Method and system for tracking fraudulent activity

A method and system for tracking potentially fraudulent activities associated with one or more web sites is disclosed. The system includes a fraud tracking server connected to a fraud tracking database. The fraud tracking server includes a communications module to facilitate the exchange of data between the server and multiple client devices. The fraud tracking server receives data from one or more client devices that identifies a potential spoof site. The fraud tracking server also includes control logic to generate a spoof site tracking record in the fraud tracking database. The spoof site tracking record includes the data identifying the potential spoof site. After the spoof site tracking record has been created, the fraud tracking server notifies an administrator of the potential spoof site by communicating the data received and stored in the fraud tracking database to an administrator.

FIELD OF THE INVENTION

Exemplary embodiments of present invention relate generally to the field of fraud prevention and, in one exemplary embodiment, to methods and systems for tracking fraudulent activities related to spoof sites in a network-based commerce system.

BACKGROUND OF THE INVENTION

The number of people purchasing products (goods and/or services) and executing financial transactions via the Internet has increased significantly over the course of the last several years. Many online enterprises have managed to attract and retain large customer bases resulting in significant growth and financial success. However, many successful online enterprises have not only drawn the attention of new customers, but they have also attracted unscrupulous persons seeking to defraud others.

One of the more common scams practiced by fraud perpetrators is referred to as “phishing.” Phishing involves sending an email to the users of a legitimate online enterprise and directing the users to visit a web site where they are asked to update personal information, such as passwords and/or credit card numbers, social security numbers, and bank account numbers, or any other number that may, or may not, already be on record with the legitimate enterprise. Both the email and the web site to which the user is directed are “spoofed.” That is, the email and the web site, commonly referred to as a spoof site, are purposefully designed to look as if they are from, or associated with, the legitimate online enterprise. However, in reality, the purpose of the phishing email is to direct the user to the spoof site, which exists for the sole purpose of stealing the user's personal information.

In a typical phishing scam, the perpetrator will target a large number of users of a large and well-established online enterprise, knowing that only a small percentage of the targeted users will actually provide the requested personal information. Once the perpetrator has stolen a user's personal information, the perpetrator can use that information fraudulently to the perpetrator's benefit. For example, the perpetrator may access the user's account at the online enterprise and enter into fraudulent transactions. For example, the fraudulent transaction may be for goods and/or services in an online commerce system (e.g., in a fixed price or an auction environment). Alternatively, the perpetrator may attempt to transfer money from one of the user's accounts to another account held by the perpetrator (e.g., in an online banking environment). When the user finally realizes his mistake in furnishing his/her personal information, typically it is too late as the negative consequences have already occurred.

Fraudulent activities, and phishing scams in particular, are a problem for online enterprises for a variety of reasons. One obvious problem related to these scams is the effect they have on consumer trust. Because online transactions are entirely automated and generally lack any person-to-person interaction, consumer trust is particularly important to online enterprises.

In addition, a large online enterprise frequently targeted by phishing scams must dedicate significant resources to dealing with the problems that arise as the result of such scams. For example, an online enterprise may employ several people to answer customer calls and investigate customer complaints resulting from phishing scams.

SUMMARY OF THE DESCRIPTION

A method and system for tracking fraudulent activity are provided. According to one embodiment of the present invention, a fraud tracking database is connected to a fraud tracking server. The fraud tracking server includes a communications module to receive data identifying a potential spoof site. For example, the communications module may receive an email containing the URL of a document associated with a suspected spoof site. The fraud tracking server also includes control logic to generate a spoof site tracking record in the fraud tracking database. The spoof site tracking record may, for example, include data that identifies the potential spoof site, such as a URL received via email. Finally, after generating the spoof site tracking record, the communications module of the fraud tracking server may notify an administrator of the potential spoof site, for example, by communicating the data identifying the potential spoof site to an administrator for review.

Other aspects of the present invention will be apparent from the accompanying figures and from the detailed description that follows.

DETAILED DESCRIPTION

A method and system for tracking fraudulent activity are described. In the following description, for purposes of explanation, numerous specific details are set forth in order to provide a thorough understanding of the present invention. It will be evident, however, to one skilled in the art that the present invention may be practiced without these specific details.

One exemplary embodiment of the present invention provides a method and system for tracking fraudulent activities, including fraudulent activities associated with spoof web sites. In particular, one embodiment of the invention automates many of the tasks associated with identifying, analyzing, monitoring, and reporting fraudulent activities associated with one or more web sites (e.g., spoof sites). Because it automates many of the tasks involved in the day-to-day operations of an online enterprise, the present invention may free up resources that can be directed to other important tasks.

FIG. 1illustrates a network environment10including an exemplary embodiment of a fraud tracking system12, in accordance with the invention, that is shown by way of example to be local to an eCommerce enterprise system14. The network environment10illustrated inFIG. 1includes a plurality of exemplary client devices16connected to Internet servers18and the eCommerce enterprise system14via a network20. For example, the network20may be a wide area network, such as the Internet.

As illustrated inFIG. 1, the eCommerce enterprise system14may include the fraud tracking system12, as well as several exemplary eCommerce servers22interconnected with an administrative computer24by a local area network (LAN)26. The eCommerce servers22may include any one or more servers that are used in a backend server environment of an online enterprise, including (but not limited to): email servers, database servers, application servers, application programming interface servers, and web document servers. In one exemplary embodiment, the fraud tracking system12includes a fraud tracking server28connected to a fraud tracking database30. In one embodiment of the invention, the administrative computer24may be used to administer one or more of the servers that make up the eCommerce enterprise system14, including one of the eCommerce servers22or the fraud tracking server28.

The Internet servers18may include Internet server32,34and36and each of the individual Internet servers32,34and36illustrated inFIG. 1may be connected to the network20(e.g., the Internet) via an Internet Service Provider (ISP) server38. Consequently, each of the individual Internet servers32,34and36may be assigned an Internet Protocol (IP) address that is within a particular range of addresses that the ISP server38is authorized and configured to assign. For example, ISP server38may represent one of many AOL® servers used by AOL® customers to connect to the Internet. As such, ISP server38may be configured to dynamically, or statically, assign IP addresses to Internet servers32,34and36from a pre-set range of IP addresses. It will be appreciated that the Internet servers18illustrated inFIG. 1represent only one exemplary configuration of Internet servers, and that many variations to the configuration shown are possible.

Each of the client devices16illustrated inFIG. 1may be capable of executing a client application that facilitates the browsing of documents hosted and served by one of the Internet servers18, or one of the eCommerce servers22of the eCommerce enterprise system14. For example, the client application may be a standard web browser application, such as Microsoft Internet Explorer®. By entering a Universal Resource Locator (URL) into the address bar of the web browser application, a user is able to download and view documents that are served by one of the individual Internet servers32,34,36and/or one of the eCommerce servers22. In addition, each client device16may be capable of executing a client application that facilitates the sending and receiving of email.

In one embodiment of the invention, the fraud tracking server28receives data that identifies a potential spoof site and generates a record or spoof site tracking record in the fraud tracking database30before notifying an administrator of the potential spoof site. For example, using a web browsing application on one of the client devices16, a user may download and view a document from one of the Internet servers32,34or36that looks suspicious (e.g., that at least appears to be fraudulent). For example, the web document may look as if it is mimicking a document or web page that is hosted by one of the eCommerce servers22of the eCommerce enterprise system14. The user may report the suspicious looking web document to the fraud tracking system12of the eCommerce enterprise14by sending an email including the URL of the suspicious looking web document to the eCommerce enterprise system14. Accordingly, in one exemplary embodiment of the invention, the fraud tracking server28may receive email identifying a potentially fraudulent web document, automatically extract the URL from the email, and generate a spoof site tracking record in the fraud tracking database30. It will however be appreciated that the record generated and stored in the fraud tracking database30may vary from one embodiment of the invention to another.

FIG. 2illustrates an exemplary network environment40including an exemplary embodiment of a fraud tracking system42, also in accordance with the invention, implemented for use by a fraud tracking service provider. The network environment40illustrated inFIG. 2is similar to that ofFIG. 1, with the exception that the fraud tracking system42ofFIG. 2is implemented as a stand-alone system and is configured to track spoof sites for multiple eCommerce enterprises. For example, consistent with the exemplary embodiment of the invention illustrated inFIG. 2, the fraud tracking system42may track spoof sites for eCommerce servers44,46and48associated with enterprise1, enterprise2and enterprise3, respectively. It will be appreciated that any number of eCommerce servers associated with any number of enterprises may be monitored. This particular exemplary embodiment of the invention may allow each of the enterprises1,2and3to offload some of the tasks associated with tracking and managing fraudulent activities to a fraud tracking service provider. The fraud tracking service provider, in turn, may charge a fee for its services.

FIG. 3is a block diagram of one embodiment of the fraud tracking system50including the fraud tracking server28and the fraud tracking database30. InFIG. 3, the fraud tracking database30is illustrated as a single component, separate from the fraud tracking server28. However, it will be appreciated by those skilled in the art that the fraud tracking database30may be implemented in a variety of configurations. For example, the fraud tracking database30may be part of a separate computing device, or alternatively, the fraud tracking database30may be a subcomponent of the fraud tracking server28.

The fraud tracking server28may include two primary components: a communications module52, and control logic54. The control logic54, as the name suggests, may control the various functions of the fraud tracking server28. In one embodiment of the invention, the control logic54includes a database management module56, a URL analyzer module58, a spoof site monitor module60, and a spoof page “fingerprint” analyzer62.

The communications module52may facilitate the exchange (e.g., transmitting and receiving) of data between the fraud tracking server and the various components that are external to the fraud tracking system50, including (but not limited to): the client devices16, the Internet servers18, the administrative computer24, the eCommerce servers22, email servers (not shown), and various other components. The communications module52may include a web server module64, a URL extraction module66, an intelligent email and report generating module68, and an administrative module70.

In one embodiment of the invention, the URL extraction module66of the communications module52extracts URLs from data messages received by the communications module52. For example, the URL extraction module66may receive data in the form of email messages. The email messages may be in a standardized (or uniform) and structured format, or alternatively, the email messages may be in a non-standardized format. In either case, the URL extraction module56may extract a URL from the email message by analyzing the contents of the email message and performing a search for text representing a URL.

In addition to receiving data identifying a potential spoof site from an email, one exemplary embodiment of the invention may include the web server module64to receive data identifying a potential spoof site. For example, in one embodiment of the invention, the web server module64may facilitate the exchange of data with users and administrators. Accordingly, a user may submit suspicious URLs directly to the fraud tracking server by, for example, filling in one or more fields or forms of a web document. The web document may be hosted and served by the web server module64of the fraud tracking server28.

In one embodiment of the invention, after a URL associated with a potential spoof site has been received, the database management module56of the control logic54may generate a record such as a spoof site tracking record for the suspicious URL and add the spoof site tracking record to the fraud tracking database30. Each spoof site tracking record, an exemplary embodiment of which is described in greater detail below, may have various data fields, including a field to identify the suspicious URL.

In one embodiment of the invention, the control logic54may include the URL analyzer module58. Accordingly, the URL analyzer module58may analyze each URL received by the communications module52to determine whether or not the URL is associated with a spoof site for which a spoof site tracking record already exists in the fraud tracking database30. Accordingly, in one embodiment, instead of generating a spoof site tracking record every time a potential spoof site is reported, the URL analyzer module58may analyze the reported URL to determine whether it is associated with a known spoof site for which a record already exists. In one embodiment of the invention, if a spoof site tracking record already exists for the first URL (i.e., http://www.ibay.com/index.html), the URL analyzer module58may prevent a second spoof site tracking record from being generated for the second URL (i.e.,http://www.ibay.com/ login.html). For example, in one embodiment of the invention, a spoof site tracking record may be created only for unique sites, and not for each document that is part of the site. In one embodiment of the invention, the uniqueness of a site may be determined by the domain name of the server that is hosting or serving the documents. Alternatively, the uniqueness of a site may be determined by the IP address of the server hosting the site.

In one exemplary embodiment of the invention, the URL analyzer module58may go through a series of operations to iteratively manipulate or process the URL associated with the potential spoof site and then compare the URL with URLs that have already been reported and for which spoof site tracking records already exist. For example, the URL analyzer module58may discard a portion of the URL, such as the protocol (e.g., “http:”, “https:” or “ftp:”), before making a comparison with URLs that are from known spoof sites. Next, the URL analyzer module58might discard the pathname of the file, and so on, until all that is left is the domain name from the URL. If the URL is associated with a spoof site for which no spoof site tracking record exists, then the control logic54may generate a new spoof site tracking record and add it to the fraud tracking database30.

In one embodiment of the invention, either before or during the generation of the spoof site tracking record, the control logic54of the fraud tracking server28may automatically retrieve the document (e.g., the source code such as the HTML code of a web page) associated with the URL and add it to the spoof site tracking record. In addition, the control logic54may automatically download and store a screenshot of the document. Alternatively, the control logic54may automatically download the source code and screenshot after the spoof site tracking record has been generated, and then update the spoof site tracking record with the downloaded source code and screenshot. In an alternative embodiment, an administrator may manually update the spoof site tracking record by downloading the source code and screenshot of the document and storing them as part of the spoof site tracking record.

After generating a spoof site tracking record associated with the URL of the potential spoof site, the control logic54may cause the communications module52to communicate the URL associated with the potential spoof site to an administrator for review and verification. Accordingly, the communications module52includes an administrative module70that may facilitate the administration functions of the fraud tracking server28, including the reporting of URLs associated with potential spoof sites to an administrator. In addition, the administrative module70may operate in conjunction with the web server module64to allow an administrator to access and administer the fraud tracking server28remotely via a web browser application. For example, the administrative module70may include several administrative web documents that facilitate a web interface to the fraud tracking server28. By downloading and interacting with the web documents via a web browser application, an administrator can perform administrative tasks, such as (but not limited to): retrieving information about potential spoof sites; managing (e.g., adding, updating, and/or deleting) spoof site tracking records; configuring the fraud tracking server; and various other administrative tasks.

In one embodiment of the invention, the exemplary email, sent by the fraud tracking server28to the administrator to notify the administrator of a potential spoof site, may include a hypertext link to a document hosted by the fraud tracking server28that includes data from the spoof site tracking record. By selecting the hypertext link, the administrator can download and view information about the URL that has been reported. In addition, the email sent from the administrative module70of the fraud tracking server28to the administrator may include the actual URL that was reported as suspicious. Accordingly, the administrator may download and view the document associated with the URL to verify whether the potential spoof site is an actual spoof site. After the administrator has determined that the potential spoof site is an actual spoof site, the administrator may interact with the administrative module70to update the spoof site tracking record to indicate that the URL is associated with an actual spoof site. Alternatively, if the administrator determines that the document associated with the suspicious URL is in fact a legitimate document from a legitimate site operated by the online enterprise, then the administrator may update the spoof site tracking record to indicate that the URL is associated with a legitimate document by updating a status field of the tracking record to “cancelled” or “suspended.”

The communications module52may also include the intelligent email and reporting module68. The intelligent email and reporting module68may automatically generate emails and reports for various purposes. For example, after the fraud tracking server28has received verification from the administrator that the potential spoof site is an actual spoof site, the intelligent email and reporting module may automatically generate an email, or letter, to the ISP associated with the IP address of the server that is hosting the actual spoof site. In one embodiment of the invention, the intelligent email and reporting module68automatically analyzes the IP address of the server that is hosting the actual spoof site to determine the ISP associated with the IP address. Once the ISP has been determined, the reporting module68may automatically generate an email, letter, or any other communication properly addressed to the corresponding ISP. In one embodiment, the intelligent email and reporting module68automatically tailors the contents of the email, or letter, by selecting the language of the email, or letter, based on the location of the ISP, and changing the contents of the letter based on whether or not a previous letter has already been sent. Thus, the intelligent email and reporting module68may include a plurality of different reporting documents providing predetermined content in many different languages.

In one exemplary embodiment of the present invention, the intelligent email and reporting module68includes a report generation feature. For example, an administrator may use the intelligent email and report generating module68to generate reports, including data from one or more spoof site tracking records. For example, the reports may be used to assist law enforcement officials in their data and evidence gathering tasks.

In one embodiment of the invention, the control logic54includes the spoof site monitor module60to monitor (intermittently or continuously) whether a spoof site is still active, after it has been reported and verified. For example, the spoof site monitor module60may periodically attempt to download the document associated with the URL in the spoof site tracking record. If the spoof site monitor module60successfully downloads the document, then the spoof site monitor module60may update the spoof site tracking record to indicate the date and time at which the document was last downloaded successfully. If, however, the spoof site monitoring fails to download the document associated with a URL in a spoof site tracking record, then the spoof site monitor module60may update the spoof site tracking record accordingly, and trigger a notice to an administrator to verify that the spoof site has been removed. In one embodiment, in addition to determining whether the document associated with the URL is still available, the spoof site monitor60may compare an available document to a copy of the document stored in the spoof site tracking record to determine whether the document has been modified. In one embodiment, even after the ISP has removed a spoof site, the spoof site monitor module60may periodically check (e.g., on a monthly basis for a number of months after the spoof site is removed) to check if the spoof site has reappeared.

In one embodiment of the invention, the control logic54also may include a spoof page “fingerprint” analyzer module62. The analyzer module62may analyze an Internet document (e.g., an HTML document) to determine unique characteristics of the document. Based on the characteristics of the document, the analyzer module62may assign the document a unique identifier. For example, the analyzer module62may assign an identifier to a document based on an analysis of its source code (e.g., HTML code). Then, when a new Internet document is analyzed, the identifier of previously identified documents may be compared to the identifier assigned to the new document. If the identifiers match, then there is a high probability that the source of the documents, for example the author, is the same. In this way, the online enterprise can attempt to identify the source (e.g., the author) of new spoof sites, based on an analysis of previously identified spoof pages.

In one embodiment of the invention, the fraud tracking server28may also include a toolbar application server72. The toolbar application server72may work in conjunction with various client security applications that execute, for example, on the client devices16. For example, in one embodiment of the invention, a client security application, in the form of a toolbar, may operate in conjunction with a web browser application on one of the client devices16. When a user browses Internet documents provided by the Internet servers18, if the user views a suspicious document, the toolbar provides various security features to the user. If the user suspects the document (e.g., web page) as being a spoofed or fraudulent page, the user may report this to the fraud tracking system50using the toolbar (e.g., clicking on a link or icon). In one embodiment, the client security application may include an indicator that notifies the user whether the URL of the document that is being viewed is trusted or not. In one embodiment of the invention, a trusted URL may be placed on a “white list” while URLs associated with known spoof sites are placed on a “black list.” The black list may be stored as a record in the fraud tracking database30, and automatically updated by the fraud tracking system50.

In one embodiment of the invention, the toolbar application server72may include a black list updater module74. The black list updater module74may automatically update a black list by adding or deleting from the black list URLs that an administrator has verified as either being associated with known spoof sites, or as legitimate. Consequently, the client security application's black list may be updated automatically and immediately, after an administrator has verified that a reported URL is associated with an actual spoof site, or alternatively, after an administrator has verified that the reported URL is legitimate.

Another feature of the toolbar application server72is a query tool76. For one embodiment of the invention, a client security application allows a user of a client device16, or an administrator, to perform a quick query of the fraud tracking database30. For example, a client security application, in the form of a toolbar, may allow a user to simply select a button or link on the toolbar to query the fraud tracking database30to determine whether the URL of a document that is currently loaded in the user's browser has a corresponding spoof site tracking record in the fraud tracking database30. If, for example, an administrator loads a document in a web browser application, and the administrator believes the document to be associated with a spoof site, the administrator can use the client security application to quickly query the fraud tracking database30for information related to the URL of the document the administrator is viewing. If a spoof site tracking record exists for the URL, then the administrator can update, or edit, the record. However, if no spoof site tracking record exists, the administrator can quickly add a spoof site tracking record to the fraud tracking database30for the URL.

It will be appreciated that the various functional modules shown inFIG. 3may vary from one embodiment to the next. For example, some embodiments may omit one or more of the modules while other embodiments may include additional modules. Furthermore, the various functional components/modules may be arranged in various different groups or not grouped at all. For example, the URL extraction module66need not be part of the communications module52but may be provided elsewhere, for example, on a different server.

FIG. 4illustrates the various exemplary inputs78and outputs80for one embodiment of the fraud tracking server28. For example, as illustrated inFIG. 4, in one embodiment the fraud tracking server28receives data associated with a potential spoof site in the form of an email that may or may not be in a standardized format. In addition, the fraud tracking server28may receive data via a web server module64. For example, an administrator may fill out forms on an Internet document hosted by the fraud tracking server28and submit the forms to the fraud tracking server28.FIG. 4also illustrates the various exemplary outputs80of one embodiment of the fraud tracking server28, which include (but are not limited to): emails to administrators; emails to ISPs; emails to law enforcement; letters to ISPs and/or law enforcement; and black list updates. Finally,FIG. 4illustrates some exemplary administrative data82that is exchanged between the fraud tracking server28and various other components. For example, administrative data may include (but not be limited to): client administrative application data, such as configuration information; toolbar application data; and data generated by the spoof site monitor60.

FIG. 5illustrates an example, of one exemplary embodiment of the invention, of a spoof site tracking record84. As illustrated inFIG. 5, the exemplary spoof site tracking record84may include fields for any of the following data:

DATA FIELDDESCRIPTIONSPOOF URL 86A universal resource locator for adocument associated with the spoofsite.IP ADDRESS 88The Internet Protocol address of theserver that is hosting the documentidentified by the spoof URL.ISP CONTACTThe contact information, includingINFORMATION 90address, of the ISP associated withthe IP address.DATE REPORTED 92The date the spoof site was firstreported.DATE VERIFIED 94The date an administrator firstverified the existence of the spoofsite.COPY OF SOURCE CODE 96A copy of the source code (e.g.,HTML) of the document associatedwith the spoof URL.SCREENSHOT 98A screen capture image of thedocument.DATE FIRST “TAKE DOWNThe date that a first communicationNOTICE” SENT 100(e.g., letter or email) was sent tothe ISP requesting that the spoofsite be removed.DATE SECOND “TAKE DOWNThe date that a second letter, ifNOTICE” SENT 102appropriate, was sent to the ISPrequesting that the spoof site isremoved.CASE NOTES 104Notes that an administrator thatworks the case may like to makeavailable to all administrators.RESPONSE FROM ISP 104Any response from the ISP that isassociated with the IP address.LOGS FROM ISP 106Any activity logs from the ISPrelating to the spoof site.

FIG. 6illustrates exemplary operations performed in a method110, in accordance with one embodiment of the invention, for tracking a spoof site. Although the method110is described with reference to the fraud tracking server28, it will be appreciated that it may be applied in any computing environment. At operation112, the fraud tracking server28receives data identifying a potential spoof site. In one embodiment of the invention, the data is a URL that is automatically extracted, by the URL extraction module66(seeFIG. 3) from an email received by the communications module52. In an alternative embodiment, the data may be entered in a web document hosted and served by the web server module64of the fraud tracking server28. In either case, at operation114, an exemplary spoof site tracking record84is generated and stored in the fraud tracking database30. However, in one embodiment of the invention, a spoof site tracking record is generated only if the URL analyzer module58determines that the reported URL is not associated with a spoof site that has already been reported and for which a spoof site tracking record84already exists.

At operation116, the source code of the document associated with the URL is automatically downloaded and the spoof site tracking record84is updated to include the source code. In one embodiment of the invention, in addition to downloading the source code, a screen shot of the actual document, or web page, is captured and stored with the spoof site tracking record84. Furthermore, in one exemplary embodiment of the invention, the downloading operation116occurs automatically in response to receiving verification from the administrator that the URL is associated with an actual spoof site. In an alternative embodiment of the invention, the downloading operation116may be performed manually by the administrator, for example, at the time the administrator views the document to verify that the potential spoof site is in fact an actual spoof site.

At operation118, the fraud tracking server28notifies an administrator that a potential spoof site has been reported and that a spoof site tracking record has been generated. In one embodiment of the invention, the notification is an email sent to the administrator. In an alternative embodiment, the notification may simply be a visual indicator on an administrative interface of the fraud tracking server28. It will be appreciated that potential spoof sites may be displayed as lists, be tabulated, or displayed and communicated to an administrator in any convenient fashion. In any case, at operation120, the administrator may review the document associated with the reported URL to determine whether the document is associated with an actual spoof site. If the administrator determines that the potential spoof site is not an actual spoof site, then the administrator may, at operation128, update the spoof site tracking record84to indicate the case is closed, or resolved. It will however be appreciated that the administrator need not be notified and that the fraud tracking server may, in one embodiment, operate in a totally automated fashion without human intervention. For example, communications may be sent automatically to an ISP or any other party facilitating the existence of the spoof site.

However, if at operation120the administrator determines that the potential spoof site is an actual spoof site, then at operation122the fraud tracking server28automatically generates a communication such as an email addressed to a hosting party such as the ISP associated with the IP address of the server that served the document. For example, in one embodiment of the invention, the email may request that the ISP take action to remove the spoof site. In one embodiment of the invention, the fraud tracking server28can customize the email message by, for example, selecting a language that corresponds to the location (e.g., country) where the ISP is located. In addition, the content of the email may be customized to properly address the problem based on the legal requirements of the particular jurisdiction in which the ISP falls. In an alternative embodiment of the invention, rather than generating an email, the fraud tracking server28generates a letter.

After the ISP has been notified of the spoof site, at operation124the fraud tracking server28may begin monitoring the spoof site to determine whether it remains active. For example, in one embodiment of the invention, the fraud tracking server will periodically attempt to download the document identified by the URL in the spoof site tracking record, and compare it to the downloaded source code that is stored in the spoof site tracking record. If the document is successfully downloaded and matches the stored document, then the fraud tracking server28may update the spoof site tracking record to indicate that the spoof site is still active. If the spoof site continues to remain active then the fraud tracking system28may continue to monitor the site at selected time intervals.

If, however, the document does not successfully download and/or is not the same as the document on record in the spoof site tracking record, then the fraud tracking server28may update the spoof site tracking record84accordingly and notify an administrator that the document needs to be reviewed. If, after reviewing the document at operation120, the administrator determines that the spoof site has been removed, the administrator may update the spoof site tracking record84at operation128to indicate that the case has been resolved. In one embodiment of the invention, even after a case has been resolved, the spoof site monitoring module60may periodically revisit the URL to determine whether the site is once again active (operation126), and if so, notify an administrator. Furthermore, in one embodiment of the invention, during the automatic monitoring, the spoof site monitor may automatically resolve some cases. For example, in some cases (e.g., when a “404, document not found” error occurs), the spoof site monitoring module60may automatically update the spoof site tracking record accordingly.

The exemplary computer system includes a processor (e.g., a central processing unit (CPU) a graphics processing unit (GPU) or both), a main memory and a static memory, which communicate with each other via a bus. The computer system may further include a video display unit (e.g., a liquid crystal display (LCD) or a cathode ray tube (CRT)). The computer system also includes an alphanumeric input device (e.g., a keyboard), a cursor control device (e.g., a mouse), a disk drive unit, a signal generation device (e.g., a speaker) and a network interface device.

The disk drive unit includes a machine-readable medium on which is stored one or more sets of instructions (e.g., software) embodying any one or more of the methodologies or functions described herein. The software may also reside, completely or at least partially, within the main memory and/or within the processor during execution thereof by the computer system, the main memory and the processor also constituting machine-readable media.

The software may further be transmitted or received over a network via the network interface device.

Although the present invention has been described in the context of tracking spoof sites, it will be appreciated that the present invention may have many other practical applications. For example, the present invention may be utilized to track and monitor web sites that fall within any predefined category, including web sites that are generally associated with other illegal activities. For example, law enforcement officials might utilize an embodiment of the present invention to track web sites utilized for illegal drug trafficking, terrorist activities, and/or child pornography.