Partners in crime
stopping

This Australian police force provides
a range of policing services 24hours a day, seven days a week tokeep citizens safe. Thousands ofemployees work across over 100
police stations.

Behind the scenes, Australian law
enforcement agencies use innovativetechnology to ensure the safety of the public
as well as coordinate the force in the mostef ficient ways. Even frontline of ficers needaccess to backend systems when dealing
with any crime from firearm to vehicle
related. Over 20 years, Fujitsu has been atrusted partner of this Australian policeforce, delivering several unique solutions to
help a trusted society thrive. With public
safety a key customer industry, Fujitsu has
the experience to increase ef ficiency ofoften lifechanging processes. Fujitsu aims
to create a resilient society in which people
can live in peace and prosperity, and its workwith this customer centres around that goal.

Upgrades given the green light
Expiation back-of fice systems integration
At the turn of the century, technology was improving
rapidly, but road accidents were unfortunately stillcommonplace with hundreds to thousands of crashrelated injuries and fatalities recorded annually. This
police force saw the opportunity to improve their red
light and speeding expiation process by partneringwith a technology provider who was interested andexperienced in improving public safety. The of fences werebeing detected under various scenarios using disparate
equipment and technology from multiple vendors andprocessing them involved using several separate internaland external systems. The customer lacked technologythat was responsive to legislative and emerging businessneeds. Fujitsu was engaged to develop, transform andintegrate the back-of fice systems to be more centralised.
Fujitsu designed bespoke applications and services tointegrate the multi-vendor systems with back-of fice, andthe external with internal systems. The solution included
a SQL Server back-end repository for incident records,
camera management and configuration. Photos anddocuments would be stored using Micro Focus ContentManager, and a portal was created for the public to accessthese photos of their alleged traf fic of fences and submit
review requests. Internal applications were also createdfor system health checks, configuration, and reporting.
The system has been resilient, meeting evolving business,technology, and modernisation requirements. There
has been a massive increase in ef ficient throughput ofincidents, increasing safety on local roads, and a smootherexperience was delivered for users – both police andpublic. Evidence and records are preserved securely andreliably, importantly allowing for more trust in society
through transparency to the public. The customer’stransition to more modern operations was rapid andpainless.

In for a penny, in for an impound
Clamping and Impounding Processing System
Another opportunity arose for Fujitsu to partner withthis customer in 2009. Every day, the force processed
impounded and clamped vehicles across police stations
and impound yards. They dealt with the coming, goingand destruction of vehicles in accordance with relevant
legislation. However, it was proving dif ficult to coordinate
up-to-date vehicle information across the jurisdiction
at the various stages of the impound-release-dispose
cycle. Unhelpfully, relevant external services could noteasily access impound information and help process longterm outstanding impoundments. These issues resulted
in dif ficulty of processing even those vehicles that wereimpounded correctly and within the regulations of statelegislation. The removal of unsafe vehicles from local
roads was being severely hindered.
To help free up staf f time and smooth the impoundment
process, Fujitsu proposed and created the Clamping andImpounding System (“CLIPS”) web application with

C# code-behind and a SQL back-end database, secured
through Active Directory roles. CLIPS allows authorised
users to enter, view, update, and report on vehicles andimpoundment yards, while a C# secondary service
application performs daily batch processing and status
updates. CLIPS also generates statements and notices
for court hearings and clients. Ongoing support with adedication to public safety has been provided by Fujitsu,
responsive to legislative and business requirements.
Fujitsu was able to accelerate its impact in the public
safety arena with CLIPS, enabling the police force to utilise
accurate, real-time information with minimal labour fromstaf f thanks to its new background processes. Reduced
cost, time, and ef fort to retrieve, collate and update
information on vehicles, owners and yards allows sameday decision making, quickly releasing more vehicles either
back to the owner or into the compounder. With lesstime spent on system admin, police force employees candedicate more time to investigations and services which
require a human’s judgement.

Helping the police with their enquiries
SearchLite frontline technology
At any point in the field, a police of ficer may require accessto back-of fice information on people, addresses, vehicles,firearms and more. In 2016, the force knew that of ficers
utilising mobile devices should be able to also accessinformation on the go. While large in-car data terminals werebeing used in police vehicles, this format was not suitablefor deployment to small hand-held mobile devices. For safe
use in fast paced and even dangerous situations, the mobile
UI needed to be intuitive, with ef ficient navigation to secure
information.
Fujitsu worked locally with frontline of ficers and otherstakeholders to workshop use cases, user stories and UIdesign. They came up with a web-based Java solution: a thinmobile web application accesses an Apache Tomcat hosted
web application which manages the UI. The use of GoogleWeb Toolkit and Sencha Touch mean it is also accessible
from a desktop browser. With five levels of security, onlyauthorised users can access backend systems and find data
related to persons of interest, vehicles, firearms, warrants
and more.
In the years since its introduction, the solution, named“SearchLite”, has been used ef fectively by frontline of ficers,
and a follow-on enhancement project built in additional
capability including maps, and updates to person, firearm,and vehicle details. The technology has also been refreshedto support Tomcat9 and Windows Server 2019. With
SearchLite, of ficers on the front line can now easily accessback-end information via an intuitive mobile interface,speeding up investigations greatly.

The usual suspects
Through their multi-decade relationship, Fujitsu and thiscustomer have tackled several technological challenges
together, from road safety- to HR-related. Fujitsu’s keenbusiness-wide interest in seeing a safer global society
has been both proven and heightened with its innovative
solutions for the policing industry. Fujitsu continues towork side by side with this customer as well as more public
safety organisations to promote a more trusted society. The
services provided have been able to impact not only thefrontline police force, but everyday people from pedestrians
to data analysts, making life safer and easier for countless
Australians.

Chris and the middleman
21

Chris Middleware Services
By 2015, Fujitsu and the customer were enjoying atrusting relationship that greatly benefited society
with ef ficient new policing systems for increased
safety and security. However, the client’s Human
Resource Management System (HRMS), although
not utilised by field of ficers, was also due for a major
update. The current system was based on technology
commissioned in 1992. The HRMS interfaced with several
other mainframe and modern applications to include
workforce, identity and learning management. It hadprovided HR management and payroll capability for allstaf f, plus external users, but was now severely outdated,
af fecting day-to-day operations. It was decided totransition from the legacy system to Chris21 payrolland HR software, but each application would have to
be manually reconnected, negatively impacting themigration.
The customer needed existing systems to remainunchanged and uninterrupted, so Fujitsu assisted byintroducing interface middleware that would provide
the conduit between Chris21 and the existing systems.
The middleware was implemented across eight
independent adapters, each providing input validation,
data transformation, and Oracle Service Bus message
publishing and consumption. The customer’s existing
Go-Anywhere Managed File Transfer system was to be
used to transfer files to and from adapters. The projectutilised DevOps and the GitLab CI/CD pipeline, ensuring
ef ficient deployment.
By introducing Chris21 middleware, Fujitsu helped tominimise the impact and scope of the Chris21 migration
project. The new architecture is scalable, distributed,
and adaptable to change, with Fujitsu providing ongoingsupport and consultancy to keep essential services
available to support ongoing policing processes.
The system integration avoided tight coupling withseparation of concerns mapped to adapters, meaningchanges related to one system flow do not impact othersystems. The new business application allows users to
run batch processing and file extracts over realtime,ensuring the most up to date information is available for
HR and payroll management.

www.fujitsu.com/au

Good data, bad data
Leave Mismatch Query Tool
The police force employed over 6,000 workers acrossa wide variety of skillsets and occupations. There
were two HR systems in use, with discrepancies
between them. These dif ferences had the potential
to cost millions of dollars in incorrectly paid leave.
Until Fujitsu’s engagement in 2018, identifying
mismatches in leave was performed manually,
and with so many employees and locations, any
information discovery and corrections were dif ficult
to implement.
Fujitsu was able to architect a C# application that
identifies and reports incorrect or missing leavedata from reports taken from each of the twosystems. The tool is deployed using a desktop
support application to stations and sites across thepolice force’s jurisdiction. Using the Excel report theLeave Mismatch Query Tool generates, leave can becorrected in the respective HR application.
Years’ worth of data has been analysed using theLMQ Tool. The police force continues to use it
monthly, reducing an error prone manual task fromdays of ef fort to under 10 minutes, and with greateraccuracy. Not only does this hugely decrease financial
risk, but it also frees up employee time from tediouswork. Fujitsu’s business application directly addressed
the customer’s issue, transforming HR operations
and automating an otherwise cumbersome andtime-consuming task. Although crime never sleeps,
members of the police force can now accurately
book time of f!

enquire@fujitsu.com