(Version : May 2024)

Luggage transport for stage trips in the Grand Duchy ofLuxembourg
1.

What is it about?

The MoveWeCarry.lu service offers the transport of any bag or piece of luggage 1 for your travels instages in the Grand Duchy of Luxembourg.
While you are cycling or walking through the country, your luggage will be dropped off by ourservice provider in the morning after 10am (1000hrs) and will be waiting for you at 4pm (1600hrs) at
your next stop.

2.

Which addresses are bookable?

The new luggage transport service can be booked to transport any travel luggage from one
commercial accommodation offering overnight stays in return for payment (hotels, campsites, youth
hostels, holiday cottages) to another, and therefore excluding private addresses. 23.

How to book?

Reservations can be made 7 days a week, 24 hours a day, until midnight of the day before the day oftransport either online at www.movewecarry.lu or by telephone on (+352) 28 10 888
The reservation can be made by the customer himself or by his landlord or by a travel agent.
For each booking, the customer or the intermediary who has booked for him/her will receive aconfirmation by email.

4.

How much does it cost?

For the year 2024, the services of movewecarry.lu are provided at the price of 12€ per baggage andper transfer (all taxes included), and this 7 days a week from April 1st to November 30th.

suitcases, backpacks, bicycle bags, travel bags, ..., excluding any object that has no connection with a leisuretrip (furniture, drones, bicycles, tools, household appliances, etc.) and excluding individuals or animals!
Each piece of luggage must not exceed 20 kg!
2L’enlèvement ou le dépôt vers une adresse privée au Luxembourg est accepté si la destination ou laprovenance des valises est un hébergement commercial.
15.

How do I prepare my luggage for the trip?

In order to identify the luggage to be transported, the website www.movewecarry.lu allows you togenerate a "luggage tag" at the time of booking, to be printed on a simple A4 sheet and stuck on thepiece of luggage.
The luggage must not contain any objects that could endanger other people or the vehicle used fortransport.

6.

How does it work?

In concrete terms, once the reservation has been made and your luggage has been identified withthe printed "luggage tag", our service provider will come to your accommodation after 10am withthe reference number indicated in your confirmation. You or your landlord will hand over theluggage to be transported, which will be dropped off at the address agreed upon during thereservation before 4pm.
Pick-up or drop-off at a railway station, airport or any other public place will only be done on request
to the service provider and according to a special tariff provided for this purpose, as long as thedestination or the origin of the luggage in Luxembourg is a business accommodation as described inpoint 2.

7.

Important notes

In order to guarantee the collection and delivery of your luggage, a person must be physicallypresent (you or your accommodation provider) and be able to be contacted by telephone when theluggage is collected at the place of departure and when it is deposited at the place of destination.
You will have undertaken to do this at the time of booking.
If no one is present and cannot be contacted at the time of collection, the Baggage will remain at thepoint of departure and the full amount paid will not be refunded ("no-show").
If no one is present and no one can be contacted when the luggage is dropped off at the destination,
our service provider will take your luggage to his depot (Voyages Emile Weber, Z.A. Reckschleed L5411 Canach), where you can collect it.
Reservations can be cancelled by telephone on +352 28 10 888. Cancellations can be made free ofcharge until 23:59 on the day before the day for which a reservation was made. The full amount will
be refunded to the customer, provided that the customer provides his or her bank details. For
cancellations made on the day of the scheduled transfer, there is no refund.
Number of baggage items indicated at the time of booking: If the total number of baggage items
for a booking located at the pick-up location is greater than that indicated at the time of booking, nobaggage items for the said booking will be transported.

8.

Are there any exceptions?

-Transport of individuals: for reasons of liability and insurance, the transport of individuals is notpossible.

-Transport of bicycles: although in principle transport is limited to the transport of travel bags orsuitcases, the transport of bicycles is possible on request to our service provider.
-Arrival/departure at the railway station or airport: the collection or deposit of luggage at a railwaystation, airport or any other public place will only be done on request with our service provider andaccording to a special tariff provided for this purpose, as long as the destination or origin of theluggage in Luxembourg is a commercial accommodation.

9.

Who is responsible for my luggage?

We advise you not to include currency or valuables in your luggage.
In any case, the liability of our service provider in case of damage, loss or theft of the luggage
entrusted to him is limited to an amount of 2.000 € per piece of luggage.
For further information, please refer to the general conditions of "MoveWeCarry.lu delivered byVoyages Emile Weber s.a.r.l.".