OFFICE( 21)/62 
21-6546 
 
 
The recruitment policy of the WTO is to seek to attract and retain staff members  
offering the highest standards of competence, efficiency and integrity.  
As an Equal Opportunities Employer, the WTO gives full regard to merit and diversity.  
______________________________________________________________________  
 
Vacancy Notice No.:  EXT/F/21 -36 Issued on:  2 September 2021   
 
Title:  Project Management Associate, Client 
Orientation  Application Deadline:  30 September  2021 
Grade:  5 
 Division:  Language & Documentation 
Services  
 Contract Type:  Fixed -term 
 
Starting Salary:  CHF 71,925  net per annum  
(approximate)  Duration:  Two years with the possibility of 
extension  
 
Other 
Conditions:  In accordance with WTO Staff Regulations and Staff Rules and WTO Pension Plan 
Regulations.  
The World Trade Organization offers an attractive compensation package including 
an annual net salary (subject to mandatory deductions for pension contributions 
and health insurance), dependency benefits, pension plan, health insurance 
scheme, separation grant, and 30 days annual leave.  Benefits for internationally 
recruited staff may include travel and removal exp enses on appointment and 
separation, installation grant, education grant, rental subsidy, and home leave.  
Additional information on the compensation package is provided on the 
WTO website:  
https://www.wto.org/english/thewto_e/vacan_e/compensation_e.htm  
 
 
The Secretariat of the WTO is seeking to fill the position of Project Management Associate, 
Client Orientation in the Graphic and Event Design, Print and Distribution Section . 
 
LDSD provides services such as meeting interpretation, translation and publication of 
documents, graphic design and printing for publications and events, and registry of 
notifications from WTO members. The Division consists of two branches, the Language 
Services and Documentation Services. The Graphic and Event Design, Print and 
Distribution Section  is part of the Documentation Services and is responsible for 
maintaining the corporate identity of the WTO, creating visual concepts to communicate 
ideas that i nspire and promote the work of the Organization. This includes overseeing the 
corporate brand and working with other Divisions and clients to advise, design, develop, 
produce and distribute visual content (e.g. digital, print material) . The Section is made  up 
of four teams: Project Management Office, Graphic Design Services, Print and Distribution 
Services and Documents and Information Services.  
 
 
General Functions  
 
Working in the Project Management Office (PMO), under the supervision of the Project Manage r, the 
incumbent will have the following responsibilities:  
 
1. Act as a focal point for coordinating specific graphic and event design, print & distribution 
projects.  
 
2. Develop detailed project plans, coordinate internal and external resources, track pr oject 
progress and measure performance using appropriate project management tools.  
 
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  3.  Ensure that specific projects are delivered on time, within scope and within budget.  
 
4. Build and maintain strong relationships with clients.  
 
5. Help improve the cl ient experience, strengthen engagement with clients and facilitate growth 
in line with the Section's strategy for graphic and event design, print and distribution project 
requests.    
 
6. Develop and maintain procedures, policies, and standards for the PMO Team and perform 
analysis/compile accurate reports (e.g. client satisfaction, project statistics, midterm/annual 
progress reports).  
 
7. Participate in preparing purchase requests, client's terms of reference, invitations to tender, 
and framework contra cts to help source outside companies, as needed.  
 
8.  Participate in other section activities, as needed.  
 
 
REQUIRED QUALIFICATIONS  
 
Education:  
 
Completion of secondary school. Certification and/or training in Project Management is required.  
 
Knowledge an d Skills:  
 
Technical skills:  
 
General knowledge of office work, preparing summary records, statistics and terms of reference.  
 
Project management experience, including an understanding of agile methodology.  
 
Client service orientation, including first -hand experience providing customer service support, 
analysing client data and trends.  
 
Knowledge of project management tools, including Microsoft Office 365, Atlassian Confluence, Jira, 
SurveyMonkey and Trello or other similar tools is required.  
 
Working kno wledge of Customer Relationship Management (CRM) tools would be an advantage.  
 
Experience managing projects related to publications, design, and printing.  
 
Experience in events management with an understanding of graphic and event design, print and 
production processes would be an advantage.  
 
Behavioural skills:  
 
Excellent customer service skills, demonstrating a professional and interested attitude in takin g care 
of clients; effective communication skills; ability to build relationships with diverse stakeholders in 
an international setting; ability to work under pressure, multitask and adhere to strict deadlines; 
ability to take initiative, cooperate with ot hers and work independently or as part of a team; highly 
adaptable.   
 
Work Experience:  
 
At least five years' relevant experience in project management including projects related to 
publications, design, and printing, with a minimum of two years in a client -facing role is required.  
 
Languages:  
 
Excellent English is required, including the abi lity to draft accurately, concisely, and rapidly (at a 
level corresponding or equivalent to a minimum of C1 according to the Common European OFFICE( 21)/62 
 
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  Framework of Reference for Languages (CEFR)). Proficiency in spoken and written French is also 
required (equivalent  to a minimum of B2 according to the CEFR).  
 
Shortlisted candidates will be assessed on their language skills as part of the selection process.  
 
 
Additional Information:  
 
The position may be offered at a lower grade if the selected candidate does not full y meet all the 
required qualifications.  
 
Only applications from nationals of WTO Members will be accepted.  
 
The WTO may use various communication technologies such as video or teleconference for the 
assessment and evaluation of candidates. The recruitment process may also involve the use of 
various forms of testing, assessment centres, interviews and reference checks.  
 
Candidates not selected whose performance in the selection process nevertheless shows them to be 
suitable for a similar position  may be kept on a roster for up to 24 months, and may subsequently 
be called upon as and when the need arises for additional resources.  
______________________________________________________________________  
APPLICANTS MAY BE REQUIRED TO SIT A WRITTEN EXAMI NATION  
______________________________________________________________________  
APPLICANTS WILL BE CONTACTED DIRECTLY IF SELECTED FOR AN INTERVIEW  
______________________________________________________________________  
Please note that all candidates must com plete an o nline application  form.  
To apply, please visit the WTO's E -Recruitment website at: https://erecruitment.wto.org . 
The system provides instructions for online application procedures.  
 
All applicants are encouraged to apply online as soon as possibl e after the vacancy has  
been posted and well before the closing date – Geneva (Switzerland) time –  
stated in the vacancy announcement.  
 
PLEASE NOTE THAT APPLICATIONS RECEIVED AFTER THE  
CLOSING DATE WILL NOT BE ACCEPTED  
 
The WTO is a non -smoking environment.