# CommuteAir

CommuteAir is a regional airline of the United States founded in 1989. Today, CommuteAir operates more than 1,600 weekly flights, exclusively on behalf of United Express, serving over 75 U.S. destinations and 3 in Mexico. CommuteAir's fleet of Embraer ERJ 145 aircraft fly from its bases at Washington–Dulles and Houston–Intercontinental. The company was previously called CommutAir until July 26, 2022, when it legally changed its name to the present-day CommuteAir.

## History

The airline was established in 1989, with headquarters at Clinton County Airport in Plattsburgh, New York. Operations began on August 1, 1989, as a marketing affiliate of USAir.
The airline changed affiliations to Continental Airlines in late 2000, when US Airways and CommuteAir failed to reach a mutually acceptable extension agreement, and CommuteAir decided not to renew the codeshare agreement. In July 2001, the company announced plans to downsize its fleet and workforce by approximately half and change the route structure of the airline. In early 2002, the company began a "micro-hub" operation based in Albany, New York. At its high point in 2003 and 2004, the hub served 21 cities within the Northeast and Canada with a fleet of Beechcraft 1900s. Service was also provided out of Boston's Logan International Airport to several Northeast cities.
In January 2003, CommuteAir announced an agreement with Continental to feed the latter's Cleveland, Ohio hub. Service commenced on March 16, 2003, serving Kalamazoo, Michigan and Elmira, New York. Two cities were added the following month and by August 2003, CommuteAir served 12 cities from the Cleveland hub.
CommuteAir leased sixteen Bombardier Q200 aircraft from Horizon Air in 2006. The following year, the Beech 1900s were phased out.
On October 30, 2007, the company moved all remaining operations from Clinton County Airport, due to the closure of the airport. All operations were then conducted out of Cleveland Hopkins International Airport.
On October 2, 2008, the company began operations out of Newark Liberty International Airport, following Continental Airlines plan to adjust to the softening industry.
CommuteAir's pilot group voted for union representation by the Air Line Pilots Association in 2008. That same year, Continental Airlines announced that it would cut flights and more than 3,000 jobs. Subsequently, it was announced that some of CommuteAir's Cleveland flights would be eliminated as part of Continental's cutbacks.
In 2010, following the merger of United and Continental, CommuteAir became a United Express carrier and United Airlines asked CommuteAir to obtain five Bombardier Q300s. Two of the aircraft were allocated to Cleveland services and three aircraft were allocated to Newark services.
In 2012, CommuteAir opened a hub at Washington-Dulles International Airport.
In July 2014, CommuteAir closed its pilot base at Cleveland Hopkins International Airport, after United Airlines withdrew its Cleveland hub. CommuteAir also closed its Cleveland maintenance base, and replaced it with a new maintenance base in Albany, New York.
On November 9, 2015, CommuteAir announced that it has reached an agreement with United Airlines to significantly increase the number of airplanes flown under the United Express brand by adding Embraer ERJ 145 jet operations to the company's existing fleet of Bombardier turbo-prop aircraft.
In July 2016, CommuteAir began commercial service with its inaugural flight on the ERJ 145 jet from Washington, D.C. to Columbia, SC.
In September 2017, the Q300 was phased out and in January 2018, the Q200 was phased out, marking the end of turbo-prop operations.
On July 30, 2020, it was announced that United Airlines had decided to end its contract with fellow United Express affiliate ExpressJet and transferred these operations to CommuteAir. CommuteAir became the sole operator of the United Express ERJ 145 fleet.
On September 30, 2020, CommuteAir started servicing United's Houston hub and on March 28, 2021, it began service out of Denver International Airport. The latter marks the return of the ERJ 145 to the Denver United Express fleet since COVID and the cessation of operations by Trans States Airlines. CommuteAir operated its final flights from Denver in May 2024 before closing its pilot and flight attendant bases and consolidating its operations in Houston and Washington-Dulles.
On January 19, 2023, hacker maia arson crimew announced she had compromised web servers belonging to CommuteAir and obtained access to flight and personnel scheduling systems, the personal data of airline staff, and a 2019 copy of the US Government No Fly List.

## Destinations

List of destinations (As of 31 January 2024) :
| City | Country (Subdivision) | IATA | Airport | Notes |
| Birmingham | United States (Alabama) | BHM | Birmingham–Shuttlesworth International Airport | |
| Huntsville | United States (Alabama) | HSV | Huntsville International Airport | |
| Mobile | United States (Alabama) | MOB | Mobile Regional Airport | |
| Bentonville | United States (Arkansas) | XNA | Northwest Arkansas National Airport | |
| Little Rock | United States (Arkansas) | LIT | Clinton National Airport | |
| Durango | United States (Colorado) | DRO | Durango–La Plata County Airport | |
| Colorado Springs | United States (Colorado) | COS | Colorado Springs Airport | |
| Grand Junction | United States (Colorado) | GJT | Grand Junction Regional Airport | |
| Hartford | United States (Connecticut) | BDL | Bradley International Airport | |
| Panama City | United States (Florida) | ECP | Northwest Florida Beaches International Airport | |
| Pensacola | United States (Florida) | PNS | Pensacola International Airport | |
| Savannah | United States (Georgia) | SAV | Savannah/Hilton Head International Airport | |
| Wichita | United States (Kansas) | ICT | Wichita Dwight D. Eisenhower National Airport | |
| Louisville | United States (Kentucky) | SDF | Louisville International Airport | |
| Cincinnati / Northern Kentucky | United States (Kentucky) | CVG | Cincinnati/Northern Kentucky International Airport | |
| Baton Rouge | United States (Louisiana) | BTR | Baton Rouge Metropolitan Airport | |
| Lake Charles | United States (Louisiana) | LCH | Lake Charles Regional Airport | |
| Lafayette | United States (Louisiana) | LFT | Lafayette Regional Airport | |
| Shreveport | United States (Louisiana) | SHV | Shreveport Regional Airport | |
| Portland | United States (Maine) | PWM | Portland International Jetport | |
| Detroit | United States (Michigan) | DTW | Detroit Metropolitan Airport | |
| Gulfport / Biloxi | United States (Mississippi) | GPT | Gulfport–Biloxi International Airport | |
| Jackson | United States (Mississippi) | JAN | Jackson–Medgar Wiley Evers International Airport | |
| St. Louis | United States (Missouri) | STL | St. Louis Lambert International Airport | |
| Springfield | United States (Missouri) | SGF | Springfield–Branson National Airport | |
| Lincoln | United States (Nebraska) | LNK | Lincoln Airport | Maintenance Base |
| Albuquerque | United States (New Mexico) | ABQ | Albuquerque International Sunport | |
| Hobbs | United States (New Mexico) | HOB | Lea County Regional Airport | |
| Santa Fe | United States (New Mexico) | SAF | Santa Fe Regional Airport | |
| Albany | United States (New York) | ALB | Albany International Airport | Maintenance base |
| Buffalo | United States (New York) | BUF | Buffalo Niagara International Airport | |
| Rochester | United States (New York) | ROC | Greater Rochester International Airport | |
| Syracuse | United States (New York) | SYR | Syracuse Hancock International Airport | |
| Minot | United States (North Dakota) | MOT | Minot International Airport | Charters Only |
| Cleveland | United States (Ohio) | CLE | Cleveland Hopkins International Airport | Headquarters |
| Columbus | United States (Ohio) | CMH | John Glenn Columbus International Airport | |
| Dayton | United States (Ohio) | DAY | Dayton International Airport | |
| Tulsa | United States (Oklahoma) | TUL | Tulsa International Airport | |
| Harrisburg | United States (Pennsylvania) | MDT | Harrisburg International Airport | |
| Philadelphia | United States (Pennsylvania) | PHL | Philadelphia International Airport | |
| Wilkes-Barre / Scranton | United States (Pennsylvania) | AVP | Wilkes-Barre/Scranton International Airport | |
| State College | United States (Pennsylvania) | SCE | State College Regional Airport | |
| Providence | United States (Rhode Island) | PVD | T.F. Green International Airport | |
| Charleston | United States (South Carolina) | CHS | Charleston International Airport | |
| Columbia | United States (South Carolina) | CAE | Columbia Metropolitan Airport | |
| Knoxville | United States (Tennessee) | TYS | McGhee Tyson Airport | |
| Memphis | United States (Tennessee) | MEM | Memphis International Airport | |
| Nashville | United States (Tennessee) | BNA | Nashville International Airport | |
| Amarillo | United States (Texas) | AMA | Rick Husband Amarillo International Airport | |
| Brownsville | United States (Texas) | BRO | Brownsville/South Padre Island International Airport | |
| Corpus Christi | United States (Texas) | CRP | Corpus Christi International Airport | |
| Harlingen | United States (Texas) | HRL | Valley International Airport | |
| Houston | United States (Texas) | IAH | George Bush Intercontinental Airport | Hub |
| Laredo | United States (Texas) | LRD | Laredo International Airport | |
| Lubbock | United States (Texas) | LBB | Lubbock Preston Smith International Airport | |
| McAllen | United States (Texas) | MFE | McAllen Miller International Airport | |
| Midland | United States (Texas) | MAF | Midland International Air and Space Port | |
| Burlington | United States (Vermont) | BTV | Burlington International Airport | |
| Charlottesville | United States (Virginia) | CHO | Charlottesville-Albemarle Airport | |
| Norfolk | United States (Virginia) | ORF | Norfolk International Airport | |
| Richmond | United States (Virginia) | RIC | Richmond International Airport | |
| Roanoke | United States (Virginia) | ROA | Roanoke Regional Airport | |
| Washington, D.C./ Northern Virginia | United States (Virginia) | IAD | Washington Dulles International Airport | Hub |
| Casper | United States (Wyoming) | CPR | Casper–Natrona County International Airport | |
| Cody | United States (Wyoming) | COD | Yellowstone Regional Airport | |
| Toronto | Canada (Ontario) | YYZ | Lester Pearson International Airport | |
| Ottawa | Canada (Ontario) | YOW | Ottawa Macdonald–Cartier International Airport | |
| Montréal | Canada (Quebec) | YUL | Montréal-Pierre Elliott Trudeau International Airport | |
| Aguascalientes | Mexico (Aguascalientes) | AGU | Lic. Jesús Terán Peredo International Airport | |
| Oaxaca | Mexico (Oaxaca) | OAX | Xoxocotlán International Airport | |
| Morelia | Mexico (Michoacán) | MLM | General Francisco Mujica International Airport | |
| Tampico | Mexico (Tamaulipas) | TAM | General Francisco Javier Mina International Airport | |
| Puebla City | Mexico (Puebla) | PBC | Hermanos Serdán International Airport | |
| Veracruz | Mexico (Veracruz) | VER | Veracruz International Airport | |

## Crew bases

* Washington, D.C. / Northern Virginia - Washington Dulles International Airport
* Houston, Texas - George Bush Intercontinental Airport

## Maintenance bases

* Albany, New York - Albany International Airport
* Houston, Texas - George Bush Intercontinental Airport
* Lincoln, Nebraska - Lincoln Airport
* Washington, D.C. / Northern Virginia - Washington Dulles International Airport

## Fleet

As of February 2025, the CommuteAir fleet includes the following aircraft:
| Aircraft | Active | Orders | Passengers | Notes |
| Embraer ERJ 145 | 64 | — | 50 | United Express |
| Embraer 170 | 1 | — | 76 | CommuteAir |
| Total | 65 | — | — | |
As of January 2020, CommuteAir average fleet age was 15.2 years old.

### Historical fleet

The CommuteAir fleet was once composed entirely of Beechcraft 1900 aircraft, operated for US Airways Express and later for Continental Connection.
CommuteAir operated the final turboprop flight for United Express on Sunday, January 7, 2018.
This flight, UCA4909/C54909 between Syracuse Airport and Dulles Airport was operated by tail number N363PH. It marked the end of an era for both CommuteAir and United Express. The Bombardier DHC-8-200 was subsequently ferried to Roswell International Air Center for retirement.
* Beechcraft 1900C
* Beechcraft 1900D
* Bombardier Q200
* Bombardier Q300

## Incidents and accidents
### CommutAir Flight 4821

On January 3, 1992, CommutAir Flight 4821, a Beechcraft 1900C operating for USAir Express was flying from Plattsburgh, New York to Newark, New Jersey, with stops in Saranac Lake and Albany in New York, crashed into a wooded mountaintop as it was landing at Adirondack Regional Airport. Of the four people on board (two passengers and two crew), two were killed while the other two sustained serious injuries.
The cause of the crash was determined to be pilot error in establishing a stabilized approach and cross-checking instruments. Factors related to the accident were: weather conditions and possible precipitation static interference, caused by inadequate grounding between the radome and fuselage that could have resulted in unreliable glide slope indications."

### CommutAir Flight 4933

On March 4, 2019, CommutAir Flight 4933, operating for United Express, landed off the runway during its second attempt at landing in Presque Isle International Airport. The left main landing gear was torn from the aircraft and embedded in one of the two rear engines. The accident resulted in a loss of the airframe. Passengers and crew were evacuated, with three passengers and one crew member requiring treatment for minor injuries.
The National Transportation Safety Board (NTSB) attributed the accident to confirmation bias which prompted the pilots to continue descending even though they could not see the runway due to snow. Contributing factors were poor decision-making by the captain, fatigue of the first officer, and misalignment of the localizer caused by snow. The NTSB criticized the airline's training practices, as the captain had been promoted to that status despite a history of training failures and disciplinary action. The NTSB also noted that at least six CommutAir flight crews had noticed the localizer misalignment prior to the accident but none had reported it under the airline's safety program until after the event; one CommuteAir crew had reported the problem to the Federal Aviation Administration beforehand, but the agency did not issue a NOTAM because protocol dictated that more than one report was required.