1

June 2024 Med Tips
Don't miss out on our upcoming Service Schools!
CAIRE Service School Trainings and Webinars 2024
CAIRE offers In-person and Virtual Service Schools covering both LOX and Concentrator lines.
Each class is a comprehensive program that focuses on the technical and service aspects of the CAIRE
family products. Class time is divided between lecture and hands-on workshops. The seminars will help
the student develop a better understanding of how liquid oxygen equipment or concentrators work,
how to identify the symptoms and causes of potential problems and how to use the technicalinformation that is available in the Technical Manuals. Registration for CAIRE’s Service Schools ismandatory. Registration forms must be received two weeks prior to the start of the class in order toguarantee availability and materials.
Type
LOX Spain
Conc Spain
LOX Germany
Conc Germany
Conc USA
LOX USALOX FranceConc France
LOX ITALOX UK
Conc UK
Conc USA
LOX USALOX Germany

Language
SpanishSpanishGermanGermanEnglishEnglishFrenchFrenchItalianEnglishEnglishEnglishEnglishGermanTable 1 - Details of upcoming training.
Location
Training Dates
Barcelona, SpainTBDBarcelona, Spain
TBD
Langenfeld, Germany
13 August-24
Langenfeld, Germany
14-15 August-24
Ball Ground, GA USA
12-14 August-24
Ball Ground, GA USA
15 August-24Toulouse, France
17 Sept-24Toulouse, France
18-19 Sept-24
Padova, ITA
23 October-24
Toulouse, France
15 October-24
Toulouse, France
16-17 Octoner-24
Ball Ground, GA USA
04-06 Nov-24
Ball Ground, GA USA
07 Nov-24
Langenfeld, Germany
28 November-24

Registration by Training Type
TBD
In person
TBD
In person
19-July
In person
19-July
In person
19-July
In person
19-July
In person
25-AugustIn person
15-AugustIn person
01-OctoberIn person
20-September
Remote**20-September
Remote**11-OctoberIn person
11-OctoberIn person
08-November
In person*We reserve the right to cancel training seminars at short notice. Customers should ensure that theytake necessary precautions to ensure costs are covered in case of cancellation.
** Training will be in the form of a Webinar.
Concentrator Service School Topics include:• Concentrator hazards and safety precautions• Principles of pressure, flow, and saturation• Functions of the major components of a portable/stationary concentrator• Theory of operation• Set up and use of test equipment• Troubleshooting, repair and performance verification/testing procedures

2LOX Service School Topics include:• Liquid oxygen (LOX) hazards and safety precautions• Principles of pressure, flow and liquid oxygen saturation• Functions of the major components of a liquid oxygen system• HELiOS™ system theory of operation• Reservoir and portable filling procedures• Set up and use of test equipment
Please submit your registrations forms no later than the dates in Table 1 above. If you are interested
in the service schools mentioned above, and it is past the registration date, please reach out to theregistration emails below. Please note that as travel restrictions, and Covid-related guidelines evolve,
we intend to restore CAIRE Service School to in person.
To register for Service School, please email:Techservice.global@caireinc.com for USA Training or jim.gibson@caireinc.com for European Training.

PRODUCT UPDATESFreeStyle 3®, FreeStyle® 5 and Focus™ Discontinuation and End of LifeAs a reminder, we would like to inform our customers that the FreeStyle 3, FreeStyle 5 and Focus oxygenportable concentrators are discontinued and we no longer support service or parts on these products.
Please refer to Service Bulletin 21362075 and 21347782 for more details.

VisionAire 5 Manifold Change

As of May 2024 we have made a slight design change to the VisionAire 5 manifold. This change incorporates
a longer valve coil stem and a shorter seating. Due to the longer stem, it will be necessary to add a washer– part number HA197-1 above the valve coils prior to fitting the securing clip. See figure 1 below.

Figure 1 showing the manifold with valve coil and washer fitted.
Please refer to Service Bulletin 21499557 for full details.

Service Order Print Updates
Dear valued Customer
Due to internal process changes, we will no longer be including a printed copy of the Service Order Print
with RMA returns. Starting in April 2024, the Service Order Print pdf will be sent via email to the email

3address used when requesting the original RMA. Details for the repair can be seen in the parts used. See
below example.

Companion 5™ Circuit Board Part Number Change
When ordering the Companion 5 Circuit board please use the part number CB209-X.
Please refer to Service Bulletin 21499393 for details of the correct number depending on the model andelectricity requirements.

Helpful Hints & FAQs

4Accessories Catalog
Our Accessories catalog can be downloaded from the website for our Concentrators and LOX products,
including filters, service tools, transfilling and transport accessories.
https://www.caireinc.com/providers/business-support-programs/knowledge-center/

Document Update
We advise our valued customers to monitor and check that they are using the most recent revision ofany documents for the model of equipment they have. Documents released/updated during April 2024.
-Companion 5 Part List – 21179808 Rev G
NewLife Intensity Part List – 20807701 Rev JMed Tips Distribution!
The CAIRE team is asking all current subscribers to CAIRE’s Med Tips Newsletter to register in order tocontinue receiving this monthly communication.
Please click this link - http://go.pardot.com/l/710913/2022-01-17/2pgcj9 - and provide us with yourcurrent information. Thank you and we appreciate your support.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:

800-482-2473

customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com© Copyright 2024 CAIRE Inc. All Rights Reserved. CAIRE Inc. reserves the right to discontinue its
products, or change the prices, materials, equipment, quality, descriptions, specifications and/or
processes to its products at any time without prior notice and with no further obligation orconsequence. All rights not expressly stated herein are reserved by us, as applicable.
Please consult the applicable product instructions for use for product indications, contraindications,warnings, precautions, and detailed safety information.

SERVICE
BULLETIN
PN: 21347782

RELEASE DATE: 1/02/2019
REVISION DATE: 1/08/2019
MODEL:AirSep® FOCUS Portable Oxygen Concentrator

ISSUE:

Cease commercial activity of the AirSep® FOCUS Portable Oxygen Concentrator
in select markets.

NOTES:

Manufacturing of the AirSep® FOCUS Portable Oxygen Concentrator will cease
globally on December 31, 2019 as CAIRE focuses their portable concentrator
sales and development efforts on their newest generation portable oxygen
concentrator platform. Until the end of service life dates below, current service
and parts needs will still be fulfilled. The last order dates are listed below fordifferent geographic regions and this indicates the last date that CAIRE will
accept orders and the last day that CAIRE will ship orders for this product.
CAIRE will no longer be offering service parts or repairs after the end of service
life dates below. Parts and service will be available for units still within thewarranty period, and parts and service may continue to be available beyond theend of service life date at CAIRE’s discretion.

RegionLast Order Date Last Shipment Date End of Service Life Date
North America
2/28/19
3/31/19
3/31/22
Latin America
2/28/19
3/31/19
3/31/22
Europe (CE Countries)
N/A
12/31/17
12/31/20
Europe (Non CE Countries)
2/28/19
3/31/19
3/31/22
Asia/Pacific2/28/19
3/31/19
3/31/22China
11/1/19
12/31/19
12/31/22
Table 1. Last Order Date and End Service Life Date for AirSep® FOCUS

Ref 21347782 Rev B

Page 1 of 2CONTACT:For technical questions or concerns, contact Technical Service:
USA: 800-482-2473
www.cairemedical.com
Europe: +44 (0) 1199367060
www.cairemedical.com
For ordering information or general inquires, contact Customer Service:
USA: 800-482-2473
www.cairemedical.com
Europe: +44 (0) 1199367060
www.cairemedical.com

Copyright © 2018 CAIRE Inc. CAIRE Inc. reserves the right to discontinue its products, or change theprices, materials, equipment, quality, descriptions, specifications and/or processes to its products at any
time without prior notice and with no further obligation or consequence. All rights not expressly statedherein are reserved by us, as applicable.

Ref 21347782 Rev B

Page 2 of 2

SERVICE
BULLETIN
PN: 21362075

DATE:

January 18, 2021

MODEL:AirSep® Freestyle® and Freestyle® 5 (All models) Portable Oxygen Concentrator

ISSUE:

Discontinuation of AirSep Freestyle and Freestyle 5

NOTES:The AirSep Freestyle and Freestyle 5 Portable Oxygen Concentrator (POC) products
are due to be discontinued once current inventory is depleted. CAIRE will continue tomeet your patients’ portable oxygen needs with its focus on the FreeStyle Comfort®
Portable Oxygen Concentrator, our most technologically advanced POC product.
The FreeStyle Comfort offers:• Proprietary smart oxygen delivery features to meet the patient’s clinical needs• Unique ergonomic curved design• Proven quality components to ensure reliable performance
Table 1. – Freestyle, FreeStyle 5, and FreeStyle Comfort Specifications

ModelWeight

Pulse
Setting
Max Output
Battery
Duration (atsetting 2)
Ref 21362075 Rev A

FreeStyle3(Internal
Battery)
4.4 lbFreeStyle5(InternalBattery)
6.2 lbFreeStyle3(ExternalBattery)
4.9 lbFreeStyle5(ExternalBattery)
6.7 lb

1-3

1-5

1-3

1-5500mL/min
2.5 hours

1000mL/min
2 hours

500mL/min
3.5 hours

1000mL/min
2.5 hours

FreeStyleComfortSingle Battery:
5 lb
Double Battery:
6 lb
1-51050 mL/min
Single Battery:
up to 4 hours
Double Battery:
up to 8 hours
Page 1 of 4

Table 2 below shows the direct model replacement that is available for each model being
discontinued. Note that some models will require a separate travel adapter (Figure 1) to be ordered
for wall plug compatibility. There are other variations available of the core models. Please contact
your customer service representative for further information and pricing.
Table 2. – Freestyle and FreeStyle 5 Replacement Models.

Internal Battery Models

F3 Model Number

F5 ModelNumber
AS095-1 (-1CU/1U) AS077-1 (-1CU)
AS095-2 (-2CU/2U) AS077-2 (-2CU)
AS077-3 (-3CU)
AS095-3 (-3CU)
AS077-4 (-4CU)
AS095-4 (-4CU)
AS077-6
AS095-6
AS077-7
AS095-7
AS095-10

AS077-10

F3 Model Number
AS095-101
AS095-102
AS095-103
AS095-104
AS095-106

F5 ModelNumber
AS077-101
AS077-102
AS077-103
AS077-104
AS077-106

AS095-107

AS077-107

AS095-110

AS077-110

AS095-121

AS077-121

AS095-122

AS077-122

N/A

AS077-123

RegionReplaced by

North America AS200-1
EuropeAS200-2
Australia
AS200-4
UK
AS200-2*
Swiss
AS200-2
UK, Multi
AS200-2*
LangChile
AS200-2*
External Battery Models
RegionReplaced by
North AmericaEurope
AustraliaUK
SwissUK, Multi
Lang
Chile
North America
EuropeanAustralia

Manual Included
English Manual
Multi-lingual Manual
Multi-lingual Manual
Multi-lingual Manual
Multi-lingual Manual
Multi-lingual Manual
Multi-lingual Manual
Manual Included

AS200-1
AS200-2
AS200-4
AS200-2*
AS200-2
AS200-2*

English Manual
Multi-lingual Manual
Multi-lingual Manual
Multi-lingual Manual
Multi-lingual Manual
Multi-lingual Manual

AS200-2*
AS200203**
AS200202**
AS200204**

Multi-lingual Manual
English Manual
Multi-lingual Manual
Multi-lingual Manual*Order 5591-SEQ travel adapter with replacement order.
** Dual Battery

Figure 1. – 5591-SEQ Travel Adaptor
Ref 21362075 Rev A

Page 2 of 4

CAIRE will continue to provide product support (e.g. spare parts and/or repairs) for the FreeStyle 3and FreeStyle 5 through the end of product support period listed below in table 3. Parts and service
may continue to be available beyond the official product support end date stated here at CAIRE’sdiscretion.
Table 3A. Last Order Date and End Service Life Date for AirSep® FREESTYLE Internal Battery

Region
North America
Latin America
Europe (CE Countries)
Europe (Non-CE Countries)
Asia/Pacific
China

End ofProductSupport
Period
11/11/2016 11/11/2019
6/16/2016 6/16/2019
12/19/2016 12/19/2019
10/19/2018 10/19/2021
5/29/2020 5/29/2023
7/22/2020 7/22/2021
Last
Shipment
Date

Table 3B. Last Order Date and End Service Life Date for AirSep® FREESTYLE External Battery

RegionLast
Shipment
Date

North America
Latin America
Europe (CE Countries)
Europe (Non-CE Countries)
Asia/PacificChina

3/9/2020
11/14/2019
12/31/2017
3/3/2020
10/22/2019
11/7/2019

End ofProductSupport
Period
3/9/2023
11/14/2022
12/31/2020
3/3/2023
10/22/2022
11/7/2020

Table 3C. Last Order Date and End Service Life Date for AirSep® FREESTYLE 5 Internal BatteryRegion
North America
Latin America
Europe (CE Countries)
Europe (Non-CE Countries)
Asia/PacificChina

Ref 21362075 Rev A

Last
Shipment
Date

End ofProductSupport
Period

5/2/2018
5/2/2021
9/8/2016
9/8/2019
12/31/2017 12/31/2020
1/19/2020 1/19/2023
2/15/2018 2/15/2021
6/27/2019 6/27/2020

Page 3 of 4

Table 3D. Last Order Date and End Service Life Date for AirSep® FREESTYLE 5 External Battery

CONTACT:RegionLast
Shipment
Date

North America
Latin America
Europe (CE Countries)
Europe (Non-CE Countries)
Asia/PacificChina

3/9/2020
11/8/201912/31/2017
1/19/2020
10/22/2019
9/19/2019

End ofProductSupport
Period
3/9/2023
11/8/2022
12/31/2020
1/19/2023
10/22/2022
9/19/2020

For technical questions or concerns, contact Technical Service:
USA: +1-800-482-2473
techservice.global@caireinc.com
Europe: +44 (0) 119-936-7060
techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:
USA: +1-800-482-2473customerservice.usa@caireinc.com
Europe: +44 (0) 119-936-7060
customerservice.europe@caireinc.com

Copyright © 2021 CAIRE Inc. CAIRE Inc. reserves the right to discontinue its products, or change theprices, materials, equipment, quality, descriptions, specifications and/or processes to its products at any
time without prior notice and with no further obligation or consequence. All rights not expressly statedherein are reserved by us, as applicable.

Ref 21362075 Rev A

Page 4 of 4

PN 21499393 ARELEASE DATE:

April 11, 2024

MODEL:CAIRE Companion 5™

ISSUE:Companion 5™ Main Circuit Board Part Number Changes

NOTES:

Effective March 21, 2024, part numbers for the Companion 5 main
circuit board have been updated to account for process differences inprogramming between 50Hz and 60Hz units. This is an internal
process improvement change assuring circuit boards are programmed
properly for both 120V and 240V units. This change does not affect theoverall function or performance of the concentrator.
Please see the table below for previous and new part numbers.
Previous Part Number
20610409-31SO
NA
20610409-32SO
CB202-33S (MDD Version C5)
NA
CB202-43S (MDD Version C5)

CONTACT:

New PSA Tuned Part Number
CB209-1S 120VAC/60Hz
CB209-2S 240VAC/60Hz
CB209-3S 240VAC/50Hz
CB209-4S 120VAC/60Hz
CB209-5S 240VAC/60Hz
CB209-6S 240VAC/50Hz

For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com
Copyright © 2024 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/or
processes to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein
are reserved by us, as applicable.
Ref 21499393 Rev A

Page 1 of 1
www.caireinc.com

PN 21499557 A
RELEASE DATE:May 22, 2024

MODEL:

VisionAireTM 5 Concentrator

ISSUE:

VisionAire Valve Manifold MA198-1.

NOTES:CAIRE® would like to notify our valued customers that as of May 2024 wehave made a change to the VisionAire valve manifold MA198-1. The overall
length of the valve stems has increased and the valve seating reduced asshown in Figure 1. below.

Left side manifold shows a longer stem and a reduction on the valve seating.
Figure 1.
Due to the increase in length, when replacing manifolds not originally
manufactured with this newer version, it will be necessary to fit a washer
above each of the valve coils prior to fitting the retaining clip – see Figure 2.
The washer will need to be ordered separately when ordering a manifold –part number is HA197-1.

Left side manifold shows valve fitted with washer HA197-1 and secured withclip.
Figure 2
Copyright © 2024 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/or
processes to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein arereserved by us, as applicable.
Ref 21499557 Rev A

www.caireinc.com

Page 1 of 2

For further information please contact the Technical Service Team.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com

Copyright © 2024 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein arereserved by us, as applicable.
Ref 21499557 Rev A

www.caireinc.com

Page 2 of 2