Solution Brief

GOVERNMENTPowering Robust, Real-Time Citizen
Engagements for Government Agencies

Government organizations recognize that responsive, personalized, and efficient government services are not only increasingly expectedby citizens, they also result in better mission success, improved cost effectiveness, and increased citizen trust.

Citizen-facing agencies understand that this requires that they effectively
harness numerous, disparate data sources, yet many agencies struggle withthis. How can they deliver robust, modern citizen services that stretch across allservice channels, comparable to those of leading private-sector organizations?

Enriching citizen engagement with real-time data streaming
Today, many citizen-facing agencies overcome these challenges with the Confluent event-streaming platform, built upon opensource
Apache Kafka. Confluent uniquely addresses the data management challenges agencies face by helping them unlock and fully leverage
their data whether it is historical data, static or streaming. Clients can tap the data from their websites, mobile apps, email exchanges
and other systems, combining them in new ways that offer each citizen a highly personalized and well informed experience no matter thechannel of interaction.
For example, when a citizen enrolls for benefits during the annual sign up period, the system can enrich the data he or she enters on thefly. Things such as the beneficiary’s change in marital or family status, increased number of claims entered the prior year, or a decreased
income level from the prior year can be used to offer tailored recommendations in real time. These data points could have been collectedfrom the claimant themselves or from systems containing electronic health records associated with their medical care, tax returns
or from telephone calls they made to a call center. Confluent can combine all these data sources and draw on them in the moment toprovide the most relevant information and options to this claimant, creating greater levels of service and satisfaction.
This pattern can be applied to nearly any citizen service, becoming increasingly powerful when government agencies find the need to use
the same data sources across multiple applications. Further examples include permit applications, financial aid, pensions, medical claims,
assistance, immigration processing, tax filings and many more.

© 2023 Confluent, Inc. | info@confluent.io1

Solution Brief | Powering Robust, Real-Time Citizen Engagements for Government Agencies

What sets us apart
Designed by the creators of Apache Kafka to meet the demands of government agencies and businesses, Confluent extends Kafka’s eventstreaming platform with enterprise capabilities making it easier to develop, deploy, secure and operate Confluent can connect to any data
source, whether mainframe or other legacy systems, cloud-based storage and applications, or even real time data streams. This can be within
the agency enterprise or beyond, on-premise or in the cloud. Once Confluent connects to a data source, it can be reused and recombinedwith other sources to rapidly create new applications and user experiences. With this decoupling of sources and targets, Confluent relieves
agencies of the time- and resource-intensive chore of building point-to-point integrations every time they build a new application. It makes
Confluent a natural part of any DevSecOps or microservices initiative. Because of this, customers are able to react to changing real worldcircumstances and create new applications at high velocity, offering new digital experiences to citizens.

Specifically, Confluent helps create government-citizen engagements that are more:
Robust and holistic. Agencies can access, analyze, and respond toResponsive. Because Confluent is an event-driven data streaming

all relevant data from past and present interactions in real timearchitecture, it enables agencies to respond in real-time to citizen

to build a complete 360-degree, contextualized picture of each

inputs and actions, regardless of the channel.

individual and his or her needs. Interactions become deeper andInteroperable. Exchanging data within an agency or between

more personalized, leaving citizens more satisfied and a morefavorable opinion of government.

agencies can be challenging. Confluent decouples sources andtargets and is able to persist data, acting as an important buffer

Repeatable. Agencies can tap into a data source just once andagainst outages and interruptions in connectivity. This greatly

then reuse and recombine it with other data sources to create as

simplifies intra-agency and inter-agency

many new applications as necessary.

data sharing.

Confluent knows Apache Kafka better than anybody. In fact, the original creators of Apache Kafka went on to create Confluent as a way toextend Apache Kafka’s event streaming capabilities to meet the more demanding enterprise needs of government agencies and businesses todevelop, deploy, operate, and secure modern data-driven applications.
Deploy new systems rapidly with more than 100 connectors to sources and sinks. Democratize the use of the platform with ksqlDB,
an interface that analysts will find immediately familiar and useful to create new event streams. Ensure resiliency with powerful data
replication, essential for many geographically distributed operations. Conform to security requirements with Role Based Access Control, FIPS
140-2 compliance and data encryption. Scale up and scale down the infrastructure based on workload demands. Monitor system health anddiagnose performance issues with Confluent Command Center. These and other capabilities, combined with Confluent’s unmatched support(and US Citizen Support for those customers that require it) make us the right choice for Government customers.

Ready to get started? Contact a Confluent expert today
Email us at publicsector@confluent.io | Or visit www.confluent.io/government/ for more details

About Confluent Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Confluent’s
cloud-native offering is the foundational platform for data in motion—designed to be the intelligent connective tissue enabling real-time data,from multiple sources, to constantly stream across the organization. With Confluent, organizations can meet the new business imperative ofdelivering rich, digital front-end customer experiences and transitioning to sophisticated, real-time, software-driven backend operations.
To learn more, please visit www.confluent.io.

© 2023 Confluent, Inc. | info@confluent.io2