Multi-lingual output device

This application discloses A multi-lingual output device for output of transactional information for a given customer, the device that includes a data base for determining what transaction information needs to be outputted, the local language in which the information is to be outputted, and the preferred language of the customer in which the information is to be outputted; and, a local transaction subsystem in communication with said database, wherein said local transaction sub system includes input device receiving means for accepting an input device and output generating means for generating a signal to an output device.

BACKGROUND OF INVENTION

This application relates generally to a device for providing an output of text such that it is presented in at least two languages. More specifically, this application relates to a device whereby text is provided to an output device such as a monitor or a printer such that the text is presented in both the language of the country of origin and the preferred language of the user.

SUMMARY

Evidence of commercial transactions such as invoices, receipts (credit card, debit card, automatic teller machines, etc.), tickets, coupons and any other such printed devices are often only printed on one side of the paper and always in the local language in which the paper and/or electronic commerce is being conducted. This has limitations because not everyone within a country speaks or understands the language in which the electronic commerce is being conducted. This becomes more prevalent in areas where there is a large proportion of international business travel, tourism, immigration, and or the concentration of non-native speaking people within local communities.

To that end, there is a need for a device that allows such evidence of commercial transactions (printed devices) to be printed in both the local language in which transaction takes place and the language preferred by the user/customer. This would help the customer by having a printed device that is easy to understand and that could also be used to question the vendor should there be some form of discrepancy.

Further, it would also be helpful if the text evidencing or leading to a commercial transaction could be displayed on a monitor such as a computer monitor, automatic teller machine, ticket kiosk, or any other device that utilizes a display to convey information in both the local language and user preferred language. As used herein, such information displayed on a monitor is referred to as a “displayed device.” Thus, information or text relating to a commercial transaction can therefore be outputted to a printer to produce a printed device or monitor to produce a displayed device.

In particular, this application discloses a multi-lingual output device for output of transactional information for a given customer, the device comprising: a data base for determining what transaction information needs to be outputted, the local language in which the information is to be outputted, and the preferred language of the customer in which the information is to be outputted; and, a local transaction subsystem in communication with said database, wherein said local transaction sub system includes input device receiving means for accepting an input device and output generating means for generating a signal to an output device.

This application also discloses a multi-lingual output device for output of transactional information for a given customer, the device comprising: a data base for determining what transaction information needs to be outputted, the local language in which the information is to be outputted, and the preferred language of the customer in which the information is to be outputted; a local transaction subsystem in communication with said database, wherein said local transaction sub system includes input device receiving means for accepting an input device and output generating means for generating a signal to an output device; wherein the input device is selected from the group consisting of keyed or touch entry, magnetized card reader, voice recognition, and a wireless hand held device; and, wherein the output device is a printer to produce a printed device and wherein the printer prints the transactional information on opposite sides of the printed device such that the local language is on one side and the customer's preferred language is on the opposite side.

This application further discloses a multi-lingual output device for output of transactional information for a given customer, the device comprising: a data base for determining what transaction information needs to be outputted, the local language in which the information is to be outputted, and the preferred language of the customer in which the information is to be outputted; a local transaction subsystem in communication with said database, wherein said local transaction sub system includes input device receiving means for accepting an input device and output generating means for generating a signal to an output device; wherein the input device is selected from the group consisting of keyed or touch entry, magnetized card reader, voice recognition, and a wireless hand held device; wherein the output device is a printer to produce a printed device and wherein the printer prints the transactional information on the same side of the printed device; and, wherein the output device also includes a monitor to generate a displayed device.

This application further discloses as system for outputting transactional information relating from a transaction in multiple languages, the system comprising: a plurality of devices connected to one or more networked systems, of which at least one of said devices on one of said networked systems is capable of outputting in multiple languages; wherein one of said networked systems contains one or more databases which are used singularly or collectively for determining the local language and the customer's preferred language; wherein said devices are in communication with said databases of said networks; wherein said devices include means in proximity to said customer for accepting information related to said transaction; and, wherein said device includes means in proximity to said customer for outputting said transactional information relating from said transaction in said languages.

DETAILED DESCRIPTION

Referring toFIG. 1, a preferred embodiment is shown of a multi-lingual output device10. As shown the device includes a database12, a local transaction subsystem14, and optionally, a visual output device16. The local transaction subsystem14may be of two types as shown inFIGS. 2 and 3. In the first embodiment, the local transaction subsystem14includes an input device18in electronic communication with a separate printing or output device20. The input device18may be any device used by an operator22to input information relating to a given transaction and may include: keyed or touch entry24, magnetized card reader26, voice recognition28, and/or personal hand held device30in wireless connection with the device10, etc. The printing or output device20is used to either generate a printed device32such as a receipt from a printer or a displayed device34such as on a monitor. In the second embodiment, the local transaction subsystem14includes the input device18and printing or output device20as one component21capable of the dual functions described above. The data base12includes storage means to retain certain aspects of information responsive to the input device18of the local transaction subsystem14and includes: 1) what transaction information needs to be printed out on the receipt/document as part of the printed device32or displayed device34; 2) the local language in which documents are printed or displayed; and 3) the appropriate language the customer prefers.

The device10then calls upon on a utility program/application which can reside anywhere within the device10to format the information into commands that are sent to the printer or monitor, which cause the printer to print out, or monitor to display, the transaction information in dual languages. As shown inFIG. 4, the printed device32can be of various forms such as on opposite sides, above and below, and side by side. In one embodiment, the printer is capable of generating the printed device32by printing the bi-lingual information on both sides of a receipt or transaction document, without having to remove and reinstall the receipt or transaction document. In another embodiment, the printed device32is generated by printing a first side of the document in one language and then reinserting the printed device32so to print the second language on the opposite side of the printed device32. This printing may be achieved by either manually or automatically feeding the printed device32to the printer. The printing can be initiated and/or carried out via mechanical/physical contact or any type of wave or signal which could be electromagnetic, optical or acoustic in nature, such as but not limited to: radio signals, visible light waves, in-visible light waves sound waves, electric current, electric pulses, and voltages.

Validation, verification, or authorization of the device10is initiated by the input device18presented by the customer/operator for payment, initiation, or completion of the transaction. The device10then determines the customer's native/preferred language. The process of determining the customer's native/preferred language when the input device is a magnetized card26or personal handheld device30in wireless connection with the device10can be accomplished by a variety of mechanisms once the card26or wireless device30is presented to the device10, including but not limited to: 1) checking to see if the country or region indicated within the data base12containing the customer's home billing address that is maintained by or for the entity that issued the card26or hand held device30, is different from the location (region or country) where the transaction is physically occurring; or 2) searching within the customer's primary account record or data base12of the card26or hand held device30for a field, element, or other piece of data or indicator that indicates the customer's native/preferred language.

The process of determining the customer's native/preferred language when the input device18is a utilization of a keyed/touch24or voice entry28can be accomplished by the customer simply selecting the preferred language to print or display the transaction information in along with the language of the country of origin.

Regardless of the input device18, the device10then determines: 1) what transaction information needs to be printed out on the receipt/document or displayed on a monitor; 2) the local language in which documents are printed or displayed; and 3) the appropriate language the customer prefers. The device10then prints the transaction information as part of a printed device32in the two languages (preferred and local), displays the two languages (preferred and local) on a display device34or displays the preferred language only on a display device34, or produces a combination of a printed32and displayed device34. If translation of the transaction information is utilized, the translation can occur within the device10as part of a software component or the device10can access a translation database via a secondary connection such as to the internet. It also contemplated that said device10or a plurality of devices10can be connected as part of a networked system for determining and providing the information as described above.

Further, it is contemplated that customers can have more than one preferred language. In these cases the information is printed or displayed in as many languages the customer has indicated, as available space permits. In the case where the customer has identified multiple preferred languages, the customer will have predefined the priority of printing the languages so the language with the highest priority is printed or displayed first. There may be other conditions set by the customer or determined at the time the transaction is initiated, which determines the priority in which languages are printed.

While the present disclosure has been described in connection with what is considered the most practical and preferred embodiment, it is understood that this disclosure is not limited to the disclosed embodiments, but is intended to cover various arrangements included within the spirit and scope of the broadest interpretation so as to encompass all such modifications and equivalent arrangements.