A prosperous society full of creativity where everyone enjoys their work

External

Environment
Japan’sdeclining
workforce andsluggish laborproductivit
Lag in response
to DX trends at
Japanese SME
Shortage of IT
personne
Spread of largescale infectious
diseaseIncrease of
cyber risks andtighter dataprotection
regulation
Change inworker values(job satisfactionand ease ofwork
Increase in
expectations forsolving social
issues (SDGs,ESG investment)

ManagementCapital
Financial Capital

Financial base andgrowth investments toaccelerate
discontinuous growthIntellectual Capital
Strong IT securityinfrastructur

Quality activities forexcellent usabilit

Key Issues
Social value creation
through business
Improving laborproductivity at SMEs
through D
Creating humanresources who can workin a fun and creative way

Unique PLG*1 mode
Increase in industry
understanding,primarily at SMEs

Human Capital
98*2 new hire

Highly specialized
product organizatio
Both products andbusines

Organizational

development that
leads to personal
growth through taking
on challenges andlearning

Social Relationship

CapitalRelationships with DX
solution partners, CVC
investment targets,
user communities, etc
External networksrelated to SaaS
product development
and operation

Issues related toenhancement of value
creation infrastructure
Ensuring reliable quality
as business
infrastructur
Advanced information
security and privacy
protectio
Achieving corporate
governance that drives
corporate valueenhancemen
Conducting businessactivities with integrity
for all stakeholder
Conducting
sustainability
management to achieve
corporate philosoph

Growth Strategies
Further increase Chatwork usage, primarily atSME
Support DX through the DX advancement
platforEnhancement of value creation infrastructure

Diversity management
to achieve new value
creation

Communication Platform Strategy

Aim to establish an unparalleled high-value platform
for SMEs by maximizing user numbers and improving
the ratio of active users through a PLG model

Incubation Strategy

Achieve substantive DX in a wide range ofmanagement areas by establishing highly productive
operations based on BPaaS that hybridize technology
and people

customers and society
Provided efficient andsecure business
communication tool

Revitalized business
communicatio
Achieved diverse work
stylesValue created forcompany

Net sales: 4.59 billion

yen*

Chatwork’s Seven Strengths

ARR: 4.76 billion yen*

Streamlines business by replacing phone calls and e-mailImproved brand value

Open platform*3

Freemium model

Platform excellenceHigh retention rate

Strong information security

Simple functions

Created a fulfillingorganizatio

Contribution to solving
global social issues
Internationallyrecognized humanrights standard
Managing energy andaddressing climatechangeContribute tosustainablegrowth bysupporting DX
advancemen
primarily at SMEs

Value provided
to society

More than
1 million SMEs inJapan using DX
advancement
platforNet zero CO2emissions (Scopes
1+200% use ofrenewable1energy forelectricity

Expansion ofChatwork business

Value created

Number of registeredBecome anorganization in,000*1 Product-Led Growth, a model where sales and marketing activities are incorporated into products, and customer acquisition is conducted through products*2 As of December 31, 2022

*3 A platform that discloses technical specifications of hardware and software without hiding it*4 Annual Recurring Revenue of Chatwork’s account business and cloud storage business; 12 months of MRR as of December 31, 2022

*5 Average Revenue Per User (paid ID) of Chatwork’s account business as of December 31, 2022

*6 Daily Active Users for weekdays (excluding Saturdays/Sundays/holidays) as of December 31, 2022

Create superapps forbusiness

OutputNumber of payment

Mission-driven organizatio
Structured strategy and operation
Workplace with opportunity for
growthGoals (2030)

consumption(Scope 2)

IDs: 5.741 million*2(17.4% increase YoY

Natural Capital

CO2 emissions fromelectricity
consumption by cloudservers (Scope 3)

Value provided toImproved businessefficienc

Becoming a trustworthy

brand and enhancing
engagemen

Created Value(FY2022)

IDs: 668*2(22.1% increase YoYARPU: 547.4 yen*5(3.4% increase YoY0

DAU: 1. 53 million*6(10.4% increase YoY)

for company

which diverse
human resources
can continue tocreate value by
leveraging
strengths andindividualit
Build co-creation

relationships withstakeholders
through brandcommunication