nd

The 2

Hamamatsu Intercultural City Vision

March 2018

Table of Contents
Chapter 1: Formulating the 2nd Vision ................................................................. 1
1. The Purpose of Formulating the 2nd Vision ................................................ 1
2. Role of the 2nd Vision and the Term of the Plan ........................................ 2
Chapter 2: Environmental Analysis ...................................................................... 3
1. Evaluation of the 1st Vision’s Initiatives and Results .................................. 3
2. Changes in the Socio-Economic Environment ........................................... 6
3. Hamamatsu City’s Present Condition ........................................................ 8
4. National and International Trends ........................................................... 12
5. Identification of Issues and Future Directions ......................................... 15
Chapter 3: Towards the Realization of an Intercultural City .............................. 17
1. The 2nd Vision’s Goals for the Future ....................................................... 17
2. Promotion Policy and System .................................................................. 18
Chapter 4: Promotion Policies ........................................................................... 19
Policy Structure .............................................................................................. 19
1. A City Built Together, Hand in Hand, with Mutual Respect (Collaboration) ...... 21
2. A City that Brings Forth New Value through Diversity (Creation) ............ 26
3. A City Easy for Anyone to Live in (Peace of Mind) ................................... 31
4. List of Initiatives ....................................................................................... 36<Glossary> ......................................................................................................... 39

Chapter 1: Formulating the 2nd Vision
1. The Purpose of Formulating the 2nd Vision
In 2012, Hamamatsu City formulated the “Hamamatsu Intercultural City Vision”(hereinafter referred to as “the 1st Vision”) as a guide for the city’s intercultural policy.
The city has been working on various measures to create the Hamamatsu model of anintercultural society.
During these past five-years of the 1st Vision’s plan, the number of foreign residents inJapan has steadily increased. In 2017, the number of foreign residents reached a record
high of 2.47 million and the number of foreign workers also reached 1.08 million by theend of June. Even in Hamamatsu, the number of foreign residents, which once saw amassive decrease after the Lehman shock in 2008, has been increasing over the past few
years. All of these are due to the progress of economic globalization along with thedecrease of people in the workforce as a result of a declining birthrate and an aging
population.
Bearing in mind these circumstances, the fundamental policy of the Basic Plan for
Immigration Control (5th Edition), which was published in September 2015, calls for theactive acceptance of foreigners who can re-vitalize Japan’s economy and to strive for therealization of an inclusive society with such foreigners. Also, there are active discussions
about the utilization of foreign talent in National Strategic Special Zones along with
implementing the establishment of new residency statuses and the expansion of theTechnical Intern Training Program based on the November 2016 revised Immigration
Control and Refugee Recognition Act
In the 1st Vision, we identified “City Development Utilizing Diversity” as our key initiative
and aimed for the creation of a new culture—where cultural diversity brought by foreign
residents serves as the city’s vitality—for the promotion of this initiative and for therevitalization of the community. With this in mind, aligning ourselves with theIntercultural City Program that is implemented in European cities, recognizing foreign
residents as important partners for city development, and promoting the building of acommunity where anyone can play an active role are the important themes ofinterculturalism from here on.
In light of these circumstances, Hamamatsu will carry on with our present initiatives andcontinuously aim to create the Hamamatsu model of an intercultural society andformulate the 2nd Hamamatsu City Intercultural Vision to reflect the changes in thesocio-economic environment.

The 2nd Hamamatsu Intercultural City Vision-1-２ Role of the 2nd Vision and the Term of the Plan
1. Role of the 2nd Vision
In March 2015, the city formulated the Hamamatsu Comprehensive Plan to realize thefuture vision of the city: “‘Creative City Hamamatsu, shining into the future’ built on civil
collaboration.”
The 2nd Vision is one of the field-specific plans of the master plan that is the Hamamatsu
Comprehensive Plan. It is also one of the seven major strategies listed in the Strategic
Plan as well as a plan to promote “Urban Management Strategies to Hold the Future
Together.”
There are also various field-specific plans related to interculturalism in Hamamatsu.
Apart from the master plan, the 2nd Vision also has individual plans in other sectors andstrives for and promotes consistency.
<Hamamatsu Comprehensive Plan (Hamamatsu City’s Future Vision)> (excerpt)[Basic conception: Ideal form 30 years into the future (2045)]
Future vision: “‘Creative City Hamamatsu, shining into the future’ built on civil collaboration”[Creative City] [Civil Collaboration] [Personal Development of Citizens]<12 Futures (Ideal Forms): #6 Mutual Acceptance (Interculturalism)>Interculturalism will create international-minded people
A city without borders among its people[Basic plan: Term of the plan is 10 years from 2015 to 2024]
Field-specific plan: Local government and urban management<Basic policy>: Urban Management Strategies to Seize the Future Together[Policy]: Vitalization of the city utilizing diversity and its connections with the world: Create
an environment where foreign residents can participate in community and city building andwhere anyone can play an active role

The 2nd Hamamatsu City Intercultural Vision(2018–2022)

Field-specific plans
related to the 2nd Vision

2. Term of the Plan
The term for the new vision lasts for five years from 2018 to 2022. However, if there aremajor changes in the socio-economic environment and national trends regarding
interculturalism, revisions will be added when necessary to reflect these changes.

The 2nd Hamamatsu Intercultural City Vision-2-Chapter 2: Environmental Analysis
The new vision is formulated with an understanding of the circumstances surrounding
the 1st Vision’s initiatives and interculturalism, by identifying issues and considering future
directions.

1. Evaluation of the 1st Vision’s Initiatives and Results
In the 1st Vision created in Hamamatsu City in 2012, “Collaboration,” “Creation,” and“Comfort” were selected as the pillars of the policy structure, and since then various
initiatives concerning interculturalism have been promoted.
Almost all of the initiatives based on the 1st Vision have been implemented or launched.
However, it is important to evaluate the measures, projects, initiatives, and results, andclarify future issues when formulating the new vision.
Consequently, we will review the main initiatives of the three pillars of the 1st Vision’s
policy structure to clarify future issues.
1. City built jointly by everyone, hand in hand (Collaboration)
For the Collaboration pillar, as an initiative towards the creation of an inclusive society,the community inclusiveness model project promotes foreign resident participation inneighborhood associations and local communities while the Intercultural Center and theForeign Resident Study Support Center, where the city’s intercultural policies are at theircore, organize their own events which create intercultural exchange opportunities.
Also, in order for local stakeholders to promote interculturalism throughout Hamamatsu,
the city hosted the Hamamatsu City Intercultural Integration Promotion Council and has
promoted interculturalism initiatives coordinated by a diverse set of agencies.
Furthermore, in order to gain a mutual understanding of people’s part in bringing thecommunity together in the future, in addition to improving education for mutual
understanding lectures to deepen understanding of different cultures, we have also
conducted awareness activities related to the universal design necessary forunderstanding cultural diversity as well as human rights.
Given the present initiatives mentioned, the following points can be considered as
future issues.
<Future Issues>
Strengthening the network and sharing information between relatedorganizations
Fostering understanding and awareness among Japanese residents regarding
interculturalism
Create intercultural exchange opportunities in the community
Fostering mutual understanding and interaction between Japanese andforeign residents

The 2nd Hamamatsu Intercultural City Vision-3-2. City developed by making the most of its diversity (Creation)
For the Creation pillar, Hamamatsu City is focused on nurturing future generations ofpeople with foreign roots. Since 2011, the city has implemented the “Zero School Refusal
in Foreign Resident Children” program and by September 2013, there were no more
reports of school refusals.
Furthermore, programs regarding interculturalism are intensively held to deepen one’s
understanding of inclusion. Apart from this, an “Intercultural Month” is organized as anopportunity for intercultural exchange and the city works hard to promote exchanges thatmake use of diversity and to spread the word about having a culture of diversity.
In addition, in order to promote the creation of an environment where everyone canshow their potential, the city aims to realize a community which makes use of thediversity advantage through showcasing young people who participate actively in thecommunity as role models, cooperating with schools, universities, and enterprises, as well
as holding various seminars to encourage young foreign residents to be active in theirlocal community.
Given the present initiatives mentioned, the following points can be considered as
future issues.
<Future Issues>
Promotion of active participation in the community for young foreigners
who are past compulsory school age
Create opportunities for foreign residents to be able to spread the word
about the culture of diversity
Promotion of active participation for young foreign residents
Promotion of employment for foreign exchange students
Strengthen cooperation with other intercultural cities in the world
3. City where everyone can live comfortably (Comfort)
For the Peace of Mind pillar, the city improved its multilingual information
dissemination system. In 2013 Canal Hamamatsu, a city produced website where daily life
and administrative information are available for foreign residents in multiple languages,
underwent a renovation and three more languages were added to its supported
languages making information shared on the website available in six languages.
Furthermore, in March 2015 the city signed an agreement with the Hamamatsu
Foundation for International Communication and Exchange (HICE) regarding theestablishment and operation of the Disaster Multilingual Support Center and worked onbuilding a support system for foreign residents in the event of a natural disaster.
In addition, the city provides Japanese lessons necessary for daily living as well as
volunteer training courses and has strengthened cooperation with NPOs and othersupporting organizations active in the city.
Given the present initiatives mentioned, the following points can be considered as
future issues.

The 2nd Hamamatsu Intercultural City Vision-4-<Future Issues>
Maintenance of the Disaster Multilingual Support Center
Effective sharing of multilingual information using various dissemination
tools
Improvement of Japanese Language Support System
Training and utilization of personnel to promote mutual understanding in
the community
Strengthen consultation and information services necessary for daily living

The 2nd Hamamatsu Intercultural City Vision-5-

2. Changes in the Socio-Economic Environment
Five years after the 1st Vision was formulated, the major changes in the socio-economic
environment are as follows.
1. Overseas Immigration Policy Impasse and the Progress of Globalization
Various issues relating to immigration policy have risen and immigration policies in
Europe and the U.S. are at a standstill due to terrorist attacks against the backdrop of theinflux of refugees fleeing from political instability in the Middle East, social divisions, andwidening inequality.
On the other hand, the progress of globalization is increasing. People, commodities,
and information cross borders back and forth bringing the international community closer
together. In particular, the mobility of people has been increasing along with the various
common problems in the world resulting from this. It is necessary now more than ever toregard interculturalism as an important issue.
2. Declining Population and Labor Shortage
By 2060, Japan’s population is predicted to shrink to 86.74 million while Hamamatsu’s
population is predicted to shrink to 560,0001. There are no signs that Japan’s declining
birthrate and aging population are stopping soon and it is expected that the labor
shortage will be worse in the future. By 2025, the predicted estimate for the labor
shortage is at six million2 and in order to maintain Japan’s current economic growth rate,
the country will need to fill the gap left by this shortage.
As one solution to this problem, under the 2014 Japan Revitalization Strategy, Japan
recognizes the major role that foreign talent play in the growth of Japan’s economy aswell as the country’s course of action with regard to utilizing foreign talent. In addition,
along with utilizing foreign talent, improvement of the living environment to attract
foreign human resources is also stipulated under the 2016 Japan Revitalization Strategy.
3. Surge in Foreign Workers
With Japan facing labor shortage problems accompanied by a declining and aging
population and changes in its industries and employment system, the country continues
to work on opening its doors to foreign workers through active discussions regarding theacceptance of foreign talent, accepting highly skilled foreign professionals, the expansionof the Technical Intern Training Program, and the establishment of a new status ofresidence called “Nursing Care.” The number of foreign workers exceeded one million for
the first time in 2016 and for four consecutive years the record for the number of foreign
workers has been broken. We are beginning to see large movements due to the country’s
developing acceptance of foreign workers and increasing demand of foreign talent fromenterprises.

1
2

Hamamatsu City “Yamaraika” Population Vision (Hamamatsu City, 2015)
Labor Market Future Projection (Persol Research Institute, 2016)
The 2nd Hamamatsu Intercultural City Vision-6-

In addition, the utilization of foreign talent, attracting highly skilled foreign
professionals, examination of the system of accepting foreign talent as well as major
regulatory reforms by the National Strategic Special Zones were cited under the Future
Investment Strategy 2017 which was approved by the Cabinet in June 2017. We can
expect this to spur an increasing trend in foreign workers.
4. Promotion of Diversity
The rate of globalization continues to increase and as international competition
progresses, the utilization of foreign talent becomes important. Regardless of industry, weare promoting the acceptance of diverse talent, respect of their individuality, andemployment of diverse talent. Furthermore, by respecting diversity, we develop inclusion
and management to create a place where diverse talent can work together.
Essentially, different individuals should respect each other, draw out individual abilities,
and link them to the value of the organization, which leads to sustained growth of theindividuals and the organizations. We are moving towards an age where all citizens fromdifferent cultures grow with their organization and their community.
5. An Unsafe and Insecure Society
The worsening employment environment caused by the 2008 Lehman Shock greatly
affected foreign residents in Hamamatsu as most of them were either not permanently
hired or directly hired. Although there are signs that the employment environment is
improving, this has not led to stable employment, so foreign residents’ livelihoods
continue to be unstable.
On the other hand, there is an increasing demand for large-scale disaster response due
to major disasters that have occurred across the country such as the 2011 Great East
Japan Earthquake, the 2016 Kumamoto earthquake, and the torrential rains in Northern
Kyushu this year.
To ensure everyone can live safely and securely it is important to strengthen cooperation
with related institutions and establish a crisis management system.

The 2nd Hamamatsu Intercultural City Vision-7-

3. Hamamatsu City’s Present Condition
Now we will take a look at Hamamatsu City’s present condition.
1. Foreign Residents in Hamamatsu<Changes in the number of foreign residents3>
There was a rapid increase in the number of foreign residents after the 1990 revision of
the Immigration Control and Refugee Act was enforced. The economic situation
deteriorated in 2008 and this resulted in a sharp decrease to the number of foreign
residents in Hamamatsu, which had been increasing at that time. However, at present
there is a gradually increasing trend again.
33,326（ People ）Other
Korea (Both)
Peru
China
Phillipines
Brazil30,00020,00021,842

10,000
4,748

19
90
19
92
19
94
19
96
19
98
20
00
20
02
20
04
20
06
20
08
20
10
20
11
20
12
20
13
20
14
20
15
20
16
20
17

0

<Breakdown by nationality and status of residence>
In terms of nationality, although there is a declining trend, people born in SouthAmerica account for approximately 50% of the total, with Brazilians making up the mostnumber of immigrants in the whole country. However in recent years, the diversity ofnationalities is increasing as well as the ratio of Asian nationals which accounts for acertain percentage.
On the other hand, in terms of status of residence, people who have statuses ofresidence that allows them to stay in Japan long term account for 80% of the total, withlong-term residency further increasing.
(As of April 1, 2017)

Spouse or Childof Permanent
Resident, 533,
2%
SpecialPermanent
Residents, 867,
4%

Indonesia, 745,
3%
Other, 1, 684, 8%

Korea (Both),
1,261, 6%Student, 615, 3%

Technical Intern
Training, 1,468,
7%
Spouse or Childof Japanese
National, 1,415,
6%Peru, 1,684, 8%
By Statusof Residence
Total: 21,842

By Nationality
Total: 21,842

Permanent
Resident,
11,415, 52%

Vietnam, 1,809,
8%

Long Term
Resident, 3,845,
18%

3

Other, 1,748, 8%

China, 2,443,
11%

Number of registered foreign residents within Hamamatsu as of April 1.
The 2nd Hamamatsu Intercultural City Vision-8-

Phillipines,
3,485, 16%

Brazil, 8,667,
40%

2. Current Situation Surrounding Foreign Residents
The following is a summary of the current situation surrounding foreign residents basedon a survey conducted by Hamamatsu City in 2014 regarding Japanese and foreign
residents.
(1) Current Situation
Some notable figures from the survey are outlined below as well as figures from theprevious survey in 2010 for comparison.
Labor
In terms of employment, indirect employment (temporary, contract, etc.) declined to35% (previously 47%) while the percentage of direct employment is gradually
increasing.
In terms of industries, manufacturing (transportation vehicles such as automobiles
and motorcycles) has the largest figure at 59%. On the other hand, this trend isgradually expanding to other industries.
Medical, Health, and Welfare
The percentage of people who are enrolled in the national health insurance increased
to 84% (previously 73%).
The percentage of people who are registered with the national pension planincreased to 55% (previously 39%).
Disaster Prevention
The percentage of people who are aware of their evacuation site is 69% (previously56%), which is nearly 70%.
In terms of awareness for disaster preparedness there is an improvement with only
30% (previously 58%) answering “I have not made any special preparations.”
Local Community, Housing, and Community Support
In terms of housing situations, the largest group, which accounts for 40% (previously40%) lives in “private apartments.” This is followed by 25% (previously 16%) of
respondents living in their “own house (including condominium),” 17% (previously30%) living in “public housing,” and 9% (previously 11%) living in “company housing
or apartment houses rented by companies.”
In terms of Japanese language proficiency, the percentage of people who can readkanji is 46% (previously 39%).
According to the survey answered by foreign residents, 85% of the respondents(previously 88%) said they “interact with their Japanese neighbors closely” or“interact with their Japanese neighbors but only to the extent of exchanging
greetings.” On the other hand, according to the survey answered by Japanese
residents, 37% (previously 30%) answered similarly when asked if they interact with
their foreign resident neighbors.
The percentage of foreign residents who joined neighborhood associations increased
to 43% (previously 36%).
According to the Hamamatsu City Board of Education, the situations regarding
education are as follows.
The 2nd Hamamatsu Intercultural City Vision-9-

Education
As of May 1, 2017, the number of children of foreign residents registered inelementary and junior high schools in Hamamatsu City is 1,565.
The number of Japan-born students among foreign students has increased. As of April
2017, approximately 70% of first graders had been born in Japan.
Eighty percent of foreign students continued their high school education4. There are a
lot of students who enrolled in evening high schools.
Recently, the number of children with Asian nationalities including Filipino children
has increased and because of this various types of support are necessary.

(2) Expected Future Challenges
In terms of employment, there are signs of direct employment increasing but theratio of indirect employment is still high and there is still a sense of job insecurity.
Also, the ratio of employment under fixed-term hiring contracts is high and so foreign
residents continue to experience unstable working and living conditions.
The ratio of foreign residents who are enrolled in the national health insurance isincreasing but problems regarding unpaid medical expenses, unpaid national healthinsurance premiums, and outstanding tax demand in local taxes continue to bereported. It can be said that these issues are a result of the unstable hiring
environment that foreign residents are subjected to, as well as the lack ofunderstanding of these systems due to cultural and language differences.
In terms of disaster preparedness, although there was a study carried out after theGreat East Japan Earthquake and we saw a lot of progress, there is still a necessity toraise awareness about disaster prevention in order to have more people wellinformed about it.
Looking at the ratio of participation in neighborhood associations and interaction
with neighbors, it is still hard to say that foreign residents fit into the community as
members of society. There are still some issues in the community such as proper
rubbish disposal, noises, or how to use parking spaces that arise from the culturaland language differences.
In terms of the housing situation, tenants are becoming more diverse, so there is ademand for support towards maintaining a safe living environment.
In terms of Japanese language studies, the ratio of people who lack Japanese
language proficiency is still high. Studying Japanese is necessary not just for dailyliving, but also for school and work.
In the field of education, thorough support is necessary due to the increasing numberof people settling in Japan, which in turn results to an increase in the number ofchildren being born and raised in Japan and schools becoming more diverse. Also, theinstability of the parents’ livelihood can have a huge impact on their child’s
educational environment, leading to problems with attendance such as school
evasion.
To realize an intercultural society, it is necessary to resolve these issues. Along with steadily
promoting initiatives as a city, it is necessary to make proposals through bodies such as the
Hamamatsu Foreign Residents Council to resolve issues caused by national laws or systems.
4

The situation regarding foreign students who graduated from public junior high schools within Hamamatsu and then continued
their high school education in 2016.
The 2nd Hamamatsu Intercultural City Vision- 10 -

(3) From the “Recommendations from the Hamamatsu Foreign Residents Council”:
After the 1st Vision was formulated, the Hamamatsu Foreign Residents Council held aforum twice: one in August 2014 and another last February 2017. Below are thesummaries of these forums as well as the proposed recommendations.
<Summary of the 3rd Hamamatsu Foreign Residents Council>
Theme 1: Social Participation as Citizens in the Community
Recommendation 1: Utilize and create effective opportunities to encourage participation in
local communities
Recommendation 2: Share necessary information to support their living environment andsecure personnel
Recommendation 3: Increase opportunities for mutual exchange and mutual understanding
and foster collaborative consciousness
Theme 2: Creation of a Culture of Diversity and Re-vitalization of the Community
Recommendation 1: Empowerment and educational support for children and young people
who have a connection to the world
Recommendation 2: Provide opportunities to experience art and culture and a place forexchange
Recommendation 3: Spread the word about the new culture created from understanding andrespect for creative diverse cultures.

<Summary of the 4th Hamamatsu Foreign Residents Council>
Theme 1: Strengthening of Livelihood System such as Improvement of Multilingual Information
Dissemination
Theme 2: Educational Support including Japanese Language Lessons
Recommendation 1: Strengthen information dissemination that people are familiar with
Recommendation 2: Improve Japanese language education support system adequate to achild’s environment
Theme 3: Improving Interculturalism in the Community
Theme 4: Projects for Inclusion
Recommendation 1: Encourage participation in activities related to interculturalism in thecommunity
Recommendation 2: Train and employ personnel to foster mutual understanding in thecommunity

The 2nd Hamamatsu Intercultural City Vision- 11 -

4. National and International Trends
Now we will look at trends in Japanese cities, national trends, and international trends
in interculturalism since the formulation of the 1st Vision.
(1) Trends in Japanese cities
The Council of Municipalities with Large Migrant Populations was established in 2001
due to advocacy by Hamamatsu City. Local governments and other agencies promotinginterculturalism that are involved with foreign residents, particularly those of Japanesedescent from South America whose numbers rapidly increased after the 1990 revision of
the Immigration Control and Refugee Act, participate in the council and have achieved
definite results while continuing to propose reforms of foreigner policy to the national
government. The Intercultural Integration Promotion Council (established 2004), which iscentered on the Tokai region and has 7 member prefectures and 1 member city, has also
been active in proposing reforms to the national government from a larger regional
perspective.
Given this, there has been a striking increase nationally in the number of foreign
residents and the lengthening of residency periods in recent years, turninginterculturalism from an issue limited to certain areas with a concentration of migrants toone of national importance. From the perspective of recognizing foreign residents as
stakeholders and members of their communities instead of as temporary workers andvisitors, the need to engage with interculturalism is becoming greater than ever before.
On the other hand, while initiatives that go beyond existing foreign resident support,take a positive view of the presence of foreigners, and make the most of their presence
are gaining attention, the number of local governments celebrating diversity incommunity building has been growing, beginning with the Hamamatsu Intercultural City
Vision (2013), then the Nagano Prefecture Guidelines for the Promotion of Intercultural
Cohesion (2015), and now the Tokyo Guidelines for the Promotion of Intercultural
Cohesion (2016). The Council of Municipalities with Large Migrant Populations also
revised its bylaws in 2015 with the same intent, transitioning to a new stage where theperspective of utilizing the diversity of foreigners for city development has been madeinto a main theme of the council.
(2) National trends
On the national level, a new residency management system was introduced in July 2012
when the Alien Registration System was abolished and the Basic Resident Registration
System for Foreign Residents was established. With this, the foundations were established
for being able to grasp the basic information necessary to provide government services toforeign residents based on their basic resident registration.
Furthermore, in September 2015, the Ministry of Justice published the Immigration
Control Basic Plan (5th Edition) and touted trouble-free acceptance of foreigners—whobring vitality to Japan’s economy—and contribution to the realization of an inclusive
society with foreign residents through the proper operation of the residency management
system as concrete policy goals.
Moreover, with the worsening of the labor shortage, the Immigration Control andRefugee Recognition Act was amended in 2016, adding the “Nursing Care” status ofresidence, expanding the Technical Intern Training Program, and promoting National
The 2nd Hamamatsu Intercultural City Vision- 12 -

Strategic Special Zones among other things that signaled that the national government isserious about utilizing foreign talent.
Ten years have passed since the Ministry of Internal Affairs and Communications
formulated the Intercultural Promotion by Local Governments Plan, asking local
governments to formulate plans and guidance relating to the promotion ofinterculturalism. In order to contribute to the further promotion of interculturalism bylocal governments, the Ministry published a collection of intercultural best practices. This
collection includes examples from across the country and is split into three sections basedon the structure of the Intercultural Promotion Plan. These sections are communication
support, daily living support, and intercultural community building. On top of that, one
more new section was added: contribution to community revitalization and globalization.
For local governments across Japan working to accept foreigners as community
residents, the importance of initiatives that treat foreigners as contributors to local
communities is being seen in addition to the initiatives regarding support for foreigners
that have long held great importance.
(3) International Trends
Overseas, particularly in western countries, the refugee situation has worsened andthere has been a new wave of negativity in recent years towards the acceptance of
foreigners, immigrants, and refugees. This negativity has manifested in ways such as
terror attacks occurring in major cities, exposing hitherto unseen problems in immigration
policies such as multiculturalism † or assimilation†.
Nevertheless, inclusive society initiatives at the local government level have been
aggressively promoted and the network of local governments engaging in interculturalism
has been growing. The representative example of this is Intercultural Cities, which begun
in 2008 under the guidance of the Council of Europe†. Currently, over 120 local
governments centered on Europe are participating and driving initiatives to make themost of the diversity of foreigners in city development. In October 2017, Hamamatsu also
became the first Asian city to join this network.
In addition, a national network of local governments that welcome immigrants called
the Welcoming Cities And Counties was formed in the United States of America in 2013
and it has nearly 80 members. On the other hand, in Canada, the Cities of Migration
website was established in 2009 to share best practices primarily between North America
and Europe to aim for the improvement of immigrant integration methods.
Furthermore, in South Korea, the National Committee of Intercultural Cities wasestablished in 2012, modeled after Japan’s Council of Municipalities with Large Migrant
Populations, and it currently has 24 member cities.
The networks in Europe, America and Korea are all proactively recognizing the existenceof foreigners, immigrants, and refugees, making the most of them in diverse city
development, and advocating for their necessity in the strengthening of collaboration
between cities, both domestic and abroad.

The 2nd Hamamatsu Intercultural City Vision- 13 -

To help formulate this new vision, we also conducted an investigation through theCouncil of Local Authorities for International Relations regarding intercultural policies inBarcelona, Spain, a leading European representative of the Intercultural Cities Network,
which Hamamatsu recently became a member of.
The principles of Barcelona’s intercultural policies (Interculturality Plan) are as defined
below.
【1.Equality】
Overcome discrimination, prejudice, and other barriers to equality and guarantee all rights andresponsibilities to all city residents.

【2.Diversity】
Accurately recognize the diversity of immigrants. This will reduce the complexity inherent to diversity
and increase the opportunities to be gained for creativity and exchange.

【3.Interaction】
Drive proactive civic exchange by closing the gap between residents and immigrants with foreigncultures using mutual understanding, coming together to work towards the same goals, and engaging in
cultural activities and the resolution of various challenges.

Intercultural policies are city policies that began with the White Paper on Intercultural
Dialogue and the European Year of Intercultural Dialogue in 2008 during a period whenvarious European cities were making plans for an increase in immigrants and for social
integration within their countries. In this approach, the cultural diversity brought forth by
migrants and minorities are not considered a threat and instead this diversity is taken as
an advantage and initiatives that utilize this diversity advantage as a source of city
revitalization, innovation, creativity, and growth are endorsed.
Under the guidance of the Council of Europe†, an international organization, over 120
cities around the world now participate in this same program. Concrete initiatives,
including rating of policies by experts, mutual visits by member cities, and conferences onparticular themes are advanced, while becoming a new wave of future intercultural
policies.
On the other hand, in 2001, the Council of Municipalities with Large Migrant
Populations adopted the Hamamatsu Declaration on Regional Coexistence5, whose basic
premise is as written below.
The progression of foreign settlement means that foreign residents live together in the same area as
local residents. They are a major force supporting the local economy as they are important partners increating a new regional culture based on the coexistence of diverse cultures and in city planning. Basedon this recognition, it is essential to establish a system and rules for coexistence to build a safe andcomfortable community, in cooperation with the consensus of all residents.
We, the 13 municipalities, with the participation and cooperation of all Japanese and foreign
residents, will work in close cooperation to promote the formulation of a truly harmonious society
based on respect for rights and fulfillment of obligations, essences that are indispensable to healthyurban life, through understanding and respect for the cultures and values of one another. (Excerpt)

If we compare the Hamamatsu Declaration to the ideals and principles of intercultural
policies, we can find many important viewpoints that they share, such as “foreign
residents are important partners in city development,” “creation of new community
values deriving from the cultural diversity,” and “respect for rights and fulfillment of
obligations.” With these ideas in mind, we will work to promote this new vision.

5

Full text of the Hamamatsu Declaration and Recommendation (http://www.shujutoshi.jp/siryo/index.htm)
The 2nd Hamamatsu Intercultural City Vision- 14 -

5. Identification of Issues and Future Directions(1) Identification of Issues
Based on the analysis discussed previously, the 2nd Vision will focus on the following
three major challenges.
Promotion of the activities of foreign residents in local communities
Isolation or segregation of those with different cultures will not bring about desirable
results in local communities. We must create opportunities for mutual exchange whileproviding chances to learn Japanese language and culture and furnishing communication
support services such as multilingual consultations or provision of government and daily
life information. In addition, in order to reduce everyday conflicts in the community, it isimportant to improve the shared understanding and compliance of necessary rules. In
addition, since it has been a quarter of a century since the surge in immigrants fromSouth America, the children and grandchildren born and raised in Japan of thoseimmigrants will soon become full-fledged members of their local communities, so people
are looking to encourage their proactive participation in society. We must work topromote the creation of an environment where everyone can fulfill their obligations andbe awarded the rights they are entitled to and where foreign residents can take the leadin city development as members of the community.
Cultivation and support of future generations responsible for the future of Hamamatsu
In order to maintain local communities with sustainable vitality as the population
continues to decline with a dwindling birthrate and a growing contingent of elderly, it isimportant to focus on children with foreign roots6 as important members of society
responsible for the future of Hamamatsu. We must work to cultivate and support thesechildren so that they are able to manifest their full abilities and become people who can
support local communities. Furthermore, in this globalizing society, it is necessary toteach Japanese children about different cultures and cultivate an international mindset todeepen understanding as well as cultivate language ability to improve communication
skills.
Creation of a safe and secure society
Although ten years have passed since the 2008 world financial crisis, the effects of therecovery are not truly being felt, and the foundations of everyday life for foreigners, suchas the employment environment, are still weak. In addition, we must create communities
where all can feel safe and secure by having countermeasures for large-scale disasters
such as the successive earthquakes and heavy rain disasters that have occurred in regions
across Japan in recent years.

6
In this document, “children with foreign roots” includes: children with foreign nationalities, children where one parent has aforeign nationality, children of Japanese nationality who have spent many years abroad, and children who have become Japanesecitizens.

The 2nd Hamamatsu Intercultural City Vision- 15 -

(2) Future Directions
Five years have passed since the 1st Vision was formulated, while the number of foreign
residents and long term residency are increasing and the nationalities are becoming morediverse, local governments across Japan have been demanding more than ever for
initiatives towards co-existence with foreign residents with the perspective of recognizingthem as stakeholders and members of their communities. In Hamamatsu, in addition topromoting various measures concerning foreign resident support, we will set thefollowing three points as future directions for interculturalism in promoting city buildingthat makes use of the diversity advantage brought by foreign residents.
Community built together with those of differing cultures
In order to promote interculturalism, there must be mutual acceptance andunderstanding with people from diverse cultural backgrounds and active dialogues andexchanges must be held as these are necessary to build a community together. To achievethis, it is important to promote initiatives such as promoting interculturalism andinclusion throughout Hamamatsu by various stakeholders, fostering awareness about
interculturalism, promoting mutual understanding and exchanges, and encouraging
foreign residents’ participation in city building.
Even in our everyday lives, it is also necessary to build an equal relationship as
members of the same community in terms of building relationships through visible
interactions.
Diversity-driven community development
In order to enable sustainable development as an attractive city where anyone can be
active, we must cultivate and support the next generation responsible for the future of
Hamamatsu, including children with foreign roots. In addition, the diverse cultures offoreign residents can be a source of vitality for the city. We will aim for the revitalizationof our communities and to create and spread a new culture of diversity where anyone canmanifest their full potential. Furthermore, to promote initiatives from the standpoint ofutilizing diversity in this way, we must build relationships and strengthen collaboration
with intercultural cities both domestic and abroad and work to share our knowledge andexpertise with one another.
Communities where all can feel safe and secure
The societal foundations supporting foreign residents are still fragile, and many
community and daily living problems have yet to be resolved. We must steadily
implement initiatives to solve these problems, and create communities where all can livein safety and security. On the other hand, in order to promote inclusion, foreign residents
must also learn the language of everyday life (Japanese), fulfill societal obligations such aspension and health insurance payments, and follow the basic rules of society as membersof their local community. We must also continue to advance the concrete support
necessary to promote inclusion in communities based on this respect for rights andfulfillment of obligations.

The 2nd Hamamatsu Intercultural City Vision- 16 -

Chapter 3: Towards the Realization of an Intercultural City
1. The 2nd Vision’s Goals for the Future
In the 1st Vision, the future vision for our city was “An intercultural city built together,where creativity and development continues based on mutual understanding and respect.”
The ideal incorporated into this vision was aligned with the direction and model ofEurope-centered intercultural cities and other intercultural cities both domestic andabroad. As such, we believe it will be important for the promotion of intercultural
initiatives into the future.
The 2nd Vision, while carrying forth the basic ideals of the 1st Vision, makes clear therole that our city must fulfill, while continuing to develop earlier initiatives.
Although the Hamamatsu City Comprehensive Plan states that the future vision for thecity is “A Creative City built on civil collaboration, shining into the future,” in order torealize this vision, it is necessary to have many foreign residents participate in communityand city building and create an environment where they can be active.
The 2nd Vision, which covers one of the themes of the Comprehensive Plan, aims torealize a Hamamatsu-style Creative City that makes the most of diversity by promoting
initiatives related to interculturalism.
Given this, we will continue with the same future vision for our city from the 1st Vision,
establishing it as below.

An Intercultural City Built Together that Continues to Create
and Grow Based on Mutual Understanding and Respect
To realize this future vision, we will work to promote policies based on the 3 future
directions mentioned earlier (Community built together with those of differing cultures,
Diversity-driven community development, and Communities where all can feel safe andsecure).

The 2nd Hamamatsu Intercultural City Vision- 17 -

2. Promotion Policy and System(1) Promotion Policy
In the implementation of the new vision, in order to make initiatives that takeadvantage of the results of the 1st Vision’s initiatives possible, we will put an even greater
focus on coordination and collaboration with a variety of stakeholders and promote
initiatives that bear in mind the following points as a basis for continuing the promotionof interculturalism through partnerships.
Hamamatsu-wide System
In order to realize an intercultural society, a variety of stakeholders, including
government, citizens (the leaders of community development), foreign laborer
employment businesses, and citizen groups engaging in intercultural initiatives, must
fulfill each of their roles through the advancement of effective initiatives that takeadvantage of their own unique characteristics. We will advance initiatives in collaboration
with diverse stakeholders throughout Hamamatsu, such as the hosting of the meetings ofmany different networks, including the Hamamatsu City Intercultural Integration
Promotion Council, by various organizations involved in the promotion of interculturalism.
Civil Collaboration
In Hamamatsu, related organizations are not the only ones engaging in intercultural
initiatives; many groups and individuals are doing so as well. Collaboration does not stopat just government-related institutions; many people, including citizen groups, volunteers,
neighborhood associations, and foreigner communities, will also give recognition to one
another and work hand-in-hand to combine their wisdom and promote policies.
Collaboration with Domestic and International Intercultural Cities
We will continue to collaborate with cities within Japan, such as the member cities of
the Council of Municipalities with Large Migrant Populations, and proceed with surveys,
research, and implementations regarding policies and challenges. In order to promote
policies that consider international perspectives, we will also continue to strengthen ourcollaboration with the intercultural cities of the world, beginning with the member citiesof the Intercultural Cities Network led by the Council of Europe.
(2) Promotion System and Progress Management
The progress of the Vision will be reported at Hamamatsu City Intercultural Integration
Promotion Council meetings, Hamamatsu Foreign Residents Council meetings, and thegovernment division update meetings. Also, with regards to Chapter 4: Promotion Policies,
we will continue to make revisions as necessary.

The 2nd Hamamatsu Intercultural City Vision- 18 -

Chapter 4: Promotion Policies
Policy Structure
The policy structure of the 2nd Vision is established below.
Policies will be structured to address each of the previously mentioned future
directions.
Future Direction

Community built together with those of differing cultures

Policy Focus 1: A city built together, hand in hand, with mutual respect (Collaboration)
We will aim to work together to build communities where citizens of diverse cultural
backgrounds give recognition to and engage actively with one another. In this policy
focus, initiatives include the promotion of initiatives by all stakeholders in
Hamamatsu, education for mutual understanding, creation of opportunities forexchange, and facilitation of foreign resident participation in community
development.

Future Direction

Diversity-driven community development

Policy Focus 2: A city that brings forth new value through diversity (Creation)
We will aim to have diversity-driven communities where anyone can manifest theirfull potential and the interaction and combination of diverse cultures brings forth
new value and perspectives. In this policy focus, beginning with the cultivation andsupport of future generations, we promote the creation of a culture of diversity, city
revitalization through diversity, and intercity cooperation with cities both domestic
and abroad.

Future Direction

Communities where all can feel safe and secure

Policy Focus 3: A city easy for anyone to live in (Peace of Mind)
We will aim to have communities that are easy to live in where all can feel safe andsecure. In this policy focus, initiatives include disaster preparedness measures,
communication support, support for inclusive communities, and the achievement of
a secure living environment through support and provision of guidance and publicknowledge for medical, welfare, health insurance, child rearing, employment, andresidential issues, as well as for crime prevention and traffic safety.

The 2nd Hamamatsu Intercultural City Vision- 19 -

(Policy Structure Map)
（Pillars of the Initiatives）（Policy Structure Map）

(1) Promotion of initiatives by all stakeholders in
Hamamatsu◆ Promotion of collaboration with various relatedorganizations that engage in interculturalism◆ Strengthening of the networks centered on the Hamamatsu
Foundation for Intercultural Communication and Exchange◆ Sharing of best practices of interculturalism(2) Education for mutual understanding

1. A city built together, handin hand, with mutal respect(Collaboration)◆ Promotion of international understanding education◆ Promotion of the understanding of interculturalism(3) Creation of opportunities for exchange◆ Mutual exchange events◆ Support for promotion of exchange in communities◆ Promotion of exchange through sports(4) Facilitation of foreign resident participation incommunity building (key policy)◆ Encouragement of participation in local community planning◆ Strengthening of links with the foreign resident communityand supporting organizations◆ Highlighting of foreigners making a difference in theircommunity(1) Cultivation of future generations (key policy)◆ Cultivation of an international mindset among children◆ Educational support for children with foreign roots◆ Career support for youths with foreign roots who are past
compulsory school age(2) Creation of a culture of diversity (key policy)◆ Encouragement to particpate in artistic and culturalactivites◆ Growth and spread of a new culture of understanding andrespect for diversity

2. A city that brings forth
new value throughdiversity (Creation)◆ Creation of a system to allow foreigners to advertise theirown cultures(3) City revitalization through diversity (key policy)◆ Acceptance of foreigners contributing to local society◆ Facilitation of activities by foreign residents◆ Advertisement of the appeal of a diverse Hamamatsu(4) Promotion of intercity cooperation◆ Promotion of cooperation with other cities in Japan◆ Sharing of knowledge and expertise through the city's linkwith Intercultural Cities(1) Disaster preparedness measures (key policy)◆ Maintenance of the Disaster Multilingual Support Centersystem
◆ Improvement in the disaster preparedness of an inclusive
society◆ Information provision and education using a variety ofadvertising tools◆ Improvement of the Japanese language learning support
system(2) Communication support◆ Improvement in the placement and training of interpretersand consultants

3. A city easy for anyone tolive in (Peace of Mind)◆ Provision of information in multiple languages using ICT andother technologies; use of Easy Japanese(3) Support for an inclusive community◆ Information sharing and support for the resolution ofproblems in the community◆ Understanding of community rules and guidance on thefulfillment of obligations◆ Training and utilization of people who will promote mutual
inclusion in their community(4) Achievement of a secure living environment◆ Handling of various consultations, improvement of
information provision (medical, welfare, health insurance, childrearing, employment)◆ Complete move-in support through the provision of various
information related to being a resident◆ Guidance and public knowledge for safe living (e.g., crime
prevention, traffic safety)

The 2nd Hamamatsu Intercultural City Vision- 20 -

1. A City Built Together, Hand in Hand, with Mutual Respect(Collaboration)
In order to promote intercultural city development, discussion and interaction between
residents of differing cultural backgrounds is vital. For this reason, it is important tosteadily advance local initiatives such as the promotion of initiatives by the wide variety
of stakeholders throughout Hamamatsu, increasing mutual understanding of culturaldifferences, creation of opportunities for exchange, and the facilitation of planning andparticipation in community and other activities. In addition, it is also necessary to create
face-to-face relationships between Japanese and foreign residents in local communities.
We will aim for a city built together in collaboration where citizens recognize eachother’s differing cultures and engage in vigorous discussion and exchange.

[Policy 1] A city built together, hand in hand, with mutual respect (Collaboration)(1) Promotion of initiatives by all stakeholders in Hamamatsu(2) Education for mutual understanding(3) Creation of opportunities for exchange(4) Facilitation of foreign resident participation in community
development (key policy)
Policy Performance Metrics
MetricCurrent(FY 2016)

Target(FY 2022)

Satisfaction level of residents regarding the creation of an
inclusive society that improves mutual understanding andexchange with foreign residents7

13.4%

20%

Participants in intercultural exchange programs

2,338 people

2,500 people

Note: Progression will be measured every year over the duration of the plan.

Related Plans:

7

Hamamatsu City Universal Design Plan (UU Plan II)
Hamamatsu City Human Rights Policy Promotion Plan
Hamamatsu City Lifetime Education Promotion Outline
Hamamatsu City Child Reading Promotion Plan
Hamamatsu City Sports Promotion Plan

Satisfaction level with city initiatives as per the resident survey. Sum of “satisfied” and “somewhat satisfied” results.
The 2nd Hamamatsu Intercultural City Vision- 21 -

(1) Promotion of initiatives by all stakeholders in Hamamatsu
In order to realize an intercultural society, the city cannot act alone; it is necessary for
initiatives to be promoted through a Hamamatsu-wide system that has gained the supportof related institutions, various groups, and the residents. We will make strides throughthe Hamamatsu City Intercultural Integration Promotion Council, strengthen the networkof citizen groups and volunteers centered on the Hamamatsu Foundation for International
Communication and Exchange, and endeavor to build and share experience in bestpractices regarding interculturalism.
<<Pillar: Promotion of collaboration with various related organizations that engage ininterculturalism>>
In order for related national and prefectural institutions and various groups within thecity to coordinate and collaborate to promote interculturalism, we host the Hamamatsu
City Intercultural Integration Promotion Council. In addition, we host the Hamamatsu
Foreign Residents Council, which investigates and deliberates on the promotion ofcollaborative coexistence and on challenges faced by foreign residents in their local
community.
<<Pillar: Strengthening of the networks centered on the Hamamatsu Foundation forIntercultural Communication and Exchange>>
In order to encourage NPOs involved with interculturalism, citizens involved involunteering, and collaboration between industry, government, and academia, we will
endeavor to strengthen the network centered on the Hamamatsu Foundation forInternational Communication and Exchange, an organization that is a core driver ofinterculturalism in Hamamatsu.
<<Pillar: Sharing of best practices of interculturalism>>
We will proactively engage in the building of an intercultural society, and so that ourachievements can become a model for others, we will set up a system to give publicrecognition for the services rendered by individuals, groups, and businesses engaged inoutstanding, pioneering, and sustainable initiatives. From these initiatives, we will build
our best practices of interculturalism to advertise and share with the world in order tocontribute to the advancement of interculturalism.

The 2nd Hamamatsu Intercultural City Vision- 22 -

(2) Education for mutual understanding
It is important to first understand one another when building an intercultural society.
We will encourage education for mutual understanding and provide a month forintercultural promotion in order to build awareness and deepen understanding ofdifferent cultures. In addition, the perspectives of universal design and human rights arealso very important in the understanding of the cultural diversity, so we will also be
implementing educational activities related to these.
<<Pillar: Promotion of international understanding education>>
Leveraging talented individuals such as the foreign residents living in Hamamatsu or theJapanese residents with bountiful experience abroad, we will dispatch these individuals tolifelong learning classes as international understanding education instructors or language
instructors. In addition, we will advocate for the creation of a system where it is easy foranyone to independently participate in lectures and other activities using community
collaboration centers and other public facilities of the local community that consider
harmony with the growing numbers of individuals with differing cultures in communities.
<<Pillar: Promotion of the understanding of interculturalism>>
We will institute Hamamatsu Intercultural Month as a month to promote
understanding regarding interculturalism. In the education, creation of informative
materials, lectures, and training regarding universal design, we will include content on theunderstanding of a variety of cultures. Furthermore, to prevent discrimination arisingfrom different nationalities and cultures, we will work to build awareness by also
including content on understanding and respecting cultural diversity in the education,
creation of informative materials, lectures, and training regarding human rights.

The 2nd Hamamatsu Intercultural City Vision- 23 -

(3) Creation of opportunities for exchange
In order to create opportunities for citizens with diverse cultural backgrounds toparticipate in exchange, we implement mutual exchange events regarding interculturalism.
In addition, while facilitating support for enhancing local exchange in communities, weare using the Tokyo 2020 Olympics and Paralympics as an opportunity to promoteexchange through sports that anyone can easily become familiar with.
<<Pillar: Mutual exchange events>>
Using the Intercultural Center and the Foreign Resident Study Support Center as hubs
we will host various exchange events regarding interculturalism as opportunities for the
many residents with different cultural backgrounds. We will also promote thecollaboration of the Hamamatsu Foundation for International Communication andExchange with the foreign resident community and the holding of new exchange events.
<<Pillar: Support for promotion of exchange in communities>>
We will provide support for encouragement of greater local resident participation andpromotion of exchange in communities by groups such as neighborhood associations. We
will also provide support for consultations and other services for when facilities such ascommunity collaboration centers implement opportunities for local residents to interact.
Furthermore, by promoting intercultural services that are easy for foreign residents to use,such as having a well-stocked foreign-language section in libraries—hubs for lifelong
learning—a connection can be made to exchange in communities.
<<Pillar: Promotion of exchange through sport>>
With the largest population of Brazilians in Japan, our city is registering as the hosttown8 for Brazil for the holding of the upcoming Tokyo 2020 Olympics and Paralympics.
Given this opportunity, we will work to promote exchange through sports that anyone caneasily become familiar with, and many can participate in.

8

A public regional organization that competes to attract pre-Games training camps and strives for mutual personnel, economic, andcultural exchange with countries and regions participating in the Tokyo 2020 Olympics and Paralympics.
The 2nd Hamamatsu Intercultural City Vision- 24 -

(4) Facilitation of foreign resident participation in community development (key policy)
Foreign residents are members of their local communities, so they too are being asked
to participate in societal planning on a number of fronts as leaders of community
development. In order to further enhance the links between foreign residents andcommunities, we promote participation in planning in the local community beginningwith neighborhood associations and strengthen cooperation with the foreign resident
community and supporting groups. We will also work to create a system to highlightforeigners that are making a difference in their community.
<<Pillar: Encouragement of participation in local community planning>>
In order to create an environment where foreign residents can easily join andparticipate in neighborhood associations, we will provide support by translating rules,
circulars, and other materials related to neighborhood associations. We will also dispatcha coordinator from the Intercultural Center as per the community’s needs and implement
inclusive community model projects that provide individual support such as consultation
handling or problem solving.
<<Pillar: Strengthening of links with the foreign resident community and supportingorganizations>>
We will work to strengthen the links with the foreign resident community andsupporting organizations such as NPOs while also expanding the network of various
related institutions based in the Intercultural Center and the Foreign Resident Study
Support Center.
<<Pillar: Highlighting of foreign residents making a difference in their community>>
It is important for foreign residents to increase their participation in societal planningand be recognized as a leader in community development by the many people living intheir community. As such, we will be using various advertising tools and events asopportunities to introduce foreigners who are making a difference in the city as we createa system that highlights foreign residents making a difference in their community.

The 2nd Hamamatsu Intercultural City Vision- 25 -

2. A City that Brings Forth New Value Through Diversity (Creation)
In order to continue developing as an attractive city where anyone can make adifference, it is extremely important to raise and support the next generation of citizens
who will be responsible for the future of Hamamatsu, including children with foreignroots. In addition, the progressive and creative culture born from the diverse backgroundsof the foreign citizens can become a source of vitality for the city. We will aim for therevitalization of communities and the creation and spread of a culture that makes themost of diversity. From this standpoint, as we proceed to create relationships withintercultural cities and related organizations both domestically and abroad, we must learn
from each other’s knowledge and expertise.
We will aim to have communities where everyone can manifest their full potential andwhere the utilization of diversity brings forth new value and perspectives.

[Policy 2] A city that brings forth new value through diversity (Creation)(1) Cultivation of future generations (key policy)(2) Creation of a culture of diversity (key policy)(3) City revitalization through diversity (key policy)(4) Promotion of intercity cooperation
Policy Performance Metrics
Metrics

Current(FY 2016)

Target(FY 2022)

Satisfaction of participants in interculturalism projects

76%

80%

Percentage of those who answered on the survey of real
attitudes that an increase in foreigners in communities“leads to city revitalization.”

30%

35%

Note: Progression will be measured every year over the duration of the plan.

Related Plans:

Hamamatsu City Children and Youth Support Plan
Hamamatsu City Education Master Plan
Basic Policy and Action Plan for Promoting “Creative City, Hamamatsu”
Hamamatsu City Culture Promotion Vision

The 2nd Hamamatsu Intercultural City Vision- 26 -

(1) Cultivation of future generations (key policy)
With the continuing advance of globalization, it is important to have an even greater
focus on the raising and support of the next generation of citizens who will be responsible
for the future of Hamamatsu. As such, we will cultivate an international mindset amongchildren and provide educational support for children with foreign roots. We will also
work to promote participation in society by providing career support for youths withforeign roots who are past compulsory school age.
<<Pillar: Cultivation of an international mindset among children>>
We will dispatch talented individuals such as the foreign residents living in Hamamatsuor the Japanese residents with bountiful overseas experience as teachers to schools andcommunity collaboration centers and endeavor to refine a sense of balance by learning
about and experiencing different cultures to cultivate an international mindset. We will
also implement practical English improvement projects to increase communication ability
while promoting understanding of different cultures.
<<Pillar: Educational support for children with foreign roots>>
We will implement educational support advancement projects for foreign children suchas the dispatch of bilingual supporters† and Japanese language study assistants to schools
to help children with foreign roots at municipal elementary and junior high schools. We
will also implement support appropriate for the various learning environments of youths
with foreign roots such as the Zero School Refusal in Foreign Resident Children projectand international school support projects.
<<Pillar: Career support for youths with foreign roots who are past compulsory schoolage>>
As the trend of foreign residents becoming long-term residents becomes more
pronounced every day, the number of foreign youths born and raised in Hamamatsu, or atleast Japan, continues to grow larger. On the other hand, there are also many youths
above the compulsory school age who have moved to Japan for reasons such as being
called over by their parents. In order to promote the participation of these youths insociety, we will proceed with the formation of a cooperative system with various related
institutions and engage in career support activities such as training courses to foster job
awareness and think about their own futures, and provision of employment information.

The 2nd Hamamatsu Intercultural City Vision- 27 -

(2) Creation of a culture of diversity (key policy)
The interaction and combination of diverse cultures brings forth new cultural
perspectives. In order to accomplish this, it is first necessary to promote participation in
the artistic and cultural activities of culturally diverse residents. We will also work to
expose people to different cultures, grow and spread a new culture born from increased
respect and understanding of diversity, and create a system to allow foreigners toadvertise their own cultures.
<<Pillar: Encouragement to participate in artistic and cultural activities>>
In order to encourage proactive participation in the artistic and cultural activities offoreign residents, we will use various communication tools, such as social networking
services†, to provide a wealth of information in a multiple languages regarding artistic andcultural projects. We will also strengthen ties between related departments andorganizations and promote the participation of foreign residents in the planning of
cultural and other events.
<<Pillar: Growth and spread of a new culture of understanding and respect fordiversity>>
We will encourage the permeation of interculturalism by incorporating the diverse
cultural element that is our samba contest, interacting with other cultures, and creating
opportunities to increase understanding. We will also use the unique characteristics ofHamamatsu as a Creative City in the thematic area of music9 to promote diverse cultural
exchange through the exhibition of synergistic results between musical projects andintercultural projects.
<<Pillar: Creation of a system to allow foreigners to advertise their own cultures>>
We will work to have foreign residents proactively participate in cultural and otherevents, and develop a system for the creation of opportunities to allow foreigners toadvertise their own cultures at such events. We will also work to support creative
activities planned and implemented by foreign residents, such as the next generation ofyouth, in order to continue to effectively advertise the personalities and distinctivenesspossessed by foreigners.

9

Hamamatsu became a member of the UNESCO (United Nations Educational, Scientific and Cultural Organization) Creative Cities
Network in the thematic area of music in 2014.
The 2nd Hamamatsu Intercultural City Vision- 28 -

(3) City revitalization through diversity (key policy)
We will take hold of the cultural diversity of Hamamatsu as one of the city’s strengths,
and proceed with initiatives linked to regional revitalization. We will coordinate withvarious stakeholders, including national and prefectural governments, and strive topromote the acceptance of foreigners, who are sure to contribute to our region. Also, inorder to promote the activities of long-term foreign residents in local communities, wewill work to create an environment where everyone can manifest their full potential while
also advertising the appeal of Hamamatsu through the various perspectives of our foreign
residents.
<<Pillar: Acceptance of foreigners contributing to local society>>
We will coordinate with a variety of stakeholders, including national and prefectural
governments, universities, and businesses; proceed with initiatives to provide support for
employment and daily living; and aim to elevate an accepting environment where
foreigners who wish to study or work in Hamamatsu can easily contribute. We are also
working on the creation of opportunities to be active such as by driving exchange
between communities and local businesses in order to strive towards the establishmentof foreign individuals in local communities.
<<Pillar: Facilitation of activities by foreign residents>>
We will present the personal experiences and education and employment situations ofyouths with foreign roots as local role models who have been raised in Hamamatsu andare contributing to their local community. We will also widely share and disseminate
examples of the contributions of foreigners in business as well as examples of foreigners
who have started their own businesses. Additionally, we will implement effective support
for job matching and other activities linked to providing employment support incoordination with the business sector.
<<Pillar: Advertisement of the appeal of a diverse Hamamatsu>>
We will advertise the appeal of our city using the perspectives of exchange students,
JET Programme10 participants, and other foreigners, continue to unearth the tourism
assets of our region, and work to attract tourists from overseas to our city. With an eye
towards new global markets, we will also strive to reinvigorate local industries and theeconomy through proactive connections overseas that utilize the diverse contacts offoreign residents.

10

The Japan Exchange and Teaching Programme, a joint project by the Ministry of Foreign Affairs, the Ministry of Education, Culture,
Sports, Science and Technology, and the Ministry of Internal Affairs and Communications.
The 2nd Hamamatsu Intercultural City Vision- 29 -

(4) Promotion of intercity cooperation
In order to realize an intercultural society, it is necessary to not only have independent
initiatives by Hamamatsu, but also initiatives formed through collaboration withmunicipalities and related institutions both domestically and abroad. As such, we will
strengthen our collaboration with intercultural cities both domestically and abroad byparticipating in the Council of Municipalities with Large Migrant Populations and in theIntercultural Cities Network.
<<Pillar: Promotion of cooperation with other cities in Japan>>To elaborate, we will participate in the Council of Municipalities with Large Migrant
Populations and proceed with collaborative initiatives with participating cities, beginningwith proposals to the national and prefectural governments and related institutions. As
one of the cities that has been pioneering intercultural initiatives, we will increase ourcollaborations with the Council of Local Authorities for International Relations (CLAIR),
the Japan Foundation, and other related organizations while working to facilitate
collaboration with other cities within Japan.
<<Pillar: Sharing of knowledge and expertise through the city’s link with Intercultural
Cities>>As one of the over 120 worldwide members of the Intercultural Cities Network based inEurope, we are proceeding with even greater collaboration with the intercultural cities of
the world while carefully watching new developments regarding interculturalism. We will
also use these collaborations to widely disseminate the knowledge and results we obtain
both domestically and abroad.

The 2nd Hamamatsu Intercultural City Vision- 30 -

3. A City Easy for Anyone to Live in (Peace of Mind)
The societal foundations supporting foreign residents are still fragile, and many
problems have yet to be resolved. It is important to create communities where everyone
can live with peace of mind by steadily implementing various initiatives to solve these
problems. In order to facilitate inclusivity, not only are foreign residents striving to learn
Japanese, the language of daily life, but they are being asked to follow the basic rules of
the community and take on societal responsibilities. Based on this respect for rights andthe fulfillment of obligations, we must continue to move forward with concrete support
through the provision of necessary government services.
Moreover, although initiatives such as disaster preparedness were until now only seen
as foreign resident support, we now pay heed to strengthening cooperation anddeveloping individuals with the ability to fulfill the important role of providing support as
key members of local communities as we work on these initiatives.
We will aim to have communities that are easy to live in, where everyone—regardlessof nationality—can feel safe and secure.

[Policy 3] A city easy for anyone to live in (Peace of Mind)(1) Disaster preparedness measures (key policy)(2) Communication support(3) Support for an inclusive community(4) Achievement of a secure living environment
Policy Performance Metrics
Metrics

Current(FY 2016)

Target(FY 2022)

Satisfaction of students in Japanese classes

75%

80%

Participants in the set up drills for theDisaster Multilingual Support Center

50 people

100 people

Note: Progression will be measured every year over the duration of the plan.

Related Plans:

Hamamatsu City Regional Disaster Prevention Plan
Hamamatsu City Basic Act for Housing
Hamamatsu City Children and Youth Support Plan
Hamamatsu City Regional Welfare Plan

The 2nd Hamamatsu Intercultural City Vision- 31 -

(1) Disaster preparedness measures (key policy)
Ever since the 2011 Great East Japan Earthquake, which exacted an enormous toll inboth property damage and human lives, Hamamatsu has made disaster preparedness
measures one of its most important issues. And with the 2016 Kumamoto earthquake andthe successive heavy rain disasters all over Japan in recent years, we will be proceedingwith initiatives to protect all citizens—including foreign residents—from these large-scaledisasters so that everyone can live with peace of mind.
<<Pillar: Enhancement of the Disaster Multilingual Support Center system>>
We will collaborate with the Hamamatsu Foundation for Intercultural Communicationand Exchange to establish and operate the Disaster Multilingual Support Center in timesof disaster in cooperation with various other organizations as a hub for foreign resident
support activities during a large scale disaster. Also, in order to encourage activities suchas volunteering by bilingual disaster volunteers, we will work to discover new talent andconduct training sessions to teach the knowledge and expertise needed during a disaster.
<<Pillar: Improvement in the disaster preparedness of an inclusive society>>
One of the projects of the Intercultural Center is to collaborate with neighborhood
associations and other groups to establish a model district and support the hosting ofintercultural disaster training and dispatch of lecturers that involve foreign residents. We
will also work to improve collaboration with the foreign resident community, andpromote participation in the planning of community disaster preparedness while raisingdisaster preparedness awareness among families through disaster prevention lectures.
<<Pillar: Information provision and education using a variety of advertising tools>>
In addition to sending out disaster prevention emails in multiple languages, we also use
the Facebook page of the Hamamatsu Foundation for International Communication andExchange along with other social networking services† and rapidly provide information toforeign residents using a variety of advertising tools. We will also work in collaboration
with ethnic media† to get disaster information out to foreign residents and maintaineffective information provision systems.

The 2nd Hamamatsu Intercultural City Vision- 32 -

(2) Communication support
Recognizing that Japanese is the language that the residents with diverse cultural
backgrounds need for their lives in their community, we will strive to enhance theJapanese language study support system for foreign residents. However, with theincreasing diversity of nationalities, it is also becoming important more than ever toprovide multilingual support. We will be working to enhance the assignment of andstrengthen the development of interpreters and consultants, provide daily living andother information in multiple languages using ICT† and other technologies, anddisseminate information in Easy Japanese†.
<<Pillar: Improvement of the Japanese language learning support system>>With the Foreign Resident Support Center serving as the hub, we will be implementing
Japanese language and culture, volunteer cultivation, and other lectures geared to foreign
residents as ordinary citizens. We will also work to enhance the Japanese study support
system tailored to the changing life stages of foreign residents, who are increasingly
becoming long-term residents, while working to strengthen the network of NPOs andother organizations that provide Japanese language study support in Hamamatsu.
<<Pillar: Improvement in the placement and training of interpreters and consultants>>
We will help people apply for government services and provide information andconsultations on daily life by assigning interpreters to service counters at city hall andassigning multilingual consultants to the Intercultural Center. We will also host social
work training for interculturalism† for local interpreters, consultants, and supporters andwork to strengthen the development of talented individuals to contribute to anintercultural society.
<<Pillar: Provision of information in multiple languages using ICT and othertechnologies; use of Easy Japanese>>
The city will disseminate administrative and daily living information in multiple
languages using methods such as the publication of foreign language editions of theInformation Bulletin Hamamatsu and the operation of Canal Hamamatsu, a web site
directed at foreign residents. We will also work to support rapid communication using
tablets and other ICT† and social networking services†. Finally, we will continue to makeuse of Easy Japanese, which makes broadly effective communication possible regardlessof nationality or native language.

The 2nd Hamamatsu Intercultural City Vision- 33 -

(3) Support for an inclusive community
We will first expose the problems encountered as we work towards inclusiveness inlocal communities. Then, in order to solve these regional problems, meticulous
information gathering among supporters and affected individuals, and the sharing of that
information will be required. Additionally, in order to build a safe and secure local
community, there must be a shared understanding and respect for community rules andlocal protocols must be learned. We will also provide necessary support, starting with thetraining and utilization of people who will promote inclusion in their community.
<<Pillar: Information sharing and support for the resolution of problems in thecommunity>>
We will dispatch coordinators from the Intercultural Center as per the needs of thecommunity and implement inclusive community model projects that provide individual
support such as consultation handling or problem solving. In addition, we will hostinclusive community neighborhood association meetings for those involved withneighborhood associations, which are working on including foreigners in theircommunities, and make these meetings an opportunity to share examples of progress
towards inclusiveness from both inside and outside Japan, and work towards theresolution of problems.
<<Pillar: Understanding of community rules and guidance on the fulfillment of
obligations>>
We will work to fully translate materials into multiple languages explaining community
rules that are necessary for daily life in the community such as the rules on trash disposal
and create opportunities to explain things for international schools and foreignercommunities. We will also strive to promote the necessary education and understanding,in collaboration with related institutions, of social security, tax payment, and othersocietal responsibilities so that everyone can fulfill their obligations and be awarded therights they are entitled to.
<<Pillar: Training and utilization of people who will promote inclusion in theircommunity>>
By striving to spread understanding regarding the systems of Japan and teachingspecialized knowledge about the various wide-ranging challenges surrounding foreign
residents through avenues such as the social work training for interculturalism†, we areworking to train bridge builders† who will bridge the gap between communities ofdiffering cultural backgrounds.

The 2nd Hamamatsu Intercultural City Vision- 34 -

(4) Achievement of a secure living environment
Aiming for community where everyone can feel safe and secure is linked to the creationof the foundations of an inclusive society. We provide the necessary informational
support for being a resident, including in each of the following fields: medical, welfare,
health insurance, child rearing, and employment. We are also working to provide
guidance and public knowledge regarding crime prevention, traffic safety, employment,
and more.
<<Pillar: Handling of various consultations, improvement of information provision(medical, welfare, health insurance, child rearing, employment)>>
We will implement mental health consultations† and parent training† for foreigners. We
will also provide aid for health checkup implementation to international schools while
seeking to promote enrollment in social insurance. Moreover, we will strive to promote
the use of various health insurance and welfare services such as the long-term careinsurance system, which will become necessary as the population of long-term residents
grows and becomes older, as well as provide information and handle consultations in
multiple languages and strive to strengthen collaboration with a wide variety of
stakeholders active in the community to provide support for daily living and various
challenges experienced by foreign residents regarding various topics such as preventative
medicine and health promotion, child raising, and employment.
<<Pillar: Complete move-in support through the provision of a variety of information
related to being a resident>>
We will strive to provide public knowledge in multiple languages using various
dissemination tools about subjects such as support systems and various notices related tobeing a resident. We are also considering concrete policies in collaboration with theappropriate departments of the prefectural government and other agencies towards theresolution of long-standing and new challenges of inclusiveness among Japanese andforeign residents in public housing.
<<Pillar: Guidance and public knowledge for safe living (e.g. crime prevention, traffic
safety)>>We will work to provide a safe environment for foreign residents to lead safe andsecure lives. We will collaborate with the police, fire department, neighborhood
associations, and foreigner community to provide guidance and raise awareness regarding
crime prevention, traffic safety, emergency announcements and more in communities.
Finally, we will collaborate with public employment security offices and labor standards
inspection offices to provide guidance and public knowledge on rules pertaining toemployment and labor conditions with regards to foreigner employment businesses.

The 2nd Hamamatsu Intercultural City Vision- 35 -

4. List of Initiatives
1. A city built together, hand in hand, with mutual respect (Collaboration)
No.

Initiatives

Divisions in charge

Page No.

(1) Promotion of initiatives by all stakeholders in Hamamatsu

1

Host the Hamamatsu City Intercultural Integration Promotion Council

International Affairs Division

22

2Strengthen the networks centered on the Hamamatsu Foundation for Intercultural
Communication and ExchangeInternational Affairs Division223

Implement public recognition of businesses and groups proactively engaged in intercultural
initiatives

International Affairs Division

22

4

Build and share best practices regarding interculturalism

International Affairs Division

22(2) Education for mutual understanding

5

Dispatch international understanding lecturers and create a system where it is easy toparticipate in lectures and other activities

International Affairs Division, Creative Cities &Cultural Promotion Division

23

6

Implement education, the creation of informative materials, lectures, and training regarding
universal design

International Affairs Division, Universal Design &Gender Equality Affairs Division

23

7

Implement education, the creation of informative materials, lectures, and training regarding
human rights

International Affairs Division, Welfare General Affairs
Division (Human Rights Education Center)23(3) Creation of opportunities for exchange

8

Host mutual exchange events using the Intercultural Center and the Foreign Resident Study
Support Center as hubsInternational Affairs Division24

9

Support promotion of exchange in communities by groups such as neighborhood
associations

International Affairs Division, Civic Partnership &Regional Policy Division

24

10

Promote intercultural services that are easy to use for foreign residents, such as having awell stocked foreign-language section in libraries

Central Library24

11

Promote exchange through sports on the occasion of the Tokyo 2020 Olympics andParalympics

Sports Promotion Division, International Affairs
Division

24(4) Facilitation of foreign-resident participation in community building (key policy)

12

Provide support by translating materials related to neighborhood associations

International Affairs Division, Civic Partnership &Regional Policy Division25

13

Implement inclusive community model projects

International Affairs Division, Civic Partnership &Regional Policy Division

25

14

Strengthen links with and support activities of the foreign resident community and supporting
International Affairs Divisionorganizations such as NPOs

25

15

Use various advertising tools and events as opportunities to introduce foreigners who aremaking a difference in their community

25

International Affairs Division, Public Opinion &Relations Division

The 2nd Hamamatsu Intercultural City Vision- 36 -

2. A city that brings forth new value through diversity (Creation)
No.

Initiatives

Divisions in charge

Page No.

(1) Cultivation of future generations (key policy)

16

Implement lectures to cultivate an international mindset and practical English improvement
projects

International Affairs Division, Educational
Development Division27

17

Implement educational support advancement projects for foreign children

Educational Development Division27

18

Implement the Zero School Refusal in Foreign Resident Children projectInternational Affairs Division, Education General
Affairs Division, Educational Development Division27

19

Implement international school support projects

International Affairs Division, Child Educational
Development Division

27

20

Implement career support projects for youths with foreign roots

International Affairs Division, Industrial General
Affairs Division

27(2) Creation of a culture of diversity (key policy)

21

Provide a wealth of information in a multiple languages regarding artistic and culturalprojects and promote the participation of foreign residents

International Affairs Division, Creative Cities &Cultural Promotion Division

28

22

Host the diverse cultural element that is our samba contest

International Affairs Division

28

23

Create opportunities to exhibit synergistic results between musical projects and intercultural International Affairs Division, Creative Cities &projects
Cultural Promotion Division

28

24

Create opportunities to allow foreigners to advertise their own cultures

International Affairs Division, Creative Cities &Cultural Promotion Division28

25

Support creative activities planned and implemented by foreign residents

International Affairs Division, Creative Cities &Cultural Promotion Division28

26

Elevate an accepting environment where foreigners who wish to study or work in Hamamatsu International Affairs Division, Industrial Generalcan easily contribute and create opportunities to be active
Affairs Division

29

27

Present youths with foreign roots making a difference in their community as local rolemodelsInternational Affairs Division29

28

Implement seminars to present examples of the contributions of foreigners in business aswell as examples of foreigners who have started their own businesses

International Affairs Division, Industrial General
Affairs Division29

29

Support for job matching and other activities linked to providing employment support incoordination with the business sector

International Affairs Division, Industrial General
Affairs Division, Industrial Promotion Division

29

30

Advertise the appeal of Hamamatsu using the diverse perspectives of exchange students andother foreigners and strengthen connections overseas that utilize the diverse contacts offoreign residents

International Affairs Division, Tourism & City
Promotion Division, Industrial General Affairs Division

29(3) City revitalization through diversity (key policy)(4) Promotion of intercity cooperation

31

Facilitate collaboration with other intercultural cities within Japan through the Council ofMunicipalities with Large Migrant Populations

International Affairs Division30

32

Encourage collaboration with the intercultural cities of the world and disseminate theknowledge and results we obtain both domestically and abroad

International Affairs Division30

The 2nd Hamamatsu Intercultural City Vision- 37 -

3. A city easy for anyone to live in (Peace of Mind)
No.

Initiatives

Divisions in charge

Page No.

(1) Disaster preparedness measures (key policy)

33

Establish the Disaster Multilingual Support Center in times of disaster

International Affairs Division, Crisis Management
Division

32

34

Train bilingual disaster volunteers that will provide support

International Affairs Division, Crisis Management
Division32

35

Support the hosting of intercultural disaster training and dispatch of lecturers

International Affairs Division, Crisis Management
Division32

36

Improve collaboration with the foreign resident community and encourage participation in
the planning of community disaster preparedness

International Affairs Division, Crisis Management
Division

32

37

Provide information and guidance to foreign residents using a variety of advertising tools
such as the Disaster Prevention Email and SNS

International Affairs Division, Crisis Management
Division

32(2) Communication support

38

Implement Japanese language classes, volunteer cultivation, and other lectures with theForeign Resident Support Center serving as the hub

International Affairs Division

33

39

Enhance the Japanese study support system in collaboration with NPOs and other support
organizations

International Affairs Division

33

40

Assign interpreters to service counters at city hall and assign multilingual consultants to the Personnel DivisionIntercultural Center
International Affairs Division

33

41

Implement social work training to develop talented individuals to contribute to anintercultural societyInternational Affairs Division33

42

Publish foreign language editions of the Information Bulletin Hamamatsu, operate Canal
Hamamatsu, a web site directed at foreign residents, and provide information in multiple
languages using tablets and other ICT and social networking services

International Affairs Division, Public Opinion &Relations Division

33(3) Support for an inclusive community

43

Implement inclusive community model projects

International Affairs Division, Civic Partnership &Regional Policy Division

34

44

Host inclusive community neighborhood association meetings

International Affairs Division, Civic Partnership &Regional Policy Division

34

45

Implement guidance and fully translate materials into multiple languages explaining
community rules and performance of responsibilities

International Affairs Division, Waste Disposal
Division, Municipal Tax Division, National Health
Insurance & Pension Division

34

46

Train bridge builders who will promote mutual understanding between communities

International Affairs Division

34(4) Achievement of a secure living environment

47

Implement mental health consultations and parent training for foreigners

Mental Health Welfare Center

35

48

Provide aid for health checkup implementation to international schools

Health & Medical Affairs Division

35

49

Handle consultations in multiple languages and strengthen collaboration on medical,
welfare, health insurance, child rearing, and employment issues

International Affairs Division, Health & Medical Affairs
Division, Welfare General Affairs Division, Public
Health Promotion Division, Child Rearing Support
Division, Industrial General Affairs Division, Housing
Division

35

50

Provide guidance and raise awareness regarding crime prevention, traffic safety, emergency
announcements, and employment

International Affairs Division, Road Planning Division,
Control Division, Industrial General Affairs Division

35

The 2nd Hamamatsu Intercultural City Vision- 38 -

<GLOSSARY>[In order of appearance]
Multiculturalism (p. 13)
The idea which calls for equally respecting different cultures of immigrants and minorities andachieving coexistence.
Assimilation (p. 13)
A policy which demands for the assimilation of immigrants and minorities in their hostcommunities.
Council of Europe (p. 13, 14)
The Council of Europe is a pan-European international organization based in Strasbourg, France
which leads the development of standards in the fields of human rights, democracy, and rule oflaw. In 1993, Japan joined the organization as an observer state.
Bilingual supporters (p. 27)
In Hamamatsu, we place bilingual Foreign Student Attendance Assistants and dispatch Foreign
Student Attendance Supporters as part of a larger plan to provide suitable support for foreign
students in elementary schools.
Social networking services (pp. 28, 32, 33)
Social networking services (SNS) are internet services that support the creation of societal
networks and promote communication between individuals with the same interests,
occupations, neighborhoods, and more.
Ethnic media (p. 32)
Newspapers, magazines, radio, television, internet, and other media directed at foreigners living
in Japan.
ICT (p. 32)
Information and communications technology (ICT) is an umbrella term encompassing
technologies, industries, and services relating primarily to information processing andcommunications.
Social work training for interculturalism (pp. 33, 34)
Training implemented with the objective of developing personnel who can become involved in
the wide-ranging challenges encompassing foreigners and work on solving problems orproviding consultations.
Easy Japanese (p. 33)
Japanese that has been edited to be easy to understand regardless of nationality or mothertongue in order to make the fast, accurate, concise, and wide dissemination of information topeoples of all nations possible. This is one of the methods available to disseminate information
during disasters.
Bridge builder (p. 34)
An arbiter or mediator who takes the middle ground and acts as a bridge between groups withdiffering cultural backgrounds in localities and communities, works to solve problems, andcreates connections between residents.
The 2nd Hamamatsu Intercultural City Vision- 39 -

Mental health consultation (p. 35)
In order to handle mental health consultations, we deploy specialists and have them accompany
residents to private consultations or treatment facilities.
Parent training (p. 35)
A program that teaches parents how to better interact with children, resolves their everyday
problems with child rearing, and makes fun child rearing possible.

The 2nd Hamamatsu Intercultural City Vision- 40 -

The 2nd Hamamatsu Intercultural City Vision
Edited and Published by：Hamamatsu International Affairs Division
Motoshiro-cho, Naka-ku,
Hamamatsu, 430-8652
TEL: 053-457-2359 FAX: 050-3730-1867
Email: kokusai@city.hamamatsu.shizuoka.jp
Date of Publication：March 2018