06-0609  . /.       OFFICE(06)/17      14 February 2006 
 
 
WORLD TRADE ORGANIZATION  
 
WTO
 
 
Geneva  
 
Vacancy Notice No. 560  
  The Secretariat of WTO is seeking to fill two positions of Computer System Support Specialists in the 
Informatics Division. Serving staff members interested in this position are also invite d to apply.  The WTO is 
an Equal Opportunities Employer. 
 TITLE AND GRADE: Com puter System Support Specialist  – Grade 6
1 
 STARTING SALARY: Approximately
 Swiss francs 79,790 net p.a. 
 
OTHER CONDITIONS: In accordance with WTO Regulations and Staff Rules and WTO Pension 
Plan Regulations. 
  A package of expatriate benefits is available to staff recruited internationally.  TYPE OF APPOINTMENT: Fixed-term for two years with possibility of extension. 
 
GENERAL FUNCTIONS:         Under the general guida nce and supervision of an IT Support Officer in the  
                                                    Division, the incumbent will perform the following duties : 
      
Responsible for configuring Windows 2000 and Windows XP on the 
various models of desktops and laptops used at WTO. This task entails 
preparing and maintaining ghost images for all desktop and laptop models; 
 
Responsible for the installation, ma intenance and upgrade of software 
products used for Anti-Virus protection. It involves the monitoring and ensuring the latest virus signatures are being distributed to all workstations 
in WTO;  
 Attend helpdesk calls, troubleshooting and problem solving of level 1 and 
level 2 problems for desktops, laptops, printers and other peripheral equipment. Deploy desktops and lapt ops using Ghost images and MS Active 
directory; 
 Configure and train WTO users on the use of Remote Dial-in facilities and    Outlook Web Access services;  Provide assistance in implementing desktop security related aspects and 
suggest methods for improving efficiency in desktop environment; 
 Prepare and maintain appropriate documentation for users on Desktop configuration, software installati on procedures and Dial-up facilities. 
Assist Conference Office with the preparation of meeting rooms for Power 
point presentations, support for videoconferences and Research, test and 
                                                           
1 The posts may be offered at a lower grade if the select ed candidates do not fully meet all of the required 
qualifications.  OFFICE(06)/17 
Page 2  
 
evaluate new hardware and software  products and solutions, and provide 
recommendations. Attend technical briefings  and keep up to date with fast 
moving technological changes through self training in order to provide suitable solutions and technical support. 
REQUIRED 
QUALIFICATIONS: A Secondary School certificate and / or equivalent technical school or 
proven expertise relevant to the special ized requirements of the position. At 
least eight years of relevant and pr ogressively responsible experience 
pertinent to the functions described abov e or advanced training with at least 
six years' experience in the informatics field. Specialized training in 
informatics as well as proven expertise in Desktop configuration and 
support. 
Good knowledge on Anti-Virus software, Remote Access services, IBM 
compatible PCs, HP laser printers, Windows operating systems and troubleshooting of Desktops / Laptops  and other peripheral equipment. 
LANGUAGES: Proficiency in English or French. A good working knowledge of an 
additional working language is desirable. 
 
APPLICATIONS2: Please use the online application form which may be downloaded from the 
WTO website –  www.wto.org  – under "vacancies".  If you are unable to 
download the application form, please send an e-mail or fax to the Human 
Resources Division requesting the form.  A completed form may also be 
submitted to the following address: 
 
Director Human Resources Division 
WTO 
Centre William Rappard 154, rue de Lausanne 1211 Geneva 21 Switzerland  
 E-mail:  humanresources@wto.org
  Fax:  +41-22-739 5772 
Please do not send your application via multiple routes.  It is not necessary 
to follow your application up with copies of qualifications, previous employment contracts, entire publications, etc. 
Candidates must  indicate clearly in section 15 of the application form the 
Vacancy Notice No.560. 
   Applications will not be acknowledged.  Only applicants possessing the 
required qualifications will be  taken into consideration.  Only the successful 
candidate will be notified of the outcome of the competition. 
 
  Candidates are kindly requested to refrain from enquiring about progress of 
their application.  
 CLOSING DATE OF THIS VACANCY NOTICE: 14 March  2006  
  No applications will be considered after this date. 
 
  The WTO is a non smoking environment 
                                                           
2 Only applications from nationals of WTO Members will be accepted. 
625, 626