# A Review of the State-of-the-Art of Assistive Technology for People with ASD in the Workplace and in Everyday Life

Lina J. Wali, Filippo Sanfilippo

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## To cite this version:

Lina J. Wali, Filippo Sanfilippo. A Review of the State-of-the-Art of Assistive Technology for People with ASD in the Workplace and in Everyday Life. 18th Conference on e-Business, e-Services and e-Society (I3E), Sep 2019, Trondheim, Norway. pp.520-532, 10.1007/978-3-030-29374-1_42. hal-02510161

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# A review of the state-of-the-art of assistive technology for people with ASD in the workplace and in everyday life

Lina J. Wali<fnref n="1" /> and Filippo Sanfilippo<fnref n="2" />✉ [0000-0002-1437-8368]

filippo.sanfilippo@uia.no

**Abstract.** Autism, also known as autism spectrum disorder (ASD), is an incurable brain-based disorder that refers to a wide range of complex neurodevelopment disorders characterised by marked difficulties in communication and social skills, repetitive behaviour, highly focused interests and sensory sensitivity. Autism can present challenges for affected people at the work environment and in everyday life. The barrier for individuals with ASD increases further with changing environmental situations. Individuals with ASD have limited abilities to isolate their *Five senses* and often experience over- or under-sensitivity to sounds, touch, tastes, smells, light, colours or temperatures. In this perspective, individuals with autism may experience extraordinary challenges during a regular day for most people, especially in non-conductive crowded environments like workplaces.

This work presents a survey of the state-of-the-art implementation as well as research challenges of assisting technology for people with ASD in the workplace and in everyday life. An overview of relevant key technologies and methods is outlined by focusing both on the therapeutic perspective as well as on the technological viewpoint. The aim of this paper is to provide a better understanding of the design challenges and to identify important research directions in this increasingly important area.

**Keywords:** Autism · Assistive Technology · ASD.

## 1 Introduction

Once considered a rare disorder, *Autism or autism spectrum disorder* (ASD) is nowadays a major public health problem affecting about 1% of the world population [46]. Nevertheless, numerous medical research works regarding the cause, prevention, treatment and cure of ASD, the medical area is still very restricted to specific facilitation techniques and interventions [40]. As a result, there is a population of individuals with autism having a variety of ages, genders and individual needs. This variety mostly depend on different ways of facilitation in one

<footnote n="1">¹ Dept. of Science and Industry systems, University of South-Eastern Norway (USN),
Post box 235, 3603 Kongsberg, Norway</footnote>

<footnote n="2">² Dept. of Engineering Sciences, University of Agder (UiA),
Jon Lilletuns vei 9, 4879, Grimstad, Norway</footnote>
<figure><img src="image_3.png" /><figcaption>**Fig. 1.** The underlying idea of this work is to provide an overview of the state of the art in the area of assistive technology for people with *Autism or autism spectrum disorder* (ASD) in the workplace and in everyday life by considering different sensor channels, such as sounds, touch, tastes, smells, light, colours or temperatures.</figcaption></figure>

or several areas throughout the individuals’ lives. One of these areas is work or
work environments where adults with ASD are facing daunting challenges. There
is a good indication, that the challenges which individuals with autism face at
work because of changing environmental situations are one of the causes of their
remarkable unemployment rate of 80+% [19]. Employment is an essential aspect
of life for individuals including those with ASD [24]. “Work facilitates economic
independence, engendering a sense of purpose and accomplishment, providing
opportunities for socialisation and a mechanism through which to contribute
to society” [41]. Hence, an unemployment rate of 80+% of a group of people
that currently constitutes 1% of the world population is very alarming. Nev-
ertheless, in recent years, people with ASD have received improved attention
from the labour market including some well-known employers such as Freddie
Mac, Microsoft, SAP, Willis Towers Watson, Walgreens [23]. In parallel, there
is a growing international interest in the use of assistive technology to support
people with ASD and other impairments with life skills/independence [28].

Sensory sensitivity differences may be experienced by people with autism
due to limited abilities to isolate their *Five senses* and often encounter over- or
under-sensitivity to sounds, touch, tastes, smells, light, colours or temperatures.
Therefore, individuals with autism may experience extraordinary challenges dur-
ing a regular day for most people, especially in non-conductive crowded environ-
ments like workplaces. This paper aims at providing an overview of the state of
the art in the area of assistive technology for people with ASD in the workplace
and in everyday life by considering different sensor channels, as shown in Fig. 1.
It can be extremely difficult to design technologies that fully engage the autis-
tic user experience, especially when considering the impact of potential sensory
<figure><img src="image_4.png" /><figcaption>**Fig. 2.** Autism spectrum disorders are defined by social, communication and behavioural impairments and are associated with a range of symptoms [13].</figcaption></figure>

impairments and multi-sensory integration. To support this kind of thoughtful assisting technologies, relevant key techniques and methods are presented by focusing both on the therapeutic perspective as well as on the technological viewpoint. On the basis of current trends, relevant design challenges are considered to identify the corresponding research directions in this increasingly important area.

The paper is organised as follows. A review of the related research work from a therapeutic perspective is given in Section 2. In Section 3, we focus on the description of the technological perspective. In Section 4, existing systems for obtaining an inclusive workplace are surveyed. A discussion is presented in Section 5. Finally, conclusions and future works are discussed in Section 6.

# 2 Medical perspective

## 2.1 A brief background related to ASD

Autism is a lifelong incurable brain-based disorder that refers to a group of complex neurodevelopment disorders resulting in a substantial burden for individuals, families and society [48]. It is primarily characterised by social-communication challenges and restricted repetitive behaviours, activities and interests [43], as shown in Fig. 2 [13].

Autism is caused by changes in the brain without knowing exactly why the changes occur. Researchers associate the development of autism to genetics and
environmental factors such as infection during the pregnancy, premature birth, older age of parents and toxins in the environment [32]. However, the exact cause of autism is currently unknown, but still investigated. Different numbers are presented regarding the prevalence of ASD. According to *Centers for Disease Control and Prevention (CDC)s*’ website, between 1%-2% of the world population in average has ASD [16]. Data show a steady rise of autism which has sparked fears of an autism epidemic. Only in the U.S., 1 in 59 children had a diagnosis of ASD by age 8 in 2014, a 15 percent increase over 2012 [16]. There are disagreements and different opinions and theories among researchers regarding the underlying cause of the more frequent occurrence of autism. According to numerous researches, the bulk of the increase stems from a growing awareness of autism and lower threshold for diagnosis, and expanded definition of ASD [47]. While according to other experts, the trend among parents in those past years of getting children in an older age is one of the causes. As the studies have shown older men and women are more likely than young ones to have a child with autism [31]. On the other hand, Dr. Stephanie Seneff, a senior research scientist at the Massachusetts Institute of Technology (MIT)’s Computer Science and Artificial Intelligence Laboratory, connects this rise to a particular toxic in the environment called Glyphosate and according to her by 2025, half the children born in the United States will be diagnosed with autism [3].

Autism occur in a spectrum, with a variety of different symptoms ranging from mild to severe, characteristics and level of intelligence quotient (IQ) as shown in Fig. 3 and Fig. 2. To help individuals with autism developing fundamental skills for good functioning throughout life, mental health professionals used to classify the autism spectrum into several different types. The primary types consisted of three groups as shown in Fig. 3:

- Asperger's syndrome. The individuals within this group, have a variety of symptoms milder than classical autism, specifically, in communication context and often tends to be normal or to above intelligent and able to handle their daily life;

- Pervasive developmental disorder not otherwise specified (PDD-NOS). The individuals within this group include the ones with more severe autism than Asperger's syndrome, but not as severe as autistic disorder;

- Autistic disorder or classical autism. This includes the same types of symptoms as Asperger's and PDD-NOS, but at a more intense level.

However, because of the confusion among professionals, family and teachers about the different types, it was concluded in 2013 to only use the term “Autism spectrum disorder” and herewith, based on their characteristics and impairments, individuals with ASD can be diagnosed as low, medium or high functioning. Regardless, it is not unusual to hear the former terms being used nowadays since they are still widely adopted by professionals and other people in general.

The symptoms usually occur early and can be dedicated at 18 months or younger [26]. Hence, a reliable diagnosis can often be made at the age of 2 to 3. However, in many cases, the child does not receive a final diagnosis until
<figure><img src="image_5.png" /><figcaption>**Fig. 3.** The three sub-types of ASD vary in the severity of their symptoms and mental impairments [13].</figcaption></figure>

later [2], [42]. The primary cause for this is the absence of medical or lab tests for diagnosing ASD [11]. So, instead of blood tests, brain scans or any other physical tests, the mental health professionals rather depend on observations of the child and feedback from the parents or carers [11]. Besides, the fact that ASD has an extensive range of symptoms makes the diagnostic process more complex, challenging and time consuming. This is unfortunate since “a growing body of evidence supports the value of early diagnosis and treatment with evidence-based interventions, which can significantly improve the quality of life of individuals with ASD as well as of their families. Particularly noteworthy are early interventions that occur in natural surroundings and can be modified to address age-related goals throughout the lifespan” [17].

## 2.2 Challenges in everyday life and at the workplace for people with ASD

People with autism often possess sought-after abilities and a desire to work. Also, they often have sought after valuable characteristics in the labour market such as mathematical acuity, exceptional computer skills, concentration skills, photographic and long-term memory, or tolerance for repetitive activities [21]. In addition, they tend to be known for being honest, reliable and displaying perseverance which can result productivity in the workplace. Even their impairment in social skills and communication, as shown in Fig. 2, can often lead to positive outcomes in the workplace by avoiding unnecessary social interactions [21]. Presently, there are numerous successful individuals with autism working in dif-
ferent areas such as math, computer science and art [10]. This proves that many
other people with ASD can achieve great achievments with the right support
and guidance.

However, the main challenge is the large variation of ASD due to enormous
individual differences and complexities of each individual [27], as shown in Fig. 3.
It is widely accepted that the heterogeneity in the functional level within ASD
is greater than in other clinical groups, and that the identication of severity and
additional dificulties is crucial to obtain personalised diagnoses. Addressing the
challenges is therefore demanding and requires cutting edge expertise and col-
laboration between experts, local people and local authorities. Despite, the great
variation of ASD, some of the symptoms are commonly observed among people
with autism, some of which are in: cognitive and intellectual abilities, sensory
processing, language and gestures, reciprocal conversation, movement and motor
skills, eye contact, imagination, abstract and symbolic play, mental simulation,
perception, affect and empathy, problem solving skills, executive functions, re-
sponses to sensory stimulation, adaptation to changes, generalization of learnt
skills, anxiety management, cooperative working, managing phobias/fears such
as loud noises, dogs, thunderstorm and vacuum cleaners, distinguishing between
important and unimportant events/aspects [7]. As we can tell from the common
symptoms, many of them are related to sensory challenges.

It is estimated that over 90+% of people with ASD have sensory processing
disorders (SPD) [8]. In fact, hyper- or hyporeactivity to sensory input or unusual
interest in sensory aspects of the environment is now included in the Diagnostic
and Statistical Manual of Mental Disorders, Fifth Edition (DSM-5)'s diagnostic
criteria [8]. As a result, people with autism can be susceptible to changes and
disadvantaged regarding employment [44]. For many people, habits, rituals and
routines are a part of everyday life including their workday. People can become
uneasy if the daily routine change while individuals with autism can have an
unusual or more intense reaction. The case is the same or worse when it comes
to environmental changing situations. A brighter light intensity, sound or smell
in the background which most people would ignore can lead to anxiety or melt-
down for people with autism. This is particularly demanding when it comes to
crowded environments like workplaces where individuals with autism recognise
stressful situations. By avoiding these problems, people with autism can have
a better life quality and much more energy and willingness to do activities of
daily living including better work productivity and performance. Fortunately,
there are tools dealing with different aspects of the routine or habits challenges.
However, assistive tools for reducing stress and increasing situational awareness
are crucially needed but still missing [37].

3 Technological perspective

In existing literature, different works have been done to develop assistive tech-
nology interventions for people with ASD. However, they primarily focus on
children, while only a few of them target adolescents or adults. Personal digital
assistants (PDAs) are supported by emerging researches as assistive tools for
cognition among people with various brain injuries such as intellectual disabil-
ity, mental illness and Alzheimer's disease [21]. In recent years, this is motivated
by the fact that PDAs such as smartphones and tablets have been developed
into multi-functional devices that can incorporate advanced task managers. This
makes PDAs a convenient tool for communication, a source for finding support,
recording and editing videos and being a dynamic and growing source of infor-
mation in academia [21]. These devices may be especially suitable for people
with ASD since it is observed that people with ASD generally prefer instruction
and support provided by computers rather than directly by another person [1].
Multiple studies support the use of PDAs for people with ASD at the workplace
based on various strategies (e.g. time, task, task-training, social interactions and
behavioural management) used in school and transitional settings [21].

Further, various studies confirm the challenges for people with ASD due to
environmental changes and how they negatively affect their work performance
and productivity. Some works suggest the idea that people with neurological
conditions can be successfully supported by smart homes. This approach as-
sumes that the needs and aspirations of people with ASD from the technological
interventions are fully understood and integrated in the design [14]. However,
the current approaches that can provide a customised work environment such
as smart buildings or cities are both complex and expensive [22]. In contrast,
there are some inexpensive assistive systems such as noise blocking, active noise
cancelling (ANC), or noise reduction headphones [34]. These systems are widely
used by people with ASD in the workplace and in everyday life. A brief descrip-
tion of each of them along with a comparison of advantages and disadvantages
from the perspective of an individual with autism is depicted in <fnref n="3" />.

4 Existing systems for an inclusive workplace

Instead of isolating, an inclusive workplace is a work environment where the
individuals are valued, integrated and included within their work force indepen-
dently of their gender, background, religion and disability. Assistive technology
can have a remarkable contribution to the inclusion of people with disability in
the workplace. Thus, research in this area is essential for developing new assistive
technologies for obtaining an inclusive workplace. In this perspective, supporting
sensory needs in the workplace among people with ASD is of primary impor-
tance. There is a good body of literature and research that show how people with
autism face challenges regarding sensory sensitivity [12], [33]. However, research
about coping strategies and assistive technology used in the workplace is still
limited.

Relevant studies related to different sensory channels are outlined in the fol-
lowing of this section. Challenges, missing gap and further proposals of different
technological strategies that have potential for successful implementation in a

<footnote n="3">³ https://medium.com/musings-from-mars/headphones-f1b64cfae7d1</footnote>
conductive workplace are grouped according to the different senses and pre-
sented. Finally, a review of the current promising assistive robotics technologies
for interventions in an inclusive workplace is also outlined.

4.1 Touch

People with autism often tend to be sensitive to touch or close contact. This
includes animals, food plants, textiles, other objects/materials and especially
contact with other people. Thus, it is often easier for individuals with autism
to relate to technological devices instead of direct contact with other people. In
this context, the use of technological devices like computers, tablets and smart
phones has been essential in many areas such as entertainment, education or
school and therapeutically purposes. However, research on the use of this tech-
nology by workers with ASD is slight [21], [20]. According to the literature, this
technology is primarily adopted for autistic children. A few studies show pos-
itive outcomes of using iPads and iPods as an assistive technology for autistic
adults and adolescents [25], [29], [9]. A few works [21], [20] in this field focus on
the use of a tablet as an assistive technology in the workplace. According to the
work presented in [20], "Reducing the need for personal supports among workers
with autism using an iPod touch as an assistive technology delayed randomised
control trial". According to the same study, workers among the 50 autistic par-
ticipants who were trained to use iPods in the beginning of their job required
significant fewer hours of job coaching support. However, the participants in
this study consisted of only high functioning adults with no intellectual, verbal
communication or severe sensitive impairment.

4.2 Eye sight

individuals with autism often suffer from light sensitivity regardless of whether
its source is natural or artificial. Sustained exposure to visual stimuli may cause
pain, headache and in worst cases meltdown. Concentration challenges is also re-
ported when exposed to fluorescent lighting or bright sunlight [6]. From a visual
perspective, computerised smartglasses are being developed as an assistive tech-
nology for daily activities for children and adults with autism spectrum disorder
(ASD) [36]. While smartglasses may be able to help with educational and be-
havioral needs, their usability and acceptability for children with ASD is largely
unknown. Even less it is known when considering the workplace environment.

4.3 Sound

When considering sound, remote-microphone (RM) technology is employed to facilitate self-hearing [30] and distance communication [39]. The individual and group data from the last study suggest that RM technology may improve auditory function in children with ASD. However, no studies have been performed regarding the workplace environment to the best of the authors' knowledge. To
complement this aspect, sensory headphones (sound blocking, active noise can-
celling (ANC), or noise reduction headphones) are also adopted. Even though
these devices are generally inexpensive, there are several drawbacks, such as feed-
back not available, no data shearing features, the possibility that individuals can
feel overwhelmed while wearing them.

4.4 Taste

Regarding the sense of taste, only a few studies can be found in the literature. In [4], olfactory and taste functioning in individuals with autism were considered to characterise chemosensory processing. In general, this aspect may be also relevant when considering the workplace of people with ASD during breaks or lunches.

4.5 Smell

When considering smell, a mechanistic link between olfaction and ASD is proven
in [35]. This aspect may be very relevant when considering specific workplaces,
such as food manufactures or chemical manufacturers.

4.6 Multi-sensor channels

The barriers to inclusion at the workplace for people with ASD may increase fur-
ther with changing environmental situations. Deviations in multi-sensor channels
may lead to increased stress. The intervention plans to instill positive behaviour
support (PBS) suggest that a customised environment can minimise the im-
pacts due to these variations. In this perspective, our research team previously
proposed a novel framework which leverages the information from multi-sensor
channels in a combined manner to customise the environment so that situa-
tional awareness (SA) can be improved [37]. The proposed framework allows for
monitoring the environment by combining the information from different sensor
channels including both personal sensors (i.e. on board of a mobile device) as
well as environmental sensors/actuators (i.e. embedded in smart-buildings). In
this preliminary work, a case study was considered through the development of
a prototype for a mobile application and by reporting results on a scale model
of a smart workplace with customisable environment.

4.7 Robotics technologies for interventions in an inclusive workplace

Robots have been shown to provoke proactive social behaviour in individuals with ASD, especially with children [18], [38], [15]. Robot therapy for autism has been explored as one of the first application domains in the field of socially assistive robotics (SAR), which aims at developing robots that assist people with special needs through social interactions [38]. Regarding multi-sensorial stimuli,
an interactive robotic framework that delivers emotional and social behaviours for multi-sensory therapy for children with autism spectrum disorders was presented in [5]. The framework comprises emotion-based robotic gestures and facial expressions, as well as vision and audio-based monitoring system for quantitative measurement of the interaction. Special aspects of interacting with children with autism with multi-sensory stimuli and the potentials for personalised therapies for social and behavioural learning were considered. However, research on the use of this technology by workers with ASD is still slight. This technology has great potential, especially when considering to combine it with the previously mentioned technologies.

# 5 Discussion

The most common existing assistive technologies for people with ASD in the workplace can mainly be divided into two groups. The first group include PDAs and is mostly used for the purpose of reducing the need of personal sport and being able to manage different tasks independently. PDAs are pocket-size, easily accessible and economical when compared to other solutions. There are numerous features and several apps [45] which can turn the device in to a personal assistive technology device based on their needs. However, the learning process of people with ASD when using them might be both time-consuming and costly for the employer. In addition, research about their affect for adolescents or adults in the workplace and in everyday life is limited [20].

On the other hand, the second group includes a few approaches and solutions to deal with environmental changing situation to improve productivity of individuals with autism at the workplace and in everyday life. One of the most promising approach that could turn the office workplace into a customised conductive workplace is the development of smart building or cities, but this is both complex and expensive. The other solutions, such as the sensory headphones, are more economical and easy to develop from a technical point of view. However, they are only based on one sense (the hearing sense), provide no feedback data, have no data sharing features and therefore cannot provide a conductive work environment for people with ASD.

# 6 Conclusion

In this work, an overview of the state of the art of technological solutions for assisting people with autism spectrum disorder (ASD) in the day-to-day work was presented by considering different sensor channels. Relevant key technologies and methods were presented by focusing both on the therapeutic perspective as well as on the technological viewpoint. Relevant design challenges were considered to identify the corresponding research directions in this increasingly important area. When considering the current solutions and works in the area, there is a remarkable gap of research and there is little evidence to suggest that all individuals with ASD have access to appropriate assistive technologies.
Assistive technology for people with ASD in the workplace and in everyday life is still at its infancy. However, there are strong results which can be used to build further upon from both a therapeutic perspective as well as on the technological viewpoint. One of the fundamental targets of this paper is to further increase efforts world-wide on realising the large variety of application possibilities offered by the current technology as a stepping-stone for new research and development within this field. This effort is also supported by our ongoing research [37].

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