MVI 

CI TO TO SET UP SERV
MVI DATE 10/_/10
ADV NO/$_.00 DEP
$_.00 INIT FEE

 

XFER

CI TO XFER SERV
MVI DATE 10/_/10
MVO DATE 10/_/10
ADV ORD MOD
$_.00 INIT FEE

 

SWAP

CI TO CHANGE PLAN
ADV NO ECF ON PREV PLAN.
OFFERED/CUST REQ FOR _
SWAP MADE

 

MVO

CI TO CLOSE ACCT
MVO DATE 10/_/10
ADV ORD MOD
UPDATED ACCT INFO

MVO
We're sorry to lose you as a customer and we look forward to having the opportunity to serve you again in the future. Have a great day! 

NO SALE/CONS 
Thank you for considering TXU Energy We value our customers and would like to be your energy provider.  We are open 24/.7 and hope to have the opportunity to serve you in the near future.  Have a great day!

600 s mac 621 75019

doris alexander

9727453405

6526

ANI: UNKNOWN

9036410089

174.00
CONF#10044372

ANI: 9367079048

DONALD YOUNG CI TO TO SET UP SERV
MVI DATE 10/26/10
ADV $370.00 DEP
$6.80 INIT FEE
CUST REQ FOR CB TO COMPLETE ORDER.

2186223820

2316

2188315593
chad

IR Explanation

Blessed morning!

This email is regarding the IR issued for the call I received last October 7, 2010, BP Patrice McKenzie.

That afternoon, I was the only one on the queue and prior to Ms. McKenzie's call, I received a MVI call but MVI was not successful due to previous balance as well as the proof of residency required. And because I was the only one on the qeue, I wasn't able to log out or refresh my system.

During the call of Ms. Mckenzie, the POR pop box came and I informed the SME that time, Mario Raymundo, that I have not informed my customer because I know that it was system glitch. Also because tnere is no active account on the address. I was not the one who released the order but someone from Off Line Services. I endorsed the account to Mario to make necessary adjustments on the account. He texted me at around 1am to inform me that he had already talked to someone from OLS and that no POR is really required for the address so, it was released.

After receiving the QA score, I also sent an email to dispute the score that I got because I believe that I did not do anything that is not in accordance with the business rules.
Here are the reasons why:
1. I was the only agent in auto-in for 1hour and 30mins.
2. I informed my support about the situation and I was approved that there is not need to inform the customer of the POR.
3. There is no active account on the address.
4. I was not the one who released the order.

I don't know what adjustments would be made, but I hope there will be considerations.

Thank you!
God bless!

Andrea AMor G. Ureta

900008106810
100012570199
100013198462
100013392850
100013393337
100013390286
100013397755
100012987475
900031963598
100013400624
100013404120