Avaya Covid-19

Smart Ecosystem Solutions1

1. Enterprise Social Distancing andContact Tracing
2. Vaccine Storage Monitoring andAlerting2

Keeping Employees and Customers Safe
Enterprise Social Distancing and Contact Tracing
Challenge
Many companies have a high risk of diseases spread, due to closed spaces
and harder to enforce social distancing rules
Health and Safety procedures should be established in the form of a COVID19 health care plan to identify and inform individuals who are at risk throughcontact with an infected person in the event of a confirmed infection

Solution
Track the use of spaces and the time & distance between individuals withsmart badges for a safer working environment (pre-,during, re-ramp, postpandemic)
Contact Tracing to identify and automatically inform potentially affected staff& visitors if a person has a confirmed infection or has developed symptoms

ResultSocial distancing tracking combined with contact tracing is a key tool in backto-work strategies
Protects the health and safety of employees & visitors and keeps facilities
operational3

Business Critical for Employers
Beginning January 1st, 2021, employers must notify employees
about any potential COVID-19 exposure in the workplace

The mandatory notification period is one business day to notify
employees of potential COVID-19 exposure and 48 hours tonotify their local public health department of an outbreakhttps://urldefense.proofpoint.com/v2/url?u=https-3A__legal.thomsonreuters.com_blog_are-2Dyou-2Dready-2Dto-2Dcomply-2Dwith-2Da-2Dcontact-2Dtracing-2Dlaw-2Dlike-2Dcalifornia_&d=DwIGaQ&c=y9ER7XqJ9hjToafeR_J2A&r=JRPsofELCShRFSP5aggVbSncwCzlYmNUBRqqAc3IxVs&m=N7y8JrPAww2t9CVv4uCMj_9u1V3gwOvz5UzIUFddWt4&s=WmQ6nJpY4K4u0p0nx9Tl8MUKqAEAYHDhs-7os8JsCTk&e=4

Vaccine Storage Monitoring and Alerting
CDC Best Practice - Essential for each Vaccine Storage Unit to have a Temperature Monitoring Device
Vaccine Cold Chain
Vaccinemanufacturer

VaccineDistribution

Challenge

VaccineArrival at
Provider facility

VaccineStorage and handlingat provider facility

Vaccineadministration

Office to PatientIf vaccine temperature is not properly maintained at the provider facility, vaccinepotency may be lost; protection effectiveness is reduced, resulting in a uselessvaccine supply and loss in patient confidence
Storage temperature errors can cost thousands of dollars in wasted vaccine andrevaccination
Solution
Vaccine management through continuous real-time monitoring and smart work
distribution for technical Help Desks or notification flows with guidelines andescalation path for recovery
Freezer/fridge is consistently temperature & light monitored, and automatednotification flows supports quicker corrective actions before Vaccine temperature
is exposed outside the recommended ranges
ResultProtects patients from inadvertently receiving compromised vaccine and thefacility against costs of revaccinating patients

Monitoring, Reportingand Event processing

Alert the right people,
at the right time,with the right information

Continued temperature/door monitoring with automated closed-loop notification,
during operating– and off hours to assure a timely response to storage problems.

5Technical Help Desks
Smart Vaccine Storage Monitoring forOperation Control Functions

SmartMonitoring

IoT
Monitoring
ServiceDigitalchannels

Emerging
IoT channels

Traditionalchannels

Smart Work
DistributionOmni-Experience
Platform
Managing Data,
Actions
And Insights

 IoT event as a work item to be distributed toagents
 Agent workspaces widget to connect to IoT
Analytics & Insights
6Getting Connected
Process Orchestration
Managing Resources

Smart
Vaccine Storage
Customer
JourneyMonitoring

Knowledge and Insights

1
9

Vaccine temperature must be
properly maintained at theprovider facility

4
Received IoT Data Insights
are combined with customer
CRM records

Vaccine Storage Unit is equippedwith an IoT Temperature
Monitoring Device, which
sends telemetry data to an IoTPlatform

Service Desk Employee contacts
customer on his preferred channel
with a single click and is guided bydata insights and a knowledge
database to troubleshoot the event

Experiences that Matter
8 9 Service Desk Employee serves
event using modern employee
desktop and opens a widget toreceive real-time IoT Data from
the Monitoring Device housed in
the customers Storage Unit

2
IoT Platform is,
detecting and processing
storage temperature errors
from received telemetry data

5

Attribute routing for
digital channels directs thetemperature event to thebest equipped Service Centeremployee

73

Omni Experience Platform
for the Service Center
receives an event from theIoT Platform with Telemetry
and other contextual data via
the IoT Channel

6

Smart Work Item
Temperature Event withcontextual information appears
as a work item at the Desktopof the employee

Service Desk Employee
opens Work Item, reviews
the storage unit telemetry
data and storage unit
history7 Notification Preference

Rapid Closed
Loop-Notification

 Smart notification and response workflows
 Problem solving guidelines dialog

Vaccine Storage Monitoring

 Escalation path
 Recipient level notification tracking

Operating Hours
Campaign

Smart
Monitoring

IoT
Monitoring
ServiceIssue SMS
To Contact(s)Notification
Workflow

Escalation
WorkflowCall Contact
After Hours
Campaign

Status Update
Workflow

Troubleshooting
Workflow8M o nit or i ng D ev ic e Sp ec if ic a ti on s & D es ig n
Monitoring Device Specification

Monitoring Device Design - Option 1•

Buffered Temperature Probes
are designed to prevent false
readings by protecting thethermometer from suddenchanges in temperature that canoccur when opening arefrigerator door. A probe is“buffered” by immersing it in avial filled with liquid (e.g.,glycol, ethanol, glycerin), loose
media (e.g., sand, glass beads),
or a solid block of material (e.g.
Teflon, aluminum)

••
•

•

Device has an integrated cellular
module and can be installed
individually without a requirementof a gateway for cloudconnectivity
Device includes a pre-provisioned
SIM card
Suitable for small labs with only
one or a few freezers
Includes a Buffered Temperature
Probe that provides an accurate
temperature monitoring capability
as recommended by the CDC
Optional sensors: humidity, light,and contact

Monitoring Device Design - Option 2••••Device has the same main board
design and sensor capability asOption 1
Device includes an RF Zigbee
module to communicate with alocal gateway
Gateway communicates with
monitoring devices using Zigbee
to collect sensor data. Gateway
communicates to cloud-based
monitoring service via anembedded cellular module.
Suitable for large labs with many
freezers

9Thank You

www.avaya.com

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