Buehler, An ITW Company
41 Waukegan Road, Lake Bluff, Illinois, 60044 USA+1.847.295.6500 | 800-BUEHLER
info@buehler.com
www.buehler.com

Buehler Warranty Policy – Effective January 1, 201818 Month Limited Equipment Warranty
Buehler warrants all new serialized equipment for a period of 18 months starting from the date of delivery from thecommon carrier, when operated under recommended guidelines and when properly installed and maintained asdetermined by Buehler.
The Equipment will:••Conform to Buehler’s standard specifications for the Equipment;
Be free from substantial defects in material and workmanship.

What is Covered Under Warranty – Buehler’s Commitment•••

In the event of a breach of the warrant set forth above, Buehler may be liable to remedy the customer’s complaint
by either:o Sending the customer replacement parts necessary to bring the allegedly deficient Equipment into
conformance with the Equipment Warranty; oro Instruct the customer to ship the allegedly deficient Equipment to Buehler’s facility, at Buehler’s expense
for repair or replacement.
Buehler will offer unlimited technical support per Buehler’s “Instructions for Technical Support.”
Buehler’s obligations under the Equipment Warranty are conditioned on the customer providing Buehler withprompt notification of the alleged deficiencies in accordance with Buehler’s “Instructions for Warranty Claims” anda reasonable opportunity for Buehler to inspect all claims.

What is Not Covered Under Warranty
The Equipment Warranties do not cover:••••

Consumable products, accessories or ordinary wear items.
The use of Equipment with incompatible consumables, component or parts.
Damage caused by accident, misuse, neglect, alteration, improper installation or connection to inappropriate utility
sources, or improper testing.
Damage during transit when the customer arranged freight.

6 Month Service Warranty
Buehler warrants that the services it provides to its customer (the “Services”) will conform with any mutually agreed upon
specifications or statements of work (the “Service Warranty”). The Services, and any service parts, are warranted for aperiod of 6 months from the date of completion of the Services. Buehler’s sole liability and the customer’s sole remedy
under the Services Warranties will be for Buehler, at its option, to re-perform the Services or to credit the customer’s
account for such Services.

Instructions for Warranty Claims
To All Customers,
In order to make a claim under Buehler’s Limited Equipment Warranty, please follow the instructions below:
Please contact Buehler Service through www.Buehler.com in order to make a warranty claim. Please have the following
information available when contacting Buehler:
1.
2.
3.
4.

Customer Purchase Order Number
Buehler Invoice Number and Date
Serial Number of Equipment
Reason(s) for Warranty Claim

If the Equipment must be returned to Buehler for warranty service, you must receive prior authorization and a Return
Material Authorization Number (“RMA”) prior to the return. Items without this number on the outside of the package
will not be received by Buehler. Please include the accompanying correspondence from your Buehler Service
Representative approving the RMA with the items being returned.
Once you have received the RMA and packaging and shipping instructions, the Equipment can be sent to:
Buehler, a division of Illinois Tool Works
41 Waukegan RoadLake Bluff, IL 60044
ATTN: QC DEPT RMA No. ___________Instructions for Technical Support
Pursuant to the terms of Buehler’s Equipment Warranty, Buehler offers its customer unlimited technical support overtelephone or email. In order to take advantage of this service, customers may contact Buehler Service at
www.Buehler.com or at the following contact details:
RegionAmericasEurope
Asia
Japan

Email
service@buehler.com
service.eu@buehler.com
service.sh@buehler.com
info.japan@buehler.com

Phone+1 847 295 6500
+49 0 711 4904690-0+86 400 000 3418
+03-5439-5077

Phone Hours (local time)M-F 8:00-16:00M-F 8:00-16:00
M-F 8:00-16:00
M-F 8:00-16:00

Buehler, An ITW Company • Worldwide Headquarters
41 Waukegan Road, Lake Bluff, Illinois, 60044 USA | phone: 847.295.6500 • 800-BUEHLER | email: info@buehler.com
www.buehler.com