# Universal Creative

Universal Creative is the division of Universal Destinations & Experiences responsible for designing, developing, engineering, and producing themed attractions, rides, and, resorts. Headquartered in Orlando, Florida, the company operates at Universal Parks & Resorts locations around the world in the United States, Singapore, Japan, and China.
Universal Creative often collaborates with entertainment design companies, such as Forrec, THG Creative, and P+A Projects.

## History

In December 1958, MCA Inc. purchased the Universal City Studio Lot in California. After MCA and Universal merged in 1962, MCA-Universal expanded into recreation. In 1964, MCA-Universal officially opened Universal Studios Hollywood. As the park grew, Universal Creative was founded in 1968 under the name MCA Planning, and Development as part of MCA-Universal's recreation division.
Universal Creative continued to operate through 1996 as MCA Planning and Development, opening Universal Studios Florida in 1990 and creating attractions such as Jaws and E.T. Adventure. In 1996 MCA was sold to Seagram, which changed the company name to Universal Studios, Inc. In 1997, MCA Planning and Development was renamed Universal Creative. Two years later, Universal Creative opened Islands of Adventure at Universal Orlando Resort.
The company moved to Universal Orlando Resort in 2001, the same year it opened Universal Studios Japan. In 2011, Comcast purchased NBCUniversal, incorporating Universal Parks & Resorts and Universal Creative into its portfolio. Universal Studios Singapore, a joint venture with Resorts World Sentosa on Sentosa Island, was opened by Universal Creative in the same year. The company opened the world's first "Water Theme Park" in 2017 with the opening of Universal Volcano Bay. In 2021, Universal opened Universal Beijing Resort, which was the first ever theme park to achieve a LEED Certification. The company's latest project is Universal Epic Universe, which will become the fourth park at the Universal Orlando Resort. Universal Creative also has offices in Osaka and Beijing.

## Executive leadership

By December 13, 2022, several individuals had retired from Universal Creative as part of an NBCU-wide retirement initiative.
* Molly Murphy: President, Universal Creative Universal Destinations & Experiences
* Modesto Alcala [retired]: Senior Vice President, Global Restaurant Development
* Steve Blum: Senior Vice President, Ride Safety & Engineering
* Brian Robinson: Executive Vice President, Chief Creative Officer
* Eric Parr: Senior Vice President of Creative Studio
* Russ Dagon: Senior Vice President, Resort Development
* Gene Dobrzyn: Senior Vice President, Project Management Office
* Brawner Greer: Senior Vice President, Legal Affairs
* Charlie Gundacker: Senior Vice President, Executive Project Director
* Caryl Lucarelli: Senior Vice President, Human Resources, Universal Creative, and International
* Daniel Memis: Senior Vice President, Chief Financial Officer

## Notable projects
### Attractions
#### Universal Volcano Bay

Universal Volcano Bay is Universal's first attempt at developing a water theme park. This project, the third park at Universal Orlando Resort, replaced Wet 'n Wild Orlando in 2017. At the center of the park is "Krakatau", a 200-foot-tall (61 m) volcano. Its slides include water coasters, capsule plunge slides, and slides that drop riders four feet above the pool below. Similarly to Disney's MagicBands, Volcano Bay uses TapuTapu wristband technology, which was later used in the Super Nintendo World areas.

#### Jurassic World VelociCoaster

VelociCoaster is said to be Florida's fastest, tallest, and most intense launch coaster, traveling at speeds up to 70 miles per hour (110 km/h), and reaching a maximum height of 155 feet (47 m). VelociCoaster features two high-speed launches powered by linear synchronous motors, a top hat, four inversions, and an over-water heartline roll dubbed the "Mosasaurus Roll."

#### Super Nintendo World

Universal Studios Japan contains the world's first Super Nintendo World area. This area contains dozens of interactive elements, as well as two rides that let guests experience the world of the Super Mario franchise. Universal Creative worked closely with Nintendo, including Shigeru Miyamoto, to create the area. The rides in this land include Mario Kart: Koopa's Challenge, an interactive dark ride with augmented reality based on the Mario Kart spin-off franchise. Super Nintendo World uses "Power-Up Bands" that allow guests to interact with certain elements in the land, such as the "Power-Up Band Key Challenges", and track high scores through the official Universal Studios Japan smartphone application.

#### Hagrid's Magical Creatures Motorbike Adventure

Universal Creative's Hagrid's Magical Creatures Motorbike Adventure has 7 launches, more than most coasters, and contains the longest coaster track in Florida, measuring approximately 1 mile (1.6 km) in length. The ride has a free-fall vertical drop of 17 feet (5.2 m), and it catapults guests 65 feet (20 m) in the air at more than a 70-degree angle before immediately dropping them back down in one movement. The construction of this attraction also included planting a forest of 1,200 trees.
Hagrid's Magical Creatures Motorbike Adventure won the Thea Award from the Themed Entertainment Association for outstanding achievement, the Best New Roller Coaster Award from Theme Park Insider, and was named "best new attraction installation of 2019" from the 2019 Golden Ticket Awards.

#### Transformers: The Ride - 3D

Universal Creative, in partnership with Oceaneering International and Industrial Light & Magic, created Transformers: The Ride - 3D at Universal Studios Singapore, Universal Studios Hollywood, and Universal Orlando Resort. The attraction blends computer-generated imagery with reality, using 14 screens and physical props. Universal Creative opened this attraction in Singapore in 2011, Hollywood in 2012, and Orlando in 2013. Due to space constraints, the Orlando ride was placed on two stories. Transformers: The Ride - 3D has won numerous awards, including the Thea Award for outstanding achievement, the International 3D Society Lumiere Award, and was named "best new attraction" from Theme Park Insider.

#### The Amazing Adventures of Spider-Man

Universal Creative's The Amazing Adventures of Spider-Man is a dark ride using advanced audio, with the sound accurate to 1⁄5 of a video frame. Universal Creative partnered with Oceaneering International to create a 12-passenger motion-base simulator pod capable of six degrees of freedom (heave, sway, surge, yaw, pitch, and roll), and 360-degree rotation (achieved with a ring and pinion gear system), all contained in an angled shell to direct riders' view. Universal Creative's Phil Hettema and William Mason received inventor credits on the ride system patent, known as the SCOOP.
Universal Creative employees Scott Trowbridge and Thierry Coup storyboarded a scene-by-scene breakdown of the ride that would be projected onto thirteen 30-foot-tall projection screens integrated with physical sets. Since guests would be moving toward, away from, or past these 3D screens, animators had to consider the perspective shift that viewers would actually encounter if these really matched. They developed a new process they called "squinching", used to account for a viewer's moving sightline and distorting the animation to match.
Created for the Islands of Adventure theme park that opened on May 28, 1999, The Amazing Adventures of Spider-Man won Amusement Today's Golden Ticket Award for Best Dark Ride for twelve consecutive years from 1999 through to 2010. In 2000, the ride won a Thea Award from the Themed Entertainment Association for outstanding themed entertainment, and experience design. It has also won numerous public-voted Theme Park Insider Awards, and Screamscape Ultimate Awards. The ride has been duplicated at Universal Studios Japan, which opened in January 2004.

#### Harry Potter, and the Forbidden Journey

Harry Potter, and the Forbidden Journey opened in June 2010 as part of The Wizarding World of Harry Potter - Hogsmeade at Islands of Adventure. It features robotic arms as a ride vehicle which are mounted on a track, to travel through the attraction while performing their movements in synchronization with the ride's show elements (animated props, projection surfaces, and so on). In Amusement Today's annual Golden Ticket Awards, Harry Potter, and the Forbidden Journey debuted as the best new ride of 2010. It won the Best Dark Ride category for five consecutive years from 2011 to 2015. Due to the popularity of the ride, it was duplicated at Universal Studios Japan (which opened on July 18, 2014), and Universal Studios Hollywood (which opened on April 7, 2016).

### Resorts

The Universal Creative Resort Development team designs, and develops resort, hotel, restaurant, and retail experiences for Universal Parks & Resorts. Universal Orlando Resort's long-standing partnership with Loews Hotels led to the development of Loews Portofino Bay Hotel, Hard Rock Hotel, Loews Royal Pacific Resort, Cabana Bay Beach Resort, Loews Sapphire Falls Resort, Universal's Aventura Hotel, Universal's Endless Summer Resort – Surfside, and Universal's Endless Summer Resort – Dockside. Universal Creative's other resorts include The Universal Studios Grand Hotel, and the NUO Resort Hotel – Universal Beijing Resort at Universal Beijing Resort.

### Restaurants

Universal Creative designs, and develops the restaurants inside Universal's theme parks, as well as their Universal CityWalk shopping, and restaurant areas. Restaurants within the parks include Mythos Restaurant, The Leaky Cauldron, and The Three Broomsticks at Universal Orlando Resort. Restaurants in Universal CityWalk Orlando include The Cowfish, Vivo Italian Kitchen, Toothsome Chocolate Emporium, and Savory Feast Kitchen. Other restaurants shared between several Universal CityWalk areas include Jimmy Buffett's Margaritaville, Bubba Gump, and Voodoo Doughnut.

## All projects
### Current projects

Universal Creative is in the process of developing Epic Universe, the fourth park to be added to the Universal Orlando Resort portfolio, which was announced in August 2019. It will feature an entertainment center, hotels, shops, restaurants, and more. It is expected to be located within a larger 750-acre site that will nearly double Universal's total available acreage in Central Florida. The park is set to open on May 22, 2025.
On January 11, 2023, Universal announced two projects: Universal Kids Resort, a "new concept"-styled theme park geared towards families with children in Frisco, Texas, and Universal Horror Unleashed, a "horror-experience" in Las Vegas.
On December 19, 2023, Universal confirmed it had "acquired land" near Bedford, UK, and is "at the early stages of exploring its feasibility for a potential park, and resort at this site".
| Project | Park/Resort | Opening Date |
| Universal Epic Universe | Universal Orlando | May 22, 2025 |
| Universal Horror Unleashed | Area15 | August 14, 2025 |
| Super Nintendo World | Universal Studios Singapore | 2025 |
| Unnamed second theme park | Universal Beijing | 2025 |
| Universal Kids Resort | Universal Kids Resort | May 2026 |
| Fast & Furious: Hollywood Drift | Universal Studios Hollywood | 2026 |
| Universal Studios United Kingdom | Universal Studios United Kingdom | 2031 |

### Past projects
## Patents

Universal Creative files numerous patents for new technologies with the United States Patent and Trademark Office. In 2019, Universal Creative filed 43 patents. Some notable patents include the SCOOP ride vehicle designed for The Amazing Adventures of Spider-Man in Universal Orlando Resort, interactive wand technology for the Wizarding World of Harry Potter, and moving portraits for the queue of Harry Potter and the Forbidden Journey. "We actually had to create the technology which was used to make those portraits look like moving paintings," said Thierry Coup, Senior Vice President of Universal Creative's Creative Studio. "There's a whole portfolio of patents that Universal filed just with the creation of this attraction".

## Awards
### Thea Awards

| Award | Year(s) Received | Project | Park/Resort |
| Paragon Award | 2015 | The Wizarding World of Harry Potter | Universal Studios Florida |
| Paragon Award | 2015 | Diagon Alley | Universal Studios Florida |
| Paragon Award | 2015 | Hogwarts Express | Universal Studios Florida |
| Paragon Award | 2015 | Diagon Alley Retail/Dining | Universal Studios Florida |
| Award for Outstanding Achievement | 1996 | Waterworld: A Live Sea War Spectacular | Universal Studios Hollywood |
| Award for Outstanding Achievement | 1997 | Terminator 2: 3D: The Battle Across Time | Universal Studios Florida |
| Award for Outstanding Achievement | 2000 | FiestAventura | Universal Studios Port Aventura |
| Award for Outstanding Achievement | 2000 | The Amazing Adventures of Spider-Man | Islands of Adventure |
| Award for Outstanding Achievement | 2001 | Men in Black: Alien Attack | Universal Studios Florida |
| Award for Outstanding Achievement | 2002 | Animal Celebration | Universal Studios Japan |
| Award for Outstanding Achievement | 2002 | Templo del Fuego | Universal Studios Port Aventura |
| Award for Outstanding Achievement | 2005 | Revenge of the Mummy | Universal Studios Florida |
| Award for Outstanding Achievement | 2006 | Fear Factor Live | Universal Studios Florida |
| Award for Outstanding Achievement | 2008 | Peter Pan's Neverland | Universal Studios Japan |
| Award for Outstanding Achievement | 2009 | The Simpsons Ride | Universal Studios Florida |
| Award for Outstanding Achievement | 2009 | The Simpsons Ride | Universal Studios Hollywood |
| Award for Outstanding Achievement | 2010 | Disaster! | Universal Studios Florida |
| Award for Outstanding Achievement | 2011 | The Wizarding World of Harry Potter | Islands of Adventure |
| Award for Outstanding Achievement | 2011 | Harry Potter, and the Forbidden Journey | Islands of Adventure |
| Award for Outstanding Achievement | 2012 | Space Fantasy The Ride | Universal Studios Japan |
| Award for Outstanding Achievement | 2013 | Transformers: The Ride 3D | Universal Studios Hollywood |
| Award for Outstanding Achievement | 2013 | Transformers: The Ride 3D | Universal Studios Singapore |
| Award for Outstanding Achievement | 2014 | The Song of An Angel | Universal Studios Japan |
| Award for Outstanding Achievement | 2015 | Harry Potter & The Escape from Gringotts | Universal Studios Florida |
| Award for Outstanding Achievement | 2017 | Springfield (Themed Food & Beverage Experience) | Universal Studios Hollywood |
| Award for Outstanding Achievement | 2018 | Universal's Volcano Bay | Universal Orlando Resort |
| Award for Outstanding Achievement | 2019 | Universal Spectacle Night Parade – The Best of Hollywood | Universal Studios Japan |
| Award for Outstanding Achievement | 2020 | Hagrid's Magical Creatures Motorbike Adventure | Universal Studios Florida |
| Award for Outstanding Achievement | 2021 | Super Nintendo World | Universal Studios Japan |
| Award for Outstanding Achievement | 2021 | The Bourne Stuntacular | Universal Studios Florida |
| Award for Outstanding Achievement | 2022 | Universal Beijing Resort | Universal Beijing Resort |
| Award for Outstanding Achievement | 2022 | Untrainable | Universal Beijing Resort |
| Award for Outstanding Achievement | 2022 | Jurassic World Adventure | Universal Beijing Resort |
| Award for Technical Excellence | 2015 | Interactive Wands | Universal Studios Florida |
| Classic Award | 2002 | Universal Studio's Tram Tour | Universal Studios Hollywood |
| Classic Award | 2017 | WaterWorld: A Live Sea War Spectacular | Universal Studios Hollywood |

### The Golden Ticket Awards presented by Amusement Today

| Award | Year(s) Received | Project | Park/Resort | Notes |
| Best Indoor Attraction | 1998 | Back to the Future: The Ride | Universal Studios Florida | |
| Best Simulated Interactive Ride | 1998 | Back to the Future: The Ride | Universal Studios Florida | |
| Best Dark Ride | 1999 - 2010 | The Amazing Adventures of Spider-Man | Islands of Adventure | |
| Best Dark Ride | 2011 - 2015 | Harry Potter, and the Forbidden Journey | Islands of Adventure | |
| Best Water Ride | 2001 - 2002, 2004, 2006 - 2014 | Dudley Do-Right's Ripsaw Falls | Islands of Adventure | |
| Best Indoor Coaster | 2008 - 2019 | Revenge of the Mummy | Universal Studios Florida | In 2019, Amusement Today retired the category of Best Indoor Coaster as Revenge of the Mummy had won it every year since 2008. As well as retiring the category, Amusement Today presented Revenge of the Mummy with the Legend's Award. |
| Best New Attraction | 2010 | Harry Potter, and the Forbidden Journey | Islands of Adventure | |
| Best New Attraction | 2019 | Hagrid's Magical Creatures Motorbike Adventure | Islands of Adventure | |
| Best New Attraction | 2020/2021 | Jurassic World VelociCoaster | Islands of Adventure | |
| Golden Ticket Awards Legend | 2019 | Revenge of the Mummy | Universal Studios Florida | |

### Theme Park Insider Awards

| Award | Year(s) Received | Project | Park/Resort |
| Best Theme Park | 2002 - 2004, 2010 - 2011. 2020 - 2022 | Islands of Adventure | Islands of Adventure |
| Best Attraction | 2002 - 2005 | The Amazing Adventures of Spider-Man | Islands of Adventure |
| Best Roller Coaster | 2003 - 2004 | The Incredible Hulk | Islands of Adventure |
| Best Roller Coaster | 2021 | Hagrid's Magical Creatures Motorbike Adventure | Islands of Adventure |
| Best Roller Coaster | 2022 | Jurassic World VelociCoaster | Islands of Adventure |
| Best Table Service Restaurant | 2003 - 2008, 2019 - 2022 | Mythos Restaurant | Islands of Adventure |
| Best New Attraction | 2004 | Revenge of the Mummy | Universal Studios Florida |
| Best New Attraction | 2008 | The Simpsons Ride | Universal Studios Florida |
| Best New Attraction | 2010 | Harry Potter, and the Forbidden Journey | Islands of Adventure |
| Best New Attraction | 2012 | Transformers: The Ride | Universal Studios Hollywood |
| Best New Family Attraction | 2015 | Hogwarts Express | Universal Orlando Resort |
| Best Quick-Service Restaurant | 2015, 2020 | The Leaky Cauldron | Universal Studios Florida |
| Best Quick-Service Restaurant | 2016 - 2018 | The Three Broomsticks | Universal Studios Hollywood |
| Best New Theme Park | 2017 | Volcano Bay | Volcano Bay |
| Best New Roller Coaster | 2017 | Krakatau | Volcano Bay |
| Best New Roller Coaster | 2020 | Hagrid's Magical Creatures Motorbike Adventure | Islands of Adventure |
| Best New Roller Coaster | 2022 | Jurassic World VelociCoaster | Islands of Adventure |
| Best Show | 2022 | Untrainable | Universal Studios Beijing |

### Brass Ring Awards

| Award | Year(s) Received | Project | Park/Resort |
| Most Creative Holiday Show | 2021 | Crystal Promise | Universal Studios Japan |