Providing comprehensive support andongoing credit monitoring for Legrand AV
Company: Legrand AV

Trade sector: AV Equipment & Devices

Bryce Knackstedt, Director of Credit & Collections at Legrand AV in
Minneapolis, Minnesota, explains how Atradius Credit Insurance has
met his credit needs with ongoing credit monitoring and feedback,and quick convenient service.
Legrand AV Brands has been in businessin the U.S. for 25 years, providing power,
light and data to millions of spaces aroundthe world in the form of AV equipmentand devices.
Legrand AV is no stranger to trade creditinsurance. The company made the switch
to Atradius, however, after finding its
previous insurer expensive, inefficientand overly complicated to work with.

One specific challenge was that theinsured amount on customers
would be automatically renewed one
year later — requiring significant
administrative work on a weekly basis tokeep up with the many policy renewals.

• Provide monthly reports on all• Provide a team of experts who work

• Review the creditworthiness of all new• Protects Legrand’s business frompotential customers to determine if anew trading relationship can be made.

There are those
added value items,
like customer service,
which go far beyond
just being able toplace a claim. That’s
where I think Atradius
shines — the ability
to provide support so
we receive premium
service along with theproduct.
Bryce Knackstedt
Director of Credit& Collections,
Legrand AV

Our Role
customers, helping Legrand AV spot
negative payment trends as early as
possible to avoid losses.

Market: North America

efficiently to find answers and who
keep Legrand AV up-to-date on relevant
industry trends.
unpaid invoices caused by customer
bankruptcy, default, etc. by providing
ongoing credit monitoring.

Case Study: Providing comprehensive support andongoing credit monitoring for Legrand AV
Results“Atradius provides a simple policy withstraightforward pricing,” Knackstedt says.
“You don’t have to worry about loopholes
or verbiage in the policy that will comeback to bite you.”He witnessed this right away, when
Legrand placed one of its biggest claims
ever -- $100,000 – during the first year
partnering with Atradius in 2015.
“Working through that claim was a bit ofa nail biter because we had never placed aclaim before,” Knackstedt says. “Now here
we are placing a six-figure claim trying
to get our accounts receivable covered,and we were very happy to find Atradius
willing to work with us.” With Atradius’
help, Legrand AV was able to provide all
the necessary documentation and receive
their payment quickly and with ease.

Atradius also helps Legrand AV’s customer
setup process more efficient, allowing
the company to quickly take advantage of
new opportunities.
“We always have an answer within fiveminutes,” Knackstedt says. “This allows
us to move forward with new customers
much more quickly because we’re
not having to internally handle thosetraditional credit checks.”
Atradius’s customer service andcomprehensive support helps Legrand AV
focus on other tasks.
“We’ve found far fewer annual credit
checks are necessary because of theongoing nature of credit monitoring
through Atradius,” Knackstedt says.
“About a third of our business in terms ofnumber of customers is insured, giving us
a lot of peace of mind so we can focus on
more strategic moves.”

About Legrand AV
Legrand AV is focused on providing innovative foundational Audiovisual (AV) productand service solutions that make it easy for professional customers to create amazing AV
experiences for end users. Legrand AV brings power, light and data to millions of spaces
around the world - specializing in AV equipment & Devices.

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Disclaimer
This document is provided for information purposes only. Atradius expressly disclaims any representation or warranty of any kind,
whether express or implied, as to merchantability or fitness for a particular purpose or correctness of any information contained inthis document and/or any services described in it. No rights can be derived from the content of this document Atradius Buyer Ratings
may be provided as a supplementary tool in connection with an Atradius credit insurance policy. Atradius Buyer Ratings will beprovided subject to the terms and conditions set out in the Atradius Buyer Ratings Terms of Use or Agreement.

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Atradius Trade Credit Insurance, Inc.
211 Schilling Circle, Ste. 200
Hunt Valley, MD 21031
United States
Tel. +1 800-822-3223
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