Industrial AI | Service AI | Asset AI
Orlando World Center Marriott, October 14-18 2024

Telecommunications (Telco) Industry Agenda
Day 1 | Tuesday, October 15 2024
9:00-10:30

Click on a session to learn more!

Plenary - Part 1
Mark Moffat, CEO, Keynote

IFS Cloud & IFS.ai Road Map

09:00-09:30

09:30-10:00

10:30-11:15

Refreshments & Networking

11:15-12:10

Plenary - Part 2

10:00-10:30

IFS City – Industry & ProductShowcase Part 2

IFS City – Industry & ProductShowcase Part 3

11:15-11:45

11:45-12:10

12:10-2:00

Lunch & Networking

2:00-2:30

Telco / Product Breakouts | Session 1
A clear path to the Cloud:Upgrade to Service
Management in IFS Cloud

3:00-3:30

IFS City – Industry & ProductShowcase Part 1

IFS.ai in 2025: Roadmap forERP & Sustainability

EAM: Asset Performance
Management that delivers
excellence in maintenanceTelco / Product Breakouts | Session 2
Connecting global business operations for resiliency and operational efficiency

4:00-4:30

Telco / Product Breakouts | Session 3
IFS Customer Services: Track your business case,mitigate risks & realize value faster5:00-5:30

Connecting Asset maintenance planning,scheduling & field service execution with AI

Telco / Product Breakouts | Session 4
Real-world AI Applications in the Telecom Industry: How Front-Runners Use AI

7:00-11:00

Evening Entertainment & Networking

01 // Agenda | Telecommunications

Day 2 | Wednesday, October 16 2024
9:00-10:30

Plenary - Part 1
When data is the strategic asset

Customer Insights - AI

9:00-9:45

9:45-10:30

10:30-11:15

Refreshments & Networking

11:15-12:10

Plenary - Part 2
Customer Insights - EAM

Partner Insight - EUROPE

11:15-12:00

12:00-12:30

12:30-2:00

Lunch & Networking

2:00-2:30

Telco / Product Breakouts | Session 5

3:00-3:30

Evergreen with IFS: From IFS Cloud Self Service
to the Lifecycle Experience & IFS.ai

From strategy to operations: Meeting yoursustainability goals with IFS CloudIFS Cloud: Explore the latest innovations inService Lifecycle Management

IFS Unified Support: IFS Support & Cloud
Services deliver a frictionless experience

Telco / Product Breakouts | Session 6
How Telco Operators extend their assets’lifecycle with predictive maintenance & AI

4:00-4:30

Telco / Product Breakouts | Session 7IFS.ai: Industrial AI for your business

5:00-5:30

Moving to IFS Cloud: Becoming evergreen withIFS Success & IFS Cloud Services

IFS Cloud Mobile Workforce Management:scheduling, dispatching & execution
with AI

Telco / Product Breakouts | Session 8IFS.ai in 2025: Roadmap for ERP & Sustainability

7:00-11:00

Appreciation Night

02 // Agenda | Telecommunications

Day 3 | Thursday, October 17 2024
9:00-10:30

Plenary - Part 1
Customer Insights - FSM

The focus on Value - IFS Success

9:00-9:45

9:45-10:30

10:30-11:15

Refreshments & Networking

11:15-12:30

Plenary - Part 2
The focus on Simplification - Cloud

Partner Insight - USA

11:15-12:00

12:00-12:30

12:30-2:00

Lunch & Networking

2:30-3:00

Telco / Product Breakouts | Session 9
Achieve full project control:deliver projects on-time andon-budget & on quality

3:00

AI in IFS Cloud: A core pillar to
supporting sustainability inService Management

Asset Performance
Management (APM): Reduce
costs, extend the lifecycle,
meet goals

Delegates DepartTraining Day 1 | Thursday, October 17 2024
1:00-5:00

Training Courses

Mastering IFS Cloud Build Place for Total
Control Part 1Unlock the Power of Workflows in IFS CloudPart 1

Learn how to customize the User Experiencein IFS Cloud Part 1

Technical Experience Tailoring in IFS CloudPart 103 // Agenda | Telecommunications

Training Day 2 | Friday, October 18 2024
8:00-12:00

Training Courses

Mastering IFS Cloud Build Place for Total
Control Part 2

Unlock the Power of Workflows in IFS CloudPart 2

Learn how to customize the User Experience inIFS Cloud Part 2

Technical Experience Tailoring in IFS CloudPart 204 // Agenda | Telecommunications

Telecommunications | Available Sessions
A clear path to the Cloud: Upgrade toService Management in IFS Cloud
Are you an FSM, Alliance or IFS Applications ServiceManagement customer who is looking to move to IFS
Cloud? If so, then this is the session for you! Learn
more about the Service Management offering in IFS
Cloud; how to determine your organizational
readiness and how you can prepare your businessand leverage IFS Success to build your specificjourney.

IFS.ai in 2025: Roadmap for ERP &Sustainability
IFS.ai in 2025 is a preview of our roadmap in AI,
digital, and other innovations that will be madeavailable in IFS’s ERP and Sustainability solutions. The
session will explore upcoming capabilities and with
AI featuring pervasively in all solutions you are able
to deliver real-world benefits and see first-hand ourlonger-term vision and strategy.

EAM: Asset Performance Managementthat delivers excellence in maintenanceDuring this session, we will provide an overview of
how IFS Cloud for Enterprise Asset Management
offers APM capabilities to assist organizations inachieving their cost and effectiveness targets andreduce TCO.
Learn how Asset Performance Management (APM)
can help your organization meet carbon emissions
while lowering unnecessary costly corrective
maintenance of your assets.

Connecting global business operations
for resiliency and operational efficiency
In this session we will demonstrate how to achieve
operational efficiency and business resilience in theface of constant disruption and changing regulatory
requirements. Get inspired by supply chain andfinance capabilities and how they can impact yourbusiness. Learn more about IFS Cloud with its built-in
AI and how the evergreen approach can help create
the moment of service for your customers.

05 // Agenda | Telecommunications

IFS.ai in 2025: Roadmap for Service
Management, EAM & Aviation
MaintenanceIFS.ai in 2025 is a preview of our roadmap in AI,
digital, and other innovations that will be madeavailable in IFS Cloud Service Management,
Enterprise Asset Management, and Aviation
Maintenance solutions. The session will explore
upcoming capabilities , and with AI featuring
pervasively in all solutions you are able to deliver
real-world benefits and see first-hand ourlonger-term vision and strategy.

IFS Customer Services: Track yourbusiness case, mitigate risks & realize
value fasterTechnology is the enabler; the value is realized isthrough a tight business case where quantitative andqualitative value are clearly identified.
In this session, we will show the value being brought
to life through IFS Global Customer Services, from 1)
the delivery of our projects leveraging IFS Global
Delivery supporting our customers and partners, 2)
via IFS Success which enables customers to maximize
the value of their IFS solutions, reduce risks, achieve
growth, and optimize broader business strategies,
and 3) through our Maintenance & Cloud Services tosupport IFS solutions.

Connecting Asset maintenance planning,scheduling & field service execution
with AI
Discover how IFS Cloud connects your Asset
Lifecycle Management and Field Service Execution
processes. Explore how IFS Cloud provides several
ways to manage planning and execution ranging
from high-level planning down to in-day schedulingand dispatching putting the right technician in thefield.
See the overview of the AI-driven planning andscheduling capabilities in IFS Cloud and how they
can be used to make sure you prioritize the mostimportant activities first, while optimizing resource
usage day-to-day.

Telecommunications | Available Sessions (Cont.)
Real-world AI Applications in the Telecom
Industry: How Front-Runners Use AI

IFS Cloud: Explore the latest innovationsin Service Lifecycle Management

In an increasingly commoditized and competitiveindustry, telecom operators and Communications
Service Providers (CSPs) are adopting AI to help themboost efficiency, develop new B2B digital services
and meet ESG goals.

See, hear, and explore how Service management inIFS Cloud has transformed since our last Unleashedin 2022. This session will demonstrate exciting newcapabilities and highlight the tangible business value
you can achieve with Service Lifecycle Management
in IFS Cloud and what you can expect in 2025.

While 87% of tier-1 operators have started
implementing AI into their network operations, either
as proof of concepts or into production, moststruggle with mastering the basics of data. With allits promises, organizations must start by building astrong foundation to unlock the full value of artificialintelligence.
In this session, discover how a leading telecom
operator is starting to leverage AI within its field
service team to empower technicians, improveFirst-time-fix-rates, and ultimately increase efficiency
and quality.
Join our session as we explore how to use AI tomaximize business benefits and how to get from idea
to realization. See how AI front-runners in the telecom
industry use the technology and what it has taken
them to get this far so fast.

Evergreen with IFS: From IFS Cloud Self
Service to the Lifecycle Experience& IFS.ai
Join this session to understand how the current
platform and experience features and those coming
in 2025 will support your business needs. Understandhow the IFS.ai Platform Service ties to your IFS Cloud
evergreen lifecycle. Hear how IFS uses technology todeliver innovation and value directly to you throughadvancing self service capabilities in the Cloud
Service.

From strategy to operations: Meetingyour sustainability goals with IFS Cloud
Learn how IFS Cloud can not only help meet yourregulatory requirements but also your wider
sustainability goals. Join us to discover the latest
advancements in sustainability management where
we will dive into capabilities such as the IFS Cloud
Emissions Tracker, and our latest CSRD solution tosupport sustainability compliance reporting.

06 // Agenda | Telecommunications

IFS Unified Support: IFS Support & Cloud
Services deliver a frictionless experience
2023 saw the unification of IFS Support and IFS Cloud
Services into one single organization to create a
simplified and seamless IFS customer experience.
In this session hear what you can expect from:•IFS Unified Support: Its mission from provisioning
until “business as usual” post go-live•The IFS Services Center: one place to manage itall.

•IFS Cloud Services: let us do the heavy lifting soyou can get the most out of your IFS Cloudapplication•

The IFS Customer OfficeTelecommunications | Available Sessions (Cont.)
How Telco Operators extend their assets’lifecycle with predictive maintenance &AI
Predictive maintenance is a proactive approach toasset management that uses data analysis andmachine learning to anticipate and prevent failures
before they occur. AI enables predictive
maintenance by using various techniques to collect,process, and analyze data from your assets, drawing
information from IoT sensors and digital twins.
In this session, see how telecom operators canextend their IFS Cloud service experience with AI
powered predictive maintenance. We will explore
how to:•use AI for anomaly detection to prolong the assetlifetime•

reduce downtime and repair costs by fixing
problems before they escalate•

improve customer satisfaction by ensuring
optimal performance•save energy by optimizing maintenanceschedules and resource allocation

IFS.ai in 2025: Roadmap for Service
Management, EAM & Aviation
MaintenanceIFS.ai in 2025 is a preview of our roadmap in AI,
digital, and other innovations that will be madeavailable in IFS Cloud Service Management,
Enterprise Asset Management, and Aviation
Maintenance solutions. The session will explore
upcoming capabilities, and with AI featuring
pervasively in all solutions you are able to deliver
real-world benefits and see first-hand ourlonger-term vision and strategy.

Moving to IFS Cloud: Becoming evergreen
with IFS Success & IFS Cloud Services
Understand how IFS Cloud can become thefoundation for the adoption of all IFS’s digital
innovation including, IoT, AR, ML and AI.
Attend this session to explore your path to the cloud.
From building a business case to having clarity on
the resources required to make the shift. Upgradewith IFS and hear from a customer about theirjourney from IFS Apps to IFS Cloud.

07 // Agenda | Telecommunications

IFS.ai: Industrial AI for your business
Discover the power of IFS.ai, the thread ofintelligence that connects and feeds your business.
Learn how IFS.ai is weaved into our technology, using
our deep industry expertise and rich datasets to add
capabilities, insights, and innovation that enable
your business to grow and thrive.

IFS Cloud Mobile Workforce
Management: scheduling, dispatching &execution with AI
Field service management is evolving. Join thissession to learn more about the new Mobile
Workforce Management capabilities in IFS Cloud.
Explore how to ai is helping manage the scheduling,dispatching and work execution processes. See how
this capability is composable and can be Deployedindependently deployable or as part of Service
Lifecycle Management in IFS Cloud. See thecapabilities, understand the benefits.

IFS.ai in 2025: Roadmap for ERP &Sustainability
IFS.ai in 2025 is a preview of our roadmap in AI,
digital, and other innovations that will be madeavailable in IFS’s ERP and Sustainability solutions. The
session will explore upcoming capabilities and withAI featuring pervasively in all solutions you are able
to deliver real-world benefits and see first-hand ourlonger-term vision and strategy.