OFFICE(1 6)/99 
16-6025 
 
 
The recruitment policy of the WTO is to seek to attract and retain staff members  
offering the highest standards of competence, efficiency and integrity.  
As an Equal Opportunities Employer, the WTO gives full regard to merit and div ersity.  
______________________________________________________________________  
 
Vacancy Notice No.:  EXT/F/16 -78  Issued on:  3 November  2016  
 
Title:   System s and Operations Engineer  Application Deadline (CET):  1 December 
2016  
 
Grade:   6 
 Division:   Information Technology Solutions  
(371) 
Contract Type:   Fixed -term 
 
Starting Salary:   CHF 83,548  net per annum  
(approximate)  Duration:   Two years with the possibility of 
extension  
 
Other 
Conditions:  In accordance with WTO Staff Regulations and Staff Rules a nd WTO Pension Plan 
Regulations.  
The World Trade Organization offers an attractive compensation package 
including an annual net salary (subject to mandatory deductions for pension 
contributions and health insurance), dependency benefits, pension plan, heal th 
insurance scheme, separation grant, and 30 days annual leave.  Benefits for 
internationally recruited staff may include travel and removal expenses on 
appointment and separation, installation grant, education grant, rental subsidy, 
and home leave.  
Additi onal information on the compensation package is provided on the 
WTO website:  
http://www.wto.org/english/thewto_e/vacan_e/comp_package_e.pdf . 
 
 
The Secretariat of the WTO is see king to fill a position of Systems and Operations 
Engineer  in the  Systems and Operations Section of the Information Technology  
Solutions Divis ion. 
 
General Functions  
 
WTO's data centre is located on its premises and consists of 60 physical servers and arou nd 100 
virtual servers. Enterprise storage solutions are based on NAS and DAS. The Systems and 
Operations Section is responsible for support and operations of this environment and is handling 
all 2nd level support with occasional evening and weekend work w ithin agreed maintenance 
windows. The Section is responsible for 800 desktop and 300 virtual desktop related tasks of 
imaging, application packaging and deployment including update of these client environments.  
 
Reporting to the Chief, Systems and Operatio n Section, the Systems and Operations Engineer will 
undertake the following responsibilities:  
 
1. Service owner of at least one of these  critical infrastructure service s:  
a) Desktop and Laptop  standardisation and image building  for standard users, kiosks,  and training  
facilities . b) Application packaging , desktop, laptop and application distribution on SCCM as an 
outsourced service using an external service provider.  
 
2. Coordinate implementations; guarantee availability and capacity; create documentation and 
standard operating procedures for this service(s) including disaster recovery procedures.  
The incumbent should also serve as a ba ckup service owner for other infrastructure services (Data 
Centre  server hardware , VDI).  
 OFFICE(16 )/99 
 
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3. Assist in the day -to-day opera tions of the infrastructure covering  monitoring, pro -active 
maintenance, problem solving, providing 2nd level support by responding to incident and change 
requests, coordinat ing 3rd level support within existing support contracts as well as assisting in the 
optimisation of existing services.  
The incumbent, after a short integration period will be required to work independently and assume 
the assigned responsibilities. This will require regular interaction with IT Service Desk and other 
sections within the I TSD. 
 
4. Assist the other System and Operation Engineers and Project Managers within the Section 
on specific tasks assigned related to Infrastructure projects .   
 
5. Assist in the execution of security response actions.   This occasionally requires to work  
outside office hours.   
 
6. Perform any other task within the Section to contribute to the work plan of the Section.  
  
 
REQUIRED QUALIFICATIONS  
 
Education:  
 
In addition to a basic university degree , theoretical knowledge and/or proven professional 
experti se equivalent to an advanced university degree level in Computer S cience , Mathematics, 
Engineering  or a related discipline  is required .   
 
Knowledge and Skills:  
 
Excellent knowledge and experience in at least two of the following areas at the level of an  
enterprise environment of similar size as described under General Functions , ideally with a 
recognised certification ; and basic knowledge and experience in the other areas : 
- Microsoft SCCM infrastructure for image building, application distribution, Micros oft and third 
party updates with Shavlik.  
- Image building Windows 7 and Windows 10  desktops and laptops  for distribution in SCCM . 
- Application packaging for distribution in SCCM (both pure MSI and App -V based) . 
- XenDesktop infrastructure for VDI. Golden  image building, VDI client assignment, monitoring and 
reporting.  
 
Good working knowledge of  the following areas : 
- Microsoft Active Directory: account, OU and GPO management . 
- LAN/WAN and Internet technologies  as well as TCP/IP protocol . 
- Windows7 and W indows10 . 
- ITIL processes especially Incident, Change and Problem Management . 
 
The incumbent must have the a bility to prioritize and execute tasks in a demanding situation and 
make sound decisions.  He/she must be capable of  working under stress and in an autono mous 
manner .   
 
The following interpersonal capabilities are required: ability to present technical facts to 
knowledgeable specialised audiences; to persuade others to a point of view using fact s; to 
establish and maintain good working  relationships  with colleagues ; to communicate information in 
a clear way;  to  make technical presentations ; to work as a member of a team, while working 
independently to achieve his/her objectives.   
 
Work Experience:  
 
At least two years  experience  pertinent to the func tions and the size  of Operations  described under 
"General Functions ". 
 
Languages:  
 
Excellent  knowledge of English, including the ability to write accurately and concisely 
(documentation, procedures, processes) and make presentations  if requested .  A good k nowledge 
of French  will be considered as an advantage.  OFFICE(16 )/99 
 
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Additional Information:  
 
Only applications from nationals of WTO Members will be accepted.  
 
The WTO may use various communication technologies such as video or teleconference for the 
assessment and ev aluation of candidates. The recruitment process may also involve the use of 
various forms of testing, assessment centres, interviews and reference checks.  
 
Candidates not selected whose performance in the selection process nevertheless shows them to 
be sui table for a similar position may be kept on a roster for up to 1 8 months, and may 
subsequently be called upon as and when the need arises for additional resources.  
______________________________________________________________________  
APPLICANTS MAY BE REQ UIRED TO SIT A WRITTEN EXAMINATION  
______________________________________________________________________  
APPLICANTS WILL BE CONTACTED DIRECTLY IF SELECTED FOR AN INTERVIEW  
______________________________________________________________________  
Please note that all candidates must complete an o nline application  form.  
To apply, please visit the WTO's E -Recruitment website at: https://erecruitment.wto.org . 
The system provides instructions for online application procedures.  
 
All applicants are encouraged to app ly online as soon as possible after the vacancy has  
been posted and well before the closing date – Central European Time (CET) –  
stated in the vacancy announcement.  
 
PLEASE NOTE THAT APPLICATIONS RECEIVED AFTER THE  
CLOSING DATE WILL NOT BE ACCEPTED  
 
The W TO is a non -smoking environment.