DEPARTMENT OF HEALT H AND HUl\IIA"J SERVICES 
OFFICE OF INSPECTOR GENERAL 
WASH!Nf;TON, DC  2020 1 
JUL19 2013 
TO: 	 Edwin L. Walker 
Deputy Assistant Secretary for the Administration on Aging 
Administration for Community Living 
FROM:  Stuart Wright-
Deputy Inspector General 
for Evaluation and Inspections 
SUBJECT: 	 Memorandum Report:  Performance Data for the Senior Medicare Patrol 
Projects:  July 2013 Performance Report, OEI-02-13-00170 
This memorandum report presents perfmmance data for the Senior Medicare Patrol (SMP) 
projects.  The Office oflnspector General (OIG) has collected these data since 1997.  In 
July 2010, the Administration on Aging (AoA), which is now part ofthe Administration for 
Community Living (ACL), requested that OIG continue to collect and report performance 
data for the projects to support its efforts to evaluate and improve their performance.  OIG 
currently reports this performance data on an annual basis. 
SUMMARY 
The SMP projects receive grants from ACL to recruit and train retired professionals and other 
senior citizens to recognize and report instances or patterns ofhealth care fraud.  In 20 12, the 
54 projects had 5,137 active volunteers, a 9-percent decrease from 2011.  These volunteers 
conducted 113,457 one-on-one counseling sessions and 14,748 group education sessions, a 
71-percent and 33-percent increase from 2011, respectively. 
In 2012, expected Medicare and Medicaid funds recovered that were attributable to the projects 
were $6 million. 1  In addition, total savings to beneficiaries and others increased from $13 ,657 in 
2011 to $133,977 in 2012.  However, there was more than a 50-percent decrease in cost 
avoidance on behalf of Medicare, Medicaid, beneficiaries, and others; the total for 2012 was 
$113,692.  Finally, one project provided information to Federal prosecutors for a case that 
eventually resulted in a $12.9 million settlement. 
1 In 2012, the performance measures for both Medicare and Medicaid funds recovered attributable to the projects 
were expanded to account for both expected and actual funds recovered.  Page 2  Edwin L. Walker 
 
 
We continue to emphasize that it is not always possible to track referrals to Medicare contractors 
or law enforcement from beneficiaries who have learned to detect fraud, waste, and abuse from  
the projects.  Therefore, the projects may not be receiving full credit for savings attributable to 
their work. In addition, the projects are unable to track the substantial savings derived from a 
sentinel effect whereby fraud and errors are reduced by Medicare beneficiaries scrutiny of their 
bills.  
 
BACKGROUND  
 
There is one SMP project in each of the 50 States and in the District of Columbia, Puerto Rico, 
Guam, and the Virgin Islands.  In 2012, funding for the projects totaled $20.1 million 
$9.4 million from AoA, and $10.7 million in Health Care Fraud and Abuse Control Program  
(HCFAC) funding.  Of the $10.7 million in HCFAC funding, $3.2 million was provided to 
support infrastructure, technical assistance, and other SMP project activities, and $7.5 million 
was designated for expanding the projects capacity to detect and prevent fraud.  In 2010 and 
2011, AoA also received HCFAC funds$9 million each yearto expand the projects 
capacity.  
 
Performance Measures  
In 2007, AoA revised some of the performance measures to more accurately reflect the work of 
the SMP projects. AoA developed the following performance measures, among others:  number 
of active volunteers, number of simple inquiries, and number of complex issues.  Active 
volunteers are individuals who are trained to assist with teaching beneficiaries how to detect 
fraud, waste, and abuse in Medicare and other health care programs.  Simple inquiries are 
beneficiary inquiries that are quickly resolved with very little research or review.  Complex 
issues involve collecting more detailed information related to an issue or a complaint that may 
warrant further action by an investigative agency, such as the reporting of potential fraud or 
abuse by a provider. 
 
Also in 2007, the projects were required to measure health care expenditures for which 
Medicare, Medicaid, a beneficiary, or other entity (e.g., secondary health insurer, pharmacy) was 
relieved of responsibility for payment as a result of the projects.  This performance measure is 
referred to as cost avoidance. For example, if a beneficiary discovers charges for services he or 
she did not receive and a project, on behalf of the beneficiary, contacts the provider and receives 
a corrected billing statement, the project may report this as cost avoidance.   
 
   
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)   Page 3  Edwin L. Walker 
 
In 2012, the performance measures for both Medicare and Medicaid funds recovered attributable 
to the projects were expanded to account for both expected and actual funds recovered. This is 
consistent with how OIG reports recoveries.2    
 
Tracking Systems 
AoA uses a Web-based system named the Seniors Medicare Assistance and Reporting Tool for 
Fraud and Complaint Tracking System (SMART FACTS).  The SMP projects are required to use 
SMART FACTS to track and report activities and complaints and to refer cases directly to an 
investigative agency. 
 
METHODOLOGY    
 
We based this review on data reported by the SMP projects.  In addition, we requested and 
reviewed documentation from the projects for funds recovered for the Medicare and Medicaid 
programs.  We also requested and reviewed documentation for actual savings to beneficiaries 
and others that were attributable to the projects, as well as for cost avoidance.  We did not review 
documentation for the other performance measures.  The results for all of the performance 
measures are presented in detail in the appendixes. 
 
Standards 
This study was conducted in accordance with the Quality Standards for Inspection and 
Evaluation issued by the Council of the Inspectors General on Integrity and Efficiency. 
 
RESULTS  
 
Results for 2012 
In 2012, the 54 SMP projects had a total of 5,137 active volunteers.  These volunteers conducted 
113,457 one-on-one counseling sessions and 14,748 group education sessions.  In total, 
449,509 beneficiaries attended these group education sessions.  The projects also reported 
conducting 188,199 media airings, which could be any distribution of media (e.g., print, radio, 
television, or electronic), to educate about fraud and the services of the project.  Additionally, the 
projects reported conducting 10,032 community outreach education events.  As a result of these 
training sessions and events, the projects received 84,061 simple inquiries.  They also received 
2,270 inquiries involving complex issues; 908 inquiries were referred for further action.   
Expected Medicare and Medicaid funds recovered that were attributable to the projects were 
$6 million, with actual Medicare and Medicaid funds recovered totaling $71,769.  Savings to 
beneficiaries and others totaled $133,977, and cost avoidance on behalf of Medicare, Medicaid, 
 
2 As required by the Inspector General  Act  of  1978 (P.L. 95-452), as amended,  OIG reports semiannually to the head  
of the U.S Department of Health and  Human Services and the Congress on the activities of the office.  In the 
semiannual  report, OIG reports expectedrather than actualrecoveries.  See the most recent semiannual report at  
https://oig.hhs.gov/reports-and-publications/semiannual/index.asp. 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)   Page 4  Edwin L. Walker 
 
beneficiaries, and others was $113,692.  Finally, one project provided information to Federal 
prosecutors for a case that eventually resulted in a $12.9 million settlement.   
 
Results Since 1997  
Since the programs inception 16 years ago, 72 SMP projects have reported performance data.3   
In total, these projects reported conducting 1,292,647 one-on-one counseling sessions and  
108,825 group education sessions. A total of 3,978,946 beneficiaries attended these group 
education sessions. The projects also reported conducting 2,102,108 media airings and  
93,894 community outreach education events. Total expected savings to Medicare and Medicaid 
attributable to the projects were $105.4 million.4  Most of the savings resulted from one projects 
involvement in adjustments to Medicaid claims  for individuals entitled to both Medicaid and 
Medicare. In addition, total savings to beneficiaries, and other payers were approximately  
$6.8 million.  Finally, total cost avoidance on behalf of the Medicare, Medicaid, beneficiaries, 
and others was $8.7 million. 
 
  Comparison With Results for 2011 
Although the projects experienced a 9-percent decrease in active volunteers from 2011, they 
were able to conduct significantly more one-on-one counseling and group education sessions.  
Specifically, the projects conducted 113,457 one-on-one counseling sessions in 2012, compared 
to 66,303 in 2011; they also conducted 14,748 group education sessions in 2012, compared to  
11,109 in 2011. The number of beneficiaries that attended group education sessions increased 
slightly, from 431,128 in 2011 to 449,509 in 2012. At the same time, the projects reported 
conducting far fewer media airings in 2012a total of 188,199, compared to 592,687 in 2011. 
 
As previously noted, for this years report, we counted both expected and actual Medicare and 
Medicaid funds recovered attributable to the projects.  This accounts for the significant increase 
in reported funds recovered when compared with prior years.  In 2012, the projects reported 
expected Medicare and Medicaid funds of $6 million, with actual Medicare funds recovered 
totaling $71,769 in 2012, an increase from $19,283 in 2011.  In addition, there was a significant 
increase in total savings to beneficiaries and others, from $13,657 in 2011 to $133,971 in 2012.  
However, there was more than a 50-percent decrease in cost avoidance on behalf of the 
Medicare, Medicaid, beneficiaries, and others from  $247,850 in 2011 to $113,692 in 2012.   
 
   
 
3
 Seventeen of these projects had closed as of December 2008 and one project is now focused solely on providing 

support to the  other projects. 

4
 The project reported these savings between  2001 and 2003.  Prior to 2007, OIG reviewed  documentation on 
 
savings to Medicare only and  included  self-reported data on savings to Medicaid,  beneficiaries, and  other entities. 

Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)   Page 5  Edwin L. Walker 
 
CONCLUSION 
 
In 2012, the 54 SMP projects had 5,137 active volunteers, a 9-percent decrease from 2011.  
These volunteers conducted 113,457 one-on-one counseling sessions and 14,748 group education 
sessions, a 71-percent and 33-percent increase from 2011, respectively.   
 
Also, expected Medicare and Medicaid funds recovered that were attributable to the projects 
were $6 million in 2012.5  In addition, total savings to beneficiaries and others increased from  
$13,657 in 2011 to $133,977 in 2012. However, there was more than a 50-percent decrease in 
cost avoidance on behalf of Medicare, Medicaid, beneficiaries, and others; the total for 2012 was 
$113,692. Finally, one project provided information to Federal prosecutors for a case that 
eventually resulted in a $12.9 million settlement.    
 
We continue to emphasize that it is not always possible to track referrals to Medicare contractors 
or law enforcement from beneficiaries who have learned to detect fraud, waste, and abuse from  
the projects.  Therefore, the projects may not be receiving full credit for savings attributable to 
their work. In addition, the projects are unable to track the substantial savings derived from a 
sentinel effect whereby fraud and errors are reduced by Medicare beneficiaries scrutiny of their 
bills.  
 
As agreed, we will continue to monitor the projects and will provide ACL with annual summary 
reports of performance data.  This memorandum report is being issued directly in final form  
because it contains no recommendations.  If you have comments or questions about this 
memorandum report, please provide them within 60 days.  Please refer to report number  
OEI-02-13-00170 in all correspondence. 
 
 
cc: 	  Olen Clybourn, Deputy Director of the Office of Strategic Operations and Regulatory 
Affairs, CMS 
 
 
5 In  2012, the performance measures for both Medicare and Medicaid funds recovered attributable to the projects 
were expanded to account  for both expected  and actual  funds recovered.  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)    
Results for Performance Measures 

for the Senior Medicare Patrol Projects 

 
 
 
List of Appendixes 
 
Appendix A:  Summary of Overall Performance of Projects Since 1997........................................7 

 
Appendix B:  Summary of Overall Performance of Projects in 2012............................................ ..9 

 
Appendix C:  Results for 2012, by Performance Measure............................................................11
  
 
Appendix D:  Results for 2012, by Project.............................................................................33 

 
Appendix E:  Definitions of Performance Measures.................................................................88
 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         6    
APPENDIX A 
 
Summary of Overall Performance of Projects Since 1997 
 
The following table provides a summary of the overall performance of all 72 Senior Medicare Patrol projects that have operated since 
1997. 
 
Performance measures labeled with an asterisk (*) are reported as of 2007. 
 
For performance measure #15Number of complex issues pending further actionthe same issue can continue through numerous 
reporting periods for a project. The number of issues is not a unique count; therefore, the data cannot be added to the number from  
prior years. 
 
Performance measures #17A and #17B, labeled with two asterisks (**), were changed to include actual and expected funds recovered 
as of 2012. Prior to 2012, the measures only included actual funds recovered.   
 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         7    
 
Summary of Overall Performance of Projects Since 1997 
 
    Total Since 1997 
  PERFORMANCE MEASURES    
1  Total number of active volunteers*   35,239  
2  Total number  of volunteer training hours*  422,901 
3  Total number of  volunteer work hours*  882,588 
4  Number of media airings   2,102,108  
5   Number of community outreach education events conducted  93,894  
6  Estimated number of people reached by community outreach education events   27,983,205 
7   Number of group education sessions for  beneficiaries  108,825  
8   Number of beneficiaries who attended group education sessions    3,978,946  
9   Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   1,292,647  
10  Total number of simple inquiries received*   421,229  
11   Total number of simple inquiries resolved*   407,672  
12  Number of inquiries involving complex issues received*  31,355 
13A   Number of inquiries involving complex issues referred for  further action*   8,060 
13B   Total dollar amount referred for further action*   $42,004,967  
14   Number of complex issues resolved*   15,344  
15   Number of complex issues pending further  action*   8,979 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others*   $8,695,907  
17A   Expected Medicare funds recovered attributable to the projects**    $10,597,031  
17B   Expected Medicaid funds recovered attributable to the projects**    $94,758,920  
17C   Actual savings to  beneficiaries attributable to the projects   $3,376,217  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $3,470,633  
17A  17D  Total savings attributable to the projects   $112,202,799  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         8    
APPENDIX B 
 
Summary of Overall Performance of Projects in 2012 

 
 
The following table provides data for the 54 Senior Medicare Patrol projects that operated in 2012. 
 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         9    
 
Summary of  Overall Performance of Projects in 2012 
 
    Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  5,137 
2  Total number  of volunteer training hours    39,257  
3  Total number of  volunteer work hours  120,953  
4  Number of media airings   188,199  
5   Number of community outreach education events conducted  10,032  
6  Estimated number of people reached by community outreach education events   996,040 
7  Number  of group education sessions for beneficiaries  14,748  
8   Number of beneficiaries who attended group education sessions    449,509  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  113,457 
10  Total number of simple inquiries received   84,061  
11   Total number of simple inquiries resolved    83,856  
12  Number of inquiries involving complex issues received  2,270 
13A   Number of inquiries involving complex issues referred for  further action   908 
13B   Total dollar amount referred for further action   $27,529,968  
14   Number of complex issues resolved   1,748 
15   Number of complex issues pending further  action   2,585 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $113,692  
17A   Expected Medicare funds recovered attributable to the projects   $5,957,910  
17B   Expected  Medicaid funds recovered attributable to the Projects   $102,000  
17C   Actual savings to  beneficiaries attributable to the projects   $130,796  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $ 3,175  
17A  17D  Total savings attributable to the projects   $6,193,881  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         10    
APPENDIX C 
 
Results for 2012, by  Performance Measure 
 
The following tables provide the results by performance measure for each of the 54 Senior Medicare Patrol projects operating  

in 2012. 

 
The total amounts for Performance Measures 2, 3, 9, 13B, 16, 17A, and 17C, labeled with an asterisk (*), do not match the sum of 
each of these performance measures in Appendix B because of rounding. 
 
 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         11    
 
   
PERFORMANCE MEASURE  1: Total Number of Active Volunteers 
  Total for 2012         Total for 2012 
Alabama  54    Montana  49  
Alaska  93     Nebraska  114 
Arizona    120     Nevada  65  
Arkansas  69     New Hampshire  13  
California  515     New Jersey    26  
Colorado  24     New Mexico   59  
Connecticut  174    New York  429 
Delaware  16     North Carolina   86  
District of Columbia   52    North Dakota  44  
Florida  187     Ohio    56  
Georgia   180    Oklahoma  0  
Guam  8     Oregon    183  
Hawaii  71     Pennsylvania  61  
Idaho  208    Puerto Rico  26 
Illinois  65     Rhode Island  50  
Indiana  86     South Carolina   36  
Iowa  85     South Dakota   28  
Kansas  35     Tennessee  125 
Kentucky  94     Texas  186  
Louisiana  41     Utah  182 
Maine  114    Vermont  47  
Maryland  152     Virginia   36  
Massachusetts  48    Virgin Islands  29  
Michigan  317    Washington    13  
Minnesota  76     West Virginia   66  
Mississippi  15    Wisconsin   107 
Missouri  90    Wyoming  32  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         12     
PERFORMANCE MEASURE 2: Total Number of Volunteer Training Hours* 
  Total for 2012        Total for 2012 
Alabama  20    Montana  188 
Alaska  1,502     Nebraska  516 
Arizona    1,941     Nevada  928  
Arkansas  210     New Hampshire  257  
California  1,087     New Jersey   354 
Colorado  63     New Mexico   1,183  
Connecticut  492    New York  1,847 
Delaware  71     North Carolina   164 
District of Columbia   345    North Dakota  101 
Florida  1,005     Ohio    223 
Georgia   938    Oklahoma  0  
Guam  39     Oregon    1,674  
Hawaii  1,548     Pennsylvania  114 
Idaho  1,262    Puerto Rico  938 
Illinois  246     Rhode Island  222 
Indiana  86     South Carolina   528  
Iowa  442    South Dakota   33  
Kansas  150     Tennessee  1,507 
Kentucky  402     Texas  1,005  
Louisiana  158     Utah  854 
Maine  1,152     Vermont  162  
Maryland  2,365     Virginia   341 
Massachusetts  545    Virgin Islands  296 
Michigan  7,416    Washington    142 
Minnesota  648     West Virginia   5  
Mississippi  49    Wisconsin   295 
Missouri  531    Wyoming  673  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         13    
 
PERFORMANCE MEASURE 3: Total Number of Volunteer Work Hours* 
  Total for 2012         Total for 2012 
Alabama  2,681    Montana  850 
Alaska  205     Nebraska  1,900  
Arizona    4,052     Nevada  1,023  
Arkansas  587     New Hampshire  178  
California  12,341    New Jersey   445 
Colorado  133    New Mexico   2,860  
Connecticut  907    New York  1,617 
Delaware  657     North Carolina   31,698 
District of Columbia   1,096    North Dakota  483 
Florida  3,425     Ohio    726 
Georgia   2,851     Oklahoma  0  
Guam  340    Oregon    1,846  
Hawaii  1,476     Pennsylvania  1,003 
Idaho  2,536    Puerto Rico   4,948  
Illinois  710     Rhode Island  880 
Indiana  1,467     South Carolina   205  
Iowa  567    South Dakota   73  
Kansas  6     Tennessee  1,817 
Kentucky  1,772     Texas  593  
Louisiana  1,051     Utah  5,939  
Maine  5,640     Vermont  957  
Maryland  5,701     Virginia   360 
Massachusetts  2,568     Virgin Islands  528 
Michigan  3,432    Washington    698 
Minnesota  691     West Virginia   995  
Mississippi  313    Wisconsin   873 
Missouri  172    Wyoming  85  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         14    
 
PERFORMANCE MEASURE 4: Number of Media Airings 
  Total for 2012      Total for 2012 
Alabama  70    Montana  513 
Alaska  300     Nebraska  6,406  
Arizona    12     Nevada  13,779 
Arkansas  147     New Hampshire  2,517  
California  119     New Jersey   934 
Colorado  145    New Mexico   5,829  
Connecticut  102    New York  38,061 
Delaware  15613    North Carolina   38,290 
District of Columbia   4,033    North Dakota  104 
Florida  1,172     Ohio    1,965  
Georgia   6,203     Oklahoma  7,475  
Guam  359    Oregon    18  
Hawaii  746     Pennsylvania  69  
Idaho  2,028    Puerto Rico  20 
Illinois  176     Rhode Island  181 
Indiana  2,428     South Carolina   4,397  
Iowa  352    South Dakota   26  
Kansas  52     Tennessee  3,710 
Kentucky  2,400     Texas  3,632  
Louisiana  4,129     Utah  135 
Maine  224    Vermont  529  
Maryland  4,228     Virginia   2,838 
Massachusetts  424    Virgin Islands  89  
Michigan  628    Washington    4 
Minnesota  106     West Virginia   337  
Mississippi  1    Wisconsin   1,187 
Missouri  132    Wyoming  8,825  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         15    
 
PERFORMANCE MEASURE 5: Number of Community Outreach Education Events Conducted 
  Total for 2012         Total for 2012 
Alabama  188    Montana  22  
Alaska  62     Nebraska  257 
Arizona    52     Nevada  125  
Arkansas  16     New Hampshire  97  
California  383     New Jersey    55  
Colorado  131    New Mexico   421  
Connecticut  91     New York  519 
Delaware  91     North Carolina   231 
District of Columbia   57    North Dakota  128 
Florida  368     Ohio    174 
Georgia   897    Oklahoma  89  
Guam  50     Oregon    23  
Hawaii  90     Pennsylvania  86  
Idaho  142    Puerto Rico   1,174  
Illinois  263     Rhode Island  131 
Indiana  308     South Carolina   330  
Iowa  46     South Dakota   6  
Kansas  84     Tennessee  579 
Kentucky  126     Texas  124  
Louisiana  120     Utah  176 
Maine  139    Vermont  19  
Maryland  313     Virginia   268 
Massachusetts  79    Virgin Islands  29  
Michigan  238    Washington    198 
Minnesota  78     West Virginia   34  
Mississippi  33    Wisconsin   75 
Missouri  165    Wyoming  52  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         16    
 
PERFORMANCE MEASURE  6: Estimated Number of People Reached by Community Outreach Education 
Events 
  Total for 2012        Total for 2012 
Alabama  17,016    Montana  1,557  
Alaska  2,688     Nebraska  21,319 
Arizona    6,859     Nevada  10,184 
Arkansas  3,479     New Hampshire  4,021  
California  61,551    New Jersey    7,291  
Colorado  10,042    New Mexico  41,852 
Connecticut  9,364     New York  38,532 
Delaware  7994    North Carolina   107,025 
District of Columbia   5,040    North Dakota  5,249 
Florida  44,651    Ohio    15,498 
Georgia   53,386    Oklahoma  11,324 
Guam  3,502     Oregon    2,519  
Hawaii  9,190     Pennsylvania  8,641 
Idaho  11,603    Puerto Rico  39,618 
Illinois  22,511    Rhode Island  3,903 
Indiana  40,661    South Carolina  20,982 
Iowa  4,992     South Dakota   319  
Kansas  3,597     Tennessee  79,250 
Kentucky  11,798    Texas  10,142 
Louisiana  15,181    Utah  11,401 
Maine  7,603     Vermont  813  
Maryland  20,955    Virginia   18,915 
Massachusetts  8,220     Virgin Islands  2,404 
Michigan   55,534    Washington    22,412 
Minnesota  41,098    West Virginia   5,880  
Mississippi  3,656    Wisconsin   5,804 
Missouri  8,656    Wyoming  8,358  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         17    
 
PERFORMANCE MEASURE  7: Number of Group Education Sessions for Beneficiaries 
  Total for 2012        Total for 2012 
Alabama  418    Montana  417 
Alaska  41     Nebraska  168 
Arizona    135     Nevada  96  
Arkansas  141     New Hampshire  156  
California  1,207     New Jersey   356 
Colorado  280    New Mexico   66  
Connecticut  53     New York  684 
Delaware  27     North Carolina   541 
District of Columbia   157    North Dakota  103 
Florida  567     Ohio    138 
Georgia   1,582     Oklahoma  189  
Guam  158    Oregon    93  
Hawaii  61     Pennsylvania  197 
Idaho  259    Puerto Rico  0 
Illinois  428     Rhode Island  77  
Indiana  285     South Carolina   105  
Iowa  479    South Dakota   13  
Kansas  31     Tennessee  214 
Kentucky  197     Texas  258  
Louisiana  251     Utah  300 
Maine  284    Vermont  102  
Maryland  287     Virginia   291 
Massachusetts  103    Virgin Islands  38  
Michigan  533    Washington    1,245  
Minnesota  450     West Virginia   40  
Mississippi  97    Wisconsin   152 
Missouri  180    Wyoming  18  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         18    
 
PERFORMANCE MEASURE 8: Number of Beneficiaries Who Attended Group Education Sessions 
  Total for 2012        Total for 2012 
Alabama  11,118    Montana  11,464 
Alaska  6,395     Nebraska  4,239  
Arizona    3,641     Nevada  2,842  
Arkansas  5,246     New Hampshire  2,894  
California  39,044    New Jersey   16,378 
Colorado  5,382    New Mexico   1,450  
Connecticut  2,396     New York  20,999 
Delaware  885     North Carolina   22,922 
District of Columbia   3,438    North Dakota  1,753 
Florida  22,850    Ohio    3,716  
Georgia   46,824    Oklahoma  6,711  
Guam  2,415     Oregon    1,895  
Hawaii  2,148     Pennsylvania  5,343 
Idaho  8,855    Puerto Rico  0 
Illinois  12,227    Rhode Island  1,738 
Indiana  9,450     South Carolina   2,882  
Iowa  11,230    South Dakota   469  
Kansas  929     Tennessee  9,998 
Kentucky  5,108     Texas  8,135  
Louisiana  8,711     Utah  6,532  
Maine  5,427     Vermont  2,501  
Maryland  6,848     Virginia   8,209 
Massachusetts  2,165     Virgin Islands  485 
Michigan   20,221    Washington    19,479 
Minnesota  7,394     West Virginia   24,646 
Mississippi  2,075    Wisconsin   3,721 
Missouri  5,215    Wyoming  471  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         19    
 
PERFORMANCE MEASURE  9: Number of One-on-One Counseling Sessions Held With                             or 
on Behalf of a Beneficiary* 
  Total for 2012         Total for 2012 
Alabama  120    Montana  571 
Alaska  3     Nebraska  2,682  
Arizona    531     Nevada  464  
Arkansas  105     New Hampshire  2,345  
California  9,582     New Jersey   235 
Colorado  37     New Mexico   2,206  
Connecticut  2,161     New York  4,111 
Delaware  380     North Carolina   5,778 
District of Columbia   43    North Dakota  104 
Florida  32     Ohio    63  
Georgia   4,424     Oklahoma  91  
Guam  700    Oregon    1,167  
Hawaii  53     Pennsylvania  1,109 
Idaho  2,348    Puerto Rico   5,219  
Illinois  5,184     Rhode Island  2,592 
Indiana  1,725     South Carolina  10,151 
Iowa  770    South Dakota   193  
Kansas  20     Tennessee  2,778 
Kentucky  1,643     Texas  441  
Louisiana  699     Utah  6,335  
Maine  6,363     Vermont  0  
Maryland  15,501    Virginia   612 
Massachusetts  46    Virgin Islands  115 
Michigan  2,568    Washington    3,272  
Minnesota  119     West Virginia   504  
Mississippi  825    Wisconsin   193 
Missouri  2    Wyoming  4,143  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         20    
 
PERFORMANCE MEASURE 10:  Total Number of Simple Inquiries Received 
  Total for 2012         Total for 2012 
Alabama  74    Montana  488 
Alaska  8     Nebraska  196 
Arizona    407     Nevada  148  
Arkansas  230     New Hampshire  538  
California  387     New Jersey   463 
Colorado  192    New Mexico   214  
Connecticut  3,187     New York  63  
Delaware  879     North Carolina   4,037 
District of Columbia   197    North Dakota  76  
Florida  229     Ohio    44  
Georgia   4,020     Oklahoma  77  
Guam  669    Oregon    3,186  
Hawaii  390     Pennsylvania  153 
Idaho  84     Puerto Rico  0 
Illinois  9,223     Rhode Island  3,757 
Indiana  30     South Carolina   2,459  
Iowa  233    South Dakota   83  
Kansas  61     Tennessee  95 
Kentucky  318     Texas  484  
Louisiana  159     Utah  7,675  
Maine  2,977     Vermont  18  
Maryland  8,496     Virginia   798 
Massachusetts  564    Virgin Islands  17  
Michigan  462    Washington    7,537  
Minnesota  2,123     West Virginia   2,560  
Mississippi  84    Wisconsin   1,812 
Missouri  8,223    Wyoming  3,177  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         21    
 
PERFORMANCE MEASURE 11:  Total Number of Simple Inquiries Resolved 
  Total for 2012        Total for 2012 
Alabama  73    Montana  488 
Alaska  8     Nebraska  196 
Arizona    407     Nevada  148  
Arkansas  228     New Hampshire  538  
California  387     New Jersey   461 
Colorado  170    New Mexico   214  
Connecticut  3,187     New York  62  
Delaware  879     North Carolina   4,036 
District of Columbia   197    North Dakota  76  
Florida  229     Ohio    44  
Georgia   4,009     Oklahoma  75  
Guam  668    Oregon    3,186  
Hawaii  390     Pennsylvania  153 
Idaho  84     Puerto Rico  0 
Illinois  9,223     Rhode Island  3,757 
Indiana  30     South Carolina   2,373  
Iowa  233    South Dakota   83  
Kansas  61     Tennessee  95 
Kentucky  318     Texas  469  
Louisiana  159     Utah  7,675  
Maine  2,976     Vermont  18  
Maryland  8,470     Virginia   798 
Massachusetts  558    Virgin Islands  17  
Michigan  462    Washington    7,525  
Minnesota  2,123     West Virginia   2,560  
Mississippi  84    Wisconsin   1,809 
Missouri  8,210    Wyoming  3,177  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         22    
 
PERFORMANCE MEASURE 12:  Number of Inquiries Involving Complex Issues Received 
  Total for 2012        Total for 2012 
Alabama  11    Montana  38  
Alaska  2     Nebraska  25  
Arizona    1     Nevada  12  
Arkansas  32     New Hampshire  16  
California  211     New Jersey    86  
Colorado  61     New Mexico   35  
Connecticut  53     New York  0 
Delaware  54     North Carolina   62  
District of Columbia   4    North Dakota  1 
Florida  59     Ohio    12  
Georgia   18     Oklahoma  6  
Guam  2     Oregon    13  
Hawaii  22     Pennsylvania  68  
Idaho  12     Puerto Rico  0 
Illinois  64     Rhode Island  14  
Indiana  7     South Carolina   47  
Iowa  21     South Dakota   13  
Kansas  15     Tennessee  55 
Kentucky  14     Texas  55  
Louisiana  74     Utah  38  
Maine  50     Vermont  5  
Maryland  33     Virginia   31  
Massachusetts  38    Virgin Islands  0 
Michigan  45    Washington    575 
Minnesota  115     West Virginia   9  
Mississippi  2    Wisconsin   24 
Missouri  0    Wyoming  10  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         23    
 
PERFORMANCE MEASURE 13A:  Number of Inquiries Involving Complex Issues Referred for Further 
Action 
  Total for 2012         Total for 2012 
Alabama  2    Montana  27  
Alaska  1     Nebraska  17  
Arizona    0     Nevada  4  
Arkansas  28     New Hampshire  6  
California  149     New Jersey    23  
Colorado  60     New Mexico   5  
Connecticut  20     New York  0 
Delaware  22     North Carolina   46  
District of Columbia   4    North Dakota  0 
Florida  47     Ohio    10  
Georgia   21     Oklahoma  0  
Guam  1     Oregon    9  
Hawaii  11     Pennsylvania  14  
Idaho  7    Puerto Rico  0 
Illinois  33     Rhode Island  10  
Indiana  4     South Carolina   17  
Iowa  21     South Dakota   0  
Kansas  10     Tennessee  25 
Kentucky  9     Texas  45  
Louisiana  20     Utah  35  
Maine  9    Vermont  1  
Maryland  2    Virginia   47  
Massachusetts  23    Virgin Islands  0 
Michigan  29    Washington    10  
Minnesota  5     West Virginia   1  
Mississippi  0    Wisconsin   14 
Missouri  1    Wyoming  3  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         24    
 
PERFORMANCE MEASURE  13B:  Total Dollar Amount Referred for Further Action* 
  Total for 2012        Total for 2012 
Alabama    $953    Montana    $165,905  
Alaska    $0    Nebraska    $37,580  
Arizona     $0     Nevada    $1,319  
Arkansas    $1,872     New Hampshire   $3,000  
California   $1,122,525     New Jersey    $27,390  
Colorado   $25,020,673     New Mexico   $28,838  
Connecticut    $2,000     New York  $0 
Delaware    $137,993     North Carolina    $90,741  
District of Columbia    $750     North Dakota   $74 
Florida   $42,648     Ohio     $6,102  
Georgia    $5,136     Oklahoma   $0  
Guam    $18,748     Oregon     $3,013  
Hawaii    $2,115     Pennsylvania   $423  
Idaho   $7,620     Puerto Rico  $0 
Illinois   $25,440     Rhode Island   $5,055  
Indiana   $170     South Carolina   $270  
Iowa    $10,352     South Dakota    $20,703  
Kansas  $4,577     Tennessee   $6,152  
Kentucky  $4,958     Texas   $93,890  
Louisiana  $38,611     Utah   $125,610  
Maine   $29,754     Vermont    $220  
Maryland    $1,100     Virginia    $4,349  
Massachusetts  $375,623    Virgin Islands   $0 
Michigan    $32,918     Washington     $419  
Minnesota   $2,655     West Virginia    $980  
Mississippi    $0    Wisconsin    $16,533  
Missouri  $0    Wyoming   $2,213  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         25    
 
PERFORMANCE MEASURE 14: Number of Complex Issues Resolved 
  Total for 2012         Total for 2012 
Alabama  4    Montana  36  
Alaska  0     Nebraska  29  
Arizona    0     Nevada  1  
Arkansas  16     New Hampshire  11  
California  140     New Jersey    82  
Colorado  108    New Mexico   21  
Connecticut  47     New York  0 
Delaware  21     North Carolina   29  
District of Columbia   3    North Dakota  1 
Florida  22     Ohio    5  
Georgia   17     Oklahoma  15  
Guam  0     Oregon    7  
Hawaii  27     Pennsylvania  51  
Idaho  17     Puerto Rico  0 
Illinois  58     Rhode Island  28  
Indiana  5     South Carolina   12  
Iowa  16     South Dakota   15  
Kansas  16     Tennessee  36 
Kentucky  12     Texas  45  
Louisiana  91     Utah  39  
Maine  49     Vermont  9  
Maryland  40     Virginia   17  
Massachusetts  22    Virgin Islands  0 
Michigan  59    Washington    328 
Minnesota  106     West Virginia   0  
Mississippi  1    Wisconsin   26 
Missouri  1    Wyoming  7  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         26    
 
PERFORMANCE MEASURE 15: Number of Complex Issues Pending Further Action 
  Total for 2012         Total for 2012 
Alabama  14    Montana  10  
Alaska  0     Nebraska  10  
Arizona    25     Nevada  25  
Arkansas  22     New Hampshire  9  
California  407     New Jersey    15  
Colorado  25     New Mexico   13  
Connecticut  18     New York  121 
Delaware  63     North Carolina   29  
District of Columbia   11    North Dakota  0 
Florida  234     Ohio    13  
Georgia   29     Oklahoma  5  
Guam  8     Oregon    5  
Hawaii  12     Pennsylvania  39  
Idaho  3    Puerto Rico  2 
Illinois  103     Rhode Island  32  
Indiana  78     South Carolina   70  
Iowa  53     South Dakota   0  
Kansas  66     Tennessee  62 
Kentucky  1     Texas  135  
Louisiana  27     Utah  3  
Maine  10     Vermont  2  
Maryland  24     Virginia   68  
Massachusetts  37    Virgin Islands  3 
Michigan  15    Washington    323 
Minnesota  46     West Virginia   141  
Mississippi  32    Wisconsin   16 
Missouri  66    Wyoming  5  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         27    
 
PERFORMANCE MEASURE 16: Cost Avoidance on Behalf of Medicare, Medicaid, Beneficiaries, or 
Others* 
  Total for 2012         Total for 2012 
Alabama    $0    Montana   $363  
Alaska    $0    Nebraska    $0 
Arizona     $0     Nevada    $0 
Arkansas    $66     New Hampshire   $0 
California   $32,721     New Jersey    $929  
Colorado   $10,571     New Mexico   $9,195  
Connecticut   $0    New York  $0 
Delaware    $7,644     North Carolina   $0 
District of Columbia   $0    North Dakota  $0 
Florida   $522     Ohio     $0 
Georgia    $0    Oklahoma   $0 
Guam    $0    Oregon     $0 
Hawaii    $477     Pennsylvania   $0 
Idaho   $5,367     Puerto Rico  $0 
Illinois   $0    Rhode Island   $0 
Indiana   $0    South Carolina   $0 
Iowa    $0    South Dakota    $18,973  
Kansas   $0    Tennessee   $0 
Kentucky    $4,207     Texas    $0 
Louisiana   $1,748     Utah   $11,140  
Maine   $0    Vermont    $0 
Maryland    $0    Virginia    $0 
Massachusetts  $1,880    Virgin Islands   $0 
Michigan   $0    Washington     $0 
Minnesota    $0     West Virginia    $0 
Mississippi    $0    Wisconsin    $7,891  
Missouri   $0    Wyoming   $0  
 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         28    
 
PERFORMANCE MEASURE 17A:  Expected Medicare Funds Recovered Attributable to the Projects* 
  Total for 2012         Total for 2012 
Alabama    $0    Montana   $0 
Alaska    $0    Nebraska    $0 
Arizona     $0    Nevada    $0 
Arkansas    $105     New Hampshire   $0 
California   $1,695,486     New Jersey    $282  
Colorado  $16,928    New Mexico   $215  
Connecticut   $0    New York  $0 
Delaware    $2,071     North Carolina   $0 
District of Columbia   $0    North Dakota  $0 
Florida   $1,533     Ohio     $11,522  
Georgia    $3,993,860     Oklahoma   $0 
Guam    $0    Oregon     $0 
Hawaii    $0    Pennsylvania   $0 
Idaho   $0    Puerto Rico  $0 
Illinois   $69,213     Rhode Island   $0 
Indiana    $0    South Carolina   $0 
Iowa    $0    South Dakota    $0 
Kansas    $0    Tennessee   $0 
Kentucky    $1,163     Texas    $0 
Louisiana   $160,507     Utah   $4,665  
Maine   $156     Vermont    $0 
Maryland    $0    Virginia    $0 
Massachusetts  $0    Virgin Islands   $0 
Michigan   $0    Washington     $0 
Minnesota    $0    West Virginia    $0 
Mississippi    $0    Wisconsin    $203  
Missouri   $0    Wyoming    $0  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         29    
 
PERFORMANCE MEASURE 17B: Expected Medicaid Funds Recovered Attributable to the Projects 
  Total for 2012        Total for 2012 
Alabama    $0    Montana   $0 
Alaska    $0    Nebraska    $0 
Arizona     $0    Nevada    $0 
Arkansas    $0    New Hampshire   $0 
California  $102,000    New Jersey    $0 
Colorado   $0    New Mexico   $0 
Connecticut    $0    New York  $0 
Delaware    $0    North Carolina   $0 
District of Columbia   $0    North Dakota  $0 
Florida    $0    Ohio     $0 
Georgia    $0    Oklahoma   $0 
Guam    $0    Oregon     $0 
Hawaii    $0    Pennsylvania   $0 
Idaho   $0    Puerto Rico  $0 
Illinois   $0    Rhode Island   $0 
Indiana    $0    South Carolina   $0 
Iowa    $0    South Dakota    $0 
Kansas    $0    Tennessee   $0 
Kentucky    $0    Texas    $0 
Louisiana    $0    Utah    $0 
Maine   $0    Vermont    $0 
Maryland    $0    Virginia    $0 
Massachusetts  $0    Virgin Islands   $0 
Michigan   $0    Washington     $0 
Minnesota    $0    West Virginia    $0 
Mississippi    $0    Wisconsin    $0 
Missouri   $0    Wyoming   $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         30    
 
PERFORMANCE MEASURE 17C:  Actual Savings To Beneficiaries Attributable to the Projects* 
  Total for 2012        Total for 2012 
Alabama    $0    Montana   $12,660  
Alaska    $0    Nebraska    $0 
Arizona     $0    Nevada    $0 
Arkansas    $0    New Hampshire   $0 
California   $91,500     New Jersey    $668  
Colorado   $16,481     New Mexico   $3,530  
Connecticut    $0    New York  $0 
Delaware    $0    North Carolina   $0 
District of Columbia   $0    North Dakota   $74 
Florida    $0    Ohio     $0 
Georgia    $0    Oklahoma   $0 
Guam    $0    Oregon     $0 
Hawaii    $0    Pennsylvania   $0 
Idaho   $749     Puerto Rico  $0 
Illinois   $182     Rhode Island   $0 
Indiana    $0    South Carolina   $0 
Iowa    $0    South Dakota    $0 
Kansas    $0    Tennessee   $1,934  
Kentucky    $417     Texas  $0  
Louisiana   $44    Utah   $314  
Maine   $0    Vermont    $0 
Maryland    $0    Virginia    $0 
Massachusetts  $2,088    Virgin Islands   $0 
Michigan     Washington     $0 
$0 
Minnesota   $156     West Virginia    $0 
Mississippi    $0    Wisconsin    $0 
Missouri   $0    Wyoming   $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         31    
 
PERFORMANCE MEASURE  17D:  Other Savings Attributable to the Projects 
  Total for 2012         Total for 2012 
Alabama    $0    Montana  $0 
Alaska    $0    Nebraska  $0 
Arizona     $0    Nevada  $0 
Arkansas    $0    New Hampshire  $0 
California   $229     New Jersey    $0 
Colorado   $2,946     New Mexico   $0 
Connecticut    $0    New York  $0 
Delaware    $0    North Carolina   $0 
District of Columbia   $0    North Dakota  $0 
Florida    $0    Ohio    $0 
Georgia    $0    Oklahoma  $0 
Guam    $0    Oregon    $0 
Hawaii    $0    Pennsylvania  $0 
Idaho   $0    Puerto Rico  $0 
Illinois   $0    Rhode Island  $0 
Indiana    $0    South Carolina   $0 
Iowa    $0    South Dakota   $0 
Kansas    $0    Tennessee  $0 
Kentucky    $0    Texas  $0 
Louisiana    $0    Utah  $0 
Maine   $0    Vermont  $0 
Maryland    $0    Virginia   $0 
Massachusetts  $0    Virgin Islands  $0 
Michigan   $0    Washington    $0 
Minnesota    $0    West Virginia   $0 
Mississippi    $0    Wisconsin   $0 
Missouri   $0    Wyoming  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         32    
APPENDIX D 

 
Results for 2012, by Project 
 
The following tables provide a project-by-project listing of the results for each performance measure for each of the 54 Senior  
Medicare Patrol projects operating in 2012.  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         33    
 
 
 
Alabama  Department of Senior Services, Montgomery  
In operation since:  July 2006  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  54 
2   Total number of volunteer training hours    20  
3  Total number of  volunteer work hours  2,681 
4  Number of media airings   70  
5  Number of community outreach education events conducted  188 
6  Estimated number of people reached by community outreach education events  17,016 
7  Number of group education sessions for  beneficiaries  418  
8  Number  of beneficiaries who  attended group education sessions    11,118 
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  120 
10   Total number of simple inquiries received   74  
11   Total number of simple inquiries resolved    73  
12   Number of inquiries involving complex issues received  11 
13A   Number of inquiries involving complex issues referred for further action  2 
13B   Total dollar amount referred for further action  $953 
14   Number of complex issues resolved   4 
15   Number of complex issues pending further  action   14  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         34    
Alaska  Health and Social Services, Medicare Information Office, Anchorage  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  93 
2  Total number  of volunteer training hours    1,502 
3  Total number of  volunteer work hours  205 
4  Number of media airings   300 
5  Number of community outreach education events  conducted  62 
6  Estimated number of people reached by community outreach education events   2,688 
7  Number of group education sessions for  beneficiaries  41  
8  Number of beneficiaries who attended group education sessions    6,395  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  3 
10   Total number of simple inquiries received   8 
11   Total number of simple inquiries resolved    8  
12   Number of inquiries involving complex issues received  2 
13A   Number of inquiries involving complex issues referred for further action  1 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   0  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         35    
 
Arizona  Arizona Division of Aging and Adult Services, Phoenix  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  120 
2  Total number  of volunteer training hours    1,941 
3  Total number of  volunteer work hours  4,052 
4  Number of media airings   12  
5  Number of community outreach education events  conducted  52 
6  Estimated number of people reached by community outreach education events   6,859 
7  Number of group education sessions for  beneficiaries  135  
8  Number of beneficiaries who attended group education sessions    3,641  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  531 
10   Total number of simple inquiries received   407 
11   Total number of simple inquiries resolved    407  
12   Number of inquiries involving complex issues received  1 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   25  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         36    
Arkansas  Arkansas Department of Human Services, Division of Aging and Adult Services, Little 
Rock 
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  69 
2  Total number  of volunteer training hours    210 
3  Total number of  volunteer work hours  587 
4  Number  of media airings  147 
5  Number of community outreach education events  conducted  16 
6  Estimated number of people reached by community outreach education events   3,479 
7  Number of group education sessions for  beneficiaries  141  
8  Number of beneficiaries who attended group education sessions    5,246  
9   Number of one-on-one counseling sessions held with or  on  behalf  of a  
beneficiary   105 
10   Total number of simple inquiries received   230 
11   Total number of simple inquiries resolved    228  
12   Number of inquiries involving complex issues received  32 
13A   Number of inquiries involving complex issues referred for further action  28  
13B   Total dollar amount referred for further action  $1,872 
14   Number of complex issues resolved   16 
15   Number of complex issues pending further  action   22  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $66  
17A   Expected Medicare funds recovered attributable to the projects  $105 
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $105 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         37    
 
California  California Health Advocates, Santa Ana  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  515 
2  Total number  of volunteer training hours    1,087 
3  Total number of  volunteer work hours  12,341 
4  Number of media airings   119 
5  Number of community outreach education events conducted  383 
6  Estimated number of people reached by community outreach education events  61,551 
7  Number of group education sessions for  beneficiaries  1,207  
8  Number  of beneficiaries who  attended group education sessions    39,044 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   9,582  
10   Total number of simple inquiries received   387 
11   Total number of simple inquiries resolved    387  
12   Number of inquiries involving complex issues received  211 
13A   Number of inquiries involving complex issues referred for further action  149 
13B   Total dollar amount referred for further action   $1,122,525  
14   Number of complex issues resolved   140 
15   Number of complex issues pending further  action   407  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $32,721  
17A   Expected Medicare funds recovered attributable to the projects   $1,695,486  
17B   Expected Medicaid funds recovered attributable to the projects   $102,000  
17C   Actual savings to  beneficiaries attributable to the projects   $91,500  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)  $229 
17A 17D  Total savings attributable to the projects  $1,889,215 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         38    
 
Colorado  Colorado Department of Regulatory Agencies, Division of Insurance, Denver  
In operation since:  July 1997  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  24 
2   Total number of volunteer training hours    63  
3  Total number of  volunteer work hours  133 
4  Number of media airings   145 
5  Number of community outreach education events conducted  131 
6  Estimated number of people reached by community outreach education events  10,042 
7  Number of group education sessions for  beneficiaries  280  
8  Number  of beneficiaries who  attended group education sessions    5382 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   37  
10   Total number of simple inquiries received   192 
11   Total number of simple inquiries resolved    170  
12   Number of inquiries involving complex issues received  61 
13A   Number of inquiries involving complex issues referred for further action  60  
13B   Total dollar amount referred for further action  $25,020,673 
14   Number of complex issues resolved   108 
15   Number of complex issues pending further  action   25  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $10,571  
17A   Expected Medicare funds recovered attributable to the projects   $16,928  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects   $16,481  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)  $2,946 
17A 17D  Total savings attributable to the projects  $36,355  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         39    
Connecticut  Connecticut Department of Social Services, Aging Services Division, Hartford  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  174 
2  Total number  of volunteer training hours    492 
3  Total number of  volunteer work hours  907 
4  Number of media airings   102 
5  Number of community outreach education events  conducted  91 
6  Estimated number of people reached by community outreach education events   9,364 
7  Number of group education sessions for  beneficiaries  53  
8  Number of beneficiaries who attended group education sessions    2,396  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   2,161  
10   Total number of simple inquiries received   3,187  
11   Total number of simple inquiries resolved    3,187  
12   Number of inquiries involving complex issues received  53 
13A   Number of inquiries involving complex issues referred for further action  20  
13B   Total dollar amount referred for further action  $2,000 
14   Number of complex issues resolved   47 
15   Number of complex issues pending further  action   18  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         40    
Delaware  Delaware Partners of Senior Medicare Patrol, New Castle  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  16 
2   Total number of volunteer training hours    71  
3  Total number of  volunteer work hours  657 
4  Number  of media airings  15,613 
5  Number of community outreach education events  conducted  91 
6  Estimated number of people reached by community outreach education events   7,994 
7  Number of group education sessions for  beneficiaries  27  
8  Number of beneficiaries who attended group education sessions    885  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  380 
10   Total number of simple inquiries received   879 
11   Total number of simple inquiries resolved    879  
12   Number of inquiries involving complex issues received  54 
13A   Number of inquiries involving complex issues referred for further action  22  
13B   Total dollar amount referred for further action   $137,993  
14   Number of complex issues resolved   21 
15   Number of complex issues pending further  action   63  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $7,644 
17A   Expected Medicare funds recovered attributable to the projects  $2,071 
17B   Expected Medicaid funds recovered attributable to the projects   $0.00  
17C   Actual savings to  beneficiaries attributable to the projects  $0.00 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0.00  
17A 17D  Total savings attributable to the projects  $2,071 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         41    
District of Columbia  AARP Legal Counsel for the Elderly, Washington, DC  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  52 
2  Total number  of volunteer training hours    345 
3  Total number of  volunteer work hours  1,096 
4  Number of media airings   4,033  
5  Number of community outreach education events  conducted  57 
6  Estimated number of people reached by community outreach education events   5,040 
7  Number of group education sessions for  beneficiaries  157  
8  Number of beneficiaries who attended group education sessions    3,438  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   43  
10   Total number of simple inquiries received   197 
11   Total number of simple inquiries resolved    197  
12   Number of inquiries involving complex issues received  4 
13A   Number of inquiries involving complex issues referred for further action  4 
13B   Total dollar amount referred for further action  $750 
14   Number of complex issues resolved   3 
15   Number of complex issues pending further  action   11  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         42    
 
Florida  Area Agency on Aging of Pasco-Pinellas, Inc., St. Petersburg  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  187 
2  Total number  of volunteer training hours    1,005 
3  Total number of  volunteer work hours  3,425 
4  Number of media airings   1,172  
5  Number of community outreach education events conducted  368 
6  Estimated number of people reached by community outreach education events  44,651 
7  Number of group education sessions for  beneficiaries  567  
8  Number  of beneficiaries who  attended group education sessions    22,850 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   32  
10   Total number of simple inquiries received   229 
11   Total number of simple inquiries resolved    229  
12   Number of inquiries involving complex issues received  59 
13A   Number of inquiries involving complex issues referred for further action  47  
13B   Total dollar amount referred for further action   $42,648  
14   Number of complex issues resolved   22 
15   Number of complex issues pending further  action   234  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $522 
17A   Expected Medicare funds recovered attributable to the projects  $1,533 
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $1,533 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         43    
Georgia  GeorgiaCares Senior Medicare Patrol, Atlanta  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  180 
2  Total number  of volunteer training hours    938 
3  Total number of  volunteer work hours  2,851 
4  Number of media airings   6,203  
5  Number of community outreach education events conducted  897 
6  Estimated number of people reached by community outreach education events  53,386 
7  Number of group education sessions for  beneficiaries  1,582  
8  Number  of beneficiaries who  attended group education sessions    46,824 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   4,424  
10   Total number of simple inquiries received   4,020  
11   Total number of simple inquiries resolved    4,009  
12   Number of inquiries involving complex issues received  18 
13A   Number of inquiries involving complex issues referred for further action  21  
13B   Total dollar amount referred for further action  $5,136 
14   Number of complex issues resolved   17 
15   Number of complex issues pending further  action   29  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $3,993,860  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $3,993,860 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         44    
Guam  Division of Senior Citizens, Department of Public Health & Social Services, Mangilao  
In operation since:  July 2005  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  8 
2   Total number of volunteer training hours    39  
3  Total number of  volunteer work hours  340 
4  Number of media airings   359 
5  Number of community outreach education events  conducted  50 
6  Estimated number of people reached by community outreach education events   3,502 
7  Number of group education sessions for  beneficiaries  158  
8  Number of beneficiaries who attended group education sessions    2,415  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  700 
10   Total number of simple inquiries received   669 
11   Total number of simple inquiries resolved    668  
12   Number of inquiries involving complex issues received  2 
13A   Number of inquiries involving complex issues referred for further action  1 
13B   Total dollar amount referred for further action   $18,748  
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   8  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0 
17B   Expected Medicaid funds recovered attributable to the projects   $0 
17C   Actual savings to  beneficiaries attributable to the projects  $0 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0 
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         45    
 
Hawaii  State of Hawaii Executive Office on Aging, Honolulu  
In operation since:  July 1997  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  71 
2  Total number  of volunteer training hours    1,548 
3  Total number of  volunteer work hours  1,476 
4  Number of media airings   746 
5  Number of community outreach education events  conducted  90 
6  Estimated number of people reached by community outreach education events   9,190 
7  Number of group education sessions for  beneficiaries  61  
8  Number of beneficiaries who attended group education sessions    2,148  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   53  
10   Total number of simple inquiries received   390 
11   Total number of simple inquiries resolved    390  
12   Number of inquiries involving complex issues received  22 
13A   Number of inquiries involving complex issues referred for further action  11  
13B   Total dollar amount referred for further action  $2,115 
14   Number of complex issues resolved   27 
15   Number of complex issues pending further  action   12  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $477 
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         46    
Idaho  Idaho Department of Insurance, Boise  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  208 
2  Total number  of volunteer training hours    1,262 
3  Total number of  volunteer work hours  2,536 
4  Number of media airings   2,028  
5  Number of community outreach education events conducted  142 
6  Estimated number of people reached by community outreach education events  11,603 
7  Number of group education sessions for  beneficiaries  259  
8  Number of beneficiaries who attended group education sessions    8,855  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   2,348  
10   Total number of simple inquiries received   84  
11   Total number of simple inquiries resolved    84  
12   Number of inquiries involving complex issues received  12 
13A   Number of inquiries involving complex issues referred for further action  7 
13B   Total dollar amount referred for further action  $7,620 
14   Number of complex issues resolved   17 
15   Number of complex issues pending further  action   3  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $5,367  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $749 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $749 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         47    
 
Illinois  AgeOptions, Oak Park  
In operation since:  July 2006  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  65 
2  Total number  of volunteer training hours    246 
3  Total number of  volunteer work hours  710 
4  Number of media airings   176 
5  Number of community outreach education events conducted  263 
6  Estimated number of people reached by community outreach education events  22,511 
7  Number of group education sessions for  beneficiaries  428  
8  Number  of beneficiaries who  attended group education sessions    12,227 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   5,184  
10   Total number of simple inquiries received   9,223  
11   Total number of simple inquiries resolved    9,223  
12   Number of inquiries involving complex issues received  64 
13A   Number of inquiries involving complex issues referred for further action  33  
13B   Total dollar amount referred for further action   $25,440  
14   Number of complex issues resolved   58 
15   Number of complex issues pending further  action   103  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $69,213  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $182 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $69,395  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         48    
 
   
Indiana  Indiana Association of Area Agencies on Aging, Education Institute, Indianapolis  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  86 
2   Total number of volunteer training hours    86  
3  Total number of  volunteer work hours  1,467 
4  Number of media airings   2,428  
5  Number of community outreach education events conducted  308 
6  Estimated number of people reached by community outreach education events  40,661 
7  Number of group education sessions for  beneficiaries  285  
8  Number of beneficiaries who attended group education sessions    9,450  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   1,725  
10   Total number of simple inquiries received   30  
11   Total number of simple inquiries resolved    30  
12   Number of inquiries involving complex issues received  7 
13A   Number of inquiries involving complex issues referred for further action  4 
13B   Total dollar amount referred for further action  $170 
14   Number of complex issues resolved   5 
15   Number of complex issues pending further  action   78  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         49    
Iowa  Hawkeye Valley Area Agency on Aging, Waterloo  
In operation since:  July 1997  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  85 
2  Total number  of volunteer training hours    442 
3  Total number of  volunteer work hours  567 
4  Number of media airings   352 
5  Number of community outreach education events  conducted  46 
6  Estimated number of people reached by community outreach education events   4,992 
7  Number of group education sessions for  beneficiaries  479  
8  Number  of beneficiaries who  attended group education sessions    11,230 
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  770 
10   Total number of simple inquiries received   233 
11   Total number of simple inquiries resolved    233  
12   Number of inquiries involving complex issues received  21 
13A   Number of inquiries involving complex issues referred for further action  21  
13B   Total dollar amount referred for further action   $10,352  
14   Number of complex issues resolved   16 
15   Number of complex issues pending further  action   53  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         50    
Kansas  Department on Aging, Topeka  
In operation since:  July 1997  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  35 
2  Total number  of volunteer training hours    150 
3  Total number of  volunteer work hours  6 
4  Number of media airings   52  
5  Number of community outreach education events  conducted  84 
6  Estimated number of people reached by community outreach education events   3,597 
7  Number of group education sessions for  beneficiaries  31  
8  Number of beneficiaries who attended group education sessions    929  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   20  
10   Total number of simple inquiries received   61  
11   Total number of simple inquiries resolved    61  
12   Number of inquiries involving complex issues received  15 
13A   Number of inquiries involving complex issues referred for further action  10  
13B   Total dollar amount referred for further action  $4,577 
14   Number of complex issues resolved   16 
15   Number of complex issues pending further  action   66  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         51    
 
Kentucky  Louisville Metro Department of Public Health and Wellness, Louisville  
In operation since:  July 2001  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  94 
2  Total number  of volunteer training hours    402 
3  Total number of  volunteer work hours  1,772 
4  Number of media airings   2,400  
5  Number of community outreach education events conducted  126 
6  Estimated number of people reached by community outreach education events  11,798 
7  Number of group education sessions for  beneficiaries  197  
8  Number of beneficiaries who attended group education sessions    5,108  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   1,643  
10   Total number of simple inquiries received   318 
11   Total number of simple inquiries resolved    318  
12   Number of inquiries involving complex issues received  14 
13A   Number of inquiries involving complex issues referred for further action  9 
13B   Total dollar amount referred for further action  $4,958 
14   Number of complex issues resolved   12 
15   Number of complex issues pending further  action   1  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $4,207 
17A   Expected Medicare funds recovered attributable to the projects  $1,163 
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $417 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $1,580 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         52    
 
 
Louisiana  EQ Health Solutions, Baton Rouge  
In operation since:  June 2009  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  41  
2  Total number  of volunteer training hours    158 
3  Total number of  volunteer work hours  1,051 
4  Number of media airings   4,129  
5  Number of community outreach education events conducted  120 
6  Estimated number of people reached by community outreach education events  15,181 
7  Number of group education sessions for  beneficiaries  251  
8  Number of beneficiaries who attended group education sessions    8,711  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  699 
10   Total number of simple inquiries received   159 
11   Total number of simple inquiries resolved    159  
12   Number of inquiries involving complex issues received  74 
13A   Number of inquiries involving complex issues referred for further action  20  
13B   Total dollar amount referred for further action   $38,611  
14   Number of complex issues resolved   91  
15   Number of complex issues pending further  action   27  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $1,748 
17A   Expected Medicare funds recovered attributable to the projects   $160,507  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $44 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $160,551 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         53    
Maine  Legal Services for the Elderly, Augusta  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  114 
2  Total number  of volunteer training hours    1,152 
3  Total number of  volunteer work hours  5,640 
4  Number of media airings   224 
5  Number of community outreach education events conducted  139 
6  Estimated number of people reached by community outreach education events   7,603 
7  Number of group education sessions for  beneficiaries  284  
8  Number of beneficiaries who attended group education sessions    5,427  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   6,363  
10   Total number of simple inquiries received   2,977  
11   Total number of simple inquiries resolved    2,976  
12   Number of inquiries involving complex issues received  50 
13A   Number of inquiries involving complex issues referred for further action  9 
13B   Total dollar amount referred for further action   $29,754  
14   Number of complex issues resolved   49  
15   Number of complex issues pending further  action   10  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects  $156 
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $156 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         54    
Maryland  Maryland Department of Aging, Baltimore  
In operation since:  July 1997  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  152 
2  Total number  of volunteer training hours    2,365 
3  Total number of  volunteer work hours  5,701 
4  Number of media airings   4,228  
5  Number of community outreach education events conducted  313 
6  Estimated number of people reached by community outreach education events  20,955 
7  Number of group education sessions for  beneficiaries  287  
8  Number of beneficiaries who attended group education sessions    6,848  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  15,501 
10   Total number of simple inquiries received   8,496  
11   Total number of simple inquiries resolved    8,470  
12   Number of inquiries involving complex issues received  33 
13A   Number of inquiries involving complex issues referred for further action  2 
13B   Total dollar amount referred for further action  $1,100 
14   Number of complex issues resolved   40  
15   Number of complex issues pending further  action   24  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         55    
 
Massachusetts  Elder Services of Merrimack Valley, Inc., Lawrence  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  48  
2  Total number  of volunteer training hours    545 
3  Total number of  volunteer work hours  2,568 
4  Number of media airings   424 
5  Number of community outreach education events  conducted  79 
6  Estimated number of people reached by community outreach education events   8,220 
7  Number of group education sessions for  beneficiaries  103  
8  Number of beneficiaries who attended group education sessions    2,165  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   46  
10   Total number of simple inquiries received   564 
11   Total number of simple inquiries resolved    558  
12   Number of inquiries involving complex issues received  38 
13A   Number of inquiries involving complex issues referred for further action  23  
13B   Total dollar amount referred for further action   $375,623  
14   Number of complex issues resolved   22  
15   Number of complex issues pending further  action   37  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $1,880 
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $2,088 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $2,088 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         56    
Michigan  Michigan Medicare/Medicaid Assistance Program, Inc., Lansing  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  317 
2  Total number  of volunteer training hours    7,416 
3  Total number of  volunteer work hours  3,432 
4  Number of media airings   628 
5  Number of community outreach education events conducted  238 
6  Estimated number of people reached by community outreach education events  55,534 
7  Number of group education sessions for  beneficiaries  533  
8  Number  of beneficiaries who  attended group education sessions    20,221 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   2,568  
10   Total number of simple inquiries received   462 
11   Total number of simple inquiries resolved    462  
12   Number of inquiries involving complex issues received  45 
13A   Number of inquiries involving complex issues referred for further action  29  
13B   Total dollar amount referred for further action   $32,918  
14   Number of complex issues resolved   59  
15   Number of complex issues pending further  action   15  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         57    
 
Minnesota  Minnesota Board on Aging, Dept. of Human Services, Aging and Adult Services Div., Saint Paul  
In operation since:  July 1997  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  76  
2  Total number  of volunteer training hours    648 
3  Total number of  volunteer work hours  691 
4  Number of media airings   106 
5  Number of community outreach education events  conducted  78 
6  Estimated number of people reached by community outreach education events  41,098 
7  Number of group education sessions for  beneficiaries  450  
8  Number of beneficiaries who attended group education sessions    7,394  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  119 
10   Total number of simple inquiries received   2,123  
11   Total number of simple inquiries resolved    2,123  
12   Number of inquiries involving complex issues received  115 
13A   Number of inquiries involving complex issues referred for further action  5 
13B   Total dollar amount referred for further action  $2,655 
14   Number of complex issues resolved   106 
15   Number of complex issues pending further  action   46  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $156 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $156 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         58    
 
Mississippi  Mississippi Department of Human Services, Division of Aging and Adult Services, Jackson  
In operation since:  July 2000  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  15  
2  Total number  of volunteer training hours    49  
3  Total number of  volunteer work hours  313 
4  Number of media airings   1 
5  Number of community outreach education events  conducted  33 
6  Estimated number of people reached by community outreach education events   3,656 
7  Number of group education sessions for  beneficiaries  97  
8  Number of beneficiaries who attended group education sessions    2,075  
9   Number of one-on-one counseling sessions held with or  on  behalf  of a  
beneficiary   825 
10   Total number of simple inquiries received   84  
11   Total number of simple inquiries resolved    84  
12   Number of inquiries involving complex issues received  2 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   1 
15   Number of complex issues pending further  action   32  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         59    
 
Missouri  Care Connection for Aging Services, Warrensburg  
In operation since:  July 1997  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  90  
2  Total number  of volunteer training hours    531 
3  Total number of  volunteer work hours  172 
4  Number of media airings   132 
5  Number of community outreach education events conducted  165 
6  Estimated number of people reached by community outreach education events   8,656 
7  Number of group education sessions for  beneficiaries  180  
8  Number of beneficiaries who attended group education sessions    5,215  
9   Number of one-on-one counseling sessions held with or  on  behalf  of a  
beneficiary   2 
10   Total number of simple inquiries received   8,223  
11   Total number of simple inquiries resolved    8,210  
12   Number of inquiries involving complex issues received  0 
13A   Number of inquiries involving complex issues referred for further action  1 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   1 
15   Number of complex issues pending further  action   66  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         60    
Montana  Missoula Aging Services, Missoula  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  49  
2  Total number  of volunteer training hours    188 
3  Total number of  volunteer work hours  850 
4  Number of media airings   513 
5  Number of community outreach education events  conducted  22 
6  Estimated number of people reached by community outreach education events   1,557 
7  Number of group education sessions for  beneficiaries  417  
8  Number  of beneficiaries who  attended group education sessions    11,464 
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  571 
10   Total number of simple inquiries received   488 
11   Total number of simple inquiries resolved    488  
12   Number of inquiries involving complex issues received  38 
13A   Number of inquiries involving complex issues referred for further action  27  
13B   Total dollar amount referred for further action   $165,905  
14   Number of complex issues resolved   36  
15   Number of complex issues pending further  action   10  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $363 
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects   $12,660  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $12,660  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         61    
 
Nebraska  Nebraska Department of Health and Human Services, Lincoln  
In operation since:  July 2000  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  114 
2  Total number  of volunteer training hours    516 
3  Total number of  volunteer work hours  1,900 
4  Number of media airings   6,406  
5  Number of community outreach education events conducted  257 
6  Estimated number of people reached by community outreach education events  21,319 
7  Number of group education sessions for  beneficiaries  168  
8  Number of beneficiaries who attended group education sessions    4,239  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   2,682  
10   Total number of simple inquiries received   196 
11   Total number of simple inquiries resolved    196  
12   Number of inquiries involving complex issues received  25 
13A   Number of inquiries involving complex issues referred for further action  17  
13B   Total dollar amount referred for further action   $37,580  
14   Number of complex issues resolved   29  
15   Number of complex issues pending further  action   10  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         62    
 
Nevada  Office of the Nevada Attorney General, Las Vegas  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  65  
2  Total number  of volunteer training hours    928 
3  Total number of  volunteer work hours  1,023 
4  Number of media airings   13,779 
5  Number of community outreach education events conducted  125 
6  Estimated number of people reached by community outreach education events  10,184 
7  Number of group education sessions for  beneficiaries  96  
8  Number of beneficiaries who attended group education sessions    2,842  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  464 
10   Total number of simple inquiries received   148 
11   Total number of simple inquiries resolved    148  
12   Number of inquiries involving complex issues received  12 
13A   Number of inquiries involving complex issues referred for further action  4 
13B   Total dollar amount referred for further action  $1,319 
14   Number of complex issues resolved   1 
15   Number of complex issues pending further  action   25  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         63    
 
New Hampshire  Health and Human Services  Bureau of Elderly and Adult Services, Concord  
In operation since:  July 1997  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  13  
2  Total number  of volunteer training hours    257 
3  Total number of  volunteer work hours  178 
4  Number of media airings   2,517  
5  Number of community outreach education events  conducted  97 
6  Estimated number of people reached by community outreach education events   4,021 
7  Number of group education sessions for  beneficiaries  156  
8  Number of beneficiaries who attended group education sessions    2,894  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   2,345  
10   Total number of simple inquiries received   538 
11   Total number of simple inquiries resolved    538  
12   Number of inquiries involving complex issues received  16 
13A   Number of inquiries involving complex issues referred for further action  6 
13B   Total dollar amount referred for further action  $3,000 
14   Number of complex issues resolved   11  
15   Number of complex issues pending further  action   9  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         64    
 
New Jersey  Jewish Family & Vocational Services of Middlesex County, Inc., Milltown  
In operation since:  July 2001  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  26  
2  Total number  of volunteer training hours    354 
3  Total number of  volunteer work hours  445 
4  Number of media airings   934 
5  Number of community outreach education events  conducted  55 
6  Estimated number of people reached by community outreach education events   7,291 
7  Number of group education sessions for  beneficiaries  356  
8  Number  of beneficiaries who  attended group education sessions    16,378 
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  235 
10   Total number of simple inquiries received   463 
11   Total number of simple inquiries resolved    461  
12   Number of inquiries involving complex issues received  86 
13A   Number of inquiries involving complex issues referred for further action  23  
13B   Total dollar amount referred for further action   $27,390  
14   Number of complex issues resolved   82  
15   Number of complex issues pending further  action   15  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $929 
17A   Expected Medicare funds recovered attributable to the projects  $282 
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $668 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D 
Total savings attributable to the projects  $950 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         65    
 
New Mexico  New Mexico Aging and Long-Term Services Department, Albuquerque  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  59  
2  Total number  of volunteer training hours    1,183 
3  Total number of  volunteer work hours  2,860 
4  Number of media airings   5,829  
5  Number of community outreach education events conducted  421 
6  Estimated number of people reached by community outreach education events  41,852 
7  Number of group education sessions for  beneficiaries  66  
8  Number of beneficiaries who attended group education sessions    1,450  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   2,206  
10   Total number of simple inquiries received   214 
11   Total number of simple inquiries resolved    214  
12   Number of inquiries involving complex issues received  35 
13A   Number of inquiries involving complex issues referred for further action  5 
13B   Total dollar amount referred for further action   $28,838  
14   Number of complex issues resolved   21  
15   Number of complex issues pending further  action   13  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $9,195 
17A   Expected Medicare funds recovered attributable to the projects  $215 
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $3,530 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $3,745 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         66    
 
New York  New York State Office of the Aging, Albany  
In operation since:  July 1997  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  429 
2  Total number  of volunteer training hours    1,847 
3  Total number of  volunteer work hours  1,617  
4  Number of media airings   38,061 
5  Number of community outreach education events conducted  519 
6  Estimated number of people reached by community outreach education events  38,532 
7  Number of group education sessions for  beneficiaries  684  
8  Number  of beneficiaries who  attended group education sessions    20,999 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   4,111  
10   Total number of simple inquiries received   63  
11   Total number of simple inquiries resolved    62  
12   Number of inquiries involving complex issues received  0 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   121  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         67    
 
North Carolina  Department of Insurance, Raleigh  
In operation since:  July 2003  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  86  
2  Total number  of volunteer training hours    164 
3  Total number of  volunteer work hours  31,698 
4  Number of media airings   38,290 
5  Number of community outreach education events conducted  231 
6  Estimated number of people reached by community outreach education events   107,025 
7  Number of group education sessions for  beneficiaries  541  
8  Number  of beneficiaries who  attended group education sessions    22,922 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   5,778  
10   Total number of simple inquiries received   4,037  
11   Total number of simple inquiries resolved    4,036  
12   Number of inquiries involving complex issues received  62 
13A   Number of inquiries involving complex issues referred for further action  46  
13B   Total dollar amount referred for further action   $90,741  
14   Number of complex issues resolved   29  
15   Number of complex issues pending further  action   29  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         68    
 
   
North Dakota  North Dakota Center for Persons with Disabilities, Minot State University, Minot  
In operation since:  July 2003  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  44  
2  Total number  of volunteer training hours    101 
3  Total number of  volunteer work hours  483 
4  Number of media airings   104 
5  Number of community outreach education events conducted  128 
6  Estimated number of people reached by community outreach education events   5,249 
7  Number of group education sessions for  beneficiaries  103  
8  Number of beneficiaries who attended group education sessions    1,753  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  104 
10   Total number of simple inquiries received   76  
11   Total number of simple inquiries resolved    76  
12   Number of inquiries involving complex issues received  1 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $74  
14   Number of complex issues resolved   1 
15   Number of complex issues pending further  action   0  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $74 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $74 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         69    
   
Ohio  Pro Seniors, Inc., Cincinnati  
In operation since:  July 2002  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  56  
2  Total number  of volunteer training hours    223 
3  Total number of  volunteer work hours  726 
4  Number of media airings   1,965  
5  Number of community outreach education events conducted  174 
6  Estimated number of people reached by community outreach education events  15,498 
7  Number of group education sessions for  beneficiaries  138  
8  Number of beneficiaries who attended group education sessions    3,716  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   63  
10   Total number of simple inquiries received   44  
11   Total number of simple inquiries resolved    44  
12   Number of inquiries involving complex issues received  12 
13A   Number of inquiries involving complex issues referred for further action  10  
13B   Total dollar amount referred for further action  $6,102 
14   Number of complex issues resolved   5 
15   Number of complex issues pending further  action   13  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $11,522  
17B   Expected Medicaid funds recovered attributable to the projects   $0 
17C   Actual savings to  beneficiaries attributable to the projects  $0 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0 
17A 17D  Total savings attributable to the projects  $11,522  
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         70    
Oklahoma  State of Oklahoma Insurance Department, Oklahoma City  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  0 
2  Total number  of volunteer training hours    0 
3  Total number of  volunteer work hours  0 
4  Number of media airings   7,475  
5  Number of community outreach education events  conducted  89 
6  Estimated number of people reached by community outreach education events  11,324 
7  Number of group education sessions for  beneficiaries  189  
8  Number of beneficiaries who attended group education sessions    6,711  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   91  
10   Total number of simple inquiries received   77  
11   Total number of simple inquiries resolved    75  
12   Number of inquiries involving complex issues received  6 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   15  
15   Number of complex issues pending further  action   5  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         71    
Oregon  Department of Human Services, Seniors and People with Disabilities, Salem  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  183 
2  Total number  of volunteer training hours    1,674 
3  Total number of  volunteer work hours  1,846 
4  Number of media airings   18  
5  Number of community outreach education events  conducted  23 
6  Estimated number of people reached by community outreach education events   2,519 
7  Number of group education sessions for  beneficiaries  93  
8  Number of beneficiaries who attended group education sessions    1,895  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   1,167  
10   Total number of simple inquiries received   3,186  
11   Total number of simple inquiries resolved    3,186  
12   Number of inquiries involving complex issues received  13 
13A   Number of inquiries involving complex issues referred for further action  9 
13B   Total dollar amount referred for further action  $3,013 
14   Number of complex issues resolved   7 
15   Number of complex issues pending further  action   5  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0 
17B   Expected Medicaid funds recovered attributable to the projects   $0 
17C   Actual savings to  beneficiaries attributable to the projects  $0 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0 
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         72    
 
Pennsylvania  Center for Advocacy for the Rights and Interests of the Elderly, Philadelphia  
In operation since:  July 1997  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  61  
2  Total number  of volunteer training hours    114 
3  Total number of  volunteer work hours  1,003 
4  Number of media airings   69  
5  Number of community outreach education events  conducted  86 
6  Estimated number of people reached by community outreach education events   8,641 
7  Number of group education sessions for  beneficiaries  197  
8  Number of beneficiaries who attended group education sessions    5,343  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   1,109  
10   Total number of simple inquiries received   153 
11   Total number of simple inquiries resolved    153  
12   Number of inquiries involving complex issues received  68 
13A   Number of inquiries involving complex issues referred for further action  14  
13B   Total dollar amount referred for further action  $423 
14   Number of complex issues resolved   51  
15   Number of complex issues pending further  action   39  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0 
17B   Expected Medicaid funds recovered attributable to the projects   $0 
17C   Actual savings to  beneficiaries attributable to the projects  $0 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0 
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         73    
Puerto Rico  Office of the Ombudsman for the Elderly, Santurce  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  26  
2  Total number  of volunteer training hours    938 
3  Total number of  volunteer work hours  4,948 
4  Number of media airings   20  
5  Number of community outreach education events conducted  1,174 
6  Estimated number of people reached by community outreach education events  39,618 
7  Number of group education sessions for  beneficiaries  0  
8  Number of beneficiaries who attended group education sessions    0  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   5,219  
10   Total number of simple inquiries received   0 
11   Total number of simple inquiries resolved    0  
12   Number of inquiries involving complex issues received  0 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   2  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0 
17A   Expected Medicare funds recovered attributable to the projects   $0 
17B   Expected Medicaid funds recovered attributable to the projects   $0 
17C   Actual savings to  beneficiaries attributable to the projects  $0 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0 
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         74    
   
Rhode Island  Department of Elderly Affairs, Cranston 
In operation since:  July 2006  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  50  
2  Total number  of volunteer training hours    222 
3  Total number of  volunteer work hours  880 
4  Number of media airings   181 
5  Number of community outreach education events conducted  131 
6  Estimated number of people reached by community outreach education events   3,903 
7  Number of group education sessions for  beneficiaries  77  
8  Number of beneficiaries who attended group education sessions    1,738  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   2,592  
10   Total number of simple inquiries received   3,757  
11   Total number of simple inquiries resolved    3,757  
12   Number of inquiries involving complex issues received  14 
13A   Number of inquiries involving complex issues referred for further action  10  
13B   Total dollar amount referred for further action  $5,055 
14   Number of complex issues resolved   28  
15   Number of complex issues pending further  action   32  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0 
17A   Expected Medicare funds recovered attributable to the projects   $0 
17B   Expected Medicaid funds recovered attributable to the projects   $0 
17C   Actual savings to  beneficiaries attributable to the projects  $0 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0 
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         75    
 
South Carolina  Lt. Governors Office on Aging, Columbia  
In operation since:  July 2000  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  36  
2  Total number  of volunteer training hours    528 
3  Total number of  volunteer work hours  205 
4  Number of media airings   4,397  
5  Number of community outreach education events conducted  330 
6  Estimated number of people reached by community outreach education events  20,982 
7  Number of group education sessions for  beneficiaries  105  
8  Number of beneficiaries who attended group education sessions    2,882  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  10,151 
10   Total number of simple inquiries received   2,459  
11   Total number of simple inquiries resolved    2,373  
12   Number of inquiries involving complex issues received  47 
13A   Number of inquiries involving complex issues referred for further action  17  
13B   Total dollar amount referred for further action  $270 
14   Number of complex issues resolved   12  
15   Number of complex issues pending further  action   70  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0 
17A   Expected Medicare funds recovered attributable to the projects   $0 
17B   Expected Medicaid funds recovered attributable to the projects   $0 
17C   Actual savings to  beneficiaries attributable to the projects  $0 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0 
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         76    
 
South Dakota  East River Legal Services, Sioux Falls  
In operation since:  July 2000  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  28  
2   Total number of volunteer training hours    33  
3  Total number of  volunteer work hours  73  
4  Number of media airings   26  
5  Number of community outreach education events  conducted  6 
6  Estimated number of people reached by community outreach education events   319 
7  Number of group education sessions for  beneficiaries  13  
8  Number of beneficiaries who attended group education sessions    469  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  193 
10   Total number of simple inquiries received   83  
11   Total number of simple inquiries resolved    83  
12   Number of inquiries involving complex issues received  13 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $20,703  
14   Number of complex issues resolved   15  
15   Number of complex issues pending further  action   0  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $18,973  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         77    
Tennessee  Upper Cumberland Development District, Cookeville  
In operation since:  July 2001  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  125 
2  Total number  of volunteer training hours    1,507 
3  Total number of  volunteer work hours  1,817 
4  Number of media airings   3,710  
5  Number of community outreach education events conducted  579 
6  Estimated number of people reached by community outreach education events  79,250 
7  Number of group education sessions for  beneficiaries  214  
8  Number of beneficiaries who attended group education sessions    9,998  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   2,778  
10   Total number of simple inquiries received   95  
11   Total number of simple inquiries resolved    95  
12   Number of inquiries involving complex issues received  55 
13A   Number of inquiries involving complex issues referred for further action  25  
13B   Total dollar amount referred for further action  $6,152 
14   Number of complex issues resolved   36  
15   Number of complex issues pending further  action   62  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $1,934 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $1,934 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         78    
 
Texas  Better Business Bureau Education, Houston  
In operation since:  July 2002  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  186 
2  Total number  of volunteer training hours    1,005 
3  Total number of  volunteer work hours  593 
4  Number of media airings   3,632  
5  Number of community outreach education events conducted  124 
6  Estimated number of people reached by community outreach education events  10,142 
7  Number of group education sessions for  beneficiaries  258  
8  Number of beneficiaries who attended group education sessions    8,135  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  441 
10   Total number of simple inquiries received   484 
11   Total number of simple inquiries resolved    469  
12   Number of inquiries involving complex issues received  55 
13A   Number of inquiries involving complex issues referred for further action  45  
13B   Total dollar amount referred for further action   $93,890  
14   Number of complex issues resolved   45  
15   Number of complex issues pending further  action   135  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0  
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         79    
Utah  Utah Division of Aging and Adult Services, Salt Lake City  
In operation since:  June 2009  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  182 
2  Total number  of volunteer training hours    854 
3  Total number of  volunteer work hours  5,939 
4  Number of media airings   135 
5  Number of community outreach education events conducted  176 
6  Estimated number of people reached by community outreach education events  11,401 
7  Number of group education sessions for  beneficiaries  300  
8  Number of beneficiaries who attended group education sessions    6,532  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   6,335  
10   Total number of simple inquiries received   7,675  
11   Total number of simple inquiries resolved    7,675  
12   Number of inquiries involving complex issues received  38 
13A   Number of inquiries involving complex issues referred for further action  35  
13B   Total dollar amount referred for further action   $125,610  
14   Number of complex issues resolved   39  
15   Number of complex issues pending further  action   3  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $11,140  
17A   Expected Medicare funds recovered attributable to the projects  $4,665 
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $314 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $4,980 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         80    
Vermont  Community of Vermont Elders, Berlin  
In operation since:  July 2003  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  47  
2  Total number  of volunteer training hours    162 
3  Total number of  volunteer work hours  957 
4  Number of media airings   529 
5  Number of community outreach education events  conducted  19 
6  Estimated number of people reached by community outreach education events   813 
7  Number of group education sessions for  beneficiaries  102  
8  Number of beneficiaries who attended group education sessions    2,501  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  0 
10   Total number of simple inquiries received   18  
11   Total number of simple inquiries resolved    18  
12   Number of inquiries involving complex issues received  5 
13A   Number of inquiries involving complex issues referred for further action  1 
13B   Total dollar amount referred for further action  $220 
14   Number of complex issues resolved   9 
15   Number of complex issues pending further  action   2  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0 
17B   Expected Medicaid funds recovered attributable to the projects   $0 
17C   Actual savings to  beneficiaries attributable to the projects  $0 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0 
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         81    
Virginia  Virginia Association of Area Agencies on Aging, Richmond  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  36  
2  Total number  of volunteer training hours    341 
3  Total number of  volunteer work hours  360 
4  Number of media airings   2,838  
5  Number of community outreach education events conducted  268 
6  Estimated number of people reached by community outreach education events  18,915 
7  Number of group education sessions for  beneficiaries  291  
8  Number of beneficiaries who attended group education sessions    8,209  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  612 
10   Total number of simple inquiries received   798 
11   Total number of simple inquiries resolved    798  
12   Number of inquiries involving complex issues received  31 
13A   Number of inquiries involving complex issues referred for further action  47  
13B   Total dollar amount referred for further action  $4,349 
14   Number of complex issues resolved   17  
15   Number of complex issues pending further  action   68  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0 
17B   Expected Medicaid funds recovered attributable to the projects   $0 
17C   Actual savings to  beneficiaries attributable to the projects  $0 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0 
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         82    
Virgin Islands  Department of Human Services, Senior Citizens Affairs, St. Croix  
In operation since:  July 2005  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  29  
2  Total number  of volunteer training hours    296 
3  Total number of  volunteer work hours  528 
4  Number of media airings   89  
5  Number of community outreach education events  conducted  29 
6  Estimated number of people reached by community outreach education events   2,404 
7  Number of group education sessions for  beneficiaries  38  
8  Number of beneficiaries who attended group education sessions    485  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  115 
10   Total number of simple inquiries received   17  
11   Total number of simple inquiries resolved    17  
12   Number of inquiries involving complex issues received  0 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   3  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0 
17A   Expected Medicare funds recovered attributable to the projects   $0 
17B   Expected Medicaid funds recovered attributable to the projects   $0 
17C   Actual savings to  beneficiaries attributable to the projects  $0 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0 
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         83    
Washington  Office of the Insurance Commissioner, Tumwater  
In operation since:  July 1999  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  13  
2  Total number  of volunteer training hours    142 
3  Total number of  volunteer work hours  698 
4  Number of media airings   4 
5  Number of community outreach education events conducted  198 
6  Estimated number of people reached by community outreach education events  22,412 
7  Number of group education sessions for  beneficiaries  1,245  
8  Number  of beneficiaries who  attended group education sessions    19,479 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   3,272  
10   Total number of simple inquiries received   7,537  
11   Total number of simple inquiries resolved    7,525  
12   Number of inquiries involving complex issues received  575 
13A   Number of inquiries involving complex issues referred for further action  10  
13B   Total dollar amount referred for further action  $419 
14   Number of complex issues resolved   328 
15   Number of complex issues pending further  action   323  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0 
17B   Expected Medicaid funds recovered attributable to the projects   $0 
17C   Actual savings to  beneficiaries attributable to the projects  $0 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0 
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         84    
West Virginia  AARP Foundation, Charleston  
In operation since:  July 2003  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  66  
2  Total number  of volunteer training hours    5 
3  Total number of  volunteer work hours  995 
4  Number of media airings   337 
5  Number of community outreach education events  conducted  34 
6  Estimated number of people reached by community outreach education events   5,880 
7  Number of group education sessions for  beneficiaries  40  
8  Number  of beneficiaries who  attended group education sessions    24,646 
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  504 
10   Total number of simple inquiries received   2,560  
11   Total number of simple inquiries resolved    2,560  
12   Number of inquiries involving complex issues received  9 
13A   Number of inquiries involving complex issues referred for further action  1 
13B   Total dollar amount referred for further action  $980 
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   141  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0 
17B   Expected Medicaid funds recovered attributable to the projects   $0 
17C   Actual savings to  beneficiaries attributable to the projects  $0 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0 
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         85    
Wisconsin  Coalition of Wisconsin Aging Groups, Madison  
In operation since:  July 1997  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  107 
2  Total number  of volunteer training hours    295 
3  Total number of  volunteer work hours  873 
4  Number of media airings   1,187  
5  Number of community outreach education events  conducted  75 
6  Estimated number of people reached by community outreach education events   5,804 
7  Number of group education sessions for  beneficiaries  152  
8  Number of beneficiaries who attended group education sessions    3,721  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  193 
10   Total number of simple inquiries received   1,812  
11   Total number of simple inquiries resolved    1,809  
12   Number of inquiries involving complex issues received  24 
13A   Number of inquiries involving complex issues referred for further action  14  
13B   Total dollar amount referred for further action   $16,533  
14   Number of complex issues resolved   26  
15   Number of complex issues pending further  action   16  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $7,891 
17A   Expected Medicare funds recovered attributable to the projects  $203 
17B   Expected Medicaid funds recovered attributable to the projects   $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0 
17A 17D  Total savings attributable to the projects  $203 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         86    
Wyoming  Senior Citizens, Inc., Riverton  
In operation since:  July 2000  
Total for 2012 
  PERFORMANCE MEASURES    
1  Total number of active volunteers  32  
2  Total number  of volunteer training hours    673 
3  Total number of  volunteer work hours  85  
4  Number of media airings   8,825  
5  Number of community outreach education events  conducted  52 
6  Estimated number of people reached by community outreach education events   8,358 
7  Number of group education sessions for  beneficiaries  18  
8  Number of beneficiaries who attended group education sessions    471  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   4,143  
10   Total number of simple inquiries received   3,177  
11   Total number of simple inquiries resolved    3,177  
12   Number of inquiries involving complex issues received  10 
13A   Number of inquiries involving complex issues referred for further action  3 
13B   Total dollar amount referred for further action  $2,213 
14   Number of complex issues resolved   7 
15   Number of complex issues pending further  action   5  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare funds recovered attributable to the projects   $0 
17B   Expected Medicaid funds recovered attributable to the projects   $0 
17C   Actual savings to  beneficiaries attributable to the projects  $0 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0 
17A 17D  Total savings attributable to the projects  $0 
Performance Data for the Senior Medicare Patrol Projects:  July 2013 Performance Report  (OEI-02-13-00170)         87    
APPENDIX E 
Definitions of Performance Measures  
The following list includes the definitions of the performance measures for 
2012. 
 
Performance Data for the Senior Medicare Patrol Projects:  July  2013 Performance Report  
(OEI-02-13-00170)                            88    
Definitions 
 
 
ACTIVE VOLUNTEERS 	  Individuals who donate their time to assist with 
implementing the Senior Medicare Patrol (SMP) project.  
Volunteers are trained to perform project work, which is 
conducted during their personal time.  They are not paid by 
anyone during the time they perform this work. 
 
VOLUNTEER TRAINING 	 Formal gatherings (e.g., in person, by teleconference, or by 
Web conference) sponsored for the purpose of teaching or 
retraining SMP project staff and/or volunteers who in turn 
will educate individuals to identify and report health care  
fraud, waste, and abuse. Training reportable to the Office 
of Inspector General does not include informal training 
mechanisms such as email updates or newsletters.  
 
MEDIA AIRINGS 	 Any individual airing or publishing of media (e.g., print, 
radio, television, or electronic) to educate about 
Medicare/Medicaid fraud and the services of the  
SMP project. 
 
COMMUNITY OUTREACH/ 	 An outreach and/or education activity conducted by   
EDUCATION EVENT  	 SMP project staff or volunteers that is not a group education 
session, one-on-one session, or media airing.  The purpose 
of such an event is to educate the public about health care 
fraud prevention, detection, and reporting, and the 
availability of project services in their area.  
 
GROUP EDUCATION  	 Formal presentations led by SMP project staff or volunteers 
SESSIONS 	 to educate beneficiaries, family members, caregivers, and 
others on detecting fraud, waste, and abuse in the health 
care system and services offered by the project.   
   
Performance Data for the Senior Medicare Patrol Projects:  July  2013 Performance Report  
(OEI-02-13-00170)                            89    
ONE-ON-ONE COUNSELING 	 A meeting between an SMP project representative and  
SESSION 	 an individual beneficiary and/or his or her family or 
caregiver for the purpose of discussing or gathering 
information about potential health care fraud, error, or 
abuse. One-on-one counseling sessions may include 
beneficiary counseling, information gathering, or 
information sharing.   
 
SIMPLE INQUIRY 	 A brief contact initiated by a consumer and/or beneficiary 
that is resolved with minimal time and research or review.  
Simple inquiries typically do not require individual 
demographic or private personal information, such as a 
Medicare number or information about a medical condition.   
     
COMPLEX ISSUES 	 An inquiry that generally requires the SMP project staff or 
volunteer to obtain beneficiary personal identifying 
information and detailed information related to the issue, 
complaint, or allegation in order to conduct further 
investigation or referral. 
 
COMPLEX ISSUES   A  complex issue referred to a Medicare contractor,  
REFERRED FOR FURTHER  an investigative agency, or other appropriate organization.  
ACTION     
 
COMPLEX ISSUES 	  A complex issue successfully resolved by an SMP project,  
RESOLVED  	 a Medicare  contractor, an investigative agency, or another 
appropriate organization. 
 
COMPLEX ISSUES PENDING 	 All complex issuesirrespective of when they were  
FURTHER ACTION 	 receivedthat are still being investigated by either the 
SMP project or an entity to which the case was referred.   
 
COST AVOIDANCE 	  Health care expenditures for which the Government, a 
beneficiary, or other entity (e.g., secondary health insurer) 
was relieved of responsibility for payment as a result of the 
SMP project. 
   
Performance Data for the Senior Medicare Patrol Projects:  July  2013 Performance Report  
(OEI-02-13-00170)                            90    
EXPECTED MEDICARE 	  This amount represents actual and expected recoveries  
FUNDS RECOVERED 	   from criminal actions, settlements, civil judgments, or 
overpayments that resulted from the referral.  This applies 
to the amount of money that was ordered or agreed upon to 
be returned to Medicare, and may not reflect actual 
collections. Recoveries may also involve cases that include 
participation by a Medicare contractor or a law 
enforcement agency.  
 
EXPECTED MEDICAID 	   This amount represents actual and expected recoveries  
FUNDS RECOVERED 	 from criminal actions, settlements, civil judgments, or 
overpayments that resulted from the referral.  This applies 
to the amount of money that was ordered or agreed upon to 
be returned to Medicaid, and may not reflect actual 
collections. Recoveries may also involve cases that include 
participation by a Medicaid Fraud Control Unit or a law 
enforcement agency.  
 
SAVINGS TO THE 	 Money saved by or recouped to an individual as a result of  
BENEFICIARY 	 the SMP project (e.g., copayments, deductibles, or any 
other out-of-pocket expenses). 
  
OTHER SAVINGS 	  Money saved or recouped to an entity other than Medicare, 
Medicaid, or beneficiaries (e.g., secondary health 
insurance), as a result of the SMP project. 
Performance Data for the Senior Medicare Patrol Projects:  July  2013 Performance Report  
(OEI-02-13-00170)                            91