"" 
'''VIC'S
DEPARTMENT OF HEALTH &. HUMAN  SERVICES Office of Inspector General
"'IJO Washington, D.C. 20201
APR 3 0 2004
TO: Edwin L. Walker
Deputy Assistant Secretary for Policy and Programs
Administration on Aging
FROM:
MarkR.Yessian  tt 
and Inspections
Acting Deputy Inspector General for 
SUBJECT: Performance Data for the Senior Medicaitirone  Patrol Projects: Apri12004
Performance Report (0 EI -02-03-00122)
At the request of the Administration on Aging (AoA), the Office of Inspector General (OIG)
collects performance data from the Senior Medicare Patrol Projects. These projects receive grants
from AoA to recruit retired professionals to serve as educators and resources in assisting Medicare
beneficiares to detect and report fraud, waste, and abuse in the program. With the addition of 6
new grants, a total of 58 projects operated from July through December 2003. At least
1 project is located in each of the 50 States, the District of Columbia, and Puerto Rico.
In the past 6 months, from July through December 2003, the 58 projects educated approximately
194 000 beneficiaries in 78 233 training sessions and one-on-one sessions. As a result of
educating beneficiaries, the projects received 4 638 complaints. They referred 1 205 of these
complaints to Medicare contractors for follow-up, and 638 resulted in some action , closed by
the Medicare contractor or investigative agency. In total, the projects documented $151,450
recouped to the Medicare program. The projects also reported savings of$260 100 to
beneficiaries, of which $19 555 was documented. In all of these cases, the projects provided
descriptions of out-of-pocket expenses being returned to beneficiaries and savings due to
resolution of billng errors.
In February 1999, OIG issued a report on the projects' first year performance data
(OEI-02-97-00522). OIG has since released reports on these performance data for each
subsequent 6-month period. Since the inception of the program, 62 projects (4 of which closed
between June 2002 an June 2003) have educated over 1.5 million beneficiaries in approximately
373 000 training sessions and one-on-one sessions. As a result of educating beneficiaries
, the
projects received 37 763 complaints, of which 3 842 resulted in some action. Savings to the
Medicare program attributable to the projects totaled $3.
9 million. Self-reported savings to
beneficiaries, Medicaid, and other payers were approximately $99.6 million. Prior to this reporting
period, we did not specifically ask for documentation or explanations for savings other than
Medicare.
I As of July 2003
57 projects are funded and 1 project continued operating through December with prior year fuds. Page 2  Edwin L. Walker 

However, we are aware that most of these savings are the result of one projects involvement in 

adjustments to Medicaid claims for individuals entitled to both Medicaid and Medicare.  The 

appendices contain more information on the performance of each grantee.

We continue to emphasize that the number ofbeneficiaries, who have learned to detect fraud, 

waste, and abuse from the Senior Medicare Patrol Projects, and who subsequently call the OIG 

fraud hotline or other contacts, cannot be tracked.  Therefore, the projects may not be receiving full 

credit for savings attributable to their work.  In addition, substantial savings, which cannot be 

tracked, may be derived from a sentinel effect whereby fraud and errors are reduced in light of 

Medicare beneficiaries scrutiny of their bills.

In December 2003, OIG and AoA continued their partnership by discussing ways to improve the 

performance measure reporting process and the usefulness of the reports for AoA and other 

decision-makers.  We incorporated AoAs suggestions by modifying the data collection 

instrument, the contents of the memorandum, and the data presented in the appendices.  One of the 

key changes is that we now request documentation to substantiate all savings, and we report 

savings, differentiating between documented and self-reported.  Please note that we do not 

independently verify the accuracy of any of the self-reported data.

In this review, we also found some concerns about the system developed by the Centers for 

Medicare & Medicaid Services (CMS) to help track complaints and Medicare funds recovered by 

the Senior Medicare Patrol Projects.  Since its implementation over 2 years ago, OIG has received 

documentation forms from an average of seven projects for each reporting period. During this 

reporting period, four projects noted that the tracking system has failed to produce the results 

expected.  The contact persons at these projects commented that they are still unclear how the 

tracking system actually works, or that they are frustrated that they have not received any 

documentation of savings from the system. 

Based on this information, we encourage additional collaboration between AoA and CMS to 

continue to improve the process of reporting Medicare savings. We also encourage AoA to 

provide clear instructions for using the system to the grantees in order to maximize documented 

savings.  The national conference for the Senior Medicare Patrol Projects in July 2004 presents an 

opportunity for AoA and CMS to provide additional instructions and training on this topic. 

We will continue to monitor the projects and provide you with summary reports of performance 

data.  If you have any questions or comments about this report, please do not hesitate to call me at 

(202) 619-0480, or one of your staff may contact Jodi Nudelman, Acting Regional Inspector 

General for Evaluation and Inspections, New York Region, at (212) 264-2000.

5 Attachments

Appendix A - Summary of Performance for All Projects Since 1997

Appendix B - Summary of Performance for All Projects for 2003

Appendix C - Projects Results for Each Performance Measure

Appendix D - Individual Project Results for 2003

Appendix E - List of 2003 Senior Medicare Patrol Projects
 Senior Medicare Patrol Projects 2003 Performance Measure Results 
List of Appendices 
Page 
Appendix A:  Summary of Performance for All Projects Since 1997.......................................4 
Appendix B:  Summary of Performance for All Projects for 2003..........................................6 
Appendix C:  Projects Results for Each Performance Measure.............................................8 
Appendix D:  Individual Project Results for 2003............................................................24 
Appendix E:  List of 2003 Senior Medicare Patrol Projects.................................................84 
3
   A P P E N D I X   ~   A

Summary of Performance for All Projects Since 1997 
The following table provides the overall performance measure results for all 62 projects that have ever operated since 1997. 
Cumulative totals since 1997 are no longer reported for performance measure 9. 
Total savings to Medicaid, beneficiaries, and other entities were not broken out prior to July 2003.  Therefore, this table does not 
contain data for performance measures 15A, 15B and 15C. 
4
 A P P E N D I X ~ A  
Summary of Peformance for All Projects Since 1997 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  6,110 
2  Number of new volunteers trained  42,246 
3  Number of media events conducted  92,371 
4  Number of community education events conducted  22,146 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  15,469 
6  Number of group sessions for beneficiaries led by volunteers  31,054 
7  Number of beneficiaries who attended group sessions led by volunteers  1,223,784 
8  Number of one-on-one sessions held between beneficiaries and volunteers  341,828 
7 + 8  Total number of beneficiaries educated  1,565,612 
9  Estimated number of people reached by media events  NA 
10  Estimated number of people reached by community education events  14,024,868 
11  Number of complaints received attributable to the project  37,763 
12  Number of complaints referred for follow-up  8,386 
13  Number of complaints that resulted in some action  3,842 
14  Medicare funds recovered attributable to the project  $3,903,344 
15A  Medicaid funds recovered attributable to the project  NA 
15B  Savings to beneficiaries attributable to the project  NA 
15C  Other savings attributable to the project  NA 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $99,578,630 
14 + 15  Total savings attributable to the project  $103,481,974 
5
   A P P E N D I X   ~   B  
Summary of Performance for All Projects in 2003 
The following table provides data for the 59 projects that operated in 2003.  In the first 6-month reporting period, January through 
June, 53 projects operated.  In the latest reporting period, July through December, 58 projects operated.  Note that one of these 
projects, North Carolina  Division of Aging, did not receive funding after June 30, 2003, but continued operating and submitted data. 
They are no longer operating as of January 2004. 
Data for performance measures 15A, 15B, and 15C for January through June are not available. 
6
 A P P E N D I X ~ B  
Summary of Performance for All Projects in 2003 
Total for  January through  July through 
2003  June 2003  December 2003 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  1,536  976  560 
2  Number of new volunteers trained  7,546  5,035  2,511 
3  Number of media events conducted  48,737  14,032  34,705 
4  Number of community education events conducted  7,314  4,945  2,369 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities 
to educate beneficiaries  3,634  2,069  1,565 
6  Number of group sessions for beneficiaries led by volunteers  9,714  6,075  3,639 
7  Number of beneficiaries who attended group sessions led by 
volunteers  304,621  185,480  119,141 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers  162,673  88,079  74,594 
7 + 8  Total number of beneficiaries educated  467,294  273,559  193,735 
9  Estimated number of people reached by media events  103,656,543  67,468,838  36,187,705 
10  Estimated number of people reached by community education 
events  1,923,396  730,396  1,193,000 
11  Number of complaints received attributable to the project  14,621  9,983  4,638 
12  Number of complaints referred for follow-up  3,054  1,849  1,205 
13  Number of complaints that resulted in some action  1,516  878  638 
14  Medicare funds recovered attributable to the project  223,700  $72,250  151,450 
15A  Medicaid funds recovered attributable to the project  0  NA  0 
15B  Savings to beneficiaries attributable to the project  260,100  NA  260,100 
15C  Other savings attributable to the project  0  NA  0 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savi ngs  21,992,388  $21,732,288  260,100 
14 + 15  Total savings attributable to the project  22,216,088  $21,804,538  411,550 
7
   A P P E N D I X   ~   C

Projects Results for Each Performance Measure 
The following tables provide the results for each performance measure for each of the 59 Senior Medicare Patrol Projects. 
Seven projects did not operate during all of 2003.  Therefore, these projects do not have a complete year of data. 
8
 A P P E N D I X ~ C  
PERFORMANCE MEASURE 1: Number of training sessions conducted to train new volunteers 
January -June  July  December  Total 2003  January -June  July -December  Total 2003 
Alabama  15  18  33  Nevada  10  4  14 
Alaska  5  0  5  New Hampshire  3  1  4 
Arizona  35  13  48  New Jersey  1  3  4 
Arkansas  1  5  6  New Mexico  12  5  17 
California  4  6  10  New York  35  27  62 
Colorado  7  2  9  NC - DOA  37  0  37 
Connecticut  10  16  26  NC  DOI  NA  0  0 
Delaware  16  3  19  North Dakota  NA  5  5 
DC  AARP  0  0  0  Ohio - COAAA  6  2  8 
DC  FH  4  5  9  Ohio -PSI  5  1  6 
Florida  7  7  14  Oklahoma  12  4  16 
Georgia - ARC  2  3  5  Oregon  1  7  8 
Georgia - DHR  49  25  74  Pennsylvania  10  5  15 
Hawaii  6  4  10  Puerto Rico  8  6  14 
Idaho  47  14  61  Rhode Island  1  1  2 
Illinois  3  6  9  South Carolina  4  0  4 
Indiana  4  6  10  South Dakota  3  1  4 
Iowa  65  42  107  Tennessee  12  4  16 
Kansas  NA  0  0  Texas -BBBEF  3  3  6 
Kentucky  5  5  10  Texas -NHCOA  16  2  18 
Louisiana  3  2  5  Utah  43  18  61 
Maine  31  16  47  Vermont  NA  0  0 
Maryland  18  25  43  Virginia  5  3  8 
Massachusetts  143  8  151  Washington  199  173  372 
Michigan  2  13  15  WV -AARP  NA  0  0 
Minnesota  8  5  13  WV -URC  4  NA  4 
Mississippi  32  19  51  WI -CWAG  5  4  9 
Missouri  1  1  2  WI - GLITC  NA  0  0 
Montana  12  7  19  Wyoming  1  1  2 
Nebraska  5  4  9 
PERFORMANCE MEASURE  1  January -June  July -December  Total 2003 
TOTAL  976  560  1,536 
9
 A P P E N D I X ~ C  
PERFORMANCE MEASURE 2: Number of new volunteers trained 
January -June  July  December  Total 2003  January -June  July -December  Total 2003 
Alabama  60  111  171  Nevada  31  5  36 
Alaska  8  0  8  New Hampshire  37  9  46 
Arizona  75  15  90  New Jersey  8  38  46 
Arkansas  7  24  31  New Mexico  260  8  268 
California  83  73  156  New York  556  61  617 
Colorado  122  20  142  NC - DOA  138  2  140 
Connecticut  299  244  543  NC  DOI  NA  0  0 
Delaware  82  2  84  North Dakota  NA  45  45 
DC  AARP  0  0  0  Ohio - COAAA  44  25  69 
DC  FH  23  4  27  Ohio -PSI  55  14  69 
Florida  78  56  134  Oklahoma  146  30  176 
Georgia - ARC  0  2  2  Oregon  20  38  58 
Georgia - DHR  287  84  371  Pennsylvania  68  23  91 
Hawaii  24  6  30  Puerto Rico  12  117  129 
Idaho  212  9  221  Rhode Island  1  5  6 
Illinois  14  29  43  South Carolina  52  0  52 
Indiana  92  87  179  South Dakota  35  3  38 
Iowa  320  54  374  Tennessee  52  39  91 
Kansas  NA  0  0  Texas -BBBEF  22  80  102 
Kentucky  76  18  94  Texas -NHCOA  115  12  127 
Louisiana  54  46  100  Utah  463  51  514 
Maine  102  91  193  Vermont  NA  0  0 
Maryland  240  0  240  Virginia  41  15  56 
Massachusetts  60  73  133  Washington  240  329  569 
Michigan  47  186  233  WV -AARP  NA  0  0 
Minnesota  41  26  67  WV -URC  7  NA  7 
Mississippi  53  212  265  WI -CWAG  56  15  71 
Missouri  7  10  17  WI - GLITC  NA  0  0 
Montana  53  35  88  Wyoming  35  4  39 
Nebraska  22  26  48 
PERFORMANCE MEASURE  2  January -June  July -December  Total 2003 
TOTAL  5,035  2,511  7,546 
10
 A P P E N D I X ~ C  
PERFORMANCE MEASURE 3: Number of media events conducted 
January -June  July  December  Total 2003  January -June  July -December  Total 2003 
Alabama  8  2,642  2,650  Nevada  4,755  4,150  8,905 
Alaska  4  4  8  New Hampshire  8  18  26 
Arizona  32  38  70  New Jersey  2  5  7 
Arkansas  1  10  11  New Mexico  5  5  10 
California  11  8  19  New York  15  9  24 
Colorado  3  10  13  NC - DOA  77  6  83 
Connecticut  47  23  70  NC  DOI  NA  0  0 
Delaware  56  18  74  North Dakota  NA  1  1 
DC  AARP  3  3  6  Ohio - COAAA  45  174  219 
DC  FH  35  3,848  3,883  Ohio -PSI  862  60  922 
Florida  24  28  52  Oklahoma  5  2  7 
Georgia - ARC  18  21  39  Oregon  3  17,003  17,006 
Georgia - DHR  65  35  100  Pennsylvania  13  6  19 
Hawaii  135  107  242  Puerto Rico  19  3  22 
Idaho  1,824  43  1,867  Rhode Island  1,094  3,071  4,165 
Illinois  2,414  2,446  4,860  South Carolina  0  4  4 
Indiana  7  6  13  South Dakota  2  0  2 
Iowa  216  198  414  Tennessee  87  43  130 
Kansas  NA  0  0  Texas -BBBEF  3  4  7 
Kentucky  65  92  157  Texas -NHCOA  18  8  26 
Louisiana  16  9  25  Utah  18  1  19 
Maine  45  51  96  Vermont  NA  0  0 
Maryland  73  69  142  Virginia  24  26  50 
Massachusetts  45  28  73  Washington  146  137  283 
Michigan  0  0  0  WV -AARP  NA  0  0 
Minnesota  0  0  0  WV -URC  2  NA  2 
Mississippi  10  10  20  WI -CWAG  1,552  15  1,567 
Missouri  6  3  9  WI - GLITC  NA  0  0 
Montana  86  173  259  Wyoming  2  5  7 
Nebraska  26  26  52 
PERFORMANCE MEASURE  3  January  June  July -December  Total 2003 
TOTAL  14,032  34,705  48,737 
11
 A P P E N D I X ~ C  
PERFORMANCE MEASURE 4: Number of community education events conducted 
January -June  July  December  Total 2003  January -June  July -December  Total 2003 
Alabama  75  105  180  Nevada  16  12  28 
Alaska  17  7  24  New Hampshire  48  45  93 
Arizona  58  103  161  New Jersey  10  9  19 
Arkansas  13  10  23  New Mexico  28  15  43 
California  59  36  95  New York  126  15  141 
Colorado  90  20  110  NC - DOA  151  13  164 
Connecticut  82  112  194  NC  DOI  NA  0  0 
Delaware  17  38  55  North Dakota  NA  32  32 
DC  AARP  4  7  11  Ohio - COAAA  83  201  284 
DC  FH  9  30  39  Ohio -PSI  3  9  12 
Florida  47  58  105  Oklahoma  55  9  64 
Georgia - ARC  49  10  59  Oregon  31  19  50 
Georgia - DHR  837  133  970  Pennsylvania  20  10  30 
Hawaii  8  6  14  Puerto Rico  11  36  47 
Idaho  46  40  86  Rhode Island  5  13  18 
Illinois  31  47  78  South Carolina  20  28  48 
Indiana  36  90  126  South Dakota  3  2  5 
Iowa  82  94  176  Tennessee  64  52  116 
Kansas  NA  0  0  Texas -BBBEF  101  29  130 
Kentucky  40  34  74  Texas -NHCOA  38  10  48 
Louisiana  12  12  24  Utah  104  27  131 
Maine  70  67  137  Vermont  NA  0  0 
Maryland  155  51  206  Virginia  45  64  109 
Massachusetts  1,674  201  1,875  Washington  53  62  115 
Michigan  16  13  29  WV -AARP  NA  0  0 
Minnesota  86  83  169  WV -URC  4  NA  4 
Mississippi  84  98  182  WI -CWAG  11  32  43 
Missouri  44  15  59  WI - GLITC  NA  11  11 
Montana  77  40  117  Wyoming  7  11  18 
Nebraska  90  43  133 
PERFORMANCE MEASURE  4  January  June  July -December  Total 2003 
TOTAL  4,945  2,369  7,314 
12
 A P P E N D I X ~ C  
PERFORMANCE MEASURE 5: Number of volunteers who, for the first time, conducted activities to educate 
beneficiaries 
January -June  July  December  Total 2003  January -June  July -December  Total 2003 
Alabama  21  88  109  Nevada  5  3  8 
Alaska  0  0  0  New Hampshire  170  9  179 
Arizona  45  15  60  New Jersey  22  12  34 
Arkansas  2  6  8  New Mexico  20  8  28 
California  19  52  71  New York  386  341  727 
Colorado  10  5  15  NC - DOA  45  2  47 
Connecticut  299  113  412  NC  DOI  NA  0  0 
Delaware  15  2  17  North Dakota  NA  0  0 
DC  AARP  0  0  0  Ohio - COAAA  16  15  31 
DC  FH  3  4  7  Ohio -PSI  15  16  31 
Florida  0  10  10  Oklahoma  2  2  4 
Georgia - ARC  1  2  3  Oregon  20  38  58 
Georgia - DHR  191  20  211  Pennsylvania  11  12  23 
Hawaii  6  3  9  Puerto Rico  8  9  17 
Idaho  4  9  13  Rhode Island  0  0  0 
Illinois  10  12  22  South Carolina  8  10  18 
Indiana  1  6  7  South Dakota  0  2  2 
Iowa  0  41  41  Tennessee  96  18  114 
Kansas  NA  0  0  Texas -BBBEF  24  78  102 
Kentucky  64  9  73  Texas -NHCOA  16  0  16 
Louisiana  2  3  5  Utah  50  31  81 
Maine  45  55  100  Vermont  NA  0  0 
Maryland  2  0  2  Virginia  7  3  10 
Massachusetts  8  17  25  Washington  240  329  569 
Michigan  2  13  15  WV -AARP  NA  0  0 
Minnesota  29  19  48  WV -URC  7  NA  7 
Mississippi  12  46  58  WI -CWAG  2  4  6 
Missouri  7  10  17  WI - GLITC  NA  0  0 
Montana  49  29  78  Wyoming  4  1  5 
Nebraska  48  33  81 
PERFORMANCE MEASURE 5  January  June  July -December  Total 2003 
TOTAL  2,069  1,565  3,634 
13
 A P P E N D I X ~ C  
PERFORMANCE MEASURE 6: Number of group sessions for beneficiaries led by volunteers 
January -June  July  December  Total 2003  January -June  July -December  Total 2003 
Alabama  72  220  292  Nevada  10  12  22 
Alaska  57  20  77  New Hampshire  39  46  85 
Arizona  58  96  154  New Jersey  61  68  129 
Arkansas  5  8  13  New Mexico  42  23  65 
California  123  244  367  New York  235  45  280 
Colorado  28  43  71  NC - DOA  84  19  103 
Connecticut  3  17  20  NC  DOI  NA  0  0 
Delaware  91  73  164  North Dakota  NA  0  0 
DC  AARP  36  25  61  Ohio - COAAA  14  54  68 
DC  FH  21  16  37  Ohio -PSI  39  30  69 
Florida  80  29  109  Oklahoma  55  2  57 
Georgia - ARC  107  61  168  Oregon  20  8  28 
Georgia - DHR  1,006  247  1,253  Pennsylvania  117  78  195 
Hawaii  55  20  75  Puerto Rico  48  31  79 
Idaho  112  180  292  Rhode Island  14  7  21 
Illinois  203  119  322  South Carolina  8  11  19 
Indiana  6  7  13  South Dakota  10  8  18 
Iowa  365  457  822  Tennessee  123  140  263 
Kansas  NA  0  0  Texas -BBBEF  55  39  94 
Kentucky  194  150  344  Texas -NHCOA  45  34  79 
Louisiana  8  2  10  Utah  124  23  147 
Maine  77  70  147  Vermont  NA  0  0 
Maryland  155  119  274  Virginia  0  41  41 
Massachusetts  1,542  238  1,780  Washington  78  101  179 
Michigan  16  0  16  WV -AARP  NA  0  0 
Minnesota  83  19  102  WV -URC  7  NA  7 
Mississippi  63  113  176  WI -CWAG  52  41  93 
Missouri  44  15  59  WI - GLITC  NA  0  0 
Montana  132  112  244  Wyoming  10  3  13 
Nebraska  43  55  98 
PERFORMANCE MEASURE  6  January  June  July -December  Total 2003 
TOTAL  6,075  3,639  9,714 
14
 A P P E N D I X ~ C  
PERFORMANCE MEASURE 7: Number of beneficiaries who attended group sessions led by volunteers 
January -June  July  December  Total 2003  January -June  July -December  Total 2003 
Alabama  4,017  11,719  15,736  Nevada  382  924  1,306 
Alaska  1,944  1,000  2,944  New Hampshire  11,678  1,125  12,803 
Arizona  3,173  4,056  7,229  New Jersey  3,747  3,852  7,599 
Arkansas  160  434  594  New Mexico  839  999  1,838 
California  10,010  8,890  18,900  New York  1,999  1,020  3,019 
Colorado  1,086  1,290  2,376  NC - DOA  2,977  1,115  4,092 
Connecticut  150  1,701  1,851  NC  DOI  NA  0  0 
Delaware  2,357  1,608  3,965  North Dakota  NA  0  0 
DC  AARP  1,118  675  1,793  Ohio - COAAA  245  738  983 
DC  FH  380  480  860  Ohio -PSI  834  716  1,550 
Florida  2,292  724  3,016  Oklahoma  755  50  805 
Georgia - ARC  3,291  1,833  5,124  Oregon  990  240  1,230 
Georgia - DHR  26,751  5,998  32,749  Pennsylvania  9,162  2,962  12,124 
Hawaii  1,300  645  1,945  Puerto Rico  1,063  4,871  5,934 
Idaho  5,742  12,492  18,234  Rhode Island  382  181  563 
Illinois  12,225  2,698  14,923  South Carolina  450  2,391  2,841 
Indiana  81  87  168  South Dakota  351  333  684 
Iowa  9,188  982  10,170  Tennessee  4,316  7,075  11,391 
Kansas  NA  0  0  Texas -BBBEF  1,331  1,083  2,414 
Kentucky  5,093  3,927  9,020  Texas -NHCOA  211  1,218  1,429 
Louisiana  321  31  352  Utah  2,015  689  2,704 
Maine  2,451  1,174  3,625  Vermont  NA  0  0 
Maryland  4,198  3,816  8,014  Virginia  2,344  3,035  5,379 
Massachusetts  25,964  0  25,964  Washington  2,693  4,321  7,014 
Michigan  539  0  539  WV -AARP  NA  0  0 
Minnesota  1,113  888  2,001  WV -URC  35  NA  35 
Mississippi  2,409  1,841  4,250  WI -CWAG  1,607  6,379  7,986 
Missouri  2,233  287  2,520  WI - GLITC  NA  0  0 
Montana  3,993  2,769  6,762  Wyoming  353  20  373 
Nebraska  1,142  1,759  2,901 
PERFORMANCE MEASURE  7  January  June  July -December  Total 2003 
TOTAL  185,480  119,141  304,621 
15
 A P P E N D I X ~ C  
PERFORMANCE MEASURE 8: Number of one -on-one sessions held between beneficiaries and volunteers 
January -June  July  December  Total 2003  January -June  July -December  Total 2003 
Alabama  66  2,978  3,044  Nevada  15  12  27 
Alaska  71  35  106  New Hampshire  3,993  3,659  7,652 
Arizona  21  23  44  New Jersey  20  120  140 
Arkansas  0  6  6  New Mexico  2,648  15,311  17,959 
California  16  8  24  New York  1,637  4,135  5,772 
Colorado  76  77  153  NC - DOA  648  5  653 
Connecticut  23  33  56  NC  DOI  NA  0  0 
Delaware  9  40  49  North Dakota  NA  0  0 
DC  AARP  119  52  171  Ohio - COAAA  16  113  129 
DC  FH  47  1,163  1,210  Ohio -PSI  12  57  69 
Florida  0  99  99  Oklahoma  3  2  5 
Georgia - ARC  449  205  654  Oregon  1,285  3,265  4,550 
Georgia - DHR  2,221  94  2,315  Pennsylvania  0  50  50 
Hawaii  0  0  0  Puerto Rico  330  270  600 
Idaho  314  642  956  Rhode Island  0  0  0 
Illinois  52  13  65  South Carolina  8  49  57 
Indiana  54  28  82  South Dakota  189  199  388 
Iowa  55  27  82  Tennessee  314  90  404 
Kansas  NA  0  0  Texas -BBBEF  26  15  41 
Kentucky  1,250  1,008  2,258  Texas -NHCOA  268  43  311 
Louisiana  78  27  105  Utah  853  166  1,019 
Maine  207  118  325  Vermont  NA  0  0 
Maryland  1,632  1,483  3,115  Virginia  0  0  0 
Massachusetts  36,696  14,320  51,016  Washington  25,884  22,169  48,053 
Michigan  12  11  23  WV -AARP  NA  0  0 
Minnesota  10  9  19  WV -URC  6  NA  6 
Mississippi  907  1,029  1,936  WI -CWAG  98  69  167 
Missouri  4,198  58  4,256  WI - GLITC  NA  0  0 
Montana  121  182  303  Wyoming  966  618  1,584 
Nebraska  156  409  565 
PERFORMANCE MEASURE  8  January  June  July -December  Total 2003 
TOTAL  88,079  74,594  162,673 
16
 A P P E N D I X ~ C  
PERFORMANCE MEASURE 9: Estimated number of people reached by media events 
January -June  July  December  Total 2003  January -June  July -December  Total 2003 
Alabama  354,250  175,227  529,477  Nevada  2,371,566  935,500  3,307,066 
Alaska  8,500  3,500  12,000  New Hampshire  215,295  142,800  358,095 
Arizona  104,429  79,995  184,424  New Jersey  169,000  1,201,647  1,370,647 
Arkansas  28,500  220,500  249,000  New Mexico  250,000  348,000  598,000 
California  2,441,300  2,483,950  4,925,250  New York  41,275  48,737  90,012 
Colorado  3,500  75,120  78,620  NC - DOA  698,625  1,180  699,805 
Connecticut  515,000  374,015  889,015  NC  DOI  NA  0  0 
Delaware  600,200  1,030, 650  1,630,850  North Dakota  NA  7,500  7,500 
DC  AARP  690,000  690,000  1,380,000  Ohio - COAAA  952,343  1,095,460  2,047,803 
DC  FH  895,000  2,497,070  3,392,070  Ohio -PSI  1,792,553  1,003,957  2,796,510 
Florida  0  3,000,860  3,000,860  Oklahoma  18,500  4,200  22,700 
Georgia - ARC  74,637  73,859  148,496  Oregon  151,036  167,000  318,036 
Georgia - DHR  93,026  412,100  505,126  Pennsylvania  22,063,092  10,000  22,073,092 
Hawaii  500,000  940,000  1,440,000  Puerto Rico  1,500,000  175,000  1,675,000 
Idaho  85,000  323,388  408,388  Rhode Island  8,744,000  6,000,000  14,744,000 
Illinois  147,589  508,800  656,389  South Carolina  0  1,620  1,620 
Indiana  19,180  28,438  47,618  South Dakota  2,000  0  2,000 
Iowa  3,127,191  312,191  3,439,382  Tennessee  513,034  357,540  870,574 
Kansas  NA  0  0  Texas -BBBEF  132,000  107,000  239,000 
Kentucky  970,820  1,083,054  2,053,874  Texas -NHCOA  862,730  320,000  1,182,730 
Louisiana  50,000  250,000  300,000  Utah  1,400  100  1,500 
Maine  1,066,454  748,874  1,815,328  Vermont  NA  0  0 
Maryland  919,465  350,845  1,270,310  Virginia  1,214,490  1,819,000  3,033,490 
Massachusetts  25,000  140,000  165,000  Washington  3,437,489  4,880,153  8,317,642 
Michigan  0  0  0  WV -AARP  NA  0  0 
Minnesota  0  0  0  WV -URC  100,000  NA  100,000 
Mississippi  31,698  16,694  48,392  WI -CWAG  8,602,192  33,370  8,635,562 
Missouri  60,000  100,000  160,000  WI - GLITC  NA  0  0 
Montana  158,400  550,408  708,808  Wyoming  112,000  110,000  222,000 
Nebraska  555,079  948,403  1,503,482 
PERFORMANCE MEASURE  9  January  June  July -December  Total 2003 
TOTAL  67,468,838  36,187,705  103,656,543 
17
 A P P E N D I X ~ C  
PERFORMANCE MEASURE 10: Estimated number of people reached by community education events 
January -June  July  December  Total 2003  January -June  July -December  Total 2003 
Alabama  20,780  30,634  51,414  Nevada  3,325  9,150  12,475 
Alaska  5,825  3,744  9,569  New Hampshire  1,594  10,800  12,394 
Arizona  3,813  40,008  43,821  New Jersey  5,800  5,403  11,203 
Arkansas  1,400  1,902  3,302  New Mexico  7,740  11,825  19,565 
California  11,625  5,436  17,061  New York  113,560  57,945  171,505 
Colorado  3,890  1,305  5,195  NC - DOA  10,929  325  11,254 
Connecticut  5,058  7,396  12,454  NC  DOI  NA  0  0 
Delaware  1,658  4,070  5,728  North Dakota  NA  1,050  1,050 
DC  AARP  850  5,650  6,500  Ohio - COAAA  11,280  62,198  73,478 
DC  FH  13,500  150,000  163,500  Ohio -PSI  3,304  4,140  7,444 
Florida  6,720  8,157  14,877  Oklahoma  7,993  9,322  17,315 
Georgia - ARC  1,429  835  2,264  Oregon  2,913  5,005  7,918 
Georgia - DHR  77,762  45,946  123,708  Pennsylvania  5,723  409  6,132 
Hawaii  4,000  27,000  31,000  Puerto Rico  420  219  639 
Idaho  3,126  7,860  10,986  Rhode Island  21,700  50,000  71,700 
Illinois  10,415  4,582  14,997  South Carolina  2,100  435  2,535 
Indiana  3,826  17,262  21,088  South Dakota  340  650  990 
Iowa  9,084  109,517  118,601  Tennessee  6,924  8,659  15,583 
Kansas  NA  0  0  Texas -BBBEF  4,757  568  5,325 
Kentucky  3,333  2,727  6,060  Texas -NHCOA  26,550  210,000  236,550 
Louisiana  232  286  518  Utah  5,591  7,080  12,671 
Maine  22,726  11,903  34,629  Vermont  NA  0  0 
Maryland  4,198  18,091  22,289  Virginia  200,000  22,402  222,402 
Massachusetts  32,751  7,676  40,427  Washington  11,140  12,639  23,779 
Michigan  1,520  2,853  4,373  WV -AARP  NA  0  0 
Minnesota  1,678  2,098  3,776  WV -URC  400  NA  400 
Mississippi  10,592  10,047  20,639  WI -CWAG  1,122  4,764  5,886 
Missouri  2,233  287  2,520  WI - GLITC  NA  281  281 
Montana  4,256  4,532  8,788  Wyoming  340  1,221  1,561 
Nebraska  6,571  164,706  171,277 
PERFORMANCE MEASURE  10  January  June  July -December  Total 2003 
TOTAL  730,396  1,193,000  1,923,396 
18
 A P P E N D I X ~ C  
PERFORMANCE MEASURE 11: Number of complaints received attributable to the project 
January -June  July  December  Total 2003  January -June  July -December  Total 2003 
Alabama  52  255  307  Nevada  53  25  78 
Alaska  3  0  3  New Hampshire  13  7  20 
Arizona  54  78  132  New Jersey  24  30  54 
Arkansas  3  9  12  New Mexico  53  26  79 
California  38  27  65  New York  5,261  839  6,100 
Colorado  76  15  91  NC - DOA  48  0  48 
Connecticut  67  12  79  NC  DOI  NA  1  1 
Delaware  15  18  33  North Dakota  NA  1  1 
DC  AARP  37  60  97  Ohio - COAAA  0  0  0 
DC  FH  46  50  96  Ohio -PSI  7  11  18 
Florida  43  95  138  Oklahoma  65  6  71 
Georgia - ARC  31  7  38  Oregon  5  3  8 
Georgia - DHR  10  6  16  Pennsylvania  154  100  254 
Hawaii  21  3  24  Puerto Rico  24  28  52 
Idaho  3,085  2,236  5,321  Rhode Island  7  4  11 
Illinois  19  6  25  South Carolina  3  8  11 
Indiana  0  0  0  South Dakota  0  3  3 
Iowa  93  52  145  Tennessee  14  22  36 
Kansas  NA  0  0  Texas -BBBEF  48  14  62 
Kentucky  59  163  222  Texas -NHCOA  94  56  150 
Louisiana  8  10  18  Utah  13  35  48 
Maine  40  11  51  Vermont  NA  0  0 
Maryland  72  67  139  Virginia  34  30  64 
Massachusetts  0  31  31  Washington  20  12  32 
Michigan  12  11  23  WV -AARP  NA  0  0 
Minnesota  2  0  2  WV -URC  0  NA  0 
Mississippi  32  26  58  WI -CWAG  41  27  68 
Missouri  2  5  7  WI - GLITC  NA  5  5 
Montana  58  41  99  Wyoming  13  20  33 
Nebraska  11  31  42 
PERFORMANCE MEASURE  11  January  June  July -December  Total 2003 
TOTAL  9,983  4,638  14,621 
19
 A P P E N D I X ~ C  
PERFORMANCE MEASURE 12: Number of complaints referred for follow-up 
January -June  July  December  Total 2003  January -June  July -December  Total 2003 
Alabama  34  38  72  Nevada  4  11  15 
Alaska  0  0  0  New Hampshire  8  0  8 
Arizona  3  4  7  New Jersey  0  0  0 
Arkansas  0  5  5  New Mexico  53  26  79 
California  13  8  21  New York  4  271  275 
Colorado  2  3  5  NC - DOA  11  0  11 
Connecticut  1  4  5  NC  DOI  NA  1  1 
Delaware  6  8  14  North Dakota  NA  1  1 
DC  AARP  1  4  5  Ohio - COAAA  0  0  0 
DC  FH  0  0  0  Ohio -PSI  2  1  3 
Florida  2  3  5  Oklahoma  0  3  3 
Georgia - ARC  5  2  7  Oregon  0  2  2 
Georgia - DHR  3  1  4  Pennsylvania  6  5  11 
Hawaii  7  0  7  Puerto Rico  13  21  34 
Idaho  1,501  670  2,171  Rhode Island  1  3  4 
Illinois  12  4  16  South Carolina  3  2  5 
Indiana  0  0  0  South Dakota  0  0  0 
Iowa  12  11  23  Tennessee  5  4  9 
Kansas  NA  0  0  Texas -BBBEF  24  0  24 
Kentucky  0  0  0  Texas -NHCOA  31  15  46 
Louisiana  3  3  6  Utah  0  10  10 
Maine  2  4  6  Vermont  NA  0  0 
Maryland  0  2  2  Virginia  11  11  22 
Massachusetts  0  3  3  Washington  6  3  9 
Michigan  3  5  8  WV -AARP  NA  0  0 
Minnesota  0  0  0  WV -URC  0  NA  0 
Mississippi  8  8  16  WI -CWAG  8  9  17 
Missouri  2  5  7  WI - GLITC  NA  0  0 
Montana  32  0  32  Wyoming  0  0  0 
Nebraska  7  11  18 
PERFORMANCE MEASURE  12  January  June  July -December  Total 2003 
TOTAL  1,849  1,205  3,054 
20
 A P P E N D I X ~ C  
PERFORMANCE MEASURE 13: Number of complaints that resulted in some action 
January -June  July  December  Total 2003  January -June  July -December  Total 2003 
Alabama  0  8  8  Nevada  0  0  0 
Alaska  0  0  0  New Hampshire  3  0  3 
Arizona  0  0  0  New Jersey  0  0  0 
Arkansas  0  0  0  New Mexico  16  14  30 
California  9  4  13  New York  19  71  90 
Colorado  0  0  0  NC - DOA  0  0  0 
Connecticut  1  0  1  NC  DOI  NA  0  0 
Delaware  0  0  0  North Dakota  NA  0  0 
DC  AARP  1  0  1  Ohio - COAAA  0  0  0 
DC  FH  0  0  0  Ohio -PSI  0  2  2 
Florida  0  0  0  Oklahoma  0  2  2 
Georgia - ARC  0  0  0  Oregon  0  0  0 
Georgia - DHR  1  2  3  Pennsylvania  0  1  1 
Hawaii  0  1  1  Puerto Rico  9  1  10 
Idaho  756  480  1,236  Rhode Island  0  0  0 
Illinois  2  0  2  South Carolina  0  0  0 
Indiana  0  0  0  South Dakota  0  3  3 
Iowa  3  2  5  Tennessee  3  8  11 
Kansas  NA  0  0  Texas -BBBEF  5  7  12 
Kentucky  0  0  0  Texas -NHCOA  3  0  3 
Louisiana  2  1  3  Utah  0  10  10 
Maine  2  2  4  Vermont  NA  0  0 
Maryland  0  0  0  Virginia  1  0  1 
Massachusetts  0  0  0  Washington  4  3  7 
Michigan  0  0  0  WV -AARP  NA  0  0 
Minnesota  1  0  1  WV -URC  0  NA  0 
Mississippi  15  10  25  WI -CWAG  5  2  7 
Missouri  1  1  2  WI - GLITC  NA  0  0 
Montana  12  0  12  Wyoming  0  0  0 
Nebraska  4  3  7 
PERFORMANCE MEASURE  13  January  June  July -December  Total 2003 
TOTAL  878  638  1,516 
21
 A P P E N D I X ~ C  
PERFORMANCE MEASURE 14: Medicare funds recovered attributable to the project 
January -June  July  December  Total 2003  January -June  July -December  Total 2003 
Alabama  $0  $0  $0  Nevada  $0  $0  $0 
Alaska  $0  $0  $0  New Hampshire  $0  $0  $0 
Arizona  $0  $0  $0  New Jersey  $0  $0  $0 
Arkansas  $0  $0  $0  New Mexico  $0  $0  $0 
California  $16,039  $0  $16,039  New York  $6,902  $1,696  $8,598 
Colorado  $0  $0  $0  NC - DOA  $0  $0  $0 
Connecticut  $1,339  $0  $1,339  NC  DOI  NA  $0  $0 
Delaware  $0  $0  $0  North Dakota  NA  $0  $0 
DC  AARP  $0  $0  $0  Ohio - COAAA  $0  $0  $0 
DC  FH  $0  $0  $0  Ohio -PSI  $0  $264  $264 
Florida  $0  $0  $0  Oklahoma  $461  $0  $461 
Georgia - ARC  $0  $0  $0  Oregon  $1,230  $0  $1,230 
Georgia - DHR  $0  $0  $0  Pennsylvania  $0  $161  $161 
Hawaii  $0  $0  $0  Puerto Rico  $1,046  $55  $1,101 
Idaho  $0  $0  $0  Rhode Island  $0  $0  $0 
Illinois  $0  $0  $0  South Carolina  $0  $0  $0 
Indiana  $0  $0  $0  South Dakota  $0  $0  $0 
Iowa  $0  $0  $0  Tennessee  $0  $0  $0 
Kansas  NA  $0  $0  Texas -BBBEF  $20,323  $64,978  $85,301 
Kentucky  $0  $0  $0  Texas -NHCOA  $13,491  $0  $13,491 
Louisiana  $0  $83,787  $83,787  Utah  $0  $0  $0 
Maine  $0  $0  $0  Vermont  NA  $0  $0 
Maryland  $0  $0  $0  Virginia  $592  $0  $592 
Massachusetts  $0  $0  $0  Washington  $0  $0  $0 
Michigan  $0  $0  $0  WV -AARP  NA  $0  $0 
Minnesota  $0  $0  $0  WV -URC  $0  NA  $0 
Mississippi  $127  $490  $617  WI -CWAG  $0  $20  $20 
Missouri  $10,700  $0  $10,700  WI - GLITC  NA  $0  $0 
Montana  $0  $0  $0  Wyoming  $0  $0  $0 
Nebraska  $0  $0  $0 
PERFORMANCE MEASURE  14  January -June  July -December  Total 2003 
TOTAL  72,250  151,450  223,700 
22
 A P P E N D I X ~ C  
PERFORMANCE MEASURE 15:  Total Medicaid funds, beneficiary savings and other savings 
January -June  July  December  Total 2003  January -June  July -December  Total 2003 
Alabama  $0  $0  $0  Nevada  $0  $0  $0 
Alaska  $0  $0  $0  New Hampshire  $30,645  $0  $30,645 
Arizona  $0  $0  $0  New Jersey  $0  $0  $0 
Arkansas  $0  $0  $0  New Mexico  $88,334  $143,020  $231,354 
California  $682  $0  $682  New York  $20,900,000  $0  $20,900,000 
Colorado  $0  $0  $0  NC - DOA  $0  $0  $0 
Connecticut  $0  $0  $0  NC  DOI  NA  $0  $0 
Delaware  $0  $0  $0  North Dakota  NA  $0  $0 
DC  AARP  $0  $0  $0  Ohio - COAAA  $0  $0  $0 
DC  FH  $0  $0  $0  Ohio -PSI  $0  $0  $0 
Florida  $55,261  $19,345  $74,606  Oklahoma  $0  $0  $0 
Georgia - ARC  $0  $0  $0  Oregon  $0  $0  $0 
Georgia - DHR  $0  $0  $0  Pennsylvania  $0  $0  $0 
Hawaii  $0  $73  $73  Puerto Rico  $0  $0  $0 
Idaho  $234,338  $91,232  $325,570  Rhode Island  $0  $0  $0 
Illinois  $0  $0  $0  South Carolina  $0  $0  $0 
Indiana  $0  $0  $0  South Dakota  $0  $0  $0 
Iowa  $0  $210  $210  Tennessee  $5,176  $1,969  $7,145 
Kansas  NA  $0  $0  Texas -BBBEF  $0  $0  $0 
Kentucky  $0  $1,815  $1,815  Texas -NHCOA  $1,447  $0  $1,447 
Louisiana  $0  $0  $0  Utah  $0  $0  $0 
Maine  $0  $0  $0  Vermont  NA  $0  $0 
Maryland  $0  $0  $0  Virginia  $0  $0  $0 
Massachusetts  $0  $0  $0  Washington  $0  $0  $0 
Michigan  $0  $0  $0  WV -AARP  NA  $0  $0 
Minnesota  $0  $0  $0  WV -URC  $0  NA  $0 
Mississippi  $9  $2,436  $2,445  WI -CWAG  $0  $0  $0 
Missouri  $416,396  $0  $416,396  WI - GLITC  NA  $0  $0 
Montana  $0  $0  $0  Wyoming  $0  $0  $0 
Nebraska  $0  $0  $0 
PERFORMANCE MEASURE  15  January -June  July -December  Total 2003 
TOTAL  $21,732,288  $260,100  $21,992,388 
23
   A P P E N D I X   ~   D

Individual Project Results for 2003 
This Appendix includes a table of the performance data for each of the 59 Senior Medicare Patrol Projects that operated in 2003.  Each 
table provides the performance measure results for the two 6-month reporting periods. 
24
 A P P E N D I X ~ D  
Alabama -Alabama Commission on Aging, Montgomery 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  33  15  18  3 
2  Number of new volunteers trained  171  60  111  51 
3  Number of media events conducted  2,650  8  2,642  2,634 
4  Number of community education events conducted  180  75  105  30 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  109  21  88  67 
6  Number of group sessions for beneficiaries led by volunteers  292  72  220  148 
7  Number of beneficiaries who attended group sessions led by 
volunteers  15,736  4,017  11,719  7,702 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers  3,044  66  2,978  2,912 
7 + 8  Total number of beneficiaries educated  18,780  4,083  14,697  10,614 
9  Estimated number of people reached by media events  529,477  354,250  175,227  -179,023 
10  Estimated number of people reached by community education 
events  51,414  20,780  30,634  9,854 
11  Number of complaints received attributable to the project  307  52  255  203 
12  Number of complaints referred for follow-up  72  34  38  4 
13  Number of complaints that resulted in some action  8  0  8  8 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
25
 A P P E N D I X ~ D  
Alaska - Alaska State Division of Senior Services, Anchorage 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  5  5  0  -5 
2  Number of new volunteers trained  8  8  0  -8 
3  Number of media events conducted  8  4  4  0 
4  Number of community education events conducted  24  17  7  -10 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  0  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  77  57  20  -37 
7  Number of beneficiaries who attended group sessions led by 
volunteers  2,944  1,944  1,000  -944 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
106  71  35  -36 
7 + 8  Total number of beneficiaries educated  3,050  2,015  1,035  -980 
9  Estimated number of people reached by media events  12,000  8,500  3,500  -5,000 
10  Estimated number of people reached by community education 
events  9,569  5,825  3,744  -2,081 
11  Number of complaints received attributable to the project  3  3  0  -3 
12  Number of complaints referred for follow-up  0  0  0  0 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
26
 A P P E N D I X ~ D  
Arizona -Arizona Department of Economic Security, Phoenix 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  48  35  13  -22 
2  Number of new volunteers trained  90  75  15  -60 
3  Number of media events conducted  70  32  38  6 
4  Number of community education events conducted  161  58  103  45 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  60  45  15  -30 
6  Number of group sessions for beneficiaries led by volunteers  154  58  96  38 
7  Number of beneficiaries who attended group sessions led by 
volunteers  7,229  3,173  4,056  883 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
44  21  23  2 
7 + 8  Total number of beneficiaries educated  7,273  3,194  4,079  885 
9  Estimated number of people reached by media events  184,424  104,429  79,995  -24,434 
10  Estimated number of people reached by community education 
events  43,821  3,813  40,008  36,195 
11  Number of complaints received attributable to the project  132  54  78  24 
12  Number of complaints referred for follow-up  7  3  4  1 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
27
 A P P E N D I X ~ D  
Arkansas - Arkansas Division of Aging and Adult Services, Little Rock 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  6  1  5  4 
2  Number of new volunteers trained  31  7  24  17 
3  Number of media events conducted  11  1  10  9 
4  Number of community education events conducted  23  13  10  -3 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  8  2  6  4 
6  Number of group sessions for beneficiaries led by volunteers  13  5  8  3 
7  Number of beneficiaries who attended group sessions led by 
volunteers  594  160  434  274 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
6  0  6  6 
7 + 8  Total number of beneficiaries educated  600  160  440  280 
9  Estimated number of people reached by media events  249,000  28,500  220,500  192,000 
10  Estimated number of people reached by community education 
events  3,302  1,400  1,902  502 
11  Number of complaints received attributable to the project  12  3  9  6 
12  Number of complaints referred for follow-up  5  0  5  5 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
28
 A P P E N D I X ~ D  
California -California Health Insurance Counseling Advocacy Programs Association, Sacramento 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  10  4  6  2 
2  Number of new volunteers trained  156  83  73  -10 
3  Number of media events conducted  19  11  8  -3 
4  Number of community education events conducted  95  59  36  -23 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  71  19  52  33 
6  Number of group sessions for beneficiaries led by volunteers  367  123  244  121 
7  Number of beneficiaries who attended group sessions led by 
volunteers  18,900  10,010  8,890  -1,120 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
24  16  8  -8 
7 + 8  Total number of beneficiaries educated  18,924  10,026  8,898  -1,128 
9  Estimated number of people reached by media events  4,925,250  2,441,300  2,483,950  42,650 
10  Estimated number of people reached by community education 
events  17,061  11,625  5,436  -6,189 
11  Number of complaints received attributable to the project  65  38  27  -11 
12  Number of complaints referred for follow-up  21  13  8  -5 
13  Number of complaints that resulted in some action  13  9  4  -5 
14  Medicare funds recovered attributable to the project  16,039  $16,039  $0  -$16,039 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $682  $682  $0  -$682 
14 + 15  Total savings attributable to the project  $16,721  $16,721  $0  -$16,721 
29
 A P P E N D I X ~ D  
Colorado -Colorado Division of Insurance, Denver 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  9  7  2  -5 
2  Number of new volunteers trained  142  122  20  -102 
3  Number of media events conducted  13  3  10  7 
4  Number of community education events conducted  110  90  20  -70 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  15  10  5  -5 
6  Number of group sessions for beneficiaries led by volunteers  71  28  43  15 
7  Number of beneficiaries who attended group sessions led by 
volunteers  2,376  1,086  1,290  204 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
153  76  77  1 
7 + 8  Total number of beneficiaries educated  2,529  1,162  1,367  205 
9  Estimated number of people reached by media events  78,620  3,500  75,120  71,620 
10  Estimated number of people reached by community education 
events  5,195  3,890  1,305  -2,585 
11  Number of complaints received attributable to the project  91  76  15  -61 
12  Number of complaints referred for follow-up  5  2  3  1 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
30
 A P P E N D I X ~ D  
Connecticut -Connecticut Department of Social Services, Hartford 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  26  10  16  6 
2  Number of new volunteers trained  543  299  244  -55 
3  Number of media events conducted  70  47  23  -24 
4  Number of community education events conducted  194  82  112  30 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  412  299  113  -186 
6  Number of group sessions for beneficiaries led by volunteers  20  3  17  14 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,851  150  1,701  1,551 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
56  23  33  10 
7 + 8  Total number of beneficiaries educated  1,907  173  1,734  1,561 
9  Estimated number of people reached by media events  889,015  515,000  374,015  -140,985 
10  Estimated number of people reached by community education 
events  12,454  5,058  7,396  2,338 
11  Number of complaints received attributable to the project  79  67  12  -55 
12  Number of complaints referred for follow-up  5  1  4  3 
13  Number of complaints that resulted in some action  1  1  0  -1 
14  Medicare funds recovered attributable to the project  1,339  $1,339  $0  -$1,339 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $1,339  $1,339  $0  -$1,339 
31
 A P P E N D I X ~ D  
Delaware -Delaware Department of Health and Social Services, New Castle 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  19  16  3  -13 
2  Number of new volunteers trained  84  82  2  -80 
3  Number of media events conducted  74  56  18  -38 
4  Number of community education events conducted  55  17  38  21 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  17  15  2  -13 
6  Number of group sessions for beneficiaries led by volunteers  164  91  73  -18 
7  Number of beneficiaries who attended group sessions led by 
volunteers  3,965  2,357  1,608  -749 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
49  9  40  31 
7 + 8  Total number of beneficiaries educated  4,014  2,366  1,648  -718 
9  Estimated number of people reached by media events  1,630,850  600,200  1,030,650  430,450 
10  Estimated number of people reached by community education 
events  5,728  1,658  4,070  2,412 
11  Number of complaints received attributable to the project  33  15  18  3 
12  Number of complaints referred for follow-up  14  6  8  2 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
32
 A P P E N D I X ~ D  
District of Columbia -The AARP Foundation, Washington, DC 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  0  0  0  0 
2  Number of new volunteers trained  0  0  0  0 
3  Number of media events conducted  6  3  3  0 
4  Number of community education events conducted  11  4  7  3 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  0  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  61  36  25  -11 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,793  1,118  675  -443 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
171  119  52  -67 
7 + 8  Total number of beneficiaries educated  1,964  1,237  727  -510 
9  Estimated number of people reached by media events  1,380,000  690,000  690,000  0 
10  Estimated number of people reached by community education 
events  6,500  850  5,650  4,800 
11  Number of complaints received attributable to the project  97  37  60  23 
12  Number of complaints referred for follow-up  5  1  4  3 
13  Number of complaints that resulted in some action  1  1  0  -1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
33
 A P P E N D I X ~ D  
District of Columbia - Friendship House, Washington, DC 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  9  4  5  1 
2  Number of new volunteers trained  27  23  4  -19 
3  Number of media events conducted  3,883  35  3,848  3,813 
4  Number of community education events conducted  39  9  30  21 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  7  3  4  1 
6  Number of group sessions for beneficiaries led by volunteers  37  21  16  -5 
7  Number of beneficiaries who attended group sessions led by 
volunteers  860  380  480  100 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
1,210  47  1,163  1,116 
7 + 8  Total number of beneficiaries educated  2,070  427  1,643  1,216 
9  Estimated number of people reached by media events  3,392,070  895,000  2,497,070  1,602,070 
10  Estimated number of people reached by community education 
events  163,500  13,500  150,000  136,500 
11  Number of complaints received attributable to the project  96  46  50  4 
12  Number of complaints referred for follow-up  0  0  0  0 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
34
 A P P E N D I X ~ D  
Florida - Tampa Bay Regional Planning Council, St. Petersburg 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  14  7  7  0 
2  Number of new volunteers trained  134  78  56  -22 
3  Number of media events conducted  52  24  28  4 
4  Number of community education events conducted  105  47  58  11 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  10  0  10  10 
6  Number of group sessions for beneficiaries led by volunteers  109  80  29  -51 
7  Number of beneficiaries who attended group sessions led by 
volunteers  3,016  2,292  724  -1,568 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
99  0  99  99 
7 + 8  Total number of beneficiaries educated  3,115  2,292  823  -1,469 
9  Estimated number of people reached by media events  3,000,860  0  3,000,860  3,000,860 
10  Estimated number of people reached by community education 
events  14,877  6,720  8,157  1,437 
11  Number of complaints received attributable to the project  138  43  95  52 
12  Number of complaints referred for follow-up  5  2  3  1 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $19,345  NA  $19,345  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $74,606  $55,261  $19,345  -$35,916 
14 + 15  Total savings attributable to the project  $74,606  $55,261  $19,345  -$35,916 
35
 A P P E N D I X ~ D  
Georgia - Atlanta Regional Commission, Atlanta 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEAS URES 
1  Number of training sessions conducted to train new volunteers  5  2  3  1 
2  Number of new volunteers trained  2  0  2  2 
3  Number of media events conducted  39  18  21  3 
4  Number of community education events conducted  59  49  10  -39 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  3  1  2  1 
6  Number of group sessions for beneficiaries led by volunteers  168  107  61  -46 
7  Number of beneficiaries who attended group sessions led by 
volunteers  5,124  3,291  1,833  -1,458 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
654  449  205  -244 
7 + 8  Total number of beneficiaries educated  5,778  3,740  2,038  -1,702 
9  Estimated number of people reached by media events  148,496  74,637  73,859  -778 
10  Estimated number of people reached by community education 
events  2,264  1,429  835  -594 
11  Number of complaints received attributable to the project  38  31  7  -24 
12  Number of complaints referred for follow-up  7  5  2  -3 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
36
 A P P E N D I X ~ D  
Georgia - Department of Human Resources, Atlanta 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  74  49  25  -24 
2  Number of new volunteers trained  371  287  84  -203 
3  Number of media events conducted  100  65  35  -30 
4  Number of community education events conducted  970  837  133  -704 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  211  191  20  -171 
6  Number of group sessions for beneficiaries led by volunteers  1,253  1,006  247  -759 
7  Number of beneficiaries who attended group sessions led by 
volunteers  32,749  26,751  5,998  -20,753 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
2,315  2,221  94  -2,127 
7 + 8  Total number of beneficiaries educated  35,064  28,972  6,092  -22,880 
9  Estimated number of people reached by media events  505,126  93,026  412,100  319,074 
10  Estimated number of people reached by community education 
events  123,708  77,762  45,946  -31,816 
11  Number of complaints received attributable to the project  16  10  6  -4 
12  Number of complaints referred for follow-up  4  3  1  -2 
13  Number of complaints that resulted in some action  3  1  2  1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
37
 A P P E N D I X ~ D  
Hawaii -Hawaii Executive Office of Aging, Honolulu 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  10  6  4  -2 
2  Number of new volunteers trained  30  24  6  -18 
3  Number of media events conducted  242  135  107  -28 
4  Number of community education events conducted  14  8  6  -2 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  9  6  3  -3 
6  Number of group sessions for beneficiaries led by volunteers  75  55  20  -35 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,945  1,300  645  -655 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
0  0  0  0 
7 + 8  Total number of beneficiaries educated  1,945  1,300  645  -655 
9  Estimated number of people reached by media events  1,440,000  500,000  940,000  440,000 
10  Estimated number of people reached by community education 
events  31,000  4,000  27,000  23,000 
11  Number of complaints received attributable to the project  24  21  3  -18 
12  Number of complaints referred for follow-up  7  7  0  -7 
13  Number of complaints that resulted in some action  1  0  1  1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $73  NA  $73  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $73  $0  $73  $73 
14 + 15  Total savings attributable to the project  $73  $0  $73  $73 
38
 A P P E N D I X ~ D  
Idaho -Idaho Medicare Watch Partnership, Boise 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  61  47  14  -33 
2  Number of new volunteers trained  221  212  9  -203 
3  Number of media events conducted  1,867  1,824  43  -1,781 
4  Number of community education events conducted  86  46  40  -6 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  13  4  9  5 
6  Number of group sessions for beneficiaries led by volunteers  292  112  180  68 
7  Number of beneficiaries who attended group sessions led by 
volunteers  18,234  5,742  12,492  6,750 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
956  314  642  328 
7 + 8  Total number of beneficiaries educated  19,190  6,056  13,134  7,078 
9  Estimated number of people reached by media events  408,388  85,000  323,388  238,388 
10  Estimated number of people reached by community education 
events  10,986  3,126  7,860  4,734 
11  Number of complaints received attributable to the project  5,321  3,085  2,236  -849 
12  Number of complaints referred for follow-up  2,171  1,501  670  -831 
13  Number of complaints that resulted in some action  1,236  756  480  -276 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $91,232  NA  $91,232  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $325,570  $234,338  $91,232  -$143,106 
14 + 15  Total savings attributable to the project  $325,570  $234,338  $91,232  -$143,106 
39
 A P P E N D I X ~ D  
Illinois - Suburban Area Agency on Aging, Oak Park 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training s essions conducted to train new volunteers  9  3  6  3 
2  Number of new volunteers trained  43  14  29  15 
3  Number of media events conducted  4,860  2,414  2,446  32 
4  Number of community education events conducted  78  31  47  16 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  22  10  12  2 
6  Number of group sessions for beneficiaries led by volunteers  322  203  119  -84 
7  Number of beneficiaries who attended group sessions led by 
volunteers  14,923  12,225  2,698  -9,527 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
65  52  13  -39 
7 + 8  Total number of beneficiaries educated  14,988  12,277  2,711  -9,566 
9  Estimated number of people reached by media events  656,389  147,589  508,800  361,211 
10  Estimated number of people reached by community education 
events  14,997  10,415  4,582  -5,833 
11  Number of complaints received attributable to the project  25  19  6  -13 
12  Number of complaints referred for follow-up  16  12  4  -8 
13  Number of complaints that resulted in some action  2  2  0  -2 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
40
 A P P E N D I X ~ D  
Indiana - Indiana Division of Disability, Aging and Rehabilitation, Indianapolis 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  10  4  6  2 
2  Num ber of new volunteers trained  179  92  87  -5 
3  Number of media events conducted  13  7  6  -1 
4  Number of community education events conducted  126  36  90  54 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  7  1  6  5 
6  Number of group sessions for beneficiaries led by volunteers  13  6  7  1 
7  Number of beneficiaries who attended group sessions led by 
volunteers  168  81  87  6 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
82  54  28  -26 
7 + 8  Total number of beneficiaries educated  250  135  115  -20 
9  Estimated number of people reached by media events  47,618  19,180  28,438  9,258 
10  Estimated number of people reached by community education 
events  21,088  3,826  17,262  13,436 
11  Number of complaints received attributable to the project  0  0  0  0 
12  Number of complaints referred for follow-up  0  0  0  0 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
41
 A P P E N D I X ~ D  
Iowa -Iowa Department of Elder Affairs, Waterloo 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  107  65  42  -23 
2  Number of new volunteers trained  374  320  54  -266 
3  Number of media events conducted  414  216  198  -18 
4  Number of community education events conducted  176  82  94  12 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  41  0  41  41 
6  Number of group sessions for beneficiaries led by volunteers  822  365  457  92 
7  Number of beneficiaries who attended group sessions led by 
volunteers  10,170  9,188  982  -8,206 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
82  55  27  -28 
7 + 8  Total number of beneficiaries educated  10,252  9,243  1,009  -8,234 
9  Estimated number of people reached by media events  3,439,382  3,127,191  312,191  -2,815,000 
10  Estimated number of people reached by community education 
events  118,601  9,084  109,517  100,433 
11  Number of complaints received attributable to the project  145  93  52  -41 
12  Number of complaints referred for follow-up  23  12  11  -1 
13  Number of complaints that resulted in some action  5  3  2  -1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $210  NA  $210  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $210  $0  $210  $210 
14 + 15  Total savings attributable to the project  $210  $0  $210  $210 
42
 A P P E N D I X ~ D  
Kansas -Via Christi Foundation, Inc., Wichita 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  0  NA  0  NA 
2  Number of new volunteers trained  0  NA  0  NA 
3  Number of media events conducted  0  NA  0  NA 
4  Number of community education events conducted  0  NA  0  NA 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  0  NA  0  NA 
6  Number of group sessions for beneficiaries led by volunteers  0  NA  0  NA 
7  Number of beneficiaries who attended group sessions led by 
volunteers  0  NA  0  NA 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
0  NA  0  NA 
7 + 8  Total number of beneficiaries educated  0  NA  0  NA 
9  Estimated number of people reached by media events  0  NA  0  NA 
10  Estimated number of people reached by community education 
events  0  NA  0  NA 
11  Number of complaints received attributable to the project  0  NA  0  NA 
12  Number of complaints referred for follow-up  0  NA  0  NA 
13  Number of complaints that resulted in some action  0  NA  0  NA 
14  Medicare funds recovered attributable to the project  $0  NA  $0  NA 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  NA  $0  NA 
14 + 15  Total savings attributable to the project  $0  NA  $0  NA 
43
 A P P E N D I X ~ D  
Kentucky -Kentucky Association of Senior Service Corps Programs, Louisville 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  10  5  5  0 
2  Number of new volunteers trained  94  76  18  -58 
3  Number of media events conducted  157  65  92  27 
4  Number of community education events conducted  74  40  34  -6 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  73  64  9  -55 
6  Number of group sessions for beneficiaries led by volunteers  344  194  150  -44 
7  Number of beneficiaries who attended group sessions led by 
volunteers  9,020  5,093  3,927  -1,166 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
2,258  1,250  1,008  -242 
7 + 8  Total number of beneficiaries educated  11,278  6,343  4,935  -1,408 
9  Estimated number of people reached by media events  2,053,874  970,820  1,083,054  112,234 
10  Estimated number of people reached by community education 
events  6,060  3,333  2,727  -606 
11  Number of complaints received attributable to the project  222  59  163  104 
12  Number of complaints referred for follow-up  0  0  0  0 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $1,815  NA  $1,815  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $1,815  $0  $1,815  $1,815 
14 + 15  Total savings attributable to the project  $1,815  $0  $1,815  $1,815 
44
 A P P E N D I X ~ D  
Louisiana -Vernon Parish Council on Aging, Inc., Leesville 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  5  3  2  -1 
2  Number of new volunteers trained  100  54  46  -8 
3  Number of media events conducted  25  16  9  -7 
4  Number of community education events conducted  24  12  12  0 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  5  2  3  1 
6  Number of group sessions for beneficiaries led by volunteers  10  8  2  -6 
7  Number of beneficiaries who attended group sessions led by 
volunteers  352  321  31  -290 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
105  78  27  -51 
7 + 8  Total number of beneficiaries educated  457  399  58  -341 
9  Estimated number of people reached by media events  300,000  50,000  250,000  200,000 
10  Estimated number of people reached by community education 
events  518  232  286  54 
11  Number of complaints received attributable to the project  18  8  10  2 
12  Number of complaints referred for follow-up  6  3  3  0 
13  Number of complaints that res ulted in some action  3  2  1  -1 
14  Medicare funds recovered attributable to the project  $83,787  $0  $83,787  $83,787 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $83,787  $0  $83,787  $83,787 
45
 A P P E N D I X ~ D  
Maine - Maine Department of Human Services' Bureau of Elder and Adult Services, Augusta 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  47  31  16  -15 
2  Number of new volunteers trained  193  102  91  -11 
3  Number of media events conducted  96  45  51  6 
4  Number of community education events conducted  137  70  67  -3 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  100  45  55  10 
6  Number of group sessions for beneficiaries led by volunteers  147  77  70  -7 
7  Number of beneficiaries who attended group sessions led by 
volunteers  3,625  2,451  1,174  -1,277 
8  Number of one-on-one s essions held between beneficiaries and 
volunteers 
325  207  118  -89 
7 + 8  Total number of beneficiaries educated  3,950  2,658  1,292  -1,366 
9  Estimated number of people reached by media events  1,815,328  1,066,454  748,874  -317,580 
10  Estimated number of people reached by community education 
events  34,629  22,726  11,903  -10,823 
11  Number of complaints received attributable to the project  51  40  11  -29 
12  Number of complaints referred for follow-up  6  2  4  2 
13  Number of complaints that resulted in some action  4  2  2  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
46
 A P P E N D I X ~ D  
Maryland - Maryland Office on Aging, Baltimore 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  43  18  25  7 
2  Number of new volunteers trained  240  240  0  -240 
3  Number of media events conducted  142  73  69  -4 
4  Number of community education events conducted  206  155  51  -104 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  2  2  0  -2 
6  Number of group sessions for beneficiaries led by volunteers  274  155  119  -36 
7  Number of beneficiaries who attended group sessions led by 
volunteers  8,014  4,198  3,816  -382 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
3,115  1,632  1,483  -149 
7 + 8  Total number of beneficiaries educated  11,129  5,830  5,299  -531 
9  Estimated number of people reached by media events  1,270,310  919,465  350,845  -568,620 
10  Estimated number of people reached by community education 
events  22,289  4,198  18,091  13,893 
11  Number of complaints received attributable to the project  139  72  67  -5 
12  Number of complaints referred for follow-up  2  0  2  2 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
47
 A P P E N D I X ~ D  
Massachusetts -Elder Services of Merrimack, Lawrence 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  151  143  8  -135 
2  Number of new volunteers trained  133  60  73  13 
3  Number of media events conducted  73  45  28  -17 
4  Number of community education events conducted  1,875  1,674  201  -1,473 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  25  8  17  9 
6  Number of group sessions for beneficiaries led by volunteers  1,780  1,542  238  -1,304 
7  Number of beneficiaries who attended group sessions led by 
volunteers  25,964  25,964  0  -25,964 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
51,016  36,696  14,320  -22,376 
7 + 8  Total number of beneficiaries educated  76,980  62,660  14,320  -48,340 
9  Estimated number of people reached by media events  165,000  25,000  140,000  115,000 
10  Estimated number of people reached by community education 
events  40,427  32,751  7,676  -25,075 
11  Number of complaints received attributable to the project  31  0  31  31 
12  Number of complaints referred for follow-up  3  0  3  3 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
48
 A P P E N D I X ~ D  
Michigan - Area Agencies on Aging Association of Michigan, Lansing 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  15  2  13  11 
2  Number of new volunteers trained  233  47  186  139 
3  Number of media events conducted  0  0  0  0 
4  Number of community education events conducted  29  16  13  -3 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  15  2  13  11 
6  Number of group sessions for beneficiaries led by volunteers  16  16  0  -16 
7  Number of beneficiaries who attended group sessions led by 
volunteers  539  539  0  -539 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
23  12  11  -1 
7 + 8  Total number of beneficiaries educated  562  551  11  -540 
9  Estimated number of people reached by media events  0  0  0  0 
10  Estimated number of people reached by community education 
events  4,373  1,520  2,853  1,333 
11  Number of complaints received attributable to the project  23  12  11  -1 
12  Number of complaints referred for follow-up  8  3  5  2 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
49
 A P P E N D I X ~ D  
Minnesota - Minnesota Board of Aging, St. Paul 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  13  8  5  -3 
2  Number of new volunteers trained  67  41  26  -15 
3  Number of media events conducted  0  0  0  0 
4  Number of community education events conducted  169  86  83  -3 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  48  29  19  -10 
6  Number of group sessions for beneficiaries led by volunteers  102  83  19  -64 
7  Number of beneficiaries who attended group sessions led by 
volunteers  2,001  1,113  888  -225 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
19  10  9  -1 
7 + 8  Total number of beneficiaries educated  2,020  1,123  897  -226 
9  Estimated number of people reached by media events  0  0  0  0 
10  Estimated number of people reached by community education 
events  3,776  1,678  2,098  420 
11  Number of complaints received attributable to the project  2  2  0  -2 
12  Number of complaints referred for follow-up  0  0  0  0 
13  Number of complaints that resulted in some action  1  1  0  -1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
50
 A P P E N D I X ~ D  
Mississippi - Mississippi Department of Human Services, Jackson 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  51  32  19  -13 
2  Number of new volunteers trained  265  53  212  159 
3  Number of media events conducted  20  10  10  0 
4  Number of community education events conducted  182  84  98  14 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  58  12  46  34 
6  Number of group sessions for beneficiaries led by volunteers  176  63  113  50 
7  Number of beneficiaries who attended group sessions led by 
volunteers  4,250  2,409  1,841  -568 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
1,936  907  1,029  122 
7 + 8  Total number of beneficiaries educated  6,186  3,316  2,870  -446 
9  Estimated number of people reached by media events  48,392  31,698  16,694  -15,004 
10  Estimated number of people reached by community education 
events  20,639  10,592  10,047  -545 
11  Number of complaints received attributable to the project  58  32  26  -6 
12  Number of complaints referred for follow-up  16  8  8  0 
13  Number of complaints that resulted in some action  25  15  10  -5 
14  Medicare funds recovered attributable to the project  $617  $127  $490  $363 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $2,436  NA  $2,436  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $2,445  $9  $2,436  $2,427 
14 + 15  Total savings attributable to the project  $3,062  $136  $2,926  $2,790 
51
 A P P E N D I X ~ D  
Missouri - District III Area Agency on Aging, Warrensburg 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  2  1  1  0 
2  Number of new volunteers trained  17  7  10  3 
3  Number of media events conducted  9  6  3  -3 
4  Number of community education events conducted  59  44  15  -29 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  17  7  10  3 
6  Number of group sessions for beneficiaries led by volunteers  59  44  15  -29 
7  Number of beneficiaries who attended group sessions led by 
volunteers  2,520  2,233  287  -1,946 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
4,256  4,198  58  -4,140 
7 + 8  Total number of beneficiaries educated  6,776  6,431  345  -6,086 
9  Estimated number of people reached by media events  160,000  60,000  100,000  40,000 
10  Estimated number of people reached by community education 
events  2,520  2,233  287  -1,946 
11  Number of complaints received attributable to the project  7  2  5  3 
12  Number of complaints referred for follow-up  7  2  5  3 
13  Number of complaints that resulted in some action  2  1  1  0 
14  Medicare funds recovered attributable to the project  $10,700  $10,700  $0  -$10,700 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $416,396  $416,396  $0  -$416,396 
14 + 15  Total savings attributable to the project  $427,096  $427,096  $0  -$427,096 
52
 A P P E N D I X ~ D  
Montana -Missoula Aging Services, Missoula 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  19  12  7  -5 
2  Number of new volunteers trained  88  53  35  -18 
3  Number of media events conducted  259  86  173  87 
4  Number of community education events conducted  117  77  40  -37 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  78  49  29  -20 
6  Number of group sessions for beneficiaries led by volunteers  244  132  112  -20 
7  Number of beneficiaries who attended group sessions led by 
volunteers  6,762  3,993  2,769  -1,224 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
303  121  182  61 
7 + 8  Total number of beneficiaries educated  7,065  4,114  2,951  -1,163 
9  Estimated number of people reached by media events  708,808  158,400  550,408  392,008 
10  Estimated number of people reached by community education 
events  8,788  4,256  4,532  276 
11  Number of complaints received attributable to the project  99  58  41  -17 
12  Number of complaints referred for follow-up  32  32  0  -32 
13  Number of complaints that resulted in some action  12  12  0  -12 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
53
 A P P E N D I X ~ D  
Nebraska -Nebraska Department of Health and Human Services, Lincoln 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  9  5  4  -1 
2  Number of new volunteers trained  48  22  26  4 
3  Number of media events conducted  52  26  26  0 
4  Number of community education events conducted  133  90  43  -47 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  81  48  33  -15 
6  Number of group sessions for beneficiaries led by volunteers  98  43  55  12 
7  Number of beneficiaries who attended group sessions led by 
volunteers  2,901  1,142  1,759  617 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
565  156  409  253 
7 + 8  Total number of beneficiaries educated  3,466  1,298  2,168  870 
9  Estimated number of people reached by media events  1,503,482  555,079  948,403  393,324 
10  Estimated number of people reached by community education 
events  171,277  6,571  164,706  158,135 
11  Number of complaints received attributable to the project  42  11  31  20 
12  Number of complaints referred for follow-up  18  7  11  4 
13  Number of complaints that resulted in some action  7  4  3  -1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
54
 A P P E N D I X ~ D  
Nevada -Nevada Division of Aging Services, Las Vegas 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  14  10  4  -6 
2  Number of new volunteers trained  36  31  5  -26 
3  Number of media events conducted  8,905  4,755  4,150  -605 
4  Number of community education events conducted  28  16  12  -4 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  8  5  3  -2 
6  Number of group sessions for beneficiaries led by volunteers  22  10  12  2 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,306  382  924  542 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
27  15  12  -3 
7 + 8  Total number of beneficiaries educated  1,333  397  936  539 
9  Estimated number of people reached by media events  3,307,066  2,371,566  935,500  -1,436,066 
10  Estimated number of people reached by community education 
events  12,475  3,325  9,150  5,825 
11  Number of complaints received attributable to the project  78  53  25  -28 
12  Number of complaints referred for follow-up  15  4  11  7 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
55
 A P P E N D I X ~ D  
New Hampshire -New Hampshire Division of Elderly and Adult Services, Concord 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  4  3  1  -2 
2  Number of new volunteers trained  46  37  9  -28 
3  Number of media events conducted  26  8  18  10 
4  Number of community education events conducted  93  48  45  -3 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  179  170  9  -161 
6  Number of group sessions for beneficiaries led by volunteers  85  39  46  7 
7  Number of beneficiaries who attended group sessions led by 
volunteers  12,803  11,678  1,125  -10,553 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
7,652  3,993  3,659  -334 
7 + 8  Total number of beneficiaries educated  20,455  15,671  4,784  -10,887 
9  Estimated number of people reached by media events  358,095  215,295  142,800  -72,495 
10  Estimated number of people reached by community education 
events  12,394  1,594  10,800  9,206 
11  Number of complaints received attributable to the project  20  13  7  -6 
12  Number of complaints referred for follow-up  8  8  0  -8 
13  Number of complaints that resulted in some action  3  3  0  -3 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $30,645  $30,645  $0  -$30,645 
14 + 15  Total savings attributable to the project  $30,645  $30,645  $0  -$30,645 
56
 A P P E N D I X ~ D  
New Jersey -Jewish Family & Vocational Services of Middlesex County, Inc., Edison 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  4  1  3  2 
2  Number of new volunteers trained  46  8  38  30 
3  Number of media events conducted  7  2  5  3 
4  Number of community education events conducted  19  10  9  -1 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  34  22  12  -10 
6  Number of group sessions for beneficiaries led by volunteers  129  61  68  7 
7  Number of beneficiaries who attended group sessions led by 
volunteers  7,599  3,747  3,852  105 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
140  20  120  100 
7 + 8  Total number of beneficiaries educated  7,739  3,767  3,972  205 
9  Estimated number of people reached by media events  1,370,647  169,000  1,201,647  1,032,647 
10  Estimated number of people reached by community education 
events  11,203  5,800  5,403  -397 
11  Number of complaints received attributable to the project  54  24  30  6 
12  Number of complaints referred for follow-up  0  0  0  0 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
57
 A P P E N D I X ~ D  
New Mexico -New Mexico State Agency on Aging, Santa Fe 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  17  12  5  -7 
2  Number of new volunteers trained  268  260  8  -252 
3  Number of media events conducted  10  5  5  0 
4  Number of community education events conducted  43  28  15  -13 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  28  20  8  -12 
6  Number of group sessions for beneficiaries led by volunteers  65  42  23  -19 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,838  839  999  160 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
17,959  2,648  15,311  12,663 
7 + 8  Total number of beneficiaries educated  19,797  3,487  16,310  12,823 
9  Estimated number of people reached by media events  598,000  250,000  348,000  98,000 
10  Estimated number of people reached by community education 
events  19,565  7,740  11,825  4,085 
11  Number of complaints received attributable to the project  79  53  26  -27 
12  Number of complaints referred for follow-up  79  53  26  -27 
13  Number of complaints that resulted in some action  30  16  14  -2 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $143,020  NA  $143,020  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $231,354  $88,334  $143,020  $54,686 
14 + 15  Total savings attributable to the project  $231,354  $88,334  $143,020  $54,686 
58
 A P P E N D I X ~ D  
New York  New York State Office for the Aging, Albany 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  62  35  27  -8 
2  Number of new volunteers trained  617  556  61  -495 
3  Number of media events conducted  24  15  9  -6 
4  Number of community education events conducted  141  126  15  -111 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  727  386  341  -45 
6  Number of group sessions for beneficiaries led by volunteers  280  235  45  -190 
7  Number of beneficiaries who attended group sessions led by 
volunteers  3,019  1,999  1,020  -979 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
5,772  1,637  4,135  2,498 
7 + 8  Total number of beneficiaries educated  8,791  3,636  5,155  1,519 
9  Estimated number of people reached by media events  90,012  41,275  48,737  7,462 
10  Estimated number of people reached by community education 
events  171,505  113,560  57,945  -55,615 
11  Number of complaints received attributable to the project  6,100  5,261  839  -4,422 
12  Number of complaints referred for follow-up  275  4  271  267 
13  Number of complaints that resulted in some action  90  19  71  52 
14  Medicare funds recovered attributable to the project  $8,598  $6,902  $1,696  -$5,206 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $20,900,000  $20,900,000  $0  -$20,900,000 
14 + 15  Total savings attributable to the project  $20,908,598  $20,906,902  $1,696  -$20,905,206 
59
 A P P E N D I X ~ D  
North Carolina -Department of Health and Human Services, Division of Aging, Raleigh 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  37  37  0  -37 
2  Number of new volunteers trained  140  138  2  -136 
3  Number of media events conducted  83  77  6  -71 
4  Number of community education events conducted  164  151  13  -138 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  47  45  2  -43 
6  Number of group sessions for beneficiaries led by volunteers  103  84  19  -65 
7  Number of beneficiaries who attended group sessions led by 
volunteers  4,092  2,977  1,115  -1,862 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
653  648  5  -643 
7 + 8  Total number of beneficiaries educated  4,745  3,625  1,120  -2,505 
9  Estimated number of people reached by media events  699,805  698,625  1,180  -697,445 
10  Estimated number of people reached by community education 
events  11,254  10,929  325  -10,604 
11  Number of complaints received attributable to the project  48  48  0  -48 
12  Number of complaints referred for follow-up  11  11  0  -11 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
60
 A P P E N D I X ~ D  
North Carolina -Department of Insurance, Raleigh 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  0  NA  0  NA 
2  Number of new volunteers trained  0  NA  0  NA 
3  Number of media events conducted  0  NA  0  NA 
4  Number of community education events conducted  0  NA  0  NA 
OUTCOME MEASURES  NA  NA 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  0  NA  0  NA 
6  Number of group sessions for beneficiaries led by volunteers  0  NA  0  NA 
7  Number of beneficiaries who attended group sessions led by 
volunteers  0  NA  0  NA 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
0  NA  0  NA 
7 + 8  Total number of beneficiaries educated  0  NA  0  NA 
9  Estimated number of people reached by media events  0  NA  0  NA 
10  Estimated number of people reached by community education 
events  0  NA  0  NA 
11  Number of complaints received attributable to the project  1  NA  1  NA 
12  Number of complaints referred for follow-up  1  NA  1  NA 
13  Number of complaints that resulted in some action  0  NA  0  NA 
14  Medicare funds recovered attributable to the project  $0  NA  $0  NA 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  NA  $0  NA 
14 + 15  Total savings attributable to the project  $0  NA  $0  NA 
61
 A P P E N D I X ~ D  
North Dakota -Legal Assistance of North Dakota, Inc., Bismarck 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  5  NA  5  NA 
2  Number of new volunteers trained  45  NA  45  NA 
3  Number of media events conducted  1  NA  1  NA 
4  Number of community education events conducted  32  NA  32  NA 
OUTCOME MEASURES  NA  NA 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  0  NA  0  NA 
6  Number of group sessions for beneficiaries led by volunteers  0  NA  0  NA 
7  Number of beneficiaries who attended group sessions led by 
volunteers  0  NA  0  NA 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
0  NA  0  NA 
7 + 8  Total number of beneficiaries educated  0  NA  0  NA 
9  Estimated number of people reached by media events  7,500  NA  7,500  NA 
10  Estimated number of people reached by community education 
events  1,050  NA  1,050  NA 
11  Number of complaints received attributable to the project  1  NA  1  NA 
12  Number of complaints referred for follow-up  1  NA  1  NA 
13  Number of complaints that resulted in some action  0  NA  0  NA 
14  Medicare funds recovered attributable to the project  $0  NA  $0  NA 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  NA  $0  NA 
14 + 15  Total savings attributable to the project  $0  NA  $0  NA 
62
 A P P E N D I X ~ D  
Ohio - Central Ohio Area Agency on Aging, Columbus 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  8  6  2  -4 
2  Number of new volunteers trained  69  44  25  -19 
3  Number of media events conducted  219  45  174  129 
4  Number of community education events conducted  284  83  201  118 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  31  16  15  -1 
6  Number of group sessions for beneficiaries led by volunteers  68  14  54  40 
7  Number of beneficiaries who attended group sessions led by 
volunteers  983  245  738  493 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
129  16  113  97 
7 + 8  Total number of beneficiaries educated  1,112  261  851  590 
9  Estimated number of people reached by media events  2,047,803  952,343  1,095,460  143,117 
10  Estimated number of people reached by community education 
events  73,478  11,280  62,198  50,918 
11  Number of complaints received attributable to the project  0  0  0  0 
12  Number of complaints referred for follow-up  0  0  0  0 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
63
 A P P E N D I X ~ D  
Ohio - Pro Seniors, Inc., Cincinnati 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  6  5  1  -4 
2  Number of new volunteers trained  69  55  14  -41 
3  Number of media events conducted  922  862  60  -802 
4  Number of community education events conducted  12  3  9  6 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  31  15  16  1 
6  Number of group sessions for beneficiaries led by volunteers  69  39  30  -9 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,550  834  716  -118 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
69  12  57  45 
7 + 8  Total number of beneficiaries educated  1,619  846  773  -73 
9  Estimated number of people reached by media events  2,796,510  1,792,553  1,003,957  -788,596 
10  Estimated number of people reached by community education 
events  7,444  3,304  4,140  836 
11  Number of complaints received attributable to the project  18  7  11  4 
12  Number of complaints referred for follow-up  3  2  1  -1 
13  Number of complaints that resulted in some action  2  0  2  2 
14  Medicare funds recovered attributable to the project  $264  $0  $264  $264 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $264  $0  $264  $264 
64
 A P P E N D I X ~ D  
Oklahoma - State of Oklahoma Insurance Department, Oklahoma City 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  16  12  4  -8 
2  Number of new volunteers trained  176  146  30  -116 
3  Number of media events conducted  7  5  2  -3 
4  Number of community education events conducted  64  55  9  -46 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  4  2  2  0 
6  Number of group sessions for beneficiaries led by volunteers  57  55  2  -53 
7  Number of beneficiaries who attended group sessions led by 
volunteers  805  755  50  -705 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
5  3  2  -1 
7 + 8  Total number of beneficiaries educated  810  758  52  -706 
9  Estimated number of people reached by media events  22,700  18,500  4,200  -14,300 
10  Estimated number of people reached by community education 
events  17,315  7,993  9,322  1,329 
11  Number of complaints received attributable to the project  71  65  6  -59 
12  Number of complaints referred for follow-up  3  0  3  3 
13  Number of complaints that resulted in some action  2  0  2  2 
14  Medicare funds recovered attributable to the project  $461  $461  $0  -$461 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $461  $461  $0  -$461 
65
 A P P E N D I X ~ D  
Oregon  Senior Medicare Patrol Project, Salem 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  8  1  7  6 
2  Number of new volunteers trained  58  20  38  18 
3  Number of media events conducted  17,006  3  17,003  17,000 
4  Number of community education events conducted  50  31  19  -12 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  58  20  38  18 
6  Number of group sessions for beneficiaries led by volunteers  28  20  8  -12 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,230  990  240  -750 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
4,550  1,285  3,265  1,980 
7 + 8  Total number of beneficiaries educated  5,780  2,275  3,505  1,230 
9  Estimated number of people reached by media events  318,036  151,036  167,000  15,964 
10  Estimated number of people reached by community education 
events  7,918  2,913  5,005  2,092 
11  Number of complaints received attributable to the project  8  5  3  -2 
12  Number of complaints referred for follow-up  2  0  2  2 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $1,230  $1,230  $0  -$1,230 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $1,230  $1,230  $0  -$1,230 
66
 A P P E N D I X ~ D  
Pennsylvania - Center for Advocacy for the Rights and Interests of the Elderly, Philadelphia 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  15  10  5  -5 
2  Number of new volunteers trained  91  68  23  -45 
3  Number of media events conducted  19  13  6  -7 
4  Number of community education events conducted  30  20  10  -10 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  23  11  12  1 
6  Number of group sessions for beneficiaries led by volunteers  195  117  78  -39 
7  Number of beneficiaries who attended group sessions led by 
volunteers  12,124  9,162  2,962  -6,200 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
50  0  50  50 
7 + 8  Total number of beneficiaries educated  12,174  9,162  3,012  -6,150 
9  Estimated number of people reached by media events  22,073,092  22,063,092  10,000  -22,053,092 
10  Estimated number of people reached by community education 
events  6,132  5,723  409  -5,314 
11  Number of complaints received attributable to the project  254  154  100  -54 
12  Number of complaints referred for follow-up  11  6  5  -1 
13  Number of complaints that resulted in some action  1  0  1  1 
14  Medicare funds recovered attributable to the project  $161  $0  $161  $161 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $161  $0  $161  $161 
67
 A P P E N D I X ~ D  
Puerto Rico -Governor's Office of Elderly Affairs, San Juan 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  14  8  6  -2 
2  Number of new volunteers trained  129  12  117  105 
3  Number of media events conducted  22  19  3  -16 
4  Number of community education events conducted  47  11  36  25 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  17  8  9  1 
6  Number of group sessions for beneficiaries led by volunteers  79  48  31  -17 
7  Number of beneficiaries who attended group sessions led by 
volunteers  5,934  1,063  4,871  3,808 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
600  330  270  -60 
7 + 8  Total number of beneficiaries educated  6,534  1,393  5,141  3,748 
9  Estimated number of people reached by media events  1,675,000  1,500,000  175,000  -1,325,000 
10  Estimated number of people reached by community education 
events  639  420  219  -201 
11  Number of complaints received attributable to the project  52  24  28  4 
12  Number of complaints referred for follow-up  34  13  21  8 
13  Number of complaints that resulted in some action  10  9  1  -8 
14  Medicare funds recovered attributable to the project  $1,101  $1,046  $55  -$991 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $1,101  $1,046  $55  -$991 
68
 A P P E N D I X ~ D  
Rhode Island  Aging 2000, Inc., Providence 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  2  1  1  0 
2  Number of new volunteers trained  6  1  5  4 
3  Number of media events conducted  4,165  1,094  3,071  1,977 
4  Number of community education events conducted  18  5  13  8 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  0  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  21  14  7  -7 
7  Number of beneficiaries who attended group sessions led by 
volunteers  563  382  181  -201 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
0  0  0  0 
7 + 8  Total number of beneficiaries educated  563  382  181  -201 
9  Estimated number of people reached by media events  14,744,000  8,744,000  6,000,000  -2,744,000 
10  Estimated number of people reached by community education 
events  71,700  21,700  50,000  28,300 
11  Number of complaints received attributable to the project  11  7  4  -3 
12  Number of complaints referred for follow-up  4  1  3  2 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
69
 A P P E N D I X ~ D  
South Carolina -Department of Health and Human Services, Columbia 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  4  4  0  -4 
2  Number of new volunteers trained  52  52  0  -52 
3  Number of media events conducted  4  0  4  4 
4  Number of community education events conducted  48  20  28  8 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  18  8  10  2 
6  Number of group sessions for beneficiaries led by volunteers  19  8  11  3 
7  Number of beneficiaries who attended group sessions led by 
volunteers  2,841  450  2,391  1,941 
8  Number of one-on-one sessions held betwe en beneficiaries and 
volunteers 
57  8  49  41 
7 + 8  Total number of beneficiaries educated  2,898  458  2,440  1,982 
9  Estimated number of people reached by media events  1,620  0  1,620  1,620 
10  Estimated number of people reached by community education 
events  2,535  2,100  435  -1,665 
11  Number of complaints received attributable to the project  11  3  8  5 
12  Number of complaints referred for follow-up  5  3  2  -1 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
70
 A P P E N D I X ~ D  
South Dakota -East River Legal Services Corporation, Sioux Falls 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  4  3  1  -2 
2  Number of new volunteers trained  38  35  3  -32 
3  Number of media events conducted  2  2  0  -2 
4  Number of community education events conducted  5  3  2  -1 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  2  0  2  2 
6  Number of group sessions for beneficiaries led by volunteers  18  10  8  -2 
7  Number of beneficiaries who attended group sessions led by 
volunteers  684  351  333  -18 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
388  189  199  10 
7 + 8  Total number of beneficiaries educated  1,072  540  532  -8 
9  Estimated number of people reached by media events  2,000  2,000  0  -2,000 
10  Estimated number of people reached by community education 
events  990  340  650  310 
11  Number of complaints received attributable to the project  3  0  3  3 
12  Number of complaints referred for follow-up  0  0  0  0 
13  Number of complaints that resulted in some action  3  0  3  3 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
71
 A P P E N D I X ~ D  
Tennessee -Upper Cumberland Development District/AAA, Cookeville 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  16  12  4  -8 
2  Number of new volunteers trained  91  52  39  -13 
3  Number of media events conducted  130  87  43  -44 
4  Number of community education events conducted  116  64  52  -12 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  114  96  18  -78 
6  Number of group sessions for beneficiaries led by volunteers  263  123  140  17 
7  Number of beneficiaries who attended group sessions led by 
volunteers  11,391  4,316  7,075  2,759 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
404  314  90  -224 
7 + 8  Total number of beneficiaries educated  11,795  4,630  7,165  2,535 
9  Estimated number of people reached by media events  870,574  513,034  357,540  -155,494 
10  Estimated number of people reached by community education 
events  15,583  6,924  8,659  1,735 
11  Number of complaints received attributable to the project  36  14  22  8 
12  Number of complaints referred for follow-up  9  5  4  -1 
13  Number of complaints that resulted in some action  11  3  8  5 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $1,969  NA  $1,969  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $7,145  $5,176  $1,969  -$3,207 
14 + 15  Total savings attributable to the project  $7,145  $5,176  $1,969  -$3,207 
72
 A P P E N D I X ~ D  
Texas -Better Business Bureau Education Foundation, Houston 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  6  3  3  0 
2  Number of new volunteers trained  102  22  80  58 
3  Number of media events conducted  7  3  4  1 
4  Number of community education events conducted  130  101  29  -72 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  102  24  78  54 
6  Number of group sessions for beneficiaries led by volunteers  94  55  39  -16 
7  Number of beneficiaries who attended group sessions led by 
volunteers  2,414  1,331  1,083  -248 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
41  26  15  -11 
7 + 8  Total number of beneficiaries educated  2,455  1,357  1,098  -259 
9  Estimated number of people reached by media events  239,000  132,000  107,000  -25,000 
10  Estimated number of people reached by community education 
events  5,325  4,757  568  -4,189 
11  Number of complaints received attributable to the project  62  48  14  -34 
12  Number of complaints referred for follow-up  24  24  0  -24 
13  Number of complaints that resulted in some action  12  5  7  2 
14  Medicare funds recovered attributable to the project  $85,301  $20,323  $64,978  $44,654 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds , beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $85,301  $20,323  $64,978  $44,654 
73
 A P P E N D I X ~ D  
Texas -The National Hispanic Council on Aging, Corpus Christi 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  18  16  2  -14 
2  Number of new volunteers trained  127  115  12  -103 
3  Number of media events conducted  26  18  8  -10 
4  Number of community education events conducted  48  38  10  -28 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  16  16  0  -16 
6  Number of group sessions for beneficiaries led by volunteers  79  45  34  -11 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,429  211  1,218  1,007 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
311  268  43  -225 
7 + 8  Total number of beneficiaries educated  1,740  479  1,261  782 
9  Estimated number of people reached by media events  1,182,730  862,730  320,000  -542,730 
10  Estimated number of people reached by community education 
events  236,550  26,550  210,000  183,450 
11  Number of complaints received attributable to the project  150  94  56  -38 
12  Number of complaints referred for follow-up  46  31  15  -16 
13  Number of complaints that resulted in some action  3  3  0  -3 
14  Medicare funds recovered attributable to the project  $13,491  $13,491  $0  -$13,491 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $1,447  $1,447  $0  -$1,447 
14 + 15  Total savings attributable to the project  $14,938  $14,938  $0  -$14,938 
74
 A P P E N D I X ~ D  
Utah -Utah Legal Services, Salt Lake City 
Total for  January through  July through  Change in La st 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  61  43  18  -25 
2  Number of new volunteers trained  514  463  51  -412 
3  Number of media events conducted  19  18  1  -17 
4  Number of community education events conducted  131  104  27  -77 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  81  50  31  -19 
6  Number of group sessions for beneficiaries led by volunteers  147  124  23  -101 
7  Number of beneficiaries who attended group sessions led by 
volunteers  2,704  2,015  689  -1,326 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
1,019  853  166  -687 
7 + 8  Total number of beneficiaries educated  3,723  2,868  855  -2,013 
9  Estimated number of people reached by media events  1,500  1,400  100  -1,300 
10  Estimated number of people reached by community education 
events  12,671  5,591  7,080  1,489 
11  Number of complaints received attributable to the project  48  13  35  22 
12  Number of complaints referred for follow-up  10  0  10  10 
13  Number of complaints that resulted in some action  10  0  10  10 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
75
 A P P E N D I X ~ D  
Vermont -Community of Vermont Elders, Montpelier 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  0  NA  0  NA 
2  Number of new volunteers trained  0  NA  0  NA 
3  Number of media events conducted  0  NA  0  NA 
4  Number of community education events conducted  0  NA  0  NA 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  0  NA  0  NA 
6  Number of group sessions for beneficiaries led by volunteers  0  NA  0  NA 
7  Number of beneficiaries who attended group sessions led by 
volunteers  0  NA  0  NA 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
0  NA  0  NA 
7 + 8  Total number of beneficiaries educated  0  NA  0  NA 
9  Estimated number of people reached by media events  0  NA  0  NA 
10  Estimated number of people reached by community education 
events  0  NA  0  NA 
11  Number of complaints received attributable to the project  0  NA  0  NA 
12  Number of complaints referred for follow-up  0  NA  0  NA 
13  Number of complaints that resulted in some action  0  NA  0  NA 
14  Medicare funds recovered attributable to the project  $0  NA  $0  NA 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  NA  $0  NA 
14 + 15  Total savings attributable to the project  $0  NA  $0  NA 
76
 A P P E N D I X ~ D  
Virginia - Virginia Association of Area Agencies on Aging, Richmond 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  8  5  3  -2 
2  Number of new volunteers trained  56  41  15  -26 
3  Number of media events conducted  50  24  26  2 
4  Number of community education events conducted  109  45  64  19 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  10  7  3  -4 
6  Number of group sessions for beneficiaries led by volunteers  41  0  41  41 
7  Number of beneficiaries who attended group sessions led by 
volunteers  5,379  2,344  3,035  691 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
0  0  0  0 
7 + 8  Total number of beneficiaries educated  5,379  2,344  3,035  691 
9  Estimated number of people reached by media events  3,033,490  1,214,490  1,819,000  604,510 
10  Estimated number of people reached by community education 
events  222,402  200,000  22,402  -177,598 
11  Number of complaints received attributable to the project  64  34  30  -4 
12  Number of complaints referred for follow-up  22  11  11  0 
13  Number of complaints that resulted in some action  1  1  0  -1 
14  Medicare funds recovered attributable to the project  $592  $592  $0  -$592 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $592  $592  $0  -$592 
77
 A P P E N D I X ~ D  
Washington -Office of the Insurance Counselor, Olympia 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  372  199  173  -26 
2  Number of new volunteers trained  569  240  329  89 
3  Number of media events conducted  283  146  137  -9 
4  Number of community education events conducted  115  53  62  9 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  569  240  329  89 
6  Number of group sessions for beneficiaries led by volunteers  179  78  101  23 
7  Number of beneficiaries who attended group sessions led by 
volunteers  7,014  2,693  4,321  1,628 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
48,053  25,884  22,169  -3,715 
7 + 8  Total number of beneficiaries educated  55,067  28,577  26,490  -2,087 
9  Estimated number of people reached by media events  8,317,642  3,437,489  4,880,153  1,442,664 
10  Estimated number of people reached by community education 
events  23,779  11,140  12,639  1,499 
11  Number of complaints received attributable to the project  32  20  12  -8 
12  Number of complaints referred for follow-up  9  6  3  -3 
13  Number of complaints that resulted in some action  7  4  3  -1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
78
 A P P E N D I X ~ D  
West Virginia - AARP Foundation, Charleston 
Total for  January through  July through  Change in Last 6 
PERFORMANC E MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  0  NA  0  NA 
2  Number of new volunteers trained  0  NA  0  NA 
3  Number of media events conducted  0  NA  0  NA 
4  Number of community education events conducted  0  NA  0  NA 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  0  NA  0  NA 
6  Number of group sessions for beneficiaries led by volunteers  0  NA  0  NA 
7  Number of beneficiaries who attended group sessions led by 
volunteers  0  NA  0  NA 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
0  NA  0  NA 
7 + 8  Total number of beneficiaries educated  0  NA  0  NA 
9  Estimated number of people reached by media events  0  NA  0  NA 
10  Estimated number of people reached by community education 
events  0  NA  0  NA 
11  Number of complaints received attributable to the project  0  NA  0  NA 
12  Number of complaints referred for follow-up  0  NA  0  NA 
13  Number of complaints that resulted in some action  0  NA  0  NA 
14  Medicare funds recovered attributable to the project  $0  NA  $0  NA 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  NA  $0  NA 
14 + 15  Total savings attributable to the project  $0  NA  $0  NA 
79
 A P P E N D I X ~ D  
West Virginia - West Virginia University Research Corporation, Morgantown 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  4  4  NA  NA 
2  Number of new volunteers trained  7  7  NA  NA 
3  Number of media events conducted  2  2  NA  NA 
4  Number of community education events conducted  4  4  NA  NA 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  7  7  NA  NA 
6  Number of group sessions for beneficiaries led by volunteers  7  7  NA  NA 
7  Number of beneficiaries who attended group sessions led by 
volunteers  35  35  NA  NA 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
6  6  NA  NA 
7 + 8  Total number of beneficiaries educated  41  41  NA  NA 
9  Estimated number of people reached by media events  100,000  100,000  NA  NA 
10  Estimated number of people reached by community education 
events  400  400  NA  NA 
11  Number of complaints received attributable to the project  0  0  NA  NA 
12  Number of complaints referred for follow-up  0  0  NA  NA 
13  Number of complaints that resulted in some action  0  0  NA  NA 
14  Medicare funds recovered attributable to the project  $0  $0  NA  NA 
15A  Medicaid funds recovered attributable to the project  NA  NA  NA  NA 
15B  Savings to beneficiaries attributable to the project  NA  NA  NA  NA 
15C  Other savings attributable to the project  NA  NA  NA  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  NA  NA 
14 + 15  Total savings attributable to the project  $0  $0  NA  NA 
80
 A P P E N D I X ~ D  
Wisconsin -Coalition of Wisconsin Aging Groups, Madison 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  9  5  4  -1 
2  Number of new volunteers trained  71  56  15  -41 
3  Number of media events conducted  1,567  1,552  15  -1,537 
4  Number of community education events conducted  43  11  32  21 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  6  2  4  2 
6  Number of group sessions for beneficiaries led by volunteers  93  52  41  -11 
7  Number of beneficiaries who attended group sessions led by 
volunteers  7,986  1,607  6,379  4,772 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
167  98  69  -29 
7 + 8  Total number of beneficiaries educated  8,153  1,705  6,448  4,743 
9  Estimated number of people reached by media events  8,635,562  8,602,192  33,370  -8,568,822 
10  Estimated number of people reached by community education 
events  5,886  1,122  4,764  3,642 
11  Number of complaints received attributable to the project  68  41  27  -14 
12  Number of complaints referred for follow-up  17  8  9  1 
13  Number of complaints that resulted in some action  7  5  2  -3 
14  Medicare funds recovered attributable to the project  $20  $0  $20  $20 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $20  $0  $20  $20 
81
 A P P E N D I X ~ D  
Wisconsin - Great Lakes Inter-Tribal Council, Lac du Flambeau 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training s essions conducted to train new volunteers  0  NA  0  NA 
2  Number of new volunteers trained  0  NA  0  NA 
3  Number of media events conducted  0  NA  0  NA 
4  Number of community education events conducted  11  NA  11  NA 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  0  NA  0  NA 
6  Number of group sessions for beneficiaries led by volunteers  0  NA  0  NA 
7  Number of beneficiaries who attended group sessions led by 
volunteers  0  NA  0  NA 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
0  NA  0  NA 
7 + 8  Total number of beneficiaries educated  0  NA  0  NA 
9  Estimated number of people reached by media events  0  NA  0  NA 
10  Estimated number of people reached by community education 
events  281  NA  281  NA 
11  Number of complaints received attributable to the project  5  NA  5  NA 
12  Number of complaints referred for follow-up  0  NA  0  NA 
13  Number of complaints that resulted in some action  0  NA  0  NA 
14  Medicare funds recovered attributable to the project  $0  NA  $0  NA 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  NA  $0  NA 
14 + 15  Total savings attributable to the project  $0  NA  $0  NA 
82
 A P P E N D I X ~ D  
Wyoming - Wyoming Division on Aging, Cheyenne 
Total for  January through  July through  Change in Last 6 
PERFORMANCE MEASURES  2003  June 2003  December 2003  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  2  1  1  0 
2  Number of new volunteers trained  39  35  4  -31 
3  Number of media events conducted  7  2  5  3 
4  Number of community education events conducted  18  7  11  4 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to 
educate beneficiaries  5  4  1  -3 
6  Number of group sessions for beneficiaries led by volunteers  13  10  3  -7 
7  Number of beneficiaries who attended group sessions led by 
volunteers  373  353  20  -333 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers 
1,584  966  618  -348 
7 + 8  Total number of beneficiaries educated  1,957  1,319  638  -681 
9  Estimated number of people reached by media events  222,000  112,000  110,000  -2,000 
10  Estimated number of people reached by community education 
events  1,561  340  1,221  881 
11  Number of complaints received attributable to the project  33  13  20  7 
12  Number of complaints referred for follow-up  0  0  0  0 
13  Number of complaints that resulted in some action  0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  NA  $0  NA 
15B  Savings to beneficiaries attributable to the project  $0  NA  $0  NA 
15C  Other savings attributable to the project  $0  NA  $0  NA 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
83
   A P P E N D I X   ~   E

List of 2003 Senior Medicare Patrol Projects 
This Appendix lists all of the projects that operated in 2003.  The first column shows the State in which the project is located.  If there 
is more than one project in a State, an abbreviation of the name of the project follows.  The next two columns show the full name of 
the project and the number of years the project has operated. 
Four of the projects are no longer operating: 
1.  Arkansas Seniors Organized for Progress ended in June 2002. 
2.  Baylor University, Texas ended in June 2002. 
3.  Western Reserve Area Agency on Aging, Ohio, ended in December 2002. 
4.  West Virginia University Research Corporation ended in June 30, 2003. 
Six projects started operating as of July 1, 2003.  These projects are: 
1.  Via Christi Foundation, Kansas 
2.  North Carolina Department of Insurance 
3.  Legal Assistance of North Dakota, Inc. 
4.  Community of Vermont Elders 
5.  Great Lakes Inter-Tribal Council, Wisconsin 
6.  AARP Foundation, West Virginia 
84
 A P P E N D I X ~ E  
2003 Senior Medicare Patrol Projects 
Years of Operation 
Alabama  Alabama Commission on Aging  4.5 
Alaska  Alaska State Division of Senior Services  4.5 
Arizona  Arizona Department of Economic Security  4.5 
Arkansas  Arkansas Division of Aging and Adult Services  1.5 
California  California Health Insurance Counseling Advocacy Programs Association  6.5 
Colorado  Colorado Division of Insurance  4.5 
Connecticut  Connecticut Department of Social Services  4.5 
Delaware  Delaware Department of Health and Social Services  4.5 
District of Columbia -AARP  District of Columbia-The AARP Foundation  4.5 
District of Columbia -FH  District of Columbia-Friendship House  4.5 
Florida  Tampa Bay Regional Planning Council  4.5 
Georgia - ARC  Atlanta Regional Commission  4.5 
Georgia - DHR  Department of Human Resources, GA  4.5 
Hawaii  Hawaii Executive Office of Aging  6.5 
Idaho  Idaho Medicare Watch Partnership  4.5 
Illinois  Suburban Area Agency on Aging  6.5 
Indiana  Indiana Division of Disability, Aging and Rehabilitation  4.5 
Iowa  Iowa Department of Elder Affairs  6.5 
Kansas  Via Christi Foundation, Inc.  0.5 
Kentucky  Kentucky Association of Senior Service Corps Programs  2.5 
Louisiana  Vernon Parish Council on Aging, Inc.  3.5 
Maine  Maine Department of Human Services' Bureau of Elder and Adult Services  4.5 
Maryland  Maryland Office on Aging  6.5 
Massachusetts  Elder Services of Merrimack  4.5 
Michigan  Area Agencies on Aging Association of Michigan  4.5 
Minnesota  Minnesota Board of Aging  6.5 
Mississippi  Mississippi Department of Human Services  3.5 
Missouri  District III Area Agency on Aging  6.5 
Montana  Missoula Aging Services  4.5 
Nebraska  Nebraska Department of Health and Human Services  3.5 
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 A P P E N D I X ~ E  
2003 Senior Medicare Patrol Projects  Years of Operation 
Nevada  Nevada Division of Aging Services  4.5 
New Hampshire  New Hampshire Division of Elderly and Adult Services  6.5 
New Jersey  Jewish Family & Vocational Services of Middlesex County, Inc.  2.5 
New Mexico  New Mexico State Agency on Aging  4.5 
New York  New York State Office for the Aging  6.5 
North Carolina -DOA  Department of Health and Human Services, Division of Aging  3.5 
North Carolina -DOI  Department of Insurance  0.5 
North Dakota  Legal Assistance of North Dakota, Inc.  0.5 
Ohio-COAAA  Central Ohio Area Agency on Aging  1.5 
Ohio-PSI  Pro Seniors, Inc.  1.5 
Oklahoma  State of Oklahoma Insurance Department  4.5 
Oregon  Senior Medicare Patrol Project  4.5 
Pennsylvania  Center for Advocacy for the Rights and Interests of the Elderly  6.5 
Puerto Rico  Governor's Office of Elderly Affairs  4.5 
Rhode Island  Aging 2000, Inc.  6.5 
South Carolina  Department of Health and Human Services  3.5 
South Dakota  East River Legal Services Corporation  3.5 
Tennessee  Upper Cumberland Development District/AAA  2.5 
Texas -BBBEF  Better Business Bureau Education Foundation  1.5 
Texas -NHCOA  The National Hispanic Council on Aging  4.5 
Utah  Utah Legal Services  4.5 
Vermont  Community of Vermont Elders  0.5 
Virginia  Virginia Association of Area Agencies on Aging  4.5 
Washington  Office of the Insurance Counselor  4.5 
West Virginia -AARP  AARP Foundation  0.5 
West Virginia -URC  West Virginia University Research Corporation  2.0 (ended June 03) 
Wisconsin -CWAG  Coalition of Wisconsin Aging Groups  6.5 
Wisconsin -GLITC  Great Lakes Inter-Tribal Council  0.5 
Wyoming  Wyoming Division on Aging  3.5 
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