OFFICE( 19)/45 
19-4196 
 
 
The recruitment policy of the WTO is to seek to attract and retain staff members  
offering the highest standards of competence, efficiency and integrity.  
As an Equal Opportunities Employer, the WTO gives full regard to merit and diversity.  
______________________________________________________________________  
 
Vacancy Notice No.:  EXT/F/19 -36 Issued on:  19 June 2019  
 
Title:  Chief – Documents Management, Monitoring 
and Production  Application Deadline:  17 July 2019  
 
Grade:  8 
 Division:  Language, Documentation and 
Information Management  
(235) Contract Type:  Fixed -term 
 
Starting Salary:  CHF CHF 113,639 net per annum  
(approximate)  Duration:  Two years with the possibility of 
extension  
 
Other 
Conditions:  In accordance with WTO Staff Regulations and Staff Rules and WTO Pension Plan 
Regulations.  
The World Trade Organization offers an attractive compensation package including 
an annual net salary (subject to mandatory deductions for pension contri butions 
and health insurance), dependency benefits, pension plan, health insurance 
scheme, separation grant, and 30 days annual leave.  Benefits for internationally 
recruited staff may include travel and removal expenses on appointment and 
separation, insta llation grant, education grant, rental subsidy, and home leave.  
Additional information on the compensation package is provided on the 
WTO website:  
https://www.wto.org/english/thewto_e/vacan_e/compensation_e.htm  
 
 
The Secretariat of the WTO is seeking to fill a position of Chief – Documents Management, 
Monitoring and Production in the Documentation Branch of the Language, Documentation 
and Information Management Division. Three Branches form the Division - the Langu age 
Services Branch, Documentation Branch and the Information Management Branch. The 
Documentation Branch comprises the Documents Management, Monitoring and 
Production Section and the Graphic & Event Design, Print and Distribution Section.  
 
 
General Funct ions 
 
Under the supervision of the Head of the Documentation Branch, the incumbent will have the primary 
responsibility for supervising and managing the Documents Management,  Monitoring and Production 
Section. In addition, the incumbent will participate in decision -making, planning and the 
development of strategies relative to establishing best practices in those areas. Key accountabilities 
will include:  
 
1. Lead, plan and manage the work of the Documents Management,  Monitoring and Production  
Section to ensure high quality services are delivered in an effective, efficient and timely manner. 
Ensure skills of staff are continuously developed through training or coaching. Manage staff and 
budgetary resources allocated to the section.  
 
2. Establis h and implement strategies, guidelines and procedures to plan the production of WTO 
documentation in the three official languages, ensuring timeliness and quality are built into the 
processes.  
 
3. Develop Service Level Agreements based on document types a nd publicise these within WTO. 
Develop production KPIs as a tool to continually improve processes and enable data -driven decisions.  
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4. Proactively liaise with other Divisions and the Language Services Branch to set priorities and 
deadlines. Ensure deadlin es are set for documents – this entails establishing and maintaining a 
constantly evolving list of priorities - which informs the Division's work schedule. Be permanently 
aware of the exact status of all documents, circulation criteria for Members, observe rs, NGOs and 
individuals, derestriction criteria, etc.  
 
5. Contribute to ensuring that effective service is provided to internal and external WTO clients 
through process optimisation and business continuity planning. This entails researching, drafting 
and implementing business case proposals and requests for proposals for cost effective systems or 
partnerships that address the strategic needs of the Organization.  
 
6. Undertake any other administrative and/or data management activities as required.  
 
7. Respond to requests from WTO staff, Members, organizations and individuals outside the WTO 
and represent the WTO on missions and at meetings.  
 
 
REQUIRED QUALIFICATIONS  
 
Education:  
 
Advanced university degree (Master’s degree or equivalent degree) in publis hing, communications, 
or knowledge/information management. Alternatively a first -level university degree with proven 
additional professional expertise equivalent to a relevant advanced university degree could be 
considered.  
 
Knowledge and Skills:  
 
Technica l knowledge and skills:  
 
Demonstrated skills and experience in publications/documentation workflow management and re -
engineering.  
Demonstrated skills and experience in publications/documentation planning.  
Strong analytical skills and proven experience mana ging complex projects, including change 
management projects.   
Knowledge of XML -publishing within a high -throughput environment (eg: journals publishing, 
financial publishing, legal publishing) would be an advantage.  
Demonstrated skills and experience in b udget management.  
Excellent drafting and presentation skills.  
Proficiency with Microsoft Excel, and adept in creating professional PowerPoint presentations.  
Expert level with Microsoft Word. Knowledge of Microsoft Word Macro/template development would 
be an advantage.  
 
Behavioural skills:  
 
Ability to manage a heterogeneous group of people, motivating them, setting objectives and 
managing their performance.  
Ability to think out of the box, lead and stimulate continuous process improvement.  
Ability to influen ce others and move toward a common vision or goal.  
Excellent communication skills, including the ability to clearly articulate messages to a variety of 
audiences, for example technical/scientific and lay stakeholders.  
Excellent interpersonal  skills.   
Ability to relate to and build relationships with colleagues including people within and outside the 
organization.   
Ability to face and cope with conflict situations.   
Ability to work harmoniously in a multi -cultural en vironment.  
Ability to adapt quickly to different environments and to work under pressure.  
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  Work Experience:  
 
A minimum of 5 years of relevant experience, preferably in a multinational company or International 
Organization, including demonstrated profession al experience in publishing and/or documents 
preparation and production is required.  
Of the minimum 5 years' relevant experience, a minimum of 3 years' experience in managing a 
service, with a proven track record in overseeing the production of sensitive documentation or similar 
(such as legally binding publications, medical or financial information) at the international level, is 
required, as is experience with large -scale organizational change efforts.  
Of the minimum 5 years' relevant experience, a minim um of 3 years' experience managing third 
party proof -readers, translators, editors to absorb peaks in production would be an asset.  
 
Languages:  
 
Excellent command of English, both oral and written is required (minimum C1 level according to the 
Common European Framework of Reference for Languages (CEFR) ). Excellent knowledge of French 
or Spanish (minimum C1 level according to CEFR) is required. Knowledge of a third language is an 
advantage.  
 
Shortlisted candidates will be assessed on their langu age skills as part of the selection process and 
may be asked to provide proof of their language skills under a recognized framework (e.g. CEFR, 
IELTS, UN Language Proficiency Exam, etc.).       
 
Additional Information:  
 
The position may be offered at a lowe r grade if the selected candidate does not fully meet all the 
required qualifications.  
 
Only applications from nationals of WTO Members will be accepted.  
 
The WTO may use various communication technologies such as video or teleconference for the 
assessment and evaluation of candidates. The recruitment process may also involve the use of 
various forms of testing, assessment centres, interviews and reference checks.  
 
Candidates not selected whose performance in the selection process nevertheless sho ws them to be 
suitable for a similar position may be kept on a roster for up to 12 months, and may subsequently 
be called upon as and when the need arises for additional resources.  
______________________________________________________________________  
APPLICANTS MAY BE REQUIRED TO SIT A WRITTEN EXAMINATION  
______________________________________________________________________  
APPLICANTS WILL BE CONTACTED DIRECTLY IF SELECTED FOR AN INTERVIEW  
__________________________________________________________________ ____  
Please note that all candidates must complete an o nline application  form.  
To apply, please visit the WTO's E -Recruitment website at: https://erecruitment.wto.org . 
The system provides instructions for online application procedures.  
 
All applicants are encouraged to apply online as soon as possible after the vacancy has  
been posted and well before the closing date – Geneva (Switzerland) time –  
stated in the vacancy announcement.  
 
PLEASE NOTE THAT APPLICATIONS RECEIVED AFTER THE  
CLOSING DATE WILL NOT BE ACCEPTED  
 
The WTO is a non -smoking environment.