06-0867           O F F I C E ( 0 6 ) / 3 9  
          28 February 2006  
WORLD TRADE ORGANIZATION 
 
WTO
 
 
Geneva  
 
Vacancy Notice No. 561  
 
The Secretariat of the WTO is seeking to fill a position of Applications Support Assistant in 
the Informatics Division. Serving staff members inter ested in this position are also invited to apply. 
The WTO is an Equal Opportunities Employer. 
 
TITLE AND GRADE: Applications Support Assistant – Grade 51 
 
STARTING SALARY:  
OTHER CONDITIONS: 
    TYPE OF APPOINTMENT: 
 
GENERAL FUNCTIONS: Approximately Swiss Francs  71,000 net p.a. 
 
In accordance with WTO Staff Regulations and Staff Rules and 
WTO Pension Plan Regulations. A package of expatriate benefits is available to staff recruited 
internationally.  Fixed-term contract for two years, with possibility of extension. 
 
Under the general guidance a nd supervision of the Office 
Technologies and Training Officer, the incumbent will be assigned the following duties: 
 (a)  Provide expert assistance and advice to WTO users across 
all Divisions for use of the standard WTO software (Level 
3 support).   Analyse and solve problems relating to the usage of the Organization's Office technology software, hardware and the preparation of WTO official 
documentation.  Recover corr upted data and operate the 
CDROM, DVD and Scanner machines and specialized software; 
 (b)  Provide custom-tailored training on the Organization's 
standard office software to new WTO users (one-to-one 
courses) in at least two of the Organization's official languages. 
 (c)  Assist in the analysis, t esting and evaluation of new 
software, printers, scanners and provide recommendations. 
 (d)  Help with the prepare and updating of appropriate 
technical documentation for users on Standard WTO 
applications. 
                                                           
 1 The position may be offered at a lo wer grade if the selected candidate does not fully meet all the required 
qualifications. OFFICE(06)/39 
Page 2  
 
 (e)  Contact and consult technical support groups, user groups 
and forums (through direct contact, the Internet, BBSs, etc.) to solve problems, report or investigate bugs, browse 
the FAQs, download files, white papers and conduct 
research on special projects. 
 (f) Act as backup of the HelpDesk operator:   Respond to 
requests for support calls on th e telephone and email and 
record them in the Help Desk Application.  Determine level of priority and criticality before dispatching to the appropriate groups.   Perform the tasks of librarian to the 
three complete collection of software, support and 
development CD ROM library. 
 (g) Participate in the preparation of Training material (for 
courses material and electronic guidelines/ documentation 
for the Intranet.  Also participate in some automation work. Consult with technical groups to solve problems, download system files, patches, utilities and obtain 
knowledge articles for problem solving. 
REQUIRED 
QUALIFICATIONS: A Completed secondary education and specialized technical 
qualification in informatics or equivalent working experience (at 
least five years). 
 Excellent experience in PC office application and software tools 
and utilities (operating systems and environments, word 
processing, spreadsheet, database and other type of applications including Internet technologies).  Particularly, strong knowledge of the interaction of operating syst ems and application software in 
the areas of file management, data recovery. 
 The person must have:  i) Proven experience in PC software 
troubleshooting, one-to-one instruction, customization and testing;  
ii)  good organizational skills, ava ilability and motivation;  iii)  
ability to work under pressure, with little supervision, to undertake research in solving problems and to  work as part of a team;  iv)  
professional and tactful contacts with WTO PC users and external persons. 
LANGUAGES: Excellent knowledge of Englis h (drafting, spelling skills) and good 
knowledge of French. 
 
APPLICATIONS
1: Please use the online application form which may be downloaded 
from the WTO website –  www.wto.org  – under "vacancies".  If 
you are unable to download the application form, please send an 
e-mail or fax to the Human Resources Division requesting the form.  A completed form may also be submitted to the following address: 
                                                           
1 Only applications from nationals of WTO Members will be accepted. 
612 OFFICE(06)/39 
Page 3 
 
 
 Director  Human Resources Division  WTO  Centre William Rappard  154, rue de Lausanne 
 1211 Geneva 21 
 Switzerland  
 E-mail:  humanresources@wto.org
 Fax:  +41-22-739 5772 
 Please do not send your application via multiple routes.  It is not 
necessary to follow your application up with copies of 
qualifications, previous employment contracts, entire publications, etc. 
 Candidates must  indicate clearly in section 15 of the application 
form the Vacancy Notice No. 561. 
  
 Applications will not be acknowledged.  Only applicants 
possessing the required qualifica tions will be taken into 
consideration.  Only the successful  candidate will be notified of the 
outcome of the competition. 
 
 Candidates are kindly requested to refrain from enquiring about 
progress of their application.
 
 CLOSING DATE OF THIS 28 March 2006 
VACANCY NOTICE:   No applications will be considered after this date. 
   
   The WTO is a non smoking environment