# Confessions of a Railroad Signalman/Chapter 3

III
THE MANAGEMENT
The problem of safety in railroad travel has been discussed, from widely different points of view, by many conscientious investigators. The methods of these writers in marshaling facts and drawing conclusions are usually identical. The formula consists of a variety of accidents, a variety of causes, and a variety of possible or proposed remedies. For results, up to date, we have a library of information, but not a suspicion of improvement, in the record of preventable fatalities. Meanwhile, in the public mind there is confusion of ideas and considerable doubt as to the practical outcome of all this discussion. This is a natural state of affairs, for the reason that the only factor in the situation which is constant, and about which there is no difference of opinion, is the impotency of railroad people in coping with the difficulties.
Now, after all that has been spoken and written on the subject of efficient and safe railroad service, the problem remains, as at the beginning, essentially personal, social, and ethical in its nature. Nearly all questions in regard to it must, sooner or later, be thought out in this direction by railroad ​employees and managers. We may continue to work over and reconstruct our rules and to multiply our safety devices until we compel trains to creep from station to station; yet the problem will remain unsolved, the needless and disgraceful sacrifice of life will continue, until trainmen, enginemen, and managers put their heads together and agree to adopt, a new code of railroad morals. My meaning when I allude to railroad morals should be clearly understood.
On nearly all railroads a given rule is obeyed at one point and disregarded at another, on account of different sets of conditions. This conduct leads to accidents when men who have habitually disobeyed the regulations at points where such action is harmless undertake to behave in the same way under conditions when a strict observance of the rules is vitally important. Generally speaking, managers are cognizant of this state of affairs, and thus in a measure they are morally to blame for it; but I do not think that they realize the extent of the evil, for the reason that any organized out-of-door supervision is unknown, and thus the report of an accident, that is to say, the result of these practices, is usually the first and only information on the subject that reaches the manager’s office. The blame for accidents that happen in this way cannot be said to rest upon any particular class of employees ​or to depend upon their intelligence or length of service. Among the culprits you will find some of the oldest and most experienced men as well as some of the greenest. This goes to show that the trouble is inherent in the system, and a part of the everyday life and character of armies of railroad men.
But in a straightforward investigation of this nature it is particularly desirable to get hold of all the facts that can be used in any way to throw light on the situation, and there is only one method, as yet untried, for properly securing and emphasizing these facts. Let us call this the confessional method. In the hands of a competent witness it can be depended upon to furnish us with all the information necessary for a thorough comprehension of our subject. This confessional method has nothing to conceal. It has no axe to grind, no interests to protect. It is born of a heartfelt appreciation of the seriousness of the situation on our railroads. Mindful of the ever-increasing and lamentable loss of life caused by the unstudied indifference and negligence of employees, as well as by the blindness of the authorities to the real issues and dangers, it approaches and takes hold of the problem somewhat in the spirit of the King in “Hamlet,” when in an agony of remorseful retrospection he exclaimed, “Try what repentance can: what can it not?”
​That there is an urgent call for this confessional method of supplying the facts in this railroad business is capable of easy demonstration. When an accident takes place on a railroad, some kind of an explanation or reason for its occurrence is immediately called for. Consequently there is a lining up of opposing interests. A certain management has to be vindicated, certain employees to be defended. In the investigation that follows, an array of facts defensive and otherwise is brought forward in the interests of the opposing parties; but evidence and facts that are likely to reflect on both men and management, and perhaps on the handling of the case or of other cases by the Board of Railroad Commissioners, are studiously avoided. The facts that are suppressed in this way usually contain the heart of the whole business, and are the very points in which the public is profoundly interested. An illustration in point will make this doubly clear.
About a year ago, in an accident near Troy, N. Y., five passengers were killed and many were injured. A special passenger train crashed into the rear of a regular passenger train. There is a sharp curve in the track a short distance above the scene of the collision. Had the special been handled carefully round this curve instead of recklessly, the accident would not have occurred. Caution, of course, is ​necessary in running round sharp curves, and the rules on all railroads are plain and emphatic on the subject. But the authorities who investigated this accident treated it as an isolated instance of individual carelessness. Within a period of six months these gentlemen are called upon to pass judgment on probably twenty wrecks, every one of them bearing the same earmarks of disobedience as this disaster near Troy, yet no one ever dreams of hunting up a common cause for dozens of accidents that are exactly similar and brought about in the same way. To be precise, this accident at Troy was the result of a habit. At a glance we perceive that the public is a hundred times more likely to be interested in the uprooting of such a bad habit as running recklessly round curves than it is in placing the responsibility or punishing the offender in any particular instance. Yet who ever heard of a verdict that placed the blame for an accident on a habit? The reasons for the oversight are obvious. A dangerous habit, long continued and unchecked, is a decided reflection on men and management, and, indeed, on the Railroad Commissioners, whose vigilance it has escaped; and consequently no evidence or facts in regard to these bad habits are ever permitted to find their way into investigations. It will be evident, therefore, that the confessional method can be profitably employed in supplying a few missing ​links in our knowledge of actual conditions and methods of operation on the railroads.
To begin with, it will be well to take note of an estimate, made after a careful study of the figures, that fully eighty-five per cent of the fatalities that occur on our railroads can be directly traced to the negligence of employees. Regardless of the accuracy of this estimate, it certainly points to a very serious state of affairs. In studying the nature of these accidents and the conditions under which they take place, one cannot help being impressed with the fact that almost every possible way in which trouble can occur on a railroad is foreseen and provided for by some rule or safety device. So carefully has the ground been studied and worked over, that in every case of preventable accident it can almost be taken for granted that an employee is to blame. That is to say, the management of a railroad is always found to be impregnably protected by the rules and regulations from any direct responsibility. But, after all, this is only one side of the shield, for clearly the moral responsibility of a railroad manager cannot be said to cease with the printing of a batch of rules or the erection of a system of signals. It is not only necessary that rules should be plain and sufficient in themselves to prevent accidents, it is also equally essential that reasonable and systematic efforts should be exerted ​
* A YARD WRECK
Some time ago, happening to notice that important regulations were being habitually ignored by a certain class of employees, the writer called the attention of the management to the matter. In this way, from time to time, many cases of simple negligence, which had no serious consequences, were reported to superintendents. Thinking it all over, the writer finally became anxious to find out just what disposition was made of these reports. For it must be apparent to any thinking person that the practical value of any system of discipline must always depend upon the efforts that are put forth and the success that is achieved in checking ​and in preventing the repetition of these instances of what may be called trouble in the bud. The reports to which I refer were acknowledged by the management, and there the matter ended. But as I happened to be studying the subject at the time in a systematic manner, I was by no means satisfied with this abrupt conclusion. So I made an investigation on my own account, and easily discovered that practically all other interested employees were unaware of and had not been notified in regard to the violation of these rules because, as the men explained, nothing had happened. That is to say, it was necessary to hurt somebody or smash up a few carloads of freight before any efforts could be exerted according to the rules to put a stop to the negligence. This became very clear to me, when, upon making further inquiries, I was informed that the men had been disciplined to the full extent of the rules. Now my object in the investigation was not to get at the nature or the amount of the discipline, but simply to be able to arrive at an estimate of its value in checking and restraining others from committing similar mistakes. In this way I soon arrived at the conclusion that a system of discipline that works in the dark in this way is of no practical value whatever. It is a weakness of management, which positively undermines the operating department and leads the way to all sorts of disaster ​and loss of life. Its continued existence in practical railroad management is a standing menace to the safety of the traveling public. As a matter of fact, lives are still being frequently sacrificed and much property is almost daily being destroyed as direct tribute to this incomprehensible system of discipline.
The exact method by which this system is put into operation, and the regulations which govern employees in regard to it, will be understood from the following extracts from general orders on the subject, issued by what is sometimes considered one of the best-managed railroads in the country:—
“The System of Discipline by Record having proved beneficial both to the road and to employees, it has been decided to extend the same by the addition of merit marks. . . .
“Each employee will be promptly notified of unfavorable entries made in the record book opposite his name. He will upon request be shown his record at any time, but will not be permitted to see the record of another person.
“Bulletins, omitting name, date, train, and location, but containing facts and conclusions and such comment as is applicable, will be issued from time to time if considered necessary.”
The significance of this general order to employees should be thoroughly understood. Practically interpreted, it means that when an employee ​commits a mistake or is guilty of negligence that endangers life and property, the affair is to be looked upon as a secret. This interpretation is correct according to the actual operation of the system on the railroads. Neither in the interests of the public safety nor for any other reason can the facts in the case, as regards date, name, location, and train, be utilized or published for the prevention of future accidents of a similar nature. This is the law of the road, and while it remains in force any employee can claim the full benefit of its provisions. The practical illustration in my own experience given above is fully explained and accounted for by this general order. But the most astonishing feature in relation to it is that with the records before us it should continue to be considered and heralded as “beneficial” either to the railroads or the employees, not to mention the public. For a full explanation of this peculiar state of affairs we must turn to another quarter.
It is a well-known fact that the American railroad man, the trainman and engineman in particular, has deep-rooted objections to being “posted” in any way. We have consistently emphasized our objections from the time, years ago, when our likes and dislikes first began to cut a figure in the plans of the management. So to-day we are prepared to go to almost any extreme rather than submit to ​any system of discipline that will publish our mistakes and advertise us personally by name as examples, even although such action can be shown to be absolutely indispensable for the proper safe-guarding of life and property. With all the facts against us, we think we can be trusted to render the best service and to live up to the rules without the assistance of publicity in any form. We consider discipline to be a private matter, to be settled between ourselves and the management; and thus the workings of the system have been arranged without any reference whatever to its effect on the interests of the millions of people whose lives are placed in jeopardy by its arrangements. As a matter of fact, then, the system of discipline which I have described is the result of long-continued pressure and consequent concessions by the management to the demands of employees. These concessions have been granted for the most part in the interests of harmony. What the exact nature of this force or pressure is, which, acting on behalf of railroad employees, has been able to influence railroad legislation and management to the total exclusion of the public interests, calls for the closest investigation.
A short time ago, in a report issued by the New York, New Haven and Hartford Railroad, President Mellen stated that so far as his system of ​roads was concerned, increase of pay had invariably been followed by decreased efficiency. Mr. Mellen, of course, has the reports and the figures to substantiate his opinion. The statement is plain enough, although its meaning is somewhat obscure. That decrease in efficiency has been the natural sequence and effect of higher wages, or that men lose interest in their callings or grow more careless in their habits with every addition to their material prosperity, is manifestly absurd. Mr. Mellen has not informed us that he looks upon the matter in this light, although his words may reasonably be considered to bear some such interpretation. Be this as it may, he certainly calls attention to a very uncomfortable coincidence. In effect Mr. Mellen’s words may be taken as a direct challenge to railroad men to come forward and explain a state of affairs that has the appearance of being very much to their discredit. The implied challenge can be immediately and concisely replied to in this way. The efficiency of the service rendered by employees to the New Haven road has by no means been impaired or decreased by any consideration of wages whatsoever. Nevertheless, the power or pressure that induced Mr. Mellen and other railroad managers to add large sums to their pay-rolls is also responsible, by the exercise of its influence in other directions, for the decreased efficiency. Increase of ​pay and decrease of efficiency are both indications of loss of grip by the management. Hidden away in this simple statement there is a whole world of significance. Here are fundamental facts, from a fearless consideration of which we shall be able to derive a logical and clean-cut explanation of the present situation on American railroads.
The force or influence to which I call attention is of course the Railroad Labor Organization. But it should be clearly understood that my conclusions in regard to these unions are not to be taken as a reflection on their character and work while acting in legitimate channels. The debt we railroad men owe to our organizations admits no question. The beneficial results are before us in almost every department of the railroad business. They have established a fraternal feeling among us. On all sides they have aroused a spirit of mutual helpfulness. They have also succeeded in advancing wages, and in this way contributed to the comfort and prosperity of almost every man in the service. Furthermore, they have been particularly active in inciting legislation for the protection of life and limb among workers. These facts must not be forgotten or minimized, for they are worthy of all commendation. But in this matter of the personal conduct and efficiency of railroad men in relation to these terrible railroad accidents, we have first ​of all to consider the paramount interests of society; and while humanity has no quarrel with the unions while they attend to their legitimate business, it certainly can be said to have a grievance against them that calls for prompt attention and remedy. This grievance consists in the fact that, for a great many years, the influence of the railroad labor organizations has been consistently exerted, not only to raise wages and to improve conditions, which of course is perfectly proper and justifiable, but also to nullify discipline, to destroy personal management and authority, and to obliterate from all schedules and working agreements any reference to or consideration for the paramount interests of the traveling public. It is not necessary to quote paragraphs from these agreements, which for the most part are secret documents. Given two angles of a triangle, it is an easy matter to calculate the dimensions of the third. Similarly, given the actual conduct of the men and the behavior of the management in relation to it, we can derive very accurate conclusions in regard to the work and power of the organizations.
Yet let no one imagine that this interference with the management in the matter of discipline is brought about by design or is directly intentional. On the contrary, in a very natural way, it has grown out of a system whose main object has ​been to secure justice and equal rights for every individual employee. But unfortunately, in pursuing these personal ends and objects, the rights of the community have been forgotten. It is easy to demonstrate that in the railroad business this fair play to the individual frequently means a sacrifice of the public interests. In the operating department of a railroad, illustrations of this point meet us at every turn.
In any ordinary business establishment there is at all times a certain amount of weeding going on for the good of the business. This is done on the personal judgment and initiative of the manager. In this way a high average of efficiency is attainable in all departments. But in the railroad business no such personal action on the part of a superintendent would be tolerated for a minute. It is surely reasonable that among the thousands of men who enlist in the railroad ranks there will be many who after a while will give evidence of unfitness for the service. Regardless of the power of the superintendent in theory, these men, if they are members of an Order or Brotherhood, must actually hurt somebody or do considerable damage to property, before they can be removed. That is to say, there is no elimination of weak spots until something happens. But this is not all. When a vacancy occurs in the service, it is immediately advertised, and the ​oldest bidder in point of service takes the position. In some of the agreements with the management the seniority rule is said to be absolute, in others it is modified by the clause, “with the approval of the superintendent.” But in a business of the nature of a railroad the public interests demand that at all points the best available man should be in charge, regardless of his length of service or his rights as an individual. But the labor organizations do not permit the public interests or those of the corporation to interfere with what they consider to be the just and inalienable rights of each and every employee. Applied to the railroad business, the fixed principle that every man shall take his turn is fundamentally wrong and demoralizing. It is one of the wedges that are being used to destroy personal supervision and management and to substitute management by machine methods. In my opinion its tendency is in the interests of poor service. Healthy competition in good behavior is almost obliterated, while honest ambition and esprit de corps get very little encouragement. It has the general effect of removing the attention of employees from the management and concentrating it steadfastly upon the organization, that is to say, upon the source from which increase of pay and all other blessings are expected to flow.
Of course, I cannot expect railroad managers to ​agree at all points with my estimate of their powers and functions, or of the helpless situation in which they now find themselves. Just at present, however, I am not interested in opinions from any quarter. The facts that interest me, and I think the public as well, relate to what these railroad managers have done in the past and are actually doing at the present day, with such powers as they possess, in the interest of safe and efficient railroad service. It may be very interesting to be informed that a superintendent has the power promptly to discharge an engineman for running a danger signal and placing the lives of five hundred passengers in utmost peril, but it is much more to the point to impress upon the public mind that the action of the official will not amount to a snap of his finger if an organization puts down its foot and signifies its opinion to the contrary. Illustrations of these facts are not far to seek. Only a short time ago an engineman was promptly discharged for disregarding a signal in a most inexcusable manner. The case was passed up higher for the approval of the general manager. Meanwhile the man had discovered some kind of an excuse for his action, and a committee was appointed to look into the matter. There being a total difference of opinion between the management and the grievance committee, the heads of different organizations were summoned from some western ​city to help straighten out the deadlock. After a while the man was put back on his engine, and the report passed round that the case had been settled in this way in the interests of harmony. No wonder the superintendent who was concerned in the matter threw up his hands in disgust and exclaimed, “What’s the use?”
This method of interfering with the regular course of discipline may perhaps be proper and commendable in a cigar factory or a cotton mill, but on a railroad, where the lives of countless people are dependent upon obedience to the rules, its effect upon the service is absolutely fatal. But unhappily this is not the whole story, for it must be confessed that the public frequently joins hands with the organizations in defeating the ends and aims of discipline. After some of the worst and most inexcusable accidents that have ever occurred on New England railroads, petition has followed petition into the railroad offices with the expressed object of influencing the management to reinstate men in the service who have been convicted of inefficiency or unpardonable carelessness. Of course a superintendent should thoroughly investigate every case on its merits, but the verdict of the management should be final. The wisdom of this policy might be questioned if superintendents were political appointees or owed their positions to “graft” or ​“pull.” As a matter of fact these men are among the hardest worked, most thoroughly capable and conscientious men in the United States. No combination of opinion from the public, the railroad commissioners, and the labor organizations is half as likely to be just and impartial as the individual judgment of the superintendent on the spot. The following significant remark by one of those gentlemen may well be taken to heart by the public as well as by employees: “With a free hand, we could put a stop to this killing in a week.”
The story of railroad management is now before us, and the record of accidents all over the United States is the price that is being paid for it. As I have described the situation, the circle of cause and effect is now complete. Beginning with the negligence of employees, which must be considered as the primary cause of these accidents, I next took up the matter of discipline, whose function it is to control and put a stop to this negligence. The system was found to be altogether inadequate and useless. Finally, I attempted to demonstrate that the labor organizations are responsible for the nature of this discipline, and thus indirectly for the accidents that have resulted from its inefficiency. Systems of discipline vary on different roads; nevertheless these contentions are sound and universally applicable, for the blight of interference ​with the management has in greater or less degree withered every system of railroad discipline in the United States, and exposed the traveling public to the mercy of service that is inefficient and demoralized.
For the rest, it will be evident that the foregoing diagnosis of the situation bears on its face unmistakable indications of the nature of the cure. At all cost, interference with discipline must cease. This conclusion admits no compromise. At the present day every decision made by a superintendent is practically subject to the approval of the Grievance Committee. But this is not all: the railroad manager is handicapped and held up at every turn. In his dealings with the labor problem, if by any possibility he manages to escape the fire, it can only be by taking refuge in the frying-pan. An illustration in point is the problem of keeping expenses within reasonable limits and at the same time administering discipline to the very men who, backed by powerful organizations, are continually insisting upon additions to the pay-rolls.
But now, granting the situation and the difficulties as I have described them, in what direction are we to look for relief? As it seems to me, an unmistakable expression of public opinion would, in the first place, go far in starting us all thinking and working in the right direction. But even this ​will have little effect until railroad men wake up out of the self-satisfied trance in which at present they seem to be comfortably slumbering. Time was when our forgetfulness of the public interests could be accounted for by our own poverty and sufferings. But these unhappy conditions no longer exist, for to-day we are probably as well paid and otherwise as well provided for and equipped as any class of workers in the United States. Nevertheless, when we are informed that in the year 1906 ten thousand people were killed and one hundred thousand injured on American railroads, the knowledge does not seem to “give us pause” in any way, or to ruffle our individual self-satisfaction; while our organizations look at their surroundings silently and impassively as the pyramids and obelisks look upon the Egyptian deserts.
But affairs have now come to such a pass on the roads that at last we are imperatively called upon to answer questions and explain our position. Our best friends are beginning to criticise us. They remind us that interference with discipline is in reality an attempt to take part in its administration, and that our unions were never intended or organized for that purpose. For a great many years an educational campaign has been in progress all over the country for the purpose of reminding us of our duties and obligations to our unions. This educa​tional method has been extremely successful, and has brought into being armies of laboring men thoroughly loyal and self-centred. But the result of this system on the railroads has been so disastrous to human life that at last we are beginning to realize that there is a limit even to the pursuit of our individual well-being.
In paying attention, even at this late date, to the higher call of the social conscience, we railroad men shall enter a new world with brighter prospects and a wider horizon. The nobility of labor has always been the proud watchword of American civilization. Let us be watchful lest we forfeit our claim to share in this national distinction. By recognizing our duties and responsibilities to society in our treatment of these railroad problems, we shall finally take our place in line with those who through sacrifice and high endeavor are destined, in good time, to cut out their way to industrial freedom.