Customer profile

Seamless end-to-end IT solutioningthat drives partner successIT | UK““Dell PC as a Service is working reallywell with customers who are looking tosave money and to utilize that moneyon bigger projects.”
Blaine Castle
PCaaS Specialist at CCS MediaBusiness needs•

Tailor hardware, services and financing to specificend user requirements•

Streamline support, repairs and asset recovery throughone port of call•

Enable customers to predictively budget via an OpEx model•

Support environmental sustainability goals

Solutions at a glance•

Dell PC as a Service (PCaaS)

Business results•

All-in-one solution enables customers to focus on otherbusiness priorities•

Predictable price per PC provides cash flow benefits andease of budgeting•

Minimal downtime for end users with maintenance built
into service•

Up to 95% of returned assets are refurbished and resold
by Dell, with the remaining 5% responsibly recycled
1

Providing people-centric
solutions to IT departments
For IT departments, managing the budgets and lifecycle ofend user systems can be hugely time consuming. This ranges
from initial procurement, through ongoing software and security
updates, to disposal – and that’s before any unexpected(and potentially expensive) issues arise. Whether accidental
damage or part failure, IT departments must resolve issues ina cost-effective and timely manner without impacting end user
efficiency. This in turn can limit their ability to innovate or focus
on growth opportunities.
CCS Media understands these challenges well. A UK-based
technology and supplies reseller operating from 15 sites
with 480 staff, the company focuses on its ‘people-centric IT’approach. By getting to know customers and taking the timeto understand their needs around hardware and associatedservices, it can offer tailored solutions that solve uniquebusiness challenges. With 14,000 customers across the UKand beyond, CCS Media needed a complete solution thatwould uphold its commitment to excellent customer service,while also handling a significant volume of logistical andfinancial queries.

Streamlining the deployment
process for end users
CCS Media utilizes Dell Technologies’ PC as a Service(PCaaS) solution to provide client hardware, software andservices in a seamless package without upfront investment.
IT departments that may have previously relied upon multiple
suppliers to meet the needs of their organization can now
contact CCS Media to order a complete end-to-end Dellsolution – one that enables CCS to deliver the personal service
its customers expect.

““Customers love the fact thatthey can buy hardware, theycan buy all the tools to maketheir life easier, and it’s for one
fixed monthly price.”
Blaine Castle
PCaaS Specialist at CCS Media

2

Streamlined
PC lifecycle
managementand IT
operations

For customers increasingly concerned about the environment,
the asset recovery layer in PCaaS puts up to 95% of PCs backinto the market through refurbishment, with the remaining circa
5% recycled according to regulatory guidelines. This removes anyfrustration about what to do with old systems.
For IT departments, cashflow is always a consideration – placing
significant CapEx orders can in turn inhibit other projects. For CCS
Media customers using Dell PCaaS, those concerns are a thing ofthe past. With pricing per PC and predictive budgeting provided by
Dell Financial Services, all hardware, software and service costs
are included within a single, predictable monthly price. By moving
to an OpEx approach, organizations not only have a greater
control of their monthly outgoings, but they can focus on crucial
projects that generate value elsewhere.

The process begins when a member of the CCS Media sales
team uncovers a potential customer’s needs over an introductory
call. They build a bespoke specification to fulfil the needs ofspecific end user roles – for example, including a laptop, monitor
and appropriate accessories. They then consider the customer’ssystem deployment needs, the level of support required, and whatshould be done with them at the end of the contract period.
Within Dell’s TechDirect online portal, CCS Media team members
have a variety of deployment options available based upon theircustomer or end user’s situation. ProDeploy Client suite offers
modern provisioning or a variety of more traditional imaging
solutions along with data migration. Users can seamlesslytransition from old to new equipment, with 24/7 onsite or remote
installation. Thanks to the range of deployment options, CCSMedia customers can eliminate manual configuration and beproductive once their new setup has arrived.

Giving organizations the supportand stability they need to thrive
If a CCS Media customer needs help with a technical issue, they
can rely on the same dedicated level of assistance from Dell. Dell
ProSupport Suite for PCs provides 24/7 assistance and repair
for hardware or software issues, along with AI-driven insightsthat enable Dell staff to proactively begin working on solutions toproblems – all before customers need to make a phone call. Withan onsite engineer also available, CCS Media customers faceminimal downtime if a problem does occur.

““Because maintenance isbuilt into that cost, there’s
no downtime or raisingtickets… it frees up time toconcentrate on building abetter business.”
Blaine Castle
PCaaS Specialist at CCS Media3

““We have a fantastic
relationship with Dell
Financial Services,which makes it standout massively from thecompetition.”
Blaine Castle
PCaaS Specialist at CCS MediaA Titanium Partnership that
reaps the benefits for customers
In an industry where IT solutions can make the crucial difference
for the employee experience, CSS Media and Dell Technologies
are enabling businesses to tailor the best products and services
through its PC as a Service solution. Crucially, its seamless end-toend service enables IT departments to focus on innovation within
their business, while also increasing reliability and productivity forend users.
A Titanium Partner to Dell Technologies, CCS Media selected
Dell’s offering due to how easy Dell’s account managers andprocesses were to deal with. The partnership is also leveraged
to enable competitive quotes for customers. Combined withautomating and simplifying the time-consuming, expensive aspectsof the client IT experience, Dell leaves CCS Media to focus onwhat it does best: providing its 14,000 customers with afirst-class experience.

4Learn More About Dell PCaaS for BusinessContact a Dell Partner Account ManagerConnect
on social
Copyright © 2023 Dell Inc. or its subsidiaries. All Rights Reserved. Dell Technologies, Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners. This case study is for informational purposes only. Dell believes the information in this case study is accurate asof its publication date, January 2023. The information is subject to change without notice. Dell makes no warranties—express or implied—in this case study.