OpenRaiser/Intern-Atlas huggingface dataset:
Learning a Product Relevance Model from Click-Through Data in E-Commerce
Venue: Conference WWW 2021
Year: 2021

The search engine plays a fundamental role in online e-commerce systems, to help users find the products they want from the massive product collections. Relevance is an essential requirement for e-commerce search, since showing products that do not match search query intent will degrade user experience. With the existence of vocabulary gap between user language of queries and seller language of products, measuring semantic relevance is necessary and neural networks are engaged to address this task. However, semantic relevance is different from click-through rate prediction in that no direct training signal is available. Most previous attempts learn relevance models from user click-through data that are cheap and abundant. Unfortunately, click behavior is noisy and misleading, which is affected by not only relevance but also factors including price, image and attractive titles. Therefore, it is challenging but valuable to learn relevance models from click-through data. In this paper, we propose a new relevance learning framework that concentrates on how to train a relevance model from the weak supervision of click-through data. Different from previous efforts that treat samples as either relevant or irrelevant, we construct more fine-grained samples for training. We propose a novel way to consider samples of different relevance confidence, and come up with a new training objective to learn a robust relevance model with desirable score distribution. The proposed model is evaluated on offline annotated data and online A/B testing, and it achieves both promising performance and high computational efficiency. The model has already been deployed online, serving the search traffic of Taobao for over a year.
Stimuli-Sensitive Hawkes Processes for Personalized Student Procrastination Modeling
Venue: Conference WWW 2021
Year: 2021

Student procrastination and cramming for deadlines are major challenges in online learning environments, with negative educational and well-being side effects. Modeling student activities in continuous time and predicting their next study time are important problems that can help in creating personalized timely interventions to mitigate these challenges. However, previous attempts on dynamic modeling of student procrastination suffer from major issues: they are unable to predict the next activity times, cannot deal with missing activity history, are not personalized, and disregard important course properties, such as assignment deadlines, that are essential in explaining the cramming behavior. To resolve these problems, we introduce a new personalized stimuli-sensitive Hawkes process model (SSHP), by jointly modeling all student-assignment pairs and utilizing their similarities, to predict students' next activity times even when there are no historical observations. Unlike regular point processes that assume a constant external triggering effect from the environment, we model three dynamic types of external stimuli, according to assignment availabilities, assignment deadlines, and each student's time management habits. Our experiments on two synthetic datasets and two real-world datasets show a superior performance of future activity prediction, comparing with state-of-the-art models. Moreover, we show that our model achieves a flexible and accurate parameterization of activity intensities in students.
Outlier-Resilient Web Service QoS Prediction
Venue: Conference WWW 2021
Year: 2021

The proliferation of Web services makes it difficult for users to select the most appropriate one among numerous functionally identical or similar service candidates. Quality-of-Service (QoS) describes the non-functional characteristics of Web services, and it has become the key differentiator for service selection. However, users cannot invoke all Web services to obtain the corresponding QoS values due to high time cost and huge resource overhead. Thus, it is essential to predict unknown QoS values. Although various QoS prediction methods have been proposed, few of them have taken outliers into consideration, which may dramatically degrade the prediction performance. To overcome this limitation, we propose an outlier-resilient QoS prediction method in this paper. Our method utilizes Cauchy loss to measure the discrepancy between the observed QoS values and the predicted ones. Owing to the robustness of Cauchy loss, our method is resilient to outliers. We further extend our method to provide time-aware QoS prediction results by taking the temporal information into consideration. Finally, we conduct extensive experiments on both static and dynamic datasets. The results demonstrate that our method is able to achieve better performance than state-of-the-art baseline methods.
Slot Self-Attentive Dialogue State Tracking
Venue: Conference WWW 2021
Year: 2021

An indispensable component in task-oriented dialogue systems is the dialogue state tracker, which keeps track of users' intentions in the course of conversation. The typical approach towards this goal is to fill in multiple pre-defined slots that are essential to complete the task. Although various dialogue state tracking methods have been proposed in recent years, most of them predict the value of each slot separately and fail to consider the correlations among slots. In this paper, we propose a slot self-attention mechanism that can learn the slot correlations automatically. Specifically, a slot-token attention is first utilized to obtain slot-specific features from the dialogue context. Then a stacked slot self-attention is applied on these features to learn the correlations among slots. We conduct comprehensive experiments on two multi-domain task-oriented dialogue datasets, including MultiWOZ 2.0 and MultiWOZ 2.1. The experimental results demonstrate that our approach achieves state-of-the-art performance on both datasets, verifying the necessity and effectiveness of taking slot correlations into consideration.
Graph-based Hierarchical Relevance Matching Signals for Ad-hoc Retrieval
Venue: Conference WWW 2021
Year: 2021

The ad-hoc retrieval task is to rank related documents given a query and a document collection. A series of deep learning based approaches have been proposed to solve such problem and gained lots of attention. However, we argue that they are inherently based on local word sequences, ignoring the subtle long-distance document-level word relationships. To solve the problem, we explicitly model the document-level word relationship through the graph structure, capturing the subtle information via graph neural networks. In addition, due to the complexity and scale of the document collections, it is considerable to explore the different grain-sized hierarchical matching signals at a more general level. Therefore, we propose a Graph-based Hierarchical Relevance Matching model (GHRM) for ad-hoc retrieval, by which we can capture the subtle and general hierarchical matching signals simultaneously. We validate the effects of GHRM over two representative ad-hoc retrieval benchmarks, the comprehensive experiments and results demonstrate its superiority over state-of-the-art methods.
Automatic Intent-Slot Induction for Dialogue Systems
Venue: Conference WWW 2021
Year: 2021

Automatically and accurately identifying user intents and filling the associated slots from their spoken language are critical to the success of dialogue systems. Traditional methods require manually defining the DOMAIN-INTENT-SLOT schema and asking many domain experts to annotate the corresponding utterances, upon which neural models are trained. This procedure brings the challenges of information sharing hindering, out-of-schema, or data sparsity in open-domain dialogue systems. To tackle these challenges, we explore a new task of {\em automatic intent-slot induction} and propose a novel domain-independent tool. That is, we design a coarse-to-fine three-step procedure including Role-labeling, Concept-mining, And Pattern-mining (RCAP): (1) role-labeling: extracting keyphrases from users' utterances and classifying them into a quadruple of coarsely-defined intent-roles via sequence labeling; (2) concept-mining: clustering the extracted intent-role mentions and naming them into abstract fine-grained concepts; (3) pattern-mining: applying the Apriori algorithm to mine intent-role patterns and automatically inferring the intent-slot using these coarse-grained intent-role labels and fine-grained concepts. Empirical evaluations on both real-world in-domain and out-of-domain datasets show that: (1) our RCAP can generate satisfactory SLU schema and outperforms the state-of-the-art supervised learning method; (2) our RCAP can be directly applied to out-of-domain datasets and gain at least 76\% improvement of F1-score on intent detection and 41\% improvement of F1-score on slot filling; (3) our RCAP exhibits its power in generic intent-slot extractions with less manual effort, which opens pathways for schema induction on new domains and unseen intent-slot discovery for generalizable dialogue systems.
Autodidactic Neurosurgeon: Collaborative Deep Inference for Mobile Edge Intelligence via Online Learning
Venue: Conference WWW 2021
Year: 2021

Recent breakthroughs in deep learning (DL) have led to the emergence of many intelligent mobile applications and services, but in the meanwhile also pose unprecedented computing challenges on resource-constrained mobile devices. This paper builds a collaborative deep inference system between a resource-constrained mobile device and a powerful edge server, aiming at joining the power of both on-device processing and computation offloading. The basic idea of this system is to partition a deep neural network (DNN) into a front-end part running on the mobile device and a back-end part running on the edge server, with the key challenge being how to locate the optimal partition point to minimize the end-to-end inference delay. Unlike existing efforts on DNN partitioning that rely heavily on a dedicated offline profiling stage to search for the optimal partition point, our system has a built-in online learning module, called Autodidactic Neurosurgeon (ANS), to automatically learn the optimal partition point on-the-fly. Therefore, ANS is able to closely follow the changes of the system environment by generating new knowledge for adaptive decision making. The core of ANS is a novel contextual bandit learning algorithm, called $μ$LinUCB, which not only has provable theoretical learning performance guarantee but also is ultra-lightweight for easy real-world implementation. We implement our system on a video stream object detection testbed to validate the design of ANS and evaluate its performance. The experiments show that ANS significantly outperforms state-of-the-art benchmarks in terms of tracking system changes and reducing the end-to-end inference delay.
Knowledge-Aware Procedural Text Understanding with Multi-Stage Training
Venue: Conference WWW 2021
Year: 2021

Procedural text describes dynamic state changes during a step-by-step natural process (e.g., photosynthesis). In this work, we focus on the task of procedural text understanding, which aims to comprehend such documents and track entities' states and locations during a process. Although recent approaches have achieved substantial progress, their results are far behind human performance. Two challenges, the difficulty of commonsense reasoning and data insufficiency, still remain unsolved, which require the incorporation of external knowledge bases. Previous works on external knowledge injection usually rely on noisy web mining tools and heuristic rules with limited applicable scenarios. In this paper, we propose a novel KnOwledge-Aware proceduraL text understAnding (KOALA) model, which effectively leverages multiple forms of external knowledge in this task. Specifically, we retrieve informative knowledge triples from ConceptNet and perform knowledge-aware reasoning while tracking the entities. Besides, we employ a multi-stage training schema which fine-tunes the BERT model over unlabeled data collected from Wikipedia before further fine-tuning it on the final model. Experimental results on two procedural text datasets, ProPara and Recipes, verify the effectiveness of the proposed methods, in which our model achieves state-of-the-art performance in comparison to various baselines.
Intelligent Electric Vehicle Charging Recommendation Based on Multi-Agent Reinforcement Learning
Venue: Conference WWW 2021
Year: 2021

Electric Vehicle (EV) has become a preferable choice in the modern transportation system due to its environmental and energy sustainability. However, in many large cities, EV drivers often fail to find the proper spots for charging, because of the limited charging infrastructures and the spatiotemporally unbalanced charging demands. Indeed, the recent emergence of deep reinforcement learning provides great potential to improve the charging experience from various aspects over a long-term horizon. In this paper, we propose a framework, named Multi-Agent Spatio-Temporal Reinforcement Learning (Master), for intelligently recommending public accessible charging stations by jointly considering various long-term spatiotemporal factors. Specifically, by regarding each charging station as an individual agent, we formulate this problem as a multi-objective multi-agent reinforcement learning task. We first develop a multi-agent actor-critic framework with the centralized attentive critic to coordinate the recommendation between geo-distributed agents. Moreover, to quantify the influence of future potential charging competition, we introduce a delayed access strategy to exploit the knowledge of future charging competition during training. After that, to effectively optimize multiple learning objectives, we extend the centralized attentive critic to multi-critics and develop a dynamic gradient re-weighting strategy to adaptively guide the optimization direction. Finally, extensive experiments on two real-world datasets demonstrate that Master achieves the best comprehensive performance compared with nine baseline approaches.
MATCH: Metadata-Aware Text Classification in A Large Hierarchy
Venue: Conference WWW 2021
Year: 2021

Multi-label text classification refers to the problem of assigning each given document its most relevant labels from the label set. Commonly, the metadata of the given documents and the hierarchy of the labels are available in real-world applications. However, most existing studies focus on only modeling the text information, with a few attempts to utilize either metadata or hierarchy signals, but not both of them. In this paper, we bridge the gap by formalizing the problem of metadata-aware text classification in a large label hierarchy (e.g., with tens of thousands of labels). To address this problem, we present the MATCH solution -- an end-to-end framework that leverages both metadata and hierarchy information. To incorporate metadata, we pre-train the embeddings of text and metadata in the same space and also leverage the fully-connected attentions to capture the interrelations between them. To leverage the label hierarchy, we propose different ways to regularize the parameters and output probability of each child label by its parents. Extensive experiments on two massive text datasets with large-scale label hierarchies demonstrate the effectiveness of MATCH over state-of-the-art deep learning baselines.
Lorentzian Graph Convolutional Networks
Venue: Conference WWW 2021
Year: 2021

Graph convolutional networks (GCNs) have received considerable research attention recently. Most GCNs learn the node representations in Euclidean geometry, but that could have a high distortion in the case of embedding graphs with scale-free or hierarchical structure. Recently, some GCNs are proposed to deal with this problem in non-Euclidean geometry, e.g., hyperbolic geometry. Although hyperbolic GCNs achieve promising performance, existing hyperbolic graph operations actually cannot rigorously follow the hyperbolic geometry, which may limit the ability of hyperbolic geometry and thus hurt the performance of hyperbolic GCNs. In this paper, we propose a novel hyperbolic GCN named Lorentzian graph convolutional network (LGCN), which rigorously guarantees the learned node features follow the hyperbolic geometry. Specifically, we rebuild the graph operations of hyperbolic GCNs with Lorentzian version, e.g., the feature transformation and non-linear activation. Also, an elegant neighborhood aggregation method is designed based on the centroid of Lorentzian distance. Moreover, we prove some proposed graph operations are equivalent in different types of hyperbolic geometry, which fundamentally indicates their correctness. Experiments on six datasets show that LGCN performs better than the state-of-the-art methods. LGCN has lower distortion to learn the representation of tree-likeness graphs compared with existing hyperbolic GCNs. We also find that the performance of some hyperbolic GCNs can be improved by simply replacing the graph operations with those we defined in this paper.
Graph Embedding for Recommendation against Attribute Inference Attacks
Venue: Conference WWW 2021
Year: 2021

In recent years, recommender systems play a pivotal role in helping users identify the most suitable items that satisfy personal preferences. As user-item interactions can be naturally modelled as graph-structured data, variants of graph convolutional networks (GCNs) have become a well-established building block in the latest recommenders. Due to the wide utilization of sensitive user profile data, existing recommendation paradigms are likely to expose users to the threat of privacy breach, and GCN-based recommenders are no exception. Apart from the leakage of raw user data, the fragility of current recommenders under inference attacks offers malicious attackers a backdoor to estimate users' private attributes via their behavioral footprints and the recommendation results. However, little attention has been paid to developing recommender systems that can defend such attribute inference attacks, and existing works achieve attack resistance by either sacrificing considerable recommendation accuracy or only covering specific attack models or protected information. In our paper, we propose GERAI, a novel differentially private graph convolutional network to address such limitations. Specifically, in GERAI, we bind the information perturbation mechanism in differential privacy with the recommendation capability of graph convolutional networks. Furthermore, based on local differential privacy and functional mechanism, we innovatively devise a dual-stage encryption paradigm to simultaneously enforce privacy guarantee on users' sensitive features and the model optimization process. Extensive experiments show the superiority of GERAI in terms of its resistance to attribute inference attacks and recommendation effectiveness.
Diverse and Specific Clarification Question Generation with Keywords
Venue: Conference WWW 2021
Year: 2021

Product descriptions on e-commerce websites often suffer from missing important aspects. Clarification question generation (CQGen) can be a promising approach to help alleviate the problem. Unlike traditional QGen assuming the existence of answers in the context and generating questions accordingly, CQGen mimics user behaviors of asking for unstated information. The generated CQs can serve as a sanity check or proofreading to help e-commerce merchant to identify potential missing information before advertising their product, and improve consumer experience consequently. Due to the variety of possible user backgrounds and use cases, the information need can be quite diverse but also specific to a detailed topic, while previous works assume generating one CQ per context and the results tend to be generic. We thus propose the task of Diverse CQGen and also tackle the challenge of specificity. We propose a new model named KPCNet, which generates CQs with Keyword Prediction and Conditioning, to deal with the tasks. Automatic and human evaluation on 2 datasets (Home & Kitchen, Office) showed that KPCNet can generate more specific questions and promote better group-level diversity than several competing baselines.
Minimally-Supervised Structure-Rich Text Categorization via Learning on Text-Rich Networks
Venue: Conference WWW 2021
Year: 2021

Text categorization is an essential task in Web content analysis. Considering the ever-evolving Web data and new emerging categories, instead of the laborious supervised setting, in this paper, we focus on the minimally-supervised setting that aims to categorize documents effectively, with a couple of seed documents annotated per category. We recognize that texts collected from the Web are often structure-rich, i.e., accompanied by various metadata. One can easily organize the corpus into a text-rich network, joining raw text documents with document attributes, high-quality phrases, label surface names as nodes, and their associations as edges. Such a network provides a holistic view of the corpus' heterogeneous data sources and enables a joint optimization for network-based analysis and deep textual model training. We therefore propose a novel framework for minimally supervised categorization by learning from the text-rich network. Specifically, we jointly train two modules with different inductive biases -- a text analysis module for text understanding and a network learning module for class-discriminative, scalable network learning. Each module generates pseudo training labels from the unlabeled document set, and both modules mutually enhance each other by co-training using pooled pseudo labels. We test our model on two real-world datasets. On the challenging e-commerce product categorization dataset with 683 categories, our experiments show that given only three seed documents per category, our framework can achieve an accuracy of about 92%, significantly outperforming all compared methods; our accuracy is only less than 2% away from the supervised BERT model trained on about 50K labeled documents.
Verdi: Quality Estimation and Error Detection for Bilingual Corpora
Venue: Conference WWW 2021
Year: 2021

Translation Quality Estimation is critical to reducing post-editing efforts in machine translation and to cross-lingual corpus cleaning. As a research problem, quality estimation (QE) aims to directly estimate the quality of translation in a given pair of source and target sentences, and highlight the words that need corrections, without referencing to golden translations. In this paper, we propose Verdi, a novel framework for word-level and sentence-level post-editing effort estimation for bilingual corpora. Verdi adopts two word predictors to enable diverse features to be extracted from a pair of sentences for subsequent quality estimation, including a transformer-based neural machine translation (NMT) model and a pre-trained cross-lingual language model (XLM). We exploit the symmetric nature of bilingual corpora and apply model-level dual learning in the NMT predictor, which handles a primal task and a dual task simultaneously with weight sharing, leading to stronger context prediction ability than single-direction NMT models. By taking advantage of the dual learning scheme, we further design a novel feature to directly encode the translated target information without relying on the source context. Extensive experiments conducted on WMT20 QE tasks demonstrate that our method beats the winner of the competition and outperforms other baseline methods by a great margin. We further use the sentence-level scores provided by Verdi to clean a parallel corpus and observe benefits on both model performance and training efficiency.