.

Computershare
PO Box 505005
Louisville, KY 40233-5005
www.computershare.com/investor

The IRS requires that we report the cost basis of certain sharesacquired after January 1, 2011 and then sold. Sharestransferred out of an account will be done using our default costbasis calculation of first in, first out (FIFO) unless otherwise
instructed. Please visit our website, review the enclosed FAQ,
or consult your tax advisor if you need additional information
about cost basis.

Dear Holder,
As requested, enclosed are the form and instructions needed to transfer stock to a new account, another holder or to request a legal name change. We have also
enclosed answers to Frequently Asked Questions (FAQs) to assist you with completing the form and to answer transfer related questions you may have. You canfind additional helpful information in the “Help” section of our website, www.computershare.com/investor.
To request the transfer, you will need to complete the following steps:
Step 1:

Transfer Request form – Complete the enclosed form. All current registered holders or a legally authorized representative must sign the “Authorized
Signatures” section (section 8), with a Medallion Signature Guarantee for each signature. An individual signing on behalf of the current registeredholder must indicate his or her capacity next to the signature on the form (e.g. John Smith, Executor or John Smith, Custodian). See the enclosed FAQ
document for additional information.
Please include any original stock certificates along with the form (if applicable). If a certificate is lost, please contact us at the customer service number
listed on the top right corner of this letter to find out the cost and process for requesting a replacement. Lost certificates must be replaced prior totransferring the shares.
In the absence of direction from the holder or the issuer, or if the share amount in question does not match one of the classes, this transfer may be subject torejection or clarification.

Step 2:

Tax certification – The new holder should complete and sign the enclosed Form W-8BEN (Certificate of Foreign Status of Beneficial Owner for UnitedStates Tax Withholding). If the new holder is unable to provide tax certification at this time, we will send him or her a Form W-8BEN once the transfer
request is processed. Computershare will be required to withhold US taxes on any dividends or other cash distributions until certification is received.

Step 3:

Send all required documents outlined above to:Regular mail:Computershare
PO Box 505005
Louisville, KY 40233-5005

Overnight/certified/registered delivery:
Computershare
462 South 4th Street, Suite 1600
Louisville, KY 40202

026WXA_LOU5_WEB (NTW).

It is important that you follow the steps above to ensure that your transfer can be completed. Depending on the type of transfer being requested, your transfer should
be completed within 10 business days of receipt. A statement will be sent to the new holder upon completion of the transfer. Please note, the statement cannot besent to a third party. If your transfer cannot be processed due to missing or incomplete documentation, we will contact you for more information.
Please note that if this stock has a book entry option, certificate requests will only be fulfilled by the owner entering requests via our Investor Centre web site or bycontacting a customer service agent. Instructions requesting certificates that accompany this transfer request will not be fulfilled if the book entry option exists. Notethat certificate requests may have a fee requirement.
If the value of the shares you are transferring exceeds $14 million, or if you have any questions, please contact us online through the “Contact Us” section of
the website.
Sincerely,
Computershare
Enclosures.

Reset Form
Computershare+

PO Box 505005
Louisville, KY 40233-5005
www.computershare.com/investor

Name of Current Account Holder
Address

Current Holder Account Number

City, State, Zip

Company NameTransfer Request — See enclosed instructions
CURRENT HOLDER INFORMATION
Shares to be Transferred
PLEASE NOTE: Whole shares cannot be divided into fractional shares.
Daytime Telephone Number

2

PLEASE PRINT CLEARLY

1Legal Name Change (for ownership changes please complete this form in its
entirety. If a legal name change only, check box 1 and consult instructions included
with this package for required fields)

3

Transfer ALL Shares (all book-entry shares and any certificated shares submitted)
If this box is checked, do not complete sections 4, 5 and 6.

PARTIAL TRANSFER:
4 DRS Book-Entry Shares (number of whole shares to transfer)

5 Certificated Shares (number of whole shares to transfer)
IMPORTANT:
Original certificate(s) must be submitted
for your transfer to be executed.

6 Investment Plan Book-Entry Shares (number of whole and/or fractional shares to transfer, if applicable).
7

Check Replacements: Check this box to have uncashed checks in the accountreissued in the original issued name.

8 Authorized Signatures — This section must be signed and stamped for your transfer toRequired ► Medallion Guarantee Stamp(Notary Seal Is Not Acceptable)

be executed.

The undersigned does (do) hereby irrevocably constitute and appoint Computershare as attorney to transfer
the said stock, as the case may be, on the books of said Company, with full power of substitution in
the premises.
The signature(s) below on this Transfer Request form must correspond exactly with the name(s) as shown upon
the face of the stock certificate or a Computershare-issued statement for book-entry shares, without alterationor enlargement or any change whatever. The below must be signed by all current registered holders, or a legallyauthorized representative with indication of his or her capacity next to the signature.
NOTE: Signature(s) must be stamped with a Medallion Signature Guarantee by a qualified financial institution,such as a commercial bank, savings bank, savings and loan, US stockbroker and security dealer, or
credit union, that is participating in an approved Medallion Signature Guarantee Program(A NOTARY SEAL IS NOT ACCEPTABLE).

Signature of All Current Holders or Legal Representatives

Date (mm / dd / yyyy)

IMPORTANT ► You must complete both sides of this form for it to be valid.
E250UTR
01XATA_LOU5_WEB

+

.

+
Transfer Request — See enclosed instructions
NEW HOLDER / RECIPIENT INFORMATION
9 Account Type (mark only one box with an “X”):
Individual(complete A, B, F, G, H, I & J)
Joint(complete A, B, C, F, G, H, I & J)

PLEASE PRINT CLEARLY• Please complete for each new holder

Trustee/Trust(complete A-J)
Estate(complete A, B, D, F, G, H, I & J)

A

New Holder’s Existing Account Number (if applicable)

B

Name (First, MI, Last) - Individual / Custodian / Trustee / Executor / OtherC

Name (First, MI, Last) - Joint Holder / Minor / Co-Trustee / Other (if applicable)

D

Trust / Estate Name (if applicable)• Use additional pages as necessary

Custodial with Minor(US citizens only complete A, B, C, F, G, H, I & J)
Other
(indicate type and complete A, B, C, F, G, H, I & J)

E

Trust / Estate Name - continued

Date of Trust (mm / dd / yyyy) (if applicable)

F

Address Number and Street Name / Apt./Unit / PO Box

GCity / Town

I

Postal Code10

Purpose for Transfer/Cost Basis Data
Please check off the applicable purpose of the transfer. If this section is not fully completed, all transfers will be treated as Gifts, unless we receive documentation that this is a decedenttransfer (i.e. Affidavit of Domicile) in which case the transfer will be treated as an inheritance. We recommend that you consult with your tax advisor regarding the tax implications foreach type of transfer.
Please check ONLY ONE box. If you check more than one box your transfer will be treated as if you had not made any selection. Please see section 10 of How to Complete theTransfer Request Form for further details.

H
J

Private Sale

Date of Sale:

Gift

Date of Gift:

State / ProvinceCountry

Cost Per Share: ______________________________ US Dollars

Inheritance

Date of Death:
Value Per Share: _____________________________ US Dollars(If blank we will default to the effective date of the transfer.)
No Change of Ownership (please specify) __________________________________________________________________________________________

E251UTR
01XAUA_LOU5_WEB+

.

Computershare+

PO Box 505005
Louisville, KY 40233-5005

www.computershare.com/investor

Name of Beneficial Owner and Mailing Address

Name
Address
City, State, Zip

Use a black pen. Print in
CAPITAL letters inside the grey
areas as shown in this example.

A B C

1 2 3

X

Form W-8BEN Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding and Reporting (Individuals)

Part I.

OMB No. 1545-1621(Rev. July. 2017) Dept. of U.S. Treasury

Identification of Beneficial Owner (see instructions on reverse)

The mailing address we have on file is shown above. If your permanent residence address is different than your mailing address, please provide it below.
Permanent Residence Address (street, apt. or suite no., or rural route)City or Town/State or Province/Postal CodeCountryCountry of citizenship

U.S. Taxpayer Identification Number (SSN or ITIN), if required (see instructions)

Foreign Taxpayer Identification Number (TIN) (see instructions)

Date of birth (mm/dd/yyyy) (see instructions)Reason foreign taxpayer identification number (TIN) not provided (see instructions)
Country of tax residence does not issue TINs

Not legally required to obtain a TIN from country of tax residence

Country of tax residence does not permit collectionof TINs

Other (Provide Reason) ____________________________________________________________________________________________Part II. Claim of Tax Treaty Benefits (for Chapter 3 purposes only) (see instructions)
1. Individuals claiming a reduced treaty rate must enter country of residence.
2. Beneficial owners claiming a special withholding rate — if applicable, must complete an IRS Form W-8BEN. See “Special Rates and Conditions” on the back of this form for more information.

9

I certify that the beneficial owner is a resident of the country at right, within the meaning of the income
tax treaty between the United States and that country.

Country

Part III. Certification -- Sign Here
Under penalties of perjury, I declare that I have examined the information on this form and to the best of my knowledge and belief it is true, correct, and complete. I further certify under penalties of perjury that:• I am the individual that is the beneficial owner (or am authorized to sign for the individual that is the beneficial owner) of all the income to which this form relates or am using this form to document myself for chapter 4 purposes,• The beneficial owner on this form is not a U.S. person,• The income to which this form relates is: (a) not effectively connected with the conduct of a trade or business in the United States, (b) effectively connected but is not subject to tax under an applicable income tax treaty, or (c) the partner’s
share of a partnership's effectively connected income,• The beneficial owner on this form is a resident of the treaty country listed on line 9 of the form (if any) within the meaning of the income tax, treaty between the United States and that country,• For broker transactions or barter exchanges, the beneficial owner is an exempt foreign person as defined in the instructions. Furthermore, I authorize this form to be provided to any withholding agent that has control, receipt, or custodyof the income of which I am the beneficial owner or any withholding agent that can disburse or make payments of the income of which I am the beneficial owner. I agree that I will submit a new form within 30 days if any certification madeon this form becomes incorrect, and• The Internal Revenue Service does not require your consent to any provisions of this document other than the certifications required to establish your status as a non-U.S. individual and, if applicable, obtain a reduced rate of withholding.
Date (mm/dd/yyyy)

Signature of beneficial owner or authorized signatory of beneficial ownerPrint name and capacity in which acting (if form not signed by beneficial owner)

Send form to Computershare. Do not send to the IRS (see reverse for mailing instructions).

E33UW802NCOA_WEB_LOU_FIVE+.

Form W-8BEN Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding and Reporting (Individuals)(Section references are to the Internal Revenue Code)Do NOT use this form if:

Instead, use Form:•

You are NOT an individual .................................................................................................................................................................................................................................................W-8BEN-E•

You are a U.S. citizen or other U.S. person, including a resident alien individual .......................................................................................................................................................................W-9•

You are a beneficial owner claiming that income is effectively connected with the conduct of trade or business within the U.S. (other than personal services)........................................W-8ECI•You are a beneficial owner who is receiving compensation for personal services performed in the United States ......................................................................................................8233 or W-4•

You are a person acting as an intermediary ..........................................................................................................................................................................................................................W-8IMY

Note: If you are a resident in a FATCA partner jurisdiction (i.e., a Model 1 IGA jurisdiction with reciprocity), certain tax account information may be provided to your jurisdiction of residence.

Purpose of this form:
The United States Internal Revenue Service requires that all non-resident alien investors certify their foreign status by completing Form W-8BEN. A Form
W-8BEN is also required to claim, if applicable, a reduced rate of withholding as a resident of a foreign country with which the United States has an income
tax treaty. Failure to provide a completed Form W-8BEN may result in the imposition of a U.S. backup withholding tax on all payments to your account.

.

Computershare+

PO Box 505005
Louisville, KY 40233-5005

www.computershare.com/investor

Name of Beneficial Owner and Mailing Address

Name
Address

Foreign Taxpayer Identification Number (TIN)
If you are providing this Form W-8BEN to
document yourself with respect to a financial
account that you hold at a U.S. office of afinancial institution, provide the Taxpayer
Identification Number (TIN) issued to you by
your jurisdiction of tax residence unless: You
have not been issued a TIN, or the jurisdiction
does not issue TINs. If you have not provided
your jurisdiction of residence TIN, provide yourreason in the box below.
Date of BirthIf you are providing this Form W-8BEN to
document yourself with respect to a financial
account that you hold with a U.S. office of afinancial institution, provide your date of birth.
Use the following format to input yourinformation: MM-DD-YYYY.
Claim of Treaty Benefits
Enter your country of residence if you qualify asa resident under the terms of the treaty.

City, State, Zip

Use a black pen. Print in
CAPITAL letters inside the grey
areas as shown in this example.

A B C

1 2 3

X

Form W-8BEN Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding and Reporting (Individuals)

Part I.

OMB No. 1545-1621(Rev. July. 2017) Dept. of U.S. Treasury

Identification of Beneficial Owner (see instructions on reverse)

The mailing address we have on file is shown above. If your permanent residence address is different than your mailing address, please provide it below.
Permanent Residence Address (street, apt. or suite no., or rural route)City or Town/State or Province/Postal Code

U.S. Taxpayer Identification Number (SSN or ITIN), if required (see instructions)

CountryCountry of citizenshipForeign Taxpayer Identification Number (TIN) (see instructions)

Date of birth (mm/dd/yyyy) (see instructions)Reason foreign taxpayer identification number (TIN) not provided (see instructions)
Country of tax residence does not issue TINs

Not legally required to obtain a TIN from country of tax residence

Country of tax residence does not permit collectionof TINs

Other (Provide Reason) ____________________________________________________________________________________________Part II. Claim of Tax Treaty Benefits (for Chapter 3 purposes only) (see instructions)
1. Individuals claiming a reduced treaty rate must enter country of residence.
2. Beneficial owners claiming a special withholding rate — if applicable, must complete an IRS Form W-8BEN. See “Special Rates and Conditions” on the back of this form for more information.

9

I certify that the beneficial owner is a resident of the country at right, within the meaning of the income
tax treaty between the United States and that country.

Country of CitizenshipEnter your country of citizenship. If you are adual citizen, enter the country where you areboth a citizen and a resident at the time you
complete this form. If you are not a resident inany country in which you have citizenship,enter the country where you were mostrecently a resident.
Reason Foreign Taxpayer Identification
Number (TIN) Not Provided
If foreign Taxpayer Identification Number (TIN)
is not provided, you must enter a reason.

Country

Part III. Certification -- Sign Here
Under penalties of perjury, I declare that I have examined the information on this form and to the best of my knowledge and belief it is true, correct, and complete. I further certify under penalties of perjury that:• I am the individual that is the beneficial owner (or am authorized to sign for the individual that is the beneficial owner) of all the income to which this form relates or am using this form to document myself for chapter 4 purposes,• The beneficial owner on this form is not a U.S. person,• The income to which this form relates is: (a) not effectively connected with the conduct of a trade or business in the United States, (b) effectively connected but is not subject to tax under an applicable income tax treaty, or (c) the partner’s
share of a partnership's effectively connected income,• The beneficial owner on this form is a resident of the treaty country listed on line 9 of the form (if any) within the meaning of the income tax, treaty between the United States and that country,• For broker transactions or barter exchanges, the beneficial owner is an exempt foreign person as defined in the instructions. Furthermore, I authorize this form to be provided to any withholding agent that has control, receipt, or custodyof the income of which I am the beneficial owner or any withholding agent that can disburse or make payments of the income of which I am the beneficial owner. I agree that I will submit a new form within 30 days if any certification madeon this form becomes incorrect, and• The Internal Revenue Service does not require your consent to any provisions of this document other than the certifications required to establish your status as a non-U.S. individual and, if applicable, obtain a reduced rate of withholding.
Date (mm/dd/yyyy)

Permanent Residence AddressYour permanent residence address is theaddress in the country where you claim to be aresident for purposes of that country’s income
tax. If you are completing Form W-8BEN to
claim a reduced rate of withholding under anincome tax treaty, you must determine yourresidency in the manner required by the treaty.
Do not show the address of a financial institution,a post office box, or an address used solely for
mailing purposes. If you do not have a tax
residence in any country, your permanent
residence is where you normally reside.

Signature of beneficial owner or authorized signatory of beneficial ownerPrint name and capacity in which acting (if form not signed by beneficial owner)

U.S. Taxpayer Identification Number (TIN)
If applicable, enter your U.S. Social Security
Number or your U.S. Individual Taxpayer
Identification Number. Do not enter yourCanadian Social Insurance Number or your
Australian Tax File Number.

Send form to Computershare. Do not send to the IRS (see reverse for mailing instructions).

E33UW8+Signature
If the form is not returned with a signature, the form will be treated as
invalid and reportable payments will be subject to backup withholding.

Capacity in which acting
If this form is completed by an agent acting
under a duly authorized Power of Attorney, theform must be accompanied by the Power ofAttorney in proper form or a copy thereof.

Special Rates and Conditions
If applicable, a beneficial owner must complete a government issue (IRS) Form W-8BEN and submit such original signed form toComputershare at the address shown below. When completing the IRS Form W-8BEN, be sure to include the information required byPart II, Line 10 on such form. This form can be found on the IRS website www.irs.gov. An example of a beneficial owner who might qualify
for a special rate under the treaty is claiming a special rate applicable to dividends based on ownership of a specific percentage of stock.

Each beneficial owner of a joint accountmust complete and return a separate
Form W-8BEN. Each form must be
individually signed in order to be valid.

02NCOA_WEB_LOU_FIVE

Date
Please date the form in theformat (mm/dd/yyyy).

Joint Ownership

Please do not submit any other maintenance or financial requests within the envelope provided.
Return your completed form in the enclosed envelope or mail to Computershare Tax Operations, PO Box 505005, Louisville, KY 40233-5005, USA
DID YOU KNOW?
You can certify your account online by visiting us at the website on the reverse side of this form.
While online, join the thousands of shareholders that have signed up for electronic delivery!
34UW8_02NCQA_WEB_LOU_FIVE

How to Complete the Transfer Request Form
CURRENT HOLDER INFORMATIONSEE FAQs FOR MORE INFORMATION■

A trust registration, e.g. John T. Smith and Jane T. Doe TR UA 4-3-66
Smith Family Trust, is used to allow the appointed trustees to handle thesecurities. All acting trustees are listed on the account, which also names
the legal name and date of the trust agreement. To register shares under atrust, a legal trust agreement must exist.

■

A custodial with minor registration is only valid for a US citizen under the
Uniform Gifts to Minors Act (UGMA) or Uniform Transfer to Minors Act(UTMA) of the state of the donor, the state of the custodian or the state of
the minor, e.g. John Doe Custodian for Jonathan Doe UTMA NY, is used if
the securities are held by a custodian on behalf of a minor. The named
custodian is given the legal authority to act on the account on behalf of theminor, until the minor reaches the age of majority under the applicablestate’s law. The Social Security number associated with the account is thatof the minor. A US citizen living abroad needs to indicate the applicable state.

Shares to be Transferred
See the following Frequently Asked Questions (FAQs) section for more
information about number and type of shares. All shares transferred will bein book-entry form unless otherwise requested in writing.

1

Legal Name Changes: Check this box if you have changed your namelegally (usually due to marriage, divorce, or court order, etc.) and theaccount is in your name only. Sections 2, 3, 8, 9, and 10 are required. All of
your book-entry shares will be transferred. Your account number will remain
the same, as well as your credentials in our telephone Interactive Voice
Response (IVR) system and Investor Centre. Please sign your old name insection 8 for the Medallion Guarantor.

2Enter a daytime telephone number where you can be reached should wehave any questions regarding this transfer request.

■

3

Check this box only if you wish to transfer all of the shares in your account.
These shares include Direct Registration System (DRS) and investment
plan shares held in book-entry form, as well as any certificates submitted.
If this box is checked, do not complete sections 4, 5 and 6.

An estate registration, e.g. John Smith Executor for the Jane Doe Estate, isused to allow a court-appointed legal representative to act on the account.
The account is registered in the decedent’s estate.

■

Other common registrations include community property, Limited Liability
Company (LLC), nominee, partnership, tenants by entireties andunincorporated association.

4
5Enter the number of DRS book-entry shares you wish to transfer.

A

If the new holder already owns stock in the company under the exact
account name being requested, transfer the shares to the existing accountby entering the new holder’s 11-digit Computershare account number, whichstarts with a “C”.

B

Enter the new holder’s name (first, middle initial, last) if the account type isindividual, custodial, trustee, executor or other.

C

Enter the name (first, middle initial, last) of the second new holder on theaccount if the account type is joint, minor, co-trustee or other (if applicable).

D
E

Enter the name of the trust or estate (if applicable).

Enter the number of certificated shares you wish to transfer. IMPORTANT:In order to transfer certificated shares, you must submit the original
certificates with this form. If the number of shares to transfer is less than thenumber of shares on the certificate, the balance will be put into DRS bookentry form in the name of the current holder and a statement will be mailed.

6Enter the number of investment plan book-entry shares you wish to transfer.
If you would like to transfer all of your investment plan shares, you mustenter the exact number of shares you hold including any partial share amount.

7

Check Replacements: Check this box with an ‘X’ to replace any checks that
may be outstanding on the account (please see FAQ for details). Reissued
checks will be made payable as originally issued. Not all accounts will haveoutstanding checks but Computershare will review and replace if applicable.
Checks are sent to the address of record for the original account.

8

Authorized Signatures – This section must be completed for yourtransfer to be executed.
After reviewing the form to ensure that all information provided is correct,
please sign and date the form in the appropriate boxes. Please note, if you
are signing on behalf of the current registered holder you must indicate yourcapacity (e.g. John Smith, Executor).
Signature(s) must be stamped with a Medallion Signature Guarantee
from a qualified financial institution, such as a commercial bank, savingsbank, savings and loan, US stockbroker and securities dealer, or credit
union that is participating in an approved Medallion Signature Guarantee
Program. The guarantor institution should verify the medallion stamp issufficient to cover the value of assets being transacted upon. A Notary Seal
is NOT acceptable.

NEW HOLDER/RECIPIENT INFORMATION
If you are transferring to multiple new holders, feel free to photocopy the“New Holder/Recipient” page of the form prior to completion. This page
must be completed for each new holder. Please be sure to clearly note the
top of each page with the number of shares (not a percentage) to betransferred to each recipient.

9

Account Type – Mark only one box with an “X” indicating the type ofaccount into which you are transferring shares. Complete additional
sections as indicated.

Definitions of Account Types:■

An individual registration, e.g. John T. Smith, is used if there is only one
account holder. There is only one individual listed on the account.

■

A joint tenant registration with right of survivorship, e.g. John T. Smith andJane T. Doe JT TEN, is used if there are two or more equal holders listedon the account. Please note, the registration must read “and.” The word “or”
cannot appear in the registration. In the event of the death of one of thelisted holders, the securities in the account become the property of thesurviving joint holder.

00THTB_WEB

If a trust is entered in section 9D, enter the date of the trust. Leave thissection blank if the new account is for an estate or another type of account.

F

Enter the street address or PO Box for the new holder whose name wasentered in section 9A. If applicable, enter apartment or unit number.

G
H
I
J

Enter the new holder’s city or town.
Enter the new holder’s state or province.
Enter the new holder’s postal code.
Enter the new holder’s country.

Enter Purpose for Transfer/Cost Basis Data instructions for shares
10 acquired
after 12/31/2010. Please check off the applicable purpose of thetransfer. If this section is not fully completed, all transfers will be treated as
Gifts, unless we receive documentation that this is a decedent transfer (i.e.
Affidavit of Domicile) in which case the transfer will be treated as aninheritance. We recommend that you consult with your tax advisor regarding
the tax implications for each type of transfer.
■ Private Sale: Include the Date of Sale and the Cost Per Share.
■ Gift: Include the Date of Gift was received or the gift date will default tothe date that the transfer is processed.
■ Inheritance: Include the Date of Death and Cost per Share or it will
default to the date that the transfer is processed.
■ No Change of Ownership: Change of name in cases of marriage or
divorce, minor coming of age, addition of spouse to registration, etc.
Existing cost basis of shares will be carried over to the new account.

.

Frequently Asked Questions (FAQs)
Below you will find answers to common questions regarding:■ Account Information■ Transferring Shares■ Uncashed Checks■ Transfer Request Form
■ Stock Certificates■ Medallion Signature Guarantee■ Tax Certification, Form W-8BEN■ Managing Your Account Online (Investor Centre)

Note: Reference to our website – www.computershare.com/investor – is made throughout this document.

Account Information
How do I determine the type of shares that I own?
■

You own book-entry shares if the shares are held in an electronic
account at Computershare. A paper certificate was not issued forthese shares.
- Direct Registration System (DRS) shares are book-entry sharesthat are not part of a company’s investment plan.
- Investment plan shares are book-entry shares that are part of acompany’s dividend reinvestment plan (DRP) or direct stock purchaseplan (DSPP).

■

You own certificated shares if a paper stock certificate was issued
to you.

How can I find out my current share balance?
If your shares are held electronically by Computershare in book-entry form,
the most recent statement that you received will provide the current sharebalance. For certificated shares, each certificate indicates the number ofshares it represents directly on the stock certificate.

Transferring Shares
I want to give my shares to someone I know. Do I have to transfer theshares to them?
Yes. When you give your shares to someone, you are transferring ownershipto them.
My legal name has changed, do I have to transfer the shares to myself?
Yes. In the case of a legal name change, such as through marriage,
complete a Transfer Request form and sign using your old name, which isthe current name on the account. Please enter your new legal name insection 9B of the form.
Now that I am of age I would like to remove the custodian from myaccount. Do I have to transfer the shares to myself?
Yes. You will need to transfer the shares to a new account in your name.
Your completed Transfer Request form can be signed by you or the named
custodian. Refer to the enclosed form instructions for information on the
different account types that are available to you for the new account, e.g. an
individual account listing just you as the holder. Please note, you may needto provide proof of age to obtain the required Medallion Signature
Guarantee. Also please note, the age of majority for purposes of
UTMA/UGMA differs from state to state.

00THCC_WEB

What do I do if I want to transfer shares to several other parties?
If you are transferring to multiple new holders, feel free to photocopy the“New Holder/Recipient” page of the form prior to completion. This page must
be completed for each new holder. Please be sure to clearly note the top ofeach page with the number of shares (not a percentage) to be transferred toeach recipient.
What do I do if I want to transfer shares of several companies?
You will need to submit a separate completed Transfer Request form,
including a Medallion Signature Guarantee for each company.
How do I transfer my employee stock purchase plan (ESPP) shares?
Please contact your ESPP administrator for details on how to transfer any
ESPP shares that you hold.
How do I transfer shares to a brokerage account?
Please contact your stockbroker to initiate the transfer of shares in yourComputershare account to a brokerage account.
The new holder has an existing account to which I want the sharestransferred. Where can I find the account number of the account towhich I want to transfer shares? What if I can’t find it?
The new holder should be able to obtain the account number from astatement or other document for that account. If you do not have theaccount number, please provide all the information you have on the Transfer
Request form, and note “unable to locate” in section 9A of the form so that
we know you would like the shares transferred to an existing account. We
may or may not be able to do this based on the information provided.
Will account features I previously selected automatically carry overfrom the old account to the new account?
No. Account features, such as direct deposit of dividends or reinvestment ofdividends, do not carry over to a new account. Once the transfer iscomplete, the new holder can easily set up his or her account options online
after creating a login ID to use Investor Centre. Please note, any change inregistration, including changing a name, will result in a new account.
What do I do if I want to use a different option for transferring myshares other than FIFO?
Please consult your tax advisor and then please contact us online throughthe “Contact Us” section of the website for further instruction.

Frequently Asked Questions (FAQs)
What legal documents do I need to submit when requesting atransfer on behalf of another?
The institution from which you obtain a Medallion Signature Guarantee
will require documentation to verify your identity, legal authority andcapacity. For transfer requests valued at less than US$14 million,
Computershare does not require copies of the legal documents;
however, we may require other documentation for tax purposes, e.g. acertified Affidavit of Domicile. If the value of the shares you aretransferring exceeds US$14 million, please contact us online through the“Contact Us” section of the website for further requirements. Please
note, you will need to sign the Transfer Request form in your capacity(e.g. John Smith, Executor).
Is there a fee to transfer stock?
Computershare does not charge a fee to transfer stock; however you
may incur fees from other institutions. For example, you may be charged
a fee by the institution that provides the Medallion Signature Guarantee.
Will you return the paperwork I send to you?
All submitted documents will be kept as part of Computershare’s
permanent records and will not be returned to you.

Uncashed Checks
Can you reissue uncashed checks in the name of the new holder?
No. If any uncashed checks have been lost, we can reissue a check in
the name of the original holder. To replace those checks, check box 7 on
the Transfer Request form. Holders may also be able to replace checks
online via Investor Center: refer to the Investor Center information
provided in this FAQ.

Transfer Request Form
Who can I call for help completing the form?
Please contact us online through the “Contact Us” section of the website.
I can’t fit all the information in the space provided. What should I do?
Please feel free to attach additional pages as needed.
What are examples of other account type choices for the new holder?
Other common account types include community property, Limited
Liability Company (LLC), nominee, partnership, tenants by entireties andunincorporated association.

Stock Certificates
What if I can’t find a stock certificate?
Please contact us online through the “Contact Us” section of the website
to find out the cost and process for requesting a replacement. The
certificate must be replaced prior to transferring the shares.
How should I send the certificate? Should I insure the mailing?
We recommend using registered mail or a courier service that provides areturn receipt. We also suggest that you insure the mailing with thecarrier for 3% of the stock’s market value, which is the approximate costto replace a certificate in the event that it is lost in transit.
Should I sign the back of the certificate before I send it?
No. For your protection, we suggest that you do not sign the back of thecertificate when presenting it to us for a transfer.

Medallion Signature Guarantee
What is a Medallion Signature Guarantee? Where can I obtain one?
A Medallion Signature Guarantee is a special stamp provided by a bank,broker or credit union (guarantor institutions) that indicates that theindividual signing a form is legally authorized to conduct the requested
transaction. The guarantor institution should verify the medallion stamp is
ample to cover the value of assets being transacted upon.

Tax Certification, Form W-8BEN
What is a Form W-8BEN? Why do I have to complete the form?
Form W-8BEN is an US Internal Revenue Service form used to establish
proper tax status for non-US residents. Submitting a completed form
may allow the new holder to qualify for a reduced tax rate if the countryof origin has a favorable tax treaty with the US.
Where can I obtain one?
A copy of the form is enclosed. Additional forms can be downloaded
from the “Help” section of the website listed at the beginning of thisFAQ document.
What if the new holder is not available to complete a Form W-8BEN?
If the new holder is unable to provide tax certification at this time,
Computershare will be required to withhold taxes on any dividends orother cash distributions until certification is received. Once we process
the transfer request and set up the new account, we will send theappropriate tax certification form (Form W-8BEN) to the new holder.

Frequently Asked Questions (FAQs)
Managing Your Account Online (Investor Centre)
I am a new account holder. Can I access my account online?
Yes. Non-business entity accounts can gain access through “Investor Centre”
at www.computershare.com/investor
Computershare’s Investor Centre is a free online service that provides you
with a wide variety of self-service tools to help track and manage yourpersonal holdings in the companies we service. Investor Centre allows you tomanage your holdings in several different companies simultaneously. Please
note that Computershare does not permit online access to accounts registeredas a business such as corporations, banks, associations, some trusts,
nominees, etc.
What can I do with Internet account access?
Here are some of the things you can accomplish through Investor Centre:■ View current account balances■ Sign up to receive statements and documentation electronically(where available)■ Where available, issue certificates from book positions (may require
payment of a fee)
■ View transaction history■ View payment history■ View stock prices■ Change your mailing address■ Certify your tax status online (Form W-8BEN certification)■ Update your bank account details to have funds directly deposited into
your bank account■ Replace checks■ Review information on available investment plans■ Enroll in an investment plan, such as a dividend reinvestment plan(where available)■ Buy shares through a direct stock purchase plan (where available)■ Sell book-entry shares held by Computershare■ Download forms■ Access a comprehensive list of frequently asked questions

How do I start using Investor Centre?
To access your account, just follow these easy steps:
Step 1: Go to www.computershare.com/investor
and click “Create Login”
Step 2: Fill in the required information
Step 3: Read and accept the terms and conditions
Step 4: Select your member details including a unique user ID
and password
Following the initial registration steps, most Investor Centre users are
immediately granted full member access to their account and will receive an
Investor Centre welcome letter by mail. In some cases, additional verification
will be required before access to your account can be granted. Don’t worry,
this is only temporary, and is done for your protection based upon youraccount and validation information. In these cases, we will mail you a notice ofregistration, which includes an access code. Once you receive your accesscode, simply log on to Investor Centre with your user ID and password. Enter
the access code when prompted and you will be granted full member
access immediately.
Is my Investor Centre account information secure?
Yes. All communication between our Web server and your computer use
industry-standard Secure Sockets Layer (SSL) 2048-bit encryption when you
are viewing any details of your holding(s). This is the same type of encryption
used by financial institutions worldwide.