Translated Inspection Report
Hestia Amstelveen BSO(Supervisor)(By order of the Municipality of Amsterdam)(Date of inspection)(Type of inspection: yearly inspection)(Status = Definite)(Date of confirmation report)

TABLE OF CONTENTS
INSPECTION .....................................................................................................................................................3
INSPECTION DESIGN ................................................................................................................................................. 3
REFLECTION ........................................................................................................................................................... 3
ADVICE TO THE MUNICIPALITY .................................................................................................................................... 4
OBSERVATIONS AND FINDINGS .......................................................................................................................5
PEDAGOGICAL CLIMATE ............................................................................................................................................ 5
STAFF AND GROUPS ................................................................................................................................................. 7
SAFETY AND HEALTH .............................................................................................................................................. 10
PARENTAL RIGHTS ................................................................................................................................................. 12
INSPECTION ITEMS ........................................................................................................................................13
PEDAGOGICAL CLIMATE .......................................................................................................................................... 13
STAFF AND GROUPS ............................................................................................................................................... 14
SAFETY AND HEALTH .............................................................................................................................................. 15
PARENTAL RIGHTS ................................................................................................................................................. 16
DATA ORGANISATION ....................................................................................................................................17
DATA SUPERVISION .......................................................................................................................................17
ANNEX: POINT OF VIEW HOLDER CHILDREN’S CENTRE ..................................................................................18

Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report2Inspection
Inspection design
On 23 February 2023, an unannounced annual inspection was carried out pursuant to Article 1.62,
paragraph 2 of the Wet Kinderopvang (Child Care Act).
This inspection assessed whether the following quality requirements were met:
• the requirements for the pedagogical climate;• the requirements for (the deployment of) the personnel;• the requirements for the stability of the groups;• the requirements for the (implementation of) health and safety policy;• the requirements for parental rights.
The quality requirements that have been examined are listed at the end of the report.
After the inspection visit, the holder was asked to send additional documents. The supervisor received
these documents within the investigation period and assessed them in the investigation.

Reflection
Organisation
Afterschool care (bso) Hestia Amstelveen is part of Hestia Amstelveen B.V. This B.V. has a day care
centre in the same building and another afterschool care elsewhere in Amstelveen. The organisation
operates a total of 6 childcare centres that are housed in 3 different B.V.s.
The director bears final responsibility for the policy to be pursued. She is also a director and sole
shareholder of the umbrella Hestia Holding B.V. Until January 2023, 2 location managers were
responsible for operational management and the day-to-day affairs at the locations. The
organisational structure has since changed. The 2 location managers (hereinafter: location manager)
have transferred tasks to 1 newly appointed location manager. Since the change, all locations aremanaged by 1 or 2 assistant managers (professionals) who are responsible for the day-to-day
management of the centres. 1 former location manager has become the pedagogical policy
officer/coach of the entire organisation. She is supported by a 2nd policy officer. An external
confidential adviser has been appointed for the staff.
Hestia is a family business. It can be seen that the organisation is inspired by Reggio Emilia, among
others, when designing the locations and drawing up the pedagogical policy. Thomas Gordon's
method is used for communication. Dutch and English are spoken at all Hestia locations and the 'oneperson-one-language' method is used.
Location
The location consists of 2 base groups (Terra 1 and Terra 2). A total of 30 children between the agesof 4 and 12 are cared for. The team consists of 2 professionals (including the assistant manager) and2 pedagogical employees in training (PMIO'ers). (Permanent) substitutes are also deployed. Usually 1
professional who speaks English and 1 who speaks Dutch with the children is scheduled daily.
The location has a history with several enforcement processes. Violations are found in (almost) every
annual investigation. In the follow-up additional investigations, some of the violations were found tohave been rectified, but some violations were found again.

Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report3Inspection
Violations were also detected in this annual inspection. The violation with regard to the hours
calculation and determination of the pedagogical policy officer coach has ended after a restitution
offer. Because only PMIO’ers worked on 4 days in the period under inspection and no qualified
professionals were deployed, violations of the teacher-child ratio and the deployment of training
professionals in accordance with the collective labour agreement (CAO) were also found. This is arepeated violation and has also been found in other investigations at the organisation.
The location manager says that the PMIO’ers will most likely be qualified in the short term and thatthe deployment of only PMIO’ers at the afterschool care is due to staff shortages and illness ofprofessionals at the day care centre. But it has been seen that the violations are structural on fixeddays of the week. A PMIO’er is also designated as a mentor, this is not allowed because she is not yeta (qualified) professional.

Advice to the municipality
The supervisor found violations during the inspection. The holder has taken measures with regard to
the hours calculation and time determination of the pedagogical policy officer/coach to ensure that
this violation is no longer committed in the future. The supervisor therefore advises the Board not to
impose any measures. The college may impose a fine for certain violations. This depends on the policyof the municipality.
Violations of mentorship, the teacher-child ratio and the use of training professionals in accordancewith the CAO were also observed. The supervisor advises the Municipal Executive to enforce these
violations in accordance with the policy of the municipality, but to take the circumstances into accountin the assessment.

Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report

4Observations and Findings
Pedagogical climate
Pedagogical policy
A general pedagogical policy plan has been written for the entire organisation. A work plan has also
been drawn up especially for this location.
The general policy describes in detail what the vision of the organisation is ('The Hestia Way') andwhat the pedagogical practice should look like according to the organisation. At Hestia, thepedagogical approach Reggio Emilia is often used as the basis of the pedagogical policy. Hestia works
according to 5 pillars that represent the organisation. These are creativity, development, passion,
harmony and communication. The pillars are also included in the description of what the organisation
believes the pedagogical practice should look like.
Specific information for this location is included in the pedagogical work plan. For example, it isdescribed that for Hestia, space is the 3rd pedagogue. The spaces are made 'Hestia' through a selected
range of toys that are beautifully displayed, in corners, vistas and through tranquility with colours andmaterials.
The pedagogical policy plan clearly describes how the professionals notice particularities in the child'sdevelopment or problems and that parents are then, if necessary, referred to suitable organisations
that can help further.
The policy states that every child has a mentor. The policy states how the afterschool care informs theparents and children who the child's mentor is. It is also described how and when the mentor discusses
the development of the child with the parents.
The working method, maximum size and age structure of the base groups are described in thepedagogical policy plan. It is also described which activities the children can do outside their own basegroup and how this is done. The policy also clearly describes how children can get used to the newbase group in which they will be cared for and what the policy is for extra care. The policy plan statesthat the number of professionals per group is determined on the basis of the number of children. It isalso described at what times fewer professionals than necessary work.
The afterschool care is multilingual. The pedagogical policy plan clearly describes what the agreements
are for multilingual childcare and how these are implemented in practice.
Working according to the pedagogical policy
The holder ensures that the professionals work according to the pedagogical policy plan. This happens
during the onboarding, through coaching, training and during team meetings. The assessment of thepedagogical practice shows that the policy is sufficiently implemented.
Pedagogical practiceThe supervisor observed the pedagogical practice during meals, an activity and free play. Based on
this, it was assessed that the professionals and group assistants offer responsible afterschool careduring the inspection visit. A few examples of what the supervisor has seen are described below.
On the day of the inspection visit, a child leaves the afterschool care because she is moving. The
professionals make sure that the other children understand that the child is for the last time because
it is going to live somewhere else.

Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report5The teachers and children tell the child that they will miss her. On the day of the farewell, the children
go to the atelier and make something for the child to take home. Day care professionals are also
involved in saying goodbye to the child at the afterchool care. They show interest and ask questions
to the child. During the joint farewell in the piazza, the child hands out something to all children(including children from day care) and she is the centre of attention. The child clearly likes this. The
atmosphere in the afterschool care and during meals in the piazza is relaxed. Staff are cheerful and,despite the fact that most of them are there for a short period of time, show the children that they
are involved. The observations show that they know the children. This contributes to the emotionalsafety of the children.
While the last children are picked up from school, the children already present play freely in the grouproom. Children can choose what they want to play with. If a girl finds it difficult to choose whether
another child is allowed to play with her (toys), the professional tells her that the child can decide forherself. The teacher looks at how the child solves it and does not take over the choice from the child.
In this way, the teacher stimulates the self-reliance and social skills of the child and promotes
autonomy. The children can also choose what they make for the farewell while crafting in the atelier.
While picking up a child from school, the group assistant accompanies the child crossing the street.
Together they check if they can cross safely. The group assistant also lets the child fasten his seatbelt
himself and compliments him when he succeeds in doing so. The group assistant tells the child thatthe supervisor has come along today and introduces the supervisor to the child. This way the childknows why there is someone else in the car. The group assistant is professional, sets a good example
and is predictable. This contributes to emotional safety and in this way norms and values aretransferred.
Used sources- Pedagogical Policy Plan Hestia Kinderopvang version July 2021, already in possession of GGD- Pedagogical work plan Hestia Amstelland BSO version October 2022, received on 9 March 2023
- Observation in the groups during inspection visits- Conversations with teachers, group assistants, assistant supervisors and location managers during
inspection visits

Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report6Staff and groups
Police clearance statement and personenregister kinderopvang
The people who work at the afterschool care are registered with their statement of behaviour in the
Personenregister kinderopvang (Childcare Persons Register, PRK). Before they start working, these
persons are linked to the holder in the PRK. This assessment concerns the teacher, the PMIO’er andthe new location manager who came to work at the afterschool care after the annual inspection of 11
April 2022 and the substitute worker who worked during the period under inspection.
Educational requirements
The people who work at the afterschool care have a suitable diploma as stated in CAO for Childcare.
This assessment concerns the teacher who came to work at the afterschool care after the annual
inspection of 11 April 2022 and the substitute worker who worked during the period under inspection.
The pedagogical policy officer/coach has also completed training as stated in the CAO for Childcare.
Number of professionals and requirements with regards to the deployment of professionals in training
and interns
On the day of the inspection visit, enough professionals work at the afterschool care. In group Terra
1, 9 children are cared for by 1 teacher (PMIO’er). In group Terra 2, 3 children are taken care of by 1teacher. This number of professionals is in line with the number of children being cared for and theirage.
At times when fewer teachers are working, there is always another adult in the childcare centre in
addition to the professional.
Teacher-child ratio through deployment of teachers in training
A sample of the attendance lists of the children and the work schedules of the staff shows that notenough teachers have worked at 4 moments in the period from 9 to 23 February 2023. The deviationfrom the teacher-child ratio during holidays and study days has not been investigated in thisinspection.
At the time of this research, 2 PMIO’ers work at the afterschool care. Their deployment is inaccordance with the CAO, except that at 4 moments in the period under inspection, not 50% of the
maximum number of professionals is a teacher in training. On Friday 10 and 17 February 2023, a
PMIO’er employee will work as the only professional at the afterschool care from 13.00. On Monday
13 and Monday 20 February 2023, both PMIOs will work as the only 2 professionals at the afterschoolcare. No (qualified) teachers are deployed at these 4 times.
In a telephone conversation, the location manager explains that 1 of the PMIO’ers is in the final phaseof her EVC trajectory and that 1 PMIO’er is awaiting a credential evaluation. Until then, she will be
deployed as a PMIO’er. In an accompanying letter, the location manager explains that due to staff
shortages and sick colleagues at the day care centre, teachers from the afterschool care worked at the
day care centre on these days and that is why the PMIO’ers were alone in the group(s). The only 2
qualified teachers of the afterschool care do not work on Mondays and the roster shows that the
professional (assistant manager) of Fridays has an office afternoon. This does not show that on thedays mentioned above there was an unforeseen circumstance due to the illness of a colleague fromthe day care centre. However, no permanent (qualified) professionals work at the afterschool care on
Mondays and said Fridays.

Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report7Conclusion
Despite the fact that the organization expects that both PMIO’ers will soon meet the qualification
requirements to work as professionals and there is a shortage of personnel, the conditions of theteacher-child ratio and deployment of teachers in training completed.
Based on this, it has been established that the following condition(s) have not been met:
• The owner of a childcare center deploys sufficient teachers for the number of children thatare cared for, on the understanding that:- The ratio between the minimum number of professionals to be deployed and the numberof children present in a basic group is determined on the basis of the calculation rules.
(art1.49 lid 1 art 1.50 lid 1 lid 2 sub d art 1.60 c lid 1 Wet kinderopvang; art 9c Regeling wet kinderopvang; art
16 paragraph 1 paragraph 2 paragraph 3 paragraph 4 paragraph 8 Besluit kwaliteit kinderopvang.)•

The deployment of teachers in training and trainees takes place in accordance with theconditions included in the most recently commenced CAO for Childcare. When determining
the deployment of professional workers in training and trainees, account is taken of the
training phase in which they are at that moment.
(art 1.50 paragraph 1 paragraph 2 sub c Childcare Act; art 9c Wet kinderopvang; art 16 paragraph 1 paragraph 2
paragraph 7 paragraph 8 Besluit kwaliteit kinderopvang.)

Deployment of pedagogical policy employees
Interviews with assistant managers and professionals and the accountability of the coaching hours for2022 show that all teachers receive annual coaching.
Hestia Amstelveen B.V. has calculated the minimum number of hours the pedagogical policy
officer/coach must be deployed. There are 3 locations that are included under the holder Hestia
Amstelveen B.V.. In the submitted coaching plan with reference date 1 January 2023 there are only 2locations. This was also the case in the annual inspection of 2022 and the holder sent an amended
plan within the survey. The distribution of hours is not based on the calculation rules. The 2023 coachplan does describe how the efforts of the pedagogical policy officer/coach are divided over the 2
included locations (KDV and BSO Hestia Amstelveen). Parents are informed about the coaching via a
newsletter, they can request the policy document with the division of hours from the location
manager.
Herstelaanbod
The holder was offered a restoration offer, which was taken up. In a newly received coaching plan,
the other location of Hestia Amstelveen B.V. included in the time calculation and time distribution.
The violation has been corrected.
on the basis of this it has been established that the following condition(s) have been met after the
restoriation offer:• The holder of the childcare center deploys the pedagogical policy officer for the required
number of hours to coach professionals in the performance of their duties and the creationand implementation of pedagogical policy intentions. The minimum number of hours of
deployment is determined annually on the basis of the calculation rules in the decree.
(art1.50 lid 1 lid 2 sub j art 1.60 c lid 1 Wet kinderopvang; art 17 lid 1 lid 2 Besluit kwaliteit kinderopvang.)

Stability of care for children
The afterschool care has 2 base groups:- Terra 1 accommodates a maximum of 20 children aged 4 to 12 years;- Terra 2 accommodates a maximum of 10 children aged 4 to 12 years.

Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report8Fewer children are cared for at the out-of-school care on Fridays. That is why the children of Terra 2
are taken care of in Terra 1 on this day. Within the inspection period this applies to 1 child. The consent
form received shows that parents have given prior written consent for childcare in the 2nd base group.
Each child has been assigned a mentor. During the visit it turns out that 1 of the PMIO'ers is a mentor.
Because PMIO’ers are not yet (qualified) teachers, they may not be appointed as mentors.
Based on this, it has been established that the following condition(s) have not been met:
• A mentor is assigned to each child. The mentor is a teacher of the child and, if desired,discusses the development of the child with the parents. The mentor is also the point ofcontact for the parents and the child with questions about the development and well-beingof the child.
(art 1.50 lid 1 lid 2 art 1.60c lid 1 Wet kinderopvang; art 18 lid 5 Besluit kwaliteit kinderopvang)

Use of the prescribed working language
Multilingual afterschool care is offered in the children's centre. In addition to Dutch, English is also
spoken. The working method with regard to multilingual afterschool care is described in thepedagogical policy plan. The principle of 'one-person-one-language' is used. Usually the offer per day
is at least 50% Dutch and at least 30% English. If only 1 professional is deployed, this can be a Dutchspeaking or an English-speaking professional.
Used sources- Personenregister kinderopvang, checked on 14 March 2023
- Date of employment of professionals, received on 9 March 2023
- Cover letter, received on 9 and 17 March 2023
- Copies of diplomas and certificates of professionals and pedagogical coach/policy officer, already inpossession GGD received on 9 and 17 March 2023
- Pedagogical work plan Hestia Amstelland BSO version October 2022, received on 9 March 2023
- Conversations with professionals, group assistants, assistant supervisors and location managers
during inspection visits- Attendance lists, period 9 to 23 February 2023, viewed on location- Work schedule, weeks 6, 7 and 8, received on 9 March 2023
- Document: Extra info with schedule, received on 9 March 2023
- Consent form, received on 17 March 2023
- Coaching Plan 2022, received on 17 March 2023
- Coaching Plan 2023, received on 17 March 2023
- Renewed Coach Plan 2023, received on 28 March 2023
- Telephone conversation with location manager on 23 March 2023
- Document 'deployment PMIO', received on 28 March 2023

Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report9Safety and health
Safety and health policy
A safety and health policy has been drawn up for the location.
The policy describes risks with major consequences for the physical safety, social safety and health ofthe children. It also describes which risks have minor consequences for the safety and health of thechildren and how the organisation deals with these risks. The safety and health policy also pays
attention to transgressive behaviour and how they deal with it.
The safety and health policy describes what the policy cycle looks like. The policy is a ‘living’ documentthat can be reviewed and modified at any time. Topics from the safety and health policy are on theagenda during the monthly team meeting. An annual plan has been drawn up to ensure that all themes
are covered. During the inspection visit, the group assistant who collects children from school tells
about the monthly team meeting and who is present.
The safety and health policy states where employees and parents can find the safety and health policy
and possible adjustments. The policy also states how the back-up is arranged at this location.
First aid
There is always at least 1 adult with a valid first aid certificate present at the afterschool care. Thisshows from a sample of the work schedules of the staff and the first aid certificates.
Implementation of policy
The supervisor spoke with the teachers during the inspection visit. Attention has also been paid to theactions of the teachers. Attention was paid to picking up children from school and transport.
The policy describes the measures the organisation takes to ensure that children are picked up andtransported safely and responsibly. For example, it is described that employees have a mobile phonewith them to access the child data. They know which children they have to pick up and can call thelocation if a child is not present or in the event of an emergency. The transport protocol states how
children are picked up (such as on foot, by bicycle or by car or van). The protocol states what
employees must take care of before picking up children. This is, for example, an up-to-date collection
list, recognisable vests for the children and they must ensure that they are at school on time. The
protocol also states what they must do if a child wants to play elsewhere or is not at the pick-up
location. The protocol contains several scenarios with steps that employees must go through if therisk occurs.
During the inspection visit, the employee implements the policy. She picks up children from schoolwith a van. The employee explains about the work agreements with regard to the pick-up andtransport of children and is well informed about the agreements. After collection, the location
manager was also spoken to, who explains how the pick-up of children is organised. The way in which
the employee collects and transports children is responsible. The working agreements that she andthe location manager talk about are in line with the policy.
Used sources- Observations during inspection visit- Conversations with teachers, group assistants, assistant supervisors and location managers during
inspection visits- Safety and Health Policy Hestia Amstelveen November 2021 version, received on 9 March 2023
- Transport Protocol Hestia Kinderopvang version November 2020, received on 9 March 2023
- Work schedule, weeks 6, 7 and 8, received on 9 March 2023

Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report10- Copies of First Aid diplomas, received on 10 March 2023
- Overview first aid, received on 9 March 2023
- Telephone conversation with assistant manager on 22 March 2023
- Telephone conversation with location manager on 23 March 2023

Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report11Parental rights
Parent advisory committee
The afterschool care has a parent committee consisting of 5 members. It is a parents' committee thatworks together with parents of the day care centre of the same name. 4 parents have children at theafterschool care (and the day care centre).
Used sources- Telephone conversation with assistant manager on 22 March 2023
- Telephone conversation with location manager on 23 March 2023

Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report12Inspection Items
Pedagogical climate
Pedagogical policy• The children’s centre has a pedagogical policy plan. The holder of a children’s centre ensuresthe daily routine in the afterschool care follows the pedagogical policy plan.
• The pedagogical policy plan contains at the very least a concrete description of the manner inwhich the aspects of responsible afterschool care are interpreted, as meant in article 11 of
the Besluit kwaliteit Kinderopvang.
• The pedagogical policy plan contains at the very least a concrete description of how
particularities or problems in the development of the child are detected and how parents arereferred to suitable organisations for further support.
• The pedagogical policy plan contains at the very least a concrete description of the manner inwhich the mentor discusses on a periodical basis the collected information regarding thechild’s development with the parents and the manner in which the parents and the child are
informed about which teacher shall be the child’s mentor.
• The pedagogical policy plan contains at the very least a concrete description of the work
method, maximum size and age composition of the base groups.
• The pedagogical policy plan contains at the very least a concrete description of the manner inwhich children are allowed to be introduced to a new base group in which they shall be caredfor.
• The pedagogical policy plan contains, if relevant, a concrete description of the times during
which less teachers are employed than is required based on the number of children present,
as well as the times during which it will definitely not be deviated from and the teacher-childratio is met. The deviating employment of the minimum amount of teachers based on theteacher-child ratio can differ per day of the week, be it that the deviating deployment does
not change per week.
• The pedagogical policy plan contains, if applicable, a concrete description of the nature andorganisation of the activities for which children can leave the base group.
• The pedagogical policy plan contains, if relevant, a concrete description of the policy regarding
making use of afterschool care during extra half days.
• The pedagogical policy plan contains, if applicable, a concrete description of the way in which
multilingual afterschool care is organised in the childcare centre.
Pedagogical practice• With regards to offering responsible day care, the holder of a children’s centre is responsible
for ensuring that, taking into account the developmental phase in which the children findthemselves:a. Children are approached in a sensitive and responsive manner, respect for the autonomyof the children is shown, limits are placed on and structure is offered for their behaviour,in order for children to feel emotionally safe and secure;b. Children are challenged in a playful manner to develop their motor, cognitive, lingual andcreative skills, in order for the children to be able to function in an increasingly
independent manner in a continually changing environment;c. Children are guided in their interactions, during which they are taught social knowledge
and skills in a playful manner, in order to allow children to build and maintain increasingly
independent relationships with others;
d. Children are stimulated to be introduced in an open manner to the generally acceptedvalues and norms within society, based on a respectful approach to others and active
participation in society.

Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report13

Staff and groups
Police clearance statement and personenregister kinderopvang• People who must be in possession of a police clearance statement are:a. the holder or intended holder of a children’s centre;
b. the participating parent;c. people who, based on a contract with the holder or an employment agency, will bepresent and/or working during day care hours at the location where the holder exploits a
day care centre and where children are being cared for;d. the people who, based on a different agreement with the holder or an employment
agency, will be present and/or working during day care hours at the location where theholder exploits a day care centre and where children are being cared for;e. the people who have or will have access to the information about the children attending
the day care based on the function they hold;f. the people who are 18 years of age or older who live at the address on which the location
is established, are or will be present during day care hours at a day care centre located at
a home address.
As far as it concerns natural people, everyone meant in section a-e must be registered in the
Personenregister Kinderopvang.
• After enrolling a person who is included under those listed in article 1.50 third section of the
Wet in the Personenregister Kinderopvang, and after this person has been connected to theholder in this register, the person can start his/her work activities.
Educational requirements• Teachers have received appropriate training as included in the most recently commenced CAO
for Childcare. A multilingual afterschool care professional also has proof that he has mastered
the German, English or French language for the sub-skills of conversation, reading, listening
and speaking at least level B2 of the European Framework of Reference (CEFR) for languages.
• Pedagogical policy employees are in the possession of a suitable diploma, such as is includedin the most recent cao Kinderopvang Werk.
Number of professionals and requirements with regards to the deployment of professionals in training
and interns• The owner of a childcare centre deploys sufficient professionals for the number of childrenthat are cared for, on the understanding that:the ratio between the minimum number of teachers to be deployed and the number ofchildren present in a base group is determined on the basis of the calculation rules.
• During the hours before and after the daily school hours, as well as during free afternoons atprimary school, fewer professionals are deployed for a maximum of half an hour per day, or
if fewer professionals are deployed in accordance with the pedagogical policy plan, at least
half of the required number of professionals will be employed. deployed• The deployment of professional workers in training and trainees takes place in accordancewith the conditions included in the most recently commenced CAO for Childcare. When
determining the deployment of professional workers in training and trainees, account is takenof the training phase in which they are at that moment.
• Should the deviating deployment of the amount of professionals, such as meant in article 16,
section 4 of the Besluit kwaliteit Kinderopvang, lead to the employment of only one
professional at the children’s centre, at least one other adult must be present at the children’scentre, as a means of support to the professional.

Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report14

Deployment of pedagogical policy employees• The holder of the childcare centre deploys the pedagogical policy officer for the required
number of hours to coach professionals in the performance of their duties and the creationand implementation of pedagogical policy intentions. The minimum number of hours of
deployment is determined annually on the basis of the calculation rules in the besluit.
• The holder of a children’s centre determines on a yearly basis, should he exploit more than
one children’s centre, the manner in which he distributes the required minimum amount ofhours a pedagogical policy employee must be deployed over the different children’s centres,
and records this in writing in order for this to be transparent for teachers and parents. The
holder designs the distribution in such a manner that each teacher receives coaching yearly
during the performing of work tasks.
Stability of care for children• With afterschool care, the care takes place in base groups. A child is cared for in one basegroup. The maximum size of the base group is determined on the basis of table 2 in appendix
1, part b of the Besluit kwaliteit kinderopvang.
• Every child is assigned a mentor. The mentor is a teacher of the child and discusses, if
desirable, the development of the child with the parents on a periodic base. Additionally, thementor is the contact person for the parents and the child regarding questions about thedevelopment and wellbeing of the child.
Use of the prescribed working language• The Dutch language is used as main language. When, alongside Dutch, the Frisian language ora different regional language is still actively used, the Frisian language or regional language
can be used as an additional main language. By way of derogation, multilingual afterschool
care can be provided in accordance with the definition and in accordance with the conditions
that apply.
(article 1.50 paragraph 2 sub i and article 1.55 paragraph 1 paragraph 3 Wet kinderopvang)

OR
Alongside the Dutch main language, an additional main language is used, because thebackground of the children in specific circumstances necessitates this, in accordance with acode of conduct drafted by the holder of the children’s centre.

Safety and health
Safety and health policy• The holder of a children’s centre has created a policy for each children’s centre which leads
to the safety and health of the children to be cared for to be safeguarded as much as possible.
The holder ensures that the teachers at the afterschool care work according to the safety andhealth policy.
• The safety and health policy includes a concrete description of how the holder of a childcare
centre ensures that the safety and health policy, together with the teachers, is a continuous
process of policy formation, implementation, evaluation and updating.
• The safety and health policy contains a concrete description of the risks that come withrunning a child care for the relevant children’s centre, and in-depth discussions are given ofat least:- the main risks with severe consequences for the safety of children;- the main risks with severe consequences for the health of children;- the risk on transgressional behaviour by teachers, teachers in training, interns, volunteers,
other adults present and children.

Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report

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•
•

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The safety- and health policy contains a general description of the manner in which children
are taught to deal with risks of which the consequences for the safety and health of thechildren are limited and which are therefore not classed as main risks with great
consequences regarding safety and health and risk of undesirable behaviour.
The safety and health policy includes a concrete description of the way in which the holder ofa childcare centre ensures that the current safety and health policy and its evaluations aretransparent to the teachers, professionals in training, trainees, volunteers and parents.
The safety and health policy contains, if relevant, a concrete description of the manner inwhich the back-up has been arranged, should there be only one teacher present in thechildren’s centre due to the teacher-child ratio or the deviation of the deployment of theminimum number of teachers based on the teacher-child ratio.
The owner of a childcare centre ensures that at least one adult who is qualified to provide firstaid to children is present at all times during the afterschool care, in accordance with thefurther rules laid down in the Regulations for this qualification.

Parental rights
Parent advisory committee• Six months after registration, a parent advisory committee has been established which istasked with advising the holder of a children’s centre regarding the subjects in article 1.60 of
the Act.
OR
The requirement of establishing a children’s centre does not apply because it concerns achildren’s centre where a maximum of 50 children are being cared for and the holder of thechildren’s centre has demonstrably endeavoured to establish a parent advisory committee.

Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report

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Data Organisation(Day care data)(Name organisation(Chamber of commerce number)(Number of child places)(Subsidised preschool education-No)(Data holder)(Name holder)(Address holder)(Postal code and residence)(Chamber of commerce number)

Data Supervision(Data supervisor (GGD))(Name GGD)
(Address)(Postal code andresidence)(Telephone number)(Inspection performedby)(Data organisation
ordering inspection)(Name: Municipality
Amstelveen)(Address)(Postal code andresidence)(Planning)(Date inspection)(Drafting concept
inspection report)(Point of view of theholder)(Confirmation inspection
report)(Forwarding inspection
report to holder andparent committee)(Forwarding inspection
report to municipality)(Inspection report madepublic)Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report17Annex: Point of view holder children’s centre
The opinion concerns a response from the holder to the content of the inspection report.
Point of view of Hestia Amstelveen BV
An inspection took place at BSO Hestia Amstelveen BV on 23 February 2023. During the inspection
visit, the supervisor found violations to which I respond in this opinion.
Hestia Kinderopvang is an organisation that offers bilingual childcare. The English part of the working
method is usually carried out by highly trained employees. All English-speaking employees of Hestia
have completed a higher vocational or university education in their country of origin. The employees
also have many years of (foreign) experience in working with children. The PMIO’ers working at the
BSO are qualified early childhood educators in Poland and Hungary, both with more than 10 years ofexperience. It is clear to one of the employees that her diploma is not recognised by DUO. This
employee is now in the final phase of her EVC trajectory. This means that only her portfolio has to besubmitted and evaluated. A DUO application is still pending for the second employee, a primary school
teacher in Hungary. Until a response is received from DUO, this employee will also be deployed as a
PMIO.
It goes without saying that Hestia supports the quality requirements that are set for holders. It is
important for us to note that the PMIO’ers who work at Hestia are highly trained professionals withmany years of experience. We are therefore pleased to read that the supervisor did observe thisduring the visit to the location. Hestia therefore thanks the supervisor for this nice compliment. To
conclude, I would like to add that the PMIO’ers at Hestia do indeed not have a valid Dutch professional
qualification, but are by no means unqualified with their foreign education.
Yours sincerely,
Robin Pieplenbosch
Location manager Hestia Amstelveen

Hestia Amstelveen BV – Annual inspection 23-02-2023 – Translated report18