COLLECTIONS SERVICE SCHEDULE

COLLECTIONS SERVICE SCHEDULE
1.

APPLICATION

1.1	This document constitutes a Service Schedule
as referred to in the Conditions. The provisionsof this Service Schedule apply where the Bank
provides the applicable Service to the Customer.
1.2	This Service Schedule supplements theConditions. Capitalised terms used in this ServiceSchedule have the meanings given to them inthe Definitions Schedule.
2.

CASH COLLECTION SERVICES	In connection with any Cash Collection Service:
2.1	the Customer agrees to reconcile the cash
collected from the Customer with the amountcredited to the Customer’s Account and notify
the Bank in writing of any discrepancy within two(2) Business Days from the Collection Date. In theabsence of any such notification, the amountcredited to the Customer’s Account will bedeemed correct and accepted by the Customer;
2.2	the Customer has the sole responsibility to ensurethat the cash collected at any Collection Location
does not exceed any maximum limit agreed with
the Bank. If the cash collected at any Collection
Location exceeds such amount, the Bank shall not
be responsible for, and is not obliged to return tothe Customer, the excess;2.3	if any soiled, mutilated or counterfeit notes arefound in the cash collected from the Customer,
the amounts to be credited to the Account inrespect of such soiled, mutilated or counterfeit
notes shall be determined by the Bank inaccordance with applicable Law;
2.4	if any dispute arises as to any discrepancy in thecash collected by the Bank, or any Third Party
from the Collection Location, the determinationof the Bank will be final and binding on theCustomer; and2.5	the Bank is not obliged to credit the Account ofthe Customer for an amount other than the exact
amount of cash actually received by the Bank.
3.

CHEQUE COLLECTION SERVICE	In connection with any Cheque Collection
Service:3.1	neither the Bank nor any Third Party is responsible
for verifying the authenticity of any Instrument;

3.2	until an Instrument is received by the Bank at adesignated branch or processing centre, it willremain at the Customer’s own risk and the Bank
shall not be liable for any Loss that the Customer
may incur as a result of an Instrument being
damaged, stolen or lost in transit, unless suchdamage or loss is caused directly by the Bank’s
gross negligence, wilful misconduct or fraud;
3.3	the Customer shall procure that only Instruments
marked “account payee” are placed for collection
at a Collection Location. The Bank shall not beliable for any Loss incurred by the Customer
resulting from a bearer cheque being placed forcollection at a Collection Location;
3.4	if any dispute arises as to any discrepancy in
the Instruments collected by the Bank or any
Correspondent from the Collection Location,
the determination of the Bank will be final andbinding on the Customer;
3.5	the Bank may, in its sole discretion, accept orreject any Instrument collected from a Collection
Location, whether because of it being an Invalid
Instrument or for any other reason whatsoever,and such decision shall be binding on theCustomer. The Bank is not obliged to informthe Customer of the reason for rejecting anInstrument. Subject to its internal requirements(including in relation to record keeping and audit)
and any applicable Law, the Bank will deal withany rejected Instrument in the manner specified
by the Customer; and3.6	the Customer agrees that any credit to theAccount of the Customer will not include any
Invalid Instruments. The Bank will notify theCustomer regarding any Instrument which has
been rendered invalid and will, at the requestof the Customer, arrange to have the Invalid
Instruments delivered to the Customer. TheCustomer authorises the Bank to stop thepayment of any Invalid Instrument and reverse
any transaction in the Account of the Customer (ifcredit has already been given), including but notlimited to, any credit given against such Invalid
Instrument, any interest paid and any related
charges and expenses.

the rightful owner of the PDC or any other party
in respect thereof, the Customer agrees to repay
to the Bank on demand the amount of the PDC
together with interest at the maximum default
rate prescribed by the Bank from time to time; and4.	PURCHASE AND /OR DISCOUNTINGSERVICE	In connection with the provision of any Purchase
and/or Discounting Service:
4.1	the amount of credit given to the Customer
against the value of any receivable is subject toany limits and restrictions that the Bank may fromtime to time impose; and5.7	although the Bank will exercise due care in theperformance of this Service, the Bank will not
be liable for any theft, damage or loss or for any
consequences or damages arising from the theft,damage or loss of any PDC while in transit orin storage at the processing centre and/or theVault, unless such theft, damage or loss is caused
directly by the Bank’s gross negligence, wilful
misconduct or fraud. The Bank will inform theCustomer within a reasonable period, from thedate of receipt at the Bank’s processing centre,
about any such theft, damage or loss.

4.2	where any relevant receivable is rejected or is
not cleared, the Customer authorises the Bank toeffect a reversal of credit from the Account which,at the Bank’s discretion, may be as at the value
date of the credit or the value date of receipt ofreturn information of such rejection or nonclearance, provided that the Bank may refrainfrom debiting the Account against the amountof credit provided, if the Customer provides tothe Bank a proof of debit in respect of the pay or
account in which case the Bank will liaise withthe relevant third party bank to try to resolve thediscrepancy.

6.

LOCKBOX SERVICE	In connection with a Lockbox Service:
6.1	unless otherwise agreed, the Customer shall collect
all Correspondence from the designated Delivery
Box and deliver to ANZ on each Business day or ina manner agreed by ANZ and the Customer.

5.	POST DATED CHEQUE
MANAGEMENT SERVICES	In connection with any Post-dated ChequeManagement Services:6.2	the Customer agrees that the Bank may process
the Correspondence based on images deliveredto the Bank.

5.1	save as otherwise agreed with the Customer,
the Bank is not responsible for verifying thecompleteness, accuracy or validity of any PDC or
any PDC List;

7.	DIRECT DEBIT MANAGEMENTSERVICE	In connection with any Direct Debit Management
Service:5.2	the Customer agrees that only PDCs and PDC
Lists that are correct and complete in all material
respects are provided to the Bank. The Bank
shall not be liable for any Loss incurred by
the Customer resulting from any incorrect orincomplete PDC or PDC List;

7.1	the Customer acknowledges and agrees that,save as otherwise agreed with the Customer,
the Bank is not responsible for verifying
the completeness, accuracy or validity of
any Mandate but that if the Bank elects, atits discretion, to carry out any verification
procedures in respect of a Mandate, the Bank will
not be obliged to commence the Direct Debit
Management Service in respect of that Mandate
until such verification procedures have been
completed to the Bank’s satisfaction;

5.3	save as otherwise agreed with the Customer, ifthe Customer does not verify the contents of any
PDC List generated by the Bank within five (5)Business Days of receipt, the Bank will be entitledto treat that PDC List as correct, complete andaccepted by the Customer;
5.4	in the event of any inconsistency between theclearing date of a PDC specified in a PDC List andthat specified in the relevant PDC, the Bank willprocess that PDC in the order specified in thePDC List;

7.2	the Customer agrees to notify the Bank inadvance and within any time limits agreed
between the Bank and the Customer, of any
change that will be made to a Mandate. TheCustomer agrees that until it has notified theBank of a change to a Mandate and the Bank
has had a reasonable opportunity to act on such
notification, the Bank may rely on the details ofthe Mandate previously notified to it; and5.5	if the Customer does not want any PDC to beprocessed, it must send the Bank an Instruction assoon as practicable and in any event no later thanfifteen (15) Business Days prior to the clearing
date of such PDC or such other time period as
may be mutually agreed between the Bank andthe Customer;

7.3	the Bank will use the relevant Third Party
System and the provision of the Direct Debit
Management Service will be subject to the rulesand procedures of such Third Party System.

5.6	if the Bank determines that any PDC was not
obtained lawfully and that the Bank or any
Correspondent may be subject to a claim from28.

maintenance, retake possession of the safe
if it is destroyed or irreparably damaged orotherwise protect its rights; andVIRTUAL ACCOUNT	In connection with a Virtual Account theCustomer shall be responsible for themaintenance of its Virtual Account Number.
9.

INSTA CREDIT SERVICE	In connection with any Insta Credit Service, theamount of credit given to the Customer prior tothe relevant funds being received by the Bank issubject to all limits and restrictions that the Bank
may from time to time impose.
10.

(ii)	upon the termination of the Services inrelation to the safe, to obtain possession ofthe safe;

SAFE SERVICES(i)	the Customer retains all risk in relation to any
items placed in the safe by any person except
deposits validated by the safe; and(j)	except in relation to deposits validated by thesafe, the Bank is not responsible or liable to theCustomer for any:(i)	discrepancy between the Bank count andthe Customer’s count; or10.1	Where the Bank supplies the Customer with a safe:(a)	the safe remains the property of the Bank or a
Third Party;(b)	upon delivery of the safe to the Customer’spossession or the agreed premises (whicheveroccurs first) until such time that the safe isreturned back to the Bank, the Customer shallbear the entire risk of loss, damage, theft or
destruction of the safe or any part thereof fromany and every cause whatsoever;(c)	the Customer shall insure the safe on its premisesin accordance with any instructions from theBank at its own expense. The Customer shallprovide to the Bank evidence of such insurance
coverage. The Customer must notify the Bankas soon as possible in the event that any suchinsurance cover is cancelled or modified;(ii)	loss or theft from the safe or of cash
deposited in the safe before it is collectedby the Bank or the Bank’s agent.
10.2	In lieu of paying for the costs of the safe up-front;
the Customer will pay the Bank the fees specified
in the Fee Schedule for the specified period. If,
within that period:(a)(b)	the safe is lost, stolen, destroyed or irreparably
damaged due to:(i)	any fraud, negligence or wilful misconduct
by the Customer or the Customer’s
Authorised Persons, employees orcontractors;(ii)	any other cause whatsoever and theCustomer does not request a replacement
safe within 10 Business Days of the loss,
destruction or damage, fees for theremainder of the specified period for thatsafe will be immediately due and payable
to the Bank by the Customer.

(d)	the Customer must not, without the Bank’s
written consent, move or attempt to move thesafe from the place where it is installed or makealterations, additions or improvements to the safe;(e)	maintenance and clearance of any cash orcheques deposited in the safe may only be
performed by the Bank or a Third Party. During
any maintenance or clearance, the Customer must
provide quick and efficient access to the safe;(f )	title and property in any cash deposited in a safe
will vest in the Bank immediately once the cash iscredited into an Account;(g)	notwithstanding that safes are not Electronic
Banking Channels, the Conditions relating to:

the Customer terminates its use of the safe; or

10.3	The Customer shall pay the Bank’s reasonable
costs for maintenance performed on the safe
which arises out of:(a)	abuse and/or vandalism of the safe by any person
other than by the Bank or its agents;(b)	incorrect or insufficient training by the Customerof the Customer’s Authorised Persons, employeesor Agents;(i)	Electronic Banking Channels shall apply
as if the safe was an Electronic BankingChannel; and(c)	utilization of the safes by the Customer’s
Authorised Persons, employees or Agents
contrary to any instructions; or(ii)	Credentials shall apply to anything
provided to a user of the safe to enable
that user to access or interact with the safe;(d)(h)	the Customer authorises the Bank or a Third Party
to enter the premises where the safe is located:(i)	during normal business hours to inspect
the safe, perform the Services, perform

Force Majeure.

10.4	If a safe is lost, stolen, destroyed or irreparably
damaged the Bank shall have the right, at its
option, to retake possession of the remains ofsuch damaged or destroyed safe. If the Bankelects to do so, the Customer shall pay the Bank’s
reasonable costs incurred from the removal ofthe safe.

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Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Item No. 85942 02.2017 W570225