6 | Facts & figures
6.1 Key figures

6.2 Objectives

			6.1.1 Company

			 6.2.1 Comparing objectives

			6.1.2 Strategy

			 6.2.2 New objectives

			6.1.3 Products

6.3 Dialogue			 6.1.4 Supply chain

6.4 GRI Index

			6.1.5 Environment
			6.1.6 People

Contents BackAt a glance
In the following section, you will find all the key figures
relevant to the Sustainability Report 2017 as well as
an overview of old and new objectives. The “Dialogue”
section indicates with whom Miele is in dialogue andregarding which topics. The GRI index shows the standard
requirements which have been taken into account.

Key figures
Company
Total Miele turnoverin billion euros [GRI G4-9, G4-EC1]

2011/122012/132013/142014/15

2015/16

Total

3.04

3.15

3.22

3.49

3.71

Germany1)

0.93

0.98

1.01

1.05

1.12

Abroad

2.11

2.17

2.21

2.44

2.59

Foreign share (%)

69

69

69

70

70

In Germany, Miele achieved sales of 1.1 billion euros, representing an increase of 6.9 percent. Miele has expanded its position as thebrand for large domestic appliances with the highest turnover through electrical goods retailers and is now even no. 1 in the specialist
kitchen trade as well. Outside Germany, sales grew by 6.3 percent, particularly in the USA, Australia, Great Britain and China.
Encompasses other sources of turnover, including revenue generated by the German plants, such as from salesof enclosures, scrap, electronics, licenses, advertising material, plastic parts and seminar fees.

1)

Turnover by region
as a percentage [GRI G4-8, G4-9]

2011/122012/132013/142014/15

2015/16

Germany1)

31

31

31

30

30

Southern, Eastern and Central Europe

21

21

21

21

20

Northwest Europe

28

28

27

26

25

North and South America, Australia,
New Zealand and South Africa

16

17

16

18

19

Asia

4

4

5

5

6

The turnover in the overseas markets (Asia, North and South America, Australia, New Zealand andSouth Africa) has increased more than others over recent years. In Russia, despite political instability
and currency drops, sales were maintained on a par with the previous year in local currency. In
Southern Europe, the upward trend was consolidated, despite the continuing debt crisis.
1)

Encompasses other sources of turnover (see total Miele turnover).

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Turnover by business areas
as a percentage [GRI G4-9]

1)

2011/122012/132013/142014/15

2015/16

Laundry care

26

26

26

25

24

Cooking1)

20

20

20

21

21

Dishwashers

13

13

13

13

14

Floor care

8

9

9

9

9

Refrigerators and freezers

8

8

8

8

8

Drinks preparation

2

2

2

2

2

Domestic appliances total

77

77

77

77

77

Professional2)

13

13

13

13

13

Customer service

7

7

7

7

6

Care products and accessories

3

3

3

4

4

Includes cookers/ovens, steam cookers, hobs/cooking zones, cooker hoods.

2)

Commercial machines, service, and spare parts.

Sales
in thousands [GRI G4-9]

1)

2011/122012/132013/142014/15

2015/16

Dishwashers

587

610

607

652

770

Cookers/ovens

269

287

290

296

311

Refrigerators and freezers

306

310

302

289

303

Vacuum cleaners

2,012

2,085

2,151

2,204

2,319

Washing machines

781

801

782

835

860

Tumble dryers

338

343

338

362

388

Others1)

577

638

633

635

645

Domestic appliances total

4,870

5,074

5,103

5,273

5,596

Commercial machines

87

87

87

96

96

Domestic appliances andcommercial machines

4,957

5,161

5,190

5,364

5,692

Hobs/cooking zones, cooker hoods, microwaves ovens, steam cookers, coffee machines, rotary ironers.

2017 MIELE SUSTA IN A BILIT Y REPORT

189

Investments
in millions of euros [GRI G4-EC1]

2011/122012/132013/142014/15

2015/16

Germany

124

150

142

110

140

Europe

35

53

35

27

25

Overseas

27

11

10

14

19

Total investments

186

213

188

150

184

During the past business year, Miele invested approximately 34 million euros or 23 percent more than in the previous year.
This significant increase is the result of investments in the development of new model series, extension or conversion workat various production sites, and an expansion of sales and logistics facilities in Gütersloh, including extension to the goods
distribution centre, the new central spare part warehouse and a new office wing. New or completely refurbished showrooms
were inaugurated in metropolises such as Beijing, New York, Miami, Johannesburg, Vilnius, Bucharest, London and Vancouver.

Expenditures for research and development
as a percentage

2011/122012/132013/142014/15

2015/16

5.6

5.4

5.4

5.4

5.5

Share of total turnover

The expense for research and development is continuously kept at around a 5.5 percent share of the total turnover.

Personnel costsin millions of euros and percentages [GRI G4-EC1]

2011/122012/132013/142014/15

2015/16

In millions of euros

886

956

971

1,026

1,079

In relation to the total turnover (%)

29

30

30

29

29

The personnel costs developed in proportion to the total turnover.

Pension provisions
in millions of euros [GRI G4-EC3]

2011/122012/132013/142014/15

2015/16

365

372

376

396

446

Pension provisions rose significantly, largely owing to the considerable drop in the discounting interest rate undercommercial law included in the calculation. This is a consequence of the continuously low market interest rate.

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Payments to suppliers for production materials
in millions of euros [GRI G4-EC1]

2011/122012/132013/142014/15

2015/16

Germany

545

544

507

490

543

Europe

216

226

272

284

308

Overseas

66

101

112

127

150

Total payments to suppliers

827

871

892

902

1,001

The payments to suppliers rose by 109 million euros in the reporting period. This was caused by theincreased production volumes and the associated higher demand for production materials.

Strategy
Audits of the integrated management system
Quantity [GRI G4-HR9]

2011/122012/132013/142014/15

2015/16

35

22

39

32

32

No significant
non-conformities found1)

33

22

37

26

28

Significant non-conformities found1)

2

0

2

6

4

92

108

100

77

95

No significant
non-conformities found1)

76

97

90

69

84

Significant non-conformities found1)

16

11

10

8

11

External audits

Internal audits

The methods of the external and internal audit processes function congruently, i.e. using the same scaleof evaluation. As an important part of the matrix certification method, the internal audits as preventative
methods improve the results. Thereby, the number of significant discrepancies found is lower in external
audits performed by a certifier. Miele employs extensively trained auditors to carry out the internal audits.
These auditors identify problems in preparation for external audits and introduce countermeasures.
These instances exclusively concerned non-critical non-conformities. Critical non-conformities that
could jeopardize certification have not occurred at Miele since the 1990s.

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Products
Energy consumption labelling[GRI G4-EN4, G4-EN7, G4-PR3] The values refer to devices sold in EU countries in which
the energy label is mandatory, as well as in Croatia, Norway, and Switzerland. As adeviation from the five-year trend of other key figures, the values from the three previous
sustainability reports are listed here with the latest corresponding business year.

Energy label: washing machines
as a percentage

2011/122013/142015/16

A+++

54

63

93

A++

17

27

7

A+

29

10

0

93 percent of the washing machines sold in the business year 2015/16 are classified as A+++, which is thebest energy efficiency rating of the energy label. 39 percent fall short of the threshold value for the A+++ ratingby 10 percent, 8 percent fell short by 20 percent, 9 percent by 30 percent, and 2 percent even fell short by 40
percent. The washing machines achieved the best values when they used the new PowerWash 2.0 technology.

Energy label: tumble dryers
as a percentage

2011/121) 2)

2013/14 2)

2015/16

A+++

-

1

8

A++

-

3

65

A+

-

70

7

A

58

4

-

B

33

18

16

C

10

5

4

In the reporting period, great efforts were made to reduce the energy consumption of tumble
dryers. All new-generation T1 tumble dryers have been declared as A++ since September
2014. This was made possible by the use of larger heat exchangers in particular.
1)
2)

The energy label for tumble dryers was updated in 2013. The values for 2011/12 and 2013/14 therefore cannot be directly compared with one another.
Deviations as a result of rounding the figures.

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Energy label: dishwashers
as a percentage

2011/122013/142015/16

A+++

22

30

39

A++

30

30

33

A+

42

39

28

A

6

1

-

3 percent of the dishwashers sold fall short of the threshold value for the A+++ rating. The
best values for dishwashers are achieved by using the new EcoTech heat reservoir.

Energy label: cookers and ovens
as a percentage

1)

2011/122013/14 1)

2015/16

A+

-

-

89

A

99

99

11

B

1

1

-

The energy label for ovens and steam cookers was updated in the reporting period. The values therefore cannot be directly compared with one another.

Energy label: refrigerators and freezers
as a percentage

2011/122013/142015/16

A+++

3

8

13

A++

35

59

70

A+

58

33

17

A

4

-

-

Following the introduction of the new freestanding appliances of the K 20.000
series, numerous new A+++ devices were launched in 2016.

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Consumption efficiency[GRI G4-EN4, G4-EN7, G4-EN27] The values show the Miele appliance with the highest
energy and water savings that was available in the market for a particular year.

Power consumption energy label
in kWh

1)
2)

2000

2011/122013/142015/16

Washing machines1),
Power consumption in kWh/kg of laundry

0.19

0.11

0.10

0.09

Dishwashers, Power consumption in kWh/place setting

0.09

0.06

0.06

0.05

Refrigerators with up to and including 150 l ofusable capacity and a freezer compartment
Power consumption in kWh/100 l over 24 hours

0.40

0.21

0.21

0.19

Refrigerators with up to and including 150 l ofusable capacity without a freezer compartment
Power consumption in kWh/100 l over 24 hours

0.26

0.18

0.12

0.12

Refrigerators with 151 l to 300 l of usable
capacity with a freezer compartment
Power consumption in kWh/100 l over 24 hours

0.29

0.16

0.14

0.14

Refrigerators with 151 l to 300 l of usable capacity without
a freezer compartment
Power consumption in kWh/100 l over 24 hours

0.18

0.09

0.09

0.09

Freezers with up to and including 150 l of usable capacity
Power consumption in kWh/100 l over 24 hours

0.47

0.27

0.27

0.27

Freezers with 151 l to 300 l of usable capacity
Power consumption in kWh/100 l over 24 hours

0.23

0.14

0.14

0.13

Cookers and ovens, Power consumption in kWh

1.20

0.67

0.67

0.61

Tumble dryers2), Power consumption in kWh/kg of laundry

0.59

0.26

0.18

0.17

2000

2011/122013/142015/16

Washing machines1), Water consumption in l/kg of laundry

9.80

6.88

6.11

6.00

Dishwashers, Water consumption in l/place setting

1.08

0.71

0.71

0.69

Cottons 60 °C. full load.
Cottons Normal Dry, full load.

Water consumption energy label
in litres

1)

Cottons 60 °C, full load.

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Supply chain
Natural resources and materials
Production materials used
in tonnes [GRI G4-EN1]

2011/122012/132013/142014/15

2015/16

Raw materials

101,337

112,413106,123

99,251

98,778

Metals91,100102,671

95,12388,251

86,778

Plastic granulate

10,237

9,742

11,00011,00012,000

Processing materials

6,913

7,541

6,979

7,233

8,736

Paints, varnishes, enamels

1,211

1,332

1,118

1,254

1,368

Oils, greases, lubricants

188

217

232

206

201

Acids, lye, solvents

151

158

220

215

172

Others1)

5,363

5,834

5,409

5,558

6,995

Electronics

1,594

1,964

2,123

2,026

2,143

The total of all production materials used does not equal the total weight of all appliances produced. This is explainedby the use of purchased parts and materials which are not ultimately part of the products at delivery, such as acids,lyes and solvents. The weight accounted for by waste, e.g. by cutting scraps, also factors into the difference.
1)

The majority of other processing materials are casting materials for the manufacture of mass-balancing weights.

Devices produced
in tonnes [GRI G4-EN1]

2011/122012/132013/142014/15

2015/16

169,983

171,891

175,297

177,263

188,133

Packaging per kilogram of productin grams [GRI G4-EN1]

2011/122012/132013/142014/15

2015/16

93

92

90

90

93

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Packaging materials used
in tonnes [GRI G4-EN1]

2011/122012/132013/142014/15

2015/16

15,776

15,796

15,70815,88017,464

Solid wood

9,118

9,152

9,056

9,075

10,134

Cardboard/corrugated paper

4,676

4,664

4,595

4,707

5,140

Moulded plastic parts (EPS)

1,678

1,674

1,749

1,788

1,851

PE film/strapping (PP/steel)

302

303

306

308

339

Encased PU foam/PE film

3

3

2

2

1

Total

The increase in packaging material is for the most part a result of the increased production volume.

Supplier management
Purchasing volume1)
as a percentage [GRI G4-12, G4-EC9]

2011/122012/132013/142014/15

2015/16

Germany

65.9

62.5

56.9

54.4

54.2

Europe

26.1

26.0

30.5

31.5

30.8

Overseas

8.0

11.6

12.6

14.1

15.0

Miele production plants that procure a lot overseas recorded more growth than others in the business year 2015/16.
1)

Payments to suppliers.

Suppliers of production materials
Number [GRI G4-12]

1)

2011/122012/132013/142014/15

2015/16

2,287

2,324

2,328

2,277

2,4431)

Suppliers from Spares Logistics were included in the calculation for the first time in the business year 2015/16.

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Self-assessment on compliance with social standards by potential suppliers
Number [GRI G4-LA14, G4-HR10, G4-SO9]

2011/122012/132013/142014/15

2015/16

Compliance confirmed

935

433

555

968

475

Compliance not confirmed

8

12

15

6

9

Total

943

445

570

974

484

2011/122012/132013/142014/15

2015/16

Total waste produced

28,59630,011

31,49330,084

33,101

Scrap metal

17,063

17,507

18,533

17,566

18,885

Waste for recycling

26,984

27,86429,31028,65531,619Hazardous waste

1,109

1,305

1,167

1,363

1,347

Waste for disposal

1,612

2,147

2,183

1,430

1,482

Hazardous waste

1,235

1,762

1,653

920

762

Environment
Resource management
Waste for recycling and disposal by typein tonnes [GRI G4-EN23, G4-EN25]

The increase in total waste is caused by the increase in production across all plants, by the greater number ofMiele employees and the increased construction activity. A greater number of defective products were created
due to the production of new device generations and the associated changeover of production processes. This
increased the volume of scrap metal in particular. In addition, waste from external services was increasingly
disposed of through the Miele disposal systems. Finally, there were technical problems during the reporting period
at the waste collection plant at the Gütersloh site. As a result, a large number of foils were misrouted.

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Waste for recycling and disposal by type (solid/liquid)
in tonnes [GRI G4-EN23]

2011/122012/132013/142014/15

2015/16

Solid waste for recycling

26,41827,00028,49027,66130,655Liquid waste for recycling

566

864

819

994

964

Solid waste for disposal

873

833

840

754

1,165

Liquid waste for disposal

739

1,315

1,342

676

317

In total, approx. 96 percent of the waste produced at Miele can be recycled. For causes of the increase in the amount ofwaste, see Waste for recycling and disposal by type. The quantities of liquid waste for disposal have decreased, as rinsing
fluids from the wash cabinet production process for dishwashers have been recycled in a physicochemical process since
the business year 2014/15 at the Bielefeld plant. By commissioning a water treatment plant for the production of dryer
drums, the Uničov plant was able to avoid disposing of around 350 tonnes of oil-containing waste water per year.

Source areas of total waste
in tonnes [GRI G4-EN23]

2011/122012/132013/142014/15

2015/16

Waste from production,
product parts1)

24,27326,08227,502

26,03927,872

Waste from operational
plants, administration anddevelopment areas2)

3,228

3,246

3,283

3,306

3,292

Waste from buildings, ground3)

1,095

701

718

739

1,937

For causes of the increase in the amount of waste, see Waste for recycling and disposal by type.
A waste type is allocated to a source area if at least 80 percent of the waste type comes from the area concerned. Production waste includes:
product and production parts such as scrap metal, foundry waste, acids, waste from the treatment of technical waste water and plastic parts.

1)

Examples of waste from operational plants, administration and the development areas: scrap disposal of outdated
production facilities, cable remains, spent oils, cardboard and paper, wood, pallets and general waste.
3)
Waste from buildings and grounds includes, for example, building rubble, excavated soil, stones, neontubes, flooring, waste from green areas and sewer cleaning, rubbish.
2)

Production waste per tonne of product1)
iin kilograms [GRI G4-EN23]

2011/122012/132013/142014/15

2015/16

143

152

157

147

148

Waste that is directly related to production activities, such as scrap metal, foundry waste and acids, is expressed in relation to tonnes of product. The amountsof waste from “Buildings/grounds” and “Operations facilities, administration and development areas” are not included here (see source areas of total waste).

1)

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198

Destination of total waste
in tonnes [GRI G4-EN23]

2011/122012/132013/142014/15

2015/16

Materials recycling, processing1)

25,102

25,523

26,78926,30529,200

Energy recovery, incineration2)

1,538

1,796

2,115

1,774

1,976

Physicochemical treatment3)

1,241

2,076

2,122

1,615

1,149

Dumping4)

714

638

476

390

775

The share of waste for dumping increased in the business year 2015/16 as a result of theremediation of industrial flooring with asbestos in the course of the new build activities.
Recovery, conditioning methods, processing of sludge into building materials.
Thermal recovery of highly calorific waste with a gross calorific value of > 11,000 kJ and special waste incineration.
3)
Treatment of waste from surface and waste water treatment, sewer-cleaning activities and emulsion drilling.
4)
Rubble and soil from construction work are normally disposed of at dumpsites.

1)

2)

Water consumption
in cubic metres [GRI G4-EN8]

2011/122012/132013/142014/15

2015/16

364,684

347,072

370,085

340,631

365,221

Water from the public system

220,605

183,080

210,963

205,160

224,470

Water from own supply

144,079

163,992

159,122

135,471

140,751

0

0

0

0

0

Total

Surface water1)

Water consumption increased as a result of broken pipes during construction work to improve
the water supply and as a result of the changeover of production processes.
1)

Rainwater which is stored in cisterns or other similar containers and fed into a separate water system.

Water consumption per tonne of productin cubic metres [GRI G4-EN8]

2011/122012/132013/142014/15

2015/16

2.15

2.02

2.11

1.92

1.94

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Waste waterin cubic metres [GRI G4-EN22]

2011/122012/132013/142014/15

2015/16

327,077

299,857

336,474

316,084

336,094

Technical waste water1)

54,71748,802

46,86645,26153,393

Other waste water 2)

272,360

251,055

289,608

270,823

282,701

Total

Waste water quantities are not identical to the quantities of water withdrawn, since water evaporates in some technical processes.
The increased amount of waste water in 2015/16 is due to increased water consumption caused by the increase in production.
1)
2)

Technical waste water is treated mechanically, chemically, or biologically before being discharged into the public sewer system.
Standard household dirty water as an indirect discharge into the local sewer for local waste water treatment (the Braşov plant remains an exception).

Waste water per tonne of productin cubic metres [GRI G4-EN22]

2011/122012/132013/142014/15

2015/16

1.92

1.74

1.92

1.78

1.79

Energy use and emissions
Energy consumption
in megawatt-hours [GRI G4-EN3, G4-EN6]

2011/122012/132013/142014/15

2015/16

52,77857,876

51,39050,72351,647

Heating oil

1,051

834

653

569

382

Natural gas

51,72757,04250,73750,15451,265

179,690

185,272

172,156

172,666

179,343

District heating

38,72942,14933,42934,64334,093

Electricity

140,961

143,123

138,727

138,023

145,250

232,468

243,148

223,546

223,389

230,990

Direct energy consumption

Indirect energy consumption

Total energy consumption

The demand for natural gas has increased, as heating oil has continually been replaced by natural gas. Other
causes include the operation of two cogeneration plants in Bünde and the construction of new buildings. The
increase in the electricity demand is a result of increased production and the extension of the reporting framework(plant located outside the Gütersloh site). An additional cause for the increased electricity consumption is theparallel operation of production plants when changing over the generations of washing machines.

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Energy consumption per tonne of productin kilowatt-hours [GRI G4-EN5]

2011/122012/132013/142014/15

2015/16

1,368

1,415

1,275

1,260

1,228

Energy mix1) of electricity purchased worldwide
as a percentage [GRI G4-EN3]

2011/122012/132013/142014/15

2015/16

Renewable energy

22

37

36

28

28

Energy from fossil fuels

30

27

26

28

29

Nuclear energy

48

34

36

41

40

Other

1

2

3

3

3

The energy mix illustrated here represents the mix of all electricity purchased by Miele. The individual energy mixes of local
electricity providers were included in proportion to the providers’ respective shares of the total Miele electricity supply.

1)

Energy-related CO2 emissions
in tonnes [GRI G4-EN15, G4-EN16]

2011/122012/132013/142014/15

2015/16

Heating oil and natural gas

10,941

11,921

10,625

10,55810,309

Electricity and district heating

40,84842,217

38,10040,81742,189Total

51,78954,13848,72551,37552,498The increase in energy-related emissions is a result of the increased electricity consumption, see energy consumption.
In contrast to this development, specific energy-related emissions decreased per tonne of product (see the following table).

Energy-related CO2 emissions per tonne of productin kilograms [GRI G4-EN18]

2011/122012/132013/142014/15

2015/16

Heating oil and natural gas

64

69

61

60

55

Electricity and district heating

240

246

217

230

224

Total

305

315

278

290

279

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The corporate carbon footprint
in tonnes of CO2 [GRI G4-EN15, G4-EN16, G4-EN17, G4-EN19]

2011/122012/132013/142014/15

2015/16

17,725

18,392

16,912

16,635

16,395Natural gas

10,661

11,756

10,457

10,381

10,207

Heating oil

280

165

168

177

102

Fleet

6,784

6,471

6,287

6,254

6,086

40,84842,217

38,10040,81742,189

Electricity

34,36135,24832,86035,43036,926

District heating

6,487

6,969

5,240

5,387

5,263

36,43538,26142,44645,30548,82633,63636,04939,77442,75446,015

Outbound transport1)

28,95331,15235,531

38,456

41,303Distribution in Germany

4,683

4,897

4,243

4,298

4,712

Business trips

2,799

2,212

2,672

2,551

2,811

Total CO2 emissions

95,00898,87097,457102,757

107,410

CO2 emissions/employee

5.68

5.73

5.52

5.79

5.85

CO2 emissions/million
euros of turnover

31.29

31.39

30.26

29.44

28.94

CO2 emissions/tonne of product

0.56

0.58

0.56

0.58

0.57

Scope 1 – Direct CO2 emissions

Scope 2 – Indirect CO2 emissions

Scope 3 – Indirect CO2 emissions
Logistics

The corporate carbon footprint was compiled according to the standards of the Greenhouse Gas (GHG) protocol. The
total emissions in the business year 2015/16 were 4.5 percent higher in comparison to the business year 2014/15.
The main reason for this is the positive sales development, which led to an expansion of logistics activities and to
an increase in transport-related CO2 emissions. In particular, the increase in overseas sales led to a disproportionate
increase in CO2 emissions due to the longer transport routes. Electricity consumption at the sites also increasedslightly due to higher production quantities and the parallel production of old and new washing machine series
as part of the generational change – this is reflected in an increase in the energy-related CO2 emissions.
1)

Supply of subsidiaries or direct supply of international customers with finished products and spare parts from the central warehouse or directly ex works.

Contents Facts & figures Back202

SO2 and NOx emissions1)
in tonnes [GRI G4-EN21]

2011/122012/132013/142014/15

2015/16

SO2 emissions

6

7

6

6

6

NOx emissions

8

7

6

6

6

SO2 emissions

72

73

82

79

86

NOx emissions

128

133

149

153

155

Direct emissions at the sites

Indirect emissions frompower generation

1)

The emission factors for calculating the SO2 and NOx emissions are derived from publicly available sources.

Transport and logistics
Transport volume
in million tonne-kilometres and percentages [GRI G4-EN30]

2011/122012/132013/142014/15

2015/16

Total

575.6

601.1

665.3

694.4

744.2

Outbound1)

528.3

552.1

618.7

646.8

692.7

By ship (%)

80.2

80.9

81.5

81.3

81.7

By lorry (%)

15.1

14.4

14.1

14.1

14.2

By rail (%)

4.0

3.9

3.4

3.3

3.0

By air (%)

0.6

0.8

1.0

1.3

1.1

47.3

49.1

46.6

47.5

51.5

Distribution Germany

The transport volume has continually increased in recent years. This is due to the positive sales development, especiallyin the overseas markets. The increase in air freight in 2014/15 is largely due to a single large air freight consignment by
the Australian sales subsidiary. By checking all air freight, this proportion could be reduced again in the year 2015/16.
1)

Supply of subsidiaries or direct supply of international customers with finished products and spare parts from the central warehouse or directly ex works.

2017 MIELE SUSTA IN A BILIT Y REPORT203

Transport-related CO2 emissions – TTW1)
in tonnes and percentages [GRI G4-EN17, G4-EN30]

2011/122012/132013/142014/15

2015/16

33,63636,04939,77442,75446,01528,95331,15235,531

38,456

41,303

By ship (%)

66.9

65.9

65.1

62.5

64.3

By lorry (%)

25.7

25.3

24.1

23.4

24.2

By air (%)

7.3

8.4

10.5

13.8

11.2

By rail (%)

0.1

0.3

0.3

0.3

0.4

4,683

4,897

4,243

4,298

4,712

GesamtOutboundDistribution Germany

For causes of the increase in transport-related CO2 emissions, see the corporate carbon footprint.
1)

Tank-to-wheel representation.

CO2 emissions of the Miele fleet – TTW1)
in tonnes and percentages [GRI G4-EN15, G4-EN30]

2011/122012/132013/142014/15

2015/16

6,784

6,471

6,287

6,254

6,086

By car (%)

36.4

35.8

37.6

36.2

36.6

By LCV2) (customer service) (%)

61.5

62.0

60.3

61.9

61.3

By lorry (%)

2.2

2.2

2.1

1.9

2.1

Total

The CO2 emissions in the Miele fleet have been able to be continually reduced in recent years. This resulted
from a consistent changeover to vehicles with low CO2 emissions as new vehicles were purchased.
1)
2)

Tank-to-wheel representation.
Light commercial vehicles.

Relative CO2 emissions
in grams per kilometre [GRI G4-EN15, G4-EN30]

1)

2011/122012/132013/142014/15

2015/16

Cars

138

132

128

124

120

LCV1) (customer service)

214

203

194

190

183

Light commercial vehicles.

Contents Facts & figures Back204

CO2 emissions from business trips
with externally purchased transport services1), in tonnes [GRI G4-EN17, G4-EN30]

2011/122012/132013/142014/15

2015/16

Total

2,799

2,212

2,671

2,551

2,811

Car

13

123

117

124

131

Rail2)

-

-

-

-

16

Flights

2,660

2,089

2,554

2,427

2,664

In 2015/16, 1,744,705 CO2-free passenger kilometres were covered in long-distance rail journeys. The CO2
emissions for rail transport resulted from 251,477 passenger kilometres in short-distance journeys.
CO2emissions resulting from business trips with vehicles from the Miele fleet are recorded separately.
In recent years, long-distance journeys by rail were CO2-free as part of the “bahn.corporate” programme. Emissions arisingfrom short-distance journeys were not recorded separately prior to 2016 and cannot be calculated in retrospect.

1)2)

Using the job ticket for public transport for the Gütersloh and Bielefeld plants
Number

2011/122012/132013/142014/15

2015/16

1,218

955

957

940

915

Areas
Area covered and not covered by structuresin square metres

2012/132013/142014 1)

2015

2016

Total

1,463,458

1,471,086

1,714,024

1,733,214

1,733,214

Area covered by structures

535,435

530,383

530,918

534,550

547,473

Area not covered by structures

928,023

940,7031,183,106

1,198,664

1,185,741

Green areas

529,916

527,643

769,596773,589

750,108

Surfaced area

398,107413,060

413,510425,075

435,633

New areas are always measured once a construction project is completed. The respective areas therefore onlychange on completion of construction activities. The increase in areas covered by structures in the 2016 calendar
year is mainly a result of the construction of the new spare parts warehouse at the site in Gütersloh.
Area and time period for report changed in 2014. The areas are now reported on the basis of calendar years, as this complies
with the public tax law. In addition, rented areas at the production sites are now also taken into account.

1)

2017 MIELE SUSTA IN A BILIT Y REPORT

205

Investments and ongoing expenditures
Investments in environmental protection at the production plants
in thousands of euros [GRI G4-EN31]

2011/122012/132013/142014/15

2015/16

823

2,722

1,602

2,032

904

Waste management

115

13

13

20

72

Water pollution control

200

684

388

150

113

Climate protection/energy efficiency

333

1,002

740

1,638

605

Noise control

7

1

22

0

23

Air pollution control

168

1,018

392

219

87

Nature conservation andlandscape maintenance

0

4

48

5

5

Total

Investments in environmental protection are subject to significant annual fluctuation as they include
one-off investments in new plants and equipment based on current requirements.

Ongoing environmental expenditures at the production plants
in thousands of euros [GRI G4-EN31]

2011/122012/132013/142014/15

2015/16

6,552

6,777

7,365

6,841

6,711

Waste management

2,125

2,513

2,955

2,621

2,592

Soil remediation

394

282

123

99

132

Water pollution control

2,351

2,371

2,446

2,277

2,272

Noise control

101

92

74

62

61

Air pollution control

1,576

1,511

1,763

1,746

1,621

4

8

4

36

33

Total

Nature conservation andlandscape maintenanceContents Facts & figures Back206

PeopleHuman resources management
The numbers refer exclusively to Germany, unless otherwise specified.

Employees
Number [GRI G4-LA1]

2011/122012/132013/142014/15

2015/16

16,716

17,251

17,66017,741

18,370in Germany

10,327

10,37910,411

10,346

10,326

Outside of Germany

6,389

6,872

7,249

7,395

8,044

Total

Distribution of employees
as a percentage [GRI G4-10]

2015/16

1)

Sales subsidiary Germany

8

Production sites in Germany1)

48

Sales subsidiaries outside of Germany

32

Production sites outside of Germany

12This also includes employees of central administration at the Gütersloh site.

Contract employees
Number and percentage

2011/122012/132013/142014/15

2015/16

Number

374

400

332

453

498

Proportion of the entire
workforce (%)

3.6

3.9

3.2

4.4

4.81)

The Company-Wide Collective Agreement specifies the conditions under which the rate of 4.5 percent (also determined in the Agreement) canbe deviated from. These deviations are agreed with the works council in special regulations and employer/works council agreements.

1)

2017 MIELE SUSTA IN A BILIT Y REPORT207

Employee turnover1)[GRI G4-LA1]

2011/122012/132013/142014/15

2015/16

Number of resignations

104

95

93

99

229

Rate of turnover (%)

1.01

0.92

0.89

0.96

2.22

The increase in the fluctuation rate in the business year 2015/16 is related to the merging
of the German back-office operations in sales and service in Gütersloh.
1)

Temporary employment contracts are not included. Terminations issued by the company are included in the calculation.

Ideas submitted as part of the suggestion scheme1)
Number1)

2011/122012/132013/142014/15

2015/16

2,174

2,263

2,083

2,129

2,007

These figures refer to all German plants and distribution and service centres, excluding the Bünde and Arnsberg locations of imperial-Werke, a Miele affiliate.

Total savings from implemented employee ideas1)
in thousands of euros

2011/122012/132013/142014/15

2015/16

2,675

2,880

3,302

2,256

2,159

The three-year value (business year 2013/14 – 2015/16) of the implemented
suggestions totalled 2.2 million euros in the business year 2015/16.
1)

These figures refer to all German plants and distribution and service centres, excluding the Bünde and Arnsberg locations of imperial-Werke, a Miele affiliate.

Contents Facts & figures Back208

Vocational training and development
The numbers refer exclusively to Germany, unless otherwise specified.

Cost of vocational training and development
in millions of euros [GRI G4-LA9]

2011/122012/132013/142014/15

2015/16

16.4

16.7

16.5

16.8

17.6

The commercial and technical apprenticeship scheme, along with internal and external advanced training
programmes, accounted for the largest portion of the expenses in the business year 2015/16. Additional expenses
were incurred, for example, for initial training programmes and advanced customer service training.

Advanced training time frames
Number of hours per employee [GRI G4-LA9]

2011/122012/132013/142014/15

2015/16

8.4

5.1

6.2

7.1

7.1

The number of advanced training hours per employee has decreased from eight hours in 2011/12 toseven hours in 2015/16. Part of the reason for this is the increased use of e-learning components
which supplement and/or replace the training phases requiring the learner’s presence. The amountof time needed by employees to work through the e-learning components is not recorded.

Apprentices1)
Number and percentage [GRI G4-10]

2011/122012/132013/142014/15

2015/16

Number

496

487

483

481

472

Proportion (%)

4.8

4.7

4.6

4.7

4.6

The reference date for each year is 1 September, as this date provides a better representation of actual apprentices figures than does the previous dateof 30 June (business year end). The reason for this is that many apprentices have already completed their exams by the end of the business year and are
therefore not formally considered apprentices, although they are still employed by the company and the new apprentices have not yet begun their programme.

1)2017 MIELE SUSTA IN A BILIT Y REPORT209

Women and men in the technical and commercial apprenticeship scheme
as a percentage [GRI G4-10]

2011/122012/132013/142014/15

2015/16

Women

12

11

12

12

9

Men

88

89

88

88

91

Women

57

55

55

55

50

Men

43

45

45

45

50

Technical apprenticeshipCommercial apprenticeship

Occupational health and safety
The figures on occupational health and safety refer to all production sites, the sales subsidiaryin Germany and the five German distribution and service centres, four of which closed in
the third quarter of 2015/16 and distribution and service was centralised in Gütersloh.

Reportable1) workplace and commuting accidents
Number [GRI G4-LA6]

2011/122012/132013/142014/15

2015/16

Workplace accidents

161

161

236

177

174

Commuting accidents

44

50

48

44

46

Total

205

211

284

221

220

In the business year 2014/15, an employee was involved in a fatal traffic accident on their way towork in the Dongguan plant. As of business year 2013/14, accidents occurring at the German sales
subsidiary and at the five German Sales and Service Centres are also being included.
All accidents resulting in an absence of three or more workdays must be disclosed in detail to the insurer.
Incidents involving an absence of less than three days are covered by accident notifications.

1)Contents Facts & figures Back210

Reportable1) workplace and commuting accidents
Number per 1 million work hours (injury frequency) [GRI G4-LA6]

2011/122012/132013/142014/15

2015/16

Workplace accidents

11.1

11.1

13.6

10.2

9.5

Commuting accidents

3.0

3.4

2.8

2.5

2.5

Total

14.1

14.5

16.3

12.7

12.1

All accidents resulting in an absence of three or more workdays must be disclosed in detail to the insurer.
Incidents involving an absence of less than three days are covered by accident notifications.

1)

Reportable1) workplace and commuting accidents
Number per 1000 employees (“thousand-man rate”) [GRI G4-LA6]

2011/122012/132013/142014/15

2015/16

Workplace accidents

16.1

15.5

19.2

14.5

13.9

Commuting accidents

4.4

4.8

3.9

3.6

3.7

Total

20.5

20.4

23.1

18.1

17.6

All accidents resulting in an absence of three or more workdays must be disclosed in detail to the insurer.
Incidents involving an absence of less than three days are covered by accident notifications.

1)

Lost days1) due to a workplace or commuting accident
Number [GRI G4-LA6]

2011/122012/132013/142014/15

2015/16

Lost days due to aworkplace accident

1,676

2,019

3,811

2,637

2,911

Lost days due to acommuting accident

636

952

1,331

1,125

995

Total

2,312

2,971

5,142

3,762

3,906

As of business year 2013/14, accidents occurring at the German sales subsidiary andat the five German Sales and Service Centres are also being included.
1)“Lost days” denotes the number of scheduled workdays lost, starting from the time of the accident.

2017 MIELE SUSTA IN A BILIT Y REPORT

211

Training sessions on occupational safety
Number of participants

2011/122012/132013/142014/15

2015/16

643

684

896

1,725

1,215

In the business year 2015/16, a total of 1,215 employees underwent training on the topic ofoccupational safety. Participants included both managers and manufacturing employees.

Diversity and equal opportunity
The numbers refer exclusively to Germany, unless otherwise specified.

Employees according to age groupas a percentage [GRI G4-LA12]

2015/16< 30 years

14

30 to 50 years

48> 50 years

38

Women and men in the Miele workforce in Germany
Number [GRI G4-LA12]

2011/122012/132013/142014/15

2015/16

Women

2,393

2,404

2,404

2,399

2,289

Men

7,934

7,975

8,008

7,947

8,037

Women and men in the Miele workforce in Germany
as a percentage [GRI G4-LA12]

2011/122012/132013/142014/15

2015/16

Women

23.2

23.2

23.1

23.2

22.2

Men

76.8

76.8

76.9

76.8

77.8

Contents Facts & figures Back212

Women and men in management positions
as a percentage [GRI G4-LA12]

2011/122012/132013/142014/15

2015/16 1)

Women

8

9

10

12

22

Men

92

91

90

88

78

From the business year 2015/16, the term “manager” applies to all management levels (M0–M5) globally. Previously, theterm covered the Executive Board, company officials with power of attorney and authorised agents.

1)

Employees with disabilities1)[GRI G4-LA12]1)

2011/122012/132013/142014/15

2015/16

Number of employeeswith disabilities

469

471

480

582

578

Proportion of employeeswith disabilities (%)

5

5

5

6

6

The definition of “employees with disabilities” follows the legal definition of disability in social legislation – Article 2 of the Social Code (SGB) IX.

Full-time and part-time workers[GRI G4-10]

2011/122012/132013/142014/15

2015/16

Number of full-time workers

9,689

9,682

9,677

9,559

9,585

Proportion of full-time workers (%)

93.8

93.3

92.3

92.4

92.8

Number of part-time workers

639

697

735

787

741

Proportion of part-time workers (%)

6.2

6.7

7.1

7.6

7.2

2011/122012/132013/142014/15

2015/16

With flexitime

46.1

47.7

48.4

49.5

55.1

Without flexitime

51.9

52.3

51.7

50.5

44.9

Employees with and without flexitime
as a percentage

2017 MIELE SUSTA IN A BILIT Y REPORT213

Foreign employees in Germany1)[GRI G4-LA12]1)

2011/122012/132013/142014/15

2015/16

Number

524

526

526

530

550

Proportion (%)

5.1

5.1

5.1

5.1

5.3

“Foreign employees” denotes all employees who do not have German citizenship.

Social engagement
Amount of financial donations to charitableprojects made by Miele & Cie. KG
in thousands of euros [GRI G4-EC1]

2011/122012/132013/142014/15

2015/16

207

154

277

215

181

Amount of financial donations to charitable projects
made by the Miele Foundation1)
in thousands of euros [GRI G4-EC1]

2012

2013

2014

2015

2016

100

97

81

81

94

Due to the unfavourable development of interest and the resultant lower revenue, the expenditure
for public welfare reduced to 81,000 euros in the calendar years 2014 and 2015. The
Foundation only invests its interest profit. The basic amount is 2.5 million euros.
1)

Data for the Miele Foundation refers to calendar years.

Contents Facts & figures Back214

Objectives
Comparing objectives

Objective achieved

Miele reconsiders its objectives each year. Here, the degree of
performance for the objectives drawn from the Sustainability
Report 2015 is displayed. Some objectives have been completely fulfilled in the meantime, but with some delay.

Objective partly achieved
Objective not achieved

Strategy and management
Deadline/
StatusStrategic objective

Measures

Comment

Sustainability strategy
The Miele sustainability
strategy is developed andimplemented cyclically.

Annual strategy reviews including the involved functions

In the business years 2014/15 and 2015/16, theobjectives, measures, and key figures of theMiele sustainability strategy were monitored andchecked by the Technical Product Management andEnvironmental Office, taking into account all the
departments involved. In addition, workshops were
held in the reporting period on the internal evaluationof key sustainability topics, as well as external
stakeholder surveys, see also the Strategy chapter.

30.06.2016

Sustainability
management
The monitoring andreporting of importantsustainability indicators
has been optimised.

Expand the IT system for
key figures for sustain­
ability and use of targetedguidance of activities

The target was not fully reached by 30 June
2015. New key figures from the revised
Miele sustainability strategy were recorded in
the IT system on 30 June 2016 in order tocapture the key figures for sustainability.

30.06.2015

Management system
Relevant management
systems have been
implemented and certified
at all Miele sites.

Certify the Dongguan
plant in accordance with
the SA8000 standard

The target was delayed and achieved in November
2016. Certification started in the reporting
period. The pre-audit and review documentation
on SA8000 took place in September 2016.

31.12.2015

Management system
External auditing and recertification of all European
Miele sites in accordancewith ISO 9001, ISO 14001,
ISO 50001, OHSAS
18001 and SA8000

Auditing by an external
certifier

The Group certificate 9/14/18/50, which
is valid from 15 December 2014 to 14
December 2017 is available to Miele.

14.12.2017

Issue a new certificate
which is valid for 3 years
from 15 December 20142017 MIELE SUSTA IN A BILIT Y REPORT

215

Strategic objective

Deadline/
StatusMeasures

Comment

Stakeholder dialogue
Systematic stakeholder
management processes
have been introduced.

Observation of the
stakeholder environmentand regular communication
with key stakeholders

Communication with key stakeholders hastaken place. In addition, nine topic-specifictelephone interviews were held for the Sustainability
Report 2017, see the Strategy chapter.

30.06.2016

Compliance Management
Further improvements
have been made to theexisting compliancemanagement system.

Implementation of
educational software for the
Miele Code of Conduct

The educational software for the Miele
Code of Conduct was implemented.

30.06.2016

Introduction of educational software on thesubject of competition andanti-trust legislation

The educational software on the subject ofcompetition and anti-trust legislation was introduced.

30.06.2016

Introduction of compliancesoftware on the topics ofcorporate environmental
protection, energy, occupational health and safety andproduct-related regulations

The new compliance software on the
topics of corporate environmental protection,energy, occupational health and safety andproduct-related regulations was introduced.

30.06.2016

Significant risks related tosustainability which could
affect Miele will beidentified, evaluated andintegrated in the existingrisk management system

This is continuously monitored. The target
was achieved in the reporting period.

Continually

CR risk management
Miele risk management
has been expanded toinclude relevant sustainability aspects from thesustainability strategy.

Products
Strategic objective
Products with optimised
consumption
The percentage of European
washing machines, tumble
dryers, dishwashers, cookers/
ovens and refrigeratorsand freezers with the bestenergy efficiency rating is being
further increased compared
to business year 2013/14.

Measures
Offer highly efficient technologies
in lower price ranges

Comment
Washing machines
From 63 % (2013/14) to 93 %(2015/16) at A+++

Deadline/
Status30.06.2016

Tumble dryers
From 1 % (2013/14) to 8 %(2015/16) at A+++
Dishwashers
From 30 % (2013/14) auf
39 % (2015/16) at A+++
Refrigerators and freezers
From 8 % (2013/14) to 13 %(2015/16) at A+++

Contents Facts & figures Back216

Products
Strategic objective

Measures

Comment

Deadline/
Status

Products with optimised
consumption
The range of models across all
product categories with the bestenergy efficiency rating and whichhave an energy label (EU) is being
further expanded compared tothe business year 2013/14.

Continued development ofexisting technologies and theuse of new technologies

The range of models with thehighest energy efficiency rating was
further extended in the reporting
period across all product categories.

30.06.2016

Products with optimised
consumptionMore users of Miele washingmachines are able to further
reduce the amount of laundry
detergent they use.

Expansion of the product line ofautomatic washing machines with
automatic detergent dosing systems

The product line of automatic washingmachines with automatic detergent
dosing systems was further expanded. In
the business year 2014/15, 15 %of the washing machines soldhad TwinDos; in the business year
2015/16, this figure was 18 %.

30.06.2016

Products with optimised
consumption
Increased numbers of Miele
appliance users have theopportunity to actively andspontaneously reduce theirconsumption of resourceseven further.

Expansion of the line of appliances offered with the EcoFeedback function
for a transparent display of current
energy and water consumption depending on the programme selected

The proportion of washing machines
sold with the EcoFeedback function
was 34 % in the business year
2015/16; for tumble dryers, this figure
was 20 % in the same time period.

30.06.2016

Durability and reliability
Long service life and reliability
still provide a guaranteed contribution to resource conservationand climate protection, evenin new model lines.

Carry out and publish a study
on the ecological benefitsof a long service life

A study on the ecologicalbenefits of a long service life wascarried out and published.

30.06.2016

Proven appliance requirements, suchas a service life of up to 20 years
owing to appropriate construction andthe use of high-quality materials arestill a part of the process. Durability
tests are continued as confirmationof the required properties.

The appliances continue to bebuilt to last up to 20 years.

Operating comfort
Uncomplicated and intuitive
operability for various groups of
Miele product users remains thestandard in new model lines.

Design and develop simple, intuitive
operation. Provide option for feedback
from the device to the user, e.g. via
acoustic or optical signals, and enable
retrofitting in addition, if necessary.

Uniform device operation across all products is provided in new model lines. This
also includes acoustic and optical signals.

2017 MIELE SUSTA IN A BILIT Y REPORT

30.06.2016

217

Deadline/
StatusStrategic objective

Measures

Comment

Networking
Domestic appliance networking
enables convenience, safety
and energy savings.

Expansion of the network capabilityof Miele products: the devices can be
networked with other communication
networks, components and products.
The target here is also to reduce theprimary energy consumption andCO2 emissions for the entire system.

Numerous built-in appliances, washingmachines, and tumble dryers, as wellas many fridges, cooker hoods and hobunits are network-enabled: for example,
in the business year 2015/16, 60 % of
all hob units and hoods were networked.
Repurchasable WLAN modules,
Con@ctivity 2.0 and ShopConn@ect
increase the network capability andoptions for mobile application.

30.06.2016

Pollutant-free productsContinue to manufacture
products free of criticalsubstances in the future

As in the past, the internal guidelines(Miele plant standard) for limiting theuse of substances is adapted in cycles to the level of expert knowledge.

The Miele plant standard was modified.

30.06.2016

Resource-efficient products
Products will continue
to be durable, easy torepair, efficient and largely
recyclable in the future.

The existing requirements
continue to be acknowledged, theproducts are further developed
within the scope of the options,and also improved in terms ofresource efficiency as a result.

Miele continues to deal with conflictsof interest between targets including
consumption efficiency, ease ofrecycling, design and customer
requirements. For example, glass
fronts are analysed in detail in termsof how easy they are to recycle.

30.06.2016

Recycling/disposal
Establish cradle to cradle whenrecycling Miele products in anenvironmentally friendly manner

Check the product-return
solutions in light of theamendment to the ElektroG

The amendment to the ElektroG wascompleted on 20 October 2015. Inline with § 17 of the ElektroG, it is now
obligatory for distributors (dealers) toreturn old devices depending on thearea of sale, stock and logistics. Miele
initiated a study in advance to checkfor a possible return by the dealer. The
externally conducted study came to theconclusion that such solutions cannot be
implemented in line with Miele’s targets.

30.06.2016

Monitor the closing of material
cycles and initiate pilot projects

The use of recyclable cast iron was
successfully tested in the Miele foundryat the Gütersloh site. In particular, parts
from washing machines were used to
manufacture new cast-iron weights. The
waste management service provider
is registered as a Miele supplier forcast iron; further cooperation options
are currently being tested.

Contents Facts & figures Back218

Supply chain
Strategic objective

Measures

Comment

High environmental
and social standards
Recognised environmental
and social standards
are complied with in the
Miele supply chain.

Early warning indicators as part of a pilot
project in the existing supplier management
system, in order to identify risks in procurement and to evaluate them accordingly

The pilot project was completed.
The early warning system iscontinued with approx. 2000 suppliers (manufacturing materials andnon-manufacturing materials).

Deadline/
Status30.06.2016

Processes
Strategic objective

Measures

Comment

Energy efficiency
The specific energy
consumption of 1368
kWh/t of product (2011/12)
has decreased by 4 %.

Implementation of
The specific energy consumption
further site-specificcould be further reduced:
individual measures from the- From 52 kWh/item of product to 44 kWh/item ofanalysis of potential, which
product; this corresponds to a reduction of 15 %.
was carried out in the- From 1368 kWh/t of product to 1228 kWh/t ofbusiness year 2012/13 for the
product; this corresponds to a reduction of 10 %.
infrastructure facilities suchas heating and ventilation
A reduction of the primary energy
requirement by 4 % was also achieved.

CO2 reduction
The average CO2 emissions
for the entire car and lightcommercial vehicle fleet
are to be reduced by thebusiness year 2020/21
to 110 g/km for cars and
165 g/km for LCV (lightcommercial vehicles).

Miele fleet changed to vehicles
with low CO2 emissions as
new vehicles are purchased.
A progress check is carriedout annually on 30 June.

CO2 reduction
At least 80 % of theoutbound shipping
volume is carried using
sea or rail transport, with amaximum of 1.5 % being
carried by air freight.

Select environmentally friendly
transport modes using the CO2
calculation tool in accordancewith the Miele directive forchoosing transport services.
A progress check is carriedout annually on 30 June.

Deadline/
Status30.06.2016

Average CO2 emissions for the Miele car and LCV fleet 30.06.2021
were further reduced in the reporting period. For cars,
the average CO2 emissions were 120 g/km in the business year 2015/16 (business year 2013/14: 128 g/km).
For LCV, the average CO2 emissions were
183 g/km in the business year 2015/16(business year 2013/14: 194 g/km).
In the business year 2015/16, this value was
110 g/km for new cars and 161 g/km for new
LCVs. The target is to reduce this value to
95 g/km for new cars and to 147 g/km for
LCVs by the business year 2020/21.

2017 MIELE SUSTA IN A BILIT Y REPORTWith 1.1 % transport volume via air freight and84.7 % via ship and rail, the target could beachieved in the business year 2015/16.

Continually219

Deadline/
StatusStrategic objective

Measures

Comment

CO2 reduction
Company CO2 emissions,which were at 556 kg/t ofproduct (2011/12), havebeen reduced by 3 %.

Establish and implement all
initiatives aimed at reducing
CO2 emissions, such as
reducing the amount of energy
used at company sites andengineering the low-carbon
distribution of goods

Company CO2 emissions have increased to 571 kg/tof product (2015/16) which is equivalent to 2 %. The
reason for this increase was the positive sales development, which resulted in an expansion of logistics
activities and therefore to an increase in transport-related CO2 emissions. In particular, the increase inoverseas sales led to a disproportionate increase inCO2 emissions due to the longer transport routes.

30.06.2016

Resource efficiency
The mixed waste was
reduced by 15 %compared to the businessyear 2012/13

Increase sorting rates for
cardboard/paper and foils

Mixed waste increased by 13 % in total dueto the increase in the cross-plant production
volume and the number of employees, as well as
an increase in construction activity, the changeover of device generations, and the misroutingof foils (caused by technical problems).

30.06.2016

Optimise processes andcontainer systems

Waste fractions such as plastic strapping
and polystyrene were separated more
successfully than in previous years; employee
awareness is making an impact. Work continues
to improve waste separation on site.

Check for applications
for recycling paper orother environmentally friendly
alternatives; subsequentpreparation of a pilot phase

The printers/copiers at all German sites havebeen changed to recycling paper. Further areas ofapplication for recycling paper are being tested.

Resource efficiency
Resource efficiency in administration has improved.

Contents Facts & figures Back

30.06.2015

220

PeopleStrategic objective

Measures

Comment

Deadline/
StatusEnsuring recruitmentof young talent andproviding them withqualifications
Develop a concept for
strategic personnel
planning.

Carry out an age-structure analysis andresignation analysis for all sites

The analysis is completed. It led to
strategic personnel planning which
was conducted across Germany
in 2016, with the aim of deriving apersonnel portfolio for 2025. This
portfolio will form the basis for theorientation of various HR disciplines.
Planning should be conducted
regularly. The idea behind thisconcept is still being developed.

30.06.2015

Ensuring recruitmentof young talent andproviding them withqualifications
Managers are moreaware of the real impact
of demographic change.

Hold workshops with plant and departmental
management at the sites in order to develop ideas

The activities were not yet fullycompleted on 30 June 2016. The
current activities now extend
beyond the target, as the focus is
not only on awareness, but also
on developing strategic personnel
planning at each plant for 2025 asa result; also see previous target.

30.06.2016

Diversity and equal
opportunity
Requirements for the
future advancement of
women is established.

Questionnaire among female managers, engineers
and candidates in the business year 2014/15

In 2014, over 100 female specialists
and managers were asked to describe
their attitudes and expectations on
the topics of work and career inorder to guide the Germany-wide“Diversity: Focus on Women” project.

30.06.2016

Occupational
health and safety
Health promotion andthe design of age-appropriate workplaces havebeen further improved
and optimised.

Participation in the “Frauen-Karriere-Index”(“Women’s Career Index”), a project funded by
the German Federal Ministry of Family Affairs,
Senior Citizens, Women and Youth with theaim of creating transparency on the issue ofcareer advancement opportunities for womenForm project teams at all production sites on
the topic of corporate health management
Introduce the “Körperliche Fitness” (“Physicalfitness”) concept with an external partner (calculate Work Ability Index, diagnostics and analysis,
develop individual training plans for employees)

Miele participates in the“Frauen-Karriere-Index“ (“Women’s
Career Index”) project.
Since then, organisational structures
for corporate health management
have been created and projects
have begun at all German Miele
plants, see also People chapter.

30.06.2016

Conduct an employee questionnaire on the topic
of health together with an external partner
Offer various options for advice andinformation events/materials

2017 MIELE SUSTA IN A BILIT Y REPORT221

Strategic objective

Measures

Comment

Deadline/
StatusOccupational
health and safety
The company’s
IF – injury frequency (notincluding commuting
accidents) – has been
reduced by 10 %compared to thebusiness year 2011/12.

Update hazard analyses andanalyse accidents intensively

The injury frequency of 11.1 (businessyear 2011/12) was reduced by 14 %to 9.5 (business year 2015/16).

30.06.2016

Awareness forsustainability
Miele employees
are aware ofsustainability issues.

Optimise internal communication on the sustainability strategy, including exchanging information
on lighthouse projects at the various sites and oncompany sustainability activities across the plants

The Sustainability Action Team wasfounded. Meetings were held between
the Technical Product Managementand Environmental Office (TPE) andspecialist departments in order toestablish a strategy. This contributed
to awareness of this topic. Plant
meetings, notices and news on the intranet covering, for example, mobility
management topics, recycling paper,or the natural design of company
groundsall increased awareness.

30.06.2016

Employee satisfaction
Miele employees
value the company as
an employer that actswith integrity.

Continue employee questionnaires (Employee
Engagement Survey) at the sales subsidiaries

Recently, an employee questionnaire
was conducted in Germany
with a focus on corporate health management in Germany. Global follow-up
questionnaires are being planned.

30.06.2016

Promotion ofcommunity
Company involvementin the areas of learning/education and art/
culture will continue
at its current level.

Further support for projects/facilities for children
and young people in the district of Gütersloh,
support for not-for-profit facilities, support for theStudienfonds OWL scholarships, financing theholiday games through the Miele Foundation

In the reporting period, numerous
projects and facilities wereonce more supported in theareas of learning/education andart/culture, see People chapter.

Continually

Follow-up questionnaires in thebusiness year 2015/16

Contents Facts & figures Back

222

New objectives
with time frame up to 2025

Cluster/issue
Management & processes

Strategic objective
The long-term financial success of Miele is ensured through sustainability.
Miele is recognised and valued worldwide as the most sustainable company
in the industry. Sustainability is an integral part of its brand identity.

Stakeholder dialogue

Sustainability communication with stakeholders is tailoredto the target audience and international.

Risk management

In addition to legal requirements, risk management also takes
into account the expectations of stakeholders.

Products & services

Miele appliances are the benchmark for sustainable product design and holistic efficiency.
Miele is the industry leader in terms of product innovations andbusiness models with a focus on sustainability.
Trust in Miele is secured, even in an interconnected world.

Supply chain & production

Minimising supply risks and full compliance with environmental and social standards
Miele is the sector leader for environmental performance, in particularfor CO2 emissions, energy efficiency and resource efficiency.

Employees & society

Miele is considered a role model when it comes to balancing work life and family.
Miele sets an example for occupational health and safety.
Miele ensures the recruitment of young talent and the opportunity for qualifications at all locations.
Diversity is made possible through respect and equal opportunity.
Employees and managers are aware of and engaged in sustainable behaviour based on values.
Miele helps to maintain a sound, attractive environment at all locations.

2017 MIELE SUSTA IN A BILIT Y REPORT223

Dialogue

Overview of stakeholder engagement[GRI G4-24, G4-26, G4-27]

Form of dialogue

TopicsMeasures

Customers
Continuous dialogue with customers of domestic
appliances and commercial equipment via
Miele Customer Service and sales talks•

Product quality/durability

Products chapter•

Consumption efficiency

People chapter•

Customer hotline•

Dealing with own employees aswell as work practices

Supply chain chapter•

Private and commercial customer surveys by in-housemarket research; on the topic of sustainability
within the framework of the strategy update•

Product origin•

Compliance with human rights•

Enquiries from customers and institutes in
the 2015/16 business year including thefollowing topics: current changes within the
EU RoHS and REACH directives; microfibre
inputs from washing machines; waste
electrical and electronic equipment (WEEE)
returned goods/distributor obligations•

Product quality and durability

Products chapter•

Consumption efficiency

People chapter•

Dealing with own employees, work practices

Supply chain chapter•

Product origin•

Compliance with human rights
in the supply chains••

Usability tests in the test studio

Dealers•

Continuous dialogue with dealers of domestic
appliances and commercial equipment, especiallyconcerning customer requirements

Contents Facts & figures Back224

Form of dialogue

TopicsMeasures

Suppliers and service providers• Joint elaboration of concepts and proposals for•

Implementing environmental and social
standards in the supply chain

solutions in working groups, several times a year•

Regular exchange with employees ofthe purchasing department•

Environmental protection in the entire productlife cycle, in particular for energy efficiency•

Exchange in the context of audits and training••

Supplier and service provider surveys
on the topic of sustainability within theframework of the strategy update

Common solutions for the implementation of different directives•

Product innovation workshops

Products chapter
Supply chain chapter

Employees•

Involvement in important decisions
through worker participation policy•

Regular employee meetings•

Corporate suggestion scheme/idea management•

Employee surveys•

Complaints office• All employee needs

People chapter• The focus is on sector-specific EU regulations

Products chapter• “Apprenticeship Open Days” at the

Gütersloh, Bielefeld and Oelde plants•Girl’s Days

Associations and interest groups••

Membership and active participation in national andinternational associations and interest groups, suchas the German Central Association of the Electricaland Electronics Industry (ZVEI) and CECED

in the fields of energy and performance,
safety, substances and materials, disposal
and general environmental issues.

Conference participation

Science and research•Long-standing collaboration with various scientific institutions such as the universities in Bielefeld, Paderborn
and Munich, as well as the Fraunhofer-Gesellschaft on
issues such as product development and optimisation•

Investigating, for example, ways to makewashing machines and tumble dryers
even more energy-efficient, along with thecomponents and sensors they require.

•Commissioning of studies on specialist topics••

General exchange/Oeko-Institut

Further topics include resource management as Products chapter
well as management systems and certifications.

•Life cycle assessments/studies

2017 MIELE SUSTA IN A BILIT Y REPORT

Miele adopts
the research
results as solutions for
operational practice.

225

Form of dialogue

TopicsMeasures

Energy and water consumption of the appliances, waste water contamination (for example,
with detergents), disposal of refrigerators

Supply chain chapter

Non-governmental organisations•

Dialogue with non-governmental organisations(NGOs) on relevant topics in the sector••

In addition, NGOs address the extraction
and processing of the raw materials used.
Depending on the country of origin, thefocus is on environmental issues suchas the protection of water reserves andthe management of soils/land, as well ascompliance with labour and human rights.

•

Maintaining local jobs•

Cultural engagement

Environment chapter
Products chapter

Local communities•

Close and direct exchange with the citizens at
the locations and at cooperations/events•

Social engagement at the locations

Miele is a major
taxpayer and employer
at its locations.
People chapter

Policy makers and legislators•

Continuous dialogue with policy makers atnational and European level by participating incommittees, working groups and conferences•

International dialogue with the sales
subsidiaries, which in turn are represented
in working groups and committees•

Dialogue at the regional level, characterised by personal exchange•

Energy efficiency and resource conservation•

Occupational safety and product safety•

Product topics, e.g. environmental
aspects, recycling/disposal•

Employee topics•

Supply chain topics•

Site-specific topics

Strategy chapter

Society/public/media• Answering questions on sustainability topics• Active sustainability communication•

Sustainability reporting

Contents Facts & figures Back

Queries are answered
as soon as possible.
If necessary, thespecialist departments
are consulted forthis purpose.

226

Miele’s membershipof sustainability-related organisations[GRI G4-16]

Organisation

Function/committee

B.A.U.M.

Member of the supporting group

Bundesverband der Deutschen
Industrie (BDI – Federationof German Industries)

Chair of the product testing working group

Main focus(es)Participation in the subcommittee
on environmental product policy
Board member of the Committee forConsumer Goods and Consumer Policy
Participation in working groups

Sustainability management

Bundesverband für Materialwirtschaft,Einkauf und Logistik (Associationfor Supply Chain Management,
Procurement and Logistics)

MemberPurchasing, logistics, climate
protection, resource efficiency

Bundesvereinigung Logistik(German Logistics Association)

Member

Logistics, climate protection

Deutsche Kommission Elektrotechnik
Elektronik Informationstechnik (DKE– German Commission for Electrical,
Electronic & Information Technologies)

MemberProduct safety

Chairing and participating incommittees and working groups

Energy efficiency
Dust emissions
Recycling

Deutsches Institut für Normung (DIN
– German Institute for Standardization)

Participation in working groups

Principles of barrier-free design
Hygiene requirements
Care labelling for textiles
Acoustics

Deutscher Verein des Gas- undWasserfaches (DVGW – German Association of Gas and Water Specialists)2017 MIELE SUSTA IN A BILIT Y REPORT

Participation in working groups

Water safety, gas applications

227

Organisation
European Committee of Domestic
Equipment Manufacturers (CECED)

Function/committee

Main focus(es)Presidency

Control of the association work

Member of all management committees

Coordination of the association work

Spokesman of the Technical Committee

Technical regulation

Participation in working groups

Corporate Social Responsibility
Ecodesign/energy label
Energy labelling market surveillance
Smart Grid
Product safety
Materials usage and waste
Operation adapted to the needs ofthe disabled (usability, disability)
Fair Trade

European Committee forStandardization (CEN)

Participation in working groups

Performance of disinfectors, gas applications

European Committee for Electrotechnical Standardization (CENELEC)

Participation in committees
and working groups

Product safety, energy efficiency,
noise, environment

French Association of Manufacturersof Household Appliances (GIFAM)

Presidency

Customer communication andawareness, for example during thenational “maintenance day”

Industrie- und Handelskammer
Bielefeld (IHK – German Chamberof Commerce and Industry)

Participation in the exchange of experiences
and in the Environmental Committee

Institute for Productivity
and Quality (IPQ)

Head of the technical groupfor quality management

International ElectrotechnicalCommission (IEC)

Chair of committees and working
groups as well as participation

Product safety
Energy efficiency
Smart Grid
Dust emissions
Accessibility and usability
NoiseNorth Rhine-Westphalian (NRW)climate protection dialogue

Contents Facts & figures Back

Participation in working groups

Climate protection strategy

228

Organisation
The German Brands Association

Function/committee

Main focus(es)Vice-Presidency
Participation in working groups

Sustainability

NVMP/Witgoed foundation

Presidency (foundation)

Disposal, recycling economy

Ministry for Environment, Energy andClimate Protection (Lower Saxony)

Participation in working groups

Electrical appliances andproduct responsibility

stiftung elektro-altgeräte register(ear – German National Register
for Waste Electric Equipment)

Deputy chair

Disposal of waste electrical andelectronic equipment (WEEE)

Product Range Association
Participation in working groups
Advisory board member
Umweltinitiative der Wirtschaft
im Kreis Gütersloh (environmental business initiative inthe district of Gütersloh)

Founding member

Zentralverband Elektrotechnik- undElektronikindustrie (ZVEI – German
Central Association of the Electricaland Electronics Industry)

Executive Board member;
Board for environmental,
energy and climate policies

Climate protection, resource
efficiency, energy efficiency

Executive Board (spokesman of the initiative)

Participation in board meetings
Chairmanship and participation in
working groups (chair of the “Task Forcefor Disposal of Household Appliances”)

Disposal of waste electrical andelectronic equipment (WEEE)
Environmentally friendly designof electrical products

Chair of the working group

Disposal and environment, electricalhousehold appliances

Participation in working groups

Corporate Social Responsibility
Product-related environmental protection
Energy efficiency
Environmental protection
Chemicals policy
Technical regulation on product safety

Chair of the trade association2017 MIELE SUSTA IN A BILIT Y REPORT

Large electrical household appliances

229

GRI Index
Miele’s 2017 Sustainability Report meets the core requirements(“Core” option) of the internationally recognised G4 Guidelines
issued by the Global Reporting Initiative (GRI). [GRI G4-32]
Information that is required for fulfilling the indicators is available on the linked
pages. Where an indicator is not completely covered by this information,
we have included supplementary data directly in the Index.

General standard information
GRI indicator

References

Comments

STRATEGY AND ANALYSIS
G4-1

Statement by the mostsenior decision-makerin the organisation

Foreword

G4-2

Impacts, risks and opportunities

Sustainability strategy
Sustainability objectives
Sustainability risks

Further information on the effects, approachand goals can be found in each chapter.

ORGANISATIONAL PROFILE
G4-3

Organisation’s name

The Miele Group

G4-4

Primary brands, products
and services

Product groups

G4-5

Location of theorganisation’s headquarters

The Miele Group

G4-6

Countries where the company
has significant operations

Locations

G4-7

Nature of ownershipand legal form

The Miele Group

G4-8

The markets served

Sales by regions

Since its founding in 1899, Miele has been
owned by the Miele family (51 percent)and the Zinkann family (49 percent).

Facts & Figures > Company > Sales by regions

Contents Facts & figures Back

230

GRI indicator
G4-9

Scale of the organisation

References
Miele at a glance
Organisation
Facts & Figures > Company

G4-10

Total workforce

The Miele Group
Organisation
Facts & Figures > Apprentices
Facts & Figures >Full & Part-Time Employment

G4-11

Percentage of employees
covered by collective
bargaining agreements

Employee co-determination

G4-12

Description of the supply chain

Value chain

Comments
As a family-owned company with the legal form of a
“Kommanditgesellschaft” (private limited partnership), Miele
does not issue any information regarding total capitalisation.
The breakdown of workforce figures by category andgender required for full compliance with this indicator andfigures from our international offices are not currently
used by HR management for steering purposes. Staff
levels do not fluctuate on a season-by-season basis.

Natural resources & materials
Facts & Figures > Supplier management
G4-13

Significant changes during
the reporting period

About the report
Structural change
Distribution logistics

G4-14

Application of the
precautionary approach

Sustainability management
The remit (Environment)
Products free of harmful substances

G4-15

Commitments toexternal initiatives

Internal and external guidelines and standards

G4-16

Memberships of associations
or advocacy organisations

Committee and association work
Facts & Figures > Miele's memberships

IDENTIFIED MATERIAL ASPECTS AND BOUNDARIES
G4-17

List of all entities includedin the financial statements/
scope of reporting

About the report

G4-18

Definition of the report content

Materiality process

G4-19

List of all material aspects

Materiality analysis 2014

G4-20

Material aspects within
the organisation

Value chain2017 MIELE SUSTA IN A BILIT Y REPORT

Materiality analysis 2014

The entities included in the sustainability report deviate
from those in the consolidated financial statements andannual financial statements, particularly the information
on foreign subsidiaries provided as an example (seeconsolidated annual statements and annual accounts).

In general, material aspects within the organisation are
relevant to all locations, unless specified in the text.

231

GRI indicator
G4-21

Material aspects outside
the organisation

References
Value chain
Materiality analysis 2014

Comments
The presentation of material aspects along the value
chain indicates the phase in which these are relevant.
If an aspect is only relevant for a certain geographicalregion or stakeholder group, it is specified in the text.

G4-22

Restatements – comparison
with previous reports

In cases where the presentation format has
been modified, it is specified in the text.

G4-23

Significant changes fromthe reporting scope andaspect boundaries

If the report boundaries, methods of measurement
or reporting periods have changed,
it is specified in the text.

STAKEHOLDER ENGAGEMENT
G4-24

Stakeholder groups engaged
by the organisation

Process 2014
Stakeholder engagement
Facts & Figures > Overview of stakeholder engagement

G4-25

Identification and selectionof stakeholders

Stakeholder engagement

G4-26

Type and frequency of
stakeholder engagement

Materiality process
Expert interviews
Stakeholder management
Facts & Figures > Overview of stakeholder engagement

G4-27

Key topics raised bystakeholders

Expert appraisal
Major areas of focus in the reporting period
Facts & Figures > Overview of stakeholder engagement

REPORT PROFILE
G4-28

Reporting period

About the report

G4-29

Date of most recent
previous report

About the report

G4-30

Reporting cycle

About the report

G4-31

Contact person

Imprint

G4-32

GRI Index

Facts & Figures > GRI Index
About the report

G4-33

Assurance

Contents Facts & figures Back

External assurance for the report has notbeen sought and is not yet planned.

232

GRI indicator

References

Comments

GOVERNANCE
G4-34

G4-36

The organisation’s
governance structure

Executive Board

Responsibility for economic,
environmental and social issues

Sustainability: systematic control

Sustainability: systematic control

ETHICS AND INTEGRITY
G4-56

The organisation’s values,
principles and standards

Philosophy

G4-57

Mechanisms for seeking advice
on ethical and lawful behaviour

Compliance management

G4-58

Mechanisms for reporting
concerns about unethicalor unlawful behaviour

Compliance management

2017 MIELE SUSTA IN A BILIT Y REPORTInternal and external guidelines and standards

233

Specific standard disclosures
GRI indicator

References

Comments

ECONOMICManagement approach:

Locations

Economic performance

Vocational training

G4-EC1

Donations during thereporting period

Direct economic value
generated and distributed

Miele has recorded investments in thecommunity as voluntary donations.

Facts & Figures > Company
Facts & Figures >Social engagement
G4-EC2Financial implications andother risks and opportunities
resulting from climate change

Sustainability risks

G4-EC3Coverage of the organisation’s
defined benefit plan obligations

Social benefits

G4-EC4

Facts & Figures > Pension provisions

Financial assistance received
from government

Miele applies for the proportional reimbursement of
power and energy tax for the production industry.
For certain processes and methods (including
generating own power in combined heat and power
units), Miele applies for full tax relief on power andenergy. This is based on the period of purchase/
consumption. It received tax relief of € 994,000 in
2014. Tax relief amount to € 1,055,000 in 2015.

Management approach:

Miele at a glanceMarket presenceSocial engagement

G4-EC5

Ratios of standard entry level
wage by gender compared to
local minimum wage

Remuneration

G4-EC6

Proportion of senior
management hired from thelocal community at significant
locations of operation

Contents Facts & figures BackSee management approach Economic performance

As a party to collective wage agreements, Miele isobliged to pay the agreed wages. In Germany, thisconcerns 90 % of the workforce in all plants and in
the central office. 10 % of the workforce are paid
wages outside the scope of the agreed wage, in otherwords they receive more than the agreed wage.
Miele does not use the proportion of local managers forcentral steering purposes so this figure is not recorded.

234

GRI indicator

References

Management approach:Through a regular dialogue with community stakeholders,
policy-makers and unions, Miele is able to observe
the indirect consequences of the company’s businessactivity. A comprehensive, systematic analysis has notbeen conducted by Miele. See management approach
Economic performance for further information.

Indirect economic impact

G4-EC8Indirect economic impacts

Comments

Locations

See management approach Indirect economic impacts

Sustainable innovation
DesignManagement approach:
Procurement practices

Supply chain
Supplier management
Natural resources & materials

G4-EC9Proportion of spending on
local suppliers at significant
locations of operation

Procurement
Facts & Figures >Purchasing volume

The approach is monitored and enhanced on an
ongoing basis. Systematic evaluation has yet to takeplace in any of the areas required under the GRI.
Miele reports company-wide purchasing
volumes by region.

ENVIRONMENTAL
Management approach:Materials

Integrated management system
Environment management
Natural resources & materials
Facts & Figures > Strategy

G4-EN1

G4-EN2

Materials used byweight or volume

Use of resources and materials

Percentage of materials usedthat are recycled input materials

Use of materials

Facts & Figures > Natural resources & materials

Management approach:Integrated management system

EnergyCertified management systems

The percentage of materials that are recycled input
materials can only be measured for certain materials.
This figure is not available for all materials used.

Energy use & emissions
Networks for increased energy efficiency
Saving energy
EU energy regulations
G4-EN3

Energy consumption within
the organisation

EnergyAlternative energy concepts

Miele records energy consumption in megawatt hours(MWh). One MWh is equivalent to 3.6 gigajoules (GJ).

Facts & Figures > Energy
use & emissions

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GRI indicator

References

G4-EN4

Energy consumption outsideof the organisation

Facts & Figures >Consumption efficiency

G4-EN5

Energy intensity

EnergyComments
A key factor in energy consumption is the products’
usage phase (see G4-EN7). Furthermore, Miele
calculates the CO2 emissions generated by power
consumption (see G4-EN16) and transport (seeG4-EN17). Miele has yet to record any further
energy consumption outside the organisation.

Facts & Figures > Energy consumption per tonne of product
G4-EN6

Reduction of energy
consumption

EnergyEnergy efficiency
Facts & Figures > Energy consumption

G4-EN7

Reductions in energy requirements of products and services

Domestic appliances
Facts & Figures > ProductsManagement approach:Integrated management system

Water

Environment management

G4-EN8

Total water withdrawal by source

Water consumption
Facts & Figures > Water consumption

G4-EN9Water consumption

The water sources used by Miele are not significantly affected by the withdrawal of water.

Management approach:Integrated management system

Emissions

Environment management

Miele primarily contributes to protecting the environment
by improving energy efficiency. GHG emissions are offset
in individual cases, e.g. emissions that are generated during the disposal of Miele sales and transport packaging or
on business trips using Deutsche Bahn railway network.

Water sources significantly
affected by withdrawal of water

Energy use & emissions
Networks for increased
energy efficiency
Germany: return to producer
G4-EN15

Direct greenhouse gas (GHG)
emissions (Scope 1)

Carbon footprint
Miele fleet
Facts & Figures > Energyrelated CO2 emissions
Facts & Figures > The
corporate carbon footprint

The carbon footprint only takes CO2 emissions into
account. Further GHG emissions and volatile
CO2 emissions have yet to be recorded.
Biogenic CO2 emissions are not relevant at
Miele as no biogenic fuels are used.

Facts & Figures >CO2 emissions of theMiele fleet – TTW

Contents Facts & figures Back

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GRI indicator
G4-EN16

Indirect greenhouse gas(GHG) emissions (Scope 2)

References
Carbon footprint
Facts & Figures > Energyrelated CO2 emissions

Comments
For further information see G4-EN15:
Direct GHG emissions

Facts & Figures > The
corporate carbon footprint
G4-EN17

Other indirect greenhouse gas(GHG) emissions (Scope 3)

Carbon footprint
Transport

For further information see G4-EN15:
Direct GHG emissions

Workforce mobility
Facts & Figures > The
corporate carbon footprint
Facts & Figures > Transportrelated CO2 emissions – TTW
Facts & Figures > CO2
emissions from business trips
G4-EN18

Greenhouse gas (GHG)
emissions intensity

Carbon footprint

Reduction of greenhousegas (GHG) emissions

Energy efficiency

G4-EN20

Emissions of ozonedepleting substances

Other emissions

Miele does not manufacture, import orexport ozone-depleting substances.

G4-EN21

NOx, SOx and othersignificant air emissions

Other emissions

The foundry and surface treatment plants in Gütersloh
are subject to the reporting requirements of theGerman Pollutant Release and Transfer Register(PRTR). The foundry falls below the dust limits (10mg/cbm air emissions) by around 70 %.

G4-EN19

Facts & Figures > Energyrelated CO2 emissions
per tonne of product

Facts & Figures >The
corporate carbon footprint

Facts & Figures > SO2
and NOx emissions

Management approach:
Effluents and waste

Integrated management system

G4-EN22

Total water discharge by
quality and destination

Waste water

Total weight of waste bytype and disposal method

Waste avoidanceG4-EN232017 MIELE SUSTA IN A BILIT Y REPORTFor further information see G4-EN15:
Direct GHG emissions

Miele primarily contributes to protecting theenvironment by improving energy efficiency. As
a result, a total of 1,200 tonnes of CO2 could
be saved during the reporting period.

Environment management

Facts & Figures > Waste water

Facts & Figures>
Resource management

By selecting and monitoring its waste disposal
service providers, Miele is able to influence
the disposal methods and their quality.

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GRI indicator
G4-EN24

Total number and volume
of significant spills

G4-EN25

Weight of transported,
imported, exported, or
treated hazardous waste

References

Comments
No significant spills took place at any of the
production sites during the reporting period.

Waste avoidance
Facts & Figures > Waste for recycling and disposal by typeManagement approach:Integrated management system

Products and services

Environment management
Product portfolio & quality
Development & innovation
Recycling & disposal

G4-EN27

Extent of impact mitigationof environmental impacts
of products and services

Domestic appliances
Longevity

Examples of the most important measuresare explained in the report.

Products free of harmful
substances
Development & innovation
Commercial customers
Recycling & disposal
Natural resources & materials
Facts & Figures >Consumption efficiency

G4-EN28

Reclaimed products andpackaging materials

Management approach:

Returns and disposal
Germany: return to producer

In terms of products, Miele focuses on its main sales
market, Germany. For this sales market, the percentageof packaging reclaimed does not have to be recorded
for the specific manufacturer as reclaiming takes place
on a collective basis with other manufacturers. The
company is unable to make any significant statement on
an international level based on the information available.

Environmental protection and energy management

Compliance
G4-EN29

Significant fines and total number of non-monetary sanctions

Environmental protectionand energy management

Management approach:Transport & Logistics

Transport

Transport

There were no infringements of environmental
regulations by the company in the reporting period.

Transport vehicles

Contents Facts & figures Back238

GRI indicator
G4-EN30

Significant environmental
impacts of transporting products
and other goods and materials

Management approach:

References

Comments

Transport
Miele fleet
Facts & Figures > Transport & Logistics
Environment management

Overall
G4-EN31

Environmental protection
expenditures and investments

Facts & Figures > Investments and ongoing expenditures

Management approach:Integrated management system

Supplier environmental assessment

Natural resources & materials
Supplier management

No potential environmental impacts have beensystematically recorded in the supply chain nor any real
impacts caused by links either side of our direct suppliers.

G4-EN32

Percentage of new suppliers
that were screened using
environmental criteria

Selecting new suppliers

All potential suppliers are required to complete a
self-assessment, which contains criteria on environment
management and climate protection. All production
material suppliers considered for a business relationshipare also subjected to a short on-site audit.

G4-EN33

Significant negative environmental impacts in the supply chain

Natural resources & materials

Miele checks for compliance with environmental criteria
during its supplier assessment. Miele does not publish
the detailed results. An environmental compatibility
inspection does not form part of this check.

Selecting new suppliers
Environmental standards
Risk management

Management approach:Complaints management

The complaints office’s main purpose is to record
complaints related to the company but not activities
concerning its direct suppliers. The approach ismonitored and enhanced on an ongoing basis. Systematic
evaluation involving stakeholders has yet to take place.

Complaints management

No significant complaints concerning environmental
emissions were received in the reporting period. Two
minor complaints about noise due to activities at night,
as well as from construction vehicle, were dealt withimmediately, and their causes have been remedied.

Environmental grievance mechanisms

G4-EN34

Grievances about
environmental impacts

SOCIAL: LABOUR PRACTICES AND DECENT WORKManagement approach:

Supplier management

Employment

Social standards
HR management

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GRI indicator
G4-LA1

References

Total number of new employee
hires and employee turnover

Employee integration

G4-LA2

Benefits provided tofull-time employees

Social benefits

G4-LA3Return to work and retention
rates after parental leave

Flexible working hours

Management approach:

Facts & Figures >HR management

Comments
The evaluation and publication of information on
employee turnover and new employees by age,gender, region is not relevant for governance at
Miele so these figures are not recorded.

The number of employees entitled to parental
leave is not currently recorded.

Employee co-determination

Labour/management relations
G4-LA4

Minimum notice periods
regarding operational changes

Management approach:Occupational health and safety

Employee co-determination

In German company locations, minimum periods of noticefor informing the works council regarding measures
affecting the workforce are regulated in the Works
Constitution Act. Miele Executive Board goes beyond thestatutory requirements, working closely with the works
councils and providing extensive information concerning
all relevant decisions, developments and processes.

Integrated management system
Occupational health & safety
Miele family service
Facts & Figures > Audit of the integrated management system

G4-LA5Percentage of workforce
represented in health andsafety committees

Organisation

G4-LA6

Rates of injury, occupational
diseases, lost days and total
number of work-related fatalities

Steering

Workers with high incidenceor high risk of diseases

Steering

G4-LA7

Contents Facts & figures Back

Facts & Figures >Occupational health & safety

The figures on injuries, occupational diseases, lostdays and absenteeism have never been broken
down by gender or region as they are not used forcentral steering purposes. Accident statistics are
based on the regulations issued by the German
Social Accident Insurance (DGUV), Directive 1.

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GRI indicator
G4-LA8References

Health and safety topics
covered in formal agreementswith trade unions

Management approach:Agreements signed with the trade unions in Germany,
Austria and the Czech Republic also cover occupationalsafety. Joint occupational health and safety inspections
are also carried out. In addition, there is a works
council committee on occupational health and safety, ageneral works agreement on VDU work and a company
agreement on protective clothing/work clothing.

Training and education

Vocational training
and development

G4-LA9Professional development

G4-LA10G4-LA11

Average hours of training

Programmes for skills management and lifelong learning

Facts & Figures > Vocational
training & development

The breakdown of training hours by employee category
and gender required for full compliance with this indicator
is not currently used centrally for steering purposes.
For this reason, these figures are not recorded.

Structural change

Miele does not have any rules on sabbaticals.

Professional development

Percentage of employees
receiving regular performanceand career development reviews

All employees are entitled to an annual employee
review. The number of employee reviews
actually performed is not recorded.

Management approach:Integrated management system

Diversitiy and equal oppertunity

Diversity & equal opportunities

G4-LA12Governance

Composition of governancebodies and breakdown of employees by indicators of diversity

Comments

Women in management
Facts & Figures > Diversity& equal opportunities

The approach is monitored and enhanced on an
ongoing basis. Systematic evaluation has yet to takeplace in any of the areas required under the GRI.
The breakdown of employees by minority status andother diversity indicators required for full compliance withthis indicator is not currently used centrally for steering
purposes. For this reason, these figures are not recorded.
The same applies to the breakdown of employees by age
groups and gender at locations outside of Germany.
During the reporting period, the Executive Board
was made up of five members, none of whom were
women. Two of the members were between the ageof 30 and 50 and three were over the age of 50.

Management approach:Diversity & equal opportunities

Equal remuneration for women and men

Remuneration

G4-LA13

Diversity & equal opportunities

Ratio of basic salary andremuneration of women to men

2017 MIELE SUSTA IN A BILIT Y REPORT

Remuneration

241

GRI indicator

References

Management approach:Integrated management system

Supplier assessment for labour practices

Natural resources & materials

Comments
Status is the same as the management approachfor Supplier environmental assessment

Supplier management
Social standards
G4-LA14

G4-LA15

Percentage of new suppliers
that were screened using
labor practices criteria

Selecting new suppliers

Significant negative
impacts for labour practices
in the supply chain

Selecting new suppliers

Management approach:

Facts & Figures > Selfassessment on compliancewith social standards bypotential suppliers

Social standards

Grievances aboutlabour practices

Same approach as indicator G4-EN33: Significant
negative environmental impacts in the supply chain

Risk management
Complaints office

Labour practices grievance mechanisms

G4-LA16

Approach is the same as indicator G4-EN32:
Percentage of new suppliers that werescreened using environmental criteria

The complaints office’s main purpose is to record complaints about discrimination related to the company but not
activities concerning its direct suppliers. The approach ismonitored and enhanced on an ongoing basis. Systematic
evaluation involving stakeholders has yet to take place.

Complaints office

SOCIAL: HUMAN RIGHTSManagement approach:Integrated management system

Investment

Facts & Figures > Audit of theintegrated management system

G4-HR2

Employee training on
human rights policies

Raising employee awarenessSocial and ethical standards

Management approach:Integrated management system

Non-discrimination

Social and ethical standards

Miele does not have any joint ventures.

Miele reports on the number of employees who
received training during the period under review.
The number of training hours and the percentageof employees who received training are not used
centrally for steering purposes. For this reason,these figures are not recorded or calculated.

Facts & Figures > Audit of the integrated management system
G4-HR3

Total number of incidents
of discrimination andcorrective actions taken

Contents Facts & figures Back

Complaints office242

GRI indicator

References

Management approach:Integrated management system

Freedom of association andcollective bargaining

Social and ethical standards

Comments

Supplier management
Facts & Figures > Audit of the integrated management system

G4-HR4

Violations of the right toexercise freedom of
association andcollective bargaining

Social and ethical standards
Social standards

Management approach:Integrated management system

Child labour

Social standards

To date, no operations or suppliers have been
identified which could significantly affect the freedomof association and the right to collective bargaining.

Facts & Figures > Audit of the integrated management system
G4-HR5

Risk for incidents of childlabour and measures taken

Social and ethical standards
Social standards

Management approach:Integrated management system

Forced or compulsory labour

Social and ethical standards

To date, no operations or suppliers have been identified
that have a significant risk of child labour or the employment of young persons under dangerous conditions.

Social standards
Facts & Figures > Audit of the integrated management system
G4-HR6

Risk for incidents of forced
or compulsory labourand measures taken

Social standards

To date, no operations or suppliers have been identified
that have a significant risk of forced or compulsory labour.

Management approach:Integrated management system

Assessment

Facts & Figures > Audit of the integrated management system

G4-HR9Operations that have been
subject to human rights reviews

Social and ethical standards
Facts & Figures > Audit of theintegrated management system

Management approach:Integrated management system

Supplier human rights assessments

Natural resources & materials

Miele does not conduct any separate reviews on humanrights. Aspects related to human rights are checked aspart of evaluations for the SA8000 social standard.

Status is the same as the management approachfor Supplier environmental Assessment

Supplier management
G4-HR10Percentage of new suppliers
that were screened using
human rights criteria2017 MIELE SUSTA IN A BILIT Y REPORT

Selecting new suppliers
Facts & Figures > Selfassessment on compliancewith social standards bypotential suppliers

Approach is the same as indicator G4-EN32:
Percentage of new suppliers that werescreened using environmental criteria

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GRI indicator
G4-HR11Significant negative
human rights impacts
in the supply chain

Management approach:

References
Selecting new suppliers
Social standards

Comments
Same approach as indicator G4-EN33: Significant
negative environmental impacts in the supply chain

Risk management
Complaints office

Human rights grievance mechanisms

Status is the same as the management approach
Labour practices grievance mechanisms

G4-HR12

No complaints were received in the reporting period.

Number of grievances abouthuman rights impacts

SOCIAL: SOCIETYManagement approach:Social engagement

So far, no programmes or systematic procedures havebeen introduced to evaluate the impact of the businessactivities on the community. However, beyond existinglaws and regulations, Miele is committed to protecting
the health and safety of its employees and of thelocal communities. The business activity also provides
strong growth stimuli for purchasing power and tax
earnings in the locations. By maintaining an intensive
dialogue with the communities, Miele receives regularfeedback on any impact by the business activities.

Measures for local
community engagement,
impact assessments anddevelopment programmes

Social engagement
Complaints management

Measures for engaging local communities are applied ontime by the company’s locations and are not systematically steered and analysed. The percentage of sites that
implement such measures is not recorded by Miele.

Negative impacts on
local communities

Complaints management

See management approach Local communities

Local communities

G4-SO1

G4-SO2

Transport

Management approach:Compliance management

Anti-corruption

Internal and external
guidelines and standards

With its internal donation policy and code of
conduct, Miele makes sure that donations cannot
be used as a hidden form of corruption.

Social and ethical standards
G4-SO3G4-SO4

Percentage of operations
assessed for risks related tocorruption and the significant
risks identified

Integrated management system

Communication andtraining on anti-corruption
policies and procedures

Raising employee awarenessContents Facts & figures Back

Compliance management

Potential cases of corruption are checked aspart of the global audits. Potential risks arise
from the violation of tendering regulations.

Miele records the total number of employees who
receive training on the code of conduct. Miele
does not record the total number and percentage
of business partners receiving information.

244

GRI indicator
G4-SO5

Confirmed incidents ofcorruption and actions taken

Management approach:Public policy

References

Comments

OmbudsmanCommittee andassociation work
The EU label

The approach is monitored and enhanced on an
ongoing basis. Systematic evaluation has yet to takeplace in any of the areas required under the GRI.

Facts & Figures > Dialogue
G4-SO6

Total value of politicalcontributions

In the business years 2014/15 and 2015/16, Miele &Cie KG donated € 5,000 per financial year to politicalparties in Germany. Miele treats information concerning
the recipients of such donations as confidential.

Management approach:Internal and external guidelines and standards

Anti-competitive behavoir

Compliance management

G4-SO7

Compliance management

Legal actions foranti-competitive behaviour
and anti-trust practices

Management approach:No complaints were raised in the reporting
period about anti-competitive behaviour,
cartels or monopolies by the company.

Sustainability management

Compliance
G4-SO8

Ombudsman

The company was not fined for infringements in the reporting period.

Management approach:Integrated management system

Supplier assessment for impacts on society

Natural resources & materials

Status is the same as the management approachfor Supplier environmental assessment

Monetary value of significant
fines and total number of
non-monetary sanctions
for non-compliance withlaws and regulations

Supplier management

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GRI indicator
G4-SO9

G4-SO10

References

Percentage of new suppliers
that were screened using
criteria for impacts on society

Selecting new suppliers

Negative impacts onsociety in the supply chain
and actions taken

Selecting new suppliers

Management approach:

Facts & Figures > Selfassessment on compliancewith social standards bypotential suppliers

Social standards

Number of grievances
about impacts on society

Approach is the same as indicator G4-EN32:
Percentage of new suppliers that werescreened using environmental criteria

Same approach as indicator G4-EN33: Significant
negative environmental impacts in the supply chain

Risk management

Complaints management

Grievance mechanisms for
impacts on society
G4-SO11

Comments

Status is the same as the management approach
Environmental grievance mechanisms

Complaints management

SOCIAL: PRODUCT RESPONSIBILITYManagement approach:

Product safety

Customer health and safety

Development & innovation

G4-PR1

Percentage of significant
product and service categories
for which health and safety
impacts are assessed

Product safety

G4-PR2

Total number of incidents of
non-compliance with regulationsand voluntary codes concerning
the health and safety impacts
of products and services

Recall campaigns

Management approach:

The EU label

Product and service labelling

Sustainability: informing
customers

G4-PR3The EU label

Procedures for product andservice information andlabelling, and percentage ofsignificant products and service
categories subject to suchinformation requirements

Contents Facts & figures Back

In some areas, specific customer satisfaction
surveys are conducted using an online tool
while other areas use a standardised form.

Sustainability: informing customers
New materials
Facts & Figures > Energy consumption labelling

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References

Comments

G4-PR4

Incidents of non-compliancewith regulations and voluntary
codes concerning product andservice information and labelling

Correct declarations

There were no relevant incidents of non-compliance with regulations and voluntary codes
concerning product and service informationand labelling during the reporting period.

G4-PR5Results of surveys measuring
customer satisfaction

Customer demands

In some areas, specific customer satisfaction
surveys are conducted using an online tool
while other areas use a standardised form.

Data protection

The protection of personal customer data is amatter of course to Miele. The collection, storage,
processing and use of all personal customer data
are performed according to data protection rules.

Management approach:
Customer privacy

G4-PR8Substantiated complaints
regarding breaches ofcustomer privacy

Management approach:

Data protection

Compliance management

Compliance
G4-PR9

Monetary value of significant
fines for non-compliancewith laws and regulations
concerning the provision anduse of products and services2017 MIELE SUSTA IN A BILIT Y REPORT

Compliance management

No sanctions or major fines due to breaches ofinternational conventions, contracts or national law
were imposed on Miele in the reporting period.

247