TechSmith Accessibility Conformance Report
International Edition(Based on VPAT® Version 2.4)

Name of Product/Version: TechSmith Online Support Documentation
Report Date: 12/7/2021
Product Description: Our online support documentation consists of the following
elements: Tutorials, Online Help, and Technical Support articles.
Contact Information: support@techsmith.com
Notes: Responses to 602.3 (Support Docs) are focused on supporting online
help materials for TechSmith products, including Tutorials, Online Help, and TechSmith
Support Articles. Responses to 501 Software and 504.2 Authoring Tool are contained
within the respective software and product VPATs. All responses are focused on theconformance level of our Electronic Docs and Tutorials website.

__________________________________“Voluntary Product Accessibility Template” and “VPAT” are registeredservice marks of the Information Technology Industry Council (ITI)

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Evaluation Methods Used: An in-house manual evaluation performed using theoperating systems built-in screen magnifier, contrast settings, and other native
accessibility features.
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline

Included In Report

Web Content Accessibility Guidelines 2.0

Level A (Yes)
Level AA (Yes)
Level AAA (No)Level A (Yes)
Level AA (Yes)
Level AAA (No)Web Content Accessibility Guidelines 2.1

Revised Section 508 standards published January 18, 2017 and corrected January 22,
2018

(Yes)

EN 301 549 Accessibility requirements suitable for public procurement of ICT products
and services in Europe, - V3.1.1 (2019-11)

(No)

Terms
The terms used in the Conformance Level information are defined as follows:● Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets withequivalent facilitation.
● Partially Supports: Some functionality of the product does not meet the criterion.
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● Does Not Support: The majority of product functionality does not meet the criterion.
● Not Applicable: The criterion is not relevant to the product.
● Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.x Report
Tables 1 and 2 also document conformance with:● EN 301 549: Chapter 9 - Web, Sections 10.1-10.4 of Chapter 10 - Non-Web documents, and Sections 11.1-11.4 and 11.8.2 ofChapter 11 - Non-Web Software (open and closed functionality), and Sections 12.1.2 and 12.2.4 of Chapter 12 – Documentation● Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support
Documentation.
Note: When reporting on conformance with the WCAG 2.x Success Criteria, they are scoped for full pages, complete processes, andaccessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

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Table 1: Success Criteria, Level A
Criteria
1.1.1 Non-text Content (Level A)
Also applies to:
EN 301 549 Criteria● 9.1.1.1 (Web)● 10.1.1.1 (Non-web document)● 11.1.1.1.1 (Open Functionality Software)● 11.1.1.1.2 (Closed Functionality Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria● 9.1.2.1 (Web)● 10.1.2.1 (Non-web document)● 11.1.2.1.1 (Open Functionality Software)● 11.1.2.1.2.1 and 11.1.2.1.2.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
1.2.2 Captions (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria● 9.1.2.2 (Web)

Conformance Level

Remarks and Explanations

Partially Supports

Most of the Support Documents have video alternatives
in addition to text and image tutorials. Some images lacktext alternatives.

Supports

Any video-only content is being presented as a media
alternative for text.

Partially Supports

While the majority of our newer video content in our
TechSmith Support is captioned, we do have older
resources still available which have not been captioned.
All content in our Help and Tutorials is captioned.

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● 10.1.2.2 (Non-web document)● 11.1.2.2 (Open Functionality Software)● 11.1.2.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria● 9.1.2.3 (Web)● 10.1.2.3 (Non-web document)● 11.1.2.3.1 (Open Functionality Software)● 11.1.2.3.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
1.3.1 Info and Relationships (Level A)
Also applies to:
EN 301 549 Criteria● 9.1.3.1 (Web)● 10.1.3.1 (Non-web document)● 11.1.3.1.1 (Open Functionality Software)● 11.1.3.1.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508

Does Not Support

The tutorial videos don’t have an audio description.

Partially Supports

Relationship information is provided with standard
HTML web semantics with some exceptions.

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● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
1.3.2 Meaningful Sequence (Level A)
Also applies to:
EN 301 549 Criteria● 9.1.3.2 (Web)● 10.1.3.2 (Non-web document)● 11.1.3.2.1 (Open Functionality Software)● 11.1.3.2.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
1.3.3 Sensory Characteristics (Level A)
Also applies to:
EN 301 549 Criteria● 9.1.3.3 (Web)● 10.1.3.3 (Non-web document)● 11.1.3.3 (Open Functionality Software)● 11.1.3.3 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
1.4.1 Use of Color (Level A)
Also applies to:
EN 301 549 Criteria● 9.1.4.1 (Web)Supports

Supporting Docs content is presented in a way that has ameaningful sequence.

Partially Supports

Content at times relies on color, location, and orientation
characteristics.

Partially Supports

Certain content documents product elements based oncolor.

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● 10.1.4.1 (Non-web document)● 11.1.4.1 (Open Functionality Software)● 11.1.4.1 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
1.4.2 Audio Control (Level A)
Also applies to:
EN 301 549 Criteria● 9.1.4.2 (Web)● 10.1.4.2 (Non-web document)● 11.1.4.2 (Open Functionality Software)● 11.1.4.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
2.1.1 Keyboard (Level A)
Also applies to:
EN 301 549 Criteria● 9.2.1.1 (Web)● 10.2.1.1 (Non-web document)● 11.2.1.1.1 (Open Functionality Software)● 11.2.1.1.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508

Supports

No media automatically plays for the documentation.
There are videos with sound, but the user canstop/pause and control the volume from within theplayer.

Supports

Supporting Documents content supports keyboard
operation.

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● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
2.1.2 No Keyboard Trap (Level A)
Also applies to:
EN 301 549 Criteria● 9.2.1.2 (Web)● 10.2.1.2 (Non-web document)● 11.2.1.2 (Open Functionality Software)● 11.2.1.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
2.1.4 Character Key Shortcuts (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria● 9.2.1.4 (Web)● 10.2.1.4 (Non-web document)● 11.2.1.4.1 (Open Functionality Software)● 11.2.1.4.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
2.2.1 Timing Adjustable (Level A)
Also applies to:
EN 301 549 Criteria● 9.2.2.1 (Web)● 10.2.2.1 (Non-web document)● 11.2.2.1 (Open Functionality Software)● 11.2.2.1 (Closed Software)

Supports

No keyboard traps exist within Supporting Documents
content.

Not ApplicableNo keyboard shortcuts are employed within Supporting
Documents content.

Supports

There are no time constraints on supporting
documentation, videos, or forms.

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● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
2.2.2 Pause, Stop, Hide (Level A)
Also applies to:
EN 301 549 Criteria● 9.2.2.2 (Web)● 10.2.2.2 (Non-web document)● 11.2.2.2 (Open Functionality Software)● 11.2.2.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
2.3.1 Three Flashes or Below Threshold (Level A)
Also applies to:
EN 301 549 Criteria● 9.2.3.1 (Web)● 10.2.3.1 (Non-web document)● 11.2.3.1 (Open Functionality Software)● 11.2.3.1 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)

Partially Supports

Animated GIFs, while supported by other content, do
not have controls to pause, stop, or hide. All othercontent is controllable.

Supports

There is no content below threshold.

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2.4.1 Bypass Blocks (Level A)
Also applies to:
EN 301 549 Criteria● 9.2.4.1 (Web)● 10.2.4.1 (Non-web document) – Does not apply● 11.2.4.1 (Open Functionality Software) – Does not apply● 11.2.4.1 (Closed Software) – Does not apply● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software) – Does not apply to non-web software● 504.2 (Authoring Tool)● 602.3 (Support Docs) – Does not apply to non-web docs
2.4.2 Page Titled (Level A)
Also applies to:
EN 301 549 Criteria● 9.2.4.2 (Web)● 10.2.4.2 (Non-web document)● 11.2.4.2 (Open Functionality Software) - Does not apply● 11.2.4.2 (Closed Software) – Does not apply● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
2.4.3 Focus Order (Level A)
Also applies to:
EN 301 549 Criteria● 9.2.4.3 (Web)● 10.2.4.3 (Non-web document)● 11.2.4.3 (Open Functionality Software)● 11.2.4.3 (Closed Software)

Partially Supports

Some TechSmith Support articles offer ‘jump links’, but
not all.

Supports

Titles are unique and clearly describe support content.

Supports

All Supporting Documents content is keyboard accessible
and has appropriate tab ordering.

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● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
2.4.4 Link Purpose (In Context) (Level A)
Also applies to:
EN 301 549 Criteria● 9.2.4.4 (Web)● 10.2.4.4 (Non-web document)● 11.2.4.4 (Open Functionality Software)● 11.2.4.4 (Closed Software● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
2.5.1 Pointer Gestures (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria● 9.2.5.1 (Web)● 10.2.5.1 (Non-web document)● 11.2.5.1 (Open Functionality Software)● 11.2.5.1 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
2.5.2 Pointer Cancellation (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria

Supports

All links are provided with context.

Supports

No content navigation requires pointer gestures.

Not ApplicableNo such interfaces are leveraged in our Supporting
Documents.

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● 9.2.5.2 (Web)● 10.2.5.2 (Non-web document)● 11.2.5.2 (Open Functionality Software)● 11.2.5.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
2.5.3 Label in Name (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria● 9.2.5.3 (Web)● 10.2.5.3 (Non-web document)● 11.2.5.3.1 (Open Functionality Software)● 11.2.5.3.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
2.5.4 Motion Actuation (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria● 9.2.5.4 (Web)● 10.2.5.4 (Non-web document)● 11.2.5.4 (Open Functionality Software)● 11.2.5.4 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
3.1.1 Language of Page (Level A)
Also applies to:
EN 301 549 Criteria● 9.3.1.1 (Web)● 10.3.1.1 (Non-web document)

Does Not Support

Website navigation does not include accessible namedescriptions.

Not Applicable

TechSmith’s Supporting Documents are not controlled byany motion actuation options.

Supports

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The user can select language on the website for both
help documentation and tutorial content.

● 11.3.1.1.1 (Open Functionality Software)● 11.3.1.1.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
3.2.1 On Focus (Level A)
Also applies to:
EN 301 549 Criteria● 9.3.2.1 (Web)● 10.3.2.1 (Non-web document)● 11.3.2.1 (Open Functionality Software)● 11.3.2.1 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
3.2.2 On Input (Level A)
Also applies to:
EN 301 549 Criteria● 9.3.2.2 (Web)● 10.3.2.2 (Non-web document)● 11.3.2.2 (Open Functionality Software)● 11.3.2.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)

Supports

No change of context is initiated via focus.

Supports

No change of context is initiated via change in userinterface.

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● 504.2 (Authoring Tool)● 602.3 (Support Docs)
3.3.1 Error Identification (Level A)
Also applies to:
EN 301 549 Criteria● 9.3.3.1 (Web)● 10.3.3.1 (Non-web document)● 11.3.3.1.1 (Open Functionality Software)● 11.3.3.1.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
3.3.2 Labels or Instructions (Level A)
Also applies to:
EN 301 549 Criteria● 9.3.3.2 (Web)● 10.3.3.2 (Non-web document)● 11.3.3.2 (Open Functionality Software)● 11.3.3.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
4.1.1 Parsing (Level A)
Also applies to:
EN 301 549 Criteria● 9.4.1.1 (Web)● 10.4.1.1 (Non-web document)

Supports

Documentation does not have built-in error messages.

Supports

Labels are provided for all input fields.

Supports

There are the appropriate opening and closing brackets
as well as unique ids.

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● 11.4.1.1.1 (Open Functionality Software)● 11.4.1.1.2 (Closed Software) – Does not apply● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
4.1.2 Name, Role, Value (Level A)
Also applies to:
EN 301 549 Criteria● 9.4.1.2 (Web)● 10.4.1.2 (Non-web document)● 11.4.1.2.1 (Open Functionality Software)● 11.4.1.2.2 (Closed Software) – Not required● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)

Supports

Supporting Documents are html-based.

Table 2: Success Criteria, Level AA
Criteria
1.2.4 Captions (Live) (Level AA)
Also applies to:
EN 301 549 Criteria● 9.1.2.4 (Web)● 10.1.2.4 (Non-web document)● 11.1.2.4 (Open Functionality Software)● 11.1.2.4 (Closed Software)

Conformance Level

Not Applicable

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Remarks and Explanations

All electronic training videos are prerecorded.

● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
1.2.5 Audio Description (Prerecorded) (Level AA)
Also applies to:
EN 301 549 Criteria● 9.1.2.5 (Web)● 10.1.2.5 (Non-web document)● 11.1.2.5 (Open Functionality Software)● 11.1.2.5 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
1.3.4 Orientation (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria● 9.1.3.4 (Web)● 10.1.3.4 (Non-web document)● 11.1.3.4 (Open Functionality Software)● 11.1.3.4 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
1.3.5 Identify Input Purpose (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria

Does Not Support

The tutorial videos do not have audio descriptions.

Supports

All TechSmith Supporting Documents content isdeveloped using responsive design.

Not Applicable

Our Tutorial, Help, and TechSmith Support content does
not leverage forms.

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● 9.1.3.5 (Web)● 10.1.3.5 (Non-web document)● 11.1.3.5.1 (Open Functionality Software)● 11.1.3.5.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
1.4.3 Contrast (Minimum) (Level AA)
Also applies to:
EN 301 549 Criteria● 9.1.4.3 (Web)● 10.1.4.3 (Non-web document)● 11.1.4.3 (Open Functionality Software)● 11.1.4.3 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
1.4.4 Resize text (Level AA)
Also applies to:
EN 301 549 Criteria● 9.1.4.4 (Web)● 10.1.4.4 (Non-web document)● 11.1.4.4.1 (Open Functionality Software)● 11.1.4.4.2 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)

Partially Supports

All help documentation content meets and exceeds theminimum contrast ratio. A vast majority of the tutorial
content does as well, except for the search bar andnavigation breadcrumbs.

Supports

All pages have text content and controls that resize
appropriately.

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● 602.3 (Support Docs)
1.4.5 Images of Text (Level AA)
Also applies to:
EN 301 549 Criteria● 9.1.4.5 (Web)● 10.1.4.5 (Non-web document)● 11.1.4.5.1 (Open Functionality Software)● 11.1.4.5.2 (Closed Software) – Does not apply● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
1.4.10 Reflow (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria● 9.1.4.10 (Web)● 10.1.4.10 (Non-web document)● 11.1.4.10 (Open Functionality Software)● 11.1.4.10 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
1.4.11 Non-text Contrast (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria● 9.1.4.11 (Web)● 10.1.4.11 (Non-web document)● 11.1.4.11 (Open Functionality Software)● 11.1.4.11 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)

Supports

Help, Tutorial, and TechSmith Support content uses text
instead of images of text, except for branding elements
which are exempt.

Supports

Help, Tutorial, and TechSmith Support content all support
reflow.

Partially Supports

Some elements on some pages, such as the ‘Buy Now’
button on the Tutorial pages, do not meet the minimum
non-text contrast ratio.

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● 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
1.4.12 Text Spacing (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria● 9.1.4.12 (Web)● 10.1.4.12 (Non-web document)● 11.1.4.12 (Open Functionality Software)● 11.1.4.12 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
1.4.13 Content on Hover or Focus (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria● 9.1.4.13 (Web)● 10.1.4.13 (Non-web document)● 11.1.4.13 (Open Functionality Software)● 11.1.4.13 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
2.4.5 Multiple Ways (Level AA)
Also applies to:
EN 301 549 Criteria● 9.2.4.5 (Web)● 10.2.4.5 (Non-web document) – Does not apply● 11.2.4.5 (Open Functionality Software) – Does not apply● 11.2.4.5 (Closed Software) – Does not apply● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508

Supports

Our Supporting Documents content meets the text
spacing accessibility requirements.

Partially Supports

TechSmith Support navigation menu is not dismissable
without moving your mouse away.

Supports

We support a multitude of ways to navigate within andbetween supporting content.

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● 501 (Web)(Software) – Does not apply to non-web software● 504.2 (Authoring Tool)● 602.3 (Support Docs) – Does not apply to non-web docs
2.4.6 Headings and Labels (Level AA)
Also applies to:
EN 301 549 Criteria● 9.2.4.6 (Web)● 10.2.4.6 (Non-web document)● 11.2.4.6 (Open Functionality Software)● 11.2.4.6 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
2.4.7 Focus Visible (Level AA)
Also applies to:
EN 301 549 Criteria● 9.2.4.7 (Web)● 10.2.4.7 (Non-web document)● 11.2.4.7 (Open Functionality Software)● 11.2.4.7 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
3.1.2 Language of Parts (Level AA)
Also applies to:
EN 301 549 Criteria● 9.3.1.2 (Web)Supports

Help documentation, TechSmith Support, and tutorial
content contains headings and labels that are descriptive
and clear.

Partially Supports

The video playback control of older TechSmith Support
videos does not have visible keyboard focus.

Supports

The language of all parts on the pages can be
programmatically determined.

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● 10.3.1.2 (Non-web document)● 11.3.1.2 (Open Functionality Software) – Does not apply● 11.3.1.2 (Closed Software) – Does not apply● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
3.2.3 Consistent Navigation (Level AA)
Also applies to:
EN 301 549 Criteria● 9.3.2.3 (Web)● 10.3.2.3 (Non-web document) – Does not apply● 11.3.2.3 (Open Functionality Software) – Does not apply● 11.3.2.3 (Closed Software) – Does not apply● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software) – Does not apply to non-web software● 504.2 (Authoring Tool)● 602.3 (Support Docs) – Does not apply to non-web docs
3.2.4 Consistent Identification (Level AA)
Also applies to:
EN 301 549 Criteria● 9.3.2.4 (Web)● 10.3.2.4 (Non-web document) – Does not apply● 11.3.2.4 (Open Functionality Software) – Does not apply● 11.3.2.4 (Closed Software) – Does not apply● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508

Supports

Help documentation and tutorial content navigation isconsistent.

Supports

Consistent labeling for navigation within and between
support content.

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● 501 (Web)(Software) – Does not apply to non-web software● 504.2 (Authoring Tool)● 602.3 (Support Docs) – Does not apply to non-web docs
3.3.3 Error Suggestion (Level AA)
Also applies to:
EN 301 549 Criteria● 9.3.3.3 (Web)● 10.3.3.3 (Non-web document)● 11.3.3.3 (Open Functionality Software)● 11.3.3.3 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
Also applies to:
EN 301 549 Criteria● 9.3.3.4 (Web)● 10.3.3.4 (Non-web document)● 11.3.3.4 (Open Functionality Software)● 11.3.3.4 (Closed Software)● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508● 501 (Web)(Software)● 504.2 (Authoring Tool)● 602.3 (Support Docs)
4.1.3 Status Messages (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria● 9.4.1.3 (Web)Partially supports

Tutorial content supported. Some inputs for technicalsupport articles or ticket creation could be improved.

Not applicable

Supports
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Only standard user interface controls are present and aresupported.

● 10.4.1.3 (Non-web document)● 11.4.1.3 (Open Functionality Software)● 11.4.1.3 (Closed Software) – Does not apply● 11.8.2 (Authoring Tool)● 12.1.2 (Product Docs)● 12.2.4 (Support Docs)
Revised Section 508 – Does not apply

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Revised Section 508 Report
Chapter 3: Functional Performance Criteria (FPC)
Criteria

Conformance Level

302.1 Without Vision

Partially Supports

302.2 With Limited Vision

Supports

302.3 Without Perception of Color

Partially Supports

302.4 Without Hearing

Partially Supports

302.5 With Limited Hearing

Partially Supports

302.6 Without Speech

Supports

302.7 With Limited Manipulation

Partially Supports

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Remarks and Explanations
While much of our content is text-based
and screen reader compatible, much isvideo-based, some with audio tracks (butnot secondary tracks) and also some video
only (GIFs).
Our content is responsive and supports
significant zoom levels (e.g. 400%); in
addition, our videos can be set to fullscreen.
In some cases, the description of key
buttons references color (eg ‘the red
Capture button’).
While the majority of our newer video
content in our TechSmith Support iscaptioned, we do have older resources stillavailable which have not been captioned.
All content in our Help and Tutorials is
captioned.
While the majority of our newer video
content in our TechSmith Support iscaptioned, we do have older resources stillavailable which have not been captioned.
All content in our Help and Tutorials is
captioned.
Speech is not needed to control our
Supporting Docs content.
Older TechSmith Support video content
does not have sufficient support for302.8 With Limited Reach and Strength

Supports

302.9 With Limited Language, Cognitive, and Learning Abilities

Supports

scrubbing of videos with limited
manipulation.
Nothing required beyond users preferred
input mechanisms.
There are multiple forms of help andtutorial content provided with images,
text, and video.

Chapter 6: Support Documentation and Services
Criteria

Conformance Level

601.1 Scope
602 Support Documentation

Heading cell - no response required
Heading cell - no response required

602.2 Accessibility and Compatibility Features

Partially Supports

602.3 Electronic Support Documentation

See WCAG 2.x section

602.4 Alternate Formats for Non-Electronic Support Documentation

Not Applicable

Remarks and Explanations
Heading cell - no response required
Heading cell - no response required
Our Supporting Documentation covers theauthoring tool features of our software
needed to create accessible content, suchas captioning. However, we do not havedocumentation on how to leverageexternal tools such as third party screen
readers with our software or our
supporting documentation.
See information in WCAG 2.x section
All supporting documentation is provided
in electronic format.

603 Support Services

603.2 Information on Accessibility and Compatibility Features

Supports

603.3 Accommodation of Communication Needs

Supports

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Support personnel are trained in productfeatures such as captions, speech-to-text,
etc. and can aid customers in using theseeffectively to create highly accessible
videos.
TechSmith offers a variety of channels forcommunicating with our support teams:
phone, email, chat, and through social
media channels as well.

Page 26 of 27

TechSmith Legal Disclaimer
The information contained in this document is proprietary and confidential to TechSmith®, Inc.

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, forany purpose without the express written permission of TechSmith®, Inc.

This document is subject to change without notice, and TechSmith® does not warrant that the material contained in this document is error-free. If you find any
problems with this document, please report them to TechSmith® in writing.

This document contains or may contain statements of future direction concerning possible functionality for TechSmith’s® software products and technology. All
functionality and software products will be available for license and shipment from TechSmith® only if and when generally commercially available. TechSmith®
disclaims any express or implied commitment to deliver functionality or software unless or until actual shipment of the functionality or software occurs. The
statements of possible future direction are for information purposes only and TechSmith® makes no express or implied commitments or representations
concerning the timing and content of any future functionality or releases.

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