Sustainable OfficeTransformation for
Future of WorkNTT Data Asia Pacific
15 Jan 2024

November 2023

© 2023 NTT DATA, Inc. | NTT Ltd. and its affiliates are NTT DATA, Inc. companies.
Sensitivity Label: GeneralSummary
The NTT Data Singapore Office Integration Project, led by NTT DATA Asia Pacific, marks a significant
shift towards a cloud-first, efficient workspace, we achieved a 42% cost reduction through data center
migration to Azure cloud and efficient IT asset management, integrating over 880 employees into 3locations. At Aperia Office, a modernized workplace, we also enhanced meeting spaces, health monitoring,and sustainability, leading to a 92% workplace satisfaction rating.
This transition has led to a 30% reduction in energy consumption, saving 1,000,000 KWh per year.
Complementing our Zero-to-Landfill policy, we've ensured secure and responsible IT asset disposal,
highlighting our commitment to sustainability.
The project also fosters a diverse and inclusive work environment, while enhancing cybersecurity with zerotrust security and centralized IT operations.
In Oct 2023, we were awarded “The Asian Experience Awards 2023 Singapore Digital Experience ofthe Year” and “Technology and Singapore Employee Experience of the Year” for our initiative of using
a cloud-based strategy and providing our people with a much more innovative workplace amidst theproblems encountered during the pandemic.
Overall, this initiative serves as a comprehensive model for future-proofing workplaces in terms oftechnology, sustainability, diversity, and security© 2023 NTT DATA, Inc. | NTT Ltd. and its
affiliates are NTT DATA, Inc. companies.
Sensitivity Label: General2

Background
NTT DATA Singapore’s Aperia office transformation was part of a wider office integration project in APAC that involved a 3-year master plan andstrategy of our Singapore-based employees from 10 offices (sites) and 6 business entities (NTT Cloud Comms, NTT Singapore, NTT APAC,NTT Group, GDC, SCoE, Emerio (ACDC), and integrated into 3 (Aperia, Ubi and Serangoon Data Center).

Technology history:

Challenges:•Previous technology model was largely based on on-prem.
Lots of physical servers and routers onsite.

•Network points and on-prem CUCM IPPBX with IP hardphones was used to support 80% of the workforce that is on
fixed desk mode.

November 2023

© 2023 NTT DATA, Inc. | NTT Ltd. and its affiliates are NTT DATA, Inc. companies.

3Sensitivity Label: General•Due to COVID and the lockdowns from 2020 to 2022, theonly option was for employees to work from home, theproject team took the opportunity to align and execute thefinal phase of the master integration strategy to design andtransform the offices with a modern, alluring and relevant feelto the new expectations and workstyle of what a post
pandemic office should be.

•Effectively integrate more than 880 employees to the Aperia
office and a back office in Ubi without risk of overcapacityand negative impact to employee experience. This is also
made possible with a new way of work policy introduced inlate 2021.

The Plan, Policy andDesign:

November 2023

© 2023 NTT DATA, Inc. | NTT Ltd. and its affiliates are NTT DATA, Inc. companies.

4Sensitivity Label: General

The Plan, Policy and Design:
Global policy for our new operating model
NTT DATA Singapore’s Aperia office transformation
was part of a wider office integration project inAPAC that involved a 3-year master plan andstrategy of our Singapore-based employees.
From 10 offices (sites) and 6 business entities:• NTT Cloud Comms,• NTT Singapore,• NTT APAC,• NTT Group,• GDC, SCoE,• Emerio (ACDC)
Integrated into 3:• Aperia,• Ubi• Serangoon Data Center

November 2023

© 2023 NTT DATA, Inc. | NTT Ltd. and its affiliates are NTT DATA, Inc. companies.

5Sensitivity Label: General

Guiding Principles for Formulating the New Workplace

November 2023

© 2023 NTT DATA, Inc. | NTT Ltd. and its affiliates are NTT DATA, Inc. companies.

6Sensitivity Label: General

Singapore Office Integration Plan
The new consolidated portfolio

November 2023

© 2023 NTT DATA, Inc. | NTT Ltd. and its affiliates are NTT DATA, Inc. companies.

7Sensitivity Label: General

The New Space Arrangement
Setting a new standard for our future-proof workplace, addressing different needs and newcollaborative work style. The same model can be applied to all new workplaces with different sizes forthe respective zones.

November 2023

© 2023 NTT DATA, Inc. | NTT Ltd. and its affiliates are NTT DATA, Inc. companies.

8Sensitivity Label: General

High level space allocation
Instituted a new 60:40 ratio of work from office vswork from home.
The team redesigned the office space based on the mix of roles andfunctions and their needs for a dedicated office space. For i.e.,
Finance/HR and IT whose nature is more administrative and onsitebased would require a good percentage of fixed desks compared toclient-facing roles where agile seating arrangements would suffice.

Change management:
A dramatic shift to a more agile-centric design. Ratio of agile seating
to fixed desk is now 85:15 compared to 20:80 prior to thetransformation.

November 2023

© 2023 NTT DATA, Inc. | NTT Ltd. and its affiliates are NTT DATA, Inc. companies.

9Sensitivity Label: General

New demarcations of office space to cater for:• Team collaboration: Collaborative tables with large monitors. Meeting rooms
with digital whiteboard functionality. Improved room booking experience.
• Agile workspace: Both low and high tables with monitors that you can easily
dock and connect.
• Booths/pods: that allow one the privacy to conduct important or confidential
calls without the need to book a big meeting room.
• Meeting resources: Improved utilisation of meetings rooms via a moreintuitive room booking system. Enhanced video meeting experience withnew features that includes user-count that supports the automated detectionof vacant rooms. Simplifying the video meeting experience with integration
to Microsoft teams room.
• Staff wellness: introduction of work-exercise bicycles, a games and karaokeroom and enhanced wellness rooms for user to take a break in the course of
their work.

November 2023

© 2023 NTT DATA, Inc. | NTT Ltd. and its affiliates are NTT DATA, Inc. companies.

10
Sensitivity Label: General

Sustainability Outcomes
Furniture Reuse & RecycleReused Recycled Relocated & Modified
65% of the office furniture were reused, recycled,
relocated and modified where necessary insteadof procuring new furniture.

Energy Saving

Employee Health & Well-being

Only green mark approved lightings and airconditioning with motion detecting sensors are
selected for all meeting rooms and pocket auxiliary
spaces for those who work late and when building
central aircon shuts off at 6pm daily.

Implemented staff wellness programs in the office
after people return from the pandemic to improve
employee morale and well-being.

• Office lightings are also programmed to switch off
by 7pm daily and one can operate the hourly
function if they are still in the office. This isdesigned in zones to further save on electricity.
• Duplex printing as default in all printers, 50%savings.
• Default printing in draft mode, 30% savings on
printing cartridges

November 2023

© 2023 NTT DATA, Inc. | NTT Ltd. and its affiliates are NTT DATA, Inc. companies.

11Sensitivity Label: General• Clean Desk policy in the office after people return towork post-pandemic offers several benefits,
including maintaining a hygienic and desirable
condition of the office. This policy not only enhances
the security of files and belongings but also
contributes to an improved user experience in theworkplace.
• Introduction of work-exercise bicycles, a games andkaraoke room and enhanced wellness rooms foruser to take a break in the course of their work.

Digital Workplace Plan

November 2023

© 2023 NTT DATA, Inc. | NTT Ltd. and its affiliates are NTT DATA, Inc. companies.

12Sensitivity Label: General

Digital Workplace Plan: focus on productivity, UX and Optimization
A digital workplace plan based on 5 key pillars with a focus on improving and optimising user experience anddriving productivity is central to the technology aspects of the Aperia office transformation.

Intelligent
Network
Strong backend networkand seamless accesswith monitoring

November 2023

Bandwidth
Premium
Dedicated internet
bandwidth with end-toend QoS

Data Analysis IoT& Optimization
Continue improve of theworkplace© 2023 NTT DATA, Inc. | NTT Ltd. and its affiliates are NTT DATA, Inc. companies.

13
Sensitivity Label: General

Voice & VDO
Collaboration
Hybrid collaboration fromoffice, homes and publicplaces

Connect
Workspace
Coworking space andcollaboration tools forinternal and external
employees

BandwidthPremiumIntelligent Network
Strong backend network and seamless
access with monitoring

Network is backbone for the Digital workplacesolutions for the consistent performance andproactive monitoring.
We have planned with simplified infrastructure
and centrally managed cloud platform withautomation.
This is based on the Cisco Merkai with new
WiFi6e capabilities that helps to improve thenetwork performance in the workplace.
• Migrated on-prem applications to the Azurecloud.
• Deployed Meraki cloud solution.
• Monitor AP, bandwidth utilisation and QoS.
• Cisco ISE for security. Device security.
JAMS for endpoint management.
• SPLUNK: for network management URI.
Network traffic monitoring

November 2023

Dedicated internet bandwidth with end-toend QoSPremium dedicated internet bandwidth withend-to-end Qos.
For Digital workplace solutions, it is important tohave centralized solution which is based on
SaaS model with intention to reduce the onprem footprint and faster adoption in thecountries with minimum infrastructure.
The Bandwidth plays the key role on the SaaSmodel, and it must be dedicated and premium
internet bandwidth with high SLA. We areleveraging our own NTT Internet circuits in all
available locations.
Using our own SD-WAN platform. Currently
Cisco based but moving to Silverpeak.

© 2023 NTT DATA, Inc. | NTT Ltd. and its affiliates are NTT DATA, Inc. companies.

14
Sensitivity Label: General

Data Analysis IoT &Optimization
Continue improve of the workplace

It’s the continuous improvement of the life cyclein the workplace with Analysis of the utilization,
consumption, performance, and feedback. Oneof the biggest challenges in the MNC companyis the central visibility of all the office
workplaces. The solutions that we are putting
together with our vendors is to provide thegood central reporting for the optimizationand sustainability. This is also continuous
learning cycles for us on how to keep on
improve the workplace for our employees.
Continue improvement of the workplace. Datato capture such as:• Occupancy• Air quality, temp, humidity.
• Network performance: Internet and hotspot
availability (part of continued optimisation)

Voice & VDO Collaboration

Connect Workspace

Hybrid collaboration from office, homes
and public places

Coworking space and collaboration tools
for internal and external employees

Hybrid collaboration experience from office, home and public places.
As the covid-19 pandemic changed the working environment and wehave noticed the focus needed on the hybrid collaboration. We havedecided to move away from traditional PSTN to MS Teams PSTN whichworks well for employee to use it from anywhere and any devices.

We have focused on the “Smart office” with integrated technology toconnect with various workspace for the seamless access and provide theinformation incl. Wayfinding, Booking, Occupancy & Environmental
monitoring. Cisco Spaces is the solution that helps on this area. It’s also
added value to Sustainability on the reporting and further optimization ofthe office spaces with automation and IoT devices.

Video collaboration plays key roles in the hybrid collaboration especiallyfor remote team meetings, workshop, partner events and customer
meetings. The solution is implemented with Cisco and other technologies
based on theMicrosoft Teams Room (MTR) meeting room size andrequirements. It helps to connects seamlessly with Teams, Cisco, Googleand Zoom meetings used by the various customers and partners.

We also focused on the collaboration tool for the employee which is verymuch required to use the workplace in most effective way includes hotdesk, meeting room booking & VMS. This may vary for the organization
with their business models, working culture and prioritization. It also
important to consider the employee feedback when putting the solution in
the workplaces to understand the pain points and address those gaps.

••••

Microsoft PSTN. Teams adoption. Removed all network points.
Singapore office had 1000 DID. Now reduced to 200 DID.
Decommissioned 5 ISDN lines from 6.
Video rooms using Cisco for their high-end cameras and endpoints but
connecting to MS Teams• MS teams is the defacto collaboration and meetings tool deployed
across the workforce.
November 2023

© 2023 NTT DATA, Inc. | NTT Ltd. and its affiliates are NTT DATA, Inc. companies.

• MAPIQ for workspace management. Time resource management.
• Konica cloud printing. Connect to the closest connected printerregardless of which country you are in.
• Digital signage for welcoming new hires, announcing work
anniversaries, etc. (Appspace)• Visitor management system: (ProxyClick)• Meeting room booking system: (Nexlabs)
15

Sensitivity Label: General

Sustainability Outcomes
Energy saving throughCloud Modernization
Singapore Data Centre
decommission and migration toAzure• Multi-phase project todecommission multiple racks in
the Singapore data centre.
• Consisted of a Physical to virtual
on-prem migration and virtual
workload migration to Azure• Power reduction achieved via
the virtualization and migration tocloud• Power energy savings achievedof 1,000,000 Khw/Year• Power cost savings achieved of$300k USD/Year

November 2023IT Asset Disposition(ITAD)IT asset disposal management
ensured compliance risk free andavoid data breaches, regulatory
non-compliance, and reputational
damage. Data Security
safeguarding sensitive data
throughout the IT asset lifecycle,
including at disposal. We managed
via an outsourced partner the asset
inventory, data sanitization, andoverseeing the ITAD process.

© 2023 NTT DATA, Inc. | NTT Ltd. and its affiliates are NTT DATA, Inc. companies.

Optimize Space
Utilization and CO2
footprint

Health and Safetymeasures

Cisco hardware can act assensors for occupancy, airquality, temperature, humidity andmore. The data and insights
companies gain from Cisco Spaces,
can help identify and optimize
energy inefficiencies and makeinformed decisions to reduce realestate carbon footprint too. Meraki
smart cameras – to reduce truck
rolls, meaning less reasons for
IT/engineers to travel to site etc.

After COVID-19 pandemic, theemployees are more concern about
their health when working from office
and it is important to keep theworkplaces clean with information
shared like air quality, temperature,humidity and occupancy levels of theworking environments.

16Sensitivity Label: General

The Singapore Office Integration Project serves as
a visionary model for addressing several criticalissues in the future.
The transition to a cloud-first approach and intelligent network integration demonstrates amore agile and cost-efficient workspace strategy, which can be vital for companies aiming toadapt to rapidly evolving work environments.
The emphasis on sustainability, including reusing furniture and practicing Facilities
Management (FM) sustainability, sets an example for environmentally responsible corporate
practices. This can inspire other organizations to prioritize sustainability, reducing theirecological footprint.
The commitment to diversity and inclusion in office design promotes a more inclusive andequitable work culture, a key aspiration for companies striving for social responsibility andequal opportunities.
Incorporating zero-trust security and centralized IT operations showcases advanced
cybersecurity practices, essential in an era of increasing digital threats and remote work.

This initiative demonstrates a holistic approach to future-proofing
workplaces, addressing technology, sustainability, diversity, and security
concerns – a valuable blueprint for organizations navigating thechallenges of the future.
November 2023

© 2023 NTT DATA, Inc. | NTT Ltd. and its
affiliates are NTT DATA, Inc. companies.
Sensitivity Label: General17

Reference
NTT DATA Inc. bags the Digital Experience and Employee
Experience of the Year awards | Asian Business Review

NTT's intelligent workplace gets thumbs-up from employees |NTT (global.ntt)

Why app rationalization matters in the multicloud era (global.ntt)November 2023

© 2023 NTT DATA, Inc. | NTT Ltd. and its affiliates are NTT DATA, Inc. companies.

18
Sensitivity Label: GeneralSensitivity Label: General