LIMITED WARRANTY FOR VIVE ENTERPRISE ADVANTAGECanada
PLEASE READ THIS LIMITED WARRANTY CAREFULLY TO UNDERSTAND YOUR RIGHTSAND OBLIGATIONS. THIS LIMITED WARRANTY CONTAINS A MANDATORY ARBITRATIONCLAUSE WITH A CLASS ACTION WAIVER.
BY USING YOUR HTC PRODUCT(S) OR ACCESSORY(IES), YOU AGREE TO THIS LIMITEDWARRANTY, INCLUDING THE MANDATORY ARBITRATION CLAUSE AND CLASS ACTIONWAIVER BELOW. IF YOU DO NOT ACCEPT THIS LIMITED WARRANTY, DO NOT USE YOURHTC PRODUCT(S) OR ACCESSORY(IES). INSTEAD, PLEASE RETURN THEM TO THE
RETAILER FROM WHOM YOU PURCHASED THEM WITHIN THE RETAILER’S RETURNPERIOD.
DEFINITIONS
The following definitions apply to this Limited Warranty for VIVE Enterprise Advantage (“LimitedWarranty”):
1. “Accessory” or “Accessories” means a secondary or auxiliary element included in the box with the"Covered Product" at the time of sale, and may include: headset cables, USB cables, DisplayPortcables, micro-USB cables, and power adapters; provided that the component was manufactured byor for HTC and can be identified by the “HTC” or “VIVE” trademark, trade name, or logo affixed tothe component as originally supplied.
2. “Covered Products” has the meaning set forth below in the section titled “What is Covered by thisLimited Warranty.”
3. “Normal Use Conditions” means common use that is in accordance with the user manual andinstructions provided with the Product(s) or Accessory(ies) or posted online.
4. “Province” means a Province of Canada, Yukon, Northwest Territories and Nunavut.
5.

“Product(s)” means the VIVE PRO head mounted display (“Headset”; HTC VIVE head mounted
display excluded), the VIVE PRO link control box packaged with the Headset (“Link Box”), and thefollowing HTC VIVE and VIVE PRO virtual reality devices, each purchased from an authorized
Retailer or directly from HTC: handheld controller (“Controller”), laser tracking station (“BaseStation”), and auxiliary tracking device (“Tracker”); whether packaged separately or as part of akitted system.

6. “Retailer” means a business that sells goods directly to commercial entities, including those with aphysical and/or online presence.
7. “Warranty Period” means twenty-four (24) months from the date You purchased the CoveredProduct(s) from an authorized Retailer or directly from HTC.
8. “You” or “Your” means the original purchaser and/or original business entity utilizing the Product.
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WHAT IS COVERED BY THIS LIMITED WARRANTY?
This Limited Warranty shall apply to one Headset, one Link Box and up to four (4) additional Controller, Base
Station or Tracker Products in any combination (whether sold separately or as part of a kitted system),along with accompanying Accessories, so long as each Headset, Controller, Base Station and Tracker isregistered to Your Enterprise Advantage pack within three (3) months of Product purchase, subject to HTC’sconfirmation (the “Covered Products”). This Limited Warranty supersedes and replaces any Limited Warranty
found within the original Product packaging for the Covered Products.
During the Warranty Period, HTC warrants that the Covered Products and Accessories will be free from defects
in material and workmanship if used under Normal Use Conditions.
This Limited Warranty is given only to You, and may not be sold, assigned, transferred, or given in full or inpart to any subsequent purchaser or acquirer of the Covered Products and Accessories or any other person. This
Limited Warranty gives You specific legal rights, and You may also have other rights which vary from Province
to Province.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
This Limited Warranty does not apply other than to the Covered Product(s) and Accessories. It therefore does
not apply to any non-HTC equipment or any software whatsoever, whether developed by HTC or a third party,
even if intended or labelled as for use with the Product(s). Third party manufacturers, suppliers, or publishers
may provide warranties for their own products and You may contact them directly for service.
EVEN WITH RESPECT TO THE COVERED PRODUCT(S) OR ACCESSORIES, THIS LIMITEDWARRANTY SHALL NOT APPLY:
1. if a Product or Accessory serial number, date code, or water indicator has been removed, erased,defaced, or altered, or is illegible;
2. to any deterioration of the cosmetic appearance of a Product or Accessory due to normal wear andtear;
3. to consumable parts, such as batteries or protective coatings that are reasonably expected to diminish
over time, unless failure has occurred due to a malfunction;
4. to malfunctions caused by the battery if improperly installed, or if the seals of the battery or thebattery pack is broken or show evidence of leakage or tampering;
5. to malfunctions caused by electrical surges or other electrical current problems that are not the faultof the Product or Accessory;
6. to use not in accordance with the user manual or not under Normal Use Conditions;
7. to rough handling; use outdoors; exposure to liquids, dampness or extreme thermal or environmental
conditions or a rapid change in such conditions; corrosion; or oxidation;
8. to damage caused by or resulting from modifications or non-warranty repairs;
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9. to accidents, forces of nature, or other actions beyond the reasonable control of HTC (including butnot limited to deficiencies in consumable parts) unless the defect was caused directly by amalfunction;
10. to physical damage to the surface of a Product or Accessory, including but not limited to cracks or
scratches on the surfaces of the Product or Accessory, including any screen or lens;
11. to any computer or other product to which a Product or Accessory may connect. HTC does notwarrant that the operation of a Product or Accessory will be uninterrupted or error-free;
12. where the software loaded on a Product, including but not limited to the operating system and/or
firmware, needs to be upgraded, if such updates can be loaded by You;
13. to any Product in which the operating system and/or firmware has been altered, including any failed
attempts to alter the operating system, regardless of whether such modifications are authorized,approved, or otherwise sanctioned by HTC;
14. to malfunctions caused by unplugging any cable from or otherwise powering off a Product, or yourcomputer during any firmware update; or15. to malfunctions caused by the use of a Product or Accessory with or connection of a Product to anaccessory not approved or provided by HTC or used in any way other than its intended use andwhere such defect is not the fault of the Product itself.
This Limited Warranty is valid and enforceable only in Canada where the Product(s) are intended to be sold. A
Covered Product or Accessory can only be returned to be repaired under this Limited Warranty in the country
where it was intended for purchase. Warranty service availability and response times may vary from country tocountry.
HOW DO I OBTAIN WARRANTY SERVICE?
In the event of a perceived malfunction in a Covered Product or Accessory, You should take the following
actions:
1. Refer to the user manual and/or resources available at www.vive.com/support in order to identify
and correct the problem. Please note that opening a Product or Accessory may cause damage
that is not covered under the Limited Warranty.
2. If the problem cannot be resolved by reference to the user manual and/or resources available atwww.vive.com, You should login to your enterprise account at https://enterprise.vive.com/portal forfurther instructions on contacting HTC customer care for assistance.
3. When You contact the Retailer or HTC, please be sure to have the following information available:

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a. The model and serial number of the Product.
b. Your full address and contact information.
c. A copy of the original invoice, receipt or bill of sale for the purchase of the Product. You
must present a valid proof of purchase upon making any claims pursuant to this Limited
Warranty.
Upon completion of these steps, HTC will provide You with instructions regarding how and when a Covered
Product or Accessory should be returned. Unless otherwise instructed, You are responsible for costs inconnection with the return of the Product or Accessory to HTC.
If You return a Product or Accessory during the Warranty Period and it satisfies the terms of this Limited
Warranty, HTC or its authorized agent will, at its sole discretion, repair or replace it. Repair or replacement may
involve the use of a functionally equivalent reconditioned Product or Accessory and/or parts. The Retailer orHTC will return the repaired or replacement Product or Accessory to You in good working condition. Any
Product, Accessory, or parts or components thereof that are replaced under the terms of this Limited Warranty
become the property of HTC.
If HTC repairs or replaces a Product or Accessory, the repaired or replaced Product or Accessory shall continue
to be warranted for the remaining time of the original Warranty Period or for three (3) months from the date ofrepair or replacement, whichever is longer.
Rather than ask You to return a Product or Accessory, HTC may instead elect to supply user-installable parts
directly to You to fulfill its Limited Warranty obligations. If requested by HTC, You in turn agree to return thereplaced parts at Your cost.
HTC reserves the right to restrict warranty service to the country where a Product or Accessory was intended tobe sold. HTC must be notified of a perceived malfunction during the applicable Warranty Period in order for
You to be eligible for any remedy under this Limited Warranty. Do not ship Your Product or Accessory directly
to HTC unless You are asked to do so when following the steps above. If You need to return a Product orAccessory for warranty service, the steps above must be followed.
DISCLAIMER AND LIMITATION OF OTHER WARRANTIES AND RIGHTSTO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SETFORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND
CONDITIONS. HTC LIMITS THE DURATION AND REMEDIES OF ALL STATUTORY AND IMPLIEDWARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY ANDFITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENTDEFECTS TO THE DURATION OF THIS LIMITED WARRANTY AND, AT HTC’S OPTION, THE REPAIR
OR REPLACEMENT SERVICES DESCRIBED HEREIN. Some Provinces do not allow limitations on howlong an implied warranty lasts, so the above limitation may not apply to You.
LIMITATION OF LIABILITYEXCEPT AS PROVIDED IN THIS LIMITED WARRANTY AND TO THE MAXIMUM EXTENTPERMITTED BY LAW, HTC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIALLOSSES OR DAMAGES OF ANY NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TOPage 4 of 7LOSS OF DATA, LOSS OF PRIVACY, LOST PROFITS OR COMMERCIAL LOSS, BUSINESSINTERRUPTION, OR LOSS OF CONFIDENTIALITY. NOTWITHSTANDING THE FOREGOING ANDEVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE, THE ENTIRE LIABILITY OF HTC ANDITS SUPPLIERS UNDER ANY PROVISION OF THIS LIMITED WARRANTY SHALL BE LIMITED TOTHE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT. THESE EXCLUSIONS APPLY EVENIF HTC HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES. Some Provinces do notallow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion
may not apply to You.
AGREEMENT TO ARBITRATE DISPUTESPLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO
ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH HTC AND LIMITS THE MANNER IN
WHICH YOU CAN SEEK RELIEF FROM HTC.
Binding Arbitration. Except for disputes in which either party seeks to bring an individual action in small
claims court, You and HTC agree (a) to waive Your and HTC’s respective rights to have any and all disputes orclaims arising from or related to this Limited Warranty or the sale, condition, use, or performance of theProduct or Accessory (collectively, “Disputes”) resolved in a court, and (b) to waive Your and HTC’s respective
rights to a jury trial. Instead, You and HTC agree to arbitrate Disputes through binding arbitration (which isthe referral of a Dispute to one or more persons charged with reviewing the Dispute and making a final andbinding determination to resolve it instead of having the Dispute decided by a judge or jury in court).
No Class Arbitrations, Class Actions or Representative Actions. You and HTC agree that any Disputearising out of or related to this Limited Warranty, is personal to You and HTC and that such Dispute will beresolved solely through individual arbitration and will not be brought as a class arbitration, class action, or any
other type of representative proceeding. You and HTC agree that there will be no class arbitration or arbitrationin which an individual attempts to resolve a Dispute as a representative of another individual or group ofindividuals. Further, You and HTC agree that a Dispute cannot be brought as a class or other type of representative
action, whether within or outside of arbitration, or on behalf of any other individual or group of individuals.
Notice; Informal Dispute Resolution. You and HTC agree that each party will notify the other party in writingof any arbitrable or small claims Dispute not less than thirty (30) days of the date it arises, so that the parties canattempt in good faith to resolve the Dispute informally. Notice to HTC shall be sent to HTC Legal, Arbitration
Program Administrator, 308 Occidental Avenue, Suite 300, Seattle, WA 98104. Your notice must include (a)Your name, postal address, telephone number, the email address You use or used for Your HTC account or, ifdifferent or if You have no HTC account, an email address at which You can be contacted, (b) a description inreasonable detail of the nature or basis of the Dispute, and (c) the specific relief that You are seeking. Our
notice to You will be sent electronically to the email address You use or used for Your HTC account, whereavailable, or given to any alternate contact previously provided, and will include (a) our name, postal address,
telephone number and an email address at which we can be contacted with respect to the Dispute, (b) a
description in reasonable detail of the nature or basis of the Dispute, and (c) the specific relief that we are
seeking. If You and HTC cannot agree how to resolve the Dispute within thirty (30) days after the date notice isreceived by the applicable party, then either You or HTC may, as appropriate and in accordance with thisLimited Warranty, commence an arbitration proceeding or, to the extent specifically provided for above, file aclaim in small claims court.

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Process. Except for Disputes in which either party seeks to bring an individual action in small claims court,
You and HTC agree that any Dispute must be commenced or filed by You or HTC within one (1) year of thedate the Dispute arose, otherwise the underlying claim is permanently barred (which means that You and HTC
will no longer have the right to assert such claim regarding the Dispute). You and HTC agree that the arbitration
shall be according to the American Arbitration Association Commercial Arbitration Rules applicable toconsumer disputes (the “AAA Rules”), except insofar as those rules would be inconsistent with any part of thisLimited Warranty, including without limitation the agreement to arbitrate. For claims of $5,000 or less, You
may decide whether You would prefer to have the arbitration decided based only on documents submitted to thearbitrator, or by a hearing in person or by phone. The arbitration shall be held in King County, Washington andthe state and federal courts located in King County, Washington have exclusive jurisdiction over any appeals
and the enforcement of an arbitration award. You may also litigate a Dispute in the small claims court located in
the county of Your residence if the Dispute meets the requirements to be heard in small claims court.
Authority of Arbitrator. As limited by the Federal Arbitration Act, this Agreement and the applicable AAA
rules, the arbitrator will have the authority to grant any remedy that would otherwise be available in court,
provided that the arbitrator’s award may not exceed, in form or amount, the relief that a United States District
Court could order under the Limited Warranty; provided, however, that the arbitrator does not have theauthority to conduct a class arbitration or a representative action, which is prohibited by this Limited Warranty.
Notwithstanding the AAA Rules, any decisions concerning arbitrability of a particular dispute, including but notlimited to whether a class arbitration is permitted by this Limited Warranty, shall be resolved by a proper court
in King County, Washington, rather than an arbitrator. Any dispute concerning the enforceability of thisagreement to arbitrate, or any part thereof, shall also be resolved by a proper court in King County, Washington,rather than an arbitrator.
Rules of AAA. The rules of AAA and additional information about AAA are available on the AAA website(https://www.adr.org/Consumer). By not opting out of this agreement to arbitrate as specified below, You either(a) acknowledge and agree that You have read and understand the AAA Rules, or (b) waive Your opportunity toread the AAA Rules and any claim that the AAA Rules are unfair or should not apply for any reason.
Applicability of Agreement to Arbitrate. IF THE PROHIBITION ON CLASS ARBITRATIONS SET FORTHABOVE IS DEEMED TO BE UNENFORCEABLE, THEN THE AGREEMENT TO ARBITRATE WILLNOT APPLY TO THE CLASS CLAIM.
RIGHT TO OPT OUT: This agreement to arbitrate disputes will apply unless You notify HTC in writing
postmarked no later than 30 calendar days of receipt of this Limited Warranty that You reject theagreement to arbitrate. You must include in Your notice of opt-out (a) Your name and address; (b) thedate on which You purchased the Product(s); (c) the date on which You purchased the Enterprise
Advantage pack; (d) the Product model names; and (e) Serial Number of the Products. These numbers
may be found on the packaging and on the Product. You must send Your written notice to HTC Legal,Arbitration Program Administrator, 308 Occidental Avenue South, Suite 300, Seattle, WA 98104. Noother form of notice will be effective to opt out of this agreement to arbitrate. If You opt out of theagreement to arbitrate, the Limited Warranty will still apply to You.
GENERAL PROVISIONS
1. Waiver of Jury Trial: IF A DISPUTE BETWEEN YOU AND HTC PROCEEDS IN COURT RATHER
THAN OR IN ADDITION TO IN ARBITRATION, YOU AND HTC UNCONDITIONALLY
WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, ORCOUNTERCLAIM ARISING OUT OF OR RELATING TO THIS LIMITED WARRANTY.
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2. Governing Law: The Federal Arbitration Act (the “FAA”) applies to the agreement to arbitrate.
Except as preempted by FAA, the law of the Province of Ontario and the laws of Canada shall govern
this Limited Warranty.
3. Severability: Except as specifically provided above, if any provision of this Limited Warranty is held
to be invalid or unenforceable, such invalidity or unenforceability shall not affect the enforceability of
the remainder of the Limited Warranty.
This Limited Warranty is offered by HTC Corporation, No. 23, Xinghua Road, Taoyuan District, Taoyuan City,330, Taiwan.

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