HTC VIVE COSMOS PRODUCT - 2 YEAR LIMITED WARRANTYNew Zealand
PLEASE READ THIS LIMITED WARRANTY CAREFULLY TO UNDERSTAND YOUR RIGHTS AND OBLIGATIONS. THIS
LIMITED WARRANTY CONTAINS A MANDATORY ARBITRATION CLAUSE WITH A CLASS ACTION WAIVER.
BY USING YOUR HTC PRODUCT OR ACCESSORY, YOU AGREE TO THE LIMITED WARRANTY, INCLUDING THE
MANDATORY ARBITRATION CLAUSE AND CLASS ACTION WAIVER BELOW.
OUR GOODS COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN AND NEW ZEALAND
CONSUMER LAW. YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A MAJOR FAILURE AND FOR
COMPENSATION FOR ANY OTHER LOSS OR DAMAGE. YOU ARE ALSO ENTITLED TO HAVE THE GOODS REPAIRED OR
REPLACED IF THE GOODS FAIL TO BE OF ACCEPTABLE QUALITY AND THE FAILURE DOES NOT AMOUNT TO A MAJOR
FAILURE.
THE BENEFITS OF THIS WARRANTY ARE IN ADDITION TO ANY OTHER RIGHTS AND REMEDIES OF THE CONSUMERUNDER A LAW IN RELATION TO THE GOODS OR SERVICES TO WHICH THE WARRANTY RELATESTHIS PRODUCT IS FOR PERSONAL, NON-COMMERCIAL USE ONLY.
WARRANTY COVERAGE IS VOID IF USED FOR COMMERCIAL OR NON-PERSONAL PURPOSES (INCLUDING BUT NOT
LIMITED TO: RENTAL, PAY-PER-PLAY, ARCADE … ETC.)
DEFINITIONS
The following definitions apply to this Limited Warranty:
1. “Accessory” or “Accessories” means other secondary component(s) that are supplied with the Product at thetime of sale and included in the box, which may include the Headset cable, USB 3.0 cable, DisplayPort cable andPower adapter; provided that these Accessories were manufactured by or for HTC and can be identified by the“VIVE” or “HTC” trademark, trade name, or logo affixed to the to the component, if present, as originallysupplied.
2. “Normal Use Conditions” means common end-user use under normal home conditions in accordance with theUser Manuals (User Manual as defined below) and instructions provided with the Product or Accessory or
posted on-line (www.vive.com/support).
3. “POP” means the Proof of Purchase document for the original sales of this Product, it may be the Sales Invoiceor Receipt issued by HTC or HTC authorized Retailers.
4. “Product” means the HTC VIVE COSMOS virtual reality system, which includes the head mounted display (VIVECOSMOS Headset), link control box (VIVE COSMOS Link Box) and handheld controllers (VIVE COSMOS Controllers)
provided in the box at the time of original purchase from an authorized Retailer or directly from HTC.
5. “Retailer” means a business that sells Product directly to end users, including those with a physical and/or online
presence.
6. "User Manual” means the user instruction materials (e.g. user guide, quick start guide and safety guide
documents) packaged with the Product or Accessory or posted on-line.
7. "Warranty Period for Product and Accessories" means twenty-four (24) months from the date You purchased
the Product from HTC authorized Retailer or directly from HTC.
8. “You” or “Your” means the original purchaser and/or original end-user of the Product.
WHAT IS COVERED BY THIS LIMITED WARRANTY?
During the Warranty Period HTC warrants that the Product or Accessory will be free from defects in material andworkmanship if used under Normal Use Conditions.

Page 1This Limited Warranty is given only to You, and may not be sold, assigned, transferred, or given in full or in part to any
subsequent purchaser or acquirer of the Product or Accessory or any other person.
Consumer guarantees and statutory warranties may provide you with additional or different legal rights.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
This Limited Warranty does not apply other than to the Product or Accessory. It therefore does not apply to any nonHTC equipment or any software (e.g. software development kit (SDK) and android application package (APK) support)
whatsoever, whether developed by HTC or a third party, even if intended or labelled as for use with the Product. Third
party manufacturers, suppliers, or publishers may provide warranties for their own products and You may contact
them directly for service.
EVEN WITH RESPECT TO THE PRODUCT OR ACCESSORY YOU PURCHASED, THIS LIMITED WARRANTY SHALL NOT APPLY:
1. if the Product or Accessory serial number, the date code, the water indicator, or the warranty seal (void label)
has been removed, erased, defaced, or altered, or is illegible;
2. to any deterioration of the cosmetic appearance of the Product or Accessory due to normal wear and tear;
3. to consumable parts, such as Lanyards, AA Alkaline batteries and Clean cloth or protective coatings that arereasonably expected to diminish over time, unless failure has occurred due to a malfunction;
4. to malfunctions caused by the battery, if improperly installed by You or another person, or if the seal of thebattery enclosure or the battery pack is broken or show evidence of tampering;
5. to malfunctions caused by electrical surges or other electrical current problems that are not the fault of the
Product or Accessory;
6. to use not in accordance with the user manual or not under Normal Use Conditions;
7. to rough handling; use outdoors; exposure to liquids; dampness or extreme thermal or environmental conditions
or a rapid change in such conditions; corrosion; or oxidation;
8. to use for commercial purposes, as the Product is intended only for personal entertainment purposes;
9. to damage caused by or resulting from modifications or non-warranty repairs;
10. to accidents, forces of nature, or other actions beyond the reasonable control of HTC (including but not limited
to deficiencies in consumable parts) unless the defect was caused directly by a malfunction;
11. to physical damage to the surface of the Product or Accessory, including but not limited to cracks or scratcheson the surfaces of the Product or Accessory, including any screen or lens;
12. to any computer or other product to which the Product may connect. HTC does not warrant that the operationof the Product or Accessory will be uninterrupted or error-free;
13. where the software loaded on the Product, including but not limited to the operating system and/or firmware,needs to be upgraded, if such updates can be loaded by You;
14. to any Product in which the operating system and/or firmware has been altered, including any failed attempts
to alter the operating system, regardless of whether such modifications are authorized, approved, or otherwise
sanctioned by HTC;
15. to malfunctions caused by unplugging any cable from or otherwise powering off the Product or your computer
during a firmware update; or
16. to malfunctions caused by the use of the Product or Accessory with or connection of the Product to an accessory
not approved or provided by HTC, or used in any way other than its intended use and where such defect is not
the fault of the Product itself.
TERRITORYThis Limited Warranty is valid and enforceable only in Australia or New Zealand where the Product is intended to be
sold. A Product or Accessory can only be returned for repair under this Limited Warranty in the country where it waspurchased. Warranty service availability and response time may vary from country to country.
Service availability may also be the subject of a consumer guarantee or statutory warranty in the case of consumer
sales.

Page 2HOW DO I OBTAIN WARRANTY SERVICE?
In the event of a perceived malfunction in the Product or Accessory, You should take the following actions:
1. Refer to the user manual and/or resources available at www.vive.com in order to identify and correct the
problem. Please note that opening the Product or Accessory may cause damage that is not covered under
the Limited Warranty.
2. If the problem cannot be resolved by reference to the User Manual and/or resources available at www.vive.com,
You should visit www.htc.com/support for further information on contacting HTC customer care for assistance.
3. If the Product and/or Accessory need to be returned to HTC for further analysis or repair, please be sure tohave the following information available before You contact HTC customer care.
a. The model and serial number of the Product or Accessory.
b. Your full address and contact information.
c. A copy of the original invoice, receipt or bill of sale for the purchase of the Product. You must present avalid POP (Proof of Purchase) upon making any claims pursuant to this Limited Warranty.
Upon completion of these steps, HTC will provide You with instructions regarding how and when the Product orAccessory should be returned. You may be responsible for costs in connection with the return of the Product orAccessory to the Retailer or HTC.
Before returning any unit for service, be sure to back up data and remove any confidential, proprietary, or personal
information, and/or removable memory from the Product, such as micro SD memory card. HTC is not responsible fordamage to or loss of any programs, data, images, personal information, digital assets, or removable storage media.
DURING THE NORMAL REPAIR PROCESS, THE CONTENTS OF THE PRODUCT WILL LIKELY BE ERASED, INCLUDING DATASTORED ON EITHER INSTALLED OR REMOVABLE STORAGE. At HTC’s sole discretion, the Product or Accessory may bereturned to You in either the original configuration or as updated to the newest available software.
Before returning any Product for service, You will need to remove and retain Accessories or detachable components
on the Product (such as the Micro-SD memory card) unless You are requested by HTC to return Accessories with theProduct. In the event You fail to retain Accessories or such detachable components on the Product, they may not be
returned to You and HTC will not be responsible for their loss.
If You return the Product or Accessory during the Warranty Period and it satisfies the terms of this Limited Warranty,
HTC or its authorized agent will, at its sole discretion, repair or replace it. Repair or replacement may involve the useof a functionally equivalent reconditioned Product or Accessory and/or parts. The retailer or HTC will return the
repaired or replacement Product or Accessory to You in good working condition. Any Product, Accessory, or parts orcomponents thereof that are replaced under the terms of this Limited Warranty become the property of HTC.
If HTC repairs or replaces the Product, the repaired or replaced Product shall continue to be warranted for theremaining time of the original Warranty Period or for three (3) months from the date of repair or replacement,
whichever is longer.
Rather than ask You to return the Product or Accessory, HTC may instead elect to supply user-installable parts directly
to You to fulfill its Limited Warranty obligations. You in turn agree to return the replaced parts if requested by HTC.
HTC must be notified of a perceived malfunction during the applicable Warranty Period in order for You to be eligible
for any remedy under the Limited Warranty. Do not ship Your Product or Accessory directly to HTC unless You are
asked by HTC to do so when following the steps above. If You need to return the Product or Accessory for warranty
service, the steps above must be followed.
DISCLAIMER AND LIMITATION OF OTHER WARRANTIES AND RIGHTSTO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND
IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, INCLUDING IMPLIED WARRANTIES.

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TO THE EXTENT LEGILSATION PROHIBITS THE EXCLUSION OF IMPLIED WARRANTIES OR STATUTORY CONSUMERGUARANTEES, HTC LIMITS ITS LIABILITY FOR A FAILURE TO COMPLY WITH SUCH WARRANTY OR GUARANTEE TO ONE
OR MORE OF THE FOLLOWING:THE REPLACEMENT OF DEFECTIVE GOODS ORTHE SUPPLY OF EQUIVALENT GOODS;THE REPAIR OF THE GOODS; PAYMENT OF THE COST OF REPLACING THE GOODS OR OF ACQUIRING EQUIVALENTGOODS; PAYMENT OF THE COST OF HAVING THE GOODS REPAIRED.
LIMITATION OF LIABILITY
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, HTC SHALL NOT BE
LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE WHATSOEVER, INCLUDING BUT
NOT LIMITED TO LOST PROFITS OR COMMERCIAL LOSS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION,
LOSS OF DATA, LOSS OF PRIVACY, OR LOSS OF CONFIDENTIALITY. NOTWITHSTANDING THE FOREGOING AND EVEN
IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE, THE ENTIRE LIABILITY OF HTC AND ITS SUPPLIERS UNDER ANY
PROVISION OF THIS LIMITED WARRANTY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR
THE PRODUCT. THESE EXCLUSIONS APPLY EVEN IF HTC HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES.
Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation
or exclusion may not apply to You.
AGREEMENT TO ARBITRATE DISPUTESPLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTESAND CLAIMS WITH HTC AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM HTC.
THE DISPUTE RESOLUTION PROCESS DESCRIBED BELOW IS SUBJECT TO ANY RIGHT YOU MAY HAVE TO PURSUE A
RIGHT OR REMEDY IN YOUR LOCAL JURISDUCTION IN RESPECT OF AN ALLEGED BREACH OF CONSUMERPROTECTION LAWS.
Binding Arbitration. Except for disputes in which either party seeks to bring an individual action in small claims
court, and any claims in respect of which you are entitled to pursue a remedy before a court in respect of a consumertransaction, you and HTC agree (a) to waive your and HTC’s respective rights to have any and all disputes or claims
arising from or related to this Limited Warranty or the sale, condition, use, or performance of the Product (collectively,“Disputes”) resolved in a court, and (b) to waive your and HTC’s respective rights to a jury trial. Instead, you and
HTC agree to arbitrate Disputes through binding arbitration (which is the referral of a Dispute to one or more persons
charged with reviewing the Dispute and making a final and binding determination to resolve it instead of having the
Dispute decided by a judge or jury in court).
No Class Arbitrations, Class Actions or Representative Actions. You and HTC agree that any Dispute arising out ofor related to this Limited Warranty, is personal to you and HTC and that such Dispute will be resolved solely throughindividual arbitration and will not be brought as a class arbitration, class action, or any other type of representative
proceeding. You and HTC agree that there will be no class arbitration or arbitration in which an individual attempts
to resolve a Dispute as a representative of another individual or group of individuals. Further, you and HTC agree
that a Dispute cannot be brought as a class or other type of representative action, whether within or outside ofarbitration, or on behalf of any other individual or group of individuals.
Notice; Informal Dispute Resolution. You and HTC agree that each party will notify the other party in writing of any
arbitrable or small claims Dispute not less than thirty (30) days of the date it arises, so that the parties can attempt ingood faith to resolve the Dispute informally. Notice to HTC shall be sent to HTC Arbitration Program Administrator,
308 Occidental Avenue, Suite 300, Seattle, WA 98104. Your notice must include (a) your name, postal address,
telephone number, the email address you use or used for your HTC account or, if different or if you have no HTC
account, an email address at which you can be contacted, (b) a description in reasonable detail of the nature or basisof the Dispute, and (c) the specific relief that you are seeking. Our notice to you will be sent electronically to theemail address you use or used for your HTC account, where available, and will include (a) our name, postal address,
telephone number and an email address at which we can be contacted with respect to the Dispute, (b) a description
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in reasonable detail of the nature or basis of the Dispute, and (c) the specific relief that we are seeking. If you andHTC cannot agree how to resolve the Dispute within thirty (30) days after the date notice is received by the applicableparty, then either you or HTC may, as appropriate and in accordance with this Limited Warranty, commence anarbitration proceeding or, to the extent specifically provided for above, file a claim in small claims court or pursue a
remedy before a local court in respect of a consumer transaction.
Process. Except for Disputes in which either party seeks to bring an individual action in small claims court or where aparty seeks to pursue a remedy before a local court in respect of a consumer transaction, you and HTC agree that any
Dispute must be commenced or filed by you or HTC within one (1) year of the date the Dispute arose, otherwise theunderlying claim is permanently barred (which means that you and HTC will no longer have the right to assert suchclaim regarding the Dispute). You and HTC agree that the arbitration shall be:
1. where the Product was purchased in Australia, according to the Australian Disputes Centre (ADC) Rules for
Domestic Arbitration operating at the time the Dispute is referred to ADC except insofar as those rules would
be inconsistent with any part of this Limited Warranty, including without limitation the agreement to arbitrate.
For claims of $5,000 or less, You may decide whether You would prefer to have the arbitration decided based
only on documents submitted to the arbitrator, or by a hearing in person or by phone. The arbitration shall beheld in Melbourne and the state courts located in Victoria, Australia, have exclusive jurisdiction over any appeals
and the enforcement of an arbitration award. You may also have the right to litigate a Dispute in a small claims
court located in your jurisdiction if the Dispute meets the requirements to be heard in small claims court, andno attempt is made to exclude any right which you have in relation to commencing court proceedings locally inrespect of a consumer transaction;
2. where the Product was purchased in New Zealand, according to the current Arbitration Protocol of the
Arbitrators' and Mediators' Institute of New Zealand Inc., except insofar as those rules would be inconsistent
with any part of this Limited Warranty, including without limitation the agreement to arbitrate. For claims of$5,000 or less, You may decide whether You would prefer to have the arbitration decided based only on
documents submitted to the arbitrator, or by a hearing in person or by phone. The arbitration shall be held in
Auckland, and the courts of New Zealand have exclusive jurisdiction over any appeals and the enforcement ofan arbitration award. You may also have the right to litigate a Dispute in a small claims court located in yourjurisdiction if the Dispute meets the requirements to be heard in small claims court, and no attempt is made to
exclude any right which you have in relation to commencing court proceedings locally in respect of a consumertransaction;
Authority of Arbitrator. Subject to any provision to the contrary as set out (in the case of Australia) in the International
Arbitration Act 1974 (Cth) and uniform State and Territory commercial arbitration acts, or (in the case of New Zealand)in the Arbitration Act 1996 (NZ), the arbitrator will have the authority to grant any remedy that would otherwise beavailable in court, provided that the arbitrator’s award may not exceed, in form or amount, the relief that a court in
the same jurisdiction could order under the Limited Warranty; provided, however, that the arbitrator does not havethe authority to conduct a class arbitration or a representative action, which is prohibited by this Limited Warranty.
Notwithstanding the foregoing, any decisions concerning arbitrability of a particular dispute, including but not limited
to whether a class arbitration is permitted by this Limited Warranty, shall be resolved by a proper court in thejurisdiction of the Dispute, rather than an arbitrator. Any dispute concerning the enforceability of this agreement toarbitrate, or any part thereof, shall also be resolved by a proper court in Victoria, Australia (in the case of Products
purchased in Australia) or (in the case of Products bought in New Zealand) Auckland, rather than an arbitrator.
Rules of DADR bodies. The rules of to the Australian Disputes Centre (ADC) Rules for Domestic Arbitration (inAustralia) and the Arbitration Protocol of the Arbitrators' and Mediators' Institute of New Zealand Inc (in New Zealand)
are available on their respective websites. By not opting out of this agreement to arbitrate as specified below, youeither (a) acknowledge and agree that you have read and understand the these rules, or (b) waive your opportunity
to read these rules and any claim that the rules are unfair or should not apply for any reason.

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Applicability of Agreement to Arbitrate. IF THE PROHIBITION ON CLASS ARBITRATIONS SET FORTH ABOVE IS
DEEMED TO BE UNENFORCEABLE, THEN THE AGREEMENT TO ARBITRATE WILL NOT APPLY.
RIGHT TO OPT OUT: This agreement to arbitrate disputes will apply unless You notify HTC in writing postmarked nolater than 30 calendar days of purchasing the Product or Accessory that You reject the agreement to arbitrate. You
must include in Your notice of opt-out (a) Your name and address; (b) the date on which You purchased the Productor Accessory; (c) the Product model name; and (d) Serial Number of the Product. These numbers can be foundon the Product packaging and on the Product. You must send Your written notice to HTC Arbitration Program
Administrator, 308 Occidental Avenue, Suite 300, Seattle, WA 98104. No other form of notice will be effective to
opt out of this agreement to arbitrate. If You opt out of the agreement to arbitrate, the Limited Warranty will still
apply to You.
GENERAL PROVISIONS
1. Waiver of Jury Trial: IF A DISPUTE BETWEEN YOU AND HTC PROCEEDS IN COURT RATHER THAN OR IN
ADDITION TO IN ARBITRATION, YOU AND HTC UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANYACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS LIMITED WARRANTY.
2. Governing Law: Except as preempted by legislation, the law of the State of Victoria (in the case of Products
purchased in Australia) and New Zealand (in the case of Products purchased in New Zealand), without reference
to their respective choice of laws principles, shall govern this Limited Warranty. Notwithstanding the foregoing,
the laws of Your jurisdiction will apply to any tort claims and/or any claims under any consumer protection
statutes and, without limitation, may entitle you to bring proceedings in your jurisdiction.
3. Severability: Except as specifically provided above, if any provision of this Limited Warranty is held to be invalid
or unenforceable, such invalidity or unenforceability shall not affect the enforceability of the remainder of theLimited Warranty.

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