Advancing Connected Communities:
Missouri’s Transportation Coalition FrameworkJackson Hotaling, Community Engagement Director
Missourians for Responsible Transportation [MRT]

NCMM Mobility Management Connections, Day 4
22 March 2024

Introduction to MRT
Partnership; structure; reachOutline● Community Engagement:Rock Island Trail Campaign● Developing Diverse
Partnerships: Hands-FreeMissouri● Coordination: MO Complete
Streets [MOCS] and the MO
Transportation Task Force[MOTTF]+

Community Engagement
Rock Island Trail Campaign

Rock Island Trail Background● Abandoned rail line, traversing
through 23 rural communities● Federal ‘Rails to Trails Act’
opportunity: economic
rejuvenation, safe routes toschool, healthy active
transportation options● Challenge: resistance fromlobbyist with land alongcorridor

Rock Island Trail Campaign
Structure● Monthly virtual update meetings;

financial donor campaign● Partners: community leaders,legislators, state employees,
business owners, communitymembers● Community-led efforts aremoving this project forward

Active Living
Communities of Practice● CDC-funded programs
to support communities
through thedevelopment of active
transportation plans● Final cohort: 9 RockIsland Trailcommunities

Rock Island TrailSummit● Approx. 100 attendees,
predominantly from trail
communities (andhosted in Eldon)● Master Plan
● Panel: state legislators

Developing Diverse Partnerships
Hands-Free Missouri

Missouri Hands Free:Background● Missouri was one of two US
states/territories without
distracted driving legislation● Data from other states
demonstrated legislation
could save lives● MoDOT legislative priority

Missouri Hands Free: Coalition Structure● Monthly virtual coalition meetings;
Workgroups: Data/Education, Legislative
Affairs; Victim’s Advocacy● Partners: AAA Missouri, law enforcement,
victim’s advocates, Dem./Rep. lawmakers,
car company representatives, DOT, injury
prevention, health depts., schools…
● Output: Capital visits, educational
materials; awareness campaigns

Victim’s Advocacy● Sharing the mostdifficult experiencesof their lives● Some legislators
refuse toacknowledge data;
personal stories areoften the only way toreach them

Legislation adopted● Signed into law lastyear, in effect August
28th, 2023
● Continue education
efforts● Transition energy/efforts
to driver’s education
coalition

+Coordination

Missouri Complete Streets [MOCS] Advisory Committee and theMissouri Transportation Task Force [MOTTF]

Missouri Complete Streets[MOCS] Advisory Committee● Began in 2010 with support
from CDC/MO DHSS
● Broad coalition of partners● 4 primary goals: Statewide
Complete Streets policy;
statewide active
transportation plan;
education; equity

Definition of Complete Streets
Complete Streets are streets for everyone.
Complete Streets is an approach toplanning, designing, building, operating,and maintaining streets that enables safe
access for all people who need to usethem, including pedestrians, bicyclists,motorists and transit riders of all ages andabilities. [Smart Growth America]Need: Statewide Active
Transportation Plan
● 1 of only 7 US stateslacking statewide plan
● Lack of coordinatedfunding, trails vision, ordevelopment standards
for state DOT● Opportunity to establish
workgroup of dedicatedpartners

MO Transportation Task Force● Began in 2019 as a result of the
MO Transportation Summit● Mission: “to provide leadership,promote collaboration, and gather
best practices to improvetransportation coordination in thestate of Missouri in order to enhance
the quality of life for all Missourians
through improved transportation
access, accessibility, andaffordability.”Need: Increase State Transit
Funding● Only ~$11 million to fund morethan 30 MO transit agencies,
vs. $3 billion just to expand I-70
● Worked with MO Public Transit
Association to commission
Economic Impacts of Public
Transit Study [2023]

Collaboration: Quarterly
Update Meetings● Provide space on eachother’s coalitions for
updates on relevant
projects● Stay informed ofshared projects

Collaboration: Master Planon Aging● Governor-directed plan to be
developed by MO Dept. ofHealth and Senior Services● Transportation subcommittee
recommendations● Opportunity for ‘town hall’facilitation, hearing from~2,000 Missourians

Takeaways● Community Engagement: Vulnerable road
users and every community—no matter how
small—deserve to have a voice in the process● Developing Diverse Partnerships: Learningfrom lived experience is what leadership wants
and needs to hear
● Collaboration: Ensures everybody is on thesame page when tackling shared goals;
miscommunication hurts mission

Questions?

Jackson Hotaling

Community Engagement Director
jackson@movingmissouri.org
313-300-4748

Thankyou!

www.movingmissouri.org
www.facebook.com/movingmissouriOklahoma
Mobility ManagementEstablished in 2023
We’re new, but are up to 6 programs covering 58% of Oklahoma

Technology Used: Smartsheet• Requires a paid license to do the things I am showing today• However, the concepts can be easily replicated in other systems
including basic spreadsheets.
• How did I get it?
• Oklahoma DOT already was using the software, and I was able torequest and obtain a license to manage my program.
• Do the mobility managers need a paid license too?
• No
• All items can be setup by the licensed manager and mobility
mangers are given non-license access to provide updates.

Task Lists
In the fall of 2023, the new programs started
to work in our shared system to maintain theirtask lists. Essentially a to-do list with ability to
attach documents, comment and communicatethat turned into more:• Partner up on activities with other mobilitymanagers• Log activities that impacted or involved
transportation providers

But this turned into more ways to gather
performance measures in addition to regular
reports.

Task List Reporting Metrics
These performance measures can be gathered from task lists:• # of meetings attended• # of activities that impacted or included transportation providers & whichones• # of travel training activities completed• Total number of individuals referred to a transportation provider• # of training activities completed• # of community engagement activities• # of projects completed• # of new projects• Data collection efforts• And more…

Smartsheet Dashboard

Can capture data from task lists to show mobility managers where the efforts are going.
The following is an example of how this mobility manager is balancing time between
multiple transportation providers

Contact PageThanks!!
Olivia HookTransportation Manager
Oklahoma Department ofTransportation
ohook@odot.org
405-625-2229

Aging & Disabilities Department
New Freedom Transportation Program
New Freedom Transportation Program provides
transportation throughout Los Angeles County toadults 65 years and older and adults withdisabilities.

New Freedom Transportation
510 South Vermont Ave., 11th Floor
Los Angeles, CA 90020(888) 863-7411
Email: newfreedom@ad.lacounty.gov
Website: https://ad.lacounty.gov.newfreedomtransportation/“Living with dignity and independence”•Aging & Disabilities Department

New Freedom Transportation
The New Freedom Transportation (NFT) Program provides
transportation and mobility management services, sensitive tothe needs of seniors and adults with disabilities, to enhancequality of life, maintain independence, and improve their overall
health and well-being. NFT provides transportation services thatare intended to address service gaps and barriers to public
transportation, as well as assist older adults and/or individuals
with disabilities, by increasing access to community engagement
and all types of health and wellness destinations. NFT provides
services throughout all of Los Angeles County through grants
from the Los Angeles County Metropolitan TransportationAuthority (METRO).
- Volunteer Driver Mileage Reimbursement (VDMR) Program- Taxicab Services Program (TSP)- Door Assistance Transportation Program (DATP)“Living with dignity and independence”•Aging & Disabilities Department

New Freedom Transportation
ELIGIBILITY
This program is available to anyone planning to travel within Los
Angeles County; however, priority of service is reserved for individuals
meeting the following criteria:••

Applicant is at least 65 years of age and/or
Applicant has a disability

Applicants will be accepted on a first come first serve basis.
The program is offered at no charge to eligible individuals everymonth.

“Living with dignity and independence”•Aging & Disabilities Department

New Freedom Transportation

WHERE CAN I GO?
Clients will be able to travel to any destination within Los Angeles
County, including:• Medical therapy and personal appointments;• Grocery stores and other shopping destinations;• Social and recreational events, worship services and other outings;• Senior centers, recreation centers, and adult day programs;• Employment, education, and volunteer sites“Living with dignity and independence”•Aging & Disabilities Department

New Freedom Transportation
VOLUNTEER DRIVER MILEAGE REIMBURSEMENT PROGRAM (VDMR)
VDMR provides participants the opportunity to select one or more Volunteer Driver(s) to help
with their transportation needs. The client tracks and claims trips through the VDMR Program
and then reimburses their Volunteer Driver(s).
•Volunteer Drivers can include family, friends, caregivers, or neighbors.

•Volunteer Drivers use their personal vehicles to provide the Client with transportation
services.

•Clients can claim up to 150 miles per month to reimburse their Volunteer Driver(s).

“Living with dignity and independence”•Aging & Disabilities Department

New Freedom Transportation

TAXICAB SERVICES PROGRAM (TSP)
TSP services are like traditional taxicab services; however, for a seamless customer service
experience, clients are issued a pre-loaded swipe card with a monthly transportation allowance.
•Rides are available seven days per week, 24 hours per day.

•Four one-way trips or 40 miles per month, whichever comes first.

•Wheelchair accessible vans and ramps are available.

“Living with dignity and independence”•Aging & Disabilities Department

New Freedom Transportation
DOOR ASSISTANCE TRANSPORTATION PROGRAM (DATP)
Assistance is available:(1) Door-to-Door, between the vehicle and the door of the client’s home or other destination(s),or(2) Door-through-Door, for clients with significant mobility limitations, an escort driver helps
clients through the door(s) of their residence or destination(s) and may provide assistancewith belongings.
•Rides are available seven days per week, 24 hours per day.

•Four one-way trips or 40 miles per month, whichever comes first.

•Wheelchair accessible vans and ramps are available.

“Living with dignity and independence”•Aging & Disabilities Department

New Freedom Transportation
HOW DO I APPLY?
Individuals may request a New Freedom application by e-mail at
newfreedom@ad.lacounty.gov or complete the application throughthe New Freedom website at: https://ad.lacounty.gov.newfreedomtransportation/•Individuals may call the New Freedom hotline at (888) 863-7411 tospeak to a mobility specialist who can provide assistance. Mobility
specialists are available Monday through Friday - 8:00 am to 5:00
pm.

“Living with dignity and independence”•Aging & Disabilities Department

New Freedom Transportation
MAKING A REFERRAL•If one of your clients expresses interest in the New Freedom
Transportation Program or transportation services in general,please call the New Freedom hotline at (888) 863-7411 to make areferral.

•Applicants must provide proof of age and/or disability in order tobe approved for and enrolled in the program.

•Approval and processing can take up to 15 days, so it is highly
recommended for clients to apply as far in advance of the need fortransportation as possible.

“Living with dignity and independence”•Aging & Disabilities Department

New Freedom Transportation Program…Keeping YOU on the Move

New Freedom Transportation Program is available toanyone planning to travel within Los Angeles County;
however, priority of service is reserved for applicants
who are at least 65 years of age and/or have a disability.
Applicants must provide documentation indicating theirage or disability. There is no income requirement.
Taxicab Services Program (TSP)

TSP services are like traditional taxicab services; however, for aseamless customer service experience, clients are issued a preloaded swipe card with a monthly transportation allowance.

Volunteer Driver Mileage Reimbursement(VDMR)

VDMR is a client-centered transportation program thatgives participants the opportunity to select one or more
Volunteer Drivers for their transportation needs. Volunteer
Drivers can be selected from a wide range of individuals
including family, friends, caregivers, or neighbors.

Door Assistance Transportation Program (DATP)

Door-through-Door (for clients with significant mobility
limitations, an escort driver helps clients through the door(s)of their residence or destination(s) and may provide
assistance with belongings).

New Freedom Transportation
510 South Vermont Ave, 11th FloorLos Angeles, CA 90020(888) 863-7411
email:
newfreedom@ad.lacounty.gov

website:https://ad.lacounty.gov.newfreedomtransportation/“Living with dignity and independence”•Aging & Disabilities Department

New Freedom Transportation…Keeping YOU on the MoveØ Volunteer Driver Mileage
Reimbursement (VDMR)•••

August 2017 – December 2023
Rides Provided – 96,521
Enrolled Clients – 647 (as of 03/01/2024)

Ø Taxicab Services Program (TSP)•••Ø Door Assistance Transportation
Program (DATP)

December 2017 – March 1, 2024
Rides Provided – 32,202
Enrolled Clients – 2,597•••

December 2017 – January 2022
Rides Provided - 56,350
Enrolled Clients - 7,151

AD is planning to re-open the Door
Assistance Transportation Program in 2024
and is accepting applications for waitlist.

In total, 185,073 trips for
10,395 clients“Living with dignity and independence”•Aging & Disabilities Department

New Freedom Transportation
CHALLENGESThe NFT Program has been faced with challenges. There has been alack of awareness amongst the individuals that can benefit from these
programs.

“Living with dignity and independence”•Aging & Disabilities Department

New Freedom TransportationEFFORTS
Efforts to bring awareness to individuals and communities have beenmade. One of our priorities has been to make individuals aware of thebenefits that these programs have. There have been outreach events
that our Department has been a part of in order to bring moreawareness. Here are only a few events that we have participated in:§ Culver City Senior Center§ World Elder Abuse Awareness Day§ LA LBGT Center“Living with dignity and independence”•Aging & Disabilities Department

Better to illuminate than merely to shine.
“Living with dignity and independence”•Aging & Disabilities Department

“Living with dignity and independence”•Aging & Disabilities Department

NCMM-Mobility Management Connections: Virtual
Mobility Learning Summit 2024
March 22, 2024

Subcontractors selected andmanaged by brokers
ModivCare and Verida

Public, Human Services, and Non-Emergency
Medical Transportation

Public Transit

Human Services
Public Transit
No Transit
Rural
Rural & Urban

DHS Services
Aging/DFCS/DBHDD

NonEmergency Medical
Non-Emergency Brokers
ModivCare/EastWhat is RHST?
Rural and Human Services Transportation (RHST) is defined as mobility services provided forthe benefit of disadvantaged populations, including persons with disabilities, older adults,and persons without a vehicle.
RHST includes services provided by public transit operators, human service agencies,private providers, and private nonprofit agencies.

What is the Purpose of this Plan?
✓ Update the Rural and Human Services Transportation (RHST) Plan, titled the 2050 Georgia RHST Plan.
✓ Build upon RHST efforts completed over the last 15 years and the recently completed 2050 Georgia Statewide
Transportation Plan
✓ Identify projects, programs, and policies to meet current and future demands and provide enhancements to
RHST across Georgia

2007

2011

2023

Coordinated Public
Transit – Human Services
Transportation Plan

RHST Plan 2.0

2050 Georgia RHSTPlan••

Joint study by GDOT andDHS
First RHST Plan•

Created a Technical
Coordinating Group•

Recommendations for
improved service delivery•

Regional and State
Mobility Management
implementation•

Provides a framework for
additional coordination•

Expanded TechnicalAdvisory Group for more
input and participation

Goal 1
Goal 2

Provide a safe and sustainable
RHST network

Goal 3

Optimize RHST programs tobest meet RHST systems’ andtravelers’ needs

Goal 4Ensure RHST coverage acrossthe state to support mobility
and access for RHST users

Goal 5“Continue and growstatewide rural and humanservice transportation
coordination to improve thequality of life and economic
activities for all Georgians,
specifically those in rural
areas, those withdisabilities, older adults,
and persons without
vehicles”

Provide coordinated andefficient rural and humanservices transportation

Connect rural transportation toregional and urban centers

Goal 601

Leverage technology andinnovation to support RHST
ridership and performance• Department of Human Services• Association County Commissioners• Department of Community Healthof Georgia• Department of Behavioral Health and • Association of Regional
Developmental Disabilities
Commissions• Department of Community Affairs• Georgia Council of Developmental• Department of Juvenile JusticeDisabilities• Georgia Vocational Rehabilitation• Georgia Hospital AssociationAgency• Georgia Senior Living Association• Work Source Georgia• Statewide Independent Living
Council of Georgia

Estimated Range of Unmet Rural Trips Per Year

Range of Estimated Unmet Rural Transit Trip Demand by Regional Commission
800,000
700,000
600,000

579K

562K

558K

501K

500,000

678K

619K
412K
348K

400,000

379K

354K390K

300,000
200,000
100,000
058K

180K
29K

028K

10K

62K

Regional Commission

0076K

0 126K

49K

ADMINISTRATIVE
Marketing / OutreachTechnology
Regulatory Issues

Fleet/Staff Management

RIDER DEMAND AND
SATISFACTION
Level of Service

Amenities

FUNDING
Perception and Attitudes
Capital/Operating• Held in each of the 12 Regions• Advertised through GDOT
Regional Commission, and TAG
member’s social media channels• Recordings and presentations
posted to project website

Rider Demandand Satisfaction

Funding

Compliance

Staffing

Marketing

Coordination

Administrative and planningsupport

Regional and multi-county transitTechnology in administration andoperations

Service flexibility andresponsivenessMarketing to increase awareness

Expand workforce transportation

Diversified funding sources

Customer amenities on-board andat stops

Community partnerships to expand
service and fundingTransit Vehicle
FleetsRegional
Connectivity

Stops

Technology
Expansion ofServices

Workforce
Trips

SystemPerformanceMarketing

Client Services

ServiceInformation

Health andSafety

Funding

Hiring andRetention

Administration

Assess Alignment with Project Goals
Goals andObjectives

Evaluation
Categories

Evaluation
MeasureQuestions

Recommendation
Evaluation

Evaluation
ScoreHigh2

Medium1

Low0

Evaluation
StepExampleGoal 2: Provide asafe and sustainable
RHST network

Safe andSustainable

What is theexpected reductionin emissions for thisrecommendation?

86 Recommendations to improve:
coordination and efficiency
safety and sustainability
rider experiencemobility and accessconnectivity

Top Five Most Aligned with Plan Goals
Create connections to activity centers

Expand capacity of rural systems

Adopt flexible service for microtransit
services
Connect rural areas with areas of highdevelopment

technological innovation
Leverage intercity and long-distancetransportation services

(Local)Level of Government(State)Categorized by Level of Responsibility & Length of Implementation(Less)

Short-Term State
Recommendations

Mid/Long-Term
State
Recommendations

Short-Term
Local/Regional
Recommendations

Mid/Long-Term
Local/Regional
Recommendations

Length of Time Anticipated for Implementation(More)

Policies

Programs

Projects

Develop fleet right-sizing guidance

Expand and leverage Let’s Ride app

Hold funding information sessions

Update Regional Transit Development
Plan guidance regularly (last update2021)

Develop 5311 performance measures
dashboard

Provide additional transit data support

Provide best practices for scheduling,dispatching, and management
technologies to providers
Develop best practice guidance for5311, 5310 and non-emergency
transportation based on Georgia casestudiesDevelop guidebook on fleet
electrification
Develop vehicle life cycle guidance

Establish 5311 regional mobilitymanagers
Establish a set-aside funding program
for workforce trips
Develop branding and marketing
assistance

Develop a statewide one-callinformation number
Develop a website for statewide transit
services and provider information

Matthew Wilson
Mobility Manager
Intermodal Division
Georgia Department of Transportation
mawilson@dot.ga.gov(404) 631.2858

Georgia 2050 RHST Plan Website:
https://rhst-gdot.hub.arcgis.com/