03-6680  
          O F F I C E ( 0 3 ) / 9 7             1 9  D e c e m b e r  2 0 0 3  
 
WORLD TRADE ORGANIZATION  
 
WTO
 
 
Geneva  
 
Vacancy Notice No.L02/03  
  
 The Secretariat of the WTO is seeking to fill a position of Applications Training and Support Specialist 
in the Informatics Division to assist in technical  cooperation and capacity-building work pursuant to the 
Doha Development Agenda.  This is a special contract position of limited duration and is subject to a fast-
track recruitment procedure as defined below.  Appl ications from men and women are equally welcome. 
 TITLE AND GRADE: Applications Training and Support Specialist – Grade 7
1 
 
STARTING SALARY: Approximately Swiss francs 85,100 net p.a. 
 OTHER CONDITIONS: In accordance with WTO St aff Regulations and Staff Rules and WTO 
Pension Plan Regulations as applicable to fixed-term contracts for functions of limited duration. 
  A package of expatriate benefits is available to staff recruited 
internationally. 
 DATE OF ENTRY ON DUTY: The successful candidate will be expected to take up his/her duties by the 
end of March 2004 at the latest. 
 
TYPE OF APPOINTMENT: Fixed-term for one year.  The contract may be renewed subject to the fully 
satisfactory performance of the incu mbent and the continuing availability 
of funds. 
 GENERAL FUNCTIONS: Under the su pervision of the Director of the Division, the incumbent's 
duties will include the following: 
 
a) developing, writing and maintaining a complex set of computer 
programs and applications to solve problems, automate procedures and generally empower users and enhance 
productivity; 
b) participating in the definition of standard office packages and 
proposing integrated automation procedures for producing WTO documentation and administrative tasks;  analyzing and interpreting user requests and evaluating various aspects of the operational behaviour of standard  software;  providing reports; 
c) participating in the prepara tion of online web-based and 
customized training material based on WTO needs and writing and adapting documentation accordingly;  participating in the preparation of advanced follow-up courses covering the specific needs of the Organization for special projects; 
                                                           
 1The position may be offered at a lower grade if the selected candidate does not fully meet all the required qualifications.  OFFICE(03)/97 
Page 2 
 
 
 d) in a formal classroom environment and within the established 
calendar of EDP training activities, providing and lead custom-
tailored training on the Organization's standard office software to all WTO users (groups and one-to-one courses) in at least two of the Organization's official languages; 
e) providing expert assistance and advice to WTO users across all 
Divisions for use of the standard office software and utilities and 
providing procedural and methodologi cal guidance to junior staff; 
f) analyzing and solving problems relating to the usage of the 
Organization's office technology software;  working with external consultants to resolve highly complex problems where required;  contacting and consulting techni cal support groups, user groups 
and forums (through direct contact, the Internet, Bulletin Boards, 
mailing lists, etc.) to solve problems, report or investigate bugs, browse the FAQ, download fil es, white papers and conduct 
research on special projects. 
 
REQUIRED An appropriate qualification in in formatics (university degree in computer 
QUALIFICATIONS: science or equiva lent in technical training and experience) with up to five 
years of relevant practical e xperience. Excellent knowledge of 
microcomputer equipment and software (operating systems and environments, wordprocessing, spreadsh eet, database and other type of 
applications) including Internet te chnologies (Web development). Full 
proficiency in PC office applicati on development technologies, Software 
deployment tools (through MSI/GPOs), software tools and utilities.  Proven experience with VBA (Visual Basic for Applications), scripting 
languages (VB script, Java script, PERL REXX, Windows script 
languages).  Particularly , strong knowledge of the in teraction of operating 
systems and application so ftware in the areas of system registry, file 
management, data recovery, printer conf igurations, security and anti-virus 
protection.   
   The person must also have: 
a) extensive experience in PC so ftware training, PC software 
troubleshooting, PC development, installation and customization; 
b) good organizational skills, avai lability and motivation; 
c) ability to work with little supervision, under pressure, to undertake 
research and to contribut e as part of a team; 
d) tact and discretion in c ontacts with WTO staff and external persons. 
 
LANGUAGES: Excellent English or French  with a good knowledge of the other 
language, including the ability to draft clearly, concisely, accurately and to communicate orally and in written fo rm in an articulate and persuasive 
manner; knowledge of Spanish or ad ditional languages would be an 
asset.             OFFICE(03)/97 
        Page 3  
 
APPLICATIONS:
 2 The WTO is employing a fast-track process to fill the above post.  The 
following special conditions therefore apply in this case and must be 
strictly observed. 
 
a) Only  applications submitted on the WTO application form 
available from the WTO website ( www.wto.org/vacancies ) will be 
accepted. 
b) Candidates must  indicate clearly in section 15 of the application 
form the Vacancy Notice No.L02/03. 
c) Candidates are kindly requested to refrain from enquiring about 
progress of their application.  
d) Completed forms should be submitted to the following address:  
 Director, Administration and General Services Division 
 (Human Resources Section)   WTO 
 Centre William Rappard 
 154, Rue de Lausanne   CH-1211 Geneva 21  Switzerland   e-mail: humanresources@wto.org
 
  
Applications will not be acknowledged.  Only applicants possessing the 
required qualifications will be taken into consideration.  Only successful 
candidates will be notified of the outcome of the competition.  
 
CLOSING DATE OF THIS 20 January 2004  
VACANCY NOTICE: No applications will be considered after this date  
                                                           
          2Only applications from nationals of WTO Members will be accepted. 
 
L003 EDPDIVIS