1

April 2023 Med Tips
Don't miss out on our upcoming Virtual Service Schools!
CAIRE Service School Trainings and Webinars 2023
CAIRE offers In-person and Virtual Service Schools covering both LOX and Concentrator lines.
Each class is a comprehensive program that focuses on the technical and service aspects of the CAIRE
family products. Class time is divided between lecture and hands-on workshops. The seminars will help
the student develop a better understanding of how liquid oxygen equipment or concentrators work,
how to identify the symptoms and causes of potential problems and how to use the technicalinformation that is available in the Technical Manuals. Registration for CAIRE’s Service Schools ismandatory. Registration forms must be received two weeks prior to the start of the class in order toguarantee availability and materials.
Table 1 - Details of upcoming training.
Type
LOX LATAMConc LATAMConc USA
LOX USALOX Germany
Conc Italy
LOX Spain
Conc Spain
Conc USA
LOX USALOX Germany
Conc Germany
LOX FranceConc France
LOX Italy
LOX LATAMConc LATAMLOX Germany
Conc USA
LOX USA

Language
SpanishSpanishEnglishEnglishGermanItalian
SpanishSpanishEnglish
EnglishGermanGermanFrenchFrenchItalian
SpanishSpanishGermanEnglishEnglishLocation
Latin America
Latin America
Ball Ground, GA USA
Ball Ground, GA USA
Langenfeld, Germany
Padova, Italy
Barcelona, Spain
Barcelona, Spain
Ball Ground, GA USA
Ball Ground, GA USA
Langenfeld, Germany
Langenfeld, Germany
Toulouse, France
Toulouse, France
Padova, Italy
Latin America
Latin America
Langenfeld, Germany
Ball Ground, GA USA
Ball Ground, GA USA

Training Dates
18-April-23
19-20 April-23
8-10 May-23
11 May-23
24-May-23
6-7 June-23
20-June-23
21-22 June-23
21-23 August-2324 August-23
23-August-23
12-14 September-23
19-September-23
20-21 September-23
11-October-23
17-October-23
18-19 October-23
8-November-23
13-15 November-23
16 November-23

Registration by4-April
5-April
14-April
15-April
10-May23-May6-June7-June28-July
29-July
9-August
29-August5-September
20-September
27-September
3-October
4-October
25-October
30-October
30-October

Training Type
RemoteRemoteIn person
In person
In person
In person
In person
In person
In person
In person
In person
In person
In person
In person
In person
RemoteRemoteIn personIn person
In person*We reserve the right to cancel training seminars at short notice. Customers should ensure that theytake necessary precautions to ensure costs are covered in case of cancellation.
** Training will be in the form of a Webinar.

2Concentrator Service School Topics include:• Concentrator hazards and safety precautions• Principles of pressure, flow, and saturation• Functions of the major components of a portable/stationary concentrator• Theory of operation• Set up and use of test equipment• Troubleshooting, repair and performance verification/testing procedures
LOX Service School Topics include:• Liquid oxygen (LOX) hazards and safety precautions• Principles of pressure, flow, and liquid oxygen saturation• Functions of the major components of a liquid oxygen system• HELiOS™ system theory of operation• Reservoir and portable filling procedures• Set up and use of test equipment

Please submit your registrations forms no later than the dates in Table 1 above. If you are interested
in the service schools mentioned above, and it is past the registration date, please reach out to theregistration emails below.
To register for Service School, please email:Techservice.global@caireinc.com for USA Training or jim.gibson@caireinc.com for European Training.

3PRODUCT UPDATESNew Release Eclipse 5 Power Supply
Effective September 2019, Eclipse power supply (CAIRE PN:21334759) replaced the previous version(CAIRE PN: 20852326) on all newly manufactured 2-LED Eclipse 5 devices, as well as all spare power
supply part kit numbers in Table 2 below. Power supply 21334759 is backwards compatible with all
previously manufactured 2-LED and 3-LED Eclipse 5 units.

Note: Please reference Service Bulletin 21220048 when using the 3-LED power supply (PN 5941SEQ (US), 20553100 (EU), and 20553098 (UK)) with 2-LED units as this will require label changes
on the device.

Figures 1 and 2 display the different power connections between the new part number 21334759 andthe previous part number 20852326. The 21334759 new style power supplies will require different
power cable – see Table 3 for details of different cord part numbers.

4Please refer to Service Bulletin PN 21464617 for more details.

Helpful Hints & FAQs
Companion Reservoir and Portable Discontinuation
The Companion C31/C41 Reservoirs and C1000/C1000T Portables were made obsolete on 12/31/2018.
These LOX Products were obsoleted due to low sales volume and due the redundancy with the newly
enhanced Liberator Reservoir Product Line. Until this discontinuation date, current service, sales andparts needs for all models will still be fulfilled.
Customers can use the Liberator Reservoirs for their stationary oxygen reservoir. Liberators areavailable in a wide variety of sizes and have the benefit of allowing flow rates up to 15 LPM. TheC1000/C1000T portables have been replaced by the Stroller/High Flow Stroller models, giving
customers the added option of being able to choose our side fill systems.
Please refer to Service Bulletin 21285171 for more details on spare parts availability.

5Document Update
We advise our valued customers to monitor and check that they are using the most recent revision ofany documents for the model of equipment they have. Below is a list of documents that werereleased/updated during February 2023.
-21182453-C4 Eclipse User Manual Multi Language Rev GMed Tips Distribution!
The CAIRE team is asking all current subscribers to CAIRE’s Med Tips Newsletter to register in order tocontinue receiving this monthly communication.
Please click this link - http://go.pardot.com/l/710913/2022-01-17/2pgcj9 - and provide us with yourcurrent information. Thank you and we appreciate your support.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:

800-482-2473

customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com© Copyright 2023 CAIRE Inc. All Rights Reserved. CAIRE Inc. reserves the right to discontinue its
products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation orconsequence. All rights not expressly stated herein are reserved by us, as applicable.
Please consult the applicable product instructions for use for product indications, contraindications,warnings, precautions, and detailed safety information.

SERVICE
BULLETIN
PN: 21220048

5(/($6( DATE: 2FWREHU
5(9,6,21DATE6: -XO\ 5HY% 0DUFK 5HY&MODEL:

Eclipse 5 Oxygen Concentrators

ISSUE:

IEC 80601-2-69 Oxygen Concentrator Particular Standard Compliance

NOTES:

To ensure Eclipse devices are compliant with the IEC 80601-2-69(including IEC 60601-1 edition 3.1 and EMC IEC 60601-1-2 4th edition),coming in 2018 the Eclipse 5 will no longer have a red alarm indication.
This change will be accompanied by a revised touch panel, new circuitboard part number, and an updated alarm code troubleshooting tables.
The Eclipse 5, including the AC power supply, will be IEC 60529 IP22
compliant rather than IPX1. The AC power supply will be changed to a
two pronged cord type, Type II power supply. IEC 60601-1 applied partclassification for the device changes from Type B to Type BF. The older
Eclipse 5 units can use the new power supply. In order for the newEclipse 5 to be used with the old power supply, the CSA labeling would
need be removed from the unit. The applied part would then change fromtype BF to type B.
Previous Eclipse 5 Touch PanelRef 21220048 Rev&Page 1 of 3Updated Eclipse 5 Touch Panel

New Alarm Specification Changes
With the new display panel, there will no longer be a red indication for an alarm code.
The new panel will display a yellow LED, audible alarm, and an associated fault code.
This is an example of the previous alarm tables (prior to IEC 60601-1 edition 3.1 andEMC IEC 60601-1-2 4th edition compliance) with the Red Light Indicator.
CONDITION

ALARM
CODE

ALARM
DISPLAYGREEN
INDICATORYELLOW
INDICATORRED
INDICATORAUDIBLE
ALARMìWarming Up.
Please Wait.î

4O2 < 70%

ONONONOFFìWarming Up.
Please Wait.î

8

O2 < 85%ONON

OFFOFFì3.0î(or flowsetting)

0NO ALARMONOFFOFFOFF

ìLow PowerCartridgeî

10

LOW BATON

Flashing

OFF

2 BeepsìWarm Power
Cartridgeî

2

WARM BATON

Flashing

OFF

1 BeepìLow 9V Batteryî--OFF

OFF

OFF

3 Beeps onPOST

ìO2 Concentration< 85%î

8

O2 < 85%OFF

Flashing

OFFOFF

ìO2 Concentration< 70%î

4O2 < 70%

OFF

OFF

Flashing

3 BeepsìFlow Rate Error /Blocked Flowî

20

FLOWRATE

OFF

Flashing

OFF

1 BeepìCannot Charge
Power Cartridgeî1CHARGER

N/AONOFFOFF

ìOne Wire
CommunicationLossî100ONEWIRE

N/AFlashing

OFF1 BeepRef 21220048 Rev&Page 2 of 3ìNo Inspiration
Detectedî (in PulseMode only)200

P <--> CONOFFOFFOFF

ìLoss of ExternalPowerî (withoutcharged Power
Cartridge installed)40********(flashing)

OFFOFF

Flashing

ON for 5 minìSystem Faultî80

FAIL XX

OFF

OFF

ON

ON 10 seconds
then silent

Updated Alarm tables (IEC 60601-1 edition 3.1 and EMC IEC 60601-1-2 4th edition
compliant model).
Alarm

LCD Text

Yellow

AudioCodeAll OK, warm-up done

NO ALARM

OFFOFF0No breath for 15 seconds

P <--> CON

1 beep 200ms, repeat after
20 seconds

200

Warm-up period (0-120
seconds after power on):

O2 < 85%ONOFF

8One wire communicationloss

ONE WIREON

1 beep 200ms, repeat after
20 seconds

100Cannot Charge Battery

CHARGERON

1 beep 200ms, repeat after
20 seconds

1%O2 < 85%

O2 < 85%ON

1 beep 200ms, repeat after
20 seconds

8

Flow rate error

FLOWRATEON

1 beep 200ms, repeat after
20 seconds

20Warm battery

WARM BATON

1 beep 200ms, repeat after
20 seconds

2Low battery

LOW BATON

1 beep 200ms, repeat after
20 seconds

10

Loss of power (No Battery,no external power)********ON

1 beep 200ms, repeat after
20 seconds for 200 seconds

40

ON

1 beep 200ms, repeat after
20 seconds for 200 seconds

80

Malfunction

FAIL XX&217$&7:)RUWHFKQLFDOTXHVWLRQVRUFRQFHUQVFRQWDFW7HFKQLFDO6HUYLFH
86$: ZZZFDLUHPHGLFDOFRP(XURSHZZZFDLUHPHGLFDOFRP)RURUGHULQJLQIRUPDWLRQRUJHQHUDOLQTXLUHVFRQWDFW&XVWRPHU6HUYLFH86$:
ZZZFDLUHPHGLFDOFRP(XURSH:ZZZFDLUHPHGLFDOFRP&RS\ULJKW&$,5(,QF&$,5(,QFUHVHUYHVWKHULJKWWRGLVFRQWLQXHLWVSURGXFWVRUFKDQJHWKHSULFHVPDWHULDOVHTXLSPHQWTXDOLW\GHVFULSWLRQVVSHFLILFDWLRQVDQGRUSURFHVVHVWRLWVSURGXFWVDWDQ\WLPHZLWKRXWSULRUQRWLFHDQGZLWKQRIXUWKHUREOLJDWLRQRUFRQVHTXHQFH$OOULJKWVQRWH[SUHVVO\VWDWHGKHUHLQDUHUHVHUYHGE\XVDVDSSOLFDEOH
Ref 21220048 Rev&Page 3 of 3

SERVICE
BULLETIN
PN: 21464617

RELEASE DATE:

September 3, 2019

REVISION DATE(S): September 23, 2019 (Rev B)
February 01, 2020 (Rev C)
MODEL:

SeQualÆ Eclipse 5Æ

ISSUE:New Release Eclipse 5 Power Supply

NOTES:

Effective September 2019 Eclipse power supply (CAIRE PN:21334759) will replace
the previous version (CAIRE PN: 20852326) on all newly manufactured 2-LED
Eclipse 5 devices as well as all spare power supply part kit numbers in Table 1below.
Table 1: Spare Power Supply Kit PNs
20852326S

Kit, Power Supply US Cord

20852325S

Kit, Power Supply EU Cord

20852324S

Kit, Power Supply UK Cord

Power supply 21334759 is backwards compatible with all previously manufactured
2-LED and 3-LED Eclipse 5 units.
Note: Please reference Service Bulletin 21220048 when using the 3-LED power
supply kit PN 5941-SEQ (US), 20553100 (EU), and 20553098 (UK)) with 2-LEDunits as this will require label changes on the device.
Figures 1 and 2 display the different power connections between the new partnumber 21334759 and the previous part number 20852326. The 21334759 new style
power supplies will require different power cable ñ see Table 2 for details ofdifferent cord part numbers.

Ref 21464617 Rev C

Page 1 of 3

Figure 1: Current Eclipse 5 power supply (PN 21334759)

Figure 2: Previous Eclipse 5 power supply (PN 20852326)
Figure 3 displays the power supply connection for use on the 3-LED version Eclipse
models. These part numbers are obsolete, replaced by the power supply kits listedabove.

Figure 3: Eclipse 3-LED Power Supply (PN 5940-SEQ)

Ref 21464617 Rev C

Page 2 of 3

Table 2: ñ Power Cord part numbers
Power Supply PN
5940-SEQ
5940-SEQ
5940-SEQ
5940-SEQ
20852326

21334759

Region
USA
UK
EU
AUS
USA
UK
EU
AUS
USA
UK
EU
AUS

Cord only PN
3588-SEQ
3590-SEQ
3589-SEQ
20669418
4997-SEQ
4999-SEQ
4998-SEQ
21347183
2133612921475874
21336073-C4
21463776

Spare Power Supply Plus Cord
20852326S
20852324S
20852325S
21334759 + 21463776
20852326S
20852324S
20852325S
21334759 + 21463776
20852326S
20852324S
20852325S
21334759 + 21463776*Use above table in conjunction with Figure 1-3 to identify cable only part number required.

CONTACT:For technical questions or concerns, contact Technical Service:USA:
800-482-2473
techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060
techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:
USA:800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com

Copyright © 2020 CAIRE Inc. CAIRE Inc. reserves the right to discontinue its products, or change theprices, materials, equipment, quality, descriptions, specifications and/or processes to its products at any
time without prior notice and with no further obligation or consequence. All rights not expressly statedherein are reserved by us, as applicable.
Ref 21464617 Rev C

Page 3 of 3

SERVICE
BULLETIN
PN: 21285171

RELEASE DATE:0D\REVISION DATE(S): February 27, 2019 (rev B)0D\ UHY&MODEL:

2018 Companion C31/C41 Oxygen
Companion C1000/C1000T Portables.

ReservoirsandISSUE:

Advanced Notice of Discontinuation - Companion C31/C41 OxygenReservoirs and C1000/C1000T Portables.

NOTES:The Companion C31/C41 Reservoirs and C1000/C1000T Portables are
due to be made obsolete on 12/31/2018. These LOX Products will bemade obsolete due to low sales volume and due to the redundancy with
the newly enhanced Liberator Reservoir Product Line. Until this
discontinuation date, current service, sales and parts needs for all models
will still be fulfilled.
For stationary oxygen Reservoirs, customers can use the Liberator
Reservoirs, these are available in a wide variety of sizes and have thebenefit of allowing flow rates up to 15 LPM. The C1000/C1000T
portables will be replaced by the Stroller/High Flow Stroller models
giving customers the added option of being able to choose our side fillsystems.
C31 / C41 Reservoir and C1000 / C1000T Portables will be available forsale during the rest of 2018 and will be effectively discontinued after
December 31, 2018.CAIRE will provide parts and service for theCompanion C31/C41 Oxygen Reservoirs and Companion
C1000/C1000T until 12/31/2023. After this date CAIRE may continue
to provide parts and service at the companyís discretion.

Ref 21285171 Rev &Page 1 of 2

CONTACT:

For technical questions or concerns, contact Technical Service:USA:

800-482-2473

www.cairemedical.com
Europe:+44 (0) 118 936 7060
www.cairemedical.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
www.cairemedical.com
Europe:+44 (0) 118 936 7060
www.cairemedical.com

Copyright © 2019 CAIRE Inc. CAIRE Inc. reserves the right to discontinue its products, or change theprices, materials, equipment, quality, descriptions, specifications and/or processes to its products at any
time without prior notice and with no further obligation or consequence. All rights not expressly statedherein are reserved by us, as applicable.

Ref 21285171 Rev &Page 2 of 2