# Janice Redish

Janice "Ginny" Redish is an American usability writer and consultant. She graduated from Bryn Mawr College and holds a Ph.D. in Linguistics from Harvard University.

## Career

In 1979, she founded the Document Design Centre (DDC) at the American Institutes for Research in Washington D.C. and remained as Director for thirteen years. The DDC aimed to streamline workplace documents for government agencies and major private companies by developing online document template models. She founded one of the first independent usability test laboratories in the United States of America in 1985, monitoring users who would test new user interfaces and document templates for the multinationals such as IBM and Hewlett-Packard.
From 1992 onwards, she worked as an independent consultant for government agencies and multinationals on usability and documentation. She has published three books on effective writing, usability studies, and web communication, one of which has been translated into Chinese.
Janice (Ginny) Redish, Ph.D. Business and services Janice (Ginny) Redish is president of Redish & Associates, Inc., a woman-owned, small business in Bethesda, Maryland, USA. Through her highly-interactive training and collaborative consulting, Ginny helps with content strategy, information design, plain language, usability, and writing for the web – including writing for the small screen of tablets and smartphones. Ginny is sought after as a speaker and workshop leader. She is a dynamic instructor who has trained thousands of writers and subject matter specialists in the United States, Canada, Asia, and Europe. Ginny has keynoted conferences in the United States, China, England, Finland, The Netherlands, Norway, Slovenia, and Spain. Many of Ginny's tailored training classes have been for economists, scientists, lawyers, and other professionals. She is an expert at helping professionals learn to meet their goals of technical and legal accuracy while also communicating clearly to their readers. Clients Ginny has completed over 400 consulting, research, or training projects with clients in the United States, Canada, and Europe. This list names just a few of the many organizations Ginny has helped: • AARP • American Airlines • EPCOR (Canada) • Google • Hewlett-Packard • IBM • Marriott International • Nokia (Finland) • PayPal • SAP (Germany) • Vanguard • Xerox • and more than 50 state, provincial, and federal agencies

## Awards and affiliations

* 1995 - RIGO Award from ACM, SIGDOC
* 1998 - Fellow of the Society for Technical Communication
* 1998 - President's Award, Usability Professionals Association
* 2001 - Goldsmith Award - IEEE - Alfred N. Goldsmith Award, Professional Communication Society
* 2004 - President's Award, Society for Technical Communication
* 2005 - Myron L. White Award, University of Washington, Department of Technical Communication
* 2005 - First award as the Outstanding Plain Language Leader in the Private Sector, Center for Plain Language
* 2008 - Ken R. Rainey Award for Excellence in Research, Society for Technical Communication
* 2013 - Lifetime Achievement Award, User Experience Professionals Association
Several Plain Language awards from the National Institutes of Health