DEPARTMENT OF HEALTH AND HUMAN SERVICES 
OFFICE OF INSPECTOR GENERAL 
WASHINGTON , DC  20201 
AUG 2 1 2015 
TO: 	 John Wren 
Deputy Administrator for the Center for Integrated Programs 
Administration for Community Living 
FROM:  Suzanne Murrin 
Deputy Inspector G-eneral 
for Evaluation and Inspections 
SUBJECT: 	 Memorandun1 Report:  Performance Data for the Senior Medicare Patrol 
Projects:  July 2015 Performance Report, OEI-02-15-00100 
This memorandum report presents performance data for the Senior Medicare Patrol (SMP) 
projects for 2014.  The Office of Inspector General (OIG) has collected these data since 
1997.  In July 2010, the -Administration on Aging (AoA), which is now part of the 
Administration for Community Living (ACL), requested that OIG continue to collect and 
report performance data for the projects to support its efforts to evaluate and improve their 
performance.  OIG currently reports this performance data on an annual basis. 
SUMMARY 
The SMP projects receive grants from ACL to recruit and train retired professionals and other 
senior citizens to recognize and report instances or patterns of health care fraud.  In 2014, the 
53 projects: 
 	 had 5,294 active volunteers, a 3-percent decrease from 2013, 
 	 conducted 14,692 group education sessions, a 2-percent decrease from 2013, and 
 	 conducted 202,8~2 one-on-one counseling sessions, a 37-percent increase from 2013. 
The projects achieved the following recoveries, savings, and cost avoidance: 
 	 Expected Medicare and Medicaid recoveries that were attributable to the projects were 
$661,333 , a 93-percent decrease from 2013. 
 	 Total savings to beneficiaries and others was $80,228, a 92-percent increase from 2013. 
 	 Cost avoidance on behalf of Medicare, Medicaid, beneficiaries, and others was 
$200,598, a 40-percent increase from 2013. 
We continue to emphasize that the projects may not be receiving full credit for savings 
attributable to their work.  It is not always possible to track referrals to Medicare contractors or 
law enforcement from beneficiaries who have learned to detect fraud, waste, and abuse from the  Page 2  John Wren 
 
projects. In addition, the projects are unable to track the substantial savings derived from a 
sentinel effect whereby fraud and errors are reduced by Medicare beneficiaries scrutiny of their 
bills.  
 
BACKGROUND  
 
There is one SMP project in each of the 50 States and in the District of Columbia, Puerto Rico, 
Guam, and the U.S. Virgin Islands.1  In 2014, funding for the projects totaled $15.5 million 
$8.9 million from ACL, and $6.6 million in Health Care Fraud and Abuse Control Program  
(HCFAC) funding.  Of the $6.6 million in HCFAC funding, $3.4 million was provided to 
support infrastructure, technical assistance, and other SMP project activities, and $3.2 million 
was designated for expanding the projects capacity to detect and prevent fraud.  In 2013, 
funding for the projects totaled $19.6 million.  
 
Performance Measures  
In 2007, AoA revised some of the performance measures to more accurately reflect the work of 
the SMP projects. AoA developed the following performance measures, among others:  number 
of active volunteers, number of simple inquiries, and number of complex issues.  Active 
volunteers are individuals who are trained to assist with teaching beneficiaries how to detect 
fraud, waste, and abuse in Medicare and other health care programs.  Simple inquiries are 
beneficiary inquiries that are quickly resolved with very little research or review.  Complex 
issues involve collecting more detailed information related to an issue or a complaint that may 
warrant further action by an investigative agency, such as the reporting of potential fraud or 
abuse by a provider. 
 
Also in 2007, the projects were required to begin measuring cost avoidancein this case, the 
health care expenditures for which Medicare, Medicaid, a beneficiary, or another entity 
(e.g., a secondary health insurer or a pharmacy) was relieved of responsibility for payment as 
a result of the projects. For example, if a beneficiary discovers charges for services that he or 
she did not receive and a project, on behalf of the beneficiary, contacts the provider and receives 
a corrected billing statement, the project may report this as cost avoidance.   
 
In 2012, the performance measures for both Medicare and Medicaid recoveries attributable to the 
projects were expanded to account for expected recoveries in addition to actual recoveries.  This 
is consistent with how OIG reports its recoveries.2    
 
 
______________________________________________________________________________ 
1  West Virgnias SMP grant ended September 2014.  Data for this State is not included in the report. 

2 As  required by the Inspector General Act of  1978 (P.L. No. 95-452), as amended, OIG  reports semiannually to the 

Secretary of Health and Human Services and to Congress  on the activities of the office.  In the semiannual report, 

OIG reports  expected recoveries.  See the most recent semiannual report at  https://oig.hhs.gov/reports-and-
publications/semiannual/index.asp. 

 
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)   Page 3  John Wren 
 
Tracking Systems 
ACL uses a Web-based system named the Seniors Medicare Assistance and Reporting Tool for 
Fraud and Complaint Tracking System (SMART FACTS).  The SMP projects are required to use 
SMART FACTS to track and report activities and complaints and to refer cases directly to an 
investigative agency. 
 
METHODOLOGY    
 
We based this review on data reported by 53 SMP projects.  The data is from SMART FACTS, 
which is maintained by the program.  In addition, we requested and reviewed documentation 
from the projects for expected recoveries of funds for the Medicare and Medicaid programs.  We  
also requested and reviewed documentation for savings to beneficiaries and others that were 
attributable to the projects, as well as documentation for cost avoidance.  We did not review 
documentation for the other performance measures.  The results for all of the performance 
measures are presented in detail in the appendixes.  
 
Standards 
This study was conducted in accordance with the Quality Standards for Inspection and 
Evaluation issued by the Council of the Inspectors General on Integrity and Efficiency. 
 
RESULTS  
 
Results for 2014 
In 2014, the 53 SMP projects had a total of 5,249 active volunteers.  These volunteers conducted 
202,862 one-on-one counseling sessions and 14,692 group education sessions.  In total, 
452,714 beneficiaries attended these group education sessions.  The projects also reported 
conducting 110,615 media airings, which are any distribution of media (e.g., print, radio, 
television, or electronic) to educate about fraud and the services of the project.  Additionally, the 
projects reported conducting 12,417 community outreach education events.  As a result of these 
training sessions and events, the projects received 92,754 simple inquiries and resolved 91,981 of 
them.  They also received 1,614 inquiries involving complex issues; of which 660 inquiries were 
referred for further action.  
Expected Medicare and Medicaid recoveries that were attributable to the projects were $661,333.  
Savings to beneficiaries and others totaled $80,228, and cost avoidance on behalf of Medicare, 
Medicaid, beneficiaries, and others was $200,598.   
 
Comparison With Results for 2013 
The projects had 5,294 active volunteers in 2014, a 3-percent decrease from 5,406 active 
volunteers in 2013. The projects conducted 14,692 group education sessions in 2014, a  
2-percent decrease from 14,924 group education sessions in 2013.  However, the projects 
conducted 37 percent more one-on-one counseling sessions, increasing to 202,862 from 148,235. 
 
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)   Page 4  John Wren 
 
In 2014, the projects reported $661,333 in expected Medicare and Medicaid recoveries, 
a 93-percent decrease from 2013.  In 2013, expected recoveries were $9.1 million and were 
primarily the result of one projects efforts.3  However, total savings to beneficiaries and others 
increased from $41,718 in 2013 to $80,228 in 2014.  Finally, cost avoidance on behalf of 
Medicare, Medicaid, beneficiaries, and others increased by 40 percent, from $143,282 in 2013 to 
$200,598 in 2014. 
 
Results Since 1997  
Since the programs inception 18 years ago, 72 SMP projects have reported performance data.  
In total, these projects reported conducting 1.6 million one-on-one counseling sessions and 
138,441 group education sessions.  A total of 4.9 million beneficiaries attended these group 
education sessions. The projects also reported conducting 2.4 million media airings and 
196,225 community outreach education events. Total expected savings to Medicare and 
Medicaid attributable to the projects were $115.1 million.  Most of the savings resulted from one 
projects involvement in adjustments to Medicaid claims for individuals entitled to both  
Medicare and Medicaid.4  Total savings to beneficiaries and other payers were approximately 
$7.0 million.  Finally, total cost avoidance on behalf of Medicare, Medicaid, beneficiaries, and 
others was $9.0 million.  
 
CONCLUSION 
 
The SMP projects receive grants from ACL to recruit and train retired professionals and other 
senior citizens to recognize and report instances or patterns of health care fraud.  In 2014, the 
53 projects had slightly fewer active volunteers than in 2013.  The projects conducted slightly 
fewer group education sessions but conducted significantly more one-on-one counseling 
sessions. Results attributable to their efforts included $661,333 in expected Medicare and 
Medicaid recoveries and total savings to beneficiaries and others of about $80,000.   
 
We continue to emphasize that the projects may not be receiving full credit for savings 
attributable to their work. It is not always possible to track referrals to Medicare contractors or 
law enforcement from beneficiaries who have learned to detect fraud, waste, and abuse from the  
projects. In addition, the projects are unable to track the substantial savings derived from a 
sentinel effect whereby fraud and errors are reduced by Medicare beneficiaries scrutiny of their 
bills.  
 
 
 
 
______________________________________________________________________________ 
3 In 2012, expected Medicare and Medicaid recoveries were $6.1 million.  

4 The project reported these savings between  2001 and 2003.  Prior to 2007, OIG reviewed  documentation on 
 
savings to Medicare only and  included  self-reported data on savings to Medicaid,  beneficiaries, and  other entities. 

 
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)   Page 5  John Wren 
 
As agreed, we will continue to monitor the projects and will provide ACL with annual summary 
reports of performance data.  This memorandum report is being issued directly in final form  
because it contains no recommendations.  If you have comments or questions about this 
memorandum report, please provide them within 60 days.  Please refer to report number  
OEI-02-15-00100 in all correspondence. 
 
cc:   
Kathleen Cantwell 
Director of the Office of Strategic Operations and Regulatory Affairs 
Centers for Medicare & Medicaid Services  
   
 
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)    
Results for Performance Measures 

for the Senior Medicare Patrol Projects 

 
 
 
List of Appendixes 
 
Appendix A:  Summary of Overall Performance of Projects Since 1997........................................  7
  
 
Appendix B:  Summary of Overall Performance of Projects in 2014...............................................  9
  
 
Appendix C:  Results for 2014, by Performance Measure............................................................11
  
 
Appendix D:  Results for 2014, by Project............................................................................. 33 

 
Appendix E:  Definitions of Performance Measures................................................................. 87
 
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        6    
APPENDIX A 
 
Summary of Overall Performance of Projects Since 1997 
 
The following table provides a summary of the overall performance of all 72 Senior Medicare Patrol projects that have operated since 
1997. 
 
Performance measures labeled with an asterisk (*) are reported as of 2007. 
 
For performance measure #15Number of complex issues pending further actionthe same issue can continue through numerous 
reporting periods for a project. Therefore, the data cannot be added to the number from prior years.  
 
Performance measures #17A and #17B, labeled with two asterisks (**), were changed to include actual and expected recoveries as of 
2012. Prior to 2012, the measures only included actual recoveries.   
 
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        7    
 
Summary of Overall Performance of Projects Since 1997 
 
    Total Since 1997 
  PERFORMANCE MEASURES    
1  Total number of active volunteers*   46,428  
2  Total number  of volunteer training hours*   505,400  
3  Total number of  volunteer work hours*   1,105,124  
4  Number of media airings   2,393,866  
5   Number of community outreach education events conducted   196,225  
6  Estimated number of people reached by community outreach education events   30,150,226  
7   Number of group education sessions for  beneficiaries   138,441  
8   Number of beneficiaries who attended group education sessions    4,933,065  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary   1,643,744  
10  Total number of simple inquiries received*   628,608  
11   Total number of simple inquiries resolved*   614,040  
12  Number of inquiries involving complex issues received*   34,643  
13A  Number of inquiries involving complex issues referred for further action*   9,418 
13B   Total dollar amount referred for further action*   $46,975,979  
14   Number of complex issues resolved*   18,239  
15   Number of complex issues pending further  action*   N/A  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others*   $9,039,787 
17A  Expected Medicare recoveries attributable to  the projects**   $20,305,252 
17B   Expected Medicaid recoveries attributable to  the projects**   $94,812,297 
17C   Actual savings to  beneficiaries attributable to the projects  $3,496,932 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $3,471,864 
17A17D  Total savings attributable to the projects  $122,086,346  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        8    
APPENDIX B 
 
Summary of Overall Performance of Projects in 2014 
 
 
The following table provides data for the 53 Senior Medicare Patrol projects that operated in 2014.5    
 
______________________________________________________________________________ 
5 Data  do not include West  Virginia.  The SMPs grant ended September 2014.  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        9    
 
Summary of  Overall Performance of Projects in 2014 
 
    Total for 2014 
  PERFORMANCE MEASURES    
1  Total number of active volunteers   5,249 
2  Total number  of volunteer training hours    39,196  
3  Total number of  volunteer work hours   117,300  
4  Number of media airings   110,615  
5   Number of community outreach education events conducted   12,417  
6  Estimated number of people reached by community outreach education events   1,118,982  
7   Number of group education sessions for  beneficiaries   14,692  
8   Number of beneficiaries who attended group education sessions    452,714  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary   202,862  
10  Total number of simple inquiries received   92,754  
11   Total number of simple inquiries resolved    91,981  
12  Number of inquiries involving complex issues received   1,614 
13A  Number of inquiries involving complex issues referred for further action   660 
13B   Total dollar amount referred for further action   $3,994,603 
14   Number of complex issues resolved   1,369 
15   Number of complex issues pending further  action   2,712 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $200,598 
17A  Expected Medicare recoveries attributable to  the projects  $660,829 
17B   Expected  Medicaid recoveries attributable to the projects   $504 
17C   Actual savings to  beneficiaries attributable to the projects  $79,565  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $663 
17A17D  Total savings attributable to the projects  $741,562 
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        10    
APPENDIX C 
 
Results for 2014, by  Performance Measure 
 
The following tables provide the results by performance measure for each of the 53 Senior Medicare Patrol projects operating  
in 2014.6    
 
Note:  The total amounts for some performance measures may not match the sum of each of these performance measures in 

Appendix B because of rounding. 

 
 
______________________________________________________________________________ 
6 Data  do not include West  Virginia.  The SMPs grant ended September 2014. 
 
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100) 
       11    
 
   
PERFORMANCE MEASURE  1: Total Number of Active Volunteers 
  Total for 2014         Total for 2014 
Alabama  19    Montana  45  
Alaska  9     Nebraska  44  
Arizona    187     Nevada  84  
Arkansas  44     New Hampshire  13  
California  699     New Jersey    53  
Colorado  50     New Mexico   45  
Connecticut  73     New York  427 
Delaware  29     North Carolina   805 
District of Columbia   63    North Dakota  74  
Florida  165     Ohio    59  
Georgia   190    Oklahoma  17  
Guam  10     Oregon    202  
Hawaii  80     Pennsylvania  52  
Idaho  95     Puerto Rico  21 
Illinois  54     Rhode Island  32  
Indiana  55     South Carolina   28  
Iowa  40     South Dakota   0  
Kansas  1     Tennessee  78 
Kentucky  172     Texas  82  
Louisiana  46     U.S. Virgin Islands   26  
Maine  87     Utah  124 
Maryland  138     Vermont  51  
Massachusetts  46    Virginia   30  
Michigan  304    Washington    20  
Minnesota  58     Wisconsin  80 
Mississippi  6    Wyoming  15  
Missouri  22       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        12      
PERFORMANCE MEASURE  2: Total Number of Volunteer Training Hours 
  Total for 2014        Total for 2014 
Alabama                 72    Montana  81  
Alaska                  69    Nebraska  414 
Arizona              2,976    Nevada  1171 
Arkansas                  92    New Hampshire  6  
California            2,868    New Jersey                   989 
Colorado               168    New Mexico                   389 
Connecticut                292    New York                1,399 
Delaware                139    North Carolina                 5,050 
District of Columbia                557    North Dakota                  103 
Florida             1,199    Ohio                    266 
Georgia                644    Oklahoma                  275 
Guam                172    Oregon                   532 
Hawaii             1,705    Pennsylvania  113 
Idaho            1,203    Puerto Rico  1256 
Illinois                222    Rhode Island  320 
Indiana                130    South Carolina   282  
Iowa                266    South Dakota   0  
Kansas                   0      Tennessee  751 
Kentucky                723    Texas  480  
Louisiana                215    U.S. Virgin Islands   295  
Maine            1,204    Utah  804 
Maryland            1,665    Vermont  242  
Massachusetts               209    Virginia   95  
Michigan             5,661    Washington    163 
Minnesota               792    Wisconsin                  242 
Mississippi  6    Wyoming                    78 
Missouri               156       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        13    
 
PERFORMANCE MEASURE 3: Total Number of Volunteer Work Hours 
  Total for 2014         Total for 2014 
Alabama               205    Montana                   575 
Alaska                292    Nebraska                1,469 
Arizona              4,048    Nevada                1,321 
Arkansas                828    New Hampshire                  373 
California          26,334    New Jersey                   877 
Colorado               136    New Mexico                3,383 
Connecticut                446    New York                2,536 
Delaware                767    North Carolina                 8,890 
District of Columbia             1,336    North Dakota                  491 
Florida             2,534    Ohio                    722 
Georgia             4,893    Oklahoma                    73 
Guam             1,755    Oregon                2,815 
Hawaii             1,258    Pennsylvania               1,030 
Idaho            3,642    Puerto Rico               5,927 
Illinois                838    Rhode Island               1,107 
Indiana             1,041    South Carolina                   676 
Iowa                938    South Dakota   0  
Kansas                  27    Tennessee                3,297 
Kentucky             2,270     Texas                   608 
Louisiana             1,000    U.S.  Virgin  Islands                   513 
Maine            6,302    Utah               2,659 
Maryland            6,371    Vermont                1,351 
Massachusetts            1,860    Virginia                   340 
Michigan             4,663    Washington                1,143 
Minnesota               330    Wisconsin                  563 
Mississippi                  37    Wyoming                  222 
Missouri               195       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        14    
 
PERFORMANCE MEASURE  4: Number of Media Airings 
  Total for 2014      Total for 2014 
Alabama               189    Montana                   256 
Alaska                   8    Nebraska                7,194 
Arizona                 317    Nevada                2,234 
Arkansas                985    New Hampshire                  188 
California            1,458    New Jersey                1,057 
Colorado                 88    New Mexico                6,424 
Connecticut                  26    New York                   632 
Delaware                223    North Carolina                 6,766 
District of Columbia                365    North Dakota               1,174 
Florida                327    Ohio                    235 
Georgia             1,877    Oklahoma                  185 
Guam             1,099    Oregon                9,345 
Hawaii             8,218    Pennsylvania                    80 
Idaho               827    Puerto Rico  0 
Illinois                175    Rhode Island                  338 
Indiana             4,503    South Carolina                   332 
Iowa             1,010    South Dakota   0  
Kansas                  14    Tennessee                8,258 
Kentucky          19,988     Texas                     42 
Louisiana             3,150    U.S.  Virgin  Islands                     10 
Maine               858    Utah                  229 
Maryland            4,344    Vermont                     79 
Massachusetts               582    Virginia                   144 
Michigan                294    Washington                   640 
Minnesota               367    Wisconsin                  562 
Mississippi                  22    Wyoming             12,890 
Missouri                  7       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        15    
 
PERFORMANCE MEASURE  5: Number of Community Outreach Education Events Conducted 
  Total for 2014         Total for 2014 
Alabama               275    Montana                     26 
Alaska                  11    Nebraska                   140 
Arizona                 155    Nevada                   142 
Arkansas                  32    New Hampshire                    80 
California               887    New Jersey                     45 
Colorado               102    New Mexico                   291 
Connecticut                111    New York                   341 
Delaware                117    North Carolina                    779 
District of Columbia                  85    North Dakota                    75 
Florida                305    Ohio                    173 
Georgia                687    Oklahoma                  112 
Guam                  26    Oregon                   164 
Hawaii                  86    Pennsylvania                    67 
Idaho               138    Puerto Rico               1,453 
Illinois                196    Rhode Island                  251 
Indiana                175    South Carolina                   257 
Iowa                  46    South Dakota                      4 
Kansas                  80    Tennessee                   310 
Kentucky                116    Texas                   160 
Louisiana                114    U.S.  Virgin  Islands                     25 
Maine               153    Utah                  282 
Maryland               257    Vermont                     36 
Massachusetts                 75    Virginia                   256 
Michigan                250    Washington                1,004 
Minnesota                 96    Wisconsin                    53 
Mississippi                107    Wyoming                    23 
Missouri            1,186       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        16    
 
PERFORMANCE MEASURE  6: Estimated Number of People Reached by Community Outreach Education 
  Total for 2014      Total for 2014 
Alabama          22,092    Montana                1,720 
Alaska                315    Nebraska                8,689 
Arizona           19,188    Nevada                7,805 
Arkansas             3,654    New Hampshire               5,303 
California        114,637     New Jersey                4,215 
Colorado            7,514    New Mexico             19,250 
Connecticut          10,051    New York             44,610 
Delaware          10,004    North Carolina             113,006 
District of Columbia             6,534    North Dakota               3,430 
Florida          45,778    Ohio              20,751 
Georgia           40,420    Oklahoma               9,014 
Guam             2,278    Oregon              13,329 
Hawaii             6,368    Pennsylvania               5,700 
Idaho            9,529    Puerto Rico             48,653 
Illinois          13,503    Rhode Island               6,747 
Indiana          28,010    South Carolina             23,116 
Iowa             3,831    South Dakota                   244 
Kansas             4,220    Tennessee             67,289 
Kentucky          11,863     Texas              17,536 
Louisiana          15,838    U.S.  Virgin  Islands                2,142 
Maine            5,883    Utah             17,876 
Maryland          29,102    Vermont                1,013 
Massachusetts            8,932    Virginia              18,638 
Michigan           65,587    Washington              55,543 
Minnesota          28,267    Wisconsin               3,325 
Mississippi             4,634    Wyoming               2,413 
Missouri          79,593       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        17    
 
PERFORMANCE MEASURE  7: Number of Group Education Sessions for Beneficiaries 
  Total for 2014        Total for 2014 
Alabama               427    Montana  302 
Alaska                  15    Nebraska  223 
Arizona                 502    Nevada  145  
Arkansas                  90    New Hampshire  108  
California            1,424    New Jersey   185 
Colorado               177    New Mexico   260  
Connecticut                  91    New York  1015 
Delaware                  47    North Carolina   416 
District of Columbia                161    North Dakota  233 
Florida                200    Ohio    72  
Georgia                709    Oklahoma  301  
Guam                162    Oregon    249  
Hawaii                  58    Pennsylvania  251 
Idaho               243    Puerto Rico  0 
Illinois                355    Rhode Island  73  
Indiana                224    South Carolina   215  
Iowa                477    South Dakota   12  
Kansas                  71    Tennessee  431 
Kentucky                290    Texas  387  
Louisiana                141    U.S. Virgin Islands   28  
Maine               162    Utah  420 
Maryland               957    Vermont  129  
Massachusetts               101    Virginia   169 
Michigan                647    Washington    284 
Minnesota               421    Wisconsin  113 
Mississippi                  28    Wyoming  19  
Missouri               472       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        18    
 
PERFORMANCE MEASURE  8: Number of Beneficiaries Who Attended Group Education Sessions 
  Total for 2014        Total for 2014 
Alabama          13,826    Montana                9,342 
Alaska                238    Nebraska                5,762 
Arizona           14,656    Nevada                2,660 
Arkansas             3,438    New Hampshire               2,132 
California          46,135    New Jersey                7,272 
Colorado            4,193    New Mexico             12,178 
Connecticut             2,355    New York             30,382 
Delaware             1,881    North Carolina              15,202 
District of Columbia             2,909    North Dakota               4,157 
Florida             7,764    Ohio                 1,481 
Georgia           29,624    Oklahoma               9,118 
Guam             3,297    Oregon                5,697 
Hawaii             1,883    Pennsylvania               5,176 
Idaho            6,146    Puerto Rico  0 
Illinois             9,148    Rhode Island               1,504 
Indiana             8,754    South Carolina                5,508 
Iowa          17,083    South Dakota                   576 
Kansas             1,273    Tennessee             14,295 
Kentucky             6,771     Texas              10,949 
Louisiana             4,215    U.S.  Virgin  Islands                   442 
Maine            2,140    Utah             11,227 
Maryland          25,237    Vermont                2,221 
Massachusetts            2,628    Virginia                4,651 
Michigan           27,242    Washington              12,518 
Minnesota            5,088    Wisconsin               2,111 
Mississippi             1,291    Wyoming                  412 
Missouri          26,526       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        19    
 
PERFORMANCE MEASURE  9:  Number of One-on-One Counseling Sessions Held With or on Behalf of a 
Beneficiary 
  Total for 2014         Total for 2014 
Alabama            9,309    Montana                1,306 
Alaska                  18    Nebraska                4,409 
Arizona              1,748    Nevada                1,509 
Arkansas                814    New Hampshire               3,792 
California          31,969    New Jersey                   123 
Colorado               112    New Mexico                5,775 
Connecticut                  29    New York                   182 
Delaware             3,663    North Carolina              15,831 
District of Columbia                  52    North Dakota                  148 
Florida                  85    Ohio                       3 
Georgia             1,777    Oklahoma                  531 
Guam             1,892    Oregon                3,853 
Hawaii                  70    Pennsylvania                    31 
Idaho            3,198    Puerto Rico  0 
Illinois             7,910    Rhode Island               2,762 
Indiana             1,016    South Carolina                9,406 
Iowa                149    South Dakota                   143 
Kansas                  16    Tennessee             11,221 
Kentucky             2,019     Texas                   111 
Louisiana                230    U.S.  Virgin  Islands                     44 
Maine          12,400    Utah               7,973 
Maryland          34,153    Vermont  27  
Massachusetts               889    Virginia                1,181 
Michigan             3,864    Washington                8,664 
Minnesota                 12    Wisconsin                    66 
Mississippi             3,598    Wyoming               2,775 
Missouri                  4       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        20    
 
PERFORMANCE MEASURE  10:  Total Number of Simple Inquiries Received 
  Total for 2014         Total for 2014 
Alabama               189    Montana                   185 
Alaska                  16    Nebraska                   446 
Arizona                 703    Nevada                   415 
Arkansas                236    New Hampshire                  725 
California               324    New Jersey                   896 
Colorado            1,473    New Mexico                      5 
Connecticut                199    New York                4,565 
Delaware                433    North Carolina                 3,206 
District of Columbia                254    North Dakota                    75 
Florida             1,174    Ohio                    120 
Georgia             1,996    Oklahoma  261  
Guam                740    Oregon              10,937 
Hawaii                279    Pennsylvania                  861 
Idaho               182    Puerto Rico  0 
Illinois             3,953    Rhode Island               8,899 
Indiana             2,527    South Carolina                9,947 
Iowa                286    South Dakota                     31 
Kansas                  26    Tennessee                     88 
Kentucky             3,128     Texas                   219 
Louisiana                153    U.S.  Virgin  Islands                     10 
Maine            2,363    Utah               5,432 
Maryland            1,930    Vermont                     39 
Massachusetts            1,022    Virginia                   526 
Michigan                157    Washington                9,697 
Minnesota            2,139    Wisconsin                  468 
Mississippi                290    Wyoming                  137 
Missouri            8,392       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        21    
 
PERFORMANCE MEASURE  11:  Total Number of Simple Inquiries Resolved 
  Total for 2014        Total for 2014 
Alabama               189    Montana                   185 
Alaska                  16    Nebraska                   446 
Arizona                 703    Nevada                   415 
Arkansas                236    New Hampshire                  413 
California               324    New Jersey                   896 
Colorado            1,473    New Mexico                      5 
Connecticut                198    New York                4,144 
Delaware                433    North Carolina                 3,206 
District of Columbia                254    North Dakota                    75 
Florida             1,174    Ohio                    120 
Georgia             1,994    Oklahoma  261  
Guam                740    Oregon              10,937 
Hawaii                279    Pennsylvania                  861 
Idaho               182    Puerto Rico  0 
Illinois             3,953    Rhode Island               8,899 
Indiana             2,527    South Carolina                9,947 
Iowa                286    South Dakota                     31 
Kansas                  26    Tennessee                     88 
Kentucky             3,128     Texas                   183 
Louisiana                153    U.S.  Virgin  Islands                      9 
Maine            2,363    Utah               5,432 
Maryland            1,930    Vermont                     39 
Massachusetts            1,022    Virginia                   526 
Michigan                157    Washington                9,697 
Minnesota            2,139    Wisconsin                  468 
Mississippi                290    Wyoming                  137 
Missouri            8,392       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        22    
 
PERFORMANCE MEASURE  12: Number of Inquiries Involving Complex Issues Received 
  Total for 2014        Total for 2014 
Alabama                  3    Montana  8 
Alaska                   5    Nebraska  18  
Arizona    0     Nevada  11  
Arkansas                  56    New Hampshire  1  
California               294    New Jersey    69  
Colorado                 43    New Mexico   24  
Connecticut                   2    New York  13  
Delaware                  22    North Carolina   5 
District of Columbia                   4    North Dakota  1 
Florida                   2    Ohio    27  
Georgia                   1    Oklahoma  6  
Guam  0     Oregon    16  
Hawaii                  15    Pennsylvania  47  
Idaho                  7    Puerto Rico  0 
Illinois                  34    Rhode Island  17  
Indiana                  26    South Carolina   0  
Iowa                  13    South Dakota   3  
Kansas                   2    Tennessee  84 
Kentucky                  22    Texas  47  
Louisiana                  41    U.S. Virgin Islands   0  
Maine                 20    Utah  20  
Maryland                 27    Vermont  7  
Massachusetts                 15    Virginia   15  
Michigan                   9    Washington    482 
Minnesota                  1    Wisconsin  6 
Mississippi                   5    Wyoming  18  
Missouri  0       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        23    
 
PERFORMANCE MEASURE  13A:  Number of Inquiries Involving Complex Issues Referred for Further Action 
  Total for 2014         Total for 2014 
Alabama  2    Montana  1 
Alaska  4     Nebraska  10  
Arizona    0     Nevada  8  
Arkansas  50     New Hampshire  1  
California  175     New Jersey    15  
Colorado  29     New Mexico   5  
Connecticut  3    New York  0 
Delaware  11     North Carolina   3 
District of Columbia   3    North Dakota  1 
Florida  2    Ohio    4  
Georgia   1    Oklahoma  5  
Guam  0     Oregon    11  
Hawaii  4     Pennsylvania  30  
Idaho  6    Puerto Rico  0 
Illinois  28     Rhode Island  10  
Indiana  14     South Carolina   0  
Iowa  1     South Dakota   0  
Kansas  0     Tennessee  85 
Kentucky  8     Texas  47  
Louisiana  10     U.S. Virgin Islands   0  
Maine  4    Utah  21  
Maryland  3    Vermont  3  
Massachusetts  2    Virginia   15  
Michigan  2    Washington    14  
Minnesota  0     Wisconsin  0 
Mississippi  1    Wyoming  8  
Missouri  0       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        24    
 
PERFORMANCE MEASURE 13B: Total Dollar Amount Referred for Further Action 
  Total for 2014        Total for 2014 
Alabama  $0    Montana  $45,356  
Alaska  $3,103    Nebraska  $4,469 
Arizona    $0     Nevada  $4,106 
Arkansas  $3,942    New Hampshire  $75  
California  $94,538     New Jersey    $29,666  
Colorado  $3,331,174    New Mexico   $22,290  
Connecticut  $0     New York  $0  
Delaware  $26,728     North Carolina   $200 
District of Columbia   $4,508    North Dakota  $0  
Florida  $26,691     Ohio    $2,589 
Georgia   $0     Oklahoma  $1,627 
Guam  $0     Oregon    $17,384  
Hawaii  $7,205    Pennsylvania  $3,353 
Idaho  $8,193    Puerto Rico  $0 
Illinois  $21,081     Rhode Island  $17,290 
Indiana  $5,664    South Carolina   $0  
Iowa  $6,115    South Dakota   $0  
Kansas  $0     Tennessee  $40,820 
Kentucky  $88,404     Texas  $83,777  
Louisiana  $24,958     U.S. Virgin Islands   $0  
Maine  $2,105    Utah  $22,298  
Maryland  $6,267    Vermont  $2,064 
Massachusetts  $19,889     Virginia   $1,117 
Michigan   $9,972    Washington    $0  
Minnesota  $0     Wisconsin  $0 
Mississippi  $202    Wyoming  $5,383 
Missouri  $0       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        25    
 
PERFORMANCE MEASURE  14: Number of Complex Issues Resolved 
  Total for 2014         Total for 2014 
Alabama  0    Montana  5 
Alaska  5     Nebraska  15  
Arizona    0     Nevada  5  
Arkansas  67     New Hampshire  1  
California  334     New Jersey    58  
Colorado  35     New Mexico   18  
Connecticut  0    New York  4 
Delaware  47     North Carolina   4 
District of Columbia   11    North Dakota  0 
Florida  7    Ohio    23  
Georgia   0    Oklahoma  1  
Guam  3     Oregon    8  
Hawaii  20     Pennsylvania  27  
Idaho  5    Puerto Rico  0 
Illinois  20     Rhode Island  22  
Indiana  22     South Carolina   0  
Iowa  3     South Dakota   1  
Kansas  12     Tennessee  45 
Kentucky  18     Texas  26  
Louisiana  35     U.S. Virgin Islands   0  
Maine  29     Utah  20  
Maryland  19     Vermont  5  
Massachusetts  3    Virginia   37  
Michigan  2    Washington    331 
Minnesota  0     Wisconsin  3 
Mississippi  3    Wyoming  10  
Missouri  0       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        26    
 
PERFORMANCE MEASURE  15: Number of Complex Issues Pending Further Action 
  Total for 2014         Total for 2014 
Alabama  25    Montana  16  
Alaska  1     Nebraska  11  
Arizona    28     Nevada  27  
Arkansas  30     New Hampshire  10  
California  269     New Jersey    10  
Colorado  15     New Mexico   6  
Connecticut  29     New York  121 
Delaware  36     North Carolina   24  
District of Columbia   10    North Dakota  2 
Florida  253     Ohio    17  
Georgia   48     Oklahoma  12  
Guam  0     Oregon    21  
Hawaii  12     Pennsylvania  52  
Idaho  5    Puerto Rico  2 
Illinois  127     Rhode Island  17  
Indiana  94     South Carolina   80  
Iowa  19     South Dakota   1  
Kansas  49     Tennessee  126 
Kentucky  8     Texas  178  
Louisiana  13     U.S. Virgin Islands   3  
Maine  6    Utah  0  
Maryland  38     Vermont  7  
Massachusetts  52    Virginia   37  
Michigan  19    Washington    565 
Minnesota  57     Wisconsin  16 
Mississippi  35    Wyoming  7  
Missouri  66       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        27    
 
PERFORMANCE MEASURE  16: Cost Avoidance on Behalf of Medicare, Medicaid, Beneficiaries, or Others 
  Total for 2014         Total for 2014 
Alabama  $0    Montana  $867 
Alaska  $80,225     Nebraska  $0  
Arizona    $0     Nevada  $0  
Arkansas  $2,198    New Hampshire  $0  
California  $27,722     New Jersey   $1,374 
Colorado  $4,469    New Mexico  $6,080 
Connecticut  $0     New York  $0  
Delaware  $4,332    North Carolina   $0  
District of Columbia   $0    North Dakota  $0  
Florida  $0     Ohio    $0  
Georgia   $0     Oklahoma  $0  
Guam  $0     Oregon    $462 
Hawaii  $0     Pennsylvania  $0  
Idaho  $2,625    Puerto Rico  $0 
Illinois  $0     Rhode Island  $191 
Indiana  $0     South Carolina   $0  
Iowa  $0     South Dakota  $1,030 
Kansas  $0     Tennessee  $6,818 
Kentucky  $470    Texas  $0  
Louisiana  $1,378    U.S. Virgin Islands   $0  
Maine  $10,178     Utah  $48,739  
Maryland  $0     Vermont  $0  
Massachusetts  $1,443    Virginia   $0  
Michigan  $0    Washington    $0  
Minnesota  $0     Wisconsin  $0 
Mississippi  $0    Wyoming  $0  
Missouri  $0       
 
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        28    
 
PERFORMANCE MEASURE  17A:  Expected Medicare Recoveries Attributable to the Projects 
  Total for 2014      Total for 2014 
Alabama  $0    Montana  $0  
Alaska  $0     Nebraska  $0  
Arizona    $0     Nevada  $0  
Arkansas  $0     New Hampshire  $0  
California  $575,287    New Jersey   $1,192 
Colorado  $5,870    New Mexico   $0  
Connecticut  $0     New York  $0  
Delaware  $50,933     North Carolina   $158 
District of Columbia   $0    North Dakota  $0  
Florida  $0     Ohio    $2,587 
Georgia   $0     Oklahoma  $0  
Guam  $0     Oregon    $0  
Hawaii  $0     Pennsylvania  $0  
Idaho  $0     Puerto Rico  $0 
Illinois  $21,541     Rhode Island  $1,054 
Indiana  $0     South Carolina   $0  
Iowa  $0     South Dakota   $0  
Kansas  $0     Tennessee  $0 
Kentucky  $2,029    Texas  $0  
Louisiana  $0     U.S. Virgin Islands   $0  
Maine  $0     Utah  $178 
Maryland  $0     Vermont  $0  
Massachusetts  $0    Virginia   $0  
Michigan  $0    Washington    $0  
Minnesota  $0     Wisconsin  $0 
Mississippi  $0    Wyoming  $0  
Missouri  $0       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        29    
 
PERFORMANCE MEASURE  17B:  Expected Medicaid Recoveries Attributable to the Projects 
  Total for 2014        Total for 2014 
Alabama  $0    Montana  $0  
Alaska  $0     Nebraska  $0  
Arizona    $0     Nevada  $0  
Arkansas  $0     New Hampshire  $0  
California  $0     New Jersey    $0  
Colorado  $0     New Mexico   $0  
Connecticut  $0     New York  $0  
Delaware  $0     North Carolina   $0  
District of Columbia   $0    North Dakota  $0  
Florida  $0     Ohio    $0  
Georgia   $0     Oklahoma  $0  
Guam  $0     Oregon    $0  
Hawaii  $0     Pennsylvania  $0  
Idaho  $0     Puerto Rico  $0 
Illinois  $0     Rhode Island  $0  
Indiana  $0     South Carolina   $0  
Iowa  $0     South Dakota   $0  
Kansas  $0     Tennessee  $0 
Kentucky  $504    Texas  $0  
Louisiana  $0     U.S. Virgin Islands   $0  
Maine  $0     Utah  $0  
Maryland  $0     Vermont  $0  
Massachusetts  $0    Virginia   $0  
Michigan  $0    Washington    $0  
Minnesota  $0     Wisconsin  $0 
Mississippi  $0    Wyoming  $0  
Missouri  $0       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        30    
 
PERFORMANCE MEASURE  17C:  Actual Savings To Beneficiaries Attributable to the Projects 
  Total for 2014        Total for 2014 
Alabama  $0    Montana  $0  
Alaska  $0     Nebraska  $0  
Arizona    $0     Nevada  $0  
Arkansas  $8     New Hampshire  $0  
California  $9,159    New Jersey   $8,797 
Colorado  $21,308    New Mexico  $4,820 
Connecticut  $0     New York  $0  
Delaware  $0     North Carolina   $0  
District of Columbia   $0    North Dakota  $0  
Florida  $0     Ohio    $0  
Georgia   $0     Oklahoma  $0  
Guam  $0     Oregon    $7,565 
Hawaii  $0     Pennsylvania  $0  
Idaho  $0     Puerto Rico  $0 
Illinois  $0     Rhode Island  $45 
Indiana  $0     South Carolina   $0  
Iowa  $0     South Dakota   $0  
Kansas  $0     Tennessee  $35 
Kentucky  $18,635     Texas   $246 
Louisiana  $0     U.S. Virgin Islands   $0  
Maine  $8,280    Utah  $668 
Maryland  $0     Vermont  $0  
Massachusetts  $0    Virginia   $0  
Michigan  $0    Washington    $0  
Minnesota  $0     Wisconsin  $0 
Mississippi  $0    Wyoming  $0  
Missouri  $0       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        31    
 
PERFORMANCE MEASURE  17D:  Other Savings Attributable to the Projects 
  Total for 2014         Total for 2014 
Alabama  $0    Montana  $0  
Alaska  $0     Nebraska  $0  
Arizona    $0     Nevada  $0  
Arkansas  $0     New Hampshire  $0  
California  $0     New Jersey   $185 
Colorado  $478    New Mexico   $0  
Connecticut  $0     New York  $0  
Delaware  $0     North Carolina   $0  
District of Columbia   $0    North Dakota  $0  
Florida  $0     Ohio    $0  
Georgia   $0     Oklahoma  $0  
Guam  $0     Oregon    $0  
Hawaii  $0     Pennsylvania  $0  
Idaho  $0     Puerto Rico  $0 
Illinois  $0     Rhode Island  $0  
Indiana  $0     South Carolina   $0  
Iowa  $0     South Dakota   $0  
Kansas  $0     Tennessee  $0 
Kentucky  $0     Texas  $0  
Louisiana  $0     U.S. Virgin Islands   $0  
Maine  $0     Utah  $0  
Maryland  $0     Vermont  $0  
Massachusetts  $0    Virginia   $0  
Michigan  $0    Washington    $0  
Minnesota  $0     Wisconsin  $0 
Mississippi  $0    Wyoming  $0  
Missouri  $0       
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        32    
APPENDIX D 

 
Results for 2014, by Project 
 
The following tables provide a project-by-project listing of the results for each performance measure for each of the 53 Senior  
Medicare Patrol projects in 2014.7   The tables also include the grant total for 2014 for each project.  
______________________________________________________________________________ 
7 Data  do not include West  Virginia.  The SMPs grant ended September 2014. 
 
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100) 
       33    
 
 
 
Alabama  Department of Senior Services, Montgomery  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  19  
2  Total number  of volunteer training hours    72  
3  Total number of  volunteer work hours  205 
4  Number of media airings   189 
5  Number of community outreach education events  conducted  275 
6  Estimated number of people reached by community outreach education events   22,092 
7  Number of group education sessions for  beneficiaries  427 
8  Number of beneficiaries who attended group education sessions    13,826 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   9,309  
10   Total number of simple inquiries received   189 
11   Total number of simple inquiries resolved    189 
12   Number of inquiries involving complex issues received  3 
13A   Number of inquiries involving complex issues referred for further action  2 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   25  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $242,578  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        34    
Alaska  Health and Social Services, Medicare Information Office, Anchorage  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  9 
2   Total number of volunteer training hours    69  
3  Total number of  volunteer work hours  292 
4  Number of media airings   8 
5  Number of community outreach education events  conducted  11 
6  Estimated number of people reached by community outreach education events   315 
7  Number of group education sessions for  beneficiaries  15  
8  Number of beneficiaries who attended group education sessions    238  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   18  
10   Total number of simple inquiries received   16  
11   Total number of simple inquiries resolved    16  
12   Number of inquiries involving complex issues received  5 
13A   Number of inquiries involving complex issues referred for further action  4 
13B   Total dollar amount referred for further action  $3,103 
14   Number of complex issues resolved   5 
15   Number of complex issues pending further  action   1  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $80,225  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $168,227  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        35    
 
Arizona Division of Aging and Adult Services, Phoenix  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  187 
2  Total number  of volunteer training hours    2,976 
3  Total number of  volunteer work hours  4,048 
4  Number of media airings   317 
5  Number of community outreach education events conducted  155 
6  Estimated number of people reached by community outreach education events  19,188 
7  Number of group education sessions for  beneficiaries  502  
8  Number  of beneficiaries who  attended group education sessions    14,656 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   1,748  
10   Total number of simple inquiries received   703 
11   Total number of simple inquiries resolved    703  
12   Number of inquiries involving complex issues received  0 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   28  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $229,709   
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        36    
Arkansas Department of Human Services, Division of Aging and Adult Services, Little Rock 
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  44 
2   Total number of volunteer training hours    92  
3  Total number of  volunteer work hours  828 
4  Number of media airings   985 
5  Number of community outreach education events  conducted  32 
6  Estimated number of people reached by community outreach education events   3,654 
7  Number of group education sessions for  beneficiaries  90  
8  Number of beneficiaries who attended group education sessions    3,438  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  814 
10   Total number of simple inquiries received   236 
11   Total number of simple inquiries resolved    236  
12   Number of inquiries involving complex issues received  56 
13A   Number of inquiries involving complex issues referred for further action  50  
13B   Total dollar amount referred for further action  $3,942 
14   Number of complex issues resolved   67 
15   Number of complex issues pending further  action   30  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $2,198 
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $8  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $8  
 
Grant Total:  $225,109   
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        37    
 
California  California Health Advocates, Santa Ana  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  699 
2  Total number  of volunteer training hours    2,868 
3  Total number of  volunteer work hours  26,334 
4  Number of media airings   1,458  
5  Number of community outreach education events conducted  887 
6  Estimated number of people reached by community outreach education events   114,637 
7  Number of group education sessions for  beneficiaries  1,424  
8  Number  of beneficiaries who  attended group education sessions    46,135 
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  31,969 
10   Total number of simple inquiries received   324 
11   Total number of simple inquiries resolved    324  
12   Number of inquiries involving complex issues received  294 
13A   Number of inquiries involving complex issues referred for further action  175 
13B   Total dollar amount referred for further action   $94,538  
14   Number of complex issues resolved   334 
15   Number of complex issues pending further  action   269  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $27,722  
17A   Expected Medicare recoveries attributable to  the project   $575,287 
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $9,159 
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $584,446 
 
Grant Total:  $344,965  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        38    
 
Colorado  Colorado Department of Regulatory Agencies, Division of Insurance, Denver  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  50 
2  Total number  of volunteer training hours    168 
3  Total number of  volunteer work hours  136 
4  Number of media airings   88  
5  Number of community outreach education events conducted  102 
6  Estimated number of people reached by community outreach education events   7,514 
7  Number of group education sessions for  beneficiaries  177  
8  Number of beneficiaries who attended group education sessions    4,193  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  112 
10   Total number of simple inquiries received   1,473  
11   Total number of simple inquiries resolved    1,473  
12   Number of inquiries involving complex issues received  43 
13A   Number of inquiries involving complex issues referred for further action  29  
13B   Total dollar amount referred for further action   $3,331,174  
14   Number of complex issues resolved   35 
15   Number of complex issues pending further  action   15  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $4,469  
17A   Expected Medicare recoveries attributable to  the project   $5,870  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $21,308  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $478 
17A17D  Total savings attributable to the project   $27,656  
 
Grant Total:  $222,833  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        39    
Connecticut  Connecticut Department of Social Services, Aging Services Division, Hartford  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  73 
2  Total number  of volunteer training hours    292 
3  Total number of  volunteer work hours  446 
4  Number of media airings   26  
5  Number of community outreach education events conducted  111 
6  Estimated number of people reached by community outreach education events  10,051 
7  Number of group education sessions for  beneficiaries  91  
8  Number of beneficiaries who attended group education sessions    2,355  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   29  
10   Total number of simple inquiries received   199 
11   Total number of simple inquiries resolved    198  
12   Number of inquiries involving complex issues received  2 
13A   Number of inquiries involving complex issues referred for further action  3 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   29  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $226,651 
 
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100) 
       40    
Delaware  Delaware Partners of Senior Medicare Patrol Program, New Castle  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  29 
2  Total number  of volunteer training hours    139 
3  Total number of  volunteer work hours  767 
4  Number of media airings   223 
5  Number of community outreach education events conducted  117 
6  Estimated number of people reached by community outreach education events  10,004 
7  Number of group education sessions for  beneficiaries  47  
8  Number of beneficiaries who attended group education sessions    1,881  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   3,663  
10   Total number of simple inquiries received   433 
11   Total number of simple inquiries resolved    433  
12   Number of inquiries involving complex issues received  22 
13A   Number of inquiries involving complex issues referred for further action  11  
13B   Total dollar amount referred for further action   $26,728  
14   Number of complex issues resolved   47 
15   Number of complex issues pending further  action   36  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $4,332 
17A   Expected Medicare recoveries attributable to  the project   $50,933  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project   $50,933  
 
Grant Total:  $209,182  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        41    
District of Columbia  AARP Legal Counsel for the Elderly, Washington, DC  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  63 
2  Total number  of volunteer training hours    557 
3  Total number of  volunteer work hours  1,336 
4  Number of media airings   365 
5  Number of community outreach education events  conducted  85 
6  Estimated number of people reached by community outreach education events   6,534 
7  Number of group education sessions for  beneficiaries  161  
8  Number of beneficiaries who attended group education sessions    2,909  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   52  
10   Total number of simple inquiries received   254 
11   Total number of simple inquiries resolved    254  
12   Number of inquiries involving complex issues received  4 
13A   Number of inquiries involving complex issues referred for further action  3 
13B   Total dollar amount referred for further action  $4,508 
14   Number of complex issues resolved   11 
15   Number of complex issues pending further  action   10  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $204,631  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        42    
 
Florida  Area Agency on Aging of Pasco-Pinellas, Inc., St. Petersburg  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  165 
2  Total number  of volunteer training hours    1,199 
3  Total number of  volunteer work hours  2,534 
4  Number of media airings   327 
5  Number of community outreach education events conducted  305 
6  Estimated number of people reached by community outreach education events  45,778 
7  Number of group education sessions for  beneficiaries  200  
8  Number of beneficiaries who attended group education sessions    7,764  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   85  
10   Total number of simple inquiries received   1,174  
11   Total number of simple inquiries resolved    1,174  
12   Number of inquiries involving complex issues received  2 
13A   Number of inquiries involving complex issues referred for further action  2 
13B   Total dollar amount referred for further action   $26,691  
14   Number of complex issues resolved   7 
15   Number of complex issues pending further  action   253  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $302,468  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        43    
Georgia  GeorgiaCares, Atlanta  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  190 
2  Total number  of volunteer training hours    644 
3  Total number of  volunteer work hours  4,893 
4  Number of media airings   1,877  
5  Number of community outreach education events conducted  687 
6  Estimated number of people reached by community outreach education events  40,420 
7  Number of group education sessions for  beneficiaries  709  
8  Number  of beneficiaries who  attended group education sessions    29,624 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   1,777  
10   Total number of simple inquiries received   1,996  
11   Total number of simple inquiries resolved    1,994  
12   Number of inquiries involving complex issues received  1 
13A   Number of inquiries involving complex issues referred for further action  1 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   48  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $245,586  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        44    
Guam  Department of Public Health & Social Services, Division of Senior Citizens, Mangilao  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  10 
2  Total number  of volunteer training hours    172 
3  Total number of  volunteer work hours  1,755 
4   Number of media airings   1,099  
5  Number of community outreach education events  conducted  26 
6  Estimated number of people reached by community outreach education events   2,278 
7  Number of group education sessions for  beneficiaries  162  
8  Number of beneficiaries who attended group education sessions    3,297  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   1,892  
10   Total number of simple inquiries received   740 
11   Total number of simple inquiries resolved    740  
12   Number of inquiries involving complex issues received  0 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   3 
15   Number of complex issues pending further  action   0  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $88,652 
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        45    
 
Hawaii Executive Office on Aging, Honolulu  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  80 
2  Total number  of volunteer training hours    1,705 
3  Total number of  volunteer work hours  1,258 
4   Number of media airings   8,218  
5  Number of community outreach education events  conducted  86 
6  Estimated number of people reached by community outreach education events   6,368 
7  Number of group education sessions for  beneficiaries  58  
8  Number of beneficiaries who attended group education sessions    1,883  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   70  
10   Total number of simple inquiries received   279 
11   Total number of simple inquiries resolved    279  
12   Number of inquiries involving complex issues received  15 
13A   Number of inquiries involving complex issues referred for further action  4 
13B   Total dollar amount referred for further action  $7,205 
14   Number of complex issues resolved   20 
15   Number of complex issues pending further  action   12  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $215,275  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        46    
Idaho  Idaho Commission on Aging, Boise  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  95 
2  Total number  of volunteer training hours    1,203 
3  Total number of  volunteer work hours  3,642 
4  Number of media airings   827 
5  Number of community outreach education events conducted  138 
6  Estimated number of people reached by community outreach education events   9,529 
7  Number of group education sessions for  beneficiaries  243  
8  Number of beneficiaries who attended group education sessions    6,146  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   3,198  
10   Total number of simple inquiries received   182 
11   Total number of simple inquiries resolved    182  
12   Number of inquiries involving complex issues received  7 
13A   Number of inquiries involving complex issues referred for further action  6 
13B   Total dollar amount referred for further action  $8,193 
14   Number of complex issues resolved   5 
15   Number of complex issues pending further  action   5  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $2,625 
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $211,457  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        47    
 
Illinois  AgeOptions, Oak Park  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  54 
2  Total number  of volunteer training hours    222 
3  Total number of  volunteer work hours  838 
4  Number of media airings   175 
5  Number of community outreach education events conducted  196 
6  Estimated number of people reached by community outreach education events  13,503 
7  Number of group education sessions for  beneficiaries  355  
8  Number of beneficiaries who attended group education sessions    9,148  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   7,910  
10   Total number of simple inquiries received   3,953  
11   Total number of simple inquiries resolved    3,953  
12   Number of inquiries involving complex issues received  34 
13A   Number of inquiries involving complex issues referred for further action  28  
13B   Total dollar amount referred for further action   $21,081  
14   Number of complex issues resolved   20 
15   Number of complex issues pending further  action   127  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $21,541  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project   $21,541  
 
Grant Total:  $267,606  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        48    
 
   
Indiana  Indiana Association of AAAs, IAAA Education Institute, Indianapolis  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  55 
2  Total number  of volunteer training hours    130 
3  Total number of  volunteer work hours  1,041 
4  Number of media airings   4,503  
5  Number of community outreach education events conducted  175 
6  Estimated number of people reached by community outreach education events  28,010 
7  Number of group education sessions for  beneficiaries  224  
8  Number of beneficiaries who attended group education sessions    8,754  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   1,016  
10   Total number of simple inquiries received   2,527  
11   Total number of simple inquiries resolved    2,527  
12   Number of inquiries involving complex issues received  26 
13A   Number of inquiries involving complex issues referred for further action  14  
13B   Total dollar amount referred for further action  $5,664 
14   Number of complex issues resolved   22 
15   Number of complex issues pending further  action   94  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $244,853  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        49    
Iowa  Northeast Iowa AAA, Waterloo  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  40 
2  Total number  of volunteer training hours    266 
3  Total number of  volunteer work hours  938 
4   Number of media airings   1,010  
5  Number of community outreach education events  conducted  46 
6  Estimated number of people reached by community outreach education events   3,831 
7  Number of group education sessions for  beneficiaries  477  
8  Number  of beneficiaries who  attended group education sessions    17,083 
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  149 
10   Total number of simple inquiries received   286 
11   Total number of simple inquiries resolved    286  
12   Number of inquiries involving complex issues received  13 
13A   Number of inquiries involving complex issues referred for further action  1 
13B   Total dollar amount referred for further action  $6,115 
14   Number of complex issues resolved   3 
15   Number of complex issues pending further  action   19  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $231,173  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        50    
Kansas  Department for Aging and Disability Services, Topeka  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  1 
2  Total number  of volunteer training hours    0 
3  Total number of  volunteer work hours  27  
4  Number of media airings   14  
5  Number of community outreach education events  conducted  80 
6  Estimated number of people reached by community outreach education events   4,220 
7  Number of group education sessions for  beneficiaries  71  
8  Number of beneficiaries who attended group education sessions    1,273  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   16  
10   Total number of simple inquiries received   26  
11   Total number of simple inquiries resolved    26  
12   Number of inquiries involving complex issues received  2 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   12 
15   Number of complex issues pending further  action   49  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $220,558  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        51    
 
Kentucky  Louisville Metro Department of Public Health & Wellness, Louisville  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  172 
2  Total number  of volunteer training hours    723 
3  Total number of  volunteer work hours  2,270 
4  Number of media airings   19,988 
5  Number of community outreach education events conducted  116 
6  Estimated number of people reached by community outreach education events  11,863 
7  Number of group education sessions for  beneficiaries  290  
8  Number of beneficiaries who attended group education sessions    6,771  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   2,019  
10   Total number of simple inquiries received   3,128  
11   Total number of simple inquiries resolved    3,128  
12   Number of inquiries involving complex issues received  22 
13A   Number of inquiries involving complex issues referred for further action  8 
13B   Total dollar amount referred for further action   $88,404  
14   Number of complex issues resolved   18 
15   Number of complex issues pending further  action   8  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $470 
17A   Expected Medicare recoveries attributable to  the project   $2,029 
17B   Expected Medicaid recoveries attributable to  the project   $504 
17C   Actual savings to  beneficiaries attributable to the project   $18,635  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project   $21,168  
 
Grant Total:  $231,935  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        52    
 
 
Louisiana  eQHealth Solutions, Baton Rouge  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  46  
2  Total number  of volunteer training hours    215 
3  Total number of  volunteer work hours  1,000 
4  Number of media airings   3,150  
5  Number of community outreach education events conducted  114 
6  Estimated number of people reached by community outreach education events  15,838 
7  Number of group education sessions for  beneficiaries  141  
8  Number of beneficiaries who attended group education sessions    4,215  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  230 
10   Total number of simple inquiries received   153 
11   Total number of simple inquiries resolved    153  
12   Number of inquiries involving complex issues received  41 
13A   Number of inquiries involving complex issues referred for further action  10  
13B   Total dollar amount referred for further action   $24,958  
14   Number of complex issues resolved   35 
15   Number of complex issues pending further  action   13  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $1,378 
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $233,477  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        53    
Maine  Legal Services for the Elderly, Augusta  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  87 
2  Total number  of volunteer training hours    1,204 
3  Total number of  volunteer work hours  6,302 
4  Number of media airings   858 
5  Number of community outreach education events conducted  153 
6  Estimated number of people reached by community outreach education events   5,883 
7  Number of group education sessions for  beneficiaries  162  
8  Number of beneficiaries who attended group education sessions    2,140  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  12,400 
10   Total number of simple inquiries received   2,363  
11   Total number of simple inquiries resolved    2,363  
12   Number of inquiries involving complex issues received  20 
13A   Number of inquiries involving complex issues referred for further action  4 
13B   Total dollar amount referred for further action  $2,105 
14   Number of complex issues resolved   29 
15   Number of complex issues pending further  action   6  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $10,178  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $8,280 
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $8,280 
 
Grant Total:  $213,732  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        54    
Maryland  Maryland Department of Aging, Baltimore  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  138 
2  Total number  of volunteer training hours    1,665 
3  Total number of  volunteer work hours  6,371 
4  Number of media airings   4,344  
5  Number of community outreach education events conducted  257 
6  Estimated number of people reached by community outreach education events  29,102 
7  Number of group education sessions for  beneficiaries  957  
8  Number  of beneficiaries who  attended group education sessions    25,237 
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  34,153 
10   Total number of simple inquiries received   1,930  
11   Total number of simple inquiries resolved    1,930  
12   Number of inquiries involving complex issues received  27 
13A   Number of inquiries involving complex issues referred for further action  3 
13B   Total dollar amount referred for further action  $6,267 
14   Number of complex issues resolved   19 
15   Number of complex issues pending further  action   38  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $233,477  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        55    
 
Massachusetts  Elder Services of  the Merrimack Valley, Inc., Lawrence  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  46 
2  Total number  of volunteer training hours    209 
3  Total number of  volunteer work hours  1,860 
4  Number of media airings   582 
5  Number of community outreach education events  conducted  75 
6  Estimated number of people reached by community outreach education events   8,932 
7  Number of group education sessions for  beneficiaries  101  
8  Number of beneficiaries who attended group education sessions    2,628  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  889 
10   Total number of simple inquiries received   1,022  
11   Total number of simple inquiries resolved    1,022  
12   Number of inquiries involving complex issues received  15 
13A   Number of inquiries involving complex issues referred for further action  2 
13B   Total dollar amount referred for further action   $19,889  
14   Number of complex issues resolved   3 
15   Number of complex issues pending further  action   52  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $1,443 
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $234,210  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        56    
Michigan  MMAP, Inc., Lansing  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  304 
2  Total number  of volunteer training hours    5,661 
3  Total number of  volunteer work hours  4,663 
4  Number of media airings   294 
5  Number of community outreach education events conducted  250 
6  Estimated number of people reached by community outreach education events  65,587 
7  Number of group education sessions for  beneficiaries  647  
8  Number  of beneficiaries who  attended group education sessions    27,242 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   3,864  
10   Total number of simple inquiries received   157 
11   Total number of simple inquiries resolved    157  
12   Number of inquiries involving complex issues received  9 
13A   Number of inquiries involving complex issues referred for further action  2 
13B   Total dollar amount referred for further action  $9,972 
14   Number of complex issues resolved   2 
15   Number of complex issues pending further  action   19  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $258,966  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        57    
 
Minnesota  Minnesota Board of Aging, Dept. of Human Services, Aging and Adult Services Div., 
Saint Paul  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  58 
2  Total number  of volunteer training hours    792 
3  Total number of  volunteer work hours  330 
4  Number of media airings   367 
5  Number of community outreach education events  conducted  96 
6  Estimated number of people reached by community outreach education events  28,267 
7  Number of group education sessions for  beneficiaries  421  
8  Number of beneficiaries who attended group education sessions    5,088  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   12  
10   Total number of simple inquiries received   2,139  
11   Total number of simple inquiries resolved    2,139  
12   Number of inquiries involving complex issues received  1 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   57  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $238,028  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        58    
 
Mississippi  Department of Human Services, Division of Aging and Adult Services, Jackson  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  6 
2  Total number  of volunteer training hours    6 
3  Total number of  volunteer work hours  37  
4  Number of media airings   22  
5  Number of community outreach education events conducted  107 
6  Estimated number of people reached by community outreach education events   4,634 
7  Number of group education sessions for  beneficiaries  28  
8  Number of beneficiaries who attended group education sessions    1,291  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   3,598  
10   Total number of simple inquiries received   290 
11   Total number of simple inquiries resolved    290  
12   Number of inquiries involving complex issues received  5 
13A   Number of inquiries involving complex issues referred for further action  1 
13B   Total dollar amount referred for further action  $202 
14   Number of complex issues resolved   3 
15   Number of complex issues pending further  action   35  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $228,926  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        59    
 
Missouri  Care Connection for Aging Services, Warrensburg  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  22  
2  Total number  of volunteer training hours    156 
3  Total number of  volunteer work hours  195 
4  Number of media airings   7 
5  Number of community outreach education events  conducted  1,186  
6  Estimated number of people reached by community outreach education events   79,593 
7  Number of group education sessions for  beneficiaries  472 
8  Number of beneficiaries who attended group education sessions    26,526 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   4 
10   Total number of simple inquiries received   8,392  
11   Total number of simple inquiries resolved    8,392  
12   Number of inquiries involving complex issues received  0 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   66  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries  attributable to  the project   $0  
17B   Expected Medicaid recoveries  attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)  $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $244,853  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        60    
Montana  Missoula Aging Services, Missoula  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  45 
2   Total number of volunteer training hours    81  
3  Total number of  volunteer work hours  575 
4  Number of media airings   256 
5  Number of community outreach education events  conducted  26 
6  Estimated number of people reached by community outreach education events   1,720 
7  Number of group education sessions for  beneficiaries  302  
8  Number of beneficiaries who attended group education sessions    9,342  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   1,306  
10   Total number of simple inquiries received   185 
11   Total number of simple inquiries resolved    185  
12   Number of inquiries involving complex issues received  8 
13A   Number of inquiries involving complex issues referred for further action  1 
13B   Total dollar amount referred for further action   $45,356  
14   Number of complex issues resolved   5 
15   Number of complex issues pending further  action   16  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $867 
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $208,910  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        61    
 
Nebraska  Nebraska Department of Health & Human Services, Lincoln  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  44 
2  Total number  of volunteer training hours    414 
3  Total number of  volunteer work hours  1,469 
4  Number of media airings   7,194  
5  Number of community outreach education events conducted  140 
6  Estimated number of people reached by community outreach education events   8,689 
7  Number of group education sessions for  beneficiaries  223  
8  Number of beneficiaries who attended group education sessions    5,762  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   4,409  
10   Total number of simple inquiries received   446 
11   Total number of simple inquiries resolved    446  
12   Number of inquiries involving complex issues received  18 
13A   Number of inquiries involving complex issues referred for further action  10  
13B   Total dollar amount referred for further action  $4,469 
14   Number of complex issues resolved   15 
15   Number of complex issues pending further  action   11  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $219,825  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        62    
 
Nevada  Division of Aging and Disability Services, Las Vegas  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  84 
2  Total number  of volunteer training hours    1,171 
3  Total number of  volunteer work hours  1,321 
4  Number of media airings   2,234  
5  Number of community outreach education events conducted  142 
6  Estimated number of people reached by community outreach education events   7,805 
7  Number of group education sessions for  beneficiaries  145  
8  Number of beneficiaries who attended group education sessions    2,660  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   1,509  
10   Total number of simple inquiries received   415 
11   Total number of simple inquiries resolved    415  
12   Number of inquiries involving complex issues received  11 
13A   Number of inquiries involving complex issues referred for further action  8 
13B   Total dollar amount referred for further action  $4,106 
14   Number of complex issues resolved   5 
15   Number of complex issues pending further  action   27  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $219,825  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        63    
 
New Hampshire  Health and Human Services  Bureau of Elderly & Adult Services, Concord  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  13 
2  Total number  of volunteer training hours    6 
3  Total number of  volunteer work hours  373 
4  Number of media airings   188 
5  Number of community outreach education events  conducted  80 
6  Estimated number of people reached by community outreach education events   5,303 
7  Number of group education sessions for  beneficiaries  108  
8  Number of beneficiaries who attended group education sessions    2,132  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   3,792  
10   Total number of simple inquiries received   725 
11   Total number of simple inquiries resolved    413  
12   Number of inquiries involving complex issues received  1 
13A   Number of inquiries involving complex issues referred for further action  1 
13B   Total dollar amount referred for further action   $75  
14   Number of complex issues resolved   1 
15   Number of complex issues pending further  action   10  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $217,550  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        64    
 
New Jersey  Jewish Family & Vocational Services of Middlesex County, Inc., Milltown  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  53 
2  Total number  of volunteer training hours    989 
3  Total number of  volunteer work hours  877 
4  Number of media airings   1,057  
5  Number of community outreach education events  conducted  45 
6  Estimated number of people reached by community outreach education events   4,215 
7  Number of group education sessions for  beneficiaries  185  
8  Number of beneficiaries who attended group education sessions    7,272  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  123 
10   Total number of simple inquiries received   896 
11   Total number of simple inquiries resolved    896  
12   Number of inquiries involving complex issues received  69 
13A   Number of inquiries involving complex issues referred for further action  15  
13B   Total dollar amount referred for further action   $29,666  
14   Number of complex issues resolved   58 
15   Number of complex issues pending further  action   10  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $1,374 
17A   Expected Medicare recoveries attributable to  the project   $1,192 
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $8,797 
17D   Other savings attributable to the project (e.g., Supplemental Insurance)  $185 
17A17D  Total savings attributable to the project   $10,175  
 
Grant Total:  $241,036  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        65    
 
New Mexico  Aging and Long-Term Services Department, Albuquerque  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  45 
2  Total number  of volunteer training hours    389 
3  Total number of  volunteer work hours  3,383 
4  Number of media airings   6,424  
5  Number of community outreach education events conducted  291 
6  Estimated number of people reached by community outreach education events  19,250 
7  Number of group education sessions for  beneficiaries  260  
8  Number  of beneficiaries who  attended group education sessions    12,178 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   5,775  
10   Total number of simple inquiries received   5 
11   Total number of simple inquiries resolved    5  
12   Number of inquiries involving complex issues received  24 
13A   Number of inquiries involving complex issues referred for further action  5 
13B   Total dollar amount referred for further action   $22,290  
14   Number of complex issues resolved   18 
15   Number of complex issues pending further  action   6  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $6,080 
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $4,820 
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $4,820 
 
Grant Total:  $213,732  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        66    
 
New York State Office for the Aging, Albany  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  427 
2  Total number  of volunteer training hours    1,399 
3  Total number of  volunteer work hours  2,536 
4  Number of media airings   632 
5  Number of community outreach education events conducted  341 
6  Estimated number of people reached by community outreach education events  44,610 
7  Number of group education sessions for  beneficiaries  1,015  
8  Number  of beneficiaries who  attended group education sessions    30,382 
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  182 
10   Total number of simple inquiries received   4,565  
11   Total number of simple inquiries resolved    4,144  
12   Number of inquiries involving complex issues received  13 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   4 
15   Number of complex issues pending further  action   121  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $301,735  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        67    
 
North Carolina  Department of Insurance, Raleigh  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  805 
2  Total number  of volunteer training hours    5,050 
3  Total number of  volunteer work hours  8,890 
4  Number of media airings   6,766  
5  Number of community outreach education events conducted  779 
6  Estimated number of people reached by community outreach education events   113,006 
7  Number of group education sessions for  beneficiaries  416  
8  Number  of beneficiaries who  attended group education sessions    15,202 
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  15,831 
10   Total number of simple inquiries received   3,206  
11   Total number of simple inquiries resolved    3,206  
12   Number of inquiries involving complex issues received  5 
13A   Number of inquiries involving complex issues referred for further action  3 
13B   Total dollar amount referred for further action  $200 
14   Number of complex issues resolved   4 
15   Number of complex issues pending further  action   24  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $158 
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $158 
 
Grant Total:  $265,331  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        68    
 
   
North Dakota  North Dakota Center for Persons with Disabilities, Minot  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  74 
2  Total number  of volunteer training hours    103 
3  Total number of  volunteer work hours  491 
4  Number of media airings   1,174  
5  Number of community outreach education events  conducted  75 
6  Estimated number of people reached by community outreach education events   3,430 
7  Number of group education sessions for  beneficiaries  233  
8  Number of beneficiaries who attended group education sessions    4,157  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  148 
10   Total number of simple inquiries received   75  
11   Total number of simple inquiries resolved    75  
12   Number of inquiries involving complex issues received  1 
13A   Number of inquiries involving complex issues referred for further action  1 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   2  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $215,275  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        69    
   
Ohio  Pro Seniors, Inc., Cincinnati  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  59 
2  Total number  of volunteer training hours    266 
3  Total number of  volunteer work hours  722 
4  Number of media airings   235 
5  Number of community outreach education events conducted  173 
6  Estimated number of people reached by community outreach education events  20,751 
7  Number of group education sessions for  beneficiaries  72  
8  Number of beneficiaries who attended group education sessions    1,481  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  3 
10   Total number of simple inquiries received   120 
11   Total number of simple inquiries resolved    120  
12   Number of inquiries involving complex issues received  27 
13A   Number of inquiries involving complex issues referred for further action  4 
13B   Total dollar amount referred for further action  $2,589 
14   Number of complex issues resolved   23 
15   Number of complex issues pending further  action   17  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $2,587 
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $2,587 
 
Grant Total:  $266,064  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        70    
Oklahoma  Oklahoma Insurance Department, Oklahoma City  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  17 
2  Total number  of volunteer training hours    275 
3  Total number of  volunteer work hours  73  
4  Number of media airings   185 
5  Number of community outreach education events conducted  112 
6  Estimated number of people reached by community outreach education events   9,014 
7  Number of group education sessions for  beneficiaries  301  
8  Number of beneficiaries who attended group education sessions    9,118  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  531 
10   Total number of simple inquiries received   261 
11   Total number of simple inquiries resolved    261  
12   Number of inquiries involving complex issues received  6 
13A   Number of inquiries involving complex issues referred for further action  5 
13B   Total dollar amount referred for further action  $1,627 
14   Number of complex issues resolved   1 
15   Number of complex issues pending further  action   12  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $225,159  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        71    
Oregon  Department of Human Services, Seniors & People with Disabilities, Salem  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  202 
2  Total number  of volunteer training hours    532 
3  Total number of  volunteer work hours  2,815 
4  Number of media airings   9,345  
5  Number of community outreach education events conducted  164 
6  Estimated number of people reached by community outreach education events  13,329 
7  Number of group education sessions for  beneficiaries  249  
8  Number of beneficiaries who attended group education sessions    5,697  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   3,853  
10   Total number of simple inquiries received   10,937 
11   Total number of simple inquiries resolved    10,937 
12   Number of inquiries involving complex issues received  16 
13A   Number of inquiries involving complex issues referred for further action  11  
13B   Total dollar amount referred for further action   $17,384  
14   Number of complex issues resolved   8 
15   Number of complex issues pending further  action   21  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $462 
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $7,565 
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $7,565 
 
Grant Total:  $222,833  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        72    
 
Pennsylvania  Center for Advocacy for the Rights and Interests of the Elderly, Philadelphia  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  52 
2  Total number  of volunteer training hours    113 
3  Total number of  volunteer work hours  1,030 
4  Number of media airings   80  
5  Number of community outreach education events  conducted  67 
6  Estimated number of people reached by community outreach education events   5,700 
7  Number of group education sessions for  beneficiaries  251  
8  Number of beneficiaries who attended group education sessions    5,176  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   31  
10   Total number of simple inquiries received   861 
11   Total number of simple inquiries resolved    861  
12   Number of inquiries involving complex issues received  47 
13A   Number of inquiries involving complex issues referred for further action  30  
13B   Total dollar amount referred for further action  $3,353 
14   Number of complex issues resolved   27 
15   Number of complex issues pending further  action   52  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $285,808  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        73    
Puerto Rico Ombudsman Office for the Elderly, Santurce  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  21 
2  Total number  of volunteer training hours    1,256 
3  Total number of  volunteer work hours  5,927 
4  Number of media airings   0 
5  Number of community outreach education events conducted  1,453 
6  Estimated number of people reached by community outreach education events  48,653 
7  Number of group education sessions for  beneficiaries  0  
8  Number of beneficiaries who attended group education sessions    0  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  0 
10   Total number of simple inquiries received   0 
11   Total number of simple inquiries resolved    0 
12   Number of inquiries involving complex issues received  0 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   2  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $168,277  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        74    
 
 
Rhode Island  Department of Human Services, Division of Elderly Affairs, Cranston 
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  32 
2  Total number  of volunteer training hours    320 
3  Total number of  volunteer work hours  1,107 
4  Number of media airings   338 
5  Number of community outreach education events conducted  251 
6  Estimated number of people reached by community outreach education events   6,747 
7  Number of group education sessions for  beneficiaries  73  
8  Number of beneficiaries who attended group education sessions    1,504  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   2,762  
10   Total number of simple inquiries received   8,899  
11   Total number of simple inquiries resolved    8,899  
12   Number of inquiries involving complex issues received  17 
13A   Number of inquiries involving complex issues referred for further action  10  
13B   Total dollar amount referred for further action   $17,290  
14   Number of complex issues resolved   22 
15   Number of complex issues pending further  action   17  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $191 
17A   Expected Medicare recoveries attributable to  the project   $1,054 
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $45 
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $1,099 
 
Grant Total:  $215,275  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        75    
South Carolina  Lt. Governors Office on Aging, Columbia  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  28 
2  Total number  of volunteer training hours    282 
3  Total number of  volunteer work hours  676 
4  Number of media airings   332 
5  Number of community outreach education events conducted  257 
6  Estimated number of people reached by community outreach education events  23,116 
7  Number of group education sessions for  beneficiaries  215  
8  Number of beneficiaries who attended group education sessions    5,508  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   9,406  
10   Total number of simple inquiries received   9,947  
11   Total number of simple inquiries resolved    9,947  
12   Number of inquiries involving complex issues received  0 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   80  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $238,028  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        76    
 
South Dakota  East River Legal Services, Sioux Falls  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  0 
2  Total number  of volunteer training hours    0 
3  Total number of  volunteer work hours  0 
4  Number of media airings   0 
5  Number of community outreach education events  conducted  4 
6  Estimated number of people reached by community outreach education events   244 
7  Number of group education sessions for  beneficiaries  12  
8  Number of beneficiaries who attended group education sessions    576  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  143 
10   Total number of simple inquiries received   31  
11   Total number of simple inquiries resolved    31  
12   Number of inquiries involving complex issues received  3 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   1 
15   Number of complex issues pending further  action   1  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $1,030 
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $174,320  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        77    
Tennessee  Upper Cumberland Development District, Cookeville  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  78 
2  Total number  of volunteer training hours    751 
3  Total number of  volunteer work hours  3,297 
4  Number of media airings   8,258  
5  Number of community outreach education events conducted  310 
6  Estimated number of people reached by community outreach education events  67,289 
7  Number of group education sessions for  beneficiaries  431  
8  Number  of beneficiaries who  attended group education sessions    14,295 
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  11,221 
10   Total number of simple inquiries received   88  
11   Total number of simple inquiries resolved    88  
12   Number of inquiries involving complex issues received  84 
13A   Number of inquiries involving complex issues referred for further action  85  
13B   Total dollar amount referred for further action   $40,820  
14   Number of complex issues resolved   45 
15   Number of complex issues pending further  action   126  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $6,818 
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $35 
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $35 
 
Grant Total:  $241,036  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        78    
 
Texas  Better Business Bureau Education, Houston  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  82 
2  Total number  of volunteer training hours    480 
3  Total number of  volunteer work hours  608 
4  Number of media airings   42  
5  Number of community outreach education events conducted  160 
6  Estimated number of people reached by community outreach education events  17,536 
7  Number of group education sessions for  beneficiaries  387  
8  Number  of beneficiaries who  attended group education sessions    10,949 
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary  111 
10   Total number of simple inquiries received   219 
11   Total number of simple inquiries resolved    183  
12   Number of inquiries involving complex issues received  47 
13A   Number of inquiries involving complex issues referred for further action  47  
13B   Total dollar amount referred for further action   $83,777  
14   Number of complex issues resolved   26 
15   Number of complex issues pending further  action   178  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $246 
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $246 
 
Grant Total:  $300,193  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        79    
U.S. Virgin Islands Senior Citizens Affairs, St. Croix  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  26 
2  Total number  of volunteer training hours    295 
3  Total number of  volunteer work hours  513 
4  Number of media airings   10  
5  Number of community outreach education events  conducted  25 
6  Estimated number of people reached by community outreach education events   2,142 
7  Number of group education sessions for  beneficiaries  28  
8  Number of beneficiaries who attended group education sessions    442  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   44  
10   Total number of simple inquiries received   10  
11   Total number of simple inquiries resolved    9  
12   Number of inquiries involving complex issues received  0 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   0 
15   Number of complex issues pending further  action   3  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $75,000 
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        80    
Utah  Utah Division of Aging and Adult Services, Salt Lake City  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  124 
2  Total number  of volunteer training hours    804 
3  Total number of  volunteer work hours  2,659 
4  Number of media airings   229 
5  Number of community outreach education events conducted  282 
6  Estimated number of people reached by community outreach education events  17,876 
7  Number of group education sessions for  beneficiaries  420  
8  Number  of beneficiaries who  attended group education sessions    11,227 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   7,973  
10   Total number of simple inquiries received   5,432  
11   Total number of simple inquiries resolved    5,432  
12   Number of inquiries involving complex issues received  20 
13A   Number of inquiries involving complex issues referred for further action  21  
13B   Total dollar amount referred for further action   $22,298  
14   Number of complex issues resolved   20 
15   Number of complex issues pending further  action   0  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $48,739  
17A   Expected Medicare recoveries attributable to  the project   $178 
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $668 
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $846 
 
Grant Total:  $217,550  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        81    
Vermont  Community of Vermont Elders, Berlin  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  51 
2  Total number  of volunteer training hours    242 
3  Total number of  volunteer work hours  1,351 
4  Number of media airings   79  
5  Number of community outreach education events  conducted  36 
6  Estimated number of people reached by community outreach education events   1,013 
7  Number of group education sessions for  beneficiaries  129  
8  Number of beneficiaries who attended group education sessions    2,221  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   27  
10   Total number of simple inquiries received   39  
11   Total number of simple inquiries resolved    39  
12   Number of inquiries involving complex issues received  7 
13A   Number of inquiries involving complex issues referred for further action  3 
13B   Total dollar amount referred for further action  $2,064 
14   Number of complex issues resolved   5 
15   Number of complex issues pending further  action   7  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $215,275  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        82    
Virginia  Virginia Association of Area Agencies on Aging, Richmond  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  30 
2   Total number of volunteer training hours    95  
3  Total number of  volunteer work hours  340 
4  Number of media airings   144 
5  Number of community outreach education events conducted  256 
6  Estimated number of people reached by community outreach education events  18,638 
7  Number of group education sessions for  beneficiaries  169  
8  Number of beneficiaries who attended group education sessions    4,651  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   1,181  
10   Total number of simple inquiries received   526 
11   Total number of simple inquiries resolved    526  
12   Number of inquiries involving complex issues received  15 
13A   Number of inquiries involving complex issues referred for further action  15  
13B   Total dollar amount referred for further action  $1,117 
14   Number of complex issues resolved   37 
15   Number of complex issues pending further  action   37  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $243,311  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        83    
Washington  Office of the Insurance Commissioner, Tumwater  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  20 
2  Total number  of volunteer training hours    163 
3  Total number of  volunteer work hours  1,143 
4  Number of media airings   640 
5  Number of community outreach education events conducted  1,004 
6  Estimated number of people reached by community outreach education events  55,543 
7  Number of group education sessions for  beneficiaries  284  
8  Number  of beneficiaries who  attended group education sessions    12,518 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   8,664  
10   Total number of simple inquiries received   9,697  
11   Total number of simple inquiries resolved    9,697  
12   Number of inquiries involving complex issues received  482 
13A   Number of inquiries involving complex issues referred for further action  14  
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   331 
15   Number of complex issues pending further  action   565  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $234,210  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        84    
Wisconsin  Coalition of Wisconsin Aging Groups, Madison 
  PERFORMANCE MEASURES   Total for 2014 
1  Total number of active volunteers  80  
2  Total number  of volunteer training hours    242  
3  Total number of  volunteer work hours  563  
4  Number of media airings   562  
5  Number of community outreach education events  conducted  53  
6  Estimated number of people reached by community outreach education events   3,325  
7  Number of group education sessions for  beneficiaries  113  
8  Number of beneficiaries who attended group education sessions    2,111  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   66  
10   Total number of simple inquiries received   468  
11   Total number of simple inquiries resolved    468  
12   Number of inquiries involving complex issues received  6  
13A   Number of inquiries involving complex issues referred for further action  0  
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved   3  
15   Number of complex issues pending further  action   16  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $242,578  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        85    
Wyoming  Senior Citizens, Inc., Riverton  
  PERFORMANCE MEASURES   Total for 2014  
1  Total number of active volunteers  15 
2   Total number of volunteer training hours    78  
3  Total number of  volunteer work hours  222 
4  Number of media airings   12,890 
5  Number of community outreach education events  conducted  23 
6  Estimated number of people reached by community outreach education events   2,413 
7  Number of group education sessions for  beneficiaries  19  
8  Number of beneficiaries who attended group education sessions    412  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary   2,775  
10   Total number of simple inquiries received   137 
11   Total number of simple inquiries resolved    137  
12   Number of inquiries involving complex issues received  18 
13A   Number of inquiries involving complex issues referred for further action  8 
13B   Total dollar amount referred for further action  $5,383 
14   Number of complex issues resolved   10 
15   Number of complex issues pending further  action   7  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the project   $0  
17B   Expected Medicaid recoveries attributable to  the project   $0  
17C   Actual savings to  beneficiaries attributable to the project   $0  
17D   Other savings attributable to the project (e.g., Supplemental Insurance)   $0  
17A17D  Total savings attributable to the project  $0  
 
Grant Total:  $213,000  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report (OEI-02-15-00100)        86    
 
APPENDIX E 
Definitions of Performance Measures  
The following list includes the definitions of the performance measures for 
2014. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report  
(OEI-02-15-00100)                            87    
Definitions 
 
 
ACTIVE VOLUNTEER 	 An individual who donates his or her time to assist with 
implementing the Senior Medicare Patrol (SMP) project.  
Volunteers are trained to perform project work, which is 
conducted during their personal time.  The individual is not 
paid by anyone during the time he or she performs this 
work. 
 
VOLUNTEER TRAINING  The number of hours contributed by volunteers while  
HOURS  receiving training to perform SMP work. 
 
VOLUNTEER WORK  The number of hours contributed by volunteers while  
HOURS  performing SMP work.  
 
MEDIA AIRING 	 Any individual airing or publishing of media (e.g., print, 
radio, television, or electronic) to educate about 
Medicare/Medicaid fraud and the services of the  
SMP project. 
 
COMMUNITY OUTREACH/ 	 An outreach and/or education activity conducted by   
EDUCATION EVENT  	 SMP project staff or volunteers that is not a group 
education session, one-on-one counseling session, or media 
airing. The purpose of such an event is to educate the 
public about health care fraud prevention, detection, and 
reporting, and the availability of project services in their 
area. 
 
GROUP EDUCATION  	 A formal presentation led by SMP project staff or  
SESSION 	 volunteers to educate beneficiaries, family members, 
caregivers, and others on detecting fraud, error, and abuse 
in the health care system and on services offered by the 
project. 
   
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report  
(OEI-02-15-00100)                            88    
ONE-ON-ONE COUNSELING 	 A meeting between an SMP project representative and  
SESSION 	 an individual beneficiary and/or his or her family or 
caregiver for the purpose of discussing or gathering 
information about potential health care fraud, error, or 
abuse. One-on-one counseling sessions may include 
beneficiary counseling, information gathering, or 
information sharing.   
 
SIMPLE INQUIRY 	 A brief contact initiated by a consumer and/or beneficiary 
that is resolved with minimal time and research or review.  
Simple inquiries typically do not require individual 
demographic or private personal information, such as a 
Medicare number or information about a medical condition.   
     
COMPLEX ISSUE 	 A complaint of potential Medicare fraud, error, and abuse; 
a consumer scam that seeks Medicare and Social Security 
numbers; or other potential health care fraud aimed at 
Medicare beneficiaries. Such an inquiry generally requires 
the SMP project staff or volunteer to obtain beneficiary 
personal identifying information and detailed information 
related to the issue, complaint, or allegation in order to 
conduct further investigation or referral.  
 
COMPLEX ISSUE  A  complex issue referred to a Medicare contractor, law  
REFERRED FOR FURTHER        enforcement, or other investigative agency. 
ACTION   
 
DOLLAR AMOUNT 	 For health care related errors, fraud, and abuse issues, the  
REFERRED FOR FURTHER 	       dollar amount being questioned, requiring investigation 
ACTION 	 or further action on the part of the SMP project or  other 
entity to which the case is referred.  
 
COMPLEX ISSUE 	 A complex issue successfully resolved by an SMP project,  
RESOLVED  	 a Medicare  contractor, an investigative agency, or other 
appropriate organization. 
 
COMPLEX ISSUE PENDING 	  A complex issueirrespective of when it was received  
FURTHER ACTION 	 that is still being investigated by either the SMP project 
or the entity to which the case was referred.    
 
   
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report  
(OEI-02-15-00100)                            89    
COST AVOIDANCE 	  Health care expenditures for which the Government, a 
beneficiary, or other entity (e.g., secondary health insurer 
or a pharmacy) was relieved of responsibility for payment 
as a result of the SMP project.  
 
EXPECTED MEDICARE 	  This amount represents actual and expected recoveries  
RECOVERIES 	   from criminal actions, settlements, civil judgments, or 
overpayments that resulted from the referral.  This applies 
to the amount of money that was ordered or agreed upon to 
be returned to Medicare, and may not reflect actual 
collections. Recoveries may also involve cases that include 
participation by a Medicare contractor or a law 
enforcement agency.  
 
EXPECTED MEDICAID 	   This amount represents actual and expected recoveries  
RECOVERIES 	 from criminal actions, settlements, civil judgments, or 
overpayments that resulted from the referral.  This applies 
to the amount of money that was ordered or agreed upon to 
be returned to Medicaid, and may not reflect actual 
collections. Recoveries may also involve cases that include 
participation by a Medicaid Fraud Control Unit or a law 
enforcement agency.  
 
SAVINGS TO THE 	 Money saved by or recouped to an individual as a result of  
BENEFICIARY 	 the SMP project (e.g., copayments, deductibles, or any 
other out-of-pocket expenses). 
  
OTHER SAVINGS 	  Money saved or recouped to an entity other than Medicare, 
Medicaid, or a beneficiary (e.g., secondary health insurer) 
as a result of the SMP project.  
Performance Data for the Senior Medicare Patrol Projects:  July  2015 Performance Report  
(OEI-02-15-00100)                            90