Business Partner Code of Conduct
At DKSH, we are committed to conducting our business responsibly – always acting lawfully and withhigh ethical standards, respecting human rights, offering decent and fair working conditions, and taking
responsibility for our environmental impacts, in line with our DKSH Code of Conduct and ourcommitment to the Ten Principles of the United Nations Global Compact.
DKSH expects its business partners (hereinafter – BPs) to commit to DKSH’s standards and reserves
its rights to turn down business opportunities, or to discontinue business relationships with Suppliers
who do not meet DKSH’s expected standards of doing business, as outlined herein below.
1. Lawful and Ethical Business Conduct
DKSH believes in free markets, fair competition, and responsible marketing practices. BPs shallalways act in a lawful and ethically sound manner, and shall not offer, provide, or accept any unduefavors to obtain or retain DKSH business. No intermediaries, such as agents, consultants or any
other business partner shall be used to commit corrupt acts or bribery.
BPs shall observe the following requirements:• DKSH does not do business with BPs that do not respect the rule of law and may negatively affect
DKSH’s reputation. DKSH expects all its BPs to follow all applicable laws and regulations, to apply
high ethical standards, and to always act with integrity in all their business dealings. If laws andregulations require a higher standard than those set out herein, then the higher standard shall apply.
If the ethical standards as set out herein set a higher standard, they shall supersede local laws andregulations, unless in conflict with such laws and regulations.
• BPs shall observe the rules of fair competition and shall not adopt any practices that may have anadverse effect on DKSH. All forms of bribery, corruption, extortion, or embezzlement are strictly
prohibited. BPs shall never offer, pay, solicit, or accept any bribes or other forms of illegal or unethicalinducement in business relationships or especially when dealing with public officials and/or healthcare
professionals, and they shall never make use of third parties to do such things on their behalf.
− Gifts, Hospitality, and Entertainment: Gifts and/or any form of hospitality or entertainment shallnever be offered, promised, or paid on behalf of DKSH or to DKSH employees or intermediaries
for obtaining or retaining business. Any gifts or entertainment shall be modest, reasonable, andinfrequent.
− Facilitation Payments: Facilitation payments generally are low value favors (e.g. cash, samples)
offered to public officials to accelerate or prevent a non-discretionary routine action. DKSH does
not tolerate facilitation payments and expects the same from its BPs.
• BPs shall disclose any conflict-of-interest situation prior to entering a relationship with DKSH, or assoon as such a situation arises during an ongoing relationship. All business dealings between the BPand DKSH and its employees shall always be open, fair, and transparent.
• All BP’s workers should be encouraged to report concerns or illegal activities in the workplace, without
threat of reprisal, intimidation, or harassment. BPs shall investigate and take corrective action ifneeded.
• BPs shall safeguard and make only proper use of confidential information to ensure that company,worker and business partner privacy rights are protected with applicable confidentiality and intellectual
property laws and regulations.

Business Partner Code of Conduct, 2024

• BPs at all times shall maintain compliance with applicable laws, regulations and rules governing thecross-border exchange of goods, service and data, including but not limited to export controls,
embargoes, trade sanctions, customs and anti-boycott laws.
• BPs shall comply with applicable accounting laws and standards. All transactions must be properly
and accurately recorded and supported by proper documentation. BPs shall never directly or indirectly
make any false or misappropriate or unlawful transactions on behalf of DKSH.
• BPs shall disclose to DKSH whether any of their products supplied to DKSH contain any Conflict
Minerals (ref. OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affectedand High-Risk Areas)

2. Labor and Human Rights
BPs shall uphold the human rights of workers and treat workers with dignity and respect.

2.1 Freely Chosen Employment
BPs shall observe the following requirements:• The BPs’ employees or workers have chosen their employment freely and they are fully paid for thework they do. They are free to leave their jobs after reasonable notice and are paid on time and in fullfor the work they have done prior to leaving.
• BPs shall not use any form of forced or involuntary labor, including bonded labor, prison labor orindentured labor• BPs shall not engage in or support any other form of modern slavery or human trafficking• Workers are not required to hand over their identity papers to secure employment unless required
under local law. If so, workers shall have access to their identity papers immediately upon request.
• Workers do not have to pay deposits or similar, to secure work or accommodation provided by theSupplier, or to obtain tools, training, or equipment necessary to carry out their work
2.2 Child Labor
BPs must comply with ILO Conventions 138 and 182 and shall observe the following requirements:• BPs shall not employ or in any other form make use of children below (the higher of) the local minimum
working age or below the age of compulsory education, nor supply products to DKSH which havebeen produced using any form of child labor• Young workers under the age of 18, legally employed, shall not carry out any hazardous work, night
shifts or work that is likely to interfere with their education• BPs shall implement adequate procedures to monitor the ages of workers
2.3 Remuneration and Working Hours
BPs shall observe the following requirements:• Workers shall be paid according to applicable wage laws, including minimum wages, overtime hours
and mandatory benefits; basis upon which workers are paid (including benefits) and whether overtime
will be required and the wages to be paid for such overtime must be communicated timely• Working days and hours (incl. overtime), and rest time (breaks, time off) are aligned with local laws
• All legally required benefits are paid to workers on time and in full; workers shall not be required to do
unpaid work

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Business Partner Code of Conduct, 2024

• Workers receive payment slips that provide transparency how wages were computed; deductions
shall only be made according to local laws
2.4 Non-Discrimination
BPs shall observe the following requirements:• Workers shall not suffer from harassment or discrimination at any time during recruitment and whilst
in employment for any reasons such as race, color, age, gender, sexual orientation, ethnicity, religion,disability, political affiliation, union membership, pregnancy or marital status, or any other form ofharassment or discrimination• BPs shall respect individuals in a manner consistent with the rights to privacy and data protection
2.5 Freedom of Association and Collective Bargaining
BPs shall observe the following requirements:• BPs shall respect workers’ rights under local laws to join or form trade unions or worker committees
without fear of reprisal or discrimination
2.6 Fair Treatment
BPs shall observe the following requirements:• BPs shall apply fair employment practices and provide workplace free of any harsh or inhumane
treatment, including sexual harassment or abuse, corporal punishment, mental or physical coercion
or verbal abuse• BPs shall ensure that workers understand disciplinary and grievance procedures, and any fines orsimilar imposed on workers are legal and fair
3. Health, Safety and Environment
DKSH expects BPs to offer safe workplaces for workers and to care about their health and wellbeing by protecting them against occupational hazards. BPs shall respect the environment andshall take adequate measures to protect the environment and to minimize adverse impacts.
BPs shall observe the following requirements:• BPs shall have an appropriate management system in place to identify and mitigate workplace
hazards, and to prevent injuries and illnesses. Workers shall be equipped with adequate safety
equipment.
• BPs shall comply with all applicable laws and regulations and shall obtain and maintain all applicablepermits, licenses, approvals, registrations and the like required for the operation of their business andshall follow any related reporting requirements• BPs shall have an appropriate management system in place to prevent spills and to handle waste inan environmentally responsible manner (recycle, safe destruction), to preserve water resources andto minimize emissions. Waste or emissions with potential adverse effects on humans or theenvironment shall be appropriately treated before releasing.
4. Management System• BPs shall establish and maintain a management system reasonably designed to ensure complianceand to facilitate continuous improvement with respect to expectations as outlined herein above. BPs
must ensure that these expectations are appropriately communicated to all their directors, officers,employees, representatives, agents, and subcontractors that cater to DKSH’s business whilst beinga Supplier to DKSH (“Supplier Associates”).

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Business Partner Code of Conduct, 2024

5. Data Privacy
BPs are responsible for respecting the privacy of DKSH employees, consumers, customers, suppliers,and other third parties. BPs must take all reasonable and appropriate steps to safeguard personal
information collected pursuant to your business relationship with DKSH.
This means that BPs can only collect, process, use, store, and retain personal information collectedduring its commercial interactions with DKSH, or about DKSH employees, consumers, customers,suppliers, and other third parties, as necessary and in compliance with all applicable data privacy laws.
BPs that collect, process, use, store, or retain personal information at DKSH request or on DKSH
behalf, shall ensure the below requirements are followed:•••••

Consent obtained from individuals before collecting and using their personal information
Personal information is collected and used for the purposes for which it was collected
Personal information is protected from unauthorized access, use, disclosure, modification, ordestruction
Personal information is retained only for as long as necessary to fulfill the purposes for which it
was collected
Personal information is disposed of in a secure manner

DKSH may require its BPs to implement specific technical and organizational security measures toprotect personal information. For example, DKSH may require its business partners to use encryption,access control systems, and firewalls to protect personal data.
5. BP Commitments
BPs shall acknowledge to have taken note of DKSH’s Code of Conduct (Sustainability (dksh.com)) andDKSH’s expectations as stated herein and• shall commits to apply them to all work, services or goods supplied to DKSH,• confirm their understanding and agreement that DKSH may collect information on BPs to verify BP’sbusiness conduct against DKSH’s expectations, and• shall agree to furnish DKSH with information as reasonably requested by DKSH from time to time toconduct such verification.
Where DKSH has reason to believe that BPs fall short of expectations, BPs shall acknowledge DKSH’sright to turn down business opportunities or to seek discontinuation of the relationship, unless anagreement can be established on collaborating towards adequate improvement plans and actions toaddress DKSH’s findings resulting from due diligence, pre-agreed audits or otherwise.
BPs shall agree to immediately inform DKSH on occurrence of incidents or other matters which could
adversely affect DKSH’s business – either by directly reaching out to the BP business contact at DKSH
or, if inappropriate, reporting via DKSH Integrity Line (https://dksh.integrityline.org). DKSH furthermore
expects BPs to report via IntegrityLine any BPs concerns over improper conduct by DKSH personnel orother BPs acting for and on behalf of DKSH.
BPs shall furthermore agree to take necessary measures to select and work with their suppliers and subcontractors who conduct their business responsibly, in a manner as outlined herein above.

July 2024
This version of the document supersedes all previous versions.

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