# ITIL/Foundation/Glossary

This page will list all the various Information Technology Infrastructure Library 2011 terms with the relevant foundation course pages where it has been viewed.
| Term | Page |
| Outcome | Service Management/Service definitions |
| Service | Service Management/Service definitions |
| IT service | Service Management/Service definitions |
| Service types | Service Management/Service definitions |
| External customer facing service | Service Management/Service definitions |
| Internal customer-facing service | Service Management/Service definitions |
| Supporting service | Service Management/Service definitions |
| Service classification | Service Management/Service definitions |
| Core service | Service Management/Service definitions |
| Enabling service | Service Management/Service definitions |
| Enhancing service | Service Management/Service definitions |
| Service package | Service Management/Service definitions |
| Service value | Service Management/Service definitions |
| Value | Service Management/Service definitions |
| Utility | Service Management/Service definitions |
| Warranty | Service Management/Service definitions |
| Service assets | Service Management/Service definitions |
| Assets | Service Management/Service definitions |
| Resource | Service Management/Service definitions |
| Capability | Service Management/Service definitions |
| Service Management | Service Management/Service definitions |
| Best practice | Service Management/Service definitions |
| Business process | Service Management/Service composition |
| Service design package | Service Management/Service composition |
| Business case | Service Management/Service composition |
| Service level agreement | Service Management/Service composition |
| Service level requirement | Service Management/Service composition |
| Infrastructure | Service Management/Service composition |
| Environment | Service Management/Service composition |
| Data | Service Management/Service composition |
| Application | Service Management/Service composition |
| Integration | Service Management/Service composition |
| Operational level agreement | Service Management/Service composition |
| IT process | Service Management/Service composition |
| Stakeholder | Service Management/Stakeholders |
| Service provider | Service Management/Stakeholders |
| Service provider types | Service Management/Stakeholders |
| Type I service provider | Service Management/Stakeholders |
| Type II service provider | Service Management/Stakeholders |
| Type III service provider | Service Management/Stakeholders |
| Customer | Service Management/Stakeholders |
| Internal customer | Service Management/Stakeholders |
| External customer | Service Management/Stakeholders |
| User | Service Management/Stakeholders |
| Supplier | Service Management/Stakeholders |
| Process | Service Management/Processes functions and roles |
| Procedure | Service Management/Processes functions and roles |
| Work Instruction | Service Management/Processes functions and roles |
| Function | Service Management/Processes functions and roles |
| Role | Service Management/Processes functions and roles |
| RACI | Service Management/Processes functions and roles |
| Service owner | Service Management/Processes functions and roles |
| Process owner | Service Management/Processes functions and roles |
| Process manager | Service Management/Processes functions and roles |
ITIL 2011 Foundation :
* Overall check