Avaya Smart
City Solutions

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ExecutiveSummary
 City administrators need asmart city strategy for moresustainable development,
wiser resource management,enhanced quality of life,citizen safety, and increased
economic opportunities.
 At the heart of this strategy ispeople and communication.

2

Intelligently
Connecting Citizens
and Employees of theCity Administration
Through a Smart
City Ecosystem

The Dual Core of Avaya’s Smart
City Solutions:
1. Real-time situational awareness for faster reactions tourban events
2. Omni-channel citizen engagement anytime, anywhereon any deviceBusiness Outcomes:
 Faster and more efficient problem resolution
 More relevant, meaningful engagement withpreferred forms of communication for citizens tointeract with smart city services
 Real value derived from data-driven insights
 Seamless and contextual connections between
machines, humans and LOB applications

Ensuring the right information
is in the right place at the righttime, maximizing business outcomes.

3Key Points
 Service and workflow automation
 Actionable IoT and ecosystem data Contextual processing of Ecosystem data
 AI and analytics
 Proactive ecosystem monitoring
and citizen engagement Real-time omni-channel mass notifications
 Agile workflows for more efficient business outcomes

Uniquely automating processes andseamlessly connecting citizens andemployees city-wide

4

IoT-enabled
Ecosystem

TrendsInternet of Things
Machine to Machine Interconnecting devices,
systems and processes
 IoT as an enabler of the smart
city infrastructure, gatheringand analyzing key data Real value derived fromdata-driven insights
 Opens the door for new,compelling use cases across
key city areas (i.e. healthcare,municipal services, public safety)

DeviceConnected
SmartSenses

Computes

ProcessAutomation

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“If This Then That” 2.0 For Organizations
123
Use Case- Workflow
Processing

Applications
Integrate enterpriseapplication

Humans

Detectbusiness
event

Send real-time
notifications for citizen
engagement

Snap-inContextuallyaware processing

Machines
AI or machine
integration

6Service Automation & Orchestration
Open and Agile by Default
CPaaS

Logic

Finish Line
Finish Line

EventsResults

Finish Line
DiscoveryWorkshop

Definition
Use Case

Value
Proposition

Implementation

Quick and flexible implementation

Design forChangeAgile

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Create and Customize
Workflows
Avaya Engagement Designer

Browser-based visual designer for
workflow design and automation
 Quickly create applications withminimal programming experience Seamless integration into IoT,
AI and LOB Applications
 Create your own task types anddynamically incorporate them into the palette Visual, drag-and-drop model for tailoring
and customizing workflows

Simplify how you create
and control yourbusiness processes
8Avaya & IoT

Smart Communications for
Smart Engagement
Delivers Intelligent OutcomesContextually-aware
Processing

Agile WorkflowAutomation

Actionable
IoT Data

Open Ecosystem for
Smart Communication

Seamless and contextual connections between
machines, humans and LOB applications
9SmartSolutions

What Defines
a Smart City

E-Governance andCitizen Services

Smart
Governance

Energy Management

1. Public Information,
Grievance Redressal

13. Smart Meters & Management

2. Electronic Service Delivery

15. Energy Efficient& Green Buildings

3. Citizen Engagement

14. Renewable Sources of Energy

4. Citizens – City’s Eyes and Ears
5. Video Crime Monitoring

Smart
Citizens

Smart
EnergyWaste Management

Smart
Healthcare

Smart
Building

Smart
Connectivity

Emergency
Response
Smart
Infrastructure

Urban Mobility

6. Waste to Energy & fuel16. Smart Parking

7. Waste to Compost

17. Intelligent Traffic Management

8. Waste Water to be Treated

18. Integrated
Multi-modal Transport

9. Recycling andReduction of C&D Waste

Water Management

Waste Management

10. Smart Meters & Management

19. Tele-Medicine & Tele Education

11. Leakage Identification,
Preventive Maint.

20. Incubation/Trade
Facilitation Centers

12. Water Quality Monitoring

21. Skill Development Centers

ILLUSTRATIVE LIST

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Intelligent
Engagement
The Foundation ofa Smart City

Driving more intelligent outcomes byuniquely automating processes andconnecting citizens and employees
through a smart city ecosystem
Delivering value in the way it matters most:across the public services that citizens
consume and rely on.

The dual core of oursmart city solutions:real-time situationalawareness for faster
reactions to eventsand omni-channel
citizen engagement.

Improved qualityof life and safety for
all citizens

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The Power of an Open Ecosystem
Complete Integration for Continuous Innovation

Waste
Management

Any-choice (anytime,anywhere, any-device,any-channel)
citizen engagement

Senso detection
and proactive
engagement

Noise
Pollution

Multi-Agency coordination
and response

Break down
information silos

Smart
Parking

EnvironmentalProtection

12

Area CArea A

Smart Cities - Smart Parking
Save on Time, Fuel Costs and Emissions

SmartCityAnyModality
Language
Phrase2

Internetof Things
Platform

4

Activationof visual
reservation
signalArea B
City Council
Modality

Smart
Parking Service1

Detects language andTranslates Message

3

Available parking spots
in requested area. Option
for booking

3Booking confirmationand parking spot location
map SMS

Analyzes the message
and assigns it to an intent

13Smart Parking – Automated Workflow
Avaya Communications Platform-as-a-Service (CPaaS)

Detects language
and translates
messageAnalyzes the message andassigns it to an intent

CPaaS

Reservation signage
activated at bookedparking space
Requests sensor
info from allparking spaces
around the station

Requests sensor info
from all parking spaces
around the station

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Smart Cities - Waste Management

Situational Awareness for Faster Response Time
Location1

Trash Container
Account & Contact
Resolution (SLA)

Server2

Shift Plan
LookupProfile3

Staff notified with
SFDC Case numberand address (SLA Gold)1

Garbage collection
Case opened

Area A

Area B

Area C

SmartCityInternetof Things
Platform15

Smart Cities - Waste Management

Situational Awareness for Faster Response TimeArea A

Area B

Smart
CityInternetof Things
Platform

Garbagecollection
case closed

Area C16Waste Management – Automated Workflow
Avaya Breeze

Salesforce
contact resolution

CreateSalesforce case

Shift plan
database lookup

Salesforce
Account resolution
Requesting trashlevel and location

Staff notification ofnew case with SLA
Text message withcase and location

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Smart Cities – Air Pollution

Situational Awareness for Faster Response Time
1

Incidents
management

2

City council
notification

2

Dynamic teamformation/action plan

Area A

Area B

SmartCityInternetof Things
Platform

Air Pollution Alarm in Area A.
Please leverage public
transport or switch Cars
from gasoline to electric.

Area C

TrafficLights

3 Citizen mass
notification (Action)3

Traffic lightcontrol (action)18

Smart Cities – Urban Noise Monitoring

Situational Awareness for Faster Response Time
LocationContactDateServer

1Time of day andnoise source tocontact resolution

2

Notification tonoise source withconfirmation request

3

Re-requesting
noise level info

4

City Council
connected tonoise source

Area A

Area B

SmartCityInternetof Things
PlatformSensor

Area C19

Smart Cities - On-demand Cleaning Services
Situational Awareness for Faster Response Time
Location1

Toilet location
resolution (SLA)

Server2

Shift plan
lookupProfileStaff notified with
3 SFDC case number andaddress (urgency)

Area A

Area B

Area C

SmartCityInternetof Things
Platform

1

Cleaning service
case opened

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Smart Cities - Smart Metering
Creates a Win-win with IoT Data Insights
Customer transparency onenergy consumption
Smarter decisions onenergy usage (adjust habits)

Area A

Any
Modality
Language
Phrase1

Internetof Things
Platform

Smart Meter

SmartCity

Temperature
Area C
Transparency
UtilityBill2

Automatic billing andcustomer notification

Stay fully informed about thedaily energy use and trends

1

Analyze gridconditions in real-time

Individual grid management
combining smart home & meters
to magnify energy efficiency

Detects language andtranslates message

Analyzes the message
and assigns it to an intent

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Blending Digital Into The Physical Experience
Seamless Integration of Stand-alone Technologies

Cognitive services

 Event
 Queuemanagement

2

Digitalsignage

 Occupancy

3Call, chat, SMS
and email Smart access
control

4Team formation andconference scheduling

1

Information fromIoT devices

 Demographics

e.g. Noise Level22

Avaya Smart City Framework

SocialWeb

Citizen Self ServiceVideo

EmailMobile/SMS

Citizen Help Desk

Innovative Third Party ISV Apps

Smart
Surveillance

SmartParking

Smart
Healthcare

Garbage
Disposal

Avaya Automation Platform
Scalability

Security

Virtualization

Avaya Applications
Communication
Manager

Call Center
Elite / ACCS

SessionManager

SystemManagerMedia
ServerReliability

Serviceability

Command &Control Platform

Management

Analytics

Analytics

Voice /IVR

Avaya Cloud
Notification Service23

Smart City = Smart Communications
Multiple
InputsBusiness Needs
Citizen service, effective response, team formation, notification

Emergency
Notification

CityEcosystem

SmartParkingApp, Voice, Web,
SMS, Social, Video,
Email

Smart
Healthcare

Smart
Surveillance

Avaya Automation Platform (Breeze/CPaaS)
CitizenSelf ServiceCitizens

GarbageCollection

Results
Results

CitizenHelpdesk

IoT Analytics

AI/Applications

 Efficient citizen
engagement
 Higher process
efficiency
 Better dispatch
decisions

Helpdesk
agentsCity
Ecosystem

ControlCenter Situationalawareness

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The Kiosk for
the Citizen

Self Service Self help for citizens at strategic city
locations Extend service at the branch and the home
 Video self-help, wait-treatment,
two-way collaboration

Two-Way Conference Videoc

Agent shares:
VideoDocuments
Web Pages

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SmartNotification

Internetof Things26

Threat Detection & Omni-Channel
Mass Notification
WeatherAlerts

 Outdoor Sirens
 Mobile Sirens
 Outdoor Digital Signage

IndoorNotifications

Sensors
 Wind Rain/Flood Fire/Smoke Chemical Radiation
 Landslide Gunshot
Detectors

Outdoor

ACNSController
Gunshot
Detection
Sensor Access Panels
 Speakers and Strobes
 Message Boards Fire Alarm Panels
 Avaya IP Phones

Personal Phone Smarphones & Tablets
 Text & SMS
 Pager
 Pop-ups
 Email RSS
 Social Media27

Avaya ACNS - Omni Channel Notification MANUAL
Phone

EVENT TRIGGER

ACNSMobile
AppWebConsolePanic
Buttons

CommandCenter

Email

AUTOMATEDAPI

NationalWeather
ServicePhysicalSecurity
Systems

AutomatedAlerts

ACNSIP
Phone

IP
Speakers

AnalogSpeakers

ON PREMISE

Computer
Desktops

DigitalSignage

Two Way
RadioPush
Notifications

SMS
Text

EmailEquinox
Meetings

SocialMedia

Web
RTC

REMOTE28

Safety Status and Location
Advanced Mission-critical Interaction
During an Emergency
 Triggered by premise
equipment or manually Location services
 Output to emergency services
 Real-time awareness No app install necessary

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Avaya IoT Reference Architecture
Open by Default

IoT Devices

IoT Gateway

IoT Platform

MQTT
OPC-UA..

Analytics

Big Data

Predictive
maintenance

TrendAutomation
IoT Platform integration(Event processing)

Cloud or Private DC

IoT Gateway integration

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YouTube Demo Videos

Smart Parking

Smart Waste
Management

https://www.youtube.com/watch?v=rd267Nwn-M0

https://www.youtube.com/watch?v=sKgdi5IXv7w

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YouTube Demo Videos

Cops & Robbers

Smart Orderinghttps://www.youtube.com/watch?v=Pu1ror6r0BQ

https://www.youtube.com/watch?v=sKgdi5IXv7w

https://youtu.be/24qBOciIOd432

RecapCity administrators can drive more
intelligent outcomes by uniquely
automating processes andseamlessly connecting citizens
and employees through asmart city ecosystem.
Avaya’s Smart City Solutions
intelligently connect and automate
processes between people, machines,devices and LOB applications toensure the right information is in theright place at the right time,
maximizing business outcomes.

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Avaya provides the ability to seamlessly
enable IoT ecosystems to communicate
with any user or device with the rightinformation, in the right place at theright time.”34

www.avaya.com

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