# Technical writing/Audience/Persona/Michail

back to Audience Analysis back to Audience Analysis

## Michail Seremenko
### Background

* age: 35
* Geography: Moscow, suburbs
* Languages:
** Russian
** English
*** learned through study/courses
*** strong reading skills - upper intermediate
*** speaking/listening skills - intermediate
*** strong technical vocabulary
* Education:
** BS - MSU
** BA - Computer Science - Lenmanov
* Family:
** Wife (of 6 years) - 35 - Olga
** Son - 5 - Ivan
* Stomach problems related to coffee, cigarette, alcohol intake. Treats with Zantac.

### Role & Tasks

* Operator - MGS
** monitors
** reacts to alarms
** bugs tasks --> sends bugs
* Works as part of a team of 3 with Sergei & Igor
** Sergei: his arch nemesis. Is always stealing his pens. He, in turn, is always closing the elevator door on him.
** Igor: his work buddy. They have lunch daily in the canteen; also go out for vodka after work. Thus, the Zantac.

#### Daily activities

* reads emails
* monitoring
* troubleshooting
* parameter adjustment
* reads documents
* calls TAC when necessary

### Environment
#### desk

* hot desking - completely unpersonalized
* PC - technical - no internet - runs XP
* phone

#### wider environment

* white board/cork board on wall
* dirty industrial carpet with bugs. Has not been cleaned for at least half a decade.
* coffee tea available. No food allowed.
* open floor plan
* cigarettes must be smoked outside (in the cold)

#### co-workers

* boss: people person. works 9-5. no technical experience
* all male environment
* no secretary/assistant
* no visitors allowed

#### scheduling

* 1 day on, two days off
** as a result, Michail generally feels sleepy, often can't read documents properly. Often "rests" on the job.

### Relationship to Product/Documentation
#### Likes

* chunks of information/searching
* fast/obvious
* steps to fix things
* Russian language (with English)

#### Dislikes

* paper versions (soporific)
* things that are slow, lengthy
* discussion
* ENG - it makes him feel dumb
* changes, surprises
* outdated documentation
He will always call TAC first. Then try the CD help file, because it is easier to access small specific chunks of information. When absolutely necessary, as a last resort (or as a pillow) he will attempt the paper version.

### Interests (in no particular order)

* dog, "Larka," collie
* reading SciFi, In Russian
* action movies
* playing video games on his PC
* going to the gym
* porno
* his girlfriend

#### sports

* watches TV at the pub
* impulsively & drunkenly bets on his favorite teams
* cries when he loses

#### hobbies

* working on his car
* listening to English music - Moby in particular
* drinking vodka and beer
* drinking vodka and beer while smoking
* eating sweets

### goals
#### work

* make Sergei look bad
* avoid too much work
* avoid surprises at work
* get better hours, an easier job
* earn more money
* gain more prestige, but avoid management responsibilities
* work efficiently, then relax
* be indispensable, important, irreplaceable
* appear to be an expert

#### general

* not looking/feeling stupid
* have power (but not necessarily responsibility)
* move to the center/have a bigger flat/better furniture
* have a better car
* increased social status
* have good food at home
* Likes éntrees better than the main course