Reference number  
DRS 355: 2017  
 
© RSB 2017  
 
 RWANDA 
STANDARD  DRS 
355 
 
First e dition  
2017 -mm-dd 
 
Cosmetology and wellness for beauty 
salons  — Requirements  
 
  DRS 355: 2017  
©RSB 2017 All rights reserved                  ii 
 
 In order to match with technological development and to keep continuous progress in industries, 
Standards are subject to periodic review. Users shall ascertain that they are in possession of the latest 
edition  
 
 
 
 
 
 
 
 
 
 
© RSB 2017  
All rights reserved. Unless otherwise specified , no part of this publication may be reproduced or utilized 
in any form or by any means, electronic or mechanical, including photocopying and microfilm, without 
prior written permission from R SB. 
Requests for permission to reproduce this document should be  addressed to  
Rwanda Standards  Board  
P.O Box 7099 Kigali -Rwanda  
KK 15 Rd, 49  
Tel. +250 252 586103/582945  
Toll Free: 3250  
E-mail: info@rsb.gov.rw  
Website: www.rsb.gov.rw   DRS 355: 2017  
iii                 ©RSB 2017  All rights reserved  
 
 Contents  Page 
Foreword  ................................ ................................ ................................ ................................ ............................  iv 
1 Scope  ................................ ................................ ................................ ................................ ......................  1 
2 Normative references  ................................ ................................ ................................ ............................  1 
3 Terms and definitions  ................................ ................................ ................................ ...........................  1 
4 Operational requirements  ................................ ................................ ................................ .....................  2 
5 Facility and equipment requirements  ................................ ................................ ................................ .. 3 
5.1 Beauty treatment facilities  ................................ ................................ ................................ ....................  3 
5.1.1  General requirements  ................................ ................................ ................................ ...........................  3 
5.1.2 Reception  ................................ ................................ ................................ ................................ ...............  3 
5.1.3  Beauty treatment area  ................................ ................................ ................................ ...........................  3 
5.1.4  Sink area  ................................ ................................ ................................ ................................ .................  3 
5.1.5  Beauty treatment equipments and tools  ................................ ................................ .............................  3 
5.2 Maintenance and hygiene requirements  ................................ ................................ .............................  4 
5.2.1  Maintenance and hygiene for Beauty Treatment Area (BTA) facilities  ................................ ............  4 
5.2.2  Maintenance and hygiene for BTA equipment and tools  ................................ ................................ .. 4 
5.2.3  Handling of chemicals and hazardous substance  ................................ ................................ .............  5 
6 Staff requirements  ................................ ................................ ................................ ................................ . 6 
6.1 Human resources general requirements  ................................ ................................ ............................  6 
6.2 Competence and qualifications  ................................ ................................ ................................ ...........  6 
6.3 Continuing Professional Development (CPD)  ................................ ................................ ....................  7 
6.4 Personal hygiene of beauty therapist  ................................ ................................ ................................ . 7 
6.5 Performance and staff appraisals  ................................ ................................ ................................ ........  7 
7 Service to customers  ................................ ................................ ................................ ............................  8 
7.1 Reception, information and booking requirements  ................................ ................................ ...........  8 
7.2 Client visit consultation  ................................ ................................ ................................ ........................  8 
7.3 Delivery of beauty treatment  ................................ ................................ ................................ ................  8 
7.4 Client privacy and security of client’s property  ................................ ................................ .................  9 
7.5 Client satisfaction  ................................ ................................ ................................ ................................ .. 9 
7.6 Complaints  ................................ ................................ ................................ ................................ .............  9 
7.7 Maintenance of records  ................................ ................................ ................................ ........................  9 
Annex  A (informative)  Classification of disinfectants  ................................ ................................ .................  10 
Annex  B (normative)  Beauty treatment services and relevant RTQF levels  ................................ .............  11 
Annex  C (informative)  Clien t Consultation Form  ................................ ................................ .........................  12 
Bibliography  ................................ ................................ ................................ ................................ ......................  14 
 DRS 355: 2017  
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 Foreword  
Rwanda Standard s are prepared  by Technical Committees and approved by R wanda Standards Board (RSB) 
Board  of Directors in  accordance with the procedures of RSB, in compliance with Annex 3 of the WTO/TBT 
agreement on the preparation, adoption and application of standards.  
The main task of technical committees is to prepare national standards.  Final Draft Rwanda S tandards 
adopted by Technical committ ees are ratifie d by me mbers of RSB Board of Director s for publication and 
gazettment as Rwanda Standards.  
DRS 355 was prepared by Technical Committee RSB/TC 011, Cosmetics , Toiletries and Surface Active 
Agents . 
In the preparation of this standard, reference was made to t he following standard s: 
1) US 713 : 2008 Requirements for hygiene in commercial skin penetration, hairdressing, and beauty and 
natural therapy  
2) BS EN 16708 Beauty Salon Services — Requirements and recommendations for the provision of service  
3) ISO 17679:  2016 Tourism and related services — Wellness spa — Service requirements  
The assistance de rived from the above source is  hereby acknowledged with thanks.  
Committee membership  
The following organizations were represented on the Technical Committee on Cosmetics, Toiletries and 
Surface Active Agents  (RSB/TC 011) in the  preparation of this standard.  
ARVO Rwanda Ltd.  
Beauty Makers Association (BMA) , Rwanda  
Better Home Ltd  
Kacyiru Hospital (KH)  
Ministry of Health (MoH)  
Mixed Salon Park  
Mixed Salon Kanombe  
National Ind ustrial Research and Development Agency (NIRDA)  
Pharmacie Conseil  
Pharmacy Nova  
Rwanda Federati on of Beauty Making Technicians  
The City of Kigali  
Workforce Development Authority  (WDA)  
Rwanda Standards Board (RSB) – Secretariat  
  DRS 355: 2017  
1                 ©RSB 2017  All rights reserved  
 
 Cosmetology and wellness  for beauty salons  — Requir ement s 
1 Scope  
This Draft Rwanda Standard specifies requirements for provision of safe and professional beauty treatment 
services by beauty salons.  
This document applies to all beauty salon operators and clients , regardless of where the beauty treatment 
service is delivered. Beauty treatment or cosmetology and wellness services covered by this standard relate 
to hairdressing, barbering, skin care, cosmetics , tattoing , manicure  and pedicure  treatment . 
Electrology,  Intense Pulse Light  (IPL), as well as  other  medical treatment procedures including aesthetic 
surgical procedures and cosmetic injectable procedures including sclerotherapy are excluded from the scope 
of this standard.  
2 Normative references  
The following referenced documents are indispensable for the application of thi s document. For dated 
references, only the edition cited applies. For undated references, the latest edition of the referenced 
document (including any amendments) applies.  
RS EAS 12: 2014 , Potable water — Specification  
3 Terms and definitions  
For the purpose s of this standard , the follow ing terms and definitions apply . 
3.1  
beauty salon  
establishment offering cosmetology and wellness treatments and sales of retail beauty products related to the 
treatments  
3.2  
beauty salon service (s)  
treatments and services provided to clients and customers by beauty therapists  
Note  Beauty salon services do not include any actions intended for surgical or medical treatments.  
3.3  
beauty treatment  
actions applied to the skin by a beauty therapist in ord er to offer benefits to the skin and contribute to the 
wellness and/or beauty of the client  
Note  Actions can be provided manually and/or with the use of tools and/or equipment and/or cosmetic products.  
3.4  
beauty therapist  
person qualified to provide services within a beauty salon  
Note  The term beauty therapist may also refer to beautician, aesthetician or other beauty professional terms used in 
the industry and that meet the necessary qualification requirements of this Rwanda Standard . 
3.5  
cosmetolog y 
professional skill or practice of beautifying and improving the face, skin , nails and hair and including cosmetics 
and their application .  
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 3.6  
cosmetic  
any article intended to be used by means of rubbing, pouring, steaming, sprinkling, spraying on or oth erwise  
applied to the human body or any part thereof for cleansing, beautifying, promoting attractiveness or altering  
the appearance . 
Note  Such article exclude s articles intended beside the above purposes for use in the diagnosis, treatment or 
prevention o f diseases and  those intended to affect the structure or any function of the body . 
3.7 
beauty salon  
establishment dealing with cosmetic treatments for men and women  by providing generalized services related 
to skin health, facial aesthetic, foot care, nail  manicures, aromatherapy and even meditation, oxygen therapy, 
mud baths , etc. 
3.8  
water quality  
chemical, physical and biological characteristics of water in respect to suitability for human consumption  
3.9  
well-being  
feeling of being comfortable, health y and happy  
3.10  
wellness  
state of health and well -being , featuring the harmony of body, mind, spirit, emotion and social relations 
through self -responsibility  
Note 1  An approach towards wellness is not disease -oriented but to improve one’s level of wellness. Different 
persons not affected by a specific disease can have different levels of wellness. People living with illness can achieve 
higher levels of wellness.  
4 Operational requirements  
The beauty salon shall:  
a) have an occupational permit granted by a competent authority;  
b) comply with relevant regulatory requirements for establishing premises for beauty treatment;  
c) provide adequate sanitary facilities including separ ate toilets for male and female;  
d) provide waste disposal bins covered and properly labell ed, and waste water disposal facilities;  
e) comply with relevant local labour laws;  
f) have relevant insurance, inclusive of property insurance, casualty insurance and liability insurance;  
g) possess first aid kit, with at  least the provisions including  surgical sp irit; a bandage; plasters, cotton wool, 
gauze  and forceps ; 
h) keep beauty salon premises clean and maintained in good hygienic conditions;  
i) ensure that beauty therapists are medically examined after every 4 months  and in accordance with 
applicable laws and reg ulations , and records kept;  
j) have standard operating procedures showing how the beauty salon services are delivered;  
k) have fire safety system  and trained personnel to operate it ; and  
l) ensure adequate supply of potable water is available  (RS 12) . DRS 355: 2017  
3                 ©RSB 2017  All rights reserved  
 
 5 Facility and equipment requirements  
5.1 Beauty treatment facilities  
5.1.1  General requirements  
5.1.1.1.  Adequate space and design shall be provided in accordance with applicable laws and regulations 
for the comfort, privacy, well -being and safety of clients.  
5.1.1.2  The ambience  shall be peaceful and relaxing.  
5.1.2  Reception  
5.1.2.1 There shall be a clearly labelled reception area. The reception area shall be in good condition in 
terms of cleanliness and illumination and without obstacles.  
5.1.2.2 Adequate seating for clients who may be waiting for their appointment shall be provided.  
5.1.2.3  A list of beauty treatment services provided, including prices, opening times and cancellation 
policies shall be displayed in a manner which is accessible to the client.  
5.1.3  Beauty treatment area  
5.1.3.1 In establishing each beauty treatment area , layout and set up shall be taken into considerati on to 
ensure health and safety of : 
a) Staff;  
b) clients ; and  
c) the environment.  
5.1.3.2 A risk assessment shall be carried out to identify potential hazards and to ens ure that all hazards 
are addressed. A record of this assessment shall be maintained.  
5.1.3.3 Each beauty treatment area shall be established with adequate and appropriate equipment, 
materials and products in order to effectively deliver the range of beauty  treatment services.  
5.1.3.4 The treatment room shall have an adequate level of illumination (including requirements for 
cleaning and safety) and adjustable lighting system.  
5.1.3.5 Smoking, eating and drinking shall not be permitted in the treatment area.  Pets shall not be 
permitted in the  treatment area.  
5.1.3.5  For closed -door treatment rooms, air conditioning (cooling or heating , and aerating ) in the 
treatment rooms shall be individually controlled, well -serviced and maintained.  
5.1.3.6 The first -aid k it shall be visible and easily reachable for the staff  and clients . 
5.1.4  Sink area  
5.1.4.1  The sink area  shall: 
a) be open;  
b) have  appropriate space; and  
c) be kept in good condition in terms of cleanliness and illumination . 
5.1.4.2  Adequate equipments, materials and instruments shall be provided and always kept clean and in 
good condition, and shall be appropriately sterilized and /or sanitized.  
5.1.4.3  Beauty therapist shall always be clean, wear appropriate uniform, and safety measures shall be 
taken to mitigate the  risk of infection during client’s treatment.  
5.1.5  Beauty treatment equipments  and tools  
5.1.5.1 Adequate equipments  and tools that are consistent with the beauty treatment service delivered 
shall be available and always kept clean , maintained in good conditio n, and shall be appropriately sterilized 
and /or sanitized /and or disinfected .  
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 Service chairs must be suitable and separated from each other with a distance of 1 .5 meter, and the distance 
between the last chair and the wall must be 1 meter.  
5.1.5.2 All floor, walls and ceiling surfaces shall be designed and constructed to accommodate the 
intended activities for each area, for example, non -slip floors in wet areas.  
5.1.5.3 All electrical installations and equipment shall be properly constructed and m aintained and correct 
for the purpose and environment in which they are used.  
5.1.5.4 All electrical work (installation, extension and repairs) shall be undertaken by competent  workers 
or supervised by those with special knowledge  and skills . 
5.1.5.5 Only chemical products permitted for local use by a competent authority shall be  used during 
treatment.  
5.2 Maintenance and hygiene requirements  
5.2.1  Maintenance and hygiene for Beauty Treatment Area ( BTA) facilities  
5.2.1.1 In day to day running of a treatment area, all of the facilities as required in 5.1 shall be adequately 
maintained.  
5.2.1.2 All treatments areas shall be maintained in a clean and hygienic  manner ensuring decor is in 
good repair.  
5.2.1.3 A schedule for cleaning all area of the salon shall be docume nted outlining frequency of cleaning 
per area and suitable materials to be used. Records for cleaning of the treatment area shall be maintained  
5.2.1.4 Good hygienic practices and requirements for the beauty therapist and any product, tools and 
equipment u sed in each specific treatment service offered shall be documented.  
5.2.2  Maintenance and hygiene for BTA equipment  and tools  
5.2.2.1 All the b eauty treatment equipment  and tools including but not limited to  combs, brushes, 
scissors, clippers, manicuring and ped icuring instruments and make -up equipment , shall always be cleaned , 
disinfected, sterilized where applicable and  maintained  in good conditions as described below:  
a) all combs and brushes shall be thoroughly cleaned and disinfected with a low level disinfect ant after each 
use; 
b) scissors shall be cleaned and disinfected with a low level disinfectant after each use (for example, 
barbercide) ; 
c) electric clippers and their blades shall be cleaned and disinfected with an intermediate level disinfectant 
after each use . 
d) any instrument, when visibly contaminated with blood products, shall be cleaned ,sterilized  and 
disinfected with an intermediate level disinfectant.  
e) non-disposable clipper blades shall be cleaned and disinfected with an intermediate level disinfectant.  
Note  To avoid rusting of the blades it is recommended that a lubricant should be applied immediately after cleaning.  
f) where applicable ,single use materials  and tools  shall be used  
5.2.2.2 All staff in the salon shall be aware of the risks associated with e ach treatment and the control 
measures implemented by the salon to address identified risks.  
5.2.2.3 Based on risk assessment for each treatment, controls shall be identified to address cross 
contamination risks. Suitable controls may include cleaning, dis infection and sterilization of reusable 
instruments and equipment. In particular reusable instruments that could potentially become contaminated 
with bodily fluids shall be cleaned and sterilized after each use.  
Note  Typical instrument which require steril ization include cuticle nippers, reusable tools and glass electrodes (may 
cause skin abrasions) and any other instrument which has the  potential to be abrasive or pierce the skin.  
5.2.2.4 The use of suitable chemical agents  in appropriate packaging and lab ellingmaterials or other 
suitable methods capable of killing bacteria and blood borne viruses shall be used for sterilization. Such 
chemicals shall only be used following the manufacturer’s guidelines and instructions.  DRS 355: 2017  
5                 ©RSB 2017  All rights reserved  
 
 Note  The risk of contact infection sh ould be considered by the beauty therapist following contact with client i.e. 
blood contact and other bodily fluids.  
5.2.2.5 In order to prevent mixing soiled and sterilized tools and ensure each client is treated with 
adequately sterilized tools, a system  shall be established to ensure tools are identified, tracked and 
segregated during cleaning and sterilization.  
5.2.2.6  To ensure safety, all needles and equipment used to pierce the skin, for example epilation, micro 
pigmentation or micro -needling, shall  be sterile packed and for single use. Sterile packs shall be opened in 
front of the client and the content suitably disposed of in a ’sharps box’.  
5.2.2.7  Any disposable materials shall be disposed of in an appropriate manner according to national 
law. W here there is a risk of bodily fluids being present on any disposable material it shall be disposed of as 
clinical waste. All single use disposable instruments and equipment shall be discarded immediately after use.  
Note  Examples of single use materials th at may become contaminated with bodily fluids can include gloves, paper, 
needles, abrasive crystal etc.  
5.2.2.8 Facilities which can be contaminated shall be treated with suitable hygienic measures. 
Contamination prevention shall be carried out in the faci lities at the design stage and, moreover, in the 
maintenance stage.  
5.2.2.9 When any facility has symptoms of contamination, it shall be treated (thoroughly disinfected) and 
checked subsequently. The preventive measures shall eliminate or reduce dirty area s through an adequate 
maintenance of the beauty treatment facilities.  
5.2.2.10  Maintenance, cleaning and disinfection operations carried out in each facility/equipment shall be 
registered. The regular cleaning and disinfection plan of facilities and equipment shall be taken into account.  
5.2.2.11  All communal items, such as commonly used door handles, phones and shared equipment such 
as hand dryers, shall be regularly and consistently disinfected.  
5.2.2.12  Any bowls or other treatment elements shall b e sanitized appropriately (washed with disinfectant) 
after each client. All towels shall be changed and laundered after each client. Containers storing products for 
use on clients shall be kept sanitized.  
5.2.3  Handling of chemicals and hazardous substance  
5.2.3.1 All chemicals shall be handled, stored and transported in accordance with the manufacturer’s or 
supplier’s  instructions.  
5.2.3.2 A procedure shall be established to control the storage, labelling, dispensing, handling and 
disposal of all  chemicals and h azardous substances. This procedure shall address at least the following:  
a) listing all hazardous substances used in the beauty salon;  
b) identifying and labelling of all hazardous substances as to their contents and precautions that shall be 
taken in their use  and handling;  
c) provision of appropriate storage for hazardous substances according to safety guidelines ; 
d) identifying of potential hazardous clinical waste;  
e) storage and disposal of all hazardous waste including provision of suitable containers and segregation 
from general waste/refuse for special collection and handling;  and 
f) handling of chemical and hazardous waste where a mobile service is offered.  
Note  Hazardous substances can include flammable and toxic reagents such as alcohol and acetone.  
5.2.2.3 All staff shall be trained on the procedure to ensure adequate handling and disposal of all 
chemical and  hazardous waste from the salon.  
Note  Disposal of surplus or out of date stock should be done on consultation with  the supplier.  
5.2.3.4 Records of t raining shall be maintained .  
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 6 Staff requirements  
6.1 Human resources  general requirements  
6.1.1  The top management of the beauty salon shall define the appropriate requirements and criteria for 
staff recruitment with regard to certain positions or functions that are considered key for optimal service 
provision.  
6.1.2.  Certain tasks shall be performed  by qualified staff. Considering their type of clients, the top 
management shall define the profile of the staff that is usually in contact with clients, who will  be required to be 
able to communicate in foreign languages.  
6.1.3.  Following the recruitment, a new member of staff shall undergo a training period, throughout which, 
the service levels offered will be duly explained, as well as the rest of the rules of c onduct for a better and 
quick adaptation to the working position.  
6.1.4.  To make this activity easier, the beauty salon shall have a written document explaining the basic 
aspects of the beauty salon so that the new members of the staff can be aware of them . 
6.1.5.  Temporary staff shall be subject to a prompt and basic training process, so that the incorporation of 
this type of staff is not considered as an adverse condition to service provision.  
6.1.6.  The top management shall approve a training plan in tho se areas or specialties that can affect the 
service provision or client satisfaction. Such a plan shall contain training activities conducted by external or 
internal staff. In order to prepare such a plan, the beauty salon shall define the indicators to id entify all training 
needs, whether by units, by activities or other. The training plan shall be monitored at reasonable intervals and 
adapted if necessary.  
6.1.7.  The top management shall offer the necessary training so that the staff can maintain the agr eed levels 
in the service provision.  
6.1.8.  The top management shall ensure that staff are treated fairly and should provide an environment in 
which they are continually prepared and motivated to provide proper service to clients.  
6.1.9.  The top management  shall establish an internal communication system, so that all members of the 
staff are always informed of the result of the services and the degree of client satisfaction in their area of work. 
This system shall ensure that all suggestions and comments fr om members of the staff are analysed and 
responded to by the top management.  
6.1.10.  When defining the tasks of the staff, their versatility shall be considered based on the levels of 
occupation and the characteristics of the beauty salon.  
6.2 Competence  and q ualifications  
6.2.1  Beauty therapists providing beauty salon services shall hold Technical Qualification Framework, 
(TQF) qualifications that are recognized by local competent  Authorit ies. This  qualification shall address theory 
and practical skills in rel ation to the delivery of beauty salon services.  
Note   Example of TQF qualifications are described in Annex A  
6.2.2  Theory education and training shall at a minimum address: anatomy and physiology, understanding 
common skin conditions, the role of cosmetic  preparations, hygiene, sterilization and microbiology, health and 
safety, legislation and regulations applicable to beauty salon services, communications skills, client care, 
consultation skills, record keeping, which support the provision of beauty salon  services.  
6.2.3  Minimum competence level in each treatment area shall be confirmed by an award, certificate or 
diploma issued by a national education authority, or an establishment approved by relevant a national 
education authority.  
6.2.4  All beauty therapist awards, certificates or diplomas shall be displayed in the salon or be readily 
available. All training records shall be maintained.  DRS 355: 2017  
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 6.3 Continuing  Professional Development (CPD)  
6.3.1  The Responsible Person shall appraise all beauty therapists that p rovide service in the beauty salon 
in line  with 6.3 and develop any training plans to support CPD.  
6.3.2  Where beauty therapists operate on their own , they shall carry out a self -appraisal of their 
performance per 6.5, and identify any training needs. CPD is an enhancement of existing  qualifications.  
6.3.3  Beauty therapists shall undertake and record participation in continuing professional development 
activities on  an annual basis. CPD records shall demonstrate activities undertaken which may be considered  
as continuing  professional development. These can include but are not limited to beauty treatment training 
(cosmetic  training, product training, equipment training) and non -technical training (e.g. IT or business skills, 
attendance  at trade exhibitions,).  
Note  Manufacturers training on product/equipment may be considered as part of CPD.  
6.4 Personal hygiene of beauty therapist  
6.4.1  Beauty therapist shall thoroughly wash their hands with water and soap or an antibacterial cleanser 
and dried with disposable pap er towels then disinfected before treating every client and after any activity 
which may contaminate the hands.  
6.4.2. Beauty  therapist shall wear gloves, face masks, where applicable, depending on the beauty 
treatment delivered.  
6.4.3 The salon shall document its procedure for good hygiene practices for the beauty therapist to address 
at least  the following:  
a) medical examination by government approved medical doctor ; 
b) use of soap and/or hand sanitizing products to sanitize hands prior to treatment;  
c) use o f appropriate uniform for beauty therapists including maintenance and level of cleanliness expected;  
d) use of appropriate protective materials  , such as disposable gloves, gowns  ,aprons, goggles during 
treatments  where deemed necessary based on treatment ris k assessment i.e. possible contact with 
bodily fluids;  
e) maintenance and replacement of any protective material  used;  
f) professional  appearance of the beauty therapist to address at least the following:  
 professional presentation depending on the treatment pro vided e.g. use of make -up, trimming of 
nails and use of nail varnish, jewellery, tying up hair, covering cuts and abrasions  appropriately , 
etc. 
6.4.4 The Responsible Person shall ensure that all staff are trained and aware of the good hygiene 
practices tha t apply in the beauty salon. All beauty therapists shall be responsible  for adhering to the hygiene  
practices established.  
6.4.5 The Responsible Person of the beauty salon shall ensure any uniform and protective equipment as  
identified per the treatment risk assessment  is provided and used by the therapist.  
6.5 Performance and staff appraisals  
6.5.1  The Responsible Person shall carry out a performance appraisal with all beauty therapists that 
provide a  service to ensure they are competent for the treatments o n offer and are adequately trained on the 
salon  hygiene and safety procedures. This shall take place at least once per year.  
6.5.2  Where beauty therapists operate as a sole service provider they shall perform a self -check 
performance  evaluation and identify areas for improvement and any training needs.  
6.5.3  Where support staff e.g. receptionist, impact on the provision of beauty salon services performance 
appraisals  shall also be carried out.  
6.5.4  A record of all training needs shall be maintained and a training plan developed.   
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 Note  Performance appraisals may address service factors such as customer service, quality of beauty salon 
services, contributing to the financial effectiveness of the business etc.  
7 Service to customers  
7.1 Reception, information  and booking requirements  
7.1.1  Reception staff shall provide the beauty treatment services menu to the clients, where the scope and 
composition, treatments, packages, prices and operating hours and guidelines shall be explained clearly.  
7.1.2. The beauty s alon shall have reservation procedure, identifying at least the recoding of name of the 
client or person or organization making the reservation, including telephone, email, the services required and 
its price, number of clients, as well as the period reserved and the booking guarantee policy.  
7.1.3 The beauty salon shall establish and implement mechanisms for:  
a) managing and scheduling appointments and to maintain client contact details. This system shall ensure 
that client/beauty therapist ratios are pr oportionate to the level of appointments.  
b) reporting to clients any irregular circumstance that can directly affect clients and can limit the service to be 
provided such as the existence of construction works, the reduction of opening hours or service 
restrictions, among others.  
c) informing clients in case of changes in bookings accordingly,  and justify the reasons for such changes. 
Any unusual circumstance shall be reported to clients by any efficient means (e.g. telephone, email, 
other). It should be recorde d that the client has been informed.  
7.2 Client visit  consultation  
7.2.1  All clients shall be dealt with in a courteous and professional manner at all times. On arrival , they shall 
be welcomed and the details of their treatment confirmed including the name of the beauty therapist who will 
be working with them. Any specific client requirements identified at this time shall be noted and the beauty  
therapist informed.  
7.2.2  If the client arrives early or there are any delays , the client should be brought to a suit able waiting 
area with seating. The client shall be informed of any reasons for the delay and when they can expect  to be 
treated.  
7.2.3  When and where appropriate,  a private comfortable area shall be available for the initial consultation 
with the client  and the  beauty therapist . 
7.2.4  Advice or a recommendation on the type of treatment as well as highlight any possible 
contraindications  and contra -actions  which may result from treatment  shall be discussed with the client prior to 
treatment . The client shall sign consent before service provision and records kept.  
Note  See Annex C for a sample of general client consultation form.  
7.2.5  A record of the consultation with client addressing all the above shall be maintained and signed by the 
client and the beauty  therapist.  
7.2.6  The beauty therapist shall ensure all client records are treated as confidential and maintained in 
accordance with relevant data protection legislation.  
7.3 Delivery of  beauty  treatment  
7.3.1  During the delivery of any beauty treatment good h ygiene practices shall apply. This shall include the 
following:  
a) washing ,protecting or sanitizing of hands before starting a treatment and where a treatment is interrupted 
the beauty therapist shall re -sanitize or re -wash their hands before resuming.  
b) provision of clean towels or other types of linen used for covering or protection of the client at the start of 
each treatment;  
c) provision of disposable covering for clients in order to minimize the risk of infection from undiagnosed skin 
diseases or disord ers; DRS 355: 2017  
9                 ©RSB 2017  All rights reserved  
 
 d) use of single use applicators or use of separate containers for each client for oils, ointments, cream or 
wax or any other cosmetic product used during a treatment;  and 
7.3.2  If the treatment involves skin penetration, the following shall apply:  
a) topic al application of antiseptic to the skin area prior to starting the treatment;  
b) sterile equipment shall be used;  
c) sterile packaging shall be opened just prior to starting the treatment;  
d) sterile parts of the equipment that penetrate the skin shall not be hand led; and 
e) use of disposable single use gloves such as surgical gloves.  
7.3.3  Where penetration of the skin occurs as part of a treatment, all waste shall be considered potentially 
hazardous and shall be handled and disposed of as per 5. 2.3  
7.3.4  During the  delivery of any treatment the beauty therapist shall be aware of any client reaction such as 
pain and skin erythema  or reddening. If the reaction is not normal or indicates that something is wrong , the 
treatment shall be ended immediately.  
7.4 Client  privacy and security of client’s property  
7.4.1  The treatment area shall be partitioned and solely used for providing treatments , depending o the 
beauty treatment service provided . Suitable screening shall be used to provide privacy to the client.  
7.4.2  A gown, wrap or other protective clothing shall be provided to protect client modesty during any 
treatment.  
7.4.3  Client's personal boundaries shall be respected at all times. Client's permission shall be sought before  
removing any garments in order to deli ver a treatment.  
7.4.4  Storage shall be provided in the treatment area for  client's belongings.  
7.5 Client  satisfaction  
7.5.1  A client feedback survey shall be carried out at least annually in order to determine the level of 
satisfaction  with the beauty salon service including any recommendations regarding possible improvements. 
This should  be used as an input to the review of service provided in order to make improvements . 
7.5.2  Records of client feedback shall be maintained . 
7.6 Complaints  
7.6.1  The beauty salon shall establish a procedure to address the handling of customer complaints and any 
other action  needed to ensure the provision of a safe and satisfactory beauty treatment  service.  
7.6.2 The complaint procedure shall  address the following at a minimum:  
a) the complaint type;  
b) action responsible person and appropriate timeline required to address the complaint;  
c) responsibility for follow up including feedback to the client  
d) Records  of any complaints and any actions taken shall be maintained . 
7.7 Maintenance  of records  
7.7.1  All records relating to clients  shall be kept securely and confidentially.  
7.7.2 Records as required by this required by this Rwanda Standard shall be maintained in  accordance with 
national regulations or insurance requirements.  
7.7.3 Adequate facili ties and/or working spaces shall be provided for storage of such records with access 
given only  to personnel authorized by the Responsible Person.  
7.7.4 A record of all personnel authorized by the Responsible Person shall be maintained.   
©RSB 2017 All rights reserved                  10 
 
 Annex  A 
(informative)  
 
Classification of disinfectants  
Low level  
Quaternary ammonium compounds. Some 
phenols and 3 % hydrogen peroxide.  Kills some bacteria and viruses for 
example, staphylococcus, herpes, 
HBV, HCV, and HIV  
Does not kill Mycobacterium 
tuberculosis , fungi, or spores  Low level disinfectants should be 
used to disinfect noncritical items, for 
example, work surfaces, service tray. 
The disinfectant should be prepared 
and used according to manufacturers’ 
directions  
Intermediate level  
5.25 % household bleach; 1 part bleach 
and 9 parts water; 70% isopropyl alcohol, 
and iodophors  Kills the microorganisms for low level 
disinfectants plus fungi but does not 
kill Mycobacterium tuberculosis , or 
spores  Intermediate level disinfectants may 
be used in place of a low -level 
disinfectant to disinfect work surfaces 
and equipment. Effective for some 
semi -critical items  
High level  
2 % gluteraldehyde or 6 % hydrogen 
peroxide  
Most disinfectants at this level may also 
achieve sterilization if used for longer time 
periods.  Kills all viruses, bacteria (including 
Mycobacterium tuberculosis ) but 
does not kill spores  Used for semi -critical items and for 
critical items that cannot withstand 
heat sterilization  
  DRS 355: 2017  
11                 ©RSB 2017  All rights reserved  
 
 Annex  B 
(normative ) 
 
Beauty treatment services and relevant RTQF levels  
Beauty Treatment services and relevant RTQF Levels  
Beauty Treatment Service  Beauty therapist Job Title  Expected level of qualification 
mapped to the RTQF  
A. Hair Dressing  
1.  Braiding  Braider  Level 1  
2.  Weaving  Weaver  Level 1  
3.  Dreading  Dreadlock stylist  Level 1  
4.  Chemical Treatment  Chemical treatment technician  Level 2& Level 3  
5.  Barbering  Barber  Level 1  
6.  Shampooing  Shampooer  Level 1  
B. Make Up/Personal care  
1.  Skin care  Skin care specialist  Level 4  
2.  Facials  Facial specialist  Level 5  
3.  waxing  Waxing technician  Level 4  
4.  Therapy  Therapist  Level 5  
5.  Tattooing  Tattoo artist  Level 5  
C. Nail Treatment/Artistry  
1.  Artificial  Artificial Nail specialist  Level2&3  
2.  Pedicure& Manicure  Nail Technician  Level 2&3  
3.  Painting  Nail painter  Level1   
©RSB 2017 All rights reserved                  12 
 
 Annex  C 
 
(informative)  
 
Client Consultation Form  
Insert beauty salon name, address, phone, and logo here  
 
1. Client identification  
Name.............................................................Date of Birth......./......./  
Sector........................Cell.................:  
E-mail Address:.......................................Phone:...............................  
Consultation Date:......../......../...........  
2. Beauty Treatment services to be offered  
 
 Barbering  
 Hairdress ing 
 manicure  
 pedicure  
 Skin care  
 Tattooing  
 
3. Medical background  
e) Are you currently under a doctor’s care?  Yes/No  
f) If, yes, for what?……………………………………………………………………………………….  
g) Have you been treated with hormone medication Yes/No  
h) If yes, indicate the specific hormone medication…………………………………………………...  
i) Please list any prescription and non -prescription medication you are taking including anything topical or 
herbal ……………………………………………………………..………………………………………………  
j) Have you had surge ry in the last 6 months? Yes/No  
k) If yes, please explain…………………………………………………………………………  
l) Are you sensitive to any soaps or lotions? Yes/No  
m) Does your skin get bl otchy, red or irritated easily? Yes/No  
n) Have you had significant sun exposure in the last 6 weeks? Yes/No  
o) Have you waxed the areas to be treated within the last month? Yes/No  
p) Do you use sun beds or self -tanning products? Yes/No  
q) Do you have tattoos or pe rmanent makeup in areas to be treated? Yes/No  
r) Are you currently pregnant or trying to conceive? Yes/No  
  This Consultation  Form will assist your therapist in correctly evaluating your needs & choosing the correct treatment for you 
today. All information is strictly confidential & remains the property of                                               (Name of the beauty salon)  DRS 355: 2017  
13                 ©RSB 2017  All rights reserved  
 
 s) Have you ever experienced or been  treated with/for the following:  
S/N Skin Cancer  Yes/No  Irregular periods  Yes/No  
1.  High Blood Pressure  Yes/No  Cancer  Yes/No  
2.  Polycystic ovaries  Yes/No  Heart Problems  Yes/No  
3.  Cold sores  Yes/No  Birth control pill  Yes/No  
4.  Haemophilia  Yes/No  Diabetes  Yes/No  
5.  Menopause  Yes/No  Anti coagulant  Yes/No  
6.  Epilepsy  Yes/No  Thyroid  Yes/No  
7.  Keloid  Yes/No  Asprin  Yes/No  
8.  Anti-inflammatory drugs  Yes/No   Yes/No  
 
4. Client Consent  
Undersigned, (name) ..................................................................................  hereby declares the following:  
I give my consent to undergo ..........................................................................................  beauty treatment  
I have not been and shall not be under the influence of alcohol or drugs before or during the treatment.  
I have been informed of the risks involved with the treatment including specific contra -indications and contra -
actions. I have disclosed relevant information regarding any health history which may affect the delivery of the 
treatment provided . I have received (written) information from the practiti oner, enabling me to take this 
decision:  
 
Client Signature..................................................Date ......./........../.................  
Name Signature of legal guardian  (if client is younger than 16)  
(The client receives a copy of this form)  
 
5. For the beauty salon official use only  
 
Comments on client’s consultation  
…………………………………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………… ………………………………………
…………………………………………………………………………………………………………………………………………………………………………  
Decision for Service Provision  
 Recommended to be offered service  
 Not Recommended to be offered service  
 
Name of the beauty therapist  
Signature:……………… ………………………………..  
Date :…………../………………./………………………  
 
 
 
 
 
 
 
 
Thanks so much for allowing us to get to know and serve you more effectively. If we can answer questions at any 
time, please feel free to contact any staff member. It is our pleasure to have you as our guest.   
©RSB 2017 All rights reserved                  14 
 
 Bibliography  
 
[1] WHO , fourth edition 2011, Guidelines for drinking water quality  
[2] CAC /RCP48 -2001 , Code of hygienic practice for bottled /packaged drinking water s (other than natural 
mineral waters)  
[3] Official Gazette No 52 of 26 /12/2011 Amabwiriza y’Umujyi  wa Kigali arebana n’isuku  
  DRS 355: 2017  
ICS 71.100.70  
 
 
©RSB 2017  All right s reserved