# Organizations as Spaces for Caring: A Case of an Anti-trafficking Organization in India

Roscoe Conan d'Souza, Ignasi Marti

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► To cite this version:

Roscoe Conan d'Souza, Ignasi Marti. Organizations as Spaces for Caring: A Case of an Anti-trafficking Organization in India. Journal of Business Ethics, 2022, 177 (4), pp.829-842. 10.1007/s10551-022-05102-4. hal-04381311

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# Organizations as Spaces for Caring: A Case of an Anti-trafficking Organization in India

Roscoe Conan D'Souza<fnref n="1" />,<fnref n="3" /> · Ignasi Martí<fnref n="2" />,<fnref n="3" />

Received: 16 July 2020 / Accepted: 7 March 2022 / Published online: 24 March 2022
© The Author(s) 2022

## Abstract

Prior research has shown that human trafficking has multiple facets and is deeply enmeshed in societies around the world. Two central challenges for anti-trafficking organizations pertain to confronting systemic injustices and establishing caring organizations for survivors to start the process of healing and restoration. Analyzing the work of an anti-trafficking organization, International Sanctuary (ISanctuary) in Mumbai, we seek to elucidate how a space for caring for trafficking survivors is constructed in a largely non-egalitarian and unjust context. We contribute to discussions on how caring infrastructures are possibly developed so that they do not write off (pre)existing gendered and in-egalitarian social structures and how they shape individual biographies. We also highlight how the specific, situated context—defined by those very structures—shapes and influences the transformative potential of care interventions.

**Keywords** Ethic of care and ethics of justice · Sex human trafficking · Organized spaces for caring

> You think you are sinful and not
> worthy to fit in this society and
> think that this society won't accept
> who you are and they are always
> going to reject you or point fingers
> upon your character.
> 
> *Quote by a Participant at ISanctuary*

## Introduction

In recent years there has been a growing, albeit still limited, interest and awareness of the importance of building caring relationships and infrastructures (Care Collective, 2020; Elley-Brown & Pringle, 2021; Francis & Keegan, 2020).

Across diverse areas of management research, we see evidence of how the main insights of an ethic of care, rooted in feminist studies, offer a very distinctive angle to understand humans as relational beings (Gilligan, 1982; Held, 2006; Noddings, 1984; Tronto, 1993). An ethic of care perspective also brings a move away from understanding ethics as associated with the application of abstract and universal morals rules, turning attention to contexts and relationships instead. Such perspectives have been put to task to advance organizational scholarship on organized compassion and care (Lawrence & Maitlis, 2012; Liedtka, 1996) and caregiving organizations (Elley-Brown & Pringle, 2021; Molterer et al., 2020).

This research has, however, paid limited attention to examining how particular institutional contexts shape the way care is understood, lived, and enacted. This lack of attention is unwarranted because, as care ethicists have argued, it means writing off gender, race, caste, and class privilege (Narayan, 1997; Sircar & Dutta, 2011; Tronto, 2013) and how they shape subordinated and precarious lives (Butler, 2020). As the quote at the beginning suggests, some lives are made to feel as if they do not matter, exemplifying how human beings are often ostracized and how localized social conventions prevent people from flourishing. In such cases, caring may also not function in an egalitarian manner (Tronto, 1993). Focused efforts are thus needed to

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<footnote>Ignasi Martí
ignasi.marti@esade.edu</footnote>

<footnote>Roscoe Conan D'Souza
rcdsouza@jgu.edu.in</footnote>

<footnote n="1">¹ J.G.B.S., O.P. Jindal Global University, Sonipat-Narela Road, Sonipat 131001, India</footnote>

<footnote n="2">² Universitat Ramon Llull - ESADE Business School, Av. Torre Blanca, Sant Cugat, 08172 Barcelona, Spain</footnote>

<footnote n="3">³ Emlyon Business School, 23 Avenue Guy de Collongues, 69130 Ecully, France</footnote>
“change existing hierarchies of care” (Care Collective, 2020, p. 33) so as to nurture, on the one hand a sense of autonomy embedded and understood in a condition of interdependence (Butler et al., 2016; Fraser & Gordon, 1994), and, at the same time, to reduce the risks of domination that inhere in any care relationship. To explore the challenges and nature of this task, we focus on the case of anti-trafficking interventions in the context of India to address the question that guides our research: How is a space for caring constructed in a largely non-egalitarian and unjust context?

Drawing on an in-depth qualitative study, we focus our empirical efforts on the case of an anti-trafficking organization—International Sanctuary (ISanctuary) based in Mumbai. By offering a case study of an organization embedded in a hierarchical society split along lines of class, caste, and gender (Ambedkar, 2014; Kumar et al., 2021; Pandey & Varkkey, 2020), we reveal how an organization aiming to rehabilitate and restore victims of abuse, abandonment, and trafficking, addresses structural injustice by building caring infrastructures, through its daily operations, that encourage the healing, growth, and sense of autonomy of its members. We also highlight how the specific, situated context—defined by pre-existing gendered, non-egalitarian social structures—shapes and influences the transformative potential of those care interventions.

We present the article in three sections. We begin by specifying the theoretical underpinnings of the ethics of care and justice, providing a succinct review of the literature on institutional contexts and organized care. We then present the methods and findings of our study. We close with a discussion of the implications and intended contributions of our study.

# Conceptual Framework

## On an Ethic of Care and an Ethic of Justice

The notion of an ethic of care emerged in the early 1980s as scholars in different traditions explored the possibility of a distinctive morality grounded in women's experience (Lawrence & Maitlis, 2012, p. 643). Although today there is no single unified approach to the ethic of care, what the different writings share is a clear intent to turn attention to contexts and relationships as caring is knotted to specific circumstances. This sets writings on an ethic of care apart from other moral theories that instead, use abstract and universally applicable principles as the basis for moral decisions (Gilligan, 1982).

A feminist ethic of care starts from the position that the ability to give and receive adequate care is an ontological dimension of what it means to be human and it is, thus, fundamental to human wellbeing and flourishing. Through this

lens, care structures the practical, emotional, and affective everydayness of human life. Fisher and Tronto define care as “a species activity that includes everything that we do to maintain, continue, and repair our ‘world’ so that we can live in it as well as possible. That world includes our bodies, ourselves, and our environment, all of which we seek to interweave in a complex, life sustaining web” (Fisher & Tronto, 1990, p. 40). Such a complex definition indicates how care goes beyond taking an interest in someone, as it seeks to improve a specific situation. This is fundamental because along with privileging the mutual vulnerability and interdependence of human beings, an ethic of care demands a critical vision of how such interdependencies are enmeshed in relations of unequal power.

A key element in earlier developments on the feminist ethic of care was the distinction made by Gilligan (1982) between what she termed the “justice perspective” and the “care perspective,” understood as two different ways to understand moral problems. The former, Gilligan noted, was male-oriented and focused on universal moral principles. The latter pays more attention to people’s needs, “to how actual relations between people can be maintained and repaired and that values narrative and sensitivity to context in arriving at moral judgments” (Gilligan, 1982, quoted in Held, 2006, p. 28). Since early writings, vivid discussions have taken place between proponents of an ethic of care and an ethic of justice, often contrasting their core features, but also showing how both streams of ethics can complement each other and are even mutually interdependent.

In this article, we draw on Joan Tronto’s works (), who explicitly states that both approaches are moral allies. This is possible only by embracing the view of human beings as relational, interdependent, and vulnerable beings. This, in Tronto’s words, “belies the myth that we are always autonomous, and potentially equal, citizens” (Tronto, 1993, p. 135). Furthermore, it forces us to see how the appropriate forms of care in specific and situated contexts depend on the ongoing practices of a group of people and the types of social and political institutions in our societies (McCarthy & Moon, 2018). In other words, referring to an ethic of care and an ethic of justice as allies, demands us to take seriously the concrete realities of every relationship, the setting, and the situation as we are not separable from the role that institutional conditions play in our experience, how they define and shape our practices, and our daily lives.

## Care and Context

An increasingly visible stream of work by organizational theorists and business ethics scholars investigates the structures, practices, culture, leadership roles, or necessary skills for the creation and maintenance of spaces for caring (Dutton et al., 2006; Liedtka, 1996). An important tenet of this

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literature is that for care to be given in organizations, it is
necessary that the organization itself becomes a caregiving
system (Kahn, 2005). Emphasis is also put on developing
mechanisms through which people's vulnerability is shown
instead of concealing (Dutton et al., 2006). This is important
if the noticing of suffering and needs is not something that
occurs automatically, but is actively constructed (DeCelles
& Anteby, 2020). However, as Lawrence and Maitlis (2012)
point out, this work has largely ignored how individuals'
and collectives' problems are enmeshed in broader social
and political contexts. This is problematic as it fails to bring
social structures and institutional contexts under evaluation
(Young, 2000).

As contexts are not the same and are defined by unequal relations of gender, class, caste, and race, there is a need to study how care is always thought of and practiced in contexts where specific social norms, practices, and belief systems—be they visible or not (Mir & Zanoni, 2020)—produce and legitimize situated relations potentially characterized by institutional injustice, inequality, and violence. Thus, specific contexts define care as the work of those considered lesser than others. For instance, in Europe and North America “cleaning up” jobs and caring for the elderly are mostly held by women, people of color, and migrants (Mir & Zanoni, 2020; Sassen, 2014). In other societies, like the Indian sub-continent, systems of graded inequality shape lives in “sedimented ways” (Bapuji & Chrispal, 2020), where there is a shrinking of social and economic rights, the further down the caste hierarchy you are (Still, 2014; Thorat & Madheswaran, 2018). Thus, the suffering of the ‘lowest’ castes is greater than those higher than them on the caste hierarchy, wherein the ‘lowest’ castes are mostly “involved in cleaning and sanitation: removing dead carcasses, sweeping streets, cremating the dead, clearing sewers, cleaning toilets, and carrying human waste and disposing it off” (Bapuji & Chrispal, 2020). These instances reveal the ambivalence of care and how care contains very real possibilities for domination.

Relatedly, a second ubiquitous ambivalence concerning
care and power imbalances has to do with efforts to care
for the oppressed and marginalized—even the most well-
intentioned ones. For some, caring often ends up looking
more like domination, particularly when there is an unstated
assumption that those in need of care are less worthy or “do
not know any better.” For instance, in the context of our
study, some interventions by anti-trafficking organizations
tend to infantilize women, who are not granted agency or
capacity to make their own decisions (Ray, 2018; Sahoo,
2013). This requires us to be particularly attentive to the
different forms of inequality, injustice, and violence of a
specific context when care interventions are designed. Such
attentiveness is key to avoid what Barnes (2012) calls the
'dark side' of care, which can result in curtailing the needed

development of women’s desire for autonomy rooted in sup-
portive forms of interdependence. Otherwise, different forms
of manipulation or violence are likely to be found in spaces
where care is expected.

A varied set of conversations put center stage the build-
ing, nurturing, and protection of spaces where vulnerability
is seen as a mobilizing force and where those of no account
are counted (Biehl, 2013). Such spaces are seen as pivotal in
creating structured spaces to temporarily shield actors from
structured patterns of domination and destructive relations
producing belittlement. They are also seen as playing a very
important role in social inclusion and the transformation of
existing social orders (Kellogg, 2009; Reinecke, 2018). For
instance, Mair et al., (2012) describe how the Bangladeshi
non-governmental organization BRAC recognized the mobi-
lizing power of building spaces for debating, negotiating,
and resolving extant institutional arrangements that ostra-
cized women in rural areas. Incorporating the feminist poli-
tics’ view of human beings as interdependent and vulnerable
pushes, we believe, the study of such spaces for care forward
by cautioning against the two aforementioned risks associ-
ated with caring and, relatedly, inclusion. Thus, the research
question that guides our study is: How is a space for caring
constructed in a largely non-egalitarian and unjust context?

Research Design, Data, and Methods

Research Setting

To address our research question we focus on an informa-
tion-rich single case (Patton, 2015) of an anti-trafficking
organization in India, International Sanctuary (ISanctuary),
which works with girls and women exiting situations of
abuse and trafficking. Confronting trafficking in India, as
in many other contexts, is complicated due to the scarcity
of reliable data guiding prevention and rescue efforts and
inadequate state resources for rehabilitation of survivors
(Shah, 2004; Shih, 2015). India is a complex country set-
ting in which to analyze the work of creating a caring space
is in a context characterized by prevailing institutional con-
figurations, which act to produce multiple forms of neglect,
discrimination, physical violence, stigma, and traumatic
relationships. These arrangements have a disproportionate
impact on girls and women. Many face direct forms of dis-
crimination related to a patriarchal system that reinforces
norms that confer control of girls' life decisions, labor, and
income to men. This translates into decisions around being
forced to stop schooling, marriage without consent, or even
coerced sex-work (Seth, 2015). In addition, such discrimi-
nation is often compounded with caste-based forms of dis-
crimination. Many castes in India are constrained to carry
on ancestral occupations even if those are not what they
aspire to—such as bar dancing or intergenerational prostitution (Agrawal, 2020). Such structural factors coalesce to form the basis of girls’ relations of dependence and precarity (Kacker et al, 2011).

In addition, survivors also struggle with stigmatization, fear, and trauma stemming from past neglect, abuse, and their occupation (Crawford, 2010). Most victims of forced sex-work are not welcomed back in their family and close social circles after being rescued or fear returning due to accusations of dishonoring the family or community (Datta & Satija, 2020; Irudayam et al, 2011). This leads many to conceal their past, avoid discussing it or fictionalizing it. Others who cannot endure the stigma, often return to their former exploitative situations (Kempadoo et al., 2015; Patil, 2016). Rescued girls’ lives are further complicated by the difficulties of dealing with trauma and its hidden effects that often delays or prevents progress in seemingly routine tasks (Ray, 2018). Together, these factors form an institutional context of profoundly unequal, violent, and oppressive dependencies (Sahoo, 2013; Teltumbde, 2008), which makes it extremely difficult for rescued girls to even envision other forms of relationality and being. This makes India’s institutional arrangements a telling analytical case in which to explore the task of creating a caring space in a largely non-egalitarian and unjust context.

In such a context, ISanctuary was started in Mumbai in 2007 to enable women rescued by other anti-trafficking organizations from situations of abuse and trafficking, to heal and rebuild their lives. In 2019, it had revenues of over 900,000 US dollars from jewelry products under its brand, Purpose Jewelry, and currently has operations in five nations—India, Uganda, Mexico, Philippines, and the USA. For the purpose of this study, we focus on the Indian operations of ISanctuary where the organization has 8 staff members and between 16 and 25 participants in its full-time programs. Besides its in-house programs, it also partners with local anti-trafficking organizations and shelter homes in Mumbai to provide skills training for their members, while facilitating survivors’ efforts in rebuilding their identities and finding purpose despite the trauma and stigma they often face.

## Data Collection and Analysis

The data presented are drawn from multiple rounds of data collection and includes in-depth semi-structured interviews, non-participant observation, and organizational and archival documents. The data are part of a larger study of the anti-trafficking field in India and Nepal where the first author met with multiple anti-trafficking organizations while conducting a year-long ethnographic study of one of them. ISanctuary is one of the organizations encountered during field visits in Mumbai. In order to appreciate the processes associated

with their work, we employed methods of qualitative inquiry which allow us to get at “the inner experience of participants” (Corbin & Strauss, 2008, p. 12) and the manner by which they give meaning to their situations. At the end of our data collection, we also shared our findings with the organization’s management to get their feedback on our understanding of their practices. We conducted 24 semi-structured in-depth interviews (Spradley, 1979), including the co-founders, nearly all organization staff and 14 of the current 20 participants of the organization’s programs in Mumbai (Lofland et al, 2006). We stopped data collection when no new relevant information was being provided (Charmaz, 2008) and we felt that a sufficient amount of data had been collected to adequately build theory (Dey, 1999).

The participants came from backgrounds of abuse, abandonment, and trafficking. Some had been trafficked by their own families or close social circles. Their tenure with ISanctuary ranged from 6 months to 10 years and each interview lasted between 25 and 90 min in Hindi and English—languages the informants were most comfortable in. Keeping in mind the sensitive nature of the issue being studied and the vulnerability of informants (Von Benzon & Van Blerk, 2017), the interviewer was introduced to participants by staff and shared with informants details about the study while seeking their consent to participate. During the interviews, participants were also encouraged to ask questions, related or otherwise, and if requiring clarification, a staff member was available to help. All 24 interviews were recorded and transcribed and the same interviewer (the first coauthor) conducted all the interviews to reduce the likelihood of bias (Lincoln & Guba, 1985).

Over multiple trips to Mumbai, we engaged in several rounds of formal and informal discussions with other anti-trafficking organizations, researchers, and activists, thus verifying the information provided and finally both authors spent two weeks in India engaging with multiple stakeholders in the anti-trafficking field. This afforded a deeper understanding of the nuances and tensions of the anti-trafficking field in India and helped to focus our inquiry on the potential and challenges of caring interventions. Finally, throughout our study we collected various documents (promotional materials, presentations, financial reports, etc.) both internal to the organization as well as publicly available.

Data analysis was conducted in multiple stages, a process that allowed us to go back and forth between the data and the emerging theoretical arguments (Strauss & Corbin, 1998). This process of inference involves what Langley (1999) refers to as ‘inspiration,’ creating plausible connections between formal data, experience, and a priori theory (de Rond & Lok, 2016). The first author’s familiarity with Mumbai—having lived and worked there for several years—granted him insights and being “tuned into and being able to pick up on relevant issues, events, and happenings” (Corbin

<figure><img src="image_5.png" /></figure>
& Strauss, 2008, pp. 32–33) in both data collection and analysis while the second author’s relative distance allowed us to be aware of potential biases in our analysis. To minimize them, the co-authors discussed their interpretations to reach a consensus (Lincoln & Guba, 1985).

We began focusing on emergent issues pertaining to our research question with an inductive approach to coding the data. The first step involved the creation of provisional categories and first-order codes. The codes were largely built upon the vocabulary of our informants, which included, for instance, “celebrating together,” “serving the other,” and “learning to budget.” This produced a long list of codes that we re-grouped into first-order codes. The second step involved axial coding (Strauss & Corbin, 1998), wherein we compared first-order codes with one another to create second-order, theory-rich constructs and to provide an additional level of abstraction. These second-order themes, such as “(re)signifying relationships at work,” and “developing life skills & capabilities,” were informed by an ethic of care and recent work on institutional contexts and caste. The axial coding was done individually as well as jointly, by the research team, which met numerous times to develop the codes and assess their categorical fidelity. This served to refine the emerging theory. Finally, in the third step, we identified important dimensions from the sets of second-order constructs and analyzed how these constructs related to one another and to the literature on ethic of care. We consolidated these dimensions into two broad theoretical dimensions: “Transforming the involved elements of human life” and “Avoiding the re-creation of oppressive dependence relations.” The two theoretical dimensions resonated with the data and provided further analytic guidance to understand ISanctuary’s efforts to build a caring space for trafficked women in a largely non-egalitarian and unjust context. Throughout this process, we actively and continually called into question our emerging theoretical understanding by exposing it to further data analysis. Figure 1 offers a schematic overview of this progress, from our first-order codes, to the second-order constructs, and finally the derived theoretical dimensions.

# Findings

## Creation of a Space for Caring

Our research question asks how a space for caring is constructed in a largely non-egalitarian and unjust context. To answer it, our findings are structured around two key elements: (1) the practices employed to transform what Tronto (1993) calls the “involved elements of human life”; and (2) the practices adopted to avoid the re-creation of particular and oppressive dependencies while developing a sense of

autonomy. The first involves efforts to build deep and meaningful relationships that sustain human lives. These efforts are directed towards reorienting the types of relations girls have, from hierarchical and oppressive, to more horizontal and equal relationships. The second includes practices which enable the women and girls to develop a sense of autonomy which avoids both the idea that people are self-made and independent and the risk of creating new relations of dependence through caring.

## Transforming the Involved Elements of Human Life

Within the larger category of activities that ISanctuary employs to transform the involved elements of human life, our analysis uncovered three sets of practices which include healing work, performing interdependence and deconstructing injustice through mundane practices and (re)signifying relationships at work.

### Healing Work

Through various practices, ISanctuary emphasizes its commitment to its participants’ need to heal their lives despite the discrimination, stigma, or trauma they frequently encounter. ISanctuary’s ‘healing work’ includes counseling by professionals, mentoring by staff, and enabling trusting relationships between colleagues. The organization commits significant resources to meeting these needs, mindful that healing requires time, effort, and money. These costly practices, like hiring professional counselors, also complicate organizational processes by having to balance training, counseling, and jewelry production. However, prioritizing the emotional and psychological wellbeing of participants is seen as critical in facilitating their healing. As a participant explained:

> “I had never heard of counseling before...so when our counselor joined the organization, I used to talk to her a lot. Like, I got to understand many of my changes through her as well, like, what I am thinking, why I am thinking that, and what other changes I will need if I must grow positively...like what habits I should change...my way of talking...or how much should I disclose...” (Participant 1)

Thus, ‘healing work’ encourages participants’ personalities to flourish while embedded in a caring organization that patiently allows for learning through failure. Simultaneously, it entails an element of relationality, as ISanctuary seeks to develop and nurture participants’ confidence through human interdependencies, the acknowledgment of their own needs and the needs of others. Through professional counseling, training, and personal mentoring, ‘healing work’ enables participants to confront their fears and develop self-belief
<figure><img src="image_6.png" /><figcaption>**Fig. 1** Analytical coding process to induce theoretical dimensions</figcaption></figure>

to navigate society while learning to build balanced relationships with people, including their estranged families. As shared by a participant:

> "Firstly, I did not have any confidence in myself. It is said that only if you have confidence in yourself then can you have confidence in others. I totally lacked it. I did not have the faith that I could go ahead or grow in life. I used to find myself very dumb...but this organization has helped me a lot...the Fusion class helps us with our relationships, like how to create bonds between ourselves and others." (Participant 2)

Often treated as inferior to men by society or having experienced emotional or physical abuse or betrayal by men, some

participants struggle to relate to men in an assured manner. Staffed with both men and women who befriend and mentor the participants, ISanctuary provides space for them to address their fears regarding men and strangers and develop relational capabilities. As shared by another participant:

> "Sometimes the past is so bad...and has such a hold... that we are trapped in it so badly that we do not know how to break out of it. Here we get a lot of support in counselling. Some people have a lot of problems in sharing with men, in standing next to or even talking to them. But now we realize that we can talk to them, meet them, go out in public and that's a big thing for us. Initially we would wonder 'what if someone does

<figure><img src="image_7.png" /></figure>
something to us' but now we feel that we are confi-
dent...we can take care of ourselves and can fight for
ourselves. This is a big deal for us." (Participant 2)

For some participants, the rebuilding of trust was crucial to their healing. It required extended moments of being seen, known, and valued and feeling secure to try, fail, and learn—a process which cannot be hurried or forced. ISanctuary is thus, particularly attentive, to building a caring space where trust can develop relationally without fear of ridicule or judgment. As a participant so tellingly explained:

> "There is a kind of closeness and there is a kind of relationship which is very good...there is trust that they will correct us if we go wrong. Often there is that fear that people will laugh. But here that does not happen. Here people protect you. Nobody will laugh."
>
> (Participant 9)

Finally, participants indicated how providing time and patient support was crucial for their healing and organizational practices that did not rush their recovery but allowed for progression at their pace, drew many to work with ISanctuary. This contrasted starkly with the previous workplace experiences of impatience and indifference. As explained by a participant:

> "When I joined ISanctuary's office and started working, I had a lot of counselling and I met many different people and started talking to them. I got better...it happened slowly and took time. Gradually all the fears and insecurities in my life reduced- but it took a lot of time. They provided me with so many therapies and activities to help me overcome all my fears. It wasn't easy for them...they did not just take 1 or 2 classes but they took many sessions and gradually I got better... but it took a lot of time." (Participant 3)

Healing work thus involves a transformative process of repair and is a laborious journey with many possible routes aimed at supporting participants' social and emotional wellbeing.

Performing Interdependence and Deconstructing Injustice
Through Mundane Practices

The second category of practices emerging from our analysis highlights how ISanctuary, through routine and mundane practices, attempts to build interdependence and community while deconstructing unjust experiences. Where existing hierarchical social structures combine to produce unequal, oppressive, and often violent forms of dependence (Kacker et al, 2011; Seth, 2015), our analysis shows how mundane practices such as collective celebrations, sitting on the ground and sharing and eating food together, and

participating in each other's lives, begin to address such
forms of dependence and perform a more sophisticated
and egalitarian "sense of human interdependency" (Tronto,
1993, p. 101).

These practices encourage participants to accept and appreciate each other in a safe community where they feel seen and valued. Our epigraph at the beginning of this paper provides an illustration of the need for such a community for girls who think that people "are always going to reject you or point fingers upon your character." Most survivors struggle to return or maintain relations with family or communities from where they were trafficked, either due to fear of exposure and being stigmatized or the danger of being re-trafficked. Being cut-off from primary social relations, this deracination hinders the building of supportive and meaningful connections and impedes their healing. Hence, a pressing need confronting ISanctuary is the creation of community as a place to belong, be valued, and even celebrated. Small celebrations offer opportunities for new forms of understanding and interdependence to emerge. As one of the participants explained:

> "We do many activities where we meet in groups and we find ways to spend time with each other. I mean anything other than work. We are all girls, so we like to pamper ourselves...like we do nail art sometimes, may be art sometimes, etc. So we make groups and do some activity every month. We celebrate our birthdays together. Birthday celebrations are special moments for us, where we all get together. Then we spend a couple of hours just organizing the party." (Participant 5)

These celebrations are guided by organizational efforts to integrate care practices so participants feel valued and seen, while developing meaningful and transformative connections that counteract experiences of isolation, neglect, and prejudice. As expressed by another participant:

> "At these celebrations people get a chance to appreciate each other. For example, our colleagues are asked to speak about us, 'what did you see in the person during the past year, what did you like', so we use that time to appreciate each other, if someone is good at their work, that is communicated to them verbally. So, they feel that they are being noticed and what they are doing is valuable." (Participant 1)

This deliberate deconstruction of the uncaring past and demonstration of value and dignity is for many participants essential to their experience with ISanctuary. As was corroborated by another participant:

> "I remember it even today. I was just sitting in front like this. And they were saying good things about me...like she is very strong...I was in tears because
no one had ever said such positive things about me before. After coming to ISanctuary, this was the first time I was getting to hear such nice things about me...yes, this happens every time. Like there are many girls in ISanctuary... they are appreciated. And things are done so that they feel happy. They are made to feel special." (Participant 8)

Besides developing a sense of community at the work-place, ISanctuary encourages caring relations that take into consideration the participants' whole lives, both within and outside the organization and where the personal is not compartmentalized from the professional. To vis-ibly demonstrate belonging as well as equality and dignity, participation in meaningful events in the lives of the par-ticipants and staff is encouraged. As a staff member said:

"They invite us for their social celebrations and gatherings. We are happy and willingly participate in their social functions. It could be a birthday celebration of their child. It could be a marriage. It could be pre-marriage celebration like haldi or the rose thing. We are happy to participate. We make sure we are part of their lives...let our presence be known to them. That they are peers and our colleagues and not our 'beneficiaries'." (Staff Member 5)

Deconstruction of injustice is also fostered through mundane practices which visibly demonstrate the equality of all members irrespective of caste, class, or gender. A seemingly mundane practice of staff and participants sitting and eating food together contrasts radically with the hierarchical society observed and the inequality experienced outside. These internal practices contrast with the discrimination experienced outside ISanctuary, where girls are led to believe, that they are "not worthy to fit in this society." A participant discussed the unusual egalitarian treatment observed and experienced at ISanctuary:

"Yes, they treat everyone as equal. It is not that someone is higher or lower. But I have seen it, inequality, at certain times at certain places. Like I have seen it in the hostel, where I lived...like the staff of the hostel would sit separately to have food. And the girls sometimes, even if they want to sit together with the staff and eat, they are unable to...because they are staff...and we are students...I mean, sometimes I have experienced it as well. But in ISanctuary, the opposite happens...the staff members also sit together with the girls and eat...I like that a lot because there is no difference between us...everybody eats together....yes, you cannot see any one as high or low...even if he is a sir or boss...it is ok... here they are giving us an equal status, talking to us nicely. They do not act as if they are the boss and

they can do certain things and we cannot..." (Participant 8)

Sometimes the visible demonstration of equality involved staff washing their own and participant's dirty plates. As explained by a staff member:

"So we wash our own dishes after lunch and sometimes the girls cannot understand why I am washing my own plate or sometimes (Staff Member 3) will take our participant's dishes and wash their dishes and they are like 'no no no, let me wash it'." (Staff Member 1)

When understood in the context of caste and gender-based discrimination, where often 'upper castes' do not participate in 'lower caste' celebrations, nor share their food due to beliefs about purity and pollution and where in many parts of India, women still eat only after men have finished (Bapuji & Chrispal, 2020; Hathi et al., 2021), the mundane practices of celebrating and eating together, sharing each other's food or washing a participant's plate can be radically subversive to the existing order of graded inequality experienced by participants. ISanctuary's commitment to upending oppression and discrimination through visible demonstrations of equality is a foundational element of creating a caring space in order to transform its member's lives.

## (Re)signifying Relationships at Work

A third category of activities that emerged highlights how ISanctuary provides opportunities for participants to experience, through their work, other forms of egalitarian and just relationships. By emphasizing service to others as a core value while affirming the worth of every person, the organization enables participants to transform previous violent and oppressive relations of dependence from past injustices and experience new ways of being. As a staff member explained to us:

"So no matter what kind of person you are, you should be willing to serve. And people here are willing to serve. So leaders in this organization...serve each other...and they make sure that, we model it out for them. It's not like that I'm the boss so I can dictate or command...so you are a person of equal worth and value. When they see everyone is being respected equally, so their confidence automatically rises up. So they see, that it's not that if I'm from a particular caste, I'm being favored or not being favored. So they see everyone, including the staff members are treated the way the participants are treated." (Staff Member 5)

Organizational practices which encouraged service within and outside the organization were perceived as enabling participants to develop a sense of purpose and self-determination

<figure><img src="image_8.png" /></figure>
over their lives. Opportunities to contribute to those from similar backgrounds, enabled participants to actively counter injustice beyond their own lives and gave their work more meaning and purpose. As explained by a participant:

> "First of all it was my dream that I should do something for all those who have done so much for me and have supported me and helped me at Saint Catherine's (shelter home) and at ISanctuary. I want to do something in return for them. Like I just want to do something for them...I want to be useful. All those who have helped me during my childhood, I want to help them back in return by teaching them whatever skills I have. I would like to teach them stuff." (Participant 3)

The desire to serve through newly acquired skills was also expressed in efforts to help others while demonstrating the possibility of real change. These efforts enable the creation of reciprocal forms of connection and relationships beyond organizational boundaries. Another participant explained further:

> "There are lots of new girls who have come to the shelter home where I lived as a child. I go there on Sundays and sometimes on Saturdays too for an hour and I teach them how to dance and how to make jewelry and a little about computers. Whenever I have some free time, I go there to teach them stuff." (Participant 7)

Finally, ISanctuary responds to the loss of nurturing relationships by providing a caring work environment invested in participants' growth. Furnished with a close-knit community, many participants noted that other members were not just colleagues but more like family and friends they could rely upon for advice, guidance and help. Many participants reported that ISanctuary provided the critical guidance they often needed to develop as members of society. For instance, a participant explained:

> "When a person comes in here for the first time, then he needs a lot of this, being understood and patiently being explained about how things work. And telling them nicely when a person is going wrong somewhere...if you do it this way, then you will be on the right path. So there is need for guidance, that this path could be better for you. There are a lot of difficulties in life that we face and we often wonder whether a particular path is right or wrong for us. Because it is actually our parents who point us to the right path usually...here my parents are ISanctuary, from the time I joined ISanctuary, I have got support." (Participant 8)

Thus, timely guidance provided by staff and colleagues benefits participants who are just discovering the possibilities opening up in life and fosters a sense of being part of the organizational community.

## Avoiding the Re-creation of Oppressive Dependence Relations

The second set of practices which ISanctuary engaged in were directed towards enabling participants develop a sense of autonomy, while countering the potential dangers of re-creating oppressive relations of dependence—the ‘dark side’ of care (Barnes, 2012). We found three specific types of practices (second-order constructs) which we term as facilitating voice, developing life skills and capabilities, and providing meaningful work and opportunities to develop expertise.

## Facilitating Voice

Through various activities and practices, ISanctuary encourages participants to speak-up for themselves in society. Its various learning initiatives and confidence building practices such as public speaking or rights training, aim to develop participants’ knowledge and ability to demand equal rights in society. As an informant explained:

> "Now see... whoever comes to ISanctuary to work, the organization is also trying to educate all of them. How you can fight for your own rights...you should know your identity. You can't give in to all that people say because of pressure...you should set boundaries...you should know your rights. Because girls have to face so much of all of this..." (Participant 9)

For most survivors, having a say in their present and future is an experience many are unaccustomed to. In these practices, we also perceived arrangements that involved participants gradually developing decision-making and planning abilities. They indicated how acquiring such abilities was necessary for personal growth and fortifying their perceptions of their worth while simultaneously attaining a sense of effective agency without further dependency on ISanctuary.

For many participants, the opportunity to learn in a supportive environment meant the possibility of new beginnings in a society which had marginalized them. Belonging in an organization which considered and encouraged their dreams, furthered a sense of autonomy over their lives and signaled ISanctuary's determination to avoid infantilizing them. As put by a staff member:

> "It's very clear...the focus is on the woman, is on believing, maybe relearning some of the ideas about confidence and the ability in herself and her future... the focus is very much about, you can do this, this is what you can equip yourself to be able to do this. And you do have the ability...to pursue the career
you might want or pursue the education that you never finished..." (Staff Member 4)

Thus, being attentive to and honoring the ways in which the women will and desire to shape their own pathways away from their past enhances their sense of autonomy over their lives while allowing them to rely on the organization without becoming dependent on it for their future.

Furthermore, variation in participants' previous exposure to education and their differing learning abilities pushed ISanctuary to tailor the learning process to participants' needs rather than a one-size-fits-all approach. Their program allows for development at a pace suited to individual abilities and areas of interest. This benefits survivors dealing with trauma that hinders their learning (Seth, 2015). Making accommodations or creating exceptions when necessary, thus, facilitates the meeting of particular needs and aspirations. As explained by one of the participants:

> "They understood how I felt and thought. I spoke to people who were older than me, from the staff. They asked me which areas I wanted to grow in...and I was like 'Oh...are they asking me?' I said ... maybe I need to grow in these areas ...but I am not sure...I did not know, so they helped me in that." (Participant 6)

Thus, ISanctuary includes in its programs, participant's aspirations as well as their fears and limited self-perceptions, in order to disrupt the "life-cycle of gender-based violence" (Guha, 2018, p. 68) in their lives.

## Developing Life Skills and Capabilities

Another set of practices we uncovered corresponded to furthering participants' sense of autonomy by increasing their decision-making capabilities over their own lives. This includes payment of respectable wages, despite participants' working for half-days while learning during the other half. This practice countered the deprivation of self-determination and enabled the pursuit of personal goals, as shared by a staff member:

> "ISanctuary is very much about giving women a chance... I think it starts with building confidence, it starts with a belief in the future, a belief in themselves to be able to change their future and I think equipping them with finances and the ability to be employable because everything else that you do, if you don't have the money to be able to live, it's very hard to think about the future." (Staff Member 4)

Paying participants well while gradually building their capacity to earn a living was a crucial practice addressing previous economic deprivation and freed participants to consider the possibility of a different life. In doing so, their exit

options improved and they could start building alternatives to undesirable employment and reduce the risk of reverting back to forced sex-work. Another participant explained how ISanctuary enabled them to have more control over their lives by guiding them on goal setting and planning. In her words:

> "Yes, a lot of things that they are doing for (teaching) us...for girls...how to live independently...how to save...how to focus on your work and focus on your goal...work on what you want to become. It is not that if I want to become a doctor, I will become one just by sitting here. That does not happen. You have to study and you have to plan." (Participant 9)

Thus, through multiple trainings, discussions with mentors regarding aspirations and plans to achieve them as well as the provision of planning tools, the organization contributes to increasing participants' sense of autonomy and their anticipation of a better future.

Another practice of encouraging regular savings from their income and budgeting for expenses equipped participants with a safety net for the future. Participants shared that having savings and plans provided impetus to pursuing interests, cultivating skills and widening their horizons without becoming dependent on the organization. Often these, developing capacities had spillover effects and contributed to growth in their personal lives outside the organization. As explained by a participant:

> "At first I never thought that I would take a room on rent...that I would have to buy furniture and stuff... groceries and other things and have to live alone. Would I be able to manage living with other people or not, if I was sharing? I always felt that there was a lack of money...? But so many things have changed... and now it feels good to see that I am living on my own independently and making something of myself. I now trust myself that whatever will happen in the future will be good. And now I am able to save as well. Earlier, I never even knew the meaning of saving. Also budget making...I learnt all of this in ISanctuary." (Participant 5)

Thus, practical life skills and capabilities training provided by ISanctuary are extremely useful for the development of a sense of autonomy in participants' lives.

## Offering Meaningful Work and Expertise

The final set of practices uncovered involved enabling participants to find purpose in their work and facilitating the development of expertise. Opportunities for meaningful work were key to mitigating the powerlessness and lack of self-determination many participants experience. While

<figure><img src="image_9.png" /></figure>
drawn to ISanctuary by the possibility of earning and studying simultaneously, the provision of meaningful work and opportunities for self-determination, instead of low-quality or menial jobs offered elsewhere (Guha, 2018), encouraged participants to stay and grow with ISanctuary. Knowing their work mattered and having their names associated with beautiful pieces of jewelry being sold globally increased self-respect and belief in their abilities and potential. As put by a participant:

> "Yes at ISanctuary they have used my designs...I feel really happy and proud. That at least something that I made is going out and the world is seeing it and it is selling. I feel very happy. It feels good to hear, that the piece that I have made is being sold abroad. It feels very different." (Participant 5)

Making products to global standards and gaining expertise in their work contributed to building self-respect and a sense of achievement among the participants. Through the practice of making jewelry within a relational community setting, ISanctuary encourages an outward disposition among its participant that they have something of value to offer the society—through their skills and abilities and as a community. The craft of jewelry making utilizes their creative abilities and increases self-awareness regarding their ability to create beauty and value and perhaps even facilitate meaningful change. Jewelry making was not just about producing saleable jewelry or skills training, but also encouraged participants to view their lives as purposeful in bringing positive social change and countering the deprivation many others face. As explained by a staff member:

> "Our mission is to help them see their true value and their worth. We do it through the production of jewelry. However, we don't want them to be only jewelry producers. So our main goal is to help them to understand themselves, have self-awareness, understand their emotions, being able to process those things and also looking outward- How can- I am a part of a community- so how can I effect change while being part of this community?" (Staff Member 1)

Finally, participants shared about opportunities to grow in leadership, which was contrary to their previous work-experiences and demonstrated ISanctuary's commitment to their growth, irrespective of their background. Leadership roles challenged them to work with and bring together members of the organization and for those struggling with relational issues, pushed them to consider the needs of the group above their own. As a participant shared:

> "I have also learned leadership...like, if someone is not part of a group...like we have now... have some work in a group...how to manage the group? To listen to

> other members of the group also...to not just do what we think just because we are in a position of leadership. But to listen to everyone equally." (Participant 4)

Thus, through an array of practices, ISanctuary provides a caring space for survivors of trafficking and abuse to experience healing while countering past injustices and discrimination faced by them. The opportunity to serve others through their work and contribute to the welfare of similarly marginalized girls and women and the creation of a close-knit and supportive community to be a part of teaches participants inter-dependence and provides them with a sense of belonging and identity that was previously missing. The mundane practices of equality demonstrate to each participant that their lives are valuable and worthy of dignity and the financial security and opportunities for advancement counteract past injustices of denied opportunities and the powerlessness that survivors often experience. Finally, through the provision of meaningful work, the gradual building of their capacity to choose and plan their future and the development of leadership capacity, the participants gain a sense of autonomy and purpose in their lives without further dependence on the organization.

## Discussion

In this paper, we set out to examine how an organization attempts to meet the needs of victims of structural injustice, in a largely non-egalitarian context, through the development of a caring space. Our analysis of ISanctuary's activities and practices allows us to develop a grounded theory of how such an intervention is being undertaken as a tool for human betterment and flourishing through relationality, attentiveness, and interpersonal service, along with efforts to confront and disrupt hierarchical and discriminatory institutional systems (Kumar et al., 2021). Here, we elaborate on our analysis to articulate our contributions.

First, the study contributes to the growing scholarship on spaces for care and inclusion by empirically showing how the building and maintenance of such spaces requires the combination of different sets of practices intended to cultivate social relations in the direction of egalitarianism. Our study shows how ISanctuary, operating within a particular social world characterized by "unequal assignment of economic, education and civic rights" (Thorat & Madheswaran, 2018, p. 4), employs different practices to work together to nurture care, form compassionate relationships, and challenge the operation and reproduction of institutionalized forms of inequality (Chrispal et al., 2020; Reinecke, 2018). As such spaces offering care and compassion can sometimes veer towards abuse and degradation (Butler, 2020; Nussbaum, 2001), our findings, in line
with ethicists of care, highlight the need to intentionally align these practices with a care and justice perspective (Gilligan, 1982; Held, 2006; Tronto, 1993). These practices are intentional efforts designed to give opportunities to the women to start the process of healing emotionally while developing new, supportive, meaningful relationships while at work. While nurturing togetherness and community, the women simultaneously experience how their external experiences of unequal and unjust treatment can be internally suspended.

Importantly, such practices came together with other seemingly more mundane, everyday practices, such as eating and sharing each other's food and potlucks, celebrating together, and sitting on the ground together while discussing their day. As deeply entrenched forms of inequality are reproduced through the everyday activities of individuals and groups (Powell & Colyvas, 2008), these practices, our findings show, are of great importance and significance. Research has shown how mundane practices—like having lunch and patterns of sitting—often obscure the impact of larger long-term social forces (Bourgois & Schonberg, 2009). In the effort to “un-do” (Deutsch, 2007) and “dismantle” patterns of inequality, oppression, violence, and stigmatization (Lamont, 2018; McCarthy & Moon, 2018), our findings illustrate how the transformation of such everyday practices is a powerful tactic to building a caring environment that is perceived and lived as caring and just. Such mundane practices are, accordingly, a privileged locus for performing interdependence, so that people are “steadily sustained and transformed” (Butler, 2020, p. 200) through connections with others.

This echoes Tronto's fundamental insight that care is grounded “in the daily experiences and moral problems of real people in their everyday lives” (Tronto, 1993:79) and leads us to our second contribution. We extend current work on “caring infrastructures” (Care Collective, 2020) by highlighting how the specific, situated context shapes and influences the transformative potential of such infrastructures. A space for care offers a refuge that “suspends but does not extinguish” (McCarthy & Moon, 2018, p. 1173) a hostile world with entrenched and embodied forms of oppression. Our focus on trafficking in India highlights how relevant it is to consider the significant impact that elements such as (pre) existing gendered and in-egalitarian social structures, patterns of interpretation, and individual biographies have on care initiatives. These elements—among others—produce in people specific expectations of “the meaningful, the good, and normal” (de Rond & Lok, 2016, p. 1987), which are determined by the vicissitudes of the local context (Molterer et al, 2020). Our findings show how the building of a caring space is directed to address the “here and now” spectrum of the women’s everyday struggles with power inequalities and violence.

Accordingly, while care and justice are universal categories (Tronto, 1993), they are differently understood, lived, and enacted in various contexts. This cautions us against a one-size-fits-all approach to building “caring infrastructures,” as such approaches are not only risky, but also dangerous as they may potentially write off gender, race, class, and caste in caring (Care Collective, 2020). Attempts to normalize them run the risk of amplifying and reproducing rather than reducing and disrupting non-egalitarian manifestations of care. Our study in an “unusual”— although increasingly common—context where unequal relations are pervasive, adds to writing in organization studies and business ethics (Clegg et al., 2007; Lawrence & Maitlis, 2012; Molterer et al., 2020) by highlighting how care infrastructures are directly tied to the context where they are conceived and implemented. In our study, social norms, institutions, practices, and relationships severely shape women’s lives and limit their range of meaningful and possible options. This is, we know, by no means unique to trafficked women in India. We believe future research that further focuses on the role of the context is important to unpack the complexity and necessary diversity of care infrastructures better attuned to the local specificities and lived realities of people.

Our third contribution is to the specifics of the difficult task of creating a space for care without (re)producing oppressive dependency relations, what Barnes (2012) calls the dark side of care. Building spaces for care is a complex task with the ever-present risk of patronizing, infantilizing, and further victimizing the women (Ray, 2018; Shih, 2018). Our analysis thus identifies practices that serve to nurture the women's sense of autonomy and advance their understanding of their worth, while simultaneously work to reduce the risk of domination that inhere in any care relationship. This requires a sophisticated sense of human interdependence (Tronto, 1993) and a delicate equilibrium that respects “both desires for autonomy and the realities of human dependency” (Tronto, 2013, p. 32). As our findings show, the way to develop and nurture the desire and ability to act autonomously is to understand and act upon the oppressive effects of political, cultural, and social structures on women's lives, relationships, and opportunities. The efforts to build a space for care might stop somewhat short if not accompanied with practices that intentionally work to avoid the risk of (re)producing and fortifying existing hierarchies and paternalistic patterns of support. This highlights the need to align different interventions that serve to develop women's sense and desire for autonomy by improving their exit options and bargaining position—developing life skills and capabilities; their perception of self-worth—through meaningful work and expertise; their capacity to stand up to abuse and discrimination—facilitating voice. These interventions were important to gain a sense of strength and agency and served to produce images of worth and develop skills and

<figure><img src="image_10.png" /></figure>
capabilities that make possibilities for a different life real. A deeper focus on the delicate equilibrium between affirming—at the same time—both the desire for autonomy and the involved elements of human life can inform organizational scholars by refocusing attention on the conditions that enable a ‘thick’ and egalitarian model of the ethic of care in an organizational setting.

## Limitations and Conclusions

This study reports the activities undertaken by ISanctuary to create a space for caring for trafficking survivors in a largely non-egalitarian and unjust context. We do not intend to claim that our findings represent the only way in which this can be accomplished. In fact, we do not believe that there is only one way to do it. We are aware that the settings and local conditions exemplified in this case limit the generalizability and transferability of its findings, particularly to societies where institutions like the caste do not exist and to societies where what we call the *emporium of the law*, may grant inclusion more effectively. However, critical and feminist scholars have largely shown how a close examination of the position of the “poor, people of color, women, the disabled, the colonized, and other excluded groups” (Tronto, 2013, p. 143) reveals that their inclusion, even in societies considered more advanced or “modern,” is far from being an accomplished matter (Butler, 2020; Young, 2000). In fact, we do claim that bringing such contexts to our conversations is an important reminder of how many forms of dehumanizing, stigmatizing, belittling, dominating, and humiliating others are very present in today’s world while scholars seem to be “looking the other way to avoid uncomfortable truths” (Chrispal et al., 2020). Our analytical approach provides a useful lens for researchers studying a variety of phenomena where efforts are being made to, paraphrasing Fisher and Tronto (1990, p. 40), repair their ‘world’ so that all human beings, with no exception, can live in it as well as possible.

**Funding** Open Access funding provided thanks to the CRUE-CSIC agreement with Springer Nature.

## Declarations

**Conflict of interest** The authors declare that they have no conflict of interest.

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