DEPARTMENT OFSOCIAL WELFARE AND DEVELOPMENT

CITIZEN’S CHARTER
2024 (1ST Edition)

DEPARTMENT OFSOCIAL WELFARE AND DEVELOPMENT

CITIZEN’S CHARTER
2024 (1ST Edition)

I.

Mandate:The Department of Social Welfare and Development (DSWD) is the primary
government agency mandated to develop, implement, and coordinate social
protection and poverty-reduction solutions for and with the poor, vulnerable anddisadvantaged.

II.

Vision:An empowered society where the poor, vulnerable, and disadvantaged sectors
have immediate and equitable access to opportunities for an improved quality of
life.

III.

Mission:As the authority in the Social Welfare and Development (SWD) sector, theDSWD develops, implements, enables, and coordinates SWD policies andprograms for and with the poor, vulnerable, and disadvantaged.

IV.

Service Pledge:
We are committed to provide quality, prompt, and courteous service from
Mondays to Fridays, 8:00 A.M. to 5:00 P.M., without noon breaks and thereby
ensure that all applicants or requesting parties who are within the DSWD
premises prior to the end of the official working hours and during lunch break
shall be attended to. In view of this, we shall ensure availability of
Officers-in-Charge of our frontline services at all times for consultation andadvice.
Furthermore, we shall endeavor to complete transactions within the day and in
the event that we are unable to do so, we shall inform our clients promptly of ouractions taken so far and clearly explain the reason/s for such delay.
We shall appreciate any positive or negative feedback regarding our services,
facilities, and personnel.
All these we pledge for the best interest of the clients/customers we serve.

3Quality Policy
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT

Deliver, coordinate, and monitor social protection programs andservices to the poor, vulnerable, and disadvantaged population
towards a fair, just and peaceful society;

Sustain a culture of excellence through continual improvement ofsystems, mechanisms, and procedures in the delivery of programs
and services;Work with integrity and adhere to ethical standards for customer
satisfaction and quality service by complying with the DSWD
mandates, and other pertinent laws; andDemonstrate genuine concern for the poor, prompt compassionate
service, and free from any form of corruption.

4

LIST OF SERVICES
I. Mandate:..............................................................................................................3
II. Vision:................................................................................................................ 3
III. Mission:.............................................................................................................3
IV. Service Pledge:.................................................................................................3
Quality Policy.........................................................................................................4
CENTRAL OFFICE............................................................................................... 11
FRONTLINE SERVICES....................................................................................... 11
ADMINISTRATIVE SERVICE............................................................................... 12
1. Issuance of Gate Pass for Properties for Repair/ Replacement/
Transfer/Disposal/Other Modes of Disposition.................................................13
2. Issuance of Property Clearance for Separated Official and Employees...... 19
3. Receiving Request for Information.......................................................................... 24

DIGITAL MEDIA SERVICE................................................................................... 41
1. Facilitation of Media Interview......................................................................42
DISASTER RESPONSE MANAGEMENT BUREAU............................................45
1. Processing of FNI Augmentation Request from DSWD Field Offices..........46
2. Resource and Logistics Mobilization of FNIs to the DSWD Field Offices.... 49
FINANCIAL MANAGEMENT SERVICE............................................................... 55
1. Processing of BIR Form 2322 : Certificate of Donation............................... 56
2. Processing of Request for Accounting Certifications for Former DSWD
Employees....................................................................................................... 62
HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT SERVICE...........68
1. Issuance of Certificate of Employment to Separated Officials, Employees
and Contract of Service Workers..................................................................... 69
2. Issuance of Certificate of Leave Without Pay (CLWOP)/No LWOP
(CNLWOP) to Separated Officials and Employees.......................................... 71
3. Issuance of Completed Office Clearance Certificate for Money, Property,
and Legal Accountabilities to Separated Officials and Employees.................. 76
4. Issuance of Service Record to Separated Officials and Employees............79
LEGAL SERVICE................................................................................................. 83
5

1. Rendering Legal Opinion and Advice on Matters Brought by External Clients(Written Request)............................................................................................. 84
NATIONAL HOUSEHOLD TARGETING OFFICE................................................ 86
1. Data Sharing – List of Data Subjects........................................................... 87
2. Data Sharing – Name Matching...................................................................94
3. Data Sharing – Statistics/Raw Data Request.............................................. 99
4. Walk-in Name Matching Data Request...................................................... 103
NATIONAL RESOURCE AND LOGISTICS MANAGEMENT BUREAU............ 105
1. Local In-Kind Donations Facilitation...........................................................106
PANTAWID PAMILYANG PILIPINO PROGRAM................................................ 109
1. Grievance Intake and Response................................................................ 110
POLICY DEVELOPMENT AND PLANNING BUREAU......................................115
1. Approval for the Conduct of Research Study and Acquiring Primary Data
From DSWD Officials/Personnel, Beneficiaries, and Clients......................... 116
2. Obtaining Social Welfare and Development Data and Information............124
PROGRAM MANAGEMENT BUREAU.............................................................. 129
1. Onsite Implementation of the Assistance to Individuals in Crisis Situation
Program for Clients Transacting with the DSWD Offices (CIU/CIS/SWAD
OFFICES)...................................................................................................... 130
2. Offsite Implementation or Assessment of Individual Clients outside the
DSWD Offices (CIU/COS/SWAD OFFICES)................................................. 141
SOCIAL WELFARE INSTITUTIONAL DEVELOPMENT BUREAU................... 149
1. DSWD Academy Function Room Reservation and Use............................ 150
2. DSWD Academy Guest Room Reservation and Use................................ 156
3. Provision of Resource Person to DSWD Intermediaries and Stakeholders.....
162
STANDARDS BUREAU......................................................................................168
1. Accreditation of Civil Society Organizations (CSOs): To Implement DSWD
Projects and/or Program using DSWD Funds............................................... 169
2. Accreditation of Social Welfare and Development Programs and Services(Licensed Private SWAs and Public SWDAs)................................................175
3. Accreditation of Social Worker Managing Court Cases............................. 189
4. Endorsement of Duty Exempt Importation of Donations to SWDAs.......... 199
5. Issuance Of Certificate Of Authority To Conduct National Fund-RaisingCampaign To Individual, Corporation, Organization: National Regular Permit....
209
6. Issuance of Certificate of Authority to Conduct National Fund-Raising6Campaign to Individual, Corporation and Organization: Temporary Permit
During State of Emergency/Calamity.............................................................226
7. Licensing of Private Social Welfare and Development Agencies (SWDAs) –Operating in More Than One Region.............................................................252
8. Registration of Private Social Welfare and Development Agencies (SWDAs)
Operating in More than One Region.............................................................. 266
SUSTAINABLE LIVELIHOOD PROGRAM........................................................ 273
1. Grievance Management Process...............................................................274
2. Process for Referrals received through Individual / Group/ Association ororganization referred from OBSUs, NGAs, NGOs, CSOs, LGUs and Other
Institutions......................................................................................................285
3. Process for the Provision of Livelihood Assistance to Walk-in Clients.......298
CENTRAL OFFICE................................................................................................. 2
NON-FRONTLINE SERVICES............................................................................... 2
ADMINISTRATIVE SERVICE................................................................................. 2
1. Facilitation of Request for Relief from Property Accountability from
Commission on Audit......................................................................................... 2
2. Facilitation of Request for Replacement/Reimbursement of Lost, Damaged
or Destroyed Properties..................................................................................... 2
3. Issuance of Sticker Pass................................................................................2
4. Procurement under Agency to Agency.......................................................... 2
5. Procurement under Direct Contracting.......................................................... 2
6. Procurement under Direct Detail Purchase of Petroleum Fuel, Oil andLubricant (POL) Products and Airline Tickets.................................................... 2
7. Procurement under Emergency Cases.........................................................2
8. Procurement under Highly Technical Consultant........................................... 2
9. Procurement under Lease of Real Property and Venue................................ 2
10. Procurement Under Repeat Order...............................................................2
11. Procurement under Scientific, Scholarly or Artistic Work, Exclusive
Technology and Media Services........................................................................ 2
12. Procurement under Shopping under Section 52.1 (B)................................. 2
13. Procurement under Small Value Procurement.............................................2
14. Procurement Under Two Failed Biddings under Section 53.1..................... 2
15. Provision of Technical Assistance on Property and Supply Management... 2
7

16. Re-issuance of Equipment and Semi-Expendable Supplies........................2
17. Recording, Documentation and Issuance of Expendable or Consumable
Supplies............................................................................................................. 2
18. Recording, Documentation and Issuance of PPE and Semi- Expendable
Properties...........................................................................................................2
19. Request for Air Transport Service................................................................2
20. Request for Dormitory Accommodation....................................................... 2
21. Request for Technical Assistance for Special Sanitation and Disinfection of
the Offices.......................................................................................................... 2
22. Request for Technical Assistance Relative to Building and Grounds
Management...................................................................................................... 2
23. Request for the Use of DSWD Conference Rooms..................................... 2
24. Request for Use and Monitoring of Vehicle..................................................2
25. Surrender / Turnover of Property and Cancellation of Property
Accountability.....................................................................................................2
26. Transfer of Property Accountability.............................................................. 2
DIGITAL MEDIA SERVICE..................................................................................... 2
1. Provision of Technical Assistance on Branding Designs............................... 2
HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT SERVICE.............2
1. Issuance of Certificate of Employment to Current Officials, Employees andContract of Service Workers.............................................................................. 2
2. Issuance of Certificate of Leave Credits (CLC) to Current Officials andEmployees......................................................................................................... 2
3. Issuance of Certificate of Leave Without Pay (CLWOP)/No LWOP
(CNLWOP) to Current Officials and Employees.................................................2
4. Issuance of Certificate of Performance Rating.............................................. 2
5. Issuance of Service Record to Current Officials and Employees.................. 2
INFORMATION AND COMMUNICATIONS TECHNOLOGY MANAGEMENTSERVICE.................................................................................................................2
1. Vulnerability Assessment (VA)............................................................................ 2(KALAHI-CIDSS).................................................................................................... 2
1. Concurrence of LGU Engagement.................................................................2
2. Request for Technical Approval under the KALAHI-CIDSS National
Community-Driven Development Program Additional Financing (NCDDP AF). 2
LEGAL SERVICE................................................................................................... 2
1. Issuance of Online Certificate of No Pending Administrative Case
(CENOPAC)....................................................................................................... 2
8

NATIONAL HOUSEHOLD TARGETING OFFICE.................................................. 2
1. Data Sharing with DSWD OBSUs - List of Data Subjects............................. 2
2. Data Sharing with DSWD OBSUs – Name Matching Request...................... 2
3. Data Sharing with DSWD OBSUs – Statistics/Raw Data Request................ 2
PANTAWID PAMILYANG PILIPINO PROGRAM.................................................... 2
1. Provision of Assessment on the Request for the Declaration of Force
Majeure / State of Calamity................................................................................2
SOCIAL WELFARE INSTITUTIONAL DEVELOPMENT BUREAU....................... 2
1. Borrowing and Returning of KEC or RLRC Materials and Collections...........2
2. Endorsement of Continuing Professional Development Application andCompletion Report............................................................................................. 2
3. KEC Function Room Reservation and Use....................................................2
FIELD OFFICE........................................................................................................2
FRONTLINE SERVICES.........................................................................................2
AGENCY OPERATIONS SERVICE........................................................................2
1. Handling of 8888 Inquiries, Complaints, and Grievances.............................. 2
2. Handling of Inquiries, Request for Assistance, and Complaints/Grievancesfrom the General Public and Referral Letters received from other National
Government Agencies (NGAs), Local Government Units (LGUs), and otherconcerned offices............................................................................................... 2
DISASTER RESPONSE MANAGEMENT BUREAU..............................................2
1. Processing of Relief Augmentation Request by DSWD Field Offices............2
PROGRAM MANAGEMENT BUREAU.................................................................. 2
1. Auxiliary Social Services to Persons with Disabilities.................................... 2
2. Implementation of Government Internship Program (GIP) to Central officeand Field Offices................................................................................................ 2
3. Implementation of the Supplementary Feeding Program.............................. 2
4. PLHIV Referral for Care and Support Services............................................. 2
5. Procedure in the Implementation of the Social Pension for Indigent Senior
Citizens (SPISC)................................................................................................ 2
6. Provision of Assistance to Person living with HIV (PLHIV) Persons Livingwith HIV (PLHIVs).............................................................................................. 2
7. Provision of Assistance to Solo Parent.......................................................... 2

98. Provision of Assistance under the Recovery and Reintegration Program for
Trafficked Persons (RRPTP)..............................................................................2
9. Provision of Centenarian Gifts to Centenarian...............................................2
10. Securing Travel Clearance for Minors Traveling Abroad............................. 2
SOCIAL TECHNOLOGY BUREAU........................................................................ 2
1. Technical Assistance On Program / Project Development Or Enhancement 2
2. Technical Assistance On Social Technology Bureau (STB) Developed
Programs And Projects...................................................................................... 2
STANDARDS BUREAU..........................................................................................2
1. Accreditation of Civil Society Organizations (CSOs) – Non-SLP Organized. 2
2. Accreditation of Civil Society Organizations (CSOs) - Organized by the
Sustainable Livelihood Program (SLP).............................................................. 2
3. Accreditation of Pre-Marriage Counselors..................................................... 2
4. Issuance of Certificate of Authority to Conduct Fund-Raising Campaign toIndividual, Corporation, Organization and Association: Regional Regular
Permit.................................................................................................................2
5. Issuance of Certificate of Authority to Conduct Fund-Raising Campaign toIndividual, Corporation and Organization: Regional Temporary Permit During
State of Emergency/Calamity............................................................................ 2
6. Licensing of Private Social Welfare and Development Agencies (SWDAs) –Operating in One Region................................................................................... 2
7. Pre-Accreditation Assessment of Social Welfare and Development
Programs and Services Licensed Private.......................................................... 2
8. Registration of Private Social Welfare and Development Agencies Operatingin One Region.................................................................................................... 2
FEEDBACK AND COMPLAINTS MECHANISM....................................................2
LIST OF OFFICES.................................................................................................. 210

CENTRAL OFFICEFRONTLINE SERVICES

11

ADMINISTRATIVE SERVICE(AS)FRONTLINE SERVICES

12

1. Issuance of Gate Pass for Properties for Repair/ Replacement/
Transfer/Disposal/Other Modes of Disposition
Issued for properties which are to be brought outside of DSWD premises for repair or
replacement by the supplier and for properties that are to be disposed throughsale/transfer/other mode of disposition.
AS - Property Supply and Asset Management Division (PSAMD)
Office or Division:
DSWD Field Office - Property and Supply Section (PSS)Classification:
Type of Transaction:
Who may avail:

SimpleG2C – Government to Citizen
G2G - Government to Government
G2B - Government to Business Entities
Property and Supply Custodian

CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. Three (3) original copies of duly
1. To be prepared by the concerned Office’s
accomplished Gate Pass
Designated Property and Supply Custodian(DPSC) through the Property Records andEquipment Monitoring Inventory System(PREMIS)
2. Property/ies to be brought outside the
2. To be prepared by the DPSC of concerned
DSWD premises
Office without any prescribed format
In the absence of the authorized signatory
secure any of the following:
1. Signed by the personnel authorized tosign in behalf of the authorized signatory– with attached one (1) photocopy ofSpecial Order (SO) for order ofsuccession
2. Digitally signed using the PNPKI
registered digital signature

1. Records and Archives Management Division(RAMD)

2. Digital signature of:● Authorized signatory or;● Authorized representative with attached
1 photocopy of SO for order ofsuccession;13

3. Printed copy of email using the official
DSWD email account allowing theproperty to be brought outside DSWD
premises

3. From the:● Authorized signatory or;● Authorized representative with attached
1 photocopy of SO for Order ofsuccession

Properties for repair/replacement attach:
1. 1 photocopy of pull-out slip indicating thename of person who will bring out theproperty or authorization letter
2. 1 photocopy of Technical Assistance
Report1. Issued by the supplier/contractor

2. From concerned DSWD Office (ITEquipment – ICTMS/RICTMU; Motor
Vehicle, Office Equipment, Furniture and
Fixtures – GSD/GSS; Maintenance
Equipment – BGMD/GSS)

3. 1 photocopy of approved Purchase Order 3. Procurement Management Service (PMS)(PO) or Purchase Request (PR)
4. 1 photocopy of PAR/ICS if property is
4. From the accountable personnel
under warranty
5. 1 photocopy of government issued ID
5. From supplier or representativeand company ID of client or
representative
For loaned properties to be returned tosupplier attach:
1. Issued by the supplier/contractor
1. 1 photocopy of pull-out slip indicating thename of person who will bring out theproperty or authorization letter
2. Personal Property Item Pass Slip
(PPIPS) and/or delivery or
acknowledgement receipt
3. 1 photocopy of government issued ID
and company ID of client or
representative

2. Issued by the Security Personnel upon entryof the property, from supplier or contractor
3. From supplier or representative

14

CLIENT STEPSAGENCYACTIONS

FEES TO
BE PAID

1.1 Property
personnel shallreceive and review
1. End User request and submitted duly
submit accomplishedaccomplished gate
Gate Pass.
passes andattachments
vis-à-vis property
presented.
1.2 The property
personnel shallreview if the Gate
Pass is complete
and with
attachments (PPIP
and other
supporting
documents)
1.2.1 Complete/
Duly
Accomplished:

PROCESSIN
G TIMEPERSONRESPONSIBLE

None

3 Minutes

Division Chief
Property Supply
and Asset
Management
Division

None

5 Minutes

Division Chief
Property Supply
and Asset
Management
Division

Update PREMIS
through scanningthe barcode of theGate Pass torecord the time ofreceipt of request
and endorse thesame to the
Heads of Property
Office forapproval
1.2.2

15

Incomplete/ withdiscrepancy:
Return the Gate
Pass to therequestor/ DPSC
for properaccomplishment.
1.3 The Head
Property Officeshall approve theGate Pass (from8:00 A.M. to 4:00
P.M)
1.4 The property
personnel shallscan the Gate
Pass barcode torecord the time of
approval.
1.5. The property
staff shall provide
the customer
feedback form to
the requesting
party for theservice provided.

None

2 Minutes

None

2 Minutes

None

5 Minutes

Head
Property Office

Division Chief
Property Supply
and Asset
Management
Division

Division Chief
Property Supply
and Asset
Management
Division

1.5.1 Forward
copy of theapproved Gate
Pass to:a. Original
copy –
SecurityGuard
b. Duplicate
copy –
16

2. Present
property
together with the
duplicate copy of
the approved Gate
Pass to the security
guard

Personwho shallbring theequipmentout of
DSWD
premises
to present
to Security
Guard
On-Duty/
Property
Officerc. Triplicate –Property
Officecopy
2.1
Review thepresented property
vis-à-vistheduplicate copy of
the approved Gate
Pass

None

With
discrepancy
Returngate
pass to thepersonwho
shall take theequipment outof
DSWD
premises andinstructthelatter to securea new gatepass reflecting
thecorrect
details of the17

15 Minutes

Division Chief
Property Supply
and Asset
Management
Divisionproperty to bebrought
outside DSWD
premises.
Without
discrepancy
Security
Guard
On-Duty shallsign
theoriginal
andduplicate copyof the gatepass,
returnthesignedduplicate copy
to the client.
2.2
Scan
the
barcode of the
Gate
Pass
to
record the time
when the property
wasbrought
outside the DSWD
in PREMIS.
2.3 Surrender theoriginal copy of thegate pass to theProperty, Supply,
and
Asset
Management
Division(PSAMD)/Property
andSupplySection (PSS).

5 Minutes

The
Security
Guard shall returnthe copy of the
18

Division Chief
Property Supply
and Asset
Management
Divisiongate pass upon
returnoftheequipment brought
outside the DSWD
premisesformonitoring
purposes.
2.4 File gate passforsafekeeping
andfuturereference.

None

6 Minutes

TOTAL

NONE

43 Minutes

Division Chief
Property Supply
and Asset
Management
Division

2. Issuance of Property Clearance for Separated Official and
Employees
Property Clearance is issued to DSWD employees who are retired/transferred toanothergovernment
agency/detailseparation
fromtheservice,promotion/reassignment/transfer from one organizational unit within the Department.
Approved Property Clearance shall be issued immediately upon cancellation ofproperty accountability.
AS - Property Supply and Asset Management Division (PSAMD)
Office or Division:
DSWD Field Office - Property and Supply Section (PSS)Classification:

SimpleType of Transaction:

G2C – Government to Citizen

Who may avail:

Department of Social Welfare and Development (DSWD)
Employees who are:a. Resigned
b. Transferred to other Government Officesc. Non-renewal of Contract
d. Terminatede. Retired

19

CHECKLIST OF REQUIREMENTS
A. Without Property Accountability

WHERE TO SECURE
A. Without Property Accountability

1. Three (3) original copies of ClearanceForm
2. And/or duly approved request fortransfer / resignation / retirement

1. Personnel Administration
with prescribed format
2. From Client

Division

B. With Property Accountability

B. With Property Accountability
1. Three (3) original copies of Clearance
Form
2. One (1) Original Copy of Duly
Accomplished Furniture and Equipment
Transfer
Slip(FETS)
totransfer/turnoverofpropertyaccountabilities
3. Duly signed PAR/ICS for transferredproperty accountability

1. Personnel Administration Division(PAD) with prescribed format
2. To be prepared by the Office’s
Designated Property and Supply
Custodian (DPSC) through theProperty Records and Equipment
Monitoring
Inventory
System(PREMIS)
3. Submitted by the personnel applying
for property clearance with signatureof the new end user

In Case of Lost:
1. 1.DSWD Commission on Audit
without prescribed format
1. With request for relief from property
accountability due to loss - one (1) copy
2. 2. Property Supply and Assetof COA decision
Management
Division(PSAMD)
2. With request for replacement /without
prescribed
formatreimbursement of lost property - One

In Case of Lost:(1) photo copy of request for
replacement
approvedbytheUndersecretaryfor
GeneralAdministration and Support Services
Group (GASSG)

20

CLIENT STEPS

1. Submit three original
copies of the clearance
form
issuedbythePersonnel Administration
Division (PAD)/ Personnel
Administration
Section(PAS)
and/orduly
approved
requestfortransfer / resignation /retirement 2 months before
the effectivity of retirement,
30 days of resignation ortransfer from 8 AM to 5
PM, Mondays to Fridays
except holidays

AGENCYACTIONS
1.1 Receive Three
original copies ofclearance issued
PAD/PAS and/or
duly
approved
requestfortransfer/
resignation/
retirement
andreviewtheattached
documents from 8
AM to 5 PM,
MondaystoFridays
exceptholidays.

FEES TO
BE PAID
None

PROCESSIN
G TIME
15 Minutes

PERSONRESPONSIBLE
Division Chief
Property Supply
and Asset
Management
Division

1.2 Review andvalidate recorded
propertyaccountability/ies
on file using theProperty Records
andEquipment
Monitoring
Inventory System(PREMIS) and theindividual folder of
personnel
ifcanceled.
1.3 If No
Accountability/iesThe
property
personnel
shallrecord the date of

None

1 Day

Division Chief
Property Supply
and Asset
Management
Division

None

1 Day

Division Chief
Property Supply
and Asset
Management
Division21

effectivityofretirement/
resignation/transfer/detail ofseparation/date ofissuanceof
property clearancein PREMIS andprocess clearance
by affixing initialand forward to the
Head of Property
for approval.

2. Submit documents andother requirements as
proof
ofcanceled
property accountability
and accomplish Client
Satisfaction
Measurement Form

With
Accountability/
ies
Inform the former
Officeoftheapplicant throughaMemorandumon the remaining
accountability/ies
to process its
cancellation
and/orrequestsubmissionofotherrequirements/
proof of canceled
Property
Accountability.
2.1 The property
personnel
shallreceiveandreview/validate thesubmitted
documents
and
other
22

None

4 Hours

Division Chief
Property Supply
and Asset
Management
Divisionrequirements as
proof of canceled
propertyaccountability.
2.2 Check the“cleared” box andaffix the signaturein the clearance
form
2.3 The property
personnel
shall
scan
signedclearance
form,
recordinclearance
logbook/monitoring sheet,forward to the next
office concernedand administer the
Client Satisfaction
MeasurementForm(either
onlineorpaper-based)

None

10 Minutes

Head
Property OfficeNone

15 Minutes

Division Chief
Property Supply
and Asset
Management
Division

2.4 Upload
scanned signed
clearance in
PREMIS

None

15 Minutes

Division Chief
Property Supply
and Asset
Management
Division

TOTAL

NONE

2 Days, 4
Hours, 55
Minutes23

3. Receiving Request for Information
To provide the process in dealing with requests for information involving transactions,general operations, thrusts, and programs of the Department involving public interest
subject to the procedures and limitations pursuant to Executive Order No. 02 dated 23
July 2016 on Freedom of Information (FOI), entitled Operationalizing in the Executive
Branch the People’s Constitutional Right to Information and the State Policies to Full
Public Disclosure and Transparency in the Public Service and Providing Guidelines
Therefor.
Office or Division:
Classification:

Administrative Service- Records And Archive Management Division
Covered by special law (Executive Order No. 02, s. of 2016)

Type of
G2C – Government to Citizens
Transaction:
Who may avail:Individuals with Filipino Citizenship
CHECKLIST OF REQUIREMENTS
Standard Request (through FOI Request
Form)
1. Must Accomplish FOI Request Form
1.1
State your complete name, contact
information and purpose of your request
1.2. Attach one (1) photocopy of government
issued I.D or valid school I.D (for registeredstudents) (front and back) with photo

WHERE TO SECURE

Requesting party may visit:https://www.dswd.gov.ph/issuances/MCs/M
C_2017-009.pdf for the FOI Request Formor
Secure FOI Request Form in the Office of
the FOI Receiving Officer / FO FOI Focal

Online Requests (through eFOI portal)
Requesting party may visit the FOI website
1. Visit the eFOI website
to place their request:
1.1
Choose Make a Request icon
https://www.foi.gov.ph/
1.2
Select Department of Social Welfare
and Development
1.3 Click on Write My Request
1.4 Ensure all the mandatory fields are filled
out
1.5 Attach one (1) photocopy of government
issued I.D or valid school I.D (for registeredstudents) (front and back) with photo.
1.6 Create an account24

If unable to make a written request, because Requesting may visit the nearest DSWD
of illiteracy or disability
Office1. Visit the nearest DSWD Office or directly
contact at (02) 8-951-7119 for inquiries

For Requests through EFOI Portal
CLIENT STEP/SAGENCY ACTIONS

1. Submit request 1.1 Receive and review
for information via the completeness of thethe eFOI Portal
request and correctness of
supporting documents
1.1.1 Check if the details
provided in the eFOI
iscomplete with attachedone (1) copy of any
government-issued I.D or
school I.D (for registeredstudents) with photo
1.1.2 Check if the FOI
Requestreasonably
describes the information
requested and the reason,or purpose of the request.
If incomplete and withclarification, notify therequesting party throughan e-mail or reply in theeFOI Portal and wait for
the requesting party’s
response.
If a response is notreceived
within60
calendar
days,
the
25

FEES
TO BE
PAID
None

PROCESSINGTIMEPERSONRESPONSIBLE

1 HourDivision Chief
Records And
Archive
Management
Divisionsystem will automaticallyclose the request.
1.2
Conduct
initialassessment
anddetermine whether to denyor accept the FOI RequestNone

2 Hour(end ofprocess)

Division Chief
Records And
Archive
Management
DivisionNone

1 Hour and 45
Minutes

Division Chief
Records And
Archive
Management
Division

1.1.1 Outright deny if therequest is found to be:
a. Available online
b. Substantially similar or
identical to the previous
request; andc.
InformationnotmaintainedbytheDepartmentbutisavailableinother
Government Agencies,
the same shall be
forwardedtotheidentified Agency using
the “referral” option in theeFOI portal;
1.1.2
Send
a
reply
message via eFOI portal
indicating the reason for
full
denialtotherequesting party.
1.1.3 Attach a link to the
ClientSatisfaction
Measurement Form
1.2 Accept if the request is
accurate and complete.
1.2.1 Once accepted, an
automatedemail
notification will be sent to
the FOI registered email
account of the CO FOI
Decision Maker
26

1.3 Update status in theISOregistered
FOI
Monitoring Tool

None

15 Minutes

1.4 Receive notificationfrom FRO through email
and Open the eFOI Portal

None

5 Minutes

1.5 Determine if therequest is simple orcomplex.

None
7 Hours and
55 Minutes

If simple, draft a reply
letter addressed to theclient. Send the reply tothe client by uploading in
the eFOI Portal.
If
complex,research.

Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division

conduct

1.5.1 . Coordinate withconcerned OBSU/s.
1.5.2 Prepare a letter reply
to the client.
1.5.3 Upload in the eFOI
the letter reply to theclient.
1.6 Print the screenshotsof the request

1.7 Prepare memorandum
to concerned OBSU/s

27

None

15 Minutes

None

2 Hours

Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
DivisionNone

15 Minutes

Division Chief
Records And
Archive
Management
DivisionNone

3 Hours and
20 Minutes

Division Chief
Records And
Archive
Management
Division

None

15 Minutes

1.11. Re-submit to the OD
staff the printed copy of
the revised memorandum

None

10 Minutes

1.12 Forward the draft
memorandum to the FDM
for approval.

None

30 Minutes

1.13 FDM shall review theprinteddraft
memorandum.

None

Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division

1.8 Endorse the draft
memorandum to the Officeof the Director (OD)
through email and hard
copy
1.9 Review the printed
draft memorandum andrecommend its approval to
the FDM
If documents are foundto be in order, refer tostep 10.
If the documents needrevisions, the OD staff will
send back the drafts withcomments
to
FDM
Process
focal
forenhancement.
1.10. Revise the draft
memorandum
andincorporate the comments.

If the draft memorandum
is found to be in order,
FDM shall approve it.

28

35 Minutes

If the draft memorandum
needs revision, FDM will
send back to OD staff the
documentswithcomments.
1.13.1 OD Staff shallreturn to the LS FOI Focal,
thedocumentsforrevision. Then proceed tostep 8
1.14
Sign
the
memorandum
to
the
OBSU

None

7 Minutes

1.15 Record, scan andsend
thesignedmemorandum
totheconcerned OBSU/s tonotify them.
1.16 Send the hard copyofthesignedmemorandum
totheconcerned OBSU/s

None

20 Minutes

None

30 Minutes

1.17 Receive the referral
through a memorandum
from the FOI Decision
Maker

None

15 Minutes

1.18. Retrieval
requested data:None

16 Hours.

ofthe

1.18.1 If the Office/s
concern does not maintainthe requested information,
they must inform the FRO,
in writing within 2 working
days upon receipt of thereferral from the FDM.
Proceed to step 20

29

Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division1.19
Forstandard
request, transmit suchinformation to the FRO
within 10 working days
uponreceiptofendorsement from FDM.
1.19.1For
complexrequests or those requests
that require an extensive
search of office records,
the concerned office/s may
writearequestfor
extension of time torespond to FRO for not
more than 10 workingdays.
1.20 Forward to the FOI
Receiving
Officertherequested data.

None(18.2)
Standard
Request: 71
hrs. and 25
mins.
(18.3)
Complex
Requests:
159 hrs. and 5
mins.

None

1 hour and 20
minutes

1.21 Receive response
from the CO/FO OBSD/sholding the informationNone

15 minutes

1.22 The FRO Process
Focal shall collate andensure that the informationis completeNone

1 hourNone

5 hours

If
found
to
be
incomplete, return thesame to the concerned
office/s for compliance.
1.23
If found to becomplete, prepare a letter
endorsingthedata/information to theRequesting Party throughaformalletter
with
attached ISO registered
30

Division Chief
Records And
Archive
Management
Division

Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division

Division Chief
Records And
Archive
Management
Division

FOI Customer FeedbackForm.
1.24 Sign the letter
endorsingthedata/information to theRequesting Party throughaformalletter
with
attached ISO registered
FOI Customer Feedback
Form.
1.25
Transmit
theapproved information totherequesting
party,
through:a. electronic mail; orb. courier service
1.26 Update status ofrequestinthe
FOI
Monitoring Tool and file
copy of endorsement letterto the requesting party
TOTAL:

None

40 minutes

Division Chief
Records And
Archive
Management
DivisionNone

1 hour and 30
minutes

Division Chief
Records And
Archive
Management
DivisionNone

30 minutes

Division Chief
Records And
Archive
Management
Division

NoneStandard Request 12 Working days
Minutesand38

Complex Request 23 Working days
Minutesand19(covered by EO 02 s2016)
For Standard Request through FOI Request Form
FEES TOCLIENT STEP/SAGENCY ACTIONSBE PAID
1. Submit request
for information via
the Manual
Request (FOIForm)

1. Review thecompleteness of therequest and supporting
document.

None

31

PROCESSIN
G TIME
1 hourPERSONRESPONSIBLE
Division Chief
Records And
Archive
Management
DivisionIf the details provided in
the FOI Request Form iscomplete with attachedone (1) copy of any
government-issued I.D
or school I.D (forregistered students) withphoto
If the FOI Request
reasonably describes
the information
requested and thereason, or purpose of
the request.
If incomplete and withclarification, return the
FOI Form to therequesting party forcompliance. Or notify
the requesting party
through an email if therequest was received
digitally and wait for therequesting party’s
response. If a response
is not received within 60
calendar days, therequest is deemedclosed.

32

1.2. Conduct initialassessment anddetermine whether todeny or accept the FOI
RequestNone

1.2.1 Outright deny if therequest is found to be:
a. Available online
b. Substantially similar
or identical to theprevious request; andc. Information not
maintained by the
Department.
1.2.2 Draft a reply letterto the requesting party
indicating the reason for
full denial signed by
FRO / Regional Director

1.2.3 Transmit the reply
letter with attached
Client Satisfaction
Measurement Form to
the requesting party,
through:a. electronic mail; orb. courier service

33

5 hours(end ofprocess)

Division Chief
Records And
Archive
Management
Division1.3. Accept if therequest is accurate andcomplete.

None

1.4 Draft a letter
endorsing the request to
the FOI Decision Maker(FDM) / FO FOI Focal
for evaluation.

None

45 minutes

2 hours.

1.5. Sign the preparedmemorandum

None

1 hour

1.6. Transmit the
memorandum endorsing
the FOI request to FDM/ FO FOI Focal

None

30 minutes

1.7. Update status in the
ISO registered FOIMonitoring Tool

None

15 minutes

1.8. Receive theendorsement letterNone

17 hours and
45 minutes

None

(8.1)

from FRO / FO FOI
Focal
1.9. Determine if therequest is simple orcomplex.

10 minutes

If simple, draft a reply
letter addressed to the34

Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division

Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Divisionclient. Send the reply tothe client by email(8.2)
7 hours and
10 minutes

If complex, conduct
research.
1.9.1 Coordinate withconcerned CO / FO
OBSU
1.10 Prepare amemorandum toconcerned OBSU/s

None

2 hours

1.11. Send an email to
the Office of the Director(OD) / FO FOI Focal
attaching the draft
memorandum,
screenshots and reply toclient for review

None

15 minutes

1.12. Print the draft
memorandum to CO /FO OBSD/s and forward
to the OD / FO FOI
Focal to respond to FRO
not more than 10
working days.

None

10 minutes

1.13. Review the printed
draft memorandum andrecommend its approvalto the FDM / FO FOI
Focal / FO ORD

None

1 hour

35

Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division

Division Chief
Records And
Archive
Management
Division

Division Chief
Records And
Archive
Management
DivisionIf documents arefound to be in order,
refer to step 10.
If the documents needrevisions, the OD
personnel will send backthe drafts withcomments to FDM
Process focal forenhancement.
1.14. Revise the draft
memorandum andincorporate thecomments.

None1.15. Re-submit to the
LS-OD / FO FOI Focal
personnel the printed
copy of the revised
memorandumNone1.16. Forward the draft
memorandum to the
FDM / FO FOI Focal for
approval.

None

1.16. FDM / FO FOI
Focal will review theprinted draft
memorandum.

15 minutes

15 minutes

30 minutes

30 minutes

20 minutes
36

Division Chief
Records And
Archive
Management
Division

Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division

None

If the draft
memorandum is foundto be in order, FDM
shall approve it.

Division Chief
Records And
Archive
Management
DivisionIf the draft
memorandum needs
revision, FDM / FO FOI
Focal will send back to
OD personnel the
documents withcomments.

15 minutes

1.16.1 OD personnel
shall return to the LS /FO FOI Focal, thedocuments for revision.
Then proceed to step 13
1.17. Sign thememorandum to theconcerned CO / FO
OBSDs

None

2 minutes

1.18. Record, scan, andsend the signed
memorandum to theconcerned CO / FOOBSDs through email to
notify them.

None

20 minutes

1.19. Send the hard
copy of the signed
memorandum to theconcerned CO / FO
OBSDs

None

30 minutes

1.20. Receive thereferral through amemorandum from the
FDM / FO FOI Focal

None

15 minutes

37

Division Chief
Records And
Archive
Management
Division

Division Chief
Records And
Archive
Management
Division

Division Chief
Records And
Archive
Management
Division

Division Chief
Records And
Archive
Management
Division1.21. Retrieval of therequested data:

None(21.1)
16 hrs.

If the Office/s concern
does not maintain therequested information,
they must inform the
FRO/FO FOI Focal, in
writing within 2 working
days upon receipt of thereferral from the
FDM/FO FOI Focal.
Proceed to step 23
For standard requests,
transmit suchinformation to the FRO /FO FOI Focal within 10
working days uponreceipt of endorsementfrom FDM / FO FOI
Focal.

None(21.2)
Standard
Request: 71
hrs. and 25
mins.

(21.3)For complex requests
or those requests that
require an extensive
search of officerecords, the concerned
office/s may write arequest for an extensionof time to respond to
FRO / FO FOI Focal for
not more than 10
working days.

Complex
Requests:
159 hrs. and5 mins.

38

Division Chief
Records And
Archive
Management
Division

Division Chief
Records And
Archive
Management
Division1.22. Forward to the
FRO / FO FOI Focal therequested data.

None

1 hr. and 20
minutes

1.23. Receive a
response from the CO /FO OBSD holding theinformationNone

15 minutes

1.24. The FRO Process
Focal / FO FOI Focal
shall collate and ensurethat the information iscompleteNone

1 hour and
15 minutes

If found to becomplete, prepare aletter endorsing thedata/information to theRequesting Party
through a formal letterwith the attached FOI
Customer Feedback
Form.

None

5 hours

1.26. Sign the letter
endorsing thedata/information to theRequesting Party
through a formal letterwith an attached FOI

None

40 minutes

Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
Division
Division Chief
Records And
Archive
Management
DivisionIf found to beincomplete, return thesame to the concerned
office/s for compliance.

39

Division Chief
Records And
Archive
Management
Division

Division Chief
Records And
Archive
Management
DivisionCustomer FeedbackForm.
1.27. Transmit theapproved information to
the requesting party,
through:None

1 hourDivision Chief
Records And
Archive
Management
Divisiona. electronic mail; orb. courier service
1.28. Update the status
in the FOI Monitoring
Tool, and file a copy ofthe endorsement letterto the requesting part.

None

None

TOTAL:

30 minutes

Division Chief
Records And
Archive
Management
DivisionStandard Request - 12 working
days and 50 minutes
Complex Request - 23 working
days and 49 minutes(Covered by EO 02 s2016)40

DIGITAL MEDIA SERVICE(DMS)FRONTLINE SERVICES

41

1. Facilitation of Media Interview
The service aims to provide members of media regarding processes in requesting forrecorded media interviews which will help disseminate public information on the different
programs, services, and other advocacies of the Department.
Office or Division:

Public Affairs and Advocacy Division

Classification:

SimpleType ofTransaction:
Who may avail:G2B, G2G (External)
Media practitioners

CHECKLIST OF REQUIREMENTS
Contact details for requests/inquiry:
Email address: dms@dswd.gov.phDirect number: 89318101 loc. 10086
CLIENT STEPSAGENCY ACTIONS

1. Send a request 1.1 Shall send an
for an interview acknowledgement
via email, text
upon receipt of
message, online interview request frommessage, or call the requesting party
with the following
details:● Mediaaffiliation;● Schedule ofthe interview;● Name ofprogram/column;● Guidequestions; and● Type ofresponserequested

WHERE TO SECURE
DSWD website: https://www.dswd.gov.ph/
FEES TO BE PROCESSING
PAID
TIME
None
10 minutes

42

PERSONRESPONSIBLE
Division Chief
Public Affairs andAdvocacy Division(PAAD)

1.2 Shall assign an
Information Officer (IO)
to prepare a briefer for
the interview request

None

10 minutes

Division Chief
Public Affairs andAdvocacy Division(PAAD)

1.3 SMS IO shallprepare the media
brieferNone

5 hours and 30
minutes

Division Chief
Public Affairs andAdvocacy Division(PAAD)

None

1 hourDivision Chief
Public Affairs andAdvocacy Division(PAAD)

None

1 hourDirector
Digital Media Service

1.3.1 Shall obtain theavailable media brieferfrom the vault file; or
1.3.1 Shall draft amedia briefer incoordination with focal
persons fromconcerned DSWD
offices, bureaus,
services, or units(OBSUs)1.4 Shall review andendorse the draft
briefer for approval of
the DMS Director(If with comments,
return to Step 1.3)
1.5 Shall review andendorse the draft
briefer for approval of
the Office of theAssistant Secretary for
Strategic
Communications(OASSC)(If with comments,
return to Step 1.4)

43

None

3 hours

Assistant Secretary for
Strategic
Communications

1.7 Shall coordinate
with the requesting
party for the finalschedule of theinterviewNone

10 minutes

Division Chief
Public Affairs andAdvocacy Division(PAAD)

2.1 Send official
communication to therequesting party toanswer the Client
Satisfaction
Measurement Form

None

10 minutes

Division Chief
Public Affairs andAdvocacy Division(PAAD)

None

11 Hours and
10 minutes

1.6 Shall review andapprove the briefer foruse of the DSWD
spokesperson ordesignated resource
speaker(If with comments,
return to Step 1.5)

2. Answer the
ClientSatisfaction
Measurement
Form (CSMF)

2.1.1 Shall filenecessary documents
TOTAL

44

DISASTER RESPONSE MANAGEMENT BUREAU(DRMB)FRONTLINE SERVICES

45

1. Processing of FNI Augmentation Request from DSWD Field Offices
The purpose of this process is to provide a system on receiving, recording, approving
and determining the requirements for request for resource augmentation to the Local
Government Units (LGUs) in response to the needs of the families affected by disasters,
calamities, and pandemic. Likewise, it aims to ensure that management and mobilizationof food and non-food items (FNIs) are done in an effective, efficient, timely andcoordinated manner.
This procedure is a sub-process of DSWD-DRMG-SOP-001A (Processing of Relief
Augmentation Request by DSWD Field Offices), particularly the Agency Action #1.5
which states: “Prepare a Request Letter for Augmentation of FNI Resources from
OUS-DRMG, attention DRMB”. However, special requests from Legislators are notcovered by this service. Assistance through congressional requests are considereddirect assistance from the DSWD to the disaster victims subject to usual accounting andauditing rules. Further, requests for FNIs that are not disaster related are not covered inthis process.
Office or Division:

DSWD Disaster Response Management Bureau (DRMB)Classification:

SimpleType of Transaction:

G2G - Government to Government

Who may avail:

DSWD Field Offices

CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
FO Request Letter addressed to
OUS-DRMG, attention DRMB, indicating
the LGU beneficiaries, types of Disaster
Provided by the concerned DSWD FO
occurrence, requested FNIs, delivery site,and delivery date (1 original copy or 1
electronic copy)
AGENCY
FEES TO PROCESSINGPERSONCLIENT STEPSACTIONS
BE PAIDTIMERESPONSIBLE
1. Field Office to send 1.1 Receive anda request letter for
log the FO request
FNI augmentation
for FNI
Director
Disaster Response
addressed toaugmentationNone
15 minutes
Management Bureau
OUS-DRMG,
received from theattention DRMB,
Records Division /indicating the LGU
through email /46

beneficiaries, types ofDisaster occurrence,
requested FNIs,
delivery site anddelivery date.

OUS-DRMG /Office of DRMB
Director;
1.2 Endorse to
DROMD forappropriate action
1.3 Receive andendorse to FNI
Section for review/ assessment andvalidation ofrequest1.4 Desk Review /Assessment andValidation ofRequest: Section
Head / Staff tovalidate request
through FO Focal
or through review
of any report ifavailable, such as:latest DROMIC
Reportlatest NDRRMC
Situational Report
RDANA Report
DSWD Predictive
Analytics

None

15 minutes

Chief
DROMD

None

1 hour and 30
minutes

DROMD – FNI
Section Head

None

30 minutes

DROMD – FNI
Section Head

1.5 Validate FNIInventory through
Online Database
1.5.1 Coordinate
with NRLMB(NROC/VDRC)
Focal Person on
availability of FNIResources47

1.5.2 Prepare
Assessment
Report to besigned by the FNI/ Section Head
1.6 If FNIs are notavailable, prepare
a communication
letter or email tothe concerned FOon theunavailability of
FNI resources
1.7 Review andinitial pertinent
documents andendorse to DRMB
Director for
approval
1.8 DRMB
Director to signcommunication
letter
1.9 Log, scan toemail, and sendcommunication
letter toAdministrative
Service – Records
and Archives
Management
Division(AS-RAMD) for
mailing torequesting FO
1.10 If FNIs areavailable, prepare
RIS/IF andendorse to
DROMD Chief

None

30 minutes

Chief
DROMD

None

20 minutes

Chief
DROMD

None

20 minutes

Director
Disaster Response
Management BureauNone

20 minutes

Director
Disaster Response
Management Bureau

Chief
DROMD

None

48

30 minutes

Director
Disaster Response
Management Bureau1.10.1 Review andinitial RIS/IF
1.10.2 Sign RIS/IF
1.11 Forward
signed RIS to the
National Resource
and Logistics
Management
Bureau (NRLMB)
for processing andapproval: log,
email or send a
communication
letter to NRLMBTOTAL:

None

30 minutes

None

5 Hours

Director
Disaster Response
Management Bureau

2. Resource and Logistics Mobilization of FNIs to the DSWD Field
Offices
The purpose of this process is to provide a system for receiving, recording, approving,and determining the requirements for requests for resource augmentation to the Local
Government Units (LGUs) in response to the needs of the families affected by disasters,
calamities, and pandemic. Likewise, it aims to ensure that the management andmobilization of food and non-food items (FNIs) are done in an effective, efficient, timely,
and coordinated manner.
This procedure is a continuation process of Processing of FNI Augmentation Requestfrom DSWD Field Offices undertaken after the issuance of the Requisition Issuance Slip
(RIS) by the Disaster Response Management Bureau (DRMB) to the facilitation of the
National Resource and Logistics Management Bureau (NRLMB); up to the delivery andacceptance of FNIs by the DSWD FOs, for continuation of the Processing of FNIAugmentation Request from Field Offices Agency Action (Step #1.5).
Scope of this service:● Special requests from Legislators are NOT covered by this SOP.

49

● Assistance through congressional requests is considered direct assistancefrom the DSWD to the disaster victims subject to usual accounting andauditing rules.
● Requests for FNIs that are not disaster-related are not covered in this process.
Office or Division:

DSWD National Resource and Logistics Management Bureau (NRLMB)Classification:

SimpleType of Transaction:

G2G - Government to Government
DSWD Field Offices, through the Disaster Response Management
Who may avail:Bureau (DRMB)CHECKLIST OF REQUIREMENTS
WHERE TO SECURE● Approved RIS/IF (1 original copy)● FO Request (1 original copy or 1
electronic copy)
Disaster Response Management Bureau (DRMB)● Copy of FNI Inventory through online- Disaster Response Operations Management
database (1 electronic copy)
Division (DROMD)● Assessment Report from DRMB-DROMD(1 original copy or 1 electronic copy)
CLIENT STEPS
1. FO to send arequest letter for FNI
augmentation
addressed to
OUS-DRMG,
attention DRMB; andDRMB to send signed
RIS/IF to NRLMBAGENCYACTIONS
1.1 Receive
signed RIS/IF
from DRMB: log
the approved
RIS/IF received
from DRMB
and/or thru email
1.2 Endorse
approved RIS/IF
to the Office of the
Director
1.3 NRLMB
Director to provide
instruction to
Disaster Resource
Center (DRC)
Chief

FEES
TO BE
PAID

None

None

50

PROCESSINGTIMEPERSONRESPONSIBLE

15 minutes

Director
National Resource andLogistics Management
Bureau20 minutes

Director
National Resource andLogistics Management
Bureau1.3.1 Endorse to
DRC Division
Chief forappropriate action
1.4 DRC Division
Chief to provide
instructions to the
Logistics Section
1.5 Coordinate
with FO on
hauling or deliveryof goods from
DRC to FO
warehouse
1.5.1 Check onavailability ofcontracted
Transport Service
or DSWD Trucks
1.6 If transport is
not available,
coordinate with
the National or
Regional Disaster
Risk Reduction
and Management
Council(N/RDRRMC) orother partners forlogistical support
1.7 Preparecommunication
letter or email to
identified
NDRRMC /Logistics Partners
for logisticalsupportNone

20 minutes

Division Chief
DRC

None

1 hourSection Head
DRC Logistics SectionNone

1 hourSection Head
DRC Logistics SectionNone

30 minutes

Section Head
DRC Logistics Section51

1.8 Endorse to
DRC Chief forreview and initial
1.9 Endorse to
NRLMB Director
for approval: signcommunication
letter on request
for logistics
augmentation(Letter / Notice toContracted
Transport Service
Provider)1.10 Log, scan toemail, and sendcommunication
letter; mail toContracted
Transport Service
Provider, if
necessary
1.11 If transport isavailable, mobilize
transport service
and provide
escorts for thedelivery of goods:
prepare Travel
Authority / Special
Order (SO) of
identified escort
for transport ofgoods
1.11.1 Prepare
required
documents for
signature of thereceiving FO
1.12 Loading andrelease of FNIs

10 minutes

Division Chief
DRC

10 minutes

Director
National Resource andLogistics Management
BureauNone

10 minutes

Director
National Resource andLogistics Management
BureauNone

30 minutes

Section Head
DRC Logistics SectionNone

1 hour and 30
minutes

Section Head
DRC Logistics Section

None

None

52

from DRC
warehouse:facilitate andmonitor loading ofgoods to transport
vehicles or assets

2. Sign RIS / IF and
Delivery Receipt /Issuance Receipt;

1.12.1 Monitor or
document
releases of goods
from thewarehouse
1.13 Prepare
Delivery Receipt
and Issuance
Receipt signed by
the Logistics
Management
Division (LMD)
Chief / Logistics
Management
Section (LMS)
Head andapproved by
NRLMB Director /DRC Head
1.14 Deliver
goods and ensure
properacknowledgementof RIS/IF byrequesting FO(revert to
DSWD-DRMG-SO
P-001A, AA #1.5
for continuation of
FO Augmentation
Procedures to
LGUs)
2.1 Administer
Client Satisfaction
through theNone

40 minutes

Section Head
DRC Logistics SectionNone

15 minutes

Section Head
DRC Logistics SectionNone

5 minutes

Section Head
DRC Logistics Section

53and fill up the Client
Satisfaction
Measurement Form
(CSMF)

release of CSMF
to requesting FOs
2.2 Preparation ofFeedback Reporton completed RIS
to OUS-DRMG:
prepare, review,
vet and initial
Feedback Reporton completed
RIS/IF / Summaryof FNI Releases
for vetting andapproval of the
NRLMB Director
2.3 Approval of
the NRLMB
Director on the
Feedback Reporton completed
RIS/IF / Summaryof FNI Releases

30 minutes

DRC Chief / Logistics
Section HeadNone

15 minutes

Director
National Resource andLogistics Management
BureauNone

7 hours and 40
minutesNone

2.3.1 Transmittalof Feedback
report: log, email
or send report toOUS-DRMGTOTAL:

54

FINANCIAL MANAGEMENT SERVICE(FMS)FRONTLINE (EXTERNAL) SERVICES

55

1. Processing of BIR Form 2322 : Certificate of Donation
This covers the request of Certificate of Donation as substantiation requirement for
donors claiming charitable contributions as deduction from gross income pursuant to
Bureau of Internal Revenue Memorandum Circular No. 86-2014 dated December 5,
2014.
Office or Division:

Accounting Division - Regular Programs (ADRP)Classification:

Complex

Type of Transaction:
Who may avail:G2B – Government to Business
G2C – Government to Citizen
G2G – Government to Government
Donors of cash and in-kind donations or his/her authorized
representative

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

For walk-in clients
A. Requesting of Certificate
1. Request form for Certificate of Donation(1 Original Copy)

1. For Central Office (CO) - ADRP
Records and Reporting Section
For Field Offices (FO) - Accounting
Section

2. Signed and Notarized Deed of Donation(1 Original Copy)

Schedule of request: Monday – Friday, 8:00
AM – 5:00 PM
2. Requesting Party

3. Signed and Notarized Deed of Donation(1 Original Copy)

3. For Cash Donation - Cash Division of
Financial Management Service (CO) /Cash Section (FO)For Donations in Kind - Office/Bureau in
DSWD who receive the donation

56

4. Official receipt for Cash Donations; orAcknowledgement receipt and Delivery
receipt for Donations in Kind (1 OriginalCopy)

4. For Central Office (CO) - ADRP
Records and Reporting Section
For Field Offices (FO) - Accounting
SectionFor online clients
A. Requesting of Certificate
1. Request form for Certificate of Donation(1 Electronic Copy)

1. Download and print the request form
from https://bit.ly/3I7RCeu (form islocated under General Administrationand Support Services Group, selectDSWD-FMS-GF-002 REV 01
REQUEST FORM FOR CERTIFICATE
OF DONATION)
2. Requesting Party/Donor

2. Signed and Notarized Deed of Donation(1 Electronic Copy)
3. Official receipt for Cash Donations; orAcknowledgement receipt and Delivery
receipt for Donations in Kind (1 Electronic
Copy)

3. For Cash Donation - Cash Division of
Financial Management Service (CO) /Cash Section (FO)For Donations in Kind - Office/Bureau
in DSWD who receive the donation

B. Claiming of Certificate

4. Email from accounting@dswd.gov.ph
for CO or accounting.fo#@dswd.gov.ph
for FOs

4. E-mail Acknowledgement Receipt(1 Printed Copy)●

Requesting Party/Donor●

For Cash Donation - Cash Division of
Financial Management Service (CO) /Cash Section (FO)● Signed and Notarized Deed of Donation(1 Original Copy)● Official receipt for Cash Donations; orAcknowledgement receipt and Delivery
receipt for Donations in Kind (1 OriginalCopy)

For Donations in Kind - Office/Bureau in
DSWD who receive the donation

Additional requirements if claimed by authorized representative57

● Authorization letter for the representative ●(1 Printed Copy)

Requesting Party/Donor●

Requesting Party/Donor and His/Her
Authorized Representative

Government-issued IDs (1 Photocopy)
CLIENT STEPS●AGENCYACTIONS

1. Visit the ADRP
1. Provide theRecords andrequest form for
Reporting Section of
Certificate of
the Central Office or
Donation to
Accounting Section
walk-in client/s.
in the Field Offices tosecure the request
form.

FEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

None

5 Minutes

Division Chief,
ADRP (CO) /Accounting Section
(FO)

None

6 Minutes(Walk-in/
Online)Division Chief,
ADRP (CO) /Accounting Section(FO)-orSecure the request
form by visiting thelink and download
the form via
https://bit.ly/3I7RCeu.
2. Fill-out andsubmit the request
form together withthe required
supporting
documents to ADRP
Records andReporting Section(CO) or Accounting
Section (FO).
-or-

2.1 The Accounting
Staff shallreceive andreview thecompleteness of
the request formand supporting
documents. If
complete, the
Accounting Staff
shall provide aclaim stub towalk-in clients.
-or58

Fill-out and submit
the scanned form
together with thesupporting
documents andemail the documents
via
accounting@dswd.g
ov.ph for CO or
accounting.fo#@dsw
d.gov.ph for FO.
Note: The client shallwait for theschedule of therelease of theCertification. They
shall receive a
NOTIFICATION via
email/chat/call fromthe Donation Officeon the schedule toclaim theCertification.

If sent via
email, the
Accounting Staff
shall review the
documents as tocompleteness,
acknowledge theemail, andrequest for an
original copy
upon claiming.
Note: Only
requests withcompleterequirements shallbe accepted andprocessed. All
requests withincomplete
requirements shallbe returned to theclient.
2.2 The Accounting
Staff shall recordin the monitoring
sheet the detailsof the donationand indicate on
the claim stub or
email
acknowledgeme
nt the scheduleof release of BIR
Form 2322:
Certificate ofDonation.
2.3 TheAccounting Staff
59

None

5 Minutes

Division Chief,
ADRP (CO) /Accounting Section
(FO)

None

6 Days, 7
Hours

Division Chief,
ADRP (CO) /Accounting Section(FO)shall prepare theCertificate ofDonation for
Signature of theSecretary or the
Authorized
Representative
2.4 TheAccounting Staff
shall update thestatus of request
for certificate on
the monitoringfile.

3. Thedonor/authorized
representative shallpersonally visit the
ADRP Records andReporting Section(CO) or Accounting
Section (FO), wait
for the release of theCertification, andreceive and sign thelogbook for
acknowledgement

Note: Allcertificates thatare ready forrelease shall be
issued to therequesting
party/ies
3. TheAccounting Staff
shall issue the
BIR Form 2322:
Certificate ofDonation andassist the client
to sign in thelogbook as a
proof that theCertification has
been received.

Note: The Client
shall present thefollowing documents:
a. claim stub forwalk-in requests
-or60

None

10 Minutes

Division Chief,
ADRP (CO) /Accounting Section
(FO)

None

2 Minutes

Division Chief,
ADRP (CO) /Accounting Section(FO)b. printed email
acknowledgemen
t receipt together
with the original
copy of required
documents foronline requests
c. authorization
letter from thedonor andphotocopy ofgovernment-issu
ed ID of thedonor and his/herauthorized
representative, if
applicable
4. Fill-out the provided
customer feedback
form for the service
availed4. The Accounting
staff shalladminister the
ClientSatisfaction
Measurement
Form (viapen-and-paper/online) to therequesting party
for the service
providedNone

2 Minutes

TOTAL:

None

6 Days, 7
Hours, 30
Minutes

61

Division Chief,
ADRP (CO) /Accounting Section(FO)2. Processing of Request for Accounting Certifications for Former
DSWD Employees
This covers the processing of requests of DSWD separated employees for thecertifications in Accounting.
Accounting Certifications offered:
For Former Cost of Service (COS) worker:● Last Cost of Services Processed;
For Former Permanent, Casual or Contractual employee:● Last Salary Processed;● Pag-IBIG Contributions and Remittances;● Pag-IBIG Loan Amortization Withheld and Remittances;● GSIS Contribution and Remittances;● GSIS Loan Amortization Withheld and Remittances;● Philhealth Contributions and Remittances (maximum of one year)
Office or Division:

Accounting Division - Regular Programs (ADRP)Classification:

Complex

Type of Transaction:
Who may avail:G2C – Government to Citizen
G2G – Government to Government
Former employees of the Department or his/her authorized
representative

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

For walk-in clients
A. Requesting of Certificate
1. For Central Office (CO) - ADRP Pre-Audit
1. Request form for Accounting Certification
Internal Sectionof Former DSWD Employees (1 OriginalCopy)
For Field Offices (FO) - Accounting Section

2. Government-issued ID of the requestingparty(1 Photocopy)

Schedule of request:
Monday – Friday, 8:00 AM – 5:00 PM
2. Requesting Party/Former DSWD employee62

B. Claiming of Certificate

3. For Central Office (CO) - ADRP Pre-Audit
Internal Section

3. Claim Stub (1 Original Copy)
For Field Offices (FO) - Accounting Section
For online clients
A. Requesting of Certificate
1. Request form for Accounting
Certification of Former DSWD
Employees (1 Electronic Copy)

2. Government-issued ID of therequesting party (1 Electronic Copy)
B. Claiming of Certificate
3. E-mail Acknowledgement Receipt(1 Printed Copy)

1. Download and print the request form fromhttps://www.dswd.gov.ph/about-us-2/citizens-charter (form is located under General
Administration and Support Services Group,
select DSWD-FMS-GF-001 REV 01
REQUEST FORM FOR ACCOUNTINGCERTIFICATIONS)
2. Requesting Party/Former DSWD employee
3. For Central Office (CO) - ADRP Pre-Audit
Internal Section
For Field Offices (FO) - Accounting Section

Additional requirements if claimed by authorized representative● Authorization letter for the
representative(1 Printed Copy)● Requesting Party/Former DSWD employee● Government-issued IDs (1 Photocopy)● Requesting Party/Former DSWD employee
and His/Her Authorized Representative

CLIENT STEPS
1. Visit the ADRP
Pre-Audit Internal
Section of theCentral Office or
Accounting Sectionin the Field Offices
to fill-out therequest form.

AGENCY ACTIONSFEES TO
BE PAID

PROCESSIN
G TIMEPERSONRESPONSIBLE

None

5 Minutes

Division Chief
Accounting Division- Regular Programs(CO) orAccounting Section(FO)

1. Provide therequest form for
Accounting
Certification to the
walk-in clients(Former DSWD
Employee/s)

63

-orSecure therequest form byvisiting the link or
download the form
via
https://www.dswd.g
ov.ph/about-us-2/ci
tizens-charter
2. Fill-out andsubmit the form
together with therequired supporting
documents to
ADRP Pre-Audit
Internal Section(CO) or Accounting
Section (FO).
-or-

2.1 TheAccounting Staff
shall receive andreview/check thecompleteness of
the request form
and required
supporting
documents

None

-or-

Fill-out andThe
submit the form
Accounting staff
together with theshall review the
supporting
documents as to
documents orcompletenessemail theand print the
documents via
emailed scanned
accounting@dswd.
documents
gov.ph for CO or
accounting.fo#@ds Note: Only requests
wd.gov.ph for FO.
with complete
requirements
Note: The client shall
shall bewait for theaccepted andrelease of theprocessed. All
Certification
requests withbased on theincomplete
scheduledrequirements
64

5 Minutes(Walk-in/Online)Division Chief
Accounting Division- Regular Programs(CO) orAccounting Section(FO)release of the
document.

shall be returnedto the client.
2.2 TheAccounting Staff
shall record thedetails of therequest andindicate theschedule to claim
the certificate with
control number inthe monitoring
sheet.
2.3 The accounting
staff shall
respond to theemail for online
request or issue
claim stub for the
walk-in request.
He/She shall also
indicate theschedule of therelease of
Certification withreference numberof the document.
2.4 TheAccounting Staff
shall prepare theCertificate for
Accounting
Certification forreview/approvalof the Chief
Accountant or the
Authorized
RepresentativeNone

5 Minutes

Division Chief
Accounting Division- Regular Programs(CO) orAccounting Section
(FO)

None

10 Minutes

Division Chief
Accounting Division- Regular Programs(CO) orAccounting Section
(FO)

None

6 Days, 45
Minutes

Division Chief
Accounting Division- Regular Programs(CO) orAccounting Section
(FO)
Chief
FMS-Cash Division
andOfficer-in-Charge
HRMDS Personnel
Administration65

2. 5 The
Accounting Staff
shall update thestatus of therequest for thecertificate in themonitoring file.

3. The client shallpresent thefollowing to the
Accounting
staff-in-charge to
receive theCertification:a. claim stub forwalk-inrequests-orb. printed email
acknowledgem
ent for online
requestsc. authorization
letter from theformeremployee andphotocopy ofgovernmentissued ID of theformeremployee andNote: Allcertificates thatare ready forrelease shall be
issued to therequesting
party/ies
3. TheAccounting Staff
shall issue theCertificate for
Accounting
Certification to theclient and Assist
the client to signin the logbook as
a proof that theCertification has
been received.

66

None

15 Minutes

None

5 Minutes

Division, if
necessary
Division Chief
Accounting Division- Regular Programs(CO) orAccounting Section(FO)

Division Chief
Accounting Division- Regular Programs(CO) orAccounting Section(FO)his/herauthorized
representative,
if applicable.
Then, sign thelogbook for
acknowledgement
4. Fill out the
Client Satisfaction
Measurement
Form

4. TheAccounting staff
shall administer
the Client
Satisfaction
Measurement
Form(via
pen-and-paper/online) to therequesting party
for the service
providedNone

2 Minutes

TOTAL:

None

6 Days, 1
Hour, 32
Minutes

67

Division Chief
Accounting Division- Regular Programs(CO) orAccounting Section(FO)

HUMAN RESOURCE MANAGEMENT AND
DEVELOPMENT SERVICE(HRMDS)FRONTLINE SERVICES

68

1. Issuance of Certificate of Employment to Separated Officials,
Employees and Contract of Service Workers
The Certificate of Employment (COE) is issued to separated Officials and employees in
the Central Office (CO) who have been cleared of money, property, and legal
accountabilities, which certifies their services rendered in the Department.
Office or Division:

Personnel Administration Division (PAD)

Classification:
SimpleType of
G2C – Government to Transacting Public
Transaction:
Who may avail:
Separated Central Office Officials, Employees, and COS Workers
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
One (1) HRMDS-PAD Request Form orformal letter or e-mail request
One (1) CO Clearance Certificate
One (1) Authorization Letter (if necessary)
CLIENT STEPSAGENCYACTIONS
1.

Send request
throughmail/e-mail or
accomplish the
HRMDS-PAD
Request Form(write contact
details, as
needed) andsubmit to PAD
together withsupporting
documents, if
any.

1. Receive andacknowledge
request for
COE from theclient,thenforward to
personnel
handling COE
requests (via:
DRF/email)PAD Receiving Area
ClientClient or if none, FILE 201 / PER 16
ClientFEES
PROCESSINGPERSONTO BE
TIMERESPONSIBLE
PAID

None

69

10 minutes

Division Chief
Personnel
Administration
Division2. Wait for advice of
the assigned PAD
Focal Person

2.1. Upon receipt
of request fromthe receiving
clerk, theresponsible
personnel shallreview and draft
the COE basedon the purpose
indicated in therequestfollowing thestandard
template, if the
COE is to besent via courier
service,preparetransmittal withinformation on
how to returnthe customer
feedback form

Division Chief
Personnel
Administration
Division

None

Note: Use Service
Card or 201
File/PER 16 or
Index Card for
COS Workers as
reference inpreparation of COE

70

2 Days, 4 hours(depending on the
period ofretrieving thefiles)

2.2. Authorized
Certifying
authority shallreview/ sign/initial
the COE andinform the client
once the COE isready forreleasing via
e-mail/SMS/call.
3. If the COE is for
3. Provide one (1)pick-up, proceed toduly signed
PAD and get the
COE to therequestedclient anddocument.
request theclient toIf the COE is to beaccomplish thesent via courier
CSMF to beservice, wait until
submitted via
the parcel is sent todropbox, email
a given address.
or google form
TOTAL:

None

3 hours and 40
minutes(depending on
the availabilityof signatories)

None

10 Minutes

None

3 DaysDivision Chief
Personnel
Administration
Division

Division Chief
Personnel
Administration
Division

2. Issuance of Certificate of Leave Without Pay (CLWOP)/No LWOP
(CNLWOP) to Separated Officials and Employees
The CLWOP/CNLWOP is being issued to separated Officials and employees in theCentral Office (CO) who have been cleared of money, property, and legal
accountabilities, which certifies that they have/do not have LWOP for a certain period.
Office or Division: Personnel Administration Division (PAD)
Classification:

Complex

Type ofTransaction:

G2C – Government to Transacting Public71

Who may avail:

Separated CO Officials and Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

One (1) HRMDS-PAD Request Form orformal letter or e-mail request

PAD Receiving Area
ClientOne (1) CO Clearance Certificate

Client or if none, 201 FILE

One (1) Special Power of Attorney (Ifauthorized representative)

Client

CLIENT STEPSAGENCY ACTIONSFEES TO
BE PAID

PROCESSING
TIME

1. Sendmail/e-mail orfor walk-in
without any
written request,
accomplish the
HRMDS-PAD
Request Formand submit to
PAD. (Writecontact details
as well forcourier
purposes, if
needed) andsubmit to PAD
together withcomplete
supporting
documents.

1.1 Receive thecomplete documents
submitted, andforward the request
to the PAD Focal
Person.

None

5 minutes

2. Wait for adviceof the assigned
Focal Person

2.1 Review the
documents
submitted and checkif the client alreadyhas an encodedNone

PERSONRESPONSIBLE
Division Chief
Personnel
Administration
Division

6 days, 4hours and 35
minutes(May be72

Division Chief
Personnel
Administration
DivisionELARS1.

shortened if
there isalready areviewed
ELARS, ormay beextendeddepending on
the number of
ELARS being
encoded/reviewed at agiven time, thetime needed toreview the
ELARS, orlength ofservice of theclient.)2.1.1 If there isnone, encode the
ELARS.
2.1.2 If there isan encoded
ELARS, proceed
to step 4.
2.1.3 If there isan encoded andreviewed ELARS,
proceed to step6.
2.1.4
Review/check the
ELARS vis-à-vis
the leave card.
2.1.5 Reprint thecorrected
ELARS, if errors
are found.
2.1.6 Encode theneeded details tothe
CLWOP/CNLWO
P, print theissuance andattach thenecessary
documents.
2.2 The Focal
Person shall forward
the
1

None

Electronic Leave Administration and Recording System

73

2 hours

Division Chief
Personnel

Administration
Division

CLWOP/CNLWOP to
the Certifying
Authority forcertification.
2.2.1 The
Certifying
Authority shallsign the CLWOP/CNLWOP.
3. Inform PAD ofpreferred methodof receiving theduly-signed
Certificate.

3.1 Inform the clientthat the CLWOP/CNLWOP is readyfor releasing via
email/SMS/call/ chat.

None

5 minutes

None

1 hour and 5
minutes

Division Chief
Personnel
Administration
Division

3.1.1 Ask theclient of thepreferred methodof receiving theduly signed
CLWOP/CNLWOP:
If through courier
service, proceed
to step 11.
If the CLWOP/CNLWOP will bepicked up at theoffice, proceed tostep 12.
4.
Wait for thearrival of theCertificate.

4.1 Outgoing Clerk
or Email Custodianshall return the
CLWOP/ CNLWOP
to the Focal Person.
4.1.1The Focal

74

Division Chief
Personnel
Administration
Division

Person shallprepare thetransmittal withinformation on
how to return the
CSMF. Attach theduly signed
CLWOP/CNLWOP and
one (1) CSMF for
accomplishment
4.1.2 Certifying
Authority shallsign thetransmittal letter.
4.1.3 Encode
tracking details in
the applicable
document
tracking systemused by the officeor through logs.
4.1.5 Forward the
document to the
Records andArchives
Management
Division/Section
for courier
service.
(The CSMF will
be followed-up
within 3 working
days uponreceipt of the
document.)75

5. If theCertificate is forpick-up, proceed to
PAD and get therequested
document.

5. If the CLWOP/CNLWOP is forpick-up, provide one(1) duly signed
CLWOP/CNLWOP tothe client andrequest the client toaccomplish the
CSMF to besubmitted via dropbox, email or Google
form.

None

10 minutes

TOTAL:

None

7 daysDivision Chief
Personnel
Administration
Division

3. Issuance of Completed Office Clearance Certificate for Money,
Property, and Legal Accountabilities to Separated Officials andEmployees
The Central Office Clearance Certificate is being provided to officials, employees andcontract of service (COS) workers who were separated from the Department which
certifies that the former official/employee/COS worker no longer has money, property
and legal accountabilities. The provision of the CO Clearance Certificate may berequested by separated officials/employees/COS workers if the CO Clearance
Certificate initially-issued to them was lost, damaged, etc., or theofficial/employee/COS worker was not able to secure the duly-accomplished CO
Clearance Certificate at the time of their separations
Office or Division:

Personnel Administration Division (PAD)

Classification:

SimpleType of
G2C – Government to Transacting Public
Transaction:
Who may avail:
Separated Central Office (CO) Officials, Employees and COS Workers
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
One (1) HRMDS-PAD Request Form orformal letter or e-mail request
One (1) Authorization Letter (if necessary)

PAD Receiving Area
ClientClient76

1.

CLIENT STEPSAGENCY ACTIONS

Send request
throughmail/e-mail or
accomplish the
HRMDS-PAD
Request Form(write contact
details, as
needed) andsubmit to PAD

1. Receive andacknowledge
request for CO
Clearance
Certificate fromthe client, thenforward to
personnel
handling requests(via: DRF/email)2. Wait for advice of
the assigned PAD
Focal Person

FEES TO
BE PAID

PROCESSING
TIME

None

10 minutes

2.1.
Upon receipt
of request from thereceiving clerk, theresponsible
personnel shallreview the request
and check the 201 None
FILE to retrieve
the CO Clearance
Certificate on fileand photocopy the
CO clearance
Certificate thenstamp “Certified
True Copy”, if the
CO clearance is tobe sent via courier
service, include in
the transmittal withinformation on
how to return the77

2 Days, 4 hours(depending on
the period of
retrieving thefiles)PERSONRESPONSIBLE
Division Chief
Personnel
Administration
Division

Division Chief,
Personnel
Administration
Divisioncustomer
feedback form.
2.2. Sign thephotocopied CO
Clearance
Certificate as“Certified True
Copy”
2.3 Inform the clientthat the CTC of
his/her CO
Clearance
Certificate isready and ask if
for pick-up or forcourier service(either throughchat, e-mail, or
phone call)
3. If the CTC copy of
the CO
Clearance is forpick-up, proceedto PAD and get
the requested
document.
If the CTC copyof the CO
Clearance
Certificate is tobe sent via
courier service,
wait until the

3. Provide the CTC of
CO Clearance tothe client andhave it properly
received. Ask theclient toaccomplish
CustomerFeedback Form

3 hours and
30 minutes(depending on
the availabilityof signatories)

None

10 minutes

None

10 minutes

78

Division Chief,
Personnel
Administration
Division

Division Chief,
Personnel
Administration
Division

Personnel
Administration
Divisionparcel is sent togiven address
None

TOTAL:

3 Days

4. Issuance of Service Record to Separated Officials and Employees
The Service Record (SR) is being issued to separated officials and employees in theCentral Office (CO) who have been cleared of money, property, and legal
accountabilities. As requested, the SR provides and certifies their detailed government
service, to include: Full Name, Date and Place of Birth, Positions, Status of
Employment and Equivalent Periods and Salaries
Office or Division:

Personnel Administration Division (PAD)

Classification:
SimpleType of
G2C – Government to Transacting Public
Transaction:
Who may avail:
Separated Central Office Officials and Employees
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
One (1) HRMDS-PAD Request Form orformal letter or e-mail request
One (1) CO Clearance Certificate
One (1) Authorization Letter (if necessary)
CLIENT STEPSAGENCY ACTIONSPAD Receiving Area
ClientClient or if none, FILE 201 / PER 16
Client
FEES TO PROCESSINGPERSON
BE PAIDTIMERESPONSIBLE

79

1.

Send request
throughmail/e-mail or
accomplish the
HRMDS-PAD
Request Form(write contact
details as
needed) andsubmit to PAD
together withsupporting
documents, ifany.
2. Wait for advice of
the assigned PAD
Focal Person

1. Receive andacknowledge
request for SR
from the client,then forward to
personnel
handling SR
requests (via:
DRF/email)2.1. Upon receipt ofrequest from thereceiving clerk,
the responsible
personnel shallreview and draft
the SR based on
the purpose
indicated in therequest following
the standard
template, if the
SR is to be sent
via courier
service, prepare
the transmittal
with instructions
on how to returnthe customer
feedback form
Note: Use Service
Card or 201
80

None

10 minutes

None

2 Days, 4 hours(depending on
the period of
retrieving thefiles)

Division Chief
Personnel
Administration
Division

Division Chief
Personnel
Administration
DivisionFile/as referencein preparing SR

2.2. Authorized
Certifying authority
shall review/sign/initial the SR /transmittal letter.

None

2.3 Inform the clientthat the SR isready forreleasing via
e-mail/SMS/call.

3.

If the SR is for 3.
pick-up, proceedto PAD and gettherequested
document.
If the SR is to besent via courier
service, wait until

Provide one (1)duly signed SR tothe client andrequest the clientto accomplish the
CSMF
to
be
submitted
via
dropbox, email orgoogle form81

3 hours and
30 minutes(depending on
the availabilityof signatories)

None

10 minutes

None

10 minutes

Division Chief
Personnel
Administration
Division

Division Chief
Personnel
Administration
Division

Division Chief
Personnel
Administration
Divisionthe parcel is sent
to
a
given
address.
None

TOTAL:

82

3 DaysLEGAL SERVICE(LS)FRONTLINE SERVICES

83

1. Rendering Legal Opinion and Advice on Matters Brought by External
Clients (Written Request)
This process covers rendering legal assistance, through legal advice or opinion, to
external clients on matters concerning the DSWD’s formal mandate and exercise of
official powers and functions.
Office or Division: Legal Assistance Division (LAD)
Classification:

Highly TechnicalType of
G2G – Government to Government/ G2C – Government to Citizens/ G2B –Transaction:
Government to BusinessWho may avail:
External Individual or Organization
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. Original/Scanned copy of one (1) duly 1. Provided by the requesting party
signed Request Letter with supporting (hardcopy/email)documents indicated in the letter
CLIENT STEPSAGENCY ACTIONS FEES TO PROCESSINGPERSON
BE PAIDTIMERESPONSIBLE
1. The client submits 1.1 The Administrative
the request letter
Aide IV shall receivewith attached related and screen the
documents.
completeness of the
documents and detailsof the client: name,address, contact
details, electronic mailaddress.
1.2 The LS Director/OIC
shall assign a Lawyer orLegal Assistant (LA) toact on the request, withfurther instruction, if
any.

2

None

10 minutes

Administrative Aide IV,
Legal Service2

None

Within the day(8 working
hours)

Director/Officer-inCharge
Legal Service

Designated by LS Director/OIC

84

1.3. The LS Lawyer/
Legal Assistant shallstudy the request andsubmit the draft legal
opinion/advice to the LS
Director.
1.4 The LS Director/OIC
shall review the draft.

2. The client
receives the
response
letter/email.

2.1. The Administrative
Aide IV shall release to
the requesting party
through the Records
and Archives
2.1 He or she
Management Divisionaccomplishes the(RAMD) and/or
Customer Feedback electronic email.
Form and returns thesame to the DSWD
2.1.1 The link for the
Legal Service (via CSMF shall be included
email or hard copy). in the response letter/email communication.
TOTAL

None

None

None

up to 5 working
days3
up to 164
working days ormore.5up to 5 working
days7

LS Lawyer/ Legal
Assistant6

Director/Officer-inCharge
Legal Service

up to 168
working days ormore.910 minutes Administrative Aide IV, LS
Administrative AssistantI10, LSNONE

7 - 20 working days or more11

3Classified as Complex transactions
Classified as Highly technical transactions

4

5

In practice, the Legal Service provides prompt legal advice to the client but the length of time needed in rendering legal opinion
may vary depending on the nature and complexity of the legal issues involved. Item (b), Section 9 of Republic Act No. 11032
provides that “The maximum time prescribed above may be extended only once for the same number of days, which shall be
indicated in the Citizen’s Charter.”
6
Assigned by LS Director/OIC
7
Classified as Complex transactions
8
Classified as Highly technical transactions
9

In practice, the Legal Service provides prompt legal advice to the client but the length of time needed in rendering legal opinion
may vary depending on the nature and complexity of the legal issues involved. Item (b), Section 9 of Republic Act No. 11032
provides that “The maximum time prescribed above may be extended only once for the same number of days, which shall be
indicated in the Citizen’s Charter.”
10
Designated by LS Director/ OIC
11
In practice, the Legal Service provides prompt legal advice to the client but the length of time needed in rendering legal
opinion may vary depending on the nature and complexity of the legal issues involved. Item (b), Section 9 of Republic Act No.
11032 provides that “The maximum time prescribed above may be extended only once for the same number of days, which shallbe indicated in the Citizen’s Charter.”

85

NATIONAL HOUSEHOLD TARGETING
OFFICE(NHTO)FRONTLINE SERVICES

86

1. Data Sharing – List of Data Subjects
Generation of datasets with Personal Information (PI) and Sensitive Personal Information(SPI) with a Data Sharing Agreement (DSA)
Office or Division:

National Household Targeting Office (NHTO) and National Household
Targeting Sections (NHTS)

Classification:

Highly TechnicalType ofTransaction:

Government to Government (G2G) and Government to Citizen (G2C)

All National Government Agencies (NGAs), Local Government Units(LGUs), District Representatives, Government-Owned and Controlled
Who may avail:Corporations (GOCCs) Non- Governmental Organizations (NGOs), Civil
Society Organizations (CSOs), the Academe, and Private Foundations forthe purpose of utilizing the data for social protection programs.
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. One (1) original or copy of Letter of Request(indicating reasons for the request andspecific data sets expected to be acquired
from the Listahanan database)
2. One (1) original copy of accomplished Data
Sharing Agreement (DSA)
3. One (1) original/certified true copy of
document indicating the appointed and NPCregistered Data Protection Officer (DPO)
4. One (1) original/copy of Privacy Manual orapproved document/s on the security
Provided by the Requesting Party
measures in place which indicates the dataprotection procedures and processes of theoffice/agency in addressing breaches
5. One (1) original/copy of list of identified staff
who will access, process, and safeguard the
Listahanan data including the dataprocessing to be employed
6. Hardware and Security Component withsupporting images and specifications
7. One (1) original/copy of Documentation ofphysical security measures in place878. One (1) original copy of the Resolution ofGoverning Board authorizing head of agency
to enter into a data sharing agreement with
DSWD (only for NGOs, CSOs, and Private
Foundations)
9. One (1) original/copy of Valid Proof of
Identities of the agency head and theirdesignated DPO/s (only for NGOs, CSOs,
and Private Foundations)
10. One (1) original/certified true copy of Valid
documents indicating the legitimacy of theorganization (only for NGOs, CSOs, andPrivate Foundations)
For Local Government Unit (LGU):● The letter of request shall be signed by the
Local Chief Executive (LCE) accompanied
by a Sanggunian resolution authorizing the
LCE to enter a data sharing agreement with
the DSWD● The DSWD Regional Director (RD) and theincumbent LCE shall sign the DSA
CLIENT STEPS

FEES
PROCESSING
TO BE
TIME
PAID

AGENCY ACTIONS

1.1 Receive and record therequest in the document
1. Submit the lettertransaction/ trackingof request withsystem.
attached
electronic copy ofNone
1.1.1 Advise thethe data
requesting party that
requirements (ifthey will receive an
available) toemail or call after
NHTO/ NHTS.
2-3 working days on
the approval of theirrequest and the88

15 minutes

PERSONRESPONSIBLE

Supervising
Administrative Officer(SAO)/ Regional Field
Coordinator (RFC)expected scheduleof release of theresults.
1.1.2 Forward the request
to the Director for
approval.
1.2 Input comments anddecide if the request isfor processing or not,then endorse it to the
NHTO Operations
Division Chief/ NHTS
Policy and Plans
Division (PPD) Chief.

None

1.3 Input recommendations
and endorse it to theassigned Project
Development Officer(PDO).

Division Chief
NHTO Operations
DivisionNone

1.4 Inform the requesting
party on the approval ordisapproval of the data
request based on the
DSWD MC 15, s. 2021.
● If approved- theNoneorientation will bescheduled including
the preparation of theother documentary
requirements notincluded in the89

6 hours

Director/ Regional
Director
National Household
Targeting Office

3 hours

or
NHTS PPD Chief
National Household
Targeting Sections

2 hours

NHTO Planning andMonitoring Section
Head/ RFCNHTO Planning andMonitoring Section

submission of a letterof request.
● If disapprovedInform the requesting
party of thedisapproval
highlighting the
grounds for suchdenial throughwriting. (End ofprocess)
2.1 Orient the requesting
party about the
Listahanan, Data
Privacy Act of 2012, MC
15, s. 2021, and data
sharing requirements.
2. Attend the
2.1.1
scheduledorientation with
the NHTO ACBS
and Inspection
Team/ NHTS
2.1.2
designatedpersonnel &Inspection Team.

Issue Certificate ofOrientation on the
Data Privacy Act(DPA) of 2012.
None

2 hours

NHTO Advocacy andCapacity Building
Section Head/ RFC
NHTO Advocacy andCapacity Building
SectionNone

2 hours

NHTO Operations
Division and IT
Division Chief/ NHTS

Send to therequesting party via
email the copy of thelaw, IRR and theissuances of NPC
together with theissuance ofCertification on the
Acknowledgement
Receipt of the saidlaw/policies.

3. Submit the signed 3.1 Review all documentary
Data Sharing
requirements including90Agreement (DSA)
DSA submitted by theand otherrequesting party.
documentary
requirements not 3.1.1 Schedule with theincluded in therequesting party on
submission of
the conduct ofletter request.
virtual/physicalinspection meeting

RFC and Information
Technology Officer(ITO)

4.1 Conduct virtual/physicalinspection of IT facilitiesof the requesting party.
4. Present the IT
facilities to the4.1.1 Issue Certifications
NHTO Inspection(Certification ofTeam.
Physical Set-up,
Organization,
Technical andSecurity Set-up )

None

1 day

NHTO/NHTS ITO

None

2 hours

NHTO Director/RFC

4.3 Assess theaccomplished DSA, anddocumentary
attachments. Onceapproved, the DPO will Noneendorse the DSA for the
Department Secretary’s
signature/Regional
Director.

1 day

DSWD
CO/Regional Data
Protection Officer

4.4 Review and sign the
DSA. The signed DSA

3 daysDSWD

4.2 Certifications anddocumentary
requirements will be
attached to theaccomplished DSA andfor endorsement to the
Department’s/Regional
DPO.

None
91

will be endorsed to the
NHTO/NHTS for dataprocessing.

Secretary/ Regional
Director

4.5 Generate the requested
data.

None

1 day

4.6 Review result of thedata generation

None

1 day

None

1 day

NHTO Database
Management Section
Head/NHTS
ITO
NHTO Quality
Management Section
Head/
NHTS RFC

4.7 Secure the data byadding password
protection to the file.
4.7.1 Prepare Data
Release Form
(DRF), draft
memorandum reply,
and burn results in acompact disc (CD),USB stick, or hard
drive.
● Other electromechanical storage
devices may apply
as long as it isapproved by the IT
Head and thestorage device isprovided by therequesting party.
● Google Drive may
also be used as astorage of therequested data aslong as it isencrypted andpassword-protected.
92

IT Division Chief/
NHTS ITO

Further, thepassword will only
be released to theauthorized
personnel of therequesting party.
4.7.2 Counter sign in the
DRF.
4.7.3 Finalize the memo,
attach the Data
Release Form (DRF)
and secure datathen forward it to the
Administrative unit.
4.8 Track and scan the
documents upon
releasing the result tothe requesting Party.

None

10 minutes

Supervising
Administrative Officer/
RFC

5. Provide the password of
the file to the requesting
party thru phone upon
5. Call NHTO/NHTS
inquiry and administerfor retrieval of
the Client Satisfaction
password upon
None
Measurement Survey
receipt of the(CSMS) form per
result.
Committee on Anti-Red
Tape (CART)
guidelines.

10 minutes

NHTO Database
Management Section
Head/ NHTS ITOTOTAL:*with possible extension on the actual dataprocessing depending on the volume of datarequirements, number of names required, andthe compliance and submission of the
documentary requirements by the requesting
party.

None

93

10 Days, 1
Hour, 35
Minutes2. Data Sharing – Name Matching
Provision of data corresponding the individual/s name matching request to determine if
a household is in the Listahanan database and its poverty status.
Office or Division:

National Household Targeting Office (NHTO) and National Household Target
Sections (NHTS)

Classification:

Highly TechnicalType ofTransaction:

Government to Government (G2G), Government to Business (G2B),
Government to Citizen (G2C)
All National Government Agencies (NGAs), Local Government Units(LGUs), Government-Owned and Controlled Corporations (GOCCs) NonWho may avail:
Governmental Organizations (NGOs), Civil Society Organizations (CSOs),
the Academe, and Private Foundations for the purpose of utilizing the data
for social protection programs.
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. One (1) original or copy of letter of request(Indicate reason for name matching)
2. One (1) electronic copy (Preferably in CSV
format) of the name to be matched which
includes the following:● Complete name (Last name, First Name,
Middle Name, Extension Name)● Birth Date (YYYY-MM-DD format)● Philippine Standard
Geographic
Classification of (PSGC) Province,
City/Municipality, and Barangay
Provided by the Requesting Party
3. One (1) original Valid Proof of Identities of the
Personal Information Controller (PIC), Data
Protection Officer (DPO), Compliance Officer(COP)
4. One (1) original copy of Data Sharing Agreement(DSA) signed by the: (1) Head of Office as PIC,
(2) designated DPO or COP
5. One (1) original/photocopy of List of Personnel
who will access, process, and safeguard the
Listahanan data, including the employed dataprocessing

946. One (1) original Copy of the Resolution ofGoverning Board authorizing head of agency(NGOs, CSOs, and Private Foundations)*For Local Government Unit (LGU):● The letter of request shall be signed by the
Local Chief Executive (LCE) accompanied by a
Sanggunian resolution authorizing the LCE toenter a data sharing agreement with the DSWD
● The DSWD Regional Director (RD) and theincumbent LCE shall sign the DSA
CLIENT STEPSFEES TO PROCESSING PERSONRESPONSIBLE
BE PAID TIMEAGENCY ACTIONS

1. Provide the letterof request
1.1 Receive the request
together with the 1.1.1 Endorse request to theelectronic copy of
NHTO Director /the names for
Regional Directorname matchingNone

15 minutes

Supervising
Administrative
Officer (SAO)/
Regional Field
Coordinator
(RFC)

None

2 hours

NHTO Director/
Regional Director

1.2 Provide instruction tofacilitate/review therequest.
1.1.2 Endorse to the NHTOOD Chief / Policy andPlans Division (PPD)
Chief
1.3 Provide recommendations
on the request
1.3.1 Endorse
to theassigned Project
Development Officer(PDO) to inform the

95

None

1 hourDivision Chief
NHTO
Operations
Divisionor
NHTS PPD
Chief
National
Householdclient on the status of
their request

Targeting
Sections

1.4 Inform the requesting partyof the status of theapproval /disapproval of
the request based on the
DSWD MC 15, s. 2021.
If disapproved -Inform therequesting party of thedisapproval highlighting the
grounds for such denial
through writing. (End ofprocess)
If approved – Notify andprovide the DSA anddocumentary requirements
to the client
2.1 Review all documentary
requirements including the
2. Provide the
DSA submitted by the
documentaryclient.
requirements and● Non-Compliant – Informthe DSA signed
the client regarding theby the Head ofincomplete requirements
Office (HOO) as
via email.
Personal● Compliant –Informationa. Facilitate the DSA
Controller (PIC)and endorse to theand theDPO and the Officedesignated Dataof the Secretary/
Privacy Officer
Regional Director(DPO) /
for signatureComplianceb. Endorse the signed
Officer for Privacy
DSA to Information(COP)
Technology Officer
for processing

96

None

None

1 hour

NHTO Planningand Monitoring
Section Head/RFC

2 hours

Division Chief
NHTO
Operations
DivisionorRFC

2.2 Review the complianceof the electronic copy ofnames with the required
template/ format:● Non-Compliant – Informthe client about thefindings via email.
● Compliant – Process
the request within thesetdeadline
depending on thevolume or number ofnames to be matched

1 day(5,000 and
below)
3 days(5,001 –50,000)None
7 days(50,001 –400,000)

NHTO Database
Management
Section Head/
NHTS
Information
Technology
Officer (ITO)

18 days(400,001 –1,000,000

3.1 Secure the data by addinga password to the file.
3.1.1 Prepare the Data
Release Form (DRF).
3.1.2 Draft the response
memorandum.

3. Provide a storage
device that is
3.1.3
approved by the
IT Chief orrequest for a
Google Drive link

Save the results in acompact disc (CD),Universal Serial Bus(USB) stick, google
drive, or hard drive.

None

3 hours

NHTO Database
Management
Section Head/
NHTS ITO

NHTO IT Division
Chief/NHTS RFC

3.1.4 Sign the DRF.
3.1.5 Endorsethefinalized documents to
NHTO Director / PPD
Chief.
3.2 Sign the memorandum andendorse it to the

97

None

1 hour

NHTO Director/
Regional Director

Administrative Assistant for
release.
4. Receive thedocuments

4.1 Track and scan the
documents for record
keeping.

None

10 minutes

SAO/ RFC

None

10 minutes

NHTO Database
Management
Section Head/
NHTS ITONone

For 5000 names
and below:
2 days, 3 hours
and 45 minutes

4.1.1 Release the document
to the client
5. Fill out the Client 5 Provide the client theSatisfactory
CSMS form per
Measurement
Committee on Anti- Red
Survey (CSMS)
Tape (CART) guidelines.
TOTAL:*With possible extension on the actual dataprocessing depending on the number of names
required but shall not exceed forty (40) days as
reference in RA-IRR-11032.Rule 7.Section 3.c.

For 5,001-50,000 names:
4 days, 3 hours
and 45 minutes
For 50-000 –
400,000 names:
8 days, 3 hours
and 45 minutes
For
400,001-1,000,000 names:
21 days, 3hours and 45
minutes98

3. Data Sharing – Statistics/Raw Data Request
Generation of source data, unprocessed anonymized data or numerical processeddata as requested by the client.
Office or Division:

National Household Targeting Office (NHTO) and National Household
Targeting Sections (NHTS)

Classification:

SimpleType ofTransaction:
Who may avail:

Government to Government (G2G), Government to Citizen (G2C),
Government to Business (G2B)
All

CHECKLIST OF REQUIREMENTS
1. One (1) original/copy of Letter of Request(specify purpose and data requested)
CLIENT STEPSWHERE TO SECURE
Provided by the Requesting Party
FEES
PROCESSINTO BE
G TIMEPAID

AGENCY ACTIONSPERSONRESPONSIBLE

1.1 Receive and record therequest.
1.1.1 Forward request to
1. Submit a letter or
NHTO Operations
email re: request
Division/ National
for
ListahananHousehold Targeting
data – addressed
Section (NHTS),
None
to
the
NHTO
then furnish the
Director/ Regional
NHTO Director/
Director.
Regional Director
and the Policy andPlans Division (PPD)a copy of therequest1.2 Review the request
based on MC 15 s.2021

99

None

30 minutes

NHTO Supervising
Administrative Officer(SAO)/ NHTS RegionalField Coordinator (RFC)

2 hours

Division Chief
NHTO Operations
Division Chief / NHTS –RFC

1.2.1 Input comment/s
then endorse to the
NHTO Statistics
Section/ NHTS
Associate
Statistician
1.3 Provide instruction
based on the data
requested. If therequest is:● Not clear
a. In case of vague
data request,
instruct the
Associate
Statisticians tocoordinate with thedata users (throughemails, recorded
calls or text) andclarify the datarequirement.
None
b. In case therequested data is
not available in the
Listahanan
database, instruct
the Associate
Statistician tocoordinate with therequesting party andproviderecommendations
on other data
available in the
Listahanan.

100

3 hours

Section Head
NHTO Statistics Section
Head/
NHTS RFC

● Clear
Forward request to the
Associate Statistician
for data generation.
1.4 Generate the requested
data from the
Listahanan database,and export into excel or
any format available.
1.4.1 Draft response letterto the requesting
party.

None

1 day

Associate Statisticians
NHTO and NHTS

3 hours

Section Head
NHTO Statistics/
NHTS - RFC

1.4.2 Submit to the NHTO
Statistics Section
Head/ NHTS RFC
for review.
1.5 Review the generated
statistical /raw data. In
case the generated datais:
● Not accurate –Return thegenerated
statistical/raw data
to the Associate
Statisticians forNonerevision.
● Accurate – Submit to
the NHTO
Operations Division
Chief / FO PPD
Chief for review andrecommending
approval.

1011.6 Countersign response
letter and endorse thesame to the NHTO
Director/ Regional
Director for approval.

2 hours

Division Chief
Operations Division / PPD
Chief

5 hours

NHTO Director/ Regional
DirectorNone

30 minutes

NHTO Supervising
Administrative Officer/
NHTS RFC

None

3 daysNone

1.7 Approval of the
facilitated data request
for release to therequesting party.
● If disapproved –Provide note on thereason ofdisapproval; thenNonereturn the facilitated
request to the
Operations Division /NHTS for revision.
● If Approved – Sign
the response letterfor data release.
2.1 Track and facilitate therelease of the approved
data request to therequesting party.

2. Receive the data
requestedand
2.2 Administer Client
fill-out the CSMS
Satisfaction
form
Measurement Survey(CSMS) during therelease of approved
data request.
TOTAL

102

4. Walk-in Name Matching Data Request
Provision of data corresponding to the individual/s name matching request to
determine if a household is in the Listahanan database and its poverty status
Office or Division:

National Household Targeting Office (NHTO) and National Household
Targeting Sections (NHTS)

Classification:

SimpleType ofTransaction:
Who may avail:

Government to Citizen (G2C)
All walk-in clients

CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. One (1) Valid Identification Card / Proof of
1. Provided by the Requesting Party
Identity
2. One (1) original copy of Walk-in Name
2. NHTO/NHTS Grievance Officer
Matching Form
CLIENT STEPSFEES TO PROCESSING
BE PAID
TIME

AGENCY ACTIONS

1. Interview the client toevaluate the validity of
the request as to its
purpose:● Invalid – Inform theclient on the grounds
1. Provide Validfor the denial of therequest based on
Identification Cardthe DSWD MC 15, s.
/ Proof of Identity
2021. End ofand fill-out theprocessname matching●
Valid – Provide theformname matching
form upon
confirming thevalidity of therequest and proceedfor processing
the namematching
103

None

30 minutes

PERSONRESPONSIBLE

Section Head
Advocacy andCapacity Building
Section (ACBS)
orRegional Field
Coordinator (RFC)2. Receive theName Matching
result

2. Explain the result ofName MatchingNone

3. Fill-out the
Client theSatisfactory
Measurement
Survey (CSMS)

3. Provide the client the
CSMS form per
Committee on Anti- Red
Tape (CART)
guidelines.

None

TOTAL:

None

104

5 minutes

5 minutes

Section Head
Advocacy andCapacity Building
Section (ACBS)
orRegional Field
Coordinator (RFC)
Section Head
Advocacy andCapacity Building
Section (ACBS)
orRegional Field
Coordinator (RFC)

40 minutes

NATIONAL RESOURCE AND LOGISTICS
MANAGEMENT BUREAU(NRLMB)FRONTLINE SERVICES

105

1. Local In-Kind Donations Facilitation
This service covers the process for assessment, validation, acceptance and issuance of
the acknowledgement receipt to the donor/s of local in-kind donations intended fordisaster response operations of the DSWD. The office is open Monday- Friday 8:00
am-5:00 pm excluding holidays.
Office or Division:

National Resource Logistics Management Bureau
Resource Management Division - Donation Facilitations Section

Classification:

SimpleType ofTransaction:
Who may avail:G2C – Government to Citizens;
G2B – Government to Business; andG2G – Government to Government
General Public (individual donors, groups, private/public organizations,and institutions)

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Accomplished Donation Application Form Donation Facilitation Section (DFS) (DAF) - One (1) hard copy or electronic DSWD Central Office (CO), Quezon City
copy
Warehouse Inventory & Transport Section
2. Accomplished
ClientSatisfaction (WITS) - National Resource Operations Center
Measurement Form (CSMF)- One (1) (NROC), Pasay City
hard copy or electronic copy

Logistics Management Section (LMS) - Visayas
Disaster Resource Center (VDRC), Mandaue
City
FEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

1.1. Send information on
the DSWD’s Local
In-Kind Donation andthe Donation Application
Form (DAF)

None

2 minutes

Administrative
Officer V
Donation
Facilitations
Section

2.1. Validate and assess
the submission

None

5 minutes

Administrative
Officer V
Donation
Facilitations
Section

CLIENT STEPSAGENCY ACTIONS

1. Inquire/express
intention to
donate in-kindgoods
2. Submit/email
theaccomplished
Donation

106

ApplicationForm

3. Proceed to thedesignateddonation facilityon the schedule
provided andpresent items
for donation

2.2. Schedule thedelivery of donationNone

3 minutes

3.1. Present thevalidated and assessed
Donation Application
Form

None

2 minutes

Administrative
Officer V
Donation
Facilitations
SectionAdministrative
Officer V
Donation
Facilitations
Section (CO)3.2.Count and conductvisual inspection of theitems and check fordamage, spoilage
and/or non-complianceto existing food andsafety standards.

None

60 minutes

orAdministrative
Officer V
Warehouse
Inventory &Transport Section(NROC)

3.3. If the items for
donation passed therequired standards,
process the acceptanceof local in-kind donationand issuance of the
Acknowledgement
Receipt (AR).

or

None

Then, update therecords for the local
in-kind donation
inventory.

107

25 minutes

Administrative
Officer V
Logistics
Management
Section4. Accomplish the
ClientSatisfaction
Measurement
Form (CSMF)
and submit to
the designated
CSMF dropbox.

4.1. Provide the donor a
CSMF and provide brief
guidance on how tofill-out and where todrop the accomplished
CSMF.

None

3 minutes

Administrative
Officer V
Donation
Facilitations
Section (CO)or
Administrative
Officer V
Warehouse
Inventory &Transport Section(NROC)

Another option
is to accomplish
the online
CSMF byscanning theprovided QR
code on site.

orAdministrative
Officer V
Logistics
Management
Section

TOTAL

NONE

108

1 Hour,40 Minutes

PANTAWID PAMILYANG PILIPINO
PROGRAM(4Ps)

FRONTLINE SERVICES

109

1. Grievance Intake and Response
The Grievance Intake and response is the initial phase of the whole GRS process,which starts from accepting a grievance filed by a client, recording it in the information
system, and providing the client an initial response. This service only covers walk-in
transactions.
As a general rule, anyone may accept a grievance, request, and inquiry but only theCity/Municipal Link and grievance officers may ascertain its validity and thereafter
intake the grievance. To ‘accept’ a grievance is to receive the transaction but to ‘intake’is to record the transaction after ascertaining its validity. Intake and response require
technical know-how about the GRS, particularly on the procedures in resolving thespecific types and subtypes of grievances.

Office or Division:

Pantawid Pamilyang Pilipino Program (4Ps) – National Program
Management Office (NPMO) Grievance Redress Division (GRD) Central OfficeClassification:

SimpleType ofTransaction:
Who may avail:G2C – Government to Citizen
4Ps Beneficiaries, and General Public

CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
I. INTAKE:
4Ps Assistance Desk, Grievance Redress
1. 4Ps ID or 1 valid ID (Original Copy), Any Division (GRD)
Proof of grievance, if available
II. RESPONSE:
4Ps Assistance Desk, GRD
1. Client Satisfaction Form (CSF) (1 form perclient)
FEES TO PROCESSIPERSONCLIENT STEPSAGENCY ACTIONSBE PAIDNG TIMERESPONSIBLEI.
INTAKE
1. Present the 4Ps ID
for 4Ps beneficiary. or
1 valid ID for
non-4Ps.

None

1. Verify the identity of
the client if 4Ps
beneficiary or
non-beneficiary110

2 minutes

Director IV
Pantawid
Pamilyang Pilipino
ProgramNone

5 minutes

Director IV
Pantawid
Pamilyang Pilipino
Program

3.1. If the client is abeneficiary or a former
beneficiary, check thestatus of the concerned
beneficiary in the
Pantawid Pamilya
Information System(PPIS).

None

5 minutes

Director IV
Pantawid
Pamilyang Pilipino
Program

3.2. Encode thetransaction correctly andcompletely in the GRS
Information System.

None

5 minutes

Director IV
Pantawid
Pamilyang Pilipino
Program

3.3. Check the
supporting documents
provided, if available.

None

2 minutes

3.4. Assess all the dataand information available
and discuss with theNone

15 minutes

Director IV
Pantawid
Pamilyang Pilipino
ProgramDirector IV

2. Proceed to the 4Ps 2.1 Verify the client’s
Assistance Desk for
identity andverification of identity. assess/evaluate thereceived complaint/s.
Note: Refer to the
Grievance Redress
System Field Manual for
guidance on the intake ofgrievances.
II. RESPONSE
3. Provide details
about the grievanceand supporting
documents, if
available, dependingon the type ofgrievance reported.

*For instances when the
GRS Information System
is inaccessible, the staff
may use the Client
Assistance Form tointake the grievance.

111Pantawid
Pamilyang Pilipino
Programclient the findings andnext steps to take.
If all information isreadily available toresolve the case,
Resolve the grievanceand provide feedback
to the client. andproceed to step 6.
If other information isneeded and thegrievance cannot be
resolved immediately,
explain to the client
the process that will
be undertaken inprocessing thegrievance, and informthe client that he/shewill be contacted thru
his/her mobile
number.
3.4.1 Print and provide a
copy of the encodedtransaction to the client.
*For instances when the
GRS Information System
is inaccessible, the client
will be given an
acknowledgment receipt
found at the bottom of
the Client AssistanceForm.
4. Wait for the
updates on the status

4.1 Endorse thetransaction to theconcerned office (DSWD
112

None

7 hours

Director IV

of the grievancewithin three (3) days.

5. Receive
update/feedback on
the status of thegrievance.

Field Office, and/or
OBSU) for processing
and updating of thetransaction in the GRS
Information System(GIS), reflecting theactions taken by theconcerned office within
three (3) working days.

Pantawid
Pamilyang Pilipino
Program

4.2 Send an email
notification to the
Regional Grievance
Officer to inform
him/her.)None

6 minutes

Director IV
Pantawid
Pamilyang Pilipino
Program

4.3 Monitor the status of
the transaction andcheck for updates fromthe concerned office in
the GRS Information
System.

None

2 DaysDirector IV
Pantawid
Pamilyang Pilipino
Program

5.1 Provide the client an
update/feedback about
the status of his/herconcern either throughtext messaging or phone
call.

None

5 minutes

Director IV
Pantawid
Pamilyang Pilipino
Program*For instances when theclient did not provide
contact information, theprovision of feedback
may be coursed throughthe assigned
City/Municipal Link.

113

6. Accomplish theclient satisfaction
measurement Form

5.2 Update the status of
the transaction in the
GRS Information
System.

None

5 minutes

Director IV
Pantawid
Pamilyang Pilipino
Program

6.1 Administer the Client
Satisfaction
Measurement Survey
Form.

None

5 minutes

Director IV
Pantawid
Pamilyang Pilipino
Program

6.2. Analyze the datacollected and include in
the Client Satisfaction
Measurement Report.

None

5 minutes

Director IV
Pantawid
Pamilyang Pilipino
Program

TOTAL

None

If the grievance is resolved
outright - 44 minutes

None

If the grievance is referred to
Field Office for resolution
and feedback is provided tothe client - 3 days

114

POLICY DEVELOPMENT AND PLANNING
BUREAU(PDPB)FRONTLINE SERVICES

115

1. Approval for the Conduct of Research Study and Acquiring Primary
Data From DSWD Officials/Personnel, Beneficiaries, and Clients
Approval is issued to external requesting parties who intend to conduct research studies
related to or involving the Department. The processing of requests to conduct researchstudies in DSWD Offices, Centers, and Institutions particularly applies to requesting
parties who wish to acquire primary data through first-hand investigation, e.g.,
face-to-face interviews, survey questionnaires, focus group discussions, and casestudies, among others, with the DSWD, including its clients/beneficiaries and ongoingprograms, projects, and services, wherein their main subject of research study involves
the DSWD as an organization. Requests to conduct such activities need to undergo
research protocol. Research in which target respondents involve more than one (1)region shall seek the approval of the Director of the Policy Development and Planning
Bureau (PDPB). Research requests must be submitted to the PDPB Director at leastone (1) month before the projected start of data gathering activity.
On the other hand, research requests for the following need not go through the protocol
and may be approved and provided by submitting a letter of request addressed to thehead of the concerned office, bureau, service, or unit:● Observations and/or photo/video/audio shoots at DSWD premises, except
those involving DSWD’s clients or beneficiaries. If a photo, audio, or video of aclient or beneficiary is essential for the study, the requesting party shall secure
the consent of the Center Head/Client/Beneficiary.
● Briefing/interview/orientation sessions with key focal persons in the Central
Office on general information about DSWD programs, policies, and projects.
The DSWD, however, discourages requests for “practice interviews” of DSWD
personnel for the sole purpose of student’s acquisition of interview skills, inconsideration of the valuable time taken away from the personnel whenaccommodating student requesting parties.
● Conduct surveys with DSWD employees about subject matters that do notdirectly concern the Department or are not related to the DSWD’s program
operations.
● Studies conducted by consultants/requesting parties under the Technical
Assistance Facility (TAF) grant portfolio. The requesting party, however, shalladhere to the policies on undertaking research and evaluation studies as
stipulated in the Guidelines for the Conduct of Research and Evaluation in the
DSWD.

116

Office or Division:

Central Office: Policy Development and Planning Bureau (PDPB) - Policy
and Research Division (PRD)
16 Field Offices: Policy and Plans Division (PPD) - Policy Development
and Planning Section (PDPS)Classification:

Highly Technical

G2C - Government to Citizen
G2G - Government to Government
External requesting parties (e.g., students, academe, other government
agencies, including members of other branches of government, local andinternational organizations or research institutions, and other independent
Who may avail:requesting parties, including DSWD personnel researching to pursue
higher academic education) who intend to conduct research studies
related to or involving the DSWD.
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
If request shall not undergo Research
Requesting party
Protocol:1. Request letter (1 Original copy)
If the request shall undergo Research
1. Requesting party
Protocol:2. Policy Development and Planning Bureau
1. Request letter (1 Original copy)(PDPB) - Policy and Research Division(PRD)
2. Research Request Form (1 original copy)
3.
Policy Development and Planning Bureau
3. Research Brief (1 original copy)(PDPB) - Policy and Research Division
4. Research Instruments (1 original copy)(PRD)/PPD-PDPS
4. Requesting party
FEES TO PROCESSINGPERSONCLIENT STEPSAGENCY ACTIONSBE PAIDTIMERESPONSIBLE
Type of Transaction:

1. Submit the request 1.1. Receive theletter and/or therequest letter
research
requestaddressed to the
documents
PDPB/Regional
Director and/or the
research request
documents andencode the details
in the office’s
document tracking/monitoring system.

117

None

4 hours

Central Office:Division Chief
Policy and Research
Division
Field Office:Section Head
Policy Development
and Planning Section

Note:The received
documents are stampedwith an official receiving
stamp, which contains
important informationsuch as the date andtime of receipt and thename of the receiving
office. For requests
received through email,a copy of the emailalong with theattachments shall be
printed and recorded.
1.1.1. Furnish therequesting party
with a receiving
copy of therequest letter,along with printed
or digital leaflets/
information,
education, andcommunication(IEC) materials
detailing theprocess flow andrequirements.
If the request is
receivedthrough email,
reply andacknowledge
receipt with
attached digital
leaflets/IEC
118

materials
showing theprocess flow andrequirements
1.1.2. Endorse
request letter tothe Division Chief
PolicyDevelopment andPlanning Bureau(PDPB) - Policy
and Research
Division (PRD) or
SectionHead-Policy andPlans Division(PPD) - Policy
Development andPlanning Section(PDPS) for
assignment andfurther
instructions (ifany) to theconcerned
technical staff
1.2. Review the request
and assign it toavailable technical
staff

None

2 hours

Central Office:Division Chief
Policy and Research
Division
Field Office:Section Head
Policy Development
and Planning Section

1.3. Review the request
as to the following:

119

None

2 hours

Central Office:Division Chief
Policy and Research
Division1.3.1. Area/region ofcoverage (refer toMemorandum
Circular No. 10,
s. 2019 Section
VII. Item 4) toensure that it issent to thecorrect office.
Otherwise,
endorse thecorrect office.

Field Office:Section Head
Policy Development
and Planning Section

1.3.2. Review thecompleteness ofthe submitted
requirements.
If incomplete,assist therequesting party
in completing
documentary
requirements andprovideorientation on the
research
protocol. Then go
back to Step 1.1
and restart thecount of working
hours/days
1.4. If the request falls
within the scope ofthe office, assess if
it shall undergo
research protocol(i.e., approval of
the Policy
Development andPlanning Bureau(PDPB)
120

None

Central Office:Division Chief
4 days
Policyand Research(For request
Divisionthat don’t needto go throughthe protocol)

7 daysField Office:Section Head
Policy Development
and Planning Section

Director/PPD
Chief) using theChecklist for
Reviewing
Research andSocial Welfare andDevelopment(SWD) Data
Requests
1.4.1. For
non-protocol
requests,
endorse theresearcher tothe concerned
DSWD Office,Bureau,Service, and/orUnits using theEndorsement ofResearch and
SWD Data
Request Form.
1.4.2. For requests
with complete
documentary
requirementsthat need to go
through theprotocol,proceed to thereview of theresearch
request in
consultation
with concerned
OBSUs and

121

(For requestthat need to go
through theprotocol)NoneField Offices(FOs).
1.5. Receive thecomments or
inputs, andrecommendations
from other offices.
These shall be thebasis for thedecision toapprove/
disapprove therequest.
1.6. To recommend
Approval?

None

No - Communicate
the decision to therequesting party
and inform them of122Central Office:Division Chief
Policy and Research
Division
Field Office:Section Head
Policy Development
and Planning Section

None

Yes - Prepare a
recommendation
for approval using
the Outline
Memorandum of
Recommendationon the Research
Request for review
and the initials of
the Division Chief.
This shall include
the consolidated
recommendations
from the concerned
OBSUs/FOs.

1 day

1 day

Central Office:Division Chief
Policy and Research
Division
Field Office:Section Head
Policy Development
and Planning Section

relevant revisions
that need to be
made. Two (2)days will be given
to the requesting
party to officially
respond, through aletter, if they willcontinue or
terminate theirrequest. If they will
pursue the request,
ask the requesting
party to re-submit
the revised request
based on DSWD’s
comments, then go
back to step 1.4.2.
and restart thecount of working
hours/days.
1.7. Approve/disapprove
requests based onrecommendations.
If therecommendations
are approved:
Inform therequesting party
and endorse to theconcerned
OBSUs/FOs.
Coordinate with theconcerned officewhere the research
123

None

2 daysCentral Office:Director IV
Policy Development
and Planning Bureau(PDPB)
Field Office:
Chief
Policy and Plans
Division (PPD)the request wasendorsed andassisted therequesting party inmatters related tothe conduct ofdata-gathering
activities.
If therecommendations
are disapproved:
Go back to step
1.4.2.
2. Fill out the Client
Satisfaction
Measurement Form
(CSMF)

2.1. Administer the
CSMF. (either
online or
paper-based)None

1 minute

Central Office:Division Chief
Policy and Research
Division
Field Office:Section Head
Policy Development
and Planning Section

Total

None

For
Non-protocol- 5 working
days
For Protocol 12 workingdays

2. Obtaining Social Welfare and Development Data and Information
Social Welfare and Development (SWD) data and information are provided to external
requesting parties upon their request, specifically for secondary data. Requests forsecondary SWD data and information need not go through the DSWD ResearchProtocol (or DSWD Memorandum Circular No. 10 s. 2019) and may be approved andprovided by submitting a letter of request addressed to the head of the concerned
124office, bureau, service, or unit. Secondary SWD data refers to data that has alreadybeen consolidated and/or published by the DSWD and is readily available as a public
document.

Office orDivision:Central Office: Policy Development and Planning Bureau (PDPB) - Monitoring and
Evaluation Division (MED)
16 Field Offices: Policy and Plans Division (PPD) - Policy Development andPlanning Section (PDPS)Classification
Simple:Type of
G2C - Government to Citizen
Transaction: G2G - Government to Government
Requesting parties such as students, academe, other government agencies
including members of other branches of government, local and international
Who mayorganizations or research institutions and other independent requesting parties
avail:
who are requesting current and secondary SWD data and statistics from theDSWD.
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
If request shall not undergo ResearchProtocol:1. Request letter (1 Original copy)
Requesting Party
CLIENT
FEES TO PROCESSINGPERSONAGENCY ACTIONSSTEPSBE PAIDTIMERESPONSIBLE
Central Office:1. Submit the 1.1. Receive the request letter None
10 minutes
Division Chief
for SWD data from theRequestMonitoringand Evaluation
requesting party
LetterDivision

For Walk-in: Receive
request letter and ask therequesting party toprovide details in thelogbook

Field Office:Section Head
Policy Development andPlanning Section

For Email: Download
and print request1251.2. Check completeness of
information in the request
letter (i.e., name of therequesting party, contact
details, and data being
requested)None

10 minutes

Field Office:Section Head
Policy Development andPlanning Section

If complete, acknowledge
receipt of the request (foremail) or provide
receiving copy (forwalk-in)1.3. Encode details to thesystem or the Enhanced
Document Transaction
Management System(EDTMS)

Central Office:Division Chief
Monitoring and Evaluation
DivisionNone

5 minutes

Central Office:Division Chief
Monitoring and Evaluation
Division
Field Office:Section Head
Policy Development andPlanning Section

For email: Request
Letter
For walk-in: Information
provided in therequesting party’s
Logbook
1.4. Endorse request to theconcerned Division (for
PDPB) / Unit (for PDPS)

None

10 minutes

1.4.1. Assign request toconcerned technical staff

1.5. Assess if thedata/information being
requested is available
within the division/unit

Central Office:Division Chief
Monitoring and Evaluation
Division
Field Office:Section Head
Policy Development andPlanning Section

None

126

10 minutes

Central Office:Division Chief
Monitoring and Evaluation
Division1.6. If data is available,
prepare the data andletter response (utilizing
the letter response
template) which includes
a request to accomplish
the Client Satisfaction
Measurement Survey.

None

1.7. Submit to Division
Chief/Unit Head forreview, approval, andsignature.
If not available within theoffice/ section, endorse
the request to theconcerned office/division/section using theEndorsement ofResearch and SWD Data
Request Form.

None

7 hours(For Single
Data)

Field Office:Section Head
Policy Development andPlanning Section

1 day and 4
hours(For Multiple
Data)
30 minutes

Central Office:Division Chief
Monitoring and Evaluation
Division
Field Office:Section Head
Policy Development andPlanning Section

If data/ information is notavailable in DSWD,
inform the requesting
party of other sources ofdata.
1.7.1. Prepare a letter
response (utilizing theletter response template)
1.7.2. Submit to the Division
Chief/Unit Head forreview, approval, andsignature.

127

2. Fill-out the
ClientSatisfaction
Measure- mentForm

1.8. Review, approve and sign
the letter response,
prepared data (ifavailable), and applicableforms.

None

1.9. Send the signed letter
response containing the
Client Satisfaction
Measurement Survey
Form link/code to therequesting party together
with the approved data (ifavailable) and applicable
form.

None

2. Administer the Client
Satisfaction
Measurement Form(either online or
paper-based)

None

TOTAL

None

20 minutes

10 minutes

Central Office:Division Chief
Monitoring and Evaluation
Division
Field Office:Section Head
Policy Development andPlanning Section
Central Office:Division Chief
Monitoring and Evaluation
Division
Field Office:Section Head
Policy Development andPlanning Section

1 minute

Central Office:Division Chief
Monitoring and Evaluation
Division
Field Office:Section Head
Policy Development andPlanning Section

For Single Data
- 1 working day,15 minutes
For Multiple
Data - 1
working day, 5hours,
15 minutes
No Data 1 hour,
45 minutes

128

PROGRAM MANAGEMENT BUREAU(PMB)FRONTLINE SERVICES

129

1. Onsite Implementation of the Assistance to Individuals in Crisis
Situation Program for Clients Transacting with the DSWD Offices(CIU/CIS/SWAD OFFICES)AICS serves as a social safety net or stop-gap measure to support the recovery ofindividuals and families identified to be suffering from any adversity or crisis through theprovision of financial assistance, psychosocial intervention, and referral services thatwill enable the clients to meet their basic needs in the form of food, transportation,
medical, educational, material, funeral, and cash assistance for other support services,among others.
The provision of psychosocial support, including psychological first aid, and counseling,
as well as financial assistance to disadvantaged and marginalized sectors, are part ofthe social protection services of the Department. These protective services aim to help
individuals and families cope with the present difficult situation they are experiencing,such as illness, death, loss of job, or source of income. In order to effectively andefficiently respond to existing and emerging crisis situations among vulnerable sectors,
a Citizens Charter was crafted to provide a comprehensive guide on the provision of theaforementioned assistance.
Office orDivision:

Program Management Bureau-Crisis Intervention Division, Protective
Service Division-Crisis Intervention Section Field Office I-XII, CARAGA,
CAR, and NCRClassification:

SimpleType ofTransaction:

G2C- Government to Citizen

Indigent, marginalized, and vulnerable/disadvantaged individuals andWho may avail: families or are otherwise in crisis situation based on the assessment of theSocial Worker
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Any Valid identification card of the client/person to be interviewed (1 original copy)
from the following:● PhilSys ID● UMID ID, SSS or GSIS ID● Philhealth ID● Driver’s License● PRC ID

Philippine Statistics Authority
Social Security System or Government Service
Insurance System
PhilhealthLand Transportation Office
Professional Regulation Commission
130

●
●
●
●
●
●
●
●

OWWA ID
DOLE ID
PAG-IBIG ID
Voter’s ID or Voter’s Certification
Postal ID
Philippine Passport
NBI Clearance
4Ps ID● PWD ID●●●●

Overseas Workers Welfare Administration
Department of Labor and Employment
Pag-IBIG Fund
Commission on Election
Post Office
Department of Foreign Affairs
National Bureau of Investigation
Department of Social Welfare and Development
Local Government Unit

Solo Parent ID
Local Government Unit
City or Municipal ID
Local Government Unit
Barangay ID
Local Government Unit
Office of Senior Citizen Affairs
Local Government Unit
(OSCA ID)

● Police Clearance

Police Station● or any ID preferably with validity
date, and picture and signature of Barangay Hall
the client.
In extremely justifiable circumstances, aBarangay Certification certifying theidentity of the client may be presented inlieu of an Identification Card.
Signed Authorization Letter (if applicable)
TRANSPORTATION ASSISTANCE
Other supporting document/s such as but
are not limited to (1 original copy):
Police Blotter
Medical Abstract
Court Order or Subpoena
Death Certificate
MEDICAL ASSISTANCE FOR HOSPITAL
BILL
1. Medical Certificate or Clinical Abstract
or Discharge Summary or Alagang Pinoy
Tagubilin Form with Diagnosis withcomplete name, license number andBarangay Hall
Beneficiary of Assistance except for those who do
not have the capacity to act or below 18 years old
WHERE TO SECURE
Police Station
Hospitals or clinic
Supreme Court
Civil Registry Office
WHERE TO SECURE
Medical records of the Hospital or Clinic or the
Attending Physician

131

signature of the Physician issued within
three months (1 Original or Certified truecopy)
2. Hospital bill or Statement of Account(outstanding balance) with name andBilling Office of the Hospital
signature of billing clerk or Certificate ofCredit and Collection Office of the Hospitalbalance and promissory note signed bycredit and collection officer or billing clerk(1 Original or Certified True Copy)
Registered Social Worker in public or private
practice.
3. Social Case Study Report or Case
DSWD
Summary. (1 original copy)
LSWDO
NGO
Medical Social Service
MEDICAL ASSISTANCE FOR MEDICINEASSISTIVE DEVICE

WHERE TO SECURE

1.Medical Certificate or Clinical Abstract or
Discharge Summary or Alagang Pinoy
Tagubilin Form with Diagnosis with
Medical records of the Hospital or Clinic or thecomplete name, license number andAttending Physician
signature of the Physician issued within
three months (Original / Certified truecopy)
2.Prescription with date of issuance,complete name, license number andAttending Physician from a hospital or clinic.
signature of the Physician issued within
three months
If the amount of assistance being requested exceeds PhP10,000.00, the following shall be
required as additional requirements
1.Quotation of Laboratory
Service Provider
Registered Social Worker in public or private
practice.
2.Social Case Study Report or Case DSWD
Summary.
LSWDO
NGOMedical Social Service132

MEDICALASSISTANCELABORATORYFOR

WHERE TO SECURE

1.Medical Certificate or Clinical Abstract or
Discharge Summary or Alagang Pinoy
Tagubilin Form with Diagnosis with
Attending Physician or from Medical Records ofcomplete name, license number andthe hospital or clinic.
signature of the Physician issued within
three months (Original or Certified truecopy)
2.Laboratory Requests or Laboratory
Protocol or Doctor’s Order with name,
Attending Physician from a hospital or clinic
license number, and signature of the
PhysicianIf the amount of assistance being requested exceeds PhP10,000.00, the following shall be
required as additional requirements
1.Quotation of Laboratory

Service Provider
Registered Social Worker in public or private
practice.

2.Social Case Study Report or Case
DSWD
Summary.
LSWDO
NGOMedical Social Service
FUNERAL ASSISTANCE FOR FUNERAL
WHERE TO SECURE
BILL
1.Death Certificate or Certification from theCity or Municipal Hall (Civil Registry Office),
Tribal Chieftain (Original or certified true
Hospital, Funeral Parlor, Tribal Chieftain or Imamcopy
Authorized staff of the Funeral Parlor or Memorial
2.Promissory Note or Certificate ofChapelBalance or Statement of account
3.Funeral Contract
FUNERALASSISTANCEFOR
TRANSFER OF CADAVER
1.Death Certificate or Certification from the
Tribal Chieftain (Original or certified truecopy)
2.Transfer Permit
EDUCATIONAL ASSISTANCE

Authorized staff of the Funeral Parlor or Memorial
Chapel
WHERE TO SECURE
City or Municipal Hall (Civil Registry Office),
hospital, funeral parlor, tribal chieftain or Imam.
City or Municipal Hall
WHERE TO SECURE
133

1.Validated School ID and Valid I. D
School where the beneficiary is enrolled
2.
a. Enrolment Assessment Form or
b. Certificate of Enrolment or Registration; School Registrar or Concerned Office where theorbeneficiary is enrolledc. Statement of Account
FOOD ASSISTANCE FOR INDIVIDUAL AND FAMILIES ENDORSED IN GROUPS
1.Barangay Certificate or Residency or Barangay Hall where the client is presently
Certificate of Indigency or Certificate that residing
the client is in need of assistance may berequired or medical document as proof that Hospital where the beneficiary is currently
the beneficiary is admitted
admitted
CASH RELIEF ASSISTANCE
WHERE TO SECURE
Depending on the circumstances:a.
For Fire Victims: Police Reportor Bureau of Fire Protection Reportfrom the Bureau of Fireb.
For Distressed OFs: Passport, Bureau of Fire or PNP
Travel Document/s, certification fromOWWA or the Barangay
Overseas Workers Welfare Administration orc.
For
RescuedClient: Department of Migrant Workers or Barangay
Certification from a social worker orCase manager from rescued clients.
Local Social Welfare and Development Office orother social welfare agencies
d.For victims of Online Sexual
Exploitation: Police Blotter andsocial worker’s certification for thevictims of online
a. sexual exploitation of childrenb.
For
Locally
strandedindividuals (LSI): LSI without valid
IDs, the Medical Certificate or the Travel
Authority issued by the Philippine
National Police will suffice and be
accepted to prove his or her identity.

Local Social Welfare and Development Office orother social welfare agencies
Police Station
Hospital or Clinic

134For all other incidents:● Barangay Hall where
presently residing

Barangay Certificate of Residency or
Certificate of Indigency or Certificate of the
Client is in Need of Assistance as well asother documents from legal authorities orregulating agencies, as may be applicablesuch as but not limited to Police Report orBlotter, Spot report from the AFP or PNP,
Joint AFP-PNP Intelligence Committee(JAPIC) certificate, Certification of death,
Disaster Assistance Family Access Card
(DAFAC); Medico-legal certification
MATERIAL ASSISTANCE
1.General Intake Sheet
2.Material Assistance Distribution Sheetthe client is● Police Station● AFP or PNP● Office of Civil Registry● Certificate from the LDRMO; or● Local Government Unit
● Hospital or Clinic signed by Licensed
Physician
WHERE TO SECURE
DSWD CIU or CIS or SWAD
DSWD CIU or CIS or SWAD

ON-SITE TRANSACTION
CLIENT STEPS

1.Present
pertinent
documents.

AGENCY ACTIONS
1.1Check thecompleteness of
documents submitted
by clients.
1.2. Verify client’s
records if within thefrequency of availingassistance to Crisis
Monitoring System(CrIMS)

FEES
TO BE
PAID

PROCESSIN
G TIMEPERSONRESPONSIBLE

NONE

1 hourSocial Welfare Officer III(CIU/CIS/SWAD
OFFICES)

If it is determinedthat the client hasreceived assistancebeyond the allowed
frequency, notify the135client regarding theprovisions stipulated in
the guidelines.
If eligible, provide theclient a queuing
number and instructthem to proceed with
Step 2- Interview andAssessment.
2.1 The SWO shall
Interview and assess
the client to determine
the actual need and tocheck the accuracy andauthenticity of the
documentary
requirements
presented. Additionally,
the SWO shall fill out
the assessment area in
the GIS.
2. Submit
pertinent
documents forinterview andassessment

If determined to beeligible to receive
assistance, the SWO
shall recommend theappropriate assistanceand fill out the CE.

3 hours
NONE

For financial assistanceamounting toP10,000.00 and below,
the SWO shall advise
the client to proceed to
Step 4 (releasing ofassistance) while the
GIS, CE, or justification
will be subjected toapproval.

136

Social Welfare Officer III(CIU/CIS/SWAD
OFFICES)For assistance througha guarantee letter, theDSWD personnel shallprepare the GL. The
DSWD personnel shallforward it to Step 3:
Review and Approval
along with the GIS, CE,
and justification of thesocial worker.
If for material
assistance,
depending on theavailability, the SWO
shall advise the client toproceed to Step 4
Releasing ofAssistance.
If documents arefound to beincomplete to support
the request, the SWO
shall advise the client tocomply with the
documentary
requirements needed
as listed in thecompliance slip pertype of assistance.
If the client is foundto be ineligible toavail theassistance, the SWO
shall issue a letter ofdisapproval to theclient.
If found that services
needed are outside137the scope of the
program, the SWO
shall refer the client tothe corresponding
program concerned.
3.1 The DSWD
personnel Shall
Forward the documents
to the authorized
official/s.
If the authorized
official/s finds therequest valid andcomplete, theauthorized personnel
shall approve therequest.
3. Receiving
AssistanceIf the approving
officer determinesthat the client's
submitted documents
are insufficient tosupport the social
worker's assessment,
the approving officer
shall return the
documents to theattending SWO for
justification or for
further appropriate
instruction deemednecessary.

NONE

138

50 Minutes

Social Welfare Officer III(CIU/CIS/SWAD
OFFICES)4.1 The DSWD
personnel shall
Forward all theapproved requests forassistance to the
SDO/RDO/DSWD
personnel for release,depending on the modeof assistance.

4. Fill out Client
Satisfaction
Measurement
SurveyFor Cash Outright(Php10,000 and
below):
4.1.1.1. The
Regular/Special
Disbursing Officer/s ofthe FMS/U or thedesignated disbursing
officer for cash shallrelease the assistance.

50 Minutes for
Cash Outright

SPECIAL DISBURSING
OFFICER (SDO)NONESocial Welfare Officer III(CIU/CIS/SWAD
OFFICES)For Guarantee Letter
addressed to theService Provider:
4.1.2.1. The DSWD
personnel shall prepare
the GL.
4.1.2.2. CIU/S Admin
staff shall encode the
GL to the existing
document tracking
system.
4.1.2.3. DesignatedApproving Officer shall
Review and Approve
the GL.
For clients
recommended to availmaterial assistance:
4.1.3.1. The CIU/S staff
shall assist the client in139

filling out the Material
Assistance Distribution
Sheet.
4.1.3.2. The CIU/S Staff
shall provide theassistance.

10 Minutes forMaterial
Assistance

4.1.4The DSWD
personnel shall updateclient’s records into
CrIMS or to the existing
monitoring tool/systemonce the assistance isreleased.
4.2. The DSWD
personnel shall ensure
scan the client’s
documents or secure a
copy of documents forfiling and references.
Social Welfare Officer III(CIU/CIS/SWAD
OFFICES)4.2.1.The
client/beneficiary shallaccomplish the Client
Satisfaction
Measurement Survey
Form (CSMF) and drop
it to the allocatedsuggestion box

TOTAL

NONE

5 Hours 40
Minutes for
CashOutright
16 Working
Hours(2days) for GL

140

2. Offsite Implementation or Assessment of Individual Clients outside
the DSWD Offices (CIU/COS/SWAD OFFICES)AICS serves as a social safety net or stop-gap measure to support the recovery ofindividuals and families identified to be suffering from any adversity or crisis throughthe provision of financial assistance, psychosocial intervention, and referral services
that will enable the clients to meet their basic needs in the form of food, transportation,
medical, educational, material, funeral, and cash assistance or other support services,among others.
The provision of psychosocial support, including psychological first aid, andcounseling, as well as financial assistance to disadvantaged and marginalized sectors,
are part of the social protection services of the Department. These protective services
aim to help individuals and families to cope with the present difficult situation they areexperiencing, such as illness, death, loss of job, or source of income. In order toeffectively and efficiently respond to existing and emerging crisis situations among
vulnerable sectors, a Citizens Charter was crafted to provide a comprehensive guideon the provision of the aforementioned assistance.
Prior to Offsite implementation, the identified group of individuals shall undergo crossmatching prior to the date of implementation to avoid duplication while the assessment
and provision of assistance shall be based on the provisions of the MC 06 s. 2023 andits corresponding Amendments.
The planning and implementation shall be in coordination with the appropriate local
government offices/agencies/authorities, as applicable, before, during and after theactivities.The implementation shall be conducted by schedule.
Office orDivision:

Program Management Bureau-Crisis Intervention Division, Protective Service
Division-Crisis Intervention Section Field Office I-XII, CARAGA, CAR, and
NCRClassification: Simple
Type ofTransaction:

G2C- Government to Citizen

Indigent, marginalized, and vulnerable/disadvantaged individuals and families
or are otherwise in crisis situation based on the assessment of the Social
WorkerCHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Any valid identification card of theclient/ person to be interviewed (1original copy) from the following:
Who may
avail:

141

● PhilSys ID● UMID ID, SSS or GSIS ID
●
●
●
●
●
●
●
●
●
●
●

Philhealth ID
Driver’s License
PRC IDOWWA ID
DOLE ID
PAG-IBIG ID
Voter’s ID or Voter’sCertification
Postal ID
Philippine Passport
NBI Clearance
4Ps ID● PWD ID●●●●

Solo Parent ID
City or Municipal ID
Barangay ID
Office of Senior Citizen Affairs(OSCA ID)

● Police Clearance

Philippine Statistics Authority
Social Security System or Government Service
Insurance System
PhilhealthLand Transportation Office
Professional Regulation Commission
Overseas Workers Welfare Administration
Department of Labor and Employment
Pag-IBIG Fund
Commission on Election
Post Office
Department of Foreign Affairs
National Bureau of Investigation
Department of Social Welfare and Development
Local Government Unit
Local Government Unit
Local Government Unit
Local Government Unit
Local Government Unit
Police Station● or any ID preferably with validity
date, and picture and signature Barangay Hallof the client.
In extremely justifiable circumstances,a Barangay Certification certifying theBarangay Hall
identity of the client may be presented
in lieu of an Identification Card.
Signed Authorization Letter (1 original Beneficiary of Assistance except for those who do notcopy if applicable)
have the capacity to act or below 18 years old
TRANSPORTATION ASSISTANCE
WHERE TO SECURE
Other supporting document/s such as
but are not limited to: (1 original copy)
Police Blotter
Police Station
Medical Abstract
Hospitals or clinic
142

Court Order or Subpoena
Death Certificate
MEDICAL ASSISTANCE FORHOSPITAL BILL
1. Medical Certificate or Clinical
Abstract or Discharge Summary or
Alagang Pinoy Tagubilin Form with
Diagnosis with complete name, license
number andsignature of the Physician issued
within three months (1 Original or
Certified true copy)
2. Hospital bill or Statement of Account(outstanding balance) with name andsignature of billing clerk or Certificate
of balance and promissory note signed
by credit and collection officer or billingclerk (1 original /certified true copy)

Supreme Court
Civil Registry Office
WHERE TO SECURE

Medical records of the Hospital or Clinic or the
Attending Physician

Billing Office of the Hospital
Credit and Collection Office of the Hospital

Registered Social Worker in public or private practice.
3. Social Case Study Report or Case DSWD
Summary. (1 original copy)
LSWDO
NGO
Medical Social Service
MEDICAL ASSISTANCE FOR
WHERE TO SECURE
MEDICINE ASSISTIVE DEVICE
1.Medical
Certificate or Clinical
Abstract or Discharge Summary or
Alagang Pinoy Tagubilin Form with
Medical records of the Hospital or Clinic or the
Diagnosis with complete name, license
Attending Physician
number and signature of the Physician
issued within three months ( 1 Original/ Certified true copy)
2.Prescription with date of issuance,complete name, license number andAttending Physician from a hospital or clinic.
signature of the Physician issued
within three months (1 original copy)
If the amount of assistance being requested exceeds PhP10,000.00, the following shall be
required as additional requirements
1.Quotation of Laboratory (1 original
Service Provider
copy)

143

Registered Social Worker in public or private practice.
2.Social Case Study Report or Case DSWDLSWDOSummary. (1 original copy )NGO
Medical Social Service
MEDICALASSISTANCEFOR
WHERE TO SECURE
LABORATORY
1.Medical
Certificate or Clinical
Abstract or Discharge Summary or
Alagang Pinoy Tagubilin Form with
Attending Physician or from Medical Records of the
Diagnosis with complete name, license
hospital or clinic.
number and signature of the Physician
issued within three months (1 Originalor Certified true copy)
2.Laboratory Requests or Laboratory
Protocol or Doctor’s Order with name,
Attending Physician from a hospital or clinic
license number, and signature of the
Physician (1 origina/certified true copy)
If the amount of assistance being requested exceeds PhP10,000.00, the following shall be
required as additional requirements
1.Quotation of Laboratory (1 original
Service Provider
copy)
Registered Social Worker in public or private practice.
2.Social Case Study Report or Case DSWD
Summary. (1 original copy)
LSWDO
NGO
Medical Social Service
FUNERALASSISTANCEFOR
WHERE TO SECURE
FUNERAL BILL
1.Death Certificate or Certification from
City or Municipal Hall (Civil Registry Office), Hospital,
the Tribal Chieftain (Original or certified
Funeral Parlor, Tribal Chieftain or Imamtrue copy (1 original/certified true copy)
2.Promissory Note or Certificate of Authorized staff of the Funeral Parlor or Memorial
Balance or Statement of account (1 Chapel
original/certified true copy)
3.Funeral Contract
Authorized staff of the Funeral Parlor or Memorial(1 original/certified true copy)
ChapelFUNERALASSISTANCEFOR
WHERE TO SECURE
TRANSFER OF CADAVER

144

1.Death Certificate or Certification fromthe Tribal Chieftain (1 Original or
certified true copy)
2.Transfer Permit
EDUCATIONAL ASSISTANCE

City or Municipal Hall (Civil Registry Office), hospital,
funeral parlor, tribal chieftain or Imam.
City or Municipal Hall
WHERE TO SECURE

1.Validated School ID and Valid I. D (1School where the beneficiary is enrolled
original copy)
2. (1 original/certified true copy of thefollowing)
School Registrar or Concerned Office where thea. Enrolment Assessment Form or
b.Certificate
ofEnrolmentor beneficiary is enrolled
Registration; or Statement of Account
FOOD ASSISTANCE FOR INDIVIDUAL AND FAMILIES ENDORSED IN GROUPS
1.Barangay Certificate or Residency or
Certificate of Indigency or Certificate
Barangay Hall where the client is presently residingthat the client is in need of assistance
may be required or medical document
Hospital where the beneficiary is currently admitted
as proof that the beneficiary isadmitted (1 original/certified true copy)
CASH RELIEF ASSISTANCE
WHERE TO SECURE
Depending on the circumstances:a.
For Fire Victims: Police
Bureau of Fire or Philippine National Police
Report or Bureau of Fire Protection
Report from the Bureau of Fire
Overseas Workers Welfare Administration or
Department of Migrant Workers or Barangay,b.
For
Distressed
OFs:
Local Social Welfare and Development Office or other
Passport,
TravelDocument/s,
social welfare agencies
certification from OWWA or the
Barangay
Local Social Welfare and Development Office or othersocial welfare agenciesc.
For
RescuedClient:Certification from a social worker orCase manager from rescued clients.
d.For victims of Online Sexual
Exploitation: Police Blotter andPolice Station
Hospital or Clinic
145social worker’s certification forthevictims of online
a. sexual exploitation of childrenb.
For
Locally
strandedindividuals (LSI): LSI without valid
IDs, the Medical Certificate or theTravel Authority issued by thePhilippine National Police will
suffice and be accepted to prove hisor her identity.
For all other incidents:
Barangay Certificate of Residency or
Certificate of Indigency or Certificate of
the Client is in Need of Assistance aswell as other documents from legal
authorities or regulating agencies, as
may be applicable such as but notlimited to Police Report or Blotter, Spotreport from the AFP or PNP, Joint
AFP-PNPIntelligence
Committee(JAPIC) certificate, Certification ofdeath,
Disaster Assistance Family
Access Card (DAFAC); Medico-legal
certification● Barangay Hall where the client is presently
residing● Police Station● AFP or PNP● Office of Civil Registry● Certificate from the LDRMO; or● Local Government Unit
● Hospital or
PhysicianClinicMATERIAL ASSISTANCE

WHERE TO SECURE

1.General Intake Sheet
2.Material
Assistance
Sheet

DSWD CIU or CIS or SWAD
Distribution

signedbyLicensed

DSWD CIU or CIS or SWAD

OFF-SITE TRANSACTION
CLIENT
STEPS
1. Present
pertinent
document

AGENCY ACTIONS
1.1 Conduct
validation ofclients/beneficiaries

FEES TO
BE PAID

PROCESSIN
G TIMEPERSONRESPONSIBLE

5 Minutes
NONE

146

Social Welfare Officer III(CIU/CIS/SWAD OFFICES)

with the official list oftarget beneficiaries

5 minutes

1.1.1 Check thevalidity andcompleteness of therequired documents
presented by theclient.
If the documents
submitted by theclient areincomplete, advise
the client to comply
with the relevant
documents.
If complied, checkvalidity andcompleteness of
documents before
proceeding to thenext step.
2.1 Fill out theassessment area in
the GIS;
2. Submit
pertinent
documents forInterview andAssessment

2.1.1 The social
worker shall conduct
an interview andassess the client todetermine theeligibility of the clientand complete thefilling out of the GIS.

NONE

147

30 Minutes

Social Welfare Officer III(CIU/CIS/SWAD OFFICES)If the client iseligible to receive
assistance, thesocial workers shallrecommend theappropriate
assistance and fill out
the CE.

3. Receive
Assistance andfill out Client
Satisfaction
Measurement
SurveyIf the client isineligible to avail
assistance, theDSWD Personnel
shall issue a letter ofineligibility signed by
the authorized staff
3.1 The authorized
DSWD Personnel
shall review andrelease theassistance upon theestablishment of thecorrectness andcompleteness of
documents.
3.1 1 .The
client/beneficiaryshall accomplish the
Client Satisfaction
Measurement Survey
Form (CSMF) anddrop it to theallocated suggestion
box.
TOTAL

NONE

5 Minutes

NONE

40 Minutes

148

Social Welfare Officer III(CIU/CIS/SWAD OFFICES)SOCIAL WELFARE INSTITUTIONAL
DEVELOPMENT BUREAU(SWIDB)FRONTLINE SERVICES

149

1. DSWD Academy Function Room Reservation and Use
This process facilitates the reservation and use of function rooms at the Social Welfare
and Development Center for Asia and the Pacific (DSWD Academy)
Office or Division:

Social Welfare Institutional Development Bureau (SWIDB) - Knowledge
Management Division (KMD)

Classification:

SimpleType of Transaction:
Who may avail:G2G - Government to Government
G2C - Government to Citizen
G2B - Government to BusinessAll

CHECKLIST OF REQUIREMENTS
Reservation
1. Inquiry via email, chat, or call (1 email,chat, or call)
2. Reservation Form (1 scanned copy)
3. Notification of Cancelation - applicablefor canceling the reservation (1 notification
sent via email to DSWD Academy)
Ingress

WHERE TO SECURE

1. Requesting Party
2. DSWD Academy Admin Staff (via email)3. Requesting Party

1. Function Room Use Monitoring Sheet (1 1. DSWD Academy Front Desk
printed copy)
Egress
1. Damaged or Lost Item Incident Report
1. DSWD Academy Front Desk(if applicable; 1 printed form)
2. Client Satisfaction Measurement Survey 2. DSWD Academy Front Desk
(1 online survey form)
3. Function Room Use Monitoring Sheet (1 3. DSWD Academy Front Desk
printed copy)

150

CLIENT STEPSAGENCY ACTIONSFEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

90 minutes

Social Welfare
Officer V (SWO V)/
Division Chief
Social Welfare
Institutional
Development
Bureau - Operations
and Marketing
Division(SWIDB - OMD)

Reservation

1. Inquire if thefunction room isavailable

1.1 Receive andacknowledge inquiry of
the client and check theavailability of function
rooms through the
DSWD Academy Google
Calendar.

None

If rooms are available,
inform the client throughemail with the link to theReservation Form (inGoogle Form).
If rooms are notavailable, share the
DSWD Academy
calendar link (KMPortal/SWIDB TA Portal)
and request the client to
identify other dates thatthe DSWD Academy isavailable. If DSWD
Academy is fully bookedon the dates that theclient has identified,issue a Certificate of
Non-Availability
applicable to DSWD
OBS/FO clients only.
Note:
For the prepared
Certification of
Non-Availability, print andendorse to the head of
DSWD Academy forsignature.

151

Review and sign theCertification and forward
it to DSWD Academy
admin staff for outgoing.

2. Submit thereservation form
through email of
DSWD Academy

Send the client thesigned Certification
through email. Endorse
the hard copy to theconcerned OBS client. A
hard copy is issued to theclient as required by the
Finance andManagement Service.
2.1 Receive and confirm None
the reservation throughemail.

90 minutes

SWO V/ Division
Chief
SWIDB - OMD

5 minutes

SWO V/ Division
Chief

Note:
Send a scheduled email
notification seven (7)working days before theactivity to remind theclient of the reservation.
(If Applicable)
Submit the emailof cancellation to
the DSWD
Academy Admin
Staff

In case of cancellation,
the DSWD Academy
should be informed atleast seven (7) working
days before the activity.
In case of late notificationof cancellation of activity
per timeline, theorganizer will provide amemo with the reason ofcancellation signed by
OBSU head

Ingress
3. Accomplish the 3.1 Receive theFunction Roomaccomplished Function

None

152

Use Monitoring
Sheet

SWIDB - OMD

Room Use Monitoring
Sheet and accompany
the organizer and direct
the clients to theirassigned function room

Egress
4. Submit theaccomplished
Function Room
Use Monitoring
Sheet andaccomplish the
CSM Survey

None

5 minutes

SWO V/ Division
Chief
SWIDB - OMD

4.2 Check if the Function
Room Use Monitoring
Matrix is completely filled
out

None

10 minutes

SWO V/Division
Chief
SWIDB - OMD

4.3 Report the result of
the inspection of thevacated function room tothe front desk.

None

5 minutes

SWO V/Division
Chief
SWIDB - OMD

4.1 Receive theaccomplished Function
Room Use Monitoring
Sheet and inspect theclient’s vacated roomvis-à-vis the Function
Room Amenities
Checklist to determine if
nothing is missing or
damaged in the function
room.
Note:
Request the activity
organizer to scan the
CSMS QR code toaccess and accomplish
the CSMS.

Note:
If there are missing/damaged items, fill out
the Facility Damaged and153

Lost Items Incident
Report form.
None

5 minutes

SWO V/Division
Chief
SWIDB - OMD

Rates perbase rate(8 hours),
withadditionalcharge of
12.5% perbase rate
for every
succeedinghour

5 minutes

SWO V/Division
Chief
SWIDB - OMD

4.4 Inform the client(organizer) about theinspection result.
Note:
If there aredamaged/missing item/s,
discuss the penalty withthe client.
5. Pay the billedamount

5.1 Facilitate the mode ofpayment perclassification of clientswith the organizer once
the result of theinspection is concurred
If the organizer is from
DSWD/NGA and availedof function room only,
prepare a Statement of
Account and send it to
the concerned office forprocessing of payment
thru Authority to Debit
Account.
If the organizer is from
DSWD/NGA and withcheck-in participants,
prepare a Statement of
Account and othersupporting documents
such as ID and send
them to the concerned
office for processing of
payment throughAuthority to Debit
Account.

Plenary
Hall Php
10,000.00
Kamagong
Function
Room Php
7,000.00
Rosal
Function
Room Php
5,000.00

154

If the organizer is from anexternal organization andprovides payment, issue
a provisionary receipt.

Sampaguita Function
Room Php
5,000.00
Ylang-Ylan
g Function
Room Php
5,000.00
Other fees:
ifapplicable(amount ofdamagedor lostitems)

5.2 Encode thetransaction in thepayment database and/or
the Account Receivable
Database.

TOTAL

None

5 minutes

Depends
on thetype offunctionroom anddays ofutilization

3 Hours and
40 minutes

155

SWO V/Division
Chief
SWIDB - OMD

2. DSWD Academy Guest Room Reservation and Use
This service provides guidance on how to accommodate availing individuals of guest
room service at the DSWD Academy facilitated through online reservations or walk-ins.
Office orDivision:

Social Welfare Institutional Development Bureau (SWIDB) - Knowledge
Management Division (KMD)

Classification:

SimpleType ofTransaction:
Who may avail:G2G - Government to Government
G2C - Government to Citizen
G2B - Government to BusinessAll

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Reservation
1. Inquiry via email, chat, or call (1email, chat, or call)
2. DSWD Academy Reservation Form
(1 scanned copy)
3. Requester’s ID (1 scanned copy;
preferably office or corporate ID)
4. Notification of Cancelation applicable for canceling the reservation(1 notification sent via email to DSWD
Academy)Check-in

1. Requesting party

1. Billet form is accessible through (1Google Form or 1 printed copy)
2. Valid ID (1 valid ID, scanned or
actual; preferably corporate ID)
3. Activity Attendance Sheet (1 printed
copy)
Check-out

1. DSWD Academy Front Desk

1. Damaged or Lost Item Incident
Report (if applicable)

1. DSWD Academy Front Desk

2. DSWD Academy Admin Staff (via email)3. Requesting party
4. Requesting party

2. Requesting party
3. DSWD Academy Front Desk

2. DSWD Academy Front Desk156

2. Client Satisfaction Measurement
Survey (1 online survey form)
3. Activity Attendance Sheet (1 printed
copy)
CLIENT STEPS

3. DSWD Academy Front Desk

AGENCY ACTIONSFEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

None

90 minutes

Social Welfare Officer
V / Division Chief
SWIDB
Operations andMarketing Division

Reservation

1. Inquire if theguest room isavailable

1.1 Receive andacknowledge theinquiry of the client andcheck the availability ofguest rooms throughthe DSWD Academy
Google Calendar.
Note:
If rooms are available,
inform the client
through email with thelink to the Reservation
Form (in Google Form).
For queries received
via phone call or chat,request the client toprovide an email
address.
Inform the client that all
rooms are fortriple-sharing and may
be shared with anotherco-guest. If the client
prefers to avail thewhole room, he/she will
pay the amount forthree guests.
If there are no available
rooms, inform the client
about the unavailabilityof rooms through157

2. Submit
reservation form
through email of
DSWD
Academyemail/chat/call.
2.1 Receive, confirm,
and acknowledge thereservation throughemail.

None

90 minutes

Social Welfare Officer
V / Division Chief
SWIDB
Operations andMarketing DivisionNone

5 minutes

Social Welfare Officer
V / Division Chief
SWIDB
Operations andMarketing Division

Once confirmed, bookthe requested scheduleto theDSWD Academy
Google calendar.

(If Applicable)
Submit theemail ofcancellation to
the DSWD
Academy Admin
Staff

Note:
In case of rebooking, itshould becommunicated throughemail and should bemade at least threedays before the originalreserved date.
In case of cancellation,
it should becommunicated throughemail and should bemade at least threedays before thereserved date.

Check-in
3. Accomplish
the Billet Form

3.1 Receive the client
and ask if he/she has areservation.
If yes, check if the client
has a previous recordof check-in in the Billet
Database and validate
if existing records arestill updated.
If there is no158

reservation, check theavailability of guest
rooms and request theclient to scan theposted QR code toaccess and fill out theBillet Form through
Google Form andupload a scanned copyof ID.
If internet access is notavailable, request aclient to fill up a hard
copy of the Billet Form.
Note:
If there are no available
rooms, inform the
walk-in client.
For group billeting, anactivity attendance
sheet will beaccomplished by theparticipants/clients.
3.2 Accompany theclient to the assigned
room.

None

10 minutes

Social Welfare Officer
V / Division Chief
SWIDB
Operations andMarketing DivisionNone

3 minutes

Social Welfare Officer
V / Division Chief

Note:
Inform the client tosurrender the room key,
and a CSMS form will
be accomplished upon
his/her check-out.
Check-out
4. Surrender theroom key and

4.1 Receive thesurrendered room key

159

accomplish the
CSM Survey

SWIDB
Operations andMarketing Divisionand request the client
to scan the CSMS QR
code to access andaccomplish the CSMS.
Note:
Instruct the DSWD
Academy admin staff toinspect the vacatedroom.
4.2 Inspect the client’s
vacated room vis-à-vis
the Room Amenities
Inventory posted in theroom to determine if
nothing is missing or
damaged.

None

10 minutes

Social Welfare Officer
V / Division Chief
SWIDB
Operations andMarketing DivisionNone

5 minutes

Social Welfare Officer
V / Division Chief
SWIDB
Operations andMarketing Division

P300.00
for DSWD
staff andits Affiliate

3 minutes

Social Welfare Officer
V / Division Chief
SWIDB
Operations andNote:
If there are missing/damaged items, fill out
the Damaged or Lost
Item Incident Reportform.
4.3 Report theinspection result of thevacated room to thefront desk officer.
Note:
Inform the client about
the inspection result
including penalty if
there are damaged orlost items.
5. Pay the billedamount5.1 Receive payment
and issue aprovisionary receipt.

160

Marketing Division

Note:
Thank the client forstaying at DSWD
Academy.

andSupervised
Agenciesand DSWD
ProgramIf the client is an activity beneficiariparticipant, request theesclient to indicate thecheck-out time and affix
P500.00
his/her signature to thefor other
Activity Attendance
governmen
Sheet.
t agencies
P700.00
for private
individuals(ifapplicable)amount ofdamagedor lostitems
5.2 Encode thepayment details in the
Payment Database.

None

3 minutes

Social Welfare Officer
V / Division Chief
SWIDB
Operations andMarketing Division

Depends
on theguest
3 Hours and
TOTAL
category
39 minutes
and daysofutilization
Note: The facility provides a 20% discount for senior citizens, PWD, students and solo
parents upon presentation of the corresponding valid ID.

161

3. Provision of
Stakeholders

Resource

Personto

DSWD

Intermediaries

andThis process responds to the request for a resource person to capacitate the externalintermediaries and stakeholders with the needed knowledge and skills to effectively
implement social welfare and development and social protection programs and services
that are responsive to the needs of different sectoral groups in the community.
Office or Division:

Social Welfare Institutional Development Bureau - Field OfficeCounterparts

Classification:

Complex

Government to Government (G2G)
Government to Business (G2B)
All external intermediaries and stakeholders such as other National
Government Agencies (NGAs), Non-Government Organizations
Who may avail:(NGOs), Local Government Units (LGUs), and Academe and Civil
Society Organizations (CSOs)
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. Request Letter (1 scanned or printed
1. Requesting party
copy)
2. Request Form (if applicable; 1 scanned
2. Field Office (FO) Capacity Building Section
copy)(CBS) or Social Welfare Institutional Development
Section (SWIDS)
3. Field Office (FO) Capacity Building Section
3. Client Satisfaction Measurement Survey (CBS) or Social Welfare Institutional Development
Section (SWIDS)
Type of Transaction:

CLIENT STEPS
1. Submit
request letter

AGENCY ACTIONS
1.1 Receive, check, andlog the request letter.

FEES
TO BE
PAID
None

After recording, forward
the request letter to the
CBS/SWIDS
Note: Generate copies of
the request and copy
furnish the ORD, ARD,

162

PROCESSIN
G TIMEPERSONRESPONSIBLE

4 Hours

Administrative Officer II
Field Office Records andArchives Management
Section(FO RAMS)

and Assigned DCs for
information.
1.2 Receive and record
the request letter, andforward it to the Section
Head/OIC/ for review of
the request.
1.3. Receive and review
the request letter, andforward it to the assigned
staff for processing.
1.4. Review thecompleteness of therequest.

(If applicable)
Submitaccomplished
Request Formto CBS or
SWIDS
assigned staff

None

2 Hours

Training Specialist III
Protective Services
DivisionNone

4 Hours

Social Welfare Officer V
Protective Services
DivisionNone

4 Hours

Training Specialist III
Protective Services
Division

1.4.1 If the details of therequest are complete,
identify a resource
person by checking thedirectory of Core Groupof Specialists
1.4.2 If not complete,coordinate with therequestor to complete
the details.
Note:
If the request indicates
preference in RP for theactivity, the assigned
CBS/ SWIDS staff shallcheck the available list
and offer to change theRP if there shall be anavailable RP on top of
the preferred one.
If the request letter
provides unclear
information, send the163Request Form to therequester
1. 5. Once the seniorspecialist is identified per
database/list, coordinate
with the supervisor of the
CGS member(Specialist)/ to informand check on theiravailability.

None

Note: If the supervisor of
the CGS member will not
be able to respond within
an hour, assigned
CBS/SWIDS staff shallemail the CGS member
with the details of therequest.
1.5.1. If the seniorspecialist is notavailable, coordinate withthe prospective RPs in
the following order:
1. Junior Specialist (JS)
2. Program Focal (PF)
3. SWDL-Net Member
4. Other DSWD Experts
1.5.2. If no RP isavailable, coordinate withthe requestor andnegotiate the date of theactivity to suit theavailability of theprospective RP and therequester.
1.5.2.1. If the requesteris amenable to changing
164

18 Hours

Training Specialist III
Protective Services
Divisionthe date, the sameprocess of coordination,
following the sequence,shall be done.
Note: If an RP isavailable, send a
confirmation slip for
approval of theimmediate supervisor of
the RP
1.6. Prepare and forward
the Confirmation Letter/
Regret Letter, and RSO/
Referral Letter to the
CB/SWID Section Headfor review and initials.
(If regret)Accomplish
CSM Survey

1.6.1. If no RP isavailable and therequester is not
amenable to changing
the date, prepare a letterof regret.
1.7. Review and forward
the confirmation Letter/
Regret Letter, and RSO/
Referral Letter to the
Office of the Regional
Director.

None

8 Hours

Training Specialist III
Protective Services
DivisionNone

4 Hours

Social Welfare Officer V
Protective Services
Division

1.7.1. with corrections:
Return the Confirmation
Letter/ Regret Letter anddraft RSO to theassigned CBS/ SWIDS
staff.
1.7.2. with no correction:
Forward theConfirmation Letter/

165

Regret Letter, and RSO
to the Regional Director.
Note: Forward the RSO
to the DC of the RP for
countersigning before
submission for approvalof the RD
1.8. Review and approve
the Confirmation Letter/
Regret Letter, and RSO/
Referral Letter.

None

8 Hours

Regional Director
Field OfficeNone

3 Hours and
50 minutes

Training Specialist III
Protective Services
DivisionNone

10 minutes

Training Specialist III
Protective Services
Division

1.8.1. if with corrections:
Return the Confirmation
Letter/ Regret Letter, and
RSO/ Referral Letter to
CBS/SWIDS Head.
1.8.2. If with nocorrections: Approve theConfirmation Letter/
Regret Letter, and RSO/
Referral Letter thenforward to CBS/SWIDS
Administrative Staff.
1.9. Send theConfirmation Letter/
Regret Letter, and CSMS
Form (google form) to
the Requester. Thenprovide the RP
supervisor with an RSO/
Referral Letter to SWD
L-Net Member.

2. Accomplish
CSM Survey

Encode the rest of thedetails of the request to
the Database.
2.1 Administer theaccomplished CSMS
Form (google form),

166

convert it to PDF thenforward to the Document
Custodian via Email.
TOTAL

None

167

7 DaysSTANDARDS BUREAU(SB)

FRONTLINE SERVICES

168

1. Accreditation of Civil Society Organizations (CSOs): To Implement
DSWD Projects and/or Program using DSWD Funds
The process of assessing the applicant to determine whether a Civil Society
Organization is eligible to implement DSWD projects and/or programs using DSWD
funds
Office or Division:
Classification:
Type of Transaction:
Who may avail:
CHECKLIST OFREQUIREMENTS
1. Duly
AccomplishedandNotarized
Application Form
(1 original copy).

2. Audited Financial
Statements
asreceived by the
BIR/Authorizedcollecting
bank
for the past three
(3)
years
(1
photocopy).
3. Duly
Accomplished
Data Sheet of the
Directors,
Trustees,
Officers, and KeyStandards Compliance Monitoring Division (SCMD) – Standards
Bureau, DSWD Central OfficeHighly Technical
G2C - Government to Client
Social Work Agencies w/ at least one (1) year valid license to operate
WHERE TO SECURE● DSWD Central Office - Standards Bureau (SB) IBP Road,
Constitution Hills, Batasan Pambansa Complex, Quezon City
● Any DSWD Field Office - Standards Section (Regions I, II, III,
IV-A, V, VI, VII, VIII, IX, X, XI, XII, CAR, CARAGA,MIMAROPA & NCR)
● DSWD website
https://standards.dswd.gov.ph/wp-content/uploads/2022/10/D
SWD-SB-GF-002_REV-01_Application-form-for-the-accreditat
ion-of-CSOs.pdf or;
https://www.dswd.gov.ph/issuances/MCs/MC_2019-013.pdf
Provided by Applicant● DSWD Central Office - Standards Bureau (SB) IBP Road,
Constitution Hills, Batasan Pambansa Complex, Quezon City
● Any DSWD Field Office - Standards Section (Regions I, II, III,
IV-A, V, VI, VII, VIII, IX, X, XI, XII, CAR, CARAGA,MIMAROPA & NCR)
● DSWD website

169

Personnel of theapplicantCSO(1 original copy).

4. Location
sketches (spot/
satellitemap)
and photographs(façadeandinterior) of theprincipal
officeand/orsatellite
Offices(1
photocopy).
5. CertificateofGood Standing or
Certificate of No
Derogatory
Information
issued by SEC(1 original copy)
6. Duly
Accomplished
DeclarationofCommitment
pursuant to AO
No. 11 series of2019 (1 originalcopy).
ADDITIONALREQUIREMENTS
AS APPLICABLE:
1. Duly
Accomplished Listof Projects andPrograms fundedby DSWD or any
government
agency,if

https://standards.dswd.gov.ph/wp-content/uploads/2022/10/D
SWD-SB-GF-004_REV-01_IMPLEMENTING-CSO-PROFILEOF-BOARD-DIRECTORS-TRUSTEES-OFFICERS-AND-EM
P.pdf or;● https://www.dswd.gov.ph/issuances/MCs/MC_2019-013.pdf
Provided by Applicant

Securities Exchange Commission (SEC) - Company
Registration and Monitoring Department Secretariat Building, PICC
Complex, Roxas Boulevard, Pasay City, 1307

DSWD website
https://www.dswd.gov.ph/issuances/AOs/AO_2019-011.pdf or;
https://www.dswd.gov.ph/issuances/MCs/MC_2019-013.pdf

DSWD website
https://standards.dswd.gov.ph/wp-content/uploads/2022/10/DSWD-SB-GF-003_REV-01_IMPLEMENTING-CIVIL-SOCIETY-ORGANIZATION-CSO.pdf or;
https://www.dswd.gov.ph/issuances/MCs/MC_2019-013.pdf

170applicable(1
original copy).
2. Certificate of No
DSWD website
Default or Delay
https://standards.dswd.gov.ph/wp-content/uploads/2022/10/DSWD
in
Liquidating-SB-GF-005_REV-01_CERTIFICATION-OF-NO-DEFAULT-OR-DE
Funds signed by
LAY-IN-LIQUIDATING-FUNDS.pdf or;
the DSWD Field
Office Head andhttps://www.dswd.gov.ph/issuances/MCs/MC_2019-013.pdf
countersigned by
theFinance
Management
Service or by theconcerned
government
official of the other
Government
Agencies,
ifapplicable.
(DSWD-SB-CSO
A-004A)(1
original copy)
Note to Applicant: The acceptance of application documents does not imply thatthe application is already approved. The applicant must satisfy the assessment
indicators based on DSWD Memorandum Circular No.13 Series of 2019.
CLIENT STEPSAGENCY ACTIONS

1. File the Application
Form together withother
documentary
requirements to theStandards Bureau of
the DSWD Central
Office.
2.
Wait
for
the
notification on the
conduct of validation
for its application

1.1 Receive andrecordtheapplication at thee-DTMS

2.1.
If
found
complete, Standards
Bureau (SB) shallrequest the Field
Office to conduct a
Virtual/On-Site
Validation
Assessment.
171

FEES TO
BE PAID
None

PROCESSIN
G TIME
30 minutes

PERSONRESPONSIBLE

None

4 hours

Section Head

Bureau Director
Standards
Bureau2.2 Post notice to the
public or invitation tosubmit a derogatory
report.

None

4 hours

Section Head
-Information andCommunication
Technology
Management
Services (ICTMS)

Note: Within three (3)working days from thereceiptofaderogatory report, theStandards
Bureau(SB)shall notify theapplicant and require
the same to submit
anexplanation/comment within ten(10) working daysfromthereceipt
thereof. Please also
refer to Section VI.
No. 2 of MC 13 seriesof 2019.
2.3
If
found
incomplete, SB shallreturn all submitted
documents to theapplicant CSO with aletterprovidingtechnical assistanceandachecklist
indicating the lacking
required documentsNone

4 hours

Section Head

2.4 If found withirregularities,
thedocuments will not
be returned to theapplicant. It shallserve as evidence
and a ground forblacklistingNone

4 hours

Section Head

172

3. Participate in theactualVirtualorOn-siteValidation
Assessment.

3.1 Conduct Virtual or
On-SiteValidation
Assessment at theapplicantCSO’saddress or location

None

1 day (peragreedschedule)

Regional Director
DSWD Field
OfficeNone

4 daysRegional Director

None

4 days, 1hour and 30
minutes

Section Head,
Standards
BureauNote: If the applicant
recently received its
accreditationasSocial Work Agency
within six (6) months
prior to the date of its
application as an
Implementing CSO,
there is no need for
a Virtual or On-Site
Validation
Assessment, unlessthe declared projects
andprograms
appliedforaccreditation
requiresfurtherverification as per
assessment of theStandards
Bureaustaff.
4. Wait for theapproval or denial of
the application for
accreditation

4.1 Prepare andsubmit the Virtual or
On-SiteValidation
Assessment. report
to SB
4.2
Conduct
assessment
andexaminationofapplication

173

5.
ReceivetheCertificateofAccreditation or the
Denial Letter andaccomplishedtheClientSatisfaction
Measurement Survey
Form

4.3 Conduct final
review
andevaluation(An
Applicant may berequired by the SB tosubmitadditional
sets of requirements
which are deemednecessary to verify
doubtful informationand to establish
compliancetoappropriate policies.)
4.4
Issue
Confirmation Letteron the result of theevaluation

None

3 days and 2
hours

Section Head,
Division Chief,
Assistant Bureau
DirectorNone

2 days

4.5 Approve
Certificate
Accreditation
5.1
NotifyApplicantOrganization on
availability ofCertificate

the
of

None

3 days, 2
hours

Section Head,
Division Chief,
Assistant Bureau
Director, Bureau
Director
Undersecretary,
Secretary

the

None

1 hourSection HeadNone

55 minutes

Section HeadNone

5 minutes

Section Head

None

1 day and 4
hours

the
the

5.2
Issue
the
CertificateofAccreditation or the
Denial Letter throughmail or courier
5.3 Administer the
ClientSatisfaction
Measurement Form(either
onlineorpaper-based)
TOTAL
For Incomplete and Non-compliant:174

For Complete and Compliant:None

20 days

The number of minutes shall be included on the total 20 working days. This
does not include the travel time of documents from the DSWD Field Office to
the Central.

2. Accreditation of Social Welfare and Development Programs andServices (Licensed Private SWAs and Public SWDAs)
Refers to the process of assessing the Licensed Social Welfare Agency (SWA) andPublic SWDA if their Programs and Services are compliant to set standards.
Office or Division:

All Standards Section – DSWD Field OfficeStandards Compliance Monitoring Division (SCMD)Classification:
Type of Transaction:

Highly Technical
G2C - Government to Client
G2G - Government to Government
All Private Licensed SWAs with Social Welfare and Development
Programs and Services and Public SWDAs

Who may avail:
CHECKLIST OFREQUIREMENTS
A. Basic Documents
1. Duly Accomplished andNotarized
Application
Form (1 original copy)

2. Pre-accreditationassessment

WHERE TO SECURE● DSWD Central Office - Standards Bureau (SB) IBP
Road, Constitution Hills, Batasan Pambansa Complex,
Quezon City
● Any DSWD Field Office - Standards Section (Regions I,
II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII, CAR, Caraga,
MIMAROPA & NCR)
(kahit saang tanggapan ng DSWD (Regions I, II, III, IV-A,
V, VI, VII, VIII, IX, X, XI, XII, CAR, Caraga, MIMAROPA &NCR● https://standards.dswd.gov.ph/wp-content/uploads/2023/
05/DSWD-SB-GF-097_REV-00_APPLICATION-FORM-F
OR-ACCREDITATION-OF-SWD.docx● Memorandum Circular No. 21 s. 2022

175

a. For New Applicant,submitpre-assessment
conducted
byconcerned Field Officecovering the Area of
Operation(1
photocopy)
b. For Renewal, submit aself-pre-assessment
tool signed by the
SWAs Head of Agencyorauthorized
representative(1
photocopy).

https://standards.dswd.gov.ph/wp-content/uploads/2023/
03/MC_2022-021-Amended-of-MC-No.-17-s.2018-Entitle
d-Revised-Guidelines-Governing-the-RLA.pdf● Assessment Tools
For Residential:
https://standards.dswd.gov.ph/wp-content/uploads/2023/
05/DSWD-SB-GF-102_REV-00_ASSESSMENT-TOOLFOR-THE-ACCREDITATION-OF-CENTER-BASED.docx
For Community-Based:https://standards.dswd.gov.ph/wp-content/uploads/2023/
05/DSWD-SB-GF-104_REV-00_ASSESSMENT-TOOLFOR-THE-ACCREDITATION-OF-COMMUNITY-BASED.
docx
For Non-Residential Basedhttps://standards.dswd.gov.ph/wp-content/uploads/2023/
05/DSWD-SB-GF-101_REV-00_ASSESSMENT-TOOLFOR-THE-ACCREDITATION-OF-CENTER-BASED.docx
For Senior Citizens Center
https://standards.dswd.gov.ph/wp-content/uploads/2023/
05/DSWD-SB-GF-105_REV-00_ACCREDITATION-ASS
ESSMENT-TOOL-FOR-SENIOR-CITIZEN-CENTER-SC
C.docxFor Child Placement Services
https://standards.dswd.gov.ph/wp-content/uploads/2023/
05/DSWD-SB-GF-103_REV-00_ASSESSMENT-TOOFFOR-ACCREDITATION-OF-CHILD-PLACEMENT-SERVICES.doc
For Special Drugs Education Center
https://standards.dswd.gov.ph/wp-content/uploads/2023/
05/DSWD-SB-GF-106_REV-00_ASSESSMENT-TOOLFOR-THE-ACCREDITATION-OF-SPECIAL-DRUGS-ED
UCATION-CENTER.docx

176

For STACs and Hospices, Physical and Rehabilitation
Centers, Providing Free and/or Socialized Stimulation,
Therapeutic and Physical Rehabilitation Services
https://standards.dswd.gov.ph/wp-content/uploads/2023/
05/DSWD-SB-GF-107_REV-00_ASSESSMENT-TOOLFOR-THE-ACCREDITATION-OF-STIMULATION-AND-T
HERAPEUTIC-ACTIVITY-CENTERS.docx
For Reception and Action Center (RAC), Drop-In andother Centers Providing Similar Programs and Services
https://standards.dswd.gov.ph/wp-content/uploads/2023/
05/DSWD-SB-GF-096_REV-00_ACCREDITATION-TOO
L-FOR-RECEPTION-AND-ACTION-CENTERS.docx
For NVRC, AVRC and other Centers Providing Similar
Programs and Services
https://standards.dswd.gov.ph/wp-content/uploads/2023/
05/DSWD-SB-GF-095_REV-00_ACCREDITATION-ASS
ESSMENT-TOOL-FOR-NATIONAL-VOCATIONAL.docx
3. ManualofOperation
containing the SWDAs
programandadministrative
policies,
procedures and strategies
to attain its purpose/samong others (1 originalcopy)
4. Profile of Employees andVolunteers: At least one(1) full time staff who will
manage its operations (1photocopy)● https://standards.dswd.gov.ph/wp-content/uploads/2023/
08/DSWD-SB-GF-049_REV-01_MANUAL-OF-OPERATI
ON.docx● The Approved Form for the Profile of Employees andVolunteers is incorporated in the Revised Application
Form for Accreditation
https://standards.dswd.gov.ph/wp-content/uploads/2023/
05/DSWD-SB-GF-097_REV-00_APPLICATION-FORM-F
OR-ACCREDITATION-OF-SWD.docx

Note: The first two (2) Basic
Documents are needed if only
there is an update oramendment on documents
recently submitted to DSWD
Standards Bureau.
177

For
Applicantimplementing
Placement Services:

SWA’s
Child

5. Certification from DSWD
or one (1) photocopy ofthe certificate of training
attended by the hired
RSW related to childplacement
service(1
photocopyof
Certification).
B. Documents Establishing Corporate Existence and Regulatory Compliance
6. Certificationofno● Securities Exchange Commission (SEC) - Company
derogatory
information
Registration and Monitoring Department Secretariat
issued by SEC (for those
Building, PICC Complex, Roxas Boulevard, Pasay City,
operating more than six
1307(6) months upon filing of
theapplication(1
Photocopy of Certification)(not applicable for
Public SWDA)
7. ForCenterBased(Residential
andNon-Residential
Based)and Community Based,
Copy of the valid safety
certificates namely:
a. Occupancy permit
(only
for
new
buildings)
orAnnualBuilding
Inspection
Certificate (for old
buildings)(1 photocopy of
Certificate)● City/Municipal Engineering Office of Local Government
Unit covering the SWDAs area of operation● Office of the Bureau of Fire Protection in the
City/Municipal Local Government Unit covering theSWDAs area of operation● City/Municipal Health Office of Local Government Unit
covering the SWDAs area of operation or Private Service
Provider178

b. Fire
SafetyInspection
Certificate Water (1photocopyof
Certificate)c. WaterPotability
Certificate
or
Sanitary Permit (1photocopyof
Certificate)
C. Documents Establishing Track Record and Good Standing
8. ABSNET
Membership
Certification
fromtheRegional ABSNET (RAB)
President or Chairpersonof the Cluster ABSNET(CAB) or the authorized
ABSNET Officer attestingtheactiveABSNET
membershipoftheapplicantSWDA(1photocopy of Certificate)● https://standards.dswd.gov.ph/wp-content/uploads/2023/
08/DSWD-SB-GF-065_REV-01_ABSNET-Active-Membership-certification.docx

For RAB President,
the Standards Section
shall be the one toissue the required
certification.
9. Work and Financial Planfor the two (2) succeeding
years (1 original copy).

● https://standards.dswd.gov.ph/wp-content/uploads/2023/
08/DSWD-SB-GF-054_REV-01_Work-and-Financial-Pla
n.docx

10. Certification
fromthe
Board of Trustees and/or
the funding agency tofinancially support theorganization to operate forat least two (2) years (1● Board Resolution by the Organization
Not applicable for public SWDAs

179

Notarized and Updated
Photocopy of Certification)
11. Annual Accomplishment ● https://standards.dswd.gov.ph/wp-content/uploads/2023/08/
Report of the previous
DSWD-SB-GF-051_REV-01_Annual-Report.docx
year (1 photocopy ofreport)
12. Audited Financial Report● For Public SWDA, Copy of Consolidated Annual Auditof the previous year (1Report;photocopy of Audited
Financial Report)● For Licensed SWA, Copy of Audited Financial
Statement duly received by BIR or SEC.
● https://standards.dswd.gov.ph/wp-content/uploads/2023/
08/DSWD-SB-GF-053_REV-01_Financial-Report.docx
13. For applicants with pastand current partnershipwith the DSWD thatinvolved transfer of funds(1
photocopyof
Certificate).

Certification from DSWD Office that the applicant is free fromany financial liability/obligation

14. ProcessingFee₱1,000.00(1 Photocopy of Receipt)

Cashier Division, DSWD

Note to Applicant: The acceptance of application documents does not imply thatthe application is already approved. The applicant must satisfy the assessment
indicators on the Accreditation Tools based on DSWD Memorandum Circular No.
21 Series of 2022.
CLIENT STEPS

FEES
TO BE
PAID

AGENCY ACTIONSPROCESSINGTIMEPERSONRESPONSIBLE

Not Applicable

Bureau Director
Standards Bureau

A. Assessment Procedures for Walk-in Applicants
1. Secure application
form thru the DSWD
Website/ Standards
Bureau/Field Office

1.1 Upload and makeavailableofthenecessary documents inthe DSWD website/Standards Bureau

180

None

the 2.1Receivetheand documentary
requirements
andprovide the applicant
SWDA
with
an
applicationreference
numberforeasy
tracking and reference.

None

5 minutes

Bureau Director
Standards Bureau

3.
Securean 3.1 Determine whether
Acknowledgement
thesubmitted
Receipt(stamped documents are:received)ofthesubmitted
Complete - provide
requirements
the
SWDA
an
acknowledgement
Note: For incomplete
receipt and log therequirements,
thereceipt of application
applicantSWDA
documents into the
shall
sign
the
Document Tracking
acknowledgement of
System (DTS) forthe
returnedStandards Bureau
documents and thechecklistof
theIncomplete - returnlacking
alldocuments
requirements.
submitted
accompanied by achecklistof
requirements
forapplicant
SWDA’scompliance. Advise
the applicant, thatthe application will
not be processed
until
the lacking
requirementsaresubmitted

None

5 minutes

Section Head

4. Request for the 4.1
PrepareBillingbilling statement.
Statement and instructapplicants to proceed totheFinancialNone**5 minutes

Section Head2.
Submitapplication
supporting
documents

181

5.
Pay
processing fee

Management
Service(DSWD Cashier, 2nd
Floor,
MatapatBuilding) for applicantsat DSWD Central Office.
the 5.1 Process payment ₱1,000.0
and
issue
Official
0
Receipt.

6.
Providethe
DSWD
Standards
Bureauthephotocopy of the
Official Receipt (OR).
7. Wait for the resultof the documents
review and notice ofVirtual Assessment.

**5 minutes

Section Head
Cashier Section

6.1
Receivethephotocopy of the Official
Receipt
fromtheapplicant SWDA.

None

5 minutes

Bureau Director
Standards Bureau

7.1
Reviewthesubmitted documents as
to completeness andcompliance.
7.2
Assessthesubmitted documents.

None

4 days, 7 hours
40 minutes

Section HeadNone

2 daysSection HeadIf found complete andcompliant, prepare an
Acknowledgement
Letternotifyingtheconduct of a 2-day
Virtual/on-site
Assessment.
If found incompleteornon-compliant,
shall
send
an
Acknowledgement
Letter to the SWDA
containing
thechecklistof
documentsforcompliance to be
securedoraccomplishedtogether with all theapplication
182

8. Participate in the
conduct of an
accreditationassessment

9. Wait for the resultof Assessment.

documents
submitted.
8.1
Conducts
theaccreditationassessment (virtual oron-site) through thefollowing activities:
8.1.1
Focus
Group
Discussion with Clients
8.1.2 Interview with the
staff
8.1.3
Reviewofdocuments
8.1.4 Ocular Inspection
ActionPlanning/
Exit Conference
9.1
PrepareConfirmation ReportNone

2 daysdepending on
the Programs
and ServicesforAccreditation

Section Head

1 day for Senior
Citizen Center

None

1.5 days

Section Head

Section Head

If
favorable,
theTechnical Staff shallprepare the confirmation
Report and Certificate of
Accreditation.

None

If not favorable, theTechnical Staff shalldetail the Assessors
Findings to which the
SWDA is expected totake action and comply
with.

None

1 day

Section Head

9.2
Review
andapprovaloftheconfirmation reportNone

4 daysSectionHead/Division
Chief/Bureau
Director

183

1 day

10.
Receive theCertificateofAccreditation
through mail/courieror pick-up at theStandards
Bureauand accomplish andsubmitClientSatisfaction
Measurement Form

10.1
Send
the
Confirmation ReportNone

2 daysSection Head

None

*5 minutes

Section HeadIf favorable, send theConfirmation
Reportandcertificateofaccreditation. Notify the
SWDA
on
the
availabilityoftheCertificateofAccreditation for releasethrough various means
per preference indicatedin the application form.
(direct
pick-upor
courier)
If not favorable, send
the confirmation report.
10.2 Administerthe
ClientSatisfaction
MeasurementForm(either
onlineorpaper-based)
TOTAL₱1,000.00Senior Citizen Center: None

20 working
days
19 working
days
B. Processing Procedures of Applications submitted at Standards Bureau throughEMail/Courier:
FEES
PROCESSINGPERSONCLIENT STEPSAGENCY ACTIONS
TO BE
TIME
RESPONSIBLE
PAID
Bureau Director1.
Send
the 1.1Log receipt into theNone
1 hourStandards
BureauApplication
Form Document
Tracking
together with the System
(DTS)
for
prescribedStandards Bureau. This
documentary
shall be routed to therequirements
for Assigned
Technical
Accreditation:
Staff.
Social Work Agency

184

Standards Bureau
DSWD
Central
Office,IBP Road, Batasan
Pambansa Complex,
Constitution
Hills,
Quezon City
2. Waits the result of 2.1 Determine whether
thedocuments thesubmitted
review
documents
arecomplete.
2.2 If complete:None

4 days and 7
hours

Section HeadNone

2 daysSection Head

5 minutes

Section Head

5 minutes

Section Head
Cashier Section

Prepareacknowledgement letter
indicating the paymentof processing fee andscheduleofaccreditation and theapproved
acknowledgement letter
2.3 If incomplete:
Prepareacknowledgement letterandreturnall
documents
submitted
accompaniedbyachecklistof
requirements
forapplicant
SWDA’scompliance and sendtheapproved
acknowledgement letter
3.1 Prepare and provide
the applicant SWDA
withthebillingstatement

3. If cash: secureNonebillingstatementfrom the DSWD
Field
Office andCentral Office
4.
Payment
of 4.1. Process payment ₱1,000.0
processing fee
andissues
Official 0
Receipt.
185Note:
If
cash,
present the BillingStatement at the
Cashier and settle
the required fee.

Applicant’s
discretion for
online payment

If online: settle atanyauthorized
service provider
5.
Provideaphotocopy of the
Official Receipt (OR)through the followingmeans:
a. Scanned copy oftheOfficial
Receipt
sb@dswd.gov.phwith the subject:
Name
of
the
Organization_
Copy of OR for
Accreditation.

5.1 Acknowledge thecopy of the Official
Receipt
from
the
SWDA.

None

5 Minutes

Section HeadNone

2 daysdepending on
the Programs
and Services

Section HeadNote:
For the Copy of OR sent
throughemail:
theSupport Staff managing
the Official email of theStandards Bureau shallacknowledge the receiptof the Official Receipt
and provide the copy to
the Assigned TechnicalStaff.

b. Hand-carrythe
PhotocopyofOfficial Receipt toStandards
Bureau.
c. CourierthePhotocopyofOfficial Receipt toStandards
Bureau.
6. Participate in the
6.1
Conduct
theconduct ofaccreditation
accreditationassessment (virtual orassessment
186actual visit) through thefollowing activities:

1 day for Senior
Citizen Center

None

4 working days

Section Head

7.2 If favorable, theTechnical Staff shallprepare the confirmation
Report and Certificate of
Accreditation.
7.3
Review
andapprovaloftheconfirmation report andcertificationofaccreditationNone

3 working days

Section HeadNone

3 working days

7.4 If not favorable, theTechnical Staff shalldetail the Assessors
Findings to which the
SWDA is expected totake action and comply
with.
7.5
Review andapprovaloftheconfirmation reportNone

3 working days

SectionHead/Division
Chief/Bureau
Director,
Undersecretary,
Assistantsecretary
Section HeadNone

3 working days

the 8.1 Sends Confirmationof Report

None

1 working day

7. Await the result ofAssessment.

8.
Receive
Certificate

a. Focus
Group
Discussion
with
Clientsb. Interview with thestaff
c. Reviewofdocumentsd. Ocular Inspectione. Action
Planning/
Exit Conference
7.1
PrepareConfirmation ReportforAccreditation

187

SectionHead/Division
Chief/ Bureau
Director
Section Head

Accreditation
through mail/courierof pick-up at theStandards
Bureauand accomplish the
ClientSatisfaction
Measurement FormIf favorable, send theConfirmation
Reportandcertificateofaccreditation. Notify the
SWDA
on
the
availabilityoftheCertificateofAccreditation for releasethrough various means
per preference indicatedin the application form.
(direct
pick-upor
courier)
If not favorable,
sendtheconfirmation report.
8.3
Administerthe
Client Satisfaction
Measurement Form(either online or
paper-based)

None

TOTAL ₱1,000.00Social Welfare Agency:
Senior Citizen Center: None

Included in thetime allotted in
the actual
assessment

Section Head

20 working
days

19 working
days
The number of minutes shall be included on the total working days. This does
not include the travel time of documents from the DSWD Field Office to theCentral Office, and vice versa.

188

3. Accreditation of Social Worker Managing Court Cases
The process of assessing the Social Workers managing court-related cases as totheir compliance to delivery of quality service.
Office:Type of Transaction:
Type of Transaction:
Who may avail:All Standards Section – DSWD Field OfficeStandards Compliance and Monitoring Division (SCMD)Standards Bureau – DSWD Central OfficeHighly Technical
G2C - Government to Client
G2G - Government to Government
All Social Workers who are direct practitioners including
supervisors from the DSWD Field Offices, residential, andcenter-based facilities, Local Government Units, other National
Government Agencies, Court Social Workers, Non-Government
Organizations, and individual practitioners managing court
cases of the disadvantaged groups.

CHECKLIST OF REQUIREMENTS
A. New Applicants: For Social Workers
1. Application Form for Accreditation ofSocial Workers Managing Court Cases(Annex A) (1 Original Copy or Photocopy
of Notarized Application Form)

WHERE TO SECURE● DSWD Central Office - Standards
Bureau (SB)IBP Road, Constitution Hills, Batasan
Pambansa Complex, Quezon City
● Any DSWD Field Office - Standards
Section (Regions I, II, III, IV-A, V, VI,
VII, VIII, IX, X, XI, XII, CAR, CARAGA,MIMAROPA & NCR)
● Refer to DSWD Website –Memorandum Circular No. 13 series of2022 for the form
Professional Regulations Commission (PRC)

2. Professional Regulations Commission
Registration ID Card (1 photocopy ofvalid PRC ID)

189

3. Training Certificate to basic and/or client
specific course training (at least 45
hours) from the training, seminars,
conference and other relevant training on
case management or court related cases
from the last three (3) years prior toapplication (1 photocopy of training
certificate)
In case of a lost certificate, a certification
issued by the training provider may bepresented.
4. Recent Certificate ofCompletion/Participation on refresher
course on case management of court
related cases (if basic course was taken
more than 3 years ago) or at least twenty(20) hours of training on relevant laws
(1 photocopy of Certificate ofCompletion).
5. Summary documentation of ten (10)cases managed for the past three (3)years of any of the disadvantaged
groups (Annex B)(1 photocopy of Summary
documentation)
6. Letter of Recommendation attesting to
the competence of the social worker(1 photocopy Letter of Recommendation)

7. The following documents on cases
handled must be made available during
on-site assessment:
a. Updated Social Case Study
Reports;b. Updated Progress/running
notes;
c. Case summaries;

Any of the following:● DSWD or its recognizedinstitutions● licensed
and/oraccredited
agencies● Civil Service Commission● PASWI● Department of Justice● Philippine National Police

partnerTraining Provider

Refer to DSWD Website – Memorandum
Circular No. 13 series of 2022 for thetemplate

Any of the following:● Supervisor of the applicant;● Philippine Association of Social Workers,
Inc. (PASWI);● If LGU designated court social worker,
from the clerk of court
Applicant/Client

190

training

d. Case conference proceedings/
notes
e. Court Order/ Decisions
f. Other relevant documentation
pertaining to the cases
A.1 New Applicants: For Supervising Social Workers
1. Notarized Application Form for● DSWD Central Office - Standards
Accreditation of Social Workers
Bureau (SB)Managing Court Cases (Annex A)
IBP Road, Constitution Hills, Batasan(1 original)
Pambansa Complex, Quezon City
● Any DSWD Field Office - Standards
Section (Regions I, II, III, IV-A, V, VI,
VII, VIII, IX, X, XI, XII, CAR, CARAGA,MIMAROPA & NCR)
● Refer to DSWD Website –Memorandum Circular No. 13 series of2022 for the form
Philippine Regulations Commission(PRC)

2. Professional Regulations Commission
Registration ID Card (1 valid photocopy
of PRC ID)
3. Training Certificate to basic and/or client
specific course training (at least 45
hours) from the training, seminars,
conference and other relevant training on
case management or court related cases
from the last three (3) years prior toapplication. (1 photocopy of Training
Certificate)
In case of a lost certificate, a certification
issued by the training provider may bepresented.
4. Summary of documentation of at least
two (2) cases managed for the last three(3) years (Annex B) (1 photocopy ofSummary of Documentation)
5. Summary list of cases
reviewed/approved as supervisor (Annex

191

Any of the following:● DSWD or its recognizedinstitutions● licensed
and/oraccredited
agencies● CPTCSA● PASWI● Department of Justice● Philippine National Police

Provided by Applicant/Client

Provided by Applicant/ Social Worker

training
partnerC) (1 photocopy of summary list of cases
reviewed)
5.1 Technical supervisory notes to atleast one (1) supervises as proof ofproviding technical assistance.
(1 photocopy of technical supervisory
notes)
6. The following documents on cases
handled must be made available during
on-site assessment:
a. Updated Case Study Reports;
b. Progress/running notes;
c. Case summaries;
d. Case conference proceedings/
notes
e. Court Order/ Decisions
f. Other relevant documentation
pertaining to the cases
B. Renewal: For Social Workers
1. First four (4) requirements stated underSocial Worker for renewal
2. Summary of documentation of at least
three (3) active cases managed for thelast three (3) years (Annex B)(1
photocopyofsummaryof
documentation)
3. Recommendation from the Supervisor
attesting to the competence of social
worker in managing court cases(1 photocopy of Recommendation)
4. The following documents on cases
handled must be made available during
on-site assessment:
a. Updated Case Study Reports;
b. Updated progress notes;
c. Case conference proceedings/
notes
d. Court Order/Decisione. Other relevant documentation
pertaining to the cases

192

Applicant/Client(As stated above)
Provided by Applicant/ Client

Provided by Applicant/ Supervisor

Provided by Applicant/Client5. Previous Certificate of Accreditation(1 photocopy of Certificate)

Provided by Applicant

B.1. Renewal: For Supervising Social Workers
1. All of the six (6) requirements stated(As stated above)
under Supervising Social Worker for
renewal2. Previous Certificate of Accreditation
Provided by Applicant(1 photocopy of Certificate)
Note to Applicant: The acceptance of application documents does not imply that theapplication is already approved. The applicant must satisfy the assessment indicators
based on DSWD Memorandum Circular No. 13 Series of 2022.
FEES TO
BE PAID
A. Applications received through Walk-in Applicants
1. Submit
1.1 The Field OfficeNone
Application form
Standards Section(Annex A) at theSupport Staff shallconcerned DSWD
receive submitted
Field Offices (FO) – documents with its
Standards
original copies. A
technical staff
Document Reference
together with the
Number shall be
requirements
provided to thestated above.
applicant for easy
tracking.
1.2 If complete, theNoneTechnical Staff
assigned by the
Section Head will thenproceed with the
pre-assessment
process.
1.3 If incomplete,None
documents shall be
returned accompanied
by provision oftechnical assistanceand checklist ofrequirements.
CLIENT STEPSAGENCY ACTIONS

193

PROCESSINGTIMEPERSONRESPONSIBLE

30 minutes

Regional Director
DSWD Field Office

30 minutes

Regional Director
DSWD Field Office

30 minutes

Regional Director
DSWD Field OfficeB. Applications received through Mail/Courier
1. Send the
1.1 The Field OfficeApplication Form
Standards Staff shall(Annex A) withreceive the submitted
completedocuments and farm it
requirements thru
out to the Standards
mail/courier to the
Head Section.
concerned DSWD
Field Office (FO) –Standards Office or
through theconcerned official
email of the FO
Standards statedabove.
1.2 Review the
documents as tocompleteness then theconcerned TechnicalStaff shall proceedwith thepre-assessment.
1.3 The technical staff
shall conduct a desk
review and determine
compliance.
1.4 If requirements arecomplete andcompliant, the Field
Office-Standards
Section shall prepare a
pre-assessment report
and/or endorsement
report to Standards
Bureau along with theacknowledgement
letter to the applicant
Social Worker on thestatus of theapplication.

194

None

30 minutes

Regional Director
DSWD Field OfficeNone

4 hours

Regional Director
DSWD Field OfficeNone

4 daysRegional Director
DSWD Field Office

None

1 day

Regional Director
DSWD Field Office1.5 If incomplete or
non-compliant, an
acknowledgement
letter shall be preparedindicating the checklistof lacking documents.
1.6 Endorse one (1)set of copy of theapplication
requirements and thesigned/approved
pre-assessment report
and/or endorsement
report shall beendorsed to DSWDStandards Bureau, andfile the other copy in
the Field Office.
The signed/approved
acknowledgement
letter shall also be sent
to the applicant Social
Worker.
1.7 The Standards
Bureau- Support Staff
shall receive theendorsed applicationand endorse it to theStandards Compliance
Monitoring Division(SCMD) through theconcerned Section
Head.
1.8 The Standards
Compliance Monitoring
Division (SCMD)Technical Staff shallreview the applicationand documents
submitted by the
Applicant through theField Office.
195

None

1 hourRegional Director
DSWD Field OfficeNone

1 hourRegional Director
DSWD Field OfficeNone

2 hours

Section Head

None

1 day

Section Head

1.9 If complete andcompliant, preparationof acknowledgement
letter indicating theschedule and mode ofaccreditation shall be
made:
1.9.1 Under Normal
circumstances actual
accreditation visit shallbe conducted;
1.9.2 During the stateof calamity/
emergency, virtual
accreditation shall be
conducted
1.10 If incomplete or
non-compliant, theTechnical Staff to also
prepare an
acknowledgement
letter indicating thechecklist of lacking
documents.
1.11 If the submitted
documents arecomplete andcompliant, the signed
and approved
Acknowledgement
letter shall beendorsed to theApplicant through theField Office on theschedule of theassessment

2. The Applicant
shall coordinate
and participate in

2.1 The technicalstaff shall conduct
assessment through
196

None

1 day

Section Head

None

1 day

Section HeadNone

2 hours

Section Head

None

1 day
(per agreed
schedule)

Section Headthe scheduled
Assessment withStandards Bureau

3. Wait for theissuance of theaccreditation
certificate.

review of caserecords, interview of
the applicant andclient/s, and conductof other relevant
activities.
2.2 ConcernedTechnical Staff shallprepare theConfirmation Report
Certificate of
Accreditation,
Executive Summary
for the Assistant
Secretary andUndersecretary andthe transmittal memo
for review andapproval of the Section
Head and Division
Chief.
*If the applicant/s falls
below the set
standards, the said
applicant/s shall begiven appropriatetechnical assistanceon the areas needing
improvement. A
re-assessment shall be
conducted after six
months.
3.1 Standards Bureau
Director shall review
and/or approve andendorse theConfirmation Report,
Executive Summary,Certificate of
Accreditation andtransmittal memo to

197

None

5 days and 2
hours
after
conductofassessment

Section Head,
Division Chief

None

1 day and 1
hour

Regional Director
DSWD Field Officethe Assistant Cluster
Head.
If withinputs/comments/
corrections, thedocuments shall be
returned to thetechnical staff.
3.2 The Assistant
Secretary shall review
and/or approve andendorse the Executive
Summary, Certificateof Accreditation andtransmittal memo to
the Undersecretary.
If there will be
inputs/comments, it
shall be returned to
the Standards
Bureau.
3.3 TheUndersecretary shallreview and/or approve
the Certificate of
Accreditation and otherapproved attacheddocuments.
3.4 Standards Bureau
Director shall endorse
the approved
Certificate of
Accreditation to thequalified Social Worker
through the Field
Office.
3.4.1 One set of copyof the approved
Confirmation Report
and Certificate of
Accreditation shall be
198

None

2 daysAssistant
SecretaryNone

2 daysUndersecretaryNone

3 hours

Section Head,
Division Chief,
Bureau Director

transmitted to Records
Section

4.1 Notify the
ApplicantOrganization on theavailability of theCertificate

None

1 hour and 30
minutes

Regional Director
DSWD Field Office

4.2 Issue theCertificate of
Accreditation by mailor pick-up at the Field
Office
4.3 Provide theApplicant the Client
Satisfaction
Measurement FormTOTAL Processing TimeNone

1 hour and 55
minutes

Regional Director
DSWD Field OfficeNone

5 minutes

Regional Director
DSWD Field OfficeNone

20 working days

4. Receive theCertificate of
Accreditation by
mail or pick-up at
the Field Office

The number of minutes shall be included on the total 20 working days. This does
not include the travel time of documents from the DSWD Field Office to theCentral Office, and vice versa.

4. Endorsement of Duty Exempt Importation of Donations to SWDAs
The process of assessing the applicant SWDA to determine whether its submitted
requirements suffice their exemption from paying customs dues for the release of foreign
donations consigned to them.
Office or Division:

All concerned Standards Section – DSWD Field OfficeStandards Compliance Monitoring Division (SCMD) – Standards
Bureau, DSWD Central OfficeClassification:

Highly TechnicalType of Transaction:

G2C - Government to Client

199

Who may avail of:Registered, Licensed and/or accredited private Social Welfare andDevelopment Agencies (SWDAs) in accordance to section 800(m) of
the Republic Act No. 10863, otherwise known as the Customs
Modernization and Tariff Act (CMTA) of 2016, who wish to exempt from
customs dues the foreign donations consigned to them.

CHECKLIST OF REQUIREMENTS
1. Application form (DSWD DFE Form
1) (1 original copy)

WHERE TO SECURE● DSWD Central Office - Standards Bureau(SB)
IBP Road, Constitution Hills, Batasan
Pambansa Complex, Quezon City

● Any DSWD Field Office - Standards
Section (Regions I, II, III, IV-A, V, VI, VII,
VIII, IX, X, XI, XII, CAR, Caraga,
MIMAROPA & NCR)

2. Authenticated Deed of Donation fromthe Philippine Consular Office of thecountry of origin (1 original or
certified true copy)
3. Notarized Deed of Acceptance (1original copy)
4. Copy of valid DSWD Registration,
License and/or Accreditation
Certificate (1 photocopy)
5. Bill of Lading or Airway Bill (1 originalor certified true copy)
6. Packing List (1 original or certified
true copy)
7. Plan of Distribution (1 original copy)● https://www.dswd.gov.ph/issuances/MCs/
MC_2019-021.pdf – DSWD DFE Form 1
Philippine Consular Office (i.e. embassy or
consulate) of the country of origin- Apostilled Deed of Donation
Notary public
Issued by the DSWD to the licensed and/or
accredited SWDA
Carrier (or agent) to acknowledge receipt
of cargo for shipment, usually provided by thedonor to the donee.
Carrier (or agent) to acknowledge receipt
of cargo for shipment, usually provided by thedonor to the donee● DSWD Central Office - Standards Bureau(SB)
IBP Road, Constitution Hills, Batasan
Pambansa Complex, Quezon City

● Any DSWD Field Office - Standards
Section (Regions I, II, III, IV-A, V, VI, VII,

200

VIII, IX, X, XI, XII,MIMAROPA & NCR)

CAR,

Caraga,● https://www.dswd.gov.ph/issuances/MCs/
MC_2019-021.pdf – DSWD DFE Form 2- To be certified and endorsed by the
DSWD Field Office(s) having jurisdiction
over the target area for distribution
OPTIONAL REQUIREMENTS
1. Certification from Food and Drug
Food and Drug Administration – Civic Drive,
Administration (FDA), in case ofFilinvest Corporate City, Alabang, Muntinlupa
medicines (1 photocopy)
City 1781
2. Notarized distribution report on latest● DSWD Central Office - Standards Bureau
shipment, if not the first time to import(SB)foreign donations (1 original copy)
IBP Road, Constitution Hills, Batasan
Pambansa Complex, Quezon City

● Any DSWD Field Office - Standards
Section (Regions I, II, III, IV-A, V, VI, VII,
VIII, IX, X, XI, XII, CAR, Caraga,
MIMAROPA & NCR)
● https://www.dswd.gov.ph/issuances/MCs/
MC_2019-021.pdf – DSWD DFE Form 3- To be certified correct by the concerned
DSWD Field Office
Appropriate government agencies

3. Proof of prior agreements orapproved arrangements, in case ofrelief items other than food andmedicines (1 photocopy)
Note to Applicant: The acceptance of application documents does not imply that theapplication is already approved. The applicant must satisfy the assessment indicators based on
DSWD Memorandum Circular No. 21 Series of 2019.
CLIENT STEPSAGENCY ACTIONSFEES TO
BE PAID

A. For Walk-In Applicants

201

PROCESSINGTIMEPERSONRESPONSIBLE

Not Applicable(NA)

Not Applicable(NA). Application
Form is readily
downloadable

1.
Secureapplication form thru
the DSWD Website
or from the DSWD
Field Office Website

1.1
Provide theclientwithapplication form andchecklistof
requirements in thewebsiteNone

2. Pay Processing
Fee at the Cash
Section of the Field
Office and provide a
copy
to
the
Standards Section
3.
Submit theapplication
documents at the
Field
OfficeStandards Section
Note:
In
case
distribution
shalltake place in morethan one region, theSWDA must submit
a distribution plan
approved by theconcerned DSWD
Field Office. Also,
forapplications
electronicallysubmitted,
theapplicant still submit
theoriginal
documents to the
Field
Officeforonwardendorsement to theStandards Bureau

2.1
Receive
payment for therequired processing
fee and issue official
receipt (OR)₱1,000.00

10 minutes

Section HeadCash Section

3.1
Review
thecompletenessandcorrectness of thesubmitted
application
documents based on
the checklist.

None

30 minutes

Regional Director
DSWD Field
OfficeIf complete, forwardfor
tracking
toSupport Staff
If incomplete, returnto the applicant,provideTA
andchecklistof
requirements.

3.2 Log its receipt
into the document
tracking system

None

202

7 minutes

Regional Director
DSWD Field
Office3.3
Provide theNonewalk-inapplicantwith a document
reference number foreasy tracking.
B. For Applications Sent through Email/Courier

8 minutes

Regional Director
DSWD Field
OfficeNot Applicable(NA)

Not Applicable(NA). Application
Form is readily
downloadable

1.
Secureapplication form thru
the DSWD Website
or from the DSWD
Field Office Website

1.1
Provide theclientwithapplication form andchecklistof
requirements in thewebsiteNone

2. Pay Processing
Fee at the Cash
Section of the Field
Office and provide a
copy
to
the
Standards Section
3.
Submit theapplication
documents via email
at the official Field
OfficeStandards
Sectionemail
address
Note:
In
case
distribution
shalltake place in morethan one region, theSWDA must submit
a distribution plan
approved by theconcerned DSWD
Field Office. Also,
forapplications
electronicallysubmitted,
theapplicant still submit
theoriginal
documents to the

2.1
Receive
payment for therequired processing
fee and issue official
receipt (OR)₱1,000.00

10 minutes

Section HeadCash Section

3.1
Review thecompletenessandcorrectness of thesubmitted
application
documents based on
the checklist.

None

30 minutes

Regional Director
DSWD Field
OfficeIf complete, forwardfor
tracking
toSupport Staff
If incomplete, returnto the applicant,provideTA
andchecklistof
requirements.

203

FieldOfficeforonwardendorsement to theStandards Bureau

4. Wait forresultsofassessment.

the
the

3.2 Log its receipt
into the document
tracking system

None

7 minutes

Regional Director
DSWD Field
Office3.3
Provide thewalk-inapplicantwith a document
reference
numberfor easy tracking.
4.1
Review andconduct assessmentof the submitted
application
documentsforeligibility
andcompliancetodocumentary
requirements;

None

8 minutes

Regional Director
DSWD Field
Office

None

1 day

Regional Director
DSWD Field
Office

None

1 day

Regional Director
DSWD Field
Office4.2
If foundcomplianttoeligibility
anddocumentary
requirements
Prepare for conductof area visit

204

4.3
If
found
non-complianttoeligibility
anddocumentary
requirements

None

1 day

Regional Director
DSWD Field
OfficeReturn application
documents to theapplicant with aletter and checklist
citing reasons fordisapprovalwithtechnical assistanceon how to rectify
non-complianceand/orsubmitlackingrequirements
Provide the applicant
theClientSatisfaction
Measurement Form
Note: Technical assistance through phone call, e-mail, text, chat or face-to-face technicalassistance shall be provided while written communication shall be provided for applications
submitted via courier or email, as applicable. In case of incomplete documents where the returnof said documents cannot be facilitated due to unavailability of the service provider, an
acknowledgment letter shall be sent electronically and with the checklist of documents forcompliance.
Regional Director
5. Participate in the 5.1 Conduct areaNone
2 daysDSWD Field
conduct of Validation visit,obtains(per agreed
OfficeVisit
in-depth information
schedule)
concerning
administrative andoperational aspectsof the program.
(Optional)
If found to be
deficient after thevalidation, to return
the application to
the applicant and205

providethenecessary technicalassistancetocomply with therequirement/s.
5.2 Endorse thedraft
acknowledgment
lettertothe
Regional Director for
approval
5.3 Endorse theapplication to theStandards Bureau at
the Central OfficeNone

1 working day

Regional Director
DSWD Field
Office

None

1 day

Regional Director
DSWD Field
Office5.4 Receive and
check
the
completeness of thesubmitted
application
documents.
5.5Logs its receipt
into the Electronic
Document
Transaction
Management
System (EDTMS)

None

15 minutes

Section HeadNone

15 minutes

Regional Director
DSWD Field
Office5.6 Conduct final
review of submitted
application
documents

None

2 days and 6
hours

Section Head,
Division Chief,
Assistant Bureau
Director, Bureau
DirectorIf
foundincompleteornon-compliant,inform the Field
Officeconcerned
that the application
shall
not
be
processed
unlessthecomplete206

documents
have
been
endorsed/submitted.
Ifcompliant,forwardtheapplication to the
OfficeoftheAssistant Secretary
supervisingtheStandards Bureau
with the following:● Endorsement
letter to the
DOF Conforme
lettertoapplicant that itshould comply
withpost-facilitation
requirements● Lettertoconcerned
DSWD
Field
Officeinforming themof
theendorsement
Ifdisapproved,
returnthedocuments
and
send
a
writtencommunication
totheconcerned
DSWD Field Office,copy furnished theapplicant, indicating
reasonsfor
disapproving
theapplication.
5.7
Endorse therequest
to
the

None

207

1 day

Assistant
Secretary

Assistant Secretaryforreview,affix
initialstotheEndorsement Letter
to DOF
5.8
Endorse therequesttothe
Undersecretary forreview and affix
initialtotheEndorsement Letter
to DOF
5.9
Final review
and approval of theEndorsement
to
DOF
Affix signature to theendorsement letter
to DOF
6.
Approved 6.1 Communicate toapplicants to pick up the applicant andtheEndorsement Field
Office theLetterapprovaloftheEndorsement.

7. Accomplished
Client Satisfaction
Measurement Form
TOTAL

None

1 day

UndersecretaryNone

2 daysUndersecretaryNone

10 minutes

Section Head,
Division Chief,
Assistant Bureau
Director, Bureau
DirectorNone

10 minutes

Section HeadNone

5 minutes

Section Head

₱1,000.00

Fourteen (14)working days

₱1,000.00

3 workingdays

6.2 Preparation oftheEndorsement
Letter for pick-up of
the applicant andreceipt of signed
Conforme Letter
7.1Administerthe
Client Satisfaction
Measurement Form(either online or
paper-based)
Complete andCompliant:Complete but
non-Compliant
Submission:

208

For Incomplete
Submission:None
1 hour
The number of minutes shall be included on the total 14 working days. This
does not include the travel time of documents from the DSWD Field Office to
the Central Office, and vice versa.

5. Issuance Of Certificate Of Authority To Conduct National
Fund-Raising Campaign To Individual, Corporation, Organization:
National Regular Permit
The process of assessing the applicant person/individual, corporation, organization or
association eligibility to conduct fundraising campaigns.
All Standards Section – DSWD Field OfficeStandards Compliance Monitoring Division (SCMD)Classification:
Highly Technical
G2C - Government to ClientType of Transaction:
G2G - Government to Government
All eligible persons, corporations, organizations or associations
including registered, licensed and/or accredited social welfare
Who may avail:and development agencies (SWDAs) and social welfare arm of
religious organizations desiring to solicit funds for charitable andpublic welfare purposes in more than one (1) region.
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
A. For Registered, Licensed and Accredited SWDAs including Social Welfare Arm of
religious organizations desiring to solicit funds for charitable and public welfare
purposes in more than one (1) region.
1. Duly
Accomplished
Application
Form● DSWD Central Office - Standards(1 original copy)
Bureau (SBIBP Road, Constitution
Hills, Batasan Pambansa Complex,
Quezon City
Office or Division:● All DSWD Field Office - Standards
Section (Regions I, II, III, IV-A, V, VI,
VII, VIII, IX, X, XI, XII, CAR, CARAGA,MIMAROPA & NCR)

● https://standards.dswd.gov.ph/wp-content/uploads/2022/10/DSWD-SB-GF-0
80_REV-01_APPLICATION-FOR-AUT
209

2. Certificate

of Registration which has
jurisdiction to regulate the endorsing SWDA,
and Articles of Incorporation and By-Laws, if
newapplication(1 original certified true copy)*Not applicable to Government Agencies andSWDAs with Valid RLA

3. Certificate of Good Standing, or Updated
Certificate of Corporate Filing/Accomplished
General Information Sheet (GIS) from SEC
or any government regulatory agencies thathas jurisdiction to regulate the applicant
organization or agency (1 original copy).
*Not applicable to Government Agencies andSWDAs with Valid RLA.

4. Project Proposal on the intended public
solicitation approved by the Head of Agency
including the work and financial plan (WFP)
of the intended activity indicating details of
the methodology to be used (1 original copy)

HORITY-TO-CONDUCT-SOLICITATIO
N-FUND-RAISING-CAMPAIGN.pdf● Securities Exchange Commission(SEC) - Company Registration andMonitoring Department Secretariat
Building, PICC Complex, Roxas
Boulevard, Pasay City, 1307
● Any SEC Extension Office (Baguio
City, Tarlac City, Legazpi City, Cebu
City, Iloilo City, Cagayan De Oro City,
Davao City, Zamboanga City, etc.)● Securities Exchange Commission(SEC) Company Registration andMonitoring Department Secretariat
Building, PICC Complex, Roxas
Boulevard, Pasay City, 1307●

Any SEC Extension Office (Baguio
City, Tarlac City, Legazpi City, Cebu
City, Iloilo City, Cagayan De Oro City,
Davao City, Zamboanga City, etc.)● DSWD Central Office - Standards
Bureau (SB)IBP Road, Constitution
Hills, Batasan Pambansa Complex,
Quezon City

● All DSWD Field Office - Standards
Section (Regions I, II, III, IV-A, V, VI,
VII, VIII, IX, X, XI, XII, CAR, CARAGA,MIMAROPA & NCR)

● https://standards.dswd.gov.ph/wp-cont

5. Updated Profile of the Governing Board or its

equivalent in the corporation, certified by the
Corporate Secretary or any equivalent officer(1 original copy).

210

ent/uploads/2022/10/DSWD-SB-GF-0
83_REV-01_PROJECT-PROPOSAL-F
OR-SOLICITATION-ACTIVITY.pdf● DSWD Central Office - Standards
Bureau (SB)IBP Road, Constitution
Hills, Batasan Pambansa Complex,
Quezon City

*Not applicable to Government Agencies andSWDAs with Valid RLA.

● All DSWD Field Office - Standard
Section (Regions I, II, III, IV-A, V, VI, VI
VIII, IX, X, XI, XII, CAR, CARAGAMIMAROPA & NCR)

● https://standards.dswd.gov.ph/wp-cont

6. Notarized Written Agreement or any similar

document signifying the intended beneficiary/
ies concurrence as recipient of thefundraising activities (1 original copy).
For children beneficiaries, only the parent/s ofthe child/children or maternal/paternal relative/s
may sign the document on behalf of the child.
7. Endorsement or Certification from Licensed
and Accredited SWDA allowing an individual
to solicit funds under their name or
responsibility (1 original copy)
8. Endorsement or Certification from any but
not limited to the following agencies thatallow/s applicant to undertake solicitation
activities in their agency’s jurisdiction, as
applicable(1 original copy):

ent/uploads/2022/10/DSWD-SB-GF-0
84_REV-01_Profile-of-Governing-Board-for-Issuance-of-Solicitation-Permit.p
df● Applicant signed by the intended
beneficiary/recipientsoritshead/authorized representative● Licensed and Accredited SWDA thatallowed the applicant to solicit funds
under their name or responsibility● Agencythat allows applicant toundertake solicitation activities in theirjurisdiction

a. Director of Private Schoolsb. Schools Superintendent of Public Schoolc. Head or authorized representative of
National Government Agencies (NGAs)
d. Head or authorized representative ofLocal Government Unit (LGU)e. Bishop/Parish Priest/Minister or Head ofSect or Denomination
f. Others

9. Medical
Certificate/Abstract
and/orTreatment Protocol certified by theattending physician or by an Hospital
Records Section (1 original copy).
211● Attending physician or Hospital
Records Section

10. Duly signed Social Case Study Reportand endorsement from the Local Social
WelfareandDevelopment
Office(LSWDO) (1 original copy).
11.Signed Memorandum of Agreement(MOA) between the DSWD and the
C/MSWDO of the concerned LGU stating
therein their commitment to monitor theapplicant’s solicitation activities and to
submit post-reportorial requirements tothe issuing DSWD Office (1 original copy)
12.
Approved and notarized board
resolution or other written authorization
for the solicitation activity which shallensure strict compliance to the standard
ratio of funds utilization (Annex 20) or
Pledge of Commitment for Individuals(Annex 11) (1 original copy).

● Local Social Welfare andDevelopment Officer who has
jurisdiction on the area of theapplicant● Concerned DSWD Office and/or
the C/MSWDO of the concerned
LGU● DSWD Central Office - Standards
Bureau (SB)IBP Road, Constitution
Hills, Batasan Pambansa Complex,
Quezon City

● All DSWD Field Office - Standards
Section (Regions I, II, III, IV-A, V,
VI, VII, VIII, IX, X, XI, XII, CAR,
Caraga, MIMAROPA & NCR)
● https://standards.dswd.gov.ph/wp-c
ontent/uploads/2022/10/DSWD-SBGF-088-_REV-01_Board-Resolutio
n.pdf-- Or--

https://standards.dswd.gov.ph/wp-content/uploads/2022/10/DSWD-SB-GF-089_RE
V-01_Pledge-of-Commitment.pdf
13. Fund Utilization Report (Annex 12) of● DSWD Central Office - Standards
proceeds and expenditures (1 originalBureau (SB)IBP Road, Constitutioncopy).
Hills, Batasan Pambansa Complex,
Quezon City

● All DSWD Field Office - Standards
Section (Regions I, II, III, IV-A, V,
212

VI, VII, VIII, IX, X, XI, XII, CAR,CARAGA, MIMAROPA & NCR)

● https://standards.dswd.gov.ph/wp-c

14. Official Receipt as proof of payment ofprocessing fee issued by the concerned
DSWD CO-FO Financial Management
Service/Unit (1 photocopy).

ontent/uploads/2022/10/DSWD-SBGF-090_REV-01_Fund-UtilizationReport.pdf
CO/FO Financial Management●
Service

B. For CSOs, Non- Stock, Non-Profit Corporations
1. Duly Accomplished Application Form
● DSWD Central Office - Standards
signed by the Agency Head or his/her
Bureau (SB)IBP Road,
authorized representative (1 original
Constitution Hills, Batasancopy).
Pambansa Complex, Quezon City
● All DSWD Field Office - Standards
Section (Regions I, II, III, IV-A, V,
VI, VII, VIII, IX, X, XI, XII, CAR,CARAGA, MIMAROPA & NCR)

2. Project Proposal including the Work and
Financial Plan (WFP) for the intended
public solicitation, approved by the Headof Agency (1 original copy).

213● https://standards.dswd.gov.ph/wpcontent/uploads/2022/10/DSWD-S
B-GF-080_REV-01_APPLICATIO
N-FOR-AUTHORITY-TO-CONDU
CT-SOLICITATION-FUND-RAISIN
G-CAMPAIGN.pdf● Standards Section (SS) of theconcerned DSWD Field Office● https://standards.dswd.gov.ph/wpcontent/uploads/2022/10/DSWD-S
B-GF-083_REV-01_PROJECT-PR
OPOSAL-FOR-SOLICITATION-AC
TIVITY.pdf

3.

4.

5.

Certified True Copy (CTC) of Certificate ofRegistration with SEC which has jurisdiction
to regulate the endorsing SWDA, andArticles of Incorporation and By-Laws, if new
applicant(1 original copy).
Updated Certificate of Good Standing, orUpdated Certificate of Corporate Filing/
Accomplished SEC General Information
Sheet
(GIS)
from
any
of
the
above-mentioned regulatory government
agencies that has jurisdiction to regulate theapplying organization or agency (1 originalcopy).
Updated Profile of Governing Board or its
Equivalent in Government Organizations(1 original copy).

● Applicant● Applicant● DSWD Central Office - Standards
Bureau (SB)IBP Road, Constitution
Hills, Batasan Pambansa Complex,
Quezon City

● All DSWD Field Office - Standards
Section (Regions I, II, III, IV-A, V, VI,
VII, VIII, IX, X, XI, XII, CAR,CARAGA, MIMAROPA & NCR)

● https://standards.dswd.gov.ph/wp-con

6.

Board Resolution or any document
authorizing the conduct of public solicitation(1 original copy).

tent/uploads/2022/10/DSWD-SB-GF084_REV-01_Profile-of-Governing-Bo
ard-for-Issuance-of-Solicitation-Permi
t.pdf● DSWD Central Office - Standards
Bureau (SB)IBP Road, Constitution
Hills, Batasan Pambansa Complex,
Quezon City

● All DSWD Field Office - Standards
Section (Regions I, II, III, IV-A, V, VI,
VII, VIII, IX, X, XI, XII, CAR,CARAGA, MIMAROPA & NCR)

● https://standards.dswd.gov.ph/wp-con
tent/uploads/2022/10/DSWD-SB-GF088-_REV-01_Board-Resolution.pdf
214

7.

Notarized Written Agreement or any similar
document
signifying
theintendedbeneficiary/ies concurrence as recipient of
the fundraising activities (1 original copy).

For children beneficiaries, only the parent/s ormaternal/paternal relative/s may sign the
document on behalf of the child.
8. Endorsement or Certification from any but
not limited to the following agencies thatallow/s applicant to undertake solicitation
activities in their agency’s jurisdiction, as
applicable(1 original copy):

9.

a. Director of Private Schoolsb. Schools Superintendent of Public Schoolc. Head or authorized representative of
National Government Agencies (NGAs)
d. Head or authorized representative of Local
Government Unit (LGU)e. Bishop/Parish Priest/Minister or Head ofSect or Denomination
f. Others
Fund Utilization Report of proceeds andexpenditures for previously conducted fundcampaigns (1 original copy).

● Applicant● Applicant● DSWD Central Office - Standards
Bureau (SB)IBP Road, Constitution
Hills, Batasan Pambansa Complex,
Quezon City

● All DSWD Field Office - Standards
Section (Regions I, II, III, IV-A, V, VI,
VII, VIII, IX, X, XI, XII, CAR,CARAGA, MIMAROPA & NCR)

● https://standards.dswd.gov.ph/wp-con

10. Official Receipt as proof of payment ofprocessing fee issued by the concerned
DSWD CO-FO Finance Management
Service/Unit (1 photocopy).

215

tent/uploads/2022/10/DSWD-SB-GF090_REV-01_Fund-Utilization-Report.pdf● CO/FO FMS/U

11. Sample of additional specific requirements
for each methodology to be used (1photocopy):● Applicant

a. Ticket, Ballots, Cards and similar formsb. Donation Boxes, Coin Banks and othersimilar formsc. Benefits show such as fashion show,
concert and similar activities
d. Photo or Painting Exhibits and similar
activities
e. Written request such as envelops, lettersof appeal, greeting cards and similar forms
f. Text message, e-mail, online post andother types of solicitation using electronic
devicesg. Mass media campaign through radio,
television, cinema, magazines, newspapers,
billboards and other similar formsh. Sport activities for a cause such as fun
run, marathon, cycling and similar activities
i. Rummage sale, garage sale, sale of goods
and other similar forms
C. For Government Agencies (GAs), Government Owned and Controlled Corporations(GOCCs), and Local Government Units (LGUs) desiring to solicit funds
12. Duly Accomplished Application● DSWD Central Office - Standards Bureau
Form signed by the Agency Head
(SB)IBP Road, Constitution Hills, Batasan
or his/her authorized representative
Pambansa Complex, Quezon City
(1 original copy).
● All DSWD Field Office - Standards Section(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, CARAGA, MIMAROPA & NCR)●

https://standards.dswd.gov.ph/wp-content/uploads/2022/10/DSWD-SB-GF-080_REV-01_APP
LICATION-FOR-AUTHORITY-TO-CONDUCTSOLICITATION-FUND-RAISING-CAMPAIGN.p
df

216

13. Project Proposal including the Workand Financial Plan (WFP) for theintendedpublicsolicitation,
approved by the Head of Agency(1 original copy).

● DSWD Central Office - Standards Bureau(SB)IBP Road, Constitution Hills, Batasan
Pambansa Complex, Quezon City
● All DSWD Field Office - Standards Section(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, CARAGA, MIMAROPA & NCR)●

https://standards.dswd.gov.ph/wp-content/uploads/2022/10/DSWD-SB-GF-083_REV-01_PR
OJECT-PROPOSAL-FOR-SOLICITATION-AC
TIVITY.pdf● Concerned Government Agency

14. Written Authorization from Head ofGovernment Agency for theintended solicitation activity that
also ensures strict compliance tothe standard ratio of funds
utilization (1 original copy).
15. Official Receipt as proof of payment● CO/FO FMS/U
of processing fee issued by theconcerned DSWD CO-FO FinanceManagement Unit (1 photocopy).
16. Fund Utilization Report for those● DSWD Central Office - Standards Bureau (SB)
IBP
Road, Constitution Hills, Batasan Pambansa
applying for renewal of theirsolicitation permit (Annex 12) Complex, Quezon City
(1 original copy).
● All DSWD Field Office - Standards Section(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, CARAGA, MIMAROPA & NCR)

17. Sample of additional specificrequirements for each methodology
to be used (1 photocopy):● https://standards.dswd.gov.ph/wp-content/uploads/2022/10/DSWD-SB-GF-090_REV-01_Fun
d-Utilization-Report.pdf● Applicant

a. Ticket, Ballots, Cards and similar
forms
b. Donation Boxes, Coin Banks andother similar forms
217

c. Benefits show such as fashion
show, concert and similar activities
d. Photo or Painting Exhibits andsimilar activities
e. Written request such asenvelops, letters of appeal, greetingcards and similar forms
f. Text message, e-mail, online post
and other types of solicitation using
electronic devices
g. Mass media campaign throughradio,
television,
cinema,magazines, newspapers, billboards
and other similar formsh. Sport activities for a cause suchas fun run, marathon, cycling andsimilar activities
i. Rummage sale, garage sale, saleof goods and other similar forms
Note to Applicant: The acceptance of application documents does not imply thatthe application is already approved. The applicant must satisfy the assessment
indicators based on DSWD Memorandum Circular No. 05 Series of 2021.

CLIENT STEPSAGENCY
FEES TOPROCESSINPERSONACTIONS
BE PAID
G TIMERESPONSIBLE
Facilitation Procedures after receipt of complete application documents from theapplicant of the National Fundraising Campaign at the concerned DSWD Field Office andthe DSWD Central Office - Standards Bureau

A. For Walk-In Applicants
1: Secure application 1.1 Provide theform thru the DSWD clientwith
Website or from the application form
DSWD Field Office and checklist ofWebsiterequirements inthe website
2: Pay Processing 2.1
ReceiveFee at the Cash payment for therequired

None

Not
Applicable(NA)

Not Applicable(NA). Application
Form is readily
downloadable

PhP1,000.
00

10 minutes

Section Chief
Cash Section

218Section of the Field processing
fee
Officeand issue official
receipt (OR)3:Submit the application
documents at the Field
OfficeStandards
Section

3.1 If Complete NoneandCompliant,review
completeness andcorrectnessofsubmitted
application
documents.

1 hourRegional Director
DSWD Field Office3.1.2 Receive thedocumentary
requirements andprovidetheorganizationanacknowledgement
receipt and log thereceiptofapplication
documents into theDocument
Tracking System.

None

1 hourRegional Director
DSWD Field Office

3.2
If
found
incompleteornon-compliant,None

1 day and 4
hours

Regional Director

3.2.1
Communicate withthe applicant citing
reason/s
for
non-processing
and denial.

219

3.2.2 Return all
Nonedocuments
submitted
accompanied by aletterprovidingtechnical
assistance and achecklistof
requirements
forapplicantOrganization’s
compliance.
For Applications Sent through Email/CourierB.
1: Secure application 1.1 Provide theNoneform thru the DSWD clientwith
Website or from the application
form
DSWD Field Office and checklist ofWebsiterequirements in thewebsite2: Pay Processing Fee 2.1Receive
PhP1,000.00
at the Cash Section of payment for thethe Field Officerequired
processing fee andissue
official
receipt (OR)
3: Submit application 3.1 If CompleteNone
documents
through and Compliant:email/courier
3.1.1 Review thecompleteness andcorrectnessofsubmitted
application
documents.

220

1 day and 4
hours

Regional Director

Applicable
Not Applicable Not(NA).
Application(NA)
Form is readily
downloadable

10 minutes

1 hourCash
Chief

SectionRegional Director

3.2
Receive thedocumentary
requirements andprovidetheorganizationanacknowledgement
receipt and log thereceiptofapplication
documents into theDocument
Tracking System.

None

1 hourRegional Director

3.3
If
found
incompleteornon-compliant,None

1 day and 4
hours

Regional Director

3.3.1
Communicate withthe applicant citing
reason/s
for
non-processing
and denial.
Regional Director
3.4
ReturnallNone
1 day and 4
documents
hours
submitted
Total
of
3
accompanied by aworking days
letterprovidingfor incomplete/technical
non- compliant
assistance and aapplications
checklist
of
sent
via
requirementsforemail/courier
applicantOrganization’s
compliance.
Note: Technical assistance shall be provided through phone call, e-mail, text, chat or
face-to-face technical assistance while written communication shall be provided for applications
submitted via courier or email, as applicable. In case of incomplete documents where the returnof said documents cannot be facilitated due to unavailability of the service provider, an
acknowledgment letter shall be sent electronically and with the checklist of documents forcompliance.

2214: Wait for the result of 4.1 Endorse via
the assessment
email or couriercompleteapplication
documents
including copy ofofficial
receipt
representing
payment
ofprocessing
feetogether with theassessment reportto the Standards
Bureau – DSWD
Central Office
4.2Review
andvalidate application
documentsforcompliancetorequirements,
preparePermit/Certificate
ofAuthority to
Conduct National
Fund-RaisingCampaign
andendorse the sameto the Assistant
Secretaryconcerned
forrecommending her
approval

222

None

7
workingdays (inclusiveof steps frompayment
ofprocessing
fee,reviewand receipt ofapplication
documents)

Regional Director

None

4 daysSectionHead(NFRC-CSO-DEI
Section), Division
Chief
of
the
Standards
ComplianceandMonitoring Division(SCMD), AssistantBureauDirector,
BureauDirectorStandards Bureau4.3Endorsetheapplication
documents
andPermit/Certificate
ofAuthority to
Conduct National
Fund-RaisingCampaign to theofficeoftheUndersecretarywithrecommendation
for approval andsigningofPermit/Certificate
ofAuthority to
Conduct National
Fund-RaisingCampaign
Note:
If
disapproved,
indicate the reason
and return to theStandards Bureau
and provide reason
for disapproval
4.4
Review
application
documents
andPermit/Certificate
ofAuthority to
Conduct National
Fund-RaisingCampaign
andendorse to the
OfficeoftheSecretary
withrecommendation
for approval andsigningofPermit/Certificate
ofAuthority to
223

None

1 day

Assistant
SecretaryNone

2 daysUndersecretary

Conduct National
Fund-RaisingCampaign.
Note:
If
disapproved,
indicate the reason
and return to theStandards Bureau
and provide reason
for disapproval
4.5
Sign
the
Certificate
ofAuthoritytoConduct National
Fund-RaisingCampaign
If disapproved:
4.6 SB to call theattention of theconcerned DSWD
Field Office andcommunicate citing
reason/s
for
non-processing
and denial.
4.7 Provide thenecessary
technical
assistancetorectify the gap andsubmit the lacking
requirements.
4.8 In case of
disapproval,
SBshall communicate
with the applicant
stating the reasonsfor disapproval

224

None

1 day

Secretary

None

1 day

Section
Chief(NFRC-CSO-DEI
Section)

None

1 day

Section
Chief(NFRC-CSO-DEI
Section)–Standards
ComplianceandMonitoring Division(SCMD)

None

1 day

Section
Chief(NFRC-CSO-DEI
Section), Division
Chief – Standards
ComplianceandMonitoring Division(SCMD), AssistantBureauDirector,
Bureau Director Standards Bureau

5: Receive Permit or 5.1
Notifythe
Denial Letter via email, Applicant on thecourier, or pick-up
statusofthe
Solicitation Permit/National
Fund-RaisingCampaign
Authority throughConforme LetterNone

4 hours

5.2
Issue
the
National
FundraisingCampaign
Authority/Solicitation Permit or the
Denial LetterNone

3 hours

5.3 Notify DSWD
Field
Officeconcernthroughissuanceofmemorandum formonitoring
andvalidatetheconductofsolicitation
activitiesofapplicantstodetermine whether
solicitation activity
is in accordancewith the issued
permit.

None

55 minutes

225

DSWD
Central
OfficeSectionHead(NFRC-CSO-DEI
Section), Division
Chief – Standards
ComplianceandMonitoring Division(SCMD), AssistantBureauDirector,
Bureau Director Standards Bureau
DSWD
Central
OfficeSectionHead(NFRC-CSO-DEI
Section), Division
Chief – Standards
ComplianceandMonitoring Division(SCMD), AssistantBureauDirector,
Bureau Director Standards Bureau
DSWD
Central
OfficeSectionHead(NFRC-CSO-DEI
Section), Division
Chief – Standards
ComplianceandMonitoring Division(SCMD), AssistantBureauDirector,
Bureau Director Standards Bureau
DSWD
Central
Office6 Fill-out Client
Satisfaction
Measurement Form
(CSMF)

6.1 Provide theapplicant the Client
Satisfaction
Measurement
Form (either online
or paper-based)None

5 minutes

SectionHead(NFRC-CSO-DEI
Section)TOTAL ₱1,000.00
16 Working
Complete and Compliant:Days
Complete but Non-Compliant and/or ₱1,000.00
3 DaysIncomplete Submission:
Incomplete Submission:None
30 Minutes
The number of minutes shall be included on the total 16 working days. This
does not include the travel time of documents from the DSWD Field Office to
the Central Office, and vice versa.

6. Issuance of Certificate of Authority to Conduct National Fund-RaisingCampaign to Individual, Corporation and Organization: Temporary
Permit During State of Emergency/Calamity
The process of assessing the applicant person/individual, corporation, organization or
association eligibility for Temporary Solicitation Permit to conduct national
fund-raising campaign during State of National Emergency/Calamity.
Office or Division:
Classification:
Type of Transaction:

Standards Compliance and Monitoring Division (SCMD)Standards Bureau – DSWD Central OfficeHighly Technical
G2C - Government to Client
G2G - Government to Government
All eligible person, group, corporation, organization or association
desiring to solicit funds for charitable and public welfare during
State of National Emergency/Calamity

Who may avail:226

CHECKLIST OF
WHERE TO SECUREREQUIREMENTS
A. For Person or Individual Representative of a Group
1. Duly
Accomplished● DSWD Central Office - Standards Bureau (SB) IBP
Application Form signed
Road, Constitution Hills, Batasan Pambansa Complex,
by the Agency Head or
Quezon City
his/her
authorized
representative (1 original● All DSWD Field Office - Standards Section (Regions I, II,
copy)
III, IV-A, V, VI, VII, VIII, IX, X, XI, XII, CAR, CARAGA,MIMAROPA & NCR)
● https://www.dswd.gov.ph/issuances/MCs/MC_2021-005.
pdf● Annex 2 - Notarized Application Formdswd.gov.ph 🡪 Resources 🡪 SB Forms and Tools 🡪 Public
Solicitation 🡪 Application Form 🡪 insert link:
https://standards.dswd.gov.ph/wp-content/uploads/2022/10/DS
WD-SB-GF-080_REV-01_APPLICATION-FOR-AUTHORITY-T
O-CONDUCT-SOLICITATION-FUND-RAISING-CAMPAIGN.pdf(downloadable template)
2. Project Proposal including● https://www.dswd.gov.ph/issuances/MCs/MC_2021-005.
the Work and Financial
pdf
Plan (WFP) for theintendedpublic● Annex 5 - DSWD-SB-PSF-003: Projectsolicitation, approved by
Proposalthe Head of Agency (1original copy)● dswd.gov.ph 🡪 Resources 🡪 SB Forms and Tools 🡪
Public Solicitation 🡪 Other Documentary Requirements
🡪 insert link:
https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-083_REV-01_PROJECT-PROPOSAL-FOR-SOLICITATION-ACTIVITY.pdf (downloadable
template)
3. Undertaking to comply● https://www.dswd.gov.ph/issuances/MCs/MC_2021-005.
withtheremaining
pdf
requirementsfortheissuance of Solicitation● DSWD-SB-GF-085_REV_01_Undertaking to Comply
Permit (1 original copy)
with the Requirements on Public Solicitation Permit
During State of Local Emergency/Calamity227

● dswd.gov.ph 🡪 Resources 🡪 SB Forms and Tools 🡪
Public Solicitation 🡪 Other Documentary Requirements🡪
insertlink:
https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-085_REV-01_UNDERTAKING-DURI
NG-STATE-OF-LOCAL-EMERGENCY-CALAMITY.pdf(downloadable template)● DSWD-SB-GF-086_REV_01_Undertaking

to Comply
with the Requirements on Public Solicitation Permit
During State of National Emergency/Calamity● dswd.gov.ph 🡪 Resources 🡪 SB Forms and Tools 🡪
Public Solicitation 🡪 Other Documentary Requirements🡪
insertlink:
https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-086_REV-01_UNDERTAKING-FOR-I
NDIVIDUALS-DURING-STATE-OF-NATIONAL-EMERG
ENCY-CALAMITY.pdf (downloadable template)● DSWD-SB-GF-087_REV 01_Undertaking for Gas/
Corporations/ Organizations During State of Emergency/
Calamity● dswd.gov.ph 🡪 Resources 🡪 SB Forms and Tools 🡪

4. Fund Utilization Report ofproceeds
andexpenditures duly certifiedbytheagency’sauditor/bookkeeper/financ
e officer, if applying forrenewal of permit/authority(1 original copy)

Public Solicitation 🡪 Other Documentary Requirements
🡪 insert link:
https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-087_REV-01_UNDERTAKING-FORGAS-CORP-ORG-DURING-STATE-OF-EMERGENCYCALAMITY.pdf (downloadable template)● https://www.dswd.gov.ph/issuances/MCs/MC_2021-005.
pdf● DSWD-SB-GF-090_REV 01_Fund Utilization Report● dswd.gov.ph 🡪 Resources 🡪 SB Forms and Tools 🡪
Public Solicitation 🡪 Other Documentary Requirements
🡪 insert link:
https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-090_REV-01_Fund-Utilization-Report.
pdf (downloadable template)228

5. Sample
ofadditional
specific requirements foreach methodology to be
used (1 photocopy), suchas:

● Applicant

a. Ticket, Ballots, Cards
and similar formsb. Donation Boxes, Coin
Banks and other similar
forms
c. Benefits show such as
fashion show, concert andsimilar activitiesd.
Photo or Painting
Exhibits
andsimilaractivities
e. Written request such asenvelops,
lettersofappeal, greeting cards andsimilar forms
f. Text message, e-mail,online post and othertypes of solicitation using
electronic devices
g. Mass media campaign
through radio, television,
cinema,magazines,
newspapers,
billboards
and other similar formsh. Sport activities for a
cause such as fun run,
marathon, cycling andsimilar activities
i. Rummage sale, garage
sale, sale of goods andother similar forms
6. Certification
fromtheBarangay,Cityor
Municipality from where theapplicant Person residewhich state that he/she has● Concerned LGU where the applicant is residing/ based.

229

the
capability
toconduct/manage
fund
raising activity (1 originalcopy)
7. Two (2) valid government
issued Identification Cards(1 photocopy)● Applicant

8. For a person representing
a group, Endorsement of
the group, the person isrepresented with (1 originalcopy).

● Applicant

B. For corporation, organization or association including SWDA
1. Duly
Accomplished● DSWD Central Office - Standards Bureau (SB)IBP
Application Form signed by
Road, Constitution Hills, Batasan Pambansa Complex,
the Agency Head or his/her
Quezon City
authorized representative● All DSWD Field Office - Standards Section (Regions I, II,(1 original copy)
III, IV-A, V, VI, VII, VIII, IX, X, XI, XII, CAR, CARAGA,MIMAROPA & NCR)
● https://www.dswd.gov.ph/issuances/MCs/MC_2021-005.
pdf● Annex 2 - Notarized Application Formdswd.gov.ph 🡪 Resources 🡪 SB Forms and Tools 🡪 Public
Solicitation 🡪 Application Form 🡪 insert link:
https://standards.dswd.gov.ph/wp-content/uploads/2022/10/DS
WD-SB-GF-080_REV-01_APPLICATION-FOR-AUTHORITY-T
O-CONDUCT-SOLICITATION-FUND-RAISING-CAMPAIGN.pdf(downloadable template)
2. Project Proposal including
the Work and Financial
Plan (WFP) for the intended
public solicitation, approvedby the Head of Agency (1original copy)● https://www.dswd.gov.ph/issuances/MCs/MC_2021-005.
pdf● Annex 5 - DSWD-SB-PSF-003: Project
Proposal● dswd.gov.ph 🡪 Resources 🡪 SB Forms and Tools 🡪
Public Solicitation 🡪 Other Documentary Requirements
🡪 insert link:230https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-083_REV-01_PROJECT-PROPOSAL-FOR-SOLICITATION-ACTIVITY.pdf (downloadable
template)
3. Undertaking to comply withthe remaining requirementsfortheissuanceof
Solicitation
Permit(1
original copy)● https://www.dswd.gov.ph/issuances/MCs/MC_2021-005.
pdf● DSWD-SB-GF-085_REV_01_Undertaking

to Comply
with the Requirements on Public Solicitation Permit
During State of Local Emergency/Calamity● dswd.gov.ph 🡪 Resources 🡪 SB Forms and Tools 🡪
Public Solicitation 🡪 Other Documentary Requirements🡪
insertlink:
https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-085_REV-01_UNDERTAKING-DURI
NG-STATE-OF-LOCAL-EMERGENCY-CALAMITY.pdf(downloadable template)● DSWD-SB-GF-086_REV_01_Undertaking

to Comply
with the Requirements on Public Solicitation Permit
During State of National Emergency/Calamity● dswd.gov.ph 🡪 Resources 🡪 SB Forms and Tools 🡪
Public Solicitation 🡪 Other Documentary Requirements🡪
insertlink:
https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-086_REV-01_UNDERTAKING-FOR-I
NDIVIDUALS-DURING-STATE-OF-NATIONAL-EMERG
ENCY-CALAMITY.pdf (downloadable template)● DSWD-SB-GF-087_REV 01_Undertaking for Gas/
Corporations/ Organizations During State of Emergency/
Calamity● dswd.gov.ph 🡪 Resources 🡪 SB Forms and Tools 🡪
Public Solicitation 🡪 Other Documentary Requirements
🡪 insert link:
https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-087_REV-01_UNDERTAKING-FORGAS-CORP-ORG-DURING-STATE-OF-EMERGENCYCALAMITY.pdf (downloadable template)2314. Fund Utilization Report ofproceeds and expenditures
duly
certifiedbytheagency’sauditor/bookkeeper/financeofficer, if applying forrenewal of permit/authority(1 original copy)● https://www.dswd.gov.ph/issuances/MCs/MC_2021-005.

5. Sampleofadditional
specific requirements foreach methodology to be
used (1 photocopy), suchas:

● Applicant

pdf● DSWD-SB-GF-090_REV 01_Fund Utilization Report● dswd.gov.ph 🡪 Resources 🡪 SB Forms and Tools 🡪
Public Solicitation 🡪 Other Documentary Requirements
🡪 insert link:
https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-090_REV-01_Fund-Utilization-Report.
pdf (downloadable template)a. Ticket, Ballots, Cards
and similar formsb. Donation Boxes, Coin
Banks and other similar
forms
c. Benefits show such as
fashion show, concert andsimilar activitiesd.
Photo or Painting
Exhibits
andsimilaractivities
e. Written request such asenvelops, letters of appeal,
greeting cards and similar
forms
f. Text message, e-mail,online post and other typesofsolicitationusingelectronic devices
g. Mass media campaign
through radio, television,
cinema,magazines,
newspapers, billboards andother similar forms
232

h. Sport activities for a
cause such as fun run,
marathon,
cyclingandsimilar activities
i. Rummage sale, garage
sale, sale of goods andother similar forms
Note to Applicant: The acceptance of application documents does not imply thatthe application is already approved. The applicant must satisfy the assessment
indicators based on DSWD Memorandum Circular No. 05 Series of 2021.

CLIENT STEPSAGENCY ACTIONS

A. For Walk-in Applicants
1. Secure application 1.1
Providetheform thru the DSWD applicant
withCentral Office (CO) or application form and
Field
Office(FO) checklistofWebsiterequirements in thewebsite2.
Submitthe 2.1Review/Checkapplication documents whether the submittedattheStandards documents
areBureaucompleteandcompliant
2.2 If complete, accept
application documents,
log the receipt into theDocument Transaction
Management System(DTMS), provide theapplicantwithDocument Reference
Number (DRN) androute the application
documents to SCMD
2.3
If
incomplete,return all documents
submitted
citingreason/s
for233

FEES TO
BE PAID

PROCESSIN
G TIMEPERSONRESPONSIBLE

None

Not applicable(N/A)

Not applicable(N/A) Application
Form is readily
downloadable

None

20 minutes

DirectorStandards
BureauNone

10 minutes

DirectorStandards
BureauNone

10 minutes

DirectorStandards
Bureaunon-acceptanceofapplication documents
and provide a checklistof requirements and/or
technical assistance torectify the gap
3. Wait for the Issuance 3.1 If complete andof Permit
compliantNone

10 minutes

DirectorStandards
BureauNone

5 minutes

Section Head
NFRC-CSO-DEI
SectionNone

10 minutes

Section Head
NFRC-CSO-DEI
Section

3.4
Conductdeskreviewofthecompletenessandcorrectness of theapplication documentsNone

4 hours

Section Head
NFRC-CSO-DEI
Section

3.5 Accomplish thechecklist
andassessment form

None

30 minutes

Section Head
NFRC-CSO-DEI
Section

3.1.1
Receivecompleteandcompliant application
documents from SB
Incoming
SupportStaff, log its receipt
into the DTMS androute to the NFRC
Section Head
3.2 Receive complete
and compliant
application documentsfrom SCMD support
staff, review andprovideinstructions/notes androute to technical staff
3.3 Receive complete
andcompliantapplication documentsfrom NFRC Section
Head

234

3.6 Prepare/draft the
Solicitation
Permit/Certificate of Authority
toConduct
Fund
Campaign, Executive
Summary and Memofor the SecretaryNone

1 hour and 20
minutes

Section Head
NFRC-CSO-DEI
Section

3.7
Endorseall
prepared documents
includingtheapplication documents
to the Section Head,for review

None

1 hour and 20
minutes

Section Head
NFRC-CSO-DEI
Section

3.8 Receive complete
andcompliantapplication documentsfrom the TechnicalStaff and log it receipt

None

10 minutes

Section Head
NFRC-CSO-DEI
Section

3.9 Conduct review ofthe documents and if
found in order, affix
initial and endorse thesame to the Division
Chief

None

30 minutes

Section Head
NFRC-CSO-DEI
Section

3.10 If with comment,
return to the technical
staff

None

20 minutes

Section Head
NFRC-CSO-DEI
Section

3.11 Track and routeto the Division Chief

None

10 minutes

3.12
completecompliantNone

30 minutes

DirectorStandards
BureauDivision Chief,
SCMD

Note: May conduct
validation
activities,
collateralinterview
and/or agency visit, if
necessary.

Receiveandapplication

235

documents from the
NFRC Section Head
3.13 Conduct review ofthe documents and if
found in order, affix
initial and endorse thesame to the AssistantBureau DirectorNone

2 hours and
30 minutes

Division Chief,
SCMD

3.14 If with comment,
return to the technical
staff

None

2 hours and
30 minutes

Division Chief
SCMD

3.15 Track and Routeto OBD Support Staff

None

10 minutes

3.16 Receive all draft
documents
includingcompleteandcompliant application
documents from the
SCMD
Outgoing
Support Staff

None

10 minutes

DirectorStandards
BureauDirectorStandards
Bureau3.17
Receive
theendorsed application
documents

None

10 minutes

Assistant Bureau
Director (ABD)

3.18 Review the draft
documents and asnecessary,
providecomments, inputs orcorrections and returnto the NFRC Technical
Staff

None

1 hourAssistant Bureau
Director (ABD)

3.19
If the draft
documents are foundcorrect and in order,
affix signature andendorse the same to
the Bureau Director

None

50 minutes

Assistant Bureau
Director (ABD)236

3.20 Receive all draft
documents
includingcompleteandcompliant application
documents from the
ABD and route to the
Bureau DirectorNone

10 minutes

DirectorStandards
Bureau3.21
Receive
theendorsed application
documents

None

30 minutes

DirectorStandards
Bureau3.22
Reviewtheapplication documents
and as necessary,
providecomments,
inputs or corrections
and return the same to
SCMD Technical Staff

None

1 hour and 30
minutes

DirectorStandards
Bureau3.23
If the draft
documents are foundcorrect and in order,
approve and sign the
prepared documents
and endorse the sameto the Office of theAssistant Secretary for
SCBG

None

1 hour and 30
minutes

DirectorStandards
Bureau3.24 Receive draft
documents from theBD, track to DTMS
andforwardtheinitialed
NFRC
Certificate and otherdocuments

None

5 minutes

DirectorStandards
Bureau3.25 Log its receipt in
to DTMSNone

5 minutes

3.26
Transmit/routeinitialed/signeddocuments
totheOffice of the AssistantNone

30 minutes

DirectorStandards
BureauDirectorStandards
Bureau237

SecretaryoftheStandards
andCapacity
Building
Group (OAS-SCBG)
3.27 Receive, track
andforwardtheinitialed Authority to
Conduct
Fund
Campaign and otherattachments and routeto the Undersecretaryfor SCBG

None

10 minutes

Assistant
Secretary

3.28 Receive all signed
initialed
documents
including complete andcompliant application
documents from the
Bureau Director ofStandards Bureau

None

10 minutes

Assistant
Secretary

3.29 Review the draft
as necessary, provide
comments, inputs orcorrections

None

1 hour and 20
minutes

Assistant
Secretary

3.30
Review
Documents.

None

10 minutes

Assistant
SecretaryofIf found in order, affix
initial/signature on the
prepared documents
and endorse the sameto the Undersecretaryforonwardendorsement to theSecretaryIfwithcomments/
inputs/corrections,
return the documents
totheStandards
Bureau238

3.31 Log its receipt into
the DTMS and transmit
the initialed Authority
toConduct
Fund
Campaign
totheSecretarywithsupporting documents

None

10 minutes

Assistant
Secretary

3.32 Receive all signed
initialed
documents
including complete andcompliant application
documents from theAssistant
Secretary,
SCBG

None

10 minutes

Undersecretary

3.33 Review the draft
as necessary, provide
comments, inputs orcorrections

None

1 hour and 20
minutes

Undersecretary

3.34 Upon review ofdraft, if found in order,
affix initial/signature ontheprepared
documents
andendorse the same to
the Office of theSecretary.
Ifwithcomments/
inputs/corrections, return the
documents
totheStandards BureauNone

20 minutes

Undersecretary

3.35 Log its receipt into
the DTMS and transmit
the initialed Authority
toConduct
Fund
Campaign
totheSecretarywithsupporting documents

None

10 minutes

Undersecretary239

3.36 Log its receipt into
the DTMS and forward
the initialed Authority
toConduct
Fund
Campaign to the Officeof the SecretaryNone

10 minutes

Secretary

3.37
Receiveallapplication documents
fromtheUndersecretaryNone

30 minutes

Secretary

3.38 Approve and signthe
Executive
Summary, the Authority
toConduct
Fund
Campaign
andTransmittal MemoNone

3 hours

Secretary

3.39
Route
the
Authority to Conduct
Fund Campaign andotherapproved
documents
totheStandards Bureau forissuance; andNone

10 minutes

Secretary

3.40 If with inputs orcomments, return to
the Standards Bureau
for revisionNone

10 minutes

Secretary

3.41 Log its receipt into
the DTMS and transmit
the signed Authority to
Conduct
Fund
Campaign
totheStandards Bureau with
attached
supporting
documents

None

10 minutes

Secretary

240

3.42
Endorsethesigned Authority to
Conduct
Fund
Campaign and otherapprovedsigneddocuments
totheStandards Bureau, forissuanceNone

10 minutes

Secretary

3.43 Receive signed
Authority to Conduct
Fund Campaign androute to SCMD

None

10 minutes

DirectorStandards
Bureau3.44 Log its receipt into
the DTMS and forward
to SCMD Technical
Staff

None

10 minutes

DirectorStandards
Bureau3.45 Receive signed
NFRC Certificate, affix
dateto
Conforme
Letter and Transmittal
Memo to concerned
FO

None

1 hourSection Head(NFRC-CSO-DEI
Section)3.46 E-mail Conforme
Letter, scanned copy of
the Signed Authority to
Conduct
Fund
Campaign

None

10 minutes

DirectorStandards
Bureau3.47 Log its receipt into
the DTMS and forward
to SCMD Outgoing
Support Staff

None

10 minutes

DirectorStandards
Bureau3.48
Transmit
toRecords Section fordelivery to applicant

None

10 minutes

DirectorStandards
Bureau241

4.
ReceivetheAuthority/Permit
toConduct
Fund
Campaign
throughmail/courier or pick-up
attheStandards
Bureau and accomplish
the Client Satisfaction
Measurement Form

3.39
Endorseall
documents submitted
by the applicant to SB
Records Staff

None

10 minutes

DirectorStandards
Bureau4.1 Issue the original
copy
of
the
Authority/Permit to theapplicantthroughmail/courier or pick-up
attheStandards
Bureau upon receipt of
the signed original
copy
of Conforme
LetterNone

10 minutes

Section Head(NFRC-CSO-DEI
Section)

4.2 Administer the
ClientSatisfaction
Measurement
Form(CSMF) online or hard
copy

None

TOTAL
Complete and Compliant:
Incomplete and/or Non-Compliant
Submission:

Bureau Director

5 minutes

Section Head
NFRC-CSO-DEI
SectionDirectorStandards
BureauNone
None

3 workingdays
4 hours and
50 minutes

B. For applications sent through E-Mail or Courier

1.
\Secureapplication form thru
the DSWD Central
Office (CO) or Field
Office (FO) Website

1.1 Provide theapplicant withapplication form andchecklist ofrequirements thru
email or DSWD
Website2. Send the filled-out 2.1Receive
Application Form submitted application
together with the documents, log itsprescribed
receipt in the DTMS,
documentary
assign a DRN andrequirementsroute to the Incoming
242

None

Not
applicable(N/A)

Not applicable(N/A) Application
Form isdownloadable
and editableNone

10 minutes

DirectorStandards
Bureauthrough e-Mail or Support
Staffof
Courier at:
SCMD
sb@dswd.gov.ph orat Standards
BureauDSWD Central
Office,IBP Road, Batasan
Pambansa Complex,
Constitution
Hills,
Quezon City.
2.2
Receiveapplication
documents, log it
receipt to the DTMS
and route to theSection Head of
NFRC

None

10 minutes

DirectorStandards
Bureau2.3
Receiveapplication
documents
from
SCMD
Incoming
Support Staff, log its
receipt
into
theSection Tracking androute
application
documents to theTechnical Staff

None

10 minutes

Section Head
NFRC-CSO-DEI
Section

3. Wait for the result of 3.1 Receive application
Assessment
and/or documents from
Issuance of Permit
Section Head, log its
receipt and conduct
review andassessment
3.2 If complete:None

2 hours

Section Head
NFRC-CSO-DEI
SectionNone

3 hours and
35 minutes

Section Head
NFRC-CSO-DEI
Section

3.2.1
Preparethe
Solicitation
Permit/Certificate of Authority,243

Memorandum to theSecretary
andExecutive
Summary
and route to theSectionHead,forreview and input
3.3 If incomplete:
3..3.1Returnall
documents submitted
citingreason/s for
non-acceptanceofapplication documents
and provide a checklistof requirements and/or
technical assistance torectify the gap and/or
submitlackingrequirements.
Technical Staff may
conduct
validation
activities,
collateralinterview
and/oragencyvisit,
ifnecessary.
3.4 Receive complete
application documentsfrom the technical staff
and conduct review
3.5 If found correct andin order, affix initial todraft documents andendorse to the Division
Chief
3.6 If found incorrect
and/or not in order,
providecomment/
input and return thesame to the Technical
Staff
3.5
Receiveandreviewthedraft
documents
and
244

None

1 hourSection Head
NFRC-CSO-DEI
SectionNone

1 hourSection Head
NFRC-CSO-DEI
SectionNone

30 minutes

Section Head
NFRC-CSO-DEI
SectionNone

30 minutes

Section Head
NFRC-CSO-DEI
SectionNone

30 Minutes

Division Chief
SCMD

providecomments,
inputs or correction/s
3.6
If the draft
documents are correct,
affix initial and endorse
the same to theAssistantBureauDirector, for review
3.7 If with comments or
inputs, return to the
NFRC Section, forrevisionNone

1 hour and 15
minutes

Division Chief
SCMD

None

1 hour and 15
minutes

Division Chief
SCMD

3.8 Receive and log
completeandcompliant application
documents from theDivision Chief androute to the AssistantBureau DirectorNone

10 minutes

Bureau Director

3.9 Track and endorse
to Assistant Bureau
Director (ABD)None

5 minutes

Bureau Director

3.10 Receive all draft
documents
includingapplication documents
andasnecessary
providecomments,
inputs or corrections

None

2 hours and
30 minutes

Assistant Bureau
Director (ABD)

3.11 Review of all draft
documents:

None

1 hourAssistant Bureau
Director (ABD)

If the draft documents
are correct, approveand sign the prepareddocuments
andendorse the same to
the UndersecretaryIfwithinputs/comments/
corrections,245

return the documents
to
NFRC
SectionTechnical Staff
3.12. Log receipt andendorse to the Bureau
DirectorNone

5 minutes

Bureau Director

3.13.
Receive
documents
includingcompleteandcompliant application
documents from the
ABD

None

30 minutes

Bureau Director

3.14 Review the draft
documents and asnecessary,
providecomments, inputs orcorrections;None

2 hours and
30 minutes

Bureau Director

3.15 Review of draft
documents:

None

40 minutes

Bureau Director

None

5 minutes

Bureau Director

If the draft documents
are correct, approveand sign the prepareddocuments
andendorse the same totheAssistant
Secretary;Ifwithcomments/
inputs/corrections,
return the documents
to
NFRC
SectionTechnical Staff.
3.16 Log receipt, track
andforwardtheinitialed
NFRC
Certificate and other246attachments to the
SCMD
Outgoing
Support Staff
3.17 Log receipt andtransmit the initialed
Authority to Conduct
Fund Campaign to theAssistant
Secretarywithsupporting
documents

None

5 minutes

Bureau Director

3.18 Endorse to the
Office of the Assistant
Secretary for approval/
disapprovalNone

15 minutes

Bureau Director

3.19 Log receipt andforward the initialed
Authority to Conduct
Fund Campaign andother attachments to
the Assistant SecretaryNone

5 minutes

Assistant
Secretary

3.20 Receive all draft
documents
includingcompleteandcomplaint application
documents from the
Bureau Director of theStandards Bureau

None

10 minutes

Assistant
Secretary

3.21 Review the draft
as necessary, provide
comments, inputs orcorrections

None

1 hour and 30
minutes

Assistant
Secretary

3.22 Review of draft
documents:

None

20 minutes

Assistant
Secretary

Ifapproved,
affix
initial/signature on the
prepared documents
and endorse the same247

to the Undersecretaryforonwardendorsement to theSecretary
Ifwith comment/
input/correction,
return the documents
totheStandards
Bureau3.23 Transmit the initial
Authority to Conduct
Fund Campaign to theUndersecretary
withsupporting documents.
Log receipt into the
DTMS

None

5 minutes

Assistant
Secretary

3.24 Log receipt andforward the initialed
Authority to Conduct
Fund Campaign

None

5 minutes

Undersecretary

3.25 Receive all draft
documents
includingcompleteandcomplaint application
documents from theAssistant SecretaryNone

10 minutes

Undersecretary

3.26 Review the draft
documents
asnecessary,
providecomments, inputs orcorrections;None

1 hour and 30
minutes

Undersecretary

3.27 Review of draft
documents:

None

10 minutes

Undersecretary

If approved, sign the
prepared documents
and endorse to theUndersecretary
for

248

onward endorsement
to the Secretary;Ifwithcomments/
inputs/corrections,
return to the Standards
Bureau3.28 Log receipt andtransmit the initialed
Authority to Conduct
Fund Campaign to the
Office of the Secretarywithattached
supporting documents

None

5 minutes

Undersecretary

3.29 Receive and log
initialed Authority to
Conduct
Fund
Campaign
withsupporting documents

None

10 minutes

Secretary

3.30 Receive all draft
documents
includingcompleteandcompliant application
documents from theUndersecretaryNone

10 minutes

Secretary

3.31
Signs/approves
theExecutive
Summary, the Authority
toConduct
Fund
Campaign, Transmittal
Memo to the DSWD
Field Office;None

3 hours

Secretary

3.32
Route
the
Authority to Conduct
Fund Campaign andotherapproved
documents
to
the

None

30 minutes

Secretary249

Standards Bureau forissuance; and3.33 If with inputs orcomments, return to
the Standards Bureau
for enhancement

None

30 minutes

Secretary

3.34
Transmit
thesigned Authority to
Conduct
Fund
Campaign
totheStandards Bureau with
attached
supporting
documents

None

10 minutes

Secretary

3.35
Endorsetheapproved and Signed
Authority to Conduct
Fund Campaign andother approved signed
documents
totheStandards Bureau, forissuanceNone

10 minutes

Secretary

3.36
Receivetheapproved and signed
Authority to Conduct
Fund Campaign, log it
receipt and forward to
SCMD Support Staff

None

10 minutes

DirectorStandards
Bureau3.37 Scan and email
the approved permit
including the Conforme
Letter and Transmittal
Memo to the applicant
and concerned FO

None

10 minutes

DirectorStandards
Bureau4.
Receivethe 4.1
Transmit
toCertificate of Authority Records Section fortoConduct
Fund delivery to applicant
Campaign
throughmail/courier or pick-up
attheStandards

None

10 minutes

Section Head
NFRC-CSO-DEI
Section250

Director

Standards
BureauBureau to Conduct
Fund Campaign andaccomplish the Client
Satisfaction
Measurement Form
4.2 Issue the original
copy of the Permit to
the applicant uponreceipt of the signed
original
copyofConforme Letter

None

4.3 Administer the
ClientSatisfaction
Measurement
Form(CSMF) (either online
or paper-based)

None

TOTAL

None

10 minutes

5 minutes

Section Head
NFRC-CSO-DEI
SectionDirectorStandards
BureauSection Head
NFRC-CSO-DEI
SectionDirectorStandards
BureauComplete andCompliant 3 Working
days
None
Incomplete
and/orcomplete but
non-compliant application
documents 4 Hours and
50 Minutes
The number of minutes shall be included on the total number of working days.

251

7. Licensing of Private Social Welfare and Development Agencies(SWDAs) – Operating in More Than One Region
The process of assessing the qualifications and authorizing a registered SWDA to
operate as a Social Work Agency or as an Auxiliary SWDA operating in more than
one region.
Office or Division:
Classification:
Type of Transaction:

DSWD Central Office, Standards Bureau
Standards Compliance Monitoring Division (SCMD)
Highly Technical
G2C - Government to Client

Who may avail:All registered private Social Welfare and Development
Agencies (SWDAs) that are not yet in operation andthose already engaged in the implementation of SWD
programs and services in more than one (1) region
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Accomplishedand ● DSWD Central Office - Standards Bureau (SB)
1. Duly
IBP Road, Constitution Hills, Batasan Pambansa
Notarized Application Form ( 1Complex, Quezon City
original copy)● Any DSWD Field Office - Standards Section(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, CARAGA, MIMAROPA & NCR)
● https://standards.dswd.gov.ph/issuances/(DSWD-SB-GF-111_REV 00_Application Form for
Licensing – Already Operation)
2. Manual of Operation containing ● https://standards.dswd.gov.ph/issuances/(DSWD-SB-GF-049_REV-01_Manualofthe SWDAs program andOperations)administrative
policies,
procedures and strategies toattain its purpose/s among
others (1 original copy)
3. Staff Complement Requirementof Employees and Volunteers
a. For Social Work Agency, toconsider the following staff ● https://standards.dswd.gov.ph/issuances/
DSWD-SB-GF-064_REV 01_PROFILE OF
requirement:
EMPLOYEES
a.1. At least one (1) RSW tosupervise and take charge of
its social work functions forresidential care agencies and252

community based agencies
that caters to beneficiaries that
requiressocialcase
managementa.2.
For
CenterBased(Residential Based), to observe
the caseload requirement ofclient ration of the social
workers and house parent
a.3.
ForCenterBased(Non-Residential Based) toobserve at least one full-timesocial worker to drop in center,
processing
centerandvocational rehabilitation center
while for senior citizens’ centerand the like, a part-time social
worker is considered.
a.4 For Community-based,
implementing
community
development
communityorganizing, any of the following
shall be hired in full/part time ● Records Office of the Applicant
basis per region:a.4.1. Graduate ofbachelor Degree in SocialWorkorCommunity
Development or
a.4.2 Other professionals
who have at least three (3)year work experiences in thefield of social welfare anddevelopmentb. For Auxiliary SWDA, at leastone (1) full time staff who will
manage its operation
4. Certified True Copy of thenotarized written agreement ofpartnershiporcooperation
between the agency and its
partner agency e.g. Memorandumof Agreement (MOA), Contract of253

partnership, among others (1original copy)
5. For
Applicant
SWA’s
implementing Child Placement
Services:
Certification
from
DSWD or photocopy of thecertificate of training attended by
the hired RSW related to childplacement service (1 photocopy)
6. Validation report from concerned
DSWD
Field
Officesor ● From DSWD or training agency
Certification
fromRegional
ABSNET/Clusterof
LGUs
attesting to the existence andstatus of operation in the area/s ofjurisdiction (1 photocopy)**There is no need to get avalidation report/certification of ● DSWD Field Offices, Regional ABSNET Offices, orexistence for the region where the
LGUs where the applicant is operating
main office of the application is
located.
7. Certification of no derogatory
information issued by SEC within
three (3) years during application
with DSWD (1 photocopy)*Applicable to those operating
more than six (6) months priorapplication to DSWD**Not applicable to Public SWDAs
8. Copy of the valid Safety ● Securities Exchange Commission (SEC) Certificates
Company Registration and Monitoring Departmenta. ForCenter
Based
Secretariat(Residential
Based
and
Building, PICC Complex, Roxas Boulevard, Pasay
Non-Residential Based)
City, 1307
i. Occupational
permit(only for new buildings)
orAnnualBuilding
Inspection
Certificate(for old building)ii. Fire Safety Inspection
Certificate

254

iii.

Water
Potability
Certificate or Sanitary
Permitb. For Community Based● City/Municipal Engineering Office of Local
i. Fire Safety Inspection
Government Unit covering the SWDAs area ofCertificate
operation
9. ABSNET Membership
Certification from the Regional ● Office of the Bureau of Fire Protection in the
ABSNET (RAB) President or
City/Municipal Local Government Unit covering the
Chairperson of the Cluster
SWDAs area of operation
ABSNET (CAB) or the authorized
ABSNET Officer attesting the ● City/Municipal Health Office of Local Government
active ABSNET membership ofUnit covering the SWDAs area of operation ortheapplicant
SWDA.
Private Service Provider*Undertaking for new applicant
organization
10. Duly signed Work and Financial
for the two (2) succeeding years● Office of the Bureau of Fire Protection in the
City/Municipal Local Government Unit covering theSWDAs area of operation
11. Notarized certification from theBoard of Trustees and/or thefunding agency to financially ● ABSNET Cluster where the applicant belongs or
support the organization tohttps://standards.dswd.gov.ph/issuances/
operate for at least two (2) years
DSWD-SB-GF-065_REV-01_ABSNET
Active(1 original copy)
Membership Certification
12. Annual Accomplishment Report ofthe previous year (1 original copy)*If no latest submission with the
DSWD
13. An Audited Financial Report ofthe previous year submitted to
SEC and/or Bureau of Internal
Revenue (BIR) shall be accepted;
and financial report based on the
DSWD template shall also be● https://standards.dswd.gov.ph/issuances/
DSWD-SB-GF-54_REV-01_Work and Financial
Plan● Applicant’s office record
255submitted. For those SWDAs witha total revenue of less that Php
600,000.00,
anunauditedfinancial statement prepared by
theFinancial
Officerandconcurred by the Head of Agency,
may suffice. (1 Photocopy only)
14. For applicant with past andcurrent partnership with the
DSWD: Certification from theconcerned DSWD Office that theapplicant is free from any financial
liability/obligation (1 original copy)● https://standards.dswd.gov.ph/issuances/
DSWD-SB-GF-051_REV-01_Annual Report● BIR or SEC and for Financial Report template:
https://standards.dswd.gov.ph/issuances/
DSWD-SB-GF-053_REV-01_Financial Report● https://standards.dswd.gov.ph/issuances/
DSWD-SB-GF-055_REV-01_Certification Free from
Financial Liability
Note to Applicant: The acceptance of application documents does not imply that theapplication is already approved. The applicant must satisfy the assessment indicators
for Licensing based on Memorandum Circular No. 21 series of 2022 entitled“Amendment of MC No. 17 s. 2018 entitled Revised Guidelines Governing theRegistration, Licensing of Social Welfare and Development (SWD) Agencies
and Accreditation of SWD Programs and Services”.
CLIENT STEPSAGENCY ACTIONSFEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

45 minutes

Section Head
Registration andLicensing Section

A. Assessment Procedures for Walk-in Applicants

1. Submit theapplication and

1.1 Determine
whether thesubmitted

None

256

supporting
documents

documents arecomplete.
If complete,receive thedocumentary
requirements andshall provide theapplicant SWDA
with anapplicationreference
number for easy
tracking andreference.
Provide theorganization an
acknowledgemen
t receipt and log
the receipt ofapplication
documents into
the Document
Tracking System(DTS) forStandards
Bureau.
If incomplete,return all
documents
submitted
accompanied bya checklist ofrequirements forapplicantorganization’s
compliance.

2. Pay the required
processing fee.

If found bothcomplete andcompliant, issuanceof Billing Statement

PHP
1,000.00257

15 minutes

DirectorStandards Bureaushall prepare andinstruct the applicant
to proceed to the
Financial Management
Service (DSWD
Cashier, 2nd Floor,
Matapat Building).
3. Provide the DSWD
Standards Bureau thephotocopy of the
Official Receipt (OR).

3.1 Acknowledge thecopy of the Official
Receipt from theapplicantOrganization.
4. Wait for the processing 4.1 Review theof the application/
submitted documents
confirmation ofas to completenessassessment
and compliance. The
submitted complete
documents mustsatisfy the criteria
based on MC 21
series of 2022.
If complete andcompliant, an
Acknowledgement
letter andnotification of
proposedschedule on the
conduct of virtualassessment/
validationassessment shallbe prepared.
If foundincomplete or
non-compliant,the
Acknowledgement
letter shall containthe criteria thatneed to besatisfied. This
shall be sent to
258

None

25 Minutes

DirectorStandards BureauNone

2 daysSection Head
Registration andLicensing Section

the applicant
SWDA together
with all theapplication
documents
submitted.

5. Confirm availability on
the proposed
Assessment/ Validation
Visit

6. Participate in the
conduct ofAssessment/
Validation
Assessment.

4.2 Review andapproval of the
Acknowledgement
Letter including its
attachments.

None

2 daysSection Head
Registration andLicensing Section

5.1 For those withrequirements that arecomplete andcompliant,Confirmation of virtualassessment/ validationassessment.
6.1 Conduct of virtualassessment/validationassessment.

None

30 minutes

Section Head
Registration andLicensing SectionNone

1 working day
per agreed
schedule

Section Head
Registration andLicensing Section

6.2 Prepare
Confirmation Report
If favorable, thetechnical staff
shall draft
Confirmation
Report and draft
License to
Operate.

None

3 daysSection Head
Registration andLicensing Section

None

Favorable;
8 daysSectionHead/Division
Chief/Asst.

If not favorable,
the technical staff
shall detail theassessor’s
findings in thereport.
6.3 Approval of the
Bureau Director andEndorsement to the259Office of theUndersecretary

7. Receive the License
to Operate throughmail/courier or pick-up
at the Standards
Bureau andaccomplish the Client
satisfaction survey.

If favorable,
review andapproval of theConfirmation
Report and theDraft Certificate ofLicense to
Operate.
6.4 Endorsement of
the Assistant
Secretary andApproval of theUndersecretary
If favorable, forapproval andsignature of theCertificate of License
to Operate.
7.1 Send theConfirmation
Report and notify
the availability of
the License to
Operate forrelease throughvarious means perpreferenceindicated in theapplication form.
(direct pick-up or
courier)
7.2 Provide theaccomplished Client
Satisfaction Survey
Form

None

Unfavorable;
7 daysBureau Director,
Bureau Director

Favorable;
3 daysUndersecretary

Unfavorable;
2 daysNone

1 day and 25
minutes(depending on
the choice of theapplicant)DirectorStandards Bureau

None

5 minutes

DirectorStandards Bureau

TOTAL
PHP
1,000.00

260

For CompleteandCompliant: 20 Working
Days

None

For
Unfavorable
Result - 17
Working Days
B. Processing Procedures of Applications submitted at Standards Bureau throughMail/Courier:Director
1. Send the Application 1.1 Log receipt intoNone
20 minutes
Standards
BureauForm together with
the Document
the prescribed
Tracking System
documentary(DTS) forrequirements forStandards
Licensing of Already
Bureau. This
Operational throughshall be routed to
Mail or Courier to:
the Assigned
Standards Bureau
Technical Staff.
DSWD Central Office,Section Head
1.2 Review theNone
2 working days
IBP Road, Batasan
Registration
andsubmitted
Pambansa Complex,
Licensing
Sectiondocuments as toConstitution Hills,
completenessQuezon Cityand compliance,
both in form andsubstance. The
submitted
completedocuments mustsatisfy thecriteria based on
MC 21 series of2022.
If complete andcompliant, an
Acknowledgeme
nt Letter andNotification on
the proposedschedule on the
conduct of Virtual
Assessment/
Validation
Assessment261

shall be
prepared.

2. Pay the required
processing fee.

If foundincomplete or
non-compliant,the
Acknowledgeme
nt Letter shallcontain the
checklist ofrequirements tobe secured andcomplied. This
will be sent to theapplicant SWDA
together with all
the application
documents
submitted.
2.1 Inform theapplicantorganization that theprocessing of theapplication shallstart once they have
paid the required
fees and provided
the Standards
Bureau the copy of
the Official Receipt.

262

PHP
1,000.00

5 minutes

DirectorStandards Bureau2.2. The
Administrative
Staff shallprepare a BillingStatement andinstructapplicants toproceed to the
Financial
Management
Service (DSWD
Cashier, 2nd
Floor, Matapat
Building).

Php
1,000.00

10 minutes

Section HeadCash Section

None

15 Minutes

DirectorStandards Bureau

Note: The processes
shall only take place
once the applicant
organization settles
its payment.
3. Provide the DSWD
Standards Bureau thecopy of the Official
Receipt (OR) throughthe following:a. Scanned copy of the
Official Receipt
srb@dswd.gov.ph withthe subject: Name of
the Organization_
Copy of OR for
Licensing.
b. Hand-carry the
Photocopy of Official
Receipt to Standards
Bureau.
c. Courier the
Photocopy of Official
Receipt to Standards
Bureau.

3.1 Acknowledge thecopy of the Official
Receipt from the
SWDA.

263

4. Confirm Validation
Visit.

5. Participate in the
conduct of Validation
Visit.

3.2 Acknowledge thereceipt of the Official
Receipt and provide
the copy to theAssigned TechnicalStaff.
3.3 Review andapproval of the
Acknowledgement
Letter including its
attachments.

None

10 minutes

DirectorStandards BureauNone

3 daysSection Head,
Registration andLicensing Section

4.1 For those withrequirements thatare complete andcompliant,confirmation ofvalidation visit.
5.1 Conduct
of/validation visit.

None

1 day

Section Head
Registration andLicensing SectionNone

1 day peragreedschedule

Section Head
Registration andLicensing Section

5.2 Prepare
Confirmation Report:

None

3 working days

Section Head
Registration andLicensing Section

If favorable, theTechnical Staff
shall draft
Confirmation
Report and Draft
Certificate ofLicense to
Operate.
If not favorable,
the TechnicalStaff shall detailthe assessor’s
findings in thereport.

264

5.3 Approval of the
Bureau Director
and theendorsement to the
Office of theAssistant SecretaryNone

If favorable,
review andapproval of theConfirmation
Report and theDraft Certificate ofLicense to
Operate.
5.4 Endorsement of
the Assistant
Secretary and theApproval of thee
Undersecretary
If favorable, forapproval andsignature of theLicense to
Operate.
6. Receive the License
to Operate throughmail/courier orpick-up at theStandards Bureau
and accomplish the
Client satisfaction
survey.

6.1 Send theConfirmation Reportand notify theavailability of theLicense to Operate
for release throughvarious means perpreference indicatedin the application
form. (direct pick-up
or courier)
6.2 Administerthe
accomplished Client
Satisfaction Survey
Form (either online
or paper-based)
265

Favorable;
7 working days

SectionHead/Division
Chief/Bureau
DirectorStandards Bureau

Unfavorable;
7 working
days

None

Undersecretary
Favorable;
2 working days

Unfavorable;
1 workingdays

DirectorStandards BureauNone

1 day and 25
minutes(depending on
the choice of
the applicant)DirectorStandards Bureau

None

5 minutes

DirectorStandards Bureau

TOTAL:For Complete and
PHP
20 Working
Compliant
1,000.00
Days
For Unfavorable
None
17 Working
ResultDays
The number of minutes shall be included on the 20 total working days. This
does not include the travel time of documents from the DSWD Field Office to
the Central Office, and vice versa.

8. Registration of Private Social Welfare and Development Agencies(SWDAs) Operating in More than One Region
The process of assessing the applicant organization with operations in more than one(1) region to determine whether its intended purpose is within the purview of social
welfare and development, where the determination of the same shall result in the
inclusion of the agency in the Department’s registry of SWDAs.
Office or Division:
Classification:
Type of Transaction:
Who may avail:Standards Compliance Monitoring Division (SCMD) – Standards
Bureau, DSWD Central OfficeComplex
G2C – Government to Client
Any private Social Welfare and Development Agency that implements
or intends to engage in Social Welfare and Development (SWD)
activities whose coverage or areas of operation is more than one (1)region.

CHECKLIST OFREQUIREMENTS
1. Duly
Accomplishedand ●Notarized Application Form (1original copy)

WHERE TO SECURE
DSWD Central Office - Standards Bureau (SB)IBP Road, Constitution Hills, Batasan Pambansa
Complex, Quezon City●

Any DSWD Field Office - Standards Section (Regions
I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII, CAR,CARAGA, MIMAROPA & NCR)●

https://standards.dswd.gov.ph/issuances/(DSWD-SB-G
F-100-REV-00_Application Form for Registration)266

2. Updated
Certificate
of ●Registration
withthe
Securities and Exchange
Commission (SEC), and latest
Articles of Incorporation andby-laws
whereintheapplicant’s primary purpose/s
is/are within the purview ofsocialwelfareanddevelopment (1 photocopy ofeach)
3. One (1) copy of any of thefollowing:

Securities Exchange Commission (SEC) - Company
Registration and Monitoring Department Secretariat
Building, PICC Complex, Roxas Boulevard, Pasay City,
1307

a. Handbook or Manual
Operationsof
its
programs policies andprocedures to attain its
purposes● https://standards.dswd.gov.ph/issuances/(DSWD-SB-GF-049_REV-01_Manual
Operations)b. Brochure● https://standards.dswd.gov.ph/issuances/(DSWD-SB-GF-050-REV 01_GUIDE IN
PREPARATION OF BROCHURE)

of

THE

c. Duly signed Work and● https://standards.dswd.gov.ph/issuances/
Financial Plan for at least(DSWD-SB-GF-054_REV-01_Work and Financial
two (2) years by the
Plan)
Head of Agency
Note to Applicant: The acceptance of application documents does not imply that theapplication is already approved. The applicant should comply with the RA 10847 criteriathat it is engaged mainly or generally in social welfare and development activities prior
to issuance of Certificate of Registration.
CLIENT STEPSAGENCY ACTIONSFEES TO
BE PAID

A. Assessment Procedures for Walk-in Applicants

267

PROCESSINGTIMEPERSONRESPONSIBLE

1. Submit
application formand supporting
documents.

1.1 If complete, receive
the documentary
requirements and provide
the organization an
acknowledgement receipt
and log the receipt ofapplication documents
into the Document
Tracking System.

None

10 minutes

DirectorStandards
BureauNone

5 minutes

DirectorStandards
BureauNone

35 minutes

DirectorStandards
BureauPHP
1,000.00

10 minutes

1.1.1. Provide the walk-in
applicant with document
reference number foreasy tracking

2. Settle therequired
processing fee at
the Cash Section

1.2 If incomplete, return
all documents submitted
accompanied by achecklist of requirements
for applicant
Organization’s
compliance.
2.1 Prepare billingstatement and instructapplicant to proceed to
the Financial
Management Service(DSWD Cashier, 2nd
Floor, Matapat
Building) for thepayment of thenecessary fee or thru
online athttps://www.lbp-eservices.com/egps/portal/index.js
2.2 Process payment andissue Official Receipt.

268

Cash
Head

Section3. Provide the
DSWD
Standards
Bureau thephotocopy of the
Official Receipt(OR).

4. Receive theCertificate ofRegistration andAccomplish the
ClientSatisfaction
Survey Form

3.1 Attach the photocopyof the official receipt of
the processing fee

None

30 minutes

DirectorStandards
Bureau3.2 Log and endorse theapplication documents tothe concerned Section
and technical staff
3.3 Conduct a desk
review of the received
application as to thecompleteness andcompliance
3.4 Prepare Confirmation
Report with attacheddraft Certificate ofRegistration andExecutive Summary
3.5 Review and approvalof the Confirmation
Report; endorsement for
the approval of theRegistration Certificate

None

30 minutes

DirectorStandards
BureauNone

2 days and 5
hours

Section Head

None

1 day

Section Head

None

1 day

3.6 Approval andEndorsement of theAssistant Secretary to
Office of theUndersecretary
3.7 Approval and Signingof Registration Certificate
4.1 Send theConfirmation Report andnotify the availability of
the Certificate ofRegistration for releasethrough various means
per preference indicated

None

1 day

SectionHead/Division
Chief/AssistantBureauDirector/Bureau
Director
Assistant
Secretary

None

1 day

UndersecretaryNone

30 minutes(depending on
the choice of
the applicant)DirectorStandards
Bureau269

in the application form.
(direct pick-up or courier)
4.2 Administer the Client
Satisfaction Survey Form(either online or
paper-based)
TOTAL:

None

30 minutes

DirectorStandards
BureauPHP
1,000.00

For CompleteandCompliant - 7
Days
None
For
Incomplete
Submission15 Minutes
B. Processing Procedures of Applications submitted at Standards Bureau throughEMail/Courier:Director
1. Send the
1.1 Log documents intoNone
10 minutes
Standards
Application Form the Documentation
Bureautogether with theTransaction Management
prescribed
System (DTMS
documentary
requirements
through mail orcourier to:Standards Bureau
DSWD Central Office,
IBP Road, Batasan
Pambansa Complex,
Constitution Hills,
Quezon City.

2. Wait for theprocessing of theapplication

2.1 Update the DTMS
and endorse theapplication documents tothe concerned Section
and technical staff

270

None

30 minutes

DirectorStandards
Bureau2.2 Conduct desk reviewof the received
application as to thecompleteness andcompliance. The
submitted documents
must satisfy the criteria
under MC 21 series of
2021.

None

3 days, 5 hours Section

Head/Division
Chief/Bureau
Director

If found non-compliant
to eligibility anddocumentary
requirements, return
application documents tothe applicant with a letter
citing reasons fordisapproval withtechnical assistance on
how to rectify
non-compliance and/or
submit lacking
requirements.
If found both complete
and compliant, preparesand endorses theConfirmation Report with
attached draft Certificate
of Registration andExecutive Summary
2.3 Send link for thepayment of thenecessary fee or thru
online athttps://www.lbp-eservices.com/egps/portal/index.jsp
2.4 Update DTMS andreview and approval of
the confirmation report;
endorsement for271

PHP
1,000.00

1 hourSection Head

None

1 day

DirectorStandards
Bureau3. Receive theCertificate ofRegistration throughmail or pick-up at
the field office andAccomplish the
Client Satisfaction
Survey Formapproval of theRegistration Certificate
2.5 Approval andEndorsement to the
Office of theUndersecretary
2.6 Approval and Signingof Registration Certificate
3.1 Send theConfirmation Report andnotify the availability of
the Certificate ofRegistration for releasethrough various means
per preference indicatedin the application form.
(direct pick-up or courier)
3.2 Administer Client
Satisfaction Survey Form(either online or
paper-based)
TOTAL:

1 day

Assistant
Secretary

1 day

UndersecretaryNone

30 minutes

DirectorStandards
BureauNone

30 minutes

DirectorStandards
BureauNone

For CompleteandCompliant 7 Days
None
For
Incomplete
Submission 1 Day, 2 Hours
and
15 Minutes
The number of minutes shall be included on the total 5 working days

272

PHP
1,000.00

SUSTAINABLE LIVELIHOOD PROGRAM(SLP)FRONTLINE (EXTERNAL) SERVICES

273

1. Grievance Management Process
The Grievance Management Process at the NPMO level provides the initial
implementation of facilitating the request of individual clients, and the final and full
implementation of the process shall be at the Field Office (RPMO) level.
Sustainable Livelihood Program – GrievanceManagement Unit (GMU)
Classification:
Highly TechnicalType of Transaction:
G2C – Government to Citizen
G2G – Government to Government
Who may avail:
All
DSWD
FOs,
DSWD
OBSUs,
or
Agencies/Institutions
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. One (1) Copy of Filled-up SLP Grievance
Form – for walk-in clients;
2. One (1) Copy of complaint letter received
from OBSUs, NGAs, NGOs, concerned
citizen, social media and others; and3. One (1) Photocopy each of supporting
SLP Helpdesk
documents
3rd Floor, Mahusay Building
Clients Testimony
Witness Testimony (if necessary)
Barangay / Police Report(if necessary)
Office or Division:

ACTIVITIES TO BE UNDERTAKEN BY THE SLP-NPMO/RPMO:
FEES TO PROCESSING
CLIENT STEPSAGENCY ACTIONSBE PAID
TIME
1. The clients shall ratify 1. Explain to andNoneor concur on the Data request the client toPrivacyConsent's sign or place his/hercontent.
thumb mark on the
Data Privacy Act
3 Minutes(DPA) of 2012.
Proceed to customer Brief orientation on
step number 2 after the SLP Processes
approval.

274

other

PERSONRESPONSIBLE
Grievance
Management
Officer (GMO)/
Technical Officer(TO) of the day
Sustainable
Livelihood
Program2.

3.

Fill-uplogbook

thewalk-in 2.1. Instruct theclient to register in
the Walk-in Clients
Log Book.

None

2 minutes

GMO/ TO
Sustainable
Livelihood
Program

2.2. Conduct theinitial interview on
the complaint.

None

10 minutes

SLP 3.1.
Request theclient to fill out the
SLP
GrievanceForm.
3.2. Validate any
lacking informationof the client/s asnecessary.

None

10 minutes

GMO/ TO
Sustainable
Livelihood
Program
GMO/ TO
Sustainable
Livelihood
Program

None

3 Minutes

GMO/ TO
Sustainable
Livelihood
Program

None

3 Minutes

GMO/ TO
Sustainable
Livelihood
Program

None

5 Minutes

GMO/ TO
Sustainable
Livelihood
Program

5.2. Encode client/s
profile in the SLP
ReferralManagement
System (SLP GMS)

None

5 minutes

GMO/ TO
Sustainable
Livelihood
Program

5.3. Classify thecomplaint /grievance.

None

3 Minutes

5.4. Validate if thefindings are valid.

None

10 minutes

Grievance
Management Unit
Head
(GMUH)
Grievance
Management Unit
GMO/ TO

Fill-outthe
Grievance Form

4. Received the Walk-in
ClientSlip

5.Fill- out the CSMF

4.1. Issue SLP
Walk-in Client Slip.
4.1.1 Certify thatclients appeared at
the SLP NPMO
5.1. Request theclient to fill-out the
ClientSatisfaction
Measurement Form

275

Sustainable
Livelihood
Program

If invalid, notify
the concerned
process ownerfor the invalid
findings, andvalidate lacking
information of theclient/s asnecessary.
5.5. Encode thedetails in the SLP
GMS and EDTMS

None

6 minutes

GMO/ TO
Sustainable
Livelihood
Program

5.6. Refer/ Endorse
the Grievance forverification toconcerned DSWD
Field Offices,
OBSUs, NGAs,
NGOs, CSOs andother institutions.
5.7. Monitor andfollow-up feedback/updates toconcerned FOs

None

8 hours

GMO/ TO
Sustainable
Livelihood
ProgramNone

3 days (simple)

GMO/ TO
Sustainable
Livelihood
Program

5.8. Classify theComplaint /Grievance.

7 days(complex)

None

10 days(highlytechnical)
3 Minutes

FEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

None

7 daysFact Finding
Team

GMUH
Grievance
Management Unit

FOR GRIEVANCES AT THE SLP- REGIONAL LEVEL:
CLIENT STEPSAGENCY ACTIONS

5.9. Processing of
Grievance

276

(For Noncognizable
Grievance)

For Non-Cognizable
Grievance (Simple
Transactions) - Does
not require verification
The GRMO shallprovide technicalassistance, explain
and orient on program
implementation.
For Cognizable
Grievance (Highly
Technical Transactions)
The SLP Regional
Grievance
Management
Committee
shallconvene to manage
anddecidetheresolutionofthegrievance.
For grievances thatneedfurther
assessment, the SLP
Regional GrievanceManagement
Committee (RMGC)
shall collaborate toincludethedeployment
ofFact-Finding Team.
Gather data and otheressential informationin order to determine
the reasons/ factorsthat trigger the filing ofgrievance.

277

None

10 days

SLP Regional
Grievance
Management
Committee(For Cognizable
Grievance)5.10. The Fact-finding
team shall conduct fieldvisits for assessment/
validation, investigationand other duties andresponsibilities under
GMP.

None

3 daysSLP Regional
Grievance
Management
Committee

5.11. Include in the
feedbackotheressential information,
reasons or factors thattrigger the filing ofgrievance.

None

3 daysFact FindingTeam

5.12. Provide
recommendation anddecision forendorsement toconcerned OBSUs
towards the resolutionof the grievance.

None

1 day

SLP Regional
Grievance
Management
Committee

5.13. Provide feedback
to the complainant on
the action taken.

None

1 day

RGMO

5.14. The SLP RGMC
shall endorse
unresolved grievances
to the DSWD FO
Regional GrievanceCommittee forresolution.

None

1 day (FORGC)

SLP Regional
Grievance
Management
Committee

5.15. The SLP RGMC
shall endorse gathered
information/
documentation to
Management (FO
RGMC/AG-AC/RD)

None

1 day

RGMO

278

5.15.1. Endorse thegathered
documentationforsubmission to the Officeof the Secretary

SLP RGMS/
AG-AG

5.15.2. Process thegathered SLP RGMC
information or
documentation basedon the existing
guidelines.
LGU
Employees
Endorse to the Local
Government Unit –Local Chief Executives
5.15.3. Endorse SLP
RGMC information/
documentation in theform of GrievanceManagement Report to
the Regional Director
for action.
5.15.4. Endorse SLP
RGMC information/
documentation in theform of GrievanceManagement Report for
submission to the
Regional Director
following the RA No.
6713 and to the DSWD
Regional GrievanceCommittee.
5.16 Issuance ofResolution based on
the decision by theauthority.

None

279

2 daysRGMO

If Resolution was
issued by the:PC–
Appealprocessed by the SLP
RGMC
SLP RGMC or SLP
RPMO – The appeal
shall be processed by
the SLP NPMO GMC
SLP NPMO GMC –Appeal process by
Office of the Secretaryor
OBSUs
concerned.
5.17. Monitor the statusof newly resolved
grievances to ensurethat recommendations
provided are properly
executed and followedby the involved
persons/parties.

None

1 day

RGMO

7 working days

Fact FindingTeam

5.17.1 Encode in the
SLP Grievance Tracker.

FOR GRIEVANCES AT THE SLP- PROVINCIAL LEVEL:
5.9 Processing of
Grievance.
For Non-Cognizable
Grievance (Simple
Transactions)

280

None

(For NonCognizable
Grievance)

The Non-Cognizable(invalid) grievancedoes not require
verification
The GRMO shallprovide Technical
Assistance, simple
explanation, andorientation on
programimplementation.
For Cognizable
Grievance (Highly
Technical Transactions)
The SLP Regional
Grievance
Management
Committee shallconvene to manage
and decide theresolution of thegrievance.
For grievances thatneed further
assessment, the SLP
Regional GrievanceManagement
Committee (RMGC)
shall be activated toinclude the deployment
of Fact-Finding Team.
5.9.1 Gathering of dataand other essential
information in order todetermine thereasons/factors that

281

None

10 days

SLP Regional
Grievance
Management
Committee(For Cognizable
Grievance)trigger the filing ofgrievance.
5.10.
Assessgrievances andsortbased on the validity or
gravity.

None

1 day

PGMO

None

1 day

PGMO

None

1 day

PGMO

None

4 days

None

1 day

5.10.1
Ensuretheaccomplishedforms,
preparelettersofacknowledgement.
For Non – cognizable
Grievance (invalid) Doesnotrequireverification
5.10.2 Encode in the
Database.
5.11. Non-Cognizable
Grievance(SimpleTransactions)5.11.1 The PGMO shallprovidetechnical
assistance, explain andorienton
programimplementation.
5.11.2Endorse all
major grievances to
RPMO.
5.12 Gather data andotheressential
information
todetermine the reasons
or factors that trigger
the filing of grievance.
5.13. Endorse data
gathered and other
282

PGMO

PGMO

essential information to
the RPMO.
5.14. Provide feedback
to the complainant on
the actions taken.
5.15. Monitor the statusof
newly
resolved
grievances to ensurethat recommendations
provided are properly
executedbytheinvolved
persons/parties.

None

1 day

None

1day

PGMO

PGMO

5.15.1 Encode in the
SLP Grievance Tracker.

FOR GRIEVANCES AT THE SLP- MUNICIPAL LEVEL:
5.9 AssessNonegrievances (e.g.
involvement of PDO)
and sort based on thevalidity or gravity.

2 hours

PGMO

3 days

PGMO

5.9.1 Secure theaccomplished forms,
prepare letter of
acknowledgement.
5.9.2 Encode to the
Database.
5.10 Non-Cognizable
Grievance (Simple
Transactions)
The
FPDO
shall
providetechnical
assistance, explain,and orient on program
implementation.
283

None

5.11
Endorseallmajor grievances to
the RPMO.

None

1 day

PGMO

5.12 Gather data andother essential
information todetermine thereasons or factorsthat trigger the filingof grievance.

None

1 day

PGMO

5.13. Provide
feedback to thecomplainant on theaction taken.

None

1 day

PGMO

5.14 Monitor the
status of newly
resolved grievances
to ensure thatrecommendations
provided are properly
executed by the
involved
persons/parties.

None

1 day

PGMO

5.12.1. The PGO
shall
check
the
involvement of thePDO.

5.14.1. Encode in
the SLP Grievance
Tracker.
None

284

For Simple - 4 Days and 1
Hour

Activities to be undertaken by the
SLP-NPMO/RPMOFor Grievances at the SLP- Regional Level
For Grievances at the SLP- Provincial
Level
For Grievances at the SLP- Municipal
Level

For Complex - 8 Days and 1
Hour

None

For Highly Technical - 11
Days and 1 Hour
30 DaysNone

27 DaysNone

7 days and 2 Hours*The processing of grievances is based on the Guidance Note on the Grievance Management
Process of the Sustainable Livelihood Program.

2. Process for Referrals received through Individual / Group/ Associationor organization referred from OBSUs, NGAs, NGOs, CSOs, LGUs andOther Institutions
The process for referrals received by the Sustainable Livelihood Program - National
Program Management Office (SLP-NPMO) or SLP Regional Program Management
Office (RPMO) aims to enumerate the steps and procedures that the referring office,client and concerned DSWD personnel to undertake to efficiently facilitate the request forlivelihood assistance of referred individuals received by the DSWD SLP-NPMO or SLP
RPMO.

Office or Division:
Classification:
Type of Transaction:
Who may avail:Sustainable Livelihood Program - National Program Management
Office – Referral Management Section
Sustainable Livelihood Program - Regional Program Management
OfficeHighly Technical
G2C – Government to Citizens
G2G – Government to Government
All Qualified Walk-in Program Participants

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

One (1) Photocopy of any valid identification of Government Agencies issuing identification
the client/person applying for Livelihood cards such as SSS, Philhealth, PAG-IBIG,
Assistance Grants
LTO, DFA, PRC, COMELEC, NBI and others
285

ACTIVITIES TO BE UNDERTAKEN BY THE SLP-NPMO/RPMO:CLIENT STEPSAGENCY ACTIONS

1. File the application
for livelihood assistancefrom SLP-NPMO,OBSUs, NGAs, NGOs,
CSOs, LGU, and otherinstitutions throughemail.

1.1. The PDO/RMO
shall acknowledge
the receipt ofindividual referralapplications forlivelihood assistancethrough email.

2. Wait for thecall/email/text or
personal visit of the
PDO from the
SLP-RPMO.

FEES TO
BE PAID
None

1.2. ThePDO/RMO shallcheck and review
the completenessof the client’s
information andvalidate lacking
information, if any.

None

2.1. For the
SLP-NPMO:

None

PROCESSING
TIME
10 minutes

10 minutes

PERSONRESPONSIBLE
Project
Development
Officer (PDO)
National Program
Management
Office (NPMO)
ReferralManagement
Officer (RMO)
Regional
ProgramManagement
Office (RPMO)
PDO
NPMO
or
RMO
RPMO

2.1.1. The PDO
shall prepare theendorsement
memorandum to besigned by the
National Program
Manager to the
DSWD-FO throughthe SLP-RPMO
with complete
attachments.
2.1.2. The PDO
shall prepare a286

6 hours

Project
Development
Officer (PDO) or
National Program
Manager
NPMO
RMO, PC, RPC,
and RD-RPMO

letter/memorandum to besigned by the
National Program
Manager informing
the referring party
that the referral has
been endorsed to
the DSWD-FO
through the
SLP-RPMO.
2.1.3. For the
SLP-RPMO:
2.1.3.1. Once
received by the
SLP-RPMO, theRMO shallacknowledge
receipt of individualreferralapplications forlivelihood
assistance from
SLP-NPMO
through email. The
RMO shall review
the completenessof the client’s
information asnecessary andcoordinate with thereferring party.
2.1.3.2. The RMO
shall undertake
name-matching to
the endorsed list of
Pantawid
Pamilyang Pilipino

287

Program (4Ps)
Targets of SLP.
For those notfound in the Listof Pantawid
Pamilyang
Pilipino Program(4Ps) Targets of
SLP, the RPMO
shall conduct
name-matchingwith theListahanan 3
Database.
For those tagged
as non-poor in
the Listahanan The RMO shallprepare a letter for
endorsement of theclient to
stakeholders forreview of the RPC
and for approval by
the Regional
Director (RD).
For those found in
the endorsed listof 4Ps targets of
SLP and tagged“No Match” in the
Listahanan 3
Database - The
RMO shall preparea memorandum
addressed to theProvincial
Coordinator (PC) torefer the clients that288

are found in theendorsed list of 4Ps
targets of SLP and
those tagged as“no-match” for the
conduct of SLP
Means Test for
onward submission
to Regional
ProgramCoordinator (RPC).
2.2. The RMO shallencode the details of
the client in the SLPInformation System(SLPIS)2.3. The RMO shallemail, text, or callthe referring party
and clients to informthem that theapplication wasendorsed to theconcerned SLP
Provincial Office forthe conduct of
succeeding steps.

None

30 minutes

RMO
RPMO

None

10 minutes

RMO
RPMO

ACTIVITIES TO BE UNDERTAKEN BY THE SLP-RPMO/PROVINCIAL OFFICECLIENT STEPSAGENCY ACTIONS

3. Wait for thecall/email/text or
personal visit of the
IPDO from the
SLP-Provincial Office.

3.1. The PC shallacknowledge receipt ofthe memorandum fromthe RPC through email.

289

FEES TO
BE PAID

PROCESSING
TIME

None

10 minutes

PERSONRESPONSIBLEPC - RPMO

3.2. The PC shall review
the completeness of theclient’s information.
3.2.1 The PC shallcoordinate with the
Implementing Project
Development Officer(IPDO) to conduct
succeeding steps for thereferred applicant
3.3 The IPDO shall email,text, or call applicant/s toinform them that theapplication was received
by the concerned SLP
Provincial Office andthere shall be anassessment to be
conducted.
4. Undergo the SLP
Means Test

4.1. If the referred clientis tagged as no-matchin the Listahanan 3
Database:
4.1.1. The IPDO shalladminister the SLP
Means Test to
determine the client’s
qualification to theprogram. The SLP
Means Test shall beapproved by theProvincial Coordinator.
The PC shall provide
feedback to the RPC on
the result of SLP Means
Test.

290

None

2 hours

PC - RPMO

None

15 minutes

IPDO RPMO

None

6 hours

IPDO/PC RPMO

If qualified in the SLP
Means Test - proceed
to client step 5.

5. Accomplish the
SLP Data Privacy
Consent Form

If not qualified in the
SLP Means Test - Afterthe approval of the PC of
the SLP Means Test, the
IPDO shall inform theclient on the result. The
PC shall inform the RMO
for the latter to prepare
letter for endorsement of
the client to stakeholders
to be reviewed by the
RPC and to be approvedby the RD
If the referred client isfound in the endorsed
list of Pantawid
Pamilyang Pilipino
Program (4Ps) Targets
of SLP, tagged as Poorin the Listahanan andtagged as “no-match” inthe Listahanan but
qualified in the SLP
Means Test:
5.1. The IPDO shall
explain the data
privacy protocol of the
program by readingand explaining the
SLP Data Privacy
Notice and Consent
Form before
proceeding with the
SLP processes forreferrals.

291

None

10 minutes

IPDO –
RPMO

5.2. The IPDO shallassist in theadministration of theData Privacy Consent
Form. Once the client
concurs, he/she shallsign or place his/her
thumb mark in theconsent form
6. The IPDO shallconduct a brieforientation to the clienton the generaldescription of SLP,
Program Tracks,
Program Modalities,
and Program Eligibility
Requirements.

None

15 minutes

IPDO RPMO

None

30 minutes

IPDO RPMO

7. Accomplish theLetter of Intent or
SLP Waiver Form.

7. The client shallaccomplish the Letterof Intent (LOI)
signifying the interest
to pursue
engagement with SLP
as program
participants while forclients who decided
not to proceed withthe succeeding
activity must sign the
SLP Waiver Form.

None

15 minutes

IPDO RPMO

8. Accomplish the
SLP Profile Form

8. The IPDO shall assist
the client inaccomplishing the
SLP Profile Form.

None

20 minutes

IPDO RPMO

6. Participate in the
SLP Orientation

292

9. Accomplish theLivelihood Skills
Assessment Form
(LSAF)

9.1. The IPDO shall assist
the administration of theLivelihood Skills
Assessment Form
(LSAF).

None

6 hours

IPDO RPMO

None

4 hours

IPDO /
Capacity
Building
Project
Development
Officer(CPDO)For those who passed
the LSAF and decided
to continue, proceed toclient step 10.
The clients who decided
not to proceed to thesucceeding activity
must sign the SLP
Waiver form
10. Participate in theMicro-Enterprise
Development
Training 1(MEDT1) and
Basic Employment
Skills Training(BEST1)10.1. Conduct of MEDT1
or BEST1
For the clients qualified
for MD Track - The IPDO
shall conduct MEDT 1 for
all MD Track.
For the clients qualified
for EF track - The IPDO
shall conduct BEST 1 for
all EF Track.

293

For the participants
who decided not toproceed - The clients
must sign the SLP Waiver
form.
Note: In case that the
IPDO may not be able toact as the Subject Matter
Expert (SME), the CPDO
may act as the SME, if
the CPDO will not be
available, the CPDO
must coordinate with the
PC for the identificationof SME from the pool ofbusiness development
partners.

11.

Prepare andsign the Modality
Application Form
(MAF)

10.2. The IPDO shallupdate the client’s
information in the SLPInformation System(SLPIS).

None

30 minutes

IPDO RPMO

11. The IPDO shallguide/assist the client in
the preparation of the
MAF.

None

2 hours

IPDO
RPMO

294

12. Receive the SLP
Grant

12.1. The IPDO shallprepare the attachments
to the Mungkahing
Proyekto (MP) or Project
Proposal such as theCertificate of Eligibility(COE), MAF and otherdocuments needed forthe review and approvalof the MP.
12.2. Project Proposal
Review at the Provincial
Level.

None

6 hours

IPDO
RPMO

None

1 day

PC - RPMO

None

1 day

RPC - RPMOThe PC shall review theMP using the Project
Assessment Tool (PAT).
Note: MPs with findingsthat need revision /enhancement or
replacement will beendorsed to IPDO by thePC.
12.3. Project
ProposalReview at theRegional
Level
The RPC shall review
and sign the MP as tocompleteness of
attachment andcompliance to program
standards. After which,it shall be forwarded to
RD for approval.

295

12.4. Project
ProposalApproval

None

2 daysRD - RPMO

None

2 daysFinance
Management
Division(FMD)

The RD shall approve
the MP prior toprocessing.

12.4.1. Project
Proposal
Processing
After the approval of
the RD, the project
proposal shall undergo
review by the FinanceManagement Division(FMD) of the FO toensure compliance toaccounting andauditing procedures.
Then, prepare the
Obligation Request.
12.5. Process the
Disbursement Voucher.

296

12.6. Preparation
for Grant
Releasing

None

1 day

IPDO RPMO

None

1 day

IPDO –RPMO(For Step
12.7.1)

12.6.1. The IPDO shallmonitor the issuance of
the approved check for
disbursement.
12.6.2. The IPDO shallnotify the program
participant/s for the
release of the checkthrough text, email, call,visit, etc.
12.7. Grant
Releasing
12.7.1. The IPDO tocoordinate with the client
for the schedule of grant
releasing
12.7.2. The IPDO to
conduct Financial
Literacy Training before
the grant releasing
12.7.3. The client shallreceive the grant in theform of cash throughcash payout or via checkthrough disbursement
vouchers.

297

SpecialDisbursement Officer(SDO) /
RMO / IPDO
/ RPC / PC –RPMO(For Step
12.7.3)

13. Fill out the Client
Satisfaction
Measurement Form
(CSMF)

13.1. Administer the
CSMF with assistancefrom the IPDO.

None

5 minutes

IPDO RPMO

13.2. The IPDO shallupdate the client’s
information to the SLP IS.

None

30 minutes

IPDO RPMO

Activities to be undertaken by
SLP - NPMO/SLP - RPMO
Activities to be undertaken by
SLP – RPMO
TOTAL

None

7 hoursNone

11 days and 5 hours

None

12 days and 4 hours

3. Process for the Provision of Livelihood Assistance to Walk-in Clients
The process for Walk-in Individuals Seeking Livelihood Assistance aims to enumerate thesteps and procedures that the client and concerned DSWD personnel undertake toefficiently facilitate the request for livelihood assistance of individuals that personallyappeared at the DSWD Sustainable Livelihood Program-National or Regional Program
Management Offices.
Sustainable Livelihood Program – National Program Management
Office – Referral Management Section
Office or Division:
Sustainable Livelihood Program – Regional Program Management
OfficeHighly TechnicalClassification:
G2C – Government to Citizens
Type of Transaction:
G2G – Government to Government
Who may avail:All Qualified Walk-in Program Participants
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
One (1) Photocopy of any valid identification of Government Agencies issuing identification
the client/person applying for the Livelihood cards such as SSS, Philhealth, PAG-IBIG,
Assistance Grants.
LTO, DFA, PRC, COMELEC, NBI and others.

298

ACTIVITIES TO BE UNDERTAKEN BY THE SLP-NPMO/SLP-RPMO:CLIENT STEPSAGENCY ACTIONS

1. Accomplish the
SLP Data Privacy
Consent Form andAttendance Sheet

1.1. The Project
Development Officer(PDO) at the SLP
National Program
Management Office(NPMO) or Referral
Management Officer(RMO) at the SLP
Regional Program
Management Office(RPMO) shall explain
the data privacy
protocol of the program
by reading andexplaining the SLP
Data Privacy Notice
and Consent Form.
1.2. Request client tofill-out attendance
sheet.

FEES TO PROCESSING
BE PAIDTIMEPERSONRESPONSIBLE

Project
Development
Officer(PDO SLP-NPMO)

None

10 minutes

None

30 minutes

ReferralManagement
Officer(RMO SLP-RPMO)

PDO
NPMO

For the walk-in
clients from the SLPNPMO - the PDO shallrequest the client tofill-out the attendance
sheet.
For the walk-in
clients from the SLP
RPMO - the RMO
shall request the client
to fill-out theattendance sheet.

299

RMO
RPMO

2. Participate in the
SLP Orientation

3. Claim the SLP
Reference Slip

4. Fill-out the Client
Satisfaction
Measurement Form
(CSMF)

2.1. The PDO/RMO
shall conduct a brieforientation to the clienton the generaldescription of SLP
2.1.1 Facilitate theadministration of the
Walk-in Client
Information Sheet(WCIS) to gather basic
information of theclients.
3. The PDO/RMO shall
issue
the
SLP
Reference Slip andinform the client of thenext steps.
4.1.
Administer the
CSMF with assistancefrom the PDO/RMO.

4.2. For the
SLP-NPMO:
4.2.1. The PDO shallprepare the endorsed
memorandum to besigned by the National
Program Manager tothe DSWD-FO
through the
SLP-RPMO withcomplete
attachments.
For the SLP-RPMO:
4.2.2. Once received
by the SLP-RPMO,
the
RMO
shall
acknowledge receipt
300

None

1 hour

PDO
NPMO
RMO
RPMO

PDO
NPMO

None

10 minutes

None

5 minutesor

6 hours

RMO
RPMO
PDO / SLP NPM –NPMO(For Step 4.2.1)

None

RMO
RPMO
PDO
NPMO

RMO, PC, RPC,
and RD - RPMO(For Step 4.2.2)

of individual referralapplications
forlivelihood assistancefrom
SLP-NPMO
through email. The
RMO shall check andreview
thecompleteness of theclient’s information asnecessaryandcoordinate with thereferring party.
4.2.3. The RMO shallundertakename-matching to theendorsedlistofPantawid Pamilyang
Pilipino
Program(4Ps) Targets of SLP.
For those not found
in
the
List
of
Pantawid Pamilyang
Pilipino
Program(4Ps) Targets of SLP- The RPMO shallconduct
name-matching with
the
Listahanan
3
Database.
For those tagged as
non-poorintheListahanan - The
RMO shall prepare aletter for endorsementofthe client tostakeholders
forreview of the RPC
and for approval by

301

RMO, PC, RPC,
and RD - RPMO

the Regional Director(RD).
For those found in
the endorsed list of
4Ps Targets of SLP
and tagged as “No
Match”
inthe
Listahanan
3
Database - The RMO
shall
prepareamemorandum
addressed
totheProvincial Coordinator(PC) to refer theclients found in theendorsed list of 4Ps
targets of SLP and
thosetaggedas“no-match” for the
conduct
of
SLP
Means
Test
for
onward submission to
Regional
ProgramCoordinator (RPC).
4.3. The RMO shallencode the details of
the client in the SLPInformation System(SLPIS)4.4. The RMO shallemail, text, or call theclients to inform themthat the application wasendorsed to theconcerned SLP
Provincial Office for the
conduct of succeeding
steps.

None

30 minutes

RMO
RPMO

None

10 minutes

RMO
RPMO

ACTIVITIES TO BE UNDERTAKEN BY THE SLP-RPMO/PROVINCIAL OFFICE

302

CLIENT STEPSAGENCY ACTIONS

5.
Wait for thecall/email/text
orpersonal visit of the
IPDO from the SLP
Provincial Office.

5.1.
The
PC
shall
acknowledge receipt ofthe memorandum fromthe RPC through email
andreview
thecompletenessoftheclient’s information.
5.1.1 The PC shallcoordinate
withtheImplementing
Project
Development
Officer(IPDO) to assess thereferred client.
5.2.
The IPDO shallemail, text, or call clientsto inform them that theapplication was received
by the concerned SLP
Provincial
Office
and
there
shall
be
an
assessment
tobeconducted.

303

FEES
TO BE
PAID
None

PROCESSINGTIMEPERSONRESPONSIBLE

2 hours

ProgramCoordinator
RPMO

PC / IPDO RPMO

None

15 minutes

Implementing
Project
Development
Officer
RPMO

6. Undergo the SLP
Means Test

6.1 Actions to beundertaken by the IPDO
after receipt of thereferred walk-in client:
If no-match in the
Listahanan 3
Database - The IPDO
shall conduct the SLP
Means Test to
determine the client’s
qualification to theprogram. The SLP
Means Test shall beapproved by theProvincial Coordinator.
The PC shall provide
feedback to the RPC
on the result of SLP
Means Test.
If qualified in the SLP
Means Test - proceed
to client step 7.
If not qualified in the
SLP Means Test
After the approval of
the PC of the SLP
Means Test, the IPDO
shall inform the clienton the result. The PC
shall inform the RMO
for the latter to preparealetterfor
endorsement of theclient to stakeholders to
be reviewed by the
RPC
and
to
be
approvedbytheRegional Director (RD).

304

None

6 hours

RMO, IPDO, PC,
RPC, and RD RPMO

7. Accomplish the
SLP Data
Privacy Consent
Form

7.1. The IPDO shall
explain the data
privacy protocol of the
program by readingand explaining the SLP
Data Privacy Notice
and Consent Form
before proceeding with
the SLP processes forreferrals.

7.2 The IPDO shall assist
in the administration of
the Data Privacy Consent
Form. Once the client
concurs, he/she shall signor place his/her thumbmark in the consent form.

8. Participate in the
SLP Orientation

8. The IPDO shall conduct
a brief orientation to theclient on the generaldescription of SLP,
Program Tracks,
Program Modalities,
and Program Eligibility
Requirements.
9. Accomplish the9. The client shallaccomplish the Letter
Letter of Intent orof Intent (LOI)
SLP Waiver Formsignifying the interest to
pursue engagementwith SLP as program
participants, whileclients who decided not
to proceed with thesucceeding activity
must sign the SLP
Waiver Form.

305

None

10 minutes

Implementing
Project
Development
Officer
RPMO

None

15 minutes

Implementing
Project
Development
Officer
RPMO

None

30 minutes

Implementing
Project
Development
Officer
RPMO

None

15 minutes

Implementing
Project
Development
OfficerRPMO10. Accomplish the
10. The IPDO shall assist
or guide the client in
SLP Profile Form
accomplishing the
SLP Profile Form.

None

20 minutes

11. Accomplish the 11.1. The IPDO shallLivelihood
Skillsadminister
the
Assessment
Form
Livelihood
Skills(LSAF)
Assessment
Form(LSAF).

None

6 hoursNone

4 hours

Implementing
Project
Development
Officer
RPMO
Implementing
Project
Development
Officer
RPMO

For the clients who
passed the LSAF and
decided to continue,
proceed to client step 8.
The clients who
decided not to proceed
to the succeeding
activity must sign the
SLP Waiver form.
12. Participate in the 12.1. Conduct of MEDT 1
Micro-Enterpriseor BEST1.
Development
Training 1 (MEDT1)
For clients who are
and
Basic
qualified for MD Track
Employment Skills- The IPDO shall
Training (BEST1)
conduct the MEDT 1 for
all MD Track.
For clients who are
qualified for EF track The IPDO shall conduct
the BEST 1 for all EF
Track.

306

IPDO / Capacity
Building Project
Development
Officer (CPDO) RPMOFor the clients who
decidednottoproceed - The clients
must sign an SLP
Waiver form
Note: In case that the
IPDO may not be able toact as the Subject Matter
Expert (SME), the CPDO
may act as the SME, if
the CPDO will not be
available, the CPDO
must coordinate with the
PC for the identificationof SME from the pool ofbusinessdevelopment
partners.
12.2. The IPDO shallupdate the client’s
information in the SLP IS.

None

30 minutes

13. The IPDO shallguide/assist the client in
the preparation of the
MAF.

None

2 hours

14.
Receive the 14.1. The IPDO shallprepare the attachments
SLP Granttothe
Mungkahing
Proyekto (MP) or Project
Proposal such as theCertificate of Eligibility(COE), MAF and otherdocuments needed for thereview and approval of
the MP.

None

6 hours13.
Prepare andsign the Modality
Application
Form
(MAF)

307

Implementing
Project
Development
Officer
RPMO
Implementing
Project
Development
Officer
RPMO
Implementing
Project
Development
OfficerRPMO14.2. Project
ProposalReview at theProvincial Level

None

1 day

ProgramCoordinator
RPMO

None

1 day

RPC - RPMOThe PC shall review theMP using the Project
Assessment Tool (PAT).
Note: MPs with findingsthat need revision /enhancementor
replacement
willbeendorsed to IPDO by thePC.
14.3. Project
ProposalReview at theRegional Level
The RPC shall review andsign the MP as tocompletenessof
attachment
andcompliance to program
standards. After which, it
shall be forwarded to RD
for approval.

308

None

2 days

14.4. The RD shallapprove the MP prior toprocessing.

Regional Director
RPMO

14.4.1 After the approvalof the RD, the project
proposal shall undergo
review by the FinanceManagement
Division(FMD) of the FO toensure compliance toaccounting and auditing
procedures.
Then,
prepare the Obligation
Request.
14.5.
ProcesstheDisbursement VoucherNone

14.6. Preparation for
Grant Releasing
14.6.1. Monitor theissuance of the approved
check for disbursement.

None

14.6.2. Notify the program
participants for the
release of the checkthrough text, email, call,visit, etc.

309

2 days
1 day

Finance
Management
Division (FMD)
Implementing
Project
Development
OfficerRPMO14.7. Grant
Releasing

None

1 day

IPDO – RPMO(For Step 14.7.1.)

14.7.1. The IPDO tocoordinate with the client
for the schedule of grant
releasing.
14.7.2. The IPDO shallconduct Financial Literacy
Training.
14.7.3. The clients shallreceive the grant in theform of cash through cash
payout or via checkthrough
disbursement
vouchers.
15. Fill out the Client 15.1. The client shallSatisfaction
fill-out the CSMF with
Measurement Form assistance from the IPDO.
(CSMF)
15.2.
The IPDO shallupdatetheclient’s
information to the SLP IS.

Activities to be undertaken by
SLP - NPMO/SLP – RPMO
Activities to be undertaken by
SLP – RPMO
TOTAL

310

SpecialDisbursement
Officer (SDO) /RMO / IPDO /RPC / PC –RPMO(For Step 14.7.3.)None

5 minutes

Implementing
Project
Development
Officer
RPMO

None

30 minutes

Implementing
Project
Development
Officer
RPMO

NONE

1 day, 1 hour and 15 minutes

NONE

11 days 2 hours and 5 minutes

NONE

12 days and 4 hours

CENTRAL OFFICE
NON-FRONTLINE SERVICES

311

ADMINISTRATIVE SERVICE(AS)

NON-FRONTLINE SERVICES

312

1. Facilitation of Request for Relief from Property Accountability from
Commission on Audit
To provide assistance to accountable officers who are requesting relief from property
accountability with the Commission on Audit (COA) for lost, damaged or destroyed
property under his/her accountability.
Office/Division:

Classification:
Type of Transaction:
Who may avail:Sino ang maaaring makinabang?

DSWD Central Office Administrative Service –Property Supply and Asset Management Division(AS-PSAMD)
DSWD Field Office – Property and Supply Section(PSS)
Complex Transaction
G2G – Government to Government
Department of Social Welfare and Development(DSWD) Employees who are:a. DSWD employees and officials

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. One (1) original copy of duly
accomplished and notarized Reportof Loss, Stolen, Damaged and
Destroyed Property (RLSDDP).

1. From PSAMD Office through PREMIS

2. One (1) original copy of duly
notarized Affidavit of Loss

2. To be prepared by the client without any
prescribed format

3. One (1) original copy of duly
notarized Joint Affidavit of Two (2)Disinterested Person.

3. To be prepared by the client without any
prescribed format

4. One (1) original copy of Police
Report

4. To be prepared by the client without any
prescribed format
5. To be prepared by the client without any
prescribed format

5. One (1) original copy Comments ofthe Head Cluster/Regional Director313

6. To be prepared by the client without any
prescribed format
6. One (1) original copy of
Certification from Competent
Authority on the Destruction
brought by Natural Calamity andInsurgency.
7. One (1) original copy of Inspection
Report of Damaged Property.

7. To be prepared by the client without any
prescribed format
8. From Property Office

8. One (1) photocopy of Property
Acknowledgement Receipt(PAR)/Inventory Custodian Slip(ICS)CLIENT STEPSAGENCYACTION

FEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

None

5 Minutes

Division Chief
Property Supply andAsset Management
Division

Processing of Request for Relief
1. Submit copy ofnotarized Report ofLost, Stolen,
Damaged or
Destroyed Property(RLSDDP) with
proof of receipt by
the Commission on
Audit (COA) and/or
request for relief
duly endorsed by
the Head of Office,Bureaus, andServices (HOBS) /Head of Offices,
Divisions, andSections (HODS)
concerned.

1.1 Theproperty
personnel
receive therequest for relief
withattachments.
Review if thesubmitted
request hascompletedocumentary
requirements asprovided forunder Sec. 6.9of AO 6, s.
2017.

314

1.2 Property
personnel shallverify if theproperty isalready taggedin PREMIS as
lost/damaged/destroyed; If not, tagproperty as lostunder themoduleRLSDDP/RLSD
DSP.

None

If notcomplete:prepare a reply
Memorandum
tothe accountableofficer thru the
HOBS torequire submiss
ion of theidentified
lacking documentary requireme
nt/s.
▪

The
Memorandu
m shall besigned bytheAdministrativ
e Service
Director/
Administrativ
e Division
Chief

315

2 Hours(May beextendeddepending on
the number oftransactions
being handled
and theavailability of
documents
andinformation to
support theissuance ofrecommendati
on.)Division Chief
Property Supply andAsset Management
DivisionIf complete,
proceed to thenext step
1.3 Prepare
recommendation/ comments
addressed to
COA, copy
furnished the
Accountable
Officer andHOBS
concerned, tobe signed bytheUndersecretaryfor
GASSG/Region
al Director

None

5 DaysDivision Chief
Property Supply andAsset Management
Division

5 daysDirector
Administrative Service
Director(May beextendeddepending on
the number oftransactions
being handled
and theavailability of
documents
andinformation to
support theissuance ofrecommendation.)

1.3.1 The
Administrative
Service Directorand Head/
Administrative
Division Chiefand Head of
Property Officeshall affix
his/her initial on
the draftRecommendati
on/ Comment;
1.3.2 The draft
Recommendati
on/ Commentshall beproperly
endorsed by the
aforementioned
316

orDivision Chief
Administrative Division

Head
Property Officeofficials, with
sufficient
information as
to thecompliance of
the Request to
all thedocumentary
requirements
1..3.3 Property
personnel shallsubmittheoriginal copy to
COAandphotocopy
tothe Accountable
Officerand
HOBS/HODS
concerned.
TOTAL:

None

5 Days, 2
Hours, 5
Minutes

Provision of Technical Assistance upon Receipt of COA Decision
1. Forward copy of COA 1.1 Property personnel None
5 Minutes
decision on thewill receive copy of COA
request for relief from decisiononthepropertyaccountableofficer’s
accountability
Request for Relief from
Property Accountability
1.2 The property
personnel shall review
the Decision of COA todetermine theappropriate assistanceto be provided to theaccountable officer, as
follows:

317

None

3 Days(May beextendeddepending on
the number oftransactions
being
handled)Division Chief
Property Supply
and Asset
Management
Division

Division Chief
Property Supply
and Asset
Management
DivisionIf Relief is Granted
Prepare Memorandum
toFinance
Officeendorsing the COA
decision and request the
dropping of the lost
property from the Booksof
Accounts
forsignatureofAdministrative Service
Director/
Concerned
Division Chief in Field
Office, copy furnishedthe Accountable Officer
throughthe
HOBS/HODS
1.2.1
Updaterecords/PREMIS
If Relief is Denied –Property personnel will
preparememorandum informing
the Accountable Officerof the “Money Value” tobe settled
andprocesses
for replacementorpayment, as the casemaybe, in accordancewiththe existing
guidelines.
Replacement
Pagpapalit–
Accountable Officer
to submit to Property
Officethroughamemorandum
thedetailsofthe318proposed item/s withsameorhigherspecificationsasreplacement to thelost property
Payment –Accountable
Officer to settle/pay the“money value” of thelost property based ontheexisting
COA
accounting rules andguidelines
2. For Replacement:
Present replacement unit
for the lost property

2.1 Inspect/Validate theofferedreplacement
item/sNone

4 Hours(May beextendeddepending on
the number oftransactions
being
handled.)If
Non-Compliant,Inform the Accountable
Officer of the reason/sfor non-compliance andrequire to meet theneeded requirements

Division Chief
Property Supply
and Asset
Management
Division

If Compliant, Proceed
to next step
2.2
Once
the
replacementunit
iscompliantwiththeapproved
recommendation,
theProperty
Personnel
shall:
a. Accept replacement
unit upon
concurrence of COA
319

None

4 Hours(May beextendeddepending on
the number oftransactions
being
handled.)Division Chief
Property Supply
and Asset
Management
DivisionRepresentative andPrepare necessary
documentation/updat
e record in PREMIS
b. Prepare
Memorandum
toFinanceandManagement Service(FMS)/Finance andManagement Division(FMD) and COA on
the acceptance ofoffered replacement
items for reference
and recording in theBooks of Accounts
2. For Reimbursement
Request for Assistancefor securing the Order of
Payment fromAccounting
Division/Accounting
Section and pay themoney value of the lost
property in accordancewith the approved
recommendation
Upon receipt of the
Official Receipt (OR),forward original copy toproperty office forfacilitation of cancellationof property accountability
in the the property
records

2.1 The accountableofficer,throughtheassistance of property
personnel, shall securefrom the Accounting
Division/SectionanOrder of Payment and
pay
to
the
Cash
Division/Section
theMoney Value of the lost
property in accordancewiththeapproved
recommendation.

320

None

2 Hours

Division Chief
Property Supply
and Asset
Management
Division3. Fill-out CSMF

3. Upon completion oftheprocess,theProperty Personnel shalladminister CSMF (either
online or paper-based)fromtheclient/accountableofficerthroughtheprescribedcustomerfeedback form
TOTAL:

None

5 Minutes

None

For
Replacement- 3 Days, 8Hours, 10
Minutes

Division Chief
Property Supply
and Asset
Management
DivisionFor
Reimburseme
nt -3 Days, 2
Hours, 10
Minutes

2. Facilitation of Request for Replacement/Reimbursement of Lost,

Damaged or Destroyed Properties
When the lost, damaged and destroyed property issued to employees was due toother circumstance other that force majeure, theft/robbery and fire (whereas lost may
be credited), the Accountable Officer can request for the replacement or
reimbursement of the money value of the lost property or payment of cost of repair ofthe damaged property, within thirty (30) days from the occurrence of loss.
Office/Division:

Classification:
Type of Transaction:

DSWD Central Office Administrative Service – Property
Supply and Asset Management Division (AS-PSAMD)
DSWD Field Office – Property and Supply Section (PSS)
Complex Transaction
G2G – Government to Government321

Who may avail:

Department of Social Welfare and Development (DSWD)
Officials and Employees

CHECKLIST OF REQUIREMENTS
1. One (1) copy of duly accomplished Reportof Loss, Stolen, Damaged and Destroyed
Property (RLSDDP), with proof ofsubmission to COA

WHERE TO SECURE
1. From PSAMD Office through PREMIS

2. One (1) original copy of Memorandum
requesting reimbursement/replacement of
item lost endorsed by Undersecretaryconcern to Undersecretary for GASSG
CLIENT STEPSAGENCY ACTION

2. To be prepared by the Client without any
prescribed format

1. End User shallrequest to theUndersecretary for
GASSG / Regional
Director rereplacement or
reimbursement of
lost, damaged or
destroyed
properties.

FEES TO
BE PAID
None

1.1 TheUndersecretary for
GASSG (USGASSG)
or RD shall forward therequest to the Property,
Supply and AssetManagement Division(PSAMD) / Property
and Supply Section(PSS).

PROCESSIN
G TIME
20 Minutes

PERSONRESPONSIBLE
Division Chief
Property Supply
and Asset
Management
Division

1.1.1 PSAMD/PSS
shall assign to action
officer the request forreview
1.1.2 Review therequest and determine
the completeness ofdata and attachments

Head
Property Office

If not complete –Prepare a
Memorandum to the
Accountable Officer
thru the HOBS/HODS
322

concerned to require
submission of theidentified lacking
requirement/s
The Memorandum shallbe signed by the
Administrative Service
Director/Administrative
Division Chief
If Complete – Proceed
to the next step
1.2 The Property
Personnel shall preparea recommendation
addressed to theUndersecretary for
GASSG/Regional
Director for the
replacement or
payment of the lost
property to be coursed
through the Accounting
Office for concurrence
as to the computationof the Money Value
1.3The property
personnel shall receiveof the decision(approval/disapproval)
from theUndersecretary for
GASSG/Regional
Director on the request,
the Property personnel
shall assess the sameand advise theaccountable officer
through the
HOBS/HODS for the
next steps to beundertaken:
323

None

5 Days(May beextendeddepending on
the number oftransactions
being
handled andtheavailability ofsignatories ofapproving
officials)

Division Chief
Property Supply
and Asset
Management
Division

None

2 Days(May beextendeddepending on
the number oftransactions
being
handled)Division Chief
Property Supply
and Asset
Management
DivisionIf the request isdisapproved, preparea Memorandum
informing the
Accountable Officer ofthe disapproval of therequest and/or requirecompliance with thelacking requirements,
within 7 working days
upon receipt of theMemorandum.
Upon receipt of thelacking requirements orcompliance with the
instructions of theUndersecretary for
GASSG/Regional
Director, repeat the 3rdstep of this Citizen’sCharterIf the request isapproved, prepare
Memorandum to
Accountable Officer
through his headinforming the approvalof the request for
reimbursement/replace
ment of the lost
property and the steps
to be undertaken for the
execution of thedecision (e.g.
submission of thereplacement unit andTA Report, if applicable)or payment of themoney value to the324Cash Division/Section
within 15 calendar days
from receipt of thedecision
2. Present
replacement
unit/Settle themoney value ofthe lost property

Proceed to next step
2.1 Inspect/Validate theoffered replacement
item/sNone

If Non-Compliant,Inform the Accountable
Officer of the reason/sfor non-compliance andto meet the needed
requirements.
If Compliant, proceed
to next step
Magpatuloy sa susunodna hakbang
Once the replacement
unit is compliant withthe approved
recommendation, theProperty Personnel
shall:
a. Accept replacement
unit
b. Prepare necessary
documentation/upda
te record in PREMIS
c. Prepare
Memorandum to
Finance andManagement
Service(FMS)/Finance andManagement
Division (FMD) and325

8 Hours(May beextendeddepending on
the number oftransactions
being
handled)Division Chief
Property Supply
and Asset
Management
Division3. Fill-out CSMF

copy furnish
Accountable Officer
on the acceptanceof the offeredreplacement items
for reference andrecording in theBooks of Account
2.2 Reimbursement The accountableofficer, through theassistance of property
personnel shall securefrom the Accounting
Division/Section theorder of payment andpay to the Cash
Division/Section themoney value of the lost
property in accordancewith the approved
recommendation.
3. Upon completion of
the process, theProperty personnel
shall administer the
CSMF (either online or
paper-based) from theclient/accountableofficer through theprescribed customer
feedback form
TOTAL:None

2 Hours

Division Chief
Property Supply
and Asset
Management
Division

None

5 Minutes

Division Chief
Property Supply
and Asset
Management
Division

None

For
Replacement 7 Days, 12
Hours, 25
MinutesFor
Reimbursement - 7 Days, 7Hours, 25
Minutes326

3. Issuance of Sticker Pass
a. Issued in lieu of Gate Pass when portable equipment belonging to the
Department (i.e. laptop) are frequently brought outside or inside DSWD premises.
b. Issued as proof of ownership of personal/ private properties (e.g. demo units,
consigned items) brought inside DSWD premises for more than one day.
Office/Division:

DSWD Central Office Administrative Service –Property Supply and Asset Management Division(AS-PSAMD)
DSWD Field Office – Property and Supply Section(PSS)

Classification:
Type of Transaction:
Who may avail:
CHECKLIST OF REQUIREMENTS
One (1) original copy of duly
accomplished request for issuance ofSticker Pass
In the absence of the authorized
signatory secure any of thefollowing:
1. Signed by the personnel
authorized to sign in behalf of theauthorized signatory – with
attached one (1) photocopy ofSpecial Order (SO) for order ofsuccession

SimpleG2G – Government to Government
Department of Social Welfare and Development(DSWD) Officials and Employees
WHERE TO SECURE
To be prepared by the client Office’s Designated
Property and Supply Custodian (DPSC) through theProperty Records and Equipment Monitoring
Inventory System (PREMIS);
1. Records and Archives Management Division(RAMD)

2. Digital signature of:● Authorized signatory or;

2. Digitally signed using the PNPKI
registered digital signature● Authorized representative with attached 1
photocopy of SO for order of succession327

3. Printed copy of email using theofficial DSWD email accountrequesting for the issuance of
sticker pass

3. From the:● Authorized signatory or;● Authorized representative with attached 1
photocopy of SO for order of succession

4. Present the property to claim
sticker pass
CLIENT STEPSAGENCY ACTION

1. Submit duly
accomplishe
d request for
Sticker Passfrom 8 AM to
5 PM,
Mondays to
Fridays
exceptholidays

1.1. The property
personnel shallreceive the duly
accomplishedrequest for issuance
Sticker Pass from
8am to 3pm

1.2 Validate request:

4. To be presented by the requester
FEES TO
BE PAID
None

PROCESSING
TIME
5 Minutes

None

1 Hour, 30
MinutesIf not duly signed,
request for thelacking signature
If duly signed,
update expiration
date of the sticker
pass in PREMIS; for
DSWD property withan accountableperson underregular / contractual/ coterminous /casual employee
expiration date shall
328

PERSONRESPONSIBLE
Division Chief
Property Supply andAsset Management
Division

Division Chief
Property Supply andAsset Management
Division

be at the end of
every semester andfor COS workers,
expiration date shallbe the end of every
quarter. For
personal property
expiration date shallbe similar to the
DSWD property withregular accountablepersonEnsure that theclient has provided
their satisfaction
feedback in PREMIS
which willautomaticallygenerate the nameof service provider
once request wasapproved.
1.3. Generate andprint sticker passand forward to Headof Property Office
together with the
Sticker Pass request
for approval of therequest and forsignature of thegenerated Sticker
Pass1.4. Approve Sticker
Pass Request andsign printed Sticker
Pass1.5. Attach signed
sticker pass to thesubmitted sticker
pass request and fileNone

30 Minutes

Division Chief
Property Supply andAsset Management
Division

None

15 Minutes

Head
Property OfficeNone

15 Minutes

Division Chief
Property Supply andAsset Management
Division329

in the data file folder
according tonumerical sequence
2. Claim
Sticker Pass

2.1. Validate
presented property
vis-à-vis the detailsof property indicatedin the request forissuance of sticker
pass and in theprinted sticker pass.
If incorrect details,
inform the requesterand request for theright item.
If correct details,
Attach sticker passin the most visible
and secure area ofthe property andpresent, thesubmitted sticker
pass request for
signature or
requester asreceived sticker
2.3. Update
PREMIS andmarked sticker pass
as claimed
TOTAL:

None

30 Minutes

Division Chief
Property Supply andAsset Management
Division

None

30 Minutes

Division Chief
Property Supply andAsset Management
Division

None

30 Minutes

Division Chief
Property Supply andAsset Management
DivisionNone

4 Hours, 5
Minutes330

4. Procurement under Agency to Agency
Procurement of Goods and Services, Infrastructure Projects, and Consulting Services
based on the requirement needed by the Agency to be procured using NegotiatedProcurement – Agency to Agency under Section 53.5 of the 9th Edition 2016
Revised IRR of R.A. 9184 as the applicable Alternative Method of Procurement.

Office or Division:

Administrative Service - Procurement
Management Division (AS-PMD)
Bids and Awards Committee Secretariat Section(BAC SEC)
Contract Monitoring Section (CMS)Classification:

Highly Technical

G2G - Government-to-Government) / G2BGovernment to Business
DSWD Central Office Office/ Bureau/ Service/
Who may avail:
Unit (OBSU)CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
All Purchase Request (PR) with DRN End-user Unit (OBSUs) submit to BAC
number must be submitted in three (3) Secretariat located at the 2nd Floor, Mahusay
copies signed by the Head of the OBS Building, DSWD Central Officer
indicating complete technical specificationsof the goods and services requested with acertified true copy of approved PPMP
and other supporting documents per
request as follows:
Type of Transaction:

●
●
●
●
●

Approved Project Proposal
Approved Terms of Reference
Justification
Price Quotation/ Proposal
Market Scanning/ Research,
applicable

if

CLIENT STEPSAGENCY ACTIONS

1. OBSU
endorses
approved PR tothe BAC throughits Secretariat

1.1 The PPMS
Procurement Officer
endorses to the BAC,
through its Secretariat, a

FEES TO
BE PAID
None

331

PROCESSING
TIME
One (1)
calendar day

PERSONRESPONSIBLE
Division Chief
Procurement
Management
Division

transmittal
memorandum
requesting for BAC
Resolution
recommending the
adoption of NegotiatedProcurement –Agency-to-Agency as
the mode of
procurement and award
of contract to theidentified Servicing
Agency, together withthe accomplished
Checklist for AMPs
(DSWD-AS-GF-0
1.2 Upon receipt of the
documents, BAC
Secretariat Procurement
Officer shall review andverify the veracity andcompleteness of the
documents – e.g.
justification, market
study/ research, pricequotations/ proposals –to ensure that theServicing Agency istechnically, legally andfinancially capable todeliver the goods and/or
services in accordancewith the provision of
R.A. No. 9184 and its
2016 Revised IRR.

None

1.2.1 The BAC
Secretariat Procurement
Officer, upon the BAC’s
due deliberation, shallthen prepare the BAC
332

WithinFifteen (15)calendar days

Division Chief
Procurement
Management
Division

Resolution
recommending adoptionof NegotiatedProcurement –Agency-to-Agency
modality and award ofcontract to the Servicing
Agency.
1.2.2 The BAC
Resolution shall beendorsed to the Head of
the BAC Secretariat for
final review andcomments, prior to its
routing for signature of
the members of the
BAC, and eventually forsignature and approvalof the Head of the
Procuring Entity (HoPE).
1.2.3 The BAC
Resolution is routed by
the BAC Secretariat
among the BAC
Members for theirsignature.
1.2.4 The BAC
Resolution is routed to
the HoPE for signature
and/or approval.
1.2.5 The BAC
Secretariat Procurement
Officer shall endorse theapproved BAC
Resolution Certified
True Copy (CTC) withcomplete supporting
documents and theaccomplished Checklist
333

for AMPs to BAC
Secretariat Receiving
Officer for the updatingof PMT and afterwards
endorse to PMD-CMS
for preparation ofMemorandum of
Agreement (MOA)/
Memorandum ofUnderstanding (MOU)/
Purchase Order (PO).
1.2.6 In the event the
HoPE shall disapprove
the recommendation,such disapproval shallbe based only on valid,reasonable, andjustifiable grounds to be
expressed in writing,addressed to the BAC.
The BAC deliberates
and informs theEnd-user on thedecision/disapproval by
the HoPE.c
2. Prepare the
ORS and havethe PO signed by
the HoPE

2.1 Upon receipt of thecomplete documentsfrom BAC Secretariat,
the CMS receiving
officer updates the PMT
and hands over the
documents to the CMS
Procurement Officer,
upon coordination with
the CMS Section Head,to review and prepare
MOA/ MOU/ PO.

None

334

Six (6) Calendar
days(exclusive of
End-user and
FMS process)

Division Chief
Procurement
Management
DivisionIn case of MOA/ MOU:
Prepare draft MOA/
MOU between the
Department andServicing Agency andendorse the same withoutgoing clerk for
onward endorsement to
the Legal Service (LS)for review.
2.1.1 Within three (3)days from receipt ofcomments, theconcerned Procurement
Officer shall then finalize
the MOA/ MOU in
accordance to thecomments of LS,
prepare the FMS-AD
COA Checklist and label
all the documents andendorse to the End-userconcerned the entire
document and theaccomplished Checklist
for AMPs.
NOTE: In case theServicing Agency has
their prescribed or
template MOA/MOU
and requires their priorvetting/review, an
additional number ofdays is allotted to the
SA and End-user Unit.
In case of PO:Prepare
PO. Then endorse to
the End-user concerned
the entire documents335

and the accomplished
Checklist for AMPs.
2.1.2 The End-user
prepares the Obligation
Request and Status(ORS) form andfacilitates the signature
on Box A of ORS by theHOBS.
2.1.3 The End-user
facilitates the signature
and approval of the
MOA/ MOU/ PO by the
HoPE.
2.1.4 Once MOA/ MOU/
PO is signed andapproved by the HoPE,
the End-user facilitates
the processing of fundobligation by
FMS-Budget Division(FMS-BD) andcertification of funds
availability by
FMS-Accounting
Division (FMS-AD)
2.2 Upon receipt of theduly funded MOA/ MOU/
PO, the CMS
Procurement Officer
shall notify and serve
immediately to theServicing Agency (SA)the MOA/ MOU/ PO andfacilitate the signing by
the duly authorized

None

336

Three (3)calendar days

Division Chief
Procurement
Management
Divisionrepresentative of theSA.
2.2.1 The CMS
Procurement Officer
shall immediately
furnish the BAC
Secretariat with a hard
copy/scanned copy ofthe duly conformed
MOA/ MOU/ PO for
posting.
2.3 The BAC, throughits Secretariat, shall post
the MOA/ MOU/ PO, for
information purposes, in
the PhilGEPS website,
the DSWD website, andat any conspicuous
place reserved for thispurpose in the DSWD
premises within ten (10)days from theirissuance, except forcontracts with ABC of
Fifty Thousand Pesos(₱50,000.00) and below.

None

Within Ten (10)days

Division Chief
Procurement
Management
Division

2.3.1 The BAC Sec shallfurnish the proof of
posting to the
PMD-CMS.
TOTAL:

NONE

337

35 Calendar Days

5. Procurement under Direct Contracting
Procurement of Goods based on the requirement needed by the Agency to be
procured using Direct Contracting under Section 50 of the 9th Edition 2016 Revised
Implementing Rules and Regulations (IRR) of Republic Act (RA) 9184 as theapplicable Alternative Method of Procurement.

Office or Division:

Administrative Service - Procurement
Management Division (AS-PMD)
Bids and Awards Committee Secretariat
Section (BAC SEC)
Contract Monitoring Section (CMS)Classification:

Highly TechnicalType of Transaction:
Who may avail:

G2G Government-to-Government / G2BGovernment to Business
DSWD Central Office Office/ Bureau/ Service/
Unit (OBSU)CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
All Purchase Request (PR) with DRN End-user Unit (OBSUs) submit to BAC Secretariat
number must be submitted in three (3) located at the 2nd Floor, Mahusay Building,copies signed by the Head of the OBS DSWD Central Office.
indicating complete technical specificationsof the goods and services requested with acertified true copy of approved PPMP
and other supporting documents per
request as follows:● Pre-repair Inspection Report● Service Provider Diagnostic Report● Certificate
ofExclusive/
Sole
Distributorship● Market Survey/ Market Research, if
applicable● Property
Accountability
Report(PAR), if applicable● Price Quotation
CLIENT STEPS
1. OBSU endorses
approved PR to the

AGENCY ACTIONSFEES TO
BE PAID
None

338

PROCESSINGPERSONTIMERESPONSIBLE
Division Chief
Three (3) calendar
days

BAC through its
Secretariat

Procurement
Management
Division

1.1 The PPMS
receiving officer
shall record, update
the Procurement
Monitoring Tool
(PMT) and endorse
to the PPMS
Procurement Officer
who then prepares
the RFQ and
ensures that the
specificrequirements
indicated in theapproved PR are
consistent with theapproved technicalspecifications and/or
supporting
documents. He/She
then endorses the
RFQ and otherrelevant supporting
documents, together
with theaccomplished
Checklist for
Alternative Mode ofProcurement(AMPs)(DSWD-AS-GF-096), to the PPMS
receiving officer for
signature of the
PMD-Chief/OIC.
1.1.1 The PMD
Chief/OIC signs the
RFQ Form.
1.1.2 Once the RFQ
is signed, the PPMS
339

receiving officer
updates the PMT,and endorses the
RFQ to the PPMS
Procurement Officer
to facilitate theprocurement
process.
1.1.3 The PPMS
Procurement Officer
shall send the RFQ
to the identified
direct supplier andrequire the same tosubmit pricequotation including
the terms andconditions of sale,and a certification of
exclusive dealership
and/or sole
distributorship,patents or
copyrights.
1.1.4 Upon receiptof the pricequotation andrequired documents,
the PPMS
Procurement Officer
endorses to the
BAC, through its
Secretariat, atransmittal
memorandum
requesting for BAC
Resolution
recommending the
adoption of Direct
Contracting as themode of340

procurement andaward of contract tothe identified direct
supplier, together
with theaccomplished
Checklist for AMPs
(DSWD-AS-GF-096)
1.2 Upon receipt ofthe documents, BAC
Secretariat
Procurement Officer
shall review andverify the veracity
and completenessof the documents
submitted – e.g.
justification, market
study, pricequotations andothers.Otherwise,BAC Secretariat
shall coordinate with
PPMS to comply
with the lacking
document.

None

1.2.1 The BAC may
conduct simplified
negotiations on theterms andconditions of thecontract to ensurethat the direct
supplier istechnically, legallyand financiallycapable to deliver
the goods at themost advantageous

341

WIthin Fifteen (15)calendar days

Division Chief
Procurement
Management
Divisionprice and contract
for the Government.
1.2.3 Upon
successful
negotiation, the BAC
shall recommend
the award ofcontract to the
HoPE in accordancewith Section (IV)(L)of the Guideline[Annex “H”].
1.2.4 The BAC
Secretariat
Procurement Officer,
upon the BAC’s duedeliberation, shallthen prepare the
BAC Resolution
recommending
adoption of Direct
Contracting modality
and award ofcontract in favor ofthe direct supplier.
The NOA is also
prepared.
1.2.5 The BAC
Resolution and the
NOA shall beendorsed to the
Head of the BAC
Secretariat for final
review andcomments, prior to
its routing forsignature of themembers of the
BAC, and eventuallyfor signature and342

approval of the
Head of the
Procuring Entity(HoPE).
1.2.6 The BAC
Resolution is routedby the BAC
Secretariat among
the BAC Members
for their signature.
1.2.7 Then, the BAC
Resolution together
with the NOA isrouted to the HoPE
for signature and/or
approval.
1.2.8 In the event
the HoPE shalldisapprove therecommendation,such disapprovalshall be based only
on valid,
reasonable, andjustifiable grounds tobe expressed inwriting, addressedto the BAC.
1.2.9 The BAC
deliberates andinforms theEnd-user on thedecision/
disapproval of the
HoPE.
1.2.10 Upon receiptof the duly signed
NOA, the BAC Sec
343

Procurement Officer
serves it at once tothe awarded
supplier. The BAC
Sec procurement
officer shall thenendorse theapproved BAC
Resolution Certified
True Copy (CTC)with complete
supporting
documents and theaccomplished
Checklist for AMPs
to BAC Sec
Receiving Officer for
the updating of PMT
and afterwards
endorse to
PMD-CMS for
preparation ofPurchase Order(PO).
2. Prepare the ORS
and have the PO
signed by the HoPE

2.1 The PMD-CMS
shall prepare andfacilitate theissuance of PO.

None

2.1.1 Upon receiptof the complete
documents, e.g.
certified true copiesof the BAC
Resolution, NOA,
PR, and otherrelevant documentsfrom BAC
Secretariat, the
CMS receiving
officer updates the344

Three (3) calendar
days (exclusive of
FMS process)

Division Chief
Procurement
Management
Division

PMT and hand overthe documents to
the CMS
Procurement Officer,
upon coordination
with the CMS
Section Head, toreview and prepare
Purchase Order.
Then endorses tothe End-userconcerned the entire
documents and theaccomplished
Checklist for AMPs.
2.1.2 The End-user
prepares the
Obligation Request
and Status (ORS)
form and facilitates
the signature on Box
A of ORS by theHOBS.
2.1.3 Then, theEnd-user facilitates
for signature andapproval of the PO
by the HoPE.
2.1.4 Once PO issigned andapproved by the
HoPE, the End-user
facilitates theprocessing of fundobligation by
FMS-Budget
Division andcertification of funds
availability by

345

FMS-Accounting
Division.
None

Three (3) calendar
days

Division Chief
Procurement
Management
Division

None

Within ten (10)days

Division Chief
Procurement
Management
Division

2.2 Upon receipt ofthe duly funded PO,
the CMS
Procurement Officer
shall immediately
notify and serve tothe supplier the PO.
2.2.1 The HoPE or
his duly authorized
representative shallissue the Notice toProceed (NTP), if
necessary, and a
copy of theapproved PO to the
Supplier within three(3) calendar days
from the date of
approval of thecontract.
2.2.2 The CMS
Procurement Officer
shall immediately
furnish the BAC
Secretariat with ascanned copy of theduly conformed
NOA and PO,
including the NTP if
necessary, forposting.

3.1 The BAC,
through its
346Secretariat, shallpost the NOA, PO,
including the NTP if
necessary, for
information
purposes, in the
PhilGEPS website,
the DSWD website,
and at any
conspicuous placereserved for thispurpose in the
DSWD premises
within ten (10) days
from their issuance,
except for contracts
with ABC of Fifty
Thousand Pesos(₱50,000.00) andbelow.
3.1.1 The BAC Sec
shall furnish theproof of posting to
the PMD-CMS.
TOTAL:

None

34 Calendar Days

6. Procurement under Direct Detail Purchase of Petroleum Fuel, Oil andLubricant (POL) Products and Airline Tickets
Procurement of Goods and Services based on the requirement needed by the Agency
to be procured using Negotiated Procurement - Direct Retail Purchase of Petroleum
Fuel, Oil and Lubricant (POL) Products and Airline Tickets under Section 53.14 of the
9th Edition 2016 Revised Implementing Rules and Regulations (IRR) of Republic Act(RA) 9184 as the applicable Alternative Methods of Procurement.
Office or Division:

Administrative Service - Procurement
Management Division (AS-PMD)
347

Bids and Awards Committee Secretariat
Section (BAC SEC)
Contract Monitoring Section (CMS)Classification:

Highly Technical

Government-to-Government (G2G) /Government to Business (G2B)
DSWD Central Office Office/ Bureau/ Service/
Who may avail:
Unit (OBSU)CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
All Purchase Request (PR) with DRN number End-user Unit (OBSUs) submit to BAC
must be submitted in three (3) copies signed Secretariat located at the 2nd Floor, Mahusay
by the Head of the OBS indicating complete Building, DSWD Central Officetechnical specifications of the goods andservices requested with a certified true copy
of approved PPMP and other supporting
documents per request as follows:● Approved Project Proposal● Approved Terms of Reference (TOR)● Justification Letter● Market Survey/ Market Research● Price Quotation/ Proposal
FEES TO PROCESSINGPERSONCLIENT STEPSAGENCY ACTIONSBE PAIDTIMERESPONSIBLE
Type of Transaction:348

1. OBSU endorses
approved PR tothe BAC throughits Secretariat

1.1 The PPMS
Procurement Officer
endorses to the BAC,
through its Secretariat, atransmittal memorandum
requesting for BAC
Resolution
recommending the
adoption of NegotiatedProcurement – Direct
Retail Purchase of POL
products and Airline
Tickets as the mode of
procurement and award
of contract to theidentified supplier and/or
service provider, together
with the accomplished
Checklist for AMPs
(DSWD-AS-GF-096).
1.2 Upon receipt of the
documents, the BAC
Secretariat Procurement
Officer shall review andverify the veracity andcompleteness of the
documents to ensure thatthe conditions have been
met.
Otherwise, BAC
Secretariat shallcoordinate with PPMS tocomply with the lacking
document.
1.3 The BAC Secretariat
Procurement Officer,
upon the BAC’s duedeliberation, prepares the
BAC Resolution with the
349

None

One (1)
calendar day

Division Chief
Procurement
Management
Division

None

Within Fifteen(15) calendar
days

Division Chief
Procurement
Management
Divisionfollowing
recommendation:
1.3.1 The end-user
delegated to directly
purchase POL products
and airline tickets inaccordance with Part IV(J) of the Guidelines for
Alternative Methods ofProcurement (AMPs)
shall determine thesupplier or service
provider capable ofdelivering the required
POL products and airline
tickets at retail pumpprice or at the most
reasonable retail price, as
the case may be.
1.3.4 Taking into accountthe usual trade andbusiness practices being
observed in the industry
and the requirements andother reasonableconsiderations identified
by the end-user, direct
retail purchase of therequired POL products orairline tickets shall be
carried out in accordancewith pertinent accounting
principles and practices
as well as of soundmanagement and fiscal
administration provided
that they do notcontravene existing laws
and regulations350

applicable to financialtransactions.
1.3.5 The BAC Resolution
shall be endorsed to the
Head of the BAC
Secretariat for final review
and comments, prior to its
routing for signature of
the members of the BAC,
and eventually forsignature and approval of
the Head of the Procuring
Entity (HoPE).
1.3.6 The BAC Resolution
is routed by the BAC
Secretariat among the
BAC Members for theirsignature.
1.3.7 Then, the BAC
Resolution is routed to
the HoPE for signature
and/or approval.
Upon receipt of the duly
approved BAC
Resolution, the BAC
Sec-in-Charge shall thenendorse the approved
BAC Resolution Certified
True Copy (CTC) withcomplete supporting
documents and theaccomplished Checklist
for AMPs to BAC Sec
receiving officer for the
updating of PMT andafterwards endorse toEnd-user (ex.

351

AS-GSD-AMBPS), copy
furnish CMS.
In the event the HoPE
shall disapprove therecommendation, such
disapproval shall bebased only on valid,reasonable, andjustifiable grounds to be
expressed in writing,addressed to the BAC.
1.3.8 The BAC shalldeliberate and inform theEnd-user on the decision/
disapproval by the HoPE.
TOTAL

NONE

16 Calendar Days

7. Procurement under Emergency Cases
Procurement of Goods and Services, Infrastructure Project, and Consulting Services
based on the requirement needed by the Agency to be procured using NegotiatedProcurement - Emergency Cases under Section 53.2 of the 9th Edition 2016
Revised Implementing Rules and Regulations (IRR) of Republic Act (RA) 9184 as theapplicable Alternative Methods of Procurement.

Office or Division:

Administrative Service - Procurement
Management Division (AS-PMD)
Bids and Awards Committee Secretariat Section(BAC SEC)
Contract Monitoring Section (CMS)Classification:

Highly TechnicalType of Transaction:
Who may avail:
CHECKLIST OF REQUIREMENTS

Government-to-Government (G2G) /Government to Business (G2B)
DSWD Central Office Office/ Bureau/ Service/
Unit (OBSU)
WHERE TO SECURE
352

All Purchase Request (PR) with DRN End-user Unit (OBSUs) submit to BAC
number must be submitted in three (3) Secretariat located at the 2nd Floor, Mahusay
copies signed by the Head of the OBS Building, DSWD Central Officeindicating complete technical specificationsof the goods and services requested with acertified true copy of approved PPMP andother supporting documents per request as
follows:●●●●

Approved Project Proposal
Approved Terms of Reference (TOR)
Justification Letter
Market Survey/ Market Research

CLIENT STEPS
1 OBSU endorses
approved PR to the
BAC through its
Secretariat

AGENCY ACTIONS
1.1 The PMD-BAC
Secretariat (BAC
Sec) checks thesubmitted PR and its
supporting
documents versus achecklist, as handcarried by theEnd-user staff.

FEES TO BE PROCESSINGPERSONPAIDTIMERESPONSIBLE
Division Chief
None
One (1)
Procurement
calendar day
Management
DivisionIf found complete,
the BAC Sec stamps
receive the PR. The
BAC Sec receives,
records the approved
PR with proper
signatories – inconsonance with theexisting guidelines –and with complete
supporting
documents, and353

encodes in the
Procurement
Monitoring Tool
(PMT).
If found incomplete,
the PR is
immediately declined
for appropriate action
by the End-user.
1.1.1 BAC Sec shallcheck the inclusion of
the procurement
project in theapproved
Supplemental PPMPand completeness ofrequired supporting
documents. If foundin order, the BAC
Sec affixes his/her
initial, then endorses
to the BAC Sec
Head.
Otherwise, if noapproved
Supplemental PPMP
the BAC Sec
prepares a PR Action
Form(DSWD-AS-GF-083)
and returns the PR to
the End-User Unit for
appropriate action.
None

1.2 The BAC Sec
Procurement Officer,
upon the BAC’s duedeliberation,
prepares the BAC
354

Within One (1)calendar day

Division Chief
Procurement
Management
Division

Resolution
recommending to the
HOPE: (i) any
revision of theAnnual Procurement
Plan (APP) to cover
the Procurement
Project; (ii) adoptionof the NegotiatedProcurement Emergency Cases
modality and (iii)
delegate to either the
BAC or the End-user
unit or any otherappropriate bureau,
committee, support
or procuring unit theauthority to directly
negotiate with alegally, technically,and financiallycapable supplier,contractor, or
consultant for
procurement
undertaken throughany of the allowableinstances of
NegotiatedProcurement(Emergency Cases)
under Section 53.2 ofthe 2016 revised
IRR.
1.2.1 The BAC
Resolution shall beendorsed to the
Head of the BAC
Secretariat for final
review and355

comments, prior to its
routing for signatureof the members of
the BAC, andeventually forsignature andapproval of the Headof the Procuring
Entity (HoPE).
1.2.2 The BAC
Resolution is routedby the BAC
Secretariat among
the BAC Members
for their signature.
1.2.3 Then, the BAC
Resolution is routed
to the HoPE for
signature and/or
approval.
1.2.4 The BAC Sec
furnishes the PPMS
and/or the authorized
OBS/ End-user Unit
the approved BAC
Resolution Certified
True Copy (CTC) toproceed withsecuring quotations.
1.2.5 If NP-EC isdirectly negotiated,
proceed to Step # 14.
1.2.6 In the event the
HoPE shalldisapprove therecommendation,such disapprovalshall be based only356

on valid, reasonable,
and justifiablegrounds to be
expressed in writing,addressed to theBAC.
1.2.7 The BAC
deliberates andinforms the End-user
on thedecision/disapprovalby the HoPE.
None
1.3 The PPMS
receiving officer
records, updates the
PMT and endorses to
the PPMS
Procurement Officer
who then prepares
the RFQ/ Request for
Proposal (RFP) andensures that the
specific requirements
indicated in theapproved PR are
consistent with theapproved technicalspecifications/ project
proposal/ TOR
and/or supporting
documents.
1.3.1 The PPMS
receiving officer shallendorse the RFQ/
RFP and otherrelevant supporting
documents to the
PPMS receiving
357

Three (3)calendar days

Division Chief
Procurement
Management
Divisionofficer for signatureof the PMD-Chief.
Once the RFQ/RFP
is signed, the PPMS
receiving officer
updates the PMT,and endorses it to
the PPMS
Procurement Officer
to facilitate theprocurement
process.
1.3.2 The PPMS
Procurement Officer
sends out/ emails the
RFQ/ RFP andrequests theprospective
suppliers, service
providers,
contractors and/or
consultants, tosubmit a pricequotation/ proposalthat is responsive tothe minimum
technical
specifications/requirements set by
the End-user Unit.
2. Submit a bid
quotation/ bid
proposal through theofficial email

2.1 The Supplier/Contractor/
Consultant shallsubmit a bid
quotation/ bid
proposal through theofficial email address
and/or fax number ofthe BAC Secretariat
dedicated for the

None

358

In accordancewith thedeadline set in
the RFQ/RFPDivision Chief
Procurement
Management
Divisionreceipt of
quotations/proposals
or submits personallyto the BAC
Secretariat office.
2.1.1 The PPMS
Procurement Officer
shall endorse to the
BAC, through its
Secretariat, atransmittal
memorandum
requesting for BAC
evaluation and/or
deliberation of
quotations received.
None
2.2 Upon receipt of
the price quotations/
proposals, the BAC,
through the BAC
Sec. Procurement
Officer or through thedesignated Technical
Working Group(TWG) if any, shallthen proceed to
examine andevaluate thesubmitted
documents, anddetermine theircompliance to theminimum technicalspecifications set by
the end-user Unit,
and recommend to
the BAC theirfindings.

359

Three (3)calendar days

Division Chief
Procurement
Management
DivisionNone

2.3 Upon receipt ofthe documents, BAC
Sec Procurement
Officer reviews andverifies the veracity
and completeness of
the appropriate
supporting
documents to ensurethat the supplier,contractor, or
consultant istechnically, legallyand financiallycapable to deliver the
goods and/or
services.
2.3.1 The BAC Sec
Procurement Officer,
upon the BAC’s duedeliberation, shallthen prepare the
BAC Resolution
recommending to the
HOPE the award ofcontract to thelegally, technicallyand financiallycapable supplier,service provider,
contractor orconsultant.
2.3.2 The BAC
Resolution shall beendorsed to the
Head of the BAC
Secretariat for final
review andcomments, prior to its
routing for signature
360

Within Fifteen(15) calendar
days

Division Chief
Procurement
Management
Divisionof the members of
the BAC, andeventually forsignature andapproval of the
HoPE.
2.3.3 The BAC
Resolution is routedby the BAC
Secretariat among
the BAC Members
for their signature.
2.3.4 The BAC
Resolution together
with the NOA isrouted to the HoPE
for signature and/or
approval.
2.3.5 Upon receipt ofthe duly approved
BAC Resolution, theBAC Sec-in-Charge
shall then endorse
the approved BAC
Resolution (CTC)with complete
supporting
documents and theaccomplished
Checklist for AMPs to
BAC Sec receiving
officer for the
updating of PMT andafterwards endorse
to PMD-CMS for
preparation ofPurchase Order
(PO).

361

2.3.6 In the event the
HOPE shalldisapprove therecommendation,such disapprovalshall be based only
on valid, reasonable,
and justifiablegrounds to be
expressed in writing,addressed to theBAC.
2.3.7 The BAC
deliberates andinforms the End-user
on thedecision/disapprovalby the HoPE.
3. Prepare the ORS
and have the PO
signed by the HoPE

3.1 The PMD-CMS
prepares andfacilitates theissuance of PO.

None

3.1.1 Upon receipt of
the complete
documents, e.g.
certified true copiesof the BAC
Resolution, PR, andother relevant
documents from BAC
Secretariat, the CMS
receiving officer
updates the PMT and
hand over the
documents to the
CMS Procurement
Officer, upon
coordination with the
CMS Section Head,to review and362

Three (3)calendar days
(exclusive of
FMS process)

Division Chief
Procurement
Management
Divisionprepare Purchase
Order. Then
endorses to theEnd-user concerned
the entire documents
and theaccomplished
Checklist for AMPs.
3.1.2 The End-user
prepares the ORS
form and facilitates
the signature on Box
A of ORS by theHOBS.
3.1.3 The End-user
facilitates for
signature andapproval of the PO
by the HoPE.
3.1.4 Once PO issigned and approvedby the HoPE, theEnd-user facilitates
the processing offund obligation by
FMS-Budget Division(FMS-BD) andcertification of funds
availability by
FMS-Accounting
Division (FMS-AD).
None

3.2 Upon receipt ofthe duly funded PO,
the CMS
Procurement Officer
shall immediately
notify and serve tothe supplier,363

One (1)
calendar day

Division Chief
Procurement
Management
Divisioncontractor orconsultant the PO.
Then, he/she
facilitates and/or
ensures the signingof PO by the supplier,contractor orconsultant to signify
the acceptance of theaward made to them.
3.2.1 The CMS
Procurement Officer
shall immediately
furnish the BAC
Secretariat with ahard copy/scanned
copy of the duly
conformed
Contract/PO for
posting.
None
3.3 The BAC,
through its
Secretariat, shallpost the PO, for
information
purposes, in the
PhilGEPS website,
the DSWD website,
and at any
conspicuous placereserved for thispurpose in thepremises of the
DSWD within ten(10) days from theirissuance, except forcontracts with ABC of
Fifty Thousand

364

Within Ten (10)days

Division Chief
Procurement
Management
DivisionPesos (₱50,000.00)
and below.
3.3.1 The BAC Sec
shall furnish the proofof posting to the
PMD-CMS.
TOTAL

8.

NONE

38 Calendar Days

Procurement under Highly Technical Consultant
Procurement of Consulting Services based on the requirement needed by the Agency
to be procured using Negotiated Procurement - Highly Technical Consultant
under Section 53.7 of the 9th Edition 2016 Revised IRR of R.A. 9184 as theapplicable Alternative Method of Procurement.

Office or Division:

Administrative Service - Procurement
Management Division (AS-PMD)
Bids and Awards Committee Secretariat
Section (BAC SEC)
Contract Monitoring Section (CMS)Classification:

Highly Technical

Government-to-Government (G2G) /Government to Business (G2B)
DSWD Central Office Office/ Bureau/ Service/
Who may avail:
Unit (OBSU)CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
All Purchase Request (PR) with DRN number End-user Unit (OBSUs) submit to BAC
must be submitted in three (3) copies signed by Secretariat located at the 2nd Floor, Mahusay
the Head of the OBS indicating complete Building, DSWD Central Officetechnical specifications of the goods andservices requested with a certified true copy
of approved PPMP and other supporting
documents per request as follows:
Type of Transaction:● Approved Project Proposal● Approved Terms of Reference365● Justification● Curriculum Vitae
CLIENT STEPSAGENCY ACTIONS

1. OBSU endorses
approved PR to the
BAC through its
Secretariat

1.1 The PPMS
Procurement Officer
endorses to the BAC,
through its Secretariat,
a transmittal
memorandum
requesting for BAC
Resolution
recommending the
adoption of NegotiatedProcurement - Highly
Technical Consultant
as the mode of
procurement andaward of contract tothe identified individual
consultant, together
with the accomplished
Checklist for
Alternative Mode ofProcurement (AMPs)(DSWD-AS-GF-096).
1.2 Upon receipt of the
documents, BAC
Secretariat
Procurement Officer
shall review and verify
the veracity andcompleteness of the
documents - e.g.
justification, TOR, CV,
and others.
Otherwise, BAC
Secretariat shallcoordinate with PPMS
to comply with thelacking document.
366

FEES TO
BE PAID
None

PROCESSING
TIME
One (1)
calendar day

PERSONRESPONSIBLE

None

Within Fifteen(15) calendar
days

Division Chief
Procurement
Management
Division

Division Chief
Procurement
Management
Division1.2.1 The BAC shallundertake thenegotiation with theindividual consultant
based on the TOR
prepared by theEnd-user. Considering
the nature of theconsultancy work, thenegotiations need not
be elaborate, it isenough that the BAC
has validated that theindividual is legally,
technically andfinancially capable toundertake and fulfill
the consultancy work
based on the TOR.
1.2.2 Upon successful
negotiation, the BAC
shall recommend theaward of contract tothe HoPE in
accordance with
Section (IV)(L) of the
Guideline [Annex “H”].
1.2.3 The BAC
Secretariat
Procurement Officer,
upon the BAC’s duedeliberation, shall thenprepare the BAC
Resolution
recommending
adoption of NegotiatedProcurement – Highly
Technical Consultant
modality and award ofcontract to the367

individual consultant.
The Notice of Award(NOA) is also
prepared.
1.2.4 The BAC
Resolution and the
NOA shall beendorsed to the Headof the BAC Secretariat
for final review andcomments, prior to its
routing for signature of
the members of the
BAC, and eventuallyfor signature andapproval of the HoPE.
1.2.5 The BAC
Resolution is routed by
the BAC Secretariat
among the BAC
Members for theirsignature.
1.2.6 The BAC
Resolution together
with the NOA is routed
to the HoPE for
signature and/or
approval.
1.2.7 In the event the
HoPE shall disapprove
the recommendation,such disapproval shallbe based only on valid,reasonable, andjustifiable grounds tobe expressed inwriting, addressed to
the BAC.

368

1.2.8 The BAC
deliberates andinforms the End-user
on thedecision/disapproval of
the HoPE.
1.2.9 Upon receipt ofthe duly signed NOA,
the BAC Sec
Procurement Officer
serves it at once to theawarded individual
consultant. The BAC
Sec procurement
officer shall thenendorse the approved
BAC Resolution (CTC)with complete
supporting documents
and the accomplished
Checklist for AMPs to
BAC Sec Receiving
Officer for the updatingof Procurement
Monitoring Tool (PMT)and afterwards
endorse to
PMD-Contract
Monitoring Section(CMS) for preparationof Contract.
3. Prepare the ORS
and have the PO
signed by the HoPE

3.1 Upon receipt of thecomplete documents
e.g. CTC of the BAC
Resolution, NOA, PR,
and other relevant
documents from BAC
Secretariat, the CMS
receiving officer
updates the PMT and
369

None

Six (6)
calendar days

Division Chief
Procurement
Management
Divisionhand over the
documents to the CMS
Procurement Officer,
upon coordination with
the CMS Section
Head, to review andprepare the draft
Contract.
3.1.1 The CMS
Procurement Officer
prepares the draft
Contract between the
Department and theConsultant andendorses the samewith outgoing clerk for
onward endorsement
to the LS for review.
3.1.2 Within three (3)days from receipt ofcomments, theconcerned
Procurement Officer
shall then finalize theContract in accordance
to the comments of LS,
prepare the FMSAccounting Division(FMS-AD) COA
Checklist and label all
the documents andendorse to theEnd-user concerned
the entire document
and the accomplished
Checklist for AMPs.
3.1.3 The end-user
prepares the ORS
form and facilitates the370signature on BOx A of
ORA by the HOBS.
Then, the End-user
facilitates the signature
and approval of theContract by the HoPE.
3.1.4 Once theContract is signed andapproved by the
HoPE, the End-Userfacilitates theprocessing of fundobligation by
FMS-Budget Division(FMS-BD) andcertification of funds
availability of FMS-AD.
None
3.2 Upon receipt of theduly funded Contract,
the CMS Procurement
Officer shallimmediately notify andserve to the consultant
the Contract.
3.2.1 The HoPE or his
duly authorized
representative shallissue the Notice toProceed (NTP), if
necessary, and a copyof the approved
Contract to theConsultant within three(3) calendar days fromthe date of approval of
the contract.

371

Three (3)calendar days

Division Chief
Procurement
Management
Division3.2.2 The CMS
Procurement Officer
shall immediately
furnish the BAC
Secretariat with ascanned copy of theduly conformed NOA
and Contract, including
the NTP if necessary,for posting.
None
3.3 The BAC, throughits Secretariat, shallpost the NOA,Contract, including the
NTP if necessary, for
information purposes,in the PhilGEPS
website, the DSWD
website, and at any
conspicuous placereserved for thispurpose in the DSWD
premises within ten(10) days from theirissuance, except forcontracts with ABC of
Fifty Thousand Pesos(₱50,000.00) andbelow.

Within Ten (10)days

Division Chief
Procurement
Management
Division

3.3.1 The BAC Sec
shall furnish the proofof posting to the
PMD-CMS.
TOTAL:None372

35 Calendar Days

9. Procurement under Lease of Real Property and Venue
Procurement of Goods or Services based on the requirement needed by the agency
to be procured using Lease of Real Property and Venue under Section 53.10 of the2016 Revised IRR of RA 9184 as mode of procurement.
Office or Division:

Administrative Service - Procurement Management Division (AS-PMD)
Bids and Awards Committee Secretariat Section (BAC SEC)
Contract Monitoring Section (CMS)Classification:

Highly TechnicalType ofTransaction:

Government-to-Government (G2G) / Government to Business (G2B)

Who may avail:

DSWD Central Office Office/ Bureau/ Service/ Unit (OBSU)CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
All Purchase Request (PR) with DRN End-user Unit (OBSUs) submit to BAC
Number must be submitted in three (3) Secretariat located at the 2nd Floor, Mahusay
copies signed by the Head of the OBS Building, DSWD Central Officeindicating complete technical specificationsof the goods and services requested with acertified true copy of approved PPMP andother supporting documents per request as
follows:● Approved Project Proposal● Evaluation Criteria/ Rating Factor● Justification on the proposed venue/
location● Certification that DSWD facilities are
not available

CLIENT STEPS
1. OBSU endorses
approved PR to the
BAC through its
Secretariat

AGENCY ACTIONS
1.1 The PPMS
receiving officer shallrecord, update the
PMT and endorse it to
the PPMS
Procurement Officer
who then prepares the

FEES TO
BE PAID
None

373

PROCESSING
TIME
Three (3)calendar days

PERSONRESPONSIBLE
Division Chief
Procurement
Management
DivisionRequest for Quotation(RFQ) and ensuresthat the specificrequirements indicatedin the approved PR
are consistent with theapproved Project
Proposal and/or
supporting documents.
He/She then endorses
the RFQ and otherrelevant supporting
documents, together
with the accomplished
Checklist for AMPs
(DSWD-AS-GF-096),
to the PPMS receiving
officer for signature of
the PMD Chief/OIC.
1.1.1 The PMD
Chief/OIC signs the
RFQ Form.
1.1.2 Once the RFQ issigned, the PPMS
receiving officer
updates the PMT, andendorses the RFQ tothe PPMS
Procurement Officer tofacilitate theprocurement process.
1.1.3 The PPMS
Procurement Officer
sends out/ emails the
RFQ and requests theprospective service
providers/Lessors to
submit a pricequotation/proposalthat is responsive to374

the minimum technicalspecifications/requirements set by
the End-user Unit
(OBS).
Real Property
The PPMS
Procurement Officer
shall invite at least
three (3) prospective
Lessors to submit
sealed pricequotations.
Venue
The PPMS
Procurement Officer
shall send the RFQ toat least three (3)venues within thevicinity of the selected
location. Receipt of atleast one (1) quotation
is sufficient to proceedwith the evaluation
thereof.
2. Submit pricequotations/ bid
proposal throughofficial email
address and/or fax
number of the BAC
Secretariat

2.1 The Service
Providers/Lessors
submit price quotation
through the official
email address and/or
fax number of the BAC
Secretariat dedicatedfor the receipt of
quotation or submits
personally to the BAC
Secretariat office, onor before the deadline
for submission of

None

375

In accordancewith thedeadline set in
the RFQ

Division Chief
Procurement
Management
Divisionquotation indicated in
the RFQ.
2.2 The PPMS
Procurement Officer,
thereafter, endorses tothe BAC, through its
Secretariat, atransmittal
memorandum
requesting for BAC
evaluation and/or
deliberation of
quotations received
and award of contract
to the legally,
technically andfinancially capable
service provider/Lessor.
2.3 Upon the deadline
for receipt of the pricequotations, BAC
Secretariat
Procurement Officer
shall then proceed torecommend to the
BAC, if warranted, thecreation of Technical
Working Group (TWG)
from the pool oftechnical experts inthe Department who
will examine andevaluate the submitted
documents, anddetermine theircompliance to theminimum technicalspecifications set by
376

None

Within One (1)calendar day
from thedeadline forsubmission of
quotations

Division Chief
Procurement
Management
Division

None

Three (3)calendar days

Division Chief
Procurement
Management
Divisionthe end-user unit/s(OBSUs), andrecommend to the
BAC their findings.
Real Property
On a specified date,submitted pricequotations shall be
opened to determine
the Lowest Calculated
Quotation. Receipt ofat least one (1)quotation is sufficient
to proceed with theevaluation thereof.
The real property
being offered by the
Lessor with the Single
or Lowest Calculated
Quotation shall be
rated in accordancewith the technicalspecifications and thereasonableness of its
price quotation shallbe determined inaccordance with themethodology
prescribed inAppendix B of Annex“H”.
Upon determination of
the responsivenessand reasonableness ofthe quotation, the BAC
shall recommend to
the HOPE the award
of contract in favor of
the Lessor with the377

Single or Lowest
Calculated a. andResponsive Quotation.
Award of contract shallbe made inaccordance with
Section IV(L) of the
Guidelines (Annex
“H”).
Venue
Receipt of at least one(1) quotation is
sufficient to proceedwith the evaluation
thereof.
The venue being
offered by the Lessor
with the Lowest
Calculated Quotation
shall then be rated inaccordance with thetechnical
specifications
prepared pursuant toAppendix B of Annex“H”. Compliance ratingwith technicalspecifications may be
conducted throughocular inspection,interviews, or otherforms of due diligence.
Upon determination of
the responsiveness ofthe quotation, the BAC
shall recommend to
the HOPE the award
of contract in favor of
the Lessor with the378Single or Lowest
Calculated andResponsive Quotation.
Award of contract shallbe made inaccordance with
Section IV(L) of the
Guidelines (Annex“H”).
In case of failure of
procurement, theBAC Secretariat Head
issues a Memorandum
to PMD-PPMS copy
furnished the End-user
informing the result
and advising End-user
to conduct mandatory
review of
specifications and/or
requirements prior to
conduct of anotherround of procurement
None

2.4 The BAC Sec
Procurement Officer,
upon the BAC’s duedeliberation, prepares
the Abstract of
Quotations (AOQ)
recommending to the
HoPE the adoption of
the NegotiatedProcurement – Leaseof Real Property or
Venue modality andaward of contract tothe service
provider/Lessor with
the Single or Lowest

379

Within Fifteen(15) calendar
days

Division Chief
Procurement
Management
Division

Calculated andResponsive Quotation.
2.4.1 The AOQ and
the NOA shall beendorsed to the Headof the BAC Secretariat
for final review andcomments, prior to its
routing for thesignature of themembers of the BAC,
and eventually for thesignature andapproval of the HoPE.
2.4.2 The AOQ isrouted by the BAC
Secretariat among the
BAC Members fortheir signature.
2.4.3 Then, the AOQ
and NOA are routed to
the HOPE for
signature and/or
approval.
2.4.4 Upon receipt ofthe duly signed NOA,
the BAC Sec
Procurement Officer
serves it at once to theawarded service
provider/ Lessor. The
BAC Sec-in-Charge
shall then endorse theapproved Abstract of
Quotations withcomplete supporting
documents and theaccomplished
Checklist for AMPs to
380

BAC Sec receiving
officer for the updatingof PMT and afterwards
endorse to PMD-CMS
for preparation ofPurchase Order (PO).
2.4.5 In the event the
HOPE shalldisapprove therecommendation, such
disapproval shall bebased only on valid,reasonable, andjustifiable grounds tobe expressed inwriting, addressed to
the BAC.
The BAC deliberates
and informs theEnd-user on thedecision/disapprovalof the HOPE.
3. Prepare the ORS
3.1 The PMD-CMS
and have the PO
shall prepare andsigned by thefacilitate the issuance
HoPEof Contract (for Leaseof Real Property) /Purchase Order (forLease of Venue).

None

Upon receipt of thecomplete documents,
e.g. Abstract of
Quotations, NOA, PR,
and other relevant
documents from BAC
Secretariat, the CMS
receiving officer
updates the PMT and
381

Three (3)calendar days

Division Chief
Procurement
Management
Divisionhand over the
documents to the
CMS Procurement
Officer, upon
coordination with the
CMS Section Head, toreview and prepare
Purchase Order/
Contract. Then
endorses to theEnd-user concerned
the entire documents
and the accomplished
Checklist for AMPs.
3.1.2 The End-user
prepares the
Obligation Request
and Status (ORS)
form and facilitates thesignature on Box A of
ORS by the HOBS.
3.1.3 Then, theEnd-user facilitates for
signature andapproval of the
PO/Contract by the
HoPE.
3.1.4 Once
PO/Contract is signed
and approved by the
HoPE, the End-user
facilitates theprocessing of fundobligation by
FMS-Budget Divisionand certification offunds availability by
FMS-Accounting
Division.

382

None

Three (3)calendar days

Division Chief
Procurement
Management
Division

None

Within Ten (10)days

Division Chief
Procurement
Management
Division

3.2 Upon receipt of theduly funded
PO/Contract, the CMS
Procurement Officer
shall immediately
notify and serve to theserviceprovider/Lessor the
PO/Contract, as
follows:
3.2.1 The HoPE or his
duly authorized
representative (ex.
CMS) shall issue theapproved PO/Contract
to the Service
Provider/Lessor within
three (3) calendar
days from the date of
approval of thecontract.
3.2.2 The CMS
Procurement Officer
shall immediately
furnish the BAC
Secretariat with a hardor scanned copy of theduly conformed NOA
and PO/Contract for
posting
3.3 The BAC, throughits Secretariat, shallpost the NOA and
PO/Contract for
information purposes,in the PhilGEPS
website, the DSWD
383

website, and at any
conspicuous placereserved for thispurpose in the DSWD
premises within ten(10) days from theirissuance, except forcontracts with ABC of
Fifty Thousand Pesos(₱50,000.00) andbelow.
3.3.1 The BAC Sec
shall furnish the proofof posting to the
PMD-CMS.
TOTAL:

10.

None

38 Calendar Days
(exclusive of FMS process)Procurement Under Repeat Order
Procurement of Goods based on the requirement needed by the Agency to be
procured using Repeat Order under Section 51 of the 9th Edition 2016 Revised
Implementing rules and Regulations (IRR) of Republic Act (RA) 9184 as theapplicable Alternative Method of Procurement.

Office or Division:

Administrative Service - Procurement Management Division(AS-PMD)
Bids and Awards Committee Secretariat Section (BAC SEC)
Contract Monitoring Section (CMS)Classification:

Highly TechnicalType of Transaction:

Government-to-Government (G2G) / Government to Business(G2B)

Who may avail:

DSWD Central Office Office/ Bureau/ Service/ Unit (OBSU)CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
All Purchase Request (PR) with DRN number must End-user Unit (OBSUs) submit to BAC
be submitted in three (3) copies signed by the Head Secretariat located at the 2nd Floor,of the OBS indicating complete technical Mahusay Building, DSWD Central Officespecifications of the goods and services requested384with a certified true copy of approved PPMP andother supporting documents per request as follows:● Justification● Market Survey/ Market Research● PreviouslyAwardedContract,
BAC
Resolution, Notice of Award, Notice toProceed● Inspection and Acceptance Certificate● Price Quotation

CLIENT STEPS
1. OBSU endorses
approved PR tothe BAC throughits Secretariat

AGENCY ACTIONS
1.1 The PPMS
Procurement Officer
endorses to the BAC,
through its
Secretariat, atransmittal
memorandum
requesting for BAC
Resolution
recommending theaward of contract
through Repeat
Order, together withthe accomplished
Checklist for AMPs
(DSWD-AS-GF-096).

FEES TO BE
PAID
None

PROCESSING
TIME
Three (3)calendar days

PERSONRESPONSIBLE

None

Within Fifteen(15) calendar
days

Division Chief
Procurement
Management
Division

1.2 Upon receipt ofthe documents, BAC
Secretariat
Procurement Officer
shall review andverify the veracity andcompleteness of the
documents submitted– e.g. justification,market study, price

385

Division Chief
Procurement
Management
Divisionquotations andothers.
Otherwise, BAC
Secretariat shallcoordinate with
PPMS to comply withthe lacking document.
1.2.1 The BAC
Secretariat
Procurement Officer,
upon the BAC’s duedeliberation, shallthen prepare the BAC
Resolution
recommending award
of contract throughRepeat Order. The
NOA is also
prepared.
1.2.2 The BAC
Resolution and the
NOA shall beendorsed to the Headof the BAC
Secretariat for final
review andcomments, prior to its
routing for signatureof the members of the
BAC, and eventuallyfor signature andapproval of the HoPE.
1.2.3 The BAC
Resolution is routedby the BAC
Secretariat among
the BAC Members fortheir signature.

386

1.2.4 Then, the BAC
Resolution together
with the NOA isrouted to the HoPE
for signature and/or
approval.
1.2.5 In the event the
HoPE shalldisapprove therecommendation,such disapprovalshall be based only
on valid, reasonable,
and justifiablegrounds to be
expressed in writing,addressed to theBAC.
1.2.6 The BAC
deliberates andinforms the End-user
on thedecision/disapprovalof the HoPE.
1.2.7 Upon receipt ofthe duly signed NOA,
the BAC Sec
Procurement Officer
serves it at once tothe awarded supplier.
The BAC Sec
procurement officer
shall then endorse
the approved BAC
Resolution Certified
True Copy (CTC)with complete
supporting
documents and theaccomplished387

Checklist for AMPs to
BAC Sec Receiving
Officer for the
updating ofProcurement
Monitoring Tool
(PMT) and afterwards
endorse to
PMD-Contract
Monitoring Section(CMS) for preparationof Purchase Order(PO).
2. Prepare the
ORS and have thePO signed by the
HoPE

None

2.1 The PMD-CMS
prepares andfacilitates theissuance of PO.
2.1.1 Upon receipt of
the complete
documents, e.g.
certified true copies of
the BAC Resolution,
NOA, PR, and otherrelevant documentsfrom BAC Secretariat,
the CMS receiving
officer updates the
PMT and hand overthe documents to the
CMS Procurement
Officer, upon
coordination with the
CMS Section Head,to review and prepare
Purchase Order.
Then endorses to theEnd-user concerned
the entire documents

388

Three (3)calendar days
(exclusive of
FMS process)

Division Chief
Procurement
Management
Divisionand the accomplished
Checklist for AMPs.
2.1.2 The End-user
prepares the ORS
form and facilitates
the signature on Box
A of ORS by theHOBS.
2.1.3 Then, theEnd-user facilitates
for signature andapproval of the PO by
the HoPE.
2.1.4 Once PO issigned and approvedby the HoPE, theEnd-user facilitates
the processing offund obligation by
FMS-Budget Division(FMS-BD) andcertification of funds
availability by
FMS-Accounting
Division (FMS-AD).
None

2.2 Upon receipt ofthe duly funded PO,
the CMS
Procurement Officer
shall immediately
notify and serve tothe supplier the PO.
2.2.1 The HoPE or
his duly authorized
representative shallissue the NTP, if
necessary, and a
389

Three (3)calendar days

Division Chief
Procurement
Management
Divisioncopy of the approved
PO to the Supplierwithin three (3)calendar days fromthe date of approvalof the contract.
2.2.2 The CMS
Procurement Officer
shall immediately
furnish the BAC
Secretariat with ascanned copy of theduly conformed NOA
and PO
None
2.3 The BAC,
through its
Secretariat, shall post
the NOA, PO,
including the NTP if
necessary, for
information purposes,in the PhilGEPS
website, the DSWD
website, and at any
conspicuous placereserved for thispurpose in the
DSWD premises
within ten (10) days
from their issuance,
except for contracts
with ABC of Fifty
Thousand Pesos(₱50,000.00) andbelow.
2.3.1.The BAC Sec
shall furnish the proofof posting to the
PMD-CMS.
390

WIthin Ten(10) days

Division Chief
Procurement
Management
Division

TOTALNone

34 Calendar Days
(exclusive of FMS process)11. Procurement under Scientific, Scholarly
Exclusive Technology and Media Services

orArtistic Work,

Procurement of Goods and Services, Infrastructure Project, and Consulting Services
based on the requirement needed by the Agency to be procured using NegotiatedProcurement - Scientific, Scholarly, or Artistic Work, Exclusive Technology andMedia Services under Section 53.6 of the 9th Edition 2016 Revised IRR of R.A.
9184 as the applicable Alternative Method of Procurement.

Office or Division:

Administrative Service - Procurement
Management Division (AS-PMD)
Bids and Awards Committee Secretariat
Section (BAC SEC)
Contract Monitoring Section (CMS)Classification:

Highly Technical

Government-to-Government (G2G) /Government to Business (G2B)
DSWD Central Office Office/ Bureau/ Service/
Who may avail:
Unit (OBSU)CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
All Purchase Request (PR) with DRN number End-user Unit (OBSUs) submit to BAC
must be submitted in three (3) copies signed by Secretariat located at the 2nd Floor, Mahusay
the Head of the OBS indicating complete Building, DSWD Central Officetechnical specifications of the goods andservices requested with a certified true copy
of approved PPMP and other supporting
documents per request as follows:
Type of Transaction:

●
●
●
●
●

Approve Project Proposal
Approved Terms of Reference
Justification
Price Quotation/ Proposal
Market Scanning/ Research

CLIENT STEPSFEES TO
BE PAID

AGENCY ACTIONS

391

PROCESSINGPERSONTIMERESPONSIBLE

1. OBSU endorses
approved PR to the
BAC through its
Secretariat

1.1 The PPMS
Procurement Officer
endorses to the BAC,
through its Secretariat,
a transmittal
memorandum
requesting for BAC
Resolution
recommending the
adoption of NegotiatedProcurement –Scientific, Scholarly, orArtistic Work, Exclusive
Technology and Media
Services as the mode of
procurement and award
of contract to theidentified supplier,contractor or consultant,
together with theaccomplished Checklist
for Alternative Mode ofProcurement (AMPs)(DSWD-AS-GF-096).
1.2 Upon receipt of the
documents, BAC
Secretariat
Procurement Officer
shall review and verify
the veracity andcompleteness of the
documents – e.g.
justification, market
study, price quotations/
proposals – to ensurethat the supplier, service
provider, contractor, or
consultant is technically,legally and financiallycapable to deliver the
goods and/or services
392

None

One (1)
calendar day

Division Chief
Procurement
Management
Division

None

Within Fifteen(15) calendar
days

Division Chief
Procurement
Management
Division

in accordance with theprovision of R.A. No.
9184 and its 2016
Revised IRR.
1.2.1 The BAC shallundertake thenegotiation with atechnically, legally andfinancially capablesupplier, contractor orconsultant based on thetechnical specifications,scope of work or termsof reference preparedby the End-user.
1.2.2 Upon successful
negotiation, the BAC
shall recommend theaward of contract to the
HoPE in accordancewith Section (IV)(L) of
the Guideline [Annex“H”].
1.2.3 The BAC
Secretariat
Procurement Officer,
upon the BAC’s duedeliberation, shall thenprepare the BAC
Resolution
recommending adoptionof NegotiatedProcurement –Scientific, Scholarly orArtistic Work, Exclusive
Technology and Media
Services modality andaward of contract to the
supplier, service
provider, contractor, or393

consultant. The Noticeof Award is also
prepared.
1.2.4 The BAC
Resolution and the NOA
shall be endorsed to the
Head of the BAC
Secretariat for final
review and comments,
prior to its routing forsignature of themembers of the BAC,
and eventually forsignature and approvalof the Head of the
Procuring Entity(HoPE).
1.2.5 The BAC
Resolution is routed by
the BAC Secretariat
among the BAC
Members for theirsignature.
1.2.6 Then, the BAC
Resolution together with
the NOA is routed to the
HoPE for signature
and/or approval.
1.2.7 Upon receipt ofthe duly signed NOA,
the BAC Sec
Procurement Officer
serves it at once to theawarded supplier,service provider,
contractor, or
consultant. The BAC
Sec-in-Charge shallthen endorse the394approved BAC
Resolution Certified
True Copy (CTC) withcomplete supporting
documents and theaccomplished Checklist
for AMPs to BAC Sec
Receiving Officer for the
updating of PMT andafterwards endorse to
PMD-CMS for
preparation of Purchase
Order (PO).
1.2.8 In the event the
HoPE shall disapprove
the recommendation,such disapproval shallbe based only on valid,reasonable, andjustifiable grounds to be
expressed in writing,addressed to the BAC.
1.2.9 The BAC
deliberates and informs
the End-user on thedecision/disapproval of
the HoPE.
2. Prepare the ORS
and have the PO
signed by the HoPE

2.1 The PMD-CMS
prepares and facilitates
the issuance of PO.
2.1.1 Upon receipt of
the complete
documents, e.g.
certified true copies of
the BAC Resolution,
NOA, PR, and otherrelevant documentsfrom BAC Secretariat,
395

None

Three (3)calendar days

Division Chief
Procurement
Management
Divisionthe CMS receiving
officer updates the PMT
and hand over the
documents to the CMS
Procurement Officer,
upon coordination with
the CMS Section Head,to review and prepare
PO. Then endorses tothe End-user concerned
the entire documents
and the accomplished
Checklist for AMPs.
2.1.2 The End-user
prepares the ORS form
and facilitates thesignature on Box A of
ORS by the HOBS.
2.1.3 Then, theEnd-user facilitates for
signature and approvalof the PO by the HoPE.
2.1.4 Once PO issigned and approved by
the HoPE, the End-user
facilitates theprocessing of fundobligation by
FMS-Budget Division(FMS-BD) andcertification of funds
availability by
FMS-Accounting
Division (FMS-AD).
None
2.2 Upon receipt of theduly funded PO, the
CMS Procurement

396

Three (3)calendar days

Division Chief
Procurement
Management
Division

Officer shallimmediately notify andserve to the supplier,contractor or consultant
the PO.
2.2.1 The HoPE or his
duly authorized
representative shallissue the Notice toProceed (NTP), if
necessary, and a copyof the approved PO to
the Supplier, Contractor
or Consultant within
three (3) calendar days
from the date of
approval of the contract.
2.2.2 The CMS
Procurement Officer
shall immediately
furnish the BAC
Secretariat with ascanned copy of theduly conformed NOA
and PO, including the
NTP if necessary, forposting.
None
2.3 The BAC, throughits Secretariat, shallpost the NOA, PO,
including the NTP if
necessary, for
information purposes, in
the PhilGEPS website,
the DSWD website, andat any conspicuous
place reserve for this397

Within Ten(10) days

Division Chief
Procurement
Management
Divisionpurpose in the DSWD
premises within ten (10)days from theirissuance, except forcontracts with ABC of
Fifty Thousand Pesos(Php 50,000.00) andbelow.
2.3.1 The BAC Sec
shall furnish the proof of
posting to the
PMD-CMS.
TOTAL:

12.

None

32 Calendar Days
(exclusive of FMS process)Procurement under Shopping under Section 52.1 (B)Procurement of Goods based on the requirement needed by the agency to be
procured using Shopping under Section 52 of the 2016 Revised IRR of RA 9184 asa mode of procurement.

Office or Division:

Administrative Service - Procurement
Management Division (AS-PMD)
Bids and Awards Committee Secretariat Section(BAC SEC)
Contract Monitoring Section (CMS)Classification:

Highly Technical

Government-to-Government (G2G) /Government to Business (G2B)
DSWD Central Office Office/ Bureau/ Service/
Who may avail:
Unit (OBSU)CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
All Purchase Request (PR) with DRN number End-user Unit (OBSUs) submit to BAC
must be submitted in three (3) copies signed Secretariat located at the 2nd Floor, Mahusay
by the Head of the OBS indicating complete Building, DSWD Central Officetechnical specifications of the goods andservices requested with a certified true copy
Type of Transaction:398

of approved PPMP and other supporting
documents per request as follows:● Approved Terms of Reference● TA Report (BGMD/ICTMS/SMS)
CLIENT STEPS
1. OBSU endorses
approved PR to the
BAC through its
Secretariat

AGENCY ACTIONS
1.1 The PPMS
receiving officer
records, updates theProcurement
Monitoring Tool (PMT)and endorses to the
PPMS Procurement
Officer who thenprepares the RFQ and
ensures that the
specific requirements
indicated in theapproved PR are
consistent with theapproved technicalspecifications and/or
supporting documents.
He/She then endorses
the RFQ and otherrelevant supporting
documents, together
with the accomplished
Checklist for AMPs
(DSWD-AS-GF-096),
to the PPMS receiving
officer for signature of
the PMD-Chief/OIC.

FEES TO
BE PAID
None

1.1.1 The PMD
Chief/OIC signs the
RFQ Form.
1.1.2 Once the RFQ issigned, the PPMS
399

PROCESSING
TIME
Three (3)calendar days

PERSONRESPONSIBLE
Division Chief
Procurement
Management
Divisionreceiving officer
updates the PMT, andendorses the RFQ tothe PPMS
Procurement Officer tofacilitate theprocurement process.
Proceed to step # 9.
1.1.3 For thoseprojects/ activities with
an Approved Budget
for the Contract (ABC)above Fifty Thousand
Pesos (₱50,000.00)
but not more than One
Million Pesos (PhP1M),
the PPMS receiving
officer shall endorse
the RFQ to the BAC,
through its Secretariat,
to proceed with therequired postings.
None
1.2 The BAC Sec Headassigns the RFQ to
BAC Sec Procurement
Officer for posting.
1.2.1 The BAC Sec
Procurement Officer
shall post the RFQ at
the PhilGEPS website,
DSWD website and at
the conspicuous placereserved for thispurpose in thepremises of the
DSWD-CO/FO for aperiod of three (3)calendar days.

400

Twp (2) calendar
days

Division Chief
Procurement
Management
Division1.2.2 The BAC Sec
procurement officer
shall forward theposted RFQ together
with the proofs ofpostings to the BAC
Sec records officer for
updating in the PMT.
He/She shall thenendorse thedocuments to the
PPMS receiving officer.
None
1.3 The PPMS
receiving officer updates
the PMT and forwards
the posted RFQ to the
PPMS procurement
officer.
1.3.1 The PPMS
Procurement Officer
shall send out/email
the RFQ to at least
three (3) suppliers ofknown qualifications
and requests to submit
price quotation that is
responsive to theminimum requirementson technicalspecifications, quantity,
ABC and other terms
and conditions of thecontract set by theEnd-user Unit (OBS).
This, notwithstanding,those who respondthrough any of therequired postings shall401

One (1)
calendar days

Division Chief
Procurement
Management
Division

be allowed toparticipate.
2. Submit pricequotations throughofficial email
address and/or fax
number of the BAC
Secretariat

None

In accordancewith thedeadline set in
the RFQ

Division Chief
Procurement
Management
Division

None

Before theoriginal deadline
for submission

Division Chief
Procurement
Management
Division

2.1 The suppliers must
submit their pricequotation through theofficial email address
and/or fax number ofthe BAC Secretariat
dedicated for thereceipt of quotation or
submits personally to
the BAC Secretariat
office, on or before thedeadline forsubmission of
quotation indicated in
the RFQ.
2.1.1 At least three (3)price quotations must
be obtained to proceedwith the evaluation
thereof.
2.2 The deadline forsubmission may be
extended thrice, if noneor less than therequired number of
quotations arereceived.
2.2.1 For ABCs morethan Fifty Thousand
Pesos (₱50,000.00),
extensions of deadline
shall likewise beposted for a period of
three (3) calendar daysin the PhilGEPS, the402website of the
Procuring Entity, if any,
and at any
conspicuous place in
the Procuring Entity’s
premises.
2.2.2 In case no
supplier responded
after the third
extension, the BAC
shall conduct a
mandatory review inaccordance with
Section IV(K) of the
Guidelines.
2.3 The PPMS
Procurement Officer,
thereafter, endorses tothe BAC, through its
Secretariat, atransmittal
memorandum
requesting for BAC
evaluation and/or
deliberation of
quotations received
and award of contract
to the legally,
technically andfinancially capablesupplier to supply anddeliver the goods.
2.4 Upon the deadline
for receipt of the pricequotations, the BAC
Sec Procurement
Officer shall conduct
evaluation, reviews
and verifies theveracity and
403

None

Within one (1)calendar day
from thedeadline forsubmission of
quotations

Division Chief
Procurement
Management
Division

None

Three (3)calendar days

Division Chief
Procurement
Management
Divisioncompleteness of thesubmitted quotations toensure that the
supplier is technically,legally and financiallycapable to deliver the
goods or services inaccordance with theprovision of R.A. No.
9184 and its 2016 IRR.
If the BAC Secretariat
procurement officer
could not proceedwith the evaluation
due to the complexityof the technicalspecifications, theBAC Secretariat may
recommend to the
BAC, if warranted, thecreation of Technical
Working Group (TWG)
from the pool oftechnical experts in the
Department who will
examine and evaluate
the submitted
documents, anddetermine theircompliance to theminimum technicalspecifications/requirements set by
the end-user unit/s(OBSUs), andrecommend to the BAC
their findings.
In case of failure of
procurement, the BAC
Secretariat Head
issues a Memorandum404

to PMD-PPMS copy
furnished the End-user
informing the result
and advising End-user
to conduct mandatory
review of specifications
and/or requirements
prior to conduct ofanother round of
procurement.
None

2.5 The BAC Sec
Procurement Officer,
upon the BAC’s duedeliberation, prepares
the AOQ
recommending to the
HoPE the adoption of
the Shopping under
Section 52.1(b)modality and the award
of contract in favor of
the supplier with theSingle or Lowest
Calculated andResponsive Quotation,
as the case may be.
The AOQ shall beendorsed to the Headof the BAC Secretariat
for final review andcomments, prior to its
routing for signature of
the members of the
BAC, and eventuallyfor the signature andapproval of the Head of
the Procuring Entity(HoPE).

405

Within FIfteen(15) calendar
days

Division Chief
Procurement
Management
Division2.5.1 The AOQ isrouted by the BAC
Secretariat among the
BAC Members for theirsignature.
2.5.2 Then, the AOQ isrouted to the HoPE for
signature and/or
approval.
2.5.3 The BAC Sec
Procurement Officer
shall then endorse theapproved AOQ withcomplete supporting
documents and theaccomplished
Checklist for AMPs to
BAC Sec receiving
officer for the updatingof the PMT andafterwards endorse to
PMD-CMS for
preparation ofPurchase Order (PO).
2.5.4 In the event the
HoPE shall disapprove
the recommendation,such disapproval shallbe based only on valid,reasonable, andjustifiable grounds tobe expressed inwriting, addressed to
the BAC.
2.5.5 The BAC
deliberates and informs
the End-user on the406decision/disapproval of
the HoPE.
3. Prepare the ORS
and have the PO
signed by the HoPE

None

3.1 Upon receipt of thecomplete documents
e.g. AOQ, PR, andother relevant
documents from the
BAC Secretariat, the
CMS receiving officer
updates the PMT and
hand over the
documents to the CMS
Procurement Officer,
upon coordination with
the CMS Section
Head, to review andprepare the PO.
3.1.1 CMS
Procurement Officer
prepares the PO. Then
endorses to theEnd-user concerned
the entire documents
and the accomplished
Checklist for AMPs.
3.1.2 The End-user
prepares the ORS form
and facilitates thesignature on Box A of
ORS by the HOBS.
3.1.3 Then, theEnd-user facilitates for
signature and approvalof the PO by the HoPE.
3.1.4 Once the PO issigned and approvedby the HoPE, the407

Three (3)calendar days

Division Chief
Procurement
Management
Division

End-user facilitates theprocessing of fundobligation by
FMS-Budget Divisionand certification offunds availability by
FMS-Accounting
Division.
None

Three (3)calendar days

Division Chief
Procurement
Management
Division

None

Within Ten (10)calendar days

Division Chief
Procurement
Management
Division

3.2 Upon receipt of theduly funded PO, the
CMS Procurement
Officer shall notify andserve immediately to
the Supplier the PO
and facilitate thesigning by the duly
authorized
representative.
3.2.1 The CMS
Procurement Officer
shall immediately
furnish the BAC
Secretariat with a hard
copy/scanned copy ofthe duly conformed PO
for posting.
3.3 The BAC, throughits Secretariat, shallpost the PO, for
information purposes,in the PhilGEPS
website, the DSWD
website, and at any
conspicuous placereserved for thispurpose in the DSWD
premises within ten(10) days from their408

issuance, except forcontracts with an
Approved Budget for
the Contrac of Fifty
Thousand Pesos(₱50,000.00) andbelow.
3.3.1 The BAC Sec
shall furnish the proofof posting to the
PMD-CMS.
TOTAL:

13.

None

41 Calendar Days
(exclusive of End-User and FMS
process)

Procurement under Small Value Procurement
Procurement of Goods, Infrastructure Projects or Consulting Services based on therequirement needed by the agency to be procured using Negotiated ProcurementSmall Value Procurement under Section 53.9 of the 2016 Revised IRR of RA 9184
as mode of procurement.

Office or Division:

Administrative Service - Procurement
Management Division (AS-PMD)
Bids and Awards Committee Secretariat
Section (BAC SEC)
Contract Monitoring Section (CMS)Classification:

Highly Technical

Government-to-Government (G2G) /Government to Business (G2B)
DSWD Central Office Office/ Bureau/ Service/
Who may avail:
Unit (OBSU)CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Three (3) copies of Procurement Request (PR) End-user Unit (OBSUs) submit to BAC
with DRN Number signed by the Head of the Secretariat located at the 2nd Floor, Mahusay
OBS
indicatingcompletetechnical Building, DSWD Central Officer
specifications of the goods and services
requestedType of Transaction:

409

One (1) certified true copy of approved
PPMP and other supporting documents per
request as follows:● Approved Terms of Reference● Technical Assistance (TA) Report(BGMD/ICTMS/SMS)

CLIENT STEPS
1. OBSU endorses
approved PR to the
BAC through its
Secretariat

AGENCY ACTIONS
1.1 The PPMS receiving
officer shall record, andupdate the Procurement
Monitoring Tool (PMT)and endorse to the
PPMS Procurement
Officer who thenprepares the RFQ/ RFP
and ensures that the
specific requirements
indicated in theapproved PR are
consistent with theapproved technicalspecifications, scope ofwork, terms of reference(TOR) and/or supporting
documents.
1.1.1 The PPMS
receiving officer shallendorse the RFQ/RFP
and other relevant
supporting documents,
together with theaccomplished Checklist
for Alternative Mode ofProcurement (AMPs)(DSWD-AS-GF-096), to
the PPMS receiving
410

FEES TO
BE PAID
None

PROCESSINGPERSONTIMERESPONSIBLE
Division Chief
Three (3)Procurement
calendar days
Management
Divisionofficer for signature of
the PMD-Chief/OIC.
1.1.2 The PMD
Chief/OIC shall sign the
RFQ/RFP Form.
1.1.3 Once the
RFQ/RFP is signed, thePPMS receiving officer
shall update the PMT,and endorse the
RFQ/RFP to the PPMS
Procurement Officer tofacilitate theprocurement process.
1.1.3 For those projects/
activities with an
Approved Budget for theContract (ABC) above
Fifty Thousand Pesos(₱50,000.00) but not
more than One Million
Pesos (₱1M), the PPMS
receiving officer shallendorse the RFQ/RFP
to the BAC, through its
Secretariat, to proceedwith the required
postings.
1.2 The BAC Sec Headassigns the RFQ/RFP to
BAC Sec Procurement
Officer for posting.
1.2.1 The BAC Sec
Procurement Officer
shall post the RFQ/RFP
at the PhilGEPS
website, DSWD website
and at the conspicuous
place reserved for the
411

None

Two (2)
calendar days

Division Chief
Procurement
Management
Divisionpurpose in the premisesof the DSWD CO/FO fora period of three (3)calendar days.
1.2.2 The BAC Sec
procurement officer
shall forward the posted
RFQ/RFP together withthe proofs of postings to
the BAC Sec records
officer for updating in
the PMT.
1.2.3 The BAC Sec
procurement officer
shall endorse thedocuments to the PPMS
receiving officer.
1.3 The PPMS receiving
officer shall update the
PMT and forward theposted RFQ/RFP to the
PPMS procurement
officer.
1.3.1 The PPMS
Procurement Officer
shall send out/email the
RFQ/RFP to at least
three (3) suppliers,
service providers,
contractors or
consultants of known
qualifications andrequests to submit pricequotation/proposal thatis responsive to theminimum requirementson technicalspecifications/ scope of
412

None

One (1)
calendar day

Division Chief
Procurement
Management
Division

work/ TOR, ABC andother terms andconditions set by theEnd-user Unit (OBS).
This, notwithstanding,those who respondthrough any of therequired postings shallbe allowed toparticipate.
2. Submit pricequotations/ bid
proposal throughofficial email
address and/or fax
number of the BAC
Secretariat

2.1 The suppliers,
service providers,
contractors or
consultants must submit
their price quotation/bid
proposal through theofficial email address
and/or fax number ofthe BAC Secretariat
dedicated for the receipt
of quotation or submits
personally to the BAC
Secretariat office, on or
before the deadline forsubmission of quotation
indicated in the
RFQ/RFP.

None

In accordancewith thedeadline set in
the RFQ/RFP

NoneWithin one (1)calendar day
from thedeadline forsubmission of
quotations

Receipt of at least one(1) quotation is sufficient
to proceed with theevaluation thereof.
2.2 The PPMS
Procurement Officer
shall endorse to the
BAC, through its
Secretariat, a transmittal
memorandum
requesting for BAC
evaluation and/or
413

Division Chief
Procurement
Management
Division

deliberation of
quotations/proposals
received and award ofcontract to the legally,
technically andfinancially capable
service provider/ Lessor.
Evaluation of
quotations/ proposals

None

2.3 Upon the deadline
for receipt of the pricequotations/ proposals,
the BAC Sec
Procurement Officer
shall conduct
evaluation, review andverify the veracity andcompleteness of thesubmitted
quotations/proposal toensure that the supplieris capable to deliver the
goods or services inaccordance with theprovision of RA No.
9184 and its 2016
Revised IRR.
If the BAC Secretariat
procurement officer
could not proceedwith the evaluation
due to the complexityof the specifications,scope of works, or TOR,
the BAC Secretariat
may recommend to the
BAC, if warranted, thecreation of Technical
Working Group (TWG)
from the pool of
414

Three (3)calendar days

Division Chief
Procurement
Management
Divisiontechnical experts in the
Department who will
examine and evaluate
the submitted
documents, anddetermine theircompliance to theminimum technicalspecifications/
qualifications set by theend-user unit/s(OBSUs), andrecommend to the BAC
their findings.
In case of failure of
procurement, the BAC
Secretariat Head shallissue a Memorandum to
PMD-PPMS copy
furnished the End-user
informing the result andadvising End-user to
conduct mandatory
review of specifications
and/or requirements
prior to conduct ofanother round of
procurement.
None

2.4 The BAC Sec
Procurement Officer,
upon the BAC’s duedeliberation, shallprepare the BAC
Resolution or AOQ
recommending to the
HoPE the adoption of
the NegotiatedProcurement - Small
Value Procurement
modality and the award
415

Within Fifteen(15) calendar
days

Division Chief
Procurement
Management
Division

of contract in favor of the
supplier, service
provider, contractor with
the Single or Lowest
Calculated andResponsive Quotation(for goods orinfrastructure projects),
or in favor of theconsultant with theSingle or Highest Rated
and Responsive
Proposal (for consulting
services) as the casemay be. Likewise, the
NOA is also prepared incases of infrastructure
projects and consulting
services.
2.4.1 The BAC
Resolution/AOQ and the
NOA (if applicable) shallbe endorsed to the
Head of the BAC
Secretariat for final
review and comments,
prior to its routing forsignature of themembers of the BAC,
and eventually for thesignature and approvalof the HoPE.
2.4.2 The BAC
Secretariat shall routethe BAC
Resolution/AOQ among
the BAC Members fortheir signature.
2.4.3 The AOQ/BAC
Resolution and NOA are416

routed to the HoPE for
signature and/or
approval.
2.4.4 Upon receipt ofthe duly signed NOA,
the BAC Sec
Procurement Officer
shall serve it to theawarded supplier,contractor or consultant.
2.4.5 The BAC Sec
Procurement Officer
shall endorse theapproved AOQ/ BAC
Resolution Certified
True Copy (CTC) withcomplete supporting
documents and theaccomplished Checklist
for AMPs to BAC Sec
Receiving Officer for the
updating of the PMT
and afterwards endorse
to PMD-CMS for
preparation of Purchase
Order (PO) or Contract.
In the event the HoPE
shall disapprove therecommendation, such
disapproval shall bebased only on valid,reasonable, andjustifiable grounds to be
expressed in writing,addressed to the BAC.
2.4.6 The BAC shalldeliberate and informthe End-user on the417

decision/ disapproval of
the HoPE.
3. Prepare the
OBRS and have the 3.1 Upon receipt of thecomplete documents
PO signed by thefrom the BAC
HoPE
Secretariat, the Contract
Monitoring Section(CMS) receiving officer
shall update the PMT
and endorse thedocuments to the CMS
Procurement Officer,
upon coordination with
the CMS Section Head,to review and prepare
the PO or Contract.

None

In case of Contract
for Consulting
Services: Prepare
the draft Contract
between the
Department and theConsultant andendorse the same tothe outgoing clerk for
onward endorsement
to the Legal Service(LS) for review.
Within three (3) days
from receipt ofcomments, theconcerned
Procurement Officer
shall then finalize theContract inaccordance with thecomments of LS,
prepare the FMS-AD
COA Checklist and418

Six (6)
calendar days

Division Chief
Procurement
Management
Divisionexecutive summary (ifnecessary) and label
all the documents.
Then endorse to theEnd-user (OBS)
concerned the entire
document and theaccomplished
Checklist for AMPs.
In case of PO for
Goods andInfrastructure
Projects:
Prepare the PO. Then
endorses to theEnd-user concerned theentire documents andthe accomplished
Checklist for AMPs.
3.1.1 The End-user
shall prepare the ORS
form and facilitate thesignature on Box A of
ORS by the HOBS.
3.1.2 The End-user
facilitates for signature
and approval of the PO
or Contract by the
HoPE.
3.1.3 Once the PO or
Contract is signed andapproved by the HoPE,
the End-user shall
facilitate the processingof fund obligation by
FMS-Budget Divisionand certification of funds
availability by
419

FMS-Accounting
Division.
3.2 Upon receipt of theduly funded
PO/Contract, the CMS
Procurement Officer
shall notify and serve
immediately to the
Supplier, Service
Provider, Contractor or
Consultant the
PO/Contract andfacilitate the signing by
the duly authorized
representative.

None

Three (3)calendar days

Division Chief
Procurement
Management
Division

None

Within Ten (10)calendar days

Division Chief
Procurement
Management
Division

3.2.1 The CMS
Procurement Officer
shall furnish the BAC
Secretariat with a hard
copy/scanned copy ofthe duly conformed PO/
Contract for posting.
3.3 The BAC, throughits Secretariat, shallpost the PO/ Contract
and NOA (if any), for
information purposes, in
the PhilGEPS website,
the DSWD website, andat any conspicuous
place reserved for thispurpose in the DSWD
premises within ten (10)days from theirissuance, except forcontracts with an
Approved Budget for theContract (ABC) of Fifty
420

Thousand Pesos(₱50,000.00) and below.
3.3.1 The BAC Sec
shall furnish the proof of
posting to the
PMD-CMS.
TOTAL:

14.

None

44 Calendar Days
(exclusive of End-User and FMS
process)

Procurement Under Two Failed Biddings under Section 53.1
Procurement of Goods, Infrastructure Projects or Consulting Services based on therequirement needed by the Agency to be procured using Negotiated Procurement– Two Failed Biddings under Section 53.1 of the 9th Edition 2016 Revised
Implementing Rules and Regulations (IRR) of Republic Act (RA) 9184 as theapplicable Alternative Method of Procurement.

Office or Division:

Administrative Service - Procurement
Management Division (AS-PMD)
Bids and Awards Committee Secretariat
Section (BAC SEC)
Contract Monitoring Section (CMS)Classification:

Highly Technical

Government-to-Government (G2G) /Government to Business (G2B)
DSWD Central Office Office/ Bureau/ Service/
Who may avail:
Unit (OBSU)CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Three (3) copies of Purchase Request (PR) End-user Unit (OBSUs) submit to BAC
with DRN number must be submitted signed Secretariat located at the 2nd Floor, Mahusay
by the Head of the OBS indicating complete Building, DSWD Central Officetechnical specifications of the goods andservices requested
Type of Transaction:

One (1) certified true copy of approved
PPMP and other supporting documents per
request as follows:421

● Approved Terms of Reference● Approved Project Proposal● BAC Resolution declaring 2nd Failureof Bidding

CLIENT STEPS
1. OBSU
endorses
approved PR tothe BAC throughits Secretariat

AGENCY ACTIONS
1.1 The PPMS receiving
officer shall record,
update the PMT andendorse to the PPMS
Procurement Officer who
shall prepare the Draft
RFQ/RFP and ensuresthat the specificrequirements indicated in
the approved PR are
consistent with theapproved technicalspecifications, scope ofwork, Terms of Reference(TOR) and/or othersupporting documents.

FEES TO
BE PAID
None

1.1.1 Prepare atransmittal memorandum
to the BAC, through the
BAC Secretariat,
endorsing the Draft
RFQ/RFP and otherrelevant supporting
documents, together withthe accomplished
Checklist for Alternative
Mode of Procurement(AMPs)(DSWD-AS-GF-096)

422

PROCESSING
TIME
One (1)
calendar day

PERSONRESPONSIBLE
Division Chief
Procurement
Management
Division1.1.2 The PMD-PPMS
Chief/OIC shall sign thememorandum–
endorsement.
1.1.3 The PPMS
receiving officer shallthen transmit thememo-endorsement to
the BAC, through its
Secretariat, to proceedwith the required
postings.
None

1.2 The BAC Sec Headshall assign the
RFQ/RFP to BAC Sec
Procurement Officer for
posting.
1.2.1 The BAC Sec
Procurement Officer shallpost the procurement
opportunity (e.g.
RFQ/RFP) at the
PhilGEPS website,
DSWD website and at theconspicuous placereserved for this purposein the premises of the
DSWD-CO/FO for aperiod of at least three (3)calendar days.
1.2.2 The BAC Sec
procurement officer shallforward the posted
RFQ/RFP together withthe proofs of postings to
the BAC Sec records
officer for updating in the
PMT. He/She shall then423

Two (2)
calendar days

Division Chief
Procurement
Management
Divisionendorse the documents
to the PPMS receiving
officer.
1.3 The PPMS receiving
officer shall update the
PMT and forward theposted RFQ/RFP to the
PPMS procurement
officer.

None

One (1)
Calendar day

Division Chief
Procurement
Management
Division

None

Within Fifteen(15) calendar
days

Division Chief
Procurement
Management
Division

1.3.1 The PPMS
Procurement Officer shallsend out/email the
RFQ/RFP to at least
three (3) suppliers,
contractors or
consultants, including
those disqualified inprevious biddings for the
project, for negotiations
to ensure effective
competition. This,
notwithstanding, those
who responded throughany of the required
postings shall be allowed
to participate. Even if only
one (1) bidder should
respond to such invitationor posting, the BAC shallproceed with thenegotiation subject to therules prescribedhereunder.
1.4. Any requirements,
guidelines, documents,
clarifications, or otherinformation relative to thenegotiations that are424

communicated by the
BAC to a supplier,contractor, or consultant
shall be communicatedon an equal basis to allother suppliers,
contractors, or
consultants engaging in
negotiations with the BAC
relative to the
procurement. The
prospective bidders shallbe given equal time andopportunity to negotiate
and discuss the technicaland financial
requirements of the
project to be able tosubmit a responsive
quotation or proposal.
1.4.1 Following
completion of thenegotiations, the BAC
shall request all
suppliers, contractors, or
consultants in theproceedings to submit, on
a specified date (e.g.
within five calendardays), a best offer basedon the final technical andfinancial requirements
together with theirpost-qualification
documents.
1.4.2 Upon receipt of thebest and final offer,
together with theirpost-qualification
documents, the BAC Sec
Procurement Officer shall425conduct evaluation,
review and verify theveracity andcompleteness of the
documents to ensure thatthe supplier, contractor,
or consultant is capable
to deliver the
goods/render theservices and inaccordance with theprovision of RA No. 9184
and its 2016 Revised
IRR.
1.4.3 The BAC
Secretariat may
recommend to the BAC, if
warranted, the creation ofTechnical Working Group(TWG) from the pool oftechnical experts in the
Department who shall
examine and evaluate thesubmitted documents(best and final offer andpost-qualification
documents), anddetermine theircompliance to theminimum technicalspecifications, scope ofwork or terms ofreference set by theend-user unit/s (OBSUs),
and recommend to the
BAC their findings.
None

1.5 The BAC Sec
Procurement Officer,
upon the BAC’s duedeliberation, shall426

Within Fifteen(15) calendar
days

Division Chief
Procurement
Management
Divisionprepare the BAC
Resolution
recommending to the
Head of the Procuring
Entity (HoPE) the
adoption of the
Negotiated Procurement–Two Failed Bidding andthe award of contract infavor of the supplier,contractor with Single or
Lowest Calculated andResponsive Quotation(for goods orinfrastructure projects), orin favor of the consultant
with the Single or Highest
Rated and Responsive
Proposal (for consulting
services) as the casemay be. Likewise, the
NOA is also prepared incases of infrastructure
projects and consulting
services.
1.5.1 The BAC
Resolution and the NOA
shall be endorsed to the
Head of the BAC
Secretariat for final
review and comments,
prior to its routing for
approval and signature of
the members of the BAC,
and eventually approvalof the HoPE.
1.5.2 The BAC
Secretariat shall route the
BAC Resolution among427

the BAC Members fortheir signature.
1.5.3 The BAC
Resolution and NOA arerouted to the HoPE for
signature and/or
approval.
In the event the HoPE
shall disapprove therecommendation, such
disapproval shall bebased only on valid,reasonable, andjustifiable grounds to be
expressed in writing,addressed to the BAC.
1.5.4 The BAC shalldeliberate and inform theEnd-user on thedecision/disapproval of
the HoPE.
1.5.5 Upon receipt of theduly signed NOA, theBAC Sec Procurement
Officer shall serve it to
the awarded supplier,contractor or consultant.
1.5.6 The BAC Sec
Procurement Officer shallendorse the approved
BAC Resolution Certified
True Copy (CTC) withcomplete supporting
documents and theaccomplished Checklist
for AMPs to BAC
receiving officer for the
updating of PMT and428

afterwards endorse to
PMD-CMS for
preparation of theContract.
2. Prepare the
ORS and havethe PO signed by
the HoPE

None

2.1 Upon receipt of thecomplete documentsfrom the BAC Secretariat,
the CMS receiving officer
shall update the PMT and
hand over the documents
to the CMS Procurement
Officer, upon coordination
with the CMS Section
Head, to review andprepare the draft
Contract.
2.1.1 The CMS
Procurement Officer shallprepare the draft Contract
between the Department
and the Supplier,Contractor or Consultant
and endorse the samewith outgoing clerk for
onward endorsement to
the LS for review.
2.1.2 Within three (3)days from receipt ofcomments, theconcerned Procurement
Officer shall finalize theContract in accordance tothe comments of LS,
prepare the FMS-AD
COA Checklist and label
all the documents andendorse to the End-userconcerned the entire
document and the429

Six (6)
CalendarDays(exclusive of
End-user and
FMS process)

Division Chief
Procurement
Management
Division

accomplished Checklist
for AMPs.
2.1.3 The End-user shallprepare the ORS form
and facilitate thesignature on Box A of
ORS by the HOBS.Then,the End-user shall
facilitate for signature andapproval of the Contractby the HoPE.
2.1.4 Once the Contract
is signed and approvedby the HoPE, theEnd-user shall facilitate
the processing of fundobligation by
FMS-Budget Division andcertification of funds
availability by
FMS-Accounting Division.
None

2.2 Upon receipt of theduly funded Contract, the
CMS Procurement Officer
shall notify and serve to
the Supplier, Contractor
or Consultant theContract, as follows:
2.2.1 The HoPE or his
duly authorized
representative shall issue
the Notice to Proceed(NTP), if necessary, anda copy of the approved
Contract to the Supplier,Contractor or Consultant
within three (3) calendar

430

Three (3)calendar days

Division Chief
Procurement
Management
Divisiondays from the date of
approval of the contract.
2.2.2 The CMS
Procurement Officer shallfurnish the BAC
Secretariat with ascanned copy of the duly
conformed NOA andContract, including the
NTP if necessary, forposting.
2.3 The BAC, through its
Secretariat, shall post the
NOA, Contract, including
the NTP if necessary, for
information purposes, in
the PhilGEPS website,
the DSWD website, andat any conspicuous placereserved for this purposein the DSWD premises
within ten (10) days fromtheir issuance, except forcontracts with ABC of
Fifty Thousand Pesos(₱50,000.00) and below.

Division Chief
Procurement
Management
Division

None

WithinTen (10) days

None

56 Calendar Days
(exclusive of End-user and FMS
process)

2.3.1 The BAC Sec shallfurnish the proof of
posting to the PMD-CMS.
TOTAL:

431

15. Provision of Technical Assistance on Property and Supply
Management
Technical Assistance is provided to Office, Bureaus, Service Unit and Field Offices in
the area of Property, Asset and Warehouse Management to capacitate their Property
Officers and/or Designated Property and Supply Custodian on the knowledge of
DSWD Guidelines, Oversight Agencies Rules and Regulations on Property andSupply Management and Land Titling facilitation.
Office/Division:

DSWD Central Office Administrative Service –Property Supply and Asset Management Division(AS-PSAMD)
DSWD Field Office – Property and Supply
Section (PSS)Classification:

Highly TechnicalTeknikal sa mataas na antas
G2G – Government to Government
Pamahalaan sa PamahalaanType of Transaction:
Who may avail:

CHECKLIST OF REQUIREMENTS
1. Request for Technical Assistance One (1) original copy.

CLIENT STEPSAGENCY ACTION

1. Forward therequest forTechnical
Assistance (TA)indicating thespecific topics andconcerns to be
discussed from 8
AM to 5 PM,
Mondays to

1.1. Received
request for TA from
8 AM to 5 PM,
Mondays to
Fridays except
holidays, andforward to the
Head of Property
Office1. DSWD Offices
2. DSWD Designated Property and Supply
Custodian
3. Field Offices
WHERE TO SECURE
To be prepared by DSWD Office OBSU and
Field Offices through Memorandum addressed toAdministrative Service Director, Attention the
AS-PSAMD Chief Administrative Officer signedby their Head of Office or authorized official.
FEES TO PROCESSINGPERSON
BE PAIDTIMERESPONSIBLE
Division Chief
None
5 Minutes
Property Supply andAsset Management
Division

432

Fridays except
holidays
None

5 Minutes

Division Chief
Property Supply andAsset Management
Division

1.3. The Head of
the Property Officeshall review therequest.

None

5 Minutes

Head
Property Office

1.4. Check theavailability ofTechnical Staff on
the requested dateof TA.
1.5. If If notavailable - Assign
request toconcerned
Technical Staff andadvise staff torequest forreschedule of TA
through
Memorandum
1.6. If available forscheduled TA
Request, advise
the Technical Staff

None

10 Minutes

Head
Property Office

None

1 Day

Division Chief
Property Supply andAsset Management
Division

None

1 Day

Division Chief
Property Supply andAsset Management
Division

1.2. The property
personnel shallidentify if
immediate request
for TAIf yes:Conduct TA to therequesting client
If no:
Forward to Head of
Property Office forassigning of task433

to prepare a
Memorandum
confirming the dateof TA
1.7. Prepare
Special Order(SO), (If Field
Office) for theperiod of TA.
Maghanda ng
Special Order(SO), (Kung ang
TA ay sa Field
Office) para sa
panahonisinasagawa ang
TA

2. Accomplished theTA Evaluation Form
and/or Client
Satisfaction
Measurement Form
(CSMF)

None

4 Day

Division Chief
Property Supply andAsset Management
Division

1.8. Conduct TA for
immediate request
and/or scheduled
TA request

None

Immediate - 1
Day

Division Chief
Property Supply andAsset Management
Division

2.1. Receive theduly accomplishedTA Evaluation
Form and/or
CSMF.

None

10 Minutes

Division Chief
Property Supply andAsset Management
Division

2.2. Prepare TA
Feedback Reportfor review andsignature of the
Head of Property
OfficeNone

10 Days fromreturned to
Official Station

Division Chief
Property Supply andAsset Management
Division

CSMF reportwill besubmitted to
CART every
10th of thesucceedingmonth

For CSMF – will bereported on the
succeeding monthafter the conduct of434

TA, this will be
included in the
Client Satisfaction
Measurement
Survey Report(CSMR) submitted
to DSWD Central
Office (CO)/Field
Office (FO)Committee on Anti
Red Tape (CART)
focal every 10th of
the succeeding
month
TOTAL

None

For immediate
TA - 13 Daysand 35
Minutes
For Schedules
TA - 20 Daysand 35
Minutes

16.

Re-issuance of Equipment and Semi-Expendable Supplies
To ensure that surrendered serviceable equipment and semi-expendable supplies
may be requested for re-issuance to optimize the use of equipment orsemi-expendable equipment or supply due to lack of equipment, lack of capitaloutlay and other exigencies.

Office/Division:

DSWD Central Office Administrative Service – Property
Supply and Asset Management Division (AS-PSAMD)Classification:

DSWD Field Office – Property and Supply Section (PSS)
Simple Transaction

Type of Transaction:

G2G – Government to Government

Who may avail:

Department of Social Welfare and Development (DSWD)
Officials and Employees
435

CHECKLIST OF REQUIREMENTS
1. One (1) Original copy ofmemorandum requesting forissuance of property

WHERE TO SECURE
1. From concerned OBSUs and personnel,
interoffice memorandum format

2. Two (2) Original copies of Furnitureand Equipment Transfer Slip (FETS)

2. From PREMIS online through the Designated
Property Officer of concerned Office

3. Two (2) Original copies of Property
Accountability Receipt or Inventory
Custodian Slip

3. From PREMIS online through the Designated
Property Officer of concerned Office

AGENCYACTION
1. Prepare a request 1. Receive,
letter containing
review anditem specifications,verify thequantity, purpose
availability ofand to whom therequestequipment orsemi-expendable
equipment/supply
shall be assigned.

FEES TO
BE PAID
None

CLIENT STEPS

436

PROCESSING
TIME
60 Minutes(Verification ofrequest may
take longer
hours
depending ontechnicality ofdetails,
availability andvolume ofitems)PERSONRESPONSIBLE
Division Chief
Property Supply andAsset Management
Division2. Process thesigning of FETS of
the recipient office or
accountable person
for the re-issuance ofitem or equipment

2.1 Inform
requesting
Office on theavailability/nonavailability of
items

None

120 Minutes(Processing ofrequest may
take longer
hours
depending ontechnicality ofdetails,
availability andvolume ofitems)

Division Chief
Property Supply andAsset Management
DivisionNone

90 Minutes(Updating of
PREMIS andgeneration of
PAR/ICS andbarcode may
take longer
hours
depending ontechnicality ofdetails,
availability andvolume ofitems)

Division Chief
Property Supply andAsset Management
Division

2.1.1 Request
approval of
FETS forconfirmation oftransfer

3. Recording of
re-Issuance through
PREMIS2.1.2 AS
Property Officer
shall inform the
OBS
non-availabilityof equipment
3.1 Update
PREMIS andgenerate
PAR/ICS andbarcode437

3.2 Transfer
accountability
through
updating of
database andissuance ofPAR or ICS

None

45 Minutes(Processing
and approvalof request may
take longer
hours
depending ontechnicality ofdetails andvolume ofitems)

Division Chief
Property Supply andAsset Management
Division

3.3 Attach
generatedbarcode sticker
on therequested item

None

Division Chief
Property Supply andAsset Management
Division

3.4 Physicalissuance of itemor equipment
and filing of
PAR or ICS

None

3.5 Provide
customerfeedback form
to therequesting party
for the theserviceprovided
TOTAL:

None

15 Minutes(Barcodeplacement may
take longer
hours
depending on
the volume ofitems)
60 Minutes(Issuance of
item/s may
take longer
hours
depending onvolume ofitems and
response of
the end-user orrequesting
office)5 Minutes

None

438

6 Hours, 35
Minutes

Division Chief
Property Supply andAsset Management
Division

Division Chief
Property Supply andAsset Management
Division(Total time forcontinuous andnon-continuou
s transactions
and may takelonger timedepending onvolume,technicality,
documents,
and available
resources

17. Recording, Documentation and Issuance of Expendable orConsumable Supplies
Request for issuance of commonly used office supplies is being done throughfilling-out of Requisition and Issue Slip (RIS) prepared by designated OBSU staff. The
RIS and actual issuance of supplies shall be processed by the Warehouse
Management Section subject to approval of the Chief of AS-PSAMD.
Office/Division:

Classification:
Type of Transaction:
Who may avail:

DSWD Central Office Administrative Service –Property Supply and Asset Management Division(AS-PSAMD)
DSWD Field Office – Property and Supply Section(PSS)
Simple Transaction
G2G – Government to Government
Department of Social Welfare and Development(DSWD) Offices

CHECKLIST OF REQUIREMENTS
1. Three (3) copies of duly accomplished
RIS of concerned Offices

WHERE TO SECURE
1. RIS template issued to respective Offices withprescribed format;

2. One (1) Photocopy of approved PPMP ofrequesting Office

2. Designated Supply/Property Officer ofrespective Office, Bureaus, Services, Units;

3. One (1) Photocopy of approved Technical 3. Focal person of concerned technical support
Assistance Request, if required
office such as AS-BGMD/GSS,439

ICTMS/RICTMU, SMS, among others,
depending on the nature of technicalassistance request without any prescribed
format4. One (1) Photocopy of project proposal, if
required
CLIENT STEPS

1. Submit duly
approved
Requisition Issue
Slip (RIS) to
Procurement
Management
Division(PMD)/Procurement
Management
Section (PMS)
including required
attachment such as
Project
Procurement
Management Plan
(PPMP) andTechnical
Assistance Request(TAR)

AGENCY ACTION
1.1 Property
Officer shallreceive andvalidate theaccuracy andcompleteness of
all attacheddocuments.

4. Focal person of proponent Office
FEES TO
BE PAID
None

1.1.1 Upon receipt
of RIS from
PMD/PMS the
Property Officer
shall review andverify thecompleteness of
information andattachments asfollows:
a. Photocopy ofapproved
PPMP
b. Inventory ofSupplies
on-hand duly
noted by therequesting
Office’s Head;440

PROCESSING
TIME
20 Minutes(per submitted
RIS)

PERSONRESPONSIBLE
Division Chief
Property Supply
and Asset
Management
Division

c. Technical
Report fromconcerned
Offices, if
necessary;d. Pre-repair
inspection, if
necessary
1.1.2
Property/Supply
Staff shall return
the RIS should thefollowing be
encountered:a. Incomplete
documents
b. Issuance will
result insurplus of
inventory of
the requesting
office.
c. Itemrequested is
not theintended itemforreplacement
d. Thespecificationof the item
requested is
not the sameas provided in
the Technical
Report.
441

1.2 Property
Officer shall checkcompleteness of
document

None

30 Minutes(per submitted
RIS)

Division Chief
Property Supply
and Asset
Management
Division

None

80 Minutes(per submitted
RIS and actual
availability
verification)

Division Chief
Property Supply
and Asset
Management
Division

If no, request for
the lacking
document(s);If yes, assign the
RIS number,encode the RIS
details in themonitoring tool,check the items if
included in the
Approved PPMPand proceed to thenext step.
1.3 Supply Officer
shall checkavailability ofSupplies
1.3.1 Assess theavailability of therequested
supplies. Fill-out
the RIS Form. Put“√” for available
items and/or “X”
for items that are
not available.
If not available,
prepare a
Memorandum forthe end-user
returning the RIS
with instruction toprepare Purchase442

Request (PR) to
procure thosemarked as
unavailable items.
If available,
request theapproval of theDivision/Section
Chief in the RIS
for the issuance of
the item/s.
1.3.2 Indicate thequantity issued inthe“issued-quantity”
column and any
remarks in the“issued-remarks”
column.
1.4 Prepare theitems to be issued
by observing theFirst In First Out(FIFO)/ First
Expired First Out(FEFO) method.
Issue and sign the“Issued by”
portion.

None

1.4.1 Goods to beissued must berecorded in the
Stock and Bin
Card and existing
database.
1.4.2 The property
staff shall issue
the available
443

4 Hours(Averageworking hours
per RIS,
however,transactions
time may differ
due to volume
or quantity ofitems, distanceof originationand destination,
response timeof the end useror requesting
office)Division Chief
Property Supply
and Asset
Management
Divisionrequested items to
the end user.
1.4.3 TheEnd-User shallvalidate thequantity andspecification ofreceived items. If
accurate/in order,
sign the “receivedby” portion of RIS.
1.4.4 The
property/supply
staff shall retain
the original copy ofthe duly signed
RIS forpreparation ofReport of Supplies
and Materials
Issued (RSMI),
while the 2nd copy
shall be given to
the end-user.
1.5 The property
staff shall provide
CSMF to the client
for the service
provided.

None

5 Minutes

Division Chief
Property Supply
and Asset
Management
Division

1.6 After
completion of theissuance ofexpendable/consu
mable supplies,
the concerned
property personnel
shall preparemonthly RSMI to

None

60 Minutes(Average time
per RIS,depending onvolume oftransactions
and simplicity
or complexity of
information)

Division Chief
Property Supply
and Asset
Management
Division444

be submitted to
the Accounting
Division/Section
TOTAL:

None

7 Hours, 25
Minutes(Averageworking hours
and not acontinuing
process per
step andapplicable to1-10 types of
items for lessthan 50 total
quantity ofitems)

18. Recording, Documentation and Issuance of PPE and SemiExpendable Properties
Prior to issuance to end user, all newly acquired properties, classified either as PPEof Semi-expendable properties shall first be coordinated with the Property Supply
and Asset Management Division (PSAMD) in the Central Office or Property
Supply/Units in the Field Offices for recording and property tagging.
Office/Division:

DSWD Central Office Administrative Service –Property Supply and Asset Management
Division (AS-PSAMD)
DSWD Field Office – Property and Supply
Section (PSS)Classification:
Type of Transaction:
Who may avail:

Simple Transaction
G2G – Government to Government
Department of Social Welfare andDevelopment (DSWD) Officials andEmployees

445

CHECKLIST OF REQUIREMENTS
1. 1 Copy of Purchase Order (PO)
2. 1 Copy of Contract (if applicable)
3. 1 Copy of Sales Invoice / Delivery
Receipt (SI/DR)
4. 1 Copy of Notice to Proceed
5. 1 Copy of Inspection and Acceptance
Report (IAR)
6. 1 Copy of Property Transfer Report(PTR) (If applicable)
CLIENT STEPSAGENCY ACTION

1. Forward complete
documents to
Property Office:1.1. The Inspection
Committee shallsubmit from 8am to
5pm, Mondays to
Fridays, except
holidays:

WHERE TO SECURE
1. Procurement Management Service-Contract Monitoring Division
2. Concerned Offices, Bureaus, Services,
Units (OBSUs)

FEES
TO BE
PAID
None

For Purchased
Propertya. Purchase Order(PO) Or
Contractb. Sales Invoice(SI)/Delivery
Receipt (DR)c. Notice toProceed,Certificate ofCompletion/Insp
ection andAcceptance
Report (IAR)/
Property
Transfer Report(PTR) fortransferred
446

PROCESSINGTIMEPERSONRESPONSIBLE

5 Minutes

Division Chief
Property Supply andAsset Management
Divisionproperty fromCentral Office(CO) to Field
Office (FO) / FO
to CO / FO toFO
d. Copy ofPurchase
Contract
e. Approved
Distribution List
For Donated
Properties
a. Deed of
Donationb. Approved
Distribution List
For properties
attached tosubscription
a. Copy ofContractb. Approved
Distribution List
For fabricated andconstructedbuildings
a. Liquidation
Report for
fabricatedproperties; andb. Approved
Distribution List
Note:
Prior to recording,ensure thefollowing:447

a. that the items
are properly
inspected prior
to transmittal of
documentsb. Documents areendorsed withrouting slip
1.2. The Property
Personnel shallvalidate theaccuracy andcompleteness of all
attached
documents

None

15 Minutes

Division Chief
Property Supply andAsset Management
Division

1.3. If no, request
for the lacking
document/s

None

5 Minutes

Division Chief
Property Supply andAsset Management
Division

1.4. The Property
Personnel shalldetermine property
acquisition costand record theproperty details,
identified end user
and other
information in
PREMIS

None

10 Minutes

Division Chief
Property Supply andAsset Management
Division

1.5. The property
officer shalldetermine property
acquisition costand record theNone

10 Minutes

Division Chief
Property Supply andAsset Management
Division

If yes, proceed to
the next step448

property details,
identified end user
and other
information in
PREMIS
Upon successful
encoding
electronically, aproperty number
shall beautomaticallygenerated by thesystem for property
identification.
1.6. The Property
Personnel shallprint the property
label/barcode to beplaced in the mostvisible and secured
part of the property
and print the
PAR/ICS andUndertaking (if withsecondary
end-user) for
Approval of the
Head of Property
OfficeNone

10 Minutes

Division Chief
Property Supply andAsset Management
Division

1.7. The property
officer shallprepareMemorandum toendorse theapproved PAR/ICS
and Undertaking (ifwith secondary enduser) forms withNone

15 Minutes

Division Chief
Property Supply andAsset Management
Division449

attached routing
slip and CSMF to
the identified end
user
1.8. issuance ofSemi expendable
property, theproperty personnel
shall prepare theReport of
Semi-Expendable
Property Issued(RSPI) to report theissued property
and forward to
Accounting
Division/Section/
Unit

None

1 Day

Division Chief
Property Supply andAsset Management
Division

1.9. Scan barcode
PAR/ICS to update
the following
information of theproperty in
PREMIS:

None

10 Minutes

Division Chief
Property Supply andAsset Management
Division

None

5 Minutes

Division Chief
Property Supply andAsset Management
Division

1.

Date thePAR/ICS was
returned withsignature of the
End-User2.

Date ofapproval of
PAR/ICS

1.10. The copy of
PAR/ICS andundertaking (if withsecondary450

accountableperson) shall be
filed for reference
TOTAL:

19.

None

1 Day, 1
HOUR, 5
MinutesRequest for Air Transport Service
To provide a systematic procedure for the requests of reservation/booking of airtransport service through a 24/7 online portal system provided by the airline service
provider.

Office or Division:
Administrative Service (AS) – General Services Division (GSD)
Classification:
SimpleType of Transaction:
G2G – Government to Government
Who may avail:All DSWD Officials and Employees
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. One (1) copy of the duly approved Air
Transport Order (ATO)
AS-GSD/GSS or DSWD Resource Site
2. One (1) copy of the Approved Air Transport
Reservation Request Form
3. One (1) photocopy of Authority to Travel
Requesting Office
4. Justification (if applicable)
PERSONAGENCY
FEES TO PROCESSIN
CLIENT STEPSRESPONSIBACTIONS
BE PAID
G TIMELE
Division
Chief
BOOKING PROCESS
1.1 Receive theNone
2 minutes
General
1. Submit one (1) copy of the ATO with theServices
approved Air Transport Order attached
Division(ATO) to GSD/GSS together
documents andwith the approved ATRR and endorse it to theTravel Authority.
GSD/GSS System
Administrator.
Division Chief
1.2 Review as toNone
10 minutes
Generalcompleteness ofServices
details andDivisionrequired
documents.
451

1.3 If found inorder, the System
Administrator
affixes his/her
signature to verify
the ATO.
1.3.1 If not, return
the ATO to theconcerned OBS tocomply with therequireddetails/documents.
1.4 Provide the
ATRO with accessto the corporate
account throughthe service
provider’s 24/7
online portal
system.
1.4.1 Return theverified ATO to theconcerned OBS toproceed with thebooking process
through the online
portal system.

452

None

5 minutes

Division Chief
GeneralServices
DivisionNone

5 minutes

Division Chief
GeneralServices
Division2.1 Book the requested flightbased on the details provided
in the ATO.

2.1 Monitor theflightbooking/reservation through theonline portal
system.

None

30 minutes

Division Chief
GeneralServices
DivisionNone

30 minutes

Division Chief
GeneralServices
Division

2.1.1 Provide thepassenger/s with
theElectronic
Ticket Transaction
Receipt (e-ticket).

IF WITH FLIGHT CHANGES
3. The passenger or theirrepresentative shall informthe Air Transport Reservation
Officer (ATRO) at least four(4) hours before the flight
regarding the flight rebooking
or cancellation and request
for system access to facilitate
the rebooking of the flight.

2.1.2 Inform thepassenger/s of theairline policies
relating to theirservice availment.
3.1 Provide
system access tothe corporate
account throughthe service
provider’s 24/7
online portal
system.
3.1.1 The ATRO
shall inform theGeneral Services
Division/General
Services Section(GSD/GSS)
SystemAdministrator
about
the
rebooking/cancell
ation and request
for system accessto facilitate therebooking through453

the online portal
system.

4.1 Monitor the flightrebooking through the online
portal system and coordinate
with the ATRO throughemail/hangouts for flightcancellation.

3.1.2 To cancel
the booked flight,
the ATRO shallcontact
theservice provider’shotline number torequestthecancellation.
4.1 The ATRO
shall facilitate therebooking throughthe portal systemor contact the
hotline number forcancellation of theflight.

4.1.1 The ATRO
shall issue therebooked flightticket to therequesting
passenger.
For the refund of
airfare of thecanceled flight,
the ATRO shallcontact theservice provider
through email torequest theissuance of therefund record
required for thepayment process.
5. Secure a copy of the 5. The ATRO shalljustificationforthe update therebooked/canceled flights and GSD/GSS Systemother required documents.
Administrator
454

None

1 hourDivision Chief
GeneralServices
DivisionNone

10 minutes

Division Chief
GeneralServices
Division6. Accomplish the Client
Satisfaction Measurement
Form (CSMF)

regarding the flightchanges/cancellati
ons madeincluding thecharges incurred.
6.1 Secure theaccomplished
CSMF.
TOTAL:

20.

None

5 minutes

None

2 hours and
37 Minutes

Division Chief
GeneralServices
Division

Request for Dormitory Accommodation
DSWD provides temporary accommodation in the Central Office through its
dormitories for all DSWD Officials and Employees from the Central Office and Field
Offices.

Office or Division:
Administrative Service (AS) – General Services Division (GSD)
Classification:
SimpleType of Transaction:
G2G – Government to Government
Who may avail:All DSWD Officials and Employees
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. Submit one (1) copy of the duly accomplished
Request for Dormitory Accommodation Form
AS-GSD or DSWD Resource Site
UPON CHECK-IN
2. Billet Form (1 original copy)
AS-GSD
PRIOR CHECK-OUT
3. Order of Payment (1 original copy)
FMS – Accounting Division
4. Official Receipt (1 photocopy)
FMS – Cash Division
5. Clearance Form (1 original copy)
AS-GSDPERSONAGENCY
FEES TO PROCESSIN
CLIENT STEPSRESPONSIBLACTIONS
BE PAID
G TIME
E
Division Chief
1. Submit one (1) copy of the 1.1 Receive andNone
3 minutes
Generalaccomplished Request for
assign a control
Services
Dormitory Accommodation
number to theDivision
Form through email at
submitted request
gsd@dswd.gov.ph or Hardform and/or send
copy endorsed to GSD.
anacknowledgement455

2. Secure a billet form to the
AS-GSDemail to theRequesting Party.
1.2 Confirm theavailability/non-av
ailability of theDormitory to theRequesting Party
and provide
recommendationforapproval/disappro
val to the Chief ofGeneral Services
Division.
1.3 Affix his/her
signature andendorse therequest to the
Director IV of
Administrative
Service forapproval/disapproval.
1.4 Sign therequest form andreturn theapproved/
disapproved
request to the
GSD
2.1 Provision ofService

2.2 Issue a billet
form signed by theDormitory
Manager andChief/OIC of GSD
3. Present the Billet Form and 3. Issue an Order
request an Order of Payment of Payment andto the FMS – Accounting
attach the Billet
Division
Form presented
456

None

10 minutes

Division Chief
GeneralServices
DivisionNone

5 minutes

Chief/
Officer-inCharge
GeneralServices
DivisionNone

5 minutes

Director
Administrative
ServiceNone

3 minutes

Division Chief
GeneralServices
DivisionNone

15 minutes

Division Chief
GeneralServices
Division4. Pay the required fees at
the Financial Management
Service – Cash Division*Make sure to secure Official
Receipt that will be issued
upon payment

5. Return to the AS-GSD forthe processing and release of
Clearance or Certification

6. Accomplish the Client
Satisfaction Measurement
Form (CSMF) through online
or pen and paper.

4. Accept thepayment based on
the Order of
Payment
4.1 Issue the
Official Receipt(OR)

5. Secure thecopy of the OR
and issue aclearance/
certificate to the
Client
6. Secure theaccomplished
CSMF
TOTAL:

15 minutes

Division Chief
GeneralServices
Division

500.00 –Non-DSWD
Governme
nt
Personnel
None

15 minutes

Division Chief
GeneralServices
DivisionNone

2 minutes

Division Chief
GeneralServices
DivisionNone

1 Hour and
13 Minutes

300.00 –DSWD
Official/
Employees

21. Request for Technical Assistance for Special Sanitation and
Disinfection of the Offices
This technical assistance is particular to the provision of clean and COVID-19 free
offices and facilities. Regular sanitation and disinfection of the offices is being
conducted every weekend even without a request from offices. This process isapplicable only to those offices with COVID-19 positive employees and close
contact. This can be scheduled during working days provided that the request must
be properly coordinated with the Human Resource Management and Development
Service (HRMDS) and Administrative Service for recommendation and approval.
Office or Division:
Classification:

Administrative Service - Building and Grounds Management Division
SimpleType of Transaction: G2G - Government to Government457

Who may avail:All Bureaus, Offices, Sections and/or Units of the Department

CHECKLIST OF REQUIREMENTS
1. Generated request using General Services
e-Ticketing System (GSeTS); or

WHERE TO SECURE
https://gsets.dswd.gov.ph/users/login

2. Accomplished manual request form (Request
for Technical Assistance); or
3. Email

CLIENT STEPSAGENCY ACTIONS

1.Submit
Technical
Assistance(TA)
request through:1.1. Upon receiving, therequests shall beproperly reviewed,
checked, andcoordinated with
HRMDS.

a. Electronic
System (GSeTS)
b. Manual request
formc. Email

1.1.1 Forward theapproved request to theassigned personnel for
appropriate action.
1.2. Verify the availabilityof the disinfection teamand pending schedule, if
any.
1.2.1 The assigned
personnel have the rightto reject the requested
date/time of therequesting office.
Hence, the assigned
personnel shall informthe requesting office thenext available day/timeof sanitation anddisinfection.
458

BGMD office or through DSWD Resource
Site
Submit request to admin@dswd.gov.ph andbgmd@dswd.gov.ph for approval andrecommendation.
FEES
PROCESSINPERSONTO BE
G TIMERESPONSIBLE
PAID
Chief / Officer-inNone
10 minutes
ChargeBGMD, BGM
Section (FO)None

20 minutes

Chief / Officer-inCharge
BGMD, BGM
Section (FO)

2. The assigned
Administrative Officer/ Sanitation Inspector
shall confirm andapprove the final
date/time ofsanitation anddisinfection schedule.

3. Once completed,accomplish theCustomer

2.1. Disinfection andSanitation Teamcomposed of 3 Janitorial
Staff with thesupervision of theTechnical Staff shallperform all necessary
preparation prior to the
execution.
2.2. Proceed to the area
to be sanitized anddisinfected, andimplement the
Department's safety andhealth protocols.
2.3. After the activity,
advised the Disinfectionand Sanitation Team tobegin with the cleaningand sanitizing of thewhole office area
including the officeequipment, furniture andfixtures.
2.4. Upon completion,
notify the assigned
Administrative Officer /Sanitation Inspector tocoordinate with therequesting office.
❖ Advisetherequesting office towait for at least twohours in order toavoid the possible
inhalationofchemicals that may
affect their health.
3.1.Forward theaccomplished CSMF
with the attached copy of
459

None

1 hourChief / Officer-inCharge
BGMD, BGM
Section (FO)None

1 hourChief / Officer-inCharge
BGMD, BGM
Section (FO)None

1 hourChief / Officer-inCharge
BGMD, BGM
Section (FO)None

10 minutes

Chief / Officer-inCharge
BGMD, BGM
Section (FO)None

10 minutes

Chief / Officer-inCharge

Satisfaction
Measurement Form
(CSMF).

BGMD, BGM
Section (FO)TA/email request to theadministrative staff for
proper recording andfiling.
None

TOTAL:

3 hours and
50 minutes

22. Request for Technical Assistance Relative to Building and Grounds
Management
This process covers the provision of technical assistance for preventive/corrective
maintenance, renovation, fabrication, office layout, and engineering/architectural
solution. The required work/action, preparation, technical document varies
depending on the subject/type of requests submitted by the Department offices
using the electronic system or manual request form.
The technical assistance can be categorized into:
A.

B.

C.

Corrective and/or Preventive Maintenance● This shall be limited to corrective and/or preventive maintenance, and it
does not need any materials to purchase. These requests can be donewith immediate solution by the expertise of the skilled/technicalpersonnel
Repair, Replacement, In-house Fabrication, Construction and/or Renovation● This is highly technical that may be completed in a couple of days,
weeks and/or months depending on the complexity of the requests(excluding procurement process). It will be evaluated, performed andsupervised by the skilled personnel and Engineer/Architect.
Engineering and Architectural Documents and Practices● This is particular to the Engineer and Architect expertise related toproviding technical specification (materials, furniture, equipment etc.),
office arrangement, plans/layouts, detailed estimates, and otherengineering and architectural matters.
AS-Building and Grounds Management
Division
Highly Technical

Office or Division:
Classification:

G2G - Government to Government
G2B - Government to BusinessType of Transaction:

460

All Bureaus, Offices, Sections and/orUnits of the Department
WHERE TO SECURE
https://gsets.dswd.gov.ph/users/login

Who may avail:
CHECKLIST OF REQUIREMENTS
1. Generated request using General Services
e-Ticketing System (GSeTS); or
2. Accomplished manual request form (Request forTechnical Assistance); or
3. Email
CLIENT STEPSAGENCY ACTIONS

1. The concerned
office shall submit theirrequest through:1.1.Upon receiving, therequest/s shall be properly
reviewed, checked andcorrected if applicable.

a. Electronic System(GSeTS)b. Manual request
form

BGMD office or through DSWD Resource
Site
Submit request to admin@dswd.gov.phand bgmd@dswd.gov.ph for approval andrecommendation.
FEES
PROCESSIPERSONTO BE
NG TIMERESPONSIBLE
PAID
Chief / Officer-inNone
1 hourChargeBGMD, BGM
Section (FO)1.1.1 Determine andidentify the scope of therequest/s.

❖ Ensure that allneeded information
is provided.
❖ Ensure that any
request related to
repair/replacement
is properly
coordinated with
the DSWD
Inspection
Committee andsecurePre-repair
Inspection.
1.2. Upon reviewing,
secure duplicate copy and

461

None

1 day

Chief / Officer-inCharge

BGMD, BGM
Section (FO)forward the request to theassigned staff.
1.2.1. The assigned
technical staff/skilled
personnel may conductocular inspection, if
necessary.
1.2.2. If upon inspection
and/or further analysis,
the work required hasother areas of concern,
assigned to anotherskilled personnel who are
authorized to do the job.
1.2.3. If it can be resolved
within the assigned skilled
personnel level, perform/
implement the actual workneeded.
1.2.4. If the request
requires assistancebeyond the capability of
the available skilled
personnel, the assigned
technical staff shallimmediately inform therequesting office for theout-sourcing of services.
1.3. All requests that
require fabrication,
installation,plans/layout,technicalspecification and material
procurement the assigned
technical staff shallprepare all necessary
documents like:A. Plans/ Layout
462

None

7 daysChief / Officer-inCharge
BGMD, BGM
Section (FO)B. Program of Works
C.Technical
Specification
D. Bill of Quantities
E. Terms of Reference(TOR)
F. Project Proposal
1.4. All applicable
documents shall beendorsed to therequesting office for
confirmation and approval.

2. Review and approve
the submitted technicaldocument/s, if
applicable.

3. The requesting
office's Procurement
Officer shall prepare
the Requisition andIssue Slip (RIS) and
Purchase Request(PR) and facilitate therest of the
procurement process,if applicable.
4. Notify the BGMD
office once all
resources needed are

1.4.1 Revisions or
adjustments may berequested by therequesting office.
2.1. Assigned technicalstaff shall review andrevise the documents until
approved by therequesting office.
2.1.1 Upon approval of therequesting
office,all
documents shall now be
submitted to the Head ofthe
Officefor
final
approval.
3.1. Assigned technicalstaff shall wait until thedelivery schedule ofmaterials and/or
mobilization of service
provider.
3.1.1 Conduct
Pre-construction
Conference, if necessary.
4.1. All assigned technicalstaff and/or service
provider/contractor shall
463

None

3 daysChief / Officer-inCharge
BGMD, BGM
Section (FO)
Head ofrequesting OfficeNone

3 daysChief / Officer-inCharge
BGMD, BGM
Section (FO)
Head ofrequesting Office

None

Varies(Dependingon theprocurement process)

Administrative
Officer,
Admin Unit
Section Head

None

30 days

Chief / Officer-inCharge

available to begin with
the implementation, if
applicable.

BGMD, BGM
Section (FO)strictly follow the healthand safety measures of
the Department.
If the nature of the workrequired does not affectthe usual work
operations, the execution
shall be performed within
office hours.
If the nature of the work
may affect the usual
work operations,execution shall be
performed after officehours or during weekends
4.1.1 The Service
Provider shall submit andsecure necessary permit,
including but not limited
to:
A. Request for Entry
to DSWD Premises
B. Request to Stay
C. Request for
Overtime
4.1.2 Monitor the
implementation anddocument the progress ofwork.

5. Participate in the
Post-repair Inspection
and/or Joint Inspection

4.1.3 Coordinate with therequesting office forproper turnover andacceptance of work.
5.1. Facilitate the possible
correction/adjustment until
approved, if necessary.
464

None

7 daysChief / Officer-inCharge

BGMD, BGM
Section (FO)for the acceptance andturnover of work, if
applicable.

6. Once completed
and accepted,
accomplish theCustomer Satisfaction
Measurement Form
(CSMF).

5.2. The assigned
Technical Staff shallprepare the Certificate ofCompletion or Certificateof Acceptance, forapproval if necessary.
6.1. Forward theaccomplished CSMF withthe attached TA request
copy to the administrative
staff for proper recording
and filing.

None

1 day

Chief / Officer-inCharge
BGMD, BGM
Section (FO)None

1 hourSection Head
Admin Unit
Section60 Days
TOTAL:

23.

None(Excluding
Procuremen
t ofResources)

Request for the Use of DSWD Conference Rooms
The use of conference rooms is provided for all DSWD Officials and Employees as avenue for meetings, events and other official activities at the Central Office.

Office or Division:
Administrative Service (AS) – General Services Division (GSD)
Classification:
SimpleType of Transaction: G2G – Government to Government
Who may avail:All DSWD Officials and Employees
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. Submit one (1) copy of the duly accomplished
Request for Use of Conference Room Form
AS-GSD or DSWD Resource SitePERSON
FEES TO PROCESSIN
CLIENT STEPSAGENCY ACTIONSRESPONSIBLBE PAID
G TIMEE
A. Request For Use Of Dswd Conference Rooms Through Manual Form
1. Submit one (1) copyof the accomplished

1.1 Receive and assign acontrol number to the

465

None

3 minutes

Chief /
Officer-inchargeRequest Conference
Room Form throughemail at
gsd@dswd.gov.ph orHard copy endorsed to
GSD.

2. Wait for the email if
the request isapproved or
disapproved.
If approved,
acknowledge and/or
confirm receipt ofemail

GeneralServices
Divisionsubmitted request form
and/or send an
acknowledgement email
to the Requesting Party.
1.2 Confirm theavailability/non-availabilit
y of the Conference
Room to the Requesting
Party and provide
recommended
approval/disapproval to
the Chief of General
Services Division.
1.3 Affix his/her
signature and endorse
the request to the
Director IV of
Administrative Service
for approval/ disapproval.
1.4 Sign the request form
and return the approved/
disapproved request to
the GSD
1.5 Transmit theapproved or disapproved
request to the Client
through email

None

10 minutes

Chief /
Officer-incharge
GeneralServices
DivisionNone

5 minutes

Chief /
Officer-incharge
GeneralServices
DivisionNone

5 minutes

Director
Administrative
ServiceNone

5 minutes

2. Inform the client of therequest through email.

None

5 minutes

Dormitory
Manager I or II,
GeneralServices
Division
Chief /
Officer-incharge
GeneralServices
Division

If disapproved, issue acertificate of
non-availability ofconference room.

If disapproved,
request a certification466

of non-availability ofconference room
3. Before the actual
event, check thearrangement set up
4. Accomplish the
Client Satisfaction
Measurement Form
(CSMF) through online
or pen and paper.

3. Before the actual
event, check that all
event requirements arearranged as requested
3.1 Provision of Service
4. Secure theaccomplished CSMF

None

10 minutes

Dormitory
Manager I or II
GeneralServices
DivisionNone

2 minutes

Chief /
Officer-incharge
GeneralServices
Division

B. Request for Use of DSWD Conference Rooms Through General Services E-Ticketing
System (GSETS)
1. Submit a request for the
Use of DSWD Conference
Room through the GSETS
three (3) days prior theactivity

Chief /
Officer-incharge
GeneralServices
Division
Chief /
Officer-incharge
GeneralServices
Division

1.1 Receive therequest submitted
through the
GSETS

None

3 minutes

None

5 minutes

None

5 minutes

Chief /
Officer-incharge
GeneralServices
Division

2. Wait for the email if therequest is approved or
disapproved.

1.2 Confirm theavailability/non-av
ailability of theConference Roomto the Requester
through GSETS
1.3 Transmit theapproved or
disapproved
request to the
Client throughemail
2. Inform the clientof the request
through email.

None

5 minutes

If approved, acknowledge
and/or confirm receipt ofemail

If disapproved,issue a certificate
of non-availability

Chief /
Officer-incharge
GeneralServices
Division467

of conference
If disapproved, request aroom.
certification of non-availabilityof conference room
3. Before the actual event,3. Before thecheck the arrangement set up actual event,check that all
event
requirements arearranged as
requested
3.1 Provision ofService
4. Accomplish the Client
4. Secure theSatisfaction Measurement
accomplished
Form (CSMF) through online CSMF
or pen and paper.

24.

None

10 minutes

Chief /
Officer-incharge
GeneralServices
DivisionNone

2 minutes

Chief /
Officer-incharge
GeneralServices
Division

TOTAL

None

TOTAL

None

For request
throughmanual forms- 45 minutes
For request
through
GSETS - 30
minutesRequest for Use and Monitoring of Vehicle
Administrative Service-General Services Division (AS – GSD) commits itself todeliver a very satisfactory delivery and conveyance of the officials, personnel, staff
and services of the department at all times.
This service is to provide a systematic procedure in response to the official requests
for the vehicle of the Department’s Executive Officials and other employees.

OfficeClassification
Type of Transaction
Who may avail

AS – GSD - Transport Management Section
Complex
G2G Government-to-Government
All DSWD personnel regardless of nature of employment or
rank
468

CHECKLIST OFREQUIREMENTS

WHERE TO SECURE

1.Accomplished one (1) copy ofRequest for Use of Service
Vehicle Form (AS-TMS-01) to bereceived by the AS-GSD.

AS-GSD
General Services Electronic- Ticketing System (GSETS)
DSWD Resource Site

Note:
A.
Original Copy for GSD
B.
1 receiving copy for the
OBS concerned (photocopy)
2. General Services Electronic
Ticketing System (GSETS)
CLIENT STEPSAGENCY ACTIONS

1. Submits thefilled–out Request
Form (AS-TMS-01)
together with thereceiving copy to the
AS-GSD and/or
request thru General
Services Electronic
Ticketing System(GSETS).

1.1 Receives andstamps “Received” in thereceiving copy.
1.1.1 Review/validate
the received request if
properly accomplished;special directives or
emergency requests
may be received throughthe accomplishment of
the Vehicle Request
Form.

Note: Submission ofrequest must be atleast 2 days prior to
the actual travel.

469

FEES
TO BE
PAID
None

PROCESSING TIMEPERSONRESPONSIBLE

2 minutes

Division Chief
General Services
Division

3 minutes

2. Coordinates /follows up with the
GSD/GSS regarding
their request.
Note: If the vehicle is
not available, pleaseproceed to Step 3.
Otherwise, proceed to
Step 4.

2.1 Request shall be
forwarded within thesame day to thetechnical staff orpersonnel in charge for
evaluation of therequest.

None

2.1.1 Review the current
schedule of availability ofvehicle;3 minutes

Division Chief
General Services
Division

3 minutes

Note: If the vehicle is notavailable, proceed to
Step 3. Otherwise,
proceed to Step 4
2.1.2 If the vehicle is notavailable, inform theend-user thru phone callor email. The technicalstaff or personnel incharge preparescertification of
non-availability of vehicle
3. Receives theCertification of
non-availability ofvehicle.
(end of transaction if
vehicle is notavailable)

3.1 The GSD Chief /GSS Head reviews andsigns the certification
3.1.1 Issue thecertification to support
the reimbursement
claims for use of public
transport of the end-user

470

10 minutes

None

2 minutes

2 minutes

Division Chief
General Services
Division4. Receives theconfirmation of travel
details from the
GSD/GSS personnel.

4.1 If vehicle is available,
the technical staff orpersonnel in charge
identifies the appropriate
vehicle to accommodate
the request throughnumber of passengers
and destination;

None

4.1.1 The technical staff
or personnel in charge
prepares Trip ticket fortrips within Metro Manila;
4.2
The technical staff Noneor personnel in charge
prepares Travel Orderand Trip ticket in case ofout of town trip;
4.3 The GSD Chief /GSS Head reviews andsigns the Trip Ticket andthe Travel Order shall besigned by the Central
Office Administrative
Service Director / FO
Administrative Division
Chief

2 minutes

Division Chief
General Services
Division

15 minutes

15 minutes

2 minutes

GSD/GSS technicalstaff or personnel inchargeDivision Chief
General Services
DivisionorDirector
Administrative
ServiceorDivision Chief
Administrative
Division

4.4 Upon approval of the
Trip Ticket and/or Travel
Order, the technical staff
or personnel in charge
shall immediately
coordinate with471

10 minutes

Division Chief
General Services
Division5. Use of DSWD
vehicle6. End of travel and/orback to work station

Note: Passenger tofill-out “Client
Satisfaction
Measurement Form''(CSMF) thru online ordrop the CSMF thru
the drop boxes
available in the
GSD/GSS.

requesting
party/end-user for theconfirmation of the travel
details thru phone calland issue to the driver
the Trip Ticket and/or
Travel Order.
5. At the scheduled dateof the trip, the driver
shall wait at thedesignated area
identified by therequesting
party/end-user.
6.1 Driver must travelback to the workstationor park the vehicle at thedesignated DSWD
garage.
6.1.1 The driver andSecurity Guard shallbriefly assess thecondition of the vehicle
and check if there aremajor damage/s.
6.1.2 The Security
Guard shall record thevehicle’s condition on
the Guard’s Report /Security Guard Logbook.
Note: The driver shallsurrender the vehicle
keys to the Security
Guard. All vehicles must
be stationed at the
DSWD Central

472

None

As needed

Division Chief
General Services
Division

20 minutes

Division Chief
General Services
Division

Office/Field Office, or atany DSWD Satellite
Office/facility at the endof each official trip.
6.3 All relevant
documents such as Trip
Ticket, Fuel
Consumption andMonitoring Form,
Receipts of Toll Fees,
and Travel Order shallbe filed accordingly.
TOTAL:None

1 Hour and
55 Minutes

25. Surrender / Turnover of Property and Cancellation of Property
Accountability
To provide procedure for the surrendered / turned over property due to its
obsolescence, unserviceability or when the same is no longer needed by theaccountable person to effect cancellation of property accountability.
Office/Division:

DSWD Central Office Administrative Service – Property
Supply and Asset Management Division (AS-PSAMD)
DSWD Field Office – Property and Supply Section (PSS)Classification:
Type of Transaction:

SimpleG2G – Government to Government

Who may avail:

Department of Social Welfare and Development (DSWD)
Officials and Employees

473

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Two (2) Original Copy and 1 photo
copy of duly Accomplished Furnitureand Equipment Transfer Slip (FETS)

1. To be prepared by the Offices’ Designated
Property and Supply Custodian through theProperty Records and Equipment Monitoring
Inventory System (PREMIS) with prescribed
format;2. For unserviceable property:● 1 photocopy of Technical
Assistance Report

2. For unserviceable property:
From concerned DSWD OBSUs (IT Equipment– ICTMS/RICTMU; Motor Vehicle, Office
Equipment, Furniture and Fixtures –GSD/GSS; Maintenance Equipment –BGMD/GSS)● Inspection Report
General Accounting Manual Volume II
Appendix 62 with prescribed format
3. Actual Property for turnover
3. To be made available by the accountablepersonCLIENT STEPSAGENCY ACTION

1. End- User will
apply for clearance forpropertyaccountability

1.1 The Property
Personnel will verify
and evaluate thefollowing:

FEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

None

90 Minutes(Depending on
the distance oforigin anddestination
office andvolume of items
to besurrendered)

Division Chief
Property Supply
and Asset
Management
Division● DulyAccomplishedand signed
FETS;● RRPS (ifapplicable)● Pre-Inspectio
n report or474

TA(ifrequired\● Surrendered
Property
Item/s1.1.1 Any
discrepancy will be
discussed with the
DPSC or end-user
for rectification of
documents or
replacement ofsurrendered items.
1.1.2 Identify whenrectification of
documents applies
1.1.3 Identify whenreplacement ofsurrendered items

2. Property
Accountability
Cancellation

1.1.4 The Property
Personnel shallpreparerecommendation
either rectification or
replacement
2.1 The Property
Personnel/
Warehouse Officer
shall receive thesurrendered
property item/s
including thesubmitted FETS,RRSP (if applicable)
and other pertinent
documents thenshall sign the

None

475

55 Minutes(Processing
may take longer
hours
depending ontechnicality andvolume ofitems)

Division Chief
Property Supply
and Asset
Management
Division“Received By”
portion in the FETS.
The property staff
shall provide thecustomer feedback
for manually
requested FETS to
the requesting party
for the service
provided.
2.1.1 Property
Personnel Shall
Generate and print
two (2) copies PAR
or ICS through
PREMIS; and,2.1.2 Generate andprint the barcode
sticker, then attach
to each surrendered
property item/s
3. Updating ofRecords

3.1 The property
staff shall sign thegenerated PAR/ICS
under the “Receivedby” portion

None

3.1.1 Forward to theProperty
Division/Section
Chief for signatureon the “Approvedby” portion.
3.1.2 The property
personnel shall scanand provide copy ofapproved PAR/ICS
476

55 Minutes(Signing may
take longer
hours
depending onvolume ofitems)

Division Chief
Property Supply
and Asset
Management
Divisionto the DPSC/End
User as reference
and confirmation ofcancellation ofpropertyaccountability of theend user
3.1.3 Property
Personnel shallforward the signed
PAR/ICS to theconcerned
personnel for filingand uploading.
TOTAL

None

4 Hours, 45
Minutes(Total time forcontinuous andnon-continuoustransactions
and may takelonger timedepending onvolume,technicality,
documents andavailable
resources)

26.

Transfer of Property Accountability
Transfer of property accountability to another accountable person shall be processedfor documentation of the actual transfer of property and issuance of new Property
Acknowledgement Receipt (PAR) or Inventory Custodian Slip (ICS) for signature of
the new accountable person to warrant cancellation of property accountability of theprevious accountable person.

477

Office/Division:

DSWD Central Office Administrative Service – Property
Supply and Asset Management Division (AS-PSAMD)

DSWD Field Office – Property and Supply Section (PSS)Classification:
SimpleType of Transaction:
G2G – Government to Government
Who may avail:
Department of Social Welfare and Development (DSWD)
Officials and Employees
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
One (1) original copy of the duly To be prepared by the client Office’s Designatedaccomplished Furniture and Equipment Property and Supply Custodian (DPSC) through theTransfer Slip (FETS)
Property Records and Equipment Monitoring
Inventory System (PREMIS;
FEES
PROCESSINPERSONCLIENT STEPSAGENCY ACTION
TO BE
G TIMERESPONSIBLE
PAID
Division Chief
1. Submit duly
1.1. To facilitate theNone
10 Minutes
Property
Supplyaccomplishedtransfer of property
and
Asset
request for Furniture from one end user toManagementand Equipment
another, the requester
DivisionTransfer Slip (FETS) shall accomplish andsubmit the FETS fortransfer to Property
Office from 8:00 AM to
5:00 PM, Mondays to
Fridays except
holidays
Division Chief
1.2. The property
None
15 Minutes
Property
Supplypersonnel shall review
and
Asset
the accomplishedManagement
FETS form if theDivisionneeded signatures arecomplete
1.3. Checkcompleteness of
documents.

None

If incomplete, FETS
shall be returned to
the requester forcompletion.
478

30 Minutes

Division Chief
Property Supply
and Asset
Management
DivisionIf complete, proceed to
the next step
1.4. Check thereceived FETS
Request and process
the approval of therequest through theProperty Records andEquipment Monitoring
Inventory System(PREMIS) FETS
request module

None

30 Minutes

Division Chief
Property Supply
and Asset
Management
Division

1.5. The property
personnel shallgenerate and print theProperty Transfer
Report(PTR)/Inventory
Transfer Report (ITR),
Undertaking (if there isa secondary
accountable person)
into two (2) copies andbarcode sticker
through PREMIS
Report Module, theapplicable forms shalldepend on theacquisition cost of theproperty (seeprocedure under the
Recording,Documentation andIssuance of PPE and
Semi-expendable
properties.

None

30 Minutes

Division Chief
Property Supply
and Asset
Management
Division

Generate and print
barcode sticker with479

number of copies asfollows:
Computer
4
Desktop
Split Type2
Air
condition
unit
Partition Depends
on thenumber ofpartition
perproperty
numberBlindsDepends
on thenumber ofblinds perproperty
numberOther
1property
Generated PTR/ITR
with/without
undertaking andbarcode stickers shallbe forwarded to therequesting office forsignature.
2. The old barcode
stickers shall be
replaced with the
new barcode sticker
before the transfer of
item/s including
accessories to the
new end user. The
Property

2.1 Provide one copyof PTR/ITR andundertaking (if withsecondaryaccountable person) tothe end user for theirreference

480

None

4 Hours, 15
Minutes

Division Chief
Property Supply
and Asset
Management
Divisionpersonnel/Designate
d Property andSupply Custodian(DPSC)/Designated
Property Officer(DPO)/Designated
Property Custodian(DPC) shall ensurethat the barcode
sticker is attached tothe most visible andsecured area of theproperty.
The end user shallreturn the signed
PTR/ITR,
undertaking (if withsecondaryaccountable person)
to the property office
2.2. Scan barcoded
PTR/ITR and update
the following
information of theproperty in PREMIS
and file for reference:

None

15 Minutes

None

6 Hours, 20
Minutesa. Date the PTR/ITR
and undertaking (ifwith secondary
accountable person)
was returned withsignature of the end
user
b. Date of approval of
PTR/ITR
TOTAL

481

Division Chief
Property Supply
and Asset
Management
DivisionDIGITAL MEDIA SERVICE(DMS)NON-FRONTLINE SERVICES

482

1. Provision of Technical Assistance on Branding Designs
The service aims to provide technical assistance to all Office/Bureau/Service/Units(OBSUs) and Field Offices (FOs) on the consistent application of the DSWD branding inall visual elements in all agency collaterals, communication and marketing materials.
Office or Division:

Social Media Division

Classification:

SimpleType of Transaction:

G2G (Internal)
DSWD Offices, Bureaus, Services, and Units (OBSUs) and Field Offices
Who may avail:(FOs)
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
SMS Ticketing System:
https://sms-ta.dswd.gov.ph/Draft IEC material layout and memo
CLIENT STEPSAGENCY ACTIONS

1. Send the request for 1.1 Administrative Staff
TA using the DMS(AS) shall receive andTicketing System link review the Technical
Assistance (TA) request
and its corresponding
attachments through email
or SMS Ticketing System.
1.1.1 Shall assign the TA
to the Social MediaDivision (SMD)
1.2 SMD Division Chief(DC) or Officer-in-Charge(OIC) shall review therequest and supporting
requirements, and assign atechnical staff to check theIEC materials inaccordance with theBranding and Visual
Identity Guidelines.
483

FEES TO PROCESSINGPERSON
BE PAIDTIMERESPONSIBLE
DirectorNone
5 minutes
Digital Media
Service (DMS)

None

10 minutes

Director
Digital Media
Service (DMS)1.3 SMD Technical Staff(TS) shall review andinspect the submitted
documents using theMemorandum Circular No.
01, Series of 2024 Branding and Visual
Identity Guidelines

None

12 hours

Director
Digital Media
Service (DMS)None

2 hours and 10
mins

Director
Digital Media
Service (DMS)

1.3.1 Shall coordinate withthe requesting party
regarding the TA request
1.3.2 Shall draft the
response memo to therequesting party if there
are comments/inputs or if
their request wasapproved.
Note: Prior coordination
with the requesting party
should be done andpreliminary instructions/revisions should be
conveyed immediately tothe requesting party to
fast-track the approval of
the IEC branding
compliance.
1.4 SMD DC/OIC shallreview the documents.
1.4.1 If there arecomments, the branding
review results shall be
returned to the SMD
technical staff for revisions(return to Step 1.3)
1.4.2 If there are no further
comments, the SMD
484

DC/OIC shall affix
recommending approvalsignature and endorse thedocuments to the DMS
DirectorNone

55 mins

Director
Digital Media
Service (DMS)

1.6 SMD AS shall attach
the approved Branding
Compliance Memo to the
SMS Ticketing SystemNone

10 mins

Director
Digital Media
Service (DMS)

1.7 SMD AS shall close
the SMS Ticket and submit
the Approved Branding
Compliance Memo to
Requesting OBSU with
attached Client
Satisfaction Measurement
Survey Form

None

10 mins

Director
Digital Media
Service (DMS)NONE

15 working
hours and 40
minutes

1.5 Shall review the
documents
1.5.1 If there arecomments, the branding
review results shall be
returned to the SMD(return to Step 1.4)
1.5.2 If there are no further
comments, the DMS
Director shall affix approvalsignature.

2. Answer the Client
Satisfaction
Measurement Form
(CSMF)

1.7.1 Shall file thenecessary documents.
TOTAL

485

HUMAN RESOURCE MANAGEMENT AND
DEVELOPMENT SERVICE(HRMDS)

NON-FRONTLINE SERVICES

486

1. Issuance of Certificate of Employment to Current Officials, Employees
and Contract of Service Workers
The COE is being issued to current Officials, employees, and COS Workers in theCentral Office, which certifies their services rendered.
Office or Division:

Personnel Administration Division (PAD)

Classification:
SimpleType of Transaction:
G2G – Government to Government
Who may avail:
Current Central Office officials, employees and COS workers
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
One (1) HRMDS-PAD HRMIS online system

PAD Receiving Area

One (1) Document Request Form or formal letter or
e-mail request
CLIENT STEPSAGENCY ACTIONSClient1.

Request via HRMIS,
or send request
through /e-mail or
accomplish the
HRMDS-PAD
Request Form (write
contact details as, as
needed) and submit
to PAD together withcomplete
supporting
documents, if any.

1. Receive andacknowledge
request for COE
from the client, thenforward to
personnel handling
COE requests (via:
HRMIS, DRF/email/487

FEES TO
BE PAID

PROCESSING
TIMEPERSONRESPONSIBL
E

None

10
minutes

Division Chief
Personnel
Administration
Division2. Wait for the email
notification regarding
the status of therequested COE or
advice of the assigned
PAD Focal Person

2.1. Upon receipt ofrequest fromreceiving clerk, theresponsible
personnel shallreview anddraft/print the COE
based on the
purpose indicatedin the request
following thestandard template
Note: Use Service
Card/201 File orIndex Card for COS
Workers as
reference
2.2. Authorized
Certifying authority
shall review/sign/initial the COE

2.3 Inform the clientthat the COE isready for releasing
via HRMIS/email/
SMS/call.

488

Division Chief
Personnel
Administration
Division

None

None

None

2 Days, 4
hours(dependingon theperiod ofretrieving
the files)

3 hoursand 30minutes(dependin
g on theavailabilityofsignatories)

20
minutes

Division Chief
Personnel
Administration
Division

Division Chief
Personnel
Administration
Division3. Proceed to PAD and
get the requested
document.

3. Provide one (1) duly
signed COE to theclient and request
the client toaccomplish the
CSMF to besubmitted via
dropbox, email orgoogle form

None

10
minutes
TOTAL

None

3 Days

2. Issuance of Certificate of Leave Credits (CLC) to Current Officials andEmployees
The CLC is being issued to current Officials and employees in the Central Office (CO),which certifies their unutilized leave credit balances for a certain period.
Office or Division:

Personnel Administration Division (PAD)

Classification:

Complex

Type of Transaction:

G2G – Government to Government

Who may avail:

Current CO Officials and Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

One (1) HRMDS-PAD

PAD Receiving Area

One (1) Request Form or formal letter or
e-mail request

Client489

CLIENT STEPSAGENCYACTIONS

FEES TO
BE PAID

PROCESSING
TIME

1. Send mail/e-mail orfor walk-in without any
written request,
accomplish the
HRMDS-PAD Request
Form and submit to
PAD.

1.1 Receive
the complete
documents
submitted andforward therequest to the
PAD Focal
personNone

5 minutes

2. Wait for advice of theassigned Focal Person

2.1 Review the
documents
submitted andcheck if theclient alreadyhas anencodedELARS12.

None

6 days, 5 hours
and 45 minutes(May beshortened if
there is alreadya reviewed
ELARS, or may
be extended
depending on
the number of
ELARS being
encoded/reviewed at agiven time, thetime needed toreview the
ELARS, orlength ofservice of theclient.)2.1.1 If
there isnone,
encode the
ELARS.
2.1.2 If
there is an
encodedELARS,
proceed tostep 2.1.4.
2.1.3 If
there is an
encodedand12Electronic Leave Administration and Recording System

490

PERSONRESPONSIBLE
Division Chief
Personnel
Administration
Division

Division Chief
Personnel
Administration
Divisionreviewed
ELARS,
proceed tostep 2.1.6.
2.1.4
Review/ch
eck the
ELARS
vis-à-vis
the leave
card.
2.1.5
Reprint thecorrected
ELARS, iferrors arefound.
2.1.6
Encode theneededdetails to
the CLC,
print theissuance
and attach
thenecessary
documents
andforward tothecertifying
authority
2.2 TheCertifying
Authority shallsign the CLC.

None

491

2 hours

Division Chief
Personnel
Administration
Division3. Claim the CLC.

3.1 Inform theclient that the
CLC is readyfor releasingvia
email/SMS/call/ chat.

None

10 minutes

None

7 daysDivision Chief
Personnel
Administration
Division

3.1.1 Provide
one (1) duly
signed CLC to
the client andrequest theclient toaccomplish
the CSMF tobe submitted
via drop box,
email or
Google form.
TOTAL

3. Issuance of Certificate of Leave Without Pay (CLWOP)/No LWOP
(CNLWOP) to Current Officials and Employees
The CLWOP/CNLWOP is being issued to current Officials and employees in the Central
Office (CO), which certifies that they have/do not have LWOP for a certain period.

Office or Division:

Personnel Administration Division (PAD)

Classification:

Complex

Type of Transaction:

G2G – Government to Government

Who may avail:

Current CO Officials and Employees

CHECKLIST OF REQUIREMENTS
One (1) HRMDS-PAD

WHERE TO SECURE
PAD Receiving Area

492

One (1) Request Form orformal letter or e-mail request

Client

CLIENT STEPSAGENCY ACTIONSFEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

1. Send mail/e-mail orfor walk-in without any
written request,
accomplish the
HRMDS-PAD Request
Form and submit to
PAD.

1.1 Receive thecomplete documents
submitted and forward
the request to the PAD
Focal PersonNone

5 minutes

Division Chief
Personnel
Administration
Division

2. Wait for advice of
the assigned Focal
Person2.1 Review the
documents submitted
and check if the client
already has an
encoded ELARS13.

None

6 days, 5 hours
and 45 minutes

Division Chief
Personnel
Administration
Division(May beshortened if
there is alreadya reviewed
ELARS, or may
be extended
depending on
the number of
ELARS being
encoded/reviewed at agiven time, thetime needed toreview the
ELARS, orlength ofservice of theclient.)2.1.1 If there isnone, encode the
ELARS.
2.1.2 If there is an
encoded ELARS,
proceed to step
2.1.5.
2.1.4 If there is an
encoded andreviewed ELARS,
proceed to step
2.1.6.
2.1.5
Review/check the
ELARS vis-à-vis
the leave card.
2.1.6 Reprint the13

Electronic Leave Administration and Recording System493

corrected ELARS,
if errors are found.
2.1.7 Encode theneeded details to
the CLWOP/CNLWOP, print theissuance andattach thenecessary
documents andforward the
CNLWOP/CNLWOP to theCertifying Authority

3. Claim the CLWOP/CNLWOP.

2.2.1 The Certifying
Authority shall sign the
CLWOP/ CNLWOP.

None

2 hours

Division Chief
Personnel
Administration
Division

3.1Inform the clientthat the CLWOP/CNLWOP is ready forreleasing via
email/SMS/call/ chat.
3.1.1 Provide one (1)duly signed CLWOP/CNLWOP to the client
and request the clientto accomplish the
CSMF to be submitted
via drop box, email or
Google form.

None

10 minutes

Division Chief
Personnel
Administration
DivisionNone

7 days

TOTAL

494

4. Issuance of Certificate of Performance Rating
The service covers the facilitation of issuance of Certificate of Performance Rating to officials
and individuals in the Central Office for the performance period upon request.
Office or Division:

Human Resource Planning and Performance Management Division(HRPPMD)Classification:

SimpleType of Transaction: G2G – Government to Government
Who may avail:CO Officials, Employees and COS Workers

CHECKLIST OF REQUIREMENTS(1) Online Request Form

WHERE TO SECURE
Performance Management System (PMS)
Online Portal

CLIENT STEPSAGENCYACTIONS

FEES
TO BE
PAID

PROCESSINGTIMEPERSONRESPONSIBLE

1. Accomplish theonline requestform.

1. Acknowledge
receipt of therequest.

None

4 Hours

Division Chief
Human Resource
Planning and
Performance
Management Division

2. Wait for further
instructions from
HRPPMD.

2.1 Check theavailability of
performance
ratings from thedatabase.

None

16 Hours

Division Chief
Human Resource
Planning and
Performance
Management Division

2.1.1 Prepare theCertificate of
Performance
Rating for
approval, if
performance495

ratings areavailable.
2.1.2 Prepare theCertificate of No
Performance
Rating for
approval, if
HRPPMD has
no records ofperformance
ratings.
3. Receive or pick-up
the certificate andaccomplish thecustomer feedbackform.

3. Inform theconcerned
personnel of theavailability of
the certificate.

None

4. Submit theaccomplishedcustomer feedbackform.

4. File thereceiving copyof certificate
and update themonitoring tool

None

TOTAL

None

496

4 Hours

Division Chief
Human Resource
Planning and
Performance
Management Division
Division Chief
Human Resource
Planning and
Performance
Management Division

24 Hours

5. Issuance of Service Record to Current Officials and Employees
The Service Record (SR) is issued to current Officials and employees in the Central
Office and, as requested, which provides and certifies their detailed government
service, to include: Full Name, Date and Place of Birth, Positions, Status of Employment
and Equivalent Periods and Salaries.
Office or Division:

Personnel Administration Division (PAD)

Classification:
SimpleType of
G2G – Government to Government
Transaction:
Who may avail:
Current Central Office Officials and Employees
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
One (1) HRMDS-PAD Request Form orformal letter or e-mail request
One (1) CO Clearance Certificate
One (1) Authorization Letter

1.

CLIENT STEPSAGENCYACTIONS

Send request
through e-mail or
accomplish the
HRMDS-PAD
Request Form(write contact
details, as
needed) andsubmit to PAD
together withsupporting
documents, if
any.

1. Receive
andacknowledge
request for SR
from the client,then forward to
personnel
handlingSR
requests (via:
DRF/email)PAD Receiving Area
ClientClient or if none, FILE 201 / PER 16
Client
FEES TO
BE PAID

None

497

PROCESSINGTIMEPERSONRESPONSIBLE

10 minutes

Division Chief
Personnel
Administration
Division2. Wait for the adviceof the assigned
PAD Focal Person

2.1. Responsible
personnel shallreview anddraft/print theSR based on
the purpose
indicated in therequestfollowing thestandard
template.
Note: Use Service
Card or 201
File asreference inpreparing theSR
2.2.
Authorized
Certifying
authority
shall
review/ sign/initialin the SR
2.3 Inform theclient that the
SR is ready forreleasing via
e-mail/SMS/call.

Division Chief
Personnel
Administration
Division

None

2 Days, 4 hours

None

3 hours and
30 minutes

None

498

20 minutes

Division Chief
Personnel
Administration
Division
Division Chief
Personnel
Administration
Division

3.

Proceed to PAD 3. Provide one (1)
and
get
the
duly signed SR
requested
to the client anddocument.
requesttheclienttoaccomplish the
CSMF to besubmitted via
dropbox, emailor google form

TOTAL

None

None

499

3 DaysINFORMATION AND COMMUNICATIONSTECHNOLOGY MANAGEMENT SERVICE(ICTMS)

NON-FRONTLINE SERVICES

500

1. Vulnerability Assessment (VA)
Vulnerability assessment is the process of identifying, quantifying, and prioritizing
weaknesses in a system that could be exploited by an attacker before deploying or
using it in a production environment.
Office or Division:
Classification:
Type of Transaction:
Who may avail:
CHECKLIST OF REQUIREMENTS
Annex A - Vulnerability Assessment (Va)Compliance Checklist And Requirements

CLIENT STEPSAGENCY ACTIONS

1. The requester shall 1.1 The ICT Helpdesk
raise a ticket to the Admin/Moderator shall
ICTSupport ticketing assign the ticket or
systemmemorandum to the(https://ictsupport.ds Cybersecurity officer.
wd.gov.ph) andattach the supporting
documents or
requirements (asshown below “Annex
A”)

Cybersecurity Group
SimpleG2G
All DSWD OBSU
WHERE TO SECURE
ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph;
Email; Request letter
FEES TO PROCESSINGPERSON
BE PAIDTIMERESPONSIBLE
ICT Helpdesk Admin/None
1 hourModerator

1.2 The Cybersecurity
officer shall review the
supporting documents:

15 minutes

1.2.1 If completed:
Proceed1.2.3 If notcompleted: The
cybersecurity officer
shall advise the end

501

IInformation
Technology Officer II
Cybersecurity Groupuser to complete all
requirements.
1.3 The Cybersecurity
officer shall schedule thescanning after office hours
from 6 pm to 4 am to
avoid network trafficinterruption duringbusiness hours.
1.4 The Cybersecurity
officer shall conduct theassessment, anddocumentation of findings
1.5 The Cybersecurity
officer shall endorse thevulnerability assessment
report:

8 hours

Information Technology
Officer II
Cybersecurity Group

8 hours

Information Technology
Officer II
Cybersecurity Group

2 hours

Information Technology
Officer II
Cybersecurity GroupIf vulnerabilities arefound, theCybersecurity officer
shall recommend
hardening measures
to the client and shallreassess the system
in step 4.
If no vulnerabilities
are found, proceed
to the next step.
1.6 The Cybersecurity
officer shall prepare andendorse the Vulnerability
Assessment report to therequester for the
deployment process

Information Technology
Officer II
Cybersecurity Group

None

TOTAL

502

19 Hours and
15 Minutes

KAPIT-BISIG LABAN SA
KAHIRAPAN-COMPREHENSIVE AND
INTEGRATED DELIVERY OF SOCIALSERVICES(KALAHI-CIDSS)

NON-FRONTLINE SERVICES

503

1. Concurrence of LGU Engagement
Municipal local government units must undergo the KC-NCDDP enrollment processthat aims to brief the local government units about responsibilities in KC-NCDDP andprovide them with opportunities for comments and inputs. As such, the enrollment
process will include mapping out the various roles, responsibilities, and contributions
that DSWD will expect from the local government units. Through the enrollment
process, the local government unit’s commitments for KC-NCDDP are better clarified
at the early stage, and risks of the local government unit’s failure to deliver said
commitments can be anticipated and managed by DSWD.
Office or Division:
Classification:
Type ofTransaction:
Who may avail:

Central Office
KALAHI - CIDSS Social Development Division
SimpleG2G – Government to Government
Targeted Communities of the Program

CHECKLIST OF REQUIREMENTS
1. One (1) Letter of Intent from the Local
Chief Executive to participate in
KC-NCDDP
2. One (1) Photocopy or Scanned Copy of
SB implementation and SB Resolution to
Engage in the Program

WHERE TO SECURE
Municipal Local Government Unit

3. Certificate of Availability of Funds

Municipal Local Government Unit

4. One (1) Photocopy or Scanned Copy
Municipal Local Government Unit
Enrollment FormArea Coordinating Team / Municipal Local
Government Unit

CLIENT STEPSAGENCY ACTIONS

1. Regional Program
Management Office(RPMO) shallsubmit a request forConcurrence of LGU
Engagement to the
National Program
Management Office(NPMO)

1. National Program
Management Office(NPMO) shallreceive the request
for concurrence fromthe Regional
ProgramManagement Office(RPMO) and encode
it through the

FEES TO PROCESSING
BE PAID
TIME
None
30 Minutes

504

PERSONRESPONSIBLE
National Program
Manager
KALAHI CIDSS NPMOEnhance Document
Tracking andMonitoring System(EDTMS)
2.1 The Admin
2. RPMO shall wait
Assistant II shallfor the review,
check thepreparation, andcompleteness ofapproval of theConcurrence of LGU the documents
submitted
Engagement
If the submittedendorsement iscomplete, theadministrative
assistant shall log,
print, and route thedocuments to theDivision Chief of theSocial Development
Division (SDD).
If the submittedendorsement isincomplete, theNPMO shall provide
a response throughemail and advise the
RPMO to comply
with the missing
requirements prior totheir request for
concurrence to issue
the Notice toProceed.
2.2.The ONPM shallendorse thedocument to theassigned MaTA
Leader of the cluster(PDO IV - CD)
responsible for therequest that shallNone

30 Minutes

National Program
Manager
KALAHI CIDSS NPMO

None

10 Minutes

National Program
Manager
KALAHI CIDSS NPMO

505

review the submitted
documents for thedrafting of the
concurrence/
acknowledgement.
2.3 The assigned
MaTA leader shallreview the content of
the documents
ensuring all the
documentary
requirements for theConcurrence of LGU
Engagement areconsistent andcorrect as toprogram standards.

None

If the request iscompliant with therequirements, thePDO IV shallprepare and draft theletter of concurrence,
affix his/her initials,
and forward it to the
Admin Assistant forrouting and approvalof the Division Head.
If the request is
non-compliant withthe requirements,
the PDO IV shallprepare a response
letter incorporating
the findings of thereview and request
for compliance on
the findings.
2.3.1 The PDO IV
shall affix his/her
initials.
506

2 Days

Project Development
Officer IV
Social Development
Division2.3.2 The Admin
Assistant shall routethe response letterfor approval of theDivision Head.
2.4 Route theresponse to therequest forConcurrence to theCommunity
Development
Division Head forreview.
2.5 For review andInitial Approval/
Disapproval of theDivision Head.

None

15 Minutes

Division Chief
Social Development
DivisionNone

2 Hours

Project Development
Officer V

None

15 Minutes

Division Chief
Social Development
DivisionNone

4 Hours

National Program
Manager
KALAHI CIDSS NPMO

None

20 Minutes

Division Chief
Social Development
Division

If approved, proceed
to Step 2.6
If disapproved,
return to Step 2.4
2.6 Encoding to
EDTMS and Routingof response forreview and approvalof NPM
2.7 For review and
Final Approval/
Disapproval of the
National Program
Manager
If approved,
proceed to step

3. The requesting
RPMO shall receive
the issuance of

If disapproved,
return to step 2.4
3.1 TheAdministrative
Assistant shall route507

Concurrence of LGU the signed response
Engagement.
to KALAHI-CIDSS
Records and issue
the Concurrence of
LGU Engagement to
the RPMO.
4. Fill-out CSMF
4.1 Request the
RPMOs to fill up andaccomplish the
Client Satisfaction
Measurement
Survey Form throughemail.
TOTAL

5 minsDivision Chief
Social Development
Division

3 Days

2. Request for Technical Approval under the KALAHI-CIDSS National
Community-Driven Development Program Additional Financing (NCDDP
AF)
Technical Review of the proposed sub-projects with a grant amount of 5 million andabove to ensure compliance of requirements of the Community-Based Infrastructure
Manual.
Office or Division:
Classification:
Type ofTransaction:
Who may avail:

Central Office - KALAHI - CIDSS NCDDP Engineering, CD, andProcurement Division
Complex
G2G – Government to Government

Barangay Development Council - Technical Working Group (BDC TWG) through the Regional Program Management Office (RPMO)CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
One (1) Scanned or Photocopy ofRegional Program Management Office / Area
Endorsement Letter signed by the Regional Coordinating Team
Director (RD)One (1) Scanned or Photocopy of
Barangay Local Government Unit /Sub-project Proposal
BDC-TWG,Project Preparation Team (PPT)Technical documents:
Municipal Engineer's Office and/or Regionala) Design Plans;
Program Management Office / Areab) Technical Specifications;
Coordinating Team Officec) Program of Works;d) Quantity and Cost Estimates;
508e) Construction Schedule;f) Equipment Schedule;g) Manpower Schedule.
- Scanned or Photocopy
Safeguards Documents:a) Environmental and Social Screening
Checklist;b) Environmental and Social Management
Plan (ESMP); - Scanned or Photocopy
One (1) Scanned or Photocopy of Site
Validation Report
One (1) Scanned or Photocopy of
Certification of Prevailing Labor Rate
One (1) Scanned or Photocopy of
PPMP/Emergency Community Procurement
Plan - Scanned or Photocopy
One (1) Scanned or Photocopy of Operationand Maintenance Plan
CLIENT STEPSAGENCY ACTIONS

1. Regional Program
Management Officeshall submit arequest for a
Technical Approvalto the National
ProgramManagement Office.

1. NPMO Staff shallreceive the request
for printing andattach checklist for
directives of the
NPM;

Department of Environment and Natural
Resources (DENR)

Area Coordinating Team,
Municipal Engineering Office
Barangay Local Government Unit or
Procurement Team
Barangay Local Government Unit or Operations
and Maintenance Group
FEES TO PROCESSINGPERSON
BE PAIDTIMERESPONSIBLE
None
30 Minutes
Division Chief
Engineering andProcurement
Division

For requests
submitted directly to
our Engineering andProcurement
Division, the PDO IV
shall forward the
document to ourAdmin Records forincoming documents
and for proper
tracking.

509

2. Wait for the resultof the assessmentby the NPMO

2.1 The Admin
Assistant II shallreview thecompleteness of thesubmitted
documents based on
the checklist.

None

30 Minutes

Division Chief
Engineering andProcurement
Division

None

10 Minutes

Project
Development
Officer IV
Eng’g andProcurement

If the submittedendorsement iscomplete, thedocuments are thenlogged, printed androuted to the ONPM
by the assigned
Admin AssistantIf the submittedendorsement isincomplete, theNPMO shall provide
a response throughemail that only acomplete set oftechnical documents
are accepted andadvise the RPMO tocomply with themissingrequirements firstprior to their request
for TechnicalApproval.
2.2 The ONPM shallendorse thedocument to the
PDO IV for
Engineering andProcurement on theassigned cluster
responsible for therequest that shall510

review the submitted
documents for thedrafting of theTechnical Approval
2.3 Review as percompliance tostandards,
correctness, andconsistency of
documents, anddrafting of technicalapproval or
clarificatory
memorandum.

None

If the request iscompliant, theMATA Team shallprepare the draft
Technical Approval,
affix his/her initials
and forward it to the
Admin Assistant II
for routing to the
NPM.
If the request is
non-compliant, theMATA Team shallprepare a response
letter incorporating
the findings of thereview and request
for compliance on
the findings and/or
missing
documentary
requirements for theissuance ofTechnical Approval,
affix his/her initials,
and forward it to the511

4 Days

Project
Development
Officer IV
Eng’g, CD, andProcurement

Admin Assistant forrouting.
2.3.1 Encode to
EDTMS and Routingof response forreview and approvalof Division Head
2.4 Review for
Approval /Disapproval of
Request TechnicalApproval

None

20 Minutes

Division Chief
Engineering andProcurement
DivisionNone

2 Hours

Project
Development
Officer V

None

15 Minutes

Division Chief
Engineering andProcurement
Division

None

30 Minutes

National Program
ManagerNone

15 Minutes

Division Chief
Engineering andProcurement
DivisionIf the request isapproved proceed to
Step 2.12
If the request isdisapproved, returnto Step 2.9.
2.5 Encode to
EDTMS and Routingof response forreview and approvalof NPM
2.6.1 Review for
Approval /Disapproval of
Request TechnicalApproval
If approved, proceed
to Step 3.1

3. Receive theIssuance ofTechnical Approval.

If disapproved,
return to Step 2.5
3. TheAdministrative
Assistant shall routethe signed response
to KALAHI-CIDSS
Records and issue

512

4. Fill-out the CSMF

TOTAL

the TechnicalApproval to the
RPMO.
4. Request the
RPMOs to fill up andaccomplish the
Client Satisfaction
Measurement
Survey Formthrough email.

None

None

513

5 mins4 Days, 4
Hours and 30
Minutes

Division Chief
Engineering andProcurement
DivisionLEGAL SERVICE(LS)

NON-FRONTLINE SERVICES

514

1. Issuance of Online Certificate of No Pending Administrative Case
(CENOPAC)
This process covers online requests for CENOPAC filed by the DSWD Central Officepersonnel (a) who has an active HRMIS account; (b) whose employment status is
updated; and who are currently employed in the DSWD (“Covered Employee”).
Office or Division:

Legal Management Division (LMD)

Classification:

SimpleType of Transaction: G2G – Government to Government
Who may avail:

DSWD Central Office Personnel14

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Request for CENOPAC through HRMIS
Access Account
CLIENT STEPS

1. Human Resource Management
Information System (HRMIS)
FEES TO
BE PAID
None

AGENCY ACTIONS

1.The DSWD
None
employee/requesto
r submits a request
for CENOPAC
using the HRMIS.
1.The Legal Assistantshall process the
CENOPAC request.

None

PROCESSINGPERSONTIMERESPONSIBLE
2 minutes
Legal Assistant
LegalManagement
Division
10 minutes

Legal Assistant15

1.1.1 The Legal
Assistant (LA) shallreceive the requests
for CENOPAC
through Legal Case
portal at
14

It does not apply to workers engaged under Contract of Service or Job Order[1] (“COS/JO”), and Presidential Appointees[2].

[1]This is due to the absence of employer-employee relationship between the DSWD and the COS/JO workers, and thefact that the latter are not governed by Civil Service laws and regulations.
[2]
Requests for CENOPAC by a Presidential Appointee should be requested directly before the Office of the Deputy
Executive Secretary for Legal Affairs (“ODESLA”) pursuant to the Guidance of the ODESLA (ODESLA LETTER dated 26 June2023) in relation to Executive Order No. 01, Series of 2022, and pertinent issuances of the Office of the President.
15
Designated by LS Director/ OIC and LS-LMD Chief

515

legalcaseportal.dswd.gov.ph.
1.2 The Legal
Assistant shall checkthe name of therequestor against theLegal Case Portal(LCP) database todetermine whether
or not the requestor
has a pending
administrative case.
If the requestor has
NO PENDING
administrative case,
LA clicks the“ISSUANCE” Therequestor will receive an
email notification that
his/her request is now
being PROCESSED.
If the requesting
employee HAS a
PENDINGadministrative case,
LA clicks the“DISAPPROVED”
button. The requestor
will automaticallyreceive an email
notification of thedisapproval with an
instruction to coordinate
with the Legal Service(LS) for the specificdetails.
1.2.1 The Legal
Assistant shall forward
the printed certifications
516

None

45 minutes

Legal Assistant
LegalManagement
Divisionto the LS Director for
signature.
1.3 The LS Director16
shall review, approveand sign thecertification.

None

5 hours and 5
Director/minutes17
Officer-in-Charge
Legal Service

None

10 minutes

1.3.1 The LS
Director shall givethe signed
certification to LA for
updating the LCP.
1.3.2 The Legal
Assistant shall click
the “APPROVE”
button and forward
the approved
CENOPAC to the
Administrative Aide
(AA) for release.
2. The DSWD
employee/requestor
will receive a
notification that the
CENOPAC is ready forpick-up. The DSWD
employee/requestor or
his/her duly authorized
representative claims
the approved
CENOPAC to theLegal Service.

2.1 . The
Administrative Aide
IV shall release theapproved and signed
CENOPAC to therequestor or his/her
duly authorized
representative.18

Administrative
Aide IV, LS19

2.2 Administrative
Aide shall give a
copy or link of the
Customer Feedback

16

In case of absence or unavailability of the LS Director, the Office in-Charge (OIC), based on the Order of Succession, shall be
the signatory.
17
This reflects the maximum time during which the responsible officer must review, approve, and sign the CENOPAC. It
considers the availability and schedule of the Legal Service Director or OIC, and may be done in a shorter period within the day.
18
Unclaimed CENOPAC after 30 days from the date of approval will be archived and the requester will need to file a new request for
CENOPAC.
19
Designated by LS Director/OIC and LS-LMD Chief517

2.1 The DSWD
employee/requestor
or his/her duly
authorized
representative shallaccomplish theCustomer Feedback
Form.

Form to therequestor.

TOTAL

NONE

518

6 workinghours and 12
minutesNATIONAL HOUSEHOLD TARGETING
OFFICE(NHTO)

NON-FRONTLINE SERVICES

519

1. Data Sharing with DSWD OBSUs - List of Data Subjects
Generation of data sets with Personal Information (PI) and Sensitive Personal
Information (SPI) for social protection purposes.
Office or Division:

National Household Targeting Office (NHTO) and National Household
Targeting Sections (NHTS)

Classification:

Complex

Type ofTransaction:

Government to Government (G2G), Government to Business (G2B),
Government to Citizen
All DSWD Offices, Bureaus, Services, Units (OBSUs) at the Central andWho may avail:Field Offices, Centers, Residential Care Facility, Sections, andUnits (CRCFU) at the regional level, and attached agencies.
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE● With existing and valid Non-Disclosure
Agreement (NDA):
1.One (1) original/copy of letter of request(indicating purpose for the request, the list ofdata sets required and how these will be
used, and a reasonable timeline as to when
the requested data is needed● No existing and valid Non-Disclosure
Agreement (NDA):

Provided by the Requesting Party

2.One (1) original/certified true copy of
document indicating the appointed and NPCregistered Data Protection Officer
3.One (1) original copy of accomplished
Non-Disclosure Agreement (NDA)
4.One (1) copy of List of personnel who will
have access to the Listahanan data together
with the purpose and data processing they
will employ in the treatment of data
CLIENT STEPSFEES TO PROCESSING
BE PAID
TIME

AGENCY ACTIONS

1. Endorse the letter
1.1 Receive and record theof request withrequest in theattached e-copy
documentof data
520

None

15 minutes

PERSONRESPONSIBLE
Supervising
Administrative Officer(SAO)requirements (ifavailable) to
NHTO/NHTS.

National Household
Targeting Officetransaction/tracking
system.

or

1.1.1 Advise therequesting party
that they will
receive an email orcall after 2-3
working days on
the approval of theirrequest and the
expected scheduleof release of theresults.
1.1.2 Forward therequest to the
NHTO Director/
NHTS Policy andPlans Division(PPD) Chief forapproval.
1.2 Review, input
comment, and decide if
the request is forprocessing or not, thenendorse it to the NHTO
Operations Division
Chief/ RFC.
1.3 Input
recommendations andendorse it to thedesignated Data
Privacy Officer (DPO)
1.4 Review the request
and makerecommendations if
the request is for

Regional Field
Coordinator (RFC)
National Household
Targeting Sections

None

None

6 hours

PPD Chief
National Household
Targeting Sections
Operations Division
Chief
NHTO
RFC
NHTS

None

521

6 hours

Director
National Household
Targeting Office

3 hours

NHTO CO/Regional Data
Privacy Officer

approval or not, thenendorse it to the NHTO
Director/ NHTS Policy
and Plans Division
Chief.
2.1 The NHTO
Director/NHTS PPD
Chief endorses therecommendation to theassigned Project
Development Officer toinform the client on theapproval ordisapproval of the data
request based on the
2. Submission of
DSWD AO 19, s. 2021.
signed● If Approved –Non-Disclosure
Communicate with
Agreement (NDA)
the requesting
Agreement andparty, facilitate theothersigning of the NDA,
documentary
and review all therequirements not
documentary
included in therequirements
submission ofletter of request to● If Disapprovedthe NHTO/ NHTS
Return to thefor review onrequesting party
completenessand prepare a
Denial of Request
for Data Formhighlighting the
grounds for suchdenial. End ofprocess.
2.1.1 After accomplishing
the NDA and
522

None

2 hours

Operations Division
Chief
NHTO
RFC
NHTS

reviewing thecompleteness ofthe documentary
requirements,
endorse to the
NHTO IT Division
Chief or designatedIT personnel/ NHTS
Information
Technology Officer

2.2 Generate therequested data.

None

1 day

2.3 Review result of thedata generation.

None

1 day

NHTO Database
Management Section
Head/ NHTS
Information
Technology Officer(ITO)
NHTO Database
Management Section
NHTO Quality
Management Section
Head/ NHTS RFC

2.4 Secure the data byadding password
protection to the file.
2.4.1 Prepare Data
Release Form
(DRF), draft
memorandum reply,
and burn results in
a compact disc(CD), USB stick, or
hard drive.
● Other storage
devices may
apply as long as
it is approved by
the IT Head andthe storage
device is
523

None

1 day

NHTO Quality
Management Section
Head & IT Division
Chief
NHTS ITO

provided by therequesting party.
● Google drive
may also be
used as astorage of therequested data
as long as it isencrypted andpasswordprotected.
Further, thepassword will
only be released
to theauthorized
personnel of therequesting party.
2.4.2 Counter sign in the
DRF.
2.4.3 Finalize the memo,
attach the Data
Release Form
(DRF) and securedata then forward it
to theAdministrative unit.
Supervising
Administrative Officer(SAO)
National Household
Targeting Office

2.5 Track and scan the
document before
releasing the result tothe requesting party.

None

10 minutes

orRegional Field
Coordinator (RFC)
National Household
Targeting Sections524

3.1 Provide the passwordof the file to therequesting party thru
phone upon inquiry
and receive the signed
3. Call NHTO/NHTS
Certificate offor retrieval of
Acceptance from thepassword uponrequesting party.
receipt of theresult and submit
the signed
3.1.1 Administer the
Certificate ofClient Satisfaction
Acceptance
Measurement
Survey (CSMS)
form per Committee
on Anti-Red Tape
(CART) guidelines.

None

10 minutes

TOTAL:

None

5 days, 1hour and 35
minutes*with possible extension on the actual dataprocessing depending on the type of data being
requested and the compliance and submissionof the documentary requirements by therequesting party.

2. Data Sharing with DSWD OBSUs – Name Matching Request
Provision of data corresponding the individual/s name matching request to determine if
a household is in the Listahanan database and its poverty status.
Office or Division:

National Household Targeting Office (NHTO) and National Household
Targeting Sections (NHTS)

Classification:

Highly TechnicalType ofTransaction:

Government to Government (G2G), Government to Business (G2B),
Government to Citizen

Who may avail:All DSWD Offices, Bureaus, Services, Units (OBSUs) at the Central andField Offices, Centers, Residential Care Facility, Sections, andUnits (CRCFU) at the regional level, and attached agencies.
525

CHECKLIST OF REQUIREMENTS● With existing and valid Non-Disclosure
Agreement (NDA):

WHERE TO SECURE

1. One (1) original/copy of letter of request(Indicate reason for name matching)
2. One (1) electronic copy (Preferably in CSV
format) of the name to be matched which
includes the following:● Complete name (Last name, First
Name, Middle Name, Extension Name)● Birth Date (YYYY-MM-DD format)● Philippine Standard
Geographic
Classification of (PSGC) Province,
City/Municipality, and Barangay
Provided by the Requesting Party● No existing and valid Non-Disclosure
Agreement (NDA):
3. One (1) original Non-Disclosure Agreement(NDA) signed by the: (1) Head of Office as
Personal Information Controller (PIC), (2)designated Data Privacy Officer (DPO) or
Compliance Officer (COP)
4. One (1) copy of List of Personnel who willaccess, process, and safeguard the
Listahanan data, including the employeddata processing
CLIENT STEPSFEES TO PROCESSING
BE PAID
TIME

AGENCY ACTIONS

1. Provide the letter 1.1 Receive and recordof request
the request.
together with the 1.1.1 Endorse request
electronic copy ofto the NHTO
the names for
Director / Regionalname matching
Director

526

None

15 minutes

PERSONRESPONSIBLE
Supervising
Administrative
Officer (SAO)
National
HouseholdTargeting OfficeRegional Field
Coordinator (RFC)
National
HouseholdTargeting Sections
1.2 Provide instruction tofacilitate/review therequest.
1.2.1 Endorse to the
NHTO OD Chief /Policy and Plans
Division (PPD)
Chief.

None

2 hours

Director
HouseholdTargeting Office
Regional Director
DSWD Field Office

1.3 Provide
recommendations
on the request.
1.3.1 Endorsetothe assigned
Project
Development
Officer (PDO) to
inform the client
about the status of
their request.

None

1 hour

NHTO-OD Chief/ PPD Chief

Project
Development
OfficerNational
HouseholdTargeting Office

1.4 Inform the client on
the status of data
request based on the
DSWD AO 19, s.
2021.
● Disapproved –Sign the letter ofdisapproval andendorse it to theclient. End ofprocessNone

1 hourRegional Field
Coordinator
National
HouseholdTargeting Sections527

● Approved – Notify
and provide the
NDA anddocumentary
requirements tothe client
2.1 Review all
documentary
requirements
including the NDA
2. Provide thesubmitted by the
documentaryclient.
requirements and● Non-Compliant –the NDA signed
Informtheby the Head ofclientOffice (HOO) as
regarding the
Personal
incomplete
Information
requirement via
Controller (PIC)
email.
and the● Compliant –designated Dataa. Sign the NDA andPrivacy Officer
endorse to the(DPO) /DPO for signatureComplianceb. Endorse the
Officer for Privacy
signed NDA to(COP)
Information
Technology
Division (ITD) forprocessing
2.2 Review thecompliance of theelectronic copy ofnames withtherequired template/format:● Non-Compliant –Inform the client

Project
Development
OfficerNational
HouseholdTargeting OfficeNone

2 hours
Regional Field
Coordinator
National
HouseholdTargeting Sections

1 day(5,000 and
below)
None

3 days(5,001 –50,000)
7 days528

Database
Management
Section Head
NHTO
Information
Technology Officer
NHTSabout the findings
via email● Compliant –Process therequest within theset deadline
depending on thevolume or numberof names to bematched3.1 Secure the data byadding a password to
the file.
3.1.1 Prepare the Data
Release Form
(DRF).
3.1.2 Draft the response
3. Provide a storage
memorandum.
device that is
3.1.3 Save the results inapproved by the
a compact disc
IT Chief or(CD), Universal
request for a
Serial Bus (USB)
Google Drive link
stick, or hard
drive.
3.1.4 Sign the DRF.
3.1.5 Endorsethefinalized
documents to the
NHTO Director /PPD Chief.

(50,001 –400,000)
18 days(400,001 –1,000,000)

Database
Management
Section Head
NHTO

None

3 hours

IT Division Chief
NHTO
Information
Technology Officer
NHTS

Director
National
HouseholdTargeting Office

3.2 Sign thememorandum andendorse it to the
Administrative
Assistant for release.

None

1 hourRegional Director
National
HouseholdTargeting Sections529

4 Receive theresults of namematching

2.1 Track and scan acopy of the
documents for record
keeping
2.1.1 Release thedocument tothe client

None

3. Fill-out the
Client Satisfaction
Measurement
Survey (CSMS)

5 Provide the client the
CSMS form per
Committee on AntiRed Tape (CART)
guidelines

None

10 minutes

Supervising
Administrative
Officer
NHTO
Regional Field
Coordinator
NHTS
Database
Management
Section Head
NHTO

10 minutes

IT Division Chief
NHTO
Information
Technology Officer
NHTS

For 5000 names
and below:
2 days, 3 hours
and 35 minutes

TOTAL:*With possible extension on the actual dataprocessing and depending on the number ofnames required but shall not exceed forty (40)days as reference in RA-IRR-11032.Rule
7.Section 3.c.

For 5,001-50,000 names:
4 days, 3 hours
and 35 minutes
None

For 50-000 –
400,000 names:
8 days, 3 hours
and 35 minutes
For
400,001-1,000,000 names:
21 days, 3hours and 35
minutes530

3. Data Sharing with DSWD OBSUs – Statistics/Raw Data Request
Generation of source data, unprocessed anonymized data or numerical processed data
as requested by the client.
Office or Division:

National Household Targeting Office (NHTO) and National Household
Targeting Sections (NHTS)

Classification:

SimpleType ofTransaction:
Who may avail:

Government to Government (G2G)DSWD Offices/Bureaus/Services/UnitsCHECKLIST OF REQUIREMENTS
1. One (1) original or copy of letter of request(specify purpose and data requested)
CLIENT STEPSWHERE TO SECURE
Provided by the Requesting Party
FEES TO PROCESSING
BE PAID
TIME

AGENCY ACTIONS
1.1 Receive and record
the request.

1.1.1 Forward request to
1. Submit a letter or
NHTO Operations
email re: request
Division/ National
for ListahananHouseholddata – addressed
Targeting Section
to the NHTO
(NHTS), thenDirector/ Regional
furnish the NHTO
Director.
Director/ Regional
Director and the
Policy and Plans
Division (PPD) a
copy of the request
1.2 Review the request
based on AO 19
s.2021.

None

Supervising
Administrative
Officer (SAO)
National
HouseholdTargeting Office
Regional Field
Coordinator (RFC)
National
HouseholdTargeting Sections

None

531

30 minutes

PERSONRESPONSIBLE

2 hours

Operations
Division Chief
NHTO1.2.1 Input comment/s
then endorse to the
NHTO Statistics
Section/ NHTS
Associate
Statistician
1.3 Provide instruction
based on the data
requested. If therequest is:● Not clear
a. In case of vague
data request,
instruct the
Associate
Statisticians tocoordinate with thedata users(through emails,
recorded calls ortext) and clarify thedata requirement.
b. In case therequested data is
not available in the
Listahanan
database, instruct
the Associate
Statistician tocoordinate with therequesting party
and provide
recommendations
on other data
available in the
Listahanan.
● Clear - Forward
request to the
Associate532

Regional Field
Coordinator
NHTS

Statistics Section
Head
NHTO
None

3 hours
Regional Field
Coordinator
NHTS

Statistician for data
generation.
1.4 Generate therequested data fromthe Listahanan
database, and export
into excel or any
format available.
1.4.1 Draft response
letter to therequesting party
and attach routing
slip.

None

1 day

Associate
Statisticians
NHTO / NHTS

None

3 hours

NHTO Statistics
Section Head/
NHTS - RFC

1.4.2 Submit to the
NHTO Statistics
Section Head/
NHTS RFC forreview.
1.5 Review the generated
statistical /raw data.
In case the generated
data is:● Not accurate –Return thegenerated
statistical/raw data
to the Associate
Statisticians forrevision.
● Accurate – Submit
to the NHTO
Operations
Division Chief / FO
PPD Chief forreview and533

recommending
approval.
1.6 Countersign response
letter and endorse thesame to the NHTO
Director/ Regional
Director for approval.
1.7 Approval of the
facilitated data request
for release to therequesting party.
● If Disapproved –Provide note on
the reason ofdisapproval; thenreturn thefacilitated request
to the Operations
Division / NHTS forrevision.

None

2 hours

Operations
Division Chief/
PPD ChiefNone

5 hours

NHTO Director/
Regional Director● If Approved –Sign the response
letter for data
release.
2.1 Track and facilitate
the release of theapproved data request to
the requesting party.

2. Receive the data
requested and fill-out
2.1.1 Administer Client
the CSMS form
Satisfaction Measurement
Survey (CSMS) during
the release of approved
data request.
Total:

534

None

30 minutes

None

3 daysStatistics Section
Head
NHTO
Regional Field
Coordinator
NHTS

PANTAWID PAMILYANG PILIPINO
PROGRAM(4Ps)

NON-FRONTLINE SERVICES

535

1. Provision of Assessment on the Request for the Declaration of Force
Majeure / State of Calamity
This section describes the approval process for the Request for the Declaration of Force
Majeure (FM) / State of Calamity (SOC), which is in accordance with the approved 4Ps
Implementing Rules and Regulation (IRR) stipulated in Rule VIII, Section 15 whichstates "Any of all the conditions for entitlement may be suspended by the DSWD
Secretary during times of calamity, war and armed conflicts and force majeure situationsin accordance with relevant laws and DSWD guidelines, In such cases, full complianceto such conditions are deemed waived and payments to beneficiaries shall be granted
in full."
Office or Division:

4Ps NPMO – Compliance Verification Division (CVD)Classification:

Complex

Type ofTransaction:
Who may avail:G2G - Government to Government
DSWD Regional Offices, MSSD-BARMMCHECKLIST OF REQUIREMENTS
1. One (1) Formal request signed by the DSWD
Regional Director, Ministry (electronic ororiginal copy) requesting to invoke Rule VIII,
Section 15 of Pantawid Pamilyang Pilipino
Program IRR.
2. Certification/s from the concerned agencies
as indicated in the approved Operations
Manual, attesting the occurrence of the event/s
affecting the implementation of the program or
hampering the beneficiaries from complying
with the program conditions
CLIENT STEPSAGENCY ACTIONS

1. Submit official
requests specifying
the areas affected
and program
conditions
requested to be
waived, together

1.1 Receive an official
request specifying theareas affected andprogram conditions
requested to be waived,
together with thenecessary certifications

WHERE TO SECURE

1. Requesting Region where fortuitous
events occurred.
2. Concerned agencies.

FEES TO
BE PAID
None

536

PROCES
SING
TIME
4 hours

PERSONRESPONSIBLE
Director IV
Pantawid
Pamilyang Pilipino
Programwith the necessary
certifications fromthe concerned
agencies.

2. The client shallprovide justification,in case of errors inthe submitted
documents.

from the concerned
agencies.
Note: If Incomplete,
Return to the concerned
Requesting Field Office/s
for submission ofjustification or otherneeded information.
2.1 Verify, Validate andAscertain all submitted
documents
2.1.1. Check the
figures of the affected
beneficiaries/ Facilities
match the data
reflected in the
Pantawid Pamilya
Information System(PPIS).
2.1.2.Validate
Certification/s provided
if issued by theappropriate head of
office as specified on
the latest approved
4Ps Operations
Manual.
2.1.3.Validate theidentified Period
Coverage is for thecurrent or succeeding
period/s based on thelatest Approved
Timeline.
2.1.4.Assess if thecause for the request
537

None

2 days 4hours

Director IV
Pantawid
Pamilyang Pilipino
Programfor force majeure iscovered under theidentified Situations
enumerated in thelatest approved 4Ps
Operations Manual
2.1.5.Validate if theRequested Area/s arecovered by thesubmitted Certification.
Director IV
Pantawid
Pamilyang Pilipino
Program

2.2 Endorse all the
documents to the Officeof the Deputy Program
Manager
Note: If there are errors
in the information, require
the requesting party tojustify it otherwise returnto requesting Field
Office/s.
2.3 Review the endorsed
assessment results andrecommendations
2.3.1 Affix the initial on
the endorsed
documents
2.3.2 Endorse all the
documents to the Officeof the National Program
Manager
Note: If there arecomments, return theconcerned Project
Development Officer forrevision.
538

None

2 daysDirector IV
Pantawid
Pamilyang Pilipino
Program

3. Acknowledge
Receipt ofMemorandum on
the Status of theAssessment ofForce Majeure.
Accomplishment of
the Client
Satisfaction
Measurement Form

3.1 Review the endorsed
assessment results andrecommendations.

None

2 days

NONE

7 days

3.1.1 Sign the submitted
documents.
3.1.2 Endorse all the
documents to theconcerned approving
office/s.
3.1.3 Transmit the statusof the Force Majeurerequest to the requesting
Field Offices for
implementation.
If there are comments,
return to the Deputy
Program Manager forOperations for revision.
3.1.4 Request from theconcerned client toAccomplish theprescribed Client
Satisfaction Measurement
SurveyForm(CSMS-Form)through the provided
Google link.
TOTAL

539

Director IV
Pantawid
Pamilyang Pilipino
ProgramSOCIAL WELFARE INSTITUTIONAL
DEVELOPMENT BUREAU(SWIDB)NON-FRONTLINE SERVICES

540

1. Borrowing and Returning of KEC or RLRC Materials and Collections
This process ensures that all DSWD officials and staff, general public, and business
entities who may avail of the KEC/RLRC borrowing and returning ofmaterials/collections shall be efficiently and effectively attended by the KEC/RLRC
Librarian/Staff at all times and in a timely manner during business hours from Monday to
Friday.
Office or Division:

Social Welfare Institutional Development Bureau (SWIDB) Knowledge Management Division (KMD)

Classification:

SimpleType of Transaction:
Who may avail:

Government to Government (G2G)
Government to Citizen (G2C)
Government to Business (G2B)
All

CHECKLIST OF REQUIREMENTS
Borrowing for Internal Clients
1. Employee ID (1 original)
2. Registration Form (1 online form)/
Logbook
3. Book Card (1 per book)

WHERE TO SECURE

1. Requesting Party
2. Knowledge Exchange Center
3. Knowledge Exchange Center

Borrowing for External Clients
1. Valid ID (1 original)
2. Registration Form (1 online form)
3. Book Card (1 per book)Renewal (for Internal Clients Only)

1. Requesting Party
2. Knowledge Exchange Center
3. Knowledge Exchange Center

1. Book Card (1 per book)

1. Knowledge Exchange Center

2. Registration Form/ Logbook (For walk-in);(1 online form)
Returning for Internal Clients

2. Knowledge Exchange Center

1. Registration Form/ Logbook (1 onlineform)
2. Book Card (1 per book)

1. Knowledge Exchange Center
2. Knowledge Exchange Center
3. Knowledge Exchange Center541

3. Client Satisfaction Measurement Survey
Form (1 online form)
Returning for External Clients
1. Book Card (1 per book)
2. Client Satisfaction Measurement Survey
Form (1 online form)

CLIENT STEPSAGENCY ACTIONS

1. Knowledge Exchange Center
2. Knowledge Exchange Center

FEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

Borrowing for Internal Clients
1. Inquire about
the availability ofbook/ material
and present ID

1.1 Receive theclient’s inquiry andrequest the client topresent theemployee ID andregister or log.

None

10 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

2. Log in to theRegistration
Desktop

2.1 Check theavailability of thebook/material.

None

20 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

2.2 If available,
check if it is acirculating or
non-circulatingbook/material.

None

5 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

If not available,
inform its
non-availability
and/or refer to other
RLRCs/libraries.
END HERE.
542

2.3 If circulating
material, inform theclient it may beborrowed for “RoomUse” or homereading.
If not circulating
material, inform for“Room Use” only andphotocopy part of thematerial needed as areference.
2.4 Request theclient to fill out theBook Card (DateBorrowed/ Name andOBS).

3. Fill out theBook Card

3.1 Update
Borrower’s Matrix
by entering theborrowing transaction
details and write thedate the materials
are due on the Date
Due Slip and on theBook Card basedon:● The prescribedborrowing periodof seven (7) workdays (for homereading)
3.2 Release thebook/material to theclient and remind
proper handling andto always citereferences used.

None

3 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

None

5 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

None

10 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

None

2 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge543

Management Division(SWIDB-KMD)

3.3 If borrowed forhome reading,compose ascheduled email ofthe book due
reminder to be sent
to the client at least 2days before the exact
date the material isdue.
Returning for Internal ClientsNone

2 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

4. Log in to theRegistration
Desktop

4.1 Receive the client
and the returned
KEC or RLRC
material

None

3 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

4.2 Evaluate thebook/ material to be
returned.

None

15 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

If not overdue,
request the client tofill out the Book Cardand return to its
pocket.
Update Borrowers’
Matrix and Date Due
Slip.
If overdue, enforce
the following penalty:
1st Offense: Verbal
warning544

2nd Offense: Written
warning
3rd Offense: Memo
informing suspensionof borrowing
privileges for three(3) months.

5. Accomplish
the Book Cardand CSMS
SurveySend CSMS to theclient.
5.1 Accomplished
CSMS shall becollected andincluded in the CSM
Report (CSMR).

None

2 minutes

TOTAL

NONE

1 Hour and17 minutes

AGENCY ACTIONSFEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

Return the book/material to its shelf

CLIENT STEPS

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

Borrowing for External Clients
1. Inquire about
the availability ofbook/ material
and present ID

1.1 Receive theclient’s inquiry andrequest the client topresent the Visitor’s
ID and register or
log.

None

10 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

1.1 Log in to theRegistration
Desktop

1.2 Check theavailability of thebook/material.

None

20 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division545

(SWIDB-KMD)

1.3 If available,
inform for “RoomUse” only and/or may
photocopy part of thematerial needed as areference.
If not available,
inform its
non-availability
and/or refer to other
RLRCs/libraries.
1.5 Request theclient to fill out theBook Card (DateBorrowed/ Name andOBS).

2. Fill out theBook Card

2.1 Update
Borrower’s Matrix
by entering theborrowing transaction
details and dateborrowed on theBook Card and Date
Due Slip.
2.2 Release thebook/material to theclient and remind
proper handling andto always citereferences used.

None

10 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

None

3 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

None

10 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

None

2 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

None

3 minutes

Training Specialist
IV/Division Chief

Returning for External Clients
3. Log in to theRegistration
Desktop

3.1 Receive the client
and the returned
KEC or RLRC

546

material

Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

Evaluate the book/material to be
returned.

4. Accomplish
the Book Cardand CSMS
SurveySend CSMS to theclient.
4.1 Return the book/material to its shelfNone

17 minutes

NONE

1 Hour and
15 minutes

Accomplished CSMS
shall be collected
and included in the
CSM Report(CSMR).
TOTAL

FEES TO
BE PAID
Renewal - Via Email (For Internal Clients Only)
CLIENT STEPSAGENCY ACTIONS

1. Request for
renewal of theborrowed KEC or
RLRC material

1.1 Acknowledge theclient’s request.

1.2 Update Book
Card and Borrower’s
Matrix by entering
the renewaltransaction details
and writing the datethe material is due
based on five (5)work days borrowing
period for renewal.

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

PROCESSINGTIMEPERSONRESPONSIBLE

None

5 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

None

10 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

547

CLIENT STEPS

1.3 Compose ascheduled email ofbook due reminder tobe sent to the client(at least 2 days
before the exact datethe material is due.)None

5 minutes

TOTAL

NONE

20 minutes

AGENCY ACTIONSFEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

2.1 Request client toregister.

None

3 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional Development
Bureau Knowledge Management
Division (SWIDB-KMD)

2.2 Request client tofill out the Book Card
(Date Borrowed/
Name and OBS).

None

5 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional Development
Bureau Knowledge Management
Division (SWIDB-KMD)

3.1 Update
Borrower’s Matrix
by entering therenewal transaction
details and writing
the date the material
is due on the Date
Due Slip and on theBook Card based on
the prescribedrenewal period of five(5) work days forhome reading.

None

10 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional Development
Bureau Knowledge Management
Division (SWIDB-KMD)

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division(SWIDB-KMD)

Renewal - Walk-in (For Internal Clients Only)

2. Request for
renewal of theborrowed KEC or
RLRC material

3. Fill out theBook Card548

3.2 Release thebook/material to theclient and remind
proper handling andto always citereferences used.

None

2 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional Development
Bureau Knowledge Management
Division (SWIDB-KMD)

3.3 Compose ascheduled email ofbook due reminder tobe sent to the client
at least 2 (two) days
before the exact datethe material is due.
TOTAL

None

5 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional Development
Bureau Knowledge Management
Division (SWIDB-KMD)

NONE

25 minutes

2. Endorsement of Continuing Professional Development Application
and Completion Report
The application for accreditation of Continuing Professional Development (CPD)
Program by the DSWD Central Office and Field Offices is endorsed to theProfessional Regulation Commission (PRC) for the approval of credit units. The CPD
application is uploaded to the Continuing Professional Development Accreditation
System (CPDAS). After the conduct of the applied and accredited Continuing
Professional Development (CPD) Program, the completion report from the proponent
office – DSWD Central Office or Field Offices – is endorsed to the Professional
Regulation Commission (PRC). The CPD completion report is sent via email throughthe Social Welfare Institutional Development Bureau (SWIDB) email. However, partsof the Completion Report (i.e., Attendance Sheet, Executive Summary, andProceedings) are also uploaded in CPDAS.

Office or Division:

Social Welfare Institutional Development Bureau (SWIDB) Capability Building Division (CBD)Classification:

Highly TechnicalType of Transaction:

Government to Government (G2G)

Who may avail:All offices in DSWD Central Office and Field Offices549

CHECKLIST OF REQUIREMENTS
CPD Application

WHERE TO SECURE

1. CPD Application Form (1 electronic copy)
2. Instructional Design (1 electronic copy)
3. Evaluation Tool (1 electronic copy)
4. Program of Activities (1 electronic copy)
5. Resume of Speaker/s (1 electronic copy)
6. Current Professional ID of Speaker/s (1electronic copy)
7. Breakdown of Expenses for the Conduct ofProgram (1 electronic copy)
8. Certificate of Participation (1 electronic copy)
9. Letter of Undertaking (1 electronic or scanned
copy)

Requirements #1 - #11:
CPD Portal<http://tinyurl.com/SWIDBCPDPortal> or
SWIDB GDrive folder:<https://tinyurl.com/PRC-SWIDB-CPDFor
ms>

Additional Requirements (Online Learning)
10. Declaration of Minimum TechnicalRequirements (1 electronic copy)
11. Privacy Policy (1 electronic copy)
CPD Completion Report
1. CPD Completion Report Form (1 electronic
copy)
2. CPD Attendance Sheet (1 electronic copy)
3. Actual Program of Activities with List of
Resource Speakers (1 electronic copy)
4. Lecture Materials (1 electronic copy)
5. Summary of Evaluation of Speakers (1electronic copy)
6. Summary of Evaluation of Learning ofParticipants (1 electronic copy)
7. Financial Report (1 electronic copy)
8. Relevant Photographs (1 electronic copy)
9. Client Satisfaction Measurement Survey (1online form)

Requirements #1 - #8
CPD Portal<http://tinyurl.com/SWIDBCPDPortal> or
SWIDB GDrive folder:<https://tinyurl.com/PRC-SWIDB-CPDFor
ms>

9. Social Welfare Institutional Development
Bureau550

CLIENT STEPSAGENCYACTIONS

FEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

1.1 Receive
and track thesubmitted CPD
application via
CPD Portal

None

2 Hours

1.2.
Acknowledge
receipt of CPD
Application bysending anemail to the
Proponent
Office1.3. Review
the submitted
CPD
applicationNone

1 hourSocial Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division
Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division

None

4 days

1.4. Forward
the initial review
checklist to the
proponent

None

3 hours

2.1. After the
proponent’s
revision, review
and finalize theapplication

None

3 daysCPD Application
1. Submit the CPD
Application
requirements through
CPD Portal<http://tinyurl.com/SW
IDBCPDPortal>

2. PO submits revised
files based on
SWIDB’s Initial
Review

If complete
and compliant,
proceed to thenext step.

551

Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division
Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division
Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding DivisionIf not, return tothe proponent
until complete.
2.2. Forward
the CPD
Application
Requirements
to theCapability
Building
Division or
Section Chieffor review andinitials
2.3. Review
and affix initials
on theApplication
documents.
If there areconcerns/comments from the
CBD/CBS-DC,
relay to the
proponent (ifneeded).
Forward thesigned file to
the DSWD CPD
Focal Person
2.4 Review
and sign the
Application
documents
Note: If the
CPD Focal isonleave/absent,
the alternate
CPD Focal will
sign the CPD

None

3 hours

Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding DivisionNone

4 Hours

Director IV
Social Welfare
Institutional
Development

None

4 Hours

Director IV
Social Welfare
Institutional
Development552

Application
form.
If there areconcerns/comments from theDSWD CPD
Focal Personthat can beaddressed by
the proponent
only, relay tothe proponent.
2.5. Merge thefiles and upload
the final PDF
application
attachments to
SWIDB/CBS
Google Drive –CPD Folder
2.6. Upload andencode therequirements
online via
CPDAS
2.7. Track thesubmitted
application.
If PRC hascomments on
the submitted
application,
CPD TechnicalStaff shallimmediately
inform the
Proponent tocomply within 2
working days.

None

4 Hours

Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division

None

1 Day

None

N/A

Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division
Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division553

FOs that are
accredited CPD
providers must
submit to theircorresponding
PRC Regional
Office.
3.1. Receive
required
documentsfrom theProponent per
PRC’sevaluation andsubmit to PRC
by uploading in
CPDAS
3.2. Update themonitoring
sheet in Google
Drive

None

2 DaysSocial Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding DivisionNone

3 Hours3.3. Upon PRC
accreditation,e-mail the
proponent
office on thestatus of theirsubmitted
application.
CPD Completion Report

None

1 Day

Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division
Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division

4. Submit Attendance
Sheet (Excel
file/GSheet) through
CPD Portal<http://tinyurl.com/SW
IDBCPDPortal>

4.1..Receiveand encode theAttendance
Sheet in
CPDAS

None

1 day

5. Submit the CPD
Completion
requirements through5.1. Track theCompletion

None

1 Hour

3. Submit required
documents per
PRC-NCR’s
evaluation

554

Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division
Social Welfare
Officer V

CPD Portal<http://tinyurl.com/SW
IDBCPDPortal>

6. PO submits revised
files based on
SWIDB’s Initial
Review

Report via CPD
Portal

5.2. Review theCompletion
documents per
PRC and
DSWD
standards

None

1 day

5.3. Forward
the initial review
checklist to the
Proponent

None

1 Hour

6.1. After the
proponent’s
revision, review
and finalize thecompletion
reportrequirements

None

1 Day

None

1 HourSocial Welfare
Institutional
Development
Bureau-CapabilityBuilding Division
Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division
Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division
Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division

If complete andcompliant,
proceed to thenext step
If not, return tothe proponent
until complete.
6.2. Forward
the merged
CPD
Completion
Requirements
to theCapability
Building(CBD/CBS)

555

Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division

Division Chieffor review andinitials
6.3. Review
and affix initials
on theCompletion
documents
If there areconcerns/comments from the
CBD-DC, relay
them to the
proponent (ifneeded) and
respond.
Forward thesigned file to
the DSWD CPD
Focal Person
6.4. Review
and sign the
Completion
documents
If there areconcerns/comments from theDSWD CPD
focal person,
relay to the
proponent (ifneeded), thenrespond.
6.5. Merge andupload the final
PDF completionattachments to
SWIDB/CBS
Google Drive –CPD Folder
6.6. Upload therequirements

None

4 Hours

Director IV
Social Welfare
Institutional
Development

None

3 Hours

Director IV
Social Welfare
Institutional
Development

None

2 Hours

Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding DivisionNone

1 HourSocial Welfare
Officer V

556

online via
CPDAS

7. Accomplish CSMS
Form

6.7. Update themonitoring
sheet in Google
Drive

None

1 Hour

6.8. Upon
submission of
the completion
report, email
the proponent
on the status
and include the
ClientSatisfaction
Measurement
Survey (CSMS)
7.1. Technicalstaff process
the CSMS
responses andinclude them in
the CSM
Report(CSMR).
TOTAL

None

2 Hours

None

N/A

NONE

20 days

557

Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division
Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division
Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division

Social Welfare
Officer V
Social Welfare
Institutional
Development
Bureau-CapabilityBuilding Division3. KEC Function Room Reservation and Use
Reservation and use of the Knowledge Exchange Center (KEC) conference rooms forknowledge sharing, meetings, and examinations for applicants via electronic mail orphone call.
Office or Division:

Social Welfare Institutional Development Bureau (SWIDB) Knowledge Management Division (KMD)

Classification:

SimpleType of Transaction:

Government to Government (G2G)

Who may avail:

DSWD officials and staff

CHECKLIST OF REQUIREMENTS
Conference Room Reservation

WHERE TO SECURE

1. Inquiry from the end user (1 in email, chat,or call)
2. Registration Form (1 online form)/ Logbook
Use

1. Requesting Party

1. Registration Form (1 online form)/ Logbook
After Use

1. Knowledge Exchange Center

1. Client Satisfaction Measurement Survey
Form (1 online form)

1. Knowledge Exchange Center

CLIENT STEPS

2. Email sent by the Librarian

FEES TO
BE PAID

PROCESSING
TIME

1.1. Receive theinquiry of the client.

None

5 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division

1.2. Check the
Calendar for theavailability of rooms.

None

15 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional

AGENCY ACTIONSPERSON RESPONSIBLE

Conference Room Reservation

1. Inquire about theavailability of theConference Room558

If available, reply
confirming
availability with thelink of the Online
Reservation Formwith reminders ofroom guidelines.

2. Submit
accomplished Online
Reservation Form

If not available,
inform the client of
its non-availability.
2.1. If theReservation Form isfilled out, perform
booking on the KEC
Calendar.
2.2. Send an email
confirming thereservation with thedetails.
If the Client canceled
the reservation of
the room, delete thescheduledreservation in the
Calendar and update
the changes in the
Reservation
Responses Matrix.
After which, informthe Client of theaction taken andsend a CSMS form
to the client.
2.3. In case ofrescheduling as
requested by theclient, check the
Calendar foravailability.

Development Bureau Knowledge
Management DivisionNone

10 minutes

None

10 minutes

None

15 minutes

559

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division
Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau -Knowledge
Management Division

If available, reply
informing availability,
perform re-booking
in the KEC Calendar
and confirm
reservation.
If not available,
inform the client of
its non-availability.
Use of Conference Room

3. Approach thelibrarian and Log in to
the Registration
Desktop

4. Accomplish the
CSM Survey

None

5 minutes

After use of theroom, send a CSMS
to the client.
4.1. Accomplished
CSMS are collected
and included in CSM
Reports (CSMR).

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management DivisionNone

15 minutes

Training Specialist
IV/Division Chief
Social Welfare
Institutional
Development Bureau Knowledge
Management Division

TOTAL

NONE

1 Hourand 10minutes

3.1. Upon entering
the KEC, request theclient to register on
the Registration
desktop.

560

FIELD OFFICEFRONTLINE SERVICES

561

AGENCY OPERATIONS SERVICE(AOS)FRONTLINE SERVICES

562

1. Handling of 8888 Inquiries, Complaints, and Grievances
The Department of Social Welfare and Development established the Agency Operations
Service (AOS) under President Rodrigo Roa Duterte's Executive Order No. 06, Seriesof 2016. This order institutionalized the 8888 Citizens' Complaint Hotline andestablished the 8888 Citizens' Complaint Center. The AOS must ensure adherence tothe mandated 72-hour response on inquiries, complaints, and grievances referred to the
DSWD through the 8888 hotline portal.
Office orDivision:

Agency Operations Service- DSWD 8888 Action Center

Classification:

SimpleType ofTransaction:

G2C - Government to Citizens
G2G - Government to Government
A person who has inquiries, complaints, and grievances to the Department
Who may avail: of Social Welfare and Development (DSWD) is received through the 8888
Citizens’ Complaint Hotline portal.
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Required documents for processing 8888
8888 Citizens’ Complaint Center
Citizens' Complaint Hotline inquiries,
complaints, or grievances:
1. One (1) Copy of the Referral Letter(PDF format): This contains the
Ticket Reference Number issued by
the 8888 Citizens' Complaint
Center.
2. Client Information (if available): This
includes the client’s name, address,
telephone number, and email
address (if applicable).
3. Inquiry/Complaint/Grievance
Details: This provides a complete
and detailed description of theconcern.
FEES TO PROCESSINGPERSONCLIENT STEPSAGENCY ACTIONSBE PAIDTIMERESPONSIBLE
Director IV
1. Client or
1.1 The TechnicalNone
15 Minutes
DSWD
8888 Action
Citizen to
Staff shall receive,
Centerlodge/file theirreview, evaluate,
inquiries,
and determine if
563

complaints, orgrievances,regarding the
Department
of Social
Welfare andDevelopment(DSWD)
programs,
services, or
staff via the8888 Hotline.

the client’s inquiry,
complaint, or
grievance is a
DSWD concern.
If yes, the TechnicalStaff shall refer tothe concerned
Office/Bureaus/Uni
ts/Services(OBSUs)/Field
Offices(FOs)/Attached
Agencies (AAs).
If not, the TechnicalStaff shall request
for reversion to the8888 CCC
Administrator
through the 8888
Citizens’ Complaint
Hotline Portal.

2. The 8888
client/s shallreceive a
response/
action on theconcern.

1.2 The TechnicalStaff shall encode
the client’s details
into the 8888
unified monitoring
matrix.
2.1 The TechnicalStaff shall receive,
review, and refer
8888 ticket/s to theconcerned
Division/Unit/
Service forappropriate action.

None

5 Minutes

Director IV
DSWD 8888 Action
Centerand8888 OBSU/FO/AA
Focal Person
OBSU/FO/AA

2.2 The TechnicalStaff shall respond

71 Hours,
10 Minutes
564

Director IV

DSWD 8888 Action
Centerto the concern ofthe client
accordingly.

3. Receive a
response or
resolution to

2.3 The TechnicalStaff shall conduct
a Client
Satisfaction
Measurement
Survey (CSMS) tothe client, provided
that the client’s
information isavailable.
2.4 The TechnicalStaff shall submit
the signed
feedback
report/memorandu
m addressed to the
DSWD 8888
Permanent Focal
Person to the
AOS, detailing theaction/s taken, andthe complete
attachments20 on
the ticket referredby the DSWD 8888
Action Center.
3.1 The TechnicalStaff shall receive,
review, andacknowledge theand

5 Minutes

8888 Focal Person of
the Concerned
Division/Center/RCFs/
Sections/Units in FO
level.
Director IV
DSWD 8888 Action
Centerand

5 Minutes

8888 Focal Person of
the Concerned
Division/Center/RCFs/
Sections/Units in FO
level.
Director IV
DSWD 8888 Action
Centerand8888 OBSU/FO/AA
Focal Person

None

20

8 Minutes

Director IV
DSWD 8888 Action
CenterSigned feedback report/memorandum, proof of communication with the client not limited to email attachments, ascreenshot of the text message, or call logs that include the client’s contact number with the date and time of call, text oremail.

565

the client’s
concern.

signed an official
memorandum of
responses
submitted by theconcerned
OBSU/FO/AA.
If the responses are
not deemed asconcrete and specificactions, the TechnicalStaff shall return thesubmitted official
memorandum andattachments to therespective
OBSU/FO/AA throughthe official email
address for further
compliance.
If the responses are
deemed concrete andspecific21, andaccompanied bycomplete attachments,
proceed to the nextstep.
3.2 The Technical Staff
shall recommend theclosure of the ticket in
the 8888 Citizens’Complaint Hotline
Portal.
3.3 Once closed, theTechnical Staff shallnotify the concerned
OBUS/FO/AA that the
ticket has been closed
in the 8888 Citizens’None

2 minutes

Director IV
DSWD 8888 Action
CenterNone

10 Minutes

Director IV
DSWD 8888 Action
Centerand21

It refers to actual and factual action to the complaint. It must be within the mandate of the Agency and aclear, exact, and relevant response to the complainant.

566

8888 OBSU/FO/AA
Focal Person
OBSU/FO/AA

Complaint Hotline
Portal.
3.3.1 The TechnicalStaff shallacknowledge theprovided update.
3.3.2 The TechnicalStaff shall update the8888 unified monitoring
matrix and mark theticket as closed.
TOTAL:None

72 Hours or 3
CalendarDays

2. HandlingofInquiries,
Requestfor
Assistance,
andComplaints/Grievances from the General Public and Referral Letters
received from other National Government Agencies (NGAs), Local
Government Units (LGUs), and other concerned offices
To address and provide an immediate effective response to all incoming and referral letters,
Public Assistance and Complaints Desk/Walk-In, DSWD Inquiry Email, and DSWD Hotline
requesting assistance, inquiries, feedback, or complaints received from the general public
and other National Government Agencies (NGAs), Local Government Units (LGUs), andother concerned offices in compliance with Republic Act No. 11032: “An Act Promoting Easeof Doing Business and Efficient Delivery of Government Services, amending for the Purpose
Republic Act No. 9485, Otherwise Known as Anti-Red Tape Act of 2007”.
Office or Division:

Agency Operations Service (AOS) – Client Support Section (CSS)Classification:

SimpleType of Transaction:
Who may avail:

Government-to-Citizens (G2C);
Government-to-Government (G2G)
Person who has inquiries, requests for assistance, andcomplaints/grievances to the Department of Social Welfare andDevelopment (DSWD) received thru the Public Assistance andComplaints Desk (PACD), DSWD Inquiry Email, and DSWD Hotline.

567

CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Required documents for processing of inquiries,
requests for assistance, and complaints, orgrievances;
1. Client’s Information: (Name, Address,
Telephone number, E-mail Address), and Agency Operations Service – Client
Support Section (CSS)
the complete details of concern; or
2. Referral
Letterfromthe
National
Government Agencies (NGAs), Local
Government Units (LGUs), and otherconcerned offices
PERSON
FEES TO PROCESSING
CLIENT STEPSAGENCY ACTIONRESPONSIBE PAID
TIME
BLE
1.1
AOS Technical/Grievance Officer shallreceive, review, andassessthe inquiry,
request for assistance,
andcomplaint/grievance ofthe client
1. The client shallsubmitorsendcommunication of theirinquiry,
request,complaints/ grievances.

1.1.1 AOS Technical/Grievance Officer shallreceiveinquiries,
requests, complaints/ Nonegrievances,or
endorsement
lettersfromthePublicAssistanceandComplaints
Desk(PACD), DSWD Inquiry
Email, DSWD Hotline,
Social Media platformreferrals,
andPresidential
ActionCenter (PACe).

568

2 Minutes

DSWD AOS
DirectorDirector IV

1.2
AOS Technical/Grievance Officer shallreview and assess thereceivedinquiries,
requests,
andcomplaints/ grievancesof the client/s.
For inquiries received
through
PACD/Walk-In clients,
the PACD officer shall
respond through the
PACD.
For inquiries received
through the DSWD
Inquiry Email, the
AOS
Technical/
Grievance
Officershall respond throughthe DSWD email;For inquiries received
through the DSWD
Hotline,the AOSTechnical/ Grievance
Officer shall respondthroughphone
call/hotline;
For inquiries received
through referral lettersfrom the NGAs, LGUs
and concerned office,the AOS Technical/Grievance
Officershall draft an official
memorandum
and

569

3 Minutes

DSWD AOS
DirectorDirector IVrespond through anofficial letter.
1.3
AOS Technical/Grievance Officer shallreview and assess thereceivedinquiries,
requests,
andcomplaints/ grievancesof the client/s anddetermine whether thereceivedinquiry,
requests,
complaint/grievance is within the
mandate of the DSWD.

2 minutes

DSWD AOS
DirectorDirector IV

3 Minutes

DSWD AOS
DirectorDirector IV

2.1.
For
DSWD
concerns with complete
contact
information,
proceed to the nextstep.
For DSWD concerns
withnocontact
information of the client
2.
Theclient’s
or non-DSWD concern,
submitted
inquiry,
request for reversion.
request,andcomplaints/grievancesFor
non-DSWD
willbereviewed,
concerns
receivedassessed,andthrough email, revert
categorized.
the concern to the
proponent's
officethrough email.
For
non-DSWD
concernreferralletters, revert theconcern through anofficial letter and
send
it
to
the

570

provided address oremail address (ifavailable).
For
non-DSWD
concerns
receivedthrough the DSWD
hotline and PACD,
respond accordingly
and refer the client tothe concerned NGAs,
and/or LGUs.
2.1.2 For client/s who
chosetoremainanonymous and theclient’s concern was
categorizedasacomplaint in nature
without documentary or
directevidence,
respond to the client’s
concern based on the
AO 17, s, 2022, section
15:“No anonymouscomplaint shall beentertained
unlessthe act complained ofisofpublicknowledge or the
allegations can beverified or supported
by documentary or
direct evidence”
3.
The
client’s
submitted
inquiry,
request,andcomplaints/grievances

3.1
AOS Technical/Grievance Officer shall None
categorize the concern
whether
Simple,571

DSWD AOS
DirectorDirector IV

will
be
reviewed, Complex, or Highly
assessed,
and Technical, and encode
categorized.
the client’s details in the
AOS
Monitoring
Matrix/Tool.
For simple queries:
The AOS Technical /Grievance Officer shall
respond to the concernof the client through the
DSWD
hotline/email/letter,through the provided
contact
information(e.g., e-mail address orphone number).
For PACD clients, theassigned PACD Officer
shall respond to theclient’s
concernaccordingly.

Forrequestsforassistanceandnon-contentious
grievancesthat
require validation andareclassified
as“Complex”, the AOS
Technical / Grievance
Officershallendorse/referthematter to the concerned
Field
OfficesorOffices/Bureaus/service
s/Units (FOs/OBSU) for572

10 Minutes(Forsimplequeries
andcomplexconcerns}

25 Minutes
(For
PACD
clients)

reference
andappropriate action.

For grievances andconfidential
complaints that areclassified as “Highly
Technical”,
AOS
Technical / Grievance
Officer shall draft amemorandum
andendorse/referthematter to the concerned
office (closed envelope)forreferenceandappropriate action.
4.1 OBSU/FO TechnicalGrievance officer shallreceive the referral
email/memorandum
and attachments fromthe Agency Operations
Service (AOS) throughofficial
email
4.
The
client’s thesubmitted
inquiry, address(inquiry@dswd.gov.ph)request,None
and/or hard copy.
complaints/grievancesis referred to the 4.1.1 OBSU/FO
concerned OBSU/FO
Technical/Grievance
Officer shall review anddetermine to which
Division/Unit/Services
the concern will be
forwarded.
4.1.2. OBSU/FO
Technical/Grievance573

60 Minutes 24 hours(Forthereferralofhighlytechnical
concerns)

10 Minutes

Non-8888
andNonCSC CCB
Focal
Person(OBSU/FO
Technical/Grievance
Officer)Officer shall endorse
the email/ referral lettertotheconcerned
Division/Unit/ Services
for appropriate action.
4.1.3
OBSU/FO
Technical/
Grievance
Officer shall encode theclient’s details in the
Monitoring Matrix/Tool.
5.1 The concerned
Division/Unit
shallprovideappropriate
action/update the clienton the status of his/herconcern.
5.1.2 The concerned
5. The client to receive Division/Unit
shall
None
a response/action on conductaClientthe concern.
Satisfaction
Measurement Survey(CSMS) on the client.
5.1.3 The concerned
Division/Unit
shallprovide and submit a
feedback report.

6. The DSWD CO-AOS
istoreceivea
response/resolution totheclient’sinquiry,
request for assistance,complaints/grievance.

6.1
The
OBSU/FO
Technical/
Grievance
Officer shall submit to
DSWD CO-AOS the
copy of the signed None
document/feedback
report/memorandum
withsupporting
documents
includingtheaccomplished574

a.
SimpleTransaction(three(3)
working days)

Non-8888
andNonCSC CCBb.
Complex
Focal
Transaction
Personof(seven(7)
theworking days)
Concerned
Division/Unit
in
DSWD
c.
HighlyFOs/OBSU.
Technical
Transaction(twenty(20)
working days)

5 Minutes

Non-8888
andNonCSC CCB
Focal
Person(OBSU/FO
Technical/Grievance
Officer)

CSMS
Form
(if
available) stating theconcrete and specificaction/s undertaken by
theconcerned
Division/Unit
torespond/resolve
thecomplaint/grievance ofthe client and update
theMonitoring
Matrix/Tool.
7. The DSWD CO-AOS
toreceivea
response/resolution totheclient’sinquiry,
request for assistance,complaints/grievance.

7.1 The AOS Technical/
Grievance Officer shallreview the submitted
signedofficial
document/
memorandum/
feedback report.

5 Minutes

DSWD AOS
DirectorDirector IV

10 Minutes

DSWD AOS
DirectorDirector IV

7.2
AOS Technical/Grievance Officer shallreviewtheactionundertakenbytheconcerned office.
7.2.1
For
PACe
referral,the
AOS
Technical/ Grievance
Officershall None
recommendtheclosure of the ticket to
the Presidential Action
Center Administrator
through email andproceed to the next
step if the submitted
response is considered
concrete and specific.

575

7.2.2For
actions/feedback
reports not considered
concrete and specific,
return the submitted
report for compliance.
7.3 AOS Technical/
Grievance Officer shallacknowledge
thereceipt of the official
document/
memorandum/
feedback report.

7.4 Update the AOS
monitoring matrix andmarktheinquiry,
request for assistance,
andcomplaints/grievances
as responded/closed.
TOTAL

NONE

576

5 Minutes

DSWD AOS
DirectorDirector IV

5 Minutes

DSWD AOS
DirectorDirector IV

1 hour and 15
MinutesDISASTER RESPONSE MANAGEMENTBUREAU(DRMB)FRONTLINE SERVICES

577

1. Processing of Relief Augmentation Request by DSWD Field Offices
This process intends to provide a system on receiving, recording, approving anddetermining the requirements for request for resource augmentation to the Local
Government Units (LGUs) in response to the needs of the families affected by disasters,
calamities, and pandemic. Likewise, it aims to ensure that management and mobilizationof food and non-food items (FNIs) are done in an effective, efficient, timely andcoordinated manner.
This procedure applies to the processes to be undertaken in providing relief
augmentation to the LGUs during disaster operations and other calamities and the
pandemic. It covers the receipt of the Field Office/s request until the delivery or releaseof welfare goods. However, special requests from Legislators are not covered by thisservice. Assistance through congressional requests are considered direct assistancefrom the DSWD to the disaster victims subject to usual accounting and auditing rules.
Further, requests for FNIs that are not disaster related are not covered in this process.
Office or Division:

DSWD Field Offices (FO)Classification:

Complex

Type of Transaction:

G2G - Government to Government

Who may avail:

Local Government UnitsCHECKLIST OF REQUIREMENTS
WHERE TO SECURELGU Request, with either of the following
attachments: Situational Report / Disaster
Incident Report and its relative attachments Provided by the concerned LGU
based on existing guidelines - (1 original or 1
electronic copy)
FEES
PROCESSINPERSONCLIENT STEPSAGENCY ACTIONS TO BE
G TIMERESPONSIBLE
PAID
1. Send a request
1.1 Receive theletter addressed to the request and logs the
Office of the Regional documents, andRegional Director
None
5 Minutes
Director with either of route LGU request
DSWD Field Office
the following
to Disasterattachments:
Response
Situational Report /Management578

Disaster Incident
Report and its relative
attachments based on
existing guidelines.

Division (DRMD)
Chief

1.2 DRMD Chiefshall endorse therequest to Disaster
Response andRehabilitation
Section (DRRS)Head for review
1.3 Conduct desk
review / assessment
and validation ofrequest: review,
validate, and assess
the request throughthe Local Disaster
Risk Reduction andManagement
Council (LDRRMC)
of requesting LGUs,
or through review ofthe following
reports, if available:

None

None

a. latest
Disaster
Response
Operations
MonitoringandInformation
Center(DROMIC)
Reportb. Rapid
Damage579

10 Minutes

Chief
Disaster Response
Management Division

2 Hours

Head
Disaster Response
and Rehabilitation
SectionAssessment
and Needs
Analysis(RDANA)
Reportc. DSWD
Predictive
Analytics
If assessed to beinvalid, proceed toAgency Action Step
1.9
1.4 Coordinate with
the Regional
Resource Operation
Section (RROS)
Head / Staff tovalidate availabilityof FNI Resources
for augmentation to
LGUs, and to
determine otherlogistics
requirements.

None

580

30 Minutes

Head
Disaster Response
and Rehabilitation
Section1.5 If FNIs are notavailable, prepare a
Request Letter for
Augmentation of FNIResources from the
Office of theUndersecretary for
Disaster Response
Management Group(OUS-DRMG),
attention Disaster
Response
Management
Bureau (DRMB).

HeadDisaster Response
and Rehabilitation
SectionNone

1 HourIf FNIs areavailable, prepare
Requisition
Issuance Slip (RIS) /Issuance Form (IF)(c/o RROS) andResponse Letter to
LGUs (c/o DRRS),
and endorse to the
DRMD chief
1.6 Division Chiefshall review all
documents; provide
recommendation;
initial pertinent
documents; andendorse to theAssistant Regional
Director forOperations (ARDO).
If documents are notin order, return toAA #1.3.

and/orHead
Regional Resource
Operation Section

None

581

1 HourChiefDisaster Response
Management Division1.7 Review all
documents andproviderecommendations; iffound in order initial
RIS/IF and otherpertinent documents
and endorse to the
Regional Director. If
documents are notin order, return toAA #1.6None

1 HourAssistant Regional
Director for Operations
DSWD Field Office

1.8 Approval /Disapproval of RD,
and route to DRMD
for action.

None

1 HourRegional Director
DSWD Field Office

1.9 Send a
response letter to
LGUs regarding thestatus of theirrequest letter. If therequest is approved,
finalize the scheduleof delivery/hauling ofgoods from DSWD
warehouse to LGU.

Chief
Disaster Response
Management DivisionNone

1.9.1 Forward
RIS/IF and/or
Assessment Report,
and/or approved
LGU Request Letter
to RROS Head /Staff for release ofgoods

1 Hour and 30
Minutes
Head
Disaster Response
and Rehabilitation
Sectionand/orHead
Regional Resource
Operation Section582

2. Receive response
from DSWD. If therequest is approved,
confirm / agree on theschedule of delivery /hauling of goods.

2.1 Facilitate
preparation andsignature of Delivery
Receipt by RROS
Head;

Head
Disaster Response
and Rehabilitation
SectionNone

1 HourHead
Regional Resource
Operation Section

2.2 Facilitate
release of goods to
LGUs as per thedelivery plan agreed
upon by both DSWD
and the requestingLGU.
2.2.1. Should there
be any delays fromthe agreed delivery
plan, notify the LGU
in writing throughelectronic mail or
short message
service (SMS) on
the reason and thefinal date of release.
3.1 Receive requested
goods through haulingor delivery and sign
the receipt of RIS/IF
and Delivery Receipt /Issuance Receipt.

3.1.1 Fill-out Client
Satisfaction

3.1 Ensure signed
receipts of RIS/IF
and Delivery
Receipt / Issuance
Receipt by receiving
LGU and administer
Client Satisfaction
Measurement Form
(CSMF) upon

or

None

within 5 Days,
5 Hours and
45 Minutes

Head
Disaster Response
and Rehabilitation
Sectionor
Head
Regional Resource
Operation Section

Head
Disaster Response
and Rehabilitation
SectionNone

1 Houror
Head
Regional Resource
Operation Section

583

Measurement Form
(CSMF)

receipt of requested
goods.
3.1.1 Report on therelease of FNIs thru
submission of any of
the following –* Summary Report* Feedback
Report* Signed RIS* Delivery
Receipts* FNI
Augmentation and
Delivery Report– reflecting releaseof goods to the
DRMD Head and
DROMICFor the processing of request - 1
Day, 2 Hours, 15 Minutes

TOTAL

None

584

For full delivery of the approved
augmentation based on the delivery
plan agreed upon by both DSWD
and the requesting LGU including theprocessing of request, and as
consistent with the EODB Law - 7
Days

PROGRAM MANAGEMENT BUREAU(PMB)FRONTLINE SERVICES

585

1. Auxiliary Social Services to Persons with Disabilities
As a part of Auxiliary Social Services and in support to the Magna Carta for Persons
with Disabilities, the DSWD through our Field Offices provides augmentation support
under the Medical assistance, Educational assistance, Burial Assistance andLivelihood Assistance for Persons with Disabilities specifically with those Physical
Disabilities, Visual Disability and Learners with Disabilities. In doing this, theDepartment’s aim is to contribute to the Physical Restoration, self, and social
enhancement of Persons with Disabilities to attain more meaningful and contributing
members of society.
Office orDivision:

DSWD Field Offices I-XII, CAR, CARAGA and NCR (Protective Services
Division/Unit, Community-Based Services Unit/ Section)

Classification:

Simple/ Complex

Type of
G2C- Government to Citizen
Transaction:
Who may avail: Filipino Children and Persons with Disabilities
CHECKLIST OF REQUIREMENTS
Provision of Assistive Devices

WHERE TO SECURE

1. Medical Certificate (Indicating Attending Physician (Hospital, Clinic, Barangay Healththe specific assistive devices Worker)
needed)2. Barangay
Indigency

Certificate

of Barangay Hall

3. Social Case Study Report/ Local Government Unit or Medical Social Service
Case Summary
4. 2x2 Picture or 1 whole body Client
picture5. Request letter
Client*Provision of the assistance is still based on the record of availments of the client andassessment of Social Worker.
*Documents are still subject for verification and additional documents may be required
depending on the case.

586

CLIENT STEPS
1. Persons with
Disabilities or
Familymembers of
Person with
Disability may
Visit theSWADT offices
or Field Offices(Walk-in Clients)
to submit theircompleterequirements

AGENCYACTIONS

FEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

For walk-in
clients
1.1 Social Workerof the Program
Focal Person
shall receive andreview
the required
documents.

None

3-5 minutes

Section Head
Community Based Services

1.2 Interview andassessment of
Persons with
Disability needs

None

5 minutes

Section Head
Community Based Services

1.3 The FO Focal
Person/ Social
Worker or
SWADT Social
Worker decides
with the Personwith Disability/
family member/
guardian shalldecide what
services can beprovided to theclient.
1.4 For AICS, FO
Social Worker/
Focal Person
shall provide
referral letter orendorsement to
CIS or SWADT

None

5 minutes

Section Head
Community Based Services

10 minutes

Division Chief
Protective Service Division

TOTAL

NONE
587

25 minutes

2. Implementation of Government Internship Program (GIP) to Central
office and Field Offices
The Government Internship Program is part of the Kabataan 2000 program of thegovernment. It was developed with the end goal of providing an opportunity for bothout-of-school and in-school youths to a hands-on experience of working in various
government agencies, which they could later use when they later decide to be part of
the government workforce. This is likewise an opportunity for them to learn life skills in
the workplace at the same time earn money to augment their school needs.
Office or Division:
Classification:
Type of Transaction:
Who may avail:
CHECKLIST OF REQUIREMENTS
A. Application as participants of the
program
1. Duly accomplished Application Form
2. Photocopy of PSA issued BirthCertificate of the Youth or any
government issued ID indicating the dateof birth – youth must be aged 18-25 years
old.
3. Recent School registration form or
certification from the school indicating therecent year/semester of the applicant’s
school attendance.
4. Photocopy of income tax return (ITR) of
parents/head of the family/guardian orBarangay Certificate of Indigency
confirming that family is residing in thebarangay.

Program Management Bureau - Sectoral
Programs Division, Protective Services Division- Field Offices I - XII, CAR, CARAGA, NCR
SimpleG2G – Government to Government
Filipino Youth (18 – 25 years of age)
WHERE TO SECURE

DSWD Central Office andField Offices
Philippine Statistics
Authority (PSA) Concerned Government
Agencies
SchoolBarangay or Concerned
Office/s of the parents

588

CLIENT STEPSAGENCY
FEES TOPROCESSINGACTIONS
BE PAID
TIME
I. Pre-Implementation Phase

PERSONRESPONSIBLE

Prior to the submission of the application, a notice of acceptance of the applicant shall becascaded with the deadline of the submission of the application form and other needed
documents. (The announcement can be done during flag-raising ceremonies, through a press
release and radio announcements. For the Field Office, a letter/notice of Acceptance ofApplications will be sent to the identified LGU recipient.)
1.1 Issuance ofApplications
forms
1.1.1 Issuanceservice
1. Application orsequence
Registration
number
1.1.2 Encodingof the client’s
information in
Spreadsheet)None

10 minutes

Social Welfare Officer IV
Community Based Services
Section

2. Submit therequired
documents to the
DSWD
Central
Office/Field Office

None

1 day

Social Welfare Officer IV
Community Based Services
SectionNone

2 daysSocial Welfare Officer IV
Community Based Services
Section

None

1 day

Social Welfare Officer IV
Community Based Services
SectionNone

2 daysSocial Welfare Officer IV
Community Based Services
Section

2.1 Screen therequired
documents its
authenticity

3.1
Conduct
3. Wait for the table
resultofthe Assessment ofAssessmentof the applications
applications
based on thequalifications.
4. Received the
4.1 Notify the
notificationofqualifiedqualifiedapplicants forapplicantsforthe Interview
interview
5.
Attendthe 5.1
Conduct
interviewat actual
DSWD
Central interviews with
Office/Field Office the applicants.

589

6.1 Final screen
the applicants(All
qualifiedapplicants shallbe notified of
6. Wait for the the next steps
notification on the to take while
None
1 day
status of your the applicants
application
who did not
qualify shall stillbenotifiedabout the statusof
theirapplication)
II. Implementation Phase
7.1
Conductorientation with
7.
Attend theselectedNone
1 day
Orientation
participants
about the GIP
program)
8.1 Assist and8. Render service monitor
the30 working
in the area of youth in their
None
days
assignmentareaofassignment
9. 1 Conduct
9. Attend Capacity capacity
None
1 day
Building Activities building
activities
10. 1 Provide
stipend to theyouth (Stipend
10.
Receiveis 75% of the
None
1 day
stipendcurrent regional
minimum wagerate)
III. Post-Implementation Phase
11.Conduct
11.
Attendprogram
ProgramNone
1 day
evaluation
Evaluation Activity
activity
590

Social Welfare Officer IV
Community Based Services
SectionSocial Welfare Officer IV
Community Based Services
SectionSocial Welfare Officer IV
Community Based Services
SectionSocial Welfare Officer IV
Community Based Services
SectionSocial Welfare Officer IV
Community Based Services
SectionSocial Welfare Officer IV
Community Based Services
SectionTOTAL:

None

Pre-Implement
ation Phase - 7
Days
Implementation Phase33 Days
Post-Implemen
tation Phase 1 Day

3. Implementation of the Supplementary Feeding Program
The enactment of the Republic Act 11037 or the Masustansyang Pagkain Para sa
Batang Pilipino Act institutionalized the implementation of the Supplementary Feeding
Program which is the provision of food on top of the regular meals to children ages 2-4
years old enrolled in Supervised Neighborhood Playgroup (SNP), 3-4 years old children
enrolled in the Child Development Centers (CDC) and 5-year-old children not enrolled in
DepEd but is enrolled in the CDCs.
Office or Division:

Protective Services Division Field Office I-XII, CARAGA, CAR, NCR,
BARMMClassification:

Highly TechnicalType of Transaction:

G2G-Government to Government

Who may avail:

Local Government UnitsCHECKLIST OF
WHERE TO SECUREREQUIREMENTS
Duly
signedMemorandumof
Agreement (MOA) or Local Government Unit (Office of the Mayor/ C/MSWDO)
Memorandumof
Understanding (MOU)
Certified True Copy of
Sangguniang
Bayan Local Government Unit (Office of the Mayor)
Resolution

591

Duly signed
Proposal

Project

Local Government Unit (Office of the Mayor/ C/MSWDO)

C/MSWDO ( Child Development Center/ Child Development Worker)/
WeightMonitoring(Supervised Neighborhood Play/ Supervised Neighborhood Play
Report (Form 3.A)
Worker)Masterlistof C/MSWDO ( Child Development Center/ Child Development Worker)/
Beneficiaries(Form (Supervised Neighborhood Play/ Supervised Neighborhood Play
2.A)
Worker)Master list of Child
Development Centers Local Government Unit (C/MSWDO)(Form 2.B)
*These documentary requirements are presented to the DSWD Field Office personnel.

CLIENT STEPSAGENCY ACTIONSFEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

I Social Preparation for the Implementation of SFP (LGU to Field Offices)
DSWD Field Office SFP
1. LGU to
1.1 Receive andNone
3 days
Focal Person / Unit Headsubmit thereview the
DSWD Field Officerequired
completeness of the
documents for
documents submitted
the program
inclusion per
Day CareCenters/
Supervised
Neighborhood
Play
DSWD Field Office SFP
1.2 Process theNone
20 days
Focal Person/ Unit Headsubmitted documents
DSWD Field Office
for inclusion in the
programbeneficiaries592

2. Comply with
the necessary
signatures/action needed
for theprocessing of
the documents.

None

None

20 days

DSWD Field Office SFP
Focal Person/ Unit HeadDSWD Field Office

2.2 Proceed with theprocessing of the
procurement ofcommodities

None

20 days

DSWD Field Office SFP
Focal Person/ Unit HeadDSWD Field OfficeNone

20 days

DSWD Field Office SFP
Focal Person
Regional Director
Finance staff
DSWD Field Office

If TOF is allowed,
review eligibility of
LGU based on
previous
performances inprogramimplementation andtimely and complete
liquidation.
If LGU is eligible,
facilitate signing andNotarization ofMemorandum of
Agreement (MOA)
between LGU and
DSWD FO.

20 days

DSWD Field Office SFP
Focal Person/ Unit HeadDSWD Field Office

1.4 Consolidate all
the submitted masterlist with nutritional
status for submissionof monthly report to
the Central Office
1.5 Keep the
document for databanking andcomparison on the
succeeding
nutritional status/
improvement of thechildren beneficiaries
2.1 Facilitate signing
and Notarization ofMemorandum ofUnderstanding(MOU) between LGU
and DSWD FO.

DSWD Field Office SFP
Focal Person/ Unit HeadDSWD Field Office593

2.3 Facilitate theprocessing andDistribution ofavailable checks /ADA for the LGU.
3.LGU to3.1. Conduct
participate to the program
programorientation/updatesorientation
and reiterates
necessary
documents, properaccomplishment, andsignatories for
submission to theField Office.
TOTAL

None

20 days

DSWD Field Office Cash
Section/Disbursing Officer
DSWD Field OfficeNone

1 day per
LGU/Province

DSWD Field Office SFP
Focal / Unit HeadDSWD Field OfficeNone

144 days

Republic Act No. 9184 or Government Procurement Reform Act - Annex C (Recommended
Earliest Possible Time and Maximum Period allowed for the Procurement of Goods andServices; Article 11, Section 37,38)
RA 7160, 54a – “The veto shall be communicated by the local chief executive concerned tothe sanggunian within fifteen (15) days in the case of a province, and ten (10) days in thecase of a city or a municipality; otherwise the ordinance shall be deemed approved as if he
had signed it”
II. Creation of Cycle Menu and Supervision of Feeding Implementation
1.1 Conduct market
research of the mostcommon andavailable food itemsin the community.

None

7days

DSWD Field Office SFP
Focal / Unit Head

2. Participate in 2.1 Solicit
the creation ofrecommendation withcycle menu
LSWDOs/focal
persons on Menu
preference perprovince
In times of
COVID-19 pandemic
and other similarNone

1 day/perprovince

DSWD Field Office SFP
Focal / Unit Head

1. Assist in the
Conduct ofMarketResearch594

emergencies,
conduct virtual
meetings with
provinces withcapacity on network
connection /gadgets
2.1.1 Draft
two-four-week cycle
menu based on themarket research
conducted, budget
and the agreed Menu
preference of the
focal persons perprovince following the
1/3 PDRI
requirements of thechildren beneficiaries
and/or DOST-FNRI
Pinggang Pinoy for
Kids..
3. Finalization of 3.1 Submit the draft
the Cycle menu cycle menu forapproval of the SFP
Focal.

DSWD Field Office SFP
Focal / Unit HeadNone

4 hours

DSWD Field Office SFP
Focal / Unit HeadDSWD Field Office SFP
fFocal / Unit Head

3.2 Approve the cycle
menu for allocation in
the purchase request.
3.3 Prepare the FoodDistribution Plan per
Mun/City, Province,
as basis in the
allocation in thePurchase Request
595

4 hours

DSWD Field Office SFP
Focal / Unit Head

20 days

DSWD Field Office SFP
Focal / Unit Head

4. Implement
the approved
cycle menu

4.1 Distribute copy ofthe menu to the LGU
SFP Focal Person forreference andimplementation.

None

20 days

5. Receive thedelivery of foodcommodities
and assist in thedelivery of foods
to thebeneficiaries
based ondistribution plan

5.1 Monitor thedelivery of foodcommodities to theimplementing LGU

None

3 days

5.2 The FO shallmonitor the feeding
implementation of
SFP by the LGUs
based on theapproved cycle
menu, target
beneficiaries andareas ofimplementation.
6.Submit the
6.1 The FO shall
Accomplishment acknowledge andReportanalyze thesubmitted
accomplishment
reports of LGUs (e.g.
Physical, Narrative,
Financial, Nutritional
status reports) andprovide technicalassistance asneeded.
6.2 The FO shallconsolidate andevaluate thesubmitted reports of

DSWD Field Office SFP
Focal / Unit Head

120 feeding days

DSWD Field Office SFP
Focal / Unit HeadNone

7 daysDSWD Field Office SFP
Focal / Unit Head

None

20 days

DSWD Field Office SFP
Focal / Unit Head596

the LGUs forendorsement to theCentral Office
TOTAL

None

198 days and 8hours

RA 11037, Section 4a – “…that the program shall include the provision of at least one (1)fortified meal for a period of not less than one hundred twenty (120) days in a year.
III. Monitoring and Evaluation (Field Office to Local Government Unit)
1. Coordinate
with the Field
Office fortechnical
assistance

1.1 PrepareNonemonitoring andtechnical assistanceplan for the
implementation of thecurrent SFP cycle
based on the result of
the program review
submitted by theLGUs.
1.1.1 Field Office
may conduct spot
checks to assess andmonitor the
implementation(delivery/feeding/weig
hing, quality andquantity etc.).
1.1.2 Notify the Local
Government on theschedule of theactual visit and/or
virtual provision oftechnical assistance
1.1.3 Prepare theTravel Order and/or
Virtual Link for theTechnical Assistance
1.2 Provide technicalassistance througheither demo, actual

4 hours

Focal Person/ Unit HeadDSWD Field Office

3 days per LGU
DSWD Field Office SFP
Focal / Unit Head

1 day
DSWD Field Office SFP
Focal / Unit Head

1 day

7 days597

Focal Person/ Unit HeadDSWD Field Office2. Provide
feedback,
issues andconcerns on the
SFP
implementation

observation of theprocedure and / orvirtual provision oftechnical assistanceensuring LGUs
compliance to
EODB-ARTA
requirements such as
the SFP guidelines,
among others.
2.1 Discuss thesalient findings andrecommendations to
the Local Chief
Executive during theExit Conference.

1 day

2.2 Prepare theFeedback Report andConfirmation Reportto the LGU.
2.2.1 Approve thefeedback report andconfirmation report.
Focal Person shall be
responsible for any erevisions and other
instructions in the
feedback report andconfirmation report.
2.2.2 Log the
document number ofthe confirmation
report in the DTS.
2.2.3 Endorse to
Records Unit /Section.

2 Days and 10
minutes

DSWD Field Office SFP
Focal / Unit HeadDSWD Field Office SFP
Focal / Unit HeadRegional Director

Outgoing Administrative
Staff
Outgoing Administrative
Staff

598

3. Respond to
ClientSatisfaction
Survey Form

3.1 Transmits theapproved
confirmation report to
the LGU and request
the LGU counterpart
to respond to the
Client Satisfaction
Survey relative to theTA through a Google
form
Total

c/o records unit

Outgoing Administrative
Staff /SFP

None

15 days 4 hours
and 10 minutes*For procurement process, kindly refer to Citizens Charter of Procurement
Management Service/ Section

4. PLHIV Referral for Care and Support Services
In compliance with Section 35 of the Implementing Rule and Regulations of thePhilippine AIDS Prevention and Control Act of 1998 or RA 8504, the DSWD has
developed a referral system to assist Persons Living with HIV and AIDS in accessing
available care and support services. The new Philippine HIV and AIDS Policy Act or RA
11166 also cites the use of the Department’s Referral Mechanism for various
stakeholders to protect and promote the rights of PLHIVs and affected families.
This mechanism aims to ensure access of PLHIV to a quality and timely delivery ofservices and is also intended to facilitate coordination between and among
service-providers.
Office or Division:
Classification:
Type ofTransaction:
Who may avail:

Field
Office(Protective
Services
Community-based Services Unit / Section
SimpleG2C - Government to Citizen

Division

Persons-living with HIV and their affected families

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

One (1) valid identification card of theclient or person to be interviewed:
599

/

Unit,

●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●

PhilSys ID
UMID ID, SSS, or GSIS ID
Philhealth ID
Driver’s License
PRC IDOWWA ID
DOLE ID
PAG-IBIG ID
Voters ID or Voter’s Certification\
Postal ID
Philippine Passport
NBI Clearance
4Ps IDPWD ID
Solo Parent ID
City or Municipal ID
Barangay ID
Office of Senior Citizen Affairs(OSCA) ID● Police Clearance● or any ID preferably with validity
date, and picture and signature of
the client in extreme justifiable
circumstances,a
Barangay
Certification certifying the identityof the client may be presented inlieu of an ID Card
SignedAuthorization
applicable)

Letter● Philippine Statistics Authority● Social Security System or Government
Service Insurance System● Philhealth● Land Transportation Office● Professional Regulation Commission● Overseas Workers Welfare Administration● Department of Labor and Employment● Pag-Ibig Fund
● Commission on election● Post Office● Department of Foreign● National Bureau of Investigation● Department of Social Welfare andDevelopment● Local Government Unit
● Police Station● Barangay Hall

(if Beneficiary of Assistance except for those who
do not have the capacity to act or below 18 years
oldForm 1: Intake Form
Informed Consent
Form 2: Referral for Service
Medical Certificate or Clinical Abstract
AGENCYCLIENT STEPSACTIONS

Referring Agency
HIV Treatment Hub;Designated HIV Treatment Facility
FEES TO PROCESSINGPERSON
BE PAIDTIMERESPONSIBLE

600

1. Secure aqueuing number

2. Present self anddocuments forassessment andreview

1.1 Provide clientwith queuing
number
2.1 Receive andreview submitted
documents

None

None

2.1.1 Check theclient’s record on
existing database,e.g. Crisis
Intervention
Monitoring
System, to check
whether client had
sought assistancewithin the last
three (3) months
If a client iseligible based on
frequency and/or
type ofassistance lastprovided, the staff
shall further
assess documents
presented
If client is not
eligible, staff shallprovide reasonsfor non-eligibility
and shall provide
further instruction /601

5 minutes

40 minutes

DSWD Personnel(Administrative
Staff)
Section Head
Community-based
Services Sectioninformation toclient2.1.2 Conduct
interview withclient to further
gather information
and/or forclarification
2.1.3 If necessary,coordinate with thereceiving agency
for validation
3. Fill-out
necessary fields inthe prescribedforms

3.1 Handout
copies ofprescribed forms
to clientNone

20 minutes

Section Head
Community-based
Services Section

80 minutes

Section Head
Community-based
Services Section

3.2 Ask client tofill-out necessary
fields and provide
instructions
4. Submit theaccomplishedforms

4.1 Collectaccomplished
forms

None

4.2 Review andcompletely
accomplish forms
4.3 The DSWD
Social Worker
Officer shalldetermine theamount that is602

appropriate andresponsive to theneeds of the client
4.4 Preparevouchers andother financial
documents
4.5 Submit forms
and supporting
documents to the
Authorized
Approving Officer
4.5 Compile
approved
documents
5. Client received
5.1
assistance or any
Re-confirmation of
relevant documents client’s identity
for claiming ofassistance (e.g.
accomplished Form
3: referral for
Service or stub)None

5.2 Releasing ofassistance toclientIf outright cash,
ask client to checkthe actual amountreceived603

15 minutes

Community-based
Services Section
HeadIf Guarantee
Letter, advise
client to review thecorrectness of thepersonal
informationreflected in the
document
If a client shall bereferred again toanother office
and/or agency,
the social worker
shall accomplish
Form 3: Referral
for Service.
6. Accomplish
Client Satisfaction
Survey from

6.1 Issue Client
Satisfaction
Survey Form

None

20 minutes

6.1.1 Collectaccomplished form
TOTAL

NONE

180 minutes
or three (3)hours forOutright
Cash

One (1) day
or 24 hours
for a
Guarantee
Letter.

604

Community-based
Services Section
Head5. Procedure in the Implementation of the Social Pension for Indigent
Senior Citizens (SPISC)The Social Pension for Indigent Senior Citizens (SPISC) is a social protection scheme
for the welfare of senior citizens in compliance with the Republic Act No. 9994 or the“Expanded Senior Citizens Act of 2010” which institutionalized social protection tosenior citizens by providing additional government assistance to indigent senior citizens
which aims to augment the daily subsistence and other medical needs of the eligible
beneficiaries based on the eligibility criteria as mentioned below.

Office or Division
Classification
Type ofTransaction

Program Management Bureau (PMB) - Older Persons Unit
Regional Social Pension Unit (RSPU) in Field Offices I, II, III,
IV-CALABARZON, IV-MIMAROPA, V, VI, VII, VIII, IX, X, XI, XII, CARAGA,
CAR, NCR, and MSSD-BARMM
Highly Technical
G2G-Government to Government; G2C-Government to Citizen
Indigent senior citizens who are:a)

Who may avail:

b)
c)
d)

60 years old and above indigent senior citizens who are frail,
sickly, bedridden or with disability;
No permanent source of income;No regular support from family or relatives; andNo pension from GSIS, SSS, PVAO and other insurance agencies

CHECKLIST OF REQUIREMENTS
One (1) photocopy of the OSCA ID or
any Valid Government-Issued ID
indicating the birth date of the seniorcitizens such as but not limited to thefollowing:
1. PhilSys ID
2. Driver’s License
3. Philhealth ID
4. Voter’s ID
5. Postal ID
6. Federation ID

WHERE TO SECURE

OSCA at the Local Government Unit or any
Government Agency issuing the listed identification
cards.

605

*The indigent senior citizen applicant
is likewise encouraged to present theoriginal copy of his/her OSCA ID or
valid ID for further information
verification.
The indigent senior citizen applicant shall inquire
and/or submit the needed documentary
requirements to the following:

One (1) original copy of the fully
accomplished and signed Social Pension
Application Form

1. Barangay Senior Citizens Association(BSCA)
2. Office for Senior Citizens Affairs (OSCA)
3. Local Social Welfare and Development Office(LSWDO)
4. DSWD Field Office through the Regional
Social Pension Unit (DSWD FO-RSPU)
5. DSWD Central Office through the Older
Persons Unit under the Program
Management Bureau (DSWD CO-OPU)
BSCA/ OSCA/ LSWDO/ DSWD FO-RSPU toprovide one (1) copy of the Social Pension
Application Form to the indigent senior citizen
applicant.
*no application is processed in the DSWD CO-OPU.
All applications will be endorsed to the DSWD
FO-RSPU.

AGENCY
FEES TOPROCESSINGPERSONACTIONS
BE PAIDTIMERESPONSIBLE
APPLICATION AND PRESENTATION OF NECESSARY DOCUMENTARYREQUIREMENTS OF THE INDIGENT SENIOR CITIZEN TO THE SOCIAL PENSIONPROGRAMCLIENT STEPSI.

*The same client steps shall be applied to indigent senior citizens re-applying to theprogram due to possible previous removal or inactivity to the social pension.
A. INDIGENT SENIOR CITIZEN APPLIES FOR SOCPEN THROUGH EITHER OF THE
FOLLOWING OFFICES LOCATED AT THEIR CITY/ MUNICIPALITY
a. Barangay Senior Citizens Association (BSCA)
b. Office for Senior Citizens Affairs (OSCA)
606

c. Local Social Welfare and Development Office (LSWDO)*As recommended, the LGU processes shall be excluded from this citizens’ charter thus the
LGUs shall prepare a Citizens’ Charter to ensure accountability and responsiveness between
the DSWD and LGUs. Nonetheless, it must be noted that SocPen application processing
through the BSCA/OSCA/LSWDO is the most utilized service modality in the regions.
B. INDIGENT SENIOR CITIZEN APPLIES FOR SOCPEN THROUGH THE DEPARTMENTOF SOCIAL WELFARE AND DEVELOPMENT FIELD OFFICE - REGIONAL SOCIALPENSION UNIT (DSWD FO-RSPU)
1. The indigent
1.1.The DSWD
senior citizen
FO-RSPU
Division Chiefapplicant goes
Focal/Staff is to(Social Welfare
to the DSWD
provide a copy
Officer IV or V)
FO-RSPU toof the Social
None
None
apply for his/
PensionProtective Services
her possible
Application
Divisioninclusion in theForm to theSocial Pension
Indigent Senior
Program.
Citizens.
2.1.The DSWD
FO-RSPU
Focal/Staff shallassist theindigent seniorcitizen applicant
30 minutes
2. The indigent
in filling up thesenior citizen
form and*processing
applicant fills up
provide thetime for theDivision Chiefand submits thenecessary
indigent senior(Social Welfare
accomplishedinformation to
citizen to
Officer IV or V)
Social Pension
the senior
Nonecomplete
Protective Services
Programcitizenhis/her
Application
regarding his
presentation of Division
Form to theapplication.
interest to
DSWD
apply to
FO-RSPU
2.1.1.The DSWD
SocPen at the
FO-RSPU
RSPU.
Focal/Staff shallaccept andverify thecompletenessof the607

accomplishedapplication form
together withone (1) original
and/orphotocopy of
the OSCA ID or
any valid
government-iss
ued ID
indicating thebirthdate of thesenior citizenpresented.
2.1.2 The DSWD
FO-RSPU
Focal/Staff shallnotify and/or
endorse theconcerned
LGUs for initial
validation of
applications
such asconfirmation ofresidence, etc.
upon receipt ofapplications
from walk-in
clients.
Note: The DSWD
FO-RSPU
Focal/Staff may
provide one (1)photocopy of thereceived
application form to
the indigent seniorcitizen for record
purposes.
608

It is further
recommended thatthe applicant
presents his/her
original copy of
OSCA ID and/or
any
government-issued
IDs for verification
purposes.
C. INDIGENT SENIOR CITIZEN GOES TO THE DSWD CENTRAL OFFICE - OLDERPERSONS UNIT TO SIGNIFY INTEREST IN APPLYING TO SOCPEN FOR
ENDORSEMENT TO THE DSWD FO - RSPU
1.1. The DSWD
CO-OPU
receives andinterviews theindigent seniorcitizen applicant
through walk-in,
phone-in, and
1. The indigent
email inquiries
senior citizen
to get theapplicant goes
following
to the DSWD
information for
CO-OPU toreferral to thesignify interest
appropriate
in applying toField Office:30 minutes
the Social
Pensiona. Name
Sectoral Programs
Program as ab. Age and*processing
Division Chief underpossible
Birthdatetime for the
Programbeneficiary.
c. AddressNone
indigent senior
Management Bureau
d. Contact
citizen to
Information
complete(Social Welfare
e. Otherhis/her
Office IV or V)
pertinent
presentation ofdetails oninterest totheapply toapplication
SocPen at the
DSWD CO
609

Note: There shallbe no processingof programapplications being
done at the Central
Office level.
The RSPU shallconduct thenecessary
application
procedures.
All application
requests received
by the DSWD
CO-OPU shall be
officiallycommunicated withthe senior citizen’s
information to theirrespective DSWD
FO-RSPU for
action.
It is further
recommended thatthe applicant
presents his/her
original copy of
OSCA ID and/or
any
government-issued
IDs for verification
purposes.
II. THE INDIGENT SENIOR CITIZEN APPLICANTS WILL BE SUBJECTED FOR
VALIDATION AND ASSESSMENT BASED ON THE PROGRAM CRITERIADivision Chief
2. The indigent
2.1.DSWD(Social Welfare
senior citizen
FO-RSPU
Officer IV or V)
applicantFocal/ Staff
None
1 hourProtective Services
undergoesshall schedulevalidation andand inform
Division610

assessment todetermine if he/sheis eligible for thesocial pension.

through awritten letter
and/or othertangiblemeans ofcommunication such as
email/ text
message, etc.
the OSCA/LSWDO onthe conduct ofvalidation andassessment
based oneither/or of thefollowingreceived
consolidated
and certified
list from theLSWDO/
walk-inapplicants/
referrals fromdifferent
stakeholders
to the RSPU,
as follows:*maximumprocessing forthe conduct of
the interviews
duringvalidation perapplicant.

a. List of
potential
beneficiaries - new
applications
b. List of
potential
beneficiarie
sre-application (if any)

611

OSCA Head/
Representative
LSWDO Head/
Representative

c. List ofdelisted andreplacement
beneficiarie
s forinclusion inthebeneficiarie
s to bevalidated/
re-validated
by theRSPU.
2.2DSWD
FO-RSPU
Focal/ Staff
shall take thelead in the
conduct of thevalidation of theindigent seniorcitizenapplicants,
validating theinformation
provided, using
the General
Intake Sheet(GIS) todetermine theeligibility to theprogram.
2.2.1.
Assessment of
the beneficiary
will be written in
the General
Intake Sheet(GIS) or theSocial Pension
Beneficiary612

Update Form(SPBUF) andshall be thebasis for the
final list of
beneficiaries tobe encoded in
the Social
PensionInformation
System (SPIS)
and endorsedforcross-matching
to theDSWD-OPU.
2.2.2. The
LSWDO shallalso submit thelist ofdelisted/replace
ment SocPen
beneficiaries forvalidation andassessment.
Note: Validation
and assessment ofpotential
beneficiaries shallbe done throughan interview during
the home visit.
III. THE SOCIAL PENSION BENEFICIARY IS NOTIFIED, GOES TO THE PAYOUT VENUE
AND RECEIVES HIS/ HER STIPEND
Division Chief
3.1 The DSWD
3. The SocPen(Social Welfare
FO-RSPUbeneficiary is
Officer IV or V)
Focal/ Staff
notified of his/ her
None
None
shall endorse
Protective Services
qualification to theto theDivisionprogram.
OSCA/LSWD
613

4. Appear during
the payout
schedulea. Present theoriginal
and/orphotocopy
copy ofhis/her
OSCA ID or
any valid
governmentissued
ID/federation ID
indicating
his/her dateof birth.

O theapproved listof SocPen
beneficiaries.
The OSCAHead shallthen notify thesenior citizen
through awritten letter
and/or othertangiblemeans ofcommunication such as
email/ text
message, etc.
of his/herinclusion as abeneficiary of
the program.
4.1 The DSWD
FO-RSPU
Focal/ Staff
and/or the
LGU shallconduct a brieforientation to
the SocPen
beneficiaries
and/or theirauthorized
representatives on theprocedure of
the program.

OSCA Head/
Representative
LSWDO Head/
Representative

12 hours

None

4.1.1 The DSWD
FO SDOs/LGU SDOs
shall ensure
the614*maximumprocessing
time a social
pensionbeneficiaryundergoes in apayout as it
depends on thenumber of
SocPenbeneficiaries
present at thepayout toDivision Chief(Social Welfare
Officer IV or V)
Protective Services
Division
Identified DSWD or
LGU SDOs(*positions ofassigned SDO shalldepend on the FOs
and LGUs)
BSCA Head/
Representative
OSCA Head/
RepresentativeIn cases of SocPen
beneficiary who
cannot personallyappear at thepayout venue, S/hemay designate
his/her authorized
representative andshall present andsubmit the original
and photocopy ofthe following
requirements:

completenessandauthenticity ofthe presented
requirements
by the SocPen
beneficiary
beforereleasing thestipend.

receive his/herstipend.
** Please notethat the payout
for onebarangay is awhole-day
activity andmay take up to
5 days for thewhole LGU.

a. Authorized
representati
ve's valid
governmentissued ID or
any valid
certificate
such as birthcertificate,etc.
b. SocPen
beneficiary's
OSCA ID or
any valid
governmentissued ID.
c. Authorization/certification
letter fromthebeneficiaryindicating
the name oftheauthorized
615

LSWDO Head/
Representativerepresentati
ve and thereason/s ofinability topersonallyclaim his/herstipend at
the time ofthe payout.
IV. FILLING OUT OF THE CLIENT SATISFACTION MEASUREMENT FORM
5.1 The DSWD
FO-RSPU
Focal/Staff toassist the SocPen
5. The SocPen
beneficiary or
beneficiary or
his/her authorized
his/her authorized
representative inrepresentative shalltheaccomplish theaccomplishment ofClient Satisfaction
the CSMF.
Measurement
Form (CSMF) to
Division Chief
5.1.1 The
rate the services(SocialWelfareDSWD
provided by the
Officer IV or V)
FO-RSPU
DSWD.
Protective Services
Focal/Staff
shall ensure
DivisionThe
None
5 minutes
confidentiality
accomplishedand proper
CSMF shall beconsolidation ofsubmitted to thethe CSMF for
DSWD FO-RSPU
subsequent
Focal/Staff.
submission to
the CART
Secretariat as
MOVs.
TOTAL:
None
13 hours and 40 minutes for the
total processing time a SocPen
Beneficiary and/or his/herauthorized representative
undergoes from application,
validation, notification, payout, and616

accomplishment of CSMF
regardless of where s/he applies.
*Processing time depends on thenumber of beneficiaries per
Barangay, per LGU, and theoutput capability of SDOs.
NOTE: This Citizens’ Charter (CC) is limited to the DSWD processes involving theclient - the indigent senior citizen applicant and the SocPen beneficiaries. The CC
shall cover the following procedures, as follows: (1) application and presentation of
documents of the indigent senior citizen, (2) participation of the indigent seniorcitizen in the validation and assessment, (3) notification and attendance of the
SocPen beneficiary to the cash payout through the DSWD or LGUs under TOF, (4)Filling out of the CSMF of the SocPen Beneficiaries or his/her authorized
representative.
Other DSWD processes not directly involving the client shall be separated andincluded in the program's Standard Operating Procedures. The processing of
eligibility and release of cash advances of the social pension payment is a separate
process being done by the DSWD Field Office in coordination with the concerned
LGUs.
The SPISC is currently implementing two modes of payments, (a) Cash Payment
through identified SDOs and (2) Transfer of funds to LGUs, hence, there may bedifferences in the turnaround/processing time. The SocPen Team needs staff
augmentation from other programs/units for the conduct of simultaneous pay-outs
considering the huge number of beneficiaries per region. It is further noted that the
program has no plantilla personnel hence, the pay-out depends on the number of
SDOs of other programs/units who are available to handle the social pension cash
advances.
The Turnaround/ Processing time depends on the social pension beneficiary’s
capacity, availability of the DSWD Field Office identified SDOs, schedules of payout,
number of social pension beneficiaries present at the conduct of the payout, andother geographical location/ logistical requirements as agreed upon by the FOs and
LGUs. .

617

6. Provision of Assistance to Person living with HIV (PLHIV) Persons
Living with HIV (PLHIVs)
As part of the DSWD’s psychosocial care and support services for persons living withHIV (PLHIV) and their affected families and in accordance with Section 36 of RA 11166,
the Department, through its Field Offices (FOs) provides economic assistance foreducation, livelihood, burial/funeral, transportation, medical, and food. These forms ofassistance are meant for individuals and families of PLHIV in need of social welfare anddevelopment interventions.
The direct provision of these assistance aims to mitigate the impact of HIV and AIDS on
affected individuals and their families, assuring their well-being and contributing to theoverall response of the national government to HIV and AIDS
Office or Division:

Protective Service Division
Field Office I-XII, CARAGA, CAR, and NCRClassification:

SimpleType of Transaction: G2C- Government to Citizen
Who may avail:

People-living with HIV (PLHIVs) and their affected families

CHECKLIST OF REQUIREMENTS
One (1) valid identification card of theclient/ person to be interviewed;

WHERE TO SECURE● PhilSys ID

Philippine Statistics Authority● UMID ID, SSS or GSIS ID

Social Security System or Government Service
Insurance System● Philhealth ID

Philhealth● Driver’s License

Land Transportation Office● PRC ID

Professional Regulation Commission● OWWA ID

Overseas Workers Welfare Administration● DOLE ID

Department of Labor and Employment● PAG-IBIG ID

Pag-IBIG Fund

● Voter’s ID or Voter’s Certification

Commission on Election● Postal ID

Post Office618

● Philippine Passport

Department of Foreign Affairs● NBI Clearance

National Bureau of Investigation● 4Ps ID

Department of Social Welfare and Development● PWD ID

Local Government Unit

● Solo Parent ID

Local Government Unit

● City or Municipal ID

Local Government Unit

● Barangay ID

Local Government Unit

● Office of Senior(OSCA ID)

CitizenAffairs● Police Clearance

Local Government Unit
Police Station● or any ID preferably with validity
date, and picture and signature of Barangay Hall
the client.
In extremely justifiable circumstances, aBarangay Certification certifying the identityof the client may be presented in lieu of an Barangay Hall
Identification Card.
Beneficiary of Assistance except for those who do
not have the capacity to act or below 18 years old● Designated Treatment Hub / HIV Primary
Medical Abstract or Referral Letter orCare Facility;
Accomplished DSWD Form Three (3)● Local Government Unit
Signed Authorization Letter (if applicable)

TRANSPORTATION ASSISTANCE
1.
Original and one (1) photocopy of● Police Station - Police Blotter;
supporting document/s such as, but are not● Hospitals or Clinic - Medical Abstract;
limited to, Medical Certificate, Death● Court - Court Order or Subpoena; andCertificate, and/or Court Order or● Civil Registry - Death Certificate.
Subpoena
MEDICAL ASSISTANCE FOR HOSPITAL BILL

619

1. One (1) Original and/or Certified True
Copy of Medical Certificate or Clinical
Abstract or Discharge Summary or
Alagang issued within three (3) months Medical records of the Hospital or Clinic or theand with the following information: (i) Attending Physician
final diagnosis; and (ii) complete name,license number and signature of the
Physician
2. One (1) original and one (1) photocopy
of Hospital Bill or Statement of● Statement of Account - Billing Office of the
Account (outstanding balance) with thehospitalcomplete name and signature of the● Certificate of Balance and Promissory Note
Billing Clerk; or Certificate of Balance- Credit and Collection Officeand Promissory Note signed either by
the Credit and Collection Officer orBilling Clerk.
Registered Social Worker, whether from public or
private practice, from any of the following:●
Department of Social Welfare and3. One(1) original copy of Social Case
Development;
Study Report or Case Summary.
●
Local Social Welfare and Development
Office;●Non-Government Organization; or●Medical Social Service.
MEDICAL ASSISTANCE FOR MEDICINE OR ASSISTIVE DEVICE
1.
One (1) original and/or Certified
True Copy of Medical Certificate or Clinical
Abstract or Discharge Summary or Medical records of the Hospital or Clinic of the
Alagang issued within three (3) months and Attending Physician
with the following information: (i) final
diagnosis; and (ii) complete name, license
number and signature of the Physician.
2. One (1) original and one (1) photocopy ofprescription issued within three (3) months Attending Physician from a hospital or clinic.
and with the following information: (i) date ofissuance; and (ii) complete name, license
number and signature of the Physician.

620

If the amount of assistance being requested exceeds PhP10,000.00, the following shall be
required as additional documentary requirements
1. One (1) original and one (1) photocopyof the Quotation of Medicine or Service Provider
Assistive Device
Registered Social Worker, whether from public or
private practice, from any of the following:● Department of Social Welfare and2. One(1) original copy of Social Case Development;
Study Report or Case Summary.
● Local Social Welfare and Development
Office;● Non-Government Organization; or● Medical Social Service
MEDICAL ASSISTANCE FOR LABORATORY
1. One (1) original and/or Certified True
Copy of Medical Certificate or Clinical
Abstract or Discharge Summary or
Alagang issued within three (3) months Attending Physician or from Medical Records ofand with the following information: (i) the hospital or clinic.
final diagnosis; and (ii) complete name,license number and signature of the
Physician.
Registered Social Worker, whether from public or
private practice, from any of the following:● Department of Social Welfare and2. One (1) original and/or one(1) Certified
Development;
True Copy of Social Case Study● Local Social Welfare and Development
Report or Case Summary.
Office;● Non-Government Organization; or● Medical Social Service.
If the amount of assistance being requested exceeds PhP10,000.00, the following shall be
required as additional requirements
1. One(1) original and/or photocopy of Service Provider
the Quotation of Laboratory )Registered Social Worker, whether from public or
2. One(1) original copy of Social Case private practice, from any of the following:
Study Report or Case Summary.
● Department of Social Welfare andDevelopment;621

● Local Social Welfare and Development
Office;● Non-Government Organization; or● Medical Social Service.
MEDICAL ASSISTANCE FOR LABORATORY
1. One (1) original and/or Certified True
Copy of Medical Certificate or Clinical
Abstract or Discharge Summary or Attending Physician or from Medical Records of
Alagang issued within three (3) months the hospital or clinic.
and with the following information: (i)final diagnosis; and (ii) complete name,license number and signature of the
Physician
2. One (1) original and one (1) photocopy
of laboratory requests or laboratory
Attending Physician from a hospital or clinic
protocol or Doctor's Order with name,license number, and signature of the
PhysicianRegistered Social Worker, whether from public or
private practice, from any of the following:● Department of Social Welfare and3. One (1) original and/or one(1) Certified
Development;
True Copy of Social Case Study Report●
Local Social Welfare and Development
or Case Summary.
Office;● Non-Government Organization; or● Medical Social Service.
If the amount of assistance being requested exceeds PhP10,000.00, the following shall be
required as additional requirements
Service Provider
1.
One(1) original and/or photocopy of
the Quotation of Laboratory
Registered Social Worker in public or private
practice.
2. One (1) original and/or one(1)●DSWD
Certified True Copy of Social Case●LSWDOStudy Report or Case Summary. (1●NGO
Original or Photocopy)●
Medical Social Service
FUNERAL ASSISTANCE FOR FUNERAL BILL

622

1. One (1) original and/or one(1)Certified True Copy of Death
Certificate or Certification from the
Tribal Chieftain
1. One (1) original copy of Promissory
Note or Certificate of Balance orStatement of Account
2. One (1) original and/or Photocopy of
Funeral Contract

City or Municipal Hall (Civil Registry Office),
Hospital, Funeral Parlor, Tribal Chieftain or Imam
Authorized staff of the Funeral Parlor or Memorial
ChapelCity or Municipal HallEDUCATIONAL ASSISTANCE
1.
One (1) original and/or photocopy
School Registrar where the beneficiary is enrolledof Validated School ID and Valid I.D
1.
One (1) original and/or photocopy
of any of the following:
School Registrar or Concerned Office where thea. Enrolment Assessment Form; or
beneficiary is enrolled
b. Certificate of Enrolment; orc. Registration; ord. Statement of Account
FOOD ASSISTANCE● Barangay Hall where the client is presently
1.
One (1) original and/or photocopy
residingof Barangay Certificate or Residency or
Certificate of Indigency or Certificate thatthe client is in need of assistance may be● Hospital where the beneficiary is currently
required or medical document as proof
admitted
that the beneficiary is admitted
CASH RELIEF ASSISTANCE
Depending on the circumstances:● Bureau of Fire or PNPa.
For Fire Victims: One (1) original
and/or photocopy of Police Report or● Overseas Workers Welfare Administration
Bureau of Fire Protection Report from theor Department of Migrant Workers or
Bureau of Fire;
Barangayb.
For Distressed OFs: One (1)original and/or photocopy of Passport,
Travel Document/s, certification fromOWWA or the Barangay;● Local Social Welfare and Development
Office or other social welfare agencies

623

c.
For Rescued Client: One (1)original and/or photocopy of Certificationfrom a social worker or Case manager fromrescued clients.

● Local Social Welfare and Development
Office or other social welfare agenciesd.
For victims of Online Sexual
Exploitation: One (1) original and/or
photocopy of Police Blotter and social
worker’s certification for the victims of
online sexual exploitation of childrene.
For Locally stranded individuals(LSI): LSI without valid IDs – One (1)original and/or photocopy of the Medical
Certificate or the Travel Authority issued by
the Philippine National Police will sufficeand be accepted to prove his or her
identity.

● Police Station - Police Blotter● Hospital or Clinic - Medical Certificate
signed by the Registered Physician

For all other incidents:● Barangay Hall where the client is presently
residing

1.
One (1) original and/or photocopy
of any of the following: Barangay
Certificate of Residency; or Certificate ofIndigency;or Certificate of the Client is in
Need of Assistance as well as otherdocuments from legal authorities orregulating agencies, as may be applicablesuch as but not limited to Police Report orBlotter, Spot report from the AFP or PNP,
Joint AFP-PNP Intelligence Committee(JAPIC) certificate, Certification of death,
Disaster Assistance Family Access Card
(DAFAC); Medico-legal certification● Police Station

CLIENT STEPSAGENCY ACTIONS● Armed Forces of thePhilippine National Police

Philippinesor● Office of the Civil Registry● Certificate from the Local Disaster Risk
Management Office; or● Local Government Unit
● Hospital or Clinic signed by Licensed
Physician
FEES TO PROCESSING
BE PAID
TIME

624

PERSONRESPONSIBLE

1. Secure a queuing
number

1.1 Provide clientwith queuing
numberNone

5 minutes

Section Head
Community Based
Services Section (CBSS)

None

40 minutes

Section Head
Community Based
Services Section (CBSS)

2.1 Conduct initialinterview forassessment
2.1.1 Check theclient’s record to
the existing
database – e.g
Crisis Intervention
Monitoring System,
to check whether
the client had
sought assistancewithin the last three(3) months.
2. Present self anddocuments forassessment

If a client iseligible (based on
frequency and/or
type of assistancelast provided), thestaff shall further
assess documents
presented.

If a client is not
eligible, the staff
shall provide thereasons for
non-eligibility andshall further
provide further
instruction /information.

625

2.1.2 Check the
documents
presented by theclient.
If documents arecomplete andvalid, the client will
be advised tofill-out necessary
forms and submit
documents
pertinent to theirrequest.
If supporting
documents areincomplete andnon-compliant,provide a checklist.
2.1.3 If necessary,coordinate with theclient’s designatedtreatment hub or
LGU to further
verify validity of
documents
presented
3.1 Handout copies
of prescribed forms
to client
3 Fill-out necessary
fields in theprescribed forms

3.1.1 Ask client tofill-out thenecessary fields inthe prescribed
forms

None

626

20 minutes

Section Head
Community Based
Services Section (CBSS)4.1 Collect theaccomplishedforms anddocumentary
requirements fromclient4.1.1 Verify thesubmitted
documents forveracity,
consistency, andauthenticity.
4.1.2 If necessary,conduct interviews
with the client and;or additional
coordination withtreatment hubs,
LGUs, and or thereferring agency.

4. Submit
accomplished forms
and required
documents. If
necessary, attend the
4.1.3 The DSWD
interview for further
Social Welfare
clarification.
Officer (SWO) shalldetermine theamount that is
appropriate andresponsive to theneeds of the client.

Section Head
Community Based
Services Section (CBSS)

None

4.1.4 Preparationof vouchers andfinancial
documents.
4.1.5 Forward theClient’s Document
to the Authorized
Approving Officer.

627

80 minutes

4.1.6 Compile theapproved
documents of theclient.

5.1 Confirmation ofclient’s identity;

5.1.1 Releasing ofactual assistanceto client;5.1.2 Releasing ofactual assistanceto client;
5. Receive
assistanceIf throughoutright cash, ask
client to check theactual amountreceived;

None

15 minutes

Section Head
Community Based
Services Section (CBSS)

None

20 minutes

Section Head
Community Based
Services Section (CBSS)

If through
Guarantee Letter,
advise clients toreview thecorrectness of thepersonal
informationreflected in the
document.
6.1 Provide a copy
6. Accomplish Client of the Client
Satisfaction
Satisfaction
Measurement Survey Measurement
Survey;628

6.2 Collectaccomplished
Client Satisfaction
Measurement
Survey180 minutes
or three (3)hours forOutright
Cash
TOTAL

None
One (1) day
or 24 hours
for a
Guarantee
Letter.

7. Provision of Assistance to Solo Parent
Solo parents are those who are left alone with the responsibility of rearing their children
regardless of marital status and based on National Statistics Office (NSO) data, there
are about 14 million solo parents in the Philippines as of 2015. The increasing numberof solo parents has led the national government to pass Republic Act No. 8972 or the
Solo Parents’ Welfare Act of 2000, which was promulgated on November 7, 2000. On
04 June 2022, the Republic Act No. 11861 (RA 11861) or the Expanded Solo Parents
Welfare Act lapsed into law and its Revised Implementing Rules and Regulations tookeffect on 01 November 2022. The passage of RA 11861 expanded the benefits of thesolo parents, promotes the rights of Filipino solo parents and ensures that they canreceive adequate social protection programs from the government.
RA 11861 directs the Department of Social Welfare and Development (DSWD), incoordination with other agencies to develop a “comprehensive package” of social
protection services for solo parents and their families which includes livelihood
opportunities, legal advice and assistance, counseling services, parent effectivenessservices, and stress debriefing, among others, regardless of financial status.
DSWD is mandated to protect and promote the welfare of the disadvantaged group
including the solo parents, and provide technical assistance to partner stakeholders
629

(National Government, Local Government Unit, and Civil Society Organizations). Anysolo parent whose income in the place of residence is equal to or below the poverty
threshold as set by the PSA and subject to the assessment.
Office or Division:Community Based Service Section
SimpleClassification:
Type of Transaction:

G2C – Government to Client

REGISTERED SOLO PARENT
Who may avail:
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. Valid Solo Parent Identification Card

Local Government Unit

CLIENTSTEPS

AGENCYACTIONS

FEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

1. Visit theField Officeforassistance

1. The DSWD office Security
Guard/Public Assistance andComplaints Desk (PACD)
Officer shall direct the clientto the Field Office(FO)/Social Welfare andDevelopment Team(SWADT) social worker orsolo parent focal person.

None

0 minute

Division Chief
Protective
Services Division

2. Attend
Interview forassessmentof needs

2.1 FO / SWADT social
worker / Focal Person shallvalidate the Solo Parent
Identification Card (SPIC) of
the client.

None

10 minutes

Head
Community
Based Service
Section

2.1.1 Interview the clientand fill-out the general intake
sheet and indicate

630

recommendations based on
assessed needs
3. Attend
3.1 FO / SWADT social
psychological worker / Focal Person shallintervention, provide psychologicalpsychological intervention, psychologicalfirst aid
first aid and/or counseling
and/orbased on their solo parent
counselingconcerns. Recommendation
may be provided to help in
the needs of the family.

None

If no further assistance is
to be provided, the client
shall accomplish the Client
Satisfaction Measurement
Form (CSMF) and return theform to the social worker
before leaving.

None

30 minutes

or
Head
Community
Based Service
Section5 minutes

Division Chief
Protective
Services Divisionor
Head
Community
Based Service
Section

3.1.1 FO / SWADT social
worker / Focal Person shallencode the client’s
information in the caseload
inventory of solo parents
provided with assistance4.
Preparationof referral /endorsement
for
Assistanceto
Individuals
in Crisis
Situation(AICS) or
Sustainable
Livelihood
ProgramDivision Chief
Protective
Services Division

4.1 Preparation of referral /endorsement for Assistanceto Individuals in Crisis
Situation (AICS) or
Sustainable Livelihood
Program (SLP) or to anotheroffice or agency if the needof the client cannot be metby the DSWD.

None

40 minutes

Division Chief
Protective
Services Divisionor
Head
Community
Based Service
SectionFor AICS, FO / SWADT
social worker / Focal Person
shall provide a referral orendorsement letter to CID /631

(SLP) or toanother
office oragency if theneed of theclient cannot
be met by
the DSWD.

CIS / SWADT and fill-out theGeneral Intake Sheet
For livelihood assistance,
FO / SWADT social worker /Focal Person shall provide areferral or endorsement
letter to SLP for possible
provision of assistance.
For other agency/ies, FO /SWADT social worker /Focal Person to provide areferral or endorsement
letter to appropriate
agency/ies.

4.2. Referral or endorsement
letter for approval of Division
Chief, Bureau/Regional
Director or COmbased
Section Head / PSD Chief in
SWADT.
5. Receive
5. Send the referral /the referral/
endorsement letter toendorsement appropriate agency/ies
letter
TOTAL

None

2 daysBureau Director

None

5 minutes

Division Chief
Protective
Services Division

2 working days, 90 minutes

8. Provision of Assistance under the Recovery and Reintegration
Program for Trafficked Persons (RRPTP)
The RRPTP is a comprehensive program that ensures adequate recovery andreintegration services provided to trafficked persons. It utilizes a multi-sectoral approachand delivers a complete package of services that will enhance the psychosocial, social,and economic needs of the clients, the families, and the communities where thetrafficked persons will be eventually reintegrated. It also improves community-based
systems and mechanisms that ensure the recovery of the victim-survivors and prevents
other family and community members from becoming victims of trafficking.

632

Office or Division:
Classification:

Central Office - Sectoral Programs Division
Field Office I-XII, CARAGA, CAR, NCR
Highly TechnicalType of Transaction:

G2C- Government to Citizens

Who may avail:

1. Victim-survivor of trafficking
2. Families of the victim-survivor of trafficking.
3. Witnesses of cases of human trafficking.
4. Communities with incidence of human trafficking.

CHECKLIST OFREQUIREMENTS

WHERE TO SECURE
Case Management

Traveldocument(for
Repatriated TIP Victims) (1 Department of Foreign Affairs / Philippine Embassy (forRepatriated TIP Victims)
Photocopy)
Valid ID (1 Photocopy)
Social Case Study Report
Medical Assistance
Clinical Abstract / Medical
Certificate with signature andlicense number of the attending
physician (issued within three Hospital or health facility where the client is admitted or seenmonths) (1 Original and 1 (Clinical Abstract and Hospital Bill)
Photocopy)
Hospital Bill (for payment of Barangay Hall (Barangay Certificate)hospital bill) or Prescription (formedicines)orLaboratory Government Institutions (Valid ID)
requests (for procedures).
Barangay
CertificateofResidency and Valid ID for theclientEducational Assistance
School registration and/ or School where the client is enrolled (School Registration,
certificate of enrolment
Certificate of Enrolment, Statement of Account)
Statement of Account for
tertiary education
Government Institutions (Valid ID)
Valid school ID Valid ID of theparent/ guardian
Skills Training

633

Official receipt from the training TESDA / accredited training school where the client isschool(TESDA/
CHED enrolledaccredited training school. (1Original and 1 Photocopy)
Valid ID
Government Institutions (Valid ID)
Financial Assistance for Employment (e.g. driver’s license, NBI and police clearance,
Medical Certificate etc.)
Contract of Employment or any Employer of the client
similardocumentwhich
indicates that they are hired
Valid ID (1 Original and 1 Government Institutions (Valid ID)
Photocopy)
Financial Assistance for Livelihood
1. Result of the Handa Ka Na DSWD Field Offices
Bang Magnegosyo? The clientscore’s must be 75 and above
in order to be eligible for the
livelihood
Program,todetermine the preparedness ofthe client to start theirbusiness. Re-assessment will
be conducted to clients whowill have a score of 74 andbelow or they may beconsidered to avail financial
assistance for employment.
2. Project Proposal. They may
write using their vernacular or
local dialect. They may beassisted by the social worker in
preparation
of
the
said
proposal.
3. Valid ID (1 Original and 1 Government Institutions (Valid ID)
Photocopy)
4. Social Case Study Report
DSWD Field Office or Local Social Welfare andDevelopment Office
Logistical Support During and Post-Rescue Operation of Victim-survivors of Trafficking
No Documents needed.

DSWD Field Offices -Victim-survivors of trafficking duringrescue operation. Social workers are highly needed toprovide psychosocial counseling and assist victim-survivors634

of trafficking all throughout the process from recovery to
reintegration.
Provision of Temporary Shelter
3. Referral Letter from the Social DSWD Field Offices -Victim-survivors of trafficking may be
Worker (1 Original and 1 placed in DSWD run/ registered, licensed and accredited
Photocopy)
residential care facilities for protective custody.

Support for Victim-survivors/ Witness and Transportation Assistance
Valid ID
Social Case Study Report

CLIENT STEPS

Government Institutions (Valid ID)
DSWD Field Offices

AGENCYACTIONS
1.1 Interview of
the client

1. The victim
survivors of
trafficking may visit
the DSWD Field/
1.1.1 Provide
Regional Office or Psychosocial
Rescued by Social Counseling
Worker
1.1.2 Conduct
Assessment

FEES TO
BE PAID
None

If the Clientneeds Temporary
Shelter refer to
Residential Care
Facility.

PROCESSING
TIME
2 Hours

PERSONRESPONSIBLE
Community Based
Services Section Head/
Social Welfare Officer III
Protect Services Division

Community Based
Services Section Head/
Social Welfare Officer III
Protect Services Division

1.1.3 The Social
Worker shallprovide a list of
documentary
requirements
depending on the635

assistance to beprovided.

2. Submit
Documentary
Requirement forthe service/s to beavailed1.1.4 Refer to thelist ofrequirements.
2.1 Screening of
the submitted
documents (Note:Given allrequirements are
submitted by theclient)2.1.1 For
livelihood
assistance, the
RRPTP Social
Worker shallforward the
documents to the
Sustainable
Livelihood
Program forfurther
assessment.
2.2 Processing of
the assistancebeing sought;None

10 minutes

Community Based
Services Section Head/
Social Welfare Officer III
Protect Services Division

Sustainable Livelihood
Program Section Headand Community Based
Services Section Head/
Social Welfare Officer III
Protect Services Division

None

a. Preparationof Voucher (iffinancial relatedb. Social Case
Study Reportc. Preparationof referral letter(if needs otherprogramassistance)

636

7 DaysCommunity Based
Services Section Head/
Social Welfare Officer III
Protect Services Division3. Accomplish
Client Satisfaction
Measurement
Survey (CSMS)

None

3 working days

Community Based
Services Section Head/
Social Welfare Officer III
Protect Services DivisionNone

2 working days

Regional Director

None

2 working days

Cash Section Chief
Financial Management
Division-Cash SectionNone

5 minutes

Community Based
Services Section Head/
Social Welfare Officer III

None

For Temporary
Shelter -2 hours
For Livelihood
Assistance - 12Days
For other
Assistance - 5
Days

2.3 PSU/ CBUDivision Chief andBudget Officer
recommend theprovision ofassistance forapproval of theRegional Director.
2.4 The Regional
Director shallapprove theprovision ofassistance to thevictim-survivors of
trafficking.
2.5 Releasing of
the assistance toclient (Cash or
Non-Cash)
3.1 RRPTP Social
Worker shallprovide the client
the copy of the
CSMS to provide
feedback
regarding theservice received.
Total
Total

None

Total

None

9. Provision of Centenarian Gifts to Centenarian
Republic Act No. 10868 or the Centenarians Act of 2016 gives due recognition toFilipino citizens, both in the Philippines and abroad, who reached the age of 100 years
old. The Act mandated the Department to provide the centenarian benefit of637

Php100,000.00, Letter of Felicitation signed by the President of the Philippines for theliving centenarians and Posthumous Plaque of Recognition to the deceased
centenarians, at the national level
Office or Division:
Classification:
Type of Transaction:
Who may avail:
CHECKLIST OFREQUIREMENTS
Birth certificate
Philippine Passport
Identification cards

Marriage Certificate
Birth Certificates ofchildrenAffidavit executed by at
least
two
(2)
disinterested persons
Old
Schoolor
Employment records
Baptismal
and/orConfirmation records
Medical and/or Dental
examination
Other
relateddocuments

Program Management Bureau – Sectoral Programs Division
Field Offices I-XII, CARAGA, CAR, NCR and MSSD-BARMM
Complex
G2C-Government to Citizen
All Filipino citizens who reached the age of 100 years old
WHERE TO SECURE
For Living Centenarians:(One original or one certified true copy)
Philippine Statistics Authority (PSA) or Local Civil Registrar (LCR)
Department of Foreign Affairs (DFA)
Office for Senior Citizens Affairs (OSCA); Land Transportation(LTO)-issued Driver’s License; social security cards like theGovernment Service Insurance System (GSIS) and Social Security
System (SSS); Professional Regulatory Commission (PRC) license;
Philippine Postal; Commission on Elections (COMELEC); Philippine
Identification System; Philhealth MDR
Philippine Statistics Authority (PSA) or Local Civil Registrar (LCR)
Philippine Statistics Authority (PSA) or Local Civil Registrar (LCR)
Lawyer (either public or private)

School or Employment agency
Parish church and other religious denomination
Government / private doctors or dentist
National Commission on Muslim Filipinos (NCMF) / National
Commission on Indigenous People (NCIP); AFPSLAI, AMWSLAI,
Veterans
For Deceased Centenarians:
638

(One original or one certified true copy)
Death certificate
Philippine Statistics Authority (PSA) or Local Civil Registrar (LCR)
Identification card of the Office for Senior Citizens Affairs (OSCA); Land Transportation
nearestsurviving (LTO)-issued Driver’s License, social security cards like therelative
Government Service Insurance System (GSIS), and Social Security
System (SSS), Professional Regulatory Commission (PRC) license,
Philippine Postal, Commission on Elections (COMELEC); Philippine
Identification System; Philhealth MDR
Proof of Relationship● Certificate of live Philippine Statistics Authority (PSA) or Local Civil Registrar (LCR)
birth
of
the
nearest surviving Parish church and other religious denomination
relative●
Marriage
Certificate● Baptismal
Affidavit of Adjudication Lawyer (either public or private)
and/or Special Power ofAttorney
Warranty and Release DSWD Field Offices
from Liability*Documents stated in the living centenarians, shall also be required to be submitted by
the nearest surviving relative of the deceased centenarians that will prove the deceased
centenarians’ age eligibility at the time RA 10868 took effect if any

CLIENT STEPS AGENCY ACTIONS
1. Centenarian
1.1. The DSWD
and/orFO shall receive thenearestmasterlist of
surviving
potential
applicantcentenarians
submit thethrough theone (1)
following:
original or one(1) certified

FEES TO
BE PAID

PROCESSING
TIME

None

1 working day

PERSONRESPONSIBLE
Division Chief (Social
Welfare Officer IV/V)
Protective Services
Division639

true copy ofthe necessary
documentary
requirements
to the Officefor Senior
Citizens
Affairs(OSCA)

2.

a. Submitted
consolidated
list from the
Local
Government
Units throughthe OSCA
b. Endorsementfromlegislators;
Office of the
President,
amongothers;c. Walk-in
clients
1.2. The DSWD FO
shall conduct deskor home validation
to the identified
potential
centenarians and/or
nearest surviving
relative

None

Desk validation:
3 working daysHomevalidation:
15 working
days

If assessed as
eligible, the DSWD
FO shall send a
letter duly signedby the DSWD
Regional Director
citing the eligibilityof the applicant.
The LGU shall theninform thecentenarian and/or

5 working days

640

Division Chief (Social
Welfare Officer IV/V)
Protective Services
Divisionnearest surviving
relative applicant.
If the documents
submitted areincomplete and/orwith discrepancy,
the DSWD FO shallinform and request
the LGU to provide
technical
assistance to thecentenarian and/or
nearest surviving
relative applicants
to comply with theadditional
requirements
and/or reconcile thedocuments withdiscrepancies.
2. Centenarian
2.1. The DSWD FO
and/or nearest
shall facilitate thesurviving relative preparation ofreceive thedocuments such as
centenarian
disbursement
benefitvoucher, obligation
request, payroll, etc.
corresponding to thenumber of eligible
centenarians to beawarded.

None

5 working days

Division Chief (Social
Welfare Officer IV/V)
Protective Services
Division

2.2. The DSWD FO
shall prepare anotification letter tothe LGU duly signed

None

3 working days

Division Chief (Social
Welfare Officer IV/V)
Protective Services
Division641

by the Regional
Director citing thescheduled payout tothe eligible
centenarians and/or
nearest surviving
relative.
2.3. The DSWD FO
shall release thecentenarian benefit
to the eligible
centenarian and/or
nearest surviving
relative in thefollowing mode:None

20 working
days

DSWD FO-Special
Disbursing Officer andProtective Services
Division Chief (Social
Welfare Officer IV/V)

None

5 minutes

Division Chief (Social
Welfare Officer IV/V)
Protective Services
Division

Cash:
House-to-housedelivery and/or plaza
type by the
FO-Special
Disbursing Officer
together with theCentenarian focal
personCheque: Deposit in
the existing savingsor current account ordeliver throughhouse-to-house
and/or plaza type
3. Centenarian 3.1. The DSWD FO
and/or nearest
shall consolidate thesurviving relative filled-out Client
shall fill-out the Satisfaction642

Client
Satisfaction
Measurement
Form

Measurement Formfor subsequent
submission to DSWD
FO CART focal
person
TOTAL

10.

None

52 days and 5
minutes

Securing Travel Clearance for Minors Traveling Abroad
Travel Clearance is a document issued by the Department of Social Welfare andDevelopment for a minor who is below 18 years old, who is traveling abroad alone orwith someone other than their biological parents.

Office or Division:

Protective Services Division-Community Based Services Section/MTA
Unit of DSWD Field Offices I-XII, NCR CAR and CARAGAClassification:

SimpleType of Transaction:

G2C- Government to Citizen

Who may avail:

Filipino Minors Traveling Abroad

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

A. For Minors Traveling Alone to a Foreign Country for the First Time
1. Duly Accomplished Application Form
DSWD Field(1 Original Copy or Electronic Copy)
Offices or download form at
www.dswd.gov.ph
2. LSWDO/SWAD
Social Worker’s Local Social Welfare and Development
assessment, in the absence of the Office/SWAD where the minor resides
biological parent/s or an appointed legal
guardian (1 Original Copy)
3. PSA issued Birth Certificate of Minor Philippine Statistics Authority (PSA)(1 Original and 1 Photocopy**)643

4. PSA issued Marriage Contract of PhilippineStatistics Authority (PSA); Court who
minor’s parents/ Copy of Court issued handled the Legal Guardianship petition;
Legal Guardianship/ Tallaq or Fasakh Shariah Court or Religious Leader
Certification from the Shariah Court or any
Muslim Barangay or religious leader; or
PSA issued CENOMAR for non-marital
minors on SECPA; (1 Original and 1
Photocopy**)
5. Notarized Affidavit of Consent or
Written Consent of both parents/ legal
guardian/solo parent, whichever isapplicable. Photocopy of valid passportand valid visa or valid ID issued abroad, if
parents are working abroad. (1 Original)
6. Originalcolored passport size photos of the minor(in White, Red or Blue Background)taken within the last 6 months. No
scanned picture is allowed. (2 pcs.)
7. Notarized Affidavit of Support andCertified copy of evidence to show financial
capability of sponsor e.g Certificate of
Employment, Latest Income Tax Return,Bank Statement, etc.) (1 Original)

Law Office and Notarized at the place where
the parent/s resides/Philippine Embassy (ifminors parent/s are abroad)

ApplicantApplicantor Sponsoring Person/Agency

8. PSA issued Death Certificate (forApplicantdeceased parent/s) on SECPA (1 Original
and 1 Photocopy)
9. Unaccompanied Minor Certificate from Airline
the Airlines (if available)
Company where ticket is obtained
10. Waiver from the parents releasing
Applicant
DSWD from any liability/responsibility incase of untoward incident during thetravel of the child.
For Succeeding Travel of Unaccompanied minor or Traveling ALONE
1. Duly Accomplished
DSWD Field Office/ DSWD
Application Form (1 Original Copy or
website: www.dswd.gov.ph
Electronic Copy)644

2. Notarized Affidavit of Consent or Written
Law Office and Notarized
Consent of both parents/ legal
at the place where the parent/s
guardian/solo parent, whichever isresides/Philippine Embassy (if minors
applicable. Photocopy of valid passportparent/s are abroad)and valid visa or valid ID issued abroad,if parents are working abroad. (1Original)
3. Original copy of the previous Travel
Applicant
Clearance issued
4. Original colored passport size photos ofApplicantthe minor (in White, Red or Blue
Background) taken within the last 6 months.
No scanned picture is allowed. (2 pcs.)
5. Unaccompanied Minor Certificate from
Airline Company where
the Airlines (if available)
ticket is obtained
6.Waiver from the parents releasing
Applicant
DSWD from any liability/responsibility incase of untoward incident during thetravel of the child.
Minor Travelling for the FIRST TIME with persons other than the Parents or Legal
Guardian
1. Duly Accomplished Application Form (1DSWD Field Office/ DSWD
Original Copy or Electronic Copy)
website: www.dswd.gov.ph
2. PSA issued Birth Certificate of Minor (1Original and 1 Photocopy**)
3. Notarized Affidavit of Consent or Written
Consent of both parents/ legal
guardian/solo parent, whichever isapplicable. Photocopy of valid passportand valid visa or valid ID issued abroad,if parents are working abroad. (1Original)
4. PSA issued Marriage Contract of minor’s
parents/ Copy of Court issued Legal
Guardianship/ Tallaq or Fasakh Certificationfrom the Shariah Court or any Muslim
Barangay or religious leader; or PSA
issued CENOMAR for non-marital minors on
SECPA; (1 Original and 1 Photocopy**)

Philippine Statistics
Authority (PSA)
Law Office and Notarizedat the place where the parent/s
resides/Philippine Embassy (if minors
parent/s are abroad)

Philippine Statistics
Authority (PSA); Court who handled the Legal
Guardianship petition; Shariah
Court or Religious Leader

645

5. Two (2) colored passport size pictures ofApplicantthe minor (in white, red or blue
background) taken within the last 6months. No scanned pictures will be
accepted.
6. Photocopy of the valid passport of the
Minor’s travelingtraveling companion.
companion
Minors Traveling subsequently with a Person Other than the Parents of Legal
Guardian
1. Duly Accomplished Application Form (1DSWD Field Office/ DSWD
Original Copy or Electronic Copy)
website: www.dswd.gov.ph
2. Original copy of the Travel Clearance
Applicantpreviously issued by the DSWD Field
Office;3. Notarized Affidavit of Consent or Written
Law Office and Notarized
Consent of both parents/ legal
at the place where the parent/s
guardian/solo parent, whichever isresides/Philippine Embassy (if minors
applicable. Photocopy of valid passportparent/s are abroad)and valid visa or valid ID issued abroad,if parents are working abroad. (1Original)
4. Two (2) original colored passport size
Applicantphotos of the minor taken within the lastsix (6) months. No scanned pictures will
be accepted;
5. Photocopy of the valid passport of the
Minor’s traveling companion
traveling companion.
Additional Requirements for Minors Under Special Circumstances:
For Filipino Minors Migrating to Another Country
1. Visa Petition Approval
Applicant
For Minors Studying Abroad
1. Acceptance or Certificate of Enrollment
Applicantor Registration from the School where
the minor is to be enrolled.
For Minors who will attend Conference, Study Tours, Competition, Student Exchange
Program, Summer Camp, Pilgrimage, World Youth Day and Other Related Activities:
1.CertificationfromSponsoring
Sponsoring Organization
Organization
2. Affidavit of Undertaking of Companion
School, Sports Agency, or
indicating safety measures undertaken
Sponsoring Organization646

by the School, Sports Agency, orOrganization
3. Signed Invitation from the Sponsoring
School, Sports Agency, orAgency/Organization
abroadwithSponsoring Organization
itinerary of travel and list of participants
and duration of the activity/travel
Minors going Abroad for Medical Purposes
1. Medical Abstract of the Minor (1Attending Physician
Original Copy)
2. Recommendation from the Attending
Attending Physician
Physician that such medical procedure
is not available in the country (ifapplicable)
3. Letter from the Sponsor (if applicable)
Sponsoring Person
Minors going Abroad with pending petition for Inter-Country or Domestic Adoption
1. Placement Authority issued by
National Authority for
NACC-RACCOChild Care (NACC)
2. Consent to Travel issued by
National Authority for
NACC-RACCOChild Care (NACC)
3. Notarized Affidavit of Undertaking from
Applicantthe Prospective Adoptive Parent/s (1Original)
4. Court Order (for those with Pending
RTC who has jurisdiction
Court Petition)over the case
1. Placement Authority issued by
National Authority for
NACC-RACCOChild Care (NACC)
Minors under Foster Care
1. Notarized Affidavit of Undertaking byFoster Parent/s
the Foster Parent/s
2. Consent to Travel issued by
National Authority for
NACC-RACCOChild Care (NACC)
Minors under Legal Guardianship who will be unaccompanied by their Legal Guardian
1. Court Order on Legal Guardianship (1Court
Certified True Copy)
For Minors whose parents are Seafarers
1. Certification from the Manning Agency
Applicantattesting that the parent/s is on board
employment (1 Original or 1 Electronic
Copy)

647

2.

Seaman’s Book of Parent/s (1ApplicantPhotocopy)
3. Parent/s Written Consent (1 Electronic
Applicant
Copy)
For Minors with alleged missing parent/s
1. Social Case Study Report from the
Local Social Welfare andLSWDO where the alleged missing
Development Officeparent’s last known address (1Original)
2. Blotter Report from either local police
Local Police or Barangay
or Barangay Certification from theof the alleged missing parent/s last known
Locality of the last known address ofaddress
the alleged missing parent (1 Original)
3. Returned registered mail to the last
Applicantknown address of the alleged missing
parent/s known address (1 Original, if
available)
FEES TO PROCESSINGPERSONCLIENT STEPSAGENCY ACTIONS BE PAIDTIMERESPONSIBLE
Minors Traveling1.
Register
1.1 IssueNone
5 minutes
Abroad Section
information in MTA
ServiceHeadclient's logbook
Sequence
Protective
Number
1.1.2 Encoding oftheclient’s
information in online
Spreadsheet
2.1 Accept and2. Fill out and Submit review
Nonethe
Accomplishedaccomplished MTA
Application Form andapplication
form
DocumentarytheRequirements
for andauthenticity of the
Screeningpresented
documentary
requirements

648

Services Division- Community
Based Services
Section or MTA
Unit of DSWD
Field Offices

10 minutes

Minors Traveling
Abroad Section
Head
Protective
Services Division- Community
Based Services
Section or MTA
Unit of DSWD
Field Offices

If the documents
arecomplete,assigns
control
number on theapplication form

If the documents
are incomplete,request the client
to comply with thelacking
documents.
Providestheclient the initial
findings.
2.2
Conduct
interview
andprepareassessmentofthe application.

None

2.2.1 Review andapproval of thesupervisor of theassessment
report.

649

30 minutes

Minors Traveling
Abroad Section
Head
Protective
Services Division- Community
Based Services
Section or MTA
Unit of DSWD
Field Offices

2.3
Approve/
DisapprovetheapplicationNone

5 minutes

2.4 Notify the DFA, None
BI, DSWD-CO on
the list of Approved
andDisapproved
TravelClearance
Applications

5 minutes

If
approved,
fill-outthepayment slip andorder of payment
and advise theapplicanttoproceed to the
cashierforpayment.

Minors Traveling
Abroad Section
Head
Protective
Services Division- Community
Based Services
Section or MTA
Unit of DSWD
Field Offices

If disapproved,
provide the clientwith a written
explanation
statingthereasons of thedisapproval

If
exempted,
preparethe
CertificateofExemptionforApproval of theRegional Director

650

Minors Traveling
Abroad Section
Head
Protective
Services Division- Community
Based Services
Section or MTA

3.
Pay
the
prescribed amountand receives the
Official Receipt

4.
Present
theOfficial Receipt andReceives
theissuedTravelClearance

3.1 Receive theOrder of
Payment
3.2. Issue Official
Receipt to theApplicant on the
Payment
Received
4.1
Receive theofficial receipt

Php300.
00 for 1
year
validity;
Php600.0
0 for 2years
validityNone

4.1.1 Encode thedetailsoftheapplicantintheTravel Clearance.
4.1.2 Sign the Travel
Clearance.
4.1.3 Release the

5 minutes

5 minutes

30 Minutes

Unit of DSWD
Field Offices
Cash Section
Head
Financial
Management
Division
Cash Section
Head
Financial
Management
Division
Minors Traveling
Abroad Section
Head
Protective
Services Division- Community
Based Services
Section or MTA
Unit of DSWD
Field Offices

Regional Director/
ARDO/ARDA /PSD Chief /CBSS Section
Head
Regional Officetravelclearance/certificateofexemption
including the official
receipt

Minors Traveling
Abroad Section
Head
Protective
Services Division- Community
Based Services
Section or MTA
Unit of DSWD
Field Offices651

5. Receive theTravelClearance/Certifica
te of Exemption
and
Signs
the
Logbook

6. Accomplish andSubmit the Client
Satisfaction
Measurement Form
(CSMF)

5.1.
Issuance of Claim
Stub schedule ofrelease (Minimum of
1-day processing
andmaximum of 3days processing)
5.1.1 Ask
the client to sign
the Log Book for theTravelClearance/Certificat
e of Exemption
Received
6. Receivethe Filled
up CSMF Form

TOTAL

None

5 Minutes

Minors Traveling
Abroad Section
Head
Protective
Services Division- Community
Based Services
Section or MTA
Unit of DSWD
Field OfficesNone

5 minutes

Minors Traveling
Abroad Section
Head
Protective
Services Division- Community
Based Services
Section or MTA
Unit of DSWD
Field Offices

For or
1 yearvalidityPhp
300.00

1 hour and40 minutes

Php
600.00
for 2
years
validity

652

SOCIAL TECHNOLOGY BUREAU(STB)FRONTLINE SERVICES

653

1. Technical Assistance On Program / Project Development Or
Enhancement
This refers to provision of technical assistance on program development orenhancement which includes problem analysis, research for program development,
designing, documentation, pilot testing and evaluation of social technologies, programs
and projects. This process shall apply to the STB and STUs based on the needs
presented by primary customers. This covers the review of requests, preparation of a
reply letter for requests for comments, or a memorandum containing therecommendation, actual activity on TA provision (if needed), and next steps based on acoordination meeting on the requested technical assistance.
Office or Division:

DSWD Central Office - Social Technology Bureau
All Field Offices - Social Technology Unit/Section

Classification:

Highly Technical

Type
Transaction:
Who may avail?:of G2C - Government to Citizen
G2G – Government to Government
National Government Agencies (NGAs), Local Government Units(LGUs), Non-Government Organizations (NGOs), and academe

CHECKLIST OF REQUIREMENT
Request Letter

CLIENT STEPS
1.) Send therequest fortechnical
assistance
along
program/proje
ct

WHERE TO SECURE
From the requesting DSWD Field Office, LGU,
NGO, or NGA

AGENCYACTIONS
1) Receive andrecord therequest.

FEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

None

2 hours

Head of Office or
Supervisor
Social Technology
Bureau654

development
orenhancement
to Social
Technology
Bureau (STB)/ DSWD Field
Office Social
Technology
Unit (STU)
through:a. Lettersigned bytheRequesting Party, in
any form;b. Accomplis
hed
RequestForm;c. E-mail; ord. Ticketing
System.
1.2) Prepare,review, andsend responses
to therequesting
party.

None

7 daysHead of Office or
Supervisor
Social Technology
Bureau1.3) If the request
involves conduct of
actual technicalassistance activity
includingorientation andcapability building
activities, either via
face-to-face oronline means:None

5 daysHead of Office or
Supervisor
Social Technology
BureauNote: Turnaround time
does notinclude days
between655a.) Activity flowb.) Powerpoint
presentationc.) Attendance
Sheetd.) Otherlogisticalrequirementssending a
response andactual conductof activity.

2.) Answer the
Client Satisfaction
Survey (CSS)

1.4.) Administer/
Monitor/Followup Client
Satisfaction
Survey (CSS).

None

Not applicable

TOTAL

If the Technical
Assistancerequested may beprovided via
official
communications.

None

7 days2 hours

TOTAL

If the request
involves conductof actualtechnical
assistanceactivityNone

12 days
2 hours

656

Head of Office or
Supervisor
Social Technology
Bureau2. Technical Assistance On Social Technology Bureau (STB) Developed
Programs And Projects
Refers to the provision of technical assistance on concerns relative to the ongoing andcompleted social technology programs and projects of the Social Technology Bureau(STB). The process starts with the receipt of the request from Local Government Unitsor other intermediaries until the actual provision of technical assistance in the form of
meetings, orientation and capability building activities through face-to-face and online
platforms. This includes the requests for data, information, social marketing materials,
and other knowledge products on Social Welfare and Development (SWD) programs
and projects designed, under pilot-testing or on-going implementation, and completed
by the STB for adoption / replication by stakeholders.
OfficeDivision:or DSWD Central Office - Social Technology Bureau
All Field Offices - Social Technology Unit/Section

Classification

Highly TechnicalTypes ofTransaction:

G2G – Government to Government
G2C - Government to Citizens

Who may avail:

National Government Agencies (NGAs), Local Government Units (LGUs),
Non-Government Organizations (NGOs), Civil Society Organizations(CSOs), and academe

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Written and signed request letter with Requesting Officecomplete contact details (name andcontact information) of the requesting
party.
2. Details of the technical assistanceneeded.
CLIENT STEPSAGENCY ACTIONSFEES TO
BE PAID

657

PROCESSIN
G TIMEPERSONRESPONSIBLE

1) Send the request 1) Receive andfor technicalrecord theassistance alongrequest.
program/project
development orenhancement toSocialTechnology
Bureau (STB) /DSWD Field
Office Social
Technology Unit
(STU) through:a. Letter signedby theRequesting
Party, in any
form;b. Accomplishe
d Request
Form;c. E-mail; ord. Ticketing
System.

None

2 hours

Head of Office andSupervisor
Social Technology
Bureau1.2 ) Prepare,check, and send
response to therequest, andconduct theTechnical
Assistance.

None

7 daysHead of Office andSupervisor
Social Technology
Bureau1.3) If the request
involves conduct of
actual technicalassistance activity
including orientationand capability
building activities,
either via

None

8 daysHead of Office andSupervisor
Social Technology
BureauNote: Turnaround time
does notinclude days
betweensending a658

face-to-face oronline means:

2. Accomplish the
Client Satisfaction
Survey (CSS).

2. Administer/
Monitor/Follow-up
Client Satisfaction
Survey (CSS).

response andactualconduct ofactivity.
None

Notapplicable

TOTAL If theNone
Technical
Assistance issharing data,
information andknowledge product7 days2 hours

TOTAL If therequest involves
conduct of actualtechnical
assistance activity

15 days
2 hours

None

659

Head of Office andSupervisor
Social Technology
BureauSTANDARDS BUREAU(SB)

FRONTLINE SERVICES

660

1. Accreditation of Civil Society Organizations (CSOs) – Non-SLP
Organized
The process of issuing Certificate of Accreditation to Civil Society Organizations(CSOs) Beneficiaries of DSWD Projects and/or Program.
Office or Division:
Classification:
Type of Transaction:

DSWD Field Office - Standards Section
Highly Technical
G2C - Government to Client
G2G - Government to Government
Who may avail:All eligible beneficiary CSOs organized by the Department
through DSWD project/s and/or program/s.
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. Duly accomplished and duly sworn ● DSWD Field Office - Standards Section, or;Beneficiary
CSO
Accreditation
Application Form
(1 ● DSWD Website
original copy)
https://standards.dswd.gov.ph/wp-content/upl
oads/2022/10/DSWD-SB-GF-010_REV-01_A
PPLICATION-FORM-FOR-THE-ACC.-OF-CS
O-AS-BENEFICIAR.pdf
2. Proof of existence or presence of the
CSO in its stated address and area of
operation or organization, namely:
a. Pictures of office and direction sketch(1 photocopy); andb. At least one of the following
documents(1 original copy):
i. Barangay certification
ii. Certification or endorsement fromat least two (2) publicly known
individuals in the communityiii. Other documents showing proofof existence
3. Proof of organization, namely:
a. Organizational chart or governancestructure (1 original copy); andb. Date of organization, list of officers
and members with their completenames, dates of birth (if known and● CSO Beneficiary Applicant● CSO Beneficiary Applicant

661

or registered, complete address, andcontact numbers, if available (1original copy).
4. Certificate of Good Standing – if the CSO
applicant has received public funds prior
to its application; Specifically stating that
the CSO has liquidated, in accordancewith COA regulations, all fund transfers
due for liquidation (1 original copy).

● Government agency or agencies from which it
has received public funds, or;● DSWD Website
https://standards.dswd.gov.ph/wp-content/upl
oads/2022/10/DSWD-SB-GF-013_REV-01_C
ERTIFICATE-OF-GOOD-STANDING.pdf

5. Social Preparation (1 original copy)● Designated DSWD Regional Program/Project
Officer of the DSWD Program or project
where the CSO applicant is seeking funds,or;● DSWD Website
https://standards.dswd.gov.ph/wp-content/upl
oads/2022/10/DSWD-SB-GF-014_REV-01_C
ERTIFICATION-ON-SOCIAL-PREPARATION.
pdf

Note to Applicant: The acceptance of application documents does not imply thatthe application is already approved. The applicant must satisfy the assessment
indicators based on DSWD Memorandum Circular No. 17 Series of 2017.

CLIENT STEPSAGENCY ACTIONS

1. Submit theapplication
documents

1.1 Receive and log
the receipt into the
document tracking
system (DTS)/
Logbook.
Refer to theconcerned unit.

FEES TO
BE PAID
None

662

PROCESSING
TIME*2 hours

PERSONRESPONSIBLE
Regional Director
DSWD Field
Offices2. Wait for the resultof the assessment

None

1 day

Regional Director
DSWD Field
Offices

2.2 Post name of
applicant to
DSWD website

None

1 day

Regional Director
DSWD Field
Offices

2.3 . Prepare activities
for the conduct ofvalidation

None

2 day

Regional Director
DSWD Field
Offices

2.4 Conducts
validation as tothe existence of
the applicant
beneficiary CSO
including its
on-going projects
and/or programs
as applicable.

None

5 daysRegional Director
DSWD Field
Offices

2.5 Prepare and sign
Validation Reportand Abstract withsupporting
documents.

None

2 daysRegional Director
DSWD Field
Offices

2.6 Facilitate conduct
of evaluation anddeliberation by theNone

2 daysRegional Director
DSWD Field
Offices

2.1 If Complete andCompliant:
2.1.1 Receive andreview the
documentary
requirements

Note: This include
activities e.g.
FGD, interviews,
photodocumentation of
the validation site,
interviewed
persons and otherrelated documents

663

Field Office Accreditation
Committee.
2.7 Prepare theCertificate of
Accreditation

None

1 day

Regional Director
DSWD Field
Offices

2.8 Facilitates thesigning of theCertificate of
Accreditation

None

1 day

Regional Director
DSWD Field
Offices

2.9 Post of list ofaccredited
Beneficiary CSOs
to FO-assigned
bulletin board

None

1 day

Regional Director
DSWD Field
Offices

2.10 If foundincomplete or
non-compliant (inany part of theprocess)

None

1 day

Regional Director
DSWD Field
Offices

2.10.1 If found to beincomplete,preparesacknowledgement
memorandum
returning theapplication
documents forcompliance to theconcerned
Program or
Bureau664

2.11 If an irregularity,
falsehood,fabrication orforgery is noted orfound in the
documents theapplicant shall be
required to explain
not later than 3days from receipt
of notice issued by
the Regional
Director.

None

1 day and 5hours and 55
minutes

Regional Director
DSWD Field
Offices

3.1 Release of thesigned Certificate/sof Accreditation
through:a. Befitting
ceremony (e.g.
during theflag-raisingceremony)b. Pick-up by the
CSO applicant,c. Courier, andd. Hand-carryingof theCertificate/s of
Accreditation
whichever ispracticableNone*1 dayRegional Director
DSWD Field
Offices

3.2 Administer Client
Satisfaction
Measurement
Survey Form (either
online or
paper-based)
TOTAL
For Complete and Compliant:None

5 minutes

Regional Director
DSWD Field
OfficesNone

20 working
days

None

30 minutes

3. Receive theCertificate of
Accreditation

For Incomplete Submission:
665

The number of minutes shall be included on the total 20 working days. This
does not include the travel time of documents from the DSWD Field Office to
the Central Office, and vice versa.

2. Accreditation of Civil Society Organizations (CSOs) - Organized by
the Sustainable Livelihood Program (SLP)The process of issuing Certificate of Accreditation to Civil Society Organizations(CSOs) Beneficiaries of DSWD Projects and/or Program Organized by the
Sustainable Livelihood Program (SLP).
Office or Division:
Classification:
Type of Transaction:
Who may avail:

DSWD Field Office - Standards Section
Complex
G2G - Government to Government
All eligible Beneficiary CSOs organized by the Department
through SLP.
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. Certificate of Eligibility (CoE) (1 certified ● DSWD
Sustainable
Livelihood
true copy)
Program-Regional Program Management
Office (DSWD SLP-RPMO)*The issuance of COE is subject tocompliance with SLP existing guidelines.
2. Endorsement of SLPAs with CoE signedby the Regional Program Coordinator (toinclude the project/s approved, addressof the SLPA, and the budget approved
for the project)(1 original copy)● DSWD
Sustainable
Program-Regional Program
Office (DSWD SLP-RPMO)

Livelihood
Management

Note to Applicant: The acceptance of application documents does not imply thatthe application is already approved. The applicant must satisfy the assessment
indicators based on DSWD Memorandum Circular No.26 Series of 2020.

666

CLIENT STEPSAGENCY ACTIONS

1. Submit application 1.1 Log the receipt of
documents
the application to the
document
tracking
system (DTS)/Logbook
Refer to the concerned
unit.

FEES TO
BE PAID
None

PROCESSING
TIME
1 day

PERSONRESPONSIBLE

None

2 daysRegional Director
DSWD Field
OfficesNone

2 daysRegional Director
DSWD Field
Offices

None

1 day

Regional Director
DSWD Field
OfficesNone

4 hours

Regional Director
DSWD Field
OfficesNone

55 minutes

Regional Director
DSWD Field
Offices

2. Wait for the result 2.1. If Complete andof the assessment
Compliant:
2.1.1.
Receivethedocumentary
requirements
2.2.
If
found
incompleteornon-compliant:

Regional Director
DSWD Field
Offices

2.2.1. Prepare a memo
to the SLP-RPMO
returningtheapplication
documentsforcompliance.
3.
Receivethe 3.1 Forward the signed
issued Certificate ofmemotoAccreditation
andSLP-RMPO with theaccomplishedthesigned certificates
ClientSatisfaction
and secure receiving
Measurement Formcopy.
3.2 Forward the signed
memo to ICTMS for
posting to the Field
Office website.
3.3 Post of list ofaccredited
Beneficiary CSOs to
FO-assigned bulletin
board

667

Regional Director
3.4 Administer Client
None
5 minutes
DSWD Field
Satisfaction
Offices
Measurement
Survey Form (online
or paper-based)
TOTAL
7 workingNone
For Complete and Compliant:days
For Incomplete Submission: None
30 minutes
The number of minutes shall be included on the total 7 working days.

3. Accreditation of Pre-Marriage Counselors
The process of assessing the applicant eligible to conduct pre-marriage counselingpursuant to Article 16 of the Family Code of the Philippines.
Office or Division:
Classification:
Type of Transaction:
Who may avail:

DSWD Field Office - Standards Section
Highly Technical
G2C - Government to Client
All qualified applicants per item VIII of MC 1 s. 2019 and as
amended in MC 10 s. 2021
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
A. For New Applicants
1. Duly Accomplished Application● Any DSWD Field Office - Standards Section
Form (1 Original copy)(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, Caraga, MIMAROPA & NCR)

● https://www.dswd.gov.ph/issuances/MCs/MC_2
019-001.pdf
Annex A. PMC Form_App
One (1) photocopy of the following documents (original copies must be presented during
the actual accreditation assessment):
2. Any of the following as proof thatthe applicant is a Bachelor Degreein Social Work or in Nursing or inany Behavioral and Social Sciences
Course or in any other course that
includes counseling as part of theacademic curriculum or
professional practice:668

● Any PRC Office nationwide
a. Certificate of graduation/college
diploma or transcript of records; (1Photocopy); or
b. Certified photocopy of valid PRC ID.
(1 Photocopy)
3. Training Certificates/ Certificatesfrom seminars, conferences,training, and other related activities
on basic counseling service for atleast twenty-four (24) four hours. If
original copy is unavailable, acertified true copy of the certificate
of participation/attendance from thetraining provider will be accepted. (1photocopy)
4. Any of the following as proof thatapplicant is tasked to assist/conduct
PMC sessions and/or part of thelocal PMC Team, if applicable:
4.1 Certification from immediate
Supervisor(1 photocopy); or
4.2 An approved resolution from the
Local Government Office(1 photocopy)
5. Documentation of at least six (6)PMC sessions, which captures therole performed by the applicant as
proof that he/she has assisted in the
PM Counseling session.
(1 photocopy)
6. Other documents to be madeavailable during the assessment
visit.
6.1 Accomplished Marriage
Expectation Inventory Form ofwould-be-married couple/s present●

Provided by the Applicant● Local Government Office● https://www.dswd.gov.ph/issuances/MCs/MC_2
019-001.pdf
Annex C. Documentation Report Template● Accomplished Marriage Expectation Inventory
Form

669

during the validation visit. (1photocopy)

B. For Renewal
1.

Certificates of training, seminars,
orientation and other related orsimilar activities on marriage
counseling or topics related to
pre-marriage counseling such as
but not limited to Gender andDevelopment, Human Maturity,
Value Clarification andResponsible Parenting for at least
twenty-four (24) hours within thevalidity period of the precedingcertificate. (1 Photocopy)
2. Accomplishment Report for the
past year with at least a minimumof ten (10) PMC sessions
conducted preceding theapplication using the template
provided by DSWD (Annex D) (1Photocopy)
3. Summary documentation of PMC
session/s conducted for the past
year using the template provided
by DSWD (Annex C) (1Photocopy)● Training Provider

4. Other documents to be madeavailable during the validation visit
4.1 Accomplished Marriage
Expectation Inventory Form ofwould-be-married couple/s present
during the validation visit. (1Photocopy)
4.2 Accomplished and consolidated
result of client feedback/satisfaction
survey (See Annex F) for thetemplate) of about fifty (50) percentof the total number of counselled● Accomplished Marriage Expectation InventoryForm● Any DSWD Field Office - Standards Section(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, Caraga, MIMAROPA & NCR)
● https://www.dswd.gov.ph/issuances/MCs/MC_2
019-001.pdf Annex D. PMC Form

● Any DSWD Field Office - Standards Section(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, Caraga, MIMAROPA & NCR)
● https://www.dswd.gov.ph/issuances/MCs/MC_2
019-001.pdf Annex C. PMC Form

● Any DSWD Field Office - Standards Section(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, Caraga, MIMAROPA & NCR)
https://www.dswd.gov.ph/issuances/MCs/MC_
2019-001.pdf Annex F. PMC Form670

couple for the past year (1Photocopy)● Number of Certificates of Marriage Counseling
4.3 A summary/record on the number
issued.
of Certificates of Marriage
Counseling issued. (1 Photocopy)
Note to Applicant: The acceptance of application documents does not imply that theapplication is already approved. The applicant must satisfy the assessment indicators
based on DSWD Memorandum Circular No. 10 Series of 2021.
CLIENT STEPSAGENCY
FEES TOACTIONS
BE PAID
A. Assessment Procedures for Walk-in Applicants
1. Secure application
1.1 Provide theNoneform thru the DSWD
client an
Website/Field Officeapplication form,and checklist ofrequirements
2. Submit the2.1Receive theNoneapplication andapplication andsupporting documents
forward the sameat Field Office –to the concernedStandards Section
Field OfficeStandards staff
3. Await the
3.1 Review andNoneacknowledgement orassess thenotification relative tocompleteness of
the assessment visit.
requirements/
documents
submitted andprepareacknowledgment
letter, to wit:
3.2 If foundNonecomplete/
sufficient,acknowledge
receipt of theapplication andnotify applicant
and coordinate for
671

PROCESSINGTIMEPERSONRESPONSIBLE

Not Applicable(NA)

Regional Director
DSWD Field
Offices

Not Applicable(NA)

Regional Director
DSWD Field
Offices

3 working days

Regional Director
DSWD Field
Offices

1 day and 7
hours

Regional Director
DSWD Field
Officesthe schedule ofassessment visit.
3.3 If foundinsufficient/havenot met required
qualification andrequirements,
acknowledge
receipt and notify
the applicant on
the lacking
requirements andprovide necessary
technical
assistance.
3.4 Tracks andforwards thesigned/approved
acknowledgment
letter to the
Records Section.
3.5 Email advancecopy of theacknowledgement
letter to theapplicant.
4. Participate in the
Actual Accreditation
Assessment

None

1 day and 7
hours

Regional Director
DSWD Field
Offices

Total of 4 days
and 7 hours
for incomplete/non-compliant
applications
sent via
email/courier

4.1 Conduct ofvalidationassessment withthe applicablemode:
a. UnderNormalcircumstances actualaccreditatio
n visit;

672

None

30 minutes

Regional Director
DSWD Field
OfficesNone

30 minutes

Regional Director
DSWD Field
OfficesNone

1 working day

Regional Director
DSWD Field
Offices5. Await the approval of
the confirmation
report/issuance of theCertificate

b. During thestate ofcalamity/emergency
virtualassessment.
1.1.Conduct final
review of theAssessmentof theapplication
documents.
5.2 Prepare theconfirmation
report.
5.3 Assess theaccreditation.

None

4 working days

Regional Director
DSWD Field
OfficesNone

1 working day

Regional Director
DSWD Field
OfficesNone
2 hours

Regional Director
DSWD Field
OfficesIf favorable, informthe applicant on
the approval of
his/heraccreditation.
If unfavorable,
recommend forre-assessment.
5.4 Forwards tothe office of the
RD forapproval/signature.
5.5 Preparescertificate forissuance, if
favorable.
5.6 Approval andsignature of theCertificate

673

None

1 day and 6
hours

Regional Director
DSWD Field
OfficesNone

3 working days

Regional Director
DSWD Field
OfficesNone

2 working days

Regional Director
DSWD Field
Offices

Regional Director
DSWD Field
OfficesNone

1 working day
and 30minutes
25 minutes

None

5 minutes

Regional Director
DSWD Field
Offices

TOTAL
Complete and Compliant:None

20 working
days

Complete but Non-Compliant and/or
Incomplete Submission:

None

6. Receive theAccreditation Certificate

7. Accomplished theClient Satisfaction
Measurement Form

6.1 Release of
Certificate to
Records Section.
6.2 Email advancecopy of theAccreditation
Certificate andConfirmation letter
to applicant.
6.3 Administer the
Client Satisfaction
Measurement
Form (online or
paper-based)

None

Regional Director
DSWD Field
Offices

4 workingdays and 7
hours*The number of minutes shall be included in the total 20 working days.

4. Issuance of Certificate of Authority to Conduct Fund-RaisingCampaign to Individual, Corporation, Organization and Association:
Regional Regular Permit
The process of assessing the applicant person, corporation, organization or association
eligibility for Solicitation Permit to conduct Regional Fund-Raising Campaign in Normal
Situation
Office or Division:

All Standards Section – DSWD Field OfficeClassification:
Type of Transaction:

Complex
G2C - Government to Client674

Who may avail:

Person/s whose child, relative or friend ailing of chronic ailments
as endorsed by the LSWDO or a SWDA; non-stock, non-profit
organizations; regional offices of government agencies (GAs),
GOCCs and LGUs; and, SWDAs with updated/valid Certificate ofRegistration, License to Operate and/or Accreditation

CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
A. For Person/s whose child, relative or friend of an ailing person with a chronic
ailment as endorsed by the Local Social Welfare and Development Office (LSWDO)
1. Duly Accomplished Application● Standards Section (SS) of the concerned DSWD
Form signed by the Agency
Field Office
Head or his/her authorized● https://standards.dswd.gov.ph/wp-content/uploads/2
representative (1 original copy)
022/10/DSWD-SB-GF-080_REV-01_APPLICATIONFOR-AUTHORITY-TO-CONDUCT-SOLICITATION-F
UND-RAISING-CAMPAIGN.pdf
2. Project Proposal including the● Standards Section (SS) of the concerned DSWDWork and Financial Plan (WFP)
Field Officefortheintendedpublic● https://standards.dswd.gov.ph/wp-content/uploads/
solicitation, approved by the2022/10/DSWD-SB-GF-083_REV-01_PROJECT-P
Head of Agency (1 original
ROPOSAL-FOR-SOLICITATION-ACTIVITY.pdf
copy)
3. Notarized Written Agreement orsignedbytheintended● Applicant
any similar document signifying
beneficiary/recipients or its head/authorized
theintendedbeneficiary’s
representative
concurrence as recipient of thefundraising activity.

4.

For children beneficiaries, only
the parent/s of the child/children
or maternal/paternal relative/s
may sign the document onbehalf of the child (1 originalcopy).
Duly signed the Social Case
Study Report and endorsementfrom the Local Social Welfare
andDevelopment
Office(LSWDO)(1 original copy).
MedicalCertificate/Abstract
and/orTreatment
Protocolsignedbytheattending● Local Social Welfare and Development Officer who
has jurisdiction on the area of the applicant● Attending physician or Hospital Records Section

675

5.

physician or the hospital’s
records section (1 originalcopy).
SignedMemorandumof
Agreement (MOA) between the
DSWD and the LSWDO of theconcerned LGU stating therein
their commitment to monitor theapplicant’s solicitation activities
and to submit post-reportorial
requirements to the issuing
DSWD Office (1 original
Certified True Copy)

6.

Pledge of Commitment (Annex11) (1 original copy).

7.

Official Receipt as proof of
payment of processing fee
issued by the concerned DSWD
CO-FO Finance Management
Unit (FMU) (1 photocopy)
Fund Utilization Report for
those applying for renewal of
their solicitation permit (Annex
12) (1 original copy).

8.

● Concerned DSWD Office and/or the C/MSWDO of
the concerned LGU● Standards Section (SS) of the concerned DSWD
Field Office● https://standards.dswd.gov.ph/wp-content/uploads/
2022/10/DSWD-SB-GF-089_REV-01_Pledge-of-C
ommitment.pdf● Applicant as issued by the concerned Field Office● Standards Section (SS) of the concerned DSWD
Field Office● https://standards.dswd.gov.ph/wp-content/uploads/

2022/10/DSWD-SB-GF-090_REV-01_Fund-Utilizat
ion-Report.pdf
B. For Person/s whose child, relative or friend ailing of a chronic ailment as endorsed bya registered, licensed and/or accredited Social Welfare and Development Agency(SWDA)
1. Duly Accomplished Application● Standards Section (SS) of the concerned DSWD
Form signed by the Agency
Field Office
Head or his/her authorized https://standards.dswd.gov.ph/wp-content/uploads/2022/1
representative (1 original copy). 0/DSWD-SB-GF-080_REV-01_APPLICATION-FOR-AUT
HORITY-TO-CONDUCT-SOLICITATION-FUND-RAISINGCAMPAIGN.pdf
2. Project Proposal including the● Standards Section (SS) of the concerned DSWDWork and Financial Plan (WFP)
Field Officefortheintendedpublic676

3.

solicitation, approved by the https://standards.dswd.gov.ph/wp-content/uploads/2022/1
Head of Agency (1 original 0/DSWD-SB-GF-083_REV-01_PROJECT-PROPOSAL-F
copy).
OR-SOLICITATION-ACTIVITY.pdf
Notarized Written Agreement or● Applicant signed by the intended
any similar document signifying
beneficiary/recipients or its head/authorized
theintendedbeneficiary’s
representative
concurrence as recipient of thefundraising activity.

For children beneficiaries, only
the parent/s of the child/children
or maternal/paternal relative/s
may sign the document onbehalf of the child (1 originalcopy).
4. Endorsement or Certificationfrom Licensed and Accredited
SWDA allowing an individual
to solicit funds under theirname or responsibility (1original copy).
5. Board Resolution or any
document
authorizingtheconduct of public solicitation (1original copy).
6.

7.

Official Receipt as proof of
payment of processing fee
issued by the concerned DSWD
CO-FO Finance Management
Unit (FMU) (1) ( 1 photocopy)).
Fund Utilization Report for
those applying for renewal of
their solicitation permit (Annex
12) (1 original copy).

● Licensed and Accredited SWDA that allowed theapplicant to solicit funds under their name or
responsibility● Standards Section (SS) of the concerned DSWD
Field Office● https://standards.dswd.gov.ph/wp-content/uploads/
2022/10/DSWD-SB-GF-088-_REV-01_Board-Resolution.pdf● Applicant as issued by the concerned Field Office● Standards Section (SS) of the concerned DSWD
Field Office● https://standards.dswd.gov.ph/wp-content/uploads/
2022/10/DSWD-SB-GF-090_REV-01_Fund-Utilizat
ion-Report.pdf

C. For Non- Stock, Non-Profit Corporations, Organizations or Associations
1.

(1)
Duly
Accomplished
Application Form signed by the
AgencyHeadorhis/her● Standards Section (SS) of the concerned DSWD
Field Office677

authorized representative
original copy).

(1

2.

Project Proposal including theWork and Financial Plan (WFP)
forthe
intendedpublicsolicitation, approved by the
Head of Agency (1 originalcopy).
3. Certified True Copy (CTC) of
Certificate of Registration with
SEC which has jurisdiction toregulate the endorsing SWDA,
and Articles of Incorporation
and By-Laws, if new applicant(1) original Certified True Copy)

4.

5.

6.

Updated Certificate of Good
Standing,orUpdatedCertificate of Corporate Filing/
Accomplished SEC General
Information Sheet (GIS) fromany of the above-mentioned
regulatory government agency
that has jurisdiction to regulate
the applying organization or
agency (1 original Certified
True Copy)
Updated Profile of Governing
Board or its Equivalent in
Government Organizations (1original copy).

Board Resolution or any
document
authorizingtheconduct of public solicitation (1original copy).

● https://standards.dswd.gov.ph/wp-content/uploads/
2022/10/DSWD-SB-GF-080_REV-01_APPLICATI
ON-FOR-AUTHORITY-TO-CONDUCT-SOLICITATI
ON-FUND-RAISING-CAMPAIGN.pdf● Standards Section (SS) of the concerned DSWD
Field Office● https://standards.dswd.gov.ph/wp-content/uploads/
2022/10/DSWD-SB-GF-083_REV-01_PROJECT-PROPOSAL-FOR-SOLICITATION-ACTIVITY.pdf● Securities Exchange Commission (SEC) Company Registration and Monitoring Department
Secretariat Building, PICC Complex, Roxas
Boulevard, Pasay City, 1307
● Any SEC Extension Office (Baguio City, Tarlac City,
Legazpi City, Cebu City, Iloilo City, Cagayan De
Oro City, Davao City, Zamboanga City, etc.)● Securities Exchange Commission (SEC) Company
Registration
andMonitoring
Department
Secretariat Building, PICC Complex, Roxas
Boulevard, Pasay City, 1307

● Any SEC Extension Office (Baguio City, Tarlac City,
Legazpi City, Cebu City, Iloilo City, Cagayan De
Oro City, Davao City, Zamboanga City, etc.)● Standards Section (SS) of the concerned DSWD
Field Office● https://standards.dswd.gov.ph/wp-content/uploads/
2022/10/DSWD-SB-GF-084_REV-01_Profile-of-Go
verning-Board-for-Issuance-of-Solicitation-Permit.p
df● Standards Section (SS) of the concerned DSWD
Field Office● https://standards.dswd.gov.ph/wp-content/uploads/
2022/10/DSWD-SB-GF-088-_REV-01_Board-Resolution.pdf

678

7.

Notarized Written Agreement or
any similar document signifying
the intended beneficiary/ies
concurrence as recipient of thefundraising
activities.
For
children beneficiaries, only theparent/s or maternal/paternal
relative/s
may
sign
the
document on behalf of the child(1 original copy).
8. Pledge of Commitment (1original copy).

9.

Endorsement or Certificationfrom any but not limited to thefollowing agencies that allow/s
applicanttoundertakesolicitation activities in theiragency’sjurisdiction,asapplicable (1 original copy):

a. Director of Private Schoolsb. Schools Superintendent of
Public Schoolc. Headorauthorized
representative of National
Government
Agencies(NGAs)
d. Headorauthorized
representativeof
Local
Government Unit (LGU)e. Bishop/Parish Priest/Minister
or
Head
of
Sect
or
Denomination
f. Others
10. Fund Utilization Report ofproceeds and expenditures (1original copy).

● From the applicant signed by the intended
beneficiary/recipients
representative

or

its

head/authorized● Standards Section (SS) of the concerned DSWD
Field Office● https://standards.dswd.gov.ph/wp-content/uploads/
2022/10/DSWD-SB-GF-089_REV-01_Pledge-of-C
ommitment.pdf● Agency that allows applicant to undertake
solicitation activities in their jurisdiction● Standards Section (SS) of the concerned DSWD
Field Office● https://standards.dswd.gov.ph/wp-content/uploads/
2022/10/DSWD-SB-GF-090_REV-01_Fund-Utilizat
ion-Report.pdf
679

11. Official Receipt as proof of
payment of processing fee
issued by the concerned DSWD
CO-FO Finance Management
Service/Unit(FMS/U(1photocopy).
12. Sample of additional specificrequirementsforeach
methodology to be used (1photocopy), such as:● Applicant as issued by the concerned Field Office● Applicant

a. Ticket, Ballots, Cards andsimilar formsb. Donation Boxes, Coin Banksand other similar formsc. Benefits show such as
fashion show, concert andsimilar activities
d. Photo or Painting Exhibits
and similar activities
e. Written request such asenvelops, letters of appeal,
greeting cards and similar
forms
f. Text message, e-mail, online
post and other types ofsolicitation using electronic
devicesg. Mass media campaign
throughradio,
television,
cinema,magazines,
newspapers, billboards andother similar formsh. Sport activities for a causesuch as fun run, marathon,
cycling and similar activities
i. Rummage sale, garage sale,
sale of goods and other similar
forms

680

D. For Regional Offices of Government Agencies (GAs), Government Owned andControlled Corporations (GOCCs), and Local Government Units (LGUs) desiring tosolicit funds
1. Duly Accomplished Application● Standards Section (SS) of the concerned DSWD
Form signed by the Agency
Field Office
Head or his/her authorized● https://standards.dswd.gov.ph/wp-content/uploads/
representative (1 original copy).
2022/10/DSWD-SB-GF-080_REV-01_APPLICATI
ON-FOR-AUTHORITY-TO-CONDUCT-SOLICITATI
ON-FUND-RAISING-CAMPAIGN.pdf
2. Project Proposal including the● Standards Section (SS) of the concerned DSWDWork and Financial Plan (WFP)
Field Officefortheintendedpublic● https://standards.dswd.gov.ph/wp-content/uploads/
solicitation, approved by the2022/10/DSWD-SB-GF-083_REV-01_PROJECT-P
Head of Agency (1 original
ROPOSAL-FOR-SOLICITATION-ACTIVITY.pdf
copy).
Authorization from3. Written● Applicant
Head of Government Agency

for the intended solicitation
activity that also ensuresstrict compliance to thestandard ratio of funds
utilization (1 original copy).
4.

5.

6.

Official Receipt as proof of
payment of processing fee
issued by the concerned DSWD
CO-FO Finance Management
Unit (1 photocopy).
Fund Utilization Report for
those applying for renewal of
their solicitation permit (Annex
12) (1 original copy).

● Applicant as issued by the concerned Field Office

Sample of additional specificrequirementsforeach
methodology to be used (1photocopy):● Applicant● Standards Section (SS) of the concerned DSWD
Field Office● https://standards.dswd.gov.ph/wp-content/uploads/
2022/10/DSWD-SB-GF-090_REV-01_Fund-Utilizati
on-Report.pdf

a. Ticket, Ballots, Cards andsimilar forms

681

b. Donation Boxes, Coin Banksand other similar formsc. Benefits show such as
fashion show, concert andsimilar activities
d. Photo or Painting Exhibits
and similar activities
e. Written request such asenvelops, letters of appeal,
greeting cards and similar
forms
f. Text message, e-mail, online
post and other types ofsolicitation using electronic
devicesg. Mass media campaign
throughradio,
television,
cinema,magazines,
newspapers, billboards andother similar formsh. Sport activities for a causesuch as fun run, marathon,
cycling and similar activities
i. Rummage sale, garage sale,
sale of goods and other similarforms
E. For Social Welfare and Development Agency (SWDA) with updated/valid registration,
license and/or accreditation
1. Duly Accomplished Application● Standards Section (SS) of the concerned DSWD
Form signed by the Agency
Field Office
Head or his/her authorized● https://standards.dswd.gov.ph/wp-content/uploads/
representative (1 original copy).
2022/10/DSWD-SB-GF-080_REV-01_APPLICATIO
N-FOR-AUTHORITY-TO-CONDUCT-SOLICITATIO
N-FUND-RAISING-CAMPAIGN.pdf
2. Project Proposal including the● Standards Section (SS) of the concerned DSWDWork and Financial Plan (WFP)
Field Officefortheintendedpublic● https://standards.dswd.gov.ph/wp-content/uploads/
solicitation, approved by the2022/10/DSWD-SB-GF-083_REV-01_PROJECT-P
Head of Agency (1 original
ROPOSAL-FOR-SOLICITATION-ACTIVITY.pdf
copy).

682

3.

4.

Notarized Written Agreement or
any similar document signifying
theintendedbeneficiary’s
concurrence as recipient of thefundraising activity (1 originalcopy).
For children beneficiaries, only
the parent/s of the child/children
or maternal/paternal relative/s
may sign the document inbehalf of the child
Endorsement or Certificationfrom Licensed and Accredited
SWDA allowing an individual
to solicit funds under theirname or responsibility (1original copy).

● Applicant

signedbeneficiary/recipients
representative

by
or

its

the
intendedhead/authorized● Applicant*Not applicable to Government
Agencies and SWDAs with Valid
RLA.

5. Board Resolution or any
document
authorizingtheconduct of public solicitation (1original copy).
6.

7.

Official Receipt as proof of
payment of processing fee
issued by the concerned DSWD
CO-FO Finance Management
Unit (FMU) (1 photocopy).
Fund Utilization Report for
those applying for renewal of
their solicitation permit (Annex
12) (1 original copy).

● Standards Section (SS) of the concerned DSWD
Field Office● https://standards.dswd.gov.ph/wp-content/uploads/
2022/10/DSWD-SB-GF-088-_REV-01_Board-Resolution.pdf● Applicant as issued by the concerned Field Office● Standards Section (SS) of the concerned DSWD
Field Office● https://standards.dswd.gov.ph/wp-content/uploads/
2022/10/DSWD-SB-GF-090_REV-01_Fund-Utilizat
ion-Report.pdf

683

8.

Sample of additional specificrequirementsforeach
methodology to be used, suchas:

● Applicant

a. Ticket, Ballots, Cards andsimilar formsb. Donation Boxes, Coin Banksand other similar formsc. Benefits show such as
fashion show, concert andsimilar activities
d. Photo or Painting Exhibits
and similar activities
e. Written request such asenvelops, letters of appeal,
greeting cards and similar
forms
f. Text message, e-mail, online
post and other types ofsolicitation using electronic
devicesg. Mass media campaign
throughradio,
television,
cinema,magazines,
newspapers, billboards andother similar formsh. Sport activities for a causesuch as fun run, marathon,
cycling and similar activities
i. Rummage sale, garage sale,
sale of goods and other similar
forms
Note to Applicant: The acceptance of application documents does not imply thatthe application is already approved. The applicant must satisfy the assessment
indicators based on DSWD Memorandum Circular No. 05 Series of 2021.

684

CLIENT STEPSAGENCY ACTIONSFEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

A.
Facilitation Procedures after receipt of complete application documents from theapplicant of Regional Public Solicitation Permit at the concerned DSWD Field Office(Walk-In)
1. Secure a copy 1.1 Provide a copy of
None
Not Applicable Regional Director
DSWD Fieldof the application the application(NA)
Officesdocuments
documents
Regional Director
2. Submit a
2.1 Receive submitted
None
15 minutes
DSWD Field
filled-out
application documents,
Officesapplication form
log its receipt in theand supporting
DTMS, assign a DRN
document to theand route to theField Office
Incoming Support Staff
Standardsof SCMD
Section.
Regional Director
2.2 Review theNone
30 minutes
DSWD Field
completeness andOfficescorrectness of thesubmitted application
documents based on
the checklist
2.2.1 If complete,
forward application
documents to theStandards Section
Support Staff, fortrackingNone

10 minutes

Regional Director
DSWD Field
Offices

2.2.2 If incomplete,provide the applicant
with the necessary
technical assistance torectify the gap and/or
submit lacking
requirements andprovide applicant withchecklist ofrequirements

None

25 minutes

Regional Director
DSWD Field
Offices685

3. Receivereference
number for
tracking

4. PayProcessing Feeat the Cash
Section5. Submit the
Official Receipt
for attachment tothe application

3.1 Receive
application documents
and logs its receipt
into the document
tracking system

None

5 minutes

Regional Director
DSWD Field
Offices

3.2 Provide theapplicant with adocument reference
number for easy
tracking either inperson, courier or
e-mail.
3.3Prepare billingstatement for thepayment of theprocessing fee to Cash
Section
3.4 Provide instruction
to the applicant to pay
the processing fee at
the Cash Section of the
DSWD Field Office
4.1 Receive payment
and Provide OR to theclientNone

5 minutes

Regional Director
DSWD Field
OfficesNone

5 minutes

Regional Director
DSWD Field
OfficesNone

5 minutes

Regional Director
DSWD Field
Offices

PhP 500.00

15 minutes

Cash Section
Chief
Cash SectionNone

3 minutes

Regional Director
DSWD Field
Offices

5.1 Receive thephotocopy of the official
receipt for theprocessing fee andattach the same to theapplication documents

686

6. Wait for the
result of theapplication

5.2 Route the complete
application documents
including photocopy ofofficial receipt to the
Head of the Standards
Section/Policy andPlans Division Chief

None

7 minutes

Regional Director
DSWD Field
Offices

6.1Provide instructions
for appropriate action of
the concernedStandards Section
Technical Staff

None

10 minutes

Regional Director
DSWD Field
Offices

6.2 Endorse theapplication documents
to the concernedStandards Section
Technical Staff, forappropriate actionNone

5 minutes

Regional Director
DSWD Field
Offices

6.3 Receive theapplication documents
and conduct
assessment of theapplication for theissuance of solicitation
permit

None

1 day

Regional Director
DSWD Field
Offices687

6.4 Acknowledge receipt
of application
documents and transmit
it thru e-mail or courierNone

If found eligible andcompliant, facilitate thepreparation of
Solicitation
Permit/Certificate ofAuthority to Conduct
Fund-Raising Campaign
and Conforme Letterand endorse the sameto the Section Head forreview.
If found non-eligible,
non-compliant or both,technical staff
immediately or within
the day of receipt ofapplication provide theapplicant with technicalassistance on fundraising requirements per
M.C. 5 series of 2021 torectify the gap and/or
submit lacking
requirements

688

1 day

Regional Director
DSWD Field
Offices6.5 Receive andreview the application
documents including
the prepared
Certificate of Authority
to Conduct FundCampaign endorsedby the technical staff.
If found in-order, affix
initial and endorse thesame to theconcerned Division
Chief for further
review and/or onward
endorsement to the
Office of the Regional
Director, for approvaland signature
If found not in-order,
providecomments/inputs/
corrections and returnthe same to thetechnical staff
6.6 Log receipt to theDocument Tracking
System for routing to
the concerned
Division Chief
6.7 Receive and routethe application
documents including
prepared Solicitation
Permit/ Certificate ofAuthority to Conduct
FundRaisingCampaign to theDivision Chief
689

None

4 hours

Regional Director
DSWD Field
OfficesNone

10 minutes

Regional Director
DSWD Field
OfficesNone

10 minutes

Regional Director
DSWD Field
Offices6.8 Receive and review
application forsolicitation permit andthe prepared Solicitation
Permit/Certificate ofAuthority to Conduct
Fund Campaign.
If found in-order,
endorse the same to the
Office of the Regional
Director for approvaland signature
If found not in-order,
return the same to theStandards Section forproper action
6.9 Log receipt to theDocument Tracking
System for routing to the
Regional Director
6.10. Receive and route
application documents
including prepared
Solicitation Permit/
Certificate of Authority
to Conduct
Fund-Raising Campaign
to the Regional Director

690

None

2 daysRegional Director
DSWD Field
OfficesNone

10 minutes

Regional Director
DSWD Field
OfficesNone

10 minutes

Regional Director
DSWD Field
Offices6.11 Review application
documents including
the prepared Solicitation
Permit/ Certificate ofAuthority to Conduct
Fund-Raising Campaign
If found in order,
approve the application
for solicitation permitand sign the prepared
Certificate of Authority
to Conduct FundCampaign and transmit
the same to theStandards Section forissuance
If found not in order,
return the same to theStandards Section
through the concerned
Division Chief forappropriate actionNone

2 daysRegional Director
DSWD Field
Offices

6.12 Track the receipt of
the approved Certificate
of Authority to Conduct
Fund Campaign forrouting to the Standards
Section
6.13 Track /receive andsend advanced copy of
the Solicitation Permit,
Conforme Letter to theapplicant through email.

None

10 minutes

Regional Director
DSWD Field
OfficesNone

10 minutes

Regional Director
DSWD Field
Offices691

7. Receive the
Solicitation
Permit throughmail/courier orpick-up at thefield office andaccomplish the
ClientSatisfaction
Measurement
Survey Form

6.14 Provide a copy of
the issued permit to the
Records and Archives
Management Unit
(RAMU) of the
Administrative Division
6.14.1 Coordinate withthe applicant for the
pick-up of the
Solicitation Permit

None

5 minutes

Regional Director
DSWD Field
Offices

7. Facilitate issuance of
the Solicitation Permit
through Conforme Letterto the applicant

None

5 minutes

Regional Director
DSWD Field
Offices

7.2 Administerthe Client
Satisfaction
Measurement Form(either online or
paper-based)None

5 minutes

Regional Director
DSWD Field
Offices

PhP500.00

Seven (7) Days

PhP500.00

Three (3) Days

None

25 minutes

FEES TO
BE PAID

PROCESSING
TIME

Total No. of Days
Complete but Non-Compliant orIncomplete Submission:
Incomplete Submission:
CLIENT STEPSAGENCY ACTIONSPERSONRESPONSIBLE

B.
Facilitation Procedures after receipt of complete application documents from theapplicant of Regional Public Solicitation Permit at the concerned DSWD Field Office(Courier/E-mail)1. Secure a copy 1.1 Provide the client
None
Not Applicable Regional Director
DSWD Fieldof the application with application(NA)
Officesdocuments
documents692

2. Submit
filled-out
application
documents to theField OfficeStandards
Section. andreceive reference
number for
tracking

2.1 Receive application
documents and log
receipt into the
document tracking
systemNone

2.2 Provide theapplicant with adocument reference
number for easy
tracking either inperson, courier or
e-mail.

5 minutes
None

2.3 Prepare billingstatement for thepayment of theprocessing fee to Cash
Section

3. PayProcessing Feeat the Cash
Section
4. Wait for the
result of theapplication

2.4 Provide instruction
to the applicant to pay
the processing fee at
the Cash Section of the
DSWD Field Office
3.1 Receive payment
and provide official
receipt to the client

5 minutes

None

5 minutes

None

5 minutes

PhP500.00

15 minutes

None

30 minutes

4.1 Provide instructions
for appropriate action of
the concernedStandards Section
Technical Staff

693

Regional Director
DSWD Field
Offices

Regional Director
DSWD Field
Offices

Regional Director
DSWD Field
Offices

Regional Director
DSWD Field
Offices

Section Chief
Cash Section

Regional Director
DSWD Field
Offices4.2 Endorse application
documents to theconcerned Standards
Section Technical Staff,
for appropriate action
4.3 Receive application
documents and conduct
assessment of theapplication for theissuance of solicitation
permit
4.4 Acknowledge receipt
of application
documents and transmit
it thru e-mail or courier
If found eligible andcompliant, facilitate thepreparation of
Solicitation
Permit/Certificate ofAuthority to Conduct
FundRaising Campaign
and Conforme Letterand endorse the sameto the Section Head forreview.
If found non-eligible,
non-compliant or both,technical staff
immediately or within
the day of receipt ofapplication provide theapplicant with technicalassistance on fundraising requirements per
M.C. 5 series of 2021 torectify the gap and/or

694

None

10 minutes

Regional Director
DSWD Field
Offices

None

1 Day

Regional Director
DSWD Field
Offices

None

1 Day

Regional Director
DSWD Field
Officessubmit lacking
requirements
4.5 Assigned Focal
Person shall receiveand review theapplication documents
including the prepared
Certificate of Authority
to Conduct FundCampaign endorsed by
the technical staff.
If found in-order, affix
initial and endorse thesame to the concerned
Division Chief for further
review and/or onward
endorsement to the
Office of the Regional
Director, for approvaland signature
If found not in-order,
providecomments/inputs/
corrections and returnthe same to thetechnical staff
4.6 Log its receipt to theDocument Tracking
System for routing to theconcerned Division
Chief
4.7 Receive and routethe application
documents including
prepared Solicitation
Permit/ Certificate ofAuthority to Conduct
FundRaising Campaign
to the Division Chief

695

None

4 Hours

Regional Director
DSWD Field
OfficesNone

10 Minutes

Regional Director
DSWD Field
OfficesNone

2 DaysRegional Director
DSWD Field
Offices4.8 Concerned Division
Chief shall receive andreview application forsolicitation permit andthe prepared Solicitation
Permit/Certificate ofAuthority to Conduct
Fund Campaign.
If found in-order,
endorsed the same to
the Office of theRegional Director for
approval and signature.
If found not in-order,
return the same to theStandards Section forproper action
4.9 Log its receipt to theDocument Tracking
System for routing to the
Regional Director
4.10. Receive and route
application documents
including prepared
Solicitation Permit/
Certificate of Authority
to Conduct FundRaisingCampaign to the
Regional Director
4.11 The Regional
Director shall review
application documents
including the prepared
Solicitation Permit/
Certificate of Authority
to Conduct FundRaisingCampaign
If found in order, theRegional Director
approves application forsolicitation permit andsigns the prepared
696

None

20 Minutes

Regional Director
DSWD Field
OfficesNone

20 Minutes

Regional Director
DSWD Field
OfficesNone

30 Minutes

Regional Director
DSWD Field
OfficesNone

2 DaysRegional Director
DSWD Field
Offices

5. Receive theapproved
Solicitation
PermitCertificate of Authority
to Conduct FundCampaign and transmit
the same to theStandards Section forissuance
If found not in order,
return the same to theStandards Section
through the concerned
Division Chief forappropriate action
4.12 Track the receipt of
the approved Certificate
of Authority to Conduct
Fund Campaign forrouting to the Standards
Section.
4.13 Track/receive andsend advanced copy of
the Solicitation Permit,
Conforme Letter andClient Satisfaction
Measurement Form to
the applicant throughemail
4.14 Provide a copy of
the issued permit to the
Records and Archives
Management Unit
(RAMU) of the
Administrative Division
Note: The Standards
Section Support Staff
shall coordinate with theapplicant for the pick-up
of the Solicitation Permit
5.1 Facilitate issuanceof the Solicitation Permit
through Conforme Letterto the applicant

20 minutes

Regional Director
DSWD Field
Offices

1 hourRegional Director
DSWD Field
Offices

20 minutes

Regional Director
DSWD Field
OfficesNone

5 minutes

Regional Director
DSWD Field
OfficesNone

5 minutes

None

697

6. Fill out the
ClientSatisfaction
Measurement
Survey Form

6.1 Administer theapplicant the Client
Satisfaction
Measurement Form(either online or
paper-based)

TOTAL:
Complete but Non-Compliant orIncomplete Submission:

PhP500.00
PhP500.00

7 days3 daysIncomplete Submission:
None
1 day
The number of minutes shall be included in the total 7 days. This does notinclude the travel time of documents from the DSWD Field Office to theApplicant, and vice versa.

5. Issuance of Certificate of Authority to Conduct Fund-RaisingCampaign to Individual, Corporation and Organization: Regional
Temporary Permit During State of Emergency/Calamity
The process of assessing the applicant person, groups, corporation, organization or
association eligibility for the issuance of Regional Solicitation Permit/Authority to
Conduct Fund Campaign during State of Emergency/Calamity
Office or Division:Standards Section – DSWD Field OfficeClassification:
Type of Transaction:

Complex
G2C - Government to Client
G2G - Government to Government
Person, Group, Corporation whether profit or non-profit,
Organization or Association including Regional Government
Agencies (GAs) and Local Government Units (LGUs) intending
to solicit or receive contributions for charitable, social andpublic welfare purposes during state of emergency/calamity

Who may avail:

CHECKLIST OF
WHERE TO SECURE FORMSREQUIREMENTS
A. For Person/s (including persons representing an unregistered/unorganized group)
desiring tosolicitor receive contributions for response to victims ofemergency/calamity698

1. Duly
Accomplished
Application Form signedby the applicant person (1original copy)●

Standards Section (SS) of the concerned DSWD Field
Office●https://www.dswd.gov.ph/issuances/MCs/MC_2021-005.
pdf
Enhanced Annex 2 – DSWD-SB-PSF-001 - Application
Form
https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-080_REV-01_APPLICATION-FOR-AU
THORITY-TO-CONDUCT-SOLICITATION-FUND-RAISIN
G-CAMPAIGN.pdf
https://www.dswd.gov.ph/issuances/MCs/MC
2021-005.pdf●

2. Project Proposal withWork and Financial Plan
(WFP) for the intended
public solicitation, signedby the applicant person (1original copy)
3.

4.

5.

Undertaking to comply
withtheremaining
requirements during thevalidity of the issued
solicitation
permit (1original copy)

Fund Utilization Report, if
applying for the renewalofsolicitation
permit(Annex 12) (1 original
copy)

Additional Requirements●

Annex 5 – DSWD-SB-PSF-003: Project Proposal● https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-083_REV-01_PROJECT-PROPOSALFOR-SOLICITATION-ACTIVITY.pdf● https://www.dswd.gov.ph/issuances/MCs/MC
2021-005.pdf
Annex 7 – DSWD-SB-PSF-006: Undertaking during
State of Local Emergency/Calamity● https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-085_REV-01_UNDERTAKING-DURIN
G-STATE-OF-LOCAL-EMERGENCY-CALAMITY.pdf● https://www.dswd.gov.ph/issuances/MCs/MC_2021-005.
pdf
Annex 12 – DSWD-SB-PSF-011: Fund Utilization
Report● https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-090_REV-01_Fund-Utilization-Report.
pdf● Applicant

a. Two valid government
issued Identification
Cards
(IDs)
(1
photocopy)699

b. Barangay
Certification attesting
to the applicant’s
integrityandcapability to conduct
a fundraising activity(1 original copy)c. Endorsement
fromthe group the person
is representing with (1original copy).
6.

7.

Sampleofeachmethodology to be usedin the solicitation activity(1 photocopy)
Official Receipt as proof of
payment of the processing
fee issued by theconcerned DSWD – FO,
Finance Management –Cash Unit(1 Photocopy copy)● Applicant● Applicant

B. For Corporation, Organization or Association with SEC Registration
1. One(1)
DulyAccomplished Application
Form signed by the Headof Agency or his/herauthorized representative(1 original copy)●

Standards Section (SS) of the concerned DSWD Field
Office●https://www.dswd.gov.ph/issuances/MCs/MC
2021-005.pdf
Enhanced Annex 2 – DSWD-SB-PSF-001:
Application Form
https://standards.dswd.gov.ph/wp-content/uploads/2022/10/DSWD-SB-GF-080_REV-01_APPLICATION-FOR-AUTHORITY-TO-CONDUCT-SOLICITATION-FUND-RAI
SING-CAMPAIGN.pdf
https://www.dswd.gov.ph/issuances/MCs/MC
2021-005.pdf●

2. Project Proposal withWork and Financial Plan
(WFP) for the intended
publicsolicitation,●

Annex 5 – DSWD-SB-PSF-003: Project Proposal

700

approved by the Head of
Agency (1 original copy)
3. Undertaking to comply
withtheremaining
requirements during thevalidity of the issued
solicitation
permit (1original copy)
4.

Fund Utilization Report, if
applying for the renewal ofsolicitation permit (Annex
12) (1 original copy)

●

●

●

●
5.

Sample of eachmethodology to be used insolicitation activity(1 original copy)●

https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-083_REV-01_PROJECT-PROPOSALFOR-SOLICITATION-ACTIVITY.pdf● https://www.dswd.gov.ph/issuances/MCs/MC
2021-005.pdf
Annex 7 – DSWD-SB-PSF-011: Undertaking
https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-085_REV-01_UNDERTAKING-DURIN
G-STATE-OF-LOCAL-EMERGENCY-CALAMITY.pdf
https://www.dswd.gov.ph/issuances/MCs/MC
2021-005.pdf
Annex 12 – DSWD-SB-PSF-011: Fund Utilization
Reporthttps://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-090_REV-01_Fund-Utilization-Report.
pdf
ApplicantOfficial Receipt as proof of● Applicant
payment of processing fee
issued by the concerned
DSWD – FO, FinanceManagement – Cash Unit
(1 photocopy)
C. For Organizations or Agencies including SWDAs and Religious Organizations
1. One(1)
Duly● Standards Section (SS) of the concerned DSWD Field
Accomplished Application
OfficeForm signed by the Headof Agency or his/her● https://www.dswd.gov.ph/issuances/MCs/MC
authorized representative2021-005.pdf(1 original copy)
Enhanced Annex 2 – DSWD-SB-PSF-001 Application Form
● https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-080_REV-01_APPLICATION-FOR-AU
THORITY-TO-CONDUCT-SOLICITATION-FUND-RAISIN
G-CAMPAIGN.pdf

701

2. Project Proposal with Workand Financial Plan (WFP)
for the intended solicitation
activity, approved by the
Head of Agency (1 originalcopy)
3. Undertaking to comply
withtheremaining
requirements during thevalidity of the issued
solicitation
permit (1original copy)●●●

https://www.dswd.gov.ph/issuances/MCs/MC
2021-005.pdf
Annex 5 – DSWD-SB-PSF-003: Project Proposal
https://standards.dswd.gov.ph/wp-content/uploads/2022/10/DSWD-SB-GF-083_REV-01_PROJECT-PROPOSA
L-FOR-SOLICITATION-ACTIVITY.pdf
https://www.dswd.gov.ph/issuances/MCs/MC
2021-005.pdf

5. Sampleofeach
methodology to be used insolicitation activities (1original copy)●

Annex 7 – DSWD-SB-PSF-011: Undertaking
https://standards.dswd.gov.ph/wp-content/uploads/2022/
10/DSWD-SB-GF-085_REV-01_UNDERTAKING-DURIN
G-STATE-OF-LOCAL-EMERGENCY-CALAMITY.pdf
https://www.dswd.gov.ph/issuances/MCs/MC
2021-005.pdf
Annex 12 -DSWD-SB-PSF-011: Fund Utilization
Reporthttps://standards.dswd.gov.ph/wp-content/uploads/2022/10/DSWD-SB-GF-090_REV-01_Fund-Utilization-Report.pdf
Applicant

6. Official Receipt as proof of
payment of processing fee
issued by the concerned
DSWD – FO, FinanceManagement - Cash Unit (1photocopy)●

Applicant4. Fund Utilization Report, if
applying for the renewal ofsolicitation permit (Annex
12) (1 original copy)●●●

Note to the Applicant: The acceptance of application documents does not indicatethat the application for permit is already approved. The application documents shallbe assessed for completeness and compliance as required by DSWD Memorandum
Circular No. 05 Series of 2021.

702

Facilitation Procedures for the Issuance of Regional Temporary Solicitation Permit at theStandards Section of the concerned DSWD Field Office
CLIENT STEPSAGENCY ACTIONSFEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

None

Not Applicable
(NA)

Not
Applicable(NA).
Application
Form is readily
downloadable

PhP500.0
0

10 minutes

Section Chief
Cash SectionNone

10 minutes

None

10 minutes

A. For Walk-In Applicants
1. Secure application
form thru the DSWD
Website or from theDSWD Field Office
Website2.Pay Processing Feeat the Cash Section of
the Field Office
3. Submit/fileapplication documents
at the Field OfficeStandards Section

1.1 Provide theclient withapplication form andchecklist ofrequirements in thewebsite2.1. Receive
payment for therequired processing
fee and issue official
receipt (OR)
3.1 If Complete andCompliant:
3.1.1 Review
completeness andcorrectness ofsubmitted
application
documents.
3.2 Receive thedocumentary
requirements andprovide theorganization an
acknowledgement
receipt and log thereceipt of application
documents into theDocument Tracking
System.

703

Regional Director
DSWD Field
Offices

Regional Director
DSWD Field
OfficesNone

10 minutes

Regional Director
DSWD Field
OfficesNone

10 minutes

Regional Director
DSWD Field
OfficesNone

2 hours

Regional Director
DSWD Field
Offices

3.6 Return all
Nonedocuments
submitted
accompanied by aletter providing
technical assistanceand a checklist ofrequirements forapplicantOrganization’s
compliance.
B. For Applications Sent through Email/Courier
11.Secure application
1.1 Provide theNoneform thru the DSWD
client with
Website or from theapplication form and
DSWD Field Officechecklist ofWebsiterequirements in thewebsite2 hours

Regional Director
DSWD Field
Offices

3.3 Endorse
application
documents to thehead of Standards
Section
3.4 Endorse theApplication
Documents together
with the Standards
Section head’s
instruction to theTechnical Staff, forassessment andprocessing of theregional permit
3.5 If foundincomplete or
non-compliant,
3.5.1 Communicate
with the applicant
citing reason/s for
non-processing anddenial.

704

Total
of
4
Hours
for
incomplete/non- compliant
walkin
applicants

Not Applicable Not
(NA).
(NA)

Applicable
Application
Form is readily
downloadable2. Pay Processing Feeat the Cash Section of
the Field Office2.1. Receive
payment for therequired processing
fee and issue official
receipt (OR)

PhP500.00

10 minutes

Section Chief
Cash Section

3. Submit application
documents throughemail/courier

3.1 If Complete andCompliant:None

10 minutes

Regional Director
DSWD Field
Offices

3.2 Receive thedocumentary
requirements andprovide theorganization an
acknowledgement
receipt and log thereceipt ofapplication
documents into theDocument Tracking
System.

None

10 minutes

Regional Director
DSWD Field
Offices

3.3 Endorse
application
documents to thehead of Standards
SectionNone

10 minutes

Regional Director
DSWD Field
Offices

3.1.1. Reviews
completeness andcorrectness ofsubmitted
applications
documents.

705

3.4 Endorse theApplication
Documents together
with the Standards
Section Head’s
instruction to theTechnical Staff, forassessment andprocessing of theregional permit

None

10 minutes

Regional Director
DSWD Field
Offices

3.5 If foundincomplete or
non-compliant,None

4 hours

Regional Director
DSWD Field
Offices

3.5.1 Communicate
with the applicant
citing reason/s for
non-processing anddenial.
Regional Director
3.6 Return allNone
4 hours
DSWD Field
documents
Total
of
4
Officessubmitted
Hoursforaccompanied by aincomplete/letter providing
non- compliant
technical assistanceapplications
and a checklist ofsentvia
requirements foremail/courier
applicantOrganization’s
compliance.
Note: Technical assistance shall be provided through phone call, e-mail, text, chat or
face-to-face technical assistance while written communication shall be provided for applications
submitted via courier or email, as applicable. In case of incomplete documents where the returnof said documents cannot be facilitated due to unavailability of the service provider, an
acknowledgment letter shall be sent electronically and with the checklist of documents forcompliance.

706

4. Wait for the result of
the assessment

4.1 Review andassess submitted
application
documents forcompliance to therequirements for theissuance of regional
temporary permit;None

4 hours

Regional Director
DSWD Field
OfficesNone

2 hours

Regional Director
DSWD Field
Offices(May conduct
validation activity,
collateral interview
and/or agency visit,
as necessary).
.

4.2 If found eligible
with complete andcompliantrequirements:
4.2.1 Prepare theassessment report,
draft Regional
Solicitation Permit/
Certificate ofAuthority to Conduct
Fund Campaign,and Confirmation
Letter, and endorse
the same to theSection Head, forsignature/initial andonwardendorsement to theDivision Chiefin-charge of theStandards Section in
the Field Office707

4.3 Sign theassessment reportwith the complete
application
documents alongwith the preparedRegional Solicitation
Permit/Certificate ofAuthority to Conduct
Fund Campaign andendorse the same to
the Division Chiefsupervising theStandards SectionNone

2 hours

Regional Director
DSWD Field
Offices

4.4 Endorse thesame to the Office of
the Regional
Director withrecommendation for
approval andsignature for thePermit/Certificate ofAuthority to Conduct
Regional FundCampaign

None

1 hours

Regional Director
DSWD Field
Offices708

4.5 If foundnon-compliant toeligibility anddocumentary
requirementsNone

4 hours

Regional Director
DSWD Field
Offices

4 hours

Regional Director
DSWD Field
Offices

4 hours

Regional Director
DSWD Field
Offices

4.5.1 Return theapplication
documents with aletter citing reasonsfor disapproval withtechnical assistanceon how to rectify
non-complianceand/or submit
lackingrequirements.
4.6 Review and sign
the letter citing
reasons fordisapprovalsimultaneously
providing technicalassistance toaddress
non-complianceand/or submit
lackingrequirements.

None

r

4.7 The Regional
Director shall review,
sign & issue theRegional Solicitation
Permit/Certificate ofAuthority to Conduct
Fund Campaign709

5. Receive Permit or
Denial Letter via email,courier, or pick-up

6. Fill out the Client
Satisfaction
Measurement Form

5.1 Notify theapplicant on its
approved/ signed
permit with an
instruction to sign
the Conforme Letteron the set standards
in the inventory,
monitoring andutilization of solicitedfunds, submission oflacking requirements
and post-facilitation
reports
5.2 Issue theRegional
FundraisingCampaign
Authority/Solicitation
Permit or the Denial
Letter via
email/courier or bypick up at the Field
Office
6.1 Administer the
Client Satisfaction
Measurement Form(either online or
paper-based)None

1 hour and 10
minutes

Regional Director
DSWD Field
OfficesNone

55 minutes

Regional Director
DSWD Field
OfficesNone

5 minutes

Regional Director
DSWD Field
Offices

TOTAL PhP500.00

None

710

Complete andCompliant 2 Working
Days
Complete but
Non-Complia
nt and/or
Incomplete
Submission 1 Day

None

Incomplete
Submission 4 Hours
Note: Processing fees for regional or national temporary solicitation permit
during state of national emergency/ calamity and during calamity amidst stateof national emergency shall be waived in favor of the applicant

6. Licensing of Private Social Welfare and Development Agencies(SWDAs) – Operating in One Region
The process of assessing the qualifications and authorizing a registered SWDA to
operate as a Social Work Agency or as an Auxiliary SWDA operating in one region.
Office or Division:
Classification:
Type of Transaction:
Who may avail:

DSWD Field Office – Standards Section
Highly Technical
G2C - Government to Client
All registered private Social Welfare andDevelopment Agencies (SWDAs) that are not yet
in operation and those already engaged in theimplementation of SWD programs and services
within the region
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. Duly Accomplished and Notarized Application ● DSWD Central Office - Standards
Form (1 original copy)
Bureau (SB)IBP Road, Constitution Hills, Batasan
Pambansa Complex, Quezon City
● Any
DSWD Field Office Standards Section (Regions I, II, III,
IV-A, V, VI, VII, VIII, IX, X, XI, XII,
CAR, CARAGA, MIMAROPA &NCR)● https://standards.dswd.gov.ph/issuanc
es/ (DSWD-SB-GF-111_REV
00_Application Form for Licensing –Already Operation)
2. Manual of Operation containing the SWDAs ● https://standards.dswd.gov.ph/issuanc
program and administrative policies, procedureses/
and strategies to attain its purpose/s among(DSWD-SB-GF-049_REV-01_Manual
others (1 original copy)
of Operations)711

3. Staff Complement Requirement of Employees
and Volunteers
For Social Work Agency, to consider the ● https://standards.dswd.gov.ph/issuanc
following staff requirement:es/ DSWD-SB-GF-064_REV
1. At least one (1) RSW to supervise and
01_PROFILE OF EMPLOYEES
take charge of its social work functions forresidential care agencies and community
based agencies that caters to beneficiaries
that requires social case management
2. For Center Based (Residential Based), to
observe the caseload requirement of client
ration of the social workers and house parent
3. For Center Based (Non-Residential
Based) to observe at least one full-timesocial worker to drop in center, processing
center and vocational rehabilitation center
while for senior citizens’ center and the like,a part-time social worker is considered.
4. For Community-based, implementing
community
development
communityorganizing, any of the following shall be hired
in full/part time basis per region:
4.1. Graduate of bachelor Degree inSocial Work or Community Development or
4.2 Other professionals who have atleast three (3) year work experiences in thefield of social welfare and development
For Auxiliary SWDA, at least one (1) full time
staff who will manage its operation
4. For Applicant SWA’s implementing Child
Placement Services: Certification from DSWD
or photocopy of the certificate of training ● From DSWD or training agency
attended by the hired RSW related to childplacement service (1 photocopy)
5. Certification of no derogatory information
issued by SEC within three (3) years during ● Securities Exchange Commission
application with DSWD (1 Photocopy)(SEC) - Company Registration and*Applicable to those operating more than six (6)Monitoring Department Secretariat
months prior application to DSWD
Building, PICC Complex, Roxas**Not applicable to Public SWDAs
Boulevard, Pasay City, 1307
6. Copy of the valid Safety Certificates:712

a. For Center Based (Residential Based and
Non-Residential Based)i. Occupational permit (only for newbuildings)
orAnnualBuilding
Inspection Certificate (for old building)ii. Fire Safety Inspection Certificate● City/Municipal Engineering Office ofLocal Government Unit covering theiii. Water Potability Certificate or Sanitary
SWDAs area of operation
Permit● Office of the Bureau of Fire Protection
intheCity/Municipal
Local
b. For Community Based
Government Unit covering the SWDAs
i. Fire Safety Inspection Certificate
area of operation
7. ABSNET Membership (1 original or Photocopy) ● City/Municipal Health Office of Local
Government Unit covering the SWDAs
Certification from the Regional ABSNET (RAB)
area of operation or Private Service
President or Chairperson of the Cluster
Provider
ABSNET (CAB) or the authorized ABSNET
OfficerattestingtheactiveABSNET● Office of the Bureau of Fire Protection
membership of the applicant SWDA.
inthe
City/Municipal
Local*Undertaking for new applicant organization
Government Unit covering the SWDAs
8. Duly signed Work and Financial for the two (2)area of operation
succeeding years (1 original copy)
9.

Notarized certification from the Board ofTrustees and/or the funding agency tofinancially support the organization to operate
for at least two (2) years (1 original copy)

10. Annual Accomplishment Report of the previous
year (1 original copy)*If no latest submission with the DSWD
11. The Audited Financial Report of the previous
year submitted to SEC and/or Bureau ofInternal Revenue (BIR) shall be accepted; anda financial report based on the DSWD template
shall also be submitted. For those SWDAs witha total revenue of less that Php 600,000.00, an
unaudited financial statement prepared by the
Financial Officer and concurred by the Head of
Agency, may suffice. (1 Photocopy)
713● ABSNET Cluster where the applicant
belongsor
https://standards.dswd.gov.ph/issuances/
DSWD-SB-GF-065_REV-01_ABSNET
Active Membership Certification● https://standards.dswd.gov.ph/issuanc
es/ DSWD-SB-GF-54_REV-01_Work
and Financial Plan
● Applicant’s office record

12. For applicant with past and current partnershipwith the DSWD: Certification from theconcerned DSWD Office that the applicant isfree from any financial liability/obligation (1original copy)● https://standards.dswd.gov.ph/issuances/
DSWD-SB-GF-051_REV-01_Annual
Report● BIR or SEC and for Financial Reporttemplate:
https://standards.dswd.gov.ph/issuances/
DSWD-SB-GF-053_REV-01_Financial
Report● https://standards.dswd.gov.ph/issuances/
DSWD-SB-GF-055_REV-01_Certificat
ion Free from Financial Liability
Note to Applicant: The acceptance of application documents does not imply thatthe application is already approved. The applicant must satisfy the assessment
indicators for Licensing based on Memorandum Circular No. 21 series of 2022
entitled “Amendment of MC No. 17 s. 2018 entitled Revised Guidelines
Governing the Registration, Licensing of Social Welfare and Development(SWD) Agencies and Accreditation of SWD Programs and Services”.
CLIENT STEPSFEES TO
BE PAID
A. Assessment Procedures for Walk-in Applicants
1. Submit theapplication andsupporting
documents.

AGENCY ACTIONS

1.1 Receive thedocumentary
requirements andprovide theapplicant

None

714

PROCESSINGTIMEPERSONRESPONSIBLE

10 minutes

Regional Director
DSWD Field
Officesorganization with anapplicationreference number
for easy tracking
and reference
1.2 Determine
whether thesubmitted
documents arecomplete.

None

20 minutes

Regional Director
DSWD Field
OfficesNone*25 minutes

Section HeadCash Section

If complete,provide theorganization an
acknowledgeme
nt receipt andlog the receipt ofapplication
documents into
the Document
Tracking System(DTS) forStandards
Section – Field
Office.

2. Pay the required
processing fee.

If incomplete,return all
documents
submitted
accompanied
by a checklist ofrequirements
for applicant
Organization’s
compliance.
2.1 Prepare BillingStatement andinstruct applicant toproceed to the Cash
Section of DSWD
Field Office715

2.2 Process the
PHPpayment and issue
1,000.00
Official Receipt.
3. Provide the DSWD
3.1 Acknowledge
NoneStandards Section
the photocopy of thethe photocopy of the Official Receipt from
Official Receipt
the applicant(OR).
Organization.
3.2 Review theNonesubmitted
documents as tocompleteness andcompliance, both inform and substance.
The submitted
completedocuments mustsatisfy the Criteria
based on MC 21
series of 2022.
If complete andcompliant, an
Acknowledgment
Letter andNotification on the
proposed scheduleon the conduct ofValidation Visit shallbe prepared.
If foundincomplete or
non-compliant, theAcknowledgement
Letter preparedshall contain the
checklist ofrequirements to be
secured andcomplied. This will716

*10 minutes

Section HeadCash Section*20 Minutes

Regional Director
DSWD Field
Offices

2 working days

Regional Director
DSWD Field
Offices

be sent to theapplicant SWDA
together with all theapplication
documents
submitted.

4. Confirm availabilityon the proposed
Validation Visit

5. Participate in the
conduct of the
Validation visit.

3.3 Review andapproval of the
Acknowledgement
Letter including its
attachments.

None

2 working days

Regional Director
DSWD Field
Offices

4.1 For those withrequirements thatare complete andcompliant,Confirmation of
Validation Visit.
5.1 Conduct ofValidation visit

None

30 minutes

Regional Director
DSWD Field
OfficesNone

1 working day
peragreedschedule

Regional Director
DSWD Field
Offices

5.2 Prepare
Confirmation ReportNone

3 working days

Regional Director
DSWD Field
OfficesFavorable;
8 working days

SectionHead/Division
Chief

If favorable, theTechnical Staff shalldraft Confirmation
Report and Draft
Certificate ofLicense to Operate.
If not favorable, theTechnical Staff shalldetail the Assessors
Findings in a report.
5.3 Approval andEndorsement of theSection/Division
Chief to Regional
Director

None

Unfavorable;
7 working days717

If favorable, review
and approval of theConfirmation Report
and the Draft
Certificate ofLicense to Operate.
5.4 Approval of theRegional Director

None

If favorable, forapproval andsignature of theCertificate ofLicense to Operate.
6. Receive the License 6.1 Send theto Operate throughConfirmation Report
mail/courier orand notify the
pick-up at the field
availability of theoffice andLicense to Operateaccomplish thefor release through
Client satisfaction
preferred means ofsurvey.
delivery indicated in
the application form.
(direct pick-up or
courier)
6.2 Administer the
Client Satisfaction
Survey Form (either
online or
paper-based)
TOTAL:

Favorable;
3 daysRegional Director
DSWD Field
OfficesUnfavorable;
2 daysNone

1 day and 25
minutes(depending on
the choice of theapplicant)Regional Director
DSWD Field
OfficesNone

5 minutes

Regional Director
DSWD Field
Offices

PHP
1,000.00

For Complete
and Compliant- 20 Working
Days
None
For
Unfavorable
Result - 17
Working Days
B. Processing Procedures of Applications submitted at Standards Section throughMail/Courier:718

1. Send theApplication Form
together with theprescribeddocumentary
requirements forLicensing through
Mail or Courier to:Standards Sectionof concerned DSWD
Field Office

1.1 Log receipt into
the Document
Tracking System(DTS) for Standards
Section – Field
Office and route to
the Assigned
Technical Staff.

None

15 minutes

Regional Director
DSWD Field
Offices

1.1.1 Review thesubmitted
documents as tocompleteness andcompliance. The
submitted
documents mustsatisfy the criteria
based on MC 21
series of 2022.

None

2 working day

Regional Director
DSWD Field
OfficesIf complete andcompliant, an
Acknowledgment
Letter andNotification on the
proposed scheduleon the conduct ofValidation Visit shallbe prepared.
If found incomplete
or non-compliant,the
Acknowledgement
Letter prepared shallcontain the checklistof requirements tobe secured andcomplied. This will
be sent to theapplicant SWDA
719

together with all theapplication
documents
submitted.
2. Pay the required
processing fee.

2.1 If found bothcomplete andcompliant, notify
the applicant
organization thatthey have to settle
their processing fee.

PHP
1,000.00

15 minutes

Regional Director
DSWD Field
Offices

2.1.1 Inform theapplicantorganization that theprocessing of theapplication shallstart once they have
paid the required
fees and provided
the Standards
Section the copy of
the Official Receipt.
Field Office: The
Administrative staff
shall prepare BillingStatement andinstruct theapplicant to proceed
to Field Office
Cashier Section.
Note: The
processes shall only
take place once theapplicantorganization settled
its payment.
3. Provide the DSWD
Standards Section
the copy of the
Official Receipt

3.1Acknowledge thecopy of Official
Receipt from the
SWDA.

None

720

20 Minutes

Regional Director
DSWD Field
Offices(OR) through thefollowing:a. Scanned copyof the Official
Receipt to theconcerned DSWD
Field Offices’
official email
address with thesubject: Name of
the Organization_
Copy of OR for
Licensing.

4.

5.

For the copy of OR
sent throughemail: theAdministrative Staff
managing the
Official email of theStandards Section
shall acknowledge
its receipt.
For the copy of OR
sent throughmail/courier: theassigned technicalb. Hand-carry the
Staff shall
Photocopy ofacknowledge its
Official Receipt
receipt.
3.2 Review andc. Courier theapproval of the
Photocopy of
Acknowledgement
Official Receipt
Letter including its
attachments.
Confirm availability 4.1 For those withon the proposed
requirements that
Validation Visitare complete andcompliant, scheduleof validation visit
shall be confirmed
Participate and
5.1 Conduct ofassist thevalidation visit
Assessor during
the conduct ofValidation visit.
5.2 Prepare
Confirmation Report
If favorable, theTechnical Staff shalldraft Confirmation
Report and Draft
Certificate ofLicense to Operate.
721

None

3 daysRegional Director
DSWD Field
Offices

None

1 day

Regional Director
DSWD Field
OfficesNone

1 day peragreedschedule

Regional Director
DSWD Field
OfficesNone

3 daysRegional Director
DSWD Field
OfficesIf not favorable,
the Technical Staff
shall detail theassessor’s findings
in a report.
5.3 Approval of theSectionHead/Division Chief

None

Favorable;
3 working days

Regional Director
DSWD Field
OfficesUnfavorable;
1 day
None

1 day and 25
minutes(depending on
the choice of theapplicant)Regional Director
DSWD Field
OfficesNone

5 minutes

Regional Director
DSWD Field
Offices

PHP
1,000.00
None

20 workingdays
17 working
days

6. Receive theLicense to Operate
through mail/courieror pick-up at thefield office andaccomplish the
Client satisfaction
survey.

6.1 Send theConfirmation Reportand notify theavailability of theLicense to Operate
for release throughvarious means perpreference indicatedin the application
form. (direct pick-up
or courier)
6.2 Administer the
Client Satisfaction
Survey Form (either
online or
paper-based)
TOTAL:For Incomplete Submission:

Regional Director
DSWD Field
OfficesUnfavorable; 7
working days

If favorable, review
and approval of theConfirmation Report
and the Draft
Certificate ofLicense to Operate.
If favorable, forapproval andsignature of theLicense to Operate.

For Complete and Compliant:Favorable;
8 working days

722

The number of minutes shall be included on the total working days. This does
not include the travel time of documents from the DSWD Field Office to theCentral Office, and vice versa.

7. Pre-Accreditation Assessment of Social Welfare and Development
Programs and Services Licensed Private
Refers to the process conducted by the Standards Section of the concerned DSWD
Field Office to determine the readiness of the SWDA to meet the set standards on
SWD programs and services being delivered to its client prior to SBs accreditation.

Office or Division:

DSWD Field Office - Standards Section

Classification:

Highly TechnicalType of Transaction:

G2C - Government to Client
G2G - Government to Government

Who may avail:New applicant Registered and Licensed SWDA
operating within the region.

CHECKLIST OF REQUIREMENTS
A. Basic Documents
1. Duly Accomplished andNotarized Application Form (1original copy)

WHERE TO SECURE● Any DSWD Field Office - Standards Section(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X,
XI, XII, CAR, Caraga, MIMAROPA & NCR)
(kahit saang tanggapan ng DSWD (Regions
I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII,
CAR, Caraga, MIMAROPA & NCR● https://standards.dswd.gov.ph/wp-content/upl
oads/2023/05/DSWD-SB-GF-097_REV-00_A
PPLICATION-FORM-FOR-ACCREDITATION-OF-SWD.docx

2. Pre-accreditation assessmenta. For New Applicant, submit
pre-assessment conductedby concerned Field Officecovering the Area of
Operation (1 original copy)● Memorandum Circular No. 21 s. 2022
https://standards.dswd.gov.ph/wp-content/up
loads/2023/03/MC_2022-021-Amended-of-M
C-No.-17-s.2018-Entitled-Revised-Guidelines-Governing-the-RLA.pdf

723

b. For Renewal, submit
self-pre-assessment tool
signed by the SWAs Head of
Agency or authorized
representative(1 original copy).

● Assessment Tools
For Residential:
https://standards.dswd.gov.ph/wp-content/uploa
ds/2023/05/DSWD-SB-GF-102_REV-00_ASSESSMENT-TOOL-FOR-THE-ACCREDITATION-OF-CENTER-BASED.docx
For Community-Based:https://standards.dswd.gov.ph/wp-content/uploa
ds/2023/05/DSWD-SB-GF-104_REV-00_ASSESSMENT-TOOL-FOR-THE-ACCREDITATION-O
F-COMMUNITY-BASED.docx
For Non-Residential Basedhttps://standards.dswd.gov.ph/wp-content/uploa
ds/2023/05/DSWD-SB-GF-101_REV-00_ASSESSMENT-TOOL-FOR-THE-ACCREDITATION-OF-CENTER-BASED.docx
For Senior Citizens Center
https://standards.dswd.gov.ph/wp-content/uploa
ds/2023/05/DSWD-SB-GF-105_REV-00_ACCREDITATION-ASSESSMENT-TOOL-FOR-SENIO
R-CITIZEN-CENTER-SCC.docx
For Child Placement Services
https://standards.dswd.gov.ph/wp-content/uploa
ds/2023/05/DSWD-SB-GF-103_REV-00_ASSESSMENT-TOOF-FOR-ACCREDITATION-OF-CH
ILD-PLACEMENT-SERVICES.doc
For Special Drugs Education Center
https://standards.dswd.gov.ph/wp-content/uploa
ds/2023/05/DSWD-SB-GF-106_REV-00_ASSESSMENT-TOOL-FOR-THE-ACCREDITATION-O
F-SPECIAL-DRUGS-EDUCATION-CENTER.docx724

For STACs and Hospices, Physical andRehabilitation Centers, Providing Free and/or
Socialized Stimulation, Therapeutic and Physical
Rehabilitation Services
https://standards.dswd.gov.ph/wp-content/uploa
ds/2023/05/DSWD-SB-GF-107_REV-00_ASSESSMENT-TOOL-FOR-THE-ACCREDITATION-O
F-STIMULATION-AND-THERAPEUTIC-ACTIVITY-CENTERS.docx
For Reception and Action Center (RAC), Drop-In
and other Centers Providing Similar Programs
and Services
https://standards.dswd.gov.ph/wp-content/uploa
ds/2023/05/DSWD-SB-GF-096_REV-00_ACCREDITATION-TOOL-FOR-RECEPTION-AND-AC
TION-CENTERS.docx
For NVRC, AVRC and other Centers Providing
Similar Programs and Services
https://standards.dswd.gov.ph/wp-content/uploa
ds/2023/05/DSWD-SB-GF-095_REV-00_ACCREDITATION-ASSESSMENT-TOOL-FOR-NATIO
NAL-VOCATIONAL.docx
3. Manual of Operation containing
the
SWDAs
programandadministrative policies, procedures
and strategies to attain its
purpose/s among others (1 originalcopy)
4. Profile
of
Employees
andVolunteers: At least one (1) fulltime staff who will manage its
operations (1 original copy ofProfile)● https://standards.dswd.gov.ph/wp-content/uploads/2023/08/DSWD-SB-GF-049_REV-01_MANUAL-OF-OPERATION.docx● The Approved Form for the Profile of Employees
and Volunteers is incorporated in the Revised
Application Form for Accreditation
https://standards.dswd.gov.ph/wp-content/uploads/2023/05/DSWD-SB-GF-097_REV-00_APPLICATION-FORM-FOR-ACCREDITATION-OF-SWD.
docx

725

Note: The first 2 Basic Documents areneeded if only there is an update oramendment on documents recently
submitted to the DSWD Standards
Section.
For Applicant SWA’s implementingChild Placement Services:
5. Certification from DSWD or one (1)photocopy of the certificate oftraining attended by the hired
RSW related to child placement
service(1
photocopyof
Certification).
B. Documents Establishing Corporate Existence and Regulatory Compliance
6. Certification of no derogatory● Securities Exchange Commission (SEC) information issued by SEC (forCompany
Registration
andMonitoring
those operating more than six (6)Department Secretariat Building, PICC Complex,months upon filing of theRoxas Boulevard, Pasay City, 1307
application (1 Photocopy of
Certification)(not applicable for Public
SWDA)
7. For Center Based (Residential)
andCommunity
Based(Non-Residential Based), Copy ofthe valid safety certificates namely:
a. Occupancy permit (only for
new buildings) or Annual
Building
Inspection
Certificate (for old buildings)(1 photocopy of Certificate)b. FireSafetyInspection
Certificate
Water(1photocopy of Certificate)● City/Municipal Engineering Office of Local
Government Unit covering the SWDAs area of
operation● Office of the Bureau of Fire Protection in the
City/Municipal Local Government Unit covering
the SWDAs area of operation● City/Municipal Health Office of Local Government
Unit covering the SWDAs area of operation orPrivate Service Provider
726

c. Water Potability Certificate
or Sanitary Permit (1photocopy of Certificate)
C. Documents Establishing Track Record and Good Standing
8. ABSNET Membership Certificationfrom the Regional ABSNET (RAB)
President or Chairperson of the
Cluster ABSNET (CAB) or theauthorized
ABSNET
Officerattesting the active ABSNET
membership of the applicant
SWDA (1 photocopy of Certificate)
For RAB President, theStandards Section shall be theone to issue the required
certification.
9. Work and Financial Plan for thetwo (2) succeeding years (1original copy).
10. Certification from the Board ofTrustees and/or the funding
agency to financially support theorganization to operate for at least
two (2) years (1 Notarized andUpdatedPhotocopyof
Certification)
11. Annual Accomplishment Report ofthe previous year (1 photocopy)
12. Audited Financial Report of theprevious year (1 photocopy)● https://standards.dswd.gov.ph/wp-content/uploads/2023/08/DSWD-SB-GF-065_REV-01_ABSNET-Active-Membership-certification.docx● https://standards.dswd.gov.ph/wp-content/uploa
ds/2023/08/DSWD-SB-GF-054_REV-01_Work-a
nd-Financial-Plan.docx● Board Resolution by the Organization
Not applicable for public SWDAs● https://standards.dswd.gov.ph/wp-content/uploa
ds/2023/08/DSWD-SB-GF-051_REV-01_Annual-Report.docx● For Public SWDA, Copy of Consolidated Annual
Audit Report;● For Licensed SWA, Copy of Audited Financial
Statement duly received by BIR or SEC.

727

● https://standards.dswd.gov.ph/wp-content/uploads/2023/08/DSWD-SB-GF-053_REV-01_Financial-Report.docx
13. For applicants with past andcurrent partnership with the DSWD
that involved transfer of funds (1photocopy of Certificate).

Certification from DSWD Office that the applicant isfree from any financial liability/obligation

14. Processing Fee - ₱1,000.00
Cashier Division, DSWD Central/Field Offices(1 Photocopy of Receipt)● Not applicable to Public
SWDA
Note to Applicant: The acceptance of application documents does not imply thatthe application is already approved. The applicant must satisfy the assessment
indicators on the Accreditation Tools based on DSWD Memorandum Circular No.
21 Series of 2022.

CLIENT STEPSAGENCY ACTIONSFEES TO
BE PAID

PROCESSINGTIMEPERSONRESPONSIBLE

1.
Secureapplication form thru
the DSWD Website/
Field Office

1.1 Upload andmake available ofthe necessary
documents in the
DSWD website
2.1 Receive thedocumentary
requirements,
stamped thereceiving copy andprovide theapplicant SWDA
with an applicationreference number
for easy tracking.
3.1 Conduct desk
review of the
documentary
requirements:

None

None

Regional Director
DSWD Field
OfficesNone

25 minutes

Regional Director
DSWD Field
OfficesNone

6 daysRegional Director
DSWD Field
OfficesNone

7 hours 30
minutes

2. Submit theapplication
documents, get astamped receiving
copy of the
documents
submitted andreference number forfollow up of therequest.
3. Await the result of
the documents
review and notice of
pre-accreditationassessment.

728

3.2 Desk Review:
If complete,preparesacknowledgement
letter indicating
the schedule ofthepre-assessment;

4. Receive theacknowledgment
letter from theDSWD Field Office:Note:
If theacknowledgement
letter indicates thatthe submitted
documents arecomplete andcompliant, confirm
the schedule of the
pre-accreditationassessment to the
DSWD Field Office.
If theacknowledgement
letter indicates thatthe submitted
documents
submitted areincomplete andnon-compliant,comply and submit

If Incomplete,prepare an
acknowledgement
letter indicating
the checklist of
documents to besubmitted
4.1 Preparenecessary
documents:
pre-assessment
tool, powerpoint
presentation,
special order, etc.

None

729

Not Applicable(Depends on
the SWDA)

Regional Director
DSWD Field
Officesthe lacking
requirements.
5. Participate in the
conduct ofpre-accreditationassessment

6. Wait for the resultof the assessment.

5.1 Conduct the
pre-accreditationassessment (virtualor actual visit)
through thefollowing activities:
Focus Group
Discussion with
Clients
5.1.1 Interview withthe staff
5.1.2 Review of
documents
5.1.3 Ocular
Inspection
5.1.4 Action
Planning/ Exit
Conference
6.1 Prepare
Confirmation Report
6.2 Review andapproval of theconfirmation report
6.3 Transmittal
memo to Standards
Bureau attached
the confirmation
report, complete
documentary
requirements
including theaccomplishedpre-accreditationassessment tool.

730

None

2 daysRegional Director
DSWD Field
OfficesNone

4 daysNone

4 daysRegional Director
DSWD Field
Offices
Regional Director
DSWD Field
OfficesNone

3 working days

Regional Director
DSWD Field
Offices

7. Accomplish the
Client Satisfaction
Measurement Form
(CSMF) and submit it
to DSWD Field Office.

6.4 If the result ofthepre-accreditation is
not favorable,
prepare aconfirmation reportto the SWDA andStandards Bureau
highlighting theindicators /requirements forcompliance ofSWDA.
7.1 Administer the
Client Satisfaction
Form (either online
or paper-based)
TOTAL
Social Work Agency:

None

3 working days

Regional Director
DSWD Field
OfficesNone

5 minutes

Regional Director
DSWD Field Offices

None

20 working
days
Senior Citizen Center:None
19 working
days
The number of minutes shall be included on the total number of working days.
This does not include the travel time of documents from the DSWD Field Office
to the Central Office, and vice versa.

8. Registration of Private Social Welfare and Development Agencies
Operating in One Region
The process of assessing the applicant person/individual, corporation, organization or
association operating only in one region whether its intended purpose is within thepurview of social welfare and development.
Office or Division:
Classification:
Type of Transaction:
Who may avail:

DSWD Field Office – Standards Section
Complex
G2C - Government to Client
G2G - Government to Government
Any private Social Welfare and Development Agency that
implements or intends to engage in Social Welfare and731

Development (SWD) activities whose coverage or areas ofoperation is within the region.
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Assessment Procedures for Walk-in Applicants
1. Duly Accomplished and Notarized ● DSWD Central Office - Standards Bureau (SB)Application Form (1 original copy)
IBP Road, Constitution Hills, Batasan Pambansa
Complex, Quezon City●

Any DSWD Field Office - Standards Section(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII,
CAR, CARAGA, MIMAROPA & NCR)
● https://standards.dswd.gov.ph/issuances/(DSW
D-SB-GF-100-REV-00_Application Form for
Registration)● Securities Exchange Commission (SEC) Company
Registration
andMonitoring
Department Secretariat Building, PICC Complex,
Roxas Boulevard, Pasay City, 1307

2. Updated Certificate of Registration
with the Securities and Exchange
Commission (SEC), and latest
Articles of Incorporation andby-laws wherein the applicant’s
primary purpose/s is/are within thepurview of social welfare anddevelopment (1 photocopy of each)● Any SEC Extension Office (Baguio City, Tarlac
City, Legazpi City, Cebu City, Iloilo City, Cagayan
De Oro City, Davao City, Zamboanga City)

3. Photocopy of any of the following:a. HandbookorManualof ●Operations of its programs,
policies and procedures toattain its purposes.
b. Brochurec. Duly signed Work and Financial
Plan ( for two succeeding years)
by the Head of Agency

https://standards.dswd.gov.ph/issuances/(DSWD-SB-GF-049_REV-01_Manual
Operations)of● https://standards.dswd.gov.ph/issuances/(DSWD-SB-GF-050-REV 01_GUIDE IN
PREPARATION OF BROCHURE)

THE● https://standards.dswd.gov.ph/issuances/(DSWD-SB-GF-054_REV-01_Work and Financial
Plan)
732

4. Official Receipt (OR) of processing ● Applicant
fee on registration amounting to P
1,000.00 (1 Photocopy only)
Note to Applicant: The acceptance of application documents does not imply that theapplication is already approved. The applicant should comply with the RA 10847
criteria that it is engaged mainly or generally in social welfare and development
activities prior to issuance of Certificate of Registration.

CLIENT STEPSAGENCY ACTIONSFEES TO PROCESSING
BE PAID
TIME
A. Pre-Registration Procedures for Walk-in Applicants
1. Submit the
1.1 If complete,
None
20 minutes
application andreceive thesupporting
documentary
documents.
requirements andprovide theorganization an
acknowledgement
receipt and log thereceipt of application
documents into theDocument Tracking
System.
1.2 Log its receipt in
the document
tracking system(DTMS).

PERSONRESPONSIBLE
Regional Director
DSWD Field
OfficesNone

10 minutes

Regional Director
DSWD Field
OfficesNone

30 minutes

Regional Director
DSWD Field
Offices

1.2.1 Provide thewalk-in applicant
with a document
reference number foreasy tracking.
1.3 If incomplete,return all documents
submitted
accompanied by achecklist ofrequirements forapplicant733

Organization’s
compliance.
2.1 Prepare billingstatement

None

10 minutes

Cash Section
Head
Cash Section

2.2 Process
payment andissue Official
Receipt.

₱1,000.00

20 minutes

Cash Section
Head
Cash Section

3. Provide the DSWD
Standards Section thephotocopy of the
Official Receipt (OR).

3.1 Attach thephotocopy of theofficial receipt of
the processing
fee.

None

30 minutes

Regional Director
DSWD Field
Offices

4. Wait for theprocessing of theapplication

4.1 Route toStandards Section
the Application
Documents
4.2 Receive
incoming
applications andassign them toconcerned technicalstaff.
4.3 Conduct a desk
review of thereceived application
as to completenessand compliance. The
submitted
documents mustsatisfy the criteria
under MC 21 seriesof 2022.

None

30 minutes

Regional Director
DSWD Field
OfficesNone

5 hours

Regional Director
DSWD Field
OfficesNone

3 days and 7
hours

Regional Director
DSWD Field
Offices

2. Pay the processingfee

If complete andcompliant, notify the734

5. Receive certificate
thru pick-up andaccomplish the
Client satisfaction
survey.

applicant SWDA on
the payment forprocessing fee.
If incomplete,prepare an
acknowledgement
letter with a checklistof documents
indicating the lacking
requirement.
4.4 Preparation of
the Confirmation
Report with attacheddraft Certificate ofRegistration andprinting of Security
Paper( SECPA)
4.5 Review andapproval of theConfirmation Report;
Endorsement for
Approval of theRegistration
Certificate
5.1 Release of theCertificate ofRegistration to theSWDA. Secure thefilled-out CSMS.
5.2 Administer the
Client Satisfaction
Survey Form (either
online or
paper-based)
TOTAL

For Complete and Compliant:

None

1 day

Regional Director
DSWD Field
Offices

None

1 day

Regional Director
DSWD Field
OfficesNone

30 minutes

Regional Director
DSWD Field
OfficesNone

30 minutes

Regional Director
DSWD Field
Offices

PHP
1,000.00

7 workingdays

For Incomplete Submission None
Walk-in:Courier:735

30 Minutes
2 daysCLIENT STEPSAGENCY ACTIONSFEES TOPROCESSINGPERSON
BE PAIDTIMERESPONSIBLE
B. Processing Procedures of Applications submitted at Standards Section throughMail/Courier:
Regional Director
1.1 Receive theNone
15 minutes
1. Send theDSWD Field
document
and
log
its
Application Form
Officesreceipt into thetogether with the
document tracking
prescribedsystem.
documentary
requirements
through Mail or
Courier to:
respective
Standards Section
Offices
2. Wait for theprocessing of theapplication

2.1 Endorse thedocument to Section
Head.

None

15 minutes

Regional Director
DSWD Field
Offices

2.2 Receive incoming
applications andassign them toconcerned technicalstaff.

None

30 minutes

Regional Director
DSWD Field
Offices

2.3 Provide notes/
instructions for action
to concerned
technical staff.

None

30 minutes

Regional Director
DSWD Field
Offices

2.4 Review thesubmitted documents
as to completenessand compliance, bothin form andsubstance.

None

4 daysRegional Director
DSWD Field
OfficesIf complete andcompliant, notify the
SWDA on thepayment forprocessing fee.
736

3. Receive theCertificate, andconfirmation letter
through mail or
pick-up at the field
office andaccomplish the
Client Satisfaction
Survey Form

If incomplete, an
acknowledgement
letter with a checklistof requirements shallbe returned to theapplicant.
2.5 Prepare theConfirmation Reportwith attachedcertificate ofRegistration in
Security Paper(SECPA) andduplicate copy
2.6 Review andprovide inputs andendorse theConfirmation Reportwith attachedCertificate ofRegistration in
Security Paper(SECPA) andduplicate copy to the
PPD Chief for initial.
2.7 Approval of theRegistration
Certificate
3.1 Send theConfirmation Reportand notify theavailability of theCertificate ofRegistration for
release throughvarious means perpreference indicatedin the application
form. (direct pick-up
or courier)

737

None

6 hrs

Regional Director
DSWD Field
Offices

None

1 day

Regional Director
DSWD Field
Offices

None

1 day

Regional Director
DSWD Field
OfficesNone

20 minutes

Regional Director
DSWD Field
Offices3.2 Administer the
Client Satisfaction
Survey Form (either
online or
paper-based)
TOTAL
For Complete and Compliant:

None

PHP
1,000.00

10 Minutes

Regional Director
DSWD Field
Offices

7 workingdays

For Incomplete Submission
Walk-in:None
30 Minutes
Courier:
2 daysThe number of minutes shall be included on the total 7 working days.

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback and/or
complaints

Accomplish the Client Satisfaction Measurement Survey(CSMS) Form and drop it at the designated drop box of
the PACD, or fill up the link provided in the email
response from the DSWD inquiry or 8888 email.
Contact info: (+02) 8-931-8101 VoIP 10212, 10214,
10206 or thru email inquiry@dswd.gov.ph.
The designated Technical Staff shall compile and record
all feedback submitted.
For feedback requiring answers/updates, they shall be
forwarded to the concerned personnel/unit and are
required to respond within three (3) days upon receipt of
the feedback.

How feedbacks areprocessed

The response of the personnel/unit is then relayed to theclient/citizen on how the complaints are received by theconcerned OBSUs.
For inquiries and follow-up, clients may contact thefollowing telephone number: (+02) 8-931-8101 VoIP
10212,
10214,
10206
orthroughemail:
inquiry@dswd.gov.ph.

738

Accomplish the Grievance Information Form (GIF) anddrop it at the designated drop box of the PACD. It canalso be filed via telephone (DSWD Official Hotline),
DSWD Inquiry email, or through the Integrated Grievance
Redress Management System Public Portal. Make sure
to provide the following information:
How to file a complaint-

Name of person being complained
Incident
Evidence

For inquiries and follow-up, clients may contact thefollowing telephone number: (+02) 8-931-8101 VoIP
10212,
10214,
10206
orthroughemail:
inquiry@dswd.gov.ph and http://i-grs.dswd.gov.ph/.
The Agency Operations Service (AOS) shall evaluate thecomplaints received daily. The designated Technical Staff
shall coordinate and forward the complaint to theconcerned personnel/ unit to respond to the complaint
and/or investigate.

How complaints areprocessed

If necessary after the concern has been addressed orafter the conduct of the investigation, the designatedTechnical Staff to prepare and submit a feedback reportto the AOS Director for information and further
instruction.
The designated Technical Staff shall give feedback to theclient/s.

Contact Information of CCB,
PACe, ARTA

For inquiries and follow-up, clients may contact thefollowing telephone number: (+02) 8-931-8101 VoIP
10212,
10214,
10206
orthroughemail:
inquiry@dswd.gov.ph.
Anti Red Tape Authority (ARTA)
complaints@arta.gov.phor call at 8478–5091 or 8478–5093.
Presidential Action Center (PACe)
pace@op.gov.ph739

Hotline 8888 or 82498310 loc. 8175 or 8182
Tel Nos. 8736-8645, 8736-8603, 8736-8606, 8736-8629,
8736-8621
Contact Center ng Bayan (CCB)
email@contactcenterngbayan.gov.ph
0908-881-6565

LIST OF OFFICES
OfficeAddress

Contact Information

Office of the Secretary

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Direct Line: 8951-2239
Local No.: 10046, 10256, 10255
Email: osec@dswd.gov.ph

Office of the Undersecretaryfor General Administrationand Support Services Group(GASSG)

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Trunk Lines: 8-931-81-01 to 07
Locals: 10317, 10336, 10337
Email: ousgassg@dswd.gov.ph

Office of the Undersecretary
for Operations Group

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Office of the Undersecretaryfor Disaster Response
Management Group (DRMG)

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Office of the Undersecretaryfor Policy and Plans Group(PPG)

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Office of the Undersecretaryfor Standards and Capacity
Building (SCBG)

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

740

Trunk Lines: 8-931-81-01 to 07
Locals: 10004; 10002; 10003
Email:
ousoperations@dswd.gov.phDirect Line: 8-931-8123
Locals: 10250; 10035
Email: ousdrmg@dswd.gov.phDirect Line: 8-931-61-47
Locals: 10335, 10333, 10334,
10332
Email: ousppg@dswd.gov.ph
Trunk Lines: 8-931-81-01 to 07
Locals: 10341; 10314
Email: ousscbg@dswd.gov.phOffice
Office of the Undersecretaryfor National Household
Targeting System andPantawid Pamilyang Pilipino
Program (4Ps)
Office of the Undersecretaryfor Inclusive – Sustainable
Peace and Special Concerns

Address

Contact Information

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Trunk Lines: 8-931-81-01 to 07
Locals: 10033
Email:
ous_nhts4ps@dswd.gov.ph

Office of the Undersecretary
for Legislative Liaison and
Coordination Group
Office of the Undersecretaryfor International Affairs,
Attached and Supervised
Agencies (ASAs) under the
Office of the Secretary
Office of the Assistant
Secretary for Strategic
Communications

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Trunk Lines: 8-931-81-01 to 07
Locals: 10034
Email: ousispsc@dswd.gov.phDirect Line: 8-951-71-11
Locals: 10321, 10319, 10320,
10316
Email:
ousinnovations@dswd.gov.ph
Trunk Lines: 8-931-81-01 to 07
Locals: 10001
Email: ousla@dswd.gov.ph

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Direct Line: 8-931-79-16
Locals: 10047
Email: ouasa@dswd.gov.ph

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Office of the Assistant
Secretary for Policy and
Plans

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Direct Line: 8-931-81-72
Locals: 10328, 10329
Email: oassc@dswd.gov.ph
Trunk Lines: 8-931-81-01 to 07
Local: 10310 (TechnicalConcerns); 10311(Appointments); 10312(Records/Transactions
follow-up)
Direct Line: 8-931-63-66
Email: oasppg@dswd.gov.ph

Office of the Undersecretaryfor Innovations

Office of the Assistant
Secretary for Disaster
Response and Management
Group (DRMG)
Office of the Assistant
Secretary for External
Assistance and Development

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila
Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Trunk Lines: 8-931-81-01 to 07
Locals: 10323

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Trunk Lines: 8-931-81-01 to 07
Locals: 10110
Email: oasead@dswd.gov.ph741

Office

Address

Office of the Assistant
Secretary for the General
Administration and Support
Services Group

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Office of the Assistant
Secretary for SCBG

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Trunk Lines: 8-931-81-01 to 07
Locals: 10330
Email:
oasfinance@dswd.gov.phDirect Line: 8931-6146
Locals: 10050, 10049, 10315
Email: oasscb@dswd.gov.ph

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Trunk Lines: 8-931-81-01 to 07
Loc.: 10327; 10331
Email: oasspep@dswd.gov.ph

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Trunk Lines: 8-931-81-01 to 07
Locals: 10325; 10331
Tel. No.: 8-931-91-35
Email: oasstp@dswd.gov.ph

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Trunk Lines: 8-931-81-01 to 07
Locals: 10002
Email: oasro@dswd.gov.ph

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Trunk Lines: 8-931-81-01 to 07
Locals: 10282, 10227
Email:
oas_nhts4ps@dswd.gov.ph

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Trunk Lines: 8-931-81-01 to 07
Local: 10041
Email: oasispsc@dswd.gov.ph

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila
Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Trunk Lines:8-931-79-16
Local: 10047
Email: uhcaguilar@dswd.gov.ph
Trunk Lines: 8-931-81-01 to 07
Locals: 10148, 10289
Email: oasi@dswd.gov.ph

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Trunk Lines: 8-931-81-01 to 07
Local: 10347
Email: cio@dswd.gov.ph

Office of the Assistant
Secretary for Specialized
Programs under Operations
Group
Office of the Assistant
Secretary for Statutory
Programs under Operations
Group
Office of the Assistant
Secretary for Regional
Operations under the
Operations Group
Office of the Assistant
Secretary for the National
Household Targeting System
and Pantawid Pamilyang
Pilipino Program (NHTS-4Ps)under the Office of theSecretary
Office of the Assistant
Secretary for Inclusive –Sustainable Peace andSpecial Concerns
Office of the Assistant
Secretary for Community
Engagement
Office of the Assistant
Secretary for Innovations
Office of the Assistant
Secretary for e-Governanceand Information andTechnology (IT) Concerns /742

Contact Information

Office
Chief Information Officer
under the Office of theSecretary
Office of the Special
Assistant to the Secretary(SAS) for Special Projects(SP) under the Office of theSecretary
Office of the Assistant
Secretary for International
Affairs, and Attached andSupervised Agencies (ASAs)
under the Office of theSecretary
Office of the Assistant
Secretary for Disaster
Response Management
under the Disaster Response
Management Group (DRMG)
Office of the Assistant
Secretary for Partnerships
Building and Resource
Mobilization under the Officeof the Secretary

Address

Contact Information

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Trunk Lines: 8-931-81-01 to 07
Email: miblanada@dswd.gov.ph

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Direct Line: 8-931-9135
Locals: 10324; 10325
oasiasa.osec@dswd.gov.ph

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Direct Line: 8 851-26-81
Locals: 10166
Email: oasdrmg@dswd.gov.ph

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Direct Line: 8-931-81-01 to 07
Local: 10027
Email:
partnerships@dswd.gov.ph

Policy Development andPlanning Bureau

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Standards Bureau

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Disaster Response
Management Bureau

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Social Technology Bureau

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

743

Direct Line: 8-951-71-20 ,8-931-81-30
Locals: 10137, 10254, 10138
Email: pdpb@dswd.gov.phDirect Line: 8-931-31-81,
8-355-28-43
Locals: 10074, 10077
Email: sb@dswd.gov.phDirect Line: 8932-25-73
Locals: 10142; 10141
Email: drmb@dswd.gov.phDirect Line: 8-951-71-24,
8-931-81-44
Locals: 10036, 10037,10260
Email: stb@dswd.gov.phOffice

Program Management
BureauSocial Welfare Institutional
Development Bureau
National Resource andLogistics Management
BureauLegal Service

Internal Audit Service

Digital Media Service

Agency Operations Service

Traditional Media Service

Address
Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila
Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila
Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila
Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila
Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila
Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila
Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila
Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Human Resource
Management andDevelopment Service

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Information andCommunication Technology
Management Service

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Administrative Service

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

744

Contact Information
Direct Line: 8-951-74-37,
8962-25-13, 8951-74-33,
8-931-81-01 to 07
Locals: 10278, 10143,10144
Email: pmb@dswd.gov.phDirect Line: 8951-28-05
Locals: 10346, 10010, 10281
Email: swidb@dswd.gov.phDirect Line: 8 851-26-81
Locals: 10166
Email: nrlmb@dswd.gov.phDirect Line: 8952-2238
Locals: 10066, 10065
Email: legal@dswd.gov.phDirect Line: 8952-9773
Locals: 10032, 10119
Email: ias@dswd.gov.ph
Trunk Lines: 8-931-81-01 to 07
Locals: 10086, 10085
Direct Line: 8931-9143
Email: dms@dswd.gov.ph
Trunk Lines: 8-931-81-01 to 07
Locals: 10207; 10025, 10203
Email: aos@dswd.gov.ph
Trunk Lines: 8-931-81-01 to 07
Locals: 10206
Email: tms@dswd.gov.phDirect Lines: 8-961-66-72 ,
8951-28-07
Locals: 10220, 10024
Email: hrmds@dswd.gov.ph
Trunk Lines: 8-931-81-01 to 07
Locals: 10308; 10309
Email: ictms@dswd.gov.phDirect Line: 8-936-11-12,
8-951-7116
Locals: 10241, 10057, 10058,
10095, 10090, 10097
Email: admin@dswd.gov.ph,ecluz@dswd.gov.phOffice

Address

Financial Management
Service

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Beneficiary FIRST (BFIRST)
Project Management Unit

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

National Household Targeting
System and Pantawid
Pamilyang Pilipino Program(NHTS-4Ps) under the Officeof the Secretary

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

National Household Targeting
OfficeBatasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Sustainable Livelihood
ProgramBatasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Kapit-Bisig Laban sa
Kahirapan-Comprehensive
and Integrated Delivery ofSocial Services(KALAHI-CIDSS) – National
Program Management Office(NPMO)

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Pantawid Pamilyang Pilipino
Program (4Ps) – National
Program Management Office(NPMO)

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Bangsamoro Umpungan sa
Nutrisyon (BangUn) Program

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

745

Contact Information
Direct Line: 8931-8127,
8-951-71-18
Locals: 10055, 10064, 10247,
10120, 10245
Email: finance@dswd.gov.ph
Trunk Lines: 8-931-81-01 to 07
Locals: 10022, 10126
Email:
bfirstpmusecretariat_grp@dswd.gov.phTrunk Lines: 8-931-81-01 to 07
Locals: 10270,10268,10274
Email:
oas_nhts4ps@dswd.gov.ph
Trunk Lines: 8-931-81-01 to 07
Locals: 10270,10268,10274
Email:
nhtspr.npmo@dswd.gov.phDirect Line: 8951-2806
Locals: 10059; 10060
Email: livelihood@dswd.gov.phDirect Line: 8-952-97-49,
8-931-81-01 to 07
Locals: 10117, 10121,
10013,10067
Email: kc@dswd.gov.ph,rdvillacorta@dswd.gov.ph,mcoacosta.kc@dswd.gov.ph
Trunk Lines: 8-931-81-01 to 07
Local: 10101, 10266, 10107
Email: gbgabuya@dswd.gov.ph/ 4ps-npmo@dswd.gov.ph,rddagulo@dswd.gov.ph,msagpurugganan@dswd.gov.ph
Trunk Lines: 8-931-81-01 to 07
Local: 10192
Email: bangun@dswd.gov.phOffice

Address

Contact Information

Enhanced Partnership
Against Hunger and Poverty
National Program
Management Office (EPAHP
NPMO)

Batasan Pambansa Complex,
Batasan Rd, Quezon City,
1100 Metro Manila

Trunk Lines: 8-931-81-01 to 07
Local: 10289
Email:
epahpnpmo@dswd.gov.phField Office I

Field Office II

Field Office III
Field Office IV-A
(CALABARZON)

Quezon Avenue, Sevilla, Cityof San Fernando, La Union
3 Dalan na Pagayaya,
Regional Government Center,
Carig, Tuguegarao City,
Philippines 3500
3M74+GJ3, San Fernando,
Pampanga Government
Center, Maimpis, City
1770 Alabang–Zapote Rd,
Ayala Alabang, Muntinlupa,
Metro Manila

Tel/Fax: (072) 687-8000
Website: https://fo1.dswd.gov.ph
Tel/Fax: (078) 304-05-86
Website: https://fo2.dswd.gov.ph
Tel. No.: (045) 8-961-21-43
Local 108
Website: https://fo3.dswd.gov.ph
Tel/Fax: (02) 807-71-02
Website:https://fo4a.dswd.gov.ph
Tel. No.: (02) 8-525-24-45 Local
110
Website:https://fo4b.dswd.gov.ph
Tel. No.: (052) 8-480-04-25
Website: https://fo5.dswd.gov.ph
Tel. No. : (033) 8-503-37-03
Direct Line: (033) 8-337-62-21
Website: https://fo6.dswd.gov.phField Office IV-B
(MIMAROPA)

1680 Benitez St, cor, 1004
Gen. Malvar St, Malate,
Manila, Metro Manila

Field Office V

5Q92+4WQ, Legazpi City,
Albay

Field Office VI

MGXX+72X, M.H del Pilar St,
Molo, Iloilo City, 5000 Iloilo

Field Office VII

Corner M.J. Cuenco Ave &Gen. Maxilom Ave., Carreta,
Cebu City

Tel. No.: (032) 8-231-21-72
Website: https://fo7.dswd.gov.phField Office VIII

52F6+WG3, Palo, Leyte

Tel/Fax: (053) 321-30-90
Website: https://fo8.dswd.gov.phField Office IX

W33J+C4G, General Vicente
Alvarez St, Zamboanga,
Zamboanga del Sur

Tel/Fax: (062) 991-10-01
Website: https://fo9.dswd.gov.phField Office X

Masterson Avenue, Upper
Carmen, Cagayan de Oro
City, 9000, Misamis Oriental

Trunkline: (088) 8-858-81-34;
8-858-89-59
Website:https://fo10.dswd.gov.ph746

Office
Field Office XI

Field Office XII

Field Office NCR

Address

Contact Information

36 D Suazo St, Poblacion
District, Davao City, Davao delSur
FVQ2+GM2, Poblacion,
Koronadal City, South
Cotabato
389 San Rafael Street corner
Legarda Street Sampaloc,
Manila 1008

Tel/Fax: (082) 226-28-57
Website:https://fo11.dswd.gov.ph
Tel. No..: (083) 8-228-20-86
Website:https//fo12.dswd.gov.ph
Tel. Nos.: (02) 8-733-00-10 to14
Website: https://ncr.dswd.gov.ph
Tel. No.: (085) 303-86-20
Website:https://caraga.dswd.gov.ph
Tel/Fax: (074) 446-59-61
Website: https://car.dswd.gov.phField Office CARAGA

8600 R. Palma St, Butuan
City, 8600 Agusan Del Norte

Field Office CAR

2600 North Dr, Baguio,
Benguet747