EN    EN 
 
 
 EUROPEAN  
COMMISSION   
Brussels, 2.12.2015  
COM(2015) 615 final  
ANNEX 1  
  
ANNEX  
to the  
Proposal for a Directive of the European Parliament and of the Council  
on the approximation of the laws, regulations and administrative provisions of the 
Member States as regards the accessibility requirements for products and services  
{SWD(2015) 264 final}  
{SWD(2015) 265 final}  
{SWD(2015) 266 final}    
EN 2   EN ANNEX  
to the  
Proposal for a Directive of the European Parliament and of the Council  
on the approximation of the laws, regulations and administrative provisions of the 
Member States as regards the accessibility requirements for products and services  
ANNEX I  
ACCESSIBILITY REQUIREMENTS REFERRED TO IN ARTICLE 3 FOR 
PRODUCTS AND SERVICES  
PRODUCTS 
AND SERVICES  ACCESSIBILITY REQUIREMENTS  
SECTION I  
General purpose 
computer 
hardware and 
operating systems  1. Design and production:   
The design and production of products in order to maximise their 
foreseeable use by persons with functional limitations, including 
persons with disabilities and those with age related impairments, shall 
be achieved by making accessible the following:  
(a) the information on the use of the product provided on the 
product itself (labelling, instructions, warning), which:  
(i) must be available by more than one sensory 
channel;  
(ii) must be understandable;  
(iii) must be perceivable;  
(iv) shall have an adequate size of fonts in 
foreseeable  conditions of use;  
(b) the packaging of the product including the information 
provided in it (opening, closing, use, disposal);  
(c) the product instructions for use, installation and 
maintenance, storage and di sposal of the product which 
shall comply with the following:  
(i) the content of instruction shall be available in 
text formats that can be used for generating 
alternative assistive formats to be presented in 
different ways and via more than one sensory 
channe l, and  
(ii) the instructions shall provide alternatives to non -
text content;  
(d) the user interface of the product (handling, controls and 
feedback, input and output) in accordance with point 2;  
(e) the functionality of the product by providing functions 
aimed to addr ess the needs of persons with functional  
EN 3   EN limitations, in accordance with point 2;  
(f) the interfacing of the product with assistive devices.  
  
2. User interface and functionality design:   
In order to make accessible the design of the products and their user 
interface as referred to in points (d) and (e) of point 1 they must be 
designed, where applicable, as follows:  
(a) provide for communication and orientation via more than 
one sensory channel;  
(b) provide for alternatives to speech for communication and 
orientation ;  
(c) provide for flexible magnification and contrast;  
(d) provide for an alternative colour to convey information;  
(e) provide for flexible ways to separate and control 
foreground from background including for reducing 
background noise and improve clarity;  
(f) provide for user control of volume;  
(g) provide for sequential control and alternatives to fine motor 
control;  
(h) provide for modes of operation with limited reach and 
strength;  
(i) provide avoidance of triggering photosensitive seizures.  
 
SECTION II  
Self-service 
terminals : 
Automatic Teller 
Machines, 
ticketing 
machines and 
check - in 
machines  1. Design and production:  
The design and production of products in order to maximise their 
foreseeable use by persons with functional limitations, including 
persons with disabilities and those with age related impairments, shall 
be achieved by making accessible the following:  
(a) the information on the use of the product provided on the 
product itself (labelling, instructions, warning), which:  
(i) must be available by more than one sensory 
channel;  
(ii) must be understandable;  
(iii) must be perceivable;  
(iv) shall have an adequate size of fonts in 
forese eable use conditions;  
(b) the user interface of the product (handling, controls and 
feedback, input and output) in accordance with point 2;  
(c) the functionality of the product by providing functions 
aimed to address the needs of persons with functional  
EN 4   EN limitatio ns, in accordance with point 2;  
(d) the interfacing of the product with assistive devices.  
  
2. User interface and functionality design:   
In order to make accessible the design of the products and their user 
interface as referred to in points (b) and (c) of point 1 they must be 
designed, where applicable, as follows:  
(a) provide for communication and orientation via more than 
one sensory channel;  
(b) provide for alternatives to speech for communication and 
orientation;  
(c) provide for flexible magnification and contrast;  
(d) provide for an alternative colour to convey information;  
(e) provide for flexible ways to separate and control 
foreground from background including for reducing 
background noise and improve clarity;  
(f) provide for user control of volume;  
(g) provide for se quential control and alternatives to fine motor 
control;  
(h) provide for modes of operation with limited reach and 
strength;  
(i) provide avoidance of triggering photosensitive seizures.  
 
SECTION III  
Telephony 
services, 
including 
emergency 
services and the 
relate d consumer 
terminal 
equipment with 
advanced 
computing 
capability  A.  Services:  
1. The provision of services   in order to maximise their foreseeable 
use by persons with functional limitations, including persons with 
disabilities, shall be achieved by:  
(a) ensuring the accessibility of the products they use in the 
provision of the service, in accordance with the rules laid 
down in point B on "Related terminal equipment with 
advance computing capability used by consumers"  
(b) providing information about the funct ioning of the service 
and about its accessibility characteristics and facilities as 
follows:  
(i) the information content shall be available in text 
formats that can be used to generate alternative 
assistive formats to be presented in different 
ways by the user s and via more than one sensory 
channel,  
(ii) alternatives to non -text content shall be provided;  
(iii) the electronic information, including the related  
EN 5   EN online applications needed in the provision of the 
service shall be provided in accordance with 
point (c).  
(c) making websites accessible in a consistent and adequate 
way for users’ perception, operation and understanding, 
including the adaptability of content presentation and 
interaction, when necessary providing an accessible 
electronic alternative; and in a way which facilitates 
interoperability with a variety of user agents and assistive 
technologies available at Union and international level;  
(d) providing accessible information to facilitate 
complementarities with assistive services;  
(e) including functions, practices , policies and procedures and 
alterations in the operation of the service targeted to 
address the needs of persons with functional limitations.  
 
B. Related terminal equipment with advance computing capability 
used by consumers:  
1. Design and production:  
The design and production of products in order to maximise their 
foreseeable use by persons with functional limitations, including 
persons with disabilities and those with age related impairments, shall 
be achieved by making accessible the following:  
(a) the information on the use of the product provided in the 
product itself (labelling, instructions, warning), which:  
(i) must be available by more than one sensory 
channel;  
(ii) must be understandable;  
(iii) must be perceivable;  
(iv) shall have an adequate size of fonts in 
forese eable use conditions;  
(b) the packaging of the product including the information 
provided in it (opening, closing, use, disposal);  
(c) the product instructions for use, installation and 
maintenance, storage and disposal of the product which 
shall comply with the following:  
(i) content of instruction shall be available in text 
formats that can be used for generating 
alternative assistive formats to be presented in 
different ways and via more than one sensory 
channel, and  
(ii) instructions shall provide alternatives to non -text 
content;   
EN 6   EN (d) the user interface of the product (handling, controls and 
feedback, input and output) in accordance with point 2;  
(e) the functionality of the product by providing functions 
aimed to address the needs of persons with functional 
limitations, in accordance with point 2;  
(f) the interfacing of the product with assistive devices.  
  
2. User interface and functionality design:  
In order to make accessible the design of the products and their user 
interface as referred to in points (d) and (e) of point 1 they must be 
designed, where applicable, as follows:  
(a) provide for communication and orientation via more than 
one sensory channel;  
(b) provide for alternatives to speech for communication and 
orientation;  
(c) provide for flexible magnification and contrast;  
(d) provide for an alternative colour to convey information;  
(e) provide for flexible ways to separate and control 
foreground from background inc luding for reducing 
background noise and improve clarity;  
(f) provide for user control of volume;  
(g) provide for sequential control and alternatives to fine motor 
control;  
(h) provide for modes of operation with limited reach and 
strength;  
(i) provide avoidance of trigg ering photosensitive seizures.  
 
SECTION IV  
Audiovisual 
media services 
and the related 
consumer 
equipment with 
advance 
computing 
capability  A. Services:  
1. The provision of services in order to maximise their foreseeable use 
by persons with functional limitations, including persons with 
disabilities, shall be achieved by:  
(a) ensuring the accessibility of the products they use in the 
provision of the serv ice, in accordance with the rules laid 
down in point B " Related consumer equipment with 
advance computing capability"  
(b) providing information about the functioning of the service 
and about its accessibility characteristics and facilities as 
follows:  
(i) the information content shall be available in text 
formats that can be used to generate alternative 
assistive formats to be presented in different  
EN 7   EN ways by the users and via more than one sensory 
channel;   
(ii) alternatives to non -text content shall be provided ; 
(iii) the electronic information, including the related 
online applications needed in the provision of the 
service shall be provided in accordance with 
point (c).  
(c) making websites accessible in a consistent and adequate 
way for users’ perception, operation  and understanding, 
including the adaptability of content presentation and 
interaction, when necessary providing an accessible 
electronic alternative; and in a way which facilitates 
interoperability with a variety of user agents and assistive 
technologies available at Union and international level;   
(d) providing accessible information to facilitate 
complementarities with assistive services;  
(e)  including functions, practices, policies and procedures and 
alterations in the operation of the service targeted to address 
the needs of persons with functional limitations.  
 
B. Related consumer equipment with advance computing 
capability:  
1. Design and production:  
The design and production of products in order to maximise their 
foreseeable use by persons with functional limitations, including 
persons with disabilities and those with age related impairments, shall 
be achieved by making accessible the  following:  
(a) the information on the use of the product provided in the 
product itself (labelling, instructions, warning), which:  
(i) must be available by more than one sensory 
channel;  
(ii) must be understandable;  
(iii) must be perceivable;  
(iv) shall have an adequate size of fonts in 
foreseeable use conditions;  
(b) the packaging of the product including the information 
provided in it (opening, closing, use, disposal);  
(c) the product instructions for use, installation and 
maintenance, storage and dispos al of the product which 
shall comply with the following:  
(i) content of instruction shall be available in text 
formats that can be used for generating 
alternative assistive formats to be presented in  
EN 8   EN different ways and via more than one sensory 
channel, and  
(ii) instructions shall provide alternatives to non -text 
content;  
(d) the user interface of the product (handling, controls and 
feedback, input and output) in accordance with point 2;  
(e) the functionality of the product by providing functions 
aimed to address the need s of persons with functional 
limitations, in accordance with point 2;  
(f) the interfacing of the product with assistive devices.  
  
2. User interface and functionality design   
In order to make accessible the design of the products and their user 
interface as referred to in points (d) and (e) of point 1 they must be 
designed, where applicable, as follows:  
(a) provide for communication and orientation via more than 
one sensory channel;  
(b) provide for alternatives to speech for communication and 
orientation;  
(c) provide for flexible magnification and contrast;  
(d) provide for an alternative colour to convey information;  
(e) provide for flexible ways to separate and control 
foreground from background including for reducing 
background noise and improve clarity;  
(f) provide for user co ntrol of volume;  
(g) provide for sequential control and alternatives to fine motor 
control;  
(h) provide for modes of operation with limited reach and 
strength;  
(i) provide avoidance of triggering photosensitive seizures.  
 
SECTION V  
Air, bus, rail and 
waterborne 
passenger 
transport 
services; websites 
used for provision 
of passenger 
transport 
services; mobile 
device -based A. Services:  
1. The provision of services in order to maximise their foreseeable use 
by persons with functional limitations, including persons with 
disabilities, shall be achieved by:  
 (a) providing i nformation about the functioning of the service 
and about its accessibility characteristics and facilities as 
follows:  
(i) the information content shall be available in text 
formats that can be used to generate alternative 
assistive formats to be presented in different  
EN 9   EN services, smart 
ticketing and real 
time information; 
Self-service 
terminals, 
ticketing 
machines and 
check -in 
machin es used for 
provision of 
passenger 
transport services  ways by the users and via more than one sensory 
channel,   
(ii) alternatives to non -text content shall be provided;  
(iii) the electronic information, including the related 
online applications needed in the provision of the 
service shall be provided in acco rdance with 
point (b).  
(b) making websites accessible in a consistent and adequate 
way for users’ perception, operation and understanding, 
including the adaptability of content presentation and 
interaction, when necessary providing an accessible 
electroni c alternative; and in a way which facilitates 
interoperability with a variety of user agents and assistive 
technologies available at Union and international level;   
 (c)  including functions, practices, policies and procedures and 
alterations in the opera tion of the service targeted to address 
the needs of persons with functional limitations.  
 
B. Websites used for the provision of passenger transport services:  
(a) Making websites accessible in a consistent and adequate 
way for users’ perception, operation and understanding, 
including the adaptability of content presentation and 
interaction, where necessary providing an accessible 
electronic alternative; and in a way  which facilitates 
interoperability with a variety of user agents and assistive 
technologies available at Union and international level.   
 
C. Mobile device -based services, smart ticketing and real time 
information:  
1. The provision of services in order to  maximise their foreseeable use 
by persons with functional limitations, including persons with 
disabilities, shall be achieved by:  
 (a) providing information about the functioning of the service 
and about its accessibility characteristics and facilities a s 
follows:  
(i) the information content shall be available in text 
formats that can be used to generate alternative 
assistive formats to be presented in different 
ways by the users and via more than one sensory 
channel,   
(ii) alternatives to non -text content shall be provided;  
(iii) the electronic information, including the related 
online applications needed in the provision of the 
service shall be provided in accordance with  
EN 10   EN point (b).  
(b) making websites accessible in a consisten t and adequate 
way for users’ perception, operation and understanding, 
including the adaptability of content presentation and 
interaction, when necessary providing an accessible 
electronic alternative; and in a way which facilitates 
interoperability with a  variety of user agents and assistive 
technologies available at Union and international level;   
 
D. Self -service terminals, ticketing machines and check -in machines 
used for provision of passenger transport services:  
1.  Design and production:  
The design and production of products in order to maximise their 
foreseeable use by persons with functional limitations, including 
persons with disabilities and those with age related impairments, shall 
be achieved by making accessible the following:  
(a) the information on the use of the product provided in the 
product itself (labelling, instructions, warning), which:  
(i) must be available by more than one sensory 
channel;  
(ii) must be understandable;  
(iii) must be perceivable;  
(iv) shall have an adequate size of fonts in 
forese eable use conditions;  
(b) the user interface of the product (handling, controls and 
feedback, input and output) in accordance with point 2;  
(c) the functionality of the product by providing functions 
aimed to address the needs of persons with functional 
limitatio ns, in accordance with point 2;  
(d) the interfacing of the product with assistive devices.  
  
2. User interface and functionality design   
In order to make accessible the design of the products and their user 
interface as referred to in points (b) and (c) of p oint 1 they must be 
designed, where applicable, as follows:  
(a) provide for communication and orientation via more than 
one sensory channel;  
(b) provide for alternatives to speech for communication and 
orientation;  
(c) provide for flexible magnification and contrast;  
(d) provide for an alternative colour to convey information;   
EN 11   EN (e) provide for flexible ways to separate and control 
foreground from background including for reducing 
background noise and improve clarity;  
(f) provide for user control of volume;  
(g) provide for sequential  control and alternatives to fine motor 
control;  
(h) provide for modes of operation with limited reach and 
strength;  
(i) provide avoidance of triggering photosensitive seizures.  
  
SECTION VI  
Banking services; 
websites used for 
provision of 
banking services; 
mobile device -
based banking 
services; self -
service terminals, 
including 
Automatic Teller 
machines used for 
provision of 
banking services   A. Services in general:  
 1. The provision of servi ces in order to maximise their foreseeable use 
by persons with functional limitations, including persons with 
disabilities, shall be achieved by:  
 (a) ensuring the accessibility of the products they use in the 
provision of the service, in accordance with the rules laid 
down in point D:  
(b) providing information about the functioning of the service 
and about its accessibility characteristics and facilities as 
follows:  
(i) the information content shall be available in text 
formats that can be used to generate al ternative 
assistive formats to be presented in different 
ways by the users and via more than one sensory 
channel,   
(ii) alternatives to non -text content shall be provided;  
(iii)  the electronic information, including the related 
online applications needed in the pr ovision of the 
service shall be provided in accordance with 
point (c).  
(c) making websites accessible in a consistent and adequate 
way for users’ perception, operation and understanding, 
including the adaptability of content presentation and 
interaction, when necessary providing an accessible 
electronic alternative; and in a way which facilitates 
interoperability with a variety of user agents and assistive 
technologies available at Union and international level;   
(d)  including functions, practices, polic ies and procedures and 
alterations in the operation of the service targeted to address 
the needs of persons with functional limitations.  
 
B. Websites used for provision of banking services:  
The provision of services in order to maximise their foreseeable use by  
EN 12   EN persons with functional limitations, including persons with disabilities, 
shall be achieved by:  
(a)  making websites accessible in a consistent and adequate 
way for users’ perception, operation and understanding, 
including the adaptability of conten t presentation and 
interaction, when necessary providing an accessible 
electronic alternative; and in a way which facilitates 
interoperability with a variety of user agents and assistive 
technologies available at Union and international level;   
C. Mobile device -based banking services:  
1. The provision of services in order to maximise their foreseeable use 
by persons with functional limitations, including persons with 
disabilities, shall be achieved by:  
 (a) providing information about the functioning of the service 
and about its accessibility characteristics and facilities as 
follows:  
(i) the information content shall be available in text 
formats that can be used to generate alternative 
assistive formats to be presented in different 
ways by the users and via more than one sensory 
channel,   
(ii) alternatives to non -text content shall be provided;  
(iii) the electronic information, including the related 
online applications needed in the provision of the 
service shall be provided in accordance with 
point (b).  
(b) making websites accessible in a consistent and adequate 
way for users’ perception, operation and understanding, 
including the adaptability of content presentation and 
interaction, when necessary providing an acce ssible 
electronic alternative; and in a way which facilitates 
interoperability with a variety of user agents and assistive 
technologies available at Union and international level;    
 
D. Self -service terminals, including Automatic Teller machines 
used for provision of banking services:  
1. Design and production:  
The design and production of products in order to maximise their 
foreseeable use by persons with functional limitations, including 
persons with disabilities and those with age related impairments, shall 
be achieved by making accessible the following:  
(a) the information on the use of the product provided in the 
product itself (labelling, instructions, warning), which:  
(i) must be available by more than one sensory  
EN 13   EN channel;  
(ii) must be understandable;  
(iii) must be perceivable;  
(iv) shall have an adequate size of fonts in 
forese eable use conditions;  
(b) the user interface of the product (handling, controls and 
feedback, input and output) in accordance with point 2;  
(c) the functionality of the product by providing functions 
aimed to address the needs of persons with functional 
limitatio ns, in accordance with point 2;  
(d) the interfacing of the product with assistive devices.  
  
2. User interface and functionality design :   
In order to make accessible the design of the products and their user 
interface as referred to in points (b) and (c) of point 1 they must be 
designed, where applicable, as follows:  
(a) provide for communication and orientation via more than 
one sensory channel;  
(b) provide for alternatives to speech for communication and 
orientation;  
(c) provide for flexible magnification and contrast;  
(d) provide for an alternative colour to convey information;  
(e) provide for flexible ways to separate and control 
foreground from background including for reducing 
background noise and improve clarity;  
(f) provide for user control of volume;  
(g) provide for se quential control and alternatives to fine motor 
control;  
(h) provide for modes of operation with limited reach and 
strength;  
(i) provide avoidance of triggering photosensitive seizures.  
 
SECTION VII  
E-books  A. Services:  
1. The provision of services in order to maximise their foreseeable use 
by persons with functional limitations, including persons with 
disabilities, shall be achieved by:  
 (a) ensuring the accessibility of the products they use in the 
provision of the servic e, in accordance with the rules laid 
down in point B "Products";  
(b)  providing information about the functioning of the service  
EN 14   EN and about its accessibility characteristics and facilities as 
follows:  
(i) the information content shall be available in text 
forma ts that can be used to generate alternative 
assistive formats to be presented in different 
ways by the users and via more than one sensory 
channel,   
(ii) alternatives to non -text content shall be provided;  
(iii)  the electronic information, including the related 
online applications needed in the provision of the 
service shall be provided in accordance with 
point (c).  
(c) making websites accessible in a consistent and adequate 
way for users’ perception, operation and understanding, 
including the adaptability of cont ent presentation and 
interaction, when necessary providing an accessible 
electronic alternative; and in a way which facilitates 
interoperability with a variety of user agents and assistive 
technologies available at Union and international level;   
(d) providing accessible information to facilitate 
complementarities with assistive services;  
(e)  including functions, practices, policies and procedures and 
alterations in the operation of the service targeted to address 
the needs of persons with functional lim itations.  
B. ¨Products"  
1. Design and production:  
The design and production of products in order to maximise their 
foreseeable use by persons with functional limitations, including 
persons with disabilities and those with age related impairments, shall 
be achieved by making accessible the following:  
(a) the information on the use of the product provided in the 
product itself (labelling, instructions, warning), which:  
(i) must be available by more than one sensory 
channel;  
(ii) must be understandable;  
(iii) must be perceivable;  
(iv) shall have an adequate size of fonts in 
forese eable use conditions;  
(b) the packaging of the product including the information 
provided in it (opening, closing, use, disposal);  
(c) the product instructions for use, installation and 
maintenance, storage and disposal of the product which 
shall comply with the following:   
EN 15   EN (i) content of instruction shall be available in text 
formats that can be used for generating 
alternative assistive formats to be presented in 
different ways and via more than one sensory 
channel, and  
(ii) instructions shall provide alternatives to non -text 
content;  
(d) the user interface of the product (handling, controls and 
feedback, input and output) in accordance with point 2;  
(e) the functionality of the product by providing functions 
aimed to address the needs of persons with functional 
limitations, in a ccordance with point 2;  
(f) the interfacing of the product with assistive devices.  
 2. User interface and functionality design :   
In order to make accessible the design of the products and their user 
interface as referred to in points (d) and (e) of point 1 t hey must be 
designed, where applicable, as follows:  
(a) provide for communication and orientation via more than 
one sensory channel;  
(b) provide for alternatives to speech for communication and 
orientation;  
(c) provide for flexible magnification and contrast;  
(d) provide  for an alternative colour to convey information;  
(e) provide for flexible ways to separate and control 
foreground from background including for reducing 
background noise and improve clarity;  
(f) provide for user control of volume;  
(g) provide for sequential control and alternatives to fine motor 
control;  
(h) provide for modes of operation with limited reach and 
strength;  
(i) provide avoidance of triggering photosensitive seizures.  
 
SECTION VIII  
E-commerce  A. Services:  
1. The provision of services in order to maximise their foreseeable use 
by persons with functional limitations, including persons with 
disabilities, shall be achieved by:  
 (a) providing information about the functioning of the service 
and about its accessibi lity characteristics and facilities as 
follows:  
(i) the information content shall be available in text  
EN 16   EN formats that can be used to generate alternative 
assistive formats to be presented in different 
ways by the users and via more than one sensory 
channel,   
(ii) alternatives to non -text content shall be provided;  
(iii)  the electronic information, including the related 
online applications needed in the provision of the 
service shall be provided in accordance with 
point (b).  
(b) making websites accessible in a consistent  and adequate 
way for users’ perception, operation and understanding, 
including the adaptability of content presentation and 
interaction, when necessary providing an accessible 
electronic alternative; and in a way which facilitates 
interoperability with a variety of user agents and assistive 
technologies available at Union and international level;   
 
SECTION IX - ACCESSIBILITY REQUIREMENTS FOR OTHER UNION ACTS IN 
CHAPTER VI  
Part A – Products  
1. Design and production  
The design and production of products in order to maximise their foreseeable use by persons 
with functional limitations, including persons with disabilities and those with age related 
impairments, shall be achieved by making accessible the following:  
(a) the information on the use of the product provided in the product itself 
(labelling, instructions, warning), which:  
(i) must be available by more than one sensory channel;  
(ii) must be understandable;  
(iii) must be perceivable;  
(iv) shall have an adequate siz e of fonts in foreseeable use conditions;  
(b) the packaging of the product including the information provided in it (opening, 
closing, use, disposal);  
(c) the product instructions for use, installation and maintenance, storage and 
disposal of the product which sh all comply with the following:  
(i) content of instruction shall be available in text formats that can be used 
for generating alternative assistive formats to be presented in different 
ways and via more than one sensory channel, and  
(ii) instructions shall  provide alternatives to non -text content;  
(d) the user interface of the product (handling, controls and feedback, input and 
output) in accordance with point 2;   
EN 17   EN (e) the functionality of the product by providing functions aimed to address the 
needs of persons with functional limitations, in accordance with point 2;  
(f) the interfacing of the product with assistive devices.  
 2.  User interface and functionality design   
In order to make accessible the design of the products and their user interface as referred to in 
points (d) and (e) of point 1 they must be designed, where applicable, as follows:  
(a) provide for communication and orientation via more than one sensory channel;  
(b) provide for alternatives to speech for communication and orientation;  
(c) provide for flexible magnification and contrast;  
(d) provide for an alternative colour to convey information;  
(e) provide for flexible ways to separate and control foreground from background 
including for reducing background noise and improve clarity;  
(f) provide for user control of volume;  
(g) provide for sequential control and alternatives to fine motor control;  
(h) provide for modes of operation with limited reach and strength;  
(i) provide avoidance of trig gering photosensitive seizures.  
Part B – Services  
1. The provision of services in order to maximise their foreseeable use by persons with 
functional limitations, including persons with disabilities, shall be achieved by:  
(a) making accessible the built environ ment where the service is provided, 
including transport infrastructure, in accordance with Part C, without prejudice 
to national and Union legislation for the protection of national treasures 
possessing artistic, historic or archaeological value;  
(b) making fa cilities accessible, including vehicles, crafts and equipment needed 
for the delivery of the service as follows:  
(i) the design of its built space shall follow the requirements under Part  C in 
relation to boarding, disembarking, circulation and use;  
(ii) the information shall be available in different ways and via more than 
one sensory channel;  
(iii)  alternatives to non -text visual content shall be provided.  
(c) ensuring the accessibility of the products used in the provision of the service, in 
accordance w ith the rules laid down in Part A;  
(d) providing information about the functioning of the service and about its 
accessibility characteristics and facilities as follows:  
(i) the information content shall be available in text formats that can be used 
for generat ing alternative assistive formats to be presented in different 
ways by the users and via more than one sensory channel,   
(ii) alternatives to non -text content shall be provided;   
EN 18   EN (iii)  the electronic information, including the online related applications 
needed in the provision of the service shall be provided in accordance 
with point (e).  
(e) making websites accessible in a consistent and adequate way for users’ 
perception, operation and understanding, including the adaptability of content 
presentation and interaction, when necessary providing an accessible electronic 
alternative; and in a way which facilitates interoperability with a variety of user 
agents and assistive technologies avail able at Union and international level;   
(f) providing accessible information to facilitate complementarities with assistive 
services;  
(g) including functions, practices, policies and procedures and alterations in the 
operation of the service targeted to address the needs of persons with functional 
limitations.  
Part C – Built environment  
1. The accessibility to persons with functional limitations, including persons with 
disabilities, of the built environment for its foreseeable use in an independent 
manner, shall in clude the following aspects of areas intended for public access:  
(a) use of related outdoor areas and facilities;  
(b) approaches to buildings;  
(c) use of entrances;  
(d) use of paths in horizontal circulation;  
(e) use of paths in vertical circulation;  
(f) use of rooms by the public;  
(g) use of equipment and facilities;  
(h) use of toilets and sanitary facilities;  
(i) use of exits, evacuation routes and concepts for emergency planning;  
(j) communication and orientation via more than one sensory channel;  
(k) use of facilities and buildings for their  intended purpose;  
(l) protection from hazards in the environment indoors and outdoors.  
 
 
SECTION X - ACCESSIBILITY REQUIREMENTS FOR THE PURPOSE OF 
ARTICLE 3(10) CONCERNING THE BUILT ENVIRONMENT WHERE THE 
SERVICES UNDER THE SCOPE OF THIS DIRECTIVE IS PROVIDED  
The accessibility to persons with functional limitations, including persons with disabilities, of 
the built environment where the service is provided, referred to in Article 3(10) for its 
foreseeable use in an independent manner, shall include the followin g aspects of areas 
intended for public access:   
EN 19   EN (a) use of related outdoor areas and facilities under the responsibility of the service 
provider;  
(b) approaches to buildings under the responsibility of the service provider;  
(c) use of entrances;  
(d) use of paths in horiz ontal circulation;  
(e) use of paths in vertical circulation;  
(f) use of rooms by the public;  
(g) use of equipment and facilities used in the provision of the service;  
(h) use of toilets and sanitary facilities;  
(i) use of exits, evacuation routes and concepts for emergency planning;  
(j) communication and orientation via more than one sensory channel;  
(k) use of facilities and buildings for their intended purpose;  
(l) protection from  hazards in the environment  indoors and outdoors.