Sustainability
Working towards a better tomorrow

Our approachto sustainability“One of our guiding principles at Mandarin
Oriental is ‘acting with responsibility’, and wehave established a programme to direct ourefforts towards the wellbeing of the planet, ofcommunities and of individuals.
Our ambitious goals include all of our hotels
being single-use plastic free, as well as expanding
our responsible procurement goals to cover key
categories of seafood, coffee, tea, vanilla, cocoa,
sugar and cage-free eggs. As of December 2022,
we are pleased to report all our hotels are 99%
single-use plastic free and we continue to strive toachieve our other goals.”

Torsten van DullemenGroup Director of Sustainability

General Manager’s Message
At Mandarin Oriental, Kuala Lumpur, we proudly champion the seamless fusion of luxury andsustainability. Our deep-rooted commitment to sustainability dates back to 2003, forming thecornerstone of our values with a strong emphasis on responsible practices. Our journey began withthe acquisition of the ISO 14001 Environmental Management System Certification in 2003,establishing us as the only hotel in Malaysia to receive this prestigious recognition.
In October 2019, we successfully transitioned to using glass bottles in our guest rooms, function
rooms, and transportation services, preventing 435,586 plastic bottles from being disposed of in
landfills that year. We prioritise sourcing our cocoa beans from local farms or engaging in joint
agroforestry with the indigenous Semai and Temuan communities in Pahang. Our commitment toquality and sustainability not only supports local farmers but also contributes to the region’seconomic development.
Starting in November 2023, we have exclusively sourced cage-free eggs from Perak and expanded
our sustainability initiatives by introducing wooden key cards. As part of our ongoing efforts, we’vealso eliminated all single-use plastics for in-room amenities such as toothbrushes, combs, andshavers, opting for sustainable materials like FSC-certified paper, wood, and organic cotton. For
meetings and conferences, we provide pens made entirely from recycled materials instead of plastic
ones. Additionally, beginning in 2024, we are actively pursuing the Global Sustainable Tourism
Council (GSTC) accreditation, which represents a holistic approach to sustainability in the tourism
industry, encompassing social responsibility, sustainable management, environmental impact andcultural preservation.
Martin Schnider
General Manager
Mandarin Oriental, Kuala Lumpur

At Mandarin Oriental, Kuala Lumpur, we believe that true luxury is not just about opulence andcomfort but also about making a positive impact on the world. We invite you to join us on thisjourney, where every stay contributes to a more sustainable future.

Mandarin Oriental, Kuala Lumpur’s
approach to sustainabilityMandarin Oriental is committed to contributing to the communities
in which we operate and responsibly managing our environmental
impacts and social commitments.
A proactive sustainability committee of 15 members from various
departments works diligently to achieve our sustainability targets. Our
actions are regularly assessed to ensure alignment with the United
Nations' Sustainable Development Goals (SDGs).

As Featured on theMichelin Guide“Just a stone's throw from the 88-storey Petronas Twin Towers, Mandarin Oriental, Kuala
Lumpur offers the epitome of five-star luxury, while maintaining its in-the-know appeal.
Often hailed as the grand dame of many cities, Mandarin Oriental, Kuala Lumpur exudes
stately elegance, complemented by warm hospitality.
Amidst its opulence, the Kuala Lumpur branch is leading the charge in sustainability,
snagging the SEDA rating for the third consecutive year in 2023. Not to mention,
MOTAC — the Ministry of Tourism, Art & Culture — has bestowed upon it theprestigious ASEAN Green Hotel Standard award, recognising its dedication to sustainable
tourism practices. What’s more, in a bold move since December 2021, the hotel groupreached its goal of eliminating all single-use plastics across its properties.”
From These MICHELIN Guide Hotels in Malaysia are Taking Steps Towards Sustainability- MICHELIN Guide, April 2024

Case Study

Preserving & Celebrating
Local Artforms
The hotel proudly showcases a collection of artifacts and artworks
crafted by talented local artists, such as the esteemed Fauzin
Mustafa, renowned for their exceptional creativity and culturalresonance.
Artwork on the left: Painted by Henry Bong of Pucuk Rebung in2011. The painting highlights the heritage of the Peranakan
Culture in the state of Malacca, Malaysia back in the 15th century.
The artwork compliments the interior design of our all-day dining
restaurant, Mosaic.
Artwork on the top right: Painted in 1998 by renowned Chinesecalligraphy artist, Pang Heng Khan. This painting showcases
unique ancient calligraphy which describes the elements of yin
and yang, as well as notions of completeness and wholeness.
Fan on bottom right: Designed and created by Malaysian pewter
brand Royal Selangor, this fan celebrates the unique artform ofwayang kulit, or shadowpuppet theatre, a way of telling stories inMalaysia for over a thousand years. The fan features shadow
puppet figures by the renowned Fusion Wayang Kulit studio, set
against a 24-carat gilded backdrop with Malaysian motifs.

Christmas 2023

Case Study

Homegrown Strawberries"Chitose Strawberry," cultivated in the high-altitude
splendor of Cameron Highlands on the eastern
fringe of the Malay Peninsula, thrives in the region'sreliably cool climate, owing to its lofty 1,500-metreelevation. Despite Malaysia's tropical nature, thesignificant temperature shifts between day and nightcreate an optimal environment for nurturingstrawberries.
We are committed to reducing our carbon footprint
by incorporating locally sourced strawberries into
our culinary creations.

Afternoon Tea 2020

Case StudyCocoa Beansfrom Pahang
We have sourced our chocolate fromPahang, one of Malaysia’s esteemed
13 states. Our decision to source ourchocolate from Pahang was rooted inour commitment to quality andsustainability. Pahang's rich soil andtropical climate create the perfectconditions for cultivating cacao beansof exceptional quality. By supporting
local farmers and businesses inPahang, we are not only ensuring that
our chocolate is of the highest
standard, but also contributing to theeconomic growth of the region. Eachbar of chocolate tells a story ofdedication, care and passion frombean to bar, embodying the essenceof Pahang's rich heritage and naturalbeauty.

Case Study

Wooden Key Cards
Plastic key cards became obsolete when we shifted to wooden key cards in 2024.
The wooden materials utilized in card production are all FSC-certified, ensuring
responsible sourcing practices.

Case Study

Elimination of Single-Use Plastics
All of our takeaway packaging is made up of recyclable materials, eliminating
the usage of single-use plastics. The hotel also partners with luxury brand,
Diptyque, for all our amenities in our club rooms and suites. By eliminating
the usage of single-use plastics, we are contributing to the preservation ofour environment and the health of our planet. Every small effort counts,
and by choosing eco-friendly options, we can make a big difference
together.

Case Study

Community Outreach
To connect with the community beyond our hotel walls, 21 of our colleagues joined
Rumah Kasih Charity Home to celebrate Mid-Autumn Festival on 26th September
2023. Located in Setapak, Rumah Kasih is a sanctuary for Malaysia's overlookedsenior citizens and displaced patients who are no longer able to reside ingovernment hospitals. Throughout the day, we looked after the residents and spentquality time bonding with them, sharing food and laughter. The activity reaffirmed
our commitment to social responsibility and safeguarding society’s marginalised andvulnerable groups, a rewarding and uplifting event for all involved.

Case Study

Cookies for Charity
KLCC Group's "Sustainable September" campaign, in collaboration with the Kuala
Lumpur Convention Centre Business Events Alliance, aims to foster interconnectedsustainability and ESG initiatives within the KLCC Group and its BEA partners.
Our team participated in the "Bake for Charity" event, with our in-house experts
baking and packing delicious cookies. We were proud to raise RM 1,460 indonations for Stepping Stones charity homes.

Thank you.