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'''VICE 
DEPARTMENT OF HEALTH &. HUMAN SERVICES	 Office of Inspector General 
J-V"JO	 Washington , D. C. 20201 
- 2 
2006
MAY 
TO:	 Edwin L. Walker

Deputy Assistant Secretary for Policy and Programs

Administration on Aging

FROM:  Stuart E. Wright

Deputy Inspector General

for Evaluation and Inspections

SUBJECT:	 Performance Data for the Senior Medicare Patrol Projects: April 2006 
Performance Report, OEI-02-04-00363 
The Office of Inspector General (DIG) has collected performance data from the Senior 
Medicare Patrol Projects since 1997. The Administration on Aging (AoA) recently requested 
that OIG continue to collect and report on the performance data ofthe Senior Medicare Patrol 
Projects to support AoA' s efforts to evaluate and improve the performance of these projects. 
The Senior Medicare Patrol Projects receive grants from AoA to recruit retired professionals to 
serve as educators and resources in assisting beneficiaries to detect and report fraud, waste, and 
abuse in the Medicare program. At least 1 project is located in each of 49 States, as well as the 
District of Columbia, Puerto Rico, Guam, and the Virgin Islands. Curently, there is no project 
operating in Alabama. 
In the 6 months from July through December 2005, a total of 64 projects educated 290 532 
beneficiaries in 96 257 group training sessions and one-on-one sessions. As a result of 
educating beneficiaries, the projects received 16 001 complaints, of which 636 were referred to 
Medicare contractors for followup. A total of 393 complaints resulted in money recouped 
the Medicare program or some other action taken by a Medicare contractor or investigative 
agency. In total, the projects documented $102 868 recouped to the Medicare program. The 
projects also reported $59 324 in savings to beneficiaries. In all ofthese cases, the projects 
provided descriptions of out-of-pocket expenses being retued to beneficiaries and savings 
due to resolution of biling errors. Additionally, one project's referral led to the removal of 
11 providers from the Medicare program. 
OIG issued two reports in 1999 on the projects' first- and second-year performance data 
(OEI-02-97-00522 and OEI-02-97-00523). DIG has since released reports on these 
performance data for each subsequent 6-month period. Since the inception ofthe program 
8 years ago, a total of71 projects (7 of which c10sedbetween June 2002 and June 2005) have 
educated approximately 2.5 milion beneficiaries in 695 634 group training sessions and 
one-on-one sessions. As a result of educating beneficiaries, the projects received 75 049 
complaints, of which 5 116 resulted in some action. Total savings to the Medicare program 
attributable to the projects were $4 087,421. Self-reported savings to beneficiaries, Medicaid 
and other payers were approximately $100 millon. Most of the $100 milion in savings is the  Page 2  Edwin L. Walker 
result of one projects involvement in adjustments to Medicaid claims for individuals entitled 
to both Medicaid and Medicare.  The appendixes contain more information on the performance 
of each project. 
We continue to emphasize that the number of beneficiaries who have learned from the Senior 
Medicare Patrol Projects to detect fraud, waste, and abuse, and who subsequently call the OIG 
fraud hotline or other contacts, cannot be tracked.  Therefore, the projects may not be receiving 
full credit for savings attributable to their work.  In addition, substantial savings, which cannot 
be tracked, may be derived from a sentinel effect whereby fraud and errors are reduced in light 
of Medicare beneficiaries scrutiny of their bills. 
In 2001, the Centers for Medicare & Medicaid Services (CMS) developed a tracking system 
that requires each contractor to provide semiannual reports of all complaints initiated by the 
Senior Medicare Patrol Projects.  We asked each project director to submit all tracking reports 
and correspondence that they received from a Medicare contractor, regardless of whether 
actual savings occurred. In the current reporting period, 18 of the 64 projects submitted a total 
of 23 forms of documentation.  Sixteen of these 18 projects submitted at least 1 tracking 
system report; the other 2 projects submitted information from a contractor.  Ten of the 
tracking reports documented actual savings to the Medicare program.  In addition, CMS sent us 
another four tracking system reports that the contractors had not sent to the individual projects; 
these reports collectively documented an additional $6,112 in savings. 
As agreed with AoA, we will continue to monitor the projects and will provide you with 
summary reports of performance data on an annual basis.  If you have any questions, please 
call me at (202) 619-0480, or you may contact Jodi Nudelman, Regional Inspector General for 
Evaluation and Inspections, New York Region, at (212) 264-2000. 
ATTACHMENTS: 
Appendix A - Summary of Performance for All Projects Since 1997 
Appendix B - Summary of Performance for All Projects for 2005 
Appendix C - Projects Results for Each Performance Measure for 2005 
Appendix D - Individual Project Results for 2005  Senior Medicare Patrol Projects Performance Measure Results 

List of Appendixes 
Appendix A:  Summary of Performance for All Projects Since 1997.......................................4 

Appendix B:  Summary of Performance for All Projects for 2005...........................................6 

Appendix C:  Projects Results for Each Performance Measure for 2005..................................8 

Appendix D:  Individual Project Results for 2005............................................................ 26

3    A P P E N D I X   ~   A  
Summary of Performance for All Projects Since 1997 
The following table provides the overall performance measure results for all 71 projects that have operated since 1997.  

Cumulative totals since 1997 are no longer reported for Performance Measure 9. 

Total savings to Medicaid, beneficiaries, and other entities were not broken out prior to July 2003.  Therefore, the following table does 

not contain data for performance measures 15A, 15B, and 15C.

4  A P P E N D I X   ~   A

Summary of Performance for All Projects Since 1997 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  9,165 
2  Number of new volunteers trained   58,473 
3  Number of media events conducted  149,536 
4  Number of community education events conducted  40,094 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  22,248 
6  Number of group sessions for beneficiaries led by volunteers  47,818 
7  Number of beneficiaries who attended group sessions led by volunteers  1,828,827 
8  Number of one-on-one sessions held between beneficiaries and volunteers  647,816 
7 + 8  Total number of beneficiaries educated  2,476,643 
9  Estimated number of people reached by media events  NA 
10  Estimated number of people reached by community education events  16,366,272 
11  Number of complaints received attributable to the project  75,049 
12  Number of complaints referred for followup  10,511 
13  Number of complaints that resulted in some action  5,116 
14  Medicare funds recovered attributable to the project  4,087,421 
15A  Medicaid funds recovered attributable to the project  NA 
15B  Savings to beneficiaries attributable to the project  NA 
15C  Other savings attributable to the project  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  100,414,095 
14 + 15  Total savings attributable to the project  104,501,516 
5   A  AP PP PE EN ND DI IX X   ~ ~   B B   
Summary of Performance for All Projects for 2005 
The following table provides data for the 66 projects that operated in 2005.   

Two projects operated by the Alabama Commission on Aging and the Central Ohio Area Agency on Aging closed in June 2005.    

6  A P P E N D I X   ~   B

Summary of Performance of All Projects for 2005 
January - June  July - December  Total for 2005 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  795  1,032  1,827 
2  Number of new volunteers trained   3,715  6,407  10,122 
3  Number of media events conducted  20,786  11,633  32,419 
4  Number of community education events conducted  3,716  6,949  10,665 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate 
beneficiaries  1,058  2,891  3,949 
6  Number of group sessions for beneficiaries led by volunteers  3,378  5,683  9,061 
7  Number of beneficiaries who attended group sessions led by volunteers  132,040  199,958  331,998 
8  Number of one-on-one sessions held between beneficiaries and volunteers  60,860  90,574  151,434 
7 + 8  Total number of beneficiaries educated  192,900  290,532  483,432 
9  Estimated number of people reached by media events   57,550,356  60,579,950  118,130,306 
10  Estimated number of people reached by community education events  384,427  823,676  1,208,103 
11  Number of complaints received attributable to the project  11,963  16,001  27,964 
12  Number of complaints referred for followup  408  636  1,044 
13  Number of complaints that resulted in some action   358  393  751 
14  Medicare funds recovered attributable to the project  $83,190  $102,868  $186,058 
15A  Medicaid funds recovered attributable to the project  $0  $1,499  $1,499 
15B  Savings to beneficiaries attributable to the project  $44,497  $59,324  $103,822 
15C  Other savings attributable to the project  $0  $10  $10 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $44,497  $60,833  $105,331 
14 + 15  Total savings attributable to the project  $127,687  $163,702  $291,389 
7    A P P E N D I X   ~   C  
Projects Results for Each Performance Measure for 2005 
The following tables provide the results for each performance measure for each of the 66 Senior Medicare Patrol Projects operating  
in 2005. 
Please note that Performance Measure 9, Estimated number of people reached by media events, is calculated by adding the average 
number of viewers reached each time an advertisement is aired and the number of readers reached for each individual printed 
advertisement.   
Two projects operated by the Alabama Commission on Aging and the Central Ohio Area Agency on Aging closed in June 2005.    
8  A P P E N D I X   ~   C

PERFORMANCE MEASURE 1:  Number of Training Sessions Conducted to Train New Volunteers 
Jan.  June  July  Dec.  Total for 2005  Jan.  June  July  Dec.  Total for 2005 
Alabama  7  0  7  Nevada  1  0  1 
Alaska  5  16  21  New Hampshire  3  9  12 
Arizona - DES  15  29  44  New Jersey - JFVS  0  2  2 
Arizona - ITZA  0  0  0  New Jersey - DHP  0  5  5 
Arkansas  4  6  10  New Mexico  34  48  82 
California  22  2  24  New York  41  79  120 
Colorado  4  3  7  North Carolina - DOA  4  6  10 
Connecticut  5  14  19  North Dakota  2  2  4 
Delaware  2  2  4  Ohio - COAAA  0  0  0 
District of Columbia - AARP  2  0  2  Ohio - PSI  0  1  1 
District of Columbia - FH  5  5  10  Oklahoma  1  1  2 
Florida  2  1  3  Oregon - SMP  22  91  113 
Georgia - ARC  0  3  3  Oregon - MULTI  0  1  1 
Georgia - DHR  28  25  53  Pennsylvania  2  2  4 
Guam  0  1  1  Puerto Rico  3  0  3 
Hawaii  4  4  8  Rhode Island  0  0  0 
Idaho  10  56  66  South Carolina  4  1  5 
Illinois  18  19  37  South Dakota  0  1  1 
Indiana  22  10  32  Tennessee  5  20  25 
Iowa  12  10  22  Texas - BBBEF  1  26  27 
Kansas  0  0  0  Texas - NHCOA  9  95  104 
Kentucky  12  10  22  Texas - LEP  0  13  13 
Louisiana  3  1  4  Utah  48  46  94 
Maine  9  20  29  Vermont  2  4  6 
Maryland  25  48  73  Virginia - AAA  1  0  1 
Massachusetts  2  5  7  Virginia - BPSOS  0  2  2 
Michigan - AAA  11  83  94  Virgin Islands  0  0  0 
Michigan - MCOP  0  1  1  Washington - IC  214  138  352 
Minnesota  132  15  147  Washington - MSC  0  1  1 
Mississippi  6  22  28  West Virginia - AARP  2  1  3 
Missouri  4  1  5  Wisconsin - CWAG  5  2  7 
Montana  5  12  17  Wisconsin - GLITC  2  2  4 
Nebraska  12  5  17  Wyoming  1  4  5 
9  A P P E N D I X   ~   C

PERFORMANCE MEASURE 2:  Number of New Volunteers Trained 
Jan.  June  July  Dec.  Total for 2005
 Jan.  June  July  Dec.  Total for 2005

Alabama  51  0  
51  Nevada  
 2
 0  2  

Alaska  30  133  163
   New Hampsh
 ire  
 32
 33 
 65 

Arizona - DES  33 
 38 
 71 
 New Jersey - JFVS  0  9
 9 

Arizona - ITZA  0  0  0  New Jersey - DHP  0  7
 7 

Arkansas  45  17  
 62  New Mexi
co  
 100
 100 
 200 

California  357  19  
 376  New Yor
k  
 698
 650 
 1,348 
Colorado  19  17  
36  North Caro
 lina - DOA  
 109
 12 
 121 

Connecticut  16  83  
 99  North D
akota  
 4
 12 
 16 

Delaware  4  3
 
 7
 Ohio - COAAA  0  0  0 
District of Columbia - AARP  7 
 0  7
 Ohio - PSI  0  6
 6 

District of Columbia - FH  6 
 7
 13 
 Oklahoma  10
 26  36  
 

Florida  8  7
 15 
 Oregon - SMP  
 128
 457 
 585 

Georgia - ARC  0  5
 5
 Oregon - MULTI  0  25 
 25 

Georgia - DHR  118 
 38 
 156 
 Pennsylvania  11
 5
 16  

Guam  0  1
 1
 Puerto Rico  3
 0  3 

Hawaii  5  11  16 
 Rhode Island 
 
 0  0  0 
Idaho  23  164  187 
 South Carolin
a  
 4
 3
 7 

Illinois  56  82  138
  South Dakota
   
 0  17 
 17 

Indiana  107  440  5
47  Tennessee
   
 46
 115  161  
 

Iowa  14  19  33 
 Texas - BBBEF
   
 12
 830 
 842 

Kansas  0  0  0  Texas - NHCOA  128
 133 
 261 

Kentucky  45  10  
 55  Texas - LE
 P  
 0  126 
 126 

Louisiana  95  23  1
 18  Utah  
 
 212
 205  417  
 

Maine  17  100  117
  Vermont  
 
 19
 18  37  
 

Maryland  456  572  1
,028  Virginia -
 AAA  3
 0  3 

Massachusetts  18  55  
 73  Virgi
nia - BPSOS  
 0  10 
 10 

Michigan - AAA  226 
 927 
 1,153  Virgin Islands  0  0  0 
Michigan - MCOP  0  7
 7
 Washington - IC  69
 247 
 316 

Minnesota  91  219  
310  Washing
ton - MSC  
 0  68 
 68 

Mississippi  19  26  
 45  West Vir
ginia - AARP  
 14
 7
 21 

Missouri  32  5
 3
 7  Wisconsin - CWAG  
 96
 100 
 196 

Montana  5  58  6
3  Wisconsin -
 GLITC  
 25
 39 
 64 

Nebraska  50  16  
 66  Wyoming 
 
 37
 45  82  
 

10
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 3:  Number of Media Events Conducted 
Jan.  June  July  Dec.  Total for 2005
 Jan.  June  July  Dec.  Total for 2005

Alabama  136  0  
 136
 Nevada  8
 0  8

Alaska  1  12  1
3
 New Hamps
hire  6
 15 
 21 

Arizona - DES  14 
 11 
 25
 New Jersey - JFVS  4
 85 
 89 

Arizona - ITZA  0  0  0  New Jersey - DHP  0  8
 8

Arkansas  19  16  
 35
 New Me
xico  12  
25  
37  

California  36  16  
 52
 New Yo
rk  26  
18  
44  

Colorado  6  15  
 21
 North Car
olina - DOA  16 
 7
 23 

Connecticut  17  90  
 107
 North
 Dakota  17  
32  
49  

Delaware  5  4
 
 9
 Ohio - COAAA  130 
 0  130 

District of Columbia - AARP  0  0  0  Ohio - PSI  462 
 165 
 627 

District of Columbia - FH  3 
 2
 5
 Oklahoma  0  1
 1

Florida  5  5
 1
0
 Oregon - SMP  7
 157 
 164 

Georgia - ARC  31 
 5
 36
 Oregon - MULTI  0  5
 5

Georgia - DHR  78 
 37 
 115
 Pennsylvania  15  9
 
 24  

Guam  0  3
 3
 Puerto Rico  3
 2
 5

Hawaii  5  8
 1
3
 Rhode Island  1,480  1,345  2,825 
Idaho  29  115  14
4
 South Carol
ina  16  
39  
55  

Illinois  93  43  13
 6
 South Dako
 ta  3,070  8
 3,078 
Indiana  6  15  2
 1
 Tennessee
  67  59  
 126  
 

Iowa  2,095  3,071  5,166  Texas - BBBEF  4
 6
 10 

Kansas  4  0  
 4
 Texas - NHCOA  25  
3,027  3,052 
Kentucky  97  97  
 194
 Texas - 
LEP  0  9
 9

Louisiana  44  27  
 71
 Utah  
 14  
43  
57  

Maine  94  95  18
 9
 Vermont  
 36  8
 
 44  

Maryland  38  94  
 132
 Virginia 
- AAA  34 
 37 
 71 

Massachusetts  179  360  
 539
 V
irginia - BPSOS  0  5
 5

Michigan - AAA  3 
 5
 8
 Virgin Islands  0  0  0 
Michigan - MCOP  0  5
 5
 Washington - IC  125 
 379 
 504 

Minnesota  0  17  17
 Washing
ton - MSC  0  1
 1

Mississippi  1,009  1,393  2,402  West Virginia - AARP  27 
 20 
 47 

Missouri  8  7
 
15
 Wisconsin - CWAG  6,091  232 
 6,323 
Montana  5,001  269  5,270  Wisco
 nsin - GLITC  9
 19 
 28 

Nebraska  23  15  
 38
 Wyomin
g  3
 15  18  
 

11
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 4:  Number of Community Education Events Conducted 
Jan.  June  July  Dec.  Total for 2005
 Jan.  June  July  Dec.  Total for 2005

Alabama  279  0  
 279  Nevada  
 35
 0  35  

Alaska  5  17
 2
2  New Hampshire  
 32
 102 
 134 

Arizona - DES  24 
 109
 133 
 New Jersey - JFVS  39
 40 
 79 

Arizona - ITZA  0  0  0  New Jersey - DHP  0  22 
 22 

Arkansas  42  84
 
 126  New Mexico  
 10
 161 
 171 

California  176  151
 
 327  New York  
 41
 98 
 139 

Colorado  17  589
 
 606  North Carolina - DOA  
 60
 31 
 91 

Connecticut  40  624
 
 664  North Dakota  
 15
 18 
 33 

Delaware  13  18
 
 31  Ohio - COAAA  
 50
 0  50 

District of Columbia - AARP  10 
 3
 13 
 Ohio - PSI  25
 27 
 52 

District of Columbia - FH  19 
 8
 27 
 Oklahoma  6
 21  27  
 

Florida  65  16
 
81  Oregon - SMP  
 89
 282 
 371 

Georgia - ARC  3 
 60
 63 
 Oregon - MULTI  0  5
 5 

Georgia - DHR  207 
 428
 635 
 Pennsylvania  17
 9
 26  

Guam  0  9
 9
 Puerto Rico  34
 13 
 47 

Hawaii  6  21
 2
7  Rhode Island  
 12
 5
 17 

Idaho  127  335
 4
62  South Carolina  
 104
 161 
 265 

Illinois  143  187
 3
 30  South Dakota  
 9
 22 
 31 

Indiana  93  108
 2
 01  Tennessee  
 159
 205  364  
 

Iowa  94  127
 221
  Texas - BBBEF  
 36
 16 
 52 

Kansas  1  3
 
 4
 Texas - NHCOA  23
 15 
 38 

Kentucky  103  103
 
 206  Texas - LEP  
 0  6
 6 

Louisiana  78  6
 
 84  Utah  
 36
 245  281  
 

Maine  98  129
 22
 7  Vermont  
 10
 65  75  
 

Maryland  181  28
 
 209  Virginia - AAA  
 223
 370 
 593 

Massachusetts  334  720
 
 1,054  Virginia - BPSOS  0  2
 2 

Michigan - AAA  6 
 87
 93 
 Virgin Islands  0  0  0 
Michigan - MCOP  0  8
 8
 Washington - IC  64
 278 
 342 

Minnesota  15  215
 
 230  Washington - MSC  
 0  20 
 20 

Mississippi  83  52
 
 135  West Virginia - AARP  
 45
 78 
 123 

Missouri  15  34
 
 49  Wisconsin - CWAG  
 80
 65 
 145 

Montana  65  88
 
 153  Wisconsin - GLITC  
 15
 29 
 44 

Nebraska  69  71
 
 140  Wyoming  
 36
 100  136  
 

12
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 5:  Number of Volunteers Who, for the First Time, Conducted Activities to Educate Beneficiaries 
Jan.  June  July  Dec.  Total for 2005
 Jan.  June  July  Dec.  Total for 2005

Alabama  17  0  
 17  Nevada  
 3
 0  3

Alaska  30  73
 1
03  New Hampshire  
 17 
 6
 23 

Arizona - DES  15 
 8
 23 
 New Jersey - JFVS  0  5
 5

Arizona - ITZA  0  0  0  New Jersey - DHP  0  3
 3

Arkansas  29  19
 
 48  New Mexico  
 10  
20  
30  

California  17  20
 
 37  New York  
 24  
11  
35  

Colorado  4  70
 
 74  North Carolina - DOA  
 8
 5
 13 

Connecticut  4  12
 
 16  North Dakota  
 6
 2
 8

Delaware  3  3
 
 6
 Ohio - COAAA  9
 0  9

District of Columbia - AARP  1 
 0  1
 Ohio - PSI  1
 4
 5

District of Columbia - FH  4 
 4
 8
 Oklahoma  0  2
 2

Florida  7  3
 1
0  Oregon - SMP  
 0  342 
 342 

Georgia - ARC  0  5
 5
 Oregon - MULTI  0  7
 7

Georgia - DHR  402 
 58
 460 
 Pennsylvania  5
 5
 10  

Guam  0  1
 1
 Puerto Rico  1
 0  1

Hawaii  0  1
 1
 Rhode Island  0  0  0 
Idaho  3  109
 112
  South Carolina  
 0  3
 3

Illinois  41  14
 5
 5  South Dakota  
 2
 16 
 18 

Indiana  2  11
 1
 3  Tennessee  
 14  
20  
34  

Iowa  12  19
 31
  Texas - BBBEF  
 12 
 830 
 842 

Kansas  0  0  0  Texas - NHCOA  8
 20 
 28 

Kentucky  42  5
 
 47  Texas - LEP  
 0  6
 6

Louisiana  38  11
 
 49  Utah  
 92  
125  
217  

Maine  1  30
 31
   Vermont  
 0  3
 3

Maryland  0  15
 15  Virginia - AAA  
 0  0  0 
Massachusetts  0  3
 3
 Virginia - BPSOS  0  4
 4

Michigan - AAA  0  458
 458 
 Virgin Islands  0  0  0 
Michigan - MCOP  0  7
 7
 Washington - IC  69 
 247 
 316 

Minnesota  18  118
 
 136  Washington - MSC  
 0  68 
 68 

Mississippi  19  11
 
 30  West Virginia - AARP  
 5
 7
 12 

Missouri  32  5
 
 37  Wisconsin - CWAG  
 7
 6
 13 

Montana  1  10
 
 11  Wisconsin - GLITC  
 0  1
 1

Nebraska  18  8
 
 26  Wyoming  
 5
 12  17  
 

13
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 6:  Number of Group Sessions for Beneficiaries Led by Volunteers 
Jan.  June  July  Dec.  Total for 2005
 Jan.  June  July  Dec.  Total for 2005

Alabama  121  0  
 121
 Nevada  13  0  
 13  

Alaska  10  50  
60
 New Hamp
shire  7
 29 
 36 

Arizona - DES  24 
 175 
 199
 New Jersey - JFVS  0  5
 5

Arizona - ITZA  0  0  0  New Jersey - DHP  0  9
 9

Arkansas  59  44  
 103
 New Me
xico  48  
40  
88  

California  120  105  
 225
 New Y
ork  63 
 76 
 139 

Colorado  66  6
 
 72
 North Carolina - DOA  23 
 30 
 53 

Connecticut  7  31  
 38
 North D
 akota  25  
17  
42  

Delaware  35  12  
 47
 Ohio - C
OAAA  22 
 0  22 

District of Columbia - AARP  25 
 42 
 67
 Ohio - PSI  24 
 50 
 74 

District of Columbia - FH  8 
 5
 13
 Oklahoma  22  8
 
 30  

Florida  51  21  
72
 Oregon - S
MP  74 
 0  74 

Georgia - ARC  228 
 45 
 273
 Oregon - MULTI  0  5
 5

Georgia - DHR  188 
 117 
 305
 Pennsylvania  152  
139  
291  

Guam  0  18  18
 Puerto Rico 
 70 
 48 
 118 

Hawaii  25  30  
55
 Rhode Isla
nd  15  
51  
66  

Idaho  27  449  47
6
 South Carol
ina  0  212 
 212 

Illinois  182  189  3
 71
 South Dak
 ota  5
 9
 14 

Indiana  79  169  2
 48
 Tennesse
e  89  
101  
190  

Iowa  314  596  91
0
 Texas - BBB
 EF  23 
 37 
 60 

Kansas  0  0  0  Texas - NHCOA  125  
131  
256  

Kentucky  132  178  
 310
 Texas -
  LEP  0  8
 8

Louisiana  54  9
 
 63
 Utah  45  
141  
186  

Maine  94  123  21
 7
 Vermont  
 0  12  12  
 

Maryland  0  337  337
 Virginia - 
AAA  28 
 85 
 113 

Massachusetts  115  332  
 447
 V
irginia - BPSOS  0  0  0 
Michigan - AAA  17 
 28 
 45
 Virgin Islands  0  0  0 
Michigan - MCOP  0  2
 2
 Washington - IC  220 
 698 
 918 

Minnesota  18  118  
 136
 Washin
gton - MSC  0  15 
 15 

Mississippi  62  33  
 95
 West V
 irginia - AARP  16 
 47 
 63 

Missouri  54  67  
121
 Wisconsi
n - CWAG  44 
 68 
 112 

Montana  53  99  
 152
 Wiscons
in - GLITC  0  3
 3

Nebraska  50  159  
 209
 Wyomin
g  7
 20  27  
 

14
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 7:  Number of Beneficiaries Who Attended Group Sessions Led by Volunteers 
Jan.  June  July  Dec.  Total for 2005  Jan.  June  July  Dec.  Total for 2005 
Alabama  2,929  0  2,929  Nevada  117  0  117 
Alaska  40  200  240  New Hampshire  149  633  782 
Arizona - DES  2,287  4,054  6,341  New Jersey - JFVS  0  148  148 
Arizona - ITZA  0  0  0  New Jersey - DHP  0  325  325 
Arkansas  1,228  1,164  2,392  New Mexico  1,614  800  2,414 
California  3,424  3,696  7,120  New York  2,085  5,388  7,473 
Colorado  1,879  202  2,081  North Carolina - DOA  627  850  1,477 
Connecticut  163  888  1,051  North Dakota  1,668  295  1,963 
Delaware  3,462  2,960  6,422  Ohio - COAAA  372  0  372 
District of Columbia - AARP  1,015  1,460  2,475  Ohio - PSI  1,756  2,111  3,867 
District of Columbia - FH  268  98  366  Oklahoma  549  911  1,460 
Florida  3,999  1,666  5,665  Oregon - SMP  2,021  0  2,021 
Georgia - ARC  5,906  972  6,878  Oregon - MULTI  0  74  74 
Georgia - DHR  4,694  2,610  7,304  Pennsylvania  11,115  3,849  14,964 
Guam  0  950  950  Puerto Rico  2,646  2,716  5,362 
Hawaii  1,600  1,500  3,100  Rhode Island  430  3,638  4,068 
Idaho  780  11,225  12,005  South Carolina  0  13,030  13,030 
Illinois  5,344  6,956  12,300  South Dakota  77  197  274 
Indiana  2,015  11,497  13,512  Tennessee  10,539  4,701  15,240 
Iowa  23,797  7,728  31,525  Texas - BBBEF  716  1,603  2,319 
Kansas  0  0  0  Texas - NHCOA  3,692  3,709  7,401 
Kentucky  4,461  7,767  12,228  Texas - LEP  0  346  346 
Louisiana  1,112  189  1,301  Utah  1,149  8,555  9,704 
Maine  2,399  1,981  4,380  Vermont  0  145  145 
Maryland  0  14,305  14,305  Virginia - AAA  355  2,954  3,309 
Massachusetts  0  0  0  Virginia - BPSOS  0  0  0 
Michigan - AAA  654  909  1,563  Virgin Islands  0  0  0 
Michigan - MCOP  0  34  34  Washington - IC  9,322  30,021  39,343 
Minnesota  150  7,534  7,684  Washington - MSC  0  300  300 
Mississippi  2,227  978  3,205  West Virginia - AARP  656  3,707  4,363 
Missouri  860  2,288  3,148  Wisconsin - CWAG  1,167  1,790  2,957 
Montana  1,226  2,519  3,745  Wisconsin - GLITC  0  4  4 
Nebraska  1,254  8,578  9,832  Wyoming  45  250  295 
15   A P P E N D I X   ~   C

PERFORMANCE MEASURE 8:  Number of One-on-One Sessions Held Between Beneficiaries and Volunteers 
Jan.  June  July  Dec.  Total for 2005
 Jan.  June  July  Dec.  Total for 2005

Alabama  940  0  
 940  Nevada  
 241
 0  241  

Alaska  20  200
 2
20  New Hampshire  
 1,548  164 
 1,712 
Arizona - DES  0  150
 150 
 New Jersey - JFVS  0  10 
 10 

Arizona - ITZA  0  0  0  New Jersey - DHP  0  14 
 14 

Arkansas  60  205
 
 265  New Mexico  
 17,634  27,909  45,543 
California  38  130
 
 168  New York  
 237
 470 
 707 

Colorado  24  118
 
 142  North Carolina - DOA  
 102
 429 
 531 

Connecticut  5
 3
 8
 North Dakota  0  24 
 24 

Delaware  170  72
 
 242  Ohio - COAAA  
 156
 0  156 

District of Columbia - AARP  0  4
 4
 Ohio - PSI  6
 6
 12 

District of Columbia - FH  40 
 5
 45 
 Oklahoma  2
 0  2  

Florida  1  31
 3
2  Oregon - SMP  
 3,076  815 
 3,891 
Georgia - ARC  552 
 429
 981 
 Oregon - MULTI  0  0  0 
Georgia - DHR  202 
 94
 296 
 Pennsylvania  520
 471  991  
 

Guam  0  101
 101  Puerto Rico  
 420
 1,145  1,565 
Hawaii  0  6
 6
 Rhode Island  0  0  0 
Idaho  759  2,469  3,2
28  South Carolina  127
 3
 130 

Illinois  7  209
 216
   South Dakota  
 177
 361 
 538 

Indiana  252  3,045  3
,297  Tennessee  2,128  9,651  11,779 
Iowa  49  20
 69
  Texas - BBBEF  
 104
 28 
 132 

Kansas  24  0  
 24  Texas - NHCOA  
 436
 449 
 885 

Kentucky  2,641  4,531  7,172  Texas - LEP  0  11 
 11 

Louisiana  315  127
 
 442  Utah  
 1,386  9,345  10,731 
Maine  710  1,059  1,7
 69  Vermont  0  0  0 
Maryland  1,190  2,439  3,629  Virginia - AAA  0  0  0 
Massachusetts  5,676  8,542  14,218  Virginia - BPSOS  0  24 
 24 

Michigan - AAA  27 
 1,454  1,481  Virgin Islands  0  0  0 
Michigan - MCOP  0  8
 8
 Washington - IC  16,252  7,934  24,186 
Minnesota  32  39
 
 71  Washington - MSC  
 0  100 
 100 

Mississippi  998  989
 
 1,987  West Virginia - AARP  1
 20 
 21 

Missouri  82  635
 
717  Wisconsin - CWAG  
 15
 41 
 56 

Montana  499  1,050  
1,549  Wisconsin - GLITC  0  31 
 31 

Nebraska  164  71
 
 235  Wyoming  
 815
 2,884  3,699 
16
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 9:  Estimated Number of People Reached by Media Events 
Jan.  June  July  Dec.  Total for 2005  Jan.  June  July  Dec.  Total for 2005 
Alabama  108,925  0  108,925  Nevada  4,500  0  4,500 
Alaska  500,000  500,000  1,000,000  New Hampshire  220,000  345,000  565,000 
Arizona - DES  52,802  18,550  71,352  New Jersey - JFVS  27,350  3,697,955  3,725,305 
Arizona - ITZA  0  0  0  New Jersey - DHP  0  126,225  126,225 
Arkansas  882,388  216,500  1,098,888  New Mexico  251,310  609,600  860,910 
California  5,500,000  8,686,149  14,186,149  New York  435,000  640,000  1,075,000 
Colorado  460,300  196,900  657,200  North Carolina - DOA  40,072  432,586  472,658 
Connecticut  768,000  2,509,137  3,277,137  North Dakota  122,544  628,085  750,629 
Delaware  200,000  150,000  350,000  Ohio - COAAA  200,000  0  200,000 
District of Columbia - AARP  0  0  0  Ohio - PSI  4,009,213  1,781,032  5,790,245 
District of Columbia - FH  375,000  200,000  575,000  Oklahoma  0  75,984  75,984 
Florida  533,300  651,300  1,184,600  Oregon - SMP  7,292  127,700  134,992 
Georgia - ARC  186,302  38,270  224,572  Oregon - MULTI  0  669,550  669,550 
Georgia - DHR  1,020,801  978,447  1,999,248  Pennsylvania  1,120,000  2,477,000  3,597,000 
Guam  0  150,000  150,000  Puerto Rico  375,000  75,000  450,000 
Hawaii  200,000  225,000  425,000  Rhode Island  6,000,000  6,300,000  12,300,000 
Idaho  627,929  1,086,927  1,714,856  South Carolina  46,800  364,190  410,990 
Illinois  8,893,230  2,163,800  11,057,030  South Dakota  284,000  419,750  703,750 
Indiana  4,800  985,650  990,450  Tennessee  1,442,023  553,744  1,995,767 
Iowa  1,142,908  988,302  2,131,210  Texas - BBBEF  45,300  823,120  868,420 
Kansas  22,000  0  22,000  Texas - NHCOA  2,751,000  4,905,000  7,656,000 
Kentucky  1,700,797  2,000,000  3,700,797  Texas - LEP  0  26,200  26,200 
Louisiana  102,200  50,000  152,200  Utah  8,919  24,792  33,711 
Maine  1,144,895  938,500  2,083,395  Vermont  202,000  58,335  260,335 
Maryland  183,997  616,350  800,347  Virginia - AAA  1,388,533  1,173,020  2,561,553 
Massachusetts  3,608,672  2,641,947  6,250,619  Virginia - BPSOS  0  900  900 
Michigan - AAA  215,000  179,868  394,868  Virgin Islands  0  0  0 
Michigan - MCOP  0  147,000  147,000  Washington - IC  5,659,464  3,677,237  9,336,701 
Minnesota  0  72,485  72,485  Washington - MSC  0  0  0 
Mississippi  280,052  190,124  470,176  West Virginia- AARP  1,448,151  2,418,401  3,866,552 
Missouri  25,000  135,000  160,000  Wisconsin - CWAG  1,577,345  279,064  1,856,409 
Montana  615,400  397,026  1,012,426  Wisconsin - GLITC  647  96,424  97,071 
Nebraska  429,195  659,324  1,088,519  Wyoming  100,000  1,500  101,500 
17   A P P E N D I X   ~   C

PERFORMANCE MEASURE 10:  Estimated Number of People Reached by Community Education Events 
Jan.  June  July  Dec.  Total for 2005  Jan.  June  July  Dec.  Total for 2005 
Alabama  29,748  0  29,748  Nevada  3,870  0  3,870 
Alaska  185  2,572  2,757  New Hampshire  880  3,655  4,535 
Arizona - DES  2,598  4,054  6,652  New Jersey - JFVS  5,370  5,044  10,414 
Arizona - ITZA  0  0  0  New Jersey - DHP  0  1,533  1,533 
Arkansas  5,305  4,535  9,840  New Mexico  4,345  13,107  17,452 
California  5,023  7,173  12,196  New York  16,352  21,901  38,253 
Colorado  1,328  19,252  20,580  North Carolina - DOA  5,138  4,513  9,651 
Connecticut  7,774  22,099  29,873  North Dakota  3,810  2,169  5,979 
Delaware  1,550  4,500  6,050  Ohio - COAAA  4,700  0  4,700 
District of Columbia - AARP  3,375  5,000  8,375  Ohio - PSI  4,156  782  4,938 
District of Columbia - FH  3,325  54,150  57,475  Oklahoma  8,611  117,077  125,688 
Florida  3,976  3,279  7,255  Oregon - SMP  4,216  14,956  19,172 
Georgia - ARC  212  9,590  9,802  Oregon - MULTI  0  1,944  1,944 
Georgia - DHR  7,369  24,744  32,113  Pennsylvania  1,588  1,142  2,730 
Guam  0  770  770  Puerto Rico  1,079  700  1,779 
Hawaii  5,000  6,000  11,000  Rhode Island  9,000  6,000  15,000 
Idaho  9,568  13,193  22,761  South Carolina  12,280  19,011  31,291 
Illinois  6,980  12,700  19,680  South Dakota  630  4,609  5,239 
Indiana  14,127  11,341  25,468  Tennessee  31,318  13,312  44,630 
Iowa  7,127  16,481  23,608  Texas - BBBEF  1,659  4,052  5,711 
Kansas  200  350  550  Texas - NHCOA  2,613  2,282  4,895 
Kentucky  5,289  5,836  11,125  Texas - LEP  0  588  588 
Louisiana  4,019  121  4,140  Utah  1,539  11,390  12,929 
Maine  7,235  6,493  13,728  Vermont  320  2,502  2,822 
Maryland  5,801  8,184  13,985  Virginia - AAA  12,678  14,791  27,469 
Massachusetts  12,949  60,497  73,446  Virginia - BPSOS  0  95  95 
Michigan - AAA  799  6,036  6,835  Virgin Islands  0  0  0 
Michigan - MCOP  0  975  975  Washington - IC  18,834  37,752  56,586 
Minnesota  248  17,329  17,577  Washington - MSC  0  450  450 
Mississippi  8,962  76,244  85,206  West Virginia - AARP  27,793  7,939  35,732 
Missouri  2,500  10,000  12,500  Wisconsin - CWAG  6,488  12,042  18,530 
Montana  3,137  3,748  6,885  Wisconsin - GLITC  660  1,986  2,646 
Nebraska  13,791  79,056  92,847  Wyoming  15,000  50  15,050 
18   A P P E N D I X   ~   C

PERFORMANCE MEASURE 11:  Number of Complaints Received Attributable to the Project 
Jan.  June  July  Dec.  Total for 2005
 Jan.  June  July  Dec.  Total for 2005

Alabama  38  0  
 38  Nevada  
 45
 0  45  

Alaska  2  1
 
3
 New Hampshire  3
 109 
 112 

Arizona - DES  6 
 5
 11 
 New Jersey - JFVS  1
 1
 2 

Arizona - ITZA  0  0  0  New Jersey - DHP  0  0  0 
Arkansas  20  31
 
 51  New Mexico  
 9,265  9,390  18,655 
California  55  16
 
 71  New York  
 217
 302 
 519 

Colorado  4  5
 
 9
 North Carolina - DOA  34
 47 
 81 

Connecticut  5  6
 
 11  North Dakota  
 0  1
 1 

Delaware  28  8
 
 36  Ohio - COAAA  
 6
 0  6 

District of Columbia - AARP  10 
 53
 63 
 Ohio - PSI  10
 4
 14 

District of Columbia - FH  10 
 0  10 
 Oklahoma  12
 13  25  
 

Florida  13  14
 
27  Oregon - SMP  
 15
 11 
 26 

Georgia - ARC  9 
 14
 23 
 Oregon - MULTI  0  0  0 
Georgia - DHR  48 
 12
 60 
 Pennsylvania  99
 94  193  
 

Guam  0  0  0  Puerto Rico  23
 33 
 56 

Hawaii  25  23
 
48  Rhode Island  
 4
 3
 7 

Idaho  262  326
 5
88  South Carolina  
 2
 2
 4 

Illinois  5  4
 9
 
 South Dakota  1
 10 
 11 

Indiana  0  1
 1
 Tennessee  16
 41  57  
 

Iowa  49  73
 122
  Texas - BBBEF  
 50
 9
 59 

Kansas  0  5
 5
 Texas - NHCOA  436
 380 
 816 

Kentucky  34  1
 
 35  Texas - LEP  
 0  3
 3 

Louisiana  11  11
 
 22  Utah  
 89
 164  253  
 

Maine  0  10
 10  Vermont  
 4
 4
 8  

Maryland  403  33
 
 436  Virginia - AAA  
 12
 11 
 23 

Massachusetts  382  662
 
 1,044  Virginia - BPSOS  0  0  0 
Michigan - AAA  0  9
 9
 Virgin Islands  0  0  0 
Michigan - MCOP  0  1
 1
 Washington - IC  12
 191 
 203 

Minnesota  47  37
 
 84  Washington - MSC  
 0  10 
 10 

Mississippi  23  3,708  
 3,731  West Virginia - AARP  7
 7
 14 

Missouri  5  12
 
17  Wisconsin - CWAG  
 24
 9
 33 

Montana  45  10
 
 55  Wisconsin - GLITC  
 0  0  0 
Nebraska  12  51
 
 63  Wyoming  
 25
 10  35  
 

19
 A P P E N D I X   ~   C

PERFORMANCE MEASURE 12:  Number of Complaints Referred for Followup 
Jan.  June  July  Dec.  Total for 2005  Jan.  June  July  Dec.  Total for 2005 
Alabama  2  0  2  Nevada  4  0  4 
Alaska  0  0  0  New Hampshire  1  22  23 
Arizona - DES  3  3  6  New Jersey - JFVS  1  0  1 
Arizona - ITZA  0  0  0  New Jersey - DHP  0  0  0 
Arkansas  7  16  23  New Mexico  27  52  79 
California  55  8  63  New York  53  35  88 
Colorado  1  4  5  North Carolina - DOA  10  19  29 
Connecticut  4  2  6  North Dakota  0  1  1 
Delaware  11  8  19  Ohio - COAAA  2  0  2 
District of Columbia - AARP  0  0  0  Ohio - PSI  4  1  5 
District of Columbia  - FH  10  1  11  Oklahoma  6  4  10 
Florida  5  7  12  Oregon - SMP  3  3  6 
Georgia - ARC  4  5  9  Oregon - MULTI  0  0  0 
Georgia - DHR  10  8  18  Pennsylvania  0  0  0 
Guam  0  0  0  Puerto Rico  19  28  47 
Hawaii  0  2  2  Rhode Island  0  0  0 
Idaho  3  7  10  South Carolina  2  2  4 
Illinois  5  2  7  South Dakota  1  0  1 
Indiana  0  1  1  Tennessee  2  30  32 
Iowa  15  17  32  Texas - BBBEF  9  9  18 
Kansas  0  4  4  Texas - NHCOA  26  21  47 
Kentucky  3  1  4  Texas - LEP  0  3  3 
Louisiana  1  3  4  Utah  22  37  59 
Maine  1  10  11  Vermont  1  5  6 
Maryland  13  0  13  Virginia - AAA  8  5  13 
Massachusetts  0  0  0  Virginia - BPSOS  0  0  0 
Michigan - AAA  0  0  0  Virgin Islands  0  0  0 
Michigan - MCOP  0  0  0  Washington - IC  7  191  198 
Minnesota  24  26  50  Washington - MSC  0  10  10 
Mississippi  0  2  2  West Virginia - AARP  3  1  4 
Missouri  2  7  9  Wisconsin - CWAG  5  2  7 
Montana  1  6  7  Wisconsin - GLITC  0  0  0 
Nebraska  6  5  11  Wyoming  6  0  6 
20   A P P E N D I X   ~   C

PERFORMANCE MEASURE 13:  Number of Complaints That Resulted in Some Action 
Jan.  June  July  Dec.  Total for 2005  Jan.  June  July  Dec.  Total for 2005 
Alabama  2  0  2  Nevada  0  0  0  
Alaska  0  0  0  New Hampshire  1  3  4 
Arizona - DES  0  0  0  New Jersey - JFVS  0  0  0 
Arizona - ITZA  0  0  0  New Jersey - DHP  0  0  0 
Arkansas  4  4  8  New Mexico  27  11  38 
California  5  4  9  New York  203  35  238 
Colorado  0  5  5  North Carolina - DOA  2  0  2 
Connecticut  0  1  1  North Dakota  0  1  1 
Delaware  28  8  36  Ohio - COAAA  1  0  1 
District of Columbia - AARP  0  0  0  Ohio - PSI  0  0  0 
District of Columbia - FH  0  1  1  Oklahoma  0  0  0 
Florida  1  0  1  Oregon - SMP  0  0  0 
Georgia - ARC  1  1  2  Oregon - MULTI  0  0  0 
Georgia - DHR  1  2  3  Pennsylvania  1  0  1 
Guam  0  0  0  Puerto Rico  7  22  29 
Hawaii  0  2  2  Rhode Island  0  0  0 
Idaho  0  0  0  South Carolina  0  2  2 
Illinois  2  3  5  South Dakota  0  0  0 
Indiana  0  0  0  Tennessee  0  2  2 
Iowa  12  13  25  Texas - BBBEF  2  7  9 
Kansas  0  0  0  Texas -NHCOA  5  3  8 
Kentucky  1  1  2  Texas - LEP  0  3  3 
Louisiana  1  2  3  Utah  4  43  47 
Maine  1  5  6  Vermont  0  3  3 
Maryland  0  0  0  Virginia - AAA  0  0  0 
Massachusetts  0  0  0  Virginia - BPSOS  0  0  0 
Michigan - AAA  0  0  0  Virgin Islands  0  0  0 
Michigan - MCOP  0  0  0  Washington - IC  4  191  195 
Minnesota  16  11  27  Washington - MSC  0  0  0 
Mississippi  18  0  18  West Virginia - AARP  0  0  0 
Missouri  0  0  0  Wisconsin - CWAG  4  2  6 
Montana  0  2  2  Wisconsin - GLITC  0  0  0 
Nebraska  4  0  4  Wyoming  0  0  0 
21   A P P E N D I X   ~   C

PERFORMANCE MEASURE 14:  Medicare Funds Recovered Attributable to the Project 
Jan.  June  July  Dec.  Total for 2005  Jan.  June  July  Dec.  Total for 2005 
Alabama  $0  $0  $0  Nevada  $0  $0  $0 
Alaska  $0  $0  $0  New Hampshire  $0  $0  $0 
Arizona - DES  $0  $0  $0  New Jersey - JFVS  $0  $72  $72 
Arizona - ITZA  $0  $0  $0  New Jersey - DHP  $0  $0  $0 
Arkansas  $4,856  $8,523  $13,379  New Mexico  $0  $0  $0 
California  $6,552  $6,880  $13,432  New York  $36,505  $63,695  $100,200 
Colorado  $0  $0  $0  North Carolina - DOA  $0  $0  $0 
Connecticut  $0  $0  $0  North Dakota  $0  $0  $0 
Delaware  $0  $0  $0  Ohio - COAAA  $0  $0  $0 
District of Columbia - AARP  $0  $0  $0  Ohio - PSI  $0  $0  $0 
District of Columbia - FH  $0  $0  $0  Oklahoma  $0  $0  $0 
Florida  $27,668  $8,160  $35,828  Oregon - SMP  $0  $0  $0 
Georgia - ARC  $338  $0  $338  Oregon - MULTI  $0  $0  $0 
Georgia - DHR  $186  $2,157  $2,343  Pennsylvania  $0  $0  $0 
Guam  $0  $0  $0  Puerto Rico  $296  $2,072  $2,368 
Hawaii  $0  $0  $0  Rhode Island  $0  $0  $0 
Idaho  $0  $0  $0  South Carolina  $0  $0  $0 
Illinois  $0  $0  $0  South Dakota  $0  $0  $0 
Indiana  $0  $0  $0  Tennessee  $0  $0  $0 
Iowa  $0  $0  $0  Texas - BBBEF  $79  $351  $430 
Kansas  $0  $0  $0  Texas - NHCOA  $5,829  $10,345  $16,174 
Kentucky  $665  $488  $1,153  Texas - LEP  $0  $0  $0 
Louisiana  $0  $0  $0  Utah  $0  $0  $0 
Maine  $0  $0  $0  Vermont  $0  $124  $124 
Maryland  $0  $0  $0  Virginia - AAA  $0  $0  $0 
Massachusetts  $0  $0  $0  Virginia - BPSOS  $0  $0  $0 
Michigan - AAA  $0  $0  $0  Virgin Islands  $0  $0  $0 
Michigan - MCOP  $0  $0  $0  Washington - IC  $0  $0  $0 
Minnesota  $216  $0  $216  Washington - MSC  $0  $0  $0 
Mississippi  $0  $0  $0  West Virginia - AARP  $0  $0  $0 
Missouri  $0  $0  $0  Wisconsin - CWAG  $0  $0  $0 
Montana  $0  $0  $0  Wisconsin - GLITC  $0  $0  $0 
Nebraska  $0  $0  $0  Wyoming  $0  $0  $0 
22   A P P E N D I X   ~   C

PERFORMANCE MEASURE 15A:  Medicaid Funds Recovered Attributable to the Project 
Jan.  June  July  Dec.  Total for 2005  Jan.  June  July  Dec.  Total for 2005 
Alabama  $0  $0  $0  Nevada  $0  $0  $0 
Alaska  $0  $0  $0  New Hampshire  $0  $0  $0 
Arizona - DES  $0  $0  $0  New Jersey - JFVS  $0  $0  $0 
Arizona - ITZA  $0  $0  $0  New Jersey - DHP  $0  $0  $0 
Arkansas  $0  $0  $0  New Mexico  $0  $0  $0 
California  $0  $0  $0  New York  $0  $0  $0 
Colorado  $0  $0  $0  North Carolina - DOA  $0  $0  $0 
Connecticut  $0  $0  $0  North Dakota  $0  $0  $0 
Delaware  $0  $0  $0  Ohio - COAAA  $0  $0  $0 
District of Columbia - AARP  $0  $0  $0  Ohio - PSI  $0  $0  $0 
District of Columbia - FH  $0  $0  $0  Oklahoma  $0  $0  $0 
Florida  $0  $0  $0  Oregon - SMP  $0  $0  $0 
Georgia - ARC  $0  $0  $0  Oregon - MULTI  $0  $0  $0 
Georgia - DHR  $0  $0  $0  Pennsylvania  $0  $0  $0 
Guam  $0  $0  $0  Puerto Rico  $0  $0  $0 
Hawaii  $0  $0  $0  Rhode Island  $0  $0  $0 
Idaho  $0  $0  $0  South Carolina  $0  $0  $0 
Illinois  $0  $0  $0  South Dakota  $0  $0  $0 
Indiana  $0  $0  $0  Tennessee  $0  $0  $0 
Iowa  $0  $0  $0  Texas - BBBEF  $0  $0  $0 
Kansas  $0  $0  $0  Texas - NHCOA  $0  $0  $0 
Kentucky  $0  $0  $0  Texas - LEP  $0  $0  $0 
Louisiana  $0  $0  $0  Utah  $0  $0  $0 
Maine  $0  $0  $0  Vermont  $0  $1,499  $1,499 
Maryland  $0  $0  $0  Virginia - AAA  $0  $0  $0 
Massachusetts  $0  $0  $0  Virginia - BPSOS  $0  $0  $0 
Michigan - AAA  $0  $0  $0  Virgin Islands  $0  $0  $0 
Michigan - MCOP  $0  $0  $0  Washington - IC  $0  $0  $0 
Minnesota  $0  $0  $0  Washington - MSC  $0  $0  $0 
Mississippi  $0  $0  $0  West Virginia - AARP  $0  $0  $0 
Missouri  $0  $0  $0  Wisconsin - CWAG  $0  $0  $0 
Montana  $0  $0  $0  Wisconsin - GLITC  $0  $0  $0 
Nebraska  $0  $0  $0  Wyoming  $0  $0  $0 
23   A P P E N D I X   ~   C

PERFORMANCE MEASURE 15B:  Savings to Beneficiaries Attributable to the Project 
Jan.  June  July  Dec.  Total for 2005  Jan.  June  July  Dec.  Total for 2005 
Alabama  $0  $0  $0  Nevada  $0  $0  $0 
Alaska  $0  $0  $0  New Hampshire  $0  $0  $0 
Arizona - DES  $0  $0  $0  New Jersey - JFVS  $0  $2,500  $2,500 
Arizona - ITZA  $0  $0  $0  New Jersey - DHP  $0  $0  $0 
Arkansas  $0  $0  $0  New Mexico  $4,350  $28,606  $32,956 
California  $5,355  $0  $5,355  New York  $1,604  $0  $1,604 
Colorado  $339  $1,922  $2,261  North Carolina - DOA  $0  $0  $0 
Connecticut  $0  $0  $0  North Dakota  $0  $0  $0 
Delaware  $1,583  $0  $1,583  Ohio - COAAA  $0  $0  $0 
District of Columbia - AARP  $0  $0  $0  Ohio - PSI  $97  $0  $97 
District of Columbia - FH  $0  $0  $0  Oklahoma  $0  $0  $0 
Florida  $0  $0  $0  Oregon - SMP  $0  $0  $0 
Georgia - ARC  $0  $0  $0  Oregon - MULTI  $0  $0  $0 
Georgia - DHR  $0  $0  $0  Pennsylvania  $1,673  $8,520  $10,193 
Guam  $0  $0  $0  Puerto Rico  $100  $0  $100 
Hawaii  $0  $0  $0  Rhode Island  $0  $0  $0 
Idaho  $23,614  $8,743  $32,357  South Carolina  $0  $0  $0 
Illinois  $200  $0  $200  South Dakota  $0  $0  $0 
Indiana  $0  $0  $0  Tennessee  $0  $0  $0 
Iowa  $0  $0  $0  Texas - BBBEF  $0  $0  $0 
Kansas  $0  $0  $0  Texas - NHCOA  $0  $0  $0 
Kentucky  $0  $0  $0  Texas - LEP  $0  $0  $0 
Louisiana  $925  $227  $1,152  Utah  $0  $0  $0 
Maine  $0  $0  $0  Vermont  $0  $0  $0 
Maryland  $0  $0  $0  Virginia - AAA  $0  $0  $0 
Massachusetts  $0  $0  $0  Virginia - BPSOS  $0  $0  $0 
Michigan - AAA  $0  $0  $0  Virgin Islands  $0  $0  $0 
Michigan - MCOP  $0  $0  $0  Washington - IC  $0  $0  $0 
Minnesota  $4,344  $6,910  $11,254  Washington - MSC  $0  $0  $0 
Mississippi  $298  $0  $298  West Virginia - AARP  $0  $0  $0 
Missouri  $0  $0  $0  Wisconsin - CWAG  $0  $0  $0 
Montana  $0  $1,676  $1,676  Wisconsin - GLITC  $0  $0  $0 
Nebraska  $15  $220  $235  Wyoming  $0  $0  $0 
24   A P P E N D I X   ~   C

PERFORMANCE MEASURE 15C:  Other Savings Attributable to the Project 
Jan.  June  July  Dec.  Total for 2005  Jan.  June  July  Dec.  Total for 2005 
Alabama  $0  $0  $0  Nevada  $0  $0  $0 
Alaska  $0  $0  $0  New Hampshire  $0  $0  $0 
Arizona - DES  $0  $0  $0  New Jersey - DHPR  $0  $0  $0 
Arizona - ITZA  $0  $0  $0  New Jersey - JFVS  $0  $0  $0 
Arkansas  $0  $0  $0  New Mexico  $0  $0  $0 
California  $0  $0  $0  New York  $0  $0  $0 
Colorado  $0  $0  $0  North Carolina - DOA  $0  $0  $0 
Connecticut  $0  $0  $0  North Dakota  $0  $0  $0 
Delaware  $0  $0  $0  Ohio - COAAA  $0  $0  $0 
District of Columbia - AARP  $0  $0  $0  Ohio - PSI  $0  $0  $0 
District of Columbia - FH  $0  $0  $0  Oklahoma  $0  $0  $0 
Florida  $0  $0  $0  Oregon - SMP  $0  $0  $0 
Georgia - ARC  $0  $0  $0  Oregon - MULTI  $0  $0  $0 
Georgia - DHR  $0  $0  $0  Pennsylvania  $0  $0  $0 
Guam  $0  $0  $0  Puerto Rico  $0  $0  $0 
Hawaii  $0  $0  $0  Rhode Island  $0  $0  $0 
Idaho  $0  $0  $0  South Carolina  $0  $0  $0 
Illinois  $0  $0  $0  South Dakota  $0  $0  $0 
Indiana  $0  $0  $0  Tennessee  $0  $0  $0 
Iowa  $0  $0  $0  Texas - BBBEF  $0  $0  $0 
Kansas  $0  $0  $0  Texas - NHCOA  $0  $0  $0 
Kentucky  $0  $0  $0  Texas - LEP  $0  $0  $0 
Louisiana  $0  $0  $0  Utah  $0  $0  $0 
Maine  $0  $0  $0  Vermont  $0  $0  $0 
Maryland  $0  $0  $0  Virginia - AAA  $0  $0  $0 
Massachusetts  $0  $0  $0  Virginia - BPSOS  $0  $0  $0 
Michigan - AAA  $0  $0  $0  Virgin Islands  $0  $0  $0 
Michigan - MCOP  $0  $0  $0  Washington - IC  $0  $0  $0 
Minnesota  $0  $0  $0  Washington - MSC  $0  $0  $0 
Mississippi  $0  $10  $10  West Virginia - AARP  $0  $0  $0 
Missouri  $0  $0  $0  Wisconsin - CWAG  $0  $0  $0 
Montana  $0  $0  $0  Wisconsin - GLITC  $0  $0  $0 
Nebraska  $0  $0  $0  Wyoming  $0  $0  $0 
25     A P P E N D I X   ~   D  
Individual Project Results for 2005 
The following tables provide the results for each performance measure for each of the 66 Senior Medicare Patrol Projects operating in 
2005.  Each table provides the performance measure results for the two 6-month reporting periods.  
Please note that Performance Measure 9, Estimated number of people reached by media events, is calculated by adding the average 
number of viewers reached each time an advertisement is aired and the number of readers reached for each individual printed 
advertisement.   
Two projects operated by the Alabama Commission on Aging and the Central Ohio Area Agency on Aging closed in June 2005.    
26   A P P E N D I X   ~   D

Alabama  Alabama Commission on Aging, Montgomery 
Total for  Change in
In operation since:  July 1999  closed June 2005  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  7  7  0  -7 
2  Number of new volunteers trained   51  51  0  -51 
3  Number of media events conducted  136  136  0  -136 
4  Number of community education events conducted  279  279  0  -279 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  17  17  0  -17 
6  Number of group sessions for beneficiaries led by volunteers  121  121  0  -121 
7  Number of beneficiaries who attended group sessions led by volunteers  2,929  2,929  0  -2,929 
8  Number of one-on-one sessions held between beneficiaries and volunteers  940  940  0  -940 
7 + 8  Total number of beneficiaries educated  3,869  3,869  0  -3869 
9  Estimated number of people reached by media events  108,925  108,925  0  -108,925 
10  Estimated number of people reached by community education events  29,748  29,748  0  -29,748 
11  Number of complaints received attributable to the project  38  38  0  -38 
12  Number of complaints referred for followup  2  2  0  -2 
13  Number of complaints that resulted in some action  2  2  0  -2 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
27   A P P E N D I X   ~   D

Alaska  Alaska State Division of Senior Services, Anchorage 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  21 
 5
 16
 11 

2 
 Number of new volunteers trained   163 
 30 
 133
 103 

3 
 Number of media events conducted  13 
 1
 12
 11 

4 
 Number of community education events conducted  22 
 5
 17
 12 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  103  
30  7
 3
 43  

6 
 Number of group sessions for beneficiaries led by volunteers  60 
 10 
 50
 40 

7 
 Number of beneficiaries who attended group sessions led by volunteers  240 
 40 
 200
 160 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  220 
 20 
 200
 180 

7 + 8 
 Total number of beneficiaries educated  460 
 60 
 400
 340 

9 
 Estimated number of people reached by media events  1,000,000  500,000  500,000  0

10 
 Estimated number of people reached by community education events  2,757  185 
 2,572  2,387 

11 
 Number of complaints received attributable to the project  3 
 2
 1
 -1 

12 
 Number of complaints referred for followup  0  0  0  0 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
28
 A P P E N D I X   ~   D

Arizona  Arizona Department of Economic Security, Phoenix 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  44  15  29  14 
2  Number of new volunteers trained   71  33  38  5 
3  Number of media events conducted  25  14  11  -3 
4  Number of community education events conducted  133  24  109  85 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  23  15  8  -7 
6  Number of group sessions for beneficiaries led by volunteers  199  24  175  151 
7  Number of beneficiaries who attended group sessions led by volunteers  6,341  2,287  4,054  1,767 
8  Number of one-on-one sessions held between beneficiaries and volunteers  150  0  150  150 
7 + 8  Total number of beneficiaries educated  6,491  2,287  4,204  1917 
9  Estimated number of people reached by media events  71,352  52,802  18,550  -34,252 
10  Estimated number of people reached by community education events  6,652  2,598  4,054  1,456 
11  Number of complaints received attributable to the project  11  6  5  -1 
12  Number of complaints referred for followup  6  3  3  0 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  0  $0  $0 
15C  Other savings attributable to the project  $0  0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  0  $0  $0 
14 + 15  Total savings attributable to the project  $0  0  $0  $0 
29   A P P E N D I X   ~   D

Arizona  Inter Tribal Council of Arizona, Phoenix 
Total for  Change in
In operation since:  July 2005  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  0  0  0  0 
2  Number of new volunteers trained   0  0  0  0 
3  Number of media events conducted  0  0  0  0 
4  Number of community education events conducted  0  0  0  0 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  0  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  0  0  0  0 
7  Number of beneficiaries who attended group sessions led by volunteers  0  0  0  0 
8  Number of one-on-one sessions held between beneficiaries and volunteers  0  0  0  0 
7 + 8  Total number of beneficiaries educated  0  0  0  0 
9  Estimated number of people reached by media events  0  0  0  0 
10  Estimated number of people reached by community education events  0  0  0  0 
11  Number of complaints received attributable to the project  0  0  0  0 
12  Number of complaints referred for followup  0  0  0  0 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
30   A P P E N D I X   ~   D

Arkansas  Arkansas Division of Aging and Adult Services, Little Rock 
Total for  Change in
In operation since:  July 2002  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  10 
 4
 6
 2 

2 
 Number of new volunteers trained   62 
 45 
 17
 -28 

3 
 Number of media events conducted  35 
 19 
 16
 -3 

4 
 Number of community education events conducted  126 
 42 
 84
 42 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  48  
29  1
 9
 -10  

6 
 Number of group sessions for beneficiaries led by volunteers  103 
 59 
 44
 -15 

7 
 Number of beneficiaries who attended group sessions led by volunteers  2,392  1,228  1,164  -64 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  265 
 60 
 205
 145 

7 + 8 
 Total number of beneficiaries educated  2,657  1,288  1,369  81 

9 
 Estimated number of people reached by media events  1,098,888  882,388  216,500  -665,888 

10 
 Estimated number of people reached by community education events  9,840  5,305  4,535  -770 

11 
 Number of complaints received attributable to the project  51 
 20 
 31
 11 

12 
 Number of complaints referred for followup  23 
 7
 16
 9

13 
 Number of complaints that resulted in some action  8 
 4
 4
 0 

14 
 Medicare funds recovered attributable to the project  $13,379  4,856  $8,523  $3,667 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $13,379  $4,856  $8,523  $3,667 
31
 A P P E N D I X   ~   D

California  California Health Insurance Counseling Advocacy Programs Association, Sacramento 
Total for  Change in
In operation since:  July 1997  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  24  22  2  -20 
2  Number of new volunteers trained   376  357  19  -338 
3  Number of media events conducted  52  36  16  -20 
4  Number of community education events conducted  327  176  151  -25 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  37  17  20  3 
6  Number of group sessions for beneficiaries led by volunteers  225  120  105  -15 
7  Number of beneficiaries who attended group sessions led by volunteers  7,120  3,424  3,696  272 
8  Number of one-on-one sessions held between beneficiaries and volunteers  168  38  130  92 
7 + 8  Total number of beneficiaries educated  7,288  3,462  3,826  364 
9  Estimated number of people reached by media events  14,186,149  5,500,000  8,686,149  3,186,149 
10  Estimated number of people reached by community education events  12,196  5,023  7,173  2,150 
11  Number of complaints received attributable to the project  71  55  16  -39 
12  Number of complaints referred for followup  63  55  8  -47 
13  Number of complaints that resulted in some action  9  5  4  -1 
14  Medicare funds recovered attributable to the project  $13,432  $6,552  $6,880  $328 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $5,355  $5,355  $0  -$5,355 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $5,355  $5,355  $0  -$5,355 
14 + 15  Total savings attributable to the project  $18,787  $11,907  $6,880  -$5,027 
32   A P P E N D I X   ~   D

Colorado  Colorado Division of Insurance, Denver 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  7 
 4
 3
 -1 

2 
 Number of new volunteers trained   36 
 19 
 17
 -2 

3 
 Number of media events conducted  21 
 6
 15
 9

4 
 Number of community education events conducted  606 
 17 
 589
 572 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  74  
4
 70
 66  

6 
 Number of group sessions for beneficiaries led by volunteers  72 
 66 
 6
 -60 

7 
 Number of beneficiaries who attended group sessions led by volunteers  2,081  1,879  202
 -1,677 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  142 
 24 
 118
 94 

7 + 8 
 Total number of beneficiaries educated  2,223  1,903  320
 -1583 

9 
 Estimated number of people reached by media events  657,200  460,300  196,900  -263,400 

10 
 Estimated number of people reached by community education events  20,580  1,328  19,252  17,924  

11 
 Number of complaints received attributable to the project  9 
 4
 5
 1 

12 
 Number of complaints referred for followup  5 
 1
 4
 3 

13 
 Number of complaints that resulted in some action  5 
 0  5
 5 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $2,261  $339  $1,922  $1,583 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $2,261  $339  $1,922  $1,583 

14 + 15 
 Total savings attributable to the project  $2,261  $339  $1,922  $1,583 
33
 A P P E N D I X   ~   D

Connecticut  Connecticut Department of Social Services, Hartford 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  19 
 5
 14
 9

2 
 Number of new volunteers trained   99 
 16 
 83
 67 

3 
 Number of media events conducted  107 
 17 
 90
 73 

4 
 Number of community education events conducted  664 
 40 
 624
 584 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  16  
4
 12
 8

6 
 Number of group sessions for beneficiaries led by volunteers  38 
 7
 31
 24 

7 
 Number of beneficiaries who attended group sessions led by volunteers  1,051  163 
 888
 725 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  8 
 5
 3
 -2 

7 + 8 
 Total number of beneficiaries educated  1,059  168 
 891
 723 

9 
 Estimated number of people reached by media events  3,277,137  768,000  2,509,137  1,741,137  

10 
 Estimated number of people reached by community education events  29,873  7,774  22,099  14,325  

11 
 Number of complaints received attributable to the project  11 
 5
 6
 1 

12 
 Number of complaints referred for followup  6 
 4
 2
 -2 

13 
 Number of complaints that resulted in some action  1 
 0  1
 1 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
34
 A P P E N D I X   ~   D

Delaware  Delaware Department of Health and Social Services, New Castle 
Total for  Change in 
In operation since:  July 1999  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  4  2  2  0 
2  Number of new volunteers trained   7  4  3  -1 
3  Number of media events conducted  9  5  4  -1 
4  Number of community education events conducted  31  13  18  5 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  6  3  3  0 
6  Number of group sessions for beneficiaries led by volunteers  47  35  12  -23 
7  Number of beneficiaries who attended group sessions led by volunteers  6,422  3,462  2,960  -502 
8  Number of one-on-one sessions held between beneficiaries and volunteers  242  170  72  -98 
7 + 8  Total number of beneficiaries educated  6,664  3,632  3,032  -600 
9  Estimated number of people reached by media events  350,000  200,000  150,000  -50,000 
10  Estimated number of people reached by community education events  6,050  1,550  4,500  2,950 
11  Number of complaints received attributable to the project  36  28  8  -20 
12  Number of complaints referred for followup  19  11  8  -3 
13  Number of complaints that resulted in some action  36  28  8  -20 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $1,583  $1,583  $0  -$1,583 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $1,583  $1,583  $0  -$1,583 
14 + 15  Total savings attributable to the project  $1,583  $1,583  $0  -$1,583 
35
 A P P E N D I X   ~   D

District of Columbia  The AARP Foundation, Washington, DC 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  2 
 2
 0  -2 

2 
 Number of new volunteers trained   7 
 7
 0  -7 

3 
 Number of media events conducted  0  0  0  0 

4 
 Number of community education events conducted  13 
 10 
 3
 -7 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  1  
1
 0  -1  

6 
 Number of group sessions for beneficiaries led by volunteers  67 
 25 
 42
 17 

7 
 Number of beneficiaries who attended group sessions led by volunteers  2,475  1,015  1,460  445 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  4 
 0  4
 4 

7 + 8 
 Total number of beneficiaries educated  2,479  1,015  1,464  449 

9 
 Estimated number of people reached by media events  0  0  0  0 

10 
 Estimated number of people reached by community education events  8,375  3,375  5,000  1,625  

11 
 Number of complaints received attributable to the project  63 
 10 
 53
 43 

12 
 Number of complaints referred for followup  0  0  0  0 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
36
 A P P E N D I X   ~   D

District of Columbia  Friendship House, Washington, DC 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  10  5  5  0 
2  Number of new volunteers trained   13  6  7  1 
3  Number of media events conducted  5  3  2  -1 
4  Number of community education events conducted  27  19  8  -11 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  8  4  4  0 
6  Number of group sessions for beneficiaries led by volunteers  13  8  5  -3 
7  Number of beneficiaries who attended group sessions led by volunteers  366  268  98  -170 
8  Number of one-on-one sessions held between beneficiaries and volunteers  45  40  5  -35 
7 + 8  Total number of beneficiaries educated  411  308  103  -205 
9  Estimated number of people reached by media events  575,000  375,000  200,000  -175,000 
10  Estimated number of people reached by community education events  57,475  3,325  54,150  50,825 
11  Number of complaints received attributable to the project  10  10  0  -10 
12  Number of complaints referred for followup  11  10  1  -9 
13  Number of complaints that resulted in some action  1  0  1  1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
37   A P P E N D I X   ~   D

Florida  Tampa Bay Regional Planning Council, St. Petersburg 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  3  2  1  -1 
2  Number of new volunteers trained   15  8  7  -1 
3  Number of media events conducted  10  5  5  0 
4  Number of community education events conducted  81  65  16  -49 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  10  7  3  -4 
6  Number of group sessions for beneficiaries led by volunteers  72  51  21  -30 
7  Number of beneficiaries who attended group sessions led by volunteers  5,665  3,999  1,666  -2,333 
8  Number of one-on-one sessions held between beneficiaries and volunteers  32  1  31  30 
7 + 8  Total number of beneficiaries educated  5,697  4,000  1,697  -2303 
9  Estimated number of people reached by media events  1,184,600  533,300  651,300  118,000 
10  Estimated number of people reached by community education events  7,255  3,976  3,279  -697 
11  Number of complaints received attributable to the project  27  13  14  1 
12  Number of complaints referred for followup  12  5  7  2 
13  Number of complaints that resulted in some action  1  1  0  -1 
14  Medicare funds recovered attributable to the project  $35,828  $27,668  $8,160  -$19,508 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $35,828  $27,668  $8,160  -$19,508 
38   A P P E N D I X   ~   D

Georgia  Atlanta Regional Commission, Atlanta 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  3  0  3  3 
2  Number of new volunteers trained   5  0  5  5 
3  Number of media events conducted  36  31  5  -26 
4  Number of community education events conducted  63  3  60  57 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  5  0  5  5 
6  Number of group sessions for beneficiaries led by volunteers  273  228  45  -183 
7  Number of beneficiaries who attended group sessions led by volunteers  6,878  5,906  972  -4,934 
8  Number of one-on-one sessions held between beneficiaries and volunteers  981  552  429  -123 
7 + 8  Total number of beneficiaries educated  7,859  6,458  1,401  -5057 
9  Estimated number of people reached by media events  224,572  186,302  38,270  -148,032 
10  Estimated number of people reached by community education events  9,802  212  9,590  9,378 
11  Number of complaints received attributable to the project  23  9  14  5 
12  Number of complaints referred for followup  9  4  5  1 
13  Number of complaints that resulted in some action  2  1  1  0 
14  Medicare funds recovered attributable to the project  $338  $338  $0  -$338 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $338  $338  $0  -$338 
39   A P P E N D I X   ~   D

Georgia  Department of Human Resources, Atlanta 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  53  28  25  -3 
2  Number of new volunteers trained   156  118  38  -80 
3  Number of media events conducted  115  78  37  -41 
4  Number of community education events conducted  635  207  428  221 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  460  402  58  -344 
6  Number of group sessions for beneficiaries led by volunteers  305  188  117  -71 
7  Number of beneficiaries who attended group sessions led by volunteers  7,304  4,694  2,610  -2,084 
8  Number of one-on-one sessions held between beneficiaries and volunteers  296  202  94  -108 
7 + 8  Total number of beneficiaries educated  7,600  4,896  2,704  -2192 
9  Estimated number of people reached by media events  1,999,248  1,020,801  978,447  -42,354 
10  Estimated number of people reached by community education events  32,113  7,369  24,744  17,375 
11  Number of complaints received attributable to the project  60  48  12  -36 
12  Number of complaints referred for followup  18  10  8  -2 
13  Number of complaints that resulted in some action  3  1  2  1 
14  Medicare funds recovered attributable to the project  $2,343  $186  $2,157  $1,971 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $2,343  $186  $2,157  $1,971 
40   A P P E N D I X   ~   D

Guam  Department of Public Health and Social Services, Hagatna 
Total for  Change in
In operation since:  July 2005  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  1 
 0  1
 1 

2 
 Number of new volunteers trained   1 
 0  1
 1 

3 
 Number of media events conducted  3 
 0  3
 3 

4 
 Number of community education events conducted  9 
 0  9
 9 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  1  
0  1
 1  

6 
 Number of group sessions for beneficiaries led by volunteers  18 
 0  18
 18 

7 
 Number of beneficiaries who attended group sessions led by volunteers  950 
 0  950
 950 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  101 
 0  101
 101 

7 + 8 
 Total number of beneficiaries educated  1,051  0  1,051  1,051 

9 
 Estimated number of people reached by media events  150,000  0  150,000  150,000 

10 
 Estimated number of people reached by community education events  770 
 0  770
 770 

11 
 Number of complaints received attributable to the project  0  0  0  0 

12 
 Number of complaints referred for followup  0  0  0  0 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
41
 A P P E N D I X   ~   D

Hawaii  Hawaii Executive Office of Aging, Honolulu 
Total for  Change in
In operation since:  July 1997  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  8 
 4
 4
 0 

2 
 Number of new volunteers trained   16 
 5
 11
 6

3 
 Number of media events conducted  13 
 5
 8
 3 

4 
 Number of community education events conducted  27 
 6
 21
 15 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  1  
0  1
 1  

6 
 Number of group sessions for beneficiaries led by volunteers  55 
 25 
 30
 5 

7 
 Number of beneficiaries who attended group sessions led by volunteers  3,100  1,600  1,500  -100 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  6 
 0  6
 6 

7 + 8 
 Total number of beneficiaries educated  3,106  1,600  1,506  -94 

9 
 Estimated number of people reached by media events  425,000  200,000  225,000  25,000 

10 
 Estimated number of people reached by community education events  11,000  5,000  6,000  1,000  

11 
 Number of complaints received attributable to the project  48 
 25 
 23
 -2 

12 
 Number of complaints referred for followup  2 
 0  2
 2 

13 
 Number of complaints that resulted in some action  2 
 0  2
 2 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
42
 A P P E N D I X   ~   D

Idaho  Idaho Medicare Watch Partnership, Boise 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  66 
 10 
 56
 46 

2 
 Number of new volunteers trained   187 
 23 
 164
 141 

3 
 Number of media events conducted  144 
 29 
 115
 86 

4 
 Number of community education events conducted  462 
 127 
 335
 208 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  112  
3
 109
 106  

6 
 Number of group sessions for beneficiaries led by volunteers  476 
 27 
 449
 422 

7 
 Number of beneficiaries who attended group sessions led by volunteers  12,005  780 
 11,225  10,445 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  3,228  759 
 2,469  1,710 

7 + 8 
 Total number of beneficiaries educated  15,233  1,539  13,694  12155 

9 
 Estimated number of people reached by media events  1,714,856  627,929  1,086,927  458,998 

10 
 Estimated number of people reached by community education events  22,761  9,568  13,193  3,625  

11 
 Number of complaints received attributable to the project  588 
 262 
 326
 64 

12 
 Number of complaints referred for followup  10 
 3
 7
 4 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $32,357  $23,614  $8,743  -$14,870 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $32,357  $23,614  $8,743  -$14,870 

14 + 15 
 Total savings attributable to the project  $32,357  $23,614  $8,743  -$14,870 
43
 A P P E N D I X   ~   D

Illinois  Suburban Area Agency on Aging, Oak Park 
Total for  Change in
In operation since:  July 1997  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  37 
 18 
 19
 1 

2 
 Number of new volunteers trained   138 
 56 
 82
 26 

3 
 Number of media events conducted  136 
 93 
 43
 -50 

4 
 Number of community education events conducted  330 
 143 
 187
 44 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  55  
41  1
 4
 -27  

6 
 Number of group sessions for beneficiaries led by volunteers  371 
 182 
 189
 7 

7 
 Number of beneficiaries who attended group sessions led by volunteers  12,300  5,344  6,956  1,612  

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  216 
 7
 209
 202 

7 + 8 
 Total number of beneficiaries educated  12,516  5,351  7,165  1814 

9 
 Estimated number of people reached by media events  11,057,030  8,893,230  2,163,800  -6,729,430  

10 
 Estimated number of people reached by community education events  19,680  6,980  12,700  5,720  

11 
 Number of complaints received attributable to the project  9 
 5
 4
 -1 

12 
 Number of complaints referred for followup  7 
 5
 2
 -3 

13 
 Number of complaints that resulted in some action  5 
 2
 3
 1 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $200  $200  $0  -$200 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $200  $200  $0  -$200 

14 + 15 
 Total savings attributable to the project  $200  $200  $0  -$200 
44
 A P P E N D I X   ~   D

Indiana  Indiana Division of Disability, Aging and Rehabilitation, Indianapolis 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  32 
 22 
 10
 -12 

2 
 Number of new volunteers trained   547 
 107 
 440
 333 

3 
 Number of media events conducted  21 
 6
 15
 9

4 
 Number of community education events conducted  201 
 93 
 108
 15 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  13  
2
 11
 9

6 
 Number of group sessions for beneficiaries led by volunteers  248 
 79 
 169
 90 

7 
 Number of beneficiaries who attended group sessions led by volunteers  13,512  2,015  11,497  9,482  

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  3,297  252 
 3,045  2,793 

7 + 8 
 Total number of beneficiaries educated  16,809  2,267  14,542  12275 

9 
 Estimated number of people reached by media events  990,450  4,800  985,650  980,850 

10 
 Estimated number of people reached by community education events  25,468  14,127  11,341  -2,786  

11 
 Number of complaints received attributable to the project  1 
 0  1
 1 

12 
 Number of complaints referred for followup  1 
 0  1
 1 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
45
 A P P E N D I X   ~   D

Iowa  Iowa Department of Elder Affairs, Waterloo 
Total for  Change in
In operation since:  July 1997  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  22 
 12 
 10
 -2 

2 
 Number of new volunteers trained   33 
 14 
 19
 5 

3 
 Number of media events conducted  5,166  2,095  3,071  976 

4 
 Number of community education events conducted  221 
 94 
 127
 33 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  31  
12  1
 9
 7  

6 
 Number of group sessions for beneficiaries led by volunteers  910 
 314 
 596
 282 

7 
 Number of beneficiaries who attended group sessions led by volunteers  31,525  23,797  7,728  -16,069  

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  69 
 49 
 20
 -29 

7 + 8 
 Total number of beneficiaries educated  31,594  23,846  7,748  -16098 

9 
 Estimated number of people reached by media events  2,131,210  1,142,908  988,302  -154,606 

10 
 Estimated number of people reached by community education events  23,608  7,127  16,481  9,354  

11 
 Number of complaints received attributable to the project  122 
 49 
 73
 24 

12 
 Number of complaints referred for followup  32 
 15 
 17
 2 

13 
 Number of complaints that resulted in some action  25 
 12 
 13
 1 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
46
 A P P E N D I X   ~   D

Kansas  Department on Aging, Topeka* 
Total for  Change in
In operation since:  July 2003  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  0  0  0  0 
2  Number of new volunteers trained   0  0  0  0 
3  Number of media events conducted  4  4  0  -4 
4  Number of community education events conducted  4  1  3  2 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  0  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  0  0  0  0 
7  Number of beneficiaries who attended group sessions led by volunteers  0  0  0  0 
8  Number of one-on-one sessions held between beneficiaries and volunteers  24  24  0  -24 
7 + 8  Total number of beneficiaries educated  24  24  0  -24 
9  Estimated number of people reached by media events  22,000  22,000  0  -22,000 
10  Estimated number of people reached by community education events  550  200  350  150 
11  Number of complaints received attributable to the project  5  0  5  5 
12  Number of complaints referred for followup  4  0  4  4 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
*Kansas Department of Aging replaced Kansas Via Christi of Wichita as the SMP in July 2005.  
47   A P P E N D I X   ~   D

Kentucky  Kentucky Association of Senior Service Corps Programs, Louisville 
Total for  Change in
In operation since:  July 2001  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  22  12  10  -2 
2  Number of new volunteers trained   55  45  10  -35 
3  Number of media events conducted  194  97  97  0 
4  Number of community education events conducted  206  103  103  0 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  47  42  5  -37 
6  Number of group sessions for beneficiaries led by volunteers  310  132  178  46 
7  Number of beneficiaries who attended group sessions led by volunteers  12,228  4,461  7,767  3,306 
8  Number of one-on-one sessions held between beneficiaries and volunteers  7,172  2,641  4,531  1,890 
7 + 8  Total number of beneficiaries educated  19,400  7,102  12,298  5196 
9  Estimated number of people reached by media events  3,700,797  1,700,797  2,000,000  299,203 
10  Estimated number of people reached by community education events  11,125  5,289  5,836  547 
11  Number of complaints received attributable to the project  35  34  1  -33 
12  Number of complaints referred for followup  4  3  1  -2 
13  Number of complaints that resulted in some action  2  1  1  0 
14  Medicare funds recovered attributable to the project  $1,153  $665  $488  -$177 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $1,153  $665  $488  -$177 
48   A P P E N D I X   ~   D

Louisiana  Vernon Parish Council on Aging, Inc., Leesville 
Total for  Change in
In operation since:  July 2000  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  4  3  1  -2 
2  Number of new volunteers trained   118  95  23  -72 
3  Number of media events conducted  71  44  27  -17 
4  Number of community education events conducted  84  78  6  -72 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  49  38  11  -27 
6  Number of group sessions for beneficiaries led by volunteers  63  54  9  -45 
7  Number of beneficiaries who attended group sessions led by volunteers  1,301  1,112  189  -923 
8  Number of one-on-one sessions held between beneficiaries and volunteers  442  315  127  -188 
7 + 8  Total number of beneficiaries educated  1,743  1,427  316  -1111 
9  Estimated number of people reached by media events  152,200  102,200  50,000  -52,200 
10  Estimated number of people reached by community education events  4,140  4,019  121  -3,898 
11  Number of complaints received attributable to the project  22  11  11  0 
12  Number of complaints referred for followup  4  1  3  2 
13  Number of complaints that resulted in some action  3  1  2  1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $1,152  $925  $227  -$698 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $1,152  $925  $227  -$698 
14 + 15  Total savings attributable to the project  $1,152  $925  $227  -$698 
49   A P P E N D I X   ~   D

Maine  Maine Department of Human Services' Bureau of Elder and Adult Services, Augusta 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  29 
 9
 20
 11 

2 
 Number of new volunteers trained   117 
 17 
 100
 83 

3 
 Number of media events conducted  189 
 94 
 95
 1 

4 
 Number of community education events conducted  227 
 98 
 129
 31 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  31  
1
 30
 29  

6 
 Number of group sessions for beneficiaries led by volunteers  217 
 94 
 123
 29 

7 
 Number of beneficiaries who attended group sessions led by volunteers  4,380  2,399  1,981  -418 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  1,769  710 
 1,059  349 

7 + 8 
 Total number of beneficiaries educated  6,149  3,109  3,040  -69 

9 
 Estimated number of people reached by media events  2,083,395  1,144,895  938,500  -206,395 

10 
 Estimated number of people reached by community education events  13,728  7,235  6,493  -742 

11 
 Number of complaints received attributable to the project  10 
 0  10
 10 

12 
 Number of complaints referred for followup  11 
 1
 10
 9

13 
 Number of complaints that resulted in some action  6 
 1
 5
 4 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
50
 A P P E N D I X   ~   D

Maryland  Maryland Office on Aging, Baltimore 
Total for  Change in 
In operation since:  July 1997  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  73  25  48  23 
2  Number of new volunteers trained   1,028  456  572  116 
3  Number of media events conducted  132  38  94  56 
4  Number of community education events conducted  209  181  28  -153 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  15  0  15  15 
6  Number of group sessions for beneficiaries led by volunteers  337  0  337  337 
7  Number of beneficiaries who attended group sessions led by volunteers  14,305  0  14,305  14,305 
8  Number of one-on-one sessions held between beneficiaries and volunteers  3,629  1,190  2,439  1,249 
7 + 8  Total number of beneficiaries educated  17,934  1,190  16,744  15554 
9  Estimated number of people reached by media events  800,347  183,997  616,350  432,353 
10  Estimated number of people reached by community education events  13,985  5,801  8,184  2,383 
11  Number of complaints received attributable to the project  436  403  33  -370 
12  Number of complaints referred for followup  13  13  0  -13 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
51
 A P P E N D I X   ~   D

Massachusetts  Elder Services of Merrimack, Lawrence 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  7 
 2
 5
 3 

2 
 Number of new volunteers trained   73 
 18 
 55
 37 

3 
 Number of media events conducted  539 
 179 
 360
 181 

4 
 Number of community education events conducted  1,054  334 
 720
 386 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  3  
0  3
 3  

6 
 Number of group sessions for beneficiaries led by volunteers  447 
 115 
 332
 217 

7 
 Number of beneficiaries who attended group sessions led by volunteers  0  0  0  0 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  14,218  5,676  8,542  2,866 

7 + 8 
 Total number of beneficiaries educated  14,218  5,676  8,542  2866 

9 
 Estimated number of people reached by media events  6,250,619  3,608,672  2,641,947  -966,725  

10 
 Estimated number of people reached by community education events  73,446  12,949  60,497  47,548  

11 
 Number of complaints received attributable to the project  1,044  382 
 662
 280 

12 
 Number of complaints referred for followup  0  0  0  0 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
52
 A P P E N D I X   ~   D

Michigan  Area Agencies on Aging Association of Michigan, Lansing 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  94 
 11 
 83
 72 

2 
 Number of new volunteers trained   1,153  226 
 927
 701 

3 
 Number of media events conducted  8 
 3
 5
 2 

4 
 Number of community education events conducted  93 
 6
 87
 81 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  458  
0  458
 458  

6 
 Number of group sessions for beneficiaries led by volunteers  45 
 17 
 28
 11 

7 
 Number of beneficiaries who attended group sessions led by volunteers  1,563  654 
 909
 255 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  1,481  27 
 1,454  1,427 

7 + 8 
 Total number of beneficiaries educated  3,044  681 
 2,363  1682 

9 
 Estimated number of people reached by media events  394,868  215,000  179,868  -35,132 

10 
 Estimated number of people reached by community education events  6,835  799 
 6,036  5,237 

11 
 Number of complaints received attributable to the project  9 
 0  9
 9 

12 
 Number of complaints referred for followup  0  0  0  0 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
53
 A P P E N D I X   ~   D

Michigan  Monroe County Opportunity Program, Inc., Monroe 
Total for  Change in 
In operation since:  July 2005  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  1  0  1  1 
2  Number of new volunteers trained   7  0  7  7 
3  Number of media events conducted  5  0  5  5 
4  Number of community education events conducted  8  0  8  8 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  7  0  7  7 
6  Number of group sessions for beneficiaries led by volunteers  2  0  2  2 
7  Number of beneficiaries who attended group sessions led by volunteers  34  0  34  34 
8  Number of one-on-one sessions held between beneficiaries and volunteers  8  0  8  8 
7 + 8  Total number of beneficiaries educated  42  0  42  42 
9  Estimated number of people reached by media events  147,000  0  147,000  147,000 
10  Estimated number of people reached by community education events  975  0  975  975 
11  Number of complaints received attributable to the project  1  0  1  1 
12  Number of complaints referred for followup  0  0  0  0 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
54
 A P P E N D I X   ~   D

Minnesota  Minnesota Board of Aging, St. Paul 
Total for  Change in
In operation since:  July 1997  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  147 
 132 
 15
 -117 

2 
 Number of new volunteers trained   310 
 91 
 219
 128 

3 
 Number of media events conducted  17 
 0  17
 17 

4 
 Number of community education events conducted  230 
 15 
 215
 200 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  136  
18  11
 8
 100  

6 
 Number of group sessions for beneficiaries led by volunteers  136 
 18 
 118
 100 

7 
 Number of beneficiaries who attended group sessions led by volunteers  7,684  150 
 7,534  7,384 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  71 
 32 
 39
 7 

7 + 8 
 Total number of beneficiaries educated  7,755  182 
 7,573  7391 

9 
 Estimated number of people reached by media events  72,485  0  72,485  72,485 

10 
 Estimated number of people reached by community education events  17,577  248 
 17,329  17,081 

11 
 Number of complaints received attributable to the project  84 
 47 
 37
 -10 

12 
 Number of complaints referred for followup  50 
 24 
 26
 2 

13 
 Number of complaints that resulted in some action  27 
 16 
 11
 -5 

14 
 Medicare funds recovered attributable to the project  $216  $216  $0  -$216 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $11,254  $4,344  $6,910  $2,566 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $11,254  $4,344  $6,910  $2,566 

14 + 15 
 Total savings attributable to the project  $11,470  $4,560  $6,910  $2,349 
55
 A P P E N D I X   ~   D

Mississippi  Mississippi Department of Human Services, Jackson 
Total for  Change in
In operation since:  July 2000  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  28  6  22  16 
2  Number of new volunteers trained   45  19  26  7 
3  Number of media events conducted  2,402  1,009  1,393  384 
4  Number of community education events conducted  135  83  52  -31 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  30  19  11  -8 
6  Number of group sessions for beneficiaries led by volunteers  95  62  33  -29 
7  Number of beneficiaries who attended group sessions led by volunteers  3,205  2,227  978  -1,249 
8  Number of one-on-one sessions held between beneficiaries and volunteers  1,987  998  989  -9 
7 + 8  Total number of beneficiaries educated  5,192  3,225  1,967  -1258 
9  Estimated number of people reached by media events  470,176  280,052  190,124  -89,928 
10  Estimated number of people reached by community education events  85,206  8,962  76,244  67,282 
11  Number of complaints received attributable to the project  3,731  23  3,708  3,685 
12  Number of complaints referred for followup  2  0  2  2 
13  Number of complaints that resulted in some action  18  18  0  -18 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $298  $298  $0  -$298 
15C  Other savings attributable to the project  $10  $0  $10  $10 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $308  $298  $10  -$288 
14 + 15  Total savings attributable to the project  $308  $298  $10  -$288 
56   A P P E N D I X   ~   D

Missouri  District III Area Agency on Aging, Warrensburg 
Total for  Change in 
In operation since:  July 1997  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  5  4  1  -3 
2  Number of new volunteers trained   37  32  5  -27 
3  Number of media events conducted  15  8  7  -1 
4  Number of community education events conducted  49  15  34  19 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  37  32  5  -27 
6  Number of group sessions for beneficiaries led by volunteers  121  54  67  13 
7  Number of beneficiaries who attended group sessions led by volunteers  3,148  860  2,288  1,428 
8  Number of one-on-one sessions held between beneficiaries and volunteers  717  82  635  553 
7 + 8  Total number of beneficiaries educated  3,865  942  2,923  1981 
9  Estimated number of people reached by media events  160,000  25,000  135,000  110,000 
10  Estimated number of people reached by community education events  12,500  2,500  10,000  7,500 
11  Number of complaints received attributable to the project  17  5  12  7 
12  Number of complaints referred for followup  9  2  7  5 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
57
 A P P E N D I X   ~   D

Montana  Missoula Aging Services, Missoula 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  17 
 5
 12
 7

2 
 Number of new volunteers trained   63 
 5
 58
 53 

3 
 Number of media events conducted  5,270  5,001  269
 -4,732  

4 
 Number of community education events conducted  153 
 65 
 88
 23 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  11  
1
 10
 9

6 
 Number of group sessions for beneficiaries led by volunteers  152 
 53 
 99
 46 

7 
 Number of beneficiaries who attended group sessions led by volunteers  3,745  1,226  2,519  1,293  

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  1,549  499 
 1,050  551 

7 + 8 
 Total number of beneficiaries educated  5,294  1,725  3,569  1844 

9 
 Estimated number of people reached by media events  1,012,426  615,400  397,026  -218,374 

10 
 Estimated number of people reached by community education events  6,885  3,137  3,748  611 

11 
 Number of complaints received attributable to the project  55 
 45 
 10
 -35 

12 
 Number of complaints referred for followup  7 
 1
 6
 5 

13 
 Number of complaints that resulted in some action  2 
 0  2
 2 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $1,676  $0  $1,676  $1,676 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $1,676  $0  $1,676  $1,676 

14 + 15 
 Total savings attributable to the project  $1,676  $0  $1,676  $1,676 
58
 A P P E N D I X   ~   D

Nebraska  Nebraska Department of Health and Human Services, Lincoln 
Total for  Change in 
In operation since:  July 2000  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  17  12  5  -7 
2  Number of new volunteers trained   66  50  16  -34 
3  Number of media events conducted  38  23  15  -8 
4  Number of community education events conducted  140  69  71  2 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  26  18  8  -10 
6  Number of group sessions for beneficiaries led by volunteers  209  50  159  109 
7  Number of beneficiaries who attended group sessions led by volunteers  9,832  1,254  8,578  7,324 
8  Number of one-on-one sessions held between beneficiaries and volunteers  235  164  71  -93 
7 + 8  Total number of beneficiaries educated  10,067  1,418  8,649  7231 
9  Estimated number of people reached by media events  1,088,519  429,195  659,324  230,129 
10  Estimated number of people reached by community education events  92,847  13,791  79,056  65,265 
11  Number of complaints received attributable to the project  63  12  51  39 
12  Number of complaints referred for followup  11  6  5  -1 
13  Number of complaints that resulted in some action  4  4  0  -4 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $235  $15  $220  $205 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $235  $15  $220  $205 
14 + 15  Total savings attributable to the project  $235  $15  $220  $205 
59
 A P P E N D I X   ~   D

Nevada  Nevada Division of Aging Services, Las Vegas 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  1  1  0  -1 
2  Number of new volunteers trained   2  2  0  -2 
3  Number of media events conducted  8  8  0  -8 
4  Number of community education events conducted  35  35  0  -35 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  3  3  0  -3 
6  Number of group sessions for beneficiaries led by volunteers  13  13  0  -13 
7  Number of beneficiaries who attended group sessions led by volunteers  117  117  0  -117 
8  Number of one-on-one sessions held between beneficiaries and volunteers  241  241  0  -241 
7 + 8  Total number of beneficiaries educated  358  358  0  -358 
9  Estimated number of people reached by media events  4,500  4,500  0  -4,500 
10  Estimated number of people reached by community education events  3,870  3,870  0  -3,870 
11  Number of complaints received attributable to the project  45  45  0  -45 
12  Number of complaints referred for followup  4  4  0  -4 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
60   A P P E N D I X   ~   D

New Hampshire  New Hampshire Division of Elderly and Adult Services, Concord 
Total for  Change in 
In operation since:  July 1997  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  12  3  9  6 
2  Number of new volunteers trained   65  32  33  1 
3  Number of media events conducted  21  6  15  9 
4  Number of community education events conducted  134  32  102  70 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  23  17  6  -11 
6  Number of group sessions for beneficiaries led by volunteers  36  7  29  22 
7  Number of beneficiaries who attended group sessions led by volunteers  782  149  633  484 
8  Number of one-on-one sessions held between beneficiaries and volunteers  1,712  1,548  164  -1,384 
7 + 8  Total number of beneficiaries educated  2,494  1,697  797  -900 
9  Estimated number of people reached by media events  565,000  220,000  345,000  125,000 
10  Estimated number of people reached by community education events  4,535  880  3,655  2,775 
11  Number of complaints received attributable to the project  112  3  109  106 
12  Number of complaints referred for followup  23  1  22  21 
13  Number of complaints that resulted in some action  4  1  3  2 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
61
 A P P E N D I X   ~   D

New Jersey  Jewish Family & Vocational Services of Middlesex County, Inc., Edison 
Total for  Change in
In operation since:  July 2001  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  2 
 0  2
 2 

2 
 Number of new volunteers trained   9 
 0  9
 9 

3 
 Number of media events conducted  89 
 4
 85
 81 

4 
 Number of community education events conducted  79 
 39 
 40
 1 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  5  
0  5
 5  

6 
 Number of group sessions for beneficiaries led by volunteers  5 
 0  5
 5 

7 
 Number of beneficiaries who attended group sessions led by volunteers  148 
 0  148
 148 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  10 
 0  10
 10 

7 + 8 
 Total number of beneficiaries educated  158 
 0  158
 158 

9 
 Estimated number of people reached by media events  3,725,305  27,350  3,697,955  3,670,605  

10 
 Estimated number of people reached by community education events  10,414  5,370  5,044  -326 

11 
 Number of complaints received attributable to the project  2 
 1
 1
 0 

12 
 Number of complaints referred for followup  1 
 1
 0  -1 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $72  $0  $72  $72 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $2,500  $0  $2,500  $2,500 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $2,500  $0  $2,500  $2,500 

14 + 15 
 Total savings attributable to the project  $2,572  $0  $2,572  $2,572 
62
 A P P E N D I X   ~   D

New Jersey  Diabeticos Hispanos/PERFIL Latino TV Inc., Millville 
Total for  Change in
In operation since:  July 2005  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  5 
 0  5
 5 

2 
 Number of new volunteers trained   7 
 0  7
 7 

3 
 Number of media events conducted  8 
 0  8
 8 

4 
 Number of community education events conducted  22 
 0  22
 22 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  3  
0  3
 3  

6 
 Number of group sessions for beneficiaries led by volunteers  9 
 0  9
 9 

7 
 Number of beneficiaries who attended group sessions led by volunteers  325 
 0  325
 0 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  14 
 0  14
 14 

7 + 8 
 Total number of beneficiaries educated  339 
 0  339
 14 

9 
 Estimated number of people reached by media events  126,225  0  126,225  126,225 

10 
 Estimated number of people reached by community education events  1,533  0  1,533  1,533 

11 
 Number of complaints received attributable to the project  0  0  0  0 

12 
 Number of complaints referred for followup  0  0  0  0 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
63
 A P P E N D I X   ~   D

New Mexico  New Mexico State Agency on Aging, Santa Fe 
Total for  Change in
In operation since:  July 1999  Jan. - June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  82 
 34 
 48
 14 

2 
 Number of new volunteers trained   200 
 100 
 100
 0 

3 
 Number of media events conducted  37 
 12 
 25
 13 

4 
 Number of community education events conducted  171 
 10 
 161
 151 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  30  
10  2
 0
 10  

6 
 Number of group sessions for beneficiaries led by volunteers  88 
 48 
 40
 -8 

7 
 Number of beneficiaries who attended group sessions led by volunteers  2,414  1,614  800
 -814 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  45,543  17,634  27,909  10,275 

7 + 8 
 Total number of beneficiaries educated  47,957  19,248  28,709  9461 

9 
 Estimated number of people reached by media events  860,910  251,310  609,600  358,290 

10 
 Estimated number of people reached by community education events  17,452  4,345  13,107  8,762  

11 
 Number of complaints received attributable to the project  18,655  9,265  9,390  125 

12 
 Number of complaints referred for followup  79 
 27 
 52
 25 

13 
 Number of complaints that resulted in some action  38 
 27 
 11
 -16 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $32,956  $4,350  $28,606  $24,256 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $32,956  $4,350  $28,606  $24,256 

14 + 15 
 Total savings attributable to the project  $32,956  $4,350  $28,606  $24,256 
64
 A P P E N D I X   ~   D

New York  New York State Office for the Aging, Albany 
Total for  Change in 
In operation since:  July 1997  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  120  41  79  38 
2  Number of new volunteers trained   1,348  698  650  -48 
3  Number of media events conducted  44  26  18  -8 
4  Number of community education events conducted  139  41  98  57 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  35  24  11  -13 
6  Number of group sessions for beneficiaries led by volunteers  139  63  76  13 
7  Number of beneficiaries who attended group sessions led by volunteers  7,473  2,085  5,388  3,303 
8  Number of one-on-one sessions held between beneficiaries and volunteers  707  237  470  233 
7 + 8  Total number of beneficiaries educated  8,180  2,322  5,858  3536 
9  Estimated number of people reached by media events  1,075,000  435,000  640,000  205,000 
10  Estimated number of people reached by community education events  38,253  16,352  21,901  5,549 
11  Number of complaints received attributable to the project  519  217  302  85 
12  Number of complaints referred for followup  88  53  35  -18 
13  Number of complaints that resulted in some action  238  203  35  -168 
14  Medicare funds recovered attributable to the project  $100,201  $36,505  $63,695  $27,190 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $1,604$  $1,604  $0  -$1,604 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $1,604  $1,604  $0  -$1,604 
14 + 15  Total savings attributable to the project  $101,805  $38,110  $63,695  $25,586 
65
 A P P E N D I X   ~   D

North Carolina  Department of Insurance, Raleigh 
Total for  Change in
In operation since:  July 2003  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  10 
 4
 6
 2 

2 
 Number of new volunteers trained   121 
 109 
 12
 -97 

3 
 Number of media events conducted  23 
 16 
 7
 -9 

4 
 Number of community education events conducted  91 
 60 
 31
 -29 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  13  
8
 5
 -3  

6 
 Number of group sessions for beneficiaries led by volunteers  53 
 23 
 30
 7 

7 
 Number of beneficiaries who attended group sessions led by volunteers  1,477  627 
 850
 223 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  531 
 102 
 429
 327 

7 + 8 
 Total number of beneficiaries educated  2,008  729 
 1,279  550 

9 
 Estimated number of people reached by media events  472,658  40,072  432,586  392,514 

10 
 Estimated number of people reached by community education events  9,651  5,138  4,513  -625 

11 
 Number of complaints received attributable to the project  81 
 34 
 47
 13 

12 
 Number of complaints referred for followup  29 
 10 
 19
 9 

13 
 Number of complaints that resulted in some action  2 
 2
 0  -2 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
66
 A P P E N D I X   ~   D

North Dakota  Legal Assistance of North Dakota, Inc., Bismarck 
Total for  Change in
In operation since:  July 2003  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  4 
 2
 2
 0 

2 
 Number of new volunteers trained   16 
 4
 12
 8

3 
 Number of media events conducted  49 
 17 
 32
 15 

4 
 Number of community education events conducted  33 
 15 
 18
 3 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  8  
6
 2
 -4  

6 
 Number of group sessions for beneficiaries led by volunteers  42 
 25 
 17
 -8 

7 
 Number of beneficiaries who attended group sessions led by volunteers  1,963  1,668  295
 -1,373 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  24 
 0  24
 24 

7 + 8 
 Total number of beneficiaries educated  1,987  1,668  319
 -1349 

9 
 Estimated number of people reached by media events  750,629  122,544  628,085  505,541 

10 
 Estimated number of people reached by community education events  5,979  3,810  2,169  -1,641  

11 
 Number of complaints received attributable to the project  1 
 0  1
 1 

12 
 Number of complaints referred for followup  1 
 0  1
 1 

13 
 Number of complaints that resulted in some action  1 
 0  1
 1 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
67
 A P P E N D I X   ~   D

Ohio  Central Ohio Area Agency on Aging, Columbus 
Total for  Change in
In operation since:  July 2002  closed June 2005  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  0  0  0  0 
2  Number of new volunteers trained   0  0  0  0 
3  Number of media events conducted  130  130  0  -130 
4  Number of community education events conducted  50  50  0  -50 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  9  9  0  -9 
6  Number of group sessions for beneficiaries led by volunteers  22  22  0  -22 
7  Number of beneficiaries who attended group sessions led by volunteers  372  372  0  -372 
8  Number of one-on-one sessions held between beneficiaries and volunteers  156  156  0  -156 
7 + 8  Total number of beneficiaries educated  528  528  0  -528 
9  Estimated number of people reached by media events  200,000  200,000  0  -200,000 
10  Estimated number of people reached by community education events  4,700  4,700  0  -4,700 
11  Number of complaints received attributable to the project  6  6  0  -6 
12  Number of complaints referred for followup  2  2  0  -2 
13  Number of complaints that resulted in some action  1  1  0  -1 
14  Medicare funds recovered attributable to the project  $0  0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  0  $0  $0 
15C  Other savings attributable to the project  $0  0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  0  $0  $0 
14 + 15  Total savings attributable to the project  $0  0  $0  $0 
68   A P P E N D I X   ~   D

Ohio  Pro Seniors, Inc., Cincinnati 
Total for  Change in
In operation since:  July 2002  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  1 
 0  1
 1 

2 
 Number of new volunteers trained   6 
 0  6
 6 

3 
 Number of media events conducted  627 
 462 
 165
 -297 

4 
 Number of community education events conducted  52 
 25 
 27
 2 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  5  
1
 4
 3  

6 
 Number of group sessions for beneficiaries led by volunteers  74 
 24 
 50
 26 

7 
 Number of beneficiaries who attended group sessions led by volunteers  3,867  1,756  2,111  355 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  12 
 6
 6
 0 

7 + 8 
 Total number of beneficiaries educated  3,879  1,762  2,117  355 

9 
 Estimated number of people reached by media events  5,790,245  4,009,213  1,781,032  -2,228,181  

10 
 Estimated number of people reached by community education events  4,938  4,156  782
 -3,374 

11 
 Number of complaints received attributable to the project  14 
 10 
 4
 -6 

12 
 Number of complaints referred for followup  5 
 4
 1
 -3 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $97  $97  $0  -$97 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $97  $97  $0  -$97 

14 + 15 
 Total savings attributable to the project  $97  $97  $0  -$97 
69
 A P P E N D I X   ~   D

Oklahoma  State of Oklahoma Insurance Department, Oklahoma City 
Total for  Change in 
In operation since:  July 1999  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  2  1  1  0 
2  Number of new volunteers trained   36  10  26  16 
3  Number of media events conducted  1  0  1  1 
4  Number of community education events conducted  27  6  21  15 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  2  0  2  2 
6  Number of group sessions for beneficiaries led by volunteers  30  22  8  -14 
7  Number of beneficiaries who attended group sessions led by volunteers  1,460  549  911  362 
8  Number of one-on-one sessions held between beneficiaries and volunteers  2  2  0  -2 
7 + 8  Total number of beneficiaries educated  1,462  551  911  360 
9  Estimated number of people reached by media events  75,984  0  75,984  75,984 
10  Estimated number of people reached by community education events  125,688  8,611  117,077  108,466 
11  Number of complaints received attributable to the project  25  12  13  1 
12  Number of complaints referred for followup  10  6  4  -2 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
70
 A P P E N D I X   ~   D

Oregon  Senior Medicare Patrol Project, Salem 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  113  22  91  69 
2  Number of new volunteers trained   585  128  457  329 
3  Number of media events conducted  164  7  157  150 
4  Number of community education events conducted  371  89  282  193 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  342  0  342  342 
6  Number of group sessions for beneficiaries led by volunteers  74  74  0  -74 
7  Number of beneficiaries who attended group sessions led by volunteers  2,021  2,021  0  -2,021 
8  Number of one-on-one sessions held between beneficiaries and volunteers  3,891  3,076  815  -2,261 
7 + 8  Total number of beneficiaries educated  5,912  5,097  815  -4282 
9  Estimated number of people reached by media events  134,992  7,292  127,700  120,408 
10  Estimated number of people reached by community education events  19,172  4,216  14,956  10,740 
11  Number of complaints received attributable to the project  26  15  11  -4 
12  Number of complaints referred for followup  6  3  3  0 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
71   A P P E N D I X   ~   D

Oregon  Multnomah County Aging & Disability Services, Portland 
Total for  Change in
In operation since:  July 2005  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  1 
 0  1
 1 

2 
 Number of new volunteers trained   25 
 0  25
 25 

3 
 Number of media events conducted  5 
 0  5
 5 

4 
 Number of community education events conducted  5 
 0  5
 5 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  7  
0  7
 7  

6 
 Number of group sessions for beneficiaries led by volunteers  5 
 0  5
 5 

7 
 Number of beneficiaries who attended group sessions led by volunteers  74 
 0  74
 74 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  0  0  0  0 

7 + 8 
 Total number of beneficiaries educated  74 
 0  74
 74 

9 
 Estimated number of people reached by media events  669,550  0  669,550  669,550 

10 
 Estimated number of people reached by community education events  1,944  0  1,944  1,944 

11 
 Number of complaints received attributable to the project  0  0  0  0 

12 
 Number of complaints referred for followup  0  0  0  0 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
72
 A P P E N D I X   ~   D

Pennsylvania  Center for Advocacy for the Rights and Interests of the Elderly, Philadelphia 
Total for  Change in
In operation since:  July 1997  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  4  2  2  0 
2  Number of new volunteers trained   16  11  5  -6 
3  Number of media events conducted  24  15  9  -6 
4  Number of community education events conducted  26  17  9  -8 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  10  5  5  0 
6  Number of group sessions for beneficiaries led by volunteers  291  152  139  -13 
7  Number of beneficiaries who attended group sessions led by volunteers  14,964  11,115  3,849  -7,266 
8  Number of one-on-one sessions held between beneficiaries and volunteers  991  520  471  -49 
7 + 8  Total number of beneficiaries educated  15,955  11,635  4,320  -7315 
9  Estimated number of people reached by media events  3,597,000  1,120,000  2,477,000  1,357,000 
10  Estimated number of people reached by community education events  2,730  1,588  1,142  -446 
11  Number of complaints received attributable to the project  193  99  94  -5 
12  Number of complaints referred for followup  0  0  0  0 
13  Number of complaints that resulted in some action  1  1  0  -1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $10,193  $1,673  $8,520  $6,847 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $10,193  $1,673  $8,520  $6,847 
14 + 15  Total savings attributable to the project  $10,193  $1,673  $8,520  $6,847 
73   A P P E N D I X   ~   D

Puerto Rico  Governor's Office of Elderly Affairs, San Juan 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  3 
 3
 0  -3 

2 
 Number of new volunteers trained   3 
 3
 0  -3 

3 
 Number of media events conducted  5 
 3
 2
 -1 

4 
 Number of community education events conducted  47 
 34 
 13
 -21 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  1  
1
 0  -1  

6 
 Number of group sessions for beneficiaries led by volunteers  118 
 70 
 48
 -22 

7 
 Number of beneficiaries who attended group sessions led by volunteers  5,362  2,646  2,716  70 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  1,565  420 
 1,145  725 

7 + 8 
 Total number of beneficiaries educated  6,927  3,066  3,861  795 

9 
 Estimated number of people reached by media events  450,000  375,000  75,000  -300,000 

10 
 Estimated number of people reached by community education events  1,779  1,079  700
 -379 

11 
 Number of complaints received attributable to the project  56 
 23 
 33
 10 

12 
 Number of complaints referred for followup  47 
 19 
 28
 9 

13 
 Number of complaints that resulted in some action  29 
 7
 22
 15 

14 
 Medicare funds recovered attributable to the project  $2,368  $296  $2,072  $1,776 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $100  $100  $0  -$100 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $100  $100  $0  -$100 

14 + 15 
 Total savings attributable to the project  $2,468  $396  $2,072  $1,676 
74
 A P P E N D I X   ~   D

Rhode Island  Aging 2000, Inc., Providence 
Total for  Change in
In operation since:  July 1997  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  0  0  0  0 
2  Number of new volunteers trained   0  0  0  0 
3  Number of media events conducted  2,825  1,480  1,345  -135 
4  Number of community education events conducted  17  12  5  -7 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  0  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  66  15  51  36 
7  Number of beneficiaries who attended group sessions led by volunteers  4,068  430  3,638  3,208 
8  Number of one-on-one sessions held between beneficiaries and volunteers  0  0  0  0 
7 + 8  Total number of beneficiaries educated  4,068  430  3,638  3208 
9  Estimated number of people reached by media events  12,300,000  6,000,000  6,300,000  300,000 
10  Estimated number of people reached by community education events  15,000  9,000  6,000  -3,000 
11  Number of complaints received attributable to the project  7  4  3  -1 
12  Number of complaints referred for followup  0  0  0  0 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
75   A P P E N D I X   ~   D

South Carolina  Department of Health and Human Services, Columbia 
Total for  Change in
In operation since:  July 2000  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  5 
 4
 1
 -3 

2 
 Number of new volunteers trained   7 
 4
 3
 -1 

3 
 Number of media events conducted  55 
 16 
 39
 23 

4 
 Number of community education events conducted  265 
 104 
 161
 57 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  3  
0  3
 3  

6 
 Number of group sessions for beneficiaries led by volunteers  212 
 0  212
 212 

7 
 Number of beneficiaries who attended group sessions led by volunteers  13,030  0  13,030  13,030 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  130 
 127 
 3
 -124 

7 + 8 
 Total number of beneficiaries educated  13,160  127 
 13,033  12906 

9 
 Estimated number of people reached by media events  410,990  46,800  364,190  317,390 

10 
 Estimated number of people reached by community education events  31,291  12,280  19,011  6,731  

11 
 Number of complaints received attributable to the project  4 
 2
 2
 0 

12 
 Number of complaints referred for followup  4 
 2
 2
 0 

13 
 Number of complaints that resulted in some action  2 
 0  2
 2 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
76
 A P P E N D I X   ~   D

South Dakota  East River Legal Services Corporation, Sioux Falls 
Total for  Change in
In operation since:  July 2000  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  1 
 0  1
 1 

2 
 Number of new volunteers trained   17 
 0  17
 17 

3 
 Number of media events conducted  3,078  3,070  8
 -3,062 

4 
 Number of community education events conducted  31 
 9
 22
 13 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  18  
2
 16
 14  

6 
 Number of group sessions for beneficiaries led by volunteers  14 
 5
 9
 4 

7 
 Number of beneficiaries who attended group sessions led by volunteers  274 
 77 
 197
 120 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  538 
 177 
 361
 184 

7 + 8 
 Total number of beneficiaries educated  812 
 254 
 558
 304 

9 
 Estimated number of people reached by media events  703,750  284,000  419,750  135,750 

10 
 Estimated number of people reached by community education events  5,239  630 
 4,609  3,979 

11 
 Number of complaints received attributable to the project  11 
 1
 10
 9

12 
 Number of complaints referred for followup  1 
 1
 0  -1 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
77
 A P P E N D I X   ~   D

Tennessee  Upper Cumberland Development District/AAA, Cookeville 
Total for  Change in 
In operation since:  July 2001  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  25  5  20  15 
2  Number of new volunteers trained   161  46  115  69 
3  Number of media events conducted  126  67  59  -8 
4  Number of community education events conducted  364  159  205  46 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  34  14  20  6 
6  Number of group sessions for beneficiaries led by volunteers  190  89  101  12 
7  Number of beneficiaries who attended group sessions led by volunteers  15,240  10,539  4,701  -5,838 
8  Number of one-on-one sessions held between beneficiaries and volunteers  11,779  2,128  9,651  7,523 
7 + 8  Total number of beneficiaries educated  27,019  12,667  14,352  1685 
9  Estimated number of people reached by media events  1,995,767  1,442,023  553,744  -888,279 
10  Estimated number of people reached by community education events  44,630  31,318  13,312  -18,006 
11  Number of complaints received attributable to the project  57  16  41  25 
12  Number of complaints referred for followup  32  2  30  28 
13  Number of complaints that resulted in some action  2  0  2  2 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
78
 A P P E N D I X   ~   D

Texas  Better Business Bureau Education Foundation, Houston 
Total for  Change in
In operation since:  July 2002  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  27 
 1
 26
 25 

2 
 Number of new volunteers trained   842 
 12 
 830
 818 

3 
 Number of media events conducted  10 
 4
 6
 2 

4 
 Number of community education events conducted  52 
 36 
 16
 -20 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  842  
12  83
 0
 818  

6 
 Number of group sessions for beneficiaries led by volunteers  60 
 23 
 37
 14 

7 
 Number of beneficiaries who attended group sessions led by volunteers  2,319  716 
 1,603  887 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  132 
 104 
 28
 -76 

7 + 8 
 Total number of beneficiaries educated  2,451  820 
 1,631  811 

9 
 Estimated number of people reached by media events  868,420  45,300  823,120  777,820 

10 
 Estimated number of people reached by community education events  5,711  1,659  4,052  2,393  

11 
 Number of complaints received attributable to the project  59 
 50 
 9
 -41 

12 
 Number of complaints referred for followup  18 
 9
 9
 0 

13 
 Number of complaints that resulted in some action  9 
 2
 7
 5 

14 
 Medicare funds recovered attributable to the project  $430  $79  $351  $272 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $430  $79  $351  $272 
79
 A P P E N D I X   ~   D

Texas  The National Hispanic Council on Aging, Washington, D.C. 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  104 
 9
 95
 86 

2 
 Number of new volunteers trained   261 
 128 
 133
 5 

3 
 Number of media events conducted  3,052  25 
 3,027  3,002 

4 
 Number of community education events conducted  38 
 23 
 15
 -8 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  28  
8
 20
 12  

6 
 Number of group sessions for beneficiaries led by volunteers  256 
 125 
 131
 6 

7 
 Number of beneficiaries who attended group sessions led by volunteers  7,401  3,692  3,709  17 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  885 
 436 
 449
 13 

7 + 8 
 Total number of beneficiaries educated  8,286  4,128  4,158  30 

9 
 Estimated number of people reached by media events  7,656,000  2,751,000  4,905,000  2,154,000  

10 
 Estimated number of people reached by community education events  4,895  2,613  2,282  -331 

11 
 Number of complaints received attributable to the project  816 
 436 
 380
 -56 

12 
 Number of complaints referred for followup  47 
 26 
 21
 -5 

13 
 Number of complaints that resulted in some action  8 
 5
 3
 -2 

14 
 Medicare funds recovered attributable to the project  $16,174  $5,829  $10,345  $4,516 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $16,174  $5,829  $10,345  $4,516 
80
 A P P E N D I X   ~   D

Texas  Latino Education Project, Inc., Corpus Christi 
Total for  Change in
In operation since:  July 2005  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  13 
 0  13
 13 

2 
 Number of new volunteers trained   126 
 0  126
 126 

3 
 Number of media events conducted  9 
 0  9
 9 

4 
 Number of community education events conducted  6 
 0  6
 6 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  6  
0  6
 6  

6 
 Number of group sessions for beneficiaries led by volunteers  8 
 0  8
 8 

7 
 Number of beneficiaries who attended group sessions led by volunteers  346 
 0  346
 346 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  11 
 0  11
 11 

7 + 8 
 Total number of beneficiaries educated  357 
 0  357
 357 

9 
 Estimated number of people reached by media events  26,200  0  26,200  26,200 

10 
 Estimated number of people reached by community education events  588 
 0  588
 588 

11 
 Number of complaints received attributable to the project  3 
 0  3
 3 

12 
 Number of complaints referred for followup  3 
 0  3
 3 

13 
 Number of complaints that resulted in some action  3 
 0  3
 3 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
81
 A P P E N D I X   ~   D

Utah  Utah Legal Services, Salt Lake City 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  94 
 48 
 46
 -2 

2 
 Number of new volunteers trained   417 
 212 
 205
 -7 

3 
 Number of media events conducted  57 
 14 
 43
 29 

4 
 Number of community education events conducted  281 
 36 
 245
 209 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  217  
92  12
 5
 33  

6 
 Number of group sessions for beneficiaries led by volunteers  186 
 45 
 141
 96 

7 
 Number of beneficiaries who attended group sessions led by volunteers  9,704  1,149  8,555  7,406  

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  10,731  1,386  9,345  7,959 

7 + 8 
 Total number of beneficiaries educated  20,435  2,535  17,900  15365 

9 
 Estimated number of people reached by media events  33,711  8,919  24,792  15,873 

10 
 Estimated number of people reached by community education events  12,929  1,539  11,390  9,851  

11 
 Number of complaints received attributable to the project  253 
 89 
 164
 75 

12 
 Number of complaints referred for followup  59 
 22 
 37
 15 

13 
 Number of complaints that resulted in some action  47 
 4
 43
 39 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
82
 A P P E N D I X   ~   D

Vermont  Community of Vermont Elders, Montpelier 
Total for  Change in
In operation since:  July 2003  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  6 
 2
 4
 2 

2 
 Number of new volunteers trained   37 
 19 
 18
 -1 

3 
 Number of media events conducted  44 
 36 
 8
 -28 

4 
 Number of community education events conducted  75 
 10 
 65
 55 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  3  
0  3
 3  

6 
 Number of group sessions for beneficiaries led by volunteers  12 
 0  12
 12 

7 
 Number of beneficiaries who attended group sessions led by volunteers  145 
 0  145
 145 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  0  0  0  0 

7 + 8 
 Total number of beneficiaries educated  145 
 0  145
 145 

9 
 Estimated number of people reached by media events  260,335  202,000  58,335  -143,665 

10 
 Estimated number of people reached by community education events  2,822  320 
 2,502  2,182 

11 
 Number of complaints received attributable to the project  8 
 4
 4
 0 

12 
 Number of complaints referred for followup  6 
 1
 5
 4 

13 
 Number of complaints that resulted in some action  3 
 0  3
 3 

14 
 Medicare funds recovered attributable to the project  $124  $0  $124  $124 
15A  Medicaid funds recovered attributable to the project  $1,499  $0  $1,499  $1,499 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $1,499  $0  $1,499  $1,499 

14 + 15 
 Total savings attributable to the project  $1,623  $0  $1,623  $1,623 
83
 A P P E N D I X   ~   D

Virginia  Virginia Association of Area Agencies on Aging, Richmond 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  1  1  0  -1 
2  Number of new volunteers trained   3  3  0  -3 
3  Number of media events conducted  71  34  37  3 
4  Number of community education events conducted  593  223  370  147 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  0  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  113  28  85  57 
7  Number of beneficiaries who attended group sessions led by volunteers  3,309  355  2,954  2,599 
8  Number of one-on-one sessions held between beneficiaries and volunteers  0  0  0  0 
7 + 8  Total number of beneficiaries educated  3,309  355  2,954  2599 
9  Estimated number of people reached by media events  2,561,553  1,388,533  1,173,020  -215,513 
10  Estimated number of people reached by community education events  27,469  12,678  14,791  2,113 
11  Number of complaints received attributable to the project  23  12  11  -1 
12  Number of complaints referred for followup  13  8  5  -3 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
84   A P P E N D I X   ~   D

Virginia  Boat People S.O.S, Inc., Falls Church 
Total for  Change in
In operation since:  July 2005  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  2 
 0  2
 2 

2 
 Number of new volunteers trained   10 
 0  10
 10 

3 
 Number of media events conducted  5 
 0  5
 5 

4 
 Number of community education events conducted  2 
 0  2
 2 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  4  
0  4
 4  

6 
 Number of group sessions for beneficiaries led by volunteers  0  0  0  0 

7 
 Number of beneficiaries who attended group sessions led by volunteers  0  0  0  0 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  24 
 0  24
 24 

7 + 8 
 Total number of beneficiaries educated  24 
 0  24
 24 

9 
 Estimated number of people reached by media events  900 
 0  900
 900 

10 
 Estimated number of people reached by community education events  95 
 0  95
 95 

11 
 Number of complaints received attributable to the project  0  0  0  0 

12 
 Number of complaints referred for followup  0  0  0  0 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
85
 A P P E N D I X   ~   D

Virgin Islands  Senior Citizens Affairs, Charlotte Amalie 
Total for  Change in
In operation since:  July 2005  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  0  0  0  0 
2  Number of new volunteers trained   0  0  0  0 
3  Number of media events conducted  0  0  0  0 
4  Number of community education events conducted  0  0  0  0 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  0  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  0  0  0  0 
7  Number of beneficiaries who attended group sessions led by volunteers  0  0  0  0 
8  Number of one-on-one sessions held between beneficiaries and volunteers  0  0  0  0 
7 + 8  Total number of beneficiaries educated  0  0  0  0 
9  Estimated number of people reached by media events  0  0  0  0 
10  Estimated number of people reached by community education events  0  0  0  0 
11  Number of complaints received attributable to the project  0  0  0  0 
12  Number of complaints referred for followup  0  0  0  0 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
86   A P P E N D I X   ~   D

Washington  Office of the Insurance Counselor, Olympia 
Total for  Change in
In operation since:  July 1999  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  352 
 214 
 138
 -76 

2 
 Number of new volunteers trained   316 
 69 
 247
 178 

3 
 Number of media events conducted  504 
 125 
 379
 254 

4 
 Number of community education events conducted  342 
 64 
 278
 214 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  316  
69  24
 7
 178  

6 
 Number of group sessions for beneficiaries led by volunteers  918 
 220 
 698
 478 

7 
 Number of beneficiaries who attended group sessions led by volunteers  39,343  9,322  30,021  20,699  

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  24,186  16,252  7,934  -8,318 

7 + 8 
 Total number of beneficiaries educated  63,529  25,574  37,955  12381 

9 
 Estimated number of people reached by media events  9,336,701  5,659,464  3,677,237  -1,982,227  

10 
 Estimated number of people reached by community education events  56,586  18,834  37,752  18,918  

11 
 Number of complaints received attributable to the project  203 
 12 
 191
 179 

12 
 Number of complaints referred for followup  198 
 7
 191
 184 

13 
 Number of complaints that resulted in some action  195 
 4
 191
 187 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
87
 A P P E N D I X   ~   D

Washington  Multi-Service Center, Federal Way 
Total for  Change in
In operation since:  July 2005  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  1 
 0  1
 1 

2 
 Number of new volunteers trained   68 
 0  68
 68 

3 
 Number of media events conducted  1 
 0  1
 1 

4 
 Number of community education events conducted  20 
 0  20
 20 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  68  
0  68
 68  

6 
 Number of group sessions for beneficiaries led by volunteers  15 
 0  15
 15 

7 
 Number of beneficiaries who attended group sessions led by volunteers  300 
 0  300
 300 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  100 
 0  100
 100 

7 + 8 
 Total number of beneficiaries educated  400 
 0  400
 400 

9 
 Estimated number of people reached by media events  0  0  0  0 

10 
 Estimated number of people reached by community education events  450 
 0  450
 450 

11 
 Number of complaints received attributable to the project  10 
 0  10
 10 

12 
 Number of complaints referred for followup  10 
 0  10
 10 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
88
 A P P E N D I X   ~   D

West Virginia  AARP Foundation, Charleston 
Total for  Change in
In operation since:  July 2003  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  3 
 2
 1
 -1 

2 
 Number of new volunteers trained   21 
 14 
 7
 -7 

3 
 Number of media events conducted  47 
 27 
 20
 -7 

4 
 Number of community education events conducted  123 
 45 
 78
 33 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  12  
5
 7
 2  

6 
 Number of group sessions for beneficiaries led by volunteers  63 
 16 
 47
 31 

7 
 Number of beneficiaries who attended group sessions led by volunteers  4,363  656 
 3,707  3,051 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  21 
 1
 20
 19 

7 + 8 
 Total number of beneficiaries educated  4,384  657 
 3,727  3070 

9 
 Estimated number of people reached by media events  3,866,552  1,448,151  2,418,401  970,250  

10 
 Estimated number of people reached by community education events  35,732  27,793  7,939  -19,854  

11 
 Number of complaints received attributable to the project  14 
 7
 7
 0 

12 
 Number of complaints referred for followup  4 
 3
 1
 -2 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
89
 A P P E N D I X   ~   D

Wisconsin  Coalition of Wisconsin Aging Groups, Madison 
Total for  Change in 
In operation since:  July 1997  Jan.  June  July  Dec. 
2005  last 6 months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  7  5  2  -3 
2  Number of new volunteers trained   196  96  100  4 
3  Number of media events conducted  6,323  6,091  232  -5,859 
4  Number of community education events conducted  145  80  65  -15 
OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5  beneficiaries  13  7  6  -1 
6  Number of group sessions for beneficiaries led by volunteers  112  44  68  24 
7  Number of beneficiaries who attended group sessions led by volunteers  2,957  1,167  1,790  623 
8  Number of one-on-one sessions held between beneficiaries and volunteers  56  15  41  26 
7 + 8  Total number of beneficiaries educated  3,013  1,182  1,831  649 
9  Estimated number of people reached by media events  1,856,409  1,577,345  279,064  -1,298,281 
10  Estimated number of people reached by community education events  18,530  6,488  12,042  5,554 
11  Number of complaints received attributable to the project  33  24  9  -15 
12  Number of complaints referred for followup  7  5  2  -3 
13  Number of complaints that resulted in some action  6  4  2  -2 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
90
 A P P E N D I X   ~   D

Wisconsin  Great Lakes Inter-Tribal Council, Lac du Flambeau 
Total for  Change in
In operation since:  July 1997  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  4 
 2
 2
 0 

2 
 Number of new volunteers trained   64 
 25 
 39
 14 

3 
 Number of media events conducted  28 
 9
 19
 10 

4 
 Number of community education events conducted  44 
 15 
 29
 14 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  1  
0  1
 1  

6 
 Number of group sessions for beneficiaries led by volunteers  3 
 0  3
 3 

7 
 Number of beneficiaries who attended group sessions led by volunteers  4 
 0  4
 4 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  31 
 0  31
 31 

7 + 8 
 Total number of beneficiaries educated  35 
 0  35
 35 

9 
 Estimated number of people reached by media events  97,071  647 
 96,424  95,777 

10 
 Estimated number of people reached by community education events  2,646  660 
 1,986  1,326 

11 
 Number of complaints received attributable to the project  0  0  0  0 

12 
 Number of complaints referred for followup  0  0  0  0 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
91
 A P P E N D I X   ~   D

Wyoming  Wyoming Division on Aging, Cheyenne 
Total for  Change in
In operation since:  July 2000  Jan.  June  July  Dec. 
2005 
 last 6 months 
OUTPUT MEASURES 
1 
 Number of training sessions conducted to train new volunteers  5 
 1
 4
 3 

2 
 Number of new volunteers trained   82 
 37 
 45
 8 

3 
 Number of media events conducted  18 
 3
 15
 12 

4 
 Number of community education events conducted  136 
 36 
 100
 64 

OUTCOME MEASURES 
Number of volunteers who, for the first time, conducted activities to educate 
5 
 beneficiaries  17  
5
 12
 7

6 
 Number of group sessions for beneficiaries led by volunteers  27 
 7
 20
 13 

7 
 Number of beneficiaries who attended group sessions led by volunteers  295 
 45 
 250
 205 

8 
 Number of one-on-one sessions held between beneficiaries and volunteers  3,699  815 
 2,884  2,069 

7 + 8 
 Total number of beneficiaries educated  3,994  860 
 3,134  2274 

9 
 Estimated number of people reached by media events  101,500  100,000  1,500  -98,500 

10 
 Estimated number of people reached by community education events  15,050  15,000  50
 -14,950 

11 
 Number of complaints received attributable to the project  35 
 25 
 10
 -15 

12 
 Number of complaints referred for followup  6 
 6
 0  -6 

13 
 Number of complaints that resulted in some action  0  0  0  0 

14 
 Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 

TOTAL 15 
 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 

14 + 15 
 Total savings attributable to the project  $0  $0  $0  $0 
92