DIREZIONE SISTEMI INFORMATIVI – Servizio Sicurezza, Infrastruttura e Architettura IT

Terms & Conditions of “FirenzeWiFi”(Updated version as of May 11, 2023)
Terms and conditions of use of WI-FI network services.
These general conditions define and regulate the terms and conditions according to which the Municipality
of Florence (defined below as “Municipality”) offers a wireless network service to citizens, the so-called
FirenzeWiFi.

1. Service description and characteristics
1.1 FirenzeWiFi service (defined as "the Service") allows a free access to the Internet network in WI-FI mode
(Wireless Fidelity), without any charge and/or cost, just in city areas expressly enabled and covered by theService.
1.2 The Service can be used with your own compatible and equipped computer, with a network card certified
by the WI-FI brand, properly configured by the user. However, the liability of purchase and configuration oftechnical equipment for the access to the Service lies with the final user.
1.3 The Service is provided by the use of shared band frequencies and without protection from interference,
therefore continuous delivery and quality of the Service are not guaranteed; it is a so-called “best effortservice” (https://en.wikipedia.org/wiki/Best_effort). The Service is provided with a free network, without
encryption and without authentication request for use. Anyway, the use of the Service for communications
or information exchange with personal or sensitive data is not recommended; the user is the only responsible
for communications with confidential data.
1.4 The user must read terms, instructions and conditions of use before the connection to the Service, as wellas the privacy policy (which is accessible via the "Info" button on the splash page). The first use of the Service
constitutes implicit acceptance of the conditions contained in this document and in the privacy policy.
1.5 In no case the Municipality is liable for the failure and/or incorrect performance by the user of any legal
procedure and regulation in relation to the use of the Service.

2. Provision of the service
2.1 The Municipality gives no guarantees and has no obligations on the quality of the Service, especially about
connections availability, stability and persistence.
2.2 The Municipality reserves the right to modify, expand, suspend, stop and/or change the Service or its
technical and delivery characteristics, at any time without prior notice and without any compensation for theuser. The Municipality cannot be liable towards both the user and third parties for the suspension orinterruption of the Service. In this case, the user will not be able to claim any rights for the use of the Service.
2.3 The Municipality may integrate and/or unilaterally modify, at any time and without notice, conditions,instructions and terms. In addition, it is the user’s responsibility, every time he connects, to consult the "Info"page to find out the updated conditions and terms. The access to the Service and its continued use involves
the acceptance of the current conditions at that time.

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2.4 The Municipality reserves the right to activate traffic classification and anonymous filtering systems, inorder to improve the level of protection and the Service security.

3. User commitments and obligations
3.1 The Municipality promotes a collaborative attitude of users and recommends compliance with the rulesof "courtesy" in the use of Internet, known as "Netiquette", which became a standard in the document known
as "RFC 1855" (http://www.rfc-editor.org).
3.2. The user agrees not to use the Service to have communications that cause damage or disturbance to thenetwork itself, to technical equipment, to third parties or that violate laws and regulations. Particularly, andwithout limitation, the user is required not to exchange material in violation of law on copyright or otherintellectual or industrial property rights on the network through the Service.
3.3 The user is also required:•to use the Service for personal purposes for which it was granted, in particular he must not use
the Service for commercial purposes.

•not to allow third parties to use this Service, whether free of charge or paying, temporarily orpermanently.

•to equip the WI-FI device with adequate and up-to-date protection against malware(https://it.wikipedia.org/wiki/Malware) or against other types of intrusions or attacks that may
cause damage to third parties, to the Service or to FirenzeWiFi network equipment.

•not to send by e-mail, or through other communication systems, advertising and/or promotional
messages or communications to other users and/or discussion groups without their consent or
without an explicitly requested submission (please, avoid the so-called “spam” messages https://it.wikipedia.org/wiki/Spam).

•not to transfer large amounts of data continuously, namely an action, that in general could cause
the Service slowdowns or anomalies.

•

not to use tools (for example peer-to-peer and sniffers) which could negatively affect the network
performance and may violate the data copyright or the Service users’ privacy rights.

•not to transmit material and/or messages that encourages third parties to adopt an illicit and/orcriminal conduct liable to criminal or civil liability.

•not to use the Service to spread false information or information which may present forms orcontents of pornographic, obscene, blasphemous, racist, defamatory, offensive nature or which
instigates violence.

•not to make communications that cause damage or disturbance to telecommunications
operators, Service users’ or that violate the laws or regulations or that are contrary to public order•

to comply with any additional rules, instructions and operational guidelines that will be given by
the Municipality.

3.4 The user agrees not to engage the radio channel for other purposes than those of the network service
reception, not even to install WI-FI devices or repeaters unauthorized by the Service.

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4. Liability
4.1 The user is responsible for any violation of these terms of use and for the improper use of the Service, inviolation of these terms laws and regulations or of administrative measures and assumes full responsibility
for the proper use of the Service. This implies to keep the Municipality free from any claim and from any
action by third parties.
4.2 The user has full responsibility and burden regarding the content and forms of communications madethrough the Service and expressly exempts the Municipality from any claim and charge of verification and/orcontrol about it.
4.3 The Municipality will not be liable for any losses, damages, costs and charges, including any legal fees,
which may be incurred by the user as a result of using the Service.
4.4 The Municipality will not be liable to the user and/or its party entitled and to third parties for direct,
indirect or consequential damages, including losses and costs incurred as a result of suspensions orinterruptions or for the Service complete termination.

5. Confidentiality
5.1 The user acknowledges and agrees that radio frequencies and network traffic may be monitored in orderto maintain the performance of wireless network at an adequate level as well as to guarantee the proper useof the Service.

6. Privacy policy
6.1 Please refer expressly to the policy information.

7. Governing law and jurisdiction
7.1 These terms and conditions of use are governed by the Italian and EU law, where applicable. For anything
not expressly stated in this document, current regulations will be applied.
7.2 For all disputes that may arise in relation to these terms of use, including disputes about theinterpretation, effectiveness, validity and execution, it will be referred exclusively to the court of Florence.
7.3 If certain provisions contained in these terms and conditions are void and/or invalid and/or ineffective,
the remaining must still be considered valid and effective.

Direzione Sistemi Informativi - Comune di Firenze(Information Systems Department - Municipality of Florence)
LUCA BERTELLIComune diFirenze
11.05.2023
10:58:38
GMT+01:00

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