C A S E S T U DY

Better care outcomeswith powerful identitymanagement
Laya Healthcare enables faster patient services with increased
security in managing privileged user access and efficientregulatory compliance

Key Facts• Company
Laya Healthcare• Industry
Insurance• Country
Ireland• Websitewww.layahealthcare.ie/

Challenges
Laya Healthcare needs to keep
sensitive information secure,comply with data management
regulations, and enable privileged
users to work efficiently at the rightlevel of access.

Results• Saves up to 30 minutes inapprovals of privileged
access requests• Enables compliancewith GDPR and otherregulatory frameworks

Laya Healthcare, the second-largest private insurance company in Ireland,
serves approximately 580,000 member clients with health insurance andsupport programs to help members stay well. Individuals, families andemployees receiving coverage through their company benefit from the Layacommitment to make life easier for them and provide an exceptional level ofkindness and support.
For Laya Healthcare, protecting the sensitive data of members, including thelarge corporate clients who entrust the organization with the coverage andcare of their employees, is of critical importance. Laya also needs to ensurecompliance with regulatory mandates and auditing requirements. Most recently,
General Data Protection Regulation (GDPR), with its stringent data protection
standards, increased the complexity of Laya’s compliance practice.
Privileged users at Laya Healthcare and in hospitals and clinics need to accesssensitive data and software systems efficiently and compliantly. These users
had tools to automate their workflows, but they were difficult to use. Layadecided to look for a better solution that would help maintain the integrity ofdata and applications in the face of evolving threats and challenges, satisfy
auditing and compliance requirements, and enable users to act quickly inassisting members in need of care.

Ensuring compliance and data security
without interruption
After reviewing possible options, Laya chose One Identity Safeguard, ahardened appliance that makes it possible to securely store, manage, record

save anywhere between
10 to 30 minutes each• Provides data and application
security with full auditingtransparency for IT“WeSolutions

time we approve a privileged accessrequest with Safeguard.”• One Identity Safeguard

John Paul O Leary,
Systems Operation Team Leader, Laya Healthcare

w w w. o n e i d e n t i t y. c o mand analyze privileged access. In one device, Safeguard enables
password storage, session management and monitoring, threat
detection, and behavioral, biometric analytics.
John Paul O Leary, systems operation team leader at Laya
Healthcare, says, “Safeguard helps us protect sensitive member
data and be compliant in managing access to our criticalsystems and information. It also saves us a lot of time and is truly
easy to use.”
Implementation in collaboration with the One Identity services
team was smooth. “Sometimes, new security measures canbe disruptive for privileged users, but Safeguard has been
completely nondisruptive,” says O Leary. “The pre-hardened
turnkey appliance was extremely easy to install.”Accelerating patient care andbusiness processes
Both privileged users and IT immediately noticed improvements
after Safeguard was activated. O Leary says, “The favorites
feature lets privileged users get passwords in a single click. Atthe same time, Safeguard gives me the assurance that we’resecuring our sensitive data. We can use the session management
capability to monitor team members with privileged access.”
In hospitals, where privileged account access needs to begranted quickly when patient care is at stake, increased
efficiencies make a difference in serving patients. “We saveanywhere between 10 to 30 minutes each time we approve a
privileged access request with Safeguard,” says O Leary. “Wenow can push approval requests right to an approver’s phone, sono matter where they are they can quickly approve or deny thataccess request.”

New security measures
can be disruptive
for privileged users,
but Safeguard has
been completelynondisruptive.
John Paul O Leary,
Systems Operation Team Leader,
Laya Healthcare

Taking advantage of expert
guidance and support
From decision making, through deployment and on to solutionuse, Laya Healthcare has relied on One Identity to provide
assistance. “The total cost of ownership of Safeguard wasvery easy to understand,” O Leary says. “One Identity ensures
the success of this product through guidance and consultingservices.”
Support will help sustain the efficiencies Laya achieved. O Learyadds, “We are going to save a lot of time we would otherwise
spend on ongoing maintenance thanks to the streamlined
processes of One Identity support services, including seamlesspatches and upgrades.”Laya Healthcare looks forward to a long-term engagement withOne Identity. Summarizing his impressions of Safeguard and OneIdentity, O Leary says, “The overall experience with One Identity
has been extremely positive, and I’m looking forward to working
with them into the future. The Safeguard solution enables us
to address all our auditing and privileged access management
requirements and has greatly simplified audit reporting.”

About One Identity
The One Identity family of identity and access management(IAM) solutions offers IAM for the real world including
business-centric, modular and integrated, and future-readysolutions for identity governance, access management andprivileged management.

The One Identity logo is a trademark of One Identity LLC and/or its affiliates. Other trademarks are property of their respective owners. Availability and terms of our solutions and services vary by region. This case study
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make no warranties—express or implied—in this case study. © 2018 Quest
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