NordCom Gains the Equivalent of an Overnight
Network Monitoring Team with WhatsUp Gold
CASE STUDY

Challenge
INDUSTRY
Transportation and Logistics

PRODUCT

Digital transformation has changed the face of many industries over the last 15 years,transportation and logistics included. NordCom is the trusted technology partner thatcompanies and public administration entities in this space rely on to help solve these
digital needs.

Progress WhatsUp GoldSUMMARY
The transportation industry is a
24/7 business, which presented achallenge for NordCom’s lean IT
team that only had the resources
to operate during conventional
business hours. With WhatsUp Gold,however, the company was better
able to monitor its network overnightand respond to problems as they
appeared.

Working with businesses across Europe for the past 15 years, NordCom has developed avariety of solutions dedicated to driving innovation across the transportation and logistics
landscape. This spans everything from tailor-made mobile solutions for facilitating
operational activities, to digital payment and ticketing systems.
With so many solutions geared toward ensuring round-the-clock operational excellence,
NordCom’s network infrastructure plays a critical role in guaranteeing optimalperformance. While downtime and service outages are problematic in any industry, they
are particularly disruptive in the transportation space, which operates 24/7.

Solution© 2020 Progress. All Rights Reserved.

With more than 200 devices to monitor, NordCom needed a better way to get complete
visibility into the performance of its network infrastructure. While the company did havesome network and systems management capabilities with HP OpenView, it was simply too
much effort to expand and maintain given NordCom’s rapidly evolving network.

“We wereconsidering
hiring 24-hourmonitoring
personnel, but
now WhatsUp
Gold does the jobfor us.”
Lodovico Bertolini
System & Network Area
Manager, NordCom

After evaluating the network monitoring landscape, NordCom decided to go withProgress® WhatsUp Gold®. WhatsUp Gold offers comprehensive network monitoring
capabilities, enabling NordCom’s team of eight internal admins and three external
consultants to effectively manage and monitor the organization’s extensive network.
NordCom was able to further improve the WhatsUp Gold implementation by using
WhatsUp Companion, a plugin developed by Orsenna. WhatsUp Companion extends
monitoring capabilities with an additional 21 active monitors and 9 performance monitors
out of the box.

“With WhatsUp Gold, we can really doeverything we want, and that’s key tohelping us deliver more value to ourcustomers.”
Lodovico Bertolini
System & Network Area Manager, NordComso we can respond quickly,” explained Lodovico Bertolini,
System & Network Area Manager, NordCom. “This means
our customers don’t have to wait until the morning for
us to resolve issues, which is ideal since many of ourcustomers rely on our systems to do their work.”
Beyond keeping customers satisfied, this also translates
into direct cost savings.

Initially, WhatsUp Gold was used exclusively to manage
the network infrastructure—network equipment, servers,
operating systems, etc. But recently, WhatsUp Gold has
also been shared with the development team in order tobetter monitor mission-critical applications - including one
application that tracks the location of trains.

“We were considering hiring 24-hour monitoring
personnel, but now WhatsUp Gold does the job for us,”said Bertolini. “And while we prefer to handle the corrective
action ourselves once we get the notification, we do use
WhatsUp Gold’s ‘self-healing’ capabilities to restart somecritical services automatically to save even more time.”

Results“With WhatsUp Gold, we can really do everything we want,and that’s key to helping us deliver more value to ourcustomers,” Bertolini added.

As a 24/7 industry, NordCom must be able to respond tonetwork performance issues quickly to ensure the successof its customers. However, the company didn’t have thepersonnel or resources to monitor the network 24/7. If
there was an outage or downtime off business hours, theIT team wouldn’t know until the next day.
WhatsUp Gold plays a critical role in helping NordComsolve that problem and deliver better service to customers.

About NordCom
NordCom is a digital company with customized solutions
that has been operating side by side with transportcompanies and public administration entities for morethan 15 years to win the digitalization challenge. We
respond to the need for innovation by lending our digital
expertise to companies operating in the world of mobility.

“With WhatsUp Gold, we can have on-call people who getSMS notifications during the night if systems go down
Learn More:www.whatsupgold.com
About Progress
Progress (NASDAQ: PRG) provides the leading products to develop, deploy andmanage high-impact business applications. Our comprehensive product stack isdesigned to make technology teams more productive and enable organizations
to accelerate the creation and delivery of strategic business applications,
automate the process by which apps are configured, deployed and scaled,
and make critical data and content more accessible and secure—leading tocompetitive differentiation and business success. Learn about Progress at
www.progress.com or +1-800-477-6473.
© 2020 Progress Software Corporation and/or its subsidiaries or affiliates.
All rights reserved. Rev 2020/11 | RITM0098093

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