# University of Canberra/Student satisfaction

This 2010 university student satisfaction data was systematically sampled from 300 University of Canberra students, as a class exercise for Survey research and design in psychology. For more information about the methodology and some other results, including a graph of the means shown below, please see http://ucspace.canberra.edu.au/display/7126/Research (2010-2011) and Survey research and design in psychology/Assessment/Project (2012-2013).
The data is based on a convenience sample of 300 students who were systematically sampled from the campus concourse area in Weeks 1 to 4, Sem 1, 2010. Links to data for 2011-2013 are at the end.
Some limitations of this data include:

## Descriptive statistics

53 satisfaction items were measured on a 5-point scale, with higher scores indicating greater satisfaction.
| Satisfaction item | Mean | Std. Deviation | Skewness | Kurtosis |
| Campus parking. | 2.20 | 1.12 | 0.68 | -0.35 |
| Computer availability. | 2.61 | 1.12 | 0.37 | -0.78 |
| Financial cost of study. | 2.76 | 1.01 | 0.09 | -0.49 |
| Internet access on campus. | 3.16 | 1.07 | -0.33 | -0.64 |
| Prestige and reputation of the university. | 3.27 | 0.84 | -0.11 | -0.31 |
| Recreation facilities. | 3.30 | 0.84 | -0.05 | -0.17 |
| Library. | 3.33 | 0.94 | -0.49 | -0.33 |
| Workload and study demands. | 3.35 | 0.85 | -0.74 | 0.46 |
| Places to study on campus. | 3.35 | 0.91 | -0.15 | -0.69 |
| Student email service. | 3.36 | 0.95 | -0.55 | 0.01 |
| Social activities and events on campus. | 3.43 | 0.88 | -0.12 | -0.24 |
| Administrative student support services. | 3.44 | 0.88 | -0.44 | 0.30 |
| Scheduling of classes. | 3.44 | 0.95 | -0.54 | -0.34 |
| Quality and availability of library resources. | 3.45 | 0.98 | -0.36 | -0.64 |
| University student administration. | 3.48 | 0.82 | -0.38 | 0.30 |
| Computing and technology services (e.g., the internet). | 3.51 | 0.99 | -0.69 | -0.05 |
| Flexibility of the university in meeting my needs. | 3.52 | 0.86 | -0.86 | 0.92 |
| Required assessment tasks (what you need to do to complete units). | 3.52 | 0.74 | -0.62 | 0.81 |
| Flexibility of course and unit requirements. | 3.52 | 0.92 | -0.50 | -0.05 |
| Feedback received on assignments and assessment. | 3.53 | 0.84 | -0.63 | 0.53 |
| Chances to pursue my social interests. | 3.55 | 0.88 | -0.31 | 0.04 |
| Quality of the social life at this university. | 3.57 | 0.85 | -0.38 | 0.25 |
| Quality of the campus facilities. | 3.58 | 0.82 | -0.55 | 0.13 |
| Grading (marking) of assignments and assessment. | 3.58 | 0.80 | -0.59 | 0.27 |
| Design and layout of the campus. | 3.61 | 0.92 | -0.55 | 0.09 |
| Extra campus facilities (e.g., banks, cafes, childcare, bookshop). | 3.64 | 0.94 | -0.37 | -0.37 |
| Learning support at the university. | 3.64 | 0.79 | -0.40 | 0.56 |
| Opportunities to develop close friendships. | 3.65 | 0.92 | -0.42 | 0.04 |
| The navigability of the campus (i.e., able find your way around). | 3.68 | 0.90 | -0.70 | 0.14 |
| Chances to spend enjoyable time with other people. | 3.70 | 0.86 | -0.46 | 0.20 |
| Availability of teaching staff. | 3.71 | 0.85 | -0.65 | 0.49 |
| Health support services. | 3.73 | 0.91 | -0.17 | -0.54 |
| Community atmosphere of the university. | 3.75 | 0.85 | -0.42 | 0.06 |
| Security and safety when on campus. | 3.77 | 0.82 | -0.70 | 1.06 |
| Way in which I am being taught. | 3.77 | 0.77 | -0.96 | 1.89 |
| Extent to which university is meeting my expectations | 3.78 | 0.70 | -0.80 | 1.33 |
| Teaching facilities (lecture theatres, tutorial rooms, etc.) | 3.80 | 0.78 | -0.80 | 0.86 |
| University website. | 3.81 | 0.91 | -0.99 | 1.18 |
| Opportunities to make friends. | 3.82 | 0.87 | -0.67 | 0.50 |
| Range and diversity of topics and units. | 3.83 | 0.84 | -0.83 | 0.96 |
| Job prospects through the course I’m studying. | 3.91 | 0.89 | -0.54 | -0.05 |
| University overall. | 3.92 | 0.64 | -1.41 | 5.22 |
| Teaching ability of my tutors and lecturers. | 3.93 | 0.74 | -1.26 | 3.04 |
| Qualify of the teaching at this university. | 3.94 | 0.77 | -0.81 | 1.12 |
| Value of the university education I am receiving. | 3.97 | 0.71 | -0.70 | 1.37 |
| Intellectual stimulation of my university studies. | 3.97 | 0.75 | -0.75 | 1.13 |
| Quality of the education I am receiving. | 3.97 | 0.65 | -1.04 | 3.67 |
| Campus location and environment | 3.98 | 0.84 | -0.83 | 0.66 |
| Quality of the staff who teach me. | 3.98 | 0.75 | -0.95 | 1.98 |
| Relevance of what I’m learning at university. | 3.99 | 0.78 | -1.07 | 2.52 |
| Professionalism of my lecturers and tutors. | 4.01 | 0.74 | -0.97 | 1.83 |
| Level of knowledge of the staff who teach me. | 4.06 | 0.81 | -0.99 | 1.51 |
| Relevance of what I'm learning at university to my future career. | 4.08 | 0.84 | -1.23 | 2.51 |

## Open-ended
### Most satisfactory

| CaseID | satmost1 | satmost2 |
| 1 | Some excellent, approachable lecturers and tutors have made my studies more productive and less anxiety provoking. | Well organised units, with lectures recorded and materials available online. |
| 2 | Staff within my faculty are very approachable & always willing to help. They are very understanding & always treat you as a person not as a number. | The environment itself is generally quite green & appealing. |
| 3 | Interesting content. | Good sport science dept. |
| 4 | Tutorials | |
| 5 | Some of the units I have done and the way they have been taught. | The time flexibility. ie. not having to be on campus on structured time. |
| 6 | Working/interaction with other students | |
| 7 | Teaching staff - Lecturers and Tutors | Social environment and meeting other people |
| 8 | Teaching staff - Lecturers and Tutors | English Language Institute (UCELI) |
| 9 | Social environment and meeting other people | |
| 10 | Location in Canberra | Social environment and meeting other people |
| 11 | The facilities are great | Job prospects for the future |
| 12 | Teaching | Campus size |
| 13 | I really enjoy my course | My teachers help me with what ever I need |
| 14 | Meeting like minded people | Im finding my course very interesting |
| 15 | Social atmosphere of living on campus | University experience |
| 16 | Community feel/small | Free Parking |
| 17 | Location | Parking |
| 18 | Good social aspects | Location |
| 19 | Flexibility | Lectures online |
| 20 | Social | Location |
| 21 | Social Interation - Helps get through the boring times | Content Delivery - Its been good in that sense because its not always theory based learning |
| 22 | Supportive lecturers in core units | Friendly atmosphere and pleasant learning environment |
| 23 | Socialising meeting new people | Flexibility being able to do classes when I wish |
| 24 | Social networking here is good and my friends | range of extra curricular activities |
| 25 | Range of units | Organisation of psychology units - marking criteria and what is expected of you is clear. |
| 26 | Availability of resources (library, TEL Building 5 | Freedom to a certain extent |
| 27 | Supportive environment of classes, tutors and lecturers | Flexibility with course structure, classes and timetable |
| 28 | friendly lecturers and staff | flexibility |
| 29 | | |
| 30 | Teaching staff are friendly and knowledeable | social opportunities |
| 31 | engagin lecturers and interesting lectures/seminars | online library so I can work from home |
| 32 | material is intellectually stimulating and fascinating | having specific instructions on what is required for assessment pieces to do well |
| 33 | the social side of the law facilty | the responsiveness of lecturers |
| 34 | social aspects - something for everyone | the lecturers |
| 35 | time management with classes | helpful lecturers, tutors, extra help courses |
| 36 | nothing | |
| 37 | The stuff are really kind and helpful - friendly atmosphere | I love the course I'm studying. |
| 38 | Friendships with fellow students | professionalism and staff expertise - the whole learning experience has been really enjoyable. |
| 39 | Good academic support | Nice environment |
| 40 | Online access to the university | Tutors very helpful |
| 41 | Library - knowledge | Refectory - sharing views and ideas |
| 42 | Flexibility of course structure - allows for study/work/life balance | Willingness of staff to help - support students |
| 43 | The res | The RA's |
| 44 | Friendship | Courses |
| 45 | The friendly atmosphere | |
| 46 | Co-op. A very convenient resource. | Market day and societies. Fun and interesting |
| 47 | the moodle website moodle helped me a lot of study | |
| 48 | close to home ( I live out of Cooma) | |
| 49 | the structured courses | friends enviroment |
| 50 | the teachers tend to be knowlagable as a whole | |
| 51 | teaching staff are extremlly helpful and make themselves available to the students | best efforts are made by teaching staff to make content exciting and to highlight its relevance |
| 52 | friends | expanding knowlege |
| 53 | Subject matter | Collegues |
| 54 | Tutor help | Flexability by staff |
| 55 | Meeting people | learning |
| 56 | Increase intelectual ability | Gain work |
| 57 | learning new critical thinking skills | friendly attitude of staff and other students |
| 58 | meeting new people - developing future prof. relationships | learning new things to help in future jobs |
| 59 | opportunities to enter courses when not having the initial mark to be able to go through UCCollege | most teachers being able to help provide support for students struggling |
| 60 | visiting a range of schools to get an overall perspective, small tutorial classes, rather than large ones | sclasses with no ore that 12-15 students are most beneficial to having productive discussions, etc |
| 61 | provision of help in subjects such as statistics and accounting | flexible learning - a variety of tute times available |
| 62 | online lecture recording | classes |
| 63 | Staff in Arts/design faculty | |
| 64 | Classes | Social |
| 65 | access to computers after hours | flexibility of course |
| 66 | The marking system | |
| 67 | online learning - electronic resources | computer labs |
| 68 | choice of majors and minors flexibility | summer/winter school to speed up a degree/catch up on units |
| 69 | assistance from accessibility & general members of the uni | prompt tutorial change requests |
| 70 | social aspect | quality of tutors |
| 71 | conveinient tute times i.e. after work | on-line content, provides flexibility |
| 72 | Location is easy to access | Availability of online lectures |
| 73 | Tutor - our tutors and lecturers are very approachable and knowledgeable | Online Lectures - I find online lectures very convenient |
| 74 | All my lectures are entertaining, this just helps with concentration | |
| 75 | Opportunity to learn | Range of subjects |
| 76 | | |
| 77 | Library tours | Facilities for coaching science degree and skilled teaching staff |
| 78 | Moodle - online availability of unit content and access to recorded lectures | Introducing a winter term to finish degree earlier |
| 79 | Recorded lectures | Access to staff |
| 80 | Availability and variety of units offered at UC | Teaching staff are knowledgeable and have practical experience outside of academic study |
| 81 | Campus facilities - cafes, bookshop, banks, access to ATM's | Academic skills workshop |
| 82 | Approachability of many lecturer's and tuter's | Campus facitilies |
| 83 | Good courses | Nice campus |
| 84 | Campus facilities | Access to information via internet |
| 85 | Online resources | Campus facitilies |
| 86 | Nice campus | Good cources |
| 87 | The university offers industrial related subjects | It is a good rating University in Australia |
| 88 | Well organised course | Time table criteria and choices available |
| 89 | Classes - good classes, interesting | Timetable - relaxing timetable |
| 90 | It's close to me and parking is easy to find | Good lectures and tutors |
| 91 | Level of support given to students, it helps improve skills and grades | Teaching is high quality, makes me feel confident about my level of education |
| 92 | Accessiblity - all well signposted, easy to get to. | Friendly people on campus - inviting, friendly nature |
| 93 | Building are numbered making it easy to find the right one. | Library access on weekends and public holidays. |
| 94 | Lectures - they are in line with textbooks | People - everyone seems cool |
| 95 | Practical aspects of degrees | Knowledge of teachers. |
| 96 | podcasts of lectures | supportive teachers |
| 97 | quality of teaching | welcoming environment |
| 98 | amount of help offered | the parties |
| 99 | social life | organisation |
| 100 | quality of teaching | material |
| 101 | academic skill programs | online resources |
| 102 | information on units (quick) | locatin is convenient (quiet) |
| 103 | better opportunity of making friends | puters on campus |
| 104 | lecturer approachability | friendly students |
| 105 | great lecturers | managable timetable |
| 106 | Teaching | Social Activities |
| 107 | Lectureres | Tutors |
| 108 | Location | People |
| 109 | | |
| 110 | Convenor | Practical Experience |
| 111 | teaching staff | subject choices |
| 112 | social life | facilities |
| 113 | content of course | social aspect |
| 114 | social life | campus |
| 115 | library | teaching sstaff |
| 116 | classes | lectures |
| 117 | level of help with study | online services |
| 118 | study environment | library |
| 119 | Teachers | Study environment |
| 120 | Quaility of teaching-lecturers/tutors willing to help students as much as possible | Social networking-lecturers/tutors encourage students to get to know each other, which helps students help each other |
| 121 | timetable | location |
| 122 | course organisation | utilities- bank etc. |
| 123 | location- close to shops, bus stops | good access to staff |
| 124 | timetable | social aspects |
| 125 | interesting content in most classes | good feedback and help when needed |
| 126 | Coming out of a lecture and feeling like I've learnt something useful. | The on-campus facilities and atmoshpere |
| 127 | How welcoming the people are to 1st years | The diversity of the campus and how many people there are and things to do |
| 128 | Structure and resources of enrolment | Teachers and their commitment |
| 129 | Freedom in elective choice | Accesability to teachers |
| 130 | The choice of electives in my Arts degree | |
| 131 | Moodle | Online lectures |
| 132 | teachers-student relations-the nice desire of non-eleatism | no marathon lecture/tute times |
| 133 | Recording facilities for lectures | Extra semesters |
| 134 | Student support-library workshops, Academic skilld centre-it helps | Moodle-This online support I never experienced before at uni-the podcasts, lack of need to speen money & waste of paper+allows to connect to students |
| 135 | Good lecturers & tutors | Friendly students |
| 136 | the residential community | small and friendly nature of the uni |
| 137 | ability to choose when tutorial time is (after work hours) | culture of the campus |
| 138 | the friendly and helpful tutorial teachers | the class interactions and discussions |
| 139 | tutorials | passing my classes |
| 140 | | |
| 141 | Interesting classes | Flexible classes |
| 142 | Friendliness and helpfulness of most lecturers and tutors | Interesting and stimulating psych classes |
| 143 | Availability of tutors for assistance | Internet facilities |
| 144 | | |
| 145 | Classes are interesting | Classes are presented well |
| 146 | Layout - Easy to get around Campus | Approachability - Always feel that staff are easy to communicate with |
| 147 | Field Work, oppertunity to travel and learn | Friendships, making lasting friends |
| 148 | Social life, all my friends are here | facilities |
| 149 | Flexibility, night classes | Relavacne of content to work life |
| 150 | Ideas that UC give you for post uni | friendships |
| 151 | | |
| 152 | | |
| 153 | | |
| 154 | | |
| 155 | | |
| 156 | Learning | |
| 157 | Lecturors are great | |
| 158 | Social events are always a lot of fun and open to all | Academic skills program is incredibly useful and helpful |
| 159 | Parking - always easy to find | Proximity - everything that I need is close |
| 160 | | |
| 161 | staff avaliability - open to questions and happy to help | networking - able to meet people from my chosen profession |
| 162 | my new friends, social times | so many opportunities to learn |
| 163 | friendlyness of staff and students | well set up units/course structure |
| 164 | mix of guidance and freedom | content of units |
| 165 | access to disability services | attitude of lecturers |
| 166 | NGUNNAWAL CENTRE | LECTURES AND TUTORIALS |
| 167 | learning and teaching aspects | lecturers and students are easy going |
| 168 | unit outlines | tutorials |
| 169 | support from uni admin teachers and health services | gardens and pleasant environment |
| 170 | organisation of lecture and tutes and accessibility of information | availability of assistance |
| 171 | Lecturers/tutors, have found them to be very helpful | Vast array of books in library, and usually have available what I’m looking for |
| 172 | Lecturers | Library |
| 173 | Meeting new friends | University lifestyle |
| 174 | Staff, I have found they are all extremely helpful and friendly | The uni environment and students |
| 175 | My degree in general | Assessment |
| 176 | Approachable lecturers offering good support | Easy Parking |
| 177 | Good lecturers make learning interesting, approachable and helpful | Friendly students allowing for good support and help |
| 178 | Close to home and free parking. Easy to commute to uni meaning incentive to attend | Practical experience with my course meaning i get a lot of hands on work |
| 179 | Disability support services and special consideration and help given to me while studying and in exams | Lots of grass areas to sit-giving us another place to study |
| 180 | Close to home and free parking | Comfortable, accepting environment and comfortable place to eat/study -> refectory |
| 181 | The flexibility of off campus learning | All lectures are taped and online |
| 182 | Facilities- gym, lecture theatres | Techers- lecturers always helpful and knowledgable |
| 183 | The grounds are lovely | You can make your way around most of the campus undercover if its raining |
| 184 | Online resources- Web CT | The library opening hours |
| 185 | Online availability | Computer centre is open 24 hours a day |
| 186 | | |
| 187 | | |
| 188 | | |
| 189 | Lecturers and tutors | |
| 190 | | |
| 191 | environment, equipment | working with domestic students |
| 192 | | |
| 193 | helpful tutorials | library well-equipped with resources |
| 194 | environment | campus convenience |
| 195 | friendliness and helpfulnes of staff | a chance to mix make friends with other mature age students |
| 196 | Library | Teachers |
| 197 | | |
| 198 | Friends | Campus |
| 199 | Learning | Resources |
| 200 | Lectures being recorded | Techer-Student Communication |
| 201 | Teaching and assistance from lecturers, tutors. | Computer access is 24/7 |
| 202 | Small campus | |
| 203 | Friendly size and atmosphere | Flexibility of units and courses |
| 204 | Friendly atmosphere | |
| 205 | Flexibility with Degree | Student relationships - making friends |
| 206 | have made. It is good to study together and know you are not alone! | When I get my results and know that I have passed |
| 207 | Good facilities available eg. post office | Socialising - good way to make new friends. |
| 208 | The flexibility of lectures and classes - useful for work and for having to look after younger members of the family | The resources readily available, moodle, the book shop, food all quite accessable at school |
| 209 | Library | Coffee shop |
| 210 | Friends | Assignments, really interested in it |
| 211 | Social Interaction, Close to home | Close to home |
| 212 | It's Social | Location |
| 213 | Enjoyable Course | Frienly People |
| 214 | Online Forums | Tutorials |
| 215 | Moodle | Tutorials |
| 216 | | |
| 217 | | |
| 218 | | |
| 219 | | |
| 220 | | |
| 221 | Quick response via email from convenors/tutors which enables me to get info promptly | Presentations by some lecturers - their effort enable me to enjoy and understand content |
| 223 | Cheap gym membership | Social life |
| 225 | Tutorial experiences - social and discussions | Lecture communication - lecturers are accessible |
| 227 | Environment - clean and tidy campus, easy to get around, good vibe | People - easy going |
| 229 | On campus accommodation - close and convenient | Clean and nice campus grounds |
| 231 | Friendly atmosphere | Helpful teachers |
| 232 | Support from tutors and lecturers | Availability of resources |
| 233 | Lecturers/convernors | Friends |
| 234 | Doing well in assignments I put time into | Teacher-student relations |
| 235 | Lecturers experience and input | Psychology unit content |
| 236 | exchange of ideas | conversations with mentors and other students |
| 237 | Bicycle facilities | Banking, eating |
| 238 | teachers (fantastic and passionate) | comprehensive student services |
| 239 | small number of International students | 3 semesters |
| 240 | Safe environment | high quality staff |
| 241 | Tutorials are really interesting. | I like the campus, grassed area and friendly environment. |
| 242 | study space - always somewhere to go and complete work. | lectures are accessible. Often able to speak to a lecturer when needed. |
| 243 | Amount of work. | Overall flexibility. |
| 244 | Flexibility of courses ie, part time or full time | The relaxed environment. |
| 245 | Friendly teachers. | Lovely gardens. |
| 246 | Coffee. And lots of it. | End o Exams. |
| 247 | Facilities-Variety | |
| 248 | The tutorial work & teachers have been useful for meeting people and understanding content | |
| 249 | Campus - layout/grassy areas | |
| 250 | Academic- Because the program are well supplied with ongoing programs | |
| 251 | The support network in my degree because there is always someone who can help you if you just ask. | content of the units, because i find it fascinating. |
| 252 | smaller class sizes | some of the teachers |
| 253 | ASP staff, they have been friendly and helpful | Fellow students, they are friendly and kind |
| 254 | Information for units and enrolement are easy to access | Lecturers and tutors are very friendly and happy to talk and answer all questions |
| 255 | Facilities | Just enjoying studing |
| 256 | The library is a good, quiet place for studying and the study rooms are great for working on group assignments. | |
| 257 | Variety of tutorial times | SEAO event |
| 258 | Course structure | Social aspect |
| 259 | Social aspects | Convenience |
| 260 | Social aspects | Facilities |
| 261 | Flexibility of class times | Teaching staff |
| 262 | Implementation of teaching and use of applied techniques to learning | Student internet resources and moodle |
| 263 | Responsible for own learning | helpful staff/tutors |
| 264 | Library | Moodle |
| 265 | Entertainment, Bands ect... I love music!!! | People-the people are friendly and not all uptight and overly serious. |
| 266 | SRC- Very convenient + helpful | |
| 267 | Spanish (Unit) | Hanging out with friends |
| 268 | The Attitude: everyone is laid back | Classes: Tutors are good |
| 269 | time table | school facilities |
| 270 | language department | campus layout |
| 271 | Friends | easy campus access |
| 272 | Learning about Psychology | Recieving good marks |
| 273 | very close to home | campus layout is really good |
| 274 | Ease of Parking | |
| 275 | Friends | expressing self thru writting |
| 276 | Expertise of some lecturerers | Resources of facilty |
| 277 | Quality of most lecturers - makes content easier to learn | Course content because it is meeting my expectation |
| 278 | course content of interest | |
| 279 | Sport aspect in degree | Close proximity to home |
| 280 | support to international students | living on campus |
| 281 | | |
| 282 | Acadaemic support | Social life |
| 283 | Comprehensive & practical course programme | Friendly and approachable staff |
| 284 | Quality of teaching | Study load |
| 285 | Range of teaching | |
| 286 | | |
| 287 | Enjoy the lectures - Lecturers are very experienced | People - many different cultures |
| 288 | The Practical training in my Journalism Subjects - useful and creates a steep learning curve | The attitude of teachers toward their students - makes for a pleasurable learning experience |
| 289 | Like the People - everyone seems friendly | Like Lectures - Easy to understand, good lecturers |
| 290 | Course relevence - goes hand in hand with my job | Electronic Learning means I can work and study |
| 291 | enjoy the course work and lecturers | Have friends that go here |
| 292 | Level of teaching. | The classes & practical work. |
| 293 | The international student officer. They alwayst try to help. | Skillfull center: Great idea to keep heling all students. |
| 294 | Technology - enough/good. | Service - enough/good. |
| 295 | Availability of after-hours courses due to working full time. | Ease of location. All classes short walk. |
| 296 | Access to study materials and lectures online. | Course availability and study program. |
| 297 | contagious enthusiasm of some lecturers; | lectures downloadeable (slides) before lectures |
| 298 | lectures/lecturers-so far have all been interesting and I actually look forward to the weeks ahead. | The way the university feels like its own little community-everyone's been very helpful. |
| 299 | Tutors are willing to help me (esp. as an international students, there may be sth about the understanding & knowledge about my subjects I may find it | School equipment is good. I'd like sitting in a huge lecture room with full of technical tools (projector, speaker, etc). |
| 300 | Good helpful staff | Nice amount of places for food or relaxation. |
| 301 | The study environment of this university is excellent. | I like the teachers. |
| 302 | interesting units | good use of online resources |
| 303 | Good Friends | networks |
| 304 | social aspects | good tutors |
| 305 | reputation of course | links hospital to training |
| 306 | the grades | friends on campus |

### Least satisfactory

| CaseID | satleast1 | satleast2 |
| 1 | Degree discontinued. Not informed that I would need to complete it by July 2010 until the end of 2009. | Some subjects: sometimes lectures don't record and students relying on the recording miss the lecture for that week. |
| 2 | Disabled access around campus. Going from building 12 to building 9 is very difficult without the ability to climb stairs. | Building 5 is a very tiring building. Not being able to open windows is horrible. Computer access in library is terrible. |
| 3 | Student union. | Some lectures are rubish. |
| 4 | Parking: Too many students at uni. No parking available for all. | Computers: No computers available for all. |
| 5 | Some of the hours that lectures are on - too late in the evening. | The parking. |
| 6 | Poor course structure and planning | Study materials no prepared nor provided as agreed by the lecturer |
| 7 | Layout of University | No free workstations in the library |
| 8 | Layout of University | |
| 9 | Poor course structure and planning | Poor academic skills program |
| 10 | None yet! | |
| 11 | Not as big as ANU, which has much more rescources as well as better shops etc. | The commute to bruce everyday is too far for me as I live in Tuggeranong and have to catch a bus. |
| 12 | Small libary | Parking |
| 13 | Parking (Not enough after 10 am) | Healthy eating options, very limited in selection, have to make my way to the mall in order to get lunch! |
| 14 | There is no parking | Computer availability |
| 15 | Lack of computers in the libary | Lack of connections after graduation |
| 16 | Lack of communication between faculties and students | Library |
| 17 | Old classrooms | Academic staff hard to contact |
| 18 | Hard to park in early semester | Not enough afternoon/evening classes |
| 19 | Administration | Not enough afternoon/evening classes |
| 20 | Lectures are too long | Student Administration |
| 21 | Food on campus - the quality and selection of food at uni results in me losing my appetite | Aged Facilities - A lot of the buildings and facilities are in a desperate need of an upgrade |
| 22 | Computer access not enough Mac labs available to students in the week they always have classes in them | Wireless access is awefull it is slower than dial up at best and the majority of the time doesnt connect - majority of classes have online components |
| 23 | Gaps in timetable | Parking |
| 24 | my lecutures are very dull but subjects great | the bar still havsnt been open |
| 25 | Unhelpfulness of uni staff | Price and range of food, I feel I have to go home to eat |
| 26 | Assignments too close together | Some preparation by teachers is inadequate |
| 27 | number of computers available at one time in the library | campus parking |
| 28 | stupid winter term, not a cool idea. | |
| 29 | temperature of lecture theatres | enrolment and degree info a bit confusing |
| 30 | Parking | changes to course structure |
| 31 | the price of food and drink at the cafe | not been here long enough to be dissatisfied |
| 32 | trying to juggle, uni work and family | lab reports - not that useful in clincal practice that i can tell at the moment |
| 33 | clashes in timetable | cost and constant change of textbooks |
| 34 | timetable clashes | the cost of textbooks is alot |
| 35 | closing the pub | large assessment components |
| 36 | | |
| 37 | I'm pretty happy with everything - maybe refactory | I would like to have halal food restaurant at uni. |
| 38 | I still find getting around campus a little frustrating | Sadly the library is stocked with too many old books, too few computers and decent study areas with poor furniture - there is nothing ergonomic. |
| 39 | Overcrowded lectures | unable to get preferences in course selection |
| 40 | Stats lecturer slightly crazy, goes off topic frequently and doesn't get through the whole lecture content. | Lack of decent cafes/aesthetically pleasing places to eat. |
| 41 | Hub - crowded | |
| 42 | Campus services - often difficult to find what I'm after | |
| 43 | Todd Handy | My room mate |
| 44 | Uni culture - not enough | Library - not enough comps |
| 45 | Right handed lecture desks | |
| 46 | Some lectures have been a tiny bit boring | Moodle. Computers are hard. |
| 47 | | |
| 48 | Course not structured as well as other uni's | support not a good as other uni's |
| 49 | the unorganised course enrollments (too many people in one lecture) | timetable hours (late nights) |
| 50 | parking is scarce | |
| 51 | Library recourses are limted including limited acsess to online journal articles, often can find an abstract but not a full article | repeatative content of compulsary units to previous other compulsary units in the course without much of an increase in depth coming into 3rd year |
| 52 | Parking | Help completing essays |
| 53 | Deadlines | Work load |
| 54 | Parking | Tutes and class not flexable |
| 55 | Parking | help with assinments |
| 56 | Parking | Libary |
| 57 | lack of parking | not enough computers |
| 58 | food- mostly lack of good coffee | car parks - lack of |
| 59 | not truly being able to have time to do uni work and have a job that is viable | |
| 60 | some lecturers are inflexible, unavailable, and do not explain what is required in the assignments | having to fill in time on campus between classes |
| 61 | limited opportunities to connect with sudents outside of classes | need more help with coping with the stress of uni, exams etc |
| 62 | parking | course availability during winter semester |
| 63 | closure of communication learning resource centre. | |
| 64 | Parking | Class population vs class availability |
| 65 | library | parking |
| 66 | parking | |
| 67 | non-online materials | library resource availability |
| 68 | amount of reading set for each week | lack of enrolment & course info provided |
| 69 | being disabled and having to move around uni within a short time period | lack of disabled parking near relevant rooms |
| 70 | library - not enough computer terminals on each of the floors | library needs to be open longer on the weekends |
| 71 | lecturers not embracing online content | lack of campus facilities, amenities etc, particularly after 5pm, compare with ANU |
| 72 | Parking | Moodle server failing |
| 73 | oodle - Sometimes it has glitches and doesn't work properly | Library books - There is never enough of the books for large classes, so the books I need are always unavailable |
| 74 | Hours of study expected of us | Getting lost, the buildings are stupidly numbered |
| 75 | Feedback for assignments | Time frame for receiving feedback |
| 76 | Travel time to Uni | Cost of Travel to Uni |
| 77 | Limited access to computers | Slow feedback on assessment |
| 78 | Parking | Some units not offered as part of majors and not corrected on website |
| 79 | Computers no available in the library | Non-availability of evening classess |
| 80 | Limited places to study | Parking |
| 81 | Parking | Not all units record lectures and make content readily available online |
| 82 | Cleanliness of buildings | Limited printed resources ie; unit outlines, lecture notes |
| 83 | Parking | Location from home |
| 84 | Location from home | Quality and knowledge of staff |
| 85 | Breakup of assessment | Winter semester offerings |
| 86 | Supervisors in Masters clinic | Teaching in masters clinich program |
| 87 | Need more computer facilities and library computers | Need a better gym |
| 88 | Computing facilities | Sports facilities |
| 89 | Parking - impossible to park | |
| 90 | The food sucks and is expensive. No good choices for food | Something seems to be broken all the time |
| 91 | Quality of food on campus, most food is junk and the only good food is expensive | Text books are expensive and borrowing from the library is difficult |
| 92 | Parking - limited spaces in peak times. | |
| 93 | Parking is not sufficient | Third year units that are scheduled at the same time. This means only one can be completed during the semester. |
| 94 | nothing really | |
| 95 | Constantly changing requirements, expectations, format - no continuety. | No carparks. |
| 96 | car parking | inability to participate more in activities |
| 97 | high amount of pressure | |
| 98 | | |
| 99 | winter semester | homework |
| 100 | explanation of what is required | how to find things |
| 101 | enrollment procedure | student administration |
| 102 | irresponsiveness of some professors because they may have too much work | facilities and availabilities of books seem to be short |
| 103 | shortage of computers on campus | shortage of number of good restaurants |
| 104 | lack of parking | lack of computer availability |
| 105 | none!! | |
| 106 | Large tute classes | Marking consistency |
| 107 | Student Services | Online database content |
| 108 | Parking | Parking |
| 109 | | |
| 110 | Change of course at start of final year | Exams |
| 111 | parking | |
| 112 | exam period stress | |
| 113 | timetable cllashes | |
| 114 | availability of books | cost of textbooks |
| 115 | tutorial times and availability | |
| 116 | organising classes | |
| 117 | price of textbooks - more book exchange services | |
| 118 | old building | not enough equipment for study |
| 119 | Old buildings | Teaching equipment |
| 120 | Availability of computers-there are not always enough | Workload-too much to learn in a short period of time |
| 121 | parking | computer access |
| 122 | parking | computers |
| 123 | range of electives | parking |
| 124 | subject guide on library site | parking |
| 125 | computer access | access to journals (should be more on the net) |
| 126 | Lack of computers in library | |
| 127 | Enrolment | Layout of campus at first and lack of computers in library |
| 128 | Need more library resources | |
| 129 | Car park | Student services very unhelpful |
| 130 | Some of my tutors who haven't been very good - uninterested, not organised | Lack of carparks |
| 131 | Library | parking |
| 132 | really early lectures+tutes | really late lecture/tutes |
| 133 | Parking | Library resources |
| 134 | Difficulty obtaining required reading materials and books (for obvios reasons)-lack of time makes it difficult to catch up | Architecture-buildings are ugly.It should be vamped up and made more disability friendly |
| 135 | Admin (time-tabling, environments, being sent to wrong classes, etc) | |
| 136 | parking | Availability of texts from the library |
| 137 | library opening hours and lack of online journals and reference material | parking |
| 138 | the amount of work per subject | how early in the semester assessments are due |
| 139 | lectures are boring | uni fees are too high |
| 140 | co-ordination of clinical placements | parking! |
| 141 | Large percentage of overall mark based on single assignment | Food prices |
| 142 | Winter term - MUCH preferred it with 2 semesters | Removal of 2nd class-free period in semester, that week was a big help with completing assignments on time |
| 143 | Heating and cooling of lecture theaters | Not enough lecturers who make use of recording equipment for lectures |
| 144 | | |
| 145 | Online enrollment - number of glitches mostly ignored by staff | Timetable organisation - missing out on lectures due to clashes, same problem as last year yet not fixed |
| 146 | Parking | Price of textbooks |
| 147 | Lack of choice for food/beverage | Parking |
| 148 | Distance, its a long way from my house | Expense |
| 149 | Library, could be better, more content | |
| 150 | Parking | Not enough Bars or Food |
| 151 | | |
| 152 | | |
| 153 | | |
| 154 | | |
| 155 | | |
| 156 | Scheduling of classes | Availability of computers |
| 157 | Tutors and their teaching abilities | |
| 158 | Student facilities are often inadequate so even when I want to do work it is complicated | Car parking is ridiculous |
| 159 | Information - at the start I had very little idea of what was going on | |
| 160 | | |
| 161 | parking - limitted parking spaces for so many staff and students means more time in parkinglot than class | textbook prices |
| 162 | some teachers aren't helpful when asked for help with assignments | expensive textbooks |
| 163 | relying too much on online information | affordable place to guy good quality food |
| 164 | change in semester layout (winter term) | ability to have all assessments of all units due at same time |
| 165 | quality of tuorial tutors | distance from my house (not unis fault but BIG contributor to my success at uni) |
| 166 | LACK OF CAR PARKING | NO MAPS OF CAMPUS SHOULD BE SET UP IN THE HUB |
| 167 | none | none |
| 168 | parking | |
| 169 | Indigenous unit support with computers, printers copier and chairs -well below standard lack of stationary support | the way uni closes down and stops students from studying during concerts as a student I pay for my education not a music concert. |
| 170 | set structure of psy units inability to be flexible and study mid semester or summer school | lack of computer availability |
| 171 | Lack of car parking, therefore makes me late to class | Lack of computers in library |
| 172 | There are not enough parking spaces | Not enough computers on campus |
| 173 | General levels of stress | Organisation of new course (Building and Construction Management) |
| 174 | Not enough varity for getting food, need more cafes | Construction in library |
| 175 | Need more computers | Gym |
| 176 | The introduction of 3 semesters | Library not open enough hours on the weekend |
| 177 | Parking has been difficult this year | Some of the lecture hours made difficult with having to work as well |
| 178 | Lack of languages offered, would of liked open electives | Sometimes hard to contact staff members to consult about subjects |
| 179 | Classes clashing as lecturers haven't communicated | Wireless coverage. - can't get it in building 5 |
| 180 | Hard to contact the correct person about course problems, particularly before semester begins | library resources limited, i often can't get what i want esp regarding journal articles |
| 181 | Lack of on campus parking | The uni bar closed |
| 182 | Canteen- horrible fried food | Parking- there should not be time limits for campus parking |
| 183 | Parking | Need more parking |
| 184 | Amount of prac work | lack of campus parking |
| 185 | Library computer availability | Lack of evening class options |
| 186 | Lack of parking | |
| 187 | The poor organisation of tutorials for some units | Large class numbers |
| 188 | | |
| 189 | Lack of parking | |
| 190 | | |
| 191 | time organization difficult especially for group work | having to waste time on the bus |
| 192 | | |
| 193 | high price of food all over campus | poor computer access in the library |
| 194 | facilities | language course options |
| 195 | availability of parking | lack of computers and space to sit in the library |
| 196 | Carparking | Computer Access |
| 197 | Too much study | Little Carparking |
| 198 | Workload of studying | restriction of class choice |
| 199 | Workload | Computers |
| 200 | Lack of accesibility to computers | Not enough study places |
| 201 | Library services: never open; often no free computers; lots of old books | Parking: free BUT hard to find and often see inspectors out! |
| 202 | Never enough computers | |
| 203 | Disorganisation of some staff | Horrible and Rude student ambassadors |
| 204 | library acess hours | |
| 205 | reputation | acess to current information I.e. Books |
| 206 | When I try really hard in an assessment task and don't end up going very well | You are just left to your own devices and feel like you can't really ask for help |
| 207 | Distance - have to drive approx 40 mins to get here. | Parking-sometimes never enough parking |
| 208 | The study load, sometimes it does get to be to much | The shortened semesters because of winter term |
| 209 | | |
| 210 | Air conditioning is freezing | Parking, can't find a park and late for class |
| 211 | No Bar | Not enough outdoor seeting |
| 212 | Friday class | carparks |
| 213 | carparks | computer accessability |
| 214 | group assignments | 2 |
| 215 | pace of lectures | cps clickers |
| 216 | | |
| 217 | | |
| 218 | | |
| 219 | | |
| 220 | | |
| 221 | Limited library resources and insufficient amount/availability of computers is inconvenient | Some tutors lack necessary knowledge and have poor quality teaching styles - tutorials therefore less enjoable and unit content not clearly understood |
| 223 | Workload | No parking |
| 225 | Assessment/Life balancing - time management and prioritising can be tough | Reading expectations |
| 227 | Carparking is terrible - impossible to find a park after 9:30am | Location - too far away from southside |
| 229 | Difficulty in understanding lectures due to language barriers and the speed of presentations | High work load |
| 231 | Available food | Limited parking |
| 232 | Trimesters - do not cater for nursing students and many other students. A winter semester in Canberra with nothing to do is ridiculous | Limited parking |
| 233 | Limited parking | Old buildings |
| 234 | Change in semester layout (trimesters) | Good lecturers leaving |
| 235 | Winter trimesters - I have nothing offered for my degree - therefore a waste of 10 weeks | The food available - I don't feel there is much available for a cheap price - or fresh sandwiches |
| 236 | Ltd social activitites | mature aged/like mindedness |
| 237 | Uni admin takes too much time | car parking deteriorating |
| 238 | Lack of uni funding | |
| 239 | student services | |
| 240 | type of assessment | socially not geared for mature aged students |
| 241 | Hard to find rooms and buildings | |
| 242 | lack of computer - often to hard to find a computer to study | WINTER TERM |
| 243 | Enrollment difficulities (fixing problems before enrollment deadline can be difficult). | Parking spaces |
| 244 | Refactorty food | Parking |
| 245 | Parking | Terrible Wireless |
| 246 | Lack of History courses | They seem to co-ordinate all my classes so that all my assignments are due in the same 2 days. |
| 247 | | |
| 248 | The o-week festivites & parties were not fantastic or very widey known. | |
| 249 | Car parking | |
| 250 | Due to the time factor, I cannot comment yet but hopefully 6 months time | |
| 251 | That Uni Canberra isn't subscribed to enough journal articles which limit my research on campus | How hard it is to use the electronic journal library link to find specific journals, as its too complicated. |
| 252 | Some of teh teachers | find UC overly harsh with assessment in comparison with other uni's, such as ANU |
| 253 | Tutors, they don't seem to know whats going on | Transport, bus stops are too far away. |
| 254 | There are limited computers in the library. I know they are in other buildings but when also using books it is easier in the library | |
| 255 | n/a | |
| 256 | Some of the procedures for correction enrollments as well as other things at the student office are a little complcated | |
| 257 | Lack of car parking | Unavailability of computers |
| 258 | Difficulty contacting course convenors, etc | Lack of car parking |
| 259 | Diffculty understanding some lecturers | Lack of car parking |
| 260 | Lack of car parking | Late tutorial options only for some classes |
| 261 | Amount of out of class work. Eg: long readings | Lack of car parking |
| 262 | campus facilities | assessment |
| 263 | Travel time to get here | |
| 264 | Parking | Wireless Internet |
| 265 | | |
| 266 | Library- very poor amount of resources | room in lectures - in one of my lecture there have been at least 50 people sitting on the floor each lecture (I've been counting) |
| 267 | expensive food | admin issues |
| 268 | Information | 1st year support |
| 269 | lack of affordable healthy food | reliance on internet & websites |
| 270 | osis | text book expense |
| 271 | expenses | student email |
| 272 | working hard on a peice of assessment & reciving a poor grade | staff assistance with degree problems/assessment greivances |
| 273 | amount of work is huge | time tables are always so inconvenient |
| 274 | student online sercies. The layout of OSIS + moodle is poor making it hard to navigate. The use of multiple systems is confusing + time consuming. A w | |
| 275 | distance | parking |
| 276 | Parking is terrible non available | inconsistent marking |
| 277 | Not enough variety in major stream chosem | clashes of lectures and exams in the same for subjects chosen in the major stream i.e both lectures run on the same day and time |
| 278 | limited resources in library - i.e not enough books for assignments | |
| 279 | car parking - not enough spaces!! | could offer more sports |
| 280 | university is not located in walking distance to amenties such as shops | |
| 281 | | |
| 282 | | |
| 283 | Recreational facilities | Aesthetics of campus |
| 284 | | |
| 285 | Events at uni | Parking and transport |
| 286 | | |
| 287 | Things open after hours - Like to work at night | Parking not good |
| 288 | On Campus Space - Small and not many places to eat, have a beer, be social | Moodle is temperamental |
| 289 | Library is old, and not enough computers | Don’t like the doctor - bad experience |
| 290 | Parking is hard to get | Campus activity level is not as social or eventful as some Univerisities. |
| 291 | Don’t like weekly assessments, because sometimes I forget about them because of work | Never enough parking - means I have to wake up earlier to get to class on time. |
| 292 | The trisemester, because I can not graduate faster. | The exam timetable because it comes out too late. |
| 293 | Enrollment system: hard to understand. Always have to contact someone. | Places to eat: We need more places. |
| 294 | Some lectures are bad. | |
| 295 | Oasis and Moodle. They are no easy to use. | Enrollment. Has been an issue every time i have enrolled. |
| 296 | Some on-line functionality - enrollment. | After-hours availability of tutorials. |
| 297 | lectures not downloadeable beforehand! | competition for computers in library |
| 298 | | |
| 299 | | |
| 300 | Gum trees | nothing! |
| 301 | The choosing of units which are boring and exhaust. | I don't like white students. |
| 302 | lack of information | Parking |
| 303 | Workload | hard first year |
| 304 | workload sometimes | some units not interesting |
| 305 | not flexible for students with children | childcare |
| 306 | timetables don't fit in with work | |

## 2011-2012

Data is publically available - but haven't got the links in here yet, so ping james.neill@canberra.edu.au for the links

## 2013

Data available via https://docs.google.com/spreadsheet/ccc?key=0AmN4zSp4hmN9dG5YUnJyLTBLa0NPeGlCVGgwZElqMEE&usp=sharing