How to be moreagile, flexible
and responsive
to customer
demands

Introduction
Priorities for manufacturers have shifted towards
improving agility and flexibility, as the market demands
responses within days and weeks instead of months oryears. Uncertainty is the new normal, making it harder
to predict the future. Manufacturers need to be able toscale operations up or down, remotely commission or
decommission production lines, and rapidly spin up new
direct and indirect channels to market. To be this agile
and flexible you need a modern cloud platform anddigital processes, but most manufacturers are struggling
with departmental silos, manual disjointed processes, andlarge, cumbersome legacy systems. Digital transformationis complex, time consuming, and therefore expensive.
Fujitsu understands this because we are a global
manufacturer. Together, with ServiceNow we have theexperience to help you overcome these challenges.
Helping you connect silos, automate manual processes,and providing you with real-time visibility across yoursupply chain.

Rethink your supply chain—deliver the insights you needin time to take the action
Events over the last two years have highlighted the potential of digitaltransformation. For example, manufacturers that built digital twinsof supply chains can run multiple scenarios to prepare for a sudden
factory shutdown or raw materials shortage. Additionally using Artificial
Intelligence (AI) and Machine Learning (ML) supply chains can bemonitored in real-time and production line changes can be automatedto change based on the flow of materials. However, this level of digitalmaturity is far from most manufacturers disjointed workflows, withoperational data stored in disparate systems.
Smart Manufacturing creates new opportunities and delivers
enormous benefits to manufacturers, which is the reason for the rapid
rise in the use of embedded Operational Technology (OT sensors andIoT devices). Using these devices improves operational performanceand can increase profit margins, but only if the data collected fromthe devices is made available to the business, i.e. OT assets cancommunicate with business applications and vice versa in real-time.
Enabling this seamless flow of information between the OT andIT systems can be complex, Fujitsu and ServiceNow simplifies theprocess by bringing IT and OT together on to a single platform. Raw
data collected from OT devices can be sent to business applications via
automated workflows.

A digitized cloud platform with integrated
workflows puts you in control of yoursupply chain, allowing you to build digitally
mature solutions and be proactive rather
than reactive to sudden market changes.
Our solution moves you closer to being a data driven organization,
providing you with meaningful insights in real time to take the right actions.
Additionally, creating a digitized cloud platform with integrated workflows,means that you can start to build digitally mature solutions that shift you
from being reactive to proactive, enabling you to develop new businessmodels and to be a disruptor in your market.

Improve agility—respondfaster to customers, partners,and competitors
A new level of agility is required to enable you to respond to suddenchanges in consumer behavior, supply chains, and market conditions.
Consumers expect personalization, more product choice, and overalla better customer experience. It’s now important for manufacturers
need to look beyond what you produce, and consider how you
engage with and sell to your customers. During the pandemic, manyorganizations realized they were simply not agile enough to rapidly
respond to sudden changes in consumer behavior. It’s no longer
acceptable to respond within months, Direct-to-Consumer channels(D2C), distributor channels, and new products or services need to bedelivered within days and weeks. Manufacturing has changed forever.
But the challenge is legacy Enterprise Resource Planning (ERP)
applications are too slow, complex, and costly to modify. You know
you need to move your ERP application to a cloud platform to realize
the business benefits of agility and flexibility, but ‘rip and replace’is not an option. Fujitsu and ServiceNow enable manufacturers toconnect silos, streamline processes and accelerate innovation. Ourcloud ERP solution, Stanza, extends the value of your investment in
the Now Platform by enabling you to optimize and transform businessprocesses, from sales to inventory management and fulfillment. It
seamlessly integrates with your existing ERP system so that you get

the agility and flexibility of a native cloud ERP solution without having torip and replace it. With Stanza you can respond to rapid shift in consumer
behavior: establish a D2C channel; launch a new product; or directly connect
to a specialist logistics company to deliver a better customer experience.
Our pre-built automated workflows enable you to respond to customer
demands with speed and efficiency. If your company is considering moving
ERP to the cloud, Stanza on the Now Platform offers a simpler and morecost effective approach.

Our pre-built automated workflows make iteasy for you to improve the efficiency andspeed of your response to customers.

Simplify inventory managementwith a single real-time viewof what’s in stock
Too much inventory creates havoc on your bottom-line, andtoo little you fail to meet revenue targets and risk losing
customers. Inventory management is usually complicated bymost manufacturers having multiple inventory systems dispersed
across many warehouses making it difficult for your customers,
staff, and partners to get accurate visibility of stock levels.
Without real-time visibility of stock, it isn’t possible to accuratelyplan or allocate stock to customer orders, nor is it possible tooptimize inventory levels.

Empower employees to better servicecustomers with a single view of instock inventory.

Stanza easily connects your entire Supply Chain network,
providing real-time visibility of stock levels across disparate
inventory systems from a single screen. Inventory optimization is
simplified with automated reorder point planning, which means
you are more likely to satisfy both customer and partner demand.
Your Customer Service Agents (CSAs), will have real-time visibilityof what’s in stock, so when they are dealing with a customer
query you can empower them to process returns, check productavailability and create new orders.

Get serious about delivering
the best employee experience
The pandemic highlighted the need for your employees to beable to work safely and effectively from anywhere, perhaps more
importantly, it proved that employees can not only be productive
working from home, they can also have a better work life balance.
As a result, manufacturers are rethinking their workforce strategies
to permanently include remote working and flexible working
models. Additionally, the more forward-looking manufacturers
are realizing that offering flexible and remote working makes
them more attractive as an employer and removes geographicalboundaries when searching for talent.
Manufacturers know that events can suddenly occur that require
workers to stay away from the factory, in this situation employees
need access to the applications, data, and assets they need tokeep production high and remotely commission and decommission
production lines in response to market demands. However, there is
far more to transforming the workplace than enabling remote work.
Manufacturers are considering how to embrace AI and automation
technologies to drive workplace productivity; how to encourage
creativity through better collaboration; and importantly how to drive
culture change to make the best of employees’ abilities.
Fujitsu is recognized as a leader in workplace transformation,
both in terms of our vision and ability to execute. Our focus is on

Collaborate from anywhere and increase
productivity by automating repetitive tasks.

delivering a great employee experience, delivering innovative solutions
that empower your workforce to work securely, safely and productively
from anywhere. Together with ServiceNow, we improve user adoption of
new applications and technology through a better user experience. We
know how to help you get the most out of your ServiceNow platform. We
can show you how to replace repetitive, mundane and manual tasks withstreamlined, automated workflows, and importantly, we know how to takeyour employees on the journey with you. Your employees will be able tocollaborate freely and have access to the tools they need to innovate faster.

Conclusion
For manufacturers digitization is now mission critical.
Manufacturers are rethinking their supply chains andreprioritizing digital transformation initiatives in responseto global challenges. As a leading global manufacturer,
Fujitsu gets that digitizing provides you with the simplicity,agility, and flexibility in operations you need to succeed.
ServiceNow makes digital transformation significantly
simpler with the Now Platform, with pre-built workflows,
and application interfaces to legacy systems. Fujitsu brings
an extensive range of manufacturing solutions to this industry
leading platform, from predictive maintenance and processvisualization for the factory, cloud ERP for distribution, toenhanced employee experience and engagement capabilities
across the supply chain. Our solutions will dramatically reduce
the time it takes for you to digitally transformation yourmanufacturing processes, empowering you to build the agile
and flexible organization you want to be.
Digital transformation offers manufacturers resilience, agility,and flexibility in operations. Fujitsu and ServiceNow together
help you digitally transform faster and more successfully.
For more information, visit
https://your.servicenow.com/fujitsuservicenow