# Northwind (company)

Northwind is a privately held company that develops property management systems, as well as GDS/web based booking products for the hospitality industry. Maestro Enterprise Suite, the company's flagship product, includes a variety of modules which can be co-ordinated to comply with a hotel or hotel chain's requirements. Maestro is a multi-platform system with over 10,000 users. It allows optimized adaptability to single or multi-property businesses. Northwind's headquarters are in Markham, Ontario, with sales and support offices located worldwide.

## History

* 1978 – Company formed to respond to the need for custom software development
* 1979 – Custom development of back office accounting, travel agency commission payables, and guest history management for a major Canadian hotel chain
* 1980 – Ongoing development of various custom software modules in a mini computer environment
* 1982 – Begin development of UNIX based hotel property management system (PMS)
* 1983 – Development of Telephone Answering Services Management software
* 1984 – Computerized Hospitality Solutions (CHS) Front Office successfully introduced to the market
* 1986 – Decision to focus strictly on hospitality and retire non-hotel software
* 1989 – U.S. sales office established in Florida.
* 1992 – Begin development of UNIX and Windows version of new client/server PMS “CHS2000”
* 1994 – CHS2000 Version 1 successfully introduced to the market
* 1994 – First installation of CHS2000 Windows PMS
* 1997 – Yield management functionality implemented as an integrated component of CHS2000
* 1999 – CHS legacy software retired, existing clients offered free upgrade to Maestro
* 1999 – CHS2000 redesigned and deployed as Maestro PMS
* 2000 – Spa & Activities Management module developed for resort operations
* 2001 – Shuttle Services Management module developed
* 2002 – Extended Stay Management enhancements added to PMS
* 2002 – Maestro Enterprise Multi-Property deployed
* 2003 – Enhanced service initiative (Diamond Plus) deployed to all Maestro users
* 2003 – Development of condominium owner accounting module
* 2003 – ResEze real-time fully integrated Web Booking Engine introduced
* 2004 – Added ASP Citrix & Terminal Services based support
* 2005 – Enhanced security features including credit card masking and database encryption added for PCI compliance
* 2006 – Enhanced Spa & Activities Management, Retail POS, and interfaces including 2-way GDS/OTA, 2-way Yield management
* 2006 – Added Fine Dining POS, Club Membership and Golf Scheduling Modules
* 2007 – Integrated Member Management system introduced
* 2007 – Table Reservations with On-line functionality introduced
* 2008 – ResWave Booking Engine extends functionality of online presence for clients
* 2008 – Maestro Users Group is formed to promote client collaboration
* 2008 – Diamond Plus Service expanded to include free On-Demand Live Training and Beginners Education program, Web Connection initiative of online features & functions deployed
* 2010 – Launches Maestro Self-Service Touch Screen Kiosk, fully tokenized interface for payment card processing & Maestro PMS Certified for PCI Compliancy, PA-DSS Standards
* 2011 – Integrated online property based member Loyalty Program, handheld checkin/checkout support
* 2012 – Online loyalty program integration
* 2013 – Introduction of self serve eLearning website for Maestro PMS users
* 2014 – Introduction of Maestro Web, a browser based, feature equivalent version of Maestro PMS
* 2014 – EMV credit card support added (Chip and Pin) for secure credit card payments
* 2015 – Mobile tools added including housekeeping, online check in, and tablet based folio display
* 2016 – Post Checkin Surveys, Mobile Checkout, Online Payment Portal
* 2017 – Northwind acquires assets of Navicom Inc. to provide reputation management for its clients

## Products & services
### Maestro Enterprise Suite

The Maestro Enterprise Suite is a sophisticated property management system used by single and multi-property hotel groups to share information between all branches of an operation, allowing for total network control. The Maestro Enterprise Suite has the following modules:
* Maestro Property Management Suite
* Maestro Sales & Catering Suite
* Maestro Multi-Property Suite
* Maestro Corporate Enterprise Suite

### ResWave

ResWave is Northwind's real-time, on-line web booking suite, allowing package customization of guest services such as room, spa, dining & event reservations, and group management.

### Diamond Plus

Diamond Plus is a support service initiative provided by Northwind to its clients. The service includes access to a 24/7 support center, remote training facilities for clients, software customization, and access to self-serve web training and documentation.

## Executives

* Warren Dehan – President
* Audrey MacRae – Vice President