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Contents
Contents ......................................................................................................................................... i
Preface........................................................................................................................................... v
About This Guide ..................................................................................................................... v
Audience ................................................................................................................................... v
Typographic Conventions ..................................................................................................... v
Web Portal Basics ........................................................................................................................ 1
Overview of the HomeControl Web Portal ........................................................................ 1
Browser Requirements ........................................................................................................... 3
Browser-Specific Video Limitations ................................................................................ 4
Site Owner Privileges ............................................................................................................. 5
Signing In .................................................................................................................................. 5
Signing Out ........................................................................................................................... 6
Forgotten Username or Password ................................................................................... 6
Sign-In Security .................................................................................................................... 6
Automatic Sign Out By the Web Portal.......................................................................... 7
Arming and Disarming the Security System ..................................................................... 7
Changing To a Different Site ................................................................................................ 8
Online Help ............................................................................................................................... 8
About SHiFT ................................................................................................................................. 9
Viewing the Currently Active Mode .................................................................................... 9
Switching Modes ................................................................................................................... 10
Setting up SHiFT..................................................................................................................... 12
Overview of the Summary Tab ............................................................................................... 13
Security..................................................................................................................................... 15
System Icon .............................................................................................................................16
Other Devices ...................................................................................................................... 17
Notable Events........................................................................................................................18
Cameras ....................................................................................................................................18
Today's Schedule ...................................................................................................................19
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Customizing the Summary Tab ...........................................................................................19
Managing Pictures and Video Clips .............................................................................. 20
Working with Live Video ................................................................................................. 23
Emailing Pictures or Video Clips .................................................................................... 25
Saving Pictures or Video Clips ....................................................................................... 25
Deleting Pictures and Video Clips ................................................................................. 26
Taking Pictures or Capturing Video Clips Manually................................................... 27
Capturing Pictures or Clips as Part of Automations, Alerts, or Schedules ........... 27
Managing Door Locks ........................................................................................................... 28
Managing Lights .................................................................................................................... 28
Managing Thermostats ......................................................................................................... 29
Overview of the History Tab ................................................................................................. 30
Overview of the Alerts Tab ..................................................................................................... 32
Event Alerts ............................................................................................................................ 33
Exception Alerts ....................................................................................................................34
System Event Alerts .............................................................................................................34
Adding Alerts .........................................................................................................................34
Adding Event Alerts .............................................................................................................34
Adding Exception Alerts ..................................................................................................... 37
Adding System Event Alerts ............................................................................................... 39
Editing Alerts .........................................................................................................................42
Deleting Alerts .......................................................................................................................42
Overview of the Automations Tab ........................................................................................43
Adding Automations ........................................................................................................... 44
Adding Automations When a Mode Starts ..................................................................... 46
Editing Automations ............................................................................................................. 47
Deleting Automations .......................................................................................................... 47
Overview of the Schedules Tab .............................................................................................48
Simple Schedule.................................................................................................................48
Simple Schedule With Start and End Times ............................................................... 49
Scheduling Repeated Actions........................................................................................ 50ii

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Scheduling Multiple Actions ........................................................................................... 50
Scheduling In Selected Modes ......................................................................................... 51
Adding Schedules ................................................................................................................. 52
Editing Schedules .................................................................................................................. 56
Deleting Schedules ............................................................................................................... 56
Overview of the System Tab .................................................................................................. 57
Managing Devices ................................................................................................................. 59
Changing the Security Panel Master Access Code .................................................... 59
Adding Devices ................................................................................................................. 60
Replacing Devices ............................................................................................................ 60
Managing Your Site Settings .............................................................................................. 62
Setting Your Time Zone ................................................................................................... 62
Managing Users ......................................................................................................................... 63
Giving Users Access to Your Site ................................................................................... 63
Adding New Users ............................................................................................................ 64
Giving Access to Existing Users .....................................................................................66
Changing Other Users' Access to Your Site ................................................................66
To remove a user's access to sites that you own: ......................................................66
To edit or resend an invitation to a user to access your site: .................................. 67........................................................................... 67........................................................................ 68
Editing Your Profile ........................................................................................................... 68
Managing Access Codes ...................................................................................................... 75
Access Code Types ........................................................................................................... 75
Access Codes List .............................................................................................................. 76
Access Codes in History ................................................................................................... 77
Access Codes in Alerts ..................................................................................................... 77
Editing Access Codes ....................................................................................................... 77
Viewing Your User Profile ................................................................................................... 78
Viewing Your Profile History .............................................................................................. 78
Customizing SHiFT ................................................................................................................ 79
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Usage Scenarios ....................................................................................................................... 80
Take a Picture When Someone Comes to the Front Door .......................................... 80
Turn a Light On for Five Minutes After a Door Opens ...................................................81
Send Me an Alert When Motion Is Detected in the side yard ..................................... 83
Send Me an Alert When the Medicine Cabinet Opens ..................................................84
Adjust the Heat at Different Times of the Day ............................................................... 86
Send Me an Alert When My Son Is Late ........................................................................... 88
Remotely Unlock a Door ..................................................................................................... 90
Security Panels ...........................................................................................................................91
Sensors ........................................................................................................................................ 92
Door and Window Sensors.................................................................................................. 92
Checking the Sensor's Status .......................................................................................... 92
Motion Sensors ...................................................................................................................... 92
Smoke and Heat Sensors ..................................................................................................... 93
Water Sensors ........................................................................................................................ 93
Freeze Sensors ...................................................................................................................... 94
About Z-Wave Devices............................................................................................................ 95
Lighting Devices ....................................................................................................................96
Thermostats ............................................................................................................................ 97
Door Locks .............................................................................................................................. 98
IP Cameras ..................................................................................................................................99
Resetting a Camera to Factory Settings ..........................................................................99
Wi-Fi Extenders .......................................................................................................................100
General Troubleshooting Tips ............................................................................................... 101
Resolving Live Video Problems ........................................................................................... 109-3285 Disconnected Error .................................................................................................. 113
Index ........................................................................................................................................... 115

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Preface
About This Guide
This document provides information about how to use the web portal to manage
remote interactive services for your home or business.

Audience
This guide is intended for people who want to use the web portal to access remoteinteractive services for their home or business.

Typographic Conventions
This document uses the following typographic conventions to help you locate andidentify information:
Italic text identifies new terms, emphasis, and book titles
Bold text Identifies button names and other items that you can click or touch in thegraphical user interface or press on a computer keyboard
Mono text Identifies text to enter on the keyboard
Note: Notes provide extra information about a topic that is good to know
but not essential to the process.
CAUTION: Cautions draw your attention to actions that could compromise thesecurity of your system or result in the loss of data.

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Web Portal Basics
Overview of the HomeControl Web Portal
The web portal provides a way for you to monitor and manage your security
system. This topic addresses the general layout of the web portal. The remaining
help topics are divided into chapters that address each of the tabs and other typesof information about the web portal.
Note: Some features described in this document are not included in all
installations, either because your system configuration does not support them or
because they are not included in your service package. Those features include:
History
AlertsAutomations
Schedules
System (installed devices and users)
If you are interested in adding any of these features to your installation, pleasecontact your service provider.
The following information is displayed at the top of the page throughout theapplication, regardless of which tab is selected:
A logoA welcome message that includes your name as a link
You can click your name link to view or edit your user profile.
(See "Editing Your Profile" on page 68 for more information.)
The current date
A Sign Out link
You can click the Sign Out link if you want to sign out before navigating to adifferent web site. If you do not sign out, you remain signed in for approximately 30
minutes, even if you navigate to a different web page. For security purposes, it is agood idea to sign out whenever you are not actively using the web portal.
The name of your site
If you have access to more than one site, the site names appear on a drop-down list.
You can switch between the sites by selecting a different site name from the list.
(See "Changing To a Different Site" on page 8 for more information.)

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The sign-in information appears only on the first page you see when you sign in.
After you navigate away from that page, the sign-in history is no longer displayed.
(See "Signing In" on page 5 for more information.)
Below the information at the top of the page are some tabs (depending on yourconfiguration):
Summary (See "Overview of the Summary Tab" on page 13.)
History (See "Overview of the History Tab" on page 30.)
Alerts visible only if you are the site owner(See "Overview of the Alerts Tab" on page 32.)
Automations (See "Overview of the Automations Tab" on page 43.)
Schedules (See "Overview of the Schedules Tab" on page 48.)
System (See "Overview of the System Tab" on page 57.)
You can click each tab to display information about that part of the portal. Refer tothe chapter for each tab for details about its uses and functionality.
To the right of the tabs is theHelp icon and link, which you can click to accessonline help for the current page.
(See "Online Help" on page 8 for more information about the online help system.)
At the bottom of each page is a series of links that you can click to display moregeneral information that you might find helpful.

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Browser Requirements
Watching the highest quality live video (for example, QuickTime video) in the web
portal requires certain third-party components that are often already pre-installedwith your web browser. If they are not installed, a message appears prompting you
to install them when you attempt to play live video. Alternatively, a lower quality
basic video option is available that does not require any third-party components. To
choose this option, select the basic video link above the Take Picture and Capture
Clip buttons.
For Microsoft Windows operating systems, the required components for QuickTime
video are:
Sun Java Runtime Environment (JRE) 1.5 (also referred to as Java 5) or laterApple QuickTime Player 7.1 or later
You can download Java at: http://www.java.com/en/download/manual.jsp
You can download QuickTime at: http://www.apple.com/quicktime/download/Note: You do not need to install iTunes, and you do not need to submit anemail address in order to install QuickTime.
For Mac OS X operating systems, the required components for QuickTime video are:
Sun Java Plug-In and VM 1.7 Update 15 (also referred to as Java 7 Update 15) or laterApple QuickTime Player 7.7 or later
These components can be obtained via the Mac's "Software Update" feature.

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Browser-Specific Video Limitations
Most supported browsers with the default configuration play video clips and run
live video with no problems. A few specific versions of browsers do have known
issues. The following are known browser-specific limitations:Viewing live video with Safari with Mac OS X occasionally causes the browser to close
unexpectedly. If this problem occurs, restart the browser.
Video clip playback on Safari with Mac OS X 10.6 might occasionally show a question
mark icon ( ) instead of video. If this problem occurs, try to play the clip again.
Viewing live video running Google Chrome on Mac OS X 10.7 and 10.8 is only
supported in basic video mode. Apple has removed native support for the Javabrowser plug-in, and Oracle only supports a 64-bit Java plug-in. These plug-ins are
not compatible with Google Chrome, as it is a 32-bit browser. Use Firefox or Safari
browsers instead to view QuickTime video.
Viewing live video with Safari with Mac OS X 10.7 and 10.8 may require that you
update to the latest Java version (as of this writing, Java 7 Update 15) for
QuickTime video to work correctly, due to security concerns with older versions ofJava. If you wish not to update to the latest version, basic video does not require aJava plugin.

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Site Owner Privileges
There are certain features of the system that only site owners can use. For example,
only site owners can set up alerts. Non-owners do not see the Alerts tab at all.
The following table lists all of the features and services available to site owners
only.
Feature or Service

Related Help Topics

Page
No.

Change your site name and other sitesettings"Managing Your Site Settings"

62

Change your security panel access code

"Changing the Security Panel
Master Access Code"

59

Edit Mode labels"Customizing Modes"

79

Edit access code labels"Editing Access Codes"

77

Add, edit, replace, or delete devices"Managing Devices"

59

Add, edit, delete, or receive alerts"Overview of the Alerts Tab"

32

Add, edit, or delete users"Managing Users"

63

Change which of your sites are available
to other users"Editing Your Profile"68

Signing In
Each time you use the web portal, you must sign in with your username andpassword. Depending on your system configuration, the process for setting up andobtaining them differs. To set up your password the first time you sign in, follow thespecific directions provided by your system installer and in any emails you receive
associated with this process.
After signing in to the web portal the first time, the Terms of Use agreement
appears. After reading the agreement, click I Agree.

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Following acceptance of the Terms of Use agreement, the system might prompt
you to complete other set-up steps. When the set-up steps are complete, the web
portal launches and displays the Summary tab.
See "Overview of the Summary Tab" on page 13 for details about this tab.
Each time you sign in after you complete the initial set-up, you simply enter yourusername and password, and the Summary tab appears right away.
On the Sign In page, depending on the system configuration, you may see theRemember my user name check box. If you select this check box the Sign In page
remember your username so that you do not have to enter it each time you sign in.
Signing Out
When you finish using the web portal, it is important that you explicitly sign out. If
you navigate to a different web site without signing out of the web portal, your web
portal session remains in effect for several minutes. If someone else uses yourcomputer, they might be able to access your system without you knowing.
To sign out of the web portal:
Click Sign Out at the top of any page of the web portal. You exit the web portal
and, at this point, you can navigate to another web site or close your browser.
Forgotten Username or Password
If you ever forget your username or password, on the Sign In page, click the Forgot
your username or password? link. The Sign In Help page opens. From this page
you can begin the process of retrieving your username or resetting your password.
To reset your password, enter your username and click Reset Password. To retrieve
your username, enter your email address and click Retrieve Username. Follow the
instructions on the web pages or email messages associated with these processes
to restore your access to the web portal.
Sign-In Security
A number of security measures are in place to protect your account. Which of theseare enabled depends on your system configuration. For example, if the system
detects attempts to guess your password, additional steps might be required for
you to sign in, or additional sign in attempts might be prohibited for a period oftime.
Security measures typically include enforcement of rules about which characters
your username and password can contain. In any case, it is always a good idea to
use a strong password. A strong password consists of at least six characters (andthe more characters, the stronger the password) that are a combination of letters,
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numbers, and allowed symbols. Passwords are typically case-sensitive, so a strong
password contains both upper and lower case letters. Strong passwords do notcontain words that can be found in a dictionary or parts of your own name.
Automatic Sign Out By the Web Portal
After a period of inactivity (typically 30-60 minutes), the web portal automaticallysigns you out. If that happens, you must sign in again to return to your site.
Note: The number of minutes of inactivity before the portal signs you out
depends on your system configuration.
After a single web portal session runs a certain period of time (generally 24 hours),
the web portal automatically signs you out, even if you have been actively using it
all that time. This is a security measure set up for your protection. As with theinactivity sign out, you must sign in again to return to your site.
Note: maximum session length before the portal signs you out depends on
your system configuration.

Arming and Disarming the Security System
Arming and disarming refers to the state of your security system. The state of the
security system dictates whether it monitors and sends an alarm for all perimeterand interior sensors, perimeter sensors only, or does not monitor or send an alarmfor any sensors. (Perimeter sensors are mainly door/window sensors. Interior
sensors are mainly motion sensors.)
The possible states for your security system are:Armed Away: Both perimeter and interior sensors cause alarms, if triggered. For
example, no one is at home, and all sensors are activated.
Armed Stay: Motion sensors do not cause alarms if they detect motion, but
door/window sensors do cause alarms if they are opened. For example, someone is
at home, but you want the security panel to monitor the doors and windows.
Armed Night: Same as Armed Stay, but also arms preselected interior sensors(programmed by your installer), while other sensors are disarmed.
Note: Armed Night is only available with certain security systems, and only
when programmed by the installer.
Disarmed: No perimeter or interior sensors cause alarms, if triggered. For example,
people are at home, so none of the sensors need to be activated.
Disarmed with uncleared alarm: The system has been disarmed, but a previous
alarm has not been cleared. To clear the alarm, disarm the system again.

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Armed with No Entry Delay: If you set your system to Armed Instant or Armed
Maximum from the security panel, the system reports the state as Armed Stay (forArmed Instant) or Armed Away (for Armed Maximum) with the No Entry Delay
option turned on. When you set your system to Armed Stay or Armed Away, the No
Entry Delay option can be turned on (but only via the security panel). When thesystem is armed with No Entry Delay on, opening an entry/exit door will not provide
an entry delay period during which the system can be disarmed rather, it will resultin an immediate alarm.
Disarming the system turns the No Entry Delay option off.
To arm or disarm your security system, use a security system keypad or click one of
the buttons in the Security section of the Summary tab.
(See "Overview of the Summary Tab" on page 13 for more information.)

Changing To a Different Site
If you have access to more than one site, your site name appears on a drop-downlist. You can change to any other site on the list by selecting it from the drop-down
list.

Online Help
You can click Help on any screen or window in the web portal to display contextsensitive help for the current page. Then you can use the navigation bar at the left
and the toolbar above to find the help you need.
Within the help window, on the navigation bar to the left, you can:Click any folder icon ( or) in the TOC (table of contents) to open or close achapter.
Click any topic icon ( ) in the TOC to view that topic in the content pane.
Click Index to look up information in this help system alphabetically.
Click Search to find specific words or phrases anywhere in the help content.
Click Glossary to view a glossary of terms used in the help content.
Click Favorites to view a list of topics you marked as your favorites. You can click
to set the currently displayed help topic as a favorite.

On the toolbar above, you can hover over the icons for tips that indicate thefunction of each.

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About SHiFT
SHiFT enables total site automation at the touch of a button, providing greater
security, control, and energy savings. You perform a single action select a newmode and lights, thermostats, and locks transform into pre-determined states. The
user-definable modes enable schedules and automations to perform actions withrespect to your security system's arm state, scheduled times, sensor status, system
events, and more.
Using SHiFT you can set up custom modes for the ultimate amount of control. For
example, when leaving on vacation simply select the On Vacation mode, after you
arm your system, and the following actions can occur automatically:
Change the thermostat schedule to an energy-efficient schedule
Turn off all lights and lock all doors
Capture video clips from all cameras if motion is detected
Send an alert when the system is disarmed (to ensure that your pet sitter is caring forthe family pet)Upon returning home, you disarm the system and change the mode to At Home.
Your system reverts back to the pre-defined settings and schedules associated withthe selected mode. Alternatively, you can use the mobile application to change themode on your way back from the airport, to get your home ready for your arrival,
without compromising your home's security.
To set up SHiFT, add alerts, automations, and schedules to operate in specificmodes, or when a mode starts. (See "Setting Up SHiFT
12). You can also
create custom names for four of the modes. (See "Customizing SHiFT on page 79).
Once you have set up a SHiFT, you can view the current mode or switch to a newmode from the Web Portal, touch screen, or any supported mobile device. Yoursystem can be set to any of eight different modes that govern the behavior of yoursecurity system, cameras, lights, thermostats and locks.

Viewing the Currently Active Mode
You can view which mode is currently active Mode from the Summary page.
To view the currently active mode:
1. Click the Summary tab, if it is not already selected.
At the top left, in the Security section, the SHiFT button appears labeled with thecurrently active mode (or the word SHiFT prior to first use). In this case, the Out for
the Day mode is active.

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Switching Modes
You can manually switch modes on the Web Portal's Summary page. You can also
set up an automation or a schedule to automatically switch to another mode based
upon an event or the time of day.
To manually switch to a mode:
1. Click the Summary tab, if it is not already selected.
At the top left, in the Security section, the Mode button appears labeled with thecurrently active mode. In this case, the Out for the Day mode is active.

2. Click the SHiFT button to open the mode selection dialog.

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The currently active mode's button is highlighted.
3. Click on the mode you want to switch to.
For example, At Home.
Note: To close the dialog without making a modechange, click Cancel.
The system immediately switches over to the newmode, except during an exit delay when arming thesecurity system. All alerts, automations, and schedules
associated with the selected mode become active.
If you select a mode during an exit delay, the modechange becomes pending and you see a notificationthat the mode will start after a few moments.
The selected mode becomes active only after the exit
delay is complete. If you cancel the security arming
sequence the pending mode becomes immediately
active.
To cancel the mode switch, click on the SHiFT button a second time, and click
Cancel. The previous mode remains active.
To change the mode again, click the SHiFT button a third time. (You can change themode multiple times during an exit delay.) The modes selection dialog appears. Clickon the mode button you want to switch to. When the exit delay ends, only actions
associated with the selected mode occur.
If you select the currently active mode again, it acts as if you have reset the mode.
Any automations that are associated with the mode, and that have When Mode Starts\triggers, will execute the automation's actions again, unless the security system is inexit delay.
To automatically switch to a mode:
Create an automation to switch to another mode after an event occurs; for example,
when you disarm your security system.
Create a schedule to switch to another mode at a specific time, and potentially only
on specific days.
When using either of these methods, select Set Mode To as the Action option.

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Setting up SHiFT
There are two aspects to configuring SHiFT:
You can define which actions occur when a mode starts.
(See "Adding Automations When a Mode Starts" on page 46 )You can define which alerts, automations, and/or schedules are active while yoursystem is in a particular mode.
When creating a new alert, automation, or schedule, choose In Selected Modes,
and specify which modes it should be active in. By default, when you create a newalert, automation, or schedule all the modes are selected. If you want an action to
occur only when a particular mode is active, deselect all the other modes.
By default, all existing alerts, automations, and schedules are active in all modes.
You can customize your existing alerts, automations, and schedules by choosing In
Selected Modes to associate them with only those modes that you want them to be
active in. For example, you may have an existing schedule that sets your thermostat
to heat to 70 degrees at 7 AM each weekday morning. You could edit this scheduleand associate it with only the At Home mode.
For more information about creating alerts, see "Adding Alerts" on page 34 .
For information about creating automations, see "Adding Automations" on page 44.
For information about creating schedules, see "Adding Schedules" on page 52.

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Overview of the Summary Tab
The Summary tab gives you an overview of your entire system.

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It consists of the following sections:
Security: Indicates the arm state of the security system, the currently active mode,and the current status of all security and environmental sensors at your site.
Other Devices: Displays the current status of the non-security devices installed atyour site.
Notable Events: Displays security panel and sensor activity that might beconsidered unusual or might require your attention, such as the state of the security
system.
Cameras: Displays recent pictures and video clips from cameras installed at yoursite.
Schedule: Displays the schedules set up to run today.
Note: Your Summary tab might not include all of the features described,
depending on your configuration.
In addition, there might be a scrolling message across the bottom of the page
(when enabled).
You can customize the Summary tab by clicking Customize This Page at thebottom of the page. (See "Customizing the Summary Tab" on page 19 for details.)
The following sections describe the sections of the Summary tab in more detail.

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Security
The Security section provides a quick status report on your security system,
including:
The SHiFT button, showing the currently-active mode.
The system icon, which indicates the security system's status(See "System Icon" on page 16 for more information about the system icon.)
The status of each security and environmental sensor at your site:
Icon

Description
A green circle indicates no sensor activity, quiet status, and no
problems.
A yellow circle indicates sensor activity, such as an open door orwindow, or motion detected.
Motion detected
A red diamond indicates an alarm or environmental sensor tripped that
requires immediate attention, or a device with a trouble or tamper
condition.
A red diamond with a battery icon indicates a low battery.
A red diamond with a minus sign indicates a device that is offline.
A gray clock indicates the sensor is installing.
A gray diamond indicates an unknown state (generally because remote
access to the security system is currently unavailable).

In this section, you can:Click the SHiFT button to change to a new mode.
(See "Abouton page 9 for details.)
Click one of the arming buttons to arm or disarm your security panel.
(See "Arming and Disarming the Security System" on page 7 for details.)
Click the system icon to display the History page for your security panel. (See"Overview of the History Tab " on page 30 for details.)
Click the name of a sensor on the list to display the History page for that sensor. (See"Overview of the History Tab" on page 30 for details.)

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System Icon
The system icon appears in the Security section of the Summary tab. It is agraphical representation of the overall status of your system.
The system icon's color indicates its state:
The security system is disarmed.

The security system is armed, either all sensors or doors and windows only.

An alarm state that requires immediate attention.

Remote access is currently unavailable.

Smaller symbols appear on the green or red system icons when there is more
information to report:
A red exclamation mark indicates a sensor problem.

A yellow circle indicates that doors or windows are open. A number appears
in the yellow circle to indicate the number of open sensors.
Sometimes both a red exclamation mark and a yellow circle appear,
indicating both a problem with a sensor and an open door or window.
You can click the system icon to display the History tab with Security Panel selected
as the filter. (See "Overview of the History Tab " on page 30 for more information.)

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Other Devices
The Other Devices section lists all of the Z-Wave devices installed at your site, suchas lighting modules and thermostats. If a scroll bar is visible, you can scroll down to
see more items on the list.
A status icon appears to the left of each device. The following table lists all of thepossible icons you might see in this section.
Icon

Description
Light off
Light onTemperature within set range
Temperature outside of set range
Camera online
Door Locked
Door Unlocked
Low battery
OfflineInstalling
Unknown

You can clicknext to any device to view the actions available for that device.
(See "Managing Lights" on page 28 and "Managing Thermostats" on page 29 formore information.)
If you click Other Devices, the History tab displays the history of all installed
devices. (See "Overview of the History Tab " on page 30 for more information
about the History tab.)

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Notable Events
The Notable Events section displays security panel and sensor activity over the last
seven days that might be considered unusual or requires your attention. The typesof activities that generate notable events are:Security system arming and disarming
Security system alarms and cleared alarms (including the sensors associated witheach)
Trouble with security system components (security panel or sensors), such as lowbattery, AC power loss (for security panel), or tamper conditions
Tripped conditions in life-safety sensors (such as smoke detectors) or environmental
sensors (such as freeze sensors), which might or might not be associated with asecurity panel alarm
Bypassed sensors
For each event listed, the Notable Events section displays the date and time, alongwith a description of the event. A yellow triangle appears next to events where a
problem occurred. For example, when you successfully arm or disarm the security
system, no yellow triangle appears; the listing is for your information only. But whena smoke alarm is tripped, a yellow triangle appears next to that listing to draw yourattention to it.
In this section, you can click Notable Events, More (at the end of the list), or any
event on the list to display the history of all notable events on the History tab.
(See "Overview of the History Tab" on page 30 for more information about theHistory tab. Note that the time period selected on the History tab might bedifferent; however, you can select whatever time period you want.)

CamerasThe Cameras section displays thumbnails of the most recent pictures and video
clips from each of your cameras. Video clip thumbnails include the small film clip
icon ( ) in the top left corner to distinguish them from still pictures.
In this section, you can:Place the cursor over a thumbnail (without clicking) to display information aboutthat picture or video clip, including the date and time it was taken, the camera
used, and the user, schedule, or automation that took the picture or captured thevideo clip.
Click a thumbnail to view it in the large view.
(See "Managing Pictures and Video Clips" on page 20 for more
information about actions you can take in the large view.)
Clicknext to any camera to display live video for that camera in a pop-up
window.
(See "Working With Live Video" on page 23 for more information.)

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Click the name of a camera to display thumbnails of pictures taken with thatcamera in a pop-up window. Whether it displays picture or video clip thumbnails
depends on the last action you performed with that camera. For example, if you
viewed pictures last, it displays picture thumbnails; if you viewed video clips last,
it displays video clip thumbnails.
Click Cameras to display in the large view of the most recent picture taken withthe camera whose pictures you most recently viewed.
Click Live Video Dashboard to display the Live Video Dashboard in a pop-up
window.

Today's Schedule
The Today's Schedule section shows the actions scheduled to occur today. You canclick any action listed to view or edit details for that action.
(See "Editing Schedules" on page 56 for information about how to edit schedules.)If you click Today's Schedule, it displays the Schedules tab.
(See "Overview of the Schedules Tab" on page 48 for more information aboutschedules.)Customizing the Summary Tab
You can set up the Summary tab to show or hide each section, as well as thescrolling message at the bottom of that page. You can also set the number of large
pictures and thumbnails to display for each camera in the Cameras section. If you
display the large picture, it is the most recent picture or video clip captured by eachcamera.
To customize the Summary tab:
1. Click the Summary tab, if it is not already displayed.
2. Click Customize this page (at the bottom of the page).
The Customize Summary Page displays a list of options that you can select toappear on the Summary tab. By default, all options are selected.
3. Uncheck any sections that you do not want to appear on the Summary tab.
4. Under Cameras, select the number of large pictures/videos clips and thenumber of thumbnails you want to display for each camera.
If you select some of each, the thumbnails are displayed below the large picture foreach camera. The large picture/video clip displayed is the most recent.
5. Click Save.
You return to the Summary page with your changes visible immediately.

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Managing Pictures and Video Clips
Your site stores all the pictures and video clips from each of your cameras for acertain number of days (determined by your system configuration but commonly
30 days).
You can use the pictures and video clips in many ways:
Capture activities of family to share with others.
Show friends your home or vacation house.
Document the arrival of service workers.
Show your staff the conditions in a store or office.
Determine who was present when a door was opened or motion was sensed.
Note: The resolution of still pictures is 640x480 pixels. All video clips are
displayed at 320x240 or 640x320 pixels depending on whether you set yourpreference for thumbnails or large images.
(See
19.)
To view individual pictures or video clips:
1. Click the Summary tab, if it is not already displayed.
2. Click any picture or video clip in the Cameras section to display that picturein the large view of the Pictures window.

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In the large view of the Pictures window, you can click:
The camera drop-down list to select a different camera. When you selectanother camera, this window displays the most recent picture/video clip fromthat camera.
Older to display an older picture or video clip from the associated camera(not an option if you are viewing the oldest picture stored).
Newer to display a more recent picture or video clip from the associatedcamera (not an option if you are viewing the most recent picture stored).
to display the oldest picture or video clip from the associated camera.
to display the newest picture or video clip from the associated camera.
to display live video from that camera only in a small window.
to display live video from that camera only in a large window.
to display the live video dashboard for multiple cameras.
Pictures to display up to 25 of the most recent pictures taken by the
associated camera.
Clips to display up to 25 of the most recent video clips captured by the
associated camera.
Delete This Picture to remove it from the stored image collection.
Note:You cannot delete the only picture stored for a particular camera.
(See
26.)
Take Picture to take a picture with the associated camera.
(See
27 .)
Capture Clip to capture a video clip with the associated camera.
(See
27 .)
Email Picture to send the displayed picture to someone through email.
(See
25 .)
Save As to save the picture or video clip to your hard drive if you want tokeep it beyond the allotted time pictures and clips are saved by your site.
(See
25 .)
To View thumbnails of all pictures and video clips from a particular camera:
1. Click the Summary tab if it is not already displayed.
2. Click the name of a camera listed in the camera section.
Thumbnails of the stored pictures from that camera appear in the thumbnail view of
the Pictures window.

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In the thumbnail view of the Pictures window, you can click:
The camera drop-down list to select a different camera. When you selectanother camera, this window displays the most recent picture/video clip fromthat camera.
Older to display an older picture or video clip from the associated camera(not an option if you are viewing the oldest picture stored).
Newer to display a more recent picture or video clip from the associatedcamera (not an option if you are viewing the most recent picture stored).
to display the oldest picture or video clip from the associated camera.
to display the newest picture or video clip from the associated camera.
to display live video from that camera only in a small window.
to display live video from that camera only in a large window.
to display the live video dashboard for multiple cameras.
Pictures to display up to 25 of the most recent pictures taken by the
associated camera.
Clips to display up to 25 of the most recent video clips captured by the
associated camera.
Take Picture to take a picture with the associated camera.
(See
27 .)
Capture Clip to capture a video clip with the associated camera.
(See
27 .)

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Working with Live VideoYou can watch live video from any of your cameras. That means that you can watch
what is going on in the areas covered by your cameras at any time.
Note: When you attempt to watch live video, the software checks yourcomputer to be sure you have all of the required applications installed.
Alternatively, you can watch basic video without the use of plugins. If you
receive an error or time-out message, see "Resolving Live Video Problems"on page 109 for help.
There are two ways to watch live video:
Displaying live video from all of your installed cameras in the Live Video
Dashboard:
In the Cameras section of the Summary tab, click Live Video Dashboard. The Live
Video Dashboard appears in a pop-up window and displays a video from eachcamera installed at your site.
Note: Watching live video from more than one camera at a time requires avery fast Internet connection. If you have trouble watching live video thisway, try watching it from one camera at a time.

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On the Live Video Dashboard, you can click:
above an image to display live video from that camera only in a small window.
above an image to display live video from that camera only in a large window.
Pictures to display thumbnail images of the 25 most recent pictures taken by the
associated camera.
Clips to display thumbnail images of the 25 most recent video clips captured by the
associated camera.
Change Camera to select a different camera from a drop-down list to display inthat pane.
Displaying live video from an individual camera (in QuickTime video mode only):
In the Cameras section on the Summary tab, clicknext to a camera, or click Liveat the top of the Pictures window when viewing thumbnails.

On the Live Video screen for a single camera, you can click:
The camera drop-down list to select a different camera. When you select anothercamera, this window displays live video from that camera.
to display the live video in a smaller window (when viewing the larger window).
to display the live video in a larger window (when viewing the smaller window).
to display the live video dashboard for multiple cameras (not available for basic
video).
Pictures to display thumbnail images of the 25 most recent pictures taken by the
associated camera.
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Clips to display thumbnail images of the 25 most recent video clips captured by the
associated camera.
Take Picture to take a picture with the associated camera.
Capture Clip to capture a video clip with the associated camera.
Emailing Pictures or Video Clips
You can email pictures or video clips to anyone with an email address (friends,
family, caregivers, business associates, and so on).
Note: To watch video clips that you send, the recipient must be running acompatible version of QuickTime on the computer where they receive theemail.

To email a picture or video clip:
1. Click the Summary tab, if it is not already displayed.
2. Click the name of the camera from which the desired picture or video clip
was captured.
The thumbnails from that camera appear on the Pictures pop-up window.
3. Click the thumbnail of the picture or video clip you want to send.
The large view of the picture or video clip appears.
4. Click Email Picture or Email Clip at the bottom of the window.
A pop-up window appears with all of the text boxes (To, Subject, and Message)
prefilled with information.
5. Change the information in any text box, if desired, and then click Send.
Saving Pictures or Video Clips
Your site retains all of the pictures and video clips taken by each of your cameras
for a certain number of days (determined by your service provider but commonly
30 days). If you want to save any pictures or video clips beyond that time, you cansave them to the hard drive on your computer.
To save a picture or video clip to your hard drive:
1. Click the Summary tab, if it is not already displayed.
2. Click the name of the camera from which the desired picture or video clip
was captured.

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The thumbnails from that camera appear on the Pictures pop-up window.
3. Click the thumbnail of the picture or video clip you want to save.
The large view of the picture or video clip appears.
4. Click Save As.
In some browsers, a dialog asks if you want to open or save the file. If your browser
saves the file directly to a specified folder, skip the remaining steps.
5. Click Save.
A standard Save As window appears.
6. Navigate to the location where you want to store the picture or video clip fileon your computer, change the default name of the file and click Save.
Deleting Pictures and Video Clips
You can delete pictures or video clips from your site, if you no longer need or wantthem.
To delete a picture or video clip:
1. Click the Summary tab, if it is not already displayed.
2. Click the name of the camera from which the desired picture of video clip
was captured.
The thumbnails from that camera appear on the Pictures pop-up window.
3. Click the thumbnail of the picture or video clip you want to delete.
The large view of the picture or video clip appears.
4. Click Delete This Picture or Delete This Clip.
A message prompts you to confirm that you want to delete the picture or videoclip.
5. Click OK.
As soon as you click OK, the portal deletes the selected picture or video clip anddisplays the next older picture or video clip taken by the same camera.
Note: You can delete only one picture or video clip at a time. You cannot
delete the only remaining picture or video clip stored for a particular camera.

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Taking Pictures or Capturing Video Clips Manually
You can take pictures or capture video clips manually when you want to capture thecurrent scene, regardless of whether or not the camera is scheduled to take apicture or video clip at that time.
To take a picture or video clip manually:
1. Click the Summary tab, if it is not already displayed.
2. In the Cameras section, clicknext to the camera you want to use.

The live video pop-up window appears.
3. Click Take Picture or Capture Clip.
A message informs you that the picture or video is being captured and will beavailable soon.
4. Click OK.
5. Click the Summary tab, if it is not already displayed, or, if it is, refresh yourbrowser.
The new picture or video clip appears in the Cameras section of the Summary tab.
Capturing Pictures or Clips as Part of Automations, Alerts, or Schedules
You can include a picture or video clip with an alert as an email attachment. The
included picture is the one most recently taken by the selected camera at the timeof the alert. For more details on alerts, see "Overview of the Alerts Tab" on page 32.
You can include a picture or video clip as part of an automation. For more details,
see "Overview of the Automations Tab" on page 43.
You can schedule pictures to be captured automatically at various times of the day,in different modes, and on different days of the week. For more details on how to
set up schedules, see "Overview of the Schedules Tab" on page 48.

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Managing Door Locks
If you clicknext to a door lock in the Other Devices section on the Summary tab,the actions pop-up window appears for the selected device. The button thatappears indicates the state of the lock. For example, if the Lock button appears,
the door is unlocked. If the Unlock button appears, the door is locked.
Note: Because of the internal mechanism in automatic door locks, it takes
an extra few seconds for the door lock to respond. This is normal behavior.
On this screen, you can:Lock the door by clicking Lock.
Unlock the door by clicking Unlock.
A message confirms that the change will take place in a few seconds. Click OK. You
return to the Summary tab and moments later the change appears in the Other
Devices section.

Managing Lights
If you clicknext to a lighting device in the Other Devices section on theSummary tab, the actions pop-up window appears for the selected device.
On this screen, you can:Turn the light on by clicking Turn On. (If it is a dimmer switch, you can set thebrightness level as well or accept the default, Last Setting.)
Turn the light off by clicking Turn Off.
Change the light's brightness level (for dimmer switches only) by selecting thedesired level from the Brightness drop-down list and then clicking Set.
A message confirms that the change will take place in a few seconds. Click OK. You
return to the Summary tab, and moments later the change appears in the Other
Devices section.

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Managing Thermostats
If you clickor the current temperature next to a thermostat in the Other Devices
section on the Summary tab, the actions pop-up window appears for the selected
device.
On this screen, you can change the settings for:Cool to: The air conditioner turns on if the temperature goes above that setting.
Heat to: The heat turns on if the temperature goes below that setting.
Mode: Allows you to set the thermostat to Auto, Heat, Cool, or Off.
Fan: Allows you to set the fan to always on or to come on automatically when
heating or cooling is active.
Make any desired changes, and then click Set to save the changes.
A message confirms that the change will take place in a few seconds. Click OK. You
return to the Summary tab, and moments later the change appears in the Other
Devices section.

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Overview of the History Tab
The History tab displays logged information about the following types ofoccurrences during the default time period:
Alerts Any alerts triggered and sent. For example, you can view historical information
about when a window was opened.
Automations Any automations that were triggered. For example, you can viewhistorical information about when an automation sets a thermostat setting change.
Schedules Any schedules that executed or where added, edited, or deleted. For
example, you can view historical information about when a schedule turns on lights inyour house.
Notable Events Any arming or disarming events whether by a user or a schedule. For
example, you can view historical information about when an alarm was cleared.
Pictures/Clips Any pictures taken or video clips captured (and when these actions
failed) manually by a user or triggered by an automation or schedule. For example, you
can view historical information about when a schedule triggered a camera to take apicture.
Appears if a picture was taken.
Appears if a video was captured.

SHIFT Any mode changes that occurred, whether manually or triggered by aschedule or automation. For example, you can view historical information about
when a user changes the mode to At Home.
Site Access Any site access (including admin users who signed in as the site
owner) or any users added, edited, or deleted. For example, you can view historicalinformation about when a user accessed you site and from which IP address.
System Any system events. For example, you can view historical information about
when a device went offline or came online.

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You can click any of the links across the top to view a specific type of information,or click All Devices to view all types of historical information. If you click All, by
default you see logged information about all the devices at your site. You can selectan individual device from the Selected Device drop-down list, to view logged
information about that device. You can also select a different time period, if
desired, from the Time Period drop-down list.

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Overview of the Alerts Tab
Alerts provide information about what is happening at your site, so you can beaware of all events, even when you are away. You can set up your system to send
email and/or text messages (SMS) to a PC, PDA, or cell phone, alerting you wheneach type of event occurs or in the absence of an event. You can determine thetype of alert and what kinds of events you want to know about.
In addition, you can specify that a picture or video clip accompany the alert. In thatcase, the email message contains the picture as an attachment or a link to the video
clip.
Note: Due to their short length and text-based content, text messages do notinclude picture attachments or video clip links.
The recipient can view the attached picture or click the link to view the video clip in
the web or mobile portal (depending on whether the user received the email
message on a computer or mobile device). This process requires that the user sign
in to the portal, if he or she is not already signed in.
Note: The Alerts tab is available to site owners only. If you allow other users
to sign in to your web portal with their own usernames and passwords, they
do not see the Alerts tab at all. In addition, alerts go out to the site owner
only, not to other portal users. (You can assign up to three email addresses
and up to three mobile phone numbers for text messages in the site owner's
user settings. See "Editing Your Profile" on page 68 for more information.)
The types of alerts are:Event Alerts: When something happens (See "Event Alerts" on page 33.)
Exception Alerts: When something does not happen(See "Exception Alerts" on page 34.)
System Event Alerts: When an unusual system condition occurs(See "Adding System Event Alerts" on page 34.)
The following Alerts tab displays a sampling of different types of alerts.

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The Trigger column lists the events that cause the alerts to be sent. The Active
column shows the conditions under which the alert is to be sent. The Send column
indicates whether a picture or video will be included with the alert, or if the alert
will contain a message only.
On this screen, you can:
Add alerts. (See "Adding Event Alerts" on page 34, "Adding Exception
Alerts" on page 37, and "Adding System Event Alerts" on page 39.)
Edit alerts. (See "Editing Alerts" on page 42.)
Delete alerts. (See "Deleting Alerts" on page 42.)

Event Alerts
The event alert is a powerful tool that allows you to set up alerts for a specific device alarms orevents. When a particular device detects a change, such as a door opening or someone entering
a room, the system can send an alert.
For example, if you live alone and want to know if your security system is disarmed when you
are not at home, you can set up an alert to keep you informed.

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Exception Alerts
Exception alerts are the opposite of event alerts. You set up exception alerts to notify you
when an action or event does not occur within a specified time period.
For example, if your son does not come home (front door does not open) when he is expected,
the system sends you an alert. If your elderly mother usually wakes up between 7am and8:30am, but the motion sensor in the kitchen does not detect motion by 8:30am, the systemsends you an alert, so you can go over and check on her.

System Event Alerts
System event alerts cover any changes in the system, such as a system configuration change, adevice that is tampered with, a server connection that is lost, or a problem with the system.

Adding Alerts
When you click Add Alert on the Alerts tab, the Select Alert Type pop-up window
appears.
On this screen, you can select:
When something happens to receive an email or text message whensomething happens(See "Adding Event Alerts" on page 34 for further instructions.)
When something does not happen to receive an email or text message
when something does not happen(See "Adding Exception Alerts" on page 37 for further instructions.)
When a system event happens to receive an email or text message when asystem event occurs(See "Adding System Event Alerts" on page 39 for further instructions.)
Make your selection, and then click OK.

Adding Event Alerts
You can add event alerts to be notified when a particular device detects a change.
To add an event alert:
1. Click the Alerts tab, if it is not already displayed.
2. Click Add Alert.
The Select Alert Type pop-up window appears.
3. Accept the default selection, When something happens, and click OK.
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The Alert When Something Happens pop-up window appears.

4. Select a trigger for this alert from the Trigger drop-down list.
The list of triggers available depends on which devices are installed at your site.
5. Select an event from the Event drop-down list.
The events listed are directly related to the selected trigger, so there are no options
on this list until you select a trigger.
6. From the Active drop-down list, select the conditions under which you want
the alert to be sent.
If you select During Selected Times/Days, you can specify the times and days
when the alert is to be sent. In unselected times and days, no alert is sent, even if thespecified trigger event occurs.

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If you select In Selected Modes, you can specify in which security system statesand modes the alert is to be sent. In unselected states or modes, no alert is sent, even
if the specified trigger event occurs. It is important to note that alerts will only be
active when the system is in one of the selected security system states and in one of
the selected modes at a given time. For more information about SHiFT, see "Abouton page 9.

If you want to receive the alert under all conditions, leave the default selection
Always.
7. Enter text in the Additional Text box, if desired.
8. Attach a picture or video clip, if desired.

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This option works well if, for example, you have a camera pointed at a door andwant to see who opened it. If you choose to send a picture or video clip, a new
picture or video clip is automatically captured at the time of the event and sentalong with the alert. The email contains pictures as attachments and video clips as
links.
Note: If you send a video clip with the email message, the recipient must be
an authorized user on your site.
9. Click Save.
You return to the Alerts tab, and the new alert is listed in the When Something
Happens section.

Adding Exception Alerts
You can add an exception alert to be notified when an expected event does notoccur.
To add an exception alert:
1. Click the Alerts tab, if it is not already displayed.
2. Click Add Alert.
The Select Alert Type pop-up window appears.
3. Select When something does not happen, and click OK.
The Alert When Something Does Not Happen pop-up window appears.

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4. Select a trigger for this alert from the Exception Trigger drop-down list.
The list of triggers available depends on which devices are installed at your site.
5. Select an event from the Event drop-down list.
The exception trigger is the event you want to monitor. For example, if you want to
be notified if your children do not come home from school on time (that is, do notopen the front door during a specified period of time), you can select Front Dooras the trigger and Open as the event. You are basically saying that if the front door
does not open, alert me at the end of the specified time period.
6. From the Active drop-down list, select the conditions under which you want
the alert to be sent.
If you select During Selected Times/Days/Modes, you can specify the times, days,
security system states, and modes when the alert is to be sent. In unselected times,
days, states, and modes no alert is sent, even if the specified trigger event does notoccur. For more information about modes, see "About SHiFT" on page 9.

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If you want to receive the alert under all conditions, leave the default selection All
day.
1. Enter text in the Additional Text box, if desired.
2. Click Save.
You return to the Alerts tab, and the new alert is listed in the When Something Does
Not Happen section.

Adding System Event Alerts
You can add system event alerts to be notified when a system event occurs. System
events include a system configuration change, a device that is tampered with, theserver connection goes down, or there is a problem with the system.
To add a system event alert:
1. Click the Alerts tab, if it is not already displayed.
2. Click Add Alert.
The Select Alert Type pop-up window appears.
3. Select When a system event happens, and click OK.
The Alert When System Event Happens pop-up window appears.

4. From the Trigger drop-down list, select a trigger for this alert.

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The list of triggers available depends on which devices are installed at your site.
Trigger

Triggering Event

Security System Alarm The security panel reported an alarm, or an alarm
condition was cleared.
System Configuration
ChangeA device was added or deleted.

System/Device Trouble Trouble was detected for the system or a device, ora trouble condition was cleared. Trouble is defined
as a device going offline, a device with low battery
power, a system AC power failure, or a user locked
out after failed sign in attempts. For systems that do
not distinguish device tampers from general trouble,
device tampers are also included in this type of
trigger.
Device Tamper

A device's tamper sensor was triggered, or a tamper
condition was cleared.
Note: This option is available only for security panels
that report tamper events separately from generaltrouble events. If this trigger is unavailable foryour system, to receive alerts about device
tampers, create a System Event Alert with atrigger for System/Device Trouble.

5. From the Active drop-down list, select the conditions under which you want
the alert to be sent.
If you select In Selected Modes, you can specify in which security system statesand modes the alert is to be sent. In unselected states and modes, no alert is sent,
even if the specified trigger event occurs.
For more information about modes, see "About SHiFT" on page 9.

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If you want to receive the alert under all conditions, leave the default selection
Always.
6. Enter text in the Additional Text box, if desired.
7. Attach a picture or video clip, if desired.
If you choose to send a picture or video clip, a new picture or video clip is
automatically captured at the time of the event and sent along with the alert. The
email contains pictures as attachments and video clips as links.
Note: If you send a video clip with the email message, the recipient must be an
authorized user on your site.
8. Click Save.
You return to the Alerts tab, and the new alert is listed in the When A System Event
Happens section.

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Editing Alerts
You can change any of the settings for an alert, except the trigger.
To edit an alert:
1. Click the Alerts tab, if it is not already displayed.
2. Clicknext to the alert you want to edit.

The Alert pop-up window appears.
3. Make the desired changes, and click Save.
See "Adding Event Alerts" on page 34, "Adding Exception Alerts" on page 37, or"Adding System Event Alerts" on page 39 for details, depending on which type ofalert you are editing.
Note: You cannot change the trigger of an alert. If you want to change thetrigger, delete the alert and create a new one.
(See "Deleting Alerts" on page 42.)
You return to the Alerts tab, and the changes are displayed.

Deleting Alerts
You can delete event, exception, and system event alerts.
To delete an alert:
1. Click the Alerts tab, if it is not already displayed.
2. Clickto the right of the alert you want to delete.

A pop-up window prompts you to confirm the deletion.
3. Click Yes to complete the deletion.
You return to the Alerts tab, and the deleted alert is no longer listed. When you
delete the last alert of a certain type (such as an event alert), the section for thattype of alert no longer appears on the Alerts tab.

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Overview of the Automations Tab
Automations connect a change in one device with the action of another device. For
example, you might set up an automation so a camera takes a picture if adoor/window sensor detects an open door. You can specify the days and time ormodes in which they occur.

An automation consists of a trigger (a change in a device) and the action to betaken as a result of that change. Devices such as door/window sensors or motion
sensors are triggered when a door is opened or motion is detected in a room. The
resulting action can be a camera taking a picture or video clip, turning a light on oroff, or changing a thermostat setting.
You can set up automations to occur only in specified modes. For example, if
someone opens the front door when you are at home and the system is disarmed,
you probably don't need to do anything. But if someone opens the front door when
you are not at home and the system is armed, you might want a record of who camein or went out. To accomplish this, you create an automation that captures a video
with your front entry camera any time the front door opens and the system is in
Armed Stay or Armed Away modes.
(See "Adding Automations" on page 44 for more information.)

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Adding Automations
Automations allow you to cause a specific action when a device is triggered always,
during selected times/days, or in selected modes. You can add one or more actions
to the same automation.
To add a new automation:
1. Click the Automations tab, if it is not already displayed.
2. Click Add Automation.
The Add Automation pop-up window appears.
3. Select a trigger for this automation from the Trigger drop-down list.
The list of triggers available depends on which devices are installed at your site.
4. Select an event from the Event drop-down list.
The events listed are directly related to the selected trigger, so there are no options
on this list until you select a trigger.

5. From the Active drop-down list, select the conditions under which you want
the automation action to occur.
If you select Always, the automation action occurs at all times and in
all modes when the trigger event occurs.
If you select During Selected Times/Days, you can specify the times
and days when the automation action is to occur (by default all days
are selected). If you deselect a day, this automation action does notoccur on that day, even if the specified trigger event occurs on that
day.

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If you want the automation action to occur any time the trigger event occurs, leave
the default selection Always.
If you select In Selected Modes, you can specify in which security
system states and modes the automation action is to occur (by default
all states and all modes are selected). If you deselect a state or mode,
this automation action does not occur while that state or mode isactive, even if the specified trigger event occurs while that state ormode is active. It is important to note that automations will only be
active when the system is in one of the selected security system statesand in one of the selected modes at a given time. For more information
about modes, see "About SHiFT" on page 9.

If you want the automation action to occur in all modes, leave the default selection
Always.
6. Click Add Actions.

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The Add Automation pop-up window appears.

7. From the delay drop-down list, select the delay option you want to use forthis action. For example, Wait 5 minutes.
8. From the action drop-down list, select the action you want to take placewhen the trigger occurs.
If the action involves taking a picture or capturing a video clip, the resulting picture
or video clip appears in the Cameras section of the Summary tab.
9. If you want to add multiple actions, click Add another action, and thenchoose the action's delay and action options.
For each additional action, the delay refers to the amount of time between the endof the previous action and the start of this action. If you want a set of actions tooccur in a particular order with delays in between, add the actions in that order.
10. Click OK.
11. Click Save.
You return to the Automations tab with the new automation added to the list.

Adding Automations When a Mode Starts
With Mode, you can define which actions occur when a mode starts. You define
those actions by creating automations that occur when the mode is switched to or
starts. (See "About SHiFT
9 for details about SHiFT.)To define which actions occur when a mode starts:
1. Click the Automations tab, if it is not already displayed.
The Add Automation pop-up window appears.
2. Click Add Automation.
3. From the Trigger drop-down list, select When Mode Starts.
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4. From the Event drop-down list, select the mode to define actions for.
5. From the Active drop-down list, keep Always, or if desired, select During
Select Times/Days to specify a specific day and time during which thetrigger should be active (this is generally not required).
6. Click Add Actions to add a list of actions to perform when the mode starts.
Typically, you should create When Mode Starts automation for each mode. To
perform multiple actions when a specific mode starts, add multiple actions tothe same When Mode Starts automation rather than creating multiple
automations.

Editing Automations
After you create an automation, you can edit its details. You might also want toedit an automation to change the modes it is active in.
To edit an automation:
6. Click the Automations tab, if it is not already displayed.
2. Clicknext to the automation you want to change.

The Edit Automation pop-up window appears.
3. Make the desired changes, and click Save.
See "Adding Automations" on page 44 for details.
Note: You cannot change the trigger of an automation. If you want to change
the trigger, delete the automation and create a new one.
(See "Deleting Automations" on page 47.)
You return to the Automations tab, and the changes are displayed.

Deleting Automations
If you no longer want an automation to be in effect, you can delete it.
To delete an automation:
1. Click the Automations tab, if it is not already displayed.
2. Clickto the right of the automation you want to delete.

A pop-up window prompts you to confirm the deletion.
3. Click Yes to complete the deletion.
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Overview of the Schedules Tab
Schedules allow you to manage your devices, such as thermostats, lamp modules,
and cameras, as well as the arm state of your security system, if desired. You canspecify the days and time or modes in which they occur.
The following Schedules tab shows some examples of the types of schedules you
can create.

There is a wide range of features to select from when designing your schedules. You
can set a schedule to repeat an action daily or only on certain days of the week. The
action can occur at a specific time of day, or throughout the day, or repeatedly at
certain intervals. Schedules are active only when the modes they are associatedwith are active.
The following sections show examples of schedules for different purposes. (See
"Adding Schedules" on page 52 for more details.)
Simple ScheduleThis type of schedule takes the specified action at the same time every day. The
following example shows a simple schedule for a camera to take a picture of theowner's boat beside the house every weekday at 10am.
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Simple Schedule With Start and End Times
This is a daily schedule that takes a specified action at the start time and anotheraction at the end time. You can use this type of schedule for traditional cycle-type
programming, for example, turning certain lights on and off every day or thermostat
heating and cooling periods.
For example, you can create a schedule that turns on a particular light at 6pm each
evening and turns it off at 11pm. In this example, the schedule is in effect every day.

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Scheduling Repeated Actions
You can schedule actions that repeat during a specified time period. For example,
you can schedule a Z-Wave appliance module to turn off your media center (TV,stereo, DVD player, and so on) every 30 minutes throughout the day. This ensuresthat you save energy during the hours you are not likely to use the media center,even if someone does turn it on for a period of time during those hours.

Scheduling Multiple Actions
You can schedule multiple actions to occur using the same schedule. In addition,
you can add delays between each action. Adding multiple actions to the sameschedule reduces the number of schedules you need to create. For example, you
can create a schedule to set the thermostat to 70 degrees and to turn on theoutdoor lights at a particular time each evening, to create a more welcoming
atmosphere when you arrive home from work.

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Scheduling In Selected Modes
You can set up a schedule to occur only when a particular mode is active. (Bydefault, at least one security system state and one mode needs to be selected when
you create a schedule.) For example, you might want to schedule different actions
to occur when you select the Be Right Back mode, when the security panel is set to
Armed Away, than if you select the Out for the Day mode, when you will be away
for a longer period of time.

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Adding Schedules
Schedules allow you to control your devices, such as thermostats, lamp modules,
and cameras, as well as the security panel itself always, during selected times/days,
or in selected modes whether you are at home or not. Using schedules you canrepeat actions.
(See "Overview of the Schedules Tab" on page 48 for details about each type ofschedule you can create.) You can add one or more actions to the same schedule.
To add a schedule:
1. Click the Schedules tab, if it is not already displayed.
2. Click Add Schedule.
The Add Schedule pop-up window appears.

3. Enter a unique name for the schedule that indicates something about its
purpose.
4. Set the time when the action is to occur.
5. If you select More Options, additional options appear.

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In these fields, you can specify the time the action should end or set the action torepeat.
To turn a light on at a specific time and off at another time, set the end time for thetime you want to turn it off.
To specify an all-day schedule, select 12:00am as the start time and 11:59pm as theend time (the default settings).
To repeat the action, select the frequency from the Repeat drop-down list.
When you use the Repeat option, the End Action option is disabled. Since yourdesignated action (such as a camera taking a picture every hour) repeats at regularintervals, there is no need for an end action.
When you select an end action, the Repeat option is disabled.
(See "Overview of the Schedules Tab" on page 48 for details.)
6. Select the days on which you want the action to occur.
7. Click the Action Add Actions button. If you specified an end time, then thisoption changes from Action to Start Action.
The Add Schedule pop-up window appears.

a. From the delay drop-down list, select the delay option you want to use for this action.
b. From the action drop-down list, select the action you want to take place when thescheduled time occurs.

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Some devices (such as dimmer lamp modules and thermostats) provide an
additional drop-down list to the right with more options (such as brightnesslevel and temperature). If additional options appear on a drop-down list, selectan option.
Note: If the action involves taking a picture or capturing a video clip, theresulting picture or video clip appears in the Cameras section of theSummary tab.
c. If you want to add multiple actions, click Add another action, and then choose theaction's delay and action options.
For each additional action, the delay refers to the amount of time between theend of the previous action and the start of this action. If you want a set ofactions to occur in a particular order with delays between the actions, you needto add the actions in that order.
d. Click OK.
8. Click the End Action Add Actions button, if it appears (that is, if you
specified an end time).
The Add Schedule pop-up window appears.
a. From the delay drop-down list, select the delay option you want to use for this End
action.
b. From the action drop-down list, select the action you want to take place when thescheduled time occurs.
c. If you want to add multiple actions, click Add another action, and then choose
the action's delay and action options.

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For each additional action, the delay refers to the amount of time between the endof the previous action and the start of this action. If you want a set of actions tooccur in a particular order with delays between the actions, you need to add theactions in that order.
d. Click OK.
9. Under Active in Selected Modes, select the states and modes in which you
want the schedule to be active. It is important to note that schedules will only
be active when the system is in one of the selected security system statesand in one of the selected modes at a given time. For more information aboutmodes, see "About SHiFT" on page 9.

10. Click Save.
You return to the Schedules tab, and the new schedule appears on the list.

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Editing Schedules
After you create a schedule, if it is not working as planned, you can edit its details.
You might also want to edit a schedule to change the modes it is active in.
To edit a schedule:
1. Click the Schedules tab, if it is not already displayed.
2. Clicknext to the schedule you want to change.

The Edit Schedule pop-up window appears.
3. Make the desired changes, and click Save.
See "Adding Schedules" on page 52 for details.
You return to the Schedules tab, and the changes are displayed.

Deleting Schedules
If you no longer want a scheduled action to happen, you can delete it.
To delete a schedule:
1. Click the Schedules tab, if it is not already displayed.
2. Clickto the right of the schedule you want to delete.

A pop-up window prompts you to confirm the deletion.
3. Click Yes to complete the deletion.

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Overview of the System Tab
The System tab lists all of the installed devices at your site and the status of eachdevice, as well as any recent alarms that occurred.

You can click the column title Zone to sort the sensors by zone number within eachsection. You can click the column title Name to sort the sensors alphabetically by
name. An arrow next to the column title indicates that the list is sorted by thatcolumn.

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You can check the list to determine whether all of the installed devices are working
properly. To the left of each device name is a status icon, which provides thefollowing information.
Status Icon

Sensor State
OnlineUnknown
OfflineInstalling

You can click any device name to display detailed information about it.
(See "Managing Devices" on page 59 for more information.)
In some cases, a Manage Devices button appears at the top of the page.
(See "Adding Devices" on page 60 for more information.)Above the list of devices on this page are links that you can click for more
information and functionality:
Click Site Settings to change your site name or time zone.
(See "Managing Your Site Settings" on page 62.)
Click Users to display a list of users who have access to your site. Then you canchange your own account settings and, if you are the site owner, you can add ordelete other users' access to your site. (See "Managing Users" on page 63.)
Click Access Codes to manage site access codes.
(See "Managing Access Codes" on page 75.)
Click My Profile to view or change your account information.
(See "Editing Your Profile" on page 68.)
Click My Profile History to view your recent history of access to your site from theweb portal, mobile portal, and iPhone App.
Note: You can view all the recent history of all users' access to your site on
the History tab.
(See "Overview of the History Tab" on page 30 for more information.)
Click SHIFT to customize your home or business automation modes.
(See "Customizing SHiFT " on page 79.)
Click Devices from any other page to return to the default view.

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Managing Devices
When you click the name of a device on the System Tab, the device details pageappears. This page allows a user who has access to your site to view information
about the selected device(Seeon page 59 for details.)

Changing the Security Panel Master Access CodeThe security panel master access code is the numeric code that you enter on yoursecurity panel to arm or disarm it and to change its settings. It is a good precaution
to change your master access code periodically, especially if multiple people use
the same code. There are some additional reasons why you might want to change
your master access code, such as:
An unauthorized person has somehow obtained the code.
You want to prohibit a previously authorized person from entering your site.
You want to give the code to someone who feeds your pets or waters your plants
while you are on vacation, and then you want to change it again when you return.
When you change the security panel master access code, change the code to thesame code both in the web portal and on the security panel.
Note: Some panel configurations support code synchronization between the
web portal and security panel, so changing the code in the web portal alsochanges it on the security panel and vice versa.
When you change the code in the web portal, a message reminds you to change thecode on the security panel, if that is required. If you do not see that reminder, itmeans that your configuration supports code synchronization, and you do not needto change the code on the security panel separately.
Note: Only the site owner can change the master access code.
To change your master access code:
1. Click the System tab, if it is not already displayed.
2. Click the name of your security panel.
The Security Panel page displays information about your security panel.
3. Click Change next to Security Panel Access Code.
The Change Security Panel Access Code pop-up window appears.
4. Enter a new code in the text box, and click Save.
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Adding Devices
Whether you can add devices to your site or not depends on the type of system andservice you have, as well as whether you are the site owner. If you are authorized to
add devices, a Manage Devices button appears on the System tab.
If the Manage Devices button does appear on the System tab, use the following
procedure to add devices. This procedure is general and applies to all devices. For
more information about a particular device, refer to the device-specific sections in
the About Your Devices chapter.
To add a device to your site:
1. Click the System tab, if it is not already displayed.
2. Click Manage Devices.
The Manage Devices Assistant appears.
3. Click on Cameras.
The installation assistant for the camera appears.
4. Follow the instructions in the assistant.
Replacing Devices
If you are the site owner, depending on your system configuration, you can replacesome devices (if they are defective or you need to replace them for another reason)on the device details page.
Note: If you are replacing a camera, factory reset the replacement camera
before you the procedure below. (See "IP Cameras" on page 99 for
information about how to factory reset a camera.)
To replace a device:
1. Connect the new device to the Device LAN port of your gateway with an
Ethernet cable.
Note: This is a required but temporary step. If the Device LAN port on thegateway is occupied, you can temporarily disconnect the current device, use
the Ethernet cable in Device LAN port to connect the camera, and thenreconnect the other device after completing the device replacement.
2. Connect the device's power supply to an electrical outlet.

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3. When the device is fully powered up, click the System tab in the web portal,
if it is not already displayed.
Note: An IP camera is fully powered up when the POWER and NETWORK
LEDs on the front of the camera turn solid green. A Touch Screen is fully
powered up when its home page is displayed.
4. Click the name of the device you want to replace.
The device details page appears.
5. Click Replace.
The Replace Device pop-up window for the selected device appears.
6. Enter the ID for the new device in the ID field, and click Replace.
You return to the device details page.
7. Click Save.
You return to the System tab, and the new device appears on the list.

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Managing Your Site Settings
The Site Settings page displays the current settings for your site. On this page you
can change your time zone. If you are the site owner, you can change the name ofthe site on this page. Simply edit the text in the Site Name text box, and Save.
Setting Your Time Zone
Since a date and time is recorded for almost everything that happens at your site, it
is important for you to set your time zone correctly.
Note: Setting the time zone in the web portal changes it for the web portal,
mobile portal, and iPhone App. It does not change it for the Touch Screen, if
you have one.
To set your time zone:
4. Click the System tab, if it is not already displayed.
2. Click Site Settings.
The Site Settings page appears.
3. Select your local time zone from the Time Zone drop-down list.
4. Click Save.

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Managing Users
The Users page lists all of the users set up for your site. For each user, this page lists
a description (generally, the person's full name or title, such as caregiver, nanny, or
Mom).

You can click the column title Username to sort the list of users by username. You
can click the column title Display Name to sort the list of users alphabetically bydisplay name. An arrow next to the column title indicates that the list is sorted bythat column.
On this page, if you are the site owner, you can:Add users. (See "Giving Users Access to Your Site" on page 63.)
Edit users' settings. (See "Editing Your Profile" on page 68.)
Delete users (other than yourself).
(See "Removing Users' Access to Your Site" on page 67.)
If you are not the site owner, you can edit your own user settings.
(See "Editing Your Profile" on page 68 for more information.)
Giving Users Access to Your Site
You can add family members, friends, or household staff to your site's authorizeduser list, so they can access your site and make changes, as needed.
To give users access to your site:
1. Click the System tab, if it is not already displayed.
2. Click Users.
A list of the users who have access to your site appears.
3. Click Add User.

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The Select User Type pop-up window appears.
Note: Depending on your system configuration, you might or might not see
the Select User Type pop-up window. If the Give Access to Existing User
pop-up window instead, skip this section and refer to "Giving Access to
Existing Users" on page 66 for details.
4. If you want to: Add a user who has never had access to the web portal before, click

Invite a new user. (See "Adding New Users" on page 64.)
 Give access to someone who already has access to another site; click

Give access to an existing user.
(See "Giving Access to Existing Users" on page 66.)
Note: Only the site owner can add users or give access to other users.
Adding New Users
You can add new users who have no other access to your site.
Note: Depending on your system configuration, you might or might not see
the Select User Type pop-up window when you click Add User on the Users
page of the System tab. If the Give Access to Existing User pop-up window
appears instead, skip this section.
To add a new user:
1. On the Select User Type pop-up window, accept the default selection, Invite
a new user, and click OK.

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A pop-up window appears.

2. Enter the required information.
The username is what the invited user will use to sign in to your site. The display
name can be the user's real name (such as Emily or Mom) or a descriptive term(such as Morning Manager, House Sitter, or
Caregiver). The email address
is where the invitation will be sent.
If you own multiple sites, you can select any of those sites for the invited user. If
there is only one site (which is true in most cases), the sites section does notappear.
3. Click Send Invitation.
A message confirms that the invitation was sent.
4. Click OK.
You return to the Users page.
When the user receives the invitation, he or she can follow the instructions to sign
up for access to your site. When the user completes the sign-up process, his or her
name appears on the Users page. (See "Signing In" on page 5 for information aboutsigning in for the first time when you receive an invitation from the site owner.)
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Giving Access to Existing Users
You can allow someone who already has access to at least one site to access yoursite as well. This works well when one person is responsible for managing two
households (such as your elderly father's house and your own), or when you simply
want someone you trust (such as your sister) to be able to make changes to yoursystem.
Note: Only the site owner can give access to other users.
To give access to an existing user:
1. On the Select User Type pop-up window, select Give access to an existinguser, and click OK.
The Give Access to Existing User pop-up window appears.
2. Enter the username or email address (depending on the prompt) that theuser signs in with on other sites.
If you own more than one site, all of those sites appear next to Add to Sites.
3. Select the site(s) to which you want to give the user access.
The site where you are currently signed in is automatically selected.
4. Click Save.
You return to the Users page of the System tab, and the name of the user you
added appears on the list.
Changing Other Users' Access to Your Site
For sites you own, you can:
 Remove another user's access to your site (for users who have alreadyaccepted your invitation for site access).
 Edit or resend an invitation to a user to access your site (for users who have
not yet accepted your invitation for site access).
To remove a user's access to sites that you own:
1. Click the System tab, if it is not already displayed.
2. Click Users.
The Users page appears.
3. Click66

next to the name of the user whose site access you want to change.
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A list of sites you own appears next to Available Sites, and a check mark appears
next to each site to which the user currently has access.
4. Click the check box next to any site to: Select it to grant access.
 Deselect it to remove access.
5. Click Save.
You return to the list of users on the System tab, and the change takes effectimmediately.
To edit or resend an invitation to a user to access your site:
Note: This functionality is not available for all configurations.
1. Click the System tab, if it is not already displayed.
2. Click Users.
The Users page appears.
3. Clicknext to the name of the user whose invitation you want to edit or
resend.
The selected user's details appear.
4. You can:
 Change the information on the invitation by clicking Edit Invitation.
Then make the desired changes, and click Send Invitation.
 Resend the invitation using the same information by clicking Resend
Invitation.
A message confirms that the invitation was sent.
5. Click OK.
Removing
You can remove other users
access it.

, if you no longer want them toNote: When you remove a user from your site, it does not delete
account. If the user has access to other sites, their access to those accounts
remains unchanged.

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1. Click the System tab, if it is not already displayed.
2. Click Users.
3. Clickto the right of the user you want to remove.

A pop-up window prompts you to confirm the action.
4. Click Yes to complete the action
You return to the Users page and the removed user is no longer on the list
Editing Your Profile
You can change your user settings by editing your profile.
Note: Depending on your system configuration, you might not be able tochange some of the settings on this page.
To edit your profile:
1. Click the System tab, if it is not already displayed.
2. Click My Profile.
The My Profile page appears.

For the site owner

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For non-site owners

3. Click Change to modify any of your account information.
A pop-up window appears. (See the following subsections for more information.)
Changing Your Username
There are a few reasons why you might want to change your username. For
example, a previously trusted person knows your username and password but you
no longer trust that person, or your username is your email address and you change
it and want to update your username to your new email address.
Note: Depending on your system configuration, you might or might not beable to change your username within the web portal.
To change your username:
1. On the My Profile page, click Change next to Username.
A pop-up window appears.
2. Enter the new username in the New Username text box.
3. Enter your current password in the Password text box.
4. Click Save & Sign Out.
You return to the Sign In page, and you can sign in using your new username.

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Changing Your Display NameYour display name appears in a number of places throughout the portals. You canchange your display name any time you want.
To change your display name:
1. On the My Profile page, click Change next to Display Name.
A pop-up window appears.
2. Enter the new display name in the Display Name text box.
3. Click Save.
You return to the My Profile page, and the change takes effect immediately.
Changing Your Preferred Language
The language and region you select determines the language that appears on thescreen. You can change your preferred language and region any time you want.
To change your preferred language and region:
1. On the My Profile page, click Change next to Language and Region.
A pop-up window appears.
2. Select your preferred language and region from the drop-down list.
3. Click Save.
You return to the My Profile page, and the change takes effect immediately.
Changing Your Preferred Temperature UnitsYour temperature
preference determines whether your thermostat settings
appear in Celsius or Fahrenheit.
Note: This setting affects all clients, including the web portal; all touch
screens, and all mobile devices you might use to connect to your site. The
clients do not display the scale (C or F) associated with any displayed
temperatures.
You can change your preferred temperature units any time you want.

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To change your preferred temperature units:
1. On the My Profile page, click Change next to Temperature Units.
A pop-up window appears.
2. Select your preference from the drop-down list.
3. Click Save.
You return to the My Profile page, and the change takes effect immediately.
Changing Your Password
Changing your password periodically is a good habit, which results in greater
security for your web portal account.
Note: Depending on your system configuration, you might or might not beable to change your password within the web portal.
To change your password:
1. On the My Profile page, click Change next to Password.
A pop-up window appears.
2. Enter a new password in the New Password text box.
3. Enter the new password again in the Confirm New Password text box toensure that you entered what you intended.
4. Enter your current password in the Password text box.
5. Click Save.
A message informs you that your password was successfully changed. The nexttime you sign in, you must use the new password.
6. Click OK.
You return to the My Profile page.

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Changing Your Security Questions
The first time you sign in to the web portal, the system might prompt you to selectand answer some security questions. If you ever forget your password, the system
requires that you answer your security questions before it allows you to reset yourpassword.
Changing your security questions periodically is a good habit, which results ingreater security for your web portal account.
Note: Depending on your system configuration, you might or might not beable to configure security questions within the web portal. If the Security
Questions option does not appear when you first sign in and does not appear
on the My Profile page, ignore this section.
To change your security questions:
1. On the My Profile page, click Change next to Security Questions.
A pop-up window appears.
Note: To protect your privacy, this window does not display any previous
security questions or answers. When you complete this form, it replaces all
previous values.
2. Select security questions from the drop-down lists, and enter answers thatyou are likely to remember.
3. Enter your current password in the Password text box.
4. Click Save.

You return to the My Profile page, and the new security questions go into effectimmediately.
Changing Your Site Access
You can remove your own access to sites you do not own, and you can remove
other users' access to sites you do own.
(See "Changing Other Users' Access to Your Site" on page 66 for more information
about changing other users' access to sites you own.)
Note: You cannot remove your own access to sites that you own.

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To change your site access:1. On the My Profile page, click Change next to Sites I can access.
A pop-up window appears and displays a list of sites to which you haveaccess. A check mark appears in the check box next to each site.
2. Click to deselect the check box(es) next to the site(s) to which you want toremove your access.
3. Enter your current password in the Password text box.
4. Click Save.
You return to the My Profile page, and the change takes effect immediately.
Changing Your Email Address (or Mobile Phone Number)
The system sends system alerts and other notifications to the site owner. Siteowners can specify up to three addresses for email messages and up to threemobile phone numbers for text messages. Non-site owners can specify one email
address only.
Note: When the system sends out an alert, it sends email and/or text
messages to all email addresses and mobile phone numbers specified.
However, the system sends service email messages (such as password
resetting instructions) to the first email address only.
You can change your email addresses and mobile phone numbers any time youwant.
To change your email addresses or mobile phone numbers:
1. On the My Profile page, click Change next to Send alerts for sites I own to.
A pop-up window appears.
2. Edit your email address in the first Email Addresses text box, if desired.
Note: In some cases, you are not allowed to change your primary email address.
3. If you are not the site owner, skip steps 3 and 4.
4. If you want alerts sent to other email addresses, enter or edit up to two moreemail addresses in the text boxes provided.
5. If you want text message alerts sent to one or more mobile phones, as well as
the specified email addresses, enter one or more mobile phone numbers in
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the Mobile Numbers text boxes, and select the associated mobile phoneservice provider for each number from the drop-down lists.
6. Be sure to include the area code for each number you enter.
7. Enter your current password in the Password text box.
8. Click Save.
You return to the My Profile page, and the changes take effect immediately.

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Managing Access Codes
An access code is a sequence of numbers that is required to arm or disarm thesecurity system, and to access other protected security system functions. If desired,a unique access code can be created (at the security panel keypad or on a touch
screen) for each person who will use the security system, so that history and alerts
will indicate which access code was used to arm or disarm the system.
Access Code Types
The security system supports several different types of access codes. Each typeoffers a specific level of access and capabilities. These are the most common types:
Master Code: The main access code for your security system. In addition to being
able to perform basic functions like arming and disarming the site, the master accesscode is required for more advanced functions like adding, editing, or deleting otheraccess codes, and changing certain system settings.
Standard Codes: Access codes for additional users. These codes arm and disarm
the security panel, but they cannot perform more advanced functions like adding,
editing, or deleting access codes. Generally, you give these codes to family members
and service workers. Each access code can be assigned a unique name, so that
history will show which access code was used for arming or disarming.
Your security system may also support special types of standard codes. For
example, an Arm Only Code, if available, can only be used to arm the system, but
not to disarm it. A Babysitter Code, if available, cannot be used to disarm thesystem unless it was also used to arm the system.
Duress Code: A special access code to be used in emergency/duress situations
only. When used, in addition to performing the requested function on the security
system, a special type of silent alarm is also generated. For example, if an intruder
surprises you when you are arriving home and forces you to enter the home anddisarm the security system, you can enter the Duress code instead of your usual
access code to disarm the security system and send a silent alarm to the central
monitoring station that indicates that you are under duress. To the intruder, it looks
like you are entering the normal code to disarm the system, but the central
monitoring station will notify the authorities that you are under duress, and they will
respond as a robbery in progress. The duress alarm allows you to obey your captor
while still sending for help.
In more advanced security systems, you may also encounter other access code
types, such as Supervisor Codes or Partition Master Codes. These are associatedwith the advanced functions of the security system, such as multiple partition
support. Consult the user guide for your security system for further details about
when and how to use these types of access codes.

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Access Codes List
Click the System tab, then Access Codes to view the Access Codes page.
Note: It could take up to 20 seconds before the list of access codes isdisplayed. The actual delay will depend on the type of security system you
have.
For each access code defined for your security system, this page lists the ID
assigned by the security system, the name given to the access code by the site
owner (or a default name if no name was assigned), and the type of access code.

On this page, if you are the site owner, you can:Change the name for any of the listed access codes.
(See "Editing Your Profile" on page 68.)
Change the Master Access Code that is stored in the web portal. To do this, click
Change Code, then follow the directions in "Changing the Security Panel
Master Access Code" on page 59.
Note: You cannot currently use the web portal to add or delete access codes,
or to change the unique code associated with an access code. These
functions must be performed at the security panel keypad or on the touch
screen (if your system has one).

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Access Codes in History
When an access code is used to arm or disarm the system from a security system
keypad or a touch screen, or a keyfob associated with an access code is used toarm/disarm, the history of that event will indicate which access code was used. If
you have assigned names to the access codes, then history will also show thosenames.
Note: An access code will not be shown in history when the system is armed
from a touch screen, since an access code is not required. Similarly, using
Quick Arm to arm from a security system keypad does not show an accesscode in history for that arming event (since one is not entered for Quick
Arm).
Changes to access code labels are also logged in history.

Access Codes in Alerts
If an access code is used to arm or disarm the security system, email and text
message alerts related to that arm/disarm event will indicate which access code
was used.
Editing Access Codes
The site owner user can change the name assigned to any access code defined foryour security system. This name is shown in the Access Codes list page, for arm anddisarms events in history, and for alerts sent when the system is armed or disarmed.
If no name is assigned to an access code, the system creates a default name.
To change an access code name:
1. As the site owner user, click the System tab, if it is not already displayed.
2. Click Access Codes.

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A list of access codes defined for your security system is displayed.
3. Clicknext to the access code you want to change.

4. The Edit Access Code pop-up window appears.
5. Enter a name for the access code, and click Save.
6. You return to the Access Codes list page, and the new name is displayed.
The access code name change will also be logged in history for the Security Panel.

Viewing Your User Profile
You can view your user settings in your user profile.
To view your user profile:
1. Click the System tab, if it is not already displayed.
2. Click My Profile.
The My Profile page appears. (See "Editing Your Profile" on page 68 for information
about making changes to your user settings.)

Viewing Your Profile History
You can view the history of your own site access, if desired.
To view your profile history:
1. Click the System tab, if it is not already displayed.
2. Click My Profile History.
A list of every time you accessed your site in the last 24 hours from any location
appears.
You can select a different time period, if desired, from the Time Period drop-downlist. To view all access to your site from all users, click the History tab. (See"Overview of the History Tab" on page 13 for more information.)

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Customizing SHiFT
There are eight modes. The first four are pre-named, and the site owner cancustomize the names of the remaining four. For more information about modes, see"About SHiFT" on page 9.
To rename a custom mode:
1. As the site owner user, click the System tab, if it is not already selected.
2. Click SHiFT.
The SHiFT system page appears listing the four pre-named modes and custom
named modes.

3. Click inside the customizable mode name fields and enter a custom name forthe mode.
Note: Mode names must be from two to 16 characters in length and cancontain the following characters: 0-9 a-z A-Z .!$%-_+:().
9. Click Save.
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Usage Scenarios
The following scenarios are designed to help you think of ways you can make betteruse of your security system.

Take a Picture When Someone Comes to the Front Door
If you have a motion sensor and camera at your front door, the system can take apicture whenever someone comes to the door when you are not at home. You canlook at the pictures at any time from the Summary tab. The following procedureprovides an example of this type of automation.
To create this automation:
1. Click the Automations tab, if it is not already displayed.
2. Click Add Automation.
The Add Automation pop-up window appears.

3. From the Trigger drop-down list, select the motion sensor at your front door.
4. From the Event drop-down list, select Motion.
5. From the Active drop-down list, select Always.
6. Click Add Actions.

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The Add Automation pop-up window appears.

7. From the delay drop-down list, select No Delay.
8. From the action drop-down list, select Take a Picture With Front Door
Camera (substituting the name of your camera).
9. Click OK.
10. Click Save.
You return to the Automations tab. If motion is detected at the front door, thesystem takes a picture of your front door.

Turn a Light On for Five Minutes After a Door Opens
If you have a Z-Wave light that you would like to turn on after a door is opened, andthen have it turn off automatically a few minutes later, you can create a multi-action
automation to do this. You may also want to turn on the light when motion isdetected by one of your motion detectors.
To create this automation:
1. Click the Automation tab, if it is not already displayed.
2. Click Add Automation.
The Add Automation pop-up window appears.
3. From the Trigger drop-down list, select the door or motion sensor that you
want to cause the light to turn on.
4. From the Event drop-down list, select Open (ifmotion detector).

a door) or Motion (ifa

5. From the Active drop-down list, select Always. Alternatively, you can selectDuring Selected Times/Days and select a time range from evening tomorning, so the light only goes on whendark out.

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The following shows what the Add Automation pop-up window should look likeafter performing the previous three steps.

6. Click Add Actions.
The window switches to the Add Actions view.
7. From the Action drop-down list, select the action that turns the light on.
8. Click Add another action.
An additional set of Delay and Action drop-down lists appear.
9. From the second Delay drop-down list, select how long you want to keep thelight on for. For example, Wait 5 minutes.
10. From the second Action drop-down list, select the action that turns thedesired light off.
The following shows what the Add Actions view should look like after performing
the previous four steps.

11. Click OK.
12. Click Save.

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You return to the Automations tab. Now, if the specified door opens, or motion isdetected by the specified motion sensor, the system will turn a light on for several
minutes.

Send Me an Alert When Motion Is Detected in the side yard
If you have an area that you do not expect other people to enter when you are notat home, such as the side yard with a pool in it, the system can send you an alert
when a motion sensor senses movement in that location. The following procedureprovides an example of this type of alert.
To create this alert:
1. Click the Alerts tab, if it is not already displayed.
2. Click Add Alert.
3. On the Select Alert Type pop-up window, accept the default selection, Whensomething happens, and click OK.
The Alert When Something Happens pop-up window appears.
4. From the Trigger drop-down list, select the name of the motion sensor in theside yard.
5. From the Event drop-down list, select Motion.
6. From the Active drop-down list, select Always.
7. Enter the message you want to appear in the email or text message toyourself in the Additional Text text box.
8. If you have a nearby camera, you can attach a picture or video clip from thatcamera by selecting it from the Attach drop-down list (for email only), so you
can see who was near your side yard.

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9. Click Save.
You return to the Alerts tab, and the new alert appears on the When Something
Happens list. If motion is detected in the side yard the system sends you an alertwith the message you wrote. The email alert includes a video clip from the selectedcamera.

Send Me an Alert When the Medicine Cabinet Opens
If you have a location in your home that your children are not allowed to open, suchas medicine cabinets, safes, and liquor cabinets, the system can send you an alert
when the door/window sensor on that location opens. The following procedureprovides an example of this type of alert.
To create this alert:
1. Click the Alerts tab, if it is not already displayed.
2. Click Add Alert.
3. On the Select Alert Type pop-up window, accept the default selection, Whensomething happens, and click OK.
The Alert When Something Happens pop-up window appears.
4. From the Trigger drop-down list, select the desired door/window sensor.
5. From the Event drop-down list, select Open.
6. From the Active drop-down list, select Always.

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7. Enter the message you want to appear in the email or text message toyourself.
8. If you have a nearby camera, you can attach a picture or video clip from thatcamera from the Attach drop-down list (for email only), so you can see who
opened the medicine cabinet.

9. Click Save.
You return to the Alerts tab, and the new alert appears on the When Something
Happens list. Each time the medicine cabinet door opens, the system sends you analert with the message you wrote. The email alert includes a video clip from theselected camera.

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Adjust the Heat at Different Times of the Day
If you want to turn down your heat on weekdays while you are at work and while
you sleep at night, but turn it up first thing in the morning and during the evening
when you are at home, you can create two schedules, one for the morning and one
for the evening.
To create the morning schedule:
1. Click the Schedules tab, if it is not already selected.
2. Click Add Schedule.
3. Enter the name of the schedule, such as Morning Temperature.
4. Select the time in the morning when you want to turn up the heat.
5. Click More Options to display the end time.
6. Select the time you want to turn down the heat.
7. Select the days you want this schedule to occur.
8. For Start Action, select Set Thermostat to Heat to, and select thetemperature to which you want to turn up the heat.
9. For End Action, select Set Thermostat to Heat to, and select thetemperature to which you want to turn down the heat.
10. Select one or more modes in which you wish this schedule to occur.

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11. Click Save.
To create the evening schedule:
1. Repeat the procedure for the morning schedule with the times you want toturn the heat up and then down in the evening.
2. Name the schedule appropriately (such as "Evening Temperature").

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Send Me an Alert When My Son Is Late
If you have a son who comes home from school on his own to an empty house, you
can make sure you know about it if he is late. The system can send you an alert if
your front door does not open within the timeframe when you expect your son tocome home.
To set up this alert:
1. Click the Alerts tab, if it is not already displayed.
2. Click Add Alert.
3. On the Select Alert Type pop-up window, select When something does not
happen, and click OK.
The Alert When Something Does Not Happen pop-up window appears.
4. From the Exception Trigger drop-down list, select Front Door (or the nameof the door/window sensor where you expect your son to enter the house).
5. From the Event drop-down list, select Open.
6. From the Active drop-down list, select During Selected Times/Days/Modes.
7. For the Start time, select the earliest time you expect your son to comehome.
8. For the End time, select the latest time you expect your son to come home.
This the time the alert will be sent to you.
9. Deselect the days Sun and Sat, since there is no school on those days.
10. Enter the message you want to appear in the email or text message toyourself in the Additional Text text box.

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11. Click Save.
You return to the Alerts tab, and the new alert appears on the When Something
Does Not Happen list. If your front door does not open between 3:00 pm and 3:45
pm on any weekday, the system sends you an alert with the message you wrote.

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Remotely Unlock a Door
If you have a door lock device installed you can remotely open the door for aservice worker, an unexpected visitor or your teenage son when he forgets his key
without compromising your access code. The person you want to let in your housecan call you when they arrive and you can perform the following procedure to
remotely unlock the door.
To remotely unlock a door:
1. Click the Summary tab, if it is not already selected.
2. In the Other Devices section, clickdoor you want to open.

next to the door lock device for the

The door lock actions pop-up window appears.

3. Click Unlock.
A message informs you that the door will be unlocked in a few seconds.
4. If the person leaves before you get home, you can remotely lock the door byfollowing the same steps and click Lock.

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Security Panels
If your gateway is integrated with a security panel, the gateway communicates withthe security panel using a wired connection. This tight integration allows thegateway to retrieve and update sensor information (such as names and zone
numbers) directly from the security panel.
Note: Because of this tight integration, updates to sensor names and the likeshould be performed on the security panel. The ability to add, edit, anddelete sensors using the web portal is disabled.
You can view your security panel information by clicking Security Panel on the
System tab in the web portal. The Security Panel page appears.
The Security Panel Access Code is the master access code for your security panel.
The gateway uses this code to arm and disarm your security panel and to enableremote administration. (See "Changing the Security Panel Master Access Code" onpage 59 for more information.)

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Sensors
Door and Window Sensors
Your door/window sensors can be triggered when doors, windows, mailboxes, wallor medicine cabinets, entertainment centers, liquor cabinets, or closets are opened
or closed. The door/window sensor has two components: the sensor itself (thelarger piece) and the sensor magnet.
When a door or window is opened, the magnetic field between these twocomponents is broken, triggering the sensor to communicate with your security
panel. Your Summary tab then displays the sensor as open in the Devices section
with a yellow circle next to the name of the sensor.
Checking the Sensor's Status
You can check the status of your door/window sensor in the Security section on
your Summary tab. The Security section lists the current states of all sensors
installed at your site. A door/window sensor has two states: Open and Closed.
When it is open, there is a yellow circle to the left of its name.
Note: For wired door/window sensors, there is sometimes a several-minutedelay in reporting the closed state. This is due to a security panel limitation inreporting wired device states. This delay does not occur for wirelessdoor/window sensors.

Motion Sensors
You can use a motion sensor as part of any automation. When the motion sensor
detects motion in a room, the status changes, and the system takes some action,such as taking a picture with a nearby camera or turning lights on or off. For
example:When someone enters a site where the motion sensor monitors the area, an alarm
event is generated that notes that a person has arrived at your site.
If a person comes to a front door or a particular room (where there is a motion sensor
and a light), you can have a light come on when the motion sensor detects that
person's motion and go off when no motion is detected.
Note: If the motion is very brief (such as a waving a hand in front of thesensor), the light might turn on and then quickly turn off. This is due to the
motion sensor sending a no motion message to the security panel as soon as
it detects no motion.
For details on how to create automations, see "Adding Automations" on page 44.

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You can also use your motion sensor with alerts. For example:
Add an alert to send an email or text message to one or more people whenever a
motion sensor detects motion.
Add an exception alert that sends an email or text message if the motion sensor
detects no motion. You may have a store that should open at 9am. If no one ispresent inside the store to manage it, you can receive an alert with a custom message
that alerts you that the store is not staffed.
For details on how to create alerts, see "Adding Automations" on page 44.

Smoke and Heat Sensors
Smoke/heat sensors detect smoke and heat in their general location. They can beused in garages, offices, storage areas, bedrooms, basements, and warehouses, andare especially useful near space heaters.
If smoke or heat is present, the device activates its siren, communicates with yoursite, and generates an alarm in your web portal. The smoke/heat sensor has anindicator light that turns red in an alarm condition.
You can set up the system to send you an alert when the sensor alarms. For details
on how to add an alert, see "Adding Alerts" on page 34.

Water Sensors
Water sensors alert you when a water leak has occurred in your home or business,so that you can minimize any potential damage. In your home, you can place water
sensors near your hot water heater, in your basement, or under sinks. In yourbusiness, you can use them in storage rooms, warehouses, laboratories, or
anywhere that rain water, run-off, or snow could create water damage.
Water that reaches the sensor's contact points activates the sensor, causing it totransmit an alarm to your security panel. The presence of water is indicated in the
Security section of the Summary tab, where a red diamond appears next to thewater sensor's name. You could also receive an email or text message alert about
the water, if you add an alert for it.
If the water recedes, the sensor indicates this change, returning to Okay status. A
water sensor can indicate the presence or absence of water only, not its depth orvolume.
You can make the water sensor part of an alert. For example, the system can sendan email to you if the device senses water, alerting you or others to investigate thesituation. For details on how to create an alert, see "Adding Alerts" on page 34.

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Freeze Sensors
Freezing conditions can destroy plumbing elements and appliances that containwater. Freeze sensors can be added to your site to generate an alarm, if low
temperatures threaten damage to your property. The freeze sensor detects
temperatures below a particular level (which varies with manufacturers but isgenerally around 41 degrees Fahrenheit 5 degrees Celsius).
Freeze sensors:
Monitor temperature continuously 24 hours a day and activate if the temperaturedrops below the set level
Communicate low temperature conditions to the security panel and cause an alarm to
soundContinually test their batteries and notify the system when they are low
Freeze sensors can be installed in any location that you want to protect from low
temperatures. However, avoid locations near exterior walls that may become
excessively cold.

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About Z-Wave Devices
Z-Wave devices create what is referred to as a mesh network, so they cancommunicate more efficiently with the gateway. The mesh network allows devices
to be located further away from the gateway than if each Z-Wave device had tocommunicate directly with the gateway, since the devices relay communications
from more distant devices to closer devices until the message gets to the gateway.
The successful installation of Z-Wave devices depends on several factors. Many
devices support "long-range install", which means that they can be installed atsome distance from the gateway. Others do not and must be located very close to
the gateway during installation and moved to their final location after the
installation is complete.
If you are the site owner, a Refresh button appears on the final installation page ofthe Z-Wave installation assistant and on the Z-Wave device details page of the
System tab. When you click Refresh, the gateway optimizes the Z-Wave meshnetwork, based on the current locations of all installed Z-Wave devices. Thisfacilitates optimal communication among the devices and the gateway.
There are two times when you should click the Refresh button:
After you complete the installation of all of Z-Wave devices and move them to theirpermanent locations.
After you move one or more Z-Wave devices to a new location.
The mesh network tells each device on the network which devices to communicate
with in order to get information to the gateway. When you physically move a
device, it breaks a connection in the network, which can cause communication
problems. For instance, you might move a device that was closest to the gateway
further away. Since that device was probably used by all of the other devices torelay messages to the gateway, all of the devices are likely to have communication
problems. When you click Refresh, the gateway determines the new location ofeach device and optimizes the order in which they relay messages.
The refresh process may take a while to complete. For example, for a small numberof devices, it could take five minutes, but for a network of many devices, it could
take 30 minutes or more. The status of the refresh operation is not visible to you, so
if you click Refresh, wait for it to complete, and do not click Refresh again.

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Lighting Devices
Lighting devices provide a convenient, automated lighting solution for your site.
You can use:
Fluorescent light and appliance modules with on/off switches for fluorescent lights
and appliances
Lamp modules for dimming incandescent lights
From your web portal, you can:Set up an automation to have lights turn on, off, brighten, or dim based on room
occupancy using a motion sensor.
See "Adding Automations" on page 44 for more information.
Schedule lights to turn on, off, brighten, or dim based on the time of the day and dayof the week.
See "Adding Schedules" on page 52 for more information.
Schedule lights to turn on, off, brighten, or dim.
See "Adding Schedules" on page 52 for more information.
Turn lights on, off, or brighten or dim them at any time.
(See "Managing Lights" on page 28 for more information.)96

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Thermostats
You can add a Z-Wave thermostat to your system to maximize your energy
conservation and comfort. Z-Wave thermostats allow you to control yourheating/air conditioning system whether you are on site or away from the premises.
Today, most programmable thermostats require you to enter a specific set time andday of the week to control your temperature. When you are not on site forextended periods of time, the programmable thermostat continues to cool or heat
your site, wasting valuable energy. The Z-Wave thermostat takes energy
conservation one step further.
By automating the temperature settings based on activities at your site, you can
maximize comfort and energy conservation. For example, when you leave your site
in the winter, you can configure the thermostat to automatically turn thetemperature down when the garage door opener is activated. When you enter yoursite later, opening the garage door automatically signals the thermostat to turn thetemperature back up to your comfort level. You can create the opposite settings forthe summer months.
Both wired and battery-operated thermostats are supported. A Z-Wave batteryoperated thermostat can communicate when the battery energy level is low andneeds to be replaced. You can easily see which thermostat battery needs to be
replaced as the thermostat icon changes to a red low battery icon ( ).

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Door Locks
Z-Wave door locks allow you to monitor access to your site around the clock. You
can lock and unlock doors from any location with your web/mobile portal or iPhone
App. You can set up automations to send text or email updates about door lockactivity, so you always know who is on site. In addition, you can receive battery
level status and low battery alerts from the system.
With the web portal, using automations, you can set up more complex actions inwhich a door lock controls another device or another device controls a door lock.
For example, you can create automations that:
Lock all doors when the security system is armed.
Turn on lighting when a door is unlocked.
Unlock all doors when there is a fire alarm.
Seeactions.

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44 for information about how to set up these

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IP Cameras
You can use supported Internet Protocol (IP) cameras to take pictures or video
clips, or to watch live video at your site. You can take pictures and video clips
manually or automatically. See "Taking Pictures or Capturing Video Clips Manually"on page 27 and "Taking Pictures or Capturing Video Clips as Part of Automations,
Alerts, or Schedules" on page 27.

Resetting a Camera to Factory Settings
While attempting to add a camera, if you see a message in the camera assistant thattells you to factory reset your camera, perform the following procedure.
To factory reset a camera:
CAUTION: Do not factory reset a camera unless instructed to do so by the camera
installation assistant. If you factory reset a camera that was already added to yoursystem, you will have to delete it and then add it again using the camera assistant.
1. Ensure that the camera is powered on.
2. Push and hold the reset button on the camera for at least 15 seconds.

Note: Depending on the camera, the reset button might be a button, or you
might need to unbend a thin paperclip and insert it in a small hole to depress
the reset button.
Typically, the power LED on the camera blinks several times to confirm that thereset was completed successfully. The camera often restarts after a reset, which
could take several minutes. Wait several minutes after a reset before continuingwith any other operations that involve that camera.

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Wi-Fi Extenders
Wi-Fi networks in a typical home are sometimes prone to weak or non-existentsignals in some portion of the house. Without any obstructions, Wi-Fi signals
theoretically can reach 300-500 feet. But, unless you live in a space with no walls,
you are more likely to see decent signals in the 75-150 foot range.
Wi-Fi networks use a weak radio signal that can be blocked or weakened by any
number of construction materials: cinder block, concrete, metal, and even wood anddrywall. The more barriers between the gateway and its devices, the weaker thesignal will be.
Before you invest in any more technology, you can try a couple of simple tests tosee if your signal improves. Start by moving the gateway around, if possible.
Moving it around in the room as well as moving it to another room can sometimes
make a noticeable difference.
In general, the best gateway location to get coverage throughout the house is as
close to the center as possible and on the second floor if it is a two-story house.
Keep the gateway off the floor and away from walls and large metal objects, like filecabinets.
If changing the placement of the gateway or the channel does not solve Wi-Fi range
issues for all Wi-Fi devices, you can install a Wi-Fi extender.
Note: You can install only one extender per network.
The Wi-Fi extender must be located within signal range of your wireless gateway.
The stronger the signal, the more it has to boost, so experiment with placement. It
works best in situations where there is a weak signal in the desired location. Install
the extender halfway between the gateway and the remote device you are trying toconnect.
Note: If you ever replace your Wi-Fi extender, you can delete the old device
and then add the new one.

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General Troubleshooting Tips
The following table lists some common issues and their resolutions.
Symptoms

Reasons

You are unable to accessthe web portal.

You might not be connected In your browser, navigate
to the Internet.
to a known web site (suchas google.com) to be sure
you are connected to theInternet.

After changing themaster security code on
the Touch Screen, it does
not work on the security
panel.

You must change the master Change the mastersecurity code on the security security code on thepanel as well as on the
security panel to the same
Touch Screen.
code you set on the Touch
Screen.

The Live Video
Dashboard link does notappear on the Summarytab.

1. It can take up to fiveminutes for the link toappear after you plugin a camera.
2. No camera is installed.
(Check your Systemtab to be sure acamera is installed.)does not appear next
to a camera on theSummary tab.
No pictures or videos
appear on the Summarytab.

The camera is offline.

Resolutions

1. Refresh/reload the
web page in yourbrowser. If that does
not work, sign out of
the web portal, andthen sign back in.
2. Install a camera.
(See "Adding
Devices" on page
60.)
Resolve any problems withthe camera.

1. No camera is installed.
(Check your Systemtab to be sure acamera is installed.)

1. Install a camera.
(See "Adding
Devices" on page60.)

2. There are noschedules or
automations that

2. Create at least oneschedule orautomation that

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Symptoms

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Reasons

Resolutions

include taking a
picture or video.

takes a picture orvideo, or take apicture manually.
(See "Adding
Schedules" on page
52 ,"Adding
Automations" onpage 44, or "Taking
Pictures or
Capturing Video
Clips Manually" onpage 27 for more
information.)

You cannot delete thelast picture or video.

The portal does not allow
No action required.
you to delete the last picture
or video, if there is only one
left.

The timestamps on yourpictures and videos areincorrect.

Your time zone is not set
correctly.

Adjust your time zone.
(See "Managing Your Site
Settings" on page 62.)

When I took a picture,
nothing happened.

When you take a picture orcapture a video clip, it takes
between 5 seconds and 3
minutes to complete theaction, depending on anumber of factors, including
how recently your gateway
communicated with theserver.

Wait for the picture toappear. If it does notappear within 3 minutes,
refresh your browser
window on the Summarytab.

During the indicated time
window, the servers receive
your request, communicate
with your gateway, and theninitiate the local devices toact. Finally, your Summary
tab is updated with the new
settings or status.

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Symptoms

Reasons

Web Portal Users Guide

Resolutions

A device that you expect The installation process
Check the System tab toto appear in the Other
might not be finished, thebe sure the device is listed.
Devices section of thedevice might not have been Then:
Summary tab is not listed. installed, or the device is not If it is listed with aa Z-Wave device.
gray status icon, it isstill in the process of
being installed. Wait
until the status iconturns green on the
System tab, andthen check the
Other Devices
section of theSummary tab again.
The Security section ofYour broadband connection
the Summary tab informs is down.
you that broadband isunavailable.

An alert includes a
picture or video clip
without any motion in it.

If it is not listed on
the System tab, it is
not installed. Installthe device. (See
"Adding Devices"on page 60.)

Power cycle your cable or
DSL modem, then yourrouter, and finally yourgateway (in that order). If
your broadband
connection is still down,
contact your broadband
provider for help.

You set up an event alert to Use a door/window sensor
take a picture or video clip
instead of a motion sensor
when a motion sensor
to trigger the alert, if
senses movement. Motion
possible.
sensors are slow to reactand send information. By the If you do use a motion
time the camera receives the sensor to trigger the alert,
instruction to take a picture capture video clip insteador video clip, the motion has of taking a picture.
Cameras store a certain
stopped.
amount of video clip
information at all times. So

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Symptoms

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Reasons

Resolutions
a video clip that you
capture actually starts two
seconds before the trigger.
So, if you set up an alert
for a camera to capture avideo clip with a motion
sensor trigger, thecaptured video clip
actually includes two
seconds before the motion
was sensed and fiveseconds afterwards.

You are getting alerts
when you think you
should not get them.

1. You set up an event
alert instead of an
exception alert.
2. You selected thewrong type of trigger
for your exception
alert.

You are not getting alerts You set up an exception
when you think you
alert instead of an event
should get them.
alert.

A scheduled event is notoccurring as expected.

104

1. You set up a schedule
for only one or twomodes, but thecurrent mode is notincluded.
2. If the system is in theprocess of refreshing
the Z-Wave network,
the devices cannot be

1. Delete the event
alert and set up an
exception alert
instead.
2. Change the trigger
in the exception
alert. (Review step 4of "Adding
Exception Alerts" onpage 37 for details.)
Delete the exception alertand set up an event alert
instead. (See "Overview of
the Alerts Tab" on page 32
for a description of eachtype of alert.)
1. Change theschedule to include
all modes.
2. Reschedule theevent for a time
when the Z-Wave
network is notrefreshing.

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Symptoms

Reasons

Web Portal Users Guide

Resolutions

controlled by thegateway.
Note: The system refreshes the Z-Wave network everyday at 3am
local time, and it could take up to two hours for the refresh tocomplete, depending on how many Z-Wave devices you haveinstalled.
A device you installed is
not listed on the Systemtab.

The device name is the same Delete and re-add theas another device previously missing device with ainstalled (for example, aunique name. (You can use
door/window sensor and athe security panel tomotion sensor are bothdelete it, because thenamed "Kitchen").
security panel
differentiates devices byzones, not by name.)

A device is listed on the
System tab with a red
status icon.

The device is offline,
Correct the problem withalarmed, tripped, tampered, the device.
or has a low or dead battery.
The status icon indicates theexact state. (See "Overview
of the System Tab" on page
57 for a definition of eachstatus icon.)A device is listed on the
System tab with a yellow
status icon.

The device is open or was
Correct the problem withbypassed, motion was
the device.
detected, or its state is
unknown because thegateway or security panel isoffline. The status icon
indicates the exact state.
(See "Overview of the
System Tab" on page 57 fora definition of each statusicon.)

A device is listed on the
System tab with a gray

The device is in the processof being activated.

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Symptoms

Reasons

Resolutions

status icon.

Note: The activation could
take as long as 64
minutes for somedevices.

The security panel islisted on the System tabwith a red status icon.

The gateway might be too
close to the security panel,and their RF signals may be
conflicting.

Make sure the gateway isat least 12 feet away fromthe security panel.

An IP camera is listed on The camera might be too far Move the camera or thethe System tab with a red away from the gateway.
gateway, so they arestatus icon.
Cameras must be within 100 closer to each other.
feet of the gateway.
After relocating acamera, it no longer
communicates with thegateway. (That is, when
you try to take a picture,
capture a video, or watch
live video, it does notwork.)

Either the camera is too far
away from the gateway, or
there are surfaces between
the camera and gatewaythat interfere with wirelesscommunication (such as
brick walls, double-paneglass, metal).

Relocate the camera either
closer to the gateway or
where there are no
surfaces between themthat interfere with wirelesscommunication.

A Z-Wave device is listed The Z-Wave device might be Move the Z-Wave device
on the System tab with a too far away from theor the gateway, so they
red status icon.
gateway. The gateway must are closer to each otherbe no more than 12 feet from during installation.
a lamp module or 5 feetfrom a thermostat module
during installation.
(After installation, you canmove the Z-Wave devices
further away and click theRefresh button on any ZWave device details page torefresh the Z-Wave meshnetwork. See "About ZWave Devices" on page 95
for details.)

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Symptoms

Reasons

Resolutions

A thermostat appears on
the System tab as"Wayne Dalton: On/Off
Switch".

You held the include button
too long when you installed
the device.

Delete and then reinstall
the thermostat. Do nothold the include button;press and release it.

A door/window sensor
reports itself as open
when it is closed.

1. The sensor may beinstalled incorrectly.

1. Verify that thearrows on thesensor and themagnets arealigned.

2. There might be toomuch space between
the sensor and themagnet.

A motion sensor
continues to report"Motion" in the Security
section of the Summary
tab after the motion has
stopped.
The cellular signal
strength (for cellular
backup) is between 1 and
3. (Applicable only if you
subscribe to cellular
backup service.)

2. Re-position thesensor and magnet
to decrease thespace between
them.

Motion sensors have a built- No action required.
in four-minute delay. If, after
four minutes, it does notdetect any motion, it reports"No Motion".

1. The cellular antenna is
not connected.
2. The gateway is in asolid cabinet or notnear a window ordoor.

You can determine thesignal strength byselecting the gateway on
the System tab. The
Cellular Signal Strength
value appears underCommunication Link
Status.

1. Connect theantenna that camewith the gateway tothe connector on
the gateway labeled
Cellular.
2. Reposition thegateway so it is notin a cabinet, and its
antenna is closer toa window or door.

Signal strength of 4 or 5
is optimal.

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Symptoms

Reasons

The cellular signal
strength is 0. (Applies
only if you subscribe tocellular backup service.)

The required SIM card is not Install the SIM card in the
installed in the gateway.
gateway, and reboot the
gateway. (Refer to theinstallation guide for yoursystem configuration for
instructions.)

The cellular signal
strength is N/A.

The primary connection type No action required.
is currently broadband, so
the cellular signal strength is
not applicable.

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Resolutions

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Resolving Live Video Problems
If you attempt to watch live video and receive an error or time-out message, you
can either click on try basic video or alternatively you must take whatever action isrecommended in the message to watch QuickTime video. That might be upgrading
QuickTime, upgrading Java, changing your camera settings, or a combination of
those actions.
The following procedures describe how to resolve the most common issues.
If a message prompts you to associate the MIME type with QuickTime:If your computer is configured to play MPEG4 videos with a different video player
than QuickTime (such as Windows Media Player), a message appears asking you if
you want to re-associate the MIME type with QuickTime. If that message appears,
take one of the following actions:
Click Yes to make QuickTime your default media player
Select Do not prompt in the future, and click No.
If you click No but do not select the check box, this message will appear every time
you play a video clip in the web portal.
If a message prompts you to install or upgrade QuickTime:
Note: During the following installation, your browser might close, and you
will lose access to these instructions until your browser restarts and you cansign in to the web portal again. So, for your convenience, if this computer isconnected to a printer, print this page of instructions.
1. Go to http://www.apple.com/quicktime/download.
2. Install the latest version of the free QuickTime player by clicking the Free
Download Now button and following the instructions provided on the screen.
Note: You do not need to install iTunes, and you do not need to submit anemail address in order to install QuickTime.
There might be several pauses some up to 2 minutes with no activity
during the following installation steps. These pauses are normal. If thishappens, be patient and wait for the next step to appear.
3. When a message prompts you to run or save the file, click Run.

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4. When a message prompts you again to run the software, click Run to start
the QuickTime installer.
5. During the installation, respond to the prompts as they are displayed.
In general, accept the default settings for each step of the installation. However,
you may change the settings, assuming you understand the impact of the change.
Note: During the installation, a message might inform you that all running
QuickTime applications must be shut down. Click OK to dismiss this message.
Note: This action might close your browser windows. If it does, when yourbrowser restarts, return to the web portal, sign in, and click Help? at the topof any page. Then navigate to Troubleshooting > Resolving Live Video
Problems to return to this help page.
6. At the end of the installation, click Finish.
Note: After you click Finish, a message might prompt you to upgrade to the
QuickTime Pro product, which is not required. Click No Thanks to dismiss themessage.
7. Return to the web portal and attempt to watch live video again. (See"Working With Live Video" on page 23 for details.)
8. If you get another error or time-out message, continue with the next
procedure.
If a message prompts you to install or upgrade Java:
Note: During the following installation, your browser might close, and you
will lose access to these instructions until your browser restarts and you cansign in to the web portal again. So, for your convenience, if this computer isconnected to a printer, click Print This Page above to print this page of
instructions.
1. Go to http://www.java.com/en/download/manual.jsp.
2. Find the section of the page that pertains to your operating system. For
example, if you have Windows XP, go to the Windows section of the page.
Note: You do not need to perform the steps to verify the Java version. Go
directly to the download process.

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3. Click the download link for your operating system:
For Apple OS X, click the link that provides instructions on how to use
the Mac's Software Update feature to update your Java version, andskip the rest of this procedure.
If you have a Windows operating system, click the Online link for youroperating system (e.g. Windows 7, XP, Vista, 2000, 2003).
Note: If there is no Online link listed, or if you are having problems installingthe online
version, select an Offline link.
For 64-bit Windows operating systems, select the 32-bit Java download
link, and run the 32-bit version of your browser. (QuickTime currently
requires this.)
A message prompts you to install the software.
4. Click Run.
Respond to the prompts as they are displayed. You can accept the default settingsfor each step of the installation. However, you do not need to install the Yahoo!
Toolbar. Be sure to deselect that option before continuing to the next step of theinstallation, unless you want to install it. During the software installation, a message
keeps you informed of the progress.
Note: When the installation is complete, you must restart your browser.
When you do, it closes this window and the web portal. When your browser
restarts, return to the web portal, sign in, and click Help? at the top of any
page.
5. Be sure to select the check box next to Restart my browser(s) now to verify
the installation, and click Finish.
6. Return to the web portal and attempt to watch live video again. (See"Working With Live Video" on page 23 for details.)
If you get another error or time-out message, it is likely that you are experiencing
some form of video connectivity problem. Possible causes include:
Insufficient Internet uplink from gateway to the Internet (for example, yourcamera is uploading at 500 Kbps, but your DSL uplink can support only 384Kbps).
Insufficient Internet downlink from Internet to browser (for example, yourcamera is uploading at 500 Kbps, but your remote location supports only
384 Kbps downlink, or you are using a dial-up connection to view live video).

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Low quality Wi-Fi connection from camera to gateway (for example, yourcamera is too far from your gateway).
Low quality Wi-Fi connection at your remote PC (for example, you are usinga PC at a Wi-Fi location with very heavy Wi-Fi usage).
The Internet or your local network is experiencing data connectivity or
packet loss.
Continue with the next procedure.
To adjust your video connectivity settings:
1. Click the System tab, if it is not already displayed.
2. Click the name of the camera from which you want to watch live video (thecamera whose video connectivity settings you want to change).
The Device page for that camera appears.

3. From the Video Bandwidth drop-down list, select the bandwidth that best
matches the actual video bandwidth of your computer.

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If the camera uses Wi-Fi, there may be locations in the house where less ideal Wi-Fi
connectivity warrants an even lower bandwidth setting. When experimenting,please note that it could take up to 60 seconds for changes made in the web portal
to take effect on the camera, and the change temporarily closes any current live
video streams.
4. Click Save.
5. Return to your web portal and attempt to watch live video again. (See"Working With Live Video" on page 23 for details.)
6. If you get another error or time-out message, contact customer support.

-3285 Disconnected Error
If a message informs you about a "-3285 Disconnected" error and your computer ison a network using an outbound Internet proxy, you might need to manuallyconfigure your browser's proxy settings in order to support live video.
To configure your browser's proxy settings for Mac OS X:
1. Open Safari.
2. Navigate to Preferences > Advanced > Proxy Change Settings.
3. In the Bypass proxy settings for these Hosts and Domains text box, add
127.0.0.1.
4. Click OK to save the change, and retry live video.
To configure your browser's proxy settings for Windows Internet Explorer:
1. Open Internet Explorer.
2. Go to Tools > Internet Options > Connections > LAN Settings >Advanced.
Note: If the check box next to Use a proxy server for your LAN is notchecked, it indicates that you are not using an outbound Internet proxy.
Cancel out of this procedure as it is not appropriate for your configuration.
3. In the Exceptions text box, add 127.0.0.1.
4. Click OK on all windows to save the changes, and retry live video.

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To configure your browser's proxy settings for Windows Firefox:
1. Open Firefox.
2. Go to Tools > Options > Advanced > Network > Settings.
3. In the No Proxy for text box, add 127.0.0.1.
4. Click OK twice to save the change, and retry live video.
To configure your browser's proxy settings for Windows Chrome:
1. Open Chrome.
2. Click the wrench icon on the browser toolbar, and select Options from thedrop-down menu.
3. Click Under the Hood.
4. Beside Network, click Change proxy settings.
The Internet Properties dialog appears, and the Connections tab is selected.
1. Click LAN settings.
2. Clear the check box next to Automatically detect settings.
Note:This procedure changes your proxy settings, potentially disabling your web proxy. Consult
your system administrator if you are unsure about this setting.

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Index
3

editing .................................................................. 47
history .................................................................. 30
automations tab..................................................... 43-3285 disconnected error.................................... 113

A
access codechanging...............................................................59
edit......................................................................... 77
access codes
list ..........................................................................76
types ..................................................................... 75
actiondelay ...................................................................... 53
addingalerts .................................................................... 34
automations ....................................................... 44
event alerts ......................................................... 34
exception alerts.................................................. 37
new user .............................................................. 64
schedule ............................................................... 52
system event alerts ...........................................39
alert
deleting ............................................................... 42
editing .................................................................. 42
event ..................................................................... 33
adding ............................................................. 34
example .................................................. 83, 84, 88
exception ............................................................ 34
history .................................................................. 30
system event ...................................................... 34
adding ..............................................................39
troubleshooting................................................ 103
alertsadding .................................................................. 34
alerts tab................................................................... 32
Apple's QuickTime ............................................... 109
armingnight ........................................................................ 7
security panel ....................................................... 7
states....................................................................... 7
automatic sign out ................................................... 7
automations
adding .................................................................. 44
deleting ............................................................... 47

HomeControl | Index

B
broadband
troubleshooting................................................ 103
browser requirements ............................................. 3Ccamerahistory .................................................................. 30
IP 99
resetting .............................................................. 99
cellulartroubleshooting................................................ 107
changing
display name ...................................................... 70
preferred language .......................................... 70
security questions.............................................. 72
site ........................................................................... 8
username............................................................. 69
clips, video
capturing .............................................................. 27
deleting ................................................................26
emailing ................................................................ 25
managing ............................................................ 20
saving .................................................................... 25
viewing ................................................................ 20

D
dashboard, live video ............................................ 23
deleting
pictures .................................................................26
user ........................................................................67
video clips............................................................26
devices
adding .................................................................. 60
door locks ............................................................98
history .................................................................. 30
lights..................................................................... 96
replacing ............................................................. 60
thermostat ...........................................................97115

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Z-Wave .................................................................95
disarming
security panel ....................................................... 7
door/window sensor
status.....................................................................92
troubleshooting................................................ 103
door/window sensors ...........................................92E
email
picture................................................................... 25
video clips............................................................ 25
error-3285 disconnected.......................................... 113
event
alert ....................................................................... 33
adding ............................................................. 34
history .................................................................. 30
examplealert ..................................................80, 83, 84, 88
schedule ...............................................................86
examples .................................................................. 80
exception alerts ..................................................... 34
adding ................................................................... 37

F
forgotpassword ................................................................ 6
username................................................................ 6
freeze sensor .......................................................... 94

Ggray icon
status......................................................................15
system status ...................................................... 16
troubleshooting................................................ 103
green icon
status......................................................................15
system status ...................................................... 16Hheat sensor ...............................................................93
help
favorites ................................................................. 8
glossary .................................................................. 8index........................................................................ 8116

online ...................................................................... 8
search...................................................................... 8
TOC.......................................................................... 8
topic icon ............................................................... 8
history tab ............................................................... 30

I
inviting users .......................................................... 64
IP cameras ............................................................... 99

JJava
troubleshooting.................................................110
updating ............................................................. 109

L
Lamp modules ........................................................ 96
lamps ......................................................................... 28
lights ...................................................................28, 96
live video
troubleshooting.................................................101
viewing ................................................................. 23Mmesh network ..........................................................95
message, scrolling .................................................. 19
MIME type
troubleshooting................................................ 109
mode
automations ....................................................... 45
motion sensor..........................................................92
troubleshooting................................................ 103
multi-action automation ....................................... 81

N
network
Z-Wave refresh...................................................95
notable event
history .................................................................. 30
notable events......................................................... 18
notifications ............................................................. 73O
online help .................................................................. 8

Index | HomeControl

11/4/2013

overview ...................................................................... 1P
panel, security
access code, changing .............................. 59, 77
arming/disarming ................................................ 7
passwordchanging................................................................71
reset ........................................................................ 6
picturesdeleting ................................................................26
emailing ................................................................ 25
managing ............................................................ 20
saving .................................................................... 25
taking .................................................................... 27
troubleshooting.................................................101
viewing ................................................................ 20
pictures window
large view ........................................................... 20
thumbnail ..............................................................21
privilegessite owner .............................................................. 5
profileediting ...................................................................68
proxy settings (on browser)
configuring ......................................................... 113

Qquestions, security
changing............................................................... 72
QuickTime
downloading ..................................................... 109
updating ............................................................. 109

R
red iconstatus......................................................................15
system status ...................................................... 16
troubleshooting................................................ 105
refreshZ-Wave networks ..............................................95
replacing
devices................................................................. 60
resettingcameras ............................................................... 99

HomeControl | Index

Web Portal Users GuideS
savingpictures ................................................................. 25
video clips............................................................ 25
schedules
deleting ................................................................56
editing ...................................................................56
history .................................................................. 30
multiple actions ................................................. 50
repeating ............................................................. 50
simple................................................................... 48
troubleshooting.................................................101
Schedules
adding ................................................................... 52
Schedules tab ......................................................... 48
scrolling message ................................................... 19
security panel
access code, changing .....................................59
arming/disarming ................................................ 7
security questions
changing............................................................... 72
sendingpictures ................................................................. 25
video clips............................................................ 25
SHiFT ........................................................................... 9site accesschange .................................................................. 72
edit........................................................................ 66
new user .............................................................. 64
remove..................................................................67
Smoke/heat sensors ..............................................93
statusarmed ...................................................................... 7
system................................................................... 16
summary ................................................................... 18
summary tab
camera section ................................................... 18
customizing ......................................................... 19
notable events section ..................................... 18
other devices section ........................................17
security section ...................................................15
today's schedule section ................................. 19
Summary tab ............................................................13
Sun's Java Runtime Environment......................... 3
system event
alertsadding ..............................................................39
system events
history .................................................................. 30

117

Web Portal Users Guide

11/4/2013

System events
alert ...................................................................... 34
system tab ................................................................ 57

Ttabalerts ..................................................................... 32
automations ....................................................... 43
history .................................................................. 30
schedules ............................................................ 48
summary................................................................13
system................................................................... 57
thermostat
modules ................................................................97
thumbnails
viewing ................................................................ 24
time zone
setting ...................................................................62
timestamps
troubleshooting................................................ 102
TOC
help .......................................................................... 8
triggers ................................................ 35, 38, 40, 44
troubleshooting .....................................................101
alerts ................................................................... 103
broadband ......................................................... 103
cellular signal strength ................................... 107
door/window sensors ..................................... 107
gray icon ............................................................ 103
Java ..................................................................... 109
live video ................................................... 106, 109
MIME type .......................................................... 109
motion sensors ................................................. 107
pictures/video ...................................................101
Quicktime........................................................... 109
red icon .............................................................. 105
schedules ............................................................101
timestamps ........................................................ 102
yellow icon ........................................................ 105

U

user
settings .................................................................68
changing ..........................................................68
usernamechanging.............................................................. 69
forgot ...................................................................... 6
reset ........................................................................ 6
users
adding .................................................................. 64
deleting ................................................................67
giving access...................................................... 66
list ..........................................................................63V
video clips
capturing .............................................................. 27
deleting ................................................................26
emailing ................................................................ 25
liveviewing ............................................................. 23
saving .................................................................... 25
viewing ................................................................ 20
video connectivity
adjusting .............................................................. 111
video live
troubleshooting....................................... 106, 109

W
Water sensors .........................................................93

Yyellow icon
status......................................................................15
troubleshooting................................................ 105

Z
Z-Wave devices .................................95, 96, 97, 98
troubleshooting.............................. 103, 104, 106

usage scenarios ..................................................... 80

118

Index | HomeControl