MOUSER ELECTRONICS QUALITY MANUALQS-MN-001 Quality Manual

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TABLE OF CONTENTS
1.0 Forward ..................................................................................................................................................... 5
2.0 Introduction .............................................................................................................................................. 5
3.0 Terms and Definitions .............................................................................................................................. 5
4.1 Mouser and Its Context .............................................................................................................................. 7
4.2 Understanding the Needs and Expectations of Interested Parties .............................................................. 7
4.3 Scope of the Quality Management System ................................................................................................ 7
4.4 Quality Management Systems and its processes ....................................................................................... 8
5.0 Leadership ................................................................................................................................................ 9
5.1 Leadership and Commitment...................................................................................................................... 9
5.1.2
Customer Focus ............................................................................................................................... 10
5.2 Policy ........................................................................................................................................................ 10
5.2.1
Quality Policy ................................................................................................................................... 10
5.2.2
Communicating the Quality Policy .................................................................................................... 10
5.3 Roles, Responsibilities and Authorities ..................................................................................................... 10
5.3.1
Management Representative ........................................................................................................... 11
6.0 Planning .................................................................................................................................................. 11
6.1 Actions to Address Risks and Opportunities ............................................................................................. 11
6.2 Quality Objectives and Planning to Achieve Them ................................................................................... 12
6.3 Planning of Changes ................................................................................................................................ 12
7.0 Support.................................................................................................................................................... 12
7.1 Resources ................................................................................................................................................ 12
7.1.1
General ............................................................................................................................................ 12
7.1.2
People .............................................................................................................................................. 12
7.1.3
Infrastructure .................................................................................................................................... 12
7.1.4
Environment for the Operation of Processes.................................................................................... 12
7.1.5
Monitor and Measuring Resources .................................................................................................. 13
7.1.5.2
Measurement Traceability............................................................................................................ 13
7.1.6
Organizational knowledge ................................................................................................................ 14
7.2 Competence ............................................................................................................................................. 14
7.3 Awareness................................................................................................................................................ 14
7.4 Communication ........................................................................................................................................ 15
7.5 Documentation Requirements .................................................................................................................. 15
7.5.1
General ............................................................................................................................................ 15
7.5.2
Creating and Updating ..................................................................................................................... 15
7.5.3
Control of Documented Information.................................................................................................. 15
7.5.4
Quality Manual ................................................................................................................................. 16
8.0 Operation .................................................................................................................................................... 16
8.1 Operational Planning and Control ............................................................................................................. 16
8.1.1
Operational Risk Management ......................................................................................................... 17
8.1.2
Configuration Management .............................................................................................................. 18
8.1.3
Product Safety ................................................................................................................................. 18
8.1.4
Prevention of Counterfeit Parts ........................................................................................................ 18
8.1.5
Prevention of Suspected Unapproved Parts ................................................................................... 19
8.2 Requirements for products and services .................................................................................................. 19
8.2.1
Customer Communication ................................................................................................................ 19
8.2.2
Determination of Requirements for Products or Services ................................................................. 20
8.2.3
Review of Requirements for Products and Services ........................................................................ 20
8.3 Design and Development ......................................................................................................................... 21
8.4 Control of Externally Provided Processes, Products, and Services .......................................................... 21
8.4.1 General .................................................................................................................................................. 21

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8.4.1.1
Mouser has: ................................................................................................................................. 22
8.4.2
Type and Extent of Control............................................................................................................... 23
8.4.3
Information for External Providers .................................................................................................... 23
8.5 Product and Service Provision.................................................................................................................. 25
8.5.1
Control of Production and Service Provision .................................................................................... 25
8.5.1.1
Control of Equipment, Tools, and Software Programs ................................................................. 26
8.5.1.2
Validation and Control of Special Processes, .............................................................................. 26
8.5.1.3
Production Process Verification ................................................................................................... 26
8.5.2
Identification and Traceability ........................................................................................................... 27
8.5.3
Property Belonging to Customers or Suppliers ................................................................................. 27
8.5.4
Preservation ..................................................................................................................................... 27
8.5.5
Post-Delivery Activities ..................................................................................................................... 29
8.5.6
Control of changes ........................................................................................................................... 29
8.6 Release of Orders .................................................................................................................................... 29
8.6.1
Acceptance Criteria .......................................................................................................................... 29
8.6.1 Sales Release of Orders ....................................................................................................................... 29
8.6.2
Order Pulling Release of Orders ...................................................................................................... 30
8.6.3
Shipping Release of Orders ............................................................................................................. 30
8.7 Control of Nonconforming Outputs ........................................................................................................... 30
9.0 Performance Evaluation ......................................................................................................................... 31
9.1 Monitoring, Measurement, Analysis, and Evaluation ................................................................................ 31
9.1.1
General ............................................................................................................................................ 31
9.1.2
Customer Satisfaction ...................................................................................................................... 31
9.1.3
Analysis and Evaluation ................................................................................................................... 31
9.2 Internal Audit ............................................................................................................................................ 32
9.3 Management Review ................................................................................................................................ 32
9.3.1
General ............................................................................................................................................ 32
9.3.2
Management Review Inputs ............................................................................................................. 32
9.3.3
Management Review Outputs .......................................................................................................... 33
10.0 Improvement ............................................................................................................................................ 33
10.1
General ............................................................................................................................................ 33
10.2
Nonconformity and Corrective Actions ............................................................................................. 33
10.3
Continual Improvement .................................................................................................................... 34
Appendix A: Process Map ............................................................................................................................... 35
Appendix B: Organizational Chart .................................................................................................................. 36
Appendix C: Quality Manual Revision History ............................................................................................... 37

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1.0 Forward
This manual is issued to describe the Quality Management System (QMS) of Mouser
Electronics (hereafter referenced as Mouser). The manual numbering is structured to match thestandard. The Quality Manual is issued and controlled by Mouser’s Quality Department.
Mouser’s Quality Management System serves to improve customer satisfaction, fulfill Quality
Objectives, and facilitate continual improvement.
It is the responsibility of the President and the Director of Quality to ensure that this manual ismaintained as a current reflection of the Mouser Quality Management System.

2.0 Introduction
Mouser Electronics believes in providing design engineers and buyers of semiconductors andelectronic components the best possible service, regardless of the size of the customer or thesize of the order. Mouser Electronics’ product lines include Semiconductors, Passives,
Interconnects, Electromechanical, Power Sources, and Specialty Products.
In January 2000, Mouser Electronics, Inc. became a subsidiary of TTI, Inc.
On March 5th, 2002, Mouser celebrated the Grand Opening of our new warehouse and officefacility. The new facility allowed Mouser to consolidate operations in Mansfield, Texas, allowing
for efficiency as well as growth.
To better serve our customers, in early 2007, Mouser completed an extensive expansion of its
corporate headquarters – more than doubling the space for offices, call and data centers, aswell as its state-of-the-art warehouse.
The new data center features a pre-action fire suppression system, connections to multiple
power sources, and a dedicated fiber communications ring to ensure uninterrupted internet
operations – a core component of Mouser’s global sales operations.
The warehouse greatly expanded to include a new ESD (Electro Static Discharge) area for safe
storage of active components.
Also in 2007, the success of Mouser and TTI caught the attention of Warren Buffett and his
investment company Berkshire Hathaway, Inc., which acquired both companies in March 2007.
Mouser and TTI were granted the freedom to continue their successful business ways, plus
gained the financial strength of Berkshire Hathaway.
In 2015, Mouser continued to grow with additional global customer service locations and an
expansion that brought total warehouse space to 610,000ft2.
In 2019, Mouser’s current Warehouse space is now over 1,000,000ft2, not including a new
Warehouse expansion currently in process. In addition to the Warehouse expansion, a new twostory Sales office is being built on our Mansfield campus location.
In 2020, Mouser’s new two story 57,600 sq. ft. Customer Service Center and 130,400 sq. ft.
Warehouse expansion was completed.

3.0 Terms and Definitions

3.1 Article: Material, part, component, assembly, or appliance which is listed by the designorganization as eligible for installation in/on a product or included in the design data approved byauthority.

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3.2 Counterfeit Part: An unauthorized copy, imitation, substitute, or modified part (e.g.,material, part, component), which is knowingly misrepresented as a specified genuine part of an
original or authorized manufacturer.
3.3 Critical Items: Those items (e.g., functions, parts, software, characteristics, processes)
having significant effect on the provision and use of the products and services; including safety,
performance, form, fit, function, productivity, service life, etc.; that require specific actions toensure they are adequately managed. Examples of critical items include safety critical items,
fracture critical items, mission critical items, key characteristics, etc.
3.4 Documented Information: Information required to be controlled and maintained by
Mouser and the medium on which it is contained.
3.5 External Provider: External Supplier, provider that is not part of Mouser.
3.6 Human Factor: Characteristic of a person having an impact on an object underconsideration. Characteristics can be physical, cognitive or social.
3.7 Interested Party: Stakeholder, person or organization that can affect, be affected by, or
perceive itself to be affected by a decision or activity.
3.8 Key Characteristic: An attribute or feature whose variation has a significant effect on
product fit, form, function, performance, service life, or productivity, that requires specificactions for the purposes of controlling variation.
3.9 Objective Evidence: Data supporting the existence or verity of something.
3.10 Product Safety: The state in which a product is able to perform to its designed orintended purpose without causing unacceptable risk of harm to persons or damage to property.
3.11 Quality Planning: Part of Quality Management focused on setting Quality Objectives andspecifying necessary operational processes, and related resources to achieve the Quality
Objectives.
3.12 Regulatory Requirement: Obligatory requirement specified by an authority mandated
by a legislative body.
3.13 Risk: Effect of Uncertainty.
3.14 Special Requirements: Those Requirements identified by the customer, or determinedby Mouser, which have high risks of not being met, thus requiring their inclusion in theoperational risk management process. Factors used in the determination of special
requirements include product or process complexity, past experience, and product or process
maturity. Examples of special requirements include performance requirements imposed by thecustomer that are at the limit of the industry’s capability, or requirements determined by Mouser
to be at the limit of its technical or process capabilities.
3.15 Splitting: The division of product either physically or by batch quantity, without affecting
the product characteristics or conformity.
3.16 Statutory Requirements: Obligatory requirement specified by a legislative body.
3.17 Suspected Unapproved Part: A part for which there is objective and credible evidence
indicating that the part is likely an unapproved or counterfeit part.
3.18 Unapproved Part: A part that was not produced or maintained in accordance with approvedor acceptable data and applicable statutory, regulatory, and customer requirements.

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4.0 Context of Mouser Electronics
4.1 Mouser and Its Context
Mouser has determined the external and internal issues that are relevant to its purpose andits strategic direction and that affect its ability to achieve the intended results of its Quality
Management System. Mouser monitors and reviews information about these external andinternal issues. See procedure QS-PR-001 Management Review for details.

4.2 Understanding the Needs and Expectations of Interested Parties
Mouser has determined the interested parties and their requirements that are relevant to the
QMS. Mouser monitors and reviews information about these interested parties and theirrelevant requirements. Mouser has established and maintains documented information oninterested parties. See procedure QS-PR-001 Management Review for details.

4.3 Scope of the Quality Management System
Mouser is a global Authorized Distributor of Semiconductors, Electronic Components,
Supplies and Equipment, & Moisture Sensitive Level (MSL) Renewal of Electronic
Components. Our full offering is viewable on our website.
Mouser distributes Commercial off the Shelf Parts and Military Parts qualified under QPL andQML programs. Mouser also distributes Defense Articles under ITAR.
AS9120B/ISO 9001:2015 Exclusions: Mouser does not design or manufacturer any of the
Semiconductors, Electronic Components, Supplies and Equipment it distributes therefore
Mouser excludes section 8.3 Design and Development of Products and Services.
AS9100D/ISO 9001:2015 Exclusions: Mouser does not design or manufacturer any of the
Semiconductors, Electronic Components, Supplies and Equipment it distributes therefore
section 8.3 Design and Development of Products and Services, section 8.4.3 (g.) design anddevelopment control and sections 8.5.5 (f.) collection and analysis of in-service data and (g.)
control, updating, and provisions of technical documentation relating to product use,maintenance, repair, and overhaul are not applicable to the scope of Mouser’s Quality
Management System. As an Authorized Distributor, Mouser performs no work off-site,
therefore section 8.5.5 (h.) is not applicable to the scope of Mouser’s Quality Management
System.
Mouser purchases parts for distribution from over 1300 manufactures and a few authorized
distributors.
Mouser has many individual Sales Offices around the world. These offices serve as local
support for different countries and languages, these Sales Offices use the same computer
systems as the Headquarters and Warehouse in Texas. Registration of the QMS is limited to
the Headquarters, Warehouse and Sales Offices located at the Mansfield campus locationand Warehouse in Alvarado at the addresses below.
Mouser Electronics, Inc.
Corporate Headquarters
1000 North Main Street
Mansfield, Texas 76063

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Mouser Electronics, Inc.
1960-300 Heritage Pkwy
Mansfield, Texas 76063
Mouser distributes to greater than 680,000 customers in multiple countries and in a broad
swath of industries. From space programs to makers and hobbyist. Customer requirements
are reviewed and agreed on, between Mouser and the Customer.
Mouser’s QMS is implemented to perform authorized distribution, which can be limited byDistribution Agreements with Manufacturers.

4.4 Quality Management Systems and its processes
4.4.1 General Requirements

Mouser has established, documented, and implemented a Quality Management System whichis continuously maintained for effectiveness and process improvements in accordance with therequirements of SAE AS9120B/ISO 9001:2015 and AS9100D/ISO 9001:2015, and otherstandards.
a. The processes needed to operate the Quality Management System have been
determined and documented. Inputs and outputs of key processes are documented in
the Turtle Diagrams.
b. The sequence and interactions of these processes has been determined. See
Appendix A for an overview. See QMS Turtle Diagrams and procedures for moredetail.
c. The criteria and methods needed to ensure the operation and control of theseprocesses is documented and effective. Criterion is defined in the procedures and is inline with the Quality Policy and Quality Objectives. Methods include Internal Audit andQuality Reports.
d. Information and resources to support the operation and monitoring of theseprocesses is available. Management is committed to properly resource the Quality
System and Information Systems of the company.
e. Responsibilities and authorities have been assigned for the QMS processes.
Documented in this manual, the procedures, FMEA, Turtle Diagrams and job
descriptions.
f. Risks and Opportunities are addressed in all planning for the QMS. See section 6.1.
g. Mouser monitors, measures where applicable, and analyzes these processes.
h. Based on these measurements and controls, Mouser will evaluate the results andimplement actions necessary to achieve intended results and continual improvement ofthese processes.
i. And improve the processes and QMS through audits, corrective actions, and process
improvement initiatives.

4.4.2 These processes will be managed by Mouser in accordance with SAE AS9120B/ISO
9001:2015 and AS9100D/ISO 9001:2015 and other standards. A description of theprocesses needed for the QMS, their application, sequence and interaction is documented
in appendix A, the Turtle Diagrams, and procedures.
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4.4.3 Records and information will be retained to support the operation of the QMS and ensure
the QMS is being executed as planned.
4.4.4 The Quality Management System will address customer and applicable statutory andregulatory requirements.

5.0 Leadership
5.1 Leadership and Commitment
5.1.1 Leadership in General

Senior Management is committed to developing, resourcing, operating, and maintaining aneffective Quality Management System. The Quality Policy, Quality Objectives and Management
Review serve as evidence of this commitment. Through company meetings, employees learn theimportance of meeting customer requirements and having an effective Quality Management
System.
Senior Management has established a Quality Council. Members of the Quality Council are as
follows:• President and CEO• Director of Quality (Management Representative)• Business Operations Department Head
• Products Department Head
• Customer Experience Department Head
• Sales Department Head
• Internet Business Department Head
• Technical Marketing Department Heada) The Quality Council has full accountability for the effectiveness of the Quality Management
System.
b) The council also has established the Quality Policy and upper level Quality Objectives which
are compatible with the context and strategic direction of Mouser. See sections 5.2 and 6.2.
c) The council has prescribed that the Quality Management System will be fully integrated withall Mouser business operations.
d) The council has promoted through this manual, policies, and procedures that employees will
employ a process control process and risk-based analysis when conducting business.
e) Senior Management ensures the proper level of resources as part of process control.
f) Senior Management ensures all employees understand the importance of effective quality
management and of conforming to the Quality Management System requirementsg) The council and the rest of management ensure the Quality Management System meets thegoals set for objectives. This is accomplished through daily, weekly, and monthly review ofquality measurements. See QS-PR-006 Quality and Environmental Measurements.
h) Senior Management engages, directs and supports employees to contribute to theeffectiveness of the Quality Management System;i) Senior Management promotes continual improvements through the establishment of thisQuality Management System;

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5.1.2 Customer Focus

Senior Management demonstrates leadership and commitment on customer focus by ensuring:a) customer and applicable statutory and regulatory requirements are determined,
understood and consistently met;b) the risks and opportunities that can affect conformity of products and the ability toenhance customer satisfaction are determined and addressed;c) the focus on enhancing customer satisfaction is maintained.
d) product and service conformity and on-time delivery performance is measured andcorrective action is taken is objective are not achieved.

5.2 Policy
5.2.1 Quality Policy

Mouser’s quality policy was developed by the Quality Council to communicate Mouser’scommitment to quality and meeting customer requirements. It is considered appropriate by
Senior Management. The Quality Policy is revalidated at each Management Review meeting.
Quality Policy
Mouser Electronics is committed to gratifying and astonishing customers withour customer service excellence, order accuracy and on-time delivery. This isaccomplished through our commitment to continual improvement of ourprocesses, services, products, and our people.

5.2.2 Communicating the Quality Policy

Mouser’s Quality Policy is published in this Quality Manual. This Quality Policy is also posted on
Mouser’s Intranet and posted for employees. The Quality Policy is understood by employees
and applied throughout Mouser processes. The Quality Manual with this Quality Policy is also
published on Mouser’s website for customers and relevant interested parties.

5.3 Roles, Responsibilities and Authorities

Senior Management has established the responsibilities and authorities for management
positions. Managers and Human Resources have established the responsibilities andauthorities for sub-managers and employees. These responsibilities and authorities arecommunicated and understood though the Job Descriptions, Procedures, and this manual.
a) The Quality Council is responsible and has the authority for ensuring the Quality
Management System conforms to the requirements of AS9120B/ISO 9001:2015 andAS9100D/ISO 9001:2015 per this manual and QS-PR-001 Management Review
Process;b) The Management Team is responsible and has the authority for ensuring that theprocesses are delivering their intended outputs;c) The Quality Team is responsible and has the authority for reporting on the performance of
the Quality Management System;

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Quality Manuald) The Management Team, including the Quality Council are responsible and has theauthority for seeking out opportunities for improvement;e) The Service Excellence Team is responsible and has the authority for ensuring thepromotion of customer focus throughout Mouser;f) The Management Team is responsible and has the authority for ensuring that the integrityof the Quality Management System is maintained when changes to the Quality Management
System are planned and implemented. See QS-PR-014 Process Control Procedure for details.

5.3.1 Management Representative

The President has appointed the Director of Quality as Management Representative for
Mouser. The Management Representative has the responsibility and authority for oversight of
the requirements of Quality Management System. The Management Representative has theorganizational freedom and unrestricted access to senior management to resolve quality
management issues.

6.0 Planning
6.1 Actions to Address Risks and Opportunities
6.1.1 When the QMS was initially planned many of the internal and external issues were

present and considered when the QMS was planned and implemented. In addition to theissues, many of the same interested parties we have today were present in the initial planning of
the QMS. Risks and opportunities were considered and where appropriate planned for in the
QMS.
As the QMS has grown and matured, issues and interested parties has also grown. QMS
planning was always structured around accessing risks and opportunities.
With this new standard, issues and interested parties are better documented and monitored.
Planning for new processes and changes to existing processes of the QMS, will consider theissues and the shareholders, and their risks and opportunities.
Planning will include:a) give assurance that the Quality Management System can achieve its intended result(s);b) enhance desirable effects;c) prevent, or reduce, undesired effects;d) achieve improvement.

6.1.2 On existing QMS processes, process owners have taken actions to consider and address
issues and the shareholders, and their risks and opportunities. This is documented in theprocesses FMEA. As new issues or shareholders are identified Mouser will plan how to:a) integrate and implement the actions into its Quality Management Systemprocesses (see 4.4);b) evaluate the effectiveness of these actions.
Actions taken to address risks and opportunities shall be proportionate to the potential impact
on the conformity of products and services.
Procedure QS-PR-014 Process Control Procedure describes requirement for Process Control.

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6.2 Quality Objectives and Planning to Achieve Them

Executive management has set strategic top-tier Quality Objectives for the company, see below.
They are consistent with the Quality Policy. Sub-tier Quality Objectives are established onprocesses where it is warranted to establish effectiveness of the process. Quality Objectives arereviewed during Management Review and updated as necessary. Quality Objectives will bemeasurable.
Customer Satisfaction
On-Time Delivery
Order Accuracy

6.3 Planning of Changes

Requirements for planning Quality Objectives and process changes are documented in QS-PR014 Process Control.

7.0 Support
7.1 Resources
7.1.1 General
Mouser has determined and provides the resources needed for the establishment,
implementation, maintenance, and continual improvement of the Quality Management System.
Mouser’s management is responsible for identifying and procuring the resources needed tofulfill the requirements of Mouser’s Quality Management System.
Management considers:a) the capabilities of, and constraints on, existing internal resources;b) what needs to be obtained from external providers.

7.1.2 People
Mouser determines and provides the employees necessary for the effective implementation of
its Quality Management System and for the operation and control of its processes.

7.1.3 Infrastructure
Mouser management determines, provides, and maintains the infrastructure necessary for theoperation of our processes and achieve conformity of products and services. Infrastructureneeds are evaluated and planned during process improvements. Infrastructure needs are also
identified in Corrective Actions.

7.1.4 Environment for the Operation of Processes
Mouser management determines, provides, and maintains the environment needed to meet
operations and product requirements, and employee safety. Managers are responsible for theenvironment within their managed work area. WHOD-PR-033 MSL provides the required
environmental conditions (temperature and humidity) for MSL products. Employee Safety and07/10/2024

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Work Environment is addressed in the document titled Safety, Health and Work Environmental
Management, found in the Emergency Links on SharePoint.

7.1.5 Monitor and Measuring Resources
7.1.5.1 General
Management determines and supplies the resources needed to ensure valid and reliable results
when monitoring or measuring is used to verify the conformity of services to requirements.
Mouser ensures that the resources provided:a) are suitable for the specific type of monitoring and measurement activities being undertaken;b) are maintained to ensure their continuing fitness for their purpose.
Mouser retains appropriate records as evidence of fitness for purpose of the monitoring andmeasurement resources.

7.1.5.2 Measurement Traceability
Monitoring and Measuring Equipment is defined as Test Measurement and Diagnostic
Equipment (TMDE), a device used to measure a parameter critical to a decision affecting themeeting of customer requirements. Mouser has determined when and where TMDE is needed
based upon the necessary measurements to be made and the amount of accuracy required.
The Director of Quality is responsible for administrating the TMDE program. See procedure QSPR-012 TMDE Program for more details.
a. Procedures describe and control the use of TMDE. Employees using TMDE will be
trained to use it properly, if necessary.
b. Mouser maintains a register of TMDE.
c. TMDE is calibrated and re-calibrated at specified intervals. Calibration is performed bothby external calibration organizations and in-house personnel identified to perform specificcalibrations. Calibrations will be traceable to nationally recognized measurement standards.
Intervals for calibration will be set to ensure intolerance performance for the duration of theinterval. The Director of Quality will select the calibration organization.
d. TMDE will have a calibration label. The label will identify the equipment, the datecalibrated and the date due calibration. The TMDE will have a calibration certificate which
will be kept on file as part of the equipment’s calibration record.
e. TMDE that is adjustable may be sealed using void if broken seals to safeguard it fromadjustment which invalidate the results of the measurement.
f. TMDE is stored and used in controlled environments. Preventative maintenance otherthan re-calibration is performed as needed per OEM procedures.
g. Personally owned TMDE to perform work effecting quality is not allowed at Mouser.
h. When TMDE is discovered to be out of tolerance, the out of tolerance conditions
will be evaluated per QS-PR-012 TMDE Program and WHMG-PR-061 Calibration.
i. TMDE at Mouser is not controlled by separate software.
j. Mouser maintains a TMDE Recall process. See procedure QS-PR-012 TMDE Program for
more details.

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7.1.6 Organizational knowledge
Mouser has determined the organizational knowledge necessary for the operation of its
processes and to achieve conformity of products and services. This knowledge is normally
documented in procedures and is available as needed by employees.
When addressing changing needs and trends, Mouser will consider its current knowledge anddetermine how to acquire or access any necessary additional knowledge and required updates.

7.2 Competencea. Management and Human Resources determine the required competence for eachposition. Competence is defined as having the appropriate education, training, andexperience for a position. Education, skills, and experience for each position is
documented in the corresponding Job Description. Training requirements are defined foreach position in departmental training requirement procedures.
b. Mouser identifies training requirements during initial hiring and employee performance
reviews using education, training, skills, and experience listed in the Job Description anddepartmental training procedures.
c. Training is evaluated for effectiveness through departmental training procedures, employee
performance reviews, and Corrective Action follow-up.
d. Mouser maintains Training Records on each active employee. These records will containobjective evidence of an individual’s education and training. See procedure QS-PR-020
Competence.

7.3 AwarenessMouser employees are made aware of the relevance and importance of their work performanceand how this supports Mousers’ Quality Objectives and the Quality Policy. Employee bonuses aretied to Quality Metrics.
Mouser employees are made aware of the problems created when not following procedures andpolicies.
Managers of processes will make relevant employees aware of process changes, includingchanges in procedures and programs.
Employees are aware, their contribution to order fulfillment determines customer satisfaction andthe success of our business. Following department procedures and employee participation incontinually improving our processes, contributes to achieving our Quality Objectives and goals.
ESD, MSL, and hazardous material training makes employees aware of their contribution to
product and personal safety.
All Mouser employees fall under the umbrella of the Berkshire Hathaway Code of Conduct andEthics policy as well as TTI’s Global Code of Conduct and Ethics policy. Employees are aware of
the importance of ethical behavior. Communications to employees are through the posting of theCodes of Conduct and Ethics on Mouser Central as well as Quality Awareness training andOrientation.

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7.4 Communication

Mouser has determined the internal and external communications relevant to the Quality
Management System, including:a) what it will communicate;b) when to communicate;c) who to communicate;d) how to communicate;e) who will communicate.

7.5 Documentation Requirements
7.5.1 General

Mouser has the documented information required by SAE AS9120B/ISO 9001:2015 andAS9100D/ISO 9001:2015 and for the Quality Management System.

7.5.2 Creating and Updating

When creating and updating documents for the Quality Management System, requirements for
Identification, format, review and approval for suitability and adequacy are documented in
QS-PR-004 Document Control Program.

7.5.3 Control of Documented Information
7.5.3.1 Records have been established and are maintained which specifically provide evidenceof meeting requirements and the effectiveness of the Quality Management System. This will
include records of product origin, conformity, and shipment in accordance with customer,
statutory and regulatory requirements, where appropriate.

Records required by the Quality Management System, AS9120B/ISO 9001:2015 andAS9100D/ISO 9001:2015 are controlled to ensure availability and suitability. Records requiredby processes are listed within local procedures. Records are maintained per the Quality
Records spreadsheet in QS-PR-008 Record Control, and are adequately pprotected by therecord keeper listed within the Quality Records storage requirements.

7.5.3.2 Procedures posted on SharePoint for employees to access and can only be modified byassigned Document Control Coordinators and the Process Owners that have privileges to makechanges. Revision history can be found in the Document History. Revision control is specified in
QS-PR-004 Document Control Program.
Obsolete Documents will be marked with “Uncontrolled Copy” or “For Reference Only” when
kept for any reason per QS-PR-004 Document Control Program.
These records will remain legible and will be readily identifiable and retrievable. See procedure
QS-PR-008 Record Control for a summary of records and the controls needed for identification,
storage (suitable to preserve legibility), protection, retrieval, back-up, retention, and disposition.
Procedure QS-PR-008 Record Control defines the method for controlling records that are
created by and/or retained from suppliers.
Documents of External Origin are addressed in procedure QS-PR-009 External Document
Control.

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Documented information within Mouser’s enterprise business systems, such as UV/UVG and
WCS is accessible through password access. Users are granted access to specific applications
appropriate to their job functions. Product and customer requirements, and evidence ofconformity to requirements, can be found within these systems.
Records stored in electronic form have defined back-up procedures. They are secured toprevent unauthorized alteration or change and will not be corrupted due to software systemchanges. See MEIS-PR-025 Backup Requirements.

7.5.4 Quality Manual

Mouser has established and maintains this Quality Manual. The Quality Manual is approved by
the President of Mouser and the Director of Quality. This manual includes a scope andexclusions as defined in Section 4.3. In addition to this manual there are procedures required tooperate this Quality Management System. In this manual there will be reference to them asappropriate. A full listing of the procedures is available upon request. A description of theinteraction between the core processes of the Quality Management System is given in Appendix
A.
Quality Manual revision history is maintained in Appendix C of this document.
a. Mouser has defined and documented a Quality Policy and Quality Objectives. See sections
5.2.1 and 6.2.
b. Mouser has documented, implemented, and maintains the procedures and records
required by SAE AS9120B/ISO 9001:2015, AS9100D/ISO 9001:2015 and other standards,
and procedures and records needed for the effective planning, operation, and control ofprocesses.
c. Mouser keeps records required by SAE AS9120B/ISO 9001:2015, AS9100D/ISO
9001:2015 and other standards. See procedure QS-PR-008 Record Control.
d. Mouser employees have access to, and are aware of, relevant Quality Management
System documentation and changes.

8.0 Operation
8.1

Operational Planning and Control

Mouser plans, implements, and controls the processes required to meet the requirements forproviding services and protecting products as planned.
a. Mouser has determined the requirements for the products and services in the planning.
Additionally, Managers that own processes will evaluate the following for possible
requirements;
1. personal and product safety;
2. prevention, detection, and removal of foreign objects;
3. handling, packaging, and preservation;b. Managers that own processes will establish criteria for:1. the processes;
2. the acceptance of products and services;

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Quality Manualc. Managers that own processes will determine the resources needed to achieve conformityof the product and service requirements and to meet on-time delivery services;d. Managers that own processes will implement control of the processes in accordance withthe criteria,
e. Managers that own processes will determine, maintain, and retain documented information
as necessary:
1. to have confidence that the processes have been carried out as planned;
2. to demonstrate the conformity of products and services to their requirements;
f. Managers that own processes will determine the processes and resources to support theuse and maintenance of the products and services.
g. Managers that own processes will engage with representatives of the affected function,for operational planning and control.
h. Managers that own processes will determine the products and services to be obtained
from external providers;i. Managers that own processes will establish the controls needed to prevent the delivery
of nonconforming products and services to the customer.
j. The output of this planning shall be suitable for the process owner’s operations.
k. When further planning is needed, such as for a corrective or preventive action, or process
improvements including when unintended changes occur, managers will follow therequirements of QS-PR-014 Process Control Procedure and QS-PR-028 FMEA (Failure Modeand Effects Analysis) Procedure to mitigate the risks of any adverse effects as necessary.
Mouser uses FMEAs to address risk and actions taken when a new or existing quality
requirement is above the acceptable RPN.
l. Process Owners are responsible for ensuring control over Processes, as per QS-PR 014
Process Control Procedure.
m. Outsourced vendors are approved by the Director of Quality and are listed in
QS-PR-017 Outsourced Processes. The Vice President of Technical Services is over the BitSight
platform. Only the outsourced vendors listed within QS-PR-017 and BitSight platform areapproved for use.
n. The Products Team will communicate part number lifecycle and discontinuation
information per PTOP-PR-035 Part Number Lifecycle and Discontinuation.

8.1.1 Operational Risk Management

Mouser has planned, implemented and controls, processes for managing operational risk, to theachievement of applicable requirements that includes as appropriate to Mouser and the productand services.
a. assignment of responsibilities for operational risk management,b. definition of risk criteria,c. identification, assessment, and communication of risks throughout operations,d. identification, implementation, and management of actions to mitigate risks that

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exceed the defined risk acceptance criteria, ande. acceptance of risks remaining after implementation of mitigating actions.
See procedure QS-PR-028 FMEA (Failure Mode and Effects Analysis) Procedure for more information
on Risk Management and the use of FMEA (Failure Mode and Effects Analysis).

8.1.2 Configuration Management

Configuration management consists mostly of unique Part Numbers assigned to parts by boththe manufacturer and Mouser. If a part materially changes the manufacturer will sell the part to
Mouser with another unique part number assigned by the manufacturer. Customer assigned
part numbers are verified and assigned at time of the order for recording on documents to thecustomer. Customer part numbers are not part of Configuration Management.
The assembly of component kits are subject to Configuration Management. See procedure
QS-PR-027 Configuration Management.
Lifecycle of products is also part of configuration management. See procedure PTOP-PR-037
Part Number Entry for part number entry. See procedure PTOP-PR-035 Part Number Lifecycle
and Discontinuation for Lifecycle.

8.1.3 Product Safety

Mouser as a distributor of parts is limited to passing information on part safety that
manufacturers provide to Mouser. This is normally Product Change Notices per PTOP-PR-125
PCNs (Product Change Notifications) – Products and IBTD-PR-033 PCNs (Product Change
Notifications and Product Recalls per PTOP-PR-135 Product Recall and QS-PR-011 Product
Recall Process in Quality. Mouser also complies with all regulations on hazardous materials;
see WHSH-PR-013 Hazardous Material Shipments and WHSH-PR-018 Hazardous Material
Part IPC.
ESD and MSL training, teaches employees specific storage, handling, and packaging requirements
for electrostatic discharge sensitive and moisture sensitive products. ESD and MSL training lowers
the risk of a product not meeting its intended use, due to improper storage, handling, and packaging.
Reference procedures WHOD-PR-033 MSL, WHOD-PR-034 MSL Order Process, WHOD-PR-004
ESD Handling and Processes and WHOD-PR-002 ESD Packaging.
Employees are aware of the importance of personal and product safety by following hazardous
materials procedures, for handling, packaging, labeling, and shipping requirements. Safety
Data Sheets are provided to customers upon request. Employees have unrestricted access to
Safety Data Sheets (SDS) through Chemical Management; see WHSF-PR-012 Safety Data
Sheets (SDS) for directions on using Chemical Management.

8.1.4 Prevention of Counterfeit Parts

Mouser is a manufacturer authorized distributor for all the parts Mouser delivers to customers.
Mouser is accredited to AS6496 Fraudulent/Counterfeit Electronic Parts; Avoidance, Detection,
Mitigation, and Disposition – Authorized/Franchised Distribution. Our counterfeit mitigation
plan, QS-PR-024 Anti-Counterfeit Control Plan is compliant with AS6496.

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8.1.5 Prevention of Suspected Unapproved Parts

Mouser has processes in place to prevent the release of unapproved and suspected
unapproved parts. Mouser’s business enterprise system called WCS and procedure WHRVPR-070 Receiving Process have processes in place to ensure shipments are received fromapproved suppliers and approved products ordered on Mouser POs are the only products
received in. Products not addressed to Mouser are taken to the Receiving Mail Inspector.
When other unapproved or suspect unapproved product is discovered, Receiving follows
WHRV-PR-012 Receipt Discrepancy. Receiving Specialists will follow procedure WHRV-PR035 Supplier Discrepancy Report (SDR) Process. Parts are segregated and put in an
established area on a hold shelf. Disposition of such products are per Products procedure
PTAM-PR-017 SDRs (Supplier Discrepancy Reports).

8.2 Requirements for products and services
8.2.1 Customer Communication
a. Mouser maintains a comprehensive website. Applicable product specifications inelectronic files are available on the website; these are provided by the
manufacturer.
b. An online catalog and catalog download options are provided to the public on the
Mouser website.
c. Mouser’s Business System e-mails customers when an order is confirmed, when an order
has shipped and when a new order does not ship on time per SASV-PR-037 Order Entry.
Order Update Confirmation email, an Order Cancellation email, and we have automatedbackorder notification emails that advise a customer if their delivery date is going to change
based on information from the supplier.
d. Customers can contact us via phone, e-mail, chat, fax, and mail.
e. Contract Review functions, per QS-PR-023 Contract Review.
f. Customer orders updates and cancellations handled per SASV-PR-071 Orders –Updates and Cancellations.
g. Customers are encouraged to provide feedback to Mouser regarding products andservices. Customer complaints are handled through the Sales Department. See
procedure SASV-PR-002 Customer Communication.
h. Surveys are used to measure customer satisfaction.
i. Product and Service Recalls after orders have shipped, per PTOP-PR-135 Product
Recall and QS-PR-011 Product Recall Process in Quality.
j. Product Change Notification (PCN) for material, lifecycle, part number andspecification/datasheet changes per PTOP-PR-125 PCNs (Product Change Notifications) –Products and IBTD-PR-033 PCNs (Product Change Notifications) when supplied by Manufacturer.
k. Customer supplied account information is though PCI compliance. Training on PCI
compliance is per ISCS-PY-022 Information Security Awareness Training. Otherwise,
Mouser does not accept or use customer owned physical property. See 8.5.3 formore detail.

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Quality Manuall. Quality System information, Mouser History, Leadership, and other company facts
are posted on the Mouser website.
m. EDI, see SASV-PR-066 Automation Services and Portals.

8.2.2 Determination of Requirements for Products or Services
Basic customer requirements, specific manufacturer and part number, quantity, and delivery
service are selected by the customer at the time the order is requested. Post-delivery activity
consists of warranty claims, product returns and customer-initiated Corrective Actions.
All applicable statutory and regulatory requirements, such as hazardous material, have been
determined and met.
Mouser has an Export Management and Compliance Program modeled after the EMCP Guidelines
published by the United States Commerce Department’s Bureau of Industry and Security (BIS). See
procedure TCEX-PR-001 Export Management and Compliance Program (EMCP).
Any additional requirements considered necessary, including special requirements andoperational risks such as but not limited to, short delivery timeframe, ability, and capacity toprovide, and new technology, will be determined and addressed at the time the order is placedby the customer. Customer requirements arising after order placement will be handled on acase-by-case basis.

8.2.3 Review of Requirements for Products and Services
8.2.3.1 Product Management reviews the applicable statutory and regulatory requirements
during their process to introduce products to the inventory.
Mouser receives request from customers to purchase product via two distinct processes. These
are through our website and through our Customer Service offices.
a. Website Orders – The review of customer requirements through the website is limited tocustomer selections on the website. Detailed information is provided through the website forthe customer to make decisions on meeting their requirements and assessing their risk. If
the customer has more specific requirements, they will need to contact a Customer Service
office directly and make their requirements available to the Customer Service office forreview and acceptance.
b. Customer Service Orders – When customers make their requirements available toMouser though our Customer Service offices, Mouser will review those requirements for
acceptance and risks. Members of Customer Service will review the requirements toensure they are defined and understood. If a requirement needs clarification or a risk is
identified the customer will be contacted for guidance on processing the customer’s order.
c. If a customer has no documented requirements listed in the Special Instructions and Order
Processing Codes in UV/UVG, and the Contract Review Index on SharePoint, the member ofCustomer Service will review the requirement as the order is placed in the system and makethe customer aware of any requirements which cannot be accepted by Mouser. If thecustomer changes the requirements from those previously expressed, this will be reviewed
against the previous requirement and any document amended. These amended
requirements will be communicated to relevant Mouser employees. The record of the

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acceptance of an order or quote with requirements is recorded by placing the quote or orderon the system and executing the quote or order.
d. If upon review the Mouser determines that some customer requirements cannot be
met or can only partially be met, Customer Service will negotiate a mutually acceptable
requirement with the customer.
e. Special requirements of the product are normally pre-determined by ProductManagement and the Warehouse. The special requirements are either coded into systems
or documented in work instructions.
See Sales and Quote procedures for more detail on these processes.
Risk may include obsolescence, end of life, shelf life, transportation issues and others.

8.2.3.2 Order review and entry records are Quality Records that are maintained in the Mouser

Business System (UV/UVG) a minimum of 7 years. Additional Customer Service department
contract review information may be available within the Corporate Account Order Search, or
the Order Search Fax and Email links posted on SharePoint.

By entering the order in UV/UVG and not putting it on Order Entry Hold, Mouser is signifying
we can meet the requirements of the customer, including new customer requirements, and thatthe order has been reviewed and approved.

8.2.4 If the customer calls back to change the order, provisions are provided to update theMouser Business System and if the order is in the warehouse, notify the warehouse of thechange. See procedure SASV-PR-071 Order Updates and Cancellations.

8.3 Design and Development

As a distributor, Mouser does not design any of the products it sells. Mouser excludes Design
and Development; it is not applicable to Mouser’s scope of business in section 4.3.

8.4 Control of Externally Provided Processes, Products, and Services
8.4.1 General

Mouser is an Authorized Distributor for the products distributed. Mouser purchases
semiconductors, electronic components, supplies, and equipment for resale from the original
manufacturers or their authorized distributors. Mouser does not manufacture.
a. Mouser is responsible for the conformance of the products we sell and processes andservices we outsource. This includes product from sources defined by the customer, as
applicable. Asset Management is responsible for the management of the product purchasing
process, including the purchasing process for any applicable outsourced processes vendors
used for repackaging product for inventory. Technical Support is responsible for quoting value
added services and the purchasing process when customers request special repackaging
services. Warehouse Management and Warehouse Admin(s) are responsible for theoutsourced vendor purchasing process, as it relates to preventative maintenance, scrap,
calibration, and equipment installation.
b. Receiving shall ensure the product from outsourced vendors conform to PO requirements
such as kind, count, repackaging type and condition per WHRV-PR-070 Receiving Process.

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Quality Manualc. Mouser will ensure where required that Mouser and all applicable suppliers use customerapproved special process sources.
d. Mouser has identified and managed the risk associated with the external provision ofprocesses, products, and services, as well as the selection and use of external
suppliers.
e. Mouser Purchase Order Terms and Conditions inform suppliers to assure all relevant
Purchase Order requirements are flowed down to sub-tier suppliers where required.
f. Product going from Mouser to an outsourced vendor is for repackaging product for stock or
customer specific requirements for repackaging services. Products has made the decision, torepackage specific products in stock into smaller quantities or in a different packaging methodthat sells better to our customers. See PTAM-PR-036 LVA Program – Asset Management forrepackaging for stock. See PTTS-PR-008 Quoting Value Added Services for value added
services specific to a customer request.
g. Products may drop ship directly from the Manufacturer per SASV-PR-018 Drop Ships,
PTAM-PR-005 Drop Ship Invoice Process, PTAM-PR-027 International Drop Ships andPTAM-PR-006 Drop Ship Process. Technical Support drop ships from the value added
supplier directly to the customer per PTTS-PR-008 Quoting Value Added Services.
h. Mouser has implemented controls to prevent the purchase of counterfeit and suspected
unapproved parts in accordance with aerospace standard AS6496. See procedure
QS-PR-024 Anti-Counterfeit Control Plan for more details.
i. Mouser determines and applies criteria for the evaluation, selection, monitoring of
performance and re-evaluations of external providers to ensure suppliers conform to therequirements defined in our Quality Management System procedures.
For Products Department Suppliers see PTOP-PR-046 New Supplier Evaluation and Approval,
and PTOP-PR-040 Supplier Re-Evaluation. For Outsourced Calibration Vendors see QS-PR-012
TMDE Program and QD-PR-017 Outsourced Processes. For Preventative Maintenance andEquipment Installation Outsourced Vendors in the Warehouse see WHPM-PR-005 Outsourced
Process: Supplier Evaluation (Warehouse). For Technical Support Outsourced Vendors see
PTTS-PR-008 Quoting Value Added Services.

8.4.1.1 Mouser has:a. Defined the process, responsibilities, and authority for the approval of suppliers and any
subsequent changes in their approval status. Control of the use of suppliers isaccomplished by their approval status controlling a systems based purchasing process. See
procedures PTOP-PR-046 New Supplier Evaluation and Approval and PTOP-PR-040
Supplier Re-Evaluation, for details on processes that regulate suppliers providing product for
resale and any outsourced process suppliers used by the Products department. For othersuppliers that affect quality requirements of the QMS for outsourced processes andservices, see procedure QS-PR-017 Outsourced Processes.
b. Maintained a register of suppliers which includes their approval status. For suppliers thatprovide new products Mouser resells, the scope of approval will be for product selection anddistribution according to contract with the supplier. Scope of Approval, Approval and Status for
suppliers who furnish products Mouser sells is found in Mouser’s Business System UV(Universe). Scope of approval for other suppliers that affect quality requirements of the QMS

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Quality Manualfor outsourced processes and services, will be defined in QS-PR-017 Outsourced Processes.
c. Periodically reviewed Supplier performance. The results of these reviews will be used todetermine the implantation of controls such as corrective action. See procedure PTOP-PR-040
Supplier Re-Evaluation on this process for suppliers that provide new products Mouser resells.
For other suppliers that affect quality requirements of the QMS for outsourced processes andservices, see QS-PR-017 Outsourced Processes.
d. Defined the actions to be taken when a supplier fails to meet requirements. See procedure
PTOP-PR-040 Supplier Re-Evaluation detail on this process for suppliers that provide new
products Mouser resells. For other suppliers that affect quality requirements of the QMS foroutsourced processes and services, see QS-PR-017 Outsourced Processes.
e. Addressed documents of External Origin in procedure QS-PR-009 External Document
Control.

8.4.2 Type and Extent of Control

Management shall ensure that externally provided processes, products or services do not
adversely affect Mouser’s ability to consistently deliver conforming products and services to ourcustomers.
Methods of Control:a. External Providers are required to meet PO requirements.
b. Through monitoring measuring and re-evaluating suppliers as described in section 8.4.1 (i)Mouser ensures suppliers remain in control.
c. If a suppliers performance falls below the established goal, action is taken per applicable
procedures listed in section 8.4.1 (i).
d. Mouser performs incoming inspection on product purchased for inventory/resale.
Inspection consists of verification of count, kind, documentation and condition against
packing list, Mouser’s Purchase Order and if needed, work instructions. Mouser is a dock-tostock distributor. Except for Lead Acid batteries, Mouser performs no testing or measurementon products for resale. See WHRV-PR-070 Receiving Process. Mouser has no intentions ofverifying product at the supplier’s premises.
e. When discrepancies are found during the Receiving process, the Receiving department
will follow WHRV-PR-012 Receipt Discrepancy.
f. Nonconforming or suspect nonconforming product is segregated to an SDR hold self per
WHRV-PR-035 Supplier Discrepancy Report (SDR) Process. The resolution is given by AssetManagement and handled accordingly by a Receiving Specialist.

8.4.3 Information for External Providers

Purchasing information describes the product to be purchased. For products Mouser resells, thisrequires only an accurate manufacturer or supplier part number.
Products department purchasing requirements are reviewed prior to being communicated to the
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Quality Manualsupplies and services that affect quality requirements of the QMS will describe the supplies orservices in terms familiar to the supplier. Employees purchasing these supplies and services will,
as needed, document and communicate any Mouser or Customer requirements. See procedure
QS-PR-017 Outsourced Processes for a list of outsourced process vendors.
The following requirements are flowed down to suppliers at Mouser:a. Requirements regarding the need for the supplier to notify Mouser of nonconforming
processes, products, and services, and obtain Mouser approval for nonconforming productdisposition.
b. Notify Mouser of changes in processes, products, or services, changes of suppliers,change of manufacturing facility location and obtain Mouser approval.
c. Flow down to external providers (suppliers) the applicable requirements including
customer requirements.
d. Retain records including retention periods and disposition requirements.
e. Right of access by Mouser, the customer, and regulatory authorities to the applicableareas of all facilities and to applicable documented information, at any level of the supply
chain.
f. The importance of ethical behavior
g. Their contribution to product safety, and product and service conformity.
h. Requirements for a certificate of conformity.
i. DPAS prioritization of an order.
j. Prevent the use of counterfeit parts.
k. The use of customer-designated or approved external providers, including processsources when applicable.
l. The control and monitoring activities of the external provider’s performance to be appliedby Mouser.
The following requirements will be addressed as needed.
a. Requirements for Mouser approval of products or services, methods, processes, andequipment.
b. Requirements for competence and qualification of persons.
c. The need to implement a Quality Management System.
d. Requirements for the processes, products, and services to be provided including
identification of relevant technical data such as specifications, drawings, process
requirements and work instructions.
e. Requirements for test, inspection, verification including process verification, use ofstatistical techniques for product acceptance and related instructions for acceptance by
the organization.
f.

Any requirements for verification or validation activities that Mouser or our customers,
intend to perform at the external providers premises.

g. Provide test specimens for design approval, inspection/verification, investigation, or

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auditing.
h. Mouser approval required for the release of products or services.
i.

Any additional special requirements.

8.5 Product and Service Provision
8.5.1 Control of Production and Service Provision
Production of individual orders is planned and implemented by the entering of customer
requirements into the computer system. This system along with procedures and approved
equipment will control production and service provision. See Sales and Operations procedures
for more detail on these processes. Additionally controlled conditions will include the following,
as applicable:
a. the availability of documented information that describes the characteristics of the
products to be produced, the services to be provided, or activities to be performed;b. the results to be achieve at Mouser could be presented in the form of a documented
procedure or work instruction, process plan, quality improvement plan, or key process
performance goals. See QS-PR-014 Process Control Procedure;c. the use of suitable infrastructure and environment for the operation of processes;d. the availability and use of suitable monitoring and measuring resources;
e. the implementation of monitoring and measurement, at various stages to verify thatcriteria for control of processes or outputs, and acceptance criteria for products andservices have been met;f.

the implementation of release, delivery, and post-delivery activities,

g. the appointment of competent persons, including any required qualification;h. the implementation of actions to prevent human error;i.

accountability for all products during processing (e.g., parts quantities, split orders,nonconforming product),j.

the availability of evidence that all operations and inspection/verification activities
have been completed as planned, or as otherwise documented and authorized,

k. provision for the prevention, detection, and removal of foreign objects,l.

the control and monitoring of utilities and supplies (e.g., water, compressed air,electricity, chemical products) to the extent they affect conformity to productrequirements,

m. the establishment of criteria for workmanship, (e.g., written standards, representative
samples, illustrations),
n. the validation, and periodic revalidation, of the ability to achieve planned results ofthe processes for production and service provision, where the output cannot be
verified by subsequent monitoring or measurement, see section 8.5.1.2 for detail,o. the identification of in-process inspection/verification points when adequate
verification of conformity cannot be performed at later stages such as WHQC-PR002 Inspection and WHSH-PR-062 QC Pack (QP) Process,07/10/2024

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Quality Manualp. the determined methods to measure variable data at Mouser is through measuring
key-processes and on-time delivery through continuous data as illustrated on
FMEAs and the Quality Metrics page on Mouser Central,
q. the recording of product identification and trace information for product released forshipment, gives Mouser the ability to recall and replace product if it is later foundthat the product does not meet the Manufacturers requirements and specifications.
r. the control and monitoring of identified critical items, including key characteristics,
in accordance with established processes. Mouser monitors and controls key
processes per QS-PR-014 Process Control, QS-PR-028 FMEA (Failure Mode andEffects Analysis) Procedure and specific procedures created for each key process.
s. the consequences of obsolescence (e.g., materials, components, equipment,
products). Per PTOP-PR-035 Part Number Lifecycle and Discontinuation, when amanufacturer notifies Mouser of product obsolescence, reports will be sent to thecustomers if a customer has purchased the product within the last two years, if thecustomer had the product quoted in the last six months or if the customer had the
product in their open cart in the past 60 days. This gives customers advanced
notice prior to a product becoming obsolete, which allows time for planningchanges by the customer, and less of a negative impact/consequence.

8.5.1.1 Control of Equipment, Tools, and Software Programs

Mouser uses many kinds of equipment, tools, and software systems to produce an order that
conforms to the customer’s requirement. The warehouse maintains the infrastructure of conveyer
systems, lift vehicles and other equipment through warehouse and preventative maintenanceprocesses. Enterprise software is maintained and controlled through IS processes.
Validation of new equipment, tools and software used to automate distribution processes isvalidated by the installation vendor in the presence of either the Vice President of OutboundOperations, the Vice President of Inbound Operations, or the Warehouse Projects Manager,
prior to release to Mouser operations. New ESD equipment used for automation will bevalidated by the Warehouse Quality Manager, to ensure it is working properly and able tomeet the requirements in ANSI/ESD S20.20-2021 and any associated testing standards.
Preventative Maintenance is performed per WHPM-PR-001 Preventative Maintenance.

8.5.1.2 Validation and Control of Special Processes,

Mouser has two processes which require validation at Mouser. They are Electrostatic
Discharge (ESD) Product Handling and Moisture Sensitive Level (MSL) Product Handling.
Validation of these processes is in accordance with WHMG-PR-033 ESD Control Program and
WHOD-PR-040 MSL Super Dry Cabinet Validation Process. Neither can be verified before
use by the customer. Personnel are trained on ESD and MSL procedures applicable to their
specific job function.
Mouser maintains an ANSI/ESD S20.20 Protection of Electrical and Electronic Parts,
Assemblies and Equipment certification to ensure Mouser’s ESD processes comply with
ANSI/ESD S20.20 requirements.
Mouser’s MSL processes are aligned with the current revision of IPC/JEDEC J-STD-033
Handling, Packing, Shipping and Use of Moisture/Reflow Sensitive Surface Mount Devices.

8.5.1.3 Production Process Verification

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Supplier/Mouser Kits. These kits are assembled by Mouser and defined in QS-PR-027
Configuration Management. Each time a kit is developed the process and the first Kit will beverified through inspection. See WHSA-PR-058 Kits.

8.5.2 Identification and Traceability

Mouser identifies the product throughout the product realization process. There are no
requirements for monitoring and measurement.

Identification – Customer orders are identified in the system by assigning a sales ordernumber. Parts to be included on the order have unique part numbers as described in 8.1.2
Configuration Management. This identification of configuration is maintained throughout theprocessing of the customer’s order and throughout the life of any record kept.
Traceability
a. Customer orders are traceable in Mouser’s Business System for retention period defined
in QS-PR-008 Record Control.
b. Product at the part number level is traceable to the manufacturer and normally Lot
and/or Date Code level also. Customers can require Lot and/or Date information which
will be collected, stored, and printed on pack list and product labels when available.
c. The Manufacturer or Authorized Distributors pack list and associated documents
are maintained per QS-PR-008 Record Control.
Product identification and traceability is maintained using barcode labels from Receiving to
the warehouse shelf. From the shelf, through the order pulling process, whether fullmanufacturer’s packaging is shipped to the customer or the manufacturer’s packaging is split,
the identification and traceability is controlled and recorded on product labels.
Acceptance authority is controlled by user ID and password on Mouser’s Business System andcontrolled by IS. User ID and password are used in Receiving for acceptance of incoming
products in Mouser’s Enterprise Business System.

8.5.3 Property Belonging to Customers or Suppliers
Customer Property at Mouser is limited to Customer Personal Data under PCI Compliance.
Supplier owned property at Mouser consists of consigned inventory, per WHRV-PR-019 ITAR /Consignment / High Value Warehouse Processing.
Customer and supplier owned property, returns, customer and supplier owned drawings andspecifications are addressed in QS-PR-035 Customer and Supplier Owned Property.

8.5.4 Preservation
Mouser preserves the products during production and service provision to the extent necessary
to ensure conformity to requirements. Preservation can include identification, handling,
contamination control, packaging, storage, transmission or transportation, protection, cleaning,
FOD (Foreign Object Debris/Foreign Object Damage), sensitive devices, marking and labelingincluding safety warnings and cautions, shelf-life, stock rotations and hazardous materials.
a. Identification – All products Mouser distributes are identified with Mouser’s partnumber, the manufacturer’s part number, or other identifying codes. This identification isrecorded at a minimum on the packaging containing the product. When product is
repackaged, the package is labeled with the part number.

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Quality Manualb. Handling – Product is handled in a manner to prevent physical and electrical damage.
Electrostatic Discharge (ESD) and Moisture Sensitive Level (MSL) are taken into
consideration as required. Only authorized employees such as Warehouse, Products, Tech
Support, and Quality employees handle product. Hazardous products are managed andhandled per specific warehouse procedures.
c. Contamination Control – Warehouse employees are trained on FOD awareness andmust adhere to FOD guidelines in WHMG-PR-032 Foreign Object Debris.
d. Packaging – Packaging is performed in accordance with written procedures. Wheneverpossible, material is kept in the manufacturer’s original packaging. Standard packaging
methods minimize shipping damage to the product while in transit to the customer facility.
ESD parts are packaged in ESD protective material and labeled as such. MSL parts arepackaged with MSL protection and precautions per warehouse procedures. Packaging
requirements will mitigate risk of Foreign Object Debris/Foreign Object Damage (FOD).
e. Storage – Material is stored in individual bin locations. The storage areas are clean,neat, and temperature-controlled to the extent necessary to minimize lead contaminationand ESD. The condition of products is assessed during the cycle count process. Receipt
and withdrawal of inventory is controlled and maintained to assure effective storage of theinventory. All materials with a specified shelf life are controlled to assure their use within
the specified period or disposal outside the specified period.
f. Transportation – ESD and MSL product is transported from designated ESD and MSL
areas, in protective ESD and MSL packaging. All product is packaged accordingly toprevent damage during shipment.
g. Protection – Where necessary product is protected from ESD and with MSL
precautions.
h. Cleaning – Mouser sells new products that do not require cleaning.
i. Foreign Object Damage (FOD) prevention, detection and removal – Warehouse
employees are trained to detect and remove foreign objects, see WHMG-PR-032
Foreign Object Debris.
j. Foreign Object Debris (FOD) – Basically any debris or other foreign material that
does not belong. Foreign Object Debris can damage products, equipment or evencause safety issues, see WHMG-PR-032 Foreign Object Debris.
k. Sensitive Devices – ESD is considered sensitive. When identified by the supplier as
ESDS (Electrostatic Discharge Sensitive), the product will be handled, packaged, andstored as such. Mouser is registered to ANSI/ESD S20.20 Protection of Electrical andElectronic Parts, Assemblies and Equipment and in compliance with ANSI/ESD S541
Packaging materials for ESD Sensitive Items, internal Warehouse and Quality proceduresfor protection and qualification of ESD product and materials. ESD product is stored in
EPAs (ESD Protected Areas).
l. Safety warnings and cautions – Markings and labels to this effect are applied by the
supplier and Mouser will take precautions to preserve these markings and/or labels.
Mouser also uses caution labels when packaging MSL and ESD products.
m. Shelf-Life – Mouser tracks shelf-life and controls available life on in-stock products, see
WHOD-PR-015 Shelf Life for Order Pulling.
n. Stock Rotation – Mouser actively participates in supplier allowed stock rotation.

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Quality Manualo. Hazardous materials – Mouser has processes in place to handle hazardous materials
and products.

8.5.5 Post-Delivery Activities
When determining post-delivery activities, Mouser considers:a. statutory and regulatory requirements;b. the potential of undesired consequences with products and services;c. the nature, use, and intended lifetime of its products and services;d. customer requirements;
e. customer feedback; andf. product/customer support (e.g., queries, training, warranties, maintenance,
replacement parts, resources, obsolescence).
When problems are reported after delivery, Mouser shall take appropriate action including
investigation and reporting. Mouser will gladly support any request by an end customer for
Failure Analysis. We will work with the customer and manufacturer to get the customer ananswer. Mouser also will perform 8D-Corrective Actions at the request of the end customer.

8.5.6 Control of changes
Mouser reviews and controls process changes, to the extent necessary to ensure continuing
conformity with requirements. Process change can include production equipment, tooling, andsoftware programs. Process change control requirements are listed in QS-PR-014 Process
Control Procedure. Planning or making significant changes to our QMS requires a processplan. The process owners are responsible for maintaining process change control
documentation.

8.6 Release of Orders

Mouser is responsible for the release of orders to customers that meet agreed on terms andconditions of sales. Mouser is also responsible for compliance with any statutory and regulatory
requirements concerning the order and the parts within the order.

8.6.1 Acceptance Criteria

Account or Order level acceptance criteria can be entered by Sales. This criteria can include
date code requirements, USMCA (formally NAFTA) COO and Aerospace Packing List, as listed
in SASV-PR-021 Order Coding Guide Order Coding Guide. Part level criteria is set in thesystem and can include Export Compliance, Environmental Compliance and Hazardous
Material handling, as listed in PTOP-PR-061 IPC – Inventory Processing Codes.

8.6.1 Sales Release of Orders

Orders are reviewed by Sales at the time of entry into the system. Acceptance is verified when theSales employee executes the order on the system. Web orders are reviewed and accepted by thecustomer when they check out on the website. The Sales employee’s identification is recorded in
the system.

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8.6.2 Order Pulling Release of Orders

Sales orders are sent digitally to the Warehouse with acceptance criteria. Order Pullers are sent
specific lines of the order with acceptance criteria wirelessly. The Order Pullers review theacceptance criteria. The Order Pullers release a line of the order when they scan the line to theconveyer or inspection station. The Order Puller’s identification is recorded in the system.

8.6.3 Shipping Release of Orders

Shipping employees and automated shipping lines review a subset of acceptance criteria andverify the correct lines go into an Order before release. Shipping also ensures correct packing
and required documentation is with the order. Release is recorded in the System.

8.7 Control of Nonconforming Outputs
8.7.1 Mouser will ensure that products that do not conform to product requirements are

identified and controlled to prevent its unintended use or delivery. Nonconforming product at
Mouser is defined as one of the following:•

Components, Parts, Equipment or Supplies intended for resale or distribution whichhave been identified by a customer or a supplier as being defective in any way.

•

Suspected or confirmed Counterfeit or Unapproved Components, Parts, Equipment
or Supplies as defined in AS6496, and AS9100D/AS9120B: ISO 9001:2015.

•

Components, Parts, Equipment or Supplies returned from the customer.

•

Components, Parts, Equipment or Supplies which have lost traceability to Mouser’s
computer systems.

•

Components, Parts, Equipment or Supplies which have been scheduled for scrap aspart of a stock rotation action.

•

Orders or Lines not meeting Mouser or a customer’s requirements.

•

Orders that are not on time.

Procedure QS-PR-007 Nonconforming Product Control defines the controls and related
responsibilities and authorities for dealing with nonconforming product, theresponsibility and authority for the review and disposition of nonconforming product, andthe process for approving personnel making these decisions. The nonconformity
procedure will also address re-verification and containment, if necessary.

8.7.1.1 Disposition of Nonconforming Products at Mouser are limited to:
•

Scrap

•

Rejection for return to the supplier•

Rejection for revalidation by the manufacturer•

Submittal to customer for “USE AS IS” disposition

Mouser acknowledges it has no authority to rework or repair product except MSL productrefresh.

8.7.1.2 When product is recalled by the supplier or nonconforming product which has already
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shipped to the customer is identified as nonconforming, the Product Recall process will be
initiated per procedure by Products. Customers will be notified in a timely manner. See
procedure PTOP-PR-135 Product Recall and QS-PR-011 Product Recall Process in Quality fordetails.

8.7.1.3 Correcting discrepancies on previously placed orders, are per Sales procedure SASV-

PR-024 Orders – Correction. Correction Orders are sent to customers to adjust, fix, or replace anorder previously sent due to an error or for customer convenience.

8.7.1.4 Product dispositioned for scrap is positively controlled until it can be sent to a recycler
and rendered unusable. See WHSA-PR-016 Turtle Diagram Scrap.

8.7.1.5 Nonconforming product written up on a Service Order, is placed on the Products Hold
Shelf for segregation and investigation. See PTOP-PR-133 Service Orders.

8.7.2 Nonconformity records will be maintained in accordance with the applicable nonconformity
procedure and procedure QS-PR-008 Record Control.

9.0 Performance Evaluation
9.1 Monitoring, Measurement, Analysis, and Evaluation
9.1.1 Generala. Mouser has determined that Key Processes are an adequate indicator of QMS
performance and effectiveness. Key Processes are the processes identified in the process
map, see Appendix A.
b. The methods for monitoring, measurement, analysis, and evaluation are determinedby Process Owners, and documented in QS-PR-006 Quality and Environmental
Measurements or as process described in QS-PR-014 Process Control.
c. Procedure QS-PR-001 Management Review defines when Key Processes aremeasured.
d. Process Owners are notified by Quality when Key Processes do not meet goal.

9.1.2 Customer Satisfaction
Mouser utilizes survey results to monitor customer’s perception of the degree to which theirneeds and expectations have been fulfilled and uses surveys and reports to measure customer
satisfaction. The evaluation of customer satisfaction will include order accuracy, defective productrates, on-time delivery performance, customer complaints and corrective action requests. The
results of customer satisfaction are reviewed in Management Review. See QS-PR-006 Quality andEnvironmental Measurements for more detail.

9.1.3 Analysis and Evaluation
Mouser analyzes and evaluates appropriate data to demonstrate the continuing suitability andeffectiveness of Mouser’s Quality Management System. Analysis is performed on measurements
previously discussed throughout this Quality Manual and developed within the Quality
Management System.
The results of Analysis shall be used to evaluate:

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a. conformity of products and services;b. the degree of Customer Satisfaction;c. the performance of the Quality Management System;
d. if planning has been implemented effectively;e. the effectiveness of actions taken to address risks and opportunities;f.

the performance of external providers;g. the need for improvements to the Quality Management System.
Once the measurements have been analyzed, any processes not meeting goal will be evaluated to
see what process improvement actions are needed. Process Analysis will be documented andmaintained by the Process Owner or their appointed designee, and actions taken per QS-PR-014
Process Control Procedure, within the Process Analysis (For Key Processes) section. A
comprehensive list of these measurements is maintained by the Management Representative.
These measurements are also reviewed in Management Review.
See procedure QS-PR-006 Quality and Environmental Measurements for details.

9.2 Internal Audit
9.2.1 Mouser has effectively implemented and maintains an Internal Audit Program, to ensure

conformity to our Quality Management System requirements, AS9120B/ISO 9001:2015 andAS9100D/ISO 9001:2015.

9.2.2 The responsibilities and requirements for planning and conducting audits, audit frequency,
method, reporting results, appropriate corrections and corrective actions taken, and maintaining
records are defined in procedure QS-PR-005 Audit Procedure.

9.3 Management Review
9.3.1 General

Management reviews elements of the QMS on a continual basis. The Quality Council will meet
annually at planned intervals to perform a formal Management Review per procedure
QS-PR-001 Management Review Process. Formal Management Review records aremaintained as Quality Records per QS-PR-008 Record Control.

9.3.2 Management Review Inputs

The following are reviewed as part of Management Review to assess the ongoing suitability of
Mouser’s Quality System:a. the status of actions from previous management reviews;
b. changes in external and internal issues that are relevant to the Quality Management
System;c. information on the performance and effectiveness of the Quality Management
System, including trends in:
1. customer satisfaction and feedback from relevant interested parties;
2. the extent to which Quality Objectives have been met;
3. process performance and conformity of products and services;

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4. nonconformities and corrective action;
5. monitoring and measuring results;
6. audit results;
7. the performance of external providers;
8. on-time delivery performance;d. the adequacy of resources;
e. the effectiveness of actions taken to address risks and opportunities; andf. opportunities for improvement.

9.3.3 Management Review Outputs
Management Review meeting notes include any decisions/actions related to the following:a. opportunities for improvement;b. any need for changes to the Quality Management System;c. resource needs; andd. risks identified.

10.0 Improvement
10.1 General
Mouser selects opportunities for improvement and implements any necessary actions to meetcustomer requirements and enhance customer satisfaction.
These actions include:a. improving our processes to meet requirements as well as future needs and expectations;b. correcting, preventing, or reducing undesired effects; andc. improving the performance and effectiveness of the Quality Management System.
Improvements can be initiated and implemented through activities such as FMEA reviews,
Management Reviews, process change planning and corrective actions.

10.2 Nonconformity and Corrective Actions
10.2.1 Whenever nonconformities occur, including customer complaints, Mouser shall:a. react to the nonconformity, and as applicable take action to control and correct it, anddeal with the consequences;b. evaluate the need for action to eliminate the cause(s) of the nonconformity, in order that it
does not recur or occur elsewhere, by:
1. reviewing and analyzing the nonconformity;
2. determining the cause of the nonconformity, including as applicable, thoserelated to human factors;

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3. determining if similar nonconformities exist, or could potentially occur;
4. implement any action needed,
5. review the effectiveness of any corrective action taken;
6. update risks and opportunities determined during planning, if necessary;
7. make changes to the Quality Management System, if necessary;
8. flow down corrective action requirements to an external providers if they are
responsible for the nonconformity; and9. take specific actions if timely and effective corrective actions are not achieved.
Corrective actions shall be appropriate to the effects of the nonconformities encountered.
10.2.2 Mouser maintains a comprehensive Corrective Action Program for the Quality
Management System, which includes the nature of the nonconformity, subsequent actions taken,
and the results of the corrective action(s). See QS-PR-002 8-D Corrective Action Program fordetails on the Corrective Action Program.
10.2.2.1 Corrective Action records are maintained as a Quality Record per QS-PR-008 Record
Control.

10.3 Continual Improvement
Mouser continually improves the suitability, adequacy, and effectiveness of the Quality
Management System by considering the results of analysis and evaluation, the outputs ofmanagement review, determining if there are any needs or opportunities to be addressed, andany other appropriate analysis of data. Mouser will seek out improvement opportunities. See
procedure QS-PR-014 Process Control Procedure for details.

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Appendix A: Process Map
Process Map of the processes of the QMS with their sequence and interaction.

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Appendix B: Organizational Chart

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Appendix C: Quality Manual Revision History
Date
3/15/04

Rev-

Description
Original

5/30/04

A

Changes to 1.0 para 2. Added Appendix A. Added
when required to 4.1.2, Added procedure ref. 4.2.1d.
Added resourcing to 5.1. Revised Quality Objective
to “High”, 5.4.1, changed frequency of management
review, 5.6.1. Total revision of 7.1. Included Mailand email to 7.2.2. Define responsibility, 7.4.1.
Added 7.4.2.2. Revised 7.5.3. Added 8.1.3 on
Quality Measurement procedure. Expanded 8.2.2.1.
Added audit criteria, scope, freq. and methods to8.2.2.2. Revised 8.2.2.4. Added goals to 8.2.3.
Added 2nd sentence to 8.2.4. Added procedure ref.
to 8.5.3. Revised Appendix B to be ProductRealization flow.

7/12/04

B

Glenn Smith
Chuck Amsden

8/10/04C

8/18/04

D

Deleted exclusion for 7.5.2. Revised Appendix A
and B for accuracy. Revised to WCS, deleted picklist.
Deleted ref. to appendix A in 4.1 a and b. Removed“general” from last sentence of section 4.2.2.
Changed Ref on Appendix. Corrected number error,
section 4.2.2.2. Revised Quality Policy, section 5.3.
Added records to 7.1. Revised 8.3 to reference
single procedure. Added reference to Product
Recall process, section 8.3.3. Deleted appendix B.
Revised appendix A.
Revised Appendix A to Process Map.

9/14/04

E

Revised 7.4.1b to remove approved supplier list.

Glenn Smith
Chuck Amsden

10/15/04

F

Added detail on out sourcing, section 4.1.2. Added
procedure references throughout manual. Removed
all ref. to work instructions. Added Org Chart, 4.2.2.
Updated Scope of Quality System, 4.2.2.1. Added
Mkt&Bis Devlp Dept Head to Quality Council andupdated title on two, 5.1. Added 7.6.7 and 7.6.8 on
Calibration. Revised 8.2.2.3 to clarify.

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Glenn Smith
Chuck Amsden
Glenn Smith
Chuck Amsden

Glenn Smith
Chuck Amsden

Glenn Smith
Chuck Amsden

Glenn Smith
President
Chuck Amsden
Quality Manager

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Date

Rev

Description

Approved by:

11/15/05

G

Revised section 8.3.2 to better align with standard.
Revised Org Chart, appendix B, to add Tim
Sanghera as Vice President of Marketing Sales.

Glenn Smith
President

3/21/07

9/14/07

8/25/08

9/25/09

1/26/11

H

J

K

L

M

Updated Introduction, section 2.0. Revised Mission
Statement, section 3.0. Designated Warehouse
Manager to review out of tolerance TMDE, Section
7.6.7. Changed Quality Assurance to Returns in
Receiving on the Process Map, Appendix A. Added
IT Department Head to Organizational Chart
Appendix B.
Updated page numbers for Appendix B andAppendix C in Table of Contents. Changed Position
Qualifications to Job Qualifications, section 6.2.2.
Changed Warehouse Manager to Logistics
Manager, section 7.6.7. Changed Quality Manager
to Director of Quality throughout.
Updated titles on Quality Council, 5.1. Updated titleof Export system, 7.2.1. Updated 7.2.3. a for U.S.
catalog x4/yr. Updated 7.2.3.e to include managers
on website. Deleted procedure reference (lastsentence) 7.5.5.d. Updated Appendix B:
Organizational Chart.
Revised to ISO 9001:2008 throughout. Revised
Quality Policy and Objectives. Removed exclusion
for Customer Property. Updated 7.5.5.c and .d toinclude MSL. Changed “Void If Broken” to void if
broken, section 7.6.4. Changed potential causes of
non-conformities to causes of potential nonconformities.
Revised to AS9120A

Chuck Amsden
Quality Manager
Glenn Smith
President
Chuck Amsden
Quality Manager
Glenn Smith
President
Chuck Amsden
Director of Quality
Glenn Smith
President
Chuck Amsden
Director of Quality
Glenn Smith
President
Chuck Amsden
Director of Quality
Glenn Smith
President & CEO
Chuck Amsden
Director of Quality

7/3/13

4/1/14

N

O

Revised to AS9100C

Minor changes to Process Map and numbering error
at 7.1.4.

Glenn Smith
President & CEO
Chuck Amsden
Director of Quality
Glenn Smith
President & CEO
Chuck Amsden
Director of Quality

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Date

Rev

Description

Approved by:

4/12/16P

Added language describing growth in 2.0. Added“and other standards” in 4.1. Added “and otherstandards” in 4.1.1. Changed language to betteralign with standard in 4.2.1.c. Added “and otherstandards” in 4.2.1.c. Added “and other standards”
in 4.2.1.d. Edited title of QS-PR-004 in 4.2.3.
Added “developing” in 5.1. Changed “Continual
Process Improvement” to “Continual Improvement ofServices and Processes” in 5.4.1. Added to end“Procedure QS-PR-014 Process Control proceduredescribes requirement for Process Control.” In 5.4.2.
Changed employee to active employee in 6.2.2.d.
Updated multiple procedure titles in 7.1.3. Updated
QS-PR-010 procedure title in 7.2.1. Added “anorder is confirmed” in 7.2.3. Deleted statement,“Mouser publishes the e-mail addresses of its
managers on Mouser’s website.” In 7.2.3.e. Update
title of QS-PR-024 in 7.4.1.g. Changed “AS5553” to“AS6496” in 7.4.1.g. Update procedure PTOP-PR059 to PTAM-PR-002 in 7.4.2.1. Added “DPAS
prioritization of an order” in 7.4.2.e. Removed
statement, “See WHRV (Receiving) procedures formore details.” In 7.4.3. Changed to “Process
Owners are responsible for ensuring control over
Processes, as per QS-PR-014 Process Control
Procedure” in 7.5.1.2. Added “end” to customer in
7.5.1.4. Added “and in-house personnel identified toperform specific calibrations” in 7.6.3. Changed “is”
to “may be” in 7.6.5. Added “to perform work
effecting quality” in 7.6.7. Added “and otherstandards” in 8.2.2.1. Changed AS5553 to AS6496
in 8.3. Added “except MSL product refresh” in 8.3.2.
Updated procedure PTOP-PR-011 to PTAM-PR-015
and added “and QS-PR-011 Product Recall in
Quality” in 8.3.3. Changed Scrap Control Process to
WHSA-PR-016 in 8.3.5. Updated QS-PR-014
procedure title in 8.5.1. Updated QS-PR-002
procedure title in 8.5.2. Edited Key Processes list in
Appendix A: Process Map. Updated personnel inAppendix B: Organization Chart. Edited formatting
and corrected punctuation/grammar throughout inGlenn Smith
President & CEO

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Chuck Amsden
Director of Quality

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Date

Rev

Description

Approved by:

12/12/17

Q

Total revision changed to AS9100D requirements.

Glenn Smith
President & CEO
Chuck Amsden
VP of Quality

04/06/18

4/23/1907/10/2024

R

S

Updated section 4.3 Scope with additional sections
8.4.3 g, 8.5.5 f, g and h, CA 1554. Added “and any
outsourced process suppliers used by the Products
department”. In section 8.4.1.1. Rewrote section 8.4.2(a.). Removed Supplier Selection and Evaluation as a
Key Process on Appendix A.

Glenn Smith
President & CEO
Chuck Amsden VPof Quality

Section 8.4.1 (f.) added wording “or customer specific Glenn Smith
requirements for packaging services”. In section 8.5.2 President & CEO
under Identification, removed the wording “in the casepart number configuration management”. In section
Chuck Amsden VP
8.5.2 under Acceptance authority removed stamps and of Quality
added User ID and Password. Added cleaning, FOD,
sensitive devices, safety warnings and cautions, shelflife, stock rotations and hazardous materials to the firstparagraph in section 8.5.4. In 8.5.4 under (b.) Handling,changed word from Sales to Support. Remove various
Warehouse equipment from section 8.5.3. Removed f
and g in section 8.5.5. Removed “except for Supplier
Evaluations” from section 9.1.1 c. In Appendix A,
removed NPI as a Key Products Process, removed
Preventative Action, added Counterfeit Mitigation
Process to the Management Processes and separated
Consolidation and Sortation Processes within the
Fulfillment Processes. In Appendix B, added
Management Representative under Chuck Amsden,
updated Coby Kleinjan’s and Scott Brown’s title. In
section 8.5.1.1 changed Warehouse MaintenanceSupervisor to Warehouse Projects Manager. In section
9.1.2 add the words of Customer Satisfaction. Addedthe 2019 entry in section 2.0. Added additional
requirements in section 8.4.3 (i).

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Date

Rev

Quality Manual

Description

Approved by:

7/14/2020

T Removed the word Total before Customer Satisfaction Glenn Smith
in section 6.2. Updated section 8.5.4 ® with new FOD President & CEOprocedure Name and link and added Foreign Object
Chuck Amsden VP of
Debris. Updated Appendix B by adding Lori Hartman
the VP of Customer Experience. In section 8.1.3 added Quality
PTAM-PR-015, QS-PR-011, PTOP-PR-125, IBTD-PR033, WHSH-PR-013 and WHSH-PR-018. Added
reference to WHOD-PR-033 and the Mouser Electronic
Safety manual in section 7.1.4. Added reference to
MEIS-PR-025 in section 7.5.3.2. In section 8.1.3, added
MSL and ESD procedures. In section 8.2.1 (c.) addedreference to SASV-PR-037. In section 8.5.3, removed
supplier owned shipping containers. In section 8.2.1 (k.)
added PCI training. Added SASV-PR-066 to section
8.2.1 (m.) Changed QS-PR-010 to TCEX-PR-001 in
section 8.2.2. In section 8.4.1.1. (b.) added location of
the supplier register. In section 5.1.1: added Customer
Experience Department Head as required, changed
Sales, Technical Marketing and Internet Businessdepartment heads as optional. Moved Supplierevaluations from section 8.4.2 to section 8.4.1. Added
the word products to section 8.4.3 (b.). Removed
Design and Development and added including
production process verification in 8.4.3 (e.), changed theword procedures to methods in (a.). In section 4.3
updated the customer count to over five hundred
thousand. Section 8.5.1 (i) added during processing,added sections (n) – ®. Added link to WHMG-PR-032 in
section 8.5.4 (g) and (h). In section 8.6.1 added links to
SASV-PR-021 and PTOP-PR-061, changed NAFTA to
USMCA. In sections 8.2.3.1 (b) and 8.2.3.2, changed
Sales to Customer Service. Removed the word store in
section 8.5.4 (o). Removed the reference to WHSHPR-013 and now state SDS are provided to customers
upon request in section 8.1.3. Added Import and Export
to Appendix A, also corrected the Quote and Pulling
process titles and changed Risk Management toOperational Planning and Control in Appendix A.
Updated section 4.3 with 800. Changed QS-QM-001 to
QS-MN-001.

04/09/2021

U Updated the titles of QS-PR-020, QS-PR-028 and
WHOD-PR-002 throughout the Quality Manual.
Rewrote section 7.1.5.2 (h.), to change from the VP of
Quality, to “per procedures QS-PR-012 and WHMGPR-061. In section 8.4.1 add the word original in frontof manufacturers.

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President & CEO
Chuck Amsden VPof Quality

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Quality Manual

V Updated the Forward, removed reference to thechairman of Mouser Electronics and complete lastparagraph.

Glenn Smith
President & CEO
Chuck Amsden
VP of Quality

05/06/2022

W Updated procedure name and title for reference to the Glenn Smith
President & CEO
SDR hold shelf from WHRV-PR-037, to
WHRV-PR-035 Supplier Discrepancy Report (SDR)
Chuck Amsden
Process in section 8.4.2 (f).
VP of Quality

06/14/2022

X Completely rewrote section 9.1.1. In section 9.1.3
changed from: “These actions will be listed on theanalysis tab, as illustrated” to “These actions will belisted within the Process Analysis, per”. Updated
Appendix A, moved Pricing & Availability Quotes from
Sales Process to Product Support Process.

05/31/2023

07/10/2024

Y In section 3.15 added the definition of Splitting.

Glenn Smith
President & CEO
Chuck Amsden
VP of Quality

Glenn Smith
President & CEO

Added AS9120B/ISO 9001:2015 throughout the
document. Updated section 4.3 Scope with the Big Chuck Amsden
Six Street Warehouse location and updated
VP of Quality
number of customers to 650,000. In section 8.5.1
added section (s.) on consequences ofobsolescence. In section 8.5.2 added through theorder pulling process, whether full manufacturer’s
packaging is shipped to the customer or the
manufacturer’s packaging is split. In Appendix B,
updated Todd McAtee’s title.

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Mouser Electronics
07/10/2024

07/10/2024

Z

Quality Manual

Glenn Smith
In section 4.3 removed the Longhorn Drive Alvarado
President & CEO
location, added the Heritage Drive warehouse
location, and updated the Scope itself, changed
Mark Waggoner
Director of Quality
customer accounts from 650,000 to 680,000, andupdated the number of suppliers to over 1300. In
section 8.1 added BitSight. In section 8.1.3 changed
PTAM-PR-015 Product Recall to PTOP-PR-135
Product Recall, changed WHSH-PR-013 Hazardous
Material Domestic Shipments to WHSH-PR-013
Hazardous Material Shipment, and changed MSDS
Online to Chemical Management. In section 8.1.5
updated the title of WHRV-PR-035 to Supplier
Discrepancy Report (SDR) Process. In section 8.2.1(e.) updated the titled of SASV-PR-037 to Order
Entry, in (k.) update MEIS-PR-022 to ISCS-PY-022,
in (m.) updated the title of SASV-PR-066 toAutomation Services and Portals, and in (e.) remove
the wording “in Quality” after Contract Review. In
section 8.2.3.1 (a.) changed Sales to Customer
Service, (c.) added UVG. In section 8.2.3.2 added
UVG. In section 8.4.1 updated the title of PTAM-PR006 to Drop Ship Process. 8.5.1.1 changed Director
to VP of Inbound Operations. In section 8.5.1.2
changed QS-PR-015 to WHMG-PR-033. In section
8.7.1 added AS9100D. In section 9.1.1 and 9.1.3
updated the title of QS-PR-006 to Quality andEnvironmental Measurements. In section 9.1.3
updated the verbiage on process analysis to match
QS-PR-014. In sections 1.0, 5.1.1, 5.3.1, 7.1.5.2,
and 7.4, changed VP of Quality to Director of Quality.
In 8.5.1.1 added: New ESD equipment used forautomation will be validated by the Warehouse
Quality Manager, to ensure it is working properly andable to meet the requirements in ANSI/ESD S20.202021 and any associated testing standards.

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