ContentsIntroduction

Management

Social (S)Environment (E)Governance (G)Recognition / Assurance

Human Assets | Diversity & Inclusion | Human Rights | Employee Health & Safety / Work-Life Balance | Supply Chain Management | Research and Development | Intellectual Property | Total Quality Assurance | Engagement | Social Contribution Activities

Engagement
Basic Approach
Approachsecure the trust and satisfaction of customers by developing andproviding excellent products and services that meet theBoosting Mutual Trust with Business Partners

requirements of customers. We are improving product quality

We are continuously enhancing communication with suppliers

The TOPPAN Group assigns great value to the appropriate

and securing product safety throughout the entire supply chain

and subcontractors (“business partners”) in the conviction that

disclosure of corporate information to promote stakeholder

by conducting “total quality assurance” activities that cover all ofcooperative and trusting relationships are critical for theengagement. We are communicating our views, listening toour business processes.

promotion of sustainable procurement.

stakeholder opinions, and engaging in earnest dialogues toWe are also improving, upgrading, and developing products

The TOPPAN Group Sustainable Procurement Guidelines,

reach a mutual understanding with stakeholders. Theseand services by promptly identifying the diverse andrevised in January 2022, have been shared throughout thecommunication practices enable us to follow the shiftingsophisticated needs of customers. To renovate products andsupply chain. In a cycle of guideline-compliant transactions,demands of society and incorporate the diverse expectations

services, we keep constant track of customer satisfaction andperformance audits, and practice improvements, we engage inand needs of stakeholders in the planning of our corporate

harness customer feedback. Our CS surveys comprehensively

ongoing dialogues with business partners to deepen mutualactivities. Through this approach, we would like to maintain ourassess the quality of our products and services by checking

understanding. Our Supplier Hotline is open for use by allpresent status as a group of companies that upholds the trust ofoperations from technological development to sales promotion

partners. The hotline strengthens our efforts to enhancesociety.

across the Group. The survey results are delivered to thetransparency and fairness in transactions and boost

We are also committed to enhancing relationships withresponsible departments and used to refine product quality

relationships of trust. We also ask partners to fill out

overseas stakeholders through rapidly globalizing operations

towards improved service provision and enhanced customer

questionnaires to monitor whether our procurementthat provide various solutions to social issues around the world.

satisfaction.

departments operate properly in accordance with the Basic

We will bolster Groupwide initiatives to upgrade stakeholder
engagement with careful attention to legal compliance anddiverse cultures in the countries and regions where we dobusiness. We will help achieve a sustainable society by building,maintaining, and enhancing cooperative relationships withstakeholders of all kinds.

Activity Results
Activity results, performance data

Communicating with Customers

Procurement Policy under the TOPPAN Group Sustainable

Customer Satisfaction (Secure Media)

Procurement Guidelines (see page 71).

(Total of “satisfied” and “somewhat satisfied”)

The Declaration of Partnership Building, issued in

Fiscal 2022

98%
92%

Fiscal 2021

September 2022, clarifies priority themes for solidifying
cooperation and co-prosperity with our partners and cultivating
partnerships based on good business practices.

Fiscal 2020

87%

More details on the Declaration of Partnership Building (in Japanese)

Fiscal 201986%https://www.holdings.toppan.com/assets/ja/pdf/our-corporate-approach/toppan's_partnership.pdf*The survey items are rated on a 5-point evaluation scale: “satisfied,”“somewhat satisfied,” “neutral,” “somewhat dissatisfied,” and “dissatisfied.”

From our very first day in business, we have been working to81

Sustainability Report 2023

ContentsIntroduction

Management

Social (S)Environment (E)Governance (G)Recognition / Assurance

Human Assets | Diversity & Inclusion | Human Rights | Employee Health & Safety / Work-Life Balance | Supply Chain Management | Research and Development | Intellectual Property | Total Quality Assurance | Engagement | Social Contribution Activities

Labor-Management Approach to“Respect for Human Beings”
We understand how deeply we depend on our human assets.

diagram below). The surveys will identify factors that enhance

Senior management and section managers act together to solve

or hinder employee engagement, in order to deliberate andorganizational issues based on the feedback from employees

implement measures that will reliably enhance employee

revealed through the survey.

engagement and to verify the effectiveness of those measures.

The working environments we have been developing aredesigned to help employees accomplish their tasks vigorously,earnestly, and with strong motivation. We organize various
site-based initiatives primarily for employee health and job
satisfaction through collaborations with the labor union, thehealth insurance union, and other related organizations. In-Engagement Survey Summary for Fiscal 2022
Employees Covered

21,074 employees, from Toppan Inc. and 23 Group companies

No. of Respondents (RR)

19,511（92.6％）

Dates

From January 16 to February 20, 2023
Performance of tasks, personnel evaluation, personnel development, personnel placement, workingenvironment, corporate culture

house club activities and various events such as healthawareness campaigns and labor-management recreation events
have been held to facilitate communication and build a sense ofTotal No. of Questions

108 questions in 12 areas under 6 themes*4 areas under 2 themes (“recruitment” and “onboarding”) were added for the fiscal 2022 hires, bringing the total up to 133questions.

unity throughout the Group.

TOPPAN Group: 70.6 (0.8 pt. increase compared with fiscal 2021)
Aggregated Index(EX score)
Club activity

Health awareness campaign

Surveying Employee Engagement

Medium-term target for fiscal 2025 under the Medium Term Plan: Increase in the engagement score by 5pt. compared with fiscal 2021
*Reference index: Japanese manufacturing industry average of 69.9
*This index is a metric for assessing organizational conditions. The value is higher when expectations and perceptions areboth high and the gap between them is small. (With EXintelligence service from HRBrain, Inc.)

Survey Overview and Themes
Personnel evaluation

We have selected “employee health & job satisfaction” as a

Goal-setting
Evaluation and rewards

Materiality theme to drive our growth as a creator of social
value, the goal of our sustainability management.
We see increased employee engagement as a key
underpinning for achieving our management strategy. The

Recruitment

Onboarding

Performance of tasks

Corporate culture

Working environmentPersonnel development

Selection
Offer period

Understanding ofbusiness /Relationship-building

Jobs / Collaborative
relationships

Corporate philosophy
Organizational culture

Working conditions
and systems

Career and skill
development

integrated strengths of the Group will be further improved when

Personnel placement

employees find their work rewarding, feel fulfilled, and work

Attractive jobs
Good people

proactively.
We launched an annual employee engagement survey infiscal 2021. The fiscal 2022 survey analyzed the responses of21,074 employees at Toppan Inc. and 23 Group companies toassess the expectation-perception gaps in their experiences
working within their organizations (16 areas surveyed; see the82

Sustainability Report 2023

Contents

Introduction

ManagementSocial (S)Environment (E)Governance (G)Recognition / Assurance

Human Assets | Diversity & Inclusion | Human Rights | Employee Health & Safety / Work-Life Balance | Supply Chain Management | Research and Development | Intellectual Property | Total Quality Assurance | Engagement | Social Contribution Activities

TOPPAN eSports Festival 2021

Communicating with Shareholders and Investors

In January 2021, we held the first TOPPAN eSports Festival, anWe value long-term relationships of trust with shareholders andonline labor-management event organized as a substitute for theinvestors and provide corporate information as a basis for

traditional non-virtual sporting events we have held previously.

investment decisions in a timely, fair, and constant manner. Our

All 50,000 Group employees and their families were

voluntary disclosures exceeding institutional requirements bringwelcome to participate from around the world. Teams placing

a clear picture to investors and promote deeper understanding

first in preliminary rounds came together to show off their skillsof our business operations.

in eSports competitions. Side events such as an art workshop

We also engage in dialogues with investors (through someand quiz contest held in tandem online allowed a wider range of

200 interviews every year) and brief financial analysts andparticipants to join in.

institutional investors in quarterly earnings calls. We consent toThe next event will be held in 2024.

requests for individual interviews, participate in numerous
conferences sponsored by securities firms, and meet withinstitutional investors to explain our performance and strategies
and glean how the market views us. We also discuss ESG
matters with investors to further cultivate mutual understanding
and reflect their comments and views into TOPPAN’smanagement.
Through a cycle of disclosure, dialogue, and feedback tomanagement, we pursue the sustainable growth of the Groupand the medium-to-long-term enhancement of our corporate
value.

83

Sustainability Report 2023

Contents

Introduction

Management

Social (S)Environment (E)Governance (G)Recognition / Assurance

Human Assets | Diversity & Inclusion | Human Rights | Employee Health & Safety / Work-Life Balance | Supply Chain Management | Research and Development | Intellectual Property | Total Quality Assurance | Engagement | Social Contribution Activities

Stakeholder Engagement
Stakeholder Engagement: Themes and Activities
Customers
Developing and supplying safe, secure products and services● Maintaining and improving the quality of products and services under theguidance of Japan-wide conferences of quality assurance departments● Protecting personal information through strict information security management● Offering universal design (UD) products and services; supporting clientcompanies in their work to improve the design of their products and services fromUD perspectives● Delivering value to the everyday lives of consumers with our online services;
continuously improving the services

Creating opportunities to sound out opinions on products and services● Performing day-to-day sales activities● Holding and participating in exhibitions
and seminars● Inviting customers to spaces where
our products are displayed

Nurturing collaborative innovation to create social value● Engaging in industry-academia-government pilot projects, etc.
● Running open innovation programs● Advocating digital transformation using the Erhoeht-XTM service● Offering environmentally friendly products and services● Operating PLAZA21, a showroom for presenting examples of social value
creation based on printing technology● Operating NIPPON GALLERY TABIDO MARUNOUCHI, a tourism-themed
space for the collaborative revitalization of regions throughout Japan as major
travel destinations● Operating “L・IF・E,” a showroom that inspires visions of fulfilling lifestyles inthe future● Operating WAO, a co-working space for supporting open innovation

Business Partners*● Controlling chemical components ofproducts● Arranging self-assessment
questionnaires and holding workshopson business continuity planning forbusiness partners● Verif ying the legality of lumber as apaper material

Providing fair and equal business opportunities● Concluding basic sale & purchaseagreements with business partners*Suppliers and subcontractors

Communities

Supporting the empowerment of diverse human assets

Sounding out opinions and requests● Formulating a policy to promote diversity and inclusion in the workplace;obtaining commitments from top management● Implementing programs to pursue diversity management, raise awareness ofunconscious biases, etc.
● Designing various working arrangements for flexible working styles● Operating systems for in-house staff recruitment and employee selfdetermination on the career path

● Setting up a portal for receiving and handling inquiries

Sharing wide-ranging information within the Group● Sending out executive messages● Issuing the CONVEX , CONVEX
Online , and CONVEX International(in-house newsletters)● Surveying employees on wideranging topics● Convening a TOPPAN Group Human
Resource Development Committeeand sharing personnel development
information across the Group

Facilitating labor-management partnership● Convening Group- and site-based
business councils● Convening special committees todiscuss pertinent issues of the day● Holding labor-management events● Holding labor-management
committees for enhanced job
satisfaction

Providing information on occupational safety and health;implementing measures for mental healthcare● Developing safety promotion systems(e.g., building an information-sharing
network linking Group sites throughout
the world; standardizing safetymeasures)● Operating Anzen Dojo safety training
facilities; delivering and sharing
information on dojo initiatives (e.g.,
conducting dojo tours with hazard
simulators at domestic and overseas
sites; organizing safety training; posting
regular newsletters on safety; etc.)● Offering the 3D Stress Check &Support service● Setting up counseling services● Arranging a program todetermine when employees onmental healthcare leave canreturn to work, as a safeguard toprevent the recurrence of mental
illnesses● Asking business partners to fill out
questionnaires to evaluate theirtransactions with our procurement
personnel● Operating the Printing Museum, Tokyo● Operating Toppan Hall

● Holding the Graphic Trial
exhibitions

Conserving community environments● Regularly beautif ying and cleaning up the surroundings of operational sites● Organizing events to learn about biodiversity

Popularizing para-sports● Organizing hands-on para-sports events; delivering para-sports information via
our SPORTRAIT website (in Japanese)

Communicating with the community● Holding plant tours● Welcoming community members to in-house events

Collaborating with NGOs and NPOs
● Holding the TOPPAN Charity Concert series to support literacy improvement● Organizing the Kanosei Art Project to support persons with disabilities● Organizing the “Mirai Ne! (for a better-tomorrow)” projects to support SDGeducation

National and Local GovernmentsPreparing for disasters● Participating in anti-disaster and fire-safety campaigns in the community● Supporting governments through business operations● Participating in community festivals and events● Setting up the TOPPAN Group Helpline● Assessing human rights risks

Shareholders and Investors
Disclosing information on our financial position;briefing shareholders and investors on our business activities and plans● Holding shareholder meetings● Briefing shareholders and investors
on financial results● Arranging meetings and briefings forinstitutional investors on financialperformance● Issuing the Integrated Reports andTOPPAN Story newsletters

Supporting the arts and culture

Stimulating communities

Addressing human rights issues

Promoting sustainable procurement● Cooperating with business partners
based on the TOPPAN Group
Sustainable Procurement Guidelines● Setting up the Supplier Hotline asa portal for receiving reports frombusiness partners● Assessing human rights risks

Employees

Supplying information for solving social issues and promoting publicpolicies● Holding lectures, etc. on the environment and community design● Answering questionnaires and surveys carried out by governments (e.g.,government statistics)● Organizing and participating in events to present our technologies, etc. to public
offices and municipalities● Posting IR information on theTOPPAN corporate website● Answering questionnaires fromenvironmental, social, and governancerating agencies● Holding TOPPAN IR-Day84

Sustainability Report 2023