# Digital Transformation for a Sustainable Society in the 21st Century

Ilias Pappas, Patrick Mikalef, Yogesh Dwivedi, Letizia Jaccheri, John

Krogstie, Matti Mäntymäki

► To cite this version:

Ilias Pappas, Patrick Mikalef, Yogesh Dwivedi, Letizia Jaccheri, John Krogstie, et al. Digital Transformation for a Sustainable Society in the 21st Century. Springer International Publishing, AICT-573, 2020, IFIP Advances in Information and Communication Technology, 978-3-030-39633-6. 10.1007/978-3-030-39634-3. hal-03759106

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https://inria.hal.science/hal-03759106v1

Submitted on 24 Aug 2022

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Distributed under a Creative Commons CC BY 4.0 - Attribution - International License
Editor-in-Chief

Kai Rannenberg, Goethe University Frankfurt, Germany

Editorial Board Members

TC 1 – Foundations of Computer Science
Luís Soares Barbosa①, University of Minho, Braga, Portugal

TC 2 – Software: Theory and Practice
Michael Goedicke, University of Duisburg-Essen, Germany

TC 3 – Education
Arthur Tatnall①, Victoria University, Melbourne, Australia

TC 5 – Information Technology Applications
Erich J. Neuhold, University of Vienna, Austria

TC 6 – Communication Systems
Burkhard Stiller, University of Zurich, Zürich, Switzerland

TC 7 – System Modeling and Optimization
Fredi Tröltzsch, TU Berlin, Germany

TC 8 – Information Systems
Jan Pries-Heje, Roskilde University, Denmark

TC 9 – ICT and Society
David Kreps①, University of Salford, Greater Manchester, UK

TC 10 – Computer Systems Technology
Ricardo Reis①, Federal University of Rio Grande do Sul, Porto Alegre, Brazil

TC 11 – Security and Privacy Protection in Information Processing Systems
Steven Furnell①, Plymouth University, UK

TC 12 – Artificial Intelligence
Eunika Mercier-Laurent①, University of Reims Champagne-Ardenne, Reims, France

TC 13 – Human-Computer Interaction
Marco Winckler①, University of Nice Sophia Antipolis, France

TC 14 – Entertainment Computing
Rainer Malaka, University of Bremen, Germany
# IFIP – The International Federation for Information Processing

IFIP was founded in 1960 under the auspices of UNESCO, following the first World Computer Congress held in Paris the previous year. A federation for societies working in information processing, IFIP's aim is two-fold: to support information processing in the countries of its members and to encourage technology transfer to developing nations. As its mission statement clearly states:

> IFIP is the global non-profit federation of societies of ICT professionals that aims at achieving a worldwide professional and socially responsible development and application of information and communication technologies.

IFIP is a non-profit-making organization, run almost solely by 2500 volunteers. It operates through a number of technical committees and working groups, which organize events and publications. IFIP's events range from large international open conferences to working conferences and local seminars.

The flagship event is the IFIP World Computer Congress, at which both invited and contributed papers are presented. Contributed papers are rigorously refereed and the rejection rate is high.

As with the Congress, participation in the open conferences is open to all and papers may be invited or submitted. Again, submitted papers are stringently refereed.

The working conferences are structured differently. They are usually run by a working group and attendance is generally smaller and occasionally by invitation only. Their purpose is to create an atmosphere conducive to innovation and development. Refereeing is also rigorous and papers are subjected to extensive group discussion.

Publications arising from IFIP events vary. The papers presented at the IFIP World Computer Congress and at open conferences are published as conference proceedings, while the results of the working conferences are often published as collections of selected and edited papers.

IFIP distinguishes three types of institutional membership: Country Representative Members, Members at Large, and Associate Members. The type of organization that can apply for membership is a wide variety and includes national or international societies of individual computer scientists/ICT professionals, associations or federations of such societies, government institutions/government related organizations, national or international research institutes or consortia, universities, academies of sciences, companies, national or international associations or federations of companies.

More information about this series at http://www.springer.com/series/6102
Ilias O. Pappas · Patrick Mikalef ·
Yogesh K. Dwivedi · Letizia Jaccheri ·
John Krogstie · Matti Mäntymäki (Eds.)

Digital Transformation
for a Sustainable Society
in the 21st Century

I3E 2019 IFIP WG 6.11 International Workshops
Trondheim, Norway, September 18–20, 2019
Revised Selected Papers

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Editors

Ilias O. Pappas

<figure><img src="image_3.png" /></figure>

University of Agder
Kristiansand, Norway

Norwegian University of Science
and Technology
Trondheim, Norway

Yogesh K. Dwivedi
Swansea University

<figure><img src="image_4.png" /></figure>

Swansea, UK

John Krogstie
Norwegian University of Science
and Technology
Trondheim, Norway

Patrick Mikalef

<figure><img src="image_5.png" /></figure>

Norwegian University of Science
and Technology and SINTEF
Trondheim, Norway

Letizia Jaccheri

<figure><img src="image_6.png" /></figure>

Norwegian University of Science
and Technology
Trondheim, Norway

Matti Mäntymäki

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University of Turku
Turku, Finland

ISSN 1868-4238

ISSN 1868-422X (electronic)

IFIP Advances in Information and Communication Technology

ISBN 978-3-030-39633-6

ISBN 978-3-030-39634-3 (eBook)

https://doi.org/10.1007/978-3-030-39634-3

© IFIP International Federation for Information Processing 2020, corrected publication 2020

This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed.

The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.

The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

This Springer imprint is published by the registered company Springer Nature Switzerland AG
The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
# Preface

During the 18th International Federation of Information Processing (IFIP) Conference on e-Business, e-Services, and e-Society (I3E), which was held in Trondheim, Norway, during September 18–20, 2019, we made efforts to offer the opportunity for discussing up-to-date topics under the broad umbrella of e-Business, e-Services, and e-Society. Nonetheless, there are specific topics that require increased attention. This was accomplished by hosting several workshops in parallel with the main conference.

The workshops allow the researchers to present their working ideas and ongoing projects, while at the same time offer the opportunity to discuss research ideas with a highly focused audience. Based on the feedback received during the presentations and the workshops activities, the authors had the opportunity to edit the workshop articles for the current publication.

Four workshops took place during the 18th IFIP I3E 2019 conference. We were proud to host DTIS, TPSIE, 3(IT), and CROPS. Each workshop focused on different topics, with all being connected to the main theme of the I3E 2019 conference “Digital Transformation for a Sustainable Society in the 21st Century.” They focused on Digital Transformation for an Inclusive Society (DTIS), Trust and Privacy Aspects of Smart Information Environments (TPSIE), Innovative Teaching of Introductory Topics in Information Technology (3IT), and CROwd-Powered e-Services (CROPS). A message from the chairs of each workshop is included below.

We would like to express our gratitude to everyone who made the I3E 2019 workshops successful. First of all, our workshop chairs, the members of the workshop Program Committees, authors of submitted papers, invited speakers, and finally all workshop participants.

November 2019

Ilias O. Pappas

Patrick Mikalef

Yogesh K. Dwivedi

Letizia Jaccheri

John Krogstie

Matti Mäntymäki
Conference Organization

Conference Chairs

<table><tr><td>Ilias O. Pappas</td><td>University of Agder and Norwegian University of Science and Technology (NTNU), Norway</td></tr><tr><td>Patrick Mikalef</td><td>Norwegian University of Science and Technology (NTNU) and SINTEF, Norway</td></tr><tr><td>Yogesh K. Dwivedi</td><td>Swansea University, UK</td></tr><tr><td>Letizia Jaccheri</td><td>Norwegian University of Science and Technology (NTNU), Norway</td></tr><tr><td>John Krogstie</td><td>Norwegian University of Science and Technology (NTNU), Norway</td></tr></table>

Program Committee Chairs

<table><tr><td>Ilias O. Pappas</td><td>University of Agder and Norwegian University of Science and Technology (NTNU), Norway</td></tr><tr><td>Patrick Mikalef</td><td>Norwegian University of Science and Technology (NTNU) and SINTEF, Norway</td></tr><tr><td>Yogesh K. Dwivedi</td><td>Swansea University, UK</td></tr><tr><td>Letizia Jaccheri</td><td>Norwegian University of Science and Technology (NTNU), Norway</td></tr><tr><td>John Krogstie</td><td>Norwegian University of Science and Technology (NTNU), Norway</td></tr><tr><td>Matti Mäntymäki</td><td>University of Turku, Finland</td></tr></table>
# Contents

## Digital Transformation for an Inclusive Society - DTIS

Everybody Rock Your Equity: Experiences of Organizing a Women in Computing Event with Role Models for Diversity and Inclusion
Virginia Grande, Clara Benac-Earle, Cristina Manresa-Yee, Elena Gómez-Martínez, Laura M. Castro, Patricia Pons, and Raúl Corobán
5

Alenta: A Practitioner's Case of Technology Usage to Support Special Needs of Populations with Cognitive Disabilities
Guadalupe Montero de Espinosa and Juan C. Torrado
17

Evaluating Digitalization of Social Services from the Viewpoint of the Citizen
Anne-Marie Tuikka
23

eHealth Approach for Motivating Physical Activities of People with Intellectual Disabilities
Valter Berg, Vebjørn Haugland, Marius Foshaug Wiik, Henriette Michalsen, Audny Anke, Miroslav Muzny, Javier Gomez, Santiago Gil Martinez, Antonio Martinez-Millana, Andre Henriksen, Keiichi Sato, and Gunnar Hartvigsen
31

## Trust and Privacy Aspects of Smart Information Environments - TPSIE

Towards a Right not to Be Deceived? An Interdisciplinary Analysis of Media Personalization in the Light of the GDPR
Urbano Reviglio
47

Software Assisted Privacy Impact Assessment in Interactive Ubiquitous Computing Systems
Alfredo Pérez Fernández and Guttorm Sindre
60

Facilitating GDPR Compliance: The H2020 BPR4GDPR Approach
Georgios V. Lioudakis, Maria N. Koukovini, Eugenia I. Papagiannakopoulou, Nikolaos Dellas, Kostas Kalaboukas, Renata Medeiros de Carvalho, Marwan Hassani, Lorenzo Bracciale, Giuseppe Bianchi, Adrian Juan-Verdejo, Spiros Alexakis, Francesca Gaudino, Davide Cascone, and Paolo Barracano
72