ICS 71.100. 70 
 
Reference number  
DRS 355:2022  
© RSB 2022  
  
 RWANDA 
STANDARD  DRS 
355  
 
Second  edition  
2022 -mm-dd 
 
Beauty salon services  — Requirements for 
the provision of service  
   
DRS 355: 2022  
©RSB 2022  - All rights reserved                  ii 
 In order to match with technological development and to keep continuous progress in industries, 
standards are subject to periodic review. Users shall ascertain that they are in possession of the latest 
edition  
 
 
 
 
 
 
 
 
© RSB 2022  
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized 
in any form or by any means, electronic or mechanical, including photocopying and microfilm, without 
prior written permission from R SB. 
Requests for permission to reproduce this document should be addressed to : 
Rwanda Standards  Board  
P.O Box 7099 Kigali -Rwanda  
KK 15 Rd, 49  
Tel. +250 788303492  
Toll Free: 3250  
E-mail: info@rsb.gov.rw  
Website: www.rsb.gov.rw  
ePortal: www.portal.rsb.gov.rw   DRS 355: 2022  
iii                ©RSB 2022 - All rights reserved  
 Contents  Page 
Foreword  ................................ ................................ ................................ ................................ ....................  v 
1 Scope  ................................ ................................ ................................ ................................ .............  1 
2 Normative references  ................................ ................................ ................................ ...................  1 
3 Terms and definitions  ................................ ................................ ................................ ..................  1 
4 Operational requirements  ................................ ................................ ................................ ............  3 
5 Facility and equipment requirements  ................................ ................................ .........................  4 
5.1 Beauty treatment facilities  ................................ ................................ ................................ ...........  4 
5.1.1 General requirements  ................................ ................................ ................................ ..................  4 
5.1.2  Reception  ................................ ................................ ................................ ................................ ...... 4 
5.1.3  Beauty treatment area  ................................ ................................ ................................ ..................  4 
5.1.4  Sink area  ................................ ................................ ................................ ................................ ........  5 
5.2 Beauty treatment equipment and tools  ................................ ................................ ......................  5 
6 Maintenance and hygiene requirements  ................................ ................................ ....................  5 
6.1 Maintenance and hygiene for Beauty Treatment Area (BTA) facilities  ................................ ... 5 
6.2 Maintenance and hygiene for BTA equipment and tools  ................................ .........................  6 
6.3 Personal hygiene of beauty therapi st ................................ ................................ ........................  7 
7 Handling of chemicals and hazardous substance  ................................ ................................ .... 8 
8 Staff requirements  ................................ ................................ ................................ ........................  8 
8.1 Human reso urces general requirements  ................................ ................................ ...................  8 
8.2 Competence and qualifications  ................................ ................................ ................................ .. 9 
8.3 Continuing Professional Development (CPD)  ................................ ................................ ...........  9 
9 Service to customers  ................................ ................................ ................................ .................  10 
9.1 Scheduling and appointment management  ................................ ................................ .............  10 
9.2 Client visit  ................................ ................................ ................................ ................................ ... 10 
9.2.1  General  ................................ ................................ ................................ ................................ ........  10 
9.3 Client consultat ion ................................ ................................ ................................ .....................  10 
9.4 Delivery of beauty treatment  ................................ ................................ ................................ ..... 11 
9.4.1  Hygiene and safety  ................................ ................................ ................................ .....................  11 
9.4.2  Client privacy and security of client’s property  ................................ ................................ ...... 11 
9.5 Post treatment procedure  ................................ ................................ ................................ ..........  12 
9.6 Client satisfaction  ................................ ................................ ................................ .......................  12 
9.7 Complaints  ................................ ................................ ................................ ................................ .. 13 
9.8 Maintenance of  records  ................................ ................................ ................................ .............  13 
Annex  A (informative)  Classification of disinfectants  ................................ ................................ ........  14 
Annex  B (normative)  Beauty treatment services and relevant RTQF levels  ................................ .... 15 
Annex  C (informative)  Client Consultation Form  ................................ ................................ ................  16 
The table of co ntents  is an optional  preliminary element, but is necessary if it makes the document easier to 
consult. The table of contents shall be entitled “Contents” and shall list clauses and, if appropriate, subclauses 
with titles, annexes together with their statu s in parentheses, the bibliography, indexes, figures and tables. The 
order shall be as follows: clauses and subclauses with titles; annexes (including clauses and subclauses with 
titles if appropriate); the bibliography; indexes; figures; tables. All the e lements listed shall be cited with their full DRS 355: 2022  
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 titles. Terms in the “Terms and definitions” clause shall not be listed in the table of contents . Only a standard 
containing main part equalling or exceeding five (5) pages shall have table of contents . DRS 355: 2022  
v                ©RSB 2022 - All rights reserved  
 Foreword  
Rwanda Standard s are prepared  by Technical Committees and approved by Rwanda Standards Board (RSB) 
Board  of Directors in  accordance with the procedures of RSB, in compliance with Annex 3 of the WTO/TBT 
agreement on the preparation, adoption and ap plication of standards.  
The main task of technical committees is to prepare national standards.  Final Draft Rwanda S tandards adopted 
by Technical committ ees are ratified  by me mbers of RSB Board of Director s for publication and gazettment as 
Rwanda Standard s. 
DRS 355 was prepared by Technical Committee RSB/TC 014, Quality management and quality assurance  
In the preparation of this standard, reference was made to the following standard s: 
1) BS EN 17226:2019: Beauty Salon Services - Requirements and  recommendations for the provision of 
service  
2) US 713: 2008 Requirements for hygiene in commercial skin penetration, hairdressing, and beauty and 
natural therapy  
3) ISO 17679:  2016 Tourism and related services — Wellness spa — Service requirements  
The assistanc e derived from the above source is hereby acknowledged with thanks.  
This second  edition cancels and replaces the first  edition (RS  355:2017 ), clause s 3,4, 5,  6,7,8 and 9 have been 
technically revised.  
Committee membership  
The following organizations were r epresented on the Technical Committee on Quality management and quality 
assurance  (RSB/TC 014) in the preparation of this standard.  
Trust Engineering Solutions ltd  
SULFORwanda Industry  
Ese URWIBUTSO  
Standards for Sustainability  
KCB-Rwanda  
University of Rwanda -Headquarters  
Life Long Education Group Ltd  DRS 355: 2022  
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 Consultancy in quality, environment and safety (CONQEAS)  
Come again salon  
AS Beaute Ltd  
H&B TVET Center  
Rwanda  Standards Board  (RSB) – Secretariat  
 DRS 355: 2022  
1                ©RSB 2022 - All rights reserved  
 Beauty salon services  — Requirements for the provision of service  
1 Scope   
This Rwanda Standard specifies requirements for provision of safe and professional beauty treatment services 
by beauty salons.  
This standard applies to all beauty salon operators and clients, regardless of where the beauty treatment service 
is delivered. Beauty treatment or cosmetology and wellness services covered by this standard relate to 
hairdressing, barbering, skin care, cosmetics , massage,  tattoing , manicure  and pedicure  treatment.  
Electrology,  Intense Pulse Light  (IPL), as well as  other  medical treatment procedures including aesthetic surgical 
procedures and cosmetic injec table procedures including sclerotherapy are excluded from the scope of this 
standard.  
2 Normative references  
There are no normative references in this document.  
3 Terms and definitions  
For the purposes of this standard , the following terms and definitions app ly. 
3.1  
beauty salon  
establishment offering cosmetology and wellness treatments and sales of retail beauty products related to the 
treatments  
3.2  
beauty salon service (s)  
treatments and services provided to clients and customers by beauty therapists  
Note  Beauty salon services do not include any actions intended for surgical or medical treatments.  
3.3  
beauty treatment  
actions applied to the skin by a beauty therapist in order to offer benefits to the skin and contribute to the 
wellness and/or beauty of th e client  
NOTE  Actions can be provided manually and/or with the use of tools and/or equipment and/or cosmetic products.   
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 3.4  
beauty therapist  
person qualified to provide services within a beauty salon  
NOTE  The term beauty therapist may also refer to beautician, aesthetician or other beauty professional terms used in 
the industry and that meet the necessary qualification requirements of this Rwanda Standard . 
3.5  
cosmetology  
professional skill or practice of beautifying and improving the face, skin, na ils and hair and including cosmetics 
and their application.  
3.6  
cosmetic  
any article intended to be used by means of rubbing, pouring, steaming, sprinkling, spraying on or otherwise  
applied to the human body or any part thereof for cleansing, beautifying, promoting attractiveness or altering  
the appearance . 
Note  Such article exclude s articles intended beside the above purposes for use in the diagnosis, treatment or 
prevention of diseases and  those intended to affect the structure or any functio n of the body . 
3.7 
continuing professional development (CPD)  
set of activities undertaken by an individual professional in order to maintain professional competence, 
knowledge and skill  
3.8 
contra -actions  
unwanted and/or undesirable reactions that arise fr om beauty treatment  
NOTE  Contra -actions should not be confused with normal and expected reactions, e.g. hyperaemia following waxing 
application.  
3.9 
contra -indications  
known condition of client that prevents a beauty treatment from being offered by a beaut y therapist  DRS 355: 2022  
3                ©RSB 2022 - All rights reserved  
 3.10 
responsible person  
appointed person responsible for managing beauty therapy staff in charge of the delivery of beauty salon 
services within the beauty salon  
NOTE   The responsible person can be the salon owner or a person appointed by the owner.  
3.11 
well-being  
feeling of being comfortable, healthy and happy  
3.112  
wellness  
state of health and well -being, featuring the harmony of body, mind, spirit, emotion and socia l relations through 
self-responsibility  
NOTE  An approach towards wellness is not disease -oriented but to improve one’s level of wellness. Different persons 
not affected by a specific disease can have different levels of wellness. People living with illnes s can achieve higher levels 
of wellness.  
4 Operational requirements  
The beauty salon shall:  
a) appoint a named responsible person, responsible for the day -to-day operation of the salon. This person 
shall ensure that all requirements of this Rwanda Standard are  met; 
NOTE  Where the beauty salon service is provided by a sole trader, that individual is deemed to be the responsible 
person. The responsible person may appoint others to help in this role but ultimate responsibility for meeting the 
requirements of this Rwanda Standard lies with the responsible person.  
b) have an occupational permit granted by a competent authority;  
c) all staff shall have work contract signed by both the staff and the employer.  
d) provide adequate sanitary facilities including separate toilets for male and female;  
e) provide waste disposal bins covered and properly labelled, and waste wat er disposal facilities;  
possess first aid kit, with at least the provisions including surgical spirit; a bandage; plasters, cotton wool, gauze 
and forceps . The first -aid kit shall be visible and easily reachable for the staff  and clients  
f) keep beauty salon premises clean and maintained in good hygienic conditions;  
g) ensure that beauty therapists are medically examined after every 4 months  and records kept;  
h) have standard operating procedures showing how the beauty salon services are delivered;  
i) have fire safety system and trained personnel to operate it; and   
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 j) ensure adequate supply of potable water is available.  
5 Facility and equipment requirements  
5.1 Beauty treatment facilities  
5.1.1  General requirements  
5.1.1.1  Adequate space and design shall be provided  for the comfort, privacy, well -being and safety of 
clients.  
5.1.1. 2 All floor, walls and ceiling surfaces shall be designed and constructed to accommodate the intended 
activities for each area, for example, non -slip floors in wet areas.  
5.1.1. 3 All electrical inst allations and equipment shall be properly constructed and maintained and correct 
for the purpose and environment in which they are used.  
5.1.1. 4 All electrical work (installation, extension and repairs) shall be undertaken by competent  workers 
or supervise d by those with special knowledge  and skills . 
5.1.1. 5 The ambience sh all be peaceful and relaxing.  
5.1.2  Reception  
5.1.2.1 There shall be a clearly labelled reception area. The reception area shall be in good condition in 
terms of cleanliness and illumination an d without obstacles.  
5.1.2.2 Adequate seating for clients who may be waiting for their appointment shall be provided.  
5.1.2.3  A list of beauty treatment services provided, including prices, opening and closing time shall be 
displayed in a manner which is a ccessible to the client.  
5.1.3  Beauty treatment area  
5.1.3.1  In establishing each beauty treatment area , layout and set up shall be taken into considerati on to 
ensure health and safety of staff, clients and the environment.  
5.1.3.2  A risk assessment shall be carried out to identify potential hazards and to ensure that all hazards 
are addressed. A record of this assessment shall be maintained.  
5.1.3.3  Each beauty treatment area shall be established with adequate and appropriate equipment, 
materials and products  in order to effectively deliver the range of beauty treatment services.  
5.1.3.4  The treatment room shall have an adequate level of illumination  and adjustable lighting system.  
5.1.3.5  Smoking, eating and drinking shall not be permitted in the treatment ar ea. Pets shall not be 
permitted in the  treatment area.  The sign preventing this shall be displayed  DRS 355: 2022  
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 5.1.3.5   For closed -door treatment rooms, air conditioning (cooling or heating , and aerating ) in the 
treatment rooms shall be individually controlled, well -serviced and maintained.   
5.1.4  Sink area  
5.1.4.1  The sink area shall be open, have appropriate space and be kept in good condition in terms of 
cleanliness and illumination.  
5.1.4.2  Adequate equipment, materials and instruments shall be provided  and always kept clean and in 
good condition, and shall be appropriately sterilized and /or sanitized.  
5.1.4.3  Beauty therapist shall always be clean, wear appropriate uniform, and safety measures shall be 
taken to mitigate the risk of infection during cli ent’s treatment.  
5.2 Beauty treatment equipment  and tools  
5.2.1  Adequate equipment and tools that are consistent with the beauty treatment service delivered shall be 
available and always kept clean, maintained in good condition, and shall be appropriately ste rilized and /or 
sanitized/and or disinfected.  
5.2.2 Each service chair/couch shall be covered with a smooth, non -porous material, such as vinyl or leather, 
which is easily cleaned.  
5.2.3  Service chairs shall be separated from each other with a distance of  1 meter, and the distance between 
the last chair and the wall shall be 0.5 meter.  
5.2.4 Each practitioner shall have a cabinet for tools. The cabinets shall be constructed of material that may 
be easily cleaned.  
5.2.5 All tools shall be kept non -rusty an d cutting tools kept sharp. Tools shall be sterile at any point in time. 
This will be done by cleaning, sterilizing and then storing in a functional UV sterilizing cabinet.  
6 Maintenance and hygiene requirements  
6.1 Maintenance and hygiene for Beauty Treatment A rea ( BTA) facilities  
6.1.1 In day to day running of a treatment area, all of the facilities as required in 5.1 shall be adequately 
maintained.  
6.1.2 All treatments areas shall be maintained in a clean and hygienic  manner ensuring decor is in good 
repair.  
6.1.3 A schedule for cleaning all area of the salon shall be documented outlining frequency of cleaning per 
area and suitable materials to be used. Records for cleaning of the treatment area shall be maintained . 
6.1.4 Good hygienic practices and re quirements for the beauty therapist and any product, tools and 
equipment used in each specific treatment service offered shall be documented.   
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 6.2 Maintenance and hygiene for BTA equipment  and tools  
6.2.1 All the b eauty treatment equipment  and tools including b ut not limited to  combs, brushes, scissors, 
clippers, manicuring and pedicuring instruments and make -up equipment , shall always be cleaned, disinfected, 
sterilized where applicable and  maintained  in good conditions as described below:  
a) all combs and brushes shall be thoroughly cleaned and disinfected with a low level disinfectant after each 
use; 
b) scissors shall be cleaned and disinfected with a low level disinfectant after each use (for example, 
barbercide) ; 
c) electric clippers and their bla des shall be cleaned and disinfected with an intermediate level disinfectant 
after each use.  
d) any instrument, when visibly contaminated with blood products, shall be cleaned , sterilized and disinfected 
with an intermediate level disinfectant.  
e) non-disposable  clipper blades shall be cleaned and disinfected with an intermediate level disinfectant.  
Note  To avoid rusting of the blades it is recommended that a lubricant should be applied immediately after cleaning.  
f) where applicable, single use materials and tools shall be used  
6.2.2 All staff in the salon shall be aware of the risks associated with each treatment and the control measures 
implemented by the salon to address identified risks.  
6.2.3 Based on risk assessment for each treatment, controls shall be identi fied to address cross 
contamination risks. Suitable controls may include cleaning, disinfection and sterilization of reusable instruments 
and equipment. In particular reusable instruments that could potentially become contaminated with bodily fluids 
shall be cleaned and sterilized after each use.  
Note  Typical instrument which require sterilization include cuticle nippers, reusable tools and glass electrodes (may 
cause skin abrasions) and any other instrument which has the  potential to be abrasive or pierce the skin.  
6.2.4 The use of suitable chemical agents  in appropriate packaging and labelling materials or other suitable 
methods capable of killing bacteria and blood borne viruses shall be used for sterilization. Such chemicals shall 
only be used following the manufacturer’s guidelines and instructions.  
NOTE  The risk of contact infection should be considered by the beauty therapist following contact with client i.e. blood 
contact and other bodily fluids.  
6.2.5 In order to prevent mixing soiled and sterilized tools and ensure each client is treated with adequat ely 
sterilized tools, a system shall be established to ensure tools are identified, tracked and segregated during 
cleaning and sterilization.  
6.2.6  To ensure safety, all needles and equipment used to pierce the skin, for example epilation, micro 
pigmentat ion or micro -needling, shall be sterile packed and for single use. Sterile packs shall be opened in front 
of the client and the content suitably disposed of in a ’sharps box’.  
6.2.7  Any disposable materials shall be disposed of in an appropriate manner. W here there is a risk of bodily 
fluids being present on any disposable material it shall be disposed of as clinical waste. All single use disposable 
instruments and equipment shall be discarded immediately after use.  DRS 355: 2022  
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 NOTE  Examples of single use materials th at may become contaminated with bodily fluids can include gloves, paper, 
needles, abrasive crystal etc.  
6.2.8 Facilities which can be contaminated shall be treated with suitable hygienic measures. Contamination 
prevention shall be carried out in the facili ties at the design stage and, moreover, in the maintenance stage.  
6.2.9 When any facility has symptoms of contamination, it shall be treated (thoroughly disinfected) and 
checked subsequently. The preventive measures shall eliminate or reduce dirty areas th rough an adequate 
maintenance of the beauty treatment facilities.  
6.2.10 Maintenance, cleaning and disinfection operations carried out in each facility/equipment shall be 
registered. The regular cleaning and disinfection plan of facilities and equipment sh all be taken into account.  
6.2.11 All communal items, such as commonly used door handles, phones and shared equipment such as 
hand dryers, shall be regularly and consistently disinfected.  
6.2.12 Any bowls or other treatment elements shall be sanitized appr opriately (washed with disinfectant) after 
each client. All towels shall be changed and laundered after each client. Containers storing products for use on 
clients shall be kept sanitized.  
6.3 Personal hygiene of beauty therapist  
6.3.1 Beauty therapist shall t horoughly wash their hands with water and soap or an antibacterial cleanser and 
dried with disposable paper towels then disinfected before treating every client and after any activity which may 
contaminate the hands.  
6.3.2. Beauty therapist shall wear glov es, face masks, where applicable, depending on the beauty treatment 
delivered.  
6.3.3 The salon shall document its procedure for good hygiene practices for the beauty therapist to address 
at least  the following:  
g) medical examination by government approved medical doctor ; 
h) use of soap and/or hand sanitizing products to sanitize hands prior to treatment;  
i) use of appropriate uniform for beauty therapists including maintenance and level of cleanliness expected;  
j) use of appropriate protective materials, such as disposable gloves, gowns, aprons, goggles during 
treatments  where deemed necessary based on treatment risk assessment i.e. possible contact with bodily 
fluids;  
k) maintenance and replacement of any protective material  used;  
6.3.4 The Responsible Person shall ensure that all staff are trained and aware of the good hygiene practices 
that apply in the beauty salon. All beauty therapists shall be responsible for adhering to the hygiene  practices 
established.  
6.3.5 The Responsible Person of the beauty salon shall ensure any uniform and protective equipment as  
identified per the treatment risk assessment  is provided and used by the therapist.   
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 7 Handling of chemicals and hazardous substance  
7.1 Only chemical products permitted for local use by a competent authorit y shall be used during treatment.  
7.2 All chemicals shall be handled, stored and transported in accordance with the manufacturer’s or supplier’s 
instructions.  
7.3 A procedure shall be established to control the storage, labelling, dispensing, handling and disposal of all 
chemicals and hazardous substances. This procedure shall address at least the following:  
l) listing all hazardous substances used in the beauty salon;  
m) identifying and labelling of all hazardous substances as to their contents and precautions t hat shall be taken 
in their use and handling;  
n) provision of appropriate storage for hazardous substances according to safety guidelines;  
o) identifying of potential hazardous clinical waste;  
p) storage and disposal of all hazardous waste including provision of su itable containers and segregation from 
general waste/refuse for special collection and handling; and  
q) handling of chemical and hazardous waste where a mobile service is offered.  
NOTE  Hazardous substances can include flammable and toxic reagents such as alcohol and acetone.  
7.3 All staff shall be trained on the procedure to ensure adequate handling and disposal of all chemical and 
hazardous waste from the salon.  
NOTE  Disposal of surplus or out of date stock should be done on consultation with  the supplier . 
7.4 Records of training shall be maintained . 
8 Staff requirements  
8.1 Human resources  general requirements  
8.1.1 The Responsible Person  of the beauty salon shall define the appropriate requirements and criteria for 
staff recruitment with regard to certain positions or functions that are considered key for optimal service 
provision.  
8.1.2 Certain tasks shall be performed  by qualified staff . Considering their type of clients, the Responsible 
Person  shall define the profile of the staff that is usually in contact with clients, who will be required to be able 
to communicate in foreign languages.  
8.1.3 Following the recruitment, a new member of  staff shall undergo a training period, throughout which, the 
service levels offered will be duly explained, as well as the rest of the rules of conduct for a better and quick 
adaptation to the working position.  To make this activity easier, the beauty sal on shall have a written document 
explaining the basic aspects of the beauty salon so that the new members of the staff can be aware of them.  
8.1.4 Temporary staff shall be subject to a prompt and basic training process, so that the incorporation of this 
type of staff is not considered as an adverse condition to service provision.  DRS 355: 2022  
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 8.1.5. The Responsible Person  shall ensure that staff are treated fairly and sh all provide an environment in 
which they are continually prepared and motivated to provide proper ser vice to clients.  
8.1.6. The Responsible Person  shall establish an internal communication system, so that all members of the 
staff are always informed of the result of the services and the degree of client satisfaction in their area of work. 
This system sha ll ensure that all suggestions and comments from members of the staff are analysed and 
responded to by the Responsible Person . 
8.1.7. When defining the tasks of the staff, their versatility shall be considered based on the levels of 
occupation and the char acteristics of the beauty salon.  
8.2 Competence  and qualifications  
8.2.1 Beauty therapists providing beauty salon services shall hold Technical Qualification Framework, (TQF) 
qualifications that are recognized by local competent  Authorit ies. This  qualification shall address theory and 
practical skills in relation to the delivery of beauty salon services.  
NOTE  Example of TQF qualifications are described in Annex A  
8.2.2 Theory education and training shall at a minimum address: anatomy and physiology, understanding 
common skin conditions, the role of cosmetic preparations, hygiene, sterilization and microbiology, health and 
safety, legislation and regulations applicable to beauty  salon services, communications skills, client care, 
consultation skills, record keeping, which support the provision of beauty salon services.  
8.2.3 Minimum competence level in each treatment area shall be confirmed by an award, certificate or 
diploma iss ued by a national education authority, or an establishment approved by  a national education 
authority.  
8.2.4 All beauty therapist awards; certificates or diplomas shall be displayed in the salon or be readily 
available. All training records shall be mainta ined.  
8.3 Continuing  Professional Development (CPD)  
8.3.1 The Responsible Person shall appraise all beauty therapists that provide service in the beauty salon  
and develop any training plans to support CPD.  8.3.2 Where beauty therapists operate on their own , they shall 
carry out a self -appraisal of their performance and identify any training needs.  
8.3.3 Beauty therapists shall undertake and record participation in continuing professional development 
activities on  an annual basis. CPD records shall demonstrate activities undertaken which may be considered 
as continuing  professional development. These can include but are not limited to beauty treatment training 
(cosmetic  training, product training, equipment training) and non -technical training (e.g. IT or busine ss skills, 
attendance  at trade exhibitions,).  
NOTE  Manufacturers training on product/equipment may be considered as part of CPD.   
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 9 Service to customers  
9.1 Scheduling and appointment management  
9.1.1  The salon shall have a system in place to manage and schedule appointments and to maintain client 
contact details. This system should ensure that client/beauty therapist ratios are proportionate to the level of 
appointments.  
NOTE  The system to manage and schedule appointments can be an appointments book, cli ent record cards, computer 
system or any other such methods.  
9.1.2  Staff shall ensure that client requirements are identified and a recommendation regarding the 
appropriate beauty treatment is provided following a review of the client's previous treatment history at the salon, 
where it exists.  
9.1.3  Clients shall be advised of any pre -treatment testing or preparation necessary in advance of scheduling 
the beauty treatment. In scheduling an appointment, client information and contact details shall be record ed and 
the details of the appointment confirmed with the client.  
9.1.4  In scheduling appointments consideration shall be given to the time needed to prepare and deliver the 
beauty treatment including set up, preparation, pre -treatment testing and follow up  appointments, if necessary.  
9.2 Client visit  
9.2.1  General  
9.2.1.1  Clients shall be dealt with in a courteous and professional manner at all times.  
9.2.1. 2 On arrival, clients shall be welcomed and the details of their beauty treatment confirmed including 
the name of the beauty therapist who will be working with them.  
9.2.1. 3 Any specific client requirements identified at this time shall be noted and the bea uty therapist 
informed.  
9.2.1. 4 If the client arrives early or there are any delays, the client shall be brought to a suitable waiting 
area with seating. The clients shall be informed of any reasons for the delay and when they can expect to be 
treated.  
9.3 Client consultation  
9.3.1 When and where appropriate, a  private comfortable area shall be available for the initial consultation 
with the client  and the  beauty therapist . 
9.3.2 Advice or a recommendation on the type of treatment as well as highlight any possible contraindications  
and contra -actions  which may result from treatment shall be discussed with the client prior to treatment . The 
client shall sign consent before service pr ovision and records kept.  
NOTE  See Annex C for a sample of general client consultation form.  DRS 355: 2022  
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 9.3.3 A record of the consultation with client addressing all the above shall be maintained and signed by the 
client and the beauty therapist.  
9.3.4 The beauty the rapist shall ensure all client records are maintained and treated as confidential.  
9.4 Delivery of  beauty  treatment  
9.4.1  Hygiene and safety  
94.1.1  Before starting a beauty treatment, the beauty therapist shall check to ensure the electrical 
equipment is working and there are no safety issues.  
9.4.1.2  During the delivery of any beauty treatment good hygiene practices shall apply. This shall include 
the following:  
a) washing , protecting or sanitizing of hands before starting a treatment and where a treatment i s interrupted 
the beauty therapist shall re -sanitize or re -wash their hands before resuming.  
b) provision of clean towels or other types of linen used for covering or protection of the client at the start of 
each treatment;  
c) provision of disposable covering fo r clients in order to minimize the risk of infection from undiagnosed skin 
diseases or disorders;  
d) use of single use applicators or use of separate containers for each client for oils, ointments, cream or wax 
or any other cosmetic product used during a trea tment;  and 
9.4.1.3  If the treatment involves skin penetration, the following shall apply:  
a) topical  application of antiseptic to the skin area prior to starting the treatment;  
b) sterile equipment shall be used;  
c) sterile packaging shall be opened just prior to starting the treatment;  
d) sterile parts of the equipment that penetrate the skin shall not be handled;  and 
e) use of disposable single use gloves such as surgical gloves.  
9.4.1.4  Where penetration of the skin occurs as part of a treatment, all waste shall be co nsidered potentially 
hazardous and shall be handled and disposed of as per clause 7. 
9.4.1.5  During the delivery of any treatment the beauty therapist shall be aware of any client reaction such as 
pain and skin erythema  or reddening. If the reaction is not  normal or indicates that something is wrong , the 
treatment shall be ended immediately.  
9.4.2  Client  privacy and security of client’s property  
9.4.2.1  The treatment area shall be partitioned and solely used for providing treatments , depending on the 
beauty treatment service provided . Suitable screening shall be used to provide privacy to the client.  
9.4.2.2  A gown, wrap or other protective clothing shall be provided to protect client modesty during any 
treatment.   
©RSB 2022  - All rights reserved                  12 
 9.4.2.3  Client's personal boundaries shall be  respected at all times. Client's permission shall be sought 
before  removing any garments in order to deliver a treatment.  
9.4.2.4  Storage shall be provided in the treatment area for  client's belongings.  
9.5 Post treatment procedure  
9.5.1  Gloves or other prote ctive equipment, used, shall be removed and hands shall be sanitized following 
each treatment. Gloves or other protective equipment shall be disposed of appropriately.  
9.5.2 Following the delivery of the beauty treatment, feedback from the client should be  sought and recorded 
on the client information system as necessary. Where there is a complaint, it shall be processed in accordance 
with 9.7. 
9.5.3 Where required, recommendations for aftercare shall be provided after the beauty treatment. Where 
there is a  potential contra -action following a beauty treatment the aftercare advice shall be provided in writing.  
9.5.4 All aftercare advice and documented advice provided to the client shall be recorded in the client 
consultation record.  
9.5.5 On the first occasi on where the client is receiving a beauty treatment, or course of treatments, they 
should sign the treatment record post treatment to acknowledge that they have received the recommended 
aftercare advice.  
9.5.6 Where appropriate, the client should be inform ed of additional services or products that may be of 
interest or improve their experience.  
9.5.7 Sufficient time should be allowed for the client to prepare to leave the treatment area.  
9.5.8 Once the client has left, the treatment area shall be prepared for the next beauty treatment by:  
a) removing any disposable material;  
b) replacing any gown, wrap or other protective clothing ensuring that they are clean and in good  repair;  
c) removing any non -disposable material and preparing for laundry;  
d) restocking supplies as necessary; and  
e) cleaning the treatment area and any equipment which shall be carried in accordance with 6.6 and 7.7. 
9.5.9 A minimum temperature of 60 °C is recommended for laundering towels, gowns and beauty therapists’ 
uniforms, etc.  
9.6 Client  satisfaction  
A client feedback survey should be carried out periodically in order to determine the level of satisfaction with 
the beauty salon service including any recommendations regarding possible improvements. This should be 
used as an input to  the review of service provided in order to make improvements.  DRS 355: 2022  
13                ©RSB 2022 - All rights reserved  
 9.7 Complaints  
9.7.1 The beauty salon shall establish a procedure to address the handling of customer complaints and any 
other action  needed to ensure the provision of a safe and satisfactory beaut y treatment  service.  
9.7.2  The complaint procedure shall  address the following at a minimum:  
a) the complaint type;  
b) action , responsible person and appropriate timeline required to address the complaint;  
c) responsibility for follow up including feedback to the client ; and  
9.7.3  records  of any complaints and any actions taken shall be maintained . 
9.8 Maintenance  of records  
9.8.1 All records relating to clients  shall be kept securely and confidentially.  
9.8.2 Records as required  by this Rwanda Standard  shall be maintained.  
9.8.3 Adequate facilities and/or working spaces shall be provided for storage of such records with access 
given only  to personnel authorized by the Responsible Person.  
9.8.4 A record of all personnel authorized by the Responsible Pers on shall be maintained.  
  
©RSB 2022  - All rights reserved                  14 
 Annex  A 
(informative)  
 
Classification of disinfectants  
Low level  
Quaternary ammonium compounds. Some 
phenols and 3 % hydrogen peroxide.  Kills some bacteria and viruses for 
example, staphylococcus, herpes, 
HBV, HCV, and HIV  
Does not kill Mycobacterium 
tuberculosis , fungi, or spores  Low level disinfectants should be used 
to disinfect noncritical items, for 
example, work surfaces, service tray. 
The disinfectant should be prepared 
and used according to manufacturers’ 
directions  
Intermediate level  
5.25 % household bleach; 1 part bleach 
and 9 parts water; 70% isopropyl alcohol, 
and iodophors  Kills the microorganisms for low level 
disinfectants plus fungi but does not 
kill Mycobacterium tuberculosis , or 
spores  Intermediate level disinfectants may 
be used in place of a low -level 
disinfectant to disinfect work surfaces 
and equipment. Effective for some 
semi -critical items  
High level  
2 % gluteraldehyde or 6 % hydrogen 
peroxide  
Most disinfectants at this level may  also 
achieve sterilization if used for longer time 
periods.  Kills all viruses, bacteria (including 
Mycobacterium tuberculosis ) but does 
not kill spores  Used for semi -critical items and for 
critical items that cannot withstand 
heat sterilization  
 
  DRS 355: 2022  
15                ©RSB 2022 - All rights reserved  
 Annex  B 
(normative)  
 
Beauty treatment services and relevant RTQF levels  
Beauty Treatment services and relevant RTQF Levels  
Beauty Treatment Service  Beauty therapist Job Title  Expected level of qualification mapped 
to the RTQF  
A. Hair Dressing  
1.  Braiding  Braider  Level 1  
2.  Weaving  Weaver  Level 1  
3.  Dreading  Dreadlock stylist  Level 1  
4.  Chemical Treatment  Chemical treatment technician  Level 2& Level 3  
5.  Barbering  Barber  Level 1  
6.  Shampooing  Shampooer  Level 1  
B. Make Up/Personal care  
1.  Skin care  Skin care specialist  Level 4  
2.  Facials  Facial specialist  Level 5  
3.  waxing  Waxing technician  Level 4  
4.  Therapy  Therapist  Level 5  
5.  Tattooing  Tattoo artist  Level 5  
C. Nail Treatment/Artistry  
1.  Artificial  Artificial Nail specialist  Level2&3  
2.  Pedicure& Manicure  Nail Technician  Level 2&3  
3.  Painting  Nail painter  Level1   
©RSB 2022  - All rights reserved                  16 
 Annex  C 
(informative)  
 
Client Consultation Form  
 
 
Insert beauty salon name, address, phone, and logo here  
1. Client identification  
Name................................. ............................Date of Birth......./......./  
Sector........................Cell.................:  
E-mail Address:.......................................Phone:...............................  
Consultation Date:........ /......../...........  
2. Beauty Treatment services to be offered  
 
 Barbering  
 Hairdressing  
 manicure  
 pedicure  
 Skin care  
 Tattooing  
 
3. Medical background  
d) Are you currently under a doctor’s care?  Yes/No  
e) If, yes, for what?……………………………………………………………………………………….  
f) Have you been treated with hormone medication Yes/No  
g) If yes, indicate the specific hormone medication…………………………………………………...  
h) Please list any prescription and non -prescription medication you are taking including anything topical or 
herbal ……………………………………………………………..………………………………………………  
i) Have you had surge ry in th e last 6 months? Yes/No  
j) If yes, please explain…………………………………………………………………………  
k) Are you sensitive to any soaps or lotions? Yes/No  
l) Does your skin get blotchy, red or irritated easily? Yes/No  
m) Have you had significant sun exposure in the last 6 weeks? Yes/No  
n) Have you waxed the areas to be treated within the last month? Yes/No  This Consultation Form will assist your therapist in correctly evaluating your needs & choosing the correct treatment for you  
today. All information is strictly confidential & remains the property of                                               (Name of the beauty salon)  
 DRS 355: 2022  
17                ©RSB 2022 - All rights reserved  
 o) Do you use sun beds or self -tanning products? Yes/No  
p) Do you have tattoos or permanent makeup in areas to be treated? Yes/No  
q) Are you currently pregnant or trying to conceive? Yes/No  
r) Have  you ever experienced or been  treated with/for the following:  
S/N Skin Cancer  Yes/No  Irregular periods  Yes/No  
1.  
High Blood Pressure  Yes/No  Cancer  Yes/No  
2.  
Polycystic ovaries  Yes/No  Heart Problems  Yes/No  
3.  
Cold sores  Yes/No  Birth control pill  Yes/No  
4.  
Haemophilia  Yes/No  Diabetes  Yes/No  
5.  
Menopause  Yes/No  Anti coagulant  Yes/No  
6.  
Epilepsy  Yes/No  Thyroid  Yes/No  
7.  
Keloid  Yes/No  Asprin  Yes/No  
8.  
Anti-inflammatory drugs  Yes/No   Yes/No  
 
4. Client Consent  
Undersigned, (name) ..................................................................................  hereby declares the following:  
I give my consent to undergo ..........................................................................................  beauty treatment  
I hav e not been and shall not be under the influence of alcohol or drugs before or during the treatment.  
I have been informed of the risks involved with the treatment including specific contra -indications and contra -
actions. I have disclosed relevant informatio n regarding any health history which may affect the delivery of the 
treatment provided . I have received (written) information from the practitioner, enabling me to take this decision:  
 
Client Signature..................................................Date ......./........../.................   
©RSB 2022  - All rights reserved                  18 
 Name Signature of legal guardian  (if client is younger than 16)  
(The client receives a copy of this form)  
 
5. For the beauty salon official use only  
 
Comments on client’s consultation  
…………………………………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………………………………  
Decision for Service Provision  
 Recommended to be offered service  
 Not Recommended to be offered service  
 
Name of the beauty therapist  
Signature:………………………………………………..  
Date :…………../………………./………………………  
 
 
 
 
 
 
 
 
Thanks so much for allowing us to get to know and serve you more effectively. If we can answer questions at any time, please feel 
free to contact any staff member. It is our pleasure to have you as our guest.  
 DRS 355: 2022  
19                ©RSB 2022 - All rights reserved  
 Bibliography  
[1] WHO, fourth edition 2011, Guidelines for drinking water quality  
[2] CAC /RCP48 -2001,  Code of hygienic practice for bottled /packaged drinking water s (other than natural 
mineral waters)  
[3] Instructions nº 01/09 of 15/09/2016 of the city of Kigali council relating to hygiene in the city of Kigali  
 DRS 355: 2022  
 
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©RSB 2022  - All right s reserved