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JUN  2 1 2012 
TO:  Edwin L. Walker 
Deputy Assistant Secretary for the Administration on Aging 
Administration for Community Living 
FROM:  Stuart Wright 
Deputy Inspector General 
for Evaluation and Inspections 
SUBJECT:  Memorandum Report:  Performance Datafor the Senior Medicare Patrol 
Projects:  June 2012 Performance Report, OEI-02-12-00190 
This memorandum report presents performance data for the Senior Medicare Patrol 
Projects.  The Office ofInspector General (OIG) has collected these data since 1997.  In 
July 2010, the Administration on Aging (AoA), which is now part of the Administration for 
Community Living, requested that OIG continue to collect and report performance data for 
the Senior Medicare Patrol Projects to support AoA's efforts to evaluate and improve the 
performance of these projects.  OIG currently collects performance data every 6 months and 
reports the data on an annual basis. 
SUMMARY 
In 2011, the 54 Senior Medicare Patrol Projects had 5,671 active volunteers, a 14-percent 
increase from 2010.  These volunteers conducted 66,303 one-on-one counseling sessions and 
11,109 group education sessions.  In 2011,431,128 beneficiaries attended group education 
sessions, an increase from 298,097 in 2010.  At the same time, Medicare funds recovered that 
were attributable to the projects in 2011 were $19,283.  Total savings to Medicare, Medicaid, 
beneficiaries, and others were $32,941.  Additionally, cost avoidance on behalf of the Medicare 
program, the Medicaid program, beneficiaries, and others, totaled $247,850. One of the projects, 
however, reported referring two large-dollar cases to a Medicare contractor.  In one ofthese 
cases, the Medicare contractor is seeking to recover $2.9 million in overpayments from a 
provider who was identified by the project.  Page 2  Edwin L. Walker 
 
We continue to emphasize that referrals to Medicare contractors or law enforcement from  
beneficiaries who have learned to detect fraud, waste, and abuse from the Senior Medicare Patrol 
Projects cannot be always be tracked.  Therefore, the projects may not be receiving full credit for 
savings attributable to their work.  In addition, the projects are unable to track substantial savings 
derived from a sentinel effect whereby fraud and errors are reduced by Medicare beneficiaries 
scrutiny of their bills.  
 
BACKGROUND  
 
The Senior Medicare Patrol Projects receive grants from AoA to recruit and train retired  
professionals and other senior citizens to recognize and report instances or patterns of health care 
fraud. One project is located in each of the 50 States, as well as in the District of Columbia, 
Puerto Rico, Guam, and the Virgin Islands.   
 
In 2011, funding for the Senior Medicare Patrol Projects totaled $21.7 million.  The projects 
received $9.4 million from AoA.  In addition, AoA was allocated an additional $3.3 million in 
Health Care Fraud and Abuse Control Program  funding to support infrastructure, technical 
assistance, and other Senior Medicare Patrol Project activities.  Also, in November 2011, the 
Centers for Medicare & Medicaid Services (CMS) awarded an additional $9 million in grants to 
the projects to increase outreach and education to Medicare beneficiaries, particularly in targeted 
cities with high risks for fraud.1  CMS had awarded the projects $9 million in similar grants in 
October 2010.2    
 
Performance Measures  
In 2007, AoA revised some of the performance measures to more accurately reflect the work of 
the Senior Medicare Patrol Projects.  AoA developed the following performance measures, 
among others:  number of active volunteers, number of simple inquiries, and number of complex 
issues. Active volunteers are individuals who are trained to assist with teaching beneficiaries 
how to detect fraud, waste, and abuse in Medicare and other health care programs.  Simple 
inquiries from beneficiaries are quickly resolved with very little research or review.  Complex 
issues involve collecting more detailed information related to an issue or a complaint that may 
warrant further action by an investigative agency, such as the reporting of potential fraud and 
abuse by a provider. 
 
In addition, beginning in 2007, the Senior Medicare Patrol Projects were required to measure 
health care expenditures for which the Medicare program, the Medicaid program, a beneficiary, 
 
1
 U.S. Department of Health & Human Services (HHS), HHS expands initiative to protect Medicare and seniors from 
fraud. Accessed at http://www.hhs.gov/news/press/2011pres/11/20111122b.html on April 5, 2012. 
2  CMS,  Medicare Awards Grants to More than 50 Senior Medicare Patrol Programs. Accessed at 
http://www.aoa.gov/AoARoot/Press_Room/For_The_Press/pr/archive/2010/october/CMS_grants_to_SMPs_10_01_2010. 
pdf on April 5, 2012.             
OEI-02-12-00190 	 Performance Data for the Senior Medicare Patrol Projects:   
    June 2012 Performance Report   Page 3  Edwin L. Walker 
 
or other entity (e.g., secondary health insurer, pharmacy) was relieved of responsibility for 
payment as a result of the projects.  This performance measure is referred to as cost avoidance.  
For example, if a beneficiary discovers charges for services he or she did not receive and the 
project, on behalf of the beneficiary, receives a revised billing statement from the provider, the 
project may report this as cost avoidance.   
 
Tracking Systems 
AoA has developed a Web-based system named the Seniors Medicare Assistance and Reporting 
Tool for Fraud and Complaint Tracking System  (SMART FACTS).  The Senior Medicare Patrol 
Projects are required to use SMART FACTS to track and report activities and complaints and to 
refer cases directly to an investigative agency.   
 
METHODOLOGY    
 
This review is based on data reported by the Senior Medicare Patrol Projects.  In addition, we 
requested and reviewed documentation from the projects for the funds recovered to the Medicare 
program, the Medicaid program, beneficiaries, and others that were attributable to the projects.  
We also requested and reviewed documentation for the measure of cost avoidance.  We did not 
review documentation for the other performance measures.  The results for all of the 
performance measures are presented in detail in the appendixes. 
 
Standards 
This study was conducted in accordance with the Quality Standards for Inspection and 
Evaluation issued by the Council of the Inspectors General on Integrity and Efficiency. 
 
RESULTS  
 
Results for 2011 
In 2011, the 54 Senior Medicare Patrol Projects had a total of 5,671 active volunteers.  These 
volunteers conducted 66,303 one-on-one counseling sessions and 11,109 group education 
sessions. In total, 431,128 beneficiaries attended these group education sessions.  The projects 
also reported conducting 592,687 media airings and 8,800 community outreach education events.  
As a result of these training sessions and events, the projects received 75,290 simple inquiries.  
They also received 2,077 inquiries involving complex issues, of which 819 were referred for 
further action. Medicare funds recovered that were attributable to the projects were $19,283.  
Savings to beneficiaries attributable to the projects were $13,182.  Total savings to Medicare, 
Medicaid, beneficiaries, and others were $32,941.  Additionally, cost avoidance on behalf of the 
Medicare program, the Medicaid program, beneficiaries, and others, totaled $247,850. 
 
 
 
 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:   
    June 2012 Performance Report   Page 4  Edwin L. Walker 
 
Results Since 1997  
Since the programs inception 15 years ago, 72 projects have reported performance data.3  In 
total, these projects reported conducting 1,179,190 one-on-one sessions and  
94,077 group education sessions. A total of 3,529,437 beneficiaries attended these group 
education sessions. The projects also reported conducting 1,913,909 media airings and 83,862 
community outreach education events.  Actual Medicare funds recovered attributable to the 
projects were $4,639,121. Total savings to Medicare, Medicaid, beneficiaries, and other payers 
were approximately $106 million.  Most of the $106 million in savings was the result of one 
projects involvement in adjustments to Medicaid claims for individuals entitled to both  
Medicaid and Medicare.4    
 
  Comparison With Results for 2010 
The projects had a 14-percent increase in the number of active volunteers in 2011, compared to 
the number in 2010.  The projects conducted more group education sessions, 11,109 in 2011, 
compared to 8,300 in 2010.  Also, the number of beneficiaries who attended group education 
sessions increased significantly, from 298,097 in 2010 to 431,128 in 2011.  At the same time, the 
projects conducted fewer one-on-one counseling sessions; they conducted 66,303 sessions in 
2011, a drop from 70,789 sessions in 2010.   
 
In addition, Medicare funds recovered and total savings to Medicare, Medicaid, beneficiaries, 
and others were somewhat less in 2011, compared to totals in 2010.  In 2011, Medicare funds 
recovered attributable to the projects were $19,283, compared to $22,262 in 2010.  Total savings 
to Medicare, Medicaid, beneficiaries, and others decreased by almost 16 percent, from   
$39,031 in 2010 to $32,941 in 2011. In addition, cost avoidance on behalf of the Medicare 
program, the Medicaid program, beneficiaries, and others, totaled $247,850, compared to 
$248,064 in 2010. One of the projects, however, reported referring two large-dollar cases to a 
Medicare contractor. In one of these cases, the Medicare contractor is seeking to recover  
$2.9 million in overpayments from a provider who was identified by the project.   
 
  CONCLUSION 
   
In 2011, the 54 Senior Medicare Patrol Projects had 5,671 active volunteers, a 14-percent 
increase from 2010. These volunteers conducted 66,303 one-on-one counseling sessions and 
11,109 group education sessions. In 2011, 431,128 beneficiaries attended group education 
sessions, an increase from 298,097 in 2010. At the same time, Medicare funds recovered that 
were attributable to the projects in 2011 were $19,283.  Total savings to Medicare, Medicaid, 
beneficiaries, and others were $32,941.  Additionally, cost avoidance on behalf of the Medicare 
 
3
 Seventeen of these projects had closed as of December 2008 and one project is now focused solely on providing support 

to the other projects.
 
4
 The project reported these savings between 2001 and 2003.  Prior to 2007, OIG reviewed documentation on savings to 

Medicare only and included self-reported data on savings to Medicaid, beneficiaries, and other entities. 

OEI-02-12-00190 	 Performance Data for the Senior Medicare Patrol Projects:   
    June 2012 Performance Report   Page 5  Edwin L. Walker 
 
program, the Medicaid program, beneficiaries, and others, totaled $247,850.  One of the projects, 
however, reported referring two large-dollar cases to a Medicare contractor.  In one of these 
cases, the Medicare contractor is seeking to recover $2.9 million in overpayments from a 
provider who was identified by the project. 
 
We continue to emphasize that referrals to Medicare contractors or law enforcement from  
beneficiaries who have learned to detect fraud, waste, and abuse from the Senior Medicare Patrol 
Projects cannot be always be tracked.  Therefore, the projects may not be receiving full credit for 
savings attributable to their work.  In addition, the projects are unable to track substantial savings 
derived from a sentinel effect whereby fraud and errors are reduced by Medicare beneficiaries 
scrutiny of their bills. 
 
As agreed, we will continue to monitor the projects and will provide AoA with annual summary 
reports of performance data.  This memorandum report is being issued directly in final form  
because it contains no recommendations.  If you have comments or questions about this 
memorandum report, please provide them within 60 days.  Please refer to report number  
OEI-02-12-00190 in all correspondence. 
 
 
cc: 	  Olen Clybourn, Deputy Director of the Office of Strategic Operations and Regulatory 
Affairs, CMS 
 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:   
    June 2012 Performance Report    
Senior Medicare Patrol Projects Performance Measure Results 
 
 
 
List of Appendixes 
 
Appendix A:  Summary of Performance for All Projects Since 1997........................................7
  
 
Appendix B:  Summary of Performance for All Projects for 2011.............................................9
  
 
Appendix C:  Projects Results for Each Performance Measure for 2011....................................11 

 
Appendix D:  Individual Project Results for 2011...............................................................33 

 
Appendix E:  Performance Measures Definitions...............................................................88
 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    6    
APPENDIX A 
 
Summary of Performance for All Projects Since 1997 
 
The following table provides overall performance for all 72 projects that have operated since 1997.   
 
Performance measures labeled with an asterisk (*) are reported as of 2007. 
 
For performance measure #15, Number of complex issues pending further action, the same issue can continue through numerous 
reporting periods for a project. The number of issues is not a unique count and therefore the data cannot be added to the number from  
prior years. 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    7    
 
Summary of Performance for All Projects Since 1997 
 
    Total Since 1997  
  PERFORMANCE MEASURES   
1  Total number of active volunteers*   30,102 
2  Total number of volunteer training hours*  383,644  
3  Total number of volunteer work hours*   761,635  
4  Number of media airings  1,913,909  
5  Number of community outreach education events conducted   83,862  
6  Estimated number of people reached by community outreach education events  26,987,165  
7  Number of group education sessions for beneficiaries   94,077  
8  Number of beneficiaries who attended group education sessions   3,529,437  
9  Number of one-on-one counseling sessions held with or on behalf of a beneficiary  1,179,190  
10  Total number of simple inquiries received*   337,168  
11   Total number of simple inquiries resolved*  323,816  
12   Number of inquiries involving complex issues received*  29,085  
13A  Number of inquiries involving complex issues referred for further action*  7,152  
13B  Total dollar amount referred for further action*   $14,474,999  
14   Number of complex issues resolved*   13,596  
15   Number of complex issues pending further action*   6,394  
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others*   $8,582,215  
17A  Actual Medicare funds recovered attributable to the projects   $4,639,121  
17B  Actual Medicaid funds recovered attributable to the projects   $555,720  
17C  Actual savings to beneficiaries attributable to the projects   $3,245,421  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $97,568,658  
17A 17D  Total savings attributable to the projects  $106,008,919 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    8    
APPENDIX B 
 
Summary of Performance for All Projects for 2011 

 
 
The following table provides data for the 54 Senior Medicare Patrol Projects that operated in 2011. 
 
 
 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    9    
 
Summary of Performance for All Projects for 2011 
 
    Total for 2011 
  PERFORMANCE MEASURES   
1  Total number of active volunteers  5,671 
2  Total number of volunteer training hours   42,612 
3  Total number of volunteer work hours  88,169 
4  Number of media airings  592,687 
5  Number of community outreach education events conducted   8,800 
6  Estimated number of people reached by community outreach education events  1,667,752 
7  Number of group education sessions for beneficiaries   11,109 
8  Number of beneficiaries who attended group education sessions   431,128 
9  Number of one-on-one counseling sessions held with or on behalf of a beneficiary  66,303 
10  Total number of simple inquiries received   75,290 
11   Total number of simple inquiries resolved    74,809 
12   Number of inquiries involving complex issues received   2,077 
13A  Number of inquiries involving complex issues referred for further action  819 
13B  Total dollar amount referred for further action   $5,367,902 
14  Number of complex issues resolved  1,415 
15   Number of complex issues pending further action   2,290 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $247,850 
17A  Actual Medicare funds recovered attributable to the projects   $19,283 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $13,182 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $475 
17A 17D  Total savings attributable to the projects  $32,941 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    10    
APPENDIX C 
 
Projects Results for Each Performance Measure for 2011 
 
The following tables provide the results for each performance measure for each of the 54 Senior Medicare Patrol Projects operating  
in 2011. 
 
 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    11    
 
   
PERFORMANCE MEASURE  1:  Total Number of Active Volunteers  
  Total for 2011        Total for 2011 
Alabama  90    Montana  56 
Alaska  61    Nebraska  117 
Arizona   90    Nevada  28 
Arkansas  27    New Hampshire   18 
California  451    New Jersey    34 
Colorado  93    New Mexico   61 
Connecticut  185    New York   547 
Delaware  29    North Carolina   257 
District of Columbia   53    North Dakota   37 
Florida  254    Ohio  73 
Georgia  331    Oklahoma  2 
Guam  19    Oregon   107 
Hawaii  60    Pennsylvania  69 
Idaho  152    Puerto Rico   28 
Illinois  74    Rhode Island   40 
Indiana  148    South Carolina  25 
Iowa  81    South Dakota   60 
Kansas  3    Tennessee  264 
Kentucky  156    Texas  237 
Louisiana  42    Utah  118 
Maine  124    Vermont  54 
Maryland  128    Virginia  28 
Massachusetts  57    Virgin Islands  30 
Michigan   266    Washington   18 
Minnesota  90    West Virginia    39 
Mississippi  22    Wisconsin   117 
Missouri  96    Wyoming  25 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    12     
PERFORMANCE MEASURE  2:  Total Number of Volunteer Training Hours  
  Total for 2011        Total for 2011 
Alabama  157    Montana  625 
Alaska  311    Nebraska  494 
Arizona   1,218    Nevada  278 
Arkansas  56    New Hampshire   51 
California  1,081    New Jersey   282 
Colorado  1,085    New Mexico   852 
Connecticut  446    New York  1,859 
Delaware  222    North Carolina   808 
District of Columbia   491    North Dakota   108 
Florida  1,501    Ohio  416 
Georgia  1,152    Oklahoma  0 
Guam  279    Oregon   0 
Hawaii  1,525    Pennsylvania  353 
Idaho  1,976    Puerto Rico   976 
Illinois  408    Rhode Island   1,388 
Indiana  564    South Carolina  313 
Iowa  772    South Dakota   44 
Kansas  2    Tennessee  2,581 
Kentucky  596    Texas  1,462 
Louisiana  264    Utah  961 
Maine  1,489    Vermont  95 
Maryland  2,608    Virginia  342 
Massachusetts  579    Virgin Islands  161 
Michigan   6,115    Washington   255 
Minnesota  870    West Virginia    80 
Mississippi  73    Wisconsin   545 
Missouri  801    Wyoming  644 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    13    
 
PERFORMANCE MEASURE  3:  Total Number of Volunteer Work Hours  
  Total for 2011        Total for 2011 
Alabama  4,066    Montana  1,219 
Alaska  97    Nebraska  2,153 
Arizona   2,360    Nevada  523 
Arkansas  580    New Hampshire   33 
California  5,797    New Jersey   479 
Colorado  352    New Mexico   6,546 
Connecticut  4,451    New York  1,564 
Delaware  836    North Carolina   2,617 
District of Columbia   1,100    North Dakota   517 
Florida  2,871    Ohio  804 
Georgia  4,472    Oklahoma  27 
Guam  378    Oregon   863 
Hawaii  920    Pennsylvania  878 
Idaho  2,173    Puerto Rico   2,976 
Illinois  593    Rhode Island   717 
Indiana  755    South Carolina  143 
Iowa  1,281    South Dakota   151 
Kansas  27    Tennessee  2,738 
Kentucky  1,457    Texas  695 
Louisiana  1,132    Utah  6,374 
Maine  4,931    Vermont  1,856 
Maryland  6,482    Virginia  434 
Massachusetts  314    Virgin Islands  745 
Michigan   1,328    Washington   1,044 
Minnesota  647    West Virginia    496 
Mississippi  662    Wisconsin   782 
Missouri  284    Wyoming  451 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    14    
 
PERFORMANCE MEASURE  4:  Number of Media Airings  
  Total for 2011        Total for 2011 
Alabama  550    Montana  549 
Alaska  145    Nebraska  1,661 
Arizona   52    Nevada  1,594 
Arkansas  18    New Hampshire   1,637 
California  282    New Jersey   2,535 
Colorado  8    New Mexico   821 
Connecticut  252    New York  1,397 
Delaware  299,024    North Carolina   37,005 
District of Columbia   5,569    North Dakota   35 
Florida  197    Ohio  43,194 
Georgia  1,482    Oklahoma  53 
Guam  7,759    Oregon   39 
Hawaii  383    Pennsylvania  45 
Idaho  1,699    Puerto Rico   0 
Illinois  147    Rhode Island   62 
Indiana  5,222    South Carolina  9,442 
Iowa  210    South Dakota   5 
Kansas  1    Tennessee  554 
Kentucky  964    Texas  636 
Louisiana  2,641    Utah  113 
Maine  50    Vermont  19 
Maryland  16,067    Virginia  116,433 
Massachusetts  56    Virgin Islands  186 
Michigan   55    Washington   3 
Minnesota  25    West Virginia    415 
Mississippi  223    Wisconsin   8,084 
Missouri  159    Wyoming  22,930 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    15    
 
PERFORMANCE MEASURE  5:  Number of Community Outreach Education Events Conducted  
  Total for 2011        Total for 2011 
Alabama  347    Montana  27 
Alaska  30    Nebraska  273 
Arizona   17    Nevada  51 
Arkansas  16    New Hampshire   56 
California  391    New Jersey    70 
Colorado  91    New Mexico   303 
Connecticut  91    New York   415 
Delaware  170    North Carolina   118 
District of Columbia   62    North Dakota   115 
Florida  323    Ohio  129 
Georgia  973    Oklahoma  111 
Guam  38    Oregon   20 
Hawaii  58    Pennsylvania  100 
Idaho  109    Puerto Rico   666 
Illinois  262    Rhode Island   90 
Indiana  205    South Carolina  349 
Iowa  60    South Dakota   3 
Kansas  14    Tennessee  516 
Kentucky  212    Texas  98 
Louisiana  79    Utah  167 
Maine  207    Vermont  42 
Maryland  392    Virginia  217 
Massachusetts  56    Virgin Islands  33 
Michigan   177    Washington   120 
Minnesota  46    West Virginia    30 
Mississippi  60    Wisconsin   78 
Missouri  81    Wyoming  36 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    16    
 
PERFORMANCE MEASURE  6:  Estimated Number of People Reached by Community Outreach 
Education Events  
  Total for 2011        Total for 2011 
Alabama  16,585    Montana  2,988 
Alaska  10,430    Nebraska  13,964 
Arizona   1,553    Nevada  5,474 
Arkansas  1,548    New Hampshire   7,960 
California  50,008    New Jersey   8,855 
Colorado  5,710    New Mexico   47,442 
Connecticut  10,075    New York  68,641 
Delaware  6,185    North Carolina   819,781 
District of Columbia   7,985    North Dakota   5,198 
Florida  38,137    Ohio  9,769 
Georgia  38,506    Oklahoma  9,725 
Guam  2,465    Oregon   775 
Hawaii  5,307    Pennsylvania  10,602 
Idaho  7,547    Puerto Rico   25,734 
Illinois  32,296    Rhode Island   4,223 
Indiana  24,413    South Carolina  77,977 
Iowa  5,775    South Dakota   515 
Kansas  1,857    Tennessee  52,920 
Kentucky  14,296    Texas  10,322 
Louisiana  10,853    Utah  15,121 
Maine  10,946    Vermont  1,547 
Maryland  36,293    Virginia  14,113 
Massachusetts  4,391    Virgin Islands  2,818 
Michigan   40,585    Washington   26,144 
Minnesota  11,186    West Virginia    5,131 
Mississippi  9,760    Wisconsin   5,764 
Missouri  5,662    Wyoming  3,895 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    17    
 
PERFORMANCE MEASURE  7:  Number of Group Education Sessions for Beneficiaries  
  Total for 2011        Total for 2011 
Alabama  280    Montana  222 
Alaska  36    Nebraska  236 
Arizona   207    Nevada  32 
Arkansas  92    New Hampshire   85 
California  1,052    New Jersey   512 
Colorado  112    New Mexico   25 
Connecticut  75    New York   402 
Delaware  71    North Carolina   191 
District of Columbia   113    North Dakota   116 
Florida  560    Ohio  73 
Georgia  1,006    Oklahoma  130 
Guam  187    Oregon   2 
Hawaii  33    Pennsylvania  154 
Idaho  119    Puerto Rico   0 
Illinois  481    Rhode Island   56 
Indiana  178    South Carolina  109 
Iowa  421    South Dakota   23 
Kansas  2    Tennessee  219 
Kentucky  156    Texas  228 
Louisiana  261    Utah  226 
Maine  115    Vermont  99 
Maryland  287    Virginia  327 
Massachusetts  111    Virgin Islands  33 
Michigan   405    Washington   419 
Minnesota  371    West Virginia    41 
Mississippi  110    Wisconsin   163 
Missouri  124    Wyoming  21 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    18    
 
PERFORMANCE MEASURE  8:  Number of Beneficiaries Who Attended Group Education Sessions  
  Total for 2011        Total for 2011 
Alabama  9,212    Montana  7,223 
Alaska  71,211    Nebraska  5,829 
Arizona   7,743    Nevada  853 
Arkansas  3,174    New Hampshire   1,494 
California  31,976    New Jersey   19,321 
Colorado  2,949    New Mexico   902 
Connecticut  2,255    New York  14,081 
Delaware  980    North Carolina   15,929 
District of Columbia   2,580    North Dakota   2,416 
Florida  24,175    Ohio  1,583 
Georgia  26,332    Oklahoma  7,402 
Guam  3,698    Oregon   16 
Hawaii  737    Pennsylvania  4,590 
Idaho  4,343    Puerto Rico   0 
Illinois  13,229    Rhode Island   753 
Indiana  5,956    South Carolina  3,156 
Iowa  10,526    South Dakota   593 
Kansas  109    Tennessee  6,760 
Kentucky  3,012    Texas  8,981 
Louisiana  9,789    Utah  8,776 
Maine  2,408    Vermont  2,106 
Maryland  4,845    Virginia  9,733 
Massachusetts  2,667    Virgin Islands  584 
Michigan   14,776    Washington   12,818 
Minnesota  4,126    West Virginia    20,760 
Mississippi  2,612    Wisconsin   3,852 
Missouri  3,919    Wyoming  1,269 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    19    
 
PERFORMANCE MEASURE  9:  Number of One-on-One Counseling Sessions              
Held With 
or on Behalf of a Beneficiary  
  Total for 2011        Total for 2011 
Alabama  84    Montana  476 
Alaska  5    Nebraska  2,530 
Arizona   44    Nevada  23 
Arkansas  113    New Hampshire   2,404 
California  48    New Jersey   235 
Colorado  16    New Mexico   730 
Connecticut  509    New York  6,392 
Delaware  167    North Carolina   6,043 
District of Columbia   36    North Dakota   108 
Florida  131    Ohio  41 
Georgia  949    Oklahoma  29 
Guam  29    Oregon   973 
Hawaii  62    Pennsylvania  2,223 
Idaho  5,220    Puerto Rico   856 
Illinois  4,254    Rhode Island   1,759 
Indiana  472    South Carolina  7,630 
Iowa  185    South Dakota   381 
Kansas  17    Tennessee  1,032 
Kentucky  1,618    Texas  132 
Louisiana  415    Utah  4,363 
Maine  2,669    Vermont  0 
Maryland  3,076    Virginia  706 
Massachusetts  170    Virgin Islands  68 
Michigan   590    Washington   2,610 
Minnesota  162    West Virginia    713 
Mississippi  1,960    Wisconsin   98 
Missouri  23    Wyoming  724 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    20    
 
PERFORMANCE MEASURE  10:  Total Number of Simple Inquiries Received  
  Total for 2011        Total for 2011 
Alabama  458    Montana  322 
Alaska  19    Nebraska  452 
Arizona   477    Nevada  35 
Arkansas  172    New Hampshire   882 
California  524    New Jersey   551 
Colorado  70    New Mexico   1,480 
Connecticut  1,180    New York   43 
Delaware  411    North Carolina   5,950 
District of Columbia   110    North Dakota   148 
Florida  296    Ohio  64 
Georgia  1,572    Oklahoma  75 
Guam  1,076    Oregon   76 
Hawaii  215    Pennsylvania  818 
Idaho  1,358    Puerto Rico   0 
Illinois  6,721    Rhode Island   8,016 
Indiana  37    South Carolina  4,687 
Iowa  147    South Dakota   79 
Kansas  55    Tennessee  67 
Kentucky  495    Texas  642 
Louisiana  151    Utah  9,046 
Maine  1,744    Vermont  17 
Maryland  10,148    Virginia  747 
Massachusetts  784    Virgin Islands  15 
Michigan   0    Washington   1,429 
Minnesota  1,252    West Virginia    1,560 
Mississippi  217    Wisconsin   1,027 
Missouri  7,301    Wyoming  72 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    21    
 
PERFORMANCE MEASURE  11:  Total Number of Simple Inquiries Resolved  
  Total for 2011        Total for 2011 
Alabama  500    Montana  322 
Alaska  19    Nebraska  452 
Arizona   476    Nevada  35 
Arkansas  172    New Hampshire   882 
California  515    New Jersey   550 
Colorado  58    New Mexico   1,328 
Connecticut  1,180    New York   39 
Delaware  407    North Carolina   5,887 
District of Columbia   110    North Dakota   148 
Florida  296    Ohio  64 
Georgia  1,572    Oklahoma  75 
Guam  1,075    Oregon   76 
Hawaii  215    Pennsylvania  818 
Idaho  1,295    Puerto Rico   0 
Illinois  6,721    Rhode Island   7,978 
Indiana  37    South Carolina  4,685 
Iowa  147    South Dakota   78 
Kansas  55    Tennessee  67 
Kentucky  493    Texas  639 
Louisiana  151    Utah  9,046 
Maine  1,743    Vermont  17 
Maryland  10,109    Virginia  646 
Massachusetts  783    Virgin Islands  14 
Michigan   0    Washington   1,426 
Minnesota  1,252    West Virginia    1,560 
Mississippi  217    Wisconsin   1,022 
Missouri  7,285    Wyoming  72 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    22    
 
PERFORMANCE MEASURE  12:  Number of Inquiries Involving Complex Issues Received  
  Total for 2011        Total for 2011 
Alabama  4    Montana  26 
Alaska  7    Nebraska  17 
Arizona   11    Nevada  3 
Arkansas  23    New Hampshire   13 
California  157    New Jersey    32 
Colorado  96    New Mexico   41 
Connecticut  14    New York   1 
Delaware  49    North Carolina   18 
District of Columbia   17    North Dakota   2 
Florida  47    Ohio  9 
Georgia  50    Oklahoma  29 
Guam  5    Oregon   3 
Hawaii  17    Pennsylvania  54 
Idaho  27    Puerto Rico   0 
Illinois  112    Rhode Island   16 
Indiana  63    South Carolina  11 
Iowa  26    South Dakota   7 
Kansas  3    Tennessee  51 
Kentucky  11    Texas  78 
Louisiana  100    Utah  49 
Maine  41    Vermont  6 
Maryland  81    Virginia  36 
Massachusetts  15    Virgin Islands  2 
Michigan   52    Washington   180 
Minnesota  255    West Virginia    19 
Mississippi  25    Wisconsin   37 
Missouri  25    Wyoming  4 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    23    
 
PERFORMANCE MEASURE  13A:  Number of  Inquiries Involving Complex Issues Referred for 
Further Action  
  Total for 2011        Total for 2011 
Alabama  0    Montana  21 
Alaska  2    Nebraska  14 
Arizona   9    Nevada  4 
Arkansas  18    New Hampshire   7 
California  82    New Jersey    2 
Colorado  69    New Mexico   5 
Connecticut  2    New York   1 
Delaware  31    North Carolina   13 
District of Columbia   8    North Dakota   0 
Florida  26    Ohio  9 
Georgia  29    Oklahoma  5 
Guam  3    Oregon   1 
Hawaii  7    Pennsylvania  5 
Idaho  6    Puerto Rico   0 
Illinois  77    Rhode Island   6 
Indiana  8    South Carolina  5 
Iowa  19    South Dakota   0 
Kansas  4    Tennessee  33 
Kentucky  7    Texas  73 
Louisiana  32    Utah  51 
Maine  10    Vermont  3 
Maryland  13    Virginia  30 
Massachusetts  14    Virgin Islands  1 
Michigan   15    Washington   7 
Minnesota  7    West Virginia    3 
Mississippi  1    Wisconsin   7 
Missouri  13    Wyoming  1 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    24    
 
PERFORMANCE MEASURE  13B:  Total Dollar Amount Referred for Further Action  
  Total for 2011        Total for 2011 
Alabama  $0      Montana  $4,929 
Alaska  $0      Nebraska  $162,227 
Arizona   $319    Nevada  $16,644 
Arkansas  $184    New Hampshire   $370 
California  $129,349    New Jersey   $3,613 
Colorado  $72,324    New Mexico   $111,130 
Connecticut  $407    New York   $0 
Delaware  $107,477    North Carolina   $0 
District of Columbia   $1,069    North Dakota   $0 
Florida  $8,831    Ohio  $9,305 
$0 
Georgia  $4,016,331    Oklahoma  
$0 
Guam  $451    Oregon  
$0 
Hawaii  $2,180    Pennsylvania  
$0 
Idaho  $809    Puerto Rico  
Illinois  $48,324    Rhode Island   $12,260 
Indiana  $6,659    South Carolina  $397 
Iowa    $13,850    South Dakota   $0 
Kansas  $2,379    Tennessee  $5,661 
Kentucky  $10,439    Texas  $105,535 
Louisiana  $9,834    Utah  $157,697 
Maine  $25,983    Vermont  $1,922 
Maryland  $3,108    Virginia   $1,207 
Massachusetts  $29,595    Virgin Islands  $3,398 
Michigan   $245,151    Washington   $0 
Minnesota  $4,866    West Virginia    $193 
Mississippi  $27,217    Wisconsin   $533 
Missouri   $0    Wyoming  $3,744 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    25    
 
PERFORMANCE MEASURE  14:  Number of Complex Issues Resolved  
  Total for 2011        Total for 2011 
Alabama  1    Montana  21 
Alaska  8    Nebraska  31 
Arizona   2    Nevada  0 
Arkansas  23    New Hampshire   9 
California  81    New Jersey    9 
Colorado  81    New Mexico   29 
Connecticut  17    New York   0 
Delaware  24    North Carolina   2 
District of Columbia   15    North Dakota   3 
Florida  6    Ohio  6 
Georgia  38    Oklahoma  13 
Guam  4    Oregon   4 
Hawaii  11    Pennsylvania  33 
Idaho  20    Puerto Rico   0 
Illinois  55    Rhode Island   6 
Indiana  5    South Carolina  4 
Iowa  3    South Dakota   5 
Kansas  0    Tennessee  57 
Kentucky  12    Texas  56 
Louisiana  45    Utah  61 
Maine  28    Vermont  5 
Maryland  69    Virginia  10 
Massachusetts  10    Virgin Islands  0 
Michigan   35    Washington   175 
Minnesota  230    West Virginia    1 
Mississippi  19    Wisconsin   16 
Missouri  14    Wyoming  3 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    26    
 
PERFORMANCE MEASURE  15:  Number of Complex Issues Pending Further Action  
  Total for 2011        Total for 2011 
Alabama  27    Montana  10 
Alaska  0    Nebraska  12 
Arizona   25    Nevada  11 
Arkansas  36    New Hampshire   3 
California  360    New Jersey    39 
Colorado  80    New Mexico   16 
Connecticut  16    New York   126 
Delaware  30    North Carolina   16 
District of Columbia   8    North Dakota   0 
Florida  226    Ohio  9 
Georgia  32    Oklahoma  18 
Guam  7    Oregon   4 
Hawaii  5    Pennsylvania  25 
Idaho  16    Puerto Rico   2 
Illinois  83    Rhode Island   34 
Indiana  77    South Carolina  34 
Iowa  58    South Dakota   2 
Kansas  75    Tennessee  36 
Kentucky  4    Texas  101 
Louisiana  66    Utah  6 
Maine  17    Vermont  5 
Maryland  33    Virginia  60 
Massachusetts  11    Virgin Islands  3 
Michigan   24    Washington   82 
Minnesota  37    West Virginia    160 
Mississippi  31    Wisconsin   18 
Missouri  72    Wyoming  2 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    27    
 
PERFORMANCE MEASURE  16:  Cost Avoidance on Behalf of Medicare, Medicaid, 
Beneficiaries, or Others  
  Total for 2011        Total for 2011 
$0 
Alabama     Montana  $1,567 
$0 
Alaska    Nebraska  $543 
$0  $0 
Arizona     Nevada 
$0 
Arkansas  $4,030    New Hampshire  
California  $0    New Jersey   $9,670 
Colorado  $26,791    New Mexico   $135,598 
$0 
Connecticut  $0    New York  
$0 
Delaware  $18,872    North Carolina  
$0  $0 
District of Columbia     North Dakota  
$0  $0 
Florida    Ohio 
$0  $0 
Georgia    Oklahoma  
$0 
Guam  $249    Oregon  
$0 
Hawaii  $0    Pennsylvania  
$0 
Idaho  $28,511    Puerto Rico  
$0 
Illinois  $1,240    Rhode Island  
$0  $0 
Indiana     South Carolina 
$0  $0 
Iowa    South Dakota  
$0 
Kansas     Tennessee  $260 
Kentucky  $9,217    Texas  $0 
Louisiana  $0    Utah  $7,229 
$0 
Maine  $3,044    Vermont  
$0  $0 
Maryland    Virginia 
$0  $0 
Massachusetts    Virgin Islands 
$0  $0 
Michigan     Washington  
$0 
Minnesota  $1,030    West Virginia   
$0  $0 
Mississippi     Wisconsin  
$0  $0 
Missouri     Wyoming  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    28    
 
PERFORMANCE MEASURE  17A:  Actual Medicare Funds Recovered Attributable to the Projects  
  Total for 2011        Total for 2011 
$0 
Alabama     Montana  $0 
$0 
Alaska    Nebraska  $247 
$0 
Arizona     Nevada  $0 
Arkansas  $543    New Hampshire   $413 
$0 
California  $5,071    New Jersey   
$0 
Colorado  $1,512    New Mexico  
$0  $0 
Connecticut    New York  
$0  $0 
Delaware     North Carolina  
$0  $0 
District of Columbia     North Dakota  
$0 
Florida    Ohio  $796 
$0 
Georgia  $386    Oklahoma  
$0  $0 
Guam     Oregon  
$0  $0 
Hawaii     Pennsylvania  
$0  $0 
Idaho     Puerto Rico  
$0 
Illinois  $3,495    Rhode Island  
$0  $0 
Indiana     South Carolina 
$0  $0 
Iowa    South Dakota  
$0  $0 
Kansas     Tennessee  
$0 
Kentucky  $409    Texas 
$0 
Louisiana  $510    Utah  
$0 
Maine  $2,628    Vermont  
$0 
Maryland  $0    Virginia 
$0 
Massachusetts  $3,242    Virgin Islands 
$0 
Michigan     Washington   $33 
$0  $0 
Minnesota     West Virginia   
$0  $0 
Mississippi     Wisconsin  
$0  $0 
Missouri     Wyoming  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    29    
 
PERFORMANCE MEASURE  17B:  Actual Medicaid Funds Recovered Attributable to the Projects  
  Total for 2011        Total for 2011 
Alabama  $0    Montana  $0 
Alaska  $0    Nebraska  $0 
Arizona   $0    Nevada  $0 
Arkansas  $0    New Hampshire   $0 
California  $0    New Jersey    $0 
Colorado  $0    New Mexico   $0 
Connecticut  $0    New York   $0 
Delaware  $0    North Carolina   $0 
District of Columbia   $0    North Dakota   $0 
Florida  $0    Ohio  $0 
Georgia  $0    Oklahoma  $0 
Guam  $0    Oregon   $0 
Hawaii  $0    Pennsylvania  $0 
Idaho  $0    Puerto Rico   $0 
Illinois  $0    Rhode Island   $0 
Indiana  $0    South Carolina  $0 
Iowa  $0    South Dakota   $0 
Kansas  $0    Tennessee  $0 
Kentucky  $0    Texas  $0 
Louisiana  $0    Utah  $0 
Maine  $0    Vermont  $0 
Maryland  $0    Virginia  $0 
Massachusetts  $0    Virgin Islands  $0 
Michigan   $0    Washington   $0 
Minnesota  $0    West Virginia    $0 
Mississippi  $0    Wisconsin   $0 
Missouri  $0    Wyoming  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    30    
 
PERFORMANCE MEASURE  17C:  Actual Savings to Beneficiaries Attributable to the Projects  
  Total for 2011        Total for 2011 
$0 
Alabama     Montana  $114 
$0 
Alaska    Nebraska  $2,658 
$0  $0 
Arizona     Nevada 
$0 
Arkansas  $141    New Hampshire  
$0 
California  $0    New Jersey   
Colorado  $4,917    New Mexico   $1,158 
$0 
Connecticut  $0    New York  
$0 
Delaware    $86    North Carolina  
$0  $0 
District of Columbia     North Dakota  
$0  $0 
Florida    Ohio 
$0  $0 
Georgia    Oklahoma  
$0 
Guam  $65    Oregon  
$0 
Hawaii  $131    Pennsylvania  
$0 
Idaho  $47    Puerto Rico  
$0  $0 
Illinois    Rhode Island  
$0  $0 
Indiana     South Carolina 
$0  $0 
Iowa    South Dakota  
$0 
Kansas     Tennessee  $125 
Kentucky  $98    Texas  $0 
Louisiana  $0    Utah  $817 
$0 
Maine  $121    Vermont  
$0 
Maryland  $0    Virginia 
$0  $0 
Massachusetts    Virgin Islands 
$0  $0 
Michigan     Washington  
$0 
Minnesota  $2,705    West Virginia   
$0 
Mississippi  $0    Wisconsin  
$0 
Missouri  $0    Wyoming  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    31    
 
PERFORMANCE MEASURE  17D:  Other Savings Attributable to the Projects  
  Total for 2011        Total for 2011 
$0  $0 
Alabama     Montana  
$0  $0 
Alaska    Nebraska 
$0  $0 
Arizona     Nevada 
$0  $0 
Arkansas    New Hampshire  
$0  $0 
California     New Jersey   
$0 
Colorado  $12    New Mexico  
$0  $0 
Connecticut    New York  
$0  $0 
Delaware     North Carolina  
$0  $0 
District of Columbia     North Dakota  
$0  $0 
Florida    Ohio 
$0  $0 
Georgia    Oklahoma  
$0  $0 
Guam     Oregon  
$0  $0 
Hawaii     Pennsylvania  
$0  $0 
Idaho     Puerto Rico  
$0  $0 
Illinois    Rhode Island  
$0  $0 
Indiana     South Carolina 
$0  $0 
Iowa    South Dakota  
$0  $0 
Kansas     Tennessee  
$0  $0 
Kentucky    Texas 
$0  $0 
Louisiana     Utah  
$0 
Maine  $463    Vermont  
$0  $0 
Maryland    Virginia 
$0  $0 
Massachusetts    Virgin Islands 
$0  $0 
Michigan     Washington  
$0  $0 
Minnesota     West Virginia   
$0  $0 
Mississippi     Wisconsin  
$0  $0 
Missouri     Wyoming  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    32    
APPENDIX D 
 
Individual Project Results for 2011 
 
The following tables provide the results for each performance measure for each of the 54 Senior Medicare Patrol Projects operating  
in 2011. 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    33    
 
 
 
Alabama  Department of Senior Services, Montgomery  
In operation since:  July 2006  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers  90  
2  Total number of volunteer training hours   157  
3  Total number of volunteer work hours  4,066  
4  Number of media airings  550  
5  Number of community outreach education events conducted   347  
6  Estimated number of people reached by community outreach education  16,585  
events 
7  Number of group education sessions for beneficiaries   280  
8  Number of beneficiaries who attended group education sessions   9212  
9  Number of one-on-one counseling sessions held with or on behalf of a  84  
beneficiary  
10   Total number of simple inquiries received   458  
11   Total number of simple inquiries resolved  500  
12   Number of inquiries involving complex issues received   4 
13A  Number of inquiries involving complex issues referred for further action  0 
13B  Total dollar amount referred for further action   $0  
14   Number of complex issues resolved  1 
15   Number of complex issues pending further action   27  
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0  
17A  Actual Medicare funds recovered attributable to the projects   $0  
17B  Actual Medicaid funds recovered attributable to the projects   $0  
17C  Actual savings to beneficiaries attributable to the projects  $0  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0  
17A 17D  Total savings attributable to the projects  $0  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    34    
Alaska  Health and Social Services, Medicare Information Office, Anchorage  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers          
61 
2  Total number of volunteer training hours           311 
3  Total number of volunteer work hours          
97 
4  Number of media airings          145 
5  Number of community outreach education events conducted          
 30 
6  Estimated number of people reached by community outreach education 
events 
7  Number of group education sessions for beneficiaries   1  0  , 4  30 
 36 
8  Number of beneficiaries who attended group education sessions  
9  Number of one-on-one counseling sessions held with or on behalf of a  71,211 
beneficiary              5 
10   Total number of simple inquiries received          
 19 
11   Total number of simple inquiries resolved           
19 
12   Number of inquiries involving complex issues received             7 
13A  Number of inquiries involving complex issues referred for further action             2 
13B  Total dollar amount referred for further action   $0  
14   Number of complex issues resolved             8 
15   Number of complex issues pending further action   0   
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0  
17A  Actual Medicare funds recovered attributable to the projects   $0  
17B  Actual Medicaid funds recovered attributable to the projects   $0  
17C  Actual savings to beneficiaries attributable to the projects  $0  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0  
17A 17D  Total savings attributable to the projects  $0  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    35    
 
Arizona  Arizona Division of Aging and Adult Services, Phoenix  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers          
90 
2  Total number of volunteer training hours       
1,218 
3  Total number of volunteer work hours      
2,360 
4  Number of media airings          
52 
5  Number of community outreach education events conducted          
 17 
6  Estimated number of people reached by community outreach education 
events      
1,553 
7  Number of group education sessions for beneficiaries           207 
8  Number of beneficiaries who attended group education sessions       
7,743 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary          
 44 
10   Total number of simple inquiries received           477 
11   Total number of simple inquiries resolved            476 
12   Number of inquiries involving complex issues received          
11 
13A  Number of inquiries involving complex issues referred for further action             9 
13B  Total dollar amount referred for further action   $319 
14   Number of complex issues resolved             2 
15   Number of complex issues pending further action          
 25 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0  
17A  Actual Medicare funds recovered attributable to the projects   $0  
17B  Actual Medicaid funds recovered attributable to the projects   $0  
17C  Actual savings to beneficiaries attributable to the projects  $0  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0  
17A 17D  Total savings attributable to the projects  $0  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    36    
Arkansas  Arkansas Department of Human Services, Division of Aging and Adult 
Services, Little Rock 
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers                
27 
2  Total number of volunteer training hours                 
56 
3  Total number of volunteer work hours             
580 
4  Number of media airings                
18 
5  Number of community outreach education events conducted                
16 
6  Estimated number of people reached by community outreach education 
events          
1,548 
7  Number of group education sessions for beneficiaries                 92 
8  Number of beneficiaries who attended group education sessions           
3,174 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary             
 113 
10   Total number of simple inquiries received             
 172 
11   Total number of simple inquiries resolved              
 172 
12   Number of inquiries involving complex issues received                
23 
13A  Number of inquiries involving complex issues referred for further action                
18 
13B  Total dollar amount referred for further action   $184 
14   Number of complex issues resolved                
23 
15   Number of complex issues pending further action                 36 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $4,030 
17A  Actual Medicare funds recovered attributable to the projects   $543 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $141 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0   
17A 17D  Total savings attributable to the projects  $684 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    37    
 
California  California Health Advocates, Santa Ana  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             
451 
2  Total number of volunteer training hours           
1,081 
3  Total number of volunteer work hours          
5,797 
4  Number of media airings             
282 
5  Number of community outreach education events conducted             
 391 
6  Estimated number of people reached by community outreach education 
events          50,008 
7  Number of group education sessions for beneficiaries          
 1,052 
8  Number of beneficiaries who attended group education sessions           31,976 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary                 48 
10   Total number of simple inquiries received             
 524 
11   Total number of simple inquiries resolved              
 515 
12   Number of inquiries involving complex issues received             
 157 
13A  Number of inquiries involving complex issues referred for further action                
82 
13B  Total dollar amount referred for further action   $129,349 
14   Number of complex issues resolved                
81 
15   Number of complex issues pending further action             
 360 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $5,071 
17B  Actual Medicaid funds recovered attributable to the projects   $0  
17C  Actual savings to beneficiaries attributable to the projects  $0  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0  
17A 17D  Total savings attributable to the projects  $5,071 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    38    
 
Colorado  Colorado Department of Regulatory Agencies, Division of Insurance, Denver  
In operation since:  July 1997  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers                
93 
2  Total number of volunteer training hours              1,085 
3  Total number of volunteer work hours             
352 
4  Number of media airings                  
5  Number of community outreach education events conducted                8 
91 
6  Estimated number of people reached by community outreach education 
events             5,710 
7  Number of group education sessions for beneficiaries             
 112 
8  Number of beneficiaries who attended group education sessions              2,949 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary                 16 
10   Total number of simple inquiries received                 70 
11   Total number of simple inquiries resolved                 
58 
12   Number of inquiries involving complex issues received                
96 
13A  Number of inquiries involving complex issues referred for further action                
69 
13B  Total dollar amount referred for further action   $72,324  
14   Number of complex issues resolved                
81 
15   Number of complex issues pending further action                 80 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $26,791  
17A  Actual Medicare funds recovered attributable to the projects   $1,512  
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $4,917  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $12  
17A 17D  Total savings attributable to the projects  $6,440  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    39    
Connecticut  Connecticut Department of Social Services, Aging Services Division, 
Hartford  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             
185 
2  Total number of volunteer training hours              
446 
3  Total number of volunteer work hours          
4,451 
4  Number of media airings             
252 
5  Number of community outreach education events conducted                91 
6  Estimated number of people reached by community outreach education 
events      
7  Number of group education sessions for beneficiaries       1  0  , 0  7  5 7 5 
8  Number of beneficiaries who attended group education sessions           
2,255 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary              509 
10   Total number of simple inquiries received           1,180 
11   Total number of simple inquiries resolved            1,180 
12   Number of inquiries involving complex issues received                14 
13A  Number of inquiries involving complex issues referred for further action                  
2 
13B  Total dollar amount referred for further action   $407  
14   Number of complex issues resolved                17 
15   Number of complex issues pending further action                 16 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0  
17A  Actual Medicare funds recovered attributable to the projects   $0  
17B  Actual Medicaid funds recovered attributable to the projects   $0  
17C  Actual savings to beneficiaries attributable to the projects  $0  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0  
17A 17D  Total savings attributable to the projects  $0  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    40    
Delaware  Delaware Partners of Senior Medicare Patrol, New Castle  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers                  
29 
2  Total number of volunteer training hours                 222 
3  Total number of volunteer work hours                836 
4  Number of media airings          299,024  
5  Number of community outreach education events conducted                 170 
6  Estimated number of people reached by community outreach education 
events             6,185 
7  Number of group education sessions for beneficiaries                  
 71 
8  Number of beneficiaries who attended group education sessions                 980 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary                 167 
10   Total number of simple inquiries received                 411 
11   Total number of simple inquiries resolved                  407 
12   Number of inquiries involving complex issues  received                  
49 
13A  Number of inquiries involving complex issues referred  for further action                  
31 
13B  Total dollar amount referred for further action   $107,477  
14   Number of complex issues resolved                  
24 
15   Number of complex issues pending further action                  
 30 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $18,872  
17A  Actual Medicare funds recovered attributable to the projects   $0  
17B  Actual Medicaid funds recovered attributable to the projects   $0  
17C  Actual savings to beneficiaries attributable to the projects  $86 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $86 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    41    
District of Columbia  AARP Legal Counsel for the Elderly, Washington, DC  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers                
53 
2  Total number of volunteer training hours              
491 
3  Total number of volunteer work hours          
1,100 
4  Number of media airings          
5,569 
5  Number of community outreach education events conducted                
62 
6  Estimated number of people reached by community outreach education 
events          
7,985 
7  Number of group education sessions for beneficiaries             
 113 
8  Number of beneficiaries who attended group education sessions           
2,580 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary                 36 
10   Total number of simple inquiries received             
 110 
11   Total number of simple inquiries resolved              
 110 
12   Number of inquiries involving complex issues received                
17 
13A  Number of inquiries involving complex issues referred for further action                  
8 
13B  Total dollar amount referred for further action   $1,069  
14   Number of complex issues resolved                
15 
15   Number of complex issues pending further action                  
 8 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    42    
 
Florida  Area Agency on Aging of Pasco-Pinellas, Inc., St. Petersburg  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             254 
2  Total number of volunteer training hours           1,501 
3  Total number of volunteer work hours          2,871 
4  Number of media airings             197 
5  Number of community outreach education events conducted              323 
6  Estimated number of people reached by community outreach education 
events      
38,137 
7  Number of group education sessions for beneficiaries              560 
8  Number of beneficiaries who attended group education sessions       
24,175 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary              131 
10   Total number of simple inquiries received              296 
11   Total number of simple inquiries resolved               296 
12   Number of inquiries involving complex issues received             
47 
13A  Number of inquiries involving complex issues referred for further action             
26 
13B  Total dollar amount referred for further action   $8,831  
14   Number of complex issues resolved                6 
15   Number of complex issues pending further action              226 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    43    
Georgia  GeorgiaCares Senior Medicare Patrol, Atlanta  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             331 
2  Total number of volunteer training hours           
1,152 
3  Total number of volunteer work hours          
4,472 
4  Number of media airings          
1,482 
5  Number of community outreach education events conducted              973 
6  Estimated number of people reached by community outreach education 
events      
7  Number of group education sessions for beneficiaries       3  8  ,15,0060 6 
8  Number of beneficiaries who attended group education sessions       
9  Number of one-on-one counseling sessions held with or on behalf of a  26,332 
beneficiary              949 
10   Total number of simple inquiries received           1,572 
11   Total number of simple inquiries resolved            1,572 
12   Number of inquiries involving complex issues received               
50 
13A  Number of inquiries involving complex issues referred for further action               
29 
13B  Total dollar amount referred for further action   $ 4,016,331  
14   Number of complex issues resolved               
38 
15   Number of complex issues pending further action               
 32 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0  
17A  Actual Medicare funds recovered attributable to the projects   $386  
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $386  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    44    
Guam  Division of Senior Citizens, Department of Public Health & Social Services, 
Mangilao  
In operation since:  July 2005  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             19 
2  Total number of volunteer training hours           
279 
3  Total number of volunteer work hours          
378 
4  Number of media airings      
7,759 
5  Number of community outreach education events conducted              38 
6  Estimated number of people reached by community outreach education 
events      
2,465 
7  Number of group education sessions for beneficiaries           187 
8  Number of beneficiaries who attended group education sessions       
3,698 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary              29 
10   Total number of simple inquiries received      
 1,076 
11   Total number of simple inquiries resolved       
 1,075 
12   Number of inquiries involving complex issues received               
5 
13A  Number of inquiries involving complex issues referred for further action               
3 
13B  Total dollar amount referred for further action   $451  
14   Number of complex issues resolved               
4 
15   Number of complex issues pending further action              7  
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $249  
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $65  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0  
17A 17D  Total savings attributable to the projects  $65  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    45    
 
Hawaii  State of Hawaii Executive Office on Aging, Honolulu  
In operation since:  July 1997  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers            
60 
2  Total number of volunteer training hours       
1,525 
3  Total number of volunteer work hours          920 
4  Number of media airings          383 
5  Number of community outreach education events conducted            
 58 
6  Estimated number of people reached by community outreach education 
events      
5,307 
7  Number of group education sessions for beneficiaries            
 33 
8  Number of beneficiaries who attended group education sessions           737 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary            
 62 
10   Total number of simple inquiries received           215 
11   Total number of simple inquiries resolved            215 
12   Number of inquiries involving complex issues received            
17 
13A  Number of inquiries involving complex issues referred for further action             7 
13B  Total dollar amount referred for further action   $2,180  
14   Number of complex issues resolved            
11 
15   Number of complex issues pending further action              5 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $131  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0  
17A 17D  Total savings attributable to the projects  $131  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    46    
Idaho  Idaho Department of Insurance, Boise  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             
152 
2  Total number of volunteer training hours   1,976  
3  Total number of volunteer work hours  2,173  
4  Number of media airings          
1,699 
5  Number of community outreach education events conducted             
 109 
6  Estimated number of people reached by community outreach education 
events          
7,547 
7  Number of group education sessions for beneficiaries             
 119 
8  Number of beneficiaries who attended group education sessions           
4,343 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary          
 5,220 
10   Total number of simple inquiries received          
 1,358 
11   Total number of simple inquiries resolved           
 1,295 
12   Number of inquiries involving complex issues received                
27 
13A  Number of inquiries involving complex issues referred for further action                  
6 
13B  Total dollar amount referred for further action   $809  
14   Number of complex issues resolved                
20 
15   Number of complex issues pending further action                 16 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $28,511  
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $47  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0  
17A 17D  Total savings attributable to the projects  $47  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    47    
 
Illinois  AgeOptions, Oak Park  
In operation since:  July 2006  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers                  
74 
2  Total number of volunteer training hours                 
408 
3  Total number of volunteer work hours                
593 
4  Number of media airings                
147 
5  Number of community outreach education events conducted                 262 
6  Estimated number of people reached by community outreach education 
events          
32,296 
7  Number of group education sessions for beneficiaries                 481 
8  Number of beneficiaries who attended group education sessions           
13,229 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary              4,254 
10   Total number of simple inquiries received              6,721 
11   Total number of simple inquiries resolved               6,721 
12   Number of inquiries involving complex issues received                 112 
13A  Number of inquiries involving complex issues referred  for further action                  
77 
13B  Total dollar amount referred for further action   $48,324  
14   Number of complex issues resolved                  
55 
15   Number of complex issues pending further action                  
 83 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $1,240  
17A  Actual Medicare funds recovered attributable to the projects   $3,495  
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $3,495  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    48    
 
   
Indiana  Indiana Association of Area Agencies on Aging, Education Institute, Indianapolis 
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers          148 
2  Total number of volunteer training hours           564 
3  Total number of volunteer work hours          755 
4  Number of media airings      
5,222 
5  Number of community outreach education events conducted           205 
6  Estimated number of people reached by community outreach education 
events 
7  Number of group education sessions for beneficiaries   2  4  , 4  1 137 8 
8  Number of beneficiaries who attended group education sessions       
5,956 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary           472 
10   Total number of simple inquiries received            
 37 
11   Total number of simple inquiries resolved             
37 
12   Number of inquiries involving complex issues received            
63 
13A  Number of inquiries involving complex issues referred for further action             8 
13B  Total dollar amount referred for further action   $6,659  
14   Number of complex issues resolved             5 
15   Number of complex issues pending further action            
 77 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    49    
Iowa  Hawkeye Valley Area Agency on Aging, Waterloo  
In operation since:  July 1997  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers            
81 
2  Total number of volunteer training hours           772 
3  Total number of volunteer work hours      
1,281 
4  Number of media airings          210 
5  Number of community outreach education events conducted            
 60 
6  Estimated number of people reached by community outreach education 
events      
5,775 
7  Number of group education sessions for beneficiaries           421 
8  Number of beneficiaries who attended group education sessions  
9  Number of one-on-one counseling sessions held with or on behalf of a  10,526 
beneficiary           185 
10   Total number of simple inquiries received           147 
11   Total number of simple inquiries resolved            147 
12   Number of inquiries involving complex issues received            
26 
13A  Number of inquiries involving complex issues referred for further action            
19 
13B  Total dollar amount referred for further action   $13,850  
14   Number of complex issues resolved             3 
15   Number of complex issues pending further action            
 58 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    50    
Kansas  Department on Aging, Topeka  
In operation since:  July 1997  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers                3 
2  Total number of volunteer training hours                 2 
3  Total number of volunteer work hours             
27 
4  Number of media airings                1 
5  Number of community outreach education events  conducted             
14 
6  Estimated number of people reached by community outreach education 
events          1,857 
7  Number of group education sessions for beneficiaries                 2 
8  Number of beneficiaries who attended group education sessions              109 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary              17 
10   Total number of simple inquiries received              55 
11   Total number of simple inquiries resolved              
55 
12   Number of inquiries involving complex issues received                3 
13A  Number of inquiries involving complex issues referred for further action                4 
13B  Total dollar amount referred for further action   $2,379  
14   Number of complex issues resolved  0 
15   Number of complex issues pending further action              75 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    51    
 
Kentucky  Louisville Metro Department of Public Health and Wellness, Louisville  
In operation since:  July 2001  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             
156 
2  Total number of volunteer training hours              
596 
3  Total number of volunteer work hours          
1,457 
4  Number of media airings             
964 
5  Number of community outreach education events conducted              212 
6  Estimated number of people reached by community outreach education 
events      
7  Number of group education sessions for beneficiaries       1  4  , 2  9165 6 
8  Number of beneficiaries who attended group education sessions           
3,012 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary           1,618 
10   Total number of simple inquiries received              495 
11   Total number of simple inquiries resolved               493 
12   Number of inquiries involving complex issues received               
11 
13A  Number of inquiries involving complex issues referred for further action                  
7 
13B  Total dollar amount referred for further action   $10,439  
14   Number of complex issues resolved               
12 
15   Number of complex issues pending further action                 4  
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $9,217  
17A  Actual Medicare funds recovered attributable to the projects   $409  
17B  Actual Medicaid funds recovered attributable to the projects   $0  
17C  Actual savings to beneficiaries attributable to the projects  $98  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0  
17A 17D  Total savings attributable to the projects  $507  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    52    
 
 
Louisiana  EQ Health Solutions, Baton Rouge  
In operation since:  June 2009  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers               
42 
2  Total number of volunteer training hours              264 
3  Total number of volunteer work hours          1,132 
4  Number of media airings          2,641 
5  Number of community outreach education events conducted               
79 
6  Estimated number of people reached by community outreach education events      
7  Number of group education sessions for beneficiaries      1  0  , 8  5 236 1 
8  Number of beneficiaries who attended group education sessions           9,789 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary              415 
10   Total number of simple inquiries received              151 
11   Total number of simple inquiries resolved               151 
12   Number of inquiries involving complex issues received              100 
13A  Number of inquiries involving complex issues referred for further action               
32 
13B  Total dollar amount referred for further action   $9,834  
14   Number of complex issues resolved               
45 
15   Number of complex issues pending further action               
 66 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0  
17A  Actual Medicare funds recovered attributable to the projects   $510  
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $510  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    53    
Maine  Legal Services for the Elderly, Augusta  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers          
124 
2  Total number of volunteer training hours       
1,489 
3  Total number of volunteer work hours      
4,931 
4  Number of media airings             50 
5  Number of community outreach education events conducted           207 
6  Estimated number of people reached by community outreach education events      
10,946 
7  Number of group education sessions for beneficiaries           115 
8  Number of beneficiaries who attended group education sessions       
2,408 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary      
 2,669 
10   Total number of simple inquiries received      
 1,744 
11   Total number of simple inquiries resolved       
 1,743 
12   Number of inquiries involving complex issues received             41 
13A  Number of inquiries involving complex issues referred for further action             10 
13B  Total dollar amount referred for further action   $25,983  
14   Number of complex issues resolved             28 
15   Number of complex issues pending further action              17 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $3,044  
17A  Actual Medicare funds recovered attributable to the projects   $2,628  
17B  Actual Medicaid funds recovered attributable to the projects   $0  
17C  Actual savings to beneficiaries attributable to the projects  $121  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $463  
17A 17D  Total savings attributable to the projects  $3,212  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    54    
Maryland  Maryland Department of Aging, Baltimore  
In operation since:  July 1997  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers          
128 
2  Total number of volunteer training hours           2,608 
3  Total number of volunteer work hours          6,482 
4  Number of media airings          16,067 
5  Number of community outreach education events conducted          
 392 
6  Estimated number of people reached by community outreach education events      
36,293 
7  Number of group education sessions for beneficiaries          
 287 
8  Number of beneficiaries who attended group education sessions           4,854 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary           3,076 
10   Total number of simple inquiries received      
 10,148 
11   Total number of simple inquiries resolved       
 10,109 
12   Number of inquiries involving complex issues received             
81 
13A  Number of inquiries involving complex issues referred for further action             
13 
13B  Total dollar amount referred for further action   $3,108  
14   Number of complex issues resolved             
69 
15   Number of complex issues pending further action              33 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    55    
 
Massachusetts  Elder Services of Merrimack Valley, Inc., Lawrence  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers          
57 
2  Total number of volunteer training hours           579 
3  Total number of volunteer work hours          314 
4  Number of media airings          
56 
5  Number of community outreach education events conducted           56 
6  Estimated number of people reached by community outreach education 
events      
4,391 
7  Number of group education sessions for beneficiaries           111 
8  Number of beneficiaries who attended group education sessions       
2,667 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary           170 
10   Total number of simple inquiries received           784 
11   Total number of simple inquiries resolved            783 
12   Number of inquiries involving complex issues received           15 
13A  Number of inquiries involving complex issues referred for further action          
14 
13B  Total dollar amount referred for further action   $29,595  
14   Number of complex issues resolved          
10 
15   Number of complex issues pending further action           11 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0  
17A  Actual Medicare funds recovered attributable to the projects   $3,242  
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $3,242  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    56    
Michigan  Michigan Medicare/Medicaid Assistance Program, Inc., Lansing  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers          
266 
2  Total number of volunteer training hours       
6,115 
3  Total number of volunteer work hours      
1,328 
4  Number of media airings             55 
5  Number of community outreach education events conducted           177 
6  Estimated number of people reached by community outreach education 
events      40,585  
7  Number of group education sessions for beneficiaries           405 
8  Number of beneficiaries who attended group education sessions       14,776  
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary           590 
10   Total number of simple inquiries received   0 
11   Total number of simple inquiries resolved  0 
12   Number of inquiries involving complex issues received             52 
13A  Number of inquiries involving complex issues referred for further action             15 
13B  Total dollar amount referred for further action   $245,151  
14   Number of complex issues resolved             35 
15   Number of complex issues pending further action              24 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    57    
 
Minnesota  Minnesota Board on Aging, Dept. of Human Services, Aging and Adult Services Div.,  
Saint Paul  
In operation since:  July 1997  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             
90 
2  Total number of volunteer training hours              870 
3  Total number of volunteer work hours             647 
4  Number of media airings             
25 
5  Number of community outreach education events  conducted             
46 
6  Estimated number of people reached by community outreach education events      
11,186 
7  Number of group education sessions for beneficiaries              371 
8  Number of beneficiaries who attended group education sessions           4,126 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary              162 
10   Total number of simple inquiries received           1,252 
11   Total number of simple inquiries resolved            1,252 
12   Number of inquiries involving complex issues received              255 
13A  Number of inquiries involving complex issues referred for further action                7 
13B  Total dollar amount referred for further action   $4,866  
14   Number of complex issues resolved              230 
15   Number of complex issues pending further action              37 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $1,030  
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $2,705  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0  
17A 17D  Total savings attributable to the projects  $2,705  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    58    
 
Mississippi  Mississippi Department of Human Services, Division of Aging and Adult Services, 
Jackson  
In operation since:  July 2000  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             22 
2  Total number of volunteer training hours              73 
3  Total number of volunteer work hours          
662 
4  Number of media airings          
223 
5  Number of community outreach education events conducted              60 
6  Estimated number of people reached by community outreach education 
events      
7  Number of group education sessions for beneficiaries       9  , 760 
 110 
8  Number of beneficiaries who attended group education sessions       
9  Number of one-on-one counseling sessions held with or on behalf of a  2,612 
beneficiary      
 1,960 
10   Total number of simple inquiries received          
 217 
11   Total number of simple inquiries resolved           
 217 
12   Number of inquiries involving complex issues received             25 
13A  Number of inquiries involving complex issues referred for further action               
1 
13B  Total dollar amount referred for further action   $27,217  
14   Number of complex issues resolved             19 
15   Number of complex issues pending further action              31 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    59    
 
Missouri  Care Connection for Aging Services, Warrensburg  
In operation since:  July 1997  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             96 
2  Total number of volunteer training hours           
801 
3  Total number of volunteer work hours          
284 
4  Number of media airings          
159 
5  Number of community outreach education events conducted              81 
6  Estimated number of people reached by community outreach education 
events      
7  Number of group education sessions for beneficiaries      5  , 6  6122 4 
8  Number of beneficiaries who attended group education sessions       
9  Number of one-on-one counseling sessions held with or on behalf of a  3,919 
beneficiary              23 
10   Total number of simple inquiries received      
 7,301 
11   Total number of simple inquiries resolved       
 7,285 
12   Number of inquiries involving complex issues received             25 
13A  Number of inquiries involving complex issues referred for further action             13 
13B  Total dollar amount referred for further action   $0  
14   Number of complex issues resolved             14 
15   Number of complex issues pending further action              72 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    60    
Montana  Missoula Aging Services, Missoula  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             
56 
2  Total number of volunteer training hours              625 
3  Total number of volunteer work hours          1,219 
4  Number of media airings             549 
5  Number of community outreach education events  conducted             
27 
6  Estimated number of people reached by community outreach education 
events          2,988 
7  Number of group education sessions for beneficiaries              222 
8  Number of beneficiaries who attended group education sessions           7,223 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary              476 
10   Total number of simple inquiries received              322 
11   Total number of simple inquiries resolved               322 
12   Number of inquiries involving complex issues received             
26 
13A  Number of inquiries involving complex issues referred for further action             
21 
13B  Total dollar amount referred for further action   $4,929  
14   Number of complex issues resolved             
21 
15   Number of complex issues pending further action              10 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $1,567  
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $114  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $114  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    61    
 
Nebraska  Nebraska Department of Health and Human Services, Lincoln  
In operation since:  July 2000  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             
117 
2  Total number of volunteer training hours              
494 
3  Total number of volunteer work hours             2,153 
4  Number of media airings             1,661 
5  Number of community outreach education events conducted             
 273 
6  Estimated number of people reached by community outreach education 
events          
13,964 
7  Number of group education sessions for beneficiaries             
 236 
8  Number of beneficiaries who attended group education sessions              5,829 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary              2,530 
10   Total number of simple inquiries received             
 452 
11   Total number of simple inquiries resolved              
 452 
12   Number of inquiries involving complex issues received                
17 
13A  Number of inquiries involving complex issues referred for further action                
14 
13B  Total dollar amount referred for further action   $162,227  
14   Number of complex issues resolved                
31 
15   Number of complex issues pending further action                 12 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $543  
17A  Actual Medicare funds recovered attributable to the projects   $247  
17B  Actual Medicaid funds recovered attributable to the projects   $0  
17C  Actual savings to beneficiaries attributable to the projects  $2,658  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0  
17A 17D  Total savings attributable to the projects  $2,904  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    62    
 
Nevada  Office of the Nevada Attorney General, Las Vegas  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             28 
2  Total number of volunteer training hours           
278 
3  Total number of volunteer work hours          
523 
4  Number of media airings      
1,594 
5  Number of community outreach education events conducted              51 
6  Estimated number of people reached by community outreach education 
events      
5,474 
7  Number of group education sessions for beneficiaries              32 
8  Number of beneficiaries who attended group education sessions           
853 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary              23 
10   Total number of simple inquiries received              35 
11   Total number of simple inquiries resolved              35 
12   Number of inquiries involving complex issues received               
3 
13A  Number of inquiries involving complex issues referred for further action               
4 
13B  Total dollar amount referred for further action   $16,644  
14   Number of complex issues resolved  0 
15   Number of complex issues pending further action              11 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    63    
 
New Hampshire  Health and Human Services  Bureau of Elderly and Adult Services, Concord  
In operation since:  July 1997  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers               
18 
2  Total number of volunteer training hours                
51 
3  Total number of volunteer work hours               
33 
4  Number of media airings          1,637 
5  Number of community outreach education events conducted               
56 
6  Estimated number of people reached by community outreach education 
events          7,960 
7  Number of group education sessions for beneficiaries               
 85 
8  Number of beneficiaries who attended group education sessions           1,494 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary           2,404 
10   Total number of simple inquiries received              882 
11   Total number of simple inquiries resolved               882 
12   Number of inquiries involving complex issues received               
13 
13A  Number of inquiries involving complex issues referred for further action                7 
13B  Total dollar amount referred for further action   $370  
14   Number of complex issues resolved                9 
15   Number of complex issues pending further action                 3 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0  
17A  Actual Medicare funds recovered attributable to the projects   $413  
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $413  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    64    
 
New Jersey  Jewish Family & Vocational Services of Middlesex County, Inc., Milltown  
In operation since:  July 2001  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             34 
2  Total number of volunteer training hours           
282 
3  Total number of volunteer work hours          
479 
4  Number of media airings      
2,535 
5  Number of community outreach education events conducted              70 
6  Estimated number of people reached by community outreach education 
events      
8,855 
7  Number of group education sessions for beneficiaries           512 
8  Number of beneficiaries who attended group education sessions       19,321  
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary           235 
10   Total number of simple inquiries received           551 
11   Total number of simple inquiries resolved            550 
12   Number of inquiries involving complex issues received             32 
13A  Number of inquiries involving complex issues referred for further action               
2 
13B  Total dollar amount referred for further action   $3,613  
14   Number of complex issues resolved               
9 
15   Number of complex issues pending further action              39 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $9,670  
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  $0 
Total savings attributable to the projects 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    65    
 
New Mexico  New Mexico Aging and Long-Term Services Department, Albuquerque  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers                
61 
2  Total number of volunteer training hours              
852 
3  Total number of volunteer work hours             6,546 
4  Number of media airings             
821 
5  Number of community outreach education events conducted             
 303 
6  Estimated number of people reached by community outreach education 
events          
47,442 
7  Number of group education sessions for beneficiaries                 25 
8  Number of beneficiaries who attended group education sessions              
902 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary             
 730 
10   Total number of simple inquiries received              1,480 
11   Total number of simple inquiries resolved               1,328 
12   Number of inquiries involving complex issues received                
41 
13A  Number of inquiries involving complex issues referred  for further action                  
13B  Total dollar amount referred for further action   $111,51 30  
14   Number of complex issues resolved                
29 
15   Number of complex issues pending further action                 16 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others   $135,598  
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $1,158  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0  
17A 17D  Total savings attributable to the projects  $1,158  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    66    
 
New York  New York State Office of the Aging, Albany  
In operation since:  July 1997  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers          547 
2  Total number of volunteer training hours       
1,859 
3  Total number of volunteer work hours      
1,564 
4  Number of media airings      
1,397 
5  Number of community outreach education events conducted           415 
6  Estimated number of people reached by community outreach education 
events 
7  Number of group education sessions for beneficiaries   6  8  , 6  4 410 2 
8  Number of beneficiaries who attended group education sessions  
9  Number of one-on-one counseling sessions held with or on behalf of a  14,081 
beneficiary       6,392 
10   Total number of simple inquiries received            
 43 
11   Total number of simple inquiries resolved             
39 
12   Number of inquiries involving complex issues received             1 
13A  Number of inquiries involving complex issues referred for further action             1 
13B  Total dollar amount referred for further action   $0  
14   Number of complex issues resolved  0 
15   Number of complex issues pending further action           126 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    67    
 
North Carolina  Department of Insurance, Raleigh  
In operation since:  July 2003  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             257 
2  Total number of volunteer training hours              808 
3  Total number of volunteer work hours          2,617 
4  Number of media airings      
37,005 
5  Number of community outreach education events conducted              118 
6  Estimated number of people reached by community outreach education 
events      819,781  
7  Number of group education sessions for beneficiaries              191 
8  Number of beneficiaries who attended group education sessions       
15,929 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary           6,043 
10   Total number of simple inquiries received           5,950 
11   Total number of simple inquiries resolved            5,887 
12   Number of inquiries involving complex issues received             
18 
13A  Number of inquiries involving complex issues referred for further action             
13 
13B  Total dollar amount referred for further action   $0  
14   Number of complex issues resolved                2 
15   Number of complex issues pending further action              16 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    68    
 
   
North Dakota  North Dakota Center for Persons with Disabilities, Minot State University, Minot  
In operation since:  July 2003  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers        
37 
2  Total number of volunteer training hours       
108 
3  Total number of volunteer work hours      
517 
4  Number of media airings        
5  Number of community outreach education events conducted       3151 5 
6  Estimated number of people reached by community outreach education 
events 
7  Number of group education sessions for beneficiaries  5  , 1  9181 6 
8  Number of beneficiaries who attended group education sessions  
9  Number of one-on-one counseling sessions held with or on behalf of a  2,416 
beneficiary       108 
10   Total number of simple inquiries received       148 
11   Total number of simple inquiries resolved        148 
12   Number of inquiries involving complex issues received            
2 
13A  Number of inquiries involving complex issues referred for further action  0 
13B  Total dollar amount referred for further action   $0  
14   Number of complex issues resolved            
3 
15   Number of complex issues pending further action   0 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    69    
   
Ohio  Pro Seniors, Inc., Cincinnati  
In operation since:  July 2002  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers            
73 
2  Total number of volunteer training hours           416 
3  Total number of volunteer work hours          804 
4  Number of media airings      43,194  
5  Number of community outreach education events conducted           129 
6  Estimated number of people reached by community outreach education 
events      
9,769 
7  Number of group education sessions for beneficiaries            
 73 
8  Number of beneficiaries who attended group education sessions       
1,583 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary            
 41 
10   Total number of simple inquiries received            
 64 
11   Total number of simple inquiries resolved             
64 
12   Number of inquiries involving complex issues received               
9 
13A  Number of inquiries involving complex issues referred for further action               
9 
13B  Total dollar amount referred for further action   $9,305  
14   Number of complex issues resolved               
6 
15   Number of complex issues pending further action              9  
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0  
17A  Actual Medicare funds recovered attributable to the projects   $796  
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $796  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    70    
Oklahoma  State of Oklahoma Insurance Department, Oklahoma City  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers                2 
2  Total number of volunteer training hours   0 
3  Total number of volunteer work hours             
27 
4  Number of media airings             
53 
5  Number of community outreach education events conducted              111 
6  Estimated number of people reached by community outreach education 
events          9,725 
7  Number of group education sessions for beneficiaries              130 
8  Number of beneficiaries who attended group education sessions           7,402 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary              29 
10   Total number of simple inquiries received              75 
11   Total number of simple inquiries resolved              
75 
12   Number of inquiries involving complex issues received             
29 
13A  Number of inquiries involving complex issues referred for further action                5 
13B  Total dollar amount referred for further action   $0  
14   Number of complex issues resolved             
13 
15   Number of complex issues pending further action              18 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    71    
Oregon  Department of Human Services, Seniors and People with Disabilities, Salem  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers          
107 
2  Total number of volunteer training hours   0 
3  Total number of volunteer work hours          
863 
4  Number of media airings             
39 
5  Number of community outreach education events  conducted             
20 
6  Estimated number of people reached by community outreach education 
events          
775 
7  Number of group education sessions for beneficiaries               
 2 
8  Number of beneficiaries who attended group education sessions              
16 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary          
 973 
10   Total number of simple inquiries received              76 
11   Total number of simple inquiries resolved              
76 
12   Number of inquiries involving complex issues received               
3 
13A  Number of inquiries involving complex issues referred for further action               
1 
13B  Total dollar amount referred for further action   $0  
14   Number of complex issues resolved               
4 
15   Number of complex issues pending further action               
 4 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    72    
 
Pennsylvania  Center for Advocacy for the Rights and Interests of the Elderly, Philadelphia  
In operation since:  July 1997  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers          
69 
2  Total number of volunteer training hours       
3  Total number of volunteer work hours      353 
4  Number of media airings      8  7  8 
45 
5  Number of community outreach education events conducted      
 100 
6  Estimated number of people reached by community outreach education 
events 
7  Number of group education sessions for beneficiaries  1  0  ,602 
 154 
8  Number of beneficiaries who attended group education sessions       4,590 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary       2,223 
10   Total number of simple inquiries received      
 818 
11   Total number of simple inquiries resolved       
 818 
12   Number of inquiries involving complex issues received           54 
13A  Number of inquiries involving complex issues referred for further action             5 
13B  Total dollar amount referred for further action   $0  
14   Number of complex issues resolved          
33 
15   Number of complex issues pending further action           25 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    73    
Puerto Rico  Office of the Ombudsman for the Elderly, Santurce  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             
28 
2  Total number of volunteer training hours           
976 
3  Total number of volunteer work hours      
4  Number of media airings  2,976 0 
5  Number of community outreach education events conducted          
 666 
6  Estimated number of people reached by community outreach education 
events      
25,734 
7  Number of group education sessions for beneficiaries   0 
8  Number of beneficiaries who attended group education sessions   0 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary          
 856 
10   Total number of simple inquiries received   0 
11   Total number of simple inquiries resolved  0 
12   Number of inquiries involving complex issues received   0 
13A  Number of inquiries involving complex issues referred for further action  0 
13B  Total dollar amount referred for further action   $0  
14   Number of complex issues resolved  0 
15   Number of complex issues pending further action                 2 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    74    
   
Rhode Island  Department of Elderly Affairs, Cranston 
In operation since:  July 2006  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers            
40 
2  Total number of volunteer training hours       
1,388 
3  Total number of volunteer work hours          717 
4  Number of media airings            
62 
5  Number of community outreach education events conducted            
 90 
6  Estimated number of people reached by community outreach education 
events      
4,223 
7  Number of group education sessions for beneficiaries            
 56 
8  Number of beneficiaries who attended group education sessions           753 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary       1,759 
10   Total number of simple inquiries received       8,016 
11   Total number of simple inquiries resolved        7,978 
12   Number of inquiries involving complex issues received            
16 
13A  Number of inquiries involving complex issues referred for further action             6 
13B  Total dollar amount referred for further action   $12,260  
14   Number of complex issues resolved             6 
15   Number of complex issues pending further action            
 34 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    75    
 
South Carolina  Lt. Governors Office on Aging, Columbia  
In operation since:  July 2000  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers                25 
2  Total number of volunteer training hours              
313 
3  Total number of volunteer work hours             
143 
4  Number of media airings          
9,442 
5  Number of community outreach education events conducted              349 
6  Estimated number of people reached by community outreach education 
events      
7  Number of group education sessions for beneficiaries       7  7  , 9  7170 9 
8  Number of beneficiaries who attended group education sessions           
3,156 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary           7,630 
10   Total number of simple inquiries received           4,687 
11   Total number of simple inquiries resolved            4,685 
12   Number of inquiries involving complex issues received                11 
13A  Number of inquiries involving complex issues referred for further action                  
5 
13B  Total dollar amount referred for further action   $397  
14   Number of complex issues resolved                  
4 
15   Number of complex issues pending further action                 34 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    76    
 
South Dakota  East River Legal Services, Sioux Falls  
In operation since:  July 2000  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers               
60 
2  Total number of volunteer training hours                
44 
3  Total number of volunteer work hours             151 
4  Number of media airings                5 
5  Number of community outreach education events conducted                3 
6  Estimated number of people reached by community outreach education 
events             515 
7  Number of group education sessions for beneficiaries               
 23 
8  Number of beneficiaries who attended group education sessions              593 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary              381 
10   Total number of simple inquiries received               
 79 
11   Total number of simple inquiries resolved                
78 
12   Number of inquiries involving complex issues received                7 
13A  Number of inquiries involving complex issues referred for further action  0 
13B  Total dollar amount referred for further action   $0  
14   Number of complex issues resolved                5 
15   Number of complex issues pending further action                 2 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    77    
Tennessee  Upper Cumberland Development District, Cookeville  
In operation since:  July 2001  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers          
264 
2  Total number of volunteer training hours       
3  Total number of volunteer work hours      2,581 
4  Number of media airings     2  , 7  38 
554 
5  Number of community outreach education events conducted           516 
6  Estimated number of people reached by community outreach education 
events      
52,920 
7  Number of group education sessions for beneficiaries           219 
8  Number of beneficiaries who attended group education sessions       
9  Number of one-on-one counseling sessions held with or on behalf of a  6,760 
beneficiary      
 1,032 
10   Total number of simple inquiries received              67 
11   Total number of simple inquiries resolved              67 
12   Number of inquiries involving complex issues received             51 
13A  Number of inquiries involving complex issues referred for further action             33 
13B  Total dollar amount referred for further action   $5,661  
14   Number of complex issues resolved             57 
15   Number of complex issues pending further action              36 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $260  
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $125  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0  
17A 17D  Total savings attributable to the projects  $125  
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Texas  Better Business Bureau Education, Houston  
In operation since:  July 2002  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             
237 
2  Total number of volunteer training hours           
1,462 
3  Total number of volunteer work hours             
695 
4  Number of media airings             
636 
5  Number of community outreach education events conducted                
98 
6  Estimated number of people reached by community outreach education 
events          
10,322 
7  Number of group education sessions for beneficiaries             
 228 
8  Number of beneficiaries who attended group education sessions           
8,981 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary             
 132 
10   Total number of simple inquiries received             
 642 
11   Total number of simple inquiries resolved              
 639 
12   Number of inquiries involving complex issues received                
78 
13A  Number of inquiries involving complex issues referred for further action                
73 
13B  Total dollar amount referred for further action   $105,535  
14   Number of complex issues resolved                
56 
15   Number of complex issues pending further action             
 101 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others               
$0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    79    
Utah  Utah Division of Aging and Adult Services, Salt Lake City  
In operation since:  June 2009  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers          
118 
2  Total number of volunteer training hours           
961 
3  Total number of volunteer work hours      
4  Number of media airings      6  , 3 74 
113 
5  Number of community outreach education events conducted          
 167 
6  Estimated number of people reached by community outreach education 
events      
15,121 
7  Number of group education sessions for beneficiaries          
 226 
8  Number of beneficiaries who attended group education sessions       
9  Number of one-on-one counseling sessions held with or on behalf of a  8,776 
beneficiary      
 4,363 
10   Total number of simple inquiries received      
 9,046 
11   Total number of simple inquiries resolved       
 9,046 
12   Number of inquiries involving complex issues received             
49 
13A  Number of inquiries involving complex issues referred for further action             
51 
13B  Total dollar amount referred for further action   $157,697  
14   Number of complex issues resolved             
61 
15   Number of complex issues pending further action                 6 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $7,229  
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $817  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0  
17A 17D  Total savings attributable to the projects  $817  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    80    
Vermont  Community of Vermont Elders, Berlin  
In operation since:  July 2003  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             54 
2  Total number of volunteer training hours              95 
3  Total number of volunteer work hours      
1,856 
4  Number of media airings             19 
5  Number of community outreach education events conducted              42 
6  Estimated number of people reached by community outreach education 
events      
1,547 
7  Number of group education sessions for beneficiaries              99 
8  Number of beneficiaries who attended group education sessions       
2,106 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary       0 
10   Total number of simple inquiries received              17 
11   Total number of simple inquiries resolved              17 
12   Number of inquiries involving complex issues received               
6 
13A  Number of inquiries involving complex issues referred for further action               
3 
13B  Total dollar amount referred for further action   $1,922  
14   Number of complex issues resolved               
5 
15   Number of complex issues pending further action               
 5 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    81    
Virginia  Virginia Association of Area Agencies on Aging, Richmond  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers             
28 
2  Total number of volunteer training hours              342 
3  Total number of volunteer work hours             434 
4  Number of media airings      116,433  
5  Number of community outreach education events conducted              217 
6  Estimated number of people reached by community outreach education 
events      
14,113 
7  Number of group education sessions for beneficiaries              327 
8  Number of beneficiaries who attended group education sessions           9,733 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary              706 
10   Total number of simple inquiries received              747 
11   Total number of simple inquiries resolved               646 
12   Number of inquiries involving complex issues received             
36 
13A  Number of inquiries involving complex issues referred for further action             
30 
13B  Total dollar amount referred for further action   $1,207  
14   Number of complex issues resolved             
10 
15   Number of complex issues pending further action              60 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    82    
Virgin Islands  Department of Human Services, Senior Citizens Affairs, St. Croix  
In operation since:  July 2005  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers                
30 
2  Total number of volunteer training hours              
161 
3  Total number of volunteer work hours             
745 
4  Number of media airings             
186 
5  Number of community outreach education events conducted                
33 
6  Estimated number of people reached by community outreach education 
events          
2,818 
7  Number of group education sessions for beneficiaries                 33 
8  Number of beneficiaries who attended group education sessions              
584 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary                 68 
10   Total number of simple inquiries received                 15 
11   Total number of simple inquiries resolved                 
14 
12   Number of inquiries involving complex issues  received                  
13A  Number of inquiries involving complex issues referred  for further action                2   
13B  Total dollar amount referred for further action   $3,13 98  
14   Number of complex issues resolved  0 
15   Number of complex issues pending further action                  
 3 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others                
30 
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    83    
Washington  Office of the Insurance Commissioner, Tumwater  
In operation since:  July 1999  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers                  
18 
2  Total number of volunteer training hours                 
255 
3  Total number of volunteer work hours             
1,044 
4  Number of media airings                      
3 
5  Number of community outreach education events conducted                 120 
6  Estimated number of people reached by community outreach education 
events             26,144 
7  Number of group education sessions for beneficiaries                 419 
8  Number of beneficiaries who attended group education sessions              12,818 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary              2,610 
10   Total number of simple inquiries received              1,429 
11   Total number of simple inquiries resolved               1,426 
12   Number of inquiries involving complex issues received                 180 
13A  Number of inquiries involving complex issues referred for further action                      
7 
13B  Total dollar amount referred for further action   $0  
14   Number of complex issues resolved                 175 
15   Number of complex issues pending further action                  
 82 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0  
17A  Actual Medicare funds recovered attributable to the projects   $33  
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $33  
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    84    
West Virginia  AARP Foundation, Charleston  
In operation since:  July 2003  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers                  
39 
2  Total number of volunteer training hours                   
3  Total number of volunteer work hours                80 
496 
4  Number of media airings                
415 
5  Number of community outreach education events  conducted                  
6  Estimated number of people reached by community outreach education  30 
events             
5,131 
7  Number of group education sessions for beneficiaries                  
 41 
8  Number of beneficiaries who attended group education sessions           
20,760 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary                 713 
10   Total number of simple inquiries received              1,560 
11   Total number of simple inquiries resolved               1,560 
12   Number of inquiries involving complex issues received                  
13A  Number of inquiries involving complex issues referred  for further action                1  9   3 
13B  Total dollar amount referred for further action   $193  
14   Number of complex issues resolved                    1 
15   Number of complex issues pending further action                 160 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0  
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    85    
Wisconsin  Coalition of Wisconsin Aging Groups, Madison  
In operation since:  July 1997  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers                117 
2  Total number of volunteer training hours                 545 
3  Total number of volunteer work hours                782 
4  Number of media airings             
8,084 
5  Number of community outreach education events conducted                  
78 
6  Estimated number of people reached by community outreach education 
events             
5,764 
7  Number of group education sessions for beneficiaries                 163 
8  Number of beneficiaries who attended group education sessions              
3,852 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary                  
 98 
10   Total number of simple inquiries received              1,027 
11   Total number of simple inquiries resolved               1,022 
12   Number of inquiries involving complex issues  received                  
37 
13A  Number of inquiries involving complex issues referred  for further action                    7 
13B  Total dollar amount referred for further action   $533  
14   Number of complex issues resolved                  
16 
15   Number of complex issues pending further action                  
 18 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0  
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    86    
Wyoming  Senior Citizens, Inc., Riverton  
In operation since:  July 2000  
Total for 2011  
  PERFORMANCE MEASURES   
1  Total number of active volunteers                25 
2  Total number of volunteer training hours              
644 
3  Total number of volunteer work hours             
451 
4  Number of media airings          22,930 
5  Number of community outreach education events conducted                36 
6  Estimated number of people reached by community outreach education 
events          
3,895 
7  Number of group education sessions for beneficiaries                 21 
8  Number of beneficiaries who attended group education sessions           
1,269 
9  Number of one-on-one counseling sessions held with or on behalf of a 
beneficiary             
 724 
10   Total number of simple inquiries received                 72 
11   Total number of simple inquiries resolved                 72 
12   Number of inquiries involving complex issues  received                  
4 
13A  Number of inquiries involving complex issues referred for further action                  
1 
13B  Total dollar amount referred for further action   $3,744  
14   Number of complex issues resolved                  
3 
15   Number of complex issues pending further action                  
 2 
16   Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, or others  $0  
17A  Actual Medicare funds recovered attributable to the projects   $0 
17B  Actual Medicaid funds recovered attributable to the projects   $0 
17C  Actual savings to beneficiaries attributable to the projects  $0 
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $0 
17A 17D  Total savings attributable to the projects  $0 
OEI-02-12-00190  Performance Data for the Senior Medicare Patrol Projects:  June 2012 Performance Report    87    
APPENDIX E 
Performance Measures Definitions 
The following list includes the definitions of the performance measures for 
2011. 
 
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June 2012 Performance Report  88    
Definitions 
 
 
ACTIVE VOLUNTEERS 	  Individuals who donate their time to assist with 
implementing the Senior Medicare Patrol projects.  
Volunteers are trained to perform Senior Medicare Patrol 
work, which is conducted during their own personal time.  
They are not paid by anyone during the time they perform  
this work.  
 
VOLUNTEER TRAINING 	 Formal gatherings (e.g., in person, by teleconference, or by 
Web conference) sponsored for the purpose of teaching or 
retraining Senior Medicare Patrol project staff and/or 
volunteers who in turn will educate individuals to identify  
and report health care fraud, waste, and abuse.  Training 
reportable to the Office of Inspector General does not 
include informal training mechanisms such as email 
updates or newsletters.  
 
MEDIA AIRINGS 	 Any individual airing or publishing of media (e.g., print, 
radio, television, or electronic) to educate about 
Medicare/Medicaid fraud and the services of the  
Senior Medicare Patrol projects. 
 
COMMUNITY OUTREACH/ 	 Any education activity conducted by Senior Medicare Patrol  
EDUCATION EVENT  	 project staff or volunteer that is not a group education 
session, one-on-one session, or media outreach activity.   
    
 
GROUP EDUCATION  	 Formal gatherings led by Senior Medicare Patrol project  
SESSIONS 	 staff or volunteers to educate beneficiaries, family 
members, caregivers, and others on detecting fraud, waste, 
and abuse in the health care system and services offered by 
the Senior Medicare Patrol projects.   
   
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ONE-ON-ONE COUNSELING 	 A meeting between Senior Medicare Patrol project staff  
SESSION 	 or volunteer and an individual beneficiary and/or his or her 
family for the purpose of discussing or gathering 
information about potential health care fraud, waste, or 
abuse. One-on-one counseling sessions may include 
beneficiary counseling, information gathering, or 
information sharing.   
 
SIMPLE INQUIRY 	 A brief contact initiated by a consumer and/or beneficiary 
that is resolved with minimal time and research or review.  
Simple inquiries typically do not require individual 
demographic or private personal information, such as a 
Medicare number or information about a medical condition.   
     
COMPLEX ISSUES 	 An inquiry that generally requires the Senior Medicare 
Patrol project staff or volunteer to obtain beneficiary 
personal identifying information and detailed information 
related to the issue, complaint, or allegation in order to 
conduct further investigation or referral.  
 
COMPLEX ISSUES   A  complex issue referred to a Medicare contractor,  
REFERRED FOR FURTHER   an investigative agency, or other appropriate organization.  
ACTION     
 
COMPLEX ISSUES 	  A complex issue successfully resolved by a Senior  
RESOLVED  	 Medicare Patrol project, a Medicare  contractor, an 
investigative agency, or another appropriate organization. 
 
COMPLEX ISSUES PENDING 	 All complex issuesirrespective of when they were  
FURTHER ACTION 	 receivedthat are still being investigated by either the 
Senior Medicare Patrol project or an entity to which the 
case was referred.            
 
COST AVOIDANCE 	  Health care expenditures for which the Government, a 
beneficiary, or other entity (e.g., secondary health insurer) 
was relieved of responsibility for payment as a result of the 
project. 
 
MEDICARE FUNDS 	 Money saved or recouped to the Medicare Trust Fund as a 
RECOVERED  	  result of the project. This applies to money recouped 
through a Medicare contractor, a  law enforcement agency, 
or directly to Medicare at the provider level.  
 
 
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June 2012 Performance Report  90    
 
MEDICAID FUNDS  	 Money saved or recouped to Medicaid as a result of the  
RECOVERED 	 project. This applies to money recouped through a 
Medicaid Fraud Control Unit, a  law enforcement agency, or 
directly to Medicaid at the provider level.  
 
SAVINGS TO THE 	 Money saved or recouped to an individual as a result of the  
BENEFICIARY 	 projects (e.g., copayments, deductibles, or any other  
  out-of-pocket expenses). 
  
OTHER SAVINGS 	  Money saved or recouped to an entity other than the 
Medicare program, the Medicaid program, or beneficiaries 
(e.g., secondary health insurance), as a result of the project.  
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June 2012 Performance Report  91