Wireless Communication

TW-800R-EXL
Instruction Manual V1.40

Please use this operation manual correctly on reading well. Please keep it carefully to be able to read
immediately, when required.

Table of Contents■General outline ........................................................1■Main part and accessories .....................................2■Safety concerns ......................................................4■Specification............................................................5■Network communication ........................................6■Name and function of each part .......................... 11■Setting ....................................................................12■How to use .............................................................15■Note on use ...........................................................19■Dimensional drawing............................................20■After service and Warranty ..................................21

TW-800R-EXL■General outline
This instruction manual describes "TW-800R-EXL" (hereinafter referred to as "receiver").
"TW-800R-EXL" is a receiver with LAN connection specification of TW-800 series.
"TW-800R-EXL" has XPort of Lantronics Corporation as a conversion module for LAN connection.
For XPort, if you would like to check the details that can’t be explained in this manual or more details,
please refer to the XPort manual published by Lantronics.
Also, the receiver can communicate with multiple TW-800T (hereinafter referred to as transmitter).
This instruction manual mainly describes the functions of the extension unit. For details about thefunctions of "TW-800R" and "TW-800T", please refer to the "TW-800R Instruction Manual".
<Feature>◆The receiver can communicate with multiple transmitters by doing “pairing”.
The number of transmitters which can register pairing to one set of a receiver does not have restriction.
Receiver doesn’t remember ID number of transmitter. (It cannot read from a receiver ID of the transmitter
which is registered pairing, and how many set pairing is registered.)◆The receiver outputs data received from the transmitter to the internal CPU → XPort in a dedicatedformat.
At the same time when data is output to the internal CPU → XPort, the buzzer sounds and the relay
output turns ON. (Buzzer ringing and relay output time depends on setting.)
The LAN output from the receiver depends on the XPort specification.
* "Pairing" used within this operation manual means the work which registers a transmitter and a receiver.

1

TW-800R-EXL■Main part and accessories
Receiver TW-800R-EXL

TW-800R-EXL ×1(Dipole antenna for ANT2 is set at shipment)*ANT2 is fixed by resin before shipment byregulation of FCC/IC in an applicable country.

Option・AC Adapter ADB24050-C (With connecting cable 1.8m)

Cable approx. 1.5m

Cable approx. 1.8m

2

TW-800R-EXL

・External antenna MB-13F (With magnet base/Coaxial cable approx. 1.5m)

Antenna approx. 22.5cm

Coaxial cable approx. 1.5m

*ANT2 is fixed by resin before shipment by regulation of FCC/IC in an applicable country.

3TW-800R-EXL■Safety concerns

Safety concerns(Be sure to read)To prevent human injury of user or damage in property from occurring, be sure to observe theprecautions shown below.
■ The degree in safety hazard and damage generated by the wrong usage while ignoring thedescriptions is classified by the following displays.

Warning

Using in an improper way while ignoring this pictorial symbol might cause a deathor serious human injury.

Caution Using in an improper way while ignoring this pictorial symbol might cause a human
injury or property damage.

■ About use environment and safekeeping environment●Because it may cause trouble and malfunction, characteristic deterioration, a fire, theelectric shock, please avoid the use at the following place and the safekeeping.
・The use at a place getting the direct rays of the sun and safekeeping
・The use at the place where a liquid and an alien substance, corrosive gas or flammable
Warning
gas may be in in a product and safekeeping
・A place and lamp soot having high moisture, dust, the use at the place with much sand andsafekeeping
・Use at the unstable place including the top of the stand which shook and the place thatdeclined
・Use at the place with the vibration■For handling this machine:●In the use that extremely high reliability affecting human life is required, please do not
become the use.
Warning■ During use, I outrun a power supply plug from an outlet, and, please ask store or us for repair
because it causes a fire, the electric shock when abnormality occurred.
●Do not use this product for the application needing the high reliability related to human
lives.
●Do not use this product in a place where it is uncertain about whether or not radio waves
reach.

When you use this machine, please be sure to read "cautions on safety and use" of "TW-800 operation
manual" before using it.

4TW-800R-EXL■Specification●TW-800 common specification
Items

Specification

Standard

2.4GHz Small electric power data communication system

Emission designation

F1D

Frequency band

2,403MHz-2,478MHz

Channel76CH

Modulation way

GFSK

Communication way

Simplex

Power of antenna

2.1mW●Receiver TW-800R-EXL
Items

Specification
RJ-45 Ethernet * 1
10BASE-T or 100BASE-TX (Auto sense determination)
Contact output * 1point (Terminal block:M3(2P))
Contact mechanism MOS-FET/1a
Rated load voltage AC/DC30V per point
Rated load current 0.5A per point

Interface

OutputBuzzer

Piezoelectric Buzzer 95dB/m

Display

Power source

LED for receiving (Green) * 1point(Combination lighting switch for pairing)
Power LED (Red) * 1point
Communication monitor LED * 5point
DC24V±20% (DC19-28V)
Terminal block: M3(2P)Consumption current

140mA or less (At receiving standby under 100mA)

Operating environment

Temperature 0-50 degree

Dimension

130W * 100H * 30D mm (Except projection)

WeightApprox. 450g

Humidity Under 80%

Dipole antenna (Diversity type)
Antenna*ANT2 is fixed by resin before shipment by regulation of FCC/IC in an
applicable country.

Power switch *1 point
6-position DIP switch for setting * 2point*SMA Connector antenna type for ANT2 is “M3.5-S SMA-P-MALE”
Switch●LAN specification
Item

Specification
Number of ports

1 portInterface
Ethernet port

1-BASE-T/100BASE-TX

Connector shape

RJ-45

Comm. speed

10/100Mbps

Compatibility

Ethernet Version2.0/IEEE802.35TW-800R-EXL■Network communication
In order to connect the receiver to the network, you first need to set the network settings according to the
network environment. For details of the setting method, refer to the attached "LAN Setting Manual for
TW-800R-EXL".
― Factory default settings ―IP address

192.168.3.100

Subnet mask

255.255.255.0

Default gateway

0.0.0.0

Port number

50001●Connector
For the connector use RJ45 type.

The pin specifications are shown in the following table.
Pin number

Signal name1

TX+［Transmission data(+)］

2

TX-［Transmission data(-)］

3

RX+［Receiving data(+)］

4

Unused5

Unused6

RX-［Receiving data(-)］

7

Unused8

UnusedPlease use the cable of the category 5 or higher standard.

6

1・・・・・・8

TW-800R-EXL

LED monitor

Activity LED

Link LEDOFF

No Activity

OFF

No Activity

Amber

Half duplex

Amber

10MbpsGreen

Full duplex

Green

100Mbps7

TW-800R-EXL●Communication Specification
Ethernet

Interface (According to XPort specification)

Interface

RJ-45 Ethernet 10BASE-T or 100BASE-TX（Auto sense determination）

Compatibility Ethernet Version 2.0/IEEE802.3
ProtocolTCP/IP, UDP/IP

Ethernet output data types are classified into two types: “Short data” and “Long data”.
Set the data type with DIP switch of the receiver. For details, refer to the setting of receiver in "Setting".
Long Data is short data added by extension region of 24bytes (Transmitter-specific data, etc.). Whenusing the extended region, please set to “long data”.
When not using the extended region, it is recommended set to “short data”.

Formatting short data (19byte)

Preamble

STX

Transmitter
ID number

Fastening information,
test switch battery
information

ETX

Checksum

Data name

Description

Byte

Preamble

FFH,FFH,FFH

3

STX

02H

1

Transmitter ID number
Fastening information,
test switch battery
information
ETX

ID number 10 digit is converted to ASCII data(Hexadecimal).
Example) ”010100004A”(30H,31H,30H,31H,30H,30H30H,30H,34H,41H)
2 byte ASCII data
Transmission Limit switch signal “01” (30H,31H)
Transmission test switch (Battery voltage OK) “02” (30H,32H)
Transmission test switch (Battery voltage low) “12” (31H,32H)
03H

10

2

1

Calculated XOR from “Transmitter ID” to “ETX”. And it isconverted to ASCII data for 2byte.
*Sample of Check sum calculated
Transmitter ID number : 010100004A
Tightening information : Transmission Limit switch signal “01”(30H,31H)
Check sum→(37H,37H)

Checksum82TW-800R-EXL

Formatting long data (43byte)

Preamble

STX

Transmitter
ID number

Fastening
information,
test switch
battery
informationData
variedaccordingto the typeoftransmitter
used

Maintenance
Data

Transmitter
Data

ETX

Checksum

Data name

Description

Byte

Preamble

FFH,FFH,FFH

3

STX

02H

1

Transmitter ID number

ID number 10 digit is converted to ASCII data(Hexadecimal).
Example) ”010100004A”(30H,31H,30H,31H,30H,30H30H,30H,34H,41H)

10

Fastening information,
test switch battery
information

2 byte ASCII data
Transmission Limit switch signal “01” (30H,31H)
Transmission test switch (Battery voltage OK) “02” (30H,32H)
Transmission test switch (Battery voltage low) “12” (31H,32H)

2

Data varied according to
the type of transmitter
used

Different depending on the transmitter type.
TW-800T: ”00000000000000000000” is displayed.
(30H,30H,30H,30H,・・・,30H,30H,30H)

20

Maintenance Data※

2byte ASCII data“00”(30H,30H) -“FF”(46H,46H)

2

Transmitter Data

2byte ASCII data
Normal “00”(30H,30H)Batteries need to be replaced “01”(30H,31H)

2

ETX

03H

1

Calculated XOR from “Transmitter ID” to “ETX”. And it isconverted to ASCII data for 2byte.
※This information is exclusive to the manufacturer. Details will not be disclosed.
Checksum2

Regarding the output data from receiver about battery level, "Test switch transmission (battery voltagelow)" is notified first, and then "Batteries need to be replaced" is notified when the battery level further
drops.

9

TW-800R-EXL

Communication specification between the receiver CPU and XPort
RS-232C communication is carried out between the receiver CPU and XPort.
Since the internal communication protocol is as follows, please refer to when checking XPortcommunication setting.
The RS - 232C protocol is as follows:
Items

Contents

Baud rate

19200bps/38400bps

ParityNone

Data length

8 bit

Stop bit

1 bit

Flow sequence

RTS CTS/none*You can change the baud rate and flow control settings, but please do not change the setting unless you
have a special reason.

10TW-800R-EXL■Name and function of each part
●Receiver TW-800R-EXL
8

9

6

10

11

1

Extension unit

Main body

7

This label is added
For FCC/IC.
4
2

3

5

1.Power switch

For power ON and OFF

2.Terminal block of
power source

Terminal block for power source of DC24V(M3)

3.DIP switch 1

DIP switch for setting (6 selection)

4.DIP switch 2

DIP switch for setting (6 selection)

5.Output terminal block

Photo-mos relay output terminal block(M3)6.RX light switch : Green(for Paring switch)

Led lights at receiving the signal from transmitter for OUT1 normally.
Also RX light switch is used for paring.

7.LAN connector

Connector for LAN (RJ-45)

8.Antenna

9.Buzzer

2 antennas for Diversity type. Antennas is dipole type.
One is all-in-one, one is possible to take off.
When it is set external antenna, it is set by means of taking off ANT2.
*ANT2 is fixed by resin before shipment by regulation of FCC/IC in an applicablecountry.
Buzzer sounds at receiving the signal from transmitter.
It is possible to set sounds on and off, or big and small.
Sound pressure 95dB/m

10.Led of Power(Red)It lights at power ON.

11.LED of communication
monitorIt is LED for monitoring communication situation.

11

TW-800R-EXL■Setting
It needs doing “pairing” a transmitter and a receiver before using. The number of transmitters which canregister pairing to one set of a receiver does not have restriction.
ID number of receiver is memorized in transmitter. Transmitter transmits the signal included ID number ofreceiver. Receiver can receive the signal attached ID number itself.
●Pairing (Registration)
1. Power Switch is turned on pushing the lighting switch.
To enter “Pairing mode” only 10 seconds with flashing the lighting switch for pairing.
The lighting switch for pairing.

Power switch

Pairing switch

2. You continue pushing the “pairing switch” over 3seconds of transmitter by a long and slender thing.
3. It is completed the pairing between transmitter and receiver, then the lighting switch of receiver isturned off.
4. It can communicate with transmitter being pairing, you turn off the power switch of receiver once.
It needs to do a “Pairing” for every transmitter when you need to register a number of transmitters.
●Delete the pairing
At receiver is not “Paring situation”, transmitter cancels the paring information (registration information ona receiver) when the paring switch is pushed over 3 seconds continuously. By this operation, transmittercan not communicate a receiver is registered “Paring”.

12TW-800R-EXL●Setting of receiver
You can set “relay output time”, “Double count protect time”, “Behavior of buzzer” by 6-position DIP
switch. Please set by your operation.
DIP switch 1 (Main body side)◆Buzzer ON/OFF
DIPSW

1

Buzzer does not soundON

Buzzer sounds

OFF◆Relay output time (4 kinds)
DIPSW

2

3

50ms

OFF

OFF

200ms

ON

OFF

400ms

OFF

ON

1S

ON

ON

DIP switch 1

DIP switch 2◆Double count protect time (4 kinds)
DIPSW

4

5

10ms

OFF

OFF

200ms

ON

OFF

1S

OFF

ON

2S

ON

ON

*When “Relay output time” is set 50ms and “Double count protect time is set 10ms, Buzzer sounds 50ms.
Buzzer sounds 100ms ordinarily.
◆Buzzer sounds Big/Small
DIPSW

6

Small

ON

Big

OFF

13

TW-800R-EXL

DIP switch 2 (Extension unit side)
DIP switch 2 - 1 and 2 of the extension unit set the communication speed and flow control of the internal
CPU ⇔ XPort.
In this receiver, since the setting between built-in CPU and XPort is done at the time of shipment, if there
is no special reason, please do not change the setting.
◆Baud rate setting
DIPSW

1

(38400bps)(ON)

19200bps

OFF<-Factory setting (Please do not change)◆Flow control
DIPSW

2

Flow control no using

ON

Flow control (RTS/CTS) using(OFF)<-Factory setting (Please do not change)◆Ethernet output data type setting
The data size varies depending on the set values.
For details of each data format, refer to “Network communication”.
DIPSW

5

Long data

ON

Short data

OFF<-Factory setting*DIP switch 2 - 3, 4 and 6 are not used.
*Caution
・When the signal from another transmitter is received while the receiver was carrying out the relay output,
the relay output for transmitters received later is not performed. LAN output is performed respectively.
・When a receiver receives the signal from same transmitter during double count prevention time, relay
output time, and buzzer sound, a receiver does not process a signal but transmits the "BUSY" signal to atransmitter.
When a transmitter receives “BUSY” signal to a receiver, Green LED of transmitter flashes 4 times.
・When the signal from another transmitter is received while buzzer of receiver sounds, the buzzer
sounds for transmitters received later is not performed. LAN output is performed respectively.
・The receiver holds the data from a transmitter until each processing (a relay output and the prevention
from a double count) is completed. A limit is among the quantity which a receiver can hold temporarily,
and when the signal from the transmitter exceeding the number of maintenance limits of another ID istransmitted before each processing was completed, a receiver may transmit the "BUSY" signal to atransmitter.
(When a transmitter receives “BUSY” signal to a receiver, Green LED of transmitter flashes 4 times.)
When you set up relay output time and double count prevention time in long time, please be careful.
14TW-800R-EXL■How to use
1. Power switch of receiver is turned on. Please confirm the LED situation as turning off.
When the LED for receiving turns on, the transmitter is not registered by pairing. Please make a pairingwith transmitter.
LED for receiving (Green)(Lighting switch for pairing)
LED (Green & Red)

2. The transmitter transmits the signal when the limit switch is turned on.
When the communication is done normally, receiver output LAN output and receiver sounds the buzzer
and output relay output according to setting. Green LED of transmitter turns on 1 time.
When the communication is not done normally, receiver doesn’t move.
Red LED of Transmitter flashes 10 times
While the receiver output relay output or while receiver is in double count protect time or while buffer ofreceiver is full, receiver transmit the “BUSY” signal to transmitter. When the transmitter receives the“BUSY” signal, the Green LED of transmitter is flashed 4 times.

Transmitter

ReceiverCommunication OK

Green LED 1 time flashing

LED 1 time flashing

Communication NG

Red LED 10 times flashing

－

BUSY

Green LED 4 times flashing－

Buzzer sound time is usually for 100ms.When the relay output is set 50mses and double count protect
time is set 10mses, Buzzer sound time is 50msec.
`*When the transmitter is not done “Pairing” transmits, Red LED will be flashing 3 times.

15

TW-800R-EXL●Test switch
There is a test switch for checking the battery and communication. When the transmitter transmits thesignal by test switch not limit switch, receiver doesn’t output relay output. But LED of the receiver only
turns on. Also, transmitter make a checking the battery at pushing the test switch. You can know thebattery situation by transmitter LED and receiver LED.
The test switch also can be used as a pairing switch. A long press on the test switch (3 seconds or more)
resets the pairing with the receiver and prevents communication with the registered receiver. Whenpairing is reset by mistake, perform the pairing procedure again.

Test switch

Transmitter

ReceiverCommunication check

OK: Green LED 1 time flashing
NG: Red LED 10 times flashing

LED 1 time flashing

Battery power low level

Red LED 1 seconds lighting

LED 2 times flashing*Transmitter displays the situation of battery power low level after transmitter displays
communication check result (OK or NG).

16

TW-800R-EXL●Battery level notification function
The battery level notification function notifies the battery level status in two stages.
①Notification of low battery level with test switch: It is possible to check the battery level with the test
switch.When the battery is low, the red LED will light for 1 second.
②Battery replacement notice: If the battery level is lower than in ① and the battery needs to be
replaced, the green LED flashing after transmission will change to an orange LED flashing.
When the orange LED blinks, please replace it with a new battery immediately.
When you replace the battery with a new one, the LED on the transmitter will return to green from thesecond and subsequent transmissions.
Regarding the output data from receiver about battery level, "Test switch transmission (battery voltagelow)" is notified first, and then "Batteries need to be replaced" is notified when the battery level further
drops.

For transmitters that support the battery level
notification function(battery replacement notice),■ is printed on the sticker.

17TW-800R-EXL●Communication Monitor
The receiver body has a monitor LED that displays the communication status between the internal CPU
and the XPort, and displays the following depending on the communication status.

LED

Explanation

TXD(Green)

The green LED lights up while sending data.

RXD(RED)The red LED lights up while data is being received.

*Since Buffer / RTS / CTS monitor LED is not used, it is always off.

18

TW-800R-EXL■Note on use■Caution for communication
・If the transmitters transmit at the same time without any difference of 1 msec, one receiver can receive
up to four transmitters.
・The receiver has a buffer that temporarily holds the data sent from the transmitter. The buffer can holdup to 5 data. While buffer of receiver is full, receiver transmit the “BUSY” signal to transmitter. Even if thetransmitter transmits the data in this state, the data can not be output to the LAN from the receiver, so it
is necessary for the connected external device to receive the data promptly.

■Caution for “Paring”
The number of transmitters which can register pairing to one set of a receiver does not have restriction.
Receiver doesn’t remember ID number of transmitter. It cannot read from a receiver ID of the transmitter
which is registered pairing, and how many set pairing is registered.

■Caution for wireless Law○Radio device in this product has been certified by the Radio Law. It does not need a license of radio
stations according to using this product.
○Do not use it close to a person with a cardiac pacemaker.
Electromagnetic interference may affect it, putting his/her life at risk.
○Do not use it close to medical equipment.
Electromagnetic interference may affect the cardiac pacemaker to cause loss of human life.
○Do not use it close to an electric oven.
Electromagnetic interference may affect the medical equipment to cause loss of human life.
○Radio device in this product has been certified by the Radio Law. Do not disassemble or modify thisproduct.

■Caution for Radio Interference with 2.4GHz Wireless communication
Take the following precautions for communication by 2.4GHz wireless communication.
Within this product's frequency range, industrial, scientific, and medical equipment, such as electric oven, as
well as RFID premises radio stations (license required) and specified low power radio station and ham radio
station (license not required) used in factory manufacturing lines are operated.

○Before using this device, confirm that no RFID premises radio station, specified low power radio station, or
ham radio station is operating close to it.

○If this product caused radio interference with an RFID premises radio station, immediately change theproduct's frequency or stop radio emission, and contact representative for actions to take to prevent cross talk.

19

TW-800R-EXL■Dimensional drawing●Receiver TW-800R-EXL

20

TW-800R-EXL■After service and Warranty
If something is wrong. If you should find anything wrong with the machine when using it under normal
conditions, check the warranty and repair regulations and contact the outlet store through which you
purchased the product or our Sales Office. The latest warranty and repair regulations can be found on
our website.
〔Warranty Regulation〕
This regulation (hereinafter referred to as the "Regulation") is for post-shipment warranty provided by
HERUTU ELECTRONICS CORPORATION (hereinafter referred to as the "Company") so that you can
use the Company's product you have purchased with confidence. The Regulation does not apply to
special order products (custom products). In addition, purchased products shall be subject to the relevant
manufacturer's warranty regulations, and the Regulation shall not apply.
Please note that in the event that the product you purchased comes with an instruction manual that
describes the Company's old repair regulation, the latest Regulation will still apply.
1. Warranty period
Unless otherwise specified, the warranty period shall be "up to thirteen months from the date of shipmentof the product by the Company". During the warranty period, the Company will replace the product with a
new one or repair it free of charge in accordance with the provisions of the Regulation.
In addition, if a failure occurs during the warranty period due to the Company's responsibility and the
product with the failure (hereinafter referred to as the "Product") is replaced with a new one or repaired
free of charge, the warranty period of the Product will be “thirteen months from the date of initial shipmentof the Product, or six months from the date of shipment of the Product that has been replaced or repaired,
whichever comes later”.
The warranty period for paid repairs shall be in accordance with the provisions of the Company's
repair regulation.
2. Warranty scope
If a failure occurs during the warranty period due to the Company's responsibility, the Company will
replace the product with a new one or repair it free of charge.
Even within the warranty period, the warranty does not apply in the following cases:A) In the event of failure or damage caused by improper handling by the customer, such as dropping
or impact during transportation or movement by the customerB) In case of failure due to disassembly or modification of the main unit by the customerC) In case of natural disasters such as fires, earthquakes, floods, and in case of failure or damage
due to abnormal voltage
D) In case of failure caused by failure of equipment other than the Company's designated equipment
connected to the ProductE) In case of failure of the Product's accessories (AC adapter, antenna, connection cable, etc.)
F) If damage is caused by the failure of consumables or limited-life parts included in the Product:
1.

Consumables: Batteries (rechargeable, batteries, dry batteries, button batteries, etc.), recording21

TW-800R-EXL

media (SD cards, etc.)
2.

Limited-life parts: Various switches (limit switches, push button switches, etc.) and various
sensors3.

Other items that are worn out or have a service life due to use

If consumables or limited-life parts fail, we will replace or repair the parts for a fee.
G) In case of failure caused by handling contrary to the usage and precautions described in the
instruction manual of the ProductH) If repaired, adjusted, or improved by elsewhere other than the Company
I)

If the Company is unable to reproduce the failure

3. About repair of the ProductPlease note that repairing the Product requires equipment such as measuring instruments and tools, so
the Company will handle it as a pick-up repair service at the Company.
4. About the shipping cost for replacement or repair of the Product
Shipping charges for sending the Product to the Company or a distributor, as well as shipping charges forsending the Product that has been replaced or repaired by the Company or the distributor to thecustomer, will be borne by the Company or the distributor.
5. Disclaimer
The Company is not responsible for any direct or indirect damages or monetary loss caused by failure of
the Product or its use.
6. Additional notes
Please note in advance that the information of the Product described on the Company's website and in
the catalogs, instruction manuals, technical materials, and other materials provided by the Company are
subject to change without notice to customers.
〔Repair Regulation〕
This regulation (hereinafter referred to as the "Regulation") shall be applied to paid repair service(hereinafter referred to as the "Service") provided by HERUTU ELECTRONICS CORPORATION(hereinafter referred to as the "Company"). The Regulation does not apply to special order products(custom products). In addition, purchased products shall be subject to relevant manufacturer's repair
regulations, and the Regulation shall not apply.
Please note that in the event that the product you purchased comes with an instruction manual that
describes the Company's old repair regulation, the latest Regulation will still apply.
1.

Subject of the Regulation

The Service is provided for the Company's products that are "beyond the scope of the warranty specified
in the warranty regulation" and "from the sales start date to the end date of the repair period (seven years
from the production end date)". However, please note that the end date of the repair implementation
period may be earlier depending on the availability and procurement status of repair parts.
22TW-800R-EXL

2.

Establishment of contract

The contract shall be established when the customer approves the quotation presented by the Company
and issues an order form before the end of the repair implementation period.
3.

Purpose of the Service

The Company will provide the Service for the purpose of repairing the function and performance of theCompany's product used by the customer if it fails beyond the scope of the warranty specified in thewarranty regulation. Please note that the Service requires equipment such as measuring instruments andtools, so the Company will handle it as a pick-up repair service at the Company.
4.

Usage fee for the Service

The usage fee for the Service shall be the total of the following fees:A) Repair service fee
The repair service fee is the total amount of technical fees, parts costs, other expenses incurred, andapplicable taxes associated with repairing the Company's product (hereinafter referred to as the"Product for repair") that the customer wishes to repair.
B) Shipping fee (including the cost of packaging boxes)
The Company kindly asks that customers bear the shipping costs for sending the Product for repair to
the Company and for returning it from the Company. However, in the event that the Product for repair issent by payment on delivery by the customer, the shipping cost will be included in the Service charge.
5.

Warranty period and scope of the Product for repair

The warranty period for the Product for repair is "up to six months from the date of repair completion".
However, please note that failures other than the repaired parts (repaired places or replaced parts) are
not covered by the warranty of the Product for repair. In addition, if a failure occurs due to the Company's
responsibility within the warranty period, the Company will again repair the product free of charge.
6.

Handling of repair parts
A) In order to provide the Service stably for a long time and to promote environmental protection,etc., the Company may use recycled parts or alternative parts at the time of repair at its
discretion.
B) The Company may, at its own discretion, collect the removed parts for the purpose of recycling or
analysis at the time of parts replacement through the regulation of the Service. Please note thatthe collected parts are the property of the Company and will be recycled, used or discarded at its
discretion.

7.

Estimate for the Service

The estimate for the Service is basically free of charge. However, if the Company is unable to reproduce
the failure, it will not be able to carry out repairs and will not provide an estimate. If a technicalinvestigation is required to reproduce the failure, the Company will estimate the cost of reproducing the
failure.

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TW-800R-EXL

8.

Return of unrepaired product

If the Company does not estimate the cost of the Service due to reasons such as being unable toreproduce the failure, it will return the Product for repair to the customer.
In addition, if the customer does not place an order within three months from the date of creation of
the quotation, or if the customer does not accept the quotation and the customer expresses an intention
not to carry out the repair, the Company will assume that the customer has canceled the request for theService, and the Company will return the Product for repair to the customer without carrying out the
repair.
In addition, if a shipping fee is incurred for returning the product, it will be borne by the customer.
9.

Handling of personal information

The Company will properly handle personal information such as names and addresses being provided inaccordance with the privacy policy posted on the Company's website.
10. Compensation for damages
A) The responsibility of the Company for providing the Service shall be limited to the matters andcontents specified in the repair regulation, and shall not include any damages incurred by thecustomer due to special circumstances (including loss of profits of the customer and damages
based on claims for compensation made by third parties against the customer) and damages
caused by the customer being unable to use the product due to a failure or defect of the Productfor repair. However, this does not apply if the damage was caused by the Company's willful
misconduct or gross negligence.
B) Even if the Company is liable to the customer for damages in connection with the regulation of
the Service, the Company's liability shall not exceed the amount equivalent to the value of the
Product for repair, except in cases of willful misconduct or gross negligence on the part of theCompany. The value of the Product for repair shall be calculated based on the residual value
after depreciation or the price of products with equivalent performance sold in the market at thetime of damage.
11. Additional notes
A) The Company cannot restore stickers, LCD protective sheets, and coloring applied to the outercasing parts that you have attached yourself. In addition, if advertisement stickers were affixed at
the time of sale, they cannot be newly prepared as repair parts when replacing the outer casing
parts. After replacing the outer casing parts, the advertisement stickers will be returned without
being affixed.
B) Please note in advance that the information of the Product on the Company's website and in the
catalogs, instruction manuals, technical materials, and other materials provided by the Company
are subject to change without notice to customers.

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HERUTU ELECTRONICS CORPORATION
422-1 Higashimikata-cho, Kita-ku, Hamamatsu, Shizuoka, 433-8104 Japan(Sales dept) TEL.+81-53-438-3555
Website URL https://www.herutu.co.jp/en/

FAX. +81-53-438-3411
E-mail info@herutu.co.jp