Softphonecompatibility guideUnified
Communications
EPOS works with strategic alliance partners to ensurethat our headsets and speakerphones are easy todeploy and are fully compatible with all major Unified
Communications platforms and desk phones. EPOS
works with strategic alliance partners to ensure that ourheadsets and speakerphones are easy to deploy and are
fully compatible with all major Unified Communications
and collaboration as well as contact center platforms
and desk phones. Compatibility guide indicates that call
control functionality has been is in place either as
a plug-and-play or via EPOS Connect.

Take controlof your call
EPOS offers an extensive range of wired andwireless headset solutions and speakerphonesthat enable remote call control with the leading
softphone brands and Unified Communications
solutions. We have developed different solutions
to match the requirements from our partners.

Plug-n-Play

EPOS Connect

Plugin download

Audio devices

EPOS headsets and speakerphones
work plug-n-play enabling full callcontrol. No need for any additional
installations – just plug in and talk!

EPOS Connect ensures that EPOS
headsets and speakerphones work
seamlessly with various leadingsoftphones and give you access tolatest firmware updates andpersonalized settings.

Our headset software for PC and Mac ensure thatyour headsets work seamlessly with the leading
softphone platforms.

EPOS headsets and speakerphones
can also work as an audio device if theremote call control is not supported forthe specific softphone.

So your headset and speakerphone are always
updated with the latest software and you can take fullcontrol of the call functions (receive/end calls, adjust
volume, mute, etc.) and experience remarkably richnatural sound from the moment you plug in.
For more information about available plugins read more:
eposaudio.com/en/us/enterprise/software/plugins

VDI Compatibility
EPOS works with leading Thin client OS
partners to enable audio, call control
and presence recognition for our audio
devices.

For more information and download of software, please go to: eposaudio.com/software

EPOS Softphone
Compatibility Guide
Windows

EPOS Softphone
Compatibility Guide
Windows

Enterprise Softphones

Wireless DECT Series

Wireless Bluetooth® Series

Wired USB Series

Speakerphone Series(Call control
with 3CX plugin) 1(Call controlwith 3CX plugin) 1(Call controlwith 3CX plugin) 1(Call controlwith 3CX plugin) 13CX Web Client v16(Call controlwith EPOS Connect)(Call controlwith EPOS Connect)(Call controlwith EPOS Connect)(Call controlwith EPOS Connect)(Plug-n-Play) 1

Alcatel-Lucent Rainbow
v1.55 or higher(Call controlwith EPOS Connect) 3(Call controlwith EPOS Connect) 3(Call controlwith EPOS Connect) 3(Call controlwith EPOS Connect) 3(Plug-n-Play)(Plug-n-Play)Amazon Connect(Plug-n-Play) 1(Plug-n-Play) 1(Plug-n-Play) 1(Call controlwith EPOS Connect) 3(Call controlwith EPOS Connect) 3(Call controlwith EPOS Connect) 3(Call controlwith EPOS Connect) 3(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)

Avaya Equinox
v3.2.2.2 or higher(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2

Avaya Communicator
v2.1.0.69 or higher(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2

Avaya One-X Agentv2.5.58020.0 or higher(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Plug-n-Play)

Avaya One-X Communicatorv5.2.0.14 or higher(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)

Avaya IX Workplace for Windows
v3.7 or higher(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2

Avaya Workplace for Windows
v3.12 or higher(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2

Cisco CUCI Lync
v11.6 or higher(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2

Cisco IP Communicator
v8.6.2 or higher(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Plug-n-Play)CounterPath X-Lite v4.9.8,
Bria X 1.2 and Bria v4.8 or higher(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Plug-n-Play)(Plug-n-Play)

Genesys Cloud(Call controlwith EPOS Connect)(Call controlwith EPOS Connect)(Call controlwith EPOS Connect)(Call controlwith EPOS Connect)(Plug-n-Play) 1(Plug-n-Play) 1(Plug-n-Play) 1

Genesys Engage Desktop
Edition v8.5.120.06 or higher(Call control with
Genesys WDE plugin) 4(Call control with
Genesys WDE plugin) 4(Call control with
Genesys WDE plugin) 4(Call control with
Genesys WDE plugin) 4(Plug-n-Play) 1(Plug-n-Play) 1(Plug-n-Play) 1(Plug-n-Play) 1

Unify Circuit Desktop Client for
Windows v1.2.2002 or higher(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)

Genesys PureConnect Interaction Connect version
2019 R3 patch 1(Call control with Genesys
PureConnect plugin) 6(Call control with Genesys
PureConnect plugin) 6(Call control with Genesys
PureConnect plugin) 6(Call control with Genesys
PureConnect plugin) 6

Unify Circuit Web Client for
Chrome v1.2.2002 or higher(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)

Mitel MiCollab Desktop client
v8.0.3 or higher(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2

Webex by Cisco 6, 7-8(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)

Mitel MiCollab Web Client
v8.0.15 or higher(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2

Zoom v4.5.4 or higher(Plug-n-Play) 4(Plug-n-Play) 4(Plug-n-Play) 4(Plug-n-Play) 4

Mitel MiCloud Telepo
v4.8.0.3636 or higher(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2

Mitel MiVoice 2380/1560v4.2.0.0 or higher(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2(Call controlwith EPOS Connect) 2

Enterprise Softphones

Wireless DECT Series

Wireless Bluetooth® Series

Wired USB Series

Speakerphone Series

8x8 Virtual Office Desktopver. 6.7.7 or higher(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)

3CX Phonev15 or higher

Alcatel-Lucent IP desktop
softphone vR11.0.66 or higher(Plug-n-Play) 1(Plug-n-Play) 1(Plug-n-Play) 1(Plug-n-Play) 1

Alcatel-Lucent Opentouch
Conversation v2.3 or higher(Plug-n-Play) 1(Plug-n-Play) 1(Plug-n-Play) 1

Amazon Chime 4.30 or higher 5(Plug-n-Play)(Plug-n-Play)

Avaya Aura v7.0.2 or higher(Plug-n-Play) 1

Avaya Communicator for
Microsoft Lync v6.4.0.6 or higher(Plug-n-Play)

Broadsoft UC One v21.0or higher(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)

Cisco Jabber v11.0 or higher(Plug-n-Play) 2+3(Plug-n-Play) 2+3(Plug-n-Play) 2+3(Plug-n-Play) 2+3

innovaphone Software Phonev12r2(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)Microsoft Teams(Plug-n-Play)(Plug-n-Play)Microsoft Teams Room

(Plug-n-Play)(Plug-n-Play)

Mitel MiVoice 2380/1560v4.2.0.0 or higher(Plug-n-Play)1(Plug-n-Play)

NSoftphone Premium
v8.0.0 or higher(Plug-n-Play) 1(Plug-n-Play)1(Plug-n-Play) 1(Plug-n-Play) 1Samwin
v7.2.0.1 or higher(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)

Skype v 6.3.X.X. to 7.40.0.104(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)

Skype for Business 2015/2016(Plug-n-Play)(Plug-n-Play)Starface UCC
v6.0.2.12 or higher(Plug-n-Play) 1

Unify OpenScape
v7R1.47.14 or higher

11(Plug-n-Play)

1

1

1

1. Based on EPOS Connect SDK
2. From Cisco Jabber version 11, EPOS headsets and speakerphones have fully integrated call control functionality
3. Based on EPOS Connect SDK. For older versions, the Cisco Jabber plugin can be downloaded at: eposaudio.com/en/enterprise/software/plugins(Plug-n-Play)11

4. To support dual softphone functionality with Skype for Business, you need to install EPOS Connect
5. EPOS has a total of 6 devices certified: devices.amazonaws.com/search?kw=EPOS&page=1
6. To enable multiple softphone feature with Cisco Jabber and Microsoft Teams, you need to install EPOS Connect.
7. Call control is enabled for EPOS devices (see the list here: help.webex.com/en-us/nrivbbab/Webex-Details-about-Headset-Support)
8. Available soon

1. The 3CX plugin is available at: eposaudio.com/en/us/enterprise/software/plugins
2. EPOS Connect is available at: eposaudio.com/en/us/enterprise/software/plugins
3. For more information please visit: eposaudio.com/en/dk/enterprise/partnerships/strategic-alliance-partners/amazon-connect
4. Genesys WDE plugin is available at: eposaudio.com/en/us/enterprise/software/plugins
5. ZyDesk client (running on the user’s PC) shall be version 6.9.54.0 or higher
6. eposaudio.com/en/dk/enterprise/software/plugins

EPOS Softphone
Compatibility Guide
WindowsEPOS Softphone
Compatibility Guide
MacEnterprise Softphones

Wireless DECT Series

Wireless Bluetooth® Series

Wired USB Series

Speakerphone SeriesEnterprise Softphones

Wireless DECT Series

Wireless Bluetooth® Series

Wired USB Series

Speakerphone Series

Mitel MiCollab Desktop client
v8.0.3 or higher(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1

8x8 Virtual Office Desktop
v6.7.7 or higher(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)

Mitel MiCollab Web Client
v8.0.15 or higher(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1Alcatel-Lucent Rainbow
v1.55 or higher(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)

Mitel MiCloud Telepo
v4.8.0.3636 or higher(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1

Amazon Chime 4.30 or higher(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)NICE Cxone(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1

Avaya Equinox
v3.2.2.2 or higher(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1

Octopus NetPhonev10.30.2092.0 or higher(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1

Avaya Communicator forMicrosoft Lync v6.4.0.6 or higher(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)

Pascom UC client
v17.09 or higher(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1

Cisco Jabberv11.7 or higher(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)SAP CCtr
v7.0 SP3 or higher(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1

CounterPath X-Lite 4.9.8,
Bria X 1.2 and Bria v4.8 or higher(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlEPOS Connect) 1

Sinch Contact Pro(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1

Genesys PureCloud(Call controlwith EPOS Connect)(Call controlwith EPOS Connect)(Call controlwith EPOS Connect)(Call controlwith EPOS Connect)

SwyxIt!
v10.30.2114.0 or higher(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1

Microsoft Teams v.1.2.00.22654(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)

ShoreTel Communicator
v14.2 or higher(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1

Mitel MiCollabv8.0 or higher(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1

Zylinc Attendant Console
v6.0 u3 or higher(Call controlwith EPOS Connect) 1+2(Call controlwith EPOS Connect) 1+2(Call controlwith EPOS Connect) 1+2(Call controlwith EPOS Connect) 1+2

Mitel MiCloud Telepo
v4.8.0.3636 or higher(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1

Zylinc Service Center
v6.0 u3 or higher(Call controlwith EPOS Connect) 1+2(Call controlwith EPOS Connect) 1+2(Call controlwith EPOS Connect) 1+2(Call controlwith EPOS Connect) 1+2

NICE Cxone(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1(Call controlwith EPOS Connect) 1

Zylinc Contact Center
v6.0 u3 or higher(Call controlwith EPOS Connect) 1+2(Call controlwith EPOS Connect) 1+2(Call control
with EPOS Connect) 1+2(Call controlwith EPOS Connect) 1+2

Skype v6.3.X.X. to v7.40.0.104(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)

Unify Circuit Desktop Client for
Windows v1.2.2002 or higher(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)

Unify Circuit Web Client for
Chrome v1.2.2002 or higher(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)–4(Plug-n-Play)(Plug-n-Play)(Plug-n-Play)

1. EPOS Connect is available at eposaudio.com/software
2. ZyDesk client (running on the user’s PC) shall be version 6.9.54.0 or higher
For more information please visit: eposaudio.com/en/enterprise/software/plugins

Webex by Cisco 2, 3

1. EPOS Connect for Mac (HeadSetup) is available at: eposaudio.com/software
2. To enable multiple softphone feature with Cisco Jabber and Microsoft Teams, you need to install EPOS Connect.
3. Call control is enabled for EPOS devices (see the list here: help.webex.com/en-us/nrivbbab/Webex-Details-about-Headset-Support)
4. Available soon

Compatibility
EPOS Headset Compatibility Guide is a tool to help you find EPOS solutions(headsets and/or connectors) that works with your device(s).
Do you need help choosing, or need assistance setting up your product?
If so, please visit: eposaudio.com/compatibility-guide

EPOS VDI Softphone Compatibility Guide

EPOS VDI Softphone Compatibility Guide

IGEL OSHP ThinPro

Enterprise Softphones

Wireless DECT Series

Wireless Bluetooth® Series

Wired USB Series

Speakerphone Series

Enterprise Softphones

Wireless DECT Series

Wireless Bluetooth® Series

Wired USB Series

Speakerphone Series

Cisco Jabber 12.9
and higher*

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Cisco Jabber 12.9
and higher*

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

MS Teams v. 1.3.00.21759
and higher

Audio

Audio

Audio

Audio

MS Teams v. 1.3.00.21759
and higher

Audio

Audio

Audio

Audio

Skype for Business 2016and higher

Audio, Call Control

Audio, Call Control

Audio, Call Control

Audio, Call Control

Skype for Business 2016and higher

Audio, Call Control

Audio, Call Control

Audio, Call Control

Audio, Call Control

Webex 41.12
and higherAudio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Webex 41.12
and higher

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Zoom v. 5.8
and higher

Audio

Audio

Audio

Audio

Zoom v. 5.8
and higher

Audio

Audio

Audio

Audio

EPOS VDI Softphone Compatibility Guide

EPOS VDI Softphone Compatibility Guide

Dell Wyse ThinOS

eLux

Enterprise Softphones

Wireless DECT Series

Wireless Bluetooth® Series

Wired USB Series

Speakerphone Series

Enterprise Softphones

Wireless DECT Series

Wireless Bluetooth® Series

Wired USB Series

Speakerphone Series

Cisco Jabber 12.9
and higher*

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Cisco Jabber 12.9
and higher*

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

MS Teams v. 1.3.00.21759
and higher

Audio

Audio

Audio

Audio

MS Teams v. 1.3.00.21759
and higher

Audio

Audio

Audio

Audio

Skype for Business 2016and higher

Audio, Call Control

Audio, Call Control

Audio, Call Control

Audio, Call Control

Skype for Business 2016and higher

Audio, Call Control

Audio, Call Control

Audio, Call Control

Audio, Call Control

Webex 41.12
and higher

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Webex 41.12
and higher

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Zoom v. 5.8
and higher

Audio

Audio

Audio

Audio

Zoom v. 5.8
and higher

Audio

Audio

Audio

Audio

EPOS VDI Softphone Compatibility Guide
NoTouchOSEnterprise Softphones

Wireless DECT Series

Wireless Bluetooth® Series

Wired USB Series

Speakerphone Series

Cisco Jabber 12.9
and higher*

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

MS Teams v. 1.3.00.21759
and higher

Audio

Audio

Audio

Audio

Skype for Business 2016and higher

Audio, Call Control

Audio, Call Control

Audio, Call Control

Audio, Call Control

Webex 41.12
and higher

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Audio, Call Control,
Presence recognition

Zoom v. 5.8
and higher

Audio

Audio

Audio

Audio

Compatibility
Audio Plug-and-play for audio on your EPOS Devices
Call control Answer, reject, mute, unmute, hold, unhold a call – with a simple click on the audio device
Presence recognition Let your colleagues know if you are in a call or free to talk with the EPOS USB Busylight* Call Control features with Cisco Jabber VDI are enabled based on request.
Please reach out to softwarevdi-help@eposaudio.com for information about Call Control on Cisco Jabber VDI.

09.202 2 _ 8 54 9 6 8 893

THE POWER OF AUDIOEPOS Group A/S
Industriparken 272750 Ballerup, Denmark
eposaudio.com