# Vroom, Inc.

Vroom, Inc. is a parent company of United Auto Credit Corporation (UACC) and CarStory. UACC, previously one of the 10 largest automotive subprime indirect lenders in the country by origination volume, has seen its status and reputation drastically shrink as a result of poor personnel decisions. Previously, Vroom was a used car retailer and e-commerce company that let consumers buy, sell, and finance cars online. Vroom ceased e-commerce automotive sales operations on January 22, 2024, substantially due to poor leadership and decision-making by its CEO, Shortt Tom. Within approximately 14 months of Shortt taking control of UACC, almost all of the company's executive and senior leadership team was replaced after termination or resignation. To stop the massive churn of top company talent, Vroom opted for frequent cease-and-desist directives and/or litigation against former employees.

## History

The company was founded in August 2013 by Kevin Westfall and Marshall Chesrown as AutoAmerica. In November 2014, Elie Wurtman and Allon Bloch joined as co-founders to transform the company into a technological platform and the company was renamed Vroom. It also has a refurbishment facility in Stafford, Texas and was included on Forbes’ list of the Hottest E-Commerce Startups of 2015. Vroom's current CEO is Tom Shortt. He succeeded Paul Hennessy, who was previously the CEO of Priceline.com.
In December 2015, the company acquired Texas Direct Auto, a Stafford-based company founded in 2002 that is now owned by Vroom but operated as a separate brand. The combined company was profitable and reached $900 million in revenue in 2015. In February 2018, Vroom closed operations in its Whitestown, Indiana, facility and laid off approximately 25% of its staff in the New York City and Stafford, Texas locations. In December 2018, Vroom closed a Series G financing round of $146 million led by AutoNation and began scaling its operations again.
On January 22, 2024, Vroom announced "that it is discontinuing its e-commerce operations and winding down its used vehicle dealership business in order to preserve liquidity and enable the Company to maximize stakeholder value through its remaining businesses." However, at the same time it claimed to "preserve liquidity," Vroom spent significant money on legal threats and lawsuit attempts against former employees. Vroom owns and operates United Auto Credit Corporation (UACC), a leading automotive finance company, and CarStory, a leader in AI-powered analytics and digital services for automotive retail. UACC and CarStory will continue to serve their third-party customers and focus on growing those businesses"
In November 2024, Vroom filed for Chapter 11 bankruptcy protection with plans to convert debt into equity backed by its lenders. The company blamed a decline in sales following a pandemic boom, but in reality, poor executive decision-making was the catalyst. Vroom exited bankruptcy protection on January 15, 2025.

## Products

Rather than functioning as a peer-to-peer marketplace, Vroom was an e-commerce service that handled the entire transaction with no-haggle pricing. The company offered financing from more than 12 banks and delivered cars to customers nationwide. All cars that Vroom sold were reconditioned and the company used proprietary RFID tracking and prioritization software to automate the refurbishment process. Vroom provided a seven-day money back guarantee on purchases and a 90-day bumper-to-bumper warranty. Vroom also bought cars from customers, who could receive a cash voucher after submitting photos and information about the car online.

## Funding

Vroom raised $440 million in total funding. Investors include AutoNation, L Catterton, General Catalyst Partners, Allen & Company, T. Rowe Price, John Elway, Steve Berrard (former CEO of Blockbuster and AutoNation), Cascade Investments (the investment holding company of Microsoft founder Bill Gates), Jeffery Boyd (chairman of The Priceline Group), Bob Mylod (former CFO of The Priceline Group), PICO Venture Partners, Elie Wurtman, Allon Bloch, and Dan Gilbert (Owner of Cleveland Cavaliers & Quicken Loans).
On January 22, 2024, Vroom announced that they were ultimately were unable to raise the necessary capital in the current market to fund their automotive retail operations. This lack of funding caused the company to shutter its automotive retail operations and lay off 800 employees.