Domains

Domains
Troubleshooting
Product Documentation©2013-2022 Tencent Cloud. All rights reserved.

Page 1 of 8Domains

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Domains

Contents
Troubleshooting
Domain Registration
Domain Registration Failure"The domain has been registered or cannot be registered for some reason" is prompted during domain
registration
Domain Transfer-In
Failed to transfer in the domain you had applied for, as the transfer-in was canceled"The domain cannot be transferred in as its suffix is not connected to Tencent Cloud" is prompted during
domain transfer-in©2013-2022 Tencent Cloud. All rights reserved.

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Domains

Troubleshooting
Domain Registration
Domain Registration Failure：

Last updated 2024-01-29 18:05:05

Symptom
The domain cannot be used after the domain registration order is successfully paid.

Possible Causes
Cause 1: Domain registration failed due to a violation of the Measures for the Administration of Internet Domain
Names.
Cause 2: The submitted domain has been registered by another service provider.

Solutions
The submitted domain has been registered by another service provider
A domain registered by another service provider cannot be registered again. In this case, you can query theregistration status of the domain or choose a domain with a different suffix.

©2013-2022 Tencent Cloud. All rights reserved.

Page 4 of 8

Domains"The domain has been registered or cannot beregistered for some reason" is prompted
during domain registration：

Last updated 2024-01-29 18:05:05

Symptom"The domain has been registered or cannot be registered for some reason" is prompted when a domain is registeredon the domain registration page in Tencent Cloud.

Possible Causes
Cause 1: The domain has been registered by someone else.
Cause 2: The domain suffix conflicts with the registration type; for example, certain suffixes cannot be used for theregistration of Chinese domains.
Cause 3: The entity information of the domain is unclear or controversial.
Cause 4: The domain is being processed by a judiciary, arbitration institution, or domain dispute resolution agency.
Cause 5: The domain is restricted from registration by the registry.
Cause 6: The domain is currently on hold with the registry.
Cause 7: The domain is listed as noncompliant by the MIIT.
Cause 8: The domain contains special words such as "China".
Cause 9: The domain contains other restricted words specified in applicable policies.

Solutions
The domain has been registered by someone else
A domain is owned by whoever first registers it. If your desired domain has been registered by someone else, we
recommend that you register another.

The domain suffix conflicts with the registration type; for example, certain suffixes cannot be
used for the registration of Chinese domains
We recommend that you use another domain suffix for registration.

©2013-2022 Tencent Cloud. All rights reserved.

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The entity information of the domain is unclear or controversial
We recommend that you register another domain.

The domain is being processed by a judiciary, arbitration institution, or domain dispute
resolution agency.
We recommend that you register another domain or register the domain after the dispute is resolved.

The domain is restricted from registration by the registry
We recommend that you register another domain.

The domain is currently on hold with the registry
We recommend that you register another domain.

The domain is listed as noncompliant by the MIIT
We recommend that you register another domain.

The domain contains special words such as "China"
We recommend that you register a domain containing no special words.

The domain contains other restricted words specified in applicable policies
We recommend that you register another domain.

©2013-2022 Tencent Cloud. All rights reserved.

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Domains

Domain Transfer-In
Failed to transfer in the domain you had
applied for, as the transfer-in was canceled：

Last updated 2024-01-29 18:05:05

Issue Description
During domain transfer-in in the Domains console, the console or the message prompts that "Failed to transfer in thedomain you had applied for, as the transfer-in was canceled".

Possible Causes
The transfer-in was canceled in the Domains console.

Solutions
The transfer-in was canceled in the Domains console
Check the domain operation logs for any cancellation of the transfer-in due to maloperations.
In case of manual maloperations, you can initiate the transfer-in again.
If there are no maloperations, contact us for assistance.

©2013-2022 Tencent Cloud. All rights reserved.

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Domains"The domain cannot be transferred in as its
suffix is not connected to Tencent Cloud" isprompted during domain transfer-in：

Last updated 2024-01-29 18:05:05

Symptom"The domain cannot be transferred in as its suffix is not connected to Tencent Cloud" is prompted when you enter andsubmit the information for domain transfer-in on the domain transfer-in page.

Possible Causes
The domain suffix is not connected to Tencent Cloud.

Solutions
Transfer in the domain after its suffix is connected to Tencent Cloud.

©2013-2022 Tencent Cloud. All rights reserved.

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