COMMUNICATION SYSTEM AND SERVER FOR CONDUCTING USER EXPERIENCE STUDY

A communication system is for conducting a user experience study. The communication system may include a server, and communications devices respectively associated with participants for the user experience study. The server may be configured to generate a participant interface for conducting the user experience study with the participants via the communications devices, and generate user experience data from the user experience study and store the user experience data in the memory.

TECHNICAL FIELD

The present disclosure relates to the field of communication systems, and, more particularly, to communication system for usability studies and related methods.

SUMMARY

Generally speaking, a communication system is for conducting at least one user experience study. The communication system may include a server comprising a processor and memory associated therewith, and a plurality of communications devices respectively associated with a plurality of participants for the at least one user experience study, each communications device comprising a processor and memory associated therewith. The server may be configured to generate a participant interface for conducting the at least one user experience study with the plurality of participants via the plurality of communications devices, and generate user experience data from the at least one user experience study and store the user experience data in the memory.

The server may be configured to provide the at least one user experience study for download via the plurality of communications devices. Each communications device may comprise at least one input device and at least one sensor device, and the server may be configured to generate the user experience data by at least collecting data from the at least one input device and the at least one sensor device. The server may be configured to send at least one recruiting message to potential participants.

The server may be configured to store historical data regarding prior participants from at least one prior user experience study, and select the potential participants based upon the stored historical data. The server may be configured to provide a moderator interface for moderating the at least one user experience study. The moderator interface may comprise a pre-test questionnaire, at least one observer question, and a post-test interview.

The moderator interface may be configured to receive moderator data regarding the at least one user experience study. The server is configured to provide an observer interface. Each communications device may comprise at least one of a tablet computing device, a personal computing device, and a mobile cellular device, for example.

Another aspect is directed to a server in a communication system for conducting at least one user experience study, the communication system comprising a plurality of communications devices respectively associated with a plurality of participants for the at least one user experience study. The server may comprise a processor and memory associated therewith and configured to generate a participant interface for conducting the at least one user experience study with the plurality of participants via the plurality of communications devices, and generate user experience data from the at least one user experience study and store the user experience data in the memory.

Another aspect is directed to a method for operating a server in a communication system for conducting at least one user experience study, the communication system comprising a plurality of communications devices respectively associated with a plurality of participants for the at least one user experience study. The method may comprise operating a processor and memory associated therewith to generate a participant interface for conducting the at least one user experience study with the plurality of participants via the plurality of communications devices, and generate user experience data from the at least one user experience study and store the user experience data in the memory.

DETAILED DESCRIPTION

The disclosed embodiments relate to and provide for the creation, use, re-use and moderating of a user experience study such as e.g., a usability test, ethnographic research, stakeholder interviews, and user interviews. The disclosed embodiments allow user experience (“UX”) professionals (i.e., someone who is focused solely on the experience a user has with the product and company) to create, run and/or monitor e.g., user experience studies in a more effective and efficient manner. In one embodiment, a system and method can be implemented via a website operated by a server accessible over the Internet or other network by the UX professional, participant, observer and/or other user (hereinafter collectively referred to as the “user”). In another embodiment, a system and method can be implemented using an application that can be downloaded onto a mobile device (e.g., smartphone, tablet) and accessed by the user via the mobile device.

As will become apparent from the present disclosure, the needs and advantages of the embodiments disclosed herein include, but are not limited to: reducing repetitive tasks, streamlining data aggregation, automating charting, simplifying recruiting and scheduling, and data mining of participant data.

Users will be able to interface with the disclosed systems and method via any of the following devices using e.g., an Internet connection, mobile application, or API (as appropriate for the device): a personal computer (PC)/laptop computer, tablet, smartphone, web application, or a mobile application (e.g., operating on an Iphone, Android phone). The disclosed system and method can be accessed by e.g., a participant using social media such as e.g., Twitter, Facebook, and other social networks.

As noted above, users of the disclosed system and method will include UX professionals, participants and/or observers. Depending upon the type of user and activity/results the user desires, the disclosed system and method will provide at least the following functionality.

The disclosed system and method will implement a moderator guide function (also referred to herein or in the Drawings as a “Mod Guide”) that will allow a UX professional (the moderator) to create studies so that the UX professional can follow a moderator guide during a session and take notes during the session. The Mod Guide functionality will also allow a UX professional to follow a digital mod guide during a usability test so that the UX professional can have a template to follow during the testing. In addition, the Mod Guide functionality allows an observer to write notes to the moderator so that the observer has the moderator ask questions to the participant without the participant having knowledge of the observer and seeing what the observer is asking.

The disclosed system and method will implement a data entry function that will allow a UX professional and/or observer to take notes during a test so that the UX professional can have everything in digital form and by timestamp. From the observer's point of view, the entered data would be time-stamped quantifiable observable behavior from the observer and/or other observers. In one embodiment, the moderator can take photos, videos, audio recordings, and/or create drawings as part of a data collection function. The disclosed system and method will implement a charts function allowing a UX professional to view charts that quantify observable behavior so that the UX professional does not have to transcribe them; the charts will be created automatically. The charts can be e.g., counts of an event, time between events, trends, etc. The charts function allows the UX professional to view a chart that represents data collection from more than one user so that the UX professional can see what trends there are in the data.

In one embodiment, a recruiting function is provided to allow the UX professional to: (1) send out a screener questionnaire to many participants for them to fill out so the UX professional can recruit people for its usability test; (2) schedule participants for tests so the UX professional can keep all the participant data in one place and in one system; and (3) look through a database of participant information to find participants so the UX professional can refer to her own list of people to recruit from. The recruiting function will also provide a participant the ability to have an account on the disclosed platform that lists answers from many different recruiting screeners so that the participant can be available for as many tests as possible and earn rewards for answering screener surveys.

Tables 1 and 2 set at the end of this document and before the Drawings include example functionality provided by the disclosed embodiments. Table 1, for example, lists the functionality associated with creating a viability study and actions/observations of the moderator, participant and observer(s). Table 2 lists functionality and actions/observations of the moderator, participant and observer(s) provided by a tablet or web application implementing the processing disclosed herein. The tables also list “pages” that could be displayed during the operation of the disclosed embodiments. Some of those pages are illustrated inFIGS. 9-25.

In one embodiment, the disclosed method is implemented in software (i.e., computer instructions) that are stored in a computer readable memory and executed by a processor. The disclosed method implements a tool, sometimes referred to herein or in the Drawings as the UX Gofer tool.FIG. 1illustrates an example system comprising a user experience research and development (“UXRD”) server for operating an embodiment of the method disclosed herein. The server includes or is connected to a memory for storing computer instructions required to implement the method described herein and to store the various databases, user information, information for generating the various displays disclosed herein used during the above-described processes. The server can be accessed over a wired or wireless network (shown as the Internet in this example). User devices include a mobile device such as a smartphone or a tablet (i.e., iPad, Galaxy, Surface, etc.) and a laptop/PC that connect to the server via the network. The server can include input/output devices such as keyboards, displays, scanners, printers, etc.

According to an embodiment disclosed herein, a public website will be created and associated with the disclosed system and method. The web site allows a potential customer to learn about the disclosed UX Gofer tool and decide if he/she wants to use it. The website allows the potential customer to purchase the tool so the customer can use it. The web site allows the customer to read/search a customer support board, blog or FAQs page so that the customer can have its technical/operational problems/issues resolved. The web site can contain “how to” videos so that the customer can learn how to use the tool. The web site can allow customers to submit a help ticket to get help from someone associated with the workings of the tool. The web site allows the customer to create an account and log into the tool so that the customer can get access to its account information, active and completed studies, results, etc. The web site can also allow the customer to reset its password or have its current password resent to the customer.FIG. 9illustrates an example home page for the tool.

The embodiments disclosed herein will implement a “dashboard” providing e.g., a moderator with the ability to: (1) create a new study so that the moderator can create a test plan for the study; (2) view old study data allowing the moderator to export results and other test information; (3) edit a study to allow the moderator to finish setting up a study; and (4) sort table columns so that the moderator can organize studies by e.g., name, date, or status.FIG. 10illustrates an example dashboard,FIG. 11illustrates an example dashboard after creating a study, andFIG. 12illustrates an example dashboard during a study.

FIG. 2illustrates the workflow for a user interface for implementing a method disclosed herein. The illustrated workflow is for creating a study, which as shown in the figure comprises three parts: the participant, the moderator guide and reports. Illustratively, the moderator guide includes ten tool-guided sections or one user customized section. The tool-guided sessions include: introduction, non disclosure, pre-test questionnaire, pre-test interview, tasks, observer questions, post-test questionnaire, post-test interview, gratuity, and thank you and goodbye sections. The user customized section is illustrated as “create your own” in the figure.

In the illustrated embodiment, tasks have five parts, which include: the task tile, testing scenario, task metrics, observations and post-task questions. As shown inFIG. 2, in the illustrated embodiment, observations can be recorded in 70 ways including 34 single choice options, 24 multiple choice options, rankings, groupings (defined by the method or the user), media (e.g., drawings, pictures, video and audio) and one or multiple rows of text.

FIG. 3illustrates the workflow for implementing single choice options (e.g., HTML buttons, date/time selections, dropdown menus, a Likert scale, radio buttons, and a slider).FIG. 4illustrates the workflow for implementing multiple choice options (e.g., HTML buttons, checkboxes, a matrix, and a slider). One of ordinary skill in the art would understand how to implement these options for the disclosed system and method using the appropriate software language and tools. Moreover, one of ordinary skill in the art would understand how to implement the following functionality, including the displayed pages, using the appropriate software language and tools.

FIG. 5illustrates an example workflow for creating a study in accordance with the disclosed principles. The creator of the study signs up to use the tool via the web or tablet application. If the creator already has an account, then the creator would log on using its username and password. The creator is presented with its current dashboard (see e.g.,FIGS. 10-12) and selects create a study. Example pages that could be displayed to the creator are shown inFIGS. 13-15.

The creator can enter participant information and then elect to create the moderator guide. An example page that could be displayed to the creator is shown inFIG. 16. Creating the moderator guide includes setting the agenda for the study by selecting or unselecting choice boxes for the introduction, non-disclosure, pre-test questionnaire, pre-test interview, tasks, observer questions, post-test questionnaire, post-test interview, gratuity, and thank you and goodbye sections. An example page that could be displayed to the creator is shown inFIG. 17. In one embodiment, a default agenda is provided (e.g., all boxes are selected) allowing the creator of the study to use the default agenda or deselect options to create a customized one. An option to add a new feature to the agenda is also provided.

The creator is then presented pages to set up the options for the selected agenda items (i.e., introduction, non-disclosure, pre-test questionnaire, pre-test interview, tasks, observer questions, post-test questionnaire, post-test interview, gratuity, and thank you and goodbye sections). Example pages that could be displayed to the creator are shown inFIGS. 18(introduction),19(pre-test questionnaire),20(pre-test questionnaire),21(pre-test interview),22(tasks),23(tasks),24(post-test interview) and25(gratuities). A charts option is also available as shown inFIG. 20. As can be seen, each page allows the creator to customize the information displayed during the study and the information collected during the study. Although not shown, the observer questions set-up page(s) provides the moderator with options for how observer questions are collected, displayed and responded to during an active study.

As can be seen in some of the Drawings, a page for the current agenda item can include a button to go to the next agenda item. For example,FIG. 18illustrates an example page for the introduction agenda item, which has an “NDA” selection button so that the creator can be presented with the page for the non-disclosure section when the button is selected.

Once the study is created, it can be run and moderated by the moderator. An example workflow for allowing the moderator to moderate a study session is shown inFIG. 6. The moderator signs into the tool via the web or tablet application and then accesses its dashboard. If more than one study is in the dashboard, the moderator selects the study to activate or selects one that is already active. As shown in the illustrated example, the moderator can view the various portions of the agenda and/or the participants activity during the study. As set out in tables 1 and 2, the moderator can perform various functions including asking questions presented by an observer.

The disclosed system and method allow an observer to take notes during a study that are stored and associated with the study. An example workflow for this process is illustrated inFIG. 7. The observer signs into the tool via the web or tablet application and then accesses its dashboard. The observer selects the study to observe from the dashboard (there can be more than one study to observe). As shown in the illustrated example, the observer can view the tasks, send observer questions and enter/access data for the charts function discussed above.

As shown in the example workflow illustrated inFIG. 8, charts can be viewed and/or downloaded by e.g., the moderator. Once the moderator logs into the system/method, she can access its dashboard and select to view or edit the data of a study. One preferred option is to study charts, which can include pass/fail and task metrics charts or a data log. The disclosed embodiments will also allow the moderator to download and/or print the charts. Although not shown inFIG. 8, the data log can also be downloaded or printed. Example pages that could be displayed to the moderator are shown inFIGS. 26-28. In another embodiment, the moderator may also be able to export all of the study information to a Word or PDF document referred to herein as a “Test Plan.” This function would allow the moderator to share study information with his/her client without the client having to log onto the site to see study data (participants, tasks, questionnaires, etc.).

Thus, the disclosed embodiments provide a simple interactive tool for creating, running, moderating and commenting on user experiences such as e.g., a research study. Test result data can be collected, quantified, sorted, charted, stored, downloaded, and exported for future use using the same tool used to create and run the study.

The various embodiments described above have been presented by way of example, and not limitation. It will be apparent to persons skilled in the art(s) that various changes in form and detail can be made therein without departing from the spirit and scope of the disclosure. In fact, after reading the above description, it will be apparent to one skilled in the relevant art(s) how to implement alternative embodiments. Thus, the disclosure should not be limited by any of the above-described exemplary embodiments.

TABLE 1Create Viability StudyAs AI Want ToSo I CanPageModeratorCreate a new study from theHave all the sections I need alreadyCreateUXRD Usability Testing templateset up.Study -UsabilityTestModeratorCreate a new study from theHave all the sections I need alreadyCreateUXRD Ethnography templateset up.Study -UsabilityTestModeratorCreate a new study from theHave all the sections I need alreadyCreateUXRD Interview templateset up.Study -UsabilityTestModeratorCreate a new study from an oldCopy my own work and minimizeCreatestudyre-entryStudy -UsabilityTestModeratorCreate a new study from scratchMake the study exactly what I wantCreateStudy -UsabilityTestModeratorDefine participants for myUse that to take notes against.Participantsusability test (Add additionalparticipants, delete participants,reorder participants, add additionalcolumns, clear schedule, usedefault schedule.)ModeratorCreate my Mod Guide from theHave all the sections I need alreadyModUXRD Template. Templateset up.Guide -sections include intro, NDA, Pre-AgendaTest Questionnaire, Pre-TestInterview, Tasks, ObserverQuestions, Post-TestQuestionnaire, Post-TestInterview, Gratuity, Thank You &Goodbye)ModeratorAdd additional sections to the modHave exactly what I needModguideGuide -AgendaModeratorView a preview of the tablet viewEdit the mod guide appropriately soAll Studyas I edit the Mod Guideit makes sense for how it will appearPageson the table.ModeratorHave the application save changesNot have to remember to hit saveAll Studyas I make themPagesModeratorHave an undo and redo buttonFix mistakes easilyAll StudyPagesModeratorSave and exit study and go back toMake triply sure that the study isAll Studydashboardsaved before I exitPagesModeratorHave a shortcut to all mod guideQuickly navigate between the pagesAll StudysectionsPagesModeratorHave a ‘next’ type of button at theGo through the site wizard-like.All Modbottom of the editable region thatGuidetakes me to the next section in thePagesagendaModeratorHave global navigation availableGo back to dashboard or get help if IAllto me from the edit study pagesneed it.Signed-InPagesModeratorHave study-level navigation onEdit pages as I need to.All Studypage so I can go betweenPagesParticipants, Mod Guide, and DataChartsModeratorHave the ability to remove aMake the study exactly what I wantAll Modsection from the agendaGuidePagesModeratorBe able to change the displaySee what I need to do in theModformat of the session introductionintroduction exactly how I prefer. IGuide -from checklists to paragraph textcan see just the checklist or I canSessionread from a text scriptIntroductionModeratorBe able to edit items within aEdit items within a checklist.ModchecklistGuide -SessionIntroductionModeratorSee changes in the Tablet PreviewMake sure it is displayed exactlyModas I make them in the edit viewhow I want.Guide -SessionIntroductionModeratorBe able to add items to a checklistHave more items in a checklistModGuide -SessionIntroductionModeratorBe able to delete items in aRemove items in a checklist.ModchecklistGuide -SessionIntroductionModeratorBe able to have a text editor if IMake the text display exactly how IModchoose where I can writewant for when I run the sessions.Guide -paragraphs, ordered and unorderedSessionlists, with basic text formattingIntroduction(bold, italics, a few font optionsand sizes)ModeratorUse the default NDANot have to find one of my own.ModGuide -NDAModeratorBe able to edit the NDA with myMake my company's lawyers happyModcompany's NDAGuide -NDAModeratorBe able to have the participant e-Not have to worry about extra piecesModsign the NDA during the sessionof paperGuide -by checking a box and using theNDAtablet for drawing their signatureParticipantSign the NDA digitally using theNot have to sign it on paperModtablet appGuide -NDAModeratorBe able to add questions andCollect data during sessions. TheseAll pagesanswer formats into the study.must be web and mobile appropriate.that havequestionsModeratorSingle Choice - Buttons -Enter options for the question. I canAll pagesHorizontalhave as many or as few options as Ithat haveneed. I can remove options orquestionsreorder options. There should be adefault number of 5 options whenappropriate for user to fill outinstead of having to add an object.See the answers horizontally on thescreen when I am running thesession.ModeratorSingle Choice - Buttons - VerticalSee the answers ad vertical buttonsAll pageswhen I am running the sessions.that havequestionsModeratorSingle Choice - Date/Time -See the date time as a text box whenAll pagesTextboxI am running the sessions.that havequestionsModeratorSingle Choice - Date/Time -See the date time as pull-downsAll pagesPulldownswhen I am running the sessions.that havequestionsModeratorSingle Choice - Date/Time -See the date time as a calendarAll pagesCalendar Pickerpicker when I am running thethat havesessions.questionsModeratorSingle Choice - DropdownSee the answers as pull-downs whenAll pagesI am running the sessions.that havequestionsModeratorSingle Choice - Likert Scale - (3-See the answers as a 3-10 pointAll pages10 options)likert scale when I am running thethat havesessions.questionsModeratorSingle Choice - Likert Scale -Have the ability to select N/A for aAll pagesinclude a N/A optionquestion with a Likert Scalethat havequestionsModeratorSingle Choice - Radio Buttons -See the answers as vertical radioAll pagesVerticalbuttons when I am running thethat havesessions.questionsModeratorSingle Choice - Radio Buttons -See the answers as horizontal radioAll pagesHorizontalbuttons when I am running thethat havesessions.questionsModeratorSingle Choice - Slider - (3-10See the answers as a slider with 3-10All pagesoptions)options when I am running thethat havesessions.questionsModeratorMultiple Choice - Buttons -See the answers as horizontalAll pagesHorizontalbuttons when I am running thethat havesessions and I can select more thanquestionsone.ModeratorMultiple Choice - Buttons -See the answers as vertical buttonsAll pagesVerticalwhen I am running the sessions and Ithat havecan select more than one.questionsModeratorMultiple Choice - Checkboxes -See the answers as verticalAll pagesVerticalcheckboxes when I am running thethat havesessions and I can select more thanquestionsone.ModeratorMultiple Choice - Checkboxes -See the answers as horizontalAll pagesHorizontalcheckboxes when I am running thethat havesessions and I can select more thanquestionsone.ModeratorMultiple Choice - Matrix - (1-8See the answers as matrix of choicesAll pagescolumns) - radio buttons (singlethat have 1-8 columns. Ability tothat haveselection per row)select one answer per row.questionsModeratorMultiple Choice - Matrix - (1-8See the answers as a matrix ofAll pagescolumns) - checkmarks (multiplechoices that have 1-8 columns.that haveselections per row)Ability to select multiple answersquestionsper row.ModeratorRankingHave the participant drag and dropAll pagesitems into an orderthat havequestionsModeratorGrouping - User-Defined GroupsHave the participant drag and dropAll pagesitems into their own groups (card-that havesorting studies)questionsModeratorGrouping - Defined GroupsHave the participant drag items intoAll pagesgroups I definethat havequestionsModeratorMedia - PictureTake a picture as the answer to aAll pagesquestion.that havequestionsModeratorMedia - VideoTake a video as the answer to aAll pagesquestion.that havequestionsModeratorMedia - Voice RecordingTake a voice recording as the answerAll pagesto a question.that havequestionsModeratorMedia - DrawingAllow user to draw on the ipad asAll pagesthe answer to a question.that havequestionsModeratorText (1-5 rows)Type in answers via an attachedAll pageskeyboard or an on-screen touchthat havekeyboardquestionsModeratorAbility to add questions to anAsk multiple questions during aAll pagesagenda section, having the firstsession.that havequestion populated by a SinglequestionsChoice, Button, Horizontal, 5options questionModeratorEdit questionsMake sure the questions are askedAll pagesand displayed correctly.that havequestionsModeratorDelete questionsRemove questions I don't want.All pagesthat havequestionsModeratorRearrange questions by drag andOrder questions in a way that makesAll pagesdropsense to me.that havequestionsModeratorUse the pre-test questionnaire asReview what the participantPre-Testthe basis for my interview. In theanswered with them and takeInterviewdata entry side, I want a sticky noteadditional notes.text box where I can typeadditional notesModeratorCreate a home-grown interviewAsk questions that I want during thePre-Testquestionnaire where I createinterview.Interviewquestions from scratchModeratorAdd Tasks to the moderator guide.Have the participant run throughTasksThe Task Template has 5 parts:desired functionality1 - Task Title (Textbox)2 - Say to Participant (Text Area)3 - Task Metrics (Time on Task,Pass/Fail, Task Answer)4 - Observe (Errors, CommonUsability Issues)5 - Post-Task Questions (Likes,Dislikes, Ease of use, confidence)ModeratorDelete tasksRemove unwanted tasks.TasksModeratorRearrange tasks by drag and dropHave the tasks in the order that ITaskswant.ModeratorHave Task 1 be prepopulated toMake creating tasks easier and haveTasksthe Explore taskone less to fill out.ModeratorAdd questions to each sectionCapture the data that I need.Taskswithin the Task TemplateModeratorUse a long-click on a button inAdd notes contextually as I quantifyTasksorder to add an additional notedata.ModeratorChoose when and if I see observerRun the sessions how I want.ObserverquestionsQuestions(ModGuide)ModeratorSee observer questions during theAsk questions as they come up.Observertask portion of the sessionsQuestions(ModGuide)ModeratorClose the observer question podNot be distracted by observerObserverduring the task portion of thequestions if they get to be too muchQuestionssession(ModGuide)ModeratorSee a counter on the ObserverSee if I need to ask any questionsObserverQuestion navigation item oflater.Questionsquestions the observers are asking(ModGuide)ModeratorSee examples of the first twoMake a better informed decision.ObserveroptionsQuestions(ModGuide)ObserverLog into Capture and view theWrite notes to the moderatorObserverstudy I have permission to seeQuestionsObserverWrite questions to the moderatorHave my questions answered duringObserverthe session.QuestionsObserverSwitch between studiesWrite/view questions to theObservermoderatorQuestionsModeratorHave the option to use a SUSGet industry-related usability dataPost-Test(System Usability Scale) surveywithout having to create my ownQuestionnaireand have the ability to swap outsurveythe word ‘system with website,application, or mobile appModeratorCreate a questionnaire fromAsk the post-test questions that IPost-TestscratchwantQuestionnaireModeratorHave 3 questions populated for meReduce the number of questions IPost-Testin the post-test interviewhave to type into the appInterviewModeratorUncheck the default post-testAsk the post-test questions that IPost-Testinterview questions if I don't likewantInterviewthemModeratorAdd questions in the post-testAsk the post-test questions that IPost-TestinterviewwantInterviewModeratorHave the ability for participants toHave less paper I have to deal withGratuitiese-sign their gratuity receipt formand have it dated automaticallyModeratorEdit the text on the gratuity receiptHave the language that I want (myGratuitiesformcompany's lawyers want)ModeratorIndicate that the user has signedKeep track of the things 1 have to do.Gratuitiesthe paper gratuity receipt formParticipantSign the gratuity receipt formNot have to sign it on paperGratuitiesModeratorHave a checklist of things to do tocheck off what I have done.Thankwrap the session, similar to theYou &introduction.GoodbyeModeratorHave a text of things to do to wrapRead specific text that I need to do.Thankup the session, similar to theYou &introductionGoodbyeModeratorSelect what data charts you want toThe quantified data that I capturedChartssee. Options should be Pass/Failduring the session.and then each task.

TABLE 2Tablet and Web ApplicationsAs AI Want ToSo I CanPageModeratorSign into the appSee my stuff and enter dataSign InModeratorResend/Reset PasswordGet to my stuffSign InModeratorView the study names and updatedPick a study to look at/enter dataDashboarddateModeratorBe able to navigate betweenGet to the area that I wantAll studiesparticipants, observe, charts, andlog within a studyModeratorBe able to add media at any time.Capture data on the flyAll studiesMedia is photo, video, audio,drawing, commentModeratorBe able to add a comment to anyDescribe what the media isAll studiesmediaModeratorBe able to view a gallery of mediaReview mediaAll studiesModeratorView participant info in a table andNavigate the participant list so IParticipantsbe able to view completed sessionscan take notes in the correct orderor start future sessionsModeratorNavigate to the next and previousMove forward with the sessionAll observesections at the top of the viewpagesModeratorView the agenda and be able toSee an overview of the session.Agendalink to each sectionModeratorIf checkmark view, check off theMark what I've told theIntroductiontopics I've discuses in the introparticipantParticipantSign the NDA and have it auto-Not have another piece of paperNDAdateModeratorIndicate that the participant signedKeep track of all the things I needNDAa paper NDAto doParticipantAnswer questions using the tabletAnswer the questions thePre-Testmoderator wants me toQuestionnaireModeratorIf add notes view, show me theQualify responsesPre-Testanswers the participant madeInterviewpreviously and put sticky notes onthe view so I can add notesModeratorHave a list of all tasks on one pageUse this as a start page for theTask ListtasksModeratorHave the Go button turn into aKnow what tasks I've completedTask Listcheckmark once the participantcompletes the taskModeratorBe able to go back to the task byAdd data laterTask Listthe Task Name even if theparticipant completed the taskModeratorView the 5 sections of a taskDo data entry for a complete taskTask DetailModeratorStart and stop the task timer andDo time on task events so I knowTask Detaildisplay it at the top of the pagehow long it takes a participant todo something.ModeratorShow observer question pod ifSee the questions my observersTask Detailchosen in setup and hide it ifhave but hide it alsonecessaryModeratorAnswer all of the questionsCapture good dataTask DetailModeratorView a log of all questions theReview the questions and makeObserverobservers asked. Include whosure all have been answeredQuestionsmade the question and timestampbefore ending the session.ModeratorHave a visual cue that tells me theKnow how many questions thereObservercount of observer questionsare.QuestionsParticipantFill out the answers to theAnswer the questions thePost-Testquestionsmoderator wants me toQuestionnaireModeratorAsk the participant questions andCapture dataPost-Testfill out the answersInterviewParticipantSign the gratuity receipt formNot have another piece of paperGratuitiesModeratorIndicate that the participant signedKeep track of all the things I needGratuitiesa paper gratuity receipt formto doModeratorIf checkmark view, check off theMark what I've told theThank youtopics I've discuses in the goodbyeparticipantand goodbyeModeratorSingle Choice - Date/Time -See the date time as a text boxAll pagesTextboxwhen I am running the sessions.that havequestionsModeratorSingle Choice - Date/Time -See the date time as pull-downsAll pagesPulldownswhen I am running the sessions.that havequestionsModeratorSingle Choice - Date/Time -See the date time as a calendarAll pagesCalendar Pickerpicker when I am running thethat havesessions.questionsModeratorSingle Choice - DropdownSee the answers as pull-downsAll pageswhen I am running the sessions.that havequestionsModeratorSingle Choice - Likert Scale - (3-See the answers as a 3-10 pointAll pages10 options)likert scale when I am running thethat havesessions.questionsModeratorSingle Choice - Likert Scale -Have the ability to select N/A forAll pagesinclude a N/A optiona question with a Likert Scalethat havequestionsModeratorSingle Choice - Radio Buttons -See the answers as vertical radioAll pagesVerticalbuttons when I am running thethat havesessions.questionsModeratorSingle Choice - Radio Buttons -See the answers as horizontalAll pagesHorizontalradio buttons when I am runningthat havethe sessions.questionsModeratorSingle Choice - Slider - (3-10See the answers as a slider withAll pagesoptions)3-10 options when I am runningthat havethe sessions.questionsModeratorMultiple Choice - Buttons -See the answers as horizontalAll pagesHorizontalbuttons when I am running thethat havesessions and I can select morequestionsthan one.ModeratorMultiple Choice - Buttons -See the answers as verticalAll pagesVerticalbuttons when I am running thethat havesessions and I can select morequestionsthan one.ModeratorMultiple Choice - Checkboxes -See the answers as verticalAll pagesVerticalcheckboxes when I am runningthat havethe sessions and I can select morequestionsthan one.ModeratorMultiple Choice - Checkboxes -See the answers as horizontalAll pagesHorizontalcheckboxes when I am runningthat havethe sessions and I can select morequestionsthan one.ModeratorMultiple Choice - Matrix - (1-8See the answers as matrix ofAll pagescolumns) - radio buttons (singlechoices that have 1-8 columns.that haveselection per row)Ability to select one answer perquestionsrow.ModeratorMultiple Choice - Matrix - (1-8See the answers as a matrix ofAll pagescolumns) - checkmarks (multiplechoices that have 1-8 columns.that haveselections per row)Ability to select multiple answersquestionsper row.ModeratorRankingHave the participant drag andAll pagesdrop items into an orderthat havequestionsModeratorGrouping - User-Defined GroupsHave the participant drag andAll pagesdrop items into their own groupsthat have(card-sorting studies)questionsModeratorGrouping - Defined GroupsHave the participant drag itemsAll pagesinto groups I definethat havequestionsModeratorMedia - PictureTake a picture as the answer to aAll pagesquestion.that havequestionsModeratorMedia - VideoTake a video as the answer to aAll pagesquestion.that havequestionsModeratorMedia - Voice RecordingTake a voice recording as theAll pagesanswer to a question.that havequestionsModeratorMedia - DrawingAllow user to draw on the ipad asAll pagesthe answer to a question.that havequestionsModeratorText (1-5 rows)Type in answers via an attachedAll pageskeyboard or an on-screen touchthat havekeyboardquestionsModeratorAbility to add questions to anAsk multiple questions during aAll pagesagenda section, having the firstsession.that havequestion populated by a SinglequestionsChoice, Button, Vertical, 5 optionsquestionModeratorEdit questionsMake sure the questions are askedAll pagesand displayed correctly.that havequestionsModeratorDelete questionsRemove questions I don't want.All pagesthat havequestionsModeratorRearrange questions by drag andOrder questions in a way thatAll pagesdropmakes sense to me.that havequestionsModeratorUse the pre-test questionnaire asReview what the participantPre-Testthe basis for my interview. In theanswered with them and takeInterviewdata entry side, I want a sticky noteadditional notes.text box where I can typeadditional notesModeratorCreate a home-grown interviewAsk questions that I want duringPre-Testquestionnaire where I createthe interview.Interviewquestions from scratchModeratorAdd Tasks to the moderator guide.Have the participant run throughTasksThe Task Template has 5 parts:desired functionality1 - Task Title (Textbox)2 - Say to Participant (Text Area)3 - Task Metrics (Time on Task,Pass/Fail, Task Answer)4 - Observe (Errors, CommonUsability Issues)5 - Post-Task Questions (Likes,Dislikes, Ease of use, confidence)ModeratorDelete tasksRemove unwanted tasks.TasksModeratorRearrange tasks by drag and dropHave the tasks in the order that ITaskswant.ModeratorHave Task 1 be prepopulated toMake creating tasks easier andTasksthe Explore taskhave one less to fill out.ModeratorAdd questions to each sectionCapture the data that I need.Taskswithin the Task TemplateModeratorUse a long-click on a button inAdd notes contextually as ITasksorder to add an additional notequantify data.ModeratorChoose when and if I see observerRun the sessions how 1 want.ObserverquestionsQuestions(ModGuide)ModeratorSee observer questions during theAsk questions as they come up.Observertask portion of the sessionsQuestions(ModGuide)ModeratorClose the observer question podNot be distracted by observerObserverduring the task portion of thequestions if they get to be tooQuestionssessionmuch(ModGuide)ModeratorSee a counter on the ObserverSee if I need to ask any questionsObserverQuestion navigation item oflater.Questionsquestions the observers are asking(ModGuide)ModeratorSee examples of the first twoMake a better informed decision.ObserveroptionsQuestions(ModGuide)ObserverLog into Capture and view theWrite notes to the moderatorObserverstudy I have permission to seeQuestionsObserverWrite questions to the moderatorHave my questions answeredObserverduring the session.QuestionsObserverSwitch between studiesWrite/view questions to theObservermoderatorQuestionsModeratorHave the option to use a SUSGet industry-related usability dataPost-Test(System Usability Scale) surveywithout having to create my ownQuestionnaireand have the ability to swap out thesurveyword ‘system with website,application, or mobile appModeratorCreate a questionnaire fromAsk the post-test questions that IPost-TestscratchwantQuestionnaireModeratorHave 3 questions populated for meReduce the number of questions IPost-Testin the post-test interviewhave to type into the appInterviewModeratorUncheck the default post-testAsk the post-test questions that IPost-Testinterview questions if I don't likewantInterviewthemModeratorAdd questions in the post-testAsk the post-test questions that IPost-TestinterviewwantInterviewModeratorHave the ability for participants toHave less paper I have to dealGratuitiese-sign their gratuity receipt formwithand have it dated automaticallyModeratorEdit the text on the gratuity receiptHave the language that I wantGratuitiesform(my company's lawyers want)ModeratorIndicate that the user has signedKeep track of the things I have toGratuitiesthe paper gratuity receipt formdo.ParticipantSign the gratuity receipt formNot have to sign it on paperGratuitiesModeratorHave a checklist of things to do tocheck off what I have done.Thank Youwrap the session, similar to the& Goodbyeintroduction.ModeratorHave a text of things to do to wrapRead specific text that I need toThank Youup the session, similar to thedo.& GoodbyeintroductionModeratorDisplay the quantitative data thatView charts quicklyChartswas captured during the data entryModeratorShare the data chartsSend them to my team membersChartsModeratorView the data log that wasSee the timestamps of what ILogcapturedcaptured and the raw notes.ModeratorView the data log by participantLook at the data by participantLogand be able to change participants