99-4906 ./.WORLD TRADE ORGANIZATION
OFFICE(99)117
15 November 1999
 WTO
Geneva
Vacancy Notice No. 401
The Secretariat of WTO is seeking to fill a position of an Applications Training and Support
Specialist in the Informatics Division.  Applications from men and women are equally welcome. Serving
staff members interested in this position are also invited to apply.
TITLE AND GRADE: Applications Training and Support Specialist – Grade 71
STARTING SALARY: Approximately Swiss francs 78,300 net p.a.OTHER CONDITIONS: In accordance with WTO Staff and Pension Plan Regulations.
A package of expatriate benefits is available to staff recruited non-
locally.
TYPE OF APPOINTMENT: Fixed-term for two years, with possibility of extension.
GENERAL FUNCTIONS: Participate in the preparatio n of customized training material based on
WTO needs and write documentation accordingly.  Participate in thepreparation of advanced follow-up courses covering the specific needs of
the Organization for special projects.
In a formal classroom environment and within the established calendar
of EDP training activities, provide custom-tailored training on theOrganization's standard office software to all WTO users (groups and
one-to-one courses) in at least two of the Organization's official
languages.
Provide expert assistance and advice to WTO users across all Divisions
for use of the standard software and act as backup for the HelpDesk
Clerk.
Analyse and solve problems relating to the usage of the Organization's
Office technology software.
Develop and write computer programs and macros to solve problems,
automate procedures, recover corrupted data and generally empower
users and enhance productivity.
Participate in the definition of standard office automation procedures for
producing WTO documentation and administrative tasks.  Analyse userrequests and evaluate various aspects of the operational behaviour of
standard software.  Provide reports.
Contact and consult technical support groups, user groups and forums
(through direct contact, the Internet, BBSs, etc.) to solve problems,report or investigate bugs, browse the FAQs, download files, white
papers and conduct research on special projects.
                                                     
1 The post may be offered at a lower grade if the selected candidate does not fully meet all the required qualifications.OFFICE(99)117
Page 2
DESIRABLE An appropriate technical qualification in informatics (University Degree
QUALIFICATIONS: in Computer Science) or equivalent.
Excellent knowledge of microcomputer equipment and software
(operating systems and environments, wordprocessing, spreadsheet,
database and other type of applications) including Internet technologies(Web development).
Excellent experience in PC office application development technologies
and software tools and utilities.  Proven experience with VBA (Visual
Basic for Applications), scripting languages (VB script, Java script,
PERL REXX, Windows script languages).  Particularly, strong
knowledge of the interaction of operating systems and applicationsoftware in the areas of system registry, file management, data recovery,
security and anti-virus protection.
The person must have:  i) extensive experience in PC software training,
PC software troubleshooting, PC development, installation andcustomization;  ii)  good organizational skills, availability and
motivation;  iii)  ability to work with little supervision, to undertake
research in solving problems and to work as part of a team;  iv)
professional and tactful contacts with Secretariat staff and external
persons.
LANGUAGES: Excellent English or French with a good knowledge of the other
language including drafting skills;  knowledge of Spanish or additional
languages would be an asset.
APPLICATIONS:
2An application form may be downloaded from the WTO website -
www.wto.org - or requested from:
Personnel Division
WTOCentre William Rappard
154, rue de Lausanne
1211 Geneva 21
Switzerland
Fax: + 41-22-7395772
Completed forms should be returned to the above address.
All applications will be acknowledged, although a delay in answering
must be expected.  Only applicants possessing the required qualifications
will be taken into consideration.
CLOSING DATE OF THIS
VACANCY NOTICE: 22 December 1999
                                                     
2 Only applications from nationals of WTO Members will be accepted.