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General Terms and Conditions
Europcar Privilege® Loyalty Program
15 June 2021 -V2

The Privilege Loyalty Program (hereinafter referred to as "the Program") aims to reward customers
who regularly use Europcar's vehicle rental services. This free program allows you to benefit fromprice reductions and various benefits.
This program is proposed and managed by Europcar International S.A.S.U., with its headquarters at 13
Ter, Boulevard Berthier 75017 Paris, France, entered in the Paris Trade and Companies Register (RCSPARIS) as No. 542 065 30.
These General Terms and Conditions supplement the Europcar General Conditions (General
Conditions of Hire and Insurance and Waiver Terms and Conditions) governing each of the rentals
made by one of the members.
The program applies only to the Europcar brand and to rentals booked directly with Europcar.
Specific additional conditions apply for business customers renting for and on behalf of their company(see Part II).

1.

Who can register for the Privilege Program? How is this registration
conducted?

To qualify for the Privilege Loyalty Program, you are required to register.
Registration for the Program is done exclusively on the Internet. It is free of charge, and involves
completing a registration form and accepting the Terms and Conditions governing the Privilege
Program. The Privilege Program registration form is available in the "Loyalty Program" section of theEuropcar websites and via the Europcar mobile application. The addresses of the websites can beobtained on www.europcar.com.
Registration for this Program is open to any customer:● of the appropriate age for renting a vehicle (this age varies by country, please refer tothe specific conditions for each country)● holding a valid driver's license.
Registration for this Program involves the creation of a Member’s Account and involves the entryof personal data (first name, surname, email address and postal address, telephone number, dateand place of birth, and driver's license details).
The customer ID assigned or updated when the Member Account was created/updated, also named"Driver ID" or "Europcar ID", will become your Privilege member number.
Once you have registered for the Program, you will receive a welcome email on the email addressprovided at the time of your registration, confirming your status as a new Member of the Privilege
Program (hereinafter the Member). You will also receive a link to download a Privilege virtualcard in your mobile phone's Wallet (the Apple iOS smartphone or the GooglePay app on Android).

2.

How does registration for the Privilege Program work?

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Privilege Members are assigned a Virtual Privilege Card (hereafter the Privilege Card), which they candownload onto their mobile phone. This card is unique, personal and non-transferable. It allows themto prove their membership of the Privilege Program, and to monitor their activity in order to reach thedifferent tier levels. This card is also the charge card support if the member benefits from thisfunctionality through his or her business.
Privilege Elite and Privilege Elite VIP Members who do not wish to download this card onto theirmobile phone will receive their card in plastic format by postal mail within three weeks of attaining
one of these two tiers.
The Privilege Card includes the following data:● Privilege tier or status level (Club/Executive/Elite/Elite VIP)
● First name and last name● Company name if applicable● Member ID ("Driver ID" or "Europcar ID" number)● Expiry date of current Privilege tier status (from Executive tier upwards)● The website address and telephone number of the call center (via the "more info" link on thevirtual card)
At any time, Members can find all the information relating to their Privilege account on their virtual
Privilege card, but also in their personal space on the Europcar website, on the Europcar applicationand in any Privilege email sent to the email address linked to the Driver profile.
A Privilege account status email is sent monthly to the email address linked to the Driver profile.

3.

How does the Privilege Program work?
3.1.

Presentation of the Tiers levels

The Privilege Program has 4 different tiers/statuses allowing access to different types of benefits.
Each tier is valid for two (2) years from the date of registration and subsequently from the date ofaccess to each new tier:
The tiers depend on the eligible rental day volume, as well as on the number of eligible rentals thatyou have made with Europcar by logging in with your Member Number when booking online or on
the mobile application, or by indicating your Member ID if you book by phone. These rentals entitle
you to Privilege status:
Privilege Club: From 0 to 9 rentals, or up to 39 rental days within 24 months of the date ofregistration or the date of entry into this tier;Privilege Executive: From the 10 to the 24 rentals, or 40 to 84 rental days in this tier during
the 24 months following the date of entry into the tier;ttPrivilege Elite: From the 25to the 40 rentals, or 85 to 129 rental days in this tier during the 24months following the date of entry into this tier;Privilege Elite VIP: More than 40 rentals, or more than 130 rental days in this tier within 24
months of the date of entry into this tier.

3.2.

How do the Tiers work

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Each Tier will be awarded for a maximum period of two (2) years, during which Members' activity inrespect of their vehicle rentals with Europcar will be recorded:-

If Members have sufficient activity to allow them to enter a higher Privilege Tier level:
they will then change to a new tier, while retaining their Privilege Credits. They are
informed via an email sent to the email address linked to the Driver profile and theirvirtual card will be updated.
This opens a new 24-month period in which they can benefit from their new status.

-

If Members do not have sufficient activity to allow them to reach a higher Privilege Tier:
They have their tier level renewed at the same level for 24 months but lose the Privilege
Credits that they have accumulated, and their Privilege counters are reset to zero.
If, at the end of this new 24-month period, they have not had sufficient activity to enter thehigher tier level or to maintain their tier level, Members will be placed in the lower tierlevel and will lose their Privilege Credits. Members will be notified of their new Status byan email sent to the email address linked to the Driver profile and their card will be
updated.

-If a Member has been placed in the entry-level Club status and does not complete therequired rentals to reach the next tier level, they will keep the Club status level and willcontinue to receive the benefits of this level in perpetuity.

3.3.

Rentals eligible for Privilege Credits

Rentals made before registration will not be taken into account.
For each eligible rental, Members accumulate Privilege Credits both for the rental itself and according
to the number of rental days. (For example, an eligible three-day rental is counted for both an eligible
rental and three eligible days.)
Each rental will only allow for the recording of a maximum package of 21 days (a rental of 22
consecutive days or more will thus allow for the recording of 21 days of Privilege Credits).
However, for pre-set promotional periods, some specific rewards will be available for long term
rentals beyond 21 days: members will be notified of such long term rewards via an email sent to theemail address linked to the Driver profile.
It should be noted that a rental can only be recorded within the Privilege Program if it has been booked
directly with Europcar and paid in full, and if it has been made by the Member concerned or if theinvoice contains at least the Member's name or Driver ID.
Privilege Credits can be viewed online in the 'My Account' section of the Europcar website, one week
after an eligible rental has been invoiced in Australia, Austria, Belgium, France, Germany, Italy, New
Zealand, Norway, Portugal, Spain, Switzerland or the United Kingdom, and six weeks after invoicing
if the rental took place in another country of the Europcar network.
Privilege Credits are not a means of payment and cannot be converted into cash.
No Privilege Credits will be earned on the following rentals:●

rentals reserved with a third party, broker, travel agency, or carried out as part of a vehicle
replacement service and/or at specific rates●

rentals with specific rates for automobile clubs●

rentals made as part of a chauffeur-driven car service

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rentals that have been canceled●

rentals that were not canceled but were not honored (no-show)●

overlapping rentals under one single Member's name are not eligible for Privilege credits : incase of overlapping rentals, only the first start date will be taken into account.free rentals

However, the Member can benefit from all other benefits related to the Program on these rentals (seenext paragraph)4.

What are the benefits of being a Privilege Member?

The benefits granted to a Privilege Member are of different kinds, and vary according to tier level:●

Benefits common to all Privilege Members, regardless of their tier level:●

Faster vehicle pick-up: thanks to their membership, Privilege Members who make an
online reservation directly with Europcar will be entitled to priority status upon arrivalat the rental agency. They will be able to access the Priority line to pick up theirvehicle.
At some Europcar locations, the rental contract may be prepared in advance using theinformation contained in the customer's profile, which saves time at the counter. The
automatic check-in service is available on the condition that Members have completed
their profile and kept it up to date (in terms of driver's license and payment card data).
In order to qualify for the Service, Privilege Members must make their reservation atleast 2 hours before the date and time of the vehicle pick-up.
If the Member’s online profile does not include payment details, the online check-in
must be carried out online by the Privilege Member at their convenience during or
after the reservation.

●

Payment: By accepting the Privilege program terms and conditions and entering all
their payment details in the enrollment form, Privilege Members agree that all
amounts due for vehicle rental will be charged to their payment card, without having
to sign the rental contract at the counter, unless the local law of the country where therental is taking place prohibits this procedure.
If Privilege Members register without entering the details of their payment method andtheir insurance preferences, they will have the option of entering the details of their
payment method when doing their online check in during or after each reservation.

●

Picking up keys: At some Europcar locations, Privilege Members may be asked tocollect their vehicle keys from a self-service key box system or via parking booths atmajor airports. This feature will enable them to collect their car keys and their rental
contract using their Privilege ID, thus bypassing the agency counter and going directly
to the parking area.

●

Secured booking: The vehicle you have rented will be waiting for you until theagency closes, even if you are late, or until 12:00 (noon) on the day following theagreed pick-up date, in the case of 24-hour agencies.

●

In each calendar year, Members are offered one free rental weekend after the third
rental made within the same tier level.

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Once Privilege Members have made three (3) eligible rentals within the same tierlevel, they will be offered a free weekend rental of a Compact category vehicle (with amaximum duration of three days, including a Saturday).
It will be awarded to Members no later than five (5) business days after the Member's
third eligible rental has been recorded on their Privilege account.
Privilege Members will be informed via an email sent to the email address linked to
the Driver profile.
This email will include a specific link to the "Free Weekend" reservation website,which will allow Privilege Members to make their reservation by accepting theSpecific Terms and Conditions and thus enjoy their free rental weekend.
This offer is valid only once in each calendar year, irrespective of any status changes.
No change, cancellation or refund is allowed for any "Free Weekend" reservation, andthe reservation is non-transferable.
To read the Specific "Free Weekend" Terms and Conditions, click here●

A free rental weekend is also granted when the member reaches a higher tier level:
the Free Weekend is valid for a maximum of 3 days, including a Saturday, only for avehicle in the Compact category (not valid for rental renewals or changes to a lower
tier level)
This offer will be awarded to the Member no later than five (5) business days after theMember actually changes to the higher tier level.
Privilege Members will be informed via an email sent to the email address linked to
the Driver profile.
This email will include a specific link to the "Free Weekend" reservation website,which will allow Privilege Members to make their reservation by accepting theSpecific Terms and Conditions and thus enjoy their free rental weekend.
This offer is valid only once in each calendar year, irrespective of any status changes.
No change, cancellation or refund is allowed for any "Free Weekend" reservation, andthe reservation is non-transferable.
To read the Specific "Free Weekend" Terms and Conditions, click here●

Dedicated rate offers
Privilege Members can benefit from dedicated rate offers provided they identify
themselves with their Member ID (Driver ID / Europcar ID) when making theirreservation or by showing their Privilege Card to an agent.
Details and conditions of these offers are available on the Privilege program
information page of the Europcar websites.
In addition, Privilege Members will regularly receive promotional offers by email sent
to the email address they have entered, provided they have previously agreed toreceive such offers from Europcar. Privilege Members can unsubscribe from thesepromotional offers at any time via the link provided in each Privilege promotional
email.

●

Value-off coupons
Value-off coupons are granted to Privilege Members who have made several rentals(see conditions below in the "Specific Benefits" section). These coupons areapplicable to future rentals.

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They will be sent to Members via an email to the email address linked to the Driverprofile, and are subject to a period of validity.
This offer is valid only once in each calendar year, irrespective of any status changes.
In each calendar year, Members are also offered a value-off coupon on their birthday,
valid for 3 months as of their birthdate, as part of the benefits of the Privilege
programme. Privilege Members will be informed via an email sent to the email
address linked to the Driver profile.
The Happy Birthday coupon benefit is a single-use value-off coupon applicable for aminimum duration & purchase amount.
●Preferential hotel rates
Privilege Members can benefit from a 15% discount on Accor hotel rates worldwide
by booking their hotel from their Europcar account page or from the link provided in
the account status email.

●

Other advantages with Europcar's partners: Europcar has formed partnerships
with various Frequent Flyer programs set up by airlines, hotels and othertravel/transport services. Privilege Members can earn points/miles with these
programs when renting vehicles from Europcar. It is possible to earn Privilege Credits
and points/miles from our partners for the same rental. More details and a list of ourpartners are available on the Europcar website. Specific Terms and Conditions.

Specific benefits granted to Privilege members, depending on their tier level:●

Privilege Club members● €10 value off coupon awarded after the second eligible rental (coupon
offered once per calendar year)●

Executive Privilege members● €20 value off coupon awarded after the fifth eligible rental (coupon
offered once per calendar year)● Upgrade by one vehicle category, subject to availability. This upgrade is
not applicable to rentals made under the Europcar Privilege Free Weekend
offer, to rentals of more than 14 days, or to Van & Truck rentals●

Privilege Elite members● €30 value off coupon awarded after the fifth eligible rental (coupon
offered once per calendar year)● Upgrade by two vehicle categories, subject to availability. This upgrade is
not applicable to rentals under the Europcar Privilege Free Weekend offer,to rentals of more than 14 days, or to Van & Truck rentals● The "Additional Driver" option is free of charge. One (1) additional driver
per rental●

Privilege Elite VIP members● €30 value off coupon awarded after the fourth eligible rental (coupon
offered once per calendar year)● Upgrade by two vehicle categories, subject to availability. This upgrade is
not applicable to rentals under the Europcar Privilege Free Weekend offer,to rentals of more than 14 days, or to Van & Truck rentals● The "Additional Driver" option is free of charge. One (1) additional driver
per rental

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●

5.

Membership of the "Priority Pass" program granted free of charge for the
first year, as well as the first lounge access for free. This service, charged
through a subscription and subsequently through a fee paid for eachaccess, gives access to more than 1000 Priority Pass lounges at airports
worldwide (free membership offer applies when the Member accesses theElite VIP tier level, but is not valid in the event of renewal). Their
one-year membership of the "Priority Pass" program will be confirmed to
VIP Privilege Members via an email sent to the email address linked to
the Driver profile. Privilege Members will need to click on the linkprovided to confirm their free membership and obtain their "Priority Pass"membership card.

In which countries is the Privilege Program not accessible?

Rentals reserved with partners in Canada, China, Cuba, the United States and Japan are not eligible forPrivilege credits.

6.

What are your obligations as a Privilege Member?

By registering for the Privilege Program, you acknowledge that you have read and agree to theseTerms and Conditions of the Program.
As such, you agree to abide by the terms of these Terms and Conditions.
You declare that the information provided on the Privilege Program registration form is true, complete
and accurate.
You agree to inform Europcar of any changes to the personal data you have entered, including youremail address, billing address, driver's license or payment method by updating your Europcar profile.
You will also inform Europcar in writing of any circumstances that may affect your ability to drive, as
well as the loss or theft of your personal account login credentials.
If you fail to do so, you may not hold Europcar liable for the consequences (losses, expenses, etc.)
resulting from this absence of notification.
All the benefits granted to Members are indeed notified to them at the email address linked to the
Driver profile.

7.

What are Europcar's obligations under this Privilege Program?

Europcar undertakes to comply with all the laws applicable to it. As a result, it may not be held liablein the event that local legislation prohibits the awarding of any of the benefits provided for under the
Program. For example, in Portugal or South Africa, Europcar will not be able to offer its members all
the benefits of automatic online check-in, since contracts must be signed before any rental and cannot
be dematerialized.

8.

How is your personal data processed under the Privilege Program?

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Registering for our Program requires the processing of your personal information for the purposes ofmembership of the Program, for calculating your benefits, and for sending information about yourProgram (e.g., emails about your tier level in the Program or your benefits).
This data is collected from you when you register for our Program, either directly or indirectly (if you
are already a Europcar customer). In this second case, the data in your Europcar profile isautomatically transferred to your Privilege account.
The data processed under the Program is as follows:●●●

Identification data (first name, last name, gender, date and place of birth)
Contact information (email address, country of residence and language preference)
Program information: registration date, tier level and expiry date (from Executive Tier
onward), Privilege credits earned (eligible rental day volume and number of eligible rentals),
contract number and name (for Privilege tier level or company name), the charge card number(when applicable, for business customers) and, if applicable, the name of the Frequent
Traveller program, Frequent Traveller card number and expiry date.

The following data is also collected in order to provide you with automatic online check-in offered toProgram members:-

Driver's license number and date, place and country of issue of driver's license and expiry date, if
applicable- Preferences in terms of insurance- The payment method may also be retained with your consent.

The person responsible for the processing of this personal data is Europcar International S.A.S.U.,
whose headquarters are located at 13 Ter, Boulevard Berthier, 75017 Paris, France.
This treatment is based on acceptance of the Program's General Terms and Conditions. If necessary,
Europcar may request your consent to receive promotional emails. Please note that some information
emails, especially those concerning your tier level (including changes of tier level) and the awarding of
benefits, are necessary for the proper functioning of the Program. If you no longer wish to receive
them, you will need to unsubscribe from the Program. The recipients of this data are the authorized
employees of Europcar, and of the agencies and service providers who assist Europcar in its productand service offering.
If necessary in order to provide you with our products and services for the above-mentioned purposes,
Europcar International will transfer your personal data outside the EU to the above-mentioned third
parties.
Depending on the assumptions, some recipients may be located in countries recognized by theEuropean Commission as providing an adequate level of personal data protection, or some may be incountries that have not been recognized by the European Commission as providing such a level ofprotection. In any event, Europcar International has put in place appropriate safeguards to protect yourpersonal data, in accordance with European Regulation No. 2016/679.
Your personal data is retained for the duration of your registration to the Program. In the event thatyour Privilege account has been inactive for more than three years, Europcar International reserves theright to terminate membership of the Program and to delete the associated data.
In accordance with the General Data Protection Regulations (GDPR), you may access and obtaincopies of your data, oppose the processing of that data, have it corrected or have it erased. You also

9have a right to limit the processing of your data and to the portability of your data under the conditions
set out in the GDPR. To exercise these rights, you can contact dpo@europcar.com
In the event that you have agreed to receive promotional emails, you may withdraw your consent at
any time by canceling these offers via the link at the bottom of each Privilege promotional email.
If you believe that your rights are not respected, you can submit a complaint to the competent national
authority.
Please note that when you make a rental or use Europcar's other services, the data protection policy
available online on our website is also applicable:
https://www.europcar.com/security-and-privacy-policy

9.

Can the Privilege Program registration be terminated?
9.1.

Termination at the initiative of the Member

At any time, Members may cancel their membership of the Privilege Program bycontacting the Europcar Customer Service.
This termination involves the total withdrawal from the Program, and ceasing the
cumulation of all Privilege credits at the date of termination.
However, Members will still be able to use any coupons and/or the Free Weekend
offer that have already been awarded to them, within their validity dates.
The Privilege plastic or virtual card remains the property of Europcar. The plastic card
must be returned to Europcar upon request, and the virtual card will be automaticallydeactivated by Europcar.

9.2.

Termination at the initiative of Europcar

Europcar shall have the right to terminate the registration of the Privilege Member in
the Program in the event of any breach by the Member of these General Terms andConditions, or more generally in the event of any breach of Europcar's General Terms
and Conditions of Rental, and in particular in the event of fraud or attempted fraud.
The Member will be informed via an email sent to the email address linked to the
Driver profile.
In the event of the inactivity of a Member's account after a minimum period of three
years, Europcar International reserves the right to terminate membership of theProgram and to delete the associated data.
The Privilege plastic or virtual card remains the property of Europcar. The plastic card
must be returned to Europcar upon request, and the virtual card will be automaticallydeactivated by Europcar.

10.

Can the Privilege Program be changed?

10Europcar may decide to amend the Program, and in particular the benefits that are proposed under thisProgram. Members will be informed of this, with a minimum of one month's advance notice, throughinformation messages that will be sent to them by email.
Europcar may also decide to terminate the Program, on condition that it informs Members in advance,by email, with a minimum notice of three (3) months. Should Europcar fail to propose a new Loyalty
Program, Members will continue to enjoy the benefits of their current tier level until the end of its
ongoing two-year period of validity.
Should Europcar offer a new Loyalty Program to replace the Privilege Program, Members willautomatically benefit unless they decide to terminate their membership.

11.

Who should you contact if you have any questions or complaints
about the Privilege Program?

Any dispute concerning the Privilege Program must be addressed to our Customer Service via a
Privilege Request Form accessible under the "Help/FAQ" section in the menu at the top of the home
page of Europcar websites.
In the event that Members miss their Privilege rental credits after a period of six (6) weeks on one of
their rentals, the Member concerned must enter all the relevant information, particularly thereservation number or rental contract number, date, pick-up agency and return agency.
To enable the Privilege Member to qualify for any Privilege Credits, the invoice corresponding to theclaim must be in the name of the Privilege Member or must mention the Privilege Member's name.
If you have any questions regarding the Program, Members may also post a message in the "Contact
us" section of the Europcar website, mentioning the subject "Europcar Loyalty Program", or contact
our Customer Service by telephone, or check out any FAQs that are made available on the site andregularly enriched.

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Europcar Privilege® Loyalty Program

Special Conditions for Business Customers
15 June 2021 -V2These Special Conditions supplement the Privilege Loyalty Program Terms and Conditions, and areintended to clarify the specific provisions applicable to business customers. The other provisions of theGeneral Terms and Conditions of the Program shall remain fully applicable.
The Program is open to companies that contract vehicle rentals with Europcar on the basis ofnegotiated rates and can decide to make these rates available to their employees for their businesstravel, whether or not they are allocated a charge card.
Privilege charge cards allow company employees to pay for vehicle rentals made during the course of
their professional activities.
To do so, the company requests the opening of a Europcar Business Account authorised to issue chargecards, which will be Privilege charge cards registered in each employee's name and dematerialized.
This charge card is allocated to the employee designated by the company and can be used as a meansof payment for the rental of vehicles with Europcar.
The Privilege Card includes the following data:● Privilege Tier Level (Club/Executive/Elite/Elite VIP)
● First name and Last name
● The name of the company● Member ID ("Driver ID" or "Europcar ID" number)● Expiry date of current Privilege tier status (from Executive tier upwards)● The website address and telephone number of the call center (via the "more info" link on thevirtual map)and specific data for charge cards:● The label "Charge card"● The expiry date of the charge card
● The company contract number● The "Business Account" number (the company account for invoicing)● The sequence number of the card
The employees who are Members of the Privilege Program will collect Privilege credits like any othermember for all rentals contracted with Europcar, provided that their Member ID number (or Driver ID)
is used for reservations and rentals.
If the employee leaves the company, it will be up to the company to notify Europcar of the employee's
departure by requesting the deletion of the Privilege charge payment card to which he or she wasentitled as a named Member.
The employees concerned, as Members of the Privilege Program, may retain the benefit of their
Privilege Account and continue to benefit from the tier level that they had attained at the date of theirdeparture from the company.