karaksa hotel Membership Agreement
1. General Provisions
1.1. This Agreement governs the use of karaksa hotel members and karaksa
hotel point services (hereinafter referred to as “the Services”) provided
by KARAKSA HOTELS Corporation (hereinafter referred to as “theCompany”) via our official website.
1.2. Points accumulated through use of the Services provided by theCompany under this Agreement are referred to as “karaksa hotel points”(hereinafter referred to as “Points”).
1.3. karaksa hotel members (hereinafter referred to as “Members”) may use
the Services upon acceptance of this Agreement, and by accepting thisAgreement, agree that the contents thereof shall form the basis of thecontract between Members and the Company. Members who haveregistered as members prior to the establishment of this Agreement are
deemed to have accepted this Agreement when they log into theMembership Website following the establishment of this Agreement.
1.4. In this Agreement, “karaksa hotels” shall mean hotels operated by theCompany or by affiliates of the Company, which can be reserved via theCompany’s official website. Click here to see a list of eligible hotels.
1.5. The official website is located at https://karaksahotels.com/ , and this,along with all other sub-domain websites associated withhttps://reservation.karaksahotels.com/ , is available in four languages.

2. Membership Benefits
2.1. Members are entitled to the following benefits.
2.1.1.Membership rates
2.1.2.Point rewards
2.1.3.Exclusive accommodation plans
2.1.4.Other benefits as determined by the Company
2.2. Membership benefits are subject to change without notice to Members.
Membership benefits will be applied in accordance with the most recent
information posted on the official website, and it will not be possible toapply previous benefits that have been discontinued or changed.

3. Member Registration
3.1. Having accepted this Agreement, you should register the items specified
by the Company for use of the Services, and the Company will thenapprove the contents of your registration. Once you have beensuccessfully registered in the system, your membership will be activatedand you will be able to utilize the Services. Note that members who wereregistered prior to the establishment of this Agreement do not need tore-register.
3.2. Registration and annual membership are free.

karaksahotels.com

3.3. Registration for membership will be accepted only via the official
website. We will not accept any applications for registration at hotel
reception desks or by telephone. Click here to register for membership.
3.4. You can also register directly from the bookings (availability) search
page (the orange section in the figure below).

3.5. Membership is limited to individual customers only and is not available
to corporate clients.

4. Member Rights
4.1. Member rights may not be transferred or loaned to a third party.
4.2. Membership is limited to one account per member; multiple
memberships are not permitted. In addition, in the unlikely event thatyou have registered for membership on more than one occasion, youwill not be able to combine points awarded to those additional
memberships.

5. Loss, Suspension or Withdrawal of Membership5.1. In the event the Company deems any of the following to apply to amember, the Company may disqualify or suspend the membership ofthat member without prior notice. In such instances, any points accruedby the member at that time will also be forfeited. In addition, the liable
Company reserves the right to deny access to the Services in the future.
The Company shall not be liable for any damage or disadvantage
incurred by the member as the result of this provision.
5.1.1.Where a member requests cancellation of membership5.1.2.Where a member has deceased
5.1.3.Where data is incorrectly or fallaciously registered at the time ofregistration
5.1.4.Where a false declaration is made or there is misconduct onregistration of accommodation records or use of the Services
5.1.5.Where there is any dispute over late payment to the Company,
etc.
5.1.6.Where there is a violation of or failure to comply with thisAgreement and/or the Terms and Conditions of karaksa hotels
5.1.7.Where a member commits violence, assault, coercion, threats,extortion, fraud or other similar act against Company customers

karaksahotels.com

or employees, or demands a response that exceeds reasonable
limits therefrom, either him/herself or through the agency of a thirdparty
5.1.8.Where a member is a member of or associated with a crime
coercion syndicate, a member of a crime syndicate, a groupaffiliated with a crime syndicate or other antisocial force, or amember of a corporation or other organization whose businessactivities are supported by a crime syndicate or a member of acrime syndicate
5.1.9.Where there are other circumstances deemed inappropriate by
the Company
5.2. Members may cancel their membership at any time in accordance withthe procedures prescribed by the Company. In such instances, any
points accrued by the member at the time of cancellation will also lapse.
5.3. Membership will not be forfeited or suspended in the event that theCompany is unable to confirm that a member has either logged into
his/her account or used the Services for a given period of time.

6. Account Management
6.1. Members can perform the following actions from the My Account page.
6.1.1.Manage My Account
6.1.1.1.Change email address
6.1.1.2.Change password
6.1.1.3.Edit personal information
6.1.1.4.Setup promotional email settings
6.1.1.5.Edit payment options
6.1.1.6.Remove account
6.1.2.Check My Reservations
6.1.2.1.You can check the status of your bookings via the“Upcoming, Completed, Cancelled” tab.
6.1.3.Check Point History
6.1.3.1.You can check the dates and details of point use,
number of points earned, and point expiration dates.
6.2. You can switch languages by clicking on the symbolin the upper
right-hand corner of the My Account page.

6.3. Navigating the My Account page6.3.1.After logging in, click theicon in the upper right-handcorner of the screen, then click on the “Account” tab (highlightedin yellow in the figure below) from the drop-down menu.

karaksahotels.com

6.3.2.Select the relevant tabs from the figure below to carry out / checkthe items given in sections 6.1.1 through 6.1.3 above.

7. Earning Points
7.1. Points will be awarded only when you register as a member, log in withyour member ID and make a booking as a member on the official
website.
7.2. It is not possible to add points in respect of bookings made prior tomembership registration.
7.3. Points will be credited to the account you were logged into at the time ofbooking. Points cannot be transferred to another account (i.e. if tworooms are reserved from one account, the points for both rooms will becredited to the account of the member who made the booking).
7.4. Points will be awarded in respect of the total amount paid minus
consumption tax and other taxes and public dues.
▼Points are calculated according to the formula shown below.

karaksahotels.com

7.5. Points will not be awarded for bookings made through websites otherthan the official website and/or for payments other than room charges,
including those given below.
7.5.1.Direct bookings made by telephone or at the front desk
7.5.2.Bookings made through a travel agency
7.5.3.Bookings made through any third-party booking website
7.5.4.Bookings made using accommodation vouchers, etc.
7.5.5.Reservations with airline tickets and rental car (hereinafter"Dynamic Package")
7.5.6.Parking charges not included in the official website plan, payment
for breakfast vouchers or merchandise purchases made at thefront desk, vending machine charges and other hotel service
charges, etc.
7.5.7.Any other items that the Company deems ineligible for theawarding of points in accordance with this Agreement.
7.6. Points will be credited to your account at around 1 a.m. three days after
the check-out date▼Flow chart of point allocation

7.7. Please note that even if you make a booking via the official website,
some room rates may not be eligible to receive points.
7.8. In principle, points will not be reissued unless the Company is at fault.

8. Using Points
8.1. Points can be used to make bookings at karaksa hotels nationwide.
8.2. When you make a booking via the official website, you can apply yourpoints to the room charge in units of 1 point, with a minimum of 10 points(1 point = 1 yen).
8.3. Points are valid for 12 months from the check-out date of each booking.
Note, however, that points can only be used from the time they areawarded as per provision 7.6 above, and any points that have expired
will be forfeited. Please note that if you change or cancel a booking once
points have expired, those points will be forfeited since they havealready expired.
▼Flow chart of expiration dates from the time points are awarded towhen they expire.

karaksahotels.com

[Ex. Where the check-out date is May 3, 2022, points earned will becredited to the member’s account at 1 a.m. on May 6, 2022 and can beused thereafter. These points are valid through May 2, 2023. Irrespectiveof the May 2, 2023 expiration date, points can be used for all dates forwhich rooms are available (including dates on or after May 3, 2023)]
8.4. It is not possible to utilize point balances in accounts other than that of
the account you are logging into at the time of booking.
8.5. It may not be possible to use points in respect of some plans that include
special offers. For the Dynamic Package, the maximum amount ofpoints that can be used is the room rate portion. There may also becases in which it will not be possible to combine points with otherdiscount vouchers and/or complimentary tickets.
8.6. If you cancel a booking for which points have been used, those points
will be returned to your account by 1 a.m. on the day following the dateof cancellation. Further, if there is a cancellation fee, points will not beearned for the cancellation fee you are charged.
8.7. Points cannot be exchanged for cash.
8.8. Points cannot be used at vending machines inside karaksa hotels, forpayment of surcharges at the front desk, or for any bookings not madevia the official website.

9. Notes on Points
9.1. Points can neither be combined with those accrued to a separate
account nor transferred to another account.
9.2. Points may not be used, loaned, transferred, sold or pledged, etc. to athird party.
9.3. Please note that in the event that points cannot be awarded correctly
due to a system failure or clerical error, the Company may revise amember’s point balance without notifying them to the effect.

10. Modification, Suspension and/or Termination of theServices
10.1. The Company may modify, suspend or terminate the Services, in whole
or in part, without prior notice to members. The Company accepts noresponsibility for any damages incurred by members or third parties as
the result of such modification, suspension or termination of theServices.

karaksahotels.com

11. Disclaimer
11.1. In the event of a force majeure, such as a natural disaster, system or
telecommunications failure, or other event not caused by the Company’s
willful or gross negligence, the Company shall not be liable for any
damages incurred by members as a result of their inability to use theServices.

12. Representations and Warranties
12.1. Members represent and warrant that they will not commit violence,
assault, coercion, threats, extortion, fraud or other similar acts against
Company customers or employees, or demand a response that exceeds
reasonable limits therefrom, either by him/herself or through the agencyof a third party.
12.2. Members represent and warrant that they are not a member of or
associated with and are not members of a crime syndicate, a groupaffiliated with a crime syndicate or other antisocial force, or a memberof a corporation or other organization whose business activities aresupported by a crime syndicate or a member of a crime syndicate.

13. Governing Law
13.1. This Agreement shall be governed by and construed in accordance withthe laws of Japan. In addition, this Agreement shall follow Japan
Standard Time and Japanese calendar year notation.

14. Agreed Jurisdiction
14.1. The Tokyo District Court shall have exclusive jurisdiction over any andall disputes between members and the Company.

15. Handling of Personal Information
15.1. karaksa hotels shall conduct its business in accordance with the privacy
policies of respective karaksa hotel companies in handling the personal
information of its guests.

16. Changes to this Agreement
16.1. The Company reserves the right to modify this Agreement at our sole
discretion. In the event of a modification to the Terms and Conditions,information will be provided on our website. If a member uses theServices following a modification to the Terms and Conditions, themember will be deemed to have agreed to such changes. In addition, inthe event of a modification of these Terms and Conditions, only themodified content will remain valid.
16.2. The Company shall not be liable for any damages incurred as a result ofmodifications to this Agreement.

karaksahotels.com

17. Language Used
17.1. The Japanese language is the official language of this Agreement, andin the event of any discrepancy or conflict of interpretation between theJapanese version and any version in another language, the Japaneseversion shall be the only valid version of this Agreement.

18. Contact for Inquiries
18.1. Please use the following address to contact us for any inquiries
regarding this Agreement: https://karaksahotels.com/en/contact/

Established September 2, 2022
Modified October 11, 2022
Last modified August 5, 2024

karaksahotels.com