# Netcracker Technology

Netcracker Technology Corporation, a wholly owned subsidiary of NEC Corporation, is an American-based multinational telecommunications technology company headquartered in Waltham, Massachusetts. The company specializes in software products and professional services for communications service providers (CSPs) and cable providers. Products and services include business support system (BSS) and operational support systems (OSS) software and services.

## History

Founded in 1993, the company provides full-stack OSS/BSS software and services to communications service providers. Netcracker has since expanded into cloud-native, microservices-based software, virtualization, automation, generative artificial intelligence (GenAI) and Digital Satellite Service support software.
On October 21, 2008, NEC Corporation acquired Netcracker for about US$300 million making it a wholly owned subsidiary of NEC. According to online publication, ComputerWorld, the acquisition would expand NEC's offerings to several more industries including Internet Service Providers, broadband network companies and large-business service companies. The expansion is due to Netcracker's telecommunication provider customer base. NEC was expecting the acquisition to generate US$1.9 billion over the following 5 years through providing services to international carriers.

### Acquisitions

* 2004 – Firma AVD, a company headquartered in Moscow specializing in system integration, business process engineering and IT consulting.
* 2011 – Subex's activation business, including Subex's NetProvision, NetOptimizer, Vector products and associated business.
* 2012 – Global Information Management division of Convergys
* 2016 – CoralTree Systems, a systems integrator and service provider

### Enhanced Security Plan Agreement

On December 11, 2017, the United States Department of Justice announced in a press release a mutual agreement was reached with Netcracker regarding enhanced security protocols in software development. One primary finding that led to the agreement was Netcracker's use of a global technical workforce creating concerns for security of sensitive individual data, sensitive network data, and domestic communications infrastructure. This concern was considered critical in light of "the cyber threat posed by foreign government agencies and cyber criminals". The agreement would enhance security of U.S. telecommunications networks limiting information sent to, stored in, or accessed from overseas locations. Under the non-prosecution and security agreement, Netcracker would designate a Security Director and create/implement a security policy detailing specific procedures to comply with the plan. By September 2024, Netcracker had become a member of the United States Communications Sector Coordinating Council,

## Products and Services

As a software engineering company, Netcracker offers network optimization for communications and operations. Globally, Netcracker provides the following products and services to more than 280 communications service provider and cable provider customers.

### Products

* Cloud services
* Customer Engagement (customer experience and service-related transitions)
* Digital OSS/BSS

### Managed Services

* Support and maintenance
* Cloud Operations
* Business Process outsourcing

### Professional Services

* Business & Technology Consulting
* End-to-End Program Delivery
* DevOps Enablement
* Security services
* Training Services

## Achievements
### Patents

A search of patents where Netcracker Technology Corporation is the "assignee" reveals the company holds several patents, including:
Patents Held :
| Patent # | Date Applied | Date Granted | Title | Anticipated Expiration |
| US20220292555A1 | April 4, 2022 | (Pending) | Systems and methods for generating and presenting an electronic bill in a bill timeline view | (Pending) |
| US10547497B1 | December 30, 2016 | January 28, 2020 | Methods and systems for providing predictive rating using a buffer | July 22, 2037 |
| US10827079B1 | December 30, 2016 | November 3, 2020 | Methods and systems for reducing data traffic flow between a network and an online charging system | July 29, 2037 |
| US11308072B2 | June 17, 2016 | April 19, 2022 | Declarative and unified data transition | November 9, 2029 |
| US10504128B2 | March 28, 2016 | December 10, 2019 | Systems and methods for improved billing and ordering | July 17, 2031 |
| US8688410B2 | March 31, 2011 | April 1, 2014 | Cable management and inventory enhancement | May 12, 2032 |
| US8897174B2 | September 18, 2009 | November 25, 2014 | Network configuration management | July 11, 2030 |