SUCCESS STORY
Sharp Community Medical Group
Industry• HealthcareSolutions• OpenText™ RightFax™
• OpenText™ RightFax™ ConnectServices• OpenText™ Professional Services

Results
Enhanced patient carewith reliable, timely faxing
Reduced fax complaints from
5-7 per day to 5-7 per quarter
Decreased fax failure rates
by 10-15%
Accelerated fax delivery
to just minutes per fax

Sharp Community Medical Grouptransforms information exchange withhybrid faxing solution
U.S. healthcare provider entrusts critical patient information to OpenText
RightFax and OpenText RightFax Connect for efficient, reliable faxing“OpenText RightFax has been a huge win for us.
We have gone from faxing being a real pain pointin our system to actually becoming a strength.
Our user community knows this and has started
faxing more because of it. The confidence
level, which was not there even just six months
ago, has completely flipped now. They knowthat whatever they send is going to get there.”
Brant Burington

Manager, Technical Services and Support
Sharp Community Medical GroupSharp Community Medical Group transforms information exchange with hybrid faxing solution

Sharp Community Medical Group (SCMG) is the largest groupof physicians in private practice in San Diego. With a network ofmore than 800 primary and specialty care physicians working in
350 locations in San Diego County, the company offers families
convenient access to healthcare and the ability to get most of itin their own community. Its physicians represent more than 30
specialty areas and admit to 10 local hospitals, including all Sharp
HealthCare, Palomar Health and Rady Children’s Hospitals.
“Faxing is an absolutely necessary component of our system,
given that we coordinate patient care between disparate
healthcare organizations,” explained Brant Burington, manager ofTechnical Services and Support. “We use it extensively to transfer
clinical information.”
However, the organization’s existing fax solution was experiencing
high fax failure rates and slow fax delivery. According to Burington,“Faxing was one of the worst problems. There were huge delays
in delivering clinical information and we were looking at a fax
failure rate in the teens. Our solution to address the delivery gap
was brute force manual labor. My group spent eight to 12 hours
per week resubmitting faxes and making calls to practices withexcessive failure rates.”
In searching for a solution, the team at SCMG considered several
options but, ultimately, decided on OpenText™ RightFax™, a centralized
fax server platform that provides best-in-class EMR integrations withsecure and reliable faxing capabilities. Combined with OpenText™
RightFax™ Connect, SCMG was able to move fax transmissions to thecloud, simplifying implementation with a complete end-to-end hybrid
fax solution.

“We made the decision to purchase, implement and actually had
the solution up and running within a couple of weeks, whichis amazing. It worked beautifully, and the way it works for thepeople who support it and the people who use it is extremely
elegant and simple,” reported Burington.
Burington added that the assistance of OpenText™ Professional
Services with the solution’s deployment made for a remarkablysmooth and rapid implementation. “I’ve been working for ourhealth system for 28 years, and I’ve been through a few hundred
software implementations. I can honestly say this was thefastest and easiest of them all.”With the RightFax solution in place, SCMG quickly saw its fax failure
rates plunge. Burington observed, “We are now looking at a nearzero failure rate. This was a huge win. It may be the norm for
the OpenText RightFax product to see success rates that high,but when you look at traditional fax systems you don’t usually
get anywhere close to that.”
The speed and efficiency of the new system has eliminated SCMG’sfaxing delays, which had been impacting the delivery of criticalpatient information. “Now, we don’t even see a couple of minutes
delay in delivery, so the delivery speed has improved drasticallywith RightFax,” said Burington.
In addition, the team saves hours per week because they nolonger spend time manually fixing fax issues. The reliability and highperformance of the new system resulted in a significant drop in
support calls.

“The clinicians, physiciansand employees who use
these systems need tofocus on providing quality
care to their patients. The
less complicated we makeit, the more they can focus
on their ability to provide
high-quality patient care.
We are finding OpenText
RightFax to be simple,
easy, fast and it works.”
Brant Burington

Manager, TechnicalServices and SupportSharp Community Medical GroupSharp Community Medical Group transforms information exchange with hybrid faxing solution

Burington explained, “In system administration, basically all you getare complaints. Faxing issues used to be a problem that was called
into our support desk about five to seven times per day. Faxing
issues are now something that get called into our support desk
about five to seven times per quarter. Truly, the compliments arein the silence.”“RightFax has been a huge win for us. We have gone from faxing
being a real pain point in our system to actually becoming astrength. Our user community knows this and has started faxing
more because of it. The confidence level, which was not thereeven just six months ago, has completely flipped now. They knowthat whatever they send is going to get there,” said Burington.

“The clinicians, physicians and employees who use these systems
need to focus on providing quality care to their patients. The lesscomplicated we make it, the more they can focus on their ability
to provide high-quality patient care. RightFax is simple, easy, fastand it works.”
The RightFax solution not only gained the approval of users, but alsoof executive leadership. “Our senior leaders were all very happy
about the OpenText RightFax solution. It has eliminated so many
complaints and allowed us to work on other projects now, whichis exactly the kind of position we want to be in.”

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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