SUCCESS STORY
Huhtamaki India
Industry• ManufacturingSolutions• OpenText AppWorks• OpenText Content Server• OpenText Capture CenterPartner• Muraai Information Technologies

Results
Enabled rapid business process
automation and application
development
Centralized and digitizedfinance and accounting businessprocesses
Enhanced visibility intotransactional status via dashboards
and reports

Huhtamaki India lays the foundation fora digital transformation with OpenText
low-code development platform

Leading Indian packaging company automates finance and accounting
processes with OpenText AppWorks for efficient, centralized information flows“The entire finance and accounts team is excited
to have the OpenText AppWorks solution. The
immediate advantage is that we are getting
complete insight into the transactions being
handled by these teams. In the dashboard, I can
see all the transactions in the queue, how manyare processed, how many are pending approval,
how many are unprocessed, and which team isprocessing how many transactions.”
Mr. Udit Pahwa

Head, Information Technology
Huhtamaki India Ltd.

Huhtamaki India lays the foundation for a digital transformation with OpenText low-code development platform

Founded in 1935, Huhtamaki India Ltd. is a leading consumer
packaging company offering unique packs and formats through acomprehensive portfolio of flexible packaging solutions including
recyclable laminates, specialized pouches, thermoforms, labels,
digitally printed laminates for pack personalization and tube
laminates. With several state-of-the-art manufacturing
facilities across India, Huhtamaki is the country’s specialist offlexible packaging.

A commitment to digitalization
Huhtamaki’s growth over the years has included the acquisition ofother companies, each with its own set of systems and processes.
With multiple, disparate systems, Huhtamaki’s business processes
in functions such as finance and accounting became increasingly
inefficient with many redundant and manual workflows. In 2017,
the Indian company set a goal of reducing 12 different enterprise
resource planning (ERP) systems to a single platform. The
sweeping initiative included centralizing shared services forfinancing and accounting.
Mr. Udit Pahwa, Head of Information Technology for Huhtamaki India,
explained, “We had a mission of moving to a single ERP by 2020.
However, the pandemic played spoilsport, so we had to extend
our plans by one year. But, by mid-2020, we decided that it wastime to take the next step of digitization.” He continued, “From 16
different setups of finance and accounts processes across ourmanufacturing plants, we decided to centralize everything and set
up a shared services center for those processes starting off withIndia as a first country of roll out, with the capability that this may
be later expanded to many other regions across globe.”

Powering intelligent automation with OpenText
The team at Huhtamaki needed a solution to help standardizeand digitize these business processes and eliminate manual andinefficient tasks. OpenText was a last-minute addition to the list ofcandidates, with several solutions already short-listed. Mr. Pahwa
described the features that led to the final decision to go withOpenText: “The first thing that impressed me with the OpenText
AppWorks platform was the ability for a user to easily create
their own processes and orchestrate the functions that theywant.” He added, “The biggest advantage was also that we saw
a live demo of the integration between the ERP that we use andthe OpenText platform. That was one of the key factors that gave
OpenText an edge over the competition.”
OpenText AppWorks is a low-code development platform forbuilding easy-to-deploy process automation and dynamic casemanagement applications. With less IT involvement required,
AppWorks automates business processes, enables better decisionmaking, and delivers seamless digital experiences, while improving
operational efficiency. As part of its digital initiatives, Huhtamaki
also chose the OpenText Content Server solution for enterprisecontent management capabilities and OpenText Capture Center’s
document and character recognition capabilities to turn documents
into machine-readable information.

“We were looking for aplatform that would help us
build applications, businessprocesses, and domainspecific requirements withease, and deploy them more
quickly than traditional
development. OpenText
AppWorks may be the go-to
platform for any kind ofdevelopment required tosupport business processes.
The long-term vision is to
use the platform to touchnearly every function in theorganization.”
Mr. Udit Pahwa

Head, Information Technology
Huhtamaki India Ltd.

To build and deploy the solution, Huhtamaki leveraged the expertiseof trusted OpenText partner Muraai Information Technologies. A
global technology partner, Muraai specializes in OpenText solutions
including AppWorks and Content Server. However, deploying thesolution proved more challenging than usual as the entire project
was conceived and executed during the COVID-19 lockdowns.
Adapting quickly to the challenge, the teams at Huhtamaki and Muraai
successfully performed a fully remote deployment.
With the solution now launched, the company already has 90
employees using the OpenText AppWorks solution, primarily from its
finance and accounting groups, but also the purchasing department.
“We are primarily looking at all the finance and accounting
processes right now—the payable and receivable functions, asset
accounting, general ledger accounting, tax, and compliance.
Currently, we have selected 18 distinct process workflows fromthe finance and accounts domain for digitization using OpenText
AppWorks. It’s still early days for us, but exciting times are ahead,”said Mr. Pahwa.

Newfound efficiency with paperless processes andtransaction visibility
Huhtamaki has eliminated the manual, email, and paper-based
processes that were being done outside the ERPs, as OpenText
AppWorks allowed the company to define, optimize, and automate
repeatable business processes, and incorporate rules withinprocesses to standardize operational decisions and ensure consistentexecution. Mr. Pahwa noted, “The design of our processes had
been done with the objective of reducing manual effort. The 18
workflows that we identified for digitization will yield us the benefitof that reduced effort.”

The platform also gives users operational status information
and business insights for digital business automation. Reports,dashboards, and data exploration capabilities have enabled
smarter automation and faster decision-making. “The entire
finance and accounts team is excited to have the OpenText
AppWorks solution. The immediate advantage is that we are
getting complete insight into the transactions being handled
by these teams. In the dashboard, I can see all the transactionsin the queue, how many are processed, how many are pending
approval, how many are unprocessed, and which team isprocessing how many transactions,” explained Mr. Pahwa.

Increased flexibility for remote working
As working remotely has been necessary during the pandemic,Huhtamaki has benefitted from the flexibility of the OpenText
AppWorks platform, which offers a system that allows bothbusiness and IT to make changes quickly in response to adynamic environment. “With the need for remote work, OpenText
AppWorks has added to our flexibility because we now havea platform that will enable us to seamlessly orchestrate ourbusiness processes and meet the changing demands frombusiness. It allows us to keep modifying with ease and keep
adapting to business needs,” noted Mr. Pahwa.
Looking ahead to the future, Huhtamaki sees OpenText AppWorks asa critical tool for additional application development in other functions
including the Research & Development and Innovation groups. The
low-code platform enables users to quickly design, build, manage anddeploy applications to support the company’s digital transformation.

“The design of ourprocesses had been donewith the objective of
reducing manual effort.
The 18 workflows that weidentified for digitization
will yield us the benefit ofthat reduced effort.”
Mr. Udit Pahwa

Head, Information Technology
Huhtamaki India Ltd.

Huhtamaki India lays the foundation for a digital transformation with OpenText low-code development platform

Mr. Pahwa observed, “We were looking for a platform that would
help us build applications, business processes, and domainspecific requirements with ease, and deploy them more quickly
than traditional development. OpenText AppWorks may be thego-to platform for any kind of development required to support
business processes. The long-term vision is to use the platform
to touch nearly every function in the organization.” He added, “It’sbeen an exciting journey, and the more we get to know OpenText,
the more excited we are.”“Huhtamaki’s digitalization initiative of a Shared Services Centerto centralize, automate, and streamline the finance and accounts
process across their different manufacturing plants provided
us the opportunity to showcase our solution capabilities built
on the leading OpenText AppWorks platform, which grew into
this partnership,” said Mr. Manish Dangwal., Country Manager India Sales at OpenText. “It was exciting to witness the close
collaboration between our teams during challenging pandemic
restrictions to ensure smooth deployment in a remote way.

We are proud to be a part of Huhtamaki’s digitalization journey andlook forward to the increased adoption of our platform for building
applications and automating business processes across otherfunctions in the company,” concluded Mr. Manish Dangwal.

About Muraai Information Technologies
Muraai is an Opentext SolEx partner for Supplier Invoice Management
System (SIMS). Headquartered in Bangalore, India, Muraai wasfounded to simplify processes in a complex business environment.
Muraai believes that true innovation enables enterprises to become
more productive, efficient, and profitable growth.
Muraai provides total solutions across various industry segments
specializing in manufacturing, retail, FMCG, BFSI, etc. In addition, it
focuses on delivering enterprise-wide solutions, specialized in Supply
Chain and Demand Chain management. Muraai is helping customers
to build reliable Supply Chain Networks in the world.

About OpenText
OpenText, The Information Company,enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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