""'Cl 
DEPARTMENT OF HEALTH &. HUMAN SERVICES	
Office of Inspector General 
,(.",,110	 Washington, D.C. 20201 
JUN 2 4 2005 
TO:	 Edwin L. Walker 
Deputy Assistant Secretary for Policy and Programs 
Administration on Aging 
"1, 
FROM:  Brian P. Ritchie 
Acting Deputy Inspector General 
for Evaluation and Inspections 
SUBJECT:	 Performance Data for the Senior Medicare Patrol Projects: June 2005 
Performance Report (OEI-02-04-00361) 
The Administration on Aging (AoA) requested the Offce of Inspector General (OIG) to collect 
performance data from the Senior Medicare Patrol Projects. These projects receive grants from 
AoA to recruit retired professionals to serve as educators and resources in assisting beneficiaries to 
detect and report fraud, waste, and abuse in the Medicare program. A total of 57 projects operated 
from July through December 2004. At least 1 project is located in each of the 50 States
, the 
District of Columbia, and Puerto Rico. 
In the 6 months from July through December 2004, the 57 projects educated 179 603 beneficiaries 
in 79 727 group training sessions and one-on-one sessions. As a result of educating beneficiaries 
the projects received 6 338 complaints, of which 559 were referred to Medicare contractors for 
followup. A total of 328 complaints resulted in money recouped to the Medicare program or some 
other action taken by the Medicare contractor or investigative agency. In total
, the projects 
documented $27 281 recouped to the Medicare program. The projects also reported $17 109 in 
savings to the Medicaid program and $149 143 in savings to beneficiaries. A total of $9 374 of the 
reported savings to beneficiaries was documented. 
In February 1999, OIG issued a report on the projects' first-year performance data (OEI-02-97
00522). OIG has since released reports on these performance data for each subsequent 6-month 
period. Since the inception of the program 8 years ago, a total of62 projects (5 of which closed 
between June 2002 and December 2003) have educated approximately 2 million beneficiaries in 
535 139 group training sessions and one-on-one sessions. As a result of educating beneficiaries 
the projects received 47 085 complaints, of which 4 365 resulted in some action. Total savings to 
the Medicare program attributable to the projects are $3 972 848. Self-reported savings to 
beneficiaries, Medicaid, and other payers were approximately $100 million. Most of the 
$100 milion in savings is the result of one project' s involvement in adjustments to Medicaid 
claims for individuals entitled to both Medicaid and Medicare. The appendixes contain more 
information on the performance of each grantee.  Page 2  Edwin L. Walker 
We continue to emphasize that the number of beneficiaries who have learned to detect fraud, 
waste, and abuse from the Senior Medicare Patrol Projects, and who subsequently call the OIG 
fraud hotline or other contacts, cannot be tracked.  Therefore, the projects may not be receiving full 
credit for savings attributable to their work.  In addition, substantial savings, which cannot be 
tracked, may be derived from a sentinel effect whereby fraud and errors are reduced in light of 
Medicare beneficiaries scrutiny of their bills. 
The Centers for Medicare & Medicaid Services developed a tracking system that requires all 
contractors to provide semiannual reports of all complaints initiated by the Senior Medicare Patrol 
Projects. We requested that each project director submit all tracking reports and correspondence 
they may have received from the contractors, regardless of whether actual savings occurred.  In the 
6 months from July through December 2004, we received such documentation for 22 of the  
57 projects.  Sixteen of these twenty-two project directors submitted at least one tracking system 
report. We received letters or e-mail correspondence from contractors to the grantees for the other 
six.  Eight of the sixteen project directors submitted tracking system reports that included 
documented savings to the Medicare program.   
We will continue to monitor the projects and provide you with summary reports of performance 
data. If you have any questions, please call me at (202) 619-0480 or you may contact Jodi 
Nudelman, Acting Regional Inspector General for Evaluation and Inspections, New York region, 
at (212) 264-2000. 
Attachments: 
Appendix A - Summary of Performance for All Projects Since 1997 
Appendix B - Summary of Performance for All Projects for 2004 
Appendix C - Projects Results for Each Performance Measure 
Appendix D - Individual Project Results for 2004  Senior Medicare Patrol Projects Performance Measure Results 

List of Appendixes 
Page

Appendix A:  Summary of Performance for All Projects Since 1997.......................................4 

Appendix B:  Summary of Performance for All Projects for 2004...........................................6 

Appendix C:  Projects Results for Each Performance Measure.............................................8 

Appendix D:  Individual Project Results for 2004............................................................26 

3    A P P E N D I X   ~   A  
Summary of Performance for All Projects Since 1997 
The following table provides the overall performance measure results for all 62 projects that have ever operated since 1997.  

Cumulative totals since 1997 are no longer reported for performance measure 9. 

Total savings to Medicaid, beneficiaries, and other entities were not broken out prior to July 2003.  Therefore, this table does not 

contain data for performance measures 15A, 15B, and 15C.

4  A P P E N D I X ~ A  

Summary of Peformance for All Projects Since 1997 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  7,338 
2  Number of new volunteers trained  48,351 
3  Number of media events conducted  117,117 
4  Number of community education events conducted  29,429 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities to educate beneficiaries  18,299 
6  Number of group sessions for beneficiaries led by volunteers  38,757 
7  Number of beneficiaries who attended group sessions led by volunteers  1,496,829 
8  Number of one-on-one sessions held between beneficiaries and volunteers  496,382 
7 + 8  Total number of beneficiaries educated  1,993,211 
9  Estimated number of people reached by media events   NA 
10  Estimated number of people reached by community education events  15,158,169 
11  Number of complaints received attributable to the project  47,085 
12  Number of complaints referred for followup  9,467 
13  Number of complaints that resulted in some action   4,365 
14  Medicare funds recovered attributable to the project  $3,972,848 
15A  Medicaid funds recovered attributable to the project  NA 
15B  Savings to beneficiaries attributable to the project  NA 
15C  Other savings attributable to the project  NA 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings   $100,181,686 
14 + 15  Total savings attributable to the project  $104,154,534 
5    A P P E N D I X   ~   B
 Summary of Performance for All Projects for 2004 
The following table provides data for the 57 projects that operated in 2004.   
6  A P P E N D I X ~ B

Summary of Performance for All Projects for 2004 
January  July through 
through June  December  Total for 2004 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  648  580  1,228 
2  Number of new volunteers trained  3,380  2,725  6,105 
3  Number of media events conducted  16,815  7,931  24,746 
4  Number of community education events conducted  3,733  3,550  7,283 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted activities 
to educate beneficiaries  1,845  985  2,830 
6  Number of group sessions for beneficiaries led by volunteers  4,704  2,999  7,703 
7  Number of beneficiaries who attended group sessions led by 
volunteers  170,170  102,875  273,045 
8  Number of one-on-one sessions held between beneficiaries and 
volunteers  77,826  76,728  154,554 
7 + 8  Total number of beneficiaries educated  247,996  179,603  427,599 
9  Estimated number of people reached by media events   1,479,857,9511  45,466,817  NA 
10  Estimated number of people reached by community education 
events  641,430  491,871  1,133,301 
11  Number of complaints received attributable to the project  2,984  6,338  9,322 
12  Number of complaints referred for followup  522  559  1,081 
13  Number of complaints that resulted in some action   195  328  523 
14  Medicare funds recovered attributable to the project  $42,223  $27,281  $69,504 
15A  Medicaid funds recovered attributable to the project  $200,000  $17,109  $217,109 
15B  Savings to beneficiaries attributable to the project  $206,867  $149,143  $356,010 
15C  Other savings attributable to the project  $29,037  $900  $29,937 
TOTAL 15  Total Medicaid funds, beneficiary savings, and other savings  $435,904  $167,152  $603,056 
14 + 15  Total savings attributable to the project  $478,127  $194,433  $672,560 
1 Prior to July 2004, some grantees calculated performance measure 9, Estimated number of people reached by media events, by adding the estimated number 
of people reached each time an advertisement was aired or printed, causing duplication.  Due to this discrepancy, the numbers are not totaled. 
7    A P P E N D I X   ~   C  
Projects Results for Each Performance Measure 
The following tables provide the results for each performance measure for each of the 57 Senior Medicare Patrol Projects. 
For the July 2004 through December 2004 reporting period, grantees were asked to calculate performance measure 9, Estimated 
number of people reached by media events, as the unduplicated count of people exposed to a particular media event.  Therefore, if 
the media event is an aired or printed advertisement, the estimated number of people reached is counted once, regardless of how often 
the advertisement runs.  Prior to the current reporting period, some grantees counted these events differently.  
8  A P P E N D I X ~ C  

PERFORMANCE MEASURE 1:  Number of Training Sessions Conducted to Train New Volunteers 
Jan. - June  July - Dec.  Total 2004  Jan. - June  July -  Dec.  Total 2004 
Alabama  42  20  62  Nebraska  3  4  7 
Alaska  13  2  15  Nevada  4  3  7 
Arizona  19  74  93  New Hampshire  1  0  1 
Arkansas  4  9  13  New Jersey  1  0  1 
California  6  2  8  New Mexico  14  24  38 
Colorado  1  0  1  New York  56  28  84 
Connecticut  16  4  20  North Carolina  16  2  18 
Delaware  3  1  4  North Dakota  10  1  11 
DC  AARP  0  1  1  Ohio  COAAA  0  1  1 
DC  FH  5  5  10  Ohio  PSI  1  0  1 
Florida  2  1  3  Oklahoma  10  1  11 
Georgia  ARC  2  3  5  Oregon  16  4  20 
Georgia  DHR  4  6  10  Pennsylvania  1  1  2 
Hawaii   8  2  10  Puerto Rico  4  5  9 
Idaho  13  8  21  Rhode Island  0  1  1 
Illinois  12  4  16  South Carolina  4  1  5 
Indiana  7  9  16  South Dakota  0  1  1 
Iowa  6  7  13  Tennessee  3  10  13 
Kansas  2  0  2  Texas  BBBEF  0  0  0 
Kentucky  14  9  23  Texas  NHCOA  42  8  50 
Louisiana  2  3  5  Utah  6  19  25 
Maine  19  5  24  Vermont  2  2  4 
Maryland  18  24  42  Virginia  4  2  6 
Massachusetts  8  7  15  Washington  162  204  366 
Michigan  2  5  7  West Virginia  1  1  2 
Minnesota  4  16  20  WI  CWAG  8  3  11 
Mississippi  33  15  48  WI  GLITC  1  1  2 
Missouri  8  1  9  Wyoming  1  1  2 
Montana  4  9  13 
PERFORMANCE MEASURE 1  January  June  July  December  Total 2004 
TOTAL  648  580  1,228 
9  A P P E N D I X ~ C  

PERFORMANCE MEASURE 2:  Number of New Volunteers Trained 
Jan. - June  July - Dec.  Total 2004  Jan. - June  July - Dec.  Total 2004 
Alabama  218  116  334  Nebraska  11  19  30 
Alaska  2  127  129  Nevada  1  3  4 
Arizona  39  30  69  New Hampshire  36  3  39 
Arkansas  14  54  68  New Jersey  35  0  35 
California  187  70  257  New Mexico  15  14  29 
Colorado  5  0  5  New York  264  692  956 
Connecticut  226  50  276  North Carolina  75  6  81 
Delaware  19  2  21  North Dakota  57  7  64 
DC  AARP  0  5  5  Ohio  COAAA  0  18  18 
DC  FH  4  3  7  Ohio  PSI  7  0  7 
Florida  34  4  38  Oklahoma  237  4  241 
Georgia  ARC  5  5  10  Oregon  71  50  121 
Georgia  DHR  36  30  66  Pennsylvania  5  7  12 
Hawaii   59  12  71  Puerto Rico  6  15  21 
Idaho  19  7  26  Rhode Island  0  2  2 
Illinois  6  16  22  South Carolina  15  2  17 
Indiana  131  63  194  South Dakota  0  2  2 
Iowa  6  32  38  Tennessee  55  39  94 
Kansas  58  0  58  Texas  BBBEF  0  0  0 
Kentucky  45  8  53  Texas  NHCOA  53  83  136 
Louisiana  98  76  174  Utah  288  176  464 
Maine  25  23  48  Vermont  5  19  24 
Maryland  4  407  411  Virginia  27  7  34 
Massachusetts  40  77  117  Washington  268  84  352 
Michigan  13  22  35  West Virginia  25  2  27 
Minnesota  65  44  109  WI  CWAG  89  49  138 
Mississippi  262  27  289  WI  GLITC  6  52  58 
Missouri  90  6  96  Wyoming  11  6  17 
Montana  8  48  56 
PERFORMANCE MEASURE 2  January  June  July  December  Total 2004 
TOTAL  3,380  2,725  6,105 
10  A P P E N D I X ~ C  

PERFORMANCE MEASURE 3:  Number of Media Events Conducted 
Jan. - June  July - Dec.  Total 2004  Jan. - June  July - Dec.  Total 2004 
Alabama  95  76  171  Nebraska  81  24  105 
Alaska  7  2  9  Nevada  12  6  18 
Arizona  24  28  52  New Hampshire  16  18  34 
Arkansas  17  19  36  New Jersey  0  3  3 
California  26  17  43  New Mexico  9  15  24 
Colorado  7  33  40  New York  63  17  80 
Connecticut  30  12  42  North Carolina  14  10  24 
Delaware  171  11  182  North Dakota  14  32  46 
DC  AARP  2  2  4  Ohio  COAAA  165  175  340 
DC  FH  4  5  9  Ohio  PSI  627  556  1,183 
Florida  40  38  78  Oklahoma  9  906  915 
Georgia  ARC  25  18  43  Oregon  20  3  23 
Georgia  DHR  7  24  31  Pennsylvania  8  4  12 
Hawaii   2  9  11  Puerto Rico  491  6  497 
Idaho  29  35  64  Rhode Island  1,281  1,227  2,508 
Illinois  1,219  32  1,251  South Carolina  2  13  15 
Indiana  143  16  159  South Dakota  13  2  15 
Iowa  2,064  2,249  4,313  Tennessee  49  53  102 
Kansas  4  6  10  Texas  BBBEF  3  4  7 
Kentucky  252  61  313  Texas  NHCOA  14  26  40 
Louisiana  4  49  53  Utah  2  9  11 
Maine  65  117  182  Vermont  4  6  10 
Maryland  56  427  483  Virginia  28  39  67 
Massachusetts  58  201  259  Washington  124  83  207 
Michigan  10  1  11  West Virginia  8  28  36 
Minnesota  10  2  12  WI  CWAG  1,160  66  1,226 
Mississippi  1,910  627  2,537  WI  GLITC  3  10  13 
Missouri  9  13  22  Wyoming  4  3  7 
Montana  6,301  457  6,758 
PERFORMANCE MEASURE 3  January  June  July  December  Total 2004 
TOTAL 
16,815  7,931  24,746 
11  A P P E N D I X ~ C  

PERFORMANCE MEASURE 4:  Number of Community Education Events Conducted 
Jan. - June  July - Dec.  Total 2004  Jan. - June  July - Dec.  Total 2004 
Alabama  198  254  452  Nebraska  62  68  130 
Alaska  13  15  28  Nevada  20  17  37 
Arizona  144  97  241  New Hampshire  52  78  130 
Arkansas  30  26  56  New Jersey  10  12  22 
California  52  64  116  New Mexico  56  105  161 
Colorado  31  35  66  New York  115  33  148 
Connecticut  116  78  194  North Carolina  55  27  82 
Delaware  17  8  25  North Dakota  2  14  16 
DC  AARP  8  13  21  Ohio  COAAA  203  50  253 
DC  FH  20  16  36  Ohio  PSI  26  15  41 
Florida  64  16  80  Oklahoma  32  47  79 
Georgia  ARC  41  7  48  Oregon  93  39  132 
Georgia  DHR  55  72  127  Pennsylvania  21  47  68 
Hawaii   9  14  23  Puerto Rico  22  51 
29 
Idaho  85  95  180  Rhode Island  7  6  13 
Illinois  276  49  325  South Carolina  11  24  35 
Indiana  87  75  162  South Dakota  63  15  78 
Iowa  112  132  244  Tennessee  107  121  228 
Kansas  2  2  4  Texas  BBBEF  64  167  231 
Kentucky  75  38  113  Texas  NHCOA  78  26  104 
Louisiana  12  69  81  Utah  37  30  67 
Maine  59  84  143  Vermont  28  22  50 
Maryland  53  329  382  Virginia  153  121  274 
Massachusetts  250  503  753  Washington  45  49  94 
Michigan  50  8  58  West Virginia  8  33  41 
Minnesota  212  65  277  WI  CWAG  10  31  41 
Mississippi  170  76  246  WI  GLITC  22  18  40 
Missouri  8  30  38  Wyoming  16  9  25 
Montana  66  27  93 
PERFORMANCE MEASURE 4  January  June  July  December  Total 2004 
TOTAL  3,733  3,550  7,283 
12  A P P E N D I X ~ C  

PERFORMANCE MEASURE 5:  Number of Volunteers Who, for the First Time, Conducted Activities to Educate 
Beneficiaries 
Jan. - June  July - Dec.  Total 2004  Jan. - June  July  Dec.  Total 2004 
Alabama  46  35  81  Nebraska  34  29  63 
Alaska  2  127  129  Nevada  0  3  3 
Arizona  39  29  68  New Hampshire  5  1  6 
Arkansas  10  25  35  New Jersey  3  0  3 
California  16  22  38  New Mexico  15  14  29 
Colorado  6  3  9  New York  420  256  676 
Connecticut  18  3  21  North Carolina  4  3  7 
Delaware  12  4  16  North Dakota  10  4  14 
DC  AARP  0  0  0  Ohio  COAAA  9  29  38 
DC  FH  2  2  4  Ohio  PSI  7  0  7 
Florida  7  7  14  Oklahoma  11  0  11 
Georgia  ARC  3  5  8  Oregon  50  121 
71 
Georgia  DHR  8  8  16  Pennsylvania  5  3  8 
Hawaii   5  0  5  Puerto Rico  2  1  3 
Idaho  11  3  14  Rhode Island  0  2  2 
Illinois  86  7  93  South Carolina  0  0  0 
Indiana  7  6  13  South Dakota  5  6  11 
Iowa  6  32  38  Tennessee  55  16  71 
Kansas  6  0  6  Texas  BBBEF  0  0  0 
Kentucky  29  6  35  Texas  NHCOA  17  0  17 
Louisiana  2  41  43  Utah  345  56  401 
Maine  13  5  18  Vermont  0  0  0 
Maryland  0  1  1  Virginia  4  2  6 
Massachusetts  17  3  20  Washington  268  84  352 
Michigan  15  0  15  West Virginia  0  5  5 
Minnesota  3  8  11  WI  CWAG  4  8  12 
Mississippi  63  15  78  WI  GLITC  0  0  0 
Missouri  90  6  96  Wyoming  5  2  7 
Montana  24  8  32 
PERFORMANCE MEASURE 5  January  June  July  December  Total 2004 
TOTAL  1,845  985  2,830 
13  A P P E N D I X ~ C  

PERFORMANCE MEASURE 6:  Number of Group Sessions for Beneficiaries Led by Volunteers 
Jan. - June  July - Dec.  Total 2004  Jan. - June  July - Dec.  Total 2004 
Alabama  309  164  473  Nebraska  67  108  175 
Alaska  0  10  10  Nevada  14  11  25 
Arizona  7  24  31  New Hampshire  48  7  55 
Arkansas  44  45  89  New Jersey  64  68  132 
California  207  53  260  New Mexico  38  97  135 
Colorado  92  46  138  New York  145  59  204 
Connecticut  16  10  26  North Carolina  15  15  30 
Delaware  57  64  121  North Dakota  0  4  4 
DC  AARP  29  19  48  Ohio  COAAA  40  38  78 
DC  FH  16  7  23  Ohio  PSI  57  41  98 
Florida  14  33  47  Oklahoma  11  0  11 
Georgia  ARC  109  46  155  Oregon  76  41  117 
Georgia  DHR  15  15  30  Pennsylvania  166  103  269 
Hawaii   45  25  70  Puerto Rico  77  58  135 
Idaho  149  147  296  Rhode Island  27  10  37 
Illinois  214  73  287  South Carolina  94  64  158 
Indiana  88  19  107  South Dakota  6  3  9 
Iowa  325  241  566  Tennessee  120  123  243 
Kansas  6  0  6  Texas  BBBEF  17  7  24 
Kentucky  292  147  439  Texas  NHCOA  40  25  65 
Louisiana  5  75  80  Utah  26  38  64 
Maine  155  137  292  Vermont  0  0  0 
Maryland  205  1  206  Virginia  83  30  113 
Massachusetts  0  205  205  Washington  289  132  421 
Michigan  44  23  67  West Virginia  0  10  10 
Minnesota  34  7  41  WI  CWAG  77  52  129 
Mississippi  445  106  551  WI  GLITC  0  0  0 
Missouri  38  9  47  Wyoming  8  6  14 
Montana  139  98  237 
PERFORMANCE MEASURE 6  January  June  July  December  Total 2004 
TOTAL  4,704  2,999  7,703 
14  A P P E N D I X ~ C  

PERFORMANCE MEASURE 7:  Number of Beneficiaries Who Attended Group Sessions Led by Volunteers 
Jan. - June  July - Dec.  Total 2004  Jan. - June  July - Dec.  Total 2004 
Alabama  13,505  11,032  24,537  Nebraska  1,938  3,350  5,288 
Alaska  0  100  100  Nevada  1,050  210  1,260 
Arizona  4,056  1,140  5,196  New Hampshire  1,174  374  1,548 
Arkansas  1,668  1,029  2,697  New Jersey  4,291  3,945  8,236 
California  7,977  1,590  9,567  New Mexico  1,140  7,682  8,822 
Colorado  2,232  1,637  3,869  New York  3,393  1,885  5,278 
Connecticut  467  482  949  North Carolina  391  665  1,056 
Delaware  1,179  1,179  2,358  North Dakota  0  116  116 
DC  AARP  756  645  1,401  Ohio  COAAA  985  708  1,693 
DC  FH  441  400  841  Ohio  PSI  1,375  958  2,333 
Florida  885  976  1,861  Oklahoma  200  0  200 
Georgia  ARC  2,771  1,323  4,094  Oregon  12,442  816  13,258 
Georgia  DHR  410  415  825  Pennsylvania  11,876  2,967  14,843 
Hawaii   1,683  1,611  3,294  Puerto Rico  2,172  1,794  3,966 
Idaho  1,210  4,478  5,688  Rhode Island  405  212  617 
Illinois  12,562  2,968  15,530  South Carolina  2,464  1,780  4,244 
Indiana  2,178  302  2,480  South Dakota  320  350  670 
Iowa  6,272  7,973  14,245  Tennessee  7,585  8,506  16,091 
Kansas  75  0  75  Texas  BBBEF  721  139  860 
Kentucky  8,828  4,497  13,325  Texas  NHCOA  1,670  1,650  3,320 
Louisiana  47  1,482  1,529  Utah  1,015  705  1,720 
Maine  2,666  2,807  5,473  Vermont  0  0  0 
Maryland  6,922  0  6,922  Virginia  3,921  464  4,385 
Massachusetts  0  0  0  Washington  12,000  6,279  18,279 
Michigan  1,829  1,145  2,974  West Virginia  0  241  241 
Minnesota  61  251  312  WI  CWAG  3,946  1,982  5,928 
Mississippi  7,772  1,945  9,717  WI  GLITC  0  0  0 
Missouri  1,164  191  1,355  Wyoming  176  206  382 
Montana  3,904  3,293  7,197 
PERFORMANCE MEASURE 7  January  June  July  December  Total 2004 
TOTAL  170,170  102,875  273,045 
15  A P P E N D I X ~ C  

PERFORMANCE MEASURE 8:  Number of One-on-One Sessions Held Between Beneficiaries and Volunteers 
Jan. - June  July - Dec.  Total 2004  Jan. - June  July - Dec.  Total 2004 
Alabama  5,828  961  6,789  Nebraska  234  357  591 
Alaska  1  25  26  Nevada  12  65  77 
Arizona  23  30  53  New Hampshire  2,813  1,881  4,694 
Arkansas  3  57  60  New Jersey  150  250  400 
California  18  68  86  New Mexico  14,974  17,957  32,931 
Colorado  56  39  95  New York  5,593  5,441  11,034 
Connecticut  13  16  29  North Carolina  17  8  25 
Delaware  96  16  112  North Dakota  20  10  30 
DC  AARP  0  0  0  Ohio  COAAA  236  628  864 
DC  FH  707  40  747  Ohio  PSI  19  22  41 
Florida  49  2  51  Oklahoma  10  0  10 
Georgia  ARC  226  266  492  Oregon  285  2,261  2,546 
Georgia  DHR  3  84  87  Pennsylvania  471  137  608 
Hawaii   2  0  2  Puerto Rico  360  324  684 
Idaho  647  418  1,065  Rhode Island  0  0  0 
Illinois  100  6  106  South Carolina  7  100  107 
Indiana  123  240  363  South Dakota  162  124  286 
Iowa  31  52  83  Tennessee  169  1,043  1,212 
Kansas  24  15  39  Texas  BBBEF  28  5  33 
Kentucky  1,853  1,325  3,178  Texas  NHCOA  364  116  480 
Louisiana  89  399  488  Utah  455  417  872 
Maine  346  436  782  Vermont  0  0  0 
Maryland  1,648  1,318  2,966  Virginia  0  0  0 
Massachusetts  6,320  13,487  19,807  Washington  29,636  23,179  52,815 
Michigan  11  13  24  West Virginia  0  3  3 
Minnesota  7  11  18  WI  CWAG  13  39  52 
Mississippi  1,882  307  2,189  WI  GLITC  0  0  0 
Missouri  81  110  191  Wyoming  842  921  1,763 
Montana  769  1,699  2,468 
PERFORMANCE MEASURE 8  January  June  July  December  Total 2004 
TOTAL  77,826  76,728  154,554 
16  A P P E N D I X ~ C  

PERFORMANCE MEASURE 9:  Estimated Number of People Reached by Media Events 
Jan. - June  July - Dec.  Total 2004  Jan. - June  July - Dec.  Total 2004 
Alabama  402,426  1,053,768  NA  Nebraska  2,849,444  624,811  NA 
Alaska  500,000  500,000  NA  Nevada  135,000  6,000  NA 
Arizona  47,768  10,333  NA  New Hampshire  300,000  300,000  NA 
Arkansas  737,428  257,200  NA  New Jersey  0  750,000  NA 
California  6,011,000  4,413,000  NA  New Mexico  325,000  494,000  NA 
Colorado  149,200  489,000  NA  New York  452,700  252,000  NA 
Connecticut  619,372  593,000  NA  North Carolina  231,218  44,300  NA 
Delaware  11,000,000  600,000  NA  North Dakota  100,000  27,450  NA 
DC  AARP  18,000,000  690,000  NA  Ohio  COAAA  1,205,879  650,000  NA 
DC  FH  1,248,535  17,000  NA  Ohio  PSI  3,133,121  3,123,413  NA 
Florida  3,066,896  1,773,533  NA  Oklahoma  307,005  271,000  NA 
Georgia  ARC  279,850  109,500  NA  Oregon  3,209,414  23,000  NA 
Georgia  DHR  391,725  582,186  NA  Pennsylvania  1,106,210  200,000  NA 
Hawaii   500,000  420,000  NA  Puerto Rico  1,055,300  425,000  NA 
Idaho  395,970  308,502  NA  Rhode Island  6,300,000  7,000,000  NA 
Illinois  763,736  2,221,000  NA  South Carolina  51,091  16,729  NA 
Indiana  1,428,266  88,769  NA  South Dakota  1,151  14,184  NA 
Iowa  1,383,664,631  1,896,846  NA  Tennessee  3,640,893  727,526  NA 
Kansas  8,000  27,500  NA  Texas  BBBEF  200,000  27,038  NA 
Kentucky  4,734,027  879,961  NA  Texas  NHCOA  653,000  2,300,000  NA 
Louisiana  100,000  31,200  NA  Utah  300  3,227  NA 
Maine  1,205,839  1,467,356  NA  Vermont  193,000  134,204  NA 
Maryland  446,952  104,100  NA  Virginia  1,274,413  1,475,200  NA 
Massachusetts  300,000  3,794,987  NA  Washington  5,488,404  920,721  NA 
Michigan  1,070,771  10,000  NA  West Virginia  1,317,579  1,769,380  NA 
Minnesota  979,687  5,500  NA  WI  CWAG  6,028,020  58,837  NA 
Mississippi  953,075  391,065  NA  WI  GLITC  519  7,404  NA 
Missouri  271,500  300,000  NA  Wyoming  105,015  55,330  NA 
Montana  917,621  730,757  NA 
PERFORMANCE MEASURE 9  January  June  July  December  Total 2004 
TOTAL  1,479,857,951  45,466,817  NA 
17  A P P E N D I X ~ C  

PERFORMANCE MEASURE 10:  Estimated Number of People Reached by Community Education Events 
Jan. - June  July - Dec.  Total 2004  Jan. - June  July - Dec.  Total 2004 
Alabama  72,503  72,941  145,444  Nebraska  23,466  9,366  32,832 
Alaska  130  200  330  Nevada  10,455  4,070  14,525 
Arizona  9,671  9,319  18,990  New Hampshire  10,800  10,200  21,000 
Arkansas  2,425  2,771  5,196  New Jersey  5,750  8,850  14,600 
California  23,768  5,894  29,662  New Mexico  18,715  47,021  65,736 
Colorado  836  1,439  2,275  New York  15,501  7,115  22,616 
Connecticut  13,287  4,187  17,474  North Carolina  12,496  2,690  15,186 
Delaware  1,829  2,827  4,656  North Dakota  141  2,585  2,726 
DC  AARP  6,150  9,860  16,010  Ohio  COAAA  64,259  10,000  74,259 
DC  FH  85,000  650  85,650  Ohio  PSI  703  3,336  4,039 
Florida  5,435  1,146  6,581  Oklahoma  9,317  4,697  14,014 
Georgia  ARC  3,430  596  4,026  Oregon  994  4,615  5,609 
Georgia  DHR  4,773  6,494  11,267  Pennsylvania  1,226  11,443  12,669 
Hawaii   4,200  10,500  14,700  Puerto Rico  1,167  2,151  3,318 
Idaho  9,649  5,031  14,680  Rhode Island  15,000  11,000  26,000 
Illinois  19,462  11,303  30,765  South Carolina  3,950  4,207  8,157 
Indiana  9,470  30,650  40,120  South Dakota  1,859  380  2,239 
Iowa  3,767  9,732  13,499  Tennessee  17,644  45,567  63,211 
Kansas  1,000  80  1,080  Texas  BBBEF  2,885  2,935  5,820 
Kentucky  5,291  3,354  8,645  Texas  NHCOA  2,745  7,370  10,115 
Louisiana  244  2,950  3,194  Utah  1,496  7,030  8,526 
Maine  5,397  13,541  18,938  Vermont  415  772  1,187 
Maryland  8,804  5,766  14,570  Virginia  38,862  4,294  43,156 
Massachusetts  20,000  25,437  45,437  Washington  13,415  10,088  23,503 
Michigan  475  423  898  West Virginia  3,360  5,368  8,728 
Minnesota  11,965  2,072  14,037  WI  CWAG  1,125  11,866  12,991 
Mississippi  25,724  4,917  30,641  WI  GLITC  585  1,705  2,290 
Missouri  1,000  2,400  3,400  Wyoming  511  310  821 
Montana  6,903  4,360  11,263 
PERFORMANCE MEASURE 10  January  June  July  December  Total 2004 
TOTAL  641,430  491,871  1,133,301 
18  A P P E N D I X ~ C  

PERFORMANCE MEASURE 11:  Number of Complaints Received Attributable to the Project 
Jan. - June  July - Dec.  Total 2004  Jan. - June  July - Dec.  Total 2004 
Alabama  365  612  977  Nebraska  11  12  23 
Alaska  1  3  4  Nevada  55  11  66 
Arizona  78  41  119  New Hampshire  25  5  30 
Arkansas  39  50  89  New Jersey  19  44  63 
California  21  68  89  New Mexico  42  2,912  2,954 
Colorado  8  5  13  New York  218  200  418 
Connecticut  43  18  61  North Carolina  72  21  93 
Delaware  7  16  23  North Dakota  0  0  0 
DC  AARP  27  48  75  Ohio  COAAA  7  3  10 
DC  FH  25  5  30  Ohio  PSI  4  3  7 
Florida  75  11  86  Oklahoma  5  13  18 
Georgia  ARC  11  16  27  Oregon  0  4  4 
Georgia  DHR  7  18  25  Pennsylvania  338  148  486 
Hawaii   25  0  25  Puerto Rico  35  65  100 
Idaho  649  626  1,275  Rhode Island  7  5  12 
Illinois  19  3  22  South Carolina  1  2  3 
Indiana  4  10  14  South Dakota  0  5  5 
Iowa  44  52  96  Tennessee  32  14  46 
Kansas  2  1  3  Texas  BBBEF  35  20  55 
Kentucky  154  22  176  Texas  NHCOA  86  58  144 
Louisiana  5  9  14  Utah  40  14  54 
Maine  15  1  16  Vermont  1  3  4 
Maryland  21  407  428  Virginia  26  23  49 
Massachusetts  5  522  527  Washington  5  10  15 
Michigan  11  0  11  West Virginia  0  5  5 
Minnesota  14  31  45  WI  CWAG  30  22  52 
Mississippi  85  59  144  WI  GLITC  0  0  0 
Missouri  5  8  13  Wyoming  15  4  19 
Montana  110  50  160 
PERFORMANCE MEASURE 11  January  June  July  December  Total 2004 
TOTAL  2,984  6,338  9,322 
19  A P P E N D I X ~ C  

PERFORMANCE MEASURE 12:  Number of Complaints Referred for Followup 
Jan. - June  July - Dec.  Total 2004  Jan. - June  July - Dec.  Total 2004 
Alabama  83  100  183  Nebraska  4  7  11 
Alaska  1  0  1  Nevada  11  1  12 
Arizona  7  2  9  New Hampshire  0  0  0 
Arkansas  9  22  31  New Jersey  0  2  2 
California  18  38  56  New Mexico  30  54  84 
Colorado  2  1  3  New York  36  64  100 
Connecticut  23  3  26  North Carolina  10  3  13 
Delaware  1  4  5  North Dakota  0  0  0 
DC  AARP  0  1  1  Ohio  COAAA  7  2  9 
DC  FH  0  0  0  Ohio  PSI  0  0  0 
Florida  3  1  4  Oklahoma  5  4  9 
Georgia  ARC  9  5  14  Oregon  0  0  0 
Georgia  DHR  4  12  16  Pennsylvania  6  3  9 
Hawaii   0  0  0  Puerto Rico  27  44  71 
Idaho  2  1  3  Rhode Island  5  4  9 
Illinois  17  1  18  South Carolina  1  2  3 
Indiana  0  2  2  South Dakota  0  0  0 
Iowa  20  19  39  Tennessee  24  8  32 
Kansas  2  1  3  Texas  BBBEF  28  8  36 
Kentucky  6  3  9  Texas  NHCOA  26  6  32 
Louisiana  2  0  2  Utah  16  16  32 
Maine  7  0  7  Vermont  1  2  3 
Maryland  0  2  2  Virginia  22  14  36 
Massachusetts  0  0  0  Washington  3  3  6 
Michigan  2  0  2  West Virginia  0  2  2 
Minnesota  11  23  34  WI  CWAG  11  2  13 
Mississippi  0  14  14  WI  GLITC  0  0  0 
Missouri  5  3  8  Wyoming  1  0  1 
Montana  14  50  64 
PERFORMANCE MEASURE 12  January  June  July  December  Total 2004 
TOTAL  522  559  1,081 
20  A P P E N D I X ~ C  

PERFORMANCE MEASURE 13:  Number of Complaints that Resulted in Some Action 
Jan. - June  July - Dec.  Total 2004  Jan. - June  July - Dec.  Total 2004 
Alabama  15  20  35  Nebraska  4  6  10 
Alaska  0  0  0  Nevada  0  1  1 
Arizona  0  0  0  New Hampshire  0  0  0 
Arkansas  0  3  3  New Jersey  0  0  0 
California  2  3  5  New Mexico  39  45  84 
Colorado  0  0  0  New York  34  200  234 
Connecticut  0  0  0  North Carolina  2  0  2 
Delaware  0  0  0  North Dakota  0  0  0 
DC  AARP  0  1  1  Ohio  COAAA  0  1  1 
DC  FH  0  0  0  Ohio  PSI  0  0  0 
Florida  0  0  0  Oklahoma  0  0  0 
Georgia  ARC  0  1  1  Oregon  0  4  4 
Georgia  DHR  3  6  9  Pennsylvania  3  0  3 
Hawaii   0  0  0  Puerto Rico  3  9  12 
Idaho  0  1  1  Rhode Island  0  0  0 
Illinois  3  0  3  South Carolina  1  0  1 
Indiana  0  0  0  South Dakota  0  0  0 
Iowa  4  3  7  Tennessee  7  3  10 
Kansas  0  0  0  Texas  BBBEF  13  3  16 
Kentucky  3  0  3  Texas  NHCOA  34  1  35 
Louisiana  1  0  1  Utah  4  4  8 
Maine  4  1  5  Vermont  1  0  1 
Maryland  0  1  1  Virginia  0  2  2 
Massachusetts  0  0  Washington  0  0  0 
0 
Michigan  1  0  1  West Virginia  0  0  0 
Minnesota  9  1  10  WI  CWAG  4  1  5 
Mississippi  0  0  0  WI  GLITC  0  0  0 
Missouri  0  2  2  Wyoming  1  0  1 
Montana  0  5  5 
PERFORMANCE MEASURE 13  January  June  July  December  Total 2004 
TOTAL  195  328  523 
21  A P P E N D I X ~ C  

PERFORMANCE MEASURE 14:  Medicare Funds Recovered Attributable to the Project 
Jan. - June  July - Dec.  Total 2004  Jan. - June  July - Dec.  Total 2004 
Alabama  $0  $0  $0  Nebraska  $0  $534  $534 
Alaska  $0  $0  $0  Nevada  $0  $0  $0 
Arizona  $0  $0  $0  New Hampshire  $0  $0  $0 
Arkansas  $0  $0  $0  New Jersey  $0  $0  $0 
California  $0  $0  $0  New Mexico  $0  $0  $0 
Colorado  $0  $0  $0  New York  $22,005  $22,686  $44,691 
Connecticut  $0  $0  $0  North Carolina  $0  $0  $0 
Delaware  $0  $0  $0  North Dakota  $0  $0  $0 
DC  AARP  $0  $0  $0  Ohio  COAAA  $0  $0  $0 
DC  FH  $0  $0  $0  Ohio  PSI  $0  $0  $0 
Florida  $0  $0  $0  Oklahoma  $0  $0  $0 
Georgia  ARC  $0  $45  $45  Oregon  $0  $0  $0 
Georgia  DHR  $0  $0  $0  Pennsylvania  $0  $0  $0 
Hawaii   $0  $0  $0  Puerto Rico  $1,139  $1,410  $2,549 
Idaho  $0  $0  $0  Rhode Island  $0  $0  $0 
Illinois  $0  $0  $0  South Carolina  $0  $0  $0 
Indiana  $0  $0  $0  South Dakota  $0  $0  $0 
Iowa  $0  $0  $0  Tennessee  $114  $0  $114 
Kansas  $0  $0  $0  Texas  BBBEF  $18,926  $962  $19,888 
Kentucky  $0  $0  $0  Texas  NHCOA  $0  $65  $65 
Louisiana  $0  $0  $0  Utah  $0  $0  $0 
Maine  $0  $0  $0  Vermont  $0  $0  $0 
Maryland  $0  $0  $0  Virginia  $0  $1,520  $1,520 
Massachusetts  $0  $0  $0  Washington  $0  $0  $0 
Michigan  $0  $0  $0  West Virginia  $0  $0  $0 
Minnesota  $0  $0  $0  WI  CWAG  $39  $0  $39 
Mississippi  $0  $0  $0  WI  GLITC  $0  $0  $0 
Missouri  $0  $58  $58  Wyoming  $0  $0  $0 
Montana  $0  $0  $0 
PERFORMANCE MEASURE 14  January  June  July  December  Total 2004 
TOTAL  $42,223  $27,281  $69,504 
22  A P P E N D I X ~ C  

PERFORMANCE MEASURE 15A:  Medicaid Funds Recovered Attributable to the Project 
Jan. - June  July - Dec.  Total 2004  Jan. - June  July - Dec.  Total 2004 
Alabama  $0  $0  $0  Nebraska  $0  $0  $0 
Alaska  $0  $0  $0  Nevada  $0  $0  $0 
Arizona  $0  $0  $0  New Hampshire  $0  $0  $0 
Arkansas  $0  $0  $0  New Jersey  $0  $0  $0 
California  $0  $0  $0  New Mexico  $200,000  $0  $200,000 
Colorado  $0  $0  $0  New York  $0  $0  $0 
Connecticut  $0  $0  $0  North Carolina  $0  $0  $0 
Delaware  $0  $0  $0  North Dakota  $0  $0  $0 
DC  AARP  $0  $0  $0  Ohio  COAAA  $0  $0  $0 
DC  FH  $0  $0  $0  Ohio  PSI  $0  $0  $0 
Florida  $0  $0  $0  Oklahoma  $0  $0  $0 
Georgia  ARC  $0  $0  $0  Oregon  $0  $0  $0 
Georgia  DHR  $0  $0  $0  Pennsylvania  $0  $0  $0 
Hawaii   $0  $0  $0  Puerto Rico  $0  $0  $0 
Idaho  $0  $0  $0  Rhode Island  $0  $0  $0 
Illinois  $0  $0  $0  South Carolina  $0  $0  $0 
Indiana  $0  $0  $0  South Dakota  $0  $0  $0 
Iowa  $0  $17,109  $17,109  Tennessee  $0  $0  $0 
Kansas  $0  $0  $0  Texas  BBBEF  $0  $0  $0 
Kentucky  $0  $0  $0  Texas  NHCOA  $0  $0  $0 
Louisiana  $0  $0  $0  Utah  $0  $0  $0 
Maine  $0  $0  $0  Vermont  $0  $0  $0 
Maryland  $0  $0  $0  Virginia  $0  $0  $0 
Massachusetts  $0  $0  $0  Washington  $0  $0  $0 
Michigan  $0  $0  $0  West Virginia  $0  $0  $0 
Minnesota  $0  $0  $0  WI  CWAG  $0  $0  $0 
Mississippi  $0  $0  $0  WI  GLITC  $0  $0  $0 
Missouri  $0  $0  $0  Wyoming  $0  $0  $0 
Montana  $0  $0  $0 
PERFORMANCE MEASURE  15A  January  June  July  December  Total 2004 
TOTAL  $200,000  $17,109  $217,109 
23  AA PP PP EE NN DD II XX ~~ CC
  
PERFORMANCE MEASURE 15B:  Savings to Beneficiaries Attributable to the Project 
Jan. -June  July -Dec.  Total 2004  Jan. -June  July -Dec.  Total 2004 
Alabama  $10,465  $0  $10,465  Nebraska  $0  $134  $134 
Alaska  $0  $0  $0  Nevada  $0  $200  $200 
Arizona  $0  $0  $0  New Hampshire  $0  $0  $0 
Arkansas  $782  $952  $1,734  New Jersey  $0  $0  $0 
California  $0  $5,355  $5,355  New Mexico  $85,414  $0  $85,414 
Colorado  $0  $0  $0  New York  $0  $0  $0 
Connecticut  $0  $0  $0  North Carolina  $150  $0  $150 
Delaware  $0  $0  $0  North Dakota  $0  $0  $0 
DC  AARP  $0  $0  $0  Ohio  COAAA  $0  $0  $0 
DC  FH  $0  $0  $0  Ohio  PSI  $0  $0  $0 
Florida  $0  $0  $0  Oklahoma  $0  $0  $0 
Georgia  ARC  $0  $0  $0  Oregon  $808  $0  $808 
Georgia  DHR  $0  $0  $0  Pennsylvania  $0  $8,422  $8,422 
Hawaii  $0  $0  $0  Puerto Rico  $0  $0  $0 
Idaho  $71,491  $31,257  $102,748  Rhode Island  $0  $0  $0 
Illinois  $0  $0  $0  South Carolina  $0  $0  $0 
Indiana  $0  $0  $0  South Dakota  $0  $0  $0 
Iowa  $0  $0  $0  Tennessee  $0  $265  $265 
Kansas  $0  $0  $0  Texas  BBBEF  $0  $0  $0 
Kentucky  $0  $0  $0  Texas  NHCOA  $0  $0  $0 
Louisiana  $0  $0  $0  Utah  $1,151  $0  $1,151 
Maine  $3,128  $0  $3,128  Vermont  $0  $0  $0 
Maryland  $840  $0  $840  Virginia  $0  $0  $0 
Massachusetts  $0  $0  $0  Washington  $0  $0  $0 
Michigan  $299  $0  $299  West Virginia  $0  $0  $0 
Minnesota  $31,452  $102,140  $133,592  WI  CWAG  $0  $0  $0 
Mississippi  $0  $0  $0  WI  GLITC  $0  $0  $0 
Missouri  $887  $0  $887  Wyoming  $0  $0  $0 
Montana  $0  $420  $420 
PERFORMANCE MEASURE 15B  January  June  July  December  Total 2004 
TOTAL  $206,867  $149,143  $356,010 
24  A P P E N D I X ~ C  

PERFORMANCE MEASURE 15C:  Other Savings Attributable to the Project 
Jan. - June  July - Dec.  Total 2004  Jan. - June  July - Dec.  Total 2004 
Alabama  $0  $0  $0  Nebraska  $0  $0  $0 
Alaska  $0  $0  $0  Nevada  $0  $900  $900 
Arizona  $0  $0  $0  New Hampshire  $0  $0  $0 
Arkansas  $0  $0  $0  New Jersey  $0  $0  $0 
California  $0  $0  $0  New Mexico  $0  $0  $0 
Colorado  $0  $0  $0  New York  $0  $0  $0 
Connecticut  $0  $0  $0  North Carolina  $0  $0  $0 
Delaware  $0  $0  $0  North Dakota  $0  $0  $0 
DC  AARP  $0  $0  $0  Ohio  COAAA  $0  $0  $0 
DC  FH  $0  $0  $0  Ohio  PSI  $0  $0  $0 
Florida  $0  $0  $0  Oklahoma  $0  $0  $0 
Georgia  ARC  $0  $0  $0  Oregon  $0  $0  $0 
Georgia  DHR  $0  $0  $0  Pennsylvania  $0  $0  $0 
Hawaii   $0  $0  $0  Puerto Rico  $0  $0  $0 
Idaho  $0  $0  $0  Rhode Island  $0  $0  $0 
Illinois  $0  $0  $0  South Carolina  $0  $0  $0 
Indiana  $0  $0  $0  South Dakota  $0  $0  $0 
Iowa  $0  $0  $0  Tennessee  $0  $0  $0 
Kansas  $0  $0  $0  Texas  BBBEF  $0  $0  $0 
Kentucky  $0  $0  $0  Texas  NHCOA  $0  $0  $0 
Louisiana  $0  $0  $0  Utah  $1,395  $0  $1,395 
Maine  $0  $0  $0  Vermont  $0  $0  $0 
Maryland  $0  $0  $0  Virginia  $0  $0  $0 
Massachusetts  $0  $0  $0  Washington  $0  $0  $0 
Michigan  $0  $0  $0  West Virginia  $0  $0  $0 
Minnesota  $27,642   $0  $27,642  WI  CWAG  $0  $0  $0 
Mississippi  $0  $0  $0  WI  GLITC  $0  $0  $0 
Missouri  $0  $0  $0  Wyoming  $0  $0  $0 
Montana  $0  $0  $0 
PERFORMANCE MEASURE  15C  January  June  July  December  Total 2004 
TOTAL  $29,037  $900  $29,937 
25    A P P E N D I X   ~   D  

Individual Project Results for 2004 
The following tables provide the results for each performance measure for each of the 57 Senior Medicare Patrol Projects operating in 
2004.  Each table provides the performance measure results for the two 6-month reporting periods.  
For the July through December 2004 reporting period, grantees were asked to calculate performance measure 9, Estimated number of 
people reached by media events, as the unduplicated count of people exposed to a particular media event.  Therefore, if the media 
event is an aired or printed advertisement, the estimated number of people reached is counted once, regardless of how often the 
advertisement runs.  Prior to the current reporting period, some grantees counted these events differently.  
26  A P P E N D I X ~ D

Alabama - Alabama Commission on Aging, Montgomery  In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers 
62  42  20  -22 
2  Number of new volunteers trained  334  218  116  -102 
3  Number of media events conducted  171  95  76  -19 
4  Number of community education events conducted  452  198  254  56 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries 
81  46  35  -11 
6  Number of group sessions for beneficiaries led by volunteers  473  309  164  -145 
7  Number of beneficiaries who attended group sessions led by 
volunteers 
24,537  13,505  11,032  -2,473 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  6,789  5,828  961  -4,867 
7 + 8  Total number of beneficiaries educated  31,326  19,333  11,993  -7,340 
9  Estimated number of people reached by media events   NA  402,426  1,053,768  NA 
10  Estimated number of people reached by community education 
events 
145,444  72,503  72,941  438 
11  Number of complaints received attributable to the project  977  365  612  247 
12  Number of complaints referred for followup  183  83  100  17 
13  Number of complaints that resulted in some action   35  15  20  5 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project 
$10,465  $10,465  $0  -$10,465 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $10,465  $10,465  $0  -$10,465 
14 + 15  Total savings attributable to the project  $10,465  $10,465  $0  -$10,465 
27  A P P E N D I X ~ D

Alaska - Alaska State Division of Senior Services, Anchorage  In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  15  13  2  -11 
2  Number of new volunteers trained  129  2  127  125 
3  Number of media events conducted  9  7  2  -5 
4  Number of community education events conducted  28  13  15  2 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  129  2  127  125 
6  Number of group sessions for beneficiaries led by volunteers  10  0  10  10 
7  Number of beneficiaries who attended group sessions led by 
volunteers  100  0  100  100 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  26  1  25  24 
7 + 8  Total number of beneficiaries educated  126  1  125  124 
9  Estimated number of people reached by media events   NA  500,000  500,000  NA 
10  Estimated number of people reached by community education 
events  330  130  200  70 
11  Number of complaints received attributable to the project  4  1  3  2 
12  Number of complaints referred for followup  1  1  0  -1 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
28  A P P E N D I X ~ D

Arizona - Arizona Department of Economic Security, Phoenix  In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  93  19  74  55 
2  Number of new volunteers trained  69  39  30  -9 
3  Number of media events conducted  52  24  28  4 
4  Number of community education events conducted  241  144  97  -47 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  68  39  29  -10 
6  Number of group sessions for beneficiaries led by volunteers  31  7  24  17 
7  Number of beneficiaries who attended group sessions led by 
volunteers  5,196  4,056  1,140  -2,916 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  53  23  30  7 
7 + 8  Total number of beneficiaries educated  5,249  4,079  1,170  -2,909 
9  Estimated number of people reached by media events   NA  47,768  10,333  NA 
10  Estimated number of people reached by community education 
events  18,990  9,671  9,319  -352 
11  Number of complaints received attributable to the project  119  78  41  -37 
12  Number of complaints referred for followup  9  7  2  -5 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
29  A P P E N D I X ~ D

Arkansas - Arkansas Division of Aging and Adult Services, Little Rock  In operation since:
 July 2002 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  13  4  9  5 
2  Number of new volunteers trained  68  14  54  40 
3  Number of media events conducted  36  17  19  2 
4  Number of community education events conducted  56  30  26  -4 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  35  10  25  15 
6  Number of group sessions for beneficiaries led by volunteers  89  44  45  1 
7  Number of beneficiaries who attended group sessions led by 
volunteers  2,697  1,668  1,029  -639 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  60  3  57  54 
7 + 8  Total number of beneficiaries educated  2,757  1,671  1,086  -585 
9  Estimated number of people reached by media events   NA  737,428  257,200  NA 
10  Estimated number of people reached by community education 
events  5,196  2,425  2,771  346 
11  Number of complaints received attributable to the project  89  39  50  11 
12  Number of complaints referred for followup  31  9  22  13 
13  Number of complaints that resulted in some action   3  0  3  3 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $1,734  $782  $952  $170 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $1,734  $782  $952  $170 
14 + 15  Total savings attributable to the project  $1,734  $782  $952  $170 
30  A P P E N D I X ~ D

California - California Health Insurance Counseling Advocacy Programs 
In operation since: July 1997 
Association, Sacramento 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  8  6  2  -4 
2  Number of new volunteers trained  257  187  70  -117 
3  Number of media events conducted  43  26  17  -9 
4  Number of community education events conducted  116  52  64  12 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  38  16  22  6 
6  Number of group sessions for beneficiaries led by volunteers  260  207  53  -154 
7  Number of beneficiaries who attended group sessions led by 
volunteers  9,567  7,977  1,590  -6,387 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  86  18  68  50 
7 + 8  Total number of beneficiaries educated  9,653  7,995  1,658  -6,337 
9  Estimated number of people reached by media events   NA  6,011,000  4,413,000  NA 
10  Estimated number of people reached by community education 
events  29,662  23,768  5,894  -17,874 
11  Number of complaints received attributable to the project  89  21  68  47 
12  Number of complaints referred for followup  56  18  38  20 
13  Number of complaints that resulted in some action   5  2  3  1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $5,355  $0  $5,355  $5,355 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $5,355  $0  $5,355  $5,355 
14 + 15  Total savings attributable to the project  $5,355  $0  $5,355  $5,355 
31  A P P E N D I X ~ D

Colorado - Colorado Division of Insurance, Denver  In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  1  1  0  -1 
2  Number of new volunteers trained  5  5  0  -5 
3  Number of media events conducted  40  7  33  26 
4  Number of community education events conducted  66  31  35  4 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  9  6  3  -3 
6  Number of group sessions for beneficiaries led by volunteers  138  92  46  -46 
7  Number of beneficiaries who attended group sessions led by 
volunteers  3,869  2,232  1,637  -595 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  95  56  39  -17 
7 + 8  Total number of beneficiaries educated  3,964  2,288  1,676  -612 
9  Estimated number of people reached by media events   NA  149,200  489,000  NA 
10  Estimated number of people reached by community education 
events  2,275  836  1,439  603 
11  Number of complaints received attributable to the project  13  8  5  -3 
12  Number of complaints referred for followup  3  2  1  -1 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
32  A P P E N D I X ~ D

Connecticut - Connecticut Department of Social Services, Hartford  In operation since: July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  20  16  4  -12 
2  Number of new volunteers trained  276  226  50  -176 
3  Number of media events conducted  42  30  12  -18 
4  Number of community education events conducted  194  116  78  -38 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  21  18  3  -15 
6  Number of group sessions for beneficiaries led by volunteers  26  16  10  -6 
7  Number of beneficiaries who attended group sessions led by 
volunteers  949  467  482  15 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  29  13  16  3 
7 + 8  Total number of beneficiaries educated  978  480  498  18 
9  Estimated number of people reached by media events   NA  619,372  593,000  NA 
10  Estimated number of people reached by community education 
events  17,474  13,287  4,187  -9,100 
11  Number of complaints received attributable to the project  61  43  18  -25 
12  Number of complaints referred for followup  26  23  3  -20 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
33
 A P P E N D I X ~ D

Delaware - Delaware Department of Health and Social Services, New Castle  In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  4  3  1  -2 
2  Number of new volunteers trained  21  19  2  -17 
3  Number of media events conducted  182  171  11  -160 
4  Number of community education events conducted  25  17  8  -9 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  16  12  4  -8 
6  Number of group sessions for beneficiaries led by volunteers  121  57  64  7 
7  Number of beneficiaries who attended group sessions led by 
volunteers  2,358  1,179  1,179  0 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  112  96  16  -80 
7 + 8  Total number of beneficiaries educated  2,470  1,275  1,195  -80 
9  Estimated number of people reached by media events   NA  11,000,000  600,000  NA 
10  Estimated number of people reached by community education 
events  4,656  1,829  2,827  998 
11  Number of complaints received attributable to the project  23  7  16  9 
12  Number of complaints referred for followup  5  1  4  3 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
34  A P P E N D I X ~ D

District of Columbia - The AARP Foundation, Washington, DC  In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  1  0  1  1 
2  Number of new volunteers trained  5  0  5  5 
3  Number of media events conducted  4  2  2  0 
4  Number of community education events conducted  21  8  13  5 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  0  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  48  29  19  -10 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,401  756  645  -111 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  0  0  0  0 
7 + 8  Total number of beneficiaries educated  1,401  756  645  -111 
9  Estimated number of people reached by media events   NA  18,000,000  690,000  NA 
10  Estimated number of people reached by community education 
events  16,010  6,150  9,860  3,710 
11  Number of complaints received attributable to the project  75  27  48  21 
12  Number of complaints referred for followup  1  0  1  1 
13  Number of complaints that resulted in some action   1  0  1  1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
35  A P P E N D I X ~ D

District of Columbia - Friendship House, Washington, DC  In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  10  5  5  0 
2  Number of new volunteers trained  7  4  3  -1 
3  Number of media events conducted  9  4  5  1 
4  Number of community education events conducted  36  20  16  -4 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  4  2  2  0 
6  Number of group sessions for beneficiaries led by volunteers  23  16  7  -9 
7  Number of beneficiaries who attended group sessions led by 
volunteers  841  441  400  -41 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  747  707  40  -667 
7 + 8  Total number of beneficiaries educated  1,588  1,148  440  -708 
9  Estimated number of people reached by media events   NA  1,248,535  17,000  NA 
10  Estimated number of people reached by community education 
events  85,650  85,000  650  -84,350 
11  Number of complaints received attributable to the project  30  25  5  -20 
12  Number of complaints referred for followup  0  0  0  0 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
36  A P P E N D I X ~ D

Florida - Tampa Bay Regional Planning Council, St. Petersburg  In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  3  2  1  -1 
2  Number of new volunteers trained  38  34  4  -30 
3  Number of media events conducted  78  40  38  -2 
4  Number of community education events conducted  80  64  16  -48 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  14  7  7  0 
6  Number of group sessions for beneficiaries led by volunteers  47  14  33  19 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,861  885  976  91 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  51  49  2  -47 
7 + 8  Total number of beneficiaries educated  1,912  934  978  44 
9  Estimated number of people reached by media events   NA  3,066,896  1,773,533  NA 
10  Estimated number of people reached by community education 
events  6,581  5,435  1,146  -4,289 
11  Number of complaints received attributable to the project  86  75  11  -64 
12  Number of complaints referred for followup  4  3  1  -2 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
37  A P P E N D I X ~ D

Georgia - Atlanta Regional Commission, Atlanta  In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  5  2  3  1 
2  Number of new volunteers trained  10  5  5  0 
3  Number of media events conducted  43  25  18  -7 
4  Number of community education events conducted  48  41  7  -34 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  8  3  5  2 
6  Number of group sessions for beneficiaries led by volunteers  155  109  46  -63 
7  Number of beneficiaries who attended group sessions led by 
volunteers  4,094  2,771  1,323  -1,448 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  492  226  266  40 
7 + 8  Total number of beneficiaries educated  4,586  2,997  1,589  -1,408 
9  Estimated number of people reached by media events   NA  279,850  109,500  NA 
10  Estimated number of people reached by community education 
events  4,026  3,430  596  -2,834 
11  Number of complaints received attributable to the project  27  11  16  5 
12  Number of complaints referred for followup  14  9  5  -4 
13  Number of complaints that resulted in some action   1  0  1  1 
14  Medicare funds recovered attributable to the project  $45  $0  $45  $45 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $45  $0  $45  $45 
38  A P P E N D I X ~ D

Georgia - Department of Human Resources, Atlanta   In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  10  4  6  2 
2  Number of new volunteers trained  66  36  30  -6 
3  Number of media events conducted  31  7  24  17 
4  Number of community education events conducted  127  55  72  17 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  16  8  8  0 
6  Number of group sessions for beneficiaries led by volunteers  30  15  15  0 
7  Number of beneficiaries who attended group sessions led by 
volunteers  825  410  415  5 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  87  3  84  81 
7 + 8  Total number of beneficiaries educated  912  413  499  86 
9  Estimated number of people reached by media events   NA  391,725  582,186  NA 
10  Estimated number of people reached by community education 
events  11,267  4,773  6,494  1,721 
11  Number of complaints received attributable to the project  25  7  18  11 
12  Number of complaints referred for followup  16  4  12  8 
13  Number of complaints that resulted in some action   9  3  6  3 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
39  A P P E N D I X ~ D

Hawaii - Hawaii Executive Office of Aging, Honolulu   In operation since:
 July 1997 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  10  8  2  -6 
2  Number of new volunteers trained  71  59  12  -47 
3  Number of media events conducted  11  2  9  7 
4  Number of community education events conducted  23  9  14  5 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  5  5  0  -5 
6  Number of group sessions for beneficiaries led by volunteers  70  45  25  -20 
7  Number of beneficiaries who attended group sessions led by 
volunteers  3,294  1,683  1,611  -72 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  2  2  0  -2 
7 + 8  Total number of beneficiaries educated  3,296  1,685  1,611  -74 
9  Estimated number of people reached by media events   NA  500,000  420,000  NA 
10  Estimated number of people reached by community education 
events  14,700  4,200  10,500  6,300 
11  Number of complaints received attributable to the project  25  25  0  -25 
12  Number of complaints referred for followup  0  0  0  0 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
40  A P P E N D I X ~ D

Idaho - Idaho Medicare Watch Partnership, Boise   In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  21  13  8  -5 
2  Number of new volunteers trained  26  19  7  -12 
3  Number of media events conducted  64  29  35  6 
4  Number of community education events conducted  180  85  95  10 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  14  11  3  -8 
6  Number of group sessions for beneficiaries led by volunteers  296  149  147  -2 
7  Number of beneficiaries who attended group sessions led by 
volunteers  5,688  1,210  4,478  3,268 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  1,065  647  418  -229 
7 + 8  Total number of beneficiaries educated  6,753  1,857  4,896  3,039 
9  Estimated number of people reached by media events   NA  395,970  308,502  NA 
10  Estimated number of people reached by community education 
events  14,680  9,649  5,031  -4,618 
11  Number of complaints received attributable to the project  1,275  649  626  -23 
12  Number of complaints referred for followup  3  2  1  -1 
13  Number of complaints that resulted in some action   1  0  1  1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $102,748  $71,491  $31,257  -$40,234 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $102,748  $71,491  $31,257  -$40,234 
14 + 15  Total savings attributable to the project  $102,748  $71,491  $31,257  -$40,234 
41  A P P E N D I X ~ D

Illinois - Suburban Area Agency on Aging, Oak Park   In operation since:
 July 1997 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  16  12  4  -8 
2  Number of new volunteers trained  22  6  16  10 
3  Number of media events conducted  1,251  1,219  32  -1,187 
4  Number of community education events conducted  325  276  49  -227 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  93  86  7  -79 
6  Number of group sessions for beneficiaries led by volunteers  287  214  73  -141 
7  Number of beneficiaries who attended group sessions led by 
volunteers  15,530  12,562  2,968  -9,594 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  106  100  6  -94 
7 + 8  Total number of beneficiaries educated  15,636  12,662  2,974  -9,688 
9  Estimated number of people reached by media events   NA  763,736  2,221,000  NA 
10  Estimated number of people reached by community education 
events  30,765  19,462  11,303  -8,159 
11  Number of complaints received attributable to the project  22  19  3  -16 
12  Number of complaints referred for followup  18  17  1  -16 
13  Number of complaints that resulted in some action   3  3  0  -3 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
42  A P P E N D I X ~ D

Indiana - Indiana Division of Disability, Aging and Rehabilitation, Indianapolis   In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  16  7  9  2 
2  Number of new volunteers trained  194  131  63  -68 
3  Number of media events conducted  159  143  16  -127 
4  Number of community education events conducted  162  87  75  -12 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  13  7  6  -1 
6  Number of group sessions for beneficiaries led by volunteers  107  88  19  -69 
7  Number of beneficiaries who attended group sessions led by 
volunteers  2,480  2,178  302  -1,876 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  363  123  240  117 
7 + 8  Total number of beneficiaries educated  2,843  2,301  542  -1,759 
9  Estimated number of people reached by media events   NA  1,428,266  88,769  NA 
10  Estimated number of people reached by community education 
events  40,120  9,470  30,650  21,180 
11  Number of complaints received attributable to the project  14  4  10  6 
12  Number of complaints referred for followup  2  0  2  2 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
43  A P P E N D I X ~ D

Iowa - Iowa Department of Elder Affairs, Waterloo   In operation since:
 July 1997 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  13  6  7  1 
2  Number of new volunteers trained  38  6  32  26 
3  Number of media events conducted  4,313  2,064  2,249  185 
4  Number of community education events conducted  244  112  132  20 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  38  6  32  26 
6  Number of group sessions for beneficiaries led by volunteers  566  325  241  -84 
7  Number of beneficiaries who attended group sessions led by 
volunteers  14,245  6,272  7,973  1,701 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  83  31  52  21 
7 + 8  Total number of beneficiaries educated  14,328  6,303  8,025  1,722 
9  Estimated number of people reached by media events   NA  1,383,664,631  1,896,846  NA 
10  Estimated number of people reached by community education 
events  13,499  3,767  9,732  5,965 
11  Number of complaints received attributable to the project  96  44  52  8 
12  Number of complaints referred for followup  39  20  19  -1 
13  Number of complaints that resulted in some action   7  4  3  -1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $17,109  $0  $17,109  $17,109 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $17,109  $0  $17,109  $17,109 
14 + 15  Total savings attributable to the project  $17,109  $0  $17,109  $17,109 
44  A P P E N D I X ~ D

Kansas - Via Christi Foundation, Inc., Wichita  In operation since:
 July 2003 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  2  2  0  -2 
2  Number of new volunteers trained  58  58  0  -58 
3  Number of media events conducted  10  4  6  2 
4  Number of community education events conducted  4  2  2  0 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  6  6  0  -6 
6  Number of group sessions for beneficiaries led by volunteers  6  6  0  -6 
7  Number of beneficiaries who attended group sessions led by 
volunteers  75  75  0  -75 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  39  24  15  -9 
7 + 8  Total number of beneficiaries educated  114  99  15  -84 
9  Estimated number of people reached by media events   NA  8,000  27,500  NA 
10  Estimated number of people reached by community education 
events  1,080  1,000  80  -920 
11  Number of complaints received attributable to the project  3  2  1  -1 
12  Number of complaints referred for followup  3  2  1  -1 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
45  A P P E N D I X ~ D

Kentucky - Kentucky Association of Senior Service Corps Programs, Louisville   In operation since:
 July 2001 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  23  14  9  -5 
2  Number of new volunteers trained  53  45  8  -37 
3  Number of media events conducted  313  252  61  -191 
4  Number of community education events conducted  113  75  38  -37 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  35  29  6  -23 
6  Number of group sessions for beneficiaries led by volunteers  439  292  147  -145 
7  Number of beneficiaries who attended group sessions led by 
volunteers  13,325  8,828  4,497  -4,331 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  3,178  1,853  1,325  -528 
7 + 8  Total number of beneficiaries educated  16,503  10,681  5,822  -4,859 
9  Estimated number of people reached by media events   NA  4,734,027  879,961  NA 
10  Estimated number of people reached by community education 
events  8,645  5,291  3,354  -1,937 
11  Number of complaints received attributable to the project  176  154  22  -132 
12  Number of complaints referred for followup  9  6  3  -3 
13  Number of complaints that resulted in some action   3  3  0  -3 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
46  A P P E N D I X ~ D

Louisiana - Vernon Parish Council on Aging, Inc., Leesville   In operation since:
 July 2000 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  5  2  3  1 
2  Number of new volunteers trained  174  98  76  -22 
3  Number of media events conducted  53  4  49  45 
4  Number of community education events conducted  81  12  69  57 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  43  2  41  39 
6  Number of group sessions for beneficiaries led by volunteers  80  5  75  70 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,529  47  1,482  1,435 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  488  89  399  310 
7 + 8  Total number of beneficiaries educated  2,017  136  1,881  1,745 
9  Estimated number of people reached by media events   NA  100,000  31,200  NA 
10  Estimated number of people reached by community education 
events  3,194  244  2,950  2,706 
11  Number of complaints received attributable to the project  14  5  9  4 
12  Number of complaints referred for followup  2  2  0  -2 
13  Number of complaints that resulted in some action   1  1  0  -1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
47  A P P E N D I X ~ D

Maine - Maine Department of Human Services' Bureau of Elder and Adult Services, 
In operation since:
 July 1999 
Augusta 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  24  19  5  -14 
2  Number of new volunteers trained  48  25  23  -2 
3  Number of media events conducted  182  65  117  52 
4  Number of community education events conducted  143  59  84  25 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  18  13  5  -8 
6  Number of group sessions for beneficiaries led by volunteers  292  155  137  -18 
7  Number of beneficiaries who attended group sessions led by 
volunteers  5,473  2,666  2,807  141 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  782  346  436  90 
7 + 8  Total number of beneficiaries educated  6,255  3,012  3,243  231 
9  Estimated number of people reached by media events   NA  1,205,839  1,467,356  NA 
10  Estimated number of people reached by community education 
events  18,938  5,397  13,541  8,144 
11  Number of complaints received attributable to the project  16  15  1  -14 
12  Number of complaints referred for followup  7  7  0  -7 
13  Number of complaints that resulted in some action   5  4  1  -3 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $3,128  $3,128  $0  -$3,128 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $3,128  $3,128  $0  -$3,128 
14 + 15  Total savings attributable to the project  $3,128  $3,128  $0  -$3,128 
48  A P P E N D I X ~ D

Maryland - Maryland Office on Aging, Baltimore   In operation since:
 July 1997 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  42  18  24  6 
2  Number of new volunteers trained  411  4  407  403 
3  Number of media events conducted  483  56  427  371 
4  Number of community education events conducted  382  53  329  276 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  1  0  1  1 
6  Number of group sessions for beneficiaries led by volunteers  206  205  1  -204 
7  Number of beneficiaries who attended group sessions led by 
volunteers  6,922  6,922  0  -6,922 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  2,966  1,648  1,318  -330 
7 + 8  Total number of beneficiaries educated  9,888  8,570  1,318  -7,252 
9  Estimated number of people reached by media events   NA  446,952  104,100  NA 
10  Estimated number of people reached by community education 
events  14,570  8,804  5,766  -3,038 
11  Number of complaints received attributable to the project  428  21  407  386 
12  Number of complaints referred for followup  2  0  2  2 
13  Number of complaints that resulted in some action   1  0  1  1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $840  $840  $0  -$840 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $840  $840  $0  -$840 
14 + 15  Total savings attributable to the project  $840  $840  $0  -$840 
49  A P P E N D I X ~ D

Massachusetts - Elder Services of Merrimack, Lawrence   In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December2  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  15  8  7  -1 
2  Number of new volunteers trained  117  40  77  37 
3  Number of media events conducted  259  58  201  143 
4  Number of community education events conducted  753  250  503  253 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  20  17  3  -14 
6  Number of group sessions for beneficiaries led by volunteers  205  0  205  205 
7  Number of beneficiaries who attended group sessions led by 
volunteers  0  0  0  0 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  19,807  6,320  13,487  7,167 
7 + 8  Total number of beneficiaries educated  19,807  6,320  13,487  7,167 
9  Estimated number of people reached by media events   NA  300,000  3,794,987  NA 
10  Estimated number of people reached by community education 
events  45,437  20,000  25,437  5,437 
11  Number of complaints received attributable to the project  527  5  522  517 
12  Number of complaints referred for followup  0  0  0  0 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
2 Performance measures 3 through 11 reflect results from April through September 2004 not previous reported to OIG. 
50  A P P E N D I X ~ D

Michigan - Area Agencies on Aging Association of Michigan, Lansing   In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  7  2  5  3 
2  Number of new volunteers trained  35  13  22  9 
3  Number of media events conducted  11  10  1  -9 
4  Number of community education events conducted  58  50  8  -42 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  15  15  0  -15 
6  Number of group sessions for beneficiaries led by volunteers  67  44  23  -21 
7  Number of beneficiaries who attended group sessions led by 
volunteers  2,974  1,829  1,145  -684 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  24  11  13  2 
7 + 8  Total number of beneficiaries educated  2,998  1,840  1,158  -682 
9  Estimated number of people reached by media events   NA  1,070,771  10,000  NA 
10  Estimated number of people reached by community education 
events  898  475  423  -52 
11  Number of complaints received attributable to the project  11  11  0  -11 
12  Number of complaints referred for followup  2  2  0  -2 
13  Number of complaints that resulted in some action   1  1  0  -1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $299  $299  $0  -$299 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $299  $299  $0  -$299 
14 + 15  Total savings attributable to the project  $299  $299  $0  -$299 
51  A P P E N D I X ~ D

Minnesota - Minnesota Board of Aging, St. Paul  In operation since:
 July 1997 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  20  4  16  12 
2  Number of new volunteers trained  109  65  44  -21 
3  Number of media events conducted  12  10  2  -8 
4  Number of community education events conducted  277  212  65  -147 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  11  3  8  5 
6  Number of group sessions for beneficiaries led by volunteers  41  34  7  -27 
7  Number of beneficiaries who attended group sessions led by 
volunteers  312  61  251  190 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  18  7  11  4 
7 + 8  Total number of beneficiaries educated  330  68  262  194 
9  Estimated number of people reached by media events   NA  979,687  5,500  NA 
10  Estimated number of people reached by community education 
events  14037  11,965  2,072  -9,893 
11  Number of complaints received attributable to the project  45  14  31  17 
12  Number of complaints referred for followup  34  11  23  12 
13  Number of complaints that resulted in some action   10  9  1  -8 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $133,592  $31,452  $102,140  $70,688 
15C  Other savings attributable to the project  $27,642  $27,642  $0  -$27,642 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $161,234  $59,094  $102,140  $43,046 
14 + 15  Total savings attributable to the project  $161,234  $59,094  $102,140  $43,046 
52  A P P E N D I X ~ D

Mississippi - Mississippi Department of Human Services, Jackson   In operation since:
 July 2000 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  48  33  15  -18 
2  Number of new volunteers trained  289  262  27  -235 
3  Number of media events conducted  2,537  1,910  627  -1,283 
4  Number of community education events conducted  246  170  76  -94 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  78  63  15  -48 
6  Number of group sessions for beneficiaries led by volunteers  551  445  106  -339 
7  Number of beneficiaries who attended group sessions led by 
volunteers  9,717  7,772  1,945  -5,827 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  2,189  1,882  307  -1,575 
7 + 8  Total number of beneficiaries educated  11,906  9,654  2,252  -7,402 
9  Estimated number of people reached by media events   NA  953,075  391,065  NA 
10  Estimated number of people reached by community education 
events  30,641  25,724  4,917  -20,807 
11  Number of complaints received attributable to the project  144  85  59  -26 
12  Number of complaints referred for followup  14  0  14  14 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
53  A P P E N D I X ~ D

Missouri - District III Area Agency on Aging, Warrensburg   In operation since:
 July 1997 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  9  8  1  -7 
2  Number of new volunteers trained  96  90  6  -84 
3  Number of media events conducted  22  9  13  4 
4  Number of community education events conducted  38  8  30  22 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  96  90  6  -84 
6  Number of group sessions for beneficiaries led by volunteers  47  38  9  -29 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,355  1,164  191  -973 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  191  81  110  29 
7 + 8  Total number of beneficiaries educated  1,546  1,245  301  -944 
9  Estimated number of people reached by media events   NA  271,500  300,000  NA 
10  Estimated number of people reached by community education 
events  3,400  1,000  2,400  1,400 
11  Number of complaints received attributable to the project  13  5  8  3 
12  Number of complaints referred for followup  8  5  3  -2 
13  Number of complaints that resulted in some action   2  0  2  2 
14  Medicare funds recovered attributable to the project  $58  $0  $58  $58 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $887  $887  $0  -$887 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $887  $887  $0  -$887 
14 + 15  Total savings attributable to the project  $945  $887  $58  -$829 
54  A P P E N D I X ~ D

Montana - Missoula Aging Services, Missoula   In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  13  4  9  5 
2  Number of new volunteers trained  56  8  48  40 
3  Number of media events conducted  6,758  6,301  457  -5,844 
4  Number of community education events conducted  93  66  27  -39 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  32  24  8  -16 
6  Number of group sessions for beneficiaries led by volunteers  237  139  98  -41 
7  Number of beneficiaries who attended group sessions led by 
volunteers  7,197  3,904  3,293  -611 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  2,468  769  1,699  930 
7 + 8  Total number of beneficiaries educated  9,665  4,673  4,992  319 
9  Estimated number of people reached by media events   NA  917,621  730,757  NA 
10  Estimated number of people reached by community education 
events  11,263  6,903  4,360  -2,543 
11  Number of complaints received attributable to the project  160  110  50  -60 
12  Number of complaints referred for followup  64  14  50  36 
13  Number of complaints that resulted in some action   5  0  5  5 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $420  $0  $420  $420 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $420  $0  $420  $420 
14 + 15  Total savings attributable to the project  $420  $0  $420  $420 
55  A P P E N D I X ~ D

Nebraska - Nebraska Department of Health and Human Services, Lincoln   In operation since:
 July 2000 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  7  3  4  1 
2  Number of new volunteers trained  30  11  19  8 
3  Number of media events conducted  105  81  24  -57 
4  Number of community education events conducted  130  62  68  6 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  63  34  29  -5 
6  Number of group sessions for beneficiaries led by volunteers  175  67  108  41 
7  Number of beneficiaries who attended group sessions led by 
volunteers  5,288  1,938  3,350  1,412 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  591  234  357  123 
7 + 8  Total number of beneficiaries educated  5,879  2,172  3,707  1,535 
9  Estimated number of people reached by media events   NA  2,849,444  624,811  NA 
10  Estimated number of people reached by community education 
events  32,832  23,466  9,366  -14,100 
11  Number of complaints received attributable to the project  23  11  12  1 
12  Number of complaints referred for followup  11  4  7  3 
13  Number of complaints that resulted in some action   10  4  6  2 
14  Medicare funds recovered attributable to the project  $534  $0  $534  $534 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $134  $0  $134  $134 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $134  $0  $134  $134 
14 + 15  Total savings attributable to the project  $668  $0  $668  $668 
56  A P P E N D I X ~ D

Nevada - Nevada Division of Aging Services, Las Vegas   In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  7  4  3  -1 
2  Number of new volunteers trained  4  1  3  2 
3  Number of media events conducted  18  12  6  -6 
4  Number of community education events conducted  37  20  17  -3 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  3  0  3  3 
6  Number of group sessions for beneficiaries led by volunteers  25  14  11  -3 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,260  1,050  210  -840 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  77  12  65  53 
7 + 8  Total number of beneficiaries educated  1,337  1,062  275  -787 
9  Estimated number of people reached by media events   NA  135,000  6,000  NA 
10  Estimated number of people reached by community education 
events  14,525  10,455  4,070  -6,385 
11  Number of complaints received attributable to the project  66  55  11  -44 
12  Number of complaints referred for followup  12  11  1  -10 
13  Number of complaints that resulted in some action   1  0  1  1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $200  $0  $200  $200 
15C  Other savings attributable to the project  $900  $0  $900  $900 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $1,100  $0  $1,100  $1,100 
14 + 15  Total savings attributable to the project  $1,100  $0  $1,100  $1,100 
57  A P P E N D I X ~ D

New Hampshire - New Hampshire Division of Elderly and Adult Services, Concord   In operation since:
 July 1997 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  1  1  0  -1 
2  Number of new volunteers trained  39  36  3  -33 
3  Number of media events conducted  34  16  18  2 
4  Number of community education events conducted  130  52  78  26 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  6  5  1  -4 
6  Number of group sessions for beneficiaries led by volunteers  55  48  7  -41 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,548  1,174  374  -800 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  4,694  2,813  1,881  -932 
7 + 8  Total number of beneficiaries educated  6,242  3,987  2,255  -1,732 
9  Estimated number of people reached by media events   NA  300,000  300,000  NA 
10  Estimated number of people reached by community education 
events  21,000  10,800  10,200  -600 
11  Number of complaints received attributable to the project  30  25  5  -20 
12  Number of complaints referred for followup  0  0  0  0 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
58  A P P E N D I X ~ D

New Jersey - Jewish Family & Vocational Services of Middlesex County, Inc., 
In operation since:
 July 2001 
Edison 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers   1  1  0  -1 
2  Number of new volunteers trained  35  35  0  -35 
3  Number of media events conducted  3  0  3  3 
4  Number of community education events conducted  22  10  12  2 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  3  3  0  -3 
6  Number of group sessions for beneficiaries led by volunteers  132  64  68  4 
7  Number of beneficiaries who attended group sessions led by 
volunteers  8,236  4,291  3,945  -346 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  400  150  250  100 
7 + 8  Total number of beneficiaries educated  8,636  4,441  4,195  -246 
9  Estimated number of people reached by media events   NA  0  750,000  NA 
10  Estimated number of people reached by community education 
events  14,600  5,750  8,850  3,100 
11  Number of complaints received attributable to the project  63  19  44  25 
12  Number of complaints referred for followup  2  0  2  2 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
59  A P P E N D I X ~ D

New Mexico - New Mexico State Agency on Aging, Santa Fe   In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  38  14  24  10 
2  Number of new volunteers trained  29  15  14  -1 
3  Number of media events conducted  24  9  15  6 
4  Number of community education events conducted  161  56  105  49 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  29  15  14  -1 
6  Number of group sessions for beneficiaries led by volunteers  135  38  97  59 
7  Number of beneficiaries who attended group sessions led by 
volunteers  8,822  1,140  7,682  6,542 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  32,931  14,974  17,957  2,983 
7 + 8  Total number of beneficiaries educated  41,753  16,114  25,639  9,525 
9  Estimated number of people reached by media events   NA  325,000  494,000  NA 
10  Estimated number of people reached by community education 
events  65,736  18,715  47,021  28,306 
11  Number of complaints received attributable to the project  2,954  42  2,912  2,870 
12  Number of complaints referred for followup  84  30  54  24 
13  Number of complaints that resulted in some action   84  39  45  6 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $200,000  $200,000  $0  -$200,000 
15B 
Savings to beneficiaries attributable to the project  $85,414  $85,414  $0  -$85,414 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $285,414  $285,414  $0  -$285,414 
14 + 15  Total savings attributable to the project  $285,414  $285,414  $0  -$285,414 
60  A P P E N D I X ~ D

New York  New York State Office for the Aging, Albany  In operation since:
 July 1997 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  84  56  28  -28 
2  Number of new volunteers trained  956  264  692  428 
3  Number of media events conducted  80  63  17  -46 
4  Number of community education events conducted  148  115  33  -82 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  676  420  256  -164 
6  Number of group sessions for beneficiaries led by volunteers  204  145  59  -86 
7  Number of beneficiaries who attended group sessions led by 
volunteers  5,278  3,393  1,885  -1,508 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  11,034  5,593  5,441  -152 
7 + 8  Total number of beneficiaries educated  16,312  8,986  7,326  -1,660 
9  Estimated number of people reached by media events   NA  452,700  252,000  NA 
10  Estimated number of people reached by community education 
events  22,616  15,501  7,115  -8,386 
11  Number of complaints received attributable to the project  418  218  200  -18 
12  Number of complaints referred for followup  100  36  64  28 
13  Number of complaints that resulted in some action   234  34  200  166 
14  Medicare funds recovered attributable to the project  $44,691  $22,005  $22,686  $681 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $44,691  $22,005  $22,686  $681 
61  A P P E N D I X ~ D

North Carolina - Department of Insurance, Raleigh  In operation since:
 July 2003 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  18  16  2  -14 
2  Number of new volunteers trained  81  75  6  -69 
3  Number of media events conducted  24  14  10  -4 
4  Number of community education events conducted  82  55  27  -28 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  7  4  3  -1 
6  Number of group sessions for beneficiaries led by volunteers  30  15  15  0 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,056  391  665  274 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  25  17  8  -9 
7 + 8  Total number of beneficiaries educated  1,081  408  673  265 
9  Estimated number of people reached by media events   NA  231,218  44,300  NA 
10  Estimated number of people reached by community education 
events  15,186  12,496  2,690  -9,806 
11  Number of complaints received attributable to the project  93  72  21  -51 
12  Number of complaints referred for followup  13  10  3  -7 
13  Number of complaints that resulted in some action   2  2  0  -2 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $150  $150  $0  -$150 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $150  $150  $0  -$150 
14 + 15  Total savings attributable to the project  $150  $150  $0  -$150 
62  A P P E N D I X ~ D

North Dakota - Legal Assistance of North Dakota, Inc., Bismarck   In operation since:
 July 2003 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  11  10  1  -9 
2  Number of new volunteers trained  64  57  7  -50 
3  Number of media events conducted  46  14  32  18 
4  Number of community education events conducted  16  2  14  12 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  14  10  4  6 
6  Number of group sessions for beneficiaries led by volunteers  4  0  4  4 
7  Number of beneficiaries who attended group sessions led by 
volunteers  116  0  116  116 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  30  20  10  -10 
7 + 8  Total number of beneficiaries educated  146  20  126  106 
9  Estimated number of people reached by media events   NA  100,000  27,450  NA 
10  Estimated number of people reached by community education 
events  2,726  141  2,585  2,444 
11  Number of complaints received attributable to the project  0  0  0  0 
12  Number of complaints referred for followup  0  0  0  0 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
63  A P P E N D I X ~ D

Ohio - Central Ohio Area Agency on Aging, Columbus   In operation since:
 July 2002 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  1  0  1  1 
2  Number of new volunteers trained  18  0  18  18 
3  Number of media events conducted  340  165  175  10 
4  Number of community education events conducted  253  203  50  -153 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  38  9  29  20 
6  Number of group sessions for beneficiaries led by volunteers  78  40  38  -2 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,693  985  708  -277 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  864  236  628  392 
7 + 8  Total number of beneficiaries educated  2,557  1,221  1,336  115 
9  Estimated number of people reached by media events   NA  1,205,879  650,000  NA 
10  Estimated number of people reached by community education 
events  74,259  64,259  10,000  -54,259 
11  Number of complaints received attributable to the project  10  7  3  -4 
12  Number of complaints referred for followup  9  7  2  -5 
13  Number of complaints that resulted in some action   1  0  1  1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
64  A P P E N D I X ~ D

Ohio - Pro Seniors, Inc., Cincinnati   In operation since:
 July 2002 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  1  1  0  -1 
2  Number of new volunteers trained  7  7  0  -7 
3  Number of media events conducted  1,183  627  556  -71 
4  Number of community education events conducted  41  26  15  -11 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  7  7  0  -7 
6  Number of group sessions for beneficiaries led by volunteers  98  57  41  -16 
7  Number of beneficiaries who attended group sessions led by 
volunteers  2,333  1,375  958  -417 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  41  19  22  3 
7 + 8  Total number of beneficiaries educated  2,374  1,394  980  -414 
9  Estimated number of people reached by media events   NA  3,133,121  3,123,413  NA 
10  Estimated number of people reached by community education 
events  4,039  703  3,336  2,633 
11  Number of complaints received attributable to the project  7  4  3  -1 
12  Number of complaints referred for followup  0  0  0  0 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
65  A P P E N D I X ~ D

Oklahoma - State of Oklahoma Insurance Department, Oklahoma City  In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  11  10  1  -9 
2  Number of new volunteers trained  241  237  4  -233 
3  Number of media events conducted  915  9  906  897 
4  Number of community education events conducted  79  32  47  15 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  11  11  0  -11 
6  Number of group sessions for beneficiaries led by volunteers  11  11  0  -11 
7  Number of beneficiaries who attended group sessions led by 
volunteers  200  200  0  -200 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  10  10  0  -10 
7 + 8  Total number of beneficiaries educated  210  210  0  -210 
9  Estimated number of people reached by media events   NA  307,005  271,000  NA 
10  Estimated number of people reached by community education 
events  14,014  9,317  4,697  -4,620 
11  Number of complaints received attributable to the project  18  5  13  8 
12  Number of complaints referred for followup  9  5  4  -1 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
66  A P P E N D I X ~ D

Oregon  Senior Medicare Patrol Project, Salem  In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers 
20  16  4  -12 
2  Number of new volunteers trained  121  71  50  -21 
3  Number of media events conducted  23  20  3  -17 
4  Number of community education events conducted  132  93  39  -54 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries 
121  71  50  -21 
6  Number of group sessions for beneficiaries led by volunteers  117  76  41  -35 
7  Number of beneficiaries who attended group sessions led by 
volunteers 
13,258  12,442  816  -11,626 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  2,546  285  2,261  1,976 
7 + 8  Total number of beneficiaries educated  15,804  12,727  3,077  -9,650 
9  Estimated number of people reached by media events  NA  3,209,414  23,000  NA 
10  Estimated number of people reached by community education 
events 
5,609  994  4,615  3,621 
11  Number of complaints received attributable to the project  4  0  4  4 
12  Number of complaints referred for followup  0  0  0  0 
13  Number of complaints that resulted in some action  4  0  4  4 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B  Savings to beneficiaries attributable to the project 
$808  $808  $0  -$808 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $808  $808  $0  -$808 
14 + 15  Total savings attributable to the project  $808  $808  $0  -$808 
67  A P P E N D I X ~ D

Pennsylvania - Center for Advocacy for the Rights and Interests of the Elderly, 
In operation since:
 July 1997 
Philadelphia 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  2  1  1  0 
2  Number of new volunteers trained  12  5  7  2 
3  Number of media events conducted  12  8  4  -4 
4  Number of community education events conducted  68  21  47  26 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  8  5  3  -2 
6  Number of group sessions for beneficiaries led by volunteers  269  166  103  -63 
7  Number of beneficiaries who attended group sessions led by 
volunteers  14,843  11,876  2,967  -8,909 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  608  471  137  -334 
7 + 8  Total number of beneficiaries educated  15,451  12,347  3,104  -9,243 
9  Estimated number of people reached by media events   NA  1,106,210  200,000  NA 
10  Estimated number of people reached by community education 
events  12,669  1,226  11,443  10,217 
11  Number of complaints received attributable to the project  486  338  148  -190 
12  Number of complaints referred for followup  9  6  3  -3 
13  Number of complaints that resulted in some action   3  3  0  -3 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $8,422  $0  $8,422  $8,422 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $8,422  $0  $8,422  $8,422 
14 + 15  Total savings attributable to the project  $8,422  $0  $8,422  $8,422 
68  A P P E N D I X ~ D

Puerto Rico - Governor's Office of Elderly Affairs, San Juan   In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  9  4  5  1 
2  Number of new volunteers trained  21  6  15  9 
3  Number of media events conducted  497  491  6  -485 
4  Number of community education events conducted  51  22  29  7 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  3  2  1  -1 
6  Number of group sessions for beneficiaries led by volunteers  135  77  58  -19 
7  Number of beneficiaries who attended group sessions led by 
volunteers  3,966  2,172  1,794  -378 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  684  360  324  -36 
7 + 8  Total number of beneficiaries educated  4,650  2,532  2,118  -414 
9  Estimated number of people reached by media events   NA  1,055,300  425,000  NA 
10  Estimated number of people reached by community education 
events  3,318  1,167  2,151  984 
11  Number of complaints received attributable to the project  100  35  65  30 
12  Number of complaints referred for followup  71  27  44  17 
13  Number of complaints that resulted in some action   12  3  9  6 
14  Medicare funds recovered attributable to the project  $2,549  $1,139  $1,410  $271 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $2,549  $1,139  $1,410  $271 
69  A P P E N D I X ~ D

Rhode Island  Aging 2000, Inc., Providence  In operation since:
 July 1997 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  1  0  1  1 
2  Number of new volunteers trained  2  0  2  2 
3  Number of media events conducted  2,508  1,281  1,227  -54 
4  Number of community education events conducted  13  7  6  -1 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  2  0  2  2 
6  Number of group sessions for beneficiaries led by volunteers  37  27  10  -17 
7  Number of beneficiaries who attended group sessions led by 
volunteers  617  405  212  -193 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  0  0  0  0 
7 + 8  Total number of beneficiaries educated  617  405  212  -193 
9  Estimated number of people reached by media events   NA  6,300,000  7,000,000  NA 
10  Estimated number of people reached by community education 
events  26,000  15,000  11,000  -4,000 
11  Number of complaints received attributable to the project  12  7  5  -2 
12  Number of complaints referred for followup  9  5  4  -1 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
70  A P P E N D I X ~ D

South Carolina - Department of Health and Human Services, Columbia   In operation since:
 July 2000 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  5  4  1  -3 
2  Number of new volunteers trained  17  15  2  -13 
3  Number of media events conducted  15  2  13  11 
4  Number of community education events conducted  35  11  24  13 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  0  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  158  94  64  -30 
7  Number of beneficiaries who attended group sessions led by 
volunteers  4,244  2,464  1,780  -684 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  107  7  100  93 
7 + 8  Total number of beneficiaries educated  4,351  2,471  1,880  -591 
9  Estimated number of people reached by media events   NA  51,091  16,729  NA 
10  Estimated number of people reached by community education 
events  8,157  3,950  4,207  257 
11  Number of complaints received attributable to the project  3  1  2  1 
12  Number of complaints referred for followup  3  1  2  1 
13  Number of complaints that resulted in some action   1  1  0  -1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
71  A P P E N D I X ~ D

South Dakota - East River Legal Services Corporation, Sioux Falls   In operation since:
 July 2000 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  1  0  1  1 
2  Number of new volunteers trained  2  0  2  2 
3  Number of media events conducted  15  13  2  -11 
4  Number of community education events conducted  78  63  15  -48 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  11  5  6  1 
6  Number of group sessions for beneficiaries led by volunteers  9  6  3  -3 
7  Number of beneficiaries who attended group sessions led by 
volunteers  670  320  350  30 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  286  162  124  -38 
7 + 8  Total number of beneficiaries educated  956  482  474  -8 
9  Estimated number of people reached by media events   NA  1,151  14,184  NA 
10  Estimated number of people reached by community education 
events  2,239  1,859  380  -1,479 
11  Number of complaints received attributable to the project  5  0  5  5 
12  Number of complaints referred for followup  0  0  0  0 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
72  A P P E N D I X ~ D

Tennessee - Upper Cumberland Development District/AAA, Cookeville   In operation since:  July 2001 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  13  3  10  7 
2  Number of new volunteers trained  94  55  39  -16 
3  Number of media events conducted  102  49  53  4 
4  Number of community education events conducted  228  107  121  14 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  71  55  16  -39 
6  Number of group sessions for beneficiaries led by volunteers  243  120  123  3 
7  Number of beneficiaries who attended group sessions led by 
volunteers  16,091  7,585  8,506  921 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  1,212  169  1,043  874 
7 + 8  Total number of beneficiaries educated  17,303  7,754  9,549  1,795 
9  Estimated number of people reached by media events   NA  3,640,893  727,526  NA 
10  Estimated number of people reached by community education 
events  63,211  17,644  45,567  27,923 
11  Number of complaints received attributable to the project  46  32  14  -18 
12  Number of complaints referred for followup  32  24  8  -16 
13  Number of complaints that resulted in some action   10  7  3  -4 
14  Medicare funds recovered attributable to the project  $114  $114  $0  -$114 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $265  $0  $265  $265 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $265  $0  $265  $265 
14 + 15  Total savings attributable to the project  $379  $114  $265  $151 
73  A P P E N D I X ~ D

Texas - Better Business Bureau Education Foundation, Houston  In operation since:
 July 2002 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  0  0  0  0 
2  Number of new volunteers trained  0  0  0  0 
3  Number of media events conducted  7  3  4  1 
4  Number of community education events conducted  231  64  167  103 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  0  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  24  17  7  -10 
7  Number of beneficiaries who attended group sessions led by 
volunteers  860  721  139  -582 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  33  28  5  -23 
7 + 8  Total number of beneficiaries educated  893  749  144  -605 
9  Estimated number of people reached by media events   NA  200,000  27,038  NA 
10  Estimated number of people reached by community education 
events  5,820  2,885  2,935  50 
11  Number of complaints received attributable to the project  55  35  20  -15 
12  Number of complaints referred for followup  36  28  8  -20 
13  Number of complaints that resulted in some action   16  13  3  -10 
14  Medicare funds recovered attributable to the project  $19,888  $18,926  $962  -$17,964 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $19,888  $18,926  $962  -$17,964 
74  A P P E N D I X ~ D

Texas - The National Hispanic Council on Aging, Corpus Christi  In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  50  42  8  -34 
2  Number of new volunteers trained  136  53  83  30 
3  Number of media events conducted  40  14  26  12 
4  Number of community education events conducted  104  78  26  -52 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  17  17  0  -17 
6  Number of group sessions for beneficiaries led by volunteers  65  40  25  -15 
7  Number of beneficiaries who attended group sessions led by 
volunteers  3,320  1,670  1,650  -20 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  480  364  116  -248 
7 + 8  Total number of beneficiaries educated  3,800  2,034  1,766  -268 
9  Estimated number of people reached by media events   NA  653,000  2,300,000  NA 
10  Estimated number of people reached by community education 
events  10,115  2,745  7,370  4,625 
11  Number of complaints received attributable to the project  144  86  58  -28 
12  Number of complaints referred for followup  32  26  6  -20 
13  Number of complaints that resulted in some action   35  34  1  -33 
14  Medicare funds recovered attributable to the project  $65  $0  $65  $65 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $65  $0  $65  $65 
75  A P P E N D I X ~ D

Utah - Utah Legal Services, Salt Lake City  In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  25  6  19  13 
2  Number of new volunteers trained  464  288  176  -112 
3  Number of media events conducted  11  2  9  7 
4  Number of community education events conducted  67  37  30  -7 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  401  345  56  -289 
6  Number of group sessions for beneficiaries led by volunteers  64  26  38  12 
7  Number of beneficiaries who attended group sessions led by 
volunteers  1,720  1,015  705  -310 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  872  455  417  -38 
7 + 8  Total number of beneficiaries educated  2,592  1,470  1,122  -348 
9  Estimated number of people reached by media events   NA  300  3,227  NA 
10  Estimated number of people reached by community education 
events  8,526  1,496  7,030  5,534 
11  Number of complaints received attributable to the project  54  40  14  -26 
12  Number of complaints referred for followup  32  16  16  0 
13  Number of complaints that resulted in some action   8  4  4  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $1,151  $1,151  $0  -$1,151 
15C  Other savings attributable to the project  $1,395  $1,395  $0  -$1,395 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $2,546  $2,546  $0  -$2,546 
14 + 15  Total savings attributable to the project  $2,546  $2,546  $0  -$2,546 
76  A P P E N D I X ~ D

Vermont - Community of Vermont Elders, Montpelier   In operation since:
 July 2003 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  4  2  2  0 
2  Number of new volunteers trained  24  5  19  14 
3  Number of media events conducted  10  4  6  2 
4  Number of community education events conducted  50  28  22  -6 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  0  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  0  0  0  0 
7  Number of beneficiaries who attended group sessions led by 
volunteers  0  0  0  0 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  0  0  0  0 
7 + 8  Total number of beneficiaries educated  0  0  0  0 
9  Estimated number of people reached by media events   NA  193,000  134,204  NA 
10  Estimated number of people reached by community education 
events  1,187  415  772  357 
11  Number of complaints received attributable to the project  4  1  3  2 
12  Number of complaints referred for followup  3  1  2  1 
13  Number of complaints that resulted in some action   1  1  0  -1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
77  A P P E N D I X ~ D

Virginia - Virginia Association of Area Agencies on Aging, Richmond   In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  6  4  2  -2 
2  Number of new volunteers trained  34  27  7  -20 
3  Number of media events conducted  67  28  39  11 
4  Number of community education events conducted  274  153  121  -32 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  6  4  2  -2 
6  Number of group sessions for beneficiaries led by volunteers  113  83  30  -53 
7  Number of beneficiaries who attended group sessions led by 
volunteers  4,385  3,921  464  -3,457 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  0  0  0  0 
7 + 8  Total number of beneficiaries educated  4,385  3,921  464  -3,457 
9  Estimated number of people reached by media events   NA  1,274,413  1,475,200  NA 
10  Estimated number of people reached by community education 
events  43,156  38,862  4,294  -34,568 
11  Number of complaints received attributable to the project  49  26  23  -3 
12  Number of complaints referred for followup  36  22  14  -8 
13  Number of complaints that resulted in some action   2  0  2  2 
14  Medicare funds recovered attributable to the project  $1,520  $0  $1,520  $1,520 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $1,520  $0  $1,520  $1,520 
78  A P P E N D I X ~ D

Washington - Office of the Insurance Counselor, Olympia   In operation since:
 July 1999 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  366  162  204  42 
2  Number of new volunteers trained  352  268  84  -184 
3  Number of media events conducted  207  124  83  -41 
4  Number of community education events conducted  94  45  49  4 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  352  268  84  -184 
6  Number of group sessions for beneficiaries led by volunteers  421  289  132  -157 
7  Number of beneficiaries who attended group sessions led by 
volunteers  18,279  12,000  6,279  -5,721 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  52,815  29,636  23,179  -6,457 
7 + 8  Total number of beneficiaries educated  71,094  41,636  29,458  -12,178 
9  Estimated number of people reached by media events   NA  5,488,404  920,721  NA 
10  Estimated number of people reached by community education 
events  23,503  13,415  10,088  -3,327 
11  Number of complaints received attributable to the project  15  5  10  5 
12  Number of complaints referred for followup  6  3  3  0 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
79  A P P E N D I X ~ D

West Virginia - AARP Foundation, Charleston   In operation since:
 July 2003 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  2  1  1  0 
2  Number of new volunteers trained  27  25  2  -23 
3  Number of media events conducted  36  8  28  20 
4  Number of community education events conducted  41  8  33  25 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  5  0  5  5 
6  Number of group sessions for beneficiaries led by volunteers  10  0  10  10 
7  Number of beneficiaries who attended group sessions led by 
volunteers  241  0  241  241 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  3  0  3  3 
7 + 8  Total number of beneficiaries educated  244  0  244  244 
9  Estimated number of people reached by media events   NA  1,317,579  1,769,380  NA 
10  Estimated number of people reached by community education 
events  8728  3,360  5,368  2,008 
11  Number of complaints received attributable to the project  5  0  5  5 
12  Number of complaints referred for followup  2  0  2  2 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
80  A P P E N D I X ~ D

Wisconsin - Coalition of Wisconsin Aging Groups, Madison   In operation since:
 July 1997 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  11  8  3  -5 
2  Number of new volunteers trained  138  89  49  -40 
3  Number of media events conducted  1,226  1,160  66  -1,094 
4  Number of community education events conducted  41  10  31  21 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  12  4  8  4 
6  Number of group sessions for beneficiaries led by volunteers  129  77  52  -25 
7  Number of beneficiaries who attended group sessions led by 
volunteers  5,928  3,946  1,982  -1964 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  52  13  39  26 
7 + 8  Total number of beneficiaries educated  5,980  3,959  2021  -1938 
9  Estimated number of people reached by media events   NA  6,028,020  58,837  NA 
10  Estimated number of people reached by community education 
events  12,991  1,125  11,866  10,741 
11  Number of complaints received attributable to the project  52  30  22  -8 
12  Number of complaints referred for followup  13  11  2  -9 
13  Number of complaints that resulted in some action   5  4  1  -3 
14  Medicare funds recovered attributable to the project  $39  $39  $0  -$39 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $39  $39  $0  -$39 
81  A P P E N D I X ~ D

Wisconsin - Great Lakes Inter-Tribal Council, Lac du Flambeau   In operation since:
 July 2003 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  2  1  1  0 
2  Number of new volunteers trained  58  6  52  46 
3  Number of media events conducted  13  3  10  7 
4  Number of community education events conducted  40  22  18  -4 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  0  0  0  0 
6  Number of group sessions for beneficiaries led by volunteers  0  0  0  0 
7  Number of beneficiaries who attended group sessions led by 
volunteers  0  0  0  0 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  0  0  0  0 
7 + 8  Total number of beneficiaries educated  0  0  0  0 
9  Estimated number of people reached by media events   NA  519  7,404  NA 
10  Estimated number of people reached by community education 
events  2,290  585  1,705  1,120 
11  Number of complaints received attributable to the project  0  0  0  0 
12  Number of complaints referred for followup  0  0  0  0 
13  Number of complaints that resulted in some action   0  0  0  0 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
82  A P P E N D I X ~ D

Wyoming  - Wyoming Division on Aging, Cheyenne   In operation since:
 July 2000 
Total for  January  July through  Change in Last 6 
PERFORMANCE MEASURES  2004  through June  December  Months 
OUTPUT MEASURES 
1  Number of training sessions conducted to train new volunteers  2  1  1  0 
2  Number of new volunteers trained  17  11  6  -5 
3  Number of media events conducted  7  4  3  -1 
4  Number of community education events conducted  25  16  9  -7 
OUTCOME MEASURES 
5  Number of volunteers who, for the first time, conducted 
activities to educate beneficiaries  7  5  2  -3 
6  Number of group sessions for beneficiaries led by volunteers  14  8  6  -2 
7  Number of beneficiaries who attended group sessions led by 
volunteers  382  176  206  30 
8  Number of one-on-one sessions held between beneficiaries 
and volunteers  1,763  842  921  79 
7 + 8  Total number of beneficiaries educated  2,145  1,018  1,127  109 
9  Estimated number of people reached by media events   NA  105,015  55,330  NA 
10  Estimated number of people reached by community education 
events  821  511  310  -201 
11  Number of complaints received attributable to the project  19  15  4  -11 
12  Number of complaints referred for followup  1  1  0  -1 
13  Number of complaints that resulted in some action   1  1  0  -1 
14  Medicare funds recovered attributable to the project  $0  $0  $0  $0 
15A  Medicaid funds recovered attributable to the project  $0  $0  $0  $0 
15B 
Savings to beneficiaries attributable to the project  $0  $0  $0  $0 
15C  Other savings attributable to the project  $0  $0  $0  $0 
TOTAL 
15  Total Medicaid funds, beneficiary savings, and other savings  $0  $0  $0  $0 
14 + 15  Total savings attributable to the project  $0  $0  $0  $0 
83