END-USER MANUALEPOS Connect

July 2024

ContentIntroduction

2System requirement

2Windows and Mac
Hardware requirement
Operating system requirements
ChromeDevice service
Installing and Uninstalling EPOS Connect

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Installed by an IT administrator
Manual uninstallation by the end-user

Getting started
HomeDetails
Update Overview
Settings
HelpTray3

EPOS CONNECT – END-USER MANUAL

1. Introduction
EPOS Connect is a desktop application that enables the user to update EPOS devices with the latest
available firmware, configure the device to the preferred settings and connect EPOS devices seamlessly
with the range of softphones.
The IT administrator in a company may deploy firmware and specific setting to the users ofEPOS Connect. This is achieved by EPOS Manager in combination with EPOS Connect.

2. System requirement
2.1. Windows
Hardware requirement
Your computer must meet the following minimum requirements:– Processor: Minimum 1.6 gigahertz (GHz) or faster processor– RAM: 2 gigabytes (GB) RAM– Hard disk space: 500 MB

Operating system requirements
Windows operating systems Win10 and Win11.

2.2. MAC
Hardware requirement
Your computer must meet the following minimum requirements:– Processor: Minimum 1.6 gigahertz (GHz) or faster processor– RAM: 4 gigabytes (GB) RAM– Hard disk space: 500 MB

Operating system requirements
Mac operating system 12.x, 13.x and 14.x

2.3. Chrome
Chrome OS is not supported.

Prerequisite
If a socket filter application installed (comes with some VPNs, like Cisco socket filter which comes with Cisco
AnyConnect), it adds DNS proxy changes and content filtering which blocks certain packets. If you are facing issues
like connecting to server, make necessary changes in the cisco socket filtering to stop blocking
EPOSConnectAgent. The issue will be resolved automatically after changes.

2.4. Device service
The EPOS Connect will run in the background and monitor any connected EPOS devices.
EPOS Connect application uses port number 41096 to communicate with the EPOS Connect service.
Ensure that this port number is available and is not blocked by firewall, endpoint protector, security
tool etc.
Port number to be used by EPOS Connect may be changed in the IPCConfig.txt file.

23. Installing and Uninstalling EPOS Connect
3.1. Installed by an IT administrator
The most common way to install EPOS Connect on an end-user computer is through remote
installation by the company’s IT administrator.
Note that if the remote machine already has HeadSetup™ installed, please uninstall
HeadSetup™ before deploying EPOS Connect.
When installing using the EXE file, EPOS Connect and DSEASDK installer are merged into one.
DSEASDK is used for call control functions.
For MSI installation, two MSI files are required. First install EPOS Connect MSI followed by
DSEASDK MSI.
If MSI installation is used for remote deployment, set the custom MSI parameter‘AUTOLAUNCH_ENABLED=0’ during DSEASDK MSI installation. AutoLaunch.exe available in EPOS
Connect program files folder can be used to start services in the logged user context postinstallation.
Additionally, ensure that Microsoft Visual C++ 2015-2019 Redistributable (x86) version equal toor greater than 14.26.28720 is present for EPOS Connect MSI installation to function normally.
If a higher or equivalent version of DSEASDK is already installed, only EPOS Connect will beinstalled.

3.2. Manual uninstallation by the end-user
Uninstalling EPOS Connect will only remove EPOS Connect.
If Call Control feature is not in use, uninstall DSEASDK explicitly.

4. Getting started
EPOS Connect will be automatically started when your computer is booted and will be running in the background
until closed. It is advised not to close the application for the IT administrator to be able to administer devices,end-users, and the application itself.
The following menus are available in EPOS Connect:

4.1. Home
The “Home” page displays information of the devices that are connected to the machine.
An update icon appears when an update is available for a device.

4.2. Details
The “Details” page shows a detailed product description for each connected device. This pageis opened by clicking a device on “Home” or by selecting the device name from the top bar.
Information related to headsets is also shown when connected to a base station and a dongle.
Additional info on the product can be viewed by clicking on “Product Webpage”.

4.3. Update Overview
The “Update Overview” page lists the status of stilled firmware and available updates for allconnected devices. If an update is available, download/update icon will appear next to thelisted device.
“Check for Updates”
Clicking the “Check for updates” menu item will trigger a check for new updates or
configurations available.

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“Update from file”“Update from file” is used if a manual update of a device is required. The firmware shall be in zipped
format. “Update from file” will prompt the user to location the firmware file to be used. When thefile has been selected, the “Update” button will be active in the “Updates” view.

4.4. Settings“Settings” page allows the user to view, edit and save configuration of the connected

devices. The configuration options may be defined by the IT administrator of the company.
The user may restore the configuration to default settings by clicking on the “RestoreSettings” button.
“General Settings” The user can select his default softphone.

4.5. Help
The Help tab in the application displays the information about the EPOS Support, Connection
Status and the License Agreement.
“Language”
Select your preferred language to be used in the application.

Supported languages in the current release:
English - US, Japanese, Danish, Italian, Dutch, Portuguese, French, Simplified Chinese & Traditional Chinese
German, Spanish, Korean, Turkish.
“Download logfiles”
Clicking this item will generate the log file package. This can be used to send log information to theIT department or to EPOS support in case if it is needed.
“User guide”
Clicking this item opens this document.
“Contact email”
Clicking this item opens an E-mail addressed to EPOS.
“Connection Status”
The Connection Status tab displays the status of the Server Connection and the details of the tenant.
“License Agreement”
The License Agreement tab provides access to end user license details of the third-party software.

4.6. Tray
A tray icon for EPOS Connect can be seen in taskbar.
“Open”
Opens EPOS Connect when clicked.
“Exit”
Clicking on exit will terminate the application.
“Uninstall”
Use it for uninstalling the application (only applicable for MAC machine).

Contact Information
E-mail:Website:software-help@eposaudio.com
https://www.eposaudio.com/support

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