'''VIC' 
DEPARTMENT OF HEALTH &. HUMAN SERVICES  Office of Inspector General 
.no  Washington , D. C. 20201 
1 4 2005 
DEC 
TO:  Edwin L. Walker 
Deputy Assistant Secretary for Policy and Programs 
Administration on Aging 
--r
-r 
FROM:  1t. WngIW . 
Deputy Inspector General 
for Evaluation and Inspections 
SUBJECT:  Performance Data for the Senior Medicare Patrol Projects: December 2005 
Performance Report (OEI-02-04-00362) 
The Offce of Inspector General (OIG) has collected performance data from the Senior 
Medicare Patrol Projects since 1997. These projects receive grants from the Administration 
on Aging to recruit retired professionals to serve as educators and resources in assisting 
beneficiaries to detect and report fraud, waste, and abuse in the Medicare program. At least 
1 project is located in each of the 50 States, the District of Columbia, and Puerto Rico. 
In the 6 months from January through June 2005, a total of 57 projects educated 192 900 
beneficiaries in 64 238 group training sessions and one-on-one sessions. As a result of 
educating beneficiaries, the projects received 11 963 complaints, of which 408 were referred 
to Medicare contractors for followup. A total of 358 complaints resulted in money recouped 
to the Medicare program or in some other action taken by a Medicare contractor or 
investigative agency. In total, the projects documented $83 190 recouped to the Medicare 
program. The projects also reported $44 497 in savings to beneficiaries. In all ofthese cases 
the projects provided descriptions of out-of-pocket expenses being retured to beneficiaries 
and savings due to resolution of biling errors. 
OIG issued two reports in 1999 on the projects ' first-year and second-year performance data 
(OEI-02-97-00522 and OEI-02-97-00523). OIG has since released reports on these performance 
data for each subsequent 6-month period. Since the inception of the program 8 years ago, a total 
of62 projects (5 of which closed between June 2002 and December 2003) have educated 
approximately 2.2 milion beneficiaries in 600 000 group training sessions and one-on-one 
sessions. As a result of educating beneficiaries, the projects received 59 048 complaints, of which 
723 resulted in some action. Total savings to the Medicare program attributable to the projects 
were $4 056 037. Self-reported savings to beneficiaries, Medicaid, and other payers were 
approximately $100 milion. Most ofthe $100 milion in savings is the result of one project's 
involvement in adjustments to Medicaid claims for individuals entitled to both Medicaid and 
Medicare. The appendixes contain more information on the performance of each project.  Page 2  Edwin L. Walker  
We continue to emphasize that the number of beneficiaries who have learned to detect fraud, 
waste, and abuse from the Senior Medicare Patrol Projects, and who subsequently call the OIG 
fraud hotline or other contacts, cannot be tracked.  Therefore, the projects may not be receiving 
full credit for savings attributable to their work.  In addition, substantial savings, which cannot be 
tracked, may be derived from a sentinel effect whereby fraud and errors are reduced in light of 
Medicare beneficiaries scrutiny of their bills. 
In 2001, the Centers for Medicare & Medicaid Services (CMS) developed a tracking system 
that requires each contractor to provide semiannual reports of all complaints initiated by the 
Senior Medicare Patrol Projects.  We asked each project director to submit all tracking reports 
and correspondence that they received from a Medicare contractor, regardless of whether 
actual savings occurred. In the current reporting period, 17 of the 57 projects submitted a 
total of 20 forms of documentation.  Fifteen of these seventeen projects submitted at least one 
tracking report; the other two projects submitted letters from a contractor.  Ten of the tracking 
reports documented actual savings to the Medicare program.  In addition, CMS sent us 
another three tracking reports that the contractors had not sent to the individual projects that 
documented an additional $6,848 in savings.   
We will continue to monitor the projects and provide you with summary reports of performance 
data. If you have any questions, please call me at (202) 619-0480, or you may contact Jodi 
Nudelman, Regional Inspector General for Evaluation and Inspections, New York region, 
at (212) 264-2000. 
Attachments: 
Appendix A - Summary of Performance for All Projects Since 1997 
Appendix B - Summary of Performance for All Projects in the Last Two Reporting Periods 
Appendix C - Projects Results for Each Performance Measure in the Last Two Reporting Periods 
Appendix D - Individual Project Results for All Projects in the Last Two Reporting Periods 
2  Senior Medicare Patrol Projects Performance Measure Results 

List of Appendixes 
Page

Appendix A:  Summary of Performance for All Projects Since 1997.......................................4 

Appendix B:  Summary of Performance for All Projects in the Last Two Reporting Periods............6 

Appendix C:  Projects Results for Each Performance Measure in the Last Two Reporting Periods...8 

Appendix D:  Individual Project Results for All Projects in the Last Two Reporting Periods.........26 

3    A P P E N D I X   ~   A

Summary of Performance for All Projects Since 1997 
The following table provides the overall performance measure results for all 62 projects that have ever operated since 1997.  

Cumulative totals since 1997 are no longer reported for performance measure 9. 

Total savings to Medicaid, beneficiaries, and other entities were not broken out prior to July 2003.  Therefore, this table does not 

contain data for performance measures 15A, 15B, and 15C.

4  A P P E N D I X ~ A  

Summary of Performance for All Projects Since 1997 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  8,133 
2  Number of new volunteers trained   52,066 
3  Number of media events conducted  137,903 
4  Number of community education events conducted  33,145 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  19,357 
6  Number of group sessions for beneficiaries led by volunteers  42,135 
7  Number of beneficiaries who attended group sessions led by volunteers  1,628,869 
8  Number of one-on-one sessions held between beneficiaries and volunteers  557,242 
7 + 8  Total number of beneficiaries educated  2,186,111 
9  Estimated number of people reached by media events  NA 
10  Estimated number of people reached by community education events  15,542,596 
11  Number of complaints received attributable to the project  59,048 
12  Number of complaints referred for followup  9,875 
13  Number of complaints that resulted in some action  4,723 
14  Medicare funds recovered attributable to the project  $4,056,037 
15A  Medicaid funds recovered attributable to the project  NA 
15B  Savings to beneficiaries attributable to the project  NA 
15C  Other savings attributable to the project  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $100,226,184 
14 + 15  Total savings attributable to the project  $104,282,221 
5    A P P E N D I X   ~   B
 Summary of Performance for All Projects in the Last Two Reporting Periods 
The following table provides data for the 57 projects that operated from July 2004 through June 2005.   
6  A P P E N D I X ~ B  

Summary of Performance for All Projects in the Last Two Reporting Periods 
July through  January through Change in Last 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  580  795  215 
2  Number of new volunteers trained  2,725  3,715  990 
3  Number of media events conducted  7,931  20,786  12,855 
4  Number of community education events conducted  3,550  3,716  166 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  985  1,058  73 
6  Number of group sessions for beneficiaries led by volunteers  2,999  3,378  379 
7  Number of beneficiaries who attended group sessions led by volunteers  102,875  132,040  29,165 
8  Number of one-on-one sessions held between beneficiaries and volunteers  76,728  60,860  -15,868 
7 + 8  Total number of beneficiaries educated  179,603  192,900  13,297 
9  Estimated number of people reached by media events  45,466,817  57,550,356  12,083,539 
10  Estimated number of people reached by community education events  491,871  384,427  -107,444 
11  Number of complaints received attributable to the project  6,338  11,963  5,625 
12  Number of complaints referred for followup  559  408  -151 
13  Number of complaints that resulted in some action  328  358  30 
14  Medicare funds recovered attributable to the project  $27,281  $83,190  $55,909 
15A  Medicaid funds recovered attributable to the project  $17,109  $0  -$17,109 
15B  Savings to beneficiaries attributable to the project  $149,143  $44,497  -$104,646 
15C  Other savings attributable to the project  $900  $0  -$900 
TOTAL 15 Total Medicaid funds, beneficiary savings and other savings  $167,152  $44,497  -$122,655 
14 + 15  Total savings attributable to the project  $194,433  $127,687  -$66,746 
7    A P P E N D I X   ~   C  
Projects Results for Each Performance Measure in the Last Two Reporting Periods 
The following tables provide the results for each performance measure for each of the 57 Senior Medicare Patrol Projects. 
Please note that performance measure 9, Estimated number of people reached by media events, is calculated by adding the average 
number of viewers reached each time an advertisement is aired and the number of readers reached for each individual printed 
advertisement.   
8  A P P E N D I X ~ C  

PERFORMANCE MEASURE 1:  Number of Training Sessions Conducted to Train New Volunteers 
July - Dec. 2004  Jan. - June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  20  7  Nebraska  4  12 
Alaska  2  5  Nevada  3  1 
Arizona  74  15  New Hampshire  0  3 
Arkansas  9  4  New Jersey  0  0 
California  2  22  New Mexico  24  34 
Colorado  0  4  New York  28  41 
Connecticut  4  5  North Carolina  2  4 
Delaware  1  2  North Dakota  1  2 
DC  AARP  1  2  Ohio - COAAA  1  0 
DC  FH  5  5  Ohio - PSI  0  0 
Florida  1  2  Oklahoma  1  1 
Georgia  ARC  3  0  Oregon  4  22 
Georgia  DHR  6  28  Pennsylvania  1  2 
Hawaii  2  4  Puerto Rico  5  3 
Idaho  8  10  Rhode Island  1  0 
Illinois  4  18  South Carolina  1  4 
Indiana  9  22  South Dakota  1  0 
Iowa  7  12  Tennessee  10  5 
Kansas  0  0  Texas - BBBEF  0  1 
Kentucky  9  12  Texas - NHCOA  8  9 
Louisiana  3  3  Utah  19  48 
Maine  5  9  Vermont  2  2 
Maryland  24  25  Virginia  2  1 
Massachusetts  7  2  Washington  204  214 
Michigan  5  11  West Virginia  1  2 
Minnesota  16  132  WI - CWAG  3  5 
Mississippi  15  6  WI - GLITC  1  2 
Missouri  1  4  Wyoming  1  1 
Montana  9  5 
PERFORMANCE MEASURE 1  July through December 2004  January through June 2005 
TOTAL  580  795 
9  A P P E N D I X ~ C  

PERFORMANCE MEASURE 2:  Number of New Volunteers Trained 
July - Dec. 2004  Jan. - June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  116  51  Nebraska  19  50 
Alaska  127  30  Nevada  3  2 
Arizona  30  33  New Hampshire  3  32 
Arkansas  54  45  New Jersey  0  0 
California  70  357  New Mexico  14  100 
Colorado  0  19  New York  692  698 
Connecticut  50  16  North Carolina  6  109 
Delaware  2  4  North Dakota  7  4 
DC  AARP  5  7  Ohio  COAAA  18  0 
DC  FH  3  6  Ohio  PSI  0  0 
Florida  4  8  Oklahoma  4  10 
Georgia  ARC  5  0  Oregon  50  128 
Georgia  DHR  30  118  Pennsylvania  7  11 
Hawaii  12  5  Puerto Rico  15  3 
Idaho  7  23  Rhode Island  2  0 
Illinois  16  56  South Carolina  2  4 
Indiana  63  107  South Dakota  2  0 
Iowa  32  14  Tennessee  39  46 
Kansas  0  0  Texas  BBBEF  0  12 
Kentucky  8  45  Texas  NHCOA  83  128 
Louisiana  76  95  Utah  176  212 
Maine  23  17  Vermont  19  19 
Maryland  407  456  Virginia  7  3 
Massachusetts  77  18  Washington  84  69 
Michigan  22  226  West Virginia  2  14 
Minnesota  44  91  WI  CWAG  49  96 
Mississippi  27  19  WI  GLITC  52  25 
Missouri  6  32  Wyoming  6  37 
Montana  48  5 
PERFORMANCE MEASURE 2  July through December 2004  January through June 2005 
TOTAL  2,725  3,715 
10  A P P E N D I X ~ C  

PERFORMANCE MEASURE 3:  Number of Media Events Conducted 
July - Dec. 2004  Jan. - June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  76  136  Nebraska  24  23 
Alaska  2  1  Nevada  6  8 
Arizona  28  14  New Hampshire  18  6 
Arkansas  19  19  New Jersey  3  4 
California  17  36  New Mexico  15  12 
Colorado  33  6  New York  17  26 
Connecticut  12  17  North Carolina  10  16 
Delaware  11  5  North Dakota  32  17 
DC - AARP  2  0  Ohio - COAAA  175  130 
DC - FH  5  3  Ohio - PSI  556  462 
Florida  38  5  Oklahoma  906  0 
Georgia - ARC  18  31  Oregon  3  7 
Georgia - DHR  24  78  Pennsylvania  4  15 
Hawaii  9  5  Puerto Rico  6  3 
Idaho  35  29  Rhode Island  1,227  1,480 
Illinois  32  93  South Carolina  13  16 
Indiana  16  6  South Dakota  2  3,070 
Iowa  2,249  2,095  Tennessee  53  67 
Kansas  6  4  Texas - BBBEF  4  4 
Kentucky  61  97  Texas - NHCOA  26  25 
Louisiana  49  44  Utah  9  14 
Maine  117  94  Vermont  6  36 
Maryland  427  38  Virginia  39  34 
Massachusetts  201  179  Washington  83  125 
Michigan  1  3  West Virginia  28  27 
Minnesota  2  0  WI - CWAG  66  6,091 
Mississippi  627  1,009  WI - GLITC  10  9 
Missouri  13  8  Wyoming  3  3 
Montana  457  5,001 
PERFORMANCE MEASURE 3  July through December 2004  January through June 2005 
TOTAL  7,931  20,786 
11  A P P E N D I X ~ C  

PERFORMANCE MEASURE 4:  Number of Community Education Events Conducted 
July - Dec. 2004  Jan. - June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  254  279  Nebraska  68  69 
Alaska  15  5  Nevada  17  35 
Arizona  97  24  New Hampshire  78  32 
Arkansas  26  42  New Jersey  12  39 
California  64  176  New Mexico  105  10 
Colorado  35  17  New York  33  41 
Connecticut  78  40  North Carolina  27  60 
Delaware  8  13  North Dakota  14  15 
DC  AARP  13  10  Ohio  COAAA  50  50 
DC  FH  16  19  Ohio  PSI  15  25 
Florida  16  65  Oklahoma  47  6 
Georgia  ARC  7  3  Oregon  39  89 
Georgia  DHR  72  207  Pennsylvania  47  17 
Hawaii  14  6  Puerto Rico  29  34 
Idaho  95  127  Rhode Island  6  12 
Illinois  49  143  South Carolina  24  104 
Indiana  75  93  South Dakota  15  9 
Iowa  132  94  Tennessee  121  159 
Kansas  2  1  Texas  BBBEF  167  36 
Kentucky  38  103  Texas  NHCOA  26  23 
Louisiana  69  78  Utah  30  36 
Maine  84  98  Vermont  22  10 
Maryland  329  181  Virginia  121  223 
Massachusetts  503  334  Washington  49  64 
Michigan  8  6  West Virginia  33  45 
Minnesota  65  15  WI  CWAG  31  80 
Mississippi  76  83  WI  GLITC  18  15 
Missouri  30  15  Wyoming  9  36 
Montana  27  65 
PERFORMANCE MEASURE 4  July through December 2004  January through June 2005 
TOTAL  3,550  3,716 
12  A P P E N D I X ~ C  

PERFORMANCE MEASURE 5:  Number of Volunteers Who, for the First Time, Conducted Activities to Educate Beneficiaries 
July - Dec. 2004  Jan. - June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  35  17  Nebraska  29  18 
Alaska  127  30  Nevada  3  3 
Arizona  29  15  New Hampshire  1  17 
Arkansas  25  29  New Jersey  0  0 
California  22  17  New Mexico  14  10 
Colorado  3  4  New York  256  24 
Connecticut  3  4  North Carolina  3  8 
Delaware  4  3  North Dakota  4  6 
DC - AARP  0  1  Ohio - COAAA  29  9 
DC - FH  2  4  Ohio - PSI  0  1 
Florida  7  7  Oklahoma  0  0 
Georgia - ARC  5  0  Oregon  50  0 
Georgia - DHR  8  402  Pennsylvania  3  5 
Hawaii  0  0  Puerto Rico  1  1 
Idaho  3  3  Rhode Island  2  0 
Illinois  7  41  South Carolina  0  0 
Indiana  6  2  South Dakota  6  2 
Iowa  32  12  Tennessee  16  14 
Kansas  0  0  Texas - BBBEF  0  12 
Kentucky  6  42  Texas -NHCOA  0  8 
Louisiana  41  38  Utah  56  92 
Maine  5  1  Vermont  0  0 
Maryland  1  0  Virginia  2  0 
Massachusetts  3  0  Washington  84  69 
Michigan  0  0  West Virginia  5  5 
Minnesota  8  18  WI - CWAG  8  7 
Mississippi  15  19  WI - GLITC  0  0 
Missouri  6  32  Wyoming  2  5 
Montana  8  1 
PERFORMANCE MEASURE 5  July through December 2004  January through June 2005 
TOTAL  985  1,058 
13  A P P E N D I X ~ C  

PERFORMANCE MEASURE 6:  Number of Group Sessions for Beneficiaries Led by Volunteers 
July - Dec. 2004  Jan. - June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  164  121  Nebraska  108  50 
Alaska  10  10  Nevada  11  13 
Arizona  24  24  New Hampshire  7  7 
Arkansas  45  59  New Jersey  68  0 
California  53  120  New Mexico  97  48 
Colorado  46  66  New York  59  63 
Connecticut  10  7  North Carolina  15  23 
Delaware  64  35  North Dakota  4  25 
DC  AARP  19  25  Ohio  COAAA  38  22 
DC  FH  7  8  Ohio  PSI  41  24 
Florida  33  51  Oklahoma  0  22 
Georgia  ARC  46  228  Oregon  41  74 
Georgia  DHR  15  188  Pennsylvania  103  152 
Hawaii  25  25  Puerto Rico  58  70 
Idaho  147  27  Rhode Island  10  15 
Illinois  73  182  South Carolina  64  0 
Indiana  19  79  South Dakota  3  5 
Iowa  241  314  Tennessee  123  89 
Kansas  0  0  Texas  BBBEF  7  23 
Kentucky  147  132  Texas  NHCOA  25  125 
Louisiana  75  54  Utah  38  45 
Maine  137  94  Vermont  0  0 
Maryland  1  0  Virginia  30  28 
Massachusetts  205  115  Washington  132  220 
Michigan  23  17  West Virginia  10  16 
Minnesota  7  18  WI  CWAG  52  44 
Mississippi  106  62  WI  GLITC  0  0 
Missouri  9  54  Wyoming  6  7 
Montana  98  53 
PERFORMANCE MEASURE 6  July through December 2004  January through June 2005 
TOTAL  2,999  3,378 
14  A P P E N D I X ~ C  

PERFORMANCE MEASURE 7:  Number of Beneficiaries Who Attended Group Sessions Led by Volunteers 
July - Dec. 2004  Jan. - June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  11,032  2,929  Nebraska  3,350  1,254 
Alaska  100  40  Nevada  210  117 
Arizona  1,140  2,287  New Hampshire  374  149 
Arkansas  1,029  1,228  New Jersey  3,945  0 
California  1,590  3,424  New Mexico  7,682  1,614 
Colorado  1,637  1,879  New York  1,885  2,085 
Connecticut  482  163  North Carolina  665  627 
Delaware  1,179  3,462  North Dakota  116  1,668 
DC  AARP  645  1,015  Ohio  COAAA  708  372 
DC  FH  400  268  Ohio  PSI  958  1,756 
Florida  976  3,999  Oklahoma  0  549 
Georgia  ARC  1,323  5,906  Oregon  816  2,021 
Georgia  DHR  415  4,694  Pennsylvania  2,967  11,115 
Hawaii  1,611  1,600  Puerto Rico  1,794  2,646 
Idaho  4,478  780  Rhode Island  212  430 
Illinois  2,968  5,344  South Carolina  1,780  0 
Indiana  302  2,015  South Dakota  350  77 
Iowa  7,973  23,797  Tennessee  8,506  10,539 
Kansas  0  0  Texas  BBBEF  139  716 
Kentucky  4,497  4,461  Texas  NHCOA  1,650  3,692 
Louisiana  1,482  1,112  Utah  705  1,149 
Maine  2,807  2,399  Vermont  0  0 
Maryland  0  0  Virginia  464  355 
Massachusetts  0  0  Washington  6,279  9,322 
Michigan  1,145  654  West Virginia  241  656 
Minnesota  251  150  WI  CWAG  1,982  1,167 
Mississippi  1,945  2,227  WI  GLITC  0  0 
Missouri  191  860  Wyoming  206  45 
Montana  3,293  1,226 
PERFORMANCE MEASURE 7  July through December 2004  January through June 2005 
TOTAL  102,875  132,040 
15  A P P E N D I X ~ C  

PERFORMANCE MEASURE 8:  Number of One-on-One Sessions Held Between Beneficiaries and Volunteers 
July - Dec. 2004  Jan. - June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  961  940  Nebraska  357  164 
Alaska  25  20  Nevada  65  241 
Arizona  30  0  New Hampshire  1,881  1,548 
Arkansas  57  60  New Jersey  250  0 
California  68  38  New Mexico  17,957  17,634 
Colorado  39  24  New York  5,441  237 
Connecticut  16  5  North Carolina  8  102 
Delaware  16  170  North Dakota  10  0 
DC - AARP  0  0  Ohio - COAAA  628  156 
DC - FH  40  40  Ohio - PSI  22  6 
Florida  2  1  Oklahoma  0  2 
Georgia - ARC  266  552  Oregon  2,261  3,076 
Georgia - DHR  84  202  Pennsylvania  137  520 
Hawaii  0  0  Puerto Rico  324  420 
Idaho  418  759  Rhode Island  0  0 
Illinois  6  7  South Carolina  100  127 
Indiana  240  252  South Dakota  124  177 
Iowa  52  49  Tennessee  1,043  2,128 
Kansas  15  24  Texas - BBBEF  5  104 
Kentucky  1,325  2,641  Texas - NHCOA  116  436 
Louisiana  399  315  Utah  417  1,386 
Maine  436  710  Vermont  0  0 
Maryland  1,318  1,190  Virginia  0  0 
Massachusetts  13,487  5,676  Washington  23,179  16,252 
Michigan  13  27  West Virginia  3  1 
Minnesota  11  32  WI - CWAG  39  15 
Mississippi  307  998  WI - GLITC  0  0 
Missouri  110  82  Wyoming  921  815 
Montana  1,699  499 
PERFORMANCE MEASURE 8  July through December 2004  January through June 2005 
TOTAL  76,728  60,860 
16  A P P E N D I X ~ C  

PERFORMANCE MEASURE 9:  Estimated Number of People Reached by Media Events 
July - Dec. 2004  Jan. - June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  1,053,768  108,925  Nebraska  624,811  429,195 
Alaska  500,000  500,000  Nevada  6,000  4,500 
Arizona  10,333  52,802  New Hampshire  300,000  220,000 
Arkansas  257,200  882,388  New Jersey  750,000  27,350 
California  4,413,000  5,500,000  New Mexico  494,000  251,310 
Colorado  489,000  460,300  New York  252,000  435,000 
Connecticut  593,000  768,000  North Carolina  44,300  40,072 
Delaware  600,000  200,000  North Dakota  27,450  122,544 
DC - AARP  690,000  0  Ohio - COAAA  650,000  200,000 
DC - FH  17,000  375,000  Ohio - PSI  3,123,413  4,009,213 
Florida  1,773,533  533,300  Oklahoma  271,000  0 
Georgia - ARC  109,500  186,302  Oregon  23,000  7,292 
Georgia - DHR  582,186  1,020,801  Pennsylvania  200,000  1,120,000 
Hawaii  420,000  200,000  Puerto Rico  425,000  375,000 
Idaho  308,502  627,929  Rhode Island  7,000,000  6,000,000 
Illinois  2,221,000  8,893,230  South Carolina  16,729  46,800 
Indiana  88,769  4,800  South Dakota  14,184  284,000 
Iowa  1,896,846  1,142,908  Tennessee  727,526  1,442,023 
Kansas  27,500  22,000  Texas - BBBEF  27,038  45,300 
Kentucky  879,961  1,700,797  Texas - NHCOA  2,300,000  2,751,000 
Louisiana  31,200  102,200  Utah  3,227  8,919 
Maine  1,467,356  1,144,895  Vermont  134,204  202,000 
Maryland  104,100  183,997  Virginia  1,475,200  1,388,533 
Massachusetts  3,794,987  3,608,672  Washington  920,721  5,659,464 
Michigan  10,000  215,000  West Virginia  1,769,380  1,448,151 
Minnesota  5,500  0  WI - CWAG  58,837  1,577,345 
Mississippi  391,065  280,052  WI - GLITC  7,404  647 
Missouri  300,000  25,000  Wyoming  55,330  100,000 
Montana  730,757  615,400 
PERFORMANCE MEASURE 9  July through December 2004  January through June 2005 
TOTAL  45,466,817  57,550,356 
17  A P P E N D I X ~ C  

PERFORMANCE MEASURE 10:  Estimated Number of People Reached by Community Education Events 
July - Dec. 2004  Jan.  June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  72,941  29,748  Nebraska  9,366  13,791 
Alaska  200  185  Nevada  4,070  3,870 
Arizona  9,319  2,598  New Hampshire  10,200  880 
Arkansas  2,771  5,305  New Jersey  8,850  5,370 
California  5,894  5,023  New Mexico  47,021  4,345 
Colorado  1,439  1,328  New York  7,115  16,352 
Connecticut  4,187  7,774  North Carolina  2,690  5,138 
Delaware  2,827  1,550  North Dakota  2,585  3,810 
DC - AARP  9,860  3,375  Ohio - COAAA  10,000  4,700 
DC - FH  650  3,325  Ohio - PSI  3,336  4,156 
Florida  1,146  3,976  Oklahoma  4,697  8,611 
Georgia - ARC  596  212  Oregon  4,615  4,216 
Georgia - DHR  6,494  7,369  Pennsylvania  11,443  1,588 
Hawaii  10,500  5,000  Puerto Rico  2,151  1,079 
Idaho  5,031  9,568  Rhode Island  11,000  9,000 
Illinois  11,303  6,980  South Carolina  4,207  12,280 
Indiana  30,650  14,127  South Dakota  380  630 
Iowa  9,732  7,127  Tennessee  45,567  31,318 
Kansas  80  200  Texas - BBBEF  2,935  1,659 
Kentucky  3,354  5,289  Texas - NHCOA  7,370  2,613 
Louisiana  2,950  4,019  Utah  7,030  1,539 
Maine  13,541  7,235  Vermont  772  320 
Maryland  5,766  5,801  Virginia  4,294  12,678 
Massachusetts  25,437  12,949  Washington  10,088  18,834 
Michigan  423  799  West Virginia  5,368  27,793 
Minnesota  2,072  248  WI - CWAG  11,866  6,488 
Mississippi  4,917  8,962  WI - GLITC  1,705  660 
Missouri  2,400  2,500  Wyoming  310  15,000 
Montana  4,360  3,137 
PERFORMANCE MEASURE 10  July through December 2004  January through June 2005 
TOTAL  491,871  384,427 
18  A P P E N D I X ~ C  

PERFORMANCE MEASURE 11:  Number of Complaints Received Attributable to the Project 
July - Dec. 2004  Jan. - June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  612  38  Nebraska  12  12 
Alaska  3  2  Nevada  11  45 
Arizona  41  6  New Hampshire  5  3 
Arkansas  50  20  New Jersey  44  1 
California  68  55  New Mexico  2,912  9,265 
Colorado  5  4  New York  200  217 
Connecticut  18  5  North Carolina  21  34 
Delaware  16  28  North Dakota  0  0 
DC - AARP  48  10  Ohio - COAAA  3  6 
DC - FH  5  10  Ohio - PSI  3  10 
Florida  11  13  Oklahoma  13  12 
Georgia - ARC  16  9  Oregon  4  15 
Georgia - DHR  18  48  Pennsylvania  148  99 
Hawaii  0  25  Puerto Rico  65  23 
Idaho  626  262  Rhode Island  5  4 
Illinois  3  5  South Carolina  2  2 
Indiana  10  0  South Dakota  5  1 
Iowa  52  49  Tennessee  14  16 
Kansas  1  0  Texas - BBBEF  20  50 
Kentucky  22  34  Texas - NHCOA  58  436 
Louisiana  9  11  Utah  14  89 
Maine  1  0  Vermont  3  4 
Maryland  407  403  Virginia  23  12 
Massachusetts  522  382  Washington  10  12 
Michigan  0  0  West Virginia  5  7 
Minnesota  31  47  WI - CWAG  22  24 
Mississippi  59  23  WI - GLITC  0  0 
Missouri  8  5  Wyoming  4  25 
Montana  50  45 
PERFORMANCE MEASURE 11  July through December 2004  January through June 2005 
TOTAL  6,338  11,963 
19  A P P E N D I X ~ C  

PERFORMANCE MEASURE 12:  Number of Complaints Referred for Followup 
July - Dec. 2004  Jan. - June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  100  2  Nebraska  7  6 
Alaska  0  0  Nevada  1  4 
Arizona  2  3  New Hampshire  0  1 
Arkansas  22  7  New Jersey  2  1 
California  38  55  New Mexico  54  27 
Colorado  1  1  New York  64  53 
Connecticut  3  4  North Carolina  3  10 
Delaware  4  11  North Dakota  0  0 
DC - AARP  1  0  Ohio - COAAA  2  2 
DC - FH  0  10  Ohio - PSI  0  4 
Florida  1  5  Oklahoma  4  6 
Georgia - ARC  5  4  Oregon  0  3 
Georgia - DHR  12  10  Pennsylvania  3  0 
Hawaii  0  0  Puerto Rico  44  19 
Idaho  1  3  Rhode Island  4  0 
Illinois  1  5  South Carolina  2  2 
Indiana  2  0  South Dakota  0  1 
Iowa  19  15  Tennessee  8  2 
Kansas  1  0  Texas - BBBEF  8  9 
Kentucky  3  3  Texas -NHCOA  6  26 
Louisiana  0  1  Utah  16  22 
Maine  0  1  Vermont  2  1 
Maryland  2  13  Virginia  14  8 
Massachusetts  0  0  Washington  3  7 
Michigan  0  0  West Virginia  2  3 
Minnesota  23  24  WI - CWAG  2  5 
Mississippi  14  0  WI - GLITC  0  0 
Missouri  3  2  Wyoming  0  6 
Montana  50  1 
PERFORMANCE MEASURE 12  July through December 2004  January through June 2005 
TOTAL  559  408 
20  A P P E N D I X ~ C  

PERFORMANCE MEASURE 13:  Number of Complaints that Resulted in Some Action 
July - Dec. 2004  Jan. - June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  20  2  Nebraska  6  4 
Alaska  0  0  Nevada  1  0 
Arizona  0  0  New Hampshire  0  1 
Arkansas  3  4  New Jersey  0  0 
California  3  5  New Mexico  45  27 
Colorado  0  0  New York  200  203 
Connecticut  0  0  North Carolina  0  2 
Delaware  0  28  North Dakota  0  0 
DC - AARP  1  0  Ohio - COAAA  1  1 
DC - FH  0  0  Ohio - PSI  0  0 
Florida  0  1  Oklahoma  0  0 
Georgia - ARC  1  1  Oregon  4  0 
Georgia - DHR  6  1  Pennsylvania  0  1 
Hawaii  0  0  Puerto Rico  9  7 
Idaho  1  0  Rhode Island  0  0 
Illinois  0  2  South Carolina  0  0 
Indiana  0  0  South Dakota  0  0 
Iowa  3  12  Tennessee  3  0 
Kansas  0  0  Texas - BBBEF  3  2 
Kentucky  0  1  Texas -NHCOA  1  5 
Louisiana  0  1  Utah  4  4 
Maine  1  1  Vermont  0  0 
Maryland  1  0  Virginia  2  0 
Massachusetts  0  0  Washington  0  4 
Michigan  0  0  West Virginia  0  0 
Minnesota  1  16  WI - CWAG  1  4 
Mississippi  0  18  WI - GLITC  0  0 
Missouri  2  0  Wyoming  0  0 
Montana  5  0 
PERFORMANCE MEASURE 13  July through December 2004  January through June 2005 
TOTAL  328  358 
21  A P P E N D I X ~ C  

PERFORMANCE MEASURE 14:  Medicare Funds Recovered Attributable to the Project 
July - Dec. 2004  Jan. - June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  $0  $0  Nebraska  $534  $0 
Alaska  $0  $0  Nevada  $0  $0 
Arizona  $0  $0  New Hampshire  $0  $0 
Arkansas  $0  $4,856  New Jersey  $0  $0 
California  $0  $6,552  New Mexico  $0  $0 
Colorado  $0  $0  New York  $22,686  $36,505 
Connecticut  $0  $0  North Carolina  $0  $0 
Delaware  $0  $0  North Dakota  $0  $0 
DC - AARP  $0  $0  Ohio - COAAA  $0  $0 
DC - FH  $0  $0  Ohio - PSI  $0  $0 
Florida  $0  $27,668  Oklahoma  $0  $0 
Georgia - ARC  $45  $338  Oregon  $0  $0 
Georgia - DHR  $0  $186  Pennsylvania  $0  $0 
Hawaii  $0  $0  Puerto Rico  $1,410  $296 
Idaho  $0  $0  Rhode Island  $0  $0 
Illinois  $0  $0  South Carolina  $0  $0 
Indiana  $0  $0  South Dakota  $0  $0 
Iowa  $0  $0  Tennessee  $0  $0 
Kansas  $0  $0  Texas - BBBEF  $962  $79 
Kentucky  $0  $665  Texas - NHCOA  $65  $5,829 
Louisiana  $0  $0  Utah  $0  $0 
Maine  $0  $0  Vermont  $0  $0 
Maryland  $0  $0  Virginia  $1,520  $0 
Massachusetts  $0  $0  Washington  $0  $0 
Michigan  $0  $0  West Virginia  $0  $0 
Minnesota  $0  $216  WI - CWAG  $0  $0 
Mississippi  $0  $0  WI - GLITC  $0  $0 
Missouri  $58  $0  Wyoming  $0  $0 
Montana  $0  $0 
PERFORMANCE MEASURE 14  July through December 2004  January through June 2005 
TOTAL  $27,281  $83,190 
22  A P P E N D I X ~ C  

PERFORMANCE MEASURE 15A:  Medicaid Funds Recovered Attributable to the Project 
July - Dec. 2004  Jan. - June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  $0  $0  Nebraska  $0  $0 
Alaska  $0  $0  Nevada  $0  $0 
Arizona  $0  $0  New Hampshire  $0  $0 
Arkansas  $0  $0  New Jersey  $0  $0 
California  $0  $0  New Mexico  $0  $0 
Colorado  $0  $0  New York  $0  $0 
Connecticut  $0  $0  North Carolina  $0  $0 
Delaware  $0  $0  North Dakota  $0  $0 
DC - AARP  $0  $0  Ohio - COAAA  $0  $0 
DC - FH  $0  $0  Ohio - PSI  $0  $0 
Florida  $0  $0  Oklahoma  $0  $0 
Georgia - ARC  $0  $0  Oregon  $0  $0 
Georgia - DHR  $0  $0  Pennsylvania  $0  $0 
Hawaii  $0  $0  Puerto Rico  $0  $0 
Idaho  $0  $0  Rhode Island  $0  $0 
Illinois  $0  $0  South Carolina  $0  $0 
Indiana  $0  $0  South Dakota  $0  $0 
Iowa  $17,109  $0  Tennessee  $0  $0 
Kansas  $0  $0  Texas - BBBEF  $0  $0 
Kentucky  $0  $0  Texas - NHCOA  $0  $0 
Louisiana  $0  $0  Utah  $0  $0 
Maine  $0  $0  Vermont  $0  $0 
Maryland  $0  $0  Virginia  $0  $0 
Massachusetts  $0  $0  Washington  $0  $0 
Michigan  $0  $0  West Virginia  $0  $0 
Minnesota  $0  $0  WI - CWAG  $0  $0 
Mississippi  $0  $0  WI - GLITC  $0  $0 
Missouri  $0  $0  Wyoming  $0  $0 
Montana  $0  $0 
PERFORMANCE MEASURE 15A  July through December 2004  January through June 2005 
TOTAL  $17,109  $0 
23  A P P E N D I X ~ C  

PERFORMANCE MEASURE 15B:  Savings to Beneficiaries Attributable to the Project 
July - Dec. 2004  Jan. - June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  $0  $0  Nebraska  $134  $15 
Alaska  $0  $0  Nevada  $200  $0 
Arizona  $0  $0  New Hampshire  $0  $0 
Arkansas  $952  $0  New Jersey  $0  $0 
California  $5,355  $5,355  New Mexico  $0  $4,350 
Colorado  $0  $339  New York  $0  $1,604 
Connecticut  $0  $0  North Carolina  $0  $0 
Delaware  $0  $1,583  North Dakota  $0  $0 
DC - AARP  $0  $0  Ohio - COAAA  $0  $0 
DC - FH  $0  $0  Ohio - PSI  $0  $97 
Florida  $0  $0  Oklahoma  $0  $0 
Georgia - ARC  $0  $0  Oregon  $0  $0 
Georgia - DHR  $0  $0  Pennsylvania  $8,422  $1,673 
Hawaii  $0  $0  Puerto Rico  $0  $100 
Idaho  $31,257  $23,614  Rhode Island  $0  $0 
Illinois  $0  $200  South Carolina  $0  $0 
Indiana  $0  $0  South Dakota  $0  $0 
Iowa  $0  $0  Tennessee  $265  $0 
Kansas  $0  $0  Texas - BBBEF  $0  $0 
Kentucky  $0  $0  Texas - NHCOA  $0  $0 
Louisiana  $0  $925  Utah  $0  $0 
Maine  $0  $0  Vermont  $0  $0 
Maryland  $0  $0  Virginia  $0  $0 
Massachusetts  $0  $0  Washington  $0  $0 
Michigan  $0  $0  West Virginia  $0  $0 
Minnesota  $102,140  $4,344  WI - CWAG  $0  $0 
Mississippi  $0  $298  WI - GLITC  $0  $0 
Missouri  $0  $0  Wyoming  $0  $0 
Montana  $420  $0 
PERFORMANCE MEASURE 15B  July through December 2004  January through June 2005 
TOTAL  $149,143  $44,497 
24  A P P E N D I X ~ C  

PERFORMANCE MEASURE 15C:  Other Savings Attributable to the Project 
July - Dec. 2004  Jan. - June 2005  July - Dec. 2004  Jan. - June 2005 
Alabama  $0  $0  Nebraska  $0  $0 
Alaska  $0  $0  Nevada  $900  $0 
Arizona  $0  $0  New Hampshire  $0  $0 
Arkansas  $0  $0  New Jersey  $0  $0 
California  $0  $0  New Mexico  $0  $0 
Colorado  $0  $0  New York  $0  $0 
Connecticut  $0  $0  North Carolina  $0  $0 
Delaware  $0  $0  North Dakota  $0  $0 
DC - AARP  $0  $0  Ohio - COAAA  $0  $0 
DC - FH  $0  $0  Ohio - PSI  $0  $0 
Florida  $0  $0  Oklahoma  $0  $0 
Georgia - ARC  $0  $0  Oregon  $0  $0 
Georgia - DHR  $0  $0  Pennsylvania  $0  $0 
Hawaii  $0  $0  Puerto Rico  $0  $0 
Idaho  $0  $0  Rhode Island  $0  $0 
Illinois  $0  $0  South Carolina  $0  $0 
Indiana  $0  $0  South Dakota  $0  $0 
Iowa  $0  $0  Tennessee  $0  $0 
Kansas  $0  $0  Texas - BBBEF  $0  $0 
Kentucky  $0  $0  Texas - NHCOA  $0  $0 
Louisiana  $0  $0  Utah  $0  $0 
Maine  $0  $0  Vermont  $0  $0 
Maryland  $0  $0  Virginia  $0  $0 
Massachusetts  $0  $0  Washington  $0  $0 
Michigan  $0  $0  West Virginia  $0  $0 
Minnesota  $0  $0  WI - CWAG  $0  $0 
Mississippi  $0  $0  WI - GLITC  $0  $0 
Missouri  $0  $0  Wyoming  $0  $0 
Montana  $0  $0 
PERFORMANCE MEASURE 15C  July through December 2004  January through June 2005 
TOTAL  $900  $0 
25    A P P E N D I X   ~   D  

Individual Project Results for All Projects in the Last Two Reporting Periods 
The following tables provide the results for each performance measure for each of the 57 Senior Medicare Patrol Projects.  Each table 
provides the performance measure results for the two 6-month reporting periods.  
Please note that performance measure 9, Estimated number of people reached by media events, is calculated by adding the average 
number of viewers reached each time an advertisement is aired and the number of readers reached for each individual printed 
advertisement.   
26  A P P E N D I X ~ D  

Alabama - Alabama Commission on Aging, Montgomery  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    20  7  -13 
2  Number of new volunteers trained   116  51  -65 
3  Number of media events conducted  76  136  60 
4  Number of community education events conducted  254  279  25 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  35  17  -18 
6  Number of group sessions for beneficiaries led by volunteers  164  121  -43 
7  Number of beneficiaries who attended group sessions led by volunteers  11,032  2,929  -8,103 
8  Number of one-on-one sessions held between beneficiaries and volunteers  961  940  -21 
7 + 8  Total number of beneficiaries educated  11,993  3,869  -8,124 
9  Estimated number of people reached by media events  1,053,768  108,925  -944,843  
10  Estimated number of people reached by community education events  72,941  29,748  -43,193  
11  Number of complaints received attributable to the project  612  38  -574 
12  Number of complaints referred for followup  100  2  -98 
13  Number of complaints that resulted in some action  20  2  -18 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
27
 A P P E N D I X ~ D  

Alaska - Alaska State Division of Senior Services, Anchorage  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    2  5  3 
2  Number of new volunteers trained   127  30  -97 
3  Number of media events conducted  2  1  -1 
4  Number of community education events conducted  15  5  -10 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  127  30  -97 
6  Number of group sessions for beneficiaries led by volunteers  10  10  0 
7  Number of beneficiaries who attended group sessions led by volunteers  100  40  -60 
8  Number of one-on-one sessions held between beneficiaries and volunteers  25  20  -5 
7 + 8  Total number of beneficiaries educated  125  60  -65 
9  Estimated number of people reached by media events  500,000  500,000  0 
10  Estimated number of people reached by community education events  200  185  -15 
11  Number of complaints received attributable to the project  3  2  -1 
12  Number of complaints referred for followup  0  0  0 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
28
 A P P E N D I X ~ D  

Arizona - Arizona Department of Economic Security, Phoenix 
In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    74  15  -59 
2  Number of new volunteers trained   30  33  3 
3  Number of media events conducted  28  14  -14 
4  Number of community education events conducted  97  24  -73 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  29  15  -14 
6  Number of group sessions for beneficiaries led by volunteers  24  24  0 
7  Number of beneficiaries who attended group sessions led by volunteers  1,140  2,287  1,147 
8  Number of one-on-one sessions held between beneficiaries and volunteers  30  0  -30 
7 + 8  Total number of beneficiaries educated  1,170  2,287  1,117 
9  Estimated number of people reached by media events  10,333  52,802  42,469 
10  Estimated number of people reached by community education events  9,319  2,598  -6,721 
11  Number of complaints received attributable to the project  41  6  -35 
12  Number of complaints referred for followup  2  3  1 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
29
 A P P E N D I X ~ D  

Arkansas - Arkansas Division of Aging and Adult Services, Little Rock 
In operation since: July 2002 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    9  4  -5 
2  Number of new volunteers trained   54  45  -9 
3  Number of media events conducted  19  19  0 
4  Number of community education events conducted  26  42  16 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  25  29  4 
6  Number of group sessions for beneficiaries led by volunteers  45  59  14 
7  Number of beneficiaries who attended group sessions led by volunteers  1,029  1,228  199 
8  Number of one-on-one sessions held between beneficiaries and volunteers  57  60  3 
7 + 8  Total number of beneficiaries educated  1,086  1,288  202 
9  Estimated number of people reached by media events  257,200  882,388  625,188  
10  Estimated number of people reached by community education events  2,771  5,305  2,534 
11  Number of complaints received attributable to the project  50  20  -30 
12  Number of complaints referred for followup  22  7  -15 
13  Number of complaints that resulted in some action  3  4  1 
14  Medicare funds recovered attributable to the project  $0  $4,856  $4,856 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $952  $0  -$952  
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $952  $0  -$952  
14 + 15  Total savings attributable to the project  $952  $4,856  $3,904 
30
 A P P E N D I X ~ D  

California - California Health Insurance Counseling Advocacy Programs Association, Sacramento  In operation since: July 1997 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    2  22  20 
2  Number of new volunteers trained   70  357  287 
3  Number of media events conducted  17  36  19 
4  Number of community education events conducted  64  176  112 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  22  17  -5 
6  Number of group sessions for beneficiaries led by volunteers  53  120  67 
7  Number of beneficiaries who attended group sessions led by volunteers  1,590  3,424  1,834 
8  Number of one-on-one sessions held between beneficiaries and volunteers  68  38  -30 
7 + 8  Total number of beneficiaries educated  1,658  3,462  1,804 
9  Estimated number of people reached by media events  4,413,000  5,500,000  1,087,000  
10  Estimated number of people reached by community education events  5,894  5,023  -871 
11  Number of complaints received attributable to the project  68  55  -13 
12  Number of complaints referred for followup  38  55  17 
13  Number of complaints that resulted in some action  3  5  2 
14  Medicare funds recovered attributable to the project  $0  $6,552  $6,552 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $5,355  $5,355  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $5,355  $5,355  $0 
14 + 15  Total savings attributable to the project  $5,355  $11,907  $6,552 
31
 A P P E N D I X ~ D  

Colorado - Colorado Division of Insurance, Denver  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    0  4  4 
2  Number of new volunteers trained   0  19  19 
3  Number of media events conducted  33  6  -27 
4  Number of community education events conducted  35  17  -18 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  3  4  1 
6  Number of group sessions for beneficiaries led by volunteers  46  66  20 
7  Number of beneficiaries who attended group sessions led by volunteers  1,637  1,879  242 
8  Number of one-on-one sessions held between beneficiaries and volunteers  39  24  -15 
7 + 8  Total number of beneficiaries educated  1,676  1,903  227 
9  Estimated number of people reached by media events  489,000  460,300  -28,700  
10  Estimated number of people reached by community education events  1,439  1,328  -111 
11  Number of complaints received attributable to the project  5  4  -1 
12  Number of complaints referred for followup  1  1  0 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $339  $339 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $339  $339 
14 + 15  Total savings attributable to the project  $0  $339  $339 
32
 A P P E N D I X ~ D  

Connecticut - Connecticut Department of Social Services, Hartford  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    4  5  1 
2  Number of new volunteers trained   50  16  -34 
3  Number of media events conducted  12  17  5 
4  Number of community education events conducted  78  40  -38 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  3  4  1 
6  Number of group sessions for beneficiaries led by volunteers  10  7  -3 
7  Number of beneficiaries who attended group sessions led by volunteers  482  163  -319 
8  Number of one-on-one sessions held between beneficiaries and volunteers  16  5  -11 
7 + 8  Total number of beneficiaries educated  498  168  -330 
9  Estimated number of people reached by media events  593,000  768,000  175,000  
10  Estimated number of people reached by community education events  4,187  7,774  3,587 
11  Number of complaints received attributable to the project  18  5  -13 
12  Number of complaints referred for followup  3  4  1 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
33
 A P P E N D I X ~ D  

Delaware - Delaware Department of Health and Social Services, New Castle 
In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    1  2  1 
2  Number of new volunteers trained   2  4  2 
3  Number of media events conducted  11  5  -6 
4  Number of community education events conducted  8  13  5 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  4  3  -1 
6  Number of group sessions for beneficiaries led by volunteers  64  35  -29 
7  Number of beneficiaries who attended group sessions led by volunteers  1,179  3,462  2,283 
8  Number of one-on-one sessions held between beneficiaries and volunteers  16  170  154 
7 + 8  Total number of beneficiaries educated  1,195  3,632  2,437 
9  Estimated number of people reached by media events  600,000  200,000  -400,000  
10  Estimated number of people reached by community education events  2,827  1,550  -1,277 
11  Number of complaints received attributable to the project  16  28  12 
12  Number of complaints referred for followup  4  11  7 
13  Number of complaints that resulted in some action  0  28  28 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $1,583  $1,583 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $1,583  $1,583 
14 + 15  Total savings attributable to the project  $0  $1,583  $1,583 
34
 A P P E N D I X ~ D  

District of Columbia - District of Columbia-The AARP Foundation, Washington, DC 
In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    1  2  1 
2  Number of new volunteers trained   5  7  2 
3  Number of media events conducted  2  0  -2 
4  Number of community education events conducted  13  10  -3 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  0  1  1 
6  Number of group sessions for beneficiaries led by volunteers  19  25  6 
7  Number of beneficiaries who attended group sessions led by volunteers  645  1,015  370 
8  Number of one-on-one sessions held between beneficiaries and volunteers  0  0  0 
7 + 8  Total number of beneficiaries educated  645  1,015  370 
9  Estimated number of people reached by media events  690,000  0  -690,000  
10  Estimated number of people reached by community education events  9,860  3,375  -6,485 
11  Number of complaints received attributable to the project  48  10  -38 
12  Number of complaints referred for followup  1  0  -1 
13  Number of complaints that resulted in some action  1  0  -1 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
35
 A P P E N D I X ~ D  

District of Columbia - District of Columbia-Friendship House, Washington, DC 
In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    5  5  0 
2  Number of new volunteers trained   3  6  3 
3  Number of media events conducted  5  3  -2 
4  Number of community education events conducted  16  19  3 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  2  4  2 
6  Number of group sessions for beneficiaries led by volunteers  7  8  1 
7  Number of beneficiaries who attended group sessions led by volunteers  400  268  -132 
8  Number of one-on-one sessions held between beneficiaries and volunteers  40  40  0 
7 + 8  Total number of beneficiaries educated  440  308  -132 
9  Estimated number of people reached by media events  17,000  375,000  358,000  
10  Estimated number of people reached by community education events  650  3,325  2,675 
11  Number of complaints received attributable to the project  5  10  5 
12  Number of complaints referred for followup  0  10  10 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
36
 A P P E N D I X ~ D  

Florida - Tampa Bay Regional Planning Council, St. Petersburg 
In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    1  2  1 
2  Number of new volunteers trained   4  8  4 
3  Number of media events conducted  38  5  -33 
4  Number of community education events conducted  16  65  49 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  7  7  0 
6  Number of group sessions for beneficiaries led by volunteers  33  51  18 
7  Number of beneficiaries who attended group sessions led by volunteers  976  3,999  3,023 
8  Number of one-on-one sessions held between beneficiaries and volunteers  2  1  -1 
7 + 8  Total number of beneficiaries educated  978  4,000  3,022 
9  Estimated number of people reached by media events  1,773,533  533,300  -1,240,233  
10  Estimated number of people reached by community education events  1,146  3,976  2,830 
11  Number of complaints received attributable to the project  11  13  2 
12  Number of complaints referred for followup  1  5  4 
13  Number of complaints that resulted in some action  0  1  1 
14  Medicare funds recovered attributable to the project  $0  $27,668  $27,668  
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $27,668  $27,668  
37
 A P P E N D I X ~ D  

Georgia - Atlanta Regional Commission, Atlanta 
In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    3  0  -3 
2  Number of new volunteers trained   5  0  -5 
3  Number of media events conducted  18  31  13 
4  Number of community education events conducted  7  3  -4 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  5  0  -5 
6  Number of group sessions for beneficiaries led by volunteers  46  228  182 
7  Number of beneficiaries who attended group sessions led by volunteers  1,323  5,906  4,583 
8  Number of one-on-one sessions held between beneficiaries and volunteers  266  552  286 
7 + 8  Total number of beneficiaries educated  1,589  6,458  4,869 
9  Estimated number of people reached by media events  109,500  186,302  76,802 
10  Estimated number of people reached by community education events  596  212  -384 
11  Number of complaints received attributable to the project  16  9  -7 
12  Number of complaints referred for followup  5  4  -1 
13  Number of complaints that resulted in some action  1  1  0 
14  Medicare funds recovered attributable to the project  $45  $338  $293 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $45  $338  $293 
38
 A P P E N D I X ~ D  

Georgia - Department of Human Resources, Atlanta 
In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    6  28  22 
2  Number of new volunteers trained   30  118  88 
3  Number of media events conducted  24  78  54 
4  Number of community education events conducted  72  207  135 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  8  402  394 
6  Number of group sessions for beneficiaries led by volunteers  15  188  173 
7  Number of beneficiaries who attended group sessions led by volunteers  415  4,694  4,279 
8  Number of one-on-one sessions held between beneficiaries and volunteers  84  202  118 
7 + 8  Total number of beneficiaries educated  499  4,896  4,397 
9  Estimated number of people reached by media events  582,186  1,020,801  438,615  
10  Estimated number of people reached by community education events  6,494  7,369  875 
11  Number of complaints received attributable to the project  18  48  30 
12  Number of complaints referred for followup  12  10  -2 
13  Number of complaints that resulted in some action  6  1  -5 
14  Medicare funds recovered attributable to the project  $0  $186  $186 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $186  $186 
39
 A P P E N D I X ~ D  

Hawaii - Hawaii Executive Office of Aging, Honolulu 
In operation since: July 1997 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    2  4  2 
2  Number of new volunteers trained   12  5  -7 
3  Number of media events conducted  9  5  -4 
4  Number of community education events conducted  14  6  -8 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  25  25  0 
7  Number of beneficiaries who attended group sessions led by volunteers  1,611  1,600  -11 
8  Number of one-on-one sessions held between beneficiaries and volunteers  0  0  0 
7 + 8  Total number of beneficiaries educated  1,611  1,600  -11 
9  Estimated number of people reached by media events  420,000  200,000  -220,000  
10  Estimated number of people reached by community education events  10,500  5,000  -5,500 
11  Number of complaints received attributable to the project  0  25  25 
12  Number of complaints referred for followup  0  0  0 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
40
 A P P E N D I X ~ D  

Idaho - Idaho Medicare Watch Partnership, Boise 
In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    8  10  2 
2  Number of new volunteers trained   7  23  16 
3  Number of media events conducted  35  29  -6 
4  Number of community education events conducted  95  127  32 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  3  3  0 
6  Number of group sessions for beneficiaries led by volunteers  147  27  -120 
7  Number of beneficiaries who attended group sessions led by volunteers  4,478  780  -3,698 
8  Number of one-on-one sessions held between beneficiaries and volunteers  418  759  341 
7 + 8  Total number of beneficiaries educated  4,896  1,539  -3,357 
9  Estimated number of people reached by media events  308,502  627,929  319,427  
10  Estimated number of people reached by community education events  5,031  9,568  4,537 
11  Number of complaints received attributable to the project  626  262  -364 
12  Number of complaints referred for followup  1  3  2 
13  Number of complaints that resulted in some action  1  0  -1 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $31,257  $23,614  -$7,643  
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $31,257  $23,614  -$7,643  
14 + 15  Total savings attributable to the project  $31,257  $23,614  -$7,643  
41
 A P P E N D I X ~ D  

Illinois - Suburban Area Agency on Aging, Oak Park  In operation since: July 1997 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    4  18  14 
2  Number of new volunteers trained   16  56  40 
3  Number of media events conducted  32  93  61 
4  Number of community education events conducted  49  143  94 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  7  41  34 
6  Number of group sessions for beneficiaries led by volunteers  73  182  109 
7  Number of beneficiaries who attended group sessions led by volunteers  2,968  5,344  2,376 
8  Number of one-on-one sessions held between beneficiaries and volunteers  6  7  1 
7 + 8  Total number of beneficiaries educated  2,974  5,351  2,377 
9  Estimated number of people reached by media events  2,221,000  8,893,230  6,672,230  
10  Estimated number of people reached by community education events  11,303  6,980  -4,323 
11  Number of complaints received attributable to the project  3  5  2 
12  Number of complaints referred for followup  1  5  4 
13  Number of complaints that resulted in some action  0  2  2 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $200  $200 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $200  $200 
14 + 15  Total savings attributable to the project  $0  $200  $200 
42
 A P P E N D I X ~ D  

Indiana - Indiana Division of Disability, Aging and Rehabilitation, Indianapolis  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    9  22  13 
2  Number of new volunteers trained   63  107  44 
3  Number of media events conducted  16  6  -10 
4  Number of community education events conducted  75  93  18 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  6  2  -4 
6  Number of group sessions for beneficiaries led by volunteers  19  79  60 
7  Number of beneficiaries who attended group sessions led by volunteers  302  2,015  1,713 
8  Number of one-on-one sessions held between beneficiaries and volunteers  240  252  12 
7 + 8  Total number of beneficiaries educated  542  2,267  1,725 
9  Estimated number of people reached by media events  88,769  4,800  -83,969  
10  Estimated number of people reached by community education events  30,650  14,127  -16,523  
11  Number of complaints received attributable to the project  10  0  -10 
12  Number of complaints referred for followup  2  0  -2 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
43
 A P P E N D I X ~ D  

Iowa - Iowa Department of Elder Affairs, Waterloo  In operation since: July 1997 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    7  12  5 
2  Number of new volunteers trained   32  14  -18 
3  Number of media events conducted  2,249  2,095  -154 
4  Number of community education events conducted  132  94  -38 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  32  12  -20 
6  Number of group sessions for beneficiaries led by volunteers  241  314  73 
7  Number of beneficiaries who attended group sessions led by volunteers  7,973  23,797  15,824 
8  Number of one-on-one sessions held between beneficiaries and volunteers  52  49  -3 
7 + 8  Total number of beneficiaries educated  8,025  23,846  15,821 
9  Estimated number of people reached by media events  1,896,846  1,142,908  -753,938  
10  Estimated number of people reached by community education events  9,732  7,127  -2,605 
11  Number of complaints received attributable to the project  52  49  -3 
12  Number of complaints referred for followup  19  15  -4 
13  Number of complaints that resulted in some action  3  12  9 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $17,109  $0  -$17,109  
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $17,109  $0  -$17,109  
14 + 15  Total savings attributable to the project  $17,109  $0  -$17,109  
44
 A P P E N D I X ~ D  

Kansas - Via Christi Foundation, Inc., Wichita  In operation since: July 2003 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    0  0  0 
2  Number of new volunteers trained   0  0  0 
3  Number of media events conducted  6  4  -2 
4  Number of community education events conducted  2  1  -1 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  0  0  0 
7  Number of beneficiaries who attended group sessions led by volunteers  0  0  0 
8  Number of one-on-one sessions held between beneficiaries and volunteers  15  24  9 
7 + 8  Total number of beneficiaries educated  15  24  9 
9  Estimated number of people reached by media events  27,500  22,000  -5,500 
10  Estimated number of people reached by community education events  80  200  120 
11  Number of complaints received attributable to the project  1  0  -1 
12  Number of complaints referred for followup  1  0  -1 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
45
 A P P E N D I X ~ D  

Kentucky - Kentucky Association of Senior Service Corps Programs, Louisville  In operation since: July 2001 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    9  12  3 
2  Number of new volunteers trained   8  45  37 
3  Number of media events conducted  61  97  36 
4  Number of community education events conducted  38  103  65 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  6  42  36 
6  Number of group sessions for beneficiaries led by volunteers  147  132  -15 
7  Number of beneficiaries who attended group sessions led by volunteers  4,497  4,461  -36 
8  Number of one-on-one sessions held between beneficiaries and volunteers  1,325  2,641  1,316 
7 + 8  Total number of beneficiaries educated  5,822  7,102  1,280 
9  Estimated number of people reached by media events  879,961  1,700,797  820,836  
10  Estimated number of people reached by community education events  3,354  5,289  1,935 
11  Number of complaints received attributable to the project  22  34  12 
12  Number of complaints referred for followup  3  3  0 
13  Number of complaints that resulted in some action  0  1  1 
14  Medicare funds recovered attributable to the project  $0  $665  $665 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $665  $665 
46
 A P P E N D I X ~ D  

Louisiana - Vernon Parish Council on Aging, Inc., Leesville  In operation since: July 2000 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    3  3  0 
2  Number of new volunteers trained   76  95  19 
3  Number of media events conducted  49  44  -5 
4  Number of community education events conducted  69  78  9 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  41  38  -3 
6  Number of group sessions for beneficiaries led by volunteers  75  54  -21 
7  Number of beneficiaries who attended group sessions led by volunteers  1,482  1,112  -370 
8  Number of one-on-one sessions held between beneficiaries and volunteers  399  315  -84 
7 + 8  Total number of beneficiaries educated  1,881  1,427  -454 
9  Estimated number of people reached by media events  31,200  102,200  71,000 
10  Estimated number of people reached by community education events  2,950  4,019  1,069 
11  Number of complaints received attributable to the project  9  11  2 
12  Number of complaints referred for followup  0  1  1 
13  Number of complaints that resulted in some action  0  1  1 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $925  $925 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $925  $925 
14 + 15  Total savings attributable to the project  $0  $925  $925 
47
 A P P E N D I X ~ D  

Maine - Maine Department of Human Services' Bureau of Elder and Adult Services, Augusta  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    5  9  4 
2  Number of new volunteers trained   23  17  -6 
3  Number of media events conducted  117  94  -23 
4  Number of community education events conducted  84  98  14 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  5  1  -4 
6  Number of group sessions for beneficiaries led by volunteers  137  94  -43 
7  Number of beneficiaries who attended group sessions led by volunteers  2,807  2,399  -408 
8  Number of one-on-one sessions held between beneficiaries and volunteers  436  710  274 
7 + 8  Total number of beneficiaries educated  3,243  3,109  -134 
9  Estimated number of people reached by media events  1,467,356  1,144,895  -322,461  
10  Estimated number of people reached by community education events  13,541  7,235  -6,306 
11  Number of complaints received attributable to the project  1  0  -1 
12  Number of complaints referred for followup  0  1  1 
13  Number of complaints that resulted in some action  1  1  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
48
 A P P E N D I X ~ D  

Maryland - Maryland Office on Aging, Baltimore  In operation since: July 1997 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    24  25  1 
2  Number of new volunteers trained   407  456  49 
3  Number of media events conducted  427  38  -389 
4  Number of community education events conducted  329  181  -148 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  1  0  -1 
6  Number of group sessions for beneficiaries led by volunteers  1  0  -1 
7  Number of beneficiaries who attended group sessions led by volunteers  0  0  0 
8  Number of one-on-one sessions held between beneficiaries and volunteers  1,318  1,190  -128 
7 + 8  Total number of beneficiaries educated  1,318  1,190  -128 
9  Estimated number of people reached by media events  104,100  183,997  79,897 
10  Estimated number of people reached by community education events  5,766  5,801  35 
11  Number of complaints received attributable to the project  407  403  -4 
12  Number of complaints referred for followup  2  13  11 
13  Number of complaints that resulted in some action  1  0  -1 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
49
 A P P E N D I X ~ D  

Massachusetts - Elder Services of Merrimack, Lawrence  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    7  2  -5 
2  Number of new volunteers trained   77  18  -59 
3  Number of media events conducted  201  179  -22 
4  Number of community education events conducted  503  334  -169 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  3  0  -3 
6  Number of group sessions for beneficiaries led by volunteers  205  115  -90 
7  Number of beneficiaries who attended group sessions led by volunteers  0  0  0 
8  Number of one-on-one sessions held between beneficiaries and volunteers  13,487  5,676  -7,811 
7 + 8  Total number of beneficiaries educated  13,487  5,676  -7,811 
9  Estimated number of people reached by media events  3,794,987  3,608,672  -186,315  
10  Estimated number of people reached by community education events  25,437  12,949  -12,488  
11  Number of complaints received attributable to the project  522  382  -140 
12  Number of complaints referred for followup  0  0  0 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
50
 A P P E N D I X ~ D  

Michigan - Area Agencies on Aging Association of Michigan, Lansing  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    5  11  6 
2  Number of new volunteers trained   22  226  204 
3  Number of media events conducted  1  3  2 
4  Number of community education events conducted  8  6  -2 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  23  17  -6 
7  Number of beneficiaries who attended group sessions led by volunteers  1,145  654  -491 
8  Number of one-on-one sessions held between beneficiaries and volunteers  13  27  14 
7 + 8  Total number of beneficiaries educated  1,158  681  -477 
9  Estimated number of people reached by media events  10,000  215,000  205,000  
10  Estimated number of people reached by community education events  423  799  376 
11  Number of complaints received attributable to the project  0  0  0 
12  Number of complaints referred for followup  0  0  0 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
51
 A P P E N D I X ~ D  

Minnesota - Minnesota Board of Aging, St. Paul  In operation since: July 1997 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    16  132  116 
2  Number of new volunteers trained   44  91  47 
3  Number of media events conducted  2  0  -2 
4  Number of community education events conducted  65  15  -50 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  8  18  10 
6  Number of group sessions for beneficiaries led by volunteers  7  18  11 
7  Number of beneficiaries who attended group sessions led by volunteers  251  150  -101 
8  Number of one-on-one sessions held between beneficiaries and volunteers  11  32  21 
7 + 8  Total number of beneficiaries educated  262  182  -80 
9  Estimated number of people reached by media events  5,500  0  -5,500 
10  Estimated number of people reached by community education events  2,072  248  -1,824 
11  Number of complaints received attributable to the project  31  47  16 
12  Number of complaints referred for followup  23  24  1 
13  Number of complaints that resulted in some action  1  16  15 
14  Medicare funds recovered attributable to the project  $0  $216  $216 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $102,140  $4,344  -$97,796  
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $102,140  $4,344  -$97,796  
14 + 15  Total savings attributable to the project  $102,140  $4,560  -$97,579  
52
 A P P E N D I X ~ D  

Mississippi - Mississippi Department of Human Services, Jackson  In operation since: July 2000 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    15  6  -9 
2  Number of new volunteers trained   27  19  -8 
3  Number of media events conducted  627  1,009  382 
4  Number of community education events conducted  76  83  7 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  15  19  4 
6  Number of group sessions for beneficiaries led by volunteers  106  62  -44 
7  Number of beneficiaries who attended group sessions led by volunteers  1,945  2,227  282 
8  Number of one-on-one sessions held between beneficiaries and volunteers  307  998  691 
7 + 8  Total number of beneficiaries educated  2,252  3,225  973 
9  Estimated number of people reached by media events  391,065  280,052  -111,013  
10  Estimated number of people reached by community education events  4,917  8,962  4,045 
11  Number of complaints received attributable to the project  59  23  -36 
12  Number of complaints referred for followup  14  0  -14 
13  Number of complaints that resulted in some action  0  18  18 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $298  $298 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $298  $298 
14 + 15  Total savings attributable to the project  $0  $298  $298 
53
 A P P E N D I X ~ D  

Missouri - District III Area Agency on Aging, Warrensburg  In operation since: July 1997 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    1  4  3 
2  Number of new volunteers trained   6  32  26 
3  Number of media events conducted  13  8  -5 
4  Number of community education events conducted  30  15  -15 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  6  32  26 
6  Number of group sessions for beneficiaries led by volunteers  9  54  45 
7  Number of beneficiaries who attended group sessions led by volunteers  191  860  669 
8  Number of one-on-one sessions held between beneficiaries and volunteers  110  82  -28 
7 + 8  Total number of beneficiaries educated  301  942  641 
9  Estimated number of people reached by media events  300,000  25,000  -275,000  
10  Estimated number of people reached by community education events  2,400  2,500  100 
11  Number of complaints received attributable to the project  8  5  -3 
12  Number of complaints referred for followup  3  2  -1 
13  Number of complaints that resulted in some action  2  0  -2 
14  Medicare funds recovered attributable to the project  $58  $0  -$58 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $58  $0  -$58 
54
 A P P E N D I X ~ D  

Montana - Missoula Aging Services, Missoula  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    9  5  -4 
2  Number of new volunteers trained   48  5  -43 
3  Number of media events conducted  457  5,001  4,544 
4  Number of community education events conducted  27  65  38 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  8  1  -7 
6  Number of group sessions for beneficiaries led by volunteers  98  53  -45 
7  Number of beneficiaries who attended group sessions led by volunteers  3,293  1,226  -2,067 
8  Number of one-on-one sessions held between beneficiaries and volunteers  1,699  499  -1,200 
7 + 8  Total number of beneficiaries educated  4,992  1,725  -3,267 
9  Estimated number of people reached by media events  730,757  615,400  -115,357  
10  Estimated number of people reached by community education events  4,360  3,137  -1,223 
11  Number of complaints received attributable to the project  50  45  -5 
12  Number of complaints referred for followup  50  1  -49 
13  Number of complaints that resulted in some action  5  0  -5 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $420  $0  -$420  
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $420  $0  -$420  
14 + 15  Total savings attributable to the project  $420  $0  -$420  
55
 A P P E N D I X ~ D  

Nebraska - Nebraska Department of Health and Human Services, Lincoln  In operation since: July 2000 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    4  12  8 
2  Number of new volunteers trained   19  50  31 
3  Number of media events conducted  24  23  -1 
4  Number of community education events conducted  68  69  1 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  29  18  -11 
6  Number of group sessions for beneficiaries led by volunteers  108  50  -58 
7  Number of beneficiaries who attended group sessions led by volunteers  3,350  1,254  -2,096 
8  Number of one-on-one sessions held between beneficiaries and volunteers  357  164  -193 
7 + 8  Total number of beneficiaries educated  3,707  1,418  -2,289 
9  Estimated number of people reached by media events  624,811  429,195  -195,616  
10  Estimated number of people reached by community education events  9,366  13,791  4,425 
11  Number of complaints received attributable to the project  12  12  0 
12  Number of complaints referred for followup  7  6  -1 
13  Number of complaints that resulted in some action  6  4  -2 
14  Medicare funds recovered attributable to the project  $534  $0  -$534  
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $134  $15  -$119  
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $134  $15  -$119  
14 + 15  Total savings attributable to the project  $668  $15  -$653  
56
 A P P E N D I X ~ D  

Nevada - Nevada Division of Aging Services, Las Vegas  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    3  1  -2 
2  Number of new volunteers trained   3  2  -1 
3  Number of media events conducted  6  8  2 
4  Number of community education events conducted  17  35  18 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  3  3  0 
6  Number of group sessions for beneficiaries led by volunteers  11  13  2 
7  Number of beneficiaries who attended group sessions led by volunteers  210  117  -93 
8  Number of one-on-one sessions held between beneficiaries and volunteers  65  241  176 
7 + 8  Total number of beneficiaries educated  275  358  83 
9  Estimated number of people reached by media events  6,000  4,500  -1,500 
10  Estimated number of people reached by community education events  4,070  3,870  -200 
11  Number of complaints received attributable to the project  11  45  34 
12  Number of complaints referred for followup  1  4  3 
13  Number of complaints that resulted in some action  1  0  -1 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $200  $0  -$200  
15C  Other savings attributable to the project  $900  $0  -$900  
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $1,100  $0  -$1,100  
14 + 15  Total savings attributable to the project  $1,100  $0  -$1,100  
57
 A P P E N D I X ~ D  

New Hampshire - New Hampshire Division of Elderly and Adult Services, Concord  In operation since: July 1997 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    0  3  3 
2  Number of new volunteers trained   3  32  29 
3  Number of media events conducted  18  6  -12 
4  Number of community education events conducted  78  32  -46 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  1  17  16 
6  Number of group sessions for beneficiaries led by volunteers  7  7  0 
7  Number of beneficiaries who attended group sessions led by volunteers  374  149  -225 
8  Number of one-on-one sessions held between beneficiaries and volunteers  1,881  1,548  -333 
7 + 8  Total number of beneficiaries educated  2,255  1,697  -558 
9  Estimated number of people reached by media events  300,000  220,000  -80,000  
10  Estimated number of people reached by community education events  10,200  880  -9,320 
11  Number of complaints received attributable to the project  5  3  -2 
12  Number of complaints referred for followup  0  1  1 
13  Number of complaints that resulted in some action  0  1  1 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
58
 A P P E N D I X ~ D  

New Jersey - Jewish Family & Vocational Services of Middlesex County, Inc., Edison  In operation since: July 2001 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    0  0  0 
2  Number of new volunteers trained   0  0  0 
3  Number of media events conducted  3  4  1 
4  Number of community education events conducted  12  39  27 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  68  0  -68 
7  Number of beneficiaries who attended group sessions led by volunteers  3,945  0  -3,945 
8  Number of one-on-one sessions held between beneficiaries and volunteers  250  0  -250 
7 + 8  Total number of beneficiaries educated  4,195  0  -4,195 
9  Estimated number of people reached by media events  750,000  27,350  -722,650  
10  Estimated number of people reached by community education events  8,850  5,370  -3,480 
11  Number of complaints received attributable to the project  44  1  -43 
12  Number of complaints referred for followup  2  1  -1 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
59
 A P P E N D I X ~ D  

New Mexico - New Mexico State Agency on Aging, Santa Fe  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    24  34  10 
2  Number of new volunteers trained   14  100  86 
3  Number of media events conducted  15  12  -3 
4  Number of community education events conducted  105  10  -95 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  14  10  -4 
6  Number of group sessions for beneficiaries led by volunteers  97  48  -49 
7  Number of beneficiaries who attended group sessions led by volunteers  7,682  1,614  -6,068 
8  Number of one-on-one sessions held between beneficiaries and volunteers  17,957  17,634  -323 
7 + 8  Total number of beneficiaries educated  25,639  19,248  -6,391 
9  Estimated number of people reached by media events  494,000  251,310  -242,690  
10  Estimated number of people reached by community education events  47,021  4,345  -42,676  
11  Number of complaints received attributable to the project  2,912  9,265  6,353 
12  Number of complaints referred for followup  54  27  -27 
13  Number of complaints that resulted in some action  45  27  -18 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $4,350  $4,350 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $4,350  $4,350 
14 + 15  Total savings attributable to the project  $0  $4,350  $4,350 
60
 A P P E N D I X ~ D  

New York - New York State Office for the Aging, Albany  In operation since: July 1997 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    28  41  13 
2  Number of new volunteers trained   692  698  6 
3  Number of media events conducted  17  26  9 
4  Number of community education events conducted  33  41  8 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  256  24  -232 
6  Number of group sessions for beneficiaries led by volunteers  59  63  4 
7  Number of beneficiaries who attended group sessions led by volunteers  1,885  2,085  200 
8  Number of one-on-one sessions held between beneficiaries and volunteers  5,441  237  -5,204 
7 + 8  Total number of beneficiaries educated  7,326  2,322  -5,004 
9  Estimated number of people reached by media events  252,000  435,000  183,000  
10  Estimated number of people reached by community education events  7,115  16,352  9,237 
11  Number of complaints received attributable to the project  200  217  17 
12  Number of complaints referred for followup  64  53  -11 
13  Number of complaints that resulted in some action  200  203  3 
14  Medicare funds recovered attributable to the project  $22,686  $36,505  $13,819  
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $1,604  $1,604 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $1,604  $1,604 
14 + 15  Total savings attributable to the project  $22,686  $38,110  $15,424  
61
 A P P E N D I X ~ D  

North Carolina - Department of Insurance, Raleigh  In operation since: July 2003 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    2  4  2 
2  Number of new volunteers trained   6  109  103 
3  Number of media events conducted  10  16  6 
4  Number of community education events conducted  27  60  33 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  3  8  5 
6  Number of group sessions for beneficiaries led by volunteers  15  23  8 
7  Number of beneficiaries who attended group sessions led by volunteers  665  627  -38 
8  Number of one-on-one sessions held between beneficiaries and volunteers  8  102  94 
7 + 8  Total number of beneficiaries educated  673  729  56 
9  Estimated number of people reached by media events  44,300  40,072  -4,228 
10  Estimated number of people reached by community education events  2,690  5,138  2,448 
11  Number of complaints received attributable to the project  21  34  13 
12  Number of complaints referred for followup  3  10  7 
13  Number of complaints that resulted in some action  0  2  2 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
62
 A P P E N D I X ~ D  

North Dakota - Legal Assistance of North Dakota, Inc., Bismarck  In operation since: July 2003 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    1  2  1 
2  Number of new volunteers trained   7  4  -3 
3  Number of media events conducted  32  17  -15 
4  Number of community education events conducted  14  15  1 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  4  6  2 
6  Number of group sessions for beneficiaries led by volunteers  4  25  21 
7  Number of beneficiaries who attended group sessions led by volunteers  116  1,668  1,552 
8  Number of one-on-one sessions held between beneficiaries and volunteers  10  0  -10 
7 + 8  Total number of beneficiaries educated  126  1,668  1,542 
9  Estimated number of people reached by media events  27,450  122,544  95,094 
10  Estimated number of people reached by community education events  2,585  3,810  1,225 
11  Number of complaints received attributable to the project  0  0  0 
12  Number of complaints referred for followup  0  0  0 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
63
 A P P E N D I X ~ D  

Ohio - Central Ohio Area Agency on Aging, Columbus 
In operation since: July 2002 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    1  0  -1 
2  Number of new volunteers trained   18  0  -18 
3  Number of media events conducted  175  130  -45 
4  Number of community education events conducted  50  50  0 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  29  9  -20 
6  Number of group sessions for beneficiaries led by volunteers  38  22  -16 
7  Number of beneficiaries who attended group sessions led by volunteers  708  372  -336 
8  Number of one-on-one sessions held between beneficiaries and volunteers  628  156  -472 
7 + 8  Total number of beneficiaries educated  1,336  528  -808 
9  Estimated number of people reached by media events  650,000  200,000  -450,000  
10  Estimated number of people reached by community education events  10,000  4,700  -5,300 
11  Number of complaints received attributable to the project  3  6  3 
12  Number of complaints referred for followup  2  2  0 
13  Number of complaints that resulted in some action  1  1  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
64
 A P P E N D I X ~ D  

Ohio - Pro Seniors, Inc., Cincinnati  In operation since: July 2002 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    0  0  0 
2  Number of new volunteers trained   0  0  0 
3  Number of media events conducted  556  462  -94 
4  Number of community education events conducted  15  25  10 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  0  1  1 
6  Number of group sessions for beneficiaries led by volunteers  41  24  -17 
7  Number of beneficiaries who attended group sessions led by volunteers  958  1,756  798 
8  Number of one-on-one sessions held between beneficiaries and volunteers  22  6  -16 
7 + 8  Total number of beneficiaries educated  980  1,762  782 
9  Estimated number of people reached by media events  3,123,413  4,009,213  885,800  
10  Estimated number of people reached by community education events  3,336  4,156  820 
11  Number of complaints received attributable to the project  3  10  7 
12  Number of complaints referred for followup  0  4  4 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $97  $97 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $97  $97 
14 + 15  Total savings attributable to the project  $0  $97  $97 
65
 A P P E N D I X ~ D  

Oklahoma - State of Oklahoma Insurance Department, Oklahoma City  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    1  1  0 
2  Number of new volunteers trained   4  10  6 
3  Number of media events conducted  906  0  -906 
4  Number of community education events conducted  47  6  -41 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  0  22  22 
7  Number of beneficiaries who attended group sessions led by volunteers  0  549  549 
8  Number of one-on-one sessions held between beneficiaries and volunteers  0  2  2 
7 + 8  Total number of beneficiaries educated  0  551  551 
9  Estimated number of people reached by media events  271,000  0  -271,000  
10  Estimated number of people reached by community education events  4,697  8,611  3,914 
11  Number of complaints received attributable to the project  13  12  -1 
12  Number of complaints referred for followup  4  6  2 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
66
 A P P E N D I X ~ D  

Oregon - Senior Medicare Patrol Project, Salem  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    4  22  18 
2  Number of new volunteers trained   50  128  78 
3  Number of media events conducted  3  7  4 
4  Number of community education events conducted  39  89  50 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  50  0  -50 
6  Number of group sessions for beneficiaries led by volunteers  41  74  33 
7  Number of beneficiaries who attended group sessions led by volunteers  816  2,021  1,205 
8  Number of one-on-one sessions held between beneficiaries and volunteers  2,261  3,076  815 
7 + 8  Total number of beneficiaries educated  3,077  5,097  2,020 
9  Estimated number of people reached by media events  23,000  7,292  -15,708  
10  Estimated number of people reached by community education events  4,615  4,216  -399 
11  Number of complaints received attributable to the project  4  15  11 
12  Number of complaints referred for followup  0  3  3 
13  Number of complaints that resulted in some action  4  0  -4 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
67
 A P P E N D I X ~ D  

Pennsylvania - Center for Advocacy for the Rights and Interests of the Elderly, Philadelphia  In operation since: July 1997 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    1  2  1 
2  Number of new volunteers trained   7  11  4 
3  Number of media events conducted  4  15  11 
4  Number of community education events conducted  47  17  -30 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  3  5  2 
6  Number of group sessions for beneficiaries led by volunteers  103  152  49 
7  Number of beneficiaries who attended group sessions led by volunteers  2,967  11,115  8,148 
8  Number of one-on-one sessions held between beneficiaries and volunteers  137  520  383 
7 + 8  Total number of beneficiaries educated  3,104  11,635  8,531 
9  Estimated number of people reached by media events  200,000  1,120,000  920,000  
10  Estimated number of people reached by community education events  11,443  1,588  -9,855 
11  Number of complaints received attributable to the project  148  99  -49 
12  Number of complaints referred for followup  3  0  -3 
13  Number of complaints that resulted in some action  0  1  1 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $8,422  $1,673  -$6,749  
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $8,422  $1,673  -$6,749  
14 + 15  Total savings attributable to the project  $8,422  $1,673  -$6,749  
68
 A P P E N D I X ~ D  

Puerto Rico - Governor's Office of Elderly Affairs, San Juan  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    5  3  -2 
2  Number of new volunteers trained   15  3  -12 
3  Number of media events conducted  6  3  -3 
4  Number of community education events conducted  29  34  5 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  1  1  0 
6  Number of group sessions for beneficiaries led by volunteers  58  70  12 
7  Number of beneficiaries who attended group sessions led by volunteers  1,794  2,646  852 
8  Number of one-on-one sessions held between beneficiaries and volunteers  324  420  96 
7 + 8  Total number of beneficiaries educated  2,118  3,066  948 
9  Estimated number of people reached by media events  425,000  375,000  -50,000  
10  Estimated number of people reached by community education events  2,151  1,079  -1,072 
11  Number of complaints received attributable to the project  65  23  -42 
12  Number of complaints referred for followup  44  19  -25 
13  Number of complaints that resulted in some action  9  7  -2 
14  Medicare funds recovered attributable to the project  $1,410  $296  -$1,115  
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $100  $100 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $100  $100 
14 + 15  Total savings attributable to the project  $1,410  $396  -$1,015  
69
 A P P E N D I X ~ D  

Rhode Island - Aging 2000, Inc., Providence  In operation since: July 1997 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    1  0  -1 
2  Number of new volunteers trained   2  0  -2 
3  Number of media events conducted  1,227  1,480  253 
4  Number of community education events conducted  6  12  6 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  2  0  -2 
6  Number of group sessions for beneficiaries led by volunteers  10  15  5 
7  Number of beneficiaries who attended group sessions led by volunteers  212  430  218 
8  Number of one-on-one sessions held between beneficiaries and volunteers  0  0  0 
7 + 8  Total number of beneficiaries educated  212  430  218 
9  Estimated number of people reached by media events  7,000,000  6,000,000  -1,000,000  
10  Estimated number of people reached by community education events  11,000  9,000  -2,000 
11  Number of complaints received attributable to the project  5  4  -1 
12  Number of complaints referred for followup  4  0  -4 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
70
 A P P E N D I X ~ D  

South Carolina - Department of Health and Human Services, Columbia  In operation since: July 2000 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    1  4  3 
2  Number of new volunteers trained   2  4  2 
3  Number of media events conducted  13  16  3 
4  Number of community education events conducted  24  104  80 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  64  0  -64 
7  Number of beneficiaries who attended group sessions led by volunteers  1,780  0  -1,780 
8  Number of one-on-one sessions held between beneficiaries and volunteers  100  127  27 
7 + 8  Total number of beneficiaries educated  1,880  127  -1,753 
9  Estimated number of people reached by media events  16,729  46,800  30,071 
10  Estimated number of people reached by community education events  4,207  12,280  8,073 
11  Number of complaints received attributable to the project  2  2  0 
12  Number of complaints referred for followup  2  2  0 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
71
 A P P E N D I X ~ D  

South Dakota - East River Legal Services Corporation, Sioux Falls  In operation since: July 2000 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    1  0  -1 
2  Number of new volunteers trained   2  0  -2 
3  Number of media events conducted  2  3,070  3,068 
4  Number of community education events conducted  15  9  -6 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  6  2  -4 
6  Number of group sessions for beneficiaries led by volunteers  3  5  2 
7  Number of beneficiaries who attended group sessions led by volunteers  350  77  -273 
8  Number of one-on-one sessions held between beneficiaries and volunteers  124  177  53 
7 + 8  Total number of beneficiaries educated  474  254  -220 
9  Estimated number of people reached by media events  14,184  284,000  269,816  
10  Estimated number of people reached by community education events  380  630  250 
11  Number of complaints received attributable to the project  5  1  -4 
12  Number of complaints referred for followup  0  1  1 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
72
 A P P E N D I X ~ D  

Tennessee - Upper Cumberland Development District/AAA, Cookeville  In operation since: July 2001 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    10  5  -5 
2  Number of new volunteers trained   39  46  7 
3  Number of media events conducted  53  67  14 
4  Number of community education events conducted  121  159  38 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  16  14  -2 
6  Number of group sessions for beneficiaries led by volunteers  123  89  -34 
7  Number of beneficiaries who attended group sessions led by volunteers  8,506  10,539  2,033 
8  Number of one-on-one sessions held between beneficiaries and volunteers  1,043  2,128  1,085 
7 + 8  Total number of beneficiaries educated  9,549  12,667  3,118 
9  Estimated number of people reached by media events  727,526  1,442,023  714,497  
10  Estimated number of people reached by community education events  45,567  31,318  -14,249  
11  Number of complaints received attributable to the project  14  16  2 
12  Number of complaints referred for followup  8  2  -6 
13  Number of complaints that resulted in some action  3  0  -3 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $265  $0  -$265  
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $265  $0  -$265  
14 + 15  Total savings attributable to the project  $265  $0  -$265  
73
 A P P E N D I X ~ D  

Texas - Better Business Bureau Education Foundation, Houston  In operation since: July 2002 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    0  1  1 
2  Number of new volunteers trained   0  12  12 
3  Number of media events conducted  4  4  0 
4  Number of community education events conducted  167  36  -131 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  0  12  12 
6  Number of group sessions for beneficiaries led by volunteers  7  23  16 
7  Number of beneficiaries who attended group sessions led by volunteers  139  716  577 
8  Number of one-on-one sessions held between beneficiaries and volunteers  5  104  99 
7 + 8  Total number of beneficiaries educated  144  820  676 
9  Estimated number of people reached by media events  27,038  45,300  18,262 
10  Estimated number of people reached by community education events  2,935  1,659  -1,276 
11  Number of complaints received attributable to the project  20  50  30 
12  Number of complaints referred for followup  8  9  1 
13  Number of complaints that resulted in some action  3  2  -1 
14  Medicare funds recovered attributable to the project  $962  $79  $1,046 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $962  $2,008  $1,046 
74
 A P P E N D I X ~ D  

Texas - The National Hispanic Council on Aging, Corpus Christi  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    8  9  1 
2  Number of new volunteers trained   83  128  45 
3  Number of media events conducted  26  25  -1 
4  Number of community education events conducted  26  23  -3 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  0  8  8 
6  Number of group sessions for beneficiaries led by volunteers  25  125  100 
7  Number of beneficiaries who attended group sessions led by volunteers  1,650  3,692  2,042 
8  Number of one-on-one sessions held between beneficiaries and volunteers  116  436  320 
7 + 8  Total number of beneficiaries educated  1,766  4,128  2,362 
9  Estimated number of people reached by media events  2,300,000  2,751,000  451,000  
10  Estimated number of people reached by community education events  7,370  2,613  -4,757 
11  Number of complaints received attributable to the project  58  436  378 
12  Number of complaints referred for followup  6  26  20 
13  Number of complaints that resulted in some action  1  5  4 
14  Medicare funds recovered attributable to the project  $65  $5,829  $5,764 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $65  $5,829  $5,764 
75
 A P P E N D I X ~ D  

Utah - Utah Legal Services, Salt Lake City  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    19  48  29 
2  Number of new volunteers trained   176  212  36 
3  Number of media events conducted  9  14  5 
4  Number of community education events conducted  30  36  6 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  56  92  36 
6  Number of group sessions for beneficiaries led by volunteers  38  45  7 
7  Number of beneficiaries who attended group sessions led by volunteers  705  1,149  444 
8  Number of one-on-one sessions held between beneficiaries and volunteers  417  1,386  969 
7 + 8  Total number of beneficiaries educated  1,122  2,535  1,413 
9  Estimated number of people reached by media events  3,227  8,919  5,692 
10  Estimated number of people reached by community education events  7,030  1,539  -5,491 
11  Number of complaints received attributable to the project  14  89  75 
12  Number of complaints referred for followup  16  22  6 
13  Number of complaints that resulted in some action  4  4  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
76
 A P P E N D I X ~ D  

Vermont - Community of Vermont Elders, Montpelier  In operation since: July 2003 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    2  2  0 
2  Number of new volunteers trained   19  19  0 
3  Number of media events conducted  6  36  30 
4  Number of community education events conducted  22  10  -12 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  0  0  0 
7  Number of beneficiaries who attended group sessions led by volunteers  0  0  0 
8  Number of one-on-one sessions held between beneficiaries and volunteers  0  0  0 
7 + 8  Total number of beneficiaries educated  0  0  0 
9  Estimated number of people reached by media events  134,204  202,000  67,796 
10  Estimated number of people reached by community education events  772  320  -452 
11  Number of complaints received attributable to the project  3  4  1 
12  Number of complaints referred for followup  2  1  -1 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
77
 A P P E N D I X ~ D  

Virginia - Virginia Association of Area Agencies on Aging, Richmond  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    2  1  -1 
2  Number of new volunteers trained   7  3  -4 
3  Number of media events conducted  39  34  -5 
4  Number of community education events conducted  121  223  102 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  2  0  -2 
6  Number of group sessions for beneficiaries led by volunteers  30  28  -2 
7  Number of beneficiaries who attended group sessions led by volunteers  464  355  -109 
8  Number of one-on-one sessions held between beneficiaries and volunteers  0  0  0 
7 + 8  Total number of beneficiaries educated  464  355  -109 
9  Estimated number of people reached by media events  1,475,200  1,388,533  -86,667  
10  Estimated number of people reached by community education events  4,294  12,678  8,384 
11  Number of complaints received attributable to the project  23  12  -11 
12  Number of complaints referred for followup  14  8  -6 
13  Number of complaints that resulted in some action  2  0  -2 
14  Medicare funds recovered attributable to the project  $1,520  $0  -$1,520  
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $1,520  $0  -$1,520  
78
 A P P E N D I X ~ D  

Washington - Office of the Insurance Counselor, Olympia  In operation since: July 1999 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    204  214  10 
2  Number of new volunteers trained   84  69  -15 
3  Number of media events conducted  83  125  42 
4  Number of community education events conducted  49  64  15 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  84  69  -15 
6  Number of group sessions for beneficiaries led by volunteers  132  220  88 
7  Number of beneficiaries who attended group sessions led by volunteers  6,279  9,322  3,043 
8  Number of one-on-one sessions held between beneficiaries and volunteers  23,179  16,252  -6,927 
7 + 8  Total number of beneficiaries educated  29,458  25,574  -3,884 
9  Estimated number of people reached by media events  920,721  5,659,464  4,738,743  
10  Estimated number of people reached by community education events  10,088  18,834  8,746 
11  Number of complaints received attributable to the project  10  12  2 
12  Number of complaints referred for followup  3  7  4 
13  Number of complaints that resulted in some action  0  4  4 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
79
 A P P E N D I X ~ D  

West Virginia - AARP Foundation, Charleston  In operation since: July 2003 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    1  2  1 
2  Number of new volunteers trained   2  14  12 
3  Number of media events conducted  28  27  -1 
4  Number of community education events conducted  33  45  12 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  5  5  0 
6  Number of group sessions for beneficiaries led by volunteers  10  16  6 
7  Number of beneficiaries who attended group sessions led by volunteers  241  656  415 
8  Number of one-on-one sessions held between beneficiaries and volunteers  3  1  -2 
7 + 8  Total number of beneficiaries educated  244  657  413 
9  Estimated number of people reached by media events  1,769,380  1,448,151  -321,229  
10  Estimated number of people reached by community education events  5,368  27,793  22,425 
11  Number of complaints received attributable to the project  5  7  2 
12  Number of complaints referred for followup  2  3  1 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
80
 A P P E N D I X ~ D  

Wisconsin - Coalition of Wisconsin Aging Groups, Madison  In operation since: July 1997 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    3  5  2 
2  Number of new volunteers trained   49  96  47 
3  Number of media events conducted  66  6,091  6,025 
4  Number of community education events conducted  31  80  49 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  8  7  -1 
6  Number of group sessions for beneficiaries led by volunteers  52  44  -8 
7  Number of beneficiaries who attended group sessions led by volunteers  1,982  1,167  -815 
8  Number of one-on-one sessions held between beneficiaries and volunteers  39  15  -24 
7 + 8  Total number of beneficiaries educated  2,021  1,182  -839 
9  Estimated number of people reached by media events  58,837  1,577,345  1,518,508  
10  Estimated number of people reached by community education events  11,866  6,488  -5,378 
11  Number of complaints received attributable to the project  22  24  2 
12  Number of complaints referred for followup  2  5  3 
13  Number of complaints that resulted in some action  1  4  3 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
81
 A P P E N D I X ~ D  

Wisconsin - Great Lakes Inter-Tribal Council, Lac du Flambeau  In operation since: July 2003 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    1  2  1 
2  Number of new volunteers trained   52  25  -27 
3  Number of media events conducted  10  9  -1 
4  Number of community education events conducted  18  15  -3 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  0  0  0 
7  Number of beneficiaries who attended group sessions led by volunteers  0  0  0 
8  Number of one-on-one sessions held between beneficiaries and volunteers  0  0  0 
7 + 8  Total number of beneficiaries educated  0  0  0 
9  Estimated number of people reached by media events  7,404  647  -6,757 
10  Estimated number of people reached by community education events  1,705  660  -1,045 
11  Number of complaints received attributable to the project  0  0  0 
12  Number of complaints referred for followup  0  0  0 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
82
 A P P E N D I X ~ D  

Wyoming - Wyoming Division on Aging, Cheyenne  In operation since: July 2000 
July through  January through  Change in Last  
PERFORMANCE MEASURES 
December 2004  June 2005  6 Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers    1  1  0 
2  Number of new volunteers trained   6  37  31 
3  Number of media events conducted  3  3  0 
4  Number of community education events conducted  9  36  27 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  2  5  3 
6  Number of group sessions for beneficiaries led by volunteers  6  7  1 
7  Number of beneficiaries who attended group sessions led by volunteers  206  45  -161 
8  Number of one-on-one sessions held between beneficiaries and volunteers  921  815  -106 
7 + 8  Total number of beneficiaries educated  1,127  860  -267 
9  Estimated number of people reached by media events  55,330  100,000  44,670 
10  Estimated number of people reached by community education events  310  15,000  14,690 
11  Number of complaints received attributable to the project  4  25  21 
12  Number of complaints referred for followup  0  6  6 
13  Number of complaints that resulted in some action  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0 
TOTAL 15 Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0 
83
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