Digital Support | eServices

Your guide touhceservices.com

Our business-to-business website, uhceservices.com, is a comprehensive resource center
designed to help simplify your work and to better support medical benefits administration.

A better digital experience
Features include:

New enhancements make it easier to:• Modern infrastructure and tools

1. Delegate access to others – information isaccessed according to user role (broker oremployer) and permissions levels• Secure encryption• Automatic registration for brokers
and benefits administrators• Single sign-on integrations with otherOne Healthcare ID-powered websites• Integrated, real-time broker, employer
and member information

2. Find members faster – search using member
identification or last 4 digits of a Social Security
number, in addition to first name and last name
3. Access a member’s health plan ID card –view or print out an ID card for a member• User and permissions level-specific content

4. Get a website demo – learn more about thefeatures and functions• Gateway to the small business quoting,enrollment and renewal tool

5. Get support – get answers to your questions
or request informationcontinued

Watch your email for an invitation to register
Brokers appointed to conduct business with us will receive an email invitation to register on the website. Employers (e.g.,benefits administrators1) who are new clients will also be invited to register for access. We will email their invitation before theirpolicy effective date. Renewing clients will continue to use their existing login credentials on the website.
When you receive the email invitation to register• Click the Register Now link in the email• Sign in with your One Healthcare ID username andpassword; if you don’t have a One Healthcare ID, click
Create a One Healthcare ID and follow the prompts• View the online Help tutorial for a quick tour of the website,
including how to establish a delegate(s) and permissions togrant access to others as needed• This is a one-time, initial registration; after registering,
you can access the website anytime with your username
and password

Manage user roles
and permissions
Accessibility to all functions and information on the website
is based on user login credentials, which are categorized aseither a broker or representative of the employer group.
Brokers have access to information pertinent to supporting
the broker-client relationship, with the ability to delegate
certain permissions to credentialed colleague(s) oradministrative assistant(s) for the purpose of assisting clients.
One person in each employer group has Employer Lead
access to the site, with the ability to assign controls andaccess privileges, designating the types of information
available for each user.

continued

Explore key functions
For employer group clients:

For brokers:• Look up plan benefit information and accessplan documents• Check your commissions• Manage eligibility with same-day processing:• Enroll and manage member eligibility, which
includes a family enrollment option– Add, terminate, reinstate, inquire or change
an employee’s status• Request subscriber/member lists– View employee count• Review client billing information– Get adjusted invoices 48 hours after online
eligibility changes• Find important business forms and key
marketing materials• Request, view or print replacement ID cards• Generate subscriber/member lists• Request, view or print health plan ID cards for members• Electronic billing:– View current and prior-period invoices, current balanceand payment history– Download invoices and make online payments– Request adjustment invoices after enrollment updates• Conduct a network provider search• Find important forms and informational materials

Additional support for brokers
Brokers have access to the SAMx (Sales Automation Management) tool
through uhceservices.com to quote and install small business groups.

Quick navigation, seamless process
Use the navigation bar within uhceservices.com to get to frequently used informationsuch as billing and payments and commissions.
Quickly access the tools you need to complete administrative tasks and support
your clients by selecting the corresponding icon in the Management Tools box
on your dashboard:• Member Search – search by first and last name, plan identification number or last
4 digits of a Social Security number• Enroll Member – enroll new members, including dependents, on a client’s behalf• View and Pay Bill – check a client’s monthly premium bill and payment status• View Benefits – access the plan documents page, which includes a link to view yourclient’s specific benefits
For more information and support, select the Tools & Resources box on your dashboard.

continued

Save time with real-time data integration
You’ll spend less time and effort entering data because uhceservices.com uses
a fully integrated system. Enter information once, and it will flow across all key areas,
populating in all pertinent locations. What’s more, authorized users — like HR staff,
employees and physicians — can access that information almost immediately.

Broker

Employer

ProviderMemberFor example, when you update eligibility information through uhceservices.com:• Employees who are registered on their self-service member website, myuhc.com®,can access their benefits immediately. They can also print a copy of their ID card
(an image of an ID card takes up to 48 hours to be available after an enrollment),
get information about health conditions and find a network provider• Network physicians and health care facilities have access to the latest eligibility
information, which can translate to an improved service experience and fewer
potential claim issues• Reports and billing are faster and more accurate

Ready to get started?
Register at uhceservices.com as soon as you receive your invitation email.
Then, you can create additional access to your account by establishing adelegate(s) and permissions.

Contact your UnitedHealthcare representative for more information1

 mails will be issued to the contact for the employer group client for whom we have an email address on fileE
(employer application) — often, the benefits administrator — and to the client’s broker of record.

Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided byUnited HealthCare Services, Inc. or their affiliates.
B2B EI21639786.0 6/21 © 2021 United HealthCare Services, Inc. All Rights Reserved. 21-639765