03-6735  ./.       OFFICE(03)/95      23 December 2003 
 
 
WORLD TRADE ORGANIZATION 
 
WTO
 
 
Geneva  
 
Vacancy Notice No. 508  
  The Secretariat of WTO is seeking to fill the pos ition of PC Support Speciali st in the Informatics 
Division.  Applications from men and women are equally welcome.  Serving staff members interested in this 
position are also invited to apply. 
 
TITLE AND GRADE: PC Suppo rt Specialist – Grade 6
1 
 STARTING SALARY: Approximately
 Swiss francs 77,000 net p.a. 
 
OTHER CONDITIONS: In accordance with WTO Regulations and Staff Rules and WTO Pension 
Plan Regulations.  
  A package of expatriate benefits is available to staff recruited 
internationally.  
 TYPE OF APPOINTMENT: Fixed-term for two years, with possibility of extension.  
 
GENERAL FUNCTIONS: The incumbent will serve in the Informatics Division and will carry out the 
following tasks:  
(a) Responsible for creating and configuring W2000 and Windows XP 
on the various models of Desktops and Laptops used at WTO. This 
task entails preparing and mainta ining ghosts images for all these 
models, apply WTO environmen t settings through SYPREP and 
install other softwares using scripts. 
(b) Configure and train WTO users on the use of Remote Dial in 
facilities like RAS, VPN and MS Exchange OWA services. 
(c) Responsible for installation, maintenance and upgrades of products 
used for software delivery (Sof tware Delivery Option) and anti-
virus (E-Trust). It involves the monitoring and ensuring that latest virus signatures are distributed to  all WTO workstations regularly. 
(d) Prepare and maintain appropriate  documentation for technical staff 
and users on Desktop configurati on, ghost images preparation and 
Dial up facilities. 
(e) Attend helpdesk calls, troubl eshooting, problem diagnosis and 
problem solving for PCs (deskt ops and portabl es) and other 
peripheral equipment. 
(f) Provide assistance in desktop s ecurity related as pects and suggest 
pro-active measures  for improving efficiency in desktop 
environment. 
(g) Responsible for preparing the Co nfiguration of Desktops for the 
Ministerial conferences and create template images in the 3 official languages.  
                                                           
1 The post may be offered at a lower grade if the selected candidate does not fully meet all of the required 
qualifications.  OFFICE(03)/95 
Page 2  
 
(h) Research, test and evaluate new hardware and software products and 
solutions, and provide recommendations.  
(i) Research, attend techni cal briefings and keep up to date with fast 
moving technological changes through self training in order to provide suitable solutions  and technical support.  
 
REQUIRED An appropriate qua lification in Informatics (S econdary school certificate  
QUALIFICATIONS: and / or equivale nt technical school) with at least eight years of relevant and 
progressively responsible experience in the informatics field, or advanced 
training with at least six years' experience in the informatics field.  Desktop 
configuration and support.  Excellent knowledge in Desktop computers, 
W2000 operating systems and trouble s hooting of desktops and laptops, HP 
Laser printers and other periphera l devices, working knowledge on anti-
virus software, remote access services.  
 The person must have: i) extensive e xperience in PC hardware and software 
installation and trouble-shooting; ii) ab ility to work with little supervision, 
to undertake research in solving problems and to work as part of a team. 
Knowledge of scripting is desirable.  
 LANGUAGES: Excellent knowledge  in English or French a nd a good knowledge of the other 
language including drafting skills.   
 
APPLICATIONS:
2 Please use the online application form which may be downloaded from the 
WTO website – www.wto.org  - under "vacancies".  If you are unable to 
download the application form, please send an e-mail or fax to the Human 
Resources Section requesting the form.  A completed form may also be 
submitted to the following address: 
 Director, Administration and General Services Division 
(Human Resources Section) WTO Centre William Rappard 154, rue de Lausanne 
1211 Geneva 21 
Switzerland 
 E-mail:  humanresources@wto.org
              Fax::  +41-22-739 5772 
 Please do not send your application via multiple routes.  It is not necessary 
to follow your application up with copies of qualifications, previous 
employment contracts, entire publications, etc. 
 Candidates must  indicate clearly in section 15 of the application form the 
Vacancy Notice No. 508. 
 Applications will not be acknowledged.  Only applicants possessing the 
required qualifications will be taken into consideration.  Only the 
successful candidate will be notified of the outcome of the competition. 
 Candidates are kindly requested to refrain from enquiring about progress of 
their application. 
CLOSING DATE OF THIS 
VACANCY NOTICE: 17 February 2004 
No applications will be considered after this date. 
 
                                                           
2 Only applications from nationals of WTO Members will be accepted. 
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