# List of embedded CRM systems

Embedded customer relationship management software is built-in to an ERP software and can usually not be used as stand-alone CRM software like Salesforce.com. It has the following characteristics:
* functionalities in marketing, sales and service are integral part of the order-to-cash process within an ERP solution
* deep process integration and seamless data flows from marketing, sales and service to invoicing but less feature rich than best-of-breed marketing, sales and service software
* shared master data for customers, contacts, partners, products and prices
* same user interface and application server on the same database for all users
| Systems | Company | Price | Deployment / Platform | CRM Features | Integration | Initial Release Year |
| Acumatica Cloud ERP | Acumatica | Included in base package | SaaS: Public Cloud, Private Cloud Platform: Amazon AWS | Campaign, Target group, Lead Opportunity, Quote, Order Support cases, Self-service Portal Invoice Customer, Contact, Activity, Analytics | Salesforce, MS Outlook | 2008 |
| Epicor ERP | Epicor | Separate price package | SaaS: Public Cloud, Private Cloud On-premises Platform: MS Azure, MS SQL | Lead, Opportunity, Quote, Order Invoice Customer, Contact, Interaction, Product Catalog | Salesforce | 2008 |
| IFS ERP | IFS | Included in base package | SaaS: Public Cloud | Sales management including opportunities Configure-to-order, engineer-to-order Service management, customer projects | Salesforce | 2006 |
| IQMS | IQMS | Included in base package | SaaS: Public Cloud On-premises | Campaign, Target group, Lead Opportunity, Quote, Order Customer Service Requests, Field Service Customer, Contact, Partner, Activity, Pricing, Tax, Product Catalog | MS Outlook | 1997 |
| MS Dynamics 365 ERP with Dynamics CRM | Microsoft | Separate price package | SaaS: Public Cloud, Private Cloud On-premises Platform: MS Azure | Lead, Opportunity, Quote, Order Customer service and automation, Field service Customer, Contact, Partner, Activity, Pricing, Product Catalog, Analytics | MS Outlook, OData | 2016 |
| Dynamics Navision | Microsoft | Separate price package | On-premises | Campaign, Target group, Lead Opportunity, To Dos Customer Service Requests, Field Service, Service Levels, Warranties Customer, Contact, Activity, Pricing, Tax, Analytics | ODBC | 1996 |
| Netsuite CRM+ | Oracle | Separate price package | SaaS: Public Cloud | Campaign, Target group, E-Mail Marketing, Lead Opportunity, Quote, Order, Delivery Customer support cases, knowledge base, Customer self-service, B2B E-commerce Customer, Contact, Partner, Activity, Pricing, Tax, Product Catalog, Analytics | SOAP Interfaces | 1987 |
| SAP Business ByDesign | SAP SE | Included in base package | SaaS: Public Cloud, Private Cloud Platform: SAP HANA | Campaign, Target group, E-Mail Marketing, Lead Opportunity, Quote, Order, Contract, Delivery Customer Projects, Service Request, Field Service, Return, In-house repair E-Commerce, Point-of-sales, Over-the-counter sales Invoice, Credit Memo, Customer Credit Customer, Contact, Partner, Activity, Pricing, Tax, Product Catalog, Analytics | SOAP and OData Interfaces, Analytics, MS Outlook | 2007 |
| SAP S/4HANA | SAP SE | Included in base package | SaaS: Public Cloud, Private Cloud On-premises Platform: SAP HANA | Lead, Opportunity Inquiry, Quotation, Order, Delivery Field Service, Return, In-house repair Invoice, Credit Memo, Customer Credit Account, Contact, Activity, Pricing, Tax, Product Catalog. | SOAP Interfaces, Analytics | 2015 |