English:
[0001] The subject matter disclosed herein relates to providing product feedback, and to a system and method for providing product feedback from social media sources for products delivered by cold chain systems.
[0003] However, producers, distributors and other users of cold chain distribution systems may wish to receive feedback regarding the quality of the products delivered to consumers. Various parameters within the cold chain system may affect the customer satisfaction with respect to the products delivered. A system and method that can provide product feedback from social media sources for products delivered by cold chain systems is desired.
[0004] According to an embodiment, a system for receiving social media feedback associated with a product includes a social media database containing at least one social media entry, a keyword database containing at least one keyword entry, a user device to provide at least one product identification entry, a feedback engine to analyze the at least one social media entry and the at least one keyword entry, to identify at least one relevant social media entry of the at least one social media entry corresponding to the at least one keyword entry, and providing at least one product feedback record containing the at least one relevant social media entry and the product identification entry corresponding to the at least one relevant social media entry.
[0005] In addition to one or more of the features described above, or as an alternative, further embodiments could include that the user device provides the at least one social media entry to the social media database.
[0006] In addition to one or more of the features described above, or as an alternative, further embodiments could include that the user device provides the at least one product information entry corresponding to the at least one relevant social media entry in response to the at least one social media entry corresponding to the at least one keyword entry.
[0007] In addition to one or more of the features described above, or as an alternative, further embodiments could include a cold chain historical database containing at least one historical entry, wherein the feedback engine identifies at least one relevant historical entry of the at least one historical entry corresponding to the at least one product identification entry.
[0008] In addition to one or more of the features described above, or as an alternative, further embodiments could include that the product feedback record further contains the at least one relevant historical entry.
[0009] In addition to one or more of the features described above, or as an alternative, further embodiments could include that the user device displays the at least one relevant historical entry.
[0010] In addition to one or more of the features described above, or as an alternative, further embodiments could include that the user device provides a user feedback entry to the product feedback record in response to the relevant historical entry.
[0011] According to an embodiment, a method for receiving social media feedback associated with a product includes providing at least one social media entry via a social media database, providing at least one keyword entry via a keyword database, analyzing the at least one social media entry and the at least one keyword entry via a feedback engine, identifying at least one relevant social media entry of the at least one social media entry corresponding to the at least one keyword entry via the feedback engine, providing at least one product identification entry associated with the product via a user device, and providing at least one product feedback record containing the at least one relevant social media entry and the product identification entry corresponding to the at least one relevant social media entry via the feedback engine.
[0012] In addition to one or more of the features described above, or as an alternative, further embodiments could include providing the at least one social media entry to the social media database via the user device.
[0014] In addition to one or more of the features described above, or as an alternative, further embodiments could include providing at least one historical entry via a cold chain historical database, and identifying at least one relevant historical entry of the at least one historical entry corresponding to the at least one product identification entry via the feedback engine.
[0015] In addition to one or more of the features described above, or as an alternative, further embodiments could include that the product feedback record further contains the at least one relevant historical entry.
[0016] In addition to one or more of the features described above, or as an alternative, further embodiments could include displaying the at least one relevant historical entry via the user device.
[0017] In addition to one or more of the features described above, or as an alternative, further embodiments could include providing a user feedback entry to the product feedback record in response to the relevant historical entry via the user device.
[0018] According to an embodiment, a computer program product tangibly embodied on a computer readable medium, the computer program product including instructions that, when executed by a processor, cause the processor to perform operations includes providing at least one social media entry via a social media database, providing at least one keyword entry via a keyword database, analyzing the at least one social media entry and the at least one keyword entry via a feedback engine, identifying at least one relevant social media entry of the at least one social media entry corresponding to the at least one keyword entry via the feedback engine, providing at least one product identification entry associated with the product via a user device, and providing at least one product feedback record containing the at least one relevant social media entry and the product identification entry corresponding to the at least one relevant social media entry via the feedback engine.
[0019] Technical function of the embodiments described above includes providing at least one product feedback record containing the at least one relevant social media entry and the product identification entry corresponding to the at least one relevant social media entry.
[0020] Other aspects, features, and techniques of the embodiments will become more apparent from the following description taken in conjunction with the drawings.
[0022] FIG. 1 illustrates a schematic view of a product feedback system; and
[0023] FIG. 2 is a flow diagram of a method of receiving feedback associated with a product.
[0024] Referring to FIG. 1, a product feedback system 100 for receiving feedback regarding product 139 is shown. In the illustrated embodiment, the product feedback system 100 includes a user device 110, social media platforms 120, cold chain systems 130, and a feedback engine 140. The product feedback system 100 can receive and identify relevant feedback from social media entries, associate the feedback with products 139 and product historical data. Further the product feedback system 100 can engage consumers to request feedback, provide information regarding the products 139 such as recalls and advisories, and analyze usage patterns. Advantageously, the product feedback system 100 can allow for direct communication with consumers.
[0025] In the illustrated embodiment, the cold chain system 130 can be utilized to store and transport products 139. In the illustrated embodiment, the cold chain system 130 includes a cold chain history database 132, a cold chain interface 134, a container 136, sensors 138, and the product 139. Advantageously, information from the cold chain system 130 can be utilized to provide additional information regarding the product 139 as it is transported within the cold chain system 130 as well as when the consumer has received the product 139.
[0026] In the illustrated embodiment, the product 139 can be any suitable product. In the illustrated embodiment, the product 139 can include perishable goods including but are not limited to fruits, vegetables, grains, beans, nuts, eggs, dairy, seed, flowers, meat, poultry, fish, ice, pharmaceuticals, or any other suitable cargo requiring cold chain transport. It is also understood that embodiments described herein may be applied to shipping goods that are not perishable.
[0027] In the illustrated embodiment, customers may transport products 139 in climate controlled container 136. Climate controlled containers 136 can provide a temperature, humidity, light, and otherwise controlled environment to maintain desirable conditions for products 139.
[0028] In the illustrated embodiment, the climate controlled container 136 can include at least one sensor 138. Sensors 138 can monitor parameters including, but not limited to temperature, pressure, humidity, carbon dioxide, ethylene, ozone, light exposure, vibration exposure, and other conditions. Advantageously, sensors 138 may be selected for certain applications depending on the type of products 139 to be monitored and the corresponding environmental sensitivities. In other embodiments, provided sensors 138 can be located or associated with the products 139, or be environmental sensors 138 to provide environmental parameters. While sensors 138 may monitor parameters that may affect the quality and safety of products 139, certain conditions that may affect products 139 may be undetectable by sensors 138. Advantageously, consumer feedback from the product feedback system 100 can augment sensors 138 to determine and establish relationships between observable parameters and product 139 quality.
[0029] In the illustrated embodiment, the cold chain history database 132 includes the historical parameters regarding products 139 that have been distributed to customers via the cold chain system 130. Parameters may include attributes of the products 139 such as, temperature, weight, size, sugar content, maturity, grade, ripeness, labeling, and packaging. Parameters may further include, for example, temperature, pressure, humidity, carbon dioxide, ethylene, ozone, vibrations, light exposure, weather, time and location of storage experienced by products 139 within the cold chain system 130. The parameters may further be augmented with time, location stamps or other relevant information. Further, the cold chain history database 132 can further include information about the current and projected quality of products 139, such as determining the relative time of harvest, freshness, storage time, etc.
[0030] In the illustrated embodiment, the cold chain interface 134 can provide a simplified communication interface between the feedback engine 140 and the cold chain history database 132. The cold chain system 130 may also include a processor (not shown) and an associated memory (not shown). The processor may be but is not limited to a single- processor or multi-processor system of any of a wide array of possible architectures, including field programmable gate array (FPGA), central processing unit (CPU), application specific integrated circuits (ASIC), digital signal processor (DSP) or graphics processing unit (GPU) hardware arranged homogenously or heterogeneously. The memory may be but is not limited to a random access memory (RAM), read only memory (ROM), or other electronic, optical, magnetic or any other computer readable medium. Advantageously, the use of the cold chain interface 134 can standardize or otherwise provide simplified access to the entries and functionality provided by the cold chain history database 132.
[0031] In the illustrated embodiment, a customer may be associated with a user device 110. The user device 110 can be any suitable device, including, but not limited to, a cellular phone, a tablet computer, a personal computer, a dedicated device, etc. In the illustrated embodiment, the user device 110 can provide access to a social media client 112 and a product identifier 114. The user device 110 may also include a processor (not shown) and an associated memory (not shown). The processor may be but is not limited to a single- processor or multi-processor system of any of a wide array of possible architectures, including field programmable gate array (FPGA), central processing unit (CPU), application specific integrated circuits (ASIC), digital signal processor (DSP) or graphics processing unit (GPU) hardware arranged homogenously or heterogeneously. The memory may be but is not limited to a random access memory (RAM), read only memory (ROM), or other electronic, optical, magnetic or any other computer readable medium. Advantageously, the user device 110 can be associated with a customer and allow a customer to easily provide feedback regarding products 139.
[0032] In the illustrated embodiment, the user device 110 can provide access or otherwise include a social media client 112. The social media client 112 may be provide access to any suitable social media platform 120, include text, location, and photograph based social media platforms 120. Social media clients 112 can allow customers to provide or otherwise submit social media entries. In the illustrated embodiment, certain social media entries may be relevant social media entries that describe or otherwise correspond to products 139. Social media entries provided may be audio, video, text, etc.
[0033] In the illustrated embodiment, the user device 110 includes a product identifier 114. In certain embodiments, the product identifier 114 is an application that can be executed on the user device 110. The product identifier 114 can utilize hardware of the user device 110 to identify relevant products associated with relevant social media entries provided by the customer. In certain embodiments, customers can be prompted to identify a product after providing a social media entry that is considered to be relevant to a product. The product identifier 114 can include a QR code reader, an RFID tag reader, a barcode reader, a store or retail unique identifier, location services, self reporting, etc.
[0034] In the illustrated embodiment, the customer can utilize social media platforms 120. In the illustrated embodiment, social media platforms 120 can include a social media database 122 and a social media interface 124. Social media platforms 120 can include multiple platforms, including, but not limited to text, location, photograph, etc. based services.
[0035] In the illustrated embodiment, the social media database 122 can store and manage social media entries provided by a customer. In certain embodiments, entries to the social media database 122 are provided by the user device 110 of the customer, while in other embodiments, other suitable devices can be used. The social media database 122 can include entries that are relevant to products transported using cold chain systems 130.
[0036] In the illustrated embodiment, the social media interface 124 can provide a simplified communication interface between the feedback engine 140 and the social media database 122. Advantageously, the use of the social media interface 134 can standardize or otherwise provide simplified access to the entries and functionality provided by the social media database 122.
[0037] In the illustrated embodiment, the product feedback system 100 includes a feedback engine 140 to analyze and analyze social media entries to provide comprehensive product feedback records. In the illustrated embodiment, the feedback engine 140 is associated with a keyword database 142 and a feedback database 144. In the illustrated embodiment, the feedback engine 140 can further provide relative scoring from relevant social media entries. Advantageously, the feedback engine 140 allows for direct feedback from consumers. The feedback engine 140 may also include a processor (not shown) and an associated memory (not shown). The processor may be but is not limited to a single- processor or multi-processor system of any of a wide array of possible architectures, including field programmable gate array (FPGA), central processing unit (CPU), application specific integrated circuits (ASIC), digital signal processor (DSP) or graphics processing unit (GPU) hardware arranged homogenously or heterogeneously. The memory may be but is not limited to a random access memory (RAM), read only memory (ROM), or other electronic, optical, magnetic or any other computer readable medium.
[0038] In the illustrated embodiment, the keyword database 142 can include a list of keywords that may indicate a relevant social media entry. Keywords can be selected to indicate relevance to a product of interest, such as a brand name, selected adjectives, etc. The keyword database 142 may further include other media as well, such as photographs, video, etc. In certain embodiments, the keyword database 142 can further include relevant context to determine or estimate the relevance of certain social media entries. In certain embodiments, the terms within the keyword database 142 can be added to, or otherwise adapted during operation.
[0039] In the illustrated embodiment, the feedback engine 140 can compare social media entries from the social media database 122 with keyword and contextual entries stored within the keyword database 142. The feedback engine 140 can search and identify any matches or similarities to identify potentially relevant social media feedback entries. In certain embodiments, the feedback engine 140 can utilize statistical methods to assign a confidence level to selected relevant social media feedback entries.
[0040] In the illustrated embodiment, if relevant social media feedback is identified, the feedback engine 140 will then associate the relevant social media feedback entries with products. The relevant social media feedback can be further analyzed to determine if the subject or target product can be identified from the feedback entry. In certain embodiments, the feedback engine 140 can prompt a user device 110 to identify a product using the product identifier 114. A user can utilize visual identification, location identification, or user reporting. In the illustrated embodiment, the feedback engine 140 can identify at least one relevant product.
[0041] In the illustrated embodiment, product feedback records can be stored in a feedback database 144. Product feedback records can include an identified product entry, any relevant social media feedback entries, product history entries, and any valuations or additional analytical entries provided by the feedback engine 140. Advantageously, the feedback database 144 can store information for real-time analysis of the customer feedback, or store the information for analysis over any desired period of time.
[0042] In the illustrated embodiment, the feedback engine 140 can create a centralized product feedback record for each identified product. In the illustrated embodiment, the feedback engine 140 can further determine if the identified products are associated with any cold chain systems 130. The feedback engine 140 can query the cold chain history database 132 to receive any product history entries. Advantageously, product history entries can provide empirical evidence that may correspond to feedback received from customers. In certain embodiments, the feedback engine 140 can create correlations and other relationships between the types of feedback received and values received from the cold chain history database 132. In the illustrated embodiment, the product history entries can be analyzed and consolidated in the product feedback record to allow for greater analysis.
[0043] In the illustrated embodiment, the cumulative product feedback record or portions thereof can be sent to the customer via the user device 110. Advantageously, customers can review quantitative data and further provide additional feedback in light of reviewing product history. For example, a customer with feedback regarding product freshness may receive additional information regarding product shelf time, etc. In certain embodiments, the user device 110 can prompt for additional feedback, such as desired product 139 sources, time tables, temperature ranges, etc. In certain embodiments, the feedback engine 140 can communicate to user devices 110 of any outstanding advisories or recalls for any products 139 associated with the customer.
[0044] In certain embodiments, the feedback engine 140 can aggregate feedback from multiple customers and analyze feedback to determine trends and groupings of feedback. The feedback engine 140 can assign scores based on scales, such as relative freshness, relative satisfaction, etc. Further, in certain embodiments, the feedback engine 140 can correlate feedback trends with empirical entries provided from the cold chain historical database 132. For example, the feedback engine 140 may identify lower satisfaction scores associated with products 139 that had greater shelf time or greater transit time.
[0045] Referring to FIG. 2, a method 200 for receiving product feedback is shown. In operation 202, at least one keyword entry is provided via a keyword database. In the illustrated embodiment, the keyword database can include a list of keywords that may indicate a relevant social media entry. Keywords can be selected to indicate relevance to a product of interest, such as a brand name, selected adjectives, etc.
[0046] In operation 204, the at least one social media entry to the social media database is provided via the user device. In the illustrated embodiment, the user device can provide access or otherwise include a social media client. The social media client may be provide access to any suitable social media platform, include text, location, and photograph based social media platforms. In operation 206, at least one social media entry is provided via a social media database. In certain embodiments, social media entries may be provided to the social media database via alternative devices.
[0047] In operation 208, the at least one social media entry and the at least one keyword entry is analyzed via a feedback engine. The feedback engine can search and identify any matches or similarities to identify potentially relevant social media feedback entries. In certain embodiments, the feedback engine can utilize statistical methods to assign a confidence level to selected relevant social media feedback entries.
[0048] In operation 210, the feedback engine determines if any of the social media entries match certain keywords within the keyword database. If the feedback engine determines that the social media entries may be identified as relevant the method proceeds to operation 210. In other embodiments, the user may provide additional social media entries as described in operation 204.
[0049] In operation 212, at least one relevant social media entry of the at least one social media entry corresponding to the at least one keyword entry is identified via the feedback engine. In operation 214, at least one product identification entry associated with the product is provided via a user device. In the illustrated embodiment, in response to a keyword match between a user's social media feedback entry and the keyword database, a user is prompted to identify the target product.
[0050] In operation 216, the feedback engine determines if an identified product entry is a valid or identified product within the product feedback system to proceed to operation 218. In certain embodiments, if the identified product entry is not recognized within the product feedback system, the user may provide additional social media entries as described in operation 204.
[0051] In operation 218, at least one product feedback record containing the at least one relevant social media entry and the product identification entry corresponding to the at least one relevant social media entry is provided via the feedback engine.
[0052] In operation 220, at least one historical entry is provided via a cold chain historical database. The feedback engine can query the cold chain history database to receive any product history entries. Advantageously, product history entries can provide empirical evidence that may correspond to feedback received from customers. In operation 222, at least one relevant historical entry of the at least one historical entry corresponding to the at least one product identification entry is identified via the feedback engine.
[0053] In operation 224, the at least one relevant historical entry is displayed via the user device. Advantageously, customers can review quantitative data and further provide additional feedback in light of reviewing product history. For example, a customer with feedback regarding product freshness may receive additional information regarding product shelf time, etc. In operation 226, a user feedback entry to the product feedback record is provided in response to the relevant historical entry via the user device. In certain embodiments, the user device can prompt for additional feedback, such as desired product sources, time tables, temperature ranges, etc.
[0054] As described above, the exemplary embodiments can be in the form of processor- implemented processes and devices for practicing those processes, such as feedback engine 140. The exemplary embodiments can also be in the form of computer program code containing instructions embodied in tangible media, such as floppy diskettes, CD ROMs, hard drives, or any other computer-readable storage medium, wherein, when the computer program code is loaded into and executed by a computer, the computer becomes a device for practicing the exemplary embodiments. The exemplary embodiments can also be in the form of computer program code, for example, whether stored in a storage medium, loaded into and/or executed by a computer, or transmitted over some transmission medium, loaded into and/or executed by a computer, or transmitted over some transmission medium, such as over electrical wiring or cabling, through fiber optics, or via electromagnetic radiation, wherein, when the computer program code is loaded into an executed by a computer, the computer becomes an device for practicing the exemplary embodiments. When implemented on a general-purpose microprocessor, the computer program code segments configure the microprocessor to create specific logic circuits.
[0055] The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the embodiments. While the description of the present embodiments has been presented for purposes of illustration and description, it is not intended to be exhaustive or limited to the embodiments in the form disclosed. Many modifications, variations, alterations, substitutions or equivalent arrangement not hereto described will be apparent to those of ordinary skill in the art without departing from the scope of the embodiments. Additionally, while various embodiments have been described, it is to be understood that aspects may include only some of the described embodiments. Accordingly, the embodiments are not to be seen as limited by the foregoing description, but are only limited by the scope of the appended claims.

中文:
[0001]本文公开的主题涉及提供产品反馈,以及用于提供来自社交媒体源的针对由冷链系统递送的产品的产品反馈的系统和方法。
[0003]然而,冷链配送系统的生产商、分销商和其他用户可能希望收到关于递送给消费者的产品质量的反馈。冷链系统内的各种参数可能影响客户对所递送产品的满意度。期望一种能够提供来自社交媒体源的对由冷链系统递送的产品的产品反馈的系统和方法。
[0004]根据实施方案,一种用于接收与产品相关联的社交媒体反馈的系统,包括:社交媒体数据库,其含有至少一个社交媒体条目;关键字数据库,其含有至少一个关键字条目;用户装置,其用于提供至少一个产品识别条目;反馈引擎,其用于分析所述至少一个社交媒体条目和所述至少一个关键字条目,识别所述至少一个社交媒体条目的对应于至少一个关键字条目的至少一个相关社交媒体条目,并提供至少一个产品反馈记录,其含有至少一个相关社交媒体条目和对应于至少一个相关社交媒体条目的产品识别条目。
[0005]除了上文描述的特征中的一个或多个特征之外,或作为替代,进一步的实施方案可包括用户装置向社交媒体数据库提供至少一个社交媒体条目。
[0006]除了上文描述的特征中的一个或多个特征之外,或作为替代,进一步的实施方案可包括用户装置响应于对应于至少一个关键字条目的至少一个社交媒体条目,提供对应于至少一个相关社交媒体条目的至少一个产品信息条目。
[0007]除了上文所述的特征中的一个或多个特征之外,或作为替代,进一步的实施方案可包括含有至少一个历史条目的冷链历史数据库,其中反馈引擎识别至少一个历史条目中对应于至少一个产品识别条目的至少一个相关历史条目。
[0008]除了上文所述的特征中的一个或多个特征之外,或作为替代,进一步的实施方案可包括产品反馈记录进一步含有至少一个相关历史条目。
[0009]除了上文所述的特征中的一个或多个特征之外,或作为替代,进一步的实施方案可包括用户装置显示至少一个相关历史条目。
[0010]除了上文所述的特征中的一个或多个特征之外,或作为替代,进一步的实施方案可包括用户装置响应于相关历史条目向产品反馈记录提供用户反馈条目。
[0011]根据实施方案,一种用于接收与产品相关联的社交媒体反馈的方法,包括:经由社交媒体数据库提供至少一个社交媒体条目;经由关键字数据库提供至少一个关键字条目;经由反馈引擎分析所述至少一个社交媒体条目和所述至少一个关键字条目;经由所述反馈引擎识别至少一个社交媒体条目中对应于所述至少一个关键字条目的至少一个相关社交媒体条目;经由用户装置提供与产品相关联的至少一个产品识别条目;以及经由反馈引擎提供含有至少一个相关社交媒体条目和对应于至少一个相关社交媒体条目的产品识别条目的至少一个产品反馈记录。
[0012]除了上文所述的特征中的一个或多个特征之外,或作为替代,进一步的实施方案可包括经由用户装置向社交媒体数据库提供至少一个社交媒体条目。
[0014]除了上文所述的特征中的一个或多个特征之外,或作为替代,进一步的实施方案可包括:经由冷链历史数据库提供至少一个历史条目;以及经由反馈引擎识别至少一个历史条目中对应于至少一个产品识别条目的至少一个相关历史条目。
[0015]除了上文所述的特征中的一个或多个特征之外,或作为替代,进一步的实施方案可包括产品反馈记录进一步含有至少一个相关历史条目。
[0016]除了上文所述的特征中的一个或多个特征之外,或作为替代,进一步的实施方案可包括经由用户装置显示至少一个相关历史条目。
[0017]除了上文所述的特征中的一个或多个特征之外,或作为替代,进一步的实施方案可包括经由用户装置,响应于相关历史记录,向产品反馈记录提供用户反馈条目。
[0018]根据实施方案,一种有形地体现在计算机可读介质上的计算机程序产品,所述计算机程序产品包括当由处理器执行时致使处理器执行操作的指令,所述操作包括:经由社交媒体数据库提供至少一个社交媒体条目;经由关键字数据库提供至少一个关键字条目;经由反馈引擎分析所述至少一个社交媒体条目和所述至少一个关键字条目;经由反馈引擎识别所述至少一个社交媒体条目中对应于至少一个关键字条目的至少一个相关社交媒体条目;经由用户装置提供与产品相关联的至少一个产品识别条目,以及经由反馈引擎提供含有至少一个相关社交媒体条目和对应于至少一个相关社交媒体条目的产品识别条目的至少一个产品反馈记录。
[0019]上述实施方案的技术功能包括提供至少一个产品反馈记录,其含有至少一个相关社交媒体条目和对应于至少一个相关社交媒体条目的产品识别条目。
[0020]从以下结合附图理解的描述中,实施方案的其他方面、特征和技术将变得更显而易见。
[0022]图1说明产品反馈系统的示意图;以及
[0023]图2是接收与产品相关联的反馈的方法的流程图。
[0024]参照图1,示出了用于接收关于产品139的反馈的产品反馈系统100。在所示实施方案中,产品反馈系统100包括用户装置110、社交媒体平台120、冷链系统130和反馈引擎140。产品反馈系统100可接收和识别来自社交媒体条目的相关反馈,使反馈与产品139和产品历史数据相关联。此外,产品反馈系统100可请求消费者参与反馈,提供关于产品139的信息,例如召回和建议,以及分析使用模式。有利地,产品反馈系统100可允许与消费者直接通信。
[0025]在所示实施方案中,冷链系统130可用于储存和运输产品139。在所示实施方案中,冷链系统130包括冷链历史数据库132、冷链接口134、容器136、传感器138和产品139。有利地,来自冷链系统130的信息可用于在产品139在冷链系统130内运输时以及在消费者已经接收到产品139时,提供关于产品139的额外信息。
[0026]在所示实施方案中,产品139可以是任何合适的产品。在所示实施方案中,产品139可包括易腐物品,包括但不限于水果、蔬菜、谷物、豆类、坚果、鸡蛋、乳制品、种子、花、肉、家禽、鱼、冰、药品或任何其他合适的需要冷链运输的货物。还应理解的是,本文描述的实施方案可应用于运输不易腐烂的物品。
[0027]在所示实施方案中,客户可在气候受控的容器136中运输产品139。气候受控的容器136可提供温度、湿度、光照和其他受控环境,以维持产品139的所需条件。
[0028]在所示实施方案中,气候受控的容器136可包括至少一个传感器138。传感器138可监视参数,包括但不限于温度、压力、湿度、二氧化碳、乙烯、臭氧、光暴露、振动暴露和其他条件。有利地,取决于要监视的产品139的类型和对应的环境敏感度,可为某些应用选择传感器138。在其他实施方案中,提供的传感器138可位于产品139处或与产品139相关联,或者是环境传感器138以提供环境参数。虽然传感器138可监视可能影响产品139的质量和安全性的参数,但传感器138可能无法检测到可能影响产品139的某些条件。有利地,来自产品反馈系统100的消费者反馈可增强传感器138以确定和建立可观察参数与产品139的质量之间的关系。
[0029]在所示实施方案中,冷链历史数据库132包括关于已经经由冷链系统130配送给客户的产品139的历史参数。参数可包括产品139的属性,例如温度、重量、大小、糖含量、熟度、等级、成熟度、标签和包装。参数还可包括例如温度、压力、湿度、二氧化碳、乙烯、臭氧、振动、光暴露、天气、时间和产品139在冷链系统130内经历的储存位置。参数可进一步用时间、位置标记或其他相关信息来增强。此外,冷链历史数据库132还可包括关于产品139的当前和预计质量的信息,例如确定收获的相对时间、新鲜度、储存时间等。
[0030]在所示实施方案中,冷链接口134可在反馈引擎140和冷链历史数据库132之间提供简化的通信接口。冷链系统130还可包括处理器(未示出)和相关的存储器(未示出)。处理器可以是但不限于各种各样的可能架构中的任何一个的单处理器或多处理器系统,包括均匀地或非均匀地布置的现场可编程门阵列(FPGA)、中央处理单元(CPU)、专用集成电路(ASIC)、数字信号处理器(DSP)或图形处理单元(GPU)硬件。存储器可以是但不限于随机存取存储器(RAM)、只读存储器(ROM)或其他电子、光学、磁性或任何其他计算机可读介质。有利地,冷链接口134的使用可标准化或以其他方式提供对冷链历史数据库132所提供的条目和功能的简化访问。
[0031]在所示实施方案中,客户可与用户装置110相关联。用户装置110可以是任何合适的装置,包括但不限于蜂窝电话、平板计算机、个人计算机、专用装置等。在所示实施方案中,用户装置110可提供对社交媒体客户端112和产品识别符114的访问。用户装置110还可包括处理器(未示出)和相关联的存储器(未示出)。处理器可以是但不限于各种各样的可能架构中的任何一个的单处理器或多处理器系统,包括均匀地或非均匀地布置的现场可编程门阵列(FPGA)、中央处理单元(CPU)、专用集成电路(ASIC)、数字信号处理器(DSP)或图形处理单元(GPU)硬件。存储器可以是但不限于随机存取存储器(RAM)、只读存储器(ROM)或其他电子、光学、磁性或任何其他计算机可读介质。有利地,用户装置110可与客户相关联,并且允许客户容易地提供关于产品139的反馈。
[0032]在所示实施方案中,用户装置110可提供访问或以其他方式包括社交媒体客户端112。社交媒体客户端112可提供对任何合适的社交媒体平台120的访问,包括基于文本、位置和照片的社交媒体平台120。社交媒体客户端112可允许客户提供或以其他方式提交社交媒体条目。在所示实施方案中,某些社交媒体条目可以是描述或以其他方式对应于产品139的相关社交媒体条目。所提供的社交媒体条目可以是音频、视频、文本等。
[0033]在所示实施方案中,用户装置110包括产品识别符114。在某些实施方案中,产品识别符114是可在用户装置110上执行的应用程序。产品识别符114可利用用户装置110的硬件来识别与客户所提供的相关社交媒体条目相关联的相关产品。在某些实施方案中,在提供被认为与产品相关的社交媒体条目之后,可提示客户识别产品。产品识别符114可包括QR码读取器、RFID标签读取器、条形码读取器、商店或零售唯一识别符、位置服务、自我报告等。
[0034]在所示实施方案中,客户可利用社交媒体平台120。在所示实施方案中,社交媒体平台120可包括社交媒体数据库122和社交媒体接口124。社交媒体平台120可包括多个平台,包括但不限于基于文本、位置、照片等的服务。
[0035]在所示实施方案中,社交媒体数据库122可存储和管理由客户提供的社交媒体条目。在某些实施方案中,社交媒体数据库122的条目由客户的用户装置110提供,而在其他实施方案中,可以使用其他合适的装置。社交媒体数据库122可包括与使用冷链系统130运输的产品相关的条目。
[0036]在所示实施方案中,社交媒体接口124可在反馈引擎140和社交媒体数据库122之间提供简化的通信接口。有利地,社交媒体接口134的使用可标准化或以其他方式提供对社交媒体数据库122所提供的条目和功能的简化访问。
[0037]在所示实施方案中,产品反馈系统100包括反馈引擎140,以分析和分析社交媒体条目来提供全面的产品反馈记录。在所示实施方案中,反馈引擎140与关键字数据库142和反馈数据库144相关联。在所示实施方案中,反馈引擎140还可提供来自相关社交媒体条目的相对评分。有利地,反馈引擎140允许来自消费者的直接反馈。反馈引擎140还可包括处理器(未示出)和相关联存储器(未示出)。处理器可以是但不限于各种各样的可能架构中的任何一个的单处理器或多处理器系统,包括均匀地或非均匀地布置的现场可编程门阵列(FPGA)、中央处理单元(CPU)、专用集成电路(ASIC)、数字信号处理器(DSP)或图形处理单元(GPU)硬件。存储器可以是但不限于随机存取存储器(RAM)、只读存储器(ROM)或其他电子、光学、磁性或任何其他计算机可读介质。
[0038]在所示实施方案中,关键字数据库142可包括可指示相关社交媒体条目的关键字列表。可选择关键字来指示与感兴趣的产品的相关性,例如品牌名称、所选择的形容词等。关键字数据库142还可包括其他媒体,例如照片、视频等。在某些实施方案中,关键字数据库142还可包括相关上下文以确定或估计某些社交媒体条目的相关性。在某些实施方案中,关键字数据库142内的术语可在操作期间添加或以其他方式调适。
[0039]在所示实施方案中,反馈引擎140可将来自社交媒体数据库122的社交媒体条目与存储在关键字数据库142内的关键字和上下文条目进行比较。反馈引擎140可搜索和识别任何匹配或相似性,以识别潜在相关的社交媒体反馈条目。在某些实施方案中,反馈引擎140可利用统计方法来为所选择的相关社交媒体反馈条目指派置信等级。
[0040]在所示实施方案中,如果识别出相关社交媒体反馈,那么反馈引擎140将接着使相关社交媒体反馈条目与产品关联。可进一步分析相关社交媒体反馈,以确定是否可以从反馈条目中识别主题或目标产品。在某些实施方案中,反馈引擎140可提示用户装置110使用产品识别符114来识别产品。用户可利用视觉识别,位置识别或用户报告。在所示实施方案中,反馈引擎140可识别至少一个相关产品。
[0041]在所示实施方案中,产品反馈记录可存储在反馈数据库144中。产品反馈记录可包括所识别的产品条目、任何相关的社交媒体反馈条目、产品历史条目以及由反馈引擎140提供的任何估价或额外分析条目。有利地,反馈数据库144可存储用于客户反馈的实时分析的信息,或者存储用于在任何期望的时间段内进行分析的信息。
[0042]在所示实施方案中,反馈引擎140可为每个所识别的产品创建集中的产品反馈记录。在所示实施方案中,反馈引擎140可进一步确定所识别的产品是否与任何冷链系统130相关联。反馈引擎140可查询冷链历史数据库132以接收任何产品历史条目。有利地,产品历史条目可提供可对应于从客户接收到的反馈的经验证据。在某些实施方案中,反馈引擎140可创建所接收的反馈的类型与从冷链历史数据库132接收的值之间的相关性和其他关系。在所示实施方案中,可在产品反馈记录中分析和合并产品历史条目,以允许更大的分析。
[0043]在所示实施方案中,累积的产品反馈记录或其部分可经由用户装置110发送给客户。有利地,客户可查看定量数据,并根据查看产品历史进一步提供额外反馈。例如,具有关于产品新鲜度的反馈的客户可接收关于产品货架时间等的额外信息。在某些实施方案中,用户装置110可提示额外的反馈,例如期望产品139的来源、时间表、温度范围等。在某些实施方案中,反馈引擎140可向用户装置110传达与客户相关联的任何产品139的任何未完成的建议或召回。
[0044]在某些实施方案中,反馈引擎140可聚合来自多个客户的反馈,并分析反馈来确定反馈的趋势和分组。反馈引擎140可基于尺度来分配分数,例如相对新鲜度、相对满意度等。此外,在某些实施方案中,反馈引擎140可使反馈趋势与从冷链历史数据库132提供的经验条目相关。例如,反馈引擎140可识别与具有更长货架时间或更长运输时间的产品139相关联的较低满意度分数。
[0045]参照图2,示出了用于接收产品反馈的方法200。在操作202中,经由关键字数据库提供至少一个关键字条目。在所示实施方案中,关键字数据库可包括可指示相关社交媒体条目的关键字列表。可选择关键字来指示与感兴趣的产品的相关性,例如品牌名称、所选择的形容词等。
[0046]在操作204中,经由用户装置提供到社交媒体数据库的至少一个社交媒体条目。在所示实施方案中,用户装置可提供访问或以其他方式包括社交媒体客户端。社交媒体客户端可提供对任何合适的社交媒体平台的访问,包括基于文本、位置和照片的社交媒体平台。在操作206中,经由社交媒体数据库提供至少一个社交媒体条目。在某些实施方案中,可经由替代装置将社交媒体条目提供给社交媒体数据库。
[0047]在操作208中,经由反馈引擎分析至少一个社交媒体条目和至少一个关键字条目。反馈引擎可搜索和识别任何匹配或相似性,以识别可能相关的社交媒体反馈条目。在某些实施方案中,反馈引擎可利用统计方法来为所选择的相关社交媒体反馈条目指派置信等级。
[0048]在操作210中,反馈引擎确定社交媒体条目中的任一个是否与关键字数据库内的某些关键字匹配。如果反馈引擎确定社交媒体条目可被识别为相关,那么所述方法前进到操作210。在其他实施方案中,用户可提供如操作204中描述的其他社交媒体条目。
[0049]在操作212中,经由反馈引擎识别至少一个社交媒体条目中对应于至少一个关键字条目的至少一个相关社交媒体条目。在操作214中,经由用户装置提供与产品相关联的至少一个产品识别条目。在所示实施方案中,响应于用户的社交媒体反馈条目与关键字数据库之间的关键字匹配,提示用户识别目标产品。
[0050]在操作216中,反馈引擎确定所识别的产品条目是否是产品反馈系统内的有效或所识别的产品,以进行到操作218。在某些实施方案中,如果在产品反馈系统内未认出所识别的产品条目,那么用户可提供如操作204中所述的额外社交媒体条目。
[0051]在操作218中,经由反馈引擎提供含有至少一个相关社交媒体条目和对应于至少一个相关社交媒体条目的产品识别条目的至少一个产品反馈记录。
[0052]在操作220中,经由冷链历史数据库提供至少一个历史条目。反馈引擎可查询冷链历史数据库以接收任何产品历史条目。有利地,产品历史条目可提供可对应于从客户接收到的反馈的经验证据。在操作222中,经由反馈引擎识别至少一个历史条目中对应于至少一个产品识别条目的至少一个相关历史条目。
[0053]在操作224中,经由用户装置显示至少一个相关历史条目。有利地,客户可查看定量数据,并根据查看产品历史进一步提供额外反馈。例如,具有关于产品新鲜度的反馈的客户可接收关于产品货架时间等的额外信息。在操作226中,响应于经由用户装置的相关历史记录,提供对产品反馈记录的用户反馈条目。在某些实施方案中,用户装置可提示额外的反馈,例如期望的产品源、时间表、温度范围等。
[0054]如上文所描述,示例性实施方案可呈处理器实施的过程以及用于实践那些过程的装置的形式,例如反馈引擎140。示例性实施方案还可呈含有体现在例如软盘、CD ROM、硬盘驱动器或任何其他计算机可读存储介质等有形媒体中的指令的计算机程序代码的形式,其中当计算机程序代码被加载到计算机中并由其执行时,所述计算机成为用于实践示例性实施方案的装置。示例性实施方案还可呈计算机程序代码的形式,例如,不管所述计算机程序代码存储在存储介质中、加载到计算机中/或由其执行,或者通过某种传输介质传输、加载到计算机中和/或由其执行,或者通过某种传输介质,诸如通过电线或电缆、通过光纤或经由电磁辐射来传输,其中当计算机程序代码被加载到计算机中并且由其执行时,所述计算机成为用于实践示例性实施方案的装置。当在通用微处理器上实施时,计算机程序代码段配置微处理器以产生特定的逻辑电路。
[0055]本文使用的术语仅仅是为了描述特定实施方案的目的,而无意限制这些实施方案。尽管已经出于说明和描述的目的呈现了对本发明实施方案的描述,但其无意为详尽的,或将实施方案限于所公开的形式。在不脱离实施方案的范围的情况下,到此没有描述的许多修改、变化、更改、替代或等效布置对本领域的普通技术人员将是显而易见的。此外,尽管已描述了各种实施方案,但应理解,各方面可只包括所描述的实施方案中的一些实施方案。因此,实施方案不应被视为受限于前面的描述,而只受限于所附权利要求书的范围。