SUCCESS STORY
Bruce PowerIndustry• Nuclear energy

Solutions• OpenText™ Content Suite• OpenText™ Brava!™

Results
Audit trails ease proof ofcompliance, reducing risk
Convenient access, reliable
records enhance collaboration
Single source of truth supports
procedure adherence, worker
safetyAbundant data informs
predictive maintenance for assets
Digital transformation supports
innovation

Nuclear power provider welcomes
digital transformation
Bruce Power demonstrates compliance, enforces procedures,and manages critical collaboration with OpenText™ Content Suite“With OpenText, I have asecure, stable platform …
For our innovation
roadmap, it’s a reallystrong starting point.”
Sarah Shortreed

Chief Information Officer
Bruce PowerNuclear power provider welcomes digital transformation

Nuclear energy generation is an intense business—in assets,regulation, and critical infrastructure status.
“The most important thing for us as a business model is to operatea safe environment and deliver the power we committed to deliver,”says Bruce Power Chief Information Officer Sarah Shortreed.

Critical Power and Communication
Bruce Power generates nearly one-third of Ontario’s power. To sustain
safe delivery and comply with industry regulations, the energy
provider relies on four critical applications that drive the business:
asset, finance, content and project management. Every day, close to
4,000 Bruce Power professionals work within these systems planning
multi-million-dollar construction projects, checking equipment health,and much more. “Those systems interact all day long,” Shortreed
says. “At the end of it, the information must be stored as corporate
records, often for the life of the facility.”
Bruce Power runs eight CANDU (CANada Deuterium Uranium) reactors
on the Lake Huron shoreline. Some plants were constructed in the1960s and will be retrofitted to stay in service into the 2060s. “That’s
a long time to keep digital files in a readable form that will lastthrough all of the inspections and history of the plant,” Shortreed
notes. “It’s an interesting challenge for us in terms of content.”
In addition to long-term storage, employees need reliable, convenient
access to operation guidelines. Procedure adherence is a core
performance factor, listed as such on tags hanging from every
employee lanyard. “We need to execute work the same way every
time and the same way no matter who is doing it,” Shortreed says.

Simply working in an industrial environment can complicate matters.
The length of a turbine is equal to a couple of football fields andthere are four turbines in a large building. “Distance starts to drive
how you want the information to appear,” Shortreed relates. “You
don’t want to forget a procedure document needed to perform
your work on the other side of that ten-minute walk.”

CIO Duties and Obligations
In her executive position at the nuclear plant, Shortreed accepts
responsibility to ensure technology—including content management—
supports enterprise priorities of security and innovation. “CIOs havea duty to be the conscience of the organization,” she says. “Wehave an obligation to procure and install highly secure, highly
enterprise-grade products in our infrastructure.”
Furthermore, implementation and management requirements mustmatch company resources. “I don’t have a team of 20 content
management people; I have a team of two,” Shortreed relates. “Wehave to think about how to best leverage their skills.”
For both security and manageability, Shortreed and her team turnedto OpenText, Canada’s largest software provider. “CIOs have to lookout for technology trends and pick the right players,” she says. Asa comprehensive, integrated platform, OpenText™ Content Suite helps
organizations securely manage the entire lifecycle of information
across the enterprise, from capture, classification, and management
to storage, archival, and disposition. Shortreed continues: “I don’t
think we can underestimate large, robust platforms like OpenText’s
where a considerable investment has been made in the security ofthe product.”“We’ve found in ourrelationship withOpenText that we’vebeen able to get
support, training,and learn a lot oflessons about how
to do the installs.”
Sarah Shortreed

Chief Information OfficerBruce PowerNuclear power provider welcomes digital transformation

Powerful Content Management
To support safe power delivery and encourage innovation at Bruce
Power, the critical infrastructure provider is digitally transforming
content management and other applications with OpenText Content
Suite. In the highly regulated, asset-intensive environment of a nuclear
power plant, Content Suite supports proof of compliance, procedure
adherence, asset maintenance, and more.

ComplianceWith Content Suite, Bruce Power easily shares files with partnershipnetworks, including construction companies or government agencies
such as the Canadian Nuclear Safety Commission (CNCS). “A big
chunk of our communication is with regulators asking who did
work, what they did, and how we can prove it,” Shortreed says. “It’simportant that we maintain our records and make them available toregulators, employees, and staff members.” Content Suite enables
implementation of standard policies governing how content is usedand audit trails for demonstrating corporate compliance, minimizing
the risk of costly fines or litigation.

Procedure Adherence
Consistent, convenient access to procedure documentation throughContent Suite energizes Bruce Power’s mission to deliver reliable
operations, according to Shortreed. “Procedure adherence is whatallows us to maintain a safety and a performance culture that keeps
our equipment in the highest performing order, as expected.”

Simply working in an industrial environment can complicate
matters. Though a number of employees obtain information directly
through Content Suite, staff members working in the field receive
prepackaged procedural guidelines from an internal assessment
group. Work orders viewed on a tablet appear with appropriate
procedures already attached. The ready resource supports uniformity,efficiency, and certainty. “As we build work packages and equip
our field staff, we’re constantly thinking about ways to improve
efficiency, given the large scale of the site and also the number ofchecks and balances you go through working in a zoned nuclear
environment,” Shortreed says. “We are looking for real-time
information employees can use as decision-making devices.”

Asset Maintenance“Protecting assets with proper physical and cyber security, andmaintaining the life and health of those assets is somewhat uniqueto our industry and a big business driver for us,” Shortreed says.
Bruce Power uses predictive maintenance techniques to ensureservice continuity and control expenses. Content Suite supports
predictive maintenance with abundant, reliable information. Shortreed
explains, “The more data we have about predictive maintenanceand health of the equipment, the better we can then design ourmaintenance programs and meet the needs of the corporation.”

Nuclear power provider welcomes digital transformationCorporate Knowledge and Growth
Other records maintained in Content Suite support operationenhancement. For instance, records regarding station condition shareobservations in the field, including comparisons to standards andpotential improvements. “We use those records as part of a learningorganization to build our environment,” Shortreed says. “It’s useful
to document the changes and why they came about so we can growas a company.”

Digital Disruption and Transformation
Even highly regulated, traditional organizations are acting as digital
disrupters—using innovative tools, methods, and platforms to alter
service and how it is delivered, especially for today’s users with highdigital expectations and acceptance. “Bruce Power is in the processof installing disruptive technologies,” Shortreed says. “That means
we need to free up money.” She offers advice for other organizations
on the digital disrupter path: Think of information technology as asmall business. “You have to say, ‘If I’m investing in my business,
what am I going to divest and what am I going to invest in?’ That’s
how you make the time, technology, and the money that allows you
to make a digital transformation,” she says.

She also credits OpenText with transformation assistance. “We’ve
found in our relationship with OpenText that we’ve been able toget support, training, and learn a lot of lessons about how to do
the installs.” Together, they are executing Bruce Power’s contentstrategy. “With OpenText, I have a secure, stable platform ... For
our innovation roadmap, it’s a really strong starting point.” Shecontinues, “And, we’re not investing in new technology that we’ve
never heard of before. We’re saying, “How can we start from thatand give our clients something they never even thought theyneeded before?”

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
Customer stories
opentext.com/contact
Twitter | LinkedIn
Copyright © 2021 Open Text. All Rights Reserved. Trademarks owned by Open Text.
For more information, visit: https://www.opentext.com/about/copyright-information
06.21 | 18350.EN