Times PAY

Resetting a Locked AccountYour account will be locked after 6 consecutive failed attempts to log in to the Times PAY App.
1. If the error message, Your account has been locked, is displayed, or
2. If your account has not been locked but you have forgotten your password:
We will issue a temporary password to unlock the account and send it to you via email.
You will be able to log in after unlocking your account using the temporary password you receive.

● Send an email with a temporary password to unlock your accountTouchat the bottom of the login screen to proceed

to the password reset screen.
1 Enter the ﬁrst 4 digits of your order code(alphanumeric characters).
Your order code is printed on your receipt or in parentheses
as part of your Shop ID on your Payment Statement.

1

2 Enter the email address that you registered.
The temporary password can only be sent to theemail address you registered.
To reset your password, you will need your email address(the address you speciﬁed when you registered using theweb management screen or on your application form).

2

3 When you tap Reset password,
you will receive an email containing a temporary password.
After conﬁrming the details in the email, pleaseproceed to the Login screen.

3⇒ Reverse side: How to Reset Your Times PAY
App Password

連絡先Times PＡＹ サポートセンター（年中無休 / 10：00〜20：00）

ＴＥＬ0570 - 08 - 9240

The Times PAY Support Center is available in Japanese only.

Times PAY

How to Reset Your Times PAY App Password
Note: After entering your login ID,
please follow steps 1 to 9 below.

A

1 Check the Show password box.

The password will appear as you type.

2 Enter the temporary password (8 digits) you received
in the email.
After entering the temporary password, please conﬁrm
that it has been entered correctly (taking special care withuppercase letters and symbols).

2

3 Check that the ID and password have been entered andthat the button 3 has changed to yellow, then tap the button.

1
3

4B

4 Tap OK.
5 Check the Show password box.

The password will appear as you type.

6

6 Enter the temporary password you received in the email.

57 Enter the password you will use from now on.
The password should be at least eight digits long andmade up of a combination of three types of characters:
uppercase letters, lowercase letters, numbers, and symbols.
It will not be possible to use any of your three mostrecent passwords.

78 Enter the same password as 7 .

8

9 Check that the button 9 has changed to yellow.
When you tap the button after conﬁrming,
your password will be changed, and you will beable to log in as usual.

9Reference: Inputting Characters Using the Keyboard

×

Note: This is not the button you use toswitch to uppercase letters.
10 This is the button you use to shift to uppercase letters.
After you input an uppercase letter, the keyboard automaticallyswitches back to lowercase letters.

10×11

12

11 This is the button you use to switch to numbers and symbols.
To return to the alphabet keyboard, tap the ABC button thatappears in the same position.
12 Tap here to add a dot.

連絡先

Times PＡＹ サポートセンター（年中無休 / 10：00〜20：00）

ＴＥＬ0570 - 08 - 9240

The Times PAY Support Center is available in Japanese only.