Sustainability
Working towards a better tomorrow

SUSTAINABILITY 2023

Our approachto sustainability
One of our guiding principles at Mandarin
Oriental is ‘acting with responsibility’, andwe have established a programme to direct
our efforts towards the wellbeing of theplanet, of communities and of individuals.

Our ambitious goals include all of
our hotels being single-use plastic free,
as well as expanding our responsible
procurement goals to cover key
categories of seafood, coffee, tea,
vanilla, cocoa, sugar and cage-freeeggs. As of December 2022, we arepleased to report all our hotels are 99%
single-use plastic free and we continue
to strive to achieve our other goals.

JEAN PHILIPPE MOSER,GENERAL MANAGER OF MANDARIN ORIENTAL, BARCELONASUSTAINABILITY 2023

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Our Mission& Efforts
Our Mission

Our Effort

Mandarin Oriental, Barcelona is dedicatedto contribute to the enrichment of thelocal community, managing environmental
impacts responsibly, and ensuring
compliance with environmental regulations
while continually striving for sustainability
to benefit the planet, colleagues, guests, andcommunities.

Mandarin Oriental is dedicated totransparently sharing its progress in luxury
hospitality sustainability, aiming to inspireothers while adhering to deeply ingrained
corporate responsibility values andambitious goals like achieving plastic-freestatus and responsible procurement.

SUSTAINABILITY 2023

4Acting withresponsibilty
Mandarin Oriental, Barcelona
recognises the environmental, socialand governance risks and opportunities
associated with our business and proactively
manages them. In March 2024 we have beenrecognised as a certified hotel by the Global
Sustainable Tourism Council (GSTC), theforemost organisation for sustainable travel andtourism, initiated and supported by a coalitionof UN agencies (UNEP/UNWTO).

Whilst we can never claim that the hospitality industry
is, or ever will be a sustainable industry, we haveto reduce our negative, and increase our positive,impact. Although we are a small player in the world ofhospitality, we have a responsibility to use the strength ofour brand to amplify our message and put pressure on allout stakeholders and partners to simply do the right thing.
We keep working to raise awareness and involve oursuppliers, guests and colleagues:• In our daily fight to save our planet.
• In our endeavour to use natural resources responsibly
to support present and future generations.

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SUSTAINABILITY 2023

Our maingoals
at Mandarin Oriental, Barcelona

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R ESPONSIBLE
PROCUR EMENTWASTE
M ANAGEMENTPAPERR EGUL ATION &TR ANSPAR ENCY

A commitment to source our key
food and beverage categories only
from certified suppliers. Validation
ensures compliance with Mandarin
Oriental Hotel Group’s code ofconduct, including seafood, coffee,tea, vanilla, cocoa, sugar andcage-free eggs.

We aim to reduce energy intensity
and carbon footprint through waste
reduction and energy efficiency.

A revised paper use strategy throughout the hotel, and where paper use isunavoidable, ensure the use of 100%
sustainable-certified paper.

To ensure transparency,
sustainability targets andperformance is independently
reviewed by LRQA. Performanceis included in annual balance
scorecard, a key performanceindicator for senior management.

WATER CONSUMPTIONSOCIAL IMPACTENDANGER ED SPECIESSINGLE USE PL ASTIC

Acknowledging the exceptional
strides made towards sustainability,
particularly in the conscious reduction of water usage. Also considering
measures to re-use water.

We maximise social and economic benefits for
our local community, responsibly managing
our environmental impact and fulfilling oursocial commitments across operations andsupply chains. To support this, every colleague
has one paid off day a year for a community
engagement activity of their choice.

Endangered seafood species eliminated from menus based on WWF
Endangered Seafood Guide.

99% single-use plastic eliminatedby end of 2021.

SUSTAINABILITY 2023

6The role of ourcolleagues
Our colleagues are at the very heart of everything we are trying toachieve through our sustainability efforts. 237 colleagues work toensure that all sustainability practises are understood and executedat the highest level. This sustainable working journey starts from themoment colleages enter the building on their first day of work.

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1

During a two-day orientation, colleagues learn about the company´shistory and hotel operations.

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Each colleague undergoes a session on company sustainability
practices and goals to understand the reasons behind certain
processes and their role in them.

3To strengthen their knowledge, the hotel now requires all colleagues
a mandatory eLearning sustainability course.

4Colleagues are encouraged to share sustainable practices and ideas on
our internal social media platform, Beekeeper. This fosters a cultureof sustainable working and encourages collective improvement.

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Our case studies
in practice
We are very proud of the initiatives our colleagues have
implemented to help us on the path to achieving our goals.

Single-use plastic elimination
In the community
Technology in practiceColleague engagement
Waste reduction & separation

SUSTAINABILITY 2023

8CASE STUDY

Single-use PlasticElimination
We are single-use plastic-free implementing innovative solutions likerefillable amenities and sustainable packaging, while collaboratingwith suppliers to overcome external challenges.
• Our Shampoo, Conditioner and Body Wash are all luxuriously
displayed in refillable bottles. If a guest requests bathroom amenities inbottles, these are provided in aluminium tubes.
• Our bedroom teas are supplied in sustainable, single-use plastic free, packaging.
• Our bedroom slippers are not just single-use plastic free but a productthat can be used time after time.

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CASE STUDY

In theCommunity
Mandarin Oriental Hotel Group actively supports the local
community through partnerships with organisations. In Mandarin
Oriental, Barcelona we encourage colleague volunteerism by offering
a full paid day to commit of charity work per-colleague, exemplifying
a dedication to societal welfare. Some of the organisations and entities
with which we have partnered include:• Collserola Cleaning. Let’s clean up Europe• Animal Shelter. Animals Sense Sostre• Visit of elderly people. Amigos de los mayores• Blood donation. Donar sang Gencat• Sea cleaning. ProjectSeaCleaners• Wecooku - Preparation of food for people in need. Fundació Tochete• Tree Planting in Garraf Natural Park. Reforesta• El gran recapte. Banc dels Aliments• 7th Annual Barcelona Race Against Cancer

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10CASE STUDYTechnologyin Practice
Mandarin Oriental Hotel Group has a partnership with sustainability
consultancy, Greenview, and use their software to enable the teams tomanage, review and assess all sustainability related data in one portal.
• The hotel features LED lighting throughout, including light movement
sensors in all guest rooms, facade lighting, meeting and event spaces
and back of house.
• We have installed tap aerators in our public areas to reduce the water
usage and prevent water loss.
• We have installed led lighting throughout, and also we have twodifferent movement sensors in our colleague areas that reduce theintensity of the light or switch it off when not needed, this reducing
the energy consumption.

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11CASE STUDYColleague
Engagement
Our colleagues actively engage in initiatives promoting physical andmental well-being, including cultural awareness days and hotel-organised
charity events, organised by the Sustainability Committee, showcasing ourcommitment to holistic wellness and community support.

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CASE STUDY

Waste Reduction& Separation
Waste is one of the largest contributors to carbon emissions.
We proactively influence the waste cycle where we can and have put
in numerous new practices to assist our reduction efforts:• We proactively change bedding every second day, unless guests placea bamboo fan on their bed, indicating they want their bedding
changed daily.
• Thanks to our pre-composting machine, leftover food is dehydrated
and transformed into nutrient-rich pre-compost, ready for future use.
This eco-friendly initiative not only minimise waste but also enriches
our soil, promoting sustainable practices for a greener and healthierenvironment. This way, we establish a circular economy, reinforcing
our commitment to responsible resource management.

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A look at 2023
We use Greenview Portal as our sustainability data
management system, and all our hotels are in progress ofaligning with the robust industry criteria set by Global
Sustainable Tourism Council (GSTC).
Click here to view the full2023 Sustainability Report

Click here to listen the full2023 Sustainability Report

At company level, we have continued our hard work of
eliminating 99% of single-use plastics across all operationsin 2023 where possible excluding supplier packaging.
Continuing our responsible procurement endeavours from2021, our key priority categories of endangered seafood,coffee, tea, cocoa, vanilla and paper achieved 100%
responsible sourced status.
Social impact is very important to us, as we strive toprovide support to the communities in which we operate.

In 2023:• 29 social impact initiatives were conducted by our colleagues
collaborating with “bank dels aliments”, doing activities withelderly people in the hotel, blood donation etc.
• 527 volunteering hours were carried out by our colleagues.

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Our commitment
goals - 2030

SUBSTAINABLE TARGETS:
ReduceReduce50%

at Mandarin Oriental, Barcelona

40%

Carbon Intensity

1Use at least

15%

Water Intensity

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Renewable energy

54Reduce

ReduceEnergy Intensity

Waste Intensity

30%

50%

Every day we strive to ensure a better future for the next generations;protecting the environment, people, and communities are thefundamental pillars to which we devote our efforts every day.
“Doing the right thing”

We are proud to have been officially recognised by the
Global Sustainable Tourism Council (GSTC) as a certified hotel,
acknowledging our commitment and dedication towards sustainability.