Accessibility for All: Considerations for
Including People with Disabilities inShared Mobility Strategies

What We
Will Talk
AboutToday§ Technical Items – Dan Ciaglia, Easterseals§ Welcome from FTA – Carl Ringgold & GwoWei Torng§ Agenda & Overview NCMM – Judy Shanley,Easterseals & NCMM
§ Considerations for Shared-use Mobility –Sharon Feigon & Albert Benedict, SUMC
§ One City’s Perspective – Karen Tamley,
Commissioner, Chicago Mayors Office forPeople with Disabilities§ Questions & Discussion

Mobility Management & Shared-use Mobility Solutions
Mobility Management

Shared-use Mobility ServicesCustomer focused

Customizes solutions – needs of riders

Continued input – range ofperspectives

Solutions suppose engagement to planand deliver services

Innovation at core

Goes beyond traditional service

Invites participation of diverse
partners

Public-private partnerships at core

Performance measurement

Return on investment

Focus on accessibility & equity Accessibility & equity are foundation

Factors to Consider
in Identifying Shared-use Mobility
Solutions
§§
§
§
§
§
§

Empirical-based in needs data
– Multiple audiences– Multiple data types– Multiple trip purposes
Defendable - Evidence ofeffectiveness
Inclusive
Expansive
Flexible
Measurable
Sustainable

The National Center for Mobility Management
Can Help you Make Connections
The mission of the National Center for Mobility Management(NCMM) is to facilitate communities to adopt transportation
strategies and mobility options that empower people to live
independently and advance health, economic vitality, selfsufficiency, and community.
www.nationalcenterformobilitymanagement.org

The Information Brief Objectives§§§§

Describe considerations toensure that shared-use
mobility solutions reflectneeds of riders with disabilities
and older adults
Offer Examples and cases
A tool that agencies & planners
can use to developpartnerships
Provide talking points forhuman services organizations
to facilitate participation inplanningShared Use Mobility and Accessibility for All

Al Benedict, Research Manager
albert@sharedusemobilitycenter.org

Sharon Feigon, Executive Director
sharon@sharedusemobilitycenter.org

Today’s Presentation• What is Shared Mobility?
• Mobility on Demand Need, Opportunity, and Benefits• Providing Access for All• Contract Considerations Checklist• Project Examples• Integrated Transportation SystemSharon Feigon,
Executive Director

Al Benedict,Research Manager

The Shared-Use Mobility CenterShared-Use
Mobility Center
Creating a multimodal transportation
system that works forallo Connectedo Universalo Equitableo Environmental

Our Work

Implementation and Pilots

Applied Research• FTA MOD Sandbox Innovation &Knowledge Accelerator• TCRP: Impacts of TNCs on Transit• MOD On-Ramp: Business Plans for
Pilots in Six Cities• MTC (Bay Area) Study on Strategic
Carsharing Expansion• Pilots in Rural and Suburban Areas• Study of European Shared Mobility
Best Practices• Mobility Hubs in Bay Area

Learning Center• Shared Mobility Action Plans

Convene the public and private

sectors through Workshops andannual National Shared Mobility
Summit• Policy database• Case Studies, White Papers, Webinars

What is Shared Mobility?

Shared Mobility MarketUbiquitous Connectivity

We loveour phones

Aging Boomers fastest growing
demographic
Growing Density in Urban Areas

Changing Work andTravel Preferences

Mobility Hubs
Healthy Lifestyle: Growth of Active
Transportation
Siri and Alexa are ourfriends and helpers!

Photo Credit: Tom Worthington

New Transportation Options

Why Shared Mobility?
v Adds more options to improve multimodal ecosystem
v Fills gaps in service, particularly on weekends and latenight service
v Provides first/last mile connections between transit
stations and residential areas
v Can be implemented quickly with lower
capital costs
v Encourages sustainable, healthy, and walkablecommunities
v Potential for integrated system serving all transportationneeds

Big Investment: Convergence of Automotive,Tech, and Shared Mobility

Providing Access for All

The Need, Opportunity, and Benefits of Integrated Transportation
ServiceThe Needv Limited access to reliable transportation
options on short notice

The Opportunityv Mobility on Demand can offer flexible,
on-demand transportation options

Benefits
v Maintaining traditional 24-hour advancereservation systemv Flexible service
v Shorter wait times
v Instant same day booking
v Potential to reduce costsv Wheelchair-accessible vehicles (WAV)

Photo Credit: Laketran

Photo Credit: Senior Transportation
Connections

Mobility on Demand Contract Considerations (1)Planning
v Public Involvement Informs Service Designv Coordination with Existing Services, using Mobility Management
v Project Service Area DefinedOperations
v Call Center/Trip Planning Integrationv Complete Trip and Safety Provisions for Facilities
v Operator’s Vehicle Choices Outlined to Accommodate All Users

Photo Credit: Cowlitz Indian TribeMobility on Demand Contract Considerations (2)Trainingv Driver Training Requirementsv Medical Emergency Protocols

Evaluation & Marketingv Performance Metrics and Data Agreementsv Performance Scorecard
v Marketing Plan and Travel Training Materials

Pilot Project Examples
TNCs/Taxis
v MBTA RIDE On-Demand pilot (TNCs, WAVs)
Subsidizes Uber and Lyft rides for paratransit-eligible riders in theirsystemv RideKC accessibility pilot (Taxis)
Developed app to expand on-demand taxi service to persons with adisability and the general public

v Care On-Demand Programs, Richmond, VA(TNCs, WAVs)

Photo Credit: MBTA Ride OnDemand

One call/one click access to paratransit services

Microtransit
v Capital Metro Pick-up pilot (Microtransit)
App-based, on-demand, non-fixed route service (27% of trips wereseniors & ADA users)

Photo Credit: RideKC Freedom OnDemandMobility Management (Integrating Human Services &Transit)

Multi-Modal – Mobility as a Service:
Shared, Electric, Autonomous, Interconnected, and Accessible

Thank You

Sharon Feigon, Executive Director
sharon@sharedusemobilitycenter.org

The ChicagoExperience§

Commissioner Karen Tamley
The Mayor's Office for People withDisabilities (MOPD) works to make
Chicago the most accessible city in thenation on behalf of residents andvisitors with disabilities.

Shared Mobility and Accessibility
Presented by:
Karen Tamley, Commissioner
Chicago Mayor’s Office for People
with Disabilities

Barriers faced by people withdisabilities to shared mobility• Accessibility is not considered up-front• Lack of availability creates inequity• Affordability• Logistics of service delivery

Accessible Transportation Options inChicago
Public: Chicago Transit Authority• 100 year old legacy rail system• 70% rail accessibility• 100% bus accessibility including AVAS
• Strong geographic coverage and frequency
allows for strong paratransit service

All Stations Accessible Plan

https://www.transitchicago.com/accessibility/asap/

All Stations Accessible Plan
• Announced at 25th ADA anniversary, report
released July 2018
• A blueprint to make 100% rail stations
accessible in 20 years• Retrofitting or rebuilding 46 rail stations in 3phases• Rehabbing or replacing 162 escalators• Includes conceptual designs, cost estimates,and priority justifications

Paratransit• State law transferred service from CTA to PACEin 2006
• Serves the region -Chicago and suburbs• 3.1 M rides per year, up to 15,000 per day• Limitations: shared ride, OTP, day in advancereservations• Advantages: affordable, follows fixed route• High use populations

Accessible Taxicabs• Started in 2009 with 92 vehicles• 2012 and 2015 mandates based on fleet %’s• Purpose built and converted mini-vans• Only Side entry ramps permitted

Wheelchair Accessible Vehicles(WAV) Taxicabs• Since 2011, more than tripled fleet to 334• Over 90,000 rides delivered/year• Mayor Emanuel’s goal: 400 WAV’s by 2020• Drivers must be trained: securement• All new taxi hailing apps are accessible• City provides incentives funded by aWheelchair Accessibility Fund est. 2012
• City awards 5 medallion/year to WAV drivers

Accessible Taxi –Centralized
Dispatch – by phone and app

Chicago Taxi Access ProgramTaxi Access Program (TAP)• Chicago taxicab subsidy for paratransit eligibleriders• Rider pays $3 and receives a $20 subsidy
Advantages:• Lower costs• Greater flexibility and freedom• Single ride
• Supports the taxicab industry• Ridership is exploding

Accessible Rideshare

Chicago Accessible Rideshare•2016 Ordinance required rideshares to submit plans in 2017 for how
they would serve wheelchair users• Requires apps to be accessible to blind users; apps include separate
way to order accessible vehicles• Strong non-discrimination provisions and driver training• Progress updates submitted to City monthly• Number of requests• Number of rides provided• Number of vehicles• Marketing/Outreach efforts

Accessible Rideshare• Nearly 145 vehicles in fleets; ridershipsteadily increasing each year
• Metric for assessing equity: wait times• Wait times rely on number of vehicles in fleet• Community Feedback is Critical!

Bike Sharing: Is It Inclusive?

Types of Adaptive Bikes• Handcycles - If unable to pedal with feetTypes of Adaptive Bikes
Upright Adult Trikes – balanceissuesTypes of Adaptive Bikes• Tandem for Riders who are BlindAdaptive Bike Share• Benefits: Full inclusion and equity; ADACompliance• Considerations– Availability and locations– Offering a range of types of bikes– Space for storing mobility devices– Few full scale operational models– Typically not in bike fleets – must order

Conclusion: Creating Equity inShared Mobility• Disability is the fastest growing segment• Our aging population is growing• Equity and full inclusion must be the goal
• End users must be at the table from thebeginning• “After the fact” inclusion is typically limited
and more expensive• Think ahead and build partnerships

Thank You!

QUESTIONS?
Contact:
Karen Tamley – Karentamley@cityofchicago.org(312) 744-7209

Tap into Resources
National Center for Mobility Management

National Aging and Disability
Transportation Center

Rural Transit Assistance Program

ACL Inclusive Transportation Partnerships

Shared-use Mobility Center
45

Contact Me§ Judy Shanley, Ph.D.,
AVP, Education & StudentEngagement,
Co-Director, NCMM
Easterseals,
jshanley@easterseals.com

Provide us with Feedback
Please take a few minutes and provide yourthoughts
Click Here