# Jim Browning (YouTuber)

Jim Browning is the Internet alias of a software engineer and YouTuber from Northern Ireland whose content focuses on scam baiting and investigating call centres engaging in fraudulent activities. Browning cooperates with other YouTubers and law enforcement when they seek his expertise in investigating and infiltrating scam call centers. Browning has published several journalistic exposé videos highlighting the results of his investigations.

## Scambaiting

A software engineer, Browning began researching scam operations after his relative lost money to a technical support scam. He started his YouTube channel to upload footage to send to authorities as evidence against scammers.
He has since carried out investigations into various scams, in which he infiltrates computer networks run by scammers who claim to be technical support experts or pose as US IRS agents and use remote desktop software or social engineering. Such scams have involved unsolicited calls offering computer services, or websites posing to be reputable companies such as Dell or Microsoft.

### BBC Panorama investigation

Browning was featured in a March 2020 episode of British documentary series Panorama, in which a large-scale technical support scamming operation was infiltrated and extensively documented by Browning and fellow YouTuber Karl Rock. The duo recorded drone and CCTV footage of the facility in Gurugram, Haryana, India and gathered incriminating evidence linking alleged scammer Amit Chauhan, who also operated a fraudulent travel agency called "Faremart Travels", to a series of scams targeting computer-illiterate and elderly people in the United Kingdom and United States. During a private meeting with his associates, Chauhan was quoted as stating, "We don't give a shit about our customers". Some of his call centre agents were recorded scamming and laughing at a British man who admitted to being depressed. They were also recorded conning a blind woman with diabetes. Chauhan denied the allegations in a phone interview with the BBC, and he was arrested along with his accountant Sumit Kumar in a raid by Delhi Police. On 2 May 2022, Chauhan was acquitted of all charges at a court hearing in Gurugram and released.

### Money-mule catching

In March 2021, Browning and fellow YouTuber Mark Rober collaborated to construct and distribute automated glitter bombs to identify and report money mules who were receiving their money via shipping services, such as FedEx, before sending it to scammers.

### New York Times interview

Browning was covered in a 2021 New York Times article documenting their confrontation of a small-scale refund scam operation based in Kolkata, India. The journalist, Yudhijit Bhattacharjee, a native of Kolkata who moved to the United States, described a December 2019 scam-baiting operation by Browning, during which Browning intercepted a refund scam involving an elderly woman. Suspicious, the woman told the scammer that she would cease contact with him, only for the scammer to lock her computer. Browning was able to contact the woman and help her unlock the computer. Bhattacharjee later flew to India to check out call centers that Browning had identified as possible scammers and to confront the individual who had perpetrated the refund scam on the elderly woman.

### AARP report

The April 2021 issue of the American Association of Retired Persons (AARP) Bulletin contains an 11-page article by the director of AARP's Washington state office, centering on Browning's work fighting cyber scams.

### Temporary channel deletion

On 26 July 2021, Browning was targeted by scammers who pretended to be YouTube support staff and misled him into deleting his own channel. His channel was reinstated four days later. He explained in a video that the scammer used Google Chat to send an authenticated phishing email from the "google.com" domain and convinced Browning to delete his channel under the pretense of moving it to a new YouTube brand account.

### Scam Interceptors

In 2022, BBC commissioned for a television series for BBC One, Scam Interceptors, presented by Rav Wilding. In the series, Browning and a team of white hat hackers attempt to intercept criminals and prevent fraudulent activity. The first series premiered on 4 April 2022, and the second on 1 May 2023.

## Awards and nominations

| Year | Award | Category | Result | Ref. |
| 2022 | 12th Streamy Awards | Collaboration | Won | |