JASI Corporate Program
Japan‐America Society of Indiana andJapan Intercultural Consulting present

Working Effectively withJapanese Customers and Colleagues
Patricia Pringle
Consultant
Japan Intercultural Consulting
Wednesday, May 26, 2010
Franklin University of Ohio, Indianapolis Campus
1:00 p.m. – 5:00 p.m.
This course provides insights and strategies for improving communication and relationships with Japanese.
Whether you work for an American company that is interested in learning how cultural and business practices
affect your ability to establish business with Japanese companies, or you work at a Japanese company andwould like to understand and communicate more effectively with your colleagues, this seminar is for you.
•Learn the basics of Japanese business practices and the essentials of good working relationships,
including a business protocol review, what to expect at the first meeting, how to prepare for it, andetiquette for social interactions.

•What’s the best way to serve demanding Japanese customers? Learn the expectations of Japanesecustomers when dealing with suppliers and techniques for establishing and maintaining successful
relationships with them. Understanding Japanese concepts of customer service and communication
can help you be more successful in working with Japanese customers, both internal and external.

•What’s the best way to influence decisions in Japanese organizations? The key is in understanding
the decision‐making process. Learn about cultural attitudes toward decision‐making in Japan andcurrent issues in today’s environment.

•Deepen your understanding of Japanese culture in the workplace and increase your effectiveness incommunicating with Japanese colleagues. What are the basic differences between Japanese andAmerican organizations? How can American and Japanese views on work styles and life‐balance bebridged?

About the Instructor: Patricia Pringle, Consultant, Japan Intercultural Consulting
Patricia has extensive experience helping Japanese and Americans work together more effectively. At
Panasonic Mobile Communications Development, she delivered training to Japanese and American engineers
collaborating on global engineering design products and advised senior American management on successful
strategies for improving communication with Japan. Patricia has also worked as a trainer at Sony Corporationin Tokyo and New York. She received an appointment as Visiting Assistant Professor at Oglethorpe University
and also served as Adjunct Professor at Morehouse College.

JASI Corporate Program“Working Effectively with Japanese Customers and Colleagues”
Presented by Japan‐America Society of Indiana
and Japan Intercultural Consulting
Wednesday, May 26, 2010REGISTRATION FORM
Registration / Cancellation Deadline: Friday, May 21st. No refunds after this date.
Location:Franklin University of Ohio
Indianapolis Campus
8415 Allison Pointe Blvd., Suite 400
Indianapolis, IN 46250

Fees:

JASI Members: $80
Public: $120

Schedule:

Registration: 12:30 p.m.
Seminar: 1:00 p.m. to 5:00 p.m.

Name______________________________________ Title________________________________________
Company________________________________________________________________________________
Address_________________________________________ City / State / Zip___________________________
Work Phone_______________________ Email__________________________________________________
Additional Attendees (Name / Title)___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Payment: JASI Member: $80
Amount: __________

Public: $120

Check enclosed(checks payable to “Japan‐America Society of Indiana”)
Visa

MasterCardAmerican ExpressCard #:___________________________________________________ Exp. Date:______________________Name as it appears on card__________________________________________________________________
Billing Address (if not same above)____________________________________________________________
Please submit this registration form by email, fax, or mail to:
Japan‐America Society of Indiana
39 W. Jackson Place, Suite 50
Indianapolis, IN 46225

Tel: (317) 635‐0123
Fax: (317) 635‐1452
Email: john.lajiness@japanindiana.org