Office of Inspector General 
(,/".~- DE.PAR:TME:NT  OF HMEALATH"Y" H UMA 3SER VIC2ES
 0

Washington, D.G. 20201
TO:	 Edwin L. Walker 
Deputy Assistant Secretar for Policy and Programs 
Administration on Agin~g .
~a. l(
FROM:  Stuar E. ~ight 
Deputy Inspector General 
for Evaluation and Inspections 
SUBJECT:	 Performance Data for the Senior Medicare Patrol Projects: 
2007 Performance Report, OEI-02-07-00360 
April 
The Office ofInspector General (OIG) has collected performance data from the Senior 
Medicare Patrol Projects since 1997. In December 2005, the Administration on Aging 
(AoA) requested that OIG continue to collect and report on the performance data for the 
Senior Medicare Patrol Projects to support AoA's efforts to evaluate and improve the 
performance ofthese projects. The Senior Medicare Patrol Projects receive grants from AoA 
to recruit retired professionals to serve as educators and resources in assisting beneficiaries to 
detect and report fraud, waste, and abuse in the Medicare program. At least one project is 
located in each of the 50 States, as well as in the District of Columbia, Puerto Rico, Guam, 
and the Virgin Islands. 
In 2006, a total of65 projects educated 411,458 beneficiaries in 210,780 group training 
sessions and one-on-one sessions. As a result of educating beneficiaries, the projects 
which 4,123 were referred to Medicare contractors for 
received 11,830 complaints, of 

followup. A total of2,501 complaints resulted in $110,592 recouped to the Medicare

these 
program. The projects also reported $589,288 in savings to beneficiaries. For many of 	
cases, the projects provided descriptions or documentation indicating that beneficiaries were 
charged inaccurate copayments, deductibles, or premiums for prescription drugs covered 
under the Medicare Part D benefit. 
which closed 
Since the inception of  the program 10 years ago, a total of72 projects (15 of 
between June 2002 and June 2006) have educated approximately 2.9 million beneficiaries in 
906,414 group training sessions and one-on-one sessions. As a result of educating 
which 14,634 resulted in some 
beneficiaries, the projects received 86,879 complaints, of 
action. Total savings to the Medicare program attributable to the projects were $4,198,013. 
Self-reported savings to beneficiaries, Medicaid, and other payers were approximately   Page 2  Edwin L. Walker 
$101 million.  Most of the $101 million in savings is the result of one projects involvement 
in adjustments to Medicaid claims for individuals entitled to both Medicaid and Medicare.  
The appendixes contain more information on the performance of each project. 
We continue to emphasize that the number of beneficiaries who have learned from the Senior 
Medicare Patrol Projects to detect fraud, waste, and abuse, and who subsequently call the 
OIG fraud hotline or other contacts, cannot be tracked.  Therefore, the projects may not be 
receiving full credit for savings attributable to their work.  In addition, substantial savings, 
which cannot be tracked, may be derived from a sentinel effect whereby fraud and errors are 
reduced in light of Medicare beneficiaries scrutiny of their bills. 
In 2001, the Centers for Medicare & Medicaid Services (CMS) developed a tracking system 
that requires each contractor to provide semiannual reports of all complaints initiated by the 
Senior Medicare Patrol Projects.  We asked each project director to submit all tracking 
reports and correspondence they received from a Medicare contractor, regardless of whether 
actual savings occurred.  In 2006, 17 of the 65 projects submitted a total of 36 forms of 
documentation.  Sixteen of the seventeen projects submitted at least one tracking system 
report.  Fifteen of the tracking reports documented actual savings to the Medicare program. 
As agreed with AoA, we will continue to monitor the projects and will provide you with 
summary reports of performance data on an annual basis.  If you or your staff have any 
questions or require additional information, please contact me at (202) 619-0480 or Jodi 
Nudelman, Regional Inspector General for the Office of Evaluation and Inspections in  
New York at (212) 264-2779. To facilitate identification, please refer to report number  
OEI-02-07-00360 in all correspondence. 
ATTACHMENTS: 
Appendix A - Summary of Performance for All Projects Since 1997 
Appendix B - Summary of Performance for All Projects for 2006 
Appendix C - Projects Results for Each Performance Measure for 2006 
Appendix D - Individual Project Results for 2006  Senior Medicare Patrol Projects Performance Measure Results 

List of Appendixes 
Appendix A:  Summary of Performance for All Projects Since 1997.......................................4 

Appendix B:  Summary of Performance for All Projects for 2006...........................................6 

Appendix C:  Projects Results for Each Performance Measure for 2006..................................8 

Appendix D:  Individual Project Results for 2006............................................................ 26

3    A P P E N D I X   ~   A  
Summary of Performance for All Projects Since 1997 
The following table provides the overall performance measure results for all 72 projects that have operated since 1997.  

Cumulative totals since 1997 are no longer reported for Performance Measure 9. 

Total savings to Medicaid, beneficiaries, and other entities were not broken out prior to July 2003.  Therefore, the following table does 

not contain data for performance measures 15A, 15B, and 15C.

4  A P P E N D I X   ~   A

Summary of Performance for All Projects Since 1997 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  10,935 
2  Number of new volunteers trained   68,008 
3  Number of media events conducted  158,708 
4  Number of community education events conducted  48,988 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  24,376 
6  Number of group sessions for beneficiaries led by volunteers  54,035 
7  Number of beneficiaries who attended group sessions led by volunteers  2,035,722 
8  Number of one-on-one sessions held between beneficiaries and volunteers  852,379 
7 + 8  Total number of beneficiaries educated  2,886,700 
9  Estimated number of people reached by media events  NA 
10  Estimated number of people reached by community education events  18,180,128 
11  Number of complaints received attributable to the project  86,879 
12  Number of complaints referred for followup  14,634 
13  Number of complaints that resulted in some action  7,617 
14  Medicare funds recovered attributable to the project  $4,198,013 
15A  Medicaid funds recovered attributable to the project  NA 
15B  Savings to beneficiaries attributable to the project  NA 
15C  Other savings attributable to the project  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $101,005,179 
14 + 15  Total savings attributable to the project  $105,203,192 
5    A AA APPP PPPP PEEE ENNN NDDD DIII IXXX X     ~~~ ~     BCB B   
Summary of Performance for All Projects for 2006 
The following table provides data for the 65 projects that operated in 2006.  The table provides the performance measure results for 
the two 6-month reporting periods.   
Eight projects closed in June 2006. These include Tribal Council of Arizona, DH/Perfil Latino TV Inc., Oregon Multnomah County 
Aging and Disability Services, Texas Latino Education Project, Virginia Boat People SOS, Inc., Washington Multi-Service Center, 
Wisconsin Great Lakes Inter-Tribal Council, and Monroe County Opportunity. 
Additionally, Alabama Department of Senior Services began operation in July 2006. 
6  A P P E N D I X   ~   B

Summary of Performance for All Projects for 2006 
January - June  July - December  Total for 2006 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  902  868  1,770 
2  Number of new volunteers trained   5,675  3,860  9,535 
3  Number of media events conducted  5,660  3,512  9,172 
4  Number of community education events conducted  4,399  4,495  8,894 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate 
beneficiaries  1,342  786  2,128 
6  Number of group sessions for beneficiaries led by volunteers  3,502  2,715  6,217 
7  Number of beneficiaries who attended group sessions led by volunteers  114,676  92,219  206,895 
8  Number of one-on-one sessions held between beneficiaries and volunteers  113,519  91,044  204,563 
7 + 8  Total number of beneficiaries educated  228,195  183,263  411,458 
9  Estimated number of people reached by media events   52,354,629  58,376,117  110,730,746 
10  Estimated number of people reached by community education events  1,155,374  658,482  1,813,856 
11  Number of complaints received attributable to the project  6,403  5,427  11,830 
12  Number of complaints referred for followup  2,319  1,804  4,123 
13  Number of complaints that resulted in some action   920  1,581  2,501 
14  Medicare funds recovered attributable to the project  $53,035  $57,557  $110,592 
15A  Medicaid funds recovered attributable to the project  $1,562  $61  $1,623 
15B  Savings to beneficiaries attributable to the project  $218,687  $370,602  $589,288 
15C  Other savings attributable to the project  $0  $172  $172 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $220,249  $370,835  $588,854 
14 + 15  Total savings attributable to the project  $273,284  $428,392  $701,676 
7    AA PP PP EE NN DD II XX    ~~    CC   
Projects Results for Each Performance Measure for 2006 
The following tables provide the results for each performance measure for each of the 65 Senior Medicare Patrol Projects operating  
in 2006.  Each table provides the performance measure results for the two 6-month reporting periods.   
Please note that Performance Measure 9, Estimated Number of People Reached by Media Events, is calculated by adding the 
average number of viewers reached each time an advertisement is aired and the number of readers reached for each individual printed 
advertisement.   
Eight projects closed in June 2006. These include Tribal Council of Arizona, DH/Perfil Latino TV Inc., Oregon Multnomah County 
Aging and Disability Services, Texas Latino Education Project, Virginia Boat People SOS, Inc., Washington Multi-Service Center, 
Wisconsin Great Lakes Inter-Tribal Council, and Monroe County Opportunity. 
Additionally, Alabama Department of Senior Services began operation in July 2006. 
8  A P P E N D I X   ~   C

PERFORMANCE MEASURE 1:  Number of Training Sessions Conducted to Train New Volunteers 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  20  20  Nevada  0  0  0 
Alaska  21  9  30  New Hampshire  3  1  4 
Arizona - DES  15  36  51  New Jersey - JFVS  3  1  4 
Arizona - ITZA  1  NA  1  New Jersey -  DHP  6  NA  6 
Arkansas  8  7  15  New Mexico  30  42  72 
California  24  2  26  New York  67  45  112 
Colorado  4  4  8  North Carolina - DOI  5  5  10 
Connecticut  7  5  12  North Dakota  2  0  2 
Delaware  0  3  3  Ohio - PSI  1  1  2 
District of Columbia - AARP  1  0  1  Oklahoma  0  5  5 
District of Columbia - FH  6  2  8  Oregon - SMP  0  67  67 
Florida  9  7  16  Oregon - MCADS  79  NA  79 
Georgia - ARC  1  1  2  Pennsylvania  3  3  6 
Georgia - DHR  26  4  30  Puerto Rico  0  6  6 
Guam  0  1  1  Rhode Island  0  9  9 
Hawaii  3  5  8  South Carolina  12  2  14 
Idaho  84  4  88  South Dakota  1  3  4 
Illinois  15  2  17  Tennessee  21  15  36 
Indiana  11  2  13  Texas - BBBEF  5  0  5 
Iowa  16  53  69  Texas - NHCOA  48  38  86 
Kansas  4  5  9  Texas - LEP  2  NA  2 
Kentucky  9  211  220  Utah  17  25  42 
Louisiana  2  3  5  Vermont  0  0  0 
Maine  29  24  53  Virginia - AAA  3  0  3 
Maryland  28  57  85  Virginia - BPSOS  8  NA  8 
Massachusetts  5  5  10  Virgin Islands  2  1  3 
Michigan - AAA  2  20  22  Washington - IC  4  50  54 
Michigan - MCOP  31  NA  31  Washington - MSC  186  NA  186 
Minnesota  9  21  30  West Virginia - AARP  3  3  6 
Mississippi  7  2  9  Wisconsin - CWAG  6  4  10 
Missouri  3  2  5  Wisconsin - GLITC  2  NA  2 
Montana  0  13  13  Wyoming  0  2  2 
Nebraska  2  10  12 
9 
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 2:  Number of New Volunteers Trained 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  121  121  Nevada  0  0  0 
Alaska  51  23  74  New Hampshire  56  6  62 
Arizona - DES  12  48  60  New Jersey - JFVS  20  6  26 
Arizona - ITZA  20  NA  20  New Jersey - DHP  4  NA  4 
Arkansas  43  36  79  New Mexico  86  10  96 
California  321  24  345  New York  1,592  1,404  2,996 
Colorado  26  22  48  North Carolina - DOI  17  55  72 
Connecticut  61  131  192  North Dakota  55  0  55 
Delaware  0  11  11  Ohio - PSI  7  3  10 
District of Columbia - AARP  6  0  6  Oklahoma  0  55  55 
District of Columbia - FH  2  3  5  Oregon - SMP  0  332  332 
Florida  22  90  112  Oregon - MCADS  582  NA  582 
Georgia - ARC  4  3  7  Pennsylvania  4  2  6 
Georgia - DHR  108  13  121  Puerto Rico  3  3  6 
Guam  0  10  10  Rhode Island  0  46  46 
Hawaii  575  80  655  South Carolina  73  6  79 
Idaho  50  4  54  South Dakota  9  25  34 
Illinois  97  3  100  Tennessee  99  122  221 
Indiana  73  2  75  Texas - BBBEF  12  0  12 
Iowa  16  172  188  Texas - NHCOA  131  146  277 
Kansas  143  114  257  Texas - LEP  5  NA  5 
Kentucky  25  16  41  Utah  29  27  56 
Louisiana  39  75  114  Vermont  0  0  0 
Maine  44  24  68  Virginia - AAA  4  22  26 
Maryland  561  30  591  Virginia - BPSOS  15  NA  15 
Massachusetts  75  60  135  Virgin Islands  18  4  22 
Michigan - AAA  22  57  79  Washington - IC  50  79  129 
Michigan - MCOP  63  NA  63  Washington - MSC  81  NA  81 
Minnesota  91  182  273  West Virginia - AARP  4  4  8 
Mississippi  34  3  37  Wisconsin - CWAG  57  22  79 
Missouri  24  9  33  Wisconsin - GLITC  42  NA  42 
Montana  0  36  36  Wyoming  0  16  16 
Nebraska  12  63  75 
10 
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 3:  Number of Media Events Conducted 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  60  60  Nevada  15  4  19 
Alaska  2  48  50  New Hampshire  36  9  45 
Arizona - DES  3  2  5  New Jersey - JFVS  18  22  40 
Arizona - ITZA  1  NA  1  New Jersey - DHP  10  NA  10 
Arkansas  54  21  75  New Mexico  15  14  29 
California  32  34  66  New York  10  3  13 
Colorado  2  7  9  North Carolina - DOI  7  20  27 
Connecticut  57  33  90  North Dakota  19  1  20 
Delaware  54  7  61  Ohio - PSI  190  71  261 
District of Columbia - AARP  1  1  2  Oklahoma  2  2  4 
District of Columbia - FH  2  3  5  Oregon - SMP  11  49  60 
Florida  19  13  32  Oregon - MCADS  11  NA  11 
Georgia - ARC  14  9  23  Pennsylvania  5  5  10 
Georgia - DHR  58  77  135  Puerto Rico  3  2  5 
Guam  6  6  12  Rhode Island  0  7  7 
Hawaii  7  5  12  South Carolina  44  49  93 
Idaho  12  4  16  South Dakota  26  26  52 
Illinois  41  34  75  Tennessee  153  56  209 
Indiana  51  16  67  Texas - BBBEF  10  2  12 
Iowa  554  455  1,009  Texas - NHCOA  49  10  59 
Kansas  3  6  9  Texas - LEP  12  NA  12 
Kentucky  229  116  345  Utah  516  41  557 
Louisiana  19  21  40  Vermont  1,141  14  1,155 
Maine  83  182  265  Virginia - AAA  14  14  28 
Maryland  93  106  199  Virginia - BPSOS  1  NA  1 
Massachusetts  170  150  320  Virgin Islands  402  8  410 
Michigan - AAA  2  5  7  Washington - IC  4  84  88 
Michigan - MCOP  2  NA  2  Washington - MSC  89  NA  89 
Minnesota  3  3  6  West Virginia - AARP  36  131  167 
Mississippi  711  12  723  Wisconsin - CWAG  330  1,212  1,542 
Missouri  12  4  16  Wisconsin - GLITC  10  NA  10 
Montana  134  149  283  Wyoming  14  12  26 
Nebraska  26  55  81 
11
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 4:  Number of Community Education Events Conducted 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  251  251  Nevada  35  28  63 
Alaska  6  2  8  New Hampshire  13  18  31 
Arizona - DES  16  23  39  New Jersey - JFVS  58  60  118 
Arizona - ITZA  29  NA  29  New Jersey - DHP  18  NA  18 
Arkansas  92  31  123  New Mexico  51  149  200 
California  122  12  134  New York  66  30  96 
Colorado  3  4  7  North Carolina - DOI  133  43  176 
Connecticut  245  72  317  North Dakota  8  2  10 
Delaware  13  28  41  Ohio - PSI  19  5  24 
District of Columbia - AARP  6  4  10  Oklahoma  13  17  30 
District of Columbia - FH  6  5  11  Oregon - SMP  53  58  111 
Florida  117  76  193  Oregon - MCADS  244  NA  244 
Georgia - ARC  72  85  157  Pennsylvania  14  40  54 
Georgia - DHR  233  179  412  Puerto Rico  13  65  78 
Guam  36  50  86  Rhode Island  0  92  92 
Hawaii  11  29  40  South Carolina  95  29  124 
Idaho  14  107  121  South Dakota  39  32  71 
Illinois  2  372  374  Tennessee  170  170  340 
Indiana  90  82  172  Texas - BBBEF  80  58  138 
Iowa  122  82  204  Texas - NHCOA  19  157  176 
Kansas  14  19  33  Texas - LEP  2  NA  2 
Kentucky  28  39  67  Utah  93  952  1,045 
Louisiana  12  19  31  Vermont  32  11  43 
Maine  80  43  123  Virginia - AAA  248  196  444 
Maryland  32  57  89  Virginia - BPSOS  5  NA  5 
Massachusetts  323  20  343  Virgin Islands  5  3  8 
Michigan - AAA  20  65  85  Washington - IC  8  121  129 
Michigan - MCOP  58  NA  58  Washington - MSC  536  NA  536 
Minnesota  11  48  59  West Virginia - AARP  31  35  66 
Mississippi  47  40  87  Wisconsin - CWAG  65  10  75 
Missouri  28  42  70  Wisconsin- GLITC  25  NA  25 
Montana  91  45  136  Wyoming  13  23  36 
Nebraska  216  160  376 
12 
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 5:  Number of Volunteers Who, for the First Time, Conducted Activities to Educate Beneficiaries 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  65  65  Nevada  0 0   0  
Alaska  39  23  62  New Hampshire  43  33  76 
Arizona - DES  12  4  16  New Jersey - JFVS  6  4  10 
Arizona - ITZA  15  NA  15  New Jersey - DHP  3  NA  3 
Arkansas  19  15  34  New Mexico  86  10  96 
California  5  6  11  New York  20  34  54 
Colorado  0  4  4  North Carolina - DOI  7  4  11 
Connecticut  11  28  39  North Dakota  0  0  0 
Delaware  2  9  11  Ohio - PSI  0  1  1 
District of Columbia - AARP  3  2  5  Oklahoma  3  3  6 
District of Columbia - FH  2  2  4  Oregon- SMP  12  99  111 
Florida  14  15  29  Oregon - MCADS  434  NA  434 
Georgia - ARC  4  3  7  Pennsylvania  2  2  4 
Georgia - DHR  36  13  49  Puerto Rico  0  3  3 
Guam  1  1  2  Rhode Island  0  44  44 
Hawaii  0  3  3  South Carolina  19  1  20 
Idaho  33  4  37  South Dakota  24  7  31 
Illinois  7  5  12  Tennessee  9  73  82 
Indiana  65  2  67  Texas - BBBEF  10  0  10 
Iowa  10  7  17  Texas -NHCOA  0  4  4 
Kansas  0  0  0  Texas - LEP  4  NA  4 
Kentucky  18  15  33  Utah  11  45  56 
Louisiana  9  7  16  Vermont  0  0  0 
Maine  13  9  22  Virginia - AAA  0  10  10 
Maryland  0  1  1  Virginia - BPSOS  5  NA  5 
Massachusetts  75  60  135  Virgin Islands  9  2  11 
Michigan - AAA  9  0  9  Washington - IC  50  47  97 
Michigan - MCOP  0  NA  0  Washington - MSC  68  NA  68 
Minnesota  63  7  70  West Virginia  - AARP  1  3  4 
Mississippi  8  3  11  Wisconsin  - CWAG  6  5  11 
Missouri  14  9  23  Wisconsin - GLITC  0  NA  0 
Montana  7  9  16  Wyoming  0  4  4 
Nebraska  16  17  33 
13 
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 6:  Number of Group Sessions for Beneficiaries Led by Volunteers 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  85  85  Nevada  2  3  5 
Alaska  70  30  100  New Hampshire  20  12  32 
Arizona - DES  16  23  39  New Jersey - JFVS  10  5  15 
Arizona - ITZA  5  NA  5  New Jersey - DHP  12  NA  12 
Arkansas  28  9  37  New Mexico  25  140  165 
California  170  118  288  New York  89  29  118 
Colorado  6  62  68  North Carolina - DOI  111  21  132 
Connecticut  43  16  59  North Dakota  6  0  6 
Delaware  19  25  44  Ohio - PSI  29  8  37 
District of Columbia - AARP  30  10  40  Oklahoma  13  7  20 
District of Columbia - FH  7  3  10  Oregon - SMP  34  0  34 
Florida  50  56  106  Oregon - MCADS  0  NA  0 
Georgia - ARC  124  68  192  Pennsylvania  77  62  139 
Georgia - DHR  136  95  231  Puerto Rico  26  28  54 
Guam  24  15  39  Rhode Island  0  11  11 
Hawaii  21  2  23  South Carolina  134  56  190 
Idaho  102  124  226  South Dakota  89  11  100 
Illinois  173  84  257  Tennessee  20  81  101 
Indiana  134  40  174  Texas - BBBEF  4  3  7 
Iowa  89  326  415  Texas - NHCOA  146  45  191 
Kansas  0  0  0  Texas - LEP  31  NA  31 
Kentucky  108  93  201  Utah  64  117  181 
Louisiana  13  6  19  Vermont  2  1  3 
Maine  32  25  57  Virginia - AAA  162  13  175 
Maryland  172  219  391  Virginia - BPSOS  1  NA  1 
Massachusetts  245  199  444  Virgin Islands  39  15  54 
Michigan - AAA  11  18  29  Washington - IC  5  50  55 
Michigan - MCOP  17  NA  17  Washington - MSC  41  NA  41 
Minnesota  11  30  41  West Virginia - AARP  12  18  30 
Mississippi  79  34  113  Wisconsin - CWAG  36  72  108 
Missouri  36  15  51  Wisconsin - GLITC  1  NA  1 
Montana  47  19  66  Wyoming  10  12  22 
Nebraska  233  46  279 
14 
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 7:  Number of Beneficiaries Who Attended Group Sessions Led by Volunteers 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  2,940  2,940  Nevada  117  240  357 
Alaska  2,100  3,000  5,100  New Hampshire  1,240  549  1,789 
Arizona - DES  2,266  904  3,170  New Jersey - JFVS  295  307  602 
Arizona - ITZA  126  NA  126  New Jersey - DHP  64  NA  64 
Arkansas  892  226  1,118  New Mexico  1,131  6,498  7,629 
California  6,389  4,096  10,485  New York  2,769  566  3,335 
Colorado  87  1,807  1,894  North Carolina - DOI  524  415  939 
Connecticut  951  316  1,267  North Dakota  100  0  100 
Delaware  625  3,250  3,875  Ohio - PSI  1,096  415  1,511 
District of Columbia - AARP  1,228  360  1,588  Oklahoma  254  287  541 
District of Columbia - FH  104  88  192  Oregon - SMP  450  0  450 
Florida  6,045  6,680  12,725  Oregon - MCADS  0  NA  0 
Georgia - ARC  3,698  2,373  6,071  Pennsylvania  10,903  1,578  12,481 
Georgia - DHR  4,492  2,562  7,054  Puerto Rico  927  853  1,780 
Guam  906  347  1,253  Rhode Island  0  369  369 
Hawaii  1,415  550  1,965  South Carolina  2,579  1,489  4,068 
Idaho  2,649  250  2,899  South Dakota  2,977  322  3,299 
Illinois  3,937  1,322  5,259  Tennessee  335  2,565  2,900 
Indiana  4,469  983  5,452  Texas - BBBEF  135  130  265 
Iowa  4,363  7,055  11,418  Texas - NHCOA  3,735  4,189  7,924 
Kansas  0  0  0  Texas - LEP  1,056  NA  1,056 
Kentucky  3,695  4,146  7,841  Utah  2,944  1,706  4,650 
Louisiana  131  69  200  Vermont  15  70  85 
Maine  1,800  917  2,717  Virginia - AAA  5,810  229  6,039 
Maryland  6,201  5,013  11,214  Virginia - BPSOS  18  NA  18 
Massachusetts  2,000  7,545  9,545  Virgin Islands  157  130  287 
Michigan - AAA  165  3,583  3,748  Washington - IC  50  691  741 
Michigan - MCOP  1,677  NA  1,677  Washington - MSC  864  NA  864 
Minnesota  81  1,179  1,260  West Virginia - AARP  876  737  1,613 
Mississippi  357  600  957  Wisconsin - CWAG  1,018  4,014  5,032 
Missouri  3,038  389  3,427  Wisconsin - GLITC  4  NA  4 
Montana  882  259  1,141  Wyoming  120  230  350 
Nebraska  5,344  831  6,175 
15 
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 8:  Number of One-on-One Sessions Held Between Beneficiaries and Volunteers 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  542  542  Nevada  58  78  136 
Alaska  24  300  324  New Hampshire  2,261  1,647  3,908 
Arizona - DES  12  5,552  5,564  New Jersey - JFVS  33  25  58 
Arizona - ITZA  0  NA  0  New Jersey - DHP  8  0  8 
Arkansas  695  393  1,088  New Mexico  9,348  16,549  25,897 
California  36  86  122  New York  945  645  1,590 
Colorado  200  125  325  North Carolina - DOI  651  428  1,079 
Connecticut  265  2  267  North Dakota  90  0  90 
Delaware  87  16  103  Ohio - PSI  16  1  17 
District of Columbia - AARP  10  2  12  Oklahoma  3  2  5 
District of Columbia - FH  11  6  17  Oregon - SMP  0  5,362  5,362 
Florida  9  35  44  Oregon- MCADS  12,916  NA  12,916 
Georgia - ARC  899  375  1,274  Pennsylvania  992  113  1,105 
Georgia - DHR  86  76  162  Puerto Rico  371  126  497 
Guam  125  104  229  Rhode Island  0  2,392  2,392 
Hawaii  0  3  3  South Carolina  4,479  783  5,262 
Idaho  1,583  48  1,631  South Dakota  3,016  561  3,577 
Illinois  753  0  753  Tennessee  6,015  3,050  9,065 
Indiana  36  303  339  Texas - BBBEF  10  10  20 
Iowa  0  11  11  Texas - NHCOA  826  995  1,821 
Kansas  0  0  0  Texas - LEP  9  NA  9 
Kentucky  3,898  3,509  7,407  Utah  10,634  2,130  12,764 
Louisiana  79  73  152  Vermont  0  0  0 
Maine  3,234  1,108  4,342  Virginia - AAA  0  133  133 
Maryland  4,076  2,834  6,910  Virginia - BPSOS  105  NA  105 
Massachusetts  27,780  20,967  48,747  Virgin Islands  12  10  22 
Michigan - AAA  252  40  292  Washington - IC  210  10,205  10,415 
Michigan - MCOP  9  NA  9  Washington - MSC  10,500  NA  10,500 
Minnesota  55  76  131  West Virginia - AARP  2  0  2 
Mississippi  842  7,378  8,220  Wisconsin - CWAG  14  197  211 
Missouri  407  230  637  Wisconsin - GLITC  11  NA  11 
Montana  1,864  475  2,339  Wyoming  879  850  1,729 
Nebraska  1,778  83  1,861 
16 
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 9:  Estimated Number of People Reached by Media Events 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  7,069,411  7,069,411  Nevada  4,500  6,000  10,500 
Alaska  663,000  663,000  1,326,000  New Hampshire  476,000  104,330  580,330 
Arizona - DES  3,500  200,000  203,500  New Jersey - JFVS  2,452,298  1,154,300  3,606,598 
Arizona - ITZA  7,834  NA  7,834  New Jersey - DHP  125,000  NA  125,000 
Arkansas  1,112,239  113,800  1,226,039  New Mexico  234,000  66,385  300,385 
California  1,065,275  2,000,000  3,065,275  New York  950,100  120,000  1,070,100 
Colorado  22,500  225,000  247,500  North Carolina - DOI  1,746,104  5,540,286  7,286,390 
Connecticut  1,609,881  3,640,730  5,250,611  North Dakota  98,545  25  98,570 
Delaware  441,892  375,000  816,892  Ohio - PSI  829,531  577,307  1,406,838 
District of Columbia - AARP  690,000  690,000  1,380,000  Oklahoma  6,977  415,500  422,477 
District of Columbia - FH  1,300,000  1,300,000  2,600,000  Oregon - SMP  777,325  454,071  1,231,396 
Florida  1,667,542  203,600  1,871,142  Oregon - MCADS  185,000  NA  185,000 
Georgia - ARC  574,585  2,290,285  2,864,870  Pennsylvania  510,000  61,500  571,500 
Georgia - DHR  1,603,369  310,411  1,913,780  Puerto Rico  150,000  50,000  200,000 
Guam  440,000  400,000  840,000  Rhode Island  0  27,000  27,000 
Hawaii  175,000  200,000  375,000  South Carolina  2,656,180  278,550  2,934,730 
Idaho  625,000  123,400  748,400  South Dakota  741,950  918,750  1,660,700 
Illinois  47,770  257,785  305,555  Tennessee  2,272,876  843,110  3,115,986 
Indiana  1,506,675  664,258  2,170,933  Texas - BBBEF  1,750,000  700,000  2,450,000 
Iowa  988,302  1,080,374  2,068,676  Texas - NHCOA  2,985,000  389,889  3,374,889 
Kansas  37,350  72,036  109,386  Texas - LEP  17,700  NA  17,700 
Kentucky  3,874,369  2,000,000  5,874,369  Utah  16,402  519,826  536,228 
Louisiana  65,000  100,000  165,000  Vermont  34,054  254,758  288,812 
Maine  337,480  889,395  1,226,875  Virginia - AAA  274,548  120,000  394,548 
Maryland  184,150  435,950  620,100  Virginia - BPSOS  900  NA  900 
Massachusetts  500,000  2,572,042  3,072,042  Virgin Islands  8,400  4,000  12,400 
Michigan - AAA  220,000  96,459  316,459  Washington - IC  690,700  324,294  1,014,994 
Michigan - MCOP  23,273  NA  23,273  Washington - MSC  376,317  NA  376,317 
Minnesota  52  2,840  2,892  West Virginia - AARP  4,917,394  1,745,547  6,662,941 
Mississippi  353,139  37,296  390,435  Wisconsin - CWAG  2,430,543  4,006,900  6,437,443 
Missouri  150,000  47,162  197,162  Wisconsin - GLITC  57,875  NA  57,875 
Montana  815,333  607,089  1,422,422  Wyoming  100,000  200,000  300,000 
Nebraska  3,373,900  10,826,466  14,200,366 
17  A P P E N D I X   ~   C

PERFORMANCE MEASURE 10:  Estimated Number of People Reached by Community Education Events 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  24,159  24,159  Nevada  3,870  5,000  8,870 
Alaska  506  160  666  New Hampshire  4,290  166  4,456 
Arizona - DES  2,266  5,552  7,818  New Jersey - JFVS  1,823  24,245  26,068 
Arizona - ITZA  1,328  NA  1,328  New Jersey - DHP  341  NA  341 
Arkansas  8,663  1,495  10,158  New Mexico  2,262  6,807  9,069 
California  4,626  712  5,338  New York  5,646  5,108  10,754 
Colorado  320  293  613  North Carolina - DOI  39,092  9,175  48,267 
Connecticut  21,513  12,017  33,530  North Dakota  3,734  700  4,434 
Delaware  2,770  5,744  8,514  Ohio - PSI  834  180  1,014 
District of Columbia - AARP  4,100  4,050  8,150  Oklahoma  3,788  2,061  5,849 
District of Columbia - FH  107,800  203,064  310,864  Oregon - SMP  891  2,182  3,073 
Florida  8,102  13,108  21,210  Oregon - MCADS  9,253  NA  9,253 
Georgia - ARC  3,736  3,542  7,278  Pennsylvania  1,473  12,570  14,043 
Georgia - DHR  10,824  7,835  18,659  Puerto Rico  465  1,886  2,351 
Guam  1,360  850  2,210  Rhode Island  0  3,680  3,680 
Hawaii  7,775  8,895  16,670  South Carolina  21,679  4,355  26,034 
Idaho  2,745  82,628  85,373  South Dakota  1,071  1,114  2,185 
Illinois  5,470  19,427  24,897  Tennessee  7,286  13,876  21,162 
Indiana  14,710  8,985  23,695  Texas - BBBEF  6,113  4,016  10,129 
Iowa  5,551  13,634  19,185  Texas - NHCOA  1,872  5,646  7,518 
Kansas  455  4,596  5,051  Texas - LEP  403  NA  403 
Kentucky  2,144  5,180  7,324  Utah  4,099  2,666  6,765 
Louisiana  181  169  350  Vermont  733  447  1,180 
Maine  3,303  3,045  6,348  Virginia - AAA  18,054  20,632  38,686 
Maryland  9,760  24,280  34,040  Virginia - BPSOS  205  NA  205 
Massachusetts  13,000  13,635  26,635  Virgin Islands  300  500  800 
Michigan - AAA  4,100  9,816  13,916  Washington - IC  400  7,476  7,876 
Michigan - MCOP  0  NA  0  Washington - MSC  388,140  NA  388,140 
Minnesota  201  1,732  1,933  West Virginia - AARP  5,399  18,555  23,954 
Mississippi  42,524  3,916  46,440  Wisconsin - CWAG  6,672  509  7,181 
Missouri  2,500  4,740  7,240  Wisconsin - GLITC  1,726  NA  1,726 
Montana  3,918  1,429  5,347  Wyoming  1,042  549  1,591 
Nebraska  316,167  15,693  331,860 
18  A P P E N D I X   ~   C

PERFORMANCE MEASURE 11:  Number of Complaints Received Attributable to the Project 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  77  77  Nevada  45  20  65 
Alaska  0  2  2  New Hampshire  144  64  208 
Arizona - DES  12  35  47  New Jersey - JFVS  16  10  26 
Arizona - ITZA  0  NA  0  New Jersey - DHP  0  NA  0 
Arkansas  41  58  99  New Mexico  1,373  826  2,199 
California  36  86  122  New York  277  81  358 
Colorado  28  48  76  North Carolina - DOI  56  54  110 
Connecticut  51  7  58  North Dakota  1  0  1 
Delaware  8  8  16  Ohio - PSI  18  3  21 
District of Columbia - AARP  0  27  27  Oklahoma  6  7  13 
District of Columbia - FH  0  0  0  Oregon - SMP  0  16  16 
Florida  22  46  68  Oregon - MCADS  13  NA  13 
Georgia - ARC  113  41  154  Pennsylvania  83  120  203 
Georgia - DHR  71  74  145  Puerto Rico  25  17  42 
Guam  0  0  0  Rhode Island  0  12  12 
Hawaii  23  17  40  South Carolina  12  4  16 
Idaho  33  48  81  South Dakota  2  0  2 
Illinois  10  3  13  Tennessee  77  37  114 
Indiana  3  0  3  Texas - BBBEF  1  5  6 
Iowa  78  38  116  Texas - NHCOA  30  441  471 
Kansas  27  20  47  Texas - LEP  7  NA  7 
Kentucky  0  29  29  Utah  258  146  404 
Louisiana  7  5  12  Vermont  60  17  77 
Maine  8  4  12  Virginia - AAA  18  43  61 
Maryland  548  184  732  Virginia - BPSOS  0  NA  0 
Massachusetts  80  537  617  Virgin Islands  0  0  0 
Michigan - AAA  2  40  42  Washington - IC  296  212  508 
Michigan - MCOP  0  NA  0  Washington - MSC  348  NA  348 
Minnesota  1,367  1,047  2,414  West Virginia - AARP  28  27  55 
Mississippi  381  534  915  Wisconsin - CWAG  7  15  22 
Missouri  17  18  35  Wisconsin - GLITC  0  NA  0 
Montana  90  44  134  Wyoming  20  30  50 
Nebraska  126  143  269 
19 
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 12:  Number of Complaints Referred for Followup 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  40  40  Nevada  4 3   7  
Alaska  0  2  2  New Hampshire  0  0  0 
Arizona - DES  2  0  2  New Jersey - JFVS  14  6  20 
Arizona - ITZA  0  NA  0  New Jersey - DHP  0  NA  0 
Arkansas  30  32  62  New Mexico  52  46  98 
California  28  31  59  New York  166  19  185 
Colorado  10  18  28  North Carolina - DOI  4  17  21 
Connecticut  8  6  14  North Dakota  1  0  1 
Delaware  0  5  5  Ohio - PSI  13  3  16 
District of Columbia - AARP  0  2  2  Oklahoma  2  0  2 
District of Columbia  - FH  0  0  0  Oregon - SMP  0  8  8 
Florida  10  39  49  Oregon - MCADS  12  NA  12 
Georgia - ARC  24  24  48  Pennsylvania  0  0  0 
Georgia - DHR  45  16  61  Puerto Rico  16  11  27 
Guam  0  0  0  Rhode Island  0  1  1 
Hawaii  2  5  7  South Carolina  12  4  16 
Idaho  5  4  9  South Dakota  2  0  2 
Illinois  9  1  10  Tennessee  9  16  25 
Indiana  0  0  0  Texas - BBBEF  1  5  6 
Iowa  7  2  9  Texas - NHCOA  24  82  106 
Kansas  17  18  35  Texas - LEP  7  NA  7 
Kentucky  0  1  1  Utah  110  86  196 
Louisiana  1  2  3  Vermont  4  0  4 
Maine  1  0  1  Virginia - AAA  5  6  11 
Maryland  2  9  11  Virginia - BPSOS  0  NA  0 
Massachusetts  0  0  0  Virgin Islands  0  0  0 
Michigan - AAA  1  6  7  Washington - IC  89  34  123 
Michigan - MCOP  0  NA  0  Washington - MSC  26  NA  26 
Minnesota  1,355  984  2,339  West Virginia - AARP  11  27  38 
Mississippi  44  29  73  Wisconsin - CWAG  5  0  5 
Missouri  17  18  35  Wisconsin - GLITC  0  NA  0 
Montana  66  22  88  Wyoming  0  1  1 
Nebraska  46  113  159 
20 
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 13:  Number of Complaints That Resulted in Some Action 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  18  18  Nevada  0  0  0 
Alaska  0  2  2  New Hampshire  0  0  0 
Arizona - DES  0  0  0  New Jersey - JFVS  2  1  3 
Arizona - ITZA  0  NA  0  New Jersey - DHP  0  NA  0 
Arkansas  0  58  58  New Mexico  17  8  25 
California  2  3  5  New York  54  90  144 
Colorado  2  5  7  North Carolina - DOI  2  12  14 
Connecticut  4  2  6  North Dakota  1  0  1 
Delaware  8  5  13  Ohio - PSI  0  0  0 
District of Columbia - AARP  0  0  0  Oklahoma  4  0  4 
District of Columbia - FH  0  0  0  Oregon - SMP  0  0  0 
Florida  7  12  19  Oregon - MCADS  6  NA  6 
Georgia - ARC  0  0  0  Pennsylvania  0  0  0 
Georgia - DHR  0  2  2  Puerto Rico  5  5  10 
Guam  0  0  0  Rhode Island  0  1  1 
Hawaii  2  2  4  South Carolina  2  0  2 
Idaho  0  0  0  South Dakota  0  0  0 
Illinois  10  2  12  Tennessee  3  3  6 
Indiana  0  0  0  Texas - BBBEF  1  1  2 
Iowa  5  1  6  Texas -NHCOA  0  0  0 
Kansas  3  10  13  Texas - LEP  7  NA  7 
Kentucky  0  1  1  Utah  40  41  81 
Louisiana  1  1  2  Vermont  0  0  0 
Maine  1  0  1  Virginia - AAA  5  0  5 
Maryland  0  1  1  Virginia - BPSOS  0  NA  0 
Massachusetts  0  0  0  Virgin Islands  0  0  0 
Michigan - AAA  1  32  33  Washington - IC  0  12  12 
Michigan - MCOP  0  NA  0  Washington - MSC  12  NA  12 
Minnesota  627  814  1,441  West Virginia - AARP  2  9  11 
Mississippi  50  303  353  Wisconsin - CWAG  3  0  3 
Missouri  0  2  2  Wisconsin - GLITC  0  NA  0 
Montana  14  19  33  Wyoming  0  0  0 
Nebraska  17  103  120 
21 
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 14:  Medicare Funds Recovered Attributable to the Project 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  $0  $0  Nevada  $0  $0  $0 
Alaska  $0  $0  $0  New Hampshire  $0  $0  $0 
Arizona - DES  $0  $0  $0  New Jersey - JFVS  $14,601  $116  $14,717 
Arizona - ITZA  $0  NA  $0  New Jersey - DHP  $0  NA  $0 
Arkansas  $0  $1,628  $1,628  New Mexico  $0  $0  $0 
California  $0  $0  $0  New York  $30,187  $14,846  $45,033 
Colorado  $0  $0  $0  North Carolina - DOI  $0  $0  $0 
Connecticut  $0  $0  $0  North Dakota  $0  $0  $0 
Delaware  $0  $0  $0  Ohio - PSI  $0  $0  $0 
District of Columbia - AARP  $0  $0  $0  Oklahoma  $0  $0  $0 
District of Columbia - FH  $0  $0  $0  Oregon - SMP  $0  $0  $0 
Florida  $3,959  $40,380  $44,339  Oregon - MCADS  $0  NA  $0 
Georgia - ARC  $0  $0  $0  Pennsylvania  $0  $0  $0 
Georgia - DHR  $0  $0  $0  Puerto Rico  $3,347  $67  $3,414 
Guam  $0  $0  $0  Rhode Island  $0  $0  $0 
Hawaii  $0  $0  $0  South Carolina  $0  $0  $0 
Idaho  $0  $0  $0  South Dakota  $0  $0  $0 
Illinois  $0  $0  $0  Tennessee  $164  $0  $164 
Indiana  $0  $0  $0  Texas - BBBEF  $262  $0  $262 
Iowa  $0  $0  $0  Texas - NHCOA  $0  $0  $0 
Kansas  $0  $0  $0  Texas - LEP  $0  NA  $0 
Kentucky  $0  $0  $0  Utah  $0  $0  $0 
Louisiana  $0  $0  $0  Vermont  $0  $0  $0 
Maine  $0  $0  $0  Virginia - AAA  $0  $0  $0 
Maryland  $0  $0  $0  Virginia - BPSOS  $0  NA  $0 
Massachusetts  $0  $0  $0  Virgin Islands  $0  $0  $0 
Michigan - AAA  $0  $0  $0  Washington - IC  $0  $0  $0 
Michigan - MCOP  $0  NA  $0  Washington - MSC  $0  NA  $0 
Minnesota  $211  $0  $211  West Virginia - AARP  $0  $0  $0 
Mississippi  $0  $0  $0  Wisconsin - CWAG  $305  $0  $305 
Missouri  $0  $519  $519  Wisconsin - GLITC  $0  NA  $0 
Montana  $0  $0  $0  Wyoming  $0  $0  $0 
Nebraska  $0  $0  $0 
22 
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 15A:  Medicaid Funds Recovered Attributable to the Project 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  $0  $0  Nevada  $0  $0  $0 
Alaska  $0  $0  $0  New Hampshire  $0  $0  $0 
Arizona - DES  $0  $0  $0  New Jersey - JFVS  $0  $0  $0 
Arizona - ITZA  $0  NA  $0  New Jersey - DHP  $0  NA  $0 
Arkansas  $0  $0  $0  New Mexico  $0  $0  $0 
California  $0  $0  $0  New York  $0  $0  $0 
Colorado  $0  $0  $0  North Carolina - DOI  $0  $0  $0 
Connecticut  $0  $0  $0  North Dakota  $0  $0  $0 
Delaware  $0  $0  $0  Ohio - PSI  $0  $0  $0 
District of Columbia - AARP  $0  $0  $0  Oklahoma  $0  $0  $0 
District of Columbia - FH  $0  $0  $0  Oregon - SMP  $0  $0  $0 
Florida  $0  $0  $0  Oregon - MCADS  $0  NA  $0 
Georgia - ARC  $0  $0  $0  Pennsylvania  $0  $0  $0 
Georgia - DHR  $0  $61  $61  Puerto Rico  $0  $0  $0 
Guam  $0  $0  $0  Rhode Island  $0  $0  $0 
Hawaii  $0  $0  $0  South Carolina  $0  $0  $0 
Idaho  $0  $0  $0  South Dakota  $0  $0  $0 
Illinois  $0  $0  $0  Tennessee  $0  $0  $0 
Indiana  $0  $0  $0  Texas - BBBEF  $0  $0  $0 
Iowa  $0  $0  $0  Texas - NHCOA  $0  $0  $0 
Kansas  $0  $0  $0  Texas - LEP  $0  NA  $0 
Kentucky  $0  $0  $0  Utah  $0  $0  $0 
Louisiana  $0  $0  $0  Vermont  $0  $0  $0 
Maine  $0  $0  $0  Virginia - AAA  $0  $0  $0 
Maryland  $0  $0  $0  Virginia - BPSOS  $0  NA  $0 
Massachusetts  $0  $0  $0  Virgin Islands  $0  $0  $0 
Michigan - AAA  $0  $0  $0  Washington - IC  $0  $0  $0 
Michigan - MCOP  $0  NA  $0  Washington - MSC  $0  NA  $0 
Minnesota  $0  $0  $0  West Virginia - AARP  $0  $0  $0 
Mississippi  $0  $0  $0  Wisconsin - CWAG  $0  $0  $0 
Missouri  $0  $0  $0  Wisconsin - GLITC  $0  NA  $0 
Montana  $0  $0  $0  Wyoming  $0  $0  $0 
Nebraska  $1,562  $0  $1,562 
23 
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 15B:  Savings to Beneficiaries Attributable to the Project 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  $1,950  $1,950  Nevada  $293  $0  $293 
Alaska  $0  $0  $0  New Hampshire  $0  $0  $0 
Arizona - DES  $0  $0  $0  New Jersey - JFVS  $0  $0  $0 
Arizona - ITZA  $0  NA  $0  New Jersey - DHP  $0  NA  $0 
Arkansas  $1,625  $27  $1,652  New Mexico  $79,344  $36,062  $115,406 
California  $0  $0  $0  New York  $1,279  $0  $1,279 
Colorado  $745  $2,458  $3,203  North Carolina - DOI  $459  $0  $459 
Connecticut  $0  $1,239  $1,239  North Dakota  $29  $0  $29 
Delaware  $0  $0  $0  Ohio - PSI  $0  $0  $0 
District of Columbia - AARP  $0  $0  $0  Oklahoma  $0  $0  $0 
District of Columbia - FH  $0  $0  $0  Oregon - SMP  $0  $0  $0 
Florida  $446  $446  $892  Oregon - MCADS  $0  NA  $0 
Georgia - ARC  $0  $0  $0  Pennsylvania  $8,184  $0  $8,184 
Georgia - DHR  $0  $0  $0  Puerto Rico  $0  $0  $0 
Guam  $0  $0  $0  Rhode Island  $0  $431  $431 
Hawaii  $0  $0  $0  South Carolina  $0  $0  $0 
Idaho  $438  $73,794  $74,232  South Dakota  $0  $0  $0 
Illinois  $0  $0  $0  Tennessee  $1,018  $23,121  $24,139 
Indiana  $0  $0  $0  Texas - BBBEF  $0  $0  $0 
Iowa  $0  $0  $0  Texas - NHCOA  $0  $0  $0 
Kansas  $0  $2,230  $2,230  Texas - LEP  $0  NA  $0 
Kentucky  $0  $253  $253  Utah  $0  $12,244  $12,244 
Louisiana  $0  $0  $0  Vermont  $0  $1,212  $1,212 
Maine  $0  $0  $0  Virginia - AAA  $0  $0  $0 
Maryland  $0  $0  $0  Virginia - BPSOS  $0  NA  $0 
Massachusetts  $0  $0  $0  Virgin Islands  $0  $0  $0 
Michigan - AAA  $379  $0  $379  Washington - IC  $6,179  $824  $7,003 
Michigan - MCOP  $0  NA  $0  Washington - MSC  $0  NA  $0 
Minnesota  $115,767  $183,217  $298,984  West Virginia - AARP  $0  $0  $0 
Mississippi  $0  $0  $0  Wisconsin - CWAG  $0  $0  $0 
Missouri  $0  $0  $0  Wisconsin - GLITC  $0  NA  $0 
Montana  $2,500  $2,268  $4,768  Wyoming  $0  $0  $0 
Nebraska  $0  $28,828  $28,828 
24 
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 15C:  Other Savings Attributable to the Project 
Jan.  June  July  Dec.  Total for 2006  Jan.  June  July  Dec.  Total for 2006 
Alabama  NA  $0  $0  Nevada  $0  $0  $0 
Alaska  $0  $0  $0  New Hampshire  $0  $0  $0 
Arizona - DES  $0  $0  $0  New Jersey  JFVS  $0  $0  $0 
Arizona - ITZA  $0  NA  $0  New Jersey - DHP  $0  NA  $0 
Arkansas  $0  $0  $0  New Mexico  $0  $0  $0 
California  $0  $0  $0  New York  $0  $0  $0 
Colorado  $0  $0  $0  North Carolina - DOI  $0  $0  $0 
Connecticut  $0  $0  $0  North Dakota  $0  $0  $0 
Delaware  $0  $0  $0  Ohio - PSI  $0  $0  $0 
District of Columbia - AARP  $0  $0  $0  Oklahoma  $0  $0  $0 
District of Columbia - FH  $0  $0  $0  Oregon - SMP  $0  $0  $0 
Florida  $0  $0  $0  Oregon - MCADS  $0  NA  $0 
Georgia - ARC  $0  $0  $0  Pennsylvania  $0  $0  $0 
Georgia - DHR  $0  $0  $0  Puerto Rico  $0  $0  $0 
Guam  $0  $0  $0  Rhode Island  $0  $0  $0 
Hawaii  $0  $0  $0  South Carolina  $0  $0  $0 
Idaho  $0  $0  $0  South Dakota  $0  $0  $0 
Illinois  $0  $0  $0  Tennessee  $0  $0  $0 
Indiana  $0  $0  $0  Texas - BBBEF  $0  $0  $0 
Iowa  $0  $0  $0  Texas - NHCOA  $0  $0  $0 
Kansas  $0  $0  $0  Texas - LEP  $0  NA  $0 
Kentucky  $0  $0  $0  Utah  $0  $0  $0 
Louisiana  $0  $0  $0  Vermont  $0  $0  $0 
Maine  $0  $0  $0  Virginia - AAA  $0  $0  $0 
Maryland  $0  $0  $0  Virginia - BPSOS  $0  NA  $0 
Massachusetts  $0  $0  $0  Virgin Islands  $0  $0  $0 
Michigan - AAA  $0  $0  $0  Washington - IC  $0  $0  $0 
Michigan - MCOP  $0  NA  $0  Washington - MSC  $0  NA  $0 
Minnesota  $0  $172  $172  West Virginia - AARP  $0  $0  $0 
Mississippi  $0  $10  $10  Wisconsin - CWAG  $0  $0  $0 
Missouri  $0  $0  $0  Wisconsin - GLITC  $0  NA  $0 
Montana  $0  $0  $0  Wyoming  $0  $0  $0 
Nebraska  $0  $0  $0 
25 
   AAA PPP PPP EEE NNN DDD III XXX     ~~~     DDD    
Individual Project Results for 2006 
The following tables provide the results for each performance measure for each of the 65 Senior Medicare Patrol Projects operating in 
2006.  Each table provides the performance measure results for the two 6-month reporting periods.  
Please note that Performance Measure 9, Estimated Number of People Reached by Media Events, is calculated by adding the 
average number of viewers reached each time an advertisement is aired and the number of readers reached for each individual printed 
advertisement.   
Eight projects closed in June 2006. These include Tribal Council of Arizona, DH/Perfil Latino TV Inc., Oregon Multnomah County 
Aging and Disability Services, Texas Latino Education Project, Virginia Boat People SOS, Inc., Washington Multi-Service Center, 
Wisconsin Great Lakes Inter-Tribal Council, and Monroe County Opportunity. 
Additionally, Alabama Department of Senior Services began operation in July 2006. 
26  A P P E N D I X   ~   D

Alabama  Department of Senior Services, Montgomery 
In operation since:  July 2006  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  20  NA  20 
2  Number of new volunteers trained   121  NA 121 
3  Number of media events conducted  60  NA 60 
4  Number of community education events conducted  251  NA 251 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  65  NA  65
6  Number of group sessions for beneficiaries led by volunteers  85  NA 85 
7  Number of beneficiaries who attended group sessions led by volunteers  2,940  NA 2,940 
8  Number of one-on-one sessions held between beneficiaries and volunteers  542  NA 542 
7 + 8  Total number of beneficiaries educated  3,482  NA 3,482 
9  Estimated number of people reached by media events  7,069,411  NA 7,069,411 
10  Estimated number of people reached by community education events  24,159  NA 24,159 
11  Number of complaints received attributable to the project  77  NA 77 
12  Number of complaints referred for followup  40  NA 40 
13  Number of complaints that resulted in some action  18  NA 18 
14  Medicare funds recovered attributable to the project  $0  NA $0 
15A  Medicaid funds recovered attributable to the project  $0  NA $0 
15B  Savings to beneficiaries attributable to the project  $1,950  NA $1,950 
15C  Other savings attributable to the project  $0  NA $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $1,950  NA $1,950 
14 + 15  Total savings attributable to the project  $1,950  NA $1,950 
27  A P P E N D I X   ~   D

Alaska  Alaska State Division of Senior Services, Anchorage 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  30 
 21 
 9 

2 
 Number of new volunteers trained   74 
 51 
 23 

3 
 Number of media events conducted  50 
 2
 48 

4 
 Number of community education events conducted  8 
 6
 2

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  62  
39  2
 3  

6 
 Number of group sessions for beneficiaries led by volunteers  100 
 70 
 30 

7 
 Number of beneficiaries who attended group sessions led by volunteers  5,100  2,100  3,000 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  324 
 24 
 300 

7 + 8 
 Total number of beneficiaries educated  5,424  2,124  3,300 

9 
 Estimated number of people reached by media events  1,326,000  663,000  663,000 

10 
 Estimated number of people reached by community education events  666 
 506 
 160 

11 
 Number of complaints received attributable to the project  2 
 0  2

12 
 Number of complaints referred for followup  2 
 0  2

13 
 Number of complaints that resulted in some action  2 
 0  2

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
28 
 A P P E N D I X   ~   D

Arizona  Arizona Department of Economic Security, Phoenix 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  51 
 15 
 36 

2 
 Number of new volunteers trained   60 
 12 
 48 

3 
 Number of media events conducted  5 
 3
 2

4 
 Number of community education events conducted  39 
 16 
 23 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  16  
12  
 4  

6 
 Number of group sessions for beneficiaries led by volunteers  39 
 16 
 23 

7 
 Number of beneficiaries who attended group sessions led by volunteers  3,170  2,266  904 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  5,564  12 
 5,552 

7 + 8 
 Total number of beneficiaries educated  8,734  2,278  6,456 

9 
 Estimated number of people reached by media events  203,500  3,500  200,000 

10 
 Estimated number of people reached by community education events  7,818  2,266  5,552 

11 
 Number of complaints received attributable to the project  47 
 12 
 35 

12 
 Number of complaints referred for followup  2 
 2
 0

13 
 Number of complaints that resulted in some action  0  0  0

14 
 Medicare funds recovered attributable to the project  $0  0  $0 
15A  Medicaid funds recovered attributable to the project  $0  0  $0 
15B  Savings to beneficiaries attributable to the project  $0  0  $0 
15C  Other savings attributable to the project  $0  0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  0  $0 

14 + 15 
 Total savings attributable to the project  $0  0  $0 
29 
 A P P E N D I X   ~   D

Arizona  Inter Tribal Council of Arizona, Phoenix 
In operation since:  July 2005 closed June 2006  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  1  1  NA 
2  Number of new volunteers trained   20  20  NA
3  Number of media events conducted  1  1  NA
4  Number of community education events conducted  29  29  NA
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate  NA 
5  beneficiaries  15  15 
6  Number of group sessions for beneficiaries led by volunteers  5  5  NA 
7  Number of beneficiaries who attended group sessions led by volunteers  126  126  NA
8  Number of one-on-one sessions held between beneficiaries and volunteers  0  0  NA
7 + 8  Total number of beneficiaries educated  126  126  NA
9  Estimated number of people reached by media events  7,834  7,834  NA
10  Estimated number of people reached by community education events  1,328  1,328  NA
11  Number of complaints received attributable to the project  0  0  NA
12  Number of complaints referred for followup  0  0  NA
13  Number of complaints that resulted in some action  0  0  NA
14  Medicare funds recovered attributable to the project  $0  $0  NA
15A  Medicaid funds recovered attributable to the project  $0  $0  NA
15B  Savings to beneficiaries attributable to the project  $0  $0  NA
15C  Other savings attributable to the project  $0  $0  NA
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  NA
14 + 15  Total savings attributable to the project  $0  $0  NA
30  A P P E N D I X   ~   D

Arkansas  Arkansas Division of Aging and Adult Services, Little Rock 
In operation since:  July 2002
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  15 
 8
 7

2 
 Number of new volunteers trained   79 
 43 
 36 

3 
 Number of media events conducted  75 
 54 
 21 

4 
 Number of community education events conducted  123 
 92 
 31 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  34  
19  1
 5  

6 
 Number of group sessions for beneficiaries led by volunteers  37 
 28 
 9 

7 
 Number of beneficiaries who attended group sessions led by volunteers  1,118  892 
 226 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  1,088  695 
 393 

7 + 8 
 Total number of beneficiaries educated  2,206  1,587  619 

9 
 Estimated number of people reached by media events  1,226,039  1,112,239  113,800 

10 
 Estimated number of people reached by community education events  10,158  8,663  1,495 

11 
 Number of complaints received attributable to the project  99 
 41 
 58 

12 
 Number of complaints referred for followup  62 
 30 
 32 

13 
 Number of complaints that resulted in some action  58 
 0  58 

14 
 Medicare funds recovered attributable to the project  $1,628  $0  $1,628 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $1,652  $1,625  $27 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $1,652  $1,625  $27 

14 + 15 
 Total savings attributable to the project  $3,280  $1,625  $1,655 
31 
 A P P E N D I X   ~   D

California  California Health Insurance Counseling Advocacy Programs Association, Santa Ana 
In operation since:  July 1997  Total for 2006
 Jan.  June  July  Dec. 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  26 
 24 
 2 

2 
 Number of new volunteers trained   345 
 321 
 24 

3 
 Number of media events conducted  66 
 32 
 34 

4 
 Number of community education events conducted  134 
 122 
 12 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  11  
5
 6

6 
 Number of group sessions for beneficiaries led by volunteers  288 
 170 
 118 

7 
 Number of beneficiaries who attended group sessions led by volunteers  10,485  6,389  4,096 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  122 
 36 
 86 

7 + 8 
 Total number of beneficiaries educated  10,607  6,425  4,182 

9 
 Estimated number of people reached by media events  3,065,275  1,065,275  2,000,000 

10 
 Estimated number of people reached by community education events  5,338  4,626  712 

11 
 Number of complaints received attributable to the project  122 
 36 
 86 

12 
 Number of complaints referred for followup  59 
 28 
 31 

13 
 Number of complaints that resulted in some action  5 
 2
 3

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
32 
 A P P E N D I X   ~   D

Colorado  Colorado Division of Insurance, Denver 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  8 
 4
 4

2 
 Number of new volunteers trained   48 
 26 
 22 

3 
 Number of media events conducted  9 
 2
 7

4 
 Number of community education events conducted  7 
 3
 4

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  4  
0  4

6 
 Number of group sessions for beneficiaries led by volunteers  68 
 6
 62 

7 
 Number of beneficiaries who attended group sessions led by volunteers  1,894  87 
 1,807 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  325 
 200 
 125 

7 + 8 
 Total number of beneficiaries educated  2,219  287 
 1,932 

9 
 Estimated number of people reached by media events  247,500  22,500  225,000 

10 
 Estimated number of people reached by community education events  613 
 320 
 293 

11 
 Number of complaints received attributable to the project  76 
 28 
 48 

12 
 Number of complaints referred for followup  28 
 10 
 18 

13 
 Number of complaints that resulted in some action  7 
 2
 5

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $3,203  $745  $2,458 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $3,203  $745  $2,458 

14 + 15 
 Total savings attributable to the project  $3,203  $745  $2,458 
33 
 A P P E N D I X   ~   D

Connecticut  Connecticut Department of Social Services, Hartford 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  12 
 7
 5

2 
 Number of new volunteers trained   192 
 61 
 131 

3 
 Number of media events conducted  90 
 57 
 33 

4 
 Number of community education events conducted  317 
 245 
 72 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  39  
11  2
 8  

6 
 Number of group sessions for beneficiaries led by volunteers  59 
 43 
 16 

7 
 Number of beneficiaries who attended group sessions led by volunteers  1,267  951 
 316 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  267 
 265 
 2 

7 + 8 
 Total number of beneficiaries educated  1,534  1,216  318 

9 
 Estimated number of people reached by media events  5,250,611  1,609,881  3,640,730 

10 
 Estimated number of people reached by community education events  33,530  21,513  12,017 

11 
 Number of complaints received attributable to the project  58 
 51 
 7 

12 
 Number of complaints referred for followup  14 
 8
 6

13 
 Number of complaints that resulted in some action  6 
 4
 2

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $1,239  $0  $1,239 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $1,239  $0  $1,239 

14 + 15 
 Total savings attributable to the project  $1,239  $0  $1,239 
34 
 A P P E N D I X   ~   D

Delaware  Delaware Department of Health and Social Services, New Castle 
In operation since:  July 1999  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  3  0  3 
2  Number of new volunteers trained   11  0  11 
3  Number of media events conducted  61  54  7 
4  Number of community education events conducted  41  13  28 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  11  2  9 
6  Number of group sessions for beneficiaries led by volunteers  44  19  25 
7  Number of beneficiaries who attended group sessions led by volunteers  3,875  625  3,250 
8  Number of one-on-one sessions held between beneficiaries and volunteers  103  87  16 
7 + 8  Total number of beneficiaries educated  3,978  712  3,266 
9  Estimated number of people reached by media events  816,892  441,892  375,000 
10  Estimated number of people reached by community education events  8,514  2,770  5,744 
11  Number of complaints received attributable to the project  16  8  8 
12  Number of complaints referred for followup  5  0  5 
13  Number of complaints that resulted in some action  13  8  5 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
35 
 A P P E N D I X   ~   D

District of Columbia  The AARP Foundation, Washington, DC 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  1 
 1
 0

2 
 Number of new volunteers trained   6 
 6
 0

3 
 Number of media events conducted  2 
 1
 1

4 
 Number of community education events conducted  10 
 6
 4

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  5  
3
 2

6 
 Number of group sessions for beneficiaries led by volunteers  40 
 30 
 10 

7 
 Number of beneficiaries who attended group sessions led by volunteers  1,588  1,228  360 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  12 
 10 
 2 

7 + 8 
 Total number of beneficiaries educated  1,600  1,238  362 

9 
 Estimated number of people reached by media events  1,380,000  690,000  690,000 

10 
 Estimated number of people reached by community education events  8,150  4,100  4,050 

11 
 Number of complaints received attributable to the project  27 
 0  27 

12 
 Number of complaints referred for followup  2 
 0  2

13 
 Number of complaints that resulted in some action  0  0  0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
36 
 A P P E N D I X   ~   D

District of Columbia  Friendship House, Washington, DC 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  8 
 6
 2

2 
 Number of new volunteers trained   5 
 2
 3

3 
 Number of media events conducted  5 
 2
 3

4 
 Number of community education events conducted  11 
 6
 5

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  4  
2
 2

6 
 Number of group sessions for beneficiaries led by volunteers  10 
 7
 3

7 
 Number of beneficiaries who attended group sessions led by volunteers  192 
 104 
 88 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  17 
 11 
 6 

7 + 8 
 Total number of beneficiaries educated  209 
 115 
 94 

9 
 Estimated number of people reached by media events  2,600,000  1,300,000  1,300,000 

10 
 Estimated number of people reached by community education events  310,864  107,800  203,064 

11 
 Number of complaints received attributable to the project  0  0  0

12 
 Number of complaints referred for followup  0  0  0

13 
 Number of complaints that resulted in some action  0  0  0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
37 
 A P P E N D I X   ~   D

Florida  Area Agency on Aging of Pasco Pinellas, Inc., St. Petersburg 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  16 
 9
 7

2 
 Number of new volunteers trained   112 
 22 
 90 

3 
 Number of media events conducted  32 
 19 
 13 

4 
 Number of community education events conducted  193 
 117 
 76 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  29  
14  1
 5  

6 
 Number of group sessions for beneficiaries led by volunteers  106 
 50 
 56 

7 
 Number of beneficiaries who attended group sessions led by volunteers  12,725  6,045  6,680 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  44 
 9
 35 

7 + 8 
 Total number of beneficiaries educated  12,769  6,054  6,715 

9 
 Estimated number of people reached by media events  1,871,142  1,667,542  203,600 

10 
 Estimated number of people reached by community education events  21,210  8,102  13,108 

11 
 Number of complaints received attributable to the project  68 
 22 
 46 

12 
 Number of complaints referred for followup  49 
 10 
 39 

13 
 Number of complaints that resulted in some action  19 
 7
 12 

14 
 Medicare funds recovered attributable to the project  $44,339  $3,959  $40,380 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $892  $446  $446 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $892  $446  $446 

14 + 15 
 Total savings attributable to the project  $45,231  $4,405  $40,826 
38 
 A P P E N D I X   ~   D

Georgia  Atlanta Regional Commission, Atlanta 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  2 
 1
 1

2 
 Number of new volunteers trained   7 
 4
 3

3 
 Number of media events conducted  23 
 14 
 9 

4 
 Number of community education events conducted  157 
 72 
 85 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  7  
4
 3

6 
 Number of group sessions for beneficiaries led by volunteers  192 
 124 
 68 

7 
 Number of beneficiaries who attended group sessions led by volunteers  6,071  3,698  2,373 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  1,274  899 
 375 

7 + 8 
 Total number of beneficiaries educated  7,345  4,597  2,748 

9 
 Estimated number of people reached by media events  2,864,870  574,585  2,290,285 

10 
 Estimated number of people reached by community education events  7,278  3,736  3,542 

11 
 Number of complaints received attributable to the project  154 
 113 
 41 

12 
 Number of complaints referred for followup  48 
 24 
 24 

13 
 Number of complaints that resulted in some action  0  0  0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
39 
 A P P E N D I X   ~   D

Georgia  Department of Human Resources, Atlanta 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  30 
 26 
 4 

2 
 Number of new volunteers trained   121 
 108 
 13 

3 
 Number of media events conducted  135 
 58 
 77 

4 
 Number of community education events conducted  412 
 233 
 179 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  49  
36  1
 3  

6 
 Number of group sessions for beneficiaries led by volunteers  231 
 136 
 95 

7 
 Number of beneficiaries who attended group sessions led by volunteers  7,054  4,492  2,562 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  162 
 86 
 76 

7 + 8 
 Total number of beneficiaries educated  7,216  4,578  2,638 

9 
 Estimated number of people reached by media events  1,913,780  1,603,369  310,411 

10 
 Estimated number of people reached by community education events  18,659  10,824  7,835 

11 
 Number of complaints received attributable to the project  145 
 71 
 74 

12 
 Number of complaints referred for followup  61 
 45 
 16 

13 
 Number of complaints that resulted in some action  2 
 0  2

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $61  $0  $61 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $61  $0  $0 

14 + 15 
 Total savings attributable to the project  $61  $0  $61 
40 
 A P P E N D I X   ~   D

Guam  Department of Public Health and Social Services, Hagatna 
In operation since:  July 2005
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  1 
 0  1

2 
 Number of new volunteers trained   10 
 0  10 

3 
 Number of media events conducted  12 
 6
 6

4 
 Number of community education events conducted  86 
 36 
 50 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  2  
1
 1

6 
 Number of group sessions for beneficiaries led by volunteers  39 
 24 
 15 

7 
 Number of beneficiaries who attended group sessions led by volunteers  1,253  906 
 347 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  229 
 125 
 104 

7 + 8 
 Total number of beneficiaries educated  1,482  1,031  451 

9 
 Estimated number of people reached by media events  840,000  440,000  400,000 

10 
 Estimated number of people reached by community education events  2,210  1,360  850 

11 
 Number of complaints received attributable to the project  0  0  0

12 
 Number of complaints referred for followup  0  0  0

13 
 Number of complaints that resulted in some action  0  0  0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
41 
 A P P E N D I X   ~   D

Hawaii  Hawaii Executive Office of Aging, Honolulu 
In operation since:  July 1997
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  8 
 3
 5

2 
 Number of new volunteers trained   655 
 575 
 80 

3 
 Number of media events conducted  12 
 7
 5

4 
 Number of community education events conducted  40 
 11 
 29 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  3  
0  3

6 
 Number of group sessions for beneficiaries led by volunteers  23 
 21 
 2 

7 
 Number of beneficiaries who attended group sessions led by volunteers  1,965  1,415  550 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  3 
 0  3

7 + 8 
 Total number of beneficiaries educated  1,968  1,415  553 

9 
 Estimated number of people reached by media events  375,000  175,000  200,000 

10 
 Estimated number of people reached by community education events  16,670  7,775  8,895 

11 
 Number of complaints received attributable to the project  40 
 23 
 17 

12 
 Number of complaints referred for followup  7 
 2
 5

13 
 Number of complaints that resulted in some action  4 
 2
 2

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
42 
 A P P E N D I X   ~   D

Idaho  Idaho Medicare Watch Partnership, Boise 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  88 
 84 
 4 

2 
 Number of new volunteers trained   54 
 50 
 4 

3 
 Number of media events conducted  16 
 12 
 4 

4 
 Number of community education events conducted  121 
 14 
 107 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  37  
33  
 4  

6 
 Number of group sessions for beneficiaries led by volunteers  226 
 102 
 124 

7 
 Number of beneficiaries who attended group sessions led by volunteers  2,899  2,649  250 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  1,631  1,583  48 

7 + 8 
 Total number of beneficiaries educated  4,530  4,232  298 

9 
 Estimated number of people reached by media events  748,400  625,000  123,400 

10 
 Estimated number of people reached by community education events  85,373  2,745  82,628 

11 
 Number of complaints received attributable to the project  81 
 33 
 48 

12 
 Number of complaints referred for followup  9 
 5
 4

13 
 Number of complaints that resulted in some action  0  0  0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $74,232  $438  $73,794 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $74,232  $438  $73,794 

14 + 15 
 Total savings attributable to the project  $74,232  $438  $73,794 
43 
 A P P E N D I X   ~   D

Illinois  AgeOptions, Oak Park* 
In operation since:  July 1997
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  17 
 15 
 2 

2 
 Number of new volunteers trained   100 
 97 
 3 

3 
 Number of media events conducted  75 
 41 
 34 

4 
 Number of community education events conducted  374 
 2
 372 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  12  
7
 5

6 
 Number of group sessions for beneficiaries led by volunteers  257 
 173 
 84 

7 
 Number of beneficiaries who attended group sessions led by volunteers  5,259  3,937  1,322 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  753 
 753 
 0 

7 + 8 
 Total number of beneficiaries educated  6,012  4,690  1,322 

9 
 Estimated number of people reached by media events  305,555  47,770  257,785 

10 
 Estimated number of people reached by community education events  24,897  5,470  19,427 

11 
 Number of complaints received attributable to the project  13 
 10 
 3 

12 
 Number of complaints referred for followup  10 
 9
 1

13 
 Number of complaints that resulted in some action  12 
 10 
 2 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 

*Illinois AgeOptions replaced Suburban Area Agency on Aging as the Senior Medicare Patrol Project in 2006 

44 
 A P P E N D I X   ~   D

Indiana  Indiana Division of Disability, Aging, and Rehabilitation, Indianapolis 
In operation since:  July 1999  Total for 2006
 Jan.  June  July  Dec. 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  13 
 11 
 2 

2 
 Number of new volunteers trained   75 
 73 
 2 

3 
 Number of media events conducted  67 
 51 
 16 

4 
 Number of community education events conducted  172 
 90 
 82 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  67  
65  
 2  

6 
 Number of group sessions for beneficiaries led by volunteers  174 
 134 
 40 

7 
 Number of beneficiaries who attended group sessions led by volunteers  5,452  4,469  983 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  339 
 36 
 303 

7 + 8 
 Total number of beneficiaries educated  5,791  4,505  1,286 

9 
 Estimated number of people reached by media events  2,170,933  1,506,675  664,258 

10 
 Estimated number of people reached by community education events  23,695  14,710  8,985 

11 
 Number of complaints received attributable to the project  3 
 3
 0

12 
 Number of complaints referred for followup  0  0  0

13 
 Number of complaints that resulted in some action  0  0  0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
45 
 A P P E N D I X   ~   D

Iowa  Iowa Department of Elder Affairs, Waterloo 
In operation since:  July 1997
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  69 
 16 
 53 

2 
 Number of new volunteers trained   188 
 16 
 172 

3 
 Number of media events conducted  1,009  554 
 455 

4 
 Number of community education events conducted  204 
 122 
 82 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  17  
10  
 7  

6 
 Number of group sessions for beneficiaries led by volunteers  415 
 89 
 326 

7 
 Number of beneficiaries who attended group sessions led by volunteers  11,418  4,363  7,055 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  11 
 0  11 

7 + 8 
 Total number of beneficiaries educated  11,429  4,363  7,066 

9 
 Estimated number of people reached by media events  2,068,676  988,302  1,080,374 

10 
 Estimated number of people reached by community education events  19,185  5,551  13,634 

11 
 Number of complaints received attributable to the project  116 
 78 
 38 

12 
 Number of complaints referred for followup  9 
 7
 2

13 
 Number of complaints that resulted in some action  6 
 5
 1

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
46 
 A P P E N D I X   ~   D

Kansas  Department on Aging, Topeka 
In operation since:  July 2003
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  9 
 4
 5

2 
 Number of new volunteers trained   257 
 143 
 114 

3 
 Number of media events conducted  9 
 3
 6

4 
 Number of community education events conducted  33 
 14 
 19 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  0  0  0

6 
 Number of group sessions for beneficiaries led by volunteers  0  0  0

7 
 Number of beneficiaries who attended group sessions led by volunteers  0  0  0

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  0  0  0

7 + 8 
 Total number of beneficiaries educated  0  0  0

9 
 Estimated number of people reached by media events  109,386  37,350  72,036 

10 
 Estimated number of people reached by community education events  5,051  455 
 4,596 

11 
 Number of complaints received attributable to the project  47 
 27 
 20 

12 
 Number of complaints referred for followup  35 
 17 
 18 

13 
 Number of complaints that resulted in some action  13 
 3
 10 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $2,230  $0  $2,230 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $2,230  $0  $2,230 
47 
 A P P E N D I X   ~   D

Kentucky  Kentucky Seniors Saving Medicare, Louisville 
In operation since:  July 2001
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  220 
 9
 211 

2 
 Number of new volunteers trained   41 
 25 
 16 

3 
 Number of media events conducted  345 
 229 
 116 

4 
 Number of community education events conducted  67 
 28 
 39 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  33  
18  1
 5  

6 
 Number of group sessions for beneficiaries led by volunteers  201 
 108 
 93 

7 
 Number of beneficiaries who attended group sessions led by volunteers  7,841  3,695  4,146 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  7,407  3,898  3,509 

7 + 8 
 Total number of beneficiaries educated  15,248  7,593  7,655 

9 
 Estimated number of people reached by media events  5,874,369  3,874,369  2,000,000 

10 
 Estimated number of people reached by community education events  7,324  2,144  5,180 

11 
 Number of complaints received attributable to the project  29 
 0  29 

12 
 Number of complaints referred for followup  1 
 0  1

13 
 Number of complaints that resulted in some action  1 
 0  1

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $253  $0  $253 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $253  $0  $253 

14 + 15 
 Total savings attributable to the project  $253  $0  $253 
48 
 A P P E N D I X   ~   D

Louisiana  Vernon Parish Council on Aging, Inc., Leesville 
In operation since:  July 2000
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  5 
 2
 3

2 
 Number of new volunteers trained   114 
 39 
 75 

3 
 Number of media events conducted  40 
 19 
 21 

4 
 Number of community education events conducted  31 
 12 
 19 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  16  
9
 7

6 
 Number of group sessions for beneficiaries led by volunteers  19 
 13 
 6 

7 
 Number of beneficiaries who attended group sessions led by volunteers  200 
 131 
 69 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  152 
 79 
 73 

7 + 8 
 Total number of beneficiaries educated  352 
 210 
 142 

9 
 Estimated number of people reached by media events  165,000  65,000  100,000 

10 
 Estimated number of people reached by community education events  350 
 181 
 169 

11 
 Number of complaints received attributable to the project  12 
 7
 5

12 
 Number of complaints referred for followup  3 
 1
 2

13 
 Number of complaints that resulted in some action  2 
 1
 1

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
49 
 A P P E N D I X   ~   D

Maine  Maine Department of Human Services' Bureau of Elder and Adult Services, Augusta 
In operation since:  July 1999  Total for 2006
 Jan.  June  July  Dec. 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  53 
 29 
 24 

2 
 Number of new volunteers trained   68 
 44 
 24 

3 
 Number of media events conducted  265 
 83 
 182 

4 
 Number of community education events conducted  123 
 80 
 43 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  22  
13  
 9  

6 
 Number of group sessions for beneficiaries led by volunteers  57 
 32 
 25 

7 
 Number of beneficiaries who attended group sessions led by volunteers  2,717  1,800  917 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  4,342  3,234  1,108 

7 + 8 
 Total number of beneficiaries educated  7,059  5,034  2,025 

9 
 Estimated number of people reached by media events  1,226,875  337,480  889,395 

10 
 Estimated number of people reached by community education events  6,348  3,303  3,045 

11 
 Number of complaints received attributable to the project  12 
 8
 4

12 
 Number of complaints referred for followup  1 
 1
 0

13 
 Number of complaints that resulted in some action  1 
 1
 0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
50 
 A P P E N D I X   ~   D

Maryland  Maryland Department of Aging, Baltimore 
In operation since:  July 1997  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  85  28  57 
2  Number of new volunteers trained   591  561  30 
3  Number of media events conducted  199  93  106 
4  Number of community education events conducted  89  32  57 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  1  0  1 
6  Number of group sessions for beneficiaries led by volunteers  391  172  219 
7  Number of beneficiaries who attended group sessions led by volunteers  11,214  6,201  5,013 
8  Number of one-on-one sessions held between beneficiaries and volunteers  6,910  4,076  2,834 
7 + 8  Total number of beneficiaries educated  18,124  10,277  7,847 
9  Estimated number of people reached by media events  620,100  184,150  435,950 
10  Estimated number of people reached by community education events  34,040  9,760  24,280 
11  Number of complaints received attributable to the project  732  548  184 
12  Number of complaints referred for followup  11  2  9 
13  Number of complaints that resulted in some action  1  0  1 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
51 
 A P P E N D I X   ~   D

Massachusetts  Elder Services of Merrimack, Lawrence 
In operation since:  July 1999  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  10  5  5 
2  Number of new volunteers trained   135  75  60 
3  Number of media events conducted  320  170  150 
4  Number of community education events conducted  343  323  20 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  135  75  60 
6  Number of group sessions for beneficiaries led by volunteers  444  245  199 
7  Number of beneficiaries who attended group sessions led by volunteers  9,545  2,000  7,545 
8  Number of one-on-one sessions held between beneficiaries and volunteers  48,747  27,780  20,967 
7 + 8  Total number of beneficiaries educated  58,292  29,780  28,512 
9  Estimated number of people reached by media events  3,072,042  500,000  2,572,042 
10  Estimated number of people reached by community education events  26,635  13,000  13,635 
11  Number of complaints received attributable to the project  617  80  537 
12  Number of complaints referred for followup  0  0  0 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
52  A P P E N D I X   ~   D

Michigan  Area Agencies on Aging Association of Michigan, Lansing 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  22 
 2
 20 

2 
 Number of new volunteers trained   79 
 22 
 57 

3 
 Number of media events conducted  7 
 2
 5

4 
 Number of community education events conducted  85 
 20 
 65 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  9  
9
 0

6 
 Number of group sessions for beneficiaries led by volunteers  29 
 11 
 18 

7 
 Number of beneficiaries who attended group sessions led by volunteers  3,748  165 
 3,583 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  292 
 252 
 40 

7 + 8 
 Total number of beneficiaries educated  4,040  417 
 3,623 

9 
 Estimated number of people reached by media events  316,459  220,000  96,459 

10 
 Estimated number of people reached by community education events  13,916  4,100  9,816 

11 
 Number of complaints received attributable to the project  42 
 2
 40 

12 
 Number of complaints referred for followup  7 
 1
 6

13 
 Number of complaints that resulted in some action  33 
 1
 32 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $379  $379  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $379  $379  $0 

14 + 15 
 Total savings attributable to the project  $379  $379  $0 
53 
 A P P E N D I X   ~   D

Michigan  Monroe County Opportunity Program, Inc., Monroe 
In operation since:  July 2005 closed June 2006  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  31  31  NA 
2  Number of new volunteers trained   63  63  NA 
3  Number of media events conducted  2  2  NA 
4  Number of community education events conducted  58  58  NA 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  0  0  NA 
6  Number of group sessions for beneficiaries led by volunteers  17  17  NA 
7  Number of beneficiaries who attended group sessions led by volunteers  1,677  1,677  NA 
8  Number of one-on-one sessions held between beneficiaries and volunteers  9  9  NA 
7 + 8  Total number of beneficiaries educated  285  285  NA 
9  Estimated number of people reached by media events  23,273  23,273  NA 
10  Estimated number of people reached by community education events  0  0  NA 
11  Number of complaints received attributable to the project  0  0  NA 
12  Number of complaints referred for followup  0  0  NA 
13  Number of complaints that resulted in some action  0  0  NA 
14  Medicare funds recovered attributable to the project  $0  $0  NA 
15A  Medicaid funds recovered attributable to the project  $0  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  $0  NA 
15C  Other savings attributable to the project  $0  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  NA 
14 + 15  Total savings attributable to the project  $0  $0  NA 
54 
 A P P E N D I X   ~   D

Minnesota  Minnesota Board on Aging, Saint Paul 
In operation since:  July 1997
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  30 
 9
 21 

2 
 Number of new volunteers trained   273 
 91 
 182 

3 
 Number of media events conducted  6 
 3
 3

4 
 Number of community education events conducted  59 
 11 
 48 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  70  
63  
 7  

6 
 Number of group sessions for beneficiaries led by volunteers  41 
 11 
 30 

7 
 Number of beneficiaries who attended group sessions led by volunteers  1,260  81 
 1,179 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  131 
 55 
 76 

7 + 8 
 Total number of beneficiaries educated  1,391  136 
 1,255 

9 
 Estimated number of people reached by media events  2,892  52 
 2,840 

10 
 Estimated number of people reached by community education events  1,933  201 
 1,732 

11 
 Number of complaints received attributable to the project  2,414  1,367  1,047 

12 
 Number of complaints referred for followup  2,339  1,355  984 

13 
 Number of complaints that resulted in some action  1,441  627 
 814 

14 
 Medicare funds recovered attributable to the project  $211  $211  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $298,984  $115,767  $183,217 
15C  Other savings attributable to the project  $172  $0  $172 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $299,156  $115,767  $183,389 

14 + 15 
 Total savings attributable to the project  $299,367  $115,978  $183,389 
55 
 A P P E N D I X   ~   D

Mississippi  Mississippi Department of Human Services, Jackson 
In operation since:  July 2000
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  9 
 7
 2

2 
 Number of new volunteers trained   37 
 34 
 3 

3 
 Number of media events conducted  723 
 711 
 12 

4 
 Number of community education events conducted  87 
 47 
 40 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  11  
8
 3

6 
 Number of group sessions for beneficiaries led by volunteers  113 
 79 
 34 

7 
 Number of beneficiaries who attended group sessions led by volunteers  957 
 357 
 600 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  8,220  842 
 7,378 

7 + 8 
 Total number of beneficiaries educated  9,177  1,199  7,978 

9 
 Estimated number of people reached by media events  390,435  353,139  37,296 

10 
 Estimated number of people reached by community education events  46,440  42,524  3,916 

11 
 Number of complaints received attributable to the project  915 
 381 
 534 

12 
 Number of complaints referred for followup  73 
 44 
 29 

13 
 Number of complaints that resulted in some action  353 
 50 
 303 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
56 
 A P P E N D I X   ~   D

Missouri  District III Area Agency on Aging, Warrensburg 
In operation since:  July 1997  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  5  3  2 
2  Number of new volunteers trained   33  24  9 
3  Number of media events conducted  16  12  4 
4  Number of community education events conducted  70  28  42 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  23  14  9 
6  Number of group sessions for beneficiaries led by volunteers  51  36  15 
7  Number of beneficiaries who attended group sessions led by volunteers  3,427  3,038  389 
8  Number of one-on-one sessions held between beneficiaries and volunteers  637  407  230 
7 + 8  Total number of beneficiaries educated  4,064  3,445  619 
9  Estimated number of people reached by media events  197,162  150,000  47,162 
10  Estimated number of people reached by community education events  7,240  2,500  4,740 
11  Number of complaints received attributable to the project  35  17  18 
12  Number of complaints referred for followup  35  17  18 
13  Number of complaints that resulted in some action  2  0  2 
14  Medicare funds recovered attributable to the project  $519  $0  $519 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $519  $0  $519 
57 
 A P P E N D I X   ~   D

Montana  Missoula Aging Services, Missoula 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  13 
 0  13 

2 
 Number of new volunteers trained   36 
 0  36 

3 
 Number of media events conducted  283 
 134 
 149 

4 
 Number of community education events conducted  136 
 91 
 45 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  16  
7
 9

6 
 Number of group sessions for beneficiaries led by volunteers  66 
 47 
 19 

7 
 Number of beneficiaries who attended group sessions led by volunteers  1,141  882 
 259 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  2,339  1,864  475 

7 + 8 
 Total number of beneficiaries educated  3,480  2,746  734 

9 
 Estimated number of people reached by media events  1,422,422  815,333  607,089 

10 
 Estimated number of people reached by community education events  5,347  3,918  1,429 

11 
 Number of complaints received attributable to the project  134 
 90 
 44 

12 
 Number of complaints referred for followup  88 
 66 
 22 

13 
 Number of complaints that resulted in some action  33 
 14 
 19 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $4,768  $2,500  $2,268 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $4,768  $2,500  $2,268 

14 + 15 
 Total savings attributable to the project  $4,768  $2,500  $2,268 
58 
 A P P E N D I X   ~   D

Nebraska  Nebraska Department of Health and Human Services, Lincoln 
In operation since:  July 2000  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  12  2  10 
2  Number of new volunteers trained   75  12  63 
3  Number of media events conducted  81  26  55 
4  Number of community education events conducted  376  216  160 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  33  16  17 
6  Number of group sessions for beneficiaries led by volunteers  279  233  46 
7  Number of beneficiaries who attended group sessions led by volunteers  6,175  5,344  831 
8  Number of one-on-one sessions held between beneficiaries and volunteers  1,861  1,778  83 
7 + 8  Total number of beneficiaries educated  8,036  7,122  914 
9  Estimated number of people reached by media events  14,200,366  3,373,900  10,826,466 
10  Estimated number of people reached by community education events  331,860  316,167  15,693 
11  Number of complaints received attributable to the project  269  126  143 
12  Number of complaints referred for followup  159  46  113 
13  Number of complaints that resulted in some action  120  17  103 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $1,562  $1,562  $0 
15B  Savings to beneficiaries attributable to the project  $28,828  $0  $28,828 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $30,390  $1,562  $28,828 
14 + 15  Total savings attributable to the project  $30,390  $1,562  $28,828 
59 
 A P P E N D I X   ~   D

Nevada  Nevada Division of Aging Services, Las Vegas 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  0  0  0

2 
 Number of new volunteers trained   0  0  0

3 
 Number of media events conducted  19 
 15 
 4 

4 
 Number of community education events conducted  63 
 35 
 28 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  0  0  0

6 
 Number of group sessions for beneficiaries led by volunteers  5 
 2
 3

7 
 Number of beneficiaries who attended group sessions led by volunteers  357 
 117 
 240 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  136 
 58 
 78 

7 + 8 
 Total number of beneficiaries educated  493 
 175 
 318 

9 
 Estimated number of people reached by media events  10,500  4,500  6,000 

10 
 Estimated number of people reached by community education events  8,870  3,870  5,000 

11 
 Number of complaints received attributable to the project  65 
 45 
 20 

12 
 Number of complaints referred for followup  7 
 4
 3

13 
 Number of complaints that resulted in some action  0  0  0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $293  $293  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $293  $293  $0 

14 + 15 
 Total savings attributable to the project  $293  $293  $0 
60 
 A P P E N D I X   ~   D

New Hampshire  New Hampshire Division of Elderly and Adult Services, Concord 
In operation since:  July 1997  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  4  3  1 
2  Number of new volunteers trained   62  56  6 
3  Number of media events conducted  45  36  9 
4  Number of community education events conducted  31  13  18 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  76  43  33 
6  Number of group sessions for beneficiaries led by volunteers  32  20  12 
7  Number of beneficiaries who attended group sessions led by volunteers  1,789  1,240  549 
8  Number of one-on-one sessions held between beneficiaries and volunteers  3,908  2,261  1,647 
7 + 8  Total number of beneficiaries educated  5,697  3,501  2,196 
9  Estimated number of people reached by media events  580,330  476,000  104,330 
10  Estimated number of people reached by community education events  4,456  4,290  166 
11  Number of complaints received attributable to the project  208  144  64 
12  Number of complaints referred for followup  0  0  0 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
61 
 A P P E N D I X   ~   D

New Jersey  Jewish Family & Vocational Services of Middlesex County, Inc., Edison 
In operation since:  July 2001  Total for 2006
 Jan.  June  July  Dec. 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  4 
 3
 1

2 
 Number of new volunteers trained   26 
 20 
 6 

3 
 Number of media events conducted  40 
 18 
 22 

4 
 Number of community education events conducted  118 
 58 
 60 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  10  
6
 4

6 
 Number of group sessions for beneficiaries led by volunteers  15 
 10 
 5 

7 
 Number of beneficiaries who attended group sessions led by volunteers  602 
 295 
 307 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  58 
 33 
 25 

7 + 8 
 Total number of beneficiaries educated  660 
 328 
 332 

9 
 Estimated number of people reached by media events  3,606,598  2,452,298  1,154,300 

10 
 Estimated number of people reached by community education events  26,068  1,823  24,245 

11 
 Number of complaints received attributable to the project  26 
 16 
 10 

12 
 Number of complaints referred for followup  20 
 14 
 6 

13 
 Number of complaints that resulted in some action  3 
 2
 1

14 
 Medicare funds recovered attributable to the project  $14,717  $14,601  $116 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $14,717  $14,601  $116 
62 
 A P P E N D I X   ~   D

New Jersey  Diabeticos Hispanos/PERFIL Latino TV Inc., Millville 
In operation since:  July 2005 closed June 2006  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  6  6  NA 
2  Number of new volunteers trained   4  4  NA
3  Number of media events conducted  10  10  NA
4  Number of community education events conducted  18  18  NA
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate  NA 
5  beneficiaries  3  3 
6  Number of group sessions for beneficiaries led by volunteers  12  12  NA 
7  Number of beneficiaries who attended group sessions led by volunteers  64  64  NA
8  Number of one-on-one sessions held between beneficiaries and volunteers  8  8  NA
7 + 8  Total number of beneficiaries educated  72  72  NA
9  Estimated number of people reached by media events  125,000  125,000  NA
10  Estimated number of people reached by community education events  341  341  NA
11  Number of complaints received attributable to the project  0  0  NA
12  Number of complaints referred for followup  0  0  NA
13  Number of complaints that resulted in some action  0  0  NA
14  Medicare funds recovered attributable to the project  $0  $0  NA
15A  Medicaid funds recovered attributable to the project  $0  $0  NA
15B  Savings to beneficiaries attributable to the project  $0  $0  NA
15C  Other savings attributable to the project  $0  $0  NA
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  NA
14 + 15  Total savings attributable to the project  $0  $0  NA
63  A P P E N D I X   ~   D

New Mexico  New Mexico Aging and Long Term Services Dept., Albuquerque 
In operation since:  July 1999  Total for 2006
 Jan. - June  July  Dec. 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  72 
 30 
 42 

2 
 Number of new volunteers trained   96 
 86 
 10 

3 
 Number of media events conducted  29 
 15 
 14 

4 
 Number of community education events conducted  200 
 51 
 149 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  96  
86  1
 0  

6 
 Number of group sessions for beneficiaries led by volunteers  165 
 25 
 140 

7 
 Number of beneficiaries who attended group sessions led by volunteers  7,629  1,131  6,498 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  25,897  9,348  16,549 

7 + 8 
 Total number of beneficiaries educated  33,526  10,479  23,047 

9 
 Estimated number of people reached by media events  300,385  234,000  66,385 

10 
 Estimated number of people reached by community education events  9,069  2,262  6,807 

11 
 Number of complaints received attributable to the project  2,199  1,373  826 

12 
 Number of complaints referred for followup  98 
 52 
 46 

13 
 Number of complaints that resulted in some action  25 
 17 
 8 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $115,406  $79,344  $36,062 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $115,406  $79,344  $36,062 

14 + 15 
 Total savings attributable to the project  $115,406  $79,344  $36,062 
64 
 A P P E N D I X   ~   D

New York  New York State Office for the Aging, Albany 
In operation since:  July 1997  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  112  67  45 
2  Number of new volunteers trained   2,996  1,592  1,404 
3  Number of media events conducted  13  10  3 
4  Number of community education events conducted  96  66  30 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  54  20  34 
6  Number of group sessions for beneficiaries led by volunteers  118  89  29 
7  Number of beneficiaries who attended group sessions led by volunteers  3,335  2,769  566 
8  Number of one-on-one sessions held between beneficiaries and volunteers  1,590  945  645 
7 + 8  Total number of beneficiaries educated  4,925  3,714  1,211 
9  Estimated number of people reached by media events  1,070,100  950,100  120,000 
10  Estimated number of people reached by community education events  10,754  5,646  5,108 
11  Number of complaints received attributable to the project  358  277  81 
12  Number of complaints referred for followup  185  166  19 
13  Number of complaints that resulted in some action  144  54  90 
14  Medicare funds recovered attributable to the project  $45,033  $30,187  $14,846 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $1,279  $1,279  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $1,279  $1,279  $0 
14 + 15  Total savings attributable to the project  $46,312  $31,466  $14,846 
65 
 A P P E N D I X   ~   D

North Carolina  Department of Insurance, Raleigh 
In operation since:  July 2003
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  10 
 5
 5

2 
 Number of new volunteers trained   72 
 17 
 55 

3 
 Number of media events conducted  27 
 7
 20 

4 
 Number of community education events conducted  176 
 133 
 43 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  11  
7
 4

6 
 Number of group sessions for beneficiaries led by volunteers  132 
 111 
 21 

7 
 Number of beneficiaries who attended group sessions led by volunteers  939 
 524 
 415 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  1,079  651 
 428 

7 + 8 
 Total number of beneficiaries educated  2,018  1,175  843 

9 
 Estimated number of people reached by media events  7,286,390  1,746,104  5,540,286 

10 
 Estimated number of people reached by community education events  48,267  39,092  9,175 

11 
 Number of complaints received attributable to the project  110 
 56 
 54 

12 
 Number of complaints referred for followup  21 
 4
 17 

13 
 Number of complaints that resulted in some action  14 
 2
 12 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $459  $459  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $459  $459  $0 

14 + 15 
 Total savings attributable to the project  $459  $459  $0 
66 
 A P P E N D I X   ~   D

North Dakota  Minot State University, Minot* 
In operation since:  July 2003  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  2  2  0 
2  Number of new volunteers trained   55  55  0 
3  Number of media events conducted  20  19  1 
4  Number of community education events conducted  10  8  2 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  6  6  0 
7  Number of beneficiaries who attended group sessions led by volunteers  100  100  0 
8  Number of one-on-one sessions held between beneficiaries and volunteers  90  90  0 
7 + 8  Total number of beneficiaries educated  190  190  0 
9  Estimated number of people reached by media events  98,570  98,545  25 
10  Estimated number of people reached by community education events  4,434  3,734  700 
11  Number of complaints received attributable to the project  1  1  0 
12  Number of complaints referred for followup  1  1  0 
13  Number of complaints that resulted in some action  1  1  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $29  $29  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $29  $29  $0 
14 + 15  Total savings attributable to the project  $29  $29  $0 
*Minot State University replaced Legal Assistance of North Dakota, Inc. as the Senior Medicare Patrol Project in 2006 
67  A P P E N D I X   ~   D

Ohio  Pro Seniors, Inc., Cincinnati 
In operation since:  July 2002
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  2 
 1
 1

2 
 Number of new volunteers trained   10 
 7
 3

3 
 Number of media events conducted  261 
 190 
 71 

4 
 Number of community education events conducted  24 
 19 
 5 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  1  
0  1

6 
 Number of group sessions for beneficiaries led by volunteers  37 
 29 
 8 

7 
 Number of beneficiaries who attended group sessions led by volunteers  1,511  1,096  415 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  17 
 16 
 1 

7 + 8 
 Total number of beneficiaries educated  1,528  1,112  416 

9 
 Estimated number of people reached by media events  1,406,838  829,531  577,307 

10 
 Estimated number of people reached by community education events  1,014  834 
 180 

11 
 Number of complaints received attributable to the project  21 
 18 
 3 

12 
 Number of complaints referred for followup  16 
 13 
 3 

13 
 Number of complaints that resulted in some action  0  0  0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
68 
 A P P E N D I X   ~   D

Oklahoma  State of Oklahoma Insurance Department, Oklahoma City 
In operation since:  July 1999  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  5  0  5 
2  Number of new volunteers trained   55  0  55 
3  Number of media events conducted  4  2  2 
4  Number of community education events conducted  30  13  17 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  6  3  3 
6  Number of group sessions for beneficiaries led by volunteers  20  13  7 
7  Number of beneficiaries who attended group sessions led by volunteers  541  254  287 
8  Number of one-on-one sessions held between beneficiaries and volunteers  5  3  2 
7 + 8  Total number of beneficiaries educated  546  257  289 
9  Estimated number of people reached by media events  422,477  6,977  415,500 
10  Estimated number of people reached by community education events  5,849  3,788  2,061 
11  Number of complaints received attributable to the project  13  6  7 
12  Number of complaints referred for followup  2  2  0 
13  Number of complaints that resulted in some action  4  4  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
69 
 A P P E N D I X   ~   D

Oregon  Senior Medicare Patrol Project, Salem 
In operation since:  July 1999  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  67  0  67 
2  Number of new volunteers trained   332  0  332 
3  Number of media events conducted  60  11  49 
4  Number of community education events conducted  111  53  58 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  111  12  99 
6  Number of group sessions for beneficiaries led by volunteers  34  34  0 
7  Number of beneficiaries who attended group sessions led by volunteers  450  450  0 
8  Number of one-on-one sessions held between beneficiaries and volunteers  5,362  0  5,362 
7 + 8  Total number of beneficiaries educated  5,812  450  5,362 
9  Estimated number of people reached by media events  1,231,396  777,325  454,071 
10  Estimated number of people reached by community education events  3,073  891  2,182 
11  Number of complaints received attributable to the project  16  0  16 
12  Number of complaints referred for followup  8  0  8 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
70  A P P E N D I X   ~   D

Oregon  Multnomah County Aging & Disability Services, Portland 
In operation since:  July 2005 closed June 2006  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  79  79  NA 
2  Number of new volunteers trained   582  582  NA
3  Number of media events conducted  11  11  NA
4  Number of community education events conducted  244  244  NA
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate  NA 
5  beneficiaries  434  434 
6  Number of group sessions for beneficiaries led by volunteers  0  0  NA 
7  Number of beneficiaries who attended group sessions led by volunteers  0  0  NA
8  Number of one-on-one sessions held between beneficiaries and volunteers  12,916  12,916  NA
7 + 8  Total number of beneficiaries educated  12,916  12,916  NA
9  Estimated number of people reached by media events  185,000  185,000  NA
10  Estimated number of people reached by community education events  9,253  9,253  NA
11  Number of complaints received attributable to the project  13  13  NA
12  Number of complaints referred for followup  12  12  NA
13  Number of complaints that resulted in some action  6  6  NA
14  Medicare funds recovered attributable to the project  $0  $0  NA
15A  Medicaid funds recovered attributable to the project  $0  $0  NA
15B  Savings to beneficiaries attributable to the project  $0  $0  NA
15C  Other savings attributable to the project  $0  $0  NA
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  NA
14 + 15  Total savings attributable to the project  $0  $0  NA
71  A P P E N D I X   ~   D

Pennsylvania  Center for Advocacy for the Rights and Interests of the Elderly, Philadelphia 
In operation since:  July 1997  Total for 2006
 Jan.  June  July  Dec. 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  6 
 3
 3

2 
 Number of new volunteers trained   6 
 4
 2

3 
 Number of media events conducted  10 
 5
 5

4 
 Number of community education events conducted  54 
 14 
 40 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  4  
2
 2

6 
 Number of group sessions for beneficiaries led by volunteers  139 
 77 
 62 

7 
 Number of beneficiaries who attended group sessions led by volunteers  12,481  10,903  1,578 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  1,105  992 
 113 

7 + 8 
 Total number of beneficiaries educated  13,586  11,895  1,691 

9 
 Estimated number of people reached by media events  571,500  510,000  61,500 

10 
 Estimated number of people reached by community education events  14,043  1,473  12,570 

11 
 Number of complaints received attributable to the project  203 
 83 
 120 

12 
 Number of complaints referred for followup  0  0  0

13 
 Number of complaints that resulted in some action  0  0  0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $8,184  $8,184  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $8,184  $8,184  $0 

14 + 15 
 Total savings attributable to the project  $8,184  $8,184  $0 
72 
 A P P E N D I X   ~   D

Puerto Rico  Office of the Ombudsman for the Elderly, San Juan 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  6 
 0  6

2 
 Number of new volunteers trained   6 
 3
 3

3 
 Number of media events conducted  5 
 3
 2

4 
 Number of community education events conducted  78 
 13 
 65 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  3  
0  3

6 
 Number of group sessions for beneficiaries led by volunteers  54 
 26 
 28 

7 
 Number of beneficiaries who attended group sessions led by volunteers  1,780  927 
 853 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  497 
 371 
 126 

7 + 8 
 Total number of beneficiaries educated  2,277  1,298  979 

9 
 Estimated number of people reached by media events  200,000  150,000  50,000 

10 
 Estimated number of people reached by community education events  2,351  465 
 1,886 

11 
 Number of complaints received attributable to the project  42 
 25 
 17 

12 
 Number of complaints referred for followup  27 
 16 
 11 

13 
 Number of complaints that resulted in some action  10 
 5
 5

14 
 Medicare funds recovered attributable to the project  $3,414  $3,347  $67 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $3,414  $3,347  $67 
73 
 A P P E N D I X   ~   D

Rhode Island  Dept. of Elderly Affairs, Cranston* 
In operation since:  July 2006
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  9 
 0  9 

2 
 Number of new volunteers trained   46 
 0  46 

3 
 Number of media events conducted  7 
 0  7 

4 
 Number of community education events conducted  92 
 0  92 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  44  
0  44 

6 
 Number of group sessions for beneficiaries led by volunteers  11 
 0  11 

7 
 Number of beneficiaries who attended group sessions led by volunteers  369 
 0  369 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  2,392  0  2,392 

7 + 8 
 Total number of beneficiaries educated  2,761  0  2,761 

9 
 Estimated number of people reached by media events  27,000  0  27,000 

10 
 Estimated number of people reached by community education events  3,680  0  3,680 

11 
 Number of complaints received attributable to the project  12 
 0  12 

12 
 Number of complaints referred for followup  1 
 0  1 

13 
 Number of complaints that resulted in some action  1 
 0  1 

14 
 Medicare funds recovered attributable to the project  $0  0  $0 
15A  Medicaid funds recovered attributable to the project  $0  0  $0 
15B  Savings to beneficiaries attributable to the project  $431  0  $431 
15C  Other savings attributable to the project  $0  0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $431  0  $431 

14 + 15 
 Total savings attributable to the project  $431  0  $431 

*Rhode Island Dept. of Elderly Affairs replaced Rhode Island Aging 2000, Inc., as the Senior Medicare Patrol Project in 2006 

74 
 A P P E N D I X   ~   D

South Carolina  Lt. Governors Office on Aging, Columbia 
In operation since:  July 2000
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  14 
 12 
 2 

2 
 Number of new volunteers trained   79 
 73 
 6 

3 
 Number of media events conducted  93 
 44 
 49 

4 
 Number of community education events conducted  124 
 95 
 29 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  20  
19  
 1  

6 
 Number of group sessions for beneficiaries led by volunteers  190 
 134 
 56 

7 
 Number of beneficiaries who attended group sessions led by volunteers  4,068  2,579  1,489 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  5,262  4,479  783 

7 + 8 
 Total number of beneficiaries educated  9,330  7,058  2,272 

9 
 Estimated number of people reached by media events  2,934,730  2,656,180  278,550 

10 
 Estimated number of people reached by community education events  26,034  21,679  4,355 

11 
 Number of complaints received attributable to the project  16 
 12 
 4 

12 
 Number of complaints referred for followup  16 
 12 
 4 

13 
 Number of complaints that resulted in some action  2 
 2
 0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
75 
 A P P E N D I X   ~   D

South Dakota  East River Legal Services Corporation, Sioux Falls 
In operation since:  July 2000
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  4 
 1
 3

2 
 Number of new volunteers trained   34 
 9
 25 

3 
 Number of media events conducted  52 
 26 
 26 

4 
 Number of community education events conducted  71 
 39 
 32 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  31  
24  
 7  

6 
 Number of group sessions for beneficiaries led by volunteers  100 
 89 
 11 

7 
 Number of beneficiaries who attended group sessions led by volunteers  3,299  2,977  322 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  3,577  3,016  561 

7 + 8 
 Total number of beneficiaries educated  6,876  5,993  883 

9 
 Estimated number of people reached by media events  1,660,700  741,950  918,750 

10 
 Estimated number of people reached by community education events  2,185  1,071  1,114 

11 
 Number of complaints received attributable to the project  2 
 2
 0

12 
 Number of complaints referred for followup  2 
 2
 0

13 
 Number of complaints that resulted in some action  0  0  0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
76 
 A P P E N D I X   ~   D

Tennessee  Upper Cumberland Development District/AAA, Cookeville 
In operation since:  July 2001  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  36  21  15 
2  Number of new volunteers trained   221  99  122 
3  Number of media events conducted  209  153  56 
4  Number of community education events conducted  340  170  170 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  82  9  73 
6  Number of group sessions for beneficiaries led by volunteers  101  20  81 
7  Number of beneficiaries who attended group sessions led by volunteers  2,900  335  2,565 
8  Number of one-on-one sessions held between beneficiaries and volunteers  9,065  6,015  3,050 
7 + 8  Total number of beneficiaries educated  11,965  6,350  5,615 
9  Estimated number of people reached by media events  3,115,986  2,272,876  843,110 
10  Estimated number of people reached by community education events  21,162  7,286  13,876 
11  Number of complaints received attributable to the project  114  77  37 
12  Number of complaints referred for followup  25  9  16 
13  Number of complaints that resulted in some action  6  3  3 
14  Medicare funds recovered attributable to the project  $164  $164  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $24,139  $1,018  $23,121 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $24,139  $1,018  $23,121 
14 + 15  Total savings attributable to the project  $24,303  $1,182  $23,121 
77 
 A P P E N D I X   ~   D

Texas  Better Business Bureau Education Foundation, Houston 
In operation since:  July 2002
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  5 
 5
 0

2 
 Number of new volunteers trained   12 
 12 
 0 

3 
 Number of media events conducted  12 
 10 
 2 

4 
 Number of community education events conducted  138 
 80 
 58 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  10  
10  
 0  

6 
 Number of group sessions for beneficiaries led by volunteers  7 
 4
 3

7 
 Number of beneficiaries who attended group sessions led by volunteers  265 
 135 
 130 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  20 
 10 
 10 

7 + 8 
 Total number of beneficiaries educated  285 
 145 
 140 

9 
 Estimated number of people reached by media events  2,450,000  1,750,000  700,000 

10 
 Estimated number of people reached by community education events  10,129  6,113  4,016 

11 
 Number of complaints received attributable to the project  6 
 1
 5

12 
 Number of complaints referred for followup  6 
 1
 5

13 
 Number of complaints that resulted in some action  2 
 1
 1

14 
 Medicare funds recovered attributable to the project  $262  $262  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $262  $262  $0 
78 
 A P P E N D I X   ~   D

Texas  The National Hispanic Council on Aging, Washington, DC 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  86 
 48 
 38 

2 
 Number of new volunteers trained   277 
 131 
 146 

3 
 Number of media events conducted  59 
 49 
 10 

4 
 Number of community education events conducted  176 
 19 
 157 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  4  
0  4

6 
 Number of group sessions for beneficiaries led by volunteers  191 
 146 
 45 

7 
 Number of beneficiaries who attended group sessions led by volunteers  7,924  3,735  4,189 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  1,821  826 
 995 

7 + 8 
 Total number of beneficiaries educated  9,745  4,561  5,184 

9 
 Estimated number of people reached by media events  3,374,889  2,985,000  389,889 

10 
 Estimated number of people reached by community education events  7,518  1,872  5,646 

11 
 Number of complaints received attributable to the project  471 
 30 
 441 

12 
 Number of complaints referred for followup  106 
 24 
 82 

13 
 Number of complaints that resulted in some action  0  0  0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
79 
 A P P E N D I X   ~   D

Texas  Latino Education Project, Inc., Corpus Christi 
In operation since:  July 2005 closed June 2006  Total for 2006
 Jan.  June  July  Dec. 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  2 
 2
 NA 
2 
 Number of new volunteers trained   5 
 5
 NA
3 
 Number of media events conducted  12 
 12 
 NA

4 
 Number of community education events conducted  2 
 2
 NA

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  4  
4
 NA 
6 
 Number of group sessions for beneficiaries led by volunteers  31 
 31 
 NA 
7 
 Number of beneficiaries who attended group sessions led by volunteers  1,056  1,056  NA

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  9 
 9
 NA
7 + 8 
 Total number of beneficiaries educated  1,065  1,065  NA

9 
 Estimated number of people reached by media events  17,700  17,700  NA
10 
 Estimated number of people reached by community education events  403 
 403 
 NA
11 
 Number of complaints received attributable to the project  7 
 7
 NA

12 
 Number of complaints referred for followup  7 
 7
 NA

13 
 Number of complaints that resulted in some action  7 
 7
 NA

14 
 Medicare funds recovered attributable to the project  $0  $0  NA

15A  Medicaid funds recovered attributable to the project  $0  $0  NA
15B  Savings to beneficiaries attributable to the project  $0  $0  NA
15C  Other savings attributable to the project  $0  $0  NA
TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  NA
14 + 15 
 Total savings attributable to the project  $0  $0  NA
80 
 A P P E N D I X   ~   D

Utah  Utah Legal Services, Salt Lake City 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  42 
 17 
 25 

2 
 Number of new volunteers trained   56 
 29 
 27 

3 
 Number of media events conducted  557 
 516 
 41 

4 
 Number of community education events conducted  1,045  93 
 952 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  56  
11  4
 5  

6 
 Number of group sessions for beneficiaries led by volunteers  181 
 64 
 117 

7 
 Number of beneficiaries who attended group sessions led by volunteers  4,650  2,944  1,706 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  12,764  10,634  2,130 

7 + 8 
 Total number of beneficiaries educated  17,414  13,578  3,836 

9 
 Estimated number of people reached by media events  536,228  16,402  519,826 

10 
 Estimated number of people reached by community education events  6,765  4,099  2,666 

11 
 Number of complaints received attributable to the project  404 
 258 
 146 

12 
 Number of complaints referred for followup  196 
 110 
 86 

13 
 Number of complaints that resulted in some action  81 
 40 
 41 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $12,244  $0  $12,244 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $12,244  $0  $12,244 

14 + 15 
 Total savings attributable to the project  $12,244  $0  $12,244 
81 
 A P P E N D I X   ~   D

Vermont  Community of Vermont Elders, Montpelier 
In operation since:  July 2003
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  0  0  0

2 
 Number of new volunteers trained   0  0  0

3 
 Number of media events conducted  1,155  1,141  14 

4 
 Number of community education events conducted  43 
 32 
 11 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  0  0  0

6 
 Number of group sessions for beneficiaries led by volunteers  3 
 2
 1

7 
 Number of beneficiaries who attended group sessions led by volunteers  85 
 15 
 70 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  0  0  0

7 + 8 
 Total number of beneficiaries educated  85 
 15 
 70 

9 
 Estimated number of people reached by media events  288,812  34,054  254,758 

10 
 Estimated number of people reached by community education events  1,180  733 
 447 

11 
 Number of complaints received attributable to the project  77 
 60 
 17 

12 
 Number of complaints referred for followup  4 
 4
 0

13 
 Number of complaints that resulted in some action  0  0  0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $1,212  $0  $1,212 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $1,212  $0  $1,212 

14 + 15 
 Total savings attributable to the project  $1,212  $0  $1,212 
82 
 A P P E N D I X   ~   D

Virginia  Virginia Association of Area Agencies on Aging, Richmond 
In operation since:  July 1999 
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  3 
 3
 0

2 
 Number of new volunteers trained   26 
 4
 22 

3 
 Number of media events conducted  28 
 14 
 14 

4 
 Number of community education events conducted  444 
 248 
 196 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  10  
0  10  

6 
 Number of group sessions for beneficiaries led by volunteers  175 
 162 
 13 

7 
 Number of beneficiaries who attended group sessions led by volunteers  6,039  5,810  229 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  133 
 0  133 

7 + 8 
 Total number of beneficiaries educated  6,172  5,810  362 

9 
 Estimated number of people reached by media events  394,548  274,548  120,000 

10 
 Estimated number of people reached by community education events  38,686  18,054  20,632 

11 
 Number of complaints received attributable to the project  61 
 18 
 43 

12 
 Number of complaints referred for followup  11 
 5
 6

13 
 Number of complaints that resulted in some action  5 
 5
 0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
83 
 A P P E N D I X   ~   D  
Virginia  Boat People S.O.S, Inc., Falls Church 
In operation since:  July 2005 closed June 2006  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  8  8  NA 
2  Number of new volunteers trained   15  15  NA 
3  Number of media events conducted  1  1  NA 
4  Number of community education events conducted  5  5  NA 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate  NA 
5  beneficiaries  5  5 
6  Number of group sessions for beneficiaries led by volunteers  1  1  NA 
7  Number of beneficiaries who attended group sessions led by volunteers  18  18  NA 
8  Number of one-on-one sessions held between beneficiaries and volunteers  105  105  NA 
7 + 8  Total number of beneficiaries educated  123  123  NA 
9  Estimated number of people reached by media events  900  900  NA 
10  Estimated number of people reached by community education events  205  205  NA 
11  Number of complaints received attributable to the project  0  0  NA 
12  Number of complaints referred for followup  0  0  NA 
13  Number of complaints that resulted in some action  0  0  NA 
14  Medicare funds recovered attributable to the project  $0  $0  NA 
15A  Medicaid funds recovered attributable to the project  $0  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  $0  NA 
15C  Other savings attributable to the project  $0  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  NA 
14 + 15  Total savings attributable to the project  $0  $0  NA 
84  A P P E N D I X   ~   D

Virgin Islands  Dept. of Human Services, Senior Citizens Affairs, Christiansted, St. Croix 
In operation since:  July 2005  Total for 2006
 Jan.  June  July  Dec. 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  3 
 2
 1

2 
 Number of new volunteers trained   22 
 18 
 4 

3 
 Number of media events conducted  410 
 402 
 8 

4 
 Number of community education events conducted  8 
 5
 3

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  11  
9
 2

6 
 Number of group sessions for beneficiaries led by volunteers  54 
 39 
 15 

7 
 Number of beneficiaries who attended group sessions led by volunteers  287 
 157 
 130 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  22 
 12 
 10 

7 + 8 
 Total number of beneficiaries educated  309 
 169 
 140 

9 
 Estimated number of people reached by media events  12,400  8,400  4,000 

10 
 Estimated number of people reached by community education events  800 
 300 
 500 

11 
 Number of complaints received attributable to the project  0  0  0

12 
 Number of complaints referred for followup  0  0  0

13 
 Number of complaints that resulted in some action  0  0  0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
85 
 A P P E N D I X   ~   D

Washington  Office of the Insurance Counselor, Olympia 
In operation since:  July 1999
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  54 
 4
 50 

2 
 Number of new volunteers trained   129 
 50 
 79 

3 
 Number of media events conducted  88 
 4
 84 

4 
 Number of community education events conducted  129 
 8
 121 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  97  
50  4
 7  

6 
 Number of group sessions for beneficiaries led by volunteers  55 
 5
 50 

7 
 Number of beneficiaries who attended group sessions led by volunteers  741 
 50 
 691 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  10,415  210 
 10,205 

7 + 8 
 Total number of beneficiaries educated  11,156  260 
 10,896 

9 
 Estimated number of people reached by media events  1,014,994  690,700  324,294 

10 
 Estimated number of people reached by community education events  7,876  400 
 7,476 

11 
 Number of complaints received attributable to the project  508 
 296 
 212 

12 
 Number of complaints referred for followup  123 
 89 
 34 

13 
 Number of complaints that resulted in some action  12 
 0  12 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $7,003  $6,179  $824 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $7,003  $6,179  $824 

14 + 15 
 Total savings attributable to the project  $7,003  $6,179  $824 
86 
 A P P E N D I X   ~   D

Washington  Multi-Service Center, Federal Way 
In operation since:  July 2005 closed June 2006  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  186  186  NA 
2  Number of new volunteers trained   81  81  NA 
3  Number of media events conducted  89  89  NA 
4  Number of community education events conducted  536  536  NA 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  68  68  NA 
6  Number of group sessions for beneficiaries led by volunteers  41  41  NA 
7  Number of beneficiaries who attended group sessions led by volunteers  864  864  NA 
8  Number of one-on-one sessions held between beneficiaries and volunteers  10,500  10,500  NA 
7 + 8  Total number of beneficiaries educated  11,364  11,364  NA 
9  Estimated number of people reached by media events  376,317  376,317  NA 
10  Estimated number of people reached by community education events  388,140  388,140  NA 
11  Number of complaints received attributable to the project  348  348  NA 
12  Number of complaints referred for followup  26  26  NA 
13  Number of complaints that resulted in some action  12  12  NA 
14  Medicare funds recovered attributable to the project  $0  $0  NA 
15A  Medicaid funds recovered attributable to the project  $0  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  $0  NA 
15C  Other savings attributable to the project  $0  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  NA 
14 + 15  Total savings attributable to the project  $0  $0  NA 
87  A P P E N D I X   ~   D

West Virginia  AARP Foundation, Charleston 
In operation since:  July 2003
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  6 
 3
 3

2 
 Number of new volunteers trained   8 
 4
 4

3 
 Number of media events conducted  167 
 36 
 131 

4 
 Number of community education events conducted  66 
 31 
 35 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  4  
1
 3

6 
 Number of group sessions for beneficiaries led by volunteers  30 
 12 
 18 

7 
 Number of beneficiaries who attended group sessions led by volunteers  1,613  876 
 737 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  2 
 2
 0

7 + 8 
 Total number of beneficiaries educated  1,615  878 
 737 

9 
 Estimated number of people reached by media events  6,662,941  4,917,394  1,745,547 

10 
 Estimated number of people reached by community education events  23,954  5,399  18,555 

11 
 Number of complaints received attributable to the project  55 
 28 
 27 

12 
 Number of complaints referred for followup  38 
 11 
 27 

13 
 Number of complaints that resulted in some action  11 
 2
 9

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 
88 
 A P P E N D I X   ~   D

Wisconsin  Coalition of Wisconsin Aging Groups, Madison 
In operation since:  July 1997  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  10  6  4 
2  Number of new volunteers trained   79  57  22 
3  Number of media events conducted  1,542  330  1,212 
4  Number of community education events conducted  75  65  10 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  11  6  5 
6  Number of group sessions for beneficiaries led by volunteers  108  36  72 
7  Number of beneficiaries who attended group sessions led by volunteers  5,032  1,018  4,014 
8  Number of one-on-one sessions held between beneficiaries and volunteers  211  14  197 
7 + 8  Total number of beneficiaries educated  5,243  1,032  4,211 
9  Estimated number of people reached by media events  6,437,443  2,430,543  4,006,900 
10  Estimated number of people reached by community education events  7,181  6,672  509 
11  Number of complaints received attributable to the project  22  7  15 
12  Number of complaints referred for followup  5  5  0 
13  Number of complaints that resulted in some action  3  3  0 
14  Medicare funds recovered attributable to the project  $305  $305  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $305  $305  $0 
89 
 A P P E N D I X   ~   D

Wisconsin  Great Lakes Inter-Tribal Council, Lac du Flambeau 
In operation since:  July 1997 closed June 2006  Total for 2006  Jan.  June  July  Dec. 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  2  2  NA 
2  Number of new volunteers trained   42  42  NA
3  Number of media events conducted  10  10  NA
4  Number of community education events conducted  25  25  NA
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate  NA 
5  beneficiaries  0  0 
6  Number of group sessions for beneficiaries led by volunteers  1  1  NA 
7  Number of beneficiaries who attended group sessions led by volunteers  4  4  NA
8  Number of one-on-one sessions held between beneficiaries and volunteers  11  11  NA
7 + 8  Total number of beneficiaries educated  15  15  NA
9  Estimated number of people reached by media events  57,875  57,875  NA
10  Estimated number of people reached by community education events  1,726  1,726  NA
11  Number of complaints received attributable to the project  0  0  NA
12  Number of complaints referred for followup  0  0  NA
13  Number of complaints that resulted in some action  0  0  NA
14  Medicare funds recovered attributable to the project  $0  $0  NA
15A  Medicaid funds recovered attributable to the project  $0  $0  NA
15B  Savings to beneficiaries attributable to the project  $0  $0  NA
15C  Other savings attributable to the project  $0  $0  NA
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  NA
14 + 15  Total savings attributable to the project  $0  $0  NA
90  A P P E N D I X   ~   D

Wyoming  Senior Citizens, Inc., Riverton 
In operation since:  July 2000
 Total for 2006
 Jan.  June 
 July  Dec. 

OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  2 
 0  2

2 
 Number of new volunteers trained   16 
 0  16 

3 
 Number of media events conducted  26 
 14 
 12 

4 
 Number of community education events conducted  36 
 13 
 23 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  4  
0  4

6 
 Number of group sessions for beneficiaries led by volunteers  22 
 10 
 12 

7 
 Number of beneficiaries who attended group sessions led by volunteers  350 
 120 
 230 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  1,729  879 
 850 

7 + 8 
 Total number of beneficiaries educated  2,079  999 
 1,080 

9 
 Estimated number of people reached by media events  300,000  100,000  200,000 

10 
 Estimated number of people reached by community education events  1,591  1,042  549 

11 
 Number of complaints received attributable to the project  50 
 20 
 30 

12 
 Number of complaints referred for followup  1 
 0  1

13 
 Number of complaints that resulted in some action  0  0  0

14 
 Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0 

*Wyoming Senior Citizens, Inc. replaced Wyoming Division on Aging as the Senior Medicare Patrol Project in 2006 

91