Wireless Communication

TW-800Instruction Manual V1.90

Please use this operation manual correctly on
reading well. Please keep it carefully to be able toread immediately, when required.

Contents■General outline ................................................ 1■Main part and accessories ............................. 2■Safety concerns .............................................. 4■Name and function of each part .................... 9■Installation ......................................................11■Setting ............................................................ 17■How to use ..................................................... 20■Specification.................................................. 22■Dimensional drawing.................................... 24■Before thinking failure.................................. 26■After service and Warranty .......................... 28

TW-800■General outline
TW-800 is constituted by a Transmitter[TW-800T] and a Receiver [TW-800R].
The transmitter can be mounted on various kinds of tools like torque wrench/plier wrench and it’s work completion
signal can be transmitted to the receiver wirelessly<Feature>◆Reliable communication
TW-800 can communicate automatically by selecting the channel from 76ch in 2.4GHz bandwidth.
TW-800 transmits the signal reliably by 2way communication. (You can look see the communication OK/NG by
LED lighting and flashing.)◆TW-800T uses CR2032 type of battery for small size and light weight.(Size is same as TW-510T)◆The case of TW-800T is used polypropylene for protecting broken the case.
◆TW-800 uses the communication band which can be used worldwide.
◆TW-800T has test switch for test communication and battery remaining check.
◆It is easy to set the registry of TW-800T and TW-800R.
It is easy to do ”Pairing” with TW-800T and TW-800R.It is not necessary to manage the channel and ID.
◆Battery level notification function
A function to notify when the battery level is low (when press with test switch) or when the battery needs to be
replaced.
The battery level will be notified by both transmitter and receiver LEDs when the battery level is low and will be
notified by transmitter LED when the battery needs to be replaced.
◆TW-800R can be set various setting
1.Buzzer: On/Off
2.Buzzer volume:2 kinds Small/Big
3.Output time of Photo-Mos relay: 4kinds 50ms/200ms/400ms/1s
4.Double-count protect time: 4 kinds 10ms/200ms/1s/2s◆The power source of TW-800R is DC24V.
The power source of TW-800R that is often connected with controlled equipment is DC24V.
It can be used AC100-240V by using AC adapter of option※For the cause of transmitter ”TW-800T” and receiver “TW-800R” recognize both sides by pairing, equipment
configuration is set to 1to 1.It can’t be used two or more sets of transmitter for one set receiver.

1

TW-800■Main part and accessories
Transmitter TW-800T

For Limit switch
Hex socket head cap bolt M2×L10×2pcs
Coin battery CR 2032×1

WasherM2(φ2.2) M4×2pcs

TW-800T ×1(Screw for fitting a mainpart, Limit switch)

Screw for fitiing M4×L5×4

Fitting plate×1

Receiver TW-800R

TW-800R ×1(Dipole antenna for ANT2 is set at shipment)※ANT2 is fixed by resin before shipment by regulation of FCC/IC
in an applicable country.

2TW-800

Onerous option
・AC Adapter ADB24050-C(With connecting cable 3m)

Cable approx 1.5m

Cable approx 1.8m

・External antenna MB-13F(With magnet base/Coaxial cable approx 1.5m)

Antenna approx 22.5cm

Coaxial cable approx 1.5m

※ANT2 is fixed by resin before shipment by regulation of FCC/IC in an applicable country.

・Cable connector with limit switch

TW800T-HCL(please purchase 10pcs/lot)3TW-800■Safety concerns

Safety concerns(Be sure to read)To prevent human injury of user or damage in property from occurring, be sure to observe the precautions
shown below.

■ The degree in safety hazard and damage generated by the wrong usage while ignoring the descriptions isclassified by the following displays.

!

Warning!

CautionUsing in an improper way while ignoring this pictorial symbol might cause a death orserious human injury.
Using in an improper way while ignoring this pictorial symbol might cause a human injury
or property damage.

■The type of descriptions you should observe is classified by the following pictorial symbols.

!

This pictorial symbol indicates a “Reminder” to attract an attention.

This pictorial symbol indicates a “Prohibition” to prohibit a certain action.

!
■ For the usage to be commonly applied in all the models:●Avoid using in a place with a plenty of humidity or dust. Otherwise, absorbing a dust or watercontents may cause machine trouble, fire or electrical shock.
■For handling this machine:●This is the electronic devise or wireless radios composed of the precision parts.
Do not overhaul/remodel. It may cause accident or machine trouble.

! Warning■ For handling this machine:●Do not use this product for the application needing the high reliability related to human lives.

●Do not use this product in a place where it is uncertain about whether or not radio waves reach.

4TW-800! Warning■For handling the power source:
Be sure to observe the following precautions to prevent the AC adapter and Power cord from being heated,damaged, or ignited.
●Do not approximate the AC adapter and Power cord to a fire, or do not put them into a fire. The
AC adapter and Power cord can be broken or ignited, resulting in an accident.
●You can use the AC adapter and main body only with the specified power voltage to protect themfrom the damage and fire accident.
●Do not use the AC adapter and main body in a wettable atmosphere. It may cause accidents ortroubles such as heating, igniting or electrical shock.
●Do not touch the AC adapter, main body, Power cord and Plug outlet with wet hands. It may
cause an accident such as electrical shock, etc.
●Do not damage the Power cord. A short-circuit or heating may cause a fire or electrical shock.
●Do not use the Power plug with dust being adhered.
A short-circuit or heating may cause a fire or electrical shock.
●Do not give a strong impact onto the AC adapter. It may cause an accident or machine failure.
●If you find out deformed AC adapter, do not use it.
It may cause an accident or machine failure.
●Do not charge this equipment in a place where flammable gas can be generated.It may cause afire accident.
●Never overhaul the AC adapter.
It may cause an accident or machine failure.
■When trouble happens during use:
Since it may cause a fire or electrical shock, disconnect a power plug, and immediately ask outlet store or
our company to repair.
●When smoke or abnormal odors are generated, stop using, immediately disconnect a power
plug, and ask outlet store or our company to repair.
●Once the Power cord is damaged, do not use it.
Using it as is may cause a fire or electrical shock.

5！

TW-800■Caution for wireless Law○Radio device in this product has been certified by the Radio Law. It does not needs a license of radio stations
according to using this product.
○Do not use it close to a person with a cardiac pacemaker.
Electromagnetic interference may affect it, putting his/her life at risk.
○Do not use it close to medical equipment.
Electromagnetic interference may affect the cardiac pacemaker to cause loss of human life.
○Do not use it close to an electric oven.
Electromagnetic interference may affect the medical equipment to cause loss of human life.
○Radio device in this product has been certified by the Radio Law. Do not disassemble or modify this product.

■Caution for Radio Interference with 2.4GHz Wireless communication
Take the following precautions for communication by 2.4GHz wireless communication.
Within this product's frequency range, industrial, scientific, and medical equipment, such as electric oven, as
RFID premises radio stations (license required) and specified low power radio station and ham radio

well asstation (license

not required) used in factory manufacturing lines are operated.

○Before using this device, confirm that no RFID premises radio station, specified low power radio station,or ham radio
station is operating close to it.

○If this product caused radio interference with an RFID premises radio station, immediately change the product's
frequency or stop radio emission, and contact representative for actions to take to prevent cross talk.

6

TW-800■FCC/IC Warning (TW-800T,TW-800R)
Information about FCC Standard.
FCC CAUTION
Change or modifications not expressly approved by the party responsible for compliance could void theuser’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interface, and (2) This device must accept any interface
received, including interface that may cause undesired operation:

Information about FCC Standard and IC standard.
This device complies with Part 15 of FCC Rules and Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not cause interference, and (2)this device must accept any interference, including interference that may cause undesired operation of
the device.
Le présent appareil est conforme aux la partie 15des règles de la FCC et CNR d'Industrie Canada
applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions
suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter
tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre lefonctionnement.

Information about SDoC(Thailand)This telecommunication equipment conforms to technical standard NTC TS 1010-2550.

This telecommunication equipment conforms to NTC technical requirement.

Information about SDPPI(Indonesia)
TW-800(TW-800T/TW-800R/TW-800R-EXP)
85352/SDPPI/2022
3441

7

TW-800

Information about CMIIT(China)
・CMIIT ID
TW-800T ： 2013DJ9940
TW-800R ： 2013DJ9941
1.
■

使用频率:2400～2483.5MHz■等效全向辐射功率(EIRP)＜＝10mW■

频率容限：+-75kHz

2.不得擅自更改发射频率、加大发射功率(包括额外加装射频功率放大器)，不得擅自外接天线或改用其它发射天线；
3.使用时不得对各种合法的无线电通信业务产生有害干扰；一旦发现有干扰现象时，应立即停止使用，并采取措施消除干扰后方可继续使用；
4.使用微功率无线电设备，必须忍受各种无线电业务的干扰或工业、科学及医疗应用设备的辐射干扰；5.不得在飞机和机场附近使用。

Production label is changed only for China as below.
Transmitter TW-800T

Receiver TW-800R

8

TW-800■Name and function of each part
●Transmitter TW-800T

6
7

8

2
1

5

3
4

1.SeatSeat is for setting torque wrench and plier wrench and so on.

2.Hole of bracket

The hole is for mounting the base of torque wrench of LS type and seat

3.CaseCase for main body. It is used indestructible polypropylene materials.

4.LED(Red/Green)

LED is for confirmation of communication and battery level notification. Depend on thesituation, LED is lighting and flashing

5.TestswitchFor Test switch and paring switch.

(Pairing switch)
6.Screw for fixing

The screw is for mounting main body and seat

7.Limit switch

Limit switch is for input the signal from torque wrench.
It is fixed the mount base of torque wrench by hexagon screw.

8.Battery

Battery is coin battery. Type is CR-2032

9

TW-800●Receiver TW-800R
7
8

9

6
5
1

This label is added
for over sea.

2
4

3
1.Power switch

For power ON and OFF

2.Terminal block of
power source

Terminal block for power source of DC24V(M3)

3.DIP Switch

For setting DIP switch(6 selection)

4.Output terminal block

Photo-mos relay output terminal block(M3)5.RX light switch:Green(for Paring switch)

Led lights at receiving the signal from transmitter normally.
Also RX light switch is used for paring.

6.I/F for Expanding unit

At connecting Expand unit, the cover is unfixed.

7.Antenna

8.Buzzer
9.Led of Power(Red)

2 antennas for Diversity type. Antennas is dipole type.
One is all-in-one, one is possible to take off.
When it is set external antenna, it is set by means of taking off ANT2.
※ANT2 is fixed by resin before shipment by regulation of FCC/IC in an applicable country.
Buzzer sounds at receiving the signal from transmitter.
It is possible to set sounds on and off, or big and small.
Sound pressure 95dB/m
It lights at power ON.

10TW-800■Installation<Installation the transmitter to torque wrench>
To install the seatFix the Seat with four fixing screws.
For the application with heavy oil mist, fill up the caulking agent between Wrench seat and Seat and also between
Wrench shaft and Wrench seat to protect the internal board.
Apply the screw locking agent
onto the 2 to 3 threads of screw
edge.

×4

Fix the Transmitter Limit SW with two hexagon socket head bolts(which was removed).
Verify that the moving range of wrench lever is well suited for the movement range of switch during the wrenchin movement.
The hexagon socket head bolt requires a washer.
Apply the screw locking agent on 2 to 3 threads ofhexagon socket head bolt.

Wrench lever

Hook the Transmitter on the Case holder of Seat, set it with an attention being paid not to bite the cord, and fix itwith the set screw as firmly pushing the case.

It hooks on a case fixed nail11

TW-800<The attention and the check method on limit switch attachment>
When the lever working range of a torque wrench is small, a limit switch cannot be struck and a transmitter may
not send. In limit switch attachment, be careful enough and carry out.
<Input Judgment time for transmitter>
Transmitter don’t transmit when the signal from limit switch is within 40ms.
This function prevent transmitting the signal at striking the limit switch when the torque wrench is fallen.
When you install a limit switch and a transmitter, it can not send the signal that you strike a limit switch by yourfinger. But it is based on the abovementioned processing.
In the case of tightening the limit switch in normal, the time is approx 100ms-170ms.
In the case of striking the limit switch by being fallen, the time is approx 20-30ms.
Input judgment time of transmitter is set by above cause.
<Installation and removing the coin battery for transmitter>●Installation the coin battery for transmitter"+ terminal side" of a coin battery (CR2032) is turned up.A coin battery is previously inserted in a gilding terminal
part like following figure ①. Then, as shown in the following figure ②, a coin battery is lightly pushed in from a
top. Please push until it snap on so that it may get hung up to two pawls of the resin part of a battery holder.
①②

Gilding terminal part
[Caution!]
Please be sure to insert a battery from a
gilding terminal part. If it inserts from a resinpart, a gilding terminal part may be damaged.

Pawls of the resin part

●Removing the coin battery for transmitter
When removing a coin battery by exchange etc., as a tip is not sharp and shown in the following figure①, It
inserts so that the bottom portion of a battery may be raised lightly. As shown in the following figure②, a battery
removes from the pawl of a gilding terminal part.
A battery removes from the pawl of agilding terminal part.
①②[Caution!]In the case of installation a battery and removing, please carry out carefully so that the limit switch cable ofTW-800T is not broken. We recommend you to work removing a limit switch cable from a connector.
12TW-800<Changing way of limit switch(TW800T-HCL)>
When you exchange a limit switch cable, please remove a coin battery, and as shown in the following figure, carryout.
①

Please pull horizontally and extract from a connector so that aconnector mating portion separates from the cable near theconnector of a limit switch cable.
(Caution)
Since the connector mounted in the substrate may be bent anddamaged if it pulls upwards when removing the connector of alimit switch cable, please work by taking care.

②
Please push a new limit switch cable connector portion, andinsert in the connector of TW-800T.Please push in firmly until itsounds .When you push in, please push a white connector
portion at the point of a nail, etc. Moreover, please put after
checking whether the direction of a connector is correct.
(Caution)
Please take care not to put pressure with a cable impossible
for, when inserting in a connector.
<Installation the receiver>■Install this machine in the place where it can be easily viewed from the Transmitter and also an electric wave
can be stably received.
■Set the antenna so that it is not parallel to the metal plates and keep away it from metal plates as far as
possible.
■Feed the stable power supply (DC24V) with less variation.
Terminal block:M3(2P)
Input power source:DC24V(DC19～DC28V)
When you use with AC power supply, please use the AC/DC adaptor “ADB24050”of an option.
■Make a wiring for the output terminal block.
Output turns on with relay contact. Once output turns on, short-circuited condition is made between terminals.
Once the rated contact load is exceeded, inner circuit might be damaged. Use an extreme care.

Rated load voltage AC/DC30V per point
Rated load current 0.5A per point
Contact mechanism MOS-FET/1a
Terminal block:M3(2P)

13

TW-800

The antenna of a receiver should install so that there is no obstacle in the circumference of an antenna.
Receiver has 2 antennas and it is diversity type. Both antennas should install that there is no obstacle in thecircumference of an antenna.

Antenna should Install 30-45 degree ofthe directions of the front.

An antenna is seen from the front, is openedin the direction of outside 0-45 degree, and isinstalled in it.

Also in case of setting installation 2 receivers for parallel, it should install separately over 5cm from each antenna
at least.

It should be installed separately over 5 cm at least14

TW-800

Please do not set the following installation.

×

×

×

×

It is parallel with sequence box andantenna

It is touched antenna with sequencebox.

It is installed bear power line.

Each antennae are in touch.

15

TW-800

・This product serves as a minus (-) ground.
In the case of the place which is fixed this receiver is steel such as an operator control panel and a pillar of a
production line, please fix this receiver after confirming minus grounding or plus

grounding.

Please keep in mind that the short circuit breaker of equipment may operate if it fixes with equipment of a plus
earth accidentally.
When fixed with equipment of a plus earth, I avoid the fixing to a metal thing, or please give me the disposal of
fixing on both sides of an insulator.

16

TW-800■Setting
It needs “pairing” a transmitter and a receiver before using. Transmitter and receiver communicate by recognizing
the other party's recognition signal by pairing.
●Pairing (Registration)
1. Power Switch is turned on pushing the lighting switch for paring of a receiver.
To enter “Pairing mode” only 10 seconds with flashing the lighting switch for pairing.
The lighting switch for pairing.

Power switch

Pairing switch

2. You continue pushing the “pairing switch” over 3seconds of transmitter by a long and slender thing.
3. It is completed the pairing between transmitter and receiver, then the lighting switch of receiver is turned off.
4. It can communicate with transmitter being pairing, you turn off the power switch of receiver once.
●Delete the pairing
1. Power Switch is turned on pushing the lighting switch for paring of a receiver.
To enter “Pairing mode” only 10 seconds with flashing the lighting switch for pairing.
2. You continue pushing the “lighting switch for pairing” over 2 seconds, then the lighting switch is turned on.
The transmitter which is register by pairing is deleted.

◆Caution
Please keep in mind that a transmitter cancels the pairing information (registration information on a receiver)which was carrying out the memory, and the communication with the receiver which was carrying out pairing
becomes impossible if a receiver carries out the long aggressiveness of the pairing switch of a transmitter 3
seconds or more in the state where it is not in pairing mode.

17

TW-800●Setting of receiver
You can set “relay output time”, “Double count protect time”, “Behavior of buzzer” by six dipswitch.
Please set by your operation.
◆Buzzer ON/OFF
DIPSW

1

Buzzer does not soundON

Buzzer sounds

OFF◆Relay output time (4 kinds)

DIPSW

2

3

50ms

OFF

OFF

200ms

ON

OFF

400ms

OFF

ON

1S

ON

ON

◆Double count protect time (4 kinds)

DIPSW

4

5

10ms

OFF

OFF

200ms

ON

OFF

1S

OFF

ON

2S

ON

ON

*When “Relay output time” is set 50ms and “Double count protect time is set 10ms, Buzzer sounds 50ms.
Buzzer sounds 100ms ordinarily.
◆Buzzer sounds Big/Small
DIPSW

6

Small

ON

Big

OFF

18

TW-800◆Caution
While the receiver output relay output or while receiver is in double count protect time, receiver transmit thebusy signal to transmitter. Then receiver doesn’t move.
When the transmitter receives the busy signal, the Green LED of transmitter flashes 4 times.
According to setting relay output time and double count protect time, a difference is made for a transmittingintervals. Please set depend on your situation.
<Receiver>

Relay output time

Double count protect time

The time receiver cannot receive

The time receiver can receive(Receiver transmits BUSY signal to transmitter.)19

TW-800■How to use
1. Power switch of receiver is turned on. Please confirm the LED situation as turning off.
When the LED for receiving turns on, the transmitter is not registered by pairing. Please make a pairing withtransmitter.

LED for receiving (Green)(Lighting switch for pairing)

LED(Green & Red)

2. By working with tools, when the limit switch is hit, the transmitter will send the signal.
When the communication is done normally, receiver output the relay output and receiver sounds the buzzer
according to setting. Green LED of transmitter turns on 1 time.
When the communication is not done normally, receiver doesn’t move.
While the receiver output relay output or while receiver is in double count protect time, receiver transmit thebusy signal to transmitter. When the transmitter receives the busy signal, the Green LED of transmitter flashes
4 times.

Communication
OK
Communication
NG
BUSY

Transmitter

ReceiverGreen LED 1 time flashing

LED 1 time flashing

Red LED 10 times flashing－

Green LED 4 times flashing－

Buzzer sound time is usually for 100ms.When the relay output is set 50mses and double count protect time isset 10mses, Buzzer sound time is 50msec.
`*When the transmitter is not done “Pairing” transmits, Red LED will be flashing 3 times.

20

TW-800●TEST SWITCH
There is a test switch for checking the battery and communication. When the transmitter transmit the signal bytest switch not limit switch, receiver doesn’t output relay output. But LED of receiver only turns on.
Also transmitter make a checking the battery at pushing the test switch. You can know the battery situation bytransmitter LED and Receiver LED
TEST SWITCH is combination with Pairing switch. To continue pushing the switch over 3 seconds, transmitter
remove the registration with a receiver. Transmitter become impossible communication with a receiver.
Then please do a pairing again for using same receiver.

TEST SWITCH

Transmitter

ReceiverCommunication

OK: Green LED 1 time flashingcheck

NG: Red LED 10 times flashing

Battery
low level

Red LED 1 seconds lighting

LED 1 time flashing

LED 2 times flashing*Trasnmitter displays the situation of battery power low level after transmitter displays communication check
result (OK or NG).

21

TW-800●Battery level notification function
The battery level notification function notifies the battery level status in two stages.
①Notification of low battery level with test switch: It is possible to check the battery level with the test switch.
When the battery is low, the red LED will light for 1 second.
②Battery replacement notice: If the battery level is lower than in ① and the battery needs to be replaced,
the green LED flashing after transmission will change to an orange LED flashing.
When the orange LED blinks, please replace it with a new battery immediately.
When you replace the battery with a new one, the LED on the transmitter will return to green from the secondand subsequent transmissions.

For transmitters that support the battery level
notification function(battery replacement notice),■ is printed on the sticker.

■Specification●TW-800 common specification
Items

Specification

Standard

2.4GHz Small electric power data communication system

Emission designation

F1D

Frequency band

2,403MHz-2,478MHz

Channel76CH

Modulation way

GFSK

Communication way

Simplex

Power of antenna

2.1mW

22

TW-800●Transmitter TW-800T
Items

Specification
Limit switch*1 point

Input

Test switch* 1point

Display

LED *1 point(Red/GreenPower source

Coin battery(CR2032)

Operating temperature
range

Temperature 0-50 degree Humidity under 80%

Dimension

34W*71D*17.5Hmm(Except projection)

WeightApprox 40g

Antenna

Built in foundation

Battery life time

Approx 300,000 shots(It changes with operating conditions.)●Receiver TW-800R
Items

Specification
Contact output* 1point
Contact mechanism MOS-FET/1a

OutputTerminal block:M3(2P)
Rated load voltage AC/DC30V per point
Rated load current 0.5A per point
LED for receiving(Green) * 1point

Display(Combination lighting switch for pairing)
Power LED(Red) * 1point

Power source
Consumption current
Operation temperature
range

DC24V±20%(DC19-28V)
Terminal block: M3(2P)
Under 60mA
Temperature 0-50 degree

Humidity Under 80%

Dimension

80W*100H*28Dmm(Except projection)

WeightApprox 250g
Dipole antenna(Diversity type)

Antenna※ANT2 is fixed by resin before shipment by regulation of FCC/IC in an
applicable country.

SwitchPower switch *1 point
6 DIP switch for setting * 1point*SMA Connector antenna type for ANT2 is “M3.5-S SMA-P-MALE””

23

TW-800■Dimensional drawing●Transmitter TW-800T

24

TW-800●Receiver TW-800R

25

TW-800■Before thinking failure
TW-800(Transmitter)
Phenomenon

A cause and measure
Battery level is low.
→Please change a new battery (CR2032).
Limit switch is separated from transmitter.

No transmitting→Please check that the connector and limit switch connector(Not lighting LED Red or Green)of a transmitter circuit board have connected firmly.
Limit switch is not hit.
→Please adjust the location of limit switch. Please check that
limit switch hits.
It has not done “Pairing” (No registration)

Flashing RED LED 3 times.

→Please do “Pairing” with receiver. Ref P17
Receiver power is off.
→Please check that receiver power is ON.
Communication distance is too far.
→It is over the distance of this machine which can becommunicated.

Flashing RED LED 10 times

The installation situation of receiver’s antenna is not good.
→Please check that the antenna situation of receiver will be
good. Depending on the situation, please consider to use theexternal antenna. Ref P3
It is impossible to communicate by outside cause.
→Please check that there are productions uses 2.4GHz radio
wave. Please inform us with detail situations.
Receiver is busy situation.

Flashing GREEN LED 3 times→Receiver situation is within relay output time or double countprotecting time. Please check the setting of receiver. Ref 18
Battery level is low.

Lighting RED LED after transmitting→Please change a new battery(CR2032).
Receiver is not “Pairing mode”.

Impossible do “Pairing”→Please made into “Pairing mode”. Please push the pairing
switch of a transmitter 3 seconds or more. Ref17

26

TW-800

TW-800R(Receiver)Phenomenon

Cause and measure
Power is not input.

Power LED doesn’t turn on→Please input stable power source DC24V.
It has not done “Pairing” (No registration)

Not receiving the signal from transmitter.

→Please do “Pairing” with receiver. Ref P17
Buzzer setting is OFF.

Not sound the buzzer→Please set the buzzer setting ON. Ref P18
Relay output time is too short.

Not input the count signal from receiver to →Connecting equipment can’t count that relay output time isconnecting equipment.

too short. Please set and change the relay output time setting.
Ref P1827

TW-800■After service and Warranty
If something is wrong. If you should find anything wrong with the machine when using it under normal conditions,check the warranty and repair regulations and contact the outlet store through which you purchased the productor our Sales Office. The latest warranty and repair regulations can be found on our website.
〔Warranty Regulation〕
This regulation (hereinafter referred to as the "Regulation") is for post-shipment warranty provided by HERUTU
ELECTRONICS CORPORATION (hereinafter referred to as the "Company") so that you can use the Company's
product you have purchased with confidence. The Regulation does not apply to special order products (custom
products). In addition, purchased products shall be subject to the relevant manufacturer's warranty regulations,and the Regulation shall not apply.
Please note that in the event that the product you purchased comes with an instruction manual that describes
the Company's old repair regulation, the latest Regulation will still apply.
1. Warranty period
Unless otherwise specified, the warranty period shall be "up to thirteen months from the date of shipment of the
product by the Company". During the warranty period, the Company will replace the product with a new one or
repair it free of charge in accordance with the provisions of the Regulation.
In addition, if a failure occurs during the warranty period due to the Company's responsibility and the productwith the failure (hereinafter referred to as the "Product") is replaced with a new one or repaired free of charge, thewarranty period of the Product will be “thirteen months from the date of initial shipment of the Product, or six
months from the date of shipment of the Product that has been replaced or repaired, whichever comes later”.
The warranty period for paid repairs shall be in accordance with the provisions of the Company's repair
regulation.
2. Warranty scope
If a failure occurs during the warranty period due to the Company's responsibility, the Company will replace theproduct with a new one or repair it free of charge.
Even within the warranty period, the warranty does not apply in the following cases:A) In the event of failure or damage caused by improper handling by the customer, such as dropping or impact
during transportation or movement by the customerB) In case of failure due to disassembly or modification of the main unit by the customerC) In case of natural disasters such as fires, earthquakes, floods, and in case of failure or damage due toabnormal voltage
D) In case of failure caused by failure of equipment other than the Company's designated equipment
connected to the ProductE) In case of failure of the Product's accessories (AC adapter, antenna, connection cable, etc.)
F) If damage is caused by the failure of consumables or limited-life parts included in the Product:
1.

Consumables: Batteries (rechargeable, batteries, dry batteries, button batteries, etc.), recording media(SD cards, etc.)28

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2.

Limited-life parts: Various switches (limit switches, push button switches, etc.) and various sensors

3.

Other items that are worn out or have a service life due to use

If consumables or limited-life parts fail, we will replace or repair the parts for a fee.
G) In case of failure caused by handling contrary to the usage and precautions described in the instruction
manual of the ProductH) If repaired, adjusted, or improved by elsewhere other than the Company
I)

If the Company is unable to reproduce the failure

3. About repair of the ProductPlease note that repairing the Product requires equipment such as measuring instruments and tools, so theCompany will handle it as a pick-up repair service at the Company.
4. About the shipping cost for replacement or repair of the Product
Shipping charges for sending the Product to the Company or a distributor, as well as shipping charges for sending
the Product that has been replaced or repaired by the Company or the distributor to the customer, will be borne by
the Company or the distributor.
5. Disclaimer
The Company is not responsible for any direct or indirect damages or monetary loss caused by failure of the
Product or its use.
6. Additional notes
Please note in advance that the information of the Product described on the Company's website and in the
catalogs, instruction manuals, technical materials, and other materials provided by the Company are subject tochange without notice to customers.
〔Repair Regulation〕
This regulation (hereinafter referred to as the "Regulation") shall be applied to paid repair service (hereinafterreferred to as the "Service") provided by HERUTU ELECTRONICS CORPORATION (hereinafter referred to as
the "Company"). The Regulation does not apply to special order products (custom products). In addition,purchased products shall be subject to relevant manufacturer's repair regulations, and the Regulation shall not
apply.
Please note that in the event that the product you purchased comes with an instruction manual that describes
the Company's old repair regulation, the latest Regulation will still apply.
1.

Subject of the Regulation

The Service is provided for the Company's products that are "beyond the scope of the warranty specified in thewarranty regulation" and "from the sales start date to the end date of the repair period (seven years from theproduction end date)". However, please note that the end date of the repair implementation period may be earlier
depending on the availability and procurement status of repair parts.

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2.

Establishment of contract

The contract shall be established when the customer approves the quotation presented by the Company andissues an order form before the end of the repair implementation period.
3.

Purpose of the Service

The Company will provide the Service for the purpose of repairing the function and performance of theCompany's product used by the customer if it fails beyond the scope of the warranty specified in the warranty
regulation. Please note that the Service requires equipment such as measuring instruments and tools, so theCompany will handle it as a pick-up repair service at the Company.
4.

Usage fee for the Service

The usage fee for the Service shall be the total of the following fees:A) Repair service fee
The repair service fee is the total amount of technical fees, parts costs, other expenses incurred, and applicabletaxes associated with repairing the Company's product (hereinafter referred to as the "Product for repair") thatthe customer wishes to repair.
B) Shipping fee (including the cost of packaging boxes)
The Company kindly asks that customers bear the shipping costs for sending the Product for repair to theCompany and for returning it from the Company. However, in the event that the Product for repair is sent by
payment on delivery by the customer, the shipping cost will be included in the Service charge.
5.

Warranty period and scope of the Product for repair

The warranty period for the Product for repair is "up to six months from the date of repair completion". However,please note that failures other than the repaired parts (repaired places or replaced parts) are not covered by thewarranty of the Product for repair. In addition, if a failure occurs due to the Company's responsibility within thewarranty period, the Company will again repair the product free of charge.
6.

Handling of repair parts
A) In order to provide the Service stably for a long time and to promote environmental protection, etc., theCompany may use recycled parts or alternative parts at the time of repair at its discretion.
B) The Company may, at its own discretion, collect the removed parts for the purpose of recycling or analysis
at the time of parts replacement through the regulation of the Service. Please note that the collected parts
are the property of the Company and will be recycled, used or discarded at its discretion.

7.

Estimate for the Service

The estimate for the Service is basically free of charge. However, if the Company is unable to reproduce thefailure, it will not be able to carry out repairs and will not provide an estimate. If a technical investigation isrequired to reproduce the failure, the Company will estimate the cost of reproducing the failure.

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8.

Return of unrepaired product

If the Company does not estimate the cost of the Service due to reasons such as being unable to reproduce thefailure, it will return the Product for repair to the customer.
In addition, if the customer does not place an order within three months from the date of creation of thequotation, or if the customer does not accept the quotation and the customer expresses an intention not to carryout the repair, the Company will assume that the customer has canceled the request for the Service, and theCompany will return the Product for repair to the customer without carrying out the repair.
In addition, if a shipping fee is incurred for returning the product, it will be borne by the customer.
9.

Handling of personal information

The Company will properly handle personal information such as names and addresses being provided inaccordance with the privacy policy posted on the Company's website.
10. Compensation for damages
A) The responsibility of the Company for providing the Service shall be limited to the matters and contents
specified in the repair regulation, and shall not include any damages incurred by the customer due tospecial circumstances (including loss of profits of the customer and damages based on claims forcompensation made by third parties against the customer) and damages caused by the customer being
unable to use the product due to a failure or defect of the Product for repair. However, this does not apply
if the damage was caused by the Company's willful misconduct or gross negligence.
B) Even if the Company is liable to the customer for damages in connection with the regulation of the Service,
the Company's liability shall not exceed the amount equivalent to the value of the Product for repair,
except in cases of willful misconduct or gross negligence on the part of the Company. The value of the
Product for repair shall be calculated based on the residual value after depreciation or the price of
products with equivalent performance sold in the market at the time of damage.
11. Additional notes
A) The Company cannot restore stickers, LCD protective sheets, and coloring applied to the outer casing
parts that you have attached yourself. In addition, if advertisement stickers were affixed at the time of sale,they cannot be newly prepared as repair parts when replacing the outer casing parts. After replacing theouter casing parts, the advertisement stickers will be returned without being affixed.
B) Please note in advance that the information of the Product on the Company's website and in the catalogs,
instruction manuals, technical materials, and other materials provided by the Company are subject tochange without notice to customers.

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HERUTU ELECTRONICS CORPORATION
422-1 Higashimikata-cho, Kita-ku, Hamamatsu, Shizuoka, 433-8104 Japan(Sales dept) TEL.+81-53-438-3555
Website URL https://www.herutu.co.jp/en/

FAX. +81-53-438-3411
E-mail info@herutu.co.jp