Department of Health and Human Services 
OFFICE OF 
INSPECTOR GENERAL 
Child Support Enforcement Annual Report 
to Congress 
JUNE GIBBS BROWN 
Inspector General 
OCTOBER 1998 
OEI-02-98-00070  OFFICE OF INSPECTOR GENERAL 
The mission of the Office of Inspector General (OIG), as mandated by Public Law 95-452, is to 
protect the integrity of the Department of Health and Human Services programs as well as the 
health and welfare of beneficiaries served by them.  This statutory mission is carried out through a 
nationwide program of audits, investigations, inspections, sanctions, and fraud alerts.  The 
Inspector General informs the Secretary of program and management problems and recommends 
legislative, regulatory, and operational approaches to correct them. 
Office of Evaluation and Inspections 
The Office of Evaluation and Inspections (OEI) is one of several components of the Office of 
Inspector General.  It conducts short-term management and program evaluations (called 
inspections) that focus on issues of concern to the Department, the Congress, and the public.  The 
inspection reports provide findings and recommendations on the efficiency, vulnerability, and 
effectiveness of departmental programs. 
OEI's New York regional office  prepared this report under the direction of John I. Molnar, 
Regional Inspector General, and Renee Dunn, Deputy Regional Inspector General.  Principal OEI 
staff included: 
REGION  HEADQUARTERS 
Demetra Arapakos, Project Leader  Linda Hall, Program Specialist

Jennifer Caves  Ann OConnor, Program Specialist

Vincent Greiber

Ellen Vinkey

To obtain copies of this report, please call the New York Regional Office at (212) 264-1998. 
Reports are also available on the World Wide Web at our home page address: 
http://www.dhhs.gov/progorg/oei  E X E C U T I V E  S U M M A R Y

PURPOSE 
To provide the Office of Child Support Enforcement (OCSE) with user feedback on its Annual 
Report to Congress. 
BACKGROUND 
The Child Support Enforcement program was established in 1975 under Title IV-D of the Social 
Security Act.  The programs goal is to ensure that children are financially supported by both 
parents.  It is administered at the State level and overseen Federally by OCSE. 
Congress requires OCSE to submit to them an Annual Report, describing program activities over 
the prior year, no later than three months after the end of each fiscal year. While the law specifies 
much of the data to be included in the report, the Annual Report contains a considerable amount 
of information in addition to what is mandated.  The OCSE compiles the Annual Report based on 
States reports of their child support activities. 
We conducted structured interviews, both in-person and over the telephone, with a purposive 
sample of 36 individual users of the Annual Report representing Congressional staff, other Federal 
agency staff (non-OCSE), State Child Support staff, academic staff, advocates, State legislators 
and media representatives.  Whereas in our earlier survey of State satisfaction with OCSE, every 
State commented on the Annual Report, in this study we sought out individual users with 
extensive knowledge and experience with the child support program and the Annual Report.  We 
particularly focused on users who need the report for policy purposes and have data expertise.  In 
addition to these 36 interviews, we also held discussions with senior staff from OCSE to help us 
understand the context of users responses. 
FINDINGS 
Overall, Users Are Satisfied With and Rely on the Child Support Enforcement Annual 
Report to Congress 
Overall, a majority of users we spoke to (30 of 36) are satisfied with the Annual Report.  Nearly 
all view the report as a valuable and unique source of child support program information.  Most 
also praise the usefulness of the report and are generally happy with its current format; they find 
the section with State data tables and data on collections the most useful to them.  Users report 
needing the Annual Report for several different purposes.  Almost all use the report to answer 
specific data questions and to compare State programs to each other, and many also rely on it to 
conduct research (27), to obtain general program information (24), or to explain the child support 
program to others (24). 
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i  Users Cite the Lack of a Clearly Defined Story Line, Timeliness, and Data Integrity as the 
Reports Main Weaknesses 
Story Line.  A majority of users (28) say the Annual Report, both data and text, does not convey 
a clear and consistent message on what is happening in the child support enforcement program. 
Half  also thinks the report does not document program performance and that it lacks adequate 
analysis and does not give the reader a sense of what is working in the program and what is not. 
Others say the report lacks crucial data which is needed for them to evaluate the programs 
success. 
Timeliness.  Most users (22) also have concerns about the timeliness of the Annual Report.  They 
say that the report takes too long to be published; the 1995 Annual Report to Congress was not 
released until the middle of 1997, and the 1996 report is yet to be published.  Users must 
therefore work with data that are out of date and no longer relevant. 
Data Integrity.  Despite their reliance on the Annual Report, most users (22) have concerns 
about the integrity of the reports data.  Specifically, they believe the report contains data that are 
not consistently accurate, reliable, or valid, and that some of the data are not comparable among 
States.  They are therefore forced to make policy decisions with data they have limited confidence 
in, and are unable to compare State programs to the extent they would like. 
Discussions with OCSE reveal that they are sensitive to users concerns about an unclear story 
line, timeliness, and data integrity.  Some believe the reports original legislative mandate restricts 
what data they can collect and report.  They also point out that it must go through lengthy 
clearance processes before it can be formally released.  However, they are optimistic that when all 
States have OCSE-certified systems, use standard definitions, and obtain funding through a new 
incentive system, data quality will improve. 
Users Identify Several Opportunities for Strengthening the Report to Better Meet Their 
Needs 
Users offer several suggestions for improving the Annual Report.  Twenty-four want it to contain 
more data analysis and report data in a more relevant context, such as providing more ratio and 
denominators; 27 think the report should include additional data and 23 say it should contain 
more explanation of the data.  Furthermore, 17 users think OCSE should release a short and 
focused summary document prior to publication of the final Annual Report and 11 suggest putting 
preliminary data on the Internet.  Finally, users also suggest re-evaluating the reports narrative 
section to make it more objective, increasing the reports visibility, and making future reports 
flexible to accommodate program changes.  Most (22) think the reports main purpose in the 
future should be to show how well the program is performing, and a majority (30) do not believe 
the report needs to be totally redesigned in order to do this. 
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ii  RECOMMENDATIONS 
1.	 Based on user feedback, we believe that in the future the Child Support Enforcement 
Annual Report to Congress should focus primarily on performance. 
Specifically, it should: 
C  highlight program successes, strengths, and weaknesses; 
C  emphasize performance data which demonstrates how well the program is meeting 
its goals, and; 
C	 adequately describe program accomplishments that, when used to compare 
different program strategies, may be valuable to Federal policy makers and State 
programs. 
2.	 We also believe OCSE should review the reports production and distribution processes 
and identify specific actions to improve the reports timeliness, which is a major concern 
of users. 
We believe both of these recommendations complement recent Federal government initiatives. 
Child support enforcement is a rapidly-changing program with a strong need for performance 
measurement data.  Such data are required by law under the Government Performance and 
Results Act (GPRA), which mandates performance monitoring at the Federal level.  Users believe 
the report would best meet this mandate by providing information on program goals and 
outcomes.  Recent Federal strategies suggest performance measurement as a fundamental aspect 
of future government policy, and many users, as well as OCSE, envision the Child Support 
Enforcement Annual Report to Congress paralleling this new emphasis on government 
accountability. 
COMMENTS 
We received comments on the draft report from the Administration for Children and Families, 
which concur with our recommendations.  Beginning in fiscal year 1999, OCSE is planning to 
change the Annual Report to Congress to focus more on performance, and is also working to 
streamline production and distribution of the report.  The full comments are presented in 
Appendix A. 
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iii  T A B L E  O F  C O N T E N T S

PAGE 
EXECUTIVE SUMMARY 
INTRODUCTION  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

FINDINGS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

!Overall, Users Are Satisfied With and Rely On Annual Report  . . . . . . . . . . . . . . . . . . . . . . . 5

!Lack of Story Line, Timeliness, And Data Integrity Cited As Main Weaknesses  . . . . . . . . . .  7

!Users Identify Opportunities for Strengthening Report  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

RECOMMENDATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12

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 I N T R O D U C T I O N

PURPOSE 
To provide the Office of Child Support Enforcement (OCSE) with user feedback on its Annual 
Report to Congress. 
BACKGROUND 
Child Support Enforcement Program 
The Child Support Enforcement program was established in 1975 under Title IV-D of the Social 
Security Act.  The goal of this program is to ensure that children, both Temporary Assistance to 
Needy Families (TANF) and non-TANF, are financially supported by both parents.  The major 
services provided by the program include: 1) locating noncustodial parents; 2) establishing 
paternity; 3) establishing child support obligations; and 4) enforcing child support orders. 
The Child Support Enforcement Program is administered at the State level and overseen federally 
by the Office of Child Support Enforcement (OCSE).  One of OCSE's primary roles is to fund, 
evaluate, and provide technical assistance to the States.  The OCSE also sets program standards 
and policy, and provides guidance to States in implementing that policy.  Additionally, it provides 
support for systems, demonstration projects, and operations.  The OCSE has its central office in 
Washington, D.C. and regional offices throughout the country. 
The program has grown since its inception.  In fiscal year 1993, the program's caseload consisted 
of approximately 17 million cases, and almost $9 billion in child support was collected. 
Preliminary data show that by 1996, the caseload had increased to more than 19 million cases, and 
monetary collections were up to $12 billion.  In 1994, the child support program was selected to 
be a pilot project for the Government and Performance Results Act (GPRA), which mandates 
performance monitoring at the Federal level. 
The Personal Responsibility and Work Opportunity Reconciliation Act of 1996 (Public Law 104-
193) had a direct impact on the Child Support Enforcement Program.  Among the many changes 
to the program enacted with welfare reform is a new system developed by to implement 
performance-based incentive funding for States.  With this new system, which is currently 
working its way through the legislative process, State programs will be evaluated on five key 
performance areas: paternity establishment; support order establishment; collection of current 
support; collection of arrearages; and cost effectiveness.  Each State will be paid an incentive 
based on its score on these measures.  Welfare reform also requires States to significantly expand 
the capacity and functions of their automated systems. 
Annual Report to Congress 
In establishing the Child Support Enforcement Program, Congress requires OCSE to submit an 
annual report to them no later than three months after the end of each fiscal year.  The report is 
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1  intended to describe program activities over the prior year. 
The law specifies much of the data to be included in the report.  It must include detailed 
information on program expenditures.  The report must also include data on how much money is 
collected as a result of child support enforcement services, and how collections are distributed 
among families, and Federal, State, and local governments. 
The law mandates that some information be reported separately for each State, such as the 
number of interstate cases filed, the amount of collections made for interstate cases, and the 
number of paternities established.  It further requires that certain information be reported 
separately for TANF, former-TANF and non-TANF cases. Lastly, it specifies that the report 
document any major problems which have delayed or prevented implementation of the program. 
While the legislation mandates the reporting of certain data, it does not define many of these data 
elements.  For example, the law mandates that OCSE report the total number of cases in which 
support was collected, but does not define a case.  State child support programs have not used 
common definitions when reporting data, although OCSE hopes to change this in  FY 1999. 
The Annual Report contains a considerable amount of information in addition to what is required 
by law.  This additional material includes a general introduction to the program, a summary of the 
years achievements, and descriptions of new initiatives and demonstration projects. 
The OCSE compiles the Annual Report based on States reports of their child support activities. 
States report their data to OCSE, who then tabulate the data for presentation in the report.  The 
report goes through a fairly lengthy review process and must be cleared by OCSE, the 
Administration for Children and Families (ACF), and the Office of the Secretary (OS) in the 
Department of Health and Human Services (DHHS) before being released in final. 
OCSE Initiatives 
The OCSE has recently undertaken various initiatives that will affect the Annual Report to 
Congress.  First, a Federal/State workgroup was convened to develop standard program 
definitions.  The group developed common definitions for basic program elements such as 
deciding on what constitutes a case.  The workgroup also developed new reporting forms for 
State data.  These forms will become effective in Fiscal Year 1999 and will be used by OCSE to 
obtain information on the status and accomplishments of each States child support program. 
Included on these forms are data elements for ten program items, such as case inventories and 
paternity establishments. 
Furthermore, in the future OCSE audits will assess the reliability of State data through 
comprehensive examinations of States data collection and reporting systems.  The new audits are 
designed to provide assurance that the data States report are accurate and complete. The quality 
of this data is especially important since they will be the basis of the new incentive funding system. 
The data reliability audits will include an analysis of internal controls, an assessment of program 
logic and data definitions, and data testing.  These audits will be tested in select pilot States at the 
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2  end of this fiscal year. 
METHODOLOGY 
Sample Selection 
We selected a purposive sample of 36 individual users of the Child Support Enforcement Annual 
Report to Congress.  First, we identified 7 main user groups for the report.  These are: 
C  Congressional staff

C  other Federal agency staff (non-OCSE)

C  State Child Support staff

C  Academic staff

C  Advocates

C  State legislators

C  Media representatives

Within each group, we then selected individual users for our sample based on the following 
criteria: their knowledge and experience with the child support program, their knowledge and 
experience with the Annual Report, and recommendations from both OCSE and the Assistant 
Secretary for Planning and Evaluation (ASPE). 
In selecting users for our interviews, we sought out individuals who are very familiar with the 
Annual Report and need it to do their work.  We particularly focused on users who need the 
report for policy purposes.  In a prior survey of State satisfaction with OCSE, we asked all 50 
State child support directors  about the Annual Report; their input helped shape this evaluation. 
In general, they say they use the Annual Report and rely on it to support their State programs. 
Most also recommend making the report more timely.  We chose five States with particular 
experience or concerns about child support data for this user feedback survey. 
Interviews with Users 
We conducted extensive interviews, in person and by telephone, with the 36 individuals selected 
for our sample.  We will refer to these individuals as users in the findings of this report.  We 
spoke with: 
C	 5 Congressional staff, representing both the House of Representatives and the 
Senate, as well as both the Democratic and Republican parties; 
C	 11 staff from Federal agencies, including the Office of the Secretary and 
Administration for Children in the DHHS, the Office of Management and Budget, 
the Congressional Budget Office, the General Accounting Office, and the Library 
of Congress; 
C  5 State child support staff from five States;

C  7 representatives from seven different advocacy groups; 

C  4 university-based researchers; 

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3  C  2 State legislators, and; 

C  2 reporters from two national newspapers. 

Discussions with OCSE 
In addition to our formal interviews with 36 users, we also held discussions with senior staff from 
OCSE to help us understand the context of users responses.  During these discussions, we talked 
about the process involved in putting together the report as well as what they envision for the 
report in the future. 
This inspection was conducted in accordance with the Quality Standards for Inspections issued 
by the Presidents Council on Integrity and Efficiency. 
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4  F I N D I N G S

OVERALL, USERS ARE SATISFIED WITH AND RELY ON THE CHILD SUPPORT 
ENFORCEMENT ANNUAL REPORT TO CONGRESS 
The Majority of Users are Satisfied With the Report 
Overall, a majority of users we spoke to (30 of 36) are satisfied with the Annual Report to 
Congress.  These users are about evenly divided between those that are very satisfied and those 
that are somewhat satisfied.  Of the remaining six users, five are very or somewhat dissatisfied, 
and one offers no opinion.  Within individual user groups, a majority are satisfied overall. 
However, both of the very dissatisfied users are advocates. 
Nearly all users view the report as a valuable and unique source of child support program 
information.  Many comment that it is the main data resource on child support and the first place 
they go when they want to find out about the program.  Despite having somewhat different needs, 
users concur that the Annual Report contains the type of data they need to do their job. 
A majority of users (27) also praise the usefulness of the report.  Many cite valuable and ample 
data as the main reasons why they think the report is useful.  They also like the reports 
readability, and comment that it is well organized, has a consistent format, and presents data in a 
straightforward way. 
Finally, users are also generally happy with the reports current format.  More specifically, the 
majority suggests the report remain the same in terms of overall length, number of graphics, 
amount of text, and data tables.  However, 10 users would like to see more data tables. 
Furthermore, 2 mention recent changes to the report, such as photographs and icons within 
graphs, as not entirely necessary.  Finally, a few believe color coding and section tabs would help 
the reader to navigate through the report. 
Users Need the  Report for a Variety of Purposes 
Users report using the Annual Report to Congress in several different ways.  Almost all use the 
report to answer specific data questions (35) and to compare State programs to each other (31). 
At least half of all users also use the report to conduct research, to obtain general program 
information, or to explain the child support program to others.  Of all potential uses, the least 
common is to promote or advocate on behalf of the program.  Fifteen users need the report for 
this purpose, including all seven advocates.  Their greater need of the report for this purpose is 
the only difference among groups on how they use the Annual Report. 
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5  Users find particular sections of the report more useful than others.  Table A below shows which 
sections of the report they use on a regular basis.  As this table illustrates, users say that, of all the 
different sections, the one with State data tables is the most important to them. 
Table A 
Report Sections Used on A Regular Basis 
Report Section  Regular Users 
# 
State Data Tables  33 
State Box Scores  24 
Graphic Summaries of Program Results  18 
State Child Support Program Addresses  12 
Federal Legislative History  11 
OCSE Organizational Charts  10 
Text on New Program Initiatives  8 
Program Overview  7 
Lists of State and Regional GPRA Projects  3 
Appendix Summarizing Action Transmittals  3 
Users also prefer certain types of data over others.  Most (23) find the information on collections 
the most useful. Fourteen or more also say State-specific data and performance data is useful to 
them.  On the other hand, only nine say data on paternities and expenditures is of greatest 
importance. 
Users make frequent use of the report in their work, 9 use the report at least weekly, and 12 use 
the report monthly.  Advocates appear to be the most frequent users; six of the seven advocates 
say they use the Annual Report at least monthly, and in fact half say they use it weekly.  Over half 
of other Federal agency staff also use the report on a weekly basis.  Media representatives and 
State legislators are the most infrequent users. 
Users Need a Variety of Child Support Data 
Users report needing different types of child support data.  In order to effectively do their jobs, 13 
say they need State-specific data and performance data, ten need financial data (six of which are 
Federal agency staff), and nine need data on program successes and weaknesses.  The data needs 
of academics, media representatives, and State legislators are more limited than those of 
Congressional and other Federal agency staff, whose needs tend to be broader in scope.  Certain 
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6  groups have particular needs for certain types of data. Congressional staff have the greatest need 
for State specific data, other Federal agency staff have the greatest need for performance and 
financial data, and advocates greatest need is for performance data. 
USERS CITE THE LACK OF A CLEARLY DEFINED STORY LINE, TIMELINESS, 
AND DATA INTEGRITY AS THE REPORTS MAIN WEAKNESSES 
The Report Does Not Tell a Clear Story 
A majority of users (28) say the Annual Report to Congress, both data and text, does not convey 
a clear and consistent message on what is happening in the child support enforcement program. 
For example, many users want the report to link program resources with program outcomes, such 
as whether committing resources to license revocation results in the collection of additional child 
support payments. 
Half of the users think the report does not show how the program is performing. Those who think 
the report is unsuccessful in documenting program performance say the report lacks analysis and 
does not give the reader a sense of what is working in the program and what is not.  Says one 
user, the way the current report is structured, the success of the program is underestimated  . . . 
[the report] does not accurately reflect how well the program is doing.  Others say the report 
lacks crucial data which is needed for them to evaluate the programs success.  For example, 
some users note that no data are reported on the number of families or children receiving child 
support services, making it difficult to know if the program is meeting its ultimate goal. 
On the other hand, a similar number of users say the report does an excellent or good job showing 
program performance.  They say the report is data-intensive and provides a good overview of the 
program.  One user makes the point that, considering the difficulty in showing how the program is 
doing given State variation, the report does a good job.  Another believes it is up to the reader, 
using data from the report, to make his or her own judgement on how well the program is 
performing. 
Some staff in OCSE believe the reports original legislative mandate limits what data they can 
collect and report in the Annual Report to Congress.  They say that they are not able to collect 
more relevant and meaningful data because the legislation is outdated and has not been amended 
to reflect the many changes to child support enforcement over the past several years.  They also 
say that in the future they would like to be able to highlight the programs successes and program 
goals and outcomes.  Furthermore, staff in OCSE say they are reluctant to report more ratios, 
which might help to establish a more clearly defined story, because all necessary data may be 
unavailable or unreliable. 
The Report is Not Timely 
Most users (22) also have concerns about the timeliness of the Annual Report.  They say that the 
report takes too long to be published.  As an example of this delay, the 1995 Annual Report to 
Congress was not released until the middle of 1997,  and the 1996 report is yet to be published. 
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7  As a result, users must work with data that are out of date and no longer relevant in their work. 
One Congressional staffer says timeliness is a problem when Congressmen want to know the 
impact of welfare reform on child support enforcement and no current data are available to 
answer their questions.  State child support staff are concerned with timeliness because they 
would like to be able to present more up-to-date comparative data to their State legislators. 
Additionally, a few users mention that it is difficult to publicize the program and explain it to 
others when the numbers are so outdated.  One user, reflecting the views of several others, says 
the report shouldnt lag more than one year. [OCSE] should allow 6 months for States to report 
and correct their data, and 6 months to publish. 
Staff from OCSE are also concerned with timeliness.  They point out that the Annual Report must 
go through a lengthy clearance process before it can be formally released.  They also say that they 
are required to respond to comments from reviewers at each level of review before the report 
moves on.  Furthermore, OCSE staff point out that States are allowed 6 months by law to revise 
their data.  This time period is longer than the laws requirement that the Annual Report be 
published no later than 3 months after the end of each fiscal year.  Finally, OCSE staff state that 
the program has become more visible in recent years, which can influence when the report is 
released. 
The Report Contains Poor Quality Data 
Despite their use of and reliance on the Annual Report, most users (22) have additional concerns 
with the integrity of its data.  More specifically, they believe the report contains data that are not 
consistently accurate, reliable, or valid.  Many also mention that some of the data reported are not 
comparable among States.  As a result, they are forced to make policy decisions with data they 
have limited confidence in, and are not able to compare State programs to the extent they would 
like.  Poor quality data is also a major reason why many users think the current report fails to 
meet all of their needs for child support information.  Several users suggest OCSE provide some 
explanation of problems with data which may not be entirely accurate or reliable, such as on 
interstate cases.  A majority also believe OCSEs reporting forms should be included in the report, 
to show where the data come from. 
Discussions with OCSE reveal that they are sensitive to users concerns about poor quality data. 
Some point out that States do not always report accurate data and are not always responsive to 
suggestions that they correct any questionable numbers.  However, they are optimistic that quality 
will improve in the future.  First, once all States have certified systems in place, the data States 
collect and report will be more comparable and reliable.  Second, States will start to use standard 
definitions for basic program elements beginning in Fiscal Year 1999.  This should eliminate some 
of the differences among States in how data are collected.  For example, States should report 
unduplicated caseloads using a standard definition for case.  Finally, with the implementation of 
incentive funding, States will be motivated to report accurate data in order to obtain greater 
funding for their State. 
Most users react favorably to the recent OCSE initiatives to improve the quality of data in the 
report. Twenty-one are aware of the new standard definitions, and most believe these definitions 
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8  will improve the quality and comparability of data in the report.  Several also mention that 
certified systems should facilitate more standardized data collection. 
Users Judge the Report on Data Accuracy, Usefulness of Data, and Timeliness 
When selecting among multiple criteria that they would use to judge the Annual Report to 
Congress, nearly all users choose accuracy of State data, usefulness of data, and timeliness (35, 34 
and 34 respectively), and rank these as being of greatest importance to them.  As illustrated in 
Table B below, two of the criteria users rate as being most important to them are also those that 
they rate the lowest. 
Table B 
Users Evaluation of Report 
Rank*  Criteria  Average 
Rating** 
1  Accuracy of Underlying State Data  Fair 
2  Usefulness of Data  Good 
3  Timeliness  Poor 
4  Accuracy of OCSE Reporting  Good 
5  Usefulness of Text  Good 
*  Users ranking in order of most important to least important 
** On a 4-point scale from excellent to poor 
USERS IDENTIFY SEVERAL OPPORTUNITIES FOR STRENGTHENING THE 
REPORT TO BETTER MEET THEIR NEEDS 
Report Data in a More Meaningful Way 
A majority of users (24) say they want the report to contain more analysis of the data.  In addition 
to wanting more context, users say they would also like further analysis of multi-year trend data, 
differences across States that affect performance, and the impact of recent program initiatives. 
Some users also suggest that OCSE make the most important data tables available in spreadsheet 
software format (such as Lotus or Quattro Pro), which would enable them to do additional 
analysis of the raw data on their own. 
Similarly, 19 users suggest that the report present data in a more relevant context.  In particular, 
they cite a desire for denominators and ratios to make the data more meaningful and comparable. 
For example, users want the report to give a ratio for the number of children who receive child 
support payments over the total number of children who are eligible for child support.  This 
would be more helpful in showing how successful the program is in getting child support to the 
children who need it.  In fact, OCSE staff indicate more meaningful ratios will be reported once 
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9  incentive funding data collection is fully implemented. 
Many users believe that, without placing the data in a meaningful context and providing additional 
analysis, numbers alone do not tell how well the program is doing.  One says, You need 
denominators to tell the real story.  She suggests the report include statistics on collections 
received per amount due, and paternities established as a percentage of the number in need of 
being established.  Users also want the report to provide an accurate picture of the program over 
time, enabling them to inform constituents, plan strategically, and effectively evaluate existing 
policies. 
In addition to providing data in a more meaningful context, 23 users also think the report should 
contain more explanation of the data than it does now.  The most frequent request for more 
explanation is for further definition of the data elements being reported.  Some users also suggest 
integrating child support data with other program data, such as data from Head Start and TANF. 
Another specific suggestion users have regarding the reports data is to include more of it in the 
report.  The majority of users (27) say important data are missing from the report.  Some of their 
requests for additional data are very specific, such as license suspension data, data on non-
custodial parents income and data related to the aging of debt.  Other suggestions for what other 
data the report should include are broader, such as data on incentive funding measures, outcomes 
attributable to different initiatives, and the impact of welfare reform. 
Make Program Information Available Sooner 
As already noted, the majority of users indicate that data in the report are out-of-date by the time 
it is published.  While they acknowledge the challenges associated with getting a report of this 
nature out quickly, they do believe timeliness needs to be improved and offer specific suggestions 
for getting data out sooner.  First, users who have access to preliminary report data cite this as a 
good step toward getting information out quicker; 11 suggest that OCSE release preliminary data 
on the Internet.  Many users also cite the need to reduce the time it takes to review the report 
prior to publication.  One user points out that incentive funding presents an opportunity to 
motivate States to improve the timeliness of their data submissions, thus allowing OCSE to speed 
up publication of the report. 
Seventeen users suggest that OCSE release a short, focused summary document,  preferably 
within one year of the end of the reporting period and prior to publication of the final Annual 
Report to Congress.  One Congressional staffer says I would like to see a shorter version of the 
report [before the Annual Report] with the most pertinent statistics because I need to have data in 
hand which reflects recent changes to the program for the upcoming legislative session.  Another 
user envisions one report, released on a fast track, which would be refined, crisp, and limited to 
key indicators, and a second report including background information, additional statistics, and 
details that are secondary in nature. 
Re-evaluate the Reports Narrative Section 
Users give mixed reviews of the reports narrative section.  Only a small number of users report 
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10  using this section of the report on a regular basis, one of whom says that having the program 
highlights in both textual and graphic form is helpful.  However, 10 users suggest that the report 
has too much spin and is not objective enough.  One suggests, focus [should be] on giving an 
accurate picture instead of cheerleading.  Another user captures a number of others thoughts on 
the narrative section by saying the text needs to be more of an analysis and summary of whats 
going on with the Child Support Enforcement program and why. 
Consider Wider Distribution and Better Publicity of the Report 
Half of the users suggest more publicity of the Annual Report.  More specifically, they say it 
should be better publicized to Congress, the media, and academia.  For example, some advocates 
say they have to answer questions about the program from Congressional staffers who are not 
aware of the reports existence.  On a related note, half of all users say they did not get the 1995 
report right away; these users are more likely to think the report should be better publicized.  For 
example, one of the State legislators says she had difficulty obtaining the 1995 Annual Report. 
This suggests that, at a minimum, a more thorough distribution of the report would help 
interested users get the report sooner. 
Make Future Reports Flexible to Accommodate Changes to the Program 
In the future, as child support enforcement continues to change, most users (22) think the reports 
main purpose should be to show how well the program is performing.  However, a majority (30) 
do not believe the report needs to be totally redesigned in order to do this.  In fact, several users 
caution that changing the report too much might exclude a particular audience or threaten data 
continuity.  A few users also note that they are finally familiar with the current report and that a 
totally new format would be frustrating. 
Only five users suggest a completely new document for the future.  These users believe that only a 
completely redesigned report can adequately meet the main purpose of showing overall program 
performance.  Specifically, these users think that future reports should include other relevant 
actors from within government, the nonprofit sector, private interests, and even the man on the 
street.  Some hope this will lend greater objectivity to the report, while others believe that 
different perspectives will better inform the report.  One staff person from OCSE adds that the 
inclusion of more States in future designing of the report would not only be helpful but would also 
enhance current Federal/ State partnership goals. 
When asked to suggest other reports of value, the most frequently cited is the Green Book, which 
is published annually by the House Ways and Means Committee and contains background and 
data on human service programs.  Users believe this report provides a detailed and comprehensive 
story, with sufficient context and analysis.  In particular, it is considered the standard resource for 
trend data and legislative changes; according to users, it is well-written, concise, and objective. 
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11  R E C O M M E N D A T I O N S

1.	 Based on user feedback, we believe that in the future the Child Support Enforcement 
Annual Report to Congress should focus primarily on performance. 
Specifically, it should: 
C  highlight program successes, strengths, and weaknesses; 
C  emphasize performance data which demonstrates how well the program is meeting 
its goals, and; 
C	 adequately describe program accomplishments that, when used to compare 
different program strategies, may be valuable to Federal policy makers and State 
programs. 
2.	 We also believe OCSE should review the reports production and distribution processes 
and identify specific actions to improve the reports timeliness, which is a major concern 
of users. 
We believe both of these recommendations complement recent Federal government initiatives. 
Child support enforcement is a rapidly-changing program with a strong need for performance 
measurement data.  Such data are required by law under the Government Performance and 
Results Act (GPRA), which mandates performance monitoring at the Federal level.  Users believe 
the report would best meet this mandate by providing information on program goals and 
outcomes.  Recent Federal strategies suggest performance measurement as a fundamental aspect 
of future government policy, and many users, as well as OCSE, envision the Child Support 
Enforcement Annual Report to Congress paralleling this new emphasis on government 
accountability. 
COMMENTS 
We received comments on the draft report from the Administration for Children and Families. 
The ACF concurs with our recommendations.  Beginning in fiscal year 1999, OCSE is planning to 
change the Annual Report to Congress to focus more on performance, and is also working to 
streamline production and distribution of the report.  The full comments are presented in 
Appendix A. 
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12  A P P E N D I X  A  
In this appendix, we present in full the comments from the Administration for Children and 
Families. 
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A - 1  )))))))))))
A - 2
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A - 3
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A - 4