The FA Charter Standard Club Programme
Club Complaints Procedure

In the event that any member of HCLFC feels that he or she has suffered discrimination in any way orthat the Club Policies, Rules or Code of Conduct has been broken, they should follow the procedures
below:
1. They should report the matter to the Club Director Danny Johnson or Club Secretar/Welfare
Officer Beth van Tilburg
Please note for separate concerns relating to safeguarding issues please report all concernsand seek advice from Welfare Officers – Beth van Tilburg.
The report detailing to complaint should include the following:-Details of what, when and where the occurrence took place
Any witness statement and names, including names of any others who have been treated ina similar way
Details of any former complaints made about the incident, including date, when and towhom the complaint was made.

2. The Club Director and Secretary will sit for any hearings that are requested.
3. The Club’s Director and Secretary will have the power to:-Warn as to future conduct
Suspend from membership
Remove from membership any person found to have broken the Club’s Policies or Codes ofConduct.

Addendum to the Complaints Procedure; Hull City Ladies FC - Complaints Procedure andGrievance Policy.
It is recognised that in any football club, differences and misunderstandings may arise.
Successful resolution of differences depends on the willingness of the parties involved tocommunicate with one another. Every effort should be made to resolve disputes in an informalmanner whatever issues arise. However, there will be occasions where issues cannot be resolved
informally. It is the policy of Hull City Ladies FC to provide an orderly and formal procedure todeal promptly and fairly with any serious differences of opinion.
Informal Procedure-Discuss the complaint with the aggravator and seek a resolution as soon as practical.
Talk directly face to face.
Avoid emails

-Where no satisfactory solution is possible, initiate a formal Grievance procedure.

Formal Grievance Procedure
As soon as practical, issue a description of the complaint in writing to the Hull City Ladies FC
Managing Director or Secretary in accordance with the FA Charter Standard Club Programme
Complaints Procedure.
-The grievance must state the alleged issue, and in your view a suggested resolution to thegrievance.
A Grievance Panel will be formed consisting of three members of the Hull City Ladies FC ClubCommittee.
The Grievance Panel will formally respond to the grievance and if necessary request furtherinformation.
A Grievance hearing involving all interested parties will be called, where all sides can put
their case forward.
Having heard all sides of the argument, the Grievance Panel will make a decision on how
best to resolve the complaint. This decision will be communicated to all interested parties.
Decisions on all grievances will be made within two weeks of the formal procedure being
initiated.
The decision of the Grievance Panel is binding and no appeal is allowed.

Useful Contacts –Danny Johnson – Managing Director TEL: 07703735043 ( danny@hullcityladies.com )Beth van Tilburg – Club Secretary TEL: 07879779601 ( secretary@hullcityladies.com )Beth van Tilburg – Welfare Officer TEL: 07879779601( welfare@hullcityladies.com )