OFFICE( 17)/63 
17-4093 
 
 
The recruitment policy of the WTO is to seek to attract and retain staff members  
offering the highest standards of competence, efficiency and integrity.  
As an Equal Opportunities Employer, the WTO gives full regard to merit and div ersity.  
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Vacancy Notice No.:  EXT/F/17-46  Issued on:   26 July 2017 
 
Title:  Deputy Service Manager  Application Deadline (CET):  23 August 2017 
 
Grade:  8   
 Division:  Administration & Ge neral Services  
(291)  
Contract Type:  Fixed -term 
 
Starting Salary:  CHF 112, 969 net per annum 
(approximate)  
 Duration:  Two years with the possibility of 
extension  
 
Other 
Conditions:  In accordance with WTO Staff Regulations and Staff Rules and WTO Pension Plan 
Regulations.  
The World Trade Organization offers an attractive compensation package 
including an annual net salary (subject to mandatory deductions for pension 
contributions and health insurance), dependency benefits, pension plan, health 
insurance sc heme, separation grant, and 30 days annual leave.  Benefits for 
internationally recruited staff may include travel and removal expenses on 
appointment and separation, installation grant, education grant, rental subsidy, 
and home leave.  
Additional informatio n on the compensation package is provided on the 
WTO website:  
http://www.wto.org/english/thewto_e/vacan_e/comp_package_e.pdf . 
 
 
The Secretariat of the WTO is seeking to fill a position of Deputy Service Manager  in the 
Facility Management Section of the Administration & General Services Division.  
 
 
General Functions  
 
The Facility Management Section helps ensure a functional, safe and comfortable workplace for 
employees of  the WTO  Secretariat  and those that use the WTO's facilities for meetings, 
conferences and other events. The Section takes a client -oriented approach, in an 
environmentally -friendly and cost -effective way in order to  support the WTO Members and 
Secretariat  officia ls in achieving the Organization's  objectives.  The Section is composed of 4 teams 
– Building Maintenance Services, Space and Events Management Services, Mailing Services and an 
Administrative support team. The Building Maintenance Services  (BMS)  team is co mposed of 6 
technicians and is responsible for all issues pertaining to the maintenance of technical installations 
(heating, cooling and ventilation, electricity, etc.).  In addition to the management of technical 
installations, the BMS manages contracts p ertaining to cleaning, landscaping, various renovation  
works (painting, carpeting, plastering, etc.) and ensures that contacts with external providers for 
specific works are properly maintained and monitored.   
 
Reporting to the Chief of the Facility Manage ment Section, t he scope of responsibility for this post 
will be to manage the Building Maintenance Services   as well as to be  the Deputy to the Chief of 
the Facility Management Section.  
 
The Deputy Service Manager will undertake  the following responsibili ties: 
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  1. Manage and execut e maintenance and repair of property and facilities , including  related 
systems such as plumbing electrical heating cleaning services , to ensure everything is working 
according to established  standards . 
 
2. Manage and control dis posal of the Organization's assets,  using a maintenance and tracking 
system; e valuate existing processes , recommend improvements and implement efficient methods 
of asset management.  
 
3. Manage , motivate and develop staff member s under his/her direct superv ision; ensure that 
service  delivery  is at the highest possible quality.  Ensure performance planning, conduct regular 
assessments of team members, and escalate issues, where necessary, to the  attention of the Chief 
of Section as soon as possible so that ser vices are delivered at or improved to the expected 
standards.  
 
4. Ensure the effective delivery of day -to-day operations of the team. Plan, organize and 
distribute work according to priorities.  
 
5. Prepare terms of reference for the establishment of comple x contractual services  for building 
maintenance ; support the tendering process and monitor contract performance ; draft clear and 
concise reports on complex technical issues.  
 
6. Assist the Chief of Section in supervising the execution of a multi -million fa cility 
management budget, with particular emphasis on managing the budget of the building 
maintenance  service , and m onitor expenditure according to plans and contracts to ensure 
compliance  of that service . 
 
7. Conceptualize and plan specialized projects  relevant to building maintenance and facilities 
management ; assist the Chief of Section to implement  the Strategic Facilities Management Plan.  
 
8. Assist the Chief of Section in the management of the Facility Management Section and act as 
Officer -in-Charge during  his/her absence . 
 
9. Keep abreast of new methods and technologies  in the area of facility management and 
building maintenance;  make recommendations to improve working methods of the Facility 
Management Service and ensure proper implementation.  
 
 
REQUIRED QUALIFICATIONS  
 
Education:  
 
Advanced university  degree  in engineering, facility management, architecture, or a nother  area 
relating to the built -environment is required. Alternatively, proven professional ex perience  (at 
least two years)  in a relevant  field combined with a basic university degree could be considered  in 
lieu of an advanced university degree .  
 
Knowledge and Skills:  
 
Very good  understanding of industry evolutions in the area of facility management . . 
 
Good understanding of the areas of b uilding maintenance and space management  and ability to 
read and interpret architectural floor plans.   
 
Good knowledge of and experience in the use of Building Management Systems .  
 
Budget management skills.  
 
Contract  management skills  for various large -scale maintenance contracts  including those 
amounting to at least 60,000 Swiss francs per year . 
 
Demonstrated p roject management skills.  
 
Ability to draft technical descriptions for large contract bid documents .  Familiarity with 
procurement processes in ins titutions/organizations.  OFFICE(1 7)/63 
 
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Very good problem solving skills; decision -making skills.  
 
Proven a bility to manage, motivate and develop a team of technicians in an environment impacted 
by technological and functional changes.  
 
The following interpersonal capa bilities are required: ability to initiate and build relationships with 
a variety of people both inside and outside the organization; to communicate information in a clear 
manner ; to cope with and resolve conflicts through interpreting provided guidelines on how to 
resolve them; to present technical facts to knowledgeable specialised audiences; to persuade 
others to a point of view using facts; to work in a team where supporting and gaining the support 
of others is important to achieving her/his objectives;  and to supervise a group of people in their 
day-to-day work.  
 
Work Experience:  
 
At least five years' relevant work  experience in the facilit ies management  field, including at least 
three years' experience  in team management (minimum 5 staff), and experien ce in the 
management of large facility management contracts . 
 
Languages:  
 
Excellent knowledge of  French and good knowledge of English are required, including ability to 
draft clearly and concisely in both languages.  
 
Additional Information:  
 
The position m ay be offered at a lower grade if the selected candidate does not fully meet all the 
required qualifications.  
 
Only applications from nationals of WTO Members will be accepted.  
 
The WTO may use various communication technologies such as video or teleconfer ence for the 
assessment and evaluation of candidates. The recruitment process may also involve the use of 
various forms of testing, assessment centres, interviews and reference checks.  
 
Candidates not selected whose performance in the selection process nev ertheless shows them to 
be suitable for a similar position may be kept on a roster for up to 18 months, and may 
subsequently be called upon as and when the need arises for additional resources.  
______________________________________________________________ ________  
APPLICANTS MAY BE REQUIRED TO SIT A WRITTEN EXAMINATION  
______________________________________________________________________  
APPLICANTS WILL BE CONTACTED DIRECTLY IF SELECTED FOR AN INTERVIEW  
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Please note that all candidates must complete an o nline application  form.  
To apply, please visit the WTO's E -Recruitment website at: https://erecruitment.wto.org . 
The system provides instructi ons for online application procedures.  
 
All applicants are encouraged to apply online as soon as possible after the vacancy has  
been posted and well before the closing date – Central European Time (CET) –  
stated in the vacancy announcement.  
 
PLEASE NOTE T HAT APPLICATIONS RECEIVED AFTER THE  
CLOSING DATE WILL NOT BE ACCEPTED  
 
The WTO is a non -smoking environment.