Method, system and storage medium for providing services based on user preferences

An embodiment of the invention is a method for providing services to a user. The method includes receiving a request from a user for content and obtaining a user preference defining at least one of a modality preference, a paradigm preference and a service preference. Content is accessed including markup tags associating said content with the user preference. Processes identified with a process markup tag associating said processes with said user preference are executed and the order of processes is dependent on the user preference. Content having markup tags corresponding to the user preference is retrieved and provided to the user.

BACKGROUND OF THE INVENTION

The invention generally relates to the field of computing. More particularly, the invention relates to systems and methods for coordinating communications between an application and various communication devices.

It is not uncommon today for people to use several communication devices. For example, a user may have a home computer, a work laptop, a wireless phone, and a personal digital assistant. Users typically utilize one of these communication devices at a time. For example, a user may send and receive e-mails via their personal digital assistant while commuting to work and then send and receive e-mails via their laptop once arriving at work. To use the personal digital assistant, the user typically begins a session with an e-mail application and the session continues until the user selects to end the session (e.g., at the end of the commute). Upon arriving at work, the user may begin another session between their work laptop and the e-mail application. Such session beginning and ending may be inconvenient for a user.

Each communication device typically has a different set of output capabilities. For example, a laptop computer typically is capable of displaying text and color graphics (e.g., color graphical images and color video). A personal digital assistant typically is capable of displaying text and a wireless telephone is typically capable of displaying a small amount of text and producing audible sounds. Therefore, an e-mail message including a video file may be best sent to a computer rather than being sent to a wireless telephone. Despite the differing output capabilities of the various types of communication devices, present systems and methods do not have the capability to coordinate where to send e-mails and other digital content items. This is typically because one communication device establishes a single session with one application. In such a case, communication is limited to communicating digital content items between that particular device and that particular application.

Moreover, because different types of communication devices may have different output capabilities, applications typically include a significant amount of programming to be able to properly display digital content items on different types of communication devices. For example, an application may include programming code to properly display digital content items on a computer, more programming code to properly display digital content items on a personal digital assistant, and even more programming to properly display digital content items on a wireless phone. Also, applications typically include programming code that queries a communication device to determine its output capabilities. For example, an application may query a browser of a computer to determine its output capabilities before sending a digital content item to the browser. Such programming code may make an application very complex to write and maintain.

Further, users may have a preference for specific types of content regardless of the communication device being used. For example, a user of a personal computer with a relatively slow network connection (e.g., 56 kbps) may desire to eliminate animations or graphics completely when retrieving information over a network (e.g., the Internet). Alternatively, a user of a color graphics enabled PDA may desire gray scale graphics to reduce processing burden on the device.

In view of the foregoing, there is a need for methods and systems for coordinating communication between several types of communication devices and user preferences.

SUMMARY OF THE INVENTION

An embodiment of the invention is a method for providing services to a user. The method includes receiving a request from a user for content and obtaining a user preference defining at least one of a modality preference, a paradigm preference and a service preference. Content is accessed including markup tags associating said content with the user preference. Processes identified with a process markup tag associating said processes with said user preference are executed and the order of processes is dependent on the user preference. Content having markup tags corresponding to the user preference is retrieved and provided to the user.

DETAILED DESCRIPTION

FIG. 1shows an exemplary network environment in which management of device communication may be implemented. As shown inFIG. 1, application server110is in communication with computer120via communication network150. Application server110may be any server executing an application that sends digital content items to a communication device. For example, application server110may be a web server, an e-mail server, and the like. While communication network150is shown as the Internet150, communication network150may be any communication network including a local area network (LAN), wide area network (WAN), intranet, extranet, and the like.

Application server110is also in communication with personal digital assistant130via communication network150and communication network155. While communication network155is shown as a Mobitex network155, communication network155may be any wireless communication network. Application server110is further in communication with wireless telephone140via communication network150and communication network155.

Computer120, personal digital assistant130, and wireless telephone140are communication devices that a user may utilize to communicate with application server110. While a user may utilize any number of communication devices, three communication devices are shown here for illustrative purposes. Communication devices may also include a laptop computer, a wireless pager, a wireless text messaging device, a wireless e-mail device, or any other communication device.

Computer120may be any computer (such as, for example, a desktop, a laptop, and the like) that can communicate over a network. As shown, computer120may communicate over the Internet150; however, computer120may communicate over any network, such as, for example, a local area network (LAN), a wide area network (WAN), an intranet, and the like. Computer120typically executes a browser to communicate with the Internet150and to display digital content items received from the Internet150. The browser may comprise any of several commercially available software browsers including, for example, Microsoft® Internet Explorer browser and Netscape® Navigator browser. Such browsers are typically configured to communicate via HTTP and to display digital content items based on Hypertext Markup Language (HTML).

HTML is a set of markup symbols or tags inserted in a file intended for display on a browser page. The tags tell the browser how to display a digital content item. Some tags come in pairs that indicate where in a document a particular display format or style is to begin and end. HTML is a formal recommendation by the World Wide Web Consortium (W3C) and is generally adhered to by the major browsers, such as, for example, Microsoft's® Internet Explorer browser and Netscape's® Navigator browser.

Browsers typically are also capable of displaying digital content items based on Extensible Markup Language (XML). XML is also a formal recommendation from the W3C and is similar to HTML. Both XML and HTML contain markup symbols or tags to describe the contents of a page or file. HTML, however, describes the content of a Web page in terms of how it is to be displayed. For example, the letter “p” placed within markup tags starts a new paragraph. XML describes the content in terms of what is being described. For example, the word “phonenum” placed within markup tags could indicate that the digital content item that followed was a phone number. This means that an XML file can be processed by a program based on the tags or can be displayed like an HTML file. XML is “extensible” because, unlike HTML, the markup symbols are unlimited and self-defining.

Because XML tags are self-defining, the tags may be used indicate a document type definition (DTD) which is a specific definition that follows the rules of the Standard Generalized Markup Language (SGML). A DTD is a specification that accompanies a digital content item and identifies how a particular digital content item is to be processed. By including a DTD with a digital content item, a browser or other device that includes a DTD “reader” will be able to process the digital content item and display or print it as intended.

Returning now toFIG. 1, computer120includes a user interface122. In the illustrative example, user interface122has the capability to display text formatted with colors and style, color graphics, color video, and to produce audio sounds. While computer120has a versatile user interface; it may not be readily portable. Therefore, a user often relies on other communication devices, especially when traveling or commuting. For example, a user may utilize personal digital assistant130, which may be any device that can communicate wirelessly such as a personal digital assistant commercially available from Palm Inc., Santa Clara, Calif. As shown, personal digital assistant130may communicate over a wireless Mobitex network; however, personal digital assistant130may communicate over any wireless network. Mobitex is a wireless network architecture that specifies a framework for fixed equipment to support wireless terminals in a packet-switched, radio-based communication system. Three major components of a Mobitex network are a radio base station, a switch, and a network management center (each not shown).

Personal digital assistant130includes a user interface132. While various user interfaces are commercially available for a personal digital assistant, for illustrative purposes, user interface132has a limited output capacity, such as, for example, the capability to display one-hundred characters of text and to display grayscale graphics.

A user may also utilize wireless telephone140, which may be any device that can communicate wirelessly such as a wireless telephone commercially available from Cingular Wireless, Atlanta, Ga. As shown, wireless telephone140may communicate over a wireless Mobitex network.

Wireless telephone140includes a user interface142. While various user interfaces are commercially available for wireless telephones, for illustrative purposes, user interface142has a limited output capacity, such as, for example, the capability to display twenty characters of text and to produce audio sounds from audio signals.

A user may utilize any of user communication devices120,130,140to access application server110. Application server110includes application112. Application112may cause text, graphics, and audio digital content items to be sent to one or more user communication devices120,130,140. Each communication device, however, may have a different output capability. For example, each of devices120,130, and140may have only one or more of the following output capabilities: a capability to display plain text; a capability to display text with style applied; a capability to display grayscale graphic images; a capability to display color graphic images; a capability to display video images; and a capability to produce audio sounds. Therefore, a particular communication device may not be able to display a particular digital content item. For example, wireless telephone140may not have the output capability to display a graphic.

Additionally, the user may desire the content in a specified format depending on user preference. For example, a user of wireless telephone140may request a weather report in audible format even though the wireless telephone140includes a text display. This allows users to establish personal preferences for content, while maintaining content appropriate for the output capabilities of the communication device.

In addition to there being different types of digital content items, each digital content item may be stored and transmitted in a variety of formats. For example, a graphic may be in a Joint Photographic Experts Group (JPEG) format, a bitmap format, a grayscale graphic format, and the like. A JPEG file is a graphic image file created by choosing from a plurality of compression algorithms. JPEG is one of the graphic file formats supported on the World Wide Web, usually with the file suffix of “.jpg”. Also, audio may be in MPEG-I Audio Layer-3 (MP3) format, wave format, and the like. MP3 is a standard technology and format for compressing a sound sequence into a file while preserving the original level of sound quality when it is played. MP3 files are identified with the file name suffix of “.mp3.”

A particular communication device120,130,140may not be able to process a particular format. To overcome this problem, application112may also send indications signifying the format of the digital content item. Content management engine165may use this format indication to further refine the communication devices capable of properly outputting the digital content item.

To get a digital content item to an appropriate communication device, communication coordination system160retrieves digital content from application server110. Communication coordination device160selects which of several communication devices to the send the digital content item to and forwards the digital content item to the selected communication device. Content management engine165also applies user preferences to retrieve content in a format as requested by the user. Application server110may communicate with communication coordination system160via the Internet150, as shown. Alternatively, application server110may communicate with communication coordination system160over a LAN, a WAN, and the like.

Communication coordination system160comprises a content management engine165and a device manager167,168,169for each user communication device120,130,140. Device managers167,168,169communicate with the communication devices120,130, and140and may also determine the operational status and the output capabilities of the communication devices. Content management engine165may use the operational status and output capabilities determined by the device managers167,168, and169in combination with digital content item type and format information received from application server110to select a communication device to send a particular digital content item, as described in more detail below.

Device manager167communicates with computer120via the Internet150; however, device manager167may communicate with computer120via a LAN, WAN, intranet, and the like. Device manager167also communicates with device coordination engine165, which in turn communicates with application112.

Device manager168communicates with personal digital assistant130via Mobitex network155; however, device manager168may communicate with personal digital assistant130via other wireless networks. Device manager168also communicates with device coordination engine165, which in turn communicates with application112.

Device manager169communicates with wireless telephone140via Mobitex network155; however, device manager169may communicate with wireless telephone140via other wireless networks. Device manager169also communicates with device coordination engine165, which in turn communicates with application112. While a separate device manager is shown for each type of user communication device120,130,140, a single device manager may communicate with more than one type of communication device. For example, one device manager may communication with both personal digital assistant130and wireless telephone140.

Content management engine165is interposed between user communication devices120,130,140and application112. Content management engine165provides the capability to direct one type of digital content item to a first user communication device and a second type of digital content item to a second user communication device, as described in more detail below.

FIG. 2is a block diagram of the content management engine165. The content management engine165is responsible for delivering content in a format compatible with the user's communication device, in accordance with user preferences and using processes defined by user preferences. To provide these functions, the content management engine165includes a visibility engine200that operates to detect the type of communication device requesting content and place constraints on the types of content retrieved from application112. The visibility engine200may be implemented as described in co-pending U.S. patent application Ser. No. 10/235,461, the entire contents of which are incorporated herein by reference. The visibility engine200ensures that retrieved content is compatible with the communication device requesting the content.

The user preference engine202enables content to be retrieved based on user designated preferences. The content is also processed by the visibility engine200to confirm that the content is compatible with the communication device. The user preference engine202obtains content based on one or more user preferences. As described in further detail herein, the user preferences may be received along with the request for content. Alternatively, the user preferences may be retrieved from a personalization engine204storing user preferences.

FIG. 3is flowchart of a process of providing content to a user based on user preferences implemented by the user preference engine. The process begins at step310where a request for content is received at the content management engine165from a communication device. At step312, the visibility engine200determines the types of content that are compatible with the communication device requesting content. These types of content may be further reduced based on user preferences.

At step314, the user preference engine202determines if the request for content includes any user preferences. As described above, a user may specify audio only even if the communication device can process text. The preferences may be made through suitable user interfaces on the communication devices. Known user interface techniques may be used to allow a user to designated preferences such as buttons, drop down menus, etc. If the request is accompanied by user preferences, flow proceeds to step316where the user preference engine202retrieves content from application server110. The retrieval of content in conformance with the user preferences is described in further detail herein.

If at step314it is determined that the request does not include user preferences, the flow proceeds to step318where it is determined whether the user is associated with stored preferences. The user preference engine202accesses the personalization engine to locate stored preferences associated with the user. User preferences submitted in a prior request may be used to establish stored preferences in the personalization engine204. The user may be identified using known techniques such as login ID, cookies, phone number of wireless telephone, etc. If user preferences are stored in personalization engine204, the user preferences are retrieved at step320and used to retrieve content at step316.

If no user preferences accompany the request and no stored user preferences exist, then flow proceeds to step322where default user preferences are determined based on the communication device identified by the visibility engine. For example, if the visibility engine determines that the request is provided from a wireless phone, the default preferences are set based on this communication device. Content is then retrieved at step316.

The retrieved content is provided to the user at step324. The user preferences are used to control the type of content provided to the communication device and the processes executed by the application server100. The visibility engine200ensures that the content is compatible with output capabilities of the communication device.

User preferences and retrieval of content based on user preferences will now be described. Although user preferences may be defined in a variety of manners, an embodiment of the invention characterizes user preferences as modality preferences, paradigm preferences and service preferences.

The user may define a modality preference which indicates the type of output the user wants to receive. Exemplary modalities include graphics, text, audio, animation, holograms, video, etc. The user may define a modality preference by designating one or more output formats to be received on the communication device. This modality preference allows the user to receive content in a user-defined format regardless of what formats the visibility engine200indicates are proper.

Another user preference is a paradigm preference. The paradigm preference establishes the nature of the interaction desired between the user and the content. For example, the user may want transactional functionality (e.g., the ability to purchase goods or services, make reservations, etc.) or navigational functionality (e.g., the ability to view content). Other examples of paradigm preferences include a preference for hearing impaired content.

Another user preference is a service preference. The service preference indicates what types of services the user requests. Exemplary services include e-mail, voice mail, paging and web access. The user may submit a service preference requesting one or all of these services. If no service preference is submitted, the default may be providing all services to the user.

Once the user preferences are established, the user preference engine202accesses content from the application server110based on the user preferences. The application112is coded using a markup language as shown in the example inFIG. 4. The markup language includes tags similar to metatags used in HTML.

As shown inFIG. 4, the content400may include a variety of items including audio files (.wav), graphics files (.jpg), text files (.txt), etc. The application112also includes markup language having a number of markup tags that identify the content and relate the content to user preferences. For example, inFIG. 4, a modality markup tag401identifies the content as graphics and paradigm markup tags402indicates that the content is utilized in navigational paradigm preferences and transactional paradigm preferences. Service markup tag404indicates that the content is relevant to web access services. Modality markup tag406identifies the content as graphics, paradigm markup tag408identifies the content relevant to transactional paradigm preferences and service markup tag410indicates that the content is relevant to web access services.

In addition to associating content with markup tags, processes executed by application server are associated with process markup tags. As shown inFIG. 5, the processes500available to be implemented by application112may include a variety of routines such as cgi scripts, asp applications, java scripts, enterprise java beans (EJB), etc. The application112also includes a process markup language having a number of process markup tags that identify the processes and relate the processes to user preferences. For example, inFIG. 5, a modality process markup tag501identifies a process as relating to graphics and paradigm process markup tags502indicate that the process is utilized in navigational paradigm preferences and transactional paradigm preferences. Service process markup tag504indicates that the process is relevant to web access services. Modality process markup tag506identifies the process as relating to graphics, paradigm process markup tag508identifies the process as relevant to transactional paradigm preferences and service process markup tag510indicates that the process is relevant to web access services. The process markup tags may also designate default processes that must be performed for each session, regardless of user preferences.

The process markup tags control which processes are executed based on user preferences. For example, if an experienced user wants only transactional processing in a text format, then the appropriate processes are executed in the appropriate order to provide this functionality. Software routines relevant to audio and graphics generation would not be executed in this example. Thus, not only is the content tailored to user preferences, but the processes executed are also customized based on user preferences.

By including content markup tags and process markup tags in application112, the user preference engine202can retrieve content that meets the user preferences and execute only the application processes needed by the user. The processes to be executed and the order of the processes to be executed is dictated by user preferences and process markup tags. This allows a single application112to be coded to serve multiple users with multiple communication devices and user preferences. This is particularly helpful when the user changes modalities (e.g., from PC to cell phone) requiring different content and different processes to be executed.

The process markup tags in application112may also dictate which processes, and the order of the processes, to be executed based on input capabilities of the user's communication device. For example, if the input device is capable of decompression, then a content compression routine is executed by application112because the communication device is capable of decompressing this content. If a communication device cannot buffer content, then the application112executes routines to buffer content appropriately. The input capabilities of the user communication device may be defined by one or more of the user preferences.

The process markup tags in application112may also dictate which processes, and the order of the processes, to be executed when a user communication device becomes disconnected or is intermittently disconnected from the communication network (e.g., Internet150or wireless network155). For example, default processes may require that content be forwarded by e-mail when the user is disconnected or that the application112pause delivering content until the user becomes connected. The user preference may define the desired processing and the application include process markup tags identifying the appropriate processes and the appropriate ordering of processes.