OCS™ Warranty Program

PERFORMANCE WARRANTY

ORAFOL Performance Warranty has you
covered from the time you receive yourdelivery to the time your project iscomplete.
With unparalleled product research,development and manufacturing
capabilities our products and solutions
offer uncompromised value andperformance.
Outstanding product performance andcomplete customer satisfaction are ourhighest priorities.
Our confidence in our products andsolutions is supported by our
Performance Warranty available to all
ORAFOL customers.

SELECT WARRANTY

ORAFOL Select Warranty is provided to our
Select Partners after demonstrating theircapability to meet the highest conversion
and production standards and having acomplete understanding of the technicalattributes of ORAFOL products.
Select Warranty incorporates the various
components used to build the overall
construction.
Select Warranty provides the ultimate
support combining films with qualified
printers, inks and other components as wellas astute manufacturing processes to
produce high quality finished graphics.

ORAFOL Project Warranty is available to all
ORAFOL customers and provides
comprehensive support for major projects.
Project Warranty provides the ultimate
support combining films with printers,
inks and other components.
Support doesn’t end in your production
facility as it travels with the project toinclude installation and removal.
This closed loop support is the total
package delivering ultimate confidence in
ORAFOL products.

ORAFOL OCS™ Warranty Program
ORAFOL Component System (OCS™) Warranty Program from ORAFOL Australia provides a structured range of support packages suited to all businesscustomers. From our Performance Warranty provided to all customers, through our Select Warranty or our Project Warranty you can be assured we havethe right support for you. Our Select Warranty and Project Warranty include print films with matched laminates, combined with approved wide-format
inkjet printers and corresponding OEM ink sets providing unrivalled level of performance and guaranteed reliability for your outdoor digital prints. ORAFOL
take the guesswork out of trying to determine what laminate to use with your inkjet material, not to mention trying to determine how long it should last.
We’ve provided you with an easy to follow guide of approved ORAJET® and ORAGUARD® combinations.

Engineered to Achieve Perfection™
Engineered to Save Lives™

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ORAFOL OCS™ Warranty
SelectWarranty

What do we cover
ORAFOL® Products

ORACAL®
ORAJET®
ORAGUARD®
ORALITE®
Specified OEM Inks and Film combinations

Durability

Stated durability within Product Data Bulletins
Stated durability within the Select Warranty
ProgramStated durability within the Project Warranty
Program

Physical Defects (Onopening box)

Obvious physical or functional defects or
damageManufacturing Defects(Product construction)

Excessive changes in dimensional stability
Film delamination, lifting or peeling
Excessive gloss reduction or colour fade on
signage film
Film cracking, crazing or blistering

Product Conversion andProcessing

Poor cutting and weeding
Adhesive bleed
Excessive edge curl

Printed Graphic(Printing and Ink)

Image defects post print
Excessive image fadeApplication andInstallation

Fails to adhere to specified substrate or surface
Adhesive fails to perform as specified

Life of Finished Graphic(Performance after
installation)

When product, ink and overlaminate
combinations are converted and installed asrecommended within ORAFOL Product Data
Sheets

Product Replacement

Product replacement where the product has
not performed as specified

RemovalRemovable products do not remove fromrecommended substrates

Warranty Inclusions

Product removal
Product replacement
Product and ink replacement
Labour costs for removal of product
Cost to reproduce finished graphic
Re-application cost
Additional documented costs agreed to bereasonable

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Project

About Us
ORAFOL is one of the world’s leading manufacturers ofinnovative self-adhesive graphic films, reflective materials
and adhesive tape systems.
The international ORAFOL GROUP is headquartered justoutside the city gates of Berlin, in Oranienburg. As areliable source for industrial and commercial partners,
ORAFOL is setting the highest standards in quality,
innovation, service and environmental responsibility. The
results reflect in an impressive performance. Highly
qualified and ambitious teams in research anddevelopment, production and technology, as well as insales meet the more demanding prospective challenges ofan international dynamic market with responsibility,
dedication and expertise.
Due to extensive investments in product development
and the newest, most modern production and process
technologies, the ORAFOL-product-portfolio guarantees
and exceeds the highest quality standards. Dependability
and timeliness determine our actions. Customers in morethan 100 countries trust in ORAFOL.

ORAFOL is a world leading manufacture of adhesive
sign, display and wrapping solutions.
With unparalleled product research, development andstate of the art manufacturing capabilities, ourproducts and solutions offer uncompromised value andperformance. By choosing to partner with ORAFOL you
provide your customers with confidence and peace ofmind knowing their installations will perform as
expected and stand the test of time.
Our confidence in our products and solutions is
supported by a factory backed warranty available to all
customers. ORAFOL offers customised warranty’s
offering additional levels of support based on specificproject requirements.
The following document outlines our commitment toyou, and provides some helpful tips for maximising the
durability and performance of your installations.

ORAFOL Europe GmbH• ISO 9001 - Quality Management System• ISO 50001 - Energy Management System• ISO 14001 - Environmental Management System• ISO AEO - Authorised Economic Operator

3

OCS™ Performance Warranty
ORAFOL Australia warrants its pressure-sensitive adhesive
films to be free of defects in materials and manufacture,and to perform as stated in published product technicalinformation bulletins if properly stored, processed andapplied.
ORAFOL Australia will, at its sole and absolute discretion,
for all ORAFOL product lines that do not meet specified
effective performance life, issue credit for the purchaseprice of the material from where the material waspurchased, unless required otherwise by the law.
The customer assumes sole responsibility indetermining product suitability for intended use on any
surface to which ORAFOL materials will be applied.
ORAFOL Australia shall not be liable for any direct,
indirect, or consequential damages, arising from the use
or inability to use the product.
This warranty constitutes the entire warranty and anyother warranty, representation or understanding regarding
a warranty, whether expressed or implied, is excluded
unless expressly incorporated into this document orapplicable under the standard ORAFOL Terms andConditions (which may be accessed online at:https://www.orafol.com/fileadmin/australia/orafol_austra
lia_-_terms___conditions_of_sale__au_.pdf). Samples
must be submitted to ORAFOL Australia to verify any
claims against the stated material warranty. Surfaces towhich ORAFOL materials are applied are not covered
under this warranty. Direct replacement material will beauthorised on a case-by-case basis only, and an individual
failure shall not be construed as an indication of failure
for the entire vinyl graphic package.
This warranty applies only to ORAFOL manufactured
product or where the construction consists
solely of ORAFOL manufactured product. This warranty
applies only to ORAFOL manufactured product usedor processed in accordance with the applicable
ORAFOL Product Data Sheets, Instructional Bulletinsand this document.
End-users hold responsibility for testing andpre-determining product suitability and for any risk or
liability associated with the application or end-use criteria.
The purchaser, the reseller and any end-user agree to,jointly and severally, indemnify and defend ORAFOL fromdamage, loss, claim, damages or expenses resulting fromincorrect product selection, incorrect product construction,
improper use or incorrect application. This warranty isexpressly conditioned on the product being processed byprofessional converters. It is the converters or other users
responsibility to promptly perform incoming raw material
quality inspections and to immediately cease using andnotify ORAFOL Australia of any defective material.

4

Under this warranty ORAFOL Australia has no liability or
obligations with respect to product that has been
subjected to improper storage or where the product has
been modified, damaged, misused, subject to accident,
neglected or otherwise mishandled or improperly
processed.
ORAFOL OCS™ Performance Warranty commences fromthe date of purchase and is provided on a pro rata basis
subject to the actual project duration when comparedto the stated duration period within the Product Data
Sheets and warranty documentation.
Pro rata: Actual project duration of 2 years compared tostated duration of 3 years would result in a credit to youraccount equal to one-third of the purchase value of
the ORAFOL Product. ORAFOL OCS™ Performance
Warranty will not include costs associated with remanufacturing and equipment hire. Where multiple
products are used (i.e. film and overlaminate), thestated duration period applies to the product carrying
the lower durability value.
Premature failure caused by chemical, environmental ormechanical means such as vandalism, cleaning solutions,paints, moisture, temperature, mechanical washingequipment, fuel spills, exhaust, steam, solvents are notcovered under this general warranty. Damage from fire,
structural failure, lightning, and other force majeure
events are not covered by this warranty.
Some degradation of materials over time is considered
normal wear and tear and does not constitute a breachof warranty. These may include, but not limited to, slightcolour fading, chalking, edge lifting, tenting aroundrivets, lower reflectivity or gloss reduction.
Printing inks, ink contamination, ink failures or other ink
defects including, but not limited to, fading, loss ofgloss, saturation, colour calibration, ICC colour profile or
ink related issues do not constitute a breach of warranty.
Acts of God do not constitute a breach of warranty. This
warranty does not cover product where preparation tosecond surface has been insufficient, inadequate or has
not followed specific guidelines.

Outdoor Durability Warranty Specifications
Published outdoor durability specifications for ORAFOL films represent the expected performanceof our films in vertical exposure applications (+/- 10° from vertical orientation) located in standard
climate conditions located in Climate Zone 1.
ORAFOL OCS™ Performance Warranty excludes all calendared print films and associatedoverlaminates when used in a horizontal application.
Prorated warranty information for other application angles and climate zones is shown below:

Angle and Direction of Exposure
VERTICAL EXPOSURE

Up to
10º

The face of the graphic is up to 10ºfrom vertical.

NON-VERTICAL EXPOSURE

From
10º - 45º

The face of the graphic is up to 10º to 45ºfrom vertical.

HORIZONTAL EXPOSURE

From
45º - 90º

The face of the graphic is up to 45º and 90ºfrom
vertical.

Climate Zones
ZONE 1

ZONE 2

Tasmania, Melbourne,
Adelaide, Canberra, Sydney,
Brisbane and Perth.

100km north of the line between
Brisbane, Perth, Northern
Territory, Alice Springs, Broken
Hill, Broome,Cairns andTownsville.

All locations within Zone 1
above 1000 metres are
considered Zone 2.

*Subtract -20% from Durability for Marine Graphic applications. Durability details are for standard opaque and transparent colours. Does NOT include metallic, special effect or other colour variations.
Always refer to Product Data Sheet for full details.

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OCS™ Performance Warranty
Durability Zone 1 - Vertical Applications

ORAJET® 3959

7 years

Polymeric

ORAJET® 3551

7 years

Polymeric

ORAJET® 3554

7 years

Polymeric

ORAJET® 3850

5 years

Polymeric

ORAJET® 3651

5 years

Polymeric

ORAJET® 3650

5 years

Polymeric

ORAJET® 3165

5 years

Polymeric

ORAJET® 3105

5 years

Polymeric

ORAJET® 3169

4 years

Polymeric

ORAJET® 3451

4 years

Monomeric

ORAJET® 3164

4 years

Monomeric

ORAJET® 3162

2 years

PVC Free

ORAJET® 3172

2 years

PVC Free

ORAJET® 3174

*Subtract -20% from Durability for Marine Graphic applications. Always refer to Product Data Sheets for full details.
^Refer to page 10, OCS™ Performance Extended Warranty.

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Marine Graphics*

Cast

Wall Graphics

8 years

Window Graphics

ORAJET® 3954

Backlit Graphics

Cast

Internal Graphics

8 years

External Graphics

ORAJET® 3951GRA+ ProSlide™

Vehicle Graphics

Cast

ORAGUARD® 236

10 years

ORAGUARD® 200

ORAJET® 3981GRA+ ProSlide™

APPLICATIONSORAGUARD® 210

Polyurethane

ORAGUARD® 213

10 years

ORAGUARD® 215

Product

ORAGUARD® 290

Film TypeORAGUARD® 259

Durability

ORAGUARD® 293

Print Films

ORAGUARD® 289

RECOMMENDED LAMINATE

Durability Zone 1 - Vertical Applications

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Durability Zone 1 - Vertical Applications

Product

ORALITE®
5051

ORAGUARD®
289

ORAGUARD®
290

ORAGUARD®
293

VehicleApplications

MarineApplications

External
Applications

10 years

Prismatic

ORALITE® 6900

*

*

*

*

7 years

Prismatic

ORALITE® VC310

*

*

*

*

5 years

Prismatic

ORALITE® VC612

*

*

*

*

7 years

Glass Bead

ORALITE® 5600

7 years

Glass Bead

ORALITE® 5600RA

7 years

Glass Bead

ORALITE® 5650RA

ORALITE®
5051

ORAGUARD®
289

ORAGUARD®
290

ORAGUARD®
293

VehicleApplications

MarineApplications

External
Applications

ORALITE®
5051

ORAGUARD®
289

ORAGUARD®
290

ORAGUARD®
293

VehicleApplications

MarineApplications

External
Applications

Fluro
Orange)Durability

Product

10 years

Prismatic

ORALITE® 6900

5 years

Prismatic

ORALITE® VC612

Product
3 years

Prismatic

ORALITE® 6900

3 years

Prismatic

ORALITE® VC612*Lamination is not recommended. However, if printing is required please consult ORAFOL for further details. Always refer to Product Data Sheets for full details.

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OCS ™ Performance Extended Warranty
ORAFOL Australia provides an extended warranty for the
combination of specific ORAJET® digital print films whenused in conjunction with our Premium Polyurethane
Laminate ORAGUARD® 289.

This OCS™ Performance Extended Warranty applies to thefollowing film combinations: ORAJET® 3981GRA+ whenused with ORAGUARD® 289, and ORAJET® 3951GRA+ whenused with ORAGUARD® 289. ORAFOL provides anadditional six (6) months of horizontal support in bothzones when these film combinations are used.

Warranty Limitations
Applications ORAFOL Technical Data and Application Instructions available on
https://www.orafol.com/en/australia/contact may include limitations specific to the ORAFOL product being usedor its intended applications, which take precedence over any statement made in this warranty document.
The warranties in this document have the following limitations, which relate to factors over which ORAFOL has no control.

Industrial Pollutants
Applications in some urban, valley or industrial areas
may experience reduced durability and/or cosmetic
damage caused by atmospheric conditions such as acidrain, smog or other harsh pollutants. Damage fromthese pollutants is not covered by our productwarranty. For more information and helpful advice,please see the “Dealing with Fallout” Instruction
Bulletin located in the Support section of our website.

Application Temperatures
ORAFOL films should never be applied at temperatures
below 8°C unless otherwise stated in the individual
product technical data sheet. However, for best
application results, surface and ambient temperatures
should be between 18°- 24°C. Colder temperatures will
result in the material feeling more rigid and theadhesive less tacky. Warmer temperatures will resultin the material feeling more aggressive and pliable.
Newly applied graphics should remain in the application
environment for at least 24 hours to promote uniform
adhesion characteristics.
A significant change in temperature should be
avoided during the first 24 hours after theapplication is initially complete, as this may result inthe material lifting or popping up in complex curved
areas. For application temperatures below 8°C pleasecontact ORAFOL Australia for low temperature productchoices.

Wet Application
Wet applications are typically recommended for large
surface applications. For best results, ambient
temperature should be at least 18°C.

For wet applications, ORAFOL Australia recommends using
a medium-tack application tape. After the application
fluid has ample time to dry remove the application tapecarefully at a 180° angle. Newly applied graphics should
remain in the application environment for at least 24
hours to promote uniform adhesion characteristics andallow any residual moisture to evaporate. Recommended
ingredients for wet application fluid: one teaspoon of a
traditional, mild dish detergent to one litre of water.
Detergent should not contain moisturisers, lotions, or
bleaching agents.
Wet applications are not recommended or warranted forthe following: polyacrylate dispersionor water-based
adhesive, ORACAL® Polyester or Metallic, ORALITE®,
Reflexite®, CommandForm® or RapidAir® films. Windex® orother glass and surface cleaners should never be used toclean a substrate or as an application fluid for vinyl
installation. Wet applications should only be used on clean,smooth, and non-porous surfaces.

Glass Application
Glass and other surface cleaners may leave a residue
that could cause poor adhesion between the graphic
and the surface. Only clean glass with a mild detergent
and water solution prior to vinyl application.
If additional cleaning is needed, use only Isopropyl
Alcohol. Since glass is transparent, it is sometimes
difficult to tell which side is contaminated when you areready to clean. It is important to clean both sides of
the glass to ensure you are removing any possible
contaminants or debris that could potentially cause poor
adhesion of newly applied vinyl graphics.
ORAFOL Australia assumes no liability for breakage
associated with application of its films on glass surfaces.
For other tips to reduce the risk of poor adhesion
properties and to reduce the risk of glass breakage, pleasecontact ORAFOL Australia Product Support for suggested
application guidelines.

9Stainless Steel Application
Due to the wide variety of stainless-steel types, gauges,
and applications, ORAFOL Australia does not recommend
or warrant its products when applied to stainless steel
surfaces.

Watercraft and Boat Applications
This is general information regarding the use of
ORACAL® and ORAJET® products for marine
applications. Please refer to Product Data Sheet for
specific product details or contact ORAFOL Australia forfurther advice.
The reference to marine, watercraft or boat applicationrefers to personal watercraft such as jet skis, fishingboats, runabouts and speedboats used for personal
pleasure. These watercraft will carry an aluminum,
fiberglass or gel coat surface where the installer willthoroughly test the compatibility of the chosen film andthe surface. This reference does not include any marine
vehicle used for commercial or business purposes.
ORACAL® and ORAJET® films are not recommended for
textured or low surface energy materials for marine
applications.
Self-adhesive films should only be applied to above waterline sections of the watercraft. ORAFOL
films are not recommended for permanent fixtures
below the water line. Self-adhesive films should not
be applied to rubber, silicone or flexible components
within a marine application. The installer is advised toreference all literature pertaining to the particular
product being used.

Adhesive Promoters
ORAFOL Australia does not promote or recommend any
type of adhesive promoter or primer for use with ourgraphics, signage or reflective films. Use of adhesive
promoters will void any applicable warranty coverage.

Unwarranted Metal Surfaces
ORACAL®, ORAJET®, ORAGUARD®, ORALITE®, or
Reflexite® brand films applied to copper, tin, nickel,
brass, lead, alloys, or magnesium will not be
warranted. If a substrate is in question, please contact
ORAFOL Australia Product Support before application.
Contact ORAFOL Australia Product Support withquestions regarding unfamiliar product to substrate
combinations.

10

Graphics Applied to Painted Surfaces
Vinyl graphics must be applied to a clean, smooth, dry,and non-porous surface. Allow freshly applied paint tocure for three (3) full weeks prior to graphic application.
Prior to application, test substrates by cleaning thesurface with a dry lint free rag and apply a small test
strip for 24 hours. If bubbles or edge peeling appear,out-gassing is still occurring.
At this time it is best to let the paint continue to outgas
and repeat the test in a few days. Due to the wide
variety of paint systems, substrate types, and finishes,
substrate and paint damage due to graphic removal is
not warranted. For more information and helpful advice,please see the PSA Vinyl Interior Removable Wall
Graphics User Guide, or FAQ’s located in the Support
section of our website.

Flexible Substrate Applications
For the general performance warranty to apply withselected ORACAL® plotter films, the following proceduresmust be followed:• Prior to application, the selected flexible substrateshould be thoroughly cleaned with a clean saturated
rag containing a mild detergent and water solution
and then dried.
• The surface should be wiped down with Isopropyl
Alcohol using a clean rag to remove any surface
contamination such as dust, grease, or other debris.
Application of a graphic marking film on a flexible
substrate should be laid out on a rigid tabletop. After the
initial application, graphics should then be polishedusing a rivet brush. Multiple cycles of applying heat andpressure will help ensure a solid bond between theadhesive and the subtle texture of the substrate.
Always apply vinyl graphics to the smoother side offlexible substrates. Graphics applied to previously
used flexible substrates will not be warranted.
ORAFOL Australia does not recommend applying
printed and laminated graphics to flexible substrates.

Acrylic and Polycarbonate
Applications
When using substrates that tend to outgas, such aspolycarbonate or acrylic products, it is recommended
to remove the protective liner on these substrates
to allow proper outgas time prior to installation. Be
sure to properly test these substrates by cleaning thesurface and applying a small test strip for 24 hours. If
bubbles or edge peeling appear, outgassing is still
occurring. Either treat the substrate with a heatsource or store it for 24-36 hours at room
temperature conditions in order to cure the substrateprior to application of the vinyl graphic.

Product Compatibility and
Performance
Please contact ORAFOL Australia Product Support toensure proper product combinations, and substratecompatibility for your specific job.
No warranty will apply when combining ORACAL®,ORAJET®, ORAGUARD®, ORALITE®, or Reflexite® brand films
with films produced by any other manufacturer.

Substrate Damage
ORAFOL Australia is not responsible for the integrity ofthe substrate to which the vinyl graphics is being applied,
and will not be liable for any direct or indirect damage
caused during graphic installation, expected service life,
or graphic removal. It is up to the graphic installer andtheir customer to determine the suitability and integrityof the substrate to which the vinyl graphic is being
applied.

Laminating Printed Graphics
Lamination of inkjet prints is recommended to ensure
longer lifespan at optimum quality, gloss, colour andphysical damage. ORAGUARD® laminate films enhance thedesired appearance of the graphic (gloss, semi-gloss andmatte). They also provide excellent protection against
ink fading from exposure to UV rays. No warranty will
apply when combining ORACAL®, ORAJET®, ORAGUARD®,
ORALITE® or Reflexite films produced by any othermanufacturer.

Solvent and Eco-Solvent Ink Outgas
Procedures
ORAFOL Australia recommends allowing printed films atleast 24 hours at 21°C to dry (outgas) before applying alaminate to avoid delaminating or adhesive failure (48-72
hours preferred). Note the following considerations:• 24 hours of dry (outgas) time should be considered
the minimum before applying lamination. (Prints
with very little ink coverage would fall into thiscategory).
• If the print is heavy in ink saturation (darker, rather
than lighter), a longer outgas time of 48-72 hours ispreferred for the print to dry before lamination.
IMPORTANT: DO NOT leave the graphic rolled up tightly
around the core after printing. This will cause the solvent
gasses in the inks to be trapped and potentially migrate
to the adhesive layer of the material, resulting in poor
adhesion properties once applied to the intended
substrate.

OEM Inks
ORAFOL Australia only warrants the compatibility of
OEM solvent, eco-solvent, latex, and UV curable ink-setswith its approved inkjet printable materials. Each series
of ORAJET® digital media requires different print and RIP
software parameters because of the individual qualitiesof each material. Check the Support section of our
website for a wide selection of FREE colour profiles.
If you have any questions regarding the above
guidelines, please contact ORAFOL Australia TechnicalSupport.

Removable Films
Removable “ Adhesive” films can be removed without
heat or chemicals and may leave thirty percent (30%) orless of adhesive residue if removed with the aid of heat
and/or chemicals.
The following is not covered under this warranty:• Removal of Graphic applied onto pre-existing
Graphics.
• Removing film applied to painted surfaces not
fully cured (paint adhesion is compromised).
• Paint staining visible after removal of Inkjet
printed graphic with Overlaminate.
• Removal from Aged paint or metals, surface
oxidation or chalked surfaces.

11ORAFOL Select Warranty
ORAFOL Select Warranty is exclusive to ORAFOL Australia and is provided to Select Partners after demonstrating theircapability to meet the highest conversion and production standards and having a complete understanding of thetechnical attributes of ORAFOL products.
ORAFOL Select Warranty applies to specified combinations of ORAJET® and ORALITE® media and
ORAGUARD® laminating films when used in combination with approved wide-format inkjet printers and OEM ink sets.
ORAFOL has worked closely with many of today’s leading wide-format inkjet printers and leading RIP software
manufacturers to create high quality media colour profiles that allow you to achieve premium print quality whenutilising ORAFOL materials.
Make sure the correct media profile is loaded for your job, based on your specific combination of ORAJET® media, ink,
printer and RIP software. Each series of ORAJET® digital media requires different print and RIP software parameters
because of the individual qualities of each material. Check the Support section of the ORAFOL website for a wide
selection of FREE colour profiles. A list of approved printer, ink, and RIP software combinations is provided below.

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ORAFOL Select Warranty

13

ORAFOL Select Warranty
ORAFOL Select Warranty applies to specified combinations of ORAJET® and ORALITE® media and
ORAGUARD® laminating films when used in combination with approved wide-format inkjet printers andOEM ink sets.
Covered failures include cracking, blistering, or fading of the media or printed image in vertical exposure applications
in Australia in accordance with Zoning and Exposure specifications carried within ORAFOL OCS™ Performance Warranty
documentation as well as within Product Data Sheets. Please refer to all support literature for specific details. Products
must be processed within product shelf life and applied
within one (1) year of purchase for the warranty to apply.

Warranty Terms and Conditions
Acknowledgement of use of Product
The following terms and conditions apply to the ORAFOL Performance Warranty, Select Warranty and Project Warranty
programs. ORAFOL Australia (“ORAFOL”) supplies the specified ORAFOL products (“Product”) on the following
basis:
a. the Product is not being acquired for personal, domestic or household use or consumption, and as such thepurchaser may not be entitled to any or all of the consumer guarantees under the Competition and Consumer Act
2010 (Cth) (“Australian Consumer Law”). If the purchaser is deemed a “consumer” under the Australian Consumer
Law, the Australian Consumer Law may imply into this document warranties or conditions and impose obligations
which cannot be excluded, restricted or modified and this warranty is read subject to such statutory provisions. Allother conditions, warranties, representations, liabilities and obligations, whether implied or imposed by statute,
including any conditions or warranties as to merchantability, fitness for purpose or correspondence withdescription, are excluded to the extent permitted by law;b. the Product is being acquired for the purpose of re-supply and/or transforming them in trade or commerce, inthe course of production or manufacture; andc. the purchaser will inform any subsequent purchaser of the Product of any reasons why the Productwill or may not be fit for all the purposes for which goods of that kind are commonly supplied, and/or the
purposes for which such subsequent purchaser requires the Product, including but not limited to, having regard
to:i. any information provided by ORAFOL concerning the Product and/or its application, including in any
Technical Data sheets, Application Instructions sheets; andii. the basis upon which Outdoor Durability and/or Indoor Durability (as applicable and defined below) aredetermined for that Product.
All statements, technical information and recommendations from ORAFOL are based on tests believed to be reliable
and accurate but do not constitute a guarantee or warranty.
Expected Performance Life or Durability is the expected period of time that the unprinted, unprocessed ORAFOL
Product should perform satisfactorily for its intended purpose when applied to flat, vertical substrates unlessotherwise stated within the ORAFOL OCS warranty document.
a. ORAFOL OCS warranty shall not apply to products that have been subjected to misuse, incorrect conversion
processing, misapplication or neglect, incorrect installation processes, including but not limited to improper
storage, environmental contamination, vandalism, or mechanical damage caused by improper cleaning methods.
b. Products must be properly stored and processed within product shelf life and applied within one (1) year ofpurchase for the warranty to apply.
c. ORAFOL Select Warranty is not transferrable to another entity. Only graphic manufacturers or Installers having a
Select OCS warranty certificate or OCS Project Warranty certificate are eligible to extend this warranty to theircustomers.
Refer to ORAFOL Australia - TERMS AND CONDITIONS OF SALE
(https://www.orafol.com/fileadmin/australia/orafol_australia_-_terms___conditions_of_sale__au_.pdf) for additionalterms and conditions governing the legal relationship, rights, obligations and liabilities, between ORAFOL and you, thecustomer, which are legally binding and take precedence to the extent of any inconsistency contained in this warranty
document.

14

Purchaser’s Obligations
Obligation to Inspect - The purchaser of the ORAFOL Product must, upon receipt of that Product, inspect the goods fordefects or damage and must within 3 business days of delivery notify ORAFOL in writing of any alleged defect or damage.
If no inspection is made (or a defects notice is not issued to ORAFOL within the prescribed time above), the purchaser isdeemed to have accepted the Product. ORAFOL accepts no liability or any loss whatsoever in relation to a shortage, damage
or defect in the Product apparent on inspection unless the purchaser notified ORAFOL in writing as required. The purchaser
must also notify ORAFOL in writing of any other alleged defect in the Product within 3 business days of the date that suchalleged defect of the Product was discovered or reasonably could have been discovered. Upon such notification, thepurchaser must allow ORAFOL to inspect the Product. Except to the extent prohibited by law, no Product will be accepted
for return or replacement unless ORAFOL, upon inspection of the Product, considers the Product to be faulty or damaged
by reason of an act or omission of ORAFOL. Any return of Product is to be negotiated directly with ORAFOL prior to its
return. Except to the extent prohibited by law, Product returned and accepted by ORAFOL is, at the sole and absolute
discretion of ORAFOL, accepted for credit or replacement only. Any Product that is intended to be returned by ORAFOL
must be returned in the same condition as despatched or installed or it will not be accepted.

Obligation to Ensure Suitability
This warranty only applies to ORAFOL Products that are used for the defined end-uses and in the combinations described in
the applicable ORAFOL Technical data sheets, Application instructions and OCS Warranty. It is the responsibility of thepurchaser to ensure that the Product is suitable for the purposes for which it is purchased and for which it is to be resupplied. To the maximum extent permitted by law, ORAFOL will accept no liability for any claims made by the purchaser or
any subsequent purchaser or end-user, arising from the failure of the purchaser to ensure Product suitability and/or to
inform all subsequent purchasers or end-users of any reasons why the Product will or may not be suitable for all purposes
for which goods of that kind are commonly supplied, and/or the purposes for which such subsequent purchaser requires
the Product or products, including but not limited to having regard to any information provided by ORAFOL concerning the
Product and/or its application, including in any Technical application bulletin and/or Warranty and, including but notlimited to the basis upon which Durability for such Product is determined. The purchaser agrees to indemnify and defend
ORAFOLagainst any claims, losses, damages, judgments, expenses and costs, including legal fees (on a solicitor and client basis),
resulting from any use or application for which the Product is unsuitable.
Recording of Installation Details and Product Information - Car wraps, paint protection, fleet graphics.
This warranty is expressly conditioned on the purchaser ensuring that each individual vehicle or vehicles where ORAFOL
Products are being installed is recorded using Project Warranty Form. Information, including company name, installer
name, installation date, location, vehicle make, colour, model, VIN, product reference numbers used, are required inorder to record and validate the warranty.

Printing and Inks
Ink contamination, failures or other defects, and/or failures due to improper printing conditions or settings including
but not limited to, incorrect ICC colour profile or unsuitable colour calibration or incompatible print mode selections,
are not covered by this warranty. Product failure caused by excessive ink load, over-saturation, over curing or undercuring of Ink or processing errors including premature lamination are not covered by this warranty.
If the stated durability of an approved component used within the overall construction (ink, overlaminate, toner) differsfrom that of the ORAFOL material. In that case, the finished graphics will be warranted for a period equal to the stateddurability of the least durable component. In the event of a claim, OEM inks will be covered under this warranty basedon a proportion of the manufacturers stated ink.

Misuse and Force Majeure
ORAFOL has no obligations or liability to any person whether under this warranty or otherwise with respect to a
Product that has been modified, misused, altered, damaged subject to accident, neglected or otherwise mishandled
or applied, processed improperly. Products are not warranted against premature failure caused by environmental,
chemical or mechanical means such as, but not limited to,15

cleaning solutions, paints, solvents, moisture, temperature, mechanical washing equipment, engine fuel spills,
engine exhaust, steam, organic solvents or other spilled chemicals or Vandalism. Damage from fire, structural
failure, lightening, and other force majeure events are not covered by this warranty.

Claims Procedure
Claim notifications must be made to ORAFOL in writing to Product Management Unit A3, 57 Templar Road, Erskine
Park, NSW 2759 within 3 business days of the date that such alleged defect of the Product was discovered or reasonably
could have been discovered. The claim must include company name, address and name of Claimant, as well as thefollowing additional information for:a. Car wrapping & Paint protection applications - Installer or applicators name, date of Installation, location, vehicle
make, model, colour, registration, lot/ref numbers, together with a report detailing processing conditions, andany other information that is pertinent or requested by ORAFOL. ORAFOL reserves the right to investigate andverify all claims reported. Failure to comply with the foregoing conditions may, at ORAFOL’s sole determination,
constitute a waiver of all rights under this warranty.
b. General Signage & Architectural signage - Finished Graphic type, date of production, date of Installation, location
together with a report detailing processing conditions, and any other information that is pertinent or requested by
ORAFOL. ORAFOL reserves the right to investigate and verify all claims reported. Failure to comply with theforegoing conditions may, at ORAFOL’s sole determination, constitute a waiver of all rights under this warranty.
c. Printed Graphics - Finished Graphic type, date of production, printer and Ink used, date of Installation, location
together with a report detailing processing conditions, and any other information that is pertinent or requested by
ORAFOL. ORAFOL reserves the right to investigate and verify all claims reported. Failure to comply with theforegoing conditions may, at ORAFOL’s sole determination, constitute a waiver of all rights under this warranty.

Exclusion of implied terms
The purchaser acknowledges that (to the maximum extent permitted by law, and the Australian Consumer Law), unlessexpressly provided in this document:
a. no warranty, condition, description or representation in relation to the Product is given by ORAFOL, expressly or
impliedly by this warranty or any other document; andb. all warranties, conditions, guarantees and terms in relation to the state, quality, fitness, suitability, merchantability,
purpose, description, quality, design, assembly, installation, materials, workmanship or otherwise, of the Product,whether expressed or implied by use, statute or otherwise, are excluded.

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Engineered to Achieve Perfection™
Engineered to Save Lives™

ORAFOL
Australia

ORAFOL Australia Pty Ltd
Australian Head Office
Unit A3, 57 Templar Road, Erskine Park, NSW 2759
Tel: 1300 672 365 | sales.au@orafol.com
orafol_australia

ORAFOL Australia Pty Ltd

store.orafol.com.au

Find out more about our products at: www.orafol.com | www.orafol.com.au© 2023 ORAFOL Australia Pty Ltd. ORACAL®, ORAJET®, ORAGUARD®, ORATAPE®, ORAMASK® , ORALITE® and ORABOND® are registered trademarks of ORAFOL Europe GmbH.

ORAFOL Australia Pty Ltd
OCS™ Warranty Program 2023