Communication method and system

A method to provide technical information from a marine vessel to a remote location by means of a computer connected and logged in to a communication means of the marine vessel. The technical information concerns an equipment or system associated with, or installed on, the marine vessel. A communication session on the logged in computer is initiated. An address is selected from an address list of one or more technical specialists associated with the equipment. A message is sent to a remote address. A communication session on a remote computer system is initiated at the remote address with the logged in computer.

TECHNICAL FIELD

The present invention is concerned with a method and system for communication between a marine vessel and another location, which may be on land or on another vessel. In particular the invention is a method and system to communicate technical information between a marine vessel and a remote location.

BACKGROUND ART

Marine vessels are often located in locations that are not easy-to-reach. Marine vessels are often mobile and may travel to or operate in remote areas of the world. Failures in critical systems such as an engine breakdown or a fault in a positioning system can present serious risks, including risk of fatalities to personnel and damage to the environment. Reliability of systems on a marine vessel are of critical importance. At the same time, offshore and marine industries face a demand from owners and customers to maintain operations at a low cost.

On-board equipment and systems on marine vessels are becoming increasingly complex. Diverse and sophisticated systems are commonly found onboard ships and may include systems such as electrical power management systems, process automation equipment, ventilation equipment, positioning systems, dynamic positioning and position mooring, propulsion control systems, and the like. Maintenance personnel on board normally do not have the competence to diagnose or fix problems related to every system in which a problem may occur. An on-board person may even have difficulties identifying which components need to be replaced and then obtaining spare parts efficiently. In such situations case delays and high costs are involved, especially when technical experts have to travel long distances to reach a marine vessel.

Marine vessels and ships may be equipped with control systems to control various equipment and systems on board which are not unlike industrial control and process control systems used in general manufacturing and other industries. Such control systems advantageously comprise or are in some way linked to maintenance systems to organise, schedule, carry out diagnoses etc. for maintenance of equipment or systems.

A software architecture that is used in an industrial control system manufactured by ABB is described in part by WO00102953 entitled “Method of integrating an application in a computerized system”. WO00102953 discloses a method for integration of many and various types of applications in a computerized system. This method is based on a concept where real world objects are represented as “composite objects”. Different facets of a real world object, such as its physical location, the current stage in a process, a control function, an operator interaction, a simulation model, some documentation about the object, etc., are each described as different aspects of the composite object. A composite object is a container for one or more such aspects. Thus, a composite object is not an object in the traditional meaning of object-oriented systems, but rather a container of references to such traditional objects, which implement the different aspects. Each aspect or group of aspects may be implemented by an independent software application, which provides its functionality through a set of interfaces that are accessible through the composite object. Another software application can thus query a composite object for a function associated with one of its aspects, and as a result obtain through the composite object a reference to the interface that implements the function. Industrial control systems generally comprise, include or are in some way linked to maintenance systems to organise, schedule, diagnosis etc. maintenance of equipment or systems controlled by the control system.

Ordinary computer systems and networked computers are often provided with technical support for application problems, network problems and so on by means of remotely located technical support specialists. Typically a remotely located Help Desk specialist may be contacted by phone, e-mail, intranet or the Internet etc. to assist with a problem of a computerised system. Certain software applications familiar to those skilled in the art of Local Area Networks (LANs) are readily available so that a technical specialist at a remotely located Help Desk may look at a display running on the problematic computer system and input selections or commands as though the specialist were present in person. However, such specialists are only able to assist with computer program or operating system/network operating system i.e. “computer system” problems related to the operations of a specific LAN.

Maintenance personnel on board a marine vessel may use a control system to monitor, control, regulate equipment and or systems installed on, or associated with, the marine vessel. Such a system may contain extensive technical information about the equipment and systems onboard. However, it is difficult to collect information relevant to each configuration of possible onboard equipment, and for all technical eventualities. It is also difficult to keep such complex technical information up to date.

SUMMARY OF THE INVENTION

The aim of the present invention is to solve one or more of the above problems. This and other aims are realised by a method, a system, and a computer program product.

It is an aim of the invention to provide a method and system to provide communication between a user onboard a marine vessel and one or more specialists associated with the equipment.

According to an embodiment of the invention, a system is provided for providing a virtual meeting between a user onboard a marine vessel and a supplier's consultant, in which the system comprises an operator workstation, communication means and at least one server software providing a virtual meeting service.

According to another aspect of the invention an interface is provided for communication of technical information between a marine vessel and a remote location.

In another aspect of the invention a computer data signal is provided for communication of technical information between a marine vessel and a remote location.

The principal advantage of the inventive method is that a user such as a maintenance person onboard a marine vessel may show or provide technical information present onboard the vessel to a technical specialist who may be remotely located. In this way virtually instant access to a technical specialist for a given equipment or system may be provided, despite the fact that the marine vessel and the technical specialist may be thousands of kilometers apart. In particular a virtual meeting may be provided in which the set-up of the meeting is carried out by one click on a graphical or textual display of an operator workstation, so that the user can have virtual meeting with a consultant or other technical specialist associated with an equipment supplier or other specialist having technical expertise related to an equipment or system, e.g. a systems integrator. The user or maintenance person does not need to be specialist of each or every equipment or equipment system associated with or installed on the vessel.

Another advantage is the ease of use of the invention in that the user very easily makes contact with the appropriate technical expert without needing special training in communication technologies. In advantageous embodiments of the invention an Asset Optimisation server is included, making all technical information about items of equipment or systems accessible to the participants in the virtual meeting, simply and immediately.

Another advantage of the invention is that many facets of the invention may be implemented using commercially available products and services. The communication elements especially may be carried out using services and products commercially available in the majority of countries and regions of the world. This includes the use of existing satellite communications, and of Internet technologies, such as TCP/IP protocol communications via the Internet, protocol communications that build on top of TCP/IP protocol, or intranets, which enables the real time communication method and system to be implemented economically, using low cost and readily available hardware and software technology.

DESCRIPTION OF THE PREFERRED EMBODIMENTS

FIG. 1shows an overview of a system and method according to the invention. A marine vessel1010is shown equipped with a wireless antenna1014, and a communication satellite1013, a ground receiver1011of a satellite communication system, and a location1012where one or more technical specialists may be located.FIG. 2shows the system and method according toFIG. 1in which a land based wireless communication system2011, for example a telephone system such as GSM, is used to enable communications between the marine vessel and land or another location.

FIG. 3shows a Remote Monitoring and Control Server (RMC)3001which may be present onboard the marine vessel1010FIGS. 1,2. The RMC server is connected, in this example, to two devices3002a,3002bthat may be controllers, such as process controllers in a distributed control system. A plurality of other devices3003a-3003hare shown also connected to the controllers3002a,3002b.Such equipment or systems onboard the marine vessel may include, and are not limited to, motors, generators, propulsion units, valves, pumps or field devices and I/O equipment connected to the motors, field devices etc. Propulsion units, which may be of the type known as Azipods (TM) (azimuth podded propulsion units), are directionally variable thrust units used to position, maintain or dynamically maintain a position and attitude of a marine vessel at sea, for example, while manoeuvring the marine vessel relative to an offshore oil drilling installation. The devices3003a-3003hare connected to the controllers via a bus or network such as a fieldbus.

In a first embodiment the invention may be practiced in an exemplary form by means of any computer on or near the marine vessel which is logged in, or otherwise suitably connected, to a means for wireless communication from the marine vessel to land or another location. A user onboard the marine vessel may require technical information from a technical specialist to assist him or her with a particular equipment or service. To obtain more technical information for an equipment or system a user can, by using the method and system of the invention, contact a technical support specialist. Thus a user, who may be any operator, technician, maintenance person or other authorised person on the marine vessel1010logs in to a computer connected to a communications means on-board the vessel. The user then starts a communication session, preferably with a single action such as single click of a button on a computer mouse. In the simplest embodiment of the invention the user selects an address for one or more technical specialists from a list of technical specialists maintained in respect of the various equipment and systems on board. The communication session with a predetermined technical specialist at a remote location1012, is established by means of an instant messaging or conferencing software application. An instance of the instant messaging/conferencing software runs on the logged in computer. The instant messaging/conferencing software starts a communication between the logged in computer on board the marine vessel1010and a computer system of the predetermined technical specialist at a remote location such as1012. The technical specialist can, by this means, obtain a copy of any Graphical User Interface (GUI) that is running on the logged in computer. By this means the technical specialist can receive and monitor technical information in real time from the marine vessel and, amongst other actions, advise the user accordingly.

Such a user on the marine vessel may require assistance in order to carry out a technical action including any of:monitor an onboard equipment or system,inspect a maintenance or event log for an equipment or system,produce a maintenance report generally,produce a general operations report,produce a maintenance report about a specific equipment or system,analyse a report for an equipment or system,analyse a report on a specific event or alarm,produce a report on a specific event or alarm,perform a diagnostic action for an equipment or system,order service or spare parts,perform a corrective action for an equipment or system.

The user may use other computer program application software as well as, or in addition to, functions in the logged on computer, or RMC server, or any onboard control program. The user may use applications such as Excel (Trade Mark) for calculations and analysis based on technical information or maintenance issues; a Computer Aided Design (CAD) program such as AutoCad (Trade Mark) to display drawings of an equipment or system, schematics for a wiring layout etc; and/or a scheduling program for operations of equipment or maintenance schedules for the equipment, and so on.

The method according to the invention is based on solving the problem that a user may require technical information from a technical specialist to assist him or her with a particular equipment or service. To obtain more technical information for an equipment or system a user can, by using the method and system of the invention, contact a technical support specialist, as described above.

FIG. 15shows a flowchart for a method according to a preferred embodiment of the invention. Any of the steps and options of this method may be displayed on a computer screen on the marine vessel to carry out steps of the method in a manual or semi-automatic manner. This method begins at Start1581with a display on a computer connected to a communications means and which may or may not be connected to a maintenance system, and/or a RMC server. As shown in the flowchart a user then:selects an equipment and/or a system1582;selects an option to obtain further information1583;Yes,1584, select1585further technical information from a specialist, select1587contact a remote technical specialist;Connected1588to a remote technical specialist;Result=No, noting that under a first use of the method, there is no existing connection to a remote technical specialist;Input address manually?1593Noting that this may only be shown on screen if no contact address can be automatically derived in1595. Thus, when a first time a contact address is to be provided, it may be predetermined that nothing is displayed on user screen in step1593;1594Result=No;1595get Contact address: This address can be complex. For example, it may contain an IP number, protocol specifications, user name, password, name of virtual meeting room.1598attempt connect;step1588Result=Yes1589;Automatic setup1590of communication session;Ongoing communication session1591.

At step1595the contact address may be derived in several possible ways:in the simplest form, there is an ordered list of contact addresses;the contact address may be derived depending on vessel geographical position;the contact address may be derived depending on vessel current time zone and/or time of day, and/or day of week;the contact address may be derived depending on what TYPE of equipment/system was selected in a step such as1582;the contact address may be derived depending on what type or selection of equipment/system was selected in a step such as1582from, for example, any of3002a-b,3003a-hetc.;the contact address may be derived depending on a previously agreed service level contract entities such as between a) an entity representing a party with an interest in operations on board marine vessel1010with the right to sign contracts on behalf of1010and b) an entity representing in some way a set of remotely located technical specialists. The number of remotely located technical specialists may be any number up to thousands of such specialists.

In practice any address list will be handled such that the system attempts to reach the addresses in a predetermined order or priority. Thus, if the first address found that satisfies the priority order does not work, the second is address is tried and so on.

The user logged in to a computer makes a selection from a diagram, table, menu or other representation of the equipment or system in question. This may be done, for example, by pointing with a computer mouse connected to a computer of the computer system and/or left or right-clicking a button on the computer mouse. Alternatively other selection means such as by touching a touch-screen display of the given equipment or entering any kind of command via input means such as a computer keyboard, or a microphone.

The user makes a selection from a diagram, table, menu or other representation displayed and, with a single action, such as by one click of a computer mouse, the user opens a communication session with one or more remote technical specialists and by so doing begins remote monitoring of the marine vessel by means of the immediate messaging/conferencing software. The technical specialist is located most often on land, such as at an equipment suppliers factory as schematically depicted1012inFIG. 1. The technical specialist may also be virtually located at a supplier premises by means of data links, communications links and so on to even thought the specialist is at another physical place. In other cases the technical specialist may alternatively be on board another marine vessel, or any other vehicle equipped with suitable communications means, or even in another location of the same vessel.

Communication from the marine vessel to land may be carried out using services provided by a satellite communication system, as depicted inFIG. 1, such as Inmarsat or other satellite means, or by means of a substantially land-based radio telephone or mobile telephone communications network with wireless capability in the area where the marine vessel happens to be located at that time, including systems such as GSM, UMTS, or similar as indicated inFIG. 2.FIG. 9illustrates how an RMC3001may be connected via a LAN9024using for example Ethernet, via a firewall9025and may communicate via a satellite transceiver9026and satellites such as1013,FIG. 1. Once the signals have been communicated to land, by satellite ground station1011or a land-based2011transceiving station for communication signals going to/from the marine vessel, then onward transmission may be accomplished by, for example, telephone company links to, for example, the Internet, or to private or commercial networks or intranets. By means of such data networks, the signals making up the communication between the marine vessel and a remote specialist are transmitted to the address specified in the transmission from the marine vessel via, for example the Internet, to a remote location2. At the remote location the one or more technical specialists are either located and logged in or else they have access to a computer there by means of that the specialist is logged in or otherwise virtually present but physically located at another place or, for example, are in a vehicle.

When the communication session is thus established between the marine vessel1and technical specialist at a remote location2immediate messaging and/or conferencing may take place. The user may thus:share a computer program application or operating system display, that is, select an action in the communication software to cause a copy of a Graphical User Interface (GUI) of any application running on the user's logged-in computer, RMC server or other control system computer to be displayed on a display of a computer system at the remote location of the technical specialist,communicate with the technical specialist in real time by, for example typing in messages on a computer keyboard; or the user may:share an and thus see a GUI of an application running on the technical specialist's remote system;operate a shared computer program running on the technical specialist's computer system.

The technical specialist may:see or otherwise access a computer display of user-originated technical information or other reports, events, alarms relating to the equipment in question and send technical information to the user via:instant messaging by means of the communication session described above, such as by typing on a keyboard,inputting information or making changes in a GUI of a computer program application running on the user's computer or on the RMC system3001,inputting information or making changes that the specialist makes in a computer program application that can access the equipment or system in question, such as one or more of3002a-b,3003a-h,ofFIG. 3, via the RMC or an onboard control system.

The technical specialist can then provide technical information to explain a condition of the equipment or system on the marine vessel, propose a diagnostic routine, propose a maintenance routine, a service or repair measure and so on to the user. The technical specialist may also carry out certain of the routine measures or operations normally carried out using the equipment or system in question.

The technical specialist may naturally speak on a telephone at the same time, or participate in a video link. The video link may or may not be included in the communication session software that sets up the instant messaging and or conferencing. The telephone link may or may not be included in the communication session software that sets up the instant messaging and or conferencing. It should be noted that one or more technical specialists may participate in a communication session. The one or more technical specialists may also be physically located in different places and still participate in a virtual meeting and/or share information such as a GUI from the marine vessel.

The technical specialist can also in addition prepare further technical information, projections or cost analyses for different operating modes, and/or maintenance measures or service actions and communicate them to the user on the marine vessel at a later time. In this aspect of the invention the technical expert provides expert knowledge to assist the user to determine the most economic method for operating and/or maintaining equipment on the marine vessel.

The invention may be applied to equipment or systems installed on the marine vessel such as the examples given, eg3003a-h.The invention may also be applied to equipment otherwise associated with the marine vessel but not actually installed on the vessel. Thus an equipment or system of interest may be drilling equipment that the marine vessel is positioned in the vicinity of, such as equipment in a barge or other marine vessel nearby, or even equipment that is underwater or on the seabed and in the vicinity of the vessel. It should also be noted that the user may be any authorised person in the close vicinity of the marine vessel. This may include, for example, a diver inspecting the hull of the ship from outside, a person inspecting oil drill or other oil extraction equipment attached to the vessel.

The communication link from marine vessel1010to a remote location1012,4012via a satellite receiver on land may be advantageously and economically carried out by means of commercially available satellite services such as any of Inmarsat, Inmarsat B, VSAT, QSAT, NORSAT. In North America similar geo-stationary satellite systems such as L-band or Leo satellite systems may be used. Communications on or near land may alternatively be carried out by means of for example cellular mobile radio systems such as American Mobile Phone System (AMPS), Nordic Mobile Telephone (NMT) and Total Access Communication System (TACS), digital cellular systems such as Code Division Multiple Access (CDMA) based systems and Time Division Multiple Access (TDMA) based systems (D-AMPS, GSM, PDC, etc.), packet-switched services on cellular systems such as Cellular Digital Packet Data (CDPD), General Packet Radio Service (GPRS) and Enhanced Data rate for GSM Evolution (EDGE), third generation cellular systems such as CDMA2000, Wideband CDMA (wCDMA) and IMT 2000, and so on.

A satellite based telephone system such as Iridium LLC (Trade Mark), Inmarsat (Trade Mark), Inmarsat I-4, ICO Teledesic and ICO Global Communications, and Loral Space & Communication's system Globalstar (Trade Mark) may also be used for communications from and to the marine vessel). Satellite provided phone systems offering 3G type services such as Broadband Global Area Network provided by Inmarsat are yet another communication means.

The conferencing software may be any software that supports immediate messaging or conferencing that enables sharing a display or application on one computer such that it is displayed on a remote computer. Among commercially available products are AOL Instant Messenger available from America Online, Inc., MSN Messenger or Netmeeting available from Microsoft, and Sametime from Lotus/IBM. It may be particularly advantageous to use Sametime in certain situations. One such example may be address books used and maintained by other computer software in the same organisation which may be shared by Sametime. In addition, Sametime also handles many-to-many communications in a way that is suitable for low bandwidth communications channels, enabling a plurality of technical specialists to share, inform and remotely monitor in the same meeting. This differentiates Sametime from certain other softwares, which may not transfer information so fast as Sametime when working over a low bandwidth communications channel with a plurality of technical specialists connected.

FIG. 11shows a Remote Monitoring and Control Server (RMC)3001onboard the marine vessel1010, and a user1060of the RMC system. A communication path1141is shown to a remote computer system1151at the remote location1012. In this embodiment the logged in computer is comprised in some way as, or connected to, the Remote Monitoring and Control Server (RMC)3001. The logical communication path1141is established by the instant messaging/conferencing software between the RMC of the marine vessel and a computer system1151of a technical specialist1171at the remote location1012(1012is also shown inFIGS. 1,2) is invoked (step1590inFIG. 15), unless it is determined to already be existing (step1588inFIG. 15). The communication path1141is partly enabled by the link shown inFIG. 1from satellite1013to ground station1011. Path1141may alternatively or in part be enabled by the landbased2011wireless link ofFIG. 2. Remote computer system1151has the ability to display whole or parts of the display of the RMC server3001. Optionally, it can also show or communicate other information, such as audio and video sent from1010.

FIG. 6shows a datalogger server6005connected to the RMC server and to devices such as controllers3002a,3002b,and a plurality of other equipment and systems3003a-3003h.Datalogger server6005logs information such as events and alarms for equipment and engineering systems onboard the marine vessel. Data may for example be recorded on demand by user, in batches during different time intervals, real time during pre-programmed intervals or collected on another basis.FIG. 9is a schematic diagram of the RMC server3001showing a set of equipment-related information9020relevant to one or more equipment or systems, an Asset Optimisation server9021, and two examples of data interfaces. The first interface is an OPC server or other system interface9022, and the second another and non-OPC protocol server or other system9023. OPC refers to the standard known as OLE for Process Control where OLE refers to Object Linking and Embedding. A type of LAN communication9024, a firewall9025and satellite communication transceiver9026are shown. The communication function of satellite transceiver9026may be carried out by any other wireless transceiver means.

The collected data is made available by the datalogger interface9022alternatively9023to the RMC3001. The data may also be made available to additional systems such as a Maintenance System (not shown). Such a Maintenance System may typically be used to present, report, analyze etc. collected data for monitoring, condition based maintenance, scheduling maintenance or repairs etc.

In another preferred embodiment the user logs in to a computer comprised as or connected in some way to the Remote Monitoring and Control Server (RMC)3001connected to a communications means such as9026on-board the vessel1010. The user navigates in a program running on the logged in computer or via the RMC to a display showing information and/or one or more graphic or textual representations or schematics of an onboard equipment or system. For example, a display may show a representation of a positioning system, causing controllers such as3002aand3002bcontrolling one or more Azipod units to be displayed. It will be remembered that event and alarm information for equipment on the marine vessel, such as the positioning system equipment, is recorded by the Datalogger6005.

Referring toFIG. 9. The information from the datalogger6005is available to the Asset Optimization server9021(as well as any possible Maintenance System). By means of the interfaces9022,9023and the datalogger6005the Asset Optimization server may access data such as event and alarm data stored in respect of an equipment or system which in the non-limiting examples shown inFIGS. 3-8may be positioning system equipment. The Asset Optimization server9021can include tools to analyse the stored data and provide reports for maintenance, condition based maintenance and projections based on such data and reports.

Referring toFIG. 15, as described, the user makes a selection1582from a diagram, table, menu or other representation displayed by the logged-in computer, the RMC server or a control system to select the equipment or system in question. The onboard control system then presents options to the user related to the equipment or system, which includes an option for obtaining more technical information related to the selected equipment, as described. By means of what is typically a graphical software object representing the equipment or system on the display, the RMC server3001then may automatically retrieve the contact address for the technical specialist associated with the selected equipment or system in question. This is enabled within the RMC server by means of that the graphical software object making up the on-screen representation has further information associated with it as a consequence of that the graphical software object represents a given equipment or system.

FIG. 12shows an advantageous embodiment in which a server1242is positioned relative to the remote location1012. The server1242is a computer system capable of providing a virtual meeting room. The virtual meeting room may include one or more of the following capabilities, but is not restricted to only those: Complete or partial screen sharing, audio, video, shared whiteboard, chat functionality, recording of communication session. The virtual meeting room is preferably implemented as a Sametime server, and may alternatively be a server supporting other instant messaging/conferencing software means including any of the examples cited above.

FIG. 13shows another embodiment of the invention wherein a second virtual meeting room server1340is located on the marine vessel1010. It has the advantage of minimizing the amount of traffic on communications path1141when there are one or more instances of a remote terminal such as1355onboard the marine vessel1010.

FIG. 14illustrates another aspect of the invention. In the embodiment shown, a third virtual meeting room server1242is shown associated with a second remote location1412. Communication sessions involving both locations1012,1412are facilitated using a communication path1444. The purpose is to balance a load between1242and1442when there are many users, and/or possibly where the communication means are expensive between1412and1242, and/or between1454and1151.

In a further advantageous and best use of the invention, a control system including at least an Aspect Integrator Platform supplied by ABB is used to carry out the role of Asset Optimization server9021,FIG. 9. In such a control system or platform, each software object in the computer program is a most likely a composite object as defined in WO00102953, and information about each data item that is associated with a certain composite object is provided by an aspect of that composite object. For example a contact address or a set of contact addresses, optionally combined with password/user-names, for a technical specialist for a particular equipment or system may be provided by means of a reference held by an aspect of a software object representing the equipment or system on a display of such a control system.

FIG. 10shows schematically some of the possible information types that may be comprised as Aspects of the equipment or system, as indicated inFIG. 9.

The Asset Optimization functionality is best implemented as one or more Aspect Systems on the Aspect Integrator Platform (AIP) provided by ABB. The datalogging function of datalogger6005(FIG. 6) may be combined with the Asset Optimization function9021(FIG. 9) to provide one or several computer systems that may have the ability to:a) collect (or receive) ship information,b) store,c) analyse the data,d) present data to on-board personnel,e) be used to invoke remote monitoring,f) used to carry out possible control actions by a remote user.

In carrying out the method of the invention different forms of communication, including wireless communication may be used. One or more of the communications may consist in part of a data communication signal. The data communication signal in part of a data transmission between the marine vessel and another location may be embodied in any data format, dependent in part on whether the data communication signal is encrypted and in what way.

The communications from and to the marine vessel may advantageously be encrypted to maintain privacy and to minimize the possibility of unauthorised access to data communication systems of the marine vessel. The data signals making up the communications may be encrypted in some way. Examples of such encryption, without being limited to such examples, are encryption of:a first protocol that is used to convey the signal,TCP packets,IP packets,a carrier protocol that is used to carry higher level protocols such as TCP and IP. Another example is a physical means for making a signal harder to trace and recover, for example, using a jump frequency or frequency-hopping approach for TCP or IP or any protocol carrying TCP or IP.

Approaches to such encryption may include, without being limited to, examples such as:IPsec (IP Security),Jump frequency/frequency hopping systems for links from vessel to another point such as land-based station or satellite,encryption present in Sametime or a product provided with it,encryption built in to other instant messaging/conferencing software such as Citrix MetaFrame (TM) Tarantella (TM) Symantec pcAnywhere (TM), VPN (Virtual Private Network) based solutions,encryption built into satellite communication protocols,encryption available under telephone standards such as, AMPS, NMT, TACS, CDMA or TDMA based systems, D AMPS, GSM, PDC, CDPD, GPRS, EDGE, CDMA2000, wCDMA, IMT2000 and satellite phone services Iridium LLC (Trade Mark), Inmarsat (Trade Mark), Inmarsat I-4, ICO Teledesic and ICO Global Communications, Globalstar,SSL (Secure Socket Layers).

A computer program product comprising the computer program code and/or software elements for carrying out steps of a method according to the invention may be stored, at least in part, on different mediums that are computer readable. Archive copies may be stored on standard magnetic disks, hard drives, data storage devices in data servers, web servers or as CD or DVD disks, or on magnetic tape. The different parts of this computer program product may, for example at different times, be stored in any of; a volatile Random Access memory (RAM) of a computer or processor, a hard drive, an optical or magneto-optical drive, or in a type of non-volatile memory such as a ROM, PROM, or EPROM device. The computer program product may also be arranged in part as an embedded system in a device. The computer program product may also be arranged in part as a distributed application capable of running on several different computers or computer systems at more or less the same time.

It is also noted that while the above describes exemplifying embodiments of the invention, there are several variations and modifications which may be made to the disclosed solution without departing from the scope of the present invention as defined in the appended claims. As an example, instead of OPC, some other well-known interface for access to real-time data, historical data, and alarm and event data, or any subset thereof, may be used.