ENABLING A FIRST MOBILE DEVICE ASSOCIATED WITH A WIRELESS TELECOMMUNICATION NETWORK TO RECEIVE ASSISTANCE FROM A SECOND MOBILE DEVICE IN A SHARED WEB PAGE

The disclosed system receives an indication to seek assistance from a second UE, including a unique identifier of the second UE. The system generates a shared digital location configured to present an output of the computer program and a first avatar indicating a cursor location and an input provided by the first UE. The system generates a unique identifier of the shared digital location. The system generates a message including the unique identifier associated with shared digital location and sends the message to the second UE. The system receives a selection of the unique identifier of shared digital location included in the message from the second UE. Upon receiving the selection, the system generates a second avatar representing indicating a cursor location associated with the second UE. The system provides the shared digital location, the first avatar, and the second avatar to the first and second UE.

BACKGROUND

Despite approximately five billion people using the internet and being familiar with technology, there is a large portion of the population that feels less at ease with technology and the benefits it can provide. This audience can be defined as non-tech-savvy. The non-tech-savvy users may have installed WhatsApp or created a Facebook account to join a group and get connected with friends, however, they still feel that they need significant help to integrate technology into their daily lives.

DETAILED DESCRIPTION

Disclosed here is a system and method to enable a mobile device A associated with a wireless telecommunication network to receive assistance from a mobile device B in a shared web page. The system receives, at a web page presented by a browser running on a mobile device A, an indication to seek assistance from a mobile device B. The web page can be a web page to purchase an item such as a new phone. The indication includes a unique identifier associated with the mobile device B, such as a phone number or an International Mobile Equipment Identity (IMEI).

The system generates a shared web page configured to present the web page and avatar A associated with the mobile device A. The avatar can be a geometric shape such as a cursor, a cartoon rendering of an object, or a photorealistic rendering of an object. The avatar A indicates a cursor location associated with the mobile device A and an input provided by the mobile device A. The system generates a universal resource locator (URL) identifying the shared web page. The system generates a message including the URL, and sends the message to the mobile device B.

The system receives a selection of the URL included in the message from the mobile device B. Upon receiving the selection of the URL, the system generates avatar B associated with the mobile device B, where the avatar B indicates a cursor location associated with the mobile device B. The system provides the shared web page, the avatar A, and the avatar B to the mobile device A and the mobile device B.

Wireless Communications System

FIG.1is a block diagram that illustrates a wireless telecommunication network100(“network100”) in which aspects of the disclosed technology are incorporated. The network100includes base stations102-1through102-4(also referred to individually as “base station102” or collectively as “base stations102”). A base station is a type of network access node (NAN) that can also be referred to as a cell site, a base transceiver station, or a radio base station. The network100can include any combination of NANs including an access point, radio transceiver, gNodeB (gNB), NodeB, eNodeB (eNB), Home NodeB or Home eNodeB, or the like. In addition to being a wireless wide area network (WWAN) base station, a NAN can be a wireless local area network (WLAN) access point, such as an Institute of Electrical and Electronics Engineers (IEEE) 802.11 access point.

The NANs of a network100formed by the network100also include wireless devices104-1through104-7(referred to individually as “wireless device104” or collectively as “wireless devices104”) and a core network106. The wireless devices104-1through104-7can correspond to or include network100entities capable of communication using various connectivity standards. For example, a 5G communication channel can use millimeter wave (mmW) access frequencies of 28 GHz or more. In some implementations, the wireless device104can operatively couple to a base station102over a long-term evolution/long-term evolution-advanced (LTE/LTE-A) communication channel, which is referred to as a 4G communication channel.

The core network106provides, manages, and controls security services, user authentication, access authorization, tracking, Internet Protocol (IP) connectivity, and other access, routing, or mobility functions. The base stations102interface with the core network106through a first set of backhaul links (e.g., S1 interfaces) and can perform radio configuration and scheduling for communication with the wireless devices104or can operate under the control of a base station controller (not shown). In some examples, the base stations102can communicate with each other, either directly or indirectly (e.g., through the core network106), over a second set of backhaul links110-1through110-3(e.g., X1 interfaces), which can be wired or wireless communication links.

The base stations102can wirelessly communicate with the wireless devices104via one or more base station antennas. The cell sites can provide communication coverage for geographic coverage areas112-1through112-4(also referred to individually as “coverage area112” or collectively as “coverage areas112”). The geographic coverage area112for a base station102can be divided into sectors making up only a portion of the coverage area (not shown). The network100can include base stations of different types (e.g., macro and/or small cell base stations). In some implementations, there can be overlapping geographic coverage areas112for different service environments (e.g., Internet-of-Things (IoT), mobile broadband (MBB), vehicle-to-everything (V2X), machine-to-machine (M2M), machine-to-everything (M2X), ultra-reliable low-latency communication (URLLC), machine-type communication (MTC), etc.).

The network100can include a 5G network100and/or an LTE/LTE-A or other network. In an LTE/LTE-A network, the term eNB is used to describe the base stations102, and in 5G new radio (NR) networks, the term gNBs is used to describe the base stations102that can include mmW communications. The network100can thus form a heterogeneous network100in which different types of base stations provide coverage for various geographic regions. For example, each base station102can provide communication coverage for a macro cell, a small cell, and/or other types of cells. As used herein, the term “cell” can relate to a base station, a carrier or component carrier associated with the base station, or a coverage area (e.g., sector) of a carrier or base station, depending on context.

Wireless devices can be integrated with or embedded in other devices. As illustrated, the wireless devices104are distributed throughout the system100, where each wireless device104can be stationary or mobile. For example, wireless devices can include handheld mobile devices104-1and104-2(e.g., smartphones, portable hotspots, tablets, etc.); laptops104-3; wearables104-4; drones104-5; vehicles with wireless connectivity104-6; head-mounted displays with wireless augmented reality/virtual reality (AR/VR) connectivity104-7; portable gaming consoles; wireless routers, gateways, modems, and other fixed-wireless access devices; wirelessly connected sensors that provide data to a remote server over a network; IoT devices such as wirelessly connected smart home appliances, etc.

A wireless device (e.g., wireless devices104-1,104-2,104-3,104-4,104-5,104-6, and104-7) can be referred to as a user equipment (UE), a customer premise equipment (CPE), a mobile station, a subscriber station, a mobile unit, a subscriber unit, a wireless unit, a remote unit, a handheld mobile device, a remote device, a mobile subscriber station, terminal equipment, an access terminal, a mobile terminal, a wireless terminal, a remote terminal, a handset, a mobile client, a client, or the like.

A wireless device can communicate with various types of base stations and network100equipment at the edge of a network100including macro eNBs/gNBs, small cell eNBs/gNBs, relay base stations, and the like. A wireless device can also communicate with other wireless devices either within or outside the same coverage area of a base station via device-to-device (D2D) communications.

The communication links114-1through114-10(also referred to individually as “communication link114” or collectively as “communication links114”) shown in network100include uplink (UL) transmissions from a wireless device104to a base station102, and/or downlink (DL) transmissions from a base station102to a wireless device104. The downlink transmissions can also be called forward link transmissions while the uplink transmissions can also be called reverse link transmissions. Each communication link114includes one or more carriers, where each carrier can be a signal composed of multiple sub-carriers (e.g., waveform signals of different frequencies) modulated according to the various radio technologies. Each modulated signal can be sent on a different sub-carrier and carry control information (e.g., reference signals, control channels), overhead information, user data, etc. The communication links114can transmit bidirectional communications using frequency division duplex (FDD) (e.g., using paired spectrum resources) or Time division duplex (TDD) operation (e.g., using unpaired spectrum resources). In some implementations, the communication links114include LTE and/or mmW communication links.

In some implementations of the network100, the base stations102and/or the wireless devices104include multiple antennas for employing antenna diversity schemes to improve communication quality and reliability between base stations102and wireless devices104. Additionally or alternatively, the base stations102and/or the wireless devices104can employ multiple-input, multiple-output (MIMO) techniques that can take advantage of multi-path environments to transmit multiple spatial layers carrying the same or different coded data.

In some examples, the network100implements 6G technologies including increased densification or diversification of network nodes. The network100can enable terrestrial and non-terrestrial transmissions. In this context, a Non-Terrestrial Network (NTN) is enabled by one or more satellites such as satellites116-1and116-2to deliver services anywhere and anytime and provide coverage in areas that are unreachable by any conventional Terrestrial Network (TN). A 6G implementation of the network100can support terahertz (THz) communications. This can support wireless applications that demand ultra-high quality of service requirements and multi-terabits per second data transmission in the 6G and beyond era, such as terabit-per-second backhaul systems, ultrahigh-definition content streaming among mobile devices, AR/VR, and wireless high-bandwidth secure communications. In another example of 6G, the network100can implement a converged Radio Access Network (RAN) and Core architecture to achieve Control and User Plane Separation (CUPS) and achieve extremely low user plane latency. In yet another example of 6G, the network100can implement a converged Wi-Fi and Core architecture to increase and improve indoor coverage.

5G Core Network Functions

FIG.2is a block diagram that illustrates an architecture200including 5G core network functions (NFs) that can implement aspects of the present technology. A wireless device202can access the 5G network through a NAN (e.g., gNB) of a RAN204. The NFs include an Authentication Server Function (AUSF)206, a Unified Data Management (UDM)208, an Access and Mobility management Function (AMF)210, a Policy Control Function (PCF)212, a Session Management Function (SMF)214, a User Plane Function (UPF)216, and a Charging Function (CHF)218.

The interfaces N1 through N15 define communications and/or protocols between each NF as described in relevant standards. The UPF216is part of the user plane and the AMF210, SMF214, PCF212, AUSF206, and UDM208are part of the control plane. One or more UPFs can connect with one or more data networks (DNs)220. The UPF216can be deployed separately from control plane functions. The NFs of the control plane are modularized such that they can be scaled independently. As shown, each NF service exposes its functionality in a Service Based Architecture (SBA) through a Service Based Interface (SBI)221that uses HTTP/2. The SBA can include a Network Exposure Function (NEF)222, a NF Repository Function (NRF)224, a Network Slice Selection Function (NSSF)226, and other functions such as a Service Communication Proxy (SCP).

The SBA can provide a complete service mesh with service discovery, load balancing, encryption, authentication, and authorization for interservice communications. The SBA employs a centralized discovery framework that leverages the NRF224, which maintains a record of available NF instances and supported services. The NRF224allows other NF instances to subscribe and be notified of registrations from NF instances of a given type. The NRF224supports service discovery by receipt of discovery requests from NF instances and, in response, details which NF instances support specific services.

The NSSF226enables network slicing, which is a capability of 5G to bring a high degree of deployment flexibility and efficient resource utilization when deploying diverse network services and applications. A logical end-to-end (E2E) network slice has pre-determined capabilities, traffic characteristics, service-level agreements, and includes the virtualized resources required to service the needs of a Mobile Virtual Network Operator (MVNO) or group of subscribers, including a dedicated UPF, SMF, and PCF. The wireless device202is associated with one or more network slices, which all use the same AMF. A Single Network Slice Selection Assistance Information (S-NSSAI) function operates to identify a network slice. Slice selection is triggered by the AMF, which receives a wireless device registration request. In response, the AMF retrieves permitted network slices from the UDM208and then requests an appropriate network slice of the NSSF226.

The UDM208introduces a User Data Convergence (UDC) that separates a User Data Repository (UDR) for storing and managing subscriber information. As such, the UDM208can employ the UDC under 3GPP TS 22.101 to support a layered architecture that separates user data from application logic. The UDM208can include a stateful message store to hold information in local memory or can be stateless and store information externally in a database of the UDR. The stored data can include profile data for subscribers and/or other data that can be used for authentication purposes. Given a large number of wireless devices that can connect to a 5G network, the UDM208can contain voluminous amounts of data that is accessed for authentication. Thus, the UDM208is analogous to a Home Subscriber Server (HSS), to provide authentication credentials while being employed by the AMF210and SMF214to retrieve subscriber data and context.

The PCF212can connect with one or more application functions (AFs)228. The PCF212supports a unified policy framework within the 5G infrastructure for governing network behavior. The PCF212accesses the subscription information required to make policy decisions from the UDM208, and then provides the appropriate policy rules to the control plane functions so that they can enforce them. The SCP (not shown) provides a highly distributed multi-access edge compute cloud environment and a single point of entry for a cluster of network functions, once they have been successfully discovered by the NRF224. This allows the SCP to become the delegated discovery point in a datacenter, offloading the NRF224from distributed service meshes that make up a network operator's infrastructure. Together with the NRF224, the SCP forms the hierarchical 5G service mesh.

The AMF210receives requests and handles connection and mobility management while forwarding session management requirements over the N11 interface to the SMF214. The AMF210determines that the SMF214is best suited to handle the connection request by querying the NRF224. That interface and the N11 interface between the AMF210and the SMF214assigned by the NRF224use the SBI221. During session establishment or modification, the SMF214also interacts with the PCF212over the N7 interface and the subscriber profile information stored within the UDM208. Employing the SBI221, the PCF212provides the foundation of the policy framework that, along with the more typical QoS and charging rules, includes network slice selection, which is regulated by the NSSF226.

Enabling a First Mobile Device Associated with a Wireless Telecommunication Network to Receive Assistance from a Second Mobile Device in a Shared Web Page

FIG.3shows a first UE receiving assistance from a second UE. The first UE300operating on the network100inFIG.1can be associated with a user that is not experienced in interacting with technology and that may need assistance to complete an interaction with a computer program310, such as a browser, at least partially running on the first UE300. The first UE300can provide an indication320to the computer program310that the first UE needs assistance. In addition, the indication320can include the unique identifier associated with the second UE330. The unique identifier can include a phone number of the second UE, IMEI of the second UE, Internet address of the second UE, etc.

The unique identifier associated with the second UE330can be a part of a profile associated with the user. The profile can indicate one or more second UEs330that are authorized to assist the first UE300.

The system305, upon receiving the indication320, can generate a shared digital location340, such as a shared web page, which can enable the first user to share the screen of the first UE300with the second UE330, without requiring the user to open another program to engage in screen sharing. The computer program310increases the ease-of-use and ease of receiving assistance by enabling screen sharing and communication with the second UE using just the single computer program310.

To enable the sharing, the system305can generate a message350including a personalized URL360and send that message to the second UE330. Once the second UE330selects the personalized URL360included in the message350, the computer program310can enable screen sharing between the UEs300,330.

The system305can create an avatar370,380for each user. The avatar370,380can indicate location of a cursor associated with the first and second UE300,330, respectively. In addition, the avatars370,380can indicate an action or suggestion that the user is making. For example, the position of the avatar370associated with the first UE300can indicate that the user is interested in buying the phone. The position and the action of the avatar380(such as pointing) associated with the second UE330can indicate a suggestion to buy a particular phone390.

There can be multiple second UEs330helping the first UE300. The system305can determine the number of the multiple second UEs330helping the first UE300and can present an offer based on the number of people involved. For example, the system305can receive an indication of an offer for a discount if three or more UEs except the offer, such as purchasing a new phone. If there are three or more UEs assisting the first UE300in the shared web page340, the computer program310can present the offer to one or more of the UEs participating in the shared web page.

FIG.4shows the influence of the network bandwidth on rendering of the avatar. The disclosed system can vary the rendering of the avatar depending on the amount of bandwidth available on the network connections400,410between the UEs300,330and the shared digital location340. If the network bandwidth is high, the quality of the avatar420,430rendering can be high, such as a photorealistic avatar. If the network bandwidth is medium, the quality of avatar420,430rendering can be medium, such as a cartoon avatar420A,430A. If the network bandwidth is low, the avatar420,430can just be a geometric shape, such as a cursor420B,430B. The two avatars can have different rendering depending on the bandwidth of network connections400,410which can be independent of each other.

For example, the first UE300can be operating on a 5G network, while the second UE330can be operating on a lower generation network. In that case, the first avatar420can be photorealistic avatar, while the second avatar430can be a cursor.

FIGS.5A-5Bshow a flowchart of a method to enable a first mobile device associated with a wireless telecommunication network to receive assistance from a second mobile device in a shared digital location. A hardware or software processor executing instructions describing this application can, in step500, receive at a computer program running on a first UE an indication to seek assistance from a second UE, where the indication includes a unique identifier associated with the second UE. The unique identifier can be a phone number, an IMEI, an Internet address associated with the second UE, etc. The computer program can be a web browser, an application, a user interface, etc.

In step510, the processor can generate a shared digital location configured to present an output of the computer program and a first avatar associated with the first UE. The shared digital location can be a web page. The avatar can be a photorealistic rendering, a cartoon rendering, or a geometric shape such as a cursor. The first avatar can indicate a cursor location associated with the first UE and an input provided by the first UE. The input can be a hovering action over a link in the web page, which the avatar can represent by pointing to the link. Then the input can be a selection of the link, which the avatar can represent by a pressing motion or by producing and expanding in size.

In step520, the processor can generate a unique identifier associated with the shared digital location. The unique identifier can be a URL.

In step530, the processor can generate a message including the unique identifier associated with shared digital location. In step540, the processor can send the message to the second UE. In step550, the processor can receive a selection of the unique identifier associated with shared digital location included in the message from the second UE.

In step560, upon receiving the selection of the unique identifier associated with shared digital location, the processor can generate a second avatar associated with the second UE, where the second avatar indicates a cursor location associated with the second UE. In step570, the processor can provide the shared digital location, the first avatar, and the second avatar to the first UE and the second UE.

Depending on permission being granted by the first UE, the second avatar may or may not be able to perform actions in the shared digital location. The processor can receive an input from the second UE, where the input indicates an action such as selection of a link in the shared digital location. In one embodiment, the processor can present a query to the first UE asking for permission to enable the second UE to interact with the shared digital location. Upon receiving the permission, the processor can generate an action by the second avatar indicating an interaction of the shared digital location. The processor can process the input received from the second UE. Upon receiving an indication that the permission is denied, the processor can notify the second UE that the input from the second UE cannot be processed. In another embodiment, instead of presenting the query to the first UE, the permission can be stored in the profile associated with the user. The profile can identify the second UEs that have the permission to perform actions within the shared digital location.

Since the user of the first UE may not be tech-savvy, the processor can perform a security check prior to sharing the screen with the second UE. The processor can determine whether the first UE interacted with the second UE in the past. To make this determination, the processor can check the contact stored on the first UE or can check call and text logs associated with the first UE and recorded by the network100inFIG.1. Upon determining the first UE interacted with the second UE in the past, the processor can send a message to the second UE. Upon determining that the first UE did not interact with the second UE in the past, the processor can send a request to the first UE to verify the unique identifier associated with the second UE, such as by requiring the user of the first UE to type in the unique identifier of the second UE again. If the unique identifiers match, the processor can begin screen sharing. If the unique identifiers do not match, the processor can refuse to share the screen with the second UE.

The processor can present custom offers depending on how many UEs are participating in screen sharing. The processor can receive the indication including multiple unique identifiers associated with multiple UEs. The processor can send the message to the multiple UEs. The processor can determine whether the number of UEs accessing the shared digital location exceeds one UE. The processor can obtain an offer providing incentives when more than one UE accepts the offer. Upon determining that the number of UEs accessing the shared digital location exceeds one UE, the processor can present the offer to a UE accessing the shared digital location.

The processor can adjust the rendering of the avatar based on network bandwidth. The processor can determine a first network bandwidth between the first UE and the shared digital location and a second network bandwidth between the second UE and the shared digital location. Based on the first network bandwidth, the processor can determine a quality of the first avatar to present, and based on the second network bandwidth, the processor can determine a quality of the second avatar to present. For example, if the network bandwidth is low, the avatar can be a geometric shape such as a cursor.

Computer System

FIG.6is a block diagram that illustrates an example of a computer system600in which at least some operations described herein can be implemented. As shown, the computer system600can include: one or more processors602, main memory606, non-volatile memory610, a network interface device612, video display device618, an input/output device620, a control device622(e.g., keyboard and pointing device), a drive unit624that includes a storage medium626, and a signal generation device630, which are communicatively connected to a bus616. The bus616represents one or more physical buses and/or point-to-point connections that are connected by appropriate bridges, adapters, or controllers. Various common components (e.g., cache memory) are omitted fromFIG.6for brevity. Instead, the computer system600is intended to illustrate a hardware device on which components illustrated or described relative to the examples of the Figures and any other components described in this specification can be implemented.

The network interface device612enables the computing system600to mediate data in a network614with an entity that is external to the computing system600through any communication protocol supported by the computing system600and the external entity. Examples of the network interface device612include a network adapter card, a wireless network interface card, a router, an access point, a wireless router, a switch, a multilayer switch, a protocol converter, a gateway, a bridge, bridge router, a hub, a digital media receiver, and/or a repeater, as well as all wireless elements noted herein.

The memory (e.g., main memory606, non-volatile memory610, machine-readable medium626) can be local, remote, or distributed. Although shown as a single medium, the machine-readable medium626can include multiple media (e.g., a centralized/distributed database and/or associated caches and servers) that store one or more sets of instructions628. The machine-readable (storage) medium626can include any medium that is capable of storing, encoding, or carrying a set of instructions for execution by the computing system600. The machine-readable medium626can be non-transitory or comprise a non-transitory device. In this context, a non-transitory storage medium can include a device that is tangible, meaning that the device has a concrete physical form, although the device can change its physical state. Thus, for example, non-transitory refers to a device remaining tangible despite this change in state.

REMARKS