人工知能学会
経営課題にAIを！ビジネスインフォマティクス研究会 (第7回)
JSAI Special Interest Group on Business Informatics (SIG-BI #7)

ேᕤ▱⬟ࡢ PMO ᴗົ࡬ࡢᛂ⏝ྍ⬟ᛶ
Applicability of artificial intelligence to PMO workΏ㒊 㞞⏨
Masao Watabe⇃ᮏ኱ᏛᩥᏛ㒊ࢥ࣑ࣗࢽࢣ࣮ࢩࣙࣥ᝟ሗᏛ⛉Kumamoto University
Abstract: Not only recent Toshiba nuclear project problems but also any companies that conduct projects,
the project's troubles have a bad influence on management of company. Discovering and troubleshooting
these projects at an early stage is an important issue for corporate management.
Normally, PMO often finds trouble projects by monitoring QCD. However, trouble can be found out by
this way after project risk becomes really big. It is too late. It is quite difficult to find bad sign on QCD at
the beginning of the project trouble. However, this initial stage is the timing to reduce future impact.
By monitoring the communication of projects in a company, it is possible to collect a large amount of"unstructured data" exchanged there. If it is possible to detect trouble projects early from this data before
abnormality is seen in QCD numerically, the PMO can efficiently use the resource to keep projects ingood condition.

1 ࡣࡌࡵ࡟ᒣ⏣[4]࡟ࡼࢀࡤࠊ᭱㏆ヰ㢟ࡢᮾⰪࡢཎⓎࣉࣟࢪ࢙ࢡࢺࣅࢪࢿࢫࡢၥ㢟ࡔࡅ࡛ࡣ࡞ࡃࠊࣉࣛࣥࢺᘓタ௻ᴗ࡛ࡣࠊࣉࣟࢪ࢙ࢡࢺࡢ㉥Ꮠࡀ┦ḟ࠸࡛࠸ࡿࡇ࡜࡟ゐࢀ࡚࠸ࡿࠋ⚾ࡀ࠿ࡘ࡚໅ົࡋ࡚࠸ࡓࣉࣛࣥࢺᘓタࢆ⾜࠺ᅜෆ኱ᡭ࢚ࣥࢪࢽ࢔ࣜࣥࢢ௻ᴗ࡛኱ࡁ࡞㉥Ꮠࢆᆶࢀὶࡍࣉࣟࢪ࢙ࢡࢺࡀⓎ⏕ࡋࠊ௻ᴗᏑ⥆ࡢ༴ᶵ࡟⮳ࡗࡓ஦౛ࢆ㛫㏆࡟ぢ࡚࠸ࡿࠋࡲࡓࠊ᝟ሗࢩࢫࢸ࣒ࢆᵓ⠏ࡍࡿࢩࢫࢸ࣒࢖ࣥࢸࢢ࣮ࣞࢱ࣮࡛ࡶࠊ」ᩘ
ࡢࢺࣛࣈࣝࣉࣟࢪ࢙ࢡࢺࢆᢪ࠼ࡿ௻ᴗࡣከࡃࠊ୙᥇⟬ࡢཎᅉ࡜࡞ࡗ࡚࠸ࡿࠋࢺࣛࣈࣝࣉࣟࢪ࢙ࢡࢺࢆ᪩ᮇ࡟Ⓨぢࡋࠊᡭᙜ࡚ࡍࡿࡇ࡜ࡣ௻ᴗ⤒Ⴀ࡟࡜ࡗ࡚኱ษ࡞ㄢ㢟࡛࠶ࡿࠋࡇࡢࡼ࠺࡞ࣉࣟࢪ࢙ࢡࢺࢆ」ᩘᢪ࠼࡚஦ᴗࢆ⾜࠺௻ᴗࡢ୰࡟ࡣࠊࣉࣟࢪ࢙ࢡࢺ࣐ࢿࢪ࣓ࣥࢺ࣭࢜ࣇ࢕ࢫ㸦௨ୗࠊPMO㸧ࡶࡋࡃࡣࡑࢀ࡟┦ᙜࡍࡿ⤌⧊ࢆタࡅࠊࣉࣟࢪ࢙ࢡࢺ࡟␗ᖖ࡞඙ೃࡀฟ࡚࠸࡞࠸࠿ࢆࣔࢽࢱࣜࣥࢢࡋ࡚࠸ࡿࠋ᪩࠸࠺ࡕ࡟ࣉࣟࢪ࢙ࢡࢺࡢࢺࣛࣈࣝࢆゎỴࡍࡿࡇ࡜࡟ࡼࡾࠊࡑࡢ௻ᴗࡢ⤒Ⴀ࡬ࡢᝏᙳ㡪ࢆ᭱ᑠ໬ࡍࡿࡓࡵ࡛࠶ࡿࠋ㐃⤡ඛ㸸⇃ᮏ኱ᏛᩥᏛ㒊ࢥ࣑ࣗࢽࢣ࣮ࢩࣙࣥ᝟ሗᏛ⛉ࠛ860-8555 ⇃ᮏ┴⇃ᮏᕷ୰ኸ༊㯮㧥2-39-1

E-mail: mrwatabe@gpo.kumamoto-u.ac.jpࢺࣛࣈࣝࡢ඙ೃࢆᩘ࠶ࡿࣉࣟࢪ࢙ࢡࢺ࠿ࡽぢࡘࡅࡿࡓࡵ࡟ࠊPMO ࡛ࡣከ኱࡞ࣜࢯ࣮ࢫࢆ౑ࡗ࡚࠸ࡿࠋPMO ࡢᶵ⬟ࡣ␗ᖖࣉࣟࢪ࢙ࢡࢺࡢ඙ೃࢆぢࡘࡅࡿࡇ࡜ࡔࡅ࡛ࡣ࡞࠸ࠋࡋ࠿ࡋࠊPMO ࡢከࡃࡢᶵ⬟ࡢෆࠊ▷ᮇ㛫࡟௻ᴗࡢ᥇⟬ࢆᝏ໬ࡉࡏࡿࡇ࡜ࢆ㜵ࡄࡓࡵࡢసᴗ࡜ࡋ࡚ࠊࡇࡢࣔࢽࢱࣜࣥࢢࡣ㔜せ࡞఩⨨࡙ࡅ࡟࠶ࡿࠋࣔࢽࢱࣜࣥࢢࢆ⿵ຓࡍࡿࡓࡵ࡟ࠊࣉࣟࢪ࢙ࢡࢺࢆࠕぢ࠼ࡿ໬ࠖࡍࡿⅭࡢࢩࢫࢸ࣒ࡣከࡃฟᅇࡗ࡚࠸ࡿࡀࠊேᕤ▱⬟ࡢᶵ⬟ࢆ㥑౑ࡋ࡚ࠊ᪩࠸ẁ㝵࡛ࣉࣟࢪ࢙ࢡࢺࡢࢺࣛࣈࣝࢆ᥈▱ࡍࡿࢩࢫࢸ࣒ࡣ⌧ᅾࡲ࡛࡟ᐇ⏝໬ࡉࢀ࡚࠸࡞࠸ࠋ౛࠼ࡤࠊ࠿ࡢ Watson ࡛ࡉ࠼ࠊIBM[6]ࡣࠊ
ࠕࣉࣟࢪ࢙ࢡࢺ⟶⌮ࢆᨭ᥼ࡍࡿࢯ࣮ࣜࣗࢩࣙࣥࡣࠊ㉁ၥᛂ⟅ࠊࣉࣟࢪ࢙ࢡࢺ≧ἣࡢྍど໬࡜࣏࣮ࣞࢺࠊရ㉁ࡸࣜࢫࢡࡢண ࢆ⾜࠺ࠗࢥࢢࢽࢸ࢕ࣈ PMO࠘ࠖ࡜ࡋ࡚ࠊWatson ࢆ౑࠸ࠊࠕࣉࣟࢪ࢙ࢡࢺ≧ἣࡢྍど໬࡜࣏࣮ࣞࢺࡣࠊࣉࣟࢪ࢙ࢡࢺ࡛సᡂࡉࢀࡿ㐍ᤖ⟶⌮⾲ࠊㄢ㢟⟶⌮⾲࡞࡝࠿ࡽࢹ࣮ࢱࢆྲྀࡾ㎸ࡳࠊࣉࣟࢪ࢙ࢡࢺ≧ἣࢆどぬⓗ࡟⾲♧ࡋࠊᶆ‽࣏࣮ࣞࢺ࡜ࡋ࡚ฟຊࡍࡿࡇ࡜ࡀ࡛ࡁࡲࡍࠋࠖ࡜ࡋ࡚࠾ࡾࠊࢺࣛࣈࣝ࡟࡞ࡿྍ⬟ᛶࡀ㧗࠸ࣉࣟࢪ࢙ࢡࢺࡢ᥈▱ࢆᑐ㇟࡜ࡋ࡚࠸࡞࠸ࠋ
PMO ࡟ேᕤ▱⬟ࢆᛂ⏝ࡍࡿ஦౛࠾ࡼࡧඛ⾜◊✲ࡣୖグ஦౛ࢆ㝖ࡁぢᙜࡓࡽ࡞࠸ࠋᮏㄽᩥࡣࠊேᕤ▱⬟ࢆࣉࣟࢪ࢙ࢡࢺࡢ᪩ᮇࢺࣛࣈࣝ᥈▱࡟࡝ࡢࡼ࠺࡟ᛂ⏝ࡍࢀࡤⰋ࠸࠿ࠊ◊✲ࡢ᪉ྥᛶࡢ୍ࡘࢆᥦ᱌ࡍࡿࠋ

人工知能学会
経営課題にAIを！ビジネスインフォマティクス研究会 (第7回)
JSAI Special Interest Group on Business Informatics (SIG-BI #7)

2 PMO ࡜ࡣຍ⸨ࡽ[1]࡟ࡼࡿ࡜ࠊPMO ࡟ࡣࡉࡲࡊࡲ࡞✀㢮ࡸᙺ๭ࡀ࠶ࡿࠋ౛࠼ࡤࠊࠕPMO ࡀ⤌⧊ୖ࡝ࡇ࡟఩⨨௜ࡅࡽࢀ࡚࠸ࡿ࠿࡟ࡼࡾࠊ඲♫ PMOࠊ㒊㛛 PMOࠊࣉࣟࢢ࣒ࣛ㸭ࣉࣟࢪ࢙ࢡࢺෆ PMO ࡟ศ㢮ࡍࡿࡇ࡜ࡀ࡛
ࡁࡲࡍࠋ
ࠖ࡜㏙࡭࡚࠸ࡿࠋᮏㄽᩥࡀᢅ࠺ PMO ࡣࠊࠕ඲♫ PMOࠖ㸦ࣉࣟࣇ࢕ࢵࢺࢭࣥࢱ࣮࡜ࡋ࡚㐙⾜ࡉࢀࡿ♫ෆ඲࡚ࡢࣉࣟࢪ࢙ࢡࢺ⩌ࢆᑐ㇟࡜ࡍࡿ㸧ࢆ᝿ᐃࡋ࡚࠸ࡿࠋ
୰ᮧࡽ[2]ࡣࠊPMO ࡢᶵ⬟࡜ᙺ๭࡟ࡘ࠸࡚ࠊձࣉࣟࢪ࢙ࢡࢺࢳ࣮࣒ᨭ᥼ࠊղࢥࣥࢧࣝࢸ࢕ࣥࢢࠊճᇶ‽࣭ᡭἲࡢ㛤Ⓨ࣭⥔ᣢࠊմࢺ࣮ࣞࢽࣥࢢᐇ᪋ࠊյࣉࣟࢪ࢙ࢡࢺ࣐ࢿ࣮ࢪ࣮ࣕ࢔ࢧ࢖ࣥࢆᣲࡆ࡚࠸ࡿࠋࡉࡽ࡟ࠊࠕࣉࣟࢪ࢙ࢡࢺࡢ⌧≧ࢆࣉࣟࢪ࢙ࢡࢺ࣏࣮ࢺࣇ࢛ࣜ࢜࡟཯ᫎࡉࡏࠊࣉࣟࢪ࢙ࢡࢺࡢඃඛ㡰఩௜ࡅࡸྲྀᤞ㑅ᢥ࡞࡝ࠊࢺࢵࣉ࣐ࢿࢪ࣓ࣥࢺࡀ㐺ษ࡞ุ᩿ࢆࡍࡿࡓࡵࡢ᝟ሗᥦ౪ࢆࡍࡿᙺ๭ࢆᢸ࠺ࡶࡢࡶቑ࠼࡚ࡁ࡚࠸ࡿࠋࠖ࡜ຍ࠼࡚࠸ࡿࠋ
ࡇࡢ᭱ᚋ࡟㏙࡭ࡓ࣏࣮ࢺࣇ࢛ࣜ࢜ࡢ୍ࡘࡀࠊ♫ෆࡢࣉࣟࢪ࢙ࢡࢺ⩌࡟ᒓࡍࡿከᩘࡢࣉࣟࢪ࢙ࢡࢺࢆ೺඲ᛶ࡛௙ศࡅࡿࡶࡢ࡛࠶ࡿࠋࢺࣛࣈࣝࣉࣟࢪ࢙ࢡࢺࢆ࠶ࡪࡾฟࡋ࡚ࠊࢺࢵࣉ࣐ࢿࢪ࣓ࣥࢺࡀࢺࣛࣈࣝࢩ࣮ࣗࢸ࢕ࣥࢢ࡟ࣜࢯ࣮ࢫࢆ᣺ࡾྥࡅࡿᣦ♧ࢆฟࡍࡁࡗ࠿ࡅࢆసࡿࠋ
ࡇࡢ࣏࣮ࢺࣇ࢛ࣜ࢜ࢆసࡿࡓࡵ࡟ࠊPMO ࣓ࣥࣂ࣮ࡢࡳ࡞ࡽࡎࠊࣉࣟࢪ࢙ࢡࢺࢳ࣮࣒ࡢ࣓ࣥࣂ࣮ࡣࠊሗ࿌᭩సᡂࡸࡑࡢศᯒ࡟ከࡃࡢࣜࢯ࣮ࢫࢆ๭࠸࡚࠸ࡿࠋ3ࢺࣛࣈࣝࣉࣟࢪ࢙ࢡࢺࡣ᪩ᮇ࡟ぢࡘࡅࡿࡇ࡜ࡀ࡛ࡁࡿࡢ࠿౛࠼ࡤࠊࢺࢵࣉ࣐ࢿࢪ࣓ࣥࢺࡢ౑ࡗ࡚࠸ࡿ PC ࡟ࠊ♫ෆࡢࣉࣟࢪ࢙ࢡࢺ⩌ࡢ⌧≧ࢆ♧ࡍࢲࢵࢩ࣮ࣗ࣎ࢻࡀ⾲♧ࡉࢀࡿ࡜ࡋࡼ࠺ࠋ౛࠼ࡤ࣏࣮ࢺࣇ࢛ࣜ࢜࡜ࡋ࡚ࠊᶓ㍈㸸ண⟬ᾘ໬⋡ࠊ⦪㍈㸸ࢫࢣࢪ࣮ࣗࣝ㐍ᤖ⋡ࢆྲྀࡿ࡜ࡍࡿࠋࢫࢣࢪ࣮ࣗࣝ㐍ᤖ⋡ࡀணᐃࡼࡾᑠࡉࡅࢀࡤࠊࢺࣛࣈࣝࣉࣟࢪ࢙ࢡࢺ࡜ゝ࠼ࡼ࠺ࠋࡲࡓࠊࢫࢣࢪ࣮ࣗࣝ㐍ᤖࡀணᐃ㏻ࡾ࡛ࡶࠊண⟬ᾘ໬⋡ࡀணᐃࢆ㉸࠼࡚࠸ࢀࡤࢺࣛࣈ࡛ࣝ࠶ࡿࠋࡲࡓࠊ࢔࣮ࣥࢻ࣭ࣂ࣮ࣜࣗἲ࡛ࡶศ࠿ࡿࡇ࡜ࡔࡀࠊࢫࢣࢪ࣮ࣗࣝ㐍ᤖࡀపࡃ࡚ண⟬ᾘ໬⋡ࡶప࠸ሙྜࡣࠊ㉥Ꮠࣉࣟࢪ࢙ࢡࢺ࡟ࡣ࡞ࡽ࡞ࡃ࡚ࡶࠊရ㉁ၥ㢟࡞࡝࡛㢳ᐈ࡜ࢺࣛࣈ
ࣝ࡟࡞ࡗ࡚࠸ࡿ࠿ࡶࡋࢀ࡞࠸ࠋ
㏻ᖖ PMO ࡣࠊQCD㸦ண⟬㉸㐣ࠊࢫࢣࢪ࣮ࣗࣝ㐜ᘏࠊရ㉁ᮍ㐩㸧ࢆ୰ᚰ࡟ぢ࡚ၥ㢟ࣉࣟࢪ࢙ࢡࢺࢆぢࡘࡅࡿࡇ࡜ࡀከ࠸ࠋࡋ࠿ࡋࠊࡑࢀࡣࣉࣟࢪ࢙ࢡࢺࡢࣜࢫࢡࡀ㢧ᅾ໬ࡋ࡚࠿ࡽศ࠿ࡿࡢ࡛࠶ࡾࠊ࠶ࡿព࿡㐜࠸ࠋࣉࣟࢪ࢙ࢡࢺࡢࢺࣛࣈࣝࡣࠊ㢳ᐈ࠿ࡽࡢࣉࣟࢪ࢙ࢡࢺ㐙⾜㏵୰ࡢࢫࢥ࣮ࣉ㸦ᴗົࡢ⠊ᅖࡸෆᐜ㸧ࡢ✺↛ࡢኚ᭦せồ࡜ࡑࢀ࡟క࠺ࣉࣟࢪ࢙ࢡࢺࢳ࣮࣒ࡢΰ஘࡞࡝ࡀ౛࡜ࡋ࡚ᣲࡆࡽࢀࡿࠋࡇࡢΰ஘ࡣึᮇ࡟ࡣ
QCD ࡟ኚ໬ࡀ⾲ࢀ࡞࠸ࠋࡋ࠿ࡋࠊࡇࡢึᮇࡇࡑࡀᑗ
᮶ࡢࢺࣛࣈࣝࣉࣟࢪ࢙ࢡࢺ᧞⁛ࡢࢱ࢖࣑ࣥࢢ࡛࠶ࡿࠋࡇࡢ౛࡟ࡼࢀࡤࠊ✺↛ࡢࢫࢥ࣮ࣉኚ᭦ࡣࣉࣟࢪ࢙ࢡࢺࢳ࣮࣒࣓ࣥࣂ࣮㛫࠶ࡿ࠸ࡣࠊࣉࣟࢪ࢙ࢡࢺ࣐ࢿ࣮ࢪ࣮ࣕ࡜㢳ᐈ࡜ࡢ㛫ࡢࢥ࣑ࣗࢽࢣ࣮ࢩࣙࣥ࡟඙ೃࡀ⾲ࢀࡿࠋ౛࠼ࡤࠊࠕኚ᭦ࠖ
ࠕேࡀ㊊ࡾ࡞࠸ࠖࠕண⟬ࢆ㉸࠼࡚ࡋࡲ࠺ࠖࠕ㛫࡟ྜࢃ࡞࠸ࠖ࡞࡝ࡢ࣮࣮࢟࣡ࢻࡀ㣕ࡧ஺࠺ࡣࡎ࡛࠶ࡿࠋ୍⯡ⓗ࡟ࡣࠊࡇࡢ᫬Ⅼ࡛ࡣࣉࣟࢪ࢙ࢡࢺ࣐ࢿ࣮ࢪ࣮ࣕࡣ࣐ࢿࢪ࣓ࣥࢺᒙࡸ PMO࡟ࡣሗ࿌ࡋ࡞࠸ࢣ࣮ࢫࡀከࠎ࠶ࡿࠋఱ࡜࠿࡞ࡿ࡜⪃࠼ࡿ࠿ࡽ࡛࠶ࡿࠋࡑࡋ࡚ QCD ࡟඙ೃࡀ⾲ࢀࡓ᫬࡟ࡣᡭ㐜ࢀ࡟࡞ࡗ࡚࠸ࡿሙྜࡀከ࠸ࠋ⚾ࡢ⤒㦂࡛ࡣࠊ
PMO ࡛౑࠺ከࡃࡢࣜࢯ࣮ࢫ㸦ேࠊ≀ࠊ㔠ࠊ᝟ሗ㸧ࡣࠊ๓❶ࡢձ࠿ࡽյ࡟ᣲࡆࡓࣉࣟࢪ࢙ࢡࢺࢆࢧ࣏࣮ࢺࡍ
ࡿᴗົ࡟౑ࢃࢀ࡚࠾ࡾࠊQCD ࡢ඙ೃ࡜ࡋ࡚⾲ࢀࡿ๓ࡢࠊࣉࣟࢪ࢙ࢡࢺࡢࢺࣛࣈࣝࡢⱆࡢ᥈▱࡟ࡣከࡃࡢࣜࢯ࣮ࢫࡀ๭࠿ࢀ࡚࠸࡞࠸ࠋ୍㒊ࡢ௻ᴗ࡛ࡣࠊPMO
ࢫࢱࢵࣇࡀᐃᮇⓗ࡟ࣉࣟࢪ࢙ࢡࢺ࡟㉱࠸࡚ࠊ࢖ࣥࢱ
ࣅ࣮ࣗ࡞࡝ࢆ㏻ࡋ࡚ࠊQCD ࡢᩘᏐ࡟⾲ࢀ࡞࠸ࣉࣟࢪ࢙ࢡࢺࡢᅔࡗࡓࡇ࡜ࢆ⪺ࡁྲྀࡗ࡚࠸ࡿࠋ4ேᕤ▱⬟ࢆ౑࠺ࡇ࡜࡟ࡼࡗ࡚ఱࡀᚓࡽࢀࡿࡢ࠿♫ෆࡢࣉࣟࢪ࢙ࢡࢺ࡟ࡘ࠸࡚ࠊチࡉࢀࡿ⠊ᅖ࡛ࢥ࣑ࣗࢽࢣ࣮ࢩࣙࣥࢆࣔࢽࢱࣜࣥࢢࡍࢀࡤࠊࡑࡇ࡛஺ࢃࡉࢀࡿࠕ㠀ᵓ㐀໬ࢹ࣮ࢱࠖࢆ኱㔞࡟཰㞟ࡍࡿࡇ࡜ࡀฟ᮶ࡿࠋᒣ⏣[8]ࡣࠊ୕⳻ᮾி UFJ 㖟⾜ࡢ㒔ෆ 4 ᨭᗑࡀࠊ2017 ᖺ 4 ᭶࠿ࡽࠕ⾜ဨࡢࢥ࣑ࣗࢽࢣ࣮ࢩࣙࣥࢆࠗぢ࠼ࡿ໬࠘ࡋࠊࡑࢀࢆ㏻ࡌ࡚⤌⧊ࢆάᛶ໬ࡍࡿࡢࡀ≺࠸ࠖ࡜࠸࠺┠ⓗ࡛ࠊᚑᴗဨࡢ⾜ືゎᯒ࠿ࡽ AIࡀ⫋ሙᨵၿࢆᣦ༡ࡋ࡚࠸ࡿ౛ࢆ⤂௓ࡋ࡚࠸ࡿࠋࣉࣟࢪ࢙ࢡࢺෆࡢࢥ࣑ࣗࢽࢣ࣮ࢩࣙࣥ㸦౛࠼ࡤ㟁Ꮚ࣓࣮ࣝ㸧࠿ࡽࠊேᕤ▱⬟࡟ࢺࣛࣈࣝࡢⱆࡀ࠶ࡿࣉࣟࢪ࢙ࢡࢺࢆⓎぢࡉࡏࠊࡑࢀ࡟ᑐࡋ࡚ࠕሗ㓘ࠖࢆ୚࠼ࢀࡤࠊᶵᲔᏛ⩦࡟ࡼࡾࠕࢺࣛࣈࣝࡢⱆ࠶ࡾࣉࣟࢪ࢙ࢡࢺࠖࢆຠ⋡ⓗ࡟࠶ࡪࡾฟࡋ࡚ࡃࢀࡿࡼ࠺࡟࡞ࡿࠋ࠶ࡪࡾฟࡉࢀࡓࣉࣟࢪ࢙ࢡࢺ࡟ࡘ࠸࡚ࠊPMO ࣓ࣥࣂ࣮ࡣᮏᙜ࡟ࢺࣛࣈࣝࡢⱆࡀ኱ࡁࡃ࡞ࡾࡑ࠺࡞ࡢ࠿ࢆ☜ㄆࡍࢀࡤⰋ࠸ࠋHEROZ[7]ࡣࠊࠕ⢭ᗘ࡜෌⌧⋡ࡣᇶᮏⓗ࡟ࢺ࣮ࣞࢻ࢜ࣇࡢ㛵ಀ࡟࠶ࡿ࡜࠸࠺ࡇ࡜ࡔࠋ⢭ᗘࡶ෌⌧⋡ࡶࣂࢵࢳࣜ࡜࠸࠺ᆒ⾮Ⅼࡀぢࡘ࠿ࡿ࡟㉺ࡋࡓࡇ࡜ࡣ࡞࠸ࡀࠊ࠶࠼࡚㔜どࡍࡿ࡞ࡽṇ☜ᛶ࠿ࠊ人工知能学会
経営課題にAIを！ビジネスインフォマティクス研究会 (第7回)
JSAI Special Interest Group on Business Informatics (SIG-BI #7)

ࡑࢀ࡜ࡶ⥙⨶ᛶ࠿ࠊ࡜࠸࠺ホ౯ᣦᶆࡣே㛫ࡀỴࡵ࡞ࡅࢀࡤ࡞ࡽ࡞࠸ࠋࠖ࡜㏙࡭࡚࠸ࡿࠋࡲࡓࠊAI ࡀ࠶ࡿホ౯ࢆᑟࡁฟࡋࡓሙྜࠊ࡞ࡐࡑࡢホ౯ࢆᑟࡁฟࡋࡓ࠿ࡣࠊࣈࣛࢵࢡ࣎ࢵࢡࢫ࡛࠶ࡿ࡜ᣦ᦬ࡉࢀ࡚࠸ࡿࠋ
ࡋ࠿ࡋࠊ⥙⨶ᛶࢆ㔜どࡋࡓᗈࡵࡢᑐ㇟㑅ᢥࢆࡋࠊᝏ࠸ホ౯ࢆᚓࡓࣉࣟࢪ࢙ࢡࢺࢆ PMO ࢫࢱࢵࣇࡀヲࡋࡃㄪᰝࡋ࡚ࠊࣈࣛࢵࢡ࣎ࢵࢡࢫࢆ࣍࣡࢖ࢺ࣎ࢵࢡࢫ࡟ࡍࡿࡇ࡜ࡀ࡛ࡁࡿࡣࡎࡔࠋ
ᏳᏯ[3]ࡣࠊேᕤ▱⬟ࡀࣅࢪࢿࢫ࡟୚࠼ࡿᙳ㡪ࡢ୍ࡘ࡜ࡋ࡚ࠊࠕ᝟ሗࡀ⏕ࠎࡋࡃྍど໬ࡉࢀ࡚ࡃࡿࡓࡵࠊពᛮỴᐃࡢ㉁ࡀୖࡀࡿࠋᇶᮏ࡜࡞ࡿ⤒Ⴀศᯒࡸ⤒Ⴀࢲࢵࢩ࣮ࣗ࣎ࢻⓗ࡞ᶵ⬟ࡢከࡃࡣ⮬ື໬ࡉࢀ࡚࠸ࡃࡓࡵࠊேᡭࢆ↹ࢃࡏࡎ࡟ࠊࣜ࢔ࣝࢱ࢖࣒࡟㏆࠸ᙧ࡛᝟ሗࡀྍど໬ࡉࢀࡿࠋࠖ࡜㏙࡭࡚࠸ࡿࠋ౛ࢆᣲࡆࡼ࠺ࠋ᪥ᮏ⤒῭᪂⪺[5]ࡣࠊேᕤ▱⬟࡟ࡼࡿࣅࢪࢿࢫࡢ␗ᖖ࡟ࡘ࠸࡚ࠊ᪩ᮇ࡟ᐹ▱ࡍࡿ౛࡜ࡋ࡚ḟࢆᣲࡆ࡚࠸ࡿࠋࠕࠕࡇࡢ఍♫࡛ఱ࠿ࡀ㉳ࡇࡗ࡚࠸ࡿࠖ㸫ࠋࢻ࢖ࢶࠊ࣎ࣥ㑹እࡢࢺࣟ࢖ࢫࢻࣝࣇࠋ᫖ᖺ 4 ᭶ࠊ≀ὶ኱ᡭ DHLࡢᢏ⾡⪅ࡀ࠶ࡿ㛤㐠఍♫ࡢືࡁ࡟␗ኚࢆឤࡌࡓࠋ4࠿᭶ᚋࠊ㡑ᅜࡢ㡑㐍ᾏ㐠ࡀ⤒Ⴀ◚⥢ࡋࠊୡ⏺ࡢࢧࣉࣛ࢖ࢳ࢙࣮ࣥࡀ኱ࡁࡃΰ஘ࡋࡓࠋDHL ࡣୡ⏺୰ࡢ 3༓୓௨ୖࡢබ㛤᝟ሗࡸ஺ὶࢧ࢖ࢺࡢ᭩ࡁ㎸ࡳࢆ AI࡛ゎᯒࡋ࡚࠸ࡓࠋ㢳ᐈ࡟≀ὶࣜࢫࢡࢆ㆙࿌ࡍࡿࢧ࣮ࣅࢫࢆ㛤Ⓨࡍࡿࡓࡵࠊ㓄㏦㐜ᘏࡸປ౑⣮த࡞࡝ࢧࣉࣛ࢖ࢳ࢙࣮ࣥ࡟㛵ࢃࡿࢹ࣮ࢱ࡟⤠ࡗ࡚ศᯒࢆ㐍ࡵࡿ୰࡛㡑㐍ᾏ㐠ࡢ␗ኚࢆᐹ▱ࡋࡓࠋࠖ࡜㏙࡭࡚࠸ࡿࠋࡇࡢࡼ࠺࡟ࠊᩘ್ⓗ␗ᖖࡀぢࡽࢀࡿ๓࡟ࠊࢺࣛࣈࣝࣉࣟࢪ࢙ࢡࢺࢆ᪩ᮇ࡟᳨▱ࡍࡿࡇ࡜ࡀฟ᮶ࢀࡤࠊPMO ࡀࡑࡢࣜࢯ࣮ࢫࢆ㞟୰ⓗ࡟ᢞධࡍࡿࡇ࡜ࡀ࡛ࡁࡿࠋ౛࠼ࡤࠊࢺࣛࣈࣝࢩ࣮ࣗࢸ࢕ࣥࢢ࡜ࡋ࡚ࡢ᪩ᮇࡢ௓ධ࡞࡝ࡀ⪃࠼ࡽࢀࡿࠋࡑࡋ࡚ࡇࢀࡣࠊ௻ᴗ࡟᪊ࡅࡿ㉥Ꮠࣉࣟࢪ࢙ࢡࢺࢆῶࡽࡋࠊᏳᐃࡋࡓ⤒Ⴀ࡟㈨ࡍࡿࡇ࡜ࡀ࡛ࡁࡿࠋኻᩋࣉࣟࢪ࢙ࢡࢺࡢ㑅ูᇶ‽ࡢỴࡵ᪉ࠋ

6 ࡴࡍࡧࣉࣟࢪ࢙ࢡࢺᴗົ࡟࠾࠸࡚ࡣࠊ␗࡞ࡿࣂࢵࢡࢢࣛ࢘ࣥࢻࢆᣢࡘከࡃࡢ࣓ࣥࣂ࣮ࢆ୍ࡘ࡟ࡲ࡜ࡵ࡚ࠊᮇ㛫ไ⣙ࠊண⟬ไ⣙ࡢ࠶ࡿ୰࡛ࣉࣟࢪ࢙ࢡࢺࢆ᏶ᡂࡉࡏࡿࡓࡵ࡟ࠊᖖ࡟ᐦ᥋࡟ࢥ࣑ࣗࢽࢣ࣮ࢩࣙࣥࢆྲྀࡗ࡚࠸ࡿࠋࡑࡢព࿡࡛ࠊࢥ࣑ࣗࢽࢣ࣮ࢩࣙࣥࡢ᫬㛫ᙜࡓࡾࡢᐦᗘࡣࡓ࠸࡬ࢇ࡟㧗࠸ࠋࣉࣟࢪ࢙ࢡࢺࢆᴗົ࡜ࡍࡿ௻ᴗ࡛ࡣࠊࢺࣛࣈࣝ࡟࡞ࡿࣜࢫࢡࡢẁ㝵࡛᪩ᮇ࡟᳨▱ࡍࡿࡇ࡜ࡢ࣓ࣜࢵࢺࡣ㠀ᖖ࡟㧗࠸ࠋ୍᪉ࠊேᕤ▱⬟࡛ࠊࢥ࣑ࣗࢽࢣ࣮ࢩࣙࣥࢹ࣮ࢱࢆྵࡴࣅࢵࢢࢹ࣮ࢱࢆࣔࢽࢱࣜࣥࢢࡍࡿࡇ࡜࡟ࡼࡿࠊព࿡࠶ࡿ᝟ሗࡸ▱ぢࡢ᳨▱ᢏ⾡ࡣ㐍ࢇ࡛࠸ࡿࠋࣉࣟࢪ࢙ࢡࢺࢆࣔࢽࢱࣜࣥࢢࡍࡿ PMO ࡛ࠊ᪤࡟㐍ࢇ࡛࠸ࡿேᕤ▱⬟ࡢ฼⏝ἲࢆ౑ࢃ࡞࠸ᡭࡣ࡞࠸ࠋཧ⪃ᩥ⊩[㸯] ຍ⸨୍㑻ࡽ㸸ᡓ␎ⓗ PMO㸫᪂ࡋ࠸ࣉࣟࢪ࢙ࢡࢺ࣐ࢿ
ࢪ࣓ࣥࢺ⤒Ⴀ㸫, PMI ᪥ᮏᨭ㒊㸦2005㸧[㸰] ୰ᮧ⸅ࡽ㸸PMO ᵓ⠏஦౛࣭ᐇ㊶ἲ㸫ࣉࣟࢪ࢙ࢡࢺ࣭࣐ࢿࢪ࣓ࣥࢺ࣭࢜ࣇ࢕ࢫ㸫, ࢯࣇࢺ࣭ࣜࢧ࣮ࢳ࣭ࢭࣥࢱ࣮㸦2007㸧[㸱] ᏳᏯ࿴ே㸸ேᕤ▱⬟ࡣࣅࢪࢿࢫࢆ࡝࠺ኚ࠼ࡿ࠿,ࠕDIAMOND ࣁ࣮ࣂ࣮ࢻ࣭ࣅࢪࢿࢫ࣭ࣞࣅ࣮ࣗࠖ㸦2015㸧, ࠗேᕤ▱⬟࠘, ࢲ࢖ࣖࣔࣥࢻ♫, pp.37-76
㸦2017㸧
[㸲] ᒣ⏣㞝኱㸸ᮾⰪࡔࡅࡌࡷ࡞࠸㸟ᾏእ኱ᆺ᱌௳࡛㉥Ꮠ⥆ฟ ࣉࣛࣥࢺᘓタ࡛᝿ᐃእࡢ㐜ᘏࡸ㈤㔠㧗㦐, ᮾὒ⤒῭ࣅࢪࢿࢫ㸦2017 ᖺ 8 ᭶ 5 ᪥㸧
http://toyokeizai.net/articles/-/162338

5 ௒ᚋࡢ◊✲ࡢ᪉ྥᛶࡇࡢ◊✲ࢆ㐍ࡵࡿࡓࡵ࡟ᚲせࡔ࡜ᛮࢃࢀࡿㄪᰝ࡟ࡘ࠸࡚ࡣࠊୗグࡢ㡯┠ࡀ⪃࠼ࡽࢀࡿࠋA) ேᕤ▱⬟ࢆ౑࠺ࡇ࡜ࡢ㈝⏝ᑐຠᯝ࡜ࡑࡢ⛬ᗘࠋሷ㔝[9]ࡣࠊAI ࢆᑟධࡍࡿ๓ࡢ☜ㄆ஦㡯ࡢ୍ࡘ࡜ࡋ࡚ࠊࠕAI ࢆά⏝ࡋࡓ࠸஦㇟ࡣⓎ⏕㢖ᗘࡀ㧗ࡃࠊ⤒῭ⓗ࢖ࣥࣃࢡࢺࡀ኱ࡁ࠸࠿㸽ࠖࢆᣲࡆ࡚࠸ࡿࠋB) ࡝ࡢࡼ࠺࡞ࢥ࣑ࣗࢽࢣ࣮ࢩࣙࣥ࠿ࡽࢹ࣮ࢱࢆ㞟ࡵࡿ࡜ຠᯝⓗ࡞ࡢ࠿ࠋ㟁Ꮚ࣓࣮ࣝࡸ㆟஦㘓ࡔࡅ࡛ࡼ࠸ࡢ࠿ࠋC) ୖグࡢࢥ࣑ࣗࢽࢣ࣮ࢩࣙࣥࡀࣔࢽࢱࣜࣥࢢࡉࢀ࡚࠸ࡿࡇ࡜࡛ࠊࣉࣟࢪ࢙ࢡࢺ࣓ࣥࣂ࣮ࡢព㆑ࡸ⾜ື࡟ᙳ㡪ࡀ࠶ࡿࡢ࠿ࠋD) ࠕᩍᖌ࠶ࡾᏛ⩦ࠖ࡜ࡋ࡚࠶ࡽ࠿ࡌࡵ⵳✚ࡍ࡭ࡁ[㸳] ᪥ᮏ⤒῭᪂⪺㸸ࠕᐆࠖࡣ㌟㏆࡟╀ࡿ, ᪥ᮏ⤒῭᪂⪺ᮅห, P.1㸦2017 ᖺ 7 ᭶ 25 ᪥㸧[㸴] IBM㸸IBM Watson ࡜⮬ື໬ࢶ࣮ࣝࢆά⏝ࡋࠊࢩࢫࢸ࣒㛤Ⓨࡢ㧗㏿໬࣭㧗ရ㉁໬ࢆᨭ᥼, IBM ࢽ࣮ࣗࢫ࣮࣒ࣝ㸦2017 ᖺ 8 ᭶ 5 ᪥㸧
http://www-03.ibm.com/press/jp/ja/pressrelease/52145.wss[㸵] HEROZ㸸ᩥ⣔࡛ࡶࢫࢵ࢟ࣜࢃ࠿ࡿ AI ࢸࢡࣀࣟࢪ࣮ᇶᮏࡢ࢟, 㐌หᮾὒ⤒῭, ➨ 6735 ྕ, pp.32-35㸦2017㸧[㸶] ᒣ⏣㞝኱㸸᪥❧〇సᡤᚑᴗဨࡢ⾜ືศᯒ࠿ࡽ AI ࡀ⫋ሙᨵၿࢆᣦ༡, 㐌หᮾὒ⤒῭, ➨ 6735 ྕ, p.38
㸦2017㸧
[㸷] ሷ㔝ㄔ㸸AI ᑟධࡇࡇࡀࢶ࣎, 㐌หᮾὒ⤒῭, ➨ 6735
ྕ, pp.44-46㸦2017㸧