# Life Office Management Association

LOMA, (formerly the Life Office Management Association) working together with LIMRA (formerly Life Insurance Marketing and Research Association) under the umbrella organization LL Global is an American trade associations for the insurance industry in the United States.
LOMA offers an employee training and development program used by the majority of American life insurance companies, and by life insurance companies in over 70 other countries worldwide. The president and CEO of LL Global is David Levenson.
LOMA administers a series of designation programs. The Fellow, Life Management Institute (FLMI) designation program, awards the FLMI designation to individuals who pass a series of 10 examinations; these insurance-focused examinations cover insurance, accounting, marketing, information systems, finance, law, management, and computers. Brokers also use the LOMA educational courses to count towards the continuing professional education (CPE) requirement needed to maintain their license in good standing with regulators.
LOMA's board of directors is made up of insurance industry chief executive officers, presidents and vice-presidents, lawyers and other industry professionals.

## History

The National Life Office Management Association "in the early nineteen thirties was one of the first management societies or trade associations to assign an increasingly prominent role to some kind of selective records preservation in the programs of their annual meetings and in the work projects of their research groups."
LOMA developed a series of merit rating scales for clerical employees based on traits and behavioral elements, published in 1950.

## Designations and examinations

As of 2018, below are some of the designations offered by LOMA, as well as their associated courses/exams.
Courses and designations :
| Designation | Papers | Theme |
| Level I | LOMA 280 or LOMA 281 | Principles of Insurance |
| Level I | LOMA 290 or LOMA 291 | Insurance Company Operations |
| Associate, Life Management Institute (ALMI) | All papers in Level I | All papers in Level I |
| Associate, Life Management Institute (ALMI) | LOMA 301 or LOMA 302 | Insurance Administration |
| Associate, Life Management Institute (ALMI) | LOMA 307 or LOMA 308 | Business and Financial Concepts for Insurance Professionals |
| Associate, Life Management Institute (ALMI) | LOMA 320 or LOMA 321 | Insurance Marketing |
| Fellow, Life Management Institute (FLMI) | All papers in ALMI | All papers in ALMI |
| Fellow, Life Management Institute (FLMI) | LOMA 311 | Business Law for Financial Services Professionals |
| Fellow, Life Management Institute (FLMI) | LOMA 335 | Operational Excellence in Financial Services |
| Fellow, Life Management Institute (FLMI) | LOMA 357 | Institutional Investing: Principles and Practices |
| Fellow, Life Management Institute (FLMI) | LOMA 361 | Accounting and Financial Reporting in Life Insurance Companies |
| Fellow, Life Management Institute (FLMI) | LOMA 371 | Risk Management and Product Design for Insurance Companies |
| Fellow, Secure Retirement Institute FSRI® | SRI 111 SRI 121 SRI 131 SRI 210 SRI 220 SRI 230 SRI 240 SRI 500 | SRI 111 — Retirement Fundamentals SRI 121 — Retirement Plans, Accounts, and Annuities SRI 131 — Planning for a Secure Retirement SRI 210 — Successful Retirement Outcomes SRI 220 — Retirement Marketing and Business Acquisition SRI 230 — Retirement Administration SRI 240 — Profitability in the Retirement Business SRI 500 — Transforming Retirement Security |

### Customer service

| Designation | Requirement | Papers | Theme |
| Associate, Customer Service (ACS) | Compulsory - must complete all the papers | ACS 100 or ACS 101 | Foundations of Customer Service |
| Associate, Customer Service (ACS) | Compulsory - must complete all the papers | LOMA 280 or LOMA 281 | Principles of Insurance |
| Associate, Customer Service (ACS) | Compulsory - must complete all the papers | LOMA 290 or LOMA 291 | Insurance Company Operations |
| Associate, Customer Service (ACS) | Elective - complete two out of three | LOMA 301 or LOMA 302 | Insurance Administration |
| Associate, Customer Service (ACS) | Elective - complete two out of three | LOMA 307 or LOMA 308 | Business and Financial Concepts for Insurance Professionals |
| Associate, Customer Service (ACS) | Elective - complete two out of three | LOMA 320 or LOMA 321 | Insurance Marketing |