TESLA PARTS, BODY & PAINT REPAIR LIMITEDWARRANTY

EFFECTIVE DATE: 2024/07/08

Contents
General Terms and Conditions.....2
Limitations and Disclaimers.....6
Dispute Resolution.....8

General Terms and Conditions
This Tesla Parts, Body & Paint Repair Limited Warranty applies to:• Tesla branded and manufactured parts purchased directly from Tesla over-the-counter, online orpurchased and installed by Tesla Service or Tesla Body Shops ("Parts"); and• Tesla-branded and manufactured Roadster parts that have been previously used in another Teslavehicle sold for use as a used part directly by Tesla Service (“Used Parts”).
Subject to the exclusions and limitations described below, this Tesla Parts, Body & Paint Repair Limited
Warranty covers the repair or replacement necessary to remedy any “failures” that are determined byTesla to have occurred under normal use of Tesla-manufactured Parts and Used Parts that are approvedor branded by Tesla and purchased directly from Tesla. At Tesla’s discretion, covered Parts may berepaired or replaced by a new or remanufactured Part, and any Part replaced under this Limited
Warranty becomes the property of Tesla (subject to the customer’s inspection, upon request made prior
to the repair). Used Parts may be repaired, replaced with a Used Part, or the purchase price may berefunded. Any Parts repaired or replaced under the Tesla New Vehicle Limited Warranty, Tesla Used
Vehicle Limited Warranty, or an active Tesla Service Plan are covered for the duration of that applicablewarranty or plan, and does not extend beyond that duration.
“Failure” means the complete failure or inability of a covered Part or Used Part to perform thefunction(s) for which it was designed due to defects in material or workmanship of the Part or Used Part
manufactured or supplied by Tesla that occur under normal use and is subject to the Warranty
Limitations listed below. Failure does not include the gradual loss in operating performance due tonormal wear and tear or a cosmetic difference or change in a Part or Used Part.

Coverage Period - Parts
This Tesla Parts, Body & Paint Repair Limited Warranty begins on the Part(s)’ purchase date andprovides coverage for the period of 12 months or 12,500 miles (20,000 km), whichever comes first, withthe exception that specific categories of parts have unique warranty coverage periods as outlined in thetable below:
Sheet Metal

Limited Lifetime

Drive Unit*

4 years or 50,000 miles (80,000 km), whichever comes first

Vehicle High Voltage Battery*

4 years or 50,000 miles (80,000 km), whichever comes first

Wall Connector

4 years

Touchscreen and Media Control Unit

2 years or 25,000 miles (40,000 km), whichever comes first

Clear Protection Film**

10 years

Color Paint Film**

5 years*Excludes the Tesla Roadster which has a warranty of 2 years or 25,000 miles (40,000 km), whichevercomes first.
** Only available in the United States: Excludes defects in workmanship (installation), which has awarranty of 12 months or 12,500 miles (20,000 km), whichever comes first.

Coverage Period - Roadster Used Parts
This Tesla Parts, Body & Paint Repair Limited Warranty begins on the Used Part(s) purchase date andprovides coverage for the period of 6 months or 6,000 miles (10,000 km), whichever comes first.

Tesla Parts, Body & Paint Repair Limited Warranty

2General Terms and Conditions
Labor Coverage
If the Part or Used Part was installed by Tesla, this Tesla Parts, Body & Paint Repair Limited Warranty
also covers any labor charges to repair or replace the covered Part.
Tesla will not cover any labor charges or costs associated with work performed by any non-approved
third-party vendor, including power wall installers and certified technicians.

Body and Paint Repair
This Tesla Parts, Body & Paint Repair Limited Warranty applies to repairs that are not provided under
goodwill or not otherwise performed by Tesla free of charge, and provides a limited lifetime coverage on
body and paint repairs performed by Tesla. The limited lifetime body repair warranty includes repairs forcracking, flaking, pitting, and deterioration of body parts but excludes damage caused by rust. The
limited lifetime paint repair warranty includes repairs for peeling and cracking of paint or topcoat, andloss of gloss caused by hazing.

Clear Protection or Color Paint Films (U.S. only)
Clear Protection Films or Color Paint Films purchased from Tesla and installed by a Tesla Service Centeror Tesla authorized repair facility are covered by this Tesla Parts, Body & Paint Repair Limited Warranty if
the repair or replacement is necessary to remedy any defects in material or installation that occur undernormal use, subject to the exclusions and limitations described herein.
Examples of defects in material include discoloration, yellowing, and blistering and examples of defects
in installation include peeling, lifting or bubbling.

Parts Included with Initial Vehicle Purchase
Select Parts, such as a Tesla mobile connecter and adapters that were included as standard equipmentwith the purchase of a new or used Tesla vehicle are covered under the applicable New Vehicle Limited
Warranty or Used Vehicle Limited Warranty.

Repaired or Replaced Parts
Any Parts or Used Parts repaired or replaced under this Tesla Parts, Body & Paint Repair Limited
Warranty continue to be covered by the applicable original warranty period of the repaired or replaced
Part or Used Parts (mentioned above in "Coverage Period") or for a period of 90 days, whichever islonger.

Customer Obligation
To obtain benefits under this Tesla Parts, Body & Paint Repair Limited Warranty, the Tesla owner must
provide proof of purchase of the Part or Used Part, or body or paint repair before requesting service.

Transferability
With the exception of body and paint repairs, this Tesla Parts, Body & Paint Repair Limited Warranty canbe transferred to subsequent owner(s) as long as they comply with coverage terms, including proof ofpurchase showing that the covered Part or Used Partwas purchased directly from Tesla. Coverage forbody and paint repairs does not transfer to subsequent owner(s).

3Tesla Parts, Body & Paint Repair Limited Warranty

General Terms and Conditions
Warranty Limitations
This Tesla Parts, Body & Paint Limited Warranty does not cover any damage or malfunction directly or
indirectly caused by, due to, or resulting from, normal wear or deterioration, abuse, misuse,modifications, other defective parts, negligence, accident, collision, impact, or lack of or improper use,
installation, maintenance, storage or transport, including, but not limited to, any of the following:• Failure to follow the instructions, maintenance and warnings published in the documentation
supplied;• External factors, including but not limited to, physical impact force, faulty or damaged electricalwiring, junction boxes, circuit breakers, receptacles or power outlets, the environment or an act ofGod, including, but not limited to, fire, earthquake, water, lightning and other environmentalconditions;• Any corrosion or paint defects including, but not limited to, corrosion from defects in non-Tesla
manufactured or supplied materials or workmanship causing perforation (holes) in body panels or
the chassis from the inside out;
• Surface or cosmetic corrosion causing perforation in body panels or the chassis from the outside in,such as stone chips or scratches;• Corrosion and paint defects caused by, due to, or resulting from accidents, paint matching, abuse,neglect, improper maintenance or operation of the vehicle, installation of an accessory, exposure tochemical substances, or damages resulting from an act of God or nature, fire, or improper storage;• Failure to contact Tesla upon discovery of a defect covered by this Tesla Parts, Body & Paint Repair
Limited Warranty; any repair, alteration or modification to covered Parts, or the installation or use of
any Parts or accessories, made by a person or facility not authorized or certified to do so;• Lack of or improper repair or maintenance, including use of non-genuine Tesla accessories or Parts;• Coverage under any other warranty or insurance;• Failure due to damage from off-road or marine use;
• Parts installed in vehicles for racing, competition or commercial use; and,• Charging equipment used for commercial purposes.

Tesla Parts, Body & Paint Repair Limited Warranty

4General Terms and Conditions
Exclusions
This Tesla Parts, Body & Paint Limited Warranty does not cover:• Parts not purchased directly from Tesla; and• Non-Tesla Parts including tires.
Although Tesla does not require you to perform all maintenance, service or repairs at a Tesla ServiceCenter or Tesla authorized repair facility, this Tesla Parts, Body and Paint Limited Warranty may bevoided, or coverage may be excluded, due to lack of or improper maintenance, installation, service orrepairs.

Your Rights Under Local Laws
This Tesla Parts, Body & Paint Repair Limited Warranty gives you specific contractual rights. Theserights do not substitute or affect any mandatory statutory rights under your local laws. This could meanthat you may have additional rights arising from your local laws including, but not limited to, any
mandatory statutory warranty rights.

5Tesla Parts, Body & Paint Repair Limited Warranty

Limitations and Disclaimers
THIS TESLA PARTS, BODY & PAINT REPAIR LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTYMADE IN CONNECTION WITH YOUR TESLA PARTS, USED PARTS, AND BODY AND/OR PAINTREPAIRS. All other implied or express warranties or conditions are disclaimed to the fullest extent
allowed by the law in your Warranty Region, including but not limited to, implied warranties andconditions of merchantability, fitness for a particular purpose, durability, or those arising out of a courseof dealing or usage of trade. Some Warranty Regions do not allow limitations on implied warranties orconditions and/or how long and implied warranty or condition lasts, so the above may not apply to you.
To the fullest extent allowable by your local law, a refund for the Part (Australia only), the performance ofnecessary repairs and/or replacement of new, reconditioned, or remanufactured Parts by Tesla for thecovered defect is the exclusive remedy under this Tesla Parts, Body & Paint Repair Limited Warranty or
any implied warranties. In the case of Used Parts, the Used Part will be inspected to determine thereason for failure, and if covered, the customer shall be provided with a replacement Used Part or arefund of the purchase price at the discretion of Tesla. To the maximum extent permissible under yourlocal law, liability is limited to the reasonable price for repair or replacement of the applicable Tesla Part,
not to exceed the manufacturer's suggested retail price and associated charges for labor, installation,removal, or towing (if applicable and not subject to exclusion). Replacement may be made with Parts oflike kind and quality, including non-original manufacturer's Parts, or reconditioned or remanufactured
Parts, as necessary and/or appropriate. Subject to local laws and regulations, the decision of whether torepair or replace a Part or to use a new, reconditioned or remanufactured Part will be made by Tesla, in
its sole discretion.
Tesla shall not be liable for any defects under this Tesla Parts, Body & Paint Repair Limited Warranty thatexceed the fair market value of the applicable Tesla part at the time immediately preceding thediscovery of the defect. In addition, the sum of all benefits payable under this Tesla Parts, Body & Paint
Repair Limited Warranty shall not exceed the price you paid for the applicable Tesla Part.
Tesla does not authorize any person or entity to create for it any other obligations or liability inconnection with this Tesla Parts, Body & Paint Repair Limited Warranty.
Subject to local laws and regulations, and to the maximum extent permissible under local law, Tesla
hereby disclaims any and all indirect, incidental, special and consequential damages arising out of, orrelating to, the Tesla Part, Body & Paint Repair, including, but not limited to, transportation to and from aTesla Authorized Service Center, loss of the Tesla Part or Used Part, including any connector or adapter,loss of vehicle value, loss of time, loss of income, loss of use, loss of personal or commercial property,
inconvenience or aggravation, emotional distress or harm, commercial loss (including but not limited tolost profits or earnings), towing charges, bus fares, vehicle rental, service call charges, gasolineexpenses, lodging expenses, damage to tow vehicle, and incidental charges such as telephone calls,
facsimile transmissions, and mailing expenses.
Subject to local laws and regulations, and to the maximum extent permissible under local law, the above
limitations and exclusions shall apply whether your claim is in contract, tort (including negligence andgross negligence), breach of warranty or condition, misrepresentation (whether negligent or otherwise),or otherwise at law or in equity, even if Tesla is advised of the possibility of such damages or suchdamages are reasonably foreseeable.
To obtain warranty service, you must notify Tesla within the applicable warranty period, and deliver thevehicle, at your expense (except where Tesla is obligated to undertake towing), during regular businesshours to a Tesla Service Center in your warranty region. The location of the nearest Tesla Service Center
may be obtained by visiting Tesla's website for your region. The location of Tesla Service Centers issubject to change at any time. The updated list of service centers is and will remain published on Tesla's
website for your region.
Some jurisdictions and/or local governments may require that tax be collected on warranty repairs.
Where applicable law allows, you are responsible for payment of these taxes.

Tesla Parts, Body & Paint Repair Limited Warranty

6Limitations and Disclaimers
Nothing in this Tesla Parts, Body & Paint Repair Limited Warranty shall exclude, or in any way limit,
Tesla’s liability for death or personal injury solely and directly caused by Tesla’s negligence, or that of its
employees, fraud or fraudulent misrepresentation, or any other liability to the extent the same is provenin a court of competent jurisdiction in a final non-appealable judgment and may not be excluded orlimited as a matter of local law.

7Tesla Parts, Body & Paint Repair Limited WarrantyDispute Resolution
To the fullest extent allowed by the law of your jurisdiction, Tesla requires that you first provide written
notification of any dispute related to this Tesla Parts, Body & Paint Repair Limited Warranty within areasonable time, and within the applicable coverage period specified in this Tesla Parts, Body & Paint
Repair Limited Warranty, and allow Tesla an opportunity to make any needed repairs before pursuing thedispute further. Please send written notification seeking dispute resolution to the address for yourregion as shown below:
Warranty Region

Contact Information

United States

Tesla, Inc.
Attention: Parts Warranty
P.O. Box 15430
Fremont, CA 94539
Phone: 1 877 79 TESLA (1 877 798 3752)

CanadaTesla Motors Canada ULC
1325 Lawrence Ave EastToronto, ON Canada M3A 1C6
Phone: 1 877 79 TESLA (1 877 798 3752)

MexicoTesla Automobiles Sales and Service Mexico S de RL de CV
Av. Paseo De La Reforma 404 Piso 13
Col. Juarez, Cuauhtemoc Distrito Federal 06600
Phone: 01 800 228 8145

Puerto Rico

Tesla Puerto Rico, LLC
381 Calle Juan Calaf
San Juan, Puerto Rico, 00918
Phone: 939 293 2738

Please include the following information:• Vehicle Identification Number (VIN) of your Tesla vehicle;• Tesla part (including connector or adapter) invoice date;• Your name and contact information;• Name and location of the Tesla Store and/or Tesla Service Center nearest to you or preferred byyou;• Description of the issue, concern, or dispute; and,• History of the attempts you have made with Tesla to resolve the concern, or of any repairs orservices that were not performed by Tesla.

Tesla Parts, Body & Paint Repair Limited Warranty8