# Personal Shopper

Personal Shopper is a 2016 supernatural psychological thriller film written and directed by Olivier Assayas. The film stars Kristen Stewart as a young American woman in Paris who works as a personal shopper for a celebrity and tries to communicate with her deceased twin brother.
An international co-production of Belgium, Czech Republic, France, and Germany, the film was selected to compete for the Palme d'Or at the 2016 Cannes Film Festival. At Cannes, Assayas shared the Best Director Award with Cristian Mungiu, who directed Graduation. The film was released on 14 December 2016 in France and 10 March 2017 in the United States. It received positive reviews from critics, with particular praise for Stewart's performance. Many dubbed it Oscar worthy.

## Plot

Maureen Cartwright is a personal shopper in Paris for Kyra Gellman, a supermodel. Maureen is waiting for her twin brother, Lewis, who recently died of a genetic heart condition, to fulfill their pact to send a signal from the afterlife. She stays overnight at Lewis's house in hopes of receiving a sign and briefly encounters a spiritual presence. Lewis's girlfriend, Lara, goes with Maureen to meet a couple acquainted with Lewis who are interested in buying the house. The wife mentions the artist Hilma af Klint, whose paintings were inspired by messages from the spirit world. Later, Maureen video chats with her boyfriend, Gary, a contractor in Muscat, Oman, who encourages her to visit him, which she turns down.
The next day, at Kyra's apartment, Maureen meets Ingo, a magazine editor and Kyra's lover. He tells Maureen that Kyra is planning to break up with him out of fear her husband will discover their relationship. Maureen returns to Lewis's house and is disturbed by the bathroom's faucets turning on. After inspecting the house, she finds her drawings have been violently scratched out and is terrorized by a malefic female specter.
Maureen begins receiving text messages from an unknown sender whom she initially suspects is Lewis. The messenger encourages her to indulge in forbidden desires, such as wearing Kyra's clothes. Maureen goes to Kyra's place to wear her clothes and masturbates in Kyra's bed. She falls asleep, is awoken by the same female specter, and tells Lara the next morning that there is no longer a supernatural presence in the house.
The enigmatic messenger leaves Maureen a room key for a hotel. Donning one of Kyra's newest dresses, Maureen goes to the room to find it empty. She attempts to investigate the texter's identity by inquiring at the front desk, but the room was paid for in cash and reserved under her name.
Maureen drops off Kyra's jewelry at the apartment, cautiously opens Kyra's bedroom door, and finds Kyra's corpse on the bathroom floor. She flees on her motorcycle before returning to call the police. At the police station, she is interrogated about her relationship with Kyra but released. She ignores the texter who demands to know whether Maureen revealed their conversations to the police. Returning to her apartment, Maureen phones Gary to accept his offer to visit Muscat. She discovers Kyra's jewelry in her apartment, despite telling the police she left it at Kyra's place. The texter demands that Maureen return to the hotel room. She does, bringing the jewelry. At the hotel, Maureen seemingly recognizes a clandestine person entering the room. Elevators and doors in the hotel are then shown opening and closing for an invisible entity. Afterward, Ingo is shown leaving the hotel and being apprehended by two policemen. He confesses to Kyra's murder.
Meeting Lara at a café, Maureen asks to stay with her before joining Gary in Oman. The next morning, Maureen meets Erwin, Lara's new boyfriend, who knew Lewis. He leaves for work, and as Maureen sits in the garden alone, a ghostly figure appears in the kitchen holding a glass. The figure disappears and the glass levitates briefly before shattering on the floor.
Maureen flies to Oman to stay with Gary in the mountains. At his retreat, she hears a noise and finds a glass floating in the air; it falls and shatters. She asks yes/no questions aloud, which are answered with one thump for "yes" and two for "no". Getting no response to "Lewis, is it you?", she asks, "Is it just me?", and hears a single thump.

## Cast

* Kristen Stewart as Maureen Cartwright
* Lars Eidinger as Ingo
* Nora Waldstätten as Kyra Gellman
* Anders Danielsen Lie as Erwin
* Sigrid Bouaziz as Lara
* Ty Olwin as Gary
* Audrey Bonnet as Cassandre
* Pascal Rambert as Jerome
* Hammou Graia as Police Officer
* Benjamin Biolay as Victor Hugo

## Production

In May 2015, it was announced that Olivier Assayas would be directing the film from a screenplay he wrote, with Kristen Stewart starring. He wrote it for Stewart after working with her in Clouds of Sils Maria. Charles Gillibert produced the film under his CG Cinema banner. In October 2015, Sigrid Bouaziz, Lars Eidinger, Anders Danielsen Lie, and Nora von Waldstätten were cast in the film. In November 2015, Ty Olwin was cast.
Principal photography began on 27 October 2015 in Paris for two weeks and then moved to Prague, London, and Oman.

## Release

The film had its world premiere at the Cannes Film Festival on 17 May 2016, where it competed for the Palme d'Or. The film was distributed by Les Films du Losange in France, and IFC Films in North America. Universal Pictures distributed the film in Scandinavia, Latin America, Eastern Europe, Poland, Turkey, Portugal, the Baltics, the CIS excluding Russia, India, Indonesia and Taiwan. The film was screened at the 2016 Toronto International Film Festival and the New York Film Festival. It was released in France on 14 December 2016 and in the United States on 10 March 2017.
In the United States, the movie grossed $79,175 in four theaters for an average of $19,794, the highest of the weekend. After adding 31 theaters the next weekend, it grossed $152,478. The movie's final US domestic total was $1,305,195, with a worldwide gross of $2.2 million against a $1 million budget, making it a box-office success.

## Critical reception

Personal Shopper received generally positive reviews from film critics. Review aggregator Rotten Tomatoes reports a score of 81% based on 274 reviews with an average rating of 7.2/10. The site's critical consensus reads, "Personal Shopper attempts a tricky series of potentially jarring tonal shifts with varying results, bolstered by a performance from Kristen Stewart that's impossible to ignore." On Metacritic, the film holds a rating of 77 out of 100, based on 38 critics. The film was booed at its initial screening at the Cannes Film Festival, about which Assayas said, "It happens every once and a while [sic] where people just don't get the ending." At its official premiere at Cannes, the film received a 4+1⁄2-minute standing ovation.
The Guardian awarded the film five out of five, calling it "uncategorisable yet undeniably terrifying". Stephanie Zacharek of Time gave a positive review, writing, "Personal Shopper is a strange and beautifully made film, and both star and director are clearly energized by their dual mission." She listed it as one of Time's top ten films of 2017. A. O. Scott of The New York Times called the film "sleek and spooky, seductive and suspenseful. It flirts with silliness, as ghost stories do. And also with heartbreak."

## Accolades

| Year | Organization | Category | Recipient(s) and Nominee(s) | Outcome |
| 2016 | Cannes Film Festival | Best Director | Olivier Assayas | Won |
| 2016 | Oaxaca FilmFest | Best Actress | Kristen Stewart | Won |
| 2016 | Online Film Critics Society | Best Non-U.S. Release | Personal Shopper | Won |
| 2017 | Austin Film Critics Association | Best Actress | Kristen Stewart | Nominated |
| 2017 | Dublin Film Critics' Circle | Best Actress | Kristen Stewart | Nominated |
| 2017 | Florida Film Critics Circle | Best Cinematography | Yorick Le Saux | Nominated |
| 2017 | Indiana Film Journalists Association | Best Actress | Kristen Stewart | Nominated |
| 2017 | Indiewire Annual Critics Poll | Best Film | Personal Shopper | 8th place |
| 2017 | Indiewire Annual Critics Poll | Best Actress | Kristen Stewart | 5th place |
| 2017 | International Cinephile Society | Best Picture Not Released in 2016 | Personal Shopper | Nominated |
| 2017 | International Film Festival Rotterdam | Best Director | Olivier Assayas | Nominated |
| 2017 | Las Vegas Film Critics Society | Best Actress | Kristen Stewart | Nominated |
| 2017 | St. Louis Film Critics Association | Best Actress | Kristen Stewart | Nominated |
| 2018 | International Cinephile Society | Best Picture | Personal Shopper | 3rd place |
| 2018 | International Cinephile Society | Best Actress | Kristen Stewart | Nominated |
| 2018 | International Cinephile Society | Best Original Screenplay | Olivier Assayas | Nominated |
| 2018 | International Cinephile Society | Best Film Editing | Marion Monnier | Nominated |
| 2018 | Talk Film Society | Best Actress | Kristen Stewart | Nominated |
| 2018 | Village Voice Annual Film Poll | Best Film | Personal Shopper | 7th place |
| 2018 | Village Voice Annual Film Poll | Best Actress | Kristen Stewart | 5th place |
| 2018 | Fright Meter Awards | Best Actress | Kristen Stewart | Nominated |
| 2018 | Fright Meter Awards | Best Costume Design | Jürgen Doering | Nominated |
| 2018 | Fright Meter Awards | Best Screenplay | Olivier Assayas | Nominated |
| 2018 | Sant Jordi Awards | Best Foreign Film | Personal Shopper | Nominated |
| 2018 | Sant Jordi Awards | Best Actress in a Foreign Film | Kristen Stewart | Nominated |