SUPPORT WHEN YOU NEED IT
MINIMISE DISRUPTION AND IMPROVE CONTINUITYYOUR NEEDSRadio performance is critical for effective mission-critical operation.
Your users rely on their radios to be available and connected. Ensuring you havea plan in place to get uninterrupted communications is critical for a smoothrunning operation.
As technology evolves, hardware repair and technical support capabilities are some of
the critical service capabilities that are needed for your mission-critical communication
systems to work optimally. Maintaining and managing radios is vital to keep your radio
fleet up to date and secure.

INCREASING COMPLEXITY

59%

of radio managers cite increased programming
complexities as a major challenge1.

PERFORMANCE ISSUES

70%

of radio managers wait until something
breaks to perform maintenance1.

THE SOLUTION: SERVICE CAPABILITIESYou can rely on us to help you maximise the value of your radio investments with Essential ServicePackages. We bring a range of service capabilities that you can leverage to make sure your teamis always connected.

SOLUTION BRIEF ESSENTIAL SERVICES FOR ASTRO AND TETRA DEVICESDEVICE SERVICE PACKAGES*ESSENTIAL SERVICES AT-A-GLANCECUSTOMISED DEVICE SERVICES
Eg. Provisioning Services, Special Event Support, Accessories/batteries Coverage

8x5 SERVICE DESK
Centralised Support 8am to 5pm GMT+8; Mon-Fri
HARDWARE REPAIRS
1-way shipping included
ACCESS TO FIRMWARE

5Y ESSENTIAL

3Y ESSENTIAL

8x5 REMOTE TECHNICAL SUPPORTSoftware support
Radio programing tools support

CUSTOM SERVICES

Optional

5Y SUPPORT COVERAGE
Provides for a longer service coverage* Not applicable for ANZ

ACCESS TECHNICAL SUPPORT ANDSERVICE DESKOur experienced technologists are available
to help isolate and resolve issues by offering
8x5 over-the-phone service desk technicalconsultation. With an extensive knowledge
base, trained and certified technical engineers,
this team can and provide prompt resolution
to your technical device issues. At Motorola
Solutions, we understand the importanceof maintaining the radio fleet to its optimalperformance.That’s why we apply industryleading standards to record, monitor,
escalate and report technical service callsfrom our customers.

RELY ON HARDWARE REPAIRACCESS TO FIRMWARE

With state-of-the-art diagnostic equipment,
repair tools and replacement parts, yourradio fleet components are protected in theevent of an unexpected failure and are backin operation as soon as possible. Whenserviced, all radios are returned to you withoriginal factory specifications and updatedwith the latest firmware. Plus, our service
centers are certified to comply with ISO 9001,
ISO 14000, ATEX, IECEx and TIA ensuring thehighest quality repairs.

Ensure continuous security, performanceand enhanced functionality of your ASTRO
and TETRA devices. Our release software
updates and upgrades are certified andtested for you to download and install tomaintain maximum support coverage.

CUSTOM DEVICE SERVICES
We provide the flexibility to custom
build a suite of services to tailor fit toyour operational requirements. Pleasereach out to your sales representative
for more information.

FOR ASSURED MISSION CRITICAL PERFORMANCE

MANAGE PERFORMANCE

MANAGE COMPLEXITYMANAGE COSTSSuperior first responder experience with
up-to-date and fully operational radios

Maximise efficiency of maintaining your device
fleet while addressing technology evolution

Flexible service packages that help
with a more predictable cost model

MOTOROLA SOLUTIONS - YOUR TRUSTED PARTNER
We believe that our set of highly knowledgeable people with industry certifications and mission critical expertise, industry-leading ITIL process for centralised
service delivery and governance, and state-of-the-art tools allow us to provide superior Device Services that address your needs today and in the future.
Note 1: Please refere to www.motorolasolutions.com/content/dam/msi/docs/services/apx-survey-demand-gen-infographic.pdf

For more information, please visit www.motorolasolutions.com/deviceservices
Availability is subject to individual country law and regulations. All specifications shown are typical unless otherwise stated and are subject to change without notice.
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license.
All other trademarks are the property of their respective owners. ©2021 Motorola Solutions, Inc. All rights reserved. (10-21)