SUCCESS STORYIndustry• TechnologySolutions• OpenText™ Discovery• OpenText™ InsightServices• OpenText Professional Services

Results
Expanded reliable eDiscovery
across hundreds of litigation
and regulatory matters
Enhanced defensibility andreduced risk with consistent
standards-based workflow
and coding across cases
Increased document decisions
by 217% per hour and decreased
costs per decision by 83%
Reduced risk with all privilege
and confidentiality coding
maintained across documents
in multiple cases

Technology giant centralizes global
legal discovery
Multinational technology enterprise reduces outside counsel costs
by 80 percent, enhances efficiency with OpenText Insight
OpenText tailored its
automated eDiscovery
platform to handle what may
be the leading litigation ofthis decade.

Technology giant centralizes global legal discovery

How does one of the world’s largest litigants efficiently manage
discovery across 125 active patent, trademark and regulatory
matters involving 300 million documents and counsel at 60 of
the world’s leading law firms? Discovery on that scale presents
significant challenges. Deadlines loom constantly and billions ofdollars are at stake.

A party to some of the largest legal matters ever, the company
is exacting in its requirements. The Professional Services teamworked closely with the company’s legal department to adapt
Insight to its specific needs. At the writing of this case study, Insighthosts 425 matters—125 now active—and 300 million documents. It
has produced 800 million pages over 4,000 productions.

The company, sophisticated about litigation and known as atechnology innovator, found OpenText™ Insight, a cloud-based,
multi-matter management platform, which is part of the OpenText™
Discovery suite, provides the efficiency and control it requires:

Hosting its litigation documents in a central repository allows thecompany to control discovery across all matters with consistency
and defensibility. Duplication is eliminated because the platform
enables the use of a single document across multiple matters,saving time and money at every step of the discovery process.

• A central hub to manage millions of documents across multiple cases.
• Maximum automation from processing through production.
• Consistency of coding across cases and counsel.
• Airtight security with multi-level access controls for members.
• Detailed customized tracking and reporting
within and among matters.
• Central oversight and control across all cases and counsel.
The company first retained OpenText for just a few cases. As thecompany’s legal department came to appreciate the capabilitiesof the platform and the value of OpenText Professional Services, itmade the solution the exclusive host for its hundreds of litigation
and regulatory matters. Now, it requires all its outside firms to use
Insight for review and production, ensuring savings, efficiency andadherence to standards and workflows.

Automated loading: The company’s documents are automaticallyloaded, decrypted and deduped. Sixty percent of the data isdeduped on ingestion, saving millions in processing and hosting.
Effective culling and filtering have increased responsiveness rates
in the remaining data.
Automated searching: As documents are loaded, some 9,000
queries automatically search for privilege and confidentiality.
Documents are then automatically sorted to the appropriate subcollection. These automated searches reduce outside counsel workand billing.
Easily launch new sites: A site template encapsulates all of thecompany’s preferences, rules, security and forms. As new cases
come in, the template is replicated to create a new site, while stillallowing for customization.

Hosting its
litigation
documents
in a central
repository
allows thecompany
to control
discovery
across all
matters withconsistencyanddefensibility.

Technology giant centralizes global legal discovery

One document, many cases: To open a new case, the company canpull documents—sometimes millions at once—from key custodiancollections. As a document is copied to the new case, it retains allprivilege and confidentiality coding. This provides rapid access todata for early case assessment and express ramp-up in response tolitigation, regulatory and compliance requests. The system can retain
all information related to a record perpetually.

Dedicated consultants: Professional Services staff serve asextensions of the company’s litigation team, supporting daily
operations, developing new ways to streamline workflows andcoordinating with outside counsel. Thanks to its responsiveness, thecompany has several times been able to complete initial production
on a Monday morning for a matter that came out of nowhere on aFriday afternoon.

Consistent, defensible workflows: The Assigned Review Module
allows counsel in each case to quickly set up workflows for review,
QC, privilege, confidentiality and production, while ensuring
adherence to the company’s standards. This provides defensibility,
reduces risk and ensures consistent treatment of documents.

OpenText enabled this leading technology company to achieve its
key requirements for an eDiscovery platform. More importantly, thecompany takes command of its eDiscovery in ways that deliver realvalue. Key benefits for the enterprise include consistency across all
its cases, substantial time savings, elimination of redundant effort,
assurance of best practices and full control. They also realized hardcost-savings, including:

Faster, more accurate productions: A Production Module enables
the company to automate production by customizing its preferences
on redactions, output format, numbering style, etc. One case, forexample, involved 180 separate productions with 20 million stamped
pages. The company also created a separate site devoted to hosting
all productions from all parties in all its cases, making it easy foroutside counsel to search and review produced documents.

• 80 percent reduction in outside counsel costs.
• 217 percent increase in document decisions by per hour, resulting
in a 83 percent decrease in costs per document decisions.
• 52 percent reduction in overall document review costs.
With OpenText, this innovative technology leader found its match in
an innovative eDiscovery leader.

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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