Responsible Design, Implementation and Use of
Information and Communication Technology

Marié Hattingh, Machdel Matthee, Hanlie Smuts, Ilias Pappas, Yogesh K.

Dwivedi, Matti Mäntymäki

► To cite this version:

Marié Hattingh, Machdel Matthee, Hanlie Smuts, Ilias Pappas, Yogesh K. Dwivedi, et al.. Responsible Design, Implementation and Use of Information and Communication Technology: 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, Skukuza, South Africa, April 6–8, 2020, Proceedings, Part I. Springer International Publishing, LNCS-12066, 2020, Lecture Notes in Computer Science, 978-3-030-44998-8. 10.1007/978-3-030-44999-5. hal-03222812

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<figure><img src="image_1.png" /></figure>
Founding Editors

Gerhard Goos

Karlsruhe Institute of Technology, Karlsruhe, Germany

Juris Hartmanis

Cornell University, Ithaca, NY, USA

Editorial Board Members

Elisa Bertino

Purdue University, West Lafayette, IN, USA

Wen Gao

Peking University, Beijing, China

Bernhard Steffen

TU Dortmund University, Dortmund, Germany

Gerhard Woeginger

RWTH Aachen, Aachen, Germany

Moti Yung

Columbia University, New York, NY, USA
More information about this series at http://www.springer.com/series/7409
Marié Hattingh · Machdel Matthee ·
Hanlie Smuts · Ilias Pappas ·
Yogesh K. Dwivedi · Matti Mäntymäki (Eds.)

Responsible Design,
Implementation and Use
of Information and
Communication Technology

19th IFIP WG 6.11 Conference on
e-Business, e-Services, and e-Society, I3E 2020
Skukuza, South Africa, April 6–8, 2020
Proceedings, Part I

<figure><img src="image_2.png" /></figure>
Editors

Marié Hattingh

University of Pretoria
Pretoria, South Africa

Hanlie Smuts

University of Pretoria
Pretoria, South Africa

Yogesh K. Dwivedi

Swansea University
Swansea, UK

Machdel Matthee

University of Pretoria
Pretoria, South Africa

Ilias Pappas

University of Agder
Kristiansand, Norway

Matti Mäntymäki

University of Turku
Turku, Finland

ISSN 0302-9743

ISSN 1611-3349 (electronic)

Lecture Notes in Computer Science

ISBN 978-3-030-44998-8

ISBN 978-3-030-44999-5 (eBook)

https://doi.org/10.1007/978-3-030-44999-5

LNCS Sublibrary: SL3 – Information Systems and Applications, incl. Internet/Web, and HCI

© IFIP International Federation for Information Processing 2020

This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed.

The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.

The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

This Springer imprint is published by the registered company Springer Nature Switzerland AG
The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Preface

This book presents the proceedings of the 19th International Federation of Information Processing (IFIP) Conference on e-Business, e-Services, and e-Society (I3E 2020), which was held in Skukuza, Kruger National Park, South Africa, during April 6–8, 2020. The annual I3E conference is a core part of Working Group 6.11, which aims to organize and promote the exchange of information and co-operation related to all aspects of e-Business, e-Services, and e-Society (the three Es). The I3E conference series is truly interdisciplinary and welcomed contributions from both academics and practitioners alike.

The main theme of the 2020 conference was "Responsible design, implementation and use of information and communication technology." In line with the inclusive nature of the I3E series, all papers related to e-Business, e-Services, and e-Society were welcomed.

The age of digital transformation opens up exciting new avenues for design and application of ICTs. Yet, with the ubiquitous connectedness of a digitally transformed world, come unintended, unpredictable, and often adverse consequences for individuals, societies, and organizations – in developed and developing contexts. Security, privacy, trustworthiness, exploitation, and well-being are some of the pressing concerns resulting from new digital realities.

There is need for responsible design, implementation, and use of information systems (IS) based on critical awareness and ethical practices. As rightly put by Schultze (2017:65): "As IS researchers we need to examine our own practices – including the questions we ask, the methods we deploy and theories we adopt – to understand and critically review our world-making."

The IFIP I3E 2020 was held during April 6–8, 2020, and brought together contributions from a variety of perspectives, disciplines, and communities for the advancement of knowledge regarding responsible design, implementation, and use of information and communications technology. This was evident by our variety of keynote speakers and topics for the panel discussions. We were delighted to welcome three distinguished keynote speakers:

- Mr. James van der Westhuizen who is the founder and managing partner of KnowHouse, founded 20 years ago out of a passion to work differently with the challenge of learning and change in organizations. He is a global consultant and facilitator working across the African continent, the Middle East, Europe, and Asia.

- Prof. Irwin Brown is a full Professor and Head of the Department of Information Systems (IS) at the University of Cape Town. His research interests relate to theorizing about IS phenomena in developing countries.

- Prof. Dr. Shirish C. Srivastava is a tenured full Professor and holds the GS1 Chair on ‘Digital Content for Omni Channel’ at HEC Paris. His rich experience includes coaching senior executives on issues related to managing technology emerging technologies (such as big data, blockchains, and artificial intelligence), technology
enabled innovation, entrepreneurship, and managing cross-border business relationships.

The conference held two panels to facilitate discussions on important topics. The first panel on "Blockchain – hope or hype? Blockchain as a disruptive force" was chaired by Dr. Matti Mäntymäki. Blockchain is surrounded by considerable optimism and enthusiasm among businesses and academia. This enthusiasm is evidenced by the numerous calls for papers in journals and dedicated blockchain tracks in conferences. The purpose of the panel was to make sense of the actual significance of the blockchain phenomenon and provoke discussion and exchange of ideas among the I3E community. To this end, the panel paid homage to the heterogenous nature of the I3E community and invited a diverse group of expert panellists to share their distinctive perspectives on blockchain.

The second panel, made up of a panel of editors, was chaired by Dr. Shirish C. Srivastava. The panel consisted of six journal editors from international and local (South African) publications. Each editor gave an explanation on the requirements for authors when submitting to their journal.

The Call for Papers solicited submissions in two main categories: full research papers and short research-in-progress papers. Each submission was reviewed by at least two knowledgeable academics in the field, in a double-blind process. The 2020 conference received 191 submissions. Out of the 191 papers, 91 papers were selected to be presented at the conference. Four of the accepted papers were not included in the final proceedings because the authors decided to withdraw it. Thus, the acceptance rate was 45.5%.

Following the conference, two special issues were organized for selected best papers of the I3E 2020. The two special issues are in the *International Journal of Information Management* (IJIM) and the *International Journal of Electronic Government Research* (IJEGR).

The final set of 87 full and short papers submitted to I3E 2020 that appear in these proceedings were clustered into 14 groups, each of which are outlined below.

Part I: addressing the area of Blockchain. Three papers were grouped under this theme. One of the papers proposed a framework for the adoption of blockchain whilst another reported on the application of blockchain technology in Healthcare. The third paper examined the potential disruptive impact of cryptocurrencies.

Part II of the book addressed papers on the Fourth Industrial Revolution. Nine papers were grouped under this theme. Paper details range from a systematic literature review on the incompatibility of Smart manufacturing for SMMEs to the development of models and frameworks through the application of Smart technologies. One paper included a bibliographic coupling and co-occurrence on the topic of Smart City and Economy, whilst another reported on robotic automation and the consequences for knowledge workers. The final paper reported on the co-creation for digitalization in Norwegian business clusters.

Part III of the book addressed e-Business. 12 papers were grouped under this theme. The papers presented works on online banking quality, a conceptual framework for digital entrepreneurship, mobile applications, online switching behavior, and how games are used in business. Three papers reported on systematic review of literature on
eWOM, mobile shopping acceptance predictors and social commerce adoption pre-
dictors. The final paper presented a review of papers published from 2001 to 2019 by
I3E.

Part IV of the book addressed Business Processes. 10 papers were grouped under this theme. The papers presented works on governance achieved through business process management, how IT is being used in Fintech Innovation, a meta model for maturity models, and a strategic model for the safeguarding the preservation of business value. In addition to these themes, papers were presented on using the story-card method for business process re-engineering, using Zachman's framework as an IS theory and a review of the Task-Technology Fit Theory.

Part V of the book addressed Big Data and Machine Learning. Seven papers were grouped under this theme. The papers presented work on using machine learning in the field of healthcare, data governance, using a deep learning neural network model to predict information diffusion on Twitter, and big data visualization tools.

Part VI of the book addresses ICT and Education. Seven papers were grouped under this theme. The papers presented work on mobile learning, new considerations for flipped classroom approach, and eModeration system considerations.

Part VII of the book addressed eGovernment. Six papers were grouped under this theme. The papers presented work on the use of social media in eParticipation, enterprise architectures in eGovernments, and eGovernment implementation framework. Other themes included were digital innovation in public organizations, implementation challenges in eProcurement, and a case from Ghana on the effects on National Health Insurance digital platform development and use.

Part VIII of the book addressed eHealth. Six papers were grouped under this theme. Papers presented work on the use of technology for diabetic patients, factors influencing community health workers, wearable devices, and a Twitter social network analysis of the South African Health Insurance Bill.

Part IX of the book addressed Security. Four papers were grouped under this theme. Papers presented work on cyber-harassment among LGBTQIA+ youth, online identity theft, cybersecurity readiness of e-tail organizations, and the ethics of using publicly available data.

Part X of the book addressed Social Media. Six papers were grouped under this theme. Papers presented works on a conceptual framework for media use behavior, metaphors of social media, credibility of online information (fake news), and problematic media and technology use.

Part XI of the book addressed Knowledge and Knowledge Management. Three papers were grouped under this theme. Papers presented work on knowledge transfer science education, a knowledge asset management implementation framework, and a conceptual knowledge visualization framework for knowledge transfer.

Part XII of the book addressed ICT for Gender Equality and Development. Nine papers were grouped under this theme. Papers presented work on the rural vs urban digital divide, socio-economic factors in Internet usage in Nigeria, and enablers and barriers of mobile commerce and banking services among elderly individuals. A methodology for addressing the second-level digital divide, gender equality in the ICT context, digital competence requirements, and the influence of culture on women's IT career choices were also presented.
Part XIII of the book addressed Information Systems for Governance. Four papers were grouped under this theme. Papers presented work on the use of machine learning on financial inclusion data for governance in Eswatini, ordinance-tweet mining to disseminate urban policy knowledge for smart governance, open technology innovation in healthcare services, and multi-stakeholder-centric data analytics governance framework.

Part XIV of the book addressed User Experience and Usability. Three papers were grouped under this theme. Papers presented work on the use of machine learning and eye tracking to predict users’ ratings on the aesthetics of websites, a systematic review on designing for positive emotional responses in users of interactive digital technologies, and a methodology to compare the usability of information systems.

The success of the 19th IFIP I3E Conference (I3E 2020) was a result of the enormous efforts of numerous people and organizations. Firstly, this conference was only made possible by the continued support of WG 6.11 for this conference series and for selecting South Africa to host it in 2020, for which we are extremely grateful. We received many good-quality submissions from authors across the globe and we would like to thank them for choosing I3E 2020 as the outlet to present and publish their current research. We are indebted to the Program Committee, who generously gave up their time to provide constructive reviews and facilitate the improvement of the submitted manuscripts. We would like to thank the Department of Informatics of the University of Pretoria for their support in enabling us to host this conference. Thank you to AfricaMassive that assisted us with all the logistical arrangements with hosting the conference in Skukuza located in the Kruger National Park. Finally, we extend our sincere gratitude to everyone involved in organizing the conference, to our esteemed keynote speakers, and to Springer LNCS as the publisher of these proceedings, which we hope will be of use for the continued development of research related to the three Es<fnref n="1" />.

February 2020

Marié Hattingh

Machdel Matthee

Hanlie Smuts

Ilias Pappas

Yogesh K. Dwivedi

Matti Mäntymäki

<footnote n="1">¹ Due to the global COVID-19 pandemic and the consequential worldwide imposed travel restrictions and lock down, the I3E 2020 conference event scheduled to take place in Skukuza, South Africa, was unfortunately cancelled.</footnote>
## Organization

### Conference Chairs

Marié (M. J.) Hattingh

Machdel Matthee

Hanlie Smuts

Ilias Pappas

Yogesh K. Dwivedi

Matti Mäntymäki

University of Pretoria, South Africa

University of Pretoria, South Africa

University of Pretoria, South Africa

University of Adger and Norwegian University of Science and Technology (NTNU), Norway

Swansea University, UK

University of Turku, Finland

### Program Committee Chairs

Marié (M. J.) Hattingh

Machdel Matthee

Hanlie Smuts

Ilias Pappas

Yogesh K. Dwivedi

Matti Mäntymäki

University of Pretoria, South Africa

University of Pretoria, South Africa

University of Pretoria, South Africa

University of Adger and Norwegian University of Science and Technology, Norway

Swansea University, UK

University of Turku, Finland

### Keynote Speakers

Irwin Brown

James van der Westhuizen

Shirish C. Srivastava

University of Cape Town, South Africa

KnowHouse, South Africa

HEC Paris, France

### Program Committee

Rami Abu Wadi

Funmi Adebesin

Kayode Ibrahim Adenuga

Michael Adu Kwarteng

Augustus Barnnet Anderson

Bokolo Anthony Jnr.

Oluwasefunmi Arogundade

Lynette Barnard

Clara Benac Earle

Khalid Benali

Djamal Benslimane

Edward Bernroider

Ahlia University, Bahrain

University of Pretoria, South Africa

Universiti Tecknologi, Malaysia

Tomas Bata University, Czech Republic

University of Ghana, Ghana

Norwegian University of Science and Technology, Norway

Chinese Academy of Science, China

Nelson Mandela University, South Africa

Polytechnic University of Madrid, Spain

University of Lorraine, France

Claude Bernard University Lyon 1, France

Vienna University of Economic and Business, Austria
<table>
  <tr>
    <td>Elmi Bester</td>
    <td>UNISA, South Africa</td>
  </tr>
  <tr>
    <td>Dzifa Bibi</td>
    <td>University of Ghana, Ghana</td>
  </tr>
  <tr>
    <td>Katja Bley</td>
    <td>Dresden University of Technology, Germany</td>
  </tr>
  <tr>
    <td>Deonie Botha</td>
    <td>Deloitte, South Africa</td>
  </tr>
  <tr>
    <td>Jacques Brosens</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Paul Brous</td>
    <td>Delft University of Technology, The Netherlands</td>
  </tr>
  <tr>
    <td>Peter André Busch</td>
    <td>University of Agder, Norway</td>
  </tr>
  <tr>
    <td>Andre Calitz</td>
    <td>Nelson Mandela University, South Africa</td>
  </tr>
  <tr>
    <td>Sunil Choenni</td>
    <td>Research and Documentation Centre (WODC), Ministry of Justice, The Netherlands</td>
  </tr>
  <tr>
    <td>Mahdieh Darvish</td>
    <td>ESCP Business School, Germany</td>
  </tr>
  <tr>
    <td>Dinara Davlembayeva</td>
    <td>Newcastle University, UK</td>
  </tr>
  <tr>
    <td>Carina De Villiers</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Marne de Vries</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Jules Degila</td>
    <td>Institute of Mathematics and Physics, Benin</td>
  </tr>
  <tr>
    <td>Denis Dennehy</td>
    <td>National University of Ireland, Ireland</td>
  </tr>
  <tr>
    <td>Vipin Deval</td>
    <td>Tallinn University of Technology, Estonia</td>
  </tr>
  <tr>
    <td>Christos Douligeris</td>
    <td>University of Piraeus, Greece</td>
  </tr>
  <tr>
    <td>Dirk Draheim</td>
    <td>Software Competence Center Hagenberg, Austria</td>
  </tr>
  <tr>
    <td>Alena Droit</td>
    <td>Osnabrueck University, Germany</td>
  </tr>
  <tr>
    <td>Jacobus Du Preez</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Edward Entee</td>
    <td>University of Ghana, Ghana</td>
  </tr>
  <tr>
    <td>Sunet Eybers</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Olakumbi Fadiran</td>
    <td>UNISA, South Africa</td>
  </tr>
  <tr>
    <td>Sam February</td>
    <td>Accenture, South Africa</td>
  </tr>
  <tr>
    <td>Jennifer Ferreira</td>
    <td>Victoria University of Wellington, New Zealand</td>
  </tr>
  <tr>
    <td>Blanka Frydrychova</td>
    <td>University of Hradec Kralove, Czech Republic</td>
  </tr>
  <tr>
    <td>Klimova</td>
    <td></td>
  </tr>
  <tr>
    <td>Shang Gao</td>
    <td>Örebro University, Sweden</td>
  </tr>
  <tr>
    <td>Ping Gao</td>
    <td>The University of Manchester, UK</td>
  </tr>
  <tr>
    <td>Aurona Gerber</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Claude Godart</td>
    <td>University of Lorraine, France</td>
  </tr>
  <tr>
    <td>Javier Gomez</td>
    <td>Autonomous University of Madrid, Spain</td>
  </tr>
  <tr>
    <td>Anastasia Griva</td>
    <td>Athens University of Economics and Business, Greece</td>
  </tr>
  <tr>
    <td>Sara Grobbelaar</td>
    <td>Stellenbosch University, South Africa</td>
  </tr>
  <tr>
    <td>Lucas Gumbi</td>
    <td>UNISA, South Africa</td>
  </tr>
  <tr>
    <td>Hong Guo</td>
    <td>Anhui University, China</td>
  </tr>
  <tr>
    <td>Remko Helms</td>
    <td>The Open University, The Netherlands</td>
  </tr>
  <tr>
    <td>Raoul Hentschel</td>
    <td>Dresden University of Technology, Germany</td>
  </tr>
  <tr>
    <td>Grant Royd Howard</td>
    <td>UNISA, South Africa</td>
  </tr>
  <tr>
    <td>Vigneswara Ilavarasan</td>
    <td>Indian Institute of Technology, India</td>
  </tr>
  <tr>
    <td>Marijn Janssen</td>
    <td>Delft University of Technology, The Netherlands</td>
  </tr>
  <tr>
    <td>Debora Jeske</td>
    <td>University College Cork, Ireland</td>
  </tr>
  <tr>
    <td>Arpan Kar</td>
    <td>Indian Institute of Technology, India</td>
  </tr>
  <tr>
    <td>Caroline Khene</td>
    <td>Rhodes University, South Africa</td>
  </tr>
  <tr>
    <td>Eija Koskivaara</td>
    <td>University of Turku, Finland</td>
  </tr>
</table>
<table>
  <tr>
    <td>Paula Kotzé</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Jan H. Kroeze</td>
    <td>UNISA, South Africa</td>
  </tr>
  <tr>
    <td>Rendani Kruger</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Abhinav Kumar</td>
    <td>The National Institute of Technology Patna, India</td>
  </tr>
  <tr>
    <td>Amit Kumar</td>
    <td>Kushwaha GAP, India</td>
  </tr>
  <tr>
    <td>Andreas D. Landmark</td>
    <td>SINTEF, Norway</td>
  </tr>
  <tr>
    <td>Sven Laumer</td>
    <td>Friedrich-Alexander-Universität Erlangen-Nürnberg, Germany</td>
  </tr>
  <tr>
    <td>Daniel Le Roux</td>
    <td>Stellenbosch University, South Africa</td>
  </tr>
  <tr>
    <td>Hongxiu Li</td>
    <td>Turku School of Economics, Finland</td>
  </tr>
  <tr>
    <td>Lieb Liebenberg</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Marianne Loock</td>
    <td>UNISA, South Africa</td>
  </tr>
  <tr>
    <td>Hugo Lotriet</td>
    <td>UNISA, South Africa</td>
  </tr>
  <tr>
    <td>Mario Marais</td>
    <td>CSIR Meraka Institute, South Africa</td>
  </tr>
  <tr>
    <td>Emanuele Gabriel Margherita</td>
    <td>Tuscia University, Italy</td>
  </tr>
  <tr>
    <td>Davit Marikyan</td>
    <td>Newcastle University, UK</td>
  </tr>
  <tr>
    <td>Linda Marshall</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Tendani Mawela</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Nita Mennega</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Jan Mentz</td>
    <td>UNISA, South Africa</td>
  </tr>
  <tr>
    <td>Patrick Mikalef</td>
    <td>Norwegian University of Science and Technology, Norway</td>
  </tr>
  <tr>
    <td>Tshepiso Mokoena</td>
    <td>CSIR, South Africa</td>
  </tr>
  <tr>
    <td>Mathias Mujinga</td>
    <td>UNISA, South Africa</td>
  </tr>
  <tr>
    <td>Matthias Murawski</td>
    <td>ESCP Europe Business School, Germany</td>
  </tr>
  <tr>
    <td>Mohammed Khaled Mustafa</td>
    <td>Bangladesh University of Professionals, Bangladesh</td>
  </tr>
  <tr>
    <td>Mpho Mzingelwa</td>
    <td>University of KwaZulu Natal, South Africa</td>
  </tr>
  <tr>
    <td>Rennie Naidoo</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Alex Norta</td>
    <td>Tallinn University of Technology, Estonia</td>
  </tr>
  <tr>
    <td>Kayode Odusanya</td>
    <td>Loughborough University, UK</td>
  </tr>
  <tr>
    <td>Kwame Simpe Ofori</td>
    <td>University of Electronic Science and Technology of China, China</td>
  </tr>
  <tr>
    <td>Kingsley Ofosu-Ampong</td>
    <td>University of Ghana, Ghana</td>
  </tr>
  <tr>
    <td>Olabode Ogunbodede</td>
    <td>Newcastle University, UK</td>
  </tr>
  <tr>
    <td>Leif Erik Opland</td>
    <td>Norwegian University of Science and Technology, Norway</td>
  </tr>
  <tr>
    <td>Makoto Oya</td>
    <td>Computer Institute of Japan, Japan</td>
  </tr>
  <tr>
    <td>Niki Panteli</td>
    <td>Royal Holloway University of London, UK</td>
  </tr>
  <tr>
    <td>Savvas Papagiannidis</td>
    <td>Newcastle University, UK</td>
  </tr>
  <tr>
    <td>Zacharoula Papamitsiou</td>
    <td>Norwegian University of Science and Technology, Norway</td>
  </tr>
  <tr>
    <td>Sofia Papavlasopoulou</td>
    <td>Norwegian University of Science and Technology, Norway</td>
  </tr>
</table>
<table>
  <tr>
    <td>Elena Parmiggiani</td>
    <td>Norwegian University of Science and Technology, Norway</td>
  </tr>
  <tr>
    <td>Douglas Parry</td>
    <td>Stellenbosch University, South Africa</td>
  </tr>
  <tr>
    <td>Marcel Pikhart</td>
    <td>University of Hradec Kralove, Czech Republic</td>
  </tr>
  <tr>
    <td>Colin Pilkington</td>
    <td>UNISA, South Africa</td>
  </tr>
  <tr>
    <td>Komla Pillay</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Henk Pretorius</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Tania Prinsloo</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Maciel Queiroz</td>
    <td>Paulista University, Brazil</td>
  </tr>
  <tr>
    <td>Van Raj</td>
    <td>UNISA, South Africa</td>
  </tr>
  <tr>
    <td>Nripendra Rana</td>
    <td>Swansea University, UK</td>
  </tr>
  <tr>
    <td>Anthony Renner-Micah</td>
    <td>University of Ghana, Ghana</td>
  </tr>
  <tr>
    <td>Suzanne Sackstein</td>
    <td>WITS University, South Africa</td>
  </tr>
  <tr>
    <td>Brenda Scholtz</td>
    <td>Nelson Mandela University, South Africa</td>
  </tr>
  <tr>
    <td>Lisa Seymour</td>
    <td>University of Cape Town, South Africa</td>
  </tr>
  <tr>
    <td>Anuragini Shirish</td>
    <td>University of Paris-Saclay, France</td>
  </tr>
  <tr>
    <td>Djofack Sidonie</td>
    <td>University of Yaounde II, Cameroon</td>
  </tr>
  <tr>
    <td>Ivana Simonova</td>
    <td>University of Jan Evangelista Purkyne, Czech Republic</td>
  </tr>
  <tr>
    <td>Konstantina Spanaki</td>
    <td>Loughborough University, UK</td>
  </tr>
  <tr>
    <td>Ruan Spies</td>
    <td>Stellenbosch University, South Africa</td>
  </tr>
  <tr>
    <td>Riana Steyn</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Ilse Struweg</td>
    <td>University of Johannesburg, South Africa</td>
  </tr>
  <tr>
    <td>Zhaohao Sun</td>
    <td>Federation University Australia, Australia</td>
  </tr>
  <tr>
    <td>Reima Vesa Suomi</td>
    <td>University of Turku, Finland</td>
  </tr>
  <tr>
    <td>Libuse Svobodova</td>
    <td>University of Hradec Kralove, Czechia</td>
  </tr>
  <tr>
    <td>Kuttimani Tamilmani</td>
    <td>Swansea University, UK</td>
  </tr>
  <tr>
    <td>Maureen Tanner</td>
    <td>University of Cape Town, South Africa</td>
  </tr>
  <tr>
    <td>Ali Tarhini</td>
    <td>Sultan Qaboos University, Oman</td>
  </tr>
  <tr>
    <td>Temitope Oluwaseyi Tokosi</td>
    <td>Nelson Mandela University, South Africa</td>
  </tr>
  <tr>
    <td>Cathrine Tømte</td>
    <td>University of Adger, Noway</td>
  </tr>
  <tr>
    <td>Juan Carlos Torrado Vidal</td>
    <td>Autonomous University of Madrid, Spain</td>
  </tr>
  <tr>
    <td>Pieter Toussaint</td>
    <td>Norwegian University of Science and Technology, Norway</td>
  </tr>
  <tr>
    <td>Rakhi Tripathi</td>
    <td>FORE School of Management, India</td>
  </tr>
  <tr>
    <td>Valentyna Tsap</td>
    <td>Tallinn University of Technology, Estonia</td>
  </tr>
  <tr>
    <td>Pitso Tsibolane</td>
    <td>Stellenbosch University, South Africa</td>
  </tr>
  <tr>
    <td>Marita Turpin</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>Parijat Upadhyay</td>
    <td>IMT Nagpur, India</td>
  </tr>
  <tr>
    <td>Jean-Paul Van Belle</td>
    <td>University of Cape Town, South Africa</td>
  </tr>
  <tr>
    <td>Judy van Biljon</td>
    <td>UNISA, South Africa</td>
  </tr>
  <tr>
    <td>Rogier Van de Wetering</td>
    <td>Open University, The Netherlands</td>
  </tr>
  <tr>
    <td>Thomas van der Merwe</td>
    <td>UNISA, South Africa</td>
  </tr>
  <tr>
    <td>Alta Van der Merwe</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
  <tr>
    <td>J. P. van Deventer</td>
    <td>University of Pretoria, South Africa</td>
  </tr>
</table>
Corné Van Staden
Izak Van Zyl

UNISA, South Africa
Cape Peninsula University of Technology,
South Africa

Polyxeni Vassilakopoulou
Jari Veijalainen
Hans Weigand
Lizette Weilbach

University of Agder, Norway
University of Jyvaskyla, Finland
Tilburg University, The Netherlands
University of Pretoria, South Africa

Ted White
Michael Williams

UNISA, South Africa
Swansea University, UK

Milla Wiren
Khulekani Yakobi

University of Turku, Finland
Nelson Mandela University, South Africa

Hiroshi Yoshiura
Hans-Dieter Zimmermann

The University of Electro-Communications, Japan
FHS St. Gallen University of Applied Sciences,

Switzerland
# Contents – Part I

## Block Chain

A Framework for the Adoption of Blockchain-Based e-Procurement
Systems in the Public Sector: A Case Study of Nigeria
Temofe Isaac Akaba, Alex Norta, Chibuzor Udokwu, and Dirk Draheim
3

Blockchain Technology for Empowering Patient-Centred Healthcare:
A Pilot Study
Themba Makubalo, Brenda Scholtz, and Temitope Oluwaseyi Tokosi
15

Exploring the Disruptiveness of Cryptocurrencies: A Causal Layered
Analysis-Based Approach.
Matti Mäntymäki, Milla Wirén, and A. K. M. Najmul Islam
27

## Fourth Industrial Revolution

SMME Readiness for Smart Manufacturing (4IR) Adoption:
A Systematic Review
Lucas Gumbi and Hossana Twinomurinzi
41

Using Theories to Design a Value Alignment Model
for Smart City Initiatives
Anthea van der Hoogen, Brenda Scholtz, and Andre P. Calitz
55

Complementary Partnerships for SMEs: A Relational Capability Maturity
Model from an Ecosystem Perspective.
Caro Els, Sara Grobbelaar, and Denzil Kennon
67

The Role of Digital Connectivity in Supply Chain and Logistics Systems:
A Proposed SIMPLE Framework
Maciel M. Queiroz and Samuel Fosso Wamba
79

A Strategic Organisational Perspective of Industry 4.0:
A Conceptual Model
Stefan Smuts, Alta van der Merwe, and Hanlie Smuts
89

SMART City and Economy: Bibliographic Coupling and Co-occurrence
Libuše Svobodová and Dorota Bednarska-Olejniczak
102

Robotic Process Automation and Consequences for Knowledge Workers;
a Mixed-Method Study
Tom Roar Eikebrokk and Dag Håkon Olsen
114
Co-creation for Digitalization: A Study of Co-creation in Norwegian Business Clusters
Dag H. Olsen, Tom Roar Eikebrokk, Kristian Aspø, and Elaine Sajets
126

A Framework for Industrial Internet of Things
Jacques Jansen and Alta van der Merwe
138

eBusiness

Cybersecurity Readiness of E-tail Organisations: A Technical Perspective
Mahmood Hussain Shah, Raza Muhammad, and Nisreen Ameen
153

Consumer Mobile Shopping Acceptance Predictors and Linkages: A Systematic Review and Weight Analysis
Kuttimani Tamilmani, Nripendra P. Rana, Yogesh K. Dwivedi, and Hatice Kizgin
161

Social Commerce Adoption Predictors: A Review and Weight Analysis
Prianka Sarker, Laurie Hughe, Yogesh K. Dwivedi, and Nripendra P. Rana
176

Digital Entrepreneurship in Business Enterprises: A Systematic Review
Samuel Anim-Yeboah, Richard Boateng, Emmanuel Awuni Kolog, Acheampong Owusu, and Ibrahim Bedi
192

Assessing the Role of Trust in Merchant Adoption of Mobile Payments in Ghana
Eunice Yeboah, Richard Boateng, Acheampong Owusu, Eric Afful-Dadzie, and Joshua Ofori-Amanfo
204

The Influence of Price Comparison Websites on Online Switching Behavior: A Consumer Empowerment Perspective
Michael Adu Kwarteng, Abdul Bashiru Jibril, Elsamari Botha, and Christian Nedu Osakwe
216

Online Banking Service Quality: A South African E-S-QUAL Analysis
Mathias Mujinga
228

The Characteristics of Digital Entrepreneurship and Digital Transformation: A Systematic Literature Review
Joshua Antonizzi and Hanlie Smuts
239

Mapping the Intellectual Progress in e-Business, e-Services and e-Society from 2001 to 2019
Zacharoula Papamitsiou and Patrick Mikalef
252
<table><tbody><tr><td>May the Change Be with You: The Need for New Roles to Support Flipped Classroom Development</td><td>532</td></tr><tr><td>Linda Blömer, Alena Droit, and Kristin Vogelsang</td><td></td></tr><tr><td>Preliminary Insights into the Nature of Graduate IS Programmes in Sub-Saharan Africa</td><td>545</td></tr><tr><td>Mark-Oliver Kevor, Richard Boateng, Emmanuel Awuni Kolog, Acheampong Owusu, and Anthony Afful-Dadzie</td><td></td></tr><tr><td>Requirements for an eModeration System in Private Schools in South Africa</td><td>557</td></tr><tr><td>Vanitha Rajamany, Corne J. Van Staden, and Judy van Biljon</td><td></td></tr><tr><td>Ready to Go? Schools' Preparedness for Teaching and Learning Within a One-to-One Program</td><td>569</td></tr><tr><td>Cathrine E. Tømte, Markus M. Bugge, Sabine Wollscheid, and Frida F. Vennerød-Diesen</td><td></td></tr><tr><td>Agile Development of a Flipped Classroom Course</td><td>581</td></tr><tr><td>Linda Blömer, Christin Voigt, Alena Droit, and Uwe Hoppe</td><td></td></tr><tr><td>Author Index</td><td>593</td></tr></tbody></table>