MANDARIN ORIENTAL 2023 SUSTAINABILITY REPORT HIGHLIGHTS THE
INTRODUCTION OF AI SUPPORTED FOOD WASTE MANAGEMENT AND AN
ANNUAL REDUCTION OF 1,000 METRIC TONS OF PLASTIC
Additional highlights:•11 Mandarin Oriental Hotels accredited with Global Sustainable Tourism Council (GSTC)
Certification with a target of certification across all properties by 2025

•Reduction of energy intensity per square metre, falling by 22% from a 2012 baseline•Responsible sourcing on key high volume food products verified by global assurance
partner, LRQA

Hong Kong, 24 June 2024 - Mandarin Oriental Hotel Group today launches its 2023
Sustainability Report which tracks the progress the Group has made against its sustainability
agenda and specific targets. Over the past year, Mandarin Oriental has continued to enhance
its Environmental, Social and Governance (ESG) policies, emphasizing its commitment tosustainable practices across the Group.
-more-

Page 2"Sustainability is not just a responsibility, but a cornerstone of excellence for luxury. As
stewards of some of the most beautiful and sought-after locations in the world, we arecommitted to continuing to innovate while setting the highest standards in luxury hospitality,from the unique experiences we create for our guests, to the impact we have on the planet andthe communities where we operate.” says Laurent Kleitman, Chief Executive Officer ofMandarin Oriental Hotel Group. “Our dedication to sustainability is reflected in the significant
progress we have made in various areas, including energy efficiency, single use plastic
elimination, and responsible sourcing."
Key highlights from this year’s report include:
Food-waste-management powered by AI
To address the significant issue of food waste, Mandarin Oriental has implemented Winnow,
an AI-powered food-waste-management system, across all its kitchens. This technology uses
data analysis to optimize menus and portions, significantly reducing food waste.
Reduction of energy
Despite the growth in the number of hotels, Mandarin Oriental has achieved a notable reduction
in energy intensity per square meter, falling by 22% from a 2012 baseline. Additionally, theGroup has increased its renewable energy use from 4% to 8% over the same period.
Elimination of 99% single-use plastics
Mandarin Oriental has successfully eliminated 99% of single-use plastics from its operations,with ongoing efforts to address the remaining 1%. This initiative has so far removed nearly
1,000 metric tons of plastic waste annually 1, demonstrating the Group’s commitment toresponsible waste management.
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Determined from a sizing exercise conducted with Greenview on the most commonly used single-use plastics
across the Group.

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Reduced carbon emissions
In line with its goal to reduce carbon emissions by 50% by 2030, Mandarin Oriental is actively
supporting the development of the Net Zero Methodology, contributing to industry-wide
progress through its involvement with the World Sustainable Hospitality Alliance.
Responsible sourcing
Mandarin Oriental has made significant strides in responsible sourcing, with all coffee, tea,vanilla, cocoa and sugar verified by global assurance partner LRQA for responsible sourcing.
Furthermore, the Group adheres to the latest WWF Endangered Seafood Guide, avoiding 19
species listed on its Endangered Seafood Avoid List. Over 90% of the Group’s eggs are sourced
from cage-free chickens, with a target of reaching 100% by 2024.
Innovative partnerships with leading suppliers have also led to the creation of eco-friendly
guest room amenities, including plastic-free options for sanitary bags, shower caps, andshavers.
Supporting communities
In 2023, Mandarin Oriental introduced a group-wide initiative granting colleagues a paid day
off for volunteering. This resulted in a 150% increase in volunteer hours year-on-year,
reflecting the Group’s commitment to community engagement.
Juliet Kinsman, editor of the report, author and founder of Bouteco, stated: “We hope that thisreport's exponential effect increases the positive impact of those who read it since, as well as
sharing Mandarin Oriental's own data, it communicates the key themes in sustainability in aneasy-to-read way. We hope that its straight-talking style helps readers better understand whatmatters and why when measuring sustainability, encouraging other hotels, businesses, andindividuals to be inspired to improve and advance their own practices.”
To access the full sustainability report, please visit: https://www.mandarinoriental.com/en/ourcompany/sustainability-more-Page 4
About Mandarin Oriental Hotel Group
Mandarin Oriental is the award-winning owner and operator of some of the world’s mostluxurious hotels, resorts and residences. Recognised for creating exceptional properties, each
destination reflects the Group’s oriental heritage, local culture and unique design. The Group’s
mission is to completely delight and inspire guests through delivering passionate service.
Having grown from its Asian roots over 60 years ago into a global brand, the Group now
operates 40 hotels, 12 residences and 24 exclusive homes in 26 countries and territories withmany more projects under development. Mandarin Oriental continues to drive its reputation as
an innovative leader in luxury hospitality, delivering sustainable growth over the long term.
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