Industrial AI | Service AI | Asset AI
Orlando World Center Marriott, October 14-18 2024

Service Management Agenda
Day 1 | Tuesday, October 15 2024
9:00-10:30

Plenary - Part 1
Mark Moffat, CEO, Keynote

IFS Cloud & IFS.ai Road Map

09:00-09:30

09:30-10:00

10:30-11:15

Refreshments & Networking

11:15-12:10

Plenary - Part 2

10:00-10:30

IFS City – Industry & ProductShowcase Part 3

11:15-11:45

11:45-12:10

Lunch & Networking

2:00-2:30

Service / Product Breakouts | Session 1
A clear path to the Cloud: Upgrade to Service
Management in IFS Cloud

IFS.ai in 2025: Roadmap for ERP & Sustainability

EAM: Asset Performance Management that delivers
excellence in maintenance

Hear how heating & energy customer optimizes
services with AI-driven analytics

Service / Product Breakouts | Session 2
Connecting global business operations for resiliency
and operational efficiency

4:00-4:30

IFS City – Industry & ProductShowcase Part 1

IFS City – Industry & ProductShowcase Part 2

12:10-2:00

3:00-3:30

Click on a session to learn more!

IFS.ai in 2025: Roadmap for Service Management,
EAM & Aviation Maintenance

Service / Product Breakouts | Session 3
IFS Customer Services: Track your business case, mitigate risks & realize value faster5:00-5:30

Service / Product Breakouts | Session 4
Customer session: Optimize resources planning to drive efficiency and lower emissions

7:00-11:00

Evening Entertainment & Networking

01 // Agenda | Service

Day 2 | Wednesday, October 16 2024
9:00-10:30

Plenary - Part 1
When data is the strategic asset

Customer Insights - AI

9:00-9:45

9:45-10:30

10:30-11:15

Refreshments & Networking

11:15-12:10

Plenary - Part 2
Customer Insights - EAM

Partner Insight - EUROPE

11:15-12:00

12:00-12:30

12:30-2:00

Lunch & Networking

2:00-2:30

Service / Product Breakouts | Session 5Evergreen with IFS: From IFS Cloud Self Service
to the Lifecycle Experience & IFS.ai

IFS Cloud: Explore the latest innovations inService Lifecycle Management

3:00-3:30

Moving to IFS Cloud: Becoming evergreen withIFS Success & IFS Cloud Services

Service / Product Breakouts | Session 7IFS.ai: Industrial AI for your business

5:00-5:30

IFS Unified Support: IFS Support & Cloud
Services deliver a frictionless experience

Service / Product Breakouts | Session 6IFS.ai in 2025: Roadmap for Service
Management, EAM & Aviation Maintenance

4:00-4:30

From strategy to operations: Meeting yoursustainability goals with IFS CloudIFS Cloud Mobile Workforce Management:scheduling, dispatching & execution
with AI

Service/ Product Breakouts | Session 8IFS.ai in 2025: Roadmap for ERP & Sustainability

7:00-11:00

02 // Agenda | Service

Appreciation Night

Day 3 | Thursday, October 17 2024
9:00-10:30

Plenary - Part 1
Customer Insights - FSM

The focus on Value - IFS Success

9:00-9:45

9:45-10:30

10:30-11:15

Refreshments & Networking

11:15-12:30

Plenary - Part 2
The focus on Simplification - Cloud

Partner Insight - USA

11:15-12:00

12:00-12:30

12:30-2:00

Lunch & Networking

2:30-3:00

Service / Product Breakouts | Session 9
Achieve full project control: deliver projects
on-time and on-budget & on quality

3:00

AI in IFS Cloud: A core pillar to supporting
sustainability in Service Management

Delegates DepartTraining Day 1 | Thursday, October 17 2024
1:00-5:00

03 // Agenda | Service

Training Courses

Mastering IFS Cloud Build Place for Total
Control Part 1

Unlock the Power of Workflows in IFS CloudPart 1

Learn how to customize the User Experiencein IFS Cloud Part 1

Technical Experience Tailoring in IFS CloudPart 1

Training Day 2 | Friday, October 18 2024
8:00-12:00

04 // Agenda | Service

Training Courses

Mastering IFS Cloud Build Place for Total
Control Part 2

Unlock the Power of Workflows in IFS CloudPart 2

Learn how to customize the User Experience inIFS Cloud Part 2

Technical Experience Tailoring in IFS CloudPart 2

Service | Available Sessions
A clear path to the Cloud: Upgrade toService Management in IFS Cloud

Connecting global business operations
for resiliency and operational efficiency

Are you an FSM, Alliance or IFS Applications Service
Management customer who is looking to move to IFS
Cloud? If so, then this is the session for you! Learn
more about the Service Management offering in IFS
Cloud; how to determine your organizational
readiness and how you can prepare your businessand leverage IFS Success to build your specificjourney.

In this session we will demonstrate how to achieve
operational efficiency and business resilience in theface of constant disruption and changing regulatory
requirements. Get inspired by supply chain andfinance capabilities and how they can impact yourbusiness. Learn more about IFS Cloud with its built-in
AI and how the evergreen approach can help createthe moment of service for your customers.

IFS.ai in 2025: Roadmap for ERP &Sustainability

IFS.ai in 2025: Roadmap for Service
Management, EAM & Aviation
MaintenanceIFS.ai in 2025 is a preview of our roadmap in AI,
digital, and other innovations that will be madeavailable in IFS’s ERP and Sustainability solutions. The
session will explore upcoming capabilities and with
AI featuring pervasively in all solutions you are able
to deliver real-world benefits and see first-hand ourlonger-term vision and strategy.

EAM: Asset Performance Managementthat delivers excellence in maintenanceDuring this session, we will provide an overview ofhow IFS Cloud for Enterprise Asset Management
offers APM capabilities to assist organizations inachieving their cost and effectiveness targets andreduce TCO.
Learn how Asset Performance Management (APM)
can help your organization meet carbon emissions
while lowering unnecessary costly corrective
maintenance of your assets.

Hear how heating & energy customer
optimizes services with AI-driven
analytics
In this presentation, a Canada-based home andenergy solutions company will share how IFS Cloudand it's AI-driven predictive analytics has helped
them optimize their field service operations tosupport their business transformation roadmap. With
the goal of streamlining their service delivery,
improving the customer experience and creating asingle view of their operations, this session will deep
dive into how IFS' Planning and Scheduling
Optimization capability is helping the customer
achieve these goals and the value they are drivingfrom this new technology implementation.

05 // Agenda | ServiceIFS.ai in 2025 is a preview of our roadmap in AI,
digital, and other innovations that will be madeavailable in IFS Cloud Service Management,
Enterprise Asset Management, and Aviation
Maintenance solutions. The session will explore
upcoming capabilities , and with AI featuring
pervasively in all solutions you are able to deliver
real-world benefits and see first-hand ourlonger-term vision and strategy.

IFS Customer Services: Track yourbusiness case, mitigate risks & realize
value fasterTechnology is the enabler; the value is realized isthrough a tight business case where quantitative andqualitative value are clearly identified.
In this session, we will show the value being brought
to life through IFS Global Customer Services, from 1)
the delivery of our projects leveraging IFS Global
Delivery supporting our customers and partners, 2)
via IFS Success which enables customers to maximize
the value of their IFS solutions, reduce risks, achieve
growth, and optimize broader business strategies,and 3) through our Maintenance & Cloud Services tosupport IFS solutions.

Service | Available Sessions (Cont.)
Customer session: Optimize resources
planning to drive efficiency and lower
emissionsLearn how a global leader used IFS Cloud poweredby IFS.ai to boost SLA attainment and asset uptime.
By optimizing mobile workforce deployment, in thissession, discover how they achieved better resource
utilization and reduced their environmental footprint.

Evergreen with IFS: From IFS Cloud Self
Service to the Lifecycle Experience& IFS.ai
Join this session to understand how the current
platform and experience features and those coming
in 2025 will support your business needs. Understandhow the IFS.ai Platform Service ties to your IFS Cloud
evergreen lifecycle. Hear how IFS uses technology todeliver innovation and value directly to you throughadvancing self service capabilities in the Cloud
Service.

From strategy to operations: Meetingyour sustainability goals with IFS Cloud
Learn how IFS Cloud can not only help meet yourregulatory requirements but also your wider
sustainability goals. Join us to discover the latest
advancements in sustainability management where
we will dive into capabilities such as the IFS Cloud
Emissions Tracker, and our latest CSRD solution tosupport sustainability compliance reporting.

How the construction & engineering
industry can manage their asset
lifecycles Part 1
In this first of a two part session, join an international
construction and engineering contractor as they
reveal how IFS Cloud supports their total asset
lifecycle: design, procure, build, operate, maintain.
Discover the challenges that fueled their digital pivot
to IFS Cloud – streamlining complex systemarchitectures, reducing reliance on Excel, andscaling for growth. Hear how they embraced agility,resilience, and improved performance across

06 // Agenda | Service

projects and business. But the story doesn't end
there. Learn how they expanded beyond
design-build, offering operation and maintenanceservices for predictable revenue streams. Explorehow they plan to leveraging innovations such as, IoT,AI, and automation for the future. Don't miss thisinspiring case study of digital transformation inaction. (Part 1)

IFS Cloud: Explore the latest innovationsin Service Lifecycle Management
See, hear, and explore how Service management inIFS Cloud has transformed since our last Unleashedin 2022. This session will demonstrate exciting new
capabilities and highlight the tangible business value
you can achieve with Service Lifecycle Management
in IFS Cloud and what you can expect in 2025.

IFS Unified Support: IFS Support & CloudServices deliver a frictionless experience
2023 saw the unification of IFS Support and IFS Cloud
Services into one single organization to create a
simplified and seamless IFS customer experience.
In this session hear what you can expect from:•IFS Unified Support: Its mission from provisioning
until “business as usual” post go-live•The IFS Services Center: one place to manage itall.

•IFS Cloud Services: let us do the heavy lifting soyou can get the most out of your IFS Cloud
application•The IFS Customer OfficeService | Available Sessions (Cont.)
How the construction & engineering
industry can manage their asset
lifecycles Part 2
In this second of a two part session, join aninternational construction and engineering
contractor as they reveal how IFS Cloud supports
their total asset lifecycle: design, procure, build,operate, maintain. Discover the challenges that
fueled their digital pivot to IFS Cloud – streamlining
complex system architectures, reducing reliance onExcel, and scaling for growth. Hear how theyembraced agility, resilience, and improved
performance across projects and business. But thestory doesn't end there. Learn how they expanded
beyond design-build, offering operation andmaintenance services for predictable revenuestreams. Explore how they plan to leveraging
innovations such as, IoT, AI, and automation for thefuture. Don't miss this inspiring case study of digitaltransformation in action. (Part 2)

IFS.ai in 2025: Roadmap for Service
Management, EAM & Aviation
MaintenanceIFS.ai in 2025 is a preview of our roadmap in AI,digital, and other innovations that will be madeavailable in IFS Cloud Service Management,
Enterprise Asset Management, and Aviation
Maintenance solutions. The session will explore
upcoming capabilities, and with AI featuringpervasively in all solutions you are able to deliver
real-world benefits and see first-hand ourlonger-term vision and strategy.

Moving to IFS Cloud: Becoming evergreen
with IFS Success & IFS Cloud Services
Understand how IFS Cloud can become thefoundation for the adoption of all IFS’s digital
innovation including, IoT, AR, ML and AI.
Attend this session to explore your path to the cloud.
From building a business case to having clarity on
the resources required to make the shift. Upgradewith IFS and hear from a customer about theirjourney from IFS Apps to IFS Cloud.

07 // Agenda | ServiceIFS.ai: Industrial AI for your business
Discover the power of IFS.ai, the thread ofintelligence that connects and feeds your business.
Learn how IFS.ai is weaved into our technology, using
our deep industry expertise and rich datasets to add
capabilities, insights, and innovation that enable
your business to grow and thrive.

IFS Cloud Mobile Workforce
Management: scheduling, dispatching &execution with AI
Field service management is evolving. Join thissession to learn more about the new Mobile
Workforce Management capabilities in IFS Cloud.
Explore how to ai is helping manage the scheduling,dispatching and work execution processes. See how
this capability is composable and can be Deployedindependently deployable or as part of Service
Lifecycle Management in IFS Cloud. See thecapabilities, understand the benefits.

IFS.ai in 2025: Roadmap for ERP &Sustainability
IFS.ai in 2025 is a preview of our roadmap in AI,
digital, and other innovations that will be madeavailable in IFS’s ERP and Sustainability solutions. The
session will explore upcoming capabilities and withAI featuring pervasively in all solutions you are able
to deliver real-world benefits and see first-hand ourlonger-term vision and strategy.