G/TBT/N/MEX/450  
7 March 2019  
(19-1405) Page: 1/2 
Committee on Technical Barriers to Trade  Original:  Spanish  
 
  
NOTIFICATION  
The following notification is being circulated in accordance with Article 10.6.  
 
1. Notifying Member : MEXICO  
If applicable, name of local government involved (Articles 3.2 and 7.2):   
2. Agency responsible : Secretaría de Economía  (Ministry of the Economy)  
Name and address (including telephone and fax numbers, email and website 
addresses, if available) of agency or authority designated to handle comments 
regarding the notification shall be indicated if different from above:  
Comité Consultivo Nacional de Normalización de la Secretaría de Economía , CCONNSE 
(National Advisory Committee on Standardization of the Ministry of the Economy)  
located on Calle Pachuca Col . Condesa, Demarcación territorial  
Cuauhtémoc, CP. 06140, Ciudad de México  
Tel.: 57 29 61 00, Ext. 43219 and 43235  
Email:  
sofíapacheco@economia.gob.mx  and consultapublica@economia.gob.mx  
3. Notified under Article 2.9.2 [X], 2.10.1 [ ], 5.6.2 [ ], 5.7.1 [ ], other:   
4. Products covered (HS or CCCN where applicable, otherwise national tariff 
heading . ICS numbers may be provided in addition, where applicable) : 
Information and communication technology products  
5. Title, number of pages and language(s) of the notified document : Proyecto de 
Norma Oficial Mexicana PROY -NOM-227-SCFI-2017, Estandarización de los servicios de 
llamadas de emergencia a través del número único armonizado 9 -1-1 (nueve, uno, uno)  
(Draft Mexican Official Standard PROY -NOM-227-SCFI-2017: Standardization of 
emergency call services through the single harmonized number 9 -1-1 (nine, one, one)).  
6. Description of content : This dr aft Mexican Official Standard establishes the parameters 
for the organization, infrastructure, technology, human resources, operations, 
assessment and regulatory framework of state and municipal emergency call centres.  
7. Objective and rationale, includin g the nature of urgent problems where 
applicable : This draft Mexican Official Standard establishes regulatory, technical and 
administrative criteria regarding how states and municipalities should run their 
emergency call centres using the single harmonized  number 9 -1-1 (nine, one, one) . The 
criteria fall into the following categories:  
1. Organization : the operational structure required in emergency call centres for 
optimal coordination with the agencies and authorities responsible for handling 
emergencies.  
2. Infrastructure : standards, with required minimums and maximums, for strategic 
facility development in the emergency call centres.  G/TBT/N/MEX/450  
- 2 - 
  3. Technology : systems and technological infrastructure required in emergency call 
centres for optimal coordination with the agen cies and authorities responsible for 
handling emergencies.  
4. Human resources : profiles, job descriptions, training programmes ; the specific 
knowledge and skills required of operators, supervisors and dispatchers involved 
in handling calls at the emergency ca ll centres.  
5. Operations : standardized protocols and characteristics and/or specifications for 
the process of receiving, dispatching and handling emergency calls.  
6. Assessment : assessment mechanisms for measuring the effectiveness of 
emergency call centres and  the time spent handling emergency calls and 
processing information ; indicators to be used by emergency call centres to 
measure compliance with the criteria found in this draft Mexican Official Standard.  
7. Regulatory framework : cooperation agreements for a c oordinated response by 
the authorities involved in handling emergencies ; mechanisms and requirements 
for implementation of the New Criminal Justice System.  
8. Relevant documents:  
• Mexican Official Standard NOM -008-SCFI-2002,  Sistema General de Unidades de 
Medida , published in the Official Journal on 2 7 November 2 002. 
• Mexican Official Standard NOM -001-SEDE -2012,  Instalaciones Eléctricas 
(utilización) , published in the Official Journal on 2 9 November 2 012. 
9. Proposed date of adoption : To be determined  
Proposed date of entry into force : 60 calendar days after its publication in the Official 
Journal as a final standard  
10. Final date for comments : 22 April 2 019 
11. Texts available from : National enquiry point [X] or address, telephone and fax 
numbers an d email and website addresses, if available, of other body:  
Secretaría de Economía  (Ministry of the Economy)  
Dirección General de Normas  (Directorate -General of Standards)  
Tel.: (+52) 55 5729 9100, Ext. 43244  
Fax: (+52) 55 5520 9715  
Website:  
http://www.economia.gob.mx/comunidad -negocios/normalizacion/catalogo -mexicano -
de-normas  
Email:  
normasomc@economia.gob.mx /sofia.pacheco@economia.gob.mx /jose.ramosr@economi
a.gob.mx  
 
Text available at:  
http://www.dof.gob.mx/nota_detalle.php?codigo=5550804&fecha=21/02/2019  
https://members.wto.org/crnattachments/2019/TBT/MEX/19_1213_00_s.pdf