FACT SHEETWHY MOVE TO THE
CURRENT RELEASE
OF THE AVAYA AURA®
PLATFORM

Avaya provides you with the choices needed to choose yourHere are just a few examples:

Our enterprise-grade solutions are fully cloud enabled

Create Extraordinary Experiences

journey to becoming a fully digitally enabled enterprise.

and our latest release of the Avaya Aura platform, supports

unique solutions tailored to your individual needs via Cloud,Premises or Hybrid deployments and provides maximum
flexibility to take your business to the next level.

In today’s environment, simply connecting with customers,coworkers, and suppliers is no longer enough. You needsolutions that uniquely reflect your requirements while

creating value, delighting your customers and employees,

and engaging colleagues with flexible interactions that deliver
real business results.

Like most of your peers, you are no longer considering if you
should migrate to cloud, but when and how. The newest

Avaya Aura software provides a strong platform to support

your unique journey, to bring innovation to your enterprise.

© 2024 Avaya LLC. All Rights Reserved.

Leverage your investments into a truly customized unifiedcommunications and contact center environment designed
for your unique enterprise. With Avaya Aura at the core, youcan now easily deploy innovation in both the UC and CC

environment utilizing our Communications API Exchange.
Lower your costs and increase customer and employee

satisfaction by using artificial intelligence (AI) combinedwith Avaya Communications technologies to automate yourbusiness functions and customer interactions. Solutions arepersonalized to meet your needs and deployed on top of yourexisting communications infrastructure. No one else can offer
the flexibility and adaptability of the Avaya Aura platform tobring the promise of customization to you more effectively.

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With the Latest Release ofAvaya Aura® You Can:▪ Drive needed Innovationand Transformation withFlexibility▪ Enhance the Security,
Reliability and Scalability ofYour Communications▪ Reduce Your Total Cost ofOwnership▪ Enhance Employee
Reachability andCollaboration, Improve
Communication, Gain
Alignment, Make Better
Decisions,▪ Get Work Done Faster

Security

End-to-End Security Capabilities Across the Communications Stack
Security remains a top priority for all enterprises and Avaya utilizes thelatest Avaya Aura software platform, building on the capabilities of previous

releases, by adding several new functionalities that help keep your enterprisecommunications network secure.

Avaya Aura R12 supports enhanced end to end security and encryption andprotection when integrating to third-party cloud platforms. Avaya adheres tothe highest industry cloud base security principles. Support for TLS 1.3 & Open
SSL1.1.1 offers faster interface and better security protection against malware
and hacking events.

These include keeping current with latest virtualized environment and Linux

Operating System releases, UDFI and Secure Boot as defaults, adoption of theAdvanced Encryption Standard 256 Bit (AES-256), FIPS 140-2, JITC compliance,
improved certificate management, an end-to-end encryption indicator for SIP
devices, and anti-virus protection.

Scalability

A High-Performance Architecture with the Power to Handle Your
Growing Needs
The Avaya Aura platform provides improved data center resiliency; and has thecapacity to support up to 250,000 users and 350,000 SIP devices. Even in thesmallest configuration, the Avaya Aura platform provides an outstanding solution
for maintaining resiliency and engagement capabilities. Avaya Aura supports

virtually all media types and collaboration connections with a high capacity forbusy hour call completions (BHCC) across a single enterprise network.

Extend your Avaya Experience Platform On-PremCapacity

Avaya Experience Platform On-Prem (formerly Avaya Call Center Elite), built on
the Avaya Aura code base, enables you to add agents and even voice agentsfrom the Avaya cloud. Overflow from your existing Avaya Experience Platform

On-Prem to your Avaya cloud agents with contextual attributes and informationenriching interaction handling. Support new lines of business, launch a

new campaign, expand geographic reach, and take advantage of seasonal

fluctuations. Perhaps best of all, the Avaya cloud separates speech from noisewith AI, removing unwanted agent background noises for a better customer

experience; less strenuous on everyone’s health and well-being keeps everyone

happy. Your recordings will be more accurate. Your cloud agents and supervisors
will be fully equipped using a modern desktop that provides all the contextual
information needed to handle inquiries with ease.

© 2024 Avaya LLC. All Rights Reserved.

2Avaya Aura®
Provides aFoundationfor Your Digital
TransformationJourney and is
Cloud Enabled.

Simplified Management Options

Off load the burden of regular administration and updates to Avaya or keep

control yourself – the choice is yours. Avaya has a range of services offers thatcan be tailored to meet your exact requirements and give you back the time youneed to complete your priority projects.

Open and Standards Based

Support for Existing Applications and Third-Party Integration

Innovation without disruption requires an open, industry standard platform tointegrate traditional functionality, industry leading collaboration services andkey solutions developed by third party developers. Avaya Aura® is based on open
standards and allows customers to leverage third party applications that add
value to your unique business needs.

The new Avaya Aura release simplifies and enhances integration between Avaya
software and third- party software. Cloud enablement expands connections

to third-party cloud services such as Microsoft TEAMS, Salesforce, Zoom, andServiceNow. Connections are easy through the Avaya API exchange.

New Web Telephony interface (REST APIs) compliments existing call control

and device capabilities making it easier for organizations to create, develop,and integrate business and communications applications (including third-partyapps) from cloud to cloud or on premises to cloud.

© 2024 Avaya LLC. All Rights Reserved.

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Unified Communications and Collaboration

Avaya, A Leading Cloud Provider of Collaboration Solutions

Avaya Spaces embeds communications directly into the applications, browsers
and devices employees use every day to create a single, powerful gateway forcalling messaging, conferencing, and collaboration. Users gain a more naturaland efficient way to connect, communicate and share—when, where, and how
they want.

Contact Center and Customer Experience

With Avaya
Experience
PlatformOn-Prem,organizations
can add digitalchannels fromthe Avaya cloud
enabling agentsand supervisors
to interact withcustomers.

Innovate from the cloudWith Avaya Experience Platform On-Prem, organizations can add digitalchannels from the Avaya cloud enabling agents and supervisors to interact

with customers using chat, email, SMS, MMS, and more. With Avaya, you keep
your Avaya Experience Platform On-Prem investments, and take advantage

of innovating without disrupting operations, layering additional capacity andcapabilities from Avaya cloud on top of the infrastructure already deployed andtrusted. This unique hybrid model provides a unique innovation.

Lower Total Cost of Ownership

New Options That Reduce Hardware and Provide More Flexibility
Avaya offers many options for virtualization, including virtualization in thecloud, which offer savings associated with reduced hardware, power, and spacerequirements along with the added flexibility of resource scaling as your needschange. The Avaya Aura platform stack leverages Microsoft Azure Cloud services
and capabilities to deliver simple,high value deployments, and now also
supports Device as a Service (DaaS) options for your hardware needs.

Reliability

For Digital Transformation Solutions, Choose Avaya, A Leader
in Reliability

Avaya Aura provides a host of resiliency options including server duplication,Survivable Core and Survivable Remote servers, and connection and callpreservation across the network and applications. “Active-Active” configurations
provide device registration to multiple points and “Hot Fail-over” in the eventof server or network issues. These capabilities mean that you can engineer yoursolution to five 9’s and beyond, depending on your needs.

© 2024 Avaya LLC. All Rights Reserved.

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Always Stay Current

Simplify your upgrade and management process. Always
have access to the latest security features and patches.

Your communications are too important to be left to chance.

With our cloud delivery options you’ll never miss an upgrade
or a feature. We have also simplified upgrades and updates

with a new fixed lifecycle management process. Avaya offers

more value than ever when deploying on -prem or migrating
to the cloud.

Protect your Investment with a SmoothTransition to the Cloud

A Solution for Innovation without Disruption, not‘Rip and Replace’For many, the Avaya Aura platform is business critical andrepresents a significant investment in money and time.

While migrating towards Innovation and Transformation,enterprises cannot afford to start from scratch. Existing

infrastructure, network equipment, and communications

systems should not have to be scrapped to permit a businessto meet its changing needs. Migration of your platform to thecloud or increasing functionality can be important,but it needs to be accomplished when it makes sense for you.
How is it possible to meet all your goals at the same time?
Avaya has the answer: Innovation Without Disruption.
Innovation Without Disruption means:▪ Enhance your system now and while simultaneously
enabling cloud transformation on your schedule.

For example, SIP Migration will make your on-premises

platform more efficient and will also Cloud Enable yourplatform for future migration.

▪ Add cloud-based applications on your schedule. Theseapplications stay with you whether you remain on youron-premises platform or move to the Cloud.

Innovation Without Disruption puts you in control. It ensuresthat no matter what your upgrade path and timing, everythingworks together, and nothing is wasted. Upgrade on yourschedule for immediate benefit and to Cloud Enable yourplatform. Add applications with confidence. Transform to thecloud when you are ready.

Your Avaya Aura platform is designed to make integration andmigration from your existing investments to new capabilities
efficient and straight-forward. Avaya Aura not only supports
innovation, but it also addresses this through a fully cloud
enabled platform that can support migration paths forevery customer. With Avaya you can conserve your capitalby moving to an Opex model that includes your hardware
components and provides regular, predictable billing

combined with all the latest capabilities while still allowing
you to control your solution.

Learn more at www.avaya.com.

▪ Upgrade your on-premises system with confidence.

The new Aura Release gives access to a host of new user andsecurity features, enhances compliance with key standards
like HIPPA and PCI, and has enhanced support of APIs.

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya.

Organizations trust Avaya to provide innovative solutions for some of their most important a​ mbitions and ​challenges,​g​ ivingthem the freedom to engage their customers and employees in ways that deliver the greatest business benefits.  

Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer

experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences
Avaya customers can create.

© 2024 Avaya LLC. All Rights Reserved.

©2024 Avaya LLC. All rights reserved. Avaya and the Avaya logo are trademarks of Avaya LLC and registered in the United States and other countries.
Certain trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya LLC. All other trademarks
are the property of their respective owners.
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