# When the Phone Rings

When the Phone Rings (Korean: 지금 거신 전화는) is a 2024–2025 South Korean television series written by Kim Ji-woon, co-directed by Park Sang-woo and Wi Deuk-gyu, and starring Yoo Yeon-seok, Chae Soo-bin, Heo Nam-jun, and Jang Gyu-ri. It premiered on MBC TV on November 22, 2024, and aired every Friday and Saturday at 21:50 (KST) for 12 episodes. It is available for streaming on Netflix in selected regions.

## Synopsis

When the Phone Rings is a story that unfolds when a Show Window couple, who have been living without speaking to each other for three years in an arranged marriage, receive a threatening phone call from a kidnapper.

## Cast
### Main

* Yoo Yeon-seok as Baek Sa-eon
    A former war correspondent and announcer, Baek is from a politically connected family. He is the youngest presidential spokesperson.
* Chae Soo-bin as Hong Hee-joo / Na Hee-joo
    A sign language interpreter, who lost her voice due to a traffic accident from childhood. She is Sa-eon's wife.
* Heo Nam-jun as Ji Sang-woo
    A psychiatrist who is also active as a YouTuber at the same time, which is mostly related to unsolved cases.
* Jang Gyu-ri as Na Yu-ri
    A broadcasting station announcer and Sa-eon's junior. She is a cheerful person.

### Supporting
#### Sa-eon's family

* Jung Dong-hwan as Baek Jang-ho
    Sa-eon's late grandfather and politician.
* Yoo Sung-joo [ko] as Baek Ui-yong
    Sa-eon's father and candidate of an upcoming presidential election.
* Chu Sang-mi as Shim Kyu-jin
    Sa-eon's mother.

#### Hee-joo's family

* Choi Kwang-il [ko] as Hong Il-kyung
    The chairman of Cheongwoon Ilbo. Hee-joo's stepfather.
* Oh Hyun-kyung as Kim Yeon-hui
    A former club singer. Hee-joo's mother. Il-kyung's second wife.
* Han Jae-yi [ko] as Hong In-ah
    Il-kyung's eldest daughter.
* Park Won-sang as Na Jin-cheol
    Hee-joo's biological father. A former club host. He is hospitalized in a nursing home after being diagnosed with dementia.

#### People in the presidential office

* Im Chul-soo as Kang Young-woo
    A Spokesperson's Office Manager.
* Choi Woo-jin [ko] as Park Do-jae
    A special administrative officer who most closely assists Sa-eon.
* Park Sun-young as Kim Soo-young
    A Spokesperson's Office Administrative Officer.
* Song Jin-hee as Ahn Jin-hee
    A Spokesperson's Office Administrative Officer.
* Jung Ji-hwan as Jeong Won-bin
    A rookie sign language interpreter.

#### People around Sa-eon

* Ko Sang-ho [ko] as Jang Hyuk-jin
    A reporter and Sa-eon's close friend.
* Kim Jun-bae [ko] as Jung Sang-hoon
    A fisherman who adopted Sa-eon as his son before Sa-eon became the Baek family's grandson.
* Hong Seo-jun [ko] as Min Do-ki
    An experienced servant who handles all Baek family's affairs and also serves as Sa-eon's father's personal secretary.

#### People around Hee-joo

* Yang Jo-ah [ko] as Han Jin-yi
    A director of the Sign Language Interpretation Center.

#### Other

* Park Jae-yoon as Kidnapper
    He was the real Baek Sa-eon and the real grandson of the Baek family, who sought revenge against Sa-eon for becoming the grandson in his place.

## Episodes

| No. | Title | Original release date | South Korea viewers (millions) |
| 1 | "Episode 1" | November 22, 2024 (2024-11-22) | 0.852 |
| Politician Baek Sa-eon and selectively mute sign-language interpreter Hong Hee-joo have spent the past three years in a loveless arranged marriage. While she isdriving at night, a masked man forcibly enters Hee-joo's vehicle and threatens her. He calls Sa-eon and demands ransom for his wife, but Sa-eon refuses to cooperate without evidence and suggests that he call again when Hee-joo is dead. Though he believes the call to be a scam, Sa-eon attempts to trace the call. Hee-joo, hurt by her husband's words, escapes by crashing her car and does not tell Sa-eon she was kidnapped. Hee-joo recalls the clause in her pre-nup that forbids her from initiating divorce. Hee-joo attends a party with Sa-eon, posing only as his interpreter for a deaf guest. In the bathroom, Hee-joo calls Sa-eon from the kidnapper's phone and speaks to him, her voice disguised by a voice modulator. "He" blackmails Sa-eon with knowledge of his failed wedding to Hee-joo's older sister In-ah, which prompted Sa-eon to privately marry Hee-joo instead. "He" orders Sa-eon to divorce Hee-joo and return to In-ah. Sa-eon refuses and vows to track "him" down. ||||
| 2 | "Episode 2" | November 23, 2024 (2024-11-23) | 0.855 |
| 3 | "Episode 3" | November 29, 2024 (2024-11-29) | 0.942 |
| 4 | "Episode 4" | November 30, 2024 (2024-11-30) | 1.020 |
| 5 | "Episode 5" | December 13, 2024 (2024-12-13) | 1.054 |
| 6 | "Episode 6" | December 14, 2024 (2024-12-14) | 1.343 |
| 7 | "Episode 7" | December 20, 2024 (2024-12-20) | 1.048 |
| 8 | "Episode 8" | December 21, 2024 (2024-12-21) | 1.248 |
| 9 | "Episode 9" | December 27, 2024 (2024-12-27) | 1.130 |
| 10 | "Episode 10" | December 28, 2024 (2024-12-28) | 1.380 |
| 11 | "Episode 11" | January 3, 2025 (2025-01-03) | 1.469 |
| 12 | "Episode 12" | January 4, 2025 (2025-01-04) | 1.652 |

## Production
### Development

When the Phone Rings series is planned by Kwon Sung-chang, written by Kim Ji-woon, who previously wrote Doctor John (2019) and Melancholia (2021), and co-directed by Park Sang-woo, who previously directed The Forbidden Marriage (2022–2023), and Wi Deuk-gyu. It was produced by Bon Factory and Baram Pictures. It is based on the popular Kakao Page web novel The Number You Have Dialed by Geon Eomul Nyeo. The series consists of 12 episodes.
On May 8, 2024, MBC announced that they had finalized the casting for the series and were starting the production.

### Casting

On March 13, 2024, Yoo Yeon-seok and Chae Soo-bin are under review considering appearing in the series. On June 27, it was reported that Jang Gyu-ri received an offer for the series and is positively reviewing it. On May 8, Yoo and Chae had been confirmed to appear in the series. On September 24, Yoo, Chae, Heo Nam-jun, and Jang had confirmed their appearances as the main characters in the series.

## Release

When the Phone Rings premiered on MBC TV on November 22, 2024, and aired every Friday and Saturday at 21:50 (KST). Netflix announced that the series would be available for streaming exclusively on its platform.

## Original soundtrack
### Chart performance

List of singles, showing year released, with selected chart positions and notes :
| Title | Year | Peak chart positions | Notes |
| Title | Year | US World | Notes |
| "See The Light" (Im Hyun-sik) | 2024 | 10 | Part 1 |
| "Say My Name" (Yoo Yeon-seok) | 2025 | 7 | Part 6 |

## Reception
### Viewership

| Season | Season | Episode number | Episode number | Episode number | Episode number | Episode number | Episode number | Episode number | Episode number | Episode number | Episode number | Episode number | Episode number | Average |
| Season | Season | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | Average |
| | 1 | 0.852 | 0.855 | 0.942 | 1.020 | 1.054 | 1.343 | 1.048 | 1.248 | 1.130 | 1.380 | 1.469 | 1.652 | 1.166 |
Average TV viewership ratings :
| Ep. | Original broadcast date | Average audience share | Average audience share |
| Nielsen Korea ||
| Ep. | Original broadcast date | Nationwide | Seoul |
| 1 | November 22, 2024 | 5.5% (9th) | 5.4% (9th) |
| 2 | November 23, 2024 | 4.7% (11th) | 4.8% (7th) |
| 3 | November 29, 2024 | 6.0% (9th) | 5.6% (11th) |
| 4 | November 30, 2024 | 5.7% (4th) | 6.0% (3rd) |
| 5 | December 13, 2024 | 5.9% (9th) | 5.3% (9th) |
| 6 | December 14, 2024 | 6.9% (5th) | 6.4% (5th) |
| 7 | December 20, 2024 | 6.0% (10th) | 5.1% (9th) |
| 8 | December 21, 2024 | 7.0% (2nd) | 6.8% (3rd) |
| 9 | December 27, 2024 | 6.4% (9th) | 6.0% (9th) |
| 10 | December 28, 2024 | 7.5% (3rd) | 7.4% (3rd) |
| 11 | January 3, 2025 | 8.3% (4th) | 8.8% (4th) |
| 12 | January 4, 2025 | 8.6% (3rd) | 8.5% (3rd) |
| Average | Average | 6.542% | 6.342% |
| In the table above, the blue numbers represent the lowest ratings and the red numbers represent the highest ratings. ||||
When The Phone Rings debuted on Netflix with 3.3 million views, peaked at 6.6 million views, and ended its run with 4.6 million views during its final week. In the series finale, it achieved second place in the TV-OTT drama category for buzzworthiness, as reported by Good Data Corporation's FUNdex.

### Accolades
#### Awards and nominations

Name of the award ceremony, year presented, category, nominee of the award, and the result of the nomination :
| Award ceremony | Year | Category | Nominee / Work | Result |
| MBC Drama Awards | 2024 | Best Couple Award | Chae Soo-bin and Yoo Yeon-seok | Won |
| MBC Drama Awards | 2024 | Best New Actress | Jang Gyu-ri | Nominated |
| MBC Drama Awards | 2024 | Best New Actor | Heo Nam-jun | Won |
| MBC Drama Awards | 2024 | Best Supporting Actress | Chu Sang-mi | Nominated |
| MBC Drama Awards | 2024 | Drama of the Year | When the Phone Rings | Nominated |
| MBC Drama Awards | 2024 | Excellence Award, Actress in a Miniseries | Chae Soo-bin | Won |
| MBC Drama Awards | 2024 | Grand Prize (Daesang) | Yoo Yeon-seok | Nominated |
| MBC Drama Awards | 2024 | Top Excellence Award, Actor in a Miniseries | Yoo Yeon-seok | Won |

### Sales

Following the series' release, the original web novel and webtoon saw significant increases in popularity. The web novel experienced a substantial rise in both viewership and sales, reaching the top spot on KakaoPage's daily web novel rankings. Similarly, the webtoon, which debuted shortly before the drama series, climbed to the number two in KakaoPage's weekly romance webtoon rankings, demonstrating a notable increase in viewership and sales.

### Criticisms
#### Claims that Izmael and Paltima are Israel and Palestine

The final episode featured a scene portraying the fictional country of Paltima issuing airstrikes against another country, Izmael, as well as holding Korean nationals hostage. Many viewers believed the two countries represented the Israel and Palestine, respectively. This led to netizens boycotting the show, claiming that the portrayal of the Israeli–Palestinian conflict was insensitive. Others accused the show's creators of misrepresenting the conflict or pushing a Zionist agenda. The creators have yet to clarify on the controversy.