Commercial Customer Story

A print environment overhaulManagement NeedBakers Delight’s printing environment was out of control. Numerous offices,with a variety of contracts and devices and the lack of central oversight madeprint management impossible. CIO Joanne Stubbs knew that they werepaying far too much for far too little.
Staff were able to print any documents, resulting in a waste of paper andunallocated budget. Not only would Bakers Delight save on paper by moving
to a new system, but it would also save on power costs as well.

The Solution

Implementing PaperCut MF across the Bakers Delight network started atlarger sites, giving the business greater control and understanding of thecompany’s entire print infrastructure. Staff were able to queue jobs at theprinter of their choice, and were even able to use the same card for accessing
their work building as well as printing.

ResultThe results were a resounding success – PaperCut MF cut printing costs at
Bakers Delight by 18% in the first 12 months, with print volumes continuing todecline. Even three years into the program, PaperCut MF was able to continue
delivering more cost savings, waste reduction and the opportunity for lesspower consumption over time.

Customer Profile
Bakers Delight

Country Australia
Users 150+

Website bakersdelight.com.auBakers Delight is Australia’s mostsuccessful bakery franchise. Since
1980, this Australian owned company
has grown to over 700 bakeries acrossfour countries, serving over two million
customers each week.

Configuration

Product PaperCut MF
Workstations 350

Grayscale Printer RicohColor Printers Ricoh & Lexmark
Primary Server Single

Searching for a solution“We have sorted out our print
management solution for theforeseeable future. Not only
have we regained control overwaste and spending, but wehave a plan to further improve
our environmental footprint
through power savings.”
CIO, Joanne Stubbs.

Too many contracts
create chaos

Bakers Delight CIO Joanne Stubbs
discovered that they had a variety
of printing vendors with contracts
in place.

“The printing companies werecharging exorbitant prices forservices like one printer in oneoffice,” she said. “It was obviousthat by rationalizing the contracts– some of which had even beensigned by people without authority
to sign – we could save money not
only in outgoings, but also in ourinternal administrative processesof vendor management, costmonitoring and chargeback.”
Stubbs was also keen to see an
improvement in Bakers Delight’s
environmental footprint.

Bakers Delight went to market,
searching for a provider that could
consolidate printing solutions.

Upstream Print Solutions wasselected as the hardware and print
management vendor. Seamlessintegration into Bakers Delight’s
multi-vendor environment, rapid
deployment time and ease ofadministration were critical.

The deployment also included
RFIdeas card readers, a device
agnostic solution, used for staff
identification. Existing Baker’s
Delight staff access cards were notcompatible with any card reader,
however the addition of a simple,
stick-on HID patch resulted in thecards working with both the RFIdeas
reader as well as building security
with PaperCut MF’s Find-MePrinting.
Using Find-Me Printing, print jobs
are queued and printed at theuser’s device of choice after user
authentication via a swipe card orother device login.

It was an easy fix to drive afundamental change in printbehavior. Now with PaperCut MF andRFIdeas in place, jobs are queued
for a maximum of 24 hours, during
which time users can print or delete
the job. PaperCut MF was rolled out
alongside the fleet upgrade, site-bysite, across a one month period by
Upstream and Bakers Delight staff.
Updates are easy as new devices orusers come online.

An obvious first step was to reduce
print usage, but Stubbs also
indicated that power usage was inher sights.
So what could be done?

A resounding success

A combination of managed devices
and PaperCut MF reduced the costof printing by 18% in the first 12months, a further $1,000 per monthin the following year, with print
volumes continuing to decline since.
“With the introduction ofthe system, and supporting
departmental budgets and costallocation, users are much moreaware of the impacts of theirprinting,” says Stubbs.

“We implemented full departmental
chargeback, with Upstream’s bill
automatically fully reconciled with
PaperCut MF data and each user’s
printing charged back appropriately.
We’ve also been able to standardize
on a cost-per-page for printing
across the business, makingfinancial forecasting simpler andmore accurate.”

What’s next?

As the need arises, the smaller 5-6
person offices could be brought
online with PaperCut MF and theUpstream managed solution. The
remote offices can come on board
easily and integrate completely at
any time.

Stubbs is also looking tostandardize the fleet for powersavings management, and isactively working with Upstream to
implement an out-of-hours poweroff strategy.

Environmental savings“With no accountability, it’s too easy to simply print too much.
It’s wasteful,” remarked CIO, Joanne Stubbs

To see the real impact of your printing, email or visit
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