# Airline (1998 TV series)

Airline is a British fly on the wall television programme produced by LWT that showcases the daily happenings of passengers, ground workers and flight crew of Britannia Airways (series 1) and later EasyJet (from series 2).
The show was broadcast between 6 March 1998 and 19 January 2007 on ITV, was often repeated on ITV2 and aired in syndication on Sky Mix (previously known as Sky Three, Pick TV and Pick), Sky Real Lives and, as of 4 February 2019, CBS Reality. The programme's success sparked a US version of the series, following American low-cost airline Southwest Airlines.

## Production

EasyJet were first approached about the possibility of filming during mid-1998, after the first series with Britannia Airways (filmed at Manchester Airport in 1997) was discontinued. The first series with EasyJet was broadcast in January 1999, and the programme continued with them until it was discontinued. In 2003, it was ITV's most popular factual programme. The programme has been sold to many countries worldwide, including New Zealand, Australia, and Japan.
Starting with the second series in 1999, the programme follows passengers and staff of EasyJet and Reed Aviation (the handling agents) including Manager: Graham Fraser; Check-in trouble-shooter: Jane Boulton; Check-in assistant: Katrina Leeder; Supervisors: Leo Jones, Brett Holland and Leanne Cheung, Dispatcher: Kevin Reardon; Captain: James McBride, Stewardess: Janey Stock and Stelios as well as many passengers. The series were originally set in Liverpool and Luton but later incorporated Belfast, Bristol and Newcastle airports. Airline was also occasionally filmed at Gatwick and Stansted airports. Tony Robinson and Veronika Hyks replaced Charlie Higson as voiceover.
The programme also follows some passengers and staff on interesting journeys and during important moments in their lives. Wedding proposals, marriages, illnesses, business trips, reunions and once-in-a-lifetime experiences have all been filmed, both happy and sad, and one 2001 episode featured exclusively on the consequences the September 11 attacks had on EasyJet's operations at Luton. The programme also aims to educate the airline's passengers concerning its rules and regulations—some of the highlighted issues relate to missed check-in, incorrect travel documentation, and the carriage of prohibited items.

## Regular contributors
### Notable Britannia staff

* Supervisors: Pat Baines, Cathy Duffy
* Captains: Peter Klack, Tony Rex
* Flight Steward/Stewardesses: Brian John Aldridge (BJ)

### Notable EasyJet/Aviance staff
#### Staff overview

Administrative :
| Founder of Easyjet | Stelios Haji-Ioannou |
| Airport Terminal Staff ||
| Managers |
| Managers | Luton |
| Managers | Alan Darbyshire (Series 5–6) Graham Fraser (Series 3–4) Leo Jones (Assistant Manager) (Series 7–10) |
| Managers | Bristol |
| Managers | Machell Riley |
| Supervisors |
| Supervisors | Luton |
| Supervisors | Brett Holland Leo Jones (Series 6) Jane Boulton (Series 2–5) |
| Supervisors | Liverpool |
| Supervisors | Leanne Cheung Sarah Tier |
| Supervisors | Bristol |
| Supervisors | Richard Oates Debbie Hopkins Gemma Napper Jodie Jenks |
| Passenger Services Agent | Helen Skeggs (series 5) Leo Jones (Series 5) |
| Ticket/Check In Desk Agents | Anita Katrina Leeder |
| Ground Staff ||
| Dispatch | Darren Ramsey (Luton) (Series 2) Kevin Reardon (Liverpool) (Series 2–3) Jane Boulton (Luton) (Series 5–9) |
| Air crew ||
| Pilots | Lance Jordan (Series 5) Paul Barnes (Series 4-) James McBride (Series 3-) Mike Jamieson (Series 5-) Tony Underwood (Series 5) |
| Cabin Crew | Bob Brain Andy Swain Darren Ramsey (Series 3) Janey Stock (Series 3–4) |

#### Series list of EasyJet staff

| Job Role | Name | Name |
| Throughout Series |||
| Founder of Easyjet | Stelios Haji-Ioannou | Stelios Haji-Ioannou |
| Series 2 |||
| Passenger Supervisor | Jane Boulton | Jane Boulton |
| Check-in/Ticket Desk Assistants | Katrina Leeder | Katrina Leeder |
| Dispatcher | Kevin Reardon (Liverpool) Darren Ramsey (Luton) | Kevin Reardon (Liverpool) Darren Ramsey (Luton) |
| Series 3 |||
| Managers | Graham Fraser | Graham Fraser |
| Passenger Supervisor | Jane Boulton | Jane Boulton |
| Check-in/Ticket Desk Assistants | Katrina Leeder | Katrina Leeder |
| Dispatcher | Kevin Reardon (Liverpool) | Kevin Reardon (Liverpool) |
| Cabin crew | Janey Stock Darren Ramsey | Janey Stock Darren Ramsey |
| Pilots | James McBride Lance Jordan | James McBride Lance Jordan |
| Series 4 |||
| Managers | Graham Fraser | Graham Fraser |
| Passenger Supervisor | Jane Boulton Stephen Elwood | Jane Boulton Stephen Elwood |
| Check-in/Ticket Desk Assistants | Katrina Leeder | Katrina Leeder |
| Cabin Crew | Janey Stock | Janey Stock |
| Pilots | James McBride Georgie Hobbs Paul Barnes episode 4 | James McBride Georgie Hobbs Paul Barnes episode 4 |
| Series 5 |||
| Managers | Alan Derbyshire Jane Boulton (Jane moved to dispatch during this series) | Alan Derbyshire Jane Boulton (Jane moved to dispatch during this series) |
| Passenger Supervisor | Leo Jones (Luton) Leanne Cheung (Liverpool) Janna Wyatt (Luton) | Leo Jones (Luton) Leanne Cheung (Liverpool) Janna Wyatt (Luton) |
| Check-in/Ticket Desk Assistants | Permanent | Temporary |
| Check-in/Ticket Desk Assistants | Anita Katrina Leeder | Several Trainees were seen taking the Check-in Assistant Course but only one was seen in the role for a short time |
| Pilots | James McBride Mike Jamieson Tony Underwood | James McBride Mike Jamieson Tony Underwood |
| Series 6 |||
| Managers | Alan Derbyshire Leo Jones (Luton Assistant Manager) Sarah Tier (Liverpool Shift Manager) Leanne Cheung (Liverpool Check in desk Manager) | Alan Derbyshire Leo Jones (Luton Assistant Manager) Sarah Tier (Liverpool Shift Manager) Leanne Cheung (Liverpool Check in desk Manager) |
| Dispatcher | Jane Boulton | Jane Boulton |
| Series 7 |||
| Managers | Jane Boulton | Jane Boulton |
| Supervisor | Leo Jones | Leo Jones |
| Series 8 |||
| Managers | Jane Boulton | Jane Boulton |
| Supervisor | Leo Jones | Leo Jones |
| Series 9 |||
| Managers | Jane Boulton | Jane Boulton |
| Cabin Crew | Pam Clarke | Pam Clarke |
| Series 10 |||
| Supervisor | Leo Jones | Leo Jones |
| Cabin Crew | Bob Brain | Bob Brain |

## Format
### Opening titles

These titles have a sky background and feature a Britannia plane (series 1) or an EasyJet plane (series 2–4) before cutting to clips of the overall series. For series 5 and 6, these titles changed to using a lighter blue sky and switching to an all blue logo. For the next two series, the titles changed to using an orange sky and blue/orange logo. For the final two series, they were similar style to that used in series 5 and 6 but now with a reddish tint and features an airline in the logo.

### Opening and ending sequences

* At the start of each series the narrator would show snippets of what was to come throughout the series. This would normally be announced with the phrase "Welcome onboard another series of Airline"
* At the beginning of each episode in every series, the narrator would give a quick preview of what would be shown. This would normally be announced with the phrases "Coming up/Tonight on Airline" or "Onboard Airline tonight".
* At the end of most episodes, the narrator would provide an epilogue of what eventually happened to some of the passengers, staff, or business decisions (e.g. new plane, stock price) involved in that particular episode.
* Series 1-4 did not show what was coming up in the next episode but did feature at the end of the programme, before the credits, information of what happened to the passengers featured.
* Starting in series 5, clips of what would feature in the next episode were shown during the first 10 seconds of the credits.
* At the end of each series, the narrator would look back and highlight some of the more important things shown such as gripping stories about various members of airline staff. This would take about a minute and feature the common phrase "The Summer/Winter season has come to an end".

## Airport changes
### Luton Airport

Series 1 which followed Britannia Airways has a very short scene filed at Luton Airport in the original arrivals area at the end of the final episode.
Series 2 & 3 were filmed mostly in Luton's 1985 terminal at check in zones B&C (international) with occasional filming in "zone A" ((domestic) which was an extension built onto the existing terminal) as well as occasionally in the departure lounge. Building works of the new terminal building can be seen during series 3 and in final episodes of this series the check in desks have been renumbered.
"Airline at Christmas" filmed in late 1999 was to feature the new terminal as it opened with its new check in areas, shops and cafes, the new terminal is connected to the old terminal by Zone A. This episode is the only one to feature all check in areas. By series 4 all operations have moved to the new building and in a couple of episodes, building works are seen going on to refurbish the old terminal into what was to become new duty free shops as part of departures. The former "Zone A" check in desks have been removed and this space later becomes an arrivals waiting area occasionally seen during series 5-9.
From series 7 the upstairs departure gates (originally 21 & 22 (domestic) have been renumbered 12 & 13. By series 10 Luton has redeveloped its buildings again, departures has now moved upstairs in the new terminal.
The original departure lounge is still in use but at the end of a very long walkway. The former "zone A" link has been demolished and replaced by a new building for a bigger arrivals waiting area and the 1985 terminal is now arrivals.
    – Area not used for Passenger operation at the time
| | Series 2–3 | Christmas 1999 | Series 4–9 | Series 10 |
| International Terminal |||||
| Check-In (Zone A) | Check-in area near to the future check-in area | Check-in area near to the future check-in area | | |
| Check-In (Zone B & C) | Original Check-in area with open planned concourse | Check-in area was used as access to departures up until 2005 when the new departures lounge opened, it featured shops and restaurants. After the new departure lounge opened, it became part of arrivals. | | |
| Departures | Original Departure Lounge | Original Departure Lounge | Departure Lounge is accessed through former zone A, security replaced arrivals and departures took up the check in area. | |
| New Terminal |||||
| Check-In | | New check-in area with the entrance's & Departures access at the west side of the building and the main check-in area to the east separated by 2 passages, a cafe and information desks. | New check-in area with the entrance's & Departures access at the west side of the building and the main check-in area to the east separated by 2 passages, a cafe and information desks. | New check-in area with the entrance's & Departures access at the west side of the building and the main check-in area to the east separated by 2 passages, a cafe and information desks. |
| Departures | | | | Above the New check-in area on the first floor |

### Liverpool Airport

Series two introduces Liverpool airport as small with everything on one storey. Opposite the entrance are sales/ticket desks to the right are check-in desks and then security and departures are at the end of the concourse.
Series two reveals the end check in desks have been removed and there is now an upstairs which provides access to the departure lounge which has also moved upstairs. The EasyJet sales desk is not seen until briefly in series 4 where staff are wearing orange uniforms.
From series 5 the sales desks is where most of the filming takes place, the staff are now mainly wearing Reed Aviation uniforms and the check in desks have been replaced with blue similar to what used to be at Luton. This continued into series six where the original entrance becomes covered over and during this series all business is moved into the new terminal and the airport becomes known as "Liverpool John Lennon" The official opening of this terminal is featured in the final episode of series 6.

## Series guide

| Series | Narrator | Start date | End date | Episodes | Notes |
| 1 | Charlie Higson | 6 March 1998 | 10 April 1998 | 6 | Followed Britannia Airways. The series was filmed at Manchester Airport |
| 2 | Tony Robinson | 12 January 1999 | 26 February 1999 | 8 | This is the first series to feature EasyJet. All ground staff wear Reed Aviation uniforms; Red Jackets, a Dark blue shirt with pink petals and a black rimmed red hat with a Reed aviation badge. Or a white shirt and tie with Reed Aviation petals. |
| 3 | Tony Robinson | 10 September 1999 | 17 December 1999 | 10 | This is the last series that featured the old Luton terminal. First series featuring Luton and some Liverpool ground staff in orange satin shirts (with a blue jacket). |
| 4 | Veronika Hyks | 23 June 2000 | 22 September 2000 | 14 | This is the first series that featured the new Luton terminal. |
| 5 | Veronika Hyks | 12 March 2001 | 28 May 2001 | 12 | Leo Jones joins Easyjet late in the series. Check in assistant Katrina Leeder leaves Easyjet after 6 years. Leanne Chung and Sarah Tier now appear at Liverpool. |
| 6 | Veronika Hyks | 15 April 2002 | 12 August 2002 | 18 | This is the last series that featured the old Liverpool terminal, the new terminal was featured during the last couple of episodes. It is also the last series of Reed Aviation. |
| 7 | Tony Robinson | 27 May 2003 | 12 August 2003 | 12 | This series followed the merging of EasyJet and Go Fly. Easyjet staff now have new uniforms and former Reed Aviation staff now wear Aviance uniforms. Stelios steps down as Easyjet chairman. |
| 8 | Tony Robinson | 8 October 2004 | 24 December 2004 | 12 | |
| 9 | Tony Robinson | 30 September 2005 | 16 December 2005 | 12 | Belfast Airport becomes a regular feature. Jane Boulton, who was featured since series 2, leaves the airline to work for Aer Lingus at Heathrow. |
| 10 | Tony Robinson | 8 September 2006 | 19 January 2007 | 20 | Currently the last aired series. |

### Special episode

| Entitle | Narrator | Aired | Notes |
| Airline at Christmas | Tony Robinson | 27 December 1999 | This is the only episode that showed both the old and new check-in areas of Luton Airport. (60 minutes) |

## Holiday Airline

* Series 1: 10x30' (2001) – First shown from 31 August 2001.