DLP.\R 1\lF\"T <>I  HL\t.TII .\\"D HL.\L\\" SI:Rqu:s 
OFFICE OF INSPECTOR GENERAL 
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JUN 1 3 2014 
TO: 	 Edwin L. Walker 
Deputy Assistant Secretary for the Administration on Aging 
Administration for Community Living 
FROM:  Brian P. Ritchie 
Acting Deputy Inspector General 
for Evaluation and Inspections 
SUBJECT: 	 Memorandum Report : Performance Data for the Senior Medicare Patrol 
Projects: June 2014 Performance Report, OEI-02-14-00140 
This memorandum report presents performance data for the Senior Medicare Patrol (SMP) 
projects.  The Office oflnspector General (OIG) has collected these data since 1997.  In 
July 2010, the Administration on Aging (AoA) , which is now part ofthe Administration for 
Community Living (ACL), requested that OIG continue to collect and report performance 
data for the projects to support its efforts to evaluate and improve their performance.  OIG 
currently reports this perfonnance data on an annual basis . 
SUMMARY 
The SMP projects receive grants from ACL to recruit and train retired professionals and other 
senior citizens to recognize and report instances or patterns ofhealth care fraud.  In 2013, the 
54 projects had 5,406 active volunteers, a 5-percent increase from 2012.  These volunteers 
conducted 148,235 one-on-one counseling sessions, a 31-percent increase from 2012.  They also 
conducted 14,924 group education sessions in 2013 , compared to 14,748 in 2012. 
In 2013 , expected Medicare and Medicaid recoveries that were attributable to the projects were 
$9.1 million, a 50-percent increase from 2012.  However, total savings to beneficiaries and 
others decreased from $133,971 in 2012 to $41 ,718 in 2013.  Finally, cost avoidance on behalf of 
Medicare, Medicaid , beneficiaries, and others increased by 26 percent, from $113,692 in 2012 to 
$143 ,282 in 2013. 
We continue to emphasize that it is not always possible to track referrals to Medicare contractors 
or law enforcement from beneficiaries who have learned to detect fraud , waste, and abuse from 
the projects.  Therefore, the projects may not be receiving full credit for savings attributable to 
their work.  In addition , the projects are unable to track the substantial savings derived from a 
sentinel effect whereby fraud and errors are reduced by Medicare beneficiaries' scrutiny of their 
bills.  Page 2  Edwin L. Walker 
 
BACKGROUND  
 
There is one SMP project in each of the 50 States and in the District of Columbia, Puerto Rico, 
Guam, and the Virgin Islands.  In 2013, funding for the projects totaled $19.6 million 
$8.9 million from ACL, and $10.7 million in Health Care Fraud and Abuse Control Program  
(HCFAC) funding.  Of the $10.7 million in HCFAC funding, $3.4 million was provided to 
support infrastructure, technical assistance, and other SMP project activities, and $7.3 million 
was designated for expanding the projects capacity to detect and prevent fraud.   
 
Performance Measures  
In 2007, AoA revised some of the performance measures to more accurately reflect the work of 
the SMP projects. AoA developed the following performance measures, among others:  number 
of active volunteers, number of simple inquiries, and number of complex issues.  Active 
volunteers are individuals who are trained to assist with teaching beneficiaries how to detect 
fraud, waste, and abuse in Medicare and other health care programs.  Simple inquiries are 
beneficiary inquiries that are quickly resolved with very little research or review.  Complex 
issues involve collecting more detailed information related to an issue or a complaint that may 
warrant further action by an investigative agency, such as the reporting of potential fraud or 
abuse by a provider. 
 
Also in 2007, the projects were required to begin measuring cost avoidancein this case, the 
health care expenditures for which Medicare, Medicaid, a beneficiary, or another entity (e.g., a 
secondary health insurer or a pharmacy) was relieved of responsibility for payment as a result of 
the projects.  For example, if a beneficiary discovers charges for services that he or she did not 
receive and a project, on behalf of the beneficiary, contacts the provider and receives a corrected 
billing statement, the project may report this as cost avoidance.   
 
In 2012, the performance measures for both Medicare and Medicaid recoveries attributable to the 
projects were expanded to account for expected recoveries in addition to actual recoveries.  This 
is consistent with how OIG reports its recoveries.1    
 
Tracking Systems 
ACL uses a Web-based system named the Seniors Medicare Assistance and Reporting Tool for 
Fraud and Complaint Tracking System (SMART FACTS).  The SMP projects are required to use 
SMART FACTS to track and report activities and complaints and to refer cases directly to an 
investigative agency. 
 
 
 
1 As  required by the Inspector General Act of  1978 (P.L. No. 95-452), as amended, OIG  reports semiannually to the 
Secretary of Health and Human Services and to Congress  on the activities of the office.  In the semiannual report, 
OIG reports  expected recoveries.  See the most recent semiannual report at  https://oig.hhs.gov/reports-and-
publications/semiannual/index.asp. 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)   Page 3  Edwin L. Walker 
 
METHODOLOGY    
 
We based this review on data reported by the SMP projects.  In addition, we requested and 
reviewed documentation from the projects for expected recoveries of funds for the Medicare and 
Medicaid programs.  We also requested and reviewed documentation for actual savings to 
beneficiaries and others that were attributable to the projects, as well as for cost avoidance.   
We did not review documentation for the other performance measures.  The results for all of the 
performance measures are presented in detail in the appendixes. 
 
Standards 
This study was conducted in accordance with the Quality Standards for Inspection and 
Evaluation issued by the Council of the Inspectors General on Integrity and Efficiency. 
 
RESULTS  
 
Results for 2013 
In 2013, the 54 SMP projects had a total of 5,406 active volunteers.  These volunteers conducted  
148,235 one-on-one counseling sessions and 14,924 group education sessions.  In total, 
501,405 beneficiaries attended these group education sessions.  The projects also reported 
conducting 181,143 media airings, which could be any distribution of media (e.g., print, radio, 
television, or electronic), to educate about fraud and the services of the project.  Additionally, the 
projects reported conducting 10,545 community outreach education events.  As a result of these 
training sessions and events, the projects received 114,625 simple inquiries.  They also received 
1,674 inquiries involving complex issues; 698 inquiries were referred for further action.   
Expected Medicare and Medicaid recoveries that were attributable to the projects were  
$9.1 million.  Savings to beneficiaries and others totaled $41,718, and cost avoidance on behalf 
of Medicare, Medicaid, beneficiaries, and others was $143,282.   
 
Results Since 1997  
Since the programs inception 17 years ago, 72 SMP projects have reported performance data.2   
In total, these projects reported conducting 1.4 million one-on-one counseling sessions and  
123,749 group education sessions.  A total of 4.5 million beneficiaries attended these group 
education sessions. The projects also reported conducting 2.3 million media airings and  
183,808 community outreach education events. Total expected savings to Medicare and 
Medicaid attributable to the projects were $114.5 million.  Most of the savings resulted from one 
projects involvement in adjustments to Medicaid claims for individuals entitled to both  
Medicaid and Medicare. 3  Total savings to beneficiaries and other payers were approximately 
 
2 Seventeen of these projects had closed as of December 2008, and one project is now focused solely on providing 
support to the  other projects. 
 
3 The project reported these savings between  2001 and 2003.  Prior to 2007, OIG reviewed  documentation on 
 
savings to Medicare only and  included  self-reported data on savings to Medicaid,  beneficiaries, and  other entities. 

Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)   Page 4  Edwin L. Walker 
 
$6.9 million.  Finally, total cost avoidance on behalf of Medicare, Medicaid, beneficiaries, and 
others was $8.8 million.  
 
  Comparison With Results for 2012 
The projects experienced a 5-percent increase in active volunteers from 2012 to 2013.  As a 
result, they were able to conduct more one-on-one counseling and group education sessions.  
Specifically, the projects conducted 148,235 one-on-one counseling sessions in 2013, compared 
to 113,457 in 2012. They also conducted 14,924 group education sessions in 2013, compared to 
14,748 in 2012. The number of beneficiaries who attended group education sessions increased 
from 449,509 in 2012 to 501,405 in 2013.  At the same time, the projects reported conducting 
somewhat fewer media airings in 2013a total of 181,143, compared to 188,199 in 2012. 
 
In 2013, the projects reported $9.1 million in expected Medicare and Medicaid recoveries, a  
50-percent increase from 2012. However, total savings to beneficiaries and others decreased 
from $133,971 in 2012 to $41,718 in 2013.4 Finally, cost avoidance on behalf of Medicare, 
Medicaid, beneficiaries, and others increased by 26 percent, from $113,692 in 2012 to  
$143,282 in 2013. 
 
CONCLUSION 
 
The SMP projects receive grants from ACL to recruit and train retired professionals and other 
senior citizens to recognize and report instances or patterns of health care fraud.  In 2013, the 
54 projects had 5,406 active volunteers, a 5-percent increase from  2012.  These volunteers 
conducted 148,235 one-on-one counseling sessions, a 31-percent increase from 2012.  They also 
conducted 14,924 group education sessions in 2013, compared to 14,748 in 2012. 
 
In 2013, expected Medicare and Medicaid recoveries that were attributable to the projects were 
$9.1 million, a 50-percent increase from 2012.  However, total savings to beneficiaries and 
others decreased from $133,971 in 2012 to $41,718 in 2013.  Finally, cost avoidance on behalf of 
Medicare, Medicaid, beneficiaries, and others increased by 26 percent, from $113,692 in 2012 to 
$143,282 in 2013. 
 
We continue to emphasize that it is not always possible to track referrals to Medicare contractors 
or law enforcement from beneficiaries who have learned to detect fraud, waste, and abuse from  
the projects.  Therefore, the projects may not be receiving full credit for savings attributable to 
their work. In addition, the projects are unable to track the substantial savings derived from a 
sentinel effect whereby fraud and errors are reduced by Medicare beneficiaries scrutiny of their 
bills.  
 
 
4  Most  of the 2012 savings to  beneficiaries and others resulted from one project that identified $91,250 in savings to  
one beneficiary.  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)   Page 5  Edwin L. Walker 
 
As agreed, we will continue to monitor the projects and will provide ACL with annual summary 
reports of performance data.  This memorandum report is being issued directly in final form  
because it contains no recommendations.  If you have comments or questions about this 
memorandum report, please provide them within 60 days.  Please refer to report number  
OEI-02-14-00140 in all correspondence. 
 
cc:   
Kathleen Cantwell 
Director of the Office of Strategic Operations and Regulatory Affairs 
Centers for Medicare & Medicaid Services  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)    
Results for Performance Measures 

for the Senior Medicare Patrol Projects 

 
 
 
List of Appendixes 
 
Appendix A:  Summary of Overall Performance of Projects Since 1997........................................7 

 
Appendix B:  Summary of Overall Performance of Projects in 2013...............................................9 

 
Appendix C:  Results for 2013, by Performance Measure............................................................11
  
 
Appendix D:  Results for 2013, by Project.............................................................................33 

 
Appendix E:  Definitions of Performance Measures.................................................................88
 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       6    
APPENDIX A 
 
Summary of Overall Performance of Projects Since 1997 
 
The following table provides a summary of the overall performance of all 72 Senior Medicare Patrol projects that have operated since 
1997. 
 
Performance measures labeled with an asterisk (*) are reported as of 2007. 
 
For performance measure #15Number of complex issues pending further actionthe same issue can continue through numerous 
reporting periods for a project. Therefore, the data cannot be added to the number from prior years.  
 
Performance measures #17A and #17B, labeled with two asterisks (**), were changed to include actual and expected recoveries as of 
2012. Prior to 2012, the measures only included actual recoveries.   
 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       7    
 
Summary of Overall Performance of Projects Since 1997 
 
    Total Since 1997 
  PERFORMANCE MEASURES    
1  Total number of active volunteers*                    41,179 
2  Total number  of volunteer training hours*                 466,203 
3  Total number  of volunteer  work  hours*                 987,824 
4   Number of media airings               2,283,251  
5   Number of community outreach education  events conducted                  183,808  
6  Estimated number of people reached by community outreach education events             29,031,244 
7   Number of group education sessions for  beneficiaries                 123,749  
8   Number of beneficiaries who attended group education sessions                4,480,351  
9   Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary               1,440,882  
10  Total number of simple inquiries received*                  535,854 
11   Total number of simple inquiries resolved*                  522,059  
12  Number of inquiries involving complex issues received*                  33,029 
13A  Number of inquiries involving complex issues referred for  further action*                     8,758 
13B   Total dollar amount referred for further action*  $42,981,376 
14  Number of complex issues resolved*                   16,870 
15   Number of complex issues pending further  action*                   NA  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others*   $8,839,188  
17A  Expected Medicare recoveries attributable to  the projects**  $19,644,423 
17B   Expected Medicaid recoveries attributable to  the projects**  $94,811,793 
17C   Actual savings to  beneficiaries attributable to the projects   $3,417,367  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $3,471,201  
17A  17D  Total savings attributable to the projects  $121,344,784  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       8    
APPENDIX B 
 
Summary of Overall Performance of Projects in 2013 

 
 
The following table provides data for the 54 Senior Medicare Patrol projects that operated in 2013. 
 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       9    
 
Summary of  Overall Performance of Projects in 2013 
 
    Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               5,406 
2   Total number of volunteer training  hours                43,303 
3  Total number  of volunteer  work  hours            105,235  
4  Number of media airings             181,143 
5  Number of community outreach education events conducted              10,545 
6  Estimated number of people reached by community outreach education events          1,048,039 
7  Number  of group education sessions for beneficiaries              14,924  
8  Number  of beneficiaries who  attended group education sessions              501,405  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary            148,235  
10  Total number of simple inquiries received             114,625 
11   Total number of simple inquiries resolved              114,387  
12  Number of inquiries involving complex issues received               1,674 
13A  Number of inquiries involving complex issues referred for  further action                  698 
13B   Total dollar amount referred for further action   $976,409  
14  Number of complex issues resolved                1,526 
15   Number of complex issues pending further  action                2,606  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $143,282  
17A  Expected Medicare recoveries attributable to  the projects  $9,047,393 
17B   Expected  Medicaid recoveries attributable to the Projects   $52,873  
17C   Actual savings to  beneficiaries attributable to the projects   $41,150  
17D  Other savings attributable to the projects (e.g., Supplemental Insurance)  $568 
17A  17D  Total savings attributable to the projects  $9,141,984 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       10    
APPENDIX C 
 
Results for 2013, by  Performance Measure 
 
The following tables provide the results by performance measure for each of the 54 Senior Medicare Patrol projects operating  

in 2013. 

 
The total amounts for Performance Measures 2, 3, 16, and 17C, labeled with an asterisk (*), do not match the sum of each of these 
performance measures in Appendix B because of rounding. 
 
 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       11    
 
   
PERFORMANCE MEASURE  1: Total Number of Active Volunteers 
  Total for 2013         Total for 2013 
Alabama  70    Montana  43  
Alaska  13     Nebraska  79  
Arizona    188     Nevada  86  
Arkansas  70     New Hampshire  9  
California  694     New Jersey    43  
Colorado  24     New Mexico   75  
Connecticut  120    New York  410 
Delaware  29     North Carolina   515 
District of Columbia   57    North Dakota  34  
Florida  122     Ohio    58  
Georgia   310    Oklahoma  3  
Guam  10     Oregon    217  
Hawaii  78     Pennsylvania  56  
Idaho  96     Puerto Rico  23 
Illinois  51     Rhode Island  47  
Indiana  86     South Carolina   13  
Iowa  45     South Dakota   27  
Kansas  42     Tennessee  107 
Kentucky  160     Texas  76  
Louisiana  40     Utah  149 
Maine  85     Vermont  49  
Maryland  124     Virginia   35  
Massachusetts  75    Virgin Islands  27  
Michigan  313    Washington    16  
Minnesota  108     West Virginia   58  
Mississippi  14    Wisconsin   89 
Missouri  28    Wyoming  10  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       12     
PERFORMANCE MEASURE 2: Total Number of Volunteer Training Hours* 
  Total for 2013        Total for 2013 
Alabama  295    Montana  141 
Alaska  207    Nebraska  339 
Arizona    2,222    Nevada  1,641 
Arkansas  223    New Hampshire  48  
California  2,985    New Jersey    702 
Colorado  0     New Mexico   716 
Connecticut  706    New York   1,896 
Delaware  257    North Carolina    6,874 
District of Columbia    473    North Dakota  67  
Florida  777    Ohio    262 
Georgia   776    Oklahoma  50  
Guam  40     Oregon    656 
Hawaii  2,039    Pennsylvania  146  
Idaho  979    Puerto Rico   1,328 
Illinois  219    Rhode Island  269  
Indiana  99     South Carolina   19  
Iowa  525    South Dakota   52  
Kansas  152    Tennessee  1,299 
Kentucky  558    Texas  307 
Louisiana  262    Utah  952 
Maine  665    Vermont  536 
Maryland  1,472    Virginia   187  
Massachusetts  661    Virgin Islands  230  
Michigan    5,877    Washington    118 
Minnesota  1,350    West Virginia   9 
Mississippi  70    Wisconsin   315 
Missouri  242    Wyoming  19  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       13    
 
PERFORMANCE MEASURE 3: Total Number of Volunteer Work Hours* 
  Total for 2013         Total for 2013 
Alabama    239    Montana   631 
Alaska    439    Nebraska    1,307 
Arizona     3,993     Nevada    1,527  
Arkansas    949     New Hampshire   189  
California   21,287     New Jersey    773 
Colorado   262    New Mexico   3,660  
Connecticut    434    New York   2,222 
Delaware    719     North Carolina    2,557 
District of Columbia    1,439    North Dakota   365 
Florida    2,154     Ohio     851 
Georgia    6,453    Oklahoma   141 
Guam    879    Oregon     3,043  
Hawaii    1,070     Pennsylvania   1,241 
Idaho   1,874    Puerto Rico   5,639 
Illinois   773    Rhode Island   1,127 
Indiana   980    South Carolina   354  
Iowa    818    South Dakota    282  
Kansas    47     Tennessee   3,170 
Kentucky    2,342     Texas    518 
Louisiana    1,139     Utah   4,569 
Maine   5,604    Vermont    1,577  
Maryland    5,806     Virginia    295 
Massachusetts  2,531    Virgin Islands   251 
Michigan   3,535    Washington     946 
Minnesota   555    West Virginia    671  
Mississippi    103    Wisconsin    565 
Missouri   97     Wyoming   248  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       14    
 
PERFORMANCE MEASURE 4: Number of Media Airings 
  Total for 2013      Total for 2013 
Alabama  127    Montana    4,723  
Alaska  15     Nebraska    10,358  
Arizona    636    Nevada    1,776  
Arkansas  2,182    New Hampshire   13  
California  538    New Jersey    84  
Colorado  78     New Mexico   19,335  
Connecticut  188    New York   1,998 
Delaware  29     North Carolina    28,433  
District of Columbia    2,613    North Dakota   130 
Florida  463    Ohio     84  
Georgia   2,201    Oklahoma   2,509  
Guam    592    Oregon     5,666  
Hawaii    4,219     Pennsylvania   22  
Idaho   638    Puerto Rico  0   
Illinois   179    Rhode Island   196 
Indiana    3,494     South Carolina   36,207  
Iowa    408    South Dakota    4 
Kansas    1,067     Tennessee   5,238 
Kentucky    2,004     Texas    1,230  
Louisiana    4,383     Utah   139 
Maine   489    Vermont    110 
Maryland    2,049     Virginia    19,979  
Massachusetts  637    Virgin Islands   75  
Michigan   281    Washington     665 
Minnesota   151    West Virginia    360  
Mississippi    7    Wisconsin    547 
Missouri  58    Wyoming   11,536  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       15    
 
PERFORMANCE MEASURE 5: Number of Community Outreach Education Events Conducted 
  Total for 2013         Total for 2013 
Alabama  201    Montana  14  
Alaska  16     Nebraska  92  
Arizona    100    Nevada  131 
Arkansas  41     New Hampshire  87  
California  465    New Jersey    55  
Colorado  121    New Mexico   505 
Connecticut  75     New York  49  
Delaware  129    North Carolina    442 
District of Columbia   69    North Dakota  84  
Florida  338    Ohio    153 
Georgia   1,085    Oklahoma  144 
Guam  19     Oregon    90  
Hawaii  79     Pennsylvania  78  
Idaho  70     Puerto Rico   1,392 
Illinois  176    Rhode Island  203  
Indiana  236    South Carolina   209 
Iowa  45     South Dakota   2 
Kansas  138    Tennessee  278 
Kentucky  154    Texas  161 
Louisiana  133    Utah  242 
Maine  136    Vermont  57  
Maryland  459    Virginia   207  
Massachusetts  102    Virgin Islands  23  
Michigan  221    Washington    711 
Minnesota  75     West Virginia   31  
Mississippi  193    Wisconsin   61 
Missouri  144    Wyoming  24  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       16    
 
PERFORMANCE MEASURE 6: Estimated Number of People Reached by Community Outreach Education 
Events 
  Total for 2013      Total for 2013 
Alabama  26,514    Montana  1,217 
Alaska  461    Nebraska  7,871 
Arizona    21,284     Nevada  10,668  
Arkansas  3,057    New Hampshire  5,912 
California  74,982     New Jersey    5,698 
Colorado  11,006     New Mexico   25,335  
Connecticut  5,602    New York   3,342 
Delaware  16,597     North Carolina   142,925 
District of Columbia    6,361    North Dakota   5,364 
Florida  43,880     Ohio    16,108  
Georgia   56,308     Oklahoma  11,110  
Guam  1,669    Oregon    6,724 
Hawaii  8,635    Pennsylvania  8,512 
Idaho  5,976    Puerto Rico  42,884  
Illinois  16,127     Rhode Island   6,061 
Indiana  49,304     South Carolina   19,925  
Iowa  6,945    South Dakota   125 
Kansas  12,810     Tennessee  52,558  
Kentucky  12,210     Texas  36,694  
Louisiana  16,464     Utah  18,802  
Maine  4,246    Vermont  1,113 
Maryland  24,682     Virginia   16,057  
Massachusetts  11,125    Virgin Islands   1,803 
Michigan  42,244    Washington    45,059  
Minnesota  44,067     West Virginia    7,520 
Mississippi  9,709    Wisconsin    4,541 
Missouri  10,594     Wyoming  1,252 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       17    
 
PERFORMANCE MEASURE  7: Number of Group Education Sessions for Beneficiaries 
  Total for 2013        Total for 2013 
Alabama    465    Montana   474 
Alaska    24     Nebraska    234 
Arizona     465    Nevada    171  
Arkansas    86     New Hampshire   100  
California   1,737     New Jersey    271 
Colorado   318    New Mexico   115 
Connecticut    110    New York  98  
Delaware    65     North Carolina    752 
District of Columbia    145    North Dakota   124 
Florida   315    Ohio     145 
Georgia    1,434    Oklahoma   184 
Guam    158    Oregon     176 
Hawaii    51     Pennsylvania   282 
Idaho   224    Puerto Rico  0  
Illinois   354    Rhode Island   154 
Indiana   311    South Carolina   178  
Iowa    761    South Dakota    18  
Kansas   116    Tennessee   347 
Kentucky    264     Texas   284 
Louisiana   130    Utah   342 
Maine   108    Vermont    129 
Maryland    384    Virginia    238 
Massachusetts  106    Virgin Islands   22  
Michigan   698    Washington     430 
Minnesota   430    West Virginia    30  
Mississippi    43    Wisconsin    148 
Missouri   153    Wyoming   23  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       18    
 
PERFORMANCE MEASURE 8: Number of Beneficiaries Who Attended Group Education Sessions 
  Total for 2013        Total for 2013 
Alabama    20,109    Montana   13,707  
Alaska    942    Nebraska    5,996 
Arizona     13,922     Nevada    3,740  
Arkansas    2,267     New Hampshire   1,905  
California   63,289     New Jersey    9,212 
Colorado   11,047     New Mexico   3,325  
Connecticut    2,581    New York   12,100  
Delaware    2,119     North Carolina    25,962  
District of Columbia    2,710    North Dakota   1,944 
Florida   14,494     Ohio     2,570 
Georgia    47,981     Oklahoma   5,995  
Guam    3,211    Oregon     3,993  
Hawaii    1,582     Pennsylvania   5,890 
Idaho   6,130    Puerto Rico  0 
Illinois    9,568     Rhode Island   4,868 
Indiana    9,030     South Carolina   5,313  
Iowa    19,337     South Dakota    560  
Kansas    4,743     Tennessee   8,119 
Kentucky    7,387     Texas    9,056  
Louisiana    3,813     Utah   10,585  
Maine   1,835    Vermont    2,533  
Maryland    9,602     Virginia    6,084 
Massachusetts  3,039    Virgin Islands   334 
Michigan   36,090    Washington     22,242  
Minnesota    9,395     West Virginia    20,815  
Mississippi    1,283    Wisconsin    2,825 
Missouri   3,490    Wyoming   736  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       19    
 
PERFORMANCE MEASURE  9: Number of One-on-One Counseling Sessions Held  
With or on Behalf of a Beneficiary 
  Total for 2013         Total for 2013 
Alabama    2,902    Montana   687 
Alaska    6    Nebraska    3,881 
Arizona     886    Nevada    853  
Arkansas    227     New Hampshire   2,165  
California   19,391     New Jersey    179 
Colorado   50     New Mexico   6,055  
Connecticut    10     New York   2,200 
Delaware    142     North Carolina    10,893  
District of Columbia   53    North Dakota   143 
Florida    39    Ohio     9 
Georgia    5,859    Oklahoma   348 
Guam    1,500    Oregon     2,780  
Hawaii    99     Pennsylvania   287 
Idaho   2,293    Puerto Rico   800 
Illinois    7,923     Rhode Island   3,572 
Indiana   881    South Carolina   7,682  
Iowa    393    South Dakota    354  
Kansas    12     Tennessee   4,067 
Kentucky    1,622     Texas   501 
Louisiana   282    Utah   8,984 
Maine   11,099     Vermont  0  
Maryland    17,536     Virginia    422 
Massachusetts  3,336    Virgin Islands   68  
Michigan   2,318    Washington     4,453 
Minnesota    64     West Virginia    1,370  
Mississippi    4,074    Wisconsin    146 
Missouri  0    Wyoming   2,339  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       20    
 
PERFORMANCE MEASURE 10:  Total Number of Simple Inquiries Received 
  Total for 2013         Total for 2013 
Alabama    424    Montana                     339 
Alaska    20     Nebraska                     457 
Arizona     505    Nevada                     720 
Arkansas    386     New Hampshire                    435 
California   498     New Jersey                  1,529 
Colorado   197    New Mexico                        2 
Connecticut    360    New York                  2,698 
Delaware    704     North Carolina                   6,344 
District of Columbia    229    North Dakota                     95 
Florida   264    Ohio                      112 
Georgia    3,612    Oklahoma  0  
Guam    708    Oregon                  2,317 
Hawaii    431     Pennsylvania                 1,072 
Idaho   226    Puerto Rico  0 
Illinois    9,382     Rhode Island               10,850 
Indiana   162    South Carolina                  8,057 
Iowa    390    South Dakota                      34 
Kansas    22     Tennessee                      67 
Kentucky    1,456     Texas                     350 
Louisiana   159    Utah                 3,564 
Maine   822    Vermont                      31 
Maryland    8,483     Virginia                     746 
Massachusetts  1,420    Virgin Islands                      14 
Michigan   189    Washington                  8,247 
Minnesota    2,931     West Virginia                20,225 
Mississippi    2,094    Wisconsin                  1,202 
Missouri   8,545    Wyoming                    499 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       21    
 
PERFORMANCE MEASURE 11:  Total Number of Simple Inquiries Resolved 
  Total for 2013        Total for 2013 
Alabama    424    Montana   313 
Alaska    20     Nebraska    457 
Arizona     505    Nevada    720  
Arkansas    386     New Hampshire   435  
California   498     New Jersey    1,527 
Colorado   197    New Mexico   2 
Connecticut    359    New York  2,664 
Delaware    703     North Carolina    6,344 
District of Columbia    229    North Dakota  95  
Florida   264    Ohio     112 
Georgia    3,491    Oklahoma  0  
Guam    708    Oregon     2,317  
Hawaii    431     Pennsylvania   1,071 
Idaho   226    Puerto Rico  0 
Illinois    9,382     Rhode Island   10,850  
Indiana   162    South Carolina   8,045  
Iowa    390    South Dakota    34  
Kansas    22     Tennessee   67  
Kentucky    1,456     Texas   345 
Louisiana   159    Utah   3,564 
Maine   822    Vermont    31  
Maryland    8,453     Virginia    746 
Massachusetts  1,420    Virgin Islands   14  
Michigan   189    Washington    8,245 
Minnesota    2,931     West Virginia    20,225  
Mississippi    2,094    Wisconsin    1,200 
Missouri   8,544    Wyoming   499  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       22    
 
PERFORMANCE MEASURE 12:  Number of Inquiries Involving Complex Issues Received 
  Total for 2013        Total for 2013 
Alabama    16    Montana  32  
Alaska    11     Nebraska  20  
Arizona     5    Nevada  13  
Arkansas    33     New Hampshire  10  
California   301     New Jersey    71  
Colorado   49     New Mexico   42  
Connecticut    30     New York  0 
Delaware    35     North Carolina   11  
District of Columbia   10    North Dakota  1 
Florida    28    Ohio    22  
Georgia    25     Oklahoma  4  
Guam    1    Oregon    32  
Hawaii    19     Pennsylvania  34  
Idaho   8     Puerto Rico  0 
Illinois   43     Rhode Island  19  
Indiana    33     South Carolina   10  
Iowa    12     South Dakota   6  
Kansas    1    Tennessee  58 
Kentucky    13     Texas  51  
Louisiana    89    Utah  44  
Maine   33     Vermont  7  
Maryland    24     Virginia   39  
Massachusetts  12    Virgin Islands  0 
Michigan   42    Washington    209 
Minnesota    17     West Virginia   18  
Mississippi    6    Wisconsin   11 
Missouri  0    Wyoming  14  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       23    
 
PERFORMANCE MEASURE 13A:  Number of Inquiries Involving Complex Issues Referred for Further 
Action 
  Total for 2013         Total for 2013 
Alabama  3    Montana  5 
Alaska  6     Nebraska  7 
Arizona    2     Nevada  13  
Arkansas  19     New Hampshire  7  
California  173     New Jersey    11  
Colorado  20     New Mexico   2  
Connecticut  9    New York  0 
Delaware  14     North Carolina   2 
District of Columbia   4    North Dakota  1 
Florida  28     Ohio    8  
Georgia   24     Oklahoma  0  
Guam  0     Oregon    12  
Hawaii  7     Pennsylvania  9 
Idaho  7    Puerto Rico  0 
Illinois  27     Rhode Island  11  
Indiana  10     South Carolina   5  
Iowa  16     South Dakota   0  
Kansas  0     Tennessee  27 
Kentucky  5     Texas  39  
Louisiana  22     Utah  42  
Maine  4    Vermont  5  
Maryland  2    Virginia   47  
Massachusetts  4    Virgin Islands  0 
Michigan  15    Washington    2 
Minnesota  10     West Virginia   0  
Mississippi  3    Wisconsin   6 
Missouri  0    Wyoming  3  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       24    
 
PERFORMANCE MEASURE 13B: Total Dollar Amount Referred for Further Action 
  Total for 2013        Total for 2013 
Alabama  $0    Montana  $24,076  
Alaska  $0     Nebraska  $34,636  
Arizona    $0     Nevada  $221 
Arkansas  $52,537     New Hampshire  $2,419 
California  $55,432     New Jersey   $153,931 
Colorado  $182,222    New Mexico   $24,277  
Connecticut  $1,405    New York  $0  
Delaware  $21,410     North Carolina   $4,447 
District of Columbia   $4,197    North Dakota  $230 
Florida  $26,964     Ohio    $6,033 
Georgia   $1,388    Oklahoma  $96  
Guam  $2,796    Oregon    $31,497  
Hawaii  $7,214    Pennsylvania  $461 
Idaho  $9,471    Puerto Rico  $0 
Illinois  $10,010     Rhode Island  $6,840 
Indiana  $3,267    South Carolina  $2,060 
Iowa  $2,143    South Dakota  $768 
Kansas  $0     Tennessee  $17,869 
Kentucky  $13,532     Texas  $30,836  
Louisiana  $35,306     Utah  $112,217 
Maine  $1,610    Vermont  $1,429 
Maryland  $765    Virginia   $801 
Massachusetts  $19,124     Virgin Islands  $0  
Michigan  $12,603    Washington    $8,000 
Minnesota  $4,691    West Virginia   $967 
Mississippi  $14    Wisconsin   $4,650 
Missouri  $0    Wyoming  $39,547  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       25    
 
PERFORMANCE MEASURE 14: Number of Complex Issues Resolved 
  Total for 2013         Total for 2013 
Alabama  13    Montana  32  
Alaska  10     Nebraska  26  
Arizona    2     Nevada  6  
Arkansas  28     New Hampshire  9  
California  432     New Jersey    59  
Colorado  63     New Mexico   20  
Connecticut  23     New York  0 
Delaware  30     North Carolina   38  
District of Columbia   4    North Dakota  0 
Florida  4    Ohio    23  
Georgia   8    Oklahoma  6  
Guam  1     Oregon    25  
Hawaii  9     Pennsylvania  36  
Idaho  9    Puerto Rico  0 
Illinois  36     Rhode Island  14  
Indiana  19     South Carolina   0  
Iowa  23     South Dakota   7  
Kansas  1     Tennessee  28 
Kentucky  16     Texas  26  
Louisiana  102     Utah  44  
Maine  38     Vermont  4  
Maryland  19     Virginia   30  
Massachusetts  4    Virgin Islands  0 
Michigan  46    Washington    117 
Minnesota  7     West Virginia   0  
Mississippi  5    Wisconsin   12 
Missouri  0    Wyoming  12  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       26    
 
PERFORMANCE MEASURE 15: Number of Complex Issues Pending Further Action 
  Total for 2013         Total for 2013 
Alabama  22    Montana  13  
Alaska  2     Nebraska  8 
Arizona    28     Nevada  24  
Arkansas  35     New Hampshire  10  
California  220     New Jersey    12  
Colorado  13     New Mexico   18  
Connecticut  27     New York  120 
Delaware  59     North Carolina   21  
District of Columbia   15    North Dakota  1 
Florida  254     Ohio    15  
Georgia   47     Oklahoma  7  
Guam  3     Oregon    14  
Hawaii  14     Pennsylvania  37  
Idaho  4    Puerto Rico  2 
Illinois  110     Rhode Island  15  
Indiana  87     South Carolina   80  
Iowa  32     South Dakota   0  
Kansas  66     Tennessee  85 
Kentucky  4     Texas  149  
Louisiana  23     Utah  5  
Maine  14     Vermont  5  
Maryland  28     Virginia   57  
Massachusetts  39    Virgin Islands  3 
Michigan  13    Washington    415 
Minnesota  56     West Virginia   159  
Mississippi  33    Wisconsin   15 
Missouri  66    Wyoming  2  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       27    
 
PERFORMANCE MEASURE 16: Cost Avoidance on Behalf of Medicare, Medicaid, Beneficiaries, or 
Others* 
  Total for 2013         Total for 2013 
Alabama  $0    Montana  $0  
Alaska  $0     Nebraska  $0  
Arizona    $0     Nevada  $0  
Arkansas  $54     New Hampshire  $0  
California  $49,903     New Jersey   $867 
Colorado  $26,831    New Mexico   $19,012  
Connecticut  $0     New York  $0  
Delaware  $298    North Carolina   $0  
District of Columbia   $0    North Dakota  $0  
Florida  $0     Ohio    $0  
Georgia   $0     Oklahoma  $0  
Guam  $0     Oregon    $0  
Hawaii  $230    Pennsylvania  $0  
Idaho  $0     Puerto Rico  $0 
Illinois  $0     Rhode Island  $2,491 
Indiana  $0     South Carolina   $0  
Iowa  $339    South Dakota   $0  
Kansas  $0     Tennessee  $2,112 
Kentucky  $1,947    Texas  $0  
Louisiana  $731    Utah  $2,867 
Maine  $29,165     Vermont  $0  
Maryland  $0     Virginia   $0  
Massachusetts  $6,268    Virgin Islands  $0  
Michigan  $0    Washington    $0  
Minnesota  $0     West Virginia   $0  
Mississippi  $0    Wisconsin   $0 
Missouri  $0    Wyoming  $168 
 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       28    
 
PERFORMANCE MEASURE 17A:  Expected Medicare Recoveries Attributable to the Projects 
  Total for 2013      Total for 2013 
Alabama  $0    Montana  $0  
Alaska  $0     Nebraska  $77 
Arizona    $0     Nevada  $0  
Arkansas  $3,180    New Hampshire  $0  
California  $8,992,214     New Jersey    $17,612  
Colorado  $284    New Mexico   $0  
Connecticut  $0     New York  $0  
Delaware  $0     North Carolina   $0  
District of Columbia   $0    North Dakota  $0  
Florida  $0     Ohio    $0  
Georgia   $633    Oklahoma  $0  
Guam  $0     Oregon    $0  
Hawaii  $0     Pennsylvania  $141 
Idaho  $3,202    Puerto Rico  $0 
Illinois  $2,315    Rhode Island  $0  
Indiana  $0     South Carolina   $0  
Iowa  $768    South Dakota  $768 
Kansas  $0     Tennessee  $8,448 
Kentucky  $1,643    Texas  $261 
Louisiana  $440    Utah  $15,075  
Maine  $0     Vermont  $0  
Maryland  $0     Virginia   $0  
Massachusetts  $332    Virgin Islands  $0  
Michigan  $0    Washington    $0  
Minnesota  $0     West Virginia   $0  
Mississippi  $0    Wisconsin   $0 
Missouri  $0    Wyoming  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       29    
 
PERFORMANCE MEASURE 17B:  Expected Medicaid Recoveries Attributable to the Projects 
  Total for 2013        Total for 2013 
Alabama  $0    Montana  $0  
Alaska  $0     Nebraska  $0  
Arizona    $0     Nevada  $0  
Arkansas  $0     New Hampshire  $0  
California  $0     New Jersey    $0  
Colorado  $0     New Mexico   $0  
Connecticut  $0     New York  $0  
Delaware  $0     North Carolina   $0  
District of Columbia   $0    North Dakota  $0  
Florida  $0     Ohio    $52,873  
Georgia   $0     Oklahoma  $0  
Guam  $0     Oregon    $0  
Hawaii  $0     Pennsylvania  $0  
Idaho  $0     Puerto Rico  $0 
Illinois  $0     Rhode Island  $0  
Indiana  $0     South Carolina   $0  
Iowa  $0     South Dakota   $0  
Kansas  $0     Tennessee  $0 
Kentucky  $0     Texas  $0  
Louisiana  $0     Utah  $0  
Maine  $0     Vermont  $0  
Maryland  $0     Virginia   $0  
Massachusetts  $0    Virgin Islands  $0  
Michigan  $0    Washington    $0  
Minnesota  $0     West Virginia   $0  
Mississippi  $0    Wisconsin   $0 
Missouri  $0    Wyoming  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       30    
 
PERFORMANCE MEASURE 17C:  Actual Savings To Beneficiaries Attributable to the Projects* 
  Total for 2013        Total for 2013 
Alabama  $0    Montana  $468 
Alaska  $0     Nebraska  $0  
Arizona    $0     Nevada  $0  
Arkansas  $60     New Hampshire  $0  
California  $6,784    New Jersey    $0  
Colorado  $1,188    New Mexico   $0  
Connecticut  $0     New York  $0  
Delaware  $2,899    North Carolina   $61 
District of Columbia   $0    North Dakota  $0  
Florida  $0     Ohio    $0  
Georgia   $0     Oklahoma  $0  
Guam  $18,748     Oregon    $0  
Hawaii  $0     Pennsylvania  $0  
Idaho  $230    Puerto Rico  $0 
Illinois  $0     Rhode Island  $400 
Indiana  $0     South Carolina   $0  
Iowa  $40    South Dakota   $0  
Kansas  $0     Tennessee  $0 
Kentucky  $0     Texas  $0  
Louisiana  $0     Utah  $1,557 
Maine  $0     Vermont  $0  
Maryland  $314    Virginia   $0  
Massachusetts  $208    Virgin Islands  $0  
Michigan  $0    Washington    $0  
Minnesota  $0     West Virginia   $0  
Mississippi  $0    Wisconsin   $8,192 
Missouri  $0    Wyoming  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       31    
 
PERFORMANCE MEASURE  17D:  Other Savings Attributable to the Projects 
  Total for 2013         Total for 2013 
Alabama  $0    Montana  $0  
Alaska  $0     Nebraska  $0  
Arizona    $0     Nevada  $0  
Arkansas  $304    New Hampshire  $0  
California  $0     New Jersey    $0  
Colorado  $0     New Mexico   $0  
Connecticut  $0     New York  $0  
Delaware  $0     North Carolina   $0  
District of Columbia   $0    North Dakota  $0  
Florida  $0     Ohio    $0  
Georgia   $0     Oklahoma  $0  
Guam  $0     Oregon    $0  
Hawaii  $0     Pennsylvania  $0  
Idaho  $0     Puerto Rico  $0 
Illinois  $264    Rhode Island  $0  
Indiana  $0     South Carolina   $0  
Iowa  $0     South Dakota   $0  
Kansas  $0     Tennessee  $0 
Kentucky  $0     Texas  $0  
Louisiana  $0     Utah  $0  
Maine  $0     Vermont  $0  
Maryland  $0     Virginia   $0  
Massachusetts  $0    Virgin Islands  $0  
Michigan  $0    Washington    $0  
Minnesota  $0     West Virginia   $0  
Mississippi  $0    Wisconsin   $0 
Missouri  $0    Wyoming  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       32    
APPENDIX D 

 
Results for 2013, by Project 
 
The following tables provide a project-by-project listing of the results for each performance measure for each of the 54 Senior  
Medicare Patrol projects operating in 2013.  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       33    
 
 
 
Alabama  Department of Senior Services, Montgomery  
In operation since:  July 2006  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers              70 
2  Total number  of volunteer training hours              295 
3  Total number  of volunteer  work  hours            239 
4  Number of media airings             127 
5  Number of community outreach education events conducted            201 
6  Estimated number of people reached by community outreach education events         26,514 
7  Number  of group education sessions for beneficiaries            465 
8  Number of beneficiaries who attended group education sessions          20,109  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary         2,902  
10   Total number of simple inquiries received             424 
11   Total number of simple inquiries resolved              424  
12   Number of inquiries involving complex issues received              16 
13A   Number of inquiries involving complex issues referred for further action               3 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved               13 
15   Number of complex issues pending further  action               22  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       34    
Alaska  Health and Social Services, Medicare Information Office, Anchorage  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                 13 
2  Total number of volunteer training hours                 207 
3  Total number  of volunteer  work  hours               439  
4  Number of media airings                  15 
5  Number of community outreach education events conducted                 16 
6  Estimated number of people reached by community outreach education events                461 
7  Number of group education sessions for  beneficiaries                 24 
8  Number of beneficiaries who attended group education sessions                 942  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary                  6 
10   Total number of simple inquiries received                  20 
11   Total number of simple inquiries resolved                   20  
12   Number of inquiries involving complex issues received                 11 
13A   Number of inquiries involving complex issues referred for  further action                  6 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved                  10 
15   Number of complex issues pending further  action                  2 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       35    
 
Arizona  Arizona Division of Aging and Adult Services, Phoenix  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers            188 
2  Total number  of volunteer training hours           2,222  
3  Total number  of volunteer  work  hours         3,993  
4  Number of media airings             636 
5  Number of community outreach education events conducted            100 
6  Estimated number of people reached by community outreach education events         21,284 
7  Number  of group education sessions for beneficiaries            465 
8  Number of beneficiaries who attended group education sessions          13,922  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary            886 
10   Total number of simple inquiries received             505 
11   Total number of simple inquiries resolved              505  
12   Number of inquiries involving complex issues received               5 
13A   Number of inquiries involving complex issues referred for further action               2 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved                2 
15   Number of complex issues pending further  action               28  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       36    
Arkansas  Arkansas Department of Human Services, Division of Aging and Adult Services, Little 
Rock 
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               70 
2   Total number of volunteer training hours                223 
3  Total number  of volunteer  work  hours              949  
4   Number of media airings            2,182 
5  Number of community outreach education events conducted               41 
6  Estimated number of people reached by community outreach education events            3,057 
7  Number of group education sessions for  beneficiaries               86 
8  Number of beneficiaries who attended group education sessions             2,267 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary               227 
10   Total number of simple inquiries received               386 
11   Total number of simple inquiries resolved                386 
12   Number of inquiries involving complex issues received               33 
13A   Number of inquiries involving complex issues referred for further action               19  
13B   Total dollar amount referred for further action   $52,537  
14   Number of complex issues resolved                28 
15   Number of complex issues pending further  action               35 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $54  
17A   Expected Medicare recoveries attributable to  the projects  $3,180 
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $60 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)  $304 
17A 17D  Total savings attributable to the projects  $3,544 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       37    
 
California  California Health Advocates, Santa Ana  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                       694 
2  Total number of volunteer training hours                      2,985 
3  Total number of  volunteer work hours                  21,287 
4  Number of media airings                        538 
5  Number of community outreach education events conducted                       465 
6  Estimated number of people reached by community outreach education events                   74,982 
7  Number of group education sessions for  beneficiaries                    1,737 
8  Number of beneficiaries who attended group education sessions                    63,289  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary                   19,391  
10   Total number of simple inquiries received                        498 
11   Total number of simple inquiries resolved                         498  
12   Number of inquiries involving complex issues received                       301 
13A   Number of inquiries involving complex issues referred for further action                       173 
13B   Total dollar amount referred for further action   $55,432  
14   Number of complex issues resolved                        432 
15   Number of complex issues pending further  action                       220 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $49,903  
17A   Expected Medicare recoveries attributable to  the projects  $8,992,214 
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $6,784 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $8,998,998 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       38    
 
Colorado  Colorado Department of Regulatory Agencies, Division of Insurance, Denver  
In operation since:  July 1997  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                     24 
2  Total number of volunteer training hours                       0  
3  Total number of  volunteer work hours                   262 
4  Number of media airings                      78 
5  Number of community outreach education events conducted                  121 
6  Estimated number of people reached by community outreach education events                11,006 
7  Number of group education sessions for  beneficiaries                  318 
8  Number  of beneficiaries who  attended group education sessions                 11,047 
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary                     50 
10   Total number of simple inquiries received                   197 
11   Total number of simple inquiries resolved                    197  
12   Number of inquiries involving complex issues received                     49 
13A   Number of inquiries involving complex issues referred for  further action                     20 
13B   Total dollar amount referred for further action   $182,222  
14   Number of complex issues resolved                      63 
15   Number of complex issues pending further  action                     13 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $26,831  
17A   Expected Medicare recoveries attributable to  the projects  $284 
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $1,188 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $1,472 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       39    
Connecticut  Connecticut Department of Social Services, Aging Services Division, Hartford  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                  120 
2  Total number of volunteer training hours                    706 
3  Total number of  volunteer work hours                   434 
4  Number of media airings                   188 
5  Number of community outreach education events conducted                     75 
6  Estimated number of people reached by community outreach education events                5,602 
7  Number of group education sessions for  beneficiaries                  110 
8  Number  of beneficiaries who  attended group education sessions                 2,581  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary                     10 
10   Total number of simple inquiries received                   360 
11   Total number of simple inquiries resolved                    359  
12   Number of inquiries involving complex issues received                     30 
13A   Number of inquiries involving complex issues referred for  further action                     9 
13B   Total dollar amount referred for further action  $1,405 
14   Number of complex issues resolved                      23 
15   Number of complex issues pending further  action                     27 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       40    
Delaware  Delaware Partners of Senior Medicare Patrol, New Castle  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               29 
2   Total number of volunteer training hours                257 
3  Total number  of volunteer  work  hours              719  
4  Number of media airings                29 
5  Number of community outreach education  events conducted               129 
6  Estimated number of people reached by community outreach education events          16,597 
7  Number of group education sessions for  beneficiaries               65 
8  Number of beneficiaries who attended group education sessions             2,119 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary               142 
10   Total number of simple inquiries received               704 
11   Total number of simple inquiries resolved                703 
12   Number of inquiries involving complex issues received               35 
13A   Number of inquiries involving complex issues referred for further action               14  
13B   Total dollar amount referred for further action   $21,410  
14   Number of complex issues resolved                30 
15   Number of complex issues pending further  action               59 
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $298 
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $2,899 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $2,899 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       41    
District of Columbia  AARP Legal Counsel for the Elderly, Washington, DC  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers              57 
2  Total number  of volunteer training hours              473 
3  Total number  of volunteer  work  hours         1,439  
4  Number  of media airings         2,613  
5  Number of community outreach education events conducted              69 
6  Estimated number of people reached by community outreach education events          6,361 
7  Number  of group education sessions for beneficiaries            145 
8  Number  of beneficiaries who  attended group education sessions           2,710  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary               53  
10   Total number of simple inquiries received             229 
11   Total number of simple inquiries resolved              229  
12   Number of inquiries involving complex issues received              10 
13A   Number of inquiries involving complex issues referred for further action               4 
13B   Total dollar amount referred for further action  $4,197 
14   Number of complex issues resolved                4 
15   Number of complex issues pending further  action               15  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       42    
 
Florida  Area Agency on Aging of Pasco-Pinellas, Inc., St. Petersburg  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               122 
2  Total number  of volunteer training hours                 777 
3  Total number  of volunteer  work  hours            2,154  
4  Number of media airings                463 
5  Number of community outreach education events conducted               338 
6  Estimated number of people reached by community outreach education events            43,880 
7  Number  of group education sessions for beneficiaries               315 
8  Number of beneficiaries who attended group education sessions             14,494  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary                  39  
10   Total number of simple inquiries received                264 
11   Total number of simple inquiries resolved                 264  
12   Number of inquiries involving complex issues received                 28 
13A   Number of inquiries involving complex issues referred for further action                 28  
13B   Total dollar amount referred for further action   $26,964  
14   Number of complex issues resolved                   4 
15   Number of complex issues pending further  action                254  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       43    
Georgia  GeorgiaCares Senior Medicare Patrol, Atlanta  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                 310 
2  Total number of volunteer training hours                   776 
3  Total number  of volunteer  work  hours              6,453  
4   Number of media airings               2,201 
5  Number of community outreach education  events conducted               1,085 
6  Estimated number of people reached by community outreach education events             56,308 
7  Number of group education sessions for  beneficiaries              1,434 
8  Number  of beneficiaries who  attended group education sessions              47,981  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary               5,859 
10   Total number of simple inquiries received               3,612 
11   Total number of simple inquiries resolved                3,491 
12   Number of inquiries involving complex issues received                  25 
13A   Number of inquiries involving complex issues referred for  further action                  24 
13B   Total dollar amount referred for further action  $1,388 
14   Number of complex issues resolved                     8 
15   Number of complex issues pending further  action                  47 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $633 
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $633 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       44    
Guam  Division of Senior Citizens, Department of Public Health & Social Services, Mangilao  
In operation since:  July 2005  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                  10 
2  Total number of volunteer training hours                    40 
3  Total number  of volunteer  work  hours               879  
4  Number of media airings                592 
5  Number of community outreach education events conducted                  19 
6  Estimated number of people reached by community outreach education events             1,669 
7  Number of group education sessions for  beneficiaries               158 
8  Number  of beneficiaries who  attended group education sessions              3,211  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary            1,500  
10   Total number of simple inquiries received                708 
11   Total number of simple inquiries resolved                 708  
12   Number of inquiries involving complex issues received                  1 
13A   Number of inquiries involving complex issues referred for  further action                  0   
13B   Total dollar amount referred for further action  $2,796 
14   Number of complex issues resolved                   1 
15   Number of complex issues pending further  action                  3 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects   $18,748  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $18,748  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       45    
 
Hawaii  State of Hawaii Executive Office on Aging, Honolulu  
In operation since:  July 1997  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers              78 
2  Total number  of volunteer training hours           2,039  
3  Total number  of volunteer  work  hours         1,070  
4  Number  of media airings         4,219  
5  Number of community outreach education events conducted              79 
6  Estimated number of people reached by community outreach education events          8,635 
7  Number of group education sessions for  beneficiaries              51  
8  Number  of beneficiaries who  attended group education sessions           1,582  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary               99  
10   Total number of simple inquiries received             431 
11   Total number of simple inquiries resolved              431  
12   Number of inquiries involving complex issues received              19 
13A   Number of inquiries involving complex issues referred for further action               7 
13B   Total dollar amount referred for further action  $7,214 
14   Number of complex issues resolved                9 
15   Number of complex issues pending further  action               14  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $230 
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       46    
Idaho  Idaho Commission on Aging, Boise  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               96 
2   Total number of volunteer training hours                979 
3  Total number  of volunteer  work  hours           1,874  
4  Number of media airings               638 
5  Number of community outreach education events conducted               70 
6  Estimated number of people reached by community outreach education events            5,976 
7  Number of group education sessions for  beneficiaries              224 
8  Number of beneficiaries who attended group education sessions             6,130 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary            2,293 
10   Total number of simple inquiries received               226 
11   Total number of simple inquiries resolved                226 
12   Number of inquiries involving complex issues received                  8 
13A   Number of inquiries involving complex issues referred for  further action                  7 
13B   Total dollar amount referred for further action  $9,471 
14   Number of complex issues resolved                   9 
15   Number of complex issues pending further  action                  4 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $3,202 
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $230 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $3,432 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       47    
 
Illinois  AgeOptions, Oak Park  
In operation since:  July 2006  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                  51 
2  Total number of volunteer training hours                 219 
3  Total number  of volunteer  work  hours               773  
4  Number of media airings                179 
5  Number of community outreach education events conducted               176 
6  Estimated number of people reached by community outreach education events             16,127 
7  Number of group education sessions for  beneficiaries               354 
8  Number  of beneficiaries who  attended group education sessions              9,568  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary            7,923  
10   Total number of simple inquiries received             9,382 
11   Total number of simple inquiries resolved              9,382  
12   Number of inquiries involving complex issues received                  43 
13A   Number of inquiries involving complex issues referred for  further action                  27 
13B   Total dollar amount referred for further action   $10,010  
14   Number of complex issues resolved                   36 
15   Number of complex issues pending further  action               110 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $2,315 
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)  $264 
17A 17D  Total savings attributable to the projects  $2,579 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       48    
 
   
Indiana  Indiana Association of Area Agencies on Aging, Education Institute, Indianapolis  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               86 
2  Total number of volunteer training hours                 99 
3  Total number  of volunteer  work  hours              980  
4   Number of media airings            3,494 
5  Number of community outreach education  events conducted               236 
6  Estimated number of people reached by community outreach education events          49,304 
7  Number of group education sessions for  beneficiaries              311 
8  Number of beneficiaries who attended group education sessions             9,030 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary               881 
10   Total number of simple inquiries received               162 
11   Total number of simple inquiries resolved                162 
12   Number of inquiries involving complex issues received               33 
13A   Number of inquiries involving complex issues referred for further action               10  
13B   Total dollar amount referred for further action  $3,267 
14   Number of complex issues resolved                19 
15   Number of complex issues pending further  action               87 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       49    
Iowa  Hawkeye Valley Area Agency on Aging, Waterloo  
In operation since:  July 1997  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                 45 
2  Total number  of volunteer training hours                 525 
3  Total number  of volunteer  work  hours               818 
4  Number of media airings                408 
5  Number of community outreach education events conducted                 45 
6  Estimated number of people reached by community outreach education events             6,945 
7  Number  of group education sessions for beneficiaries               761 
8  Number of beneficiaries who attended group education sessions             19,337  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary               393 
10   Total number of simple inquiries received                390 
11   Total number of simple inquiries resolved                 390  
12   Number of inquiries involving complex issues received                 12 
13A   Number of inquiries involving complex issues referred for further action                 16  
13B   Total dollar amount referred for further action  $2,143 
14   Number of complex issues resolved                  23 
15   Number of complex issues pending further  action                  32  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $339 
17A   Expected Medicare recoveries attributable to  the projects  $768 
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $40 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $808 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       50    
Kansas  Department on Aging, Topeka  
In operation since:  July 1997  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               42 
2   Total number of volunteer training hours                152 
3  Total number  of volunteer  work  hours               47  
4   Number of media airings            1,067 
5  Number of community outreach education  events conducted               138 
6  Estimated number of people reached by community outreach education events          12,810 
7  Number of group education sessions for  beneficiaries              116 
8  Number of beneficiaries who attended group education sessions             4,743 
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary               12  
10   Total number of simple inquiries received                22 
11   Total number of simple inquiries resolved                 22  
12   Number of inquiries involving complex issues received                 1 
13A   Number of inquiries involving complex issues referred for  further action               0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved                  1 
15   Number of complex issues pending further  action               66 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       51    
 
Kentucky  Louisville Metro Department of Public Health and Wellness, Louisville  
In operation since:  July 2001  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers            160 
2  Total number  of volunteer training hours              558  
3  Total number  of volunteer  work  hours           2,342  
4   Number of media airings            2,004 
5  Number of community outreach education events conducted            154 
6  Estimated number of people reached by community outreach education events          12,210 
7  Number  of group education sessions for beneficiaries            264  
8  Number of beneficiaries who attended group education sessions             7,387 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary            1,622 
10   Total number of simple inquiries received            1,456 
11   Total number of simple inquiries resolved             1,456 
12   Number of inquiries involving complex issues received               13 
13A   Number of inquiries involving complex issues referred for further action                 5  
13B   Total dollar amount referred for further action   $13,532  
14   Number of complex issues resolved                16 
15   Number of complex issues pending further  action                  4 
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $1,947 
17A   Expected Medicare recoveries attributable to  the projects  $1,643 
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $1,643 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       52    
 
 
Louisiana  EQ Health Solutions, Baton Rouge  
In operation since:  June 2009  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                 40 
2  Total number  of volunteer training hours                 262 
3  Total number  of volunteer  work  hours            1,139 
4  Number of media airings             4,383 
5  Number of community outreach education events conducted               133 
6  Estimated number of people reached by community outreach education events            16,464 
7  Number  of group education sessions for beneficiaries               130 
8  Number of beneficiaries who attended group education sessions              3,813  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary               282 
10   Total number of simple inquiries received                159 
11   Total number of simple inquiries resolved                 159  
12   Number of inquiries involving complex issues received                 89 
13A   Number of inquiries involving complex issues referred for further action                 22  
13B   Total dollar amount referred for further action   $35,306  
14   Number of complex issues resolved                102 
15   Number of complex issues pending further  action                  23  
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $731 
17A   Expected Medicare recoveries attributable to  the projects  $440 
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $440 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       53    
Maine  Legal Services for the Elderly, Augusta  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                 85 
2  Total number  of volunteer training hours                 665 
3  Total number  of volunteer  work  hours            5,604 
4  Number of media airings                489 
5  Number of community outreach education events conducted               136 
6  Estimated number of people reached by community outreach education events             4,246 
7  Number  of group education sessions for beneficiaries               108 
8  Number of beneficiaries who attended group education sessions              1,835  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary            11,099  
10   Total number of simple inquiries received                822 
11   Total number of simple inquiries resolved                 822  
12   Number of inquiries involving complex issues received                 33 
13A   Number of inquiries involving complex issues referred for  further action                  4 
13B   Total dollar amount referred for further action  $1,610 
14   Number of complex issues resolved                  38 
15   Number of complex issues pending further  action                  14  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $29,165  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       54    
Maryland  Maryland Department of Aging, Baltimore  
In operation since:  July 1997  
Total for 2013 
  PERFORMANCE MEASURES    
1   Total number of active volunteers              124 
2   Total number of volunteer training hours             1,472 
3  Total number  of volunteer  work  hours           5,806  
4  Number of media airings            2,049 
5  Number of community outreach education  events conducted               459 
6  Estimated number of people reached by community outreach education events          24,682 
7  Number of group education sessions for  beneficiaries              384 
8  Number of beneficiaries who attended group education sessions             9,602 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary          17,536  
10   Total number of simple inquiries received            8,483 
11   Total number of simple inquiries resolved             8,453 
12   Number of inquiries involving complex issues received               24 
13A   Number of inquiries involving complex issues referred for  further action                  2 
13B   Total dollar amount referred for further action  $765 
14   Number of complex issues resolved                19 
15   Number of complex issues pending further  action               28 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $314 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $314 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       55    
 
Massachusetts  Elder Services of Merrimack Valley, Inc., Lawrence  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                         75 
2  Total number of volunteer training hours                          661 
3  Total number of volunteer work  hours                      2,531 
4  Number of media airings                         637 
5  Number of community outreach education events conducted                        102 
6  Estimated number of people reached by community outreach education events                   11,125 
7  Number of group education sessions for  beneficiaries                        106 
8  Number of beneficiaries who attended group education sessions                       3,039  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary                     3,336 
10   Total number of simple inquiries received                      1,420 
11   Total number of simple inquiries resolved                       1,420  
12   Number of inquiries involving complex issues received                         12 
13A   Number of inquiries involving complex issues referred for further action                          4 
13B   Total dollar amount referred for further action   $19,124  
14   Number of complex issues resolved                           4 
15   Number of complex issues pending further  action                          39 
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $6,268 
17A   Expected Medicare recoveries attributable to  the projects  $332 
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $208 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $540 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       56    
Michigan  Michigan Medicare/Medicaid Assistance Program, Inc., Lansing  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                 313 
2  Total number  of volunteer training hours                 5,877 
3  Total number  of volunteer  work  hours               3,535 
4  Number of media airings                  281 
5  Number of community outreach education  events conducted                  221 
6  Estimated number of people reached by community outreach education events             42,244 
7  Number of group education sessions for  beneficiaries                 698 
8  Number of beneficiaries who attended group education sessions              36,090  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary               2,318 
10   Total number of simple inquiries received                  189 
11   Total number of simple inquiries resolved                   189 
12   Number of inquiries involving complex issues received                  42 
13A   Number of inquiries involving complex issues referred for  further action                  15 
13B   Total dollar amount referred for further action   $12,603  
14   Number of complex issues resolved                   46 
15   Number of complex issues pending further  action                  13 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       57    
 
Minnesota  Minnesota Board on Aging, Dept. of Human Services, Aging and Adult Services Div., Saint Paul  
In operation since:  July 1997  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                 108 
2   Total number of volunteer training hours                1,350 
3  Total number of volunteer work  hours                  555 
4  Number of media airings                  151 
5  Number of community outreach education events conducted                  75 
6  Estimated number of people reached by community outreach education events             44,067 
7  Number of group education sessions for  beneficiaries                 430 
8  Number of beneficiaries who attended group education sessions                9,395 
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary                  64  
10   Total number of simple inquiries received               2,931 
11   Total number of simple inquiries resolved                2,931 
12   Number of inquiries involving complex issues received                  17 
13A   Number of inquiries involving complex issues referred for  further action                  10 
13B   Total dollar amount referred for further action  $4,691 
14   Number of complex issues resolved                     7 
15   Number of complex issues pending further  action                  56 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       58    
 
Mississippi  Mississippi Department of Human Services, Division of Aging and Adult Services, Jackson  
In operation since:  July 2000  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                  14 
2  Total number of volunteer training hours                    70 
3  Total number  of volunteer  work  hours               103  
4  Number of media airings                     7 
5  Number of community outreach education events conducted               193 
6  Estimated number of people reached by community outreach education events               9,709 
7  Number of group education sessions for  beneficiaries                  43 
8  Number of beneficiaries who attended group education sessions                1,283 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary               4,074 
10   Total number of simple inquiries received               2,094 
11   Total number of simple inquiries resolved                2,094 
12   Number of inquiries involving complex issues received                    6 
13A   Number of inquiries involving complex issues referred for  further action                    3 
13B   Total dollar amount referred for further action   $14  
14   Number of complex issues resolved                     5 
15   Number of complex issues pending further  action                  33 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       59    
 
Missouri  Care Connection for Aging Services, Warrensburg  
In operation since:  July 1997  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers              28 
2  Total number  of volunteer training hours              242 
3  Total number of  volunteer work hours              97 
4  Number of media airings               58 
5  Number of community outreach education events conducted            144 
6  Estimated number of people reached by community outreach education events         10,594 
7  Number  of group education sessions for beneficiaries            153 
8  Number  of beneficiaries who  attended group education sessions           3,490  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary                0   
10   Total number of simple inquiries received          8,545 
11   Total number of simple inquiries resolved           8,544  
12   Number of inquiries involving complex issues received               0   
13A   Number of inquiries involving complex issues referred for further action               0    
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved                0   
15   Number of complex issues pending further  action               66  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       60    
Montana  Missoula Aging Services, Missoula  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               43 
2  Total number  of volunteer training hours              141  
3  Total number  of volunteer  work  hours            631  
4  Number of media airings            4,723 
5  Number of community outreach education events conducted               14 
6  Estimated number of people reached by community outreach education events            1,217 
7  Number  of group education sessions for beneficiaries            474  
8  Number  of beneficiaries who  attended group education sessions           13,707  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary            687  
10   Total number of simple inquiries received             339 
11   Total number of simple inquiries resolved              313  
12   Number of inquiries involving complex issues received               32 
13A   Number of inquiries involving complex issues referred for further action                 5  
13B   Total dollar amount referred for further action   $24,076  
14   Number of complex issues resolved                32 
15   Number of complex issues pending further  action                13  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $468 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $468 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       61    
 
Nebraska  Nebraska Department of Health and Human Services, Lincoln  
In operation since:  July 2000  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               79 
2   Total number of volunteer training hours                339 
3  Total number  of volunteer  work  hours           1,307  
4  Number of media airings          10,358 
5  Number of community outreach education events conducted               92 
6  Estimated number of people reached by community outreach education events            7,871 
7  Number of group education sessions for  beneficiaries              234 
8  Number of beneficiaries who attended group education sessions             5,996 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary            3,881 
10   Total number of simple inquiries received               457 
11   Total number of simple inquiries resolved                457 
12   Number of inquiries involving complex issues received               20 
13A   Number of inquiries involving complex issues referred for  further action                  7 
13B   Total dollar amount referred for further action   $34,636  
14   Number of complex issues resolved                26 
15   Number of complex issues pending further  action                  8 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $77 
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $77 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       62    
 
Nevada  Office of the Nevada Attorney General, Las Vegas  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               86 
2   Total number of volunteer training hours             1,641 
3  Total number  of volunteer  work  hours           1,527  
4  Number of media airings            1,776 
5  Number of community outreach education  events conducted               131 
6  Estimated number of people reached by community outreach education events          10,668 
7  Number of group education sessions for  beneficiaries              171 
8  Number of beneficiaries who attended group education sessions             3,740 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary               853 
10   Total number of simple inquiries received               720 
11   Total number of simple inquiries resolved                720 
12   Number of inquiries involving complex issues received               13 
13A   Number of inquiries involving complex issues referred for further action               13  
13B   Total dollar amount referred for further action  $221 
14   Number of complex issues resolved                  6 
15   Number of complex issues pending further  action               24 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       63    
 
New Hampshire  Health and Human Services  Bureau of Elderly and Adult Services, Concord  
In operation since:  July 1997  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                  9 
2  Total number of volunteer training hours                    48 
3  Total number  of volunteer  work  hours               189  
4  Number of media airings                   13 
5  Number of community outreach education events conducted                  87 
6  Estimated number of people reached by community outreach education events             5,912 
7  Number of group education sessions for  beneficiaries               100 
8  Number  of beneficiaries who  attended group education sessions              1,905  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary            2,165  
10   Total number of simple inquiries received                435 
11   Total number of simple inquiries resolved                 435  
12   Number of inquiries involving complex issues received                  10 
13A   Number of inquiries involving complex issues referred for  further action                  7 
13B   Total dollar amount referred for further action  $2,419 
14   Number of complex issues resolved                   9 
15   Number of complex issues pending further  action                  10 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       64    
 
New Jersey  Jewish Family & Vocational Services of Middlesex County, Inc., Milltown  
In operation since:  July 2001  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                  43 
2  Total number of volunteer training hours                 702 
3  Total number  of volunteer  work  hours               773  
4  Number of media airings                   84 
5  Number of community outreach education events conducted                  55 
6  Estimated number of people reached by community outreach education events             5,698 
7  Number of group education sessions for  beneficiaries               271 
8  Number  of beneficiaries who  attended group education sessions              9,212  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary               179  
10   Total number of simple inquiries received             1,529 
11   Total number of simple inquiries resolved              1,527  
12   Number of inquiries involving complex issues received                  71 
13A   Number of inquiries involving complex issues referred for  further action                  11 
13B   Total dollar amount referred for further action   $153,931  
14   Number of complex issues resolved                   59 
15   Number of complex issues pending further  action                  12 
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $867 
17A   Expected Medicare recoveries attributable to  the projects   $17,612  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $17,612  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       65    
 
New Mexico  New Mexico Aging and Long-Term Services Department, Albuquerque  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                  75 
2  Total number of volunteer training hours                 716 
3  Total number  of volunteer  work  hours            3,660  
4  Number of media airings            19,335 
5  Number of community outreach education events conducted               505 
6  Estimated number of people reached by community outreach education events            25,335 
7  Number of group education sessions for  beneficiaries               115 
8  Number  of beneficiaries who  attended group education sessions              3,325  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary            6,055  
10   Total number of simple inquiries received                   2 
11   Total number of simple inquiries resolved                    2  
12   Number of inquiries involving complex issues received                  42 
13A   Number of inquiries involving complex issues referred for  further action                  2 
13B   Total dollar amount referred for further action   $24,277  
14   Number of complex issues resolved                   20 
15   Number of complex issues pending further  action                  18 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $19,012  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       66    
 
New York  New York State Office of the Aging, Albany  
In operation since:  July 1997  
Total for 2013 
  PERFORMANCE MEASURES    
1   Total number of active volunteers              410 
2  Total number  of volunteer training hours              1,896 
3  Total number  of volunteer  work  hours            2,222 
4  Number of media airings             1,998 
5  Number of community outreach education events conducted               49 
6  Estimated number of people reached by community outreach education events             3,342 
7  Number of group education sessions for  beneficiaries               98 
8  Number of beneficiaries who attended group education sessions           12,100  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary            2,200 
10   Total number of simple inquiries received             2,698 
11   Total number of simple inquiries resolved              2,664  
12   Number of inquiries involving complex issues received                 0  
13A   Number of inquiries involving complex issues referred for further action                 0    
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved                  0  
15   Number of complex issues pending further  action               120 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       67    
 
North Carolina  Department of Insurance, Raleigh  
In operation since:  July 2003  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               515 
2  Total number  of volunteer training hours              6,874  
3  Total number  of volunteer  work  hours            2,557  
4  Number of media airings            28,433 
5  Number of community outreach education events conducted               442 
6  Estimated number of people reached by community outreach education events          142,925 
7  Number of group education sessions for  beneficiaries               752 
8  Number of beneficiaries who attended group education sessions             25,962  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary            10,893  
10   Total number of simple inquiries received             6,344 
11   Total number of simple inquiries resolved              6,344  
12   Number of inquiries involving complex issues received                  11 
13A   Number of inquiries involving complex issues referred for  further action                  2 
13B   Total dollar amount referred for further action  $4,447 
14   Number of complex issues resolved                   38 
15   Number of complex issues pending further  action                  21 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $61 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $61 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       68    
 
   
North Dakota  North Dakota Center for Persons with Disabilities, Minot State University, Minot  
In operation since:  July 2003  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers              34 
2  Total number of volunteer training hours                67 
3  Total number  of volunteer  work  hours            365 
4  Number of media airings             130 
5  Number of community outreach education events conducted              84 
6  Estimated number of people reached by community outreach education events          5,364 
7  Number  of group education sessions for beneficiaries            124 
8  Number  of beneficiaries who  attended group education sessions           1,944  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary            143 
10   Total number of simple inquiries received               95 
11   Total number of simple inquiries resolved                95  
12   Number of inquiries involving complex issues received               1 
13A   Number of inquiries involving complex issues referred for further action               1 
13B   Total dollar amount referred for further action  $230 
14   Number of complex issues resolved                0   
15   Number of complex issues pending further  action               1 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       69    
   
Ohio  Pro Seniors, Inc., Cincinnati  
In operation since:  July 2002  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                 58 
2  Total number of volunteer training hours                 262 
3  Total number  of volunteer  work  hours               851  
4  Number of media airings                  84 
5  Number of community outreach education events conducted               153 
6  Estimated number of people reached by community outreach education events            16,108 
7  Number of group education sessions for  beneficiaries               145 
8  Number  of beneficiaries who  attended group education sessions              2,570  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary                  9 
10   Total number of simple inquiries received                112 
11   Total number of simple inquiries resolved                 112  
12   Number of inquiries involving complex issues received                 22 
13A   Number of inquiries involving complex issues referred for  further action                  8 
13B   Total dollar amount referred for further action  $6,033 
14   Number of complex issues resolved                  23 
15   Number of complex issues pending further  action                  15  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects   $52,873  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $52,873  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       70    
Oklahoma  State of Oklahoma Insurance Department, Oklahoma City  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                     3 
2  Total number of volunteer training hours                       50 
3  Total number of  volunteer work hours                   141 
4  Number of media airings                2,509 
5  Number of community outreach education events conducted                  144 
6  Estimated number of people reached by community outreach education events               11,110 
7  Number of group education sessions for  beneficiaries                  184 
8  Number  of beneficiaries who  attended group education sessions                 5,995  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary                  348  
10   Total number of simple inquiries received                      0   
11   Total number of simple inquiries resolved                       0   
12   Number of inquiries involving complex issues received                     4 
13A   Number of inquiries involving complex issues referred for  further action                     0   
13B   Total dollar amount referred for further action   $96  
14   Number of complex issues resolved                      6 
15   Number of complex issues pending further  action                     7 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       71    
Oregon  Department of Human Services, Seniors and People with Disabilities, Salem  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers            217 
2  Total number  of volunteer training hours              656  
3  Total number  of volunteer  work  hours           3,043  
4  Number of media airings            5,666 
5  Number of community outreach education events conducted               90 
6  Estimated number of people reached by community outreach education events            6,724 
7  Number  of group education sessions for beneficiaries            176  
8  Number of beneficiaries who attended group education sessions             3,993 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary            2,780 
10   Total number of simple inquiries received            2,317 
11   Total number of simple inquiries resolved             2,317 
12   Number of inquiries involving complex issues received               32 
13A   Number of inquiries involving complex issues referred for further action               12  
13B   Total dollar amount referred for further action   $31,497  
14   Number of complex issues resolved                25 
15   Number of complex issues pending further  action                14  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       72    
 
Pennsylvania  Center for Advocacy for the Rights and Interests of the Elderly, Philadelphia  
In operation since:  July 1997  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                        56 
2  Total number of volunteer training hours                       146 
3  Total number  of volunteer  work  hours                  1,241  
4  Number of media airings                         22 
5  Number of community outreach education events conducted                        78 
6  Estimated number of people reached by community outreach education events                   8,512 
7  Number of group education sessions for  beneficiaries                     282 
8  Number  of beneficiaries who  attended group education sessions                    5,890  
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary                     287 
10   Total number of simple inquiries received                   1,072 
11   Total number of simple inquiries resolved                    1,071  
12   Number of inquiries involving complex issues received                        34 
13A   Number of inquiries involving complex issues referred for further action                         9 
13B   Total dollar amount referred for further action  $461 
14   Number of complex issues resolved                         36 
15   Number of complex issues pending further  action                        37 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $141 
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $141 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       73    
Puerto Rico  Office of the Ombudsman for the Elderly, Santurce  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               23 
2   Total number of volunteer training hours             1,328 
3  Total number  of volunteer  work  hours           5,639  
4  Number of media airings                0 
5  Number of community outreach education  events conducted            1,392 
6  Estimated number of people reached by community outreach education events          42,884 
7  Number of group education sessions for  beneficiaries               0 
8  Number of beneficiaries who attended group education sessions                 0    
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary               800 
10   Total number of simple inquiries received                0 
11   Total number of simple inquiries resolved                 0    
12   Number of inquiries involving complex issues received               0 
13A   Number of inquiries involving complex issues referred for  further action               0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved                0 
15   Number of complex issues pending further  action                  2 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       74    
   
Rhode Island  Department of Elderly Affairs, Cranston 
In operation since:  July 2006  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               47 
2   Total number of volunteer training hours                269 
3  Total number  of volunteer  work  hours           1,127  
4  Number of media airings               196 
5  Number of community outreach education  events conducted               203 
6  Estimated number of people reached by community outreach education events            6,061 
7  Number of group education sessions for  beneficiaries              154 
8  Number of beneficiaries who attended group education sessions             4,868 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary            3,572 
10   Total number of simple inquiries received          10,850 
11   Total number of simple inquiries resolved           10,850  
12   Number of inquiries involving complex issues received               19 
13A   Number of inquiries involving complex issues referred for further action               11  
13B   Total dollar amount referred for further action  $6,840 
14   Number of complex issues resolved                14 
15   Number of complex issues pending further  action               15 
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $2,491 
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $400 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $400 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       75    
South Carolina  Lt. Governors Office on Aging, Columbia  
In operation since:  July 2000  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                    13 
2  Total number of volunteer training hours                      19 
3  Total number  of volunteer  work  hours                  354 
4  Number of media airings               36,207 
5  Number of community outreach education events conducted                  209 
6  Estimated number of people reached by community outreach education events               19,925 
7  Number of group education sessions for  beneficiaries                  178 
8  Number  of beneficiaries who  attended group education sessions                 5,313  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary               7,682  
10   Total number of simple inquiries received                8,057 
11   Total number of simple inquiries resolved                 8,045  
12   Number of inquiries involving complex issues received                    10 
13A   Number of inquiries involving complex issues referred for  further action                     5 
13B   Total dollar amount referred for further action  $2,060 
14   Number of complex issues resolved                      0   
15   Number of complex issues pending further  action                    80 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       76    
 
South Dakota  East River Legal Services, Sioux Falls  
In operation since:  July 2000  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                  27 
2  Total number of volunteer training hours                    52 
3  Total number  of volunteer  work  hours               282  
4  Number of media airings                   4 
5  Number of community outreach education events conducted                  2 
6  Estimated number of people reached by community outreach education events                125 
7  Number of group education sessions for  beneficiaries                  18 
8  Number of beneficiaries who attended group education sessions                 560  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary               354  
10   Total number of simple inquiries received                   34 
11   Total number of simple inquiries resolved                    34  
12   Number of inquiries involving complex issues received                  6 
13A   Number of inquiries involving complex issues referred for further action  0 
13B   Total dollar amount referred for further action  $768 
14   Number of complex issues resolved                   7 
15   Number of complex issues pending further  action   0  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $768 
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $768 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       77    
Tennessee  Upper Cumberland Development District, Cookeville  
In operation since:  July 2001  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                  107 
2  Total number  of volunteer training hours                 1,299 
3  Total number  of volunteer  work  hours               3,170 
4  Number of media airings                5,238 
5  Number of community outreach education events conducted                  278 
6  Estimated number of people reached by community outreach education events               52,558 
7  Number of group education sessions for  beneficiaries                  347 
8  Number of beneficiaries who attended group education sessions                 8,119  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary               4,067 
10   Total number of simple inquiries received                     67 
11   Total number of simple inquiries resolved                      67  
12   Number of inquiries involving complex issues received                    58 
13A   Number of inquiries involving complex issues referred for  further action                    27 
13B   Total dollar amount referred for further action   $17,869  
14   Number of complex issues resolved                     28 
15   Number of complex issues pending further  action                    85 
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $2,112 
17A   Expected Medicare recoveries attributable to  the projects  $8,448 
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $8,448 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       78    
 
Texas  Better Business Bureau Education, Houston  
In operation since:  July 2002  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                  76 
2  Total number of volunteer training hours                 307 
3  Total number  of volunteer  work  hours               518  
4  Number of media airings             1,230 
5  Number of community outreach education events conducted               161 
6  Estimated number of people reached by community outreach education events            36,694 
7  Number of group education sessions for  beneficiaries               284 
8  Number  of beneficiaries who  attended group education sessions              9,056  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary               501  
10   Total number of simple inquiries received                350 
11   Total number of simple inquiries resolved                 345  
12   Number of inquiries involving complex issues received                  51 
13A   Number of inquiries involving complex issues referred for  further action                  39 
13B   Total dollar amount referred for further action   $30,836  
14   Number of complex issues resolved                   26 
15   Number of complex issues pending further  action               149 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $261 
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $261 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       79    
Utah  Utah Division of Aging and Adult Services, Salt Lake City  
In operation since:  June 2009  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                 149 
2  Total number of volunteer training hours                   952 
3  Total number  of volunteer  work  hours               4,569 
4  Number of media airings                  139 
5  Number of community outreach education  events conducted                  242 
6  Estimated number of people reached by community outreach education events             18,802 
7  Number of group education sessions for  beneficiaries                 342 
8  Number of beneficiaries who attended group education sessions              10,585  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary               8,984 
10   Total number of simple inquiries received                3,564 
11   Total number of simple inquiries resolved                 3,564  
12   Number of inquiries involving complex issues received                  44 
13A   Number of inquiries involving complex issues referred for  further action                  42 
13B   Total dollar amount referred for further action   $112,217  
14   Number of complex issues resolved                   44 
15   Number of complex issues pending further  action                     5 
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $2,867 
17A   Expected Medicare recoveries attributable to  the projects   $15,075  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $1,557 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $16,632  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       80    
Vermont  Community of Vermont Elders, Berlin  
In operation since:  July 2003  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               49 
2  Total number  of volunteer training hours              536  
3  Total number  of volunteer  work  hours           1,577  
4  Number of media airings             110 
5  Number of community outreach education events conducted               57 
6  Estimated number of people reached by community outreach education events            1,113 
7  Number  of group education sessions for beneficiaries            129  
8  Number of beneficiaries who attended group education sessions             2,533 
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary               0 
10   Total number of simple inquiries received                31 
11   Total number of simple inquiries resolved                 31  
12   Number of inquiries involving complex issues received                 7 
13A   Number of inquiries involving complex issues referred for further action                 5  
13B   Total dollar amount referred for further action  $1,429 
14   Number of complex issues resolved                  4 
15   Number of complex issues pending further  action                  5 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       81    
Virginia  Virginia Association of Area Agencies on Aging, Richmond  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               35 
2   Total number of volunteer training hours                187 
3  Total number  of volunteer  work  hours              295  
4  Number of media airings          19,979 
5  Number of community outreach education  events conducted               207 
6  Estimated number of people reached by community outreach education events          16,057 
7  Number of group education sessions for  beneficiaries              238 
8  Number of beneficiaries who attended group education sessions             6,084 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary               422 
10   Total number of simple inquiries received               746 
11   Total number of simple inquiries resolved                746 
12   Number of inquiries involving complex issues received               39 
13A   Number of inquiries involving complex issues referred for further action               47  
13B   Total dollar amount referred for further action  $801 
14   Number of complex issues resolved                30 
15   Number of complex issues pending further  action               57 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       82    
Virgin Islands  Department of Human Services, Senior Citizens Affairs, St. Croix  
In operation since:  July 2005  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                  27 
2  Total number of volunteer training hours                 230 
3  Total number  of volunteer  work  hours               251  
4  Number of media airings                   75 
5  Number of community outreach education events conducted                  23 
6  Estimated number of people reached by community outreach education events               1,803 
7  Number of group education sessions for  beneficiaries                  22 
8  Number of beneficiaries who attended group education sessions                 334  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary                  68  
10   Total number of simple inquiries received                   14 
11   Total number of simple inquiries resolved                    14  
12   Number of inquiries involving complex issues received                  0 
13A   Number of inquiries involving complex issues referred for further action                  0 
13B   Total dollar amount referred for further action   $0  
14   Number of complex issues resolved                   0 
15   Number of complex issues pending further  action                    3 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       83    
Washington  Office of the Insurance Commissioner, Tumwater  
In operation since:  July 1999  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                     16 
2  Total number of volunteer training hours                      118 
3  Total number of  volunteer work hours                    946 
4  Number of media airings                     665 
5  Number of community outreach education events conducted                    711 
6  Estimated number of people reached by community outreach education events                45,059 
7  Number of group education sessions for  beneficiaries                    430 
8  Number  of beneficiaries who  attended group education sessions                 22,242 
9  Number of one-on-one counseling sessions held with or  on  behalf  of a beneficiary                  4,453  
10   Total number of simple inquiries received                  8,247 
11   Total number of simple inquiries resolved                   8,245  
12   Number of inquiries involving complex issues received                    209 
13A   Number of inquiries involving complex issues referred for  further action                       2 
13B   Total dollar amount referred for further action  $8,000 
14   Number of complex issues resolved                     117 
15   Number of complex issues pending further  action                    415 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       84    
West Virginia  AARP Foundation, Charleston  
In operation since:  July 2003  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               58 
2  Total number of volunteer training hours                    9 
3  Total number  of volunteer  work  hours              671  
4  Number of media airings               360 
5  Number of community outreach education events conducted               31 
6  Estimated number of people reached by community outreach education events             7,520 
7  Number of group education sessions for  beneficiaries               30 
8  Number of beneficiaries who attended group education sessions           20,815  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary            1,370 
10   Total number of simple inquiries received          20,225 
11   Total number of simple inquiries resolved           20,225  
12   Number of inquiries involving complex issues received               18 
13A   Number of inquiries involving complex issues referred for further action                 0    
13B   Total dollar amount referred for further action  $967 
14   Number of complex issues resolved                  0  
15   Number of complex issues pending further  action               159 
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       85    
Wisconsin  Coalition of Wisconsin Aging Groups, Madison  
In operation since:  July 1997  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers                 89 
2  Total number of volunteer training hours                 315 
3  Total number  of volunteer  work  hours               565  
4  Number of media airings                547 
5  Number of community outreach education events conducted                 61 
6  Estimated number of people reached by community outreach education events             4,541 
7  Number of group education sessions for  beneficiaries               148 
8  Number  of beneficiaries who  attended group education sessions              2,825  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary               146  
10   Total number of simple inquiries received             1,202 
11   Total number of simple inquiries resolved              1,200  
12   Number of inquiries involving complex issues received                 11 
13A   Number of inquiries involving complex issues referred for  further action                  6 
13B   Total dollar amount referred for further action  $4,650 
14   Number of complex issues resolved                  12 
15   Number of complex issues pending further  action                  15  
16   Cost avoidance on  behalf  of Medicare, Medicaid, beneficiaries, or others   $0  
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $8,192 
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $8,192 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       86    
Wyoming  Senior Citizens, Inc., Riverton  
In operation since:  July 2000  
Total for 2013 
  PERFORMANCE MEASURES    
1  Total number of active volunteers               10 
2  Total number of volunteer training hours                 19 
3  Total number  of volunteer  work  hours            248  
4  Number of media airings          11,536 
5  Number of community outreach education events conducted               24 
6  Estimated number of people reached by community outreach education events          1,252 
7  Number of group education sessions for  beneficiaries               23 
8  Number of beneficiaries who attended group education sessions              736  
9  Number  of one-on-one counseling sessions  held with or  on  behalf  of a beneficiary         2,339  
10   Total number of simple inquiries received             499 
11   Total number of simple inquiries resolved              499  
12   Number of inquiries involving complex issues received               14 
13A   Number of inquiries involving complex issues referred for further action                 3  
13B   Total dollar amount referred for further action   $39,547  
14   Number of complex issues resolved                12 
15   Number of complex issues pending further  action                  2 
16   Cost avoidance on  behalf  of  Medicare, Medicaid, beneficiaries, or others   $168 
17A   Expected Medicare recoveries attributable to  the projects  $0  
17B   Expected Medicaid recoveries attributable to  the projects  $0  
17C   Actual savings to  beneficiaries attributable to the projects  $0  
17D   Other savings attributable to the projects (e.g., Supplemental Insurance)   $0  
17A 17D  Total savings attributable to the projects  $0  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report (OEI-02-14-00140)       87    
APPENDIX E 
Definitions of Performance Measures  
The following list includes the definitions of the performance measures for 
2013. 
 
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report  
(OEI-02-14-00140)                            88    
Definitions 
 
 
ACTIVE VOLUNTEER 	 An individual who donates his or her time to assist with 
implementing the Senior Medicare Patrol (SMP) project.  
Volunteers are trained to perform project work, which is 
conducted during their personal time.  They are not paid by 
anyone during the time they perform this work. 
 
VOLUNTEER TRAINING 	 A formal gathering (e.g., in person, by teleconference, or 
by Web conference) sponsored for the purpose of teaching 
or retraining SMP project staff and/or volunteers who in 
turn will educate individuals to identify and report health 
care fraud, waste, and abuse. Training reportable to the 
Office of Inspector General does not include informal 
training mechanisms such as email updates or newsletters.  
 
MEDIA AIRING 	 Any individual airing or publishing of media (e.g., print, 
radio, television, or electronic) to educate about 
Medicare/Medicaid fraud and the services of the  
SMP project. 
 
COMMUNITY OUTREACH/ 	 An outreach and/or education activity conducted by   
EDUCATION EVENT  	 SMP project staff or volunteers that is not a group 
education session, one-on-one session, or media airing.  
The purpose of such an event is to educate the public about 
health care fraud prevention, detection, and reporting, and 
the availability of project services in their area.  
 
GROUP EDUCATION  	 A formal presentation led by SMP project staff or  
SESSION 	 volunteers to educate beneficiaries, family members, 
caregivers, and others on detecting fraud, waste, and abuse 
in the health care system and services offered by the 
project. 
   
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report  
(OEI-02-14-00140)                            89    
ONE-ON-ONE COUNSELING 	 A meeting between an SMP project representative and  
SESSION 	 an individual beneficiary and/or his or her family or 
caregiver for the purpose of discussing or gathering 
information about potential health care fraud, error, or 
abuse. One-on-one counseling sessions may include 
beneficiary counseling, information gathering, or 
information sharing.   
 
SIMPLE INQUIRY 	 A brief contact initiated by a consumer and/or beneficiary 
that is resolved with minimal time and research or review.  
Simple inquiries typically do not require individual 
demographic or private personal information, such as a 
Medicare number or information about a medical condition.   
     
COMPLEX ISSUE 	 An inquiry that generally requires the SMP project staff or 
volunteer to obtain beneficiary personal identifying 
information and detailed information related to the issue, 
complaint, or allegation in order to conduct further 
investigation or referral. 
 
COMPLEX ISSUE  A  complex issue referred to a Medicare contractor,  
REFERRED FOR FURTHER  an investigative agency, or other appropriate organization.  
ACTION     
 
COMPLEX ISSUE 	 A complex issue successfully resolved by an SMP project,  
RESOLVED  	 a Medicare  contractor, an investigative agency, or another 
appropriate organization. 
 
COMPLEX ISSUE PENDING 	  A complex issueirrespective of when it was received  
FURTHER ACTION 	 that is still being investigated by either the SMP project 
or the entity to which the case was referred.    
 
COST AVOIDANCE 	  Health care expenditures for which the Government, a 
beneficiary, or other entity (e.g., secondary health insurer 
or a pharmacy) was relieved of responsibility for payment 
as a result of the SMP project.  
   
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report  
(OEI-02-14-00140)                            90    
EXPECTED MEDICARE 	  This amount represents actual and expected recoveries  
RECOVERIES 	   from criminal actions, settlements, civil judgments, or 
overpayments that resulted from the referral.  This applies 
to the amount of money that was ordered or agreed upon to 
be returned to Medicare, and may not reflect actual 
collections. Recoveries may also involve cases that include 
participation by a Medicare contractor or a law 
enforcement agency.  
 
EXPECTED MEDICAID 	   This amount represents actual and expected recoveries  
RECOVERIES 	 from criminal actions, settlements, civil judgments, or 
overpayments that resulted from the referral.  This applies 
to the amount of money that was ordered or agreed upon to 
be returned to Medicaid, and may not reflect actual 
collections. Recoveries may also involve cases that include 
participation by a Medicaid Fraud Control Unit or a law 
enforcement agency.  
 
SAVINGS TO THE 	 Money saved by or recouped to an individual as a result of  
BENEFICIARY 	 the SMP project (e.g., copayments, deductibles, or any 
other out-of-pocket expenses). 
  
OTHER SAVINGS 	  Money saved or recouped to an entity other than Medicare, 
Medicaid, or a beneficiary (e.g., secondary health insurer) 
as a result of the SMP project.  
Performance Data for the Senior Medicare Patrol Projects:  June 2014 Performance Report  
(OEI-02-14-00140)                            91