02-1609OFFICE(02)/42
28 March 2002
WORLD TRADE ORGANIZATION
WTO
Geneva
Vacancy Notice No.L03/02
The Secretariat of the WTO is seeking to fill a pos ition of Applications Trai ning and Support Specialist
in the Informatics Division to assist in technica l cooperation and capacity-building work pursuant to the
Doha Development Agenda.  This is a special contract position of limited duration and is subject to a fast-
track recruitment procedure as defined below.  A pplications from men and women are equally welcome.
TITLE AND GRADE: Applications Training and Support Specialist – Grade 81
STARTING SALARY: Approximately Swiss francs 97,300 net p.a.
OTHER CONDITIONS: In accordance with WTO Staff Regulations and Staff Rules and WTO
Pension Plan Regulations as applicable to fixed-term contracts for
functions of limited duration.
A package of expatriate benefits is available to staff recruited
internationally.
DATE OF ENTRY ON DUTY: The successful candidate will be expected to take up his/her duties by the
end of May 2002 at the latest.
TYPE OF APPOINTMENT: Fixed-term for one year.  Th e contract may be renewed subject to the fully
satisfactory performance of the incumbent and the continuing availabilityof funds.
GENERAL FUNCTIONS: Under the supervision of th e Director of the Division, the incumbent's
duties will include the following:
a) developing, writing and maintaining a complex set of computer
programs and applications to solve problems, automate
procedures and generally empower users and enhance
productivity;
b) participating in the definition of standard office packages and
proposing integrated automation procedures for producing WTO
documentation and administrative tasks;  analyzing andinterpreting user requests and evaluating various aspects of the
operational behaviour of standard software;  providing reports;
c) participating in the preparation of online web-based and
customized training material based on WTO needs and writing
and adapting documentation accordingly;  participating in thepreparation of advanced follow-up courses covering the specific
needs of the Organization for special projects;
d) in a formal classroom environment and within the established
calendar of EDP training activities, providing and lead custom-
tailored training on the Organization's standard office software to
                                                          
1The position may be offered at a lower grade if the selected candidate does not fully meet all the required qualifications.OFFICE(02)/42
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all WTO users (groups and one-to-one courses) in at least two of
the Organization's official languages;
e) providing expert assistance and advice to WTO users across all
Divisions for use of the standard office software and utilities and
providing procedural and methodological guidance to junior staff;
f) analyzing and solving problems relating to the usage of the
Organization's office technology software;  working with externalconsultants to resolve highly complex problems where required;
contacting and consulting technical support groups, user groups
and forums (through direct contact, the Internet, Bulletin Boards,
mailing lists, etc.) to solve problems, report or investigate bugs,
browse the FAQ, download files, white papers and conduct
research on special projects.
REQUIRED An appropriate qualification in informatics (university degree in computer
QUALIFICATIONS:  science or equivalent in technical training and experience) with at least
five years of relevant practical experience. Excellent knowledge of
microcomputer equipment and software (operating systems and
environments, wordprocessing, spreadsheet, database and other type ofapplications) including Internet t echnologies (Web development). Full
proficiency in PC office applica tion development technologies and
software tools and utilities.  Proven experience with VBA (Visual Basic
for Applications), scripting languages (VB script, Java script, PERL
REXX, Windows script languages).  Par ticularly, strong knowledge of the
interaction of operating systems and application software in the areas of
system registry, file management, data recovery, printers configurations,
security and anti-virus protection.
The person must also have:
a) extensive experience in PC software training, PC software
troubleshooting, PC development, installation and customization;
b) good organizational skills, availability and motivation;
c) ability to work with little supervision, under pressure, to undertake
research and to contribute as part of a team;
d) tact and discretion in contacts with  WTO staff and external persons.
LANGUAGES: Excellent English or French with a good knowledge of the other
language, including the ability to draft clearly, concisely, accurately and
to communicate orally and in written form in an articulate and persuasive
manner; knowledge of Spanish or additional languages would be an
asset.
APPLICATIONS:
 2The WTO is employing a fast-track process to fill the above post.  The
following special conditions therefore apply in this case and must be
strictly observed.
                                                          
          2Only applications from nationals of WTO Members will be accepted.    OFFICE(02)/42
     Page 3
a) Only  applications submitted on the WTO application form
available from the WTO website ( www.wto.org/vacancies ) will be
accepted.
b) Candidates must  indicate clearly in section 15 of the application
form the vacancy notice for which they are applying.
c) If a candidate is applying for more than one vacancy in this series,
a separate application form must  be used for each vacancy.
d) Candidates are kindly requested to refrain from enquiring about
progress of their application.
e) Completed forms should be submitted to the following address:
Director, Administ ration and General Services Division
(Human Resources Section)
WTOCentre William Rappard
154, Rue de Lausanne
CH-1211 Geneva 21
Switzerland
e-mail: recruitment@wto.org
Important : please take care to specify L03/02 in the subject box.
Applications will not be acknowledged. Only applicants possessing the
required qualifications will be taken into consideration.  Only successful
candidates will be notified of the outcome of the competition.
CLOSING DATE OF THIS
VACANCY NOTICE: 19 April 2002