Section 11: Data Protection

11.5 External Data Protection Notice

Applies to: HOMAG Asia Pte Ltd (Indonesia, Malaysia, Philippines, Singapore, Taiwan,Thailand, Vietnam)

Content release:Date:

01/09/2020

Date:

01/09/2020

Date:

01/09/2020

Patricia Poh, HR Manager, SEA

Overall release:
Yanik Kiermeier, Managing Director, SEA

Created:Patricia Poh, HR Manager, SEA

It is understood that all gender-specific terms are generally used to denote both genders, in particular in the senseof the AGG (German General Act on Equal Treatment).
The copying, distribution, and utilization of this document, as well as the communication of its contents to others,
are not permitted without explicit consent. Non-compliance with this regulation makes the non-complying party
liable for compensation.
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Section 11: Data Protection

Change management
This document is subject to a change management process. This means that changes aretriggered via the Management systems and checked and published by this department.
The latest version is always accessible in the Intranet.
Change History:
VersionDate

Brief description of the change

1.0

1 Sep 2020

First Version

Table of contents:
1. Introduction ....................................................................................................................... 3
2. Optional: Applicable Documents ........................................................................................ 3
3. How We Collect Your Personal Data ................................................................................. 3
4.

Types of Personal Data We Collect About You .............................................................. 3

6.

How We Use Your Personal Data .................................................................................. 4

6.

Who We Disclose Your Personal Data To ...................................................................... 47.

How We Manage the Collection, Use and Disclosure of Your Personal Data ................. 5
Obtaining Consent ............................................................................................................. 5Withdrawal of Consent ....................................................................................................... 5
Use of Cookies .................................................................................................................. 58.

How We Ensure the Accuracy of Your Personal Data .................................................... 59.

How We Protect Your Personal Data.............................................................................. 610.

How We Retain Your Personal Data ........................................................................... 611.

How You Can Access and Make Correction to Your Personal Data ............................ 612.

Contacting Us ............................................................................................................. 613.

Changes to this Data Protection Notice ...................................................................... 714

Review and Revision (Will not be shown to public) ..................................................... 711.5 External Data Protection Notice
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Section 11: Data Protection

1.

Introduction
We at HOMAG Asia Pte Ltd (“HOMAG Asia”) respect the privacy and confidentiality ofthe personal data of our clients, customers, associates, partners, visitors and otherindividuals whom we interact with in the course of providing our products and services.
We are committed to implementing policies, practices and processes to safeguard thecollection, use and disclosure of the personal data you provide us, in compliance withthe Singapore Personal Data Protection Act (PDPA) 2012.
We have developed this Data Protection Notice to assist you in understanding how wecollect, use, disclose, process, protect and retain your personal data that is in ourpossession.

2.

Optional: Applicable Documents

Title

3.

VersionHow We Collect Your Personal Data
Personal data refers to any information that can uniquely identify an individual person
either (a) on its own (e.g. NRIC No., FIN No.), or (b) when combined with otherinformation (e.g. Full Name + Full Address).
We collect your personal data when you:ooooooooooo4.

Attend our trade fairs, exhibitions, events, roadshows or seminars
Engage our sales persons or associates
Enquire about our products and services
Place an order for our products and services
Pay for the products and services offered by us
Visit our website and leave behind your contact information
Participate in our market research campaigns
Provide feedback to us on our products and services or quality of service
Communicate with us via emails or written correspondences
Submit your CV and job application form to us in response to our recruitment
advertisements
Submit your CV to recruitment firms or job portals, which are in turn forwarded
to or retrieved by us

Types of Personal Data We Collect About You
The types of personal data we collect about you include:

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oooooo6.

Personal contact information (Name, Address, Phone No., Email Address)
Personal details (Name, NRIC No./FIN No./Passport No., Gender, Date of Birth,Nationality)
Financial information (Credit/Debit Card Details, Bank Account Details)
Transactional data (Name, Company/Organisation, Designation, Delivery
Address, Preferences, Purchase History, Credit Transactions)
Job Applicant’s educational and professional qualifications
Job applicant’s professional and work experience

How We Use Your Personal Data
We use the personal data you provide us for one or more of the following purposes:
ooooooooooooooo

6.

Conduct market research and analysis
Conduct direct marketing and lead generation activities
Send information, updates and promotional materials on our products orservices
Provide usage of online services (eShop)
Process orders for our products and services
Process payment for purchases, transactions, products or services
Fulfil requests, orders and delivery of products and services
Process contract renewals and upgrades
Obtain opinions, comments or feedback about our products and services orquality of service
Respond to queries and feedback, and provide customer service and support
Investigate complaints, claims and disputes
Manage and improve our business and operations to serve you better orenhance customer experience
Analyse website visits
Process job applications, recruitment and selection
Fulfil legal requirements

Who We Disclose Your Personal Data To
We disclose some of the personal data you provide us to the following entities ororganisations outside HOMAG Asia in order to fulfil our services to you:oooooooDistributors and agents
Freight / courier services
IT / technical support vendors and service providers
Software suppliers
Conference / event organisers
Survey firms
Recruitment agencies / Headhunters11.5 External Data Protection Notice
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Section 11: Data Protectiono Where required to do so by law, we may disclose personal data about you to therelevant authorities or to law enforcement agencies.
7.

How We Manage the Collection, Use and Disclosure of Your Personal Data
Obtaining Consent
Before we collect, use or disclose your personal data, we will notify you of the purpose
why we are doing so. We will obtain written confirmation from you on your expressed
consent. We will not collect more personal data than is necessary for the stated purpose.
We will seek fresh consent from you if the original purpose for the collection, use or
disclosure of your personal data has changed.
Under certain circumstances, we may assume deemed consent from you when youvoluntarily provide your personal data for the stated purpose, e.g. when you submit a job
application form to our HR Department.
Withdrawal of Consent
If you wish to withdraw consent, you should give us reasonable advance notice. We willadvise you of the likely consequences of your withdrawal of consent, e.g. without yourpersonal contact information we may not be able to inform you of our future events andproduct launches.
Your request for withdrawal of consent can take the form of an email or letter to us.
Use of Cookies
We may use “cookies” to collect information about your online activity on our website oronline services. A cookie is a small text file created by the website that is stored in yourcomputer to provide a way for the website to recognise you and keep track of yourpreferences. The cookie makes it convenient for you such that you do not have to retypethe same information again when you revisit the website or when you fill in electronicforms.
Most cookies we use are “session cookies”, which will be deleted automatically from thehard disk of your computer at the end of the session.
You may choose not to accept cookies by turning off this feature in your web browser.
Note that by doing so, you may not be able to use some of the features and functions inour web applications.

8.

How We Ensure the Accuracy of Your Personal Data
We will take reasonable steps to ensure that the personal data we collect about you isaccurate, complete and kept up-to-date.
From time to time, we may do a data verification exercise for you to update us on any
changes to the personal data we hold about you. If we are in an ongoing relationship11.5 External Data Protection Notice
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Section 11: Data Protection

with you, it is important that you update us of any changes to your personal data (suchas a change in your mailing address).
9.

How We Protect Your Personal Data
We have implemented appropriate information security and technical measures (such asdata encryption, firewalls and secure network protocols) to protect the personal data wehold about you against loss; misuse; destruction; unauthorised alteration/modification,access, disclosure; or similar risks.
We have also put in place reasonable and appropriate organisational measures tomaintain the confidentiality and integrity of your personal data, and will only share yourdata with authorised persons on a ‘need to know’ basis.

10.

How We Retain Your Personal Data
We have a document retention policy that keeps track of the retention schedules of thepersonal data you provide us, in paper or electronic forms. We will not retain any of yourpersonal data when it is no longer needed for any business or legal purposes.
We will dispose of or destroy such documents containing your personal data in a properand secure manner when the retention limit is reached.

11.

How You Can Access and Make Correction to Your Personal Data
You may write in to us to find out how we have been using or disclosing your personal
data over the past one year. Before we accede to your request, we may need to verify
your identity by checking your NRIC or other legal identification document. We will
respond to your request as soon as possible, or within 30 days from the date we receive
your request. If we are unable to do so within the 30 days, we will let you know and give
you an estimate of how much longer we require. We may also charge you a reasonable
fee for the cost involved in processing your access request.
If you find that the personal data we hold about you is inaccurate, incomplete or not upto-date you may ask us to correct the data. Where we are satisfied on reasonable grounds
that a correction should be made, we will correct the data as soon as possible, or within
30 days from the date we receive your request.

12.

Contacting Us
If you have any query or feedback regarding this Data Protection Notice, or any complaint
you have relating to how we manage your personal data, you may contact our Data
Protection Officer (DPO) at: dpo-asia@homag.com
Any query or complaint should include, at least, the following details:
o Your full name and contact informationo Brief description of your query or complaint

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We treat such queries and feedback seriously and will deal with them confidentially andwithin reasonable time.
13.

Changes to this Data Protection Notice
We may update this Data Protection Notice from time to time. We will notify you of any
changes by posting the latest Notice on our website. Please visit our website periodicallyto note any changes.
Changes to this Notice take effect when they are posted on our website.

14

Review and Revision (Will not be shown to public)
This External Data Protection Policy will be reviewed as it is deemed appropriate, but noless frequently than every 12 months. Policy review will be undertaken by the DPO.

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