Money Service Operators Licensing Systemfor
Customs & Excise Department (C&ED)

User Manual(For Reference Only)
Version 1.3
December 2013

Remarks：A l l c o n t e n ts a n d s c re e n s a re s u b j e c t t o f u r t h e r a m e n d m e n ts .

(For Reference Only)

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User Manual on Money Service Operators Licensing System

TABLE OF CONTENTS
CHAPTER 1

Introduction......................................................................................................................... 3-4

CHAPTER 2
2.1
2.2

Registration as a Money Service Operator (MSO) licensed with C&ED...................... 5-13
Create User Account............................................................................................................. 5-6
Steps for Create User Account.............................................................................................. 7-13

CHAPTER 3
3.1
3.2

User Account Login and Form 1 Application for a Money Service Operator Licence 14-36
Login to System.................................................................................................................... 14-15
Form 1 Application for a Money Service Operator Licence................................................ 16-36

CHAPTER 4
4.1
4.2
4.3

Resubmit Missing Documents............................................................................................ 37-42
Login to System.................................................................................................................... 37-38
Read Terms and Conditions.................................................................................................. 38-39
Resubmit Missing documents............................................................................................... 40-42

CHAPTER 5
5.1
5.2

Renew Licence Application................................................................................................ 43-57
Login to System.................................................................................................................... 43
Renew Licence Application.................................................................................................. 43-57

CHAPTER 6

Form 4 Application for Approval in respect of Persons Proposing to become
Licensee’s Partners/Directors/Ultimate Owners.............................................................. 58-69

6.1
6.2

Login to System.................................................................................................................... 58
Form 4 Application for Approval in respect of Persons Proposing to become
Licensee’s Partners/Directors/Ultimate Owners................................................................... 58-69

CHAPTER 7

Form 5 Application to add New Premises used for the operation ofa Money Service.................................................................................................................. 70-79

7.1
7.2

Login to System.................................................................................................................... 70
Form 5 Application to add New Premises used for the operation ofa Money Service................................................................................................................... 70-79

CHAPTER 8
8.1
8.2

Submit Periodic Return for Statement of Transaction................................................... 80-88
Login to System.................................................................................................................... 80
Submit Periodic Return for Statement ofTransaction............................................................................................................................ 80-88

CHAPTER 9
9.1
9.2
9.3
9.4
9.5
9.6

Application Status Enquiry................................................................................................ 89-99
Login to System.................................................................................................................... 89-90
New Application Status Enquiry.......................................................................................... 90-91
Renew Licence Application Status Enquiry......................................................................... 92-93
Application Status Enquiry about Form 4 Application......................................................... 94-95
Application Status Enquiry about Form 5 Application......................................................... 96-97
Application Status Enquiry about Periodic Return for Statement of Transaction................ 98-99

CHAPTER 10
10.1
10.2
10.3
10.4

Account Maintenance......................................................................................................... 100-105
Login to System.................................................................................................................... 100
Change Password.................................................................................................................. 100-101
Forgot Password.................................................................................................................... 102-103
Licensee Profile.................................................................................................................... 104-105

CHAPTER 11
11.1

Online Licensee Register.................................................................................................... 106-109
Search Licensed Money Service Operators.......................................................................... 106-109(For Reference Only)

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User Manual on Money Service Operators Licensing System

Chapter 1 Introduction
This User Manual is to provide users with the relevant information and guidance on the operation of
the web-based Money Service Operators Licensing System (MSOS). It provides an online
submission of application for Money Service Operators (MSOs) Licence and other on-line functions.
Online function for searching Licensee Register is also available for public access.
Access to the Money Service Operators Licensing System(1) Launch Internet Explorer and input the website of the Customs and Excise Department (C&ED)
http://www.customs.gov.hk.
(2) Clickor “Electronic Services > Money Service Operators Licensing System” tobrowse the Homepage of the MSOS.
The Main Page of the MSOS contains the following seven main components from (a) to (g):(a)

Online Functions for Money Service Operators (MSOs) - It allows an MSO to file an online
submission of application for MSO Licence and other on-line functions include applications
for renewal MSO Licence; approval in respect of Persons Proposing to become Licensee’sPartners/Directors/Ultimate Owners and adding New Premises for Money Service, as well as
submission of Periodic Return for Statement of Transactions, re-submission of supporting
documents, enquiry about the application status and reset of password.

(b)

Online Licensee Register - It allows the public to view the particulars of the MSOs licensed
with the C&ED.

(c)

Guidelines - It provides useful information and guidelines for MSO such as Licensing
Guideline, Guideline on Anti-Money Laundering and Counter-Terrorist Financing, Criteria for
determining fitness and propriety and Fining Guideline, etc.

(d)Forms - It provides online function of download of forms related to MSO Licence.

(e) Licensing Issues - It provides User Manual on the operation of the MSOS and otherlicensing criteria to become a licensed MSO.
(f)

Online Demonstration - It provides demonstration of various online functions in the MSOS.

(g) Latest News - It contains the latest news related to anti-money laundering and counterterrorist financing announced by the C&ED.

(For Reference Only)

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The Main Page of the MSOS is as follows:

a

f

b
c

d
e

g

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Chapter 2

Registration as a Money Service Operator (MSO) licensed with
C&ED

2.1 Create User Account(i)

Click “Create User Account” under the pull-down menu of Online Functions for Money
Service Operators (MSOs)(For Reference Only)

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User Manual on Money Service Operators Licensing System(ii) Read the relevant steps and press “NEXT” to proceed to the next step

Read the steps to create new
account

NEXT(For Reference Only)

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2.2 Steps for Create User AccountStep 1 - Read Terms and Conditions(i) Read the relevant sections under the Terms and Conditions of the use of the MSOS
web application(ii) Click the checkbox to confirm that you have read and understood the statement(iii) Press “YES, I ACCEPT” to proceed to the next step

YES, I ACCEPTRead the Terms & Conditions.
Click the checkbox to confirm that you have read andunderstood the statement. Then, press “YES, I ACCEPT”.

(For Reference Only)

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Step 2 - Input Particulars for MSO Account Creation(i) Input the particulars of the MSO account(ii) Press “NEXT” to proceed to the next step

Input particulars of the MSO
account

NEXT(For Reference Only)

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Step 3 - Upload Supporting Documents(i) Press “Add” to upload supporting documents(ii) The uploaded supporting documents should be in:(1) Image Type: PDF, JPEG, GIF or TIF (RAW, LZW, JPEG, CCITT-G4)(2) Image Resolution: 200dpi or above(3) File Size: 2 Mbytes or below for each file(iii) Press “NEXT” to proceed to the next step

Upload supporting
documents

Add“*” indicates that the supporting document is mandatory

NEXT(For Reference Only)

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Circulars/Publications

NEXT(For Reference Only)

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Step 4 - Confirmation
(i)
(ii)

Enter “Verification Code” after all the information is confirmed
Press “CONFIRM” to proceed to the next step(For Reference Only)

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Step 5 – Acknowledgement(i)

Press “PRINT / SAVE” to print or save the acknowledgement and finish the“Create New Account” process.

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User Manual on Money Service Operators Licensing System(ii) An email message of ‘Create User Account’ will be sent to the applicant toconfirm the application.
Create User Account{Name of Applicant}Dear Sir / Madam,
We have received your online application for an MSO account. Your application isunder processing. You will receive a confirmation email once it is approved. Thankyou.
User ID:
Application No.:

Licensing Office
Money Service Supervision Bureau
Customs and Excise Department(iii) Another email message of ‘Approval of MSO Account’ will then be sent to theapplicant to confirm the approval of the account.

Approval of MSO Account{Name of Applicant}Dear Sir / Madam,Your application for MSO account has been approved. Please follow the link below toactivate your account. Thank you.
Hyperlink: {url}Licensing Office
Money Service Supervision Bureau
Customs and Excise Department(For Reference Only)

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Chapter 3 User Login and Form 1 Application for a Money Service
Operator Licence
3.1. Login to System(i)

Click “User Login” in the “Online Functions for Money Service Operators(MSOs)” to enter the login page(ii) Input “User ID” and “Password”(iii) Press “LOGIN” to login to the system(For Reference Only)

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Input “User ID” and “Password”.
Then press “LOGIN”.

(iv)

The webpage below shows a successful login(For Reference Only)

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3.2 Form 1 Application for a Money Service Operator Licence(i) After login, enter the system page of MSOS(ii) Click “Form 1 Application for a Money Service Operator (MSO) Licence” in the“Submissions”

Click “Form 1 Application for a Money
Service Operator (MSO) Licence”(iii) Read the steps on the New Application page below(iv) Press “NEXT” to proceed to the next step

Read the steps to complete Form 1
Application.

NEXT

Step 1 - Read Terms and Conditions(For Reference Only)

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User Manual on Money Service Operators Licensing System(i) Read the relevant sections under the Terms and Conditions(ii) Click the checkbox to confirm that you have read it.
(iii) Press “YES, I ACCEPT” to proceed to the next step

Read the Terms & Conditions.
Click the checkbox to confirm that you have read andagreed to it. Then, press “YES, I ACCEPT”.

YES, I ACCEPTStep 2 - Input Company Particulars and Other Details(For Reference Only)

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Step 2 - Part 1-Particulars of Applicant’s Business(i) Input the particulars of Applicant’s Business(ii) Press “NEXT” to proceed to the next step

Step 2 - Part 2-Principal Address of the Business/Corporation(For Reference Only)

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User Manual on Money Service Operators Licensing System(i) Input the particulars of Principal Address of the Business/Corporation(ii) Press “NEXT” to proceed to the next step(For Reference Only)

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Step 2 - Part 3-Details of all the Particular Premises used for the operation of a
Money Service(i) Press “ADD PARTICULAR PREMISES” to input the Particular Premises used forthe operation of Money Service(ii) Press “NEXT” to proceed to the next step

If the applicant wants to add business premises, please click‘BACK’ to Part 1 for change, otherwise click ‘NEXT’ to proceed
to the next step

NEXT

Press “ADD PARTICULAR PREMISES” to input Part 3-Detailsof all the Particular Premises used for the operation of a Money
Service

NEXT(For Reference Only)

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NEXT
Input Part 3-Details of
all the Particulars ofPremises used for theoperation of a Money
Service

SAVE(For Reference Only)

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NEXT

Step 2 - Part 4-Particulars of Applicant who is a Sole Proprietor or Particulars of
Individual Partner/Director of Applicant which is apartnership/corporation(i) Press “ADD SOLE PROPRIETOR” or “ADD PARTNER/DIRECTOR” to input
the particulars of Applicant who is a Sole Proprietor or Particulars of Individual
Partner/Director of Applicant which is a Partnership/Corporation(ii) Press “NEXT” to proceed to the next step

Press “ADD SOLE PROPRIETOR” to input Part
4-Particulars of Applicant who is a Sole
Proprietor or Particulars of Individual
Partner/Director of Applicant which is apartnership/corporation(For Reference Only)

NEXT

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NEXT

Input Part 4-Particulars of Applicant who is a Sole Proprietor orParticulars of Individual Partner/Director of Applicant which is apartnership/corporation(For Reference Only)

SAVE

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NEXT
Press “ADD PARTNER/DIRECTOR” to input Part 4-Particulars ofApplicant who is a Sole Proprietor or Particulars of Individual
Partner/Director of Applicant which is a partnership/corporation(For Reference Only)

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User Manual on Money Service Operators Licensing System

NEXT

Input Part 4-Particulars of Applicant who is a Sole Proprietor orParticulars of Individual Partner/Director of Applicant which is apartnership/corporation(For Reference Only)

SAVE

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Step 2 - Part 5-Particulars of the corporate Partner/Director of Applicant(if applicable)(i) Press “ADD CORPORATE PARTNER/DIRECTOR” to input the particulars of the
Corporate Partner/Director of Applicant (if applicable)(ii) Press “NEXT” to proceed to the next step

NEXT
Press “ADD CORPORATE PARTNER/DIRECTOR” toinput Part 5- Particulars of the corporate Partner/Director ofApplicant (if applicable)(For Reference Only)

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Step 2 - Part 6-Particulars of Ultimate Owner(s) of the Applicant (if any)(i) Press “ADD ULTIMATE OWNER(S)” to input the particulars of Ultimate Owner(s)of the Applicant (if any)(ii) Press “NEXT” to proceed to the next step

NEXT
Press “ADD ULTIMATE OWNER(S)” to input Part 6Particulars of Ultimate Owner(s) of the Applicant (if any)

(For Reference Only)

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Circulars/Publicatios(For Reference Only)

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Step 2 - Part 7-Details of the Bank Account(s) used for operating the Applicant’s
Money Service(i) Input the details of the Bank Account(s) used for operating the Applicant’s Money
Service and press “SAVE” to save the inputted information(ii) Press “NEXT” to proceed to the next step

NEXT

Input Part 7-Details of Bank Account(s) used for operating
the Applicant’s Money Service

SAVE

NEXT

(For Reference Only)

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Step 2 - Part 8-Additional Information of the Business(i) Input Additional Information of the Business(ii) Press “NEXT” to proceed to the next step

Input Part 8-Additional
Information of the Business

NEXT(For Reference Only)

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Step 2 - Part 9-Declaration by the Applicant(i) Tick the checkbox “I declare that”(ii) Read the details of the declaration and input the applicant’s particulars(iii) Press “NEXT” to proceed to the next step

Circulars/Publications(For Reference Only)

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Step 3 - Upload Supporting Documents(i) Press “Add” to upload supporting documents(ii) The uploaded supporting documents should be in:(1) Image Type: PDF, JPGE, GIF or TIF (RAW, LZW, JPGE, CCITT-G4)(2) Image Resolution: 200dpi or above(3) File Size: 2 Mbytes or below for each file(iii) Press “NEXT” to proceed to the next step

Upload supporting
documents
Add

13/F, Customs Headquarters Building
222 Java Road, North Point, Hong Kong

NEXT

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Step 4 - Confirmation(i) Check and confirm the inputted information and the supporting documents(ii) Press “BACK” to make the necessary amendment, if any(iii) Press “CONFIRM” to proceed to the next step if all the inputted information iscorrect.

Confirm the inputted
information

Press “PRINT / SAVE” if
you want to print or savethe information(For Reference Only)BACK

CONFIRM

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Step 5 - Acknowledgement(i) The screen displays a receipt number of the application together with the time anddate of the submission(ii) Press “PRINT / SAVE” to print or save the acknowledgement page

Circulars/Publications(For Reference Only)

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User Manual on Money Service Operators Licensing System(For Reference Only)

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Chapter 4 Resubmit Missing Documents
4.1

Login the System(i)

Click “User Login” in the “Online Functions for Money Service Operators(MSOs)” to enter the login page(ii) Input “User ID” and “Password”(iii) Press “LOGIN” to login the system

Publications(For Reference Only)

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Input “User ID” and “Password”.
Then press “LOGIN”

4.2

Read Terms and Conditions(i) After login, enter the system page of MSOS(ii) Click “Resubmit Missing Documents” in the “Submissions”

Click “Resubmit Missing Documents”(iii) Read the relevant steps and press “NEXT” button to proceed to the next step

NEXT

(For Reference Only)

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User Manual on Money Service Operators Licensing System(iv) Read the relevant sections under the Terms and Conditions(v) Click the checkbox to confirm that you have read and agreed the statement.
(vi) Press “YES, I ACCEPT” to proceed to the next step

Read the Terms & Conditions.
Click the checkbox to confirm that you have readand agreed to it. Then, press “YES, I ACCEPT”.

(For Reference Only)

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4.3

Resubmit Missing Documents(i) Press “Add” to upload the missing documents(ii) The uploaded missing documents should be in:(1) Image Type: PDF, JPGE, GIF or TIF (RAW, LZW, JPGE, CCITT-G4)(2) Image Resolution: 200dpi or above(3) File Size: 2 Mbytes or below for each file(iii) Press “NEXT” to proceed to the next step

Upload missing documents

ADD(For Reference Only)

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User Manual on Money Service Operators Licensing System(For Reference Only)

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User Manual on Money Service Operators Licensing System(iv) Press “CONFIRM” to save the uploaded documents

CONFIRM(v)

Press “PRINT / SAVE” to print or save the acknowledgement(For Reference Only)

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User Manual on Money Service Operators Licensing System

Chapter 5 Renew Licence Application
5.1

Login the System(i)

Click “User Login” in the “Online Functions for Money Service Operators(MSOs)” to enter the login page(ii) Input “User ID” and “Password”(iii) Press “LOGIN” to login the system

5.2

Renew Licence Application(i) After login, enter the system page of MSOS(ii) Click “Renew Licence Application” in the “Submissions”

Click “Renew Licence Application”(For Reference Only)

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User Manual on Money Service Operators Licensing System

(iii)
(iv)

Read the steps on the Renew Licence Application page below
Press “NEXT” to proceed to the next step

Read the steps to complete Form 2 Application.

NEXT(For Reference Only)

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User Manual on Money Service Operators Licensing System

Step 1 - Read Terms and Conditions(i) Read the relevant sections under the Terms and Conditions(ii) Click the checkbox to confirm that you have read it.
(iii) Press “YES, I ACCEPT” to proceed to the next step

Read the Terms & Conditions.
Click the checkbox to confirm that you have readand agreed to it. Then, press “YES, I ACCEPT”.

(For Reference Only)

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User Manual on Money Service Operators Licensing System

Step 2 - Input Company Particulars and Other Details
Step 2 - Part 1-Particulars of Applicant’s Business(i) Input the particulars of Applicant’s Business(ii) Press “NEXT” to proceed to the next step

Input the particulars ofApplicant’s Business

NEXT(For Reference Only)

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Step 2 - Part 2-Principal Address of the Business/Corporation(i) View the particulars of Principal Address of the Business/Corporation(ii) Press “NEXT” to proceed to the next step

View the particulars ofPrincipal Address of theBusiness/Corporation

NEXT(For Reference Only)

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User Manual on Money Service Operators Licensing System

Step 2 - Part 3-Details of all the Particular Premises used for the operation of a
Money Service(i) View the details of all the Particular Premises used for the operation of a Money Service(ii) Press “NEXT” to proceed to the next step

View the details of all the Particular Premises used for theoperation of Money Service(For Reference Only)

NEXT

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Step 2 - Part 4-Particulars of Applicant who is a Sole Proprietor or Particulars of
Individual Partner/Director of Applicant which is a partnership/corporation(i) View the particulars of Applicant who is a Sole Proprietor or Particulars of
Individual Partner/Director of Applicant which is a partnership/corporation(ii) Press “NEXT” to proceed to the next step

View the particulars of Applicant who is a Sole
Proprietor or Particulars of Individual
Partner/Director of Applicant which is apartnership/corporation(For Reference Only)

NEXT

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Step 2 - Part 5-Particulars of the corporate Partner/Director of Applicant(if applicable)(i) View the particulars of the Corporate Partner/Director of Applicant (if applicable)(ii) Press “NEXT” to proceed to the next step

View the particulars of the Corporate
Partner/Director of Applicant (if applicable)(For Reference Only)

NEXT

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Step 2 - Part 6-Particulars of Ultimate Owner(s) of the Applicant (if any)(i) View the particulars of Ultimate Owner(s) of the Applicant (if any)(ii) Press “NEXT” to proceed to the next step

View the particulars of Ultimate Owner(s) of the Applicant (if any)

(For Reference Only)

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NEXTUser Manual on Money Service Operators Licensing System

Step 2 - Part 7-Details of the Bank Account(s) used for operating the Applicant’s
Money Service(i) View the details of the Bank Account(s) used for operating the Applicant’s Money
Service(ii) Press “NEXT” to proceed to the next stepNEXT
View the details of the Bank Account(s) used for operating
the Applicant’s Money Service(For Reference Only)

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Step 2 - Part 8-Additional Information of the Business(i) Input Additional Information of the Business(ii) Press “NEXT” to proceed to the next step

Input Additional Informationof the Business

NEXT(For Reference Only)

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Step 2 - Part 9-Declaration by the Applicant(i) Tick the checkbox “I declare that”(ii) Read the details of the declaration and input the applicant’s particulars(iii) Press “NEXT” to proceed to the next step

Tick the checkbox of “I declare that”
and input particulars of the applicant

A p p l i c a n t ’s D e c l a r a t i o n

NEXT(For Reference Only)

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Step 3 - Upload Supporting Documents(i) Press “Add” to upload supporting documents(ii) The uploaded supporting documents should be in:(1) Image Type: PDF, JPEG, GIF or TIF (RAW, LZW, JPEG, CCITT-G4)(2) Image Resolution: 200dpi or above(3) File Size: 2 Mbytes or below for each file(iii) Press “NEXT” to proceed to the next step

13/F, Customs Headquarters Building
222 Java Road, North Point, Hong Kong

(For Reference Only)

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Step 4 - Confirmation(i) Check and confirm the inputted information and the supporting documents(ii) Press “BACK” to make the necessary amendment, if any(iii) Press “CONFIRM” to proceed to the next step if all the inputted information iscorrect.

Confirm the inputted
information

CONFIRM
PRINT / SAVEBACK(For Reference Only)

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Step 5 - Acknowledgement
The screen displays the receipt number of the application together with the timeand date of the submission(ii) Press “PRINT / SAVE” to print or save the acknowledgement page(i)

13/F, Customs Headquarters Building,
222 Java Road, North Point, Hong
Kong

Press “PRINT / SAVE” to print orsave the acknowledgement(For Reference Only)

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Chapter 6 Form 4 Application for Approval in respect of Persons
Proposing to become Licensee’s Partners/Directors/
Ultimate Owners
6.1

Login the System(i)

Click “User Login” in the “Online Functions for Money Service Operators(MSOs)” to enter the login page(ii) Input “User ID” and “Password”(iii) Press “LOGIN” to login the system

6.2 Form 4 Application for Approval in respect of Persons Proposing to become
Licensee’s Partners/Directors/ Ultimate Owners(i) After login, enter the system page of MSOS(ii) Click “Form 4 Application for Approval in respect of Persons Proposing to become
Licensee’s Partners/Directors/ Ultimate Owners” in the “Submissions”

Click “Form 4 Application for Approvalin respect of Persons Proposing tobecome Licensee’s Partners/Directors/
Ultimate Owners”(For Reference Only)

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User Manual on Money Service Operators Licensing System(iii)

Read the steps on the page of Form 4 Application for Approval in respect of
Persons Proposing to become Licensee’s Partners/Directors/ Ultimate Owners
below(iv) Press “NEXT” to proceed to the next step

Read the steps to complete Form 4
Application.

NEXT(For Reference Only)

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User Manual on Money Service Operators Licensing System

Step 1 - Read Terms and Conditions(i) Read the relevant sections under the Terms and Conditions(ii) Click the checkbox to confirm that you have read it(iii) Press “YES, I ACCEPT” to proceed to the next step

Read the Terms & Conditions.
Click the checkbox to confirm that you have read andagreed to it. Then, press “YES, I ACCEPT”.

(For Reference Only)

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Step 2 - Input the Proposed Person Particulars and Other Details
Step 2 - Part 1-General Information of the Applicant(i) View the general information of the applicant(ii) Press “NEXT” to proceed to the next step

View the General Information of
the Applicant

NEXT(For Reference Only)

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Step 2 - Part 2-Particulars of the Proposed Individual to be Licensee’sPartners/Directors/Ultimate Owners(i) Press “ADD PARTNER/DIRECTOR/ULTIMATE OWNER” to input theparticulars of the Proposed Individual to be Licensee’s Partners/Directors/Ultimate
Owners(ii) Press “NEXT” to proceed to the next step

NEXT
Press “ADD PARTNER/DIRECTOR/ULTIMATE OWNER” to input theparticulars of the Proposed Individual to be Licensee’sPartners/Directors/Ultimate Owners(For Reference Only)

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NEXT

SAVE

(For Reference Only)

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Step 2 - Part 3-Particulars of the Proposed Corporate to be Licensee’sPartner/Director(i)Press “ADD CORPORATE PARTNER/DIRECTOR” to input the particulars of the
Proposed Corporate Partner/Director to be Licensee’s Partner/Director(ii) Press “NEXT” to proceed to the next step

NEXT

Press “ADD CORPORATE PARTNER/DIRECTOR” to input theparticulars of the Proposed Corporate Partner/Director to be Licensee’sPartner/Director(For Reference Only)

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NEXT

SAVE

(For Reference Only)

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Step 2 - Part 4-Declaration by the Applicant(i) Tick the checkbox “I declare that” and input particulars of the applicant(ii) Read the details of the declaration and input applicant’s particulars(iii) Press “NEXT” to proceed to the next step(For Reference Only)

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Step 3 - Upload Supporting Documents(i) Press “Add” to upload supporting documents(ii) The uploaded supporting documents should be in:(1) Image Type: PDF, JPEG, GIF or TIF (RAW, LZW, JPEG, CCITT-G4)(2) Image Resolution: 200dpi or above(3) File Size: 2 Mbytes or below for each file(iii) Press “NEXT” to proceed to the next step(For Reference Only)

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Step 4 - Confirmation(i) Check and confirm the inputted information and the supporting documents(ii) Press “BACK” to make the necessary amendment, if any(iii) Press “CONFIRM” to proceed to the next step if all the inputted information iscorrect.

Confirm the
inputted
information(For Reference Only)

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Step 5 - Acknowledgement(ii) The screen displays the receipt number of the application together with the time anddate of the submission(ii) Press “PRINT / SAVE” to print or save the acknowledgement page

(For Reference Only)

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Chapter 7 Form 5 Application to add New Premises used for theoperation of a Money Service
7.1

Login the System(i)

Click “User Login” in the “Online Functions for Money Service Operators(MSOs)” to enter the login page(ii) Input “User ID” and “Password”(iii) Press “LOGIN” to login the system
7.2 Form 5 Application to add New Premises used for the operation of a Money
Service(i)(ii)

After login, enter the system page of MSOS
Click “Form 5 Application to add New Premises used for the operation of a
Money Service” in the “Submissions”

Click “Form 5 Application to add New
Premises used for the operation of a
Money Service”(For Reference Only)

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User Manual on Money Service Operators Licensing System(iii) Read the steps on the page of Form 5 Application to add New Premises used forthe operation of a Money Service below(iv) Press “NEXT” to proceed to the next step

Read the steps to complete Form 5
Application.

NEXT(For Reference Only)

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Step 1 - Read Terms and Conditions(i) Read the relevant sections under the Terms and Conditions(ii) Click the checkbox to confirm that you have read it.
(iii) Press “YES, I ACCEPT” to proceed to the next step

Read the Terms & Conditions.
Click the checkbox to confirm that you have read andagreed to it. Then, press “YES, I ACCEPT”.

(For Reference Only)

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Step 2 - Input the New Premises Particulars and Other Details
Step 2 - Part 1-General Information of the Applicant(i) View the general information of the applicant(ii) Press “NEXT” to proceed to the next step

View the General Information of
the Applicant

NEXT(For Reference Only)

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Step 2 - Part 2-Details of the Particulars Premises to be added for the operation ofa Money Service(i)

Press “ADD PARTICULAR PREMISES” to input the details of the ParticularPremises to be added for the operation of a Money Service(ii) Press “NEXT” to proceed to the next step

NEXT
Press “ADD PARTICULAR PREMISES” to input the details of theParticular Premises to be added for the operation of a Money Service(For Reference Only)

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NEXT

SAVE

(For Reference Only)

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Step 2 - Part 3-Declaration by the Applicant(i) Tick the checkbox “I declare that”(ii) Read the details of the declaration and input applicant’s particulars(iii) Press “NEXT” to proceed to the next step(For Reference Only)

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Step 3 - Upload Supporting Documents(i) Press “Add” to upload supporting documents(ii) The uploaded supporting documents should be in:(1) Image Type: PDF, JPEG, GIF or TIF (RAW, LZW, JPEG, CCITT-G4)(2) Image Resolution: 200dpi or above(3) File Size: 2 Mbytes or below for each file(iii) Press “NEXT” to proceed to the next step(For Reference Only)

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Step 4 - Confirmation(i) Check and confirm the inputted information and the supporting documents(ii) Press “BACK” to make the necessary amendment, if any(iii) Press “CONFIRM” to proceed to the next step if all the inputted information iscorrect.

(For Reference Only)

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User Manual on Money Service Operators Licensing System

Step 5 - Acknowledgement(i)

The screen displays the receipt number of the application together with the timeand date of the submission(ii) Press “PRINT / SAVE” to print or save the acknowledgement page

(For Reference Only)

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User Manual on Money Service Operators Licensing System

Chapter 8 Submit Periodic Return for Statement of Transaction
8.1

Login the System(i)

Click “User Login” in the “Online Functions for Money Service Operators(MSOs)” to enter the login page(ii) Input “User ID” and “Password”(iii) Press “LOGIN” to login the system
8.2

Submit Periodic Return for Statement of Transactions

(i)
(ii)

After login, enter the system page of MSOS
Click “Periodic Return for Statement of Transactions (date) to (date)” in the“Submissions”

Click “Periodic Return for Statementof Transaction (date) to (date)”(For Reference Only)

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User Manual on Money Service Operators Licensing System(iii)

Read the steps on the page of Periodic Return for Statement of Transactions
below(iv) Press “NEXT” to proceed to the next step

Read the steps to complete Periodic Return forStatement of Transactions

NEXT(For Reference Only)

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Step 1 - Read Terms and Conditions(i) Read the relevant sections under the Terms and Conditions(ii) Click the checkbox to confirm that you have read it(iii) Press “YES, I ACCEPT” to proceed to the next step

Read the Terms & Conditions.
Click the checkbox to confirm that you have readand agreed to it. Then, press “YES, I ACCEPT”.

(For Reference Only)

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User Manual on Money Service Operators Licensing System

Step 2 - Statement of Transactions
Step 2 - Part 1-Money Changing Transactions(i) Input the information of Money Changing Transactions(ii) Press “NEXT” to proceed to the next step

Input the information of Money Changing Transactions
NEXT(For Reference Only)

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User Manual on Money Service Operators Licensing System

Step 2 - Part 2-Remittance Transactions(i) Input the information of Remittance Transactions(ii) Press “NEXT” to proceed to the next step

Input the information of Remittance Transactions
NEXT(For Reference Only)

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User Manual on Money Service Operators Licensing System

Step 2 - Part 3-Suspicious Transaction Report(i)

Input the number of suspicious transactions reported to the Joint Financial
Intelligence Unit of the Hong Kong Police Force(ii) Press “NEXT” to proceed to the next step

Input the number of suspicious transactions reported to the Joint
Financial Intelligence Unit of the Hong Kong Police Force(For Reference Only)

NEXT

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User Manual on Money Service Operators Licensing System

Step 2 - Part 4-Declaration by the person who submits this return(i)
Input the particulars of the person who submits this return(iii) Press “NEXT” to proceed to the next step

Input the particulars of
the person who submits
this return

NEXT(For Reference Only)

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Step 3 - Confirmation(i) Check and confirm the inputted information(ii) Press “BACK” to make the necessary amendment, if any(iii) Press “CONFIRM” to proceed to the next step if all the inputted information iscorrect(For Reference Only)

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User Manual on Money Service Operators Licensing System

Step 4 - Acknowledgement
(i)
(ii)

The screen displays the receipt number of the application together with the timeand date of the submission
Press “PRINT / SAVE” to print or save the acknowledgement page

PRINT/SAVE(For Reference Only)

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User Manual on Money Service Operators Licensing System

Chapter 9 Application Status Enquiry
9.1

Login the System(i)

Click “User Login” in the “Online Functions for Money Service Operators(MSOs)” to enter the login page(ii) Input “User ID” and “Password”(iii) Press “LOGIN” to login the system(For Reference Only)

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Input “User ID” and “Password”.
Then press “LOGIN”

9.2

New Application Status Enquiry(i)Click “Status Enquiry” in the “Application Status Enquiry”

Click “Status Enquiry”(For Reference Only)

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(ii)
(iii)

Enter the webpage of “New Application Status Enquiry”. View the details of
application status.
Press “PRINT / SAVE” to print or save the details of application status

Press “PRINT / SAVE” to print orsave the details of application status(For Reference Only)

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User Manual on Money Service Operators Licensing System

9.3

Renew Licence Application Status Enquiry(i)Click “Renew Licence Application” in the “Application Status Enquiry”

Click “Renew Licence Application”(For Reference Only)

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(ii)
(iii)

Enter the webpage of “Renew Licence Status Enquiry”. View the details of
application status.
Press “PRINT / SAVE” to print or save the details of application status

Press “PRINT / SAVE” to print orsave the details of application status(For Reference Only)

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9.4

Application Status Enquiry about Form 4 Application(i)

Click “Form 4 Application for Approval in respect of Persons Proposing tobecome Licensee’s Partners/Directors/Ultimate Owners” in the “Application
Status Enquiry”

Click “Form 4 Application”(For Reference Only)

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User Manual on Money Service Operators Licensing System

(ii)

(iii)

Enter the webpage of “Approval in respect of Persons Proposing to become
Licensee’s Partners/Directors/Ultimate Owners”. View the details of application
status.
Press “PRINT / SAVE” to print or save the details of application status

Press “PRINT / SAVE” to print orsave the details of application status(For Reference Only)

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9.5

Application Status Enquiry about Form 5 Application(i)

Click “Form 5 Application to add New Premises used for the operation of a
Money Service” in the “Application Status Enquiry”

Click “Form 5 Application”(For Reference Only)

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(ii)
(iii)

Enter the webpage of “Application to add New Premises used for the operation ofa Money Service”. View the details of application status.
Press “PRINT / SAVE” to print or save the details of application status

Press “PRINT / SAVE” to print orsave the details of application status(For Reference Only)

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9.6

Application Status Enquiry about Periodic Return for Statement ofTransactions(i)Click “Periodic Return for Statement of Transactions (Date) To (Date)” in the“Application Status Enquiry”

Click “Periodic Return forStatement of Transactions”(For Reference Only)

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User Manual on Money Service Operators Licensing System

(ii)
(iii)

Enter the webpage of “Periodic Return for Statement of Transactions”. View thedetails of application status.
Press “PRINT / SAVE” to print or save the details of application status

Press “PRINT / SAVE” to print orsave the details of application status(For Reference Only)

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User Manual on Money Service Operators Licensing System

Chapter 10 Account Maintenance10.1 Login the System(i)

Click “User Login” in the “Online Functions for Money Service Operators(MSOs)” to enter the login page(ii) Input “User ID” and “Password”(iii) Press “LOGIN” to login the system
10.2 Change Password(i) After login, enter the system page of MSOS(ii) Click “Change Password” in the “Account Maintenance”

Click “Change Password”(For Reference Only)

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User Manual on Money Service Operators Licensing System(iii) Enter the webpage of “Change Password” and input a new password(iv) Press “SUBMIT” to proceed to the next step

Input a new password

SUBMIT(v) The webpage below shows a successful change of password(For Reference Only)

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10.3 Forgot Password(i)Click “User Login” in the “Online Functions for Money Service Operators(MSOs)” to enter the login page(ii) Press “Forgot password” if the user forgot the password

Forgot password(iii) Input “User ID” and “Email Address”(iv) Enter “Verification Code”(v) Press “SUBMIT”

Input “User ID” and“Email Address”
Enter “Verification
Code”

SUBMIT(For Reference Only)

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User Manual on Money Service Operators Licensing System(vi)

The system message below shows “A new password is sending to your registeredemail account”(vii) An email message of ‘Reset of MSO Account Password’ will be sent to theapplicant.

Reset of MSO Account Password{Name of Applicant}Dear Sir / Madam,
We have received your request for reset password. Please login again using the new
password below and change it immediately once logged in. Thank you.
New Password: {password}
Licensing Office
Money Service Supervision Bureau
Customs and Excise Department(For Reference Only)

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10.4 Licensee Profile(i) After login, enter the system page of MSOS(ii) Click “Licensee Profile” in the “Account Maintenance”

Click “Licensee Profile”(For Reference Only)

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User Manual on Money Service Operators Licensing System(iii)

Enter the webpage of “Licensee Profile”. View the details of the Licensee Profile.

(For Reference Only)

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Chapter 11 Online Licensee Register11.1 Search Licensed Money Service Operators(i) Click “Licensed Money Service Operators” under the Online Licensee Register

Press ‘Licensed Money Service Operators’(For Reference Only)

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User Manual on Money Service Operators Licensing System(ii)

Read the relevant sections under the Terms and Conditions of the Licensee
Register(iii) Press “YES, I ACCEPT” to proceed to the next step

YES, I ACCEPT(For Reference Only)

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User Manual on Money Service Operators Licensing System(iv) Search ‘Licensed Money Service Operators’ by inputting the business name or Licence No.
(v) Press ‘SEARCH’ to search ‘Licensed Money Service Operators’(For Reference Only)

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User Manual on Money Service Operators Licensing System(vi) The webpage below shows the search result(For Reference Only)

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