ECMS STANDARD EXPRESS
User Manual
ECMS International Logistics Japan Co. LtdV2.2

Contents

1. User login/Account registration

p.3

2. Create shipping data

p.7

3. Create shipping data（For bulk upload）

p.16

4. My package

p.21

5. Standard template entry method (for bulk upload)

p.29

6. FAQp.35

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1-1. User login
Access ECMS website https://www.ecmsglobal-jp.com/

Click "ECMS+" and enter MY Package screen31-2. User login
Enter your registered email address and password

If you have not registered anaccount , click here.

If you have already registered anaccount , click here.

41-3. Account registration
Please input necessary information for account registration.

Full nameCountry
Company name
Email address
Password
Password (for confirmation)

If you have contract with ECMS, please
fill in the account number

51-4. Account registration
On completing account registration, notification email will be sent to email address
you input in the former.

Click here, you can start shipping by logging in.

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2-1. Create shipping data
After logging in, the screen automatically switches to “MY Package” screen.
You can view past shipping status, track shipments, and create new shipments.

For new shipments, fill-out here72-2. Shipper/receiver information
If you don’t need pick up service from your address (in this case, you need to arrange it by yourself
to ECMS warehouse, please select upper one “倉庫持ち込みサービス.”
If you need pick up service from your address, please select lower one “集荷サービス”.
Please write shipping data in English.

Total amount of shipping charge
and fuel surcharge (FSC) aredisplayed.
Fuel surcharges change on amonthly basis.
（https://www.ecmsglobaljp.com/surcharges）

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2-3. Pickup details
If you select here (Pick up service), you can input pick up place/date/timeinformation here.

Please write pickup
information in Japanese.

92-4. Shipping details
Please ensure that the shipment details need to match the package contents.
After receiving the parcels at ECMS warehouse, we will check the contents of the goods, and if the information does
not match the information provided, we will return the parcels.
Also, please note that the refund amount will be deducted 40% of the shipping fee you have paid.

If you would like to bundle multiple items, click here andadd information.

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2-5. Customs declaration information
If the shipper is a company, please fill in the company name and company number.

Select either upper one "Upload
your own commercial invoice" orlower one "Create an invoice basedon the information you entered".

112-6. Shipping details
Confirm shipping detail. If you need to edit, please click “ 編集”.

The fare listed in the price list and the total
amount of fuel surcharge (FSC) are displayed.

Please check all the contents.

122-7. Shipping payment

The total amount of shipping charge andfuel surcharge (FSC) are displayed here.

Enter your credit card information then you can proceedpayment.
We can accept credit cards such as
Visa/Mastercard/American Express/JCB/Diners
Club/DISCOVER.
Customers who have agreement with us will be invoiced for shipping fee on a monthly basis.
We will issue billing invoice at the end of month.
(It is not a credit card payment for each shipment)

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2-8. Download related documents
You can download receipts, commercial invoices and shipping labels.
Please download the shipping label and attach it on your package before shipping.

14

2-9. Notification email for your shipment
After payment is completed, notification email will be sent to your registered email address. Emailare sent from notification@ecmsglobal.com.
You can also download receipts, shipping labels, and commercial invoices from this email.

153-1. Create shipping data（For bulk upload）
If you want to upload multiple shipping data at the same time, please click “一括アップロード" on
MY package screen.

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3-2. Create shipping data（For bulk upload）
Download template for bulk upload.

Please use xlsx or csv template file.

After inputting shipping data in the file, click here.
*See the following page for how to describe the standard specifications.

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3-3. Create shipping data（For bulk upload）
When we upload two shipments at once, it will be displayed as follows.
Click the checkbox andSelect “支払いへ".

By clicking “詳細", you can check and edit your package information.

18

3-4. Create shipping data（For bulk upload）
Confirm your shipment information19

3-5. Shipping payment（For bulk upload）

Total amount for shipping charge is displayed here.

Enter your credit card information then you can proceedpayment.
We can accept credit cards such as
Visa/Mastercard/American Express/JCB/Diners
Club/DISCOVER.
Customers who have agreement with us will be invoiced for shipping fee on a monthly basis.
We will issue billing invoice at the end of month.
(It is not a credit card payment for each shipment)20

4-1. MY Package screen
In ‘Confirming’, you can check packages that are pending status on “確認中” box..
Packages with insufficient payment, waiting for importer information contact, waiting for import taxpayment, etc. are displayed. You can also search by narrowing down the conditions from “すべての時間(all time)” and “配達国(delivery country)".

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4-2. MY Package “決済中(Payment in progress)”screen
Shipment information of pending shipping charges are displayed here.
To proceed shipping, click on the appropriate shipment check box and complete payments.

224-3. MY Package "Shipping" screen
Shipment information which shipping do not have any requirement are displayed here.

You can download the shipment
record by clicking the check box ofthe relevant shipping data.

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4-4. MY Package – cancel the shipment
If you need to cancel the shipment, click “詳細(detail)” of each shipment.

click the checkbox

Click "Details"

24

4-5. MY Package – cancel the shipment

Click here to cancel shipping25

4-6. MY Package – cancel the shipment
To cancel the shipment, click here.

Please note that if you don’t outbound your package from your, full amount of shipping charge will be
refunded. If you have already outbounded your package from your hand, refund amount will be
deducted 40% of the shipping fee you have paid.
You can cancel the shipment before the export declaration.

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4-7. MY Package – cancel the shipment
After canceling the shipment, you will receive the following email when the cancellation process iscompleted within ECMS Japan.
The tracking number
and refund amount forthe canceled package
will be displayed. The
refund amount will be
deducted 40% of theshipping charge fromthe payment amount.

¥1,12827

4-8. MY Package –”完了(completion)”
You can check the shipments information that have delivered.
You can also check the status from “ 詳細”Details)".

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5-1. Standard template entry method
In bulk upload, you can input multiple shipping data in one template.
Parcel Number（mandatory）
Please input same number
if you bundle multiple
items in the samepackage.
There are 3 items marked"1“ on the right picture,
it indicates 3 items withdifferent SKU are
included in one package.

Parcel Weight（mandatory）
Actual weight of packaging

Parcel Length（mandatory）
Length of Packaging

Parcel Height（mandatory）
Height of Packaging

On the other hand, "2"does not have same
number in this column,
one item is packed in thispackage.
There are two same
numbers for "3", so twotypes of items areincluded in one package.

Reference Number（optional）
No entry required. If you haveyour own reference number, please
fill in.

Parcel Weight Unit（mandatory）
Select "KG" (kilogram) or "LB"
(pound) for weight unit

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Parcel Width（mandatory）
Width of Packaging

Parcel Length Unit（mandatory）
Select "CM" (centimeter) or"IN" (inch) for the size unit ofthe packaging.

5-2. Standard template entry method
Items information is required for customs clearance. Please fill in correctly in English.

Item name（Mandatory）

Item Details（Mandatory）
item name, manufacturer
name, purpose of use,etc.

Item Weight（Mandatory）
Net Weight per item

HSCode（Optional）
Origin Country（Mandatory）

Unit Value（Mandatory）

Quantity（Mandatory）

30

Currency(mandatory)
Select currency
from list

Item URL (optional)
Fill out item URL where
item are displayed on website.

5-3. Standard template entry method
Shipper (exporter) information is required for customs clearance. Please fill in correctlyin English.
Detailed Address 2
Country name
Email（mandatory）
Company name (optional item)
If the exporter is a company,
please input company name. No
entry is required if the exporter
is an individual.

(optional)
If you want to separate
the building name, please
fill in here(mandatory)
Please input “Japan”
City/Town（mandatory）

Detailed Address 1(mandatory)
Detailed Address of Exporter

Name (required)
Name of person in charge

State/Province(mandatory)

Region (optional)

Zip code (mandatory)
input numbers only
(no hyphen)

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Phone number(mandatory)
input numbers only
(no hyphen)5-4. Standard template entry method
Delivery destination (importer) information is required for customs clearance. Please
fill in correctly in English.
Email (mandatory)
City nameCompany name (optional)
If the importer is a company,
please input company name. No
entry is required if the importer
is an individual.

Name (mandatory)
Name of person in charge

Detailed Address 1(mandatory)

Detailed Address 2(optional)
If you want to separate
the building name, please
fill in here

Region (optional)
if package is delivered toChina, input theward/prefecture name.

State/province name (optional)
State/province name is optional
but it is mandatory if package
is for China.
Delivery Country（mandatory）

32(mandatory)

Zip code (mandatory)
input numbers only(no hyphen)
For Hong Kong,
enter “999077”
Phone number(mandatory)
input numbers only(no hyphen)5-5. Standard template entry method
Origin information and trade terms are necessary information for customs clearance.
Please fill in correctly in English.
EORI/Register No.（mandatory）
For companies, input 13-digit
number. For individuals, it is
not necessary to enter.

Exporter Type（mandatory）
Select from “Company” or“Personal”

Registered Company Name（optional）
If the exporter is a company, please
input company name. Please make surethat the contents of the company
number and the registered company
name need to be equal. No entry is
required if exporter is an individual.

Export declaration method(mandatory)
Select from “Informal” (simplecustoms clearance) or“Formal” (general clearance)

Terms of trade (mandatory)
Select incoterms from list

Duties/Taxes Paid(mandatory)
Select “Consignee” payment or“Shipper” payment. "Shipper"
can be selected only forcontracted shippers who havean agreement to pay import tax.

Export (mandatory)
Select from list33

5-6. Standard template entry method
You can choose a pick-up service or non-pick-up service.
For pick-up service, pick-up information(written in Japanese) is required.
Document number (optional)
Although it is not mandatory,
please input delivery slip number
when you bring your package toour warehouse by yourself.

Service Option(mandatory)
Select “Deliver to ECMSwarehouse” if you don’t
need pick-up service.
Select “PU-Pickup” if you
need pick-upservice.

Pickup date and time (optional)
Required if you use pick-up
service.
The description example means
10:00 on January 18, 2021.
Please write like yyyy-mm-dd
HH:mm:ssPick-up contact (optional)
Required if you choose
pick-up service

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Pickup postal code (optional)
Required if you choose pickup service. Enter numbers
only (no hyphen)

Pickup destination prefecture (optional)
Required if you choose pick-up service

Pickup area (optional)
Not required

Delivery warehouse(mandatory)
Select "Tokyo Gateway"

Pickup Courier (optional)
Although it is not mandatory,
please input delivery
company name if you ask
them to bring your package
to ECMS warehouse.

Pickup address (optional)
Required if you choose
pick-up service

Pickup phone number (optional)
Required if you use the pick-up
service. Enter numbers only(no hyphen)
Pickup city name (optional)
Required if you choose
pick-up service

6-1-1. FAQ
Q1. What should I do if I want to change my registered email address or password?
A1. Since the registered e-mail address is also used as a username. Please re -registeraccount if you want to change your email address.
If you want to change your password, log in to your account and reset yourpassword in “登録情報”.

Q2. Is English the only language that can be entered?
A2. The data you input will be linked as customs clearance data for each country.
Please input shipping data in English
However, when using the "pickup service", please fill in the "pickup details" column inJapanese.
Q3. Can I use Web Shipping without registering an account?
A3. Yes. If you register an account, you will be able to view your shipment record.

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6-1-2. FAQ
Q4. "Fuel surcharge" was added to the displayed shipping charge. What is fuelsurcharge? Why is fuel surcharge required?
A4. ECMS sets a "fuel surcharge" when using export cargo from Japan.
Customers will be responsible for part of the increased costs related to soaring aviationfuel prices and aviation insurance premiums.
We refer fuel surcharge from the price of Singapore kerosene as our fuel surcharge
table. Please refer here for details.
Q5. What is FSC?
A5. It means Fuel Surcharge.

Q6. Is it possible to have several accounts under one contract?
A6. You can register multiple accounts by registering sub -accounts. See next section
for details
View shipment data: All shipments can be viewed in the main contract account.
Sub-accounts can only view shipments within the same sub -account.
Billing: ECMS will bill to main account user for all package inclusive of sub account.
Application method: See the next section for sub -account application36

6-2-1. FAQ（Sub account）
It is assumed that you have one account for each contract, but if the customer who
has a contract with us (hereinafter referred to as Master Account) is in the positionof an agency and there are multiple clients (hereinafter referred to as Sub Account)after that, Sub-accounts can be used when you want to separate accounts for eachdepartment of the customer. The image of Sub Account is as follows.

MasterAccountagreement

Shipping
informationWeb Shipping

Account
approval

Account
approval

Sub Account

Account
approval

Sub Account

Sub AccountShipping information
Shipping information

Shipping information37

6-2-2. FAQ(Sub account registration)
The flow will be the same as when registering for the first time.
Access the ECMS website https://www.ecmsglobal-jp.com/
Click here38

6-2-3. FAQ(Sub account registration)
input information on the account registration screen.

Input your email address and password forsubaccount registration.
* Input different email address from themain email address and password you havealready registered

Please input your account number

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6-2-4. FAQ(Sub account registration)
After sub-account registration is completed, notification email will be sent to the email
address you entered.

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6-2-5. FAQ(Sub account registration）
After activating the sub-account, a confirmation email will be sent to the email
address registered in the contract account (the one registered first time). To
approve the sub-account, click “はい、ユーザー申請を承認します(Yes)". Sub accounts
can be used after approval.
* Sub-accounts will not be automatically added unless master account holder approves it.

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