Appeal type: Practitioner Services
Decision: Partially Favorable

 
We decided that the Plan has to pay for the services described by procedure code(s) 99232 billed on May 22, 
2023. We decided that the Plan does not have to pay for the services described by procedure code(s) 99223 
billed on May 17, 2023.  
 
You asked the Plan to pay for the evaluation and management services described by code 99223 billed for date 
of service May 17, 2023, and 99232 billed for date of service May 22, 2023. You say that 99223 and 99232 
should be paid as billed because they are supported in the documentation. The Plan says that 99223 is denied 
because it is not supported in the documentation. 99232 is being handled as an original decision reopen for 
New and Material Evidence, therefore no coverage decision has been made. 
 
We decided that the Plan has to pay for the services described by procedure code(s) 99232 billed on May 
22, 2023.  
 
The Plan must follow Medicare rules. The rules say that Medicare health plans must make reasonable and 
diligent efforts to gather and forward to the IRE information regarding its decision to deny coverage or 
payment. 
 
The Plan has not made reasonable and diligent efforts to gather and forward to us information regarding their 
decision to deny your request. Specifically, the Plan did not make an appeal decision for the codes listed in this 
section. The Plan is not allowed to reopen any determinations while an appeal is pending and must issue a 
determination on all appealed services within the appeal time frame. As the Plan forfeited its opportunity to 
provide a denial rationale for these services, we find that the denial of payment is not supported. Therefore, we 
decided that the Plan has to pay for the services described by procedure code(s) 99232 billed on May 22, 2023.  
 
We also decided that the Plan does not have to pay for the services described by procedure code(s) 99223 
billed on May 17, 2023. 
 
The Plan follows Medicare rules. Medicare rules say that providers must report services correctly. Providers 
must report services with the appropriate CPT code. 
 
In this case, the CPT Code Manual definition of code 99223 is initial hospital inpatient or observation care, per 
day, for the evaluation and management of a patient, which requires a medically appropriate history and/or 
examination and high level of medical decision making. When using total time on the date of the encounter for 
code selection, 75 minutes must be met or exceeded.  
 
We asked our physician reviewer to carefully review the case file and apply the relevant Medicare rules to 
determine if the Plan was correct in denying the request to pay for the services described by procedure code(s) 
99223 billed on May 17, 2023. Our reviewer says that 99223 billed on date of service May 17, 2023, is not 
supported in the documentation. Our physician reviewer found records do not support a high level of medical 
decision making. There is also no documentation 75 or more minutes spent providing this service. 
 
We looked at this physician's review, the file, and Medicare rules. Based on this information, we decided that 
Medicare rules for coverage of the services described by procedure code(s) 99223 billed on May 17, 2023, 
have not been met. Therefore, we decided that the Plan does not have to pay for the services described by 
procedure code(s) 99223 billed on May 17, 2023. 
 
If the Plan does not agree with our decision, they can ask us to open a case again. We only open a case again 
if we believe there was a mistake or if there is new information to review. The Plan has to show us the mistake 
and/or send us the new information. This does not happen often. If we decide to open the case again, we will 
send you a letter.