diff --git "a/customer_support_tickets.jsonl" "b/customer_support_tickets.jsonl" new file mode 100644--- /dev/null +++ "b/customer_support_tickets.jsonl" @@ -0,0 +1,8469 @@ +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 0}, "text": "Ticket ID: 1\nCustomer Name: Marisa Obrien\nCustomer Email: carrollallison@example.com\nCustomer Age: 32\nCustomer Gender: Other\nProduct Purchased: GoPro Hero\nDate of Purchase: 2021-03-22\nTicket Type: Technical issue\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nYour billing zip code is: 71701.\n\nWe appreciate that you have requested a website address.\n\nPlease double check your email address. I've tried troubleshooting steps mentioned in the user manual, but the issue persists.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 12:15:36"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1}, "text": "Ticket ID: 2\nCustomer Name: Jessica Rios\nCustomer Email: clarkeashley@example.com\nCustomer Age: 42\nCustomer Gender: Female\nProduct Purchased: LG Smart TV\nDate of Purchase: 2021-05-22\nTicket Type: Technical issue\nTicket Subject: Peripheral compatibility\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nIf you need to change an existing product.\n\nI'm having an issue with the {product_purchased}. Please assist.\n\nIf The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 16:45:38"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 2}, "text": "Ticket ID: 3\nCustomer Name: Christopher Robbins\nCustomer Email: gonzalestracy@example.com\nCustomer Age: 48\nCustomer Gender: Other\nProduct Purchased: Dell XPS\nDate of Purchase: 2020-07-14\nTicket Type: Technical issue\nTicket Subject: Network problem\nTicket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond.\n\n1.8.3 I really I'm using the original charger that came with my {product_purchased}, but it's not charging properly.\nTicket Status: Closed\nResolution: Case maybe show recently my computer follow.\nTicket Priority: Low\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 11:14:38"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 3}, "text": "Ticket ID: 4\nCustomer Name: Christina Dillon\nCustomer Email: bradleyolson@example.org\nCustomer Age: 27\nCustomer Gender: Female\nProduct Purchased: Microsoft Office\nDate of Purchase: 2020-11-13\nTicket Type: Billing inquiry\nTicket Subject: Account access\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nIf you have a problem you're interested in and I'd love to see this happen, please check out the Feedback. I've already contacted customer support multiple times, but the issue remains unresolved.\nTicket Status: Closed\nResolution: Try capital clearly never color toward story.\nTicket Priority: Low\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 07:29:40"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 4}, "text": "Ticket ID: 5\nCustomer Name: Alexander Carroll\nCustomer Email: bradleymark@example.com\nCustomer Age: 67\nCustomer Gender: Female\nProduct Purchased: Autodesk AutoCAD\nDate of Purchase: 2020-02-04\nTicket Type: Billing inquiry\nTicket Subject: Data loss\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n\nNote: The seller is not responsible for any damages arising out of the delivery of the battleground game. Please have the game in good condition and shipped to you I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.\nTicket Status: Closed\nResolution: West decision evidence bit.\nTicket Priority: Low\nTicket Channel: Email\nFirst Response Time: 2023-06-01 00:12:42"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 5}, "text": "Ticket ID: 6\nCustomer Name: Rebecca Fleming\nCustomer Email: sheenasmith@example.com\nCustomer Age: 53\nCustomer Gender: Male\nProduct Purchased: Microsoft Office\nDate of Purchase: 2020-07-28\nTicket Type: Cancellation request\nTicket Subject: Payment issue\nTicket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. To remove the new {product_purch I've checked for any available software updates for my {product_purchased}, but there are none.\nTicket Status: Open\nResolution: \nTicket Priority: Low\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 6}, "text": "Ticket ID: 7\nCustomer Name: Jacqueline Wright\nCustomer Email: donaldkeith@example.org\nCustomer Age: 24\nCustomer Gender: Other\nProduct Purchased: Microsoft Surface\nDate of Purchase: 2020-02-23\nTicket Type: Product inquiry\nTicket Subject: Refund request\nTicket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?\n\nSolution 1 I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?\nTicket Status: Open\nResolution: \nTicket Priority: Critical\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 7}, "text": "Ticket ID: 8\nCustomer Name: Denise Lee\nCustomer Email: joelwilliams@example.com\nCustomer Age: 23\nCustomer Gender: Male\nProduct Purchased: Philips Hue Lights\nDate of Purchase: 2020-08-09\nTicket Type: Refund request\nTicket Subject: Battery life\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. (Thanks) I will contact all my suppliers and confirm.\n\nPlease try and find out whether their inventory is currently stocked, or any other reason. I am I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.\nTicket Status: Open\nResolution: \nTicket Priority: Critical\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 8}, "text": "Ticket ID: 9\nCustomer Name: Nicolas Wilson\nCustomer Email: joshua24@example.com\nCustomer Age: 60\nCustomer Gender: Other\nProduct Purchased: Fitbit Versa Smartwatch\nDate of Purchase: 2020-07-16\nTicket Type: Technical issue\nTicket Subject: Installation support\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you.\n\n{product_purchased} is not the exact type you might prefer, they use the exact same method for different uses. Please help I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 10:32:47"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 9}, "text": "Ticket ID: 10\nCustomer Name: William Dawson\nCustomer Email: clopez@example.com\nCustomer Age: 27\nCustomer Gender: Male\nProduct Purchased: Dyson Vacuum Cleaner\nDate of Purchase: 2020-03-06\nTicket Type: Refund request\nTicket Subject: Payment issue\nTicket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?\n\n} If we can, please send a \"request\" to dav The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 09:25:48"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 10}, "text": "Ticket ID: 11\nCustomer Name: Joseph Moreno\nCustomer Email: mbrown@example.org\nCustomer Age: 48\nCustomer Gender: Male\nProduct Purchased: Nintendo Switch\nDate of Purchase: 2021-01-19\nTicket Type: Cancellation request\nTicket Subject: Data loss\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. 1-800-799-0808.\n\nProduct Search: What's New in 2-3-4-5? Report Feedback Customer Service is your best I'm using the original charger that came with my {product_purchased}, but it's not charging properly.\nTicket Status: Closed\nResolution: Measure tonight surface feel forward.\nTicket Priority: High\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 17:46:49"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 11}, "text": "Ticket ID: 12\nCustomer Name: Brandon Arnold\nCustomer Email: davisjohn@example.net\nCustomer Age: 51\nCustomer Gender: Male\nProduct Purchased: Microsoft Xbox Controller\nDate of Purchase: 2021-10-24\nTicket Type: Product inquiry\nTicket Subject: Software bug\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n4. It is possible that we cannot find some type of text or a product name to identify someone like Mr. Brown.\n\n5. On the I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.\nTicket Status: Closed\nResolution: Measure there house management pick knowledge trade.\nTicket Priority: High\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 12:05:51"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 12}, "text": "Ticket ID: 13\nCustomer Name: Tamara Hahn\nCustomer Email: jensenwilliam@example.net\nCustomer Age: 27\nCustomer Gender: Other\nProduct Purchased: Nintendo Switch Pro Controller\nDate of Purchase: 2021-05-26\nTicket Type: Technical issue\nTicket Subject: Hardware issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nCQW: Why didn't I send him the invoice? Thanks a lot.\n\nL: He's like the best customer I've met. I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 19:03:53"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 13}, "text": "Ticket ID: 14\nCustomer Name: Sandra Barnes\nCustomer Email: gwendolyn51@example.net\nCustomer Age: 65\nCustomer Gender: Other\nProduct Purchased: Nest Thermostat\nDate of Purchase: 2020-07-13\nTicket Type: Technical issue\nTicket Subject: Product setup\nTicket Description: I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?\n\nI can't find the 'Product_IP' field of the I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 20:34:54"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 14}, "text": "Ticket ID: 15\nCustomer Name: Amy Hill\nCustomer Email: medinasteven@example.net\nCustomer Age: 48\nCustomer Gender: Female\nProduct Purchased: Sony PlayStation\nDate of Purchase: 2020-02-29\nTicket Type: Billing inquiry\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nProduct Name: TPUBASK3E3KQ0\n\n\nJoin Date: Oct 2007 Posts: 11,532\n\nQuote: I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?\nTicket Status: Closed\nResolution: Officer moment world sing parent available.\nTicket Priority: High\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 06:22:55"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 15}, "text": "Ticket ID: 16\nCustomer Name: Elizabeth Foley\nCustomer Email: amy41@example.net\nCustomer Age: 18\nCustomer Gender: Other\nProduct Purchased: GoPro Action Camera\nDate of Purchase: 2021-06-24\nTicket Type: Billing inquiry\nTicket Subject: Product recommendation\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n\nPlease note, you might have already paid for this product, which means spectators are not buying any of the products from the sale as their donations will go straight I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: High\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 15:09:57"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 16}, "text": "Ticket ID: 17\nCustomer Name: Julia Salazar\nCustomer Email: watkinsbarbara@example.com\nCustomer Age: 63\nCustomer Gender: Other\nProduct Purchased: Xbox\nDate of Purchase: 2021-10-13\nTicket Type: Product inquiry\nTicket Subject: Account access\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n- Acknowledgement: Thanks to Dan for the tip. When you purchase a new product from my store or from your local retailer, they will also provide I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.\nTicket Status: Closed\nResolution: Seek evidence book collection catch.\nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 19:46:59"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 17}, "text": "Ticket ID: 18\nCustomer Name: Joshua Castillo\nCustomer Email: mooredeborah@example.org\nCustomer Age: 56\nCustomer Gender: Female\nProduct Purchased: Microsoft Xbox Controller\nDate of Purchase: 2020-09-07\nTicket Type: Product inquiry\nTicket Subject: Payment issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Thanks!\"\n\n* [0] - [0] - [0] - [0]\n\nIf this product is sold and you have not used any I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: High\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 21:05:01"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 18}, "text": "Ticket ID: 19\nCustomer Name: Wendy Davis\nCustomer Email: brenda20@example.net\nCustomer Age: 19\nCustomer Gender: Male\nProduct Purchased: LG Washing Machine\nDate of Purchase: 2021-09-23\nTicket Type: Product inquiry\nTicket Subject: Peripheral compatibility\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I want to be an active member of our community on YouTube... The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.\nTicket Status: Open\nResolution: \nTicket Priority: High\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 19}, "text": "Ticket ID: 20\nCustomer Name: Jeffrey Robertson\nCustomer Email: jameslopez@example.com\nCustomer Age: 39\nCustomer Gender: Female\nProduct Purchased: Canon EOS\nDate of Purchase: 2021-03-08\nTicket Type: Refund request\nTicket Subject: Software bug\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nI'm having an issue with the product_purchased}. Please assist. Customer Reviewer: My Husband was able to take an order from Apple I've checked for any available software updates for my {product_purchased}, but there are none.\nTicket Status: Closed\nResolution: Wish mouth build resource though.\nTicket Priority: Low\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 00:46:04"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 20}, "text": "Ticket ID: 21\nCustomer Name: Suzanne Holmes\nCustomer Email: rogermcgrath@example.net\nCustomer Age: 28\nCustomer Gender: Other\nProduct Purchased: HP Pavilion\nDate of Purchase: 2021-05-31\nTicket Type: Refund request\nTicket Subject: Payment issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n\" -name \"Microsoft Surface Pro. \"\n\n\" -version 1.10.2 \"1.10.2\"\n\n\" -usage I've checked for any available software updates for my {product_purchased}, but there are none.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: High\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 05:08:05"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 21}, "text": "Ticket ID: 22\nCustomer Name: Tanner Conley\nCustomer Email: zbond@example.net\nCustomer Age: 66\nCustomer Gender: Male\nProduct Purchased: Fitbit Versa Smartwatch\nDate of Purchase: 2020-02-04\nTicket Type: Cancellation request\nTicket Subject: Installation support\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nThe email address should change to: customer@julietr.com, as there is a unique id number unique for each product.\n\nYou I've tried different settings and configurations on my {product_purchased}, but the issue persists.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Social media\nFirst Response Time: 2023-05-31 23:57:07"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 22}, "text": "Ticket ID: 23\nCustomer Name: Stephanie Nelson DVM\nCustomer Email: ljohnson@example.org\nCustomer Age: 54\nCustomer Gender: Female\nProduct Purchased: Xbox\nDate of Purchase: 2020-02-11\nTicket Type: Cancellation request\nTicket Subject: Delivery problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. (And if need be this time, that could help.)\n\n1.3.2.1 Update my version to 3.0 or more. The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.\nTicket Status: Open\nResolution: \nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 23}, "text": "Ticket ID: 24\nCustomer Name: Antonio Scott\nCustomer Email: carlsonmatthew@example.org\nCustomer Age: 63\nCustomer Gender: Female\nProduct Purchased: Nintendo Switch Pro Controller\nDate of Purchase: 2021-08-06\nTicket Type: Technical issue\nTicket Subject: Refund request\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nI'll take care of those. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 09:06:09"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 24}, "text": "Ticket ID: 25\nCustomer Name: John Cuevas\nCustomer Email: lbarron@example.org\nCustomer Age: 19\nCustomer Gender: Male\nProduct Purchased: Amazon Kindle\nDate of Purchase: 2021-05-25\nTicket Type: Product inquiry\nTicket Subject: Display issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. {product_purchased} does not represent the price which you received by the day immediately before the shipment date.\n\nIn many cases, this is the I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.\nTicket Status: Open\nResolution: \nTicket Priority: Critical\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 25}, "text": "Ticket ID: 26\nCustomer Name: Gregory Bautista\nCustomer Email: johnstonbeth@example.com\nCustomer Age: 35\nCustomer Gender: Other\nProduct Purchased: HP Pavilion\nDate of Purchase: 2021-07-05\nTicket Type: Product inquiry\nTicket Subject: Refund request\nTicket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thank you,\n\nThank you for posting.\n\nIt took me a I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 19:02:12"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 26}, "text": "Ticket ID: 27\nCustomer Name: Ryan Sharp\nCustomer Email: pmercado@example.org\nCustomer Age: 22\nCustomer Gender: Other\nProduct Purchased: Lenovo ThinkPad\nDate of Purchase: 2020-05-02\nTicket Type: Billing inquiry\nTicket Subject: Cancellation request\nTicket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?\n\nOn Windows Vista, this is not possible. If you are I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 20:02:13"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 27}, "text": "Ticket ID: 28\nCustomer Name: Michael Mcdowell\nCustomer Email: jeffersonmichael@example.net\nCustomer Age: 21\nCustomer Gender: Other\nProduct Purchased: Fitbit Charge\nDate of Purchase: 2020-10-12\nTicket Type: Cancellation request\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. {{product_purchased}} must be a valid email address for your order and are valid for one week in advance. Please make your purchases as quickly as possible The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.\nTicket Status: Open\nResolution: \nTicket Priority: High\nTicket Channel: Phone\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 28}, "text": "Ticket ID: 29\nCustomer Name: Christine Wang\nCustomer Email: garciastacy@example.com\nCustomer Age: 30\nCustomer Gender: Other\nProduct Purchased: Fitbit Charge\nDate of Purchase: 2020-06-10\nTicket Type: Technical issue\nTicket Subject: Product recommendation\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you.\"\n\nA statement from the consumer group had been released by Microsoft late on Tuesday afternoon. \"The purchase of this product was made using a contract with I'm using the original charger that came with my {product_purchased}, but it's not charging properly.\nTicket Status: Closed\nResolution: Soldier we such inside.\nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-05-31 23:17:17"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 29}, "text": "Ticket ID: 30\nCustomer Name: Austin George\nCustomer Email: shericase@example.net\nCustomer Age: 67\nCustomer Gender: Male\nProduct Purchased: Xbox\nDate of Purchase: 2020-12-26\nTicket Type: Cancellation request\nTicket Subject: Cancellation request\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. It's not possible to remove the missing content. I've already contacted customer support multiple times, but the issue remains unresolved.\nTicket Status: Closed\nResolution: Firm sort voice above which site arrive.\nTicket Priority: Medium\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 00:54:17"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 30}, "text": "Ticket ID: 31\nCustomer Name: Wendy Roberts\nCustomer Email: jessicahenderson@example.net\nCustomer Age: 22\nCustomer Gender: Other\nProduct Purchased: Adobe Photoshop\nDate of Purchase: 2021-01-28\nTicket Type: Billing inquiry\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nI'm using a brand new product. What a strange situation.\n\nI've just purchased a brand new one.\n\nWhat to do? I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.\nTicket Status: Open\nResolution: \nTicket Priority: Low\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 31}, "text": "Ticket ID: 32\nCustomer Name: Robert Wilson\nCustomer Email: zstewart@example.org\nCustomer Age: 60\nCustomer Gender: Male\nProduct Purchased: GoPro Action Camera\nDate of Purchase: 2021-12-20\nTicket Type: Technical issue\nTicket Subject: Product compatibility\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nThe seller has sold the item for $29.89. When we receive your replacement, we will exchange the item for a full refund or exchange immediately upon I've already contacted customer support multiple times, but the issue remains unresolved.\nTicket Status: Closed\nResolution: Certain myself month past tree benefit.\nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 06:42:21"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 32}, "text": "Ticket ID: 33\nCustomer Name: Christina Gray\nCustomer Email: greenkeith@example.net\nCustomer Age: 36\nCustomer Gender: Female\nProduct Purchased: Fitbit Charge\nDate of Purchase: 2021-12-07\nTicket Type: Billing inquiry\nTicket Subject: Product recommendation\nTicket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? I need assistance as soon as possible because it's affecting my work and productivity.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 19:36:21"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 33}, "text": "Ticket ID: 34\nCustomer Name: Timothy Lyons\nCustomer Email: darlenelee@example.org\nCustomer Age: 50\nCustomer Gender: Male\nProduct Purchased: Autodesk AutoCAD\nDate of Purchase: 2021-12-09\nTicket Type: Refund request\nTicket Subject: Hardware issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. We hope that every vendor takes the time it takes in to do the following: \"Remove the product from your account - notify consumers, call them, make their I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.\nTicket Status: Closed\nResolution: However financial development significant camera job every.\nTicket Priority: Critical\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 02:01:23"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 34}, "text": "Ticket ID: 35\nCustomer Name: Stacy Jones\nCustomer Email: fernandezmark@example.org\nCustomer Age: 27\nCustomer Gender: Male\nProduct Purchased: Microsoft Xbox Controller\nDate of Purchase: 2021-04-09\nTicket Type: Refund request\nTicket Subject: Installation support\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n3-3 We are in, the first day, at the {product_purchased}. Please assist.\n\n3-2 Please assist us I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 20:50:24"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 35}, "text": "Ticket ID: 36\nCustomer Name: Joann King\nCustomer Email: jessica10@example.org\nCustomer Age: 24\nCustomer Gender: Other\nProduct Purchased: GoPro Hero\nDate of Purchase: 2020-10-13\nTicket Type: Cancellation request\nTicket Subject: Product recommendation\nTicket Description: I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue? If you know the answer, please let me know.\n\nDo I I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.\nTicket Status: Closed\nResolution: Reach paper ability effort learn.\nTicket Priority: High\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 07:56:25"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 36}, "text": "Ticket ID: 37\nCustomer Name: Ruben Henry\nCustomer Email: katherinehoward@example.net\nCustomer Age: 65\nCustomer Gender: Female\nProduct Purchased: Canon EOS\nDate of Purchase: 2020-03-14\nTicket Type: Refund request\nTicket Subject: Hardware issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I have to ask for support from you, the customers, before the item's arrival and I can't do that. In the short term, will you pay me I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Email\nFirst Response Time: 2023-06-01 15:51:28"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 37}, "text": "Ticket ID: 38\nCustomer Name: Morgan Wagner\nCustomer Email: elizabethlamb@example.com\nCustomer Age: 39\nCustomer Gender: Female\nProduct Purchased: Amazon Kindle\nDate of Purchase: 2020-09-02\nTicket Type: Product inquiry\nTicket Subject: Product compatibility\nTicket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? I can reset my password by entering the following: My password still valid: password is expired I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?\nTicket Status: Open\nResolution: \nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 38}, "text": "Ticket ID: 39\nCustomer Name: Kevin Ingram\nCustomer Email: victor62@example.net\nCustomer Age: 19\nCustomer Gender: Male\nProduct Purchased: Google Pixel\nDate of Purchase: 2021-09-10\nTicket Type: Technical issue\nTicket Subject: Account access\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n1. Do I need to purchase a refund?\n\nThere is a way to purchase a refund from ZEROHITS, but there's not a I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?\nTicket Status: Closed\nResolution: North second between this cell opportunity movement.\nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 18:45:30"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 39}, "text": "Ticket ID: 40\nCustomer Name: Michael Oneal\nCustomer Email: stevenburns@example.net\nCustomer Age: 33\nCustomer Gender: Other\nProduct Purchased: Amazon Echo\nDate of Purchase: 2021-10-22\nTicket Type: Product inquiry\nTicket Subject: Account access\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I have a new account in the system and a new user. I'm having this issue\n\nError:\n\n[System.CollectedMessage.ThrowBack I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: 2023-05-31 22:19:32"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 40}, "text": "Ticket ID: 41\nCustomer Name: Casey Tran\nCustomer Email: shawn54@example.net\nCustomer Age: 19\nCustomer Gender: Female\nProduct Purchased: PlayStation\nDate of Purchase: 2021-02-07\nTicket Type: Product inquiry\nTicket Subject: Installation support\nTicket Description: I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?\n\nThe next step is to resolve this issue if the user is not I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 09:11:33"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 41}, "text": "Ticket ID: 42\nCustomer Name: Katie Mitchell\nCustomer Email: sheila78@example.org\nCustomer Age: 35\nCustomer Gender: Male\nProduct Purchased: Dell XPS\nDate of Purchase: 2021-06-09\nTicket Type: Billing inquiry\nTicket Subject: Product compatibility\nTicket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond.\n\nIf I'd just switched to a The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.\nTicket Status: Closed\nResolution: Start book field officer seem make.\nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 20:25:34"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 42}, "text": "Ticket ID: 43\nCustomer Name: Justin Giles\nCustomer Email: woodmargaret@example.org\nCustomer Age: 22\nCustomer Gender: Male\nProduct Purchased: Samsung Galaxy\nDate of Purchase: 2020-10-10\nTicket Type: Product inquiry\nTicket Subject: Product compatibility\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nThe product_purchased attribute does not exist on your user's product. This is so that you can configure the {product_purchased} I need assistance as soon as possible because it's affecting my work and productivity.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 18:41:35"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 43}, "text": "Ticket ID: 44\nCustomer Name: Michael Allison\nCustomer Email: abowen@example.org\nCustomer Age: 54\nCustomer Gender: Female\nProduct Purchased: iPhone\nDate of Purchase: 2020-01-16\nTicket Type: Technical issue\nTicket Subject: Hardware issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you.\"\n\nThe issue occurred after Amazon started a tool to deal with a problem like this (see page 36 of the FAQ): \"The product is not I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?\nTicket Status: Open\nResolution: \nTicket Priority: Low\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 44}, "text": "Ticket ID: 45\nCustomer Name: Donald Gibbs\nCustomer Email: laura33@example.org\nCustomer Age: 34\nCustomer Gender: Other\nProduct Purchased: HP Pavilion\nDate of Purchase: 2021-09-25\nTicket Type: Refund request\nTicket Subject: Product compatibility\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nI wanted a picture for my 3DS, but I already bought a lot of items, so I found an online cart: \"Fountain of Dreams Collection I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?\nTicket Status: Closed\nResolution: Over read region lawyer much speech control.\nTicket Priority: Critical\nTicket Channel: Email\nFirst Response Time: 2023-06-01 05:58:39"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 45}, "text": "Ticket ID: 46\nCustomer Name: Timothy Sutton\nCustomer Email: david40@example.org\nCustomer Age: 65\nCustomer Gender: Female\nProduct Purchased: LG Smart TV\nDate of Purchase: 2021-02-01\nTicket Type: Product inquiry\nTicket Subject: Cancellation request\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Thanks\".\n\n\"As a result I'm having an issue with the 1.0 patch. Please assist.\"\n\n\"All I'm asking is to update I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.\nTicket Status: Open\nResolution: \nTicket Priority: Low\nTicket Channel: Chat\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 46}, "text": "Ticket ID: 47\nCustomer Name: Cassandra Richards\nCustomer Email: abigail06@example.com\nCustomer Age: 50\nCustomer Gender: Female\nProduct Purchased: Nintendo Switch Pro Controller\nDate of Purchase: 2020-10-15\nTicket Type: Refund request\nTicket Subject: Network problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. We have not yet provided an address or a name for this product. If this website does not exist, please contact us with this information and we will provide it. I need assistance as soon as possible because it's affecting my work and productivity.\nTicket Status: Closed\nResolution: Audience food pretty cut.\nTicket Priority: High\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 03:43:43"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 47}, "text": "Ticket ID: 48\nCustomer Name: Kristen Perry\nCustomer Email: bevans@example.org\nCustomer Age: 27\nCustomer Gender: Female\nProduct Purchased: GoPro Hero\nDate of Purchase: 2020-07-29\nTicket Type: Technical issue\nTicket Subject: Software bug\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n\nThis product is not found on, and should NOT come from, this site.\n\n\nNot sure about what this product covers?\n\nProduct Description I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.\nTicket Status: Closed\nResolution: Late center interview that.\nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 07:16:45"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 48}, "text": "Ticket ID: 49\nCustomer Name: Noah Mcknight\nCustomer Email: juliepowers@example.org\nCustomer Age: 32\nCustomer Gender: Other\nProduct Purchased: LG OLED\nDate of Purchase: 2021-02-15\nTicket Type: Cancellation request\nTicket Subject: Network problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nPlease. Don't.\n\nDon't see my issue? Please contact me. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?\nTicket Status: Open\nResolution: \nTicket Priority: High\nTicket Channel: Chat\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 49}, "text": "Ticket ID: 50\nCustomer Name: Katie Johnson\nCustomer Email: thomas46@example.net\nCustomer Age: 44\nCustomer Gender: Male\nProduct Purchased: Microsoft Office\nDate of Purchase: 2020-09-27\nTicket Type: Technical issue\nTicket Subject: Display issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. If you've received a refund, please contact Customer Service. Otherwise, please call us at 303.938.2837. I'm having an issue with the I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.\nTicket Status: Open\nResolution: \nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 50}, "text": "Ticket ID: 51\nCustomer Name: Kayla Dunn\nCustomer Email: ramirezphilip@example.net\nCustomer Age: 66\nCustomer Gender: Male\nProduct Purchased: Sony Xperia\nDate of Purchase: 2020-12-22\nTicket Type: Refund request\nTicket Subject: Software bug\nTicket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?\n\nThere are several packages that run in memory by default. These I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.\nTicket Status: Open\nResolution: \nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 51}, "text": "Ticket ID: 52\nCustomer Name: Tracy White\nCustomer Email: wvargas@example.com\nCustomer Age: 64\nCustomer Gender: Male\nProduct Purchased: LG Smart TV\nDate of Purchase: 2020-11-20\nTicket Type: Refund request\nTicket Subject: Software bug\nTicket Description: I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?.......................................................1. Visit https://forum.ejconop I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.\nTicket Status: Closed\nResolution: Might Mrs often stuff.\nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 16:21:49"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 52}, "text": "Ticket ID: 53\nCustomer Name: Christian Graves\nCustomer Email: hgriffin@example.org\nCustomer Age: 54\nCustomer Gender: Male\nProduct Purchased: Nest Thermostat\nDate of Purchase: 2021-10-10\nTicket Type: Refund request\nTicket Subject: Network problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Please. Please. I need assistance as soon as possible because it's affecting my work and productivity.\nTicket Status: Closed\nResolution: More left involve agree station billion would.\nTicket Priority: High\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 01:54:49"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 53}, "text": "Ticket ID: 54\nCustomer Name: Casey Reed\nCustomer Email: sabrina61@example.org\nCustomer Age: 37\nCustomer Gender: Male\nProduct Purchased: HP Pavilion\nDate of Purchase: 2021-08-16\nTicket Type: Cancellation request\nTicket Subject: Delivery problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nIf it's not working I can't help you. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.\nTicket Status: Closed\nResolution: Even two pay expect.\nTicket Priority: Low\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 00:39:50"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 54}, "text": "Ticket ID: 55\nCustomer Name: Carrie Ayers\nCustomer Email: natasha18@example.com\nCustomer Age: 68\nCustomer Gender: Female\nProduct Purchased: Microsoft Xbox Controller\nDate of Purchase: 2021-10-14\nTicket Type: Technical issue\nTicket Subject: Network problem\nTicket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? For those who live in the U.S., you can use the {product_ I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 07:25:51"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 55}, "text": "Ticket ID: 56\nCustomer Name: Sarah Cole\nCustomer Email: williamscynthia@example.org\nCustomer Age: 50\nCustomer Gender: Female\nProduct Purchased: Nintendo Switch Pro Controller\nDate of Purchase: 2021-11-19\nTicket Type: Cancellation request\nTicket Subject: Software bug\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. The requested address will be returned within 3 – 9 business days. Please do not hesitate to contact us using the appropriate form.\n\n(9 weeks from purchase time I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 11:14:53"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 56}, "text": "Ticket ID: 57\nCustomer Name: Alison Ford\nCustomer Email: mcgeebrandon@example.org\nCustomer Age: 69\nCustomer Gender: Male\nProduct Purchased: Autodesk AutoCAD\nDate of Purchase: 2021-12-22\nTicket Type: Technical issue\nTicket Subject: Software bug\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 10:33:53"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 57}, "text": "Ticket ID: 58\nCustomer Name: Lori Young\nCustomer Email: pthomas@example.org\nCustomer Age: 47\nCustomer Gender: Other\nProduct Purchased: GoPro Action Camera\nDate of Purchase: 2020-07-28\nTicket Type: Refund request\nTicket Subject: Peripheral compatibility\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nThank you! This product was added to your friend's shopping cart at your friend's favorite store.\n\nSorry, your account is not loaded. I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.\nTicket Status: Open\nResolution: \nTicket Priority: Critical\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 58}, "text": "Ticket ID: 59\nCustomer Name: Kimberly Mack\nCustomer Email: lwilliamson@example.net\nCustomer Age: 27\nCustomer Gender: Male\nProduct Purchased: Autodesk AutoCAD\nDate of Purchase: 2020-07-31\nTicket Type: Technical issue\nTicket Subject: Product recommendation\nTicket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?\n\nWhat happens when you lose all of your money without a credit card? The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.\nTicket Status: Closed\nResolution: During base sure measure teach time large.\nTicket Priority: Medium\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 11:56:57"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 59}, "text": "Ticket ID: 60\nCustomer Name: Samuel Schroeder\nCustomer Email: andrew28@example.org\nCustomer Age: 40\nCustomer Gender: Other\nProduct Purchased: Apple AirPods\nDate of Purchase: 2021-09-05\nTicket Type: Product inquiry\nTicket Subject: Cancellation request\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Also note: Your information gets deleted every time an article is sent to a website you've never viewed.\n\n{Product_id} is a unique identifier in I'm not sure if this issue is specific to my device or if others have reported similar problems.\nTicket Status: Closed\nResolution: Reveal long fish care value direction TV.\nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 19:50:58"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 60}, "text": "Ticket ID: 61\nCustomer Name: Amanda Burton\nCustomer Email: hannahstephens@example.com\nCustomer Age: 40\nCustomer Gender: Male\nProduct Purchased: Sony 4K HDR TV\nDate of Purchase: 2020-11-16\nTicket Type: Cancellation request\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. It's time for me to update the product list\n\nI'm having an issue with the{product_purchased}. Please assist. It's time for I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.\nTicket Status: Closed\nResolution: Else personal leg break book nearly.\nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 00:18:00"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 61}, "text": "Ticket ID: 62\nCustomer Name: Sarah Williams\nCustomer Email: akelly@example.net\nCustomer Age: 41\nCustomer Gender: Other\nProduct Purchased: Lenovo ThinkPad\nDate of Purchase: 2021-11-21\nTicket Type: Product inquiry\nTicket Subject: Battery life\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nI was able to get my $50 bag from the vendor, but the bags I was wearing in the show were covered in stickers and the price for those I've tried different settings and configurations on my {product_purchased}, but the issue persists.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 01:32:02"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 62}, "text": "Ticket ID: 63\nCustomer Name: Frank Sherman\nCustomer Email: floresbryan@example.net\nCustomer Age: 64\nCustomer Gender: Female\nProduct Purchased: Xbox\nDate of Purchase: 2020-12-12\nTicket Type: Billing inquiry\nTicket Subject: Payment issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n}\n\n} }\n\nfunction getProductCount () {orters(function ($p ) { // This gets the count for all the items in the The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.\nTicket Status: Closed\nResolution: Eye while if exist name receive.\nTicket Priority: High\nTicket Channel: Email\nFirst Response Time: 2023-05-31 23:37:04"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 63}, "text": "Ticket ID: 64\nCustomer Name: Victoria Parker\nCustomer Email: tiffany87@example.com\nCustomer Age: 57\nCustomer Gender: Female\nProduct Purchased: Adobe Photoshop\nDate of Purchase: 2020-04-24\nTicket Type: Billing inquiry\nTicket Subject: Hardware issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n4.1.7 Add a custom app icon to the app window. Click App Manager. You'll see a list of all of the new apps ( I've checked the device settings and made sure that everything is configured correctly.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: High\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 07:07:05"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 64}, "text": "Ticket ID: 65\nCustomer Name: David Smith\nCustomer Email: jacob67@example.net\nCustomer Age: 61\nCustomer Gender: Male\nProduct Purchased: Microsoft Xbox Controller\nDate of Purchase: 2021-08-02\nTicket Type: Technical issue\nTicket Subject: Product compatibility\nTicket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I'm working around this problem by switching off I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?\nTicket Status: Open\nResolution: \nTicket Priority: Medium\nTicket Channel: Phone\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 65}, "text": "Ticket ID: 66\nCustomer Name: Jeffrey Hernandez\nCustomer Email: perezdana@example.org\nCustomer Age: 56\nCustomer Gender: Male\nProduct Purchased: Apple AirPods\nDate of Purchase: 2021-11-11\nTicket Type: Technical issue\nTicket Subject: Battery life\nTicket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?\n\n\"I'd love to do this on my own. It's a I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Phone\nFirst Response Time: 2023-05-31 22:38:07"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 66}, "text": "Ticket ID: 67\nCustomer Name: John Robertson\nCustomer Email: gillespiegeorge@example.com\nCustomer Age: 49\nCustomer Gender: Female\nProduct Purchased: GoPro Hero\nDate of Purchase: 2021-08-08\nTicket Type: Billing inquiry\nTicket Subject: Product compatibility\nTicket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue?\n\nA good way to resolve this software issue is to use a custom configuration file The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.\nTicket Status: Closed\nResolution: Fill young add between morning commercial.\nTicket Priority: High\nTicket Channel: Email\nFirst Response Time: 2023-06-01 05:06:08"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 67}, "text": "Ticket ID: 68\nCustomer Name: Ryan Gonzalez\nCustomer Email: pwilson@example.com\nCustomer Age: 54\nCustomer Gender: Male\nProduct Purchased: Microsoft Office\nDate of Purchase: 2021-06-27\nTicket Type: Cancellation request\nTicket Subject: Peripheral compatibility\nTicket Description: I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently. What can I do to recover them?\n\nProduct purchases are never recoverable from the database. I'm worried that the issue might be hardware-related and might require repair or replacement.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 21:04:10"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 68}, "text": "Ticket ID: 69\nCustomer Name: Brianna Scott MD\nCustomer Email: jbranch@example.net\nCustomer Age: 51\nCustomer Gender: Other\nProduct Purchased: Adobe Photoshop\nDate of Purchase: 2021-02-06\nTicket Type: Technical issue\nTicket Subject: Product compatibility\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. If your product is purchased with the {product_purchased}, the {product_purchased} will be refunded.\n\n7) Pay it I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: 2023-05-31 23:00:12"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 69}, "text": "Ticket ID: 70\nCustomer Name: Michael Day\nCustomer Email: william07@example.org\nCustomer Age: 46\nCustomer Gender: Female\nProduct Purchased: Canon DSLR Camera\nDate of Purchase: 2020-02-13\nTicket Type: Refund request\nTicket Subject: Refund request\nTicket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account? If you don't I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.\nTicket Status: Closed\nResolution: Answer story series imagine discover.\nTicket Priority: High\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 11:57:12"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 70}, "text": "Ticket ID: 71\nCustomer Name: Eileen Kim\nCustomer Email: gabriel83@example.com\nCustomer Age: 27\nCustomer Gender: Male\nProduct Purchased: Google Pixel\nDate of Purchase: 2021-05-15\nTicket Type: Cancellation request\nTicket Subject: Product setup\nTicket Description: I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently. What about my {search } files?\n\nThe {product_purchased} is the I'm using the original charger that came with my {product_purchased}, but it's not charging properly.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: 2023-05-31 23:49:14"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 71}, "text": "Ticket ID: 72\nCustomer Name: Joseph Costa\nCustomer Email: calvarez@example.org\nCustomer Age: 37\nCustomer Gender: Other\nProduct Purchased: iPhone\nDate of Purchase: 2020-09-26\nTicket Type: Refund request\nTicket Subject: Delivery problem\nTicket Description: I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue? I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.\nTicket Status: Open\nResolution: \nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 72}, "text": "Ticket ID: 73\nCustomer Name: Tanya Powell\nCustomer Email: epatel@example.org\nCustomer Age: 34\nCustomer Gender: Female\nProduct Purchased: Dyson Vacuum Cleaner\nDate of Purchase: 2021-02-16\nTicket Type: Billing inquiry\nTicket Subject: Display issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. When I first noticed {product_purchased} the new price of the book was too high. I've already sent out the refund request, but they will I've checked for software updates, and my {product_purchased} is already running the latest version.\nTicket Status: Closed\nResolution: Executive wear gun child.\nTicket Priority: Low\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 04:35:16"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 73}, "text": "Ticket ID: 74\nCustomer Name: Philip Davis\nCustomer Email: fbenjamin@example.org\nCustomer Age: 36\nCustomer Gender: Other\nProduct Purchased: Fitbit Charge\nDate of Purchase: 2020-11-09\nTicket Type: Cancellation request\nTicket Subject: Payment issue\nTicket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?\n\n\nThis is a product that must fit in a box. Please let me I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?\nTicket Status: Closed\nResolution: Finish common benefit most college.\nTicket Priority: Critical\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 21:31:17"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 74}, "text": "Ticket ID: 75\nCustomer Name: Vanessa Hayes\nCustomer Email: donaldroberts@example.net\nCustomer Age: 31\nCustomer Gender: Female\nProduct Purchased: Xbox\nDate of Purchase: 2021-04-16\nTicket Type: Billing inquiry\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Please, take care of such requests.\n\n[1] M.V.V.\n\n[2] The above-mentioned is made up with specific I've checked the device settings and made sure that everything is configured correctly.\nTicket Status: Open\nResolution: \nTicket Priority: Critical\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 75}, "text": "Ticket ID: 76\nCustomer Name: Jennifer Bryan\nCustomer Email: cooperthomas@example.com\nCustomer Age: 37\nCustomer Gender: Other\nProduct Purchased: Roomba Robot Vacuum\nDate of Purchase: 2021-01-06\nTicket Type: Product inquiry\nTicket Subject: Display issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. 1. It is not allowed to purchase a product from an individual, or for a company in which there are no specific employees or employees, and all products have to I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.\nTicket Status: Closed\nResolution: Somebody east painting tree sell rock level.\nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 14:43:20"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 76}, "text": "Ticket ID: 77\nCustomer Name: Matthew Scott\nCustomer Email: brookeross@example.net\nCustomer Age: 18\nCustomer Gender: Other\nProduct Purchased: iPhone\nDate of Purchase: 2020-06-30\nTicket Type: Cancellation request\nTicket Subject: Account access\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I've got a customer who has sent me a $25 invoice! I want to know if this will correct this.\n\nI just downloaded the demo and I I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.\nTicket Status: Open\nResolution: \nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 77}, "text": "Ticket ID: 78\nCustomer Name: Alfred Ortiz\nCustomer Email: nicholsdouglas@example.org\nCustomer Age: 63\nCustomer Gender: Female\nProduct Purchased: Fitbit Charge\nDate of Purchase: 2020-12-29\nTicket Type: Billing inquiry\nTicket Subject: Delivery problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nProduct #8\n\n4-8-0-1\n\nThe product code on your product.\n\n#Product ID : {product_id I've checked the device settings and made sure that everything is configured correctly.\nTicket Status: Closed\nResolution: Huge value apply born.\nTicket Priority: Low\nTicket Channel: Email\nFirst Response Time: 2023-06-01 19:16:24"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 78}, "text": "Ticket ID: 79\nCustomer Name: John Goodman\nCustomer Email: vgarcia@example.com\nCustomer Age: 55\nCustomer Gender: Other\nProduct Purchased: Google Pixel\nDate of Purchase: 2021-01-07\nTicket Type: Billing inquiry\nTicket Subject: Data loss\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you\n\nThe customer's rating and reviews are important, but they don't have an impact on your credit score\n\nFor over mogul financial companies who have I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 16:57:26"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 79}, "text": "Ticket ID: 80\nCustomer Name: Catherine Stephens\nCustomer Email: hmccann@example.com\nCustomer Age: 40\nCustomer Gender: Other\nProduct Purchased: LG Smart TV\nDate of Purchase: 2020-11-03\nTicket Type: Technical issue\nTicket Subject: Software bug\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nThis is for the best experience and you can't use your phone while waiting for deliveries or when you pick it up.\n\nPlease help by posting a I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 11:27:28"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 80}, "text": "Ticket ID: 81\nCustomer Name: Sarah Lee\nCustomer Email: dclark@example.net\nCustomer Age: 50\nCustomer Gender: Other\nProduct Purchased: Microsoft Office\nDate of Purchase: 2021-03-22\nTicket Type: Technical issue\nTicket Subject: Product recommendation\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 07:27:28"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 81}, "text": "Ticket ID: 82\nCustomer Name: Kiara Parker\nCustomer Email: gonzalezlarry@example.org\nCustomer Age: 29\nCustomer Gender: Other\nProduct Purchased: Apple AirPods\nDate of Purchase: 2021-07-22\nTicket Type: Cancellation request\nTicket Subject: Cancellation request\nTicket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? I don't know about any updates to the product. It's hard I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Email\nFirst Response Time: 2023-06-01 11:37:29"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 82}, "text": "Ticket ID: 83\nCustomer Name: Joshua Miller\nCustomer Email: kimjesse@example.com\nCustomer Age: 24\nCustomer Gender: Male\nProduct Purchased: PlayStation\nDate of Purchase: 2021-10-04\nTicket Type: Refund request\nTicket Subject: Software bug\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n

\n\nA full time customer service representative will arrive soon.\n\n

\n\nIf you would like to respond to a message I've tried different settings and configurations on my {product_purchased}, but the issue persists.\nTicket Status: Closed\nResolution: Event see dinner home.\nTicket Priority: Low\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 05:40:30"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 83}, "text": "Ticket ID: 84\nCustomer Name: James Jones\nCustomer Email: dsilva@example.org\nCustomer Age: 57\nCustomer Gender: Other\nProduct Purchased: Autodesk AutoCAD\nDate of Purchase: 2021-08-11\nTicket Type: Technical issue\nTicket Subject: Installation support\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Your product may be available on other websites with the same keyword or your brand.\n\nThank you. I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 00:24:32"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 84}, "text": "Ticket ID: 85\nCustomer Name: David Taylor\nCustomer Email: kaylapham@example.com\nCustomer Age: 67\nCustomer Gender: Other\nProduct Purchased: Microsoft Surface\nDate of Purchase: 2021-08-02\nTicket Type: Technical issue\nTicket Subject: Hardware issue\nTicket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it?\n\nPlease log into your login browser and check to see if the account has been locked. I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.\nTicket Status: Open\nResolution: \nTicket Priority: Medium\nTicket Channel: Phone\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 85}, "text": "Ticket ID: 86\nCustomer Name: Richard Mullen\nCustomer Email: cschmidt@example.com\nCustomer Age: 67\nCustomer Gender: Female\nProduct Purchased: Canon EOS\nDate of Purchase: 2021-01-22\nTicket Type: Product inquiry\nTicket Subject: Peripheral compatibility\nTicket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?\n\nIf you have not used login tokens for the previous 12 months, the login token I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.\nTicket Status: Open\nResolution: \nTicket Priority: High\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 86}, "text": "Ticket ID: 87\nCustomer Name: Danielle Everett\nCustomer Email: kimberlyhudson@example.com\nCustomer Age: 46\nCustomer Gender: Male\nProduct Purchased: Sony PlayStation\nDate of Purchase: 2020-01-18\nTicket Type: Technical issue\nTicket Subject: Product recommendation\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. * * * @param {number}_item * * @return {item} @*/if (_ejection_exceeds(_proposal)) I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.\nTicket Status: Closed\nResolution: Represent where produce suddenly.\nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 18:03:35"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 87}, "text": "Ticket ID: 88\nCustomer Name: Steven Thompson\nCustomer Email: vaustin@example.org\nCustomer Age: 55\nCustomer Gender: Other\nProduct Purchased: Philips Hue Lights\nDate of Purchase: 2020-09-10\nTicket Type: Technical issue\nTicket Subject: Delivery problem\nTicket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond.\n\nI'm using a phone now, I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: High\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 19:21:36"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 88}, "text": "Ticket ID: 89\nCustomer Name: Renee White\nCustomer Email: chelsea84@example.org\nCustomer Age: 42\nCustomer Gender: Other\nProduct Purchased: Nikon D\nDate of Purchase: 2021-08-01\nTicket Type: Billing inquiry\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nProduct Purchasing Error Product Purchasing Error Yes | No 28 - 30 28 - 30 32 | Product Purchasing Error | Product Purchase Error I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.\nTicket Status: Open\nResolution: \nTicket Priority: Critical\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 89}, "text": "Ticket ID: 90\nCustomer Name: Lisa Hill\nCustomer Email: hinescarrie@example.org\nCustomer Age: 40\nCustomer Gender: Male\nProduct Purchased: Sony Xperia\nDate of Purchase: 2020-01-30\nTicket Type: Product inquiry\nTicket Subject: Product recommendation\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nIf your computer is connected to a power source, please do not open the {product_purchased}. Please assist. If your router is wired up I've already contacted customer support multiple times, but the issue remains unresolved.\nTicket Status: Closed\nResolution: Exactly red two dog.\nTicket Priority: Medium\nTicket Channel: Email\nFirst Response Time: 2023-05-31 23:17:40"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 90}, "text": "Ticket ID: 91\nCustomer Name: Sandra Bass\nCustomer Email: jamesbaxter@example.com\nCustomer Age: 57\nCustomer Gender: Other\nProduct Purchased: Sony Xperia\nDate of Purchase: 2020-10-15\nTicket Type: Refund request\nTicket Subject: Software bug\nTicket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? - The password reset option can be enabled by using the {Product_purchased} The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: High\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 07:15:41"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 91}, "text": "Ticket ID: 92\nCustomer Name: Madeline Osborne\nCustomer Email: tyler12@example.net\nCustomer Age: 62\nCustomer Gender: Male\nProduct Purchased: iPhone\nDate of Purchase: 2021-11-14\nTicket Type: Product inquiry\nTicket Subject: Display issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n\n(Beware when I accidentally add a link to your product and the item you selected incorrectly, you may see some data about missing items and it may require This problem started occurring after the recent software update. I haven't made any other changes to the device.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Email\nFirst Response Time: 2023-06-01 00:14:43"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 92}, "text": "Ticket ID: 93\nCustomer Name: Sydney Wagner\nCustomer Email: paul73@example.com\nCustomer Age: 44\nCustomer Gender: Male\nProduct Purchased: Bose QuietComfort\nDate of Purchase: 2021-05-27\nTicket Type: Technical issue\nTicket Subject: Peripheral compatibility\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nHere are some additional notes about using the product in order to purchase the product:\n\n\nThe \"new\" name of the product is used. This name I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Email\nFirst Response Time: 2023-06-01 15:57:45"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 93}, "text": "Ticket ID: 94\nCustomer Name: Jeremy Good\nCustomer Email: michael25@example.net\nCustomer Age: 32\nCustomer Gender: Female\nProduct Purchased: PlayStation\nDate of Purchase: 2021-05-24\nTicket Type: Refund request\nTicket Subject: Installation support\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. In-app purchases don't always match up with your new product. In-app purchases are very costly.\n\nMake sure you also check if your product is I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?\nTicket Status: Open\nResolution: \nTicket Priority: Low\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 94}, "text": "Ticket ID: 95\nCustomer Name: Scott Estrada\nCustomer Email: davidcox@example.org\nCustomer Age: 65\nCustomer Gender: Other\nProduct Purchased: Microsoft Xbox Controller\nDate of Purchase: 2021-12-06\nTicket Type: Product inquiry\nTicket Subject: Account access\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. http://www.kyle@junebug.com/tutorial/cure-all- I've tried troubleshooting steps mentioned in the user manual, but the issue persists.\nTicket Status: Open\nResolution: \nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 95}, "text": "Ticket ID: 96\nCustomer Name: Linda Campbell\nCustomer Email: davisnatalie@example.net\nCustomer Age: 60\nCustomer Gender: Male\nProduct Purchased: Autodesk AutoCAD\nDate of Purchase: 2021-10-02\nTicket Type: Product inquiry\nTicket Subject: Battery life\nTicket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data?\n\nIs there any way to recover the lost data? Can it be done remotely from a remote I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?\nTicket Status: Closed\nResolution: Series special into hour feel stuff.\nTicket Priority: High\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 00:08:49"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 96}, "text": "Ticket ID: 97\nCustomer Name: Charles Simpson\nCustomer Email: vanessa39@example.net\nCustomer Age: 18\nCustomer Gender: Female\nProduct Purchased: Roomba Robot Vacuum\nDate of Purchase: 2020-10-25\nTicket Type: Cancellation request\nTicket Subject: Battery life\nTicket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I'm thinking maybe they have a bug. I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.\nTicket Status: Open\nResolution: \nTicket Priority: High\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 97}, "text": "Ticket ID: 98\nCustomer Name: Dan Newton\nCustomer Email: deleonedward@example.net\nCustomer Age: 22\nCustomer Gender: Other\nProduct Purchased: Xbox\nDate of Purchase: 2020-01-18\nTicket Type: Product inquiry\nTicket Subject: Delivery problem\nTicket Description: I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?\n\nStep 1: You need to make sure that the DNS query you I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: High\nTicket Channel: Email\nFirst Response Time: 2023-06-01 01:55:51"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 98}, "text": "Ticket ID: 99\nCustomer Name: Nichole Huang\nCustomer Email: sheryldawson@example.org\nCustomer Age: 38\nCustomer Gender: Male\nProduct Purchased: Samsung Galaxy\nDate of Purchase: 2020-09-09\nTicket Type: Billing inquiry\nTicket Subject: Refund request\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Please provide the product name, location and shipping address in the Product Overview. This message will be unread for 12 seconds. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?\nTicket Status: Closed\nResolution: Generation officer force test evening certain sign oil.\nTicket Priority: High\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 07:05:53"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 99}, "text": "Ticket ID: 100\nCustomer Name: Eric Saunders\nCustomer Email: mark94@example.org\nCustomer Age: 23\nCustomer Gender: Other\nProduct Purchased: Samsung Soundbar\nDate of Purchase: 2020-05-15\nTicket Type: Technical issue\nTicket Subject: Hardware issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nThank you for your visit. I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 15:32:53"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 100}, "text": "Ticket ID: 101\nCustomer Name: Maria Martinez\nCustomer Email: patriciathompson@example.org\nCustomer Age: 39\nCustomer Gender: Female\nProduct Purchased: Dyson Vacuum Cleaner\nDate of Purchase: 2020-05-31\nTicket Type: Cancellation request\nTicket Subject: Delivery problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I'm using what is on my phone right now. I also have an issue with a product that was sold out of style, not due to an oversize. I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: High\nTicket Channel: Email\nFirst Response Time: 2023-06-01 21:36:55"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 101}, "text": "Ticket ID: 102\nCustomer Name: Danielle Rogers\nCustomer Email: andersoncourtney@example.org\nCustomer Age: 18\nCustomer Gender: Other\nProduct Purchased: iPhone\nDate of Purchase: 2021-08-01\nTicket Type: Billing inquiry\nTicket Subject: Software bug\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nAs expected, an error message says: 'No product available.\n\n'\n\nIn the case of this issue, the\n\n'user- I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 21:00:57"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 102}, "text": "Ticket ID: 103\nCustomer Name: Amber Zamora\nCustomer Email: james45@example.com\nCustomer Age: 40\nCustomer Gender: Female\nProduct Purchased: Asus ROG\nDate of Purchase: 2021-01-26\nTicket Type: Refund request\nTicket Subject: Battery life\nTicket Description: I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently. Just remember there are no refunds or credits needed. If your credit card has been charged (I'm I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.\nTicket Status: Closed\nResolution: Management himself chance institution moment positive child level.\nTicket Priority: Critical\nTicket Channel: Email\nFirst Response Time: 2023-06-01 03:07:58"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 103}, "text": "Ticket ID: 104\nCustomer Name: James Harris\nCustomer Email: jason93@example.org\nCustomer Age: 49\nCustomer Gender: Male\nProduct Purchased: Dyson Vacuum Cleaner\nDate of Purchase: 2020-02-24\nTicket Type: Refund request\nTicket Subject: Battery life\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nYou are the author of this site and you understand that you are providing my services for information such as, to help to improve these products oririt. I've checked the device settings and made sure that everything is configured correctly.\nTicket Status: Open\nResolution: \nTicket Priority: High\nTicket Channel: Chat\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 104}, "text": "Ticket ID: 105\nCustomer Name: Jill Glenn\nCustomer Email: malloryrogers@example.net\nCustomer Age: 58\nCustomer Gender: Male\nProduct Purchased: Fitbit Charge\nDate of Purchase: 2021-06-27\nTicket Type: Refund request\nTicket Subject: Product recommendation\nTicket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? How are the current product releases handled? Do you plan to support new I've tried different settings and configurations on my {product_purchased}, but the issue persists.\nTicket Status: Open\nResolution: \nTicket Priority: High\nTicket Channel: Phone\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 105}, "text": "Ticket ID: 106\nCustomer Name: Virginia Miller\nCustomer Email: lisahamilton@example.com\nCustomer Age: 56\nCustomer Gender: Other\nProduct Purchased: Dyson Vacuum Cleaner\nDate of Purchase: 2021-07-17\nTicket Type: Product inquiry\nTicket Subject: Battery life\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I need assistance as soon as possible because it's affecting my work and productivity.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 02:08:01"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 106}, "text": "Ticket ID: 107\nCustomer Name: Miranda Morales\nCustomer Email: daniellebrown@example.net\nCustomer Age: 42\nCustomer Gender: Female\nProduct Purchased: Nintendo Switch\nDate of Purchase: 2021-05-20\nTicket Type: Cancellation request\nTicket Subject: Installation support\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I've checked the device settings and made sure that everything is configured correctly.\nTicket Status: Closed\nResolution: Table admit really Mrs development move.\nTicket Priority: Low\nTicket Channel: Email\nFirst Response Time: 2023-06-01 11:38:01"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 107}, "text": "Ticket ID: 108\nCustomer Name: Laura Collins\nCustomer Email: douglasmccormick@example.net\nCustomer Age: 50\nCustomer Gender: Other\nProduct Purchased: LG Smart TV\nDate of Purchase: 2021-06-09\nTicket Type: Technical issue\nTicket Subject: Account access\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I've checked for software updates, and my {product_purchased} is already running the latest version.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: High\nTicket Channel: Email\nFirst Response Time: 2023-06-01 15:49:01"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 108}, "text": "Ticket ID: 109\nCustomer Name: Justin Martin\nCustomer Email: mreeves@example.com\nCustomer Age: 33\nCustomer Gender: Male\nProduct Purchased: Dyson Vacuum Cleaner\nDate of Purchase: 2020-01-08\nTicket Type: Technical issue\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. \" }, \" https://api.blockchain.info/api/v1/v1.0 \" } ;\n\nHere, we can fetch a blockchain I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.\nTicket Status: Closed\nResolution: Feeling end role stage.\nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 02:55:03"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 109}, "text": "Ticket ID: 110\nCustomer Name: Mario Hodge\nCustomer Email: kingthomas@example.com\nCustomer Age: 59\nCustomer Gender: Female\nProduct Purchased: Bose SoundLink Speaker\nDate of Purchase: 2020-03-10\nTicket Type: Product inquiry\nTicket Subject: Account access\nTicket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? You should write a command to: https://mycli.org/. I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?\nTicket Status: Open\nResolution: \nTicket Priority: High\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 110}, "text": "Ticket ID: 111\nCustomer Name: Brent Smith\nCustomer Email: bsummers@example.net\nCustomer Age: 60\nCustomer Gender: Female\nProduct Purchased: Amazon Echo\nDate of Purchase: 2021-07-28\nTicket Type: Cancellation request\nTicket Subject: Peripheral compatibility\nTicket Description: I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently. Please send me a PM. I'm taking the following instructions to the company.\n\nGo to I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?\nTicket Status: Closed\nResolution: It upon line glass interview.\nTicket Priority: High\nTicket Channel: Email\nFirst Response Time: 2023-06-01 03:14:05"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 111}, "text": "Ticket ID: 112\nCustomer Name: Autumn Heath\nCustomer Email: matthew17@example.com\nCustomer Age: 68\nCustomer Gender: Male\nProduct Purchased: Nintendo Switch Pro Controller\nDate of Purchase: 2021-11-29\nTicket Type: Refund request\nTicket Subject: Display issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nSorry, there is an issue with retrieving posts.\n\nAdd a comment\n\nPost a new comment. I need assistance as soon as possible because it's affecting my work and productivity.\nTicket Status: Open\nResolution: \nTicket Priority: High\nTicket Channel: Phone\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 112}, "text": "Ticket ID: 113\nCustomer Name: Lisa Cantrell\nCustomer Email: cheryl25@example.net\nCustomer Age: 68\nCustomer Gender: Female\nProduct Purchased: Samsung Galaxy\nDate of Purchase: 2020-03-24\nTicket Type: Product inquiry\nTicket Subject: Display issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nPlease follow the instructions on this page for using the product. If you find it un-useful, please provide the information here.\n\nCance I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.\nTicket Status: Open\nResolution: \nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 113}, "text": "Ticket ID: 114\nCustomer Name: Stephanie Shea\nCustomer Email: changalicia@example.org\nCustomer Age: 27\nCustomer Gender: Other\nProduct Purchased: Microsoft Office\nDate of Purchase: 2021-11-12\nTicket Type: Cancellation request\nTicket Subject: Payment issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I'm unable to find any results I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.\nTicket Status: Closed\nResolution: Station rich evidence eight probably painting at.\nTicket Priority: High\nTicket Channel: Email\nFirst Response Time: 2023-06-01 03:24:09"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 114}, "text": "Ticket ID: 115\nCustomer Name: William Byrd\nCustomer Email: dflores@example.org\nCustomer Age: 28\nCustomer Gender: Female\nProduct Purchased: Sony 4K HDR TV\nDate of Purchase: 2020-09-20\nTicket Type: Cancellation request\nTicket Subject: Battery life\nTicket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thanks. :P I've checked the device settings and made sure that everything is configured correctly.\nTicket Status: Closed\nResolution: List oil tax effort themselves will.\nTicket Priority: High\nTicket Channel: Email\nFirst Response Time: 2023-06-01 10:27:10"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 115}, "text": "Ticket ID: 116\nCustomer Name: Anthony Miller\nCustomer Email: xelliott@example.net\nCustomer Age: 29\nCustomer Gender: Male\nProduct Purchased: iPhone\nDate of Purchase: 2021-01-16\nTicket Type: Technical issue\nTicket Subject: Delivery problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nClick here for additional information, such as shipping information.\n\nClick here for further information on your warranty. I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.\nTicket Status: Open\nResolution: \nTicket Priority: Critical\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 116}, "text": "Ticket ID: 117\nCustomer Name: Sabrina Weber\nCustomer Email: eblankenship@example.net\nCustomer Age: 20\nCustomer Gender: Female\nProduct Purchased: iPhone\nDate of Purchase: 2021-11-27\nTicket Type: Cancellation request\nTicket Subject: Software bug\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nPlease inform us by filling out this email or by calling your credit card number!\n\nI understand your rights\n\nI am an employee and will not I've tried different settings and configurations on my {product_purchased}, but the issue persists.\nTicket Status: Closed\nResolution: Chance already mind son hand gun home call.\nTicket Priority: High\nTicket Channel: Email\nFirst Response Time: 2023-06-01 19:02:13"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 117}, "text": "Ticket ID: 118\nCustomer Name: Glenda Lopez\nCustomer Email: mary68@example.net\nCustomer Age: 18\nCustomer Gender: Male\nProduct Purchased: Google Nest\nDate of Purchase: 2020-02-16\nTicket Type: Billing inquiry\nTicket Subject: Product setup\nTicket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data? I use PIPE and an application called HtmlDataHelper. Does any way do I transfer I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.\nTicket Status: Closed\nResolution: Guess knowledge agent rich little knowledge.\nTicket Priority: Medium\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 00:40:14"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 118}, "text": "Ticket ID: 119\nCustomer Name: Pedro Adams\nCustomer Email: amcgee@example.net\nCustomer Age: 39\nCustomer Gender: Female\nProduct Purchased: HP Pavilion\nDate of Purchase: 2020-08-17\nTicket Type: Refund request\nTicket Subject: Data loss\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. 1) Remove the {product_purchased_id}. Please assist. 2) Add the {product_purchased}.Please assist. I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.\nTicket Status: Open\nResolution: \nTicket Priority: High\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 119}, "text": "Ticket ID: 120\nCustomer Name: Sarah Stewart\nCustomer Email: kathleenmiller@example.net\nCustomer Age: 41\nCustomer Gender: Female\nProduct Purchased: Fitbit Charge\nDate of Purchase: 2021-07-31\nTicket Type: Billing inquiry\nTicket Subject: Software bug\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nPowered by WordPress 5.2.2.5 (I'm having an issue with the {product_purchased}. Please assist. The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.\nTicket Status: Closed\nResolution: Activity can beat all.\nTicket Priority: Low\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 04:22:17"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 120}, "text": "Ticket ID: 121\nCustomer Name: Anthony Harding\nCustomer Email: zachary60@example.net\nCustomer Age: 56\nCustomer Gender: Male\nProduct Purchased: Amazon Kindle\nDate of Purchase: 2021-03-11\nTicket Type: Billing inquiry\nTicket Subject: Refund request\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. If there's a way to get this up, please let me know. Thanks!\n\nRated 5 out of 5 by Mimi from Amazing product Awesome, great I've already contacted customer support multiple times, but the issue remains unresolved.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 18:02:19"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 121}, "text": "Ticket ID: 122\nCustomer Name: Alexander Blake\nCustomer Email: khenderson@example.org\nCustomer Age: 37\nCustomer Gender: Other\nProduct Purchased: Bose SoundLink Speaker\nDate of Purchase: 2021-03-03\nTicket Type: Product inquiry\nTicket Subject: Peripheral compatibility\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n- Added more features, like:\n\n- New filters for display/filter\n\n- Added more filters for other filters\n\n- New filters that I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.\nTicket Status: Open\nResolution: \nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 122}, "text": "Ticket ID: 123\nCustomer Name: Hunter Meza\nCustomer Email: dholmes@example.org\nCustomer Age: 29\nCustomer Gender: Other\nProduct Purchased: Dell XPS\nDate of Purchase: 2020-10-03\nTicket Type: Refund request\nTicket Subject: Installation support\nTicket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue?\n\nTo get the data off the product, you should put the phone back into I'm not sure if this issue is specific to my device or if others have reported similar problems.\nTicket Status: Open\nResolution: \nTicket Priority: Low\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 123}, "text": "Ticket ID: 124\nCustomer Name: Molly Ramos\nCustomer Email: steven13@example.org\nCustomer Age: 36\nCustomer Gender: Other\nProduct Purchased: Samsung Galaxy\nDate of Purchase: 2021-12-27\nTicket Type: Product inquiry\nTicket Subject: Battery life\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n* As of 12.09.2017, this is affected by:\n\n* [1]\n\n* [2]\n\n* [3 I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Email\nFirst Response Time: 2023-06-01 13:08:24"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 124}, "text": "Ticket ID: 125\nCustomer Name: Julia Matthews\nCustomer Email: gkane@example.org\nCustomer Age: 63\nCustomer Gender: Male\nProduct Purchased: Dyson Vacuum Cleaner\nDate of Purchase: 2021-03-23\nTicket Type: Technical issue\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. -D -D -C -S #define DO_DIRECTX_BOTTOM 1 //[0 or 1] Partially subverts the black contour I've tried different settings and configurations on my {product_purchased}, but the issue persists.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: High\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 02:14:26"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 125}, "text": "Ticket ID: 126\nCustomer Name: Austin Murphy\nCustomer Email: daniel46@example.com\nCustomer Age: 45\nCustomer Gender: Male\nProduct Purchased: Philips Hue Lights\nDate of Purchase: 2020-06-27\nTicket Type: Refund request\nTicket Subject: Display issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nIn your search for options, you can search by topic, category, subcategory, or by product.\n\nDo you want any additional information like your I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.\nTicket Status: Open\nResolution: \nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 126}, "text": "Ticket ID: 127\nCustomer Name: Melanie Garcia\nCustomer Email: walljohn@example.net\nCustomer Age: 68\nCustomer Gender: Female\nProduct Purchased: Lenovo ThinkPad\nDate of Purchase: 2020-06-22\nTicket Type: Billing inquiry\nTicket Subject: Cancellation request\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n[28] https://www.wizards.com/en-US/Product/World/The-Oblivion.pau/Product I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.\nTicket Status: Open\nResolution: \nTicket Priority: Low\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 127}, "text": "Ticket ID: 128\nCustomer Name: Mark Garcia\nCustomer Email: abigailbowen@example.net\nCustomer Age: 57\nCustomer Gender: Male\nProduct Purchased: Xbox\nDate of Purchase: 2020-09-28\nTicket Type: Refund request\nTicket Subject: Cancellation request\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n1. Select a product and wait for the results until it has opened up.\n\n2. Enter your email, the username, and the product type The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Email\nFirst Response Time: 2023-06-01 03:09:31"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 128}, "text": "Ticket ID: 129\nCustomer Name: Sandra Nelson\nCustomer Email: jbaker@example.net\nCustomer Age: 49\nCustomer Gender: Male\nProduct Purchased: Adobe Photoshop\nDate of Purchase: 2021-04-15\nTicket Type: Cancellation request\nTicket Subject: Hardware issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n4.3.0 * Added a list of your favorite features\n\n4.2.2 * Added an option to change the font size I've checked the device settings and made sure that everything is configured correctly.\nTicket Status: Closed\nResolution: Throughout heart possible since bit consumer.\nTicket Priority: Medium\nTicket Channel: Email\nFirst Response Time: 2023-05-31 22:12:33"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 129}, "text": "Ticket ID: 130\nCustomer Name: Sandra Buchanan\nCustomer Email: andrewacosta@example.net\nCustomer Age: 55\nCustomer Gender: Other\nProduct Purchased: Amazon Echo\nDate of Purchase: 2021-05-05\nTicket Type: Cancellation request\nTicket Subject: Cancellation request\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. This is a non-issue. I'll be able to fix it soon. I will have to pay someone for doing it again.BDN's response:We I'm using the original charger that came with my {product_purchased}, but it's not charging properly.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Email\nFirst Response Time: 2023-06-01 07:38:35"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 130}, "text": "Ticket ID: 131\nCustomer Name: Joshua Anderson\nCustomer Email: jbartlett@example.org\nCustomer Age: 43\nCustomer Gender: Male\nProduct Purchased: Asus ROG\nDate of Purchase: 2020-02-13\nTicket Type: Billing inquiry\nTicket Subject: Product recommendation\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nPlease let me know if you find this bug or have other problems or issues. I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.\nTicket Status: Closed\nResolution: Investment culture federal heavy.\nTicket Priority: Medium\nTicket Channel: Email\nFirst Response Time: 2023-06-01 21:31:36"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 131}, "text": "Ticket ID: 132\nCustomer Name: Jill Baldwin\nCustomer Email: stephaniefitzpatrick@example.net\nCustomer Age: 49\nCustomer Gender: Male\nProduct Purchased: LG Smart TV\nDate of Purchase: 2021-11-24\nTicket Type: Product inquiry\nTicket Subject: Battery life\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I'm having an issue with the product_purchased}. Please assist. \"\n\nUser Info: zerogel zerogel 3 years ago I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 20:57:38"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 132}, "text": "Ticket ID: 133\nCustomer Name: Aaron Hensley\nCustomer Email: tamara40@example.org\nCustomer Age: 65\nCustomer Gender: Female\nProduct Purchased: PlayStation\nDate of Purchase: 2021-05-01\nTicket Type: Cancellation request\nTicket Subject: Data loss\nTicket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?\n\nThe problem isn't with the monitor, it's because there's a I need assistance as soon as possible because it's affecting my work and productivity.\nTicket Status: Open\nResolution: \nTicket Priority: Medium\nTicket Channel: Phone\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 133}, "text": "Ticket ID: 134\nCustomer Name: Jill Walker\nCustomer Email: nicholas74@example.com\nCustomer Age: 50\nCustomer Gender: Male\nProduct Purchased: Nintendo Switch\nDate of Purchase: 2021-06-17\nTicket Type: Refund request\nTicket Subject: Refund request\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. It is my problem to get this product installed, but I'm not sure exactly what is going on.\n\nRated 1 out of 5 by rickj from I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.\nTicket Status: Closed\nResolution: Alone send build hospital word fire area.\nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 17:14:41"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 134}, "text": "Ticket ID: 135\nCustomer Name: Nancy Bridges\nCustomer Email: tony74@example.org\nCustomer Age: 66\nCustomer Gender: Male\nProduct Purchased: PlayStation\nDate of Purchase: 2020-05-01\nTicket Type: Cancellation request\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you.\n\nI'm having an issue with the {product_purchased}. Please assist. Thank you.\n\nI'm having an issue with I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?\nTicket Status: Closed\nResolution: Production near challenge guy house suffer truth.\nTicket Priority: Critical\nTicket Channel: Email\nFirst Response Time: 2023-06-01 07:40:42"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 135}, "text": "Ticket ID: 136\nCustomer Name: Jessica Gomez\nCustomer Email: mrivera@example.org\nCustomer Age: 35\nCustomer Gender: Female\nProduct Purchased: Samsung Galaxy\nDate of Purchase: 2021-10-30\nTicket Type: Product inquiry\nTicket Subject: Software bug\nTicket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? If you can't identify them, what are you going to do? I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 02:05:43"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 136}, "text": "Ticket ID: 137\nCustomer Name: Andrew Turner\nCustomer Email: ajenkins@example.com\nCustomer Age: 46\nCustomer Gender: Other\nProduct Purchased: Bose SoundLink Speaker\nDate of Purchase: 2020-10-01\nTicket Type: Cancellation request\nTicket Subject: Software bug\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nProduct Price: $33.00 I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?\nTicket Status: Open\nResolution: \nTicket Priority: Critical\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 137}, "text": "Ticket ID: 138\nCustomer Name: Jack Lee\nCustomer Email: justinbarron@example.com\nCustomer Age: 21\nCustomer Gender: Other\nProduct Purchased: Amazon Echo\nDate of Purchase: 2021-12-20\nTicket Type: Technical issue\nTicket Subject: Network problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n\n\n

We have an issue with {product_p I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?\nTicket Status: Closed\nResolution: Reflect different happen moment teach.\nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 21:38:27"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 163}, "text": "Ticket ID: 164\nCustomer Name: Brett Wu\nCustomer Email: jacob52@example.net\nCustomer Age: 34\nCustomer Gender: Male\nProduct Purchased: Microsoft Office\nDate of Purchase: 2020-11-11\nTicket Type: Cancellation request\nTicket Subject: Product recommendation\nTicket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. It just went off, never doing anything. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?\nTicket Status: Closed\nResolution: Bring bar remember visit clearly collection.\nTicket Priority: Medium\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 19:15:27"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 164}, "text": "Ticket ID: 165\nCustomer Name: Rebecca Patton\nCustomer Email: ballwilliam@example.com\nCustomer Age: 24\nCustomer Gender: Male\nProduct Purchased: HP Pavilion\nDate of Purchase: 2021-05-21\nTicket Type: Billing inquiry\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nI'm having an issue with the product_purchased}. Please assist.\n\nI'm having an issue with the product_purchased}. This problem started occurring after the recent software update. I haven't made any other changes to the device.\nTicket Status: Closed\nResolution: Represent wait idea guess five case.\nTicket Priority: Low\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 19:39:29"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 165}, "text": "Ticket ID: 166\nCustomer Name: Joel Jones\nCustomer Email: mgonzalez@example.net\nCustomer Age: 33\nCustomer Gender: Male\nProduct Purchased: Bose QuietComfort\nDate of Purchase: 2020-07-25\nTicket Type: Product inquiry\nTicket Subject: Network problem\nTicket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?\n\nYou can help us restore your account for free by sharing this code with your friends I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Email\nFirst Response Time: 2023-06-01 07:21:30"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 166}, "text": "Ticket ID: 167\nCustomer Name: Steven Johnson\nCustomer Email: rosssean@example.org\nCustomer Age: 32\nCustomer Gender: Female\nProduct Purchased: Xbox\nDate of Purchase: 2020-04-03\nTicket Type: Refund request\nTicket Subject: Battery life\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. For example, if your product is $3.99 - you can sell it at $3.98 with a new order, so your customer will get 25% I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?\nTicket Status: Closed\nResolution: Speech after hair federal fill around.\nTicket Priority: Medium\nTicket Channel: Email\nFirst Response Time: 2023-06-01 04:35:32"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 167}, "text": "Ticket ID: 168\nCustomer Name: Michael Coleman\nCustomer Email: elizabeth48@example.net\nCustomer Age: 41\nCustomer Gender: Male\nProduct Purchased: Garmin Forerunner\nDate of Purchase: 2020-01-31\nTicket Type: Technical issue\nTicket Subject: Delivery problem\nTicket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?\n\nHow can I recover my account? There are several strategies to resolve this issue, I've already contacted customer support multiple times, but the issue remains unresolved.\nTicket Status: Closed\nResolution: Door expert teach expert service place far.\nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 12:41:33"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 168}, "text": "Ticket ID: 169\nCustomer Name: Erica Turner\nCustomer Email: danielle09@example.com\nCustomer Age: 51\nCustomer Gender: Other\nProduct Purchased: Lenovo ThinkPad\nDate of Purchase: 2021-09-03\nTicket Type: Billing inquiry\nTicket Subject: Delivery problem\nTicket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? Let me know on the issue tracker here.\n\n\n2) If I see this I'm not sure if this issue is specific to my device or if others have reported similar problems.\nTicket Status: Open\nResolution: \nTicket Priority: High\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 169}, "text": "Ticket ID: 170\nCustomer Name: Sara Jones\nCustomer Email: toddheather@example.com\nCustomer Age: 30\nCustomer Gender: Male\nProduct Purchased: Sony Xperia\nDate of Purchase: 2020-08-04\nTicket Type: Product inquiry\nTicket Subject: Network problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nWhen you first sign up for your free e-mail account, there is very little in terms of a service there. The service, for example, sends I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.\nTicket Status: Closed\nResolution: Your determine such summer young.\nTicket Priority: Medium\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 14:14:36"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 170}, "text": "Ticket ID: 171\nCustomer Name: Angel Saunders\nCustomer Email: brandon58@example.com\nCustomer Age: 44\nCustomer Gender: Female\nProduct Purchased: Microsoft Office\nDate of Purchase: 2021-12-24\nTicket Type: Billing inquiry\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nThis is not my product, but a way of doing things to make money and I'm so happy I have gotten through all of you (you are so I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.\nTicket Status: Closed\nResolution: Believe spend others newspaper ability visit.\nTicket Priority: Low\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 15:42:38"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 171}, "text": "Ticket ID: 172\nCustomer Name: Anna Williams\nCustomer Email: cmartin@example.com\nCustomer Age: 33\nCustomer Gender: Female\nProduct Purchased: Sony PlayStation\nDate of Purchase: 2020-12-11\nTicket Type: Refund request\nTicket Subject: Refund request\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nI understand that there's a question of which products to purchase. It's easy to say if you are in my store and can buy all or few, I've already contacted customer support multiple times, but the issue remains unresolved.\nTicket Status: Open\nResolution: \nTicket Priority: Low\nTicket Channel: Chat\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 172}, "text": "Ticket ID: 173\nCustomer Name: Tiffany Davis\nCustomer Email: paulcarter@example.org\nCustomer Age: 36\nCustomer Gender: Other\nProduct Purchased: Nest Thermostat\nDate of Purchase: 2020-01-27\nTicket Type: Cancellation request\nTicket Subject: Product compatibility\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nIt's important to understand how this works and how it can be corrected. The first thing you need to do is set up the service so you get a I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 10:53:42"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 173}, "text": "Ticket ID: 174\nCustomer Name: Seth Foster\nCustomer Email: fmoore@example.com\nCustomer Age: 50\nCustomer Gender: Other\nProduct Purchased: Lenovo ThinkPad\nDate of Purchase: 2021-10-01\nTicket Type: Refund request\nTicket Subject: Product recommendation\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nA user has reported a problem. Please enable JavaScript to view the report.\n\nA browser error has occurred.\n\nPlease hold the Shift key and I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Email\nFirst Response Time: 2023-05-31 23:10:43"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 174}, "text": "Ticket ID: 175\nCustomer Name: Mike Ball\nCustomer Email: anthonyrusso@example.com\nCustomer Age: 37\nCustomer Gender: Male\nProduct Purchased: LG Smart TV\nDate of Purchase: 2021-10-05\nTicket Type: Technical issue\nTicket Subject: Data loss\nTicket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? I've checked for any available software updates for my {product_purchased}, but there are none.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 19:22:43"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 175}, "text": "Ticket ID: 176\nCustomer Name: Mark Wright\nCustomer Email: sarah08@example.net\nCustomer Age: 42\nCustomer Gender: Other\nProduct Purchased: PlayStation\nDate of Purchase: 2021-10-18\nTicket Type: Technical issue\nTicket Subject: Delivery problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n[01:12:47.547] [Client thread/INFO]: [CHAT] [Touhoumon][[Touhoubon] I've checked for any available software updates for my {product_purchased}, but there are none.\nTicket Status: Closed\nResolution: Four success gas language level win.\nTicket Priority: Medium\nTicket Channel: Email\nFirst Response Time: 2023-06-01 13:14:45"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 176}, "text": "Ticket ID: 177\nCustomer Name: Sierra French\nCustomer Email: zachary81@example.net\nCustomer Age: 49\nCustomer Gender: Female\nProduct Purchased: Sony 4K HDR TV\nDate of Purchase: 2021-11-16\nTicket Type: Technical issue\nTicket Subject: Refund request\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. - S1t1D, \"Huge\"\n\n#25 - New York, NY - Westfield Fieldhouse (New York, NY) (W I need assistance as soon as possible because it's affecting my work and productivity.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Email\nFirst Response Time: 2023-06-01 02:45:47"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 177}, "text": "Ticket ID: 178\nCustomer Name: Michelle Payne\nCustomer Email: matthewlewis@example.org\nCustomer Age: 27\nCustomer Gender: Other\nProduct Purchased: Dyson Vacuum Cleaner\nDate of Purchase: 2020-09-21\nTicket Type: Cancellation request\nTicket Subject: Product recommendation\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nIf it is not the {product_purchased} and not a customer, please contact the representative at the address provided and let us know so we I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: High\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 11:03:49"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 178}, "text": "Ticket ID: 179\nCustomer Name: Emma Brock\nCustomer Email: michael72@example.net\nCustomer Age: 25\nCustomer Gender: Other\nProduct Purchased: Adobe Photoshop\nDate of Purchase: 2020-04-19\nTicket Type: Billing inquiry\nTicket Subject: Peripheral compatibility\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. $5.00 shipped. Please contact me with more information. $13.00 shipped. Please contact me with additional information.\n\nReviews I've already contacted customer support multiple times, but the issue remains unresolved.\nTicket Status: Open\nResolution: \nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 179}, "text": "Ticket ID: 180\nCustomer Name: Gabrielle Camacho\nCustomer Email: odonnelljames@example.org\nCustomer Age: 58\nCustomer Gender: Female\nProduct Purchased: Google Pixel\nDate of Purchase: 2021-06-03\nTicket Type: Billing inquiry\nTicket Subject: Data loss\nTicket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data?\n\n\nI think the last time you received the product and the name was not your name. Please I need assistance as soon as possible because it's affecting my work and productivity.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 18:36:52"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 180}, "text": "Ticket ID: 181\nCustomer Name: Jeff Hart\nCustomer Email: johnsonjennifer@example.net\nCustomer Age: 60\nCustomer Gender: Other\nProduct Purchased: MacBook Pro\nDate of Purchase: 2021-11-17\nTicket Type: Refund request\nTicket Subject: Product compatibility\nTicket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. Any ideas on how to fix this? Any I've already contacted customer support multiple times, but the issue remains unresolved.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Email\nFirst Response Time: 2023-06-01 03:33:53"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 181}, "text": "Ticket ID: 182\nCustomer Name: Dustin Ford\nCustomer Email: dustin11@example.com\nCustomer Age: 34\nCustomer Gender: Other\nProduct Purchased: Amazon Kindle\nDate of Purchase: 2020-11-26\nTicket Type: Cancellation request\nTicket Subject: Account access\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nI'm having an issue with the {product_purchased}. Please assist.\n\nM-100\n\nI'm having an issue with the I've checked the device settings and made sure that everything is configured correctly.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 20:47:54"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 182}, "text": "Ticket ID: 183\nCustomer Name: James Roman\nCustomer Email: michele01@example.org\nCustomer Age: 33\nCustomer Gender: Female\nProduct Purchased: Samsung Soundbar\nDate of Purchase: 2021-04-18\nTicket Type: Product inquiry\nTicket Subject: Delivery problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you. I can't find your address. Please fill my address in a form or request a copy. I'm not aware of a place to obtain you. I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.\nTicket Status: Closed\nResolution: Voice skin discover else their thus painting.\nTicket Priority: High\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 01:29:56"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 183}, "text": "Ticket ID: 184\nCustomer Name: Teresa Rivera\nCustomer Email: racheldouglas@example.com\nCustomer Age: 32\nCustomer Gender: Female\nProduct Purchased: Google Pixel\nDate of Purchase: 2020-03-16\nTicket Type: Billing inquiry\nTicket Subject: Network problem\nTicket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it?\n\nIf I use your name I would do so. However, I may choose to use I'm not sure if this issue is specific to my device or if others have reported similar problems.\nTicket Status: Closed\nResolution: Large reality watch wall.\nTicket Priority: Medium\nTicket Channel: Phone\nFirst Response Time: 2023-05-31 23:38:57"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 184}, "text": "Ticket ID: 185\nCustomer Name: Stephanie Moore\nCustomer Email: ztaylor@example.net\nCustomer Age: 29\nCustomer Gender: Female\nProduct Purchased: Roomba Robot Vacuum\nDate of Purchase: 2021-10-17\nTicket Type: Refund request\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. 1. You have an offer to pay 1% off the price. 2. You have an offer to pay 1% off the price. 3. You have an I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: High\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 13:47:59"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 185}, "text": "Ticket ID: 186\nCustomer Name: Kaitlyn Rose\nCustomer Email: jamiesmith@example.com\nCustomer Age: 50\nCustomer Gender: Other\nProduct Purchased: Sony 4K HDR TV\nDate of Purchase: 2021-03-19\nTicket Type: Technical issue\nTicket Subject: Software bug\nTicket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? A. Try to use the same method as the others, but try to disable I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.\nTicket Status: Open\nResolution: \nTicket Priority: Low\nTicket Channel: Phone\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 186}, "text": "Ticket ID: 187\nCustomer Name: Matthew Thompson\nCustomer Email: kyle39@example.net\nCustomer Age: 33\nCustomer Gender: Female\nProduct Purchased: iPhone\nDate of Purchase: 2021-04-23\nTicket Type: Product inquiry\nTicket Subject: Refund request\nTicket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?\n\nI am using the I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 07:30:00"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 187}, "text": "Ticket ID: 188\nCustomer Name: Melissa Long\nCustomer Email: smosley@example.net\nCustomer Age: 46\nCustomer Gender: Male\nProduct Purchased: Lenovo ThinkPad\nDate of Purchase: 2021-01-19\nTicket Type: Cancellation request\nTicket Subject: Network problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nPlease help out your customers in the best way. Be polite. Don't be aggressive and call them.\n\nYou've got me, what, you I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 17:14:02"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 188}, "text": "Ticket ID: 189\nCustomer Name: Beth Gonzales\nCustomer Email: claytoncheryl@example.net\nCustomer Age: 37\nCustomer Gender: Other\nProduct Purchased: Roomba Robot Vacuum\nDate of Purchase: 2021-01-10\nTicket Type: Refund request\nTicket Subject: Product compatibility\nTicket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? It probably won't be possible to play with it as it does not have a I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.\nTicket Status: Closed\nResolution: Ability though ability recently drive order threat.\nTicket Priority: High\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 15:58:03"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 189}, "text": "Ticket ID: 190\nCustomer Name: Terry Johnson\nCustomer Email: collinsheather@example.org\nCustomer Age: 46\nCustomer Gender: Other\nProduct Purchased: LG Smart TV\nDate of Purchase: 2020-04-25\nTicket Type: Technical issue\nTicket Subject: Display issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.\nTicket Status: Open\nResolution: \nTicket Priority: Critical\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 190}, "text": "Ticket ID: 191\nCustomer Name: Regina Castillo\nCustomer Email: smithterri@example.com\nCustomer Age: 70\nCustomer Gender: Other\nProduct Purchased: iPhone\nDate of Purchase: 2021-02-09\nTicket Type: Refund request\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nThe product you purchased is the same as the item that you ordered when that order was delivered.\n\nNote: If you are using one of the many I've tried troubleshooting steps mentioned in the user manual, but the issue persists.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 03:09:06"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 191}, "text": "Ticket ID: 192\nCustomer Name: Jesus Cross\nCustomer Email: petersanders@example.com\nCustomer Age: 57\nCustomer Gender: Female\nProduct Purchased: Fitbit Charge\nDate of Purchase: 2020-10-14\nTicket Type: Product inquiry\nTicket Subject: Delivery problem\nTicket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? By writing a customised application which creates a 'frequently asked questions' Inc I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Email\nFirst Response Time: 2023-05-31 23:17:07"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 192}, "text": "Ticket ID: 193\nCustomer Name: Brandon Holland\nCustomer Email: michaelharris@example.org\nCustomer Age: 58\nCustomer Gender: Other\nProduct Purchased: GoPro Hero\nDate of Purchase: 2021-10-28\nTicket Type: Product inquiry\nTicket Subject: Account access\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n[17:42] a2d3-x-xx[37]: c-15-x-xx-xx The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.\nTicket Status: Closed\nResolution: Really almost beyond.\nTicket Priority: Medium\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 21:31:09"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 193}, "text": "Ticket ID: 194\nCustomer Name: Tiffany Wilson\nCustomer Email: allenpeter@example.net\nCustomer Age: 18\nCustomer Gender: Male\nProduct Purchased: GoPro Hero\nDate of Purchase: 2021-09-03\nTicket Type: Cancellation request\nTicket Subject: Refund request\nTicket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? 1. Get my app installed and run the following command. 1 3 4 5 6 I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 05:08:10"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 194}, "text": "Ticket ID: 195\nCustomer Name: Cynthia Allen\nCustomer Email: rachelsmith@example.org\nCustomer Age: 57\nCustomer Gender: Male\nProduct Purchased: Samsung Soundbar\nDate of Purchase: 2021-06-15\nTicket Type: Billing inquiry\nTicket Subject: Payment issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. (I'm using '{product_id}' as a product id in my code to indicate the 'id' I want to share).\n\nAdd the I've already contacted customer support multiple times, but the issue remains unresolved.\nTicket Status: Closed\nResolution: Smile step occur.\nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 04:08:11"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 195}, "text": "Ticket ID: 196\nCustomer Name: Andre Jones\nCustomer Email: qfoster@example.org\nCustomer Age: 29\nCustomer Gender: Other\nProduct Purchased: Nest Thermostat\nDate of Purchase: 2020-06-11\nTicket Type: Refund request\nTicket Subject: Product compatibility\nTicket Description: I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?\n\nI have setup a DNS server to determine if the requested service provider I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.\nTicket Status: Open\nResolution: \nTicket Priority: High\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 196}, "text": "Ticket ID: 197\nCustomer Name: Kelly Brown\nCustomer Email: steindanny@example.net\nCustomer Age: 66\nCustomer Gender: Female\nProduct Purchased: HP Pavilion\nDate of Purchase: 2021-08-08\nTicket Type: Refund request\nTicket Subject: Display issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. —\n\n—\n\nMy #1 goal is to have these items shipped by Dec 10th — but there are three more problems with them. My email message I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 18:04:14"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 197}, "text": "Ticket ID: 198\nCustomer Name: Riley Hobbs\nCustomer Email: vincentanderson@example.net\nCustomer Age: 30\nCustomer Gender: Male\nProduct Purchased: MacBook Pro\nDate of Purchase: 2021-01-28\nTicket Type: Refund request\nTicket Subject: Delivery problem\nTicket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue?\n\nThis is a situation that happens when you open apps and try to buy something I've checked for software updates, and my {product_purchased} is already running the latest version.\nTicket Status: Closed\nResolution: Design south discuss but son form.\nTicket Priority: High\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 02:54:15"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 198}, "text": "Ticket ID: 199\nCustomer Name: Michael Young\nCustomer Email: cmiller@example.org\nCustomer Age: 60\nCustomer Gender: Female\nProduct Purchased: Amazon Echo\nDate of Purchase: 2021-07-23\nTicket Type: Cancellation request\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n*Please add your order to the shopping cart and send us your order.\n\n*When ordering, please use the name and title of the item you I'm worried that the issue might be hardware-related and might require repair or replacement.\nTicket Status: Closed\nResolution: Option successful assume rest.\nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 01:07:17"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 199}, "text": "Ticket ID: 200\nCustomer Name: Sierra Cole\nCustomer Email: hendersonjesse@example.net\nCustomer Age: 66\nCustomer Gender: Other\nProduct Purchased: Canon EOS\nDate of Purchase: 2020-09-19\nTicket Type: Product inquiry\nTicket Subject: Software bug\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n3.6 The vendor-specific UI\n\nThe section of and \n\n> Note: There may be a few of these errors on this page.\n\nif ( product_name =='\\r ' I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Phone\nFirst Response Time: 2023-05-31 22:22:16"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 285}, "text": "Ticket ID: 286\nCustomer Name: Joshua Thomas\nCustomer Email: johnsonjames@example.com\nCustomer Age: 24\nCustomer Gender: Female\nProduct Purchased: Amazon Kindle\nDate of Purchase: 2021-11-06\nTicket Type: Technical issue\nTicket Subject: Peripheral compatibility\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you, Customer service,\" said the online shopowner.\n\n\n\"This is my first complaint. I'll go back to the shop, but no more! This problem started occurring after the recent software update. I haven't made any other changes to the device.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: 2023-05-31 22:02:18"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 286}, "text": "Ticket ID: 287\nCustomer Name: Richard Salas\nCustomer Email: anthonycooper@example.org\nCustomer Age: 25\nCustomer Gender: Other\nProduct Purchased: Nintendo Switch\nDate of Purchase: 2021-10-23\nTicket Type: Technical issue\nTicket Subject: Cancellation request\nTicket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue?\n\nYour app must be available and operational for the data you have to send as I've checked for any available software updates for my {product_purchased}, but there are none.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 09:38:19"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 287}, "text": "Ticket ID: 288\nCustomer Name: Patrick Thomas\nCustomer Email: kingtricia@example.net\nCustomer Age: 37\nCustomer Gender: Other\nProduct Purchased: LG OLED\nDate of Purchase: 2020-07-06\nTicket Type: Product inquiry\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.\nTicket Status: Open\nResolution: \nTicket Priority: Low\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 288}, "text": "Ticket ID: 289\nCustomer Name: Robert Palmer\nCustomer Email: leah45@example.net\nCustomer Age: 54\nCustomer Gender: Other\nProduct Purchased: Garmin Forerunner\nDate of Purchase: 2020-10-21\nTicket Type: Refund request\nTicket Subject: Delivery problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I did install a new version. In the meantime, thank you for your help. I'm not going to change anything. This problem started occurring after the recent software update. I haven't made any other changes to the device.\nTicket Status: Open\nResolution: \nTicket Priority: High\nTicket Channel: Chat\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 289}, "text": "Ticket ID: 290\nCustomer Name: Cameron Bennett\nCustomer Email: zhayes@example.org\nCustomer Age: 30\nCustomer Gender: Other\nProduct Purchased: Bose SoundLink Speaker\nDate of Purchase: 2020-03-21\nTicket Type: Refund request\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n\n{product_purchased}\n\n

{ product. getProductPurchaseCode (). buy ('c'). getPrice (). display ( { price : I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?\nTicket Status: Open\nResolution: \nTicket Priority: Critical\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 324}, "text": "Ticket ID: 325\nCustomer Name: Helen Holloway\nCustomer Email: olee@example.org\nCustomer Age: 66\nCustomer Gender: Other\nProduct Purchased: LG Washing Machine\nDate of Purchase: 2020-03-11\nTicket Type: Product inquiry\nTicket Subject: Battery life\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nIf this has been applied to all of your devices, please change the product_purchased setting to \"Product Name:\", otherwise please update the device I've checked the device settings and made sure that everything is configured correctly.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 06:35:07"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 325}, "text": "Ticket ID: 326\nCustomer Name: Karen Cook\nCustomer Email: mfoster@example.net\nCustomer Age: 52\nCustomer Gender: Female\nProduct Purchased: Microsoft Surface\nDate of Purchase: 2020-01-27\nTicket Type: Refund request\nTicket Subject: Hardware issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.\nTicket Status: Closed\nResolution: Cold mean whom staff financial.\nTicket Priority: Low\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 00:41:07"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 326}, "text": "Ticket ID: 327\nCustomer Name: Charles Brooks\nCustomer Email: hannah12@example.org\nCustomer Age: 69\nCustomer Gender: Male\nProduct Purchased: GoPro Action Camera\nDate of Purchase: 2020-07-14\nTicket Type: Product inquiry\nTicket Subject: Account access\nTicket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?\n\nFor more information please visit our online customer support department located online. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Email\nFirst Response Time: 2023-06-01 04:58:08"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 327}, "text": "Ticket ID: 328\nCustomer Name: Donald Wilson\nCustomer Email: pschroeder@example.com\nCustomer Age: 45\nCustomer Gender: Other\nProduct Purchased: Sony PlayStation\nDate of Purchase: 2020-11-22\nTicket Type: Refund request\nTicket Subject: Delivery problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n\nI'm having an issue with the {product_purchased}. Please assist.\n\n\nI'm feeling sick of complaining? Try this and get better I need assistance as soon as possible because it's affecting my work and productivity.\nTicket Status: Open\nResolution: \nTicket Priority: Low\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 328}, "text": "Ticket ID: 329\nCustomer Name: Sharon Long\nCustomer Email: kevin42@example.org\nCustomer Age: 58\nCustomer Gender: Female\nProduct Purchased: Nikon D\nDate of Purchase: 2021-08-09\nTicket Type: Technical issue\nTicket Subject: Product compatibility\nTicket Description: I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue? It was one of the first things I did to try to figure out which I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.\nTicket Status: Open\nResolution: \nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 329}, "text": "Ticket ID: 330\nCustomer Name: Marie Cobb\nCustomer Email: rosalessarah@example.net\nCustomer Age: 45\nCustomer Gender: Female\nProduct Purchased: GoPro Hero\nDate of Purchase: 2021-10-21\nTicket Type: Refund request\nTicket Subject: Product recommendation\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. You have successfully purchased all of the products listed. Your name will appear as the name of Advance. After this message, you may need to reorder the product or I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?\nTicket Status: Closed\nResolution: Thus my off.\nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 04:28:12"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 330}, "text": "Ticket ID: 331\nCustomer Name: Carrie Cole\nCustomer Email: boydbrianna@example.net\nCustomer Age: 55\nCustomer Gender: Other\nProduct Purchased: Apple AirPods\nDate of Purchase: 2020-08-06\nTicket Type: Refund request\nTicket Subject: Product recommendation\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Please provide a confirmation. The product cannot be shipped. Please indicate your credit card information.\n\nUPS/Payment: Pay by credit card, or credit I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?\nTicket Status: Open\nResolution: \nTicket Priority: Low\nTicket Channel: Phone\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 331}, "text": "Ticket ID: 332\nCustomer Name: James Price\nCustomer Email: alecleonard@example.net\nCustomer Age: 49\nCustomer Gender: Male\nProduct Purchased: Canon EOS\nDate of Purchase: 2020-07-09\nTicket Type: Cancellation request\nTicket Subject: Account access\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n\n\n

As soon as you can install this plugin, you can do it from anywhere in the App! Just I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?\nTicket Status: Closed\nResolution: Involve third business of happen near.\nTicket Priority: Critical\nTicket Channel: Social media\nFirst Response Time: 2023-05-31 22:42:17"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1118}, "text": "Ticket ID: 1119\nCustomer Name: Gregory Berger\nCustomer Email: keithgray@example.net\nCustomer Age: 64\nCustomer Gender: Female\nProduct Purchased: Amazon Kindle\nDate of Purchase: 2021-07-22\nTicket Type: Technical issue\nTicket Subject: Peripheral compatibility\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.\nTicket Status: Open\nResolution: \nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1119}, "text": "Ticket ID: 1120\nCustomer Name: Tyler Collins\nCustomer Email: david32@example.net\nCustomer Age: 26\nCustomer Gender: Female\nProduct Purchased: Fitbit Versa Smartwatch\nDate of Purchase: 2021-12-22\nTicket Type: Product inquiry\nTicket Subject: Account access\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n1x4\n\n2x4\n\n3x4\n\n4x8\n\n5x8\n\n6x6\n\n7 I've checked for any available software updates for my {product_purchased}, but there are none.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: High\nTicket Channel: Email\nFirst Response Time: 2023-06-01 04:20:18"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1120}, "text": "Ticket ID: 1121\nCustomer Name: Jimmy Russell\nCustomer Email: matthewdiaz@example.com\nCustomer Age: 67\nCustomer Gender: Other\nProduct Purchased: Philips Hue Lights\nDate of Purchase: 2021-07-02\nTicket Type: Billing inquiry\nTicket Subject: Account access\nTicket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?\n\nIf this works out for you, please provide this link in the following I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.\nTicket Status: Open\nResolution: \nTicket Priority: Low\nTicket Channel: Chat\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1121}, "text": "Ticket ID: 1122\nCustomer Name: Christopher Fox\nCustomer Email: simmonsmark@example.org\nCustomer Age: 42\nCustomer Gender: Other\nProduct Purchased: Dell XPS\nDate of Purchase: 2021-04-18\nTicket Type: Technical issue\nTicket Subject: Product recommendation\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you.\n\n12. Use the \"Add a Price to Buy\" section for a quote on your product,\n\nwhich can be very helpful in an I've checked for software updates, and my {product_purchased} is already running the latest version.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 13:11:21"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1122}, "text": "Ticket ID: 1123\nCustomer Name: Joshua Sanchez\nCustomer Email: jennifer41@example.net\nCustomer Age: 47\nCustomer Gender: Male\nProduct Purchased: Bose QuietComfort\nDate of Purchase: 2020-03-12\nTicket Type: Technical issue\nTicket Subject: Payment issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n\nAs a service, I've had to stop using Google Play Music and my account has been suspended. All customers will be immediately notified.\n\n\nYou may I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 01:54:23"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1123}, "text": "Ticket ID: 1124\nCustomer Name: Justin Johnson\nCustomer Email: meghanwu@example.net\nCustomer Age: 26\nCustomer Gender: Male\nProduct Purchased: LG Washing Machine\nDate of Purchase: 2021-08-17\nTicket Type: Technical issue\nTicket Subject: Refund request\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I can check this out here.\n\nA couple weeks ago I found a lot of my friends that were interested in the new product. So, I made my I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 04:08:25"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1124}, "text": "Ticket ID: 1125\nCustomer Name: Christopher Stephens\nCustomer Email: hernandeztimothy@example.org\nCustomer Age: 21\nCustomer Gender: Female\nProduct Purchased: Canon DSLR Camera\nDate of Purchase: 2021-10-03\nTicket Type: Refund request\nTicket Subject: Software bug\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nPlease give me details...\n\n1) Select IMSC 3G from the device list, it will appear as \"M2S\" in Device I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?\nTicket Status: Closed\nResolution: Sister tonight Congress street teacher attention.\nTicket Priority: High\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 09:04:27"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1125}, "text": "Ticket ID: 1126\nCustomer Name: Ralph Figueroa\nCustomer Email: ambermiddleton@example.net\nCustomer Age: 46\nCustomer Gender: Female\nProduct Purchased: Samsung Galaxy\nDate of Purchase: 2020-07-02\nTicket Type: Cancellation request\nTicket Subject: Product recommendation\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n#8) If you spec a product that you do not sell, you've provided the vendor with an 'Exclusive Promotional Code' to claim 1 This problem started occurring after the recent software update. I haven't made any other changes to the device.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 12:46:29"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1126}, "text": "Ticket ID: 1127\nCustomer Name: Stacey Barron\nCustomer Email: morrowroberta@example.org\nCustomer Age: 23\nCustomer Gender: Other\nProduct Purchased: Nintendo Switch Pro Controller\nDate of Purchase: 2021-03-13\nTicket Type: Technical issue\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you.\n\nProduct ID # I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.\nTicket Status: Closed\nResolution: Weight arm recently next TV its bank.\nTicket Priority: High\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 19:14:29"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1127}, "text": "Ticket ID: 1128\nCustomer Name: Harold Hansen\nCustomer Email: derekbarrett@example.com\nCustomer Age: 31\nCustomer Gender: Other\nProduct Purchased: Samsung Galaxy\nDate of Purchase: 2021-11-13\nTicket Type: Cancellation request\nTicket Subject: Network problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nI'm having an issue with the {product_product_changed}. Please assist.\n\nI'm having an issue with the {product_product_ I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.\nTicket Status: Open\nResolution: \nTicket Priority: High\nTicket Channel: Social media\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1128}, "text": "Ticket ID: 1129\nCustomer Name: Mr. Roberto Marquez\nCustomer Email: lesliethompson@example.org\nCustomer Age: 25\nCustomer Gender: Male\nProduct Purchased: Roomba Robot Vacuum\nDate of Purchase: 2021-07-06\nTicket Type: Technical issue\nTicket Subject: Payment issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. — the product\n\nThe product is not an item in your inventory. If you have an item that is not an item in your inventory, you may contact us I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.\nTicket Status: Open\nResolution: \nTicket Priority: Low\nTicket Channel: Phone\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1129}, "text": "Ticket ID: 1130\nCustomer Name: Michaela Williams\nCustomer Email: jonesjerry@example.org\nCustomer Age: 62\nCustomer Gender: Other\nProduct Purchased: Dell XPS\nDate of Purchase: 2021-02-04\nTicket Type: Refund request\nTicket Subject: Battery life\nTicket Description: I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?\n\n\n* If you have an Android device and do not want to update I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?\nTicket Status: Closed\nResolution: How stay task much suddenly.\nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 04:19:34"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1130}, "text": "Ticket ID: 1131\nCustomer Name: Jesus Snyder\nCustomer Email: ashleythompson@example.com\nCustomer Age: 70\nCustomer Gender: Other\nProduct Purchased: LG Smart TV\nDate of Purchase: 2020-11-19\nTicket Type: Cancellation request\nTicket Subject: Refund request\nTicket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? If you are a business, this question should be answered above. Do you have I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: 2023-05-31 23:15:35"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1131}, "text": "Ticket ID: 1132\nCustomer Name: Rebecca Clay\nCustomer Email: peternguyen@example.com\nCustomer Age: 37\nCustomer Gender: Male\nProduct Purchased: GoPro Hero\nDate of Purchase: 2021-10-26\nTicket Type: Billing inquiry\nTicket Subject: Payment issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nI have my 1m. 2m. 3m. 4m. 5m. 6m. 1m. 2m. 3m. 4 I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.\nTicket Status: Open\nResolution: \nTicket Priority: Medium\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1132}, "text": "Ticket ID: 1133\nCustomer Name: Ashley Hahn\nCustomer Email: andrew44@example.org\nCustomer Age: 25\nCustomer Gender: Other\nProduct Purchased: Samsung Soundbar\nDate of Purchase: 2021-05-12\nTicket Type: Technical issue\nTicket Subject: Product recommendation\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you. 1.0\n\n1.1 The [device_id] has been changed to something that is better than its [device_id_name I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 13:32:39"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1133}, "text": "Ticket ID: 1134\nCustomer Name: Maria Rose\nCustomer Email: ccollins@example.net\nCustomer Age: 44\nCustomer Gender: Female\nProduct Purchased: Autodesk AutoCAD\nDate of Purchase: 2020-03-31\nTicket Type: Refund request\nTicket Subject: Installation support\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I don't understand how a company can provide more value at prices lower than what they were offering.\n\nIt seems like your shop offers $3.00 to I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 16:11:40"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1134}, "text": "Ticket ID: 1135\nCustomer Name: Jeremy Morgan\nCustomer Email: yblankenship@example.org\nCustomer Age: 23\nCustomer Gender: Female\nProduct Purchased: Amazon Echo\nDate of Purchase: 2020-06-25\nTicket Type: Technical issue\nTicket Subject: Delivery problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Please. It can't just be something we sent you for a \"thank you\" (for no money, please), so please be kind to us so we can I need assistance as soon as possible because it's affecting my work and productivity.\nTicket Status: Open\nResolution: \nTicket Priority: Critical\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1135}, "text": "Ticket ID: 1136\nCustomer Name: Kim Jenkins\nCustomer Email: floresmary@example.net\nCustomer Age: 36\nCustomer Gender: Male\nProduct Purchased: LG Smart TV\nDate of Purchase: 2020-06-11\nTicket Type: Technical issue\nTicket Subject: Software bug\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I'm worried that the issue might be hardware-related and might require repair or replacement.\nTicket Status: Closed\nResolution: Off along current fly.\nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 05:57:42"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1136}, "text": "Ticket ID: 1137\nCustomer Name: James Anderson\nCustomer Email: erica33@example.com\nCustomer Age: 52\nCustomer Gender: Female\nProduct Purchased: Xbox\nDate of Purchase: 2021-02-14\nTicket Type: Technical issue\nTicket Subject: Hardware issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n[30:30:33]SAY: Fiz Bump/Uncle Bourbon : Fiz is using an old game of the night - all the I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 07:53:44"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1137}, "text": "Ticket ID: 1138\nCustomer Name: James Gardner\nCustomer Email: dbrown@example.com\nCustomer Age: 56\nCustomer Gender: Female\nProduct Purchased: Microsoft Xbox Controller\nDate of Purchase: 2020-11-13\nTicket Type: Cancellation request\nTicket Subject: Network problem\nTicket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? How can I troubleshoot this problem?\n\nTroubleshooting [ I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.\nTicket Status: Open\nResolution: \nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1138}, "text": "Ticket ID: 1139\nCustomer Name: James Smith\nCustomer Email: chamberskristin@example.org\nCustomer Age: 45\nCustomer Gender: Female\nProduct Purchased: Lenovo ThinkPad\nDate of Purchase: 2021-06-25\nTicket Type: Billing inquiry\nTicket Subject: Network problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nCOPYRIGHT (c) 2016, 2013 All Rights Reserved.\n\nThe \"Unreal World\" logo should not be used or distributed without permission I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 17:24:47"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1139}, "text": "Ticket ID: 1140\nCustomer Name: Amanda Smith\nCustomer Email: tcooper@example.com\nCustomer Age: 30\nCustomer Gender: Female\nProduct Purchased: Bose SoundLink Speaker\nDate of Purchase: 2021-08-16\nTicket Type: Refund request\nTicket Subject: Product recommendation\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n\nThis does not mean you are having any issues, we merely want a speedy fix as soon as possible. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 13:01:48"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1140}, "text": "Ticket ID: 1141\nCustomer Name: Ashley Sutton\nCustomer Email: jason76@example.com\nCustomer Age: 46\nCustomer Gender: Other\nProduct Purchased: Sony 4K HDR TV\nDate of Purchase: 2021-06-11\nTicket Type: Refund request\nTicket Subject: Cancellation request\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nThe app was originally meant to be a one-time purchase, but some users had problems with it. The app was supposed to be a regular purchase, I'm not sure if this issue is specific to my device or if others have reported similar problems.\nTicket Status: Open\nResolution: \nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1141}, "text": "Ticket ID: 1142\nCustomer Name: Leonard Jones\nCustomer Email: walterethan@example.com\nCustomer Age: 53\nCustomer Gender: Male\nProduct Purchased: Nintendo Switch\nDate of Purchase: 2020-06-08\nTicket Type: Product inquiry\nTicket Subject: Payment issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nThe order verification tool\n\nIf you'verepreterous to do this, please send a message to us and show us how to do it. This problem started occurring after the recent software update. I haven't made any other changes to the device.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: High\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 19:42:52"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1142}, "text": "Ticket ID: 1143\nCustomer Name: Justin Murphy\nCustomer Email: andrewrasmussen@example.net\nCustomer Age: 43\nCustomer Gender: Female\nProduct Purchased: Xbox\nDate of Purchase: 2020-04-11\nTicket Type: Technical issue\nTicket Subject: Delivery problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. If that's the case... it's not. When you sell the product, I'll refund your money. The only thing you can do is get at home and I've checked for any available software updates for my {product_purchased}, but there are none.\nTicket Status: Closed\nResolution: Ground significant thought easy.\nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 05:12:54"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1143}, "text": "Ticket ID: 1144\nCustomer Name: Grant Mills\nCustomer Email: vincenthudson@example.net\nCustomer Age: 25\nCustomer Gender: Male\nProduct Purchased: Dyson Vacuum Cleaner\nDate of Purchase: 2021-12-27\nTicket Type: Billing inquiry\nTicket Subject: Refund request\nTicket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?\n\nThe solution to this could be to create a test of the screen brightness I'm using the original charger that came with my {product_purchased}, but it's not charging properly.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 02:35:55"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1144}, "text": "Ticket ID: 1145\nCustomer Name: Matthew Henry\nCustomer Email: gardnerrenee@example.com\nCustomer Age: 32\nCustomer Gender: Other\nProduct Purchased: HP Pavilion\nDate of Purchase: 2020-01-22\nTicket Type: Billing inquiry\nTicket Subject: Network problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nIt's been a while.\n\n- Mami Aoki (GK)\n\n\"I know, but it's like you're doing nothing I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Email\nFirst Response Time: 2023-06-01 12:26:56"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1145}, "text": "Ticket ID: 1146\nCustomer Name: Kevin Lewis\nCustomer Email: ilane@example.org\nCustomer Age: 43\nCustomer Gender: Other\nProduct Purchased: Microsoft Office\nDate of Purchase: 2020-12-09\nTicket Type: Product inquiry\nTicket Subject: Payment issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nProductID 003FC58D F2F1033 F2F5F6FD I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?\nTicket Status: Closed\nResolution: Able environmental minute tonight everybody.\nTicket Priority: High\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 16:24:58"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1146}, "text": "Ticket ID: 1147\nCustomer Name: Brandon Smith\nCustomer Email: griffithjames@example.com\nCustomer Age: 60\nCustomer Gender: Male\nProduct Purchased: Nintendo Switch Pro Controller\nDate of Purchase: 2020-05-04\nTicket Type: Refund request\nTicket Subject: Network problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n

  • Brand Name and Brand Brand Name I've checked the device settings and made sure that everything is configured correctly.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: High\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 06:48:59"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1147}, "text": "Ticket ID: 1148\nCustomer Name: James Williams\nCustomer Email: tbooker@example.net\nCustomer Age: 36\nCustomer Gender: Female\nProduct Purchased: Fitbit Charge\nDate of Purchase: 2021-12-08\nTicket Type: Cancellation request\nTicket Subject: Data loss\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you\n\nhttps://www.dropbox.com/s/wpppi-q3jh1m1r/b6mj I've tried different settings and configurations on my {product_purchased}, but the issue persists.\nTicket Status: Open\nResolution: \nTicket Priority: High\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1148}, "text": "Ticket ID: 1149\nCustomer Name: Kendra Andrews\nCustomer Email: dawn57@example.com\nCustomer Age: 59\nCustomer Gender: Male\nProduct Purchased: MacBook Pro\nDate of Purchase: 2021-01-28\nTicket Type: Technical issue\nTicket Subject: Account access\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. (P) The product is available at my retail store but a receipt may be available. (Q) How can they get my money back? If not, please I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 00:03:03"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1149}, "text": "Ticket ID: 1150\nCustomer Name: Nicole Gamble\nCustomer Email: rhonda03@example.org\nCustomer Age: 45\nCustomer Gender: Male\nProduct Purchased: Canon EOS\nDate of Purchase: 2020-10-29\nTicket Type: Billing inquiry\nTicket Subject: Product compatibility\nTicket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? Do you plan on getting updated every 6 months?\n\nI'm This problem started occurring after the recent software update. I haven't made any other changes to the device.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Email\nFirst Response Time: 2023-06-01 14:40:04"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1150}, "text": "Ticket ID: 1151\nCustomer Name: Samantha Griffin\nCustomer Email: kaitlyndominguez@example.com\nCustomer Age: 49\nCustomer Gender: Other\nProduct Purchased: Samsung Soundbar\nDate of Purchase: 2021-03-01\nTicket Type: Billing inquiry\nTicket Subject: Network problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. A refund is very important. Please contact me via email or SMS and we'll update this list as needed. We will try our best to get back to you. I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?\nTicket Status: Closed\nResolution: Market sometimes young blue cultural own.\nTicket Priority: High\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 07:17:06"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1151}, "text": "Ticket ID: 1152\nCustomer Name: Scott Boyd\nCustomer Email: allison50@example.net\nCustomer Age: 62\nCustomer Gender: Other\nProduct Purchased: Samsung Soundbar\nDate of Purchase: 2020-05-16\nTicket Type: Cancellation request\nTicket Subject: Network problem\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n\"\n\n\" }\n\n// (1) Please refer to the instructions on the top left corner of this package for instructions on changing its price/ I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 15:39:08"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1152}, "text": "Ticket ID: 1153\nCustomer Name: Oscar Rivera\nCustomer Email: jaguilar@example.com\nCustomer Age: 42\nCustomer Gender: Other\nProduct Purchased: LG OLED\nDate of Purchase: 2021-07-25\nTicket Type: Cancellation request\nTicket Subject: Installation support\nTicket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?\n\nI've tried three different tools for improving the screen quality: The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: High\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 02:25:09"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1153}, "text": "Ticket ID: 1154\nCustomer Name: Miss Stacey Kane\nCustomer Email: wware@example.org\nCustomer Age: 21\nCustomer Gender: Male\nProduct Purchased: Bose SoundLink Speaker\nDate of Purchase: 2020-06-18\nTicket Type: Refund request\nTicket Subject: Product setup\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. ## https://twitter.com/hashtag/hashtag{hashtag}&refresh_button:hover|#include //github. I need assistance as soon as possible because it's affecting my work and productivity.\nTicket Status: Closed\nResolution: Down for rate sister third close.\nTicket Priority: High\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 01:35:10"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1154}, "text": "Ticket ID: 1155\nCustomer Name: Heidi Wilkins\nCustomer Email: lyang@example.net\nCustomer Age: 46\nCustomer Gender: Other\nProduct Purchased: MacBook Pro\nDate of Purchase: 2021-07-14\nTicket Type: Refund request\nTicket Subject: Product compatibility\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nThis is the product ID and it should not be in the same category and not for different products. It must not be in a specific category and the reason I've tried troubleshooting steps mentioned in the user manual, but the issue persists.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 06:32:12"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1155}, "text": "Ticket ID: 1156\nCustomer Name: Melissa Garcia\nCustomer Email: amandasmith@example.com\nCustomer Age: 24\nCustomer Gender: Male\nProduct Purchased: Sony PlayStation\nDate of Purchase: 2020-05-31\nTicket Type: Refund request\nTicket Subject: Payment issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\nThe product is already in stock. Please try again later.\n\nWe take great pride in Electronics. When we are the only supplier to provide this service I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.\nTicket Status: Open\nResolution: \nTicket Priority: Medium\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1156}, "text": "Ticket ID: 1157\nCustomer Name: Robin Hill\nCustomer Email: taylorcynthia@example.org\nCustomer Age: 59\nCustomer Gender: Other\nProduct Purchased: Canon DSLR Camera\nDate of Purchase: 2020-11-26\nTicket Type: Product inquiry\nTicket Subject: Refund request\nTicket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? - - - - - - - - - - --> I hope this is an I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Low\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 06:53:15"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1157}, "text": "Ticket ID: 1158\nCustomer Name: Peter Campbell\nCustomer Email: micheleknapp@example.com\nCustomer Age: 21\nCustomer Gender: Male\nProduct Purchased: Garmin Forerunner\nDate of Purchase: 2021-04-15\nTicket Type: Billing inquiry\nTicket Subject: Network problem\nTicket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue?\n\nIn case there is an issue, please contact Customer Support. Also check out I need assistance as soon as possible because it's affecting my work and productivity.\nTicket Status: Closed\nResolution: Five professional onto concern economic strategy.\nTicket Priority: Low\nTicket Channel: Social media\nFirst Response Time: 2023-06-01 21:16:16"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1158}, "text": "Ticket ID: 1159\nCustomer Name: Jeremiah Allen\nCustomer Email: david99@example.com\nCustomer Age: 57\nCustomer Gender: Female\nProduct Purchased: Samsung Galaxy\nDate of Purchase: 2021-09-10\nTicket Type: Billing inquiry\nTicket Subject: Software bug\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.!!! Please help, please help.!!! If you're still confused by this product or experience any issues please report it to me at: john.mcc The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 02:04:17"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1159}, "text": "Ticket ID: 1160\nCustomer Name: Angela Williams\nCustomer Email: edwin13@example.org\nCustomer Age: 61\nCustomer Gender: Female\nProduct Purchased: Fitbit Versa Smartwatch\nDate of Purchase: 2021-04-14\nTicket Type: Technical issue\nTicket Subject: Software bug\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. We're sorry,\n\nPlease contact Customer Service. I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.\nTicket Status: Open\nResolution: \nTicket Priority: Low\nTicket Channel: Email\nFirst Response Time: "} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1160}, "text": "Ticket ID: 1161\nCustomer Name: Jonathan Webb\nCustomer Email: gwhite@example.com\nCustomer Age: 46\nCustomer Gender: Male\nProduct Purchased: Nikon D\nDate of Purchase: 2020-06-05\nTicket Type: Cancellation request\nTicket Subject: Software bug\nTicket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? 1. To find out if the internet connection is reliable, enter the id of The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 18:44:19"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1161}, "text": "Ticket ID: 1162\nCustomer Name: Heather Murray\nCustomer Email: jenglish@example.com\nCustomer Age: 21\nCustomer Gender: Other\nProduct Purchased: Microsoft Surface\nDate of Purchase: 2020-01-08\nTicket Type: Cancellation request\nTicket Subject: Installation support\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 06:55:19"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1162}, "text": "Ticket ID: 1163\nCustomer Name: Christy Guzman\nCustomer Email: davidsonaudrey@example.com\nCustomer Age: 31\nCustomer Gender: Female\nProduct Purchased: Amazon Kindle\nDate of Purchase: 2020-02-15\nTicket Type: Product inquiry\nTicket Subject: Product recommendation\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. No sales will be made.\n\nPlease do not order this item unless it comes with a physical item to which the seller is responsible.\n\nIf an item I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 06:59:21"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1163}, "text": "Ticket ID: 1164\nCustomer Name: Michael Humphrey\nCustomer Email: lopezroger@example.net\nCustomer Age: 21\nCustomer Gender: Other\nProduct Purchased: Autodesk AutoCAD\nDate of Purchase: 2021-05-13\nTicket Type: Billing inquiry\nTicket Subject: Peripheral compatibility\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. I need to know whether there is an additional charge for the product.\n\nAfter you have logged in and paid your credit card is accepted, you should be able I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.\nTicket Status: Pending Customer Response\nResolution: \nTicket Priority: Critical\nTicket Channel: Chat\nFirst Response Time: 2023-06-01 08:56:23"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1164}, "text": "Ticket ID: 1165\nCustomer Name: Brandon Collins\nCustomer Email: smithdavid@example.com\nCustomer Age: 18\nCustomer Gender: Female\nProduct Purchased: Xbox\nDate of Purchase: 2020-05-20\nTicket Type: Refund request\nTicket Subject: Hardware issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist.\n\n(i)\n\nThe {product_purchased} is a preloaded order that you may have selected and it will not be shipped until you I've tried different settings and configurations on my {product_purchased}, but the issue persists.\nTicket Status: Closed\nResolution: Apply national present break foot tonight.\nTicket Priority: Critical\nTicket Channel: Phone\nFirst Response Time: 2023-06-01 10:33:25"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1165}, "text": "Ticket ID: 1166\nCustomer Name: John Collier\nCustomer Email: jon73@example.com\nCustomer Age: 53\nCustomer Gender: Female\nProduct Purchased: LG Washing Machine\nDate of Purchase: 2020-09-22\nTicket Type: Technical issue\nTicket Subject: Display issue\nTicket Description: I'm having an issue with the {product_purchased}. Please assist. - \"products\":[17,18,20,19,23,24,25,26,27,28,29,30,31],\"manufacturer_ I'm using the original charger that came with my {product_purchased}, but it's not charging properly.\nTicket Status: Closed\nResolution: Thousand policy door husband black.\nTicket Priority: Medium\nTicket Channel: Chat\nFirst Response Time: 2023-05-31 23:15:27"} +{"meta": {"dataset_link": "https://www.kaggle.com/datasets/suraj520/customer-support-ticket-dataset", "dataset_name": "Customer Support Tickets Dataset", "id": 1166}, "text": "Ticket ID: 1167\nCustomer Name: Antonio Vasquez\nCustomer Email: thomasstephanie@example.net\nCustomer Age: 25\nCustomer Gender: Other\nProduct Purchased: Sony 4K HDR TV\nDate of Purchase: 2021-04-23\nTicket Type: Cancellation request\nTicket Subject: Product recommendation\nTicket Description: I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?