Sustainability2024

Our Commitment
At Mandarin Oriental Ritz, Madrid we are committed to delivering exceptional service with sustainability at the forefront. 'Acting with Responsibility' is a core principle atMandarin Oriental, deeply rooted in our heritage.Our sustainability initiatives are designed to make a positive impact on the world, empowering our colleagues to proactively
address environmental and community needs.

•Eco-friendly collaborations with suppliers, business partners, and guests to actively reduce the environmental impact of our operations•

Single-Use Plastic free operation•

Sourcing responsibly with sustainability certified products•

Acknowledging and respecting the principles contained in the Universal Declaration of Human Rights•

Training colleagues on relevant environmental and social issues and engaging guests in responsible consumption•

Reducing greenhouse gas emissions•

Reducing energy consumption through optimization processes and LEED (Leadership in Energy and Environmental Design) conversion•Waste Management and recycling programme utilising the Reduce,Reuse, and Upcycle mode

Our Sustainability Committee
The Sustainability Committee at Mandarin Oriental Ritz, Madrid was established with the goal of integrating sustainability into daily operations.
Committee Members

Committee Role

Job Title

Ferdinand Wachs

Head of Committee

Hotel Manager

Bárbara Velasco

Sustainability Chairperson

Director of Engineering

Mar Martínez

Sustainability Chairperson

Assistant Director of Finance

Carmen Masferrer

LeadSenior HouseKeeping Supervisor

Sergio de la Plata

MemberHead Chef

Carla González

MemberAssistant Director of People & Culture

Ernesto Fernandez

Member

Kitchen - Admin

Carlos Martin

MemberPalm Court Waiter

Ana María Perez

MemberSales Coordinator

Estíbaliz Ramiro

MemberAssistant Executive HousekeeperClara Mengibar Araque

MemberEvents Sales Executive

Enrico Petrella

MemberAssistant F&B Director

Rubén López

MemberDirector of Purchasing

Elisa PalmaMember

Digital Marketing Manager

Our Goals
At Mandarin Oriental Ritz, Madrid, our main goal is to make substantial progress towards our sustainability commitments, with structured objectives spanning both groupwide and hotel-specific targets across key pillars.

Single-Use Plastic

Responsible Procurement

Endangered Species

We have successfully eliminated all
single-use plastics across theoperations.

We are proud to source the finest natural,nutritious and traceable ingredients with theutmost integrity. Our offerings include
sustainably sourced seafood, cage-free eggs andsustainability certified products. Our restaurant
menus feature vegan and vegetarian options.

We eliminated endangered seafood
species from all menus,compliant
with the W W F Endangered Seafood
Guide.

Social Initiatives
We are active community
members committed tocontributing 2000+ hours ofcharity work in 2024.

Paper
We Implemented a processes toreduce paper consumption
throughout the hotel, and where
paper is used,ensure 100%
sustainable certified paper.

Waste & Food ManagementWe are committed to ensuring measurement
practices and waste segregation are in place.

Energy Efficiency
We continue to be focused on lightefficiency, air conditioning andheating control besides water saving.

Hotel Specific Initiatives
We are committed to a minimum of two
initiatives that promote:
Efficient resource consumption
Social community development
Sourcing of sustainable goods

Commitment to UN SDGs
We at Mandarin Oriental Ritz, Madrid are committed to advancing the United
Nations Sustainable Development Goals (SDG), integrating them into ouroperations to ensure a sustainable and equitable future for all:•

Aligning operations and strategies with the SDGs to promote prosperity
while protecting the planet•

Implementing specific initiatives to address SDGs relevant to ourbusiness, such as responsible consumption and production,affordable
and clean energy,and decent work and economic growth•Partnering with local communities,suppliers, and stakeholders to expand
our impact on sustainable development•

Regular reporting and updates on our progress towards these goals,ensuring transparency and accountability

Commitment to our Community
Historic Building
The hotel, which was designed and built under the supervision of legendary hotelier César
Ritz, first opened its doors in 1910. The restoration in 2019 significantly enhanced the hotel’sfacilities and services, while maintaining its unique character, encapsulated in the Belle
Époque style of the original building. Spanish architect, Rafael de La-Hoz, has been
instrumental in providing the context for the historical restoration, while French designers,
Gilles & Boissier, have overseen the interiors with the aim of increasing the property’s appeal
to local and international guests alike while celebrating César Ritz’s pioneering spirit.

Community Engagement
Since its reopening in April 2021, Mandarin Oriental Ritz, Madrid has upheld the support ofart, creativity, and talent in the city of Madrid and Spain as one of its core values. Thiscommitment has been manifested through various projects aimed at preserving the cultural
heritage of Madrid. In 2022, the hotel commenced a restoration and micro-patronage projectwith the Thyssen-Bornemisza National Museum. In 2023, the hotel collaborated with theNational Dance Company and was rewarded with a price in 2024 for promotion of local art
and talent.
The most distinctive aspect of these projects is the commitment to the city’s artistic
heritage and talent, reflected not only in support and promotion but also in investment toensure the conservation or realisation of artistic projects in Madrid.

Landscape of Arts and Sciences
Madrid is already part of the World Heritage List. In 2019, Spain presented the Paseo
del Prado (where the hotel is located) and Buen Retiro to UNESCO for inscription tothe World Heritage List, and its proposal was approved in 2021. This area constitutes
an extraordinary urban landscape where culture and nature have been united fromthe mid-16th century to the present day, giving it the status of Outstanding UniversalValue.
The hotel is situated within the ‘Golden Triangle of Art’, an area defined by the mostimportant museums in the city – the Prado, the Thyssen-Bornemisza and the Reina
Sofía Museum of Modern Art.

Our Initiatives
Sustainability Impact

Energy Efficiency
Heat Recovery
Our heat recovery system uses chiller-generated heat to preheat water

Building & Guest Rooms Management Systems
Our facilities use 100% LED lighting and employ a presence system that deactivateslights and air conditioning in unoccupied rooms, including light movement sensors
in all guest rooms, façade lighting, meeting and event spaces and back of thehouse

Water
We utilise drip irrigation and automatic taps to reduce water consumption.

Environmental Efficiency
Smart home automation system with sensors
Automated system that detects the absence of the guest and deactivates theair conditioning system and turns off the lights.

Green Transportation
Providing guests with the choice of electric car transportation via electricvehicles.

LEED Gold Certification
The LEED Gold Certification awarded to Mandarin Oriental Ritz, Madrid signifies
our adherence to the highest standards of environmental sustainability andgreen building practices.

Environmental Efficiency
Water Efficiency
Savings are achieved by using low-flow toilets,lavatories,and showers.

Waste Management
Improving recycling and composting processes. Additionally, recycling efforts
include paper, plastic, and tins, with used deep-frying oil converted into bio-oil.

Targets 2024
• Achieve less than 7.9 kg of non-diverted waste per sqm• Achieve more than 36.0% of waste diversion rate

Food Waste Management
Mandarin Oriental Ritz, Madrid introduces Winnow system in 2024, an AI solutionthat measures food wastage, expects to reduce food waste effectively to by40%.

In-Room Practices
Reducing Paper Use
To enhance sustainability, our Spa, In-Room Dining, and Experiences menus are nolonger provided in paper format. Instead, we offer a sleek wooden cube featuring
QR codes in each guest room. Guests simply scan the codes to accesscomprehensive information online.

Towel and Linen Program
The opt-out towel and linen option allows guests to choose lessfrequent changes,reducing water consumption in laundry services.

Eco-friendly Bathroom Components
Installation of water-efficient toilets, taps,and showers to minimise water
usage, alongside repurpose stormwater and Air Conditionning condensation
for non-potable applications.

Single-Use Plastic Free
We have successfully eliminated single-use plastics from the hotel
operation, while incorporating eco-friendly amenities.

Sustainable Team
Colleagues’ Cafeteria
We use clearly labelled bins for organics (food scraps), recyclables (paper,cardboard and plastic), and general waste at the colleagues’ canteen, Organic
waste is then used to make compost.

No Bins under desks‘No Bin’ policy has been implemented in the offices to highlight ourdedication to separate waste for subsequent recycling and therefore contributing toour broader sustainability efforts.

Recycling Points
In the back of house areas of the hotel, various recycling points areavailable for items such as batteries and bottle caps. These facilities areprovided for the convenience of our colleagues, allowing them toresponsibly dispose of materials brought from their homes.

Responsible Consumption
Locally Sourced Products
We are proud to uphold the highest ethical and environmental standards,
collaborating as much as possible with local producers.

Todoli Citrus Fundació
It is a non-profit organization created for the study and dissemination of citrus
fruits and citriculture.

MadridMiel Honey
Honey is provided by MadridMiel. Homegrown, natural, organic Honey oflimited Production from a nearby farm.

Agricultural Commodities
Sourcing sustainable, organic, eco-labelled, and Fair-Trade certified products
such as coffee, cocoa, tea, vanilla, sugar and seafood, ensuring no endangered
species are used.

PaperFor our office supplies,we are committed to using only FSC-certified paper
to support responsible forest management and sustainable use of resources.

2024 YTD
15initiatives
Conducted by colleagues

1,000+volunteer hours
Dedicated by colleagues

Our Communities
Sustainability inActionOur Communities
Mensajeros de la Paz
Each month, a dedicated team of hotel volunteers supports theMensajeros de la Paz association by serving breakfast to those in need.

A la Par
We collaborate with foundations like A la Par, offering reintegration anddevelopment opportunities for individuals with intellectual disabilities.

Cruz Roja
Twice annually, the hotel partners with the Spanish Red Cross to host ablood donation campaign and day, inviting both our dedicated colleagues
and the citizens of Madrid to contribute to this vital cause.

Basuraleza
Mandarin Oriental Ritz, Madrid actively engages in cleanup activities atvarious natural sites throughout the year, aiding in the preservation of
our natural and historical heritage.

Our Colleagues
Volunteering Hours
At Mandarin Oriental Ritz, Madrid every colleague is entitled to one day paid leaveannually to fulfil the volunteer commitment related to different causes.

Sustainability Training
We prioritise continuous learning,successfully ensuring that all colleagues
complete the annual colleague sustainability training to foster best practices inour industry.

Greenview portal: Our Sustainability Management System
Greenview supports Mandarin Oriental’s sustainability programme with
the Greenview Portal, a sustainability data management system that allows us tomonitor our progress and collective impact as a group, and individuallyat each hotel.

Goals2030

2030 Goals
At Mandarin Oriental Ritz, Madrid we are committed to achieving these goals:

Reduce total energy
consumption by persqm by 10%

Achieve 62%
renewal energy
Reduce 40% Water intensity
per guest night

Reduce non diverted
Waster per sqm by 48%

Achieve 60 % of Waste
Diversion Rate