EMC CUSTOM PARTS
RETENTION SERVICEEMC CUSTOM PARTS RETENTION
Subject to customer’s payment of an EMC® then current annual program fee (“ProgramFee”), EMC Custom Parts Retention enables a customer to pay EMC a reduced spareparts list price (as detailed below) for certain EMC hardware parts that the customer
does not return to EMC as required pursuant to the terms and conditions in theapplicable EMC’s warranty and/or Support Option maintenance contract. EMC Custom
Parts Retention assists customers who require the ability to retain defective hardware
parts for disposal in accordance with the customer’s security and privacy policies. The
scope of EMC Custom Parts Retention and the eligible EMC Products and parts arespecified below.

EMC CUSTOM PARTS RETENTION REQUIREMENTS
Customer must have a current EMC warranty or EMC Support Option maintenancecontract in place for the specific EMC Product as a prerequisite for the purchase ofEMC Custom Parts Retention.
Customers must have a current EMC Service Account Manager (SAM) contract in place
as a prerequisite for the purchase of EMC Custom Parts Retention.
Customer must pay the annual Program Fee in full and in advance. The Program Fee isnon-refundable.
In addition to the Program Fee, Customer shall pay EMC’s then current spare parts list
price for any covered parts which are not returned to EMC during the applicable
quarterly billing period at the reduced price specified on the applicable EMC quotation.
Such fees are non-refundable.
Custom Parts Retention is available for purchase in increments that are coterminous
with the EMC warranty or EMC Support Option maintenance contract term of thespecific EMC Product.

SCOPE OF EMC CUSTOM PARTS RETENTION
The eligible EMC Products and parts are specified below.
EMC Custom Parts Retention is subject to the terms and conditions specified in theapplicable EMC warranty or Support Option maintenance contract (the “Agreement”) as
modified by this document. Under EMC Custom Parts Retention, the terms andconditions of the Agreement are modified as follows:
Subject to EMC’s receipt of full payment of the annual Program Fee, an EMC SAM will
track the eligible parts, which are covered by a then current Custom Parts Retention
contract. Within ten (10) days of the beginning of each calendar quarter (April 10, July
10 and October 10 and January 10), EMC shall provide a written report to customer,
which identifies the eligible parts that were not returned to EMC during the preceding
quarterly period along with an EMC invoice for all such unreturned parts.

HANDOUTCustomer will pay EMC’s then current spare parts list price for any covered parts which
are not returned to EMC during the applicable quarterly billing period, at the reduced
price specified on the applicable EMC quotation.
Provided that Customer has paid the annual Program Fee and the EMC spare pricespecified on the EMC quotation for such unreturned party, the customer is not
responsible for returning to EMC a defective hardware part that is covered by a current
EMC Custom Parts Retention contract, which is replaced as part of EMC’s warranty or
maintenance support on the EMC Product. A retained hardware part covered by EMC
Custom Parts Retention shall become the property of the customer, and the customer is
responsible for the security and disposal of such retained hardware part.
In the event of a conflict between the terms and conditions of the Agreement and thisdocument, the terms and conditions of this document shall prevail with respect to thesubject matter herein.

ELIGIBLE EMC PRODUCTSAvamar® Data StoreIsilon® Equipment

Atmos® Equipment

VMAX® Family Equipment

Celerra® Family Equipment

VNX® Family Equipment

Centera® Family Equipment

VNXe® Family Equipment

CLARiiON® Family Equipment

VSPEX® Blue

Data Domain® System

VxRack Node

Disk Library for Mainframe (DLm)VxRailDSSD D5

XtremIO® Equipment

ECS Appliance Equipment
Greenplum® Data Computing Appliance(DCA)

XtremSFCONTACT US
To learn more, contact your local
representative or authorized reseller.
Copyright © 2016-2017 Dell Inc. or its subsidiaries. All Rights Reserved. Dell, EMC, Dell EMC and other trademarks are trademarks of Dell
Inc. or its subsidiaries. Other trademarks may be the property of their respective owners. Published in the USA.
H14895.2
EMC Corporation believes the information in this document is accurate as of its publication date. The information is subject to change
without notice.
Rev. June 20, 2017