TERMS AND CONDITIONS FOR HARUMOTO HOTEL GROUPHARUMOTO H. SEIKOEN NIKKO TOKANSOACCOMMODATION CONTRACTS (H.
NIKKO SENHIMEMONOGATARI)
CREATE DATE: 2000/12/01 FINAL REVISION: 2019/01/01(Scope of Application)
Article 1. Contracts for accommodation and related agreements tobe entered between this Ryokan/Hotel and the guest to beaccommodated shall be subject to these terms and conditions. And
any particulars not provided for herein shall be governed by laws
and regulations and /or generally accepted practices.
2. In the case when the Ryokan/Hotel has entered into a special
contract with the Guest insofar as such special contract does not
violate laws and regulation and generally accepted practices,notwithstanding the preceding Paragraph, the special contract shalltake precedence over the provisions of these Terms and Conditions.
(Application for Accommodation Contracts)
Article 2. A Guest who intends to make an application for an
Accommodation Contract with the Ryokan/Hotel shall notify the
Ryokan/Hotel of the following particulars:⑴ Name of the Guest(s), Number of person(s), Gender, Address andContact information.
⑵ Date of Accommodation and estimated time of arrival.
⑶ Accommodation Charges (based, in principle on the basic
Accommodation Charges listed in the attached Table No.1); and⑷ Other particulars deemed necessary by the Ryokan/Hotel.
2. In the case when the Guest requests, during his stay, extensionof the accommodation beyond the date in Subparagraph (2) of thepreceding Paragraph, it shall be regarded as an application for a
new Accommodation Contract at the time such request is made.
(Conclusion of Accommodation Contract, etc.)
Article 3. A contract for Accommodation shall be deemed to havebeen concluded when the Ryokan/Hotel has duly accepted theapplication as stipulated in the preceding Article. However, thesame shall not apply when it has been proved that the
Ryokan/Hotel has not accepted the application.
2 When a Contract for Accommodation has been concluded inaccordance with the provision of preceding Paragraph, the Guest isrequested to pay an Accommodation deposit ﬁxed by the
Ryokan/Hotel within the limits of basic accommodation Charges
covering the Guest̀s entire period of stay (3 days when the periodof stay exceeds 3 days) by the date speciﬁed by the Ryokan/Hotel.
3 The deposits shall be ﬁrst used for the total Accommodation
charges to be paid by the Guest, then secondly for the cancellation
charge under Article 6 and thirdly for the reparations under Article
18 if applicable, and the remainder, if any, shall be refunded at thetime of payment of the accommodation charge as stated in Article
12.
4 When the guest has failed to pay the deposit by the date as
stipulated in paragraph 2 the Ryokan/Hotel shall treat the
Accommodation contract as invalid. However, the same shall applyo nl y i n t he c ase wh en th e G u est is th u s in formed by t he
Ryokan/Hotel when the period of payment of the deposit isspeciﬁed.
(Special Contracts Requiring No Accommodation Deposit)
Article 4. Notwithstanding the provision of paragraph 2 of thepreceding Article, the Ryokan/Hotel may enter into a special
contract requiring no accommodation deposit after the contract has
been concluded as stipulated in the same paragraph.
2 In the case when the Ryokan/Hotel has not requested thepayment of the deposit as stipulated in paragraph 2 of thepreceding Article and/or has not speciﬁed the date of the paymentof the deposit at the time the application for an Accommodation
Contract has been accepted, it shall be construed as that the
Ryokan/Hotel has accepted a special contract prescribed in thepreceding paragraph.
(Refusal of Accommodation contract)
Article 5. The Ryokan/Hotel may not accept the conclusion of an
Accommodation Contract under any of the following cases:⑴ When the application for Accommodation does not conform withthe provisions of these Terms and Conditions;⑵ When the Ryokan/Hotel is fully booked, and no room isavailable;⑶ When the guest seeking Accommodation is deemed liable toconduct himself in a manner that will contravene the laws or act
against the public order or good morals regarding his
accommodation;⑷ When the guest seeking accommodation is considered to becorresponding to the following (a) to (c)⒜ the law in respect to prevention, etc. against illegal actions bygang members (1991 Law item 77) stipulated article 2 item 2(herein after referred to as gang group .) gang member
stipulated by the same law article 2 item (herein after referred
to as gang member .), gang group semi-regular members organg member related persons and other antisocial force.
⒝ When gang group or gang members are associates ofcorporation or other bodies to control business activities.
⒞ When a corporate body has related persons to gang members.
⑸ When the guest seeking accommodation behaves extremely in amischievous way against other hotel guest.
⑹ When the guest seeking accommodation is clearly considered to
be a patient with an infectious disease.

⑺ When the guest seeking accommodation, a violent requesting
act is carried out, or demanded a burden beyond the reasonablepurview.
⑻ When the Ryokan/Hotel is unable to provide accommodation
due to natural calamities, disfunction of the facilities and/or otherunavoidable causes;⑼ When the provisions of Article14(No. 1,2) ofMetropolitan/Prefectural Ordinance are applicable.
(Right to Cancel Accommodation Contracts by the Guest)
Article 6. The Guest is entitled to cancel an Accommodation
Contract by so notifying the Ryokan/Hotel
2. In the case when the Guest has cancelled the Accommodation
Contract in whole or in part due to causes for which the Guest isliable (except in the case when the Ryokan/Hotel has requested thepayment of the deposit during the speciﬁed period as
Prescribed in Paragraph 2 of Article 3 and the Guest has cancelled
before the payment), the Guest shall pay cancellation charges aslisted in the attached Table No.2. however, in the case when aspecial contract as prescribed in paragraph 1 of Article 4 has beenconcluded, the same shall apply only when the Guest is informed of
the obligation of the payment of the cancellation charges in case ofcancellation by the Guest.
3. In the case when the Guest does not appear by 8 p.m. of theaccommodation date (2 hours after the expected time of arrival if
the Ryokan/Hotel is notiﬁed of it) without an advance, theRyokan/Hotel may regard the Accommodation Contract as being
cancelled by the Guest.
(Right to Cancel Accommodation Contracts by the Ryokan/Hotel)
Article 7. The Ryokan/Hotel may cancel the Accommodation
Contract under any of the following cases:⑴ When the Guest is deemed liable to conduct and/or haveconduct himself in a manner that will contravene the laws or act
against the public order or good morals regarding his
Accommodation;⑵ When the Guest is clearly considered to be corresponding to thefollowing (a) to (c)⒜ Gang group, gang group semi-regular members or gangmember related persons and other antisocial force.
⒝ When a corporate body or other organization where ganggroup or gang member control business activities.
⒞ In a corporate body which has persons relevant to gangmember in its board member.
⑶ When the guest in accommodation behaves extremely in amischievous way against other hotel guests.
⑷ When the Guest is clearly considered to be a patient with aninfectious disease.
⑸ When having accommodation, a violent action is carried out, or
demanded a burden beyond reasonable purview.
⑹ When the Ryokan/Hotel is unable to provide accommodation
due to natural calamities and /or other causes of force majeure.
⑺ When the provisions of article 14(No. 1.2) ofMetropolitan/prefectural ordinance are applicable.
⑻ When the Guest does not observe prohibited actions such as
smoking in the bed, mischief to the ﬁreﬁghting facilities and otherprohibition of the use regulation stipulated by the Ryokan/Hotel(restricted to particulars deemed necessary in order to avoid thecausing of ﬁres)
2. In the case when the Ryokan/Hotel has cancelled the
Accommodation Contract in accordance with the preceding
Paragraph, the Ryokan/Hotel shall not be entitled to charge the
Guest for any of the service in the future during the contractual
period which he has not received.
(Registration)
Article 8. The Guest shall register the following particulars at thefront desk of the Ryokan/Hotel on the day of accommodation:⑴ Name, age, Gender, address, occupation and contact informationof the Guest(s)⑵ For non-Japanese: Nationality, Passport number, port and dateof entry in Japan⑶ Date and estimated time of departure; and⑷ Other particulars are deemed necessary by the Ryokan/Hotel.
2. In the case when the Guest intends to pay his Accommodation
Charge prescribed in Article 12 by any means other then Japanesecurrency, such as traveler̀s cheques, coupons or credit cards, these
credentials shall be shown in advance at the time of the registrationprescribed in the preceding Paragraph.
(Occupancy Hours of Guest Rooms)
Article 9. The Guest is entitled to occupy the contracted guest
room of the Ryokan/Hotel from 3 p.m. to 10 a.m. the next morning .
However, in the case when the Guest is accommodated
continuously, the guest may occupy it all day long, except for thedays of arrival and departure.
2. The Ryokan/Hotel may, not withstanding the provisions
prescribed in the preceding Paragraph, permit the Guest to occupy
the room beyond the time prescribed in the same Paragraph.
In this case, extra charges shall be paid as follows:⑴ Up to 3 hours: one third of room charge

2. when the baggage or belonging of the Guest is found left after
his check-out, and the ownership of the article is conﬁrmed, theRyokan/Hotel shall inform the owner of the article left and ask forfurther instructions. When no instruction is given to the
Ryokan/Hotel by the owner or when the ownership is not
conﬁrmed, the Ryokan/Hotel shall keep the article for 7 days
including the day it is found, and after this period, theRyokan/Hotel shall turn it over to the nearest police station.
3. The Ryokan/Hotel̀s liability regarding the custody of the
Guest̀s baggage and belongings in the case of the preceding
paragraphs 2 shall be assumed in accordance with the provisions ofparagraph 1 of the preceding Article in the case of Paragraph 1,
and with the provisions of Paragraph 2 of the same Article in thecase of Paragraph 2.
(Liability in regard to Parking)
Article 17. The Ryokan/Hotel shall not be liable for the custody ofthe vehicle of the Guest when the Guest utilizes the Parking lot
within the premises of the Ryokan/Hotel, as it shall be regarded
that the Ryokan/Hotel simply oﬀers the space for parking, whether
the key of the vehicle has been deposited with the Ryokan/Hotelnot. However, the Ryokan/Hotel shall compensate the Guest for thedamage caused through intention or negligence on the part of the
Ryokan/Hotel in regard to the management of the parking lot.
(Liability of the Guest)
Article 18. The Guest shall compensate the Ryokan/Hotel for thedamaged caused through intention or negligence on the part ofGuest.
Attached Table No. 1
Classiﬁcation and Calculation method of Accommodation Charges(Ref. Paragraph 1 of Article 2 and Paragraph 1 of Article 12)
Content
Total Amount to be
paid by the Guest(or 30% of the equivalent in the sum to the room charge)⑵ Up to 6 hours: one half of the room charge(or 50% of the equivalent in the sum to the room charge)⑶ More than 6 hours: room charge in full(or 100% of the equivalent in the sum to the room charge)
3. The equivalent in the sum to the room charge prescribed in thepreceding Paragraph shall be 70% of the Basic Accommodation
Charges.
(Observance of Use Regulations)
Article 10. The Guest shall observe the use Regulation establishedby the Ryokan/Hotel.
(Business Hour)
Article 11. The business hours of the main facilities, etc. of the
Ryokan/Hotel are as follows, and those of other facilities. shall be
notiﬁed in detail by brochures as provided, notices displayed ineach place, service directories in guest rooms and others.
⑴ Service hours of front desk, cashier̀s desk, etc. 6:00AM˜1:00AM
a. Closing time 2:00Am (Except for Senhimemonogatari, it is 0:00
AM)
b. Front service 0:00AMc. Exchange service 10:00 PM⑵ Service hours (at facilities) for Dining, Drinking etc.
7:00am~10:00pm.
a. Breakfast 7:00am~9:30am
b. Lunch 11:00am~2:00pm
c. Dinner 5:00pm~10:00pm
d. Other meals, drinks, etc. 7:00am~10:00pm⑶ Service hours of auxiliary facilities.
2. The Business hours speciﬁed in the preceding Paragraph are
subject to temporary changes due to unavoidable causes of the
Ryokan/Hotel. In such case, the Guest shall be informed byappropriate means.
(Payment of Accommodation Charges)
Article 12. The breakdown of the Accommodation Charges etc.
that the guest shall pay is as listed in the attached Table No. 1.
2. Accommodation Charges etc. as stated in the preceding
Paragraph shall be paid with Japanese currency or by any meansother than Japanese currency such as traveler̀s cheque, coupons or
credit cards recognized by the Ryokan/Hotel at the front desk at
the time of departure of the Guest or upon request by the
Ryokan/Hotel.
3. Accommodation Charges shall be paid even if the Guest
voluntarily does not utilize the Accommodation Facilities whichhave been provided for him by the Ryokan/Hotel and are at his
disposal.
(Liabilities of the Ryokan/Hotel)
Article 13. The Ryokan/Hotel shall compensate the Guest for thedamage if the Ryokan/Hotel has caused such damage to the Guestin the fulﬁllment or the nonfulﬁllment of Accommodation Contract
and/or related agreements. However, the same shall not apply incases when such damage has been caused due to reasons for which
the Ryokan/Hotel is not liable.
2. Even though the Ryokan/Hotel has received the PASS MARK
(Certiﬁcate of Excellence of Fire Prevention Standard issued by theFire Station), furthermore, the Ryokan/Hotel is covered by the
Ryokan/Hotel Liability Insurance in order to deal with unexpected
ﬁre and/or other disasters.
(Handling When Unable to Provide Contracted Room)
Article 14. The Ryokan/Hotel shall, when unable to provided
contracted rooms, arrange accommodation of the same standard
elsewhere for the Guest insofar as practicable with the consent of
the Guest.
2. When arrangement of other Accommodation can not be madenot with standing the provisions of the preceding Paragraph, theRyokan/Hotel shall pay the Guest a compensation fee equivalent tothe cancellation charge and the compensation fee shall be applied to
the reparation. However, when the ryokan/Hotel can not provide
accommodation due to the causes for which the Ryokan/Hotel is
not liable, the Ryokan/Hotel shall not compensate the Guest.
(Handling of Deposited Articles)
Article 15. The Ryokan/Hotel shall compensate the Guest for theDamage when loss, breakage or other damage is caused to thegoods, cash, or valuable deposited at the front desk by the Guest,
except in the case when this has occurred due to causes of force
majeure. However, for cash and valuables, when the Ryokan/Hotelhas requested the Guest to report its kind and value, but the Guest
has failed to do so, the Ryokan/Hotel shall compensate the Guest
within the limit of 500,000 yen.
2. The Ryokan/Hotel shall compensate the Guest for the damage
when loss, breakage or other damage is caused, through intention
or negligence on the part of the Ryokan/Hotel, to the goods, cash or
valuables which are brought into the premises of the Ryokan/Hotelby the Guest but are not deposited at the front desk. However, for
articles of which the kind and value have not been reported inadvance by the Guest, the Ryokan/Hotel shall compensate the
Guest within the limit of 300,000 yen.
(Custody of Baggage and/or belongings of the Guest)
Article 16. When the baggage of the Guest is brought into the
Ryokan/Hotel before his arrival, the Ryokan/Hotel shall be liable tokeep it only in the case when such a request has been accepted by
the Ryokan/Hotel. The baggage shall be handed over to the Guestat the front desk at the time of his check-in.

Accommodation ⑴ Basic Accommodation Charges
Charges(Room charge ＋ Breakfast & Dinner)
Extra Charges⑵ Extra Meals & Drinks (other than Breakfast and Dinner) and Other Expenses

Extra Charges⑴ Consumption Tax⑵ Hot Spring Tax (only in spa districts)※ In facilities other than the Semhimemonogatari
10% Service
Charges is included in basic accommodation charge. Or
10% service Charge is added for additional food & drink.
Remarks
1. The basic Accommodation Charge is based on the tariﬀs, which
are posted on price list
2. A child̀s charge applies to children attending elementary schoolof ages (up to 12 years of age) and under. 70% of the adult charge
shall be required when meals and bedding comparable to thosefor the adult are provided to such children, 50% shall be required
when meals and bedding for children are provided and 30% when
only bedding for children is provided. For an infant to whommeals and bedding are not provided, 2000 yen shall be charged.
(Limited to the Senhimemonogatari)
Attached Table No. 2
Cancellation Charge for Ryokan (Ref. Paragraph 2 of Article 6)
Contract Numberof Guest 1 to 14

Date ofCancellationof Contract is Notified

15 to
30

31 to 100 and
100
more

No Show

100%

100%

100%

100%

Accommodation Day

50%

50%

70%

70%

1 Day prior to Accommodation Day

20%

20%

50%

50%

2 Day prior to Accommodation Day

20%

20%

20%

25%

3 Day prior to Accommodation Day

20%

20%

20%

25%

20%

20%

25%

6 Day prior to Accommodation Day

20%

25%

7 Day prior to Accommodation Day

20%

25%

30 Day prior to Accommodation Day

10%

15%

5 Day prior to Accommodation Day

60 Day prior to Accommodation Day

10%

Remarks
1. The percentages signify the rate of cancellation charge to the
Basic Accommodation Charge.
2. When the number of days contracted, is shortened, thecancellation charge for its ﬁrst day shall be paid by the Guest
regardless of the number of days shortened.
3. When part of a group booking (for 15 persons or more) is
cancelled, the cancellation charge shall not be charged for thenumber of persons equivalent to 10% of the number of persons
booked as of 10 days prior to the occupancy (when accepted lessthan 10 days prior to the occupancy, as of the date) with fractions
counted on a whole number.
Supplementary Provisions, this agreement is as of January 1, 2019