CategoryKey Issue/Corresponding Social Issue

NeedO

Rpportunities

isks

2030 Goal and Relation to SDGs

Actions and KPIs for 2030 Goal

Social value

Improving labor

Sluggish labor productivity at

Increased organizational cohesivenessDecreased

Create solutions that enable anyone to

Number of Japanese SMEs using our business platform: over 1

creation throughproductivity at

Japanese SMEs

and employee motivation

organizational

move forward through our businessmillion companies

business

SMEs through DX

IT and DX at SMEs

Positive impact on brand reputation andcohesivenessplatform, which serves as a base forsales(Prevention of large-scale

Creating humanresources who canwork in a fun andsustainable management, primarily at

Increased sales

Shortage of IT engineers

Improved employee ob satisfactionjxSocial e pectations for increased

Improved labor productivity and value

productivity

creation

Gen Z,

quiring and retaining. Have ambassadors spread value awareness

Create a working environment where each1

organizational

individual embodies our mission, vision,cohesiveness (ifand values, leading to corporate growthphilosophy not put intoand personal ful

2. Conduct an engagement survey(engagement survey to be
conducted in FY2023; KPIs to measure engagement status topractice)emphasis on ob satisfaction)

talented human resources

Health management

Positive impact on brand reputation

Lowered employee
motivation/

jDX solutions based on the use of Chatwork

Decreased

Positive impact on ac

Change in worker values (*Our business platform refers to Chatwork and a suite of services related toSMEs

infectious diseases)

creative way

digitalization and DX, and help achieve

fillment

be established in the future)engagement

xSocial e pectations for theImproved employee engagement,

resolution of social issues

reduced turnoverReduced laborproductivity
Increased turnoverIssues related toEnsuring reliableenhancing value

quality as businesscreation

Quality assurance for IT services

Improved brand reputation
Decreased churn rate

infrastructure

Achieve and maintain reliability and system

reputation

uptime appropriate for social infrastructure

Increased churn rate

Positive impact on sales

infrastructure

Decreased brand

Reduced salesx
quality thatmeets the expectations of many users,
as well as e cellent product. IT service system uptime: 99.5% or higher on an ongoing

1basis2. Enhance organizational capacity for product development.

including SMEs

1

Build an organization that integrates development andoperations

2.

Establish a team dedicated toenhance

3.

Advanced

Information leakage andinformation

inappropriate use-Risk of operation

Establish and operate security infrastructure

stoppagesuitable for social infrastructure

security and

Risk of litigation andprivacy protection

damagesquality assurance andquality in the development process

Establish and invest in education and training programs. Under the supervision of the CEO, formulate security

1strategies in response to social conditions and businessstrategies related to information security, and enhance
security management throughout the entire company

2. Establish and operate an independent audit system toj

Ma or loss for brandmonitor security functions

reputation

3. Acquire and operate under SOC2, an international security
certification

Reduced sales

4. Major security incidents: 02, a cybersecurity complianceframework developed by the Association of International Certified
Professional Accountants (AICPA)*Service Organization Control Type

Achieving

Enhancement of corporate

Increased management efcorporategovernanceenhanced internal controls

governance thatficiency,-Implement highly effective corporate
governance that enables the Chatwork

Group to achieve dramatic growth andPositive impact on corporate value

drives corporate. Ensure the diversity of the board of directors (clarify
functions to be acquired by the board, disclose skill matrix,etc.)

1long-term corporate value enhancementxenhancement

through e ceptional value creation

value
enhancement

2. Enhance supervisory functions, etc. 

(at least 50% independent outside directors, increase
separation of supervisory and executive functions, establish
an internal audit office, evaluate board effectiveness,enhance disclosure of executive compensation)
3. Strengthen supervision of response to sustainability issues
and information disclosure (establish a Sustainability
Committee, disclose ES

Conducting

Compliance with laws andbusiness activities

regulations, respect for social

with integrity for all

norms

Positive impact on reputation
Creation of good relationships withstakeholders

Increased compliance

Provide an environment where each andrisks

every employee can take on the challenge

Negative impact on

stakeholdersPositive impact on organizational cultureorganizational cultureof achieving our mission with peace of mind
by creating an organization that practices"stay true to our team,customers, and society."
our value ofG information). Number of compliance issues: 0/year (target: consolidated1group)

2. Number of whistle-blowing cases (cases/year, monitoringindicator; target: consolidated group)
3. Compliance training participation rate: 100% (target:consolidated group)

financial competitivenessConducting

Increase in demand for theEnhanced non-sustainability

resolution of social issues throughthat supports sustainable growth

management tobusinessG evaluation

Improved ES

Relative decline in
non-financial
competitivenessIntegrate a sustainability perspective into. Establish sustainability management infrastructure with the1management and business activities, andcooperation of each division (assign a Chief Sustainability

have all e ecutives and employees helpOf

ficer, identify materiality, set goals and KPIs, disclose ESG
information, etc.)x

create a better society by pursuing ourachieve corporate

2. Conduct basic training on sustainability and ESG

mission and visionphilosophy

3. Implement training on Chatwork’s sustainability initiatives
for new employeesxBecoming aContinuous need for e cellent IT

trustworthy brandservicesand enhancing

Improved brand reputation
Positive impact on marketing andrecruitment

engagement
Enhanced relationship with stakeholders

Relative decline in

Create sustainable social value via co-businesscreation with stakeholders throughcompetitivenessphilosophy-based brand communication. Conduct survey on corporate brand recognition andreputation(survey to be conducted in FY2023; KPIs to be1

established in the future)(recognition,marketing,recruitment)

Diversity

Respect for diversity

management toachieve new value

Become an organization where diverse

Relative decline in

Be an organization in which diverse human

human resources can actively participate

competitiveness due toresources continue to create new value by

not being able to use

leveraging their strengths and individuality

Positive impact on innovativenesscreation
Improved organizational resilience

diverse humanresources. D&I training participation rate: Maintained
at 100% (target: consolidated group)1

2. Positive response rate to questions on employee awarenesssurvey such as "I think our organization accepts people
with diverse attributes and links them to organizational” 90%

strength :3. Parental leave utilization rate by gender: 100% for men,
100% for womenContribution toInternationallysolving global

recogni ed humansocial issues

rights standardszIncrease in demand forinternationally recognized humanrights

Secured social trust
Creation of an open workplace

Increased reputation

Achieve a culture and business activities

and compliance risks

that respect human rights, which arex. Human rights training participation rate: 100% by2024 (target: consolidated group)1

understood by all e ecutives andemployees

Managing energy

Response to climate change

Compliance with environmental laws andIncreased (short-term)

and addressing

issuesregulations

costs

Enhanced (medium- to long-term) service

Relative decline incompetitivenessbrand reputation

climate change

Positive impact on brand reputation
Positive impact on employee motivation

Achieve virtually zero CO2 emissions from
our Group's business activities by 2030

. Reduce CO2 emissions (Scopes 1 + 2) from Chatwork Group1business activities to net zero (t-CO2 )2. Use 100% renewable energy for electricity consumption(Scope 2) in the Chatwork Group’s business activities*Scope3 to be considered and disclosed in the future