Terms and Conditions for Model Accommodation
Travel Promotion, Policy Bureau, Ministry of Land, Infrastructure, Transport and Tourism No. 416
December 23, 1985
January 24, 2001
October 23, 2007
April 22, 2010
September 1, 2011
Final revision December 13 , 2023

(Scope of Application)
Article 1. Contracts for accommodation and related agreements to be entered into between thisHotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any
particulars not provided herein shall b e governed by laws and regulations ("laws andregulations," or those based on laws and regulations. The same shall apply hereinafter ) and/or
generally accepted practices.
2. In the case when the Hotel has entered into a special contract with the Guest inso far as suchspecial contract does not violate laws and regulations and generally accepted practices the
special contract shall take precedence over the provisions of these Terms and Conditions,notwithstanding the preceding Paragraph.
(Application for Accommodation Contract)
Article 2. A Guest who intends to make an application for an Accommodation Contract with theHotel shall notify the Hotel of the following particulars:(1) Name of the Guest(s).
(2) Date of accommodation and estimated time of arrival .
(3) Accommodation charges (based in principle on the Basic Accommodation Charges listed in
the Attached Table No. 1) .
(4) Other particulars deemed necessary by the Hotel.
2. If Guests request to extend their stay, during their stay, beyond the da te in subparagraph (2)of the preceding Paragraph, it shall be regarded as an application for a new Accommodation
Contract at the time such request is made.
(Conclusion of Accommodation Contracts, etc.)
Article 3. A Contract for Accommodation shall be de emed to have been concluded when the
Hotel has duly accepted the application as stipulated in the prece ding Article. However, thesame shall not apply where it has been proved that the Hotel has not accepted the application.
2. When a Contract for Accommo dation has been concluded in accordance with the provisions of
the preceding Paragraph, the Guest is requested to pay an accommodation deposit set by the
Hotel within the limits of Basic Accommodation Charges covering the Guest's entire period ofstay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
3. The deposit shall b e first used for the Total Accommodation Charge to be paid by the Guest,
secondly for cancellation charges under Article 6 and thirdly for reparations un der Article 18
as applicable. The remainder, if any, shall be refunded at the time of payment for- 1 -accommodation as stated in Article 1 2.
4. If the Guest fails to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shalltreat the Accommodation Contract as invalid. However, the same shall apply only in the casewhere the Guest is thus informed by the Hotel when the period of Payment of the deposit isspecified.
(Special Contracts Requiring No Accommodation Deposit)
Article 4. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may
enter into a special contract requiring no accommodation depos it after the Contract has beenconcluded as stipulated in the same Paragraph.
2. In the case when the Hotel has not reque sted payment of the deposit as stipulated in Paragraph
2 of the preceding Article and/or has not specified the date of payment of the deposit at thetime the application for an Accommodation Contract has been accepted, it shall be treated as
though the Hotel has accepted a special contract prescribed in the preceding Paragraph.
(Request for cooperation in infection control measures at f acilities)
Article 4-2. The Hotel may request cooperation from the person who intends to stay at the hotelin accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (ActNo. 138 of 1948).
(Refusal of Accommodation Contracts)
Article 5. The Hotel may not accept the conclusion of an Accommodation Contract under any of
the following circumstances. However, this paragraph does not mean that the Hotel may refuseaccommodation in cases other than those listed in Article 5 of the Ho tel Business Act.
(1) When the application for accommodation does not conform with the provisions of theseTerms and Conditions.
(2) When the Hotel is fully booked and there is no vacancy .
(3) When the Guest seeking accommodation is deemed liable to conduct himself/herself in amanner that will violate laws or act against the public order or good morals in regard to
his/her accommodation.
(4) When the person who intends to st ay at this hotel is deemed to fall under any of thefollowing items (a) through (c).
(a) Organized Crime Groups as defined in Article 2, Item 2 of the Act on Prevention of
Unjust Acts by Organized Crime Groups (Act No. 77 of 1991) (hereinafter referred to as"Organized Crime Groups"), members of organized crime groups as defined in Article 2,
Item 6 of the same article (hereinafter referred to as " Members of Organized Crime
Groups "), associate members of organized crime groups or persons related to organi zed
crime groups, or other antisocial groups .
(b) When the person is a organized crime group or a corporation or other organization
whose business activities are controlled by a organized crime group or a member of anorganized crime group.
(c) A person who is a juridical person and one of its officers falls under the category of a norganized crime group member.
(5) When the person is behaving in such a manner as to be an annoyance to other guests .
(6) When a person who intends to stay at this hotel is a pati ent, etc. of a specified infectious- 2 -disease as defined in Article 4 -2, paragraph 1, item 2 of the Hotel Business Act (hereinafterreferred to as "patient, etc. of specified infectious disease").
(7) When a violent act of demand is committed or a burden exceeding a reasonable range isdemanded with regard to accommodation (Excluding cases where the person seeking
accommodation requests the removal of social barriers pursuant to the provisions of Article
7, Paragraph 2 or Article 8, Paragraph 2 of the Act (Act No. 65 of 2013. Hereinafterreferred to as the "Act on Elimination of Discri mination against Persons with Disabilities" )on Promotion of Elimination of Discrimination on the Basis of Disability. ).
(8) When the person who intends to stay in the Hotel has repeatedly made a request to th e
Hotel as specified in Article 5 -6 of the Enforcement Regu lations of the Hotel Business Act
as a request whose burden is excessive in its implementation and which may s eriously
impede the provision of accommodation -related services to other guests.
(9) When the Hotel is unable to provide accommodatio n due to natural calamities, malfunctionof facilities and/or other unavoidable causes .
(10) When the case falls under th e provisions of Prefectural Ordinance Article

(No.

).

(Explanation of refusal to conclude a contract of accommodation)
Article 5-2. The person who intends to stay may request th e Hotel to explain the reasons for its
refusal to enter into a contract of accommodation in accordance with the preceding article.
(Right to Cancel Accommodation Contracts by the Guest)
Article 6. The Guest is entitled to cancel the Accommodation Contract by notifying the Hotel.
2. If the Guest has cancelled the Accommodation Contract in whole or in part due to causes forwhich the Guest is liable (except in the case when the Hotel has requested payment of thedeposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest hascancelled before paymen t), the Guest shall pay cancellation charges as listed in the Attached
Table No. 2. However, in the case when a special contract as pr escribed in Paragraph 1 of
Article 4 has been concluded, the same shall ap ply only when the Guest is informed of theobligation of payment of cancellation charges in c ase of cancellation by the Guest.
3. If the Guest does not appear bypm. of the accommodation date (without advance notice

hours after the expected time of arrival if the Hotel is notified), the Hotel may reg ard the
Accommodation Contract as being cancelled by the Guest.
(Right to Cancel Accommodation Contract by the Hotel)
Article 7. The Hotel may cancel the Accommodation Contract under any of the foll owing
circumstances. However, this paragraph does not me an that this hotel may refuseaccommodation in cases other than those listed in Article 5 of the Hotel Business Act.
(1) When the Guest is deemed liable for conduct and/or has conducted himself/herself in amanner that will violate laws or act against the public order and good morals in regard to
his/her accommodation.
(2) When it is recognized that the Guest falls under any of the fol lowing items (a) through (c).
(a) When the Guest is a crime group, a member of a crime group, a quasi-constituent of acrime group, or a person related to a crime group, or any other antisocial group .
(b) When the Guest is a juridical person or other organization whose business activities arecontrolled by a crime group or a member of a crime group.
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(c)

when the Guest seeking accommodation is a corporation which any of directors areproven to be a member of an organized crime group.
(3) When the Guest is behaving in such a manner as to be an annoyance to other guests .
(4) When the Guest is a patient, etc. of specified infectio us disease.
(5) When the Guest who intends to stay at the accommodation commits a violent demand act
or asks for a burden exceeding a reasonable range with regard to the accommodation(except when the guest requests the removal of social barriers as provi ded in Article 7,paragraph 2 or Article 8, paragraph 2 of the Act on Elimination of Discrimination against
Persons with Disabilities) .
(6) When the Guest repeatedly makes a request to this hotel that is so burdensome in its
implementation that it may ser iously impede the provision of accommodation -related
services to other guests, as specified in the Article 5 -6 of the Enforcement Regulations of
the Hotel Business Act.
(7) When the Hotel is unable to provide accommodation due to natural calamities and/or othercauses of force majeure.
(8) When the case falls under the provisions of Prefectural Ordinance Article

(No.

).

(9) When the Guest does not observe prohibited actions such as smoking in bed, tampers with
fire-fighting facilities and otherwise bre aches Hotel Regulations stipulated by the Hotel(restricted to particulars deemed necessary in order to avoid causing fires) .
2. If the Hotel has canceled the Accommodation Contract in accordance with the preceding
Paragraph, the Hotel shall not charge th e Guest for any of the services during the contractual
period he/she has not received.
(Explanation of Cancellation of Accommodation Contract)
Article 7-2. In the event that th e Hotel cancels the accommodation contract in accordance withthe preceding article, the Guest may request an explanation of the reasons for suchcancellation.
(Registration)
Article 8. The Guest shall register the following particulars the Front Desk of the Hotel on the
day of accommodation :(1) Name, address, and contact information of the Guest(s).
(2) Nationality and passport number for foreigners who do not have a domicile in Japan .
(3) Other particulars deemed necessary by the Hotel.
2. In the case when the Guest intends to make payment of the charges in accordance with Ar ticle
12 by any means other than Japanese currency, such as traveler's checks, coupons, credit
cards, etc., these credentials shall be shown in advance at the time of registration inaccordance with the preceding paragraph.
(Occupancy Hours of Guest Rooms )Article 9. The Guest is entitled to occupy the contracted guest room of the Hotel fromthe day of arrival topm. onam on the day of departure. However, in the case when the Guest isaccommodated continuously, the Guest may occupy the guest room all day, except for the daysof arrival and departure.
2. The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit- 4 -the Guest to occupy the guest room beyond the time prescribed in the same Paragraph, in thiscase, extra charges shall apply as follo ws.
(1) Up to 3 hours: 1/3 of the room charge (or% of the equivalent room charge) .

(2) Up to 6 hours: 1/2 of the room charge (or% of the equivalent room charge) .

(3) 6 hours or more: 100% of the room charge (or% of the equivalent room charge).

(3. The amount equivalent to the room charge in the preceding paragraph shall be 70% of thebasic room charge.)(Observance of Hotel Regulations)
Article 10. The Guest shall observe the Hotel Regulations established by the Hotel. Hotel
Regulations are posted within the premises of the Hotel.
(Business Hours)
Article 11. The business hours of the Hotel main facilities ar e as follows, and those of otherfacilities, etc. shall be notified in detail by brochures as provided, notices displayed in various
places, the Service Directory in guest rooms and other means.
(1) Service hours of the Front Desk, cashier, etc. :(a) Closing time(b) Front service(c) Exchange Service(2) Service hours for food and beverages (facilities) :(a) Breakfast(b) Lunch(c) Dinner(d) Other food and beverages, etc.
(3) Incidental service facility hours.
2. The business hours specified in the pr eceding Paragraph are subject to temporary changes due
to unavoidable circumstances of the Hotel. In such cases, the Guest shall be informed byappropriate means.
(Payment of Accommodation Charges)
Article 12. The explanation of accommodation charges, etc. that the Guest shall pay is as listed
in the attached Table No. 1.
2. Accommodation charges, etc. as stated in the pre ceding Paragraph shall be paid at Front Deskat the time of the Guest's departure or upon request by the Hotel in Japanese currency. O thermeans acceptable to the Hotel are traveler's cheques, coupons and credit cards.
3. Accommodation charges shall be pa id even if the Guest voluntarily does not utilize theaccommodation facilities provided for him/her by the Hotel.
(Liabilities of the Hotel)
Article 13. The Hotel shall compensate the Guest for damage if the Hotel has caused suchdamage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract
and/or related agreements. However, the same shall not apply in cas es where such damage has
been caused due to reasons for which the Hotel is not liable.
2. The Hotel is covered by Hotel L iability Insurance to deal with unexpected fire and/or other- 5 -disasters.
(Handling when Unable to Provide Contracted Rooms)
Article 14. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of
the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
2. When arrangement of other accommodation can not be made, notwithstanding the provisions of
the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to thecancellation charges and the compensation fee shall be applied to reparations. Howev er, when
the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, theHotel will not compensate the Guest.
(Handling of Deposited Articles)
Article 15. The Hotel shall compensate for the Guest for damages when loss, breakage, or otherdamage occurs to goods, cash, or valuables deposi ted at the front desk by the Guest, except in
the case when such damage is caused by force majeure. However, for cash and valuables,
when the Hotel has requested the Guest for an appraisal of the value and the Guest has failed
to do so, the Hotel shall compensate the Guest up to a maximum ofyen.

2. The Hotel shall compensate the Guest for damages when loss, breakage or oth er damage iscaused, through intent or negligence on the part of the Hotel, to the goods, cash or valuablesbrought onto the premises of the Hotel by the Guest but are not deposited at the Front Desk.
However, in the event that the type and value of the gu est's property or cash and valuables
have

not been disclosed in advance, this hotel shall compensate for damages up toyen,

except in the case of intent or gross negligence on the part of th e hotel.
(Custody of Baggage and/or Belongings of Guest)
Article 16. When the baggage of the Guest is b rought into the Hotel before his/her arrival, theHotel shall be liable to store it only in the case when such a request has been accepted fromthe Hotel. The baggage shall be handed over to the Guest at the Front Desk at the time of
his/her check-in.
2. When the baggage or belongings of the Guest are found after check -out and ownership of thearticle is confirmed, the Hotel shall inform the owner of the article left and ask for further
instructions. When no such instructions are given to the Hotel by the o wner or whenownership is not confirmed, the hotel will keep the property for 7 days, including the day of
discovery, after which it will be reported to the nearest police station.
3. The Hotel's liability in regards to the custody of the Guest's baggage a nd belongings in thecase of the preceding two paragraphs shall be in accordance with the provisions of Paragraph
1 of the Preceding Article in the case of Parag raph 1, and with the provisions of Paragraph 2of the same Article in the case of Paragraph 2.
(Liability in Regard to Parking)
Article 17. The Hotel shall not be liable for the custody of the vehicle of the Guest when the
Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the
Hotel simply offers the spac e for parking, whether the key of the vehicle has been deposited to
the Hotel or not. However, the Hotel shall compensate the Guest for damage caused throughintent or negligence on the part of the Hotel in regards to the management of the parking lot.
- 6 -(Liability of the Guest)
Article 18. The Guest shall compensate the Hotel for damage caused through intent or
negligence on part of the Guest.
-

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Attached Table No.1 Calculation Method for Accommodation Charges (Ref. Paragraph 1 of
Article 2 and Paragraph 1 of Article 12)
Contents
Total

Accommodation

Amount to Charges
be Paid by
the Guest(1) Basic Accommodation Charge (Room charge including
breakfast and other food and beverage expenses )(2) Service charge ((1) ×

Extra Charges%)(3) Additional food and beverages（ excluding thoseincluded in (1))(4) Service charge ((3) ×

Taxes

%)

a. Consumption tax
b. Bath tax (only in hot spring areas)

Remarks:
1. The basic room charge is based on the tariff posted at.

2. Child fare is applicable to elementary school students and below. 70% of the adult rate ischarged when meals and bedding equivalent to those for adults are provided, 50% when meals
and bedding for children are provided, and 30% when bedding only is provided.
Infants for whom bedding and meals ar e not provided will be charged (Only hotels and inns
that offer infant rates.) .

- 8 -Attached Table No. 2 Cancellation Charge for Hotel (Ref. Paragraph 2 of Article 6) ･･･for Hotel

Date when Cancellationof Contract is
NoticedContracted
Number of Guests
Individual

No Sh o w

1 Da y Pri o r t o

9 Da ys Pri o r t o

20 D a ys Pri o r to

Ac co m m o da t i on

Ac co m m o da t i on

Ac co m m o da t i on

Ac co m m o da t i on

Da y

Da y

Da y

Da y

1 to 14

％

％

％

％

％

15 to 99

％

％

％

％

％

100 or more

％

％

％

％

％

Group
Remarks:

1. The percentages signifies the cancellation charge to the Basic Accommodation Charges.
2. When the number of days contracted is shortened, the cancellation charge for the first day ofthe cancelled period shall be paid by Guest regardless of the number of days shortened.
3. In the event of cancellation of a contract for a part of a group (15 or more perso ns), 10% of
the number of persons staying at the hotel 10 days prior to the date of stay (or the date ofacceptance if the application is accepted after that date) (any fractional number will be
rounded up) will not be subject to a penalty.

Attached Table No. 2 Cancellation Charge for Hotel (Ref. Paragraph 2 of Article 6 )… for Hotel

1 to 14
15 to 30
31 to 100
101 or more

Accommodation
day

Contracted
Number of
GuestsNo Show

Date when
Cancellation ofContract is
Noticed

1

2

3

5

6

7

8

14

15

20

30

Day

Days Days Days Days Days Days

Days

Days

Days

Days

Prior

Prior Prior Prior Prior Prior Prior

Prior

Prior

Prior

Prior

to

to

to

to

to

to

to

to

to

to

to

A.

A.

A.

A.

A.

A.

A.

A.

A.

A.

A.

Day

Day

Day

Day

Day

Day

Day

Day

Day

Day

Day

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

Remarks:
1. The percentages signifies the cancell ation charge to the Basic Accommodation Charges.
2. When the number of days contracted is shortened, the cancellation charge for the first day ofthe cancelled period shall be paid by Guest regard less of the number of days shortened.
3. In the event of cancellation of a contract for a part of a group (15 or more persons), 10% of
the number of persons staying at the hotel 10 days prior to the date of stay (or the date ofacceptance if the applicatio n is accepted after that date) (any fractional number will b erounded up) will not be subject to a penalty.

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