OpenRaiser/Intern-Atlas huggingface dataset:
Self-Supervised Contrastive Learning for Efficient User Satisfaction Prediction in Conversational Agents
Venue: Conference NAACL 2021
Year: 2021

Turn-level user satisfaction is one of the most important performance metrics for conversational agents. It can be used to monitor the agent's performance and provide insights about defective user experiences. Moreover, a powerful satisfaction model can be used as an objective function that a conversational agent continuously optimizes for. While end-to-end deep learning has shown promising results, having access to a large number of reliable annotated samples required by these methods remains challenging. In a large-scale conversational system, there is a growing number of newly developed skills, making the traditional data collection, annotation, and modeling process impractical due to the required annotation costs as well as the turnaround times. In this paper, we suggest a self-supervised contrastive learning approach that leverages the pool of unlabeled data to learn user-agent interactions. We show that the pre-trained models using the self-supervised objective are transferable to the user satisfaction prediction. In addition, we propose a novel few-shot transfer learning approach that ensures better transferability for very small sample sizes. The suggested few-shot method does not require any inner loop optimization process and is scalable to very large datasets and complex models. Based on our experiments using real-world data from a large-scale commercial system, the suggested approach is able to significantly reduce the required number of annotations, while improving the generalization on unseen out-of-domain skills.
A recipe for annotating grounded clarifications
Venue: Conference NAACL 2021
Year: 2021

In order to interpret the communicative intents of an utterance, it needs to be grounded in something that is outside of language; that is, grounded in world modalities. In this paper, we argue that dialogue clarification mechanisms make explicit the process of interpreting the communicative intents of the speaker's utterances by grounding them in the various modalities in which the dialogue is situated. This paper frames dialogue clarification mechanisms as an understudied research problem and a key missing piece in the giant jigsaw puzzle of natural language understanding. We discuss both the theoretical background and practical challenges posed by this problem and propose a recipe for obtaining grounding annotations. We conclude by highlighting ethical issues that need to be addressed in future work.
Grey-box Adversarial Attack And Defence For Sentiment Classification
Venue: Conference NAACL 2021
Year: 2021

We introduce a grey-box adversarial attack and defence framework for sentiment classification. We address the issues of differentiability, label preservation and input reconstruction for adversarial attack and defence in one unified framework. Our results show that once trained, the attacking model is capable of generating high-quality adversarial examples substantially faster (one order of magnitude less in time) than state-of-the-art attacking methods. These examples also preserve the original sentiment according to human evaluation. Additionally, our framework produces an improved classifier that is robust in defending against multiple adversarial attacking methods. Code is available at: https://github.com/ibm-aur-nlp/adv-def-text-dist.
Causal Effects of Linguistic Properties
Venue: Conference NAACL 2021
Year: 2021

We consider the problem of using observational data to estimate the causal effects of linguistic properties. For example, does writing a complaint politely lead to a faster response time? How much will a positive product review increase sales? This paper addresses two technical challenges related to the problem before developing a practical method. First, we formalize the causal quantity of interest as the effect of a writer's intent, and establish the assumptions necessary to identify this from observational data. Second, in practice, we only have access to noisy proxies for the linguistic properties of interest -- e.g., predictions from classifiers and lexicons. We propose an estimator for this setting and prove that its bias is bounded when we perform an adjustment for the text. Based on these results, we introduce TextCause, an algorithm for estimating causal effects of linguistic properties. The method leverages (1) distant supervision to improve the quality of noisy proxies, and (2) a pre-trained language model (BERT) to adjust for the text. We show that the proposed method outperforms related approaches when estimating the effect of Amazon review sentiment on semi-simulated sales figures. Finally, we present an applied case study investigating the effects of complaint politeness on bureaucratic response times.
Predicting Discourse Trees from Transformer-based Neural Summarizers
Venue: Conference NAACL 2021
Year: 2021

Previous work indicates that discourse information benefits summarization. In this paper, we explore whether this synergy between discourse and summarization is bidirectional, by inferring document-level discourse trees from pre-trained neural summarizers. In particular, we generate unlabeled RST-style discourse trees from the self-attention matrices of the transformer model. Experiments across models and datasets reveal that the summarizer learns both, dependency- and constituency-style discourse information, which is typically encoded in a single head, covering long- and short-distance discourse dependencies. Overall, the experimental results suggest that the learned discourse information is general and transferable inter-domain.
Probing for Bridging Inference in Transformer Language Models
Venue: Conference NAACL 2021
Year: 2021

We probe pre-trained transformer language models for bridging inference. We first investigate individual attention heads in BERT and observe that attention heads at higher layers prominently focus on bridging relations in-comparison with the lower and middle layers, also, few specific attention heads concentrate consistently on bridging. More importantly, we consider language models as a whole in our second approach where bridging anaphora resolution is formulated as a masked token prediction task (Of-Cloze test). Our formulation produces optimistic results without any fine-tuning, which indicates that pre-trained language models substantially capture bridging inference. Our further investigation shows that the distance between anaphor-antecedent and the context provided to language models play an important role in the inference.
Is Incoherence Surprising? Targeted Evaluation of Coherence Prediction from Language Models
Venue: Conference NAACL 2021
Year: 2021

Coherent discourse is distinguished from a mere collection of utterances by the satisfaction of a diverse set of constraints, for example choice of expression, logical relation between denoted events, and implicit compatibility with world-knowledge. Do neural language models encode such constraints? We design an extendable set of test suites addressing different aspects of discourse and dialogue coherence. Unlike most previous coherence evaluation studies, we address specific linguistic devices beyond sentence order perturbations, allowing for a more fine-grained analysis of what constitutes coherence and what neural models trained on a language modelling objective do encode. Extending the targeted evaluation paradigm for neural language models (Marvin and Linzen, 2018) to phenomena beyond syntax, we show that this paradigm is equally suited to evaluate linguistic qualities that contribute to the notion of coherence.
Stay Together: A System for Single and Split-antecedent Anaphora Resolution
Venue: Conference NAACL 2021
Year: 2021

The state-of-the-art on basic, single-antecedent anaphora has greatly improved in recent years. Researchers have therefore started to pay more attention to more complex cases of anaphora such as split-antecedent anaphora, as in Time-Warner is considering a legal challenge to Telecommunications Inc's plan to buy half of Showtime Networks Inc-a move that could lead to all-out war between the two powerful companies. Split-antecedent anaphora is rarer and more complex to resolve than single-antecedent anaphora; as a result, it is not annotated in many datasets designed to test coreference, and previous work on resolving this type of anaphora was carried out in unrealistic conditions that assume gold mentions and/or gold split-antecedent anaphors are available. These systems also focus on split-antecedent anaphors only. In this work, we introduce a system that resolves both single and split-antecedent anaphors, and evaluate it in a more realistic setting that uses predicted mentions. We also start addressing the question of how to evaluate single and split-antecedent anaphors together using standard coreference evaluation metrics.
Redefining Absent Keyphrases and their Effect on Retrieval Effectiveness
Venue: Conference NAACL 2021
Year: 2021

Neural keyphrase generation models have recently attracted much interest due to their ability to output absent keyphrases, that is, keyphrases that do not appear in the source text. In this paper, we discuss the usefulness of absent keyphrases from an Information Retrieval (IR) perspective, and show that the commonly drawn distinction between present and absent keyphrases is not made explicit enough. We introduce a finer-grained categorization scheme that sheds more light on the impact of absent keyphrases on scientific document retrieval. Under this scheme, we find that only a fraction (around 20%) of the words that make up keyphrases actually serves as document expansion, but that this small fraction of words is behind much of the gains observed in retrieval effectiveness. We also discuss how the proposed scheme can offer a new angle to evaluate the output of neural keyphrase generation models.
CoRT: Complementary Rankings from Transformers
Venue: Conference NAACL 2021
Year: 2021

Many recent approaches towards neural information retrieval mitigate their computational costs by using a multi-stage ranking pipeline. In the first stage, a number of potentially relevant candidates are retrieved using an efficient retrieval model such as BM25. Although BM25 has proven decent performance as a first-stage ranker, it tends to miss relevant passages. In this context we propose CoRT, a simple neural first-stage ranking model that leverages contextual representations from pretrained language models such as BERT to complement term-based ranking functions while causing no significant delay at query time. Using the MS MARCO dataset, we show that CoRT significantly increases the candidate recall by complementing BM25 with missing candidates. Consequently, we find subsequent re-rankers achieve superior results with less candidates. We further demonstrate that passage retrieval using CoRT can be realized with surprisingly low latencies.
Multi-source Neural Topic Modeling in Multi-view Embedding Spaces
Venue: Conference NAACL 2021
Year: 2021

Though word embeddings and topics are complementary representations, several past works have only used pretrained word embeddings in (neural) topic modeling to address data sparsity in short-text or small collection of documents. This work presents a novel neural topic modeling framework using multi-view embedding spaces: (1) pretrained topic-embeddings, and (2) pretrained word-embeddings (context insensitive from Glove and context-sensitive from BERT models) jointly from one or many sources to improve topic quality and better deal with polysemy. In doing so, we first build respective pools of pretrained topic (i.e., TopicPool) and word embeddings (i.e., WordPool). We then identify one or more relevant source domain(s) and transfer knowledge to guide meaningful learning in the sparse target domain. Within neural topic modeling, we quantify the quality of topics and document representations via generalization (perplexity), interpretability (topic coherence) and information retrieval (IR) using short-text, long-text, small and large document collections from news and medical domains. Introducing the multi-source multi-view embedding spaces, we have shown state-of-the-art neural topic modeling using 6 source (high-resource) and 5 target (low-resource) corpora.
Self-Alignment Pretraining for Biomedical Entity Representations
Venue: Conference NAACL 2021
Year: 2021

Despite the widespread success of self-supervised learning via masked language models (MLM), accurately capturing fine-grained semantic relationships in the biomedical domain remains a challenge. This is of paramount importance for entity-level tasks such as entity linking where the ability to model entity relations (especially synonymy) is pivotal. To address this challenge, we propose SapBERT, a pretraining scheme that self-aligns the representation space of biomedical entities. We design a scalable metric learning framework that can leverage UMLS, a massive collection of biomedical ontologies with 4M+ concepts. In contrast with previous pipeline-based hybrid systems, SapBERT offers an elegant one-model-for-all solution to the problem of medical entity linking (MEL), achieving a new state-of-the-art (SOTA) on six MEL benchmarking datasets. In the scientific domain, we achieve SOTA even without task-specific supervision. With substantial improvement over various domain-specific pretrained MLMs such as BioBERT, SciBERTand and PubMedBERT, our pretraining scheme proves to be both effective and robust.
MERMAID: Metaphor Generation with Symbolism and Discriminative Decoding
Venue: Conference NAACL 2021
Year: 2021

Generating metaphors is a challenging task as it requires a proper understanding of abstract concepts, making connections between unrelated concepts, and deviating from the literal meaning. In this paper, we aim to generate a metaphoric sentence given a literal expression by replacing relevant verbs. Based on a theoretically-grounded connection between metaphors and symbols, we propose a method to automatically construct a parallel corpus by transforming a large number of metaphorical sentences from the Gutenberg Poetry corpus (Jacobs, 2018) to their literal counterpart using recent advances in masked language modeling coupled with commonsense inference. For the generation task, we incorporate a metaphor discriminator to guide the decoding of a sequence to sequence model fine-tuned on our parallel data to generate high-quality metaphors. Human evaluation on an independent test set of literal statements shows that our best model generates metaphors better than three well-crafted baselines 66% of the time on average. A task-based evaluation shows that human-written poems enhanced with metaphors proposed by our model are preferred 68% of the time compared to poems without metaphors.
On Learning Text Style Transfer with Direct Rewards
Venue: Conference NAACL 2021
Year: 2021

In most cases, the lack of parallel corpora makes it impossible to directly train supervised models for the text style transfer task. In this paper, we explore training algorithms that instead optimize reward functions that explicitly consider different aspects of the style-transferred outputs. In particular, we leverage semantic similarity metrics originally used for fine-tuning neural machine translation models to explicitly assess the preservation of content between system outputs and input texts. We also investigate the potential weaknesses of the existing automatic metrics and propose efficient strategies of using these metrics for training. The experimental results show that our model provides significant gains in both automatic and human evaluation over strong baselines, indicating the effectiveness of our proposed methods and training strategies.
Focused Attention Improves Document-Grounded Generation
Venue: Conference NAACL 2021
Year: 2021

Document grounded generation is the task of using the information provided in a document to improve text generation. This work focuses on two different document grounded generation tasks: Wikipedia Update Generation task and Dialogue response generation. Our work introduces two novel adaptations of large scale pre-trained encoder-decoder models focusing on building context driven representation of the document and enabling specific attention to the information in the document. Additionally, we provide a stronger BART baseline for these tasks. Our proposed techniques outperform existing methods on both automated (at least 48% increase in BLEU-4 points) and human evaluation for closeness to reference and relevance to the document. Furthermore, we perform comprehensive manual inspection of the generated output and categorize errors to provide insights into future directions in modeling these tasks.
NeuroLogic Decoding: (Un)supervised Neural Text Generation with Predicate Logic Constraints
Venue: Conference NAACL 2021
Year: 2021

Conditional text generation often requires lexical constraints, i.e., which words should or shouldn't be included in the output text. While the dominant recipe for conditional text generation has been large-scale pretrained language models that are finetuned on the task-specific training data, such models do not learn to follow the underlying constraints reliably, even when supervised with large amounts of task-specific examples. We propose NeuroLogic Decoding, a simple yet effective algorithm that enables neural language models -- supervised or not -- to generate fluent text while satisfying complex lexical constraints. Our approach is powerful yet efficient. It handles any set of lexical constraints that is expressible under predicate logic, while its asymptotic runtime is equivalent to conventional beam search. Empirical results on four benchmarks show that NeuroLogic Decoding outperforms previous approaches, including algorithms that handle a subset of our constraints. Moreover, we find that unsupervised models with NeuroLogic Decoding often outperform supervised models with conventional decoding, even when the latter is based on considerably larger networks. Our results suggest the limit of large-scale neural networks for fine-grained controllable generation and the promise of inference-time algorithms.
Ask what’s missing and what’s useful: Improving Clarification Question Generation using Global Knowledge
Venue: Conference NAACL 2021
Year: 2021

The ability to generate clarification questions i.e., questions that identify useful missing information in a given context, is important in reducing ambiguity. Humans use previous experience with similar contexts to form a global view and compare it to the given context to ascertain what is missing and what is useful in the context. Inspired by this, we propose a model for clarification question generation where we first identify what is missing by taking a difference between the global and the local view and then train a model to identify what is useful and generate a question about it. Our model outperforms several baselines as judged by both automatic metrics and humans.
Progressive Generation of Long Text with Pretrained Language Models
Venue: Conference NAACL 2021
Year: 2021

Large-scale language models (LMs) pretrained on massive corpora of text, such as GPT-2, are powerful open-domain text generators. However, as our systematic examination reveals, it is still challenging for such models to generate coherent long passages of text (e.g., 1000 tokens), especially when the models are fine-tuned to the target domain on a small corpus. Previous planning-then-generation methods also fall short of producing such long text in various domains. To overcome the limitations, we propose a simple but effective method of generating text in a progressive manner, inspired by generating images from low to high resolution. Our method first produces domain-specific content keywords and then progressively refines them into complete passages in multiple stages. The simple design allows our approach to take advantage of pretrained LMs at each stage and effectively adapt to any target domain given only a small set of examples. We conduct a comprehensive empirical study with a broad set of evaluation metrics, and show that our approach significantly improves upon the fine-tuned large LMs and various planning-then-generation methods in terms of quality and sample efficiency. Human evaluation also validates that our model generations are more coherent.
SOCCER: An Information-Sparse Discourse State Tracking Collection in the Sports Commentary Domain
Venue: Conference NAACL 2021
Year: 2021

In the pursuit of natural language understanding, there has been a long standing interest in tracking state changes throughout narratives. Impressive progress has been made in modeling the state of transaction-centric dialogues and procedural texts. However, this problem has been less intensively studied in the realm of general discourse where ground truth descriptions of states may be loosely defined and state changes are less densely distributed over utterances. This paper proposes to turn to simplified, fully observable systems that show some of these properties: Sports events. We curated 2,263 soccer matches including time-stamped natural language commentary accompanied by discrete events such as a team scoring goals, switching players or being penalized with cards. We propose a new task formulation where, given paragraphs of commentary of a game at different timestamps, the system is asked to recognize the occurrence of in-game events. This domain allows for rich descriptions of state while avoiding the complexities of many other real-world settings. As an initial point of performance measurement, we include two baseline methods from the perspectives of sentence classification with temporal dependence and current state-of-the-art generative model, respectively, and demonstrate that even sophisticated existing methods struggle on the state tracking task when the definition of state broadens or non-event chatter becomes prevalent.
Plot-guided Adversarial Example Construction for Evaluating Open-domain Story Generation
Venue: Conference NAACL 2021
Year: 2021

With the recent advances of open-domain story generation, the lack of reliable automatic evaluation metrics becomes an increasingly imperative issue that hinders the fast development of story generation. According to conducted researches in this regard, learnable evaluation metrics have promised more accurate assessments by having higher correlations with human judgments. A critical bottleneck of obtaining a reliable learnable evaluation metric is the lack of high-quality training data for classifiers to efficiently distinguish plausible and implausible machine-generated stories. Previous works relied on \textit{heuristically manipulated} plausible examples to mimic possible system drawbacks such as repetition, contradiction, or irrelevant content in the text level, which can be \textit{unnatural} and \textit{oversimplify} the characteristics of implausible machine-generated stories. We propose to tackle these issues by generating a more comprehensive set of implausible stories using {\em plots}, which are structured representations of controllable factors used to generate stories. Since these plots are compact and structured, it is easier to manipulate them to generate text with targeted undesirable properties, while at the same time maintain the grammatical correctness and naturalness of the generated sentences. To improve the quality of generated implausible stories, we further apply the adversarial filtering procedure presented by \citet{zellers2018swag} to select a more nuanced set of implausible texts. Experiments show that the evaluation metrics trained on our generated data result in more reliable automatic assessments that correlate remarkably better with human judgments compared to the baselines.