1January 2023 Med Tips
Don't miss out on our upcoming Service Schools!
CAIRE Service School Trainings and Webinars 2022
CAIRE offers In-person and Virtual Service Schools covering both LOX and Concentrator lines.
Each class is a comprehensive program that focuses on the technical and service aspects of the CAIRE
family products. Class time is divided between lecture and hands-on workshops. The seminars will help
the student develop a better understanding of how liquid oxygen equipment or concentrators work,
how to identify the symptoms and causes of potential problems and how to use the technicalinformation that is available in the Technical Manuals. Registration for CAIRE’s Service Schools ismandatory. Registration forms must be received two weeks prior to the start of the class to guarantee
availability and materials.
Table 1 - Details of upcoming training.
TypeLanguage

Location

Training Dates

Conc USA
LOX USALOX Germany
LOX FranceConc France
LOX Italy
Conc Germany
LOX LATAMConc LATAMConc USA
LOX USALOX Germany
Conc Italy
LOX Spain
Conc Spain
Conc USA
LOX USALOX Germany
Conc Germany
LOX FranceConc France
LOX Italy
LOX LATAMEnglishEnglishGerman
FrenchFrenchItalianGermanSpanishSpanishEnglishEnglishGermanItalian
SpanishSpanishEnglishEnglishGermanGermanFrenchFrenchItalian
SpanishBall Ground, GA USA
Ball Ground, GA USA
Langenfeld, Germany
Toulouse, FranceToulouse, France
Padova, Italy
Langenfeld, Germany
Latin America
Latin America
Ball Ground, GA USA
Ball Ground, GA USA
Langenfeld, Germany
Padova, Italy
Barcelona, Spain
Barcelona, Spain
Ball Ground, GA USA
Ball Ground, GA USA
Langenfeld, Germany
Langenfeld, Germany
Toulouse, France
Toulouse, France
Padova, Italy
Latin America

6-8 Febuary-23
9 February 2315-February-23
14-March-23
15-16 March-23
23 March-23
4-6 April-23
18-April-23
19-20 April-23
8-10 May-23
11 May-23
24-May-23
6-7 June-23
20-June-23
21-22 June-23
21-23 August-23
24 August-23
23-August-23
12-14 September-23
19-September-23
20-21 September-23
11-October-23
17-October-23

Registration
Training Typeby
13-January
In person
13-January
In person
1-February
In person
28-February
In person
1-MarchIn person
10-March
In person
21-March
In person
4-AprilRemote**5-AprilRemote**14-April
In person
15-April
In person
10-MayIn person
23-MayIn person
6-JuneIn person
7-JuneIn person
28-July
In person
29-July
In person
9-August
In person
29-AugustIn person
5-September
In person
20-September
In person
27-September
In person
3-OctoberRemote**2Conc LATAMLOX Germany
Conc USA
LOX USA

SpanishGermanEnglishEnglishLatin America
Langenfeld, Germany
Ball Ground, GA USA
Ball Ground, GA USA

18-19 October-23
8-November-23
13-15 November-23
16 November-23

4-October
25-October
30-October
30-OctoberRemoteIn person
In person
In person*We reserve the right to cancel training seminars at short notice. Customers should ensure that theytake necessary precautions to ensure costs are covered in case of cancellation.
** Training will be in the form of a Webinar.
Concentrator Service School Topics include:• Concentrator hazards and safety precautions• Principles of pressure, flow, and saturation• Functions of the major components of a portable/stationary concentrator• Theory of operation• Set up and use of test equipment• Troubleshooting, repair and performance verification/testing procedures
LOX Service School Topics include:• Liquid oxygen (LOX) hazards and safety precautions• Principles of pressure, flow and liquid oxygen saturation• Functions of the major components of a liquid oxygen system• HELiOS™ system theory of operation• Reservoir and portable filling procedures• Set up and use of test equipment
Please submit your registration forms no later than the dates in Table 1 above. If you are interested in
the service schools mentioned above, and it is past the registration date, please reach out to theregistration emails below.
To register for Service School, please email:Techservice.global@caireinc.com for USA Training or jim.gibson@caireinc.com for European Training.

3PRODUCT UPDATESLOX Label Service Kits
CAIRE has created symbolic labels for all LOX reservoirs and portable units. Prior to this change, CAIRE
maintained a large variety of LOX labels in stock due to the number of different languages throughout
our markets. The use of symbolic labels on LOX reservoirs and portables greatly reduces the number oflabels that are currently required. In Europe, when replacing labelling on any CAIRE medical device, it isa regulatory requirement that the number of the notified body who authorized the medical device atthe time of manufacture not be modified. In order to assist our European customers, CAIRE Inc. hascreated service kits for each unit type. The service kits are specific to the appropriate CE markings
required for each unit.
The CE requirements are based on the model and the age of the device. The European kits will include asymbolic warning label, a reference guide for the symbols, and a replacement CE label. U.S. customers
are not required to maintain CE labeling on LOX reservoirs and portables. Because of this, CAIRE has
created separate U.S. label service kits that only include the symbolic warning label and a reference
guide for the symbols.
Please refer to Service Bulletin 21174579 to find the correct part number according to the model withnew Label Service Kit Part Number for Non-CE Mark Kits.

LOX Reservoir Liberator 20 EMS Discontinuation and End of Service Life
Effective December 31, 2022, production and sale of the Liberator 20 EMS Liquid Oxygen Reservoir
Product line will cease. This product is being discontinued to better fulfill the global demand for theremaining product portfolio. CAIRE will continue to provide service and parts for select components,
maintenance, and repairs based on component material availability.
Please refer to Service Bulletin 21498183 for more details.

HELiOS H36 and HELiOS H46 Discontinuation
The HELiOS H36 and H46 Reservoirs were made obsolete in all areas of the world excluding Japan inJanuary of 2018. These LOX Products were made obsolete because of the lack of sales volume andproduct redundancy. Additionally, these product lines were redundant (similar size, features, fillingcompatibility, etc.) with the HELiOS U36 and U46, which remain available and fill all of the H300 andH850 tanks, along with all the other CAIRE top fill LOX portables. CAIRE will also continue tomanufacture the Liberator LOX Reservoir System, which features an integral flow control valve andmultiple sizes and configurations.
Please refer to Service Bulletin 21267961 for more details on spare parts availability.

4Document Update
We advise our valued customers to monitor and check that they are using the most recent revision ofany documents for the model of equipment they have. Below is a list of documents that werereleased/updated during December 2022.
-ML-CONC0183 FreeStyle Comfort autoSAT Titrate to Saturate ENG Rev C
ML-CONC0183-1 FreeStyle Comfort (w/ autoSAT) Titrate to Saturate FRE Rev B
ML-CONC0183-2 FreeStyle Comfort (w/ autoSAT) Titrate to Saturate GER Rev B
ML-CONC0183-3 FreeStyle Comfort (w/ autoSAT) Titrate to Saturate SPA Rev B
ML-CONC0183-5 FreeStyle Comfort (w/ autoSAT) Titrate to Saturate ITL Rev B
ML-CONC0183-6 FreeStyle Comfort (w/ autoSAT) Titrate to Saturate POR Rev B

Med Tips Distribution!
Do you have a colleague that needs to receive the monthly CAIRE Med Tips Newsletter? Please share
this link - http://go.pardot.com/l/710913/2022-01-17/2pgcj9 - with them to subscribe. Thank you andwe appreciate your support.

CONTACT:For technical questions or concerns, contact Technical Service:USA:
800-482-2473
techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060
techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060
customerservice.europe@caireinc.com© Copyright 2023 CAIRE Inc. All Rights Reserved. CAIRE Inc. reserves the right to discontinue its
products, or change the prices, materials, equipment, quality, descriptions, specifications and/or
processes to its products at any time without prior notice and with no further obligation orconsequence. All rights not expressly stated herein are reserved by us, as applicable.
Please consult the applicable product instructions for use for product indications, contraindications,warnings, precautions, and detailed safety information

SERVICE
BULLETIN
PN: 21174579

RELEASE DATE:July 3, 2017

REVISION DATE(S): September 29, 2017 (Rev B), March 15, 2019 (Rev C), March 01, 2020 (Rev D),
December 05, 2022 (Rev E).
MODEL:

All LOX Portables and Reservoirs

ISSUE:

LOX label service kits

NOTES:CAIRE has created new symbolic labels for all LOX reservoirs andportable units. Prior to this change, CAIRE maintained a large variety of
LOX labels in stock due to the number of different languages throughout
our markets. The use of symbolic labels on LOX reservoirs and portables
will greatly reduce the number of labels that are currently required. InEurope, when replacing labelling on any CAIRE medical device, it is aregulatory requirement that the number of the notified body whoauthorized the medical device at the time of manufacture not be modified.
In order to assist our European customers, CAIRE Inc. has created service
kits for each unit type. The service kits are specific to the appropriate CE
markings that are required for each unit.
The CE requirements are based on the model and the age of the device.
The European kits will include a symbolic warning label, a reference
guide for the symbols, and a replacement CE label. U.S. customers are
not required to maintain CE labeling on LOX reservoirs and portables.
Because of this, CAIRE has created separate U.S. label service kits that
only include the symbolic warning label and a reference guide for thesymbols.
The tables below detail the applicable service kits for reservoirs andportable units. European customers can determine the age of manufacture
by referencing each unit’s serial number. Diagrams are also provided
below that show the location where each label in the kit should be applied.

Ref 21174579 Rev EPage 1 of 11

Non-CE Mark Kits (for the U.S.A and any country which does not require
CE marked products)
Model
Liberator
Stroller, Sprint, Spirit
H300 / PlusHELiOS Standard Reservoirs
HELiOS Universal Reservoirs
H850 / Marathon
C1000/C1000T
Companion Reservoirs

Label Service Kit Part Number
21194752
21194754
21194757
21194755
21194758
21194759
21194760
21194761

European Kits:
Date
Range

Liberator

Prior2006

SN format
For Liberators manufactured before 2006, the serial
number was nine or ten numerical digits.

RangeAll numerical only serialnumbers.
CBB3006XXXXXXCBB301618XXXX

CE0029Label Kit
Ref:21152753

2006 May 7,
2016

X=any value

CBB301619XXXXPresent
CE0459Label Kit
Ref:21150538

X=any value
May 9,
2016 Present

Ref 21174579 Rev E

Page 2 of 11

Symbolic LabelTop Label (SOLDSEPARATELY)CE Label next tosymbolic label

Ref 21174579 Rev E

Page 3 of 11

Stroller /Sprint / HiFlow

Date
Range

SN format

Prior2006

For Strollers and Sprints manufactured before 2006, theserial number was nine or ten numerical digits.

Range
All numerical only
serial numbers.
CBB3106XXXXXXCBB311618XXXX

CE0029

X=any value

Label Kit
Ref:21152754

2006 May 7,
2016

CBB311619XXXXPresent
CE0459Label Kit
Ref:21150537

X=any value
May 9,
2016 Present

Top Label (SOLDSEPARATELY)

Symbolic LabelCE Label
when noUDI label

CE Label when UDIlabel fitted

Ref 21174579 Rev B

Ref 21174579 Rev E

Page 4 of 11

Spirit

Date
Range

SN format

Prior2006

For Spirits manufactured before 2006, the serial number
was nine or ten numerical digits.

All numerical only
serial numbers.
CBB3706XXXXXXCBB371618XXXX

CE0029Label Kit
Ref:21152754

Range

X=any value

2006 May 7,
2016

CBB371619XXXXPresent
CE0459Label Kit
Ref:21150537

X=any value

May 9,
2016 Present

Top Label(SOLD

Symbolic Label

CE
Label
when no

CE Label when
UDI label

Ref 21174579 Rev E

Page 5 of 11

Companion
Reservoirs

Date
Range

SN format

Range

CE0050Label Kit
Ref:
21150541

Prior
March2010

For Companion Reservoir units manufactured before
March 2010, the serial number was five or eightnumerical digits.

All numerical only
serial numbers.

CBB3010XXXXXXCBB301618XXXX
CE0029Label KitRef:
21152758

March2010 May 7,
2016

X=any value

CBB301619XXXXPresent
CE0459Label Kit
Ref:
21152849

X=any value

May 9,
2016 Present

Symbolic Labels

CE Labelbelow

Ref 21174579 Rev E

Page 6 of 11

Helios
StandardReservoirs(H36/H46)

Date
Range

SN format

Range

Prior
March2010

For Helios Standard Reservoir units manufactured
before March 2010, the serial number was five or eightnumerical digits.

All numerical only serialnumbers.

CE0050Label Kit
Ref:
21150539

CBB3007XXXXXXCBB301618XXXX
CE0029Label Kit
Ref:
21152759

March2010 May 7,
2016X=any value

CBB301619XXXXPresent
CE0459Label Kit
Ref:
21152755

Helios
UniversalReservoirs(U36/U46)

X=any value

May 9,
2016 Present

DateRange

SN format

Range

CE0050Label Kit
Ref:
2115300
4PriorMarch2010

For Helios Universal Reservoir units manufactured
before March 2010, the serial number was five or eightnumerical digits.

All numerical only
serial numbers.

CBB3010XXXXXXCBB301618XXXX
CE0029Label Kit
Ref:
2115300
6

March2010 May 7,
2016

Ref 21174579 Rev E

X=any value

Page 7 of 11

CBB301619XXXXPresent
CE0459Label Kit
Ref:2115300
5May 9,2016 Present

X=any value

CE Label next tosymbolic label

Symbolic LabelRef 21174579 Rev E

Page 8 of 11

Companion
Portable(C1000/C1000T)
CE0050Label Kit Ref:
21150701

Date
Range

PriorMarch2010

SN format

For Companion Portable units manufactured before
March 2010, the serial number was five or eightnumerical digits.

Range

All numerical only
serial numbers.
CBB3110XXXXXXCBB311618XXXX

CE0029Label Kit Ref:
21131485

March2010 May 7,
2016

X=any value

CBB311619XXXXPresent
CE0459Label Kit Ref:
21152747

X=any value

May 9,
2016 Present

Symbolic Labels

CE Label when UDIlabel fitted

CE Label
when noUDI label

Ref 21174579 Rev E

Page 8 of 11

Helios
H300/Plus
PortableDate
Range

SN format

PriorMarch2010

For Helios H300/Plus Portable units manufactured before
March 2010, the serial number was five or eightnumerical digits.

Range

CE0050Label Kit
Ref:
21150540

All numerical only
serial numbers.

CBB3110XXXXXXCBB311618XXXX
CE0029March2010 May 7,
2016

Label Kit
Ref:
21152761

X=any value

CBB311619XXXXPresent
CE0459Label Kit
Ref:
21152760

X=any value

May 9,2016 Present

Helios
H850/Marathon
PortableCE0050
Label Kit Ref:
21153040

DateRange

PriorMarch2010

SN format

For Helios H850/Marathon Portable units
manufactured before March 2010, the serial number
was five or eight numerical digits.

Range

All numerical only
serial numbers.
CBB3110XXXXXXCBB311618XXXX

CE0029Label Kit Ref:
21153041

Ref 21174579 Rev EMarch2010 May 7,
2016

X=any value

Page 9 of 11

CBB311619XXXXPresent
CE0459Label Kit Ref:
21153042

X=any value

May 9,
2016 Present

Symbolic LabelCE Label when UDIlabel fitted
CE Label
when no UDIlabel

Should you have any issues with identifying the correct notified bodynumber for your device, please contact Customer or Technical Service
with the serial number of the device.

Ref 21174579 Rev E

Page 10 of 11

CONTACT:

For technical questions or concerns, contact Technical Service:USA:
800-482-2473
techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060
techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060
customerservice.europe@caireinc.com

Copyright © 2022 CAIRE Inc. CAIRE Inc. reserves the right to discontinue its products, orchange the prices, materials, equipment, quality, descriptions, specifications and/or
processes to its products at any time without prior notice and with no further obligation orconsequence. All rights not expressly stated herein are reserved by us, as applicable.

Ref 21174579 Rev E

Page 11 of 11

PN 21498183 ARELEASE DATE:

December 31, 2022

MODEL:

Liberator 20 EMSISSUE:

Liquid Oxygen Reservoir Product Line Liberator 20 EMS
Discontinuation and End of Service LifeNOTES:

Effective December 31, 2022 production and sale of the Liberator 20
EMS Liquid Oxygen Reservoir Product line will cease.
This product is being discontinued to better fulfill the global demand forthe remaining product portfolio.
CAIRE will continue to provide service and parts for select components,maintenance, and repairs based on component material availability.
For assistance in managing your needs, please reach out to our Global
Technical Service team via the contact information listed below.
CAIRE will offer our flagship Liquid Oxygen Reservoir products
LiberatorTM and HeliosTM models for other applications globally. Pleasecontact Customer Service, or Technical Service for assistance indetermining which replacement model(s) will best fulfill yourrequirements for your location.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:

800-482-2473

customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com

Copyright © 2022 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein
are reserved by us, as applicable.
Ref 21498183 Rev A

www.caireinc.com

Page 1 of 1

SERVICE
BULLETIN
PN: 21267961

RELEASE DATE:

April 19, 2018

REVISION DATE(S): May 17, 2018 (rev B), March 04, 2019 (rev C), May 27, 2019 (rev D)
MODEL:HELiOS H36, HELiOS H46 Oxygen Reservoirs

ISSUE:HELiOS H36 and HELiOS H46 Discontinuation

NOTES:The HELiOS H36 and H46 Reservoirs were made obsolete in allareas of the world excluding Japan in January of 2018. TheseLOX Products were made obsolete because of the lack of sales
volume and product redundancy. The manufacturing costs werealso increasing due to low volumes.
Additionally, these product lines were redundant (similar size,features, filling compatibility, etc.) with the HELiOS U36 andU46 which remain available and will fill all of the H300 andH850 tanks along with all the other CAIRE top fill LOX
portables. CAIRE will also continue to manufacture the Liberator
LOX Reservoir System, which features an integral flow control
valve and multiple sizes and configurations.
CAIRE will provide parts and service for the Standard Helios
units until January 31, 2023. After this date CAIRE may continue
to provide parts and service at the company’s discretion.

Ref 21267961 Rev D

Page 1 of 2

CONTACT:

For technical questions or concerns, contact Technical Service:USA:
800-482-2473
www.cairemedical.com
Europe:+44 (0) 118 936 7060
www.cairemedical.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
www.cairemedical.com
Europe:+44 (0) 118 936 7060
www.cairemedical.com

Copyright © 2019 CAIRE Inc. CAIRE Inc. reserves the right to discontinue its products, or change theprices, materials, equipment, quality, descriptions, specifications and/or processes to its products at any
time without prior notice and with no further obligation or consequence. All rights not expressly statedherein are reserved by us, as applicable.

Ref 21267961 Rev D

Page 2 of 2