ATLASSIAN + CLEARWATER ANALYTICS

Overall, migrating to Atlassian cloud has totally
been worth it.
ERICA LARSON
Process Engineer$75K

Annual AWS hosting savings

Clearwater Analytics
works smart and speedy
on Atlassian cloud
Learn how Clearwater Analytics migrated to Atlassian
Cloud to work faster, make more informed decisions, andenhance security.

CLE ARWATER ANALYTIC S​Clearwater Analytics is the world’s leading investment accounting solution and provides the most trusted investment
data aggregation, reconciliation, accounting, and reporting.
I ND USTRYInternet and Software
LOCATIO NAmericas
NUMBER O F USERS
1,000-5,000
SOLUTIO N PARTNER
HyperVelocity

ATL ASSI A N P RO D U C T S & A P P SJira Service Management
Collaborative IT service
management

Confluence
Document collaboration

Jira Software
Project and issue tracking

Bitbucket
Git code management

THE CHALLENGE
As avid users of Atlassian Data Center, Clearwater Analytics wanted to spend less timeon maintenance and take advantage of cloud features and efficiencies.

THE SOLUTION
The company migrated to Atlassian cloud tools (Jira Software, Confluence, Jira Service
Management, Bitbucket, and Statuspage, and Opsgenie) with the help of their Solution
Partner, HyperVelocity.

THE IMPACT
Engineers can focus their time on more meaningful work, and all teams are moreconnected, efficient, and equipped to track their progress and goals. Their data is also
more secure.

Is a migration worth it? Clearwater says, “Totally.”
There are plenty of stories about migrations that go seamlessly, but what about
those that don’t? Process Engineer Erica Larson and her team at Clearwater
Analytics experienced stresses and successes during their migration to Atlassiancloud. Although there were bumps in the road, Erica says unequivocally, “Overall,migrating to Atlassian cloud has totally been worth it.”A high-stakes business on a mission to lower maintenance andforge toward the future
Clearwater Analytics helps simplify investment reporting for over 1,000
companies, asset managers, and insurers around the world, who collectively
manage over $6.4 trillion (with a “t!”) assets. One wrong piece of data, minute of
downtime, or broken process on Clearwater’s side can ripple into problems forcustomers and their end clients. Needless to say, the stakes are sky high.
As a process engineer, Erica feels this pressure every day. But rather than letting
the stress get her down, she gets excited about solving problems and unblocking
her teammates so they can do their best work. “I really want to build good
processes for them so they are able to just write code. And that’s where a lot of
our time is spent: primarily with Atlassian tools and helping people build good
processes in Atlassian tools,” Erica explains.
With an eye for process improvements, Erica’s team noticed that the timerequired for IT to maintain Clearwater’s Atlassian Data Center tools was taking
away from their ability to focus on more valuable work. Plus, she saw theindustry moving toward the cloud and was intrigued by the new features andefficiencies the company could gain if they migrated.
“I did the total cost of ownership analysis and said, ‘We’re going to pay moremoney in licenses…But we’re going to save all of this money and use ourteammates’ time more wisely.’ It was just worth it,” Erica says. “Security andcompliance is also really critical in the financial industry. Atlassian cloud met
all of our needs, which is wonderful…Plus, Atlassian is going cloud first, and wecould take advantage of all the new features, like Atlassian Intelligence. We
needed to move in this direction. It was an easy sell to my executive team.”

Preparation, education, and collaboration set up the teamfor successWith the migration project approved, Erica’s team rolled up their sleeves andstarted preparing. Reading online materials, taking Atlassian University classes,and watching partner webinars helped them understandthe road ahead.
During their research, the team realized they needed a Solution Partner toprovide additional expertise and guide them through the process. Clearwater’s
Atlassian Technical Account Manager, Gary Carlin, provided several options, andPlatinum Solution Partner HyperVelocity (an Isos Technology company) roseto the top of the list. With HyperVelocity’s migration runbook and hands-onguidance, Clearwater began moving forward.
While many of the migration steps went according to plan, several challenges
took more time than expected, such as
third-party integrations with externaland homegrown tools. Clearwater pulled
in HyperVelocity and users from various
departments for troubleshooting and testing.
“Having a cross-functional team [ofThe automation
functionality within Atlassian
Cloud has been leaps andbounds above the Data Centercollaborators and testers] was honestly

experience. Moving into Jiraprobably the best thing we did,” Erica says.

Service Management Cloud“We have over 1,700 employees now. Every
person and every department does things aand building out a lot oflittle bit differently, so we needed to makeautomation to create or evensure we were meeting those use cases as

eliminate tickets has been amuch as possible. If things were breaking,we needed to make sure we had a solution

huge time savings too.

so that when we went live, we were going to

ERICA LARSON

be as successful as possible.”

Process Engineer

If at first you don’t succeed, try, try again (with more even prepand partnership)
As the team kicked off the migration and progressed through each step, they
started running into snags. “We unfortunately didn’t do enough cleanup. All ofour service accounts that act as bots for us to automate processes ended up
pushing us over our user license limit, and that blocked us on our migration,”
Erica recalls. After trying to reset the next day and encountering more hiccups,
the team decided to pause and try again another time.
Disappointed but far from defeated, they spent the next month doing morecleanup and testing to iron out issues. Erica says this additional work was“actually really beneficial” and gave them reassurance going into the next
attempt. Their perseverance paid off, and the second migration was a success!
Atlassian and HyperVelocity were by Clearwater’s side every step of the way
before, during, and after migration. “Atlassian was really supportive in providing
multiple resources and sorting out questions…Wellington [Costa, Software
Engineer] was awesome with technical support…and Atlassian solved so manythings post-migration, like fixing the links between Jira and Confluence,” Erica
says. “And HyperVelocity just killed it. They made sure our team around theworld had support…It’s super helpful having somebody by your side who’s been
through it before and can provide you with guidance.”

Efficiency, visibility, and security: the “huge benefits” at the endof the roadNow that Clearwater has fully migrated to Atlassian cloud tools (including
Jira Software, Confluence, Jira Service Management, Bitbucket, Statuspage,and Opsgenie), the team is seeing the results of their hard work. With process
improvements to security enhancements, IT and software engineers can more,worry less, and make the most of their time.
On top of saving $75,000 per year on AWS hosting costs, Clearwater is reducing
other costs by eliminating tools that are no longer needed and using employees’
valuable time wisely. “One of the biggest benefits we’ve seen with AtlassianSecurity and compliance isreally critical in the financial
industry… Atlassian cloud met
all of the needs that we have.
ERICA LARSON
Process Engineer

cloud is making sure we’re working on theright things and spending the right amount ofeffort,” Erica notes. For example, Clearwater
has automated many of their manual, tediousengineering and ITSM processes so teammembers can spend time on more strategic workand provide even better service. “The automation
functionality within Atlassian Cloud has beenleaps and bounds above the Data Center experience. There are so many moretrigger and action options available. Moving into Jira Service Management Cloud,building out automation to create or even eliminate tickets, and using
the conditional workflows and fields for forms has led to huge time savings,”
Erica explains.
Migrating to the cloud has also created a single source of truth that helps
Clearwater’s R & D team (typically known as Software Engineering) work fasterand better track their goals and progress through each stage of the development
lifecycle. “The connectedness between all the tools has been a huge benefit,”
Erica says. “The way that Confluence and Jira link together, I can embed an entire
Scrum board now on a Confluence page, and it stays up to date. And there’s Jiradata right there in Bitbucket after our recent Bitbucket Cloud migration. I don’t
need to go to more than one place to see that information. That’s been way more
efficient in the cloud, and my team members don’t need to be in five different
tools within a five-minute period to understand what’s going on.”Engineers are not only able to work more efficiently, but also more effectively
with native cloud features and tools, including Advanced Roadmaps andadvanced reporting. They’ve started doing quarterly planning with Advanced
Roadmaps to set and track goals, objectives, and key results, which they
document in Confluence Cloud.
“Through the planning process, our 500+ person R & D Department knows what
everybody is working on and what they need to actually build features out.
Having that visibility in one spot means we can try to remove dependencies andblockers quicker,” Erica says. “Atlassian cloud has helped us with better metrics

and reporting around sprint data points too. We use Advanced Roadmaps tocalculate team capacity and estimate effort to determine if we’re over or underplanning work for our teams; Insights to see items in the active sprint andbacklog; and Sprint Reports during our sprint reviews, retros, and Opsgenie
incident troubleshooting for further context. It’s been super helpful to have thosemetrics at our fingertips.”
For many team members, Atlassian cloud tools have enhanced the way theywork. For others, the lack of big changes has been equally satisfying. “Someteam members have said they’re just happy their main processes weren’t
impacted significantly by the migration. It was easy for them to pick up and startrunning in the cloud with minimal changes to their workflows,” Erica explains.

Clear waters ahead
With all the positive feedback from the migration, Erica’s team is now exploring
all the ways they can get the most out of their Atlassian cloud investment, suchas expanding automation and taking advantage of the native Assets tool tomanage security and compliance processes. “It all comes back to using our teammembers’ time wisely…It’s been so exciting to be able to say, ‘Hey, we’ve got
these tools and feature sets here already.’ It’s a huge time and cost savings by
not having to use separate tools,” Erica says. “The feature sets and the support
that Atlassian has provided us through the migration, how it’s freed up our teammembers’ time, and being able to focus on our tools have been really amazing!”
Part of Clearwater’s mission is to “be the world’s most trusted andcomprehensive technology platform that simplifies the entire investment
lifecycle.” With patience, partnership, and perseverance through the toughmoments, their team finally has the same type of powerful platform for theirown team.

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