# Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation

Sujeet K. Sharma, Yogesh K. Dwivedi, Bhimaraya Metri, Nripendra P. Rana

► To cite this version:

Sujeet K. Sharma, Yogesh K. Dwivedi, Bhimaraya Metri, Nripendra P. Rana. Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation: IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2020, Tiruchirappalli, India, December 18–19, 2020, Proceedings, Part I. Springer International Publishing, AICT-617, 2020, IFIP Advances in Information and Communication Technology, 978-3-030-64848-0. 10.1007/978-3-030-64849-7 . hal-03701763

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<figure><img src="image_1.png" /></figure>
Editor-in-Chief

Kai Rannenberg, Goethe University Frankfurt, Germany

Editorial Board Members

TC 1 – Foundations of Computer Science
Luís Soares Barbosa*†, University of Minho, Braga, Portugal

TC 2 – Software: Theory and Practice
Michael Goedicke, University of Duisburg-Essen, Germany

TC 3 – Education
Arthur Tatnall*‡, Victoria University, Melbourne, Australia

TC 5 – Information Technology Applications
Erich J. Neuhold, University of Vienna, Austria

TC 6 – Communication Systems
Burkhard Stiller, University of Zurich, Zürich, Switzerland

TC 7 – System Modeling and Optimization
Fredi Tröltzsch, TU Berlin, Germany

TC 8 – Information Systems
Jan Pries-Heje, Roskilde University, Denmark

TC 9 – ICT and Society
David Kreps*§, University of Salford, Greater Manchester, UK

TC 10 – Computer Systems Technology
Ricardo Reis*∥, Federal University of Rio Grande do Sul, Porto Alegre, Brazil

TC 11 – Security and Privacy Protection in Information Processing Systems
Steven Furnell*∥, Plymouth University, UK

TC 12 – Artificial Intelligence
Eunika Mercier-Laurent*∥, University of Reims Champagne-Ardenne, Reims, France

TC 13 – Human-Computer Interaction
Marco Winckler*∥, University of Nice Sophia Antipolis, France

TC 14 – Entertainment Computing
Rainer Malaka, University of Bremen, Germany
# IFIP – The International Federation for Information Processing

IFIP was founded in 1960 under the auspices of UNESCO, following the first World Computer Congress held in Paris the previous year. A federation for societies working in information processing, IFIP's aim is two-fold: to support information processing in the countries of its members and to encourage technology transfer to developing nations. As its mission statement clearly states:

> IFIP is the global non-profit federation of societies of ICT professionals that aims at achieving a worldwide professional and socially responsible development and application of information and communication technologies.

IFIP is a non-profit-making organization, run almost solely by 2500 volunteers. It operates through a number of technical committees and working groups, which organize events and publications. IFIP's events range from large international open conferences to working conferences and local seminars.

The flagship event is the IFIP World Computer Congress, at which both invited and contributed papers are presented. Contributed papers are rigorously refereed and the rejection rate is high.

As with the Congress, participation in the open conferences is open to all and papers may be invited or submitted. Again, submitted papers are stringently refereed.

The working conferences are structured differently. They are usually run by a working group and attendance is generally smaller and occasionally by invitation only. Their purpose is to create an atmosphere conducive to innovation and development. Refereeing is also rigorous and papers are subjected to extensive group discussion.

Publications arising from IFIP events vary. The papers presented at the IFIP World Computer Congress and at open conferences are published as conference proceedings, while the results of the working conferences are often published as collections of selected and edited papers.

IFIP distinguishes three types of institutional membership: Country Representative Members, Members at Large, and Associate Members. The type of organization that can apply for membership is a wide variety and includes national or international societies of individual computer scientists/ICT professionals, associations or federations of such societies, government institutions/government related organizations, national or international research institutes or consortia, universities, academies of sciences, companies, national or international associations or federations of companies.

More information about this series at http://www.springer.com/series/6102
Sujeet K. Sharma · Yogesh K. Dwivedi · Bhimaraya Metri · Nripendra P. Rana (Eds.)

Re-imagining Diffusion
and Adoption of Information
Technology and Systems:
A Continuing Conversation

IFIP WG 8.6 International Conference
on Transfer and Diffusion of IT, TDIT 2020
Tiruchirappalli, India, December 18–19, 2020
Proceedings, Part I

<figure><img src="image_2.png" /></figure>

Springer
Editors

Sujeet K. Sharma
Indian Institute of Management
Tiruchirappalli
Tiruchirappalli, India

Bhimaraya Metri
Indian Institute of Management Nagpur
Nagpur, India

Yogesh K. Dwivedi
Swansea University
Swansea, UK

Nripendra P. Rana
University of Bradford
Bradford, UK

ISSN 1868-4238
ISSN 1868-422X (electronic)
IFIP Advances in Information and Communication Technology
ISBN 978-3-030-64848-0
ISBN 978-3-030-64849-7 (eBook)

https://doi.org/10.1007/978-3-030-64849-7

© IFIP International Federation for Information Processing 2020

This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed.

The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.

The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

This Springer imprint is published by the registered company Springer Nature Switzerland AG
The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Preface

The IFIP Working Group (WG 8.6) was established in the early ‘90s “to foster understanding and improve research in practice, methods, and techniques in the transfer and diffusion of information technology within systems that are developed, and in the development process<fnref n="1" />.” The 2020 IFIP WG 8.6 conference on the theme “Re-Imagining Diffusion of Information Technology and Systems: A Continuing Conversation” was held at Tiruchirappalli, India, and was hosted by the Indian Institute of Management (IIM) Tiruchirappalli during December 18–19, 2020. We are grateful to IIM Tiruchirappalli for providing all required facilities and the IFIP WG 8.6 for mentoring the successful organization of the conference. The proceedings volumes of this conference focus on the re-imagination of diffusion and adoption of emerging technologies.

Developments in blockchain, artificial intelligence, Internet of Things, social media, mobile computing and applications, agile systems development techniques, cloud computing, and business analytics have become central to the business and the cycle of innovation has sped up, platforms provide quick access to infrastructure, and information spreads on a 24-h cycle. These developments, in turn, have impacted the way both organizations and societies, engage with transfer and diffusion of information technology (IT) systems within and between organizations, in interactions with customers, and society in general. The question is no longer how to adopt and diffuse IT systems, but how to quickly assess and manage those that best serve the broader purposes of businesses and societies. In addition to the idea of adoption and diffusion of IT systems, IT teams in organizations and individuals are also working on how IT systems are contributing to the value creation in both organizations and society.

There is an innate need for understanding the diffusion and adoption of emerging information technologies and systems (i.e., artificial intelligence, blockchain, Fin-Tech applications, Internet of Things, social media), which are expected to have a substantial impact on future economic development of society, organizations, and individuals (Borus et al. 2020; Dwivedi et al. 2019ab; Hughes et al. 2019; Ismagilova et al. 2019; Janssen et al. 2019). A review of the role of information technologies, particularly over the past two decades, clearly shows the vital link between technology adoption and socio-economic development in many economies (Venkatesh et al. 2016; Williams et al. 2015). The Gartner report on “Top Strategic Technology” in 2019² lists trends including blockchain, artificial intelligence, autonomous things (robots, vehicles, drones, etc.) among others as the game changers that could revolutionize industries and their strategic models through 2023. These emerging technologies have great potential to contribute to organizational and societal reforms. Thus, in the recent past, the

<footnote n="1">¹ http://ifipwg86.wikidot.com/about-us.</footnote>

<footnote n="2">² https://www.forbes.com/sites/peterhigh/2019/10/21/breaking-gartner-announces-top-10-strategic-technology-trends-for-2020/#47dbb940744.</footnote>
scholarly body is showing an increased interest in the understanding of adoption, usage, impact, and potential of aforementioned technologies mentioned on individuals, societies, and organizations.

This conference brought together scholars and practitioners from interdisciplinary areas for the enrichment of scholarly deliberations on the adoption, usage, impact, and potential of emerging technologies. The conference mainly focused on the papers that addressed questions related to the diffusion and adoption of emerging technologies. Besides, we were also open and committed to the broader theme of the IFIP WG 8.6. We created 15 tracks with 2 or 3 track chairs. We received 247 papers, including 214 through EasyChair account and 33 direct submissions through conference email. All submissions were double-blind reviewed by at least two knowledgeable reviewers. This process resulted in 122 full and short papers. The acceptance rate of the papers in the conference proceedings is about 49.4%. We are grateful to all track chairs who selected reviewers and provided constructive and timely comments to authors to revise and resubmit their manuscripts.

Due to a large number of submissions, the conference proceedings of IFIP WG 8.6 are divided into two volumes. There are seven sections in Volume I and eight sections in Volume II.

Volume one includes sections namely:

* Artificial Intelligence and Autonomous Systems

* Big Data and Analytics

* Blockchain

* Diffusion and Adoption Technology

* Emerging Technologies in e-Governance

* Emerging Technologies in Consumer Decision Making and Choice

* Fin-Tech Applications

* Healthcare Information Technology

* Internet of Things

Volume two includes:

* Information Technology and Disaster Management

* Adoption of Mobile and Platform-Based Applications

* Smart Cities and Digital Government

* Social Media

* Diffusion of Information Technology and Systems (Conference Theme)

We sincerely thank all authors, reviewers, participants, Program Committee members, track chairs, advisory board, IFIP WG 8.6 officials, and IIM Tiruchirappalli staff who helped in making this conference a grand success.

October 2020

Sujeet K. Sharma

Yogesh K. Dwivedi

Bhimaraya Metri

Nripendra P. Rana
## References

Brous, P., Janssen, M., and Herder, P., 2020. The dual effects of the Internet of Things (IoT): A systematic review of the benefits and risks of IoT adoption by organizations. *International Journal of Information Management*, 51, p.101952.

Dwivedi, Y. K., Rana, N. P., Jeyaraj, A., Clement, M., and Williams, M. D. 2019a. "Re-Examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model," *Information Systems Frontiers* (21:3), Springer New York LLC, pp. 719-734. (https://doi.org/10.1007/s10796-017-9774-y).

Dwivedi, Y.K., Hughes, L., Ismagilova, E., Aarts, G., Coombs, C., Crick, T., Duan, Y., Dwivedi, R., Edwards, J., Eirug, A., and Galanos, V., 2019b. Artificial Intelligence (AI): Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. *International Journal of Information Management*, p.101994. DOI: https://doi.org/10.1016/j.ijinfomgt.2019.08.002

Hughes, L., Dwivedi, Y. K., Misra, S. K., Rana, N. P., Raghavan, V., and Akella, V. (2019). Blockchain research, practice and policy: Applications, benefits, limitations, emerging research themes and research agenda. *International Journal of Information Management*, 49, 114-129.

Ismagilova, E., Hughes, L., Dwivedi, Y. K., and Raman, K. R. (2019). Smart cities: Advances in research—An information systems perspective. *International Journal of Information Management*, 47, 88-100.

Janssen, M., Luthra, S., Mangla, S., Rana, N. P., and Dwivedi, Y. K. 2019. "Challenges for Adopting and Implementing IoT in Smart Cities: An Integrated MICMAC-ISM Approach," *Internet Research* (29:6), Emerald Group Publishing Ltd., pp. 1589-1616. (https://doi.org/10.1108/INTR-06-2018-0252).

Venkatesh, V., Thong, J. Y. L., and Xu, X. 2016. "Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead," *Journal of the Association for Information Systems* (17:5), pp. 328-376. (https://doi.org/10.17705/1jais.00428).

Williams, M. D., Rana, N. P., and Dwivedi, Y. K. 2015. "The Unified Theory of Acceptance and Use of Technology (UTAUT): A Literature Review," *Journal of Enterprise Information Management*, Emerald Group Publishing Ltd., pp. 443-448. (https://doi.org/10.1108/JEIM-09-2014-0088).
## Organization

### Conference Committee

#### General Chairs

Viswanath Venkatesh

Yogesh K. Dwivedi

Deborah Bunker

Dave Wastell

University of Arkansas, USA

Swansea University, UK

The University of Sydney, Australia

University of Nottingham, UK

#### Conference Chairs

Sujeet K. Sharma

Satish S. Maheswarappa

Helle Zinner Henriksen

Santosh K. Misra

IIM Tiruchirappalli, India

IIM Tiruchirappalli, India

Copenhagen Business School, Denmark

CEO and Commissioner of e-Governance, Government of Tamil Nadu, India

#### Program Chairs

Sujeet K. Sharma

Banita Lal

Amany Elbanna

Nripendra P. Rana

Moutusy Maity

Jang Bahadur Singh

Saji Mathew

IIM Tiruchirappalli, India

University of Bedfordshire, UK

Royal Holloway, University of London, UK

University of Bradford, UK

IIM Lucknow, India

IIM Tiruchirappalli, India

IIT Madras, India

#### Organizing Chairs

Rajesh Chandwani

Prashant Gupta

Arpan Kar

Sankalp Pratap

Sumeet Gupta

Sirish Kumar Gouda

Satish Krishnan

G. P. Sahu

IIM Ahmedabad, India

IIM Tiruchirappalli, India

DSM, IIT Delhi, India

IIM Tiruchirappalli, India

IIM Raipur, India

IIM Tiruchirappalli, India

IIM Kozhikode, India

MNNIT Allahabad, India
x Organization

Uthayasankar (Sankar) University of Bradford, UK
Sivarajah

Rajan Yadav Delhi Technological University, India

Shalini Srivastava Jaipuria Institute of Management Noida, India

Zahran Al-Salti Sultan Qaboos University, Oman

Track Chairs

Artificial Intelligence and Autonomous Systems;

Ilias Pappas University of Agder (UiA), Norway

Amany Elbanna Royal Holloway, University of London, UK

Kshitij Sharma Norwegian University of Science & Technology,
Norway

Big Data and Analytics;

Patrick Mikalef NTNU, Norway

Anastasia Griva National University of Ireland Galway

Blockchain;

Samuel Fosso Wamba Head of Artificial Intelligence and Business Analytics
Cluster, Toulouse Business School, France

Santosh K. Misra IAS, CEO & Commissioner of e-Governance, Govt of TN, India

Maciel M. Queiroz Universidade Paulista, Brasil

Diffusion and Adoption of Technology;

Jyoti Choudrie University of Hertfordshire, Hatfield, UK

Anand Jeyaraj Wright State University, USA

Harminder Singh AUT Business School, Auckland University
of Technology, New Zealand

Emerging Technologies in e-Governance;

Satish Krishnan IIM Kozhikode, India

G. P. Sahu MNNIT, Allahabad, India

Emerging Technologies in Consumer Decision Making and Choice;

Moutusy Maity IIM Lucknow (IIM-L), India

Sathish S. Maheshwarappa IIM Tiruchirappalli, India

Fin-Tech Applications;

M. N. Ravishankar Director of Internationalisation, Loughborough
University, UK

Barney Tan The University of Sydney Business School, Australia
Healthcare Information Technology;

<table><tr><td>Rajesh Chandwani</td><td>IIM Ahmedabad, India</td></tr><tr><td>Jang Bahadur Singh</td><td>IIM Tiruchirappalli, India</td></tr></table>

Internet of Things;

<table><tr><td>Denis Dennehy</td><td>National University of Ireland, Galway</td></tr><tr><td>Samuel Fosso Wamba</td><td>Head of Artificial Intelligence and Business Analytics Cluster, Toulouse Business School, France</td></tr><tr><td>Samrat Gupta</td><td>IIM Ahmedabad, India</td></tr></table>

Information Technology and Disaster Management;

<table><tr><td>Rameshwar Dubey</td><td>Montpellier Business School, France</td></tr><tr><td>Sirish Kumar Gouda</td><td>IIM Tiruchirappalli, India</td></tr></table>

Adoption of Mobile and Platform-Based Applications;

<table><tr><td>Parijat Upadhyay</td><td>Institute of Management Technology (IMT), Nagpur</td></tr><tr><td>R. Raman</td><td>Symbiosis Institute of Business Management, Pune</td></tr><tr><td>Arpan Kumar Kar</td><td>IIT Delhi, New Delhi</td></tr></table>

Smart Cities and Digital Government;

<table><tr><td>Vigneswara Ilavarasan</td><td>DMS, IIT Delhi, New Delhi</td></tr><tr><td>Endrit Kromidha</td><td>University of Birmingham, UK</td></tr></table>

Social Media.

<table><tr><td>Nripendra P. Rana</td><td>University of Bradford, UK</td></tr><tr><td>Kuttimani Tamilmani</td><td>University of Bradford, UK</td></tr></table>

Diffusion of Information Technology and Systems (Conference Theme);

<table><tr><td>Yogesh Dwivedi</td><td>Swansea University, UK</td></tr><tr><td>Deborah Bunker</td><td>University of Sydney, Australia</td></tr><tr><td>Sujeet K. Sharma</td><td>IIM Tiruchirappalli, India</td></tr></table>
# Contents – Part I

## Artificial Intelligence and Autonomous Systems

Analysis of Factors Influencing the Adoption of Artificial Intelligence for Crime Management .................................................... 3
Praveen R.S. Gummadidala, Nanda Kumar Karippur, and Maddulety Koilakuntla

Organizational Adoption of Artificial Intelligence in Supply Chain Risk Management .................................................... 10
Souma Kanti Paul, Sadia Riaz, and Suchismita Das

Language Model-Driven Chatbot for Business to Address Marketing and Selection of Products .................................................... 16
Amit Kumar Kushwaha and Arpan Kumar Kar

Using Work System Theory, Facets of Work, and Dimensions of Smartness to Characterize Applications and Impacts of Artificial Intelligence. .................... 29
Steven Alter

Visualising the Knowledge Domain of Artificial Intelligence in Marketing: A Bibliometric Analysis.................................................... 43
Elvira Ismagiloiva, Yogesh Dwivedi, and Nripendra Rana

Emerging Technologies and Emergent Workplaces: Findings from an Ethnographic Study at an Indian IT Organization .................... 54
Vinay Reddy Venumuddala and Rajalaxmi Kamath

Learning Environments in the 21st Century: A Mapping of the Literature. . . . Tumaini Kabudi, Ilias Pappas, and Dag Håkon Oslen

Artificial Intelligence in Practice – Real-World Examples and Emerging Business Models.................................................... 77
Jayanthi Radhakrishnan and Sumeet Gupta

Determinants and Barriers of Artificial Intelligence Adoption – A Literature Review .................................................... 89
Jayanthi Radhakrishnan and Manojit Chattopadhyay

Public Policy and Regulatory Challenges of Artificial Intelligence (AI) .................................... 100
Santosh K. Misra, Satyasiba Das, Sumeet Gupta, and Sujeet K. Sharma
## Big Data and Analytics

Value Creation from the Impact of Business Analytics. 115
Hari Saravanabhavan, Seetha Raman, and K. Maddulety

Exploring Associations Between Participant Online Content Engagement and Outcomes in an Online Professional Development Programme 126
Ketan S. Deshmukh, Vijaya Sherry Chand, Kathan D. Shukla, and Arnab K. Laha

Exploring the Students Feelings and Emotion Towards Online Teaching: Sentimental Analysis Approach. 137
T. PraveenKumar, A. Manorselvi, and K. Soundarapandiyan

## Blockchain

Blockchain in Supply Chain Management: A Review of the Capability Maturity Model. 149
R. Balakrishnan Unny and Bhajan Lal

Indian MSME's Sustainable Adoption of Blockchain Technology for Supply Chain Management: A Socio-Technical Perspective. 159
Vineet Paliwal, Shalini Chandra, and Suneel Sharma

A Study on Calendar Anomalies in the Cryptocurrency Market. 166
D. Susana, S. Sreejith, and J. K. Kavisanmathi

Does Herding Behaviour Among Traders Increase During Covid 19 Pandemic? Evidence from the Cryptocurrency Market. 178
D. Susana, J. K. Kavisanmathi, and S. Sreejith

## Diffusion and Adoption Technology

Investigating the Effect of User Reviews on Mobile Apps: The Role of Customer Led Innovation. 193
Miriam Erne, Zhiying Jiang, and Vanessa Liu

Education Transformation Using Block Chain Technology - A Student Centric Model 201
Shankar Subramanian Iyer, A. Seetharaman, and K. Maddulety

Adopting Learning Analytics to Inform Postgraduate Curriculum Design. 218
Denis Dennehy, Kieran Conboy, Jaganath Babu, Johannes Schneider, Joshua Handali, Jan vom Brocke, Benedikt Hoffmeister, and Armin Stein
<table><tr><td>User Adoption of eHRM - An Empirical Investigation of Individual Adoption Factors Using Technology Acceptance Model.<br>Suryanarayan Iyer, Ashis K. Pani, and L. Gurunathan</td><td>231</td></tr><tr><td>Micro-foundations of Artificial Intelligence Adoption in Business: Making the Shift.<br>Amit Kumar Kushwaha and Arpan Kumar Kar</td><td>249</td></tr><tr><td>Pandemic Pandemonium and Remote Working: An Investigation of Determinants and Their Contextual Behavior in Virtualization of Work-From-Home (WFH) Process<br>Kalyan Prasad Agrawal, Ashis K. Pani, and Rajeev Sharma</td><td>261</td></tr><tr><td>Psychological Determinants of Consumer's Usage, Satisfaction, and Word-of-Mouth Recommendations Toward Smart Voice Assistants.<br>Anubhav Mishra and Anuja Shukla</td><td>274</td></tr><tr><td>Antecedents to Continuance Intention to Use eGovernment Services in India<br>Brinda Sampat and Kali Charan Sabat</td><td>284</td></tr><tr><td>Re-imagining the Use of Data Standards for Retail Products: The Case of GS1 Through a Service-Dominant Logic.<br>Shirish C. Srivastava and Stéphane Cren</td><td>292</td></tr><tr><td>Adoption of Digital Innovation in Crop Insurance - A Data Analytics Based Benchmarking Study of Samrakshane Portal in Karnataka.<br>Madhuchhanda Das Aundhe, Jang Bahadur Singh, N. Ramesh, and M. Vimalkumar</td><td>298</td></tr><tr><td>Re-imagining Technology Adoption Research Beyond Development and Implementation: ITOps as the New Frontier of IS Research.<br>Archimedes T. Apronti and Amany Elbanna</td><td>307</td></tr><tr><td>Working from Home During Covid-19: How Do We 'Do' Social Interaction at a Distance?<br>Banita Lal, Yogesh K. Dwivedi, and Markus Haag</td><td>320</td></tr><tr><td>CIPPUA: Towards Coherence and Impact in ICT4D/IS.<br>A. Kayode Adesemowo</td><td>329</td></tr><tr><td>Exploring Causal Factors Influencing Enterprise Architecture Failure.<br>Yiwei Gong and Marijn Janssen</td><td>341</td></tr><tr><td>Comparative Study of Nature-Inspired Algorithms.<br>Mohammad Abdullah Tahir, Hasan Faraz Khan, and Mohammad Mohsin Khan</td><td>353</td></tr></table>
Customers Interest in Buying an Electric Car: An Analysis of the Indian Market .................................................. 493
M. Prabaharan and M. Selvalakshmi

The Impact of Digital Marketing on Exploratory Buying Behavior Tendencies (EBBT). .................................................. 510
K. K. Roshni, T. Shobana, and R. Shruthi

## Fin-Tech Applications

Influence of FinTech Companies on Banking Landscape an Exploratory Study in Indian Context. .................................................. 523
Parvathy Venkatachalam

Is Cash Still the Enemy? The Dampening of Demonetization's Ripple Effect on Mobile Payments .................................................. 529
U. Mahesh Balan and Abhipsa Pal

Explaining Variation in Adoption of FinTech Products and Services Among Citizens: A Multilevel Model .................................................. 541
Ben Krishna and Satish Krishnan

Investor's Perception Towards Mutual Fund Investing on the Rise of Digitalization in Indian Mutual Fund Industry. .................................................. 553
K. Pushpa Raj and B. Shyamala Devi

Financial Inclusion via Mobile Banking – A Comparison Between Kenya and India. .................................................. 561
M. C. Arthi and Kavitha Shanmugam

The Evolution of Causal Mechanisms that Drive the Diffusion of Platforms: Investigating Corrective Mechanisms. .................................................. 570
Abhinay Puvvala, Shane McLoughlin, Brian McLafferty, Yuliia Yehorova, and Brian Donnellan

Performance Modelling on Banking System: A Data Envelopment Analysis-Artificial Neural Network Approach. .................................................. 581
Preeti and Supriyo Roy

## Healthcare Information Technology

Physicians' and Nurses' Perceived Threats Toward Health Information Technology: A Military Hospital Case Study. .................................................. 601
Mansor Alohali, Fergal Carton, and Yvonne O'Connor
<table><tbody><tr><td>Multiple Machine Learning Models for Detection of Alzheimer's Disease Using OASIS Dataset</td><td>614</td></tr><tr><td>Preety Baglat, Ahmad Waleed Salehi, Ankit Gupta, and Gaurav Gupta</td><td></td></tr><tr><td>Social Media and Public Health Emergency of International Concern: The COVID-19 Outbreak</td><td>623</td></tr><tr><td>Josue Kuika Watat and Magaly Moukoko Mbonjo</td><td></td></tr><tr><td>Factors Influencing AI Implementation Decision in Indian Healthcare Industry: A Qualitative Inquiry</td><td>635</td></tr><tr><td>Vranda Jain, Nidhi Singh, Sajeet Pradhan, and Prashant Gupta</td><td></td></tr><tr><td>Understanding Factors Influencing the Usage Intention of Mobile Pregnancy Applications</td><td>641</td></tr><tr><td>Brinda Sampat, Ashu Sharma, and Bala Prabhakar</td><td></td></tr><tr><td><strong>Internet of Things</strong></td><td></td></tr><tr><td>A Data Driven Approach for Customer Relationship Management for Airlines with Internet of Things & Artificial Intelligence</td><td>657</td></tr><tr><td>Rajesh G. Pillai and Poonam Devrakhyani</td><td></td></tr><tr><td>IoT Based Climate Control Systems Diffusion in Intelligent Buildings - A System Dynamics Model</td><td>673</td></tr><tr><td>Arunvel Thangamani, L. S. Ganesh, Anand Tanikella, and A. Meher Prasad</td><td></td></tr><tr><td>Occupant Adoption of IoT Based Environment Service in Office Spaces: An Empirical Investigation</td><td>685</td></tr><tr><td>Arunvel Thangamani, L. S. Ganesh, Anand Tanikella, and A. Meher Prasad</td><td></td></tr><tr><td>Contribution of Trust Factor Towards IOT Diffusion - An Empirical Study Using Acceptance Model</td><td>694</td></tr><tr><td>Reuban Gnana Asir and Hansa Lysander Manohar</td><td></td></tr><tr><td>Design Space Exploration for Aerospace IoT Products</td><td>707</td></tr><tr><td>Thirunavukkarasu Ramalingam, Joel Otto, and Benaroya Christophe</td><td></td></tr><tr><td><strong>Author Index</strong></td><td>723</td></tr></tbody></table>
# Contents – Part II

## Information Technology and Disaster Management

ICT Platform-Enabled Socio-Economic Ecosystem in Himalayan Villages of India: The Case of a Forest Protection and Renewable Energy Production Project
*Gaurav Dixit, Kapil Kumar Joshi, and Vinay Sharma*

Protective Security by Online Promotions Paired with Mobile Payments: Evidence from Covid-19 Crisis Relief Fund Collection in India
*Abhipsa Pal and Salamah Ansari*

Digital Humanitarianism in a Pandemic Outbreak: An Empirical Study of Antecedents and Consequences
*Anup Kumar, Niraj K. Vishwakarma, and Parijat Upadhyay*

Information Diffusion for Real Time Resource Planning During Crisis Leveraging Emerging Digital Technologies
*Swarnalakshmi Ravi, T. J. Kamalanabhan, and Thanga Jawahar*

From Human Automation Interactions to Social Human Autonomy Machine Teaming in Maritime Transportation
*Carine Dominguez-Péry and Lakshmi Narasimha Raju Vuddaraju*

## Adoption of Mobile and Platform-Based Applications

Effects of MDM Adoption on Employee in the Context of Consumerization of IT
*Ashis K. Pani, Praveen K. Choudhary, Susmi Routray, and Manas Ranjan Pani*

Information Technology Usage and Cognitive Engagement: Understanding Effects on Users' Cognitive Processes
*Himanshu Agarwal and Gaurav Dixit*

Mobile Wallet Continuance Adoption Intention: An Empirical Study in Cameroon
*Samuel Fosso Wamba and Maciel M. Queiroz*

An Extended Tam Model to Explain the Adoption of Payment Banks in India
*Somya Gupta and G. P. Sahu*
Assessing Challenges to Mobile Wallet Usage in India: An Interpretive Structural Modeling Approach
Nripendra P. Rana, Sunil Luthra, and H. R. Rao

Factors Driving the Adoption of Mobile Banking App: An Empirical Assessment in the Less Digitalized Economy
Alex Ntsiful, Michael Adu Kwarteng, Abdul Bashiru Jibril, Boris Popesko, and Michal Pilik

Antecedents of Digital Platform Organising Visions
Fábio Neves da Rocha and Neil Pollock

Are Video Resumes Preferred by Job Applicants? Information Technology in Recruitment
Apoorva Goel and Richa Awasthy

Virtual Platforms for Government Services in COVID-19 and Beyond: A Sociomaterial Case Study of Passport Service in Ghana
John Effah

Consumer Resistance to Mobile Banking Services: Do Gender Differences Exist?
Kayode A. Odusanya, Olu Aluko, and Ayodeji Ajibade

Harnessing the Potentials of Mobile Phone for Adoption and Promotion of Organic Farming Practices in Nigeria.
A. Kayode Adesemowo, Adebayo Abayomi-Alli, O. Oluwayomi Olabanjo, Modupe O. Odusami, Oluwasefunmi T. Arogundade, and Tope Elizabeth Abioye

The Impact of Personality Traits Towards the Intention to Adopt Mobile Learning
Nesa Nabipour Sanjebad, Anup Shrestha, and Pezhman Shahid

Smart Cities and Digital Government

Impact of Disruptive Technologies on Smart Cities: Challenges and Benefits
Balasubramaniam Krishnan, Seetharaman Arumugam, and Koilakuntla Maddulety

Developing Indian Smart Cities: Insights from Social Media
Naganna Chetty and Sreejith Alathur

Orchestration of an e-Government Network: Capturing the Dynamics of e-Government Service Delivery Through Theoretical Analysis and Mathematical Forecasting.
Sayantan Khanra and Rojers P. Joseph
Investigating Emerging Technologies Role in Smart Cities' Solutions
Ali Al-Badi, Sujeeft Kumar Sharma, Vishal Jain, and Asharul Islam Khan
230

Trust and e-Government Projects – An Exploratory Study
Ambuj Anand
242

Expanding Beyond Technology-Driven Factors: IoT for Smart City Services
Malliga Marimuthu
252

Aspects of Digital Urbanism in India and Abroad
Sriram Rajagopalan and R. Sriram
259

Citizens' Participation as an Important Element for Smart City Development
Anton Manfreda, Nejc Ekart, Matic Mori, and Aleš Groznik
274

Social Media

There Is Nothing Real! A Study of Nonuse of TikTok in India
Imon Chakraborty, Unnati Kapoor, and P. Vigneswara Ilavarasan
287

Mining the Social Discussions Surrounding Circular Economy: Insights from the Collective Intelligence Shared in Twitter
Purva Grover and Arpan Kumar Kar
303

Studying Online Political Behaviours as Rituals: A Study of Social Media Behaviour Regarding the CAA
Amit Kumar Kushwaha, Subhadeep Mandal, Ruchika Pharswan, Arpan Kumar Kar, and P. Vigneswara Ilavarasan
315

Health Fear Mongering Make People More Sicker: Twitter Analysis in the Context of Corona Virus Infection
Jayan Vasudevan and Sreejith Alathur
327

Sentiment Analysis and Topic Modelling of Indian Government's Twitter Handle #IndiaFightsCorona
Christina Sanchita Shah and M. P. Sebastian
339

Listen to Your Customers! "A Study About Content Creation on Social Media to Enhance Customer Engagement"
Arjen Doek, Ton AM Spil, and Robin Effing
352

Social Commerce Constructs and Trust as Influencers of Consumer Decision Making With Reference to Fashion E-Tailing
Sarulatha Neelankandan and Sasirekha Venkatesan
371
<table><tbody><tr><td>Women's Political Participation on Social Media: The Case of Tanzania Banita Lal, Shrumisha Kwayu, and Sajeel Ahmed</td><td>384</td></tr><tr><td>What Makes a Social Media Manager? Insights from the Content Analysis of Job Advertisements in India Ruchika Pharswan, P. Vigneswara Ilavarasan, and Arpan Kumar Kar</td><td>391</td></tr><tr><td>A Meta-analysis of Social Commerce Adoption Research Prianka Sarker, Nripendra P. Rana, Laurie Hughe, and Yogesh K. Dwivedi</td><td>404</td></tr><tr><td>Antecedences and Consequences of Customer Engagement in Online Brand Communities: Multi-national Perspective Ali A. Alalwan, Abdullah M. Baabdullah, Yogesh K. Dwivedi, Nripendra P. Rana, and Rand H. Al-Dmour</td><td>419</td></tr><tr><td>Social Media Uses Among Youths and Matured Person Shubhendra S. Parihar and Puneet Rai</td><td>428</td></tr><tr><td>How Do Consumers Perceive Brand Campaigns on Twitter? Muskan Jain, Angeline Gautami Fernando, and K. Rajeshwari</td><td>438</td></tr><tr><td>A Conceptual Framework of Social Media Influence on Mobile Banking Usage Among Young Indian Consumers Manisha Sharma and Subhojit Banerjee</td><td>444</td></tr><tr><td>Fans' Attachment to Players in the Indian Premier League: Insights from Twitter Analytics Giridhar B. Kamath, Shirshendu Ganguli, Simon George, and Vibha</td><td>451</td></tr><tr><td>Trusting Social Media News: Role of Social Influence and Emotions Using EEG as a Brain Imaging Tool Gaurav Dixit and Shristi Bose</td><td>463</td></tr><tr><td>Value Creation Through Social Media Marketing: A Threat to Sustainability Performance? Adwoa Yeboaa Owusu Yeboah, Michael Adu Kwarteng, and Petr Novak</td><td>475</td></tr><tr><td>An Exploratory Study of Twitter Sentiment Analysis During COVID-19: #TravelTomorrow and #UNWTO V. Senthil and Susobhan Goswami</td><td>487</td></tr><tr><td>Preliminary Insights into Social Commerce in the Fitness Industry of Ghana Eric Klutse Adevu, Joseph Budu, Walter Dzimey, and Edward Entee</td><td>499</td></tr></tbody></table>
<table><tr><td>Implementing ICT at School Level: Factors Affecting Teachers' Perceived Proficiency</td><td>650</td></tr><tr><td colspan="2">Chandan Singhavi and Prema Basargekar</td></tr><tr><td>Child Online Safety Intervention Through Empowering Parents and Technical Experts: Indian Context</td><td>662</td></tr><tr><td colspan="2">Dittin Andrews, Sreejith Alathur, and Naganna Chetty</td></tr><tr><td>Analysing ERP Implementations from Organizational Change Perspective: An Exploratory Study</td><td>674</td></tr><tr><td colspan="2">S. L. N. Raja, Nidheesh Joseph, and Abhishek Totawar</td></tr><tr><td>Employees' Acceptance of AI Integrated CRM System: Development of a Conceptual Model</td><td>679</td></tr><tr><td colspan="2">Sheshadri Chatterjee, Kuttimani Tamilmani, Nripendra P. Rana, and Yogesh K. Dwivedi</td></tr><tr><td>Modified UTAUT2 to Determine Intention and Use of E-Commerce Technology Among Micro & Small Women Entrepreneurs in Jharkhand, India</td><td>688</td></tr><tr><td colspan="2">Sraboni Dutta and Shradha Shivani</td></tr><tr><td>Author Index</td><td>703</td></tr></table>