Back To Contents

Management
Message

Introduction

Invisible
AssetsCompass2030
Vision and Strategy

How We Create Value

TCFD

Corporate
GovernanceBusinessOverview

Financial Data

Sustainability

Promoting sustainability and contributing to the realization of the SDGs
The Tokyo Gas Group’s approach to promoting sustainability is to create social and financial value by solving social issues through our business activities, and to carry out an enduringcorporate management in order to contribute to the sustainable development of society. Taking this approach, we are working on materiality (key sustainability issues) through ourbusiness activities, with the aim of broadly contributing to the realization of the SDGs.
Tokyo Gas Group’s approach topromoting sustainability
Expectations
and requests

Stakeholders

Social value

Businessactivities

Provisionof value

Financial value

Value creation

Profit making

Contribution

Sustainable developmentof society

Sustainable development of society

Relationship between materiality (priority issues in terms ofsustainability) and the SDGs

Specifying Materialities
HighExpectations fromstakeholders

Leadership in the effort
to achieve Net-Zero CO2
as a leading company
dealing in natural gas

Materialissues

Climate changeAccess to energy
Safety and disaster preparedness
Creation of customer value
Resource efficiency and recycling society

Sound relationships
with society
Social impact of theorganization and business

Diversity
Satisfaction through work and labor productivity

High

With reference to theguidelines, issues to beconsidered are evaluated by
two axes: “Expectations
from stakeholders” and“Social impact of theorganization and business,”
and then specified asmateriality (key sustainability
issues).

Establishment of relationships with communities

Actions as a responsible
company

Supply chain management
Information security
Governance and compliance*The relationships portrayed above are subject to revision, as needed, according to changes in the Tokyo Gas Group’s initiatives.

Examples of initiatives
Establishment of highly-resilient infrastructure

Launch of rental management support
service “Mamo ROOM”

House cleaning service

The gas supply network of Tokyo Gas is very resilient
to disruptive floods and power outages. In fiscal 2019,
when Typhoon No. 15 and No. 19 broadly hit our supply
area with ferocious rain and wind, our supply network
was not severely damaged. Subsequently, in fiscal
2020, we formulated a plan concerning wind and flood
damage in the business continuity plan (BCP).

“Mamo ROOM” is a service to install sensors indoors for bathrooms and other places in rental
housing for the elderly and to notify the rental
management company and the resident’s family
members when doors have not been opened orclosed for a certain period. This contributes tosafer living for single elderly people.

The high-quality cleaning service provided by staff who
have passed a training program conducted by Tokyo Gas
is intended to alleviate customers’ cleaning tasks andhelp create freer time. In Japan, where the houseworkburden is still mainly borne by women, awareness andassessment of housework through this housework
support service will help to contribute to gender equality.

Tokyo Gas Integrated Report 202120