# Computer Support

Computer Support is a computer hardware and software topic that includes computer hardware, networking, laptops, printers, operational procedures, operating systems, security, mobile devices, and troubleshooting.
This course comprises 2 parts, 9 sections, and 58 lessons covering computer support. Each lesson includes a combination of Wikipedia readings, YouTube videos, and hands-on learning activities. The course also assists learners in preparing for CompTIA A+ Certification.

## Preparation

This is a second-semester, college-level course. Learners should already be familiar with introductory computer concepts and IT Fundamentals.

## Objectives

See the list of all objectives. For specific sections:

### Core 1

* Mobile Devices
* Networking
* Hardware
* Virtualization and Cloud Computing
* Hardware and Network Troubleshooting

### Core 2

* Operating Systems
* Security
* Software Troubleshooting
* Operational Procedures
Also see the list of acronyms and the list of technologies .

## Exam Details

Exam description:
   220-1101 covers mobile devices, networking technology, hardware, virtualization and cloud computing.
   220-1102 covers operating systems, security, software and operational procedures.
Number of questions: Maximum of 90
Length of test: 90 minutes
Passing score:
* 220-1101: 675 (on scale of 900)
* 220-1101: 700 (on a scale of 900)
Recommended experience:
   9 to 12 months hands-on experience in the lab or field
Exam codes: 220-1101, 220-1102
Languages: English, German, Japanese, Portuguese, Thai, Spanish, French

## Lessons
#### Part 1

* Hardware
** Hardware Module 1
*** Motherboards
*** CPUs
*** BIOS and UEFI
*** RAM
*** Expansion Cards
*** Storage
*** Power Supplies
** Hardware Module 2
*** Interfaces
*** Displays
*** Connectors
*** Peripheral Devices
*** Media
** Hardware Module 3
*** Multifunction Devices
*** Print Technologies
*** Printer Maintenance
*** Components
* Mobile Devices
** Mobile Devices Module 1
*** Laptop Components
*** Laptop Features
** Mobile Devices Module 2
*** Other Devices
*** Ports and Accessories
*** Mobile Connectivity
*** Mobile Synchronization
** Virtualization and Cloud Computing
*** Virtualization
*** Cloud Concepts
* Networking
** Networking Module 1
*** Devices
*** Tools
** Networking Module 2
*** Addressing
*** Protocols
*** Wireless
*** Network Services
** Networking Module 3
*** Routers
*** Connectivity
* Hardware Troubleshooting
** Hardware & Networking Troubleshooting Module 1
*** Troubleshooting Theory
*** Systems
*** Storage
** Hardware & Networking Troubleshooting Module 2
*** Displays
*** Printers
** Hardware & Networking Troubleshooting Module 3
*** Networks
*** Mobile Devices

#### Part 2

* Operating Systems
** Operating Systems Module 1
*** Installation
*** Mobile Operating Systems
** Operating Systems Module 2
*** Features
** Operating Systems Module 3
*** Control Panel
*** GUI Tools
** Operating Systems Module 4
*** Maintenance
*** Command Line Tools
*** macOS and Linux
*** Networking
* Procedures
** Operational Procedures
*** Safety
*** Environment
*** Policies
*** Communication
* Security
** Security Module 1
*** Prevention
*** Mobile
*** Data Destruction
** Security Module 2
*** Threats
*** Best Practices
** Security Module 3
*** Windows
*** Wired and Wireless
* Software Troubleshooting
** Software Troubleshooting Module 1
*** PC Operating Systems
** Software Troubleshooting Module 2
*** PC Security
** Software Troubleshooting Module 3
*** Mobile Operating Systems
*** Mobile Security

## See Also

* IT Fundamentals
* Wikipedia: CompTIA
* Computer Networks
* Network+ Certification
* Security+ Certification

## External Links

* Cybrary: Free CompTIA A+ Course