# GFI Software/GFI FAXmaker

http://www.gfi.com
GFI FAXmaker™ is a leading fax server for small to medium-sized enterprises. It makes sending and receiving faxes an efficient, simple and cost effective process and solves the problems with manual faxing: printing out the document, walking to the fax machine, waiting for the fax to go through, not to mention the cost of fax machine supplies and repair. GFI FAXmaker allows users to send and receive faxes directly from their email client.

## Aim

The aim of this book is to provide access to important information that can help users make the best use of GFI MailEssentials. Wikibookians are therefore encouraged to update this content and/or send feedback, ideas and comments on how this documentation can be further improved via the wiki discussion board, GFI Forums, or by sending an email to documentation@gfi.com.
All feedback is welcome! Please contribute your topics with the above principles in mind.

## Introduction

GFI FAXmaker is a fax server that enables you to send and receive faxes via your email infrastructure. GFI FAXmaker for Exchange/SMTP integrates with Microsoft Exchange Server 2000/2003/2007/2010/5.5, Lotus Notes and with most popular SMTP/POP3 Mail servers and consists of:
* A Fax Server service which handles the sending and receiving of faxes via the fax hardware.
* An Email2Fax gateway service that retrieves the faxes to be sent via a sink or pop3 and sends inbound faxes and fax transmission reports via SMTP.
* A fax printer driver and a fax message form which allow users to send faxes via their email client.
The fax message form integrates with the email architecture: It does not have any direct links with the GFI FAXmaker Fax server software.

## Which fax devices to use with GFI FAXmaker?

Although GFI FAXmaker can use many fax devices, including modems, we strongly recommend investing in a professional fax server device such as a Brooktrout TR 114, TR 1034 or Trufax fax board, an EICON DIVA PRO/SERVER ISDN fax card or an AVM B1 ISDN fax card.
These devices are far superior to a modem or multi-port modem in terms of reliability and transmission speed. Modems can be unreliable, requiring regular resets, and are frequently not compatible with all fax machines, resulting in failed faxes. The chipset used is an important factor; however, since modem manufacturers constantly change the chipset it is difficult to recommend a particular model or brand. This is a hardware issue and has nothing to do with the fax server software!
In terms of cost, a Brooktrout Trufax, EICON or AVM card is relatively inexpensive: A 2-port card can be had for about $300-$500. The per port cost is $150-$250 and is therefore only marginally more expensive than using 2 modems. Depending on what card you choose, you also get more fax features - for example, inbound routing or faster 33.6 faxing. The slight increase in cost is easily justified in terms of reliability and reduced administration!
For the most up to date list of supported fax devices, go to: http://kbase.gfi.com/showarticle.asp?id=KBID001220

### GFI FAXmaker for Exchange/SMTP 14 manual for the client

This user manual is a comprehensive guide that aims to assist clients in configuring and using GFI FAXmaker in the best way possible.
The following links enables you to browse GFI FAXmaker manual for the client.
Chapter 1: Sending and receiving faxes.
Chapter 2: Sending and receiving SMS.
Chapter 3: Sending faxes & SMS from Microsoft Outlook.
Chapter 4: Sending and receiving faxes & SMS from email clients.
Chapter 5: FAXmaker tools: Fax Viewer & Phonebook.

### GFI FAXmaker for Exchange/SMTP 14 manual for the server

This user manual is a comprehensive guide that aims to assist systems administrators in configuring and using GFI FAXmaker in the best way possible. The following links enables you to browse GFI FAXmaker manual for the server.
Chapter 1: GFI FAXmaker overview.
Chapter 2: Installing GFI FAXmaker.
Chapter 3: Installing clients.
Chapter 4: Configuring Fax lines.
Chapter 5: Configuring Fax routing.
Chapter 6: Configuring Fax server options.
Chapter 7: Configuring Cover pages.
Chapter 8: Fax server monitoring.
Chapter 9: NetPrintQueue2FAX.
Chapter 10: The SMS gateway.
Chapter 11: Billing.
Chapter 12: Advanced use.
Chapter 13: The Exchange 2000/2003 SMTP connector.
Chapter 14: The Exchange 2007/2010 connectors.
Chapter 15: Configuring Exchange Server 5.5 for faxing.
Chapter 16: Configuring GFI FAXmaker for Lotus Notes.
Chapter 17: Configuring an SMTP/POP3 server for faxing.
Chapter 18: Configuring SAP 4.7 for faxing.
Chapter 19: Configuring SAP 4.7 for faxing.
Chapter 20: Troubleshooting.

## Troubleshooting

This section explains how you should go about resolving issues that you might encounter while using GFI FAXmaker. The main sources of information available are:
* The manual - most issues can be solved by reading GFI FAXmaker manual
       Download product manuals from www.gfi.com
* GFI Knowledge Base articles
       GFI maintains a Knowledge Base, which includes answers to the most common problems. If you have a problem, please consult the Knowledge Base first. The Knowledge Base always has the most up-to-date listing of technical support questions and patches. To access the Knowledge Base, visit http://kbase.gfi.com/.
* Web forum
       User to user technical support is available via the web forum. The forum can be found at http://forums.gfi.com/.
* Contacting GFI Technical Support
       If you still cannot solve issues with the software, contact the GFI Technical Support team by filling in an online support request form or by phone.
      * Online: Fill out the support request form on: http://support.gfi.com/supportrequestform.asp. Follow the instructions on this page closely to submit your support request.
      * Phone: To obtain the correct technical support phone number for your region please visit http://www.gfi.com/company/contact.htm.
       NOTE: Before you contact our Technical Support team, please have your Customer ID available. Your Customer ID is the online account number that is assigned to you when you first register your license keys in our Customer Area at https://customers.gfi.com/login.aspx.
       GFI support will answer your query within 24 hours or less, depending on your time zone.