Executive Summary

Highlights of Mandarin Oriental’s 12th Sustainability Report
At our 36 hotels and 9 residencesin 24 countries and territories
around the globe, sustainability
is about doing the right thing byourselves, by our colleagues, by
our families, and by the planet.

Over the past year, we havemade enhancements in ourESG Policies, and disclosed
climate-related financial risks in
our first Task Force on Climaterelated Financial Disclosures
report in 2022.
Communication is a key toour success, and a dedicatedsustainability department was setup in 2022 to enhance the overallsustainability governance structure.
We use Greenview Portal as oursustainability data management
system, and we are in progress ofaligning with the robust industry
criteria set by Global Sustainable
Tourism Council (GSTC).

IMAGE: Mandarin Oriental Ritz, Madrid

EXECUTIVE SUMMARY|In 2022, we reduced our Scope 1emissions from 16% in 2012
to 12%, while Scope 2 emissions
increased from 84% to 88% overthe same period. We are not yetreporting on Scope 3 emissions,but we are working closely with
our industry peers to help
develop this framework.

MANDARIN ORIENTAL SUSTAINABILITY REPORT 2022

We achieved a 30% carbon
intensity reduction, 31% energy
intensity reduction, and 16% water
intensity reduction against our2012 baselines.
We are on track with ourEnvironmental Group Targets
for 2030, with positive progress
made by our hotels in meeting theirindividual property targets.
Energy audits in our hotels at threeyear intervals provide insights tohotel operations, which inform
recommended strategies andefficiency projects. Six energy
audits were performed in 2022
in line with guidance from theAmerican Society of Heating,Refrigerating and Air-conditioning
Engineers Procedures forCommercial Energy Audits withestimated future savings of US$1.1
million per annum.
We have continued our hard workof eliminating 99% of single-use
plastics across all operations in
2022 excluding supplier packaging.
We estimate our efforts avoid morethan 930 metric tons of plastic
waste yearly.

EXECUTIVE SUMMARY|Continuing our responsible
procurement endeavours from2021, our key priority categories ofendangered seafood, coffee, tea,cocoa, vanilla and paper achieved
100% responsible sourced status,
verified by Lloyd’s Register Quality
Assurance, our independent thirdparty assurance.
The wellbeing of guests remains
a top priority.
In 2022, we achieved an averagegroup score of 93.4% for ourSafe and Sound audit, a solid
achievement with an increase of
0.65% from 2021. The year-end
guest survey result also found that
87.6% of guests were satisfied
with Mandarin Oriental’ssustainability efforts.
Our colleagues are the core ofdelivering legendary service, andwe prioritise supporting mentaland physical health and wellbeing.
We also place great emphasis on
growing our talent and supporting
diversity and inclusion throughout
our workforce – in 2022 twofemale senior managers partook
in a leadership programme withINSEAD.

MANDARIN ORIENTAL SUSTAINABILITY REPORT 2022

Social impact is very important to us,
as we strive to provide support to thecommunities in which we operate.
In 2022:» 426 social impact initiatives wereconducted by colleagues.
» 19,000 volunteer hours werecarried out by colleagues.
» USD$ 1.69M donations were madein total from colleagues and theMandarin Oriental Foundation.
Greenview conducted a sustainability
risk assessment for us, taking
into account climate, water,socioeconomic factors, biodiversity
and regulations for all 36 properties,
where risks and opportunities wereidentified and put in practice.
This sustainability report is different fromour previous reports – we are reducing
our environmental impact by publishing
the report as PDF only to reduce ourdigital carbon footprint, and ensuring
all the key messages are succinct
and strong. We have created a moreaccessible and inclusive report which
is more reader friendly and includes anaudio recording of the full report.

IMAGE: Mandarin Oriental, Bangkok

EXECUTIVE SUMMARY|We stay true to our guiding
principles: delivering service
excellence to our guests, supporting
the development of our colleagues,
serving the communities where
we operate, and acting withresponsibility for our planet.

MANDARIN ORIENTAL SUSTAINABILITY REPORT 2022