Arranged Tour Contract Section
Chapter 1
Article 1--

General Provisions

Scope of Application

01.01. The Arranged Tour Contract to be concluded between our Company and theTraveler shall be based on this Contract under the following terms and conditions. Any
matter not stipulated in this Contract shall be governed by ordinance or generally
established practice.
01.02. In cases where we conclude a Special Contract with the Traveler in writing
without violating the relevant law or harming the interests of the Traveler, such aSpecial Contract shall be given priority, notwithstanding the provision of the preceding
Paragraph.
Article 2-

Definition of Terminology

02.01. In this Contract, "Arranged Tour Contract" shall mean the Contract under which
we undertake to make arrangements at the request of the Traveler by representing
him/her, or acting as his/her intermediary, or playing an introductory role for him/her,so that he/she may be provided with services, such as transport and accommodation
offered by transport and accommodation facilities, etc., and other services related totravel (hereinafter to be referred to altogether as the "Tour Service").
02.02. In this Contract, "Inland Trip" shall mean trips planned for only inside Japan,and "Overseas Trip" shall mean trips other than inland trips.
02.03. In this Contract, "Tour Price" shall mean the expense paid by our Company forthe transportation charge, accommodation charge and other expenses payable to thetransport and accommodation facilities, etc. to arrange the Tour Service, plus thehandling charge of the Tour Service that is set by us (excluding handling charges foralterations and cancellation).
02.04. In this Section, "Communication Contract" shall mean the Arranged Tour

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Contract, which is concluded with the card member of the credit card company affiliatedwith our Company (hereinafter referred to as the "Affiliated Company"), by subscription
through telephone, mail, facsimile, or other means of communication, subject to priorconsent of the Traveler regarding the settlement of the credit obligation or liability heldby us, such as the Tour Price, etc., under the Arranged Contract on and after the due
date of such obligation or liability according to the separately provided card
membership rule of the Affiliated Company and also subject to payment of the TourPrice, etc. by the method specified in 16.02 or 16.05 hereunder.
02.05. In this Section, "Electronically Consented Notice" shall mean a notice issued in
acceptance of the subscription for the Contract and transmitted by means oftransmission, among the methods utilizing information-communication technologies,
via telecommunication lines connecting the computer, facsimile, telex or telephone(hereinafter referred to as the "Electronic Computer, etc.") being used by us with theElectronic Computer, etc. being used by the Traveler.
02.06. In this Contract, "Date Card Used" shall mean the date when the Traveler or our
Company is obligated to pay the Tour Price, etc. or execute refundable liability underthe Arranged Tour Contract.
Article 3-

Termination of Liability for Arrangements

03.01. When we have made arrangements for the Tour Service with the care of a goodmanager, the fulfillment of our liability based on the Arranged Tour Contract shallterminate. Therefore, even if contracts are not concluded with transport andaccommodation facilities, etc. due to such causes as capacity fully filled, shutdown,
inappropriate condition, etc., when we have fulfilled our obligations, the Traveler will be
required to pay to us the handling charge of the Tour Service (hereinafter to be referred
to as the "Handling Charge"). When the Transmission Contract has been concluded,
Date Card Used shall be construed to mean the date when we have informed theTraveler that we have not been able to conclude with the transport and accommodation
facilities, etc. the contract requiring them to provide the Tour Service.
Article 4-

Surrogate Arranger

There are cases where we may engage other travel agents, professional arrangers, or- 75 -

other helpers inside and outside Japan to make arrangements in whole or in part on ourbehalf in the implementation of the Arranged Tour Contract.

Chapter 2
Article 5--Conclusion of the Contract

Subscription for the Contract

05.01. The Traveler intending to conclude an Arranged Tour Contract with us will be
required to fill in specified particulars on the application form prescribed by us andsubmit it to us together with the Application Fee specified by us separately.
05.02. Notwithstanding the provision of the preceding Paragraph, the Traveler
intending to conclude a "Communication Contract" with us will be required to notify usof his/her credit card membership number and the contents of the Tour Service to be
subscribed.
05.03. The Application Fee specified in 05.01 shall be treated as part of the money
payable to us by the Traveler, such as the Tour Price, Cancellation Charge, etc.
Article 6-

Refusal of the Conclusion of the Contract

06.01. We may not accept the conclusion of the Arranged Tour Contract in the following
instances:(1) When there are inconveniences related to our business.
(2) If the Communication Contract is to be concluded, when the Traveler should become
unable to settle his/her liability related to the Tour Price, etc. in whole or in part
according to the membership rule of the Affiliated Company, due to such causes as thecredit card held by the Traveler has become invalid, etc.
Article 7- Time of the Conclusion of the Contract

07.01. The Arranged Tour Contract shall be deemed to have been concluded when we
have accepted the conclusion of the Contract and have received the Application Fee
specified in 05.01.

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07.02. Notwithstanding the provision of the preceding Paragraph, the Transmission
Contract shall be deemed to have been concluded when we have issued a notice to theeffect that we accept the application described in 05.02. However, in the case that an
Electronically Consented Notice is issued under the said Contract, the Contract shall bedeemed to have been concluded when the said notice has reached the Traveler.
Article 8-Special Rule Related to the Conclusion of the Contract

08.01. Notwithstanding the provision of 05.01, there are cases where we will conclude
the Arranged Tour Contract merely by accepting the conclusion of the Contract under aSpecial Contract entered into in writing without receiving payment of the Application
Fee.
08.02. In the case of the preceding Paragraph, the time of the conclusion of the
Arranged Tour Contract shall be clearly stated in the document described in thepreceding Paragraph.
Article 9-Special Rule Related to the Transport Ticket and Accommodation

Coupon, etc.
09.01. Notwithstanding the provisions of 05.01 and the preceding Article, 08.01, there
are cases where we will accept subscription by word of mouth when the Arranged Tour
Contract, aimed only at the arrangement of transport services or accommodation
services, requires us to deliver a document indicating the right to receive the offering of
the said Tour Service in exchange for the Tour Price.
09.02. In the case of the preceding Paragraph, the Arranged Tour Contract shall bedeemed to have been concluded when we have accepted the conclusion of the Contract.
Article 10-

Contract Document

10.01. Promptly after the conclusion of the Arranged Tour Contract, we shall deliver tothe Traveler a document (hereinafter to be referred to as the "Contract Document") that
describes particulars concerning the itinerary, contents of the Tour Service, the TourPrice, other conditions of the Tour and our Company's responsibility. There are cases,- 77 -

however, where we do not deliver the said Contract Document when we deliver a
document indicating the right to receive the offering of all the Tour Service, such astransport tickets, accommodation coupons and other services which we have arranged.
10.02. In cases where we have delivered the Contract Document described in thepreceding Paragraph, the scope of the Tour Service for which we are responsible formaking arrangements under the Arranged Tour Contract shall be as stated in the said
Contract Document.
Article 11-

Method to Use Information-Communication Technologies

11.01. When we have provided particulars to be entered in the said Document (to bereferred

to

as

the

"Particulars"

in

this

Article)

by

means

of

utilizing

information-communication technologies, we shall confirm that the said Particulars
have been recorded on the file equipped in the communication equipment being used by
the Traveler.
11.02. In the case of the preceding Paragraph, when the file for recording theParticulars is not equipped in the communication equipment being used by the Traveler,
we shall record the Particulars on the file equipped in the communication equipment
being used by our Company (limited to the file provided only for the exclusive use of theTraveler) and confirm that the Traveler has viewed the Particulars.

Chapter 3
Article 12--

Alteration and Cancellation of the Contract

Alteration of Contract Contents

12.01. The Traveler may request us to change the contents of the Arranged Tour
Contract, such as itinerary, contents of Tour Service, and other conditions of the
Arranged Tour Contract, etc., in which case we shall try to accommodate the Traveler's
request as far as possible.
12.02. In cases where the contents of the Arranged Tour Contract are changed at therequest of the Traveler, the Traveler will be required to bear the cancellation charges
and penalty payable to the transport and accommodation facilities and other expenses
required for changing the arrangements at the time when the said arrangements- 78 -

already completed are cancelled, and in addition, to pay to us the handling charge forthe change as prescribed by our Company. Furthermore, the increase or decrease of theTour Price arising from such changes of the Arranged Tour Contract Contents shallbelong to the Traveler.
Article 13-

Discretional Cancellation by the Traveler

13.01. The Traveler may cancel the Arranged Tour Contract in whole or in part at any
time.
13.02. When the Arranged Tour Contract has been cancelled under the provision of thepreceding Paragraph, the Traveler will be required to bear the expense paid in returnfor the Tour Service already received or the cancellation charges, penalty and otherexpenses payable to the transport and accommodation facilities for the Tour Service notyet offered, and in addition, to pay to us the handling charge for the cancellation asprescribed by our Company as well as the handling charge receivable by us.
Article 14-

Cancellation Due to Causes Attributable to the Traveler

14.01. We may cancel the Arranged Tour Contract in the following instances:(1) If the Traveler does not pay the Tour Price by the due date specified.
(2) In cases where the Communication Contract has been concluded, when the Traveler
has become unable to settle his/her liability related to the Tour Price, etc. in whole or inpart according to the membership rule of the Affiliated Company, due to such causes as
the credit card held by the Traveler has become invalid.
14.02. When the Arranged Tour Contract has been cancelled under the provision of thepreceding Paragraph, the Traveler will be required to bear the cancellation charges andpenalty for the Tour Service not yet offered as well as other expenses already paid andpayable to the transport and accommodation facilities, and in addition, to pay to us thehandling charge for the cancellation as prescribed by our Company as well as thehandling charge receivable by us.
Article 15-

Cancellation Due to Causes Attributable to Our Company- 79 -

15.01. When the arrangement for the Tour Service should become precluded due tocauses attributable to us, the Traveler may cancel the Arranged Tour Contract,15.02. When the Arranged Tour Contract has been cancelled under the provision of thepreceding Paragraph, we shall reimburse to the Traveler the Tour Price alreadyreceived after deducting the expenses already paid to the transport and accommodation
facilities, etc. in return for the Tour Service already offered to the Traveler as well as theexpenses payable from now.
15.03. The provision of the preceding Paragraph shall not prevent the Traveler fromclaiming compensation against us for the damage.

Chapter 4
Article 16--

Tour Price

Tour Price

16.01. The Traveler will be required to pay the Tour Price no later than the period
prescribed by our Company prior to the start of the Tour.
16.02. When the Communication Contract has been concluded, we shall accept paymentof the Tour Price by using the card of the Affiliate Company without obtaining theTraveler's signature on the voucher prescribed by us, in which case the Date Card Used
shall be considered as the date when we have informed the Traveler of the contents of
the Tour Service determined by us.
16.03. There are cases where we may change the Tour Price prior to the start of the Tour
when changes in the Tour Price have occurred due to such causes as the revision of thefares and charges by transport and accommodation facilities, changes in foreignexchange rates, etc.
16.04. In the case of the preceding Paragraph, the increase or decrease of the Tour Priceshall belong to the Traveler.
16.05. In the case that, when we have concluded the Communication Contract with the- 80 -

Traveler, expenses payable by the Traveler have accrued under the provisions of
Chapter 3 and Chapter 4, we shall receive payment of the said expenses by using thecard of the Affiliate Company without obtaining the Traveler's signature on theprescribed voucher. In this case, the Date Card Used shall be considered as the datewhen we have informed the Traveler of the amount of the expenses payable to us by theTraveler or the amount reimbursable by us to the Traveler. However, in cases where wehave cancelled the Arranged Tour Contract under the provision of Article 14, Paragraph
1 (2), the Traveler will be required to pay to us the expense, etc. payable to us by
him/her no later than the date set by us by the method prescribed by us.
Article 17-

Settlement of the Tour Price

17.01. In cases where the amount of the expenses paid by us to the transport andaccommodation facilities for arranging the Tour Service, which are to be borne by theTraveler, plus the handling charge (hereinafter to be referred to altogether as the "TourPrice Settled") does not agree with the amount already received as the Tour Price, weshall square the Tour Price promptly after the Tour finishes, in accordance with theprovisions of the following two Paragraphs.
17.02. If the Tour Price Settled exceeds the amount already received as the Tour Price,
the Traveler will be required to pay the difference to us.
17.03. If the Tour Price Settled falls below the amount already received as the TourPrice, we shall reimburse the difference to the Traveler.

Chapter 5
Article 18--

Arrangement for Organizations and Groups

Arrangement for Organizations and Groups

18.01. We shall apply the provisions of this Chapter to the conclusion of the Arranged
Tour Contract in cases where we have received subscriptions from two or more
Travelers who are to travel the same route at the same time by appointing a responsible
person to represent them (hereinafter referred to as the "Contract Representative").
Article 19-

Contract Representative- 81 -

19.01. Unless a Special Contract is made, we shall consider the Contract Representative
as the person holding all the power of representation concerning the conclusion of the
Arranged Tour Contract for the Travelers who compose his/her organization or group(hereinafter referred to as the "Constituent Member"), and we shall handle with thesaid Contract Representative transactions concerning the Tour business related to thesaid organization or group and the business specified in 22.01 hereunder.
19.02. The Contract Representative will be required to submit a list of the Constituent
Members or inform us of the number of the Constituent Members on or before the dateset by us.
19.03. We shall not be held responsible for the liabilities or obligations which theContract Representative assumes to the Constituent Members at present or theliabilities or obligations which the Contract Representative is expected to assume in the
future.
19.04. In cases where the Contract Representative does not accompany his/herorganization or group during the Tour, one of the Constituent Members appointed by
the Contract Representative beforehand shall be considered by us as the Contract
Representative after the start of the Tour.
Article 20-

Special Rule of the Conclusion of the Contract

20.01. When we conclude the Arranged Tour Contract with the Contract Representative,
there are cases where we accept the conclusion of the Arranged Tour Contract without
receiving payment of the Application Fee, notwithstanding the provision of Article 5,
Paragraph 1.
20.02. When we conclude the Arranged Tour Contract with the Contract Representative
without receiving payment of the Application Fee under the provision of the preceding
Paragraph, we shall deliver to the Contract Representative a Document written to that
effect, and the Arranged Tour Contract shall be considered to have been concluded when
we have delivered the said Document.
Article 21-

Changes by the Contract Representative- 82 -

21.01. When the Contract Representative has expressed a wish to change some of theConstituent Members, we shall accommodate his/her wish as far as possible.
21.02. The increase or decrease of the Tour Price arising from the change described in
the preceding Paragraph. as well as the expenses required for the said change shallbelong to the Constituent Members.
Article 22-

Escort Service

22.01. There are cases where we provide Escort Service at the request of the Contract
Representative by having a Tour Escort accompany his/her organization or group.
22.02. The contents of the Escort Service to be performed by the Tour Escort shall, in
principle, be the service required for conducting the Tour of his/her organization orgroup as a group, according to the itinerary determined beforehand.
22.03. The Service Hours of the Tour Escort for offering the Escort Service shall, in
principle, be from 8:00 to 20:00 hours.
22.04. When we offer the Escort Service, the Contract Representative will be required to
pay to us the Escort Service Charge prescribed by us.

Chapter 6
Article 23--

Responsibility

Responsibility of Our Company

23.01. In the course of implementing the Arranged Tour Contract, we shall be
responsible for compensating for the damage caused to the Traveler intentionally or
negligently by our Company or by our agent who has been engaged by us to makearrangements on our behalf under the provision of Article 4 (hereinafter referred to as
the "Surrogate Arranger"), but only in cases where notice has been given to us within
two years from the day immediately following the day when the said damage occurred.
23.02. In cases where the Traveler has suffered damage due to causes beyond the- 83 -

control of our Company or our Surrogate Arranger, such as act of providence, maelstromof war, civil commotion, suspension of Tour Services like transport and accommodation
facilities, orders from government and other public agencies, and others causes, weshall not be held responsible for compensation except in the case of the preceding
Paragraph.
23.03. With regards to damage caused to baggage as described in Paragraph 1,
notwithstanding the provision of the said Paragraph, we shall make compensation up to
the limit of ¥150,000 as a maximum amount per Traveler (except in cases where thesaid damage has been caused by us intentionally or due to our serious fault), only if wehave been notified of the said damage within 14 days in the case of inland trips andwithin 21 days in the case of overseas trips, respectively, counted from the day
immediately following the day when the said damage occurred.
Article 24.

-

Responsibility of the Traveler

24.01. If we have suffered damage due to the willfulness or fault of the Traveler, the said
Traveler will be required to compensate us for the said damage.
24.02. When the Traveler concludes the Customized Tour Contract, the Traveler will be
required to make efforts to understand the contents of the Customized Tour Contract,such as the right and obligation of the Traveler, etc., by utilizing the information
provided by us.
24.03. In order for the Traveler to smoothly receive the Tour Service described in theContract Document after the start of the Tour, the Traveler will be required to report
promptly to us or our Surrogate Arranger or the provider of the said Tour Service at the
Touring point if and when the Traveler should realize that the Tour Service is different
from the Contract Document that was offered.

Chapter 7-

Business Guarantee Bonds(In Cases of Not Being a-Security Member of the Association of Travel
Agents)
Article 25-

Business Guarantee Bonds- 84 -

25.01. The Traveler or the Constituent Member, who has concluded the Package Tour
Contract with us, is entitled to receive reimbursement from the Business Guarantee
Bonds deposited by us under the provision of Article 7, Paragraph 1 of the Travel
Agency Law in connection with the claim arising from the said transaction.
25.02. The name and place of the Deposit Office where we have deposited the Business
Guarantee Bonds is as follows:
(1)

Name:

(2)

Place:

Chapter 7-

Redemption Business Guarantee Bonds(In Case of Security Member of the Association of Travel Agents)
Article 25-

Redemption of Business Guarantee Bonds

25.01. We are the Security Member of theAgents (located at

Association of Travel(Name)(Address)

Tokyo) .

25.02. The Traveler or the Constituent Member, who has concluded the Package Tour
Contract with us, is entitled to receive reimbursement from the Redemption Business
Guarantee Bonds deposited by the

Association of Travel Agents which is

described

up

in

the

precedingParagraph,

to

the

maximum

amountofyen.
25.03. As we have paid our share of the Redemption Business Guarantee Bonds to the
Association of Travel Agents in accordance with the provision of Article 22, Paragraph
10 (1) of the Travel Agency Law, we have not deposited the Business Guarantee Bonds
based on Article 7, Paragraph 1 of the Travel Agency Law.

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