The quality of public service has become a necessity at the Ministry of National Education of Morocco. The Human Resources Department has launched a quantitative and qualitative analytical study on the constraints and ergonomic working conditions as well as the needs of its officials. The main constraint noted focused on the continuous non-updating of the integrated personnel management IT system, with a dissatisfaction rate of 61.76%. Likewise, the most requested need, according to this analysis, is continuous training in IT, with a rate of 85.29%. The need to analyze and develop the personal and professional satisfaction of public servants is important.