OFFICE( 19)/90 
19-6986 
 
 
The recruitment policy of the WTO is to seek to attract and retain staff members  
offering the highest standards of competence, efficiency and integrity.  
As an Equal Opportunities Employer, the WTO gives full regard to merit and diversity.  
______________________________________________________________________  
 
Vacancy Notice No.:  EXT/F/19 -66 Issued on:  24 October 2019  
 
Title:  Business Analyst/Business Manager  Application Deadline:  21 November 2019  
 
Grade:  8 
 Division:  Languages, Documentation and 
Information Management  
 Contract Type:  Fixed -term 
 
Starting Salary:  CHF 113,63 9 net per annum  
(approximate)  Duration:  Two years with the possibility of 
extension  
 
Other 
Conditions:  In accordance with WTO Staff Regulations and Staff Rules and WTO Pension Plan 
Regulations.  
The World Trade Organization offers an attractive compensation package including 
an annual net salary (subject to mandatory deductions for pension contri butions 
and health insurance), dependency benefits, pension plan, health insurance 
scheme, separation grant, and 30 days annual leave.  Benefits for internationally 
recruited staff may include travel and removal expenses on appointment and 
separation, insta llation grant, education grant, rental subsidy, and home leave.  
Additional information on the compensation package is provided on the 
WTO website:  
https://www.wto.org/english/thewto_e/vacan_e/compensation_e.htm  
 
 
The Secretariat of the WTO is seeking to fill a position of Business Analyst/Business 
Manager in the Languages, Documentation and Information Management Division . 
 
The Languages, Documentation and Information Management Division (LDIMD) , 
comprised of over 140 staff members, provides in three complementary areas :  
 
- Translation, interpretation for meetings, and other such services;  
- document management including graphic design, pr inting and physical dissemination of 
documentation and publications ; and  
- information management, including the management of records and preservation of 
archival materials; the management of official documents, notifications and 
correspondence; and libra ry services for access to a wide range of electronic and print 
resources . 
 
 
General Functions  
 
Reporting to the Director of the Division, the incumbent is responsible for the following functions:  
 
1. Act as a liaison among stakeholders in order to elicit, analyse, communicate and validate 
requirements for changes to business processes, services and information systems. Analyse, plan 
and manage definition of business requirements. Develop clear and concise requirement 
specifications, document business functi ons and processes flow. Build the expertise in the 
Languages, Documentation and Information Division (LD IMD) business rules and processes overall.  
 
2. Re-engineer the processes for optimization where applicable in collaboration with product 
owners and busi ness users to maximize applications' usage as required. Analyse how changes can 
OFFICE( 19)/90 
 
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  improve performance - balancing what’s technologically feasible, financially sustainable and 
functionally reasonable.  
 
3. Work closely with the LDIMD director and managers to g ain stakeholders' consensus. Assist 
business users and business units to agree on the best overall solution for the organization through 
an evaluation of the advantages/disadvantages of each solution and facilitate collaboration with the 
Information Techno logy Solutions Division (ITSD)  to implement the chosen solutions.  
 
4. Follow IT projects throughout the project life -cycle and ensure that projects' outputs meet 
intended business outcomes. This includes monitoring of the project and creating project 
documentation. Define change strategy and assess risks. Plan and organize product implementations 
and roll -outs, review the overall implementation and integration of requirements, and support user 
acceptance testing.  
  
5. Work closely with the IT d evelopment team in ITSD to document and translate business 
requirements to technical requirements for LDIMD's applications.  
 
6. Identify the training and change implications of the new solutions to ensure users are 
adequately prepared. Communicate changes  to all stakeholders. Assist in developing training 
materials, preparing presentations and provide training to users if required.  
 
7. Provide ongoing user support, including troubleshooting and resolution of more complex 
system issues.   
 
 
REQUIRED QUALIF ICATIONS  
 
Education:  
 
Advanced university degree (Master’s degree or equivalent degree) in computer science, information 
technology, IT engineering or knowledge/information management. Alternatively, a first -level 
university degree with proven additional p rofessional expertise equivalent to a relevant advanced 
university degree could be considered.  
 
Knowledge and Skills:  
 
Technical knowledge and skills:  
 
Expertise in Business and Systems Analysis with ability to translate business needs into software 
techno logy and organizational solutions.  
Expertise in Project Management, including the ability to manage several projects in parallel.  
Excellent analytical, facilitation, elicitation and troubleshooting skills with aptitude and sound 
judgment for creative prob lem solving.  
Strong ability to synthesize complex or diverse information and to decompose problems into 
manageable components to facilitate identification of solutions.  
Knowledge of the following domains would be an advantage: software design and developme nt, data 
migration and manipulation and software development life -cycle process.  
Skills and experience in SQL, databases and relational data models would be an asset.  
 
Behavioural skills:  
 
Proven organizational and time management skills and ability to manage multiple tasks with 
competing priorities in a dynamic environment and to work under pressure.  
Excellent communication and presentation skills, including the ability to clearly articulate messages 
and tailor communication to a variety of a udiences, such as management, key stakeholders, end -
users, developers, and others.  
Ability to think out -of-box, influence/convince others and stimulate continuous process 
improvement.  
Excellent relationship building and interpersonal skills with the abil ity to maintain effective 
partnerships and working relations in a multi -cultural environment with sensitivity and respect for 
diversity.  
Ability to face and cope with conflict situations.  OFFICE( 19)/90 
 
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  Ability to work independently, learn fast, being proactive, curious  and adapt to different 
environments.  
 
 
Work Experience:  
 
A minimum of 5 years of relevant experience including demonstrated professional experience in  
Business/Systems Analysis, Project Management as well as Applications Lifecycle Management, with 
a significant portion in a role in direct relation with business partners, preferably in an International 
Organization.  
 
Of the minimum 5 years' relevant experience, a minimum of 3 years' experience in performing 
business analysis and following projects through out project life -cycle (analysis through 
implementation).  
 
Languages:  
 
Excellent level of English, both spoken and written is required. Working knowledge of French or 
Spanish would be an advantage.  
 
English language is required at a level corresponding or equivalent to a minimum of C1 according to 
the Common European Framework of Reference for Languages (CEFR)). Shortlisted candidates will 
be assessed on their language skills as part of the selection process and may be asked to provide 
proof of their language skills under a recognized framework (e.g. CEFR, IELTS, UN Language 
Proficiency Exam, etc.)  
 
Additional Information:  
 
The position may be offered at a lower grade if the selected candidate does not fully meet all the 
required qualifications.  
 
Only applications from nationals  of WTO Members will be accepted.  
 
The WTO may use various communication technologies such as video or teleconference for the 
assessment and evaluation of candidates. The recruitment process may also involve  the use of 
various forms of testing, assessment centres, interviews and reference checks.  
 
Candidates not selected whose performance in the selection process nevertheless shows them to be 
suitable for a similar position may be kept on a roster for up to 12 months, and may subsequently 
be called upon as and when the need arises for additional resources.  
______________________________________________________________________  
APPLICANTS MAY BE REQUIRED TO SIT A WRITTEN EXAMINATION  
_____________________________ _________________________________________  
APPLICANTS WILL BE CONTACTED DIRECTLY IF SELECTED FOR AN INTERVIEW  
______________________________________________________________________  
Please note that all candidates must complete an o nline application  form.  
To apply, please visit the WTO's E -Recruitment website at: https://erecruitment.wto.org . 
The system provides instructions for online application procedures.  
 
All applicants are encouraged to apply online as soon as possible after the vacancy has  
been posted and well before the closing date – Geneva (Switzerland) time –  
stated in the vacancy announcement.  
 
PLEASE NOTE THAT APPLICATIONS RECEIVED AFTER THE  
CLOSING DATE WILL NOT BE ACCEPTED  
 
The WTO is a non -smoking environment.